2024 Public Service Employee Survey Results by Theme for Women and Gender Equality Canada by Question 107. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2024 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Positive answers" and "Negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Results for questions 44, 73 and 93 are calculated differently than previous years to provide a more accurate and meaningful reflection of employee experiences. The calculation of negative answers now includes "To a very large extent", "To a large extent", "To a moderate extent" and "To a small extent". Because of this adjustment, results for these questions are not directly comparable to previous years.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 8. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 27 52 8 8 5 0 0 80 13 45
2024 Does not provide services to public 34 41 11 10 4 0 0 75 14 230
2022 Provides services to public 52 34 9 2 2 0 0 86 4 45
2022 Does not provide services to public 42 37 8 8 4 0 0 79 12 240
2020 Provides services to public 44 31 10 13 2 0 0 75 15 50
2020 Does not provide services to public 34 46 9 9 3 0 0 80 11 200
2019 Provides services to public 43 43 5 4 5 0 0 86 9 40
2019 Does not provide services to public 41 39 8 7 4 0 0 81 11 155

Question 12. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 31 46 13 5 6 0 0 76 11 45
2024 Does not provide services to public 37 35 13 9 7 0 0 71 16 230
2022 Provides services to public 52 30 6 11 0 0 0 82 11 45
2022 Does not provide services to public 41 37 11 7 4 0 0 78 11 240
2020 Provides services to public 40 26 20 12 2 0 0 67 14 50
2020 Does not provide services to public 37 36 11 10 6 0 0 73 16 200
2019 Provides services to public 40 38 13 4 5 0 0 78 9 40
2019 Does not provide services to public 36 37 11 10 6 0 0 73 16 155

Question 13. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 40 45 8 5 2 0 0 85 7 45
2024 Does not provide services to public 47 35 12 5 1 0 0 82 6 230
2022 Provides services to public 61 34 3 2 0 0 0 95 2 45
2022 Does not provide services to public 49 36 10 3 1 0 0 85 4 240
2020 Provides services to public 53 28 18 2 0 0 0 81 2 50
2020 Does not provide services to public 44 36 13 4 2 0 0 81 6 195
2019 Provides services to public 44 43 12 0 0 0 0 88 0 40
2019 Does not provide services to public 51 33 11 4 1 0 0 84 5 155

Question 17. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 37 42 11 5 5 0 0 79 10 45
2024 Does not provide services to public 39 39 7 11 5 0 0 78 15 230
2022 Provides services to public 60 22 12 7 0 0 0 81 7 45
2022 Does not provide services to public 41 38 14 3 4 0 0 79 7 240
2020 Provides services to public 54 25 14 6 2 0 0 79 8 50
2020 Does not provide services to public 37 41 10 8 4 1 0 78 12 200
2019 Provides services to public 38 47 12 0 3 0 0 85 3 40
2019 Does not provide services to public 45 35 10 5 5 0 0 80 10 155

Question 54. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 30 43 9 11 7 0 0 73 18 45
2024 Does not provide services to public 33 26 15 14 11 0 0 59 26 230
2022 Provides services to public 55 29 6 5 4 0 0 84 10 45
2022 Does not provide services to public 44 28 11 11 6 1 0 72 17 235
2020 Provides services to public 44 35 6 4 11 0 0 79 15 50
2020 Does not provide services to public 29 31 17 12 11 1 0 60 23 200
2019 Provides services to public 33 35 23 4 5 0 0 68 9 40
2019 Does not provide services to public 37 26 20 6 11 0 0 63 17 155

Question 55. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 30 41 13 8 8 0 0 71 16 45
2024 Does not provide services to public 33 28 17 12 10 0 0 61 22 230
2022 Provides services to public 46 41 6 0 7 0 0 87 7 45
2022 Does not provide services to public 40 33 12 8 7 0 0 73 14 240
2020 Provides services to public 48 26 11 8 7 0 0 74 15 50
2020 Does not provide services to public 28 36 15 13 8 1 0 64 21 200
2019 Provides services to public 25 43 22 4 5 0 0 69 9 40
2019 Does not provide services to public 36 35 14 6 8 0 0 71 14 155

Question 56. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 42 31 8 6 10 2 0 75 16 45
2024 Does not provide services to public 34 26 11 12 13 3 0 62 26 230
2022 Provides services to public 54 23 10 8 5 0 0 77 13 45
2022 Does not provide services to public 42 21 13 11 8 4 1 67 20 240
2020 Provides services to public 46 19 16 9 9 0 0 66 19 50
2020 Does not provide services to public 27 24 20 13 11 4 0 54 26 200
2019 Provides services to public 31 25 25 12 7 0 0 56 19 40
2019 Does not provide services to public 30 28 18 13 9 2 0 59 22 155
Top of page

Leadership

Immediate supervisor

Question 26. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 53 31 8 3 4 0 0 84 8 45
2024 Does not provide services to public 56 25 9 3 3 0 4 84 7 225
2022 Provides services to public 62 25 11 0 0 0 2 89 0 45
2022 Does not provide services to public 59 23 12 3 0 1 3 85 3 240
2020 Provides services to public 61 23 8 0 2 2 4 90 2 50
2020 Does not provide services to public 60 21 11 5 2 0 1 83 6 200
2019 Provides services to public 47 35 5 10 3 0 0 82 13 40
2019 Does not provide services to public 52 22 18 6 1 0 1 75 7 155

Question 29. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 60 32 6 2 0 0 0 92 2 45
2024 Does not provide services to public 55 28 7 7 3 0 1 83 10 225
2022 Provides services to public 73 11 11 4 0 0 0 84 4 45
2022 Does not provide services to public 51 31 7 8 3 0 0 83 10 240
2020 Provides services to public 55 39 2 0 4 0 0 94 4 50
2020 Does not provide services to public 52 25 9 9 4 1 1 79 12 200
2019 Provides services to public 51 25 10 8 5 0 0 77 13 40
2019 Does not provide services to public 43 31 13 9 4 1 1 74 13 155

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 59 29 10 2 0 0 0 88 2 45
2024 Does not provide services to public 65 20 5 5 4 0 1 86 9 230
2022 Provides services to public 70 16 6 5 2 0 0 87 7 45
2022 Does not provide services to public 56 27 8 7 2 0 0 83 9 240
2020 Provides services to public 55 37 4 2 2 0 0 92 4 50
2020 Does not provide services to public 53 26 8 8 4 1 0 80 13 200
2019 Provides services to public 43 34 10 8 5 0 0 77 13 40
2019 Does not provide services to public 53 24 8 7 7 0 1 78 14 155

Senior management

Question 33. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 23 40 15 17 2 2 0 65 20 45
2024 Does not provide services to public 27 35 16 13 7 2 0 63 20 230
2022 Provides services to public 39 39 12 4 0 6 0 83 4 45
2022 Does not provide services to public 35 34 12 4 4 11 0 78 9 235
2020 Provides services to public 44 35 6 4 2 10 0 87 6 50
2020 Does not provide services to public 36 29 12 9 2 11 1 73 13 200
2019 Provides services to public 25 40 14 10 5 5 0 69 16 40
2019 Does not provide services to public 38 37 9 10 2 5 0 79 12 155

Question 34. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 22 38 10 22 8 0 0 60 30 45
2024 Does not provide services to public 19 32 17 16 14 2 0 52 31 230
2022 Provides services to public 32 39 13 12 4 0 0 70 17 45
2022 Does not provide services to public 27 38 14 11 6 4 0 67 18 240
2020 Provides services to public 38 37 10 9 5 0 0 75 15 50
2020 Does not provide services to public 28 36 14 12 8 3 0 65 20 200
2019 Provides services to public 18 45 22 10 5 0 0 63 15 40
2019 Does not provide services to public 34 34 12 13 5 3 0 70 18 155

Question 35. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 11 35 15 19 17 0 2 47 37 45
2024 Does not provide services to public 14 27 18 19 19 3 0 42 39 225
2022 Provides services to public 23 26 27 15 6 2 0 51 22 45
2022 Does not provide services to public 19 35 15 14 9 7 0 58 26 240
2020 Provides services to public 20 43 18 10 7 2 0 65 17 50
2020 Does not provide services to public 16 28 21 21 11 3 0 45 33 200
2019 Provides services to public 10 36 25 27 3 0 0 46 29 40
2019 Does not provide services to public 17 39 15 16 9 3 0 58 26 155

Question 36. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 16 32 15 21 14 0 2 49 36 45
2024 Does not provide services to public 12 37 16 18 15 2 0 50 33 230
2022 Provides services to public 25 27 25 15 9 0 0 52 23 45
2022 Does not provide services to public 22 33 16 17 9 2 0 57 27 240
2020 Provides services to public 22 31 24 17 4 2 0 55 21 50
2020 Does not provide services to public 16 37 16 19 9 3 0 54 29 200
2019 Provides services to public 5 40 17 20 17 0 0 45 37 40
2019 Does not provide services to public 16 31 18 21 11 3 0 49 33 155
Top of page

Workforce

Performance management

Question 9. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 29 35 18 12 6 0 0 64 18 45
2024 Does not provide services to public 41 33 14 5 8 0 0 74 13 230
2022 Provides services to public 62 17 11 10 0 0 0 79 10 45
2022 Does not provide services to public 41 37 9 7 7 0 0 77 14 240
2020 Provides services to public 36 38 16 4 6 0 0 74 10 50
2020 Does not provide services to public 36 35 12 11 5 0 0 72 16 200
2019 Provides services to public 33 37 13 12 5 0 0 70 17 40
2019 Does not provide services to public 36 37 10 11 6 1 0 74 16 155

Question 10. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 38 48 12 2 0 0 0 86 2 45
2024 Does not provide services to public 28 48 7 13 4 0 0 76 17 230
2022 Provides services to public 42 41 4 10 3 0 0 83 13 45
2022 Does not provide services to public 30 44 11 12 4 0 0 74 16 240
2020 Provides services to public 30 43 12 11 4 0 0 73 15 50
2020 Does not provide services to public 23 45 11 15 6 0 0 68 21 200
2019 Provides services to public 28 40 15 9 8 0 0 68 17 40
2019 Does not provide services to public 26 40 10 17 7 0 0 66 24 155

Question 27. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 52 38 8 2 0 0 0 90 2 45
2024 Does not provide services to public 57 22 8 6 5 0 2 81 11 230
2022 Provides services to public 64 18 9 9 0 0 0 82 9 45
2022 Does not provide services to public 44 36 9 8 3 0 0 80 11 240
2020 Provides services to public 55 33 8 2 2 0 0 88 4 50
2020 Does not provide services to public 51 28 10 7 2 1 0 80 10 200
2019 Provides services to public 48 22 18 10 3 0 0 69 13 40
2019 Does not provide services to public 37 34 11 10 4 2 1 74 15 155

Job fit and development

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 36 35 13 7 9 0 0 71 16 45
2024 Does not provide services to public 26 40 11 17 4 1 1 67 21 230
2022 Provides services to public 33 50 4 11 2 0 0 83 13 45
2022 Does not provide services to public 30 44 13 8 3 0 1 75 11 240
2020 Provides services to public 26 49 11 14 0 0 0 75 14 50
2020 Does not provide services to public 23 48 12 11 3 1 1 73 15 200
2019 Provides services to public 27 31 20 12 10 0 0 58 22 40
2019 Does not provide services to public 21 43 15 16 4 0 1 65 21 155

Question 28. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 54 24 12 3 4 2 0 80 7 45
2024 Does not provide services to public 66 19 6 3 5 0 2 86 8 225
2022 Provides services to public 62 13 15 10 0 0 0 75 10 45
2022 Does not provide services to public 57 23 11 4 1 2 1 83 6 240
2020 Provides services to public 69 19 8 2 0 2 0 90 2 50
2020 Does not provide services to public 54 25 11 3 4 2 2 82 7 200

Question 43. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 12 40 10 13 21 2 2 55 35 45
2024 Does not provide services to public 17 34 19 18 9 3 0 52 29 230
2022 Provides services to public 38 36 13 8 3 2 0 75 11 45
2022 Does not provide services to public 25 39 15 13 6 2 0 65 19 240
2020 Provides services to public 22 35 22 14 2 6 0 61 16 50
2020 Does not provide services to public 19 32 18 15 7 7 1 56 24 200
2019 Provides services to public 20 35 20 15 10 0 0 55 25 40
2019 Does not provide services to public 24 31 21 11 7 6 0 58 20 155

Question 44a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 42 23 19 9 6 0 2 42 58 45
2024 Does not provide services to public 44 24 18 3 6 1 4 47 53 230
2022 Provides services to public 57 17 11 2 10 0 2 45
2022 Does not provide services to public 47 22 12 7 6 2 4 240
2020 Provides services to public 48 18 15 6 5 2 6 50
2020 Does not provide services to public 44 28 14 5 3 1 4 200
2019 Provides services to public 68 13 10 2 5 0 3 40
2019 Does not provide services to public 55 20 11 4 5 0 4 155

Question 44b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 38 14 16 7 11 2 12 44 56 45
2024 Does not provide services to public 43 13 9 7 8 1 19 54 46 230

Question 44c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 70 16 2 2 0 4 7 78 22 45
2024 Does not provide services to public 73 6 4 1 4 3 9 83 17 230
2022 Provides services to public 77 9 4 2 0 4 4 45
2022 Does not provide services to public 77 7 3 1 2 4 6 240
2020 Provides services to public 79 6 4 4 2 2 4 50
2020 Does not provide services to public 75 8 5 2 3 4 3 195
2019 Provides services to public 80 8 0 3 5 3 3 40
2019 Does not provide services to public 75 4 5 1 3 3 8 155

Question 44d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 70 13 0 0 2 0 15 83 17 45
2024 Does not provide services to public 66 6 5 1 3 0 20 83 17 230

Question 44e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 61 15 7 2 2 0 13 70 30 45
2024 Does not provide services to public 62 9 5 2 5 1 16 75 25 230

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 11 23 11 24 27 0 4 36 53 45
2024 Does not provide services to public 15 26 11 20 23 3 2 43 45 230
2022 Provides services to public 35 31 6 8 14 4 2 70 24 45
2022 Does not provide services to public 20 36 12 14 10 4 5 61 26 240
2020 Provides services to public 18 37 20 11 6 6 2 60 19 50
2020 Does not provide services to public 19 24 20 18 12 6 1 46 32 200
2019 Provides services to public 15 35 18 22 10 0 0 50 32 40
2019 Does not provide services to public 27 27 11 15 12 6 2 59 29 155

Empowerment

Question 14. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 38 32 10 16 4 0 0 70 20 45
2024 Does not provide services to public 31 40 12 9 7 0 0 71 17 230
2022 Provides services to public 42 28 11 15 4 0 0 69 20 45
2022 Does not provide services to public 33 41 11 10 4 0 0 75 14 240
2020 Provides services to public 24 49 12 10 6 0 0 73 15 50
2020 Does not provide services to public 34 38 9 15 4 0 0 72 19 200
2019 Provides services to public 43 35 8 10 5 0 0 78 15 40
2019 Does not provide services to public 34 43 9 10 4 1 0 77 14 155

Question 15. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 34 38 14 10 5 0 0 72 14 45
2024 Does not provide services to public 39 32 10 13 5 0 0 72 18 230
2022 Provides services to public 43 30 10 14 2 0 0 74 16 45
2022 Does not provide services to public 37 38 14 6 5 0 0 75 11 240
2020 Provides services to public 39 40 11 6 4 0 0 79 10 50
2020 Does not provide services to public 37 33 12 11 7 0 0 70 18 200
2019 Provides services to public 38 22 25 8 8 0 0 60 15 40
2019 Does not provide services to public 43 32 12 7 6 0 0 75 13 155

Question 16. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 44 32 12 5 7 0 0 77 12 45
2024 Does not provide services to public 36 38 9 10 7 0 0 74 17 230
2022 Provides services to public 39 29 24 0 5 2 0 70 5 45
2022 Does not provide services to public 38 33 15 8 3 0 1 73 12 240
2020 Provides services to public 34 40 13 9 4 0 0 74 13 50
2020 Does not provide services to public 25 45 14 12 5 0 0 69 17 195
2019 Provides services to public 25 43 20 6 5 0 0 69 12 40
2019 Does not provide services to public 32 43 10 10 5 0 0 75 15 155

Question 46. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 16 43 19 17 0 4 2 62 18 45
2024 Does not provide services to public 21 44 13 15 5 2 0 66 20 230
2022 Provides services to public 39 33 19 7 2 0 0 72 9 45
2022 Does not provide services to public 29 43 13 8 3 3 0 74 12 240
2020 Provides services to public 20 55 10 8 6 2 0 76 14 50
2020 Does not provide services to public 22 44 18 9 4 2 0 69 13 200
2019 Provides services to public 23 41 20 8 5 3 0 66 13 40
2019 Does not provide services to public 25 47 14 9 4 1 1 73 13 155

Work-life balance and workload

Question 7. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 41 30 17 6 6 0 0 72 12 45
2024 Does not provide services to public 47 23 8 11 10 0 0 70 21 230
2022 Provides services to public 45 34 8 5 8 0 0 79 12 45
2022 Does not provide services to public 43 33 10 8 5 0 0 76 14 235
2020 Provides services to public 43 32 6 12 7 0 0 75 19 50
2020 Does not provide services to public 37 35 10 10 8 0 0 72 18 200
2019 Provides services to public 48 25 10 14 3 0 0 73 17 40
2019 Does not provide services to public 43 32 14 6 4 1 0 76 10 155

Question 18. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 32 34 17 12 4 0 0 66 17 45
2024 Does not provide services to public 35 34 20 9 2 0 0 69 11 230
2022 Provides services to public 18 42 19 16 5 0 0 60 21 45
2022 Does not provide services to public 31 32 19 10 8 0 0 63 18 240
2020 Provides services to public 32 36 15 11 5 0 0 68 17 50
2020 Does not provide services to public 27 27 24 13 8 0 0 55 21 195
2019 Provides services to public 31 41 17 7 5 0 0 71 12 40
2019 Does not provide services to public 39 34 14 9 4 0 0 73 13 155

Question 30. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 65 16 11 9 0 0 0 81 9 45
2024 Does not provide services to public 73 15 5 3 2 1 1 89 5 230
2022 Provides services to public 72 19 0 7 0 0 2 93 7 45
2022 Does not provide services to public 67 23 4 2 1 2 0 92 3 240

Mobility and retention

Question 57_1. Do you intend to leave your current position in the next two years?

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.

Survey year Demographic Yes
(%)
No
(%)
Unsure
(%)
Total responses
2024 Provides services to public 41 30 29 45
2024 Does not provide services to public 45 26 29 230
2022 Provides services to public 40 44 17 45
2022 Does not provide services to public 45 27 28 240
2020 Provides services to public 27 34 39 50
2020 Does not provide services to public 44 25 31 200
2019 Provides services to public 36 23 41 40
2019 Does not provide services to public 39 25 36 155

Question 57_2. Of those who indicated that they intend to leave their current position in the next two years: Please indicate your reason for leaving

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other reason
(%)
Total responses
2024 Provides services to public 11 22 43 6 6 13 20
2024 Does not provide services to public 6 12 59 10 7 7 100
2022 Provides services to public 7 48 35 0 10 0 15
2022 Does not provide services to public 8 20 43 3 22 4 105
2020 Provides services to public 15 30 55 0 0 0 15
2020 Does not provide services to public 3 19 61 5 11 1 90
2019 Provides services to public 21 19 39 7 14 0 15
2019 Does not provide services to public 3 12 59 4 18 4 60
Top of page

Workplace

Organizational goals

Question 11. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 54 36 8 0 2 0 0 90 2 45
2024 Does not provide services to public 41 44 7 7 2 0 0 84 9 225
2022 Provides services to public 62 30 4 4 0 0 0 92 4 45
2022 Does not provide services to public 44 44 6 6 1 0 0 88 7 240
2020 Provides services to public 55 34 8 4 0 0 0 88 4 50
2020 Does not provide services to public 41 39 11 6 3 0 0 81 8 200
2019 Provides services to public 40 40 8 7 5 0 0 80 12 40
2019 Does not provide services to public 48 32 11 6 3 0 0 80 9 155

Question 38. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 25 60 8 3 4 0 0 85 7 45
2024 Does not provide services to public 27 51 10 8 4 0 0 78 12 230
2022 Provides services to public 34 46 8 12 0 0 0 80 12 45
2022 Does not provide services to public 39 42 10 5 3 0 0 81 8 235
2020 Provides services to public 35 38 16 6 2 4 0 76 8 50
2020 Does not provide services to public 26 44 14 12 5 1 0 70 16 200
2019 Provides services to public 30 30 17 15 8 0 0 60 22 40
2019 Does not provide services to public 28 40 10 16 5 2 0 69 21 155

Organizational performance

Question 19a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 6 38 31 13 8 2 2 21 46 45
2024 Does not provide services to public 18 28 36 11 7 0 1 18 46 230
2022 Provides services to public 14 40 35 3 6 0 2 9 55 45
2022 Does not provide services to public 12 27 35 17 4 2 3 22 41 235
2020 Provides services to public 19 32 30 18 0 2 0 18 52 50
2020 Does not provide services to public 19 37 29 11 3 1 0 14 57 195
2019 Provides services to public 23 33 30 10 3 0 0 13 57 40
2019 Does not provide services to public 11 25 38 16 9 0 0 25 37 155

Question 19b. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 28 17 35 10 4 3 2 15 48 45
2024 Does not provide services to public 24 30 24 17 4 0 1 21 55 225
2022 Provides services to public 23 31 32 9 4 0 2 13 55 45
2022 Does not provide services to public 16 29 31 14 5 2 3 20 48 240
2020 Provides services to public 26 34 25 14 0 2 0 14 61 50
2020 Does not provide services to public 17 19 37 18 6 2 0 25 37 200
2019 Provides services to public 40 32 13 10 5 0 0 15 72 40
2019 Does not provide services to public 15 20 39 17 6 1 1 23 37 155

Question 19c. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 11 33 31 7 16 0 2 23 45 45
2024 Does not provide services to public 13 27 29 23 7 0 2 30 40 230
2022 Provides services to public 28 13 38 12 7 0 2 19 43 45
2022 Does not provide services to public 19 26 26 19 8 1 1 28 45 240
2020 Provides services to public 19 26 38 14 2 2 0 16 45 50
2020 Does not provide services to public 25 28 28 11 6 2 0 18 54 200
2019 Provides services to public 30 20 33 13 5 0 0 18 50 40
2019 Does not provide services to public 15 19 30 25 10 1 1 35 34 155

Question 19d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 33 22 27 12 5 0 2 17 56 45
2024 Does not provide services to public 29 23 27 15 5 0 1 20 52 230
2022 Provides services to public 11 21 29 14 17 0 8 33 35 45
2022 Does not provide services to public 15 21 25 18 12 3 5 33 40 240
2020 Provides services to public 17 23 32 22 2 2 2 25 42 50
2020 Does not provide services to public 23 22 23 18 11 2 0 29 47 200
2019 Provides services to public 30 12 28 31 0 0 0 31 41 40
2019 Does not provide services to public 14 18 23 26 15 3 1 43 33 155

Question 19e. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 7 24 31 23 11 2 2 36 32 45
2024 Does not provide services to public 12 23 31 21 8 3 3 30 37 225
2022 Provides services to public 25 18 31 8 11 2 6 20 47 45
2022 Does not provide services to public 17 20 31 15 7 6 6 24 41 240
2020 Provides services to public 21 20 24 16 8 10 2 27 46 50
2020 Does not provide services to public 22 25 29 15 5 4 1 20 49 200
2019 Provides services to public 17 17 33 23 8 0 2 31 35 40
2019 Does not provide services to public 15 26 22 20 11 5 1 34 43 155

Question 19f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 23 26 20 23 6 3 0 30 50 45
2024 Does not provide services to public 17 27 30 18 5 1 2 24 46 225
2022 Provides services to public 25 16 36 14 6 0 4 20 42 45
2022 Does not provide services to public 14 22 29 16 9 5 3 28 39 235
2020 Provides services to public 17 16 38 21 8 0 0 29 33 50
2020 Does not provide services to public 17 18 33 22 7 3 0 29 37 200
2019 Provides services to public 17 22 35 15 8 0 2 24 41 40
2019 Does not provide services to public 14 18 30 21 12 4 1 34 34 155

Question 19g. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 9 20 27 22 19 0 2 42 30 45
2024 Does not provide services to public 9 18 29 27 17 0 0 44 26 225
2022 Provides services to public 11 23 31 15 14 0 6 31 36 45
2022 Does not provide services to public 3 9 33 31 20 1 3 53 13 240
2020 Provides services to public 2 22 39 29 8 0 0 37 24 50
2020 Does not provide services to public 4 13 27 39 18 0 0 57 17 200
2019 Provides services to public 14 22 20 31 13 0 0 43 36 40
2019 Does not provide services to public 5 19 19 35 22 0 0 56 24 155

Question 39. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 8 26 30 25 11 0 0 34 36 45
2024 Does not provide services to public 9 26 20 29 15 1 0 36 44 230
2022 Provides services to public 12 38 18 26 4 2 0 51 31 45
2022 Does not provide services to public 19 32 19 21 6 3 0 53 28 240
2020 Provides services to public 16 39 10 24 9 2 0 56 34 50
2020 Does not provide services to public 12 33 21 20 12 2 0 46 32 195
2019 Provides services to public 8 33 27 20 12 0 0 41 32 40
2019 Does not provide services to public 12 35 14 21 14 3 0 49 36 155

Diversity and inclusion

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 45 35 6 10 2 2 0 81 12 45
2024 Does not provide services to public 60 22 7 6 5 0 1 82 11 230
2022 Provides services to public 72 13 9 4 0 2 0 87 5 45
2022 Does not provide services to public 60 29 3 5 2 1 0 90 7 240
2020 Provides services to public 62 24 8 4 2 0 0 86 6 50
2020 Does not provide services to public 57 22 6 9 5 1 0 80 14 200
2019 Provides services to public 53 34 11 0 3 0 0 87 3 40
2019 Does not provide services to public 55 25 7 7 5 2 0 81 12 155

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 54 43 0 4 0 0 0 96 4 45
2024 Does not provide services to public 60 26 5 4 5 1 0 86 9 230
2022 Provides services to public 69 23 5 4 0 0 0 91 4 45
2022 Does not provide services to public 68 25 3 3 1 0 0 93 4 235
2020 Provides services to public 65 29 4 2 0 0 0 94 2 50
2020 Does not provide services to public 62 27 4 5 2 0 0 89 7 200
2019 Provides services to public 52 35 10 0 3 0 0 87 3 40
2019 Does not provide services to public 63 24 5 5 2 0 0 87 8 155

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 53 41 5 2 0 0 0 93 2 45
2024 Does not provide services to public 54 33 5 4 3 1 0 88 6 230
2022 Provides services to public 67 25 6 2 0 0 0 92 2 45
2022 Does not provide services to public 61 28 7 3 1 0 0 89 4 240
2020 Provides services to public 57 29 10 4 0 0 0 86 4 50
2020 Does not provide services to public 54 32 7 4 2 1 0 87 6 200
2019 Provides services to public 52 33 10 3 3 0 0 84 5 40
2019 Does not provide services to public 55 30 7 5 2 0 0 85 8 155

Question 47. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 24 44 14 16 0 0 2 70 16 45
2024 Does not provide services to public 38 37 9 10 5 1 0 75 16 230
2022 Provides services to public 49 31 13 4 2 0 0 80 7 45
2022 Does not provide services to public 42 41 8 5 3 2 0 84 8 240
2020 Provides services to public 46 33 16 6 0 0 0 79 6 50
2020 Does not provide services to public 38 43 8 7 3 2 0 82 10 195
2019 Provides services to public 44 27 18 7 3 0 0 72 10 40
2019 Does not provide services to public 48 31 11 7 2 1 0 79 10 155

Question 48. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes individuals who have an array of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. This includes but is not limited to differences in ethnicity or race, culture, religion, disability, sexual orientation, gender identity, age, educational background, region, and marital or parental status.
Definition of the term has changed from PSES 2022.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 30 43 6 9 0 13 0 83 10 45
2024 Does not provide services to public 40 40 8 8 2 2 0 81 11 230
2022 Provides services to public 54 37 2 7 0 0 0 91 7 45
2022 Does not provide services to public 51 35 5 6 1 2 0 88 7 235
2020 Provides services to public 55 31 4 8 0 2 0 88 8 50
2020 Does not provide services to public 44 36 13 4 1 2 0 81 5 200
2019 Provides services to public 48 27 18 3 5 0 0 75 8 40
2019 Does not provide services to public 57 25 6 6 2 4 0 85 8 155

Question 53. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 46 42 5 5 2 0 0 88 7 45
2024 Does not provide services to public 49 34 4 8 4 0 0 83 13 230
2022 Provides services to public 63 21 5 11 0 0 0 84 11 45
2022 Does not provide services to public 58 31 5 4 1 1 0 89 6 240
2020 Provides services to public 60 31 7 2 0 0 0 91 2 50
2020 Does not provide services to public 53 33 6 6 2 0 0 86 8 195
2019 Provides services to public 56 36 5 3 0 0 0 92 3 40
2019 Does not provide services to public 57 27 9 4 2 0 0 84 6 155

Anti-racism

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 32 36 8 8 7 4 5 75 17 45
2024 Does not provide services to public 44 31 8 7 4 5 2 80 12 230
2022 Provides services to public 59 23 4 10 2 0 2 84 12 45
2022 Does not provide services to public 44 32 8 6 1 5 4 84 8 240

Question 25. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 27 40 4 14 6 4 5 73 22 45
2024 Does not provide services to public 38 30 14 6 4 5 3 74 11 230
2022 Provides services to public 56 20 7 10 5 0 2 79 15 45
2022 Does not provide services to public 44 27 8 6 3 8 3 80 10 240

Question 49. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism is the active process of identifying and eliminating racism by changing systems, organizational structures, policies and practices and attitudes, so that power is redistributed and shared equitably.
Definition of the term has changed from PSES 2022.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 26 21 32 5 5 10 0 53 12 45
2024 Does not provide services to public 31 24 26 6 5 8 1 60 11 230
2022 Provides services to public 41 34 25 0 0 0 0 75 0 45
2022 Does not provide services to public 37 30 20 4 1 8 0 73 5 240
2020 Provides services to public 60 31 8 2 0 0 0 90 2 50
2020 Does not provide services to public 47 37 8 4 3 2 0 86 6 200

Question 50. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 40 36 6 6 8 4 0 80 14 45
2024 Does not provide services to public 37 34 8 10 4 5 2 76 15 225
2022 Provides services to public 58 29 4 2 2 2 2 91 5 45
2022 Does not provide services to public 43 36 6 6 1 6 2 86 7 240
2020 Provides services to public 45 37 6 6 0 0 6 87 6 50
2020 Does not provide services to public 50 28 9 4 4 2 2 82 8 195

Question 52. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 2 23 29 4 5 27 11 40 14 45
2024 Does not provide services to public 12 12 26 5 4 37 4 40 16 230
2022 Provides services to public 22 16 15 0 0 47 0 72 0 45
2022 Does not provide services to public 17 20 15 1 1 43 3 69 3 240

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 30 27 17 11 4 7 4 64 17 45
2024 Does not provide services to public 28 31 13 10 6 6 6 67 18 230
2022 Provides services to public 36 30 10 4 2 11 6 80 8 45
2022 Does not provide services to public 33 30 15 5 2 6 9 74 9 240
2020 Provides services to public 28 33 18 6 2 12 2 71 9 50
2020 Does not provide services to public 26 26 18 8 2 11 9 65 12 195
2019 Provides services to public 31 31 11 8 8 8 3 70 18 40
2019 Does not provide services to public 29 31 15 7 3 9 5 70 12 155

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 19 40 19 14 2 6 0 63 17 45
2024 Does not provide services to public 25 40 12 15 5 3 1 66 21 230
2022 Provides services to public 32 45 2 17 4 0 0 77 22 45
2022 Does not provide services to public 24 40 14 13 5 3 1 67 18 235
2020 Provides services to public 32 28 22 11 4 4 0 62 16 50
2020 Does not provide services to public 23 39 11 17 3 7 0 68 21 200
2019 Provides services to public 23 15 22 29 8 3 0 39 38 40
2019 Does not provide services to public 26 25 13 20 12 5 1 53 33 155

Question 41. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 18 48 24 8 2 0 0 66 11 45
2024 Does not provide services to public 25 42 18 10 4 0 0 68 14 230
2022 Provides services to public 42 42 7 9 0 0 0 84 9 45
2022 Does not provide services to public 34 39 16 7 2 3 0 75 9 240
2020 Provides services to public 33 34 20 10 2 2 0 68 11 50
2020 Does not provide services to public 28 36 21 9 5 1 0 65 14 200
2019 Provides services to public 20 28 25 21 5 0 0 48 26 40
2019 Does not provide services to public 24 30 19 15 8 3 1 56 24 155

Question 42. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 7 21 27 14 10 14 6 35 31 45
2024 Does not provide services to public 15 25 17 15 10 14 5 49 31 230
2022 Provides services to public 19 27 18 12 4 10 10 57 20 45
2022 Does not provide services to public 22 20 20 9 8 15 6 53 21 235
2020 Provides services to public 14 26 16 12 9 21 2 51 27 50
2020 Does not provide services to public 20 21 17 14 8 16 4 52 27 200
2019 Provides services to public 10 14 23 27 10 10 5 29 44 40
2019 Does not provide services to public 19 17 23 14 9 15 3 44 28 155

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 41 32 7 15 5 0 0 73 19 45
2024 Does not provide services to public 41 36 5 12 6 0 0 77 18 230
2022 Provides services to public 47 37 0 13 2 0 0 85 15 45
2022 Does not provide services to public 45 43 3 8 1 0 0 87 10 235
2020 Provides services to public 43 49 2 6 0 0 0 92 6 50
2020 Does not provide services to public 38 47 3 8 4 0 0 85 12 200

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 40 40 5 10 2 0 2 82 13 45
2024 Does not provide services to public 44 30 4 10 8 0 3 77 19 225
2022 Provides services to public 61 27 7 5 0 0 0 88 5 45
2022 Does not provide services to public 50 33 7 4 4 0 1 85 8 235
2020 Provides services to public 40 35 16 8 2 0 0 75 10 50
2020 Does not provide services to public 27 45 8 13 6 0 1 73 19 200
2019 Provides services to public 36 37 12 5 10 0 0 73 15 40
2019 Does not provide services to public 44 37 7 10 1 0 1 82 11 155

Question 6. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 47 35 12 4 2 0 0 82 6 45
2024 Does not provide services to public 43 36 9 7 3 1 0 80 11 230
2022 Provides services to public 46 40 6 7 0 0 0 86 7 45
2022 Does not provide services to public 48 34 7 8 3 0 1 82 10 240
2020 Provides services to public 41 42 9 8 0 0 0 83 8 50
2020 Does not provide services to public 32 43 12 7 5 1 0 76 12 200
2019 Provides services to public 48 32 10 5 5 0 0 80 10 40
2019 Does not provide services to public 39 33 14 11 1 0 1 74 12 155

Use of official languages

Question 2. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 51 37 4 3 2 0 3 91 5 45
2024 Does not provide services to public 66 20 5 5 4 0 1 87 8 230

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 47 28 5 18 0 0 3 77 18 45
2024 Does not provide services to public 56 26 6 7 4 0 1 82 12 225

Question 32. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 88 10 0 2 0 0 0 98 2 45
2024 Does not provide services to public 87 6 2 3 1 0 1 94 4 230
2022 Provides services to public 89 9 0 3 0 0 0 97 3 45
2022 Does not provide services to public 88 7 2 2 0 0 1 96 2 240
2019 Provides services to public 70 22 5 2 0 0 0 92 2 40
2019 Does not provide services to public 80 10 5 3 2 0 0 90 5 150

Question 37. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 47 26 20 2 5 0 0 73 7 45
2024 Does not provide services to public 47 33 14 3 4 1 0 80 6 230
2022 Provides services to public 53 24 12 7 4 0 0 78 11 45
2022 Does not provide services to public 43 33 16 6 1 1 0 77 7 240
2020 Provides services to public 45 22 25 2 6 0 0 67 8 50
2020 Does not provide services to public 44 27 17 8 3 1 0 71 12 200
2019 Provides services to public 55 23 13 10 0 0 0 78 10 40
2019 Does not provide services to public 50 25 11 8 3 2 1 78 11 155

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment refers to any action, conduct or comment, including of a sexual nature, that can reasonably be expected to cause offence, humiliation or other physical or psychological injury or illness to an employee, including any prescribed action, conduct or comment.

Question 58. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past 12 months?

Definition of the term has changed from PSES 2022.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 11 89 230
2022 Does not provide services to public 7 93 240

Question 59a. From whom did you experience harassment on the job? ...Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 34 66 25
2022 Does not provide services to public 63 37 15

Question 59b. From whom did you experience harassment on the job? …Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 85 15 25
2022 Does not provide services to public 68 32 15

Question 59c. From whom did you experience harassment on the job? …Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 23 77 15

Question 59d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 0 100 25
2022 Does not provide services to public 0 100 15

Question 59e. From whom did you experience harassment on the job? …Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 0 100 25
2022 Does not provide services to public 8 92 15

Question 59f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 9 91 15

Question 59g. From whom did you experience harassment on the job? …Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 4 96 15

Question 60a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 44 56 25
2022 Does not provide services to public 41 59 15

Question 60b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 45 55 25
2022 Does not provide services to public 32 68 15

Question 60c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 30 70 25
2022 Does not provide services to public 55 45 15

Question 60d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 74 26 25
2022 Does not provide services to public 40 60 15

Question 60e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 37 63 25
2022 Does not provide services to public 22 78 15

Question 60f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 64 36 25
2022 Does not provide services to public 81 19 15

Question 60g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 32 68 25
2022 Does not provide services to public 30 70 15

Question 60h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 0 100 25
2022 Does not provide services to public 0 100 15

Question 60i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 0 100 25
2022 Does not provide services to public 0 100 15

Question 60j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 19 81 25
2022 Does not provide services to public 6 94 15

Question 60k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 58 42 25
2022 Does not provide services to public 61 39 15

Question 60l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 26 74 25
2022 Does not provide services to public 15 85 15

Question 60m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 23 77 25
2022 Does not provide services to public 13 87 15

Question 61a. What action(s) did you take to address the harassment you experienced? …I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 66 34 25
2022 Does not provide services to public 46 54 15

Question 61b. What action(s) did you take to address the harassment you experienced? …I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 37 63 25
2022 Does not provide services to public 32 68 15

Question 61c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 23 77 15

Question 61d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 33 67 25
2022 Does not provide services to public 10 90 15

Question 61e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 6 94 15

Question 61f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 6 94 15

Question 61g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 8 92 15

Question 61h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 15

Question 61i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 26 74 25
2022 Does not provide services to public 40 60 15

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 15

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 22 78 15

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 5 95 15

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 5 95 15

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 15

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 29 71 20
2022 Does not provide services to public 5 95 15

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 17 83 15

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 5 95 15

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 18 82 15

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 35 65 20
2022 Does not provide services to public 26 74 15

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 15

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 37 63 20
2022 Does not provide services to public 61 39 15

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 15

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 51 49 20
2022 Does not provide services to public 40 60 15

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 11 89 15

Question 63. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Does not provide services to public 9 9 11 8 8 44 12 40 35 230
2022 Does not provide services to public 13 6 12 5 3 45 16 49 20 240
2020 Provides services to public 10 14 23 2 0 41 10 49 3 50
2020 Does not provide services to public 13 13 15 7 2 41 9 52 19 200
2019 Provides services to public 15 5 41 3 7 20 10 28 14 40
2019 Does not provide services to public 9 14 18 11 9 31 8 38 32 155

Question 64. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 20 36 18 8 3 10 6 66 13 45
2024 Does not provide services to public 25 28 15 9 7 13 2 63 19 230
2022 Provides services to public 39 33 13 7 2 6 0 77 10 45
2022 Does not provide services to public 39 28 10 5 1 16 2 81 8 240
2020 Provides services to public 38 27 18 3 0 13 0 76 4 50
2020 Does not provide services to public 29 29 18 10 2 10 2 66 14 200
2019 Provides services to public 27 28 20 13 7 5 0 58 21 40
2019 Does not provide services to public 29 29 15 8 6 13 0 66 16 155

Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Question 65. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 9 91 230
2022 Does not provide services to public 5 95 240

Question 66a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 18 82 10

Question 66b. From whom did you experience discrimination on the job? …Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 81 19 25
2022 Does not provide services to public 86 14 10

Question 66c. From whom did you experience discrimination on the job? …Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 10

Question 66d. From whom did you experience discrimination on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 0 100 25
2022 Does not provide services to public 0 100 10

Question 66e. From whom did you experience discrimination on the job? …Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 10

Question 66f. From whom did you experience discrimination on the job? …Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 10

Question 66g. From whom did you experience discrimination on the job? …Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 19 81 10

Question 67a. Please indicate the type of discrimination you experienced. …Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 26 74 25
2022 Does not provide services to public 17 83 10

Question 67b. Please indicate the type of discrimination you experienced. …National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 30 70 25
2022 Does not provide services to public 22 78 10

Question 67c. Please indicate the type of discrimination you experienced. …Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 21 79 25
2022 Does not provide services to public 17 83 10

Question 67d. Please indicate the type of discrimination you experienced. …Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 5 95 10

Question 67e. Please indicate the type of discrimination you experienced. …Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 36 64 10

Question 67f. Please indicate the type of discrimination you experienced. …Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 21 79 25
2022 Does not provide services to public 25 75 10

Question 67g. Please indicate the type of discrimination you experienced. …Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 18 82 10

Question 67h. Please indicate the type of discrimination you experienced. …Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 14 86 10

Question 67i. Please indicate the type of discrimination you experienced. …Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 19 81 10

Question 67j. Please indicate the type of discrimination you experienced. …Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 32 68 25
2022 Does not provide services to public 7 93 10

Question 67k. Please indicate the type of discrimination you experienced. …Genetic characteristics (including a requirement to undergo a genetic test or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 0 100 25
2022 Does not provide services to public 0 100 10

Question 67l. Please indicate the type of discrimination you experienced. …Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 44 56 25
2022 Does not provide services to public 49 51 10

Question 67m. Please indicate the type of discrimination you experienced. …Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 0 100 25
2022 Does not provide services to public 0 100 10

Question 68a. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 41 59 25
2022 Does not provide services to public 50 50 10

Question 68b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 7 93 10

Question 68c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 15 85 10

Question 68d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 34 66 25
2022 Does not provide services to public 6 94 10

Question 68e. What action(s) did you take to address the discrimination you experienced? …I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 0 100 25
2022 Does not provide services to public 0 100 10

Question 68f. What action(s) did you take to address the discrimination you experienced? …I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 10

Question 68g. What action(s) did you take to address the discrimination you experienced? …I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 11 89 10

Question 68h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 21 79 25
2022 Does not provide services to public 5 95 10

Question 68i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 29 71 25
2022 Does not provide services to public 26 74 10

Question 69a. Why did you not file a grievance or formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 14 86 10

Question 69b. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 23 77 20
2022 Does not provide services to public 0 100 10

Question 69c. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 10

Question 69d. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 0 100 20
2022 Does not provide services to public 5 95 10

Question 69e. Why did you not file a grievance or formal complaint about the discrimination you experienced? … Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 18 82 10

Question 69f. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 10

Question 69g. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 0 100 20
2022 Does not provide services to public 7 93 10

Question 69h. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 18 82 10

Question 69i. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 10

Question 69j. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 37 63 20
2022 Does not provide services to public 32 68 10

Question 69k. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 13 87 10

Question 69l. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 58 42 20
2022 Does not provide services to public 61 39 10

Question 69m. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 0 100 20
2022 Does not provide services to public 7 93 10

Question 69n. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 63 37 20
2022 Does not provide services to public 50 50 10

Question 69p. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 29 71 10

Question 70. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Does not provide services to public 12 9 15 5 5 47 8 47 21 230
2022 Provides services to public 16 14 4 2 2 53 8 78 11 45
2022 Does not provide services to public 17 10 14 2 2 43 11 60 10 240
2020 Provides services to public 14 17 16 0 2 41 10 64 3 50
2020 Does not provide services to public 18 13 14 4 3 41 7 59 13 195
2019 Provides services to public 20 10 31 3 8 22 8 42 14 40
2019 Does not provide services to public 14 10 23 4 3 38 9 44 13 155

Question 71. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 20 36 17 6 5 10 6 67 13 45
2024 Does not provide services to public 29 32 14 3 4 15 3 74 9 230
2022 Provides services to public 46 32 12 4 2 2 2 81 7 45
2022 Does not provide services to public 39 33 10 3 1 11 3 84 5 240
2020 Provides services to public 40 31 14 0 0 15 0 84 0 50
2020 Does not provide services to public 36 31 18 5 2 8 1 73 7 200
2019 Provides services to public 32 20 18 10 8 12 0 60 20 40
2019 Does not provide services to public 41 21 15 6 3 15 0 73 10 155

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to telework, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 84. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Definition of the term has changed from PSES 2022.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Provides services to public 17 83 45
2024 Does not provide services to public 21 79 230
2022 Provides services to public 17 83 45
2022 Does not provide services to public 10 90 240
2020 Provides services to public 14 86 50
2020 Does not provide services to public 10 90 200
2019 Provides services to public 34 66 40
2019 Does not provide services to public 17 83 155

Question 85. Were the requests for workplace accommodation measures related to a disability?

Disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society. Barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 69 31 45
2022 Does not provide services to public 68 32 25

Question 86. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 82 18 45
2022 Does not provide services to public 59 41 25
2019 Provides services to public 59 41 15
2019 Does not provide services to public 89 11 25

Question 87. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Does not provide services to public 54 31 0 2 9 3 0 88 12 40
2022 Does not provide services to public 63 30 0 7 0 0 0 93 7 15

Question 88. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 47 39 5 4 5 0 0 87 9 45
2024 Does not provide services to public 48 32 3 5 7 2 3 83 13 225
2022 Provides services to public 57 37 5 0 2 0 0 94 2 45
2022 Does not provide services to public 49 33 6 4 0 3 5 89 5 240
2020 Provides services to public 63 23 6 4 0 4 0 90 4 50
2020 Does not provide services to public 53 29 8 2 2 3 3 87 5 200
Top of page

Workplace well-being

A safe and healthy workplace

Question 80. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 64 23 2 8 2 0 0 87 11 45
2024 Does not provide services to public 61 25 2 4 7 0 1 87 11 230
2022 Provides services to public 67 18 7 7 2 0 0 85 9 45
2022 Does not provide services to public 55 29 7 7 1 0 0 84 8 240
2020 Provides services to public 56 32 6 2 4 0 0 88 6 50
2020 Does not provide services to public 55 28 7 7 3 0 0 84 10 200

A psychologically healthy workplace

Question 51. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 2 6 8 4 35 2 42 70 16 45
2024 Does not provide services to public 4 7 8 6 36 6 33 69 18 230
2022 Provides services to public 6 2 9 9 44 3 26 75 12 45
2022 Does not provide services to public 2 1 8 5 38 6 39 79 6 240

Question 76. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 22 43 16 14 2 0 3 66 17 45
2024 Does not provide services to public 30 32 12 18 6 1 0 63 25 230
2022 Provides services to public 35 47 9 4 5 0 0 82 9 45
2022 Does not provide services to public 27 43 12 12 4 3 0 71 16 240
2020 Provides services to public 38 33 16 14 0 0 0 71 14 50
2020 Does not provide services to public 26 43 15 10 4 0 0 70 15 200
2019 Provides services to public 31 20 20 25 5 0 0 50 29 40
2019 Does not provide services to public 18 38 15 13 8 7 0 61 23 155

Question 77. In general, how is your mental health?

Survey year Demographic Excellent
(%)
Very good
(%)
Good
(%)
Fair
(%)
Poor
(%)
Total responses
2024 Provides services to public 6 18 53 20 2 45
2024 Does not provide services to public 8 25 35 25 6 230
2022 Provides services to public 0 33 40 20 7 45
2022 Does not provide services to public 9 22 37 25 7 235

Question 78. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 54 31 11 2 2 0 0 85 4 45
2024 Does not provide services to public 62 21 5 5 5 1 1 85 10 230
2022 Provides services to public 67 15 5 11 0 2 0 84 11 45
2022 Does not provide services to public 59 25 10 3 1 1 0 86 4 240
2020 Provides services to public 55 25 7 2 2 6 2 88 4 50
2020 Does not provide services to public 48 33 8 5 3 2 1 84 8 200

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 58 25 0 14 2 0 0 83 17 45
2024 Does not provide services to public 50 26 4 6 12 1 1 78 18 230
2022 Provides services to public 70 15 7 7 2 0 0 84 9 45
2022 Does not provide services to public 49 25 9 14 4 0 0 74 17 240
2020 Provides services to public 42 34 6 12 4 2 0 77 16 50
2020 Does not provide services to public 38 33 13 11 4 0 1 72 15 195

Question 81. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional individual behaviours and organizational practices.
Definition of the term has changed from PSES 2022.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 20 41 17 19 2 0 0 62 21 45
2024 Does not provide services to public 22 39 10 14 13 1 0 62 27 230
2022 Provides services to public 36 45 6 8 5 0 0 81 13 45
2022 Does not provide services to public 28 46 8 11 6 2 0 75 17 235
2020 Provides services to public 34 28 18 8 13 0 0 62 20 50
2020 Does not provide services to public 24 32 17 14 12 1 1 57 26 200
2019 Provides services to public 25 15 33 20 7 0 0 40 27 40
2019 Does not provide services to public 15 35 20 15 11 3 0 52 27 155

Question 83. Of those who indicated that they are a supervisor: I am equipped to support employees in my work unit who are experiencing mental health issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 20 58 15 7 0 0 0 77 7 15
2024 Does not provide services to public 10 54 18 12 5 1 0 64 17 65
2022 Does not provide services to public 20 54 10 12 3 1 0 75 15 75
2020 Provides services to public 0 37 37 27 0 0 0 37 27 10
2020 Does not provide services to public 21 43 10 17 7 2 0 65 24 60

Work-related stress

Question 73a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 35 28 21 5 10 0 2 36 64 45
2024 Does not provide services to public 35 29 15 10 9 0 2 36 64 225
2022 Provides services to public 27 36 18 8 9 0 2 45
2022 Does not provide services to public 30 23 20 11 13 0 3 235
2020 Provides services to public 28 25 28 12 8 0 0 50
2020 Does not provide services to public 40 22 16 14 6 1 0 200
2019 Provides services to public 36 9 27 13 15 0 0 40
2019 Does not provide services to public 27 30 23 8 10 0 1 155

Question 73b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 13 25 20 18 24 0 0 13 87 45
2024 Does not provide services to public 11 24 33 16 15 0 0 11 89 225
2022 Provides services to public 11 19 31 16 23 0 0 45
2022 Does not provide services to public 14 20 31 18 16 1 0 235
2020 Provides services to public 12 20 29 20 19 0 0 50
2020 Does not provide services to public 10 20 29 19 22 0 0 200
2019 Provides services to public 16 16 34 27 7 0 0 40
2019 Does not provide services to public 21 29 23 21 6 0 0 155

Question 73c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 19 23 25 23 8 0 2 20 80 45
2024 Does not provide services to public 17 27 24 13 18 0 1 17 83 225
2022 Provides services to public 18 16 25 16 25 0 0 45
2022 Does not provide services to public 15 20 26 14 23 2 0 240
2020 Provides services to public 18 18 35 8 21 0 0 50
2020 Does not provide services to public 13 21 26 15 24 1 0 200
2019 Provides services to public 19 24 21 24 13 0 0 40
2019 Does not provide services to public 24 28 21 17 10 0 0 155

Question 73d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 23 27 15 8 27 0 0 23 77 45
2024 Does not provide services to public 10 21 28 19 22 1 1 10 90 230
2022 Provides services to public 22 33 22 5 18 0 0 45
2022 Does not provide services to public 22 17 26 13 20 2 0 235
2020 Provides services to public 16 18 29 17 19 0 0 50
2020 Does not provide services to public 14 21 21 22 22 1 0 200
2019 Provides services to public 10 23 27 25 15 0 0 40
2019 Does not provide services to public 26 20 24 20 10 0 0 155

Question 73e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 44 31 4 8 4 0 9 48 52 45
2024 Does not provide services to public 40 29 12 4 7 0 8 43 57 230
2022 Provides services to public 45 14 13 14 7 0 7 45
2022 Does not provide services to public 32 29 16 8 9 1 6 235
2020 Provides services to public 43 18 22 4 11 0 2 50
2020 Does not provide services to public 25 22 26 10 14 0 2 200
2019 Provides services to public 38 31 17 8 5 0 3 40
2019 Does not provide services to public 41 33 10 9 6 0 1 155

Question 73f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 30 27 19 12 12 0 0 30 70 45
2024 Does not provide services to public 29 24 23 10 12 0 1 29 71 230
2022 Provides services to public 28 20 24 12 16 0 0 45
2022 Does not provide services to public 31 23 23 14 8 1 1 235
2020 Provides services to public 34 22 16 12 15 0 2 50
2020 Does not provide services to public 22 29 18 14 18 0 0 200
2019 Provides services to public 28 33 25 5 7 0 3 40
2019 Does not provide services to public 37 29 18 8 7 0 1 155

Question 73g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 21 42 22 8 6 0 0 21 79 45
2024 Does not provide services to public 23 30 21 14 9 0 2 23 77 225
2022 Provides services to public 32 24 24 11 9 0 0 45
2022 Does not provide services to public 28 34 21 9 7 1 1 235
2020 Provides services to public 20 32 24 21 4 0 0 50
2020 Does not provide services to public 21 34 21 16 7 1 0 200
2019 Provides services to public 25 38 22 10 5 0 0 40
2019 Does not provide services to public 29 30 25 9 6 0 0 155

Question 73h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 14 29 37 14 4 0 2 14 86 45
2024 Does not provide services to public 14 31 26 14 15 0 1 14 86 230
2022 Provides services to public 20 25 26 15 14 0 0 45
2022 Does not provide services to public 23 25 23 15 12 1 1 240
2020 Provides services to public 12 24 28 18 17 2 0 50
2020 Does not provide services to public 15 25 26 20 15 1 0 200
2019 Provides services to public 25 33 18 17 7 0 0 40
2019 Does not provide services to public 24 29 23 15 8 0 1 155

Question 73i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 35 37 14 12 0 0 2 35 65 45
2024 Does not provide services to public 23 31 17 15 14 0 1 23 77 230
2022 Provides services to public 24 46 11 10 10 0 0 45
2022 Does not provide services to public 27 27 21 12 12 1 0 240
2020 Provides services to public 28 24 22 15 11 0 0 50
2020 Does not provide services to public 19 26 27 15 13 0 0 200
2019 Provides services to public 20 23 27 15 15 0 0 40
2019 Does not provide services to public 23 32 21 11 14 0 1 155

Question 73j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 51 21 17 7 2 0 2 53 47 45
2024 Does not provide services to public 43 28 14 5 8 1 1 44 56 230
2022 Provides services to public 65 15 9 5 4 0 2 45
2022 Does not provide services to public 47 29 11 6 6 0 0 235
2020 Provides services to public 46 17 24 10 4 0 0 50
2020 Does not provide services to public 41 29 13 10 7 1 0 200
2019 Provides services to public 41 34 15 8 3 0 0 40
2019 Does not provide services to public 44 25 13 11 6 0 1 155

Question 73k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 59 33 4 4 0 0 0 59 41 45
2024 Does not provide services to public 48 26 11 7 5 0 2 50 50 230
2022 Provides services to public 68 18 9 4 0 0 0 45
2022 Does not provide services to public 45 28 15 6 5 0 1 240
2020 Provides services to public 26 22 32 17 4 0 0 50
2020 Does not provide services to public 28 32 21 14 6 0 0 200

Question 73l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 33 18 34 8 7 0 0 33 67 45
2024 Does not provide services to public 32 31 18 11 7 0 1 32 68 230
2022 Provides services to public 26 23 38 7 6 0 0 45
2022 Does not provide services to public 35 28 18 10 6 2 1 235
2020 Provides services to public 23 40 21 11 4 0 0 50
2020 Does not provide services to public 32 30 23 8 6 0 0 195
2019 Provides services to public 42 31 12 8 7 0 0 40
2019 Does not provide services to public 35 38 16 6 5 0 0 155

Question 73m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 49 29 9 5 6 0 3 50 50 45
2024 Does not provide services to public 49 17 10 6 13 1 5 52 48 230
2022 Provides services to public 56 31 7 2 2 0 2 45
2022 Does not provide services to public 58 22 7 3 5 0 5 235
2020 Provides services to public 44 30 17 4 4 0 2 50
2020 Does not provide services to public 46 27 16 7 2 1 2 200
2019 Provides services to public 55 24 5 5 8 0 3 40
2019 Does not provide services to public 56 24 9 4 6 0 1 155

Question 73n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 64 25 9 2 0 0 0 64 36 45
2024 Does not provide services to public 47 33 12 3 4 1 1 47 53 230
2022 Provides services to public 40 32 15 12 2 0 0 45
2022 Does not provide services to public 58 29 8 4 1 1 0 240
2020 Provides services to public 32 37 22 6 4 0 0 50
2020 Does not provide services to public 37 35 19 6 3 0 0 195

Question 73o. Overall, to what extent do the following factors cause you work-related stress? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 83 7 4 4 0 0 2 85 15 45
2024 Does not provide services to public 67 13 3 0 3 0 15 78 22 225

Question 73p. Overall, to what extent do the following factors cause you work-related stress? Accommodation issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 72 11 7 6 2 0 2 73 27 45
2024 Does not provide services to public 65 12 4 2 4 0 13 74 26 225

Question 73q. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 83 17 0 0 0 0 0 83 17 45
2024 Does not provide services to public 70 9 3 3 5 1 8 77 23 230
2022 Provides services to public 83 5 4 2 4 0 2 45
2022 Does not provide services to public 79 7 4 1 1 2 6 240
2020 Provides services to public 78 8 4 4 2 0 4 50
2020 Does not provide services to public 77 11 2 4 4 0 2 195
2019 Provides services to public 70 15 7 3 5 0 0 40
2019 Does not provide services to public 67 13 8 2 5 1 4 155

Question 73r. Overall, to what extent do the following factors cause you work-related stress? Issues with my co-worker(s)

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 70 23 4 0 2 0 0 70 30 45
2024 Does not provide services to public 56 28 7 2 3 0 4 58 42 230
2022 Provides services to public 72 16 4 2 4 0 2 45
2022 Does not provide services to public 68 22 5 1 0 0 3 240
2020 Provides services to public 74 14 8 0 2 0 2 50
2020 Does not provide services to public 72 19 4 1 2 0 1 195
2019 Provides services to public 60 20 15 0 3 0 3 40
2019 Does not provide services to public 64 20 11 2 1 0 3 155

Question 73s. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) with authority over me

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 58 25 11 4 2 0 0 58 42 45
2024 Does not provide services to public 58 17 10 5 7 1 2 60 40 225
2022 Provides services to public 72 9 4 4 8 0 2 45
2022 Does not provide services to public 67 14 8 4 4 0 2 235
2020 Provides services to public 67 16 7 4 4 0 2 50
2020 Does not provide services to public 64 15 7 7 7 0 0 200
2019 Provides services to public 67 15 7 5 5 0 0 40
2019 Does not provide services to public 62 13 9 8 5 0 3 155

Question 73t. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) working for me

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 68 14 2 2 0 0 13 78 22 45
2024 Does not provide services to public 58 10 5 0 1 0 25 77 23 225
2022 Provides services to public 72 7 5 4 2 0 11 45
2022 Does not provide services to public 64 11 4 0 1 0 21 235
2020 Provides services to public 63 6 6 0 2 0 24 50
2020 Does not provide services to public 64 10 3 3 1 0 19 195
2019 Provides services to public 64 10 8 0 3 0 16 40
2019 Does not provide services to public 63 12 3 1 0 0 21 155

Question 73u. Overall, to what extent do the following factors cause you work-related stress? Issues with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 63 32 2 0 0 0 3 64 36 45
2024 Does not provide services to public 75 14 2 1 1 1 6 80 20 225
2022 Provides services to public 73 13 7 4 2 0 2 45
2022 Does not provide services to public 74 13 3 1 1 1 8 235
2020 Provides services to public 73 17 2 2 2 0 4 50
2020 Does not provide services to public 79 11 6 1 1 1 3 200
2019 Provides services to public 73 18 5 0 3 0 3 40
2019 Does not provide services to public 76 12 4 2 1 0 6 155

Question 73v. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 30 34 14 14 8 0 0 30 70 45
2024 Does not provide services to public 42 25 12 8 9 1 4 44 56 230
2022 Provides services to public 77 4 5 4 10 0 0 45
2022 Does not provide services to public 67 12 6 3 8 1 3 240
2020 Provides services to public 64 16 6 4 6 0 4 50
2020 Does not provide services to public 68 9 11 5 5 0 2 200
2019 Provides services to public 77 10 5 3 3 0 3 40
2019 Does not provide services to public 67 15 5 4 5 0 5 155

Question 73w. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 43 33 14 2 4 0 4 45 55 45
2024 Does not provide services to public 45 29 17 4 1 0 4 47 53 230
2022 Provides services to public 41 32 14 6 7 0 0 45
2022 Does not provide services to public 44 28 18 5 2 2 2 240
2020 Provides services to public 41 31 22 2 4 0 0 50
2020 Does not provide services to public 46 25 19 7 1 0 3 200
2019 Provides services to public 54 23 20 0 0 0 3 40
2019 Does not provide services to public 57 18 14 7 2 0 2 155

Question 74. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 4 34 37 19 6 0 0 38 25 45
2024 Does not provide services to public 4 29 37 21 9 0 0 32 30 230
2022 Provides services to public 6 33 47 9 5 0 0 39 14 45
2022 Does not provide services to public 8 25 41 18 7 1 0 33 25 240
2020 Provides services to public 10 44 20 12 15 0 0 54 27 50
2020 Does not provide services to public 10 21 37 24 9 0 0 30 33 195
2019 Provides services to public 13 36 40 8 5 0 0 48 12 40
2019 Does not provide services to public 16 34 29 17 3 0 1 50 20 155

Question 75. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 13 25 39 18 4 0 0 22 38 45
2024 Does not provide services to public 16 22 42 15 4 0 0 19 38 225
2022 Provides services to public 9 18 53 16 4 0 0 20 28 45
2022 Does not provide services to public 10 22 39 18 10 0 0 28 32 235
2020 Provides services to public 17 17 38 18 10 0 0 28 34 50
2020 Does not provide services to public 14 26 31 24 5 0 0 29 40 200
2019 Provides services to public 7 18 30 42 3 0 0 44 26 40
2019 Does not provide services to public 12 23 29 20 16 0 0 36 35 155
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Compensation

Pay or other compensation issues

Question 89. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Provides services to public 24 67 45
2024 Does not provide services to public 31 55 230
2022 Provides services to public 31 43 45
2022 Does not provide services to public 38 51 240
2020 Provides services to public 29 45 50
2020 Does not provide services to public 34 48 200

Question 90. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Provides services to public 9 91 10
2024 Does not provide services to public 51 49 70
2022 Provides services to public 26 74 15
2022 Does not provide services to public 36 64 90
2020 Provides services to public 47 53 15
2020 Does not provide services to public 31 69 65

Question 93. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 52 11 9 4 2 0 22 67 33 45
2024 Does not provide services to public 36 20 11 7 7 0 18 44 56 230
2022 Provides services to public 37 14 8 4 9 6 22 45
2022 Does not provide services to public 31 19 14 6 6 4 19 240
2020 Provides services to public 25 27 8 14 10 0 16 50
2020 Does not provide services to public 43 20 12 7 6 3 10 200
2019 Provides services to public 36 18 12 15 13 0 8 40
2019 Does not provide services to public 36 21 14 10 9 1 10 155

Support to resolve pay or other compensation issues

Question 91. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 9 47 0 8 20 16 0 67 33 10
2024 Does not provide services to public 13 32 7 20 20 1 6 49 43 70
2022 Provides services to public 14 14 0 19 54 0 0 28 72 15
2022 Does not provide services to public 9 15 17 20 32 2 5 26 56 90
2020 Provides services to public 6 7 41 26 13 0 7 14 42 15
2020 Does not provide services to public 15 22 13 14 26 1 9 41 44 65

Question 92. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 9 0 8 26 31 8 18 12 76 10
2024 Does not provide services to public 5 21 10 16 38 2 8 29 60 70
2022 Provides services to public 8 24 0 0 69 0 0 31 69 15
2022 Does not provide services to public 7 16 11 17 44 2 3 24 64 85
2020 Provides services to public 13 7 41 13 26 0 0 20 39 15
2020 Does not provide services to public 12 14 7 27 35 0 6 27 66 65
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