2024 Public Service Employee Survey Results by Theme for Canada School of Public Service by Question 101. Please indicate your occupational group. If you are in an acting position, specify the group of the action position. Occupational group and level - CS

The results of the 2024 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Positive answers" and "Negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Results for questions 44, 73 and 93 are calculated differently than previous years to provide a more accurate and meaningful reflection of employee experiences. The calculation of negative answers now includes "To a very large extent", "To a large extent", "To a moderate extent" and "To a small extent". Because of this adjustment, results for these questions are not directly comparable to previous years.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 8. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 22 33 17 17 11 0 0 56 28 35
2020 CS-02 11 44 11 22 11 0 0 56 33 20
2019 CS 24 49 5 17 5 0 0 73 22 40
2019 CS-02 24 48 4 16 8 0 0 72 24 25

Question 12. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 26 26 20 17 9 3 0 53 26 35
2020 CS-02 6 28 22 33 6 6 0 35 41 20
2019 CS 31 41 21 8 0 0 0 72 8 40
2019 CS-02 26 39 26 9 0 0 0 65 9 25

Question 13. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 39 25 19 6 11 0 0 64 17 35
2020 CS-02 22 33 22 11 11 0 0 56 22 20
2019 CS 39 37 12 10 2 0 0 76 12 40
2019 CS-02 32 44 12 8 4 0 0 76 12 25

Question 17. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 28 39 14 11 8 0 0 67 19 35
2020 CS-02 11 50 17 17 6 0 0 61 22 20
2019 CS 27 51 17 2 2 0 0 78 5 40
2019 CS-02 24 56 16 0 4 0 0 80 4 25

Question 54. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 25 42 17 14 3 0 0 67 17 35
2020 CS-02 11 44 22 22 0 0 0 56 22 20
2019 CS 29 32 20 10 5 2 2 64 15 40
2019 CS-02 24 44 12 12 8 0 0 68 20 25

Question 55. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 25 39 19 14 3 0 0 64 17 35
2020 CS-02 11 44 22 22 0 0 0 56 22 20
2019 CS 29 32 17 12 5 2 2 64 18 40
2019 CS-02 32 32 12 16 8 0 0 64 24 25

Question 56. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 17 28 33 11 8 3 0 46 20 35
2020 CS-02 6 17 50 11 11 6 0 24 24 20
2019 CS 24 29 20 17 7 2 0 55 25 40
2019 CS-02 28 24 16 28 4 0 0 52 32 25
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Leadership

Immediate supervisor

Question 26. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 54 37 0 3 6 0 0 91 9 35
2020 CS-02 44 44 0 6 6 0 0 89 11 20
2019 CS 56 33 5 3 0 3 0 92 3 40
2019 CS-02 50 38 8 4 0 0 0 88 4 25

Question 29. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 36 36 14 6 6 3 0 74 11 35
2020 CS-02 28 44 17 11 0 0 0 72 11 20
2019 CS 45 40 10 0 0 5 0 89 0 40
2019 CS-02 32 48 16 0 0 4 0 83 0 25

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 33 42 14 6 6 0 0 75 11 35
2020 CS-02 28 50 11 11 0 0 0 78 11 20
2019 CS 54 41 2 2 0 0 0 95 2 40
2019 CS-02 48 44 4 4 0 0 0 92 4 25

Senior management

Question 33. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 19 28 14 14 11 14 0 55 29 35
2020 CS-02 11 33 11 17 17 11 0 50 38 20
2019 CS 33 30 10 10 8 10 0 69 19 40
2019 CS-02 33 33 4 17 4 8 0 73 23 25

Question 34. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 17 22 19 25 14 3 0 40 40 35
2020 CS-02 11 17 22 28 22 0 0 28 50 20
2019 CS 22 34 15 20 7 2 0 58 28 40
2019 CS-02 16 36 12 24 8 4 0 54 33 25

Question 35. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 14 22 19 14 28 3 0 37 43 35
2020 CS-02 11 11 17 17 39 6 0 24 59 20
2019 CS 8 35 33 15 8 3 0 44 23 40
2019 CS-02 13 33 29 17 8 0 0 46 25 25

Question 36. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 19 31 11 22 17 0 0 50 39 35
2020 CS-02 17 17 17 22 28 0 0 33 50 20
2019 CS 10 39 24 17 5 5 0 51 23 40
2019 CS-02 12 40 20 20 4 4 0 54 25 25
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Workforce

Performance management

Question 9. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 22 39 14 22 3 0 0 61 25 35
2020 CS-02 11 39 17 33 0 0 0 50 33 20
2019 CS 20 59 12 7 2 0 0 78 10 40
2019 CS-02 20 56 8 12 4 0 0 76 16 25

Question 10. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 19 31 22 17 11 0 0 50 28 35
2020 CS-02 6 28 22 28 17 0 0 33 44 20
2019 CS 17 49 12 17 5 0 0 66 22 40
2019 CS-02 16 48 12 20 4 0 0 64 24 25

Question 27. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 39 31 17 14 0 0 0 69 14 35
2020 CS-02 28 28 28 17 0 0 0 56 17 20
2019 CS 44 44 12 0 0 0 0 88 0 40
2019 CS-02 36 48 16 0 0 0 0 84 0 25

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 28 36 22 14 0 0 0 64 14 35
2020 CS-02 17 33 28 22 0 0 0 50 22 20
2019 CS 35 45 13 5 0 3 0 82 5 40
2019 CS-02 29 42 17 8 0 4 0 74 9 25

Question 28. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 34 29 20 14 0 3 0 65 15 35
2020 CS-02 24 29 29 12 0 6 0 56 13 15

Question 43. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 14 33 31 14 6 3 0 49 20 35
2020 CS-02 11 22 44 17 6 0 0 33 22 20
2019 CS 15 44 10 20 2 7 2 65 24 40
2019 CS-02 16 48 8 24 0 4 0 67 25 25

Question 44a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 67 14 6 8 6 0 0 35
2020 CS-02 67 17 0 11 6 0 0 20
2019 CS 66 20 7 0 2 0 5 40
2019 CS-02 64 16 12 0 0 0 8 25

Question 44c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 69 11 3 8 0 8 0 35
2020 CS-02 72 6 6 6 0 11 0 20
2019 CS 66 12 2 2 2 10 5 40
2019 CS-02 76 4 4 4 0 4 8 25

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 19 36 14 11 11 6 3 61 24 35
2020 CS-02 6 44 22 17 6 6 0 53 24 20
2019 CS 7 22 20 20 22 5 5 32 46 40
2019 CS-02 8 28 8 24 24 4 4 39 52 25

Empowerment

Question 14. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 22 44 14 11 8 0 0 67 19 35
2020 CS-02 6 50 17 11 17 0 0 56 28 20
2019 CS 29 49 10 10 2 0 0 78 12 40
2019 CS-02 24 52 12 8 4 0 0 76 12 25

Question 15. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 25 44 19 3 8 0 0 69 11 35
2020 CS-02 11 44 28 0 17 0 0 56 17 20
2019 CS 32 41 12 15 0 0 0 73 15 40
2019 CS-02 24 48 16 12 0 0 0 72 12 25

Question 16. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 19 42 28 6 6 0 0 61 11 35
2020 CS-02 6 39 44 11 0 0 0 44 11 20
2019 CS 28 38 23 10 3 0 0 65 13 40
2019 CS-02 21 42 21 13 4 0 0 63 17 25

Question 46. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 19 44 19 14 0 3 0 66 14 35
2020 CS-02 11 22 39 22 0 6 0 35 24 20
2019 CS 20 39 24 5 7 5 0 62 13 40
2019 CS-02 16 48 24 4 4 4 0 67 8 25

Work-life balance and workload

Question 7. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 36 33 11 14 6 0 0 69 19 35
2020 CS-02 39 33 6 17 6 0 0 72 22 20
2019 CS 56 39 2 2 0 0 0 95 2 40
2019 CS-02 52 40 4 4 0 0 0 92 4 25

Question 18. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 39 28 19 8 6 0 0 67 14 35
2020 CS-02 33 39 22 0 6 0 0 72 6 20
2019 CS 37 39 7 7 10 0 0 76 17 40
2019 CS-02 40 52 0 4 4 0 0 92 8 25

Mobility and retention

Question 57_1. Do you intend to leave your current position in the next two years?

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic Yes
(%)		 No
(%)		 Unsure
(%)		 Total responses
2020 CS 39 31 31 35
2020 CS-02 33 11 56 20
2019 CS 29 17 54 40
2019 CS-02 28 20 52 25

Question 57_2. Of those who indicated that they intend to leave their current position in the next two years: Please indicate your reason for leaving

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other reason
(%)		 Total responses
2020 CS 21 7 64 7 0 0 15
2019 CS 25 0 67 8 0 0 10
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Workplace

Organizational goals

Question 11. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 25 33 22 11 8 0 0 58 19 35
2020 CS-02 11 44 17 22 6 0 0 56 28 20
2019 CS 34 41 15 5 5 0 0 76 10 40
2019 CS-02 28 44 16 4 8 0 0 72 12 25

Question 38. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 11 42 22 17 8 0 0 53 25 35
2020 CS-02 6 28 28 28 11 0 0 33 39 20
2019 CS 10 41 28 10 8 0 3 53 18 40
2019 CS-02 9 43 26 13 9 0 0 52 22 25

Organizational performance

Question 19a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 22 11 42 22 3 0 0 25 33 35
2020 CS-02 39 22 33 6 0 0 0 6 61 20
2019 CS 17 24 41 10 7 0 0 17 41 40
2019 CS-02 20 28 40 4 8 0 0 12 48 25

Question 19b. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 6 31 36 22 3 3 0 26 37 35
2020 CS-02 11 39 28 22 0 0 0 22 50 20
2019 CS 22 29 17 20 7 5 0 28 54 40
2019 CS-02 16 28 20 20 8 8 0 30 48 25

Question 19c. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 3 14 42 28 8 3 3 38 18 35
2020 CS-02 6 11 50 28 6 0 0 33 17 20
2019 CS 10 17 24 32 15 0 2 48 28 40
2019 CS-02 12 16 20 32 16 0 4 50 29 25

Question 19d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 11 33 22 17 11 3 3 29 47 35
2020 CS-02 11 33 17 28 6 0 6 35 47 20
2019 CS 12 20 27 22 17 0 2 40 33 40
2019 CS-02 16 16 32 12 20 0 4 33 33 25

Question 19e. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 11 25 19 22 17 3 3 41 38 35
2020 CS-02 17 28 17 17 17 0 6 35 47 20
2019 CS 10 24 22 27 15 0 2 43 35 40
2019 CS-02 8 32 12 28 16 0 4 46 42 25

Question 19f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 8 28 39 14 8 3 0 23 37 35
2020 CS-02 17 28 44 6 6 0 0 11 44 20
2019 CS 27 17 20 24 12 0 0 37 44 40
2019 CS-02 16 20 20 28 16 0 0 44 36 25

Question 19g. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 8 22 28 22 19 0 0 42 31 35
2020 CS-02 11 28 28 22 11 0 0 33 39 20
2019 CS 12 17 17 29 22 0 2 53 30 40
2019 CS-02 4 16 20 32 24 0 4 58 21 25

Question 39. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 6 34 26 17 14 3 0 41 32 35
2020 CS-02 0 24 24 29 24 0 0 24 53 15
2019 CS 7 27 22 20 15 7 2 38 38 40
2019 CS-02 8 28 20 20 16 8 0 39 39 25

Diversity and inclusion

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 36 42 11 8 3 0 0 78 11 35
2020 CS-02 28 44 11 11 6 0 0 72 17 20
2019 CS 39 39 15 2 2 2 0 80 5 40
2019 CS-02 40 44 12 0 4 0 0 84 4 25

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 36 44 14 0 6 0 0 81 6 35
2020 CS-02 22 56 17 0 6 0 0 78 6 20
2019 CS 51 41 2 5 0 0 0 93 5 40
2019 CS-02 52 40 0 8 0 0 0 92 8 25

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 28 56 6 3 6 3 0 86 9 35
2020 CS-02 17 61 11 6 6 0 0 78 11 20
2019 CS 39 46 12 2 0 0 0 85 2 40
2019 CS-02 32 52 16 0 0 0 0 84 0 25

Question 47. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 28 50 14 6 3 0 0 78 8 35
2020 CS-02 22 39 28 6 6 0 0 61 11 20
2019 CS 32 41 17 5 2 2 0 75 8 40
2019 CS-02 24 48 20 8 0 0 0 72 8 25

Question 48. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes individuals who have an array of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. This includes but is not limited to differences in ethnicity or race, culture, religion, disability, sexual orientation, gender identity, age, educational background, region, and marital or parental status.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 31 31 26 9 0 3 0 65 9 35
2020 CS-02 17 28 39 11 0 6 0 47 12 20
2019 CS 32 32 24 2 2 7 0 68 5 40
2019 CS-02 24 40 20 4 4 8 0 70 9 25

Question 53. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 39 39 14 6 3 0 0 78 8 35
2020 CS-02 39 28 22 11 0 0 0 67 11 20
2019 CS 46 39 12 2 0 0 0 85 2 40
2019 CS-02 36 56 8 0 0 0 0 92 0 25

Anti-racism

Question 49. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism is the active process of identifying and eliminating racism by changing systems, organizational structures, policies and practices and attitudes, so that power is redistributed and shared equitably.
Definition of the term has changed from PSES 2022.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 28 31 25 11 3 3 0 60 14 35
2020 CS-02 17 22 33 17 6 6 0 41 24 20

Question 50. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 34 26 17 9 3 11 0 68 13 35
2020 CS-02 35 24 24 6 6 6 0 63 13 15

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 22 42 11 11 6 6 3 70 18 35
2020 CS-02 11 28 22 22 6 6 6 44 31 20
2019 CS 41 34 15 2 0 7 0 82 3 40
2019 CS-02 36 36 16 0 0 12 0 82 0 25

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 31 33 22 8 3 0 3 66 11 35
2020 CS-02 28 33 17 11 6 0 6 65 18 20
2019 CS 20 29 20 12 5 10 5 57 20 40
2019 CS-02 16 28 24 12 4 12 4 52 19 25

Question 41. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 19 39 31 8 3 0 0 58 11 35
2020 CS-02 11 39 33 17 0 0 0 50 17 20
2019 CS 20 37 29 2 5 5 2 61 8 40
2019 CS-02 20 40 28 4 4 4 0 63 8 25

Question 42. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 11 31 19 22 8 8 0 45 33 35
2020 CS-02 11 22 17 28 11 11 0 38 44 20
2019 CS 12 22 20 10 7 24 5 48 24 40
2019 CS-02 12 16 24 4 4 36 4 47 13 25

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 25 50 11 6 8 0 0 75 14 35
2020 CS-02 22 44 17 6 11 0 0 67 17 20

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 31 28 22 17 3 0 0 58 19 35
2020 CS-02 28 28 28 11 6 0 0 56 17 20
2019 CS 29 29 15 24 2 0 0 59 27 40
2019 CS-02 28 24 24 20 4 0 0 52 24 25

Question 6. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 25 39 19 14 3 0 0 64 17 35
2020 CS-02 17 44 17 22 0 0 0 61 22 20
2019 CS 51 34 12 2 0 0 0 85 2 40
2019 CS-02 40 40 16 4 0 0 0 80 4 25

Use of official languages

Question 32. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 78 10 5 5 0 0 2 90 5 40
2019 CS-02 68 12 8 8 0 0 4 83 8 25

Question 37. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 56 22 14 8 0 0 0 78 8 35
2020 CS-02 44 22 17 17 0 0 0 67 17 20
2019 CS 54 29 10 5 0 2 0 85 5 40
2019 CS-02 52 40 8 0 0 0 0 92 0 25

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment refers to any action, conduct or comment, including of a sexual nature, that can reasonably be expected to cause offence, humiliation or other physical or psychological injury or illness to an employee, including any prescribed action, conduct or comment.

Question 63. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 14 17 19 0 3 42 6 58 5 35
2020 CS-02 11 17 28 0 6 39 0 45 9 20
2019 CS 13 23 13 0 0 45 8 74 0 40
2019 CS-02 20 16 12 0 0 44 8 75 0 25

Question 64. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 22 36 22 0 0 19 0 72 0 35
2020 CS-02 17 28 28 0 0 28 0 62 0 20
2019 CS 20 39 22 0 2 17 0 71 3 40
2019 CS-02 20 40 24 0 4 12 0 68 5 25

Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Question 70. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 14 14 25 0 3 42 3 50 5 35
2020 CS-02 11 11 33 0 6 39 0 36 9 20
2019 CS 12 22 7 0 0 54 5 82 0 40
2019 CS-02 20 16 4 0 0 56 4 90 0 25

Question 71. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 22 33 22 6 0 17 0 67 7 35
2020 CS-02 11 28 33 6 0 22 0 50 7 20
2019 CS 20 29 24 0 2 24 0 65 3 40
2019 CS-02 20 24 28 0 4 24 0 58 5 25

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to telework, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 84. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CS 14 86 35
2020 CS-02 17 83 20
2019 CS 5 95 40
2019 CS-02 8 92 25

Question 88. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 44 39 6 3 3 6 0 88 6 35
2020 CS-02 33 56 0 6 0 6 0 94 6 20
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Workplace well-being

A safe and healthy workplace

Question 80. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 31 47 17 6 0 0 0 78 6 35
2020 CS-02 33 44 17 6 0 0 0 78 6 20

A psychologically healthy workplace

Question 76. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 28 39 14 11 6 3 0 69 17 35
2020 CS-02 22 39 17 11 6 6 0 65 18 20
2019 CS 20 39 29 7 2 2 0 60 10 40
2019 CS-02 28 36 24 8 4 0 0 64 12 25

Question 78. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 33 36 11 11 0 8 0 76 12 35
2020 CS-02 28 33 22 6 0 11 0 69 6 20

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 22 47 17 11 3 0 0 69 14 35
2020 CS-02 17 44 28 6 6 0 0 61 11 20

Question 81. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional individual behaviours and organizational practices.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 20 51 14 11 3 0 0 71 14 35
2020 CS-02 11 50 22 11 6 0 0 61 17 20
2019 CS 22 34 24 10 2 7 0 61 13 40
2019 CS-02 24 36 24 8 4 4 0 63 13 25

Work-related stress

Question 73a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 25 39 8 14 14 0 0 35
2020 CS-02 17 44 11 11 17 0 0 20
2019 CS 37 20 7 17 15 2 2 40
2019 CS-02 40 28 4 8 16 0 4 25

Question 73b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 14 31 22 19 14 0 0 35
2020 CS-02 11 39 17 17 17 0 0 20
2019 CS 39 22 22 5 12 0 0 40
2019 CS-02 40 28 24 0 8 0 0 25

Question 73c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 31 22 28 11 8 0 0 35
2020 CS-02 33 17 33 6 11 0 0 20
2019 CS 46 20 15 10 10 0 0 40
2019 CS-02 48 24 12 8 8 0 0 25

Question 73d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 11 33 14 25 14 3 0 35
2020 CS-02 6 33 17 22 17 6 0 20
2019 CS 38 20 20 10 13 0 0 40
2019 CS-02 44 16 24 8 8 0 0 25

Question 73e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 33 42 11 3 6 0 6 35
2020 CS-02 33 44 11 0 6 0 6 20
2019 CS 63 25 5 5 0 0 3 40
2019 CS-02 64 32 0 0 0 0 4 25

Question 73f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 36 31 14 6 14 0 0 35
2020 CS-02 33 28 28 0 11 0 0 20
2019 CS 44 34 15 0 5 0 2 40
2019 CS-02 48 36 12 0 0 0 4 25

Question 73g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 26 43 17 11 3 0 0 35
2020 CS-02 17 39 22 17 6 0 0 20
2019 CS 27 44 15 7 7 0 0 40
2019 CS-02 28 48 16 4 4 0 0 25

Question 73h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 14 36 22 17 11 0 0 35
2020 CS-02 6 28 22 28 17 0 0 20
2019 CS 17 39 22 10 12 0 0 40
2019 CS-02 20 32 24 12 12 0 0 25

Question 73i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 31 33 11 11 14 0 0 35
2020 CS-02 22 22 17 17 22 0 0 20
2019 CS 20 44 15 12 10 0 0 40
2019 CS-02 20 44 20 8 8 0 0 25

Question 73j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 44 33 6 14 3 0 0 35
2020 CS-02 28 44 6 22 0 0 0 20
2019 CS 44 32 15 5 5 0 0 40
2019 CS-02 40 40 12 4 4 0 0 25

Question 73k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 39 28 14 8 11 0 0 35
2020 CS-02 39 39 17 6 0 0 0 20

Question 73l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 39 33 17 8 3 0 0 35
2020 CS-02 39 39 17 0 6 0 0 20
2019 CS 46 22 12 12 7 0 0 40
2019 CS-02 48 20 16 12 4 0 0 25

Question 73m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 62 24 9 3 3 0 0 35
2020 CS-02 71 24 6 0 0 0 0 15
2019 CS 56 20 10 2 7 2 2 40
2019 CS-02 60 16 12 0 8 0 4 25

Question 73n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 36 36 17 3 8 0 0 35
2020 CS-02 44 28 11 6 11 0 0 20

Question 73q. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 77 17 0 0 3 0 3 35
2020 CS-02 76 18 0 0 6 0 0 15
2019 CS 76 15 2 0 2 0 5 40
2019 CS-02 80 16 0 0 0 0 4 25

Question 73r. Overall, to what extent do the following factors cause you work-related stress? Issues with my co-worker(s)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 50 36 8 3 3 0 0 35
2020 CS-02 33 39 17 6 6 0 0 20
2019 CS 60 28 10 3 0 0 0 40
2019 CS-02 60 32 4 4 0 0 0 25

Question 73s. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) with authority over me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 64 17 11 3 3 0 3 35
2020 CS-02 56 28 11 0 6 0 0 20
2019 CS 71 20 10 0 0 0 0 40
2019 CS-02 76 20 4 0 0 0 0 25

Question 73t. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) working for me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 53 22 6 3 0 0 17 35
2020 CS-02 44 22 0 6 0 0 28 20
2019 CS 76 7 7 0 0 0 10 40
2019 CS-02 84 4 4 0 0 0 8 25

Question 73u. Overall, to what extent do the following factors cause you work-related stress? Issues with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 64 25 6 0 3 0 3 35
2020 CS-02 61 22 11 0 6 0 0 20
2019 CS 83 7 5 0 2 0 2 40
2019 CS-02 88 8 4 0 0 0 0 25

Question 73v. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 58 17 11 8 6 0 0 35
2020 CS-02 67 6 17 11 0 0 0 20
2019 CS 76 10 10 2 0 0 2 40
2019 CS-02 88 12 0 0 0 0 0 25

Question 73w. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 43 20 29 0 3 0 6 35
2020 CS-02 41 24 29 0 0 0 6 15
2019 CS 66 20 7 2 2 0 2 40
2019 CS-02 68 20 8 4 0 0 0 25

Question 74. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 11 33 31 25 0 0 0 44 25 35
2020 CS-02 6 33 33 28 0 0 0 39 28 20
2019 CS 22 34 20 20 2 2 0 58 23 40
2019 CS-02 32 40 16 12 0 0 0 72 12 25

Question 75. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 14 17 25 31 11 0 3 43 31 35
2020 CS-02 17 22 17 28 11 0 6 41 41 20
2019 CS 7 17 32 29 15 0 0 44 24 40
2019 CS-02 4 16 28 36 16 0 0 52 20 25
Top of page

Compensation

Pay or other compensation issues

Question 89. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CS 36 44 35
2020 CS-02 33 44 20

Question 90. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CS 15 85 15

Question 93. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 44 17 8 8 3 6 14 35
2020 CS-02 39 6 11 17 6 6 17 20
2019 CS 37 29 15 5 7 5 2 40
2019 CS-02 44 28 8 4 8 4 4 25

Support to resolve pay or other compensation issues

Question 91. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 0 15 23 23 38 0 0 15 62 15

Question 92. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2020 CS 0 0 15 54 31 0 0 0 85 15
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