2024 Public Service Employee Survey Results by Theme for Canadian Space Agency by Question 107. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2024 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Positive answers" and "Negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Results for questions 44, 73 and 93 are calculated differently than previous years to provide a more accurate and meaningful reflection of employee experiences. The calculation of negative answers now includes "To a very large extent", "To a large extent", "To a moderate extent" and "To a small extent". Because of this adjustment, results for these questions are not directly comparable to previous years.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 8. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 47 34 8 7 2 1 0 82 9 70
2024 Does not provide services to public 39 36 13 9 3 0 0 74 12 550
2022 Provides services to public 56 34 8 1 1 0 0 89 3 70
2022 Does not provide services to public 47 38 7 5 2 0 0 86 7 470
2020 Provides services to public 50 45 5 0 0 0 0 95 0 60
2020 Does not provide services to public 46 40 7 6 1 0 0 86 7 465
2019 Provides services to public 46 39 12 0 3 0 0 84 3 70
2019 Does not provide services to public 42 38 13 6 2 0 0 80 8 440

Question 12. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 41 28 12 14 3 1 0 71 17 70
2024 Does not provide services to public 34 39 13 9 4 0 0 73 13 550
2022 Provides services to public 42 45 11 0 3 0 0 87 3 70
2022 Does not provide services to public 43 38 10 6 4 0 0 81 9 470
2020 Provides services to public 45 36 12 5 2 0 0 81 7 60
2020 Does not provide services to public 44 33 14 6 2 0 0 78 8 465
2019 Provides services to public 37 36 18 7 2 0 0 73 9 70
2019 Does not provide services to public 34 38 16 8 4 0 0 72 12 440

Question 13. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 57 32 4 4 1 1 0 91 5 70
2024 Does not provide services to public 48 35 11 3 2 0 0 84 5 550
2022 Provides services to public 58 39 1 1 0 0 0 97 1 70
2022 Does not provide services to public 57 31 7 4 1 0 0 88 5 470
2020 Provides services to public 52 41 4 3 0 0 0 93 3 60
2020 Does not provide services to public 59 32 6 2 0 0 0 92 2 460
2019 Provides services to public 61 30 7 1 0 0 0 91 1 70
2019 Does not provide services to public 56 34 8 2 0 0 0 90 2 440

Question 17. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 51 33 11 4 1 0 0 84 5 70
2024 Does not provide services to public 44 38 10 6 1 1 0 82 8 550
2022 Provides services to public 49 44 6 1 0 0 0 93 1 70
2022 Does not provide services to public 51 37 7 4 1 0 0 88 5 470
2020 Provides services to public 54 43 2 2 0 0 0 96 2 60
2020 Does not provide services to public 52 37 7 3 0 0 0 90 4 465
2019 Provides services to public 53 35 6 4 2 0 0 88 6 70
2019 Does not provide services to public 47 41 8 2 1 0 0 88 3 440

Question 54. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 61 20 10 5 1 1 0 82 7 70
2024 Does not provide services to public 43 33 13 6 4 1 0 77 10 550
2022 Provides services to public 59 30 5 7 0 0 0 89 7 70
2022 Does not provide services to public 54 32 8 4 1 1 0 87 6 470
2020 Provides services to public 59 35 5 2 0 0 0 93 2 60
2020 Does not provide services to public 55 29 11 4 1 0 0 84 5 465
2019 Provides services to public 52 27 13 7 2 0 0 79 9 70
2019 Does not provide services to public 47 32 15 5 1 0 0 79 6 440

Question 55. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 51 31 9 6 1 1 0 84 7 70
2024 Does not provide services to public 38 36 12 9 4 0 0 74 13 545
2022 Provides services to public 55 35 3 7 0 0 0 90 7 70
2022 Does not provide services to public 49 35 7 7 1 1 0 85 8 470
2020 Provides services to public 53 39 4 5 0 0 0 92 5 60
2020 Does not provide services to public 51 35 8 4 2 0 0 86 6 465
2019 Provides services to public 51 31 10 6 3 0 0 81 9 70
2019 Does not provide services to public 43 35 14 6 2 0 0 78 8 440

Question 56. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 53 24 12 4 3 3 2 81 7 70
2024 Does not provide services to public 47 26 11 8 4 3 0 76 12 545
2022 Provides services to public 56 23 8 10 1 3 0 81 11 70
2022 Does not provide services to public 53 24 11 5 3 3 1 81 8 470
2020 Provides services to public 57 29 14 0 0 0 0 86 0 60
2020 Does not provide services to public 53 23 14 5 2 2 0 78 7 465
2019 Provides services to public 45 27 12 4 3 7 2 79 8 70
2019 Does not provide services to public 45 28 14 8 2 2 0 75 11 440
Top of page

Leadership

Immediate supervisor

Question 26. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 60 24 7 3 5 0 2 85 8 70
2024 Does not provide services to public 49 32 10 4 1 0 4 85 5 545
2022 Provides services to public 49 30 7 3 3 1 8 86 6 70
2022 Does not provide services to public 55 28 7 2 2 1 4 88 5 470
2020 Provides services to public 48 31 10 4 4 0 3 82 7 60
2020 Does not provide services to public 57 29 8 2 1 1 2 89 3 465
2019 Provides services to public 54 28 10 4 2 1 1 83 6 70
2019 Does not provide services to public 54 27 10 3 2 1 3 85 5 440

Question 29. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 45 39 5 4 6 0 0 84 11 70
2024 Does not provide services to public 51 32 10 4 3 0 0 83 7 545
2022 Provides services to public 50 30 10 6 4 1 0 80 10 70
2022 Does not provide services to public 50 35 8 4 2 1 1 86 6 470
2020 Provides services to public 55 27 8 6 2 2 0 84 8 60
2020 Does not provide services to public 55 28 10 4 1 1 1 84 6 465
2019 Provides services to public 51 40 6 3 0 0 0 90 3 70
2019 Does not provide services to public 48 32 11 7 2 0 0 80 9 440

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 50 33 9 3 5 0 0 83 8 65
2024 Does not provide services to public 57 28 9 4 3 0 0 84 7 550
2022 Provides services to public 56 28 8 5 2 1 0 85 7 70
2022 Does not provide services to public 56 29 8 4 3 0 0 85 7 470
2020 Provides services to public 61 24 12 3 0 0 0 85 3 60
2020 Does not provide services to public 62 25 6 5 2 0 0 87 7 465
2019 Provides services to public 49 35 10 4 1 0 0 84 5 70
2019 Does not provide services to public 57 29 8 3 2 0 0 86 6 435

Senior management

Question 33. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 33 38 12 7 3 7 0 76 11 70
2024 Does not provide services to public 30 31 15 10 6 8 0 66 17 545
2022 Provides services to public 53 32 8 1 0 6 0 90 1 70
2022 Does not provide services to public 39 36 11 5 3 6 0 80 8 470
2020 Provides services to public 32 56 5 3 0 2 2 91 3 60
2020 Does not provide services to public 38 37 12 4 2 6 0 80 7 465
2019 Provides services to public 24 40 17 5 3 11 0 72 9 70
2019 Does not provide services to public 28 35 20 8 3 6 0 67 12 435

Question 34. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 30 34 12 14 7 3 0 66 22 70
2024 Does not provide services to public 25 34 17 11 9 3 0 60 22 550
2022 Provides services to public 36 43 11 4 2 4 0 83 6 70
2022 Does not provide services to public 34 38 14 5 4 3 0 75 10 470
2020 Provides services to public 36 52 6 6 0 0 0 88 6 60
2020 Does not provide services to public 35 37 15 7 3 2 0 74 11 465
2019 Provides services to public 25 41 18 6 5 4 0 70 11 70
2019 Does not provide services to public 26 35 19 15 4 2 0 62 19 435

Question 35. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 20 30 19 10 16 5 0 52 28 70
2024 Does not provide services to public 17 30 19 16 13 5 0 50 30 550
2022 Provides services to public 31 37 22 4 2 4 0 72 6 70
2022 Does not provide services to public 24 37 19 8 5 6 0 65 15 470
2020 Provides services to public 22 53 14 7 1 3 0 78 8 60
2020 Does not provide services to public 24 38 19 11 3 5 0 66 15 465
2019 Provides services to public 21 36 21 9 7 7 0 61 17 70
2019 Does not provide services to public 17 34 20 17 7 6 0 54 25 435

Question 36. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 24 40 14 9 10 2 0 66 20 70
2024 Does not provide services to public 21 31 17 17 11 3 0 53 29 550
2022 Provides services to public 24 50 15 8 0 3 0 76 9 70
2022 Does not provide services to public 29 42 16 7 3 2 0 72 11 470
2020 Provides services to public 25 41 17 9 7 0 0 66 16 60
2020 Does not provide services to public 24 42 18 11 3 2 0 67 14 465
2019 Provides services to public 18 45 23 12 0 1 0 64 12 70
2019 Does not provide services to public 17 35 22 16 7 3 0 54 23 435
Top of page

Workforce

Performance management

Question 9. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 38 28 15 10 8 1 0 67 18 70
2024 Does not provide services to public 37 34 14 10 4 0 0 71 14 550
2022 Provides services to public 46 27 21 5 1 0 0 73 6 70
2022 Does not provide services to public 44 34 12 5 4 0 0 78 9 470
2020 Provides services to public 38 44 12 7 0 0 0 82 7 60
2020 Does not provide services to public 42 33 14 9 2 0 0 76 11 465
2019 Provides services to public 36 39 17 9 0 0 0 75 9 70
2019 Does not provide services to public 31 38 15 10 5 0 0 70 15 440

Question 10. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 43 36 10 7 5 0 0 79 12 70
2024 Does not provide services to public 29 48 9 11 3 0 0 77 14 550
2022 Provides services to public 39 40 13 5 3 0 0 79 8 70
2022 Does not provide services to public 32 48 10 9 1 0 0 80 10 470
2020 Provides services to public 36 49 10 5 0 0 0 85 5 60
2020 Does not provide services to public 34 48 10 7 1 0 0 82 8 460
2019 Provides services to public 26 53 16 4 1 0 0 79 5 70
2019 Does not provide services to public 26 46 13 12 3 0 0 72 15 440

Question 27. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 49 34 8 5 4 0 0 83 9 70
2024 Does not provide services to public 46 36 8 5 4 0 1 83 9 545
2022 Provides services to public 48 33 10 5 4 1 0 82 8 70
2022 Does not provide services to public 48 35 9 5 2 0 0 83 7 470
2020 Provides services to public 49 33 12 5 2 0 0 81 7 60
2020 Does not provide services to public 52 30 9 5 3 1 0 83 8 465
2019 Provides services to public 48 34 9 9 0 0 0 82 9 70
2019 Does not provide services to public 45 33 11 7 3 1 1 79 10 440

Job fit and development

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 30 36 13 15 4 1 0 67 19 70
2024 Does not provide services to public 29 42 13 13 2 0 1 71 15 550
2022 Provides services to public 38 45 5 10 1 0 0 83 12 70
2022 Does not provide services to public 40 39 13 6 2 0 0 79 8 470
2020 Provides services to public 39 38 14 10 0 0 0 76 10 60
2020 Does not provide services to public 39 44 9 6 1 0 1 84 6 465
2019 Provides services to public 35 41 7 11 5 0 2 77 16 70
2019 Does not provide services to public 37 37 14 10 2 0 0 75 12 435

Question 28. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 50 21 16 4 7 3 0 73 11 70
2024 Does not provide services to public 54 27 10 2 4 1 2 83 6 545
2022 Provides services to public 53 25 10 4 4 4 0 82 8 70
2022 Does not provide services to public 58 23 10 4 3 1 2 83 7 470
2020 Provides services to public 50 25 16 4 4 2 0 76 7 60
2020 Does not provide services to public 53 26 12 4 2 1 1 81 7 465

Question 43. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 28 25 18 16 9 4 0 56 26 70
2024 Does not provide services to public 21 39 20 11 7 1 0 61 18 550
2022 Provides services to public 32 36 20 8 1 3 0 70 9 70
2022 Does not provide services to public 30 37 16 8 5 3 1 70 13 470
2020 Provides services to public 28 37 21 9 2 2 1 66 11 60
2020 Does not provide services to public 25 41 15 11 5 3 0 68 16 465
2019 Provides services to public 23 35 21 7 9 4 0 61 17 70
2019 Does not provide services to public 21 35 19 16 8 1 0 57 25 440

Question 44a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 35 34 17 4 6 1 3 36 64 70
2024 Does not provide services to public 43 24 13 8 6 2 5 46 54 550
2022 Provides services to public 44 22 13 10 7 0 4 70
2022 Does not provide services to public 50 21 13 6 3 1 6 470
2020 Provides services to public 46 32 18 2 0 0 3 60
2020 Does not provide services to public 51 24 13 5 3 0 3 465
2019 Provides services to public 53 23 11 0 4 2 7 70
2019 Does not provide services to public 54 22 13 5 2 1 4 440

Question 44b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 67 8 9 0 2 1 12 78 22 70
2024 Does not provide services to public 61 12 8 2 3 2 11 70 30 550

Question 44c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 66 9 3 3 7 4 9 75 25 70
2024 Does not provide services to public 67 9 5 2 5 5 6 76 24 545
2022 Provides services to public 76 7 6 3 1 3 4 70
2022 Does not provide services to public 71 8 5 3 3 4 6 470
2020 Provides services to public 85 3 3 4 0 0 5 60
2020 Does not provide services to public 73 10 5 3 4 2 3 465
2019 Provides services to public 77 5 6 3 1 2 6 70
2019 Does not provide services to public 72 9 7 2 3 2 4 440

Question 44d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 71 10 0 1 0 2 16 86 14 70
2024 Does not provide services to public 70 6 3 1 3 2 14 84 16 550

Question 44e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 68 13 4 0 1 4 10 79 21 70
2024 Does not provide services to public 64 9 5 4 4 2 13 75 25 550

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 16 31 13 15 18 4 3 50 36 70
2024 Does not provide services to public 18 29 16 17 13 4 3 51 32 545
2022 Provides services to public 21 37 7 17 9 6 4 63 29 70
2022 Does not provide services to public 19 33 12 17 13 3 4 55 32 470
2020 Provides services to public 15 38 17 21 7 2 1 54 29 60
2020 Does not provide services to public 15 25 16 18 16 3 7 45 37 465
2019 Provides services to public 10 36 10 17 14 6 6 53 35 70
2019 Does not provide services to public 11 26 18 20 20 1 3 39 42 440

Empowerment

Question 14. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 34 39 12 7 8 0 0 74 14 70
2024 Does not provide services to public 31 38 13 11 6 0 0 69 17 550
2022 Provides services to public 45 36 13 1 3 0 3 83 4 70
2022 Does not provide services to public 42 39 9 7 3 0 0 81 10 470
2020 Provides services to public 45 43 7 5 0 0 0 88 5 60
2020 Does not provide services to public 43 37 12 5 2 0 0 81 7 465
2019 Provides services to public 39 43 11 4 3 0 0 82 7 70
2019 Does not provide services to public 33 44 11 9 3 0 0 77 12 440

Question 15. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 44 30 12 9 5 0 0 74 14 70
2024 Does not provide services to public 36 37 14 7 5 0 0 74 12 550
2022 Provides services to public 47 38 11 1 3 0 0 85 4 70
2022 Does not provide services to public 48 33 11 4 3 0 0 81 8 470
2020 Provides services to public 42 41 7 8 2 0 0 83 10 60
2020 Does not provide services to public 45 35 10 7 3 0 0 80 10 465
2019 Provides services to public 51 34 8 3 4 0 0 84 7 70
2019 Does not provide services to public 34 36 15 11 4 0 0 70 16 440

Question 16. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 43 32 8 10 6 0 0 76 16 70
2024 Does not provide services to public 32 40 17 7 3 0 0 72 11 545
2022 Provides services to public 36 36 18 6 4 0 0 72 10 70
2022 Does not provide services to public 40 39 14 5 2 0 0 79 7 470
2020 Provides services to public 36 53 5 7 0 0 0 89 7 60
2020 Does not provide services to public 38 43 11 5 1 0 1 82 7 460
2019 Provides services to public 39 40 12 9 1 0 0 79 10 70
2019 Does not provide services to public 30 44 13 9 3 1 0 74 12 430

Question 46. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 28 42 15 7 5 3 0 72 12 70
2024 Does not provide services to public 21 40 20 9 5 5 1 65 14 545
2022 Provides services to public 30 43 12 10 3 1 2 74 13 70
2022 Does not provide services to public 26 46 16 7 3 3 0 73 10 470
2020 Provides services to public 24 62 5 5 2 2 0 88 7 60
2020 Does not provide services to public 27 47 16 6 2 2 0 76 8 465
2019 Provides services to public 25 48 16 7 3 1 0 74 10 70
2019 Does not provide services to public 18 43 24 11 2 2 0 62 13 440

Work-life balance and workload

Question 7. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 36 45 10 3 7 0 0 81 9 70
2024 Does not provide services to public 39 32 12 9 6 1 1 72 16 545
2022 Provides services to public 58 28 4 8 1 0 0 86 9 70
2022 Does not provide services to public 51 29 11 4 3 0 1 81 7 470
2020 Provides services to public 42 29 13 12 4 0 0 71 15 60
2020 Does not provide services to public 46 32 10 7 3 1 2 80 10 465
2019 Provides services to public 52 35 6 5 1 0 0 87 6 70
2019 Does not provide services to public 45 33 10 7 3 0 1 80 10 440

Question 18. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 27 48 8 10 7 0 0 76 16 70
2024 Does not provide services to public 28 38 16 10 7 0 1 67 17 550
2022 Provides services to public 35 36 13 7 9 0 0 71 16 70
2022 Does not provide services to public 29 33 17 12 8 0 1 63 19 470
2020 Provides services to public 26 39 16 14 5 0 0 65 19 60
2020 Does not provide services to public 27 29 19 15 9 0 0 57 24 465
2019 Provides services to public 35 33 14 10 8 0 0 68 18 70
2019 Does not provide services to public 28 37 15 13 7 0 0 65 20 440

Question 30. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 62 25 4 5 1 0 3 90 7 70
2024 Does not provide services to public 65 25 4 2 2 1 1 92 4 545
2022 Provides services to public 66 26 3 0 3 0 2 94 3 70
2022 Does not provide services to public 66 24 4 2 1 2 1 93 2 470

Mobility and retention

Question 57_1. Do you intend to leave your current position in the next two years?

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.

Survey year Demographic Yes
(%)
No
(%)
Unsure
(%)
Total responses
2024 Provides services to public 22 48 30 70
2024 Does not provide services to public 39 35 25 550
2022 Provides services to public 38 34 28 70
2022 Does not provide services to public 39 37 25 470
2020 Provides services to public 23 47 30 60
2020 Does not provide services to public 25 41 34 465
2019 Provides services to public 24 45 31 70
2019 Does not provide services to public 24 43 33 440

Question 57_2. Of those who indicated that they intend to leave their current position in the next two years: Please indicate your reason for leaving

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other reason
(%)
Total responses
2024 Provides services to public 9 43 30 0 18 0 15
2024 Does not provide services to public 14 42 21 5 9 9 205
2022 Provides services to public 7 50 23 4 6 11 25
2022 Does not provide services to public 18 43 13 5 12 9 175
2020 Provides services to public 28 38 15 8 12 0 15
2020 Does not provide services to public 13 40 26 3 14 4 115
2019 Provides services to public 29 16 11 6 25 14 15
2019 Does not provide services to public 14 35 22 4 21 3 105
Top of page

Workplace

Organizational goals

Question 11. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 60 34 5 0 1 0 0 94 1 65
2024 Does not provide services to public 44 40 8 5 2 0 0 84 7 545
2022 Provides services to public 54 38 5 0 3 0 0 92 3 70
2022 Does not provide services to public 47 42 7 4 1 0 0 89 5 470
2020 Provides services to public 58 37 2 3 0 0 0 95 3 60
2020 Does not provide services to public 51 39 6 3 0 0 0 90 4 465
2019 Provides services to public 50 44 5 1 0 0 0 94 1 70
2019 Does not provide services to public 42 42 10 4 2 0 0 84 6 435

Question 38. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 31 51 12 4 3 0 0 81 7 70
2024 Does not provide services to public 30 43 12 10 4 0 0 74 14 545
2022 Provides services to public 33 55 3 7 0 1 0 90 7 70
2022 Does not provide services to public 32 49 12 5 2 0 0 82 7 470
2020 Provides services to public 30 56 6 1 3 3 0 89 5 60
2020 Does not provide services to public 32 50 9 7 2 1 0 82 9 465
2019 Provides services to public 34 43 15 7 1 0 0 77 8 70
2019 Does not provide services to public 29 47 13 8 3 0 0 76 11 440

Organizational performance

Question 19a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 11 27 41 17 2 0 2 20 39 65
2024 Does not provide services to public 8 31 37 15 6 0 3 22 40 550
2022 Provides services to public 5 20 54 18 1 0 2 20 25 70
2022 Does not provide services to public 6 19 43 20 10 1 1 31 25 470
2020 Provides services to public 7 24 42 17 10 0 0 27 31 60
2020 Does not provide services to public 7 21 40 24 6 1 1 31 28 465
2019 Provides services to public 7 27 33 22 3 4 5 28 37 70
2019 Does not provide services to public 6 27 41 18 6 1 1 24 34 440

Question 19b. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 29 32 22 12 2 1 0 15 63 70
2024 Does not provide services to public 25 28 29 11 5 0 2 17 54 545
2022 Provides services to public 17 32 35 12 4 0 0 17 49 70
2022 Does not provide services to public 17 25 33 13 8 3 2 21 44 470
2020 Provides services to public 17 34 23 18 7 0 2 25 52 60
2020 Does not provide services to public 20 27 29 13 7 3 1 21 49 465
2019 Provides services to public 26 23 31 12 1 0 7 15 52 70
2019 Does not provide services to public 24 30 26 10 7 1 2 17 56 440

Question 19c. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 10 19 28 36 4 1 2 41 30 70
2024 Does not provide services to public 9 19 36 25 10 0 1 35 28 550
2022 Provides services to public 4 13 42 22 15 0 5 38 18 70
2022 Does not provide services to public 6 20 36 23 13 0 2 37 26 470
2020 Provides services to public 1 27 33 26 12 0 1 39 28 60
2020 Does not provide services to public 7 23 35 21 13 0 1 35 30 465
2019 Provides services to public 3 19 31 32 14 0 1 47 22 70
2019 Does not provide services to public 6 24 38 21 9 1 1 31 30 435

Question 19d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 15 18 30 20 8 3 5 31 36 70
2024 Does not provide services to public 14 22 31 17 11 1 4 29 38 550
2022 Provides services to public 16 28 28 14 11 0 3 26 46 70
2022 Does not provide services to public 13 25 25 20 12 2 4 33 40 470
2020 Provides services to public 13 24 23 25 12 0 3 38 38 60
2020 Does not provide services to public 15 26 26 18 11 2 2 30 43 465
2019 Provides services to public 17 21 26 23 10 1 1 35 39 70
2019 Does not provide services to public 15 28 28 17 9 2 2 27 44 440

Question 19e. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 11 16 35 28 3 3 3 33 29 70
2024 Does not provide services to public 8 18 29 23 14 3 5 41 28 550
2022 Provides services to public 18 23 31 12 4 7 6 18 46 70
2022 Does not provide services to public 12 23 28 18 10 5 4 31 39 470
2020 Provides services to public 2 19 23 40 10 3 1 53 22 60
2020 Does not provide services to public 5 15 30 24 19 4 3 46 21 465
2019 Provides services to public 12 14 29 28 11 1 5 41 28 70
2019 Does not provide services to public 6 15 29 28 18 2 3 48 21 435

Question 19f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 19 20 34 24 0 4 0 24 40 70
2024 Does not provide services to public 14 24 37 15 7 0 2 23 40 550
2022 Provides services to public 11 28 41 10 7 0 3 18 40 70
2022 Does not provide services to public 13 24 32 17 8 3 2 27 39 470
2020 Provides services to public 11 24 35 21 9 0 0 30 35 60
2020 Does not provide services to public 12 24 34 16 9 4 2 26 38 465
2019 Provides services to public 11 23 37 16 6 0 7 23 37 70
2019 Does not provide services to public 14 23 39 14 8 1 2 22 37 440

Question 19g. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 4 14 28 23 26 1 4 52 19 70
2024 Does not provide services to public 2 7 24 38 26 1 3 66 9 550
2022 Provides services to public 3 11 19 27 36 0 4 66 15 70
2022 Does not provide services to public 1 7 24 37 28 1 3 67 8 470
2020 Provides services to public 2 10 42 32 14 0 0 46 11 60
2020 Does not provide services to public 2 12 34 37 13 1 1 51 14 465
2019 Provides services to public 3 15 34 28 15 0 5 45 19 70
2019 Does not provide services to public 3 13 33 29 18 1 2 49 17 440

Question 39. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 20 28 22 19 10 0 0 48 30 70
2024 Does not provide services to public 11 31 20 25 12 1 0 43 37 545
2022 Provides services to public 21 37 22 17 2 0 0 59 19 70
2022 Does not provide services to public 19 39 21 14 4 3 1 60 19 470
2020 Provides services to public 27 40 18 11 2 0 1 68 13 60
2020 Does not provide services to public 19 44 21 10 4 2 0 64 14 465
2019 Provides services to public 19 41 22 11 4 3 0 61 16 70
2019 Does not provide services to public 16 36 25 18 3 3 0 53 21 440

Diversity and inclusion

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 51 31 5 7 4 1 0 83 12 70
2024 Does not provide services to public 52 30 9 5 3 1 0 83 8 550
2022 Provides services to public 52 33 7 5 4 0 0 85 9 70
2022 Does not provide services to public 58 29 6 4 3 0 0 88 6 470
2020 Provides services to public 53 30 6 5 5 1 0 84 10 60
2020 Does not provide services to public 55 32 6 3 2 1 0 89 5 465
2019 Provides services to public 51 26 11 10 1 0 0 78 11 70
2019 Does not provide services to public 51 32 8 5 3 1 0 84 8 440

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 64 23 9 2 1 0 0 87 4 70
2024 Does not provide services to public 55 33 5 5 1 1 0 89 6 550
2022 Provides services to public 53 37 6 4 1 0 0 89 5 70
2022 Does not provide services to public 62 29 4 3 1 0 0 92 4 470
2020 Provides services to public 63 21 7 5 2 1 0 86 7 60
2020 Does not provide services to public 63 28 5 3 1 0 0 91 4 460
2019 Provides services to public 59 30 2 6 1 0 2 90 7 70
2019 Does not provide services to public 53 37 5 3 2 0 0 90 5 440

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 46 33 10 5 4 1 0 80 9 70
2024 Does not provide services to public 47 37 9 4 1 1 0 85 6 550
2022 Provides services to public 52 39 5 2 3 0 0 90 4 70
2022 Does not provide services to public 54 34 8 2 1 1 0 88 3 470
2020 Provides services to public 43 48 3 4 0 0 2 93 4 60
2020 Does not provide services to public 52 35 8 2 1 1 0 88 3 460
2019 Provides services to public 57 24 13 4 1 0 0 81 6 70
2019 Does not provide services to public 43 41 10 3 2 1 0 84 5 440

Question 47. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 43 39 6 5 5 1 0 83 10 70
2024 Does not provide services to public 32 40 15 6 5 1 0 73 11 545
2022 Provides services to public 39 46 8 4 1 1 0 86 5 70
2022 Does not provide services to public 39 41 10 5 3 2 0 81 8 470
2020 Provides services to public 36 42 19 3 0 0 0 78 3 55
2020 Does not provide services to public 41 42 10 5 2 1 0 84 7 465
2019 Provides services to public 41 49 6 4 0 0 0 90 4 70
2019 Does not provide services to public 37 42 13 6 2 0 0 79 8 440

Question 48. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes individuals who have an array of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. This includes but is not limited to differences in ethnicity or race, culture, religion, disability, sexual orientation, gender identity, age, educational background, region, and marital or parental status.
Definition of the term has changed from PSES 2022.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 43 37 10 4 3 1 2 83 7 70
2024 Does not provide services to public 40 39 8 6 2 4 1 84 9 545
2022 Provides services to public 42 41 10 1 1 3 2 87 3 70
2022 Does not provide services to public 38 42 12 3 2 3 0 82 5 470
2020 Provides services to public 51 36 8 2 0 3 0 90 2 60
2020 Does not provide services to public 42 40 8 4 2 4 0 86 6 465
2019 Provides services to public 55 34 4 1 0 5 0 94 2 70
2019 Does not provide services to public 46 40 9 4 2 1 0 86 5 440

Question 53. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 53 34 10 3 0 0 0 87 3 65
2024 Does not provide services to public 48 34 8 5 4 0 0 82 9 550
2022 Provides services to public 63 32 3 3 0 0 0 95 3 70
2022 Does not provide services to public 58 34 4 3 1 0 0 91 4 470
2020 Provides services to public 62 33 1 3 0 0 0 95 3 60
2020 Does not provide services to public 60 31 6 1 2 0 0 91 3 465
2019 Provides services to public 57 33 10 0 0 0 0 90 0 70
2019 Does not provide services to public 54 33 8 3 1 0 0 87 5 440

Anti-racism

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 25 34 14 6 5 11 4 70 14 70
2024 Does not provide services to public 37 31 9 7 5 7 4 76 13 550
2022 Provides services to public 44 35 10 2 1 5 3 85 4 70
2022 Does not provide services to public 43 31 9 4 3 6 5 83 7 470

Question 25. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 29 33 12 9 3 8 6 72 14 70
2024 Does not provide services to public 37 29 9 9 4 7 5 75 15 550
2022 Provides services to public 47 31 9 1 3 6 3 86 4 70
2022 Does not provide services to public 45 29 9 4 3 5 5 83 7 470

Question 49. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism is the active process of identifying and eliminating racism by changing systems, organizational structures, policies and practices and attitudes, so that power is redistributed and shared equitably.
Definition of the term has changed from PSES 2022.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 39 20 22 4 3 11 2 67 8 70
2024 Does not provide services to public 30 26 17 6 4 16 1 68 12 550
2022 Provides services to public 29 25 21 7 2 15 2 64 10 70
2022 Does not provide services to public 32 28 19 6 3 13 1 69 10 470
2020 Provides services to public 39 37 14 3 0 7 0 82 3 60
2020 Does not provide services to public 37 34 12 5 2 8 0 78 8 465

Question 50. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 32 40 6 4 4 5 9 84 9 70
2024 Does not provide services to public 36 36 7 8 4 5 4 79 13 550
2022 Provides services to public 44 36 4 4 1 7 3 89 6 70
2022 Does not provide services to public 44 36 8 5 2 4 2 85 7 470
2020 Provides services to public 44 39 3 3 4 4 3 89 7 60
2020 Does not provide services to public 46 35 7 4 3 3 3 85 8 465

Question 52. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 15 13 19 0 8 46 0 52 14 70
2024 Does not provide services to public 9 17 20 4 5 42 4 48 15 550
2022 Provides services to public 16 15 16 3 3 47 1 58 11 70
2022 Does not provide services to public 9 14 19 2 3 46 5 49 11 470

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 29 35 11 4 10 3 7 71 16 70
2024 Does not provide services to public 25 30 16 9 6 7 6 64 18 545
2022 Provides services to public 14 39 21 5 6 7 6 62 14 70
2022 Does not provide services to public 28 31 14 6 5 7 8 70 13 470
2020 Provides services to public 27 36 19 5 4 3 6 70 10 60
2020 Does not provide services to public 29 32 15 6 4 8 6 71 12 465
2019 Provides services to public 26 37 16 7 3 7 4 71 11 70
2019 Does not provide services to public 31 33 13 7 5 6 4 72 13 440

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 33 32 20 6 6 2 2 67 12 70
2024 Does not provide services to public 27 42 15 9 5 2 0 71 14 545
2022 Provides services to public 36 36 13 8 0 6 0 77 9 70
2022 Does not provide services to public 30 43 12 8 4 2 1 76 12 470
2020 Provides services to public 32 53 10 2 0 3 0 88 2 60
2020 Does not provide services to public 33 37 13 9 4 1 2 73 14 465
2019 Provides services to public 22 49 12 5 5 3 3 76 11 70
2019 Does not provide services to public 28 41 14 9 4 2 2 72 13 440

Question 41. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 42 45 9 2 1 1 0 88 3 70
2024 Does not provide services to public 36 41 13 5 4 0 0 78 9 550
2022 Provides services to public 37 43 12 1 1 5 2 85 3 70
2022 Does not provide services to public 37 42 12 4 2 1 1 80 7 470
2020 Provides services to public 45 39 8 7 0 1 0 85 7 60
2020 Does not provide services to public 34 44 14 5 2 1 0 79 7 465
2019 Provides services to public 34 42 18 2 3 2 0 77 5 70
2019 Does not provide services to public 33 37 20 6 2 2 0 71 8 440

Question 42. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 18 22 21 10 10 19 0 49 24 70
2024 Does not provide services to public 17 28 20 11 12 10 2 51 26 545
2022 Provides services to public 23 29 12 16 5 10 4 61 25 70
2022 Does not provide services to public 22 27 17 10 7 12 5 58 21 470
2020 Provides services to public 22 27 14 12 12 11 3 57 27 60
2020 Does not provide services to public 21 27 19 13 7 10 3 55 22 465
2019 Provides services to public 12 23 19 13 9 15 9 47 29 70
2019 Does not provide services to public 19 26 20 12 11 8 3 51 27 440

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 40 44 4 10 3 0 0 83 13 70
2024 Does not provide services to public 43 43 4 7 3 0 0 86 9 545
2022 Provides services to public 54 35 4 6 1 0 0 89 8 70
2022 Does not provide services to public 48 43 2 6 1 0 0 91 7 470
2020 Provides services to public 41 46 10 3 0 0 0 87 3 60
2020 Does not provide services to public 40 44 6 9 0 0 0 84 9 465

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 28 30 11 17 10 0 3 60 28 70
2024 Does not provide services to public 24 30 12 17 16 0 1 54 33 550
2022 Provides services to public 54 35 9 1 0 0 1 90 1 70
2022 Does not provide services to public 52 34 6 4 2 0 2 88 6 470
2020 Provides services to public 35 41 16 5 2 0 0 76 7 60
2020 Does not provide services to public 30 41 13 14 3 0 1 71 16 465
2019 Provides services to public 42 51 4 1 2 0 0 93 3 70
2019 Does not provide services to public 54 37 4 4 2 0 0 91 5 440

Question 6. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 40 35 8 9 4 1 2 78 14 70
2024 Does not provide services to public 44 35 9 9 2 0 0 79 11 550
2022 Provides services to public 62 30 6 0 0 2 0 93 0 70
2022 Does not provide services to public 57 35 4 3 1 0 1 92 4 470
2020 Provides services to public 41 45 9 5 0 0 0 87 5 60
2020 Does not provide services to public 45 37 11 6 1 0 0 82 7 465
2019 Provides services to public 61 24 7 7 0 0 0 86 7 70
2019 Does not provide services to public 56 36 5 2 1 0 0 92 3 435

Use of official languages

Question 2. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 64 21 9 7 0 0 0 84 7 70
2024 Does not provide services to public 62 26 5 5 1 0 1 89 7 545

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 50 29 8 12 2 0 0 79 13 70
2024 Does not provide services to public 51 29 8 8 2 0 1 81 11 550

Question 32. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 78 19 0 1 1 0 0 97 3 70
2024 Does not provide services to public 85 11 1 1 0 0 0 97 2 545
2022 Provides services to public 82 11 3 2 1 0 1 95 3 70
2022 Does not provide services to public 83 12 2 2 1 0 0 96 2 470
2019 Provides services to public 85 11 0 2 0 0 2 98 2 70
2019 Does not provide services to public 83 11 3 1 1 0 1 95 2 440

Question 37. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 83 14 2 0 0 0 0 98 0 70
2024 Does not provide services to public 68 24 6 1 0 1 0 93 1 550
2022 Provides services to public 76 18 3 1 0 2 0 96 1 70
2022 Does not provide services to public 73 19 5 1 0 1 0 94 1 470
2020 Provides services to public 69 26 4 1 0 0 0 95 1 60
2020 Does not provide services to public 65 27 5 2 0 1 0 93 2 465
2019 Provides services to public 65 19 3 1 1 8 2 93 3 70
2019 Does not provide services to public 65 24 7 0 1 2 0 91 1 440

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment refers to any action, conduct or comment, including of a sexual nature, that can reasonably be expected to cause offence, humiliation or other physical or psychological injury or illness to an employee, including any prescribed action, conduct or comment.

Question 58. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past 12 months?

Definition of the term has changed from PSES 2022.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Provides services to public 14 86 70
2024 Does not provide services to public 11 89 550
2022 Provides services to public 12 88 70
2022 Does not provide services to public 8 92 470

Question 59a. From whom did you experience harassment on the job? ...Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 53 47 60
2022 Provides services to public 39 61 10
2022 Does not provide services to public 50 50 35

Question 59b. From whom did you experience harassment on the job? …Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 47 53 60
2022 Provides services to public 71 29 10
2022 Does not provide services to public 49 51 35

Question 59c. From whom did you experience harassment on the job? …Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 8 92 60
2022 Provides services to public 0 100 10
2022 Does not provide services to public 2 98 35

Question 59d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 0 100 60
2022 Provides services to public 0 100 10
2022 Does not provide services to public 0 100 35

Question 59e. From whom did you experience harassment on the job? …Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Provides services to public 11 89 10
2022 Does not provide services to public 5 95 35

Question 59f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Provides services to public 11 89 10
2022 Does not provide services to public 2 98 35

Question 59g. From whom did you experience harassment on the job? …Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Provides services to public 0 100 10
2022 Does not provide services to public 14 86 35

Question 60a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 39 61 60
2022 Provides services to public 52 48 10
2022 Does not provide services to public 21 79 35

Question 60b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 38 62 60
2022 Provides services to public 52 48 10
2022 Does not provide services to public 31 69 35

Question 60c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 58 42 60
2022 Provides services to public 72 28 10
2022 Does not provide services to public 58 42 35

Question 60d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 37 63 60
2022 Provides services to public 21 79 10
2022 Does not provide services to public 51 49 35

Question 60e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 38 62 60
2022 Provides services to public 52 48 10
2022 Does not provide services to public 18 82 35

Question 60f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 65 35 60
2022 Provides services to public 59 41 10
2022 Does not provide services to public 58 42 35

Question 60g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 30 70 60
2022 Provides services to public 22 78 10
2022 Does not provide services to public 26 74 35

Question 60h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Provides services to public 0 100 10
2022 Does not provide services to public 0 100 35

Question 60i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Provides services to public 0 100 10
2022 Does not provide services to public 3 97 35

Question 60j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Provides services to public 11 89 10
2022 Does not provide services to public 10 90 35

Question 60k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 42 58 60
2022 Provides services to public 51 49 10
2022 Does not provide services to public 37 63 35

Question 60l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 17 83 60
2022 Provides services to public 10 90 10
2022 Does not provide services to public 18 82 35

Question 60m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 11 89 60
2022 Provides services to public 10 90 10
2022 Does not provide services to public 20 80 35

Question 61a. What action(s) did you take to address the harassment you experienced? …I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 64 36 60
2022 Does not provide services to public 62 38 35

Question 61b. What action(s) did you take to address the harassment you experienced? …I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 23 77 60
2022 Does not provide services to public 22 78 35

Question 61c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 13 87 60
2022 Does not provide services to public 19 81 35

Question 61d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 11 89 60
2022 Does not provide services to public 16 84 35

Question 61e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 11 89 60
2022 Does not provide services to public 10 90 35

Question 61f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 8 92 35

Question 61g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 8 92 60
2022 Does not provide services to public 13 87 35

Question 61h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 16 84 60
2022 Does not provide services to public 15 85 35

Question 61i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 19 81 60
2022 Does not provide services to public 23 77 35

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Provides services to public 10 90 10
2022 Does not provide services to public 10 90 35

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 26 74 55
2022 Provides services to public 18 82 10
2022 Does not provide services to public 23 77 35

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Provides services to public 0 100 10
2022 Does not provide services to public 11 89 35

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Provides services to public 8 92 10
2022 Does not provide services to public 11 89 35

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 9 91 55
2022 Provides services to public 18 82 10
2022 Does not provide services to public 16 84 35

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Provides services to public 10 90 10
2022 Does not provide services to public 14 86 35

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 12 88 55
2022 Provides services to public 10 90 10
2022 Does not provide services to public 0 100 35

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 16 84 55
2022 Provides services to public 21 79 10
2022 Does not provide services to public 18 82 35

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 10 90 55
2022 Provides services to public 21 79 10
2022 Does not provide services to public 12 88 35

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 36 64 55
2022 Provides services to public 32 68 10
2022 Does not provide services to public 30 70 35

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 13 87 55
2022 Provides services to public 21 79 10
2022 Does not provide services to public 12 88 35

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 51 49 55
2022 Provides services to public 53 47 10
2022 Does not provide services to public 51 49 35

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Provides services to public 11 89 10
2022 Does not provide services to public 3 97 35

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 52 48 55
2022 Provides services to public 82 18 10
2022 Does not provide services to public 45 55 35

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 19 81 55
2022 Provides services to public 20 80 10
2022 Does not provide services to public 11 89 35

Question 63. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Does not provide services to public 10 10 14 6 6 44 11 44 25 545
2022 Provides services to public 12 11 10 7 5 42 14 51 27 70
2022 Does not provide services to public 12 15 9 5 4 41 14 60 19 470
2020 Provides services to public 21 10 17 3 4 35 10 56 13 60
2020 Does not provide services to public 18 16 15 6 4 33 7 57 18 465
2019 Provides services to public 8 17 17 8 1 30 19 49 19 70
2019 Does not provide services to public 16 16 16 9 4 31 9 52 21 440

Question 64. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 25 42 21 0 4 8 0 72 5 65
2024 Does not provide services to public 23 38 14 4 4 15 1 73 10 550
2022 Provides services to public 32 36 11 4 1 17 0 80 6 70
2022 Does not provide services to public 29 38 13 5 3 11 1 76 9 470
2020 Provides services to public 38 37 14 0 2 9 0 82 2 60
2020 Does not provide services to public 37 32 12 6 3 9 1 77 9 465
2019 Provides services to public 34 29 21 1 3 9 3 72 5 70
2019 Does not provide services to public 32 36 17 6 2 7 1 74 8 440

Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Question 65. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Provides services to public 8 92 70
2024 Does not provide services to public 9 91 545
2022 Does not provide services to public 7 93 470

Question 66a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 34 66 50
2022 Does not provide services to public 39 61 30

Question 66b. From whom did you experience discrimination on the job? …Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 65 35 50
2022 Does not provide services to public 81 19 30

Question 66c. From whom did you experience discrimination on the job? …Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 5 95 30

Question 66d. From whom did you experience discrimination on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 0 100 50
2022 Does not provide services to public 0 100 30

Question 66e. From whom did you experience discrimination on the job? …Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 6 94 30

Question 66f. From whom did you experience discrimination on the job? …Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 30

Question 66g. From whom did you experience discrimination on the job? …Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 24 76 50
2022 Does not provide services to public 20 80 30

Question 67a. Please indicate the type of discrimination you experienced. …Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 40 60 45
2022 Does not provide services to public 20 80 30

Question 67b. Please indicate the type of discrimination you experienced. …National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 35 65 45
2022 Does not provide services to public 38 62 30

Question 67c. Please indicate the type of discrimination you experienced. …Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 24 76 45
2022 Does not provide services to public 14 86 30

Question 67d. Please indicate the type of discrimination you experienced. …Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 9 91 30

Question 67e. Please indicate the type of discrimination you experienced. …Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 30 70 45
2022 Does not provide services to public 36 64 30

Question 67f. Please indicate the type of discrimination you experienced. …Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 37 63 45
2022 Does not provide services to public 17 83 30

Question 67g. Please indicate the type of discrimination you experienced. …Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 30

Question 67h. Please indicate the type of discrimination you experienced. …Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 30

Question 67i. Please indicate the type of discrimination you experienced. …Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 12 88 45
2022 Does not provide services to public 6 94 30

Question 67j. Please indicate the type of discrimination you experienced. …Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 15 85 45
2022 Does not provide services to public 0 100 30

Question 67k. Please indicate the type of discrimination you experienced. …Genetic characteristics (including a requirement to undergo a genetic test or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 30

Question 67l. Please indicate the type of discrimination you experienced. …Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 15 85 45
2022 Does not provide services to public 3 97 30

Question 67m. Please indicate the type of discrimination you experienced. …Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 0 100 45
2022 Does not provide services to public 0 100 30

Question 68a. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 21 79 45
2022 Does not provide services to public 22 78 30

Question 68b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 9 91 30

Question 68c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 11 89 45
2022 Does not provide services to public 17 83 30

Question 68d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 10 90 45
2022 Does not provide services to public 18 82 30

Question 68e. What action(s) did you take to address the discrimination you experienced? …I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 0 100 45
2022 Does not provide services to public 4 96 30

Question 68f. What action(s) did you take to address the discrimination you experienced? …I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 6 94 30

Question 68g. What action(s) did you take to address the discrimination you experienced? …I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 30

Question 68h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 16 84 30

Question 68i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 62 38 45
2022 Does not provide services to public 52 48 30

Question 69a. Why did you not file a grievance or formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 30

Question 69b. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 13 87 45
2022 Does not provide services to public 6 94 30

Question 69c. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 30

Question 69d. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 0 100 30

Question 69e. Why did you not file a grievance or formal complaint about the discrimination you experienced? … Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 7 93 30

Question 69f. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 0 100 45
2022 Does not provide services to public 4 96 30

Question 69g. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 6 94 30

Question 69h. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 15 85 45
2022 Does not provide services to public 20 80 30

Question 69i. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 23 77 30

Question 69j. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 25 75 45
2022 Does not provide services to public 22 78 30

Question 69k. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 13 87 30

Question 69l. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 46 54 45
2022 Does not provide services to public 64 36 30

Question 69m. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2022 Does not provide services to public 3 97 30

Question 69n. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 54 46 45
2022 Does not provide services to public 69 31 30

Question 69p. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 11 89 45
2022 Does not provide services to public 11 89 30

Question 70. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 14 7 14 1 4 54 5 52 14 70
2024 Does not provide services to public 12 15 14 4 3 48 5 57 13 550
2022 Provides services to public 16 17 9 4 0 42 12 72 8 70
2022 Does not provide services to public 14 15 10 4 2 46 10 64 13 470
2020 Provides services to public 24 16 17 0 2 30 10 67 3 60
2020 Does not provide services to public 21 17 13 3 3 37 6 66 10 465
2019 Provides services to public 11 20 17 3 0 31 18 61 6 70
2019 Does not provide services to public 17 16 16 3 3 37 7 59 12 440

Question 71. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 31 37 17 3 3 9 0 75 6 70
2024 Does not provide services to public 24 39 15 3 2 15 1 76 6 550
2022 Provides services to public 30 41 6 4 0 18 2 88 5 70
2022 Does not provide services to public 32 38 11 3 3 13 1 81 6 470
2020 Provides services to public 38 39 8 0 2 13 0 89 2 60
2020 Does not provide services to public 39 33 12 4 2 9 1 80 7 465
2019 Provides services to public 30 36 15 1 1 12 3 78 3 70
2019 Does not provide services to public 35 36 13 3 2 11 0 80 6 440

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to telework, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 84. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Definition of the term has changed from PSES 2022.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Provides services to public 13 87 70
2024 Does not provide services to public 16 84 545
2022 Provides services to public 14 86 70
2022 Does not provide services to public 9 91 470
2020 Provides services to public 8 92 60
2020 Does not provide services to public 8 92 465
2019 Provides services to public 3 97 70
2019 Does not provide services to public 11 89 440

Question 85. Were the requests for workplace accommodation measures related to a disability?

Disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society. Barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 56 44 95
2022 Provides services to public 48 52 10
2022 Does not provide services to public 71 29 45

Question 86. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Does not provide services to public 69 31 95
2022 Provides services to public 68 32 10
2022 Does not provide services to public 80 20 45

Question 87. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Does not provide services to public 43 32 7 7 10 1 0 75 18 65
2022 Does not provide services to public 48 35 13 0 0 3 0 86 0 35

Question 88. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 39 43 10 3 0 5 0 86 4 70
2024 Does not provide services to public 43 34 8 5 3 2 5 83 8 550
2022 Provides services to public 48 34 0 2 1 8 7 97 3 70
2022 Does not provide services to public 47 36 7 3 1 2 3 88 4 470
2020 Provides services to public 48 38 9 2 0 3 0 89 2 60
2020 Does not provide services to public 47 35 7 4 1 1 5 87 5 465
Top of page

Workplace well-being

A safe and healthy workplace

Question 80. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 57 32 2 4 4 1 0 90 8 70
2024 Does not provide services to public 53 33 6 4 4 1 0 86 8 550
2022 Provides services to public 54 35 4 1 4 3 0 91 5 70
2022 Does not provide services to public 54 31 6 4 3 1 1 87 7 470
2020 Provides services to public 57 27 12 4 0 0 0 84 4 60
2020 Does not provide services to public 55 31 8 5 2 0 0 86 7 465

A psychologically healthy workplace

Question 51. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 3 1 7 8 39 6 35 81 7 70
2024 Does not provide services to public 3 5 10 8 41 4 28 72 13 545
2022 Provides services to public 6 6 5 9 42 3 30 75 17 70
2022 Does not provide services to public 2 3 8 9 44 3 31 80 8 470

Question 76. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 32 50 4 8 2 4 0 85 11 70
2024 Does not provide services to public 26 46 16 6 5 2 0 74 10 545
2022 Provides services to public 30 44 17 3 3 2 0 77 6 70
2022 Does not provide services to public 28 50 13 5 1 3 0 80 7 470
2020 Provides services to public 49 44 3 2 2 0 0 93 4 60
2020 Does not provide services to public 48 42 6 2 1 1 0 91 3 465
2019 Provides services to public 33 40 17 1 1 6 1 79 3 70
2019 Does not provide services to public 35 45 13 3 1 1 0 82 4 435

Question 77. In general, how is your mental health?

Survey year Demographic Excellent
(%)
Very good
(%)
Good
(%)
Fair
(%)
Poor
(%)
Total responses
2024 Provides services to public 10 32 41 14 3 70
2024 Does not provide services to public 9 27 40 17 7 550
2022 Provides services to public 16 31 34 13 5 70
2022 Does not provide services to public 14 31 36 14 4 470

Question 78. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 51 33 5 6 4 1 0 85 10 70
2024 Does not provide services to public 52 28 10 4 2 2 1 83 7 545
2022 Provides services to public 53 27 12 3 3 3 0 82 5 70
2022 Does not provide services to public 51 32 7 3 3 2 1 86 6 470
2020 Provides services to public 46 32 15 4 4 0 0 78 7 60
2020 Does not provide services to public 51 34 8 3 2 2 0 87 5 465

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 46 30 10 8 4 3 0 78 12 70
2024 Does not provide services to public 44 30 8 9 8 1 1 75 17 550
2022 Provides services to public 47 27 11 6 6 3 0 76 13 70
2022 Does not provide services to public 45 31 8 9 5 2 1 78 14 470
2020 Provides services to public 43 27 9 11 11 0 0 70 22 60
2020 Does not provide services to public 42 34 11 8 4 0 0 76 13 465

Question 81. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional individual behaviours and organizational practices.
Definition of the term has changed from PSES 2022.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 29 32 13 16 7 3 0 63 24 70
2024 Does not provide services to public 19 44 15 13 8 1 0 63 21 550
2022 Provides services to public 28 41 12 13 4 0 2 71 17 70
2022 Does not provide services to public 29 44 13 8 3 2 0 74 12 470
2020 Provides services to public 34 40 15 9 0 1 0 76 9 60
2020 Does not provide services to public 38 40 13 6 3 1 0 78 9 465
2019 Provides services to public 27 40 16 13 3 1 0 68 15 70
2019 Does not provide services to public 28 41 18 9 3 1 0 70 12 440

Question 83. Of those who indicated that they are a supervisor: I am equipped to support employees in my work unit who are experiencing mental health issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 21 39 9 19 6 6 0 64 26 20
2024 Does not provide services to public 12 55 19 10 2 1 1 69 12 210
2022 Provides services to public 18 35 31 16 0 0 0 53 16 15
2022 Does not provide services to public 16 55 14 11 1 2 1 73 13 185
2020 Provides services to public 20 54 17 10 0 0 0 73 10 20
2020 Does not provide services to public 22 51 17 7 1 2 0 74 9 165
2019 Provides services to public 36 21 25 5 5 0 8 61 11 15
2019 Does not provide services to public 17 55 12 6 3 1 6 78 10 160

Work-related stress

Question 73a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 26 28 16 9 17 0 5 27 73 70
2024 Does not provide services to public 38 28 13 8 12 0 2 38 62 550
2022 Provides services to public 49 27 5 7 6 0 6 70
2022 Does not provide services to public 50 25 12 6 5 0 2 465
2020 Provides services to public 46 34 11 5 3 0 2 60
2020 Does not provide services to public 55 27 9 5 2 0 1 460
2019 Provides services to public 48 24 13 7 7 0 1 70
2019 Does not provide services to public 47 27 12 6 5 0 2 440

Question 73b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 10 26 29 18 16 0 1 10 90 70
2024 Does not provide services to public 13 25 27 20 14 0 1 13 87 550
2022 Provides services to public 12 17 29 21 18 0 3 65
2022 Does not provide services to public 12 22 30 18 17 0 0 465
2020 Provides services to public 10 22 33 13 19 0 2 60
2020 Does not provide services to public 14 21 27 21 18 0 0 465
2019 Provides services to public 21 30 13 16 18 0 1 70
2019 Does not provide services to public 16 22 30 20 11 0 1 440

Question 73c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 12 34 21 19 9 0 5 12 88 70
2024 Does not provide services to public 20 29 23 15 12 0 1 21 79 550
2022 Provides services to public 23 29 23 11 9 3 3 65
2022 Does not provide services to public 19 29 32 11 8 1 1 470
2020 Provides services to public 19 26 33 13 7 0 2 60
2020 Does not provide services to public 22 25 27 15 10 0 1 465
2019 Provides services to public 32 31 13 14 9 0 1 70
2019 Does not provide services to public 20 31 25 15 7 0 1 440

Question 73d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 13 23 34 14 17 0 0 13 87 70
2024 Does not provide services to public 17 24 27 16 15 0 1 17 83 550
2022 Provides services to public 11 14 37 17 18 2 0 70
2022 Does not provide services to public 13 22 27 20 16 1 1 470
2020 Provides services to public 19 23 23 22 11 0 2 60
2020 Does not provide services to public 15 23 26 17 17 1 1 465
2019 Provides services to public 18 29 20 18 15 0 0 70
2019 Does not provide services to public 19 21 25 20 13 0 2 440

Question 73e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 34 24 18 6 7 0 12 38 62 70
2024 Does not provide services to public 42 26 14 6 5 1 6 45 55 545
2022 Provides services to public 40 23 17 4 10 3 3 70
2022 Does not provide services to public 36 27 18 7 7 1 3 470
2020 Provides services to public 29 32 17 14 6 0 2 60
2020 Does not provide services to public 34 25 21 10 9 0 2 465
2019 Provides services to public 40 31 18 8 3 0 1 70
2019 Does not provide services to public 40 27 18 8 4 0 4 435

Question 73f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 26 34 24 7 9 0 0 26 74 70
2024 Does not provide services to public 30 24 18 12 13 1 0 31 69 550
2022 Provides services to public 34 24 18 9 11 0 4 70
2022 Does not provide services to public 34 28 19 11 8 0 1 470
2020 Provides services to public 22 31 26 12 8 0 2 60
2020 Does not provide services to public 28 27 21 14 10 0 0 465
2019 Provides services to public 33 28 20 8 7 1 4 70
2019 Does not provide services to public 34 27 22 11 5 0 1 435

Question 73g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 24 29 24 7 14 0 1 24 76 70
2024 Does not provide services to public 24 34 19 12 8 1 2 25 75 545
2022 Provides services to public 35 28 22 7 2 3 3 70
2022 Does not provide services to public 32 31 19 9 5 1 2 470
2020 Provides services to public 30 35 20 9 3 2 2 60
2020 Does not provide services to public 37 33 17 9 3 0 0 460
2019 Provides services to public 28 36 22 5 3 6 0 70
2019 Does not provide services to public 23 36 23 12 4 0 1 440

Question 73h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 20 23 29 13 13 0 2 21 79 70
2024 Does not provide services to public 19 33 22 14 10 2 1 19 81 545
2022 Provides services to public 25 34 25 7 4 1 3 70
2022 Does not provide services to public 23 35 22 14 4 1 1 470
2020 Provides services to public 22 42 22 8 3 0 2 60
2020 Does not provide services to public 26 36 20 13 3 0 0 465
2019 Provides services to public 31 30 23 9 4 3 0 70
2019 Does not provide services to public 19 34 29 12 5 0 1 440

Question 73i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 31 23 24 5 14 3 0 32 68 70
2024 Does not provide services to public 27 31 22 11 8 0 1 28 72 550
2022 Provides services to public 38 24 22 9 5 0 3 70
2022 Does not provide services to public 31 34 20 7 6 1 1 470
2020 Provides services to public 27 49 18 2 3 0 2 60
2020 Does not provide services to public 30 39 18 11 3 0 0 465
2019 Provides services to public 35 36 13 9 4 1 1 70
2019 Does not provide services to public 24 33 24 12 6 0 1 440

Question 73j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 41 24 14 6 13 1 1 42 58 70
2024 Does not provide services to public 47 28 12 6 7 0 0 47 53 545
2022 Provides services to public 56 20 12 7 4 0 3 70
2022 Does not provide services to public 50 28 10 7 4 0 1 470
2020 Provides services to public 42 31 15 4 5 0 4 60
2020 Does not provide services to public 51 25 13 7 3 0 0 460
2019 Provides services to public 41 28 15 10 3 0 1 70
2019 Does not provide services to public 40 30 15 8 7 0 1 435

Question 73k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 51 22 9 7 8 1 1 53 47 70
2024 Does not provide services to public 49 30 10 5 4 1 1 50 50 545
2022 Provides services to public 49 33 9 5 1 0 3 70
2022 Does not provide services to public 43 33 11 7 4 0 1 470
2020 Provides services to public 28 31 19 8 12 0 2 60
2020 Does not provide services to public 26 29 25 15 5 0 0 465

Question 73l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 39 21 22 9 8 0 0 39 61 70
2024 Does not provide services to public 34 29 18 11 6 1 1 35 65 550
2022 Provides services to public 33 32 19 9 4 0 3 70
2022 Does not provide services to public 33 28 21 13 4 0 0 470
2020 Provides services to public 34 22 16 15 11 0 2 60
2020 Does not provide services to public 26 32 24 12 6 0 0 465
2019 Provides services to public 39 22 18 12 4 3 1 70
2019 Does not provide services to public 33 31 19 10 6 0 1 435

Question 73m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 42 17 15 13 11 0 3 43 57 70
2024 Does not provide services to public 36 23 16 10 11 1 2 38 62 545
2022 Provides services to public 74 11 6 3 2 0 5 70
2022 Does not provide services to public 66 20 7 2 2 1 2 470
2020 Provides services to public 49 19 18 6 3 1 4 60
2020 Does not provide services to public 44 31 17 5 2 0 1 465
2019 Provides services to public 57 26 9 4 2 0 1 70
2019 Does not provide services to public 70 19 7 1 2 0 1 435

Question 73n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 35 34 18 7 2 0 3 36 64 70
2024 Does not provide services to public 46 31 11 6 4 1 1 47 53 545
2022 Provides services to public 71 15 7 4 0 0 4 70
2022 Does not provide services to public 59 29 7 2 1 1 2 470
2020 Provides services to public 22 36 24 12 2 0 3 60
2020 Does not provide services to public 29 38 22 7 4 0 0 465

Question 73o. Overall, to what extent do the following factors cause you work-related stress? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 72 9 3 1 0 2 12 85 15 70
2024 Does not provide services to public 71 10 4 1 3 1 9 80 20 545

Question 73p. Overall, to what extent do the following factors cause you work-related stress? Accommodation issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 63 17 5 4 0 4 8 71 29 70
2024 Does not provide services to public 64 12 5 4 4 2 9 72 28 550

Question 73q. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 66 11 5 3 5 4 5 73 27 70
2024 Does not provide services to public 69 12 5 3 3 2 5 75 25 545
2022 Provides services to public 73 6 7 0 8 0 7 70
2022 Does not provide services to public 78 7 4 2 3 1 4 470
2020 Provides services to public 85 7 2 0 2 0 5 60
2020 Does not provide services to public 80 7 4 2 3 0 3 460
2019 Provides services to public 74 14 7 3 1 0 1 70
2019 Does not provide services to public 71 12 6 3 4 0 3 440

Question 73r. Overall, to what extent do the following factors cause you work-related stress? Issues with my co-worker(s)

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 54 23 10 6 0 1 5 58 42 70
2024 Does not provide services to public 63 20 8 4 2 1 2 65 35 545
2022 Provides services to public 58 20 9 2 3 0 8 70
2022 Does not provide services to public 68 19 7 3 1 0 3 470
2020 Provides services to public 67 19 7 2 0 0 6 60
2020 Does not provide services to public 66 19 8 3 1 0 2 465
2019 Provides services to public 64 17 10 4 3 0 1 70
2019 Does not provide services to public 57 22 13 3 2 0 2 435

Question 73s. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) with authority over me

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 56 19 10 0 11 1 3 58 42 65
2024 Does not provide services to public 66 13 6 5 6 2 2 69 31 545
2022 Provides services to public 62 18 4 3 7 0 6 70
2022 Does not provide services to public 69 14 7 4 3 0 3 470
2020 Provides services to public 70 16 5 2 3 0 4 60
2020 Does not provide services to public 73 12 6 3 3 0 2 465
2019 Provides services to public 64 20 9 4 1 0 1 70
2019 Does not provide services to public 66 16 8 4 4 0 2 435

Question 73t. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) working for me

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 67 4 6 4 0 1 17 83 17 70
2024 Does not provide services to public 64 11 5 1 2 1 16 77 23 545
2022 Provides services to public 62 8 4 2 0 0 24 70
2022 Does not provide services to public 69 8 4 1 1 0 17 465
2020 Provides services to public 64 12 3 0 3 2 17 60
2020 Does not provide services to public 68 10 4 2 1 0 16 465
2019 Provides services to public 65 11 2 0 0 1 20 70
2019 Does not provide services to public 60 11 5 1 1 0 21 435

Question 73u. Overall, to what extent do the following factors cause you work-related stress? Issues with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 62 22 7 1 0 1 7 67 33 65
2024 Does not provide services to public 76 13 2 1 1 2 5 81 19 545
2022 Provides services to public 79 8 0 1 1 0 10 70
2022 Does not provide services to public 80 10 3 0 0 0 6 470
2020 Provides services to public 75 10 8 0 0 0 6 60
2020 Does not provide services to public 79 13 2 2 0 0 3 465
2019 Provides services to public 83 12 3 0 0 0 3 70
2019 Does not provide services to public 79 11 3 2 0 0 5 435

Question 73v. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 56 15 10 5 8 6 1 60 40 70
2024 Does not provide services to public 65 15 6 5 5 0 4 68 32 550
2022 Provides services to public 79 9 0 0 1 3 7 70
2022 Does not provide services to public 80 11 4 1 1 0 3 470
2020 Provides services to public 78 2 12 0 3 0 5 60
2020 Does not provide services to public 77 12 6 2 2 0 2 465
2019 Provides services to public 80 10 4 5 1 0 0 70
2019 Does not provide services to public 79 9 4 2 3 0 3 440

Question 73w. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 44 29 12 5 5 0 4 46 54 70
2024 Does not provide services to public 52 26 11 3 4 1 3 54 46 550
2022 Provides services to public 56 23 10 4 3 0 4 70
2022 Does not provide services to public 58 22 13 4 2 0 2 470
2020 Provides services to public 46 24 18 7 2 0 3 60
2020 Does not provide services to public 49 29 14 4 3 0 2 465
2019 Provides services to public 63 23 8 2 1 0 3 70
2019 Does not provide services to public 60 20 12 3 2 0 3 435

Question 74. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 7 21 44 23 4 0 0 29 27 70
2024 Does not provide services to public 7 22 46 19 7 0 0 28 25 550
2022 Provides services to public 7 27 41 10 15 0 0 34 25 70
2022 Does not provide services to public 9 28 40 16 6 0 1 37 22 470
2020 Provides services to public 9 32 36 19 3 0 0 41 22 60
2020 Does not provide services to public 10 33 35 16 6 0 0 43 22 465
2019 Provides services to public 16 40 24 15 5 0 0 56 20 70
2019 Does not provide services to public 15 31 36 15 3 0 0 46 18 440

Question 75. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 6 28 38 20 7 0 2 27 34 70
2024 Does not provide services to public 9 27 37 19 8 0 0 27 36 545
2022 Provides services to public 9 15 36 29 9 0 2 38 25 70
2022 Does not provide services to public 6 16 42 22 14 0 0 36 22 470
2020 Provides services to public 10 15 42 19 13 0 0 32 26 60
2020 Does not provide services to public 8 22 37 23 10 0 0 33 30 465
2019 Provides services to public 8 14 38 27 13 0 0 40 22 70
2019 Does not provide services to public 6 19 38 22 15 0 0 36 26 440
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Compensation

Pay or other compensation issues

Question 89. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Provides services to public 26 53 70
2024 Does not provide services to public 26 55 550
2022 Provides services to public 13 74 70
2022 Does not provide services to public 10 72 470
2020 Provides services to public 25 60 60
2020 Does not provide services to public 15 60 465

Question 90. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2024 Provides services to public 63 37 20
2024 Does not provide services to public 33 67 145
2022 Does not provide services to public 50 50 50
2020 Provides services to public 94 6 15
2020 Does not provide services to public 63 37 75

Question 93. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 55 13 6 7 1 0 18 67 33 70
2024 Does not provide services to public 42 11 7 4 5 5 25 60 40 550
2022 Provides services to public 46 11 4 9 5 6 19 70
2022 Does not provide services to public 49 9 6 2 3 4 27 470
2020 Provides services to public 42 12 5 8 3 2 27 60
2020 Does not provide services to public 57 13 6 4 2 3 15 465
2019 Provides services to public 59 15 7 5 3 1 10 70
2019 Does not provide services to public 61 9 9 4 5 1 10 435

Support to resolve pay or other compensation issues

Question 91. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 30 34 5 15 17 0 0 64 32 20
2024 Does not provide services to public 10 18 11 17 35 2 7 31 57 145
2022 Does not provide services to public 36 24 10 18 13 0 0 60 30 50
2020 Provides services to public 41 20 0 32 6 0 0 62 38 15
2020 Does not provide services to public 25 32 13 16 8 0 5 61 26 75

Question 92. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2024 Provides services to public 8 41 5 14 26 0 5 52 43 20
2024 Does not provide services to public 6 9 14 10 38 5 17 19 62 145
2022 Does not provide services to public 10 13 12 15 28 0 21 30 55 50
2020 Provides services to public 26 15 6 6 27 0 20 51 41 15
2020 Does not provide services to public 16 18 10 11 16 1 29 49 38 75
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