2024 Public Service Employee Survey Results by Theme for Housing, Infrastructure and Communities Canada by Question 103. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2024 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Positive answers" and "Negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Results for questions 44, 73 and 93 are calculated differently than previous years to provide a more accurate and meaningful reflection of employee experiences. The calculation of negative answers now includes "To a very large extent", "To a large extent", "To a moderate extent" and "To a small extent". Because of this adjustment, results for these questions are not directly comparable to previous years.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 8. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 26 9 7 16 0 0 68 24 10
2024 Communications or public affairs 37 25 13 23 3 0 0 61 25 60
2024 Administration and operations 41 34 13 7 5 0 0 75 12 145
2024 Human resources 32 46 8 12 2 0 0 78 14 75
2024 Financial management 40 35 8 13 4 0 0 75 17 45
2024 Information management 21 45 7 22 6 0 0 65 28 15
2024 Information technology 48 33 13 5 0 0 0 82 5 40
2024 Internal audit 73 27 0 0 0 0 0 100 0 10
2024 Evaluation 21 41 20 13 5 0 0 63 18 15
2024 Data sciences 43 34 10 10 0 0 3 79 11 25
2024 Policy 28 41 12 12 6 0 0 69 19 315
2024 Project management 30 38 10 16 5 0 0 68 22 115
2024 Other services to the public 33 49 4 10 4 0 0 81 14 20
2024 None of the above 31 23 22 11 14 0 0 54 24 60
2022 Communications or public affairs 28 43 15 11 3 0 0 71 14 45
2022 Administration and operations 36 44 10 4 6 0 0 80 9 100
2022 Human resources 47 32 6 7 7 0 0 79 15 60
2022 Financial management 26 40 20 13 0 0 0 67 13 50
2022 Information management 54 21 25 0 0 0 0 75 0 10
2022 Information technology 50 47 3 0 0 0 0 97 0 25
2022 Internal audit 14 68 18 0 0 0 0 82 0 10
2022 Evaluation 50 27 11 5 0 0 7 83 5 20
2022 Data sciences 33 38 15 11 4 0 0 71 15 20
2022 Policy 39 43 6 7 4 0 0 83 11 220
2022 Project management 38 37 11 10 4 0 0 75 13 105
2022 Other services to the public 41 47 7 0 5 0 0 89 5 20
2022 None of the above 39 35 12 8 5 2 0 75 13 50
2020 Communications or public affairs 36 37 10 13 3 0 0 74 16 40
2020 Administration and operations 36 39 16 5 3 0 0 76 9 95
2020 Human resources 44 44 10 2 0 0 0 88 2 55
2020 Financial management 37 42 13 5 3 0 0 79 8 40
2020 Information management 41 59 0 0 0 0 0 100 0 10
2020 Information technology 50 33 4 13 0 0 0 83 13 25
2020 Evaluation 55 36 9 0 0 0 0 91 0 10
2020 Policy 32 47 11 7 4 0 0 79 11 105
2020 Project management 45 29 9 17 0 0 0 74 17 65
2020 None of the above 44 35 6 8 6 0 0 79 14 50
2019 Communications or public affairs 41 26 18 9 6 0 0 68 15 35
2019 Administration and operations 40 41 7 8 4 0 0 81 12 85
2019 Human resources 51 35 6 8 0 0 0 86 8 50
2019 Financial management 46 39 3 8 5 0 0 85 13 40
2019 Information management 30 51 9 0 10 0 0 80 10 10
2019 Information technology 56 28 12 4 0 0 0 84 4 25
2019 Policy 42 34 7 11 6 0 0 76 17 85
2019 Project management 24 57 5 8 6 0 0 81 14 60
2019 None of the above 36 39 9 6 9 0 0 76 15 35

Question 12. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 27 16 8 8 0 0 68 16 10
2024 Communications or public affairs 40 25 15 10 10 0 0 65 20 60
2024 Administration and operations 46 29 10 6 9 0 0 75 15 145
2024 Human resources 39 26 22 8 4 0 0 66 12 75
2024 Financial management 40 38 6 9 7 0 0 78 16 45
2024 Information management 40 9 18 23 10 0 0 49 33 15
2024 Information technology 40 50 5 5 0 0 0 90 5 40
2024 Internal audit 69 21 10 0 0 0 0 90 0 10
2024 Evaluation 33 16 37 14 0 0 0 49 14 15
2024 Data sciences 44 37 10 7 3 0 0 81 10 25
2024 Policy 28 39 14 11 7 0 0 67 19 315
2024 Project management 38 35 14 8 4 0 0 74 12 115
2024 Other services to the public 35 40 12 10 4 0 0 75 14 20
2024 None of the above 29 28 18 10 15 0 0 57 24 60
2022 Communications or public affairs 41 28 19 11 0 0 0 69 11 40
2022 Administration and operations 50 35 6 5 5 0 0 85 10 100
2022 Human resources 51 27 7 8 8 0 0 78 15 60
2022 Financial management 27 48 13 9 2 0 0 75 11 50
2022 Information management 75 18 7 0 0 0 0 93 0 10
2022 Information technology 57 39 4 0 0 0 0 96 0 25
2022 Internal audit 23 63 14 0 0 0 0 86 0 10
2022 Evaluation 41 30 12 12 5 0 0 72 17 20
2022 Data sciences 19 54 18 5 4 0 0 73 9 20
2022 Policy 39 37 11 6 6 0 0 77 12 220
2022 Project management 35 28 15 14 8 0 0 63 22 105
2022 Other services to the public 51 28 9 7 5 0 0 79 11 20
2022 None of the above 34 41 5 12 8 0 0 74 20 50
2020 Communications or public affairs 45 31 13 8 3 0 0 76 11 40
2020 Administration and operations 37 40 13 6 3 0 0 77 10 95
2020 Human resources 51 42 3 4 0 0 0 93 4 55
2020 Financial management 37 40 12 3 8 0 0 77 10 40
2020 Information management 80 10 10 0 0 0 0 90 0 10
2020 Information technology 58 29 8 0 4 0 0 87 4 25
2020 Evaluation 55 36 9 0 0 0 0 91 0 10
2020 Policy 39 38 12 7 3 0 0 77 10 105
2020 Project management 43 29 9 12 8 0 0 71 20 65
2020 None of the above 43 35 4 12 6 0 0 78 18 50
2019 Communications or public affairs 44 32 18 3 3 0 0 77 6 35
2019 Administration and operations 37 43 8 7 4 0 1 81 11 85
2019 Human resources 51 36 6 4 2 0 0 87 6 50
2019 Financial management 38 41 3 8 10 0 0 80 18 40
2019 Information management 51 30 20 0 0 0 0 80 0 10
2019 Information technology 64 20 12 4 0 0 0 84 4 25
2019 Policy 46 31 6 9 7 0 0 78 17 85
2019 Project management 32 46 7 11 3 0 0 79 15 60
2019 None of the above 47 24 9 12 9 0 0 71 20 35

Question 13. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 35 16 0 0 0 0 84 0 10
2024 Communications or public affairs 43 27 15 12 3 0 0 70 15 60
2024 Administration and operations 48 34 12 4 3 0 0 82 6 145
2024 Human resources 47 36 11 4 1 0 1 84 5 75
2024 Financial management 49 36 11 2 0 2 0 87 2 45
2024 Information management 60 16 24 0 0 0 0 76 0 15
2024 Information technology 65 20 15 0 0 0 0 85 0 40
2024 Internal audit 72 28 0 0 0 0 0 100 0 10
2024 Evaluation 34 28 33 5 0 0 0 62 5 15
2024 Data sciences 51 36 10 0 0 0 3 89 0 25
2024 Policy 39 34 16 7 4 0 0 72 12 315
2024 Project management 39 40 12 8 1 0 0 79 8 115
2024 Other services to the public 51 38 0 10 0 0 0 90 10 20
2024 None of the above 42 32 13 5 8 0 0 74 13 60
2022 Communications or public affairs 38 41 17 4 0 0 0 78 4 45
2022 Administration and operations 51 35 6 5 3 0 0 87 8 100
2022 Human resources 57 30 5 3 6 0 0 87 8 60
2022 Financial management 47 40 8 5 0 0 0 87 5 50
2022 Information management 61 21 18 0 0 0 0 82 0 10
2022 Information technology 69 31 0 0 0 0 0 100 0 25
2022 Internal audit 43 57 0 0 0 0 0 100 0 10
2022 Evaluation 50 19 19 5 0 0 7 74 5 20
2022 Data sciences 38 48 9 0 4 0 0 87 4 20
2022 Policy 48 33 11 6 3 0 0 80 9 220
2022 Project management 49 33 13 5 0 0 0 82 5 105
2022 Other services to the public 60 30 5 5 0 0 0 90 5 20
2022 None of the above 48 32 11 7 2 0 0 80 9 50
2020 Communications or public affairs 46 35 11 6 3 0 0 81 8 35
2020 Administration and operations 46 41 12 1 0 0 0 87 1 95
2020 Human resources 56 33 9 2 0 0 0 89 2 55
2020 Financial management 52 32 8 5 3 0 0 85 8 40
2020 Information management 60 30 10 0 0 0 0 90 0 10
2020 Information technology 58 33 4 4 0 0 0 92 4 25
2020 Evaluation 55 36 9 0 0 0 0 91 0 10
2020 Policy 46 35 13 2 3 0 0 82 5 105
2020 Project management 58 23 18 0 0 0 0 82 0 65
2020 None of the above 60 22 10 4 4 0 0 82 8 50
2019 Communications or public affairs 47 29 15 3 6 0 0 77 9 35
2019 Administration and operations 49 42 5 4 0 0 1 92 4 85
2019 Human resources 60 29 4 7 0 0 0 89 7 50
2019 Financial management 51 33 10 3 3 0 0 85 5 40
2019 Information management 60 10 10 10 0 9 0 77 11 10
2019 Information technology 72 16 12 0 0 0 0 88 0 25
2019 Policy 47 33 13 1 5 0 0 81 6 85
2019 Project management 43 41 15 0 2 0 0 84 2 60
2019 None of the above 56 30 9 6 0 0 0 85 6 35

Question 17. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 58 10 16 8 8 0 0 68 16 10
2024 Communications or public affairs 40 35 16 7 3 0 0 75 9 60
2024 Administration and operations 40 40 9 7 4 0 0 80 11 145
2024 Human resources 34 40 15 7 2 0 1 76 10 75
2024 Financial management 40 47 7 2 4 0 0 87 6 45
2024 Information management 49 18 23 4 6 0 0 67 10 15
2024 Information technology 35 51 11 2 0 0 0 87 2 40
2024 Internal audit 79 21 0 0 0 0 0 100 0 10
2024 Evaluation 21 29 45 0 5 0 0 50 5 15
2024 Data sciences 51 33 13 0 0 0 3 86 0 25
2024 Policy 31 38 16 10 4 0 0 70 14 315
2024 Project management 33 43 10 11 3 0 0 76 14 115
2024 Other services to the public 33 48 10 0 10 0 0 80 10 20
2024 None of the above 34 33 22 3 6 2 0 69 9 60
2022 Communications or public affairs 38 39 18 6 0 0 0 76 6 45
2022 Administration and operations 48 36 9 2 5 0 0 84 7 100
2022 Human resources 49 31 11 5 4 0 0 80 9 60
2022 Financial management 36 39 13 12 0 0 0 75 12 50
2022 Information management 68 32 0 0 0 0 0 100 0 10
2022 Information technology 68 29 0 3 0 0 0 97 3 25
2022 Internal audit 55 38 7 0 0 0 0 93 0 10
2022 Evaluation 50 21 17 5 0 0 7 77 5 20
2022 Data sciences 50 35 4 6 4 0 0 86 10 20
2022 Policy 40 41 8 7 4 0 0 81 11 220
2022 Project management 38 36 16 8 3 0 0 73 11 105
2022 Other services to the public 59 22 15 0 5 0 0 80 5 20
2022 None of the above 31 33 20 3 7 5 0 68 10 50
2020 Communications or public affairs 35 46 13 3 3 0 0 81 6 35
2020 Administration and operations 39 43 14 2 2 0 0 82 4 95
2020 Human resources 56 33 7 4 0 0 0 89 4 55
2020 Financial management 35 45 10 5 5 0 0 80 10 40
2020 Information technology 54 33 8 4 0 0 0 87 4 25
2020 Evaluation 73 9 18 0 0 0 0 82 0 10
2020 Policy 36 40 12 9 3 0 0 76 12 105
2020 Project management 50 28 11 11 0 0 0 79 11 65
2020 None of the above 46 28 14 8 4 0 0 74 12 50
2019 Communications or public affairs 48 30 15 0 6 0 0 79 6 35
2019 Administration and operations 46 39 7 3 5 0 0 85 8 85
2019 Human resources 61 27 4 8 0 0 0 88 8 50
2019 Financial management 56 29 3 10 3 0 0 85 13 40
2019 Information management 51 30 0 10 0 9 0 89 11 10
2019 Information technology 64 24 12 0 0 0 0 88 0 25
2019 Policy 46 28 12 7 7 0 0 74 14 85
2019 Project management 32 54 2 6 7 0 0 85 13 60
2019 None of the above 38 41 15 3 3 0 0 79 6 35

Question 54. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 32 27 0 0 0 0 73 0 10
2024 Communications or public affairs 52 22 15 6 5 0 0 74 11 60
2024 Administration and operations 42 32 12 6 9 0 0 73 14 145
2024 Human resources 40 30 10 11 9 0 0 70 20 75
2024 Financial management 40 40 10 4 6 0 0 80 10 45
2024 Information management 35 38 17 4 6 0 0 73 10 15
2024 Information technology 53 28 14 5 0 0 0 81 5 40
2024 Internal audit 55 37 8 0 0 0 0 92 0 10
2024 Evaluation 23 28 28 16 5 0 0 51 21 15
2024 Data sciences 62 17 17 0 3 0 0 80 3 25
2024 Policy 33 37 16 7 6 1 0 70 14 315
2024 Project management 26 45 18 7 3 0 0 71 11 115
2024 Other services to the public 30 39 9 10 8 4 0 71 19 20
2024 None of the above 31 29 22 7 11 0 0 60 18 60
2022 Communications or public affairs 40 29 20 11 0 0 0 69 11 45
2022 Administration and operations 55 22 13 8 3 0 0 77 11 100
2022 Human resources 50 31 11 2 2 3 0 84 4 55
2022 Financial management 27 54 12 7 0 0 0 81 7 50
2022 Information management 72 21 7 0 0 0 0 93 0 10
2022 Information technology 61 31 4 3 0 0 0 93 3 25
2022 Internal audit 31 31 13 25 0 0 0 62 25 10
2022 Evaluation 35 23 21 13 7 0 0 58 21 20
2022 Data sciences 38 37 21 0 4 0 0 75 4 20
2022 Policy 34 37 14 8 6 1 0 72 13 220
2022 Project management 29 36 18 9 7 1 1 65 16 105
2022 Other services to the public 53 23 6 13 5 0 0 76 18 20
2022 None of the above 29 39 14 3 12 3 0 70 15 50
2020 Communications or public affairs 43 25 16 13 0 3 0 70 14 35
2020 Administration and operations 40 29 24 4 2 0 0 70 7 95
2020 Human resources 68 21 5 5 0 0 0 89 5 55
2020 Financial management 33 26 18 13 8 3 0 61 21 40
2020 Information technology 71 17 13 0 0 0 0 87 0 25
2020 Evaluation 73 18 9 0 0 0 0 91 0 10
2020 Policy 41 32 13 9 4 0 0 73 13 105
2020 Project management 35 38 4 15 6 2 0 74 22 65
2020 None of the above 37 29 16 14 4 0 0 66 18 50
2019 Communications or public affairs 36 41 9 12 3 0 0 77 15 35
2019 Administration and operations 50 27 13 5 6 0 0 76 11 85
2019 Human resources 67 19 6 4 4 0 0 86 8 50
2019 Financial management 36 46 8 8 3 0 0 82 10 40
2019 Information management 31 40 20 0 0 9 0 78 0 10
2019 Information technology 60 28 8 4 0 0 0 88 4 25
2019 Policy 36 31 9 15 10 0 0 66 25 85
2019 Project management 27 39 16 13 3 2 0 67 17 60
2019 None of the above 26 33 24 6 12 0 0 59 18 35

Question 55. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 8 32 10 8 0 0 50 18 10
2024 Communications or public affairs 51 26 12 5 6 0 0 77 11 60
2024 Administration and operations 43 29 12 9 7 0 0 72 16 145
2024 Human resources 40 31 15 7 7 0 0 71 14 75
2024 Financial management 42 44 6 2 6 0 0 86 8 45
2024 Information management 35 33 10 17 6 0 0 68 22 15
2024 Information technology 51 29 12 5 2 0 0 81 7 40
2024 Internal audit 55 37 8 0 0 0 0 92 0 10
2024 Evaluation 23 34 22 0 21 0 0 57 21 15
2024 Data sciences 51 32 10 3 3 0 0 84 6 25
2024 Policy 31 34 17 11 6 0 0 66 17 315
2024 Project management 22 48 15 11 4 0 0 70 15 115
2024 Other services to the public 30 43 4 14 10 0 0 73 23 20
2024 None of the above 23 36 20 8 13 0 0 59 21 60
2022 Communications or public affairs 35 39 15 9 2 0 0 74 11 45
2022 Administration and operations 55 19 12 8 7 0 0 73 15 100
2022 Human resources 47 37 10 5 2 0 0 83 7 60
2022 Financial management 27 55 10 4 4 0 0 82 8 50
2022 Information management 53 47 0 0 0 0 0 100 0 10
2022 Information technology 59 30 4 7 0 0 0 89 7 25
2022 Internal audit 34 45 14 7 0 0 0 79 7 10
2022 Evaluation 27 36 17 13 7 0 0 63 21 20
2022 Data sciences 38 29 23 6 4 0 0 67 10 20
2022 Policy 35 36 12 11 5 1 0 71 16 220
2022 Project management 29 35 20 9 7 0 0 63 16 105
2022 Other services to the public 49 28 0 8 15 0 0 76 24 20
2022 None of the above 28 37 15 9 9 2 0 67 18 50
2020 Communications or public affairs 40 30 24 6 0 0 0 71 6 35
2020 Administration and operations 42 30 20 5 2 0 0 72 8 95
2020 Human resources 62 27 7 4 0 0 0 89 4 55
2020 Financial management 36 26 20 8 8 3 0 63 16 40
2020 Information technology 67 25 8 0 0 0 0 92 0 25
2020 Evaluation 64 27 9 0 0 0 0 91 0 10
2020 Policy 42 34 10 10 4 0 0 76 14 105
2020 Project management 33 38 12 12 5 0 0 71 17 65
2020 None of the above 36 36 12 10 6 0 0 72 16 50
2019 Communications or public affairs 40 33 12 15 0 0 0 73 15 35
2019 Administration and operations 54 30 7 5 5 0 0 83 10 85
2019 Human resources 71 14 8 6 0 0 0 86 6 50
2019 Financial management 38 46 5 5 5 0 0 85 10 40
2019 Information management 40 31 20 0 0 9 0 78 0 10
2019 Information technology 64 20 12 4 0 0 0 84 4 25
2019 Policy 37 32 8 16 7 0 0 69 23 85
2019 Project management 26 45 13 12 5 0 0 71 16 60
2019 None of the above 27 30 25 6 12 0 0 57 18 35

Question 56. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 6 8 27 7 9 0 53 37 10
2024 Communications or public affairs 43 20 13 11 6 6 0 68 19 60
2024 Administration and operations 41 20 19 6 11 2 0 62 18 145
2024 Human resources 37 17 17 10 9 9 1 60 21 75
2024 Financial management 38 38 12 4 8 0 0 76 12 45
2024 Information management 40 11 16 5 16 11 0 58 24 15
2024 Information technology 58 13 21 3 2 2 0 73 5 40
2024 Internal audit 47 35 18 0 0 0 0 82 0 10
2024 Evaluation 18 17 37 10 13 5 0 37 24 15
2024 Data sciences 48 25 20 3 3 0 0 73 6 25
2024 Policy 27 28 19 12 9 6 0 58 22 315
2024 Project management 26 31 23 13 4 3 0 58 18 115
2024 Other services to the public 20 43 14 0 9 14 0 73 10 20
2024 None of the above 28 18 23 9 11 6 4 52 22 60
2022 Communications or public affairs 28 32 20 13 5 2 0 62 18 45
2022 Administration and operations 48 29 7 10 4 3 0 79 14 100
2022 Human resources 37 27 16 12 4 3 0 66 17 60
2022 Financial management 20 37 18 11 9 3 2 60 21 50
2022 Information management 79 14 7 0 0 0 0 93 0 10
2022 Information technology 35 35 11 11 3 0 5 73 15 25
2022 Internal audit 37 24 25 7 7 0 0 61 14 10
2022 Evaluation 22 23 31 20 0 4 0 47 21 20
2022 Data sciences 32 27 27 11 4 0 0 59 15 20
2022 Policy 27 26 20 13 8 5 1 56 23 220
2022 Project management 27 27 15 16 9 6 0 57 26 105
2022 Other services to the public 38 25 14 8 10 4 0 67 19 20
2022 None of the above 33 9 24 5 15 9 5 49 24 50
2020 Communications or public affairs 35 19 27 8 8 0 3 56 16 35
2020 Administration and operations 31 32 17 12 4 3 1 66 17 95
2020 Human resources 63 11 19 5 0 2 0 75 5 55
2020 Financial management 31 25 21 10 8 5 0 59 19 40
2020 Information management 60 30 10 0 0 0 0 90 0 10
2020 Information technology 54 17 20 4 0 4 0 74 4 25
2020 Evaluation 55 18 0 9 0 9 9 89 11 10
2020 Policy 33 26 20 11 8 3 0 60 20 105
2020 Project management 30 24 19 17 9 0 0 55 26 65
2020 None of the above 34 24 12 12 12 4 2 62 26 50
2019 Communications or public affairs 15 38 18 21 6 3 0 55 27 35
2019 Administration and operations 45 30 7 6 9 1 1 77 16 85
2019 Human resources 63 18 6 4 8 0 0 81 12 50
2019 Financial management 41 31 11 10 5 3 0 73 16 40
2019 Information management 40 21 10 9 10 9 0 67 22 10
2019 Information technology 56 20 12 12 0 0 0 76 12 25
2019 Policy 28 20 20 13 19 1 0 48 32 85
2019 Project management 26 25 26 7 13 3 0 52 21 60
2019 None of the above 27 27 12 15 9 9 0 60 26 35
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Leadership

Immediate supervisor

Question 26. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 65 17 9 9 0 0 0 82 9 10
2024 Communications or public affairs 52 21 9 8 4 0 6 78 13 60
2024 Administration and operations 60 24 10 2 2 0 2 85 4 145
2024 Human resources 52 24 14 1 2 3 3 82 4 75
2024 Financial management 71 14 14 0 2 0 0 85 2 45
2024 Information management 25 65 0 4 6 0 0 90 10 15
2024 Information technology 71 13 14 2 0 0 0 84 2 40
2024 Internal audit 72 18 0 10 0 0 0 90 10 10
2024 Evaluation 37 36 21 6 0 0 0 73 6 15
2024 Data sciences 76 14 3 0 0 0 6 97 0 25
2024 Policy 66 25 6 2 1 0 0 90 3 315
2024 Project management 52 33 7 6 0 0 1 87 6 115
2024 Other services to the public 47 21 15 17 0 0 0 68 17 20
2024 None of the above 49 32 10 3 5 0 1 82 8 60
2022 Communications or public affairs 58 28 9 3 0 0 2 88 3 45
2022 Administration and operations 71 21 4 2 0 0 2 94 2 100
2022 Human resources 58 27 7 4 2 3 0 87 6 60
2022 Financial management 59 28 10 0 0 0 3 90 0 50
2022 Information management 93 7 0 0 0 0 0 100 0 10
2022 Information technology 59 37 4 0 0 0 0 96 0 25
2022 Internal audit 54 18 7 21 0 0 0 72 21 10
2022 Evaluation 42 34 11 4 8 0 0 77 12 20
2022 Data sciences 53 32 6 6 4 0 0 85 10 20
2022 Policy 57 28 9 3 0 2 0 87 3 220
2022 Project management 46 40 6 6 1 1 0 87 7 105
2022 Other services to the public 60 23 7 0 5 0 6 88 5 20
2022 None of the above 56 27 8 0 0 0 10 91 0 50
2020 Communications or public affairs 55 23 16 3 0 0 3 81 3 40
2020 Administration and operations 53 26 16 1 0 3 1 82 1 95
2020 Human resources 69 18 0 5 0 0 8 94 6 55
2020 Financial management 63 22 12 3 0 0 0 85 3 40
2020 Information management 50 30 20 0 0 0 0 80 0 10
2020 Information technology 50 29 17 4 0 0 0 79 4 25
2020 Evaluation 64 18 9 0 0 0 9 90 0 10
2020 Policy 61 29 6 3 1 0 0 90 4 105
2020 Project management 59 21 13 3 2 0 3 82 5 65
2020 None of the above 63 22 8 0 4 0 2 87 4 50
2019 Communications or public affairs 50 23 15 6 3 0 3 76 9 35
2019 Administration and operations 65 19 12 1 0 1 2 87 1 85
2019 Human resources 76 12 4 2 0 2 4 93 2 50
2019 Financial management 64 21 13 0 3 0 0 85 3 40
2019 Information management 71 20 0 0 0 9 0 100 0 10
2019 Information technology 76 12 4 4 0 4 0 91 4 25
2019 Policy 67 18 11 4 1 0 0 85 5 85
2019 Project management 52 34 14 0 0 0 0 86 0 60
2019 None of the above 62 12 14 6 3 0 3 76 9 35

Question 29. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 64 19 9 8 0 0 0 83 8 10
2024 Communications or public affairs 61 20 9 5 5 0 0 81 10 60
2024 Administration and operations 60 25 6 3 6 1 0 85 9 145
2024 Human resources 53 25 9 8 4 0 0 78 13 75
2024 Financial management 58 26 9 2 6 0 0 84 7 45
2024 Information management 53 26 5 16 0 0 0 79 16 15
2024 Information technology 69 23 3 5 0 0 0 92 5 35
2024 Internal audit 53 37 0 10 0 0 0 90 10 10
2024 Evaluation 27 51 21 0 0 0 0 79 0 15
2024 Data sciences 77 17 3 3 0 0 0 94 3 25
2024 Policy 56 27 8 6 3 0 0 83 9 315
2024 Project management 50 34 12 3 1 0 0 84 4 115
2024 Other services to the public 55 30 0 15 0 0 0 85 15 20
2024 None of the above 40 27 14 9 10 0 0 68 19 60
2022 Communications or public affairs 57 30 7 6 0 0 0 86 6 45
2022 Administration and operations 54 35 5 2 2 1 1 91 4 100
2022 Human resources 55 25 3 10 8 0 0 79 18 60
2022 Financial management 49 44 3 2 2 0 0 93 4 50
2022 Information management 81 19 0 0 0 0 0 100 0 10
2022 Information technology 75 25 0 0 0 0 0 100 0 25
2022 Internal audit 55 31 7 7 0 0 0 86 7 10
2022 Evaluation 67 13 13 7 0 0 0 80 7 20
2022 Data sciences 67 29 0 0 4 0 0 96 4 20
2022 Policy 51 34 9 5 1 0 0 85 6 220
2022 Project management 54 31 5 5 4 1 0 86 9 105
2022 Other services to the public 56 28 0 11 5 0 0 85 15 20
2022 None of the above 50 28 7 9 3 1 2 81 12 50
2020 Communications or public affairs 53 21 16 5 3 0 3 76 8 40
2020 Administration and operations 45 42 9 3 1 0 0 87 4 95
2020 Human resources 68 27 2 4 0 0 0 95 4 55
2020 Financial management 52 37 3 8 0 0 0 90 8 40
2020 Information technology 71 21 0 8 0 0 0 92 8 25
2020 Evaluation 73 27 0 0 0 0 0 100 0 10
2020 Policy 56 33 5 5 2 0 0 89 7 105
2020 Project management 49 28 12 3 5 3 0 79 8 65
2020 None of the above 53 30 8 6 4 0 0 82 10 50
2019 Communications or public affairs 44 26 21 9 0 0 0 71 9 35
2019 Administration and operations 57 20 12 2 6 1 2 79 8 85
2019 Human resources 67 23 2 6 0 2 0 92 6 50
2019 Financial management 59 28 8 3 3 0 0 87 5 40
2019 Information management 82 0 9 0 0 9 0 90 0 10
2019 Information technology 68 16 8 4 0 4 0 87 5 25
2019 Policy 54 24 8 8 5 0 0 79 13 85
2019 Project management 42 37 11 7 3 0 0 79 10 60
2019 None of the above 58 21 3 12 6 0 0 79 18 35

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 74 9 0 9 8 0 0 83 17 10
2024 Communications or public affairs 56 25 5 8 6 0 0 81 14 60
2024 Administration and operations 62 22 5 2 8 0 0 84 11 145
2024 Human resources 55 32 6 4 2 0 1 88 6 75
2024 Financial management 60 26 10 0 4 0 0 86 4 45
2024 Information management 49 23 0 22 6 0 0 72 28 15
2024 Information technology 80 15 2 3 0 0 0 95 3 40
2024 Internal audit 60 21 18 0 0 0 0 82 0 10
2024 Evaluation 52 31 17 0 0 0 0 83 0 15
2024 Data sciences 59 29 10 0 3 0 0 88 3 25
2024 Policy 52 30 9 6 4 0 0 81 10 315
2024 Project management 57 29 4 7 3 0 0 87 10 115
2024 Other services to the public 78 8 4 0 10 0 0 86 10 20
2024 None of the above 38 28 15 11 8 0 0 66 19 60
2022 Communications or public affairs 62 27 9 2 0 0 0 89 2 45
2022 Administration and operations 65 21 7 3 4 0 0 86 7 100
2022 Human resources 63 23 5 3 6 0 0 86 9 60
2022 Financial management 53 32 11 2 2 0 0 85 4 50
2022 Information management 93 7 0 0 0 0 0 100 0 10
2022 Information technology 68 21 11 0 0 0 0 89 0 25
2022 Internal audit 64 16 14 6 0 0 0 80 6 10
2022 Evaluation 81 0 0 19 0 0 0 81 19 20
2022 Data sciences 57 23 0 11 9 0 0 80 20 20
2022 Policy 52 32 6 7 2 1 0 85 9 220
2022 Project management 67 21 6 3 3 0 0 88 6 105
2022 Other services to the public 71 24 0 0 5 0 0 95 5 20
2022 None of the above 56 23 8 3 9 0 0 80 12 50
2020 Communications or public affairs 61 23 8 5 3 0 0 84 8 40
2020 Administration and operations 59 28 8 2 2 0 0 87 4 95
2020 Human resources 73 21 2 4 0 0 0 95 4 55
2020 Financial management 57 33 3 5 3 0 0 90 8 40
2020 Information management 80 20 0 0 0 0 0 100 0 10
2020 Information technology 67 20 13 0 0 0 0 87 0 25
2020 Evaluation 64 36 0 0 0 0 0 100 0 10
2020 Policy 51 31 10 6 2 0 0 82 8 105
2020 Project management 58 21 6 9 5 0 2 80 14 65
2020 None of the above 62 22 6 4 4 0 2 86 8 50
2019 Communications or public affairs 47 29 12 3 9 0 0 77 12 35
2019 Administration and operations 61 23 8 3 1 1 1 87 5 85
2019 Human resources 76 20 0 2 2 0 0 96 4 50
2019 Financial management 51 28 10 8 3 0 0 79 10 40
2019 Information management 71 10 9 0 0 9 0 90 0 10
2019 Information technology 76 12 12 0 0 0 0 88 0 25
2019 Policy 53 26 10 7 5 0 0 78 12 85
2019 Project management 52 29 16 2 2 0 0 81 3 60
2019 None of the above 50 32 3 6 9 0 0 82 15 35

Senior management

Question 33. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 37 35 0 0 0 0 65 0 10
2024 Communications or public affairs 37 33 11 13 1 1 3 73 15 60
2024 Administration and operations 40 29 12 11 5 2 1 71 17 145
2024 Human resources 30 36 8 13 5 8 0 71 20 75
2024 Financial management 38 37 5 6 8 7 0 80 15 45
2024 Information management 51 16 6 10 11 7 0 72 22 15
2024 Information technology 40 34 8 8 5 6 0 78 13 40
2024 Internal audit 35 57 0 8 0 0 0 92 8 10
2024 Evaluation 18 28 16 11 9 19 0 56 24 15
2024 Data sciences 37 31 13 11 3 4 0 72 15 25
2024 Policy 35 28 13 8 9 6 0 68 18 315
2024 Project management 31 30 16 8 6 8 0 67 16 115
2024 Other services to the public 26 28 19 20 8 0 0 53 28 20
2024 None of the above 27 27 16 5 15 10 0 60 22 60
2022 Communications or public affairs 38 42 7 4 2 7 0 86 6 45
2022 Administration and operations 44 34 11 5 3 3 0 80 8 100
2022 Human resources 28 46 14 11 0 1 0 75 11 60
2022 Financial management 33 33 21 4 2 7 0 71 6 50
2022 Information management 63 16 0 7 0 14 0 92 8 10
2022 Information technology 56 25 4 11 0 5 0 85 11 25
2022 Internal audit 37 47 9 7 0 0 0 84 7 10
2022 Evaluation 31 27 13 9 7 12 0 66 19 20
2022 Data sciences 48 23 20 0 9 0 0 71 9 20
2022 Policy 42 32 11 6 2 7 0 79 9 220
2022 Project management 30 29 11 11 8 9 2 66 21 105
2022 Other services to the public 56 15 9 4 10 5 0 75 15 20
2022 None of the above 42 26 14 5 7 4 2 72 13 50
2020 Communications or public affairs 31 37 26 3 3 0 0 69 5 40
2020 Administration and operations 46 35 12 3 1 2 1 83 5 95
2020 Human resources 48 28 11 5 4 2 2 80 9 55
2020 Financial management 27 37 18 10 3 5 0 68 13 40
2020 Information management 69 20 0 0 0 10 0 100 0 10
2020 Information technology 45 12 25 0 0 17 0 69 0 25
2020 Evaluation 45 27 0 0 0 27 0 100 0 10
2020 Policy 41 37 6 4 2 10 0 87 6 105
2020 Project management 30 37 17 6 3 8 0 72 10 65
2020 None of the above 38 30 16 10 0 6 0 72 11 50
2019 Communications or public affairs 36 35 9 18 3 0 0 71 21 35
2019 Administration and operations 46 38 8 1 2 4 0 88 4 85
2019 Human resources 43 45 2 6 2 2 0 90 8 50
2019 Financial management 31 46 5 10 5 3 0 79 16 40
2019 Information management 40 20 0 10 0 30 0 85 15 10
2019 Information technology 42 33 21 0 0 0 5 78 0 25
2019 Policy 53 31 3 5 2 6 0 89 7 85
2019 Project management 31 36 19 8 3 3 0 68 12 60
2019 None of the above 35 35 21 6 3 0 0 70 9 35

Question 34. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 25 24 17 16 18 0 0 49 34 10
2024 Communications or public affairs 41 24 11 17 5 0 1 66 23 60
2024 Administration and operations 33 32 12 12 10 1 0 65 23 145
2024 Human resources 31 33 11 15 7 3 0 66 22 75
2024 Financial management 36 46 5 6 8 0 0 82 14 45
2024 Information management 46 22 6 16 11 0 0 67 27 15
2024 Information technology 22 33 21 14 8 2 0 56 23 40
2024 Internal audit 47 45 0 8 0 0 0 92 8 10
2024 Evaluation 12 16 34 10 14 14 0 33 28 15
2024 Data sciences 39 27 13 8 13 0 0 65 22 25
2024 Policy 24 32 15 13 13 3 0 59 26 315
2024 Project management 23 34 22 10 10 1 0 57 20 115
2024 Other services to the public 12 36 27 6 19 0 0 48 25 20
2024 None of the above 20 29 18 7 23 2 0 50 31 60
2022 Communications or public affairs 31 44 7 16 2 0 0 75 18 45
2022 Administration and operations 42 30 13 5 8 2 0 73 14 100
2022 Human resources 27 44 13 12 3 1 0 71 16 60
2022 Financial management 29 39 19 8 5 0 0 68 13 50
2022 Information management 24 51 19 7 0 0 0 74 7 10
2022 Information technology 45 24 11 11 4 5 0 73 16 25
2022 Internal audit 36 42 7 14 0 0 0 79 14 10
2022 Evaluation 22 32 25 14 7 0 0 54 21 20
2022 Data sciences 34 32 10 11 14 0 0 66 24 20
2022 Policy 33 36 14 8 7 3 0 71 15 220
2022 Project management 25 25 19 12 18 2 0 50 30 105
2022 Other services to the public 47 25 4 9 15 0 0 72 24 20
2022 None of the above 33 29 15 7 13 0 3 64 20 50
2020 Communications or public affairs 26 45 13 16 0 0 0 71 16 40
2020 Administration and operations 41 34 17 4 3 1 0 75 8 95
2020 Human resources 50 34 11 4 2 0 0 84 5 55
2020 Financial management 30 42 13 10 5 0 0 72 15 40
2020 Information management 40 50 10 0 0 0 0 90 0 10
2020 Information technology 50 29 17 4 0 0 0 79 4 25
2020 Evaluation 45 36 0 0 0 18 0 100 0 10
2020 Policy 40 36 10 9 2 4 0 79 11 105
2020 Project management 21 35 23 14 3 5 0 58 18 65
2020 None of the above 33 27 18 14 6 2 0 61 20 50
2019 Communications or public affairs 30 44 6 15 3 3 0 76 18 35
2019 Administration and operations 46 33 12 5 4 1 0 80 8 85
2019 Human resources 47 43 6 0 4 0 0 90 4 50
2019 Financial management 42 32 11 13 3 0 0 73 16 40
2019 Information management 21 39 10 10 0 20 0 74 13 10
2019 Information technology 48 39 12 0 0 0 0 88 0 25
2019 Policy 43 34 9 10 2 2 0 79 12 85
2019 Project management 23 44 14 13 5 0 0 67 18 60
2019 None of the above 35 29 15 12 9 0 0 64 21 35

Question 35. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 18 14 40 9 18 0 0 32 27 10
2024 Communications or public affairs 29 30 12 18 10 0 1 60 28 60
2024 Administration and operations 24 27 15 19 12 4 0 53 32 145
2024 Human resources 22 39 15 10 8 6 0 65 19 75
2024 Financial management 29 44 5 10 10 3 0 75 20 45
2024 Information management 32 22 25 11 11 0 0 53 22 15
2024 Information technology 24 25 16 20 12 2 0 50 33 40
2024 Internal audit 35 37 9 8 0 10 0 81 9 10
2024 Evaluation 6 17 44 13 14 7 0 24 29 15
2024 Data sciences 39 21 10 8 19 3 0 62 28 25
2024 Policy 15 28 20 20 14 3 0 44 35 315
2024 Project management 17 24 21 22 15 1 0 42 38 115
2024 Other services to the public 16 11 26 21 27 0 0 27 47 20
2024 None of the above 8 21 20 19 26 5 0 31 47 60
2022 Communications or public affairs 22 46 13 8 6 5 0 72 15 45
2022 Administration and operations 28 28 17 14 10 3 0 57 25 100
2022 Human resources 14 48 20 15 2 1 0 63 17 60
2022 Financial management 21 30 20 12 7 9 0 56 21 50
2022 Information management 31 23 40 7 0 0 0 53 7 10
2022 Information technology 40 16 22 8 3 10 0 63 13 25
2022 Internal audit 0 54 21 25 0 0 0 54 25 10
2022 Evaluation 17 28 21 22 7 5 0 47 31 20
2022 Data sciences 23 18 18 15 14 12 0 46 33 20
2022 Policy 20 33 15 16 8 6 1 58 27 220
2022 Project management 17 20 17 22 21 3 0 38 44 105
2022 Other services to the public 27 34 20 4 15 0 0 61 19 20
2022 None of the above 24 21 11 24 13 4 3 48 40 50
2020 Communications or public affairs 28 30 15 22 5 0 0 58 27 40
2020 Administration and operations 28 37 20 7 4 3 1 67 11 95
2020 Human resources 47 28 14 11 0 0 0 75 11 55
2020 Financial management 23 35 21 10 8 3 0 60 19 40
2020 Information management 39 31 0 10 0 20 0 87 13 10
2020 Information technology 25 49 22 0 0 4 0 77 0 25
2020 Evaluation 27 55 0 0 0 18 0 100 0 10
2020 Policy 25 41 13 10 7 4 0 69 18 105
2020 Project management 15 29 33 15 3 5 0 46 19 65
2020 None of the above 28 27 17 19 6 4 0 57 26 50
2019 Communications or public affairs 32 30 23 9 3 3 0 64 12 35
2019 Administration and operations 32 42 12 8 4 2 0 76 12 85
2019 Human resources 47 41 8 0 4 0 0 88 4 50
2019 Financial management 33 28 13 16 5 5 0 64 22 40
2019 Information management 10 40 20 10 0 20 0 63 13 10
2019 Information technology 32 32 24 4 0 8 0 69 4 25
2019 Policy 36 34 8 14 4 5 0 73 18 85
2019 Project management 13 34 24 22 7 0 0 47 29 60
2019 None of the above 24 33 24 12 6 0 0 57 19 35

Question 36. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 24 15 10 24 0 0 50 34 10
2024 Communications or public affairs 27 33 15 13 11 0 1 60 25 60
2024 Administration and operations 22 33 14 17 13 2 0 56 30 145
2024 Human resources 17 43 13 16 7 4 0 62 24 75
2024 Financial management 27 47 8 4 12 3 0 75 16 45
2024 Information management 31 31 12 15 11 0 0 62 25 15
2024 Information technology 23 30 15 25 8 0 0 52 33 40
2024 Internal audit 35 27 9 28 0 0 0 63 28 10
2024 Evaluation 11 16 34 26 6 7 0 29 34 15
2024 Data sciences 31 28 9 14 7 11 0 66 23 25
2024 Policy 14 27 15 25 16 3 0 42 42 315
2024 Project management 17 34 15 19 14 1 0 51 33 115
2024 Other services to the public 5 21 22 29 23 0 0 26 52 20
2024 None of the above 7 22 29 16 22 5 0 30 40 60
2022 Communications or public affairs 24 41 15 8 12 0 0 65 20 45
2022 Administration and operations 33 26 18 13 9 1 1 60 22 100
2022 Human resources 20 42 12 19 6 2 0 62 25 60
2022 Financial management 26 29 18 18 10 0 0 55 27 50
2022 Information management 26 29 14 14 10 7 0 60 26 10
2022 Information technology 31 53 12 0 0 5 0 88 0 25
2022 Internal audit 9 47 22 21 0 0 0 56 21 10
2022 Evaluation 18 39 4 27 7 5 0 59 36 20
2022 Data sciences 29 9 33 14 15 0 0 39 29 20
2022 Policy 18 37 16 20 9 1 0 55 29 220
2022 Project management 17 23 19 20 20 0 0 41 40 105
2022 Other services to the public 24 38 9 9 20 0 0 63 29 20
2022 None of the above 27 19 15 21 16 0 2 47 37 50
2020 Communications or public affairs 36 30 8 21 5 0 0 66 26 40
2020 Administration and operations 26 46 6 16 3 2 0 74 20 95
2020 Human resources 45 39 9 5 0 2 0 85 5 55
2020 Financial management 17 52 13 8 10 0 0 69 18 40
2020 Information management 40 40 10 0 0 10 0 89 0 10
2020 Information technology 41 47 8 4 0 0 0 87 4 25
2020 Evaluation 36 64 0 0 0 0 0 100 0 10
2020 Policy 22 41 16 11 8 2 0 65 19 105
2020 Project management 15 41 21 17 6 0 0 56 23 65
2020 None of the above 27 30 16 22 2 4 0 58 25 50
2019 Communications or public affairs 30 44 15 6 3 3 0 76 9 35
2019 Administration and operations 26 47 8 12 5 2 0 75 17 85
2019 Human resources 49 33 10 2 4 2 0 84 6 50
2019 Financial management 20 49 10 8 11 3 0 71 19 40
2019 Information management 30 40 0 10 10 9 0 77 23 10
2019 Information technology 48 39 8 4 0 0 0 88 4 25
2019 Policy 26 43 9 14 6 2 0 70 20 85
2019 Project management 10 34 28 16 11 2 0 44 28 60
2019 None of the above 32 21 18 23 3 3 0 55 27 35
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Workforce

Performance management

Question 9. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 25 51 8 17 0 0 0 76 17 10
2024 Communications or public affairs 40 31 9 7 13 0 0 71 20 60
2024 Administration and operations 40 35 10 9 6 0 0 75 16 145
2024 Human resources 39 25 20 10 6 0 0 64 16 75
2024 Financial management 44 40 4 4 7 0 0 84 12 45
2024 Information management 35 16 13 15 21 0 0 52 35 15
2024 Information technology 37 53 2 5 3 0 0 91 7 40
2024 Internal audit 63 18 0 19 0 0 0 81 19 10
2024 Evaluation 34 45 16 5 0 0 0 79 5 15
2024 Data sciences 48 42 6 3 0 0 0 90 3 25
2024 Policy 29 38 16 9 8 0 0 67 17 315
2024 Project management 26 45 18 9 3 0 0 71 11 115
2024 Other services to the public 9 51 22 14 0 4 0 62 15 20
2024 None of the above 22 35 20 6 16 0 0 58 22 60
2022 Communications or public affairs 35 37 19 6 3 0 0 72 9 45
2022 Administration and operations 42 36 10 8 3 0 0 79 11 100
2022 Human resources 47 32 8 7 5 0 0 80 12 60
2022 Financial management 33 34 13 16 4 0 0 66 20 50
2022 Information management 73 20 7 0 0 0 0 93 0 10
2022 Information technology 48 49 0 4 0 0 0 96 4 25
2022 Internal audit 23 52 7 18 0 0 0 75 18 10
2022 Evaluation 45 32 11 0 5 0 7 83 5 20
2022 Data sciences 32 38 9 16 4 0 0 70 20 20
2022 Policy 38 40 12 4 6 0 0 79 10 220
2022 Project management 38 32 15 10 5 0 0 69 16 105
2022 Other services to the public 60 31 0 4 5 0 0 91 9 20
2022 None of the above 37 37 14 9 2 1 0 75 11 50
2020 Communications or public affairs 45 30 15 11 0 0 0 75 11 40
2020 Administration and operations 38 36 14 12 1 0 0 74 13 95
2020 Human resources 51 40 2 7 0 0 0 91 7 55
2020 Financial management 32 50 5 8 5 0 0 82 13 40
2020 Information management 80 10 10 0 0 0 0 90 0 10
2020 Information technology 71 12 13 4 0 0 0 83 4 25
2020 Evaluation 36 55 9 0 0 0 0 91 0 10
2020 Policy 45 34 11 7 4 0 0 79 10 105
2020 Project management 43 27 13 12 5 0 0 70 17 65
2020 None of the above 39 35 18 4 4 0 0 74 8 50
2019 Communications or public affairs 41 47 12 0 0 0 0 88 0 35
2019 Administration and operations 37 38 12 11 1 0 1 76 12 85
2019 Human resources 64 26 8 0 2 0 0 90 2 50
2019 Financial management 30 36 5 18 10 0 0 67 28 40
2019 Information management 52 39 0 0 0 0 9 100 0 10
2019 Information technology 60 20 20 0 0 0 0 80 0 25
2019 Policy 43 35 5 8 6 2 0 80 15 85
2019 Project management 38 43 10 6 3 0 0 80 10 60
2019 None of the above 51 20 6 12 12 0 0 71 23 35

Question 10. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 26 16 16 9 0 0 59 25 10
2024 Communications or public affairs 42 32 10 13 4 0 0 74 17 60
2024 Administration and operations 32 44 10 8 6 0 0 76 14 145
2024 Human resources 30 44 16 5 5 0 0 74 10 75
2024 Financial management 31 56 2 5 4 2 0 89 9 45
2024 Information management 37 58 5 0 0 0 0 95 0 15
2024 Information technology 42 43 5 10 0 0 0 85 10 40
2024 Internal audit 63 27 10 0 0 0 0 90 0 10
2024 Evaluation 26 43 13 18 0 0 0 69 18 15
2024 Data sciences 37 40 14 7 3 0 0 77 10 25
2024 Policy 25 44 10 15 6 0 0 69 21 315
2024 Project management 35 45 7 12 1 0 0 80 13 115
2024 Other services to the public 18 63 10 5 4 0 0 81 9 20
2024 None of the above 24 41 12 14 9 0 0 65 23 60
2022 Communications or public affairs 42 45 4 9 0 0 0 87 9 45
2022 Administration and operations 40 41 7 11 1 0 0 81 12 100
2022 Human resources 29 53 7 10 0 0 0 82 10 60
2022 Financial management 33 42 10 11 4 0 0 75 15 50
2022 Information management 68 7 0 25 0 0 0 75 25 10
2022 Information technology 47 44 5 4 0 0 0 92 4 25
2022 Internal audit 17 62 15 6 0 0 0 79 6 10
2022 Evaluation 27 41 23 4 5 0 0 68 9 20
2022 Data sciences 19 51 16 10 4 0 0 70 14 20
2022 Policy 23 50 8 15 4 0 0 73 19 220
2022 Project management 29 47 10 10 3 1 0 77 14 105
2022 Other services to the public 41 39 4 11 5 0 0 80 15 20
2022 None of the above 31 41 7 16 5 0 0 72 21 50
2020 Communications or public affairs 39 45 8 8 0 0 0 84 8 40
2020 Administration and operations 30 48 14 6 2 0 0 77 9 95
2020 Human resources 61 35 0 4 0 0 0 96 4 55
2020 Financial management 32 28 18 15 8 0 0 60 23 40
2020 Information management 40 50 10 0 0 0 0 90 0 10
2020 Information technology 50 46 0 4 0 0 0 96 4 25
2020 Evaluation 64 36 0 0 0 0 0 100 0 10
2020 Policy 25 50 8 13 4 0 0 75 17 105
2020 Project management 35 36 9 15 5 0 0 71 20 65
2020 None of the above 24 56 8 6 6 0 0 80 12 50
2019 Communications or public affairs 27 50 12 12 0 0 0 77 12 35
2019 Administration and operations 39 38 9 9 4 0 0 78 13 85
2019 Human resources 47 37 6 8 2 0 0 83 10 50
2019 Financial management 36 35 8 18 3 0 0 71 21 40
2019 Information management 52 20 9 10 0 0 9 78 11 10
2019 Information technology 56 32 4 4 4 0 0 88 8 25
2019 Policy 21 45 11 18 6 0 0 66 24 85
2019 Project management 22 51 17 7 3 0 0 73 10 60
2019 None of the above 32 36 14 12 6 0 0 68 18 35

Question 27. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 82 9 9 0 0 0 0 91 0 10
2024 Communications or public affairs 58 19 6 8 10 0 0 77 17 60
2024 Administration and operations 55 26 7 6 5 0 0 81 12 145
2024 Human resources 52 30 8 5 4 0 1 83 9 75
2024 Financial management 52 25 14 8 2 0 0 77 9 45
2024 Information management 44 24 11 10 6 0 6 72 16 15
2024 Information technology 65 25 5 5 0 0 0 89 5 40
2024 Internal audit 53 29 18 0 0 0 0 82 0 10
2024 Evaluation 32 48 13 7 0 0 0 80 7 15
2024 Data sciences 69 22 0 6 3 0 0 91 9 25
2024 Policy 50 30 8 8 4 0 0 80 12 315
2024 Project management 47 36 7 6 4 0 0 83 10 115
2024 Other services to the public 39 37 10 8 6 0 0 76 14 20
2024 None of the above 34 31 13 11 10 0 2 66 21 60
2022 Communications or public affairs 52 36 5 7 0 0 0 88 7 45
2022 Administration and operations 54 34 6 3 3 1 0 88 6 100
2022 Human resources 46 35 3 12 4 0 0 81 15 60
2022 Financial management 40 41 13 4 2 0 0 81 6 50
2022 Information management 81 19 0 0 0 0 0 100 0 10
2022 Information technology 69 31 0 0 0 0 0 100 0 25
2022 Internal audit 53 33 7 7 0 0 0 86 7 10
2022 Evaluation 64 17 0 19 0 0 0 81 19 20
2022 Data sciences 52 29 5 6 9 0 0 80 14 20
2022 Policy 38 41 10 9 2 1 0 79 11 220
2022 Project management 47 29 11 10 3 0 0 76 13 105
2022 Other services to the public 71 18 0 7 5 0 0 89 11 20
2022 None of the above 39 32 13 14 1 0 0 71 16 50
2020 Communications or public affairs 61 23 8 8 0 0 0 84 8 40
2020 Administration and operations 44 33 16 5 1 0 1 78 6 95
2020 Human resources 65 30 4 2 0 0 0 95 2 55
2020 Financial management 42 40 13 5 0 0 0 82 5 40
2020 Information management 80 10 10 0 0 0 0 90 0 10
2020 Information technology 58 25 13 0 4 0 0 83 4 25
2020 Evaluation 55 36 9 0 0 0 0 91 0 10
2020 Policy 44 37 10 4 5 0 0 81 8 105
2020 Project management 48 32 9 8 3 0 0 80 11 65
2020 None of the above 51 31 10 2 6 0 0 82 8 50
2019 Communications or public affairs 44 21 12 15 9 0 0 65 23 35
2019 Administration and operations 56 27 7 4 3 1 2 86 7 85
2019 Human resources 66 20 6 4 2 2 0 88 6 50
2019 Financial management 54 23 10 10 3 0 0 77 13 40
2019 Information management 52 39 0 0 0 9 0 100 0 10
2019 Information technology 60 20 8 4 0 8 0 87 5 25
2019 Policy 47 31 2 9 5 3 1 83 15 85
2019 Project management 40 36 16 8 0 0 0 76 8 60
2019 None of the above 42 36 6 8 9 0 0 77 17 35

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 20 17 32 0 0 8 46 35 10
2024 Communications or public affairs 39 35 10 11 5 0 0 74 16 60
2024 Administration and operations 36 33 11 12 7 0 1 70 19 145
2024 Human resources 37 38 10 10 4 0 1 76 14 75
2024 Financial management 30 54 2 12 2 0 0 84 14 45
2024 Information management 41 37 0 12 10 0 0 78 22 15
2024 Information technology 22 43 29 3 3 0 0 65 6 40
2024 Internal audit 43 57 0 0 0 0 0 100 0 10
2024 Evaluation 29 18 25 11 17 0 0 47 28 15
2024 Data sciences 14 62 14 4 3 0 3 78 7 25
2024 Policy 21 44 16 16 3 0 0 65 19 315
2024 Project management 29 43 12 12 4 0 0 72 16 115
2024 Other services to the public 16 35 35 6 9 0 0 50 14 20
2024 None of the above 18 43 18 8 13 0 0 61 21 60
2022 Communications or public affairs 40 37 13 4 5 0 0 77 10 45
2022 Administration and operations 34 43 12 7 4 0 0 77 11 100
2022 Human resources 35 44 12 9 0 0 0 79 9 60
2022 Financial management 33 31 28 4 4 0 0 64 8 50
2022 Information management 28 30 23 19 0 0 0 58 19 10
2022 Information technology 47 36 9 4 0 0 5 87 4 25
2022 Internal audit 15 63 14 9 0 0 0 77 9 10
2022 Evaluation 44 28 9 19 0 0 0 72 19 20
2022 Data sciences 15 49 19 12 5 0 0 63 18 20
2022 Policy 27 46 13 9 4 0 1 74 13 220
2022 Project management 28 45 14 9 3 0 1 73 13 105
2022 Other services to the public 37 37 4 16 5 0 0 75 21 20
2022 None of the above 36 36 13 10 6 0 0 72 16 50
2020 Communications or public affairs 40 37 18 5 0 0 0 77 5 40
2020 Administration and operations 35 38 15 7 2 1 1 75 10 95
2020 Human resources 54 34 5 4 0 0 3 91 4 55
2020 Financial management 37 27 13 10 8 3 3 68 19 40
2020 Information management 50 50 0 0 0 0 0 100 0 10
2020 Information technology 42 33 13 13 0 0 0 75 13 25
2020 Evaluation 45 36 18 0 0 0 0 82 0 10
2020 Policy 27 44 16 9 4 0 0 71 13 105
2020 Project management 33 37 15 13 0 0 1 71 14 65
2020 None of the above 34 34 16 14 0 0 2 69 14 50
2019 Communications or public affairs 31 36 24 9 0 0 0 67 9 35
2019 Administration and operations 37 33 17 12 1 0 0 70 13 85
2019 Human resources 47 32 15 6 0 0 0 79 6 50
2019 Financial management 30 34 5 15 13 0 3 66 29 40
2019 Information management 10 60 20 10 0 0 0 70 10 10
2019 Information technology 60 24 12 4 0 0 0 84 4 25
2019 Policy 27 42 7 19 2 1 1 71 22 85
2019 Project management 22 50 8 15 5 0 0 72 20 60
2019 None of the above 29 36 15 15 3 0 3 67 18 35

Question 28. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 74 8 9 9 0 0 0 82 9 10
2024 Communications or public affairs 66 14 8 7 3 3 0 82 10 60
2024 Administration and operations 61 19 7 4 7 1 1 82 11 145
2024 Human resources 54 24 10 6 2 0 4 82 8 75
2024 Financial management 64 18 11 4 4 0 0 82 8 45
2024 Information management 54 12 13 15 6 0 0 66 21 15
2024 Information technology 68 27 3 2 0 0 0 95 2 40
2024 Internal audit 70 12 8 10 0 0 0 82 10 10
2024 Evaluation 38 49 0 6 0 7 0 94 6 15
2024 Data sciences 81 10 6 0 3 0 0 91 3 25
2024 Policy 60 23 8 5 3 1 0 84 8 315
2024 Project management 56 27 8 6 1 1 1 84 7 115
2024 Other services to the public 55 31 4 0 10 0 0 86 10 20
2024 None of the above 42 23 23 4 8 0 0 65 13 60
2022 Communications or public affairs 57 31 7 5 0 0 0 88 5 45
2022 Administration and operations 60 28 6 4 3 0 0 88 6 100
2022 Human resources 57 31 7 0 4 0 2 90 4 60
2022 Financial management 57 29 4 5 2 2 2 89 7 50
2022 Information management 86 14 0 0 0 0 0 100 0 10
2022 Information technology 79 12 4 0 0 0 5 96 0 25
2022 Internal audit 78 16 7 0 0 0 0 93 0 10
2022 Evaluation 62 18 20 0 0 0 0 80 0 20
2022 Data sciences 52 30 10 0 4 5 0 85 4 20
2022 Policy 58 28 3 6 2 1 0 88 9 220
2022 Project management 57 26 9 4 3 0 1 84 7 105
2022 Other services to the public 61 14 12 4 5 0 5 79 9 20
2022 None of the above 54 16 14 7 3 1 5 74 11 50
2020 Communications or public affairs 61 16 15 5 3 0 0 77 8 40
2020 Administration and operations 45 35 9 6 1 2 1 83 8 95
2020 Human resources 73 16 5 2 0 0 4 93 2 55
2020 Financial management 62 22 10 0 3 0 3 87 3 40
2020 Information management 59 10 20 0 0 0 10 77 0 10
2020 Information technology 67 20 8 4 0 0 0 87 4 25
2020 Evaluation 64 27 9 0 0 0 0 91 0 10
2020 Policy 59 25 7 5 3 2 0 86 8 105
2020 Project management 46 25 11 11 3 3 2 74 14 65
2020 None of the above 59 15 10 4 8 2 2 77 13 50

Question 43. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 9 32 15 36 8 0 0 40 44 10
2024 Communications or public affairs 32 35 9 15 8 0 0 68 23 60
2024 Administration and operations 33 25 17 11 13 2 0 59 24 145
2024 Human resources 29 26 24 14 6 1 0 55 20 75
2024 Financial management 40 34 13 9 4 0 0 74 13 45
2024 Information management 16 47 21 10 6 0 0 63 16 15
2024 Information technology 32 51 16 2 0 0 0 82 2 40
2024 Internal audit 43 29 9 0 10 8 0 79 11 10
2024 Evaluation 11 11 44 10 18 5 0 24 30 15
2024 Data sciences 31 38 21 3 6 0 0 69 10 25
2024 Policy 18 38 17 14 10 2 0 57 25 315
2024 Project management 14 32 27 21 5 0 0 47 26 115
2024 Other services to the public 7 56 15 4 19 0 0 63 23 20
2024 None of the above 16 30 21 11 21 1 0 47 32 60
2022 Communications or public affairs 30 42 20 6 2 0 0 72 9 45
2022 Administration and operations 33 35 17 8 6 0 0 69 14 100
2022 Human resources 46 28 10 8 4 4 0 77 13 60
2022 Financial management 30 50 8 6 2 4 0 84 8 50
2022 Information management 49 28 14 10 0 0 0 76 10 10
2022 Information technology 53 39 0 3 0 5 0 97 3 25
2022 Internal audit 17 47 23 14 0 0 0 64 14 10
2022 Evaluation 25 45 11 19 0 0 0 70 19 20
2022 Data sciences 34 5 28 15 4 10 4 45 22 20
2022 Policy 21 39 17 11 7 5 0 63 19 220
2022 Project management 17 42 18 11 8 3 0 61 20 105
2022 Other services to the public 33 42 12 9 4 0 0 75 13 20
2022 None of the above 30 36 17 4 5 6 2 72 9 50
2020 Communications or public affairs 23 35 15 24 3 0 0 58 27 40
2020 Administration and operations 27 39 17 6 5 5 0 70 12 95
2020 Human resources 54 35 5 5 0 0 0 89 5 55
2020 Financial management 28 43 18 3 5 3 0 73 8 40
2020 Information management 59 20 0 0 10 10 0 89 11 10
2020 Information technology 50 29 8 8 0 4 0 82 9 25
2020 Evaluation 27 55 9 9 0 0 0 82 9 10
2020 Policy 24 39 14 9 6 7 0 68 16 105
2020 Project management 21 32 18 21 6 1 0 54 28 65
2020 None of the above 25 36 22 6 8 2 2 63 15 50
2019 Communications or public affairs 12 41 23 18 3 3 0 55 21 35
2019 Administration and operations 37 30 21 7 2 2 0 69 10 85
2019 Human resources 53 35 4 2 4 0 2 89 6 50
2019 Financial management 33 46 18 3 0 0 0 79 3 40
2019 Information management 10 70 0 0 10 9 0 89 11 10
2019 Information technology 44 35 12 0 4 4 0 83 4 25
2019 Policy 27 35 13 19 5 1 0 63 24 85
2019 Project management 16 33 23 16 8 3 0 51 25 60
2019 None of the above 24 30 24 9 9 0 3 56 19 35

Question 44a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 28 14 15 0 0 9 37 63 10
2024 Communications or public affairs 37 30 14 11 9 0 0 37 63 60
2024 Administration and operations 37 30 11 7 12 1 3 38 62 145
2024 Human resources 47 21 7 11 6 0 8 51 49 75
2024 Financial management 47 22 18 6 6 0 2 48 52 45
2024 Information management 39 22 14 0 15 5 5 44 56 15
2024 Information technology 46 22 10 5 8 0 8 51 49 40
2024 Internal audit 56 36 8 0 0 0 0 56 44 10
2024 Evaluation 25 27 5 0 9 5 29 38 62 15
2024 Data sciences 40 25 19 3 0 0 14 46 54 25
2024 Policy 40 26 16 6 7 1 4 42 58 315
2024 Project management 39 23 18 8 6 0 6 41 59 115
2024 Other services to the public 29 30 17 13 4 0 7 31 69 20
2024 None of the above 37 33 14 7 8 0 2 37 63 60
2022 Communications or public affairs 37 27 4 5 11 5 10 45
2022 Administration and operations 45 26 18 2 5 0 3 100
2022 Human resources 51 21 12 5 7 0 4 60
2022 Financial management 41 29 14 4 6 2 4 50
2022 Information management 16 33 20 7 0 0 23 10
2022 Information technology 51 32 11 0 0 0 5 25
2022 Internal audit 25 40 7 7 0 0 21 10
2022 Evaluation 41 22 25 5 7 0 0 20
2022 Data sciences 49 10 19 18 4 0 0 20
2022 Policy 44 23 14 5 6 1 7 220
2022 Project management 39 20 16 8 10 3 4 105
2022 Other services to the public 43 31 18 4 4 0 0 20
2022 None of the above 37 15 22 15 7 0 5 50
2020 Communications or public affairs 47 13 26 8 3 0 3 40
2020 Administration and operations 48 17 20 4 4 1 5 95
2020 Human resources 55 19 9 12 5 0 0 55
2020 Financial management 53 25 5 8 10 0 0 40
2020 Information technology 54 25 21 0 0 0 0 25
2020 Evaluation 55 18 0 18 0 9 0 10
2020 Policy 40 30 11 7 10 1 1 105
2020 Project management 34 21 26 15 0 0 4 65
2020 None of the above 50 22 4 12 6 0 6 50
2019 Communications or public affairs 41 21 26 3 9 0 0 35
2019 Administration and operations 43 27 12 12 5 0 2 85
2019 Human resources 62 23 10 2 0 0 4 50
2019 Financial management 61 18 13 8 0 0 0 40
2019 Information management 51 21 9 0 10 9 0 10
2019 Information technology 64 20 12 0 0 0 4 25
2019 Policy 51 22 12 6 7 1 1 85
2019 Project management 30 32 16 6 6 2 6 60
2019 None of the above 47 18 18 12 6 0 0 35

Question 44b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 6 24 0 0 10 26 52 48 10
2024 Communications or public affairs 64 22 7 2 1 0 3 66 34 60
2024 Administration and operations 58 12 4 5 7 1 12 67 33 145
2024 Human resources 64 8 4 5 0 0 19 79 21 75
2024 Financial management 67 5 14 0 4 0 10 75 25 45
2024 Information management 43 12 15 6 9 0 15 50 50 15
2024 Information technology 53 18 3 3 3 3 18 67 33 40
2024 Internal audit 37 8 10 0 8 0 37 58 42 10
2024 Evaluation 43 18 5 6 0 5 22 60 40 15
2024 Data sciences 54 11 14 3 0 0 17 66 34 25
2024 Policy 49 17 9 4 9 1 11 56 44 315
2024 Project management 62 9 6 3 6 1 13 72 28 115
2024 Other services to the public 64 0 9 21 0 0 6 68 32 20
2024 None of the above 57 5 7 3 3 0 26 76 24 60

Question 44c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 74 8 8 0 0 10 0 82 18 10
2024 Communications or public affairs 73 14 4 4 0 2 3 76 24 60
2024 Administration and operations 70 10 7 3 1 5 4 77 23 145
2024 Human resources 64 5 12 4 1 2 11 74 26 75
2024 Financial management 70 9 11 2 0 0 8 75 25 45
2024 Information management 79 0 6 0 10 0 5 83 17 15
2024 Information technology 81 2 2 0 5 2 8 90 10 40
2024 Internal audit 75 0 0 0 8 10 8 90 10 10
2024 Evaluation 26 16 5 15 0 20 17 41 59 15
2024 Data sciences 59 13 10 6 0 4 8 67 33 25
2024 Policy 72 8 4 2 3 5 7 82 18 315
2024 Project management 73 7 7 2 0 4 7 81 19 115
2024 Other services to the public 78 4 4 6 4 4 0 81 19 20
2024 None of the above 70 8 2 6 3 6 4 78 22 60
2022 Communications or public affairs 66 7 10 0 2 7 8 45
2022 Administration and operations 82 7 3 3 0 2 3 100
2022 Human resources 71 9 7 4 0 4 5 60
2022 Financial management 70 13 4 0 4 3 7 50
2022 Information management 90 0 0 0 0 10 0 10
2022 Information technology 83 8 0 0 0 4 5 25
2022 Internal audit 67 0 6 7 0 6 14 10
2022 Evaluation 49 13 14 5 7 11 0 20
2022 Data sciences 82 5 0 0 12 0 0 20
2022 Policy 76 8 4 3 1 3 6 220
2022 Project management 72 8 3 1 4 6 7 105
2022 Other services to the public 78 0 4 0 9 5 4 20
2022 None of the above 76 9 4 0 5 0 6 50
2020 Communications or public affairs 76 8 10 0 3 3 0 35
2020 Administration and operations 80 8 1 1 0 2 8 95
2020 Human resources 88 4 5 0 0 0 3 55
2020 Financial management 82 10 3 3 0 3 0 40
2020 Information management 100 0 0 0 0 0 0 10
2020 Information technology 87 8 4 0 0 0 0 25
2020 Evaluation 70 10 0 10 0 10 0 10
2020 Policy 81 8 5 1 1 3 2 105
2020 Project management 74 5 4 5 5 3 4 65
2020 None of the above 76 8 4 0 2 4 6 50
2019 Communications or public affairs 82 3 6 0 0 3 6 35
2019 Administration and operations 84 6 4 0 1 4 2 85
2019 Human resources 88 2 0 0 4 0 6 50
2019 Financial management 82 8 8 0 3 0 0 40
2019 Information management 71 10 9 0 0 9 0 10
2019 Information technology 92 4 0 0 0 4 0 25
2019 Policy 78 6 6 0 5 4 2 85
2019 Project management 80 3 2 7 0 3 5 60
2019 None of the above 76 9 6 3 3 0 3 35

Question 44d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 58 16 8 0 0 10 8 71 29 10
2024 Communications or public affairs 72 12 5 1 4 0 6 76 24 60
2024 Administration and operations 72 6 5 3 2 3 10 83 17 145
2024 Human resources 67 5 2 6 2 2 15 82 18 75
2024 Financial management 83 0 5 2 0 0 10 92 8 45
2024 Information management 64 9 17 0 5 0 5 67 33 15
2024 Information technology 77 7 0 3 2 2 8 85 15 40
2024 Internal audit 82 0 0 0 0 10 8 100 0 10
2024 Evaluation 30 10 0 16 0 11 33 53 47 15
2024 Data sciences 72 4 0 0 7 0 18 88 12 25
2024 Policy 72 5 3 1 4 2 13 85 15 315
2024 Project management 78 6 3 0 0 1 11 89 11 115
2024 Other services to the public 60 8 12 5 0 0 14 71 29 20
2024 None of the above 68 3 5 3 5 0 16 81 19 60

Question 44e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 41 17 15 9 0 10 8 50 50 10
2024 Communications or public affairs 55 14 16 4 7 0 3 57 43 60
2024 Administration and operations 60 12 2 6 6 5 9 69 31 145
2024 Human resources 61 11 3 6 2 3 14 74 26 75
2024 Financial management 65 14 12 2 0 0 8 70 30 45
2024 Information management 51 22 5 6 11 0 5 54 46 15
2024 Information technology 57 14 7 9 3 2 8 63 37 40
2024 Internal audit 71 12 0 0 0 10 8 86 14 10
2024 Evaluation 19 28 0 12 9 5 27 28 72 15
2024 Data sciences 64 7 0 0 7 4 18 82 18 25
2024 Policy 63 11 6 3 5 2 10 72 28 315
2024 Project management 67 9 8 2 3 2 9 75 25 115
2024 Other services to the public 47 13 10 4 10 0 14 55 45 20
2024 None of the above 57 6 7 7 7 1 15 68 32 60

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 6 42 0 9 25 9 8 59 41 10
2024 Communications or public affairs 24 31 8 28 7 1 1 56 36 60
2024 Administration and operations 21 30 11 18 16 1 2 53 35 145
2024 Human resources 17 35 12 11 16 5 4 56 30 75
2024 Financial management 31 29 18 14 6 0 2 61 21 45
2024 Information management 10 44 24 10 12 0 0 54 21 15
2024 Information technology 21 28 11 24 13 0 3 50 38 40
2024 Internal audit 32 37 9 0 22 0 0 69 22 10
2024 Evaluation 6 5 26 39 18 6 0 12 61 15
2024 Data sciences 23 34 19 13 3 0 8 62 18 25
2024 Policy 17 37 8 17 17 3 1 56 35 315
2024 Project management 16 31 16 21 10 4 2 50 32 115
2024 Other services to the public 5 47 14 15 15 4 0 54 31 20
2024 None of the above 18 25 17 10 24 3 3 46 36 60
2022 Communications or public affairs 29 37 13 9 7 2 4 70 16 45
2022 Administration and operations 28 36 6 13 11 4 2 69 25 100
2022 Human resources 23 41 10 15 9 3 0 65 24 60
2022 Financial management 41 31 10 9 6 2 2 75 15 50
2022 Information management 31 16 7 39 7 0 0 47 46 10
2022 Information technology 32 38 0 14 11 0 5 73 27 25
2022 Internal audit 9 37 9 17 14 14 0 53 36 10
2022 Evaluation 26 39 10 14 4 7 0 70 19 20
2022 Data sciences 13 27 15 28 4 7 7 46 37 20
2022 Policy 28 32 13 12 11 2 2 62 24 220
2022 Project management 22 36 9 17 9 4 3 63 28 105
2022 Other services to the public 14 35 13 4 19 11 5 58 27 20
2022 None of the above 41 25 9 16 3 2 4 71 20 50
2020 Communications or public affairs 35 19 13 22 8 0 3 56 31 35
2020 Administration and operations 18 28 19 15 12 4 4 50 29 95
2020 Human resources 33 30 11 18 0 2 7 69 19 55
2020 Financial management 35 28 23 5 5 3 2 66 11 40
2020 Information technology 33 25 16 12 13 0 0 59 25 25
2020 Evaluation 18 18 9 27 0 18 9 50 38 10
2020 Policy 31 31 14 13 6 5 1 66 19 105
2020 Project management 20 23 7 21 23 4 2 45 47 65
2020 None of the above 20 25 27 12 10 0 5 48 23 50
2019 Communications or public affairs 21 44 3 12 15 6 0 69 28 35
2019 Administration and operations 27 26 22 8 6 6 5 59 16 85
2019 Human resources 43 39 4 4 6 0 4 85 11 50
2019 Financial management 36 44 8 8 3 0 3 82 11 40
2019 Information management 10 40 0 20 21 9 0 56 44 10
2019 Information technology 33 32 8 12 8 8 0 70 22 25
2019 Policy 28 26 13 16 13 1 2 56 30 85
2019 Project management 30 17 15 18 15 3 2 50 34 60
2019 None of the above 26 15 15 20 15 9 0 45 39 35

Empowerment

Question 14. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 41 9 34 8 0 0 8 54 9 10
2024 Communications or public affairs 39 30 12 14 6 0 0 68 19 60
2024 Administration and operations 33 35 12 11 8 1 1 69 19 145
2024 Human resources 29 43 11 14 3 0 0 72 17 75
2024 Financial management 41 38 13 2 6 0 0 79 8 45
2024 Information management 30 25 23 11 11 0 0 56 21 15
2024 Information technology 42 43 8 4 2 0 0 85 7 40
2024 Internal audit 65 27 8 0 0 0 0 92 0 10
2024 Evaluation 33 26 15 13 7 0 6 63 21 15
2024 Data sciences 34 35 18 10 3 0 0 69 13 25
2024 Policy 29 37 15 11 9 0 0 66 19 315
2024 Project management 30 45 12 8 6 0 0 74 14 115
2024 Other services to the public 9 56 18 4 13 0 0 65 17 20
2024 None of the above 32 24 16 11 17 0 0 56 28 60
2022 Communications or public affairs 31 38 23 7 2 0 0 68 9 45
2022 Administration and operations 41 41 5 9 4 0 0 82 13 100
2022 Human resources 33 49 8 6 4 0 0 82 10 60
2022 Financial management 35 37 18 10 0 0 0 71 10 45
2022 Information management 86 14 0 0 0 0 0 100 0 10
2022 Information technology 57 36 7 0 0 0 0 93 0 25
2022 Internal audit 29 52 11 7 0 0 0 82 7 10
2022 Evaluation 47 18 24 4 0 0 7 70 4 20
2022 Data sciences 41 45 5 0 10 0 0 85 10 20
2022 Policy 40 38 12 7 3 0 0 78 9 220
2022 Project management 32 35 15 10 8 0 0 67 18 105
2022 Other services to the public 51 19 20 6 5 0 0 70 10 20
2022 None of the above 38 42 6 7 8 0 0 80 14 50
2020 Communications or public affairs 32 35 8 22 3 0 0 67 24 35
2020 Administration and operations 38 38 13 9 2 0 0 77 11 95
2020 Human resources 59 34 7 0 0 0 0 93 0 55
2020 Financial management 38 47 8 3 5 0 0 85 8 40
2020 Information management 60 40 0 0 0 0 0 100 0 10
2020 Information technology 58 21 12 8 0 0 0 79 8 25
2020 Evaluation 55 36 9 0 0 0 0 91 0 10
2020 Policy 33 43 11 11 2 0 0 76 13 105
2020 Project management 30 35 21 9 5 0 0 65 14 65
2020 None of the above 35 37 8 14 4 2 0 73 19 50
2019 Communications or public affairs 33 35 21 6 6 0 0 68 12 35
2019 Administration and operations 40 38 13 5 4 0 1 78 8 85
2019 Human resources 51 41 2 4 2 0 0 92 6 50
2019 Financial management 33 36 13 8 8 0 3 71 16 40
2019 Information management 51 21 20 0 0 9 0 78 0 10
2019 Information technology 64 20 4 12 0 0 0 84 12 25
2019 Policy 46 32 7 9 6 0 0 78 15 85
2019 Project management 29 47 5 15 3 0 0 76 19 60
2019 None of the above 35 30 15 15 6 0 0 65 20 35

Question 15. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 26 25 0 0 0 0 75 0 10
2024 Communications or public affairs 41 38 6 8 6 0 0 79 14 60
2024 Administration and operations 40 31 11 10 7 0 0 71 18 145
2024 Human resources 40 35 15 7 3 0 0 75 10 75
2024 Financial management 38 48 5 5 4 0 0 86 9 45
2024 Information management 39 44 6 4 6 0 0 84 10 15
2024 Information technology 51 47 0 2 0 0 0 98 2 40
2024 Internal audit 92 8 0 0 0 0 0 100 0 10
2024 Evaluation 27 45 10 18 0 0 0 72 18 15
2024 Data sciences 54 33 7 3 3 0 0 86 6 25
2024 Policy 36 35 14 9 5 0 0 71 15 315
2024 Project management 28 43 15 8 5 0 0 72 14 115
2024 Other services to the public 15 45 17 14 8 0 0 60 22 20
2024 None of the above 27 37 13 8 16 0 0 64 24 60
2022 Communications or public affairs 31 51 7 8 4 0 0 82 11 45
2022 Administration and operations 45 35 9 9 3 0 0 80 12 100
2022 Human resources 47 37 9 3 4 0 0 84 7 60
2022 Financial management 43 40 13 4 0 0 0 83 4 50
2022 Information management 75 25 0 0 0 0 0 100 0 10
2022 Information technology 66 34 0 0 0 0 0 100 0 25
2022 Internal audit 29 57 7 7 0 0 0 86 7 10
2022 Evaluation 60 12 16 4 0 0 7 78 5 20
2022 Data sciences 44 30 16 6 4 0 0 74 10 20
2022 Policy 36 42 10 9 3 0 0 79 11 220
2022 Project management 37 28 15 12 8 0 0 65 20 105
2022 Other services to the public 42 33 10 11 5 0 0 75 15 20
2022 None of the above 46 28 20 3 3 0 0 74 6 50
2020 Communications or public affairs 34 34 18 11 3 0 0 68 13 40
2020 Administration and operations 44 35 9 8 4 0 0 79 12 95
2020 Human resources 65 27 7 0 0 0 2 93 0 55
2020 Financial management 43 37 13 3 5 0 0 80 8 40
2020 Information management 81 19 0 0 0 0 0 100 0 10
2020 Information technology 50 29 13 8 0 0 0 79 8 25
2020 Evaluation 36 55 9 0 0 0 0 91 0 10
2020 Policy 37 43 10 9 1 0 0 80 10 105
2020 Project management 31 43 15 9 2 0 0 74 11 65
2020 None of the above 44 32 16 2 6 0 0 76 8 50
2019 Communications or public affairs 50 35 9 3 3 0 0 85 6 35
2019 Administration and operations 39 38 13 6 2 0 1 79 8 85
2019 Human resources 70 20 6 2 2 0 0 90 4 50
2019 Financial management 41 36 13 5 5 0 0 77 10 40
2019 Information management 61 20 10 0 0 9 0 89 0 10
2019 Information technology 58 21 8 13 0 0 0 79 13 25
2019 Policy 39 35 11 11 5 0 0 74 16 85
2019 Project management 34 36 15 10 5 0 0 70 15 60
2019 None of the above 50 15 15 12 9 0 0 65 20 35

Question 16. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 34 9 7 0 0 0 84 7 10
2024 Communications or public affairs 42 30 11 13 4 0 0 72 17 60
2024 Administration and operations 41 33 9 10 7 0 0 74 17 145
2024 Human resources 37 42 7 6 8 0 0 80 14 75
2024 Financial management 36 48 4 4 6 2 0 86 10 45
2024 Information management 45 26 13 10 7 0 0 71 16 15
2024 Information technology 42 50 6 2 0 0 0 92 2 40
2024 Internal audit 90 10 0 0 0 0 0 100 0 10
2024 Evaluation 28 18 42 11 0 0 0 47 11 15
2024 Data sciences 50 30 7 7 3 0 3 82 10 25
2024 Policy 32 36 13 9 7 0 2 70 17 315
2024 Project management 32 39 15 9 4 1 0 72 13 115
2024 Other services to the public 37 32 24 0 8 0 0 68 8 20
2024 None of the above 24 29 14 14 18 0 2 53 33 60
2022 Communications or public affairs 42 28 15 15 0 0 0 70 15 45
2022 Administration and operations 50 32 8 9 1 0 0 82 10 100
2022 Human resources 47 29 6 12 6 0 0 76 18 60
2022 Financial management 33 37 17 11 2 0 0 70 13 50
2022 Information management 68 7 18 7 0 0 0 75 7 10
2022 Information technology 68 24 8 0 0 0 0 92 0 25
2022 Internal audit 34 52 7 7 0 0 0 86 7 10
2022 Evaluation 51 9 25 8 0 0 7 65 8 20
2022 Data sciences 43 17 20 15 4 0 0 60 19 20
2022 Policy 37 34 18 8 2 0 0 71 10 220
2022 Project management 37 28 19 9 6 0 1 66 15 105
2022 Other services to the public 50 28 11 7 5 0 0 78 11 20
2022 None of the above 38 28 24 2 6 0 2 67 9 50
2020 Communications or public affairs 40 46 4 10 0 0 0 86 10 40
2020 Administration and operations 33 44 17 3 1 0 1 78 4 90
2020 Human resources 54 35 4 7 0 0 0 89 7 55
2020 Financial management 30 35 15 13 8 0 0 65 20 40
2020 Information management 80 20 0 0 0 0 0 100 0 10
2020 Information technology 67 21 8 4 0 0 0 87 4 25
2020 Evaluation 64 18 9 9 0 0 0 82 9 10
2020 Policy 32 49 8 9 3 0 0 81 12 105
2020 Project management 30 45 15 8 2 0 0 76 9 65
2020 None of the above 35 36 8 14 4 0 2 73 19 50
2019 Communications or public affairs 38 41 9 9 0 3 0 82 9 35
2019 Administration and operations 43 40 11 2 2 0 1 84 5 85
2019 Human resources 46 37 8 9 0 0 0 83 9 50
2019 Financial management 39 40 8 10 3 0 0 79 13 40
2019 Information management 30 31 30 0 0 9 0 67 0 10
2019 Information technology 60 20 12 8 0 0 0 80 8 25
2019 Policy 40 35 9 5 7 2 1 78 12 85
2019 Project management 23 57 10 10 0 0 0 80 10 60
2019 None of the above 41 24 24 6 6 0 0 65 12 35

Question 46. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 24 17 34 10 8 0 8 44 19 10
2024 Communications or public affairs 23 47 10 15 5 0 0 70 20 60
2024 Administration and operations 26 35 20 8 8 3 1 63 16 145
2024 Human resources 28 41 13 6 3 6 1 75 10 75
2024 Financial management 37 40 16 4 4 0 0 77 7 45
2024 Information management 20 42 13 20 6 0 0 61 26 15
2024 Information technology 18 59 13 5 2 3 0 79 7 40
2024 Internal audit 55 37 8 0 0 0 0 92 0 10
2024 Evaluation 17 26 33 13 5 6 0 46 19 15
2024 Data sciences 45 29 16 3 6 0 0 74 10 25
2024 Policy 20 43 17 13 5 2 0 65 18 315
2024 Project management 18 42 20 9 6 5 0 63 16 115
2024 Other services to the public 15 61 6 9 5 4 0 80 14 20
2024 None of the above 14 39 14 19 11 1 0 55 31 60
2022 Communications or public affairs 25 51 16 7 0 2 0 77 7 45
2022 Administration and operations 36 37 15 2 6 4 0 75 9 100
2022 Human resources 37 43 10 2 4 5 0 84 6 60
2022 Financial management 31 46 10 7 2 4 0 81 9 45
2022 Information management 45 42 0 0 7 7 0 93 7 10
2022 Information technology 49 42 4 0 0 5 0 96 0 25
2022 Internal audit 23 40 23 0 0 14 0 74 0 10
2022 Evaluation 24 55 15 5 0 0 0 80 5 20
2022 Data sciences 25 49 16 6 4 0 0 74 10 20
2022 Policy 25 44 18 8 2 3 0 71 10 220
2022 Project management 22 34 15 11 10 6 1 61 23 105
2022 Other services to the public 33 32 17 7 10 0 0 66 17 20
2022 None of the above 30 45 11 5 5 1 2 77 11 50
2020 Communications or public affairs 34 37 13 13 0 3 0 72 14 40
2020 Administration and operations 29 38 18 8 4 3 0 69 12 95
2020 Human resources 52 41 2 4 0 2 0 94 4 55
2020 Financial management 35 39 18 8 0 0 0 75 8 40
2020 Information management 30 40 31 0 0 0 0 69 0 10
2020 Information technology 54 33 4 8 0 0 0 87 8 25
2020 Evaluation 18 73 9 0 0 0 0 91 0 10
2020 Policy 21 58 10 8 0 4 0 82 8 105
2020 Project management 20 51 15 9 3 2 0 72 13 65
2020 None of the above 36 28 18 14 4 0 0 64 18 50
2019 Communications or public affairs 38 47 6 6 0 3 0 88 6 35
2019 Administration and operations 25 47 14 9 2 2 0 74 12 85
2019 Human resources 46 37 8 4 0 2 2 87 4 50
2019 Financial management 31 45 21 0 3 0 0 76 3 40
2019 Information management 20 61 0 10 0 9 0 89 11 10
2019 Information technology 40 24 24 8 0 4 0 67 8 25
2019 Policy 23 44 13 12 5 4 0 69 17 85
2019 Project management 19 47 20 10 2 3 0 68 12 60
2019 None of the above 23 38 24 9 6 0 0 61 15 35

Work-life balance and workload

Question 7. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 24 7 0 9 0 8 83 10 10
2024 Communications or public affairs 33 36 12 10 9 0 0 69 19 60
2024 Administration and operations 45 28 7 10 11 0 0 73 20 145
2024 Human resources 36 34 7 14 8 0 0 71 22 75
2024 Financial management 40 33 13 7 7 0 0 72 15 45
2024 Information management 36 9 18 9 18 0 10 50 30 15
2024 Information technology 48 28 3 5 15 0 0 77 20 40
2024 Internal audit 67 25 8 0 0 0 0 92 0 10
2024 Evaluation 46 20 11 14 9 0 0 66 23 15
2024 Data sciences 46 34 7 10 3 0 0 80 13 25
2024 Policy 32 33 11 13 10 0 0 66 24 315
2024 Project management 35 32 9 11 12 0 1 68 23 115
2024 Other services to the public 35 38 4 10 14 0 0 72 24 20
2024 None of the above 31 30 19 9 12 0 0 61 21 60
2022 Communications or public affairs 39 38 10 14 0 0 0 77 14 45
2022 Administration and operations 46 38 7 4 5 0 0 84 9 100
2022 Human resources 48 33 6 4 6 2 0 83 10 60
2022 Financial management 33 36 15 12 4 0 0 69 16 50
2022 Information management 64 26 0 10 0 0 0 90 10 10
2022 Information technology 59 31 7 3 0 0 0 90 3 25
2022 Internal audit 27 59 7 0 7 0 0 86 7 10
2022 Evaluation 55 25 8 12 0 0 0 80 12 20
2022 Data sciences 43 23 9 21 4 0 0 66 25 20
2022 Policy 44 30 10 12 5 0 0 74 16 220
2022 Project management 46 30 10 10 5 0 0 76 15 105
2022 Other services to the public 43 26 16 4 10 0 0 69 15 20
2022 None of the above 31 32 13 11 11 0 2 65 22 50
2020 Communications or public affairs 29 38 15 16 3 0 0 67 18 40
2020 Administration and operations 36 32 11 15 5 0 1 68 20 95
2020 Human resources 53 28 7 7 4 0 2 82 11 55
2020 Financial management 33 18 10 25 13 0 0 52 38 40
2020 Information management 69 31 0 0 0 0 0 100 0 10
2020 Information technology 42 33 13 12 0 0 0 75 12 25
2020 Evaluation 64 27 0 9 0 0 0 91 9 10
2020 Policy 27 38 9 18 8 0 0 65 25 105
2020 Project management 35 36 11 9 9 0 0 71 18 65
2020 None of the above 37 28 9 12 12 0 2 67 24 50
2019 Communications or public affairs 33 32 9 21 6 0 0 65 26 35
2019 Administration and operations 43 30 13 11 1 0 1 74 13 85
2019 Human resources 68 25 4 4 0 0 0 92 4 50
2019 Financial management 43 18 21 8 8 0 3 63 16 40
2019 Information management 61 39 0 0 0 0 0 100 0 10
2019 Information technology 68 16 8 4 0 4 0 88 4 25
2019 Policy 34 29 9 14 13 1 0 63 27 85
2019 Project management 32 23 24 18 3 0 0 55 21 60
2019 None of the above 59 20 9 9 3 0 0 79 12 35

Question 18. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 57 28 7 8 0 0 0 85 8 10
2024 Communications or public affairs 29 40 15 10 7 0 0 69 17 60
2024 Administration and operations 36 31 18 8 7 0 1 67 15 145
2024 Human resources 33 31 17 9 7 0 3 65 17 75
2024 Financial management 34 35 16 8 8 0 0 69 16 45
2024 Information management 43 25 18 10 4 0 0 68 14 15
2024 Information technology 47 24 11 11 7 0 0 71 18 40
2024 Internal audit 49 26 9 0 16 0 0 75 16 10
2024 Evaluation 61 21 12 5 0 0 0 83 5 15
2024 Data sciences 40 45 12 3 0 0 0 86 3 25
2024 Policy 34 34 15 9 8 0 0 68 17 315
2024 Project management 35 32 17 11 6 0 0 67 17 115
2024 Other services to the public 21 54 12 8 4 0 0 75 12 20
2024 None of the above 41 24 15 12 5 0 3 67 17 60
2022 Communications or public affairs 23 38 23 9 6 0 0 61 15 45
2022 Administration and operations 25 43 16 7 9 0 0 68 16 100
2022 Human resources 23 34 27 8 8 0 0 57 16 60
2022 Financial management 17 48 18 7 8 0 2 66 15 50
2022 Information management 27 28 38 7 0 0 0 55 7 10
2022 Information technology 31 33 27 4 0 0 5 68 4 25
2022 Internal audit 41 21 25 0 13 0 0 62 13 10
2022 Evaluation 51 26 19 4 0 0 0 77 4 20
2022 Data sciences 40 33 21 5 0 0 0 74 5 20
2022 Policy 35 34 16 9 7 0 0 69 16 220
2022 Project management 39 31 13 7 10 0 0 70 17 105
2022 Other services to the public 34 30 13 5 18 0 0 64 23 20
2022 None of the above 24 32 23 8 13 0 0 56 21 50
2020 Communications or public affairs 10 27 40 11 12 0 0 37 23 40
2020 Administration and operations 25 28 21 17 8 0 0 54 25 95
2020 Human resources 28 42 16 5 9 0 0 70 14 55
2020 Financial management 20 10 25 20 25 0 0 30 45 40
2020 Information management 39 31 10 20 0 0 0 70 20 10
2020 Information technology 25 25 46 4 0 0 0 50 4 25
2020 Evaluation 36 45 18 0 0 0 0 82 0 10
2020 Policy 24 22 26 16 13 0 0 46 29 105
2020 Project management 17 29 23 17 15 0 0 46 31 65
2020 None of the above 28 27 18 8 17 2 0 55 26 50
2019 Communications or public affairs 22 18 36 12 12 0 0 40 24 35
2019 Administration and operations 30 36 16 12 4 1 0 67 16 85
2019 Human resources 33 29 20 12 6 0 0 62 18 50
2019 Financial management 26 26 21 15 13 0 0 51 28 40
2019 Information management 20 21 40 0 0 9 10 50 0 10
2019 Information technology 28 49 12 12 0 0 0 76 12 25
2019 Policy 26 32 22 8 13 0 0 58 20 85
2019 Project management 25 36 20 13 6 0 0 61 19 60
2019 None of the above 29 18 30 14 9 0 0 47 23 35

Question 30. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 83 8 0 9 0 0 0 91 9 10
2024 Communications or public affairs 52 22 7 5 5 1 9 81 11 60
2024 Administration and operations 72 13 2 5 6 1 2 87 11 145
2024 Human resources 63 18 10 4 3 0 2 83 7 75
2024 Financial management 68 20 6 3 0 3 0 91 3 45
2024 Information management 61 12 0 15 7 6 0 77 23 15
2024 Information technology 75 23 2 0 0 0 0 98 0 40
2024 Internal audit 82 18 0 0 0 0 0 100 0 10
2024 Evaluation 60 23 5 0 0 12 0 94 0 15
2024 Data sciences 70 27 3 0 0 0 0 97 0 25
2024 Policy 63 22 5 4 3 1 1 87 7 310
2024 Project management 65 27 5 2 0 0 1 93 2 115
2024 Other services to the public 73 27 0 0 0 0 0 100 0 20
2024 None of the above 63 22 6 3 4 0 3 87 7 60
2022 Communications or public affairs 55 36 2 0 0 4 2 97 0 45
2022 Administration and operations 66 23 3 0 4 3 1 93 4 100
2022 Human resources 68 21 2 5 4 0 0 89 9 60
2022 Financial management 71 21 4 0 0 4 0 95 0 50
2022 Information management 100 0 0 0 0 0 0 100 0 10
2022 Information technology 81 19 0 0 0 0 0 100 0 25
2022 Internal audit 71 22 0 0 7 0 0 93 7 10
2022 Evaluation 90 10 0 0 0 0 0 100 0 20
2022 Data sciences 66 28 0 6 0 0 0 94 6 20
2022 Policy 67 21 6 3 1 1 0 89 5 220
2022 Project management 65 27 4 1 2 1 0 93 3 105
2022 Other services to the public 66 24 5 0 0 0 5 95 0 20
2022 None of the above 72 9 7 2 9 0 2 82 11 50

Mobility and retention

Question 57_1. Do you intend to leave your current position in the next two years?

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic Yes
(%)		 No
(%)		 Unsure
(%)		 Total responses
2024 Client contact centre 43 24 33 10
2024 Communications or public affairs 42 32 27 60
2024 Administration and operations 48 20 32 145
2024 Human resources 52 20 28 75
2024 Financial management 50 26 24 45
2024 Information management 42 40 19 15
2024 Information technology 36 39 26 40
2024 Internal audit 16 40 44 10
2024 Evaluation 47 5 49 15
2024 Data sciences 37 27 36 25
2024 Policy 49 20 31 315
2024 Project management 35 27 38 115
2024 Other services to the public 23 29 48 20
2024 None of the above 48 20 32 60
2022 Communications or public affairs 38 19 42 45
2022 Administration and operations 48 30 22 100
2022 Human resources 47 21 32 60
2022 Financial management 53 17 30 50
2022 Information management 37 33 31 10
2022 Information technology 43 34 23 25
2022 Internal audit 65 17 18 10
2022 Evaluation 56 16 28 20
2022 Data sciences 55 14 31 20
2022 Policy 51 18 31 220
2022 Project management 52 21 27 105
2022 Other services to the public 31 41 29 20
2022 None of the above 46 22 31 50
2020 Communications or public affairs 38 31 31 40
2020 Administration and operations 33 24 43 95
2020 Human resources 25 40 35 55
2020 Financial management 45 18 37 40
2020 Information technology 25 46 29 25
2020 Evaluation 27 27 45 10
2020 Policy 40 19 41 105
2020 Project management 33 21 45 65
2020 None of the above 38 23 39 50
2019 Communications or public affairs 32 30 38 35
2019 Administration and operations 29 23 48 85
2019 Human resources 27 47 27 50
2019 Financial management 44 28 29 40
2019 Information management 39 21 40 10
2019 Information technology 20 56 25 25
2019 Policy 51 15 34 85
2019 Project management 45 13 42 60
2019 None of the above 50 24 27 35

Question 57_2. Of those who indicated that they intend to leave their current position in the next two years: Please indicate your reason for leaving

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other reason
(%)		 Total responses
2024 Communications or public affairs 4 47 43 3 3 0 25
2024 Administration and operations 6 40 34 5 0 16 70
2024 Human resources 2 27 40 3 18 11 40
2024 Financial management 0 63 28 0 0 9 20
2024 Information technology 7 27 29 15 0 22 15
2024 Policy 1 28 47 12 8 5 150
2024 Project management 13 29 39 2 6 12 40
2024 None of the above 0 21 51 0 18 9 25
2022 Communications or public affairs 0 35 35 14 10 6 15
2022 Administration and operations 5 43 40 2 5 5 50
2022 Human resources 3 40 43 0 7 7 25
2022 Financial management 3 35 40 7 9 7 25
2022 Information technology 0 21 50 17 11 0 10
2022 Evaluation 0 18 68 0 14 0 10
2022 Data sciences 0 7 17 27 49 0 10
2022 Policy 2 28 50 5 10 4 110
2022 Project management 6 33 38 10 5 9 55
2022 None of the above 8 21 55 0 10 7 25
2020 Communications or public affairs 0 14 64 7 0 14 15
2020 Administration and operations 13 16 33 7 19 13 30
2020 Human resources 7 29 36 0 14 14 15
2020 Financial management 0 28 72 0 0 0 20
2020 Policy 0 9 75 2 9 4 45
2020 Project management 9 13 69 0 0 9 20
2020 None of the above 0 15 58 16 0 11 20
2019 Communications or public affairs 0 9 73 9 9 0 10
2019 Administration and operations 12 8 64 0 8 8 25
2019 Human resources 0 38 47 0 15 0 15
2019 Financial management 12 53 29 0 0 7 15
2019 Policy 2 12 70 7 2 7 45
2019 Project management 4 4 68 7 14 4 30
2019 None of the above 0 18 65 0 6 11 15
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Workplace

Organizational goals

Question 11. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 27 32 0 0 0 0 68 0 10
2024 Communications or public affairs 45 33 7 10 5 0 0 78 15 60
2024 Administration and operations 46 39 7 6 2 0 0 85 8 145
2024 Human resources 57 31 11 1 1 0 0 87 2 75
2024 Financial management 49 43 6 2 0 0 0 92 2 45
2024 Information management 62 28 11 0 0 0 0 89 0 15
2024 Information technology 52 36 13 0 0 0 0 87 0 40
2024 Internal audit 73 27 0 0 0 0 0 100 0 10
2024 Evaluation 43 35 10 12 0 0 0 78 12 15
2024 Data sciences 50 31 4 7 3 6 0 86 10 25
2024 Policy 39 41 9 8 3 0 0 80 11 315
2024 Project management 45 40 8 6 0 0 0 85 6 115
2024 Other services to the public 44 56 0 0 0 0 0 100 0 20
2024 None of the above 48 23 12 9 8 0 0 71 17 60
2022 Communications or public affairs 47 40 4 9 0 0 0 87 9 45
2022 Administration and operations 57 34 7 2 0 0 0 91 2 100
2022 Human resources 59 22 10 5 4 0 0 81 9 60
2022 Financial management 42 40 13 2 2 0 0 83 4 50
2022 Information management 68 14 7 11 0 0 0 82 11 10
2022 Information technology 71 20 4 0 5 0 0 91 5 25
2022 Internal audit 46 54 0 0 0 0 0 100 0 10
2022 Evaluation 43 44 7 0 5 0 0 88 5 20
2022 Data sciences 46 27 10 16 0 0 0 74 16 20
2022 Policy 42 44 6 6 2 0 0 86 8 220
2022 Project management 42 42 5 8 1 1 0 85 10 105
2022 Other services to the public 60 34 0 7 0 0 0 93 7 20
2022 None of the above 49 37 6 4 4 0 0 86 8 50
2020 Communications or public affairs 62 24 14 0 0 0 0 86 0 35
2020 Administration and operations 47 43 6 2 1 0 0 91 3 95
2020 Human resources 63 33 2 2 0 0 0 96 2 55
2020 Financial management 55 38 0 5 3 0 0 92 8 40
2020 Information management 70 30 0 0 0 0 0 100 0 10
2020 Information technology 58 33 8 0 0 0 0 92 0 25
2020 Evaluation 73 18 9 0 0 0 0 91 0 10
2020 Policy 47 38 8 6 2 0 0 85 8 105
2020 Project management 47 39 4 9 0 0 0 86 9 65
2020 None of the above 43 38 8 8 2 0 0 82 10 50
2019 Communications or public affairs 47 33 18 3 0 0 0 79 3 35
2019 Administration and operations 58 29 6 5 0 1 1 89 5 85
2019 Human resources 68 23 5 4 0 0 0 91 4 50
2019 Financial management 51 36 5 5 3 0 0 87 8 40
2019 Information management 60 21 20 0 0 0 0 80 0 10
2019 Information technology 60 28 8 4 0 0 0 88 4 25
2019 Policy 50 39 1 5 5 0 0 89 9 85
2019 Project management 51 37 10 2 0 0 0 88 2 60
2019 None of the above 44 41 6 6 3 0 0 85 9 35

Question 38. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 36 24 18 0 0 0 58 18 10
2024 Communications or public affairs 38 47 5 7 4 0 0 85 11 60
2024 Administration and operations 29 43 17 7 3 1 0 72 10 145
2024 Human resources 28 38 25 4 3 2 0 67 7 75
2024 Financial management 32 50 7 10 2 0 0 82 12 45
2024 Information management 21 53 11 16 0 0 0 74 16 15
2024 Information technology 21 59 15 5 0 0 0 80 5 40
2024 Internal audit 35 39 25 0 0 0 0 75 0 10
2024 Evaluation 6 49 27 10 7 0 0 55 18 15
2024 Data sciences 27 47 12 10 3 0 0 74 13 25
2024 Policy 20 50 13 12 6 0 0 70 17 315
2024 Project management 26 50 13 5 5 0 0 76 10 115
2024 Other services to the public 21 36 12 27 4 0 0 57 31 20
2024 None of the above 21 42 12 10 14 0 0 63 24 60
2022 Communications or public affairs 33 40 7 18 2 0 0 73 20 45
2022 Administration and operations 31 47 9 10 3 0 0 78 13 100
2022 Human resources 33 46 10 7 1 2 0 81 9 60
2022 Financial management 23 47 15 8 6 0 0 71 14 50
2022 Information management 30 46 0 10 7 7 0 82 18 10
2022 Information technology 39 46 14 0 0 0 0 86 0 25
2022 Internal audit 17 48 14 14 7 0 0 65 21 10
2022 Evaluation 13 32 31 25 0 0 0 44 25 20
2022 Data sciences 14 39 5 33 9 0 0 54 42 20
2022 Policy 17 52 14 13 2 2 0 70 16 220
2022 Project management 14 51 12 15 7 1 0 65 22 105
2022 Other services to the public 27 46 21 5 0 0 0 74 5 20
2022 None of the above 22 45 14 10 7 2 0 68 17 50
2020 Communications or public affairs 41 43 10 5 0 0 0 84 5 40
2020 Administration and operations 33 40 12 8 5 2 0 75 13 95
2020 Human resources 51 39 7 4 0 0 0 90 4 55
2020 Financial management 20 45 17 13 5 0 0 65 18 40
2020 Information management 40 60 0 0 0 0 0 100 0 10
2020 Information technology 46 33 17 0 0 4 0 82 0 25
2020 Evaluation 45 45 9 0 0 0 0 91 0 10
2020 Policy 27 47 16 9 1 0 0 74 10 105
2020 Project management 18 42 23 14 2 2 0 61 15 65
2020 None of the above 29 39 16 6 10 0 0 68 16 50
2019 Communications or public affairs 44 41 6 6 0 3 0 88 6 35
2019 Administration and operations 32 55 7 2 1 1 1 89 4 85
2019 Human resources 51 39 2 4 2 2 0 91 6 50
2019 Financial management 28 51 8 11 0 3 0 81 11 40
2019 Information management 31 39 10 0 10 9 0 77 11 10
2019 Information technology 48 36 8 4 4 0 0 84 8 25
2019 Policy 27 40 14 13 6 0 0 67 19 85
2019 Project management 19 42 29 7 2 2 0 62 8 60
2019 None of the above 32 33 21 15 0 0 0 65 15 35

Organizational performance

Question 19a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 17 25 33 15 0 9 0 16 47 10
2024 Communications or public affairs 11 27 39 18 4 0 1 23 38 60
2024 Administration and operations 15 30 35 12 6 1 1 19 46 145
2024 Human resources 13 21 42 9 15 0 0 24 33 75
2024 Financial management 19 26 26 20 8 0 0 29 45 45
2024 Information management 14 19 30 26 11 0 0 37 33 15
2024 Information technology 15 37 25 15 7 0 0 22 53 40
2024 Internal audit 8 25 27 21 19 0 0 40 33 10
2024 Evaluation 19 28 32 15 6 0 0 21 47 15
2024 Data sciences 12 25 40 15 8 0 0 23 38 25
2024 Policy 18 34 32 9 6 0 1 15 53 315
2024 Project management 14 28 37 12 9 0 1 21 42 115
2024 Other services to the public 10 32 53 5 0 0 0 5 42 20
2024 None of the above 18 35 20 22 4 0 2 26 54 60
2022 Communications or public affairs 14 32 32 16 6 0 0 21 46 45
2022 Administration and operations 12 26 30 28 4 0 0 32 38 100
2022 Human resources 12 34 32 13 7 0 1 21 47 60
2022 Financial management 20 27 29 16 9 0 0 25 47 50
2022 Information management 7 31 42 21 0 0 0 21 38 10
2022 Information technology 11 17 55 13 4 0 0 17 28 25
2022 Internal audit 6 46 42 0 6 0 0 6 52 10
2022 Evaluation 14 13 40 25 7 0 0 32 27 20
2022 Data sciences 11 9 44 5 26 6 0 32 21 20
2022 Policy 12 26 43 15 3 1 1 18 39 220
2022 Project management 15 31 35 13 5 0 1 18 47 105
2022 Other services to the public 10 31 35 18 6 0 0 24 41 20
2022 None of the above 18 33 32 9 8 0 0 17 52 50
2020 Communications or public affairs 13 36 32 13 2 0 3 16 51 40
2020 Administration and operations 12 33 33 14 8 0 0 22 45 95
2020 Human resources 11 23 38 17 9 0 2 27 34 55
2020 Financial management 30 35 23 7 5 0 0 12 65 40
2020 Information management 0 10 41 29 20 0 0 49 10 10
2020 Information technology 8 18 43 17 13 0 0 30 26 25
2020 Evaluation 0 55 18 0 27 0 0 27 55 10
2020 Policy 19 41 27 11 1 1 0 12 61 105
2020 Project management 18 30 37 11 5 0 0 15 48 65
2020 None of the above 26 31 23 12 8 0 0 19 58 50
2019 Communications or public affairs 15 35 29 15 6 0 0 21 50 35
2019 Administration and operations 19 27 31 13 9 1 0 22 46 85
2019 Human resources 2 27 37 22 10 0 2 33 30 50
2019 Financial management 13 30 24 25 5 0 3 31 44 40
2019 Information management 0 9 40 31 0 9 10 39 11 10
2019 Information technology 8 29 38 13 8 0 4 22 39 25
2019 Policy 13 30 31 21 5 0 0 26 43 85
2019 Project management 18 34 31 15 3 0 0 18 51 60
2019 None of the above 24 21 27 23 6 0 0 29 44 35

Question 19b. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 24 26 16 0 0 0 16 58 10
2024 Communications or public affairs 14 22 39 18 6 0 1 24 36 60
2024 Administration and operations 22 26 28 18 6 0 1 23 48 145
2024 Human resources 12 15 36 20 14 0 3 35 28 75
2024 Financial management 12 21 36 22 8 0 0 30 34 45
2024 Information management 15 21 33 26 5 0 0 31 36 15
2024 Information technology 7 52 18 13 10 0 0 23 59 40
2024 Internal audit 0 25 37 19 19 0 0 38 25 10
2024 Evaluation 22 28 36 14 0 0 0 14 50 15
2024 Data sciences 8 18 38 22 0 3 11 25 30 25
2024 Policy 18 28 32 15 6 0 1 21 46 310
2024 Project management 19 29 33 12 7 0 1 19 48 115
2024 Other services to the public 21 38 36 4 0 0 0 4 60 20
2024 None of the above 14 31 34 10 6 2 2 17 47 60
2022 Communications or public affairs 15 31 37 11 6 0 0 17 46 45
2022 Administration and operations 14 26 30 22 6 1 1 28 41 100
2022 Human resources 5 25 37 22 8 0 3 31 31 60
2022 Financial management 16 24 29 20 12 0 0 32 40 50
2022 Information management 7 23 21 35 7 0 7 45 32 10
2022 Information technology 7 16 42 21 7 0 7 30 25 25
2022 Internal audit 7 0 57 23 0 0 14 27 8 10
2022 Evaluation 13 24 37 19 7 0 0 26 36 20
2022 Data sciences 5 26 30 18 11 11 0 32 34 20
2022 Policy 12 19 34 22 8 2 2 32 33 220
2022 Project management 24 29 29 11 3 2 2 14 56 105
2022 Other services to the public 25 13 34 23 5 0 0 28 39 20
2022 None of the above 15 18 46 8 10 0 2 18 34 50
2020 Communications or public affairs 8 24 42 13 7 3 3 21 34 40
2020 Administration and operations 10 17 33 26 12 1 1 39 27 95
2020 Human resources 0 16 45 18 18 2 2 37 17 55
2020 Financial management 16 23 42 12 5 3 0 18 39 40
2020 Information management 0 0 31 30 29 10 0 66 0 10
2020 Information technology 4 25 42 4 21 4 0 26 30 25
2020 Evaluation 0 27 27 18 9 18 0 33 33 10
2020 Policy 9 21 31 30 8 1 0 38 31 105
2020 Project management 11 29 40 15 5 0 0 20 40 65
2020 None of the above 12 18 36 20 12 0 2 32 31 50
2019 Communications or public affairs 15 29 32 15 9 0 0 24 44 35
2019 Administration and operations 14 14 26 26 17 2 1 44 29 85
2019 Human resources 6 25 27 26 14 0 2 41 31 50
2019 Financial management 11 13 33 31 10 0 3 42 24 40
2019 Information management 0 18 41 10 10 9 10 26 23 10
2019 Information technology 8 32 20 16 16 0 8 34 44 25
2019 Policy 8 15 28 33 14 1 0 47 24 85
2019 Project management 16 26 33 15 8 2 0 23 43 60
2019 None of the above 21 18 30 30 0 0 0 30 39 35

Question 19c. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 8 23 41 0 28 0 0 28 32 10
2024 Communications or public affairs 16 27 36 15 4 0 1 20 44 60
2024 Administration and operations 17 27 30 19 6 0 1 25 44 145
2024 Human resources 5 15 32 23 23 1 1 47 20 75
2024 Financial management 19 16 35 19 11 0 0 30 35 45
2024 Information management 9 10 19 18 35 10 0 58 21 15
2024 Information technology 10 10 29 22 30 0 0 52 19 40
2024 Internal audit 0 25 28 37 10 0 0 47 25 10
2024 Evaluation 5 18 30 35 11 0 0 47 24 15
2024 Data sciences 8 22 30 28 13 0 0 41 29 25
2024 Policy 21 28 30 16 5 0 1 21 49 315
2024 Project management 18 24 33 16 8 0 1 24 43 115
2024 Other services to the public 4 51 32 5 7 0 0 13 55 20
2024 None of the above 13 24 34 20 5 2 2 26 38 60
2022 Communications or public affairs 32 25 22 11 9 0 0 20 58 45
2022 Administration and operations 14 30 31 20 5 0 0 25 44 100
2022 Human resources 21 11 28 29 9 0 2 39 33 60
2022 Financial management 16 23 28 18 14 0 0 32 39 50
2022 Information management 7 38 14 34 7 0 0 41 45 10
2022 Information technology 15 19 31 14 20 0 0 34 34 25
2022 Internal audit 13 0 43 44 0 0 0 44 13 10
2022 Evaluation 13 19 18 30 20 0 0 50 33 20
2022 Data sciences 9 24 27 19 22 0 0 40 33 20
2022 Policy 15 25 31 18 10 2 0 28 41 220
2022 Project management 19 17 33 19 11 0 1 30 37 105
2022 Other services to the public 14 9 49 9 18 0 0 27 23 20
2022 None of the above 25 18 26 18 11 2 0 29 44 50
2020 Communications or public affairs 24 26 37 11 2 0 0 13 49 40
2020 Administration and operations 13 28 37 17 3 0 2 20 42 95
2020 Human resources 11 20 44 19 7 0 0 26 30 55
2020 Financial management 47 20 18 10 5 0 0 15 68 40
2020 Information management 0 0 51 20 30 0 0 49 0 10
2020 Information technology 12 12 30 29 12 0 4 44 25 25
2020 Evaluation 0 18 36 18 27 0 0 45 18 10
2020 Policy 34 30 26 7 3 0 0 10 64 105
2020 Project management 19 30 31 17 3 0 0 20 50 65
2020 None of the above 21 24 34 4 15 0 2 20 46 50
2019 Communications or public affairs 26 32 12 21 9 0 0 30 59 35
2019 Administration and operations 12 31 29 17 10 1 0 27 43 85
2019 Human resources 14 18 27 30 12 0 0 42 32 50
2019 Financial management 21 23 25 15 13 0 3 29 45 40
2019 Information management 0 9 51 10 10 20 0 26 11 10
2019 Information technology 4 24 32 36 0 0 4 38 29 25
2019 Policy 15 30 35 12 7 1 0 19 46 85
2019 Project management 29 31 21 18 2 0 0 19 60 60
2019 None of the above 20 15 44 20 0 0 0 20 35 35

Question 19d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 34 8 14 28 0 0 42 50 10
2024 Communications or public affairs 12 20 26 24 12 2 4 38 34 60
2024 Administration and operations 17 20 32 14 11 1 5 27 39 145
2024 Human resources 16 22 16 12 25 3 6 40 41 75
2024 Financial management 13 29 22 14 20 2 0 35 43 45
2024 Information management 16 20 44 0 11 10 0 12 40 15
2024 Information technology 7 16 30 27 18 0 2 47 23 40
2024 Internal audit 26 48 16 0 0 10 0 0 82 10
2024 Evaluation 16 22 18 38 6 0 0 44 38 15
2024 Data sciences 6 24 28 25 12 3 3 39 32 25
2024 Policy 19 19 27 24 8 1 2 34 39 315
2024 Project management 20 23 29 14 12 0 2 27 44 115
2024 Other services to the public 12 24 27 33 4 0 0 38 36 20
2024 None of the above 16 25 27 14 11 5 2 27 44 60
2022 Communications or public affairs 5 9 35 35 14 0 2 50 14 40
2022 Administration and operations 12 19 30 21 13 1 3 35 33 100
2022 Human resources 27 20 27 10 10 2 3 22 50 60
2022 Financial management 15 25 23 17 16 2 2 34 42 50
2022 Information management 9 16 29 39 7 0 0 46 25 10
2022 Information technology 4 15 24 25 28 0 5 55 19 25
2022 Internal audit 17 32 17 20 0 0 14 24 57 10
2022 Evaluation 10 25 19 30 16 0 0 46 35 20
2022 Data sciences 8 23 15 18 25 6 5 48 35 20
2022 Policy 12 21 25 22 14 3 3 38 36 220
2022 Project management 13 20 26 19 15 2 5 37 36 105
2022 Other services to the public 9 9 37 22 14 0 10 40 19 20
2022 None of the above 12 24 25 18 16 6 0 35 38 50
2020 Communications or public affairs 23 24 24 16 13 0 0 29 47 40
2020 Administration and operations 14 23 26 18 13 2 4 33 40 95
2020 Human resources 14 19 25 21 21 0 0 41 34 55
2020 Financial management 31 30 23 8 7 3 0 15 62 40
2020 Information management 0 0 51 20 30 0 0 49 0 10
2020 Information technology 12 25 38 21 4 0 0 25 37 25
2020 Evaluation 9 27 18 9 36 0 0 45 36 10
2020 Policy 20 25 24 22 7 2 0 30 46 105
2020 Project management 24 33 23 15 3 2 0 19 58 65
2020 None of the above 21 26 25 14 12 0 2 26 49 50
2019 Communications or public affairs 26 26 23 15 9 0 0 24 53 35
2019 Administration and operations 13 15 23 27 19 1 2 47 29 85
2019 Human resources 8 21 27 13 25 2 4 40 31 50
2019 Financial management 16 28 23 18 10 0 5 29 46 40
2019 Information management 0 9 41 20 21 9 0 44 10 10
2019 Information technology 8 21 54 13 0 0 5 13 30 25
2019 Policy 13 13 36 21 12 2 4 35 27 85
2019 Project management 23 26 27 16 6 2 0 23 49 60
2019 None of the above 18 35 18 15 12 0 3 27 54 35

Question 19e. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 25 35 15 16 10 0 34 28 10
2024 Communications or public affairs 4 9 10 44 23 1 9 74 15 60
2024 Administration and operations 10 18 29 21 16 1 6 39 30 145
2024 Human resources 7 13 34 16 17 7 6 38 23 75
2024 Financial management 4 15 35 20 20 2 4 42 20 45
2024 Information management 11 22 9 25 22 7 5 53 37 15
2024 Information technology 2 5 22 36 29 2 3 69 8 40
2024 Internal audit 0 18 16 30 18 10 8 58 22 10
2024 Evaluation 13 16 36 35 0 0 0 35 29 15
2024 Data sciences 6 19 14 21 22 6 12 52 30 25
2024 Policy 7 9 27 33 17 2 5 54 17 315
2024 Project management 5 17 27 31 16 2 2 49 23 115
2024 Other services to the public 4 20 35 31 10 0 0 41 24 20
2024 None of the above 9 7 20 25 32 2 5 61 17 60
2022 Communications or public affairs 7 15 33 21 15 0 10 40 24 45
2022 Administration and operations 15 16 23 27 10 5 5 41 33 100
2022 Human resources 21 16 30 16 12 1 3 30 39 60
2022 Financial management 6 23 41 13 11 2 4 25 31 50
2022 Information management 26 0 30 14 11 12 7 31 32 10
2022 Information technology 0 7 35 12 38 0 8 55 7 25
2022 Internal audit 13 14 23 36 0 0 14 42 31 10
2022 Evaluation 15 12 48 14 0 4 8 15 30 20
2022 Data sciences 4 15 29 20 27 0 5 50 20 20
2022 Policy 11 11 34 19 16 3 5 38 25 220
2022 Project management 12 22 27 22 11 3 4 35 36 105
2022 Other services to the public 4 4 33 39 10 0 9 54 9 20
2022 None of the above 14 22 24 28 10 0 2 39 37 50
2020 Communications or public affairs 13 13 34 31 5 3 0 38 28 40
2020 Administration and operations 10 16 29 24 14 4 3 41 28 95
2020 Human resources 0 14 21 34 23 5 3 62 15 55
2020 Financial management 24 20 23 28 3 3 0 32 45 40
2020 Information management 0 10 31 20 19 19 0 49 13 10
2020 Information technology 0 0 21 46 29 0 4 78 0 25
2020 Evaluation 0 0 27 18 18 36 0 57 0 10
2020 Policy 11 19 27 25 11 3 4 39 32 105
2020 Project management 6 12 33 30 12 6 0 45 20 65
2020 None of the above 6 16 28 22 26 2 0 49 23 50
2019 Communications or public affairs 6 18 30 32 9 6 0 44 25 35
2019 Administration and operations 13 20 21 26 15 4 2 43 35 85
2019 Human resources 12 27 41 4 10 2 4 15 42 50
2019 Financial management 13 25 31 18 5 0 8 25 41 40
2019 Information management 20 10 10 40 10 9 0 56 33 10
2019 Information technology 0 12 29 38 8 8 5 53 14 25
2019 Policy 13 27 26 23 8 1 1 32 41 85
2019 Project management 15 28 30 18 6 3 0 25 44 60
2019 None of the above 35 15 21 15 12 0 3 27 51 35

Question 19f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 24 18 24 9 25 0 0 34 42 10
2024 Communications or public affairs 8 22 40 19 8 0 3 28 31 60
2024 Administration and operations 14 20 40 15 8 2 1 24 35 145
2024 Human resources 7 7 28 27 25 3 4 55 15 75
2024 Financial management 10 20 33 21 14 0 2 36 31 45
2024 Information management 20 6 42 21 10 0 0 32 26 15
2024 Information technology 9 25 24 21 19 0 3 40 35 40
2024 Internal audit 0 0 51 49 0 0 0 49 0 10
2024 Evaluation 13 32 33 16 6 0 0 22 45 15
2024 Data sciences 4 8 37 24 15 5 7 44 14 25
2024 Policy 15 24 30 17 11 2 2 29 40 315
2024 Project management 14 25 33 13 12 2 1 26 40 115
2024 Other services to the public 19 22 50 10 0 0 0 10 40 20
2024 None of the above 18 23 31 17 6 1 3 24 43 60
2022 Communications or public affairs 13 27 39 14 7 0 0 21 40 40
2022 Administration and operations 13 19 38 21 7 1 1 29 33 100
2022 Human resources 4 12 52 20 11 0 2 32 15 60
2022 Financial management 7 20 39 16 18 0 0 34 27 50
2022 Information management 16 14 37 14 19 0 0 33 30 10
2022 Information technology 0 12 33 31 24 0 0 55 12 25
2022 Internal audit 0 7 64 6 0 9 14 8 9 10
2022 Evaluation 4 8 41 30 9 0 8 42 14 20
2022 Data sciences 10 18 37 13 17 0 5 32 29 20
2022 Policy 12 15 33 23 13 2 2 38 28 220
2022 Project management 20 22 43 10 4 0 2 14 43 105
2022 Other services to the public 4 19 49 20 0 8 0 22 25 20
2022 None of the above 18 16 30 21 8 5 2 32 36 50
2020 Communications or public affairs 10 19 22 33 13 3 0 47 30 35
2020 Administration and operations 11 17 39 18 11 1 3 30 29 95
2020 Human resources 4 13 33 25 23 3 0 49 17 55
2020 Financial management 5 30 40 19 3 3 0 23 36 40
2020 Information management 0 0 30 41 29 0 0 70 0 10
2020 Information technology 4 16 38 21 17 0 4 39 21 25
2020 Policy 7 14 41 25 11 1 1 36 22 105
2020 Project management 18 35 35 7 5 0 0 12 53 65
2020 None of the above 22 16 27 17 15 0 2 33 39 50
2019 Communications or public affairs 9 18 29 33 9 0 3 43 27 35
2019 Administration and operations 11 14 37 23 10 2 2 35 26 85
2019 Human resources 8 9 34 29 16 0 4 47 17 50
2019 Financial management 5 18 43 23 5 0 5 29 25 40
2019 Information management 0 30 30 10 21 9 0 34 33 10
2019 Information technology 8 32 24 20 4 8 4 28 46 25
2019 Policy 11 17 32 24 13 2 1 38 28 85
2019 Project management 15 34 27 14 8 0 2 23 50 60
2019 None of the above 11 30 38 9 12 0 0 21 41 35

Question 19g. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 0 43 34 24 0 0 57 0 10
2024 Communications or public affairs 0 7 23 47 16 3 3 68 8 60
2024 Administration and operations 3 10 32 31 20 1 3 53 14 145
2024 Human resources 2 8 27 33 27 0 3 62 11 75
2024 Financial management 2 14 32 23 29 0 0 52 16 45
2024 Information management 5 10 38 27 20 0 0 47 15 15
2024 Information technology 2 7 16 30 37 0 7 73 10 40
2024 Internal audit 0 0 47 18 36 0 0 53 0 10
2024 Evaluation 6 7 43 30 14 0 0 44 13 15
2024 Data sciences 0 10 35 37 15 0 3 53 10 25
2024 Policy 4 6 26 37 24 0 2 63 11 315
2024 Project management 5 7 37 30 21 0 1 51 11 115
2024 Other services to the public 8 6 39 26 22 0 0 48 14 20
2024 None of the above 3 12 36 26 17 3 4 45 16 60
2022 Communications or public affairs 0 10 12 45 31 0 2 78 10 45
2022 Administration and operations 2 3 37 31 25 1 1 58 5 100
2022 Human resources 4 9 23 41 20 0 3 63 13 60
2022 Financial management 14 6 26 28 25 0 0 53 21 50
2022 Information management 0 7 14 41 37 0 0 79 7 10
2022 Information technology 0 4 16 25 55 0 0 80 4 25
2022 Internal audit 11 0 13 46 16 0 14 72 13 10
2022 Evaluation 4 6 18 28 36 0 8 70 11 20
2022 Data sciences 9 38 20 22 12 0 0 34 47 20
2022 Policy 1 6 20 40 28 3 2 72 7 220
2022 Project management 5 6 23 36 28 0 3 66 11 105
2022 Other services to the public 4 19 29 33 15 0 0 48 23 20
2022 None of the above 4 4 17 47 26 0 3 75 8 50
2020 Communications or public affairs 2 11 31 32 24 0 0 56 13 40
2020 Administration and operations 2 9 31 38 17 1 2 57 11 95
2020 Human resources 0 2 28 42 28 0 0 70 2 55
2020 Financial management 5 8 41 29 18 0 0 46 13 40
2020 Information management 0 0 30 41 29 0 0 70 0 10
2020 Information technology 0 8 8 25 54 0 4 82 9 25
2020 Evaluation 18 0 45 18 18 0 0 36 18 10
2020 Policy 3 10 34 33 20 1 0 54 13 105
2020 Project management 8 12 36 33 9 2 0 43 20 65
2020 None of the above 10 14 30 21 23 0 2 45 25 50
2019 Communications or public affairs 0 3 26 32 38 0 0 71 3 35
2019 Administration and operations 1 3 14 45 34 1 1 81 5 85
2019 Human resources 4 8 19 28 41 0 0 69 12 50
2019 Financial management 10 18 5 28 36 0 3 65 30 40
2019 Information management 10 30 29 10 21 0 0 31 40 10
2019 Information technology 0 12 16 32 32 0 8 69 13 25
2019 Policy 1 5 22 41 32 0 0 72 6 85
2019 Project management 8 3 28 38 19 2 2 59 12 60
2019 None of the above 6 3 24 44 24 0 0 67 9 35

Question 39. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 18 16 40 0 16 9 0 38 18 10
2024 Communications or public affairs 21 44 8 20 7 0 0 66 26 60
2024 Administration and operations 17 32 15 19 13 3 0 51 33 145
2024 Human resources 12 30 12 28 10 8 0 45 42 75
2024 Financial management 25 36 23 8 8 0 0 61 15 45
2024 Information management 22 22 21 14 16 0 5 46 32 15
2024 Information technology 10 50 18 14 8 0 0 60 22 40
2024 Internal audit 27 18 29 18 8 0 0 45 26 10
2024 Evaluation 0 22 31 17 25 5 0 24 44 15
2024 Data sciences 24 20 26 17 6 0 8 48 25 25
2024 Policy 10 30 20 25 14 1 0 41 39 315
2024 Project management 12 34 21 19 13 1 0 47 32 115
2024 Other services to the public 5 24 42 10 20 0 0 28 29 20
2024 None of the above 6 18 22 23 25 6 0 26 51 60
2022 Communications or public affairs 17 31 26 18 8 0 0 48 26 45
2022 Administration and operations 19 31 18 16 15 0 0 51 31 100
2022 Human resources 15 31 24 21 10 0 0 46 31 60
2022 Financial management 19 30 20 10 18 2 0 50 29 50
2022 Information management 0 67 16 7 10 0 0 67 17 10
2022 Information technology 30 43 8 15 0 5 0 77 15 25
2022 Internal audit 6 22 32 25 15 0 0 29 40 10
2022 Evaluation 9 31 19 20 17 4 0 42 38 20
2022 Data sciences 15 24 22 10 24 5 0 40 36 20
2022 Policy 14 32 19 23 10 2 0 47 34 220
2022 Project management 7 33 19 24 15 2 0 41 40 105
2022 Other services to the public 28 27 12 24 10 0 0 55 33 20
2022 None of the above 16 23 24 19 16 2 0 40 36 50
2020 Communications or public affairs 26 35 16 21 3 0 0 61 24 40
2020 Administration and operations 20 45 15 12 4 4 0 68 17 95
2020 Human resources 35 40 11 11 0 0 3 78 11 55
2020 Financial management 12 44 18 15 11 0 0 56 26 40
2020 Information technology 42 38 13 4 0 4 0 83 4 25
2020 Evaluation 45 36 9 9 0 0 0 82 9 10
2020 Policy 20 37 19 15 6 4 0 58 22 105
2020 Project management 11 32 23 27 3 5 0 45 32 65
2020 None of the above 23 30 14 14 16 0 2 55 31 50
2019 Communications or public affairs 25 30 18 15 9 3 0 56 25 35
2019 Administration and operations 28 34 19 15 1 2 0 64 17 85
2019 Human resources 33 41 14 6 0 6 0 78 7 50
2019 Financial management 20 30 31 10 8 0 0 51 18 40
2019 Information management 10 30 20 31 0 9 0 44 34 10
2019 Information technology 36 44 16 4 0 0 0 80 4 25
2019 Policy 16 45 13 14 7 5 0 64 22 85
2019 Project management 7 29 26 31 3 3 0 37 36 60
2019 None of the above 14 36 18 18 15 0 0 50 33 35

Diversity and inclusion

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 65 27 0 8 0 0 0 92 8 10
2024 Communications or public affairs 55 26 1 10 6 2 0 82 16 60
2024 Administration and operations 56 26 5 8 4 1 0 83 12 145
2024 Human resources 56 19 5 12 6 1 0 77 18 75
2024 Financial management 63 27 2 6 2 0 0 90 8 45
2024 Information management 44 28 7 16 6 0 0 72 21 15
2024 Information technology 70 15 3 7 5 0 0 85 12 35
2024 Internal audit 82 10 8 0 0 0 0 92 0 10
2024 Evaluation 46 20 21 12 0 0 0 66 12 15
2024 Data sciences 60 18 19 0 3 0 0 78 3 25
2024 Policy 55 25 7 7 5 1 0 81 12 315
2024 Project management 55 31 4 8 2 1 0 86 10 115
2024 Other services to the public 43 43 4 10 0 0 0 85 10 20
2024 None of the above 49 29 9 3 9 0 0 78 12 60
2022 Communications or public affairs 53 29 12 4 2 0 0 81 6 45
2022 Administration and operations 67 19 4 6 3 1 0 87 8 100
2022 Human resources 63 29 2 0 6 0 0 93 6 60
2022 Financial management 47 42 6 3 2 0 0 89 5 50
2022 Information management 100 0 0 0 0 0 0 100 0 10
2022 Information technology 75 12 4 5 4 0 0 87 8 25
2022 Internal audit 64 29 0 0 7 0 0 93 7 10
2022 Evaluation 31 41 12 8 7 0 0 72 16 20
2022 Data sciences 56 21 13 5 4 0 0 78 9 20
2022 Policy 51 30 7 6 5 1 0 82 11 220
2022 Project management 59 23 5 10 3 0 0 82 13 105
2022 Other services to the public 71 20 5 0 5 0 0 90 5 20
2022 None of the above 55 31 3 9 1 0 0 86 11 50
2020 Communications or public affairs 53 34 3 8 3 0 0 87 11 40
2020 Administration and operations 58 25 12 1 2 0 1 85 3 95
2020 Human resources 84 13 2 0 2 0 0 96 2 55
2020 Financial management 70 15 5 5 5 0 0 85 10 40
2020 Information management 70 20 10 0 0 0 0 90 0 10
2020 Information technology 63 29 4 4 0 0 0 92 4 25
2020 Evaluation 64 27 0 0 0 9 0 100 0 10
2020 Policy 55 30 8 4 2 0 0 86 6 105
2020 Project management 54 15 9 11 6 3 2 73 18 65
2020 None of the above 66 24 6 0 4 0 0 90 4 50
2019 Communications or public affairs 55 24 9 6 6 0 0 79 12 35
2019 Administration and operations 53 27 11 7 1 1 0 81 8 85
2019 Human resources 69 19 6 2 4 0 0 88 6 50
2019 Financial management 56 36 5 3 0 0 0 92 3 40
2019 Information management 60 31 0 0 0 9 0 100 0 10
2019 Information technology 76 8 12 4 0 0 0 84 4 25
2019 Policy 49 28 6 10 8 0 0 76 18 85
2019 Project management 51 31 11 5 2 0 0 82 7 60
2019 None of the above 47 23 9 9 6 6 0 75 16 35

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 81 19 0 0 0 0 0 100 0 10
2024 Communications or public affairs 50 33 6 8 3 0 0 83 11 60
2024 Administration and operations 64 26 4 4 2 0 0 90 6 145
2024 Human resources 55 29 5 5 6 0 0 84 11 75
2024 Financial management 69 23 2 0 6 0 0 92 6 45
2024 Information management 66 17 7 6 4 0 0 84 10 15
2024 Information technology 65 15 8 5 7 0 0 80 12 40
2024 Internal audit 73 19 0 0 8 0 0 92 8 10
2024 Evaluation 45 34 16 6 0 0 0 79 6 15
2024 Data sciences 60 30 3 3 3 0 0 90 6 25
2024 Policy 63 26 4 5 2 0 0 89 7 315
2024 Project management 64 28 5 3 0 0 0 93 3 115
2024 Other services to the public 65 25 6 4 0 0 0 90 4 20
2024 None of the above 63 24 6 7 1 0 0 86 8 60
2022 Communications or public affairs 65 24 5 4 2 0 0 89 6 45
2022 Administration and operations 74 17 4 4 1 0 0 91 5 100
2022 Human resources 73 19 2 3 4 0 0 92 7 60
2022 Financial management 60 30 8 2 0 0 0 90 2 50
2022 Information management 83 17 0 0 0 0 0 100 0 10
2022 Information technology 68 29 0 4 0 0 0 96 4 25
2022 Internal audit 57 36 0 7 0 0 0 93 7 10
2022 Evaluation 55 17 7 13 7 0 0 72 21 20
2022 Data sciences 67 19 5 5 4 0 0 86 9 20
2022 Policy 71 20 5 4 1 0 0 90 5 220
2022 Project management 63 27 1 9 1 0 0 90 9 105
2022 Other services to the public 87 5 0 4 5 0 0 91 9 20
2022 None of the above 63 30 4 4 0 0 0 93 4 50
2020 Communications or public affairs 53 34 5 6 3 0 0 86 9 35
2020 Administration and operations 66 27 3 2 0 0 1 95 2 95
2020 Human resources 79 18 2 2 0 0 0 96 2 55
2020 Financial management 64 25 11 0 0 0 0 89 0 40
2020 Information management 69 20 10 0 0 0 0 90 0 10
2020 Information technology 62 29 4 4 0 0 0 92 4 25
2020 Evaluation 55 45 0 0 0 0 0 100 0 10
2020 Policy 72 24 3 0 1 0 0 96 1 105
2020 Project management 65 21 5 3 6 0 0 86 9 65
2020 None of the above 68 22 4 6 0 0 0 90 6 50
2019 Communications or public affairs 67 21 3 9 0 0 0 88 9 35
2019 Administration and operations 64 27 4 5 0 1 0 92 5 85
2019 Human resources 73 23 2 2 0 0 0 96 2 50
2019 Financial management 66 23 8 3 0 0 0 90 3 40
2019 Information management 52 48 0 0 0 0 0 100 0 10
2019 Information technology 72 24 4 0 0 0 0 96 0 25
2019 Policy 59 28 5 5 4 0 0 87 8 85
2019 Project management 51 31 11 5 2 0 0 82 7 60
2019 None of the above 65 17 3 9 6 0 0 82 15 35

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 65 19 0 8 0 0 8 91 9 10
2024 Communications or public affairs 52 32 7 6 3 0 0 84 9 60
2024 Administration and operations 53 31 6 6 3 0 0 85 9 145
2024 Human resources 53 38 3 4 3 0 0 91 7 75
2024 Financial management 59 31 2 2 6 0 0 90 8 45
2024 Information management 54 24 6 6 10 0 0 79 16 15
2024 Information technology 60 30 5 5 0 0 0 90 5 40
2024 Internal audit 72 20 0 0 8 0 0 92 8 10
2024 Evaluation 55 10 21 6 0 7 0 71 6 15
2024 Data sciences 71 20 6 3 0 0 0 91 3 25
2024 Policy 54 33 7 4 2 0 0 87 6 315
2024 Project management 52 33 8 7 0 0 0 85 7 115
2024 Other services to the public 35 59 6 0 0 0 0 94 0 20
2024 None of the above 50 29 11 2 6 2 0 81 8 60
2022 Communications or public affairs 52 44 4 0 0 0 0 96 0 45
2022 Administration and operations 58 34 4 1 3 0 0 92 4 100
2022 Human resources 58 26 11 2 2 2 0 85 4 60
2022 Financial management 53 39 7 0 0 0 2 93 0 50
2022 Information management 93 7 0 0 0 0 0 100 0 10
2022 Information technology 84 16 0 0 0 0 0 100 0 25
2022 Internal audit 51 43 7 0 0 0 0 93 0 10
2022 Evaluation 55 26 7 4 7 0 0 81 11 20
2022 Data sciences 58 38 0 0 4 0 0 96 4 20
2022 Policy 58 33 6 3 0 0 0 91 3 220
2022 Project management 52 31 8 3 3 2 0 85 6 105
2022 Other services to the public 65 19 5 7 5 0 0 84 11 20
2022 None of the above 49 36 5 6 2 3 0 87 8 50
2020 Communications or public affairs 50 41 3 3 3 0 0 91 6 35
2020 Administration and operations 53 35 7 3 0 1 0 89 3 95
2020 Human resources 73 25 2 0 0 0 0 98 0 55
2020 Financial management 64 23 8 5 0 0 0 87 5 40
2020 Information management 59 31 10 0 0 0 0 90 0 10
2020 Information technology 70 13 13 0 4 0 0 83 4 25
2020 Evaluation 64 36 0 0 0 0 0 100 0 10
2020 Policy 59 36 3 0 1 1 0 96 1 100
2020 Project management 52 25 11 3 6 3 0 79 10 65
2020 None of the above 57 32 2 6 2 0 0 90 9 50
2019 Communications or public affairs 58 27 12 0 3 0 0 85 3 35
2019 Administration and operations 50 39 5 2 1 1 2 91 4 85
2019 Human resources 69 25 2 4 0 0 0 94 4 50
2019 Financial management 52 35 8 5 0 0 0 87 5 40
2019 Information management 52 29 10 0 0 9 0 89 0 10
2019 Information technology 68 12 12 0 0 8 0 87 0 25
2019 Policy 53 32 3 6 6 0 0 85 12 85
2019 Project management 52 39 5 5 0 0 0 90 5 60
2019 None of the above 53 24 9 12 3 0 0 77 15 35

Question 47. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 28 24 0 8 0 0 68 8 10
2024 Communications or public affairs 36 36 8 11 8 0 0 73 19 60
2024 Administration and operations 40 33 14 6 8 0 0 73 13 145
2024 Human resources 42 29 8 10 8 2 1 74 18 75
2024 Financial management 42 39 5 8 6 0 0 81 14 45
2024 Information management 31 41 11 5 12 0 0 72 17 15
2024 Information technology 40 42 10 4 0 3 0 85 4 40
2024 Internal audit 83 9 8 0 0 0 0 92 0 10
2024 Evaluation 17 26 30 11 9 7 0 46 21 15
2024 Data sciences 45 35 3 3 6 4 3 86 10 25
2024 Policy 26 41 14 9 7 3 0 69 17 315
2024 Project management 34 34 17 7 7 2 0 69 14 115
2024 Other services to the public 23 34 6 10 23 4 0 59 35 20
2024 None of the above 32 31 14 6 13 3 0 65 20 60
2022 Communications or public affairs 37 45 14 2 0 2 0 84 2 45
2022 Administration and operations 49 35 8 3 4 1 0 85 7 100
2022 Human resources 52 32 7 6 4 0 0 83 9 60
2022 Financial management 51 30 7 10 2 0 0 81 12 50
2022 Information management 77 23 0 0 0 0 0 100 0 10
2022 Information technology 65 29 3 3 0 0 0 93 3 25
2022 Internal audit 40 30 16 14 0 0 0 70 14 10
2022 Evaluation 33 37 9 8 12 0 0 70 21 20
2022 Data sciences 39 46 6 6 4 0 0 85 10 20
2022 Policy 31 43 11 7 4 4 0 77 12 220
2022 Project management 28 39 10 5 7 8 1 75 14 105
2022 Other services to the public 57 28 5 0 10 0 0 85 10 20
2022 None of the above 38 37 8 9 3 5 0 79 13 50
2020 Communications or public affairs 43 43 8 6 0 0 0 86 6 35
2020 Administration and operations 39 42 10 7 1 2 0 82 8 95
2020 Human resources 52 41 4 4 0 0 0 93 4 55
2020 Financial management 40 37 8 10 3 3 0 79 13 40
2020 Information management 80 0 20 0 0 0 0 80 0 10
2020 Information technology 58 30 13 0 0 0 0 87 0 25
2020 Evaluation 27 55 9 9 0 0 0 82 9 10
2020 Policy 41 36 14 7 0 1 0 79 7 105
2020 Project management 31 37 20 6 5 2 0 68 11 65
2020 None of the above 43 33 14 8 0 2 0 77 8 50
2019 Communications or public affairs 47 44 3 0 3 3 0 94 3 35
2019 Administration and operations 40 45 8 4 1 2 0 87 5 85
2019 Human resources 59 25 8 2 4 2 0 86 6 50
2019 Financial management 41 46 8 3 3 0 0 87 5 40
2019 Information management 40 40 10 0 0 9 0 89 0 10
2019 Information technology 52 32 16 0 0 0 0 84 0 25
2019 Policy 30 39 12 11 5 4 0 72 16 85
2019 Project management 21 43 18 12 2 5 0 68 14 60
2019 None of the above 23 53 12 6 6 0 0 76 12 35

Question 48. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes individuals who have an array of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. This includes but is not limited to differences in ethnicity or race, culture, religion, disability, sexual orientation, gender identity, age, educational background, region, and marital or parental status.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 33 0 19 0 0 0 81 19 10
2024 Communications or public affairs 31 41 7 6 7 9 0 79 14 60
2024 Administration and operations 40 30 15 7 3 5 0 73 11 145
2024 Human resources 34 33 13 6 6 8 0 73 12 75
2024 Financial management 36 40 7 10 2 6 0 80 13 45
2024 Information management 46 37 11 7 0 0 0 83 7 15
2024 Information technology 42 38 13 2 0 2 3 84 2 40
2024 Internal audit 55 27 8 0 10 0 0 82 10 10
2024 Evaluation 38 11 24 11 9 7 0 53 21 15
2024 Data sciences 35 40 4 13 3 6 0 79 17 25
2024 Policy 28 40 11 7 4 8 1 75 13 315
2024 Project management 36 31 13 6 4 9 0 75 11 115
2024 Other services to the public 11 48 19 13 0 4 5 65 14 20
2024 None of the above 23 41 12 6 3 12 2 75 11 60
2022 Communications or public affairs 43 29 14 6 3 4 0 76 10 45
2022 Administration and operations 50 28 10 4 2 7 0 83 6 100
2022 Human resources 40 40 15 4 0 1 0 81 4 60
2022 Financial management 47 40 5 6 0 2 0 89 6 45
2022 Information management 70 9 7 14 0 0 0 79 14 10
2022 Information technology 55 32 8 0 0 5 0 91 0 25
2022 Internal audit 49 31 0 14 6 0 0 80 20 10
2022 Evaluation 27 61 4 0 7 0 0 88 7 20
2022 Data sciences 35 40 13 0 4 9 0 81 4 20
2022 Policy 33 43 12 5 2 5 0 80 7 220
2022 Project management 30 37 13 5 1 13 0 78 7 105
2022 Other services to the public 58 23 14 0 5 0 0 81 5 20
2022 None of the above 46 26 14 3 3 8 0 78 7 50
2020 Communications or public affairs 42 42 10 0 0 5 0 89 0 40
2020 Administration and operations 43 35 10 3 1 8 0 85 5 95
2020 Human resources 58 27 11 4 0 2 0 86 4 55
2020 Financial management 35 37 10 3 5 10 0 80 9 40
2020 Information management 69 20 0 0 10 0 0 90 10 10
2020 Information technology 42 50 8 0 0 0 0 92 0 25
2020 Evaluation 45 27 18 0 0 9 0 80 0 10
2020 Policy 36 40 14 4 0 6 0 81 4 105
2020 Project management 33 37 18 3 5 5 0 73 8 65
2020 None of the above 44 33 14 4 0 4 0 81 4 50
2019 Communications or public affairs 53 29 9 0 3 6 0 88 3 35
2019 Administration and operations 43 36 15 5 0 1 0 80 5 85
2019 Human resources 67 19 6 6 2 0 0 86 8 50
2019 Financial management 43 41 15 0 0 0 0 85 0 40
2019 Information management 49 21 21 0 0 9 0 77 0 10
2019 Information technology 52 29 20 0 0 0 0 80 0 25
2019 Policy 38 37 13 6 4 2 0 77 10 85
2019 Project management 23 36 22 12 0 8 0 64 13 60
2019 None of the above 35 32 21 6 6 0 0 67 12 35

Question 53. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 40 10 0 8 0 0 82 8 10
2024 Communications or public affairs 55 27 11 5 3 0 0 81 8 60
2024 Administration and operations 50 33 6 8 3 0 0 83 11 145
2024 Human resources 58 24 5 10 3 0 0 82 14 75
2024 Financial management 54 36 2 2 6 0 0 90 8 45
2024 Information management 51 28 0 16 6 0 0 79 21 15
2024 Information technology 49 36 4 10 0 0 0 86 10 40
2024 Internal audit 72 20 8 0 0 0 0 92 0 10
2024 Evaluation 30 44 5 21 0 0 0 74 21 15
2024 Data sciences 44 43 10 0 3 0 0 87 3 25
2024 Policy 41 38 8 8 5 1 0 80 12 315
2024 Project management 42 46 6 4 2 0 0 88 6 115
2024 Other services to the public 41 27 4 9 19 0 0 68 27 20
2024 None of the above 39 28 12 10 10 0 0 67 20 60
2022 Communications or public affairs 44 47 7 2 0 0 0 91 2 40
2022 Administration and operations 61 24 5 6 4 0 0 85 10 100
2022 Human resources 66 25 4 2 4 0 0 91 6 60
2022 Financial management 50 44 6 0 0 0 0 94 0 50
2022 Information management 86 14 0 0 0 0 0 100 0 10
2022 Information technology 84 16 0 0 0 0 0 100 0 25
2022 Internal audit 64 29 7 0 0 0 0 93 0 10
2022 Evaluation 30 42 16 4 7 0 0 72 11 20
2022 Data sciences 42 49 5 0 4 0 0 91 4 20
2022 Policy 50 34 7 5 3 1 0 84 9 220
2022 Project management 42 38 9 7 4 0 0 80 11 105
2022 Other services to the public 67 18 0 0 15 0 0 85 15 20
2022 None of the above 48 31 10 5 3 2 0 81 9 50
2020 Communications or public affairs 57 30 10 3 0 0 0 87 3 35
2020 Administration and operations 61 31 4 1 1 1 0 94 2 95
2020 Human resources 77 20 4 0 0 0 0 96 0 55
2020 Financial management 48 41 5 0 5 0 0 90 5 40
2020 Information technology 75 13 13 0 0 0 0 87 0 25
2020 Evaluation 64 27 0 9 0 0 0 91 9 10
2020 Policy 52 40 5 3 0 0 0 92 3 105
2020 Project management 45 36 6 11 2 0 0 82 12 65
2020 None of the above 50 38 6 6 0 0 0 88 6 50
2019 Communications or public affairs 53 41 0 6 0 0 0 94 6 35
2019 Administration and operations 59 33 5 1 2 0 0 92 4 85
2019 Human resources 80 16 2 2 0 0 0 96 2 50
2019 Financial management 46 49 3 3 0 0 0 95 3 40
2019 Information management 40 40 0 10 0 9 0 89 11 10
2019 Information technology 62 34 4 0 0 0 0 96 0 25
2019 Policy 52 33 8 6 1 0 0 85 7 85
2019 Project management 35 50 8 3 2 2 0 87 5 60
2019 None of the above 44 32 15 3 6 0 0 76 9 35

Anti-racism

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 35 17 0 0 8 0 82 0 10
2024 Communications or public affairs 39 17 14 14 8 9 0 61 24 60
2024 Administration and operations 47 24 11 5 5 4 4 77 11 145
2024 Human resources 46 27 8 7 4 5 4 80 12 75
2024 Financial management 41 29 12 9 2 4 2 75 12 45
2024 Information management 51 22 0 12 11 0 5 77 23 15
2024 Information technology 45 25 13 2 4 2 9 78 8 40
2024 Internal audit 71 10 8 0 0 12 0 91 0 10
2024 Evaluation 27 17 16 19 9 13 0 50 32 15
2024 Data sciences 45 28 0 11 7 3 7 81 19 25
2024 Policy 43 27 6 6 6 7 4 79 13 315
2024 Project management 45 20 10 8 2 12 3 77 12 115
2024 Other services to the public 23 24 5 20 4 19 5 62 32 20
2024 None of the above 39 22 12 3 11 5 8 70 16 60
2022 Communications or public affairs 34 30 12 5 4 13 2 76 10 45
2022 Administration and operations 52 25 10 1 5 5 2 83 7 100
2022 Human resources 48 31 7 2 0 10 3 90 2 60
2022 Financial management 51 20 5 8 4 10 2 81 13 50
2022 Information management 81 0 7 0 0 12 0 92 0 10
2022 Information technology 69 17 4 3 4 4 0 89 7 25
2022 Internal audit 61 18 0 7 0 14 0 92 8 10
2022 Evaluation 42 21 14 0 7 9 7 75 9 20
2022 Data sciences 43 38 5 0 4 0 10 90 4 20
2022 Policy 41 28 10 6 3 8 4 79 10 220
2022 Project management 35 25 7 10 4 8 12 74 17 105
2022 Other services to the public 50 25 15 0 5 6 0 80 5 20
2022 None of the above 58 16 11 7 2 4 3 79 9 50

Question 25. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 43 17 0 0 0 0 83 0 10
2024 Communications or public affairs 39 21 12 7 13 8 0 65 22 60
2024 Administration and operations 47 23 10 5 5 5 5 78 12 145
2024 Human resources 45 22 13 10 5 3 2 71 15 75
2024 Financial management 40 28 14 7 2 6 2 75 10 45
2024 Information management 51 22 0 12 11 0 5 77 23 15
2024 Information technology 49 19 11 4 7 2 9 75 13 40
2024 Internal audit 63 18 8 0 0 12 0 91 0 10
2024 Evaluation 29 27 5 17 9 13 0 64 30 15
2024 Data sciences 45 21 7 7 6 6 7 76 15 25
2024 Policy 41 22 11 6 7 8 5 73 15 315
2024 Project management 41 25 10 11 3 7 3 74 15 115
2024 Other services to the public 22 19 0 25 4 25 5 59 41 20
2024 None of the above 37 23 10 5 10 7 8 71 17 60
2022 Communications or public affairs 34 28 15 5 4 13 2 72 10 45
2022 Administration and operations 50 26 10 3 5 5 2 81 9 100
2022 Human resources 41 36 9 2 0 10 3 88 2 60
2022 Financial management 47 24 11 6 0 10 2 81 7 50
2022 Information management 72 9 7 0 0 12 0 92 0 10
2022 Information technology 69 17 4 3 4 4 0 89 7 25
2022 Internal audit 61 18 0 7 0 14 0 92 8 10
2022 Evaluation 42 26 9 4 7 4 7 77 13 20
2022 Data sciences 42 28 5 6 4 5 10 83 11 20
2022 Policy 39 26 12 5 4 9 5 75 11 220
2022 Project management 38 26 6 8 6 4 12 77 16 105
2022 Other services to the public 46 15 20 0 9 11 0 68 10 20
2022 None of the above 58 16 15 5 2 2 3 77 7 50

Question 49. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism is the active process of identifying and eliminating racism by changing systems, organizational structures, policies and practices and attitudes, so that power is redistributed and shared equitably.
Definition of the term has changed from PSES 2022.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 24 31 8 17 0 20 0 69 21 10
2024 Communications or public affairs 30 28 16 5 6 15 0 68 13 60
2024 Administration and operations 34 31 21 4 2 8 0 71 6 145
2024 Human resources 31 28 22 4 2 12 1 68 7 75
2024 Financial management 34 27 15 6 0 18 0 74 8 45
2024 Information management 51 21 0 0 5 23 0 94 6 15
2024 Information technology 42 32 15 0 4 4 3 79 5 40
2024 Internal audit 43 17 0 0 0 28 12 100 0 10
2024 Evaluation 23 32 13 10 0 14 9 70 13 15
2024 Data sciences 30 23 19 3 3 22 0 68 8 25
2024 Policy 27 25 26 5 2 14 1 61 8 315
2024 Project management 31 40 14 2 0 14 0 82 2 115
2024 Other services to the public 22 36 10 6 4 17 5 74 13 20
2024 None of the above 21 31 19 3 8 14 4 63 14 60
2022 Communications or public affairs 35 31 16 3 4 11 0 74 7 45
2022 Administration and operations 44 40 7 2 3 5 0 87 5 100
2022 Human resources 44 40 16 1 0 0 0 83 1 60
2022 Financial management 49 36 4 0 0 11 0 95 0 45
2022 Information management 73 12 7 7 0 0 0 86 7 10
2022 Information technology 55 17 13 0 5 10 0 80 6 25
2022 Internal audit 25 46 23 0 0 6 0 75 0 10
2022 Evaluation 24 38 20 0 0 11 7 75 0 20
2022 Data sciences 22 23 36 8 4 7 0 48 13 20
2022 Policy 32 35 18 3 1 10 1 75 5 220
2022 Project management 31 34 19 2 4 10 0 72 7 105
2022 Other services to the public 29 40 9 9 0 8 4 79 10 20
2022 None of the above 49 24 8 3 4 12 0 84 8 50
2020 Communications or public affairs 42 26 13 8 0 11 0 76 9 40
2020 Administration and operations 32 33 15 4 1 14 0 76 6 95
2020 Human resources 49 30 14 4 0 3 0 81 4 55
2020 Financial management 31 36 15 5 3 10 0 74 9 40
2020 Information management 50 30 10 10 0 0 0 80 10 10
2020 Information technology 41 33 17 4 0 4 0 78 4 25
2020 Evaluation 36 36 9 0 0 9 9 89 0 10
2020 Policy 40 29 16 3 0 12 0 78 3 105
2020 Project management 18 33 32 3 5 8 2 56 8 65
2020 None of the above 33 30 26 4 0 6 2 68 4 50

Question 50. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 22 62 0 8 8 0 0 84 16 10
2024 Communications or public affairs 29 42 6 11 4 4 3 77 17 60
2024 Administration and operations 42 25 10 7 6 7 4 75 14 145
2024 Human resources 41 29 10 10 7 4 0 73 17 75
2024 Financial management 44 25 18 11 2 0 0 68 13 45
2024 Information management 46 27 0 11 11 0 5 77 23 15
2024 Information technology 51 25 5 9 0 2 9 85 10 40
2024 Internal audit 70 9 9 0 0 0 12 90 0 10
2024 Evaluation 33 25 11 23 9 0 0 58 31 15
2024 Data sciences 52 17 7 10 6 3 4 75 18 25
2024 Policy 34 34 7 9 6 7 3 75 17 315
2024 Project management 38 37 7 10 3 2 4 79 14 115
2024 Other services to the public 28 32 9 5 14 8 5 68 21 20
2024 None of the above 31 20 9 4 14 10 11 65 23 60
2022 Communications or public affairs 29 37 12 4 4 12 2 77 10 45
2022 Administration and operations 46 29 5 6 4 5 5 83 11 100
2022 Human resources 35 48 9 3 0 3 2 87 3 55
2022 Financial management 43 28 11 7 4 6 2 77 12 50
2022 Information management 77 16 0 7 0 0 0 93 7 10
2022 Information technology 76 17 0 0 3 4 0 96 4 25
2022 Internal audit 38 41 0 21 0 0 0 79 21 10
2022 Evaluation 35 31 4 8 12 9 0 73 22 20
2022 Data sciences 32 59 5 0 4 0 0 91 4 20
2022 Policy 40 31 8 6 4 8 3 81 11 220
2022 Project management 33 29 6 8 6 10 8 75 17 105
2022 Other services to the public 43 20 13 6 5 5 8 73 12 20
2022 None of the above 52 18 9 7 2 7 6 80 10 50
2020 Communications or public affairs 60 24 13 3 0 0 0 84 3 35
2020 Administration and operations 45 34 4 3 4 6 2 87 8 95
2020 Human resources 60 23 4 4 0 5 5 92 4 55
2020 Financial management 48 20 16 3 0 10 3 79 3 40
2020 Information technology 54 29 4 13 0 0 0 83 13 25
2020 Evaluation 36 18 9 0 0 18 18 86 0 10
2020 Policy 38 34 10 8 1 4 6 80 10 105
2020 Project management 30 38 12 8 6 5 2 72 15 65
2020 None of the above 53 16 18 4 6 0 2 71 11 50

Question 52. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 10 15 32 0 0 43 0 44 0 10
2024 Communications or public affairs 12 16 18 7 2 44 1 51 15 60
2024 Administration and operations 13 21 22 3 7 26 8 52 15 145
2024 Human resources 9 33 13 7 4 28 6 63 17 75
2024 Financial management 7 23 22 3 2 37 5 53 9 45
2024 Information management 16 13 43 0 10 11 6 36 12 15
2024 Information technology 7 17 23 5 4 30 13 43 17 40
2024 Internal audit 16 28 16 0 0 40 0 73 0 10
2024 Evaluation 6 5 12 6 19 53 0 24 52 15
2024 Data sciences 8 17 15 7 4 39 11 50 21 25
2024 Policy 6 14 19 3 4 49 5 43 16 315
2024 Project management 7 19 19 2 1 42 10 53 8 115
2024 Other services to the public 7 13 26 6 8 36 5 33 23 20
2024 None of the above 6 19 7 5 5 48 9 60 24 60
2022 Communications or public affairs 17 19 18 3 4 32 7 59 11 45
2022 Administration and operations 24 28 14 0 1 30 3 78 2 100
2022 Human resources 19 30 29 6 0 16 0 58 8 60
2022 Financial management 17 11 18 4 0 37 13 56 8 50
2022 Information management 45 34 0 0 0 14 7 100 0 10
2022 Information technology 21 35 10 0 0 33 0 85 0 25
2022 Internal audit 13 31 16 0 0 27 14 73 0 10
2022 Evaluation 4 18 14 5 7 47 5 46 25 20
2022 Data sciences 4 5 12 0 9 62 8 31 29 20
2022 Policy 14 16 16 2 3 44 5 58 11 220
2022 Project management 9 20 17 7 6 37 4 49 22 105
2022 Other services to the public 4 14 29 0 5 48 0 35 9 20
2022 None of the above 18 30 16 0 3 31 2 71 5 50

Question 72. Of those who indicated that they were a victim of race-based discrimination: I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Policy 0 0 0 27 27 46 0 0 100 10

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 18 16 9 0 18 0 70 11 10
2024 Communications or public affairs 27 32 16 9 10 1 5 63 20 60
2024 Administration and operations 29 23 19 8 7 10 4 60 18 145
2024 Human resources 25 27 12 4 13 7 12 65 21 75
2024 Financial management 35 42 6 2 8 2 4 83 11 45
2024 Information management 30 27 6 11 10 16 0 67 25 15
2024 Information technology 39 26 8 12 2 2 10 75 16 40
2024 Internal audit 73 19 8 0 0 0 0 92 0 10
2024 Evaluation 22 11 31 6 6 12 13 43 16 15
2024 Data sciences 30 33 7 13 3 8 7 73 19 25
2024 Policy 30 29 13 8 6 6 8 68 16 315
2024 Project management 30 32 15 5 4 8 8 72 10 115
2024 Other services to the public 10 47 14 20 4 5 0 60 26 20
2024 None of the above 19 22 19 6 10 13 11 55 21 60
2022 Communications or public affairs 28 32 20 4 2 10 4 70 7 45
2022 Administration and operations 36 25 14 9 1 9 6 72 12 100
2022 Human resources 29 29 19 8 4 11 0 66 12 60
2022 Financial management 32 32 16 6 0 9 6 74 7 50
2022 Information management 46 18 19 0 0 0 17 77 0 10
2022 Information technology 64 16 11 0 0 5 5 88 0 25
2022 Internal audit 34 20 16 7 9 0 14 63 19 10
2022 Evaluation 19 40 25 4 7 4 0 61 12 20
2022 Data sciences 40 19 11 5 4 8 13 75 11 20
2022 Policy 29 28 12 7 3 11 10 73 12 220
2022 Project management 26 27 17 6 6 10 8 65 15 105
2022 Other services to the public 39 29 17 0 5 6 4 76 5 20
2022 None of the above 40 18 17 6 5 6 9 68 12 50
2020 Communications or public affairs 34 31 26 5 3 0 0 66 8 40
2020 Administration and operations 35 24 22 2 2 7 6 69 5 95
2020 Human resources 45 23 7 5 2 7 10 83 9 55
2020 Financial management 43 27 13 0 8 5 5 77 9 40
2020 Information management 30 41 10 0 0 10 9 87 0 10
2020 Information technology 46 29 4 4 0 12 4 90 5 25
2020 Evaluation 27 27 9 0 0 36 0 86 0 10
2020 Policy 29 37 11 8 1 7 8 77 10 105
2020 Project management 29 32 15 3 7 11 3 70 12 65
2020 None of the above 50 24 8 4 4 4 6 82 9 50
2019 Communications or public affairs 18 51 15 9 3 3 0 72 12 35
2019 Administration and operations 37 33 13 7 5 4 2 74 12 85
2019 Human resources 49 29 8 4 2 4 4 85 7 50
2019 Financial management 36 34 10 8 0 10 3 79 9 40
2019 Information management 31 20 0 9 0 20 21 85 15 10
2019 Information technology 60 16 16 4 0 4 0 79 5 25
2019 Policy 33 28 8 6 7 6 13 74 16 85
2019 Project management 23 30 21 10 7 6 3 59 18 60
2019 None of the above 38 21 14 3 12 9 3 67 17 35

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 32 19 33 16 0 0 0 51 16 10
2024 Communications or public affairs 19 40 14 11 8 9 0 64 21 60
2024 Administration and operations 32 32 13 13 6 1 1 66 20 145
2024 Human resources 42 25 11 13 4 4 0 70 18 75
2024 Financial management 34 42 15 5 2 2 0 78 7 45
2024 Information management 33 36 9 0 11 10 0 77 13 15
2024 Information technology 30 37 22 5 2 3 0 70 8 40
2024 Internal audit 63 12 25 0 0 0 0 75 0 10
2024 Evaluation 11 21 33 22 7 0 6 34 31 15
2024 Data sciences 26 36 14 17 3 0 4 65 21 25
2024 Policy 21 36 14 14 9 5 1 60 25 315
2024 Project management 25 37 15 10 6 5 2 67 18 115
2024 Other services to the public 10 36 26 11 17 0 0 46 28 20
2024 None of the above 26 20 10 11 16 11 5 55 33 60
2022 Communications or public affairs 27 41 21 5 4 2 0 70 9 45
2022 Administration and operations 30 38 13 11 4 3 1 70 16 100
2022 Human resources 40 35 12 10 0 4 0 77 10 60
2022 Financial management 12 32 26 8 4 14 3 54 14 50
2022 Information management 42 30 7 7 0 7 7 84 8 10
2022 Information technology 44 44 0 5 8 0 0 87 13 25
2022 Internal audit 21 46 34 0 0 0 0 66 0 10
2022 Evaluation 10 58 9 12 7 4 0 71 20 20
2022 Data sciences 30 23 4 24 15 5 0 56 40 20
2022 Policy 23 34 15 14 4 8 3 63 20 220
2022 Project management 22 26 14 16 12 7 3 54 31 105
2022 Other services to the public 29 41 15 7 0 8 0 76 8 20
2022 None of the above 36 26 16 10 4 0 8 68 15 50
2020 Communications or public affairs 34 37 18 8 3 0 0 71 11 40
2020 Administration and operations 32 35 18 3 3 5 3 73 7 95
2020 Human resources 61 25 5 5 0 2 2 89 6 55
2020 Financial management 28 42 10 13 8 0 0 69 20 40
2020 Information management 49 41 0 0 10 0 0 90 10 10
2020 Information technology 54 17 12 4 8 4 0 74 13 25
2020 Evaluation 45 45 0 0 0 0 9 100 0 10
2020 Policy 30 31 19 13 2 4 2 64 15 105
2020 Project management 21 29 14 15 12 5 5 55 30 65
2020 None of the above 40 27 18 6 8 0 0 68 14 50
2019 Communications or public affairs 25 36 24 6 6 3 0 63 12 35
2019 Administration and operations 43 33 9 8 1 4 2 80 10 85
2019 Human resources 59 20 13 4 0 2 2 82 4 50
2019 Financial management 30 36 18 5 8 0 3 68 14 40
2019 Information management 10 31 9 10 20 20 0 51 37 10
2019 Information technology 52 40 8 0 0 0 0 92 0 25
2019 Policy 32 36 5 17 3 6 2 73 22 85
2019 Project management 21 29 28 15 3 5 0 52 19 60
2019 None of the above 23 41 12 6 18 0 0 64 24 35

Question 41. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 43 8 8 0 0 0 84 8 10
2024 Communications or public affairs 31 36 21 9 1 3 0 68 10 60
2024 Administration and operations 34 35 16 10 4 1 0 69 14 145
2024 Human resources 41 31 15 7 3 3 0 74 10 75
2024 Financial management 38 44 14 2 2 0 0 82 4 45
2024 Information management 33 55 7 0 5 0 0 89 5 15
2024 Information technology 33 43 19 2 0 3 0 78 2 40
2024 Internal audit 47 36 17 0 0 0 0 83 0 10
2024 Evaluation 22 24 34 7 14 0 0 46 21 15
2024 Data sciences 30 47 10 8 3 3 0 79 11 25
2024 Policy 25 39 19 10 5 2 0 65 15 315
2024 Project management 30 40 17 9 3 2 0 71 12 115
2024 Other services to the public 16 37 24 19 4 0 0 54 23 20
2024 None of the above 27 35 19 6 10 3 0 63 17 60
2022 Communications or public affairs 34 35 25 6 0 0 0 68 6 45
2022 Administration and operations 42 30 19 5 1 2 0 74 7 100
2022 Human resources 34 35 19 7 0 5 0 73 7 60
2022 Financial management 30 33 29 6 2 0 0 63 8 50
2022 Information management 49 37 7 0 0 7 0 92 0 10
2022 Information technology 49 44 4 3 0 0 0 93 3 25
2022 Internal audit 16 39 37 0 0 9 0 60 0 10
2022 Evaluation 48 23 13 9 7 0 0 71 16 20
2022 Data sciences 29 20 29 13 4 5 0 52 18 20
2022 Policy 27 37 23 8 4 2 0 65 11 220
2022 Project management 23 32 22 12 7 2 2 57 20 105
2022 Other services to the public 33 53 10 0 5 0 0 86 5 20
2022 None of the above 31 31 21 8 5 0 3 64 14 50
2020 Communications or public affairs 34 32 26 5 3 0 0 66 8 40
2020 Administration and operations 33 38 20 5 2 2 0 73 7 95
2020 Human resources 52 30 9 7 0 2 0 84 7 55
2020 Financial management 20 45 28 0 5 3 0 66 5 40
2020 Information management 80 10 10 0 0 0 0 90 0 10
2020 Information technology 50 20 17 13 0 0 0 70 13 25
2020 Evaluation 55 36 0 0 0 9 0 100 0 10
2020 Policy 29 42 22 7 0 1 0 71 7 105
2020 Project management 20 38 28 8 3 3 0 60 11 65
2020 None of the above 39 32 18 6 4 0 0 71 10 50
2019 Communications or public affairs 28 34 31 3 3 0 0 63 6 30
2019 Administration and operations 37 36 20 4 4 0 0 73 7 85
2019 Human resources 51 33 6 4 2 0 4 87 6 50
2019 Financial management 29 42 24 5 0 0 0 71 5 40
2019 Information management 30 21 20 10 0 20 0 63 13 10
2019 Information technology 48 48 0 4 0 0 0 96 4 25
2019 Policy 30 31 23 10 2 3 0 63 13 85
2019 Project management 17 34 36 8 3 2 0 52 12 60
2019 None of the above 32 32 27 6 3 0 0 64 9 35

Question 42. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 9 24 30 9 0 28 0 46 12 10
2024 Communications or public affairs 17 14 21 14 13 15 6 39 34 60
2024 Administration and operations 24 16 14 10 19 15 1 49 35 145
2024 Human resources 26 22 15 21 8 5 3 51 32 75
2024 Financial management 24 18 21 7 8 16 5 54 19 45
2024 Information management 28 31 10 11 16 0 5 62 28 15
2024 Information technology 34 18 7 12 10 20 0 64 26 40
2024 Internal audit 49 8 9 10 0 16 8 74 14 10
2024 Evaluation 11 19 12 16 0 35 6 51 28 15
2024 Data sciences 24 26 17 7 9 14 4 60 20 25
2024 Policy 17 19 16 11 16 18 2 45 35 315
2024 Project management 18 27 16 16 8 14 2 53 28 115
2024 Other services to the public 6 21 29 25 8 11 0 31 37 20
2024 None of the above 4 19 17 14 24 14 8 30 49 60
2022 Communications or public affairs 16 29 34 9 2 9 2 50 12 45
2022 Administration and operations 20 24 21 7 10 10 9 54 21 100
2022 Human resources 25 23 13 16 0 16 6 62 21 60
2022 Financial management 12 18 24 11 10 20 6 41 28 50
2022 Information management 30 21 14 9 0 19 7 69 12 10
2022 Information technology 29 41 8 10 3 0 9 77 15 25
2022 Internal audit 33 31 28 0 0 9 0 70 0 10
2022 Evaluation 9 21 39 5 11 9 6 35 19 20
2022 Data sciences 30 4 23 24 4 15 0 40 33 20
2022 Policy 18 20 16 11 5 23 6 54 23 220
2022 Project management 17 20 20 7 14 19 2 48 27 105
2022 Other services to the public 32 16 24 4 5 15 5 59 11 20
2022 None of the above 20 20 16 11 10 13 9 52 27 50
2020 Communications or public affairs 18 27 23 10 5 11 5 53 19 40
2020 Administration and operations 19 24 21 6 8 19 3 55 18 95
2020 Human resources 38 26 12 5 5 11 2 74 12 55
2020 Financial management 32 20 13 5 13 18 0 63 21 40
2020 Information management 39 31 10 10 0 10 0 77 11 10
2020 Information technology 37 33 13 8 4 4 0 74 13 25
2020 Evaluation 27 18 0 0 0 45 9 100 0 10
2020 Policy 16 24 15 12 7 22 5 54 25 105
2020 Project management 6 15 29 17 12 18 3 27 36 65
2020 None of the above 33 18 18 8 10 12 2 59 21 50
2019 Communications or public affairs 18 15 32 9 12 15 0 38 24 35
2019 Administration and operations 28 26 18 7 5 13 4 65 14 85
2019 Human resources 45 23 11 2 8 4 8 77 11 50
2019 Financial management 23 28 18 5 11 8 8 60 19 40
2019 Information management 10 10 39 0 10 30 0 30 15 10
2019 Information technology 32 24 12 12 4 8 8 66 19 25
2019 Policy 15 21 15 13 13 14 8 47 33 85
2019 Project management 12 23 16 18 11 16 3 43 36 60
2019 None of the above 20 18 21 15 18 6 3 42 35 35

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 18 17 16 0 0 0 67 16 10
2024 Communications or public affairs 42 47 2 8 1 0 0 89 9 60
2024 Administration and operations 50 37 5 7 1 0 0 87 8 145
2024 Human resources 55 38 3 1 3 0 0 93 4 75
2024 Financial management 51 37 6 4 2 0 0 88 6 45
2024 Information management 62 21 0 11 5 0 0 84 16 15
2024 Information technology 41 46 0 11 2 0 0 87 13 40
2024 Internal audit 73 27 0 0 0 0 0 100 0 10
2024 Evaluation 26 51 12 11 0 0 0 77 11 15
2024 Data sciences 38 41 18 3 0 0 0 79 3 25
2024 Policy 45 43 2 6 4 0 0 88 10 315
2024 Project management 42 44 3 10 1 0 0 86 11 115
2024 Other services to the public 42 50 0 0 8 0 0 92 8 20
2024 None of the above 53 32 3 7 6 0 0 85 13 60
2022 Communications or public affairs 57 38 0 0 5 0 0 95 5 45
2022 Administration and operations 67 26 1 5 1 0 0 93 6 100
2022 Human resources 59 27 4 7 4 0 0 86 10 60
2022 Financial management 52 43 0 3 2 0 0 95 5 50
2022 Information management 75 18 0 7 0 0 0 93 7 10
2022 Information technology 79 21 0 0 0 0 0 100 0 25
2022 Internal audit 41 41 6 11 0 0 0 83 11 10
2022 Evaluation 52 39 0 9 0 0 0 91 9 20
2022 Data sciences 25 66 0 5 5 0 0 90 10 20
2022 Policy 53 40 3 2 2 0 0 94 4 220
2022 Project management 55 34 6 4 1 0 0 90 5 105
2022 Other services to the public 56 33 0 6 5 0 0 90 10 20
2022 None of the above 47 44 2 7 0 0 0 91 7 50
2020 Communications or public affairs 53 32 5 5 5 0 0 85 10 40
2020 Administration and operations 60 34 0 4 2 0 0 94 6 95
2020 Human resources 81 19 0 0 0 0 0 100 0 55
2020 Financial management 54 36 2 8 0 0 0 90 8 40
2020 Information technology 58 38 0 4 0 0 0 96 4 25
2020 Evaluation 45 45 0 9 0 0 0 91 9 10
2020 Policy 53 34 2 7 4 0 0 88 11 105
2020 Project management 41 48 4 6 0 0 0 89 6 65
2020 None of the above 52 35 2 6 4 0 0 88 10 50

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 31 8 17 0 28 0 17 46 33 10
2024 Communications or public affairs 32 29 9 11 17 0 2 62 28 60
2024 Administration and operations 41 29 9 11 8 0 2 72 19 145
2024 Human resources 38 24 11 19 9 0 0 61 28 75
2024 Financial management 40 38 9 5 6 0 2 80 11 45
2024 Information management 40 29 0 20 11 0 0 69 31 15
2024 Information technology 28 29 12 13 18 0 0 57 31 40
2024 Internal audit 30 62 0 0 8 0 0 92 8 10
2024 Evaluation 11 38 7 17 21 0 6 53 40 15
2024 Data sciences 28 34 23 3 13 0 0 61 16 25
2024 Policy 25 28 12 13 18 0 3 55 32 315
2024 Project management 28 30 10 17 15 0 0 58 32 115
2024 Other services to the public 27 30 18 20 4 0 0 57 24 20
2024 None of the above 30 24 16 11 18 0 2 55 29 60
2022 Communications or public affairs 44 35 5 13 3 0 2 80 15 40
2022 Administration and operations 42 30 8 12 6 0 1 73 19 100
2022 Human resources 52 22 12 9 4 0 1 75 12 60
2022 Financial management 37 34 11 9 7 0 1 73 16 50
2022 Information management 70 14 0 0 16 0 0 84 16 10
2022 Information technology 61 24 8 0 7 0 0 85 7 25
2022 Internal audit 22 38 39 0 0 0 0 61 0 10
2022 Evaluation 17 41 5 21 0 0 16 69 25 20
2022 Data sciences 19 18 10 19 19 0 15 43 45 20
2022 Policy 34 37 6 12 9 1 1 72 21 220
2022 Project management 33 37 12 10 6 0 2 71 16 105
2022 Other services to the public 32 30 9 8 20 0 0 62 29 20
2022 None of the above 41 23 5 17 12 0 2 65 29 50
2020 Communications or public affairs 42 43 3 12 0 0 0 85 12 40
2020 Administration and operations 38 42 9 8 2 0 1 81 10 95
2020 Human resources 72 23 4 2 0 0 0 95 2 55
2020 Financial management 50 40 3 5 3 0 0 90 8 40
2020 Information management 50 50 0 0 0 0 0 100 0 10
2020 Information technology 42 46 8 4 0 0 0 88 4 25
2020 Evaluation 45 55 0 0 0 0 0 100 0 10
2020 Policy 25 49 8 11 6 0 1 75 17 105
2020 Project management 35 41 12 9 3 0 0 76 12 65
2020 None of the above 47 38 6 6 2 0 0 85 9 50
2019 Communications or public affairs 27 56 6 6 6 0 0 82 12 35
2019 Administration and operations 40 31 4 18 6 0 1 73 24 85
2019 Human resources 71 21 0 8 0 0 0 92 8 50
2019 Financial management 43 28 8 16 5 0 0 72 21 40
2019 Information management 9 41 29 10 10 0 0 51 21 10
2019 Information technology 54 37 0 8 0 0 0 92 8 25
2019 Policy 42 29 7 12 11 0 0 70 23 85
2019 Project management 21 44 6 18 10 0 0 66 28 60
2019 None of the above 44 24 6 18 9 0 0 68 26 35

Question 6. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 37 17 8 0 0 0 75 8 10
2024 Communications or public affairs 45 32 9 8 3 3 0 79 11 60
2024 Administration and operations 45 36 6 8 5 0 0 81 13 145
2024 Human resources 42 35 13 8 2 0 0 77 10 75
2024 Financial management 44 40 4 6 4 0 2 86 10 45
2024 Information management 54 23 6 0 16 0 0 77 16 15
2024 Information technology 51 34 8 5 2 0 0 85 7 40
2024 Internal audit 73 18 9 0 0 0 0 91 0 10
2024 Evaluation 46 15 13 10 16 0 0 61 26 15
2024 Data sciences 41 35 11 7 6 0 0 76 13 25
2024 Policy 43 29 13 9 6 0 1 72 15 315
2024 Project management 38 44 8 5 5 0 0 82 10 115
2024 Other services to the public 26 46 18 0 6 4 0 75 6 20
2024 None of the above 31 48 7 4 10 0 0 79 14 60
2022 Communications or public affairs 53 29 5 2 9 0 3 84 12 45
2022 Administration and operations 47 35 9 6 3 0 0 82 9 100
2022 Human resources 61 20 6 7 5 0 0 81 12 60
2022 Financial management 43 38 17 0 0 0 2 83 0 50
2022 Information management 93 7 0 0 0 0 0 100 0 10
2022 Information technology 68 25 4 3 0 0 0 93 3 25
2022 Internal audit 44 47 9 0 0 0 0 91 0 10
2022 Evaluation 32 39 9 12 7 0 0 71 20 20
2022 Data sciences 40 23 19 14 5 0 0 62 19 20
2022 Policy 45 38 7 5 4 0 0 83 10 220
2022 Project management 40 45 5 5 5 0 0 84 10 105
2022 Other services to the public 51 34 0 4 10 0 0 85 15 20
2022 None of the above 48 20 7 13 4 3 5 74 18 50
2020 Communications or public affairs 57 36 3 5 0 0 0 93 5 35
2020 Administration and operations 59 29 7 2 1 0 2 89 3 95
2020 Human resources 77 19 2 2 0 0 0 96 2 55
2020 Financial management 54 35 10 0 0 0 0 90 0 40
2020 Information management 80 20 0 0 0 0 0 100 0 10
2020 Information technology 67 29 4 0 0 0 0 96 0 25
2020 Evaluation 50 40 0 10 0 0 0 90 10 10
2020 Policy 48 31 15 3 3 1 0 79 6 105
2020 Project management 43 36 12 8 0 0 2 80 8 65
2020 None of the above 51 31 4 8 4 0 2 83 13 50
2019 Communications or public affairs 50 36 12 3 0 0 0 85 3 35
2019 Administration and operations 51 34 8 5 1 0 1 86 6 85
2019 Human resources 73 23 2 2 0 0 0 96 2 50
2019 Financial management 56 31 8 3 3 0 0 87 5 40
2019 Information management 51 20 20 10 0 0 0 70 10 10
2019 Information technology 84 8 4 4 0 0 0 92 4 25
2019 Policy 52 41 1 5 1 0 0 93 6 85
2019 Project management 46 29 11 10 2 0 2 76 12 60
2019 None of the above 44 41 9 6 0 0 0 85 6 35

Use of official languages

Question 2. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 27 9 10 7 0 8 72 19 10
2024 Communications or public affairs 61 27 2 10 0 0 0 88 10 60
2024 Administration and operations 68 19 5 6 3 0 0 86 9 145
2024 Human resources 69 23 5 1 2 0 0 92 3 75
2024 Financial management 60 28 8 4 0 0 0 88 4 45
2024 Information management 62 29 0 9 0 0 0 91 9 15
2024 Information technology 57 22 8 13 0 0 0 79 13 40
2024 Internal audit 92 8 0 0 0 0 0 100 0 10
2024 Evaluation 51 31 12 0 5 0 0 82 5 15
2024 Data sciences 60 19 8 10 3 0 0 79 13 25
2024 Policy 70 17 4 4 4 0 1 87 8 315
2024 Project management 57 29 3 8 1 0 1 87 9 115
2024 Other services to the public 43 35 13 0 8 0 0 79 8 20
2024 None of the above 62 16 6 5 11 0 0 78 16 60

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 16 0 28 7 0 0 65 35 10
2024 Communications or public affairs 62 22 7 6 3 0 0 84 9 60
2024 Administration and operations 63 17 8 10 2 0 0 79 13 145
2024 Human resources 57 20 6 12 6 0 0 76 18 75
2024 Financial management 60 24 8 8 0 0 0 84 8 45
2024 Information management 56 20 10 15 0 0 0 75 15 15
2024 Information technology 59 23 8 8 2 0 0 82 10 40
2024 Internal audit 92 8 0 0 0 0 0 100 0 10
2024 Evaluation 46 23 13 12 5 0 0 69 18 15
2024 Data sciences 59 23 4 10 3 0 0 83 13 25
2024 Policy 64 15 6 8 6 0 0 79 14 315
2024 Project management 60 19 7 6 7 0 1 80 13 115
2024 Other services to the public 56 20 9 7 8 0 0 76 15 20
2024 None of the above 59 12 7 12 11 0 0 70 22 60

Question 32. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 82 9 0 0 0 9 0 100 0 10
2024 Communications or public affairs 80 14 1 4 0 0 0 94 4 60
2024 Administration and operations 82 9 1 3 4 0 1 92 7 145
2024 Human resources 86 13 0 0 1 0 0 99 1 75
2024 Financial management 81 10 9 0 0 0 0 91 0 45
2024 Information management 90 0 6 4 0 0 0 90 4 15
2024 Information technology 81 11 6 0 2 0 0 92 2 40
2024 Internal audit 92 8 0 0 0 0 0 100 0 10
2024 Evaluation 81 19 0 0 0 0 0 100 0 15
2024 Data sciences 92 8 0 0 0 0 0 100 0 25
2024 Policy 86 10 3 1 0 0 0 96 1 315
2024 Project management 81 13 3 2 0 1 1 95 2 115
2024 Other services to the public 71 4 14 7 4 0 0 75 11 20
2024 None of the above 67 18 3 3 7 0 1 87 10 60
2022 Communications or public affairs 85 13 2 0 0 0 0 98 0 45
2022 Administration and operations 81 11 2 4 1 0 0 92 5 100
2022 Human resources 76 12 5 3 4 0 0 88 7 60
2022 Financial management 78 19 2 0 1 0 0 97 1 50
2022 Information management 100 0 0 0 0 0 0 100 0 10
2022 Information technology 91 5 4 0 0 0 0 96 0 25
2022 Internal audit 80 20 0 0 0 0 0 100 0 10
2022 Evaluation 91 9 0 0 0 0 0 100 0 20
2022 Data sciences 92 8 0 0 0 0 0 100 0 20
2022 Policy 82 11 1 2 1 1 2 96 3 220
2022 Project management 87 8 1 1 2 0 1 96 3 105
2022 Other services to the public 81 14 0 0 5 0 0 95 5 20
2022 None of the above 91 4 2 2 2 0 0 95 3 50
2019 Communications or public affairs 82 9 6 3 0 0 0 91 3 35
2019 Administration and operations 88 7 2 0 1 0 1 96 1 85
2019 Human resources 92 6 2 0 0 0 0 98 0 50
2019 Financial management 95 3 3 0 0 0 0 97 0 40
2019 Information management 80 10 0 0 0 9 0 100 0 10
2019 Information technology 84 4 8 0 4 0 0 88 4 25
2019 Policy 78 9 6 4 2 0 1 88 6 85
2019 Project management 80 15 2 2 2 0 0 95 3 60
2019 None of the above 88 6 3 0 3 0 0 94 3 35

Question 37. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 25 9 10 7 0 0 74 17 10
2024 Communications or public affairs 21 35 32 8 1 2 0 57 10 60
2024 Administration and operations 39 24 25 8 2 2 1 65 10 145
2024 Human resources 46 26 17 6 2 3 0 74 8 75
2024 Financial management 51 34 7 4 2 2 0 87 6 45
2024 Information management 44 26 29 0 0 0 0 71 0 15
2024 Information technology 41 36 12 7 0 4 0 80 7 40
2024 Internal audit 47 45 8 0 0 0 0 92 0 10
2024 Evaluation 27 44 17 11 0 0 0 71 11 15
2024 Data sciences 38 24 25 6 3 4 0 65 9 25
2024 Policy 28 34 18 12 4 3 1 64 17 315
2024 Project management 38 30 18 7 3 3 2 70 11 115
2024 Other services to the public 18 37 25 5 15 0 0 55 20 20
2024 None of the above 31 25 24 8 8 0 4 58 17 60
2022 Communications or public affairs 31 41 18 10 0 0 0 72 10 45
2022 Administration and operations 36 33 22 4 3 1 1 71 7 100
2022 Human resources 44 35 16 0 0 5 0 83 0 60
2022 Financial management 56 33 8 0 1 3 0 91 1 50
2022 Information management 81 19 0 0 0 0 0 100 0 10
2022 Information technology 61 27 9 3 0 0 0 88 3 25
2022 Internal audit 57 22 21 0 0 0 0 79 0 10
2022 Evaluation 44 9 31 11 5 0 0 54 15 20
2022 Data sciences 38 43 9 9 0 0 0 82 9 20
2022 Policy 27 34 27 7 2 2 1 63 9 220
2022 Project management 45 30 17 5 0 2 1 77 6 105
2022 Other services to the public 43 29 18 5 5 0 0 72 9 20
2022 None of the above 43 31 12 3 5 4 1 79 9 50
2020 Communications or public affairs 47 39 5 3 5 0 0 87 8 40
2020 Administration and operations 40 38 12 5 1 3 1 81 7 95
2020 Human resources 65 21 10 0 2 2 0 88 2 55
2020 Financial management 58 30 5 3 5 0 0 87 7 40
2020 Information management 51 39 10 0 0 0 0 90 0 10
2020 Information technology 70 17 13 0 0 0 0 87 0 25
2020 Evaluation 45 45 9 0 0 0 0 91 0 10
2020 Policy 24 35 29 8 2 3 0 60 10 105
2020 Project management 37 29 21 9 2 2 2 68 11 65
2020 None of the above 45 33 12 2 4 4 0 81 6 50
2019 Communications or public affairs 53 36 6 3 0 3 0 91 3 35
2019 Administration and operations 46 33 10 4 0 7 1 86 4 85
2019 Human resources 72 20 6 0 0 2 0 94 0 50
2019 Financial management 56 34 8 3 0 0 0 90 3 40
2019 Information management 41 38 21 0 0 0 0 79 0 10
2019 Information technology 71 24 4 0 0 0 0 96 0 25
2019 Policy 27 28 24 13 4 5 0 57 17 85
2019 Project management 50 32 13 2 2 2 0 83 3 60
2019 None of the above 53 24 21 3 0 0 0 76 3 35

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment refers to any action, conduct or comment, including of a sexual nature, that can reasonably be expected to cause offence, humiliation or other physical or psychological injury or illness to an employee, including any prescribed action, conduct or comment.

Question 58. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past 12 months?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 16 84 60
2024 Administration and operations 9 91 145
2024 Human resources 15 85 75
2024 Evaluation 0 100 15
2024 Policy 9 91 315
2024 Project management 6 94 115
2024 None of the above 12 88 60
2022 Communications or public affairs 18 82 45
2022 Administration and operations 4 96 100
2022 Human resources 15 85 60
2022 Information management 0 100 10
2022 Information technology 0 100 25
2022 Internal audit 0 100 10
2022 Policy 6 94 220
2022 Project management 7 93 105
2022 None of the above 8 92 50
2020 Human resources 9 91 55
2020 Evaluation 0 100 10
2020 Project management 16 84 65
2019 Administration and operations 17 83 85
2019 Information management 0 100 10
2019 Policy 11 89 85
2019 Project management 13 87 60
2019 None of the above 21 79 35

Question 59a. From whom did you experience harassment on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 45 55 10
2024 Human resources 56 44 15
2024 Policy 50 50 30
2022 Policy 43 57 15

Question 59b. From whom did you experience harassment on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 74 26 10
2024 Administration and operations 87 13 15
2024 Human resources 65 35 15
2024 Policy 64 36 30
2022 Policy 62 38 15

Question 59c. From whom did you experience harassment on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2024 Administration and operations 0 100 15
2024 Policy 0 100 30
2022 Policy 0 100 15
2020 Project management 0 100 10

Question 59d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2024 Administration and operations 0 100 15
2024 Human resources 0 100 15
2022 Policy 0 100 15
2020 Project management 0 100 10
2019 Administration and operations 0 100 10

Question 59e. From whom did you experience harassment on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Human resources 0 100 15
2022 Policy 7 93 15
2019 Administration and operations 0 100 10

Question 59f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2024 Administration and operations 0 100 15
2024 Human resources 0 100 15
2022 Policy 7 93 15
2020 Project management 0 100 10
2019 Administration and operations 0 100 10

Question 59g. From whom did you experience harassment on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2024 Policy 0 100 30
2022 Policy 6 94 15
2020 Project management 0 100 10
2019 Administration and operations 0 100 10

Question 60a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 45 55 10
2024 Policy 48 52 30
2022 Policy 29 71 15

Question 60b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 49 51 15
2024 Policy 43 57 30
2022 Policy 35 65 15
2020 Project management 46 54 10

Question 60c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 48 52 10
2024 Administration and operations 41 59 15
2024 Human resources 38 62 15
2024 Policy 48 52 30
2022 Policy 55 45 15
2020 Project management 45 55 10
2019 Administration and operations 42 58 10

Question 60d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 47 53 15
2024 Human resources 50 50 15
2024 Policy 62 38 30
2022 Policy 48 52 15
2020 Project management 47 53 10
2019 Administration and operations 42 58 10

Question 60e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 48 52 10
2024 Human resources 52 48 15
2024 Policy 27 73 30
2022 Policy 43 57 15

Question 60f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 52 48 10
2024 Human resources 54 46 15
2024 Policy 59 41 30
2022 Policy 42 58 15
2019 Administration and operations 50 50 10

Question 60g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 35 65 30
2022 Policy 30 70 15

Question 60h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2024 Human resources 0 100 15
2024 Policy 0 100 30
2022 Policy 0 100 15
2020 Project management 0 100 10
2019 Administration and operations 0 100 10

Question 60i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Human resources 0 100 15
2022 Policy 7 93 15

Question 60j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Human resources 0 100 15
2022 Policy 6 94 15

Question 60k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 47 53 10
2024 Administration and operations 63 37 15
2024 Human resources 45 55 15
2024 Policy 43 57 30
2022 Policy 55 45 15
2020 Project management 54 46 10
2019 Administration and operations 58 42 10

Question 60l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 24 76 30
2022 Policy 22 78 15

Question 60m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Policy 27 73 15

Question 61a. What action(s) did you take to address the harassment you experienced? …I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 66 34 10
2024 Administration and operations 42 58 15
2024 Human resources 63 37 15
2024 Policy 57 43 30
2022 Policy 51 49 15
2020 Project management 55 45 10
2019 Administration and operations 50 50 10

Question 61b. What action(s) did you take to address the harassment you experienced? …I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Human resources 40 60 15
2024 Policy 29 71 30
2022 Policy 21 79 15

Question 61c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Policy 0 100 15

Question 61d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Human resources 0 100 15
2022 Policy 6 94 15

Question 61e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2022 Policy 13 87 15

Question 61f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2022 Policy 14 86 15
2020 Project management 0 100 10
2019 Administration and operations 0 100 10

Question 61g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2024 Administration and operations 0 100 15
2024 Human resources 0 100 15
2022 Policy 9 91 15

Question 61h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Policy 27 73 15
2020 Project management 0 100 10

Question 61i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 30 70 30
2022 Policy 22 78 15

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2022 Policy 10 90 10
2020 Project management 0 100 10

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 29 71 25
2022 Policy 18 82 10

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2024 Administration and operations 0 100 10
2022 Policy 0 100 10
2020 Project management 0 100 10
2019 Administration and operations 0 100 10

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2022 Policy 10 90 10

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Policy 8 92 10
2020 Project management 0 100 10

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2022 Policy 18 82 10
2020 Project management 0 100 10

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2022 Policy 32 68 10
2020 Project management 0 100 10

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Human resources 0 100 15
2024 Policy 24 76 25
2022 Policy 8 92 10

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Policy 8 92 10

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 37 63 25
2022 Policy 8 92 10

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Policy 0 100 10
2020 Project management 0 100 10
2019 Administration and operations 0 100 10

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 57 43 10
2024 Human resources 37 63 15
2024 Policy 72 28 25
2022 Policy 32 68 10
2019 Administration and operations 50 50 10

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2024 Human resources 0 100 15
2024 Policy 0 100 25
2022 Policy 0 100 10
2019 Administration and operations 0 100 10

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 56 44 10
2024 Administration and operations 50 50 10
2024 Human resources 47 53 15
2024 Policy 60 40 25
2022 Policy 64 36 10
2020 Project management 55 45 10
2019 Administration and operations 50 50 10

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I intend to file a grievance or a formal complaint, but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2024 Administration and operations 0 100 10
2024 Human resources 0 100 15

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Policy 8 92 10
2020 Project management 0 100 10

Question 63. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Administration and operations 15 8 14 4 3 43 13 52 16 145
2024 Human resources 16 13 10 8 5 40 9 55 25 75
2024 Policy 9 7 8 5 5 53 14 48 28 315
2024 Project management 6 6 12 3 2 54 18 42 16 115
2022 Administration and operations 17 10 11 3 2 40 17 62 12 100
2022 Human resources 11 6 20 3 2 42 17 41 12 60
2022 Financial management 15 3 6 8 0 45 23 57 23 50
2022 Information technology 23 7 0 5 0 45 20 86 14 25
2022 Evaluation 0 4 9 4 7 62 13 17 46 20
2022 Policy 8 7 6 3 1 60 15 60 16 220
2022 Project management 12 8 10 4 3 48 16 55 18 105
2022 None of the above 18 8 13 2 3 39 18 60 11 50
2020 Communications or public affairs 21 6 22 3 3 30 17 49 10 35
2020 Administration and operations 13 11 22 2 1 42 8 49 6 95
2020 Human resources 32 11 9 4 0 32 13 77 6 55
2020 Financial management 27 15 8 5 3 35 7 73 14 40
2020 Information management 30 10 0 0 0 40 19 100 0 10
2020 Information technology 37 20 13 0 4 21 4 77 6 25
2020 Evaluation 18 0 9 0 0 55 18 67 0 10
2020 Policy 13 9 10 3 0 53 13 63 9 105
2020 Project management 8 14 15 5 7 36 15 44 25 65
2020 None of the above 19 14 25 2 2 34 4 53 7 50
2019 Communications or public affairs 12 18 32 12 3 18 6 38 19 35
2019 Administration and operations 17 13 23 1 4 29 13 52 8 85
2019 Human resources 33 10 12 2 0 24 18 75 4 50
2019 Financial management 20 8 31 3 0 31 8 45 4 40
2019 Information management 10 9 10 0 0 40 30 65 0 10
2019 Information technology 32 12 16 4 4 20 12 64 12 25
2019 Policy 9 9 19 5 1 44 13 43 14 85
2019 Project management 10 11 20 8 5 29 16 39 24 60
2019 None of the above 11 6 20 9 12 33 9 29 36 35

Question 64. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 25 27 7 6 8 27 0 72 19 60
2024 Administration and operations 35 20 15 5 5 18 2 69 12 145
2024 Human resources 24 24 15 14 4 15 3 59 22 75
2024 Financial management 29 27 21 12 2 10 0 62 15 45
2024 Information management 43 27 0 0 0 21 9 100 0 15
2024 Information technology 29 33 13 10 2 11 2 71 14 40
2024 Policy 20 28 11 8 5 27 3 68 17 315
2024 Project management 21 38 11 5 1 22 2 78 7 115
2024 None of the above 22 16 13 5 11 29 4 57 24 60
2022 Communications or public affairs 28 18 21 6 3 20 4 61 12 45
2022 Administration and operations 26 36 13 1 4 16 3 77 6 100
2022 Human resources 21 40 12 4 0 21 4 80 5 60
2022 Financial management 32 22 10 6 0 24 6 78 8 50
2022 Information management 70 16 7 0 0 7 0 92 0 10
2022 Information technology 69 14 5 0 0 12 0 94 0 25
2022 Data sciences 25 27 18 0 4 26 0 70 5 20
2022 Policy 22 31 13 5 2 24 3 73 9 220
2022 Project management 24 30 10 4 3 25 5 77 9 105
2022 Other services to the public 45 33 4 0 5 14 0 90 5 20
2022 None of the above 31 26 14 2 1 21 5 77 4 50
2020 Communications or public affairs 31 27 13 8 3 16 3 71 13 40
2020 Administration and operations 28 28 19 1 2 21 0 71 4 95
2020 Human resources 54 23 5 4 0 14 0 90 4 55
2020 Financial management 35 33 15 3 5 10 0 75 9 40
2020 Information management 40 40 0 0 0 20 0 100 0 10
2020 Information technology 54 21 8 0 0 17 0 90 0 25
2020 Evaluation 27 55 0 0 0 18 0 100 0 10
2020 Policy 28 27 14 4 2 23 3 74 8 105
2020 Project management 21 27 18 8 6 18 2 60 17 65
2020 None of the above 24 27 34 0 0 12 2 60 0 50
2019 Communications or public affairs 38 26 21 3 6 6 0 69 9 35
2019 Administration and operations 39 27 15 5 0 13 1 77 5 85
2019 Human resources 55 14 14 0 0 12 4 83 0 50
2019 Financial management 28 31 28 3 0 10 0 66 3 40
2019 Information management 31 20 9 0 0 40 0 85 0 10
2019 Information technology 60 20 16 0 0 4 0 83 0 25
2019 Policy 24 34 17 3 0 20 2 74 4 85
2019 Project management 16 30 23 8 3 16 3 57 14 60
2019 None of the above 23 26 18 12 6 15 0 58 21 35

Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Question 65. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 10
2024 Administration and operations 9 91 145
2024 Human resources 13 87 75
2024 Information technology 12 88 40
2024 Internal audit 0 100 10
2024 Policy 9 91 315
2024 None of the above 11 89 60
2022 Administration and operations 5 95 100
2022 Information management 0 100 10
2022 Policy 6 94 220
2022 None of the above 11 89 50
2020 Information management 0 100 10
2019 Information management 0 100 10
2019 Policy 7 93 85

Question 66a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 42 58 15
2024 Policy 50 50 30
2022 Policy 54 46 15

Question 66b. From whom did you experience discrimination on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 63 37 15
2024 Human resources 63 37 10
2024 Policy 69 31 30
2022 Policy 70 30 15

Question 66c. From whom did you experience discrimination on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2024 Policy 0 100 30
2022 Policy 0 100 15

Question 66d. From whom did you experience discrimination on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2024 Human resources 0 100 10
2024 Policy 0 100 30
2022 Policy 0 100 15

Question 66e. From whom did you experience discrimination on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2022 Policy 10 90 15

Question 66f. From whom did you experience discrimination on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2024 Human resources 0 100 10
2022 Policy 6 94 15

Question 66g. From whom did you experience discrimination on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Policy 15 85 15

Question 67a. Please indicate the type of discrimination you experienced. …Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 39 61 30
2022 Policy 32 68 15

Question 67b. Please indicate the type of discrimination you experienced. …National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 37 63 30
2022 Policy 31 69 15

Question 67c. Please indicate the type of discrimination you experienced. …Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Policy 25 75 15

Question 67d. Please indicate the type of discrimination you experienced. …Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Human resources 0 100 10
2022 Policy 9 91 15

Question 67e. Please indicate the type of discrimination you experienced. …Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 25 75 30
2022 Policy 24 76 15

Question 67f. Please indicate the type of discrimination you experienced. …Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 27 73 30
2022 Policy 36 64 15

Question 67g. Please indicate the type of discrimination you experienced. …Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Human resources 0 100 10
2024 Policy 0 100 30
2022 Policy 7 93 15

Question 67h. Please indicate the type of discrimination you experienced. …Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Human resources 0 100 10
2024 Policy 0 100 30
2022 Policy 7 93 15

Question 67i. Please indicate the type of discrimination you experienced. …Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 0 100 30
2022 Policy 12 88 15

Question 67j. Please indicate the type of discrimination you experienced. …Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 37 63 15
2022 Policy 0 100 15

Question 67k. Please indicate the type of discrimination you experienced. …Genetic characteristics (including a requirement to undergo a genetic test or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Human resources 0 100 10
2024 Policy 0 100 30
2022 Policy 0 100 15

Question 67l. Please indicate the type of discrimination you experienced. …Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 42 58 15
2024 Policy 25 75 30
2022 Policy 20 80 15

Question 67m. Please indicate the type of discrimination you experienced. …Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Human resources 0 100 10
2024 Policy 0 100 30
2022 Policy 0 100 15

Question 68a. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Human resources 44 56 10
2024 Policy 50 50 30
2022 Policy 20 80 15

Question 68b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Policy 6 94 15

Question 68c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 0 100 30
2022 Policy 6 94 15

Question 68d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Policy 12 88 15

Question 68e. What action(s) did you take to address the discrimination you experienced? …I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Policy 6 94 15

Question 68f. What action(s) did you take to address the discrimination you experienced? …I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Policy 6 94 15

Question 68g. What action(s) did you take to address the discrimination you experienced? …I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Human resources 0 100 10
2022 Policy 8 92 15

Question 68h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Policy 14 86 15

Question 68i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 48 52 15
2024 Policy 40 60 30
2022 Policy 60 40 15

Question 69a. Why did you not file a grievance or formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2024 Human resources 0 100 10
2022 Policy 0 100 15

Question 69b. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 26 74 30
2022 Policy 28 72 15

Question 69c. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2024 Human resources 0 100 10
2022 Policy 0 100 15

Question 69d. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2024 Policy 0 100 30
2022 Policy 0 100 15

Question 69e. Why did you not file a grievance or formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2024 Human resources 0 100 10
2024 Policy 0 100 30
2022 Policy 0 100 15

Question 69f. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2024 Human resources 0 100 10
2022 Policy 9 91 15

Question 69g. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Policy 23 77 15

Question 69h. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Policy 17 83 15

Question 69i. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 0 100 30
2022 Policy 7 93 15

Question 69j. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 31 69 30
2022 Policy 25 75 15

Question 69k. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Human resources 0 100 10
2024 Policy 0 100 30
2022 Policy 0 100 15

Question 69l. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 41 59 30
2022 Policy 36 64 15

Question 69m. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2024 Human resources 0 100 10
2022 Policy 0 100 15

Question 69n. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 90 10 10
2024 Human resources 52 48 10
2024 Policy 52 48 30
2022 Policy 66 34 15

Question 69o. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I intend to file a grievance or a formal complaint, but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2024 Human resources 0 100 10

Question 69p. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 17 83 30
2022 Policy 7 93 15

Question 70. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 11 6 11 1 4 58 8 50 16 60
2024 Administration and operations 20 12 12 5 5 36 10 59 17 140
2024 Human resources 16 14 13 9 5 36 7 53 24 75
2024 Information technology 18 20 18 2 2 23 17 62 8 40
2024 Policy 11 5 10 5 3 55 12 47 23 315
2024 Project management 11 12 16 3 0 49 9 55 8 115
2022 Administration and operations 15 15 12 1 2 45 10 67 7 100
2022 Human resources 16 9 20 4 0 38 14 51 7 60
2022 Financial management 11 12 9 4 0 50 14 64 11 50
2022 Internal audit 0 22 9 7 6 45 11 49 30 10
2022 Policy 9 9 12 1 1 58 11 56 7 220
2022 Project management 9 8 12 3 4 53 12 47 20 105
2022 None of the above 13 13 14 2 1 42 14 60 7 50
2020 Communications or public affairs 19 3 19 0 0 45 14 53 0 35
2020 Administration and operations 17 8 19 3 0 41 11 53 7 95
2020 Human resources 32 14 9 0 2 32 12 81 3 55
2020 Financial management 30 15 5 5 3 33 10 78 13 40
2020 Information management 39 0 10 0 0 40 10 79 0 10
2020 Information technology 33 16 13 4 4 25 4 70 12 25
2020 Evaluation 9 0 9 9 0 55 18 33 33 10
2020 Policy 13 10 8 2 0 56 12 70 6 105
2020 Project management 12 12 14 8 3 41 10 50 22 65
2020 None of the above 11 13 33 0 0 38 4 43 0 50
2019 Communications or public affairs 15 9 41 6 0 21 9 33 8 35
2019 Administration and operations 23 13 18 1 0 36 9 65 2 85
2019 Human resources 31 14 12 0 0 28 14 79 0 50
2019 Financial management 26 10 28 3 0 28 5 54 4 40
2019 Information management 10 9 10 0 0 31 39 65 0 10
2019 Information technology 32 12 20 4 0 24 8 64 6 25
2019 Policy 10 9 17 1 1 53 9 50 6 85
2019 Project management 8 17 17 2 5 36 15 51 14 60
2019 None of the above 11 6 26 0 6 36 15 35 12 35

Question 71. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 26 29 13 5 4 22 1 72 11 60
2024 Administration and operations 35 23 15 5 3 17 3 72 10 145
2024 Human resources 26 37 13 10 6 7 1 69 17 75
2024 Financial management 28 22 17 12 0 18 3 63 15 45
2024 Information management 47 16 6 7 5 20 0 79 14 15
2024 Information technology 34 36 10 5 0 15 0 82 6 40
2024 Internal audit 46 25 8 0 0 10 12 90 0 10
2024 Data sciences 26 28 4 7 6 18 11 77 18 25
2024 Policy 21 27 14 7 3 26 3 67 14 315
2024 Project management 25 35 14 5 0 20 2 76 6 115
2024 None of the above 21 22 16 3 8 24 6 61 16 60
2022 Communications or public affairs 24 28 21 2 2 19 5 68 5 45
2022 Administration and operations 35 35 11 3 2 13 0 81 6 100
2022 Human resources 34 30 17 4 2 12 2 74 7 60
2022 Financial management 31 35 12 2 0 14 6 83 2 50
2022 Information management 77 16 0 0 0 7 0 100 0 10
2022 Information technology 56 23 0 0 0 9 12 100 0 25
2022 Policy 23 31 13 4 2 25 1 74 8 220
2022 Project management 21 32 13 2 5 24 4 73 10 105
2022 Other services to the public 39 34 0 0 9 14 4 89 11 20
2022 None of the above 28 31 16 0 5 17 2 74 6 50
2020 Communications or public affairs 34 24 21 3 0 16 3 71 3 40
2020 Administration and operations 34 26 14 1 2 20 2 78 4 95
2020 Human resources 51 25 11 2 0 11 0 86 2 55
2020 Financial management 35 30 13 5 3 13 3 76 9 40
2020 Information management 50 19 10 0 0 20 0 87 0 10
2020 Information technology 41 16 21 4 0 17 0 69 5 25
2020 Evaluation 36 36 9 0 0 18 0 89 0 10
2020 Policy 30 28 14 3 1 21 3 76 5 105
2020 Project management 21 32 20 8 3 15 2 63 13 65
2020 None of the above 23 31 35 0 0 10 2 61 0 50
2019 Communications or public affairs 41 23 21 3 0 9 3 73 3 35
2019 Administration and operations 40 23 14 1 0 21 0 81 1 85
2019 Human resources 53 21 8 0 0 14 4 90 0 50
2019 Financial management 33 28 31 3 0 5 0 65 3 40
2019 Information management 31 30 9 0 0 21 9 87 0 10
2019 Information technology 64 16 16 0 0 4 0 83 0 25
2019 Policy 24 33 13 3 1 23 2 76 6 85
2019 Project management 17 27 18 7 3 21 7 61 14 60
2019 None of the above 23 30 21 3 3 15 6 66 8 35

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to telework, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 84. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 35 65 10
2024 Communications or public affairs 23 77 60
2024 Administration and operations 19 81 145
2024 Human resources 23 77 75
2024 Financial management 13 87 45
2024 Information management 28 72 15
2024 Information technology 16 84 40
2024 Internal audit 27 73 10
2024 Evaluation 31 69 15
2024 Data sciences 22 78 25
2024 Policy 11 89 315
2024 Project management 8 92 115
2024 Other services to the public 27 73 20
2024 None of the above 17 83 60
2022 Communications or public affairs 11 89 45
2022 Administration and operations 11 89 100
2022 Human resources 23 77 60
2022 Financial management 9 91 50
2022 Information management 14 86 10
2022 Information technology 14 86 25
2022 Internal audit 14 86 10
2022 Evaluation 16 84 20
2022 Data sciences 9 91 20
2022 Policy 9 91 220
2022 Project management 9 91 105
2022 Other services to the public 24 76 20
2022 None of the above 15 85 50
2020 Communications or public affairs 17 83 35
2020 Administration and operations 12 88 90
2020 Human resources 14 86 55
2020 Financial management 10 90 40
2020 Information management 20 80 10
2020 Information technology 18 82 25
2020 Evaluation 9 91 10
2020 Policy 10 90 105
2020 Project management 11 89 65
2020 None of the above 14 86 50
2019 Communications or public affairs 27 73 35
2019 Administration and operations 13 87 85
2019 Human resources 14 86 50
2019 Financial management 5 95 40
2019 Information management 10 90 10
2019 Information technology 12 88 25
2019 Policy 14 86 85
2019 Project management 8 92 60
2019 None of the above 12 88 35

Question 85. Were the requests for workplace accommodation measures related to a disability?

Disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society. Barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 69 31 15
2024 Administration and operations 66 34 30
2024 Human resources 77 23 20
2024 Policy 66 34 35
2024 None of the above 92 8 10
2022 Administration and operations 78 22 10
2022 Human resources 68 32 15
2022 Policy 79 21 25
2022 Project management 75 25 10
2020 Administration and operations 54 46 10
2020 Policy 65 35 10

Question 86. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 75 25 15
2024 Administration and operations 56 44 30
2024 Human resources 83 17 20
2024 Policy 79 21 35
2024 None of the above 79 21 10
2022 Administration and operations 75 25 10
2022 Human resources 70 30 15
2022 Policy 64 36 20
2022 Project management 83 17 10
2020 Administration and operations 64 36 10
2020 Policy 63 37 10
2019 Administration and operations 91 9 10
2019 Policy 92 8 10

Question 87. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 30 36 8 9 0 17 0 79 11 10
2024 Administration and operations 35 35 5 15 11 0 0 69 25 15
2024 Human resources 15 46 6 28 5 0 0 62 33 20
2024 Policy 42 33 6 8 11 0 0 75 19 30
2022 Policy 23 34 7 23 7 7 0 61 31 15
2019 Administration and operations 40 20 10 30 0 0 0 60 30 10
2019 Policy 27 55 9 9 0 0 0 82 9 10

Question 88. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 66 16 9 9 0 0 0 82 9 10
2024 Communications or public affairs 44 29 4 9 10 3 2 76 20 60
2024 Administration and operations 52 25 8 3 9 3 0 80 12 145
2024 Human resources 50 30 7 2 4 1 5 85 7 75
2024 Financial management 42 38 4 8 2 0 6 85 10 45
2024 Information management 71 10 7 6 7 0 0 81 12 15
2024 Information technology 56 28 6 5 0 5 0 89 5 40
2024 Internal audit 74 18 0 0 0 0 8 100 0 10
2024 Evaluation 39 44 5 0 0 6 6 94 0 15
2024 Data sciences 49 38 0 0 6 0 7 93 7 25
2024 Policy 41 36 9 8 3 1 2 79 12 315
2024 Project management 36 37 16 4 3 0 4 76 7 115
2024 Other services to the public 19 56 9 12 4 0 0 75 16 20
2024 None of the above 45 18 12 8 7 7 2 70 17 60
2022 Communications or public affairs 43 34 10 2 2 2 5 84 5 45
2022 Administration and operations 49 29 9 2 5 2 5 84 7 100
2022 Human resources 55 24 7 4 7 2 0 82 11 55
2022 Financial management 37 40 4 8 2 2 6 85 11 50
2022 Information management 60 19 14 0 0 0 7 85 0 10
2022 Information technology 56 19 16 0 0 4 5 83 0 25
2022 Internal audit 55 23 9 6 7 0 0 78 13 10
2022 Evaluation 32 40 8 20 0 0 0 72 20 20
2022 Data sciences 24 51 9 13 4 0 0 75 17 20
2022 Policy 44 38 7 3 1 3 4 88 4 220
2022 Project management 42 31 10 6 3 4 5 79 10 105
2022 Other services to the public 48 34 9 0 5 0 4 86 5 20
2022 None of the above 54 22 5 7 7 0 5 80 15 50
2020 Communications or public affairs 60 26 0 3 3 3 5 94 6 40
2020 Administration and operations 48 36 3 1 2 4 5 93 4 95
2020 Human resources 63 28 2 2 2 0 4 94 4 55
2020 Financial management 62 28 3 0 3 3 3 94 3 40
2020 Information management 59 20 10 0 0 10 0 88 0 10
2020 Information technology 74 18 0 9 0 0 0 91 9 25
2020 Evaluation 27 27 27 9 0 0 9 60 10 10
2020 Policy 49 37 6 2 0 4 3 92 2 105
2020 Project management 38 41 11 3 3 1 3 83 6 65
2020 None of the above 54 28 6 4 0 4 4 89 4 50
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Workplace well-being

A safe and healthy workplace

Question 80. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 66 9 0 17 0 0 8 82 18 10
2024 Communications or public affairs 50 28 9 4 9 0 2 79 12 60
2024 Administration and operations 64 17 7 5 6 1 0 82 11 145
2024 Human resources 60 19 7 5 8 0 1 80 13 75
2024 Financial management 54 25 9 10 2 0 0 79 12 45
2024 Information management 61 18 10 11 0 0 0 79 11 15
2024 Information technology 59 30 5 5 0 0 0 89 5 40
2024 Internal audit 82 18 0 0 0 0 0 100 0 10
2024 Evaluation 39 48 7 0 0 6 0 93 0 15
2024 Data sciences 52 28 0 10 6 4 0 84 16 25
2024 Policy 56 28 7 4 4 1 0 85 8 315
2024 Project management 52 35 7 2 2 1 1 89 4 115
2024 Other services to the public 51 27 14 0 8 0 0 78 8 20
2024 None of the above 44 28 11 9 6 2 0 74 16 60
2022 Communications or public affairs 59 35 4 2 0 0 0 94 2 45
2022 Administration and operations 55 31 7 3 3 0 1 87 6 100
2022 Human resources 55 28 7 6 4 0 0 83 10 60
2022 Financial management 36 43 10 9 0 0 2 80 9 50
2022 Information management 88 12 0 0 0 0 0 100 0 10
2022 Information technology 80 8 0 5 3 4 0 91 9 25
2022 Internal audit 67 7 0 0 21 0 6 78 22 10
2022 Evaluation 58 25 0 17 0 0 0 83 17 20
2022 Data sciences 53 32 11 0 4 0 0 85 4 20
2022 Policy 57 33 3 3 1 1 1 92 5 220
2022 Project management 56 27 3 5 6 2 1 85 12 105
2022 Other services to the public 57 23 11 0 5 5 0 84 5 20
2022 None of the above 58 11 7 11 10 2 2 71 22 50
2020 Communications or public affairs 71 24 3 0 3 0 0 95 3 40
2020 Administration and operations 50 33 7 4 3 1 1 85 8 95
2020 Human resources 71 21 4 4 0 0 0 93 4 55
2020 Financial management 50 40 5 3 3 0 0 90 5 40
2020 Information management 69 0 0 20 10 0 0 69 31 10
2020 Information technology 75 12 4 4 0 4 0 91 4 25
2020 Evaluation 36 45 9 0 0 9 0 90 0 10
2020 Policy 46 41 6 6 1 0 0 87 7 105
2020 Project management 41 36 9 8 5 0 2 78 13 65
2020 None of the above 52 26 8 10 4 0 0 78 14 50

A psychologically healthy workplace

Question 51. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 0 9 9 32 10 41 83 0 10
2024 Communications or public affairs 0 4 20 6 39 3 28 65 6 60
2024 Administration and operations 3 3 10 13 35 8 29 75 10 145
2024 Human resources 5 12 15 3 28 2 34 49 28 75
2024 Financial management 0 4 15 10 44 2 25 73 5 45
2024 Information management 0 29 6 0 40 5 20 54 39 15
2024 Information technology 5 4 8 3 57 2 20 78 12 40
2024 Internal audit 0 0 0 0 33 18 49 100 0 10
2024 Evaluation 0 0 37 0 23 0 41 38 0 15
2024 Data sciences 3 7 4 3 34 3 46 73 20 25
2024 Policy 3 7 11 6 40 7 26 69 15 315
2024 Project management 2 5 11 9 41 3 28 73 11 115
2024 Other services to the public 4 24 0 6 29 15 22 56 44 20
2024 None of the above 5 4 9 11 23 7 41 65 18 60
2022 Communications or public affairs 2 10 15 3 45 4 21 63 17 45
2022 Administration and operations 2 3 9 12 43 5 27 80 7 100
2022 Human resources 0 9 11 6 49 4 20 73 13 55
2022 Financial management 2 6 5 2 57 5 24 83 11 45
2022 Information management 0 0 7 7 57 0 29 90 0 10
2022 Information technology 0 0 3 5 56 4 32 95 0 25
2022 Internal audit 0 21 7 0 23 13 35 45 41 10
2022 Evaluation 8 10 25 4 18 13 21 34 27 20
2022 Data sciences 4 8 16 5 62 0 4 71 13 20
2022 Policy 0 5 7 10 39 6 33 80 8 220
2022 Project management 1 3 11 5 47 5 28 78 6 105
2022 Other services to the public 9 4 14 5 35 0 33 60 20 20
2022 None of the above 0 11 16 2 34 4 33 57 17 50

Question 76. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 41 32 20 8 0 0 41 28 10
2024 Communications or public affairs 21 39 19 6 9 5 0 63 16 60
2024 Administration and operations 25 34 25 7 7 1 0 60 14 145
2024 Human resources 20 37 9 16 7 10 0 63 26 75
2024 Financial management 20 38 17 6 11 8 0 64 18 45
2024 Information management 48 18 19 6 0 9 0 72 6 15
2024 Information technology 21 41 17 10 0 11 0 69 12 35
2024 Internal audit 47 53 0 0 0 0 0 100 0 10
2024 Evaluation 16 16 31 16 12 0 9 35 31 15
2024 Data sciences 8 35 26 10 10 11 0 48 23 25
2024 Policy 12 34 23 15 9 6 0 49 26 315
2024 Project management 15 43 22 12 7 0 0 58 20 115
2024 Other services to the public 5 52 21 4 14 4 0 59 19 20
2024 None of the above 19 19 25 16 11 10 0 42 30 60
2022 Communications or public affairs 31 36 12 8 9 4 0 70 18 45
2022 Administration and operations 28 42 14 9 4 3 0 72 14 100
2022 Human resources 31 44 12 12 2 0 0 75 13 60
2022 Financial management 20 47 15 10 4 4 0 70 14 50
2022 Information management 37 37 14 0 0 12 0 84 0 10
2022 Information technology 41 35 9 5 0 10 0 85 6 25
2022 Internal audit 14 66 7 0 0 14 0 92 0 10
2022 Evaluation 5 45 13 21 7 9 0 55 31 20
2022 Data sciences 4 53 18 9 10 7 0 61 20 20
2022 Policy 15 38 23 10 7 6 0 57 19 220
2022 Project management 15 41 21 11 7 6 0 59 19 105
2022 Other services to the public 34 43 12 0 10 0 0 77 10 20
2022 None of the above 28 31 15 10 11 5 0 62 22 50
2020 Communications or public affairs 49 32 2 13 3 0 0 82 16 40
2020 Administration and operations 40 44 6 4 1 4 0 88 6 95
2020 Human resources 56 35 9 0 0 0 0 91 0 55
2020 Financial management 28 45 17 5 3 3 0 74 8 40
2020 Information management 69 20 10 0 0 0 0 90 0 10
2020 Information technology 54 42 0 0 0 4 0 100 0 25
2020 Evaluation 45 55 0 0 0 0 0 100 0 10
2020 Policy 31 50 13 4 1 1 0 82 5 105
2020 Project management 26 40 21 7 6 0 0 65 14 65
2020 None of the above 41 40 10 2 4 2 0 83 6 50
2019 Communications or public affairs 33 56 3 3 3 3 0 91 6 35
2019 Administration and operations 40 46 6 2 2 4 0 89 5 85
2019 Human resources 59 31 8 0 0 2 0 92 0 50
2019 Financial management 33 41 20 0 3 3 0 76 3 40
2019 Information management 41 29 21 0 0 0 9 77 0 10
2019 Information technology 56 35 8 0 0 0 0 92 0 25
2019 Policy 35 42 14 7 0 2 0 78 7 85
2019 Project management 13 43 21 16 5 2 0 57 22 60
2019 None of the above 24 37 25 11 3 0 0 61 14 35

Question 77. In general, how is your mental health?
Survey year Demographic Excellent
(%)		 Very good
(%)		 Good
(%)		 Fair
(%)		 Poor
(%)		 Total responses
2024 Client contact centre 0 31 42 19 8 10
2024 Communications or public affairs 11 16 35 30 9 60
2024 Administration and operations 6 26 41 20 6 145
2024 Human resources 9 26 33 25 7 75
2024 Financial management 8 21 45 18 8 45
2024 Information management 0 29 20 45 6 15
2024 Information technology 0 24 64 8 5 40
2024 Internal audit 27 16 57 0 0 10
2024 Evaluation 19 11 33 32 5 15
2024 Data sciences 4 24 50 14 7 25
2024 Policy 8 23 35 25 9 315
2024 Project management 8 25 46 19 3 115
2024 Other services to the public 5 24 47 14 10 20
2024 None of the above 12 18 33 28 10 60
2022 Communications or public affairs 10 21 37 29 3 45
2022 Administration and operations 11 26 35 25 4 100
2022 Human resources 6 24 38 26 6 60
2022 Financial management 13 16 42 21 8 50
2022 Information management 0 54 19 14 14 10
2022 Information technology 24 43 15 18 0 25
2022 Internal audit 11 16 46 27 0 10
2022 Evaluation 22 9 45 25 0 20
2022 Data sciences 15 23 14 25 23 20
2022 Policy 9 23 38 25 5 220
2022 Project management 6 26 39 19 9 105
2022 Other services to the public 4 48 20 17 11 20
2022 None of the above 2 16 40 24 18 50

Question 78. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 66 9 9 8 0 0 8 82 9 10
2024 Communications or public affairs 53 26 5 5 8 4 0 82 14 60
2024 Administration and operations 61 21 6 2 7 1 1 84 9 145
2024 Human resources 60 19 10 3 4 3 1 82 8 75
2024 Financial management 54 24 10 6 2 2 2 82 8 45
2024 Information management 61 23 6 0 11 0 0 84 11 15
2024 Information technology 59 30 6 0 0 5 0 94 0 40
2024 Internal audit 92 0 8 0 0 0 0 92 0 10
2024 Evaluation 41 17 42 0 0 0 0 58 0 15
2024 Data sciences 45 42 3 0 3 4 3 93 3 25
2024 Policy 56 27 8 4 3 2 0 85 7 310
2024 Project management 53 35 6 3 2 1 0 89 5 115
2024 Other services to the public 35 47 14 0 4 0 0 82 4 20
2024 None of the above 48 27 9 3 5 9 0 81 9 60
2022 Communications or public affairs 55 34 11 0 0 0 0 89 0 45
2022 Administration and operations 57 34 4 3 2 0 0 91 5 100
2022 Human resources 46 39 6 4 4 2 0 87 7 60
2022 Financial management 39 37 10 8 0 3 2 81 9 50
2022 Information management 88 12 0 0 0 0 0 100 0 10
2022 Information technology 81 9 3 0 3 4 0 93 4 25
2022 Internal audit 58 22 21 0 0 0 0 79 0 10
2022 Evaluation 58 35 0 7 0 0 0 93 7 20
2022 Data sciences 41 35 8 5 4 7 0 81 10 20
2022 Policy 54 28 11 2 1 3 2 85 4 220
2022 Project management 55 29 6 3 1 4 2 89 4 105
2022 Other services to the public 51 31 4 9 0 5 0 86 9 20
2022 None of the above 51 20 13 2 7 4 3 77 9 50
2020 Communications or public affairs 50 37 8 5 0 0 0 87 5 40
2020 Administration and operations 53 35 8 2 0 2 0 89 2 95
2020 Human resources 72 23 0 5 0 0 0 95 5 55
2020 Financial management 53 27 17 0 3 0 0 80 3 40
2020 Information management 69 10 10 0 10 0 0 80 10 10
2020 Information technology 55 25 12 4 0 4 0 83 4 25
2020 Evaluation 64 9 18 0 0 0 9 80 0 10
2020 Policy 42 38 15 4 0 2 0 81 4 105
2020 Project management 44 32 15 5 4 0 0 76 9 65
2020 None of the above 52 22 14 6 4 0 2 75 11 50

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 66 8 0 18 0 0 8 80 20 10
2024 Communications or public affairs 37 36 0 11 16 1 0 73 27 60
2024 Administration and operations 55 19 10 7 7 3 0 76 14 145
2024 Human resources 51 21 10 6 10 0 1 74 16 75
2024 Financial management 48 23 10 14 4 0 0 71 19 45
2024 Information management 56 18 6 11 10 0 0 74 21 15
2024 Information technology 54 22 11 13 0 0 0 76 13 40
2024 Internal audit 75 25 0 0 0 0 0 100 0 10
2024 Evaluation 34 34 21 0 5 6 0 73 6 15
2024 Data sciences 45 18 6 17 13 0 0 63 31 25
2024 Policy 41 30 9 12 8 1 0 71 20 315
2024 Project management 44 34 9 7 5 2 0 79 11 115
2024 Other services to the public 29 37 15 10 8 0 0 67 19 20
2024 None of the above 42 20 11 13 11 4 0 64 25 60
2022 Communications or public affairs 55 31 6 8 0 0 0 86 8 45
2022 Administration and operations 47 26 14 6 5 1 0 74 11 100
2022 Human resources 48 31 13 3 5 0 0 79 8 60
2022 Financial management 34 33 12 19 0 0 2 68 20 50
2022 Information management 81 19 0 0 0 0 0 100 0 10
2022 Information technology 68 20 0 5 3 4 0 91 9 25
2022 Internal audit 51 23 0 0 21 6 0 78 22 10
2022 Evaluation 56 23 8 12 0 0 0 79 12 20
2022 Data sciences 33 28 26 9 4 0 0 62 13 20
2022 Policy 43 34 7 10 3 2 1 79 13 220
2022 Project management 52 22 4 10 10 1 1 76 20 105
2022 Other services to the public 39 27 15 5 9 5 0 69 15 20
2022 None of the above 47 20 7 13 12 0 2 68 25 50
2020 Communications or public affairs 45 34 13 5 3 0 0 79 8 40
2020 Administration and operations 44 36 9 4 7 0 0 80 11 95
2020 Human resources 62 27 4 4 2 2 0 91 6 55
2020 Financial management 45 32 10 10 3 0 0 77 12 40
2020 Information management 59 21 0 10 10 0 0 80 20 10
2020 Information technology 46 29 4 13 4 4 0 78 18 25
2020 Evaluation 45 0 36 0 0 18 0 56 0 10
2020 Policy 29 39 13 15 3 1 0 68 18 105
2020 Project management 29 34 12 13 11 1 0 64 24 65
2020 None of the above 48 26 8 6 10 0 2 75 17 50

Question 81. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional individual behaviours and organizational practices.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 18 23 42 0 8 0 8 45 9 10
2024 Communications or public affairs 29 38 14 9 10 0 0 67 19 60
2024 Administration and operations 28 35 18 7 10 1 1 65 17 145
2024 Human resources 22 38 20 9 10 0 0 60 20 75
2024 Financial management 23 49 11 2 12 2 0 74 15 45
2024 Information management 51 11 6 21 11 0 0 62 32 15
2024 Information technology 24 56 12 7 2 0 0 79 9 40
2024 Internal audit 39 46 16 0 0 0 0 84 0 10
2024 Evaluation 17 35 20 7 16 6 0 54 24 15
2024 Data sciences 25 38 11 7 6 12 0 72 15 25
2024 Policy 20 37 14 16 10 3 0 59 26 315
2024 Project management 19 44 13 18 7 0 0 63 24 115
2024 Other services to the public 5 39 20 14 18 4 0 46 34 20
2024 None of the above 21 29 13 18 14 5 0 53 34 60
2022 Communications or public affairs 26 44 11 13 3 2 0 73 16 45
2022 Administration and operations 34 36 10 10 6 4 0 73 17 100
2022 Human resources 24 49 12 11 2 2 0 74 13 60
2022 Financial management 14 49 23 7 8 0 0 63 14 50
2022 Information management 18 58 17 7 0 0 0 76 7 10
2022 Information technology 33 42 12 4 0 9 0 83 4 25
2022 Internal audit 25 34 21 13 7 0 0 59 20 10
2022 Evaluation 18 34 11 29 7 0 0 53 37 20
2022 Data sciences 28 53 10 5 4 0 0 81 9 20
2022 Policy 22 40 14 14 6 4 0 64 21 220
2022 Project management 18 41 11 19 9 3 0 61 28 105
2022 Other services to the public 36 26 14 9 15 0 0 62 25 20
2022 None of the above 31 25 22 9 11 3 0 57 20 50
2020 Communications or public affairs 26 39 13 19 2 0 0 66 21 40
2020 Administration and operations 32 33 18 10 3 4 0 68 13 95
2020 Human resources 49 31 12 7 0 0 0 80 7 55
2020 Financial management 17 45 13 15 8 3 0 64 23 40
2020 Information management 49 31 10 10 0 0 0 80 10 10
2020 Information technology 50 25 17 4 0 4 0 78 4 25
2020 Evaluation 55 45 0 0 0 0 0 100 0 10
2020 Policy 26 37 21 9 5 3 0 64 15 105
2020 Project management 23 27 21 9 12 8 0 54 23 65
2020 None of the above 29 29 14 23 4 0 0 59 28 50
2019 Communications or public affairs 27 41 3 18 9 3 0 70 27 35
2019 Administration and operations 32 41 13 8 5 1 0 74 13 85
2019 Human resources 53 31 12 2 2 0 0 84 4 50
2019 Financial management 25 47 15 10 3 0 0 72 13 40
2019 Information management 31 39 21 0 0 0 9 77 0 10
2019 Information technology 50 33 17 0 0 0 0 83 0 25
2019 Policy 22 32 19 16 7 3 0 56 24 85
2019 Project management 9 32 21 24 12 2 0 42 36 60
2019 None of the above 15 32 30 9 12 3 0 48 21 35

Question 83. Of those who indicated that they are a supervisor: I am equipped to support employees in my work unit who are experiencing mental health issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 13 68 7 6 0 6 0 86 7 15
2024 Administration and operations 25 44 7 17 7 0 0 69 24 40
2024 Human resources 21 46 9 16 7 0 0 67 23 30
2024 Financial management 14 40 20 17 0 5 4 59 19 20
2024 Information technology 15 64 7 0 15 0 0 78 15 15
2024 Policy 11 49 15 17 8 0 0 60 25 90
2024 Project management 11 56 17 10 5 0 0 68 15 35
2024 None of the above 29 43 17 5 6 0 0 72 11 15
2022 Communications or public affairs 15 57 9 18 0 0 0 73 18 10
2022 Administration and operations 29 37 17 9 4 4 0 69 13 25
2022 Human resources 25 46 9 16 4 0 0 70 21 25
2022 Financial management 10 26 31 27 5 0 0 36 33 20
2022 Information technology 39 61 0 0 0 0 0 100 0 10
2022 Policy 13 49 20 15 3 0 0 62 18 60
2022 Project management 11 59 13 10 4 3 0 73 14 30
2022 Other services to the public 29 48 0 23 0 0 0 77 23 10
2022 None of the above 24 48 19 9 0 0 0 72 9 20
2020 Communications or public affairs 46 54 0 0 0 0 0 100 0 10
2020 Administration and operations 32 49 5 9 5 0 0 81 14 20
2020 Human resources 43 43 14 0 0 0 0 86 0 15
2020 Financial management 37 37 10 16 0 0 0 73 16 20
2020 Policy 22 51 13 14 0 0 0 73 14 35
2020 Project management 18 42 18 9 9 0 5 62 19 20
2020 None of the above 12 62 7 19 0 0 0 74 19 15
2019 Administration and operations 27 58 0 7 7 0 0 85 15 15
2019 Human resources 42 43 7 7 0 0 0 86 7 15
2019 Financial management 28 28 14 7 8 0 14 66 18 15
2019 Information technology 45 45 0 9 0 0 0 91 9 10
2019 Policy 13 51 6 18 3 6 3 70 24 35
2019 Project management 13 37 19 12 0 6 13 62 15 15
2019 None of the above 33 33 17 9 8 0 0 67 16 10

Work-related stress

Question 73a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 16 26 0 9 0 10 43 57 10
2024 Communications or public affairs 37 30 12 9 10 0 2 38 62 60
2024 Administration and operations 40 28 17 4 6 1 4 42 58 145
2024 Human resources 53 26 9 3 8 0 1 54 46 75
2024 Financial management 50 24 16 2 6 0 2 51 49 45
2024 Information management 39 22 15 4 20 0 0 39 61 15
2024 Information technology 47 25 17 8 3 0 0 47 53 40
2024 Internal audit 46 8 38 8 0 0 0 46 54 10
2024 Evaluation 46 18 19 6 0 5 5 51 49 15
2024 Data sciences 33 39 12 3 4 0 8 36 64 25
2024 Policy 43 28 11 8 5 1 3 45 55 315
2024 Project management 39 30 12 5 10 0 4 40 60 115
2024 Other services to the public 39 53 4 0 4 0 0 39 61 20
2024 None of the above 40 11 22 3 12 1 9 45 55 60
2022 Communications or public affairs 29 31 24 0 11 0 4 45
2022 Administration and operations 38 30 13 7 8 0 4 95
2022 Human resources 35 35 10 2 13 0 5 60
2022 Financial management 40 31 16 2 10 0 2 50
2022 Information management 57 30 12 0 0 0 0 10
2022 Information technology 39 12 33 0 16 0 0 25
2022 Internal audit 31 47 15 0 7 0 0 10
2022 Evaluation 57 26 12 5 0 0 0 20
2022 Data sciences 28 18 15 25 13 0 0 20
2022 Policy 34 26 19 9 10 0 2 220
2022 Project management 35 27 20 7 8 0 3 105
2022 Other services to the public 39 30 4 9 12 0 5 20
2022 None of the above 47 24 7 8 11 0 3 50
2020 Communications or public affairs 27 42 23 8 0 0 0 40
2020 Administration and operations 30 23 23 10 11 1 2 95
2020 Human resources 42 23 23 9 3 0 0 55
2020 Financial management 47 17 20 7 8 0 0 40
2020 Information management 40 30 20 0 10 0 0 10
2020 Information technology 54 16 4 13 13 0 0 25
2020 Evaluation 55 18 9 9 0 0 9 10
2020 Policy 30 36 23 5 6 0 1 105
2020 Project management 24 31 18 8 15 0 3 65
2020 None of the above 50 21 12 2 14 0 0 50
2019 Communications or public affairs 24 38 21 0 18 0 0 35
2019 Administration and operations 39 17 24 6 11 0 2 85
2019 Human resources 39 35 18 2 6 0 0 50
2019 Financial management 30 28 13 10 18 0 0 40
2019 Information management 9 21 21 20 21 0 9 10
2019 Information technology 28 32 16 16 8 0 0 25
2019 Policy 22 32 19 8 18 0 1 85
2019 Project management 24 29 16 10 19 0 2 60
2019 None of the above 18 32 30 12 6 0 3 35

Question 73b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 22 19 23 0 0 10 29 71 10
2024 Communications or public affairs 12 24 36 17 11 0 0 12 88 60
2024 Administration and operations 17 21 34 10 17 0 1 17 83 145
2024 Human resources 20 24 19 21 15 0 1 20 80 75
2024 Financial management 7 28 33 15 16 0 0 7 93 45
2024 Information management 17 48 23 12 0 0 0 17 83 15
2024 Information technology 24 27 22 12 16 0 0 24 76 40
2024 Internal audit 31 45 8 8 8 0 0 31 69 10
2024 Evaluation 28 32 18 23 0 0 0 28 72 15
2024 Data sciences 19 28 31 9 13 0 0 19 81 25
2024 Policy 14 24 27 16 18 0 1 14 86 310
2024 Project management 14 23 29 18 17 0 0 14 86 115
2024 Other services to the public 4 23 50 15 8 0 0 4 96 20
2024 None of the above 22 28 25 13 10 2 0 23 77 60
2022 Communications or public affairs 7 34 28 13 18 0 0 45
2022 Administration and operations 9 30 27 19 13 0 1 100
2022 Human resources 14 13 31 13 29 0 0 55
2022 Financial management 8 24 26 18 22 0 4 45
2022 Information management 0 14 56 21 9 0 0 10
2022 Information technology 5 41 30 21 3 0 0 25
2022 Internal audit 0 39 30 18 13 0 0 10
2022 Evaluation 26 28 18 13 15 0 0 20
2022 Data sciences 27 21 22 20 9 0 0 20
2022 Policy 13 28 26 16 17 0 1 220
2022 Project management 14 23 28 16 19 0 0 105
2022 Other services to the public 10 41 19 15 14 0 0 20
2022 None of the above 13 30 22 9 27 0 0 50
2020 Communications or public affairs 13 16 24 29 18 0 0 40
2020 Administration and operations 11 16 31 22 19 0 0 95
2020 Human resources 12 19 30 25 14 0 0 55
2020 Financial management 5 12 20 34 28 0 0 40
2020 Information management 29 51 10 0 10 0 0 10
2020 Information technology 8 29 46 8 8 0 0 25
2020 Evaluation 27 9 27 27 0 0 9 10
2020 Policy 9 16 29 21 25 0 0 105
2020 Project management 9 12 29 27 23 0 0 65
2020 None of the above 19 20 24 13 23 0 0 50
2019 Communications or public affairs 15 15 18 35 18 0 0 35
2019 Administration and operations 18 22 40 15 6 0 0 85
2019 Human resources 26 21 29 14 10 0 0 50
2019 Financial management 13 25 13 31 18 0 0 40
2019 Information management 10 30 21 9 21 0 9 10
2019 Information technology 24 21 28 12 16 0 0 25
2019 Policy 12 28 25 20 16 0 0 85
2019 Project management 5 25 27 28 16 0 0 60
2019 None of the above 9 12 24 38 17 0 0 35

Question 73c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 24 32 7 0 0 10 29 71 10
2024 Communications or public affairs 12 24 28 23 11 0 1 13 87 60
2024 Administration and operations 16 29 23 15 14 1 1 17 83 145
2024 Human resources 25 24 21 17 11 0 2 25 75 75
2024 Financial management 17 26 24 12 21 0 0 17 83 45
2024 Information management 29 40 17 5 9 0 0 29 71 15
2024 Information technology 29 29 19 8 15 0 0 29 71 40
2024 Internal audit 21 55 16 0 8 0 0 21 79 10
2024 Evaluation 37 33 19 5 5 0 0 37 63 15
2024 Data sciences 24 31 13 19 12 0 0 24 76 25
2024 Policy 13 24 21 21 21 0 1 13 87 310
2024 Project management 14 28 25 21 13 0 0 14 86 115
2024 Other services to the public 16 12 40 19 12 0 0 16 84 20
2024 None of the above 17 28 20 19 12 2 2 17 83 60
2022 Communications or public affairs 3 26 23 20 29 0 0 45
2022 Administration and operations 18 25 27 17 12 0 0 100
2022 Human resources 24 16 26 16 17 0 2 60
2022 Financial management 16 23 14 18 25 0 4 50
2022 Information management 25 30 12 7 26 0 0 10
2022 Information technology 14 28 25 18 14 0 0 25
2022 Internal audit 7 30 27 9 27 0 0 10
2022 Evaluation 37 27 18 6 13 0 0 20
2022 Data sciences 27 29 14 20 9 0 0 20
2022 Policy 13 22 29 18 16 0 1 220
2022 Project management 17 21 24 19 20 0 0 105
2022 Other services to the public 30 19 27 9 15 0 0 20
2022 None of the above 20 24 14 16 26 0 0 50
2020 Communications or public affairs 8 22 26 21 24 0 0 40
2020 Administration and operations 12 16 40 19 12 0 1 95
2020 Human resources 15 25 32 18 9 0 0 55
2020 Financial management 5 18 10 31 36 0 0 40
2020 Information management 30 50 10 10 0 0 0 10
2020 Information technology 21 29 34 8 8 0 0 25
2020 Evaluation 27 45 0 18 0 0 9 10
2020 Policy 8 16 26 24 24 0 0 105
2020 Project management 12 21 26 20 21 0 0 65
2020 None of the above 23 14 25 16 21 0 0 50
2019 Communications or public affairs 9 31 12 24 24 0 0 35
2019 Administration and operations 21 26 31 18 5 0 0 85
2019 Human resources 35 19 29 8 10 0 0 50
2019 Financial management 20 13 20 33 13 0 0 40
2019 Information management 20 10 30 31 0 0 9 10
2019 Information technology 21 38 21 12 8 0 0 25
2019 Policy 13 22 24 24 15 1 1 85
2019 Project management 8 18 26 24 22 2 0 60
2019 None of the above 9 24 33 12 21 0 0 35

Question 73d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 24 8 25 25 8 0 10 27 73 10
2024 Communications or public affairs 23 25 26 11 13 0 3 23 77 60
2024 Administration and operations 25 25 23 11 14 0 2 26 74 145
2024 Human resources 16 20 28 19 13 0 3 17 83 75
2024 Financial management 14 26 37 16 8 0 0 14 86 45
2024 Information management 16 20 38 15 11 0 0 16 84 15
2024 Information technology 14 38 26 14 7 0 0 14 86 40
2024 Internal audit 20 53 0 8 18 0 0 20 80 10
2024 Evaluation 32 24 11 17 16 0 0 32 68 15
2024 Data sciences 31 15 16 14 15 0 10 34 66 25
2024 Policy 22 25 19 15 17 1 2 23 77 315
2024 Project management 18 24 26 14 18 0 0 18 82 115
2024 Other services to the public 5 27 34 30 4 0 0 5 95 20
2024 None of the above 18 20 28 13 17 0 4 19 81 60
2022 Communications or public affairs 13 30 26 12 16 0 2 45
2022 Administration and operations 18 27 24 15 15 0 1 100
2022 Human resources 15 14 23 20 28 0 1 60
2022 Financial management 11 25 22 19 18 2 2 45
2022 Information management 14 25 26 26 9 0 0 10
2022 Information technology 8 33 29 21 0 0 8 25
2022 Internal audit 0 37 7 36 20 0 0 10
2022 Evaluation 27 14 36 9 14 0 0 20
2022 Data sciences 43 23 14 15 4 0 0 20
2022 Policy 16 22 27 12 20 2 1 220
2022 Project management 12 19 26 21 17 3 2 105
2022 Other services to the public 28 33 20 11 8 0 0 20
2022 None of the above 22 24 19 20 15 0 0 50
2020 Communications or public affairs 19 14 5 35 24 0 3 35
2020 Administration and operations 19 11 35 20 12 0 3 95
2020 Human resources 17 28 25 18 11 2 0 55
2020 Financial management 3 20 15 23 40 0 0 40
2020 Information management 39 31 20 10 0 0 0 10
2020 Information technology 21 25 33 17 4 0 0 25
2020 Evaluation 36 9 9 27 9 0 9 10
2020 Policy 10 27 18 20 23 2 0 105
2020 Project management 5 20 33 23 20 0 0 65
2020 None of the above 23 20 16 18 23 0 0 50
2019 Communications or public affairs 9 15 21 41 15 0 0 35
2019 Administration and operations 17 32 24 16 10 0 1 85
2019 Human resources 36 29 20 4 8 0 2 50
2019 Financial management 15 25 18 23 16 0 3 40
2019 Information management 20 21 20 21 10 0 9 10
2019 Information technology 16 25 24 20 16 0 0 25
2019 Policy 15 21 28 19 15 1 1 85
2019 Project management 11 26 13 26 22 2 0 60
2019 None of the above 9 27 23 27 15 0 0 35

Question 73e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 25 16 0 0 0 10 55 45 10
2024 Communications or public affairs 29 35 15 6 10 0 4 31 69 60
2024 Administration and operations 37 31 15 5 8 1 5 39 61 145
2024 Human resources 42 20 17 4 4 0 13 48 52 75
2024 Financial management 36 39 9 9 8 0 0 36 64 45
2024 Information management 65 21 5 9 0 0 0 65 35 15
2024 Information technology 46 27 8 13 6 0 0 46 54 40
2024 Internal audit 68 16 8 8 0 0 0 68 32 10
2024 Evaluation 64 11 7 0 0 0 18 79 21 15
2024 Data sciences 50 13 19 4 7 0 6 54 46 25
2024 Policy 42 20 14 10 11 0 4 44 56 315
2024 Project management 34 30 18 10 5 0 3 35 65 115
2024 Other services to the public 37 38 7 15 4 0 0 37 63 20
2024 None of the above 42 19 19 8 8 0 4 44 56 60
2022 Communications or public affairs 13 27 33 7 17 0 4 45
2022 Administration and operations 31 31 18 11 6 0 3 100
2022 Human resources 43 22 16 8 10 0 1 60
2022 Financial management 35 26 19 5 12 2 2 50
2022 Information management 51 17 32 0 0 0 0 10
2022 Information technology 45 24 16 7 0 0 8 25
2022 Internal audit 35 20 22 9 13 0 0 10
2022 Evaluation 48 29 18 5 0 0 0 20
2022 Data sciences 53 18 9 10 10 0 0 20
2022 Policy 34 29 16 8 10 0 2 220
2022 Project management 39 19 21 9 7 1 5 105
2022 Other services to the public 50 18 13 5 13 0 0 20
2022 None of the above 43 20 7 6 21 0 3 50
2020 Communications or public affairs 18 24 24 21 13 0 0 40
2020 Administration and operations 23 25 19 17 12 0 3 95
2020 Human resources 36 30 14 9 9 0 2 55
2020 Financial management 17 20 13 30 20 0 0 40
2020 Information management 49 31 10 10 0 0 0 10
2020 Information technology 55 21 8 17 0 0 0 25
2020 Evaluation 27 27 36 0 0 0 9 10
2020 Policy 17 25 15 22 21 0 0 105
2020 Project management 20 20 36 9 14 0 1 65
2020 None of the above 28 18 20 14 20 0 0 50
2019 Communications or public affairs 21 23 18 23 15 0 0 35
2019 Administration and operations 41 22 19 11 5 1 1 85
2019 Human resources 50 21 12 8 10 0 0 50
2019 Financial management 31 33 16 13 5 0 3 40
2019 Information technology 40 44 8 0 0 4 4 25
2019 Policy 24 31 13 13 16 1 2 85
2019 Project management 24 29 20 17 8 0 2 60
2019 None of the above 27 36 15 11 12 0 0 35

Question 73f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 9 32 18 32 0 0 10 9 91 10
2024 Communications or public affairs 21 24 26 10 20 0 0 21 79 60
2024 Administration and operations 24 23 17 15 19 0 1 24 76 145
2024 Human resources 36 19 18 9 16 0 2 37 63 75
2024 Financial management 22 41 16 9 12 0 0 22 78 45
2024 Information management 38 19 17 12 15 0 0 38 62 15
2024 Information technology 37 17 13 12 20 0 0 37 63 40
2024 Internal audit 41 35 8 8 8 0 0 41 59 10
2024 Evaluation 36 10 27 6 21 0 0 36 64 15
2024 Data sciences 29 39 7 19 7 0 0 29 71 25
2024 Policy 21 24 26 12 16 0 1 21 79 315
2024 Project management 15 28 19 17 19 0 2 16 84 115
2024 Other services to the public 18 21 26 25 11 0 0 18 82 20
2024 None of the above 25 18 27 11 16 0 2 25 75 60
2022 Communications or public affairs 21 36 13 8 20 0 2 40
2022 Administration and operations 20 38 22 9 11 0 0 100
2022 Human resources 29 26 20 8 17 0 0 60
2022 Financial management 25 19 24 12 18 0 2 50
2022 Information management 33 16 44 7 0 0 0 10
2022 Information technology 36 29 28 8 0 0 0 25
2022 Internal audit 20 14 22 16 27 0 0 10
2022 Evaluation 35 28 21 11 5 0 0 20
2022 Data sciences 23 29 25 18 6 0 0 20
2022 Policy 29 27 19 11 12 1 1 220
2022 Project management 26 23 20 16 15 0 0 105
2022 Other services to the public 21 37 14 18 10 0 0 20
2022 None of the above 31 21 12 5 30 0 0 50
2020 Communications or public affairs 16 27 13 26 18 0 0 40
2020 Administration and operations 18 25 23 20 14 0 0 95
2020 Human resources 33 16 21 16 14 0 0 55
2020 Financial management 17 10 17 30 25 0 0 40
2020 Information technology 33 33 17 8 8 0 0 25
2020 Evaluation 40 10 40 0 0 0 10 10
2020 Policy 12 22 24 18 24 0 0 105
2020 Project management 15 20 30 15 19 0 0 65
2020 None of the above 22 12 22 21 23 0 0 50
2019 Communications or public affairs 15 26 26 12 21 0 0 35
2019 Administration and operations 24 29 21 16 9 0 0 85
2019 Human resources 37 25 26 6 4 0 2 50
2019 Financial management 41 18 18 18 5 0 0 40
2019 Information management 30 10 40 0 10 0 9 10
2019 Information technology 36 32 20 12 0 0 0 25
2019 Policy 20 27 22 13 18 0 0 85
2019 Project management 18 24 28 14 16 0 0 60
2019 None of the above 18 27 25 3 24 3 0 35

Question 73g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 15 34 26 0 8 8 10 18 82 10
2024 Communications or public affairs 15 44 18 8 14 0 1 15 85 60
2024 Administration and operations 32 22 20 13 11 0 2 33 67 145
2024 Human resources 39 27 10 18 6 0 0 39 61 75
2024 Financial management 38 29 16 7 9 0 0 38 62 45
2024 Information management 47 26 0 10 17 0 0 47 53 15
2024 Information technology 30 39 14 11 5 0 0 30 70 40
2024 Internal audit 56 28 8 0 8 0 0 56 44 10
2024 Evaluation 29 15 28 19 9 0 0 29 71 15
2024 Data sciences 24 24 32 14 3 0 3 25 75 25
2024 Policy 19 27 29 14 10 1 1 19 81 315
2024 Project management 15 38 27 11 8 0 1 16 84 115
2024 Other services to the public 7 38 15 12 28 0 0 7 93 20
2024 None of the above 17 29 17 17 18 0 2 17 83 60
2022 Communications or public affairs 26 22 28 12 10 0 2 45
2022 Administration and operations 35 34 23 5 4 1 0 100
2022 Human resources 42 29 11 11 6 0 1 60
2022 Financial management 33 24 23 11 7 2 0 50
2022 Information management 45 29 10 16 0 0 0 10
2022 Information technology 35 41 12 3 8 0 0 25
2022 Internal audit 11 48 7 7 14 14 0 10
2022 Evaluation 39 26 12 18 4 0 0 20
2022 Data sciences 33 9 42 10 6 0 0 20
2022 Policy 27 37 16 11 8 0 1 220
2022 Project management 27 16 28 16 11 3 0 105
2022 Other services to the public 42 19 15 15 5 0 4 20
2022 None of the above 46 13 18 12 11 0 0 50
2020 Communications or public affairs 21 34 23 8 11 0 3 40
2020 Administration and operations 32 35 23 3 4 0 2 95
2020 Human resources 45 27 19 7 2 0 0 55
2020 Financial management 27 30 30 10 3 0 0 40
2020 Information management 59 41 0 0 0 0 0 10
2020 Information technology 50 38 8 4 0 0 0 25
2020 Evaluation 45 18 0 18 9 0 9 10
2020 Policy 20 45 21 11 4 0 0 105
2020 Project management 23 30 29 14 5 0 0 65
2020 None of the above 35 20 33 4 8 0 0 50
2019 Communications or public affairs 27 32 26 6 9 0 0 35
2019 Administration and operations 41 33 18 5 2 0 1 85
2019 Human resources 51 34 7 4 2 0 2 45
2019 Financial management 41 36 15 3 5 0 0 40
2019 Information management 41 10 29 10 0 0 9 10
2019 Information technology 40 39 16 4 0 0 0 25
2019 Policy 29 30 22 11 7 1 0 85
2019 Project management 22 28 39 10 2 0 0 60
2019 None of the above 29 21 24 9 18 0 0 35

Question 73h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 23 16 16 17 0 0 28 72 10
2024 Communications or public affairs 14 40 25 12 8 0 1 14 86 60
2024 Administration and operations 17 33 22 13 13 1 1 17 83 145
2024 Human resources 18 22 25 21 9 0 5 19 81 75
2024 Financial management 22 21 21 11 25 0 0 22 78 45
2024 Information management 44 22 0 12 22 0 0 44 56 15
2024 Information technology 18 29 27 15 11 0 0 18 82 40
2024 Internal audit 8 58 17 8 8 0 0 8 92 10
2024 Evaluation 23 11 27 7 32 0 0 23 77 15
2024 Data sciences 35 10 23 12 19 0 0 35 65 25
2024 Policy 8 29 24 20 17 1 0 8 92 315
2024 Project management 16 34 21 20 9 0 0 16 84 115
2024 Other services to the public 12 27 22 20 20 0 0 12 88 20
2024 None of the above 13 31 23 16 18 0 0 13 87 60
2022 Communications or public affairs 10 24 36 21 9 0 0 45
2022 Administration and operations 26 33 16 13 10 1 0 100
2022 Human resources 19 31 21 13 16 0 0 60
2022 Financial management 25 14 24 20 17 0 0 50
2022 Information management 7 49 17 27 0 0 0 10
2022 Information technology 9 52 19 13 7 0 0 25
2022 Internal audit 0 42 22 16 20 0 0 10
2022 Evaluation 20 38 24 9 9 0 0 20
2022 Data sciences 29 28 24 18 0 0 0 20
2022 Policy 10 36 22 14 16 1 1 220
2022 Project management 12 25 23 24 15 0 0 105
2022 Other services to the public 29 31 10 19 12 0 0 20
2022 None of the above 26 13 27 12 22 0 0 50
2020 Communications or public affairs 16 19 32 26 8 0 0 40
2020 Administration and operations 24 23 29 19 5 0 0 95
2020 Human resources 27 27 28 14 4 0 0 55
2020 Financial management 12 15 25 28 20 0 0 40
2020 Information management 30 70 0 0 0 0 0 10
2020 Information technology 33 34 25 4 4 0 0 25
2020 Evaluation 27 18 18 27 0 0 9 10
2020 Policy 6 24 31 26 13 0 0 105
2020 Project management 6 30 29 22 12 0 0 65
2020 None of the above 21 13 26 12 28 0 0 50
2019 Communications or public affairs 18 23 29 23 6 0 0 35
2019 Administration and operations 26 27 28 14 5 0 0 85
2019 Human resources 39 23 27 4 4 0 2 50
2019 Financial management 38 10 31 16 5 0 0 40
2019 Information management 31 20 30 0 10 0 9 10
2019 Information technology 24 20 44 12 0 0 0 25
2019 Policy 11 39 23 15 10 1 0 85
2019 Project management 11 23 29 26 11 0 0 60
2019 None of the above 20 15 18 32 12 0 3 35

Question 73i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 25 8 17 16 0 0 34 66 10
2024 Communications or public affairs 33 28 16 8 13 0 1 34 66 60
2024 Administration and operations 26 30 20 13 10 0 1 26 74 145
2024 Human resources 27 29 15 15 9 1 4 29 71 75
2024 Financial management 34 18 24 10 15 0 0 34 66 45
2024 Information management 48 27 16 9 0 0 0 48 52 15
2024 Information technology 40 22 27 2 8 0 0 40 60 40
2024 Internal audit 31 54 16 0 0 0 0 31 69 10
2024 Evaluation 17 17 32 10 24 0 0 17 83 15
2024 Data sciences 11 47 24 11 7 0 0 11 89 25
2024 Policy 17 27 25 13 18 0 0 17 83 315
2024 Project management 27 24 28 11 7 0 2 28 72 115
2024 Other services to the public 18 17 24 30 10 0 0 18 82 20
2024 None of the above 19 20 23 21 15 0 2 20 80 60
2022 Communications or public affairs 20 31 26 13 10 0 0 45
2022 Administration and operations 36 27 17 13 6 0 0 100
2022 Human resources 30 27 21 8 13 0 0 60
2022 Financial management 29 19 28 9 15 0 0 50
2022 Information management 49 14 28 0 10 0 0 10
2022 Information technology 31 43 15 7 4 0 0 25
2022 Internal audit 0 44 29 7 20 0 0 10
2022 Evaluation 39 14 21 17 9 0 0 20
2022 Data sciences 17 31 38 9 4 0 0 20
2022 Policy 17 30 25 13 14 0 1 220
2022 Project management 20 30 17 14 19 0 1 105
2022 Other services to the public 38 22 20 8 11 0 0 20
2022 None of the above 29 20 26 12 13 0 0 50
2020 Communications or public affairs 21 30 28 22 0 0 0 35
2020 Administration and operations 31 26 28 10 5 0 0 95
2020 Human resources 45 37 11 5 2 0 0 55
2020 Financial management 22 20 25 17 15 0 0 40
2020 Information management 50 40 10 0 0 0 0 10
2020 Information technology 33 29 34 4 0 0 0 25
2020 Evaluation 36 27 18 9 0 0 9 10
2020 Policy 11 33 29 19 8 0 0 105
2020 Project management 20 33 20 11 16 0 0 65
2020 None of the above 27 30 24 4 16 0 0 50
2019 Communications or public affairs 21 38 26 15 0 0 0 35
2019 Administration and operations 40 21 23 9 6 0 0 85
2019 Human resources 48 30 12 7 4 0 0 50
2019 Financial management 33 18 20 21 8 0 0 40
2019 Information management 31 20 10 20 10 0 9 10
2019 Information technology 36 36 20 4 4 0 0 25
2019 Policy 20 29 21 20 10 0 0 85
2019 Project management 19 23 24 24 10 0 0 60
2019 None of the above 23 18 18 29 12 0 0 35

Question 73j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 26 25 0 0 0 0 50 50 10
2024 Communications or public affairs 42 33 7 7 12 0 0 42 58 60
2024 Administration and operations 45 29 9 7 7 1 1 46 54 145
2024 Human resources 48 22 14 4 8 0 4 50 50 75
2024 Financial management 46 27 10 7 10 0 0 46 54 45
2024 Information management 32 21 21 11 15 0 0 32 68 15
2024 Information technology 55 21 14 7 3 0 0 55 45 40
2024 Internal audit 63 18 12 0 8 0 0 63 37 10
2024 Evaluation 38 30 27 0 5 0 0 38 62 15
2024 Data sciences 55 34 11 0 0 0 0 55 45 25
2024 Policy 41 28 16 7 7 1 1 41 59 315
2024 Project management 43 27 15 7 8 0 1 43 57 115
2024 Other services to the public 30 29 40 0 0 0 0 30 70 20
2024 None of the above 29 30 20 10 8 0 2 30 70 60
2022 Communications or public affairs 46 31 7 9 5 0 2 45
2022 Administration and operations 50 26 12 5 2 3 1 100
2022 Human resources 51 21 16 6 5 0 0 60
2022 Financial management 45 20 12 8 12 2 0 50
2022 Information management 74 9 7 0 0 0 10 10
2022 Information technology 62 28 5 5 0 0 0 25
2022 Internal audit 46 33 22 0 0 0 0 10
2022 Evaluation 55 26 10 4 5 0 0 20
2022 Data sciences 43 42 6 5 4 0 0 20
2022 Policy 42 35 10 7 4 1 2 220
2022 Project management 50 22 11 9 6 0 1 105
2022 Other services to the public 43 29 11 13 0 0 4 20
2022 None of the above 50 28 15 2 5 0 0 50
2020 Communications or public affairs 54 19 13 8 5 0 0 40
2020 Administration and operations 45 26 16 8 3 0 2 95
2020 Human resources 54 32 9 5 0 0 0 55
2020 Financial management 37 35 13 7 8 0 0 40
2020 Information management 49 41 10 0 0 0 0 10
2020 Information technology 79 8 13 0 0 0 0 25
2020 Evaluation 55 36 9 0 0 0 0 10
2020 Policy 43 31 12 6 7 0 1 105
2020 Project management 35 30 12 12 11 0 0 65
2020 None of the above 42 28 14 10 6 0 0 50
2019 Communications or public affairs 53 23 15 9 0 0 0 35
2019 Administration and operations 56 21 13 6 4 0 1 85
2019 Human resources 71 18 4 4 2 0 0 50
2019 Financial management 36 26 20 13 5 0 0 40
2019 Information management 41 20 20 0 10 0 9 10
2019 Information technology 52 32 8 4 0 4 0 25
2019 Policy 46 18 13 11 10 2 1 85
2019 Project management 40 31 13 10 6 0 0 60
2019 None of the above 38 18 18 17 6 0 3 35

Question 73k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 17 18 10 0 0 0 55 45 10
2024 Communications or public affairs 59 21 8 2 9 1 0 60 40 60
2024 Administration and operations 52 21 17 3 5 0 1 53 47 145
2024 Human resources 45 18 14 9 6 1 8 49 51 75
2024 Financial management 46 36 16 0 2 0 0 46 54 45
2024 Information management 68 16 5 6 6 0 0 68 32 15
2024 Information technology 62 19 10 7 0 0 2 63 37 40
2024 Internal audit 66 26 0 0 8 0 0 66 34 10
2024 Evaluation 37 23 22 12 6 0 0 37 63 15
2024 Data sciences 37 24 25 15 0 0 0 37 63 25
2024 Policy 47 28 13 4 6 1 2 48 52 315
2024 Project management 53 25 11 5 6 0 1 53 47 115
2024 Other services to the public 27 48 15 4 6 0 0 27 73 20
2024 None of the above 37 23 16 8 11 2 2 38 62 60
2022 Communications or public affairs 56 20 12 8 5 0 0 45
2022 Administration and operations 59 21 12 3 2 1 1 100
2022 Human resources 53 23 16 8 0 0 0 60
2022 Financial management 54 18 18 2 6 0 2 50
2022 Information management 74 26 0 0 0 0 0 10
2022 Information technology 74 18 8 0 0 0 0 25
2022 Internal audit 49 37 0 0 14 0 0 10
2022 Evaluation 47 26 5 17 4 0 0 20
2022 Data sciences 30 48 4 13 4 0 0 20
2022 Policy 44 27 18 6 3 0 2 220
2022 Project management 52 22 16 5 4 0 1 105
2022 Other services to the public 44 26 17 4 5 0 4 20
2022 None of the above 52 24 10 0 13 0 1 50
2020 Communications or public affairs 30 24 27 10 8 0 0 35
2020 Administration and operations 30 29 24 12 3 0 1 95
2020 Human resources 44 37 12 7 0 0 0 55
2020 Financial management 27 38 15 13 7 0 0 40
2020 Information technology 50 38 8 0 4 0 0 25
2020 Evaluation 36 55 0 9 0 0 0 10
2020 Policy 25 24 23 20 8 0 0 105
2020 Project management 24 32 18 11 15 0 0 65
2020 None of the above 25 18 33 18 6 0 0 50

Question 73l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 27 26 30 9 0 0 8 30 70 10
2024 Communications or public affairs 30 36 17 5 11 0 0 30 70 60
2024 Administration and operations 31 35 19 9 5 0 1 31 69 145
2024 Human resources 27 30 23 11 3 1 5 29 71 75
2024 Financial management 38 30 17 5 11 0 0 38 62 45
2024 Information management 47 32 4 6 12 0 0 47 53 15
2024 Information technology 28 43 17 9 3 0 0 28 72 40
2024 Internal audit 30 44 26 0 0 0 0 30 70 10
2024 Evaluation 43 16 5 5 19 6 6 49 51 15
2024 Data sciences 28 47 10 7 4 0 3 29 71 25
2024 Policy 31 30 21 8 9 0 1 31 69 315
2024 Project management 37 25 19 11 8 0 1 37 63 115
2024 Other services to the public 24 34 15 24 4 0 0 24 76 20
2024 None of the above 40 18 16 11 10 5 0 43 57 60
2022 Communications or public affairs 29 39 19 11 2 0 0 40
2022 Administration and operations 34 30 25 5 5 1 0 100
2022 Human resources 34 30 24 8 4 0 0 60
2022 Financial management 29 24 30 8 9 0 0 50
2022 Information management 19 26 21 16 18 0 0 10
2022 Information technology 35 29 28 3 0 0 5 25
2022 Internal audit 41 38 16 6 0 0 0 10
2022 Evaluation 47 13 21 9 9 0 0 20
2022 Data sciences 36 19 22 14 4 5 0 20
2022 Policy 31 38 20 7 3 0 1 220
2022 Project management 36 30 17 11 6 0 1 105
2022 Other services to the public 26 33 13 23 0 0 4 20
2022 None of the above 39 26 18 5 10 0 1 50
2020 Communications or public affairs 36 36 19 5 5 0 0 35
2020 Administration and operations 24 32 24 15 3 0 1 95
2020 Human resources 29 23 20 21 7 0 0 55
2020 Financial management 37 17 28 10 7 0 0 40
2020 Information management 49 31 10 10 0 0 0 10
2020 Information technology 17 38 37 4 4 0 0 25
2020 Evaluation 27 45 18 0 0 0 9 10
2020 Policy 27 26 21 16 10 0 0 105
2020 Project management 13 36 21 17 12 0 0 65
2020 None of the above 33 17 32 6 12 0 0 50
2019 Communications or public affairs 28 47 12 12 0 0 0 30
2019 Administration and operations 41 27 21 8 2 0 0 85
2019 Human resources 44 30 20 4 2 0 0 50
2019 Financial management 36 41 15 5 3 0 0 40
2019 Information management 30 10 40 10 0 0 9 10
2019 Information technology 32 25 24 12 8 0 0 25
2019 Policy 36 38 9 10 6 0 0 85
2019 Project management 30 31 25 13 2 0 0 60
2019 None of the above 14 39 21 11 15 0 0 35

Question 73m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 8 24 19 19 11 0 20 10 90 10
2024 Communications or public affairs 31 20 19 11 17 0 2 31 69 60
2024 Administration and operations 44 17 13 11 13 0 2 45 55 145
2024 Human resources 39 12 20 9 12 0 8 42 58 75
2024 Financial management 46 21 14 10 7 0 2 47 53 45
2024 Information management 41 31 10 0 18 0 0 41 59 15
2024 Information technology 33 28 13 8 18 0 0 33 67 40
2024 Internal audit 36 18 30 8 8 0 0 36 64 10
2024 Evaluation 29 29 15 5 21 0 0 29 71 15
2024 Data sciences 41 21 10 13 11 4 0 43 57 25
2024 Policy 35 21 15 8 16 1 3 37 63 315
2024 Project management 31 19 17 10 21 0 2 32 68 115
2024 Other services to the public 32 26 8 9 25 0 0 32 68 20
2024 None of the above 28 19 18 15 19 0 1 28 72 60
2022 Communications or public affairs 31 33 15 10 5 0 7 40
2022 Administration and operations 42 16 15 11 12 1 3 100
2022 Human resources 42 18 16 10 14 0 0 60
2022 Financial management 46 26 8 7 11 0 2 50
2022 Information management 83 0 7 0 10 0 0 10
2022 Information technology 65 11 17 7 0 0 0 25
2022 Internal audit 43 14 25 11 7 0 0 10
2022 Evaluation 33 38 20 0 10 0 0 20
2022 Data sciences 39 9 11 19 23 0 0 20
2022 Policy 41 27 15 6 9 1 2 220
2022 Project management 43 15 13 8 19 0 3 105
2022 Other services to the public 49 9 23 13 6 0 0 20
2022 None of the above 42 29 11 7 9 2 0 50
2020 Communications or public affairs 43 28 21 3 0 3 3 35
2020 Administration and operations 52 29 11 3 1 0 4 95
2020 Human resources 75 18 5 2 0 0 0 55
2020 Financial management 55 27 12 3 3 0 0 40
2020 Information management 70 30 0 0 0 0 0 10
2020 Information technology 61 26 9 0 4 0 0 25
2020 Evaluation 45 0 27 9 0 0 18 10
2020 Policy 44 34 19 1 1 0 1 105
2020 Project management 48 25 19 5 2 0 2 65
2020 None of the above 50 22 20 2 0 0 6 50
2019 Communications or public affairs 59 21 12 6 3 0 0 35
2019 Administration and operations 57 20 14 6 4 0 0 85
2019 Human resources 81 8 4 6 0 0 0 50
2019 Financial management 56 15 20 0 8 0 0 40
2019 Information management 40 10 20 10 10 0 9 10
2019 Information technology 67 17 8 8 0 0 0 25
2019 Policy 52 19 8 12 10 0 0 85
2019 Project management 47 24 13 11 5 0 0 60
2019 None of the above 47 12 18 12 12 0 0 35

Question 73n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 18 16 0 9 0 8 53 47 10
2024 Communications or public affairs 51 22 16 4 6 0 1 52 48 60
2024 Administration and operations 53 28 11 3 3 1 1 54 46 145
2024 Human resources 52 21 9 3 6 2 7 57 43 75
2024 Financial management 47 24 24 2 4 0 0 47 53 45
2024 Information management 59 14 5 6 16 0 0 59 41 15
2024 Information technology 59 19 15 2 5 0 0 59 41 40
2024 Internal audit 64 26 10 0 0 0 0 64 36 10
2024 Evaluation 46 42 12 0 0 0 0 46 54 15
2024 Data sciences 57 22 7 10 0 0 3 59 41 25
2024 Policy 52 31 8 3 4 0 1 53 47 315
2024 Project management 49 28 8 7 6 1 1 50 50 115
2024 Other services to the public 42 43 0 6 9 0 0 42 58 20
2024 None of the above 56 22 15 0 7 0 0 56 44 60
2022 Communications or public affairs 50 27 18 2 0 0 2 45
2022 Administration and operations 54 31 8 3 1 1 3 100
2022 Human resources 53 27 13 3 4 0 0 55
2022 Financial management 63 29 3 3 2 0 0 50
2022 Information management 76 17 7 0 0 0 0 10
2022 Information technology 82 10 8 0 0 0 0 25
2022 Internal audit 43 25 7 11 14 0 0 10
2022 Evaluation 61 22 8 5 4 0 0 20
2022 Data sciences 45 17 28 5 5 0 0 20
2022 Policy 60 21 10 2 4 1 2 220
2022 Project management 54 30 10 4 2 0 0 105
2022 Other services to the public 49 23 20 4 0 0 4 20
2022 None of the above 63 28 7 2 0 0 0 50
2020 Communications or public affairs 32 42 19 3 5 0 0 35
2020 Administration and operations 49 33 13 4 1 0 0 95
2020 Human resources 60 37 3 0 0 0 0 55
2020 Financial management 47 28 18 8 0 0 0 40
2020 Information management 60 40 0 0 0 0 0 10
2020 Information technology 79 13 8 0 0 0 0 25
2020 Evaluation 36 27 9 27 0 0 0 10
2020 Policy 44 38 15 3 1 0 0 105
2020 Project management 38 23 29 7 3 0 0 65
2020 None of the above 52 22 12 6 8 0 0 50

Question 73o. Overall, to what extent do the following factors cause you work-related stress? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 58 18 16 0 0 0 8 63 37 10
2024 Communications or public affairs 67 15 3 4 3 0 8 73 27 60
2024 Administration and operations 77 5 6 2 3 3 5 83 17 145
2024 Human resources 60 7 7 4 5 1 17 73 27 75
2024 Financial management 69 14 13 0 0 0 4 72 28 45
2024 Information management 71 6 0 11 11 0 0 71 29 15
2024 Information technology 74 11 5 2 5 0 2 76 24 40
2024 Internal audit 66 8 0 0 0 0 26 89 11 10
2024 Evaluation 45 16 16 0 0 6 18 59 41 15
2024 Data sciences 68 13 0 3 3 0 13 77 23 25
2024 Policy 72 9 3 1 3 1 9 81 19 310
2024 Project management 73 12 6 3 0 0 7 78 22 115
2024 Other services to the public 59 16 0 5 5 0 14 69 31 20
2024 None of the above 71 6 4 1 5 3 10 82 18 60

Question 73p. Overall, to what extent do the following factors cause you work-related stress? Accommodation issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 24 7 0 9 0 8 56 44 10
2024 Communications or public affairs 53 16 6 5 13 0 7 58 42 60
2024 Administration and operations 68 8 5 4 8 2 4 73 27 145
2024 Human resources 53 7 8 8 6 0 18 64 36 75
2024 Financial management 61 19 14 2 2 0 2 63 37 45
2024 Information management 60 22 0 6 12 0 0 60 40 15
2024 Information technology 56 23 5 11 5 0 0 56 44 40
2024 Internal audit 63 29 0 0 0 0 8 68 32 10
2024 Evaluation 34 28 5 12 9 0 12 39 61 15
2024 Data sciences 66 11 4 7 3 0 10 73 27 25
2024 Policy 62 12 8 2 6 1 8 69 31 315
2024 Project management 61 19 5 6 3 0 6 64 36 115
2024 Other services to the public 40 23 6 6 10 0 14 47 53 20
2024 None of the above 64 9 3 5 9 0 10 71 29 60

Question 73q. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 67 17 8 0 0 0 8 73 27 10
2024 Communications or public affairs 72 7 7 4 7 0 4 74 26 60
2024 Administration and operations 76 8 3 4 4 2 4 80 20 140
2024 Human resources 57 10 7 3 7 2 14 67 33 75
2024 Financial management 69 21 4 2 2 0 2 70 30 45
2024 Information management 68 7 5 16 5 0 0 68 32 15
2024 Information technology 75 6 10 5 0 3 2 79 21 40
2024 Internal audit 74 0 0 0 8 10 8 90 10 10
2024 Evaluation 66 7 20 0 0 0 7 71 29 15
2024 Data sciences 77 10 7 0 3 3 0 79 21 25
2024 Policy 75 7 4 2 3 2 6 82 18 310
2024 Project management 79 6 7 3 0 1 4 82 18 115
2024 Other services to the public 71 11 4 6 4 0 4 74 26 20
2024 None of the above 64 11 6 2 8 5 4 70 30 60
2022 Communications or public affairs 69 17 8 2 2 0 2 40
2022 Administration and operations 80 5 3 2 2 0 9 100
2022 Human resources 76 10 7 2 0 0 5 60
2022 Financial management 83 6 5 3 0 0 3 50
2022 Information management 90 0 0 0 0 0 10 10
2022 Information technology 92 3 5 0 0 0 0 25
2022 Internal audit 79 7 7 0 6 0 0 10
2022 Evaluation 58 15 0 4 7 11 4 20
2022 Data sciences 77 14 0 5 4 0 0 20
2022 Policy 78 9 1 1 2 2 6 220
2022 Project management 78 10 2 2 3 2 4 105
2022 Other services to the public 73 5 0 5 9 0 8 20
2022 None of the above 81 7 7 0 3 2 0 50
2020 Communications or public affairs 86 8 3 0 3 0 0 35
2020 Administration and operations 83 3 3 1 1 0 8 95
2020 Human resources 82 7 2 4 2 0 3 55
2020 Financial management 82 5 5 5 3 0 0 40
2020 Information management 100 0 0 0 0 0 0 10
2020 Information technology 92 4 4 0 0 0 0 25
2020 Evaluation 80 0 10 0 0 10 0 10
2020 Policy 85 6 0 4 0 1 5 105
2020 Project management 70 14 3 3 6 0 5 65
2020 None of the above 80 10 2 4 2 0 2 50
2019 Communications or public affairs 77 6 12 0 6 0 0 35
2019 Administration and operations 82 7 4 4 2 0 1 85
2019 Human resources 86 6 0 2 4 0 2 50
2019 Financial management 87 10 3 0 0 0 0 40
2019 Information management 70 10 10 0 0 0 9 10
2019 Information technology 75 8 8 4 4 0 0 25
2019 Policy 78 8 1 4 6 1 2 85
2019 Project management 63 17 5 3 5 0 7 60
2019 None of the above 70 12 6 6 3 0 3 35

Question 73r. Overall, to what extent do the following factors cause you work-related stress? Issues with my co-worker(s)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 92 0 0 0 0 0 8 100 0 10
2024 Communications or public affairs 63 20 10 3 4 0 0 63 37 60
2024 Administration and operations 60 23 9 2 2 1 3 62 38 145
2024 Human resources 53 21 9 1 6 0 11 59 41 75
2024 Financial management 60 22 12 4 2 0 0 60 40 45
2024 Information management 84 6 5 6 0 0 0 84 16 15
2024 Information technology 60 28 8 0 5 0 0 60 40 40
2024 Internal audit 84 8 8 0 0 0 0 84 16 10
2024 Evaluation 48 17 16 5 7 0 6 51 49 15
2024 Data sciences 72 17 8 0 0 0 3 75 25 25
2024 Policy 66 17 9 3 2 1 2 69 31 310
2024 Project management 65 20 7 2 2 1 2 67 33 115
2024 Other services to the public 64 36 0 0 0 0 0 64 36 20
2024 None of the above 64 22 6 4 1 0 3 66 34 60
2022 Communications or public affairs 50 36 5 6 2 0 0 45
2022 Administration and operations 75 13 6 3 0 0 4 100
2022 Human resources 68 18 5 3 2 0 3 60
2022 Financial management 72 14 13 0 0 0 1 50
2022 Information management 82 8 0 0 11 0 0 10
2022 Information technology 75 12 13 0 0 0 0 25
2022 Internal audit 60 20 6 0 14 0 0 10
2022 Evaluation 70 21 0 9 0 0 0 20
2022 Data sciences 72 24 0 0 4 0 0 20
2022 Policy 71 17 5 3 1 0 3 220
2022 Project management 70 18 6 2 1 0 3 105
2022 Other services to the public 60 23 0 4 9 0 4 20
2022 None of the above 70 20 7 2 0 0 1 50
2020 Communications or public affairs 64 19 14 3 0 0 0 35
2020 Administration and operations 76 12 7 2 0 0 3 95
2020 Human resources 73 14 7 2 2 0 2 55
2020 Financial management 77 13 8 3 0 0 0 40
2020 Information management 90 10 0 0 0 0 0 10
2020 Information technology 83 4 8 4 0 0 0 25
2020 Evaluation 64 27 9 0 0 0 0 10
2020 Policy 71 17 9 0 0 0 3 105
2020 Project management 84 6 8 0 1 0 1 65
2020 None of the above 72 24 0 2 0 0 2 50
2019 Communications or public affairs 59 29 9 0 3 0 0 35
2019 Administration and operations 66 19 11 1 2 0 1 85
2019 Human resources 78 16 4 2 0 0 0 50
2019 Financial management 62 28 8 3 0 0 0 40
2019 Information management 40 21 30 0 0 0 9 10
2019 Information technology 75 4 12 4 4 0 0 25
2019 Policy 64 21 9 4 1 0 1 85
2019 Project management 57 23 7 5 5 0 3 60
2019 None of the above 52 15 15 12 3 0 3 35

Question 73s. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) with authority over me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 67 8 9 8 0 0 8 73 27 10
2024 Communications or public affairs 57 14 13 5 10 0 1 58 42 60
2024 Administration and operations 63 16 8 4 6 1 2 64 36 145
2024 Human resources 58 14 3 5 8 0 12 66 34 75
2024 Financial management 58 26 7 4 4 0 0 58 42 45
2024 Information management 68 7 16 6 4 0 0 68 32 15
2024 Information technology 67 24 5 0 3 0 2 68 32 40
2024 Internal audit 82 10 8 0 0 0 0 82 18 10
2024 Evaluation 59 28 0 0 7 0 6 63 37 15
2024 Data sciences 66 16 3 7 7 0 0 66 34 25
2024 Policy 62 16 9 3 6 1 2 64 36 310
2024 Project management 65 16 11 4 1 0 3 67 33 115
2024 Other services to the public 64 16 10 4 6 0 0 64 36 20
2024 None of the above 61 12 7 3 14 3 0 63 37 60
2022 Communications or public affairs 62 24 4 7 2 0 0 45
2022 Administration and operations 71 12 7 5 2 0 4 100
2022 Human resources 60 24 7 2 5 0 2 60
2022 Financial management 68 20 6 4 0 0 1 50
2022 Information management 83 17 0 0 0 0 0 10
2022 Information technology 82 7 8 3 0 0 0 25
2022 Internal audit 65 21 0 0 14 0 0 10
2022 Evaluation 54 28 11 0 7 0 0 20
2022 Data sciences 57 24 10 0 9 0 0 20
2022 Policy 66 16 5 7 3 0 2 220
2022 Project management 60 19 5 6 6 0 3 105
2022 Other services to the public 66 17 0 8 5 0 4 20
2022 None of the above 68 14 9 2 7 0 0 50
2020 Communications or public affairs 64 19 3 8 6 0 0 35
2020 Administration and operations 75 9 7 3 3 0 3 90
2020 Human resources 75 14 4 4 2 0 2 55
2020 Financial management 67 17 5 5 5 0 0 40
2020 Information technology 71 20 8 0 0 0 0 25
2020 Evaluation 64 27 9 0 0 0 0 10
2020 Policy 61 23 7 6 1 0 3 105
2020 Project management 61 17 11 3 7 0 1 65
2020 None of the above 69 14 4 4 4 0 4 50
2019 Communications or public affairs 50 35 6 3 6 0 0 35
2019 Administration and operations 67 14 7 4 7 0 1 85
2019 Human resources 86 6 0 0 6 0 2 50
2019 Financial management 69 13 10 3 5 0 0 40
2019 Information management 60 0 31 0 0 0 9 10
2019 Information technology 76 8 12 4 0 0 0 25
2019 Policy 55 16 12 8 6 0 2 85
2019 Project management 48 25 15 5 2 0 5 60
2019 None of the above 50 18 17 9 6 0 0 35

Question 73t. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) working for me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 66 8 0 0 0 0 26 89 11 10
2024 Communications or public affairs 65 9 3 1 1 0 20 81 19 60
2024 Administration and operations 59 12 6 1 2 1 21 75 25 145
2024 Human resources 50 9 7 3 5 0 25 67 33 75
2024 Financial management 52 17 12 2 0 0 17 63 37 45
2024 Information management 76 0 0 0 0 0 24 100 0 15
2024 Information technology 57 23 5 5 3 0 7 62 38 40
2024 Internal audit 74 8 8 0 0 0 10 82 18 10
2024 Evaluation 58 0 0 5 5 0 31 85 15 15
2024 Data sciences 79 4 6 0 0 4 7 89 11 25
2024 Policy 66 10 5 2 0 1 15 79 21 315
2024 Project management 60 14 8 1 2 0 16 71 29 115
2024 Other services to the public 70 15 0 0 0 5 11 83 17 20
2024 None of the above 53 11 5 3 2 1 25 72 28 60
2022 Communications or public affairs 64 20 4 5 0 0 7 45
2022 Administration and operations 67 7 4 2 1 0 18 100
2022 Human resources 66 14 9 3 0 0 7 60
2022 Financial management 61 12 7 5 0 0 16 50
2022 Information management 77 10 0 0 0 0 14 10
2022 Information technology 71 14 5 0 0 0 10 25
2022 Internal audit 48 16 6 0 14 0 17 10
2022 Evaluation 64 12 4 0 5 0 15 20
2022 Data sciences 73 22 0 0 0 0 5 20
2022 Policy 67 11 4 1 0 0 17 220
2022 Project management 69 11 2 2 1 0 15 105
2022 Other services to the public 82 9 0 0 5 0 4 20
2022 None of the above 74 9 7 2 0 0 9 50
2020 Communications or public affairs 73 13 0 2 0 0 11 35
2020 Administration and operations 65 4 1 0 1 0 29 90
2020 Human resources 77 9 4 2 0 0 9 55
2020 Financial management 68 15 5 0 3 0 10 40
2020 Information management 70 0 0 0 0 0 30 10
2020 Information technology 84 12 0 0 0 0 4 25
2020 Evaluation 55 27 0 0 0 0 18 10
2020 Policy 72 10 5 0 0 0 13 105
2020 Project management 76 6 2 2 0 0 15 65
2020 None of the above 64 14 4 2 2 0 14 50
2019 Communications or public affairs 59 12 9 3 3 0 15 35
2019 Administration and operations 65 8 1 1 0 1 23 85
2019 Human resources 67 10 6 2 0 0 14 50
2019 Financial management 64 13 3 3 0 0 18 40
2019 Information management 40 9 10 0 0 0 40 10
2019 Information technology 68 8 16 4 0 0 4 25
2019 Policy 56 14 6 1 1 0 23 85
2019 Project management 59 8 3 3 2 0 24 60
2019 None of the above 59 6 6 3 3 0 23 35

Question 73u. Overall, to what extent do the following factors cause you work-related stress? Issues with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 77 14 0 0 0 0 8 84 16 10
2024 Communications or public affairs 77 9 5 0 1 0 8 84 16 60
2024 Administration and operations 69 12 8 1 1 1 7 76 24 145
2024 Human resources 69 9 2 0 4 0 17 83 17 75
2024 Financial management 66 22 7 0 2 0 2 68 32 45
2024 Information management 84 5 0 0 5 0 7 89 11 15
2024 Information technology 73 17 8 0 3 0 0 73 27 40
2024 Internal audit 92 0 8 0 0 0 0 92 8 10
2024 Evaluation 68 19 7 0 0 0 6 72 28 15
2024 Data sciences 80 14 0 0 0 0 6 85 15 25
2024 Policy 75 12 3 2 1 1 5 80 20 310
2024 Project management 70 16 7 4 0 0 4 72 28 115
2024 Other services to the public 78 18 0 0 0 0 4 81 19 20
2024 None of the above 69 16 0 2 0 3 10 79 21 60
2022 Communications or public affairs 69 18 7 5 2 0 0 45
2022 Administration and operations 77 13 2 1 0 0 7 100
2022 Human resources 79 11 2 3 0 0 5 60
2022 Financial management 69 19 6 3 0 0 3 50
2022 Information management 83 10 7 0 0 0 0 10
2022 Information technology 79 8 13 0 0 0 0 25
2022 Internal audit 79 7 0 0 14 0 0 10
2022 Evaluation 79 21 0 0 0 0 0 20
2022 Data sciences 83 13 4 0 0 0 0 20
2022 Policy 77 13 4 1 0 0 5 220
2022 Project management 71 13 7 1 2 0 5 105
2022 Other services to the public 81 9 6 0 0 0 4 20
2022 None of the above 87 6 4 0 0 0 4 50
2020 Communications or public affairs 73 22 3 3 0 0 0 40
2020 Administration and operations 73 15 6 1 0 0 5 95
2020 Human resources 80 11 0 3 2 0 4 55
2020 Financial management 77 15 8 0 0 0 0 40
2020 Information management 80 10 10 0 0 0 0 10
2020 Information technology 96 0 4 0 0 0 0 25
2020 Evaluation 82 9 0 0 0 9 0 10
2020 Policy 82 9 4 0 0 0 6 105
2020 Project management 77 19 0 3 0 0 2 65
2020 None of the above 79 14 0 0 4 0 2 50
2019 Communications or public affairs 68 23 3 6 0 0 0 35
2019 Administration and operations 72 13 7 1 1 0 6 85
2019 Human resources 90 6 2 0 0 0 2 50
2019 Financial management 77 18 3 0 0 0 3 40
2019 Information management 40 10 30 10 0 0 9 10
2019 Information technology 64 16 12 8 0 0 0 25
2019 Policy 71 19 4 2 1 0 2 85
2019 Project management 63 17 8 5 2 0 5 60
2019 None of the above 68 14 6 3 0 0 9 35

Question 73v. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 24 24 19 24 9 0 0 24 76 10
2024 Communications or public affairs 60 21 5 0 12 0 1 60 40 60
2024 Administration and operations 57 19 12 3 4 1 4 60 40 145
2024 Human resources 50 23 8 3 7 2 7 55 45 75
2024 Financial management 62 25 6 4 2 0 0 62 38 45
2024 Information management 37 5 31 7 15 0 5 39 61 15
2024 Information technology 56 9 20 5 9 0 2 57 43 40
2024 Internal audit 70 19 0 10 0 0 0 70 30 10
2024 Evaluation 42 33 13 6 0 0 6 44 56 15
2024 Data sciences 53 11 13 0 13 7 3 59 41 25
2024 Policy 60 18 7 2 6 1 5 64 36 315
2024 Project management 58 16 14 4 5 0 3 60 40 115
2024 Other services to the public 39 30 14 11 0 5 0 41 59 20
2024 None of the above 59 16 6 5 7 3 4 64 36 60
2022 Communications or public affairs 76 13 4 2 3 0 2 45
2022 Administration and operations 73 11 4 3 1 1 6 100
2022 Human resources 79 8 2 7 0 0 4 60
2022 Financial management 81 10 4 0 3 0 2 50
2022 Information management 90 0 0 0 0 0 10 10
2022 Information technology 73 6 13 4 0 0 5 25
2022 Internal audit 73 7 0 0 20 0 0 10
2022 Evaluation 59 22 4 7 7 0 0 20
2022 Data sciences 80 15 0 0 5 0 0 20
2022 Policy 76 11 4 3 3 0 4 220
2022 Project management 76 10 4 2 5 1 3 105
2022 Other services to the public 68 12 8 4 0 4 4 20
2022 None of the above 71 7 6 3 8 0 5 50
2020 Communications or public affairs 84 11 5 0 0 0 0 35
2020 Administration and operations 71 15 3 2 5 1 3 95
2020 Human resources 78 16 3 3 0 0 0 55
2020 Financial management 85 7 5 0 3 0 0 40
2020 Information management 40 50 0 0 10 0 0 10
2020 Information technology 79 13 4 4 0 0 0 25
2020 Evaluation 55 18 18 9 0 0 0 10
2020 Policy 75 13 7 2 1 0 2 105
2020 Project management 74 12 6 5 2 0 1 65
2020 None of the above 68 14 12 0 2 0 4 50
2019 Communications or public affairs 82 6 6 0 3 0 3 35
2019 Administration and operations 74 14 6 1 2 0 2 85
2019 Human resources 83 8 2 2 2 0 2 50
2019 Financial management 87 8 3 0 3 0 0 40
2019 Information technology 80 12 8 0 0 0 0 25
2019 Policy 74 11 6 4 2 0 4 85
2019 Project management 67 10 13 3 5 0 2 60
2019 None of the above 79 3 6 0 6 0 6 35

Question 73w. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 17 39 27 0 0 0 16 21 79 10
2024 Communications or public affairs 47 22 19 6 1 0 4 50 50 60
2024 Administration and operations 44 29 15 4 4 1 3 45 55 145
2024 Human resources 48 16 22 1 8 0 6 51 49 75
2024 Financial management 41 31 18 8 2 0 0 41 59 45
2024 Information management 56 13 15 0 5 0 11 63 37 15
2024 Information technology 57 33 2 5 2 0 0 57 43 40
2024 Internal audit 56 19 16 0 8 0 0 56 44 10
2024 Evaluation 37 23 35 0 0 0 6 39 61 15
2024 Data sciences 54 21 15 3 0 0 6 58 42 25
2024 Policy 51 24 13 5 3 1 4 53 47 315
2024 Project management 53 35 8 2 1 0 1 54 46 115
2024 Other services to the public 27 54 15 4 0 0 0 27 73 20
2024 None of the above 38 28 19 7 3 4 2 40 60 60
2022 Communications or public affairs 52 23 17 3 2 0 2 40
2022 Administration and operations 49 25 11 4 4 1 6 100
2022 Human resources 44 32 11 11 2 0 0 60
2022 Financial management 49 27 7 10 7 0 0 50
2022 Information management 26 21 32 21 0 0 0 10
2022 Information technology 58 25 13 0 4 0 0 25
2022 Internal audit 38 27 34 0 0 0 0 10
2022 Evaluation 59 13 16 0 12 0 0 20
2022 Data sciences 57 27 0 16 0 0 0 20
2022 Policy 53 27 12 4 2 0 3 220
2022 Project management 49 26 19 3 3 0 1 105
2022 Other services to the public 43 11 26 20 0 0 0 20
2022 None of the above 54 21 13 6 5 0 2 50
2020 Communications or public affairs 47 27 18 5 3 0 0 40
2020 Administration and operations 51 23 16 7 2 0 1 95
2020 Human resources 46 28 13 9 4 0 0 55
2020 Financial management 58 30 8 3 3 0 0 40
2020 Information technology 59 28 8 4 0 0 0 25
2020 Evaluation 36 45 9 0 0 9 0 10
2020 Policy 38 31 17 8 5 0 1 105
2020 Project management 45 26 18 4 6 0 0 65
2020 None of the above 42 28 18 12 0 0 0 50
2019 Communications or public affairs 53 23 15 6 3 0 0 35
2019 Administration and operations 53 25 13 8 1 0 0 85
2019 Human resources 61 21 14 4 0 0 0 50
2019 Financial management 64 28 5 3 0 0 0 40
2019 Information management 30 9 41 0 10 0 9 10
2019 Information technology 84 4 8 4 0 0 0 25
2019 Policy 57 29 9 4 1 0 0 85
2019 Project management 53 32 10 3 0 0 2 60
2019 None of the above 53 21 12 3 6 0 6 35

Question 74. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 33 59 0 8 0 0 33 8 10
2024 Communications or public affairs 4 28 45 14 9 0 0 32 23 60
2024 Administration and operations 3 33 39 15 10 0 0 36 25 145
2024 Human resources 9 27 37 20 6 0 1 37 26 75
2024 Financial management 6 30 45 11 7 0 0 36 19 45
2024 Information management 6 20 38 28 9 0 0 25 37 15
2024 Information technology 3 47 36 12 3 0 0 49 15 40
2024 Internal audit 0 67 25 8 0 0 0 67 8 10
2024 Evaluation 5 33 35 10 16 0 0 39 26 15
2024 Data sciences 8 44 33 15 0 0 0 52 15 25
2024 Policy 5 30 37 18 10 0 0 35 28 315
2024 Project management 8 27 42 15 10 0 0 34 24 115
2024 Other services to the public 0 46 25 25 4 0 0 46 29 20
2024 None of the above 5 27 36 17 13 2 0 32 31 60
2022 Communications or public affairs 2 42 38 13 5 0 0 44 18 45
2022 Administration and operations 7 23 48 18 4 1 0 30 22 100
2022 Human resources 11 22 38 18 11 0 0 34 29 60
2022 Financial management 19 20 36 20 6 0 0 38 26 50
2022 Information management 0 36 64 0 0 0 0 36 0 10
2022 Information technology 8 39 37 16 0 0 0 47 16 25
2022 Internal audit 0 32 54 7 6 0 0 32 13 10
2022 Evaluation 0 48 34 13 5 0 0 48 18 20
2022 Data sciences 12 32 43 9 4 0 0 44 13 20
2022 Policy 9 31 36 17 6 0 1 40 23 220
2022 Project management 7 32 35 18 8 0 0 39 26 105
2022 Other services to the public 10 24 32 24 10 0 0 34 33 20
2022 None of the above 8 19 37 24 12 0 0 27 35 50
2020 Communications or public affairs 8 29 30 31 2 0 0 37 33 40
2020 Administration and operations 11 21 44 19 4 0 0 32 23 95
2020 Human resources 12 33 39 12 4 0 0 45 16 55
2020 Financial management 5 12 38 37 7 0 0 17 45 40
2020 Information technology 12 38 42 8 0 0 0 50 8 25
2020 Evaluation 27 18 55 0 0 0 0 45 0 10
2020 Policy 7 30 34 22 7 0 0 37 29 105
2020 Project management 8 25 38 18 9 2 0 33 28 65
2020 None of the above 14 18 35 26 8 0 0 31 34 50
2019 Communications or public affairs 15 18 38 26 3 0 0 33 29 35
2019 Administration and operations 15 37 35 13 0 0 0 52 13 85
2019 Human resources 18 38 32 6 6 0 0 56 12 50
2019 Financial management 15 31 33 18 3 0 0 46 21 40
2019 Information management 20 10 40 21 0 9 0 33 23 10
2019 Information technology 24 24 44 8 0 0 0 48 8 25
2019 Policy 8 30 40 10 12 0 0 38 22 85
2019 Project management 8 26 36 27 3 0 0 34 30 60
2019 None of the above 15 17 39 18 12 0 0 32 29 35

Question 75. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 9 50 26 0 0 0 26 25 10
2024 Communications or public affairs 12 21 48 14 5 0 0 19 33 60
2024 Administration and operations 13 22 44 18 3 0 0 21 35 145
2024 Human resources 15 13 33 22 14 1 1 37 29 75
2024 Financial management 9 19 46 24 2 0 0 26 28 45
2024 Information management 15 29 36 20 0 0 0 20 44 15
2024 Information technology 2 26 47 17 8 0 0 25 29 40
2024 Internal audit 0 8 54 20 18 0 0 38 8 10
2024 Evaluation 5 32 35 12 10 6 0 23 39 15
2024 Data sciences 4 15 46 36 0 0 0 36 18 25
2024 Policy 16 26 35 18 4 0 0 23 42 315
2024 Project management 9 31 39 14 7 0 0 21 40 115
2024 Other services to the public 6 37 43 15 0 0 0 15 42 20
2024 None of the above 17 19 46 14 4 0 0 18 37 60
2022 Communications or public affairs 7 16 40 27 11 0 0 37 23 45
2022 Administration and operations 9 23 41 14 12 0 0 26 33 100
2022 Human resources 13 21 39 16 12 0 0 28 33 60
2022 Financial management 8 33 27 12 18 0 2 31 41 50
2022 Information management 0 7 65 21 7 0 0 27 7 10
2022 Information technology 4 26 32 23 15 0 0 39 29 25
2022 Internal audit 7 20 54 19 0 0 0 19 27 10
2022 Evaluation 12 21 45 10 12 0 0 22 33 20
2022 Data sciences 4 33 23 16 24 0 0 40 37 20
2022 Policy 9 22 40 20 9 0 0 29 31 220
2022 Project management 10 20 38 19 13 0 0 32 30 105
2022 Other services to the public 20 26 37 10 6 0 0 17 46 20
2022 None of the above 20 27 33 12 8 0 0 20 47 50
2020 Communications or public affairs 10 27 38 17 8 0 0 25 38 35
2020 Administration and operations 14 24 33 23 7 0 0 30 37 95
2020 Human resources 11 23 42 17 7 0 0 24 33 55
2020 Financial management 25 40 20 8 7 0 0 15 65 40
2020 Information management 10 9 30 31 19 0 0 50 19 10
2020 Information technology 8 25 38 13 8 4 4 23 36 25
2020 Evaluation 0 0 64 9 27 0 0 36 0 10
2020 Policy 16 24 42 16 3 0 0 19 40 105
2020 Project management 14 29 41 12 5 0 0 17 42 65
2020 None of the above 19 24 29 16 10 0 2 26 44 50
2019 Communications or public affairs 15 30 36 12 6 0 0 18 45 35
2019 Administration and operations 4 19 38 29 10 0 0 40 22 85
2019 Human resources 10 12 49 15 14 0 0 29 22 50
2019 Financial management 13 23 36 18 10 0 0 28 36 40
2019 Information technology 4 12 44 20 20 0 0 40 16 25
2019 Policy 15 14 45 17 9 0 0 26 29 85
2019 Project management 15 18 43 16 8 0 0 24 33 60
2019 None of the above 15 21 38 18 9 0 0 27 36 35
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Compensation

Pay or other compensation issues

Question 89. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 19 73 10
2024 Communications or public affairs 17 62 60
2024 Administration and operations 20 65 145
2024 Human resources 23 68 75
2024 Financial management 16 71 45
2024 Information management 30 34 15
2024 Information technology 25 63 40
2024 Internal audit 28 64 10
2024 Evaluation 12 61 15
2024 Data sciences 21 61 25
2024 Policy 23 61 315
2024 Project management 25 60 115
2024 Other services to the public 19 69 20
2024 None of the above 16 65 60
2022 Communications or public affairs 25 54 45
2022 Administration and operations 21 68 100
2022 Human resources 24 63 60
2022 Financial management 18 63 50
2022 Information management 14 86 10
2022 Information technology 21 52 25
2022 Internal audit 32 21 10
2022 Evaluation 14 78 20
2022 Data sciences 19 46 20
2022 Policy 24 61 220
2022 Project management 22 61 105
2022 Other services to the public 42 48 20
2022 None of the above 28 57 50
2020 Communications or public affairs 28 37 40
2020 Administration and operations 36 43 95
2020 Human resources 42 53 55
2020 Financial management 48 45 40
2020 Information management 10 80 10
2020 Information technology 42 46 25
2020 Evaluation 27 55 10
2020 Policy 34 41 105
2020 Project management 30 45 65
2020 None of the above 32 44 50

Question 90. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 85 15 10
2024 Administration and operations 53 47 30
2024 Human resources 73 27 15
2024 Policy 54 46 70
2024 Project management 47 53 25
2024 None of the above 29 71 10
2022 Communications or public affairs 38 62 10
2022 Administration and operations 39 61 20
2022 Human resources 50 50 15
2022 Policy 44 56 55
2022 Project management 42 58 25
2022 None of the above 49 51 15
2020 Communications or public affairs 57 43 10
2020 Administration and operations 20 80 35
2020 Human resources 33 67 25
2020 Financial management 31 69 20
2020 Information technology 50 50 10
2020 Policy 39 61 35
2020 Project management 50 50 20
2020 None of the above 31 69 15

Question 93. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 18 9 0 0 0 33 60 40 10
2024 Communications or public affairs 36 24 11 4 8 7 10 43 57 60
2024 Administration and operations 39 16 9 10 8 2 15 47 53 145
2024 Human resources 50 14 7 9 3 1 16 60 40 75
2024 Financial management 41 18 15 8 4 2 13 49 51 45
2024 Information management 28 11 18 6 15 0 22 36 64 15
2024 Information technology 37 19 3 5 13 5 17 48 52 40
2024 Internal audit 20 17 45 0 10 0 8 22 78 10
2024 Evaluation 36 7 0 6 0 6 45 73 27 15
2024 Data sciences 57 0 11 3 3 3 23 77 23 25
2024 Policy 45 16 9 6 3 3 18 57 43 315
2024 Project management 40 17 10 9 7 1 17 48 52 115
2024 Other services to the public 20 36 7 10 4 0 22 26 74 20
2024 None of the above 44 13 8 8 11 3 13 53 47 60
2022 Communications or public affairs 44 11 18 8 6 0 13 45
2022 Administration and operations 35 20 9 9 12 0 15 100
2022 Human resources 29 20 15 10 8 2 16 60
2022 Financial management 40 24 10 5 2 0 19 50
2022 Information management 47 39 0 0 0 0 14 10
2022 Information technology 38 8 4 17 8 0 26 25
2022 Internal audit 21 33 9 7 7 0 23 10
2022 Evaluation 48 13 13 5 0 0 22 20
2022 Data sciences 30 4 5 8 0 29 24 20
2022 Policy 48 11 10 5 5 4 16 220
2022 Project management 31 12 10 10 11 6 18 105
2022 Other services to the public 55 4 8 10 17 0 5 20
2022 None of the above 47 16 14 3 14 0 7 50
2020 Communications or public affairs 42 16 14 14 0 0 14 35
2020 Administration and operations 28 12 24 13 6 2 15 95
2020 Human resources 47 17 13 14 4 0 5 55
2020 Financial management 40 23 12 13 10 0 3 40
2020 Information management 29 41 0 0 10 0 20 10
2020 Information technology 54 17 4 4 17 0 4 25
2020 Evaluation 45 9 9 9 9 0 18 10
2020 Policy 39 23 12 7 9 0 10 105
2020 Project management 29 15 16 12 9 3 15 65
2020 None of the above 46 20 6 6 10 2 10 50
2019 Communications or public affairs 47 21 15 6 9 0 3 35
2019 Administration and operations 46 7 19 8 14 0 6 85
2019 Human resources 47 23 11 11 2 0 6 45
2019 Financial management 48 13 15 13 8 0 3 40
2019 Information management 21 29 0 10 21 0 20 10
2019 Information technology 60 4 8 21 8 0 0 25
2019 Policy 44 19 14 12 8 1 2 85
2019 Project management 21 28 8 15 18 2 8 60
2019 None of the above 38 21 12 3 12 3 12 35

Support to resolve pay or other compensation issues

Question 91. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 17 35 0 15 33 0 0 52 48 10
2024 Administration and operations 16 31 15 6 26 0 6 50 34 30
2024 Human resources 38 36 8 12 7 0 0 74 19 15
2024 Policy 16 34 20 14 15 0 1 50 29 70
2024 Project management 6 39 16 17 21 0 0 46 38 25
2024 None of the above 22 51 10 0 17 0 0 73 17 10
2022 Communications or public affairs 0 19 11 44 17 0 9 21 67 10
2022 Administration and operations 9 20 4 22 44 0 0 30 66 20
2022 Human resources 25 28 26 9 12 0 0 53 21 15
2022 Policy 16 24 11 19 23 0 7 43 45 55
2022 Project management 9 16 19 22 25 0 9 27 52 25
2022 None of the above 25 37 7 14 17 0 0 62 31 15
2020 Communications or public affairs 19 29 17 8 19 0 9 52 29 10
2020 Administration and operations 15 12 15 24 26 3 6 29 55 35
2020 Human resources 17 25 12 12 34 0 0 42 46 25
2020 Financial management 10 21 11 32 26 0 0 31 58 20
2020 Information technology 29 10 10 0 30 10 10 49 38 10
2020 Policy 22 22 9 33 11 3 0 45 46 35
2020 Project management 15 15 15 15 40 0 0 30 55 20
2020 None of the above 13 6 12 31 32 0 6 20 67 15

Question 92. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 7 27 23 7 19 0 18 41 31 10
2024 Administration and operations 9 11 23 9 32 0 15 23 49 30
2024 Human resources 14 15 0 22 34 0 15 34 66 15
2024 Policy 7 20 14 22 24 4 10 31 53 70
2024 Project management 19 23 8 13 32 0 4 44 48 25
2024 None of the above 9 29 14 10 30 0 8 41 43 10
2022 Communications or public affairs 0 11 19 37 33 0 0 11 70 10
2022 Administration and operations 5 7 17 23 48 0 0 12 71 20
2022 Human resources 7 45 7 0 32 0 9 57 35 15
2022 Policy 10 15 9 12 40 2 11 29 60 55
2022 Project management 9 17 8 27 28 4 7 29 62 25
2022 None of the above 0 26 6 11 49 0 8 28 65 15
2020 Communications or public affairs 19 29 17 8 19 9 0 52 29 10
2020 Administration and operations 9 12 15 38 26 0 0 20 64 35
2020 Human resources 8 21 9 4 55 0 4 30 61 25
2020 Financial management 10 5 11 27 32 0 16 18 69 20
2020 Information technology 19 10 10 0 30 10 20 42 43 10
2020 Policy 8 16 17 22 34 3 0 25 58 35
2020 Project management 15 10 15 25 35 0 0 25 60 20
2020 None of the above 7 0 13 39 41 0 0 7 80 15
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