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Policy on Service Standards for External Fees

External Fee

Service Standard

Performance Result

Stakeholder Consultation

Broker’s licence and examination fees

Results received 4-6 weeks from date of exam.

Results were received within nine weeks from date of exam.  This is due to a change in how the exams are marked.  Corrective action has been taken to ensure the performance standard is met.

Consultation undertaken through the Border Commercial Consultative Committee.

Customs sufferance warehouse licence fees

Application processed in 60 business days.

All applications that were fully completed according to the requirements of the regulations under the Customs Act were processed within 60 business days.

Bonded warehouse licence fees

Operator to receive notice of determination within four weeks after an audit or examination.

The operator receives notice of determination 100% of the time within four weeks after an audit or examination.

Storage charges — Queen’s and frontier warehouses

Goods to be handled with care and stored in a secure manner to safeguard against damage or loss.

No successful claims for damage or loss.


4–6 weeks**

93% processed within 4–6 weeks**

**The performance results provided reflect the Canadian portion of the application process up to inviting applicants to attend an office to finalize their memberships. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders (including the public) to clarify the processing standards and adjust time frames as required. Revised time frames will be made available to the public on the Internet and in program brochures and guides.

FAST program

4–6 weeks**

4–6 weeks**

CANPASS programs (Boats, Private and Corporate Aircraft)

4–6 weeks**

90% processed within 4–6 weeks**

Customs special services fees

The relevant regulation under the Customs Act is currently under review. Service standards are being developed as part of this review.



Fees charged for the processing of access requests filed under the Access to Information Act

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Act. Notice of extension to be sent within 30 days after receipt of request.
The Access to Information Act provides more details.

1,064 access requests were completed in the 2006–2007 fiscal year: 30.1% were completed on time, 69.9% were completed late. These results reflect, in large part, staffing shortages that are being addressed in the 2007–2008 fiscal year. Significant resources are being invested in staffing, policy and training to improve overall compliance ratings.

The service standard is established by the Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board of Canada Secretariat for amendments done in 1986 and 1992.

Canadian Food Inspection Agency fees notice

Inspection activities are to be provided in accordance with corresponding federal regulations.