2024 Public Service Employee Survey Results by Theme for Micro-organizations combined by Question 101. Please indicate your occupational group. If you are in an acting position, specify the group of the action position. Occupational group and level - CS

The results of the 2024 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the confidentiality of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Positive answers" and "Negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Results for questions 44, 73 and 93 are calculated differently than previous years to provide a more accurate and meaningful reflection of employee experiences. The calculation of negative answers now includes "To a very large extent", "To a large extent", "To a moderate extent" and "To a small extent". Because of this adjustment, results for these questions are not directly comparable to previous years.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 8. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 49 36 13 0 2 0 0 85 2 40
2020 CS-02 41 39 21 0 0 0 0 79 0 15
2020 CS-03 54 40 6 0 0 0 0 94 0 15
2019 CS 62 19 16 2 0 0 0 82 2 40
2019 CS-02 46 22 31 0 0 0 0 69 0 10
2019 CS-03 85 8 7 0 0 0 0 93 0 10

Question 12. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 47 43 4 4 2 0 0 90 6 40
2020 CS-02 34 66 0 0 0 0 0 100 0 15
2020 CS-03 62 27 12 0 0 0 0 88 0 15
2019 CS 50 40 3 2 5 0 0 90 7 40
2019 CS-02 38 51 12 0 0 0 0 88 0 10
2019 CS-03 62 31 0 0 7 0 0 93 7 10

Question 13. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 71 20 7 0 2 0 0 91 2 40
2020 CS-02 77 15 8 0 0 0 0 92 0 15
2020 CS-03 75 17 7 0 0 0 0 93 0 15
2019 CS 71 24 5 0 0 0 0 95 0 40
2019 CS-02 46 42 12 0 0 0 0 88 0 10
2019 CS-03 93 7 0 0 0 0 0 100 0 10

Question 17. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 60 31 6 0 2 0 0 92 2 40
2020 CS-02 55 38 6 0 0 0 0 94 0 15
2020 CS-03 75 25 0 0 0 0 0 100 0 15
2019 CS 65 19 10 0 2 3 0 87 2 40
2019 CS-02 46 31 12 0 0 12 0 87 0 10
2019 CS-03 76 16 0 0 7 0 0 93 7 10

Question 54. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 71 25 5 0 0 0 0 95 0 40
2020 CS-02 79 13 8 0 0 0 0 92 0 15
2020 CS-03 69 31 0 0 0 0 0 100 0 15
2019 CS 54 37 3 0 6 0 0 91 6 40
2019 CS-02 26 51 12 0 12 0 0 77 12 10
2019 CS-03 62 31 0 0 7 0 0 93 7 10

Question 55. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 60 35 2 3 0 0 0 95 3 40
2020 CS-02 49 43 0 8 0 0 0 92 8 15
2020 CS-03 69 31 0 0 0 0 0 100 0 15
2019 CS 54 35 5 0 6 0 0 89 6 40
2019 CS-02 26 51 12 0 12 0 0 77 12 10
2019 CS-03 78 15 0 0 7 0 0 93 7 10

Question 56. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 55 36 7 2 0 0 0 91 2 40
2020 CS-02 41 53 6 0 0 0 0 94 0 15
2020 CS-03 61 39 0 0 0 0 0 100 0 15
2019 CS 63 24 8 0 6 0 0 87 6 40
2019 CS-02 38 31 20 0 12 0 0 69 12 10
2019 CS-03 76 16 0 0 7 0 0 93 7 10
Top of page

Leadership

Immediate supervisor

Question 26. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 67 24 0 7 2 0 0 91 9 40
2020 CS-02 49 37 0 15 0 0 0 85 15 15
2020 CS-03 85 15 0 0 0 0 0 100 0 15
2019 CS 63 15 10 4 0 3 3 84 5 40
2019 CS-02 29 31 9 8 0 12 12 78 11 10
2019 CS-03 90 0 10 0 0 0 0 90 0 10

Question 29. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 56 33 6 2 2 0 0 89 4 40
2020 CS-02 29 57 14 0 0 0 0 86 0 15
2020 CS-03 85 15 0 0 0 0 0 100 0 15
2019 CS 60 28 7 2 2 0 0 88 5 35
2019 CS-02 38 45 9 8 0 0 0 83 8 10
2019 CS-03 76 24 0 0 0 0 0 100 0 10

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 68 18 7 5 2 0 0 86 7 40
2020 CS-02 55 22 14 8 0 0 0 77 8 15
2020 CS-03 88 12 0 0 0 0 0 100 0 15
2019 CS 72 13 8 5 2 0 0 85 7 40
2019 CS-02 61 11 20 8 0 0 0 71 8 10
2019 CS-03 84 16 0 0 0 0 0 100 0 10

Senior management

Question 33. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 48 38 9 2 3 0 0 86 5 40
2020 CS-02 36 37 13 6 8 0 0 72 15 15
2020 CS-03 67 26 7 0 0 0 0 93 0 15
2019 CS 49 27 10 2 2 9 0 83 5 40
2019 CS-02 26 31 9 0 0 35 0 87 0 10
2019 CS-03 68 7 17 0 7 0 0 75 7 10

Question 34. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 54 35 6 2 3 0 0 89 5 40
2020 CS-02 43 36 7 6 8 0 0 79 15 15
2020 CS-03 61 27 12 0 0 0 0 88 0 15
2019 CS 49 36 8 5 2 0 0 85 7 40
2019 CS-02 26 45 29 0 0 0 0 71 0 10
2019 CS-03 68 24 0 0 7 0 0 93 7 10

Question 35. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 43 44 8 0 3 2 0 90 3 40
2020 CS-02 35 42 15 0 8 0 0 77 8 15
2020 CS-03 54 39 7 0 0 0 0 93 0 15
2019 CS 39 40 10 6 2 2 0 81 8 35
2019 CS-02 26 35 28 12 0 0 0 61 12 10
2019 CS-03 51 42 0 0 7 0 0 93 7 10

Question 36. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 50 36 11 0 3 0 0 86 3 40
2020 CS-02 50 29 13 0 8 0 0 79 8 15
2020 CS-03 54 33 13 0 0 0 0 87 0 15
2019 CS 36 42 12 5 2 3 0 81 7 40
2019 CS-02 26 42 20 0 0 12 0 77 0 10
2019 CS-03 52 41 0 0 7 0 0 93 7 10
Top of page

Workforce

Performance management

Question 9. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 46 43 3 7 2 0 0 88 9 40
2020 CS-02 48 43 0 8 0 0 0 92 8 15
2020 CS-03 48 44 8 0 0 0 0 92 0 15
2019 CS 42 48 8 0 2 0 0 90 2 40
2019 CS-02 41 48 12 0 0 0 0 88 0 10
2019 CS-03 42 50 0 0 7 0 0 93 7 10

Question 10. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 30 52 6 9 2 0 0 82 12 40
2020 CS-02 20 51 6 23 0 0 0 71 23 15
2020 CS-03 36 59 6 0 0 0 0 94 0 15
2019 CS 45 46 2 4 2 0 0 91 7 40
2019 CS-02 29 63 0 8 0 0 0 92 8 10
2019 CS-03 51 42 0 0 7 0 0 93 7 10

Question 27. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 57 35 2 3 4 0 0 91 7 40
2020 CS-02 46 46 0 8 0 0 0 92 8 15
2020 CS-03 72 28 0 0 0 0 0 100 0 15
2019 CS 56 32 5 2 2 3 0 91 5 40
2019 CS-02 26 45 9 8 0 12 0 81 9 10
2019 CS-03 77 23 0 0 0 0 0 100 0 10

Job fit and development

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 41 45 7 5 2 0 0 86 7 40
2020 CS-02 36 48 0 16 0 0 0 84 16 15
2020 CS-03 45 47 7 0 0 0 0 93 0 15
2019 CS 49 27 14 5 2 2 0 79 7 40
2019 CS-02 20 37 35 0 8 0 0 57 8 10
2019 CS-03 75 18 7 0 0 0 0 93 0 10

Question 28. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 62 29 7 0 2 0 0 91 2 40
2020 CS-02 56 38 6 0 0 0 0 94 0 15
2020 CS-03 66 27 7 0 0 0 0 93 0 15

Question 43. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 47 35 2 6 2 7 0 89 9 40
2020 CS-02 34 38 0 13 0 14 0 85 15 15
2020 CS-03 58 29 6 0 0 7 0 94 0 15
2019 CS 38 44 6 4 5 3 0 85 9 40
2019 CS-02 18 42 20 8 0 12 0 68 9 10
2019 CS-03 57 36 0 0 7 0 0 93 7 10

Question 44a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 64 22 12 2 0 0 0 40
2020 CS-02 69 17 15 0 0 0 0 15
2020 CS-03 61 28 6 6 0 0 0 15
2019 CS 55 19 10 4 0 5 7 40
2019 CS-02 49 31 0 8 0 12 0 10
2019 CS-03 92 8 0 0 0 0 0 10

Question 44c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 91 9 0 0 0 0 0 40
2020 CS-02 85 15 0 0 0 0 0 15
2020 CS-03 100 0 0 0 0 0 0 15
2019 CS 78 2 3 0 2 5 9 40
2019 CS-02 69 8 12 0 0 12 0 10
2019 CS-03 93 0 0 0 7 0 0 10

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 23 10 17 16 16 6 12 40 39 40
2020 CS-02 13 16 8 38 13 0 13 33 58 15
2020 CS-03 33 14 19 6 20 8 0 51 28 15
2019 CS 26 26 10 17 15 2 5 56 34 40
2019 CS-02 10 40 11 12 20 0 8 54 34 10
2019 CS-03 41 16 10 18 16 0 0 57 33 10

Empowerment

Question 14. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 55 29 9 4 2 0 0 84 6 40
2020 CS-02 42 35 16 7 0 0 0 78 7 15
2020 CS-03 65 29 6 0 0 0 0 94 0 15
2019 CS 46 32 11 3 5 0 3 81 8 40
2019 CS-02 18 48 22 12 0 0 0 66 12 10
2019 CS-03 68 25 0 0 7 0 0 93 7 10

Question 15. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 47 45 4 2 2 0 0 91 4 40
2020 CS-02 28 59 7 6 0 0 0 86 6 15
2020 CS-03 62 38 0 0 0 0 0 100 0 15
2019 CS 54 27 14 2 2 0 0 82 5 40
2019 CS-02 29 29 42 0 0 0 0 58 0 10
2019 CS-03 83 10 0 0 7 0 0 93 7 10

Question 16. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 50 44 4 0 2 0 0 94 2 40
2020 CS-02 54 46 0 0 0 0 0 100 0 15
2020 CS-03 47 47 6 0 0 0 0 94 0 15
2019 CS 54 33 8 3 2 0 0 87 6 40
2019 CS-02 26 43 20 12 0 0 0 69 12 10
2019 CS-03 60 32 0 0 7 0 0 93 7 10

Question 46. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 48 38 10 0 2 3 0 88 2 40
2020 CS-02 41 51 9 0 0 0 0 91 0 15
2020 CS-03 47 32 13 0 0 8 0 86 0 15
2019 CS 40 39 16 0 2 3 0 81 3 35
2019 CS-02 18 51 20 0 0 12 0 78 0 10
2019 CS-03 56 25 11 0 8 0 0 81 8 10

Work-life balance and workload

Question 7. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 63 18 12 3 4 0 0 81 7 40
2020 CS-02 72 14 7 8 0 0 0 85 8 15
2020 CS-03 60 20 21 0 0 0 0 79 0 15
2019 CS 63 19 15 0 0 3 0 84 0 40
2019 CS-02 38 39 12 0 0 12 0 87 0 10
2019 CS-03 85 7 8 0 0 0 0 92 0 10

Question 18. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 26 50 17 5 2 0 0 76 7 40
2020 CS-02 27 58 15 0 0 0 0 85 0 15
2020 CS-03 29 39 19 7 6 0 0 68 13 15
2019 CS 28 45 19 5 3 0 0 74 8 40
2019 CS-02 26 29 34 0 12 0 0 55 12 10
2019 CS-03 49 37 7 8 0 0 0 85 8 10

Mobility and retention

Question 57_1. Do you intend to leave your current position in the next two years?

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.

Survey year Demographic Yes
(%)
No
(%)
Unsure
(%)
Total responses
2020 CS 20 44 35 40
2020 CS-02 25 38 36 15
2020 CS-03 20 62 19 15
2019 CS 10 47 42 40
2019 CS-02 8 21 71 10
2019 CS-03 17 57 25 10
Top of page

Workplace

Organizational goals

Question 11. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 51 45 0 2 2 0 0 96 4 40
2020 CS-02 57 43 0 0 0 0 0 100 0 15
2020 CS-03 54 46 0 0 0 0 0 100 0 15
2019 CS 63 29 8 0 0 0 0 92 0 40
2019 CS-02 29 59 12 0 0 0 0 88 0 10
2019 CS-03 83 17 0 0 0 0 0 100 0 10

Question 38. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 45 42 8 0 5 0 0 88 5 40
2020 CS-02 41 51 0 0 8 0 0 92 8 15
2020 CS-03 54 39 7 0 0 0 0 93 0 15
2019 CS 40 44 10 0 2 3 0 87 2 40
2019 CS-02 26 43 20 0 0 12 0 78 0 10
2019 CS-03 58 34 0 0 7 0 0 93 7 10

Organizational performance

Question 19a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 3 25 41 15 14 2 0 30 28 40
2020 CS-02 0 34 31 8 21 6 0 31 37 15
2020 CS-03 0 26 46 14 13 0 0 28 26 15
2019 CS 10 27 36 16 11 0 0 27 37 40
2019 CS-02 20 29 34 18 0 0 0 18 48 10
2019 CS-03 14 16 17 26 27 0 0 53 30 10

Question 19b. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 2 0 34 24 40 0 0 64 2 40
2020 CS-02 6 0 22 37 35 0 0 72 6 15
2020 CS-03 0 0 27 25 48 0 0 73 0 15
2019 CS 5 4 14 37 39 0 0 77 9 40
2019 CS-02 0 0 23 59 18 0 0 77 0 10
2019 CS-03 7 7 17 28 40 0 0 68 14 10

Question 19c. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 2 7 24 45 22 0 0 67 9 40
2020 CS-02 0 8 22 49 21 0 0 69 8 15
2020 CS-03 0 12 27 41 21 0 0 62 12 15
2019 CS 8 2 23 35 32 0 0 67 10 40
2019 CS-02 12 0 12 51 26 0 0 77 12 10
2019 CS-03 7 8 16 29 40 0 0 69 15 10

Question 19d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 4 12 31 30 22 0 0 53 16 40
2020 CS-02 0 17 27 28 28 0 0 57 17 15
2020 CS-03 12 6 34 28 21 0 0 49 17 15
2019 CS 15 4 29 23 26 0 3 50 20 40
2019 CS-02 12 8 31 20 18 0 12 42 22 10
2019 CS-03 22 0 25 28 25 0 0 53 22 10

Question 19e. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 5 2 14 34 42 3 0 79 7 40
2020 CS-02 0 7 15 23 56 0 0 79 7 15
2020 CS-03 7 0 6 47 32 7 0 85 8 15
2019 CS 5 7 22 34 24 2 6 63 13 40
2019 CS-02 0 0 17 45 18 8 12 79 0 10
2019 CS-03 15 8 0 43 34 0 0 77 23 10

Question 19f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 0 9 20 29 41 2 0 71 9 40
2020 CS-02 0 7 15 37 35 6 0 77 7 15
2020 CS-03 0 0 21 26 53 0 0 79 0 15
2019 CS 5 2 19 48 21 0 6 73 7 40
2019 CS-02 8 0 12 52 17 0 12 78 9 10
2019 CS-03 7 0 42 33 18 0 0 51 7 10

Question 19g. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 0 0 19 31 51 0 0 81 0 40
2020 CS-02 0 0 21 29 50 0 0 79 0 15
2020 CS-03 0 0 18 19 63 0 0 82 0 15
2019 CS 0 5 10 36 43 0 6 84 5 40
2019 CS-02 0 0 20 48 21 0 12 78 0 10
2019 CS-03 0 8 8 37 47 0 0 84 8 10

Question 39. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 32 44 19 0 5 0 0 76 5 40
2020 CS-02 21 64 7 0 8 0 0 84 8 15
2020 CS-03 35 39 26 0 0 0 0 74 0 15
2019 CS 41 33 14 10 2 0 0 74 12 40
2019 CS-02 26 34 31 9 0 0 0 60 9 10
2019 CS-03 51 42 0 0 7 0 0 93 7 10

Diversity and inclusion

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 63 26 7 2 2 0 0 89 4 40
2020 CS-02 58 28 6 7 0 0 0 86 7 15
2020 CS-03 73 27 0 0 0 0 0 100 0 15
2019 CS 57 32 4 3 0 3 0 92 3 40
2019 CS-02 29 59 0 0 0 12 0 100 0 10
2019 CS-03 84 0 7 9 0 0 0 84 9 10

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 70 21 5 3 2 0 0 90 5 40
2020 CS-02 65 20 7 8 0 0 0 84 8 15
2020 CS-03 86 14 0 0 0 0 0 100 0 15
2019 CS 57 27 10 2 0 3 0 87 2 40
2019 CS-02 46 42 0 0 0 12 0 100 0 10
2019 CS-03 69 15 16 0 0 0 0 84 0 10

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 62 26 7 2 2 0 0 88 4 40
2020 CS-02 58 35 7 0 0 0 0 93 0 15
2020 CS-03 81 19 0 0 0 0 0 100 0 15
2019 CS 50 39 8 0 0 3 0 92 0 40
2019 CS-02 29 48 12 0 0 12 0 87 0 10
2019 CS-03 76 24 0 0 0 0 0 100 0 10

Question 47. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 64 32 2 0 2 0 0 96 2 40
2020 CS-02 47 53 0 0 0 0 0 100 0 15
2020 CS-03 81 19 0 0 0 0 0 100 0 15
2019 CS 55 35 2 2 2 3 0 93 5 40
2019 CS-02 38 51 0 0 0 12 0 100 0 10
2019 CS-03 76 17 0 0 7 0 0 93 7 10

Question 48. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes individuals who have an array of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. This includes but is not limited to differences in ethnicity or race, culture, religion, disability, sexual orientation, gender identity, age, educational background, region, and marital or parental status.
Definition of the term has changed from PSES 2022.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 64 24 7 0 2 0 3 90 2 40
2020 CS-02 61 24 8 0 0 0 8 91 0 15
2020 CS-03 75 19 6 0 0 0 0 94 0 15
2019 CS 55 34 5 0 2 3 0 93 2 40
2019 CS-02 49 39 0 0 0 12 0 100 0 10
2019 CS-03 68 25 0 0 7 0 0 93 7 10

Question 53. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 84 9 4 3 0 0 0 93 3 40
2020 CS-02 70 15 6 8 0 0 0 85 8 15
2020 CS-03 100 0 0 0 0 0 0 100 0 15
2019 CS 64 30 0 0 6 0 0 94 6 40
2019 CS-02 46 42 0 0 12 0 0 88 12 10
2019 CS-03 84 8 0 0 7 0 0 93 7 10

Anti-racism

Question 49. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism is the active process of identifying and eliminating racism by changing systems, organizational structures, policies and practices and attitudes, so that power is redistributed and shared equitably.
Definition of the term has changed from PSES 2022.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 50 19 9 3 5 10 5 81 9 40
2020 CS-02 39 30 8 8 0 15 0 81 10 15
2020 CS-03 62 7 17 0 0 14 0 80 0 15

Question 50. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 59 29 5 0 3 3 3 92 3 40
2020 CS-02 56 28 0 0 8 0 8 91 9 15
2020 CS-03 66 26 0 0 0 8 0 100 0 15

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 40 31 12 3 2 5 8 81 6 40
2020 CS-02 42 35 7 8 0 0 8 83 9 15
2020 CS-03 46 26 13 0 0 8 7 85 0 15
2019 CS 33 30 24 2 2 3 5 69 5 40
2019 CS-02 18 23 36 0 0 12 12 53 0 10
2019 CS-03 33 36 24 0 7 0 0 69 7 10

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 46 50 0 2 2 0 0 96 4 40
2020 CS-02 41 59 0 0 0 0 0 100 0 15
2020 CS-03 41 59 0 0 0 0 0 100 0 15
2019 CS 44 38 11 5 2 0 0 82 7 40
2019 CS-02 18 43 40 0 0 0 0 60 0 10
2019 CS-03 61 31 0 0 7 0 0 93 7 10

Question 41. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 50 40 3 3 2 3 0 92 5 40
2020 CS-02 55 28 0 8 0 8 0 91 9 15
2020 CS-03 48 52 0 0 0 0 0 100 0 15
2019 CS 49 32 13 0 2 3 0 84 2 40
2019 CS-02 38 31 20 0 0 12 0 78 0 10
2019 CS-03 68 24 0 0 7 0 0 93 7 10

Question 42. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 37 31 13 3 5 12 0 77 8 40
2020 CS-02 29 27 20 0 8 16 0 66 10 15
2020 CS-03 46 35 6 0 0 13 0 93 0 15
2019 CS 22 36 18 0 8 16 0 69 9 40
2019 CS-02 18 31 17 0 12 22 0 63 15 10
2019 CS-03 23 43 27 0 7 0 0 66 7 10

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 65 30 0 2 2 0 0 96 4 40
2020 CS-02 66 28 0 7 0 0 0 93 7 15
2020 CS-03 73 27 0 0 0 0 0 100 0 15

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 49 43 0 2 2 0 3 95 5 40
2020 CS-02 48 45 0 7 0 0 0 93 7 15
2020 CS-03 53 40 0 0 0 0 7 100 0 15
2019 CS 59 22 8 11 0 0 0 81 11 40
2019 CS-02 56 21 12 12 0 0 0 77 12 10
2019 CS-03 76 15 0 9 0 0 0 91 9 10

Question 6. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 52 38 5 3 2 0 0 91 5 40
2020 CS-02 50 42 0 8 0 0 0 92 8 15
2020 CS-03 51 42 7 0 0 0 0 93 0 15
2019 CS 66 23 11 0 0 0 0 89 0 40
2019 CS-02 49 31 20 0 0 0 0 80 0 10
2019 CS-03 93 7 0 0 0 0 0 100 0 10

Use of official languages

Question 32. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 80 15 3 0 0 0 2 97 0 40
2019 CS-02 46 34 12 0 0 0 9 87 0 10
2019 CS-03 90 10 0 0 0 0 0 100 0 10

Question 37. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 81 19 0 0 0 0 0 100 0 40
2020 CS-02 77 23 0 0 0 0 0 100 0 15
2020 CS-03 87 13 0 0 0 0 0 100 0 15
2019 CS 65 23 6 0 6 0 0 88 6 40
2019 CS-02 34 31 23 0 12 0 0 65 12 10
2019 CS-03 73 20 0 0 7 0 0 93 7 10

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment refers to any action, conduct or comment, including of a sexual nature, that can reasonably be expected to cause offence, humiliation or other physical or psychological injury or illness to an employee, including any prescribed action, conduct or comment.

Question 63. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 34 17 10 7 0 29 4 75 10 40
2020 CS-02 13 14 7 15 0 39 13 55 31 15
2020 CS-03 41 13 7 0 0 38 0 88 0 15
2019 CS 14 24 5 2 2 38 15 79 10 40
2019 CS-02 10 20 0 0 0 71 0 100 0 10
2019 CS-03 27 32 0 0 7 17 17 89 11 10

Question 64. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 51 32 7 3 0 7 0 89 3 40
2020 CS-02 36 48 8 8 0 0 0 84 8 15
2020 CS-03 54 26 0 0 0 20 0 100 0 15
2019 CS 44 38 10 0 2 6 0 87 3 40
2019 CS-02 18 62 8 0 0 12 0 91 0 10
2019 CS-03 69 15 0 0 7 9 0 92 8 10

Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Question 65. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 CS 0 100 40
2020 CS-02 0 100 15
2020 CS-03 0 100 15

Question 70. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 42 14 8 0 0 33 2 88 0 40
2020 CS-02 19 21 8 0 0 45 6 83 0 15
2020 CS-03 54 0 7 0 0 38 0 88 0 15
2019 CS 24 18 3 0 2 35 18 89 5 40
2019 CS-02 10 20 0 0 0 71 0 100 0 10
2019 CS-03 42 7 0 0 7 17 27 87 13 10

Question 71. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 55 21 9 3 0 12 0 86 3 40
2020 CS-02 42 21 14 8 0 14 0 74 10 15
2020 CS-03 54 26 0 0 0 20 0 100 0 15
2019 CS 51 30 7 0 2 9 0 89 3 40
2019 CS-02 26 51 0 0 0 23 0 100 0 10
2019 CS-03 69 7 8 0 7 9 0 83 8 10

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to telework, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 84. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Definition of the term has changed from PSES 2022.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 CS 14 86 40
2020 CS-02 28 72 15
2020 CS-03 6 94 15
2019 CS 15 85 40
2019 CS-02 8 92 10
2019 CS-03 24 76 10

Question 88. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 61 31 5 0 0 0 2 95 0 40
2020 CS-02 49 44 7 0 0 0 0 93 0 15
2020 CS-03 60 34 0 0 0 0 6 100 0 15
Top of page

Workplace well-being

A safe and healthy workplace

Question 80. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 75 20 2 2 0 0 0 96 2 40
2020 CS-02 69 31 0 0 0 0 0 100 0 15
2020 CS-03 79 15 6 0 0 0 0 94 0 15

A psychologically healthy workplace

Question 76. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 59 31 5 0 3 2 0 92 3 40
2020 CS-02 54 31 7 0 8 0 0 85 8 15
2020 CS-03 68 32 0 0 0 0 0 100 0 15
2019 CS 48 32 9 2 0 6 2 88 3 40
2019 CS-02 48 29 12 0 0 12 0 87 0 10
2019 CS-03 48 25 9 7 0 10 0 82 8 10

Question 78. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 63 30 4 3 0 0 0 93 3 40
2020 CS-02 62 30 0 8 0 0 0 92 8 15
2020 CS-03 56 38 6 0 0 0 0 94 0 15

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 54 31 10 5 0 0 0 85 5 40
2020 CS-02 53 30 0 16 0 0 0 84 16 15
2020 CS-03 47 39 14 0 0 0 0 86 0 15

Question 81. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional individual behaviours and organizational practices.
Definition of the term has changed from PSES 2022.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 58 34 5 3 0 0 0 93 3 40
2020 CS-02 56 35 0 8 0 0 0 92 8 15
2020 CS-03 69 25 6 0 0 0 0 94 0 15
2019 CS 44 34 7 9 2 3 0 81 11 40
2019 CS-02 18 51 8 12 0 12 0 78 13 10
2019 CS-03 69 7 8 9 7 0 0 76 17 10

Question 83. Of those who indicated that they are a supervisor: I am equipped to support employees in my work unit who are experiencing mental health issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 42 41 17 0 0 0 0 83 0 15
2020 CS-03 36 45 19 0 0 0 0 81 0 10
2019 CS 52 40 7 0 0 0 0 93 0 15

Work-related stress

Question 73a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 53 33 9 3 2 0 0 40
2020 CS-02 65 8 20 0 7 0 0 15
2020 CS-03 62 38 0 0 0 0 0 15
2019 CS 50 21 10 5 11 3 0 40
2019 CS-02 32 17 8 0 31 12 0 10
2019 CS-03 42 27 16 8 7 0 0 10

Question 73b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 18 28 28 19 8 0 0 40
2020 CS-02 14 28 43 6 8 0 0 15
2020 CS-03 15 27 26 19 13 0 0 15
2019 CS 20 31 34 7 5 3 0 40
2019 CS-02 29 31 20 8 0 12 0 10
2019 CS-03 20 42 31 0 8 0 0 10

Question 73c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 36 37 20 5 2 0 0 40
2020 CS-02 34 35 22 8 0 0 0 15
2020 CS-03 27 50 17 0 6 0 0 15
2019 CS 40 34 12 5 6 3 0 40
2019 CS-02 48 20 0 8 12 12 0 10
2019 CS-03 42 43 7 8 0 0 0 10

Question 73d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 24 28 30 15 4 0 0 40
2020 CS-02 22 29 40 8 0 0 0 15
2020 CS-03 23 26 19 20 12 0 0 15
2019 CS 32 35 12 8 10 3 0 40
2019 CS-02 18 50 9 0 12 12 0 10
2019 CS-03 42 36 14 8 0 0 0 10

Question 73e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 51 27 12 3 5 0 2 40
2020 CS-02 58 28 6 8 0 0 0 15
2020 CS-03 41 40 0 0 13 0 6 15
2019 CS 57 18 13 2 5 3 2 40
2019 CS-02 49 39 0 0 0 12 0 10
2019 CS-03 77 8 7 8 0 0 0 10

Question 73f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 46 24 19 5 7 0 0 40
2020 CS-02 41 30 20 8 0 0 0 15
2020 CS-03 49 25 7 0 19 0 0 15
2019 CS 54 16 12 7 7 3 0 40
2019 CS-02 52 29 0 8 0 12 0 10
2019 CS-03 78 7 7 0 8 0 0 10

Question 73g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 52 32 12 4 0 0 0 40
2020 CS-02 34 37 22 6 0 0 0 15
2020 CS-03 79 21 0 0 0 0 0 15
2019 CS 35 45 7 7 3 3 0 40
2019 CS-02 10 50 9 8 12 12 0 10
2019 CS-03 42 58 0 0 0 0 0 10

Question 73h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 35 36 28 0 0 0 0 40
2020 CS-02 28 34 38 0 0 0 0 15
2020 CS-03 36 45 19 0 0 0 0 15
2019 CS 27 37 21 13 0 3 0 40
2019 CS-02 20 28 20 20 0 12 0 10
2019 CS-03 41 36 23 0 0 0 0 10

Question 73i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 50 32 12 6 0 0 0 40
2020 CS-02 48 30 16 6 0 0 0 15
2020 CS-03 54 35 6 6 0 0 0 15
2019 CS 46 31 13 4 0 6 0 40
2019 CS-02 40 29 0 8 0 23 0 10
2019 CS-03 50 42 8 0 0 0 0 10

Question 73j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 59 35 0 6 0 0 0 40
2020 CS-02 48 45 0 6 0 0 0 15
2020 CS-03 66 34 0 0 0 0 0 15
2019 CS 59 24 5 4 2 6 0 40
2019 CS-02 72 8 0 8 0 12 0 10
2019 CS-03 69 31 0 0 0 0 0 10

Question 73k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 46 35 14 0 2 3 0 40
2020 CS-02 37 40 23 0 0 0 0 15
2020 CS-03 69 19 6 0 6 0 0 15

Question 73l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 42 48 9 0 0 0 0 40
2020 CS-02 27 66 6 0 0 0 0 15
2020 CS-03 52 42 6 0 0 0 0 15
2019 CS 54 29 12 0 2 3 0 40
2019 CS-02 40 37 12 0 0 12 0 10
2019 CS-03 58 23 19 0 0 0 0 10

Question 73m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 65 26 7 3 0 0 0 40
2020 CS-02 58 42 0 0 0 0 0 15
2020 CS-03 74 13 13 0 0 0 0 15
2019 CS 81 9 5 2 0 3 0 35
2019 CS-03 100 0 0 0 0 0 0 10

Question 73n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 65 28 7 0 0 0 0 40
2020 CS-02 64 28 8 0 0 0 0 15
2020 CS-03 67 25 7 0 0 0 0 15

Question 73q. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 95 5 0 0 0 0 0 40
2020 CS-02 92 8 0 0 0 0 0 15
2020 CS-03 100 0 0 0 0 0 0 15
2019 CS 85 3 2 5 0 3 3 40
2019 CS-02 88 0 0 0 0 12 0 10
2019 CS-03 86 0 7 7 0 0 0 10

Question 73r. Overall, to what extent do the following factors cause you work-related stress? Issues with my co-worker(s)

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 75 18 4 2 0 0 0 40
2020 CS-02 52 42 0 6 0 0 0 15
2020 CS-03 94 6 0 0 0 0 0 15
2019 CS 64 12 13 0 8 3 0 35
2019 CS-02 58 11 0 0 20 12 0 10
2019 CS-03 67 17 16 0 0 0 0 10

Question 73s. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) with authority over me

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 82 11 3 4 0 0 0 40
2020 CS-02 65 20 8 6 0 0 0 15
2020 CS-03 100 0 0 0 0 0 0 15
2019 CS 67 12 8 3 5 3 2 40
2019 CS-02 63 8 0 0 8 12 9 10
2019 CS-03 67 17 9 0 7 0 0 10

Question 73t. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) working for me

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 66 12 2 0 0 0 20 40
2020 CS-02 51 7 0 0 0 0 41 15
2020 CS-03 74 20 0 0 0 0 6 15
2019 CS 51 7 2 5 3 3 28 40
2019 CS-02 43 0 0 0 12 12 34 10
2019 CS-03 69 7 7 0 0 0 17 10

Question 73u. Overall, to what extent do the following factors cause you work-related stress? Issues with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 80 17 0 0 0 0 3 40
2020 CS-02 78 14 0 0 0 0 8 15
2020 CS-03 93 7 0 0 0 0 0 15
2019 CS 90 5 2 0 0 3 0 40
2019 CS-02 80 0 8 0 0 12 0 10
2019 CS-03 100 0 0 0 0 0 0 10

Question 73v. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 84 12 0 2 2 0 0 40
2020 CS-02 80 14 0 6 0 0 0 15
2020 CS-03 87 7 0 0 6 0 0 15
2019 CS 75 19 0 0 2 3 0 40
2019 CS-02 80 8 0 0 0 12 0 10
2019 CS-03 85 15 0 0 0 0 0 10

Question 73w. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 66 20 10 4 0 0 0 40
2020 CS-02 40 39 15 6 0 0 0 15
2020 CS-03 74 13 7 6 0 0 0 15
2019 CS 69 13 7 5 3 3 0 40
2019 CS-02 51 20 18 0 0 12 0 10
2019 CS-03 93 0 0 7 0 0 0 10

Question 74. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 23 41 27 10 0 0 0 64 10 40
2020 CS-02 6 57 22 15 0 0 0 64 15 15
2020 CS-03 29 33 32 6 0 0 0 62 6 15
2019 CS 22 45 17 10 3 3 0 69 13 40
2019 CS-02 18 43 17 0 12 12 0 68 13 10
2019 CS-03 36 41 8 15 0 0 0 77 15 10

Question 75. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 10 12 30 36 12 0 0 48 22 40
2020 CS-02 8 7 57 21 6 0 0 28 15 15
2020 CS-03 13 19 6 35 27 0 0 62 32 15
2019 CS 7 15 30 33 11 3 0 46 23 40
2019 CS-02 0 12 45 32 0 12 0 36 13 10
2019 CS-03 8 0 32 33 28 0 0 61 8 10
Top of page

Compensation

Pay or other compensation issues

Question 89. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 CS 16 59 40
2020 CS-02 21 64 15
2020 CS-03 14 59 15

Question 93. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2020 CS 53 25 7 5 7 0 4 40
2020 CS-02 34 40 14 0 6 0 6 15
2020 CS-03 54 20 6 13 7 0 0 15
2019 CS 45 20 7 9 8 3 8 35
2019 CS-02 10 22 8 12 20 12 17 10
2019 CS-03 30 45 8 17 0 0 0 10
Date modified: