2024 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 103. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2024 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Positive answers" and "Negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Results for questions 44, 73 and 93 are calculated differently than previous years to provide a more accurate and meaningful reflection of employee experiences. The calculation of negative answers now includes "To a very large extent", "To a large extent", "To a moderate extent" and "To a small extent". Because of this adjustment, results for these questions are not directly comparable to previous years.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 8. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 21 39 5 28 7 0 0 60 34 20
2024 Intelligence analysts 36 43 12 0 9 0 0 79 9 10
2024 Federal regulators 38 37 12 3 10 0 0 74 13 95
2024 Compliance, inspection and enforcement 40 33 14 7 6 0 0 72 14 25
2024 Communications or public affairs 19 44 12 14 11 0 0 63 25 40
2024 Legal services 49 13 15 12 11 0 0 62 24 25
2024 Administration and operations 33 42 6 9 10 0 0 75 19 55
2024 Human resources 22 42 11 15 10 0 0 64 25 20
2024 Financial management 17 83 0 0 0 0 0 100 0 10
2024 Information management 34 28 16 21 0 0 0 63 21 15
2024 Information technology 30 43 11 4 13 0 0 72 17 20
2024 Policy 17 58 8 14 4 0 0 74 17 50
2024 Project management 44 32 0 7 17 0 0 76 24 15
2024 None of the above 39 33 23 0 4 0 0 73 4 20
2022 Federal regulators 51 38 6 4 0 0 0 90 4 90
2022 Compliance, inspection and enforcement 31 45 5 19 0 0 0 76 19 20
2022 Communications or public affairs 51 36 5 8 0 0 0 87 8 25
2022 Legal services 62 30 0 8 0 0 0 92 8 15
2022 Administration and operations 57 29 8 6 0 0 0 86 6 35
2022 Human resources 70 12 11 6 0 0 0 83 6 15
2022 Information management 59 23 18 0 0 0 0 82 0 10
2022 Information technology 48 30 13 9 0 0 0 78 9 25
2022 Policy 32 54 9 5 0 0 0 86 5 35
2022 Project management 25 65 9 0 0 0 0 91 0 10
2022 None of the above 55 38 7 0 0 0 0 93 0 15
2020 Client contact centre 30 15 25 23 0 8 0 48 25 15
2020 Federal regulators 48 35 11 4 1 0 0 83 6 75
2020 Compliance, inspection and enforcement 56 33 3 7 0 0 0 90 7 30
2020 Communications or public affairs 43 36 14 3 3 0 0 80 7 30
2020 Legal services 55 28 8 8 0 0 0 83 8 25
2020 Administration and operations 51 27 16 4 2 0 0 78 6 50
2020 Human resources 53 28 9 10 0 0 0 81 10 20
2020 Financial management 40 45 15 0 0 0 0 85 0 15
2020 Information technology 38 39 18 4 0 0 0 78 4 25
2020 Policy 43 51 4 0 2 0 0 94 2 50
2020 None of the above 66 16 12 6 0 0 0 82 6 15
2019 Client contact centre 15 54 15 16 0 0 0 69 16 15
2019 Federal regulators 50 32 6 5 7 0 0 82 12 80
2019 Compliance, inspection and enforcement 56 31 3 11 0 0 0 87 11 40
2019 Communications or public affairs 42 38 11 7 3 0 0 80 10 30
2019 Science and technology 36 45 0 18 0 0 0 82 18 10
2019 Legal services 47 43 9 0 0 0 0 91 0 20
2019 Administration and operations 51 34 5 7 2 0 0 85 10 40
2019 Human resources 47 34 5 5 10 0 0 81 14 20
2019 Financial management 44 49 0 0 7 0 0 93 7 15
2019 Information management 55 45 0 0 0 0 0 100 0 10
2019 Information technology 45 42 7 7 0 0 0 87 7 30
2019 Policy 39 48 9 5 0 0 0 86 5 35
2019 None of the above 56 32 6 0 6 0 0 87 6 15

Question 12. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 20 45 4 24 7 0 0 65 31 20
2024 Intelligence analysts 65 25 0 0 9 0 0 91 9 10
2024 Federal regulators 38 34 10 9 9 0 0 72 18 95
2024 Compliance, inspection and enforcement 45 25 5 7 18 0 0 70 25 25
2024 Communications or public affairs 22 51 11 9 6 0 0 73 16 40
2024 Legal services 41 28 4 12 15 0 0 69 27 25
2024 Administration and operations 33 41 7 5 15 0 0 74 19 55
2024 Human resources 26 38 15 17 5 0 0 63 22 20
2024 Financial management 43 50 7 0 0 0 0 93 0 10
2024 Information management 40 20 17 9 14 0 0 60 23 15
2024 Information technology 33 45 4 6 13 0 0 78 19 20
2024 Policy 16 50 14 11 10 0 0 66 20 50
2024 Project management 42 34 0 0 24 0 0 76 24 15
2024 None of the above 52 23 20 0 4 0 0 75 4 20
2022 Federal regulators 61 30 5 4 0 0 0 91 4 90
2022 Compliance, inspection and enforcement 43 19 14 9 15 0 0 62 24 20
2022 Communications or public affairs 45 51 4 0 0 0 0 96 0 25
2022 Legal services 55 30 0 15 0 0 0 85 15 15
2022 Administration and operations 47 29 7 11 6 0 0 76 17 35
2022 Human resources 89 0 5 6 0 0 0 89 6 15
2022 Information management 76 7 18 0 0 0 0 82 0 10
2022 Information technology 57 20 15 4 5 0 0 76 9 25
2022 Policy 41 51 4 3 2 0 0 91 5 35
2022 Project management 56 44 0 0 0 0 0 100 0 10
2022 None of the above 71 21 8 0 0 0 0 92 0 15
2020 Client contact centre 46 15 24 8 0 8 0 66 8 15
2020 Federal regulators 44 32 10 9 6 0 0 76 14 75
2020 Compliance, inspection and enforcement 40 37 13 10 0 0 0 76 10 30
2020 Communications or public affairs 42 34 21 3 0 0 0 76 3 30
2020 Legal services 50 34 12 4 0 0 0 83 4 25
2020 Administration and operations 42 36 6 10 4 2 0 80 14 50
2020 Human resources 48 10 33 5 5 0 0 58 10 20
2020 Financial management 37 55 0 8 0 0 0 92 8 15
2020 Information technology 52 40 4 0 4 0 0 92 4 25
2020 Policy 53 34 4 7 2 0 0 87 9 50
2020 None of the above 50 50 0 0 0 0 0 100 0 15
2019 Client contact centre 15 61 8 16 0 0 0 77 16 15
2019 Federal regulators 43 26 12 13 6 0 0 68 20 80
2019 Compliance, inspection and enforcement 52 32 3 11 2 0 0 84 13 40
2019 Communications or public affairs 28 45 14 10 4 0 0 72 14 30
2019 Science and technology 45 36 9 0 9 0 0 82 9 10
2019 Legal services 52 43 0 5 0 0 0 95 5 20
2019 Administration and operations 39 36 10 10 5 0 0 75 15 40
2019 Human resources 42 34 14 5 5 0 0 76 9 20
2019 Financial management 51 36 6 0 7 0 0 86 7 15
2019 Information management 73 27 0 0 0 0 0 100 0 10
2019 Information technology 58 23 3 10 6 0 0 80 16 30
2019 Policy 40 38 11 6 5 0 0 78 11 35
2019 None of the above 49 25 6 13 6 0 0 75 19 15

Question 13. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 21 33 20 20 7 0 0 53 27 20
2024 Intelligence analysts 62 29 0 0 9 0 0 91 9 10
2024 Federal regulators 51 27 14 2 6 0 0 78 8 95
2024 Compliance, inspection and enforcement 64 24 12 0 0 0 0 88 0 25
2024 Communications or public affairs 31 36 19 10 4 0 0 66 14 40
2024 Legal services 44 25 15 5 11 0 0 69 16 25
2024 Administration and operations 42 36 13 0 8 0 2 79 8 55
2024 Human resources 18 63 13 5 0 0 0 82 5 20
2024 Financial management 25 75 0 0 0 0 0 100 0 10
2024 Information management 43 32 18 7 0 0 0 75 7 15
2024 Information technology 37 44 8 6 4 0 0 82 10 20
2024 Policy 26 50 16 6 2 0 0 76 8 50
2024 Project management 42 35 0 6 17 0 0 77 23 15
2024 None of the above 55 36 5 4 0 0 0 91 4 20
2022 Federal regulators 64 27 10 0 0 0 0 90 0 90
2022 Compliance, inspection and enforcement 45 50 0 4 0 0 0 96 4 20
2022 Communications or public affairs 39 37 24 0 0 0 0 76 0 25
2022 Legal services 55 38 0 8 0 0 0 92 8 15
2022 Administration and operations 63 27 5 5 0 0 0 90 5 35
2022 Human resources 77 16 0 6 0 0 0 94 6 15
2022 Information management 66 25 9 0 0 0 0 91 0 10
2022 Information technology 50 30 14 0 5 0 0 81 5 25
2022 Policy 48 37 4 11 0 0 0 85 11 35
2022 Project management 40 51 9 0 0 0 0 91 0 10
2022 None of the above 78 14 8 0 0 0 0 92 0 15
2020 Client contact centre 37 15 33 8 8 0 0 52 15 15
2020 Federal regulators 53 37 7 1 1 0 0 90 3 75
2020 Compliance, inspection and enforcement 60 37 3 0 0 0 0 97 0 30
2020 Communications or public affairs 59 28 10 0 0 3 0 90 0 30
2020 Legal services 59 29 8 4 0 0 0 88 4 25
2020 Administration and operations 49 34 12 4 0 0 0 84 4 50
2020 Human resources 62 23 15 0 0 0 0 85 0 20
2020 Financial management 54 46 0 0 0 0 0 100 0 15
2020 Information technology 53 38 9 0 0 0 0 91 0 25
2020 Policy 57 36 6 0 2 0 0 92 2 50
2020 None of the above 83 5 6 6 0 0 0 88 6 15
2019 Client contact centre 31 69 0 0 0 0 0 100 0 15
2019 Federal regulators 59 30 3 5 3 0 0 89 8 80
2019 Compliance, inspection and enforcement 73 19 6 3 0 0 0 92 3 35
2019 Communications or public affairs 48 31 20 0 0 0 0 80 0 30
2019 Science and technology 55 27 9 9 0 0 0 82 9 10
2019 Legal services 66 29 0 5 0 0 0 95 5 20
2019 Administration and operations 61 27 7 2 2 0 0 88 5 40
2019 Human resources 57 34 5 5 0 0 0 90 5 20
2019 Financial management 57 36 0 0 7 0 0 93 7 15
2019 Information management 73 27 0 0 0 0 0 100 0 10
2019 Information technology 60 40 0 0 0 0 0 100 0 30
2019 Policy 53 39 8 0 0 0 0 92 0 35
2019 None of the above 57 19 18 0 6 0 0 75 6 15

Question 17. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 35 19 14 7 0 0 60 21 20
2024 Intelligence analysts 46 44 0 0 9 0 0 91 9 10
2024 Federal regulators 35 38 13 9 5 0 0 73 14 95
2024 Compliance, inspection and enforcement 39 39 12 7 3 0 0 78 10 25
2024 Communications or public affairs 29 31 24 10 6 0 0 60 16 40
2024 Legal services 45 20 16 8 11 0 0 65 19 25
2024 Administration and operations 36 39 13 5 5 2 0 76 10 55
2024 Human resources 26 54 15 0 5 0 0 80 5 20
2024 Financial management 18 82 0 0 0 0 0 100 0 10
2024 Information management 32 21 25 14 8 0 0 54 21 15
2024 Information technology 45 33 6 12 4 0 0 78 17 20
2024 Policy 22 44 19 11 4 0 0 66 14 50
2024 Project management 51 19 6 13 12 0 0 70 24 15
2024 None of the above 66 25 9 0 0 0 0 91 0 20
2022 Federal regulators 56 29 12 2 0 0 0 85 2 90
2022 Compliance, inspection and enforcement 49 36 7 9 0 0 0 85 9 20
2022 Communications or public affairs 59 34 8 0 0 0 0 92 0 25
2022 Legal services 54 24 8 14 0 0 0 78 14 15
2022 Administration and operations 50 43 5 2 0 0 0 92 2 35
2022 Human resources 64 25 5 6 0 0 0 88 6 15
2022 Information management 59 32 9 0 0 0 0 91 0 10
2022 Information technology 47 29 14 4 5 0 0 77 9 25
2022 Policy 39 46 10 5 0 0 0 85 5 35
2022 Project management 40 51 0 9 0 0 0 91 9 10
2022 None of the above 67 33 0 0 0 0 0 100 0 15
2020 Client contact centre 30 15 40 8 8 0 0 45 15 15
2020 Federal regulators 51 34 7 6 1 0 0 85 7 75
2020 Compliance, inspection and enforcement 57 37 3 3 0 0 0 94 3 30
2020 Communications or public affairs 51 32 14 0 0 3 0 86 0 30
2020 Legal services 63 17 17 4 0 0 0 79 4 25
2020 Administration and operations 43 46 8 2 0 0 0 90 2 50
2020 Human resources 48 37 15 0 0 0 0 85 0 20
2020 Financial management 62 23 8 8 0 0 0 85 8 15
2020 Information technology 43 48 4 0 4 0 0 91 4 25
2020 Policy 51 45 2 0 2 0 0 96 2 50
2020 None of the above 58 30 12 0 0 0 0 88 0 15
2019 Client contact centre 38 54 8 0 0 0 0 92 0 15
2019 Federal regulators 50 34 5 7 4 0 0 84 11 80
2019 Compliance, inspection and enforcement 63 24 8 5 0 0 0 87 5 40
2019 Communications or public affairs 45 38 13 4 0 0 0 83 4 30
2019 Science and technology 45 36 9 9 0 0 0 82 9 10
2019 Legal services 76 19 0 5 0 0 0 95 5 20
2019 Administration and operations 51 32 10 5 2 0 0 83 7 40
2019 Human resources 52 38 0 10 0 0 0 90 10 20
2019 Financial management 65 28 0 7 0 0 0 93 7 15
2019 Information management 55 45 0 0 0 0 0 100 0 10
2019 Information technology 58 29 10 3 0 0 0 87 3 30
2019 Policy 57 38 3 2 0 0 0 95 2 35
2019 None of the above 49 20 25 0 6 0 0 69 6 15

Question 54. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 20 11 18 11 0 0 60 29 20
2024 Intelligence analysts 35 32 18 15 0 0 0 68 15 10
2024 Federal regulators 35 22 10 10 22 1 0 58 33 95
2024 Compliance, inspection and enforcement 53 5 10 14 18 0 0 58 32 25
2024 Communications or public affairs 20 24 22 16 19 0 0 43 35 40
2024 Legal services 29 18 4 34 15 0 0 47 49 25
2024 Administration and operations 33 31 8 12 13 2 0 66 26 55
2024 Human resources 18 46 16 7 13 0 0 63 20 20
2024 Financial management 26 50 24 0 0 0 0 76 0 10
2024 Information management 28 41 17 8 6 0 0 69 14 15
2024 Information technology 49 24 10 0 17 0 0 73 17 20
2024 Policy 13 35 16 20 14 2 0 49 34 50
2024 Project management 30 40 0 7 23 0 0 70 30 15
2024 None of the above 61 20 9 9 0 0 0 82 9 20
2022 Federal regulators 61 25 12 2 0 0 0 86 2 90
2022 Compliance, inspection and enforcement 49 30 5 5 11 0 0 79 16 20
2022 Communications or public affairs 69 28 3 0 0 0 0 97 0 25
2022 Legal services 62 32 0 0 7 0 0 93 7 15
2022 Administration and operations 61 27 10 0 2 0 0 87 2 35
2022 Human resources 87 7 6 0 0 0 0 94 0 15
2022 Information management 75 7 18 0 0 0 0 82 0 10
2022 Information technology 65 21 5 0 9 0 0 86 9 25
2022 Policy 46 42 4 5 2 0 0 89 8 35
2022 None of the above 95 5 0 0 0 0 0 100 0 15
2020 Client contact centre 53 30 17 0 0 0 0 83 0 15
2020 Federal regulators 59 24 13 1 3 0 0 83 4 75
2020 Compliance, inspection and enforcement 61 29 7 3 0 0 0 90 3 30
2020 Communications or public affairs 68 23 10 0 0 0 0 90 0 30
2020 Legal services 58 34 8 0 0 0 0 92 0 25
2020 Administration and operations 60 30 8 0 2 0 0 90 2 50
2020 Human resources 51 25 19 5 0 0 0 77 5 20
2020 Financial management 77 15 0 8 0 0 0 92 8 15
2020 Information technology 70 13 9 0 9 0 0 82 9 25
2020 Policy 63 27 8 2 0 0 0 90 2 50
2020 None of the above 65 30 0 0 0 5 0 100 0 15
2019 Client contact centre 61 31 0 8 0 0 0 92 8 15
2019 Federal regulators 58 28 8 5 1 0 0 85 7 80
2019 Compliance, inspection and enforcement 65 24 3 3 3 3 0 92 5 35
2019 Communications or public affairs 45 31 14 3 3 0 4 79 7 30
2019 Science and technology 60 20 0 10 10 0 0 80 20 10
2019 Legal services 66 29 5 0 0 0 0 95 0 20
2019 Administration and operations 63 27 7 0 2 0 0 90 2 40
2019 Human resources 52 34 14 0 0 0 0 86 0 20
2019 Financial management 72 21 0 0 7 0 0 93 7 15
2019 Information management 73 18 9 0 0 0 0 91 0 10
2019 Information technology 61 19 13 0 6 0 0 80 6 30
2019 Policy 61 30 6 0 3 0 0 91 3 35
2019 None of the above 62 32 6 0 0 0 0 94 0 15

Question 55. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 19 10 19 17 0 0 54 36 20
2024 Intelligence analysts 35 33 17 15 0 0 0 68 15 10
2024 Federal regulators 34 18 13 20 15 1 0 52 35 95
2024 Compliance, inspection and enforcement 49 16 3 10 22 0 0 65 32 25
2024 Communications or public affairs 14 29 21 23 13 0 0 43 35 40
2024 Legal services 30 21 11 19 19 0 0 51 38 25
2024 Administration and operations 33 31 7 16 11 2 0 65 28 55
2024 Human resources 18 39 24 7 13 0 0 56 20 20
2024 Financial management 39 44 18 0 0 0 0 82 0 10
2024 Information management 28 19 30 17 6 0 0 47 23 15
2024 Information technology 40 23 20 0 17 0 0 63 17 20
2024 Policy 16 33 18 19 13 2 0 50 32 50
2024 Project management 30 25 15 7 23 0 0 55 30 15
2024 None of the above 60 27 4 9 0 0 0 87 9 20
2022 Federal regulators 57 28 10 4 0 0 0 86 4 90
2022 Compliance, inspection and enforcement 43 28 9 7 13 0 0 71 19 20
2022 Communications or public affairs 58 38 3 0 0 0 0 97 0 25
2022 Legal services 47 31 0 22 0 0 0 78 22 15
2022 Administration and operations 64 25 8 3 0 0 0 89 3 35
2022 Human resources 87 7 6 0 0 0 0 94 0 15
2022 Information management 75 7 18 0 0 0 0 82 0 10
2022 Information technology 61 15 15 5 4 0 0 76 9 25
2022 Policy 36 58 4 0 2 0 0 94 2 35
2022 Project management 57 34 0 9 0 0 0 91 9 10
2022 None of the above 79 21 0 0 0 0 0 100 0 15
2020 Client contact centre 45 23 32 0 0 0 0 68 0 15
2020 Federal regulators 55 27 13 3 3 0 0 82 6 75
2020 Compliance, inspection and enforcement 54 30 17 0 0 0 0 83 0 30
2020 Communications or public affairs 61 29 10 0 0 0 0 90 0 30
2020 Legal services 62 29 8 0 0 0 0 92 0 25
2020 Administration and operations 56 32 10 2 0 0 0 88 2 50
2020 Human resources 47 34 14 5 0 0 0 81 5 20
2020 Financial management 77 15 0 8 0 0 0 92 8 15
2020 Information technology 61 21 9 0 9 0 0 82 9 25
2020 Policy 63 31 2 4 0 0 0 94 4 50
2020 None of the above 61 34 0 0 0 5 0 100 0 15
2019 Client contact centre 54 39 0 8 0 0 0 92 8 15
2019 Federal regulators 51 34 8 5 1 0 0 86 7 80
2019 Compliance, inspection and enforcement 55 34 5 3 2 0 0 89 5 40
2019 Communications or public affairs 38 41 7 10 0 0 4 82 10 30
2019 Science and technology 50 30 0 20 0 0 0 80 20 10
2019 Legal services 70 25 0 5 0 0 0 95 5 20
2019 Administration and operations 59 34 5 0 2 0 0 93 2 40
2019 Human resources 42 48 0 10 0 0 0 90 10 20
2019 Financial management 71 21 0 0 7 0 0 93 7 15
2019 Information management 73 18 9 0 0 0 0 91 0 10
2019 Information technology 58 22 7 10 3 0 0 80 13 30
2019 Policy 53 39 6 3 0 0 0 91 3 35
2019 None of the above 62 25 6 6 0 0 0 88 6 15

Question 56. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 11 19 5 10 11 6 59 18 20
2024 Intelligence analysts 24 18 43 15 0 0 0 42 15 10
2024 Federal regulators 31 20 16 12 14 7 1 55 28 95
2024 Compliance, inspection and enforcement 38 4 11 17 18 12 0 48 40 25
2024 Communications or public affairs 14 31 12 31 2 10 0 50 37 40
2024 Legal services 29 24 16 15 16 0 0 53 31 25
2024 Administration and operations 33 22 16 6 11 13 0 63 19 55
2024 Human resources 23 24 16 16 10 12 0 53 29 20
2024 Financial management 18 49 26 0 7 0 0 67 7 10
2024 Information management 32 30 16 0 21 0 0 63 21 15
2024 Information technology 27 36 21 7 9 0 0 63 16 20
2024 Policy 24 17 19 25 10 6 0 43 36 50
2024 Project management 37 21 0 20 17 0 6 61 39 15
2024 None of the above 60 26 5 0 5 4 0 90 5 20
2022 Federal regulators 57 21 13 6 0 1 2 81 6 90
2022 Compliance, inspection and enforcement 44 17 11 13 0 11 5 72 15 20
2022 Communications or public affairs 60 22 13 5 0 0 0 82 5 25
2022 Legal services 46 24 8 7 7 0 9 76 15 15
2022 Administration and operations 63 26 3 8 0 0 0 89 8 35
2022 Human resources 79 15 6 0 0 0 0 94 0 15
2022 Information management 58 9 16 10 0 0 7 72 10 10
2022 Information technology 68 13 10 5 5 0 0 81 9 25
2022 Policy 34 44 8 8 2 4 0 82 11 35
2022 Project management 49 16 26 0 9 0 0 65 9 10
2022 None of the above 78 0 17 0 0 5 0 82 0 15
2020 Client contact centre 30 38 16 8 0 9 0 74 9 15
2020 Federal regulators 47 22 15 3 6 7 0 75 9 75
2020 Compliance, inspection and enforcement 54 19 17 3 3 3 0 76 6 30
2020 Communications or public affairs 54 33 7 3 0 3 0 90 3 30
2020 Legal services 55 16 21 4 0 4 0 74 4 25
2020 Administration and operations 57 23 6 10 2 2 0 82 12 50
2020 Human resources 42 24 29 5 0 0 0 67 5 20
2020 Financial management 54 30 8 0 8 0 0 85 8 15
2020 Information technology 61 13 13 4 9 0 0 73 13 25
2020 Policy 53 27 12 8 0 0 0 80 8 50
2020 None of the above 60 17 12 0 0 11 0 86 0 15
2019 Client contact centre 46 39 8 0 8 0 0 85 8 15
2019 Federal regulators 46 33 7 8 1 5 0 84 9 80
2019 Compliance, inspection and enforcement 46 31 13 3 2 5 0 81 5 40
2019 Communications or public affairs 28 45 7 17 0 0 4 75 18 30
2019 Science and technology 18 45 18 9 9 0 0 64 18 10
2019 Legal services 57 38 0 5 0 0 0 95 5 20
2019 Administration and operations 59 20 7 8 5 2 0 80 13 40
2019 Human resources 43 33 14 10 0 0 0 76 10 20
2019 Financial management 37 56 0 0 7 0 0 93 7 15
2019 Information management 73 9 18 0 0 0 0 82 0 10
2019 Information technology 54 23 6 7 6 0 3 80 14 30
2019 Policy 53 31 9 5 3 0 0 83 8 35
2019 None of the above 62 32 6 0 0 0 0 94 0 15
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Leadership

Immediate supervisor

Question 26. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 26 18 0 10 0 12 68 11 20
2024 Intelligence analysts 61 13 0 17 9 0 0 74 26 10
2024 Federal regulators 68 24 4 0 2 0 2 94 2 95
2024 Compliance, inspection and enforcement 46 34 9 7 3 0 0 80 10 25
2024 Communications or public affairs 69 19 3 0 0 0 10 97 0 40
2024 Legal services 80 8 4 0 4 4 0 92 4 25
2024 Administration and operations 62 12 15 2 3 2 6 79 5 55
2024 Human resources 66 21 4 0 5 4 0 90 6 20
2024 Financial management 58 25 18 0 0 0 0 82 0 10
2024 Information management 34 35 24 7 0 0 0 69 7 15
2024 Information technology 45 29 10 5 5 6 0 79 10 20
2024 Policy 56 27 6 3 5 0 2 85 9 50
2024 Project management 76 19 0 6 0 0 0 94 6 15
2024 None of the above 51 35 5 4 0 0 4 91 4 20
2022 Federal regulators 69 17 9 2 0 0 3 88 2 90
2022 Compliance, inspection and enforcement 47 13 27 4 4 0 5 63 8 20
2022 Communications or public affairs 47 31 16 6 0 0 0 78 6 25
2022 Legal services 71 22 0 7 0 0 0 93 7 15
2022 Administration and operations 53 39 5 0 0 0 3 95 0 35
2022 Human resources 63 26 6 0 0 0 5 94 0 15
2022 Information management 68 16 16 0 0 0 0 84 0 10
2022 Information technology 63 10 9 5 0 0 14 84 5 25
2022 Policy 63 27 3 2 0 5 0 94 3 35
2022 Project management 77 15 0 0 0 0 8 100 0 10
2022 None of the above 35 34 15 8 0 0 9 75 9 15
2020 Client contact centre 45 8 32 15 0 0 0 53 15 15
2020 Federal regulators 59 29 1 6 1 0 4 91 7 75
2020 Compliance, inspection and enforcement 66 17 14 0 0 0 4 86 0 30
2020 Communications or public affairs 50 31 16 3 0 0 0 81 3 30
2020 Legal services 67 25 4 4 0 0 0 92 4 25
2020 Administration and operations 53 31 9 4 0 0 2 86 4 50
2020 Human resources 48 23 14 10 5 0 0 71 14 20
2020 Financial management 54 38 8 0 0 0 0 92 0 15
2020 Information technology 61 13 9 4 9 4 0 78 13 25
2020 Policy 72 22 2 2 0 2 0 96 2 50
2020 None of the above 57 32 11 0 0 0 0 89 0 15
2019 Client contact centre 38 31 23 0 0 0 8 75 0 15
2019 Federal regulators 62 21 10 0 3 3 1 87 3 80
2019 Compliance, inspection and enforcement 57 29 8 5 0 0 0 87 5 40
2019 Communications or public affairs 50 24 10 7 3 4 4 79 11 30
2019 Science and technology 55 18 18 9 0 0 0 73 9 10
2019 Legal services 52 33 15 0 0 0 0 85 0 20
2019 Administration and operations 68 24 5 2 0 0 0 93 2 40
2019 Human resources 28 38 19 9 0 0 5 70 10 20
2019 Financial management 79 6 7 0 0 0 7 92 0 15
2019 Information management 64 27 0 0 0 0 9 100 0 10
2019 Information technology 32 35 7 10 3 3 10 77 15 30
2019 Policy 78 19 0 2 0 0 0 98 2 35
2019 None of the above 62 19 19 0 0 0 0 81 0 15

Question 29. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 53 40 0 0 7 0 0 93 7 20
2024 Intelligence analysts 53 16 0 15 16 0 0 68 32 10
2024 Federal regulators 60 29 4 4 1 1 1 90 5 95
2024 Compliance, inspection and enforcement 42 32 4 11 11 0 0 74 21 25
2024 Communications or public affairs 56 30 5 7 2 0 0 86 9 40
2024 Legal services 58 23 0 19 0 0 0 81 19 25
2024 Administration and operations 60 24 6 4 7 0 0 84 11 55
2024 Human resources 53 31 8 3 5 0 0 83 9 20
2024 Financial management 58 42 0 0 0 0 0 100 0 10
2024 Information management 41 28 24 0 8 0 0 69 8 15
2024 Information technology 45 26 9 15 4 0 0 71 20 20
2024 Policy 63 17 7 9 3 0 0 81 12 50
2024 Project management 65 6 0 17 13 0 0 71 29 15
2024 None of the above 75 17 8 0 0 0 0 92 0 20
2022 Federal regulators 62 26 9 2 0 0 1 89 2 85
2022 Compliance, inspection and enforcement 55 21 11 10 4 0 0 76 13 20
2022 Communications or public affairs 60 27 12 0 0 0 0 88 0 25
2022 Legal services 55 38 0 0 7 0 0 93 7 15
2022 Administration and operations 65 21 3 8 3 0 0 86 11 35
2022 Human resources 60 28 0 6 6 0 0 88 12 15
2022 Information management 76 16 9 0 0 0 0 91 0 10
2022 Information technology 51 22 22 0 4 0 0 73 4 25
2022 Policy 52 37 5 3 2 0 0 89 6 35
2022 Project management 84 8 0 8 0 0 0 92 8 10
2022 None of the above 82 7 0 0 0 0 11 100 0 15
2020 Client contact centre 60 16 16 8 0 0 0 77 8 15
2020 Federal regulators 54 31 4 7 1 0 2 87 9 75
2020 Compliance, inspection and enforcement 56 30 7 3 0 3 0 89 4 30
2020 Communications or public affairs 53 34 3 9 0 0 0 87 9 30
2020 Legal services 59 25 17 0 0 0 0 83 0 25
2020 Administration and operations 57 29 6 4 4 0 0 86 8 50
2020 Human resources 52 14 10 19 5 0 0 67 23 20
2020 Financial management 46 54 0 0 0 0 0 100 0 15
2020 Information technology 44 39 0 8 9 0 0 83 17 25
2020 Policy 63 25 4 2 4 0 2 90 6 50
2020 None of the above 66 21 6 0 6 0 0 88 6 15
2019 Client contact centre 46 31 23 0 0 0 0 77 0 15
2019 Federal regulators 51 31 9 5 3 1 0 83 8 80
2019 Compliance, inspection and enforcement 50 37 5 5 2 0 0 87 8 40
2019 Communications or public affairs 47 25 11 13 4 0 0 72 17 30
2019 Science and technology 36 27 9 18 0 9 0 70 20 10
2019 Legal services 66 14 10 9 0 0 0 81 9 20
2019 Administration and operations 58 37 5 0 0 0 0 95 0 40
2019 Human resources 40 30 10 15 5 0 0 70 20 20
2019 Financial management 58 28 7 7 0 0 0 86 7 15
2019 Information management 73 27 0 0 0 0 0 100 0 10
2019 Information technology 55 22 7 10 7 0 0 77 16 30
2019 Policy 62 30 2 6 0 0 0 92 6 35
2019 None of the above 50 37 7 6 0 0 0 87 6 15

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 37 7 4 0 0 0 90 4 20
2024 Intelligence analysts 61 7 9 6 16 0 0 68 23 10
2024 Federal regulators 63 27 4 2 2 0 1 91 4 95
2024 Compliance, inspection and enforcement 45 29 7 4 14 0 0 74 18 25
2024 Communications or public affairs 71 19 4 6 0 0 0 89 6 40
2024 Legal services 66 19 4 4 8 0 0 84 12 25
2024 Administration and operations 70 23 4 0 0 2 0 96 0 55
2024 Human resources 50 33 4 8 5 0 0 83 13 20
2024 Financial management 58 16 9 18 0 0 0 74 18 10
2024 Information management 54 15 24 0 8 0 0 69 8 15
2024 Information technology 55 17 13 6 9 0 0 72 14 20
2024 Policy 56 22 6 11 5 0 0 79 16 50
2024 Project management 58 31 6 0 6 0 0 89 6 15
2024 None of the above 77 23 0 0 0 0 0 100 0 20
2022 Federal regulators 63 27 5 3 1 0 1 91 4 90
2022 Compliance, inspection and enforcement 59 22 7 12 0 0 0 81 12 20
2022 Communications or public affairs 57 28 8 8 0 0 0 84 8 25
2022 Legal services 78 16 0 0 7 0 0 93 7 15
2022 Administration and operations 69 15 10 6 0 0 0 84 6 35
2022 Human resources 63 31 0 5 0 0 0 95 5 15
2022 Information management 82 9 9 0 0 0 0 91 0 10
2022 Information technology 72 10 9 9 0 0 0 82 9 25
2022 Policy 59 21 6 15 0 0 0 79 15 35
2022 Project management 69 31 0 0 0 0 0 100 0 10
2022 None of the above 79 14 0 7 0 0 0 93 7 15
2020 Client contact centre 60 0 15 25 0 0 0 60 25 15
2020 Federal regulators 57 25 8 4 0 1 3 87 5 75
2020 Compliance, inspection and enforcement 62 28 10 0 0 0 0 90 0 30
2020 Communications or public affairs 52 35 3 9 0 0 0 88 9 30
2020 Legal services 63 25 4 8 0 0 0 88 8 25
2020 Administration and operations 73 18 4 4 1 0 0 91 6 50
2020 Human resources 52 28 5 10 5 0 0 80 14 20
2020 Financial management 62 38 0 0 0 0 0 100 0 15
2020 Information technology 70 21 4 0 4 0 0 91 4 25
2020 Policy 68 22 6 0 4 0 0 90 4 50
2020 None of the above 71 17 6 0 6 0 0 88 6 15
2019 Client contact centre 54 8 23 16 0 0 0 61 16 15
2019 Federal regulators 58 24 8 5 5 0 0 82 10 80
2019 Compliance, inspection and enforcement 63 21 8 5 2 0 0 84 8 40
2019 Communications or public affairs 38 38 7 17 0 0 0 76 17 30
2019 Science and technology 64 18 0 18 0 0 0 82 18 10
2019 Legal services 62 28 5 5 0 0 0 90 5 20
2019 Administration and operations 63 24 12 0 0 0 0 88 0 40
2019 Human resources 47 24 15 5 9 0 0 71 14 20
2019 Financial management 79 7 6 0 7 0 0 86 7 15
2019 Information management 73 27 0 0 0 0 0 100 0 10
2019 Information technology 61 16 9 10 3 0 0 77 13 30
2019 Policy 67 19 9 3 3 0 0 86 6 35
2019 None of the above 44 37 19 0 0 0 0 81 0 15

Senior management

Question 33. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 17 33 15 9 16 10 0 56 28 20
2024 Intelligence analysts 17 33 26 9 15 0 0 50 24 10
2024 Federal regulators 35 20 12 10 20 2 1 57 31 95
2024 Compliance, inspection and enforcement 34 19 7 8 22 12 0 59 33 25
2024 Communications or public affairs 19 34 17 10 16 5 0 55 27 40
2024 Legal services 37 9 20 23 0 12 0 51 26 25
2024 Administration and operations 32 29 19 8 12 0 0 61 20 55
2024 Human resources 10 16 30 5 39 0 0 27 44 20
2024 Financial management 17 59 9 16 0 0 0 76 16 10
2024 Information management 15 26 20 15 18 6 0 44 35 15
2024 Information technology 33 24 12 3 9 19 0 70 15 20
2024 Policy 11 32 15 22 18 2 0 44 41 50
2024 Project management 15 34 20 14 17 0 0 49 31 15
2024 None of the above 51 23 5 0 0 21 0 94 0 20
2022 Federal regulators 41 34 11 8 1 5 0 79 10 90
2022 Compliance, inspection and enforcement 23 19 17 18 13 10 0 47 34 20
2022 Communications or public affairs 34 39 7 3 3 15 0 85 7 25
2022 Legal services 49 29 7 14 0 0 0 78 14 15
2022 Administration and operations 38 34 13 10 5 0 0 72 15 35
2022 Human resources 49 34 0 17 0 0 0 83 17 15
2022 Information management 60 15 9 0 9 7 0 81 9 10
2022 Information technology 44 17 17 17 0 4 0 64 18 25
2022 Policy 31 23 20 2 6 16 0 66 11 35
2022 Project management 48 52 0 0 0 0 0 100 0 10
2022 None of the above 64 0 0 14 0 22 0 82 18 15
2020 Client contact centre 37 31 0 16 0 16 0 81 19 15
2020 Federal regulators 43 34 6 10 4 3 0 79 15 75
2020 Compliance, inspection and enforcement 56 24 3 6 7 3 0 83 14 30
2020 Communications or public affairs 35 23 16 13 3 10 0 64 18 30
2020 Legal services 42 37 8 9 0 4 0 82 9 25
2020 Administration and operations 42 38 6 8 1 2 2 84 10 50
2020 Human resources 33 38 24 5 0 0 0 71 5 20
2020 Financial management 33 67 0 0 0 0 0 100 0 15
2020 Information technology 56 26 13 0 4 0 0 82 4 25
2020 Policy 43 35 4 8 2 6 2 85 11 50
2020 None of the above 48 24 5 11 0 12 0 82 13 15
2019 Client contact centre 23 38 23 8 0 8 0 66 9 15
2019 Federal regulators 34 41 7 9 4 6 0 79 14 80
2019 Compliance, inspection and enforcement 31 40 5 13 2 8 0 77 17 40
2019 Communications or public affairs 24 41 14 7 4 11 0 73 11 30
2019 Science and technology 36 45 0 9 0 0 9 90 10 10
2019 Legal services 38 48 9 5 0 0 0 86 5 20
2019 Administration and operations 42 37 10 12 0 0 0 78 12 40
2019 Human resources 9 62 24 5 0 0 0 71 5 20
2019 Financial management 36 56 7 0 0 0 0 93 0 15
2019 Information management 36 36 19 9 0 0 0 72 9 10
2019 Information technology 42 25 10 13 3 3 3 72 17 30
2019 Policy 33 43 8 8 5 3 0 78 14 35
2019 None of the above 31 25 12 19 0 13 0 64 21 15

Question 34. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 25 11 10 25 0 0 54 35 20
2024 Intelligence analysts 17 18 25 18 22 0 0 35 39 10
2024 Federal regulators 27 18 18 8 29 0 0 45 37 95
2024 Compliance, inspection and enforcement 26 27 3 7 29 8 0 58 39 25
2024 Communications or public affairs 10 21 17 36 16 0 0 31 52 40
2024 Legal services 21 29 4 22 21 4 0 52 44 25
2024 Administration and operations 25 30 7 19 18 0 0 55 38 55
2024 Human resources 5 22 18 16 35 5 0 28 53 20
2024 Financial management 9 42 16 17 8 9 0 56 27 10
2024 Information management 28 13 14 7 33 6 0 44 42 15
2024 Information technology 33 28 10 12 13 5 0 64 26 20
2024 Policy 3 30 17 22 28 0 0 33 50 50
2024 Project management 22 15 13 33 17 0 0 37 50 15
2024 None of the above 29 37 9 9 9 8 0 71 19 20
2022 Federal regulators 42 30 19 8 0 1 0 72 8 90
2022 Compliance, inspection and enforcement 31 18 13 16 17 5 0 51 35 20
2022 Communications or public affairs 27 43 19 8 3 0 0 70 11 25
2022 Legal services 49 21 7 22 0 0 0 70 22 15
2022 Administration and operations 41 28 17 9 5 0 0 69 15 35
2022 Human resources 42 41 0 11 6 0 0 83 17 15
2022 Information management 60 15 9 0 9 7 0 81 9 10
2022 Information technology 24 40 12 15 4 0 4 67 20 25
2022 Policy 31 29 21 11 2 5 0 64 13 35
2022 Project management 40 52 8 0 0 0 0 92 0 10
2022 None of the above 50 36 9 5 0 0 0 86 5 15
2020 Client contact centre 30 39 8 15 0 8 0 75 16 15
2020 Federal regulators 37 36 14 4 7 1 0 74 11 75
2020 Compliance, inspection and enforcement 50 31 6 10 3 0 0 81 13 30
2020 Communications or public affairs 38 33 16 10 3 0 0 71 13 30
2020 Legal services 46 41 8 5 0 0 0 87 5 25
2020 Administration and operations 46 31 8 8 3 4 0 80 12 50
2020 Human resources 27 45 14 14 0 0 0 72 14 20
2020 Financial management 41 52 0 8 0 0 0 92 8 15
2020 Information technology 52 35 4 4 4 0 0 87 8 25
2020 Policy 39 41 5 8 2 4 0 84 10 50
2020 None of the above 48 30 5 11 0 0 6 83 12 15
2019 Client contact centre 30 62 8 0 0 0 0 92 0 15
2019 Federal regulators 34 40 9 9 5 2 0 76 15 80
2019 Compliance, inspection and enforcement 36 37 14 8 2 3 0 76 10 40
2019 Communications or public affairs 38 24 24 0 7 7 0 67 7 30
2019 Science and technology 36 45 0 18 0 0 0 82 18 10
2019 Legal services 43 52 0 5 0 0 0 95 5 20
2019 Administration and operations 45 32 10 12 0 0 0 77 12 40
2019 Human resources 14 58 14 10 5 0 0 71 14 20
2019 Financial management 50 43 7 0 0 0 0 93 0 15
2019 Information management 27 55 18 0 0 0 0 82 0 10
2019 Information technology 45 26 13 10 3 0 3 73 14 30
2019 Policy 40 28 14 16 3 0 0 68 19 35
2019 None of the above 38 31 12 13 0 6 0 74 13 15

Question 35. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 13 17 16 28 0 0 39 43 15
2024 Intelligence analysts 17 7 9 26 31 11 0 27 63 10
2024 Federal regulators 22 15 14 16 32 1 0 38 49 95
2024 Compliance, inspection and enforcement 31 22 4 18 17 8 0 58 38 25
2024 Communications or public affairs 3 21 12 34 29 2 0 24 64 40
2024 Legal services 21 7 21 15 32 4 0 30 49 25
2024 Administration and operations 15 23 14 20 19 6 2 41 43 55
2024 Human resources 5 14 21 5 46 9 0 21 57 20
2024 Financial management 9 33 25 18 16 0 0 42 33 10
2024 Information management 28 13 14 13 33 0 0 41 46 15
2024 Information technology 24 35 13 8 14 6 0 62 24 20
2024 Policy 3 19 15 27 33 2 0 23 62 50
2024 Project management 8 19 16 21 36 0 0 27 57 15
2024 None of the above 10 24 27 18 14 8 0 36 35 20
2022 Federal regulators 26 44 14 14 0 1 0 71 14 90
2022 Compliance, inspection and enforcement 15 28 19 15 19 5 0 45 35 20
2022 Communications or public affairs 18 47 19 7 3 0 6 68 11 25
2022 Legal services 24 47 0 22 0 7 0 76 24 15
2022 Administration and operations 32 36 11 9 8 3 0 71 18 35
2022 Human resources 33 45 10 6 0 7 0 83 6 15
2022 Information management 52 22 9 0 9 7 0 81 9 10
2022 Information technology 29 31 17 14 5 4 0 63 20 25
2022 Policy 19 40 16 19 0 5 0 63 21 35
2022 Project management 23 60 8 9 0 0 0 83 9 10
2022 None of the above 42 28 7 14 0 9 0 77 15 15
2020 Client contact centre 23 22 32 8 0 16 0 53 9 15
2020 Federal regulators 28 40 11 11 6 4 0 71 18 75
2020 Compliance, inspection and enforcement 49 26 11 6 4 4 0 78 10 30
2020 Communications or public affairs 37 30 13 10 0 10 0 75 11 30
2020 Legal services 34 49 12 5 0 0 0 83 5 25
2020 Administration and operations 36 43 10 6 2 4 0 82 8 50
2020 Human resources 8 58 20 14 0 0 0 67 14 20
2020 Financial management 39 54 0 0 8 0 0 92 8 15
2020 Information technology 48 31 13 0 4 4 0 82 5 25
2020 Policy 35 45 10 4 2 4 0 84 6 50
2020 None of the above 44 28 16 12 0 0 0 72 12 15
2019 Client contact centre 30 38 15 8 0 8 0 75 9 15
2019 Federal regulators 27 43 17 5 4 4 0 73 10 80
2019 Compliance, inspection and enforcement 26 42 14 8 5 5 0 72 14 40
2019 Communications or public affairs 21 38 17 13 4 7 0 63 18 30
2019 Science and technology 18 55 27 0 0 0 0 73 0 10
2019 Legal services 43 43 9 5 0 0 0 86 5 20
2019 Administration and operations 42 29 22 2 0 5 0 74 3 40
2019 Human resources 9 57 10 19 5 0 0 66 24 20
2019 Financial management 50 35 15 0 0 0 0 85 0 15
2019 Information management 27 55 9 9 0 0 0 82 9 10
2019 Information technology 39 32 10 7 3 7 3 78 11 30
2019 Policy 32 33 18 17 0 0 0 65 17 35
2019 None of the above 31 25 25 13 0 6 0 60 13 15

Question 36. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 13 10 24 25 0 0 41 49 20
2024 Intelligence analysts 17 34 0 18 31 0 0 51 49 10
2024 Federal regulators 19 19 15 21 25 1 0 38 47 95
2024 Compliance, inspection and enforcement 32 28 4 10 21 5 0 63 33 25
2024 Communications or public affairs 2 21 21 34 22 0 0 23 56 40
2024 Legal services 17 20 11 20 27 4 0 39 49 25
2024 Administration and operations 15 21 21 20 22 0 2 36 42 55
2024 Human resources 5 18 9 19 45 4 0 24 67 20
2024 Financial management 0 50 25 9 17 0 0 50 25 10
2024 Information management 22 19 6 14 33 6 0 44 50 15
2024 Information technology 27 36 9 10 8 10 0 71 19 20
2024 Policy 3 23 15 24 34 0 0 26 59 50
2024 Project management 8 19 16 27 30 0 0 27 57 15
2024 None of the above 18 21 28 16 18 0 0 39 33 20
2022 Federal regulators 35 39 9 13 2 1 0 75 16 90
2022 Compliance, inspection and enforcement 23 31 14 19 8 5 0 57 28 20
2022 Communications or public affairs 23 63 11 0 3 0 0 86 3 25
2022 Legal services 47 16 0 37 0 0 0 63 37 15
2022 Administration and operations 39 34 9 16 2 0 0 73 18 35
2022 Human resources 38 45 0 0 10 7 0 89 11 15
2022 Information management 68 23 0 0 9 0 0 91 9 10
2022 Information technology 36 28 12 14 5 4 0 67 20 25
2022 Policy 29 27 24 13 2 5 0 59 16 35
2022 Project management 31 43 8 8 9 0 0 75 17 10
2022 None of the above 43 36 14 7 0 0 0 79 7 15
2020 Client contact centre 39 23 23 8 0 8 0 67 8 15
2020 Federal regulators 26 37 21 7 7 1 0 64 14 75
2020 Compliance, inspection and enforcement 40 31 3 16 7 3 0 73 24 30
2020 Communications or public affairs 37 36 13 14 0 0 0 73 14 30
2020 Legal services 42 50 8 0 0 0 0 92 0 25
2020 Administration and operations 32 39 17 4 6 2 0 73 10 50
2020 Human resources 14 53 20 9 5 0 0 67 14 20
2020 Financial management 46 39 8 0 8 0 0 85 8 15
2020 Information technology 31 48 4 13 4 0 0 79 17 25
2020 Policy 28 47 14 10 2 0 0 74 12 50
2020 None of the above 37 44 6 12 0 0 0 81 12 15
2019 Client contact centre 38 31 23 8 0 0 0 69 8 15
2019 Federal regulators 19 46 17 13 5 0 0 65 18 80
2019 Compliance, inspection and enforcement 22 39 21 11 5 3 0 62 17 35
2019 Communications or public affairs 17 38 13 11 10 10 0 62 23 30
2019 Science and technology 27 55 0 9 9 0 0 82 18 10
2019 Legal services 41 40 10 10 0 0 0 80 10 20
2019 Administration and operations 28 34 23 8 5 3 0 64 13 40
2019 Human resources 14 57 10 10 9 0 0 71 19 20
2019 Financial management 36 28 21 15 0 0 0 64 15 15
2019 Information management 18 55 9 9 9 0 0 73 18 10
2019 Information technology 32 35 9 6 10 3 3 72 17 30
2019 Policy 22 22 29 14 10 2 0 45 25 35
2019 None of the above 25 26 36 6 7 0 0 51 13 15
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Workforce

Performance management

Question 9. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 40 9 6 17 0 0 69 23 20
2024 Intelligence analysts 40 41 10 0 9 0 0 81 9 10
2024 Federal regulators 35 36 11 6 12 0 0 71 18 95
2024 Compliance, inspection and enforcement 38 15 15 15 18 0 0 53 33 25
2024 Communications or public affairs 35 45 5 7 7 2 0 82 14 40
2024 Legal services 50 27 3 12 7 0 0 77 19 25
2024 Administration and operations 37 30 15 9 8 0 2 67 17 55
2024 Human resources 28 40 18 8 5 0 0 69 13 20
2024 Financial management 35 32 33 0 0 0 0 67 0 10
2024 Information management 28 55 10 0 8 0 0 82 8 15
2024 Information technology 49 24 9 0 17 0 0 74 17 20
2024 Policy 35 31 21 9 5 0 0 65 14 50
2024 Project management 45 26 0 12 18 0 0 70 30 15
2024 None of the above 52 27 17 0 4 0 0 79 4 20
2022 Federal regulators 45 33 13 7 2 0 0 78 9 90
2022 Compliance, inspection and enforcement 49 18 8 6 19 0 0 67 25 20
2022 Communications or public affairs 51 34 11 4 0 0 0 85 4 25
2022 Legal services 64 14 7 15 0 0 0 77 15 15
2022 Administration and operations 44 39 8 3 5 0 0 83 9 35
2022 Human resources 83 6 5 6 0 0 0 89 6 15
2022 Information management 59 23 18 0 0 0 0 82 0 10
2022 Information technology 59 29 4 0 0 5 3 95 0 25
2022 Policy 53 38 2 2 5 0 0 91 7 35
2022 Project management 73 27 0 0 0 0 0 100 0 10
2022 None of the above 73 27 0 0 0 0 0 100 0 15
2020 Client contact centre 54 30 8 8 0 0 0 84 8 15
2020 Federal regulators 38 36 13 6 7 0 0 74 13 75
2020 Compliance, inspection and enforcement 40 33 13 10 3 0 0 73 14 30
2020 Communications or public affairs 38 46 3 10 0 3 0 86 10 30
2020 Legal services 51 29 12 8 0 0 0 79 8 25
2020 Administration and operations 51 33 7 6 2 0 0 84 8 50
2020 Human resources 40 23 23 14 0 0 0 63 14 20
2020 Financial management 22 48 31 0 0 0 0 69 0 15
2020 Information technology 47 40 8 0 4 0 0 87 4 25
2020 Policy 45 45 0 6 4 0 0 90 10 50
2020 None of the above 48 40 12 0 0 0 0 88 0 15
2019 Client contact centre 23 46 23 8 0 0 0 70 8 15
2019 Federal regulators 33 39 8 9 12 0 0 71 21 80
2019 Compliance, inspection and enforcement 50 26 11 11 2 0 0 76 13 40
2019 Communications or public affairs 31 44 11 4 10 0 0 76 14 30
2019 Science and technology 18 45 9 0 18 9 0 70 20 10
2019 Legal services 57 28 10 5 0 0 0 85 5 20
2019 Administration and operations 39 39 10 10 2 0 0 78 12 40
2019 Human resources 38 43 5 9 5 0 0 81 14 20
2019 Financial management 47 38 0 7 8 0 0 86 14 15
2019 Information management 45 55 0 0 0 0 0 100 0 10
2019 Information technology 35 38 20 7 0 0 0 74 7 30
2019 Policy 33 43 16 6 3 0 0 75 8 35
2019 None of the above 55 19 6 19 0 0 0 75 19 15

Question 10. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 47 4 11 11 0 0 75 21 20
2024 Intelligence analysts 57 26 0 8 9 0 0 82 18 10
2024 Federal regulators 31 46 7 7 9 0 0 77 16 90
2024 Compliance, inspection and enforcement 25 57 3 11 3 0 0 83 14 25
2024 Communications or public affairs 19 40 11 19 11 0 0 59 30 40
2024 Legal services 38 39 7 11 4 0 0 77 15 25
2024 Administration and operations 30 34 15 14 7 0 0 64 21 55
2024 Human resources 19 42 12 23 3 0 0 61 27 20
2024 Financial management 26 74 0 0 0 0 0 100 0 10
2024 Information management 13 38 32 17 0 0 0 51 17 15
2024 Information technology 37 41 4 14 4 0 0 78 18 20
2024 Policy 27 46 6 15 6 0 0 73 21 50
2024 Project management 43 41 0 11 6 0 0 83 17 15
2024 None of the above 19 67 0 13 0 0 0 87 13 20
2022 Federal regulators 40 46 5 6 2 0 0 86 9 90
2022 Compliance, inspection and enforcement 34 47 0 7 13 0 0 81 19 20
2022 Communications or public affairs 38 58 0 4 0 0 0 96 4 25
2022 Legal services 32 62 0 7 0 0 0 93 7 15
2022 Administration and operations 56 35 6 0 3 0 0 91 3 35
2022 Human resources 75 6 0 19 0 0 0 81 19 15
2022 Information management 84 16 0 0 0 0 0 100 0 10
2022 Information technology 43 39 9 4 5 0 0 82 9 25
2022 Policy 32 56 2 9 0 0 0 88 9 35
2022 Project management 40 36 0 24 0 0 0 76 24 10
2022 None of the above 73 19 0 7 0 0 0 93 7 15
2020 Client contact centre 40 30 23 8 0 0 0 69 8 15
2020 Federal regulators 42 39 10 7 1 0 0 81 9 75
2020 Compliance, inspection and enforcement 56 26 10 7 0 0 0 83 7 30
2020 Communications or public affairs 35 45 14 6 0 0 0 80 6 30
2020 Legal services 55 41 4 0 0 0 0 96 0 25
2020 Administration and operations 45 41 2 8 4 0 0 86 12 50
2020 Human resources 38 33 19 5 5 0 0 71 10 20
2020 Financial management 37 48 8 8 0 0 0 84 8 15
2020 Information technology 47 38 10 0 5 0 0 86 5 20
2020 Policy 41 42 3 12 2 0 0 83 14 50
2020 None of the above 54 46 0 0 0 0 0 100 0 15
2019 Client contact centre 54 46 0 0 0 0 0 100 0 15
2019 Federal regulators 35 43 8 11 3 0 0 79 13 75
2019 Compliance, inspection and enforcement 44 42 5 8 0 0 0 87 8 40
2019 Communications or public affairs 31 45 17 4 4 0 0 76 7 30
2019 Science and technology 0 55 18 18 9 0 0 55 27 10
2019 Legal services 33 67 0 0 0 0 0 100 0 20
2019 Administration and operations 46 42 5 2 5 0 0 88 7 40
2019 Human resources 23 33 19 14 5 0 5 60 20 20
2019 Financial management 55 23 14 8 0 0 0 78 8 15
2019 Information management 64 36 0 0 0 0 0 100 0 10
2019 Information technology 39 29 12 16 3 0 0 68 20 30
2019 Policy 30 48 6 14 3 0 0 77 17 35
2019 None of the above 37 25 6 32 0 0 0 62 32 15

Question 27. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 40 6 0 14 0 0 80 14 20
2024 Intelligence analysts 55 14 0 8 24 0 0 68 32 10
2024 Federal regulators 54 36 5 2 2 0 1 91 4 95
2024 Compliance, inspection and enforcement 49 26 0 14 11 0 0 75 25 25
2024 Communications or public affairs 54 33 7 4 2 0 0 87 6 40
2024 Legal services 65 16 8 4 8 0 0 81 11 25
2024 Administration and operations 61 21 7 7 3 0 2 84 10 55
2024 Human resources 62 25 5 3 5 0 0 87 9 20
2024 Financial management 42 50 8 0 0 0 0 92 0 10
2024 Information management 47 21 24 0 8 0 0 69 8 15
2024 Information technology 40 41 0 0 14 0 6 85 15 20
2024 Policy 46 32 11 2 10 0 0 77 11 50
2024 Project management 70 17 0 0 13 0 0 87 13 15
2024 None of the above 62 30 0 8 0 0 0 92 8 20
2022 Federal regulators 53 30 9 6 0 0 1 84 6 90
2022 Compliance, inspection and enforcement 58 13 12 13 4 0 0 71 17 20
2022 Communications or public affairs 61 25 10 4 0 0 0 86 4 25
2022 Legal services 71 22 0 0 7 0 0 93 7 15
2022 Administration and operations 52 31 11 2 3 0 0 83 5 35
2022 Human resources 70 30 0 0 0 0 0 100 0 15
2022 Information management 76 16 9 0 0 0 0 91 0 10
2022 Information technology 53 33 9 4 0 0 0 86 4 25
2022 Policy 31 48 9 9 2 0 0 80 12 35
2022 Project management 40 60 0 0 0 0 0 100 0 10
2022 None of the above 67 24 0 0 0 0 9 100 0 15
2020 Client contact centre 47 30 16 8 0 0 0 77 8 15
2020 Federal regulators 49 28 14 2 3 0 4 80 6 75
2020 Compliance, inspection and enforcement 53 34 6 3 0 0 3 90 4 30
2020 Communications or public affairs 60 14 16 5 3 0 0 75 9 30
2020 Legal services 50 29 17 4 0 0 0 79 4 25
2020 Administration and operations 61 23 8 6 2 0 0 84 8 50
2020 Human resources 61 5 24 5 5 0 0 67 9 20
2020 Financial management 39 37 23 0 0 0 0 77 0 15
2020 Information technology 52 27 9 4 9 0 0 79 13 25
2020 Policy 60 30 4 4 2 0 0 90 6 50
2020 None of the above 58 30 6 0 0 6 0 93 0 15
2019 Client contact centre 38 39 23 0 0 0 0 77 0 15
2019 Federal regulators 47 28 9 10 5 1 0 76 16 80
2019 Compliance, inspection and enforcement 50 40 3 5 2 0 0 89 8 40
2019 Communications or public affairs 35 27 10 14 7 3 3 67 22 30
2019 Science and technology 36 36 9 9 9 0 0 73 18 10
2019 Legal services 47 24 19 10 0 0 0 71 10 20
2019 Administration and operations 61 22 15 2 0 0 0 83 2 40
2019 Human resources 43 34 9 5 9 0 0 76 14 20
2019 Financial management 58 28 7 7 0 0 0 86 7 15
2019 Information management 64 27 9 0 0 0 0 91 0 10
2019 Information technology 42 36 9 3 10 0 0 77 13 30
2019 Policy 62 19 8 5 3 3 0 83 8 35
2019 None of the above 62 25 7 0 0 6 0 93 0 15

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 19 54 5 10 7 0 6 77 18 20
2024 Intelligence analysts 30 40 21 0 9 0 0 70 9 10
2024 Federal regulators 37 27 16 16 3 0 0 65 19 95
2024 Compliance, inspection and enforcement 31 25 25 16 4 0 0 56 19 25
2024 Communications or public affairs 23 49 17 12 0 0 0 72 12 40
2024 Legal services 45 36 0 7 12 0 0 81 19 25
2024 Administration and operations 34 35 14 10 8 0 0 69 17 55
2024 Human resources 18 59 5 9 5 0 4 80 14 20
2024 Financial management 17 66 0 0 16 0 0 84 16 10
2024 Information management 33 49 19 0 0 0 0 81 0 15
2024 Information technology 39 35 18 4 4 0 0 74 8 20
2024 Policy 30 40 14 11 5 0 0 70 16 50
2024 Project management 30 27 18 6 19 0 0 57 24 15
2024 None of the above 51 35 5 4 5 0 0 86 9 20
2022 Federal regulators 42 38 12 5 2 0 1 81 7 90
2022 Compliance, inspection and enforcement 38 40 6 9 7 0 0 79 16 20
2022 Communications or public affairs 62 30 8 0 0 0 0 92 0 25
2022 Legal services 46 40 7 7 0 0 0 86 7 15
2022 Administration and operations 56 34 3 8 0 0 0 90 8 35
2022 Human resources 60 26 14 0 0 0 0 86 0 15
2022 Information management 91 9 0 0 0 0 0 100 0 10
2022 Information technology 51 35 4 5 0 0 5 91 5 25
2022 Policy 38 36 12 14 0 0 0 74 14 30
2022 Project management 17 46 8 29 0 0 0 63 29 10
2022 None of the above 81 12 8 0 0 0 0 92 0 15
2020 Client contact centre 53 15 16 9 0 0 8 73 10 15
2020 Federal regulators 31 47 13 5 3 0 1 79 8 75
2020 Compliance, inspection and enforcement 56 31 7 6 0 0 0 87 6 30
2020 Communications or public affairs 40 20 30 3 3 4 0 62 7 30
2020 Legal services 55 33 0 12 0 0 0 88 12 25
2020 Administration and operations 46 39 8 6 0 2 0 86 6 50
2020 Human resources 53 33 14 0 0 0 0 86 0 20
2020 Financial management 85 8 8 0 0 0 0 92 0 15
2020 Information technology 56 31 9 0 4 0 0 87 4 25
2020 Policy 39 36 8 14 0 0 2 77 15 50
2020 None of the above 47 46 6 0 0 0 0 94 0 15
2019 Client contact centre 54 30 16 0 0 0 0 84 0 15
2019 Federal regulators 40 43 8 5 4 0 0 83 9 80
2019 Compliance, inspection and enforcement 55 35 3 5 3 0 0 89 8 40
2019 Communications or public affairs 45 38 13 4 0 0 0 83 4 30
2019 Science and technology 36 45 9 9 0 0 0 82 9 10
2019 Legal services 66 28 5 0 0 0 0 95 0 20
2019 Administration and operations 46 44 2 5 2 0 0 90 7 40
2019 Human resources 33 29 24 5 5 0 5 65 10 20
2019 Financial management 43 57 0 0 0 0 0 100 0 15
2019 Information management 63 37 0 0 0 0 0 100 0 10
2019 Information technology 51 39 7 3 0 0 0 90 3 30
2019 Policy 32 52 2 8 6 0 0 84 14 35
2019 None of the above 43 32 19 7 0 0 0 75 7 15

Question 28. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 19 17 0 14 0 0 69 14 20
2024 Intelligence analysts 61 16 0 14 9 0 0 77 23 10
2024 Federal regulators 62 19 11 5 1 1 1 83 7 95
2024 Compliance, inspection and enforcement 40 22 16 8 14 0 0 62 22 25
2024 Communications or public affairs 65 14 14 2 3 2 0 81 5 40
2024 Legal services 62 26 0 4 8 0 0 88 12 25
2024 Administration and operations 68 14 9 2 3 2 3 86 5 55
2024 Human resources 69 17 0 8 5 0 0 87 13 20
2024 Financial management 49 25 26 0 0 0 0 74 0 10
2024 Information management 54 15 16 7 8 0 0 69 15 15
2024 Information technology 67 6 13 6 9 0 0 73 14 20
2024 Policy 64 15 7 10 2 2 0 81 12 50
2024 Project management 70 18 0 6 6 0 0 88 12 15
2024 None of the above 74 17 0 4 0 4 0 96 4 20
2022 Federal regulators 67 14 11 6 0 1 1 83 6 85
2022 Compliance, inspection and enforcement 63 18 7 8 4 0 0 81 12 20
2022 Communications or public affairs 48 36 16 0 0 0 0 84 0 25
2022 Legal services 72 22 0 0 7 0 0 93 7 15
2022 Administration and operations 57 21 14 3 0 0 5 82 3 35
2022 Human resources 76 13 0 0 6 0 5 94 6 15
2022 Information management 78 0 15 0 0 0 7 84 0 10
2022 Information technology 69 13 14 4 0 0 0 82 4 25
2022 Policy 56 22 12 3 2 4 0 82 6 35
2022 Project management 75 25 0 0 0 0 0 100 0 10
2022 None of the above 69 0 8 0 0 11 12 90 0 15
2020 Client contact centre 45 8 31 8 0 9 0 58 8 15
2020 Federal regulators 58 21 10 6 4 0 2 80 10 75
2020 Compliance, inspection and enforcement 62 24 3 6 0 3 0 90 6 30
2020 Communications or public affairs 60 20 16 3 0 0 0 81 3 30
2020 Legal services 67 17 8 4 0 4 0 87 4 25
2020 Administration and operations 65 17 4 7 4 2 0 84 12 50
2020 Human resources 56 19 15 5 5 0 0 75 10 20
2020 Financial management 61 31 8 0 0 0 0 92 0 15
2020 Information technology 50 32 8 0 9 0 0 82 9 20
2020 Policy 73 12 4 8 2 0 2 86 10 50
2020 None of the above 65 17 6 0 6 0 6 87 7 15

Question 43. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 32 9 5 32 0 0 55 37 20
2024 Intelligence analysts 29 39 10 8 15 0 0 67 23 10
2024 Federal regulators 23 33 13 12 15 3 0 59 27 95
2024 Compliance, inspection and enforcement 31 14 18 16 6 15 0 53 26 25
2024 Communications or public affairs 8 35 31 7 11 9 0 46 20 40
2024 Legal services 28 45 8 8 11 0 0 73 19 25
2024 Administration and operations 24 33 22 5 6 10 0 63 12 55
2024 Human resources 9 43 16 15 5 4 9 59 23 20
2024 Financial management 9 57 25 9 0 0 0 66 9 10
2024 Information management 13 31 19 7 24 6 0 46 33 15
2024 Information technology 18 41 18 9 13 0 0 60 22 20
2024 Policy 21 34 25 9 9 1 0 56 18 50
2024 Project management 14 43 7 6 30 0 0 57 36 15
2024 None of the above 34 40 5 8 9 4 0 77 18 20
2022 Federal regulators 43 32 19 4 0 2 0 77 4 90
2022 Compliance, inspection and enforcement 29 36 6 8 10 10 0 72 21 20
2022 Communications or public affairs 29 42 21 7 0 0 0 72 7 25
2022 Legal services 40 45 0 9 7 0 0 85 15 15
2022 Administration and operations 39 40 7 11 2 0 0 79 13 35
2022 Human resources 57 24 7 6 0 7 0 87 6 15
2022 Information management 66 16 18 0 0 0 0 82 0 10
2022 Information technology 48 37 8 0 5 3 0 87 5 25
2022 Policy 23 55 5 3 5 8 0 85 9 35
2022 Project management 42 40 0 18 0 0 0 82 18 10
2022 None of the above 58 17 8 0 0 16 0 91 0 15
2020 Client contact centre 22 31 25 8 8 0 8 57 16 15
2020 Federal regulators 30 41 12 8 8 0 0 71 17 75
2020 Compliance, inspection and enforcement 40 33 13 3 7 3 0 76 10 30
2020 Communications or public affairs 27 37 20 10 0 7 0 68 11 30
2020 Legal services 46 46 0 4 0 4 0 96 4 25
2020 Administration and operations 38 32 18 6 2 4 0 73 8 50
2020 Human resources 24 53 14 5 5 0 0 77 9 20
2020 Financial management 39 54 0 0 8 0 0 92 8 15
2020 Information technology 48 35 9 4 4 0 0 83 8 25
2020 Policy 45 36 6 8 0 4 2 86 8 50
2020 None of the above 35 41 12 12 0 0 0 76 12 15
2019 Client contact centre 23 70 0 8 0 0 0 92 8 15
2019 Federal regulators 29 38 14 9 8 0 1 68 17 80
2019 Compliance, inspection and enforcement 34 39 16 3 5 3 0 75 8 40
2019 Communications or public affairs 7 52 17 11 10 4 0 61 22 30
2019 Science and technology 18 45 18 0 18 0 0 64 18 10
2019 Legal services 33 43 14 5 5 0 0 76 9 20
2019 Administration and operations 42 36 12 5 5 0 0 78 10 40
2019 Human resources 38 43 5 14 0 0 0 81 14 20
2019 Financial management 51 35 14 0 0 0 0 86 0 15
2019 Information management 54 27 9 9 0 0 0 82 9 10
2019 Information technology 36 39 3 13 9 0 0 74 22 30
2019 Policy 23 36 14 17 5 5 0 62 23 35
2019 None of the above 25 32 32 12 0 0 0 57 12 15

Question 44a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 0 18 18 10 0 5 51 49 20
2024 Intelligence analysts 45 31 9 0 15 0 0 45 55 10
2024 Federal regulators 43 25 14 5 8 1 4 45 55 95
2024 Compliance, inspection and enforcement 51 19 25 0 4 0 0 51 49 25
2024 Communications or public affairs 44 24 13 16 0 0 4 45 55 40
2024 Legal services 48 23 17 0 0 4 8 55 45 25
2024 Administration and operations 41 24 7 8 9 0 10 46 54 55
2024 Human resources 43 29 12 3 9 0 4 45 55 20
2024 Financial management 41 26 16 9 0 0 8 45 55 10
2024 Information management 42 29 13 6 0 0 10 46 54 15
2024 Information technology 61 22 0 10 4 0 3 63 37 20
2024 Policy 30 22 24 9 2 3 11 35 65 50
2024 Project management 51 6 13 12 0 6 13 63 37 15
2024 None of the above 64 18 14 0 0 0 4 67 33 20
2022 Federal regulators 60 25 13 0 2 0 0 90
2022 Compliance, inspection and enforcement 74 8 10 0 9 0 0 20
2022 Communications or public affairs 43 32 15 6 0 0 3 25
2022 Legal services 68 0 9 7 7 0 9 15
2022 Administration and operations 66 16 10 3 0 3 3 35
2022 Human resources 70 23 7 0 0 0 0 15
2022 Information management 50 34 16 0 0 0 0 10
2022 Information technology 55 36 0 0 0 0 9 25
2022 Policy 35 22 28 4 0 0 11 35
2022 Project management 71 20 9 0 0 0 0 10
2022 None of the above 53 11 8 0 0 10 18 15
2020 Client contact centre 41 24 0 9 0 0 26 10
2020 Federal regulators 53 18 18 1 3 1 4 75
2020 Compliance, inspection and enforcement 64 16 3 10 3 0 3 30
2020 Communications or public affairs 58 7 19 10 3 0 3 30
2020 Legal services 47 12 8 21 4 4 4 25
2020 Administration and operations 59 19 10 2 0 2 8 50
2020 Human resources 48 23 19 0 5 5 0 20
2020 Financial management 53 32 8 0 8 0 0 15
2020 Information technology 79 8 4 4 4 0 0 25
2020 Policy 47 31 14 2 6 0 0 50
2020 None of the above 53 30 7 0 6 0 5 15
2019 Client contact centre 54 31 15 0 0 0 0 15
2019 Federal regulators 63 16 10 4 4 1 1 80
2019 Compliance, inspection and enforcement 53 28 8 3 3 0 5 40
2019 Communications or public affairs 48 21 13 11 0 0 7 30
2019 Science and technology 64 18 18 0 0 0 0 10
2019 Legal services 57 24 9 5 0 0 5 20
2019 Administration and operations 56 17 10 7 5 0 5 40
2019 Human resources 47 33 5 0 5 5 5 20
2019 Financial management 86 14 0 0 0 0 0 15
2019 Information management 82 0 18 0 0 0 0 10
2019 Information technology 58 19 16 0 0 3 3 30
2019 Policy 50 31 13 3 3 0 0 35
2019 None of the above 61 33 0 6 0 0 0 15

Question 44b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 85 0 0 0 0 4 11 100 0 20
2024 Intelligence analysts 61 32 0 0 0 0 6 65 35 10
2024 Federal regulators 55 16 8 2 6 0 12 63 37 95
2024 Compliance, inspection and enforcement 69 15 4 0 0 3 8 78 22 25
2024 Communications or public affairs 64 7 10 4 3 5 7 73 27 40
2024 Legal services 64 16 8 5 0 0 8 70 30 25
2024 Administration and operations 70 6 7 0 2 0 16 83 17 55
2024 Human resources 84 0 0 0 0 0 16 100 0 20
2024 Financial management 67 18 0 0 0 0 16 79 21 10
2024 Information management 67 14 9 0 0 0 10 74 26 15
2024 Information technology 67 16 0 0 4 0 12 77 23 20
2024 Policy 61 9 4 3 2 2 20 78 22 50
2024 Project management 50 0 19 7 0 0 24 66 34 15
2024 None of the above 69 10 0 0 9 0 12 79 21 20

Question 44c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 9 0 0 13 9 0 76 24 20
2024 Intelligence analysts 69 9 16 0 0 6 0 73 27 10
2024 Federal regulators 67 9 5 3 4 3 8 76 24 95
2024 Compliance, inspection and enforcement 78 4 8 7 0 0 3 81 19 25
2024 Communications or public affairs 70 14 5 2 3 4 2 75 25 40
2024 Legal services 80 5 0 0 0 8 8 95 5 25
2024 Administration and operations 69 6 7 5 3 0 10 77 23 55
2024 Human resources 66 13 5 9 0 7 0 71 29 20
2024 Financial management 58 26 0 0 0 0 16 69 31 10
2024 Information management 55 7 15 0 0 13 10 72 28 15
2024 Information technology 84 4 5 0 4 0 3 87 13 20
2024 Policy 64 10 2 4 2 7 10 78 22 50
2024 Project management 64 0 6 6 0 6 19 85 15 15
2024 None of the above 69 14 5 0 0 4 8 79 21 20
2022 Federal regulators 76 11 2 3 1 4 2 90
2022 Compliance, inspection and enforcement 79 4 4 0 0 9 4 20
2022 Communications or public affairs 75 14 4 0 0 3 3 25
2022 Legal services 67 8 0 7 0 0 17 15
2022 Administration and operations 66 24 0 3 5 0 3 35
2022 Human resources 88 0 0 0 6 0 6 15
2022 Information management 91 0 0 9 0 0 0 10
2022 Information technology 69 5 5 4 0 3 14 25
2022 Policy 74 7 0 0 2 4 13 35
2022 Project management 74 8 9 0 0 0 8 10
2022 None of the above 57 0 0 0 0 16 27 15
2020 Client contact centre 60 8 8 0 0 0 24 15
2020 Federal regulators 75 8 1 1 4 4 6 75
2020 Compliance, inspection and enforcement 87 3 3 0 0 3 3 30
2020 Communications or public affairs 67 13 3 7 0 3 7 30
2020 Legal services 87 4 5 0 0 0 4 25
2020 Administration and operations 69 8 2 8 2 4 8 50
2020 Human resources 72 14 0 9 0 5 0 20
2020 Financial management 85 8 0 8 0 0 0 15
2020 Information technology 83 8 0 0 4 0 4 25
2020 Policy 81 13 0 4 0 0 2 50
2020 None of the above 78 17 0 0 0 0 5 15
2019 Client contact centre 70 15 8 0 8 0 0 15
2019 Federal regulators 76 7 3 5 3 4 3 75
2019 Compliance, inspection and enforcement 76 8 8 0 3 0 6 35
2019 Communications or public affairs 69 14 4 4 0 0 10 30
2019 Science and technology 73 9 0 9 0 9 0 10
2019 Legal services 86 5 0 5 0 0 5 20
2019 Administration and operations 71 9 5 2 5 2 5 40
2019 Human resources 75 0 15 0 0 5 5 20
2019 Financial management 79 14 0 7 0 0 0 15
2019 Information management 100 0 0 0 0 0 0 10
2019 Information technology 73 3 3 10 3 3 3 30
2019 Policy 78 5 5 0 6 6 0 35
2019 None of the above 81 0 13 0 6 0 0 15

Question 44d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 80 10 0 0 0 4 7 89 11 20
2024 Intelligence analysts 68 0 9 0 9 0 14 79 21 10
2024 Federal regulators 68 7 4 1 3 6 12 82 18 95
2024 Compliance, inspection and enforcement 78 8 8 3 0 0 3 81 19 25
2024 Communications or public affairs 72 9 7 0 3 0 9 80 20 40
2024 Legal services 72 4 0 0 5 4 15 89 11 25
2024 Administration and operations 69 6 1 0 4 3 17 87 13 55
2024 Human resources 75 13 0 0 0 0 13 86 14 20
2024 Financial management 67 9 0 9 0 0 16 79 21 10
2024 Information management 69 15 0 0 6 0 10 76 24 15
2024 Information technology 82 0 5 0 10 0 3 85 15 20
2024 Policy 60 5 4 0 6 2 23 80 20 50
2024 Project management 64 6 0 0 6 0 24 85 15 15
2024 None of the above 65 9 4 0 0 0 21 83 17 20

Question 44e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 10 5 0 10 5 0 74 26 20
2024 Intelligence analysts 52 8 16 0 18 0 6 55 45 10
2024 Federal regulators 64 10 5 1 5 3 12 76 24 95
2024 Compliance, inspection and enforcement 75 7 7 0 8 0 3 78 22 25
2024 Communications or public affairs 63 12 9 2 0 2 12 73 27 40
2024 Legal services 68 8 4 0 5 4 11 80 20 25
2024 Administration and operations 61 15 0 2 4 2 17 75 25 55
2024 Human resources 78 4 0 0 5 4 9 89 11 20
2024 Financial management 58 18 0 9 0 0 16 69 31 10
2024 Information management 62 22 0 6 0 0 10 69 31 15
2024 Information technology 69 4 5 0 19 0 3 71 29 20
2024 Policy 55 7 7 8 3 2 17 68 32 50
2024 Project management 48 13 9 6 0 0 24 64 36 15
2024 None of the above 64 15 9 0 0 0 13 73 27 20

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 14 23 23 4 31 6 0 39 37 20
2024 Intelligence analysts 30 24 24 16 6 0 0 55 22 10
2024 Federal regulators 18 27 10 14 24 4 4 49 41 95
2024 Compliance, inspection and enforcement 13 23 15 24 21 4 0 38 47 25
2024 Communications or public affairs 17 39 9 8 21 5 0 59 31 40
2024 Legal services 12 41 16 11 16 0 4 55 28 25
2024 Administration and operations 15 27 15 15 16 4 8 48 35 55
2024 Human resources 5 17 34 20 21 4 0 23 42 20
2024 Financial management 17 26 16 0 34 0 8 46 37 10
2024 Information management 19 15 6 0 36 13 10 45 47 15
2024 Information technology 16 37 20 12 15 0 0 53 28 20
2024 Policy 18 41 13 12 15 2 0 60 27 50
2024 Project management 29 28 0 12 18 7 6 65 35 15
2024 None of the above 23 55 0 9 13 0 0 78 22 20
2022 Federal regulators 30 33 15 11 8 0 3 65 19 90
2022 Compliance, inspection and enforcement 25 20 4 28 12 7 4 50 45 20
2022 Communications or public affairs 30 32 24 8 7 0 0 62 15 25
2022 Legal services 24 45 7 7 7 0 9 76 16 15
2022 Administration and operations 27 13 16 18 16 3 8 45 38 35
2022 Human resources 17 43 6 24 10 0 0 61 34 15
2022 Information management 45 16 9 14 9 0 7 66 24 10
2022 Information technology 38 7 30 12 8 5 0 47 21 25
2022 Policy 25 41 10 10 9 5 0 69 20 35
2022 Project management 23 51 0 0 9 17 0 89 11 10
2022 None of the above 22 35 15 6 6 11 5 67 15 15
2020 Client contact centre 8 40 31 8 15 0 0 47 22 15
2020 Federal regulators 26 30 10 12 18 0 3 58 32 75
2020 Compliance, inspection and enforcement 30 27 9 20 10 0 3 59 32 30
2020 Communications or public affairs 24 24 32 6 10 3 0 49 17 30
2020 Legal services 54 21 8 13 0 4 0 78 13 25
2020 Administration and operations 24 27 16 18 9 2 4 54 29 50
2020 Human resources 10 38 28 9 15 0 0 48 24 20
2020 Financial management 0 32 30 8 14 8 8 38 26 15
2020 Information technology 44 17 27 0 13 0 0 61 13 25
2020 Policy 44 30 9 8 6 2 2 76 15 50
2020 None of the above 23 12 25 17 18 0 6 37 37 15
2019 Client contact centre 30 15 31 15 8 0 0 46 23 15
2019 Federal regulators 27 26 5 17 17 1 7 58 36 80
2019 Compliance, inspection and enforcement 13 48 18 3 13 2 2 64 17 40
2019 Communications or public affairs 21 20 17 25 14 4 0 43 40 30
2019 Science and technology 18 27 27 18 9 0 0 45 27 10
2019 Legal services 33 48 5 9 5 0 0 81 14 20
2019 Administration and operations 25 39 5 12 12 0 7 68 26 40
2019 Human resources 24 24 19 24 5 0 5 50 30 20
2019 Financial management 30 35 7 14 14 0 0 65 28 15
2019 Information management 36 18 18 18 0 9 0 60 20 10
2019 Information technology 26 33 7 16 19 0 0 58 35 30
2019 Policy 23 27 19 20 8 2 0 51 29 35
2019 None of the above 13 37 18 6 19 0 7 54 27 15

Empowerment

Question 14. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 19 22 14 19 0 0 44 34 15
2024 Intelligence analysts 57 34 0 0 9 0 0 91 9 10
2024 Federal regulators 39 27 6 14 14 0 0 66 28 95
2024 Compliance, inspection and enforcement 37 21 16 15 10 0 0 58 25 25
2024 Communications or public affairs 16 26 21 21 14 0 3 43 35 40
2024 Legal services 34 28 11 23 4 0 0 62 27 25
2024 Administration and operations 29 28 13 13 14 0 2 58 28 55
2024 Human resources 29 49 10 12 0 0 0 78 12 20
2024 Financial management 34 57 9 0 0 0 0 91 0 10
2024 Information management 13 36 16 27 8 0 0 49 34 15
2024 Information technology 28 55 4 4 9 0 0 83 13 20
2024 Policy 21 41 11 20 7 0 0 62 27 50
2024 Project management 44 20 0 6 30 0 0 65 35 15
2024 None of the above 28 62 5 5 0 0 0 90 5 20
2022 Federal regulators 54 34 10 2 0 0 0 88 2 90
2022 Compliance, inspection and enforcement 48 27 5 20 0 0 0 75 20 20
2022 Communications or public affairs 41 38 11 11 0 0 0 78 11 25
2022 Legal services 32 46 8 7 7 0 0 78 14 15
2022 Administration and operations 43 52 3 0 3 0 0 94 3 35
2022 Human resources 55 33 6 6 0 0 0 88 6 15
2022 Information management 59 32 9 0 0 0 0 91 0 10
2022 Information technology 46 23 26 0 5 0 0 69 5 25
2022 Policy 59 33 3 0 4 0 0 93 4 35
2022 Project management 63 30 0 8 0 0 0 92 8 10
2022 None of the above 42 45 7 5 0 0 0 88 5 15
2020 Client contact centre 23 38 40 0 0 0 0 60 0 15
2020 Federal regulators 40 37 11 7 4 0 0 78 11 75
2020 Compliance, inspection and enforcement 47 36 10 7 0 0 0 83 7 30
2020 Communications or public affairs 32 47 17 4 0 0 0 79 4 30
2020 Legal services 50 34 8 8 0 0 0 83 8 25
2020 Administration and operations 40 48 2 6 4 0 0 88 10 50
2020 Human resources 39 28 23 10 0 0 0 67 10 20
2020 Financial management 62 30 8 0 0 0 0 92 0 15
2020 Information technology 56 22 9 8 4 0 0 79 13 25
2020 Policy 49 37 6 4 4 0 0 86 8 50
2020 None of the above 61 33 0 0 6 0 0 94 6 15
2019 Client contact centre 15 69 15 0 0 0 0 85 0 15
2019 Federal regulators 40 40 9 5 5 1 0 80 10 80
2019 Compliance, inspection and enforcement 59 33 3 5 0 0 0 92 5 40
2019 Communications or public affairs 31 45 13 4 7 0 0 76 10 30
2019 Science and technology 36 45 9 0 9 0 0 82 9 10
2019 Legal services 57 43 0 0 0 0 0 100 0 20
2019 Administration and operations 37 34 24 2 2 0 0 71 5 40
2019 Human resources 43 33 5 19 0 0 0 76 19 20
2019 Financial management 43 36 8 6 7 0 0 79 14 15
2019 Information management 63 37 0 0 0 0 0 100 0 10
2019 Information technology 61 23 7 7 3 0 0 84 10 30
2019 Policy 42 41 3 11 3 0 0 83 14 35
2019 None of the above 43 19 13 26 0 0 0 62 26 15

Question 15. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 21 45 0 20 13 0 0 66 34 20
2024 Intelligence analysts 64 26 0 0 9 0 0 91 9 10
2024 Federal regulators 38 28 12 10 13 0 0 66 23 95
2024 Compliance, inspection and enforcement 41 26 11 4 18 0 0 67 22 25
2024 Communications or public affairs 17 43 15 16 9 0 0 60 25 40
2024 Legal services 21 49 16 4 11 0 0 69 15 25
2024 Administration and operations 35 35 7 7 14 0 2 71 21 55
2024 Human resources 44 42 9 5 0 0 0 87 5 20
2024 Financial management 35 65 0 0 0 0 0 100 0 10
2024 Information management 22 19 38 15 6 0 0 41 21 15
2024 Information technology 39 35 13 5 9 0 0 74 13 20
2024 Policy 31 38 12 11 8 0 0 69 19 50
2024 Project management 51 19 0 7 23 0 0 70 30 15
2024 None of the above 44 37 14 0 4 0 0 81 4 20
2022 Federal regulators 44 37 11 5 2 1 0 82 7 90
2022 Compliance, inspection and enforcement 45 27 9 8 10 0 0 72 19 20
2022 Communications or public affairs 33 55 12 0 0 0 0 88 0 25
2022 Legal services 59 17 9 0 15 0 0 76 15 10
2022 Administration and operations 42 44 8 3 3 0 0 86 6 35
2022 Human resources 60 34 0 6 0 0 0 94 6 15
2022 Information management 59 23 0 10 9 0 0 82 18 10
2022 Information technology 55 27 9 4 5 0 0 82 9 25
2022 Policy 50 34 16 0 0 0 0 84 0 35
2022 Project management 73 27 0 0 0 0 0 100 0 10
2022 None of the above 49 38 13 0 0 0 0 87 0 15
2020 Client contact centre 38 23 40 0 0 0 0 60 0 15
2020 Federal regulators 47 22 11 13 7 0 0 69 20 75
2020 Compliance, inspection and enforcement 53 34 3 10 0 0 0 87 10 30
2020 Communications or public affairs 34 45 14 7 0 0 0 79 7 30
2020 Legal services 59 37 4 0 0 0 0 96 0 25
2020 Administration and operations 38 41 12 6 4 0 0 79 10 50
2020 Human resources 39 33 14 14 0 0 0 71 14 20
2020 Financial management 41 37 23 0 0 0 0 77 0 15
2020 Information technology 61 27 4 0 8 0 0 87 8 25
2020 Policy 45 41 8 0 4 0 2 88 4 50
2020 None of the above 65 35 0 0 0 0 0 100 0 15
2019 Client contact centre 23 54 8 15 0 0 0 77 15 15
2019 Federal regulators 40 33 15 5 8 0 0 72 13 80
2019 Compliance, inspection and enforcement 58 29 5 5 3 0 0 87 8 40
2019 Communications or public affairs 34 38 17 10 0 0 0 72 10 30
2019 Science and technology 36 45 9 9 0 0 0 82 9 10
2019 Legal services 47 48 5 0 0 0 0 95 0 20
2019 Administration and operations 51 22 15 7 5 0 0 73 12 40
2019 Human resources 34 38 19 9 0 0 0 71 9 20
2019 Financial management 58 29 6 0 7 0 0 86 7 15
2019 Information management 91 9 0 0 0 0 0 100 0 10
2019 Information technology 55 26 6 7 6 0 0 80 13 30
2019 Policy 38 40 11 2 8 0 0 79 10 35
2019 None of the above 63 12 25 0 0 0 0 75 0 15

Question 16. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 41 0 14 12 0 0 74 26 20
2024 Intelligence analysts 58 33 0 0 9 0 0 91 9 10
2024 Federal regulators 44 29 7 12 9 0 0 73 21 95
2024 Compliance, inspection and enforcement 42 23 7 22 7 0 0 64 28 25
2024 Communications or public affairs 21 41 17 11 9 0 0 62 20 40
2024 Legal services 25 45 11 7 12 0 0 70 19 25
2024 Administration and operations 37 32 8 11 10 0 2 70 21 55
2024 Human resources 38 28 16 13 0 0 4 69 14 20
2024 Financial management 35 65 0 0 0 0 0 100 0 10
2024 Information management 22 31 32 15 0 0 0 53 15 15
2024 Information technology 43 27 6 11 13 0 0 70 24 20
2024 Policy 27 39 19 15 0 0 0 66 15 50
2024 Project management 44 26 0 7 23 0 0 70 30 15
2024 None of the above 46 49 4 0 0 0 0 96 0 20
2022 Federal regulators 54 33 9 3 0 0 0 88 3 90
2022 Compliance, inspection and enforcement 48 21 15 9 0 7 0 74 10 20
2022 Communications or public affairs 48 37 10 4 0 0 0 86 4 25
2022 Legal services 55 45 0 0 0 0 0 100 0 15
2022 Administration and operations 47 48 3 3 0 0 0 95 3 35
2022 Human resources 68 26 0 6 0 0 0 94 6 15
2022 Information management 66 16 18 0 0 0 0 82 0 10
2022 Information technology 44 38 5 5 9 0 0 82 14 25
2022 Policy 52 35 11 2 0 0 0 87 2 35
2022 Project management 54 46 0 0 0 0 0 100 0 10
2022 None of the above 59 33 8 0 0 0 0 92 0 15
2020 Client contact centre 46 31 8 15 0 0 0 77 15 15
2020 Federal regulators 46 36 9 4 4 0 0 82 9 75
2020 Compliance, inspection and enforcement 47 43 4 6 0 0 0 90 6 30
2020 Communications or public affairs 58 26 13 0 3 0 0 84 3 30
2020 Legal services 46 42 8 4 0 0 0 88 4 25
2020 Administration and operations 47 35 10 2 5 0 0 82 7 50
2020 Human resources 38 33 14 14 0 0 0 71 14 20
2020 Financial management 46 31 23 0 0 0 0 77 0 15
2020 Information technology 38 53 4 0 4 0 0 91 4 25
2020 Policy 41 49 4 2 2 0 2 92 4 50
2020 None of the above 54 28 12 6 0 0 0 82 6 15
2019 Client contact centre 17 75 8 0 0 0 0 92 0 10
2019 Federal regulators 46 38 8 3 4 0 1 85 7 75
2019 Compliance, inspection and enforcement 48 39 5 8 0 0 0 87 8 40
2019 Communications or public affairs 38 34 24 3 0 0 0 73 3 30
2019 Science and technology 27 55 18 0 0 0 0 82 0 10
2019 Legal services 57 43 0 0 0 0 0 100 0 20
2019 Administration and operations 52 30 15 0 3 0 0 82 3 40
2019 Human resources 33 48 10 9 0 0 0 81 9 20
2019 Financial management 65 28 0 7 0 0 0 93 7 15
2019 Information management 73 27 0 0 0 0 0 100 0 10
2019 Information technology 39 42 13 3 0 0 3 83 3 30
2019 Policy 38 49 6 3 0 2 2 91 3 35
2019 None of the above 62 13 19 6 0 0 0 75 6 15

Question 46. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 9 49 6 13 18 5 0 61 32 20
2024 Intelligence analysts 28 25 10 30 6 0 0 54 36 10
2024 Federal regulators 29 30 12 14 13 3 0 61 27 95
2024 Compliance, inspection and enforcement 28 35 8 13 11 5 0 66 25 25
2024 Communications or public affairs 12 35 19 16 15 2 0 48 32 40
2024 Legal services 12 51 19 11 7 0 0 63 18 25
2024 Administration and operations 20 31 22 12 10 5 0 54 23 55
2024 Human resources 9 47 32 3 5 4 0 58 8 20
2024 Financial management 17 58 17 8 0 0 0 76 8 10
2024 Information management 13 28 19 14 8 9 10 50 26 15
2024 Information technology 29 39 19 4 9 0 0 68 13 20
2024 Policy 12 45 25 10 5 3 0 59 16 50
2024 Project management 42 28 0 19 11 0 0 70 30 15
2024 None of the above 24 49 14 9 0 4 0 76 9 20
2022 Federal regulators 42 36 16 5 1 1 0 78 6 90
2022 Compliance, inspection and enforcement 34 28 4 24 4 6 0 65 30 20
2022 Communications or public affairs 9 62 24 0 0 4 0 75 0 25
2022 Legal services 31 62 0 7 0 0 0 93 7 15
2022 Administration and operations 26 48 18 5 0 3 0 76 6 35
2022 Human resources 64 25 0 6 0 6 0 94 6 15
2022 Information management 58 24 18 0 0 0 0 82 0 10
2022 Information technology 38 35 18 5 4 0 0 73 9 25
2022 Policy 29 49 19 4 0 0 0 77 4 35
2022 Project management 31 48 11 9 0 0 0 80 9 10
2022 None of the above 26 59 0 0 0 15 0 100 0 15
2020 Client contact centre 23 30 31 0 0 16 0 63 0 15
2020 Federal regulators 27 49 10 10 4 0 0 76 14 75
2020 Compliance, inspection and enforcement 29 57 7 7 0 0 0 86 7 30
2020 Communications or public affairs 41 26 23 3 3 3 0 69 7 30
2020 Legal services 33 50 12 0 0 4 0 87 0 25
2020 Administration and operations 30 47 19 0 2 2 0 78 2 50
2020 Human resources 43 33 9 10 0 5 0 80 10 20
2020 Financial management 39 54 0 8 0 0 0 92 8 15
2020 Information technology 38 31 14 8 9 0 0 69 17 25
2020 Policy 35 48 11 2 2 2 0 84 4 50
2020 None of the above 46 30 24 0 0 0 0 76 0 15
2019 Client contact centre 15 54 8 8 0 8 8 81 10 15
2019 Federal regulators 27 52 11 8 1 1 0 80 9 80
2019 Compliance, inspection and enforcement 29 58 3 8 2 0 0 87 11 40
2019 Communications or public affairs 21 52 10 13 0 0 4 76 14 30
2019 Science and technology 18 55 9 9 0 9 0 80 10 10
2019 Legal services 35 50 15 0 0 0 0 85 0 20
2019 Administration and operations 36 39 15 7 0 0 2 77 8 40
2019 Human resources 23 53 19 0 5 0 0 76 5 20
2019 Financial management 50 43 7 0 0 0 0 93 0 15
2019 Information management 45 46 9 0 0 0 0 91 0 10
2019 Information technology 39 42 10 3 6 0 0 80 10 30
2019 Policy 33 45 14 3 3 2 0 80 6 35
2019 None of the above 43 31 19 6 0 0 0 75 6 15

Work-life balance and workload

Question 7. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 60 10 9 14 7 0 0 71 20 20
2024 Intelligence analysts 67 7 9 7 9 0 0 75 17 10
2024 Federal regulators 42 29 13 11 6 0 0 70 17 95
2024 Compliance, inspection and enforcement 47 25 14 10 4 0 0 72 14 25
2024 Communications or public affairs 32 29 17 10 12 0 0 61 22 40
2024 Legal services 57 28 0 4 11 0 0 85 15 25
2024 Administration and operations 49 23 10 6 12 0 0 72 18 55
2024 Human resources 27 52 4 12 5 0 0 79 17 20
2024 Financial management 26 40 25 9 0 0 0 66 9 10
2024 Information management 34 39 10 0 17 0 0 73 17 15
2024 Information technology 24 41 12 9 13 0 0 66 22 20
2024 Policy 36 42 4 7 11 0 0 78 18 50
2024 Project management 44 27 0 12 17 0 0 71 29 15
2024 None of the above 70 20 0 4 5 0 0 91 9 20
2022 Federal regulators 66 23 9 2 0 0 0 89 2 90
2022 Compliance, inspection and enforcement 63 23 11 0 4 0 0 85 4 20
2022 Communications or public affairs 55 41 4 0 0 0 0 96 0 25
2022 Legal services 53 40 7 0 0 0 0 93 0 15
2022 Administration and operations 68 32 0 0 0 0 0 100 0 35
2022 Human resources 79 15 0 6 0 0 0 94 6 15
2022 Information management 76 7 18 0 0 0 0 82 0 10
2022 Information technology 73 12 15 0 0 0 0 85 0 25
2022 Policy 64 20 6 8 2 0 0 84 10 35
2022 Project management 85 15 0 0 0 0 0 100 0 10
2022 None of the above 74 14 12 0 0 0 0 88 0 15
2020 Client contact centre 62 30 8 0 0 0 0 92 0 15
2020 Federal regulators 52 32 7 4 4 0 0 85 8 75
2020 Compliance, inspection and enforcement 60 27 3 10 0 0 0 87 10 30
2020 Communications or public affairs 50 36 3 7 0 3 0 89 7 30
2020 Legal services 59 25 4 12 0 0 0 83 12 25
2020 Administration and operations 66 20 6 6 0 0 2 88 6 50
2020 Human resources 58 24 14 5 0 0 0 82 5 20
2020 Financial management 38 31 31 0 0 0 0 69 0 15
2020 Information technology 78 4 9 4 4 0 0 82 9 25
2020 Policy 53 31 6 6 4 0 0 84 10 50
2020 None of the above 55 34 5 6 0 0 0 89 6 15
2019 Client contact centre 53 24 23 0 0 0 0 77 0 15
2019 Federal regulators 58 26 8 7 1 0 0 84 8 80
2019 Compliance, inspection and enforcement 53 31 8 8 0 0 0 85 8 40
2019 Communications or public affairs 66 30 0 4 0 0 0 96 4 30
2019 Science and technology 64 18 9 0 0 9 0 90 0 10
2019 Legal services 62 33 5 0 0 0 0 95 0 20
2019 Administration and operations 68 20 5 5 0 0 2 90 5 40
2019 Human resources 47 43 10 0 0 0 0 90 0 20
2019 Financial management 72 14 14 0 0 0 0 86 0 15
2019 Information management 72 28 0 0 0 0 0 100 0 10
2019 Information technology 61 22 6 3 3 3 0 87 7 30
2019 Policy 57 30 3 6 3 2 0 88 9 35
2019 None of the above 74 19 7 0 0 0 0 93 0 15

Question 18. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 23 12 0 4 0 7 83 4 20
2024 Intelligence analysts 50 27 17 6 0 0 0 77 6 10
2024 Federal regulators 42 26 14 12 6 0 0 68 18 95
2024 Compliance, inspection and enforcement 55 24 10 11 0 0 0 79 11 25
2024 Communications or public affairs 39 38 17 2 4 0 0 77 6 40
2024 Legal services 21 52 19 7 0 0 0 73 7 25
2024 Administration and operations 48 20 16 10 6 0 0 68 16 55
2024 Human resources 39 25 22 11 3 0 0 64 15 20
2024 Financial management 35 41 15 9 0 0 0 76 9 10
2024 Information management 73 27 0 0 0 0 0 100 0 15
2024 Information technology 35 39 9 12 4 0 0 74 16 20
2024 Policy 37 39 16 3 6 0 0 75 9 50
2024 Project management 57 31 7 6 0 0 0 88 6 15
2024 None of the above 41 50 4 4 0 0 0 91 4 20
2022 Federal regulators 38 39 15 4 2 0 1 78 6 90
2022 Compliance, inspection and enforcement 64 21 11 4 0 0 0 85 4 20
2022 Communications or public affairs 51 41 8 0 0 0 0 92 0 25
2022 Legal services 39 46 15 0 0 0 0 85 0 15
2022 Administration and operations 28 53 17 2 0 0 0 81 2 35
2022 Human resources 38 40 16 0 6 0 0 78 6 15
2022 Information management 59 41 0 0 0 0 0 100 0 10
2022 Information technology 68 16 7 0 8 0 0 85 8 25
2022 Policy 45 42 9 4 0 0 0 87 4 35
2022 Project management 85 15 0 0 0 0 0 100 0 10
2022 None of the above 67 20 6 0 7 0 0 87 7 15
2020 Client contact centre 32 53 8 7 0 0 0 85 7 15
2020 Federal regulators 36 40 12 9 3 0 0 76 12 75
2020 Compliance, inspection and enforcement 44 43 7 6 0 0 0 87 6 30
2020 Communications or public affairs 51 34 16 0 0 0 0 84 0 30
2020 Legal services 33 34 12 21 0 0 0 67 21 25
2020 Administration and operations 45 37 8 6 4 0 0 82 10 50
2020 Human resources 48 28 20 5 0 0 0 76 5 20
2020 Financial management 14 63 15 8 0 0 0 77 8 15
2020 Information technology 39 35 9 0 17 0 0 74 17 25
2020 Policy 43 31 18 4 4 0 0 75 8 50
2020 None of the above 42 31 23 5 0 0 0 72 5 15
2019 Client contact centre 53 39 8 0 0 0 0 92 0 15
2019 Federal regulators 45 38 13 3 1 0 0 83 4 80
2019 Compliance, inspection and enforcement 55 29 10 3 3 0 0 84 5 40
2019 Communications or public affairs 54 36 11 0 0 0 0 89 0 30
2019 Science and technology 55 36 9 0 0 0 0 91 0 10
2019 Legal services 43 48 9 0 0 0 0 91 0 20
2019 Administration and operations 60 32 5 3 0 0 0 92 3 40
2019 Human resources 38 48 10 5 0 0 0 86 5 20
2019 Financial management 43 42 7 7 0 0 0 86 7 15
2019 Information management 70 10 20 0 0 0 0 80 0 10
2019 Information technology 35 39 6 20 0 0 0 74 20 30
2019 Policy 55 31 8 0 5 0 0 87 5 35
2019 None of the above 62 25 13 0 0 0 0 87 0 15

Question 30. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 68 20 0 0 7 5 0 93 7 20
2024 Intelligence analysts 87 13 0 0 0 0 0 100 0 10
2024 Federal regulators 71 21 1 2 0 0 5 97 2 95
2024 Compliance, inspection and enforcement 60 25 7 4 0 4 0 89 4 25
2024 Communications or public affairs 77 17 4 0 0 0 2 95 0 40
2024 Legal services 81 15 0 4 0 0 0 96 4 25
2024 Administration and operations 68 18 6 4 2 0 2 88 6 55
2024 Human resources 81 14 0 0 5 0 0 95 5 20
2024 Financial management 49 33 9 9 0 0 0 82 9 10
2024 Information management 63 13 17 0 8 0 0 75 8 15
2024 Information technology 67 9 9 5 4 5 0 81 10 20
2024 Policy 77 11 0 7 3 2 0 90 10 50
2024 Project management 77 11 6 6 0 0 0 88 6 15
2024 None of the above 86 9 0 0 0 0 5 100 0 20
2022 Federal regulators 74 21 2 0 0 0 3 98 0 90
2022 Compliance, inspection and enforcement 75 21 4 0 0 0 0 96 0 20
2022 Communications or public affairs 77 10 13 0 0 0 0 87 0 25
2022 Legal services 78 16 0 0 0 7 0 100 0 15
2022 Administration and operations 72 21 5 0 0 3 0 95 0 35
2022 Human resources 82 7 0 6 0 5 0 94 6 15
2022 Information management 82 0 9 0 0 0 9 90 0 10
2022 Information technology 73 27 0 0 0 0 0 100 0 25
2022 Policy 72 16 0 3 0 6 3 97 3 35
2022 Project management 92 8 0 0 0 0 0 100 0 10
2022 None of the above 95 0 0 0 0 5 0 100 0 15

Mobility and retention

Question 57_1. Do you intend to leave your current position in the next two years?

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic Yes
(%)		 No
(%)		 Unsure
(%)		 Total responses
2024 Client contact centre 46 17 37 20
2024 Intelligence analysts 34 26 39 10
2024 Federal regulators 35 31 34 95
2024 Compliance, inspection and enforcement 48 37 15 25
2024 Communications or public affairs 41 21 38 40
2024 Legal services 17 40 43 25
2024 Administration and operations 28 44 28 55
2024 Human resources 42 25 33 20
2024 Financial management 33 24 43 10
2024 Information management 66 12 22 15
2024 Information technology 35 46 19 20
2024 Policy 40 18 42 50
2024 Project management 44 36 20 15
2024 None of the above 15 56 30 20
2022 Federal regulators 26 47 27 90
2022 Compliance, inspection and enforcement 48 35 18 20
2022 Communications or public affairs 25 46 29 25
2022 Legal services 9 45 46 15
2022 Administration and operations 37 40 23 35
2022 Human resources 13 67 20 15
2022 Information management 32 51 17 10
2022 Information technology 35 50 15 25
2022 Policy 23 22 55 35
2022 Project management 43 47 9 10
2022 None of the above 31 49 20 15
2020 Client contact centre 38 7 55 15
2020 Federal regulators 25 43 32 75
2020 Compliance, inspection and enforcement 19 45 36 30
2020 Communications or public affairs 13 46 42 30
2020 Legal services 9 59 32 25
2020 Administration and operations 24 50 25 50
2020 Human resources 38 34 28 20
2020 Financial management 14 32 54 15
2020 Information technology 4 69 27 25
2020 Policy 15 56 30 50
2020 None of the above 0 54 46 15
2019 Client contact centre 30 39 30 15
2019 Federal regulators 31 35 34 80
2019 Compliance, inspection and enforcement 34 27 39 40
2019 Communications or public affairs 25 27 48 30
2019 Science and technology 27 45 27 10
2019 Legal services 5 71 24 20
2019 Administration and operations 17 56 26 40
2019 Human resources 39 38 23 20
2019 Financial management 14 43 42 15
2019 Information management 0 64 36 10
2019 Information technology 10 48 42 30
2019 Policy 24 38 38 35
2019 None of the above 25 37 37 15

Question 57_2. Of those who indicated that they intend to leave their current position in the next two years: Please indicate your reason for leaving

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other reason
(%)		 Total responses
2024 Federal regulators 6 23 62 4 0 6 35
2024 Compliance, inspection and enforcement 0 26 74 0 0 0 15
2024 Communications or public affairs 6 37 45 12 0 0 15
2024 Administration and operations 6 32 38 6 13 6 15
2024 Policy 8 34 36 5 11 7 20
2022 Federal regulators 18 44 26 3 5 4 25
2022 Compliance, inspection and enforcement 37 13 18 23 0 9 10
2022 Administration and operations 29 39 0 16 0 16 15
2020 Federal regulators 17 33 33 6 0 11 20
2020 Administration and operations 8 23 37 14 0 17 15
2019 Federal regulators 17 55 24 0 0 4 25
2019 Compliance, inspection and enforcement 15 31 48 0 7 0 15
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Workplace

Organizational goals

Question 11. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 32 50 11 0 7 0 0 82 7 20
2024 Intelligence analysts 46 33 0 12 9 0 0 79 21 10
2024 Federal regulators 48 34 3 7 8 0 0 82 15 90
2024 Compliance, inspection and enforcement 44 40 4 3 7 0 0 85 11 25
2024 Communications or public affairs 30 43 14 9 4 0 0 73 13 40
2024 Legal services 46 31 7 4 11 0 0 78 15 25
2024 Administration and operations 38 35 12 7 8 0 0 73 14 55
2024 Human resources 35 51 3 0 10 0 0 87 10 20
2024 Financial management 26 65 9 0 0 0 0 91 0 10
2024 Information management 35 40 17 8 0 0 0 75 8 15
2024 Information technology 50 37 4 5 4 0 0 87 9 20
2024 Policy 42 46 6 4 2 0 0 88 6 50
2024 Project management 57 12 0 20 11 0 0 68 32 15
2024 None of the above 58 33 5 4 0 0 0 91 4 20
2022 Federal regulators 69 27 1 2 1 0 0 96 3 90
2022 Compliance, inspection and enforcement 53 33 4 0 10 0 0 85 10 20
2022 Communications or public affairs 67 33 0 0 0 0 0 100 0 25
2022 Legal services 55 45 0 0 0 0 0 100 0 15
2022 Administration and operations 52 34 11 3 0 0 0 86 3 35
2022 Human resources 80 20 0 0 0 0 0 100 0 15
2022 Information management 82 9 9 0 0 0 0 91 0 10
2022 Information technology 49 37 0 14 0 0 0 86 14 25
2022 Policy 60 34 0 0 5 0 0 95 5 35
2022 Project management 47 43 0 9 0 0 0 91 9 10
2022 None of the above 77 23 0 0 0 0 0 100 0 15
2020 Client contact centre 38 55 0 0 8 0 0 92 8 15
2020 Federal regulators 57 39 3 1 0 0 0 96 1 75
2020 Compliance, inspection and enforcement 55 38 0 7 0 0 0 93 7 30
2020 Communications or public affairs 66 24 7 3 0 0 0 90 3 30
2020 Legal services 71 25 4 0 0 0 0 96 0 25
2020 Administration and operations 61 30 8 0 0 0 0 92 0 50
2020 Human resources 47 28 25 0 0 0 0 75 0 20
2020 Financial management 45 47 0 8 0 0 0 92 8 15
2020 Information technology 48 44 4 0 4 0 0 91 4 25
2020 Policy 65 29 2 2 2 0 0 94 4 50
2020 None of the above 70 30 0 0 0 0 0 100 0 15
2019 Client contact centre 15 69 0 15 0 0 0 85 15 15
2019 Federal regulators 55 33 7 3 3 0 0 88 5 80
2019 Compliance, inspection and enforcement 56 42 0 3 0 0 0 97 3 40
2019 Communications or public affairs 49 34 13 0 4 0 0 83 4 30
2019 Science and technology 27 64 0 0 9 0 0 91 9 10
2019 Legal services 65 35 0 0 0 0 0 100 0 20
2019 Administration and operations 45 43 8 3 3 0 0 87 5 40
2019 Human resources 43 48 5 5 0 0 0 91 5 20
2019 Financial management 65 21 7 7 0 0 0 86 7 15
2019 Information management 91 9 0 0 0 0 0 100 0 10
2019 Information technology 61 29 7 3 0 0 0 90 3 30
2019 Policy 48 44 0 5 3 0 0 92 8 35
2019 None of the above 62 19 6 6 6 0 0 81 13 15

Question 38. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 11 38 21 23 7 0 0 49 30 20
2024 Intelligence analysts 9 42 11 14 24 0 0 51 38 10
2024 Federal regulators 25 28 14 15 19 0 0 53 33 90
2024 Compliance, inspection and enforcement 16 41 8 15 8 12 0 65 26 25
2024 Communications or public affairs 12 41 17 19 11 0 0 53 30 40
2024 Legal services 9 36 18 20 16 0 0 45 36 25
2024 Administration and operations 14 48 21 7 8 3 0 63 15 55
2024 Human resources 5 33 30 14 9 8 0 41 26 20
2024 Financial management 9 50 7 34 0 0 0 58 34 10
2024 Information management 44 7 14 20 10 6 0 54 32 15
2024 Information technology 12 59 8 18 4 0 0 70 22 20
2024 Policy 13 33 28 18 7 0 0 46 26 50
2024 Project management 23 20 20 19 18 0 0 43 37 15
2024 None of the above 24 47 14 14 0 0 0 71 14 20
2022 Federal regulators 31 53 11 3 2 0 0 84 6 90
2022 Compliance, inspection and enforcement 20 42 9 23 6 0 0 62 29 20
2022 Communications or public affairs 36 58 0 3 3 0 0 94 6 25
2022 Legal services 55 23 7 14 0 0 0 78 14 15
2022 Administration and operations 42 51 7 0 0 0 0 93 0 35
2022 Human resources 64 26 4 0 0 6 0 95 0 15
2022 Information management 68 14 18 0 0 0 0 82 0 10
2022 Information technology 30 31 12 17 5 4 0 64 23 25
2022 Policy 24 53 8 7 8 0 0 77 15 35
2022 Project management 28 64 8 0 0 0 0 92 0 10
2022 None of the above 42 36 22 0 0 0 0 78 0 15
2020 Client contact centre 39 24 30 8 0 0 0 62 8 15
2020 Federal regulators 34 52 8 6 0 0 0 86 6 75
2020 Compliance, inspection and enforcement 43 37 10 10 0 0 0 80 10 30
2020 Communications or public affairs 31 43 13 9 0 3 0 77 10 30
2020 Legal services 35 60 4 0 0 0 0 96 0 25
2020 Administration and operations 44 39 14 4 0 0 0 82 4 50
2020 Human resources 26 44 30 0 0 0 0 70 0 20
2020 Financial management 39 53 0 0 8 0 0 92 8 15
2020 Information technology 38 40 13 4 4 0 0 79 9 25
2020 Policy 45 49 4 2 0 0 0 94 2 50
2020 None of the above 41 47 12 0 0 0 0 88 0 15
2019 Client contact centre 38 47 15 0 0 0 0 85 0 15
2019 Federal regulators 44 38 16 1 0 0 0 83 1 80
2019 Compliance, inspection and enforcement 30 48 16 6 0 0 0 78 6 35
2019 Communications or public affairs 35 34 14 7 7 4 0 71 14 30
2019 Science and technology 27 55 18 0 0 0 0 82 0 10
2019 Legal services 43 43 14 0 0 0 0 86 0 20
2019 Administration and operations 32 44 10 10 2 2 0 78 12 40
2019 Human resources 23 57 19 0 0 0 0 81 0 20
2019 Financial management 35 58 0 7 0 0 0 93 7 15
2019 Information management 64 36 0 0 0 0 0 100 0 10
2019 Information technology 32 55 0 7 6 0 0 87 13 30
2019 Policy 34 39 14 8 2 3 0 76 10 35
2019 None of the above 49 38 12 0 0 0 0 88 0 15

Organizational performance

Question 19a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 24 22 16 28 5 0 6 35 49 20
2024 Intelligence analysts 0 31 32 38 0 0 0 38 31 10
2024 Federal regulators 25 28 22 19 6 0 1 25 53 95
2024 Compliance, inspection and enforcement 14 19 28 15 16 0 8 34 35 25
2024 Communications or public affairs 31 34 23 12 0 0 0 12 65 40
2024 Legal services 24 35 13 29 0 0 0 29 59 25
2024 Administration and operations 22 29 31 11 1 2 4 13 54 55
2024 Human resources 16 38 25 17 4 0 0 21 54 20
2024 Financial management 15 33 25 26 0 0 0 26 49 10
2024 Information management 17 13 19 29 13 10 0 46 33 15
2024 Information technology 9 21 40 20 5 5 0 26 31 20
2024 Policy 23 36 24 8 10 0 0 17 59 50
2024 Project management 6 39 32 23 0 0 0 23 45 15
2024 None of the above 19 9 27 40 5 0 0 45 28 20
2022 Federal regulators 2 15 33 26 20 2 1 47 18 90
2022 Compliance, inspection and enforcement 0 25 13 47 9 0 7 60 27 20
2022 Communications or public affairs 0 19 34 27 21 0 0 48 19 25
2022 Legal services 0 14 30 39 17 0 0 55 14 15
2022 Administration and operations 8 21 48 8 14 0 0 22 30 35
2022 Human resources 7 17 49 10 18 0 0 28 23 15
2022 Information management 0 0 25 30 37 0 9 72 0 10
2022 Information technology 5 13 37 23 10 0 12 38 20 25
2022 Policy 0 13 53 19 16 0 0 34 13 35
2022 Project management 9 8 16 49 17 0 0 66 18 10
2022 None of the above 0 14 19 16 40 0 11 63 16 15
2020 Client contact centre 8 8 31 30 24 0 0 54 15 15
2020 Federal regulators 3 17 40 29 10 0 1 39 20 75
2020 Compliance, inspection and enforcement 3 7 31 37 19 0 3 57 11 30
2020 Communications or public affairs 3 10 33 41 10 3 0 52 14 30
2020 Legal services 0 13 52 17 19 0 0 35 13 25
2020 Administration and operations 8 14 33 24 18 2 1 43 23 50
2020 Human resources 0 23 62 10 5 0 0 14 23 20
2020 Financial management 8 24 46 14 8 0 0 22 32 15
2020 Information technology 5 14 50 14 18 0 0 32 19 20
2020 Policy 2 16 41 32 10 0 0 41 18 50
2020 None of the above 6 12 49 16 18 0 0 33 18 15
2019 Client contact centre 8 16 53 15 8 0 0 23 23 15
2019 Federal regulators 5 13 43 23 15 1 0 38 19 80
2019 Compliance, inspection and enforcement 5 16 21 37 21 0 0 58 21 40
2019 Communications or public affairs 0 18 29 39 7 0 7 50 19 30
2019 Science and technology 9 9 18 36 27 0 0 64 18 10
2019 Legal services 0 5 38 38 20 0 0 57 5 20
2019 Administration and operations 5 15 44 29 7 0 0 36 20 40
2019 Human resources 14 34 34 18 0 0 0 18 48 20
2019 Financial management 0 7 36 49 7 0 0 56 7 15
2019 Information management 0 9 36 19 27 0 9 50 10 10
2019 Information technology 3 10 39 44 3 0 0 48 13 30
2019 Policy 5 19 32 24 19 0 0 43 24 35
2019 None of the above 12 25 44 19 0 0 0 19 37 15

Question 19b. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 22 0 23 16 0 0 40 60 20
2024 Intelligence analysts 17 36 18 19 9 0 0 28 53 10
2024 Federal regulators 36 34 12 10 9 0 0 18 70 95
2024 Compliance, inspection and enforcement 18 19 29 24 6 0 4 31 39 25
2024 Communications or public affairs 46 33 7 7 5 2 0 12 81 40
2024 Legal services 51 24 21 0 4 0 0 4 75 25
2024 Administration and operations 42 28 21 5 0 0 4 5 73 55
2024 Human resources 28 19 16 31 4 0 0 36 48 20
2024 Financial management 33 17 16 26 0 0 9 28 54 10
2024 Information management 14 29 19 19 0 19 0 24 53 15
2024 Information technology 11 32 32 14 6 5 0 21 45 20
2024 Policy 42 22 24 6 4 0 2 10 66 50
2024 Project management 52 34 6 8 0 0 0 8 86 15
2024 None of the above 43 5 40 8 0 0 4 8 50 20
2022 Federal regulators 9 17 35 27 11 0 1 38 26 90
2022 Compliance, inspection and enforcement 10 13 18 40 11 0 7 55 25 20
2022 Communications or public affairs 19 22 26 15 18 0 0 33 41 25
2022 Legal services 0 29 32 15 24 0 0 39 29 15
2022 Administration and operations 9 16 38 21 14 3 0 35 26 35
2022 Human resources 0 24 11 24 35 6 0 62 26 15
2022 Information management 0 10 23 32 27 0 9 64 10 10
2022 Information technology 5 4 19 50 14 5 4 70 9 25
2022 Policy 5 26 38 15 16 0 0 31 31 35
2022 Project management 9 20 37 18 8 8 0 28 31 10
2022 None of the above 0 12 16 24 21 6 21 61 17 15
2020 Client contact centre 8 0 39 22 24 8 0 50 8 15
2020 Federal regulators 4 18 36 27 14 0 1 41 23 75
2020 Compliance, inspection and enforcement 3 14 27 37 19 0 0 55 17 30
2020 Communications or public affairs 29 20 27 7 18 0 0 24 49 30
2020 Legal services 0 4 33 34 29 0 0 63 4 25
2020 Administration and operations 6 8 42 28 14 2 0 43 14 50
2020 Human resources 9 14 25 42 9 0 0 51 23 20
2020 Financial management 0 8 25 46 22 0 0 67 8 15
2020 Information technology 4 13 4 31 34 13 0 75 20 25
2020 Policy 8 18 29 27 18 0 0 45 26 50
2020 None of the above 12 0 43 10 34 0 0 44 12 15
2019 Client contact centre 0 8 31 53 8 0 0 61 8 15
2019 Federal regulators 5 16 39 26 13 1 0 39 21 80
2019 Compliance, inspection and enforcement 11 24 23 22 20 0 0 42 35 40
2019 Communications or public affairs 11 21 36 19 3 3 7 24 35 30
2019 Science and technology 9 0 45 27 18 0 0 45 9 10
2019 Legal services 0 9 19 52 20 0 0 72 9 20
2019 Administration and operations 3 25 30 28 12 3 0 41 28 40
2019 Human resources 5 14 39 29 14 0 0 43 19 20
2019 Financial management 0 8 29 43 21 0 0 64 8 15
2019 Information management 0 9 18 37 18 9 9 67 11 10
2019 Information technology 7 10 13 33 33 3 0 69 17 30
2019 Policy 11 14 38 11 24 3 0 36 25 35
2019 None of the above 12 25 19 44 0 0 0 44 38 15

Question 19c. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 0 16 6 39 0 0 45 39 20
2024 Intelligence analysts 15 0 31 46 8 0 0 54 15 10
2024 Federal regulators 28 22 23 14 11 0 1 25 51 95
2024 Compliance, inspection and enforcement 4 4 10 45 28 0 9 80 8 25
2024 Communications or public affairs 31 29 23 12 5 0 0 16 60 40
2024 Legal services 15 50 21 9 5 0 0 14 65 25
2024 Administration and operations 19 14 39 20 0 0 7 22 36 55
2024 Human resources 16 22 32 26 0 4 0 27 40 20
2024 Financial management 15 0 67 17 0 0 0 17 15 10
2024 Information management 8 14 0 25 44 10 0 76 24 15
2024 Information technology 9 8 34 26 18 5 0 47 18 20
2024 Policy 22 23 24 18 13 0 0 30 46 50
2024 Project management 17 13 33 29 7 0 0 37 30 15
2024 None of the above 18 13 21 40 8 0 0 48 31 20
2022 Federal regulators 3 16 32 27 21 0 1 48 20 90
2022 Compliance, inspection and enforcement 11 4 8 40 24 0 12 73 17 20
2022 Communications or public affairs 4 12 34 35 15 0 0 50 16 25
2022 Legal services 0 22 38 14 25 0 0 40 22 15
2022 Administration and operations 3 8 36 40 14 0 0 54 10 35
2022 Human resources 4 7 21 29 33 6 0 66 12 15
2022 Information management 0 0 23 24 44 0 9 75 0 10
2022 Information technology 0 0 23 41 23 5 7 74 0 25
2022 Policy 8 4 31 32 25 0 0 57 12 35
2022 Project management 0 0 0 49 51 0 0 100 0 10
2022 None of the above 0 5 37 20 18 0 21 48 6 15
2020 Client contact centre 0 0 33 33 35 0 0 67 0 10
2020 Federal regulators 8 14 40 27 10 0 1 37 23 75
2020 Compliance, inspection and enforcement 3 0 19 38 39 0 0 77 3 30
2020 Communications or public affairs 0 7 40 36 18 0 0 53 7 30
2020 Legal services 4 12 41 17 26 0 0 42 17 25
2020 Administration and operations 4 5 28 41 18 2 1 62 10 50
2020 Human resources 0 5 49 28 13 0 5 44 5 20
2020 Financial management 0 16 16 61 8 0 0 68 16 15
2020 Information technology 5 5 18 42 31 0 0 73 9 20
2020 Policy 2 13 32 35 18 0 0 52 15 50
2020 None of the above 6 0 61 12 22 0 0 33 6 15
2019 Client contact centre 0 8 42 25 25 0 0 50 8 10
2019 Federal regulators 3 12 38 30 16 1 0 47 15 80
2019 Compliance, inspection and enforcement 3 5 25 32 35 0 0 68 8 35
2019 Communications or public affairs 0 3 49 34 10 0 4 46 3 30
2019 Science and technology 0 0 45 18 36 0 0 55 0 10
2019 Legal services 0 24 57 10 10 0 0 20 24 20
2019 Administration and operations 0 2 39 39 17 2 0 57 3 40
2019 Human resources 0 19 43 34 4 0 0 38 19 20
2019 Financial management 0 7 14 56 22 0 0 79 7 15
2019 Information management 0 9 9 9 64 0 9 80 10 10
2019 Information technology 3 7 16 42 32 0 0 74 10 30
2019 Policy 3 11 33 39 13 0 0 53 14 35
2019 None of the above 5 6 26 38 24 0 0 63 12 15

Question 19d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 20 19 26 16 18 0 0 34 39 20
2024 Intelligence analysts 9 9 30 44 8 0 0 52 18 10
2024 Federal regulators 21 24 17 17 17 1 3 36 47 95
2024 Compliance, inspection and enforcement 7 14 11 37 22 0 8 65 24 25
2024 Communications or public affairs 23 12 34 20 11 0 0 31 35 40
2024 Legal services 12 23 30 15 20 0 0 35 35 25
2024 Administration and operations 29 7 29 21 3 4 7 26 40 55
2024 Human resources 13 31 22 25 5 4 0 32 46 20
2024 Financial management 8 32 9 43 0 0 9 47 44 10
2024 Information management 14 22 0 26 28 10 0 60 40 15
2024 Information technology 8 28 11 23 26 5 0 51 38 20
2024 Policy 12 16 26 22 19 2 4 43 29 50
2024 Project management 26 24 19 15 16 0 0 30 50 15
2024 None of the above 10 11 28 29 22 0 0 51 21 20
2022 Federal regulators 8 22 28 18 25 0 0 43 29 90
2022 Compliance, inspection and enforcement 19 4 21 28 20 0 7 52 25 20
2022 Communications or public affairs 12 15 22 22 25 0 3 49 28 25
2022 Legal services 15 7 16 30 33 0 0 62 22 15
2022 Administration and operations 10 22 31 14 15 0 9 31 35 35
2022 Human resources 7 22 25 21 19 0 5 43 31 15
2022 Information management 0 7 33 18 35 0 9 57 7 10
2022 Information technology 5 16 12 42 9 0 16 61 24 25
2022 Policy 11 20 17 21 24 5 0 49 33 35
2022 Project management 0 9 34 18 39 0 0 57 9 10
2022 None of the above 6 12 21 7 24 0 30 45 25 15
2020 Client contact centre 7 8 40 23 16 8 0 41 16 15
2020 Federal regulators 10 18 24 31 12 3 3 45 29 75
2020 Compliance, inspection and enforcement 3 13 20 21 41 3 0 63 16 30
2020 Communications or public affairs 3 13 19 34 27 3 0 63 17 30
2020 Legal services 0 17 25 25 33 0 0 58 17 25
2020 Administration and operations 9 10 27 30 20 0 4 52 20 50
2020 Human resources 0 20 29 30 21 0 0 51 20 20
2020 Financial management 8 23 30 29 9 0 0 38 32 15
2020 Information technology 4 27 13 27 30 0 0 56 31 25
2020 Policy 6 20 17 22 32 0 2 55 27 50
2020 None of the above 0 0 70 0 24 7 0 25 0 15
2019 Client contact centre 16 15 46 15 8 0 0 23 31 15
2019 Federal regulators 5 21 33 15 17 3 7 35 29 80
2019 Compliance, inspection and enforcement 8 12 16 32 27 3 3 62 21 40
2019 Communications or public affairs 11 14 40 25 3 0 7 30 27 30
2019 Science and technology 0 9 27 27 36 0 0 64 9 10
2019 Legal services 0 0 47 29 19 0 5 50 0 20
2019 Administration and operations 7 12 19 29 27 2 2 59 21 40
2019 Human resources 0 19 29 33 18 0 0 52 19 20
2019 Financial management 0 7 35 29 29 0 0 58 7 15
2019 Information management 9 18 9 9 36 9 9 56 33 10
2019 Information technology 3 16 29 23 29 0 0 51 20 30
2019 Policy 6 13 26 29 25 3 0 55 19 35
2019 None of the above 18 6 7 43 25 0 0 69 25 15

Question 19e. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 4 10 21 33 21 5 6 61 15 20
2024 Intelligence analysts 0 7 24 59 0 0 9 65 8 10
2024 Federal regulators 9 6 21 30 23 7 5 60 17 95
2024 Compliance, inspection and enforcement 15 10 4 33 25 5 8 67 29 25
2024 Communications or public affairs 19 13 19 29 7 3 10 42 37 40
2024 Legal services 13 17 14 23 21 8 4 50 34 25
2024 Administration and operations 3 25 17 17 26 5 6 49 32 55
2024 Human resources 5 29 17 30 7 13 0 42 39 20
2024 Financial management 0 15 33 43 0 0 9 47 17 10
2024 Information management 14 16 6 33 13 19 0 56 36 15
2024 Information technology 9 8 25 18 30 5 5 53 20 20
2024 Policy 7 7 21 28 30 4 3 62 15 50
2024 Project management 6 12 26 35 16 0 6 54 18 15
2024 None of the above 0 10 35 10 38 4 4 51 11 20
2022 Federal regulators 4 20 26 21 28 0 0 49 25 90
2022 Compliance, inspection and enforcement 6 7 21 27 22 11 7 60 15 20
2022 Communications or public affairs 3 16 26 29 26 0 0 55 19 25
2022 Legal services 15 15 16 46 9 0 0 54 30 15
2022 Administration and operations 5 27 19 26 22 0 0 48 32 35
2022 Human resources 18 20 21 10 19 11 0 33 43 15
2022 Information management 0 9 16 30 20 0 24 67 12 10
2022 Information technology 0 8 22 30 24 0 17 65 9 25
2022 Policy 5 21 30 15 24 0 5 42 27 35
2022 Project management 0 9 9 34 40 8 0 81 10 10
2022 None of the above 11 0 22 15 31 10 11 59 14 15
2020 Client contact centre 22 15 31 8 0 25 0 10 49 15
2020 Federal regulators 7 7 22 38 23 0 3 63 14 75
2020 Compliance, inspection and enforcement 0 0 33 26 38 3 0 66 0 30
2020 Communications or public affairs 4 13 34 36 10 3 0 48 18 30
2020 Legal services 0 8 29 25 38 0 0 63 8 25
2020 Administration and operations 11 6 16 33 29 0 5 65 18 50
2020 Human resources 0 20 20 38 13 0 10 56 22 20
2020 Financial management 0 0 23 38 39 0 0 77 0 15
2020 Information technology 4 4 9 26 47 9 0 81 10 25
2020 Policy 4 4 31 28 32 0 2 60 8 50
2020 None of the above 5 0 30 18 47 0 0 65 5 15
2019 Client contact centre 16 31 23 15 8 0 8 25 50 15
2019 Federal regulators 4 7 29 29 25 4 3 57 11 80
2019 Compliance, inspection and enforcement 8 10 22 27 25 3 6 56 20 35
2019 Communications or public affairs 0 29 28 11 18 7 7 34 34 30
2019 Science and technology 0 0 9 36 45 0 9 90 0 10
2019 Legal services 0 0 28 38 24 5 5 69 0 20
2019 Administration and operations 5 14 22 34 22 2 0 58 20 40
2019 Human resources 15 24 34 14 14 0 0 28 39 20
2019 Financial management 7 0 43 21 22 0 7 46 8 15
2019 Information management 0 36 9 0 36 9 9 44 44 10
2019 Information technology 0 0 13 46 31 0 10 86 0 30
2019 Policy 6 11 17 34 24 5 3 64 18 35
2019 None of the above 0 14 7 33 40 7 0 78 15 15

Question 19f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 9 23 15 37 0 0 52 24 20
2024 Intelligence analysts 17 23 19 24 17 0 0 41 40 10
2024 Federal regulators 29 21 25 11 11 3 0 24 51 95
2024 Compliance, inspection and enforcement 11 7 33 10 25 5 8 41 21 25
2024 Communications or public affairs 23 38 16 10 2 7 3 14 68 40
2024 Legal services 27 29 32 4 9 0 0 12 55 25
2024 Administration and operations 24 27 28 12 6 2 2 19 53 55
2024 Human resources 20 23 25 14 14 4 0 29 45 20
2024 Financial management 25 16 16 43 0 0 0 43 42 10
2024 Information management 23 13 13 19 13 19 0 40 45 15
2024 Information technology 9 16 18 33 13 5 5 52 28 20
2024 Policy 30 32 20 11 4 0 3 15 65 50
2024 Project management 45 6 22 28 0 0 0 28 51 15
2024 None of the above 9 17 19 19 22 10 4 48 31 20
2022 Federal regulators 8 15 37 20 17 0 3 38 23 90
2022 Compliance, inspection and enforcement 11 8 14 31 19 5 12 61 23 20
2022 Communications or public affairs 16 6 28 26 23 0 0 49 22 25
2022 Legal services 0 14 24 45 17 0 0 62 14 15
2022 Administration and operations 10 12 30 28 17 3 0 46 23 35
2022 Human resources 0 12 46 26 16 0 0 42 12 15
2022 Information management 0 9 24 32 20 0 16 61 10 10
2022 Information technology 5 5 15 27 27 0 21 68 12 25
2022 Policy 18 20 34 13 15 0 0 27 38 35
2022 Project management 18 0 8 34 32 8 0 72 19 10
2022 None of the above 0 5 13 23 32 16 11 75 7 15
2020 Client contact centre 15 8 31 0 23 25 0 30 29 15
2020 Federal regulators 3 18 32 32 13 1 2 46 21 75
2020 Compliance, inspection and enforcement 7 3 26 37 23 3 0 62 11 30
2020 Communications or public affairs 13 9 43 21 10 3 0 32 23 30
2020 Legal services 0 4 41 21 34 0 0 55 4 25
2020 Administration and operations 4 12 38 20 23 2 1 44 17 50
2020 Human resources 0 23 30 37 4 0 5 43 25 20
2020 Financial management 0 0 8 37 40 15 0 90 0 15
2020 Information technology 13 0 14 26 39 9 0 71 14 25
2020 Policy 4 18 26 33 19 0 0 52 22 50
2020 None of the above 6 0 53 12 22 7 0 36 7 15
2019 Client contact centre 0 16 23 38 23 0 0 61 16 15
2019 Federal regulators 5 10 39 28 15 1 1 44 16 80
2019 Compliance, inspection and enforcement 5 19 14 36 24 0 3 62 24 40
2019 Communications or public affairs 4 21 29 25 7 7 7 37 29 30
2019 Science and technology 0 0 36 36 18 9 0 60 0 10
2019 Legal services 0 9 38 38 14 0 0 53 9 20
2019 Administration and operations 5 25 29 22 17 0 2 40 30 40
2019 Human resources 10 19 43 19 9 0 0 28 29 20
2019 Financial management 0 0 8 70 15 7 0 92 0 15
2019 Information management 0 0 18 27 36 9 9 78 0 10
2019 Information technology 6 7 16 33 31 0 7 69 14 30
2019 Policy 8 11 38 24 14 3 3 40 20 35
2019 None of the above 7 0 32 37 24 0 0 62 7 15

Question 19g. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 12 20 27 19 16 0 6 37 34 20
2024 Intelligence analysts 0 23 25 51 0 0 0 51 23 10
2024 Federal regulators 10 15 31 24 19 0 1 43 26 95
2024 Compliance, inspection and enforcement 4 8 19 40 21 0 8 67 13 25
2024 Communications or public affairs 7 14 35 23 18 0 3 42 22 40
2024 Legal services 12 17 30 21 20 0 0 41 29 25
2024 Administration and operations 7 13 20 31 25 0 4 58 21 55
2024 Human resources 17 9 35 26 9 4 0 36 27 20
2024 Financial management 8 9 42 25 17 0 0 41 16 10
2024 Information management 8 9 32 19 22 10 0 45 19 15
2024 Information technology 0 9 18 19 49 5 0 72 9 20
2024 Policy 5 15 19 39 23 0 0 61 19 50
2024 Project management 6 39 13 42 0 0 0 42 45 15
2024 None of the above 0 4 9 46 37 0 4 86 4 20
2022 Federal regulators 1 10 24 40 25 0 0 65 11 90
2022 Compliance, inspection and enforcement 7 18 8 33 23 0 12 63 28 20
2022 Communications or public affairs 0 15 28 18 40 0 0 58 15 25
2022 Legal services 0 7 47 22 24 0 0 46 7 15
2022 Administration and operations 3 7 24 23 40 3 0 65 10 35
2022 Human resources 9 13 20 28 30 0 0 58 22 15
2022 Information management 0 18 7 47 27 0 0 75 18 10
2022 Information technology 4 0 10 29 39 0 18 83 5 25
2022 Policy 0 11 31 33 26 0 0 58 11 35
2022 Project management 0 18 23 34 26 0 0 59 18 10
2022 None of the above 6 8 26 0 33 6 21 45 19 15
2020 Client contact centre 15 22 24 30 9 0 0 39 37 15
2020 Federal regulators 4 16 36 30 13 0 1 43 20 75
2020 Compliance, inspection and enforcement 10 0 26 36 28 0 0 63 10 30
2020 Communications or public affairs 3 7 39 31 20 0 0 51 10 30
2020 Legal services 0 12 41 17 29 0 0 46 12 25
2020 Administration and operations 4 6 32 31 22 4 1 57 10 50
2020 Human resources 0 9 29 49 8 0 5 60 10 20
2020 Financial management 0 16 22 38 25 0 0 63 16 15
2020 Information technology 0 0 18 35 48 0 0 82 0 25
2020 Policy 2 19 38 27 14 0 0 41 21 50
2020 None of the above 5 12 43 28 13 0 0 41 17 15
2019 Client contact centre 0 0 54 15 31 0 0 46 0 15
2019 Federal regulators 4 13 23 36 24 0 0 60 17 80
2019 Compliance, inspection and enforcement 2 19 21 21 32 3 3 56 22 40
2019 Communications or public affairs 7 14 21 35 15 0 7 54 23 30
2019 Science and technology 0 27 27 18 18 9 0 40 30 10
2019 Legal services 5 5 38 34 19 0 0 53 9 20
2019 Administration and operations 2 0 22 49 27 0 0 76 2 40
2019 Human resources 0 24 23 43 9 0 0 53 24 20
2019 Financial management 0 0 43 29 21 0 7 54 0 15
2019 Information management 0 0 18 45 27 0 9 80 0 10
2019 Information technology 0 3 16 36 38 0 7 79 4 30
2019 Policy 2 14 27 38 19 0 0 57 16 35
2019 None of the above 6 12 33 31 18 0 0 49 19 15

Question 39. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 5 41 5 15 20 15 0 54 40 20
2024 Intelligence analysts 17 7 28 18 29 0 0 24 47 10
2024 Federal regulators 14 16 14 20 35 1 0 31 56 95
2024 Compliance, inspection and enforcement 18 27 20 14 18 3 0 46 33 25
2024 Communications or public affairs 0 12 5 51 33 0 0 12 84 40
2024 Legal services 5 21 16 11 43 4 0 27 56 25
2024 Administration and operations 8 26 15 30 20 2 0 34 50 55
2024 Human resources 5 13 22 23 33 4 0 18 59 20
2024 Financial management 9 41 25 25 0 0 0 50 25 10
2024 Information management 7 21 13 16 37 6 0 30 57 15
2024 Information technology 19 31 32 9 9 0 0 49 18 20
2024 Policy 4 19 11 34 30 2 0 24 66 50
2024 Project management 7 30 6 7 50 0 0 37 57 15
2024 None of the above 5 36 14 27 18 0 0 41 45 20
2022 Federal regulators 21 48 14 11 2 2 0 72 14 90
2022 Compliance, inspection and enforcement 26 35 10 8 15 5 0 65 24 20
2022 Communications or public affairs 26 58 7 6 3 0 0 83 9 25
2022 Legal services 24 23 22 24 7 0 0 47 31 15
2022 Administration and operations 38 35 11 8 8 0 0 73 16 35
2022 Human resources 27 56 0 16 0 0 0 84 16 15
2022 Information management 51 25 24 0 0 0 0 76 0 10
2022 Information technology 17 46 23 0 9 4 0 67 9 25
2022 Policy 14 53 8 18 2 5 0 70 21 35
2022 Project management 28 54 0 9 0 8 0 90 10 10
2022 None of the above 36 43 5 9 7 0 0 79 16 15
2020 Client contact centre 30 38 25 8 0 0 0 68 8 15
2020 Federal regulators 26 42 17 13 1 0 0 68 14 75
2020 Compliance, inspection and enforcement 37 40 10 13 0 0 0 77 13 30
2020 Communications or public affairs 24 43 16 9 3 3 0 70 13 30
2020 Legal services 34 54 4 0 0 8 0 95 0 25
2020 Administration and operations 41 39 14 4 1 0 0 81 6 50
2020 Human resources 5 77 19 0 0 0 0 81 0 20
2020 Financial management 32 60 0 0 8 0 0 92 8 15
2020 Information technology 48 18 22 4 4 4 0 68 8 25
2020 Policy 36 43 12 8 0 2 0 80 8 50
2020 None of the above 23 66 5 6 0 0 0 89 6 15
2019 Client contact centre 25 67 8 0 0 0 0 92 0 10
2019 Federal regulators 20 44 21 10 4 1 0 64 15 80
2019 Compliance, inspection and enforcement 19 45 18 8 5 5 0 67 14 40
2019 Communications or public affairs 11 31 34 7 10 7 0 45 18 30
2019 Science and technology 9 55 18 0 18 0 0 64 18 10
2019 Legal services 39 43 14 5 0 0 0 81 5 20
2019 Administration and operations 20 35 27 10 3 5 0 58 13 40
2019 Human resources 14 48 29 5 5 0 0 62 10 20
2019 Financial management 21 57 22 0 0 0 0 78 0 15
2019 Information management 18 64 9 9 0 0 0 82 9 10
2019 Information technology 26 46 16 10 3 0 0 71 13 30
2019 Policy 20 44 21 5 3 8 0 69 8 35
2019 None of the above 19 43 19 13 0 6 0 66 14 15

Diversity and inclusion

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 61 14 10 6 10 0 0 75 15 20
2024 Intelligence analysts 68 17 6 0 9 0 0 85 9 10
2024 Federal regulators 63 16 9 7 5 0 0 79 12 90
2024 Compliance, inspection and enforcement 45 22 12 10 12 0 0 67 22 25
2024 Communications or public affairs 49 37 3 7 4 0 0 86 11 40
2024 Legal services 70 15 4 4 7 0 0 85 11 25
2024 Administration and operations 56 25 10 7 2 0 0 81 9 55
2024 Human resources 48 29 10 13 0 0 0 77 13 20
2024 Financial management 49 42 9 0 0 0 0 91 0 10
2024 Information management 57 20 0 8 6 0 10 85 15 15
2024 Information technology 64 22 4 5 4 0 0 87 9 20
2024 Policy 45 27 8 14 6 0 0 72 20 50
2024 Project management 49 27 0 13 11 0 0 76 24 15
2024 None of the above 80 8 12 0 0 0 0 88 0 20
2022 Federal regulators 65 25 6 2 0 1 0 91 2 90
2022 Compliance, inspection and enforcement 44 36 12 4 4 0 0 80 9 20
2022 Communications or public affairs 56 37 4 0 3 0 0 93 3 25
2022 Legal services 56 30 0 7 7 0 0 86 14 15
2022 Administration and operations 73 19 5 0 0 0 3 95 0 35
2022 Human resources 76 18 0 6 0 0 0 94 6 15
2022 Information management 76 7 18 0 0 0 0 82 0 10
2022 Information technology 71 15 5 0 4 0 5 90 5 25
2022 Policy 53 30 6 3 2 5 0 88 6 35
2022 None of the above 77 7 0 7 9 0 0 84 16 15
2020 Client contact centre 62 15 16 0 0 8 0 83 0 15
2020 Federal regulators 48 26 15 4 6 0 1 75 10 70
2020 Compliance, inspection and enforcement 56 20 3 10 7 3 0 79 17 30
2020 Communications or public affairs 54 33 9 0 3 0 0 87 3 30
2020 Legal services 63 33 4 0 0 0 0 96 0 25
2020 Administration and operations 63 22 8 2 6 0 0 84 8 50
2020 Human resources 42 34 14 9 0 0 0 77 9 20
2020 Financial management 70 30 0 0 0 0 0 100 0 15
2020 Information technology 70 13 0 8 9 0 0 83 17 25
2020 Policy 61 23 4 8 2 2 0 86 10 50
2020 None of the above 70 23 0 0 6 0 0 94 6 15
2019 Client contact centre 38 39 15 0 8 0 0 77 8 15
2019 Federal regulators 50 27 5 13 5 0 0 77 18 80
2019 Compliance, inspection and enforcement 60 18 3 13 3 3 0 81 17 40
2019 Communications or public affairs 41 30 18 11 0 0 0 71 11 30
2019 Science and technology 55 27 9 0 9 0 0 82 9 10
2019 Legal services 52 38 5 5 0 0 0 90 5 20
2019 Administration and operations 61 29 2 5 2 0 0 90 7 40
2019 Human resources 33 43 14 5 5 0 0 76 9 20
2019 Financial management 58 28 14 0 0 0 0 86 0 15
2019 Information management 55 27 9 9 0 0 0 82 9 10
2019 Information technology 55 20 13 6 6 0 0 74 13 30
2019 Policy 43 37 11 6 3 0 0 80 9 35
2019 None of the above 68 12 13 6 0 0 0 81 6 15

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 61 33 0 6 0 0 0 94 6 20
2024 Intelligence analysts 69 16 6 0 9 0 0 85 9 10
2024 Federal regulators 65 25 2 5 3 0 0 90 9 95
2024 Compliance, inspection and enforcement 39 36 4 15 7 0 0 74 22 25
2024 Communications or public affairs 73 16 0 11 0 0 0 89 11 40
2024 Legal services 63 34 0 0 3 0 0 97 3 25
2024 Administration and operations 69 18 3 10 0 0 0 87 10 55
2024 Human resources 40 38 8 8 5 0 0 78 13 20
2024 Financial management 50 42 8 0 0 0 0 92 0 10
2024 Information management 41 35 0 14 0 0 10 85 15 15
2024 Information technology 63 20 8 5 4 0 0 83 9 20
2024 Policy 62 23 5 10 0 0 0 85 10 50
2024 Project management 63 13 0 6 19 0 0 76 24 15
2024 None of the above 87 13 0 0 0 0 0 100 0 20
2022 Federal regulators 72 21 1 5 1 0 0 93 6 90
2022 Compliance, inspection and enforcement 55 23 5 9 9 0 0 78 17 20
2022 Communications or public affairs 75 22 3 0 0 0 0 97 0 25
2022 Legal services 79 21 0 0 0 0 0 100 0 15
2022 Administration and operations 59 38 2 0 0 0 0 98 0 35
2022 Human resources 76 24 0 0 0 0 0 100 0 15
2022 Information management 75 7 18 0 0 0 0 82 0 10
2022 Information technology 57 30 4 4 0 0 5 92 4 25
2022 Policy 72 17 10 0 2 0 0 88 2 35
2022 None of the above 79 21 0 0 0 0 0 100 0 15
2020 Client contact centre 54 30 8 8 0 0 0 84 8 15
2020 Federal regulators 55 32 7 3 1 0 1 88 4 75
2020 Compliance, inspection and enforcement 62 24 7 3 3 0 0 86 7 30
2020 Communications or public affairs 47 43 6 0 3 0 0 91 3 30
2020 Legal services 75 21 4 0 0 0 0 96 0 25
2020 Administration and operations 66 17 14 4 0 0 0 82 4 50
2020 Human resources 32 49 10 9 0 0 0 81 9 20
2020 Financial management 70 30 0 0 0 0 0 100 0 15
2020 Information technology 62 34 5 0 0 0 0 95 0 20
2020 Policy 65 31 0 4 0 0 0 96 4 50
2020 None of the above 70 24 0 6 0 0 0 94 6 15
2019 Client contact centre 38 47 15 0 0 0 0 85 0 15
2019 Federal regulators 56 34 5 4 0 0 0 91 4 80
2019 Compliance, inspection and enforcement 58 29 3 3 8 0 0 87 11 40
2019 Communications or public affairs 31 48 14 7 0 0 0 79 7 30
2019 Science and technology 64 27 0 0 9 0 0 91 9 10
2019 Legal services 72 24 5 0 0 0 0 95 0 20
2019 Administration and operations 65 25 5 2 2 0 0 90 5 40
2019 Human resources 23 53 14 9 0 0 0 76 9 20
2019 Financial management 44 42 7 7 0 0 0 86 7 15
2019 Information management 45 45 9 0 0 0 0 91 0 10
2019 Information technology 57 29 10 3 0 0 0 87 3 30
2019 Policy 61 33 3 3 0 0 0 94 3 35
2019 None of the above 62 26 13 0 0 0 0 87 0 15

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 21 10 0 13 0 0 77 13 20
2024 Intelligence analysts 61 24 6 0 9 0 0 85 9 10
2024 Federal regulators 57 27 7 6 3 0 0 84 9 95
2024 Compliance, inspection and enforcement 42 47 0 4 7 0 0 89 11 25
2024 Communications or public affairs 37 50 5 6 2 0 0 87 8 40
2024 Legal services 59 23 7 8 3 0 0 81 11 25
2024 Administration and operations 47 28 10 6 3 2 4 79 10 55
2024 Human resources 51 21 10 18 0 0 0 72 18 20
2024 Financial management 42 58 0 0 0 0 0 100 0 10
2024 Information management 35 28 14 14 0 0 10 70 15 15
2024 Information technology 56 32 4 4 4 0 0 88 9 20
2024 Policy 47 32 19 2 0 0 0 79 2 50
2024 Project management 47 42 0 0 11 0 0 89 11 15
2024 None of the above 56 39 4 0 0 0 0 96 0 20
2022 Federal regulators 65 27 6 1 0 0 0 93 1 90
2022 Compliance, inspection and enforcement 57 19 11 8 4 0 0 76 13 20
2022 Communications or public affairs 52 32 16 0 0 0 0 84 0 25
2022 Legal services 64 30 0 7 0 0 0 93 7 15
2022 Administration and operations 52 37 8 0 0 3 0 91 0 35
2022 Human resources 75 19 6 0 0 0 0 94 0 15
2022 Information management 73 19 9 0 0 0 0 91 0 10
2022 Information technology 57 29 5 4 5 0 0 86 9 25
2022 Policy 61 25 7 0 2 4 0 90 2 35
2022 None of the above 65 30 5 0 0 0 0 95 0 15
2020 Client contact centre 45 15 32 0 0 8 0 65 0 15
2020 Federal regulators 52 39 4 1 3 0 0 91 4 75
2020 Compliance, inspection and enforcement 39 41 10 3 3 3 0 83 7 30
2020 Communications or public affairs 51 40 9 0 0 0 0 91 0 30
2020 Legal services 67 29 4 0 0 0 0 96 0 25
2020 Administration and operations 54 31 7 4 2 0 2 86 6 50
2020 Human resources 42 39 14 5 0 0 0 81 5 20
2020 Financial management 61 31 8 0 0 0 0 92 0 15
2020 Information technology 52 31 13 0 4 0 0 83 4 25
2020 Policy 69 24 4 2 0 2 0 94 2 50
2020 None of the above 64 36 0 0 0 0 0 100 0 15
2019 Client contact centre 23 54 15 8 0 0 0 77 8 15
2019 Federal regulators 48 32 12 5 3 0 0 81 8 80
2019 Compliance, inspection and enforcement 50 39 3 8 0 0 0 89 8 40
2019 Communications or public affairs 34 52 11 4 0 0 0 86 4 30
2019 Science and technology 55 36 0 0 9 0 0 91 9 10
2019 Legal services 72 28 0 0 0 0 0 100 0 20
2019 Administration and operations 51 32 12 5 0 0 0 83 5 40
2019 Human resources 28 63 0 9 0 0 0 91 9 20
2019 Financial management 65 28 0 0 7 0 0 93 7 15
2019 Information management 55 36 9 0 0 0 0 91 0 10
2019 Information technology 58 26 10 3 3 0 0 84 6 30
2019 Policy 64 27 3 3 3 0 0 92 5 35
2019 None of the above 55 32 13 0 0 0 0 87 0 15

Question 47. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 25 34 0 14 22 5 0 62 38 20
2024 Intelligence analysts 17 49 10 0 24 0 0 66 24 10
2024 Federal regulators 33 25 14 10 12 6 0 61 24 95
2024 Compliance, inspection and enforcement 41 30 4 8 7 11 0 79 16 25
2024 Communications or public affairs 18 43 7 11 9 11 0 69 23 40
2024 Legal services 20 34 15 20 8 3 0 56 29 25
2024 Administration and operations 35 26 12 10 11 7 0 65 22 55
2024 Human resources 10 45 20 15 5 4 0 58 21 20
2024 Financial management 26 57 9 0 9 0 0 83 9 10
2024 Information management 28 42 12 0 8 0 10 78 8 15
2024 Information technology 39 40 7 9 4 0 0 80 13 20
2024 Policy 21 35 14 15 9 5 0 60 26 50
2024 Project management 49 21 6 13 11 0 0 70 24 15
2024 None of the above 28 55 4 4 4 4 0 87 9 20
2022 Federal regulators 54 34 4 7 0 1 0 89 7 90
2022 Compliance, inspection and enforcement 49 23 11 12 0 5 0 76 13 20
2022 Communications or public affairs 49 43 3 0 0 4 0 96 0 25
2022 Legal services 54 38 7 0 0 0 0 93 0 15
2022 Administration and operations 58 29 5 3 3 3 0 89 6 35
2022 Human resources 70 24 0 0 6 0 0 94 6 15
2022 Information management 68 14 18 0 0 0 0 82 0 10
2022 Information technology 63 20 8 5 4 0 0 83 9 25
2022 Policy 29 48 15 2 0 5 0 81 2 35
2022 Project management 31 44 8 0 9 8 0 82 10 10
2022 None of the above 68 17 9 0 0 6 0 90 0 15
2020 Client contact centre 52 31 16 0 0 0 0 84 0 15
2020 Federal regulators 33 39 21 4 3 0 0 72 7 75
2020 Compliance, inspection and enforcement 36 48 9 7 0 0 0 84 7 30
2020 Communications or public affairs 34 42 17 3 3 0 0 76 7 30
2020 Legal services 46 38 12 0 0 4 0 87 0 25
2020 Administration and operations 46 36 11 4 2 2 0 83 6 50
2020 Human resources 22 54 9 10 0 5 0 80 10 20
2020 Financial management 54 38 0 8 0 0 0 92 8 15
2020 Information technology 61 22 4 9 4 0 0 83 13 25
2020 Policy 37 47 6 6 0 2 2 88 6 50
2020 None of the above 42 35 12 0 5 6 0 82 5 15
2019 Client contact centre 30 54 8 8 0 0 0 84 8 15
2019 Federal regulators 34 39 10 8 3 5 0 78 11 80
2019 Compliance, inspection and enforcement 37 47 11 2 3 0 0 84 5 40
2019 Communications or public affairs 32 35 18 7 0 4 4 73 7 30
2019 Science and technology 18 64 18 0 0 0 0 82 0 10
2019 Legal services 32 63 5 0 0 0 0 95 0 20
2019 Administration and operations 39 41 15 0 2 0 2 82 3 40
2019 Human resources 33 43 14 10 0 0 0 76 10 20
2019 Financial management 51 42 7 0 0 0 0 93 0 15
2019 Information management 63 28 9 0 0 0 0 91 0 10
2019 Information technology 52 28 3 3 3 10 0 89 7 30
2019 Policy 34 43 11 6 3 2 0 79 9 35
2019 None of the above 46 20 21 0 7 7 0 71 7 15

Question 48. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes individuals who have an array of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. This includes but is not limited to differences in ethnicity or race, culture, religion, disability, sexual orientation, gender identity, age, educational background, region, and marital or parental status.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 25 45 10 4 7 8 0 77 12 20
2024 Intelligence analysts 33 26 7 0 18 17 0 70 21 10
2024 Federal regulators 36 37 7 8 3 8 1 80 12 95
2024 Compliance, inspection and enforcement 44 29 19 4 0 0 4 76 4 25
2024 Communications or public affairs 15 37 18 4 4 19 3 66 11 40
2024 Legal services 45 26 9 0 9 12 0 80 10 25
2024 Administration and operations 40 34 12 4 3 8 0 80 7 55
2024 Human resources 48 37 7 9 0 0 0 85 9 20
2024 Financial management 25 66 9 0 0 0 0 91 0 10
2024 Information management 28 43 6 13 10 0 0 71 23 15
2024 Information technology 45 25 13 0 4 13 0 80 5 20
2024 Policy 28 38 11 10 0 12 2 77 11 50
2024 Project management 34 29 12 19 7 0 0 63 26 15
2024 None of the above 38 43 10 0 0 4 5 89 0 20
2022 Federal regulators 49 38 9 0 0 4 0 91 0 90
2022 Compliance, inspection and enforcement 45 30 6 4 0 16 0 88 5 20
2022 Communications or public affairs 44 32 11 6 0 7 0 81 7 25
2022 Legal services 31 53 0 15 0 0 0 85 15 15
2022 Administration and operations 50 34 8 6 0 3 0 86 6 35
2022 Human resources 71 13 0 4 6 6 0 89 11 15
2022 Information management 43 30 9 9 0 10 0 80 10 10
2022 Information technology 42 26 11 4 5 11 0 77 10 25
2022 Policy 26 36 20 2 2 13 0 71 5 35
2022 Project management 25 51 0 0 9 0 14 89 11 10
2022 None of the above 58 19 14 0 9 0 0 77 9 15
2020 Client contact centre 38 38 16 0 0 8 0 82 0 15
2020 Federal regulators 38 33 17 6 3 3 0 74 9 75
2020 Compliance, inspection and enforcement 41 34 15 6 0 3 0 78 6 30
2020 Communications or public affairs 34 31 16 13 3 3 0 67 16 30
2020 Legal services 59 29 8 4 0 0 0 88 4 25
2020 Administration and operations 51 34 12 2 1 0 0 84 4 50
2020 Human resources 32 49 14 0 0 5 0 86 0 20
2020 Financial management 38 46 0 8 0 8 0 92 8 15
2020 Information technology 56 13 9 4 4 9 4 80 9 25
2020 Policy 36 40 4 13 2 6 0 80 16 50
2020 None of the above 37 39 13 0 5 6 0 81 5 15
2019 Client contact centre 38 38 16 8 0 0 0 76 8 15
2019 Federal regulators 36 46 12 4 1 1 0 83 5 80
2019 Compliance, inspection and enforcement 26 42 11 3 5 13 0 79 9 40
2019 Communications or public affairs 25 48 10 10 0 0 7 78 11 30
2019 Science and technology 36 36 18 0 0 9 0 80 0 10
2019 Legal services 53 43 5 0 0 0 0 95 0 20
2019 Administration and operations 38 45 10 0 3 3 3 87 3 40
2019 Human resources 29 65 5 0 0 0 0 95 0 20
2019 Financial management 51 35 7 7 0 0 0 86 7 15
2019 Information management 63 18 19 0 0 0 0 81 0 10
2019 Information technology 55 16 13 10 3 3 0 73 14 30
2019 Policy 36 30 14 6 6 8 0 72 13 35
2019 None of the above 50 31 7 6 6 0 0 81 12 15

Question 53. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 37 5 4 17 0 0 75 20 20
2024 Intelligence analysts 45 41 0 15 0 0 0 85 15 10
2024 Federal regulators 38 31 9 12 10 0 0 69 21 95
2024 Compliance, inspection and enforcement 53 22 7 8 10 0 0 75 18 25
2024 Communications or public affairs 24 44 7 17 7 0 0 69 24 40
2024 Legal services 37 40 7 13 3 0 0 77 16 25
2024 Administration and operations 45 25 10 10 10 0 0 70 20 55
2024 Human resources 34 47 7 12 0 0 0 81 12 20
2024 Financial management 43 57 0 0 0 0 0 100 0 10
2024 Information management 28 48 10 6 8 0 0 76 14 15
2024 Information technology 50 33 4 0 13 0 0 83 13 20
2024 Policy 34 23 17 15 9 2 0 59 24 50
2024 Project management 48 28 7 6 11 0 0 76 17 15
2024 None of the above 61 39 0 0 0 0 0 100 0 20
2022 Federal regulators 67 27 3 1 1 0 0 95 2 90
2022 Compliance, inspection and enforcement 41 44 0 10 4 0 0 85 15 20
2022 Communications or public affairs 70 22 8 0 0 0 0 92 0 25
2022 Legal services 56 37 7 0 0 0 0 93 0 15
2022 Administration and operations 64 25 5 5 0 0 0 89 5 35
2022 Human resources 94 0 6 0 0 0 0 94 0 15
2022 Information management 76 7 18 0 0 0 0 82 0 10
2022 Information technology 72 19 0 5 4 0 0 91 9 25
2022 Policy 63 26 0 4 2 5 0 94 6 35
2022 Project management 68 8 15 9 0 0 0 76 9 10
2022 None of the above 95 5 0 0 0 0 0 100 0 15
2020 Client contact centre 69 23 8 0 0 0 0 92 0 15
2020 Federal regulators 57 35 3 4 1 0 0 92 6 75
2020 Compliance, inspection and enforcement 63 27 6 3 0 0 0 90 3 30
2020 Communications or public affairs 68 29 3 0 0 0 0 97 0 30
2020 Legal services 71 25 5 0 0 0 0 95 0 25
2020 Administration and operations 65 30 2 4 0 0 0 94 4 50
2020 Human resources 51 29 15 5 0 0 0 80 5 20
2020 Financial management 70 23 0 8 0 0 0 92 8 15
2020 Information technology 68 13 9 0 9 0 0 81 9 20
2020 Policy 63 30 4 4 0 0 0 93 4 50
2020 None of the above 48 41 0 6 5 0 0 89 11 15
2019 Client contact centre 38 62 0 0 0 0 0 100 0 15
2019 Federal regulators 59 26 9 3 3 0 0 85 5 80
2019 Compliance, inspection and enforcement 57 27 8 5 3 0 0 84 8 35
2019 Communications or public affairs 56 34 3 3 0 0 4 93 4 25
2019 Science and technology 73 18 0 9 0 0 0 91 9 10
2019 Legal services 76 19 5 0 0 0 0 95 0 20
2019 Administration and operations 65 27 7 0 0 0 0 93 0 40
2019 Human resources 57 38 0 5 0 0 0 95 5 20
2019 Financial management 65 28 7 0 0 0 0 93 0 15
2019 Information management 63 37 0 0 0 0 0 100 0 10
2019 Information technology 58 22 13 6 0 0 0 80 6 30
2019 Policy 58 39 3 0 0 0 0 97 0 35
2019 None of the above 62 25 13 0 0 0 0 87 0 15

Anti-racism

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 16 4 11 0 15 7 81 14 20
2024 Intelligence analysts 61 30 0 0 9 0 0 91 9 10
2024 Federal regulators 50 19 6 5 6 4 10 80 13 95
2024 Compliance, inspection and enforcement 40 22 12 11 0 3 12 73 13 25
2024 Communications or public affairs 38 21 6 4 7 13 10 77 15 40
2024 Legal services 48 7 8 4 5 9 20 77 12 25
2024 Administration and operations 37 20 10 7 5 10 12 73 15 55
2024 Human resources 51 24 16 0 9 0 0 75 9 20
2024 Financial management 25 25 41 9 0 0 0 50 9 10
2024 Information management 20 39 31 0 9 0 0 60 9 15
2024 Information technology 70 6 9 0 9 6 0 81 10 20
2024 Policy 34 30 6 5 6 12 8 79 14 50
2024 Project management 37 34 11 11 0 7 0 76 12 15
2024 None of the above 51 32 12 0 0 0 5 87 0 20
2022 Federal regulators 55 18 9 3 1 9 6 85 4 90
2022 Compliance, inspection and enforcement 45 29 4 4 4 0 14 86 9 20
2022 Communications or public affairs 42 29 10 4 0 11 3 83 5 25
2022 Legal services 30 23 9 0 7 8 23 77 11 15
2022 Administration and operations 41 19 8 9 11 8 6 68 23 35
2022 Human resources 63 13 0 0 6 12 6 93 7 15
2022 Information management 57 18 17 0 0 0 8 82 0 10
2022 Information technology 52 30 5 9 0 4 0 86 9 25
2022 Policy 36 39 0 10 2 8 5 86 14 35
2022 Project management 41 27 0 15 0 0 17 82 18 10
2022 None of the above 45 40 0 0 0 10 6 100 0 15

Question 25. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 16 4 11 0 10 7 82 14 20
2024 Intelligence analysts 44 47 0 0 9 0 0 91 9 10
2024 Federal regulators 50 18 6 8 4 4 10 79 14 90
2024 Compliance, inspection and enforcement 45 26 8 7 0 3 12 83 8 25
2024 Communications or public affairs 33 26 5 4 9 13 10 76 17 40
2024 Legal services 40 19 4 0 5 13 20 88 7 25
2024 Administration and operations 37 17 14 6 5 10 12 68 14 55
2024 Human resources 41 21 30 0 9 0 0 61 9 20
2024 Financial management 16 42 25 17 0 0 0 58 17 10
2024 Information management 20 48 16 6 9 0 0 68 15 15
2024 Information technology 70 15 0 0 9 6 0 90 10 20
2024 Policy 32 32 6 4 7 14 6 79 13 50
2024 Project management 44 21 17 11 0 7 0 70 12 15
2024 None of the above 52 36 8 0 0 0 5 92 0 20
2022 Federal regulators 53 21 6 4 0 11 6 88 4 90
2022 Compliance, inspection and enforcement 45 29 4 4 4 0 14 86 9 20
2022 Communications or public affairs 50 31 4 0 4 8 3 90 5 25
2022 Legal services 30 23 9 7 7 8 17 70 18 15
2022 Administration and operations 46 16 3 8 14 8 6 71 26 35
2022 Human resources 63 19 0 0 0 12 6 100 0 15
2022 Information management 59 7 17 0 10 0 8 72 10 10
2022 Information technology 51 22 13 4 5 4 0 77 9 25
2022 Policy 42 38 3 7 2 3 5 86 10 35
2022 Project management 41 37 0 15 0 0 8 84 16 10
2022 None of the above 34 32 9 0 0 19 6 88 0 15

Question 49. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism is the active process of identifying and eliminating racism by changing systems, organizational structures, policies and practices and attitudes, so that power is redistributed and shared equitably.
Definition of the term has changed from PSES 2022.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 25 27 26 11 5 7 0 55 17 20
2024 Intelligence analysts 33 17 15 18 0 17 0 60 21 10
2024 Federal regulators 32 30 15 4 2 15 2 74 7 95
2024 Compliance, inspection and enforcement 56 8 10 7 0 15 4 78 9 25
2024 Communications or public affairs 10 29 24 11 2 22 3 52 17 40
2024 Legal services 37 11 25 12 0 15 0 57 14 25
2024 Administration and operations 27 27 15 6 5 19 2 67 14 55
2024 Human resources 33 42 11 5 4 5 0 79 9 20
2024 Financial management 18 46 10 18 0 8 0 70 20 10
2024 Information management 25 8 33 9 10 15 0 39 22 15
2024 Information technology 41 19 22 4 4 10 0 66 9 20
2024 Policy 16 24 36 7 0 15 2 48 9 50
2024 Project management 22 21 24 6 0 27 0 59 8 15
2024 None of the above 15 26 22 5 0 18 14 60 7 20
2022 Federal regulators 49 27 18 1 1 3 1 79 3 90
2022 Compliance, inspection and enforcement 40 16 15 4 0 19 6 74 5 20
2022 Communications or public affairs 33 52 4 0 0 12 0 96 0 25
2022 Legal services 31 15 31 14 0 0 9 51 15 15
2022 Administration and operations 41 25 26 2 0 5 0 70 3 35
2022 Human resources 55 20 12 0 0 13 0 87 0 15
2022 Information management 50 16 24 10 0 0 0 66 10 10
2022 Information technology 53 18 17 0 5 8 0 76 5 25
2022 Policy 26 24 27 8 4 10 0 56 14 35
2022 Project management 37 8 24 8 0 8 14 58 11 10
2022 None of the above 46 31 16 0 0 0 7 82 0 15
2020 Client contact centre 30 38 16 0 0 16 0 81 0 15
2020 Federal regulators 33 38 14 7 3 4 1 75 10 75
2020 Compliance, inspection and enforcement 30 34 19 6 3 7 0 69 10 30
2020 Communications or public affairs 30 37 22 7 0 3 0 70 7 30
2020 Legal services 34 41 12 4 0 8 0 83 5 25
2020 Administration and operations 52 29 12 2 1 4 0 84 4 50
2020 Human resources 26 49 19 0 0 5 0 80 0 20
2020 Financial management 32 52 0 8 0 8 0 92 8 15
2020 Information technology 40 25 17 0 4 14 0 75 5 25
2020 Policy 40 26 11 12 4 8 0 71 17 50
2020 None of the above 50 44 6 0 0 0 0 94 0 15

Question 50. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 32 14 5 0 11 0 79 6 20
2024 Intelligence analysts 37 35 7 0 9 13 0 82 10 10
2024 Federal regulators 47 25 6 4 5 9 5 83 10 95
2024 Compliance, inspection and enforcement 41 20 0 14 0 10 15 81 19 25
2024 Communications or public affairs 31 29 9 5 4 13 10 77 11 40
2024 Legal services 33 19 4 4 9 13 20 76 18 25
2024 Administration and operations 37 35 7 6 6 3 6 79 14 55
2024 Human resources 34 48 5 8 0 5 0 86 8 20
2024 Financial management 27 36 28 9 0 0 0 64 9 10
2024 Information management 19 46 12 0 23 0 0 65 23 15
2024 Information technology 49 33 5 8 4 0 0 82 13 20
2024 Policy 34 25 12 11 5 10 4 68 18 50
2024 Project management 42 29 0 17 0 13 0 81 19 15
2024 None of the above 51 31 8 0 5 0 5 86 5 20
2022 Federal regulators 59 15 8 5 0 8 5 86 5 90
2022 Compliance, inspection and enforcement 48 16 0 8 4 15 10 84 16 20
2022 Communications or public affairs 52 30 18 0 0 0 0 82 0 25
2022 Legal services 30 25 15 14 0 8 9 65 17 15
2022 Administration and operations 44 29 6 5 6 7 3 82 12 35
2022 Human resources 58 24 0 0 6 7 6 93 7 15
2022 Information management 74 17 9 0 0 0 0 91 0 10
2022 Information technology 49 34 5 8 5 0 0 83 13 25
2022 Policy 23 46 12 5 0 11 3 80 6 30
2022 Project management 25 46 15 0 0 0 14 83 0 10
2022 None of the above 41 39 5 0 0 10 6 94 0 15
2020 Client contact centre 60 23 8 0 0 9 0 92 0 15
2020 Federal regulators 40 34 6 7 4 3 6 82 12 75
2020 Compliance, inspection and enforcement 47 34 3 3 6 3 3 87 10 30
2020 Communications or public affairs 34 40 16 3 3 3 0 76 7 30
2020 Legal services 46 37 4 4 0 8 0 91 5 25
2020 Administration and operations 50 24 17 2 2 6 0 78 4 50
2020 Human resources 33 47 15 5 0 0 0 80 5 20
2020 Financial management 47 30 8 0 8 8 0 84 8 15
2020 Information technology 65 18 8 4 0 4 0 87 5 25
2020 Policy 45 31 6 12 4 0 2 78 16 50
2020 None of the above 46 36 7 0 5 6 0 88 5 15

Question 52. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 6 5 26 0 0 52 11 29 0 20
2024 Intelligence analysts 18 8 9 7 17 42 0 44 42 10
2024 Federal regulators 16 11 17 4 7 41 5 49 20 95
2024 Compliance, inspection and enforcement 7 7 15 0 7 59 4 38 20 25
2024 Communications or public affairs 7 11 19 3 0 46 14 46 7 40
2024 Legal services 17 14 16 4 4 37 8 57 15 25
2024 Administration and operations 11 24 17 2 1 36 9 63 5 55
2024 Human resources 30 16 11 12 5 23 4 62 22 20
2024 Financial management 9 0 44 0 8 24 16 14 13 10
2024 Information management 0 35 21 0 11 34 0 52 16 10
2024 Information technology 12 25 8 3 4 40 6 70 14 20
2024 Policy 4 11 16 11 7 46 5 31 36 50
2024 Project management 21 8 22 6 0 44 0 50 10 15
2024 None of the above 5 4 5 0 5 68 13 48 26 20
2022 Federal regulators 17 19 21 4 2 33 3 57 10 90
2022 Compliance, inspection and enforcement 6 4 27 6 4 50 4 21 21 20
2022 Communications or public affairs 9 22 28 0 0 41 0 53 0 25
2022 Legal services 7 9 7 0 15 53 9 41 40 15
2022 Administration and operations 22 29 10 3 8 23 5 70 15 35
2022 Human resources 33 16 25 0 0 26 0 66 0 15
2022 Information management 28 7 17 0 9 32 9 57 14 10
2022 Information technology 17 14 8 4 0 42 15 72 10 25
2022 Policy 2 17 24 0 9 42 6 37 17 35
2022 Project management 0 9 9 9 0 73 0 34 34 10
2022 None of the above 8 15 7 0 0 63 6 76 0 15

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 23 21 11 7 5 11 54 21 20
2024 Intelligence analysts 26 32 15 8 9 10 0 65 18 10
2024 Federal regulators 29 25 16 6 7 5 13 64 16 95
2024 Compliance, inspection and enforcement 13 21 13 8 26 5 14 41 42 25
2024 Communications or public affairs 30 26 9 9 4 7 14 71 17 40
2024 Legal services 37 28 15 4 3 13 0 74 8 25
2024 Administration and operations 31 28 16 10 3 5 7 67 15 55
2024 Human resources 11 38 0 17 5 21 9 69 31 20
2024 Financial management 9 34 17 8 0 16 17 63 12 10
2024 Information management 7 25 14 9 14 9 23 47 34 15
2024 Information technology 31 39 3 0 13 5 8 81 15 20
2024 Policy 16 27 18 7 4 21 7 60 15 50
2024 Project management 35 35 0 6 19 6 0 75 25 15
2024 None of the above 23 24 14 4 0 23 12 72 6 20
2022 Federal regulators 35 24 14 5 0 13 9 76 6 90
2022 Compliance, inspection and enforcement 23 18 14 8 4 26 6 60 19 20
2022 Communications or public affairs 20 43 11 3 3 16 4 79 8 25
2022 Legal services 40 30 7 15 0 0 7 76 16 15
2022 Administration and operations 33 29 13 5 3 0 18 74 10 35
2022 Human resources 53 17 0 19 0 0 11 79 21 15
2022 Information management 73 0 9 9 0 10 0 80 10 10
2022 Information technology 39 36 9 0 4 0 11 85 5 25
2022 Policy 25 13 23 13 2 17 7 50 19 35
2022 None of the above 48 14 14 0 0 16 8 82 0 15
2020 Client contact centre 23 30 15 0 8 25 0 69 11 15
2020 Federal regulators 29 25 14 8 6 8 11 66 17 75
2020 Compliance, inspection and enforcement 33 27 13 10 7 7 3 67 19 30
2020 Communications or public affairs 28 34 16 3 0 20 0 76 4 30
2020 Legal services 42 25 12 4 0 12 4 80 5 25
2020 Administration and operations 24 38 24 2 4 2 6 68 6 50
2020 Human resources 18 25 43 5 5 5 0 45 9 20
2020 Financial management 39 24 29 0 0 8 0 68 0 15
2020 Information technology 27 43 8 0 9 9 4 80 10 25
2020 Policy 26 24 24 6 2 8 10 62 9 50
2020 None of the above 52 30 6 0 6 6 0 87 7 15
2019 Client contact centre 25 17 41 17 0 0 0 41 17 10
2019 Federal regulators 35 24 21 9 5 4 2 63 15 80
2019 Compliance, inspection and enforcement 32 36 16 5 5 5 0 72 11 40
2019 Communications or public affairs 17 21 31 7 7 7 11 45 17 30
2019 Science and technology 18 9 18 9 0 36 9 50 17 10
2019 Legal services 33 28 15 5 0 14 5 76 6 20
2019 Administration and operations 30 30 20 5 3 5 8 68 9 40
2019 Human resources 14 48 14 24 0 0 0 62 24 20
2019 Financial management 30 28 21 7 0 0 14 67 8 15
2019 Information management 36 45 18 0 0 0 0 82 0 10
2019 Information technology 38 19 26 0 7 0 10 64 7 30
2019 Policy 23 31 25 12 0 8 3 60 13 35
2019 None of the above 43 32 6 13 0 6 0 79 14 15

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 32 22 10 20 0 0 48 30 20
2024 Intelligence analysts 25 35 17 9 15 0 0 60 23 10
2024 Federal regulators 33 23 12 11 14 6 0 60 27 95
2024 Compliance, inspection and enforcement 25 11 23 13 19 7 3 39 35 25
2024 Communications or public affairs 13 42 20 7 13 5 0 57 22 40
2024 Legal services 41 29 14 7 8 0 0 70 15 25
2024 Administration and operations 31 30 16 3 14 5 0 64 18 55
2024 Human resources 18 58 7 8 9 0 0 76 17 20
2024 Financial management 16 43 25 0 9 0 8 64 9 10
2024 Information management 16 40 30 8 0 6 0 60 8 15
2024 Information technology 11 37 33 9 9 0 0 49 18 20
2024 Policy 24 37 13 16 9 2 0 61 25 50
2024 Project management 22 47 6 0 26 0 0 68 26 15
2024 None of the above 23 35 23 9 4 6 0 61 14 20
2022 Federal regulators 43 34 10 6 1 4 1 82 7 85
2022 Compliance, inspection and enforcement 30 44 13 9 0 4 0 78 9 20
2022 Communications or public affairs 13 60 8 11 0 9 0 80 12 25
2022 Legal services 62 24 0 7 7 0 0 86 14 15
2022 Administration and operations 40 31 8 14 2 5 0 74 17 35
2022 Human resources 50 38 0 7 5 0 0 88 12 15
2022 Information management 53 30 18 0 0 0 0 82 0 10
2022 Information technology 39 36 8 0 9 5 3 81 10 25
2022 Policy 17 33 24 18 0 5 2 54 19 35
2022 Project management 34 42 9 15 0 0 0 76 15 10
2022 None of the above 59 29 7 5 0 0 0 88 5 15
2020 Client contact centre 30 47 0 16 0 8 0 83 17 15
2020 Federal regulators 40 29 14 7 3 6 1 74 11 75
2020 Compliance, inspection and enforcement 26 47 10 17 0 0 0 74 17 30
2020 Communications or public affairs 20 37 20 13 10 0 0 58 22 30
2020 Legal services 59 33 0 4 0 4 0 96 4 25
2020 Administration and operations 37 35 12 4 6 4 2 77 10 50
2020 Human resources 33 47 20 0 0 0 0 80 0 20
2020 Financial management 47 23 23 0 8 0 0 70 8 15
2020 Information technology 43 17 31 0 4 4 0 63 5 25
2020 Policy 39 33 6 10 4 6 2 78 15 50
2020 None of the above 23 48 12 0 5 12 0 81 5 15
2019 Client contact centre 15 46 23 8 8 0 0 61 16 15
2019 Federal regulators 32 39 12 10 4 0 2 73 15 80
2019 Compliance, inspection and enforcement 29 37 10 11 5 8 0 71 17 40
2019 Communications or public affairs 27 28 21 17 7 0 0 55 24 30
2019 Science and technology 0 27 18 36 9 9 0 30 50 10
2019 Legal services 52 48 0 0 0 0 0 100 0 20
2019 Administration and operations 32 34 17 7 5 5 0 69 13 40
2019 Human resources 43 33 10 14 0 0 0 76 14 20
2019 Financial management 36 21 22 7 7 0 7 61 15 15
2019 Information management 45 45 9 0 0 0 0 91 0 10
2019 Information technology 42 22 16 10 10 0 0 64 20 30
2019 Policy 34 19 19 23 0 5 0 56 24 35
2019 None of the above 44 12 25 6 12 0 0 56 19 15

Question 41. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 46 10 13 11 5 0 65 25 20
2024 Intelligence analysts 17 61 7 0 15 0 0 78 15 10
2024 Federal regulators 33 26 13 8 18 2 0 61 26 95
2024 Compliance, inspection and enforcement 34 22 23 4 14 3 0 58 18 25
2024 Communications or public affairs 17 37 25 5 16 0 0 54 20 40
2024 Legal services 32 32 17 7 12 0 0 64 19 25
2024 Administration and operations 24 41 12 9 8 6 0 69 19 55
2024 Human resources 23 34 11 15 13 4 0 59 30 20
2024 Financial management 25 43 32 0 0 0 0 68 0 10
2024 Information management 13 35 27 9 10 6 0 51 20 15
2024 Information technology 37 35 15 4 10 0 0 72 13 20
2024 Policy 15 38 22 10 11 4 0 55 22 50
2024 Project management 22 42 6 7 24 0 0 63 31 15
2024 None of the above 18 63 15 4 0 0 0 81 4 20
2022 Federal regulators 43 39 14 2 0 2 0 84 2 90
2022 Compliance, inspection and enforcement 31 36 12 5 13 4 0 70 18 20
2022 Communications or public affairs 35 48 6 7 0 4 0 86 7 25
2022 Legal services 55 37 0 7 0 0 0 93 7 15
2022 Administration and operations 42 42 6 5 2 3 0 86 8 35
2022 Human resources 44 40 12 0 4 0 0 83 4 15
2022 Information management 60 22 18 0 0 0 0 82 0 10
2022 Information technology 49 37 5 4 5 0 0 86 9 25
2022 Policy 27 29 27 3 5 10 0 61 8 35
2022 Project management 59 17 9 15 0 0 0 76 15 10
2022 None of the above 51 26 14 9 0 0 0 77 9 15
2020 Client contact centre 53 31 16 0 0 0 0 84 0 15
2020 Federal regulators 34 42 20 1 1 0 0 77 3 75
2020 Compliance, inspection and enforcement 47 26 14 6 3 3 0 76 10 30
2020 Communications or public affairs 24 53 14 3 3 3 0 79 7 30
2020 Legal services 54 29 12 0 0 4 0 87 0 25
2020 Administration and operations 41 31 20 4 0 4 0 76 4 50
2020 Human resources 27 39 20 14 0 0 0 66 14 20
2020 Financial management 24 54 14 8 0 0 0 78 8 15
2020 Information technology 56 27 13 0 4 0 0 83 4 25
2020 Policy 34 47 11 6 0 2 0 82 6 50
2020 None of the above 48 41 0 0 5 6 0 95 5 15
2019 Client contact centre 33 51 16 0 0 0 0 84 0 10
2019 Federal regulators 34 33 25 7 1 0 0 67 8 80
2019 Compliance, inspection and enforcement 29 42 13 5 5 5 0 75 11 40
2019 Communications or public affairs 21 42 20 7 4 7 0 67 11 30
2019 Science and technology 18 36 36 9 0 0 0 55 9 10
2019 Legal services 43 43 14 0 0 0 0 86 0 20
2019 Administration and operations 48 27 18 7 0 0 0 75 7 40
2019 Human resources 28 48 19 5 0 0 0 76 5 20
2019 Financial management 36 56 7 0 0 0 0 93 0 15
2019 Information management 36 55 9 0 0 0 0 91 0 10
2019 Information technology 42 29 16 10 0 0 3 73 10 30
2019 Policy 37 20 22 16 0 5 0 60 17 35
2019 None of the above 38 31 19 12 0 0 0 69 12 15

Question 42. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 5 33 24 9 24 5 0 41 35 20
2024 Intelligence analysts 9 30 19 16 15 11 0 44 34 10
2024 Federal regulators 23 14 8 12 21 14 8 47 42 95
2024 Compliance, inspection and enforcement 25 15 16 4 29 3 7 45 37 25
2024 Communications or public affairs 10 15 22 9 15 24 4 35 35 40
2024 Legal services 20 26 9 13 12 13 8 58 31 25
2024 Administration and operations 17 18 14 12 19 14 6 44 38 55
2024 Human resources 9 17 31 7 27 4 5 29 37 20
2024 Financial management 25 17 34 7 0 9 8 50 9 10
2024 Information management 7 13 20 15 18 15 13 27 46 15
2024 Information technology 37 28 15 8 9 3 0 67 18 20
2024 Policy 7 24 20 18 16 11 3 36 40 50
2024 Project management 15 42 6 9 23 6 0 60 33 15
2024 None of the above 24 8 17 9 5 28 9 50 22 20
2022 Federal regulators 26 24 15 15 1 14 6 62 20 90
2022 Compliance, inspection and enforcement 36 0 12 8 12 32 0 53 29 20
2022 Communications or public affairs 14 20 25 11 8 22 0 44 24 25
2022 Legal services 31 16 0 15 15 23 0 61 39 15
2022 Administration and operations 20 21 24 5 8 14 9 53 17 35
2022 Human resources 27 30 20 4 6 12 0 65 12 15
2022 Information management 49 17 17 0 0 17 0 80 0 10
2022 Information technology 39 33 5 7 9 7 0 78 17 25
2022 Policy 7 16 24 10 13 25 5 33 32 35
2022 Project management 26 18 0 31 0 26 0 58 42 10
2022 None of the above 45 21 13 0 5 16 0 79 6 15
2020 Client contact centre 30 7 23 0 16 16 9 49 21 15
2020 Federal regulators 23 19 20 11 11 11 5 50 26 75
2020 Compliance, inspection and enforcement 29 13 10 10 19 17 0 51 36 30
2020 Communications or public affairs 17 14 20 13 3 28 3 46 24 30
2020 Legal services 25 29 17 12 0 12 4 65 15 25
2020 Administration and operations 25 18 20 12 14 7 4 48 29 50
2020 Human resources 10 51 14 14 10 0 0 61 24 20
2020 Financial management 31 30 15 0 8 8 8 73 9 15
2020 Information technology 30 31 22 0 4 13 0 70 5 25
2020 Policy 27 27 2 14 12 14 4 66 32 50
2020 None of the above 33 13 28 7 5 13 0 54 14 15
2019 Client contact centre 15 15 23 16 15 8 8 36 37 15
2019 Federal regulators 15 22 20 14 13 14 2 44 32 80
2019 Compliance, inspection and enforcement 15 23 29 8 11 14 0 45 22 40
2019 Communications or public affairs 10 17 35 17 7 13 0 32 28 30
2019 Science and technology 9 18 36 0 0 36 0 43 0 10
2019 Legal services 34 24 14 14 5 9 0 63 21 20
2019 Administration and operations 29 12 29 7 10 7 5 47 19 40
2019 Human resources 9 47 14 19 5 0 5 60 25 20
2019 Financial management 43 21 14 7 7 0 7 69 15 15
2019 Information management 36 45 9 9 0 0 0 81 9 10
2019 Information technology 30 16 20 10 7 10 7 56 20 30
2019 Policy 9 9 30 23 11 14 5 21 42 35
2019 None of the above 20 5 30 25 6 13 0 29 36 15

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 39 0 4 18 0 0 77 23 20
2024 Intelligence analysts 26 36 10 19 9 0 0 62 28 10
2024 Federal regulators 27 53 2 9 9 0 0 80 18 95
2024 Compliance, inspection and enforcement 42 47 3 8 0 0 0 89 8 25
2024 Communications or public affairs 40 32 3 19 7 0 0 72 25 40
2024 Legal services 32 53 7 8 0 0 0 85 8 25
2024 Administration and operations 40 46 7 4 3 0 0 86 8 55
2024 Human resources 53 37 0 5 5 0 0 90 10 20
2024 Financial management 9 75 9 8 0 0 0 84 8 10
2024 Information management 49 29 10 12 0 0 0 78 12 15
2024 Information technology 39 41 16 0 4 0 0 80 4 20
2024 Policy 33 44 11 6 7 0 0 76 13 50
2024 Project management 15 52 7 13 13 0 0 67 26 15
2024 None of the above 55 37 4 4 0 0 0 92 4 20
2022 Federal regulators 58 35 3 4 0 0 0 93 4 90
2022 Compliance, inspection and enforcement 64 17 0 11 8 0 0 81 19 20
2022 Communications or public affairs 58 31 0 9 3 0 0 88 12 25
2022 Legal services 54 32 0 7 7 0 0 86 14 15
2022 Administration and operations 77 23 0 0 0 0 0 100 0 35
2022 Human resources 68 32 0 0 0 0 0 100 0 15
2022 Information management 68 32 0 0 0 0 0 100 0 10
2022 Information technology 73 19 0 4 5 0 0 91 9 25
2022 Policy 44 53 0 0 3 0 0 97 3 35
2022 Project management 61 22 9 8 0 0 0 83 8 10
2022 None of the above 67 27 0 6 0 0 0 94 6 15
2020 Client contact centre 38 47 0 15 0 0 0 85 15 15
2020 Federal regulators 48 38 6 8 0 0 0 86 8 75
2020 Compliance, inspection and enforcement 44 46 0 3 7 0 0 90 10 30
2020 Communications or public affairs 57 32 0 10 0 0 0 90 10 30
2020 Legal services 34 58 0 8 0 0 0 92 8 25
2020 Administration and operations 60 36 0 4 0 0 0 96 4 50
2020 Human resources 53 42 0 5 0 0 0 95 5 20
2020 Financial management 38 62 0 0 0 0 0 100 0 15
2020 Information technology 69 31 0 0 0 0 0 100 0 25
2020 Policy 44 44 4 6 2 0 0 88 8 50
2020 None of the above 37 57 6 0 0 0 0 94 0 15

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 16 5 8 31 0 0 55 40 20
2024 Intelligence analysts 21 7 18 19 27 0 8 31 50 10
2024 Federal regulators 27 19 5 23 23 0 2 47 47 95
2024 Compliance, inspection and enforcement 38 26 6 14 15 0 0 64 29 25
2024 Communications or public affairs 24 28 7 19 22 0 0 53 41 40
2024 Legal services 33 35 0 9 23 0 0 68 32 25
2024 Administration and operations 25 33 12 18 10 0 2 59 29 55
2024 Human resources 12 28 4 34 21 0 0 40 56 20
2024 Financial management 8 32 17 35 9 0 0 40 44 10
2024 Information management 28 41 10 15 6 0 0 69 21 15
2024 Information technology 28 21 11 16 24 0 0 49 40 20
2024 Policy 17 34 7 24 18 0 0 51 42 50
2024 Project management 20 23 12 13 32 0 0 43 45 15
2024 None of the above 31 24 17 13 14 0 0 56 27 20
2022 Federal regulators 52 21 11 5 4 2 3 77 11 90
2022 Compliance, inspection and enforcement 43 32 4 0 4 4 12 90 5 20
2022 Communications or public affairs 38 55 3 0 3 0 0 93 3 25
2022 Legal services 48 22 0 0 30 0 0 70 30 15
2022 Administration and operations 61 29 2 8 0 0 0 90 8 35
2022 Human resources 66 27 0 0 0 0 7 100 0 15
2022 Information management 59 32 9 0 0 0 0 91 0 10
2022 Information technology 55 27 5 4 5 0 4 85 9 20
2022 Policy 54 27 6 5 4 3 0 84 10 35
2022 Project management 54 14 15 9 0 0 8 75 9 10
2022 None of the above 88 5 0 0 0 0 7 100 0 15
2020 Client contact centre 38 45 9 0 8 0 0 83 8 15
2020 Federal regulators 41 40 10 9 0 0 0 81 9 75
2020 Compliance, inspection and enforcement 36 45 7 6 3 0 3 84 9 30
2020 Communications or public affairs 37 37 13 10 3 0 0 74 13 30
2020 Legal services 42 29 8 21 0 0 0 71 21 25
2020 Administration and operations 55 31 10 2 0 0 2 88 2 50
2020 Human resources 37 43 20 0 0 0 0 80 0 20
2020 Financial management 32 45 15 8 0 0 0 77 8 15
2020 Information technology 61 26 0 9 4 0 0 87 13 25
2020 Policy 42 38 10 10 0 0 0 80 10 50
2020 None of the above 43 46 6 0 5 0 0 89 5 15
2019 Client contact centre 38 39 23 0 0 0 0 77 0 15
2019 Federal regulators 51 40 3 5 1 0 0 91 7 80
2019 Compliance, inspection and enforcement 40 43 0 8 8 0 0 84 16 35
2019 Communications or public affairs 31 45 7 17 0 0 0 76 17 30
2019 Science and technology 55 45 0 0 0 0 0 100 0 10
2019 Legal services 75 20 0 5 0 0 0 95 5 20
2019 Administration and operations 51 39 7 0 2 0 0 90 2 40
2019 Human resources 29 57 5 9 0 0 0 86 9 20
2019 Financial management 31 47 8 14 0 0 0 78 14 15
2019 Information management 82 0 9 9 0 0 0 82 9 10
2019 Information technology 62 26 6 3 3 0 0 88 6 30
2019 Policy 50 30 3 17 0 0 0 81 17 35
2019 None of the above 49 19 13 13 7 0 0 68 19 15

Question 6. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 31 9 4 7 0 0 81 10 20
2024 Intelligence analysts 37 44 10 0 9 0 0 81 9 10
2024 Federal regulators 44 27 11 10 7 0 1 72 17 95
2024 Compliance, inspection and enforcement 49 38 10 4 0 0 0 87 4 25
2024 Communications or public affairs 36 28 7 22 7 0 0 64 29 40
2024 Legal services 45 27 4 8 12 4 0 75 21 25
2024 Administration and operations 44 36 10 3 5 0 2 82 8 55
2024 Human resources 39 34 13 14 0 0 0 73 14 20
2024 Financial management 24 41 9 18 9 0 0 65 27 10
2024 Information management 22 56 10 6 6 0 0 78 12 15
2024 Information technology 41 35 11 0 13 0 0 76 13 20
2024 Policy 31 44 6 12 5 2 0 76 18 50
2024 Project management 28 29 12 11 20 0 0 57 32 15
2024 None of the above 61 26 4 8 0 0 0 87 8 20
2022 Federal regulators 67 27 1 3 1 1 0 95 4 90
2022 Compliance, inspection and enforcement 63 22 0 9 0 0 7 91 9 20
2022 Communications or public affairs 48 42 7 0 3 0 0 90 3 25
2022 Legal services 62 22 9 0 7 0 0 85 7 15
2022 Administration and operations 68 21 8 0 0 3 0 91 0 35
2022 Human resources 76 20 4 0 0 0 0 96 0 15
2022 Information management 75 25 0 0 0 0 0 100 0 10
2022 Information technology 70 25 0 0 0 0 5 100 0 25
2022 Policy 48 42 7 0 3 0 0 90 3 35
2022 Project management 34 49 8 0 0 0 8 91 0 10
2022 None of the above 72 19 0 0 0 0 9 100 0 15
2020 Client contact centre 38 62 0 0 0 0 0 100 0 15
2020 Federal regulators 55 33 8 4 0 0 0 88 4 75
2020 Compliance, inspection and enforcement 57 33 3 6 0 0 0 90 6 30
2020 Communications or public affairs 33 39 20 3 4 0 0 72 7 30
2020 Legal services 46 33 4 12 4 0 0 79 17 25
2020 Administration and operations 56 34 8 0 0 0 2 91 0 50
2020 Human resources 56 29 10 0 0 0 5 89 0 20
2020 Financial management 69 16 8 8 0 0 0 85 8 15
2020 Information technology 70 21 9 0 0 0 0 91 0 25
2020 Policy 52 30 6 10 2 0 0 82 12 50
2020 None of the above 48 41 6 0 5 0 0 89 5 15
2019 Client contact centre 38 46 8 8 0 0 0 84 8 15
2019 Federal regulators 51 34 9 3 3 0 0 85 5 80
2019 Compliance, inspection and enforcement 60 27 5 5 2 0 0 87 8 40
2019 Communications or public affairs 32 39 21 4 0 4 0 75 4 30
2019 Science and technology 27 45 9 18 0 0 0 73 18 10
2019 Legal services 76 24 0 0 0 0 0 100 0 20
2019 Administration and operations 46 42 7 2 2 0 0 88 5 40
2019 Human resources 38 48 5 5 5 0 0 86 9 20
2019 Financial management 57 28 15 0 0 0 0 85 0 15
2019 Information management 73 9 9 9 0 0 0 82 9 10
2019 Information technology 58 35 7 0 0 0 0 93 0 30
2019 Policy 37 54 0 8 0 0 0 92 8 35
2019 None of the above 72 14 14 0 0 0 0 86 0 15

Use of official languages

Question 2. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 29 4 15 0 0 0 81 15 20
2024 Intelligence analysts 56 7 11 17 9 0 0 63 26 10
2024 Federal regulators 65 15 5 8 6 0 0 81 14 95
2024 Compliance, inspection and enforcement 52 26 4 10 7 0 0 79 18 25
2024 Communications or public affairs 58 21 0 16 5 0 0 79 21 40
2024 Legal services 69 19 12 0 0 0 0 88 0 25
2024 Administration and operations 58 29 4 10 0 0 0 87 10 55
2024 Human resources 66 21 4 0 5 0 4 91 5 20
2024 Financial management 42 33 25 0 0 0 0 75 0 10
2024 Information management 77 6 17 0 0 0 0 83 0 15
2024 Information technology 49 34 5 3 8 0 0 84 11 20
2024 Policy 59 26 7 1 4 0 2 87 6 50
2024 Project management 68 21 6 0 6 0 0 89 6 15
2024 None of the above 78 12 0 4 5 0 0 90 10 20

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 27 4 13 7 0 0 77 19 20
2024 Intelligence analysts 47 18 9 7 18 0 0 65 26 10
2024 Federal regulators 63 17 5 7 7 0 0 81 14 95
2024 Compliance, inspection and enforcement 48 27 4 11 11 0 0 75 21 25
2024 Communications or public affairs 55 23 5 9 7 0 0 79 16 40
2024 Legal services 74 7 15 4 0 0 0 81 4 25
2024 Administration and operations 47 33 6 14 0 0 0 80 14 55
2024 Human resources 49 38 13 0 0 0 0 87 0 20
2024 Financial management 17 66 9 8 0 0 0 83 8 10
2024 Information management 51 13 30 6 0 0 0 64 6 15
2024 Information technology 41 43 0 8 8 0 0 84 16 20
2024 Policy 48 32 9 5 4 0 2 81 10 50
2024 Project management 55 34 6 0 6 0 0 89 6 15
2024 None of the above 59 31 0 4 5 0 0 90 10 20

Question 32. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 86 4 0 0 10 0 0 90 10 20
2024 Intelligence analysts 86 14 0 0 0 0 0 100 0 10
2024 Federal regulators 86 9 3 0 1 0 1 96 1 95
2024 Compliance, inspection and enforcement 79 14 3 0 4 0 0 93 4 25
2024 Communications or public affairs 87 4 2 2 5 0 0 91 7 40
2024 Legal services 89 7 0 0 0 0 4 100 0 25
2024 Administration and operations 83 12 0 4 0 0 0 96 4 55
2024 Human resources 82 8 0 0 5 0 4 94 6 20
2024 Financial management 83 17 0 0 0 0 0 100 0 10
2024 Information management 69 6 18 7 0 0 0 75 7 15
2024 Information technology 66 20 0 4 10 0 0 87 13 20
2024 Policy 86 9 0 0 2 0 3 98 2 50
2024 Project management 77 6 11 6 0 0 0 83 6 15
2024 None of the above 96 0 0 0 0 0 4 100 0 20
2022 Federal regulators 85 7 1 2 3 0 2 94 6 90
2022 Compliance, inspection and enforcement 85 5 10 0 0 0 0 90 0 20
2022 Communications or public affairs 97 3 0 0 0 0 0 100 0 25
2022 Legal services 93 0 0 0 7 0 0 93 7 15
2022 Administration and operations 91 6 0 3 0 0 0 97 3 35
2022 Human resources 94 6 0 0 0 0 0 100 0 15
2022 Information management 100 0 0 0 0 0 0 100 0 10
2022 Information technology 87 13 0 0 0 0 0 100 0 25
2022 Policy 93 3 0 4 0 0 0 96 4 35
2022 Project management 100 0 0 0 0 0 0 100 0 10
2022 None of the above 100 0 0 0 0 0 0 100 0 15
2019 Client contact centre 77 16 8 0 0 0 0 92 0 15
2019 Federal regulators 84 9 1 4 1 0 0 93 5 80
2019 Compliance, inspection and enforcement 77 16 3 5 0 0 0 92 5 40
2019 Communications or public affairs 93 7 0 0 0 0 0 100 0 30
2019 Science and technology 73 18 0 9 0 0 0 91 9 10
2019 Legal services 91 0 0 5 5 0 0 91 9 20
2019 Administration and operations 83 17 0 0 0 0 0 100 0 40
2019 Human resources 86 14 0 0 0 0 0 100 0 20
2019 Financial management 100 0 0 0 0 0 0 100 0 15
2019 Information management 100 0 0 0 0 0 0 100 0 10
2019 Information technology 80 13 7 0 0 0 0 93 0 30
2019 Policy 86 8 0 5 0 0 0 95 5 35
2019 None of the above 87 13 0 0 0 0 0 100 0 15

Question 37. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 28 42 4 0 0 0 54 4 20
2024 Intelligence analysts 25 28 28 0 9 11 0 59 10 10
2024 Federal regulators 39 33 14 9 3 2 0 74 13 95
2024 Compliance, inspection and enforcement 61 22 3 11 3 0 0 83 14 25
2024 Communications or public affairs 41 24 25 5 0 5 0 69 5 40
2024 Legal services 35 34 19 11 0 0 0 70 11 25
2024 Administration and operations 45 39 9 3 2 3 0 86 5 55
2024 Human resources 49 26 12 13 0 0 0 76 13 20
2024 Financial management 16 59 8 9 8 0 0 76 17 10
2024 Information management 51 23 17 0 0 10 0 81 0 15
2024 Information technology 66 0 16 0 4 14 0 76 5 20
2024 Policy 41 26 21 9 1 0 2 68 11 50
2024 Project management 34 42 11 0 0 13 0 87 0 15
2024 None of the above 34 30 5 13 0 17 0 78 16 20
2022 Federal regulators 44 30 22 2 2 0 0 74 4 90
2022 Compliance, inspection and enforcement 43 22 21 8 0 5 0 69 8 20
2022 Communications or public affairs 46 19 23 7 0 5 0 69 7 25
2022 Legal services 48 46 0 7 0 0 0 93 7 15
2022 Administration and operations 54 19 21 0 0 6 0 78 0 35
2022 Human resources 54 39 7 0 0 0 0 93 0 15
2022 Information management 93 7 0 0 0 0 0 100 0 10
2022 Information technology 56 24 11 5 0 4 0 83 5 25
2022 Policy 19 39 26 8 0 8 0 63 8 35
2022 Project management 37 16 23 0 9 0 14 62 11 10
2022 None of the above 50 42 7 0 0 0 0 93 0 15
2020 Client contact centre 62 23 16 0 0 0 0 84 0 15
2020 Federal regulators 45 29 19 3 3 0 0 75 6 75
2020 Compliance, inspection and enforcement 64 17 9 10 0 0 0 81 10 30
2020 Communications or public affairs 47 23 20 10 0 0 0 70 10 30
2020 Legal services 38 41 12 9 0 0 0 79 9 25
2020 Administration and operations 59 25 12 4 0 0 0 84 4 50
2020 Human resources 47 28 25 0 0 0 0 75 0 20
2020 Financial management 46 39 0 0 16 0 0 84 16 15
2020 Information technology 64 31 5 0 0 0 0 95 0 25
2020 Policy 49 25 16 8 0 0 2 76 8 50
2020 None of the above 66 17 18 0 0 0 0 82 0 15
2019 Client contact centre 46 38 16 0 0 0 0 84 0 15
2019 Federal regulators 38 42 15 3 1 1 0 81 4 80
2019 Compliance, inspection and enforcement 40 29 19 10 2 0 0 69 13 40
2019 Communications or public affairs 32 41 7 7 0 14 0 84 8 30
2019 Science and technology 36 27 18 0 9 0 9 70 10 10
2019 Legal services 43 43 14 0 0 0 0 86 0 20
2019 Administration and operations 51 37 7 5 0 0 0 88 5 40
2019 Human resources 43 48 5 0 5 0 0 91 5 20
2019 Financial management 64 21 14 0 0 0 0 86 0 15
2019 Information management 91 0 9 0 0 0 0 91 0 10
2019 Information technology 61 23 10 0 0 3 3 90 0 30
2019 Policy 52 28 14 3 0 3 0 82 3 35
2019 None of the above 62 19 13 6 0 0 0 81 6 15

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment refers to any action, conduct or comment, including of a sexual nature, that can reasonably be expected to cause offence, humiliation or other physical or psychological injury or illness to an employee, including any prescribed action, conduct or comment.

Question 58. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past 12 months?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Federal regulators 9 91 95
2024 Compliance, inspection and enforcement 19 81 25
2024 Communications or public affairs 12 88 40
2024 Administration and operations 10 90 55
2024 Policy 13 87 50
2024 None of the above 0 100 20
2022 Administration and operations 19 81 35
2022 Information technology 0 100 25
2022 None of the above 0 100 15
2020 Federal regulators 7 93 75
2020 Administration and operations 14 86 50
2020 Financial management 0 100 15
2019 Federal regulators 12 88 80
2019 Compliance, inspection and enforcement 13 87 40
2019 Administration and operations 14 86 40
2019 Information technology 20 80 30
2019 None of the above 0 100 15

Question 63. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Federal regulators 17 6 7 9 3 45 12 54 29 95
2024 Compliance, inspection and enforcement 19 11 20 8 18 8 15 40 33 25
2024 Administration and operations 14 8 10 6 6 42 14 50 28 55
2024 Financial management 0 16 0 0 0 59 24 100 0 10
2024 Information technology 23 9 5 0 4 45 14 78 11 20
2022 Federal regulators 22 10 13 5 0 40 11 64 9 90
2022 Legal services 0 16 14 24 7 30 9 26 50 15
2022 Administration and operations 23 22 16 5 3 18 12 65 12 35
2022 Human resources 27 44 6 6 0 7 11 86 7 15
2022 Information technology 26 10 12 0 0 33 20 75 0 25
2022 Project management 0 9 15 0 0 42 34 38 0 10
2020 Client contact centre 8 0 31 0 0 39 23 20 0 15
2020 Federal regulators 11 12 19 6 3 39 10 45 17 75
2020 Compliance, inspection and enforcement 36 10 5 13 3 28 3 68 24 30
2020 Communications or public affairs 18 16 10 3 7 40 7 63 19 30
2020 Legal services 21 29 9 8 0 29 4 75 12 25
2020 Administration and operations 26 24 17 4 4 15 10 67 10 50
2020 Human resources 17 39 20 9 0 14 0 66 11 20
2020 Financial management 32 0 22 0 8 32 8 52 12 15
2020 Information technology 38 4 17 0 0 31 9 72 0 25
2020 Policy 12 14 18 2 4 43 8 52 12 50
2020 None of the above 12 11 25 0 5 47 0 44 9 15
2019 Client contact centre 8 31 31 0 0 23 8 55 0 15
2019 Federal regulators 16 14 18 4 5 40 4 52 16 80
2019 Compliance, inspection and enforcement 15 16 13 16 2 30 8 50 30 40
2019 Communications or public affairs 11 11 18 11 4 39 7 40 27 30
2019 Science and technology 0 9 36 0 0 45 9 20 0 10
2019 Legal services 24 24 9 5 5 29 5 72 14 20
2019 Administration and operations 20 22 17 5 7 22 7 59 17 40
2019 Human resources 15 35 20 10 5 15 0 59 18 20
2019 Financial management 14 14 21 0 7 28 15 50 13 15
2019 Information management 19 9 9 9 0 54 0 61 19 10
2019 Information technology 26 19 13 16 0 13 13 60 22 30
2019 Policy 8 8 31 8 3 29 13 28 19 35
2019 None of the above 20 11 6 0 12 45 6 62 25 15

Question 64. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Federal regulators 30 25 10 10 2 21 2 71 16 95
2024 Compliance, inspection and enforcement 34 19 11 8 18 12 0 59 29 25
2024 Legal services 20 28 13 4 7 23 5 67 15 25
2024 Administration and operations 21 25 14 10 6 22 2 61 21 55
2024 Human resources 27 37 7 4 13 4 9 73 19 20
2024 Information technology 37 20 7 0 9 27 0 78 13 20
2024 Policy 15 27 17 10 7 21 5 55 22 50
2022 Federal regulators 39 37 10 1 0 12 1 87 1 85
2022 Administration and operations 46 18 12 6 0 9 8 78 7 35
2022 Human resources 51 32 4 0 0 7 6 95 0 15
2022 Information management 42 24 17 0 9 10 0 72 10 10
2022 Information technology 35 44 5 4 0 12 0 90 5 25
2022 Policy 19 21 23 6 5 26 0 54 14 35
2022 None of the above 42 21 21 0 0 16 0 75 0 15
2020 Client contact centre 30 15 31 0 0 25 0 59 0 15
2020 Federal regulators 30 27 27 0 4 11 0 65 5 75
2020 Compliance, inspection and enforcement 40 27 6 17 0 10 0 75 19 30
2020 Communications or public affairs 28 40 10 0 7 16 0 80 8 30
2020 Legal services 21 50 17 4 0 8 0 77 5 25
2020 Administration and operations 41 34 16 4 1 4 0 78 6 50
2020 Human resources 43 33 20 5 0 0 0 76 5 20
2020 Financial management 40 29 8 8 0 16 0 82 9 15
2020 Information technology 56 9 22 0 4 9 0 71 5 25
2020 Policy 34 19 19 10 0 14 4 65 12 50
2020 None of the above 31 34 0 0 5 30 0 93 7 15
2019 Client contact centre 23 23 39 8 0 8 0 50 8 15
2019 Federal regulators 29 37 13 3 5 11 1 76 9 80
2019 Compliance, inspection and enforcement 31 19 24 11 2 13 0 57 15 40
2019 Communications or public affairs 17 31 25 4 0 20 4 63 5 30
2019 Science and technology 27 27 27 0 0 18 0 67 0 10
2019 Legal services 29 38 9 0 5 19 0 82 6 20
2019 Administration and operations 42 27 12 7 2 7 2 76 11 40
2019 Human resources 28 48 14 10 0 0 0 76 10 20
2019 Financial management 36 43 7 14 0 0 0 79 14 15
2019 Information management 55 18 9 0 0 18 0 89 0 10
2019 Information technology 45 23 3 16 0 9 3 77 19 30
2019 Policy 25 19 32 8 3 13 0 50 13 35
2019 None of the above 27 30 6 6 6 25 0 75 16 15

Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Question 65. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Federal regulators 8 92 95
2024 Administration and operations 9 91 55
2024 Financial management 0 100 10
2022 Federal regulators 6 94 90
2022 Compliance, inspection and enforcement 0 100 20
2022 Information technology 0 100 25
2022 Project management 0 100 10
2022 None of the above 0 100 15
2020 Client contact centre 0 100 15
2020 Federal regulators 11 89 75
2020 Legal services 0 100 25
2020 Financial management 0 100 15
2020 Information technology 0 100 25
2019 Client contact centre 0 100 15
2019 Federal regulators 6 94 80
2019 Communications or public affairs 0 100 30
2019 Information management 0 100 10
2019 None of the above 0 100 15

Question 70. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 11 15 5 13 33 23 26 40 20
2024 Federal regulators 16 11 11 6 4 45 7 56 21 90
2024 Compliance, inspection and enforcement 32 8 19 8 7 21 5 54 20 25
2024 Administration and operations 10 10 18 5 2 46 9 45 14 55
2024 Financial management 0 16 8 0 0 59 16 67 0 10
2024 Information technology 27 11 4 5 4 44 5 75 18 20
2024 Policy 13 4 6 2 5 59 11 56 25 50
2022 Federal regulators 23 9 10 3 0 43 11 71 7 90
2022 Communications or public affairs 0 25 7 0 0 47 22 78 0 25
2022 Legal services 0 14 16 8 7 38 16 32 34 15
2022 Administration and operations 28 16 21 6 0 17 12 63 8 35
2022 Human resources 28 26 17 6 0 12 11 70 7 15
2022 Information technology 26 19 12 0 0 32 11 80 0 25
2020 Client contact centre 8 15 31 0 0 32 15 42 0 15
2020 Federal regulators 15 14 14 2 7 41 6 55 18 75
2020 Compliance, inspection and enforcement 36 10 10 3 3 27 10 75 10 30
2020 Communications or public affairs 14 16 13 0 7 47 3 60 13 30
2020 Legal services 17 28 12 0 0 38 4 79 0 25
2020 Administration and operations 30 16 22 6 0 20 8 63 8 50
2020 Human resources 19 42 14 10 0 14 0 72 12 20
2020 Financial management 32 8 29 0 0 23 8 58 0 15
2020 Information technology 30 9 13 0 0 44 4 76 0 25
2020 Policy 14 12 21 8 2 40 4 46 17 50
2020 None of the above 13 19 19 0 5 44 0 57 9 15
2019 Client contact centre 15 23 31 0 0 23 8 55 0 15
2019 Federal regulators 14 9 16 3 3 49 7 52 12 80
2019 Compliance, inspection and enforcement 12 8 11 13 2 40 13 43 34 40
2019 Communications or public affairs 14 10 21 4 0 38 14 50 7 30
2019 Science and technology 0 9 27 0 0 55 9 25 0 10
2019 Legal services 33 24 9 5 0 29 0 80 7 20
2019 Administration and operations 17 22 17 5 2 27 10 62 11 40
2019 Human resources 15 32 26 5 0 21 0 60 7 20
2019 Financial management 14 21 14 0 0 28 23 71 0 15
2019 Information management 19 9 9 0 0 63 0 75 0 10
2019 Information technology 33 9 16 10 0 20 13 62 14 30
2019 Policy 9 5 28 3 3 44 8 29 12 35
2019 None of the above 20 11 13 13 6 38 0 49 30 15

Question 71. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Federal regulators 29 31 11 10 2 17 1 73 14 90
2024 Compliance, inspection and enforcement 37 8 18 8 7 22 0 58 19 25
2024 Legal services 20 31 8 0 0 32 8 86 0 25
2024 Administration and operations 16 24 17 5 2 35 2 62 11 55
2024 Human resources 38 30 17 12 0 4 0 71 12 20
2024 Information technology 43 14 5 9 4 20 5 76 17 20
2024 Policy 22 25 11 6 9 23 5 65 20 50
2024 None of the above 29 22 15 4 0 25 5 73 6 20
2022 Federal regulators 45 31 14 0 0 7 2 84 0 90
2022 Compliance, inspection and enforcement 24 14 22 8 0 23 10 56 12 20
2022 Administration and operations 52 23 13 0 0 6 6 85 0 35
2022 Human resources 65 12 4 6 0 7 6 88 7 15
2022 Information management 59 16 7 9 0 10 0 82 10 10
2022 Information technology 45 30 9 0 0 15 0 89 0 25
2022 Policy 26 26 12 5 2 30 0 74 10 35
2022 None of the above 40 14 12 0 9 19 7 72 12 15
2020 Client contact centre 37 24 31 0 0 8 0 67 0 15
2020 Federal regulators 33 34 17 3 4 8 0 73 8 75
2020 Compliance, inspection and enforcement 40 26 7 10 0 14 3 80 12 30
2020 Communications or public affairs 34 29 17 3 7 10 0 70 11 30
2020 Legal services 25 50 17 0 0 8 0 82 0 25
2020 Administration and operations 42 33 16 1 0 8 0 81 2 50
2020 Human resources 33 47 10 10 0 0 0 80 10 20
2020 Financial management 40 44 8 0 0 8 0 92 0 15
2020 Information technology 52 18 17 0 4 4 4 77 5 25
2020 Policy 36 22 18 9 2 12 2 67 13 50
2020 None of the above 31 27 7 0 5 30 0 83 7 15
2019 Client contact centre 23 31 47 0 0 0 0 53 0 15
2019 Federal regulators 26 33 21 3 1 13 3 70 5 80
2019 Compliance, inspection and enforcement 23 19 23 11 2 19 3 54 17 40
2019 Communications or public affairs 25 28 24 7 0 10 7 63 8 30
2019 Science and technology 36 18 27 0 0 18 0 67 0 10
2019 Legal services 48 28 5 5 0 9 5 89 6 20
2019 Administration and operations 37 32 19 0 2 5 5 76 3 40
2019 Human resources 23 57 14 5 0 0 0 81 5 20
2019 Financial management 29 49 7 6 0 0 8 85 7 15
2019 Information management 45 28 9 0 0 18 0 89 0 10
2019 Information technology 52 13 9 10 0 16 0 77 12 30
2019 Policy 25 16 27 6 3 24 0 54 11 35
2019 None of the above 27 24 13 6 6 25 0 66 17 15

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to telework, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 84. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 13 87 20
2024 Intelligence analysts 16 84 10
2024 Federal regulators 16 84 95
2024 Compliance, inspection and enforcement 14 86 25
2024 Communications or public affairs 17 83 40
2024 Legal services 12 88 25
2024 Administration and operations 26 74 55
2024 Human resources 41 59 20
2024 Financial management 0 100 10
2024 Information management 32 68 15
2024 Information technology 24 76 20
2024 Policy 11 89 50
2024 Project management 0 100 15
2024 None of the above 8 92 20
2022 Federal regulators 12 88 90
2022 Compliance, inspection and enforcement 0 100 20
2022 Communications or public affairs 9 91 25
2022 Legal services 0 100 15
2022 Administration and operations 2 98 35
2022 Human resources 10 90 15
2022 Information management 17 83 10
2022 Information technology 0 100 25
2022 Policy 7 93 35
2022 Project management 0 100 10
2022 None of the above 9 91 15
2020 Client contact centre 0 100 15
2020 Federal regulators 8 92 75
2020 Compliance, inspection and enforcement 6 94 30
2020 Communications or public affairs 13 87 30
2020 Legal services 8 92 25
2020 Administration and operations 10 90 50
2020 Human resources 20 80 20
2020 Financial management 23 77 15
2020 Information technology 9 91 25
2020 Policy 8 92 50
2020 None of the above 12 88 15
2019 Client contact centre 15 85 15
2019 Federal regulators 18 82 80
2019 Compliance, inspection and enforcement 16 84 40
2019 Communications or public affairs 18 82 30
2019 Science and technology 0 100 10
2019 Legal services 24 76 20
2019 Administration and operations 17 83 40
2019 Human resources 14 86 20
2019 Financial management 0 100 15
2019 Information management 0 100 10
2019 Information technology 7 93 30
2019 Policy 14 86 35
2019 None of the above 19 81 15

Question 85. Were the requests for workplace accommodation measures related to a disability?

Disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society. Barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Federal regulators 74 26 15
2024 Administration and operations 94 6 15
2022 Federal regulators 70 30 10

Question 86. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Federal regulators 56 44 15
2024 Administration and operations 94 6 15
2022 Federal regulators 79 21 10
2019 Federal regulators 93 7 15

Question 87. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Administration and operations 15 69 16 0 0 0 0 84 0 10
2019 Federal regulators 54 22 0 16 0 7 0 83 17 15

Question 88. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 24 0 10 7 10 0 82 18 20
2024 Intelligence analysts 61 25 6 9 0 0 0 85 9 10
2024 Federal regulators 46 36 4 5 2 3 4 89 7 95
2024 Compliance, inspection and enforcement 46 29 11 10 0 4 0 78 11 25
2024 Communications or public affairs 44 30 9 7 0 5 5 82 7 40
2024 Legal services 60 24 0 4 0 0 12 95 5 25
2024 Administration and operations 54 31 3 4 0 5 2 92 4 55
2024 Human resources 61 25 5 3 5 0 0 86 9 20
2024 Financial management 9 39 17 35 0 0 0 48 35 10
2024 Information management 37 33 23 8 0 0 0 69 8 15
2024 Information technology 53 24 12 0 4 0 7 82 5 20
2024 Policy 44 32 10 6 5 2 0 78 12 50
2024 Project management 31 45 12 0 6 7 0 82 6 15
2024 None of the above 43 21 14 9 0 0 13 74 10 20
2022 Federal regulators 57 27 6 0 1 2 6 92 1 90
2022 Compliance, inspection and enforcement 53 35 0 0 0 11 0 100 0 20
2022 Communications or public affairs 51 38 7 4 0 0 0 89 4 25
2022 Legal services 66 24 0 0 0 0 9 100 0 10
2022 Administration and operations 48 35 8 0 0 3 6 91 0 35
2022 Human resources 70 12 7 0 6 0 6 87 6 15
2022 Information management 81 19 0 0 0 0 0 100 0 10
2022 Information technology 53 42 5 0 0 0 0 95 0 25
2022 Policy 59 25 3 0 0 3 10 97 0 35
2022 Project management 50 27 0 0 0 0 23 100 0 10
2022 None of the above 79 0 0 0 0 21 0 100 0 15
2020 Client contact centre 54 15 16 0 0 0 16 81 0 15
2020 Federal regulators 60 25 4 3 0 3 5 93 3 75
2020 Compliance, inspection and enforcement 50 23 6 7 3 7 3 82 11 30
2020 Communications or public affairs 57 20 12 4 0 7 0 83 4 30
2020 Legal services 55 33 8 0 0 0 4 91 0 25
2020 Administration and operations 65 27 6 2 0 0 0 92 2 50
2020 Human resources 43 42 9 0 5 0 0 86 5 20
2020 Financial management 46 46 8 0 0 0 0 92 0 15
2020 Information technology 60 18 18 0 0 4 0 81 0 25
2020 Policy 48 32 10 2 4 0 4 83 6 50
2020 None of the above 54 23 12 5 0 6 0 82 5 15
Top of page

Workplace well-being

A safe and healthy workplace

Question 80. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 66 12 5 0 17 0 0 78 17 20
2024 Intelligence analysts 69 16 6 9 0 0 0 85 9 10
2024 Federal regulators 69 22 2 2 3 0 1 92 6 95
2024 Compliance, inspection and enforcement 45 33 4 3 11 0 4 81 15 25
2024 Communications or public affairs 66 27 3 4 0 0 0 93 4 40
2024 Legal services 65 31 0 0 4 0 0 96 4 25
2024 Administration and operations 72 15 2 2 6 2 0 89 9 55
2024 Human resources 66 16 9 4 5 0 0 82 10 20
2024 Financial management 24 59 17 0 0 0 0 83 0 10
2024 Information management 60 22 0 0 18 0 0 82 18 15
2024 Information technology 59 24 9 0 9 0 0 83 9 20
2024 Policy 57 26 8 4 4 0 0 83 8 50
2024 Project management 70 24 0 0 6 0 0 94 6 15
2024 None of the above 64 32 4 0 0 0 0 96 0 20
2022 Federal regulators 68 25 3 3 0 0 1 94 3 90
2022 Compliance, inspection and enforcement 59 21 4 9 0 0 7 87 9 20
2022 Communications or public affairs 67 26 0 4 0 3 0 96 4 25
2022 Legal services 79 14 0 7 0 0 0 93 7 15
2022 Administration and operations 57 32 3 5 0 3 0 92 5 35
2022 Human resources 67 21 0 0 6 0 6 94 6 15
2022 Information management 76 16 9 0 0 0 0 91 0 10
2022 Information technology 73 8 14 4 0 0 0 82 4 25
2022 Policy 78 11 6 4 0 0 0 90 4 35
2022 Project management 57 43 0 0 0 0 0 100 0 10
2022 None of the above 86 5 9 0 0 0 0 91 0 15
2020 Client contact centre 69 15 8 8 0 0 0 84 8 15
2020 Federal regulators 61 23 11 1 3 0 1 84 4 75
2020 Compliance, inspection and enforcement 62 10 7 14 6 0 0 73 20 30
2020 Communications or public affairs 53 34 3 10 0 0 0 87 10 30
2020 Legal services 55 29 8 8 0 0 0 83 8 25
2020 Administration and operations 65 21 6 7 0 0 0 86 7 50
2020 Human resources 61 24 10 5 0 0 0 86 5 20
2020 Financial management 62 23 15 0 0 0 0 85 0 15
2020 Information technology 61 27 8 4 0 0 0 87 4 25
2020 Policy 53 27 6 6 6 2 0 82 12 50
2020 None of the above 53 28 7 12 0 0 0 81 12 15

A psychologically healthy workplace

Question 51. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 0 4 0 49 11 36 93 0 20
2024 Intelligence analysts 0 9 0 0 43 16 32 83 17 10
2024 Federal regulators 2 7 6 5 48 6 27 79 13 95
2024 Compliance, inspection and enforcement 0 3 0 7 48 0 42 94 6 25
2024 Communications or public affairs 8 2 2 7 27 9 45 73 22 40
2024 Legal services 13 0 4 8 29 0 47 69 24 25
2024 Administration and operations 1 5 13 3 35 4 38 67 11 55
2024 Human resources 5 17 5 12 33 13 16 62 30 20
2024 Financial management 0 0 17 8 41 0 34 74 0 10
2024 Information management 0 9 26 19 32 0 14 59 11 15
2024 Information technology 4 5 5 4 34 5 43 72 18 20
2024 Policy 2 6 9 8 45 6 25 76 11 50
2024 Project management 0 11 12 6 33 7 31 63 18 15
2024 None of the above 0 0 5 4 41 0 50 90 0 20
2022 Federal regulators 1 2 6 6 57 5 24 88 5 90
2022 Compliance, inspection and enforcement 0 0 8 0 51 11 30 86 0 20
2022 Communications or public affairs 0 4 11 14 34 0 36 75 7 25
2022 Legal services 7 0 7 7 46 0 32 78 11 15
2022 Administration and operations 3 16 11 5 35 3 27 57 27 35
2022 Human resources 6 0 0 0 68 7 20 92 8 15
2022 Information management 0 0 17 0 43 25 16 72 0 10
2022 Information technology 5 0 9 0 37 4 45 73 9 25
2022 Policy 2 0 7 16 39 3 33 86 3 35
2022 Project management 0 0 23 8 40 9 19 68 0 10
2022 None of the above 0 8 9 0 24 16 43 58 19 15

Question 76. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 37 19 0 11 0 0 70 11 20
2024 Intelligence analysts 39 38 9 9 6 0 0 76 15 10
2024 Federal regulators 31 41 12 8 5 3 0 74 13 90
2024 Compliance, inspection and enforcement 43 22 22 4 8 0 0 65 12 25
2024 Communications or public affairs 10 43 24 7 4 9 3 60 13 40
2024 Legal services 32 44 17 0 3 4 0 79 4 25
2024 Administration and operations 29 40 10 4 8 10 0 76 13 55
2024 Human resources 44 47 4 0 5 0 0 91 5 20
2024 Financial management 17 49 17 9 9 0 0 66 18 10
2024 Information management 28 48 14 0 10 0 0 77 10 15
2024 Information technology 36 35 19 0 4 5 0 75 5 20
2024 Policy 24 47 15 4 5 2 3 75 9 50
2024 Project management 28 49 6 11 6 0 0 77 17 15
2024 None of the above 41 34 20 5 0 0 0 76 5 20
2022 Federal regulators 53 32 10 2 0 2 0 88 2 90
2022 Compliance, inspection and enforcement 35 16 17 4 8 14 6 63 16 20
2022 Communications or public affairs 28 49 11 7 0 6 0 81 7 25
2022 Legal services 47 39 14 0 0 0 0 86 0 15
2022 Administration and operations 51 44 3 3 0 0 0 95 3 35
2022 Human resources 73 20 7 0 0 0 0 93 0 15
2022 Information management 50 15 25 10 0 0 0 65 10 10
2022 Information technology 45 19 31 5 0 0 0 64 5 25
2022 Policy 26 53 9 7 0 5 0 83 7 35
2022 Project management 42 43 15 0 0 0 0 85 0 10
2022 None of the above 49 27 14 0 0 10 0 85 0 15
2020 Client contact centre 46 30 16 0 0 8 0 83 0 15
2020 Federal regulators 45 40 9 1 0 4 0 89 2 75
2020 Compliance, inspection and enforcement 50 39 7 0 0 3 0 93 0 30
2020 Communications or public affairs 43 37 19 0 0 0 0 81 0 30
2020 Legal services 38 41 4 17 0 0 0 79 17 25
2020 Administration and operations 52 42 2 0 4 0 0 95 4 50
2020 Human resources 48 38 14 0 0 0 0 86 0 20
2020 Financial management 46 54 0 0 0 0 0 100 0 15
2020 Information technology 56 31 4 0 4 4 0 91 5 25
2020 Policy 59 33 6 2 0 0 0 92 2 50
2020 None of the above 54 40 6 0 0 0 0 94 0 15
2019 Client contact centre 38 54 8 0 0 0 0 92 0 15
2019 Federal regulators 35 42 17 0 4 3 0 78 4 80
2019 Compliance, inspection and enforcement 39 39 16 3 2 0 0 79 5 40
2019 Communications or public affairs 21 45 24 4 0 0 7 71 4 30
2019 Science and technology 9 27 36 9 0 18 0 44 11 10
2019 Legal services 34 38 14 9 0 5 0 75 10 20
2019 Administration and operations 37 46 15 0 2 0 0 83 2 40
2019 Human resources 33 57 5 5 0 0 0 90 5 20
2019 Financial management 44 35 7 14 0 0 0 79 14 15
2019 Information management 54 37 9 0 0 0 0 91 0 10
2019 Information technology 48 32 13 3 0 3 0 83 3 30
2019 Policy 34 32 16 11 6 3 0 67 17 35
2019 None of the above 32 49 7 0 6 6 0 86 7 15

Question 77. In general, how is your mental health?
Survey year Demographic Excellent
(%)		 Very good
(%)		 Good
(%)		 Fair
(%)		 Poor
(%)		 Total responses
2024 Client contact centre 22 18 27 15 17 20
2024 Intelligence analysts 0 34 33 24 9 10
2024 Federal regulators 17 19 32 21 12 95
2024 Compliance, inspection and enforcement 23 28 31 10 8 25
2024 Communications or public affairs 5 22 43 28 3 40
2024 Legal services 21 21 39 12 8 25
2024 Administration and operations 11 25 40 18 7 55
2024 Human resources 4 19 39 24 14 20
2024 Financial management 0 24 67 9 0 10
2024 Information management 13 16 35 30 6 15
2024 Information technology 7 46 25 14 8 20
2024 Policy 6 27 40 21 7 50
2024 Project management 15 35 32 11 7 15
2024 None of the above 8 27 38 27 0 20
2022 Federal regulators 20 27 38 13 1 90
2022 Compliance, inspection and enforcement 29 27 26 14 4 20
2022 Communications or public affairs 9 25 59 7 0 25
2022 Legal services 40 7 22 23 7 15
2022 Administration and operations 16 35 33 17 0 35
2022 Human resources 5 30 48 17 0 15
2022 Information management 12 16 40 24 8 10
2022 Information technology 11 24 44 21 0 25
2022 Policy 11 39 38 9 3 30
2022 Project management 14 34 25 17 9 10
2022 None of the above 18 40 34 8 0 15

Question 78. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 71 19 0 10 0 0 0 90 10 20
2024 Intelligence analysts 76 0 9 6 9 0 0 76 15 10
2024 Federal regulators 66 24 5 1 2 0 1 91 3 95
2024 Compliance, inspection and enforcement 45 33 4 8 11 0 0 77 18 25
2024 Communications or public affairs 65 18 9 2 0 2 3 88 2 40
2024 Legal services 64 24 4 0 0 4 4 96 0 25
2024 Administration and operations 67 19 6 0 0 8 0 93 0 55
2024 Human resources 67 28 0 0 5 0 0 95 5 20
2024 Financial management 42 33 26 0 0 0 0 74 0 10
2024 Information management 56 13 14 0 18 0 0 69 18 15
2024 Information technology 48 27 6 5 9 6 0 80 14 20
2024 Policy 58 24 11 2 4 1 0 83 6 50
2024 Project management 77 17 0 0 6 0 0 94 6 15
2024 None of the above 66 30 0 4 0 0 0 96 4 20
2022 Federal regulators 62 24 11 2 0 0 1 87 2 90
2022 Compliance, inspection and enforcement 63 13 9 4 4 0 7 82 8 20
2022 Communications or public affairs 66 27 4 4 0 0 0 92 4 25
2022 Legal services 86 7 7 0 0 0 0 93 0 15
2022 Administration and operations 60 32 5 3 0 0 0 92 3 35
2022 Human resources 88 0 0 0 6 0 6 94 6 15
2022 Information management 76 16 9 0 0 0 0 91 0 10
2022 Information technology 74 3 18 0 0 0 5 81 0 25
2022 Policy 64 27 5 3 0 0 0 91 3 35
2022 Project management 69 31 0 0 0 0 0 100 0 10
2022 None of the above 86 9 0 0 0 5 0 100 0 15
2020 Client contact centre 77 15 0 8 0 0 0 92 8 15
2020 Federal regulators 56 28 6 3 3 3 1 88 6 70
2020 Compliance, inspection and enforcement 63 31 3 0 3 0 0 94 3 30
2020 Communications or public affairs 57 30 6 3 0 3 0 90 3 30
2020 Legal services 50 21 21 4 0 4 0 74 4 25
2020 Administration and operations 61 23 6 7 0 0 2 86 7 50
2020 Human resources 57 24 14 5 0 0 0 81 5 20
2020 Financial management 46 38 16 0 0 0 0 84 0 15
2020 Information technology 56 22 13 0 4 0 4 82 5 25
2020 Policy 54 26 8 2 6 4 0 83 8 50
2020 None of the above 59 28 6 6 0 0 0 88 6 15

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 66 12 0 5 17 0 0 78 22 20
2024 Intelligence analysts 76 9 6 9 0 0 0 85 9 10
2024 Federal regulators 57 23 8 3 7 0 1 82 11 95
2024 Compliance, inspection and enforcement 34 29 0 14 15 5 4 69 31 25
2024 Communications or public affairs 61 23 7 4 2 2 0 86 7 40
2024 Legal services 57 31 4 0 4 4 0 92 4 25
2024 Administration and operations 71 13 2 6 6 2 0 86 13 55
2024 Human resources 57 25 0 13 5 0 0 82 18 20
2024 Financial management 24 43 26 7 0 0 0 67 7 10
2024 Information management 47 21 14 0 18 0 0 69 18 15
2024 Information technology 51 17 14 0 18 0 0 68 18 20
2024 Policy 42 36 10 6 6 0 0 78 12 50
2024 Project management 64 24 0 6 6 0 0 88 12 15
2024 None of the above 56 31 0 9 0 4 0 91 9 20
2022 Federal regulators 56 21 10 9 2 1 1 78 12 90
2022 Compliance, inspection and enforcement 49 20 0 15 8 0 7 75 25 20
2022 Communications or public affairs 67 22 4 0 4 3 0 92 4 25
2022 Legal services 55 39 0 7 0 0 0 93 7 15
2022 Administration and operations 49 29 6 11 0 3 3 82 11 35
2022 Human resources 67 21 0 0 6 0 6 94 6 15
2022 Information management 66 25 9 0 0 0 0 91 0 10
2022 Information technology 64 13 5 14 4 0 0 77 18 25
2022 Policy 61 26 10 3 0 0 0 87 3 35
2022 Project management 50 34 8 8 0 0 0 83 8 10
2022 None of the above 65 26 0 9 0 0 0 91 9 15
2020 Client contact centre 61 23 8 8 0 0 0 84 8 15
2020 Federal regulators 45 27 14 6 6 0 2 74 12 75
2020 Compliance, inspection and enforcement 52 24 7 10 7 0 0 76 17 30
2020 Communications or public affairs 47 34 10 9 0 0 0 81 9 30
2020 Legal services 46 21 12 21 0 0 0 67 21 25
2020 Administration and operations 51 22 8 12 6 2 0 74 18 50
2020 Human resources 57 24 5 9 5 0 0 81 14 20
2020 Financial management 32 37 15 16 0 0 0 69 16 15
2020 Information technology 43 35 8 5 9 0 0 78 14 25
2020 Policy 43 27 8 12 8 2 0 72 20 50
2020 None of the above 42 33 13 6 0 6 0 79 7 15

Question 81. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional individual behaviours and organizational practices.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 21 12 26 14 16 10 0 38 34 20
2024 Intelligence analysts 19 24 26 0 31 0 0 43 31 10
2024 Federal regulators 25 28 14 15 16 2 0 54 32 95
2024 Compliance, inspection and enforcement 42 15 6 7 29 0 0 58 36 25
2024 Communications or public affairs 10 36 19 16 19 0 0 46 35 40
2024 Legal services 8 34 23 20 11 4 0 44 32 25
2024 Administration and operations 17 37 18 13 14 3 0 55 27 55
2024 Human resources 8 38 25 19 10 0 0 46 29 20
2024 Financial management 9 42 34 8 0 7 0 55 8 10
2024 Information management 19 41 7 9 24 0 0 60 33 15
2024 Information technology 26 32 11 10 17 5 0 61 28 20
2024 Policy 12 36 21 12 19 0 0 48 31 50
2024 Project management 14 28 13 21 25 0 0 41 46 15
2024 None of the above 31 51 9 9 0 0 0 82 9 20
2022 Federal regulators 52 33 9 4 2 0 0 85 6 90
2022 Compliance, inspection and enforcement 26 54 0 4 9 7 0 86 14 20
2022 Communications or public affairs 31 42 19 0 0 8 0 80 0 25
2022 Legal services 24 61 8 0 7 0 0 85 7 15
2022 Administration and operations 30 54 8 2 6 0 0 84 8 35
2022 Human resources 39 50 4 0 6 0 0 90 6 15
2022 Information management 58 33 9 0 0 0 0 91 0 10
2022 Information technology 48 28 15 9 0 0 0 76 9 25
2022 Policy 36 50 10 2 2 0 0 85 4 35
2022 Project management 51 40 0 9 0 0 0 91 9 10
2022 None of the above 60 30 11 0 0 0 0 89 0 15
2020 Client contact centre 62 15 23 0 0 0 0 77 0 15
2020 Federal regulators 35 41 16 3 4 1 0 77 7 75
2020 Compliance, inspection and enforcement 47 27 10 13 0 3 0 76 14 30
2020 Communications or public affairs 47 34 12 3 3 0 0 81 7 30
2020 Legal services 42 38 4 17 0 0 0 79 17 25
2020 Administration and operations 42 27 20 8 1 2 0 70 10 50
2020 Human resources 42 39 10 5 5 0 0 81 9 20
2020 Financial management 38 46 16 0 0 0 0 84 0 15
2020 Information technology 52 31 9 4 4 0 0 83 8 25
2020 Policy 42 36 12 6 2 0 2 80 8 50
2020 None of the above 37 39 19 0 5 0 0 76 5 15
2019 Client contact centre 23 38 8 31 0 0 0 61 31 15
2019 Federal regulators 35 38 16 6 5 0 0 73 12 80
2019 Compliance, inspection and enforcement 29 45 19 5 2 0 0 74 8 40
2019 Communications or public affairs 31 35 24 10 0 0 0 66 10 30
2019 Science and technology 27 36 18 9 0 9 0 70 10 10
2019 Legal services 39 52 5 0 0 5 0 95 0 20
2019 Administration and operations 34 51 7 5 2 0 0 85 7 40
2019 Human resources 14 62 10 10 5 0 0 76 14 20
2019 Financial management 51 28 21 0 0 0 0 79 0 15
2019 Information management 54 27 0 18 0 0 0 82 18 10
2019 Information technology 48 29 13 6 0 3 0 80 7 30
2019 Policy 46 29 16 3 6 0 0 75 8 35
2019 None of the above 38 43 13 6 0 0 0 81 6 15

Question 83. Of those who indicated that they are a supervisor: I am equipped to support employees in my work unit who are experiencing mental health issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Federal regulators 29 47 7 7 9 0 0 77 16 40
2024 Communications or public affairs 0 76 0 18 6 0 0 76 24 15
2024 Administration and operations 45 32 8 15 0 0 0 77 15 20
2024 Human resources 47 31 0 0 13 9 0 86 14 10
2024 Policy 14 44 13 21 7 0 0 58 29 15
2022 Federal regulators 30 40 16 15 0 0 0 69 15 45
2022 Administration and operations 41 40 19 0 0 0 0 81 0 15
2022 Policy 26 54 8 12 0 0 0 80 12 10
2020 Federal regulators 22 58 17 3 0 0 0 80 3 35
2020 Administration and operations 43 50 7 0 0 0 0 93 0 15
2020 Human resources 40 40 19 0 0 0 0 81 0 10
2020 Policy 51 19 8 8 14 0 0 71 22 15
2019 Federal regulators 21 43 15 18 0 3 0 66 18 35
2019 Compliance, inspection and enforcement 20 59 11 11 0 0 0 78 11 10
2019 Communications or public affairs 10 49 31 10 0 0 0 59 10 10
2019 Administration and operations 32 20 20 13 0 7 7 61 16 15
2019 Human resources 29 51 0 20 0 0 0 80 20 10

Work-related stress

Question 73a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 24 18 15 7 6 0 32 68 20
2024 Intelligence analysts 25 40 17 9 8 0 0 25 75 10
2024 Federal regulators 43 19 9 11 16 0 2 44 56 95
2024 Compliance, inspection and enforcement 45 24 18 10 3 0 0 45 55 25
2024 Communications or public affairs 28 30 17 9 9 0 7 31 69 40
2024 Legal services 17 24 19 25 15 0 0 17 83 25
2024 Administration and operations 50 15 11 8 14 0 1 51 49 55
2024 Human resources 45 14 4 21 8 9 0 49 51 20
2024 Financial management 50 25 0 9 8 0 9 55 45 10
2024 Information management 34 21 28 0 16 0 0 34 66 15
2024 Information technology 47 22 11 8 13 0 0 47 53 20
2024 Policy 38 35 2 4 15 0 6 40 60 50
2024 Project management 25 21 32 7 15 0 0 25 75 15
2024 None of the above 46 17 24 9 5 0 0 46 54 20
2022 Federal regulators 45 32 8 7 5 1 2 90
2022 Compliance, inspection and enforcement 44 22 19 11 4 0 0 20
2022 Communications or public affairs 31 40 19 7 0 0 3 25
2022 Legal services 61 16 0 15 7 0 0 15
2022 Administration and operations 49 28 13 5 5 0 0 35
2022 Human resources 76 18 0 0 6 0 0 15
2022 Information management 59 14 19 0 9 0 0 10
2022 Information technology 51 15 10 9 10 0 5 25
2022 Policy 44 36 6 8 6 0 0 35
2022 Project management 34 0 23 34 9 0 0 10
2022 None of the above 60 22 0 0 6 0 11 15
2020 Client contact centre 31 30 30 8 0 0 0 15
2020 Federal regulators 44 34 14 6 3 0 0 75
2020 Compliance, inspection and enforcement 40 30 26 3 0 0 0 30
2020 Communications or public affairs 51 30 16 3 0 0 0 30
2020 Legal services 33 34 25 8 0 0 0 25
2020 Administration and operations 47 17 24 8 4 0 0 50
2020 Human resources 43 38 9 5 5 0 0 20
2020 Financial management 46 23 23 0 8 0 0 15
2020 Information technology 38 22 18 13 9 0 0 25
2020 Policy 51 26 20 4 0 0 0 50
2020 None of the above 32 41 13 15 0 0 0 15
2019 Client contact centre 23 46 8 15 8 0 0 15
2019 Federal regulators 39 30 19 5 6 0 0 80
2019 Compliance, inspection and enforcement 27 23 26 13 11 0 0 40
2019 Communications or public affairs 21 32 34 4 9 0 0 30
2019 Science and technology 9 45 27 18 0 0 0 10
2019 Legal services 29 19 24 19 9 0 0 20
2019 Administration and operations 35 27 10 7 12 3 5 40
2019 Human resources 24 43 19 14 0 0 0 20
2019 Financial management 14 36 21 14 14 0 0 15
2019 Information management 45 28 9 9 0 0 9 10
2019 Information technology 29 32 23 3 13 0 0 30
2019 Policy 41 22 17 12 8 0 0 35
2019 None of the above 37 18 32 0 13 0 0 15

Question 73b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 37 33 10 4 0 0 16 84 20
2024 Intelligence analysts 27 7 51 9 6 0 0 27 73 10
2024 Federal regulators 16 28 20 16 20 0 1 17 83 95
2024 Compliance, inspection and enforcement 41 30 10 8 11 0 0 41 59 25
2024 Communications or public affairs 10 24 19 28 19 0 0 10 90 40
2024 Legal services 9 23 36 20 11 0 0 9 91 25
2024 Administration and operations 23 15 31 10 20 0 0 23 77 55
2024 Human resources 16 21 25 20 18 0 0 16 84 20
2024 Financial management 9 34 8 41 8 0 0 9 91 10
2024 Information management 58 15 19 0 8 0 0 58 42 15
2024 Information technology 14 37 26 13 10 0 0 14 86 20
2024 Policy 13 36 22 10 19 0 0 13 87 50
2024 Project management 20 51 11 12 6 0 0 20 80 15
2024 None of the above 19 43 29 0 10 0 0 19 81 20
2022 Federal regulators 16 26 33 17 8 0 0 90
2022 Compliance, inspection and enforcement 28 34 23 10 4 0 0 20
2022 Communications or public affairs 21 20 34 18 7 0 0 25
2022 Legal services 16 31 24 29 0 0 0 15
2022 Administration and operations 22 27 30 13 8 0 0 35
2022 Human resources 22 38 25 10 6 0 0 15
2022 Information management 31 48 21 0 0 0 0 10
2022 Information technology 36 14 19 17 10 0 5 25
2022 Policy 19 25 42 9 5 0 0 35
2022 Project management 17 31 37 15 0 0 0 10
2022 None of the above 30 25 19 0 20 0 6 15
2020 Client contact centre 0 46 47 7 0 0 0 15
2020 Federal regulators 19 26 23 19 13 0 0 75
2020 Compliance, inspection and enforcement 31 40 23 3 3 0 0 30
2020 Communications or public affairs 20 34 26 17 3 0 0 30
2020 Legal services 12 17 42 17 12 0 0 25
2020 Administration and operations 33 23 32 4 8 0 0 50
2020 Human resources 14 24 42 20 0 0 0 20
2020 Financial management 6 24 30 15 24 0 0 15
2020 Information technology 13 26 31 18 13 0 0 25
2020 Policy 18 29 26 19 8 0 0 50
2020 None of the above 24 18 36 21 0 0 0 15
2019 Client contact centre 15 38 31 15 0 0 0 15
2019 Federal regulators 22 32 29 9 8 0 0 80
2019 Compliance, inspection and enforcement 24 40 16 16 5 0 0 40
2019 Communications or public affairs 14 42 28 9 4 0 4 30
2019 Science and technology 45 27 9 9 0 0 9 10
2019 Legal services 29 19 33 19 0 0 0 20
2019 Administration and operations 30 37 20 5 5 0 3 40
2019 Human resources 19 28 38 14 0 0 0 20
2019 Financial management 29 42 14 7 7 0 0 15
2019 Information management 55 18 18 9 0 0 0 10
2019 Information technology 22 30 29 9 9 0 0 30
2019 Policy 24 33 28 15 0 0 0 35
2019 None of the above 24 38 25 0 6 7 0 15

Question 73c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 30 18 10 14 0 0 29 71 20
2024 Intelligence analysts 45 33 7 9 6 0 0 45 55 10
2024 Federal regulators 16 22 16 18 27 0 1 16 84 95
2024 Compliance, inspection and enforcement 56 25 8 4 7 0 0 56 44 25
2024 Communications or public affairs 10 11 27 17 35 0 0 10 90 40
2024 Legal services 5 21 48 4 22 0 0 5 95 25
2024 Administration and operations 21 24 24 12 20 0 0 21 79 55
2024 Human resources 21 24 24 16 14 0 0 21 79 20
2024 Financial management 9 41 9 33 8 0 0 9 91 10
2024 Information management 60 26 0 0 14 0 0 60 40 15
2024 Information technology 26 29 23 11 10 0 0 26 74 20
2024 Policy 19 26 17 13 26 0 0 19 81 50
2024 Project management 44 21 12 12 12 0 0 44 56 15
2024 None of the above 36 14 14 17 19 0 0 36 64 20
2022 Federal regulators 23 32 29 8 5 0 2 90
2022 Compliance, inspection and enforcement 51 30 0 9 7 0 4 20
2022 Communications or public affairs 19 33 24 16 7 0 0 25
2022 Legal services 24 24 38 15 0 0 0 15
2022 Administration and operations 29 40 21 8 3 0 0 35
2022 Human resources 39 25 19 0 10 6 0 15
2022 Information management 60 31 0 9 0 0 0 10
2022 Information technology 44 23 28 0 0 0 5 25
2022 Policy 25 35 26 11 3 0 0 35
2022 Project management 46 47 8 0 0 0 0 10
2022 None of the above 30 44 20 7 0 0 0 15
2020 Client contact centre 54 23 23 0 0 0 0 15
2020 Federal regulators 19 28 36 8 10 0 0 75
2020 Compliance, inspection and enforcement 54 30 10 3 3 0 0 30
2020 Communications or public affairs 17 47 22 7 3 3 0 30
2020 Legal services 22 32 29 8 8 0 0 25
2020 Administration and operations 40 35 10 7 4 0 4 50
2020 Human resources 19 43 30 9 0 0 0 20
2020 Financial management 9 37 23 32 0 0 0 15
2020 Information technology 39 17 26 9 9 0 0 25
2020 Policy 31 29 18 15 6 0 0 50
2020 None of the above 13 50 31 0 7 0 0 15
2019 Client contact centre 23 46 16 8 0 0 8 15
2019 Federal regulators 29 30 22 12 4 0 3 80
2019 Compliance, inspection and enforcement 51 30 8 7 3 0 0 35
2019 Communications or public affairs 17 45 24 10 0 0 4 30
2019 Science and technology 36 36 9 0 9 0 9 10
2019 Legal services 24 24 38 9 5 0 0 20
2019 Administration and operations 45 32 18 3 0 0 3 40
2019 Human resources 24 38 24 9 5 0 0 20
2019 Financial management 58 21 14 0 7 0 0 15
2019 Information management 73 9 9 9 0 0 0 10
2019 Information technology 45 19 23 3 6 0 3 30
2019 Policy 18 32 28 11 10 0 0 35
2019 None of the above 37 19 38 6 0 0 0 15

Question 73d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 16 11 4 20 0 0 49 51 20
2024 Intelligence analysts 19 49 24 0 8 0 0 19 81 10
2024 Federal regulators 24 19 26 9 19 1 2 25 75 95
2024 Compliance, inspection and enforcement 45 15 20 0 19 0 0 45 55 25
2024 Communications or public affairs 14 18 27 21 19 0 0 14 86 40
2024 Legal services 21 32 19 17 11 0 0 21 79 25
2024 Administration and operations 28 13 20 12 26 0 1 28 72 55
2024 Human resources 22 22 20 17 19 0 0 22 78 20
2024 Financial management 18 34 23 9 16 0 0 18 82 10
2024 Information management 33 34 0 9 24 0 0 33 67 15
2024 Information technology 28 15 24 14 20 0 0 28 72 20
2024 Policy 20 45 24 7 5 0 0 20 80 50
2024 Project management 20 44 12 6 19 0 0 20 80 15
2024 None of the above 20 33 28 15 5 0 0 20 80 20
2022 Federal regulators 20 17 30 14 17 0 1 85
2022 Compliance, inspection and enforcement 32 39 9 10 9 0 0 20
2022 Communications or public affairs 25 23 23 17 12 0 0 25
2022 Legal services 17 16 26 15 16 0 9 10
2022 Administration and operations 24 21 19 26 8 0 3 35
2022 Human resources 30 6 29 24 6 0 6 15
2022 Information management 40 16 29 16 0 0 0 10
2022 Information technology 35 18 12 16 10 0 9 25
2022 Policy 22 23 18 19 18 0 0 35
2022 Project management 33 58 9 0 0 0 0 10
2022 None of the above 30 25 17 15 13 0 0 15
2020 Client contact centre 17 15 15 16 37 0 0 15
2020 Federal regulators 19 25 26 12 15 3 0 75
2020 Compliance, inspection and enforcement 42 13 21 17 3 0 4 30
2020 Communications or public affairs 30 28 30 10 3 0 0 30
2020 Legal services 33 17 34 4 8 4 0 25
2020 Administration and operations 40 31 12 4 10 0 4 50
2020 Human resources 35 24 28 13 0 0 0 20
2020 Financial management 17 29 15 32 8 0 0 15
2020 Information technology 26 26 17 18 13 0 0 25
2020 Policy 32 31 13 15 8 0 0 50
2020 None of the above 26 36 24 10 5 0 0 15
2019 Client contact centre 15 31 38 0 16 0 0 15
2019 Federal regulators 22 33 14 21 9 0 1 80
2019 Compliance, inspection and enforcement 40 21 10 8 15 5 0 40
2019 Communications or public affairs 7 31 38 17 3 0 4 30
2019 Science and technology 36 27 18 0 9 0 9 10
2019 Legal services 35 30 35 0 0 0 0 20
2019 Administration and operations 35 29 14 7 12 0 2 40
2019 Human resources 10 38 24 29 0 0 0 20
2019 Financial management 29 21 28 7 14 0 0 15
2019 Information management 55 0 18 28 0 0 0 10
2019 Information technology 32 26 19 20 3 0 0 30
2019 Policy 22 36 24 16 3 0 0 35
2019 None of the above 37 26 12 6 19 0 0 15

Question 73e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 60 14 10 0 10 0 5 63 37 20
2024 Intelligence analysts 54 14 23 0 0 0 9 59 41 10
2024 Federal regulators 35 22 14 17 8 0 4 36 64 95
2024 Compliance, inspection and enforcement 71 18 3 4 0 0 4 74 26 25
2024 Communications or public affairs 36 34 11 7 9 0 2 37 63 40
2024 Legal services 25 32 32 4 7 0 0 25 75 25
2024 Administration and operations 51 21 7 4 5 3 9 58 42 55
2024 Human resources 61 15 16 0 0 0 8 66 34 20
2024 Financial management 43 33 8 8 0 0 9 47 53 10
2024 Information management 63 14 13 0 0 0 10 70 30 15
2024 Information technology 52 32 9 0 4 0 3 53 47 20
2024 Policy 39 28 17 5 9 0 2 40 60 50
2024 Project management 77 6 6 7 0 0 6 81 19 15
2024 None of the above 33 40 9 5 5 0 8 36 64 20
2022 Federal regulators 41 28 17 6 4 1 3 90
2022 Compliance, inspection and enforcement 76 8 5 0 0 0 11 20
2022 Communications or public affairs 43 38 11 3 4 0 0 25
2022 Legal services 39 29 16 7 0 0 9 15
2022 Administration and operations 41 31 20 3 3 0 3 35
2022 Human resources 50 26 13 0 6 0 5 15
2022 Information management 76 14 9 0 0 0 0 10
2022 Information technology 62 8 15 5 5 0 5 25
2022 Policy 45 30 14 5 6 0 0 35
2022 Project management 85 15 0 0 0 0 0 10
2022 None of the above 61 33 0 7 0 0 0 15
2020 Client contact centre 70 23 7 0 0 0 0 15
2020 Federal regulators 34 32 23 4 7 0 0 75
2020 Compliance, inspection and enforcement 61 26 10 0 3 0 0 30
2020 Communications or public affairs 50 31 13 4 3 0 0 30
2020 Legal services 26 29 29 8 8 0 0 25
2020 Administration and operations 50 31 8 6 0 0 6 50
2020 Human resources 53 19 19 9 0 0 0 20
2020 Financial management 31 46 8 15 0 0 0 15
2020 Information technology 56 21 9 13 0 0 0 25
2020 Policy 46 27 14 10 2 0 0 50
2020 None of the above 50 18 27 6 0 0 0 15
2019 Client contact centre 69 16 8 0 0 0 8 15
2019 Federal regulators 38 36 14 8 1 0 3 80
2019 Compliance, inspection and enforcement 79 13 8 0 0 0 0 40
2019 Communications or public affairs 62 28 4 0 0 0 7 30
2019 Science and technology 64 18 0 9 0 0 9 10
2019 Legal services 34 57 5 0 0 0 5 20
2019 Administration and operations 58 30 3 3 0 0 7 40
2019 Human resources 43 38 9 0 0 0 10 20
2019 Financial management 57 14 14 0 7 0 7 15
2019 Information management 91 9 0 0 0 0 0 10
2019 Information technology 61 29 10 0 0 0 0 30
2019 Policy 57 30 6 2 5 0 0 35
2019 None of the above 69 18 7 0 0 0 7 15

Question 73f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 45 19 12 0 24 0 0 45 55 20
2024 Intelligence analysts 18 18 41 8 15 0 0 18 82 10
2024 Federal regulators 30 23 19 9 19 0 0 30 70 90
2024 Compliance, inspection and enforcement 48 22 11 3 11 0 4 50 50 25
2024 Communications or public affairs 18 28 30 10 14 0 0 18 82 40
2024 Legal services 18 32 24 16 11 0 0 18 82 25
2024 Administration and operations 35 25 14 7 16 0 4 36 64 55
2024 Human resources 31 18 27 3 21 0 0 31 69 20
2024 Financial management 27 25 32 8 9 0 0 27 73 10
2024 Information management 38 20 20 6 17 0 0 38 62 15
2024 Information technology 36 33 12 5 14 0 0 36 64 20
2024 Policy 26 28 26 6 14 0 0 26 74 50
2024 Project management 37 24 17 15 7 0 0 37 63 15
2024 None of the above 57 19 9 5 5 0 4 60 40 20
2022 Federal regulators 34 34 15 11 6 0 0 90
2022 Compliance, inspection and enforcement 56 9 17 11 6 0 0 20
2022 Communications or public affairs 29 43 19 4 4 0 0 25
2022 Legal services 38 25 22 16 0 0 0 15
2022 Administration and operations 40 32 18 3 8 0 0 35
2022 Human resources 43 45 12 0 0 0 0 15
2022 Information management 59 9 32 0 0 0 0 10
2022 Information technology 43 44 5 8 0 0 0 25
2022 Policy 33 31 23 3 11 0 0 30
2022 Project management 50 41 0 9 0 0 0 10
2022 None of the above 43 43 0 15 0 0 0 15
2020 Client contact centre 39 30 24 7 0 0 0 15
2020 Federal regulators 28 28 28 8 9 0 0 75
2020 Compliance, inspection and enforcement 37 30 24 6 3 0 0 30
2020 Communications or public affairs 37 34 9 17 3 0 0 30
2020 Legal services 26 20 29 17 8 0 0 25
2020 Administration and operations 43 31 16 6 2 0 2 50
2020 Human resources 19 47 10 9 15 0 0 20
2020 Financial management 46 8 15 31 0 0 0 15
2020 Information technology 50 36 5 0 9 0 0 20
2020 Policy 26 30 21 16 6 0 0 50
2020 None of the above 19 43 33 0 6 0 0 15
2019 Client contact centre 54 15 31 0 0 0 0 15
2019 Federal regulators 40 28 20 8 4 0 0 80
2019 Compliance, inspection and enforcement 33 40 19 8 0 0 0 35
2019 Communications or public affairs 45 35 10 3 3 0 4 30
2019 Science and technology 55 18 9 9 9 0 0 10
2019 Legal services 34 28 19 19 0 0 0 20
2019 Administration and operations 44 22 15 10 5 0 5 40
2019 Human resources 38 28 24 10 0 0 0 20
2019 Financial management 58 14 7 6 7 0 7 15
2019 Information management 73 27 0 0 0 0 0 10
2019 Information technology 54 27 7 3 9 0 0 30
2019 Policy 35 21 16 16 11 0 0 35
2019 None of the above 56 25 13 7 0 0 0 15

Question 73g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 43 18 11 15 14 0 0 43 57 20
2024 Intelligence analysts 19 37 31 13 0 0 0 19 81 10
2024 Federal regulators 28 16 19 12 23 1 0 28 72 90
2024 Compliance, inspection and enforcement 45 10 15 15 14 0 0 45 55 25
2024 Communications or public affairs 12 20 25 17 24 2 0 12 88 40
2024 Legal services 17 37 16 15 16 0 0 17 83 25
2024 Administration and operations 38 17 18 7 17 2 0 39 61 55
2024 Human resources 28 39 15 9 9 0 0 28 72 20
2024 Financial management 26 32 25 9 8 0 0 26 74 10
2024 Information management 41 0 14 22 14 0 10 45 55 15
2024 Information technology 39 42 5 4 10 0 0 39 61 20
2024 Policy 23 32 19 8 15 0 2 24 76 50
2024 Project management 14 43 13 13 18 0 0 14 86 15
2024 None of the above 32 26 22 15 5 0 0 32 68 20
2022 Federal regulators 45 27 20 6 2 0 1 85
2022 Compliance, inspection and enforcement 48 27 10 10 4 0 0 20
2022 Communications or public affairs 41 24 27 4 4 0 0 25
2022 Legal services 39 32 22 7 0 0 0 15
2022 Administration and operations 44 27 24 0 5 0 0 35
2022 Human resources 61 33 0 0 0 6 0 15
2022 Information management 61 30 9 0 0 0 0 10
2022 Information technology 44 36 11 4 5 0 0 25
2022 Policy 27 46 19 4 4 0 0 35
2022 Project management 46 37 8 0 9 0 0 10
2022 None of the above 58 22 13 0 0 6 0 15
2020 Client contact centre 54 23 8 16 0 0 0 15
2020 Federal regulators 34 31 20 11 4 0 0 75
2020 Compliance, inspection and enforcement 59 28 13 0 0 0 0 30
2020 Communications or public affairs 37 27 19 10 3 3 0 30
2020 Legal services 50 33 12 4 0 0 0 25
2020 Administration and operations 40 35 14 2 1 6 2 50
2020 Human resources 34 43 9 14 0 0 0 20
2020 Financial management 39 38 23 0 0 0 0 15
2020 Information technology 56 22 13 4 4 0 0 25
2020 Policy 37 37 20 6 0 0 0 50
2020 None of the above 41 22 24 0 6 7 0 15
2019 Client contact centre 31 46 16 0 0 0 8 15
2019 Federal regulators 38 34 17 5 4 1 0 80
2019 Compliance, inspection and enforcement 40 33 14 14 0 0 0 35
2019 Communications or public affairs 14 43 29 7 0 4 4 30
2019 Science and technology 18 45 18 9 9 0 0 10
2019 Legal services 36 45 20 0 0 0 0 20
2019 Administration and operations 49 27 17 5 2 0 0 40
2019 Human resources 53 19 19 9 0 0 0 20
2019 Financial management 43 43 14 0 0 0 0 15
2019 Information management 64 36 0 0 0 0 0 10
2019 Information technology 54 16 26 3 0 0 0 30
2019 Policy 35 36 24 3 3 0 0 35
2019 None of the above 49 25 19 6 0 0 0 15

Question 73h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 22 16 0 20 0 0 42 58 15
2024 Intelligence analysts 16 37 38 0 9 0 0 16 84 10
2024 Federal regulators 17 25 12 20 27 0 0 17 83 90
2024 Compliance, inspection and enforcement 37 35 7 7 14 0 0 37 63 25
2024 Communications or public affairs 10 10 28 19 34 0 0 10 90 40
2024 Legal services 13 36 11 12 28 0 0 13 87 25
2024 Administration and operations 18 28 19 3 30 2 0 19 81 55
2024 Human resources 13 9 33 33 13 0 0 13 87 20
2024 Financial management 9 50 0 16 25 0 0 9 91 10
2024 Information management 41 7 12 16 14 0 10 45 55 15
2024 Information technology 17 46 16 9 8 0 3 18 82 20
2024 Policy 10 22 29 13 25 0 2 10 90 50
2024 Project management 28 35 13 12 12 0 0 28 72 15
2024 None of the above 14 27 19 16 24 0 0 14 86 20
2022 Federal regulators 32 34 21 5 7 0 1 90
2022 Compliance, inspection and enforcement 48 27 10 7 9 0 0 20
2022 Communications or public affairs 43 28 15 11 3 0 0 25
2022 Legal services 38 32 14 8 7 0 0 15
2022 Administration and operations 37 34 16 5 5 0 3 35
2022 Human resources 47 42 4 0 0 6 0 15
2022 Information management 52 39 0 9 0 0 0 10
2022 Information technology 41 21 20 14 5 0 0 25
2022 Policy 16 38 42 3 2 0 0 35
2022 Project management 57 8 26 0 8 0 0 10
2022 None of the above 67 33 0 0 0 0 0 15
2020 Client contact centre 39 23 31 0 0 8 0 15
2020 Federal regulators 24 40 19 10 7 0 0 75
2020 Compliance, inspection and enforcement 60 23 17 0 0 0 0 30
2020 Communications or public affairs 35 39 13 14 0 0 0 30
2020 Legal services 32 42 22 4 0 0 0 25
2020 Administration and operations 29 45 16 4 2 2 2 50
2020 Human resources 19 49 28 5 0 0 0 20
2020 Financial management 31 30 23 8 8 0 0 15
2020 Information technology 44 30 18 4 4 0 0 25
2020 Policy 33 40 14 8 6 0 0 50
2020 None of the above 18 48 23 5 6 0 0 15
2019 Client contact centre 31 54 0 15 0 0 0 15
2019 Federal regulators 30 47 13 4 3 0 3 80
2019 Compliance, inspection and enforcement 40 33 14 8 6 0 0 35
2019 Communications or public affairs 28 40 18 10 0 0 4 30
2019 Science and technology 36 27 9 9 9 0 9 10
2019 Legal services 45 40 15 0 0 0 0 20
2019 Administration and operations 35 35 20 5 3 3 0 40
2019 Human resources 19 47 15 14 5 0 0 20
2019 Financial management 29 49 15 7 0 0 0 15
2019 Information management 73 18 0 9 0 0 0 10
2019 Information technology 26 48 19 6 0 0 0 30
2019 Policy 24 38 32 6 0 0 0 35
2019 None of the above 37 38 25 0 0 0 0 15

Question 73i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 25 21 5 14 0 0 35 65 20
2024 Intelligence analysts 9 35 31 16 9 0 0 9 91 10
2024 Federal regulators 22 25 16 12 25 0 0 22 78 90
2024 Compliance, inspection and enforcement 40 27 8 15 10 0 0 40 60 25
2024 Communications or public affairs 5 26 14 24 30 0 0 5 95 40
2024 Legal services 17 36 8 16 23 0 0 17 83 25
2024 Administration and operations 32 12 21 9 23 2 0 33 67 55
2024 Human resources 24 32 13 16 15 0 0 24 76 20
2024 Financial management 51 25 0 8 16 0 0 51 49 10
2024 Information management 42 6 15 16 20 0 0 42 58 15
2024 Information technology 28 28 22 9 10 0 3 29 71 20
2024 Policy 15 21 27 17 19 0 0 15 85 50
2024 Project management 38 26 6 17 12 0 0 38 62 15
2024 None of the above 31 24 15 17 13 0 0 31 69 20
2022 Federal regulators 44 27 18 6 5 0 1 90
2022 Compliance, inspection and enforcement 53 28 4 7 9 0 0 20
2022 Communications or public affairs 52 26 8 14 0 0 0 25
2022 Legal services 24 47 14 14 0 0 0 15
2022 Administration and operations 50 30 18 0 3 0 0 35
2022 Human resources 64 18 6 0 6 6 0 15
2022 Information management 84 7 0 9 0 0 0 10
2022 Information technology 38 25 19 14 5 0 0 25
2022 Policy 23 45 28 4 0 0 0 35
2022 Project management 57 25 8 0 9 0 0 10
2022 None of the above 81 5 0 7 0 0 6 15
2020 Client contact centre 41 17 25 9 0 8 0 10
2020 Federal regulators 31 41 12 10 7 0 0 75
2020 Compliance, inspection and enforcement 62 13 17 7 0 0 0 30
2020 Communications or public affairs 41 24 19 10 6 0 0 30
2020 Legal services 43 28 21 8 0 0 0 25
2020 Administration and operations 46 37 10 2 6 0 0 50
2020 Human resources 48 30 14 9 0 0 0 20
2020 Financial management 38 23 23 16 0 0 0 15
2020 Information technology 55 31 4 0 9 0 0 25
2020 Policy 35 39 16 6 4 0 0 50
2020 None of the above 40 37 5 12 7 0 0 15
2019 Client contact centre 23 54 16 8 0 0 0 15
2019 Federal regulators 36 42 12 7 4 0 0 80
2019 Compliance, inspection and enforcement 46 27 11 8 8 0 0 35
2019 Communications or public affairs 32 33 18 7 7 0 4 30
2019 Science and technology 18 36 18 9 9 0 9 10
2019 Legal services 40 45 15 0 0 0 0 20
2019 Administration and operations 46 30 19 0 2 0 2 40
2019 Human resources 38 19 10 19 14 0 0 20
2019 Financial management 44 41 7 7 0 0 0 15
2019 Information management 82 18 0 0 0 0 0 10
2019 Information technology 49 13 19 20 0 0 0 30
2019 Policy 27 29 22 14 8 0 0 35
2019 None of the above 43 32 19 6 0 0 0 15

Question 73j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 25 0 10 25 0 0 40 60 20
2024 Intelligence analysts 44 24 32 0 0 0 0 44 56 10
2024 Federal regulators 40 29 15 7 8 1 0 40 60 90
2024 Compliance, inspection and enforcement 53 8 8 11 22 0 0 53 47 25
2024 Communications or public affairs 34 31 14 15 6 0 0 34 66 40
2024 Legal services 49 29 7 8 7 0 0 49 51 25
2024 Administration and operations 43 29 7 5 15 0 0 43 57 55
2024 Human resources 49 15 19 8 10 0 0 49 51 20
2024 Financial management 44 32 15 0 9 0 0 44 56 10
2024 Information management 51 35 0 0 14 0 0 51 49 15
2024 Information technology 42 27 9 6 13 0 3 43 57 20
2024 Policy 38 35 13 5 9 0 0 38 62 50
2024 Project management 38 31 7 6 18 0 0 38 62 15
2024 None of the above 56 18 18 0 4 0 4 58 42 20
2022 Federal regulators 61 18 10 6 5 0 1 90
2022 Compliance, inspection and enforcement 53 10 0 28 9 0 0 20
2022 Communications or public affairs 55 16 18 7 4 0 0 25
2022 Legal services 71 0 22 7 0 0 0 15
2022 Administration and operations 57 18 13 9 2 0 0 35
2022 Human resources 83 0 12 0 6 0 0 15
2022 Information management 74 17 9 0 0 0 0 10
2022 Information technology 61 18 13 3 0 0 5 25
2022 Policy 46 40 5 4 5 0 0 35
2022 Project management 82 9 8 0 0 0 0 10
2022 None of the above 69 9 15 0 0 0 6 15
2020 Client contact centre 47 23 8 16 0 8 0 15
2020 Federal regulators 49 29 8 4 10 0 0 75
2020 Compliance, inspection and enforcement 62 13 10 10 3 0 0 30
2020 Communications or public affairs 49 24 14 13 0 0 0 30
2020 Legal services 66 21 4 8 0 0 0 25
2020 Administration and operations 49 34 6 2 8 0 2 50
2020 Human resources 44 24 5 27 0 0 0 20
2020 Financial management 37 40 16 8 0 0 0 15
2020 Information technology 64 27 5 0 5 0 0 20
2020 Policy 67 21 6 4 2 0 0 50
2020 None of the above 44 32 24 0 0 0 0 15
2019 Client contact centre 38 23 23 8 8 0 0 15
2019 Federal regulators 49 23 12 5 10 0 0 80
2019 Compliance, inspection and enforcement 58 16 17 6 3 0 0 35
2019 Communications or public affairs 41 37 7 0 11 0 4 25
2019 Science and technology 45 18 9 9 9 0 9 10
2019 Legal services 65 25 5 5 0 0 0 20
2019 Administration and operations 51 29 10 2 5 0 2 40
2019 Human resources 38 34 10 14 5 0 0 20
2019 Financial management 43 44 6 0 7 0 0 15
2019 Information management 55 45 0 0 0 0 0 10
2019 Information technology 61 20 13 3 3 0 0 30
2019 Policy 45 17 25 8 5 0 0 35
2019 None of the above 55 19 7 13 6 0 0 15

Question 73k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 41 10 0 10 0 0 40 60 20
2024 Intelligence analysts 50 9 32 0 9 0 0 50 50 10
2024 Federal regulators 53 26 13 6 2 0 0 53 47 90
2024 Compliance, inspection and enforcement 71 14 8 3 4 0 0 71 29 25
2024 Communications or public affairs 44 19 23 6 7 0 0 44 56 40
2024 Legal services 47 28 13 0 12 0 0 47 53 25
2024 Administration and operations 56 15 14 8 7 0 0 56 44 55
2024 Human resources 31 49 5 5 10 0 0 31 69 20
2024 Financial management 35 34 23 0 8 0 0 35 65 10
2024 Information management 51 21 6 14 8 0 0 51 49 15
2024 Information technology 34 49 8 5 4 0 0 34 66 20
2024 Policy 47 26 15 8 3 0 2 48 52 50
2024 Project management 40 23 12 6 18 0 0 40 60 15
2024 None of the above 69 10 13 0 8 0 0 69 31 20
2022 Federal regulators 45 30 18 5 2 0 0 90
2022 Compliance, inspection and enforcement 65 5 21 0 10 0 0 20
2022 Communications or public affairs 45 25 30 0 0 0 0 25
2022 Legal services 39 23 0 24 14 0 0 15
2022 Administration and operations 47 21 18 8 6 0 0 35
2022 Human resources 64 11 20 0 6 0 0 15
2022 Information management 68 32 0 0 0 0 0 10
2022 Information technology 41 23 27 0 9 0 0 25
2022 Policy 44 22 20 10 4 0 0 35
2022 Project management 32 40 19 0 8 0 0 10
2022 None of the above 56 9 9 5 15 0 6 15
2020 Client contact centre 37 31 16 8 8 0 0 15
2020 Federal regulators 24 29 24 12 10 0 0 75
2020 Compliance, inspection and enforcement 40 37 16 3 3 0 0 30
2020 Communications or public affairs 10 22 24 30 13 0 0 30
2020 Legal services 21 34 21 12 12 0 0 25
2020 Administration and operations 36 39 14 4 4 0 4 50
2020 Human resources 23 34 29 10 5 0 0 20
2020 Financial management 24 16 37 15 8 0 0 15
2020 Information technology 35 34 22 9 0 0 0 25
2020 Policy 44 37 12 8 0 0 0 50
2020 None of the above 18 25 28 17 12 0 0 15

Question 73l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 31 11 9 10 4 0 36 64 20
2024 Intelligence analysts 15 31 36 9 9 0 0 15 85 10
2024 Federal regulators 40 26 21 9 3 1 1 40 60 90
2024 Compliance, inspection and enforcement 60 25 12 0 3 0 0 60 40 25
2024 Communications or public affairs 27 33 15 16 9 0 0 27 73 40
2024 Legal services 51 30 8 4 7 0 0 51 49 25
2024 Administration and operations 33 35 9 5 16 2 0 34 66 55
2024 Human resources 29 34 21 3 12 0 0 29 71 20
2024 Financial management 25 42 16 9 8 0 0 25 75 10
2024 Information management 58 6 22 6 8 0 0 58 42 15
2024 Information technology 40 32 9 11 5 0 3 42 58 20
2024 Policy 38 34 11 8 5 2 2 39 61 50
2024 Project management 49 38 0 12 0 0 0 49 51 15
2024 None of the above 62 21 5 8 0 0 4 65 35 20
2022 Federal regulators 45 30 18 4 2 0 1 90
2022 Compliance, inspection and enforcement 53 24 11 4 9 0 0 20
2022 Communications or public affairs 47 11 13 15 9 4 0 25
2022 Legal services 39 29 23 0 0 0 9 15
2022 Administration and operations 45 26 17 9 0 0 3 35
2022 Human resources 40 33 22 0 6 0 0 15
2022 Information management 68 23 9 0 0 0 0 10
2022 Information technology 49 17 17 8 5 0 5 25
2022 Policy 24 36 28 6 6 0 0 35
2022 Project management 48 32 20 0 0 0 0 10
2022 None of the above 55 18 13 0 15 0 0 15
2020 Client contact centre 47 23 15 8 8 0 0 15
2020 Federal regulators 28 47 17 5 2 0 0 75
2020 Compliance, inspection and enforcement 47 31 14 8 0 0 0 30
2020 Communications or public affairs 28 45 20 3 3 0 0 30
2020 Legal services 39 32 17 12 0 0 0 25
2020 Administration and operations 43 31 12 8 2 0 4 50
2020 Human resources 14 48 23 14 0 0 0 20
2020 Financial management 17 54 14 8 8 0 0 15
2020 Information technology 38 35 13 9 4 0 0 25
2020 Policy 25 47 14 6 6 0 2 50
2020 None of the above 29 30 24 17 0 0 0 15
2019 Client contact centre 15 46 16 23 0 0 0 15
2019 Federal regulators 50 28 14 4 4 0 0 80
2019 Compliance, inspection and enforcement 44 27 16 11 3 0 0 35
2019 Communications or public affairs 28 40 25 4 0 0 4 30
2019 Science and technology 27 55 9 0 0 0 9 10
2019 Legal services 60 35 0 0 5 0 0 20
2019 Administration and operations 51 27 17 0 2 0 2 40
2019 Human resources 24 38 10 19 10 0 0 20
2019 Financial management 29 49 14 7 0 0 0 15
2019 Information management 73 27 0 0 0 0 0 10
2019 Information technology 58 29 9 0 3 0 0 30
2019 Policy 46 28 20 5 0 0 0 35
2019 None of the above 49 31 7 12 0 0 0 15

Question 73m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 11 18 4 16 0 0 51 49 15
2024 Intelligence analysts 26 0 28 7 32 0 7 28 72 10
2024 Federal regulators 35 16 12 15 18 0 4 36 64 95
2024 Compliance, inspection and enforcement 46 22 3 11 18 0 0 46 54 25
2024 Communications or public affairs 33 18 18 2 28 0 0 33 67 40
2024 Legal services 28 24 16 5 27 0 0 28 72 25
2024 Administration and operations 33 11 20 14 16 2 4 35 65 55
2024 Human resources 31 14 28 16 11 0 0 31 69 20
2024 Financial management 24 16 17 26 17 0 0 24 76 10
2024 Information management 51 14 9 6 20 0 0 51 49 15
2024 Information technology 47 4 3 13 33 0 0 47 53 20
2024 Policy 30 18 15 9 28 0 0 30 70 50
2024 Project management 28 7 17 22 27 0 0 28 72 15
2024 None of the above 42 13 18 8 15 0 4 44 56 20
2022 Federal regulators 68 15 10 2 0 2 2 90
2022 Compliance, inspection and enforcement 81 4 4 4 0 0 7 20
2022 Communications or public affairs 65 20 8 0 7 0 0 25
2022 Legal services 54 14 7 0 16 0 9 15
2022 Administration and operations 67 19 7 2 5 0 0 35
2022 Human resources 88 6 6 0 0 0 0 15
2022 Information management 77 23 0 0 0 0 0 10
2022 Information technology 68 13 0 5 13 0 0 25
2022 Policy 54 10 13 5 13 0 5 35
2022 Project management 63 14 15 0 0 0 8 10
2022 None of the above 80 5 8 0 7 0 0 15
2020 Client contact centre 60 8 32 0 0 0 0 15
2020 Federal regulators 51 34 7 6 0 0 3 75
2020 Compliance, inspection and enforcement 68 19 3 3 7 0 0 30
2020 Communications or public affairs 40 34 10 7 7 0 4 30
2020 Legal services 59 12 21 8 0 0 0 25
2020 Administration and operations 65 16 9 2 2 0 5 50
2020 Human resources 46 39 5 5 0 0 5 20
2020 Financial management 48 30 23 0 0 0 0 15
2020 Information technology 73 22 5 0 0 0 0 25
2020 Policy 52 32 14 2 0 0 0 50
2020 None of the above 51 24 14 6 5 0 0 15
2019 Client contact centre 75 25 0 0 0 0 0 10
2019 Federal regulators 54 31 8 0 7 0 1 80
2019 Compliance, inspection and enforcement 60 16 13 3 8 0 0 35
2019 Communications or public affairs 28 36 18 7 3 0 7 30
2019 Science and technology 73 9 9 0 0 0 9 10
2019 Legal services 55 35 5 0 5 0 0 20
2019 Administration and operations 60 25 3 10 0 0 3 40
2019 Human resources 57 29 14 0 0 0 0 20
2019 Financial management 51 28 15 6 0 0 0 15
2019 Information management 80 10 0 0 0 0 10 10
2019 Information technology 81 6 9 0 3 0 0 30
2019 Policy 58 20 17 3 3 0 0 35
2019 None of the above 43 13 32 6 6 0 0 15

Question 73n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 28 27 0 14 0 0 30 70 20
2024 Intelligence analysts 28 42 14 16 0 0 0 28 72 10
2024 Federal regulators 43 25 16 10 6 0 1 43 57 95
2024 Compliance, inspection and enforcement 60 26 11 0 4 0 0 60 40 25
2024 Communications or public affairs 46 27 17 10 0 0 0 46 54 40
2024 Legal services 47 37 8 0 8 0 0 47 53 25
2024 Administration and operations 50 16 20 6 6 0 2 51 49 55
2024 Human resources 36 32 4 13 14 0 0 36 64 20
2024 Financial management 33 24 18 25 0 0 0 33 67 10
2024 Information management 39 26 23 6 6 0 0 39 61 15
2024 Information technology 51 20 5 14 4 0 5 54 46 20
2024 Policy 45 34 10 2 9 0 2 45 55 50
2024 Project management 20 50 17 6 7 0 0 20 80 15
2024 None of the above 52 18 13 4 4 0 9 57 43 20
2022 Federal regulators 54 34 7 2 1 0 1 90
2022 Compliance, inspection and enforcement 59 23 8 4 7 0 0 20
2022 Communications or public affairs 54 19 21 3 3 0 0 25
2022 Legal services 45 24 16 8 7 0 0 15
2022 Administration and operations 60 25 10 0 3 0 3 35
2022 Human resources 74 15 5 0 6 0 0 15
2022 Information management 76 7 17 0 0 0 0 10
2022 Information technology 77 5 14 0 0 0 5 25
2022 Policy 43 30 20 7 0 0 0 35
2022 Project management 68 24 0 0 8 0 0 10
2022 None of the above 80 20 0 0 0 0 0 15
2020 Client contact centre 39 16 23 23 0 0 0 15
2020 Federal regulators 32 39 15 10 3 0 0 70
2020 Compliance, inspection and enforcement 47 24 19 7 3 0 0 30
2020 Communications or public affairs 37 37 14 0 13 0 0 30
2020 Legal services 45 17 22 17 0 0 0 25
2020 Administration and operations 55 24 13 4 0 0 4 50
2020 Human resources 43 42 10 0 5 0 0 20
2020 Financial management 39 45 0 8 8 0 0 15
2020 Information technology 65 26 4 0 4 0 0 25
2020 Policy 32 39 24 6 0 0 0 50
2020 None of the above 43 30 22 0 5 0 0 15

Question 73o. Overall, to what extent do the following factors cause you work-related stress? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 88 5 0 0 0 4 4 95 5 20
2024 Intelligence analysts 60 9 7 0 18 0 6 64 36 10
2024 Federal regulators 76 14 2 1 4 1 2 79 21 90
2024 Compliance, inspection and enforcement 85 12 0 0 0 0 4 88 12 25
2024 Communications or public affairs 61 17 8 6 0 0 10 67 33 40
2024 Legal services 75 9 0 0 0 5 11 89 11 25
2024 Administration and operations 57 17 2 4 2 3 13 69 31 55
2024 Human resources 70 12 10 0 0 4 3 76 24 20
2024 Financial management 68 24 0 9 0 0 0 68 32 10
2024 Information management 70 6 8 0 6 0 10 78 22 15
2024 Information technology 59 20 0 5 4 0 12 67 33 20
2024 Policy 72 12 0 0 6 3 7 80 20 50
2024 Project management 68 13 0 6 0 0 13 78 22 15
2024 None of the above 61 13 4 0 0 0 21 78 22 20

Question 73p. Overall, to what extent do the following factors cause you work-related stress? Accommodation issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 76 10 0 0 7 4 4 82 18 20
2024 Intelligence analysts 45 17 7 0 25 0 6 48 52 10
2024 Federal regulators 71 11 8 2 4 1 3 74 26 95
2024 Compliance, inspection and enforcement 78 11 0 4 7 0 0 78 22 25
2024 Communications or public affairs 55 17 12 5 0 3 9 62 38 40
2024 Legal services 56 16 5 4 5 5 11 66 34 25
2024 Administration and operations 54 12 7 6 2 6 13 67 33 55
2024 Human resources 68 13 5 4 5 4 0 71 29 20
2024 Financial management 58 24 9 9 0 0 0 58 42 10
2024 Information management 64 22 8 0 6 0 0 64 36 15
2024 Information technology 54 0 11 3 23 0 8 59 41 20
2024 Policy 62 11 9 2 7 2 7 68 32 50
2024 Project management 62 18 0 7 0 0 13 71 29 15
2024 None of the above 54 24 9 0 0 0 14 63 37 20

Question 73q. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 75 5 6 4 7 0 4 78 22 20
2024 Intelligence analysts 76 0 16 0 0 0 8 83 17 10
2024 Federal regulators 78 8 5 2 2 1 4 82 18 95
2024 Compliance, inspection and enforcement 74 0 7 12 7 0 0 74 26 25
2024 Communications or public affairs 67 14 12 2 0 0 4 70 30 40
2024 Legal services 73 8 4 0 3 5 7 82 18 25
2024 Administration and operations 55 11 8 7 4 4 12 66 34 55
2024 Human resources 74 3 9 5 5 4 0 77 23 20
2024 Financial management 76 24 0 0 0 0 0 76 24 10
2024 Information management 75 9 0 6 0 0 10 83 17 15
2024 Information technology 69 9 5 0 4 0 13 79 21 20
2024 Policy 73 8 5 6 4 2 3 76 24 50
2024 Project management 69 20 6 0 6 0 0 69 31 15
2024 None of the above 72 10 0 0 0 4 13 88 12 20
2022 Federal regulators 75 16 4 0 0 2 3 85
2022 Compliance, inspection and enforcement 78 4 4 0 4 0 10 20
2022 Communications or public affairs 78 12 3 0 0 3 3 25
2022 Legal services 55 8 15 0 7 7 9 15
2022 Administration and operations 62 8 15 3 3 0 9 35
2022 Human resources 88 6 0 0 0 0 6 15
2022 Information management 83 0 0 9 0 0 7 10
2022 Information technology 76 9 0 0 0 0 15 25
2022 Policy 86 4 0 0 2 0 8 35
2022 Project management 69 0 15 0 0 0 17 10
2022 None of the above 100 0 0 0 0 0 0 10
2020 Client contact centre 84 8 8 0 0 0 0 15
2020 Federal regulators 76 7 5 3 3 0 6 75
2020 Compliance, inspection and enforcement 77 12 3 3 0 0 3 30
2020 Communications or public affairs 68 13 6 4 3 0 7 30
2020 Legal services 87 0 13 0 0 0 0 25
2020 Administration and operations 74 10 6 2 4 0 4 50
2020 Human resources 71 20 0 5 5 0 0 20
2020 Financial management 85 15 0 0 0 0 0 15
2020 Information technology 82 4 0 0 4 0 9 25
2020 Policy 82 6 8 0 2 0 2 50
2020 None of the above 73 12 0 11 0 0 5 15
2019 Client contact centre 54 31 8 0 8 0 0 15
2019 Federal regulators 77 10 3 4 3 1 3 80
2019 Compliance, inspection and enforcement 68 21 3 5 2 0 0 40
2019 Communications or public affairs 75 11 7 0 0 4 4 30
2019 Science and technology 55 18 0 0 27 0 0 10
2019 Legal services 72 14 5 5 5 0 0 20
2019 Administration and operations 68 15 12 2 2 0 0 40
2019 Human resources 60 15 10 5 5 0 5 20
2019 Financial management 86 0 14 0 0 0 0 15
2019 Information management 82 0 0 9 0 9 0 10
2019 Information technology 77 3 7 7 3 0 3 30
2019 Policy 75 6 11 3 5 0 0 35
2019 None of the above 68 0 19 7 6 0 0 15

Question 73r. Overall, to what extent do the following factors cause you work-related stress? Issues with my co-worker(s)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 61 21 0 14 0 0 4 63 37 20
2024 Intelligence analysts 62 16 7 0 9 0 6 66 34 10
2024 Federal regulators 61 20 11 3 4 0 1 62 38 95
2024 Compliance, inspection and enforcement 55 19 11 11 4 0 0 55 45 25
2024 Communications or public affairs 65 19 9 4 0 0 2 66 34 40
2024 Legal services 75 21 4 0 0 0 0 75 25 25
2024 Administration and operations 59 16 9 5 4 0 6 63 37 55
2024 Human resources 65 17 4 5 9 0 0 65 35 20
2024 Financial management 51 32 16 0 0 0 0 51 49 10
2024 Information management 84 6 0 0 0 0 10 93 7 15
2024 Information technology 64 10 5 8 4 0 8 70 30 20
2024 Policy 70 22 4 2 2 0 0 70 30 50
2024 Project management 66 22 6 6 0 0 0 66 34 15
2024 None of the above 79 17 0 0 0 0 4 82 18 20
2022 Federal regulators 65 27 5 1 0 0 2 90
2022 Compliance, inspection and enforcement 73 8 12 0 0 0 7 20
2022 Communications or public affairs 73 17 6 0 0 0 4 25
2022 Legal services 53 24 15 0 0 0 9 15
2022 Administration and operations 56 25 12 2 3 0 3 35
2022 Human resources 72 23 0 0 0 0 6 15
2022 Information management 84 0 16 0 0 0 0 10
2022 Information technology 55 36 0 5 0 0 5 25
2022 Policy 67 25 3 0 0 0 5 35
2022 Project management 69 0 22 0 0 0 8 10
2022 None of the above 85 15 0 0 0 0 0 15
2020 Client contact centre 85 0 15 0 0 0 0 15
2020 Federal regulators 67 20 8 1 0 1 3 75
2020 Compliance, inspection and enforcement 71 13 7 6 0 0 3 30
2020 Communications or public affairs 43 34 16 4 0 0 3 30
2020 Legal services 75 12 12 0 0 0 0 25
2020 Administration and operations 69 12 6 6 4 0 4 50
2020 Human resources 38 49 5 9 0 0 0 20
2020 Financial management 85 15 0 0 0 0 0 15
2020 Information technology 70 21 0 0 9 0 0 25
2020 Policy 83 10 4 2 0 0 2 50
2020 None of the above 59 34 6 0 0 0 0 15
2019 Client contact centre 46 31 23 0 0 0 0 15
2019 Federal regulators 58 31 6 3 1 0 0 80
2019 Compliance, inspection and enforcement 69 10 16 5 0 0 0 40
2019 Communications or public affairs 55 31 11 0 0 0 4 30
2019 Science and technology 45 27 9 0 18 0 0 10
2019 Legal services 62 33 0 0 5 0 0 20
2019 Administration and operations 66 19 7 5 0 0 2 40
2019 Human resources 40 35 10 15 0 0 0 20
2019 Financial management 59 29 13 0 0 0 0 15
2019 Information management 63 9 0 18 9 0 0 10
2019 Information technology 51 20 16 10 0 0 3 30
2019 Policy 55 29 8 8 0 0 0 35
2019 None of the above 68 19 0 7 6 0 0 15

Question 73s. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) with authority over me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 76 20 0 0 0 0 4 79 21 20
2024 Intelligence analysts 63 23 13 0 0 0 0 63 37 10
2024 Federal regulators 56 15 11 6 10 0 1 57 43 95
2024 Compliance, inspection and enforcement 63 4 0 11 22 0 0 63 37 25
2024 Communications or public affairs 47 20 10 7 14 0 2 48 52 40
2024 Legal services 64 16 9 3 7 0 0 64 36 25
2024 Administration and operations 62 15 4 3 14 0 2 63 37 55
2024 Human resources 48 11 19 9 13 0 0 48 52 20
2024 Financial management 66 25 9 0 0 0 0 66 34 10
2024 Information management 42 25 0 9 14 0 10 46 54 15
2024 Information technology 56 9 5 9 13 0 8 61 39 20
2024 Policy 51 24 12 4 11 0 0 51 49 50
2024 Project management 77 6 0 6 11 0 0 77 23 15
2024 None of the above 74 8 9 0 5 0 4 77 23 20
2022 Federal regulators 68 18 10 1 1 0 2 90
2022 Compliance, inspection and enforcement 73 11 4 4 8 0 0 20
2022 Communications or public affairs 89 8 3 0 0 0 0 25
2022 Legal services 69 7 14 0 0 0 9 15
2022 Administration and operations 67 15 13 0 3 0 3 35
2022 Human resources 82 12 0 0 0 0 6 15
2022 Information management 91 0 9 0 0 0 0 10
2022 Information technology 73 4 4 10 0 0 9 25
2022 Policy 66 21 0 3 5 0 5 35
2022 Project management 75 0 17 0 0 0 8 10
2022 None of the above 87 13 0 0 0 0 0 15
2020 Client contact centre 84 8 8 0 0 0 0 15
2020 Federal regulators 59 20 5 3 7 1 4 75
2020 Compliance, inspection and enforcement 70 10 13 3 0 0 3 30
2020 Communications or public affairs 71 10 6 7 3 0 3 30
2020 Legal services 79 12 9 0 0 0 0 25
2020 Administration and operations 73 10 4 4 4 2 4 50
2020 Human resources 62 20 9 9 0 0 0 20
2020 Financial management 85 8 0 8 0 0 0 15
2020 Information technology 74 17 4 0 4 0 0 25
2020 Policy 72 14 8 0 4 0 2 50
2020 None of the above 55 22 6 17 0 0 0 15
2019 Client contact centre 46 15 23 16 0 0 0 15
2019 Federal regulators 60 25 8 1 5 0 0 75
2019 Compliance, inspection and enforcement 64 23 5 3 5 0 0 40
2019 Communications or public affairs 50 26 18 3 0 0 4 30
2019 Science and technology 64 18 0 9 9 0 0 10
2019 Legal services 65 25 10 0 0 0 0 20
2019 Administration and operations 59 25 7 2 5 0 2 40
2019 Human resources 47 11 16 21 5 0 0 20
2019 Financial management 79 7 7 6 0 0 0 15
2019 Information management 82 9 0 9 0 0 0 10
2019 Information technology 74 10 3 10 0 0 3 30
2019 Policy 58 11 15 14 3 0 0 35
2019 None of the above 75 6 0 13 6 0 0 15

Question 73t. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) working for me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 85 6 0 0 0 0 9 93 7 20
2024 Intelligence analysts 58 14 0 0 9 0 19 72 28 10
2024 Federal regulators 63 11 7 1 0 0 18 77 23 95
2024 Compliance, inspection and enforcement 73 4 8 0 4 0 12 83 17 25
2024 Communications or public affairs 63 16 4 2 0 0 14 74 26 40
2024 Legal services 75 17 0 0 0 0 9 82 18 25
2024 Administration and operations 65 5 6 2 0 0 22 84 16 55
2024 Human resources 65 7 9 11 0 0 9 71 29 20
2024 Financial management 68 25 7 0 0 0 0 68 32 10
2024 Information management 68 13 0 0 0 0 19 84 16 15
2024 Information technology 78 5 0 0 0 5 12 94 6 20
2024 Policy 60 10 3 0 0 0 28 82 18 50
2024 Project management 76 6 0 0 0 0 19 93 7 15
2024 None of the above 75 4 0 0 0 0 21 95 5 20
2022 Federal regulators 56 18 5 1 0 0 21 90
2022 Compliance, inspection and enforcement 63 18 0 0 0 0 19 20
2022 Communications or public affairs 74 7 7 0 0 0 12 25
2022 Legal services 84 0 7 0 0 0 9 15
2022 Administration and operations 66 7 5 2 0 0 19 35
2022 Human resources 67 0 5 0 0 0 28 15
2022 Information management 83 0 9 0 0 0 7 10
2022 Information technology 57 7 0 14 0 0 22 25
2022 Policy 54 12 5 0 0 0 29 35
2022 Project management 69 0 0 0 0 0 31 10
2022 None of the above 49 15 5 0 0 0 31 15
2020 Client contact centre 84 8 8 0 0 0 0 15
2020 Federal regulators 55 16 7 4 0 1 17 75
2020 Compliance, inspection and enforcement 63 5 3 0 0 0 28 30
2020 Communications or public affairs 51 9 7 0 0 0 33 30
2020 Legal services 79 13 0 0 0 0 8 25
2020 Administration and operations 65 16 4 0 0 0 15 50
2020 Human resources 51 24 0 0 5 0 20 20
2020 Financial management 71 22 8 0 0 0 0 15
2020 Information technology 78 9 0 4 4 0 4 25
2020 Policy 63 10 0 2 2 0 24 50
2020 None of the above 60 17 5 0 0 6 12 15
2019 Client contact centre 46 8 16 0 0 0 30 15
2019 Federal regulators 43 25 8 2 0 0 22 80
2019 Compliance, inspection and enforcement 64 9 2 0 3 0 21 40
2019 Communications or public affairs 45 14 7 4 0 0 31 30
2019 Science and technology 55 36 0 0 9 0 0 10
2019 Legal services 67 24 0 0 0 0 9 20
2019 Administration and operations 63 14 3 0 0 0 20 40
2019 Human resources 53 20 5 5 0 0 16 20
2019 Financial management 51 14 6 0 0 7 21 15
2019 Information management 64 19 0 0 0 0 18 10
2019 Information technology 71 13 7 3 0 0 6 30
2019 Policy 52 11 8 3 0 3 23 35
2019 None of the above 68 6 7 6 0 0 13 15

Question 73u. Overall, to what extent do the following factors cause you work-related stress? Issues with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 69 15 5 0 11 0 0 69 31 20
2024 Intelligence analysts 62 23 9 0 0 0 6 66 34 10
2024 Federal regulators 69 19 4 2 4 0 2 71 29 90
2024 Compliance, inspection and enforcement 67 12 14 4 0 0 4 69 31 25
2024 Communications or public affairs 67 19 0 0 4 0 9 74 26 40
2024 Legal services 79 21 0 0 0 0 0 79 21 25
2024 Administration and operations 75 7 6 0 0 0 13 85 15 55
2024 Human resources 67 18 11 0 0 0 4 70 30 20
2024 Financial management 68 25 8 0 0 0 0 68 32 10
2024 Information management 74 16 0 0 0 0 10 83 17 15
2024 Information technology 74 0 10 4 4 0 8 80 20 20
2024 Policy 70 18 2 2 0 0 9 76 24 50
2024 Project management 67 16 11 6 0 0 0 67 33 15
2024 None of the above 83 4 0 0 0 0 12 95 5 20
2022 Federal regulators 72 14 8 0 0 0 5 90
2022 Compliance, inspection and enforcement 71 20 4 0 4 0 0 20
2022 Communications or public affairs 92 0 0 0 0 0 8 25
2022 Legal services 75 9 7 0 0 0 9 15
2022 Administration and operations 73 17 3 0 0 0 8 35
2022 Human resources 82 6 0 0 0 0 12 15
2022 Information management 77 23 0 0 0 0 0 10
2022 Information technology 70 7 8 5 0 0 10 20
2022 Policy 65 10 15 5 0 0 5 35
2022 Project management 92 0 0 0 0 0 8 10
2022 None of the above 77 14 0 0 0 0 9 15
2020 Client contact centre 77 8 8 0 8 0 0 15
2020 Federal regulators 68 20 5 0 1 0 6 75
2020 Compliance, inspection and enforcement 83 10 3 0 0 0 3 30
2020 Communications or public affairs 63 14 6 0 0 3 14 30
2020 Legal services 79 12 4 0 0 0 4 25
2020 Administration and operations 74 14 2 2 0 0 8 50
2020 Human resources 71 24 0 0 0 0 5 20
2020 Financial management 69 16 15 0 0 0 0 15
2020 Information technology 73 13 4 0 9 0 0 25
2020 Policy 79 13 4 0 0 0 4 50
2020 None of the above 67 22 0 0 0 0 11 15
2019 Client contact centre 53 23 0 15 8 0 0 15
2019 Federal regulators 73 22 2 0 0 0 3 80
2019 Compliance, inspection and enforcement 62 29 3 0 3 0 3 35
2019 Communications or public affairs 68 7 15 0 0 0 11 30
2019 Science and technology 73 9 9 0 9 0 0 10
2019 Legal services 62 33 0 0 5 0 0 20
2019 Administration and operations 71 14 5 0 0 0 10 40
2019 Human resources 73 16 11 0 0 0 0 20
2019 Financial management 92 8 0 0 0 0 0 15
2019 Information management 82 9 0 0 0 0 9 10
2019 Information technology 80 10 3 3 0 0 3 30
2019 Policy 74 16 8 0 0 0 3 35
2019 None of the above 80 7 0 6 0 0 7 15

Question 73v. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 72 10 10 0 0 4 4 78 22 20
2024 Intelligence analysts 77 6 0 0 9 0 7 84 16 10
2024 Federal regulators 63 23 5 0 7 0 1 64 36 90
2024 Compliance, inspection and enforcement 84 8 8 0 0 0 0 84 16 25
2024 Communications or public affairs 77 7 7 5 0 2 2 80 20 40
2024 Legal services 78 13 5 0 4 0 0 78 22 25
2024 Administration and operations 58 11 12 4 0 0 14 68 32 55
2024 Human resources 72 14 5 5 5 0 0 72 28 20
2024 Financial management 75 25 0 0 0 0 0 75 25 10
2024 Information management 67 6 0 6 21 0 0 67 33 15
2024 Information technology 46 23 6 0 19 0 5 49 51 20
2024 Policy 76 11 3 4 2 0 3 79 21 50
2024 Project management 74 7 12 0 7 0 0 74 26 15
2024 None of the above 78 13 4 0 0 0 4 82 18 20
2022 Federal regulators 78 8 6 4 1 0 3 90
2022 Compliance, inspection and enforcement 90 7 0 0 0 0 4 20
2022 Communications or public affairs 69 13 9 0 4 0 4 25
2022 Legal services 91 0 0 0 0 0 9 15
2022 Administration and operations 70 16 5 0 0 0 8 35
2022 Human resources 88 0 0 0 0 0 12 15
2022 Information management 83 17 0 0 0 0 0 10
2022 Information technology 77 8 0 0 5 0 9 25
2022 Policy 68 24 4 0 4 0 0 35
2022 Project management 77 8 0 0 0 0 15 10
2022 None of the above 83 8 0 0 10 0 0 15
2020 Client contact centre 83 8 9 0 0 0 0 15
2020 Federal regulators 84 11 1 1 3 0 0 75
2020 Compliance, inspection and enforcement 97 3 0 0 0 0 0 30
2020 Communications or public affairs 77 10 3 4 0 3 3 30
2020 Legal services 79 0 12 0 4 0 4 25
2020 Administration and operations 78 12 4 0 0 2 4 50
2020 Human resources 90 10 0 0 0 0 0 20
2020 Financial management 77 15 0 0 8 0 0 15
2020 Information technology 82 13 0 0 4 0 0 25
2020 Policy 86 10 2 0 0 0 2 50
2020 None of the above 59 18 18 6 0 0 0 15
2019 Client contact centre 77 8 8 0 0 0 8 15
2019 Federal regulators 83 7 4 0 4 0 3 80
2019 Compliance, inspection and enforcement 92 5 0 0 0 0 3 40
2019 Communications or public affairs 84 3 3 3 0 0 7 30
2019 Science and technology 55 27 9 0 9 0 0 10
2019 Legal services 91 9 0 0 0 0 0 20
2019 Administration and operations 73 15 0 0 5 0 7 40
2019 Human resources 74 16 5 0 5 0 0 20
2019 Financial management 93 0 7 0 0 0 0 15
2019 Information management 82 0 9 0 0 0 9 10
2019 Information technology 84 3 3 3 3 0 3 30
2019 Policy 76 2 5 11 6 0 0 35
2019 None of the above 87 6 0 0 0 0 7 15

Question 73w. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 53 27 0 10 7 0 4 55 45 20
2024 Intelligence analysts 62 14 0 9 9 0 6 66 34 10
2024 Federal regulators 54 21 13 3 6 0 2 55 45 90
2024 Compliance, inspection and enforcement 65 14 14 0 7 0 0 65 35 25
2024 Communications or public affairs 45 38 5 8 0 2 2 47 53 40
2024 Legal services 63 25 12 0 0 0 0 63 37 25
2024 Administration and operations 51 20 11 4 4 0 11 57 43 55
2024 Human resources 30 26 15 8 17 0 4 32 68 20
2024 Financial management 59 17 24 0 0 0 0 59 41 10
2024 Information management 51 23 13 13 0 0 0 51 49 15
2024 Information technology 55 14 14 9 0 0 8 60 40 20
2024 Policy 50 23 17 4 2 2 2 52 48 50
2024 Project management 50 19 26 0 6 0 0 50 50 15
2024 None of the above 36 50 5 4 0 0 4 38 62 20
2022 Federal regulators 53 31 11 4 1 0 0 90
2022 Compliance, inspection and enforcement 46 29 16 4 0 6 0 20
2022 Communications or public affairs 46 31 10 0 9 0 3 25
2022 Legal services 60 16 8 7 0 0 9 15
2022 Administration and operations 65 14 15 3 0 0 3 35
2022 Human resources 49 14 25 0 6 0 6 15
2022 Information management 48 36 9 7 0 0 0 10
2022 Information technology 50 28 17 0 0 0 5 25
2022 Policy 46 32 13 8 0 0 0 35
2022 Project management 34 50 8 8 0 0 0 10
2022 None of the above 55 28 17 0 0 0 0 15
2020 Client contact centre 54 31 8 8 0 0 0 15
2020 Federal regulators 55 24 8 3 4 0 6 75
2020 Compliance, inspection and enforcement 61 22 13 0 3 0 0 30
2020 Communications or public affairs 24 47 20 7 3 0 0 30
2020 Legal services 41 42 12 0 0 4 0 25
2020 Administration and operations 39 40 10 8 2 2 0 50
2020 Human resources 33 52 10 5 0 0 0 20
2020 Financial management 39 23 23 8 0 0 8 15
2020 Information technology 48 38 4 5 4 0 0 25
2020 Policy 46 30 16 6 2 0 0 50
2020 None of the above 46 36 12 6 0 0 0 15
2019 Client contact centre 54 38 8 0 0 0 0 15
2019 Federal regulators 60 26 10 3 1 0 0 80
2019 Compliance, inspection and enforcement 47 24 27 2 0 0 0 40
2019 Communications or public affairs 42 24 21 7 3 0 4 30
2019 Science and technology 45 36 9 0 9 0 0 10
2019 Legal services 34 47 19 0 0 0 0 20
2019 Administration and operations 49 22 22 0 5 0 2 40
2019 Human resources 52 32 16 0 0 0 0 20
2019 Financial management 66 28 0 0 6 0 0 15
2019 Information management 20 49 20 10 0 0 0 10
2019 Information technology 61 9 19 0 3 0 7 30
2019 Policy 47 24 24 6 0 0 0 35
2019 None of the above 68 6 12 13 0 0 0 15

Question 74. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 11 27 38 4 20 0 0 38 24 20
2024 Intelligence analysts 0 41 36 18 6 0 0 41 24 10
2024 Federal regulators 8 24 37 17 13 0 0 32 30 95
2024 Compliance, inspection and enforcement 23 29 26 22 0 0 0 53 22 25
2024 Communications or public affairs 3 22 46 14 15 0 0 24 30 40
2024 Legal services 0 21 37 31 10 0 0 21 41 25
2024 Administration and operations 11 26 34 17 12 0 0 38 29 55
2024 Human resources 0 21 54 16 9 0 0 21 25 20
2024 Financial management 0 17 58 25 0 0 0 17 25 10
2024 Information management 38 7 31 23 0 0 0 46 23 15
2024 Information technology 7 24 37 23 9 0 0 31 32 20
2024 Policy 5 35 37 12 11 0 0 40 23 50
2024 Project management 7 45 38 11 0 0 0 51 11 15
2024 None of the above 14 46 30 5 4 0 0 60 9 20
2022 Federal regulators 16 29 38 15 2 0 0 45 17 90
2022 Compliance, inspection and enforcement 15 36 34 10 4 0 0 51 15 20
2022 Communications or public affairs 17 31 37 11 4 0 0 48 15 25
2022 Legal services 7 17 60 15 0 0 0 25 15 15
2022 Administration and operations 14 29 41 13 2 0 0 43 16 35
2022 Human resources 25 21 48 0 6 0 0 46 6 15
2022 Information management 24 25 51 0 0 0 0 49 0 10
2022 Information technology 11 45 27 18 0 0 0 56 18 25
2022 Policy 5 52 34 6 2 0 0 57 9 35
2022 Project management 8 39 43 9 0 0 0 47 9 10
2022 None of the above 36 21 36 7 0 0 0 58 7 15
2020 Client contact centre 9 23 53 16 0 0 0 32 16 15
2020 Federal regulators 15 26 46 6 4 1 0 42 11 75
2020 Compliance, inspection and enforcement 6 51 36 6 0 0 0 57 6 30
2020 Communications or public affairs 10 47 30 13 0 0 0 57 13 30
2020 Legal services 12 22 41 17 8 0 0 34 25 25
2020 Administration and operations 20 34 36 6 4 0 0 54 10 50
2020 Human resources 10 53 33 5 0 0 0 63 5 20
2020 Financial management 0 53 23 23 0 0 0 53 23 15
2020 Information technology 17 30 40 9 5 0 0 47 14 25
2020 Policy 16 33 37 14 0 0 0 48 14 50
2020 None of the above 6 48 41 6 0 0 0 54 6 15
2019 Client contact centre 23 23 54 0 0 0 0 46 0 15
2019 Federal regulators 16 37 33 9 5 0 0 53 14 80
2019 Compliance, inspection and enforcement 11 49 27 10 2 0 0 60 13 40
2019 Communications or public affairs 14 45 34 3 0 0 4 61 3 30
2019 Science and technology 27 55 0 18 0 0 0 82 18 10
2019 Legal services 19 29 38 14 0 0 0 48 14 20
2019 Administration and operations 29 34 27 7 2 0 0 63 10 40
2019 Human resources 14 28 43 14 0 0 0 42 14 20
2019 Financial management 29 43 28 0 0 0 0 72 0 15
2019 Information management 36 36 28 0 0 0 0 72 0 10
2019 Information technology 22 42 25 10 0 0 0 65 10 30
2019 Policy 11 41 46 3 0 0 0 51 3 35
2019 None of the above 25 30 39 6 0 0 0 55 6 15

Question 75. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 10 20 39 20 11 0 0 31 30 20
2024 Intelligence analysts 15 36 15 25 9 0 0 34 51 10
2024 Federal regulators 14 26 36 12 10 1 0 22 41 95
2024 Compliance, inspection and enforcement 6 22 18 25 28 0 0 53 29 25
2024 Communications or public affairs 19 20 34 19 8 0 0 27 39 40
2024 Legal services 7 29 35 28 0 0 0 28 36 25
2024 Administration and operations 14 18 35 22 11 0 0 33 31 55
2024 Human resources 20 29 28 22 0 0 0 22 50 20
2024 Financial management 9 34 41 17 0 0 0 17 42 10
2024 Information management 23 0 25 13 38 0 0 52 23 15
2024 Information technology 4 29 37 26 3 0 0 29 34 20
2024 Policy 13 26 29 24 7 0 0 31 39 50
2024 Project management 0 25 53 15 7 0 0 22 25 15
2024 None of the above 4 15 48 9 24 0 0 32 19 20
2022 Federal regulators 3 18 44 22 13 0 0 36 21 90
2022 Compliance, inspection and enforcement 4 15 21 44 9 7 0 57 21 20
2022 Communications or public affairs 0 15 33 37 15 0 0 52 15 25
2022 Legal services 0 45 15 40 0 0 0 40 45 15
2022 Administration and operations 5 8 52 17 17 0 0 35 13 35
2022 Human resources 6 23 39 33 0 0 0 33 28 15
2022 Information management 0 10 30 36 24 0 0 60 10 10
2022 Information technology 0 14 48 21 17 0 0 38 14 25
2022 Policy 2 13 32 40 14 0 0 54 15 35
2022 Project management 9 9 59 0 23 0 0 23 18 10
2022 None of the above 0 20 13 21 46 0 0 67 20 15
2020 Client contact centre 8 30 38 8 17 0 0 25 38 15
2020 Federal regulators 7 21 35 26 11 0 0 37 28 75
2020 Compliance, inspection and enforcement 0 6 43 37 13 0 0 50 6 30
2020 Communications or public affairs 3 15 37 28 16 0 0 44 19 30
2020 Legal services 8 12 41 26 12 0 0 39 21 25
2020 Administration and operations 3 14 38 35 10 0 0 45 17 50
2020 Human resources 15 20 35 25 5 0 0 29 35 20
2020 Financial management 8 25 60 8 0 0 0 8 32 15
2020 Information technology 14 18 22 33 13 0 0 47 31 25
2020 Policy 2 16 54 20 8 0 0 28 18 50
2020 None of the above 5 17 53 18 6 0 0 25 22 15
2019 Client contact centre 0 8 54 16 23 0 0 39 8 15
2019 Federal regulators 5 15 35 26 18 1 0 44 20 75
2019 Compliance, inspection and enforcement 8 18 33 22 19 0 0 41 26 40
2019 Communications or public affairs 0 14 49 31 4 0 4 35 14 30
2019 Science and technology 0 27 27 27 18 0 0 45 27 10
2019 Legal services 5 14 38 38 5 0 0 43 19 20
2019 Administration and operations 5 10 39 32 14 0 0 46 15 40
2019 Human resources 0 34 48 9 10 0 0 18 34 20
2019 Financial management 14 7 21 36 22 0 0 58 21 15
2019 Information management 0 0 27 18 55 0 0 73 0 10
2019 Information technology 3 9 32 39 16 0 0 55 13 30
2019 Policy 5 6 43 36 10 0 0 46 11 35
2019 None of the above 13 7 51 24 6 0 0 30 19 15
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Compensation

Pay or other compensation issues

Question 89. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 20 67 20
2024 Intelligence analysts 9 80 10
2024 Federal regulators 16 69 95
2024 Compliance, inspection and enforcement 22 75 25
2024 Communications or public affairs 41 49 40
2024 Legal services 47 28 25
2024 Administration and operations 26 70 55
2024 Human resources 29 54 20
2024 Financial management 9 83 10
2024 Information management 22 78 15
2024 Information technology 11 76 20
2024 Policy 20 66 50
2024 Project management 28 59 15
2024 None of the above 10 69 20
2022 Federal regulators 19 65 90
2022 Compliance, inspection and enforcement 9 82 20
2022 Communications or public affairs 14 82 25
2022 Legal services 25 59 15
2022 Administration and operations 11 83 35
2022 Human resources 12 82 15
2022 Information management 18 82 10
2022 Information technology 9 80 25
2022 Policy 17 73 35
2022 Project management 20 71 10
2022 None of the above 6 67 15
2020 Client contact centre 23 77 15
2020 Federal regulators 19 70 75
2020 Compliance, inspection and enforcement 47 41 30
2020 Communications or public affairs 26 61 30
2020 Legal services 37 51 25
2020 Administration and operations 32 63 50
2020 Human resources 28 72 20
2020 Financial management 30 62 15
2020 Information technology 35 48 25
2020 Policy 20 70 50
2020 None of the above 35 41 15

Question 90. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Federal regulators 25 75 15
2024 Communications or public affairs 50 50 15
2024 Legal services 36 64 10
2024 Administration and operations 65 35 15
2024 Policy 62 38 10
2022 Federal regulators 33 67 15
2020 Federal regulators 41 59 15
2020 Compliance, inspection and enforcement 21 79 15
2020 Administration and operations 63 37 15
2020 Policy 71 29 10

Question 93. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 20 7 5 0 7 32 48 52 20
2024 Intelligence analysts 41 25 6 0 8 11 9 51 49 10
2024 Federal regulators 41 16 11 5 7 2 18 51 49 95
2024 Compliance, inspection and enforcement 41 19 16 6 0 0 18 50 50 25
2024 Communications or public affairs 43 12 21 10 3 0 12 49 51 40
2024 Legal services 32 22 12 4 9 0 23 41 59 25
2024 Administration and operations 46 12 8 9 5 0 21 58 42 55
2024 Human resources 62 8 4 4 5 9 9 75 25 20
2024 Financial management 50 16 9 0 0 0 25 66 34 10
2024 Information management 34 40 7 0 9 0 10 38 62 15
2024 Information technology 55 23 6 0 4 0 11 62 38 20
2024 Policy 55 9 9 3 4 0 20 69 31 50
2024 Project management 26 35 28 0 0 0 11 30 70 15
2024 None of the above 15 0 5 0 9 4 67 51 49 20
2022 Federal regulators 59 16 9 4 0 0 13 90
2022 Compliance, inspection and enforcement 65 16 0 12 0 0 7 20
2022 Communications or public affairs 46 32 7 0 4 0 11 25
2022 Legal services 44 15 9 0 7 0 25 15
2022 Administration and operations 29 15 8 6 11 4 28 35
2022 Human resources 52 6 12 0 6 0 25 15
2022 Information management 44 31 9 9 0 0 7 10
2022 Information technology 49 14 8 4 4 0 21 25
2022 Policy 55 12 5 2 4 0 21 35
2022 Project management 17 15 23 0 9 0 37 10
2022 None of the above 36 20 7 0 0 0 36 15
2020 Client contact centre 47 22 0 15 8 0 8 15
2020 Federal regulators 61 15 4 7 4 1 8 75
2020 Compliance, inspection and enforcement 39 17 6 17 14 0 6 30
2020 Communications or public affairs 47 3 23 13 7 0 7 30
2020 Legal services 45 22 12 4 9 0 8 25
2020 Administration and operations 45 13 14 6 8 0 13 50
2020 Human resources 63 19 9 5 0 0 5 20
2020 Financial management 52 15 16 8 0 0 9 15
2020 Information technology 43 22 21 4 0 0 9 25
2020 Policy 51 23 10 4 2 2 8 50
2020 None of the above 34 37 22 7 0 0 0 15
2019 Client contact centre 23 23 23 31 0 0 0 15
2019 Federal regulators 50 17 11 11 8 0 4 80
2019 Compliance, inspection and enforcement 44 19 19 8 8 0 3 40
2019 Communications or public affairs 31 28 14 13 4 0 11 30
2019 Science and technology 45 36 18 0 0 0 0 10
2019 Legal services 38 14 19 9 5 0 14 20
2019 Administration and operations 39 17 10 14 7 2 10 40
2019 Human resources 40 15 20 10 0 0 15 20
2019 Financial management 41 36 7 7 0 0 8 15
2019 Information management 73 0 0 9 0 9 9 10
2019 Information technology 32 23 13 7 13 3 10 30
2019 Policy 48 16 16 3 8 3 5 35
2019 None of the above 49 0 26 0 12 0 13 15

Support to resolve pay or other compensation issues

Question 91. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Federal regulators 0 11 0 41 42 6 0 11 89 15
2024 Communications or public affairs 5 30 6 17 42 0 0 35 59 15
2024 Legal services 7 8 0 44 41 0 0 16 84 10
2024 Administration and operations 8 21 0 41 21 0 8 33 67 15
2024 Policy 17 33 29 0 22 0 0 49 22 10
2022 Federal regulators 5 39 31 0 19 0 6 47 20 15
2020 Federal regulators 0 33 21 15 31 0 0 33 46 15
2020 Compliance, inspection and enforcement 15 22 26 15 7 0 15 44 26 15
2020 Administration and operations 37 20 11 7 7 0 20 70 16 15
2020 Policy 30 39 10 10 0 10 0 78 11 10

Question 92. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Federal regulators 0 11 0 13 62 14 0 13 87 15
2024 Communications or public affairs 6 8 0 22 64 0 0 13 87 15
2024 Legal services 0 8 16 18 58 0 0 8 76 10
2024 Administration and operations 8 27 0 37 27 0 0 36 64 15
2024 Policy 9 32 0 28 22 0 9 45 55 10
2022 Federal regulators 0 24 31 17 28 0 0 24 45 15
2020 Federal regulators 0 6 27 22 31 6 8 7 62 15
2020 Compliance, inspection and enforcement 15 0 13 35 30 0 7 16 70 15
2020 Administration and operations 38 13 11 18 7 0 13 58 29 15
2020 Policy 30 39 0 10 10 0 10 78 22 10
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