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ARCHIVED - Atlantic Canada Opportunities Agency

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Policy on Service Standards for External Fees

A. External Fee

Service Standard

Performance Result

Stakeholder Consultation

Fees for processing access requests made under the Access to Information Act

Response is to be provided within 30 days of receipt of the request.

The response time may be extended, pursuant to section 9 of the Act. Notice of an extension is to be provided within 30 days of receipt of the request. The Access to Information Act provides further details at

The 30-day standard was met 30% of the time.

Overall (including extensions granted), the response standard was met 47% of the time.

The service standard was established in relation to the Access to Information Act and the Access to Information Regulations.

For amendments made in 1986 and 1992, consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat.

B. Other Information