2024 Public Service Employee Survey Results by Theme for Canada Border Services Agency by Question 101. Please indicate your occupational group. If you are in an acting position, specify the group of the action position. Occupational group and level - GS

Question 8. I get a sense of satisfaction from my work.

Question 12. Overall, I feel valued at work.

Question 13. I am proud of the work that I do.

Question 17. Overall, I like my job.

Question 54. I would recommend my department or agency as a great place to work.

Question 55. I am satisfied with my department or agency.

Question 56. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 26. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 29. My immediate supervisor keeps me informed about the issues affecting my work.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. Senior managers in my department or agency lead by example in ethical behaviour.

Question 34. I have confidence in the senior management of my department or agency.

Question 35. Senior management in my department or agency makes effective and timely decisions.

Question 36. Essential information flows effectively from senior management to staff.

Question 9. I receive meaningful recognition for work well done.

Question 10. I have clear work objectives.

Question 27. I receive useful feedback from my immediate supervisor on my job performance.

Question 5. I get the training I need to do my job.

Question 28. I feel that my immediate supervisor supports my career goals.

Question 43. My department or agency does a good job of supporting employee career development.

Question 44a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 44b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 44c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 44d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 44e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accommodation issues

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 14. I have opportunities to provide input into decisions that affect my work.

Question 15. I am encouraged to be innovative or to take initiative in my work.

Question 16. I have support at work to provide a high level of service.

Question 46. I feel I would be supported by my department or agency if I proposed a new idea.

Question 7. I have support at work to balance my work and personal life.

Question 18. I can complete my assigned workload during my regular working hours.

Question 30. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).

Question 57_1. Do you intend to leave your current position in the next two years?

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.

Question 11. I know how my work contributes to the achievement of my department's or agency's goals.

Question 38. My department or agency does a good job of communicating its vision, mission and goals.

Question 19a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 19b. I feel that the quality of my work suffers because of... too many approval stages.

Question 19c. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 19d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 19e. I feel that the quality of my work suffers because of... high staff turnover.

Question 19f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 19g. I feel that the quality of my work suffers because of... unreliable technology.

Question 39. I feel that change is managed well in my department or agency.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

Question 47. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 48. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes individuals who have an array of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. This includes but is not limited to differences in ethnicity or race, culture, religion, disability, sexual orientation, gender identity, age, educational background, region, and marital or parental status.
Definition of the term has changed from PSES 2022.

Question 53. Overall, my department or agency treats me with respect.

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Question 25. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Question 49. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism is the active process of identifying and eliminating racism by changing systems, organizational structures, policies and practices and attitudes, so that power is redistributed and shared equitably.
Definition of the term has changed from PSES 2022.

Question 50. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Question 52. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 41. My department or agency does a good job of promoting values and ethics in the workplace.

Question 42. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 1. I have the tools, technology and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 6. I have the information, training and equipment I need to ensure my health and safety at work.

Question 2. During meetings in my work unit, I feel free to use the official language of my choice.

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 32. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 37. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 58. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past 12 months?

Definition of the term has changed from PSES 2022.

Question 63. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 64. My department or agency works hard to create a workplace that prevents harassment.

Question 70. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 71. My department or agency works hard to create a workplace that prevents discrimination.

Question 84. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Definition of the term has changed from PSES 2022.

Question 88. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Question 80. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Question 51. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Question 76. My department or agency does a good job of raising awareness of mental health in the workplace.

Question 77. In general, how is your mental health?

Question 78. My immediate supervisor supports my mental health and well-being.

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Question 81. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional individual behaviours and organizational practices.
Definition of the term has changed from PSES 2022.

Question 73a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73o. Overall, to what extent do the following factors cause you work-related stress? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73p. Overall, to what extent do the following factors cause you work-related stress? Accommodation issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73q. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73r. Overall, to what extent do the following factors cause you work-related stress? Issues with my co-worker(s)

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73s. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) with authority over me

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73t. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) working for me

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73u. Overall, to what extent do the following factors cause you work-related stress? Issues with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73v. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 73w. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 74. Overall, my level of work-related stress is...

Question 75. After my workday, I feel emotionally drained.

Question 89. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Question 93. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Calculation of “positive” and “negative” answers has changed since 2022 PSES