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ARCHIVED - Service Improvement Initiative - List of Target Departments and Agencies

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Top of Page Lead Departments and Agencies

*The following 29 Lead and Core Departments and Agencies are required to establish baseline levels of client satisfaction for key services and set targets for improvement by the end of FY 2003-04. 

  • Citizenship and Immigration Canada
  • Health Canada
  • Human Resources and Skills Development Canada
  • Industry Canada
  • Canada Border Services Agency
  • Canada Post Corporation
  • Canada Revenue Agency
  • Social Development Canada

Top of Page Core Departments and Agencies


  • Agriculture and Agri-Food Canada
  • Environment Canada
  • Fisheries and Oceans
  • Foreign Affairs and International Trade
  • Heritage Canada
  • Indian Affairs and Northern Development
  • Justice Canada
  • Natural Resources Canada
  • Public Works and Government Services
  • Transport Canada
  • Veterans Affairs Canada
  • Western Economic Diversification

Top of Page Agencies

  • Atlantic Canada Opportunities Agency
  • Canadian Food Inspection Agency
  • Canadian International Development Agency
  • Economic Development Agency of Canada for the Regions of Quebec
  • Parks Canada Agency
  • Passport Office
  • Public Service Commission
  • Royal Canadian Mounted Police 
  • Statistics Canada 

Top of Page Non-Core Departments and Agencies

*Non-core Departments and Agencies must have their baseline surveys completed by March 31, 2005.

  • Canadian Artists and Producers Professional Relation Tribunal
  • Canadian Grain Commission
  • Canadian Human Rights Commission
  • Canadian Human Rights Tribunal
  • Canadian Institutes for Health Research
  • Canadian Radio-television and Telecommunications Commission
  • Canadian Transportation Agency
  • Immigration and Refugee Board
  • National Archives of Canada
  • National Energy Board
  • National Film Board
  • National Library
  • Natural Sciences and Engineering Research Council
  • Office of the Commissioner for Judicial Affairs
  • Office of the Superintendent of Financial Institutions
  • Registry of the Tax Court of Canada
  • Royal Canadian Mounted Police Public Complaints Commission
  • Social Sciences and Humanities Research Council
  • Veterans Review and Appeal Board 

Top of Page Crown Corporations Invited to Participate or Use Methodology

  • Bank of Canada
  • Business Development Bank of Canada
  • Canada Mortgage and Housing Corporation
  • Canadian Commercial Corporation
  • Canadian Dairy Commission
  • Canadian Museum of Civilization
  • Canadian Museum of Nature
  • Export Development Corporation
  • Farm Credit Corporation
  • Marine Atlantic Inc
  • National Capital Commission
  • National Gallery of Canada
  • National Museum of Science and Technology
  • Royal Canadian Mint
  • VIA Rail Canada Inc.