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2012-13
Report on Plans and Priorities

Canada Revenue Agency

Supplementary Information (Tables)

Details on transfer payment programs

Children's special allowance payments (CSA)

Strategic outcome: Eligible families and individuals receive timely and correct benefit payments.

Program activity: Benefit programs

Name of transfer payment program: Children's special allowance payments (CSA) (Statutory)

Start date: August 28, 1995 Footnote 1

End date: Ongoing

Description: Tax-free monthly payments made to agencies and foster parents who are licensed by provincial or federal governments to provide for the care and education of children under the age of 18 who physically reside in Canada and who are not in the care of their parents. CSA payments are equivalent to Canada Child Tax Benefit payments. CSA payments are governed by the Children's Special Allowances Act which provides that this allowance be paid out of the Consolidated Revenue Fund.

Expected results: Monthly payments issued on schedule.

	Forecast spending 2011‑2012	Planned spending 2012‑2013	Planned spending 2013‑2014	Planned spending 2014‑2015
	(thousands of dollars)
Total grants
Total contributions
Total other transfer payments Footnote 2	227,000	233,000	236,000	240,000
Total transfer payments	227,000	233,000	236,000	240,000
Planned evaluations: N/A

Footnote 1: Responsibility for Children's special allowance payment was transferred from Human Resources Development Canada, effective August 28, 1995 (P.C. Order 1995-342)
Footnote 2: Other Transfer payment is a transfer payment based on legislation or an arrangement that normally includes a formula or schedule as one element used to determine the expenditure amount. However, once a payment is made, the recipient may redistribute the funds among several categories of expenditure in the arrangement.

Disbursements to provinces under the Softwood Lumber Products Export Charge Act, 2006

Strategic outcome: Taxpayers meet their obligations and Canada's revenue base is protected.

Program activity: Taxpayer and business assistance

Name of transfer payment program: Disbursements to provinces under the Softwood Lumber Products Export Charge Act, 2006 (Statutory)

Start date: October 12, 2006

End date: October 12, 2015 (pending approval of legislation)

Description: The export charge, to be levied by Canada on exports of softwood lumber products to the United States, is collected and administered by the Canada Revenue Agency (CRA) with support from the Department of Foreign Affairs and International Trade on behalf of the provinces. Under the Softwood Lumber Products Export Charge Act, 2006 (Act), the CRA is responsible for making disbursements to the provinces of a portion of the charge collected over the course of the application of the Softwood Lumber Agreement, 2006 (Agreement). These disbursements will be reduced by several factors: refunds paid to the industry, costs for the administration and implementation of the Agreement and the Act as well as the costs incurred for certain litigation resulting from the Agreement or Act. The Act applies to the following regions: BC Interior, BC Coastal, Alberta, Saskatchewan, Manitoba, Ontario and Quebec. Exports from the remaining provinces and territories are excluded.

Expected results: Disbursements will continue on a quarterly basis until the termination of the Agreement, unless lumber market prices increase to the point where no export charge is applicable for that period.

	Forecast spending 2011‑2012	Planned spending 2012‑2013	Planned spending 2013‑2014	Planned spending 2014‑2015
	(thousands of dollars)
Total grants
Total contributions
Total other transfer payments Footnote 1	140,000	280,000	TBD	TBD
Total transfer payments	140,000	280,000	TBD	TBD
Planned evaluations: N/A

Footnote 1: Other transfer payment is a transfer payment based on legislation or an arrangement that normally includes a formula or schedule as one element used to determine the expenditure amount. However, once a payment is made, the recipient may redistribute the funds among several categories of expenditure in the arrangement.

Services received without charge

(thousands of dollars)	Forecast spending 2011-2012	Planned spending 2012-2013	Planned spending 2013-2014	Planned spending 2014-2015
Contributions covering employer's share of employees' insurance premiums and expenditures (excluding revolving funds) and employer's contribution to employees’ insured benefits plans and expenditures, both paid by Treasury Board of Canada Secretariat (TBS)	236,026	230,813	228,989	228,662
Salary and associated expenditures of legal services provided by Justice Canada	42,622	42,419	38,583	38,583
Audit services by the Office of the Auditor General	2,409	2,409	2,409	2,409
Workers’ compensation coverage provided by Human Resources and Social Development Canada (HRSDC)	1,410	1,490	1,416	1,345
Payroll services provided by Public Works and Government Services Canada (PWGSC)	2,120	2,163	2,143	2,143
Total services received without charge Footnote 1, Footnote 2	284,587	279,294	273,540	273,142

Footnote 1: Services received without charge are reported on a gross basis.
Footnote 2: Details may not add to totals due to rounding

Greening Government Operations (GGO)

Overview

The GGO supplementary tables apply to departments and agencies bound by the Federal Sustainable Development Act, the Policy on Green Procurement, or the Policy Framework for Offsetting Greenhouse Gas Emissions from Major International Events.

Please note:

RPP refers to Reports on Plans and Priorities and represents planned/expected results.
DPR refers to Departmental Performance Reports and represents actual results.

Greenhouse Gas Emissions Target

**8.5 The federal government will take action now to reduce levels of greenhouse gas emissions from its** **operations to match the national target of 17% below 2005 by 2020.**
Performance Measure		RPP
Target Status
Canada Revenue Agency (CRA) greenhouse gas (GHG) reduction target: Percentage of absolute reduction in GHG emissions by fiscal year 2020-2021, relative to fiscal year 2005-2006.		17%
CRA GHG emissions in fiscal year 2005-2006, in kilotonnes of carbon dioxide (CO2) equivalent.		403
CRA GHG emissions in the given fiscal year, in kilotonnes of CO2 equivalent.	FY2011-12	397
	FY 2012-13	395
	FY 2013-14
	FY 2014-15
	FY 2015-16
	FY 2016-17
	FY 2017-18
	FY 2018-19
	FY 2019-20
	FY 2020-21	334
Percent change in CRA GHG emissions from fiscal year 2005-2006 to the end of the given fiscal year.	FY 2011-12	-1.5%
	FY 2012-13	- 2.0%
	FY 2013-14
	FY 2014-15
	FY 2015-16
	FY 2016-17
	FY 2017-18
	FY 2018-19
	FY 2019-20
	FY 2020-21	-17.0%
Existence of an implementation plan to reduce GHG emissions.		Yes: Completed March 2011

Strategies/Comments

Targeted GHG emissions sources: CRA fleet vehicle emissions only (approximately 85 vehicles in 2010-2011).

Emissions sources excluded: Emissions from CRA facilities and emissions from other mobile equipment are excluded.

Key components of the CRA implementation plan: The CRA will implement activities to achieve this target and regularly report on progress through the CRA Sustainable Development (SD) Performance Reporting (PR) tool.

The CRA will report its GHG emissions inventories using the Federal Greenhouse Gas Tracking Protocol - a Common Standard for Federal Operations.

CRA Sustainable Development Strategy 2011-2014 National Action Plan activities that contribute to this target:

Ensure all vehicles purchased are right-sized and most fuel-efficient in class based on operational requirements (annual)
Promote fleet management training initiatives to fleet managers and drivers (by 2012)
Planned activities to reduce non-targeted emissions:
Promote sustainable business travel options (annual)
Introduce/update SD criteria in policy instruments and processes related to business and commuter travel during regular review cycles (annual)
Promote and support sustainable travel options (annual)

Key GHG emissions reduction strategies that have been implemented, including any quantified impacts on GHG emissions:

Vehicles purchased since 2006 have been either hybrid or alternative fuel capable, where operationally feasible
Provided training to fleet managers and drivers: in-house sustainable business travel course
Communicated best practices for vehicle operation and management to fleet managers and drivers
Promoted anti-idling initiatives Agency-wide
Implemented strategies to reduce non-targeted emissions:
Promoted sustainable business and commuter travel options to employees

Anticipated or actual increase in emissions, and associated mitigation strategies: There are no anticipated increases in emissions for the CRA.

Opportunities for continuous improvement: The CRA will identify opportunities for continuous improvement as the related activities are carried out to ensure that this target is met.

Surplus Electronic and Electrical Equipment Target

**8.6 By March 31, 2014, each department will reuse or recycle all surplus electronic and electrical** **equipment (EEE) in an environmentally sound and secure manner.**
Performance Measure		RPP
Target Status
Existence of implementation plan for the disposal of all CRA-generated EEE (optional in RPP 2011‑2012).		Yes: Completed Mar. 2012
Total number of CRA locations with EEE implementation plan fully implemented, expressed as a percentage of all locations, by the end of the given fiscal year.	FY 2011-12	10%
	FY 2012-13	50%
	FY 2013-14

Strategies/Comments

Definition of a location: A location is considered a facility that is occupied by CRA employees.

Number of CRA facilities: Approximately 135.

Key components of the EEE disposal process: The CRA will establish a national implementation plan for the disposal of all surplus EEE in 2011-2012, implement surplus EEE disposal programs in facilities annually, and track and report on surplus EEE by March 31, 2014.

Tracking and reporting will be based on key equipment types directed to established disposal mechanisms, where feasible, at all locations that have a fully implemented EEE implementation plan. Reporting will be based on the Agency's specific disposal processes.

Roles and responsibilities: The Administration Directorate, Finance and Administration Branch, is the lead on this initiative and will coordinate activities to achieve the target and the SD Centre of Expertise will regularly report on progress through the CRA SD Performance Reporting (PR) Tool.

Key activities/activity areas: The CRA will implement surplus EEE implementation plans in locations. The CRA SD Strategy 2011-2014 supports this target and includes an interim target of having 50% of CRA facilities with an EEE implementation plan fully implemented by March 31, 2013. The surplus EEE national implementation plan will consider the required elements outlined in the Federal SD Strategy Guideline for Target 8.6 Putting into Action an Implementation plan for the Disposal of Federal Electronic and Electrical Equipment. The CRA surplus EEE national implementation plan will be communicated internally.

Security considerations: The CRA will apply appropriate handling and disposal security protocols to ensure that all applicable CRA security requirements are addressed prior to disposal.

Processes to track EEE directed to each disposal mechanism: The CRA will track EEE disposal directed to established disposal mechanisms, where feasible, based on the Agency's specific disposal processes.

Reporting requirements: The CRA SD Strategy 2011-2014 will be used to monitor and report on activity-level performance related to this target. The CRA will report progress through the CRA SD PR Tool on a semi-annual basis.

Mechanisms to evaluate plan effectiveness (audit, periodic review, monitoring): The CRA will determine the effectiveness of the plan through an annual monitoring and evaluation process.

Opportunities for continuous improvement: The CRA will identify opportunities for continuous improvement as the related activities are carried out to ensure that this target is met.

Plans/strategies for CRA engagement/communications: The CRA's communications strategy for the CRA SD Strategy 2011-2014 outlines the engagement and communication tools used to ensure the Federal SD Strategy targets are met.

Plans/strategies for intradepartmental engagement: The CRA will liaise with the Office of Greening Government Operations, Public Works and Government Services Canada (PWGSC), as required, to ensure surplus EEE disposal plans and reporting requirements are in line with the government-wide approach.

Tools and resources: The Federal SD Strategy Guideline for Target 8.6 Putting into Action an Implementation Plan for the Disposal of Federal Electronic and Electrical Equipment will be used as a resource for developing and implementing EEE implementation plans, where feasible.

The CRA will report on progress through the CRA SD PR Tool on a semi-annual basis.

The CRA internal Web site will be used to house tools and resources to support activities related to this target.

Streams used for reusing or recycling EEE: Key components of the EEE disposal process may include the following:

Dispose of EEE in a way that maximizes re-use, where possible, through:

donation to Computers for Schools
using public and/or private sector entities when appropriate
transfer or donation to other departments and agencies or other qualifying charitable or non-profit organizations
other means as identified in the CRA donation procedures

Recycle surplus EEE in an environmentally sustainable manner

Recycle through provincial e-waste recycling programs, if applicable
Recycle or destroy in an environmentally sustainable manner

Relationship between Agency asset management systems and EEE implementation plan: Although the links between the Agency asset management systems and the EEE implementation plan have not been identified, the CRA has identified the stakeholders.

Printing Unit Reduction Target

**8.7 By March 31, 2013, each department will achieve an 8:1 average ratio of office employees to printing** **units. Departments will apply target where building occupancy levels, security considerations, and space** **configuration allow.**
Performance Measure		RPP
Target Status
Ratio of CRA office employees to printing units in fiscal year 2010-2011, where building occupancy levels, security considerations and space configuration allow (optional in RPP 2011-2012).		not available Footnote 1
Ratio of CRA office employees to printing units at the end of the given fiscal year, where building occupancy levels, security considerations and space configuration allow.	FY 2011-12	4:1
	FY 2012-13	8:1
	FY 2013-14

Strategies/Comments

Printing units include: Desktop printers, network printers, and multifunctional devices.

Scope of target: To streamline reporting and simplify tracking of this target, CRA has scoped in all buildings, space configurations, and employees to achieve an average ratio of 8:1 employees to printing units. While some buildings may have a smaller ratio due to building occupancy, security, and space considerations, on average, the CRA will meet this target for all employees.

Method used for determining number of printing units: CRA's information technology (IT) equipment tracking system will be used to track the number of printing units.

Method used for determining number of office employees: The CRA tracks and annually publishes Agency employee demographics. This data will be used to measure performance against this target.

Any other exclusion to the target (duty to accommodate, business contingency planning, etc.): The CRA has excluded from the target printing units required for:

a) a duty to accommodate;

b) a telework agreement; or

c) a printing unit assigned to justified operational requirements.

Process/reporting requirements to track the average ratio of office employees to printing units: The CRA SD Strategy 2011-2014 will be used to monitor and report on activity-level performance related to this target. The CRA will report progress through the CRA SD PR Tool on a semi-annual basis.

Opportunities for continuous improvement: The CRA will identify opportunities for continuous improvement as the related activities are carried out to ensure that this target is met.

Mechanisms to evaluate the target (e.g., audit, periodic review, monitoring): The CRA will periodically review and evaluate progress on this target through the implementation of the CRA SD Strategy 2011-2014.

Footnote 1 The CRA was not able to determine a baseline ratio for 2010-2011 since the reporting criteria had not been established.

Paper Consumption Target

**8.8 By March 31, 2014, each department will reduce internal paper consumption per office employee by** **20%. Each department will establish a baseline between 2005-2006 and 2011-2012, and applicable scope.**
Performance Measure		RPP
Target Status
Number of sheets of internal office paper purchased or consumed per full-time equivalent (FTE) in 2005-2006, as per CRA scope (optional in RPP 2011-2012).		6,407 (in 2005-06)
Cumulative reduction in paper consumption, expressed as a percentage, relative to 2005-2006 (optional in RPP 2011-2012).	FY 2011-12	24% 4,869 sheets/FTE
	FY 2012-13	26% 4,741 sheets/FTE
	FY 2013-14

Strategies/Comments

Scope of target: Multi-purpose office paper used for internal operations.

Definition of employee: Employee is defined as an FTE employee. FTE data is based on the total number of hours worked by CRA employees and a standard work schedule.

Method used for determining paper consumption: Paper consumption is based on the quantity of multi-purpose office paper purchased. It is mandatory that all Agency multi-purpose office paper be purchased through Synergy, the Agency's on-line procurement tool. Paper purchases are broken down by branch and region, paper type, and quantity.

Method used for determining number of office employees: The CRA tracks FTE employee data. This data will be used to measure performance against this target.

Processes/reporting requirements to track the reduction of paper consumption: The CRA SD Strategy 2011-2014 will be used to monitor and report on activity-level performance related to this target. The SD Centre of Expertise will report progress through the CRA SD PR Tool on a semi-annual basis.

Roles and responsibilities: The CRA SD Centre of Expertise, Finance and Administration Branch, is the lead on this initiative and will coordinate activities to achieve the target and regularly report on Agency-level progress through the CRA SD PR Tool.

Opportunities for continuous improvement: The CRA will prepare an annual paper consumption report to assess performance against this target and liaise regularly with branches and regions to implement paper reduction initiatives to ensure continuous improvement.

Plans/strategies for CRA engagement/communication: The CRA's communications strategy for the CRA SD Strategy 2011-2014 outlines the engagement and communication tools used to ensure the Federal SD Strategy targets are met.

Green Meetings Target

**8.9 By March 31, 2012, each department will adopt a guide for greening meetings.**
Performance Measure	RPP	DPR
Target Status
Presence of a green meeting guide (optional in RPP 2011-2012).	Yes: Adopted March 2012

Strategies/Comments

Definition of adoption within the green meeting guide: In order to be considered adopted, the CRA Guide will have senior management approval, be distributed and promoted throughout the Agency, and posted on the national SD Web site.

Scope of target (e.g., size and type of meetings to which the Guide is applicable): The Guide will be applicable to all sizes and types of meetings.

Process/reporting requirements to track the use of the Green Meeting Guide: The CRA SD Strategy 2011-2014 will be used to monitor and report on activity-level performance related to this target. The CRA will report progress through the CRA SD PR Tool on a semi-annual basis.

Evidence that the Guide has been adopted: Information such as Web site hits, the number of communications, and survey results will be used to show the extent that the Guide has been adopted throughout the Agency.

Roles and responsibilities: The SD Centre of Expertise, Finance and Administration Branch, will lead this initiative and will develop, disseminate, promote, and report on the adoption of the Guide at the national level. Branches and regions will be responsible for promotion and ensuring green meetings at the branch/regional level. The SD Centre of Expertise will report progress through the CRA SD PR Tool on a semi-annual basis.

Key components of the Guide: The Guide includes relevant sections on: planning green meetings, information sharing, and measuring the environmental benefits of green meetings (e.g., paper reduction, waste reduction, reduced transportation, energy reduction, green accommodations, and green procurement).

Opportunities for continuous improvement: One of the challenges the CRA will face is the difficulty in defining and measuring the “adoption” of the Guide. The Guide will be available on the national SD Web site and will be disseminated and promoted through the Agency. As the lead, the SD Centre of Expertise will identify opportunities for continuous improvement as the related activities are carried out to ensure that this target is met.

Mechanisms to evaluate the effectiveness of the Guide (e.g., audit, periodic review, monitoring): The effectiveness of the Guide will be evaluated by obtaining feedback from the branches and regions and employee surveys.

The Guide will be disseminated throughout the Agency, posted and promoted on the national SD Web site, and communicated through other targeted means (e.g., promoted during national SD events).

Green Procurement Targets

**8.10 As of April 1, 2011, each department will establish at least 3 SMART green procurement targets to** **reduce environmental impacts.** **First green procurement target:** As of April 1, 2011, the CRA will include SD clauses and environmental specifications in all new contractual arrangements valued over $1M.
Performance Measure	RPP	DPR
Target Status
Percentage of contractual arrangements valued over $1M with SD clauses and environmental specifications.	not available (in 2010-11) Footnote 2
Progress against measure in the given fiscal year.	100% (2011-12)

Strategies/Comments

Why This Self-Selected Target is SMART:

i. Specific: Refers to all CRA contractual arrangements over $1M

ii. Measurable: Information available from CRA procurement and financial systems

iii. Achievable: CRA supports the integration of SD clauses and environmental specifications into contractual arrangements and will provide adequate resources to achieve this target

iv. Relevant: SD clauses and environmental specifications in all new contractual arrangements valued over $1M will contribute directly to the Agency's commitments to support green procurement

v. Time-bound: Date established for target implementation and completion

Scope of target: This target applies to all CRA contractual arrangements over $1M.

Processes/reporting requirements to track progress: The CRA SD Strategy 2011-2014 will be used to monitor and report on activity-level performance related to this target. The CRA will report progress through the CRA SD PR Tool on a semi-annual basis.

Roles and responsibilities: The Administration Directorate, Finance and Administration Branch, is the lead on this initiative and will implement activities to achieve this target. The SD Centre of Expertise will play a key role in providing appropriate SD clauses and environmental specifications for inclusion in contractual arrangements and will regularly report on progress through the CRA SD PR Tool.

Opportunities for continuous improvement: The CRA will identify opportunities to improve the number and quality/value of the SD clauses and environmental specifications as the green procurement program matures.

Plans/strategies for CRA engagement/communication: The CRA's communications strategy for the CRA SD Strategy 2011-2014 outlines the engagement and communication tools used to ensure the Federal SD Strategy targets are met.

Footnote 2 This specific green procurement target was established on April 1, 2011. Contractual arrangements valued over $1M were not tracked for SD clauses and environmental specifications prior to this date.

**Second green procurement target:** By March 31, 2014, 10% of CRA spending on products and services will be green procurement.
Performance Measure	RPP	DPR
Target Status
Percentage of annual green procurement spending on products and services	not available (in 2010-11) Footnote 3
Progress against measure in the given fiscal year.	8%

Strategies/Comments

Why This Self Selected Target is SMART:

i. Specific: Refers to CRA total spending for goods and services

ii. Measurable: Information available from CRA financial systems

iii. Achievable: The CRA is committed to green procurement, when feasible, and this target was determined to be achievable based on previous annual green procurement achievements for green products

iv. Relevant: This target and related activities will support the CRA green procurement program and contribute directly to CRA commitments to integrate environmental considerations into CRA procurement processes

v. Time-bound: Dates established for target implementation and completion

Scope of target: All procurement spending as identified through CRA procurement and financial systems.

Processes/reporting requirements to track progress: The CRA SD Strategy 2011-2014 will be used to monitor and report on activity-level performance related to this target. The CRA will report progress through the CRA SD PR Tool on a semi-annual basis.

Roles and responsibilities: The Administration Directorate, Finance and Administration Branch, is the lead on this initiative and will implement activities to achieve this target. The SD Centre of Expertise will play a key role in identifying green procurement within the CRA financial systems and will regularly report on progress through the CRA SD PR Tool.

Opportunities for continuous improvement: The CRA will promote the purchasing of green products and services throughout the Agency and build capacity for including and measuring green products and services. The CRA will identify opportunities for continuous improvement as the related activities are carried out in order to continually increase the level of green procurement.

Footnote 3 This specific green procurement target was established on April 1, 2011. Agency-wide green procurement tracking of products and services was not tracked prior to this date

**Third green procurement target:** As of April 1, 2011 the CRA will ensure all vehicles purchased are right-sized and most fuel-efficient in class based on operational requirements.
Performance Measure	RPP	DPR
Target Status
Percentage of right-sized and most fuel-efficient in class vehicles purchased.	not available (in 2010-11) Footnote 4
Progress against measure in the given fiscal year.	100%

Strategies/Comments

Why This Self Selected Target is SMART:

i. Specific: Refers to all CRA vehicle purchases

ii. Measurable: Information is available and can be tracked

iii. Achievable: Previous commitments and achievements in this area and supporting policy instruments indicate that this target is achievable

iv. Relevant: Ensuring right-sized and most fuel-efficient in class vehicles will support the CRA commitment to green procurement and the reduction of greenhouse gas emissions (GHG) from fleet vehicles

v. Time-bound: Date established for target implementation and completion

Scope of target: All CRA vehicle purchases.

Opportunities for continuous improvement: The CRA will ensure the purchase of right-sized and most fuel-efficient in class vehicles throughout the Agency. The CRA will identify opportunities for continuous improvement as the related activities are carried out to reduce the environmental impacts of its vehicle operations.

Estimated environmental benefits incurred from achieving this target: Annual change in GHG emissions will be measured and reported annually.

Footnote 4 This specific green procurement target was established on April 1, 2011. Percentage of right-sized and most fuel-efficient in class vehicles purchased was not tracked prior to this date.

**8.11 As of April 1, 2011, each department will establish SMART targets for training, employee** **performance evaluations, and management processes and controls, as they pertain to procurement** **decision-making.** **Training for select employees:** As of April 1, 2011, the CRA will ensure all procurement officers with procurement authority have received green procurement training
Performance Measure	RPP	DPR
Target Status
Percentage of procurement officers with procurement authority that have received green procurement training.	71% (in 2010-11)
Progress against measure in the given fiscal year.	100%

Strategies/Comments

Why This Self Selected Target is SMART:

i. Specific: Refers to all CRA procurement officers with procurement authority

ii. Measurable: Information is available from CRA training and learning tracking systems

iii. Achievable: Green procurement training is a requirement for obtaining procurement authority and the Canada School of Public Service offers an appropriate on-line course (C215) at no cost to the Agency through Campus Direct

iv. Relevant: Ensuring procurement officers with procurement authority are trained in green procurement will contribute directly to CRA commitments to integrate environmental considerations into CRA procurement

v. Time-bound: Date established for target implementation and completion

Scope of target: Applies to all procurement officers with procurement authority.

Targeted training: The Canada School of Public Service on-line Green Procurement course C215.

Methodology for designating/identifying employees: This target will apply to all procurement officers with procurement authority throughout the CRA.

Opportunities for continuous improvement: The CRA will identify opportunities for continuous improvement in order to ensure that all procurement officers with procurement authority are trained in green procurement and apply green procurement principles in their jobs.

Plans/strategies for CRA engagement/communication The CRA's communications strategy for the CRA SD Strategy 2011-2014 outlines the engagement and communication tools used to ensure the Federal SD Strategy targets are met.

**Employee performance evaluations for managers and functional heads of procurement and materiel** **management:** As of April 1, 2011, the CRA will include environmental measures in the performance agreements of all managers and functional heads of procurement and materiel management
Performance Measure	RPP	DPR
Target Status
Percentage of managers and functional heads of procurement and materiel management that include environmental measures in their performance agreements.	100% (in 2010-11)
Progress against measure in the given fiscal year.	100%

Strategies/Comments

Why This Self Selected Target is SMART:

i. Specific: Refers to all CRA managers and functional heads of procurement and materiel management

ii. Measurable: Information is available from CRA human resources tracking systems

iii. Achievable: CRA supports this initiative and will ensure functional heads of procurement and material management continue to include environmental measures in their performance evaluations

iv. Relevant: Ensuring managers and functional heads of procurement and materiel management with environmental measures in their performance agreements will contribute directly to the Agency's commitments to integrate environmental considerations into CRA procurement processes

v. Time-bound: Date established for target implementation and completion

Scope of target: All CRA functional heads of procurement and materiel management.

The methodology for designating/identifying employees: This target will apply to all CRA employees that are managers and functional heads of procurement and materiel management. This includes directors general, directors and managers within the Administration Directorate as well as other employees identified as procurement and/or material management functional heads.

Opportunities for continuous improvement: The CRA will identify opportunities for continuous improvement in order to ensure that all managers and functional heads of procurement and materiel management include meaningful environmental measures in their performance agreements.

Mechanisms to evaluate the target (audit, periodic review, monitoring): The CRA will periodically review and evaluate progress on this target through the implementation of the CRA SD Strategy 2011-2014.

**Management processes and controls:** By March 31, 2014, the CRA will ensure 75% of procurement management processes and controls include environmental considerations.
Performance Measure	RPP	DPR
Target Status
Percentage of procurement management processes and controls that include environmental considerations.	not available Footnote 5 (in 2010-11)
Progress against measure in the given fiscal year.	50%

Strategies/Comments

Why This Self Selected Target is SMART:

i. Specific: Target includes a firm percentage to be obtained and specifically addresses management processes and controls outlined in the PWGSC guideline

ii. Measurable: Assessment will be done against baseline list of all formalized management processes and controls as outlined in the PWGSC Guideline

iii. Achievable: The CRA supports integrating environmental considerations into CRA procurement and will direct resources to meet this target

iv. Relevant: Ensuring 75% of procurement management processes and controls include environmental considerations will contribute directly to CRA commitments to green procurement

v. Time-bound: Date established for target implementation and completion

Scope of target: All applicable CRA processes and controls identified in Annex C of the PWGSC Federal Sustainable Development Strategy Guideline for Target 8.11: Setting Green Procurement Management Framework Targets.

Methodology for designating/identifying processes and controls: Annex C of the PWGSC Guideline will serve as the baseline for the total number and the nature of processes and controls targeted. All CRA relevant processes and controls will be included in the scope of this target.

Opportunities for continuous improvement/communication: The CRA will identify opportunities for continuous improvement in order to ensure that all processes and controls include meaningful and effective environmental considerations.

Footnote 5 This specific green procurement target was established on April 1, 2011. Percentage of procurement management processes and controls that include environmental considerations was not tracked prior to this date.

Sources of respendable non-tax revenue and non-respendable non-tax revenue

**Respendable non-tax revenue**
Program activity	(thousands of dollars)
Program activity	Forecast revenue 2011‑2012 Footnote 1	Planned revenue 2012‑2013	Planned revenue 2013‑2014	Planned revenue 2014‑2015
Taxpayer and business assistance	2,682	2,341	2,354	2,365
Assessment of returns and payment processing	21,441	23,271	22,409	22,443
Accounts receivable and returns compliance	682	2,425	2,462	2,506
Reporting compliance	23,309	21,535	11,816	11,850
Appeals	2,574	3,140	1,613	1,499
Benefit programs	27,970	15,053	15,698	16,378
Internal services	173,632	139,005	140,659	144,198
Total respendable non-tax revenue Footnote 2	252,289	206,769	197,011	201,238
Details
Refund of previous year's expenditures	844	844	844	844
Advance income tax ruling fees	1,628	1,628	1,628	1,628
Advance pricing agreements	825	825	825	825
Other services of a regulatory nature	26	26	26	26
Administration of provincial programs Footnote 3	102,246	94,484	81,267	82,038
Other services of a non-regulatory nature	292	281	281	281
Other fees & charges	290	293	295	295
Services to other government departments Footnote 4	146,138	108,388	111,845	115,301
Total respendable non-tax revenue Footnote 2	252,289	206,769	197,011	201,238

Footnote 1: Forecast revenue 2011-2012 has been adjusted for the transfer to Shared Services Canada from November 15, 2011 to March 31, 2012.
Footnote 2: Details may not add to totals due to rounding
Footnote 3: Comprised mainly of a basic fee charged to the provinces for recoveries provided under tax collection agreements (TCA) and other provincial cost recovery initiatives (e.g. refund set-off and benefit programs).
Footnote 4: Comprised mainly of information technology services provided to the Canada Border Services Agency (CBSA).

**Non-respendable non-tax revenue (Agency activities)**
Program activity	(thousands of dollars)
Program activity	Forecast revenue 2011‑2012	Planned revenue 2012‑2013	Planned revenue 2013‑2014	Planned revenue 2014-2015
Taxpayer and business assistance	9,067	9,179	9,072	9,155
Assessment of returns and payment processing	11,396	10,837	9,697	9,769
Accounts receivable and returns compliance	23,089	23,699	23,853	24,087
Reporting compliance	6,322	5,658	4,533	4,554
Appeals	3,530	3,478	3,322	3,343
Benefit programs	3,813	3,412	2,734	2,747
Internal services	8,431	8,629	8,681	8,756
Total non-respendable non-tax revenue Footnote 1	65,648	64,892	61,892	62,411
Details
Sales of goods and services
Public building and property rental	45	45	45	45
Other fees and charges
Recovery of employee benefits costs	63,963	63,207	60,207	60,726
Miscellaneous	1,640	1,640	1,640	1,640
Total non-respendable non-tax revenue Footnote 1, Footnote 2	65,648	64,892	61,892	62,411

Footnote 1: Details may not add to totals due to rounding.
Footnote 2: This table reflects the approach taken in the Audited Financial Statements of the Agency where a clear distinction is made between Agency activities and administered activities. Interest and penalties collected for personal, corporate and other taxes which are part of the Agency's administered activities rather than Agency's activities, are excluded.

**Summary of capital spending by program activity**
Program activity	(thousands of dollars)
Program activity	Forecast spending 2011‑2012	Planned spending 2012‑2013	Planned spending 2013‑2014	Planned spending 2014-2015
Taxpayer and business assistance	538	93	1,011	1,011
Assessment of returns and payment processing	1,532	893	9,402	31,389
Accounts receivable and returns compliance	4,985	3,783	4,654	4,204
Reporting compliance	2,116	2,558	2,558	2,558
Appeals	50	50	50	50
Benefit programs	1,515	7,479	7,690	7,712
Internal services	76,403	40,610	36,665	30,106
Total of capital spending	87,139	55,466	62,030	77,030

Internal Audit

Note

An annual risk-based review and update on planned audit engagements may result in modifications to audits to be conducted in 2012-2015.

The following link gives access to all completed audit reports as posted.

Name of the Internal Audit	Audit Type	Status	Expected Completion Date
2011-2012 Selected Fiscal Year-End Procedures	Assurance	In Progress	2012-2013
User Access Management	Assurance	In Progress	2012-2013
2012 Integrated Follow up Report	Follow-up	In Progress	2012-2013
Payments Application	Assurance	In Progress	2012-2013
Financial Monitoring for Administrated Activities	Assurance	In Progress	2012-2013
Audit of Supplier Contracts	Assurance	In Progress	2012-2013
Procurement Accountability Framework	Assurance	In Progress	2012-2013
Electronic Commerce	Assurance	In Progress	2012-2013
IT Change Management	Assurance	In Progress	2012-2013
Management of Accounts Receivable	Assurance	In Progress	2012-2013
Financial Monitoring for Administered Activities	Assurance	In Progress	2012-2013
MOU Revenue Quebec	Assurance	In Progress	2012-2013
Management of Discipline	Assurance	In Progress	2012-2013
Personnel Security Screening Program	Assurance	In Progress	2012-2013
Matching Program for T1 Confidence Validities	Assurance	Planned	2012-2013
Audit of Contract Management	Assurance	Planned	2012-2013
Underground Economy	Follow-up	Planned	2012-2013
Enterprise Risk Management	Assurance	Planned	2012-2013
Internal Investigations	Assurance	Planned	2012-2013
CPP/EI Base Year 2011-2012 Administrative Costs	Assurance	Planned	2012-2013
DCE Server Lifecycle Management	Follow-up	Planned	2012-2013
Local Solutions	Follow-up	Planned	2012-2013
Management of Taxpayer Bankruptcy and Insolvency Workload	Assurance	Planned	2012-2013
Taxpayer Outreach Programs	Assurance	Planned	2012-2013
2012-2013 Fiscal Year End Procedures	Assurance	Planned	2013-2014
Trust Returns Processing (T3)	Assurance	Planned	2013-2014
Risk Assessment in Workload Management	Assurance	Planned	2013-2014
Monitoring Initiatives and Programs	Assurance	Planned	2013-2014
Speciality Audits	Assurance	Planned	2013-2014
Compliance System Redesign	Assurance	Planned	2013-2014
Financial Monitoring Controls – Agency Assets	Assurance	Planned	2013-2014
Data Exchanges with CRA Partners	Assurance	Planned	2013-2014
IT Asset Disposal	Assurance	Planned	2013-2014
Secure Remote Access	Assurance	Planned	2013-2014
Social Media	Assurance	Planned	2013-2014
Financial Monitoring Controls – Agency Activities – Liabilities	Assurance	Planned	2014-2015
2013-2014 Fiscal Year End Procedures	Assurance	Planned	2014-2015
Audit of Procurement Monitoring and Reporting	Assurance	Planned	2014-2015
Procurement Vendor Post Contract Audit	Assurance	Planned	2014-2015
Audit of Contract Bidding and Awards Processes	Assurance	Planned	2014-2015
Certification and Accreditation	Assurance	Planned	2014-2015
Management of Illness and Injury Policy	Assurance	Planned	2014-2015
IT Hardware and Software Procurement	Assurance	Planned	2014-2015
Management of the Agency Intranet	Assurance	Planned	2014-2015
Accounts Receivable – Government Programs	Assurance	Planned	2014-2015
Official Languages Training Contracts – Supplier Compliance	Assurance	Planned	2014-2015

Evaluations

An annual risk-based review and update on planned evaluations may result in modifications to evaluations to be conducted in 2012-2015.

Completed evaluation reports

Name of Evaluation	Program Activity	Status	Expected Completion Date
Business Registration	Assessment of Returns Payment Processing	In Progress	2012-2013
Tax and Charities Appeals	Appeals	In Progress	2012-2013
2012 CAEB Integrated Follow-up	Horizontal	In Progress	2012-2013
External Administrative Correspondence	Horizontal	Planned	2012-2013
Horizontal Compliance Management	Horizontal	Planned	2013-2014
Taxpayer Outreach Programs	Horizontal	Planned	2013-2014
Tax Free Savings Account	Assessment of Returns Payment Processing	Planned	2013-2014
Trust Returns Processing (T3)	Reporting Compliance	Planned	2013-2014
Taxpayer Relief and Service Complaints	Assessment of Returns Payment Processing	Planned	2014-2015
Employer Compliance	Accounts Receivable and Returns Compliance	Planned	2014-2015
Canada Child Tax Benefit	Benefit Programs	Planned	2014-2015
Registered Plans	Assessment of Returns Payment Processing	Planned	2014-2015

ARCHIVED - Canada Revenue Agency - Supplementary Tables

Archived Content

2012-13 Report on Plans and Priorities

Canada Revenue Agency

Table of Contents

Details on transfer payment programs

Children's special allowance payments (CSA)

Disbursements to provinces under the Softwood Lumber Products Export Charge Act, 2006

Services received without charge

Greening Government Operations (GGO)

Overview

Please note:

Greenhouse Gas Emissions Target

Surplus Electronic and Electrical Equipment Target

Printing Unit Reduction Target

Paper Consumption Target

Green Meetings Target

Green Procurement Targets

Sources of respendable non-tax revenue and non-respendable non-tax revenue

Internal Audit

Note

Evaluations

2012-13
Report on Plans and Priorities