International
travel
Less time in line for international travellers
The last thing you want when travelling is to spend hours in line at the passport office or airport. With advanced self-serve kiosks, a new mobile app for customs declarations and expanded passport services, the Government of Canada is taking steps to shrink wait times at international airports and passport offices across the country.
Automated border services
Self-serve kiosks at airports across Canada cut down how long Canadians have to spend waiting in line to re-enter the country. We’ll introduce these kiosks to more Canadian airports over time.
Paperless declarations
Most airports have phased out the paper customs declaration cards typically distributed at the end of a flight. Instead, travellers use a primary inspection kiosk to complete their declaration. Travellers can save more time by preparing their declaration in advance using the CanBorder eDeclaration mobile app and scanning it at the kiosks. The app is available for Apple, Android and BlackBerry devices.
Greater access to passport services
In 2017-18, passport services were successfully expanded to Service Canada Centres increasing access for clients to apply for or renew a passport. Passport services are now available to Canadians at 347 sites across the country.
Learn how primary inspection kiosks speed up border services
Transcript
On a white background, a Canadian flag appears on a flagpole. An airport appears next to the flagpole, an increasing number of plans are flying in and out of the airport.
Narration: Air travel allows us to explore the world and brings travellers to our door step.
Zoom into the CBSA Hall within the airport. Canadian flags appear, hanging from the ceiling. Border services officers appear in their booths. A growing queue of travellers line up for primary inspection, quickly filling up the entire queuing space.
Narration: Volumes continue to grow so Canada's airports are modernizing to improve service.
A plane crosses the screen. Cut to the inside of an airplane. An airline attendant is standing in the aisle. A declaration card appears in his hand. The declaration card slowly rotates once on the screen while becoming bigger. It stops in the middle of the screen. The words "Declaration card" can be read in the top right corner of the card. The CBSA logo is in the top left corner of the card.
Narration: This year, we're eliminating the paper Declaration card distributed on-board aircraft.
The Declaration card transitions into a kiosk. The kiosk shrinks a little. A traveller appears next to the kiosk. The kiosk and traveller get bigger. The traveller scans a document. The traveller moves in front of the kiosk. The kiosk takes the traveller's picture and the traveller's picture appears on the kiosk screen. A bottle of wine appears on the right of the kiosk. The bottle moves onto the kiosk screen and disappears. A line appears with a check mark indicating the item was added to the declaration. A dollar sign appears on the left of the kiosk. The dollar sign moves onto the kiosk screen and disappears. A second line appears with a check mark indicating the item was added to the declaration. A pineapple appears on the right of the kiosk. The pineapple moves onto the kiosk screen and disappears. A third line appears with a check mark indicating the item was added to the declaration.
Narration: Upon arrival, use a kiosk to scan your passport, take your photo and complete an on-screen declaration.
The kiosk screen morphs into a mobile phone, which is held in a traveller's hand. The screen shows the CanBorder - eDeclaration mobile application home screen with English and Français language selection buttons.
Narration: For faster service, use our new mobile app and scan your code at a kiosk.
The mobile phone screen updates to display a quick response (QR) code. The screen zooms out to the traveller standing in front of a kiosk with the mobile phone, displaying the QR code in hand. The screen zooms out further to show the traveller standing at a kiosk in the CBSA Hall in the airport with travellers approaching kiosks, using kiosks, and proceeding to podium officers.
Narration: It's time for a more streamlined and secure border.
Screen cuts to a traveller with his baggage trolley standing in front of an officer. The officer is holding a receipt in hand. The outline of the Canadian Maple leaf appears in the background. The text "CBSA.gc.ca" appears at the bottom of the screen. The image disappears and the text "CBSA.gc.ca" becomes bigger and shifts to the centre of the screen.
Narration: Visit our website to learn where you can find the new kiosks.
The text "CBSA.gc.ca" disappears. The image of a mobile phone with the eDeclaration mobile app icon appears on the right of the screen. The text "CanBorder eDeclaration" appears on the left of the mobile phone. A line crosses the screen under the "CanBorder eDeclaration" text. The text "Download for free" appears below the line. The icons for the Apple App Store, Google Play, and BlackBerry World stores appear below the text "Download for free".
Narration: And download the app before your next international trip.
The screen fades to black. The following text appears on screen: "© Her majesty the Queen in Right of Canada, represented by the Minister of Public Safety and Emergency Preparedness, 2017".
Narration: Welcome Home.
The text disappears. The Canada Wordmark appears on the screen.
Narration: Welcome to Canada.
Narration: A message from the Government of Canada.