2024 Public Service Employee Survey Results by Theme for Canada School of Public Service by Question 103. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2024 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Positive answers" and "Negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Results for questions 44, 73 and 93 are calculated differently than previous years to provide a more accurate and meaningful reflection of employee experiences. The calculation of negative answers now includes "To a very large extent", "To a large extent", "To a moderate extent" and "To a small extent". Because of this adjustment, results for these questions are not directly comparable to previous years.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 8. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 20 11 0 14 0 0 75 14 15
2024 Communications or public affairs 27 34 23 11 0 5 0 64 12 30
2024 Administration and operations 32 38 10 13 5 0 1 72 18 85
2024 Human resources 49 32 7 7 3 0 2 83 10 45
2024 Financial management 26 36 25 0 9 4 0 65 9 20
2024 Information technology 17 45 10 20 8 0 0 62 29 35
2024 Policy 39 35 9 10 7 0 0 74 18 25
2024 Project management 49 33 8 0 7 4 0 85 7 25
2024 Other services to the public 26 42 22 11 0 0 0 68 11 10
2024 None of the above 44 31 11 5 8 1 0 76 13 80
2022 Client contact centre 49 30 8 10 2 0 0 80 13 35
2022 Communications or public affairs 39 33 18 7 2 0 0 72 9 40
2022 Administration and operations 44 38 9 4 5 0 0 82 9 85
2022 Human resources 54 41 3 0 2 0 0 95 2 55
2022 Financial management 23 56 15 0 6 0 0 79 6 20
2022 Information technology 43 31 17 7 3 0 0 74 10 45
2022 Policy 44 42 3 3 9 0 0 86 11 35
2022 Project management 34 45 10 3 8 0 0 79 11 40
2022 Other services to the public 71 29 0 0 0 0 0 100 0 10
2022 None of the above 56 29 7 5 3 0 0 85 8 90
2020 Client contact centre 30 40 16 4 10 0 0 70 14 25
2020 Communications or public affairs 48 23 8 11 6 0 4 74 18 35
2020 Administration and operations 42 35 14 3 6 0 0 76 9 85
2020 Human resources 48 41 8 0 3 0 0 89 3 70
2020 Financial management 43 45 6 6 0 0 0 88 6 15
2020 Procurement 60 20 10 10 0 0 0 80 10 10
2020 Information technology 23 39 16 16 5 0 0 62 21 35
2020 Policy 55 40 5 0 0 0 0 95 0 40
2020 Project management 49 37 10 4 0 0 0 86 4 30
2020 Other services to the public 54 38 0 8 0 0 0 92 8 15
2020 None of the above 42 30 9 11 8 0 0 72 19 90
2019 Client contact centre 31 39 15 6 9 0 0 70 15 35
2019 Communications or public affairs 37 34 15 12 2 0 0 70 14 40
2019 Administration and operations 35 31 20 6 7 0 0 67 13 90
2019 Human resources 35 33 11 11 8 2 0 69 20 65
2019 Financial management 35 45 7 5 9 0 0 80 13 20
2019 Information technology 25 50 8 13 4 0 0 75 17 50
2019 Policy 58 32 0 10 0 0 0 90 10 25
2019 Project management 46 22 8 20 4 0 0 68 24 25
2019 Other services to the public 61 23 10 6 0 0 0 84 6 10
2019 None of the above 40 36 9 10 5 0 0 76 14 70

Question 12. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 15 29 0 14 0 0 57 14 15
2024 Communications or public affairs 27 32 26 15 0 0 0 59 15 30
2024 Administration and operations 36 35 13 8 7 0 1 71 15 85
2024 Human resources 56 22 12 5 5 0 0 78 10 45
2024 Financial management 38 28 22 0 9 4 0 69 9 20
2024 Information technology 27 33 9 18 13 0 0 60 31 35
2024 Policy 54 21 11 13 0 0 0 76 13 25
2024 Project management 49 44 0 3 4 0 0 93 7 25
2024 Other services to the public 26 38 25 0 11 0 0 64 11 10
2024 None of the above 48 20 13 9 11 0 0 67 20 80
2022 Client contact centre 48 30 12 10 0 0 0 78 10 35
2022 Communications or public affairs 47 33 7 9 0 3 0 83 10 40
2022 Administration and operations 49 36 9 5 1 0 0 85 6 85
2022 Human resources 50 43 5 2 0 0 0 93 2 55
2022 Financial management 23 51 15 11 0 0 0 74 11 20
2022 Information technology 48 31 15 6 0 0 0 78 6 45
2022 Data sciences 42 29 20 9 0 0 0 71 9 10
2022 Policy 58 31 8 0 3 0 0 89 3 35
2022 Project management 42 41 11 0 5 0 0 83 5 40
2022 Other services to the public 81 19 0 0 0 0 0 100 0 10
2022 None of the above 51 31 9 6 3 0 0 81 10 90
2020 Client contact centre 42 34 13 5 6 0 0 76 11 20
2020 Communications or public affairs 48 19 6 18 6 0 4 70 24 35
2020 Administration and operations 49 26 11 10 5 0 0 74 15 85
2020 Human resources 53 20 13 10 3 0 0 74 13 70
2020 Financial management 31 43 6 6 14 0 0 74 20 15
2020 Procurement 40 40 10 0 10 0 0 80 10 10
2020 Information technology 26 25 19 22 5 3 0 53 28 35
2020 Policy 58 38 2 2 0 0 0 96 2 40
2020 Project management 55 25 12 4 4 0 0 81 7 30
2020 Other services to the public 54 38 0 8 0 0 0 92 8 15
2020 None of the above 41 35 12 3 10 0 0 75 13 90
2019 Client contact centre 20 43 9 14 14 0 0 63 28 35
2019 Communications or public affairs 35 39 18 6 2 0 0 74 8 40
2019 Administration and operations 35 27 16 10 12 0 0 62 22 90
2019 Human resources 36 24 10 18 11 2 0 61 29 65
2019 Financial management 30 27 12 14 17 0 0 57 32 20
2019 Information technology 28 39 22 7 3 0 0 68 10 50
2019 Policy 49 51 0 0 0 0 0 100 0 25
2019 Project management 36 21 18 24 0 0 0 58 24 25
2019 Other services to the public 54 33 7 6 0 0 0 87 6 10
2019 None of the above 43 30 12 8 6 0 0 73 15 70

Question 13. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 30 0 0 0 0 0 100 0 15
2024 Communications or public affairs 29 32 33 3 3 0 0 61 6 30
2024 Administration and operations 40 38 11 6 4 0 1 79 10 85
2024 Human resources 56 28 14 2 0 0 0 83 2 45
2024 Financial management 54 31 15 0 0 0 0 85 0 20
2024 Information technology 38 42 10 5 5 0 0 80 10 35
2024 Policy 53 24 8 10 4 0 0 78 15 25
2024 Project management 61 23 12 0 4 0 0 84 4 25
2024 Other services to the public 28 55 17 0 0 0 0 83 0 10
2024 None of the above 52 31 9 7 0 0 2 84 7 80
2022 Client contact centre 43 37 10 10 0 0 0 80 10 35
2022 Communications or public affairs 48 33 9 7 0 3 0 84 7 40
2022 Administration and operations 52 28 16 4 0 0 0 80 4 85
2022 Human resources 62 32 3 4 0 0 0 93 4 55
2022 Financial management 34 57 10 0 0 0 0 90 0 20
2022 Information technology 49 34 15 2 0 0 0 83 2 45
2022 Data sciences 52 48 0 0 0 0 0 100 0 10
2022 Policy 61 25 6 7 3 0 0 85 9 35
2022 Project management 41 38 16 5 0 0 0 79 5 40
2022 Other services to the public 78 22 0 0 0 0 0 100 0 10
2022 None of the above 60 24 14 1 2 0 0 83 3 90
2020 Client contact centre 54 32 3 0 11 0 0 86 11 20
2020 Communications or public affairs 43 31 17 8 0 0 0 75 8 35
2020 Administration and operations 60 20 12 3 4 0 0 81 7 85
2020 Human resources 63 23 12 2 0 0 0 87 2 70
2020 Financial management 62 24 14 0 0 0 0 86 0 15
2020 Procurement 60 40 0 0 0 0 0 100 0 10
2020 Information technology 36 37 16 5 5 0 0 74 11 35
2020 Policy 49 46 5 0 0 0 0 95 0 40
2020 Project management 55 38 4 4 0 0 0 92 4 25
2020 Other services to the public 69 31 0 0 0 0 0 100 0 15
2020 None of the above 49 28 13 8 2 0 0 77 10 90
2019 Client contact centre 41 45 9 0 5 0 0 86 5 35
2019 Communications or public affairs 36 45 12 7 0 0 0 81 7 40
2019 Administration and operations 48 25 19 5 3 0 0 73 8 90
2019 Human resources 43 36 10 5 5 2 0 80 10 65
2019 Financial management 60 24 16 0 0 0 0 84 0 20
2019 Information technology 38 37 15 8 2 0 0 75 9 50
2019 Policy 73 27 0 0 0 0 0 100 0 25
2019 Project management 56 19 16 9 0 0 0 75 9 25
2019 Other services to the public 61 39 0 0 0 0 0 100 0 10
2019 None of the above 52 32 11 3 1 0 0 84 5 70

Question 17. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 58 37 0 0 5 0 0 95 5 15
2024 Communications or public affairs 28 45 19 6 3 0 0 72 9 30
2024 Administration and operations 42 36 8 5 8 0 1 79 13 85
2024 Human resources 51 33 7 5 2 3 0 85 7 45
2024 Financial management 37 45 14 4 0 0 0 82 4 20
2024 Information technology 27 39 19 10 5 0 0 66 15 35
2024 Policy 33 49 3 10 4 0 0 82 15 25
2024 Project management 36 46 12 0 7 0 0 82 7 25
2024 Other services to the public 35 49 6 11 0 0 0 83 11 10
2024 None of the above 52 26 10 8 4 1 0 78 12 80
2022 Client contact centre 46 33 8 10 2 0 0 79 13 35
2022 Communications or public affairs 43 42 6 9 0 0 0 84 9 40
2022 Administration and operations 45 41 6 5 4 0 0 86 9 85
2022 Human resources 56 41 2 1 0 0 0 97 1 55
2022 Financial management 44 41 15 0 0 0 0 85 0 20
2022 Information technology 49 27 12 11 0 0 0 76 11 45
2022 Data sciences 51 40 9 0 0 0 0 91 0 10
2022 Policy 55 31 5 7 3 0 0 86 9 35
2022 Project management 42 43 10 3 2 0 0 85 5 40
2022 Other services to the public 71 29 0 0 0 0 0 100 0 10
2022 None of the above 55 31 7 1 4 1 0 87 5 90
2020 Client contact centre 39 35 16 0 10 0 0 74 10 25
2020 Communications or public affairs 47 21 15 14 3 0 0 68 17 35
2020 Administration and operations 50 28 12 5 5 0 0 79 10 85
2020 Human resources 52 36 6 2 4 0 0 88 6 70
2020 Financial management 51 31 18 0 0 0 0 82 0 15
2020 Procurement 30 60 10 0 0 0 0 90 0 10
2020 Information technology 26 47 16 5 5 0 0 73 11 35
2020 Policy 58 33 9 0 0 0 0 91 0 40
2020 Project management 56 34 6 4 0 0 0 90 4 30
2020 Other services to the public 61 23 16 0 0 0 0 84 0 15
2020 None of the above 43 30 15 8 4 0 0 74 12 90
2019 Client contact centre 39 35 15 5 6 0 0 74 11 35
2019 Communications or public affairs 39 36 16 7 2 0 0 74 10 35
2019 Administration and operations 37 38 12 8 5 0 0 75 13 90
2019 Human resources 32 40 14 8 6 0 0 71 14 65
2019 Financial management 41 34 12 4 9 0 0 76 13 20
2019 Information technology 35 39 22 1 2 0 0 74 3 50
2019 Policy 66 30 0 4 0 0 0 96 4 25
2019 Project management 42 37 4 13 4 0 0 79 17 25
2019 Other services to the public 67 26 0 6 0 0 0 94 6 10
2019 None of the above 44 40 10 3 3 0 0 84 6 70

Question 54. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 23 8 6 14 0 0 72 20 15
2024 Communications or public affairs 26 26 27 15 6 0 0 52 21 30
2024 Administration and operations 43 23 10 9 14 2 0 67 23 85
2024 Human resources 42 27 9 18 4 0 0 69 22 45
2024 Financial management 22 27 21 11 16 4 0 51 28 20
2024 Information technology 31 28 19 12 11 0 0 58 23 35
2024 Policy 52 26 16 4 3 0 0 78 6 25
2024 Project management 33 48 13 0 7 0 0 80 7 25
2024 Other services to the public 33 34 17 6 11 0 0 67 17 10
2024 None of the above 38 22 19 7 14 0 0 60 21 80
2022 Client contact centre 55 24 11 5 2 3 0 81 8 35
2022 Communications or public affairs 49 36 9 2 0 3 0 88 2 40
2022 Administration and operations 52 28 11 8 1 0 0 80 10 85
2022 Human resources 60 29 6 4 0 2 0 90 4 55
2022 Financial management 10 52 27 0 5 6 0 66 5 20
2022 Information technology 47 26 19 9 0 0 0 73 9 45
2022 Data sciences 50 31 10 0 9 0 0 81 9 10
2022 Policy 58 31 3 6 3 0 0 89 8 35
2022 Project management 45 34 11 2 8 0 0 79 10 40
2022 Other services to the public 81 0 19 0 0 0 0 81 0 10
2022 None of the above 54 29 8 8 1 0 0 83 9 90
2020 Client contact centre 26 34 26 9 5 0 0 60 14 25
2020 Communications or public affairs 34 29 11 15 11 0 0 62 26 35
2020 Administration and operations 43 29 12 7 10 0 0 72 16 85
2020 Human resources 40 35 14 4 6 0 0 76 10 70
2020 Financial management 25 26 18 18 12 0 0 51 31 15
2020 Procurement 20 50 30 0 0 0 0 70 0 10
2020 Information technology 21 44 21 11 3 0 0 65 14 35
2020 Policy 50 26 15 7 3 0 0 75 10 40
2020 Project management 51 14 23 4 9 0 0 65 12 25
2020 Other services to the public 62 23 0 8 8 0 0 85 15 15
2020 None of the above 27 34 15 12 9 2 1 63 22 90
2019 Client contact centre 21 28 18 18 9 6 0 52 29 35
2019 Communications or public affairs 38 33 8 18 2 0 0 72 20 40
2019 Administration and operations 26 28 16 9 18 2 0 56 28 90
2019 Human resources 15 32 19 14 17 3 0 49 32 65
2019 Financial management 30 17 21 14 13 5 0 49 29 20
2019 Information technology 27 28 23 12 10 2 0 55 22 50
2019 Policy 54 26 4 8 4 0 5 84 12 25
2019 Project management 39 18 16 23 0 3 0 60 24 25
2019 Other services to the public 65 10 10 14 0 0 0 76 14 10
2019 None of the above 30 33 19 8 10 0 0 63 18 70

Question 55. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 33 13 15 5 0 0 67 20 15
2024 Communications or public affairs 29 28 28 12 3 0 0 57 15 30
2024 Administration and operations 45 20 9 9 15 2 0 66 24 85
2024 Human resources 44 29 9 16 2 0 0 73 18 45
2024 Financial management 27 26 30 13 4 0 0 52 18 20
2024 Information technology 24 26 25 11 11 3 0 52 23 35
2024 Policy 49 24 13 8 6 0 0 73 14 25
2024 Project management 23 62 9 0 7 0 0 85 7 25
2024 Other services to the public 26 42 21 0 11 0 0 69 11 10
2024 None of the above 35 29 16 9 11 0 0 64 20 80
2022 Client contact centre 55 24 13 5 0 3 0 81 5 35
2022 Communications or public affairs 48 37 7 8 0 0 0 85 8 40
2022 Administration and operations 46 41 6 6 1 0 0 87 7 85
2022 Human resources 62 30 6 2 0 0 0 92 2 55
2022 Financial management 10 52 28 5 5 0 0 62 10 20
2022 Information technology 46 21 20 13 0 0 0 67 13 45
2022 Data sciences 50 31 10 0 9 0 0 81 9 10
2022 Policy 54 31 3 9 3 0 0 85 12 35
2022 Project management 44 41 7 0 8 0 0 85 8 40
2022 Other services to the public 81 8 0 11 0 0 0 89 11 10
2022 None of the above 49 31 9 10 1 0 0 80 11 90
2020 Client contact centre 21 47 17 9 5 0 0 68 14 25
2020 Communications or public affairs 34 29 15 20 3 0 0 62 23 35
2020 Administration and operations 44 28 9 9 10 0 0 73 19 85
2020 Human resources 41 34 14 5 6 0 0 75 11 70
2020 Financial management 25 33 18 12 12 0 0 57 24 15
2020 Procurement 30 40 20 10 0 0 0 70 10 10
2020 Information technology 21 41 24 11 3 0 0 63 14 35
2020 Policy 48 34 12 4 2 0 0 81 7 40
2020 Project management 49 28 11 8 4 0 0 77 12 30
2020 Other services to the public 59 25 0 8 8 0 0 84 16 10
2020 None of the above 28 35 20 11 6 0 0 63 17 90
2019 Client contact centre 17 43 12 13 11 3 0 62 25 35
2019 Communications or public affairs 34 33 15 18 0 0 0 67 18 35
2019 Administration and operations 29 29 14 9 17 2 0 59 26 90
2019 Human resources 23 29 19 15 13 1 0 52 28 65
2019 Financial management 30 22 12 24 13 0 0 51 37 20
2019 Information technology 29 28 18 14 9 2 0 58 23 50
2019 Policy 54 26 4 8 4 0 5 84 12 25
2019 Project management 34 30 8 28 0 0 0 63 28 25
2019 Other services to the public 55 30 8 6 0 0 0 86 6 10
2019 None of the above 30 34 19 4 13 0 0 64 17 70

Question 56. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 24 25 21 16 5 8 0 53 23 15
2024 Communications or public affairs 18 25 14 20 9 10 3 50 34 30
2024 Administration and operations 38 21 11 12 11 6 0 64 25 85
2024 Human resources 36 26 14 10 10 2 2 65 20 45
2024 Financial management 16 23 34 5 11 10 0 44 18 20
2024 Information technology 14 23 26 18 11 5 2 41 31 35
2024 Policy 43 14 11 14 14 0 4 60 29 25
2024 Project management 33 36 16 9 7 0 0 69 15 25
2024 Other services to the public 35 16 17 15 11 7 0 54 27 10
2024 None of the above 35 21 8 13 17 6 0 59 32 80
2022 Client contact centre 53 18 14 5 0 10 0 79 6 35
2022 Communications or public affairs 31 30 17 10 8 4 0 64 19 40
2022 Administration and operations 43 26 15 6 5 5 0 72 11 85
2022 Human resources 52 24 13 0 6 5 0 81 6 55
2022 Financial management 4 42 16 16 16 5 0 49 34 20
2022 Information technology 43 16 14 18 4 5 0 62 23 45
2022 Data sciences 32 28 20 11 9 0 0 60 20 10
2022 Policy 29 36 15 13 0 7 0 70 14 35
2022 Project management 40 22 10 14 5 6 3 68 21 40
2022 Other services to the public 70 19 11 0 0 0 0 89 0 10
2022 None of the above 43 23 6 19 5 3 1 69 25 90
2020 Client contact centre 21 23 38 8 10 0 0 44 18 25
2020 Communications or public affairs 25 12 26 23 11 0 3 38 35 35
2020 Administration and operations 38 19 20 10 11 2 0 58 21 85
2020 Human resources 44 26 10 12 6 1 0 72 18 70
2020 Financial management 37 14 25 18 6 0 0 51 24 15
2020 Procurement 20 40 10 10 10 10 0 66 22 10
2020 Information technology 16 24 39 13 5 3 0 41 19 35
2020 Policy 38 19 10 12 9 10 2 65 24 40
2020 Project management 31 26 11 21 12 0 0 56 33 30
2020 Other services to the public 62 23 0 8 8 0 0 85 15 15
2020 None of the above 30 21 19 10 12 7 0 55 24 90
2019 Client contact centre 25 21 17 14 14 8 0 51 30 35
2019 Communications or public affairs 26 28 19 8 12 7 0 58 22 40
2019 Administration and operations 21 24 21 15 14 5 0 47 31 90
2019 Human resources 18 25 19 17 17 2 2 45 35 65
2019 Financial management 30 12 22 9 27 0 0 42 36 20
2019 Information technology 24 27 18 18 6 6 1 56 25 50
2019 Policy 35 12 19 14 16 4 0 48 31 25
2019 Project management 29 28 30 9 4 0 0 57 13 25
2019 Other services to the public 49 16 25 0 0 10 0 72 0 10
2019 None of the above 37 23 15 12 11 1 1 61 24 70
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Leadership

Immediate supervisor

Question 26. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 67 20 5 0 0 0 8 94 0 15
2024 Communications or public affairs 46 25 6 13 0 8 3 79 14 30
2024 Administration and operations 57 24 11 1 3 1 2 84 4 85
2024 Human resources 62 28 7 0 2 0 0 90 2 45
2024 Financial management 65 16 5 0 4 0 11 91 4 20
2024 Information technology 54 34 8 5 0 0 0 87 5 35
2024 Policy 61 27 9 4 0 0 0 87 4 25
2024 Project management 67 12 12 3 0 0 5 84 3 25
2024 Other services to the public 60 16 24 0 0 0 0 76 0 10
2024 None of the above 57 28 9 4 1 0 0 86 5 80
2022 Client contact centre 54 22 6 0 3 0 15 89 3 35
2022 Communications or public affairs 38 35 19 0 3 0 5 77 3 40
2022 Administration and operations 55 30 8 4 1 2 0 87 5 85
2022 Human resources 71 18 7 2 0 0 1 91 2 55
2022 Financial management 50 29 5 0 5 5 6 89 6 20
2022 Information technology 53 26 9 0 0 4 8 90 0 45
2022 Data sciences 60 30 0 9 0 0 0 91 9 10
2022 Policy 55 37 2 6 0 0 0 92 6 35
2022 Project management 77 15 0 3 2 0 3 94 6 40
2022 Other services to the public 67 22 11 0 0 0 0 89 0 10
2022 None of the above 72 16 7 1 0 3 1 92 1 90
2020 Client contact centre 56 20 14 0 5 4 0 80 6 25
2020 Communications or public affairs 34 35 17 8 3 0 3 71 12 35
2020 Administration and operations 67 21 9 1 0 0 2 90 1 85
2020 Human resources 72 22 3 0 1 0 1 95 1 70
2020 Financial management 74 12 6 0 8 0 0 86 8 15
2020 Procurement 80 20 0 0 0 0 0 100 0 10
2020 Information technology 45 38 6 3 5 3 0 86 8 35
2020 Policy 76 19 2 2 0 0 0 95 2 40
2020 Project management 82 11 4 0 4 0 0 93 4 30
2020 Other services to the public 70 15 8 0 0 0 8 92 0 15
2020 None of the above 63 27 7 0 3 0 0 90 3 90
2019 Client contact centre 54 28 9 0 9 0 0 82 9 35
2019 Communications or public affairs 50 24 10 6 0 4 6 83 7 35
2019 Administration and operations 49 28 14 7 1 0 1 78 8 90
2019 Human resources 61 19 8 8 3 2 0 81 11 65
2019 Financial management 48 18 23 0 0 0 11 74 0 20
2019 Information technology 53 29 14 2 0 2 0 84 2 50
2019 Policy 92 4 4 0 0 0 0 96 0 25
2019 Project management 66 27 7 0 0 0 0 93 0 25
2019 Other services to the public 52 34 8 6 0 0 0 86 6 10
2019 None of the above 62 22 10 3 3 0 1 84 5 70

Question 29. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 19 5 5 0 0 0 90 5 15
2024 Communications or public affairs 55 30 6 3 7 0 0 84 10 30
2024 Administration and operations 54 24 11 8 2 1 1 79 10 85
2024 Human resources 57 32 4 3 2 0 2 91 5 45
2024 Financial management 58 35 4 0 0 4 0 96 0 20
2024 Information technology 49 27 5 16 3 0 0 77 18 35
2024 Policy 74 13 7 3 4 0 0 86 7 25
2024 Project management 56 37 4 0 3 0 0 93 3 25
2024 Other services to the public 70 7 13 0 11 0 0 77 11 10
2024 None of the above 50 32 9 5 1 1 0 84 7 80
2022 Client contact centre 58 28 9 3 0 0 3 88 3 35
2022 Communications or public affairs 65 19 9 7 0 0 0 84 7 40
2022 Administration and operations 56 30 4 6 4 0 0 86 10 85
2022 Human resources 61 28 5 2 0 0 4 93 2 55
2022 Financial management 43 25 16 5 5 6 0 72 11 20
2022 Information technology 62 31 4 0 2 0 0 94 2 45
2022 Data sciences 50 20 21 0 9 0 0 70 9 10
2022 Policy 68 19 3 10 0 0 0 87 10 35
2022 Project management 63 19 5 5 6 2 0 84 11 40
2022 Other services to the public 91 9 0 0 0 0 0 100 0 10
2022 None of the above 53 30 7 6 2 1 1 85 8 90
2020 Client contact centre 57 17 21 0 5 0 0 74 5 25
2020 Communications or public affairs 49 28 8 9 3 3 0 79 12 35
2020 Administration and operations 57 26 8 5 3 0 1 84 8 85
2020 Human resources 62 23 9 1 3 1 0 87 5 70
2020 Financial management 41 39 14 0 6 0 0 80 6 15
2020 Procurement 90 10 0 0 0 0 0 100 0 10
2020 Information technology 41 36 7 8 5 3 0 79 13 35
2020 Policy 69 28 2 0 0 0 0 98 0 40
2020 Project management 63 23 11 4 0 0 0 85 4 30
2020 Other services to the public 62 15 8 8 0 0 8 83 8 15
2020 None of the above 50 34 7 8 2 0 0 84 10 90
2019 Client contact centre 50 32 6 0 12 0 0 82 12 35
2019 Communications or public affairs 47 29 9 5 4 6 0 81 9 40
2019 Administration and operations 51 33 7 3 6 0 0 83 10 90
2019 Human resources 43 19 18 8 8 2 2 64 17 60
2019 Financial management 46 30 4 20 0 0 0 76 20 20
2019 Information technology 40 38 13 3 3 4 0 81 5 50
2019 Policy 69 16 11 4 0 0 0 85 4 25
2019 Project management 60 19 14 0 4 3 0 81 4 25
2019 Other services to the public 69 0 0 21 0 0 10 77 23 10
2019 None of the above 47 29 14 6 3 0 1 77 8 70

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 63 15 0 14 0 8 0 85 15 15
2024 Communications or public affairs 43 35 9 8 6 0 0 78 13 30
2024 Administration and operations 58 27 9 5 2 0 0 84 7 85
2024 Human resources 62 22 4 10 2 0 0 84 12 45
2024 Financial management 60 28 4 4 0 4 0 91 5 20
2024 Information technology 49 30 10 2 8 0 0 79 11 35
2024 Policy 54 25 7 10 4 0 0 79 14 25
2024 Project management 65 20 4 11 0 0 0 85 11 25
2024 Other services to the public 52 24 7 6 11 0 0 76 17 10
2024 None of the above 44 31 13 4 6 1 0 77 10 80
2022 Client contact centre 64 27 3 0 3 0 3 94 3 35
2022 Communications or public affairs 64 12 14 5 5 0 0 76 10 40
2022 Administration and operations 61 24 6 9 1 0 0 84 10 85
2022 Human resources 54 39 3 2 2 0 0 93 3 55
2022 Financial management 44 30 16 0 5 6 0 78 5 20
2022 Information technology 70 19 4 4 2 0 0 90 6 45
2022 Data sciences 50 31 10 0 9 0 0 81 9 10
2022 Policy 68 19 3 8 2 0 0 86 10 35
2022 Project management 50 37 3 6 5 0 0 86 10 40
2022 Other services to the public 54 46 0 0 0 0 0 100 0 10
2022 None of the above 60 28 5 3 2 1 1 90 5 90
2020 Client contact centre 66 17 12 0 5 0 0 83 5 25
2020 Communications or public affairs 58 13 17 4 8 0 0 71 12 35
2020 Administration and operations 65 20 7 5 2 0 0 85 8 85
2020 Human resources 67 21 8 3 2 0 0 87 4 70
2020 Financial management 57 23 12 8 0 0 0 80 8 15
2020 Procurement 70 30 0 0 0 0 0 100 0 10
2020 Information technology 30 43 16 5 5 0 0 73 11 35
2020 Policy 74 24 2 0 0 0 0 98 0 40
2020 Project management 71 22 0 4 4 0 0 93 7 30
2020 Other services to the public 69 23 0 0 8 0 0 92 8 15
2020 None of the above 59 23 8 6 3 0 1 83 9 90
2019 Client contact centre 58 28 0 2 11 0 0 86 14 35
2019 Communications or public affairs 49 24 12 9 6 0 0 73 15 40
2019 Administration and operations 60 20 7 8 5 0 0 80 13 90
2019 Human resources 42 29 15 5 10 0 0 71 14 60
2019 Financial management 37 32 16 5 4 0 5 74 9 20
2019 Information technology 49 38 3 4 5 0 0 87 10 50
2019 Policy 65 16 15 4 0 0 0 81 4 25
2019 Project management 57 25 10 3 4 0 0 83 7 25
2019 Other services to the public 69 10 7 14 0 0 0 79 14 10
2019 None of the above 55 24 12 4 3 0 1 80 7 70

Senior management

Question 33. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 18 15 5 15 8 0 62 22 15
2024 Communications or public affairs 22 23 38 12 3 3 0 46 15 30
2024 Administration and operations 41 19 9 9 16 5 0 63 27 85
2024 Human resources 26 39 15 14 5 2 0 66 19 45
2024 Financial management 20 9 28 20 18 5 0 31 39 20
2024 Information technology 25 25 24 3 16 7 0 54 20 35
2024 Policy 30 24 33 7 6 0 0 55 12 25
2024 Project management 36 34 17 10 4 0 0 70 14 25
2024 Other services to the public 43 47 0 0 11 0 0 89 11 10
2024 None of the above 27 27 18 13 11 4 0 57 25 80
2022 Client contact centre 47 25 14 5 3 3 3 76 8 35
2022 Communications or public affairs 28 32 14 5 2 19 0 74 9 40
2022 Administration and operations 44 34 8 5 3 5 0 82 9 85
2022 Human resources 36 45 6 1 0 12 0 92 2 55
2022 Financial management 16 46 16 0 6 17 0 74 7 20
2022 Information technology 36 28 13 11 4 7 0 69 17 45
2022 Data sciences 40 30 11 10 9 0 0 70 19 10
2022 Policy 44 41 3 3 5 3 0 88 9 35
2022 Project management 39 35 12 3 5 6 0 79 9 40
2022 Other services to the public 52 25 11 0 0 11 0 88 0 10
2022 None of the above 48 32 10 6 2 3 0 82 8 90
2020 Client contact centre 34 47 4 14 0 0 0 82 14 25
2020 Communications or public affairs 31 44 11 6 8 0 0 75 14 35
2020 Administration and operations 42 34 8 4 8 2 0 79 13 85
2020 Human resources 36 32 13 7 4 7 0 74 12 70
2020 Financial management 45 25 12 6 6 6 0 74 13 15
2020 Procurement 20 30 40 0 10 0 0 50 10 10
2020 Information technology 16 24 25 11 11 13 0 46 25 35
2020 Policy 45 33 10 7 2 3 0 81 9 40
2020 Project management 45 25 17 0 5 7 0 76 5 30
2020 Other services to the public 62 15 8 15 0 0 0 77 15 15
2020 None of the above 32 31 17 11 5 3 1 66 16 90
2019 Client contact centre 14 47 13 9 15 3 0 63 24 35
2019 Communications or public affairs 40 41 7 9 0 2 0 83 10 40
2019 Administration and operations 30 24 13 15 16 2 0 55 31 90
2019 Human resources 17 24 22 17 18 2 0 41 36 65
2019 Financial management 26 10 27 23 9 5 0 38 34 20
2019 Information technology 22 25 16 11 8 17 0 57 23 50
2019 Policy 33 43 12 4 8 0 0 77 12 25
2019 Project management 29 29 12 14 12 3 0 60 27 25
2019 Other services to the public 76 8 0 6 0 10 0 93 7 10
2019 None of the above 28 29 19 14 8 1 0 58 22 70

Question 34. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 18 27 0 20 0 0 52 20 15
2024 Communications or public affairs 22 17 28 25 6 3 0 40 31 30
2024 Administration and operations 35 23 11 8 20 2 0 60 29 85
2024 Human resources 17 44 13 14 8 5 0 63 23 45
2024 Financial management 20 15 28 26 10 0 0 36 37 20
2024 Information technology 22 26 29 5 18 0 0 48 24 35
2024 Policy 24 24 25 12 12 0 3 49 25 25
2024 Project management 31 35 16 7 7 5 0 69 14 25
2024 Other services to the public 34 40 16 0 11 0 0 74 11 10
2024 None of the above 30 22 13 18 14 3 0 54 32 80
2022 Client contact centre 37 28 19 5 5 3 3 69 11 35
2022 Communications or public affairs 18 35 20 9 2 15 0 63 13 40
2022 Administration and operations 42 31 13 8 4 2 0 75 12 85
2022 Human resources 35 45 7 9 0 3 0 83 10 55
2022 Financial management 11 48 23 13 0 5 0 63 13 20
2022 Information technology 27 33 16 13 7 4 0 62 21 45
2022 Data sciences 31 40 11 10 9 0 0 70 19 10
2022 Policy 40 35 6 9 5 3 0 78 15 35
2022 Project management 28 39 8 16 5 4 0 69 23 40
2022 Other services to the public 55 26 8 11 0 0 0 81 11 10
2022 None of the above 38 37 12 7 4 3 0 77 11 90
2020 Client contact centre 30 56 5 0 10 0 0 86 10 25
2020 Communications or public affairs 34 31 9 15 11 0 0 64 26 35
2020 Administration and operations 44 27 12 8 7 1 0 73 15 85
2020 Human resources 36 34 10 12 7 1 0 71 19 70
2020 Financial management 37 33 12 0 12 6 0 74 13 15
2020 Procurement 10 40 30 10 10 0 0 50 20 10
2020 Information technology 16 22 24 28 8 3 0 39 37 35
2020 Policy 43 36 5 7 7 3 0 81 14 40
2020 Project management 38 32 7 14 5 4 0 73 20 30
2020 Other services to the public 62 15 8 15 0 0 0 77 15 15
2020 None of the above 26 33 17 14 10 0 0 59 24 90
2019 Client contact centre 15 36 14 16 16 3 0 53 33 35
2019 Communications or public affairs 34 42 9 5 7 2 0 78 12 40
2019 Administration and operations 23 26 18 15 19 0 0 48 34 90
2019 Human resources 12 18 26 19 26 0 0 29 45 65
2019 Financial management 23 22 15 12 26 0 0 46 39 20
2019 Information technology 14 29 18 19 12 8 0 47 33 50
2019 Policy 43 42 4 8 4 0 0 84 12 25
2019 Project management 22 28 20 18 12 0 0 50 30 25
2019 Other services to the public 61 23 16 0 0 0 0 84 0 10
2019 None of the above 24 29 16 16 15 0 0 53 31 70

Question 35. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 19 33 28 0 11 8 0 57 12 15
2024 Communications or public affairs 26 19 28 16 6 6 0 47 23 30
2024 Administration and operations 32 20 13 17 15 3 0 54 33 85
2024 Human resources 19 34 17 20 7 2 0 54 28 45
2024 Financial management 20 15 21 33 10 0 0 36 43 20
2024 Information technology 13 24 14 22 22 5 0 39 47 35
2024 Policy 27 24 23 17 9 0 0 50 26 25
2024 Project management 29 30 21 8 13 0 0 58 21 25
2024 Other services to the public 34 15 25 15 11 0 0 49 26 10
2024 None of the above 22 21 15 25 13 5 0 45 39 80
2022 Client contact centre 37 23 14 5 8 10 3 69 15 35
2022 Communications or public affairs 17 39 22 7 2 13 0 64 11 40
2022 Administration and operations 39 27 17 9 5 2 0 68 15 85
2022 Human resources 29 43 9 9 2 7 0 79 12 55
2022 Financial management 10 50 22 7 5 5 0 63 13 20
2022 Information technology 30 21 21 8 16 4 0 53 25 45
2022 Data sciences 31 50 0 10 9 0 0 81 19 10
2022 Policy 27 38 13 9 5 7 0 70 16 35
2022 Project management 29 33 11 19 6 4 0 63 25 40
2022 Other services to the public 46 35 8 0 11 0 0 81 11 10
2022 None of the above 28 37 10 16 3 4 1 69 20 90
2020 Client contact centre 21 48 12 4 10 5 0 73 15 25
2020 Communications or public affairs 19 29 28 15 6 3 0 50 21 35
2020 Administration and operations 38 29 16 8 8 0 0 68 16 85
2020 Human resources 23 42 18 5 7 5 0 68 13 70
2020 Financial management 39 11 32 0 12 6 0 53 13 15
2020 Procurement 0 40 20 30 10 0 0 40 40 10
2020 Information technology 10 28 19 21 21 0 0 39 43 35
2020 Policy 40 40 5 5 5 5 0 85 10 40
2020 Project management 35 35 11 4 12 4 0 73 16 30
2020 Other services to the public 47 31 0 15 8 0 0 77 23 15
2020 None of the above 24 29 20 16 12 0 0 52 28 90
2019 Client contact centre 9 24 28 19 17 3 0 34 37 35
2019 Communications or public affairs 27 43 12 7 5 6 0 75 13 40
2019 Administration and operations 19 19 22 17 22 0 0 38 39 90
2019 Human resources 6 23 19 34 17 0 0 29 51 65
2019 Financial management 23 18 9 12 37 0 0 41 50 20
2019 Information technology 7 27 29 13 12 11 0 39 28 50
2019 Policy 43 37 12 4 4 0 0 80 8 25
2019 Project management 15 33 16 28 8 0 0 48 36 25
2019 Other services to the public 41 23 37 0 0 0 0 63 0 10
2019 None of the above 20 30 16 20 12 3 0 51 33 70

Question 36. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 12 40 29 0 11 8 0 56 12 15
2024 Communications or public affairs 16 28 35 15 3 3 0 45 18 30
2024 Administration and operations 28 26 13 12 18 1 1 55 31 85
2024 Human resources 19 51 13 10 7 0 0 70 17 45
2024 Financial management 16 20 33 21 10 0 0 36 31 20
2024 Information technology 15 31 16 19 18 0 0 46 38 35
2024 Policy 26 39 16 14 6 0 0 65 19 25
2024 Project management 20 46 17 11 7 0 0 66 17 25
2024 Other services to the public 25 42 16 11 0 6 0 72 11 10
2024 None of the above 22 32 14 15 16 1 0 55 31 80
2022 Client contact centre 40 37 11 8 0 3 0 80 8 35
2022 Communications or public affairs 23 31 21 15 7 2 0 56 22 40
2022 Administration and operations 35 32 14 15 3 2 0 68 18 85
2022 Human resources 35 44 9 6 4 2 0 81 9 55
2022 Financial management 5 70 6 13 5 0 0 76 18 20
2022 Information technology 24 26 21 7 20 2 0 52 27 45
2022 Data sciences 32 49 0 10 9 0 0 81 19 10
2022 Policy 32 37 7 15 9 0 0 70 24 35
2022 Project management 37 28 8 16 8 2 0 67 25 40
2022 Other services to the public 29 53 0 18 0 0 0 82 18 10
2022 None of the above 33 36 10 12 6 3 0 71 19 90
2020 Client contact centre 26 40 22 9 4 0 0 65 13 25
2020 Communications or public affairs 22 26 19 24 6 3 0 49 31 30
2020 Administration and operations 33 36 9 14 7 0 0 70 21 85
2020 Human resources 26 42 13 13 4 1 0 69 18 70
2020 Financial management 23 39 6 26 6 0 0 62 32 15
2020 Procurement 10 40 40 0 10 0 0 50 10 10
2020 Information technology 19 27 19 21 14 0 0 46 35 35
2020 Policy 29 42 7 14 2 5 0 75 17 40
2020 Project management 31 32 15 16 7 0 0 63 23 30
2020 Other services to the public 54 31 0 8 8 0 0 85 15 15
2020 None of the above 19 39 13 12 16 1 0 59 28 90
2019 Client contact centre 9 24 31 17 17 3 0 33 35 35
2019 Communications or public affairs 24 48 9 7 5 6 0 77 12 40
2019 Administration and operations 20 17 28 16 19 0 0 37 36 90
2019 Human resources 5 20 15 37 23 0 0 25 60 65
2019 Financial management 23 15 5 34 23 0 0 39 57 20
2019 Information technology 14 28 28 16 7 6 0 45 25 50
2019 Policy 27 35 12 15 12 0 0 62 26 25
2019 Project management 22 22 13 18 18 7 0 47 39 25
2019 Other services to the public 34 15 28 13 0 10 0 54 14 10
2019 None of the above 18 29 11 22 20 0 0 47 42 70
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Workforce

Performance management

Question 9. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 19 11 0 14 0 0 75 14 15
2024 Communications or public affairs 18 61 6 9 7 0 0 79 16 30
2024 Administration and operations 36 31 16 9 7 0 1 67 16 85
2024 Human resources 50 34 4 2 8 0 2 86 10 45
2024 Financial management 31 48 13 0 4 4 0 82 4 20
2024 Information technology 31 35 10 19 5 0 0 66 25 35
2024 Policy 57 21 11 3 7 0 0 79 10 25
2024 Project management 39 42 4 6 4 0 5 86 10 25
2024 Other services to the public 26 46 9 9 11 0 0 72 19 10
2024 None of the above 39 37 13 8 4 0 0 75 12 80
2022 Client contact centre 49 36 8 7 0 0 0 85 7 35
2022 Communications or public affairs 38 42 13 7 0 0 0 80 7 40
2022 Administration and operations 49 38 5 6 1 0 0 88 7 85
2022 Human resources 61 34 5 0 0 0 0 95 0 55
2022 Financial management 23 38 23 10 6 0 0 61 16 20
2022 Information technology 53 33 12 2 0 0 0 86 2 45
2022 Data sciences 32 49 9 0 10 0 0 81 10 10
2022 Policy 49 36 9 0 5 0 0 85 5 35
2022 Project management 41 37 14 5 2 0 0 78 8 40
2022 Other services to the public 63 30 0 7 0 0 0 93 7 10
2022 None of the above 50 31 11 5 3 0 0 81 8 90
2020 Client contact centre 31 42 12 0 15 0 0 73 15 20
2020 Communications or public affairs 41 36 12 8 3 0 0 77 11 35
2020 Administration and operations 45 37 9 5 4 0 0 82 9 85
2020 Human resources 54 23 13 4 6 0 0 77 10 70
2020 Financial management 31 37 12 6 14 0 0 68 20 15
2020 Procurement 30 70 0 0 0 0 0 100 0 10
2020 Information technology 24 31 14 25 5 0 0 56 31 35
2020 Policy 63 28 4 5 0 0 0 91 5 40
2020 Project management 52 26 11 7 4 0 0 78 11 30
2020 Other services to the public 54 30 8 8 0 0 0 85 8 15
2020 None of the above 41 35 10 9 4 0 0 76 13 90
2019 Client contact centre 32 39 11 0 18 0 0 71 18 35
2019 Communications or public affairs 42 46 5 5 2 0 0 88 7 40
2019 Administration and operations 34 37 15 5 8 0 1 71 14 90
2019 Human resources 35 25 15 13 13 0 0 60 25 65
2019 Financial management 22 28 23 9 18 0 0 50 26 20
2019 Information technology 19 55 16 6 4 0 0 74 10 50
2019 Policy 63 29 4 4 0 0 0 92 4 25
2019 Project management 34 37 19 7 3 0 0 71 11 25
2019 Other services to the public 73 7 15 6 0 0 0 79 6 10
2019 None of the above 39 40 11 4 7 0 0 79 10 70

Question 10. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 38 5 0 5 0 0 90 5 15
2024 Communications or public affairs 32 42 20 6 0 0 0 74 6 30
2024 Administration and operations 37 40 5 15 4 0 0 77 19 85
2024 Human resources 56 32 5 5 3 0 0 88 8 45
2024 Financial management 38 54 0 0 4 4 0 96 4 20
2024 Information technology 14 54 12 11 8 0 0 68 19 35
2024 Policy 59 25 0 13 4 0 0 83 17 25
2024 Project management 40 46 8 7 0 0 0 85 7 25
2024 Other services to the public 18 66 11 6 0 0 0 83 6 10
2024 None of the above 36 39 9 10 6 0 0 75 15 80
2022 Client contact centre 45 30 5 15 4 0 0 76 19 35
2022 Communications or public affairs 46 42 2 10 0 0 0 88 10 40
2022 Administration and operations 41 42 9 5 3 0 0 83 8 85
2022 Human resources 51 43 1 2 2 2 0 95 3 55
2022 Financial management 28 38 7 10 16 0 0 66 26 20
2022 Information technology 37 41 8 14 0 0 0 78 14 45
2022 Data sciences 33 38 19 0 10 0 0 71 10 10
2022 Policy 40 48 2 3 6 0 0 89 9 35
2022 Project management 34 30 9 19 8 0 0 64 28 40
2022 Other services to the public 37 56 0 6 0 0 0 94 6 10
2022 None of the above 44 35 8 11 2 0 0 79 13 90
2020 Client contact centre 36 45 9 10 0 0 0 81 10 20
2020 Communications or public affairs 31 46 12 8 3 0 0 77 11 35
2020 Administration and operations 37 42 7 10 3 0 0 79 14 85
2020 Human resources 46 31 14 7 2 0 0 77 9 70
2020 Financial management 31 57 6 6 0 0 0 88 6 15
2020 Procurement 60 40 0 0 0 0 0 100 0 10
2020 Information technology 20 30 19 19 11 0 0 51 30 35
2020 Policy 42 44 5 9 0 0 0 86 9 40
2020 Project management 45 36 4 12 4 0 0 81 15 30
2020 Other services to the public 31 31 8 23 8 0 0 61 31 15
2020 None of the above 26 39 13 14 8 0 0 66 21 90
2019 Client contact centre 28 29 14 19 11 0 0 57 29 35
2019 Communications or public affairs 33 36 12 8 6 4 0 73 15 35
2019 Administration and operations 23 40 17 9 11 0 0 63 20 90
2019 Human resources 21 36 13 23 8 0 0 56 31 65
2019 Financial management 34 26 16 5 19 0 0 60 24 20
2019 Information technology 11 52 16 17 4 0 0 63 22 50
2019 Policy 36 44 4 8 4 4 0 83 13 25
2019 Project management 33 32 16 16 0 3 0 67 16 25
2019 Other services to the public 30 30 23 16 0 0 0 61 16 10
2019 None of the above 20 47 8 17 9 0 0 66 25 70

Question 27. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 71 11 5 0 5 0 8 89 6 15
2024 Communications or public affairs 24 52 10 7 7 0 0 76 13 30
2024 Administration and operations 53 30 10 4 3 0 1 84 7 85
2024 Human resources 54 29 6 5 5 0 0 83 11 45
2024 Financial management 67 21 5 4 4 0 0 88 8 20
2024 Information technology 43 29 11 11 6 0 0 72 17 35
2024 Policy 41 22 13 17 3 0 4 66 21 25
2024 Project management 57 33 0 10 0 0 0 90 10 25
2024 Other services to the public 52 22 9 6 11 0 0 75 17 10
2024 None of the above 43 33 14 5 4 1 0 76 9 80
2022 Client contact centre 48 33 8 6 0 0 6 85 6 35
2022 Communications or public affairs 39 37 13 9 3 0 0 75 12 40
2022 Administration and operations 53 30 6 8 1 0 1 84 10 85
2022 Human resources 62 32 3 3 0 0 0 94 3 55
2022 Financial management 43 17 18 5 10 6 0 64 17 20
2022 Information technology 50 33 8 6 2 0 0 84 8 45
2022 Data sciences 51 30 0 0 19 0 0 81 19 10
2022 Policy 56 22 7 15 0 0 0 78 15 35
2022 Project management 47 30 5 6 11 0 0 78 17 40
2022 Other services to the public 55 24 21 0 0 0 0 79 0 10
2022 None of the above 53 27 7 5 4 1 2 83 9 90
2020 Client contact centre 61 26 3 10 0 0 0 87 10 25
2020 Communications or public affairs 39 29 21 0 8 3 0 69 9 35
2020 Administration and operations 59 25 6 4 4 0 2 86 8 85
2020 Human resources 60 24 7 7 1 0 0 84 9 70
2020 Financial management 43 25 18 0 14 0 0 68 14 15
2020 Procurement 70 30 0 0 0 0 0 100 0 10
2020 Information technology 35 38 13 13 0 0 0 74 13 35
2020 Policy 74 16 7 2 0 0 0 90 2 40
2020 Project management 74 19 4 0 4 0 0 93 4 30
2020 Other services to the public 70 8 8 0 8 0 8 84 8 15
2020 None of the above 50 31 11 4 4 0 0 81 8 90
2019 Client contact centre 52 23 10 2 11 0 0 76 14 35
2019 Communications or public affairs 42 33 17 8 0 0 0 75 8 40
2019 Administration and operations 43 29 17 4 8 0 0 72 12 90
2019 Human resources 40 19 14 14 11 0 2 60 25 65
2019 Financial management 30 23 25 16 0 0 5 57 17 20
2019 Information technology 39 43 16 0 3 0 0 82 3 50
2019 Policy 57 35 8 0 0 0 0 92 0 25
2019 Project management 47 29 10 11 0 3 0 79 11 25
2019 Other services to the public 52 7 23 8 0 0 10 66 9 10
2019 None of the above 42 37 11 6 3 0 1 80 8 70

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 24 39 15 17 5 0 0 63 22 15
2024 Communications or public affairs 31 37 21 6 0 0 5 72 6 30
2024 Administration and operations 41 30 13 12 4 0 0 71 16 85
2024 Human resources 60 28 5 2 0 2 2 92 2 45
2024 Financial management 38 42 10 6 4 0 0 80 10 20
2024 Information technology 20 33 27 10 10 0 0 54 20 35
2024 Policy 47 39 4 11 0 0 0 85 11 25
2024 Project management 55 15 12 12 5 0 0 70 17 25
2024 Other services to the public 36 29 16 19 0 0 0 64 19 10
2024 None of the above 33 30 16 14 6 0 1 64 20 80
2022 Client contact centre 39 48 10 2 0 0 0 87 2 35
2022 Communications or public affairs 53 39 4 2 0 0 2 94 2 40
2022 Administration and operations 41 41 10 6 1 1 0 83 7 85
2022 Human resources 74 20 2 2 2 0 0 95 3 55
2022 Financial management 18 43 35 5 0 0 0 60 5 20
2022 Information technology 34 49 2 7 7 0 0 83 14 45
2022 Data sciences 33 29 20 19 0 0 0 61 19 10
2022 Policy 50 35 4 6 5 0 0 85 11 35
2022 Project management 45 25 17 8 0 2 3 74 9 40
2022 Other services to the public 56 38 0 0 6 0 0 94 6 10
2022 None of the above 48 36 5 10 1 0 1 84 11 90
2020 Client contact centre 44 31 13 12 0 0 0 75 12 25
2020 Communications or public affairs 28 41 18 6 3 0 4 72 10 35
2020 Administration and operations 35 45 13 5 1 0 1 81 6 85
2020 Human resources 41 39 10 9 0 0 0 81 9 70
2020 Financial management 45 23 12 8 12 0 0 68 20 15
2020 Procurement 70 30 0 0 0 0 0 100 0 10
2020 Information technology 26 39 24 10 0 0 0 65 10 35
2020 Policy 51 37 2 10 0 0 0 88 10 40
2020 Project management 28 45 7 16 4 0 0 73 19 30
2020 Other services to the public 31 15 31 15 8 0 0 46 23 15
2020 None of the above 25 53 6 13 3 0 0 78 16 90
2019 Client contact centre 23 40 17 10 11 0 0 62 21 35
2019 Communications or public affairs 28 46 15 5 2 4 0 77 7 40
2019 Administration and operations 25 46 9 14 6 0 0 71 20 90
2019 Human resources 29 32 18 14 5 2 2 62 19 65
2019 Financial management 18 26 16 22 18 0 0 44 40 20
2019 Information technology 31 42 22 4 0 2 0 74 4 50
2019 Policy 27 45 12 12 4 0 0 72 16 25
2019 Project management 37 40 11 12 0 0 0 77 12 25
2019 Other services to the public 37 55 8 0 0 0 0 92 0 10
2019 None of the above 39 33 15 9 5 0 0 72 13 70

Question 28. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 25 5 0 14 0 8 79 15 15
2024 Communications or public affairs 45 38 14 0 3 0 0 83 3 30
2024 Administration and operations 55 29 9 5 1 0 1 85 6 85
2024 Human resources 63 17 8 3 7 0 2 81 10 45
2024 Financial management 63 21 0 9 0 4 5 91 9 20
2024 Information technology 46 29 12 5 8 0 0 75 13 35
2024 Policy 62 10 4 14 3 0 7 78 18 25
2024 Project management 69 11 17 0 3 0 0 80 3 25
2024 Other services to the public 50 24 20 6 0 0 0 74 6 10
2024 None of the above 49 29 8 6 6 1 0 79 13 80
2022 Client contact centre 51 24 16 0 3 0 6 80 3 35
2022 Communications or public affairs 58 23 4 10 3 2 0 83 13 40
2022 Administration and operations 56 31 5 4 3 1 0 89 6 85
2022 Human resources 63 25 5 2 0 3 1 92 2 55
2022 Financial management 38 30 16 5 5 6 0 72 11 20
2022 Information technology 67 20 9 0 0 2 2 91 0 45
2022 Data sciences 50 31 10 0 9 0 0 81 9 10
2022 Policy 71 13 8 8 0 0 0 83 8 35
2022 Project management 60 19 8 2 6 2 3 83 8 40
2022 Other services to the public 71 19 11 0 0 0 0 89 0 10
2022 None of the above 55 27 10 2 3 2 0 84 5 90
2020 Client contact centre 52 26 12 0 5 0 4 82 6 25
2020 Communications or public affairs 46 25 17 3 9 0 0 71 12 35
2020 Administration and operations 58 24 7 5 5 1 1 83 9 85
2020 Human resources 64 16 9 6 3 0 3 82 9 70
2020 Financial management 43 19 18 6 8 0 6 66 15 15
2020 Procurement 70 30 0 0 0 0 0 100 0 10
2020 Information technology 31 33 20 11 3 3 0 66 14 35
2020 Policy 78 15 5 0 0 0 2 95 0 40
2020 Project management 66 19 7 4 4 0 0 85 7 30
2020 Other services to the public 70 8 8 0 8 0 8 83 8 15
2020 None of the above 54 24 11 4 5 2 0 80 9 90

Question 43. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 21 22 17 14 0 0 47 31 15
2024 Communications or public affairs 17 29 19 21 6 5 3 50 29 30
2024 Administration and operations 34 24 16 4 18 4 0 60 23 85
2024 Human resources 32 35 8 11 10 4 0 70 22 45
2024 Financial management 20 22 23 10 22 4 0 44 33 20
2024 Information technology 20 24 32 8 11 5 0 47 20 35
2024 Policy 28 30 15 18 6 0 3 60 24 25
2024 Project management 23 54 7 8 7 0 0 77 15 25
2024 Other services to the public 33 33 17 11 0 7 0 71 11 10
2024 None of the above 26 28 9 19 16 2 0 55 36 80
2022 Client contact centre 28 34 22 10 0 2 3 66 11 35
2022 Communications or public affairs 33 29 16 15 0 7 0 67 16 40
2022 Administration and operations 40 31 16 9 3 1 0 72 12 85
2022 Human resources 47 32 7 7 2 6 0 84 9 55
2022 Financial management 15 46 10 5 7 17 0 72 15 20
2022 Information technology 36 35 20 4 0 5 0 75 4 45
2022 Data sciences 40 20 10 11 19 0 0 60 30 10
2022 Policy 48 44 3 3 3 0 0 92 5 35
2022 Project management 34 32 13 13 5 2 0 68 19 40
2022 Other services to the public 23 64 6 6 0 0 0 87 6 10
2022 None of the above 40 24 16 10 5 6 0 67 16 90
2020 Client contact centre 18 23 40 9 10 0 0 41 20 20
2020 Communications or public affairs 24 35 18 8 12 3 0 61 21 35
2020 Administration and operations 29 38 13 9 10 1 0 68 19 85
2020 Human resources 43 28 13 10 5 1 0 72 15 70
2020 Financial management 33 5 6 24 20 12 0 42 51 15
2020 Procurement 30 40 10 10 0 10 0 78 11 10
2020 Information technology 10 32 36 8 8 6 0 45 17 35
2020 Policy 53 37 2 2 0 5 0 95 3 40
2020 Project management 24 43 4 18 12 0 0 66 30 30
2020 Other services to the public 31 46 8 0 15 0 0 77 15 15
2020 None of the above 15 33 24 13 11 3 0 50 25 90
2019 Client contact centre 17 30 20 20 11 3 0 48 31 35
2019 Communications or public affairs 32 43 11 12 2 0 0 74 15 35
2019 Administration and operations 21 27 21 10 19 3 0 49 30 90
2019 Human resources 11 28 21 19 19 2 0 40 38 65
2019 Financial management 14 15 21 26 19 5 0 31 47 20
2019 Information technology 17 42 15 19 2 6 0 63 22 50
2019 Policy 43 33 8 0 8 4 5 83 9 25
2019 Project management 30 29 22 12 4 3 0 61 16 25
2019 Other services to the public 35 34 13 0 8 10 0 77 9 10
2019 None of the above 26 30 21 13 9 1 0 57 22 70

Question 44a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 5 33 11 13 0 8 32 68 15
2024 Communications or public affairs 50 21 9 12 0 5 3 54 46 30
2024 Administration and operations 45 19 17 3 8 3 5 49 51 85
2024 Human resources 35 31 11 9 7 0 6 37 63 45
2024 Financial management 49 17 14 7 4 4 5 53 47 20
2024 Information technology 43 22 14 5 9 2 5 46 54 35
2024 Policy 26 39 12 15 0 0 8 28 72 25
2024 Project management 32 38 14 8 4 0 4 33 67 25
2024 Other services to the public 34 25 17 6 11 7 0 37 63 10
2024 None of the above 36 24 8 7 10 1 14 42 58 80
2022 Client contact centre 63 18 13 3 0 0 3 35
2022 Communications or public affairs 69 20 0 4 4 0 2 40
2022 Administration and operations 50 22 8 9 2 0 9 85
2022 Human resources 49 25 11 4 2 0 10 55
2022 Financial management 43 26 15 11 6 0 0 20
2022 Information technology 61 26 6 2 2 0 2 45
2022 Data sciences 53 19 0 28 0 0 0 10
2022 Policy 45 33 11 6 2 3 0 35
2022 Project management 56 17 15 3 0 2 6 40
2022 Other services to the public 61 30 0 9 0 0 0 10
2022 None of the above 52 26 12 5 4 0 1 90
2020 Client contact centre 51 27 0 12 6 0 4 20
2020 Communications or public affairs 62 11 18 6 0 0 3 35
2020 Administration and operations 50 24 13 6 4 1 1 85
2020 Human resources 51 20 20 3 1 2 3 70
2020 Financial management 49 33 12 0 0 0 6 15
2020 Procurement 50 30 10 0 10 0 0 10
2020 Information technology 65 14 5 7 8 0 0 35
2020 Policy 42 28 13 4 10 0 2 40
2020 Project management 36 37 15 7 0 0 4 25
2020 Other services to the public 53 31 15 0 0 0 0 15
2020 None of the above 49 25 14 5 6 0 1 90
2019 Client contact centre 49 24 14 3 5 0 6 35
2019 Communications or public affairs 62 12 11 2 7 0 6 40
2019 Administration and operations 66 17 10 5 2 0 0 90
2019 Human resources 50 26 15 3 3 0 3 65
2019 Financial management 58 9 17 5 11 0 0 20
2019 Information technology 56 26 10 0 1 2 4 50
2019 Policy 61 16 16 4 4 0 0 25
2019 Project management 52 19 25 0 4 0 0 25
2019 Other services to the public 51 39 0 0 0 0 10 10
2019 None of the above 60 17 9 6 5 0 2 70

Question 44b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 6 5 21 5 9 27 41 59 15
2024 Communications or public affairs 57 6 9 0 6 8 15 74 26 30
2024 Administration and operations 61 4 2 3 6 3 19 79 21 85
2024 Human resources 62 8 6 0 9 0 15 72 28 45
2024 Financial management 67 4 10 6 6 4 5 72 28 20
2024 Information technology 47 17 12 2 11 3 9 53 47 35
2024 Policy 42 15 16 8 7 0 13 48 52 25
2024 Project management 36 13 3 5 13 0 30 51 49 25
2024 Other services to the public 77 0 8 0 0 15 0 91 9 10
2024 None of the above 48 6 4 5 8 0 28 68 32 80

Question 44c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 43 9 5 0 5 9 28 69 31 15
2024 Communications or public affairs 71 9 0 0 0 8 13 89 11 30
2024 Administration and operations 61 9 8 1 5 4 12 73 27 85
2024 Human resources 67 9 0 5 3 0 16 80 20 45
2024 Financial management 71 4 17 4 0 0 5 74 26 20
2024 Information technology 61 10 3 2 3 8 13 78 22 35
2024 Policy 71 16 0 3 3 0 8 77 23 25
2024 Project management 72 11 7 0 0 3 8 81 19 25
2024 Other services to the public 60 8 6 0 11 15 0 71 29 10
2024 None of the above 51 6 11 5 5 4 17 65 35 80
2022 Client contact centre 81 3 5 5 2 0 3 35
2022 Communications or public affairs 91 0 2 0 0 5 2 40
2022 Administration and operations 73 7 7 0 4 2 7 85
2022 Human resources 84 5 1 0 0 0 10 55
2022 Financial management 69 15 5 5 0 5 0 20
2022 Information technology 82 9 2 0 0 6 2 45
2022 Data sciences 60 0 10 9 10 11 0 10
2022 Policy 81 12 2 0 3 3 0 35
2022 Project management 64 18 0 0 5 7 5 40
2022 Other services to the public 100 0 0 0 0 0 0 10
2022 None of the above 75 11 5 1 3 3 2 90
2020 Client contact centre 57 7 13 9 5 9 0 25
2020 Communications or public affairs 69 13 3 3 0 4 8 35
2020 Administration and operations 78 8 3 5 3 2 1 85
2020 Human resources 75 12 5 1 3 0 4 70
2020 Financial management 49 12 12 20 0 0 6 15
2020 Procurement 60 10 0 10 0 10 10 10
2020 Information technology 68 13 3 8 0 8 0 35
2020 Policy 80 2 2 5 0 5 5 40
2020 Project management 81 0 11 0 0 0 7 25
2020 Other services to the public 77 15 8 0 0 0 0 15
2020 None of the above 74 11 3 1 4 2 4 90
2019 Client contact centre 63 15 6 3 5 6 3 35
2019 Communications or public affairs 78 7 5 0 7 0 2 35
2019 Administration and operations 74 8 5 3 5 4 0 90
2019 Human resources 76 6 3 2 6 3 3 65
2019 Financial management 59 0 23 10 5 4 0 20
2019 Information technology 73 8 3 2 0 10 4 50
2019 Policy 84 4 0 0 8 0 4 25
2019 Project management 72 13 7 0 0 0 8 25
2019 Other services to the public 83 0 7 0 0 0 10 10
2019 None of the above 82 3 9 3 0 2 2 70

Question 44d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 43 18 0 5 0 0 33 65 35 15
2024 Communications or public affairs 71 6 3 0 0 8 13 89 11 30
2024 Administration and operations 68 2 5 0 4 4 17 86 14 85
2024 Human resources 72 8 3 2 0 0 16 85 15 45
2024 Financial management 64 15 12 0 0 4 5 70 30 20
2024 Information technology 63 6 7 0 3 3 19 81 19 35
2024 Policy 74 12 4 0 3 0 8 80 20 25
2024 Project management 56 13 0 0 3 3 25 78 22 25
2024 Other services to the public 66 0 18 0 0 15 0 78 22 10
2024 None of the above 67 4 1 0 2 2 25 91 9 80

Question 44e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 15 0 5 9 0 33 57 43 15
2024 Communications or public affairs 61 12 3 3 3 8 10 74 26 30
2024 Administration and operations 55 12 6 3 6 4 14 67 33 85
2024 Human resources 65 5 4 5 5 0 16 77 23 45
2024 Financial management 68 0 12 7 4 4 5 74 26 20
2024 Information technology 58 8 5 0 5 3 21 76 24 35
2024 Policy 60 19 4 3 6 0 8 65 35 25
2024 Project management 51 5 4 4 3 9 25 76 24 25
2024 Other services to the public 44 0 30 0 11 15 0 52 48 10
2024 None of the above 57 5 6 2 7 0 22 73 27 80

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 5 11 21 35 0 0 33 56 15
2024 Communications or public affairs 6 23 9 42 12 8 0 31 58 30
2024 Administration and operations 19 23 13 12 22 6 6 47 38 85
2024 Human resources 35 23 14 11 17 2 0 58 28 45
2024 Financial management 22 33 11 22 9 4 0 57 32 20
2024 Information technology 15 21 12 26 19 5 2 38 49 35
2024 Policy 28 25 11 23 10 0 4 55 34 25
2024 Project management 30 12 25 11 11 5 4 47 25 25
2024 Other services to the public 0 35 16 17 23 9 0 38 44 10
2024 None of the above 15 26 6 14 24 7 8 48 45 80
2022 Client contact centre 31 13 21 13 6 8 9 52 23 35
2022 Communications or public affairs 30 26 7 16 16 4 0 58 34 40
2022 Administration and operations 29 35 14 9 6 5 1 69 16 85
2022 Human resources 36 26 13 12 4 4 6 69 17 55
2022 Financial management 5 27 7 15 21 10 13 43 48 20
2022 Information technology 29 27 12 10 16 2 4 60 27 45
2022 Data sciences 22 37 0 30 10 0 0 60 40 10
2022 Policy 52 29 8 9 3 0 0 81 12 35
2022 Project management 24 37 5 16 14 5 0 64 31 40
2022 Other services to the public 32 29 26 0 13 0 0 60 13 10
2022 None of the above 21 28 9 10 21 5 7 55 35 90
2020 Client contact centre 9 35 16 27 10 4 0 45 38 25
2020 Communications or public affairs 18 22 22 15 21 3 0 41 37 35
2020 Administration and operations 22 22 18 18 18 0 1 44 37 85
2020 Human resources 30 31 7 20 6 2 4 65 27 70
2020 Financial management 28 6 0 17 44 0 5 36 64 15
2020 Procurement 10 40 20 20 0 0 10 55 22 10
2020 Information technology 18 26 20 11 10 12 3 52 25 35
2020 Policy 48 28 5 10 2 5 2 82 12 40
2020 Project management 17 37 21 10 12 4 0 56 23 30
2020 Other services to the public 16 31 31 0 23 0 0 46 23 15
2020 None of the above 14 26 13 15 20 6 5 45 40 90
2019 Client contact centre 6 19 36 17 23 0 0 25 39 35
2019 Communications or public affairs 19 23 24 7 5 11 12 54 15 40
2019 Administration and operations 12 23 14 23 24 2 1 36 49 90
2019 Human resources 11 29 19 14 25 2 0 41 40 65
2019 Financial management 20 11 9 26 30 0 5 32 59 20
2019 Information technology 14 26 17 18 18 4 3 43 39 50
2019 Policy 42 26 16 4 8 0 5 71 13 25
2019 Project management 22 21 14 16 21 6 0 46 39 25
2019 Other services to the public 35 27 13 15 0 10 0 70 16 10
2019 None of the above 18 22 16 19 14 4 6 44 38 70

Empowerment

Question 14. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 41 40 13 0 5 0 0 82 5 15
2024 Communications or public affairs 24 47 15 9 6 0 0 71 15 30
2024 Administration and operations 35 30 15 7 12 0 0 66 19 85
2024 Human resources 51 32 3 9 5 0 0 83 14 45
2024 Financial management 36 46 6 4 5 4 0 85 9 20
2024 Information technology 20 48 15 6 12 0 0 67 18 35
2024 Policy 47 21 3 22 7 0 0 68 29 25
2024 Project management 36 48 12 0 4 0 0 85 4 25
2024 Other services to the public 28 41 20 0 11 0 0 69 11 10
2024 None of the above 31 38 11 14 6 0 0 69 20 80
2022 Client contact centre 47 33 10 10 0 0 0 80 10 35
2022 Communications or public affairs 39 31 13 15 2 0 0 69 18 40
2022 Administration and operations 40 51 4 4 1 0 1 91 5 85
2022 Human resources 46 40 8 4 2 0 0 86 6 55
2022 Financial management 23 45 11 11 11 0 0 68 22 20
2022 Information technology 46 34 6 9 5 0 0 80 14 45
2022 Data sciences 51 30 10 0 9 0 0 81 9 10
2022 Policy 46 45 3 4 3 0 0 90 6 35
2022 Project management 40 38 9 8 5 0 0 78 13 40
2022 Other services to the public 56 25 11 8 0 0 0 82 8 10
2022 None of the above 47 38 5 8 2 0 0 85 10 90
2020 Client contact centre 45 18 32 0 6 0 0 63 6 20
2020 Communications or public affairs 43 6 12 23 12 0 4 51 37 35
2020 Administration and operations 42 40 7 7 5 0 0 82 12 85
2020 Human resources 47 32 13 3 3 1 0 80 6 70
2020 Financial management 39 49 0 6 6 0 0 88 12 15
2020 Procurement 40 40 0 20 0 0 0 80 20 10
2020 Information technology 24 41 11 19 5 0 0 65 25 35
2020 Policy 64 27 9 0 0 0 0 91 0 40
2020 Project management 52 33 4 12 0 0 0 84 12 30
2020 Other services to the public 31 62 8 0 0 0 0 92 0 15
2020 None of the above 37 36 11 9 7 0 0 73 16 90
2019 Client contact centre 24 44 15 2 14 0 0 68 17 35
2019 Communications or public affairs 40 40 18 2 0 0 0 80 2 40
2019 Administration and operations 32 35 13 8 11 0 0 67 20 90
2019 Human resources 24 40 10 14 11 2 0 65 26 65
2019 Financial management 22 36 21 12 9 0 0 58 21 20
2019 Information technology 22 53 12 11 2 0 0 75 13 50
2019 Policy 67 29 4 0 0 0 0 96 0 25
2019 Project management 39 44 9 7 0 0 0 84 7 25
2019 Other services to the public 58 25 11 7 0 0 0 82 7 10
2019 None of the above 43 27 14 11 4 0 0 70 15 70

Question 15. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 5 5 14 5 0 0 76 19 15
2024 Communications or public affairs 28 44 19 6 3 0 0 72 8 30
2024 Administration and operations 41 30 8 7 12 0 1 73 19 85
2024 Human resources 53 29 4 7 8 0 0 81 14 45
2024 Financial management 43 40 5 4 5 4 0 86 9 20
2024 Information technology 41 39 7 8 6 0 0 80 13 35
2024 Policy 44 43 0 10 4 0 0 86 14 25
2024 Project management 40 49 5 3 4 0 0 89 7 25
2024 Other services to the public 35 39 9 17 0 0 0 74 17 10
2024 None of the above 37 37 11 9 7 0 0 73 16 80
2022 Client contact centre 49 38 10 2 0 0 0 87 2 35
2022 Communications or public affairs 47 35 8 7 3 0 0 83 9 40
2022 Administration and operations 46 39 6 7 3 0 0 85 10 85
2022 Human resources 61 28 8 1 2 0 0 89 4 55
2022 Financial management 29 46 15 10 0 0 0 75 10 20
2022 Information technology 62 21 7 10 0 0 0 83 10 45
2022 Data sciences 70 11 10 0 9 0 0 81 9 10
2022 Policy 68 22 4 3 3 0 0 90 6 35
2022 Project management 51 29 12 2 5 0 0 80 8 40
2022 Other services to the public 51 49 0 0 0 0 0 100 0 10
2022 None of the above 54 27 11 6 2 0 0 81 8 90
2020 Client contact centre 49 41 4 0 6 0 0 90 6 20
2020 Communications or public affairs 46 16 18 12 8 0 0 62 21 35
2020 Administration and operations 45 39 3 10 4 0 0 84 13 85
2020 Human resources 57 29 9 1 3 0 0 87 4 70
2020 Financial management 37 38 12 6 6 0 0 76 12 15
2020 Procurement 30 60 10 0 0 0 0 90 0 10
2020 Information technology 29 38 22 3 8 0 0 68 10 35
2020 Policy 70 25 5 0 0 0 0 95 0 40
2020 Project management 67 29 0 0 4 0 0 96 4 30
2020 Other services to the public 54 31 15 0 0 0 0 85 0 15
2020 None of the above 46 35 5 5 8 0 0 82 13 90
2019 Client contact centre 26 40 18 6 11 0 0 65 17 35
2019 Communications or public affairs 48 36 14 2 0 0 0 83 2 40
2019 Administration and operations 43 30 14 7 6 0 0 73 13 90
2019 Human resources 29 36 15 10 9 2 0 66 20 65
2019 Financial management 43 31 9 12 4 0 0 74 17 20
2019 Information technology 27 40 19 13 0 0 0 68 13 50
2019 Policy 65 31 4 0 0 0 0 96 0 25
2019 Project management 49 38 13 0 0 0 0 87 0 25
2019 Other services to the public 79 15 0 6 0 0 0 94 6 10
2019 None of the above 50 27 13 6 4 0 0 77 10 70

Question 16. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 73 10 5 6 5 0 0 83 11 15
2024 Communications or public affairs 28 55 8 6 3 0 0 83 9 30
2024 Administration and operations 45 38 10 3 4 0 0 82 7 85
2024 Human resources 59 27 5 5 5 0 0 86 9 45
2024 Financial management 31 31 24 10 4 0 0 62 14 20
2024 Information technology 28 35 12 14 11 0 0 64 25 35
2024 Policy 51 32 3 10 4 0 0 83 14 25
2024 Project management 55 31 8 3 4 0 0 85 7 25
2024 Other services to the public 37 39 13 11 0 0 0 77 11 10
2024 None of the above 32 37 9 18 2 0 1 70 20 75
2022 Client contact centre 55 32 5 7 0 0 0 87 7 35
2022 Communications or public affairs 46 42 9 2 0 0 0 88 2 40
2022 Administration and operations 51 32 8 4 3 1 1 86 6 85
2022 Human resources 56 35 6 1 2 0 0 91 3 55
2022 Financial management 18 51 10 21 0 0 0 69 21 20
2022 Information technology 48 32 8 7 2 0 3 83 9 45
2022 Data sciences 51 21 10 19 0 0 0 71 19 10
2022 Policy 54 30 12 3 3 0 0 83 5 35
2022 Project management 56 25 9 8 3 0 0 80 11 35
2022 Other services to the public 61 32 0 6 0 0 0 94 6 10
2022 None of the above 45 36 10 8 2 0 0 80 10 90
2020 Client contact centre 43 40 8 0 10 0 0 83 10 25
2020 Communications or public affairs 36 35 11 14 3 0 0 72 17 35
2020 Administration and operations 43 37 5 10 5 0 0 80 15 85
2020 Human resources 46 32 15 4 3 0 0 78 7 70
2020 Financial management 17 53 18 12 0 0 0 69 12 15
2020 Procurement 50 40 0 10 0 0 0 90 10 10
2020 Information technology 22 43 25 5 6 0 0 64 11 35
2020 Policy 50 40 5 2 0 0 2 93 2 40
2020 Project management 57 23 20 0 0 0 0 80 0 25
2020 Other services to the public 47 38 15 0 0 0 0 85 0 15
2020 None of the above 33 34 16 11 6 1 0 68 16 90
2019 Client contact centre 37 38 6 11 8 0 0 75 19 35
2019 Communications or public affairs 35 39 19 5 2 0 0 74 7 40
2019 Administration and operations 37 36 14 7 6 0 0 73 13 85
2019 Human resources 29 34 11 14 11 0 0 63 25 60
2019 Financial management 28 36 23 9 4 0 0 64 13 20
2019 Information technology 25 35 26 10 2 2 0 62 12 50
2019 Policy 56 35 4 5 0 0 0 92 5 25
2019 Project management 34 31 24 11 0 0 0 65 11 25
2019 Other services to the public 45 48 0 7 0 0 0 93 7 10
2019 None of the above 34 41 11 9 4 0 1 77 13 70

Question 46. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 25 41 14 8 11 0 0 67 19 15
2024 Communications or public affairs 18 48 18 11 0 5 0 69 12 30
2024 Administration and operations 27 38 11 6 12 4 2 69 19 85
2024 Human resources 49 30 7 4 8 2 0 81 12 45
2024 Financial management 37 29 17 9 0 8 0 72 9 20
2024 Information technology 17 39 33 2 5 3 0 58 8 35
2024 Policy 53 27 10 4 3 3 0 83 7 25
2024 Project management 33 41 19 7 0 0 0 74 7 25
2024 Other services to the public 26 33 15 11 7 9 0 64 19 10
2024 None of the above 24 41 11 14 3 6 0 70 19 80
2022 Client contact centre 37 39 13 3 0 5 3 83 3 35
2022 Communications or public affairs 26 51 9 8 0 6 0 82 8 40
2022 Administration and operations 37 42 14 6 0 1 0 79 6 85
2022 Human resources 50 32 11 5 2 0 0 82 7 55
2022 Financial management 21 40 24 0 5 10 0 68 5 20
2022 Information technology 31 37 16 16 0 0 0 68 16 45
2022 Data sciences 60 30 0 9 0 0 0 91 9 10
2022 Policy 54 38 3 3 3 0 0 91 6 35
2022 Project management 40 30 19 0 3 9 0 76 3 40
2022 Other services to the public 38 51 11 0 0 0 0 89 0 10
2022 None of the above 33 45 12 4 4 2 0 79 9 90
2020 Client contact centre 17 33 31 4 10 4 0 53 15 25
2020 Communications or public affairs 16 46 14 23 0 0 0 62 23 35
2020 Administration and operations 32 36 16 6 4 6 0 72 10 85
2020 Human resources 42 40 12 1 3 1 0 83 5 70
2020 Financial management 33 23 26 0 12 6 0 59 13 15
2020 Procurement 30 40 20 0 0 10 0 78 0 10
2020 Information technology 20 38 22 13 0 6 0 62 14 35
2020 Policy 51 34 10 2 0 3 0 88 2 40
2020 Project management 38 39 16 4 4 0 0 77 7 30
2020 Other services to the public 46 31 23 0 0 0 0 77 0 15
2020 None of the above 26 43 14 9 4 5 0 72 14 90
2019 Client contact centre 11 37 26 5 15 6 0 51 21 35
2019 Communications or public affairs 26 65 9 0 0 0 0 91 0 40
2019 Administration and operations 25 34 26 4 11 0 0 59 15 90
2019 Human resources 21 40 22 6 9 2 0 62 16 65
2019 Financial management 17 31 29 9 4 11 0 54 14 20
2019 Information technology 18 40 27 5 4 6 0 62 9 50
2019 Policy 54 38 0 8 0 0 0 92 8 25
2019 Project management 22 48 20 11 0 0 0 70 11 25
2019 Other services to the public 34 43 13 0 0 10 0 85 0 10
2019 None of the above 32 39 15 9 4 1 0 72 13 70

Work-life balance and workload

Question 7. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 8 9 20 13 0 0 58 33 15
2024 Communications or public affairs 26 42 17 9 6 0 0 68 15 30
2024 Administration and operations 42 31 8 8 11 0 0 73 19 85
2024 Human resources 51 16 16 7 8 0 2 69 15 45
2024 Financial management 43 16 10 12 15 4 0 61 29 20
2024 Information technology 30 24 7 24 15 0 0 54 39 35
2024 Policy 53 25 0 18 4 0 0 78 22 25
2024 Project management 47 36 7 6 4 0 0 83 10 25
2024 Other services to the public 28 31 9 21 11 0 0 59 32 10
2024 None of the above 46 23 11 9 9 0 1 70 19 80
2022 Client contact centre 67 27 0 6 0 0 0 94 6 35
2022 Communications or public affairs 60 23 5 7 5 0 0 84 12 40
2022 Administration and operations 58 33 4 2 2 0 0 91 4 85
2022 Human resources 73 20 2 2 3 0 0 92 5 55
2022 Financial management 34 50 10 0 6 0 0 84 6 20
2022 Information technology 40 41 12 2 2 0 2 83 5 45
2022 Data sciences 53 28 10 9 0 0 0 81 9 10
2022 Policy 54 27 6 6 8 0 0 81 13 35
2022 Project management 67 14 11 3 5 0 0 81 8 35
2022 Other services to the public 70 30 0 0 0 0 0 100 0 10
2022 None of the above 64 21 7 7 2 0 0 85 9 90
2020 Client contact centre 49 34 8 4 5 0 0 83 10 25
2020 Communications or public affairs 48 22 11 12 4 0 4 72 16 30
2020 Administration and operations 56 27 5 8 3 0 0 83 11 85
2020 Human resources 61 23 13 0 2 1 0 85 2 70
2020 Financial management 29 34 31 0 6 0 0 63 6 15
2020 Procurement 60 20 20 0 0 0 0 80 0 10
2020 Information technology 30 38 14 13 5 0 0 68 19 35
2020 Policy 52 34 5 7 2 0 0 86 9 40
2020 Project management 53 35 8 4 0 0 0 88 4 30
2020 Other services to the public 61 39 0 0 0 0 0 100 0 15
2020 None of the above 49 33 6 11 2 0 0 82 12 90
2019 Client contact centre 41 48 3 3 5 0 0 89 8 35
2019 Communications or public affairs 62 29 5 5 0 0 0 91 5 40
2019 Administration and operations 55 28 6 3 6 0 1 84 10 90
2019 Human resources 38 35 7 9 8 3 0 75 18 65
2019 Financial management 32 25 29 0 14 0 0 58 14 20
2019 Information technology 43 41 13 2 0 0 0 85 2 50
2019 Policy 53 32 8 8 0 0 0 85 8 25
2019 Project management 53 25 7 10 4 0 0 78 14 25
2019 Other services to the public 51 33 10 6 0 0 0 84 6 10
2019 None of the above 59 28 4 8 1 0 0 86 9 70

Question 18. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 57 26 9 7 0 0 0 84 7 15
2024 Communications or public affairs 59 20 21 0 0 0 0 79 0 30
2024 Administration and operations 48 43 5 4 0 0 0 91 4 85
2024 Human resources 61 30 4 5 0 0 0 91 5 45
2024 Financial management 53 27 16 0 4 0 0 80 4 20
2024 Information technology 30 47 13 6 5 0 0 77 11 35
2024 Policy 66 19 11 4 0 0 0 85 4 25
2024 Project management 33 44 16 8 0 0 0 77 8 25
2024 Other services to the public 32 58 11 0 0 0 0 89 0 10
2024 None of the above 54 28 12 3 3 0 0 82 6 80
2022 Client contact centre 50 37 8 3 3 0 0 87 5 35
2022 Communications or public affairs 74 19 5 2 0 0 0 93 2 40
2022 Administration and operations 47 37 11 3 2 0 0 84 6 85
2022 Human resources 46 42 5 5 2 0 0 88 7 55
2022 Financial management 24 36 29 5 6 0 0 60 11 20
2022 Information technology 39 36 13 6 7 0 0 74 13 45
2022 Data sciences 51 38 0 10 0 0 0 90 10 10
2022 Policy 35 38 19 5 3 0 0 73 8 35
2022 Project management 46 49 5 0 0 0 0 95 0 40
2022 Other services to the public 42 41 8 9 0 0 0 83 9 10
2022 None of the above 42 41 10 4 2 0 0 83 7 90
2020 Client contact centre 31 30 21 9 9 0 0 61 18 25
2020 Communications or public affairs 44 34 18 0 3 0 0 79 3 35
2020 Administration and operations 35 37 16 6 5 0 0 73 11 85
2020 Human resources 29 38 23 7 2 1 0 68 9 70
2020 Financial management 40 29 31 0 0 0 0 69 0 15
2020 Procurement 20 60 20 0 0 0 0 80 0 10
2020 Information technology 38 39 13 8 3 0 0 77 11 35
2020 Policy 30 24 34 6 6 0 0 54 12 40
2020 Project management 18 42 14 22 4 0 0 60 26 30
2020 Other services to the public 31 31 38 0 0 0 0 62 0 15
2020 None of the above 31 34 19 8 8 0 0 65 16 90
2019 Client contact centre 61 19 14 0 5 0 0 80 5 35
2019 Communications or public affairs 52 29 14 5 0 0 0 81 5 40
2019 Administration and operations 42 35 15 4 4 0 0 77 8 90
2019 Human resources 22 39 21 9 10 0 0 61 19 60
2019 Financial management 43 15 34 4 4 0 0 57 9 20
2019 Information technology 41 38 9 8 4 0 0 79 12 50
2019 Policy 37 12 27 11 12 0 0 49 24 25
2019 Project management 27 51 15 4 3 0 0 78 7 25
2019 Other services to the public 44 28 28 0 0 0 0 72 0 10
2019 None of the above 43 29 14 10 3 1 0 73 13 70

Question 30. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 67 20 5 0 0 0 8 94 0 15
2024 Communications or public affairs 47 41 9 0 3 0 0 88 3 30
2024 Administration and operations 54 28 13 0 2 0 2 84 2 85
2024 Human resources 55 18 11 7 9 0 0 73 16 45
2024 Financial management 59 31 0 6 4 0 0 90 10 20
2024 Information technology 58 27 8 2 5 0 0 85 7 35
2024 Policy 69 15 7 7 0 0 3 86 7 25
2024 Project management 65 29 4 0 3 0 0 93 3 25
2024 Other services to the public 68 22 0 0 11 0 0 89 11 10
2024 None of the above 50 29 9 5 4 3 0 82 9 80
2022 Client contact centre 58 20 3 0 6 0 13 90 7 35
2022 Communications or public affairs 62 21 12 2 0 2 0 85 2 40
2022 Administration and operations 62 28 5 1 2 1 1 92 3 85
2022 Human resources 76 17 5 2 0 0 0 93 2 55
2022 Financial management 44 39 5 0 0 6 6 94 0 20
2022 Information technology 75 21 2 0 0 2 0 98 0 45
2022 Data sciences 81 0 10 9 0 0 0 81 9 10
2022 Policy 68 30 0 0 2 0 0 98 2 35
2022 Project management 83 10 2 5 0 0 0 93 5 40
2022 Other services to the public 81 8 11 0 0 0 0 89 0 10
2022 None of the above 71 18 7 1 1 2 0 91 2 90

Mobility and retention

Question 57_1. Do you intend to leave your current position in the next two years?

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic Yes
(%)		 No
(%)		 Unsure
(%)		 Total responses
2024 Client contact centre 56 5 39 15
2024 Communications or public affairs 38 13 49 30
2024 Administration and operations 46 27 27 85
2024 Human resources 28 28 44 45
2024 Financial management 41 22 37 20
2024 Information technology 33 12 54 35
2024 Policy 58 22 21 25
2024 Project management 31 48 21 25
2024 Other services to the public 14 26 60 10
2024 None of the above 38 25 37 80
2022 Client contact centre 43 25 33 35
2022 Communications or public affairs 34 28 38 40
2022 Administration and operations 32 35 34 85
2022 Human resources 49 26 24 55
2022 Financial management 51 21 28 20
2022 Information technology 38 32 30 45
2022 Data sciences 50 42 8 10
2022 Policy 42 22 36 35
2022 Project management 41 15 44 40
2022 Other services to the public 46 36 18 10
2022 None of the above 52 18 30 90
2020 Client contact centre 57 13 30 25
2020 Communications or public affairs 34 32 34 35
2020 Administration and operations 39 35 26 85
2020 Human resources 31 31 38 70
2020 Financial management 63 19 18 15
2020 Procurement 30 30 40 10
2020 Information technology 37 27 36 35
2020 Policy 52 17 31 40
2020 Project management 49 14 37 30
2020 Other services to the public 15 46 39 15
2020 None of the above 34 24 42 90
2019 Client contact centre 30 34 36 35
2019 Communications or public affairs 40 28 32 40
2019 Administration and operations 44 17 38 90
2019 Human resources 56 21 24 65
2019 Financial management 36 31 32 20
2019 Information technology 33 23 44 50
2019 Policy 54 7 39 25
2019 Project management 45 19 36 25
2019 Other services to the public 35 41 24 10
2019 None of the above 44 24 33 70

Question 57_2. Of those who indicated that they intend to leave their current position in the next two years: Please indicate your reason for leaving

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other reason
(%)		 Total responses
2024 Communications or public affairs 31 11 43 0 0 15 10
2024 Administration and operations 23 22 38 11 0 6 40
2024 Human resources 9 6 71 0 0 14 15
2024 Information technology 15 24 42 6 0 14 15
2024 Policy 15 16 70 0 0 0 15
2024 None of the above 13 23 53 4 0 7 30
2022 Client contact centre 7 23 13 6 7 44 15
2022 Communications or public affairs 7 25 45 0 9 14 15
2022 Administration and operations 11 28 57 0 0 4 25
2022 Human resources 24 37 24 0 0 15 25
2022 Information technology 6 21 35 22 16 0 15
2022 Policy 7 14 79 0 0 0 15
2022 Project management 11 27 34 14 14 0 15
2022 None of the above 10 22 40 7 9 12 45
2020 Client contact centre 32 37 23 8 0 0 15
2020 Communications or public affairs 8 0 56 8 17 11 10
2020 Administration and operations 7 24 60 3 0 6 35
2020 Human resources 5 29 52 5 0 9 20
2020 Financial management 19 12 46 0 12 10 10
2020 Information technology 22 0 70 9 0 0 15
2020 Policy 0 21 69 0 6 5 20
2020 Project management 0 28 72 0 0 0 15
2020 None of the above 18 15 55 3 0 9 30
2019 Client contact centre 0 20 67 0 13 0 10
2019 Communications or public affairs 0 13 54 0 33 0 15
2019 Administration and operations 0 24 58 3 12 2 40
2019 Human resources 8 18 59 3 0 12 35
2019 Information technology 21 0 64 0 15 0 15
2019 Policy 7 0 77 9 8 0 15
2019 Project management 0 41 59 0 0 0 10
2019 None of the above 18 11 42 0 9 19 30
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Workplace

Organizational goals

Question 11. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 76 13 6 0 5 0 0 89 5 15
2024 Communications or public affairs 40 43 3 15 0 0 0 83 15 30
2024 Administration and operations 47 38 7 7 1 0 0 85 8 85
2024 Human resources 64 20 6 8 2 0 0 84 10 45
2024 Financial management 48 31 17 0 4 0 0 78 4 20
2024 Information technology 37 44 11 6 3 0 0 81 9 35
2024 Policy 56 19 12 13 0 0 0 75 13 25
2024 Project management 54 29 10 7 0 0 0 83 7 25
2024 Other services to the public 36 40 6 11 0 7 0 82 11 10
2024 None of the above 53 26 7 10 3 0 0 79 14 80
2022 Client contact centre 56 30 7 8 0 0 0 85 8 35
2022 Communications or public affairs 46 40 9 5 0 0 0 86 5 40
2022 Administration and operations 52 35 8 2 1 1 0 88 4 85
2022 Human resources 64 31 1 2 2 0 0 95 4 55
2022 Financial management 34 51 10 5 0 0 0 85 5 20
2022 Information technology 55 35 8 2 0 0 0 90 2 45
2022 Data sciences 61 29 0 0 10 0 0 90 10 10
2022 Policy 57 41 0 0 3 0 0 97 3 35
2022 Project management 55 27 13 3 2 0 0 81 5 40
2022 Other services to the public 82 18 0 0 0 0 0 100 0 10
2022 None of the above 61 29 8 0 2 0 0 90 2 90
2020 Client contact centre 45 31 18 0 6 0 0 76 6 20
2020 Communications or public affairs 52 34 8 6 0 0 0 86 6 35
2020 Administration and operations 54 32 8 3 3 0 0 86 6 85
2020 Human resources 59 30 9 1 0 0 0 90 1 70
2020 Financial management 63 24 12 0 0 0 0 88 0 15
2020 Procurement 60 30 10 0 0 0 0 90 0 10
2020 Information technology 26 30 25 11 8 0 0 57 19 35
2020 Policy 63 30 5 0 0 2 0 95 0 40
2020 Project management 56 37 4 4 0 0 0 93 4 30
2020 Other services to the public 69 23 8 0 0 0 0 92 0 15
2020 None of the above 45 34 9 8 2 1 1 81 10 90
2019 Client contact centre 36 40 12 7 6 0 0 76 13 35
2019 Communications or public affairs 49 28 13 0 6 4 0 80 6 40
2019 Administration and operations 37 41 15 4 4 0 0 78 8 90
2019 Human resources 35 37 11 8 8 2 0 73 16 65
2019 Financial management 52 18 22 5 4 0 0 70 9 20
2019 Information technology 35 37 17 6 6 0 0 72 12 50
2019 Policy 63 32 0 4 0 0 0 96 4 25
2019 Project management 43 34 11 12 0 0 0 77 12 25
2019 Other services to the public 38 56 0 6 0 0 0 94 6 10
2019 None of the above 40 36 12 8 4 0 0 76 12 70

Question 38. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 32 5 13 11 0 0 70 24 15
2024 Communications or public affairs 26 38 19 12 0 5 0 68 12 30
2024 Administration and operations 33 31 16 5 10 5 0 67 16 85
2024 Human resources 35 38 18 6 3 0 0 73 9 45
2024 Financial management 16 38 35 5 6 0 0 54 12 20
2024 Information technology 17 36 20 8 17 2 0 54 25 35
2024 Policy 29 38 13 8 12 0 0 67 20 25
2024 Project management 20 50 11 11 7 0 0 71 18 25
2024 Other services to the public 26 41 26 0 0 7 0 72 0 10
2024 None of the above 31 32 12 15 8 2 0 64 24 80
2022 Client contact centre 41 33 18 5 3 0 0 74 8 35
2022 Communications or public affairs 27 40 21 12 0 0 0 67 12 40
2022 Administration and operations 42 42 13 1 1 1 0 84 2 85
2022 Human resources 48 36 7 6 4 0 0 83 9 55
2022 Financial management 11 65 18 0 0 6 0 81 0 20
2022 Information technology 26 48 13 4 9 0 0 74 13 45
2022 Data sciences 41 29 11 9 10 0 0 70 19 10
2022 Policy 22 62 5 5 5 0 0 84 11 35
2022 Project management 29 33 17 17 3 2 0 63 20 40
2022 Other services to the public 23 66 11 0 0 0 0 89 0 10
2022 None of the above 34 36 13 12 4 1 0 71 17 90
2020 Client contact centre 30 40 16 9 5 0 0 70 14 25
2020 Communications or public affairs 20 45 26 8 0 0 0 65 8 35
2020 Administration and operations 35 37 15 7 6 0 0 72 13 85
2020 Human resources 32 42 13 9 3 2 0 75 12 70
2020 Financial management 26 49 6 6 6 6 0 80 13 15
2020 Procurement 30 50 20 0 0 0 0 80 0 10
2020 Information technology 8 45 23 16 8 0 0 52 24 35
2020 Policy 33 58 0 9 0 0 0 91 9 40
2020 Project management 34 36 7 18 5 0 0 70 23 30
2020 Other services to the public 39 46 8 8 0 0 0 84 8 15
2020 None of the above 21 42 10 21 6 0 0 62 27 90
2019 Client contact centre 20 32 17 21 10 0 0 52 31 35
2019 Communications or public affairs 26 48 12 5 7 2 0 76 12 40
2019 Administration and operations 22 34 19 16 9 0 0 56 25 90
2019 Human resources 15 38 19 19 10 0 0 52 28 65
2019 Financial management 7 57 5 19 13 0 0 64 32 20
2019 Information technology 7 50 23 6 13 2 0 58 19 50
2019 Policy 12 58 0 18 8 0 5 73 27 25
2019 Project management 36 19 10 23 12 0 0 55 34 25
2019 Other services to the public 24 35 26 15 0 0 0 59 15 10
2019 None of the above 24 38 18 13 8 0 0 61 21 70

Organizational performance

Question 19a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 5 20 51 11 5 0 8 18 28 15
2024 Communications or public affairs 3 17 32 32 15 0 0 47 21 30
2024 Administration and operations 8 28 29 17 9 4 5 29 40 85
2024 Human resources 7 18 40 19 12 0 5 32 26 45
2024 Financial management 11 28 33 12 16 0 0 28 39 20
2024 Information technology 22 21 40 8 9 0 0 17 43 35
2024 Policy 7 22 40 18 8 0 6 27 30 25
2024 Project management 4 42 33 12 9 0 0 21 46 25
2024 Other services to the public 11 26 47 6 10 0 0 17 36 10
2024 None of the above 11 24 38 15 8 1 4 24 36 80
2022 Client contact centre 0 21 36 23 17 0 4 41 22 35
2022 Communications or public affairs 3 13 35 21 25 2 0 47 16 40
2022 Administration and operations 9 21 35 20 10 1 3 32 32 85
2022 Human resources 0 25 36 28 7 0 4 37 26 55
2022 Financial management 14 36 22 6 11 0 11 19 56 15
2022 Information technology 13 18 33 23 13 0 0 36 31 45
2022 Data sciences 0 42 10 30 19 0 0 49 42 10
2022 Policy 6 13 46 24 10 0 0 34 19 35
2022 Project management 5 22 46 14 10 0 3 25 28 40
2022 Other services to the public 26 0 8 52 14 0 0 66 26 10
2022 None of the above 8 25 30 25 10 2 0 36 33 90
2020 Client contact centre 23 38 10 21 4 4 0 27 63 25
2020 Communications or public affairs 10 10 54 21 3 0 3 25 20 30
2020 Administration and operations 9 28 34 17 11 0 0 28 37 85
2020 Human resources 9 36 31 19 1 3 1 21 47 70
2020 Financial management 0 37 34 22 8 0 0 30 37 15
2020 Procurement 10 30 50 10 0 0 0 10 40 10
2020 Information technology 19 14 42 25 0 0 0 25 33 35
2020 Policy 7 19 44 11 16 3 0 28 27 40
2020 Project management 15 28 39 17 0 0 0 17 44 30
2020 Other services to the public 8 38 39 16 0 0 0 16 45 15
2020 None of the above 9 30 37 13 9 1 0 23 39 90
2019 Client contact centre 33 20 28 11 3 0 5 14 56 35
2019 Communications or public affairs 5 32 41 13 5 4 0 19 38 40
2019 Administration and operations 17 26 35 12 11 0 0 23 43 90
2019 Human resources 19 48 24 8 2 0 0 10 66 65
2019 Financial management 19 33 24 19 5 0 0 24 52 20
2019 Information technology 16 31 33 7 13 0 0 20 47 50
2019 Policy 8 27 49 8 4 0 4 12 36 25
2019 Project management 21 22 40 7 10 0 0 17 43 25
2019 Other services to the public 25 26 28 0 20 0 0 20 51 10
2019 None of the above 16 29 30 19 6 0 0 25 45 70

Question 19b. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 5 34 35 14 5 0 8 20 42 15
2024 Communications or public affairs 9 26 34 27 4 0 0 31 34 30
2024 Administration and operations 27 15 26 18 7 1 5 27 45 85
2024 Human resources 21 16 26 11 20 0 5 33 39 45
2024 Financial management 16 24 19 26 16 0 0 41 40 20
2024 Information technology 27 24 35 11 3 0 0 14 51 35
2024 Policy 4 13 29 38 17 0 0 54 17 25
2024 Project management 18 38 28 16 0 0 0 16 56 25
2024 Other services to the public 44 31 9 15 0 0 0 15 76 10
2024 None of the above 24 30 22 11 9 0 4 21 56 80
2022 Client contact centre 13 19 27 23 9 6 3 35 35 35
2022 Communications or public affairs 4 24 40 24 9 0 0 32 28 40
2022 Administration and operations 12 21 45 10 8 1 3 19 35 85
2022 Human resources 12 17 33 22 14 0 2 37 30 55
2022 Financial management 19 16 15 22 11 0 17 40 42 20
2022 Information technology 16 27 31 16 7 0 2 24 44 45
2022 Data sciences 41 11 10 30 9 0 0 39 51 10
2022 Policy 7 15 29 42 8 0 0 50 21 35
2022 Project management 19 25 35 13 6 0 3 19 45 35
2022 Other services to the public 24 8 43 18 7 0 0 25 31 10
2022 None of the above 20 21 27 19 11 0 3 31 42 90
2020 Client contact centre 5 47 13 30 0 4 0 31 55 25
2020 Communications or public affairs 9 31 23 24 6 0 6 32 43 35
2020 Administration and operations 10 29 28 18 13 2 0 31 40 85
2020 Human resources 20 21 28 21 5 3 1 27 43 70
2020 Financial management 0 12 29 45 8 0 6 56 13 15
2020 Procurement 10 30 40 20 0 0 0 20 40 10
2020 Information technology 8 32 27 27 3 3 0 31 41 35
2020 Policy 2 11 37 21 22 3 2 46 15 40
2020 Project management 16 15 33 26 10 0 0 36 31 25
2020 Other services to the public 38 23 31 8 0 0 0 8 61 15
2020 None of the above 26 16 26 21 8 1 1 30 43 90
2019 Client contact centre 24 33 20 11 9 0 3 21 58 35
2019 Communications or public affairs 10 9 49 19 9 4 0 30 20 40
2019 Administration and operations 26 26 23 15 8 1 1 23 53 90
2019 Human resources 47 25 20 7 2 0 0 8 71 65
2019 Financial management 48 16 17 13 0 8 0 14 69 20
2019 Information technology 21 33 18 16 8 2 2 24 56 50
2019 Policy 10 4 20 27 35 0 4 65 14 25
2019 Project management 16 30 26 15 13 0 0 28 46 25
2019 Other services to the public 55 6 18 0 10 10 0 11 68 10
2019 None of the above 29 23 23 14 9 1 0 24 53 70

Question 19c. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 7 41 26 18 0 8 47 8 15
2024 Communications or public affairs 10 13 32 21 21 0 3 43 23 30
2024 Administration and operations 10 7 21 39 16 1 6 59 18 85
2024 Human resources 7 19 13 37 21 0 3 60 27 45
2024 Financial management 4 7 19 49 22 0 0 71 11 20
2024 Information technology 14 22 29 22 9 0 3 32 38 35
2024 Policy 0 4 31 37 21 0 8 62 4 25
2024 Project management 0 25 42 28 5 0 0 33 25 25
2024 Other services to the public 7 9 58 9 17 0 0 26 16 10
2024 None of the above 8 9 31 28 19 0 4 49 18 80
2022 Client contact centre 3 8 22 28 32 0 7 65 11 35
2022 Communications or public affairs 4 12 10 51 24 0 0 74 16 40
2022 Administration and operations 6 8 28 29 25 1 3 56 15 80
2022 Human resources 2 3 43 30 19 2 0 51 5 55
2022 Financial management 19 0 38 17 16 0 11 36 21 20
2022 Information technology 7 18 24 36 11 0 5 49 26 45
2022 Data sciences 0 17 20 45 19 0 0 63 17 10
2022 Policy 3 9 19 51 15 3 0 68 12 35
2022 Project management 5 10 42 29 10 0 3 40 16 40
2022 Other services to the public 6 18 18 26 21 11 0 53 27 10
2022 None of the above 4 7 30 38 21 1 0 59 11 90
2020 Client contact centre 4 34 22 27 9 4 0 37 40 25
2020 Communications or public affairs 6 30 39 16 4 0 6 21 38 35
2020 Administration and operations 8 19 30 25 16 1 1 42 27 85
2020 Human resources 6 22 31 31 7 3 0 39 28 70
2020 Financial management 18 12 29 19 22 0 0 40 31 15
2020 Procurement 20 40 30 10 0 0 0 10 60 10
2020 Information technology 0 13 45 28 8 3 3 38 14 35
2020 Policy 7 9 42 27 16 0 0 43 16 40
2020 Project management 11 32 26 28 4 0 0 32 43 30
2020 Other services to the public 8 16 38 31 8 0 0 39 23 15
2020 None of the above 15 17 31 26 11 0 0 37 33 90
2019 Client contact centre 19 14 26 26 12 0 3 40 34 35
2019 Communications or public affairs 8 23 32 25 8 4 0 34 33 40
2019 Administration and operations 12 16 24 27 21 0 1 48 28 90
2019 Human resources 14 26 37 18 3 2 0 22 41 60
2019 Financial management 26 19 20 22 14 0 0 36 44 20
2019 Information technology 11 17 29 23 18 0 2 42 29 50
2019 Policy 0 24 39 19 14 0 4 35 25 25
2019 Project management 8 11 43 16 22 0 0 38 19 25
2019 Other services to the public 0 22 51 17 10 0 0 27 22 10
2019 None of the above 14 15 27 31 13 0 0 44 28 70

Question 19d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 9 26 40 17 0 8 62 10 15
2024 Communications or public affairs 13 21 31 18 18 0 0 36 33 30
2024 Administration and operations 13 11 27 22 17 1 9 43 27 85
2024 Human resources 11 27 30 14 17 0 2 31 38 45
2024 Financial management 24 5 25 20 22 4 0 44 31 20
2024 Information technology 31 31 17 9 7 3 2 17 66 35
2024 Policy 7 20 39 12 14 0 8 29 29 25
2024 Project management 10 19 41 16 14 0 0 31 29 25
2024 Other services to the public 27 9 41 10 6 7 0 18 38 10
2024 None of the above 16 18 34 11 12 1 8 24 38 80
2022 Client contact centre 3 7 17 30 34 0 9 70 11 35
2022 Communications or public affairs 0 13 18 25 37 3 5 67 14 40
2022 Administration and operations 12 16 23 26 15 2 6 44 31 80
2022 Human resources 6 16 24 23 22 0 10 49 24 55
2022 Financial management 15 39 29 6 6 0 5 13 57 20
2022 Information technology 16 13 22 31 7 0 12 43 33 45
2022 Data sciences 8 11 42 10 29 0 0 39 19 10
2022 Policy 6 21 10 37 23 3 0 62 27 35
2022 Project management 5 22 36 16 11 2 9 30 30 40
2022 Other services to the public 15 11 8 45 21 0 0 66 26 10
2022 None of the above 11 19 27 21 15 3 4 38 32 90
2020 Client contact centre 12 48 13 13 10 4 0 24 63 25
2020 Communications or public affairs 18 21 35 12 7 0 6 21 42 35
2020 Administration and operations 14 25 24 19 14 0 3 35 40 85
2020 Human resources 16 26 25 25 7 0 1 33 42 70
2020 Financial management 12 17 12 33 26 0 0 59 29 15
2020 Procurement 10 30 50 10 0 0 0 10 40 10
2020 Information technology 5 32 24 16 14 5 3 33 40 35
2020 Policy 7 14 26 24 21 0 7 49 23 40
2020 Project management 18 25 28 18 11 0 0 29 44 30
2020 Other services to the public 23 16 38 8 0 8 8 9 45 15
2020 None of the above 21 20 34 11 10 4 1 22 43 90
2019 Client contact centre 22 17 32 17 6 0 6 25 41 35
2019 Communications or public affairs 2 22 22 35 11 6 2 50 27 40
2019 Administration and operations 21 24 21 20 13 0 1 33 45 90
2019 Human resources 31 31 16 12 8 0 2 20 63 65
2019 Financial management 26 15 19 16 12 12 0 32 46 20
2019 Information technology 16 23 29 11 15 0 6 28 42 50
2019 Policy 4 8 35 39 6 4 4 49 13 25
2019 Project management 24 26 18 12 18 3 0 31 51 25
2019 Other services to the public 22 16 24 18 20 0 0 39 38 10
2019 None of the above 24 23 21 23 7 1 1 31 48 70

Question 19e. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 9 17 37 13 16 0 8 32 28 15
2024 Communications or public affairs 10 14 28 25 18 5 0 45 25 30
2024 Administration and operations 10 19 21 21 14 5 11 41 34 85
2024 Human resources 11 18 13 26 27 0 4 56 31 45
2024 Financial management 10 30 24 12 20 4 0 33 42 20
2024 Information technology 8 22 28 17 15 5 4 36 33 35
2024 Policy 6 19 25 30 18 0 3 49 25 25
2024 Project management 10 19 41 16 8 5 0 25 31 25
2024 Other services to the public 7 19 17 23 17 16 0 48 32 10
2024 None of the above 10 23 35 16 13 0 4 31 33 80
2022 Client contact centre 3 18 17 25 21 13 3 55 25 35
2022 Communications or public affairs 6 2 20 35 26 6 5 69 9 40
2022 Administration and operations 9 17 32 20 15 3 4 37 28 85
2022 Human resources 8 12 31 20 15 8 6 41 23 55
2022 Financial management 35 34 16 10 0 0 5 11 72 20
2022 Information technology 6 7 31 30 14 7 5 49 15 45
2022 Data sciences 8 20 33 30 9 0 0 39 28 10
2022 Policy 5 14 16 40 23 0 2 64 20 35
2022 Project management 13 22 34 10 14 4 3 26 38 40
2022 Other services to the public 9 25 18 21 22 6 0 45 36 10
2022 None of the above 12 23 29 19 12 2 4 33 36 90
2020 Client contact centre 23 38 18 17 0 4 0 18 63 25
2020 Communications or public affairs 6 4 58 20 10 0 3 30 10 30
2020 Administration and operations 15 13 31 23 13 4 1 38 30 85
2020 Human resources 14 26 32 19 3 6 0 23 43 70
2020 Financial management 49 5 25 16 6 0 0 22 54 15
2020 Procurement 0 30 30 40 0 0 0 40 30 10
2020 Information technology 8 24 13 27 16 6 5 49 36 35
2020 Policy 5 12 18 37 18 8 2 61 19 40
2020 Project management 8 18 25 35 10 4 0 47 27 30
2020 Other services to the public 15 0 30 24 16 0 16 46 18 15
2020 None of the above 15 14 34 22 8 5 2 32 31 90
2019 Client contact centre 27 33 26 3 6 4 3 9 64 35
2019 Communications or public affairs 7 14 30 16 21 12 0 42 24 40
2019 Administration and operations 26 22 21 15 14 1 1 30 49 90
2019 Human resources 37 38 10 10 5 0 0 15 75 60
2019 Financial management 45 10 10 4 12 19 0 20 67 20
2019 Information technology 14 34 15 23 12 0 1 36 49 50
2019 Policy 4 16 26 23 27 0 4 53 20 25
2019 Project management 19 17 25 14 14 6 4 32 40 25
2019 Other services to the public 35 13 0 24 28 0 0 52 48 10
2019 None of the above 26 15 23 22 12 2 0 35 42 70

Question 19f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 5 6 49 27 5 0 8 34 12 15
2024 Communications or public affairs 9 23 28 28 8 5 0 38 33 30
2024 Administration and operations 18 16 21 15 16 6 8 36 40 85
2024 Human resources 14 10 32 21 18 0 5 41 25 45
2024 Financial management 23 0 29 24 21 4 0 47 24 20
2024 Information technology 13 33 26 20 5 3 0 26 47 35
2024 Policy 7 12 34 29 8 0 11 42 20 25
2024 Project management 12 48 27 13 0 0 0 13 60 25
2024 Other services to the public 45 6 26 17 0 7 0 18 55 10
2024 None of the above 22 27 32 6 8 2 3 15 52 80
2022 Client contact centre 5 10 27 29 14 7 9 50 18 35
2022 Communications or public affairs 0 24 29 31 13 2 0 46 24 40
2022 Administration and operations 7 20 40 16 12 1 3 29 29 80
2022 Human resources 4 16 40 27 9 2 2 37 21 55
2022 Financial management 24 21 23 22 4 0 5 28 48 20
2022 Information technology 20 22 28 14 9 5 3 25 45 45
2022 Data sciences 41 11 20 20 9 0 0 28 51 10
2022 Policy 13 11 36 29 11 0 0 40 24 35
2022 Project management 10 29 29 13 7 2 9 23 44 40
2022 Other services to the public 0 13 19 62 6 0 0 69 13 10
2022 None of the above 18 21 31 14 14 1 0 29 40 90
2020 Client contact centre 14 35 17 30 0 4 0 31 51 25
2020 Communications or public affairs 15 17 43 16 6 0 3 23 33 35
2020 Administration and operations 8 28 32 19 13 1 0 32 36 85
2020 Human resources 19 17 26 25 13 0 0 38 36 70
2020 Financial management 17 24 17 28 14 0 0 42 41 15
2020 Procurement 10 30 60 0 0 0 0 0 40 10
2020 Information technology 5 29 32 19 12 3 0 31 35 35
2020 Policy 12 10 40 21 16 0 2 37 22 40
2020 Project management 12 18 47 16 7 0 0 24 30 30
2020 Other services to the public 31 16 39 8 0 0 8 8 50 15
2020 None of the above 28 25 23 15 7 1 1 22 55 90
2019 Client contact centre 18 24 28 15 9 3 3 26 44 35
2019 Communications or public affairs 11 13 34 26 7 10 0 37 26 40
2019 Administration and operations 23 21 32 14 9 1 0 24 44 90
2019 Human resources 23 46 23 5 3 0 0 8 69 65
2019 Financial management 31 9 24 19 0 17 0 23 48 20
2019 Information technology 23 21 18 25 8 2 2 35 46 50
2019 Policy 16 11 33 15 20 0 4 37 29 25
2019 Project management 23 15 25 8 26 3 0 35 39 25
2019 Other services to the public 30 13 26 10 10 10 0 23 48 10
2019 None of the above 22 30 24 13 10 2 0 23 53 70

Question 19g. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 0 37 16 39 0 8 60 0 15
2024 Communications or public affairs 0 3 26 48 23 0 0 71 3 30
2024 Administration and operations 5 4 17 35 22 2 15 69 11 85
2024 Human resources 0 2 24 31 41 0 2 73 2 45
2024 Financial management 5 0 23 33 35 4 0 71 5 20
2024 Information technology 2 5 40 28 25 0 0 53 7 35
2024 Policy 0 4 15 54 17 0 11 79 5 25
2024 Project management 0 14 22 32 28 0 4 63 14 25
2024 Other services to the public 0 0 27 47 19 0 7 71 0 10
2024 None of the above 4 9 44 21 19 0 3 42 13 80
2022 Client contact centre 0 8 27 35 17 3 10 60 10 35
2022 Communications or public affairs 4 5 20 40 31 0 0 71 9 40
2022 Administration and operations 5 9 25 29 28 1 2 60 14 85
2022 Human resources 0 4 31 41 21 2 2 64 4 55
2022 Financial management 6 6 16 40 27 0 5 71 12 20
2022 Information technology 8 12 25 32 18 0 5 53 21 45
2022 Data sciences 10 38 10 20 22 0 0 42 48 10
2022 Policy 6 0 39 25 30 0 0 55 6 35
2022 Project management 0 2 26 34 26 2 8 68 3 40
2022 Other services to the public 11 0 37 28 24 0 0 52 11 10
2022 None of the above 4 14 30 33 17 2 0 51 18 90
2020 Client contact centre 9 27 31 25 4 4 0 30 37 25
2020 Communications or public affairs 9 11 31 32 14 0 3 47 21 35
2020 Administration and operations 4 15 39 28 10 0 2 40 20 85
2020 Human resources 4 13 32 36 12 2 0 49 18 70
2020 Financial management 6 12 31 37 14 0 0 51 18 15
2020 Procurement 10 0 20 60 10 0 0 70 10 10
2020 Information technology 3 16 32 31 19 0 0 50 18 35
2020 Policy 10 11 33 28 18 0 0 46 21 40
2020 Project management 7 25 29 32 6 0 0 38 33 30
2020 Other services to the public 0 15 61 15 8 0 0 23 15 15
2020 None of the above 5 16 42 26 9 1 1 36 21 90
2019 Client contact centre 16 20 27 22 12 0 3 35 37 35
2019 Communications or public affairs 0 12 22 43 20 4 0 65 12 40
2019 Administration and operations 14 27 21 20 17 0 0 38 41 90
2019 Human resources 6 24 27 29 14 0 0 43 30 65
2019 Financial management 16 22 21 32 5 5 0 38 40 20
2019 Information technology 6 15 20 39 19 0 2 59 21 50
2019 Policy 5 23 23 39 10 0 0 49 28 25
2019 Project management 14 24 9 27 26 0 0 53 38 25
2019 Other services to the public 10 0 45 35 10 0 0 45 10 10
2019 None of the above 8 19 32 26 15 0 0 41 27 70

Question 39. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 15 28 9 11 0 0 52 20 15
2024 Communications or public affairs 12 25 34 24 0 5 0 39 25 30
2024 Administration and operations 20 28 16 13 18 4 1 51 32 85
2024 Human resources 20 41 23 13 3 0 0 61 16 45
2024 Financial management 16 21 31 20 11 0 0 37 31 20
2024 Information technology 10 33 14 30 13 0 0 43 43 35
2024 Policy 22 29 18 19 12 0 0 51 31 25
2024 Project management 20 20 36 12 7 5 0 42 20 25
2024 Other services to the public 26 24 26 0 11 13 0 58 12 10
2024 None of the above 18 21 20 19 18 3 0 41 39 80
2022 Client contact centre 35 37 24 3 3 0 0 71 5 35
2022 Communications or public affairs 17 31 30 6 8 7 0 52 15 40
2022 Administration and operations 29 34 21 10 3 2 0 64 14 85
2022 Human resources 37 36 13 9 2 3 0 75 11 55
2022 Financial management 4 29 50 6 0 11 0 38 6 20
2022 Information technology 15 33 21 17 9 5 0 50 28 45
2022 Data sciences 31 31 10 10 19 0 0 61 29 10
2022 Policy 21 42 23 11 3 0 0 63 13 35
2022 Project management 21 24 18 13 17 7 0 48 32 40
2022 Other services to the public 14 32 29 25 0 0 0 46 25 10
2022 None of the above 20 31 18 19 11 1 0 51 30 90
2020 Client contact centre 13 39 29 14 5 0 0 51 20 25
2020 Communications or public affairs 19 28 21 18 8 6 0 50 28 35
2020 Administration and operations 25 40 15 8 10 1 0 66 19 85
2020 Human resources 23 31 22 11 9 3 0 56 21 70
2020 Financial management 14 25 37 18 6 0 0 39 24 15
2020 Procurement 20 50 20 10 0 0 0 70 10 10
2020 Information technology 3 37 39 8 11 3 0 40 20 35
2020 Policy 29 25 15 18 7 5 0 58 27 40
2020 Project management 13 45 18 11 12 0 0 59 24 25
2020 Other services to the public 31 31 23 8 8 0 0 62 16 15
2020 None of the above 10 25 25 25 12 2 0 36 38 90
2019 Client contact centre 11 27 26 19 17 0 0 38 36 35
2019 Communications or public affairs 17 40 14 20 5 4 0 59 26 40
2019 Administration and operations 8 21 26 20 25 0 0 29 45 90
2019 Human resources 2 15 21 37 23 2 0 17 61 65
2019 Financial management 7 12 9 40 32 0 0 19 72 20
2019 Information technology 6 26 24 20 15 9 0 34 39 50
2019 Policy 20 37 16 8 16 0 5 59 25 25
2019 Project management 15 18 19 25 21 3 0 34 47 25
2019 Other services to the public 32 20 17 13 8 10 0 58 23 10
2019 None of the above 9 27 19 26 18 1 0 36 45 70

Diversity and inclusion

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 42 5 0 14 0 0 81 14 15
2024 Communications or public affairs 57 40 0 3 0 0 0 97 3 30
2024 Administration and operations 47 33 3 4 12 0 0 81 16 85
2024 Human resources 63 26 2 4 5 0 0 88 10 45
2024 Financial management 58 34 4 0 0 4 0 95 0 20
2024 Information technology 54 32 8 0 6 0 0 86 6 35
2024 Policy 47 22 8 15 9 0 0 69 24 25
2024 Project management 65 21 12 3 0 0 0 85 3 25
2024 Other services to the public 49 27 24 0 0 0 0 76 0 10
2024 None of the above 54 31 1 9 4 0 0 86 13 80
2022 Client contact centre 53 40 3 3 0 0 2 95 3 35
2022 Communications or public affairs 52 36 7 3 2 0 0 88 5 40
2022 Administration and operations 56 33 2 7 1 0 1 90 8 85
2022 Human resources 74 22 2 0 0 2 0 98 0 55
2022 Financial management 41 37 11 5 0 6 0 83 6 15
2022 Information technology 69 22 4 4 0 0 0 91 4 45
2022 Data sciences 60 30 0 0 9 0 0 91 9 10
2022 Policy 68 29 0 0 3 0 0 97 3 35
2022 Project management 67 16 9 4 2 2 0 85 6 40
2022 Other services to the public 93 7 0 0 0 0 0 100 0 10
2022 None of the above 65 24 7 2 2 0 0 88 4 90
2020 Client contact centre 40 38 9 9 5 0 0 77 14 25
2020 Communications or public affairs 56 21 14 6 3 0 0 77 8 35
2020 Administration and operations 57 24 4 7 7 0 0 81 15 85
2020 Human resources 66 19 6 7 0 1 0 87 7 70
2020 Financial management 49 18 6 20 6 0 0 68 26 15
2020 Procurement 80 20 0 0 0 0 0 100 0 10
2020 Information technology 41 38 11 10 0 0 0 79 10 35
2020 Policy 70 19 2 5 0 3 0 93 5 40
2020 Project management 71 11 14 0 4 0 0 82 4 30
2020 Other services to the public 62 30 0 8 0 0 0 92 8 15
2020 None of the above 52 28 10 6 4 1 0 80 10 90
2019 Client contact centre 57 25 7 3 8 0 0 82 11 35
2019 Communications or public affairs 51 35 6 7 0 0 0 87 7 40
2019 Administration and operations 46 32 10 5 7 0 0 79 12 90
2019 Human resources 57 21 8 5 8 2 0 79 13 65
2019 Financial management 53 21 14 5 7 0 0 74 12 20
2019 Information technology 44 40 9 3 2 2 0 85 5 50
2019 Policy 62 26 0 12 0 0 0 88 12 25
2019 Project management 58 28 7 7 0 0 0 86 7 25
2019 Other services to the public 68 25 0 7 0 0 0 93 7 10
2019 None of the above 56 27 4 7 6 0 0 83 13 70

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 75 25 0 0 0 0 0 100 0 15
2024 Communications or public affairs 47 50 0 3 0 0 0 97 3 30
2024 Administration and operations 58 28 2 6 5 0 0 86 11 85
2024 Human resources 65 28 5 3 0 0 0 93 3 45
2024 Financial management 63 34 0 0 0 4 0 100 0 20
2024 Information technology 50 40 3 7 0 0 0 90 7 35
2024 Policy 47 37 4 10 3 0 0 83 13 25
2024 Project management 63 34 3 0 0 0 0 97 0 25
2024 Other services to the public 66 28 6 0 0 0 0 94 0 10
2024 None of the above 66 18 10 6 0 0 0 84 6 80
2022 Client contact centre 68 27 3 0 0 0 2 97 0 35
2022 Communications or public affairs 67 25 0 7 0 0 0 93 7 40
2022 Administration and operations 59 29 7 5 0 0 0 88 5 85
2022 Human resources 76 24 0 0 0 0 0 100 0 55
2022 Financial management 41 42 11 0 0 6 0 88 0 15
2022 Information technology 68 28 0 2 2 0 0 96 4 45
2022 Data sciences 71 20 9 0 0 0 0 91 0 10
2022 Policy 77 21 0 0 3 0 0 97 3 35
2022 Project management 69 28 0 3 0 0 0 97 3 40
2022 Other services to the public 81 19 0 0 0 0 0 100 0 10
2022 None of the above 69 25 4 2 0 0 0 94 2 90
2020 Client contact centre 53 42 0 0 5 0 0 95 5 25
2020 Communications or public affairs 62 29 6 0 3 0 0 92 3 35
2020 Administration and operations 57 28 6 4 2 2 0 87 6 85
2020 Human resources 72 17 4 8 0 0 0 88 8 65
2020 Financial management 31 40 17 6 6 0 0 71 12 15
2020 Procurement 90 10 0 0 0 0 0 100 0 10
2020 Information technology 41 41 16 0 3 0 0 82 3 35
2020 Policy 77 21 2 0 0 0 0 98 0 40
2020 Project management 78 15 4 4 0 0 0 93 4 30
2020 Other services to the public 69 31 0 0 0 0 0 100 0 15
2020 None of the above 60 31 3 2 4 0 0 90 6 90
2019 Client contact centre 54 25 13 3 5 0 0 79 8 35
2019 Communications or public affairs 49 39 2 7 2 0 0 88 9 40
2019 Administration and operations 48 33 9 7 3 0 0 81 10 90
2019 Human resources 51 38 5 3 3 0 0 89 6 65
2019 Financial management 48 32 9 5 7 0 0 80 12 20
2019 Information technology 51 39 6 4 0 0 0 90 4 50
2019 Policy 74 26 0 0 0 0 0 100 0 25
2019 Project management 61 32 4 3 0 0 0 93 3 25
2019 Other services to the public 62 28 10 0 0 0 0 90 0 10
2019 None of the above 66 20 8 5 1 0 0 86 6 70

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 32 11 0 5 0 0 84 5 15
2024 Communications or public affairs 48 44 3 0 0 5 0 97 0 30
2024 Administration and operations 47 30 11 8 3 1 0 77 11 85
2024 Human resources 64 27 2 2 5 0 0 90 7 45
2024 Financial management 55 41 0 0 0 4 0 100 0 20
2024 Information technology 46 42 10 3 0 0 0 87 3 35
2024 Policy 55 28 8 7 3 0 0 82 10 25
2024 Project management 54 40 5 0 0 0 0 95 0 25
2024 Other services to the public 33 48 9 11 0 0 0 81 11 10
2024 None of the above 53 31 8 8 0 0 0 84 8 80
2022 Client contact centre 51 37 6 3 0 0 3 91 3 35
2022 Communications or public affairs 55 34 6 5 0 0 0 89 5 40
2022 Administration and operations 54 36 4 5 1 0 0 90 6 85
2022 Human resources 74 23 3 0 0 0 0 97 0 55
2022 Financial management 24 60 10 0 0 6 0 89 0 15
2022 Information technology 69 23 6 2 0 0 0 92 2 45
2022 Data sciences 50 50 0 0 0 0 0 100 0 10
2022 Policy 80 18 0 0 3 0 0 97 3 35
2022 Project management 53 30 14 0 0 2 0 86 0 40
2022 Other services to the public 63 37 0 0 0 0 0 100 0 10
2022 None of the above 71 16 12 1 0 0 0 87 1 90
2020 Client contact centre 40 55 0 0 5 0 0 95 5 25
2020 Communications or public affairs 45 31 9 9 3 0 4 79 12 30
2020 Administration and operations 51 34 6 7 1 0 0 85 8 85
2020 Human resources 62 31 4 2 1 0 0 93 3 70
2020 Financial management 43 25 20 12 0 0 0 68 12 15
2020 Procurement 50 50 0 0 0 0 0 100 0 10
2020 Information technology 36 45 8 5 3 3 0 83 8 35
2020 Policy 74 21 5 0 0 0 0 95 0 40
2020 Project management 63 37 0 0 0 0 0 100 0 30
2020 Other services to the public 62 31 8 0 0 0 0 92 0 15
2020 None of the above 54 35 4 3 3 0 0 89 6 90
2019 Client contact centre 36 48 7 4 3 2 0 87 7 35
2019 Communications or public affairs 48 39 11 2 0 0 0 87 2 40
2019 Administration and operations 48 35 7 4 6 0 0 84 9 90
2019 Human resources 47 32 11 3 5 0 2 80 8 60
2019 Financial management 44 31 9 9 7 0 0 75 16 20
2019 Information technology 45 42 10 3 0 0 0 87 3 50
2019 Policy 74 22 5 0 0 0 0 95 0 25
2019 Project management 60 32 7 0 0 0 0 93 0 25
2019 Other services to the public 68 15 17 0 0 0 0 83 0 10
2019 None of the above 55 31 10 2 1 0 0 86 3 70

Question 47. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 11 22 15 5 0 0 57 20 15
2024 Communications or public affairs 28 44 21 0 0 8 0 77 0 30
2024 Administration and operations 35 29 12 6 13 6 0 68 20 85
2024 Human resources 45 38 7 2 8 0 0 83 10 45
2024 Financial management 42 22 28 4 0 4 0 67 4 20
2024 Information technology 32 36 19 5 5 3 0 69 11 35
2024 Policy 44 41 4 6 3 3 0 87 9 25
2024 Project management 35 45 20 0 0 0 0 80 0 25
2024 Other services to the public 48 9 22 11 0 9 0 64 12 10
2024 None of the above 35 36 7 12 6 4 0 74 19 80
2022 Client contact centre 54 35 11 0 0 0 0 89 0 35
2022 Communications or public affairs 43 36 8 5 0 8 0 86 5 40
2022 Administration and operations 42 45 8 4 0 1 0 88 4 85
2022 Human resources 65 29 4 2 0 0 0 94 2 55
2022 Financial management 40 40 15 0 5 0 0 80 5 20
2022 Information technology 52 25 17 2 0 4 0 80 2 45
2022 Data sciences 60 20 11 0 9 0 0 80 9 10
2022 Policy 55 43 0 0 3 0 0 97 3 35
2022 Project management 47 31 9 5 6 2 0 80 11 40
2022 Other services to the public 46 47 0 7 0 0 0 93 7 10
2022 None of the above 55 29 10 1 2 3 0 86 3 90
2020 Client contact centre 27 40 14 9 10 0 0 67 19 20
2020 Communications or public affairs 33 35 17 12 3 0 0 68 15 35
2020 Administration and operations 44 32 12 9 1 1 0 77 11 85
2020 Human resources 50 34 8 6 3 0 0 84 9 65
2020 Financial management 43 26 18 0 6 6 0 74 6 15
2020 Procurement 50 20 30 0 0 0 0 70 0 10
2020 Information technology 33 46 11 8 3 0 0 78 11 35
2020 Policy 55 33 7 0 2 3 0 91 2 40
2020 Project management 42 39 16 0 0 4 0 84 0 30
2020 Other services to the public 54 46 0 0 0 0 0 100 0 15
2020 None of the above 37 41 9 8 4 1 0 79 12 90
2019 Client contact centre 20 35 17 9 13 6 0 58 24 35
2019 Communications or public affairs 44 43 8 5 0 0 0 87 5 40
2019 Administration and operations 40 34 11 6 10 0 0 73 16 90
2019 Human resources 28 39 13 11 10 0 0 67 21 60
2019 Financial management 24 41 17 5 4 10 0 72 10 20
2019 Information technology 27 40 21 5 2 4 0 70 7 50
2019 Policy 50 46 0 4 0 0 0 96 4 25
2019 Project management 49 24 12 11 0 4 0 76 12 25
2019 Other services to the public 45 38 6 0 0 10 0 93 0 10
2019 None of the above 42 35 10 12 1 0 0 77 13 70

Question 48. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes individuals who have an array of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. This includes but is not limited to differences in ethnicity or race, culture, religion, disability, sexual orientation, gender identity, age, educational background, region, and marital or parental status.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 44 26 20 0 9 0 0 70 9 15
2024 Communications or public affairs 22 53 6 11 0 9 0 82 12 30
2024 Administration and operations 40 31 16 4 3 6 0 75 8 85
2024 Human resources 53 31 8 0 5 2 0 86 5 45
2024 Financial management 42 41 9 0 0 8 0 91 0 20
2024 Information technology 30 48 10 5 5 3 0 80 10 35
2024 Policy 27 54 0 7 6 7 0 86 14 25
2024 Project management 30 41 5 5 3 16 0 84 9 25
2024 Other services to the public 51 24 8 0 11 7 0 80 11 10
2024 None of the above 37 31 14 6 4 7 1 74 11 80
2022 Client contact centre 53 23 8 0 0 12 3 90 0 35
2022 Communications or public affairs 28 41 25 2 0 4 0 72 2 40
2022 Administration and operations 41 39 8 1 1 8 1 88 2 85
2022 Human resources 67 27 2 0 2 2 0 96 2 55
2022 Financial management 47 21 11 0 0 21 0 86 0 20
2022 Information technology 51 23 15 4 0 7 0 80 4 45
2022 Data sciences 42 20 19 9 0 10 0 69 10 10
2022 Policy 51 43 3 0 3 0 0 94 3 35
2022 Project management 42 41 11 2 0 5 0 86 2 40
2022 Other services to the public 49 33 11 7 0 0 0 82 7 10
2022 None of the above 46 40 4 6 2 2 0 88 8 90
2020 Client contact centre 27 40 4 14 10 5 0 70 25 20
2020 Communications or public affairs 28 41 16 3 0 12 0 79 3 35
2020 Administration and operations 49 26 15 3 1 5 0 79 5 85
2020 Human resources 46 30 12 3 3 6 0 81 6 70
2020 Financial management 49 20 31 0 0 0 0 69 0 15
2020 Procurement 80 10 10 0 0 0 0 90 0 10
2020 Information technology 25 42 28 3 0 3 0 68 3 35
2020 Policy 48 37 7 2 2 3 0 88 5 40
2020 Project management 52 30 15 0 0 4 0 85 0 30
2020 Other services to the public 61 24 15 0 0 0 0 85 0 15
2020 None of the above 36 37 11 5 4 6 0 79 9 90
2019 Client contact centre 23 37 12 4 11 11 3 69 17 35
2019 Communications or public affairs 53 24 15 2 0 6 0 81 3 40
2019 Administration and operations 45 25 18 4 8 1 0 70 12 90
2019 Human resources 30 32 22 8 6 2 0 63 15 65
2019 Financial management 39 30 19 5 4 4 0 71 9 20
2019 Information technology 34 31 25 2 2 7 0 69 4 50
2019 Policy 49 39 12 0 0 0 0 88 0 25
2019 Project management 45 25 26 0 0 3 0 73 0 25
2019 Other services to the public 59 16 17 8 0 0 0 75 8 10
2019 None of the above 35 39 16 8 1 1 0 75 9 70

Question 53. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 65 24 6 0 5 0 0 89 5 15
2024 Communications or public affairs 29 48 15 9 0 0 0 76 9 30
2024 Administration and operations 50 30 8 3 6 2 0 82 10 85
2024 Human resources 60 31 2 7 0 0 0 90 7 45
2024 Financial management 44 41 4 7 0 4 0 88 8 20
2024 Information technology 41 31 13 6 8 0 0 72 15 35
2024 Policy 67 16 15 0 3 0 0 83 3 25
2024 Project management 54 39 0 7 0 0 0 93 7 25
2024 Other services to the public 33 51 17 0 0 0 0 83 0 10
2024 None of the above 43 30 14 9 4 0 0 73 13 80
2022 Client contact centre 60 35 2 3 0 0 0 95 3 35
2022 Communications or public affairs 53 38 7 2 0 0 0 91 2 40
2022 Administration and operations 54 37 8 1 0 0 0 91 1 85
2022 Human resources 74 22 2 2 0 0 0 96 2 55
2022 Financial management 32 63 0 0 5 0 0 95 5 20
2022 Information technology 55 27 11 6 0 0 0 83 6 45
2022 Data sciences 60 21 10 9 0 0 0 81 9 10
2022 Policy 62 35 0 0 3 0 0 97 3 35
2022 Project management 64 28 0 3 5 0 0 92 8 40
2022 Other services to the public 89 0 0 11 0 0 0 89 11 10
2022 None of the above 63 28 4 4 1 0 1 91 4 90
2020 Client contact centre 39 51 5 0 5 0 0 90 5 25
2020 Communications or public affairs 52 21 15 8 0 0 4 76 9 35
2020 Administration and operations 58 23 10 7 3 0 0 81 9 85
2020 Human resources 59 31 6 3 2 0 0 90 4 70
2020 Financial management 29 52 12 6 0 0 0 82 6 15
2020 Procurement 50 30 20 0 0 0 0 80 0 10
2020 Information technology 35 43 11 8 3 0 0 78 11 35
2020 Policy 72 22 2 2 2 0 0 93 4 40
2020 Project management 63 30 7 0 0 0 0 93 0 30
2020 Other services to the public 69 15 15 0 0 0 0 85 0 15
2020 None of the above 48 32 8 6 6 0 0 81 11 90
2019 Client contact centre 32 37 16 3 12 0 0 69 15 35
2019 Communications or public affairs 67 21 10 0 2 0 0 88 2 35
2019 Administration and operations 43 33 9 5 10 0 0 76 15 90
2019 Human resources 39 36 9 9 6 0 0 75 16 60
2019 Financial management 34 32 22 4 9 0 0 66 13 20
2019 Information technology 45 44 9 3 0 0 0 89 3 50
2019 Policy 80 8 4 5 4 0 0 88 8 25
2019 Project management 58 31 7 4 0 0 0 89 4 25
2019 Other services to the public 59 31 10 0 0 0 0 90 0 10
2019 None of the above 53 29 11 3 4 0 0 82 7 70

Anti-racism

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 31 20 15 16 9 5 5 56 27 15
2024 Communications or public affairs 32 25 20 3 0 7 13 71 4 30
2024 Administration and operations 37 25 8 3 10 10 7 74 16 85
2024 Human resources 58 25 0 3 5 5 4 91 9 45
2024 Financial management 29 47 10 0 0 10 4 88 0 20
2024 Information technology 39 20 3 13 15 2 7 65 32 35
2024 Policy 51 12 12 14 9 0 3 65 23 25
2024 Project management 41 34 12 0 9 3 0 78 9 25
2024 Other services to the public 42 23 9 0 18 9 0 71 19 10
2024 None of the above 40 27 8 11 8 3 4 71 21 80
2022 Client contact centre 52 20 6 3 3 12 5 87 7 35
2022 Communications or public affairs 50 31 9 0 0 2 8 90 0 40
2022 Administration and operations 43 24 12 6 3 7 5 76 11 85
2022 Human resources 70 13 7 2 2 3 4 89 4 55
2022 Financial management 40 12 15 0 7 22 5 70 10 20
2022 Information technology 50 25 4 2 7 8 4 86 10 45
2022 Data sciences 29 10 19 10 9 10 14 51 25 10
2022 Policy 49 40 6 3 3 0 0 89 6 35
2022 Project management 48 23 7 7 0 12 3 83 8 40
2022 Other services to the public 59 30 11 0 0 0 0 89 0 10
2022 None of the above 52 24 5 9 3 7 1 82 13 90

Question 25. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 13 6 9 9 20 5 67 24 15
2024 Communications or public affairs 32 22 15 10 0 10 11 67 13 30
2024 Administration and operations 36 27 7 6 9 10 6 74 18 85
2024 Human resources 62 18 6 3 5 2 4 86 8 45
2024 Financial management 29 47 10 0 0 10 4 88 0 20
2024 Information technology 28 19 9 11 10 16 7 62 27 35
2024 Policy 56 17 7 7 9 4 0 77 16 25
2024 Project management 36 40 8 5 4 7 0 81 10 25
2024 Other services to the public 42 6 34 9 0 9 0 53 9 10
2024 None of the above 36 25 11 12 6 5 4 68 20 80
2022 Client contact centre 46 27 11 3 0 8 5 84 3 35
2022 Communications or public affairs 50 34 5 2 0 0 8 92 3 40
2022 Administration and operations 45 23 6 5 5 12 3 81 12 85
2022 Human resources 68 15 5 5 0 3 4 89 6 55
2022 Financial management 47 12 15 0 0 22 5 80 0 20
2022 Information technology 55 21 2 0 9 8 4 87 10 45
2022 Data sciences 29 10 19 10 9 10 14 51 25 10
2022 Policy 53 33 8 3 3 0 0 86 6 35
2022 Project management 49 28 5 5 0 13 0 89 6 40
2022 Other services to the public 74 15 11 0 0 0 0 89 0 10
2022 None of the above 43 31 6 8 4 7 1 80 13 90

Question 49. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism is the active process of identifying and eliminating racism by changing systems, organizational structures, policies and practices and attitudes, so that power is redistributed and shared equitably.
Definition of the term has changed from PSES 2022.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 13 15 6 9 23 0 61 19 15
2024 Communications or public affairs 18 30 24 6 5 17 0 58 13 30
2024 Administration and operations 36 15 17 7 4 22 0 65 13 85
2024 Human resources 45 24 13 0 5 14 0 79 6 45
2024 Financial management 29 28 15 7 0 21 0 72 9 20
2024 Information technology 23 20 23 10 6 17 2 52 20 35
2024 Policy 23 28 21 14 3 10 0 58 19 25
2024 Project management 21 40 11 5 0 23 0 79 6 25
2024 Other services to the public 29 13 17 0 0 42 0 72 0 10
2024 None of the above 33 21 17 7 2 17 2 67 11 80
2022 Client contact centre 46 24 8 0 3 19 0 87 3 35
2022 Communications or public affairs 27 36 18 2 2 13 0 74 6 40
2022 Administration and operations 40 33 15 1 0 9 1 82 1 85
2022 Human resources 66 19 7 0 0 7 0 92 0 55
2022 Financial management 23 21 16 6 6 29 0 62 16 20
2022 Information technology 38 25 10 4 2 21 0 79 8 45
2022 Data sciences 23 49 9 8 11 0 0 72 19 10
2022 Policy 36 33 23 0 3 6 0 73 3 35
2022 Project management 36 23 17 0 0 24 0 78 0 40
2022 Other services to the public 68 17 7 0 0 8 0 92 0 10
2022 None of the above 41 27 14 2 1 14 1 80 4 90
2020 Client contact centre 31 42 8 9 10 0 0 73 19 25
2020 Communications or public affairs 36 39 16 0 0 9 0 83 0 35
2020 Administration and operations 49 29 14 3 1 4 0 81 5 85
2020 Human resources 51 27 15 2 1 4 0 81 3 70
2020 Financial management 49 38 12 0 0 0 0 88 0 15
2020 Procurement 70 20 10 0 0 0 0 90 0 10
2020 Information technology 24 39 23 5 3 6 0 67 8 35
2020 Policy 57 15 14 7 2 3 2 75 10 40
2020 Project management 48 29 11 0 0 12 0 88 0 30
2020 Other services to the public 46 31 8 8 0 8 0 83 9 15
2020 None of the above 39 27 14 8 4 8 0 71 13 90

Question 50. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 41 5 23 6 20 0 5 48 28 15
2024 Communications or public affairs 31 47 9 8 0 3 3 83 8 30
2024 Administration and operations 38 27 5 8 10 8 4 74 20 85
2024 Human resources 49 42 0 2 5 2 0 92 8 45
2024 Financial management 44 31 10 0 0 14 0 88 0 20
2024 Information technology 32 33 13 9 5 4 3 70 16 35
2024 Policy 46 24 11 7 13 0 0 70 20 25
2024 Project management 49 36 8 0 0 7 0 92 0 25
2024 Other services to the public 37 20 17 11 15 0 0 57 26 10
2024 None of the above 40 32 7 10 7 1 4 75 18 80
2022 Client contact centre 51 23 12 3 0 8 3 83 3 35
2022 Communications or public affairs 42 36 8 2 0 8 5 89 3 40
2022 Administration and operations 47 29 6 5 2 9 2 86 8 85
2022 Human resources 64 25 5 0 0 2 4 94 0 55
2022 Financial management 41 28 21 0 0 10 0 77 0 20
2022 Information technology 47 35 2 2 4 6 4 91 7 45
2022 Data sciences 29 0 28 0 30 0 14 34 34 10
2022 Policy 49 44 2 2 3 0 0 93 5 35
2022 Project management 40 38 11 0 0 8 3 88 0 40
2022 Other services to the public 52 36 0 0 0 0 11 100 0 10
2022 None of the above 47 35 4 4 3 5 1 87 8 90
2020 Client contact centre 38 32 9 16 0 5 0 74 16 20
2020 Communications or public affairs 53 24 12 8 0 2 0 79 9 35
2020 Administration and operations 58 27 8 3 3 0 1 86 6 85
2020 Human resources 56 31 4 7 1 0 0 87 9 70
2020 Financial management 56 12 26 6 0 0 0 68 6 15
2020 Procurement 60 20 10 0 0 0 10 89 0 10
2020 Information technology 33 29 22 8 0 8 0 67 9 35
2020 Policy 57 35 2 5 0 0 0 92 5 40
2020 Project management 63 19 7 4 0 4 4 88 4 30
2020 Other services to the public 69 16 8 0 0 8 0 92 0 15
2020 None of the above 44 34 3 6 8 5 0 82 15 90

Question 52. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 10 34 9 0 17 0 49 11 15
2024 Communications or public affairs 7 16 26 0 0 40 11 47 0 30
2024 Administration and operations 22 16 18 4 6 30 6 58 14 85
2024 Human resources 15 26 9 2 5 39 4 72 12 45
2024 Financial management 19 11 25 0 6 39 0 49 10 20
2024 Information technology 7 8 10 4 9 54 8 40 35 35
2024 Policy 14 24 24 12 7 17 3 46 24 25
2024 Project management 15 23 7 0 0 55 0 85 0 25
2024 Other services to the public 17 27 17 0 0 39 0 73 0 10
2024 None of the above 20 23 13 5 3 28 8 67 12 80
2022 Client contact centre 13 19 20 0 0 37 10 62 0 35
2022 Communications or public affairs 15 20 20 0 2 42 2 61 4 40
2022 Administration and operations 24 17 19 3 3 29 5 62 9 85
2022 Human resources 37 23 13 0 2 21 4 80 2 55
2022 Financial management 9 16 40 0 0 35 0 38 0 20
2022 Information technology 11 8 21 2 7 47 5 38 18 45
2022 Data sciences 24 10 8 9 10 29 10 55 31 10
2022 Policy 24 31 23 3 0 19 0 68 4 35
2022 Project management 17 22 8 0 3 46 4 79 5 40
2022 Other services to the public 38 35 18 0 0 10 0 80 0 10
2022 None of the above 19 21 13 1 3 42 1 70 8 90

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 26 21 9 5 0 5 63 15 15
2024 Communications or public affairs 7 48 28 0 3 7 8 64 3 30
2024 Administration and operations 22 32 14 7 13 4 7 61 23 85
2024 Human resources 32 29 9 12 9 6 4 68 23 45
2024 Financial management 30 39 18 0 8 5 0 73 8 20
2024 Information technology 22 30 18 8 11 2 10 59 21 35
2024 Policy 35 16 15 12 16 0 7 54 30 25
2024 Project management 18 38 24 3 0 12 5 68 3 25
2024 Other services to the public 35 35 13 0 11 7 0 74 11 10
2024 None of the above 26 30 12 9 9 4 10 65 20 80
2022 Client contact centre 35 34 21 0 0 0 10 77 0 35
2022 Communications or public affairs 23 41 4 12 0 12 9 80 15 40
2022 Administration and operations 32 29 12 7 1 10 9 75 10 85
2022 Human resources 48 28 10 2 0 7 5 86 2 55
2022 Financial management 16 51 11 0 5 6 11 80 6 15
2022 Information technology 38 25 15 4 7 9 2 72 12 45
2022 Data sciences 60 29 11 0 0 0 0 89 0 10
2022 Policy 37 40 3 5 5 6 4 85 11 35
2022 Project management 22 27 14 6 10 9 11 61 21 40
2022 Other services to the public 44 39 11 0 0 0 7 89 0 10
2022 None of the above 37 33 11 7 1 7 3 78 9 90
2020 Client contact centre 27 38 17 4 5 9 0 71 11 25
2020 Communications or public affairs 28 25 23 8 6 3 7 59 16 35
2020 Administration and operations 34 32 12 9 7 5 2 70 18 85
2020 Human resources 40 25 13 7 4 9 1 72 13 70
2020 Financial management 17 20 26 31 6 0 0 37 37 15
2020 Procurement 40 50 10 0 0 0 0 90 0 10
2020 Information technology 28 37 14 13 3 3 3 69 17 35
2020 Policy 45 30 9 7 0 10 0 82 8 40
2020 Project management 37 29 16 4 7 7 0 71 12 30
2020 Other services to the public 61 31 0 0 0 8 0 100 0 15
2020 None of the above 36 34 13 7 4 4 3 75 11 90
2019 Client contact centre 39 29 13 8 8 3 0 70 16 35
2019 Communications or public affairs 37 35 9 9 5 0 5 75 15 40
2019 Administration and operations 32 27 23 8 7 1 2 60 16 90
2019 Human resources 26 35 18 10 8 0 3 63 19 60
2019 Financial management 33 17 18 9 12 10 0 56 24 20
2019 Information technology 35 31 17 4 3 10 0 74 8 50
2019 Policy 34 33 8 8 0 4 12 81 10 25
2019 Project management 38 25 28 6 0 3 0 65 7 25
2019 Other services to the public 54 14 22 0 0 0 10 76 0 10
2019 None of the above 36 33 18 7 5 1 0 70 12 70

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 26 16 5 14 0 0 65 19 15
2024 Communications or public affairs 20 50 6 12 0 5 8 80 13 30
2024 Administration and operations 40 21 15 13 6 5 0 64 20 85
2024 Human resources 53 29 6 4 7 0 0 83 11 45
2024 Financial management 11 34 26 4 10 10 5 53 17 20
2024 Information technology 26 38 10 11 10 2 3 67 22 35
2024 Policy 50 27 0 7 6 4 7 86 14 25
2024 Project management 38 28 4 18 7 5 0 70 26 25
2024 Other services to the public 27 35 9 23 0 7 0 66 25 10
2024 None of the above 36 33 11 13 5 1 0 70 19 80
2022 Client contact centre 44 32 11 7 0 3 3 81 8 35
2022 Communications or public affairs 32 45 12 6 3 2 0 79 9 40
2022 Administration and operations 52 30 7 7 1 2 0 84 9 85
2022 Human resources 67 26 6 1 0 0 0 93 1 55
2022 Financial management 23 51 5 6 10 5 0 78 17 20
2022 Information technology 41 33 15 6 0 4 0 78 7 45
2022 Data sciences 33 27 10 10 21 0 0 60 31 10
2022 Policy 37 48 3 6 5 0 0 85 12 35
2022 Project management 43 29 11 11 6 0 0 72 16 40
2022 Other services to the public 40 44 11 6 0 0 0 83 6 10
2022 None of the above 45 35 9 7 3 2 0 81 10 90
2020 Client contact centre 40 46 8 0 5 0 0 86 5 25
2020 Communications or public affairs 15 56 11 9 3 3 4 75 13 35
2020 Administration and operations 58 28 6 6 3 0 0 86 8 85
2020 Human resources 56 32 6 0 3 3 0 91 3 70
2020 Financial management 31 19 38 0 6 6 0 53 7 15
2020 Procurement 60 20 0 10 0 10 0 89 11 10
2020 Information technology 27 43 19 8 0 0 3 73 8 35
2020 Policy 43 34 7 5 2 8 0 84 8 40
2020 Project management 55 14 4 15 5 4 4 75 21 30
2020 Other services to the public 70 23 8 0 0 0 0 92 0 15
2020 None of the above 43 34 8 3 9 2 0 79 13 90
2019 Client contact centre 36 32 11 9 11 0 0 69 20 35
2019 Communications or public affairs 47 34 5 6 0 8 0 88 6 40
2019 Administration and operations 35 27 20 11 5 2 0 63 16 90
2019 Human resources 28 42 15 8 5 2 0 72 13 65
2019 Financial management 27 32 32 5 4 0 0 59 9 20
2019 Information technology 19 33 21 9 6 7 3 59 17 50
2019 Policy 42 24 4 16 8 0 5 70 26 25
2019 Project management 37 43 7 14 0 0 0 79 14 25
2019 Other services to the public 57 17 16 0 0 10 0 82 0 10
2019 None of the above 51 27 9 8 3 3 0 80 12 70

Question 41. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 41 25 22 0 11 0 0 66 11 15
2024 Communications or public affairs 31 41 21 3 0 5 0 75 3 30
2024 Administration and operations 43 27 12 4 12 3 0 72 16 85
2024 Human resources 51 38 6 0 5 0 0 88 5 45
2024 Financial management 24 35 23 10 4 4 0 61 15 20
2024 Information technology 27 43 14 5 11 0 0 70 16 35
2024 Policy 53 19 17 4 3 4 0 75 7 25
2024 Project management 30 46 18 0 7 0 0 75 7 25
2024 Other services to the public 44 23 26 0 0 7 0 72 0 10
2024 None of the above 41 32 13 9 3 0 1 74 12 80
2022 Client contact centre 45 26 21 5 0 0 3 73 5 35
2022 Communications or public affairs 33 46 14 7 0 0 0 79 7 40
2022 Administration and operations 45 37 11 5 0 2 0 84 5 85
2022 Human resources 58 27 9 4 0 2 0 87 4 55
2022 Financial management 17 68 10 0 0 5 0 90 0 20
2022 Information technology 41 35 17 4 0 3 0 78 4 45
2022 Data sciences 41 20 21 0 19 0 0 60 19 10
2022 Policy 31 54 7 0 5 3 0 88 5 35
2022 Project management 42 34 17 5 3 0 0 76 7 40
2022 Other services to the public 44 50 6 0 0 0 0 94 0 10
2022 None of the above 41 36 12 7 2 3 0 79 9 90
2020 Client contact centre 21 51 17 0 10 0 0 73 10 25
2020 Communications or public affairs 26 27 33 6 3 3 4 56 9 35
2020 Administration and operations 50 36 5 7 3 0 0 86 10 85
2020 Human resources 60 21 9 6 3 2 0 82 9 70
2020 Financial management 33 37 18 6 0 6 0 74 6 15
2020 Procurement 50 30 10 10 0 0 0 80 10 10
2020 Information technology 22 39 31 5 3 0 0 61 8 35
2020 Policy 55 22 17 0 2 3 0 80 2 40
2020 Project management 42 28 19 0 4 7 0 76 4 30
2020 Other services to the public 55 30 8 8 0 0 0 85 8 15
2020 None of the above 28 45 18 5 3 1 0 73 8 90
2019 Client contact centre 25 28 28 12 7 0 0 53 19 35
2019 Communications or public affairs 33 42 18 5 0 2 0 77 5 40
2019 Administration and operations 28 31 19 12 8 2 0 60 20 90
2019 Human resources 21 33 30 8 7 2 0 55 15 60
2019 Financial management 20 37 24 15 5 0 0 57 20 20
2019 Information technology 12 38 35 5 5 4 0 53 11 50
2019 Policy 25 31 24 4 8 4 5 61 13 25
2019 Project management 33 26 23 15 0 3 0 61 16 25
2019 Other services to the public 42 29 20 8 0 0 0 72 8 10
2019 None of the above 38 31 12 11 7 1 0 70 18 70

Question 42. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 21 20 28 0 26 5 0 43 28 15
2024 Communications or public affairs 18 29 24 3 10 16 0 56 15 30
2024 Administration and operations 26 18 10 15 17 13 2 51 37 85
2024 Human resources 19 20 21 10 12 11 8 48 27 45
2024 Financial management 11 15 33 15 12 14 0 29 32 20
2024 Information technology 7 31 10 18 16 18 0 47 41 35
2024 Policy 28 26 13 11 13 7 3 59 26 25
2024 Project management 15 20 24 17 10 11 3 40 31 25
2024 Other services to the public 18 27 17 11 21 7 0 48 34 10
2024 None of the above 27 17 11 16 16 13 0 50 37 80
2022 Client contact centre 21 34 13 6 8 13 5 66 17 35
2022 Communications or public affairs 28 22 19 7 2 19 3 64 12 40
2022 Administration and operations 24 23 23 8 8 13 1 54 19 85
2022 Human resources 27 38 10 6 5 10 4 75 13 55
2022 Financial management 17 35 10 0 10 28 0 73 14 20
2022 Information technology 34 25 23 2 8 5 2 63 11 45
2022 Data sciences 33 28 20 11 9 0 0 60 20 10
2022 Policy 33 25 21 3 5 10 3 66 9 35
2022 Project management 21 23 12 5 11 25 3 62 22 40
2022 Other services to the public 40 18 13 0 0 17 11 81 0 10
2022 None of the above 26 22 14 13 7 14 4 59 24 90
2020 Client contact centre 13 30 30 13 14 0 0 43 27 25
2020 Communications or public affairs 13 30 20 14 4 13 6 53 22 35
2020 Administration and operations 32 25 13 9 12 6 3 62 23 85
2020 Human resources 33 26 11 13 10 3 3 63 25 70
2020 Financial management 20 0 19 32 6 18 5 26 50 15
2020 Procurement 10 20 20 10 0 20 20 50 17 10
2020 Information technology 14 33 16 24 5 8 0 50 32 35
2020 Policy 22 24 9 11 10 19 5 60 28 40
2020 Project management 20 21 18 18 4 19 0 51 27 30
2020 Other services to the public 34 41 17 0 0 8 0 82 0 10
2020 None of the above 18 27 10 16 12 15 2 54 33 90
2019 Client contact centre 18 21 25 17 17 3 0 39 35 35
2019 Communications or public affairs 16 27 16 4 5 29 2 64 12 40
2019 Administration and operations 20 16 22 11 18 11 1 41 33 90
2019 Human resources 16 14 17 26 16 6 5 34 47 65
2019 Financial management 12 14 31 15 16 12 0 31 35 20
2019 Information technology 7 30 22 8 9 20 4 49 22 50
2019 Policy 41 16 12 4 8 8 12 71 15 25
2019 Project management 22 7 16 23 11 21 0 37 43 25
2019 Other services to the public 44 24 25 7 0 0 0 69 7 10
2019 None of the above 24 17 27 5 8 15 4 50 16 70

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 66 29 0 5 0 0 0 95 5 15
2024 Communications or public affairs 35 57 3 6 0 0 0 91 6 30
2024 Administration and operations 46 34 9 8 3 0 0 79 12 85
2024 Human resources 61 32 2 3 2 0 0 93 5 45
2024 Financial management 53 39 4 4 0 0 0 92 4 20
2024 Information technology 31 56 0 7 6 0 0 87 13 35
2024 Policy 56 37 0 8 0 0 0 92 8 25
2024 Project management 53 32 0 15 0 0 0 85 15 25
2024 Other services to the public 45 27 13 9 6 0 0 72 15 10
2024 None of the above 39 41 4 11 5 0 0 80 16 80
2022 Client contact centre 47 41 3 9 0 0 0 88 9 35
2022 Communications or public affairs 46 45 4 5 0 0 0 91 5 40
2022 Administration and operations 52 39 5 5 0 0 0 90 5 85
2022 Human resources 67 33 0 0 0 0 0 100 0 55
2022 Financial management 50 44 0 6 0 0 0 94 6 20
2022 Information technology 31 46 2 17 5 0 0 77 21 45
2022 Data sciences 39 31 21 0 10 0 0 69 10 10
2022 Policy 51 32 3 8 5 0 0 83 14 35
2022 Project management 42 43 5 11 0 0 0 84 11 40
2022 Other services to the public 55 34 11 0 0 0 0 89 0 10
2022 None of the above 48 41 4 7 0 1 0 90 7 90
2020 Client contact centre 49 38 9 4 0 0 0 87 4 25
2020 Communications or public affairs 35 53 6 6 0 0 0 88 6 35
2020 Administration and operations 45 35 5 14 1 0 0 79 16 85
2020 Human resources 41 46 4 7 1 0 0 87 9 70
2020 Financial management 69 25 0 6 0 0 0 94 6 15
2020 Procurement 60 40 0 0 0 0 0 100 0 10
2020 Information technology 29 47 11 8 5 0 0 76 13 35
2020 Policy 41 37 10 12 0 0 0 78 12 40
2020 Project management 37 52 0 11 0 0 0 89 11 30
2020 Other services to the public 46 39 0 8 8 0 0 84 16 15
2020 None of the above 26 51 7 10 5 0 0 77 15 90

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 18 23 0 34 25 0 0 41 59 15
2024 Communications or public affairs 11 46 15 19 9 0 0 58 27 30
2024 Administration and operations 30 28 8 20 14 0 0 57 34 85
2024 Human resources 43 24 6 21 4 0 2 68 26 45
2024 Financial management 56 4 16 13 10 0 0 61 23 20
2024 Information technology 15 20 9 27 30 0 0 35 56 35
2024 Policy 24 28 8 13 27 0 0 51 40 25
2024 Project management 45 14 14 17 10 0 0 59 26 25
2024 Other services to the public 29 31 6 14 19 0 0 60 33 10
2024 None of the above 21 32 5 21 20 0 0 53 41 80
2022 Client contact centre 66 24 0 2 4 3 0 94 6 35
2022 Communications or public affairs 57 27 4 3 4 0 4 88 8 40
2022 Administration and operations 53 32 4 2 1 1 6 92 4 85
2022 Human resources 69 24 5 2 0 0 0 93 2 55
2022 Financial management 56 39 0 5 0 0 0 95 5 20
2022 Information technology 47 25 12 2 9 0 4 75 12 45
2022 Data sciences 53 10 19 8 10 0 0 63 18 10
2022 Policy 43 41 3 8 6 0 0 83 14 35
2022 Project management 64 26 8 2 0 0 0 90 2 40
2022 Other services to the public 74 15 11 0 0 0 0 89 0 10
2022 None of the above 54 27 8 4 3 1 2 84 8 90
2020 Client contact centre 48 40 3 9 0 0 0 88 9 25
2020 Communications or public affairs 24 55 6 11 0 3 0 82 12 35
2020 Administration and operations 43 38 6 9 5 0 0 81 13 85
2020 Human resources 44 35 9 10 0 0 1 81 10 70
2020 Financial management 60 14 12 14 0 0 0 74 14 15
2020 Procurement 80 20 0 0 0 0 0 100 0 10
2020 Information technology 26 31 22 16 3 0 3 58 19 35
2020 Policy 34 43 11 10 0 0 2 78 10 40
2020 Project management 45 33 4 12 7 0 0 77 19 30
2020 Other services to the public 46 31 8 16 0 0 0 77 16 15
2020 None of the above 34 39 8 11 8 0 0 73 19 90
2019 Client contact centre 63 31 0 0 5 0 0 95 5 35
2019 Communications or public affairs 40 40 7 11 2 0 0 80 13 40
2019 Administration and operations 49 33 10 5 2 0 0 83 7 90
2019 Human resources 48 28 6 13 3 2 0 77 16 65
2019 Financial management 41 39 10 10 0 0 0 81 10 20
2019 Information technology 31 35 11 21 2 0 0 66 23 50
2019 Policy 33 39 0 28 0 0 0 72 28 25
2019 Project management 48 24 21 7 0 0 0 72 7 25
2019 Other services to the public 47 35 0 10 8 0 0 82 18 10
2019 None of the above 48 29 7 13 3 0 0 77 16 70

Question 6. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 38 11 11 14 0 0 63 25 15
2024 Communications or public affairs 32 49 14 3 0 3 0 83 3 30
2024 Administration and operations 49 31 8 5 7 0 0 80 12 85
2024 Human resources 67 24 0 7 0 2 0 93 7 45
2024 Financial management 48 43 6 4 0 0 0 91 4 20
2024 Information technology 28 46 16 8 3 0 0 73 10 35
2024 Policy 54 28 4 14 0 0 0 82 14 25
2024 Project management 57 20 16 3 4 0 0 77 7 25
2024 Other services to the public 42 24 34 0 0 0 0 66 0 10
2024 None of the above 40 35 7 8 8 1 0 77 16 80
2022 Client contact centre 67 26 0 2 4 0 0 94 6 35
2022 Communications or public affairs 63 26 6 5 0 0 0 89 5 40
2022 Administration and operations 56 35 4 4 0 0 1 92 4 85
2022 Human resources 81 16 4 0 0 0 0 96 0 55
2022 Financial management 56 44 0 0 0 0 0 100 0 20
2022 Information technology 49 36 8 2 5 0 0 85 7 45
2022 Data sciences 52 19 20 9 0 0 0 71 9 10
2022 Policy 50 36 5 3 5 0 0 86 8 35
2022 Project management 60 32 8 0 0 0 0 92 0 40
2022 Other services to the public 74 26 0 0 0 0 0 100 0 10
2022 None of the above 56 34 6 2 0 1 1 92 2 90
2020 Client contact centre 53 30 12 0 5 0 0 82 5 25
2020 Communications or public affairs 27 48 15 0 6 0 4 78 7 35
2020 Administration and operations 42 40 8 8 1 0 0 82 10 85
2020 Human resources 51 35 9 5 0 0 0 86 5 65
2020 Financial management 43 37 6 14 0 0 0 80 14 15
2020 Procurement 70 30 0 0 0 0 0 100 0 10
2020 Information technology 26 44 14 13 3 0 0 70 16 35
2020 Policy 46 40 11 2 0 0 0 86 2 40
2020 Project management 45 29 8 11 4 4 0 76 15 30
2020 Other services to the public 54 39 0 8 0 0 0 92 8 15
2020 None of the above 40 32 15 7 4 1 1 74 11 90
2019 Client contact centre 45 41 9 0 5 0 0 86 5 35
2019 Communications or public affairs 52 28 15 5 0 0 0 80 5 40
2019 Administration and operations 49 34 7 5 4 0 0 83 10 90
2019 Human resources 40 45 8 3 2 2 0 87 5 60
2019 Financial management 29 23 29 10 9 0 0 53 19 20
2019 Information technology 43 42 13 2 0 0 0 85 2 50
2019 Policy 57 23 12 4 4 0 0 80 8 25
2019 Project management 56 21 7 5 8 3 0 79 13 25
2019 Other services to the public 34 38 10 10 8 0 0 72 18 10
2019 None of the above 57 24 11 7 0 0 0 82 7 70

Use of official languages

Question 2. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 78 10 6 5 0 0 0 89 5 15
2024 Communications or public affairs 72 22 0 3 3 0 0 94 6 30
2024 Administration and operations 69 23 4 3 1 0 0 92 4 85
2024 Human resources 74 16 2 5 2 0 0 90 8 45
2024 Financial management 74 15 5 6 0 0 0 89 6 20
2024 Information technology 51 32 9 8 0 0 0 83 8 35
2024 Policy 75 10 13 0 3 0 0 85 3 25
2024 Project management 57 26 0 13 4 0 0 84 16 25
2024 Other services to the public 87 0 0 13 0 0 0 87 13 10
2024 None of the above 68 14 7 10 1 0 0 82 11 80

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 63 18 6 13 0 0 0 81 13 15
2024 Communications or public affairs 55 26 3 16 0 0 0 80 16 30
2024 Administration and operations 60 25 6 7 2 0 0 85 9 85
2024 Human resources 58 26 11 4 0 0 0 85 4 45
2024 Financial management 57 26 0 17 0 0 0 83 17 20
2024 Information technology 61 18 7 14 0 0 0 79 14 35
2024 Policy 69 11 12 0 8 0 0 80 8 25
2024 Project management 52 32 0 10 7 0 0 84 16 25
2024 Other services to the public 77 0 6 17 0 0 0 77 17 10
2024 None of the above 55 26 6 9 3 0 0 82 12 80

Question 32. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 100 0 0 0 0 0 0 100 0 15
2024 Communications or public affairs 83 10 3 0 0 0 4 97 0 30
2024 Administration and operations 81 12 5 1 0 0 0 94 1 85
2024 Human resources 91 7 0 0 2 0 0 98 2 45
2024 Financial management 79 21 0 0 0 0 0 100 0 20
2024 Information technology 88 9 3 0 0 0 0 97 0 35
2024 Policy 82 10 4 4 0 0 0 92 4 25
2024 Project management 80 11 9 0 0 0 0 91 0 25
2024 Other services to the public 83 6 0 11 0 0 0 89 11 10
2024 None of the above 89 6 0 4 0 1 0 96 4 80
2022 Client contact centre 91 6 0 0 0 0 3 100 0 35
2022 Communications or public affairs 87 10 0 2 0 0 0 98 2 40
2022 Administration and operations 83 13 2 1 0 0 0 97 1 85
2022 Human resources 88 12 0 0 0 0 0 100 0 55
2022 Financial management 66 23 11 0 0 0 0 89 0 20
2022 Information technology 90 10 0 0 0 0 0 100 0 45
2022 Data sciences 90 10 0 0 0 0 0 100 0 10
2022 Policy 85 15 0 0 0 0 0 100 0 35
2022 Project management 90 10 0 0 0 0 0 100 0 40
2022 Other services to the public 94 0 0 0 6 0 0 94 6 10
2022 None of the above 89 8 0 1 0 1 1 99 1 90
2019 Client contact centre 78 14 0 0 5 0 3 95 5 35
2019 Communications or public affairs 93 5 2 0 0 0 0 98 0 40
2019 Administration and operations 75 14 6 2 2 0 0 90 4 90
2019 Human resources 79 13 3 2 2 2 0 94 3 65
2019 Financial management 71 17 5 0 0 0 6 95 0 15
2019 Information technology 73 15 4 6 0 0 2 90 6 50
2019 Policy 88 8 4 0 0 0 0 96 0 25
2019 Project management 85 15 0 0 0 0 0 100 0 25
2019 Other services to the public 90 0 0 0 0 0 10 100 0 10
2019 None of the above 84 11 3 1 0 0 1 96 1 70

Question 37. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 25 20 5 0 0 0 75 5 15
2024 Communications or public affairs 28 37 30 5 0 0 0 65 5 30
2024 Administration and operations 50 33 13 3 2 0 0 83 4 85
2024 Human resources 45 22 29 2 3 0 0 67 5 45
2024 Financial management 56 16 23 0 0 5 0 75 0 20
2024 Information technology 36 40 15 6 0 3 0 78 6 35
2024 Policy 46 35 13 7 0 0 0 80 7 25
2024 Project management 23 38 24 12 3 0 0 62 15 25
2024 Other services to the public 16 70 15 0 0 0 0 85 0 10
2024 None of the above 50 27 14 8 0 1 0 78 8 80
2022 Client contact centre 68 22 7 0 3 0 0 90 3 35
2022 Communications or public affairs 40 40 15 2 0 2 0 82 2 40
2022 Administration and operations 55 28 12 5 0 1 0 84 5 85
2022 Human resources 49 28 22 0 0 0 0 78 0 55
2022 Financial management 63 32 5 0 0 0 0 95 0 20
2022 Information technology 52 25 16 6 0 0 0 78 6 45
2022 Data sciences 61 39 0 0 0 0 0 100 0 10
2022 Policy 37 42 16 3 0 3 0 81 3 35
2022 Project management 49 30 8 2 7 4 0 82 10 40
2022 Other services to the public 71 29 0 0 0 0 0 100 0 10
2022 None of the above 47 42 7 2 1 1 0 90 3 90
2020 Client contact centre 56 24 4 8 8 0 0 80 16 25
2020 Communications or public affairs 45 31 9 6 8 0 0 77 14 35
2020 Administration and operations 58 27 12 2 0 0 0 86 2 85
2020 Human resources 47 24 17 9 1 1 0 72 11 70
2020 Financial management 65 29 6 0 0 0 0 94 0 15
2020 Procurement 70 10 10 10 0 0 0 80 10 10
2020 Information technology 54 16 16 14 0 0 0 71 14 35
2020 Policy 44 19 28 4 0 5 0 66 4 40
2020 Project management 24 29 24 19 4 0 0 54 23 30
2020 Other services to the public 46 39 15 0 0 0 0 85 0 15
2020 None of the above 51 29 12 5 3 0 0 80 8 90
2019 Client contact centre 36 16 21 16 8 2 0 54 25 35
2019 Communications or public affairs 52 21 19 2 5 0 0 73 7 40
2019 Administration and operations 38 25 20 15 1 1 0 63 16 90
2019 Human resources 35 20 22 14 8 2 0 55 23 65
2019 Financial management 50 22 23 0 5 0 0 73 5 20
2019 Information technology 47 31 14 4 0 4 0 82 4 50
2019 Policy 34 19 23 19 0 4 0 55 20 25
2019 Project management 36 41 23 0 0 0 0 77 0 25
2019 Other services to the public 67 6 17 0 0 10 0 81 0 10
2019 None of the above 36 30 20 6 6 1 0 67 13 70

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment refers to any action, conduct or comment, including of a sexual nature, that can reasonably be expected to cause offence, humiliation or other physical or psychological injury or illness to an employee, including any prescribed action, conduct or comment.

Question 58. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past 12 months?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 9 91 85
2024 Information technology 22 78 35
2024 None of the above 14 86 80
2022 Administration and operations 9 91 85
2022 Project management 15 85 40
2022 None of the above 10 90 90
2020 Administration and operations 12 88 85
2020 Human resources 12 88 70
2020 Other services to the public 0 100 15
2020 None of the above 13 87 90
2019 Client contact centre 16 84 35
2019 Communications or public affairs 14 86 40
2019 Administration and operations 17 83 90
2019 Human resources 14 86 65
2019 Financial management 32 68 20
2019 None of the above 12 88 70

Question 59a. From whom did you experience harassment on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 39 61 10
2020 Administration and operations 51 49 10
2020 None of the above 46 54 15
2019 Administration and operations 56 44 15

Question 59b. From whom did you experience harassment on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 41 59 10
2022 None of the above 40 60 10
2019 Administration and operations 62 38 15

Question 59c. From whom did you experience harassment on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 12 88 10

Question 59d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10
2022 None of the above 0 100 10
2020 Administration and operations 0 100 10
2020 None of the above 0 100 15
2019 Administration and operations 0 100 15

Question 59e. From whom did you experience harassment on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 9 91 10

Question 59f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 0 100 10
2020 Administration and operations 0 100 10
2019 Administration and operations 0 100 15

Question 59g. From whom did you experience harassment on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 0 100 10
2020 Administration and operations 0 100 10

Question 60a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 18 82 10
2020 None of the above 54 46 15
2019 Administration and operations 31 69 15

Question 60b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 46 54 10
2022 None of the above 30 70 10
2019 Administration and operations 45 55 15

Question 60c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 41 59 10
2020 Administration and operations 51 49 10
2019 Administration and operations 35 65 15

Question 60d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 30 70 10
2020 None of the above 52 48 15
2019 Administration and operations 52 48 15

Question 60e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 28 72 10
2020 None of the above 61 39 15
2019 Administration and operations 42 58 15

Question 60f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 61 39 10
2019 Administration and operations 46 54 15

Question 60g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 41 59 10
2020 None of the above 45 55 15
2019 Administration and operations 36 64 15

Question 60h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10
2022 None of the above 0 100 10
2020 Administration and operations 0 100 10

Question 60i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 11 89 10
2019 Administration and operations 0 100 15

Question 60j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10
2022 None of the above 9 91 10

Question 60k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 53 47 10
2020 Administration and operations 51 49 10
2020 None of the above 59 41 15
2019 Administration and operations 44 56 15

Question 60l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10
2022 None of the above 0 100 10

Question 60m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 19 81 10
2020 Administration and operations 0 100 10
2019 Administration and operations 31 69 15

Question 61a. What action(s) did you take to address the harassment you experienced? …I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 55 45 10
2022 None of the above 79 21 10
2020 Administration and operations 51 49 10
2019 Administration and operations 68 32 15

Question 61b. What action(s) did you take to address the harassment you experienced? …I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 41 59 10
2019 Administration and operations 31 69 15

Question 61c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 21 79 10

Question 61d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 19 81 10

Question 61e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 12 88 10

Question 61f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 0 100 10

Question 61g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 11 89 10
2020 Administration and operations 0 100 10

Question 61h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 30 70 10
2020 Administration and operations 0 100 10
2020 None of the above 44 56 15

Question 61i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 0 100 10

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 29 71 10

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 19 81 10

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 20 80 10

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10
2022 None of the above 9 91 10

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 19 81 10

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 9 91 10

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 21 79 10

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 0 100 10

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 30 70 10

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 18 82 10

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 0 100 10

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 19 81 10

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10
2022 None of the above 0 100 10

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 21 79 10

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I intend to file a grievance or a formal complaint, but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 None of the above 23 77 10

Question 63. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 5 9 5 0 42 8 70 11 15
2024 Administration and operations 18 10 14 5 6 38 10 52 22 85
2024 Human resources 14 21 7 4 6 41 6 68 19 45
2024 Financial management 29 11 20 0 7 22 11 59 11 20
2024 None of the above 12 7 8 9 5 36 23 47 34 80
2022 Client contact centre 23 3 12 6 3 34 21 55 18 35
2022 Communications or public affairs 11 23 6 3 0 43 14 79 6 40
2022 Administration and operations 17 20 7 2 1 42 11 78 7 85
2022 Human resources 29 19 7 0 0 38 7 87 0 55
2022 Information technology 17 6 15 0 2 43 18 57 5 45
2022 Data sciences 0 0 10 0 9 49 32 0 48 10
2022 Policy 27 8 10 0 3 43 10 74 5 35
2022 Project management 16 5 8 0 7 51 13 58 20 40
2022 Other services to the public 46 0 24 8 0 10 11 59 10 10
2022 None of the above 11 9 10 2 2 49 16 58 13 90
2020 Client contact centre 21 30 21 4 5 13 4 62 12 25
2020 Communications or public affairs 17 9 18 6 3 44 3 50 16 35
2020 Administration and operations 23 15 19 6 3 27 8 58 13 85
2020 Human resources 28 17 13 3 3 34 1 70 9 70
2020 Financial management 25 25 26 0 6 18 0 61 7 15
2020 Procurement 20 20 10 0 0 40 10 80 0 10
2020 Information technology 10 23 21 0 0 37 8 61 0 35
2020 Policy 16 11 7 7 2 48 10 62 21 40
2020 Project management 28 14 11 0 0 44 4 79 0 30
2020 Other services to the public 31 8 8 0 8 16 31 71 14 15
2020 None of the above 14 17 7 4 6 42 9 64 22 90
2019 Client contact centre 17 18 17 2 8 26 12 56 16 35
2019 Communications or public affairs 9 10 15 8 9 36 13 37 33 40
2019 Administration and operations 13 18 26 9 9 17 7 41 24 90
2019 Human resources 15 6 27 7 8 36 0 33 24 65
2019 Financial management 15 7 16 5 37 20 0 28 52 20
2019 Information technology 12 17 9 10 0 42 11 61 21 50
2019 Policy 19 8 12 4 4 36 18 58 17 25
2019 Project management 26 12 16 8 0 35 4 62 13 25
2019 Other services to the public 26 0 23 0 0 24 27 54 0 10
2019 None of the above 15 23 16 11 5 20 11 54 23 70

Question 64. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 30 24 18 9 0 19 0 66 11 30
2024 Administration and operations 33 25 11 8 5 17 0 70 16 85
2024 Human resources 30 34 11 6 2 15 2 77 10 45
2024 Financial management 44 20 16 7 0 13 0 74 8 20
2024 Information technology 29 20 12 13 5 15 5 62 22 35
2024 Policy 27 32 16 3 3 14 5 74 7 25
2024 Project management 24 34 7 0 4 31 0 85 5 25
2024 None of the above 28 28 19 6 4 13 2 66 12 80
2022 Client contact centre 43 19 14 0 3 19 3 79 3 35
2022 Communications or public affairs 35 32 9 3 0 21 0 85 3 40
2022 Administration and operations 37 36 8 2 1 13 2 86 4 85
2022 Human resources 52 29 7 1 2 9 0 88 4 55
2022 Financial management 36 43 10 0 0 11 0 88 0 20
2022 Information technology 41 31 6 2 2 18 0 87 5 45
2022 Policy 37 35 14 0 3 12 0 82 3 35
2022 Project management 25 27 16 0 2 29 0 74 3 40
2022 Other services to the public 68 25 7 0 0 0 0 93 0 10
2022 None of the above 42 25 9 4 1 17 1 82 7 90
2020 Client contact centre 44 34 13 4 0 5 0 82 4 25
2020 Communications or public affairs 25 25 8 11 0 31 0 71 16 35
2020 Administration and operations 39 22 16 9 3 9 2 68 14 85
2020 Human resources 52 19 13 6 1 9 0 78 8 70
2020 Financial management 33 31 18 6 0 12 0 72 7 15
2020 Procurement 40 30 30 0 0 0 0 70 0 10
2020 Information technology 16 39 26 0 0 19 0 68 0 35
2020 Policy 35 30 12 0 2 20 0 82 3 40
2020 Project management 42 29 11 0 0 18 0 87 0 30
2020 Other services to the public 46 23 0 8 0 15 8 90 10 15
2020 None of the above 27 35 10 6 4 16 1 76 13 90
2019 Client contact centre 25 25 22 8 5 11 3 59 15 35
2019 Communications or public affairs 30 32 17 0 7 12 4 72 8 40
2019 Administration and operations 31 28 17 6 10 6 1 64 17 90
2019 Human resources 13 27 37 8 6 9 0 44 15 65
2019 Financial management 15 27 21 5 27 5 0 44 34 20
2019 Information technology 14 30 23 4 2 25 2 60 8 50
2019 Policy 33 27 16 4 4 17 0 72 9 25
2019 Project management 37 31 18 4 0 10 0 75 4 25
2019 Other services to the public 54 13 23 0 0 10 0 75 0 10
2019 None of the above 34 27 18 10 4 7 0 66 15 70

Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Question 65. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 10 90 85
2024 Information technology 19 81 35
2024 None of the above 11 89 80
2022 Communications or public affairs 0 100 40
2022 Administration and operations 5 95 85
2022 Human resources 0 100 55
2022 Information technology 0 100 45
2022 Policy 0 100 35
2022 None of the above 9 91 90
2020 Administration and operations 6 94 85
2020 None of the above 8 92 90
2019 Client contact centre 13 87 35
2019 Administration and operations 8 92 90
2019 Other services to the public 0 100 10

Question 70. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Administration and operations 20 9 16 5 3 40 8 55 15 85
2024 Human resources 15 20 13 5 5 32 11 60 16 45
2024 Financial management 34 8 20 13 0 25 0 56 18 20
2024 None of the above 12 2 17 6 3 40 20 35 22 80
2022 Client contact centre 25 13 12 3 0 37 10 72 5 35
2022 Communications or public affairs 20 15 6 0 0 50 8 85 0 40
2022 Administration and operations 19 20 7 3 1 41 9 77 9 85
2022 Human resources 31 21 7 0 0 38 3 88 0 55
2022 Information technology 16 8 10 2 0 45 18 66 6 45
2022 Policy 26 14 10 0 3 33 15 76 5 35
2022 Other services to the public 36 21 7 0 0 30 6 89 0 10
2022 None of the above 14 9 10 3 0 55 8 63 9 90
2020 Client contact centre 17 31 20 9 5 13 4 58 17 25
2020 Communications or public affairs 17 16 16 3 3 43 3 61 10 35
2020 Administration and operations 27 16 15 5 3 27 7 65 11 85
2020 Human resources 34 10 13 3 3 36 1 70 9 70
2020 Financial management 35 20 13 7 0 26 0 74 9 15
2020 Procurement 10 20 20 0 0 50 0 60 0 10
2020 Information technology 10 17 30 0 0 37 6 48 0 35
2020 Policy 16 7 14 2 0 52 9 58 6 40
2020 Project management 28 3 19 4 0 39 7 58 7 30
2020 Other services to the public 31 0 23 0 0 23 23 57 0 15
2020 None of the above 13 18 9 1 5 46 7 66 14 90
2019 Client contact centre 14 26 8 0 11 26 15 68 19 35
2019 Communications or public affairs 24 5 12 5 2 40 12 60 15 40
2019 Administration and operations 17 14 30 3 5 24 7 45 12 90
2019 Human resources 15 13 22 2 5 43 2 49 12 65
2019 Financial management 15 7 21 7 16 24 9 34 35 20
2019 Information technology 14 18 8 3 0 46 11 76 6 50
2019 Policy 8 11 12 4 4 40 21 49 20 25
2019 Project management 23 15 19 0 0 35 8 66 0 25
2019 Other services to the public 20 6 16 7 0 24 27 54 13 10
2019 None of the above 17 18 25 4 1 23 11 54 8 70

Question 71. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 21 36 12 9 0 22 0 74 11 30
2024 Administration and operations 37 23 12 4 5 18 1 75 11 85
2024 Human resources 32 34 9 5 4 10 6 78 11 45
2024 Financial management 39 30 14 13 0 5 0 72 14 20
2024 Information technology 26 29 8 3 5 27 2 77 12 35
2024 Policy 23 41 16 7 3 10 0 72 11 25
2024 None of the above 26 29 16 9 2 15 3 67 14 80
2022 Client contact centre 28 39 17 6 0 8 2 75 6 35
2022 Communications or public affairs 35 27 7 0 0 32 0 90 0 40
2022 Administration and operations 38 34 10 2 0 12 4 86 3 85
2022 Human resources 60 26 5 1 0 7 0 93 2 55
2022 Financial management 28 56 10 0 0 5 0 89 0 20
2022 Information technology 37 37 8 0 2 13 3 87 3 45
2022 Policy 37 38 11 0 3 10 3 85 3 35
2022 Project management 25 38 11 3 2 21 0 80 7 40
2022 Other services to the public 68 25 7 0 0 0 0 93 0 10
2022 None of the above 39 29 9 4 0 17 1 84 4 90
2020 Client contact centre 26 35 25 0 10 5 0 64 10 25
2020 Communications or public affairs 27 25 15 3 3 27 0 72 8 35
2020 Administration and operations 42 21 17 7 3 8 2 70 11 85
2020 Human resources 51 19 12 6 1 10 0 79 8 70
2020 Financial management 40 23 12 6 0 18 0 78 7 15
2020 Procurement 40 40 10 10 0 0 0 80 10 10
2020 Information technology 18 35 27 3 0 16 0 65 3 35
2020 Policy 40 28 5 2 5 20 0 85 9 40
2020 Project management 37 22 26 0 0 11 4 69 0 30
2020 Other services to the public 54 16 15 0 0 15 0 82 0 15
2020 None of the above 27 38 12 3 4 15 1 77 9 90
2019 Client contact centre 23 28 20 3 8 11 9 63 13 35
2019 Communications or public affairs 31 22 20 5 0 17 6 68 6 40
2019 Administration and operations 33 24 19 4 8 11 1 65 14 90
2019 Human resources 19 23 33 3 5 18 0 51 10 65
2019 Financial management 15 22 25 7 16 10 5 43 27 20
2019 Information technology 16 34 25 0 2 22 1 66 2 50
2019 Policy 21 23 16 4 4 32 0 66 11 25
2019 Project management 32 35 18 4 0 6 4 75 4 25
2019 Other services to the public 58 7 16 7 0 11 0 73 8 10
2019 None of the above 36 33 16 7 1 7 0 74 9 70

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to telework, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 84. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 14 86 15
2024 Communications or public affairs 16 84 30
2024 Administration and operations 25 75 85
2024 Human resources 16 84 45
2024 Financial management 24 76 20
2024 Information technology 13 87 35
2024 Policy 14 86 25
2024 Project management 14 86 25
2024 Other services to the public 18 82 10
2024 None of the above 23 77 80
2022 Client contact centre 7 93 35
2022 Communications or public affairs 9 91 40
2022 Administration and operations 14 86 85
2022 Human resources 12 88 55
2022 Financial management 11 89 20
2022 Information technology 7 93 45
2022 Data sciences 0 100 10
2022 Policy 6 94 35
2022 Project management 7 93 40
2022 Other services to the public 15 85 10
2022 None of the above 8 92 90
2020 Client contact centre 15 85 20
2020 Communications or public affairs 11 89 35
2020 Administration and operations 13 87 85
2020 Human resources 9 91 70
2020 Financial management 12 88 15
2020 Procurement 30 70 10
2020 Information technology 11 89 35
2020 Policy 12 88 40
2020 Project management 25 75 30
2020 Other services to the public 23 77 15
2020 None of the above 22 78 90
2019 Client contact centre 16 84 35
2019 Communications or public affairs 20 80 40
2019 Administration and operations 20 80 90
2019 Human resources 23 77 65
2019 Financial management 32 68 20
2019 Information technology 12 88 50
2019 Policy 12 88 25
2019 Project management 16 84 25
2019 Other services to the public 15 85 10
2019 None of the above 11 89 70

Question 85. Were the requests for workplace accommodation measures related to a disability?

Disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society. Barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 53 47 20
2024 None of the above 48 52 20
2022 Administration and operations 58 42 10
2020 Administration and operations 54 46 10
2020 None of the above 56 44 20

Question 86. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 86 14 20
2024 None of the above 72 28 20
2022 Administration and operations 100 0 10
2020 Administration and operations 82 18 10
2020 None of the above 75 25 20
2019 Administration and operations 69 31 20
2019 Human resources 93 7 15

Question 87. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Administration and operations 41 27 5 20 7 0 0 68 27 15
2024 None of the above 43 25 9 16 7 0 0 68 23 15
2022 Administration and operations 42 58 0 0 0 0 0 100 0 10
2020 None of the above 32 40 7 7 7 0 9 78 14 15
2019 Administration and operations 51 49 0 0 0 0 0 100 0 15
2019 Human resources 65 21 7 0 7 0 0 86 7 15

Question 88. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 17 9 0 14 8 0 75 15 15
2024 Communications or public affairs 44 34 6 10 3 0 3 80 14 30
2024 Administration and operations 49 25 11 4 6 3 2 79 10 85
2024 Human resources 49 27 10 3 7 2 2 79 10 45
2024 Financial management 64 23 6 4 0 4 0 90 4 20
2024 Information technology 48 31 12 2 3 2 2 83 5 35
2024 Policy 47 27 8 7 9 3 0 76 16 25
2024 Project management 38 32 4 3 7 4 12 84 11 25
2024 Other services to the public 42 26 6 9 11 7 0 73 21 10
2024 None of the above 46 31 4 11 5 3 0 80 16 80
2022 Client contact centre 56 38 6 0 0 0 0 94 0 35
2022 Communications or public affairs 44 38 6 2 0 6 4 91 3 40
2022 Administration and operations 51 35 4 1 1 1 6 93 3 85
2022 Human resources 68 28 0 2 0 2 0 98 2 55
2022 Financial management 44 45 0 5 0 0 6 95 5 20
2022 Information technology 50 43 0 0 2 0 4 98 2 45
2022 Data sciences 44 37 19 0 0 0 0 81 0 10
2022 Policy 62 30 3 0 0 3 3 97 0 35
2022 Project management 59 23 6 3 2 6 2 88 6 40
2022 Other services to the public 72 28 0 0 0 0 0 100 0 10
2022 None of the above 58 25 6 3 3 3 3 88 6 90
2020 Client contact centre 48 43 3 5 0 0 0 91 5 25
2020 Communications or public affairs 55 24 6 6 0 4 6 87 7 35
2020 Administration and operations 64 24 5 3 0 1 3 91 4 85
2020 Human resources 67 26 4 1 2 0 0 93 3 70
2020 Financial management 68 20 6 6 0 0 0 88 6 15
2020 Procurement 70 20 10 0 0 0 0 90 0 10
2020 Information technology 34 42 11 3 3 7 0 82 6 35
2020 Policy 64 19 5 2 0 3 7 92 3 40
2020 Project management 55 26 7 0 4 7 0 88 4 30
2020 Other services to the public 46 46 8 0 0 0 0 92 0 15
2020 None of the above 57 28 4 4 6 1 0 86 10 90
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Workplace well-being

A safe and healthy workplace

Question 80. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 53 13 20 5 9 0 0 66 14 15
2024 Communications or public affairs 55 37 3 0 5 0 0 92 5 30
2024 Administration and operations 56 22 6 5 10 2 0 80 15 85
2024 Human resources 60 25 4 4 7 0 0 85 11 45
2024 Financial management 61 31 0 0 4 4 0 96 4 20
2024 Information technology 52 34 2 2 5 2 2 90 8 35
2024 Policy 70 20 3 4 3 0 0 90 7 25
2024 Project management 45 29 6 3 8 5 5 82 12 25
2024 Other services to the public 35 40 9 11 6 0 0 74 17 10
2024 None of the above 56 24 5 6 6 2 1 83 12 80
2022 Client contact centre 66 25 0 0 5 4 0 95 5 35
2022 Communications or public affairs 71 22 5 0 2 0 0 93 2 40
2022 Administration and operations 58 28 6 5 1 1 1 87 7 85
2022 Human resources 67 28 2 2 2 0 0 95 4 55
2022 Financial management 39 46 5 6 5 0 0 85 10 20
2022 Information technology 55 34 2 2 5 2 0 91 7 45
2022 Data sciences 72 18 0 0 10 0 0 90 10 10
2022 Policy 65 27 0 5 3 0 0 92 8 35
2022 Project management 61 26 5 2 6 0 0 87 8 40
2022 Other services to the public 67 22 0 0 0 11 0 100 0 10
2022 None of the above 61 20 6 5 5 3 0 83 10 90
2020 Client contact centre 47 43 4 0 5 0 0 90 5 25
2020 Communications or public affairs 44 27 10 9 3 6 0 76 13 35
2020 Administration and operations 63 30 1 2 2 1 0 94 5 85
2020 Human resources 63 27 4 3 3 0 0 90 6 70
2020 Financial management 45 35 13 7 0 0 0 80 7 15
2020 Procurement 70 10 20 0 0 0 0 80 0 10
2020 Information technology 26 49 19 5 0 0 0 76 5 35
2020 Policy 76 16 2 0 0 5 0 97 0 40
2020 Project management 59 37 0 4 0 0 0 96 4 30
2020 Other services to the public 77 15 0 8 0 0 0 92 8 15
2020 None of the above 49 33 6 6 5 0 0 82 12 90

A psychologically healthy workplace

Question 51. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 8 9 9 15 22 6 30 59 26 15
2024 Communications or public affairs 0 0 8 10 36 6 41 86 0 30
2024 Administration and operations 1 8 10 3 37 6 36 68 15 85
2024 Human resources 5 2 7 6 43 2 34 76 12 45
2024 Financial management 0 11 0 10 66 8 5 88 12 20
2024 Information technology 5 5 5 9 37 15 24 75 17 35
2024 Policy 8 13 16 8 33 11 11 52 27 25
2024 Project management 4 6 7 0 40 0 42 69 18 25
2024 Other services to the public 0 0 27 13 26 15 18 59 0 10
2024 None of the above 2 7 13 9 31 7 29 64 15 80
2022 Client contact centre 0 3 6 5 43 5 38 85 5 35
2022 Communications or public affairs 0 0 6 6 46 10 31 90 0 40
2022 Administration and operations 4 3 7 8 40 3 36 77 11 85
2022 Human resources 2 2 7 4 48 0 37 83 6 55
2022 Financial management 0 10 5 17 36 21 12 78 14 20
2022 Information technology 4 0 12 2 44 8 30 74 7 45
2022 Data sciences 28 0 0 8 10 21 33 40 60 10
2022 Policy 10 7 3 13 52 0 14 77 20 35
2022 Project management 0 0 5 5 64 6 20 93 0 40
2022 Other services to the public 0 7 11 0 46 11 26 72 11 10
2022 None of the above 4 2 11 6 48 6 23 76 9 90

Question 76. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 18 34 9 6 0 0 51 15 15
2024 Communications or public affairs 23 46 9 13 3 6 0 73 17 30
2024 Administration and operations 33 26 17 10 11 4 0 61 21 85
2024 Human resources 32 40 15 4 5 4 0 75 10 45
2024 Financial management 33 39 10 4 13 0 0 73 18 20
2024 Information technology 13 35 18 14 11 8 0 52 28 35
2024 Policy 20 54 4 12 6 4 0 78 18 25
2024 Project management 28 43 17 7 0 5 0 75 7 25
2024 Other services to the public 18 42 23 0 17 0 0 60 17 10
2024 None of the above 32 41 17 7 1 2 0 74 8 80
2022 Client contact centre 35 27 17 5 3 14 0 71 9 35
2022 Communications or public affairs 32 43 6 10 0 9 0 82 11 40
2022 Administration and operations 39 41 12 5 0 4 0 82 5 85
2022 Human resources 51 32 10 0 2 5 0 87 2 55
2022 Financial management 15 59 15 6 0 5 0 78 6 20
2022 Information technology 20 52 10 9 4 4 0 75 14 45
2022 Data sciences 23 39 10 9 0 19 0 77 11 10
2022 Policy 31 43 18 6 0 3 0 76 6 35
2022 Project management 25 45 22 0 5 3 0 72 5 40
2022 Other services to the public 24 66 11 0 0 0 0 89 0 10
2022 None of the above 35 39 11 6 3 6 0 79 10 90
2020 Client contact centre 27 51 8 0 10 4 0 82 11 25
2020 Communications or public affairs 34 38 6 10 3 10 0 80 14 30
2020 Administration and operations 40 44 9 4 1 2 0 86 5 85
2020 Human resources 47 43 6 1 3 0 0 90 4 70
2020 Financial management 45 31 12 6 6 0 0 76 12 15
2020 Procurement 50 40 10 0 0 0 0 90 0 10
2020 Information technology 26 44 16 8 3 3 0 72 11 35
2020 Policy 34 43 12 0 2 8 0 84 3 40
2020 Project management 42 27 11 11 4 5 0 73 15 30
2020 Other services to the public 46 54 0 0 0 0 0 100 0 15
2020 None of the above 35 42 10 10 3 1 0 77 13 90
2019 Client contact centre 32 42 16 3 5 3 0 76 8 35
2019 Communications or public affairs 29 45 21 0 0 5 0 78 0 40
2019 Administration and operations 24 35 23 7 8 3 0 61 15 90
2019 Human resources 21 30 27 14 5 3 0 53 20 65
2019 Financial management 16 28 39 0 17 0 0 44 17 20
2019 Information technology 17 34 33 8 2 6 0 55 11 50
2019 Policy 19 39 26 16 0 0 0 58 16 25
2019 Project management 29 25 18 17 4 7 0 58 23 25
2019 Other services to the public 37 29 27 7 0 0 0 66 7 10
2019 None of the above 22 48 18 11 1 0 0 70 12 70

Question 77. In general, how is your mental health?
Survey year Demographic Excellent
(%)		 Very good
(%)		 Good
(%)		 Fair
(%)		 Poor
(%)		 Total responses
2024 Client contact centre 9 32 49 5 5 15
2024 Communications or public affairs 6 24 48 14 7 30
2024 Administration and operations 6 26 39 13 16 85
2024 Human resources 6 34 46 11 2 45
2024 Financial management 31 49 20 0 0 20
2024 Information technology 13 17 34 20 16 35
2024 Policy 6 41 23 25 6 25
2024 Project management 8 22 36 31 3 25
2024 Other services to the public 0 27 33 34 6 10
2024 None of the above 11 39 29 20 1 80
2022 Client contact centre 13 36 40 9 3 35
2022 Communications or public affairs 13 30 46 9 3 40
2022 Administration and operations 8 29 40 15 8 85
2022 Human resources 18 38 36 8 0 55
2022 Financial management 11 53 25 6 5 20
2022 Information technology 14 25 38 18 5 45
2022 Data sciences 10 20 43 19 8 10
2022 Policy 6 25 44 19 6 35
2022 Project management 11 38 28 23 0 40
2022 Other services to the public 13 37 42 9 0 10
2022 None of the above 8 36 33 19 4 90

Question 78. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 58 0 20 5 9 8 0 63 15 15
2024 Communications or public affairs 60 26 6 0 0 8 0 94 0 30
2024 Administration and operations 60 26 4 6 1 4 0 89 7 85
2024 Human resources 59 20 14 5 2 0 0 79 7 45
2024 Financial management 63 30 0 0 4 4 0 96 4 20
2024 Information technology 52 21 5 5 8 6 2 79 15 35
2024 Policy 73 12 6 4 3 3 0 87 7 25
2024 Project management 48 33 10 0 4 5 0 86 4 25
2024 Other services to the public 50 27 0 11 6 6 0 82 18 10
2024 None of the above 58 25 8 4 2 1 2 85 7 80
2022 Client contact centre 59 27 5 3 0 6 0 92 3 35
2022 Communications or public affairs 58 28 7 5 3 0 0 86 7 40
2022 Administration and operations 62 25 5 5 1 1 0 89 6 85
2022 Human resources 75 14 6 2 0 3 0 92 2 55
2022 Financial management 28 45 10 0 5 11 0 83 6 20
2022 Information technology 63 28 6 0 2 0 0 92 2 45
2022 Data sciences 63 18 10 9 0 0 0 81 9 10
2022 Policy 63 20 12 3 3 0 0 83 5 35
2022 Project management 55 40 0 2 2 0 0 95 5 40
2022 Other services to the public 79 11 11 0 0 0 0 89 0 10
2022 None of the above 64 18 7 7 0 4 0 86 7 90
2020 Client contact centre 42 47 5 0 6 0 0 89 6 20
2020 Communications or public affairs 45 28 21 0 3 4 0 76 3 35
2020 Administration and operations 63 21 9 3 2 0 1 85 6 85
2020 Human resources 67 18 7 3 5 0 0 85 8 65
2020 Financial management 43 23 21 0 0 13 0 75 0 15
2020 Procurement 60 10 20 0 0 0 10 78 0 10
2020 Information technology 30 41 8 10 0 11 0 79 12 35
2020 Policy 76 19 5 0 0 0 0 95 0 40
2020 Project management 69 19 12 0 0 0 0 88 0 25
2020 Other services to the public 62 38 0 0 0 0 0 100 0 15
2020 None of the above 54 25 11 5 3 2 0 81 8 90

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 5 15 11 14 8 0 56 27 15
2024 Communications or public affairs 52 25 13 0 8 3 0 79 8 30
2024 Administration and operations 50 25 3 10 11 2 0 76 21 85
2024 Human resources 58 22 4 11 5 0 0 80 16 45
2024 Financial management 62 25 0 6 4 4 0 90 10 20
2024 Information technology 47 26 8 4 10 0 4 76 16 35
2024 Policy 63 21 3 4 9 0 0 84 13 25
2024 Project management 36 25 7 16 11 5 0 64 29 25
2024 Other services to the public 35 27 15 17 6 0 0 61 24 10
2024 None of the above 47 25 8 6 9 4 1 76 16 80
2022 Client contact centre 50 32 3 3 8 4 0 86 11 35
2022 Communications or public affairs 60 28 3 9 0 0 0 88 9 40
2022 Administration and operations 53 24 10 8 4 2 0 78 12 85
2022 Human resources 63 25 2 9 2 0 0 87 11 55
2022 Financial management 34 41 15 0 5 5 0 79 5 20
2022 Information technology 52 31 6 2 8 0 0 83 11 45
2022 Data sciences 54 27 0 10 9 0 0 81 19 10
2022 Policy 56 37 0 5 3 0 0 92 8 35
2022 Project management 51 21 5 12 6 5 0 76 19 40
2022 Other services to the public 67 11 11 0 11 0 0 78 11 10
2022 None of the above 53 23 8 4 8 4 0 79 13 90
2020 Client contact centre 40 31 18 4 6 0 0 72 10 20
2020 Communications or public affairs 33 33 13 3 16 3 0 68 19 35
2020 Administration and operations 47 32 6 7 6 1 1 81 13 85
2020 Human resources 56 25 4 7 7 0 0 81 15 70
2020 Financial management 37 25 26 0 12 0 0 62 12 15
2020 Procurement 70 10 20 0 0 0 0 80 0 10
2020 Information technology 21 46 19 11 3 0 0 67 14 35
2020 Policy 68 22 5 0 0 6 0 95 0 40
2020 Project management 55 30 4 7 4 0 0 85 11 30
2020 Other services to the public 62 15 8 8 0 8 0 83 8 15
2020 None of the above 43 30 7 11 10 0 0 73 20 90

Question 81. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional individual behaviours and organizational practices.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 18 39 22 0 20 0 0 57 20 15
2024 Communications or public affairs 11 55 11 18 6 0 0 66 24 30
2024 Administration and operations 29 33 9 16 11 0 2 64 27 85
2024 Human resources 45 28 10 7 10 0 0 73 16 45
2024 Financial management 48 15 12 18 4 4 0 65 23 20
2024 Information technology 10 49 9 19 14 0 0 59 33 35
2024 Policy 33 36 13 12 6 0 0 69 18 25
2024 Project management 31 42 24 3 0 0 0 73 3 25
2024 Other services to the public 19 47 14 9 11 0 0 67 19 10
2024 None of the above 26 36 15 16 7 0 0 62 23 80
2022 Client contact centre 40 41 15 3 2 0 0 80 5 35
2022 Communications or public affairs 38 40 4 12 0 6 0 83 12 40
2022 Administration and operations 36 40 12 6 3 2 1 78 10 85
2022 Human resources 53 37 2 7 0 2 0 91 7 55
2022 Financial management 17 57 15 0 5 5 0 78 5 20
2022 Information technology 48 37 6 7 2 0 0 85 9 45
2022 Data sciences 32 49 10 0 9 0 0 81 9 10
2022 Policy 43 35 11 9 3 0 0 78 11 35
2022 Project management 27 58 2 5 5 3 0 88 10 40
2022 Other services to the public 41 59 0 0 0 0 0 100 0 10
2022 None of the above 40 39 13 5 2 0 0 79 8 90
2020 Client contact centre 21 48 17 3 10 0 0 70 13 25
2020 Communications or public affairs 30 26 23 12 8 0 0 56 21 35
2020 Administration and operations 40 35 9 8 7 1 0 76 15 85
2020 Human resources 39 35 17 4 4 0 0 74 9 70
2020 Financial management 33 26 23 12 6 0 0 59 18 15
2020 Procurement 30 40 10 10 0 0 10 78 11 10
2020 Information technology 19 50 17 14 0 0 0 69 14 35
2020 Policy 33 46 10 7 5 0 0 79 11 40
2020 Project management 44 30 11 14 0 0 0 75 14 30
2020 Other services to the public 62 38 0 0 0 0 0 100 0 15
2020 None of the above 30 36 16 10 6 0 1 67 16 90
2019 Client contact centre 20 37 27 10 5 0 0 58 15 35
2019 Communications or public affairs 32 35 26 5 2 0 0 67 7 40
2019 Administration and operations 23 30 15 15 13 4 0 56 29 90
2019 Human resources 16 29 24 20 11 0 0 44 31 65
2019 Financial management 15 30 21 14 20 0 0 45 34 20
2019 Information technology 17 35 27 7 6 7 0 56 15 50
2019 Policy 23 41 19 12 4 0 0 64 16 25
2019 Project management 26 29 25 8 8 4 0 57 17 25
2019 Other services to the public 44 25 15 16 0 0 0 69 16 10
2019 None of the above 16 40 22 14 9 0 0 56 22 70

Question 83. Of those who indicated that they are a supervisor: I am equipped to support employees in my work unit who are experiencing mental health issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Administration and operations 24 52 10 9 5 0 0 76 14 25
2024 Human resources 25 57 5 12 0 0 0 82 12 15
2024 Information technology 24 7 8 20 25 16 0 37 54 10
2024 Project management 54 32 0 6 8 0 0 86 14 15
2024 None of the above 32 35 15 14 4 0 0 67 18 20
2022 Client contact centre 10 63 9 19 0 0 0 72 19 10
2022 Administration and operations 38 43 11 0 0 4 4 88 0 25
2022 Human resources 42 49 0 10 0 0 0 90 10 20
2022 Information technology 13 47 33 8 0 0 0 60 8 15
2022 Policy 47 22 23 8 0 0 0 69 8 10
2022 Project management 45 31 16 0 8 0 0 76 8 15
2022 None of the above 27 40 16 15 0 3 0 68 15 30
2020 Administration and operations 46 45 10 0 0 0 0 90 0 30
2020 Human resources 36 54 3 4 0 0 4 93 4 30
2020 Policy 23 68 0 0 0 0 9 100 0 15
2020 None of the above 22 61 4 10 4 0 0 83 14 30
2019 Communications or public affairs 10 24 19 47 0 0 0 34 47 10
2019 Administration and operations 32 32 18 11 4 4 0 67 15 30
2019 Human resources 22 37 15 22 4 0 0 59 26 25
2019 Information technology 13 56 31 0 0 0 0 69 0 15
2019 Project management 38 28 10 24 0 0 0 66 24 10
2019 None of the above 36 39 13 8 0 0 4 78 9 25

Work-related stress

Question 73a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 13 12 5 27 9 0 38 62 15
2024 Communications or public affairs 45 21 10 11 3 0 11 50 50 30
2024 Administration and operations 47 14 19 8 7 3 2 49 51 85
2024 Human resources 47 32 9 4 6 0 3 48 52 45
2024 Financial management 43 13 27 11 6 0 0 43 57 20
2024 Information technology 39 22 17 3 10 3 6 43 57 35
2024 Policy 41 30 14 0 14 0 0 41 59 25
2024 Project management 40 30 12 3 7 0 8 44 56 25
2024 Other services to the public 32 33 18 0 10 7 0 35 65 10
2024 None of the above 49 21 12 9 7 0 1 50 50 80
2022 Client contact centre 49 16 15 3 13 0 5 35
2022 Communications or public affairs 32 25 31 8 4 0 0 40
2022 Administration and operations 41 19 17 7 12 1 3 85
2022 Human resources 47 16 16 7 8 0 6 55
2022 Financial management 44 5 17 5 12 5 13 20
2022 Information technology 33 32 14 11 10 0 0 45
2022 Data sciences 33 8 49 0 11 0 0 10
2022 Policy 42 21 21 12 4 0 0 35
2022 Project management 35 10 23 7 19 0 5 40
2022 Other services to the public 43 18 8 8 24 0 0 10
2022 None of the above 39 29 15 4 12 0 1 90
2020 Client contact centre 34 29 14 23 0 0 0 25
2020 Communications or public affairs 41 26 16 15 0 0 3 35
2020 Administration and operations 38 28 19 8 7 0 0 85
2020 Human resources 41 27 16 10 6 0 0 70
2020 Financial management 57 12 12 18 0 0 0 15
2020 Procurement 20 30 20 20 10 0 0 10
2020 Information technology 32 38 5 16 8 0 0 35
2020 Policy 47 21 14 10 9 0 0 40
2020 Project management 52 23 14 11 0 0 0 30
2020 Other services to the public 46 23 0 8 23 0 0 15
2020 None of the above 32 31 20 9 7 0 1 90
2019 Client contact centre 23 25 26 6 17 0 3 35
2019 Communications or public affairs 12 40 36 7 5 0 0 40
2019 Administration and operations 30 28 25 10 7 0 0 90
2019 Human resources 22 21 25 15 17 0 0 65
2019 Financial management 48 14 17 20 0 0 0 20
2019 Information technology 27 27 10 20 12 2 2 50
2019 Policy 31 12 33 8 17 0 0 25
2019 Project management 29 25 15 20 10 0 0 25
2019 Other services to the public 37 25 24 7 7 0 0 10
2019 None of the above 33 24 18 11 15 0 0 70

Question 73b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 24 31 7 0 0 0 37 63 15
2024 Communications or public affairs 24 34 27 13 3 0 0 24 76 30
2024 Administration and operations 28 37 19 9 3 2 1 29 71 85
2024 Human resources 24 28 37 6 5 0 0 24 76 45
2024 Financial management 24 34 29 8 4 0 0 24 76 20
2024 Information technology 12 23 46 5 10 3 0 13 87 35
2024 Policy 23 50 10 9 7 0 3 23 77 25
2024 Project management 8 39 30 19 4 0 0 8 92 25
2024 Other services to the public 17 16 34 32 0 0 0 17 83 10
2024 None of the above 22 28 35 6 8 0 0 22 78 80
2022 Client contact centre 28 31 21 10 7 0 3 35
2022 Communications or public affairs 30 37 19 9 5 0 0 40
2022 Administration and operations 18 34 27 10 9 0 1 85
2022 Human resources 19 31 24 16 10 0 0 55
2022 Financial management 22 10 18 26 24 0 0 20
2022 Information technology 18 26 26 23 6 0 0 45
2022 Data sciences 20 39 9 24 8 0 0 10
2022 Policy 27 36 15 13 10 0 0 35
2022 Project management 13 33 32 17 0 0 6 40
2022 Other services to the public 28 27 22 17 6 0 0 10
2022 None of the above 25 24 28 16 6 0 0 90
2020 Client contact centre 17 9 23 34 17 0 0 25
2020 Communications or public affairs 14 25 39 11 11 0 0 35
2020 Administration and operations 17 24 32 17 10 0 0 85
2020 Human resources 9 20 37 19 14 0 0 70
2020 Financial management 46 19 12 11 12 0 0 15
2020 Procurement 0 0 30 50 20 0 0 10
2020 Information technology 14 30 24 21 11 0 0 35
2020 Policy 16 31 33 7 11 2 0 40
2020 Project management 7 21 36 15 21 0 0 30
2020 Other services to the public 8 54 16 23 0 0 0 15
2020 None of the above 13 27 25 21 14 0 0 90
2019 Client contact centre 23 30 19 8 16 0 3 35
2019 Communications or public affairs 21 35 24 13 6 0 0 40
2019 Administration and operations 26 27 19 19 10 0 0 90
2019 Human resources 11 18 33 17 20 0 0 60
2019 Financial management 32 33 5 21 9 0 0 20
2019 Information technology 31 26 20 7 16 0 0 50
2019 Policy 22 19 28 11 15 0 4 25
2019 Project management 16 33 31 9 11 0 0 25
2019 Other services to the public 27 37 7 29 0 0 0 10
2019 None of the above 22 26 33 14 5 0 0 70

Question 73c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 27 49 12 13 0 0 0 27 73 15
2024 Communications or public affairs 37 23 21 14 6 0 0 37 63 30
2024 Administration and operations 32 36 14 10 3 2 3 34 66 85
2024 Human resources 38 30 18 7 8 0 0 38 62 45
2024 Financial management 36 28 21 10 4 0 0 36 64 20
2024 Information technology 10 33 12 24 14 3 3 11 89 35
2024 Policy 50 33 7 3 4 0 3 51 49 25
2024 Project management 14 48 33 0 4 0 0 14 86 25
2024 Other services to the public 19 35 17 6 23 0 0 19 81 10
2024 None of the above 32 31 17 11 8 0 2 32 68 75
2022 Client contact centre 43 22 15 5 5 0 10 35
2022 Communications or public affairs 43 28 15 9 3 0 2 40
2022 Administration and operations 32 27 28 5 5 0 2 85
2022 Human resources 22 40 24 11 2 2 0 55
2022 Financial management 16 24 15 15 19 0 11 20
2022 Information technology 20 39 24 8 6 0 2 45
2022 Data sciences 28 33 20 10 8 0 0 10
2022 Policy 35 44 9 6 6 0 0 35
2022 Project management 22 44 16 7 8 0 3 40
2022 Other services to the public 28 36 22 8 6 0 0 10
2022 None of the above 28 34 25 8 6 0 0 90
2020 Client contact centre 34 10 13 30 13 0 0 25
2020 Communications or public affairs 23 12 37 20 8 0 0 35
2020 Administration and operations 23 33 20 13 8 0 1 85
2020 Human resources 13 33 25 20 7 1 0 70
2020 Financial management 36 35 23 6 0 0 0 15
2020 Procurement 0 10 30 20 40 0 0 10
2020 Information technology 24 25 32 13 5 0 0 35
2020 Policy 21 39 28 2 7 2 0 40
2020 Project management 22 17 18 39 4 0 0 30
2020 Other services to the public 38 39 0 23 0 0 0 15
2020 None of the above 20 27 24 16 14 0 0 90
2019 Client contact centre 18 35 30 0 12 0 6 35
2019 Communications or public affairs 17 44 21 7 11 0 0 35
2019 Administration and operations 32 29 14 17 7 0 0 90
2019 Human resources 8 26 36 17 12 0 2 65
2019 Financial management 36 18 10 17 19 0 0 20
2019 Information technology 38 23 19 8 12 0 0 50
2019 Policy 22 43 12 8 11 0 4 25
2019 Project management 23 37 25 11 4 0 0 25
2019 Other services to the public 41 30 15 14 0 0 0 10
2019 None of the above 34 22 27 9 8 0 0 70

Question 73d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 24 37 34 5 0 0 0 24 76 15
2024 Communications or public affairs 20 16 30 21 13 0 0 20 80 30
2024 Administration and operations 31 26 15 12 10 2 4 32 68 85
2024 Human resources 28 20 32 6 13 0 0 28 72 45
2024 Financial management 24 15 28 11 18 4 0 25 75 20
2024 Information technology 13 20 26 9 30 0 2 13 87 35
2024 Policy 32 16 29 10 11 0 3 33 67 25
2024 Project management 13 30 40 11 6 0 0 13 87 25
2024 Other services to the public 6 29 32 0 33 0 0 6 94 10
2024 None of the above 18 28 24 14 15 0 2 18 82 80
2022 Client contact centre 42 18 21 2 10 0 6 35
2022 Communications or public affairs 31 50 8 8 3 0 0 40
2022 Administration and operations 27 30 19 11 8 3 1 85
2022 Human resources 22 34 18 16 4 2 4 55
2022 Financial management 12 10 16 15 41 0 5 20
2022 Information technology 21 35 19 13 12 0 0 45
2022 Data sciences 32 20 30 10 8 0 0 10
2022 Policy 41 30 6 5 15 0 3 35
2022 Project management 10 25 30 19 14 0 3 40
2022 Other services to the public 27 28 11 18 15 0 0 10
2022 None of the above 28 13 24 13 21 0 0 90
2020 Client contact centre 13 13 14 35 26 0 0 25
2020 Communications or public affairs 17 15 42 11 13 3 0 35
2020 Administration and operations 19 29 20 17 13 3 0 85
2020 Human resources 9 19 32 22 18 0 0 70
2020 Financial management 65 0 12 11 6 0 6 15
2020 Procurement 10 0 30 40 20 0 0 10
2020 Information technology 8 33 13 27 16 3 0 35
2020 Policy 26 26 16 13 14 2 2 40
2020 Project management 15 15 19 31 20 0 0 25
2020 Other services to the public 23 39 15 16 8 0 0 15
2020 None of the above 12 29 20 22 15 0 1 90
2019 Client contact centre 14 22 28 12 23 0 0 35
2019 Communications or public affairs 35 19 28 11 7 0 0 35
2019 Administration and operations 21 20 18 24 13 0 2 90
2019 Human resources 7 15 23 28 25 0 2 60
2019 Financial management 5 39 26 17 13 0 0 20
2019 Information technology 29 17 20 16 19 0 0 50
2019 Policy 8 41 19 16 12 0 4 25
2019 Project management 15 11 38 15 21 0 0 25
2019 Other services to the public 22 30 23 25 0 0 0 10
2019 None of the above 22 17 26 24 12 0 0 70

Question 73e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 60 33 6 0 0 0 0 60 40 15
2024 Communications or public affairs 55 27 9 0 0 0 9 60 40 30
2024 Administration and operations 49 25 5 1 1 2 17 60 40 85
2024 Human resources 62 15 5 3 5 0 11 70 30 45
2024 Financial management 60 20 20 0 0 0 0 60 40 20
2024 Information technology 58 28 8 3 0 0 3 60 40 35
2024 Policy 55 32 0 4 4 0 6 58 42 25
2024 Project management 31 28 26 0 5 0 11 35 65 25
2024 Other services to the public 52 41 0 7 0 0 0 52 48 10
2024 None of the above 61 19 10 5 2 0 3 63 37 80
2022 Client contact centre 68 12 7 3 5 0 6 35
2022 Communications or public affairs 70 21 0 5 0 0 4 40
2022 Administration and operations 46 21 14 7 4 0 8 85
2022 Human resources 53 17 11 2 3 2 12 55
2022 Financial management 36 15 16 5 19 0 10 20
2022 Information technology 52 19 20 0 0 0 9 45
2022 Data sciences 47 34 0 18 0 0 0 10
2022 Policy 42 33 8 5 9 0 3 35
2022 Project management 42 37 5 6 0 0 10 40
2022 Other services to the public 66 0 11 17 6 0 0 10
2022 None of the above 48 29 10 5 4 0 4 90
2020 Client contact centre 40 26 5 16 9 5 0 25
2020 Communications or public affairs 42 29 21 2 3 0 3 35
2020 Administration and operations 34 32 20 6 1 0 6 85
2020 Human resources 29 30 24 9 3 1 3 70
2020 Financial management 60 17 11 6 6 0 0 15
2020 Procurement 20 30 40 0 10 0 0 10
2020 Information technology 33 41 13 3 5 0 5 35
2020 Policy 30 31 21 4 8 0 5 40
2020 Project management 28 26 24 6 11 5 0 30
2020 Other services to the public 39 46 8 8 0 0 0 15
2020 None of the above 36 30 13 8 13 0 1 90
2019 Client contact centre 51 21 9 4 8 0 9 35
2019 Communications or public affairs 57 16 12 7 2 0 5 40
2019 Administration and operations 43 27 13 6 7 0 4 90
2019 Human resources 39 23 17 14 4 2 2 65
2019 Financial management 49 17 12 8 14 0 0 20
2019 Information technology 58 29 10 2 0 0 2 50
2019 Policy 30 16 19 20 11 0 4 25
2019 Project management 49 24 16 6 4 0 0 25
2019 Other services to the public 61 25 0 14 0 0 0 10
2019 None of the above 50 25 12 9 4 0 1 70

Question 73f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 32 21 0 23 24 0 0 32 68 15
2024 Communications or public affairs 29 30 9 26 6 0 0 29 71 30
2024 Administration and operations 35 21 14 12 13 2 4 37 63 80
2024 Human resources 24 39 9 9 19 0 0 24 76 45
2024 Financial management 25 21 26 11 16 0 0 25 75 20
2024 Information technology 36 18 22 7 17 0 0 36 64 35
2024 Policy 37 32 14 7 10 0 0 37 63 25
2024 Project management 12 36 24 14 15 0 0 12 88 25
2024 Other services to the public 26 18 23 0 25 7 0 28 72 10
2024 None of the above 29 20 20 7 22 0 2 30 70 80
2022 Client contact centre 46 17 18 3 13 0 3 35
2022 Communications or public affairs 34 29 29 4 4 0 0 40
2022 Administration and operations 39 31 16 6 9 0 0 85
2022 Human resources 42 34 10 5 9 0 0 55
2022 Financial management 30 25 15 19 10 0 0 20
2022 Information technology 38 17 28 10 7 0 0 45
2022 Data sciences 39 32 20 0 8 0 0 10
2022 Policy 37 31 13 12 5 0 3 35
2022 Project management 51 19 12 10 3 0 5 40
2022 Other services to the public 69 8 8 15 0 0 0 10
2022 None of the above 37 30 16 10 7 0 0 90
2020 Client contact centre 41 18 23 18 0 0 0 20
2020 Communications or public affairs 44 24 21 3 6 3 0 35
2020 Administration and operations 31 29 25 10 6 0 0 85
2020 Human resources 34 25 23 16 0 1 0 70
2020 Financial management 31 26 19 12 12 0 0 15
2020 Procurement 10 20 50 0 20 0 0 10
2020 Information technology 38 33 13 3 13 0 0 35
2020 Policy 23 29 22 10 14 2 0 40
2020 Project management 17 36 28 7 6 0 5 30
2020 Other services to the public 30 31 31 0 8 0 0 15
2020 None of the above 26 23 23 16 11 0 1 90
2019 Client contact centre 58 21 14 0 5 0 3 35
2019 Communications or public affairs 45 26 17 7 5 0 0 40
2019 Administration and operations 48 18 20 7 7 0 0 90
2019 Human resources 27 30 20 14 9 0 0 65
2019 Financial management 39 24 19 4 14 0 0 20
2019 Information technology 42 33 16 5 2 0 2 50
2019 Policy 26 19 12 19 19 0 4 25
2019 Project management 20 45 19 9 4 3 0 25
2019 Other services to the public 44 13 37 6 0 0 0 10
2019 None of the above 41 25 21 10 4 0 0 70

Question 73g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 31 48 0 6 5 9 0 35 65 15
2024 Communications or public affairs 30 30 20 13 3 0 5 31 69 30
2024 Administration and operations 38 19 22 6 7 4 3 41 59 85
2024 Human resources 41 26 20 4 8 0 2 41 59 45
2024 Financial management 43 21 27 5 0 4 0 44 56 20
2024 Information technology 18 31 23 14 11 3 0 18 82 35
2024 Policy 34 32 14 7 8 0 6 36 64 25
2024 Project management 32 34 20 14 0 0 0 32 68 25
2024 Other services to the public 19 31 24 0 26 0 0 19 81 10
2024 None of the above 22 30 19 20 7 1 0 23 77 80
2022 Client contact centre 52 21 13 3 2 0 10 35
2022 Communications or public affairs 35 35 16 9 5 0 0 40
2022 Administration and operations 41 23 23 8 5 1 0 85
2022 Human resources 44 26 18 5 4 0 2 55
2022 Financial management 22 27 13 5 15 5 13 20
2022 Information technology 48 25 13 9 2 0 4 45
2022 Data sciences 28 20 42 0 9 0 0 10
2022 Policy 29 37 25 3 6 0 0 35
2022 Project management 33 30 21 6 8 2 0 40
2022 Other services to the public 42 44 6 8 0 0 0 10
2022 None of the above 39 31 13 8 8 0 1 90
2020 Client contact centre 39 9 39 14 0 0 0 25
2020 Communications or public affairs 24 32 23 15 6 0 0 35
2020 Administration and operations 28 40 18 5 6 1 2 85
2020 Human resources 29 35 17 13 3 0 3 70
2020 Financial management 46 35 0 12 0 0 6 15
2020 Procurement 10 30 50 0 10 0 0 10
2020 Information technology 28 41 13 17 0 0 0 35
2020 Policy 43 18 34 5 0 0 0 40
2020 Project management 30 32 26 12 0 0 0 30
2020 Other services to the public 39 38 16 0 8 0 0 15
2020 None of the above 29 33 19 7 9 2 0 90
2019 Client contact centre 26 15 26 12 13 5 3 35
2019 Communications or public affairs 34 44 18 5 0 0 0 40
2019 Administration and operations 28 25 21 14 10 0 1 90
2019 Human resources 14 32 25 12 16 0 2 65
2019 Financial management 22 17 25 22 9 0 5 20
2019 Information technology 21 39 21 10 8 0 0 50
2019 Policy 58 22 4 16 0 0 0 25
2019 Project management 37 34 12 14 3 0 0 25
2019 Other services to the public 44 35 6 8 7 0 0 10
2019 None of the above 32 27 20 9 8 0 4 70

Question 73h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 32 44 12 13 0 0 0 32 68 15
2024 Communications or public affairs 33 34 18 15 0 0 0 33 67 30
2024 Administration and operations 34 30 17 3 11 2 2 36 64 85
2024 Human resources 37 29 27 0 8 0 0 37 63 45
2024 Financial management 40 13 37 5 4 0 0 40 60 20
2024 Information technology 16 27 15 11 23 6 2 17 83 35
2024 Policy 37 35 15 0 7 0 6 40 60 25
2024 Project management 22 30 26 11 11 0 0 22 78 25
2024 Other services to the public 17 36 22 17 7 0 0 17 83 10
2024 None of the above 20 27 29 8 13 2 1 21 79 80
2022 Client contact centre 40 24 17 5 2 0 13 35
2022 Communications or public affairs 49 30 10 11 0 0 0 40
2022 Administration and operations 33 26 21 6 10 2 1 85
2022 Human resources 34 32 30 2 2 0 0 55
2022 Financial management 22 24 23 16 16 0 0 20
2022 Information technology 25 32 26 8 8 0 0 45
2022 Data sciences 38 35 10 8 9 0 0 10
2022 Policy 26 45 14 6 8 0 0 35
2022 Project management 16 37 15 14 16 0 3 40
2022 Other services to the public 38 28 18 0 15 0 0 10
2022 None of the above 32 29 24 8 8 0 0 90
2020 Client contact centre 21 30 27 16 5 0 0 25
2020 Communications or public affairs 22 33 24 15 6 0 0 35
2020 Administration and operations 21 35 19 13 12 0 1 85
2020 Human resources 21 32 16 22 4 3 2 70
2020 Financial management 40 24 24 11 0 0 0 15
2020 Procurement 0 30 40 10 20 0 0 10
2020 Information technology 11 41 18 22 8 0 0 35
2020 Policy 25 39 23 7 5 0 0 40
2020 Project management 24 24 25 22 5 0 0 30
2020 Other services to the public 16 54 0 23 8 0 0 15
2020 None of the above 12 41 18 10 18 1 0 90
2019 Client contact centre 11 21 33 18 16 0 0 35
2019 Communications or public affairs 17 38 36 9 0 0 0 40
2019 Administration and operations 24 23 27 14 12 0 0 90
2019 Human resources 12 19 29 22 17 0 0 60
2019 Financial management 10 31 19 19 20 0 0 20
2019 Information technology 13 36 27 11 12 0 0 50
2019 Policy 19 35 34 8 4 0 0 25
2019 Project management 25 18 14 39 4 0 0 25
2019 Other services to the public 64 15 0 8 13 0 0 10
2019 None of the above 20 33 18 18 9 0 2 70

Question 73i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 30 22 0 14 0 0 34 66 15
2024 Communications or public affairs 39 39 3 16 3 0 0 39 61 30
2024 Administration and operations 42 21 15 8 9 2 3 44 56 85
2024 Human resources 48 28 14 2 8 0 0 48 52 45
2024 Financial management 35 20 27 5 8 5 0 37 63 20
2024 Information technology 19 39 15 8 16 3 0 20 80 35
2024 Policy 36 34 16 4 7 0 3 37 63 25
2024 Project management 26 29 21 15 9 0 0 26 74 25
2024 Other services to the public 33 27 22 0 17 0 0 33 67 10
2024 None of the above 26 33 16 7 17 0 1 26 74 80
2022 Client contact centre 42 25 11 10 2 0 9 35
2022 Communications or public affairs 38 33 16 7 5 0 0 40
2022 Administration and operations 30 41 16 6 7 0 0 85
2022 Human resources 47 28 21 0 3 0 0 55
2022 Financial management 26 35 5 24 10 0 0 20
2022 Information technology 51 17 18 0 14 0 0 45
2022 Data sciences 28 32 21 0 19 0 0 10
2022 Policy 42 19 22 9 8 0 0 35
2022 Project management 28 14 20 31 5 0 3 40
2022 Other services to the public 67 26 0 0 6 0 0 10
2022 None of the above 37 29 13 16 5 0 0 90
2020 Client contact centre 39 23 17 21 0 0 0 25
2020 Communications or public affairs 36 19 34 8 3 0 0 35
2020 Administration and operations 27 36 15 13 8 0 1 85
2020 Human resources 30 30 19 16 4 0 0 70
2020 Financial management 45 14 29 12 0 0 0 15
2020 Procurement 30 30 20 10 10 0 0 10
2020 Information technology 33 28 8 17 14 0 0 35
2020 Policy 27 41 20 10 2 0 0 40
2020 Project management 34 22 25 14 4 0 0 30
2020 Other services to the public 31 47 0 8 15 0 0 15
2020 None of the above 22 32 23 10 12 1 0 90
2019 Client contact centre 24 18 24 15 17 0 3 35
2019 Communications or public affairs 21 35 20 14 11 0 0 40
2019 Administration and operations 30 20 22 17 11 0 0 90
2019 Human resources 12 27 23 17 20 0 2 65
2019 Financial management 22 22 12 14 25 0 5 20
2019 Information technology 14 40 23 15 8 0 0 50
2019 Policy 31 36 25 8 0 0 0 25
2019 Project management 18 34 13 28 8 0 0 25
2019 Other services to the public 27 27 26 13 7 0 0 10
2019 None of the above 21 21 28 18 10 0 2 70

Question 73j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 45 20 21 0 14 0 0 45 55 15
2024 Communications or public affairs 46 21 23 7 3 0 0 46 54 30
2024 Administration and operations 54 20 5 8 9 2 4 57 43 85
2024 Human resources 62 18 6 4 10 0 0 62 38 45
2024 Financial management 56 22 11 7 4 0 0 56 44 20
2024 Information technology 31 23 21 14 8 3 0 32 68 35
2024 Policy 62 18 7 7 3 0 3 64 36 25
2024 Project management 59 18 10 13 0 0 0 59 41 25
2024 Other services to the public 26 48 7 0 19 0 0 26 74 10
2024 None of the above 49 22 14 12 2 0 0 49 51 80
2022 Client contact centre 52 23 10 3 2 0 9 35
2022 Communications or public affairs 59 26 10 5 0 0 0 40
2022 Administration and operations 58 21 12 3 5 0 1 85
2022 Human resources 70 17 11 2 0 0 0 55
2022 Financial management 54 7 5 18 10 5 0 20
2022 Information technology 78 7 14 0 2 0 0 45
2022 Data sciences 42 38 11 0 9 0 0 10
2022 Policy 57 35 6 3 0 0 0 35
2022 Project management 49 35 6 3 5 0 3 40
2022 Other services to the public 85 8 7 0 0 0 0 10
2022 None of the above 57 19 12 9 2 0 0 90
2020 Client contact centre 49 9 25 9 10 0 0 25
2020 Communications or public affairs 46 29 14 0 11 0 0 35
2020 Administration and operations 38 35 12 3 10 0 3 85
2020 Human resources 50 26 14 6 1 0 2 70
2020 Financial management 37 14 19 31 0 0 0 15
2020 Procurement 40 40 10 10 0 0 0 10
2020 Information technology 43 32 5 13 6 0 0 35
2020 Policy 72 19 2 2 2 2 0 40
2020 Project management 57 23 9 8 4 0 0 25
2020 Other services to the public 39 46 0 8 8 0 0 15
2020 None of the above 42 28 11 9 9 0 0 90
2019 Client contact centre 32 23 15 5 19 0 6 35
2019 Communications or public affairs 39 41 11 7 2 0 0 40
2019 Administration and operations 43 24 10 8 13 0 1 90
2019 Human resources 39 18 20 9 13 0 2 65
2019 Financial management 37 12 21 8 22 0 0 20
2019 Information technology 38 37 14 5 6 0 0 50
2019 Policy 68 19 5 8 0 0 0 25
2019 Project management 47 15 10 28 0 0 0 25
2019 Other services to the public 65 21 14 0 0 0 0 10
2019 None of the above 45 18 21 8 7 0 2 70

Question 73k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 52 6 0 5 0 0 37 63 15
2024 Communications or public affairs 41 43 10 6 0 0 0 41 59 30
2024 Administration and operations 54 18 9 6 8 2 3 57 43 85
2024 Human resources 51 31 6 2 5 0 4 54 46 45
2024 Financial management 55 31 4 6 0 4 0 57 43 20
2024 Information technology 46 17 11 14 8 3 0 48 52 35
2024 Policy 50 26 8 8 6 0 3 51 49 25
2024 Project management 49 30 7 7 8 0 0 49 51 25
2024 Other services to the public 44 25 6 18 0 7 0 47 53 10
2024 None of the above 49 34 10 2 4 0 0 49 51 80
2022 Client contact centre 63 13 3 8 5 0 9 35
2022 Communications or public affairs 55 30 6 7 2 0 0 40
2022 Administration and operations 52 24 17 3 5 0 0 85
2022 Human resources 60 24 12 5 0 0 0 55
2022 Financial management 61 16 5 12 5 0 0 20
2022 Information technology 47 35 18 0 0 0 0 45
2022 Data sciences 62 0 18 20 0 0 0 10
2022 Policy 49 26 16 5 3 0 0 35
2022 Project management 44 30 12 9 2 0 3 40
2022 Other services to the public 76 24 0 0 0 0 0 10
2022 None of the above 49 26 15 5 5 0 1 90
2020 Client contact centre 40 26 26 3 5 0 0 25
2020 Communications or public affairs 32 26 24 12 6 0 0 35
2020 Administration and operations 22 30 23 17 7 0 1 85
2020 Human resources 30 29 27 9 3 0 2 70
2020 Financial management 34 23 29 8 6 0 0 15
2020 Procurement 30 20 40 10 0 0 0 10
2020 Information technology 41 29 17 6 8 0 0 35
2020 Policy 32 41 16 4 7 0 0 40
2020 Project management 21 37 14 18 11 0 0 30
2020 Other services to the public 23 39 8 15 15 0 0 15
2020 None of the above 25 30 24 14 8 0 0 90

Question 73l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 37 16 0 5 0 0 42 58 15
2024 Communications or public affairs 53 35 13 0 0 0 0 53 47 30
2024 Administration and operations 41 34 11 3 5 2 4 44 56 85
2024 Human resources 53 20 16 7 5 0 0 53 47 45
2024 Financial management 37 49 11 0 0 4 0 38 62 20
2024 Information technology 34 20 17 14 8 3 3 37 63 35
2024 Policy 43 23 20 8 3 0 3 44 56 25
2024 Project management 33 35 12 7 13 0 0 33 67 25
2024 Other services to the public 33 27 17 11 6 7 0 35 65 10
2024 None of the above 35 40 11 6 8 0 0 35 65 75
2022 Client contact centre 51 14 17 5 5 0 9 35
2022 Communications or public affairs 57 30 8 5 0 0 0 40
2022 Administration and operations 37 32 14 9 7 0 0 85
2022 Human resources 54 26 13 5 2 0 0 55
2022 Financial management 51 10 10 28 0 0 0 20
2022 Information technology 39 24 20 10 5 0 2 45
2022 Policy 31 35 15 7 9 0 3 35
2022 Project management 37 32 20 5 2 0 3 40
2022 Other services to the public 59 22 19 0 0 0 0 10
2022 None of the above 42 28 16 7 6 0 1 90
2020 Client contact centre 44 26 13 12 5 0 0 25
2020 Communications or public affairs 29 41 21 6 0 0 3 35
2020 Administration and operations 26 32 21 16 5 0 1 85
2020 Human resources 22 34 23 16 4 0 0 70
2020 Financial management 46 31 11 12 0 0 0 15
2020 Procurement 20 40 30 10 0 0 0 10
2020 Information technology 35 39 16 8 3 0 0 35
2020 Policy 25 52 11 2 7 2 0 40
2020 Project management 28 27 22 0 23 0 0 30
2020 Other services to the public 31 31 23 8 8 0 0 15
2020 None of the above 24 31 26 9 10 0 0 90
2019 Client contact centre 36 19 30 6 6 0 3 35
2019 Communications or public affairs 33 42 17 5 4 0 0 35
2019 Administration and operations 35 28 21 10 6 0 0 90
2019 Human resources 20 33 17 19 8 0 3 65
2019 Financial management 20 39 24 4 12 0 0 20
2019 Information technology 34 29 19 12 6 0 0 50
2019 Policy 51 28 12 0 8 0 0 25
2019 Project management 37 22 34 7 0 0 0 25
2019 Other services to the public 48 10 21 15 6 0 0 10
2019 None of the above 33 38 13 9 8 0 0 70

Question 73m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 14 39 5 11 21 0 9 15 85 15
2024 Communications or public affairs 35 15 26 21 3 0 0 35 65 30
2024 Administration and operations 32 20 15 6 20 4 2 35 65 85
2024 Human resources 44 29 10 4 13 0 0 44 56 45
2024 Financial management 52 23 6 12 4 0 4 54 46 20
2024 Information technology 39 2 25 3 31 0 0 39 61 35
2024 Policy 17 32 11 21 13 0 6 18 82 25
2024 Project management 33 11 26 11 10 0 9 37 63 25
2024 Other services to the public 27 0 32 17 24 0 0 27 73 10
2024 None of the above 26 16 16 10 30 0 2 27 73 80
2022 Client contact centre 84 5 0 0 2 0 9 35
2022 Communications or public affairs 72 17 2 4 2 0 2 40
2022 Administration and operations 65 20 7 1 1 0 6 85
2022 Human resources 72 7 8 4 4 0 5 55
2022 Financial management 67 12 5 0 5 0 11 20
2022 Information technology 67 14 6 4 9 0 0 45
2022 Data sciences 72 0 18 0 0 0 10 10
2022 Policy 47 21 23 0 6 0 3 35
2022 Project management 60 8 10 6 2 2 11 40
2022 Other services to the public 92 8 0 0 0 0 0 10
2022 None of the above 63 19 8 0 3 0 7 90
2020 Client contact centre 57 20 13 4 0 0 5 25
2020 Communications or public affairs 52 17 16 13 3 0 0 35
2020 Administration and operations 51 25 15 4 4 0 1 85
2020 Human resources 49 29 10 7 1 2 1 70
2020 Financial management 66 14 12 8 0 0 0 15
2020 Procurement 50 30 20 0 0 0 0 10
2020 Information technology 58 24 15 0 3 0 0 35
2020 Policy 47 29 12 2 5 2 2 40
2020 Project management 53 24 7 4 12 0 0 30
2020 Other services to the public 38 46 16 0 0 0 0 15
2020 None of the above 40 31 16 3 5 4 1 90
2019 Client contact centre 57 22 13 0 0 0 8 35
2019 Communications or public affairs 53 15 18 12 2 0 0 40
2019 Administration and operations 58 23 8 6 3 0 2 90
2019 Human resources 56 28 8 2 6 0 0 65
2019 Financial management 57 34 4 5 0 0 0 20
2019 Information technology 53 28 5 3 4 2 4 50
2019 Policy 42 32 17 8 0 0 0 25
2019 Project management 54 12 18 12 3 0 0 25
2019 Other services to the public 77 15 8 0 0 0 0 10
2019 None of the above 60 13 16 6 3 0 2 70

Question 73n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 24 26 0 0 0 0 50 50 15
2024 Communications or public affairs 63 24 7 3 3 0 0 63 37 30
2024 Administration and operations 63 18 10 1 4 2 3 65 35 85
2024 Human resources 65 20 11 4 0 0 0 65 35 45
2024 Financial management 53 30 17 0 0 0 0 53 47 20
2024 Information technology 47 18 18 5 11 0 0 47 53 35
2024 Policy 62 22 14 0 0 0 3 63 37 25
2024 Project management 51 30 12 0 4 0 4 53 47 25
2024 Other services to the public 52 33 6 9 0 0 0 52 48 10
2024 None of the above 49 30 10 6 4 0 1 50 50 80
2022 Client contact centre 67 19 3 0 2 0 9 35
2022 Communications or public affairs 67 26 0 5 2 0 0 40
2022 Administration and operations 64 24 9 2 0 0 1 85
2022 Human resources 65 26 9 0 0 0 0 55
2022 Financial management 78 17 0 5 0 0 0 15
2022 Information technology 61 17 10 5 6 0 0 45
2022 Data sciences 63 19 18 0 0 0 0 10
2022 Policy 47 38 7 5 0 0 3 35
2022 Project management 61 24 8 2 0 0 5 40
2022 Other services to the public 89 11 0 0 0 0 0 10
2022 None of the above 51 37 9 2 2 0 0 90
2020 Client contact centre 61 21 17 0 0 0 0 25
2020 Communications or public affairs 30 28 24 15 0 0 3 35
2020 Administration and operations 42 29 13 11 6 0 0 85
2020 Human resources 42 39 9 7 1 0 1 70
2020 Financial management 45 43 12 0 0 0 0 15
2020 Procurement 30 50 20 0 0 0 0 10
2020 Information technology 36 38 16 3 8 0 0 35
2020 Policy 29 39 23 7 2 0 0 40
2020 Project management 27 33 14 7 19 0 0 30
2020 Other services to the public 39 38 15 8 0 0 0 15
2020 None of the above 27 37 22 5 8 0 0 90

Question 73o. Overall, to what extent do the following factors cause you work-related stress? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 24 21 0 5 0 0 50 50 15
2024 Communications or public affairs 73 9 9 0 0 3 6 81 19 30
2024 Administration and operations 68 8 1 0 4 2 17 83 17 85
2024 Human resources 71 12 2 0 0 0 14 83 17 45
2024 Financial management 69 19 12 0 0 0 0 69 31 20
2024 Information technology 61 11 10 0 3 3 12 72 28 35
2024 Policy 73 7 3 4 3 0 10 81 19 25
2024 Project management 55 11 4 3 5 0 21 70 30 25
2024 Other services to the public 60 33 0 0 0 7 0 64 36 10
2024 None of the above 76 11 1 0 1 2 8 85 15 80

Question 73p. Overall, to what extent do the following factors cause you work-related stress? Accommodation issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 33 21 9 0 0 0 37 63 15
2024 Communications or public affairs 70 3 12 9 3 0 3 72 28 30
2024 Administration and operations 59 8 5 3 8 2 14 70 30 85
2024 Human resources 59 10 5 2 7 0 17 71 29 45
2024 Financial management 56 17 12 7 4 0 4 58 42 20
2024 Information technology 57 14 9 2 5 3 9 66 34 35
2024 Policy 67 4 10 6 3 0 10 75 25 25
2024 Project management 56 8 0 4 12 0 21 71 29 25
2024 Other services to the public 44 33 6 0 11 7 0 47 53 10
2024 None of the above 62 13 5 1 8 1 10 69 31 80

Question 73q. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 21 0 0 14 9 0 62 38 15
2024 Communications or public affairs 85 6 0 6 0 0 3 88 12 30
2024 Administration and operations 71 5 6 2 4 2 10 80 20 85
2024 Human resources 73 8 2 0 5 0 13 83 17 45
2024 Financial management 75 8 6 7 4 0 0 75 25 20
2024 Information technology 50 16 9 9 5 3 7 56 44 35
2024 Policy 73 4 11 0 3 4 6 81 19 25
2024 Project management 72 4 3 0 4 9 9 87 13 25
2024 Other services to the public 73 8 0 0 11 9 0 80 20 10
2024 None of the above 71 15 4 4 2 1 2 73 27 80
2022 Client contact centre 72 0 5 5 2 4 12 35
2022 Communications or public affairs 87 7 2 0 0 0 4 40
2022 Administration and operations 74 12 6 2 1 0 4 85
2022 Human resources 84 5 4 0 0 0 8 55
2022 Financial management 69 6 10 5 5 0 5 20
2022 Information technology 86 4 2 0 2 0 5 45
2022 Data sciences 62 19 0 10 9 0 0 10
2022 Policy 86 4 5 0 3 0 2 35
2022 Project management 74 8 3 3 2 0 11 40
2022 Other services to the public 100 0 0 0 0 0 0 10
2022 None of the above 78 11 3 1 3 2 2 90
2020 Client contact centre 66 20 9 0 5 0 0 25
2020 Communications or public affairs 80 8 0 6 3 0 3 35
2020 Administration and operations 76 10 1 4 6 0 2 85
2020 Human resources 84 7 1 6 1 0 0 70
2020 Financial management 59 18 11 0 0 0 12 15
2020 Procurement 90 10 0 0 0 0 0 10
2020 Information technology 78 19 0 0 0 0 3 35
2020 Policy 85 7 0 2 2 0 2 40
2020 Project management 81 7 5 0 0 0 7 30
2020 Other services to the public 77 8 0 0 0 0 15 15
2020 None of the above 77 10 5 2 4 1 1 90
2019 Client contact centre 63 10 16 0 7 3 0 35
2019 Communications or public affairs 81 7 7 0 5 0 0 40
2019 Administration and operations 63 13 7 5 5 1 6 90
2019 Human resources 60 17 8 7 5 2 2 60
2019 Financial management 59 0 10 4 27 0 0 20
2019 Information technology 72 13 8 3 0 0 4 50
2019 Policy 88 4 0 0 8 0 0 25
2019 Project management 72 14 0 4 0 0 9 25
2019 Other services to the public 93 7 0 0 0 0 0 10
2019 None of the above 75 11 5 5 1 0 3 70

Question 73r. Overall, to what extent do the following factors cause you work-related stress? Issues with my co-worker(s)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 60 29 5 0 5 0 0 60 40 15
2024 Communications or public affairs 66 26 3 3 3 0 0 66 34 30
2024 Administration and operations 61 17 6 4 2 2 8 67 33 85
2024 Human resources 65 18 5 2 3 0 8 71 29 45
2024 Financial management 71 4 6 7 9 4 0 73 27 20
2024 Information technology 63 19 6 3 3 3 3 67 33 35
2024 Policy 49 26 11 4 4 0 6 52 48 25
2024 Project management 52 23 16 0 9 0 0 52 48 25
2024 Other services to the public 41 25 24 0 0 9 0 45 55 10
2024 None of the above 58 20 15 5 1 0 1 59 41 80
2022 Client contact centre 74 8 2 2 2 0 12 35
2022 Communications or public affairs 76 13 7 2 0 0 2 40
2022 Administration and operations 67 16 10 1 0 0 5 85
2022 Human resources 82 11 2 0 2 0 4 55
2022 Financial management 63 22 0 5 0 5 5 20
2022 Information technology 80 11 7 0 2 0 0 45
2022 Data sciences 63 37 0 0 0 0 0 10
2022 Policy 68 27 0 2 0 0 3 35
2022 Project management 68 10 8 6 0 0 8 40
2022 Other services to the public 89 11 0 0 0 0 0 10
2022 None of the above 72 19 5 0 2 1 0 90
2020 Client contact centre 65 21 9 0 5 0 0 25
2020 Communications or public affairs 58 30 6 3 0 0 3 30
2020 Administration and operations 75 15 5 0 2 0 2 85
2020 Human resources 89 7 3 0 0 0 1 70
2020 Financial management 51 37 0 12 0 0 0 15
2020 Procurement 80 10 10 0 0 0 0 10
2020 Information technology 54 32 11 3 0 0 0 35
2020 Policy 77 21 2 0 0 0 0 40
2020 Project management 81 12 4 4 0 0 0 25
2020 Other services to the public 54 38 0 0 0 0 8 15
2020 None of the above 72 16 6 2 2 1 0 90
2019 Client contact centre 62 20 12 0 3 3 0 35
2019 Communications or public affairs 60 28 12 0 0 0 0 40
2019 Administration and operations 53 28 14 1 3 0 1 90
2019 Human resources 46 30 10 7 3 0 3 60
2019 Financial management 48 26 9 10 7 0 0 20
2019 Information technology 59 27 8 5 0 0 0 50
2019 Policy 53 43 5 0 0 0 0 25
2019 Project management 54 27 10 4 0 0 5 25
2019 Other services to the public 76 17 7 0 0 0 0 10
2019 None of the above 72 17 8 0 1 0 1 70

Question 73s. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) with authority over me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 74 0 12 0 5 9 0 81 19 15
2024 Communications or public affairs 47 30 15 9 0 0 0 47 53 30
2024 Administration and operations 57 9 8 5 9 2 10 64 36 85
2024 Human resources 72 13 2 0 5 0 8 79 21 45
2024 Financial management 65 19 0 7 4 4 0 68 32 20
2024 Information technology 52 18 7 11 5 3 3 56 44 35
2024 Policy 61 19 7 4 3 0 6 65 35 25
2024 Project management 64 23 10 0 0 0 4 66 34 25
2024 Other services to the public 34 33 7 0 17 9 0 38 62 10
2024 None of the above 52 19 12 10 6 0 1 52 48 80
2022 Client contact centre 64 7 5 5 2 4 12 35
2022 Communications or public affairs 49 26 14 9 0 0 2 40
2022 Administration and operations 68 15 9 1 1 1 4 80
2022 Human resources 72 17 4 2 2 0 4 55
2022 Financial management 58 17 5 0 10 5 5 20
2022 Information technology 72 17 6 4 2 0 0 45
2022 Data sciences 60 21 10 0 9 0 0 10
2022 Policy 65 13 12 2 8 0 0 35
2022 Project management 63 13 9 2 5 0 8 40
2022 Other services to the public 79 11 11 0 0 0 0 10
2022 None of the above 68 16 6 4 4 0 1 90
2020 Client contact centre 70 16 8 0 5 0 0 25
2020 Communications or public affairs 59 9 14 15 3 0 0 30
2020 Administration and operations 74 7 3 6 7 0 2 85
2020 Human resources 73 9 10 6 2 0 0 70
2020 Financial management 69 6 12 0 12 0 0 15
2020 Procurement 70 20 0 10 0 0 0 10
2020 Information technology 63 18 14 3 0 0 3 35
2020 Policy 69 17 7 2 5 0 0 40
2020 Project management 72 18 6 4 0 0 0 30
2020 Other services to the public 69 15 0 0 8 0 8 15
2020 None of the above 59 17 11 6 6 1 0 90
2019 Client contact centre 66 3 9 8 11 3 0 35
2019 Communications or public affairs 59 23 11 5 2 0 0 35
2019 Administration and operations 59 15 13 4 7 1 1 90
2019 Human resources 48 21 9 13 6 0 3 60
2019 Financial management 45 26 5 9 16 0 0 20
2019 Information technology 64 17 12 4 3 0 0 50
2019 Policy 57 23 15 0 4 0 0 25
2019 Project management 63 13 14 4 0 0 5 25
2019 Other services to the public 79 21 0 0 0 0 0 10
2019 None of the above 60 20 12 5 1 0 1 70

Question 73t. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) working for me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 28 7 0 0 0 15 58 42 15
2024 Communications or public affairs 60 6 6 3 0 0 26 80 20 30
2024 Administration and operations 56 10 4 1 1 2 26 77 23 85
2024 Human resources 56 10 3 2 2 0 28 78 22 45
2024 Financial management 71 10 6 0 4 0 9 78 22 20
2024 Information technology 49 14 4 2 0 3 27 71 29 35
2024 Policy 56 4 4 8 4 0 25 74 26 25
2024 Project management 61 20 3 4 0 0 13 70 30 25
2024 Other services to the public 49 16 0 0 0 0 34 75 25 10
2024 None of the above 64 3 6 4 2 0 22 81 19 80
2022 Client contact centre 63 5 5 2 2 0 22 35
2022 Communications or public affairs 65 9 11 0 0 0 15 40
2022 Administration and operations 66 14 7 1 0 0 13 85
2022 Human resources 71 11 0 0 2 0 17 55
2022 Financial management 51 11 11 5 0 0 22 20
2022 Information technology 75 5 4 0 0 0 16 45
2022 Data sciences 81 9 0 10 0 0 0 10
2022 Policy 55 16 9 0 2 0 18 35
2022 Project management 61 10 0 0 0 0 29 40
2022 Other services to the public 100 0 0 0 0 0 0 10
2022 None of the above 70 11 8 0 2 0 10 90
2020 Client contact centre 60 9 9 8 0 0 15 25
2020 Communications or public affairs 66 6 11 0 0 0 18 35
2020 Administration and operations 63 13 4 0 2 0 18 85
2020 Human resources 76 11 2 0 0 0 12 70
2020 Financial management 54 11 0 11 0 6 18 15
2020 Procurement 20 30 10 0 0 0 40 10
2020 Information technology 55 21 3 3 0 0 18 35
2020 Policy 68 8 7 0 0 0 17 40
2020 Project management 62 14 6 0 4 0 15 30
2020 Other services to the public 62 8 8 0 8 0 15 15
2020 None of the above 65 10 3 1 2 1 17 90
2019 Client contact centre 58 6 12 0 0 3 22 35
2019 Communications or public affairs 65 2 5 0 0 0 28 40
2019 Administration and operations 54 13 7 1 1 0 23 90
2019 Human resources 43 19 8 8 3 0 19 60
2019 Financial management 74 13 5 0 0 0 7 20
2019 Information technology 68 11 9 0 0 0 12 50
2019 Policy 64 11 0 0 0 0 24 25
2019 Project management 55 3 4 8 0 0 30 25
2019 Other services to the public 93 0 0 0 0 0 7 10
2019 None of the above 64 10 7 2 0 0 17 70

Question 73u. Overall, to what extent do the following factors cause you work-related stress? Issues with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 65 30 0 0 0 5 0 69 31 15
2024 Communications or public affairs 79 9 6 0 0 0 6 84 16 30
2024 Administration and operations 68 12 0 1 1 3 15 83 17 85
2024 Human resources 85 9 0 0 0 0 6 90 10 45
2024 Financial management 82 8 6 0 0 0 4 85 15 20
2024 Information technology 68 17 0 0 0 3 12 80 20 35
2024 Policy 79 12 4 0 0 0 6 84 16 25
2024 Project management 72 14 10 0 0 0 4 75 25 25
2024 Other services to the public 67 26 0 0 0 0 7 72 28 10
2024 None of the above 69 13 10 1 0 0 7 74 26 80
2022 Client contact centre 75 5 2 0 2 4 12 35
2022 Communications or public affairs 81 14 0 0 0 0 5 40
2022 Administration and operations 83 7 5 1 0 0 4 85
2022 Human resources 87 7 0 3 0 0 2 55
2022 Financial management 80 5 5 0 0 0 10 20
2022 Information technology 84 10 6 0 0 0 0 45
2022 Data sciences 60 30 10 0 0 0 0 10
2022 Policy 75 15 3 0 0 0 8 35
2022 Project management 78 8 3 0 0 0 11 40
2022 Other services to the public 86 6 8 0 0 0 0 10
2022 None of the above 79 15 2 1 1 0 1 90
2020 Client contact centre 68 13 13 0 0 0 5 25
2020 Communications or public affairs 77 11 6 0 0 0 6 35
2020 Administration and operations 77 11 2 0 3 0 6 85
2020 Human resources 83 4 8 3 0 0 1 70
2020 Financial management 80 20 0 0 0 0 0 15
2020 Procurement 40 60 0 0 0 0 0 10
2020 Information technology 65 24 3 2 3 0 3 35
2020 Policy 75 16 5 2 0 2 0 40
2020 Project management 90 4 3 0 4 0 0 30
2020 Other services to the public 61 39 0 0 0 0 0 15
2020 None of the above 73 19 2 1 1 1 2 90
2019 Client contact centre 76 6 6 0 0 3 9 35
2019 Communications or public affairs 93 5 0 0 2 0 0 35
2019 Administration and operations 74 16 3 1 0 0 5 90
2019 Human resources 77 6 8 0 2 2 6 60
2019 Financial management 82 11 0 0 0 0 7 20
2019 Information technology 81 9 6 0 0 0 4 50
2019 Policy 72 19 0 0 0 0 8 25
2019 Project management 83 0 0 4 0 0 13 25
2019 Other services to the public 92 8 0 0 0 0 0 10
2019 None of the above 72 16 8 0 0 0 4 70

Question 73v. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 14 5 9 15 0 5 54 46 15
2024 Communications or public affairs 73 21 6 0 0 0 0 73 27 30
2024 Administration and operations 57 14 9 3 4 3 10 66 34 85
2024 Human resources 69 16 4 2 2 0 6 74 26 45
2024 Financial management 72 20 4 0 0 0 4 74 26 20
2024 Information technology 45 30 0 9 7 3 5 50 50 35
2024 Policy 66 19 8 0 4 0 3 68 32 25
2024 Project management 77 7 3 8 5 0 0 77 23 25
2024 Other services to the public 61 0 8 9 16 7 0 65 35 10
2024 None of the above 66 18 6 1 4 0 5 69 31 80
2022 Client contact centre 69 5 2 0 8 4 12 35
2022 Communications or public affairs 71 12 4 0 8 0 5 40
2022 Administration and operations 75 10 5 2 4 0 3 85
2022 Human resources 80 11 2 0 3 0 4 55
2022 Financial management 73 10 0 5 7 0 5 20
2022 Information technology 78 12 2 0 8 0 0 45
2022 Data sciences 77 10 14 0 0 0 0 10
2022 Policy 77 17 0 3 3 0 0 35
2022 Project management 73 3 9 0 7 0 8 40
2022 Other services to the public 52 16 10 0 22 0 0 10
2022 None of the above 78 8 8 1 2 1 1 90
2020 Client contact centre 86 4 4 0 0 0 5 25
2020 Communications or public affairs 66 19 0 6 7 0 3 35
2020 Administration and operations 63 25 5 1 2 1 2 85
2020 Human resources 77 13 4 4 0 0 1 70
2020 Financial management 74 20 0 0 6 0 0 15
2020 Procurement 80 20 0 0 0 0 0 10
2020 Information technology 59 20 11 8 3 0 0 35
2020 Policy 76 14 5 2 0 2 0 40
2020 Project management 81 16 4 0 0 0 0 30
2020 Other services to the public 61 15 8 8 0 0 8 15
2020 None of the above 68 15 12 3 2 0 0 90
2019 Client contact centre 63 9 8 3 9 3 6 35
2019 Communications or public affairs 85 2 8 0 5 0 0 40
2019 Administration and operations 57 14 4 11 11 0 2 90
2019 Human resources 67 7 15 2 2 0 8 60
2019 Financial management 83 0 6 4 7 0 0 20
2019 Information technology 75 10 11 0 2 0 1 50
2019 Policy 80 12 4 0 0 0 5 25
2019 Project management 62 7 8 11 0 5 7 25
2019 Other services to the public 68 17 7 8 0 0 0 10
2019 None of the above 75 11 8 6 0 0 0 70

Question 73w. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 44 8 13 21 0 5 9 52 48 15
2024 Communications or public affairs 42 33 15 6 3 0 0 42 58 30
2024 Administration and operations 48 22 9 7 2 2 10 55 45 85
2024 Human resources 50 24 20 2 2 0 2 51 49 45
2024 Financial management 69 22 6 0 0 0 4 71 29 20
2024 Information technology 48 29 11 0 6 6 0 51 49 35
2024 Policy 56 26 11 0 4 0 3 57 43 25
2024 Project management 36 37 12 12 0 0 4 37 63 25
2024 Other services to the public 37 41 6 0 7 0 9 41 59 10
2024 None of the above 44 30 16 7 1 0 1 45 55 80
2022 Client contact centre 63 7 15 0 2 4 9 35
2022 Communications or public affairs 63 18 12 5 2 0 0 40
2022 Administration and operations 57 20 10 5 6 0 3 85
2022 Human resources 55 16 28 0 2 0 0 55
2022 Financial management 74 10 11 0 0 0 5 20
2022 Information technology 49 25 21 2 3 0 0 45
2022 Data sciences 72 0 0 28 0 0 0 10
2022 Policy 49 36 6 7 0 0 3 35
2022 Project management 54 13 21 5 0 0 7 40
2022 Other services to the public 73 27 0 0 0 0 0 10
2022 None of the above 57 19 14 5 5 0 0 90
2020 Client contact centre 51 28 17 3 0 0 0 25
2020 Communications or public affairs 46 21 21 6 3 0 3 35
2020 Administration and operations 52 24 13 5 5 0 2 85
2020 Human resources 55 20 15 6 4 0 0 70
2020 Financial management 54 20 6 14 6 0 0 15
2020 Procurement 40 10 20 20 10 0 0 10
2020 Information technology 45 19 26 0 5 0 5 35
2020 Policy 46 31 9 6 5 2 0 40
2020 Project management 49 34 10 7 0 0 0 30
2020 Other services to the public 23 46 8 0 15 0 8 15
2020 None of the above 36 31 18 6 7 0 2 90
2019 Client contact centre 56 24 8 7 0 3 3 35
2019 Communications or public affairs 45 32 23 0 0 0 0 40
2019 Administration and operations 61 21 12 5 1 0 1 90
2019 Human resources 46 28 16 2 5 0 3 60
2019 Financial management 72 5 5 0 18 0 0 15
2019 Information technology 65 26 7 2 0 0 0 50
2019 Policy 53 23 16 4 0 0 5 25
2019 Project management 26 51 13 3 4 0 3 25
2019 Other services to the public 44 41 8 7 0 0 0 10
2019 None of the above 56 18 19 5 3 0 0 70

Question 74. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 5 22 48 20 5 0 0 27 25 15
2024 Communications or public affairs 10 34 42 15 0 0 0 43 15 30
2024 Administration and operations 13 36 29 13 7 3 0 50 20 85
2024 Human resources 6 38 40 9 7 0 0 44 16 45
2024 Financial management 20 14 49 5 11 0 0 34 17 20
2024 Information technology 2 29 42 15 8 3 0 32 24 35
2024 Policy 4 45 38 9 4 0 0 49 13 25
2024 Project management 0 39 34 27 0 0 0 39 27 25
2024 Other services to the public 0 6 68 17 9 0 0 6 25 10
2024 None of the above 10 30 43 11 7 0 0 40 17 80
2022 Client contact centre 19 46 17 9 2 0 6 69 12 35
2022 Communications or public affairs 12 41 38 5 3 0 0 54 8 40
2022 Administration and operations 15 30 41 10 4 0 0 45 14 85
2022 Human resources 5 47 41 7 0 0 0 52 7 55
2022 Financial management 6 22 50 10 11 0 0 28 21 20
2022 Information technology 14 21 52 13 0 0 0 35 13 45
2022 Data sciences 0 30 51 18 0 0 0 30 18 10
2022 Policy 2 58 18 11 11 0 0 60 22 35
2022 Project management 13 27 47 8 2 3 0 41 11 40
2022 Other services to the public 19 47 26 8 0 0 0 66 8 10
2022 None of the above 11 41 36 10 2 0 0 52 12 90
2020 Client contact centre 13 21 44 16 5 0 0 34 22 25
2020 Communications or public affairs 7 37 38 15 3 0 0 45 18 35
2020 Administration and operations 19 31 33 13 4 0 0 50 17 85
2020 Human resources 10 30 45 11 3 0 0 41 14 70
2020 Financial management 26 8 54 12 0 0 0 34 12 15
2020 Procurement 0 30 50 20 0 0 0 30 20 10
2020 Information technology 11 44 26 19 0 0 0 55 19 35
2020 Policy 15 39 28 11 5 2 0 56 16 40
2020 Project management 11 32 37 21 0 0 0 43 21 30
2020 Other services to the public 15 70 8 8 0 0 0 85 8 15
2020 None of the above 11 30 35 18 5 1 0 41 24 90
2019 Client contact centre 20 27 34 16 2 0 0 47 19 35
2019 Communications or public affairs 21 41 33 0 5 0 0 62 5 40
2019 Administration and operations 11 30 41 11 7 0 0 41 18 90
2019 Human resources 5 28 42 22 3 0 0 33 25 65
2019 Financial management 18 21 34 23 4 0 0 39 27 20
2019 Information technology 20 37 27 15 0 2 0 57 15 50
2019 Policy 22 15 35 28 0 0 0 37 28 25
2019 Project management 12 37 47 4 0 0 0 49 4 25
2019 Other services to the public 30 42 20 8 0 0 0 72 8 10
2019 None of the above 15 30 38 15 0 0 2 46 15 70

Question 75. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 14 18 43 26 0 0 0 26 32 15
2024 Communications or public affairs 3 17 56 15 9 0 0 24 20 30
2024 Administration and operations 17 20 29 16 15 3 0 31 38 85
2024 Human resources 8 25 38 22 7 0 0 29 33 45
2024 Financial management 4 17 45 13 21 0 0 34 21 20
2024 Information technology 13 18 49 15 5 0 0 20 30 35
2024 Policy 11 15 44 13 17 0 0 30 26 25
2024 Project management 8 26 27 35 4 0 0 39 34 25
2024 Other services to the public 0 25 55 9 10 0 0 20 25 10
2024 None of the above 10 18 47 16 7 0 3 23 29 80
2022 Client contact centre 5 12 32 39 10 0 3 51 17 35
2022 Communications or public affairs 0 15 31 36 18 0 0 54 15 40
2022 Administration and operations 6 17 41 21 14 0 1 36 23 85
2022 Human resources 2 8 53 25 12 0 0 37 10 55
2022 Financial management 0 50 26 24 0 0 0 24 50 20
2022 Information technology 4 15 44 15 22 0 0 37 19 45
2022 Data sciences 9 18 22 29 11 10 0 45 30 10
2022 Policy 9 12 46 27 7 0 0 33 21 35
2022 Project management 5 13 48 21 13 0 0 34 18 40
2022 Other services to the public 0 8 27 41 13 11 0 61 9 10
2022 None of the above 5 17 36 34 8 0 0 42 22 90
2020 Client contact centre 9 31 34 17 9 0 0 26 40 25
2020 Communications or public affairs 6 29 52 9 4 0 0 13 36 35
2020 Administration and operations 12 18 40 22 8 0 0 30 30 85
2020 Human resources 3 23 46 20 9 0 0 28 26 70
2020 Financial management 12 24 29 26 8 0 0 34 37 15
2020 Procurement 10 20 60 10 0 0 0 10 30 10
2020 Information technology 5 23 21 34 14 0 3 49 29 35
2020 Policy 11 11 50 20 7 0 0 27 23 40
2020 Project management 15 17 38 29 0 0 0 29 33 30
2020 Other services to the public 0 23 30 23 23 0 0 46 23 15
2020 None of the above 15 22 29 24 10 0 0 34 37 90
2019 Client contact centre 12 11 29 34 11 0 3 47 23 35
2019 Communications or public affairs 12 5 39 26 18 0 0 44 17 35
2019 Administration and operations 11 17 36 24 12 0 0 36 28 90
2019 Human resources 13 21 41 15 10 0 0 24 34 65
2019 Financial management 20 15 40 11 14 0 0 25 35 20
2019 Information technology 4 22 31 32 12 0 0 43 26 50
2019 Policy 0 32 35 12 18 4 0 31 33 25
2019 Project management 0 8 44 41 8 0 0 48 8 25
2019 Other services to the public 10 31 18 24 17 0 0 41 41 10
2019 None of the above 7 23 37 18 15 0 0 33 30 70
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Compensation

Pay or other compensation issues

Question 89. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 38 50 15
2024 Communications or public affairs 16 76 30
2024 Administration and operations 13 73 85
2024 Human resources 20 76 45
2024 Financial management 31 69 20
2024 Information technology 21 57 35
2024 Policy 18 73 25
2024 Project management 16 69 25
2024 Other services to the public 18 75 10
2024 None of the above 25 65 80
2022 Client contact centre 19 69 35
2022 Communications or public affairs 24 57 40
2022 Administration and operations 22 63 85
2022 Human resources 24 68 55
2022 Financial management 15 81 20
2022 Information technology 29 56 45
2022 Data sciences 21 69 10
2022 Policy 22 52 35
2022 Project management 42 48 40
2022 Other services to the public 31 47 10
2022 None of the above 31 54 90
2020 Client contact centre 32 42 25
2020 Communications or public affairs 29 50 35
2020 Administration and operations 23 60 85
2020 Human resources 32 55 70
2020 Financial management 18 60 15
2020 Procurement 30 50 10
2020 Information technology 41 45 35
2020 Policy 45 28 40
2020 Project management 26 45 30
2020 Other services to the public 24 69 15
2020 None of the above 32 45 90

Question 90. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 49 51 10
2024 Human resources 48 52 10
2024 None of the above 35 65 20
2022 Administration and operations 30 70 20
2022 Human resources 27 73 15
2022 Information technology 81 19 15
2022 Project management 15 85 15
2022 None of the above 44 56 30
2020 Communications or public affairs 44 56 10
2020 Administration and operations 55 45 20
2020 Human resources 42 58 20
2020 Information technology 21 79 15
2020 Policy 28 72 20
2020 None of the above 35 65 30

Question 93. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 5 9 0 7 0 31 69 31 15
2024 Communications or public affairs 34 19 10 0 3 5 30 52 48 30
2024 Administration and operations 34 20 9 1 5 5 26 49 51 85
2024 Human resources 45 17 7 11 8 0 12 51 49 45
2024 Financial management 48 10 23 5 0 0 14 56 44 20
2024 Information technology 57 10 15 3 6 4 5 63 37 35
2024 Policy 37 31 10 3 8 4 7 42 58 25
2024 Project management 36 18 4 3 5 0 34 54 46 25
2024 Other services to the public 52 9 0 6 9 7 17 68 32 10
2024 None of the above 50 15 3 5 9 3 15 61 39 80
2022 Client contact centre 50 11 14 5 5 3 13 35
2022 Communications or public affairs 45 15 4 8 2 6 21 40
2022 Administration and operations 35 20 14 5 5 3 18 85
2022 Human resources 37 6 14 13 7 0 23 55
2022 Financial management 44 22 11 0 12 5 6 20
2022 Information technology 39 20 4 10 5 2 20 45
2022 Data sciences 28 20 10 0 11 0 31 10
2022 Policy 45 17 11 0 3 5 20 35
2022 Project management 38 12 12 13 9 2 14 40
2022 Other services to the public 29 19 8 0 25 0 19 10
2022 None of the above 41 19 7 10 1 5 16 90
2020 Client contact centre 40 29 13 4 0 0 14 25
2020 Communications or public affairs 61 9 6 3 8 0 13 35
2020 Administration and operations 46 18 16 9 2 1 7 85
2020 Human resources 39 27 13 9 3 1 7 70
2020 Financial management 62 0 24 0 6 0 8 15
2020 Procurement 10 40 0 40 0 0 10 10
2020 Information technology 37 22 8 8 3 5 17 35
2020 Policy 42 24 17 2 7 6 2 40
2020 Project management 53 11 7 7 15 0 7 30
2020 Other services to the public 31 8 23 0 15 0 23 15
2020 None of the above 44 15 18 9 5 4 4 90
2019 Client contact centre 38 8 19 14 6 0 15 35
2019 Communications or public affairs 38 18 12 7 14 4 7 40
2019 Administration and operations 31 28 17 14 4 4 2 90
2019 Human resources 26 13 24 20 13 0 3 60
2019 Financial management 43 19 5 11 12 7 4 20
2019 Information technology 30 27 14 8 8 6 7 50
2019 Policy 27 35 26 0 12 0 0 25
2019 Project management 33 30 20 3 14 0 0 25
2019 Other services to the public 45 35 7 0 7 0 7 10
2019 None of the above 43 15 9 10 14 0 9 70

Support to resolve pay or other compensation issues

Question 91. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Administration and operations 18 24 20 21 10 7 0 45 33 10
2024 Human resources 36 22 0 10 11 12 10 74 26 10
2024 None of the above 0 43 6 15 26 0 10 48 46 20
2022 Administration and operations 15 22 9 5 33 0 16 44 46 20
2022 Human resources 31 32 6 8 16 0 7 67 26 15
2022 Information technology 6 60 0 0 28 0 7 70 30 15
2022 Project management 13 15 24 6 25 0 18 34 37 15
2022 None of the above 18 31 10 18 14 0 10 54 35 30
2020 Communications or public affairs 22 51 10 0 17 0 0 73 17 10
2020 Administration and operations 30 45 0 5 15 0 5 79 21 20
2020 Human resources 41 14 13 0 14 0 19 67 17 20
2020 Information technology 0 28 33 13 26 0 0 28 39 15
2020 Policy 16 21 21 16 20 5 0 40 38 20
2020 None of the above 18 16 23 24 18 0 0 34 42 30

Question 92. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Administration and operations 7 17 27 7 31 0 10 26 43 10
2024 Human resources 9 8 22 19 42 0 0 17 61 10
2024 None of the above 0 21 20 11 48 0 0 21 59 20
2022 Administration and operations 5 19 15 6 55 0 0 24 61 20
2022 Human resources 0 0 31 15 54 0 0 0 69 15
2022 Information technology 33 15 18 6 28 0 0 48 33 15
2022 Project management 7 0 10 28 49 0 7 7 82 15
2022 None of the above 0 29 13 21 17 9 11 36 48 30
2020 Communications or public affairs 12 41 10 19 17 0 0 54 36 10
2020 Administration and operations 16 25 5 9 40 0 5 44 51 20
2020 Human resources 5 14 42 17 14 0 9 20 33 20
2020 Information technology 0 8 28 38 26 0 0 8 64 15
2020 Policy 16 5 11 26 31 5 5 24 64 20
2020 None of the above 3 13 19 34 28 0 3 16 64 30
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