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The OCI's only Strategic Outcome (SO) is “The problems of offenders in the federal correctional system are identified and resolved in a timely fashion”. Its only Program Activity (PA) is the “Oversight of Correctional Operations”, which regroups the four OCI Priorities/Program Sub-Activities described above in Section 1.3.
As the chart below illustrates, each expected result at the Program Activity (PA) and Program Sub-Activity level is expressed and should be perceived conceptually as a link in the results chain leading to the Strategic Outcome.
Strategic Outcome |
Expected Results |
The problems of offenders in the federal correctional system are identified and addressed in a timely and reasonable fashion | |
Program Activity |
Expected Results |
Oversight of correctional operations |
· The Correctional Service will improve its compliance with regard to
Law, policy and procedures, fairness and its previous undertakings
· OCI interventions and recommendations, will have an impact (attribution), on CSC performance with regard to the resolution of offender problems |
Program Sub-Activity |
Expected Results |
Investigate and resolve individual offender issues | · Individual offender complaints are reasonably addressed by the Correctional Service of Canada (CSC) and corrective action is taken (when necessary) |
Investigate, monitor and resolve systemic offender issues (Mental Health is an area of special interest) | · Systemic issues will be acknowledged by CSC and corrective action taken. |
Monitor, evaluate and provide representations on CSC management of mandated issues (s.19 investigations and Use of Force incidents) | · Increased thoroughness, objectivity and timeliness of the Correctional Service of Canada's investigative process regarding s.19 Investigations and Use of Force incidents |
Investigate, resolve and provide leadership on specifically identified issues ( e.g. Women Offenders and Aboriginal Offenders) | · Improvement in CSC performance with regard to specific issues related to Women Offenders and Aboriginal Offenders |
Another avenue for understanding the linkage between our agency's Program Activity (PA), Sub-activities/Priorities and the achievement of its expected results and Strategic Outcome (SO) resides in the revised OCI Logic Model presented below:
The chart below outlines the OCI's revised performance measurement strategy and financial and human resources requirements (except for corporate services) during the current planning cycle. Our reader will note that while we have retained March 31, 2007 as the deadline to achieve our performance targets, the majority of these will not be definitely set until October 1, 2006. We will then have gathered sufficient data to engage in realistic, valid and meaningful target setting.
Program Activity: Oversight of Correctional Operations
Expected Results (M) | Indicators |
Data Source(s)/Frequency |
Target (March 31, 2007) | Effective Date for Actual Value | Comments |
The Correctional Service will improve its compliance with regard to Law, policy and procedures, fairness undertakings | Degree of CSC compliance with Law, policy and procedures, fairness and previous undertakings | DATIS/Semi-Annual/RADAR | x % increase in degree of compliance | October 1, 2006 | Actual degree of CSC compliance will be calculated on basis of # recommenda-tions (with findings) and # of interventions with significant impact |
OCI interventions and recommenda-tions will have an impact attribution on CSC performance with regard to the resolution of offender problems | Number of OCI interventions and recommenda-tions with impact (attribution) on CSC performance | DATIS/Semi-Annual | x % increase in % of interventions with significant impact and x % decrease in % of interventions with a negligible impact | October 1, 2006 |
Program Sub-Activity: Investigate and resolve individual offender issues
Expected Results (M) | Indicators | Data Source(s)/Frequency | Target (March 31, 2007) | Effective Date for Actual Value | Comments |
Individual offender complaints are reasonably addressed by the Correctional Service of Canada (CSC) and corrective action is taken when necessary | Number of individual offender complaints where CSC has taken corrective action | DATIS/Semi-Annual/RADAR | % increase in % of individual offender contacts with recommenda-tions or with significant impact | October 1, 2006 |
Program Sub-Activity: Investigate, monitor and resolve systemic offender issues (Mental Health is an area of special interest)
Expected Results (M) | Indicators |
Data Source(s)/Frequency |
Target
(March 31, 2007) |
Effective Date for Actual Value | Comments |
Systemic issues will be acknowledged by CSC and corrective action taken | Number of systemic issues, where corrective action has been taken | DATIS/Semi-Annual/RADAR | X % increase in # of systemic issues actionned by CSC | October 1, 2006 |
Program Sub-Activity: Monitor, evaluate and provide representations on CSC management of mandated issues (s.19 investigations and Use of Force incidents)
Expected Results (M) | Indicators |
Data Source(s)/Frequency |
Target (March 31, 2007) |
Effective Date for Actual Value | Comments |
Increased thoroughness, objectivity and timeliness of the CSC's investigative process regarding s.19 Investigations and Use of Force incidents | Number of s.19 Investigation Reports with problems and Use of Force Incident Reports with problems | DATIS/Semi-Annual | 10% decrease in number of reports with problems | October 1, 2006 |
Program Sub-Activity: Investigate, resolve and provide leadership on specifically identified issues (e.g. Women Offenders and Aboriginal Offenders)
Expected Results (M) | Indicators | Data Source(s)/Frequency | Target (March 31, 2007) | Effective Date for Actual Value | Comments |
Improvement in CSC performance with regard to specific issues related to Women Offenders and Aboriginal Offenders | Number of complaints received by OCI from Women Offenders and Aboriginal Offenders, wherein CSC has taken corrective action | DATIS/Semi-Annual | x increase in % of complaints actionned by CSC | October 1, 2006 |
“Areas of special interest: for 2005-2006 are Women & Aboriginals
- Condition release rates (early vs. statutory) - Temporary absences & work release - Inmate count in max unit - Use of grievance system Aboriginals only: Security classification, Segregation, Waivers/ Postponements/ Withdrawals |
Number of Women Offender specific and Aboriginal Offender specific OCI “areas of special interest” with improved CSC performance statistics | CSC Databases (RADAR and Discoverer)/Semi-Annual | x % improvement in CSC performance statistics | October 1, 2006 | ||
Number of complaints received by OCI in these “areas of special interest”, wherein CSC has taken corrective action | DATIS/Semi-Annual | x % increase in complaints actionned by CSC | October 1, 2006 |
Program Sub-Activity: Investigate and resolve individual offender issues
Outputs | Indicators |
Data Source(s)/Frequency |
Target (March 31, 2007) | Effective Date for Actual Value | Comments |
OCI Interventions and Recommenda-tions (re: Individual offender complaints) | Number of individual offender related interventions with significant impact and recommenda-tions | DATIS/Semi-Annual | x % increase in % OCI interventions with significant impact and recommenda-tions | October 1, 2006 |
OCI Timeliness
Internal Response: x days Inquiry: x days Investigation: x days |
Disposition of contacts | Delay between date of OCI contact by offender and OCI date of disposition | DATIS/Semi-Annual | 90% of internal response, 85% of inquiries and 80% of investigations meet OCI timeliness standards | October 1, 2006 | |
Information or referral | Number of information given and referral dispositions | DATIS/Semi-Annual | x % increase in number of contacts disposed with the provision of information given referral | October 1, 2006 |
Program Sub-Activity: Investigate, monitor and resolve systemic offender issues (Mental Health is an area of special interest)
Outputs | Indicators |
Data Source(s)/Frequency |
Target (March 31, 2007) | Effective Date for Actual Value | Comments |
OCI Interventions and Recommenda-tions related to systemic issues | Number of OCI interventions and recommenda-tions relations to systemic issues | DATIS/Semi-Annual | % increase in number of OCI interventions with significant impact and recommenda-tions related to systemic issues | October 1, 2006 |
Program Sub-Activity: Monitor, evaluate and provide representations on CSC management of mandated issues (s.19 investigations and Use of Force incidents)
Outputs | Indicators |
Data Source(s)/Frequency |
Target (March 31, 2007) |
Effective Date for Actual Value | Comments |
Reviews of CSC s.19 and Use of Force reports | Degree of compliance with OCI timeliness standards | DATIS/Semi-Annual | 100% compliance | October 1, 2006 |
OCI timeliness standards
Use of Force: Initial screening 5 working days Second screening/full review 45 working days s.19 Review: 20 working days |
Program Sub-Activity: Investigate, resolve and provide leadership on specifically identified issues ( e.g. Women Offenders and Aboriginal Offenders)
Outputs | Indicators | Data Source(s)/Frequency | Target (March 31, 2007) | Effective Date for Actual Value | Comments |
OCI interventions/ recommenda-tions |
Number of Women Offender and Aboriginal Offender related OCI interventions with significant impact and recommenda-tions |
DATIS/ Semi-Annual |
x % increase in % of OCI interventions with significant impact and recommenda-tions | October 1, 2006 | |
Number of OCI interventions with significant impact and recommenda-tions in Women and Aboriginal Offender related “special areas of interest” |
DATIS/ Semi-Annual |
x % decrease in number of complaints received by Aboriginal and Women in “areas of concern” | October 1, 2006 |