2024 Public Service Employee Survey Results by Theme for Department of Justice Canada by Question 103. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2024 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Positive answers" and "Negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Results for questions 44, 73 and 93 are calculated differently than previous years to provide a more accurate and meaningful reflection of employee experiences. The calculation of negative answers now includes "To a very large extent", "To a large extent", "To a moderate extent" and "To a small extent". Because of this adjustment, results for these questions are not directly comparable to previous years.

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Employee engagement

Employee engagement

Question 8. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 57 28 10 0 4 0 0 86 4 20
2024 Federal regulators 59 29 0 0 12 0 0 88 12 10
2024 Communications or public affairs 33 46 5 13 4 0 0 78 16 50
2024 Access to information and privacy 33 60 0 0 0 0 7 100 0 10
2024 Security 64 30 3 3 0 0 0 94 3 25
2024 Library services 30 33 26 8 3 0 0 64 11 25
2024 Legal services 36 43 11 7 3 0 0 79 10 1575
2024 Administration and operations 32 42 15 7 4 0 0 74 11 250
2024 Human resources 30 45 14 8 3 0 0 75 11 140
2024 Financial management 34 48 12 4 1 0 0 83 5 75
2024 Information management 32 44 8 8 8 0 0 76 16 45
2024 Information technology 46 29 12 5 9 0 0 74 14 70
2024 Data sciences 32 28 15 5 19 0 0 61 25 15
2024 Policy 37 48 6 6 3 0 0 85 9 95
2024 Project management 42 29 16 11 3 0 0 70 14 30
2024 Other services to the public 36 40 14 11 0 0 0 75 11 15
2024 None of the above 32 39 11 6 12 0 0 71 18 95
2022 Client contact centre 37 50 13 0 0 0 0 87 0 35
2022 Federal regulators 48 41 5 6 0 0 0 89 6 15
2022 Communications or public affairs 35 36 14 7 8 0 0 71 15 50
2022 Access to information and privacy 62 38 0 0 0 0 0 100 0 10
2022 Security 64 25 3 4 4 0 0 89 8 25
2022 Library services 53 37 5 5 0 0 0 89 5 15
2022 Legal services 39 42 9 7 3 0 0 81 9 1915
2022 Administration and operations 39 40 13 6 2 0 0 78 8 245
2022 Human resources 38 44 10 6 2 0 0 83 8 140
2022 Financial management 42 35 11 9 3 0 0 78 12 95
2022 Procurement 10 56 23 11 0 0 0 66 11 15
2022 Real property 32 38 21 10 0 0 0 70 10 10
2022 Information management 44 37 12 7 0 0 0 81 7 55
2022 Information technology 43 36 9 3 9 0 0 79 12 85
2022 Data sciences 30 58 7 6 0 0 0 87 6 15
2022 Policy 44 45 2 7 3 0 0 89 10 100
2022 Project management 45 30 21 4 0 0 0 74 4 40
2022 Other services to the public 43 43 0 0 15 0 0 85 15 15
2022 None of the above 41 37 13 8 1 0 0 78 9 95
2020 Client contact centre 41 53 0 6 0 0 0 94 6 20
2020 Federal regulators 62 16 17 0 6 0 0 78 6 20
2020 Communications or public affairs 40 41 11 5 3 0 0 81 9 60
2020 Access to information and privacy 26 49 0 6 19 0 0 75 25 15
2020 Security 45 32 14 4 4 0 0 78 8 25
2020 Library services 45 38 4 14 0 0 0 82 14 25
2020 Legal services 38 44 11 6 2 0 0 82 8 1820
2020 Administration and operations 40 40 9 8 3 0 0 80 11 240
2020 Human resources 47 35 7 10 1 0 0 82 11 135
2020 Financial management 53 31 9 5 2 0 0 84 7 115
2020 Procurement 24 45 7 24 0 0 0 69 24 15
2020 Real property 51 49 0 0 0 0 0 100 0 15
2020 Information management 49 24 10 11 6 0 0 73 17 55
2020 Information technology 37 44 9 7 2 1 0 81 9 105
2020 Data sciences 35 65 0 0 0 0 0 100 0 15
2020 Policy 49 40 4 5 3 0 0 89 7 115
2020 Project management 74 18 0 4 4 0 0 92 8 25
2020 Other services to the public 56 33 0 12 0 0 0 88 12 15
2020 None of the above 45 31 14 5 5 0 0 76 10 85
2019 Client contact centre 46 45 0 4 6 0 0 90 10 20
2019 Federal regulators 43 43 13 0 0 0 0 87 0 15
2019 Communications or public affairs 30 43 11 8 7 0 0 74 15 60
2019 Access to information and privacy 27 54 10 9 0 0 0 81 9 20
2019 Security 47 32 7 7 3 4 0 82 11 30
2019 Library services 25 46 13 4 12 0 0 71 16 25
2019 Legal services 36 44 10 7 3 0 0 80 10 1520
2019 Administration and operations 38 43 10 5 4 0 0 81 9 235
2019 Human resources 41 41 11 5 2 0 0 82 7 130
2019 Financial management 39 44 11 5 1 0 0 83 6 110
2019 Procurement 29 33 18 15 6 0 0 61 21 15
2019 Information management 32 38 15 7 8 0 0 70 15 60
2019 Information technology 39 42 8 6 5 0 0 81 11 75
2019 Internal audit 55 37 0 0 8 0 0 92 8 10
2019 Policy 37 44 10 4 4 0 0 82 8 90
2019 Project management 27 59 14 0 0 0 0 86 0 20
2019 Other services to the public 54 39 7 0 0 0 0 93 0 15
2019 None of the above 33 34 18 6 8 0 1 68 14 85

Question 12. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 26 20 0 4 0 0 75 4 20
2024 Federal regulators 52 20 12 17 0 0 0 72 17 10
2024 Communications or public affairs 29 36 17 12 6 0 0 65 17 50
2024 Access to information and privacy 45 40 8 0 0 0 7 91 0 10
2024 Security 66 28 0 3 3 0 0 94 6 25
2024 Library services 15 40 27 3 14 0 0 55 18 25
2024 Legal services 31 42 10 10 7 0 0 73 17 1575
2024 Administration and operations 40 30 17 9 5 0 0 70 13 250
2024 Human resources 31 38 17 10 3 0 0 69 13 140
2024 Financial management 50 33 10 4 3 0 0 84 6 75
2024 Information management 38 30 13 16 3 0 0 68 19 45
2024 Information technology 38 33 7 14 8 0 0 70 23 70
2024 Data sciences 46 25 6 12 11 0 0 71 23 15
2024 Policy 27 47 11 8 7 0 0 74 15 95
2024 Project management 45 30 6 8 11 0 0 75 19 30
2024 Other services to the public 25 47 13 15 0 0 0 72 15 15
2024 None of the above 34 32 4 19 10 0 0 66 30 95
2022 Client contact centre 32 42 13 13 0 0 0 74 13 35
2022 Federal regulators 70 20 10 0 0 0 0 90 0 15
2022 Communications or public affairs 43 30 8 8 11 0 0 73 18 50
2022 Access to information and privacy 47 29 24 0 0 0 0 76 0 10
2022 Security 45 22 4 29 0 0 0 67 29 20
2022 Library services 43 38 15 5 0 0 0 80 5 15
2022 Legal services 36 38 11 9 5 0 0 75 14 1915
2022 Administration and operations 45 34 10 6 4 0 0 80 10 245
2022 Human resources 41 34 11 10 5 0 0 75 15 140
2022 Financial management 46 39 10 5 1 0 0 84 6 95
2022 Procurement 40 54 6 0 0 0 0 94 0 15
2022 Real property 39 40 0 21 0 0 0 79 21 10
2022 Information management 40 43 8 8 2 0 0 82 9 55
2022 Information technology 46 33 8 7 6 0 0 79 14 85
2022 Data sciences 52 17 20 12 0 0 0 68 12 15
2022 Policy 46 40 7 4 3 0 0 86 7 100
2022 Project management 36 46 12 4 2 0 0 82 7 40
2022 Other services to the public 38 38 9 0 15 0 0 76 15 15
2022 None of the above 46 24 11 10 9 0 0 70 19 95
2020 Client contact centre 36 33 26 5 0 0 0 69 5 20
2020 Federal regulators 38 39 11 0 11 0 0 78 11 20
2020 Communications or public affairs 35 39 15 7 3 0 0 74 10 60
2020 Access to information and privacy 25 43 13 0 19 0 0 68 19 15
2020 Security 31 46 4 10 8 0 0 78 18 25
2020 Library services 40 29 22 4 4 0 0 70 8 25
2020 Legal services 35 38 13 9 5 0 0 73 14 1815
2020 Administration and operations 41 41 5 10 3 0 0 82 12 235
2020 Human resources 51 29 9 9 2 0 0 80 12 135
2020 Financial management 41 41 9 6 2 0 0 82 8 115
2020 Procurement 24 45 17 15 0 0 0 69 15 15
2020 Real property 51 27 15 0 7 0 0 78 7 15
2020 Information management 47 27 15 4 6 0 0 74 11 55
2020 Information technology 36 39 13 9 4 0 0 74 12 105
2020 Data sciences 78 14 0 7 0 0 0 93 7 15
2020 Policy 49 37 8 3 3 0 0 86 5 110
2020 Project management 73 18 0 0 9 0 0 91 9 20
2020 Other services to the public 59 20 14 7 0 0 0 78 7 15
2020 None of the above 31 36 16 12 5 0 0 67 17 85
2019 Client contact centre 32 34 20 4 10 0 0 66 14 20
2019 Federal regulators 32 48 20 0 0 0 0 80 0 15
2019 Communications or public affairs 26 44 17 8 5 0 0 70 13 60
2019 Access to information and privacy 27 35 13 9 9 0 7 67 19 20
2019 Security 48 34 7 3 7 0 0 83 10 30
2019 Library services 29 45 14 4 8 0 0 74 12 25
2019 Legal services 27 38 12 14 10 0 0 64 23 1515
2019 Administration and operations 38 37 11 6 7 0 0 75 13 230
2019 Human resources 40 41 9 6 4 0 0 81 10 130
2019 Financial management 34 45 14 4 3 0 0 80 6 110
2019 Procurement 29 33 12 12 6 0 8 68 20 15
2019 Information management 29 41 9 14 7 0 0 70 21 60
2019 Information technology 41 39 11 1 8 0 0 80 9 75
2019 Internal audit 55 37 0 0 8 0 0 92 8 10
2019 Policy 44 24 17 7 7 0 0 69 14 85
2019 Project management 38 53 4 4 0 0 0 91 4 20
2019 Other services to the public 56 16 14 14 0 0 0 72 14 15
2019 None of the above 33 28 15 10 12 0 1 62 23 85

Question 13. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 40 4 0 0 0 0 96 0 20
2024 Federal regulators 50 50 0 0 0 0 0 100 0 10
2024 Communications or public affairs 44 37 5 10 4 0 0 81 14 50
2024 Access to information and privacy 33 59 0 0 0 0 7 100 0 10
2024 Security 69 31 0 0 0 0 0 100 0 25
2024 Library services 38 31 19 8 4 0 0 69 12 25
2024 Legal services 47 39 10 3 2 0 0 86 4 1575
2024 Administration and operations 49 33 14 3 1 1 0 82 4 250
2024 Human resources 42 44 11 3 1 0 0 86 3 140
2024 Financial management 51 32 15 0 3 0 0 82 3 75
2024 Information management 52 26 17 2 3 0 0 78 5 45
2024 Information technology 50 36 7 0 7 0 0 86 7 70
2024 Data sciences 26 48 7 8 11 0 0 73 19 15
2024 Policy 51 34 6 6 2 0 0 85 8 95
2024 Project management 62 20 14 3 0 0 0 83 3 30
2024 Other services to the public 42 28 19 11 0 0 0 70 11 15
2024 None of the above 53 29 11 3 3 1 0 83 6 95
2022 Client contact centre 50 38 8 4 0 0 0 88 4 35
2022 Federal regulators 76 19 5 0 0 0 0 95 0 15
2022 Communications or public affairs 51 31 12 2 4 0 0 82 6 50
2022 Access to information and privacy 76 24 0 0 0 0 0 100 0 10
2022 Security 78 7 12 3 0 0 0 85 3 25
2022 Library services 73 17 10 0 0 0 0 90 0 15
2022 Legal services 52 34 9 3 1 0 0 87 4 1915
2022 Administration and operations 56 31 8 4 1 0 0 87 5 245
2022 Human resources 55 34 8 2 1 0 0 90 3 140
2022 Financial management 51 32 13 2 0 0 1 84 2 95
2022 Procurement 26 41 33 0 0 0 0 67 0 15
2022 Real property 55 33 11 0 0 0 0 89 0 10
2022 Information management 51 35 9 5 0 0 0 86 5 55
2022 Information technology 59 30 5 0 6 0 1 89 6 80
2022 Data sciences 76 17 0 7 0 0 0 93 7 15
2022 Policy 58 35 4 3 0 0 0 93 3 100
2022 Project management 55 33 12 0 0 0 0 88 0 40
2022 Other services to the public 52 39 9 0 0 0 0 91 0 15
2022 None of the above 54 30 11 3 1 0 1 85 4 95
2020 Client contact centre 34 50 17 0 0 0 0 83 0 20
2020 Federal regulators 72 17 0 11 0 0 0 89 11 20
2020 Communications or public affairs 53 29 17 0 0 0 0 83 0 60
2020 Access to information and privacy 44 30 6 0 19 0 0 75 19 15
2020 Security 57 21 18 4 0 0 0 78 4 25
2020 Library services 78 8 14 0 0 0 0 86 0 25
2020 Legal services 53 36 8 2 1 0 0 89 3 1805
2020 Administration and operations 55 34 7 4 1 0 0 88 5 240
2020 Human resources 61 28 9 3 0 0 0 89 3 135
2020 Financial management 55 31 9 4 1 0 0 86 5 115
2020 Procurement 33 52 7 7 0 0 0 85 7 15
2020 Real property 65 35 0 0 0 0 0 100 0 15
2020 Information management 56 23 19 2 0 0 0 79 2 55
2020 Information technology 56 36 5 2 2 0 0 91 4 105
2020 Data sciences 78 22 0 0 0 0 0 100 0 15
2020 Policy 61 29 5 3 3 0 0 90 6 110
2020 Project management 83 13 0 0 4 0 0 96 4 25
2020 Other services to the public 75 13 12 0 0 0 0 88 0 15
2020 None of the above 57 33 5 1 3 0 1 91 4 85
2019 Client contact centre 80 10 0 4 6 0 0 90 10 20
2019 Federal regulators 50 43 0 6 0 0 0 94 6 15
2019 Communications or public affairs 47 31 17 2 3 0 0 78 5 55
2019 Access to information and privacy 47 32 7 10 4 0 0 79 14 20
2019 Security 53 31 8 0 4 4 0 88 4 25
2019 Library services 41 43 8 4 4 0 0 84 8 25
2019 Legal services 51 37 8 2 1 0 0 88 4 1515
2019 Administration and operations 53 33 10 2 1 0 0 87 3 230
2019 Human resources 52 36 9 2 1 0 0 88 3 130
2019 Financial management 45 40 11 3 2 0 0 84 5 105
2019 Procurement 41 27 27 6 0 0 0 67 6 15
2019 Information management 43 35 13 5 3 0 0 78 9 60
2019 Information technology 53 36 7 5 0 0 0 88 5 75
2019 Internal audit 55 37 0 0 8 0 0 92 8 10
2019 Policy 65 20 9 3 3 0 0 85 6 85
2019 Project management 44 56 0 0 0 0 0 100 0 20
2019 Other services to the public 72 21 7 0 0 0 0 93 0 15
2019 None of the above 50 31 10 3 4 0 1 82 8 85

Question 17. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 60 35 0 0 4 0 0 96 4 20
2024 Federal regulators 59 29 0 12 0 0 0 88 12 10
2024 Communications or public affairs 33 42 14 7 4 0 0 75 11 50
2024 Access to information and privacy 15 78 0 0 7 0 0 93 7 10
2024 Security 63 30 6 0 0 0 0 94 0 25
2024 Library services 22 59 4 4 11 0 0 81 15 25
2024 Legal services 38 42 11 6 3 0 0 80 9 1575
2024 Administration and operations 45 35 12 4 3 0 0 80 8 250
2024 Human resources 35 43 16 5 2 0 0 78 7 140
2024 Financial management 54 34 7 1 3 0 0 89 4 75
2024 Information management 48 28 17 4 3 0 0 76 8 45
2024 Information technology 39 45 5 5 6 0 0 84 11 70
2024 Data sciences 37 37 19 0 8 0 0 73 8 15
2024 Policy 41 43 8 3 3 1 0 85 6 95
2024 Project management 39 41 12 8 0 0 0 80 8 30
2024 Other services to the public 31 49 19 0 0 0 0 81 0 15
2024 None of the above 42 35 13 4 4 2 0 78 8 95
2022 Client contact centre 46 49 3 3 0 0 0 95 3 35
2022 Federal regulators 70 30 0 0 0 0 0 100 0 15
2022 Communications or public affairs 35 42 10 6 7 0 0 77 13 50
2022 Access to information and privacy 68 16 8 8 0 0 0 84 8 10
2022 Security 60 25 4 11 0 0 0 85 11 25
2022 Library services 53 42 0 5 0 0 0 95 5 15
2022 Legal services 43 39 9 5 2 0 0 83 8 1915
2022 Administration and operations 48 38 9 4 1 0 0 86 6 245
2022 Human resources 42 37 8 8 5 1 0 79 13 140
2022 Financial management 46 42 7 4 1 0 0 88 5 95
2022 Procurement 10 77 13 0 0 0 0 87 0 15
2022 Real property 48 32 11 10 0 0 0 79 10 10
2022 Information management 48 34 9 9 0 0 0 83 9 55
2022 Information technology 49 28 16 2 5 0 0 77 7 85
2022 Data sciences 58 37 0 6 0 0 0 94 6 15
2022 Policy 53 31 11 6 0 0 0 83 6 100
2022 Project management 51 40 9 0 0 0 0 91 0 40
2022 Other services to the public 69 24 7 0 0 0 0 93 0 15
2022 None of the above 45 34 13 6 0 2 0 81 6 95
2020 Client contact centre 47 42 5 0 6 0 0 89 6 20
2020 Federal regulators 66 22 0 6 6 0 0 89 11 20
2020 Communications or public affairs 47 34 9 9 2 0 0 81 11 60
2020 Access to information and privacy 38 36 0 6 19 0 0 75 25 15
2020 Security 60 23 13 4 0 0 0 82 4 25
2020 Library services 58 34 4 4 0 0 0 92 4 25
2020 Legal services 42 42 9 6 1 0 0 84 7 1820
2020 Administration and operations 48 39 5 6 2 0 0 87 8 240
2020 Human resources 57 28 8 6 0 0 0 86 6 135
2020 Financial management 55 33 7 3 3 0 0 88 5 115
2020 Procurement 31 45 7 17 0 0 0 76 17 15
2020 Real property 79 21 0 0 0 0 0 100 0 15
2020 Information management 51 28 13 4 4 0 0 79 8 55
2020 Information technology 46 42 7 3 3 0 0 88 6 105
2020 Data sciences 49 51 0 0 0 0 0 100 0 15
2020 Policy 52 35 7 3 4 0 0 87 6 110
2020 Project management 79 13 0 0 4 4 0 96 4 25
2020 Other services to the public 51 38 4 7 0 0 0 88 7 15
2020 None of the above 45 36 11 6 1 0 1 82 7 85
2019 Client contact centre 54 40 0 0 6 0 0 94 6 20
2019 Federal regulators 50 50 0 0 0 0 0 100 0 15
2019 Communications or public affairs 41 33 13 11 2 0 0 74 13 60
2019 Access to information and privacy 39 46 0 15 0 0 0 85 15 20
2019 Security 54 35 7 3 0 0 0 89 3 30
2019 Library services 41 35 12 4 8 0 0 76 12 25
2019 Legal services 39 43 9 6 3 0 0 83 9 1525
2019 Administration and operations 44 41 9 4 2 0 0 85 6 235
2019 Human resources 47 36 11 5 1 0 0 84 5 130
2019 Financial management 46 45 5 3 1 0 0 91 4 110
2019 Procurement 35 36 24 0 6 0 0 70 6 15
2019 Information management 37 38 11 11 3 0 0 76 14 60
2019 Information technology 51 33 6 6 3 0 0 85 9 75
2019 Internal audit 55 37 0 0 8 0 0 92 8 10
2019 Policy 50 33 9 4 3 1 0 84 7 85
2019 Project management 42 53 6 0 0 0 0 94 0 20
2019 Other services to the public 61 39 0 0 0 0 0 100 0 15
2019 None of the above 44 37 8 6 4 0 1 82 10 85

Question 54. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 71 17 11 0 0 0 0 89 0 20
2024 Federal regulators 62 19 0 0 19 0 0 81 19 10
2024 Communications or public affairs 31 41 17 7 2 2 0 74 9 50
2024 Access to information and privacy 43 49 0 8 0 0 0 92 8 10
2024 Security 64 24 9 0 3 0 0 88 3 20
2024 Library services 18 32 29 10 8 3 0 52 18 25
2024 Legal services 34 37 14 8 6 1 0 71 15 1575
2024 Administration and operations 44 35 8 5 7 1 1 80 12 250
2024 Human resources 31 37 19 8 5 1 0 68 13 140
2024 Financial management 60 29 8 0 3 0 0 89 3 75
2024 Information management 44 26 18 4 6 2 0 71 10 45
2024 Information technology 41 31 13 4 11 0 0 72 15 70
2024 Data sciences 41 37 0 0 16 5 0 83 17 15
2024 Policy 26 42 13 11 5 2 0 70 16 95
2024 Project management 34 34 21 11 0 0 0 68 11 30
2024 Other services to the public 25 52 23 0 0 0 0 77 0 15
2024 None of the above 28 34 12 14 9 3 0 64 24 95
2022 Client contact centre 43 40 8 3 6 0 0 83 9 35
2022 Federal regulators 71 18 5 6 0 0 0 89 6 15
2022 Communications or public affairs 42 28 13 8 9 0 0 70 18 50
2022 Access to information and privacy 63 37 0 0 0 0 0 100 0 10
2022 Security 44 29 19 4 4 0 0 73 8 25
2022 Library services 62 26 13 0 0 0 0 87 0 15
2022 Legal services 40 35 12 9 4 0 0 75 13 1915
2022 Administration and operations 52 32 7 6 3 0 0 84 9 245
2022 Human resources 40 37 9 10 2 1 0 78 12 140
2022 Financial management 49 35 11 1 2 2 0 86 3 95
2022 Procurement 29 29 31 5 5 0 0 59 11 15
2022 Real property 30 41 19 0 10 0 0 71 10 10
2022 Information management 49 27 8 8 7 2 0 77 15 55
2022 Information technology 45 35 8 6 5 0 1 80 12 85
2022 Data sciences 52 36 7 6 0 0 0 87 6 15
2022 Policy 44 37 11 5 3 1 0 81 8 100
2022 Project management 57 29 9 4 0 0 0 87 4 40
2022 Other services to the public 51 26 9 8 7 0 0 76 15 15
2022 None of the above 41 32 13 8 4 1 0 75 13 95
2020 Client contact centre 49 34 5 5 6 0 0 83 11 20
2020 Federal regulators 55 22 11 0 11 0 0 78 11 20
2020 Communications or public affairs 45 34 12 3 5 0 0 79 9 60
2020 Access to information and privacy 42 32 6 6 13 0 0 75 19 15
2020 Security 43 34 9 10 4 0 0 76 15 25
2020 Library services 49 33 14 4 0 0 0 82 4 25
2020 Legal services 39 35 14 8 4 0 0 74 11 1815
2020 Administration and operations 51 32 13 1 3 0 0 83 4 235
2020 Human resources 51 28 12 7 2 0 0 79 9 135
2020 Financial management 49 33 11 4 3 0 0 82 7 115
2020 Procurement 37 54 9 0 0 0 0 91 0 15
2020 Real property 51 20 22 7 0 0 0 70 7 15
2020 Information management 56 27 11 2 4 0 0 82 6 55
2020 Information technology 52 27 16 4 1 0 0 79 5 105
2020 Data sciences 51 36 6 7 0 0 0 87 7 15
2020 Policy 49 29 13 6 3 0 0 78 9 115
2020 Project management 75 9 8 0 8 0 0 84 8 25
2020 Other services to the public 28 41 17 7 6 0 0 69 14 15
2020 None of the above 30 41 20 5 4 0 0 70 9 85
2019 Client contact centre 54 17 16 0 14 0 0 71 14 20
2019 Federal regulators 37 56 6 0 0 0 0 94 0 15
2019 Communications or public affairs 37 33 16 8 3 2 0 71 12 60
2019 Access to information and privacy 38 44 4 9 4 0 0 82 13 20
2019 Security 41 32 24 0 3 0 0 73 3 30
2019 Library services 39 27 14 12 4 4 0 69 17 20
2019 Legal services 31 34 18 11 6 0 0 65 17 1525
2019 Administration and operations 48 28 11 6 6 0 0 77 12 235
2019 Human resources 36 42 13 5 4 0 0 78 9 130
2019 Financial management 44 41 10 4 1 0 0 85 4 105
2019 Procurement 23 38 18 14 6 0 0 61 20 15
2019 Information management 47 23 13 13 4 0 0 70 17 60
2019 Information technology 57 24 14 1 4 0 0 81 5 75
2019 Internal audit 62 30 0 0 8 0 0 92 8 10
2019 Policy 43 33 16 5 2 1 0 76 8 90
2019 Project management 27 43 30 0 0 0 0 70 0 20
2019 Other services to the public 63 23 0 14 0 0 0 86 14 15
2019 None of the above 36 30 13 8 10 3 1 69 18 85

Question 55. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 71 18 8 3 0 0 0 89 3 20
2024 Federal regulators 62 19 0 7 12 0 0 81 19 10
2024 Communications or public affairs 28 45 10 9 5 2 0 75 14 50
2024 Access to information and privacy 43 49 0 8 0 0 0 92 8 10
2024 Security 65 20 10 5 0 0 0 85 5 25
2024 Library services 18 29 32 13 8 0 0 47 21 25
2024 Legal services 31 38 14 10 6 0 0 70 16 1575
2024 Administration and operations 44 36 10 4 5 0 1 81 9 250
2024 Human resources 30 35 22 9 4 0 0 65 13 140
2024 Financial management 53 35 9 1 3 0 0 88 4 75
2024 Information management 40 32 18 4 6 0 0 72 10 45
2024 Information technology 34 37 14 4 11 0 0 71 15 70
2024 Data sciences 41 30 7 5 16 0 0 71 22 15
2024 Policy 23 47 8 16 7 0 0 69 23 95
2024 Project management 34 28 22 14 3 0 0 61 17 30
2024 Other services to the public 25 58 17 0 0 0 0 83 0 15
2024 None of the above 27 32 20 11 8 0 2 60 19 95
2022 Client contact centre 43 45 8 0 3 0 0 89 3 30
2022 Federal regulators 65 24 5 6 0 0 0 89 6 15
2022 Communications or public affairs 36 39 9 9 7 0 0 75 16 50
2022 Access to information and privacy 61 39 0 0 0 0 0 100 0 10
2022 Security 56 22 15 4 4 0 0 77 8 25
2022 Library services 51 31 18 0 0 0 0 82 0 15
2022 Legal services 36 38 11 9 5 0 0 75 14 1915
2022 Administration and operations 48 37 6 6 3 0 0 85 9 245
2022 Human resources 43 34 11 8 3 1 0 78 11 140
2022 Financial management 47 42 8 3 0 1 0 89 3 95
2022 Procurement 29 29 16 21 5 0 0 58 26 15
2022 Real property 30 41 11 17 0 0 0 71 17 10
2022 Information management 47 29 13 8 3 0 0 76 11 55
2022 Information technology 43 37 8 6 6 0 0 80 12 85
2022 Data sciences 64 24 7 6 0 0 0 87 6 15
2022 Policy 49 31 8 8 2 1 0 82 10 100
2022 Project management 55 31 9 5 0 0 0 86 5 40
2022 Other services to the public 51 26 9 8 7 0 0 76 15 15
2022 None of the above 37 36 11 11 3 2 0 74 15 95
2020 Client contact centre 47 36 12 6 0 0 0 82 6 15
2020 Federal regulators 61 22 6 0 11 0 0 83 11 20
2020 Communications or public affairs 45 39 10 0 5 0 0 85 5 60
2020 Access to information and privacy 42 32 6 6 13 0 0 75 19 15
2020 Security 45 32 14 5 4 0 0 77 9 25
2020 Library services 57 21 18 4 0 0 0 78 4 25
2020 Legal services 37 37 13 9 4 0 0 75 13 1810
2020 Administration and operations 51 35 10 3 1 0 0 86 4 235
2020 Human resources 50 32 13 4 1 0 0 82 5 135
2020 Financial management 52 33 8 5 2 0 0 85 7 115
2020 Procurement 37 44 18 0 0 0 0 82 0 15
2020 Real property 51 27 14 8 0 0 0 78 8 15
2020 Information management 54 30 6 6 4 0 0 84 10 55
2020 Information technology 51 33 11 5 1 0 0 84 6 105
2020 Data sciences 51 42 7 0 0 0 0 93 0 15
2020 Policy 44 39 7 8 2 0 0 83 10 110
2020 Project management 80 4 4 0 12 0 0 84 12 25
2020 Other services to the public 40 29 17 14 0 0 0 69 14 15
2020 None of the above 29 40 21 5 5 0 0 69 10 80
2019 Client contact centre 54 13 20 8 6 0 0 66 14 20
2019 Federal regulators 26 60 7 7 0 0 0 86 7 15
2019 Communications or public affairs 35 40 15 7 2 2 0 76 9 55
2019 Access to information and privacy 45 37 5 9 5 0 0 81 14 20
2019 Security 41 34 14 7 3 0 0 76 11 30
2019 Library services 39 26 14 16 4 0 0 65 21 20
2019 Legal services 29 37 16 12 6 0 0 66 18 1515
2019 Administration and operations 46 32 11 7 4 0 0 78 11 230
2019 Human resources 39 39 13 5 4 0 0 78 9 130
2019 Financial management 43 44 11 1 1 0 0 87 2 105
2019 Procurement 30 29 13 15 13 0 0 59 28 15
2019 Information management 49 28 11 10 2 0 0 77 12 60
2019 Information technology 54 26 15 1 4 0 0 80 5 75
2019 Internal audit 62 30 0 0 8 0 0 92 8 10
2019 Policy 43 35 13 5 2 1 0 79 8 90
2019 Project management 23 43 30 0 4 0 0 66 4 20
2019 Other services to the public 63 30 0 7 0 0 0 93 7 15
2019 None of the above 36 28 11 12 9 3 1 67 22 85

Question 56. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 73 6 11 10 0 0 0 79 10 20
2024 Federal regulators 50 31 0 0 19 0 0 81 19 10
2024 Communications or public affairs 32 27 14 9 4 15 0 69 15 50
2024 Access to information and privacy 30 26 16 28 0 0 0 56 28 10
2024 Security 54 32 4 0 3 8 0 92 3 25
2024 Library services 23 28 26 11 4 7 0 55 17 25
2024 Legal services 32 30 15 11 6 5 1 66 18 1580
2024 Administration and operations 37 22 16 9 8 7 1 64 19 250
2024 Human resources 32 23 23 11 6 5 0 59 17 140
2024 Financial management 48 25 18 3 4 1 0 74 7 75
2024 Information management 31 27 22 12 8 0 0 58 20 45
2024 Information technology 29 29 23 9 8 1 0 59 18 70
2024 Data sciences 32 7 21 7 22 11 0 43 33 15
2024 Policy 36 28 11 12 5 5 2 69 19 95
2024 Project management 36 24 14 17 5 3 0 62 23 30
2024 Other services to the public 14 41 27 18 0 0 0 55 18 15
2024 None of the above 30 20 26 11 7 5 1 53 19 95
2022 Client contact centre 42 28 12 9 6 3 0 73 15 35
2022 Federal regulators 60 21 8 11 0 0 0 81 11 15
2022 Communications or public affairs 40 20 19 5 11 5 0 63 17 50
2022 Access to information and privacy 38 46 0 8 0 8 0 92 8 10
2022 Security 53 0 31 4 8 4 0 55 12 25
2022 Library services 24 22 10 0 0 35 9 82 0 15
2022 Legal services 36 26 16 10 6 5 1 66 17 1915
2022 Administration and operations 40 27 13 7 8 4 1 70 16 245
2022 Human resources 37 29 17 11 4 1 1 67 16 140
2022 Financial management 40 29 14 8 5 4 0 72 13 95
2022 Procurement 34 26 5 19 11 5 0 64 31 15
2022 Real property 23 39 8 19 0 11 0 70 21 10
2022 Information management 52 24 7 9 5 3 0 79 14 55
2022 Information technology 38 27 13 6 10 4 2 68 18 85
2022 Data sciences 64 5 31 0 0 0 0 69 0 15
2022 Policy 45 23 11 9 5 5 2 73 15 100
2022 Project management 46 29 13 9 2 0 0 75 11 40
2022 Other services to the public 51 8 27 8 7 0 0 58 15 15
2022 None of the above 35 26 13 7 7 9 2 69 17 95
2020 Client contact centre 51 27 11 0 11 0 0 78 11 20
2020 Federal regulators 66 11 6 6 6 6 0 82 12 20
2020 Communications or public affairs 36 27 23 5 3 3 2 67 9 60
2020 Access to information and privacy 43 13 13 0 25 6 0 59 27 15
2020 Security 38 16 16 18 13 0 0 54 31 25
2020 Library services 45 26 8 8 0 12 0 81 9 25
2020 Legal services 37 26 17 11 5 4 1 66 17 1820
2020 Administration and operations 41 29 17 5 6 3 0 71 11 240
2020 Human resources 48 26 12 12 2 1 0 74 14 135
2020 Financial management 48 25 15 5 4 3 0 75 10 115
2020 Procurement 45 24 31 0 0 0 0 69 0 15
2020 Real property 44 14 13 22 0 7 0 62 24 15
2020 Information management 43 32 10 4 6 2 2 78 11 55
2020 Information technology 50 21 14 6 5 4 0 74 11 105
2020 Data sciences 42 7 29 7 7 7 0 53 16 15
2020 Policy 45 26 13 8 3 4 1 75 11 115
2020 Project management 67 13 4 0 12 4 0 83 12 25
2020 Other services to the public 28 39 21 4 0 7 0 72 5 15
2020 None of the above 28 28 27 8 5 3 1 58 14 85
2019 Client contact centre 48 15 8 14 10 0 6 66 25 20
2019 Federal regulators 31 37 20 13 0 0 0 68 13 15
2019 Communications or public affairs 30 20 19 10 7 14 0 58 19 60
2019 Access to information and privacy 29 26 16 15 14 0 0 55 30 20
2019 Security 38 28 14 3 10 4 3 70 15 30
2019 Library services 35 8 14 22 8 13 0 50 35 20
2019 Legal services 29 24 19 13 8 3 2 57 23 1530
2019 Administration and operations 40 27 17 8 6 2 0 68 14 235
2019 Human resources 32 31 19 8 6 1 2 66 15 130
2019 Financial management 46 30 13 6 3 1 2 78 9 105
2019 Procurement 38 24 14 12 12 0 0 61 24 15
2019 Information management 44 19 10 13 9 5 0 66 23 60
2019 Information technology 42 30 19 1 5 2 0 73 7 75
2019 Internal audit 55 37 0 0 8 0 0 92 8 10
2019 Policy 40 28 10 10 7 4 0 71 18 90
2019 Project management 23 28 10 26 4 10 0 56 34 20
2019 Other services to the public 70 15 7 7 0 0 0 85 7 10
2019 None of the above 37 15 22 10 9 2 5 56 20 85
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Leadership

Immediate supervisor

Question 26. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 44 27 15 0 0 0 14 83 0 20
2024 Federal regulators 62 19 9 0 0 0 9 90 0 10
2024 Communications or public affairs 48 21 19 3 4 2 4 73 7 50
2024 Access to information and privacy 33 52 0 0 0 0 15 100 0 10
2024 Security 60 10 20 0 3 0 6 75 3 25
2024 Library services 44 36 14 0 0 0 6 85 0 25
2024 Legal services 43 27 14 4 3 1 7 77 8 1575
2024 Administration and operations 37 31 16 3 2 1 10 76 6 250
2024 Human resources 46 36 9 3 1 0 5 87 4 140
2024 Financial management 67 20 6 0 5 0 3 89 5 75
2024 Information management 42 21 15 2 3 3 13 75 6 45
2024 Information technology 42 39 11 1 5 0 2 82 6 70
2024 Data sciences 59 15 13 0 0 6 7 86 0 15
2024 Policy 65 22 6 6 1 0 0 87 7 95
2024 Project management 73 9 6 11 0 0 0 83 11 30
2024 Other services to the public 18 41 28 0 6 0 7 63 7 15
2024 None of the above 33 23 17 5 6 4 12 66 13 95
2022 Client contact centre 28 25 21 10 9 4 3 57 20 35
2022 Federal regulators 71 18 11 0 0 0 0 89 0 15
2022 Communications or public affairs 53 28 10 4 6 0 0 80 9 50
2022 Access to information and privacy 54 29 8 0 0 0 8 91 0 10
2022 Security 73 16 7 0 4 0 0 89 4 25
2022 Library services 48 10 20 0 0 0 22 74 0 15
2022 Legal services 46 27 14 3 2 2 5 79 6 1915
2022 Administration and operations 46 30 11 5 1 2 4 81 7 245
2022 Human resources 48 30 10 6 3 2 2 81 9 140
2022 Financial management 58 22 10 2 1 2 4 86 4 95
2022 Procurement 51 22 16 0 0 0 12 82 0 15
2022 Real property 32 35 33 0 0 0 0 67 0 10
2022 Information management 54 34 5 2 0 0 6 93 2 55
2022 Information technology 55 21 8 6 4 2 5 82 10 85
2022 Data sciences 48 39 7 0 0 0 6 93 0 15
2022 Policy 66 24 6 1 1 0 2 92 2 100
2022 Project management 71 22 2 4 0 0 0 94 4 40
2022 Other services to the public 21 28 15 0 7 0 28 69 10 15
2022 None of the above 38 21 16 6 5 2 12 69 12 95
2020 Client contact centre 41 26 16 6 6 0 5 71 12 20
2020 Federal regulators 66 22 11 0 0 0 0 89 0 20
2020 Communications or public affairs 57 19 15 5 0 0 3 78 6 60
2020 Access to information and privacy 62 6 6 0 19 0 6 73 20 15
2020 Security 63 20 13 0 4 0 0 82 4 25
2020 Library services 53 20 12 6 4 0 4 77 10 25
2020 Legal services 46 27 14 4 2 2 5 79 7 1820
2020 Administration and operations 52 27 10 2 2 2 6 86 4 235
2020 Human resources 54 33 4 4 1 2 2 91 5 135
2020 Financial management 61 22 8 3 2 1 3 86 5 115
2020 Procurement 52 40 7 0 0 0 0 93 0 15
2020 Real property 51 35 7 0 0 0 7 92 0 15
2020 Information management 47 22 13 6 6 0 6 73 13 55
2020 Information technology 60 23 12 2 0 1 2 86 2 105
2020 Data sciences 78 14 7 0 0 0 0 93 0 15
2020 Policy 61 28 7 4 0 0 1 89 4 115
2020 Project management 70 14 5 0 12 0 0 83 12 25
2020 Other services to the public 34 30 20 0 0 0 17 76 0 15
2020 None of the above 40 23 16 8 6 3 4 69 15 85
2019 Client contact centre 39 27 20 0 6 0 9 71 7 20
2019 Federal regulators 61 19 20 0 0 0 0 80 0 15
2019 Communications or public affairs 59 21 10 3 2 2 3 84 5 55
2019 Access to information and privacy 26 35 20 4 4 0 11 68 10 20
2019 Security 67 18 11 0 0 0 4 89 0 25
2019 Library services 36 21 25 10 0 4 4 62 11 25
2019 Legal services 41 28 17 5 3 2 5 73 9 1530
2019 Administration and operations 47 25 16 3 4 1 4 76 7 235
2019 Human resources 51 28 14 3 2 1 1 80 5 130
2019 Financial management 60 24 9 1 1 3 2 89 2 110
2019 Procurement 40 27 27 0 6 0 0 67 6 15
2019 Information management 38 31 8 7 3 2 10 79 12 60
2019 Information technology 59 22 9 3 4 2 1 84 7 75
2019 Internal audit 62 20 0 0 8 0 10 91 9 10
2019 Policy 60 24 12 2 1 0 1 85 4 90
2019 Project management 38 48 13 0 0 0 0 87 0 20
2019 Other services to the public 46 23 7 7 0 0 17 83 8 15
2019 None of the above 32 22 18 7 6 0 14 64 16 85

Question 29. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 73 11 15 0 0 0 0 85 0 20
2024 Federal regulators 62 0 29 9 0 0 0 62 9 10
2024 Communications or public affairs 44 34 5 9 8 0 0 78 17 50
2024 Access to information and privacy 23 61 8 0 7 0 0 85 7 10
2024 Security 54 30 10 0 4 0 3 86 4 25
2024 Library services 56 41 3 0 0 0 0 97 0 25
2024 Legal services 43 34 10 7 4 1 1 79 11 1575
2024 Administration and operations 49 30 9 7 3 0 2 81 10 250
2024 Human resources 43 34 9 7 4 0 3 79 11 140
2024 Financial management 74 11 7 5 2 0 0 85 7 75
2024 Information management 54 23 13 4 6 0 0 77 10 45
2024 Information technology 31 45 14 2 8 0 0 76 10 70
2024 Data sciences 59 16 13 6 6 0 0 75 12 15
2024 Policy 49 31 8 5 7 0 0 80 12 95
2024 Project management 54 26 3 9 8 0 0 80 17 30
2024 Other services to the public 35 37 8 20 0 0 0 72 20 15
2024 None of the above 44 28 8 13 7 0 0 72 20 95
2022 Client contact centre 46 39 6 6 3 0 0 85 9 35
2022 Federal regulators 65 22 13 0 0 0 0 87 0 15
2022 Communications or public affairs 56 27 7 4 5 0 0 83 9 50
2022 Access to information and privacy 54 15 24 8 0 0 0 68 8 10
2022 Security 51 21 0 24 4 0 0 72 28 25
2022 Library services 74 14 5 7 0 0 0 88 7 15
2022 Legal services 47 32 10 6 3 1 0 80 9 1915
2022 Administration and operations 51 30 8 6 2 1 2 84 8 245
2022 Human resources 52 29 6 5 5 0 3 84 10 140
2022 Financial management 58 30 9 2 1 0 0 88 3 95
2022 Procurement 25 60 10 0 6 0 0 84 6 15
2022 Real property 56 16 19 9 0 0 0 72 9 10
2022 Information management 48 42 6 2 0 2 0 92 2 55
2022 Information technology 61 22 6 7 4 0 0 83 11 85
2022 Data sciences 52 42 0 6 0 0 0 94 6 15
2022 Policy 56 30 8 6 0 0 0 86 6 100
2022 Project management 74 17 2 7 0 0 0 91 7 40
2022 Other services to the public 63 16 8 6 7 0 0 80 13 15
2022 None of the above 52 24 12 8 2 1 1 78 10 95
2020 Client contact centre 45 38 5 6 6 0 0 83 12 20
2020 Federal regulators 72 11 11 6 0 0 0 83 6 20
2020 Communications or public affairs 52 29 10 3 3 2 0 83 7 60
2020 Access to information and privacy 43 32 6 0 19 0 0 75 19 15
2020 Security 58 29 9 0 4 0 0 87 4 25
2020 Library services 33 51 12 0 4 0 0 84 4 25
2020 Legal services 46 32 11 5 5 1 1 79 10 1820
2020 Administration and operations 53 30 9 6 2 0 1 83 8 240
2020 Human resources 55 27 7 8 2 1 0 82 11 135
2020 Financial management 62 25 7 3 3 0 0 87 6 115
2020 Procurement 60 31 9 0 0 0 0 91 0 15
2020 Real property 58 28 7 7 0 0 0 86 7 15
2020 Information management 55 28 7 2 6 0 2 84 8 55
2020 Information technology 55 28 6 7 2 2 1 86 9 105
2020 Data sciences 65 20 7 7 0 0 0 86 7 15
2020 Policy 55 24 10 9 2 0 0 79 11 115
2020 Project management 56 27 5 0 12 0 0 83 12 25
2020 Other services to the public 55 33 0 8 0 0 4 92 8 15
2020 None of the above 41 27 13 8 10 0 0 69 18 85
2019 Client contact centre 50 34 4 6 6 0 0 84 12 20
2019 Federal regulators 57 24 13 0 0 0 6 86 0 15
2019 Communications or public affairs 52 31 8 5 0 2 2 86 5 60
2019 Access to information and privacy 40 29 11 9 4 0 7 74 14 20
2019 Security 64 32 0 4 0 0 0 96 4 25
2019 Library services 38 28 8 8 18 0 0 66 26 25
2019 Legal services 38 33 12 9 6 2 1 73 15 1515
2019 Administration and operations 48 31 8 5 6 2 0 81 11 235
2019 Human resources 57 28 6 6 2 0 0 85 8 130
2019 Financial management 52 38 6 3 2 0 0 90 4 110
2019 Procurement 34 54 0 0 12 0 0 88 12 15
2019 Information management 39 40 7 7 5 0 2 81 13 60
2019 Information technology 51 36 6 4 3 0 0 88 6 75
2019 Internal audit 52 30 0 0 18 0 0 82 18 10
2019 Policy 46 32 14 2 4 0 1 79 7 85
2019 Project management 27 69 0 0 4 0 0 96 4 20
2019 Other services to the public 72 7 0 21 0 0 0 79 21 15
2019 None of the above 41 24 11 13 7 1 3 68 21 85

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 75 11 10 4 0 0 0 86 4 20
2024 Federal regulators 69 21 0 9 0 0 0 91 9 10
2024 Communications or public affairs 46 33 14 6 2 0 0 78 8 50
2024 Access to information and privacy 56 29 0 0 15 0 0 85 15 10
2024 Security 76 17 3 0 4 0 0 93 4 25
2024 Library services 69 14 4 3 3 0 6 89 7 25
2024 Legal services 50 29 10 6 4 0 0 79 11 1575
2024 Administration and operations 58 23 10 5 4 0 1 82 8 250
2024 Human resources 50 32 11 5 3 0 0 82 7 140
2024 Financial management 74 14 7 1 4 0 0 88 5 75
2024 Information management 54 28 5 2 11 0 0 83 13 45
2024 Information technology 49 35 6 1 9 0 0 84 10 70
2024 Data sciences 62 12 6 13 6 0 0 75 19 15
2024 Policy 56 22 8 6 6 1 0 79 13 95
2024 Project management 55 19 18 5 3 0 0 74 8 30
2024 Other services to the public 41 25 22 5 0 0 7 71 6 15
2024 None of the above 46 27 13 4 10 0 0 72 15 95
2022 Client contact centre 63 25 6 3 3 0 0 89 5 35
2022 Federal regulators 77 13 5 5 0 0 0 90 5 15
2022 Communications or public affairs 50 32 7 5 5 0 0 82 11 50
2022 Access to information and privacy 40 35 8 8 8 0 0 76 16 10
2022 Security 56 22 19 0 4 0 0 77 4 25
2022 Library services 68 20 12 0 0 0 0 88 0 15
2022 Legal services 54 27 10 5 3 0 0 81 9 1915
2022 Administration and operations 59 28 8 4 2 0 0 87 6 245
2022 Human resources 56 26 8 5 4 0 0 82 10 140
2022 Financial management 64 22 11 1 1 0 0 87 2 95
2022 Procurement 63 19 0 18 0 0 0 82 18 15
2022 Real property 67 19 14 0 0 0 0 86 0 10
2022 Information management 59 23 13 3 2 0 0 82 5 55
2022 Information technology 63 25 2 4 4 0 0 89 9 85
2022 Data sciences 82 5 7 0 6 0 0 87 6 15
2022 Policy 64 20 9 6 1 0 0 84 7 100
2022 Project management 72 14 11 2 0 0 0 86 2 40
2022 Other services to the public 85 8 0 0 7 0 0 93 7 15
2022 None of the above 51 25 10 8 3 2 0 78 11 95
2020 Client contact centre 39 38 5 6 5 0 6 82 12 20
2020 Federal regulators 55 39 6 0 0 0 0 94 0 20
2020 Communications or public affairs 53 38 5 2 2 0 0 91 3 60
2020 Access to information and privacy 56 26 6 0 13 0 0 82 13 15
2020 Security 54 24 18 4 0 0 0 78 4 25
2020 Library services 58 22 0 12 8 0 0 80 20 25
2020 Legal services 54 26 9 6 4 0 0 81 10 1820
2020 Administration and operations 63 22 7 4 3 1 1 86 7 240
2020 Human resources 64 19 7 6 4 0 1 83 10 135
2020 Financial management 64 22 7 3 3 1 0 87 6 115
2020 Procurement 74 16 9 0 0 0 0 91 0 15
2020 Real property 65 28 7 0 0 0 0 93 0 15
2020 Information management 57 25 0 10 6 0 2 84 16 55
2020 Information technology 61 28 7 3 0 0 1 91 3 105
2020 Data sciences 65 29 6 0 0 0 0 94 0 15
2020 Policy 58 29 6 5 2 0 0 87 7 110
2020 Project management 83 0 0 5 12 0 0 83 17 25
2020 Other services to the public 72 10 14 0 0 0 4 86 0 15
2020 None of the above 58 20 8 10 5 0 0 77 15 85
2019 Client contact centre 53 19 12 10 6 0 0 72 16 20
2019 Federal regulators 53 33 14 0 0 0 0 86 0 15
2019 Communications or public affairs 57 29 7 7 0 0 0 87 7 60
2019 Access to information and privacy 47 40 4 9 0 0 0 87 9 20
2019 Security 62 24 11 0 3 0 0 86 3 30
2019 Library services 33 34 12 18 4 0 0 66 22 25
2019 Legal services 45 33 10 7 5 1 0 78 12 1530
2019 Administration and operations 60 21 7 6 4 0 0 82 11 235
2019 Human resources 58 25 10 4 3 0 0 83 6 130
2019 Financial management 59 31 5 3 2 0 0 90 4 110
2019 Procurement 58 7 13 16 7 0 0 64 22 15
2019 Information management 51 23 14 5 5 0 2 76 10 60
2019 Information technology 60 28 8 0 4 0 0 89 4 75
2019 Internal audit 62 20 0 10 8 0 0 82 18 10
2019 Policy 45 28 14 6 3 2 1 76 10 85
2019 Project management 53 34 9 0 4 0 0 87 4 20
2019 Other services to the public 72 14 0 14 0 0 0 86 14 15
2019 None of the above 39 24 11 13 9 1 3 66 23 85

Senior management

Question 33. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 65 31 4 0 0 0 0 96 0 20
2024 Federal regulators 52 48 0 0 0 0 0 100 0 10
2024 Communications or public affairs 34 33 6 12 5 10 0 74 19 50
2024 Access to information and privacy 32 8 29 8 0 16 7 52 10 10
2024 Security 53 27 6 14 0 0 0 80 14 25
2024 Library services 14 19 28 3 8 24 4 47 15 25
2024 Legal services 35 30 14 7 5 9 0 71 14 1580
2024 Administration and operations 43 30 11 6 4 4 2 77 11 250
2024 Human resources 27 26 21 11 8 7 0 57 21 140
2024 Financial management 44 25 17 2 1 10 0 77 4 75
2024 Information management 27 31 17 5 5 14 2 69 11 45
2024 Information technology 29 23 11 6 9 20 1 66 20 70
2024 Data sciences 48 18 0 0 11 23 0 86 14 15
2024 Policy 32 28 14 9 6 10 0 67 17 95
2024 Project management 27 37 15 16 5 0 0 64 21 30
2024 Other services to the public 19 34 25 12 0 11 0 59 13 15
2024 None of the above 40 20 13 3 11 11 1 69 17 95
2022 Client contact centre 34 34 22 0 0 10 0 75 0 35
2022 Federal regulators 66 0 10 6 0 18 0 80 7 15
2022 Communications or public affairs 30 37 8 12 7 5 0 71 20 50
2022 Access to information and privacy 47 31 0 0 0 23 0 100 0 10
2022 Security 30 27 34 9 0 0 0 58 9 25
2022 Library services 50 24 5 0 5 16 0 88 6 15
2022 Legal services 44 28 12 5 3 8 0 79 9 1915
2022 Administration and operations 48 32 8 4 3 4 0 84 7 245
2022 Human resources 36 30 15 6 4 7 1 72 11 140
2022 Financial management 46 25 15 2 0 11 1 81 2 95
2022 Procurement 27 28 11 18 5 11 0 62 26 15
2022 Real property 23 32 21 8 17 0 0 55 25 10
2022 Information management 44 20 9 5 4 17 0 78 11 55
2022 Information technology 45 24 9 8 5 7 2 75 14 85
2022 Data sciences 22 23 32 6 0 17 0 54 7 15
2022 Policy 41 38 6 8 2 6 0 83 10 100
2022 Project management 58 20 14 0 0 8 0 85 0 40
2022 Other services to the public 60 20 0 0 15 6 0 84 16 15
2022 None of the above 39 22 9 5 8 18 0 74 15 95
2020 Client contact centre 39 45 10 0 0 5 0 89 0 20
2020 Federal regulators 61 17 11 0 0 11 0 87 0 20
2020 Communications or public affairs 36 36 17 0 3 7 0 78 4 60
2020 Access to information and privacy 48 19 0 0 13 19 0 84 16 15
2020 Security 46 36 9 8 0 0 0 82 8 25
2020 Library services 38 25 12 0 0 21 4 83 0 25
2020 Legal services 42 28 12 6 3 9 0 78 9 1825
2020 Administration and operations 52 33 7 3 2 3 0 88 5 240
2020 Human resources 40 36 9 7 2 6 0 82 9 135
2020 Financial management 46 30 10 3 3 8 0 82 7 115
2020 Procurement 42 16 24 0 0 18 0 71 0 10
2020 Real property 44 27 15 14 0 0 0 70 14 15
2020 Information management 52 25 6 6 0 10 2 87 7 55
2020 Information technology 49 23 16 1 1 10 0 80 2 105
2020 Data sciences 58 13 7 7 0 14 0 83 8 15
2020 Policy 48 37 7 4 2 3 0 88 6 110
2020 Project management 74 18 0 4 0 4 0 96 4 25
2020 Other services to the public 57 10 6 14 0 12 0 77 16 15
2020 None of the above 36 24 13 9 6 10 3 68 17 85
2019 Client contact centre 37 42 8 4 6 4 0 82 10 20
2019 Federal regulators 37 37 0 0 0 26 0 100 0 15
2019 Communications or public affairs 30 38 10 13 7 2 0 70 20 60
2019 Access to information and privacy 39 24 9 19 9 0 0 64 28 20
2019 Security 32 58 7 0 0 3 0 93 0 30
2019 Library services 40 39 4 9 4 4 0 83 13 25
2019 Legal services 31 30 16 9 5 9 0 67 16 1525
2019 Administration and operations 43 32 12 6 3 4 1 78 10 235
2019 Human resources 30 36 16 9 2 6 0 70 12 130
2019 Financial management 33 39 13 5 3 7 0 78 8 105
2019 Procurement 28 25 15 12 6 14 0 61 21 15
2019 Information management 28 37 12 7 6 11 0 73 14 60
2019 Information technology 40 30 11 1 4 14 0 81 6 75
2019 Internal audit 62 30 0 0 8 0 0 92 8 10
2019 Policy 39 36 7 8 3 8 0 81 12 90
2019 Project management 36 47 9 0 0 9 0 90 0 20
2019 Other services to the public 58 25 7 0 0 10 0 92 0 15
2019 None of the above 31 30 16 8 8 5 3 66 17 85

Question 34. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 34 12 6 0 0 0 81 6 20
2024 Federal regulators 42 20 10 28 0 0 0 62 28 10
2024 Communications or public affairs 30 35 8 21 3 3 0 67 25 50
2024 Access to information and privacy 32 35 18 8 7 0 0 67 15 10
2024 Security 45 27 10 14 0 5 0 75 14 25
2024 Library services 14 16 38 0 17 15 0 35 20 25
2024 Legal services 27 31 15 13 10 4 0 61 24 1575
2024 Administration and operations 37 32 15 8 6 1 1 71 14 250
2024 Human resources 21 28 16 19 12 3 0 51 33 140
2024 Financial management 35 34 20 0 6 5 0 73 6 75
2024 Information management 19 38 19 13 9 2 0 58 22 45
2024 Information technology 23 28 13 8 19 8 1 56 30 70
2024 Data sciences 35 16 13 0 22 14 0 59 25 15
2024 Policy 30 29 15 14 10 2 0 60 24 95
2024 Project management 19 39 8 21 12 0 0 59 33 30
2024 Other services to the public 12 27 38 17 0 5 0 42 18 15
2024 None of the above 35 23 12 8 16 5 0 62 25 95
2022 Client contact centre 40 34 11 9 6 0 0 74 15 35
2022 Federal regulators 70 8 16 6 0 0 0 77 6 15
2022 Communications or public affairs 35 29 12 11 13 0 0 64 24 50
2022 Access to information and privacy 37 48 0 0 0 15 0 100 0 10
2022 Security 29 36 22 8 5 0 0 65 13 25
2022 Library services 53 28 5 5 5 5 0 85 10 15
2022 Legal services 36 32 14 10 6 3 0 70 16 1915
2022 Administration and operations 46 33 11 6 4 1 0 79 10 245
2022 Human resources 30 31 17 8 6 6 1 66 16 140
2022 Financial management 40 41 13 2 0 3 0 84 2 95
2022 Procurement 27 37 12 13 10 0 0 64 24 15
2022 Real property 15 32 19 17 17 0 0 47 34 10
2022 Information management 30 33 13 9 6 8 0 69 17 55
2022 Information technology 30 33 13 14 7 2 0 64 22 85
2022 Data sciences 22 28 12 13 19 6 0 53 34 15
2022 Policy 37 41 6 8 5 3 0 80 13 100
2022 Project management 56 24 14 5 0 2 0 81 5 40
2022 Other services to the public 53 16 17 0 15 0 0 69 15 15
2022 None of the above 37 31 10 8 9 5 0 72 18 95
2020 Client contact centre 29 60 11 0 0 0 0 89 0 20
2020 Federal regulators 38 51 6 0 6 0 0 89 6 20
2020 Communications or public affairs 38 40 14 3 3 2 0 79 7 60
2020 Access to information and privacy 42 19 6 7 13 13 0 70 22 15
2020 Security 45 34 11 9 0 0 0 80 9 25
2020 Library services 28 43 21 8 0 0 0 71 8 25
2020 Legal services 35 33 14 11 5 3 0 70 16 1820
2020 Administration and operations 51 36 7 2 3 1 0 88 5 240
2020 Human resources 38 32 20 8 2 1 0 71 9 135
2020 Financial management 48 29 13 3 5 2 0 79 8 115
2020 Procurement 52 0 30 18 0 0 0 52 18 15
2020 Real property 30 48 14 8 0 0 0 77 8 15
2020 Information management 46 32 9 7 2 2 2 81 10 55
2020 Information technology 38 37 16 7 0 2 0 77 7 105
2020 Data sciences 58 20 0 7 7 7 0 84 16 15
2020 Policy 39 43 9 6 3 1 0 83 8 115
2020 Project management 74 13 4 4 4 0 0 88 8 25
2020 Other services to the public 53 23 18 0 6 0 0 76 6 15
2020 None of the above 33 26 11 14 12 2 1 61 27 85
2019 Client contact centre 27 34 22 4 14 0 0 61 17 20
2019 Federal regulators 40 40 20 0 0 0 0 80 0 15
2019 Communications or public affairs 25 39 18 11 7 0 0 64 18 60
2019 Access to information and privacy 41 19 15 16 9 0 0 60 25 20
2019 Security 29 43 24 3 0 0 0 72 3 30
2019 Library services 36 39 4 12 9 0 0 75 21 25
2019 Legal services 24 31 18 15 9 2 0 57 25 1525
2019 Administration and operations 40 32 13 8 4 3 0 75 12 235
2019 Human resources 24 38 21 12 4 2 0 62 16 130
2019 Financial management 32 45 16 4 3 0 0 77 7 105
2019 Procurement 28 24 15 20 12 0 0 52 33 15
2019 Information management 34 26 17 11 6 6 0 64 18 60
2019 Information technology 42 22 16 5 5 10 0 71 11 75
2019 Internal audit 62 20 0 0 8 10 0 91 9 10
2019 Policy 28 48 6 11 3 5 0 80 14 85
2019 Project management 33 42 21 5 0 0 0 75 5 20
2019 Other services to the public 60 33 7 0 0 0 0 93 0 15
2019 None of the above 32 29 9 14 12 2 1 63 27 85

Question 35. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 38 16 6 0 0 0 78 6 20
2024 Federal regulators 20 22 20 17 12 9 0 47 31 10
2024 Communications or public affairs 23 29 15 15 11 8 0 57 27 50
2024 Access to information and privacy 32 19 34 0 8 0 7 55 9 10
2024 Security 27 40 10 14 4 5 0 71 19 25
2024 Library services 11 7 26 16 15 24 0 24 41 25
2024 Legal services 18 29 20 14 11 7 0 51 27 1575
2024 Administration and operations 27 32 20 11 6 3 2 61 17 250
2024 Human resources 15 25 20 21 14 6 0 42 37 135
2024 Financial management 24 36 19 7 5 9 0 66 14 75
2024 Information management 13 30 15 21 13 4 3 46 37 45
2024 Information technology 18 20 21 10 20 11 1 43 33 70
2024 Data sciences 27 11 13 13 22 14 0 44 41 15
2024 Policy 17 30 16 21 13 3 0 48 35 95
2024 Project management 10 34 17 15 24 0 0 44 38 30
2024 Other services to the public 12 17 29 29 6 7 0 31 37 15
2024 None of the above 28 20 16 11 16 7 0 52 30 95
2022 Client contact centre 24 38 24 6 3 6 0 65 10 35
2022 Federal regulators 54 23 5 12 0 5 0 81 13 15
2022 Communications or public affairs 18 40 13 12 11 6 0 62 25 50
2022 Access to information and privacy 14 54 9 8 0 15 0 80 9 10
2022 Security 21 38 21 15 5 0 0 59 20 25
2022 Library services 45 30 10 5 5 5 0 79 10 15
2022 Legal services 25 32 17 13 7 7 0 61 21 1915
2022 Administration and operations 34 34 13 11 4 3 0 71 16 245
2022 Human resources 21 27 16 21 7 7 1 52 30 140
2022 Financial management 31 42 17 4 1 6 0 77 5 95
2022 Procurement 23 29 16 8 10 14 0 60 22 15
2022 Real property 15 7 26 32 19 0 0 22 51 10
2022 Information management 26 35 7 12 8 12 0 69 23 55
2022 Information technology 22 33 13 15 10 6 0 59 27 85
2022 Data sciences 12 26 19 30 0 12 0 44 34 15
2022 Policy 29 34 11 12 6 7 0 69 19 100
2022 Project management 37 22 22 10 0 8 0 65 11 40
2022 Other services to the public 46 34 0 0 15 6 0 84 16 15
2022 None of the above 27 26 12 15 10 9 1 59 27 95
2020 Client contact centre 24 50 27 0 0 0 0 73 0 20
2020 Federal regulators 27 39 22 0 0 11 0 75 0 20
2020 Communications or public affairs 23 41 17 7 3 9 0 70 11 60
2020 Access to information and privacy 18 32 13 7 13 18 0 61 24 15
2020 Security 33 29 20 14 4 0 0 62 18 25
2020 Library services 12 59 8 0 12 8 0 77 14 25
2020 Legal services 25 33 19 11 5 6 0 62 18 1815
2020 Administration and operations 39 37 10 7 3 4 0 80 10 240
2020 Human resources 25 32 25 13 1 4 0 59 15 135
2020 Financial management 36 35 14 3 6 6 0 75 10 115
2020 Procurement 15 45 15 7 0 18 0 73 9 15
2020 Real property 37 27 21 7 0 8 0 69 8 15
2020 Information management 35 44 9 5 5 0 2 80 11 55
2020 Information technology 29 31 27 9 0 5 0 63 9 105
2020 Data sciences 43 29 0 6 14 7 0 78 22 15
2020 Policy 24 42 10 14 5 4 0 69 20 110
2020 Project management 55 32 0 0 9 4 0 91 9 25
2020 Other services to the public 39 17 17 20 0 7 0 61 21 15
2020 None of the above 26 25 15 16 9 8 1 56 27 85
2019 Client contact centre 22 40 11 17 10 0 0 62 27 20
2019 Federal regulators 31 38 18 6 0 6 0 74 7 15
2019 Communications or public affairs 11 37 22 18 7 5 0 51 26 60
2019 Access to information and privacy 21 27 23 15 13 0 0 48 29 20
2019 Security 18 37 21 14 3 7 0 59 19 30
2019 Library services 25 24 9 19 14 10 0 55 36 20
2019 Legal services 17 29 21 16 9 7 0 50 28 1520
2019 Administration and operations 30 35 14 10 5 5 0 69 17 235
2019 Human resources 14 33 26 20 5 2 0 48 26 125
2019 Financial management 27 41 22 5 4 2 0 69 9 105
2019 Procurement 16 27 25 12 20 0 0 42 33 15
2019 Information management 23 27 16 12 14 7 0 55 28 60
2019 Information technology 21 30 22 2 10 15 0 59 14 75
2019 Internal audit 52 30 0 0 8 10 0 91 9 10
2019 Policy 22 40 14 16 3 6 0 65 20 90
2019 Project management 29 38 24 9 0 0 0 67 9 20
2019 Other services to the public 49 45 7 0 0 0 0 93 0 15
2019 None of the above 17 33 15 15 12 5 3 55 29 85

Question 36. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 31 42 17 11 0 0 0 72 11 20
2024 Federal regulators 31 21 19 7 21 0 0 52 29 10
2024 Communications or public affairs 23 31 21 14 9 1 0 55 24 50
2024 Access to information and privacy 32 16 8 18 26 0 0 48 44 10
2024 Security 27 36 14 15 0 8 0 69 16 25
2024 Library services 8 22 26 22 15 8 0 32 40 25
2024 Legal services 19 33 19 17 10 3 0 53 28 1580
2024 Administration and operations 27 38 15 11 7 2 1 66 18 250
2024 Human resources 12 32 17 20 17 1 0 45 38 140
2024 Financial management 25 41 13 11 4 5 0 70 16 75
2024 Information management 19 35 16 20 9 2 0 55 29 45
2024 Information technology 22 19 15 19 16 10 0 45 39 70
2024 Data sciences 35 24 0 13 28 0 0 59 41 15
2024 Policy 14 30 18 18 17 3 0 46 36 95
2024 Project management 8 42 21 8 21 0 0 50 29 30
2024 Other services to the public 12 21 13 48 5 0 0 33 54 15
2024 None of the above 24 26 18 12 14 6 0 53 28 95
2022 Client contact centre 26 37 16 5 3 13 0 73 9 35
2022 Federal regulators 65 13 5 12 0 5 0 81 13 15
2022 Communications or public affairs 26 42 7 12 13 0 0 68 25 50
2022 Access to information and privacy 19 58 8 8 0 7 0 83 8 10
2022 Security 31 26 12 19 13 0 0 56 32 25
2022 Library services 45 22 12 10 5 5 0 71 16 15
2022 Legal services 26 35 15 14 7 3 0 62 22 1915
2022 Administration and operations 34 36 8 14 5 2 1 72 20 245
2022 Human resources 26 32 10 17 13 2 0 60 30 140
2022 Financial management 35 46 9 5 2 3 0 83 7 95
2022 Procurement 12 49 6 23 10 0 0 61 34 15
2022 Real property 15 15 23 19 17 11 0 33 41 10
2022 Information management 26 37 11 13 5 8 0 68 19 55
2022 Information technology 27 29 19 10 13 2 0 57 23 85
2022 Data sciences 21 17 38 18 6 0 0 38 24 15
2022 Policy 28 36 11 17 5 4 0 66 22 100
2022 Project management 45 25 19 7 4 0 0 69 12 40
2022 Other services to the public 25 51 9 0 15 0 0 76 15 15
2022 None of the above 30 36 12 8 12 3 0 67 20 95
2020 Client contact centre 35 44 16 0 0 5 0 83 0 20
2020 Federal regulators 27 39 34 0 0 0 0 66 0 20
2020 Communications or public affairs 29 49 12 5 3 2 0 79 9 60
2020 Access to information and privacy 25 25 26 0 13 11 0 56 14 15
2020 Security 33 22 28 9 8 0 0 55 18 25
2020 Library services 8 46 29 4 4 8 0 59 9 25
2020 Legal services 27 37 15 13 5 2 0 66 19 1825
2020 Administration and operations 36 39 11 8 4 2 0 77 12 240
2020 Human resources 31 33 17 16 3 1 0 64 19 135
2020 Financial management 35 41 11 6 3 4 0 80 9 115
2020 Procurement 31 37 24 0 7 0 0 69 7 15
2020 Real property 23 49 13 7 0 8 0 79 8 15
2020 Information management 32 44 8 10 3 0 2 78 14 55
2020 Information technology 30 40 12 13 4 1 0 70 17 105
2020 Data sciences 22 44 6 14 7 7 0 70 23 15
2020 Policy 27 39 16 12 3 3 0 68 15 115
2020 Project management 52 31 5 4 4 4 0 87 9 25
2020 Other services to the public 39 31 6 18 0 7 0 74 19 15
2020 None of the above 30 34 14 14 8 0 0 64 23 85
2019 Client contact centre 33 40 11 10 6 0 0 74 16 20
2019 Federal regulators 13 37 37 0 13 0 0 50 13 15
2019 Communications or public affairs 13 38 26 18 3 2 0 52 22 60
2019 Access to information and privacy 28 31 10 18 13 0 0 59 31 20
2019 Security 21 33 28 14 3 0 0 54 18 30
2019 Library services 25 20 12 29 10 4 0 47 40 25
2019 Legal services 15 31 19 20 11 3 0 48 32 1530
2019 Administration and operations 30 34 15 12 6 3 0 66 18 235
2019 Human resources 16 36 14 22 11 1 0 52 34 130
2019 Financial management 23 44 14 11 6 2 0 68 17 105
2019 Procurement 25 12 33 12 18 0 0 37 30 15
2019 Information management 23 35 15 9 14 5 0 61 24 60
2019 Information technology 24 34 21 6 8 6 0 63 15 75
2019 Internal audit 52 30 0 0 8 10 0 91 9 10
2019 Policy 19 39 20 13 8 1 0 59 21 90
2019 Project management 9 54 24 4 0 9 0 69 5 20
2019 Other services to the public 30 30 7 23 0 10 0 67 25 15
2019 None of the above 17 30 17 16 16 1 3 49 33 85
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Workforce

Performance management

Question 9. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 61 19 12 8 0 0 0 79 8 20
2024 Federal regulators 62 27 0 12 0 0 0 88 12 10
2024 Communications or public affairs 24 39 16 14 5 1 0 64 20 50
2024 Access to information and privacy 36 41 9 0 0 0 15 90 0 10
2024 Security 59 33 4 4 0 0 0 92 4 25
2024 Library services 12 47 19 12 10 0 0 59 22 25
2024 Legal services 27 39 14 11 9 0 0 66 20 1575
2024 Administration and operations 35 33 18 8 6 1 0 68 14 250
2024 Human resources 28 40 15 12 3 0 1 70 15 140
2024 Financial management 46 35 12 3 3 0 1 82 5 75
2024 Information management 34 24 25 9 8 0 0 58 17 45
2024 Information technology 30 30 22 6 11 1 0 60 17 70
2024 Data sciences 45 24 7 11 11 0 0 70 23 15
2024 Policy 31 41 11 11 7 0 0 72 18 95
2024 Project management 56 21 12 0 11 0 0 78 11 30
2024 Other services to the public 19 43 33 5 0 0 0 62 5 15
2024 None of the above 27 33 13 10 17 0 0 60 27 95
2022 Client contact centre 29 44 15 6 6 0 0 73 12 35
2022 Federal regulators 59 25 10 6 0 0 0 84 6 15
2022 Communications or public affairs 42 28 13 2 15 0 0 70 17 50
2022 Access to information and privacy 55 21 0 24 0 0 0 76 24 10
2022 Security 38 30 7 21 4 0 0 68 25 25
2022 Library services 42 43 11 5 0 0 0 85 5 15
2022 Legal services 32 38 12 11 7 0 0 70 18 1915
2022 Administration and operations 44 30 11 9 5 0 0 74 15 245
2022 Human resources 42 34 11 10 3 0 0 75 14 140
2022 Financial management 44 32 15 7 2 0 0 76 9 95
2022 Procurement 21 51 23 5 0 0 0 72 5 15
2022 Real property 31 31 17 21 0 0 0 62 21 10
2022 Information management 34 48 9 5 4 0 0 82 8 55
2022 Information technology 36 40 13 3 8 0 0 76 11 85
2022 Data sciences 34 42 0 18 6 0 0 76 24 15
2022 Policy 48 37 4 9 2 0 0 85 11 100
2022 Project management 38 39 14 5 4 0 0 76 9 40
2022 Other services to the public 27 39 17 9 7 0 0 67 16 15
2022 None of the above 45 25 6 15 10 0 0 70 25 95
2020 Client contact centre 12 55 12 21 0 0 0 67 21 15
2020 Federal regulators 21 39 17 17 6 0 0 61 22 20
2020 Communications or public affairs 42 31 15 9 3 0 0 73 12 60
2020 Access to information and privacy 30 39 6 6 19 0 0 68 25 15
2020 Security 29 49 4 5 13 0 0 78 18 25
2020 Library services 28 33 16 18 4 0 0 61 22 25
2020 Legal services 30 40 12 12 6 0 0 71 18 1820
2020 Administration and operations 38 40 9 10 3 0 0 78 13 240
2020 Human resources 43 36 8 10 2 0 0 80 13 135
2020 Financial management 44 32 15 6 3 0 0 76 9 115
2020 Procurement 24 45 17 15 0 0 0 69 15 15
2020 Real property 64 14 0 22 0 0 0 78 22 15
2020 Information management 41 35 12 6 6 0 0 75 12 55
2020 Information technology 29 45 13 9 3 1 0 74 12 105
2020 Data sciences 58 42 0 0 0 0 0 100 0 15
2020 Policy 42 44 7 5 2 0 0 86 7 110
2020 Project management 65 17 0 9 8 0 0 83 17 25
2020 Other services to the public 59 13 17 7 0 0 4 75 8 15
2020 None of the above 33 31 11 13 12 0 0 64 24 85
2019 Client contact centre 35 46 9 4 6 0 0 81 10 20
2019 Federal regulators 31 31 19 13 0 6 0 65 14 15
2019 Communications or public affairs 32 42 12 11 3 0 0 74 15 60
2019 Access to information and privacy 24 48 15 4 9 0 0 71 13 20
2019 Security 40 32 14 3 7 0 3 74 11 30
2019 Library services 32 34 8 21 4 0 0 67 25 25
2019 Legal services 22 39 12 15 11 0 0 61 26 1525
2019 Administration and operations 36 38 9 11 6 0 0 75 17 235
2019 Human resources 33 43 12 7 5 0 0 77 11 130
2019 Financial management 34 44 15 4 2 0 1 79 6 105
2019 Procurement 23 40 24 0 12 0 0 64 12 15
2019 Information management 33 38 11 12 7 0 0 71 19 60
2019 Information technology 34 37 13 9 8 0 0 71 17 75
2019 Internal audit 52 20 10 10 8 0 0 72 18 10
2019 Policy 42 28 11 8 10 0 0 70 18 85
2019 Project management 43 33 14 6 4 0 0 76 10 20
2019 Other services to the public 51 35 14 0 0 0 0 86 0 15
2019 None of the above 33 30 15 11 10 0 1 64 21 85

Question 10. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 53 35 4 8 0 0 0 88 8 20
2024 Federal regulators 49 39 0 12 0 0 0 88 12 10
2024 Communications or public affairs 25 48 13 10 4 0 0 73 14 50
2024 Access to information and privacy 31 69 0 0 0 0 0 100 0 10
2024 Security 36 57 3 4 0 0 0 93 4 25
2024 Library services 19 61 13 7 0 0 0 80 7 25
2024 Legal services 32 48 9 7 3 0 0 81 10 1575
2024 Administration and operations 39 37 13 7 4 0 0 76 11 250
2024 Human resources 38 45 7 8 2 0 0 83 9 140
2024 Financial management 54 38 2 4 1 0 0 93 5 75
2024 Information management 30 50 10 3 7 0 0 80 10 45
2024 Information technology 34 41 9 8 8 0 0 75 16 70
2024 Data sciences 31 49 7 7 6 0 0 79 13 15
2024 Policy 29 54 7 8 2 0 0 83 10 95
2024 Project management 43 26 17 6 8 0 0 69 14 30
2024 Other services to the public 36 37 8 5 14 0 0 73 19 15
2024 None of the above 32 40 11 12 6 0 0 72 17 95
2022 Client contact centre 40 46 11 3 0 0 0 85 3 35
2022 Federal regulators 60 40 0 0 0 0 0 100 0 15
2022 Communications or public affairs 29 49 7 4 11 0 0 78 15 50
2022 Access to information and privacy 39 29 8 16 8 0 0 68 24 10
2022 Security 29 27 19 13 13 0 0 56 26 25
2022 Library services 38 35 22 5 0 0 0 73 5 15
2022 Legal services 37 47 8 6 2 0 0 85 8 1915
2022 Administration and operations 42 44 6 6 2 0 0 86 8 245
2022 Human resources 43 40 5 9 3 0 1 83 12 140
2022 Financial management 47 42 4 6 1 0 0 88 7 95
2022 Procurement 32 33 24 11 0 0 0 65 11 15
2022 Real property 39 21 21 19 0 0 0 60 19 10
2022 Information management 39 54 4 3 0 0 0 93 3 55
2022 Information technology 38 48 3 8 4 0 0 85 12 85
2022 Data sciences 28 66 0 6 0 0 0 94 6 15
2022 Policy 37 46 5 9 3 0 0 83 11 100
2022 Project management 42 44 9 5 0 0 0 86 5 40
2022 Other services to the public 62 24 0 0 15 0 0 85 15 15
2022 None of the above 37 39 10 9 4 0 0 77 13 95
2020 Client contact centre 34 55 11 0 0 0 0 89 0 20
2020 Federal regulators 55 17 11 17 0 0 0 72 17 20
2020 Communications or public affairs 27 44 16 14 0 0 0 71 14 60
2020 Access to information and privacy 32 29 13 7 19 0 0 61 26 15
2020 Security 37 41 0 22 0 0 0 78 22 25
2020 Library services 38 35 19 9 0 0 0 73 9 25
2020 Legal services 34 44 12 8 2 0 0 79 10 1815
2020 Administration and operations 41 45 8 4 1 0 0 86 6 240
2020 Human resources 45 35 13 4 1 0 1 81 6 135
2020 Financial management 43 41 6 7 3 0 0 84 10 115
2020 Procurement 24 43 15 18 0 0 0 67 18 15
2020 Real property 49 42 0 8 0 0 0 92 8 15
2020 Information management 39 38 17 3 2 0 0 78 6 55
2020 Information technology 28 50 12 7 2 2 0 79 9 105
2020 Data sciences 43 49 0 7 0 0 0 93 7 15
2020 Policy 37 42 8 9 4 0 0 79 13 110
2020 Project management 70 22 0 4 4 0 0 92 8 25
2020 Other services to the public 37 52 4 7 0 0 0 88 7 15
2020 None of the above 38 40 9 8 5 0 0 78 13 85
2019 Client contact centre 26 64 4 0 6 0 0 90 6 20
2019 Federal regulators 31 63 6 0 0 0 0 94 0 15
2019 Communications or public affairs 23 42 13 17 5 0 0 65 22 60
2019 Access to information and privacy 27 43 6 14 9 0 0 70 23 20
2019 Security 39 44 7 10 0 0 0 83 10 30
2019 Library services 27 41 8 20 4 0 0 68 24 25
2019 Legal services 28 45 13 11 3 0 0 73 14 1520
2019 Administration and operations 32 45 12 7 3 0 1 78 10 230
2019 Human resources 44 33 10 13 1 0 0 76 13 130
2019 Financial management 35 44 12 6 2 0 1 80 8 110
2019 Procurement 39 42 13 0 7 0 0 80 7 15
2019 Information management 29 42 14 14 1 0 0 71 15 60
2019 Information technology 36 45 10 4 5 0 0 81 9 75
2019 Internal audit 58 33 0 0 9 0 0 91 9 10
2019 Policy 33 43 9 10 5 0 0 75 15 85
2019 Project management 30 65 5 0 0 0 0 95 0 20
2019 Other services to the public 54 37 0 9 0 0 0 91 9 10
2019 None of the above 42 30 14 7 6 0 1 74 13 85

Question 27. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 64 23 9 4 0 0 0 87 4 20
2024 Federal regulators 52 29 0 10 9 0 0 81 19 10
2024 Communications or public affairs 41 35 12 3 7 2 0 78 10 50
2024 Access to information and privacy 38 46 0 8 0 0 7 91 9 10
2024 Security 60 30 3 4 4 0 0 89 8 25
2024 Library services 45 34 14 0 7 0 0 80 7 25
2024 Legal services 38 34 12 8 6 1 0 73 15 1575
2024 Administration and operations 47 29 11 8 4 0 1 77 12 250
2024 Human resources 40 40 10 7 2 0 0 81 9 140
2024 Financial management 67 17 7 6 4 0 0 84 9 75
2024 Information management 52 25 14 3 6 0 0 77 10 45
2024 Information technology 37 36 10 8 9 0 0 73 17 70
2024 Data sciences 55 26 6 7 6 0 0 81 13 15
2024 Policy 49 31 7 6 6 0 1 80 12 95
2024 Project management 53 21 6 6 11 0 3 76 17 30
2024 Other services to the public 35 30 8 22 5 0 0 65 27 15
2024 None of the above 39 30 16 2 13 0 0 69 15 95
2022 Client contact centre 47 41 6 4 3 0 0 88 6 35
2022 Federal regulators 65 19 11 5 0 0 0 84 5 15
2022 Communications or public affairs 38 40 13 5 4 0 0 79 9 50
2022 Access to information and privacy 47 29 8 8 8 0 0 76 16 10
2022 Security 43 26 16 8 8 0 0 68 16 25
2022 Library services 58 30 0 12 0 0 0 88 12 15
2022 Legal services 40 35 10 9 4 1 0 76 14 1915
2022 Administration and operations 50 33 9 5 3 0 0 84 8 245
2022 Human resources 43 37 8 6 6 0 0 80 12 140
2022 Financial management 50 29 16 4 1 0 0 79 5 95
2022 Procurement 27 35 23 15 0 0 0 62 15 15
2022 Real property 39 26 25 9 0 0 0 65 9 10
2022 Information management 57 31 7 2 0 2 0 90 2 55
2022 Information technology 46 36 7 4 6 0 0 82 11 85
2022 Data sciences 60 23 6 12 0 0 0 82 12 15
2022 Policy 51 31 11 6 1 0 0 82 7 100
2022 Project management 62 29 2 7 0 0 0 91 7 40
2022 Other services to the public 79 14 0 0 7 0 0 93 7 15
2022 None of the above 43 29 13 11 3 1 0 72 14 95
2020 Client contact centre 41 32 11 11 5 0 0 73 17 20
2020 Federal regulators 45 38 6 11 0 0 0 83 11 20
2020 Communications or public affairs 40 38 12 3 5 2 0 79 9 60
2020 Access to information and privacy 49 32 0 0 19 0 0 81 19 15
2020 Security 58 15 13 5 8 0 0 73 13 25
2020 Library services 37 38 8 8 8 0 0 75 16 25
2020 Legal services 41 34 11 9 5 0 0 75 14 1820
2020 Administration and operations 54 28 11 5 1 0 0 83 6 240
2020 Human resources 51 27 13 6 3 0 0 78 9 135
2020 Financial management 47 32 13 3 4 1 1 80 7 115
2020 Procurement 39 61 0 0 0 0 0 100 0 15
2020 Real property 51 41 0 8 0 0 0 92 8 15
2020 Information management 58 21 5 7 6 0 2 81 14 55
2020 Information technology 48 34 8 7 2 1 0 82 9 105
2020 Data sciences 65 22 13 0 0 0 0 87 0 15
2020 Policy 54 28 11 6 2 0 0 81 8 110
2020 Project management 61 18 5 5 12 0 0 78 17 25
2020 Other services to the public 41 31 24 0 0 0 4 75 0 15
2020 None of the above 48 25 7 9 10 0 0 74 19 85
2019 Client contact centre 45 36 14 0 6 0 0 80 6 20
2019 Federal regulators 63 26 5 6 0 0 0 89 6 15
2019 Communications or public affairs 44 32 8 11 3 2 0 76 15 60
2019 Access to information and privacy 40 20 15 13 4 0 7 65 19 20
2019 Security 64 25 11 0 0 0 0 89 0 25
2019 Library services 41 16 9 16 18 0 0 57 34 25
2019 Legal services 34 36 13 10 6 1 1 71 16 1530
2019 Administration and operations 48 26 13 8 5 0 0 74 13 235
2019 Human resources 49 32 11 3 5 0 0 81 8 130
2019 Financial management 49 36 7 5 3 0 0 85 8 110
2019 Procurement 28 39 18 8 6 0 0 67 14 15
2019 Information management 41 24 16 8 7 0 4 68 16 60
2019 Information technology 45 40 5 4 5 0 1 86 9 75
2019 Internal audit 42 30 0 20 8 0 0 72 28 10
2019 Policy 48 30 9 7 3 1 2 80 10 90
2019 Project management 37 59 0 0 4 0 0 96 4 20
2019 Other services to the public 61 24 8 7 0 0 0 85 7 10
2019 None of the above 34 29 12 12 9 1 4 66 21 85

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 59 24 13 4 0 0 0 83 4 20
2024 Federal regulators 62 10 9 19 0 0 0 72 19 10
2024 Communications or public affairs 25 33 19 23 0 0 0 58 23 50
2024 Access to information and privacy 38 26 0 28 8 0 0 64 36 10
2024 Security 42 39 3 17 0 0 0 80 17 25
2024 Library services 27 41 7 13 12 0 0 68 24 25
2024 Legal services 34 45 8 10 3 0 0 79 13 1565
2024 Administration and operations 37 40 11 7 4 0 1 77 11 250
2024 Human resources 33 42 12 12 1 1 0 75 12 140
2024 Financial management 43 41 3 11 3 0 0 84 14 75
2024 Information management 42 50 5 0 3 0 0 92 3 45
2024 Information technology 30 32 20 7 9 1 1 63 17 70
2024 Data sciences 51 23 19 0 6 0 0 75 6 15
2024 Policy 25 44 9 16 7 0 0 69 22 95
2024 Project management 35 26 12 19 8 0 0 61 27 30
2024 Other services to the public 43 30 8 13 6 0 0 73 19 15
2024 None of the above 29 38 13 13 7 0 0 67 20 95
2022 Client contact centre 42 51 6 0 0 0 0 94 0 35
2022 Federal regulators 65 29 6 0 0 0 0 94 0 15
2022 Communications or public affairs 33 51 5 4 5 0 2 85 9 50
2022 Access to information and privacy 54 46 0 0 0 0 0 100 0 10
2022 Security 32 30 14 11 13 0 0 62 24 25
2022 Library services 26 56 13 5 0 0 0 82 5 15
2022 Legal services 39 44 6 8 3 0 0 82 11 1915
2022 Administration and operations 44 37 9 9 2 0 0 80 11 240
2022 Human resources 45 40 7 6 2 0 1 85 8 140
2022 Financial management 44 36 11 7 1 0 0 80 8 95
2022 Procurement 34 20 19 27 0 0 0 54 27 15
2022 Real property 39 61 0 0 0 0 0 100 0 10
2022 Information management 45 34 11 9 0 2 0 80 9 55
2022 Information technology 40 38 8 7 7 0 0 79 14 85
2022 Data sciences 58 31 12 0 0 0 0 88 0 15
2022 Policy 35 42 9 10 2 1 1 79 12 100
2022 Project management 47 44 2 2 4 0 0 92 6 40
2022 Other services to the public 71 7 15 7 0 0 0 78 7 15
2022 None of the above 38 39 8 11 3 0 1 78 14 95
2020 Client contact centre 41 42 0 17 0 0 0 83 17 20
2020 Federal regulators 39 44 11 0 6 0 0 83 6 20
2020 Communications or public affairs 36 34 17 5 3 0 3 73 9 60
2020 Access to information and privacy 32 19 24 6 19 0 0 51 25 15
2020 Security 30 40 30 0 0 0 0 70 0 25
2020 Library services 40 39 13 4 0 0 4 82 4 25
2020 Legal services 38 43 9 8 1 0 0 81 10 1805
2020 Administration and operations 51 35 8 6 0 0 0 86 6 240
2020 Human resources 45 41 4 8 1 0 1 87 9 135
2020 Financial management 47 39 8 3 3 0 1 86 5 110
2020 Procurement 48 21 15 7 9 0 0 69 17 15
2020 Real property 51 43 6 0 0 0 0 94 0 15
2020 Information management 51 25 13 9 0 2 0 77 10 55
2020 Information technology 34 40 14 9 2 0 0 75 11 105
2020 Data sciences 43 36 13 7 0 0 0 80 7 15
2020 Policy 47 36 6 10 2 0 0 83 12 115
2020 Project management 74 9 4 5 8 0 0 83 13 25
2020 Other services to the public 45 42 14 0 0 0 0 86 0 15
2020 None of the above 39 35 11 7 8 0 0 74 14 85
2019 Client contact centre 37 40 4 8 11 0 0 77 19 20
2019 Federal regulators 49 45 6 0 0 0 0 94 0 15
2019 Communications or public affairs 28 25 29 13 3 0 2 54 17 60
2019 Access to information and privacy 24 37 9 14 9 0 6 65 25 20
2019 Security 50 35 7 7 0 0 0 85 7 25
2019 Library services 20 35 12 21 13 0 0 54 34 25
2019 Legal services 29 46 9 12 3 0 0 76 15 1515
2019 Administration and operations 38 42 7 10 3 0 1 80 13 235
2019 Human resources 38 35 15 9 3 0 1 73 12 130
2019 Financial management 38 49 8 4 1 0 1 87 5 105
2019 Procurement 16 24 33 20 6 0 0 40 27 15
2019 Information management 35 38 9 13 5 0 0 73 18 60
2019 Information technology 36 40 12 4 8 0 0 76 11 75
2019 Internal audit 55 27 10 0 8 0 0 82 8 10
2019 Policy 38 42 8 9 3 0 0 80 12 85
2019 Project management 34 43 15 9 0 0 0 77 9 20
2019 Other services to the public 54 20 11 15 0 0 0 73 15 10
2019 None of the above 29 46 13 7 2 0 3 77 10 85

Question 28. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 73 9 7 11 0 0 0 82 11 20
2024 Federal regulators 62 29 0 0 9 0 0 91 9 10
2024 Communications or public affairs 48 11 15 11 10 5 0 62 22 50
2024 Access to information and privacy 60 8 0 8 7 16 0 82 18 10
2024 Security 59 30 7 0 4 0 0 89 4 25
2024 Library services 65 21 8 3 3 0 0 85 7 25
2024 Legal services 49 28 11 6 5 1 0 78 11 1575
2024 Administration and operations 51 19 16 4 5 2 2 73 10 250
2024 Human resources 49 29 11 6 3 3 0 80 9 140
2024 Financial management 73 16 4 3 4 0 1 90 6 75
2024 Information management 61 19 16 0 3 0 0 80 3 40
2024 Information technology 40 33 14 5 4 0 3 75 10 70
2024 Data sciences 70 5 13 0 6 6 0 80 6 15
2024 Policy 58 20 10 4 3 1 3 82 7 95
2024 Project management 54 29 11 0 5 0 0 83 5 30
2024 Other services to the public 41 34 20 0 0 5 0 79 0 15
2024 None of the above 42 31 12 3 9 3 0 75 13 95
2022 Client contact centre 45 37 8 4 6 0 0 82 10 35
2022 Federal regulators 84 6 5 5 0 0 0 90 5 15
2022 Communications or public affairs 58 19 10 4 5 2 2 80 9 50
2022 Access to information and privacy 62 14 0 16 0 8 0 83 17 10
2022 Security 65 16 8 7 4 0 0 81 11 25
2022 Library services 63 28 0 0 0 0 9 100 0 15
2022 Legal services 51 26 11 6 4 2 1 79 10 1915
2022 Administration and operations 53 28 9 4 3 2 1 84 7 245
2022 Human resources 55 26 9 4 5 1 1 83 9 140
2022 Financial management 58 22 10 5 3 1 1 82 8 95
2022 Procurement 40 33 22 0 0 5 0 77 0 15
2022 Real property 42 32 26 0 0 0 0 74 0 10
2022 Information management 54 20 12 7 0 6 0 80 7 55
2022 Information technology 56 24 5 8 5 2 0 82 13 85
2022 Data sciences 71 11 12 6 0 0 0 82 6 15
2022 Policy 64 17 9 7 2 1 1 82 9 100
2022 Project management 68 21 5 2 2 0 2 91 4 40
2022 Other services to the public 71 22 0 0 7 0 0 93 7 15
2022 None of the above 50 24 11 6 4 3 2 78 10 95
2020 Client contact centre 47 26 16 5 6 0 0 73 11 20
2020 Federal regulators 62 21 6 11 0 0 0 83 11 20
2020 Communications or public affairs 54 21 14 3 3 2 3 78 7 60
2020 Access to information and privacy 49 25 6 0 19 0 0 75 19 15
2020 Security 55 24 9 4 4 3 0 82 9 25
2020 Library services 49 18 20 4 8 0 0 67 12 25
2020 Legal services 49 26 11 6 5 2 0 78 11 1820
2020 Administration and operations 58 22 10 3 3 2 2 83 7 240
2020 Human resources 59 19 11 5 2 1 3 81 8 135
2020 Financial management 50 29 11 5 3 1 2 80 8 115
2020 Procurement 67 7 18 0 0 0 7 80 0 15
2020 Real property 44 34 15 0 0 7 0 83 0 15
2020 Information management 50 22 13 3 6 2 4 76 10 55
2020 Information technology 55 20 17 3 1 4 1 78 4 105
2020 Data sciences 64 22 7 7 0 0 0 86 7 15
2020 Policy 53 26 12 4 3 2 1 81 6 115
2020 Project management 61 27 0 0 12 0 0 88 12 25
2020 Other services to the public 46 6 23 7 0 6 11 64 9 15
2020 None of the above 48 20 14 6 11 0 1 69 17 85

Question 43. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 23 16 12 0 0 0 72 12 20
2024 Federal regulators 52 27 0 9 12 0 0 79 21 10
2024 Communications or public affairs 16 40 25 7 8 5 0 58 16 50
2024 Access to information and privacy 36 18 7 16 7 16 0 64 28 10
2024 Security 35 46 11 5 3 0 0 81 8 25
2024 Library services 8 28 33 23 4 4 0 38 28 25
2024 Legal services 20 36 15 14 11 2 0 58 26 1575
2024 Administration and operations 29 32 18 9 7 4 1 65 16 250
2024 Human resources 21 41 16 14 6 1 1 64 21 140
2024 Financial management 39 38 12 3 6 2 0 79 9 75
2024 Information management 21 43 18 9 9 0 0 63 19 45
2024 Information technology 21 31 18 15 11 2 2 54 27 70
2024 Data sciences 35 19 0 13 22 12 0 61 39 15
2024 Policy 11 33 22 18 14 2 0 45 32 95
2024 Project management 9 48 9 20 14 0 0 57 34 30
2024 Other services to the public 7 43 33 17 0 0 0 50 17 15
2024 None of the above 19 28 18 13 18 4 0 49 32 95
2022 Client contact centre 37 45 3 0 9 6 0 88 10 35
2022 Federal regulators 65 22 13 0 0 0 0 87 0 15
2022 Communications or public affairs 28 32 21 9 7 3 0 62 17 50
2022 Access to information and privacy 41 53 0 7 0 0 0 93 7 10
2022 Security 34 38 11 5 8 4 0 75 14 25
2022 Library services 36 30 17 10 0 7 0 72 11 15
2022 Legal services 24 35 15 13 10 3 0 61 23 1915
2022 Administration and operations 30 41 10 9 7 3 0 73 16 245
2022 Human resources 29 41 14 5 5 5 1 75 11 140
2022 Financial management 34 41 16 8 0 1 0 76 8 95
2022 Procurement 18 28 10 27 5 12 0 51 37 15
2022 Real property 7 40 7 8 28 10 0 52 40 10
2022 Information management 25 37 14 11 7 6 0 66 19 55
2022 Information technology 27 38 12 9 11 3 0 67 20 85
2022 Data sciences 22 29 24 19 6 0 0 51 25 15
2022 Policy 23 36 16 14 5 5 0 63 20 100
2022 Project management 33 43 13 6 2 2 0 78 9 40
2022 Other services to the public 32 54 0 0 15 0 0 85 15 15
2022 None of the above 25 30 14 17 9 4 1 58 27 95
2020 Client contact centre 23 35 26 5 6 5 0 61 12 20
2020 Federal regulators 39 33 17 0 11 0 0 72 11 20
2020 Communications or public affairs 28 36 17 5 7 7 0 69 12 60
2020 Access to information and privacy 12 58 0 13 6 11 0 78 22 15
2020 Security 29 41 4 9 13 3 0 72 23 25
2020 Library services 17 44 18 17 4 0 0 61 21 25
2020 Legal services 23 34 16 15 10 2 0 58 25 1820
2020 Administration and operations 34 39 12 8 4 3 0 76 12 240
2020 Human resources 33 39 15 9 3 1 1 74 11 135
2020 Financial management 35 39 13 6 6 1 0 75 12 115
2020 Procurement 32 39 0 19 0 10 0 79 21 10
2020 Real property 37 28 20 0 8 7 0 70 9 15
2020 Information management 31 42 18 5 0 2 2 76 6 55
2020 Information technology 24 44 19 8 3 1 1 69 11 105
2020 Data sciences 22 36 22 13 7 0 0 58 20 15
2020 Policy 20 41 18 15 4 2 0 62 20 110
2020 Project management 43 40 0 5 12 0 0 83 17 25
2020 Other services to the public 41 21 12 10 7 7 0 68 19 15
2020 None of the above 22 32 22 8 12 2 1 56 21 85
2019 Client contact centre 27 22 21 14 16 0 0 49 30 20
2019 Federal regulators 26 44 24 6 0 0 0 69 6 15
2019 Communications or public affairs 20 34 23 11 5 7 0 58 17 60
2019 Access to information and privacy 7 49 26 10 9 0 0 56 19 20
2019 Security 34 30 18 11 7 0 0 64 18 25
2019 Library services 32 27 28 4 5 5 0 61 9 20
2019 Legal services 16 31 15 18 17 3 0 48 36 1525
2019 Administration and operations 35 35 13 8 8 1 0 70 16 230
2019 Human resources 21 35 21 9 12 2 0 57 21 130
2019 Financial management 29 43 15 6 4 3 0 74 10 105
2019 Procurement 16 26 12 6 24 16 0 50 36 15
2019 Information management 22 30 26 11 8 4 0 54 19 60
2019 Information technology 30 38 19 8 6 0 0 67 14 75
2019 Internal audit 55 27 0 10 8 0 0 82 18 10
2019 Policy 15 42 22 9 11 0 0 58 20 90
2019 Project management 20 27 26 23 0 4 0 49 24 20
2019 Other services to the public 52 33 0 16 0 0 0 84 16 15
2019 None of the above 14 28 23 13 16 5 1 45 31 85

Question 44a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 57 25 7 0 5 0 5 61 39 20
2024 Federal regulators 42 10 20 12 7 0 9 46 54 10
2024 Communications or public affairs 43 29 17 11 0 0 0 43 57 50
2024 Access to information and privacy 33 37 7 9 7 0 7 35 65 10
2024 Security 60 19 11 0 9 0 0 60 40 25
2024 Library services 29 13 21 17 8 4 8 33 67 25
2024 Legal services 34 24 18 10 9 2 4 36 64 1575
2024 Administration and operations 46 24 12 6 6 0 5 49 51 250
2024 Human resources 47 25 6 6 7 0 8 51 49 140
2024 Financial management 47 20 15 6 5 0 7 51 49 75
2024 Information management 42 22 8 4 6 2 16 51 49 45
2024 Information technology 37 26 14 8 6 0 9 40 60 70
2024 Data sciences 40 12 24 6 19 0 0 40 60 15
2024 Policy 28 23 19 11 11 2 6 30 70 95
2024 Project management 31 31 14 11 10 4 0 33 67 30
2024 Other services to the public 44 12 24 5 6 0 8 48 52 15
2024 None of the above 43 11 16 11 9 3 7 47 53 95
2022 Client contact centre 48 25 8 0 4 3 13 35
2022 Federal regulators 45 23 20 0 0 0 12 15
2022 Communications or public affairs 44 21 14 9 3 1 7 50
2022 Access to information and privacy 24 25 15 7 8 0 21 10
2022 Security 62 10 13 7 8 0 0 25
2022 Library services 36 29 6 10 5 0 15 15
2022 Legal services 37 25 17 8 7 2 4 1915
2022 Administration and operations 48 26 16 2 3 1 6 245
2022 Human resources 50 19 15 4 3 0 10 140
2022 Financial management 52 26 6 6 5 1 4 95
2022 Procurement 33 26 21 13 0 0 6 15
2022 Real property 44 18 21 9 7 0 0 10
2022 Information management 50 26 4 7 5 1 6 55
2022 Information technology 48 24 16 3 3 2 4 85
2022 Data sciences 65 5 18 0 6 6 0 15
2022 Policy 29 32 19 12 4 2 3 100
2022 Project management 50 28 15 2 5 0 0 40
2022 Other services to the public 49 24 13 0 15 0 0 15
2022 None of the above 39 25 15 6 8 2 6 95
2020 Client contact centre 51 26 11 0 6 0 5 20
2020 Federal regulators 56 21 6 11 0 0 6 20
2020 Communications or public affairs 43 21 16 7 5 0 9 60
2020 Access to information and privacy 25 13 18 13 13 6 13 15
2020 Security 40 13 25 13 4 0 4 25
2020 Library services 45 29 26 0 0 0 0 25
2020 Legal services 44 22 17 8 6 1 3 1825
2020 Administration and operations 56 23 12 3 2 0 3 240
2020 Human resources 53 24 14 3 2 0 4 135
2020 Financial management 47 28 8 4 3 1 8 115
2020 Procurement 45 0 15 17 7 0 16 15
2020 Real property 63 15 14 0 7 0 0 15
2020 Information management 52 20 13 5 6 0 4 55
2020 Information technology 44 30 9 6 3 2 7 105
2020 Data sciences 57 43 0 0 0 0 0 15
2020 Policy 44 21 17 7 7 0 4 115
2020 Project management 62 17 16 0 4 0 0 25
2020 Other services to the public 33 29 19 13 0 0 6 15
2020 None of the above 45 18 16 8 5 0 7 85
2019 Client contact centre 56 24 6 0 10 0 4 20
2019 Federal regulators 43 31 6 13 0 0 6 15
2019 Communications or public affairs 62 12 18 5 0 2 2 60
2019 Access to information and privacy 73 13 4 4 4 0 0 20
2019 Security 54 18 14 7 0 0 7 30
2019 Library services 41 29 18 4 4 0 4 20
2019 Legal services 43 25 15 7 5 1 3 1530
2019 Administration and operations 57 24 9 3 1 1 4 235
2019 Human resources 51 22 16 2 3 2 3 130
2019 Financial management 56 19 17 2 2 0 5 110
2019 Procurement 57 19 12 6 0 0 5 15
2019 Information management 61 16 11 3 4 0 5 60
2019 Information technology 49 31 5 6 1 1 6 75
2019 Internal audit 53 20 20 8 0 0 0 10
2019 Policy 42 34 9 6 3 3 2 90
2019 Project management 53 15 24 0 4 0 4 20
2019 Other services to the public 47 17 29 7 0 0 0 15
2019 None of the above 40 27 13 9 2 2 7 85

Question 44b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 68 8 0 0 7 0 16 81 19 20
2024 Federal regulators 50 12 7 0 12 0 19 62 38 10
2024 Communications or public affairs 55 5 12 6 9 0 14 64 36 50
2024 Access to information and privacy 42 7 18 8 0 16 9 56 44 10
2024 Security 76 8 0 0 0 0 16 91 9 25
2024 Library services 47 17 11 8 4 0 13 54 46 25
2024 Legal services 60 9 7 3 3 2 15 73 27 1575
2024 Administration and operations 68 7 3 2 2 0 17 83 17 250
2024 Human resources 55 8 9 4 4 0 20 69 31 140
2024 Financial management 58 11 5 1 6 0 19 71 29 75
2024 Information management 57 12 8 0 0 4 19 74 26 45
2024 Information technology 52 7 5 4 10 0 22 66 34 70
2024 Data sciences 40 5 25 7 11 0 11 45 55 15
2024 Policy 40 16 11 2 8 3 20 52 48 95
2024 Project management 42 14 16 11 3 3 12 49 51 30
2024 Other services to the public 67 12 0 6 0 0 15 78 22 15
2024 None of the above 54 11 5 2 4 2 22 71 29 95

Question 44c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 76 8 0 0 4 0 12 86 14 20
2024 Federal regulators 62 10 0 0 21 7 0 66 34 10
2024 Communications or public affairs 67 14 6 5 0 7 2 73 27 50
2024 Access to information and privacy 59 0 8 7 7 0 19 73 27 10
2024 Security 93 4 0 0 3 0 0 93 7 25
2024 Library services 79 0 3 0 4 6 8 92 8 25
2024 Legal services 67 10 6 2 3 5 6 76 24 1575
2024 Administration and operations 71 6 5 2 6 3 7 79 21 250
2024 Human resources 64 6 6 3 4 6 11 77 23 140
2024 Financial management 71 10 2 2 0 5 9 83 17 75
2024 Information management 68 4 5 0 8 4 10 80 20 45
2024 Information technology 64 9 3 0 5 3 17 80 20 70
2024 Data sciences 85 10 0 0 0 0 5 90 10 15
2024 Policy 56 17 6 1 2 5 12 68 32 95
2024 Project management 63 5 16 7 0 4 6 69 31 30
2024 Other services to the public 61 17 0 0 0 0 22 79 21 15
2024 None of the above 63 12 3 3 7 2 11 72 28 95
2022 Client contact centre 67 5 0 0 6 12 9 35
2022 Federal regulators 77 11 0 0 0 0 12 15
2022 Communications or public affairs 77 6 3 2 2 4 7 50
2022 Access to information and privacy 71 8 0 0 0 14 7 10
2022 Security 72 21 3 0 4 0 0 25
2022 Library services 95 0 0 0 0 0 5 15
2022 Legal services 72 8 5 1 2 6 6 1915
2022 Administration and operations 77 8 2 2 1 5 5 245
2022 Human resources 70 12 2 2 1 4 10 140
2022 Financial management 83 4 1 1 2 3 5 95
2022 Procurement 86 5 0 5 0 5 0 15
2022 Real property 62 0 16 0 0 7 14 10
2022 Information management 79 2 1 0 0 5 13 55
2022 Information technology 77 7 5 0 4 4 3 85
2022 Data sciences 77 12 6 0 0 0 6 15
2022 Policy 78 6 5 0 0 7 5 100
2022 Project management 71 10 9 0 2 5 2 40
2022 Other services to the public 78 14 0 0 7 0 0 15
2022 None of the above 71 4 4 2 7 3 11 95
2020 Client contact centre 51 27 5 0 6 0 11 20
2020 Federal regulators 78 6 6 0 0 6 6 20
2020 Communications or public affairs 83 3 3 0 2 3 5 60
2020 Access to information and privacy 68 0 0 0 13 7 13 15
2020 Security 59 11 9 4 0 13 4 25
2020 Library services 80 8 0 4 0 4 4 25
2020 Legal services 74 8 4 2 3 6 3 1825
2020 Administration and operations 77 8 5 2 0 1 5 240
2020 Human resources 81 9 3 1 3 1 4 135
2020 Financial management 75 8 3 0 1 5 7 115
2020 Procurement 67 24 0 0 0 0 9 15
2020 Real property 94 0 0 0 6 0 0 15
2020 Information management 82 4 0 4 0 6 4 55
2020 Information technology 78 7 4 1 2 2 7 105
2020 Data sciences 80 7 0 13 0 0 0 15
2020 Policy 77 8 6 0 3 2 4 110
2020 Project management 84 12 0 0 4 0 0 25
2020 Other services to the public 69 7 4 0 0 13 6 15
2020 None of the above 62 8 6 2 10 4 8 85
2019 Client contact centre 70 6 0 6 10 4 4 20
2019 Federal regulators 74 13 6 0 0 0 6 15
2019 Communications or public affairs 76 5 2 3 0 10 3 55
2019 Access to information and privacy 74 7 4 0 4 4 5 20
2019 Security 72 10 0 3 0 3 10 30
2019 Library services 90 5 0 0 4 0 0 20
2019 Legal services 74 7 5 2 3 5 4 1520
2019 Administration and operations 72 10 5 3 4 2 5 235
2019 Human resources 75 7 5 1 1 6 6 130
2019 Financial management 78 13 2 0 0 3 4 105
2019 Procurement 59 12 6 0 6 8 8 15
2019 Information management 74 12 2 0 3 5 4 60
2019 Information technology 78 5 4 2 4 3 4 75
2019 Internal audit 74 17 0 0 8 0 0 10
2019 Policy 77 11 4 0 4 1 2 85
2019 Project management 75 11 0 0 9 0 5 20
2019 Other services to the public 86 14 0 0 0 0 0 15
2019 None of the above 71 3 5 1 6 5 9 85

Question 44d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 65 7 7 4 5 0 12 74 26 20
2024 Federal regulators 91 0 0 0 0 0 9 100 0 10
2024 Communications or public affairs 71 13 2 2 0 2 10 81 19 50
2024 Access to information and privacy 81 0 0 0 0 0 19 100 0 10
2024 Security 90 4 0 0 0 0 7 96 4 25
2024 Library services 63 8 7 0 4 6 12 77 23 25
2024 Legal services 72 6 4 2 1 2 13 84 16 1575
2024 Administration and operations 68 8 5 3 2 2 12 79 21 250
2024 Human resources 66 6 4 4 4 1 16 79 21 140
2024 Financial management 77 2 4 0 1 1 14 92 8 75
2024 Information management 62 4 4 0 3 5 21 85 15 45
2024 Information technology 58 17 4 0 1 0 19 72 28 70
2024 Data sciences 79 10 0 0 6 0 5 83 17 15
2024 Policy 64 7 6 2 1 2 19 80 20 95
2024 Project management 66 12 9 3 0 0 10 74 26 30
2024 Other services to the public 78 0 0 0 0 0 22 100 0 15
2024 None of the above 64 1 3 3 2 2 24 87 13 95

Question 44e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 61 14 4 0 5 4 12 73 27 20
2024 Federal regulators 79 0 0 0 12 0 9 87 13 10
2024 Communications or public affairs 58 23 2 5 4 2 7 64 36 50
2024 Access to information and privacy 81 0 0 0 0 0 19 100 0 10
2024 Security 86 8 0 0 0 0 7 92 8 25
2024 Library services 44 12 8 6 12 6 12 54 46 25
2024 Legal services 62 11 7 3 3 3 11 72 28 1575
2024 Administration and operations 63 12 6 5 4 2 8 70 30 250
2024 Human resources 61 5 8 5 5 2 13 73 27 140
2024 Financial management 63 9 7 3 3 3 13 75 25 75
2024 Information management 56 7 4 3 3 5 21 76 24 45
2024 Information technology 53 13 9 4 1 0 19 66 34 70
2024 Data sciences 49 17 0 11 17 6 0 52 48 15
2024 Policy 56 8 9 6 6 1 14 65 35 95
2024 Project management 56 20 15 0 3 0 6 60 40 30
2024 Other services to the public 72 6 0 0 0 0 22 92 8 15
2024 None of the above 53 10 4 4 7 6 15 68 32 95

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 28 16 15 10 0 0 59 25 20
2024 Federal regulators 30 12 20 19 19 0 0 42 38 10
2024 Communications or public affairs 15 37 9 19 14 4 2 55 35 50
2024 Access to information and privacy 7 27 8 17 25 16 0 40 50 10
2024 Security 32 24 27 5 8 0 3 58 13 20
2024 Library services 8 20 18 15 34 6 0 29 52 25
2024 Legal services 17 32 10 18 20 2 2 51 39 1575
2024 Administration and operations 14 29 15 19 14 5 3 47 37 250
2024 Human resources 17 31 16 13 19 2 2 50 34 140
2024 Financial management 23 34 15 17 6 2 4 60 24 75
2024 Information management 11 30 19 17 15 3 5 44 35 45
2024 Information technology 13 24 19 12 26 2 3 39 41 70
2024 Data sciences 7 34 14 18 22 6 0 43 42 15
2024 Policy 7 30 10 22 26 3 3 39 51 95
2024 Project management 3 37 14 21 24 0 0 41 45 30
2024 Other services to the public 20 27 16 17 15 5 0 50 34 15
2024 None of the above 7 35 13 12 30 3 0 43 44 95
2022 Client contact centre 21 25 21 10 13 3 7 52 25 35
2022 Federal regulators 38 24 10 16 6 6 0 65 24 15
2022 Communications or public affairs 20 43 14 7 17 0 0 63 24 50
2022 Access to information and privacy 24 47 7 7 0 15 0 84 8 10
2022 Security 33 31 15 7 14 0 0 64 21 25
2022 Library services 8 24 12 7 31 10 9 39 47 15
2022 Legal services 22 31 11 17 16 2 1 55 34 1915
2022 Administration and operations 20 36 10 19 11 2 3 59 31 245
2022 Human resources 20 41 8 16 11 1 3 63 28 140
2022 Financial management 22 37 15 9 12 2 3 63 22 95
2022 Procurement 12 29 10 15 27 7 0 44 45 15
2022 Real property 10 40 0 14 36 0 0 50 50 10
2022 Information management 12 46 7 11 21 2 2 60 33 55
2022 Information technology 19 39 14 9 16 1 2 60 25 85
2022 Data sciences 7 26 6 18 37 6 0 35 58 15
2022 Policy 22 32 9 17 15 2 2 57 34 100
2022 Project management 21 31 19 18 11 0 0 52 28 40
2022 Other services to the public 24 15 32 9 13 0 8 42 24 15
2022 None of the above 19 30 13 16 16 2 4 52 35 95
2020 Client contact centre 24 27 21 11 11 0 6 54 23 20
2020 Federal regulators 38 17 22 6 17 0 0 55 22 20
2020 Communications or public affairs 23 31 18 7 10 6 5 60 19 60
2020 Access to information and privacy 25 24 13 13 13 6 6 56 30 15
2020 Security 21 37 8 13 18 3 0 59 32 25
2020 Library services 16 30 8 25 20 0 0 46 46 25
2020 Legal services 19 27 14 18 18 2 2 47 38 1825
2020 Administration and operations 21 32 14 19 11 2 1 55 31 240
2020 Human resources 35 24 13 14 6 3 4 64 22 135
2020 Financial management 24 32 16 10 11 4 3 60 23 115
2020 Procurement 14 34 0 14 23 0 15 56 44 15
2020 Real property 21 37 13 0 30 0 0 58 30 15
2020 Information management 24 33 16 11 12 2 2 60 24 55
2020 Information technology 21 35 14 12 13 3 2 59 26 105
2020 Data sciences 14 13 14 29 29 0 0 28 58 15
2020 Policy 18 32 14 21 9 1 5 53 32 115
2020 Project management 38 22 9 5 22 5 0 63 27 25
2020 Other services to the public 21 33 18 12 0 12 4 65 14 15
2020 None of the above 19 25 12 15 23 2 4 47 40 85
2019 Client contact centre 11 13 41 6 24 0 6 25 31 20
2019 Federal regulators 38 29 0 19 13 0 0 68 32 15
2019 Communications or public affairs 19 23 23 9 17 8 2 47 28 55
2019 Access to information and privacy 13 45 11 6 16 0 10 64 24 20
2019 Security 26 19 10 23 11 4 7 50 38 25
2019 Library services 22 22 13 18 21 0 4 46 41 20
2019 Legal services 15 25 13 18 26 2 1 41 46 1530
2019 Administration and operations 21 32 15 17 13 1 1 54 30 235
2019 Human resources 27 30 13 14 13 1 2 59 28 130
2019 Financial management 27 34 14 9 12 1 4 64 22 110
2019 Procurement 16 6 29 37 12 0 0 22 49 15
2019 Information management 21 18 10 29 20 0 2 39 50 60
2019 Information technology 22 30 22 11 9 0 5 55 21 75
2019 Internal audit 57 10 0 17 8 0 8 72 28 10
2019 Policy 20 29 10 19 19 2 1 51 39 90
2019 Project management 14 33 20 24 9 0 0 47 33 20
2019 Other services to the public 47 14 7 13 13 0 5 64 28 15
2019 None of the above 9 23 20 16 26 3 3 34 45 85

Empowerment

Question 14. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 22 21 7 0 0 0 73 7 20
2024 Federal regulators 40 10 19 31 0 0 0 50 31 10
2024 Communications or public affairs 26 40 9 17 8 0 0 66 26 50
2024 Access to information and privacy 27 58 8 0 0 0 7 91 0 10
2024 Security 63 31 3 3 0 0 0 94 3 25
2024 Library services 18 71 7 4 0 0 0 89 4 25
2024 Legal services 20 38 16 16 9 0 0 58 26 1575
2024 Administration and operations 34 33 15 12 5 0 0 68 17 250
2024 Human resources 35 40 14 8 2 0 1 75 10 140
2024 Financial management 53 35 10 1 1 0 0 88 2 75
2024 Information management 40 40 4 7 9 0 0 79 16 45
2024 Information technology 32 39 15 7 7 0 0 71 14 70
2024 Data sciences 34 23 21 11 11 0 0 57 22 15
2024 Policy 26 39 7 16 11 0 0 65 27 95
2024 Project management 30 38 21 8 3 0 0 68 11 30
2024 Other services to the public 18 38 22 17 5 0 0 55 23 15
2024 None of the above 24 36 14 15 9 2 0 61 25 95
2022 Client contact centre 27 45 19 4 5 0 0 72 9 35
2022 Federal regulators 54 30 5 11 0 0 0 84 11 15
2022 Communications or public affairs 37 27 16 8 9 4 0 66 17 50
2022 Access to information and privacy 47 44 8 0 0 0 0 92 0 10
2022 Security 49 15 0 28 8 0 0 64 36 25
2022 Library services 53 37 10 0 0 0 0 90 0 15
2022 Legal services 26 40 14 12 7 1 0 66 19 1915
2022 Administration and operations 35 43 12 6 3 0 1 79 9 245
2022 Human resources 36 39 17 5 3 0 0 76 8 140
2022 Financial management 36 47 9 5 3 0 0 82 8 95
2022 Procurement 17 72 0 5 6 0 0 89 11 15
2022 Real property 38 51 0 11 0 0 0 89 11 10
2022 Information management 33 46 13 7 2 0 0 79 9 55
2022 Information technology 45 37 5 7 6 0 0 82 13 85
2022 Data sciences 39 40 7 14 0 0 0 79 14 15
2022 Policy 38 39 10 9 4 0 0 77 13 100
2022 Project management 44 34 20 2 0 0 0 77 2 40
2022 Other services to the public 39 25 15 14 8 0 0 64 21 15
2022 None of the above 32 36 13 9 8 2 0 69 17 95
2020 Client contact centre 36 41 6 11 6 0 0 77 18 15
2020 Federal regulators 27 51 11 6 6 0 0 78 11 20
2020 Communications or public affairs 36 40 9 14 2 0 0 76 15 60
2020 Access to information and privacy 29 45 0 6 19 0 0 75 25 15
2020 Security 33 41 4 14 8 0 0 73 22 25
2020 Library services 45 43 0 8 4 0 0 88 12 25
2020 Legal services 26 40 16 13 5 0 0 66 18 1810
2020 Administration and operations 44 34 9 9 4 1 0 78 13 235
2020 Human resources 43 37 12 4 3 0 1 80 7 135
2020 Financial management 43 44 7 3 2 1 0 88 5 115
2020 Procurement 54 15 15 17 0 0 0 69 17 15
2020 Real property 42 42 0 15 0 0 0 85 15 15
2020 Information management 36 34 17 4 6 0 2 72 11 55
2020 Information technology 34 50 6 8 2 0 0 84 10 105
2020 Data sciences 51 49 0 0 0 0 0 100 0 15
2020 Policy 40 40 9 10 2 0 0 79 12 110
2020 Project management 70 17 4 5 4 0 0 87 9 25
2020 Other services to the public 43 26 24 0 7 0 0 69 7 15
2020 None of the above 26 32 15 19 7 0 0 58 27 85
2019 Client contact centre 40 40 10 4 6 0 0 80 10 20
2019 Federal regulators 13 68 13 6 0 0 0 81 6 15
2019 Communications or public affairs 27 38 17 17 2 0 0 65 18 60
2019 Access to information and privacy 29 39 9 6 18 0 0 68 23 20
2019 Security 41 41 3 10 3 0 0 83 14 30
2019 Library services 37 38 4 13 8 0 0 75 21 25
2019 Legal services 22 34 17 18 8 0 0 57 26 1510
2019 Administration and operations 30 45 11 10 4 0 0 75 14 230
2019 Human resources 39 37 17 2 5 0 0 76 7 130
2019 Financial management 29 51 12 5 2 1 0 82 7 105
2019 Procurement 22 43 29 0 6 0 0 65 6 15
2019 Information management 25 46 13 12 5 0 0 71 17 60
2019 Information technology 42 39 9 7 4 0 0 81 10 75
2019 Internal audit 55 27 0 10 8 0 0 82 18 10
2019 Policy 32 36 14 11 7 0 0 69 17 85
2019 Project management 34 57 4 4 0 0 0 91 4 20
2019 Other services to the public 65 21 7 7 0 0 0 86 7 15
2019 None of the above 30 27 12 15 15 0 1 57 31 85

Question 15. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 31 11 4 0 0 0 85 4 20
2024 Federal regulators 40 29 22 9 0 0 0 69 9 10
2024 Communications or public affairs 29 32 17 18 4 0 0 61 21 50
2024 Access to information and privacy 42 43 0 7 0 0 7 92 8 10
2024 Security 63 31 3 3 0 0 0 94 3 25
2024 Library services 30 47 11 12 0 0 0 77 12 25
2024 Legal services 26 40 17 10 6 0 0 67 16 1575
2024 Administration and operations 41 31 19 5 2 0 1 73 8 250
2024 Human resources 36 40 11 9 3 0 1 77 12 140
2024 Financial management 57 30 10 1 1 0 0 87 2 75
2024 Information management 35 37 14 4 11 0 0 72 15 45
2024 Information technology 32 39 15 9 5 0 0 71 14 70
2024 Data sciences 56 18 15 0 11 0 0 74 11 15
2024 Policy 31 47 5 13 4 0 0 77 18 95
2024 Project management 47 36 3 11 3 0 0 83 14 30
2024 Other services to the public 12 32 39 17 0 0 0 44 17 15
2024 None of the above 33 34 14 11 7 1 0 68 18 95
2022 Client contact centre 34 38 12 13 0 0 3 74 13 30
2022 Federal regulators 59 36 5 0 0 0 0 95 0 15
2022 Communications or public affairs 44 33 10 6 7 0 0 77 13 50
2022 Access to information and privacy 61 31 0 0 8 0 0 92 8 10
2022 Security 59 22 8 7 4 0 0 81 11 25
2022 Library services 68 26 5 0 0 0 0 95 0 15
2022 Legal services 33 38 15 9 4 0 0 71 14 1915
2022 Administration and operations 46 36 11 4 2 0 0 82 6 245
2022 Human resources 45 33 11 7 4 0 0 78 11 140
2022 Financial management 41 44 13 2 1 0 0 84 3 95
2022 Procurement 22 53 14 5 6 0 0 75 11 15
2022 Real property 39 40 11 9 0 0 0 79 9 10
2022 Information management 41 45 6 4 0 2 2 89 4 55
2022 Information technology 45 39 7 3 5 0 0 84 9 85
2022 Data sciences 69 18 13 0 0 0 0 87 0 15
2022 Policy 44 38 11 7 0 0 0 82 7 100
2022 Project management 47 44 5 2 2 0 0 91 4 40
2022 Other services to the public 62 9 16 6 7 0 0 72 13 15
2022 None of the above 40 30 14 10 6 2 0 71 16 95
2020 Client contact centre 23 49 11 11 6 0 0 73 17 20
2020 Federal regulators 38 39 22 0 0 0 0 78 0 20
2020 Communications or public affairs 43 38 9 7 2 2 0 83 9 60
2020 Access to information and privacy 42 32 0 13 13 0 0 75 25 15
2020 Security 45 28 9 4 13 0 0 73 18 25
2020 Library services 53 35 8 0 4 0 0 88 4 25
2020 Legal services 32 39 15 10 4 0 0 71 13 1815
2020 Administration and operations 49 33 11 4 2 0 0 82 7 240
2020 Human resources 52 31 10 4 2 0 1 84 5 135
2020 Financial management 52 37 6 2 1 1 1 91 3 115
2020 Procurement 46 30 24 0 0 0 0 76 0 15
2020 Real property 51 35 7 0 7 0 0 86 7 15
2020 Information management 38 37 13 9 4 0 0 74 13 55
2020 Information technology 47 34 13 6 0 0 0 81 6 105
2020 Data sciences 71 29 0 0 0 0 0 100 0 15
2020 Policy 44 37 8 7 3 0 0 82 10 110
2020 Project management 65 22 0 4 8 0 0 88 12 25
2020 Other services to the public 43 39 10 0 7 0 0 82 7 15
2020 None of the above 35 31 12 16 7 0 0 66 22 85
2019 Client contact centre 31 41 22 0 6 0 0 72 6 20
2019 Federal regulators 37 43 13 6 0 0 0 80 6 15
2019 Communications or public affairs 34 34 15 14 3 0 0 68 17 60
2019 Access to information and privacy 20 38 15 6 13 0 7 62 21 20
2019 Security 48 28 10 11 3 0 0 76 14 30
2019 Library services 38 33 9 8 12 0 0 71 20 25
2019 Legal services 26 36 18 12 7 0 0 62 20 1525
2019 Administration and operations 44 35 12 7 2 0 1 79 9 230
2019 Human resources 43 36 11 7 3 0 1 79 10 130
2019 Financial management 37 35 19 5 3 1 1 73 8 110
2019 Procurement 41 20 30 0 0 0 8 67 0 15
2019 Information management 35 35 19 4 9 0 0 69 12 60
2019 Information technology 50 29 10 4 6 0 0 79 10 75
2019 Internal audit 62 20 0 10 8 0 0 82 18 10
2019 Policy 42 33 8 9 8 0 0 75 17 85
2019 Project management 26 56 5 9 5 0 0 82 14 20
2019 Other services to the public 63 37 0 0 0 0 0 100 0 15
2019 None of the above 36 32 15 9 7 0 1 68 17 85

Question 16. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 67 16 10 3 4 0 0 83 8 20
2024 Federal regulators 52 19 19 10 0 0 0 71 10 10
2024 Communications or public affairs 34 38 12 12 4 0 0 72 16 50
2024 Access to information and privacy 33 41 19 0 0 0 7 80 0 10
2024 Security 52 36 7 5 0 0 0 88 5 25
2024 Library services 19 49 17 11 4 0 0 68 15 25
2024 Legal services 28 43 13 10 5 0 0 72 15 1575
2024 Administration and operations 41 39 12 6 2 0 0 80 8 250
2024 Human resources 36 42 12 6 2 0 1 79 8 140
2024 Financial management 55 35 6 1 2 0 0 90 4 75
2024 Information management 32 40 21 4 3 0 0 72 7 45
2024 Information technology 35 37 11 9 6 1 0 73 16 70
2024 Data sciences 51 17 15 0 11 6 0 72 12 15
2024 Policy 27 42 8 13 8 0 2 70 22 95
2024 Project management 42 33 3 9 14 0 0 75 23 30
2024 Other services to the public 36 24 27 13 0 0 0 60 13 15
2024 None of the above 38 29 14 15 4 0 0 67 19 95
2022 Client contact centre 45 36 10 9 0 0 0 81 9 35
2022 Federal regulators 65 14 17 5 0 0 0 78 5 15
2022 Communications or public affairs 32 45 8 8 7 0 0 77 15 50
2022 Access to information and privacy 61 15 16 8 0 0 0 76 8 10
2022 Security 56 17 11 12 4 0 0 73 16 25
2022 Library services 48 34 5 13 0 0 0 81 13 15
2022 Legal services 34 40 12 10 4 0 0 74 14 1915
2022 Administration and operations 50 35 6 7 3 0 0 85 10 245
2022 Human resources 43 39 8 10 1 1 0 82 11 140
2022 Financial management 45 44 8 2 2 0 0 88 4 95
2022 Procurement 20 59 6 15 0 0 0 79 15 15
2022 Real property 46 15 0 30 10 0 0 60 40 10
2022 Information management 47 40 1 6 5 0 0 87 12 55
2022 Information technology 43 38 5 6 7 1 1 82 13 85
2022 Data sciences 33 48 18 0 0 0 0 82 0 15
2022 Policy 44 33 10 9 3 0 0 78 12 100
2022 Project management 46 45 6 2 0 0 0 91 2 40
2022 Other services to the public 70 22 0 0 7 0 0 93 7 15
2022 None of the above 38 23 17 18 3 0 0 61 21 95
2020 Client contact centre 29 60 0 5 6 0 0 89 11 20
2020 Federal regulators 38 39 11 11 0 0 0 78 11 20
2020 Communications or public affairs 36 46 9 7 0 0 2 84 7 60
2020 Access to information and privacy 13 46 0 21 20 0 0 59 41 15
2020 Security 43 39 9 4 4 0 0 82 9 25
2020 Library services 45 47 8 0 0 0 0 92 0 25
2020 Legal services 29 45 12 10 4 0 0 74 14 1815
2020 Administration and operations 47 40 7 5 1 0 0 87 6 240
2020 Human resources 53 27 7 11 1 1 1 81 12 135
2020 Financial management 50 41 4 3 2 0 0 92 4 115
2020 Procurement 31 21 31 7 9 0 0 52 17 15
2020 Real property 51 34 7 8 0 0 0 85 8 15
2020 Information management 45 33 18 2 2 0 0 78 4 55
2020 Information technology 32 48 12 5 3 0 0 80 8 105
2020 Data sciences 64 36 0 0 0 0 0 100 0 15
2020 Policy 35 52 7 4 3 0 0 86 7 115
2020 Project management 66 22 0 0 12 0 0 88 12 25
2020 Other services to the public 40 42 18 0 0 0 0 82 0 15
2020 None of the above 36 40 7 9 6 0 1 77 16 85
2019 Client contact centre 36 39 19 0 6 0 0 75 6 20
2019 Federal regulators 36 26 19 13 0 6 0 66 14 15
2019 Communications or public affairs 31 41 18 10 0 0 0 72 10 60
2019 Access to information and privacy 27 40 9 9 15 0 0 67 24 20
2019 Security 51 32 10 7 0 0 0 83 7 30
2019 Library services 31 27 17 13 12 0 0 58 25 20
2019 Legal services 25 43 14 13 6 0 0 68 18 1505
2019 Administration and operations 39 37 14 7 2 0 1 77 9 230
2019 Human resources 35 46 14 4 1 0 0 81 6 130
2019 Financial management 40 47 8 3 2 0 0 87 4 105
2019 Procurement 21 45 19 8 6 0 0 66 14 15
2019 Information management 35 41 13 6 5 0 0 76 11 60
2019 Information technology 44 34 8 10 4 0 0 78 14 75
2019 Internal audit 52 30 10 0 8 0 0 82 8 10
2019 Policy 38 38 12 8 4 0 1 76 11 90
2019 Project management 26 64 10 0 0 0 0 90 0 20
2019 Other services to the public 60 40 0 0 0 0 0 100 0 15
2019 None of the above 31 37 13 4 14 0 2 69 17 80

Question 46. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 40 15 0 0 4 0 85 0 20
2024 Federal regulators 42 27 9 0 12 9 0 77 13 10
2024 Communications or public affairs 20 40 20 9 6 5 0 64 15 50
2024 Access to information and privacy 7 51 0 7 11 23 0 76 24 10
2024 Security 39 47 7 3 5 0 0 86 8 25
2024 Library services 15 35 30 4 4 12 0 57 9 25
2024 Legal services 16 39 21 13 6 5 0 57 21 1575
2024 Administration and operations 26 36 20 6 5 5 2 66 12 250
2024 Human resources 18 49 19 7 3 3 0 69 11 140
2024 Financial management 33 47 10 1 7 1 0 81 9 75
2024 Information management 23 37 28 0 8 2 2 63 8 45
2024 Information technology 24 37 19 7 10 1 2 63 17 70
2024 Data sciences 22 37 25 6 5 5 0 62 11 15
2024 Policy 19 36 23 15 5 2 0 56 21 95
2024 Project management 12 55 17 14 3 0 0 66 17 30
2024 Other services to the public 14 36 21 11 11 8 0 54 23 15
2024 None of the above 18 35 20 7 9 9 2 59 19 95
2022 Client contact centre 30 49 9 3 3 6 0 85 6 35
2022 Federal regulators 51 27 5 5 0 12 0 89 6 15
2022 Communications or public affairs 33 31 14 12 7 3 0 66 19 50
2022 Access to information and privacy 31 45 16 8 0 0 0 76 8 10
2022 Security 58 23 12 3 4 0 0 81 7 25
2022 Library services 41 53 5 0 0 0 0 95 0 15
2022 Legal services 21 39 20 11 4 5 0 63 16 1915
2022 Administration and operations 29 37 20 7 1 5 1 70 8 245
2022 Human resources 26 49 10 7 3 4 1 79 11 140
2022 Financial management 26 49 14 2 2 5 2 81 4 95
2022 Procurement 22 42 15 21 0 0 0 64 21 15
2022 Real property 16 37 11 28 0 7 0 57 31 10
2022 Information management 20 46 17 6 5 6 0 70 12 55
2022 Information technology 25 54 8 4 5 3 0 82 10 85
2022 Data sciences 15 35 32 12 6 0 0 50 18 15
2022 Policy 28 48 16 4 4 1 0 76 8 100
2022 Project management 28 49 13 7 0 2 0 80 7 40
2022 Other services to the public 30 32 25 6 7 0 0 63 13 15
2022 None of the above 24 33 19 14 5 5 0 60 20 95
2020 Client contact centre 29 34 27 6 0 5 0 66 6 20
2020 Federal regulators 33 34 28 6 0 0 0 66 6 20
2020 Communications or public affairs 37 39 17 3 2 2 0 77 5 60
2020 Access to information and privacy 36 39 6 0 13 7 0 80 14 15
2020 Security 35 34 18 5 8 0 0 69 13 25
2020 Library services 32 46 14 4 0 4 0 81 4 25
2020 Legal services 18 44 20 10 3 5 0 65 14 1820
2020 Administration and operations 27 47 17 5 3 2 0 75 8 240
2020 Human resources 28 47 17 4 0 4 0 78 4 135
2020 Financial management 24 53 11 4 3 5 0 81 7 110
2020 Procurement 23 77 0 0 0 0 0 100 0 15
2020 Real property 37 27 28 8 0 0 0 63 8 15
2020 Information management 31 40 13 2 4 8 2 79 7 55
2020 Information technology 31 43 11 11 0 4 0 76 12 105
2020 Data sciences 14 71 14 0 0 0 0 86 0 15
2020 Policy 19 49 18 8 2 4 0 71 10 115
2020 Project management 42 29 17 0 8 4 0 74 8 25
2020 Other services to the public 12 57 17 14 0 0 0 69 14 15
2020 None of the above 18 33 19 17 6 6 0 55 25 85
2019 Client contact centre 27 40 20 0 10 4 0 69 10 20
2019 Federal regulators 10 52 32 6 0 0 0 62 6 15
2019 Communications or public affairs 16 48 19 13 0 3 0 66 14 60
2019 Access to information and privacy 19 33 23 6 4 13 0 61 12 20
2019 Security 35 37 14 14 0 0 0 72 14 30
2019 Library services 31 47 9 8 0 5 0 82 9 20
2019 Legal services 13 37 25 14 5 5 0 53 20 1530
2019 Administration and operations 25 40 16 10 2 5 0 69 13 235
2019 Human resources 16 46 24 7 3 2 1 64 10 130
2019 Financial management 23 50 13 7 2 5 1 77 9 105
2019 Procurement 13 67 14 0 6 0 0 80 6 15
2019 Information management 26 43 14 6 6 4 0 72 13 60
2019 Information technology 35 45 14 1 5 0 0 79 7 75
2019 Internal audit 45 40 8 0 8 0 0 84 8 10
2019 Policy 21 46 13 13 3 4 0 70 17 85
2019 Project management 20 48 19 13 0 0 0 68 13 20
2019 Other services to the public 38 50 5 7 0 0 0 88 7 15
2019 None of the above 14 34 23 15 8 6 1 51 24 85

Work-life balance and workload

Question 7. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 7 20 17 0 0 0 63 17 20
2024 Federal regulators 52 20 0 28 0 0 0 72 28 10
2024 Communications or public affairs 33 41 7 13 7 0 0 74 20 50
2024 Access to information and privacy 49 27 0 17 0 0 7 82 18 10
2024 Security 61 20 8 0 11 0 0 81 11 25
2024 Library services 27 21 17 15 19 0 0 49 34 25
2024 Legal services 25 35 14 14 12 0 0 60 25 1575
2024 Administration and operations 41 28 11 9 9 0 0 70 19 250
2024 Human resources 32 33 13 9 13 0 1 66 21 140
2024 Financial management 58 29 4 5 4 0 0 87 8 75
2024 Information management 46 31 11 4 6 2 0 78 11 45
2024 Information technology 38 30 10 4 16 1 0 69 20 70
2024 Data sciences 53 12 5 13 11 6 0 69 26 15
2024 Policy 27 37 12 12 12 0 1 64 24 95
2024 Project management 29 37 6 14 14 0 0 66 28 30
2024 Other services to the public 18 69 0 13 0 0 0 87 13 15
2024 None of the above 33 18 12 17 20 0 0 51 37 95
2022 Client contact centre 48 40 0 6 3 0 3 91 9 35
2022 Federal regulators 50 44 6 0 0 0 0 94 0 15
2022 Communications or public affairs 43 32 5 7 14 0 0 74 21 50
2022 Access to information and privacy 77 8 8 8 0 0 0 84 8 10
2022 Security 49 19 12 11 9 0 0 68 20 25
2022 Library services 60 24 7 0 0 0 9 92 0 15
2022 Legal services 32 37 10 13 8 0 0 69 21 1915
2022 Administration and operations 51 35 6 5 2 0 0 86 8 245
2022 Human resources 50 28 7 9 4 0 0 79 14 140
2022 Financial management 55 32 5 4 2 0 1 89 6 95
2022 Procurement 35 38 11 5 12 0 0 73 17 15
2022 Real property 39 36 7 19 0 0 0 75 19 10
2022 Information management 59 17 9 9 6 0 0 76 15 55
2022 Information technology 38 43 7 8 5 0 0 81 12 85
2022 Data sciences 45 12 36 7 0 0 0 58 7 15
2022 Policy 42 34 7 8 9 0 0 76 17 100
2022 Project management 54 29 6 12 0 0 0 82 12 40
2022 Other services to the public 61 16 0 9 15 0 0 76 24 15
2022 None of the above 48 21 5 12 13 2 0 70 25 95
2020 Client contact centre 41 37 11 6 5 0 0 78 11 20
2020 Federal regulators 39 34 6 11 5 6 0 77 17 20
2020 Communications or public affairs 32 40 14 10 3 0 0 73 14 60
2020 Access to information and privacy 39 17 19 6 19 0 0 56 25 15
2020 Security 25 35 13 18 8 0 0 61 26 25
2020 Library services 41 37 18 0 4 0 0 78 4 25
2020 Legal services 30 37 12 14 7 0 0 67 20 1815
2020 Administration and operations 53 32 8 5 2 0 0 85 7 240
2020 Human resources 55 30 6 7 1 1 0 86 8 135
2020 Financial management 68 20 5 5 1 0 1 89 6 115
2020 Procurement 33 31 16 10 10 0 0 64 20 10
2020 Real property 44 34 7 7 8 0 0 78 15 15
2020 Information management 45 34 12 6 4 0 0 78 10 55
2020 Information technology 44 36 11 6 3 0 0 80 9 105
2020 Data sciences 64 29 0 7 0 0 0 93 7 15
2020 Policy 42 36 8 11 4 0 0 77 15 110
2020 Project management 83 8 0 4 4 0 0 92 8 25
2020 Other services to the public 37 38 25 0 0 0 0 75 0 15
2020 None of the above 39 22 10 16 10 1 0 62 27 85
2019 Client contact centre 47 24 0 10 19 0 0 71 29 20
2019 Federal regulators 44 45 11 0 0 0 0 89 0 15
2019 Communications or public affairs 48 38 5 8 0 0 0 87 8 60
2019 Access to information and privacy 39 28 13 15 4 0 0 67 20 20
2019 Security 45 25 16 3 10 0 0 70 14 30
2019 Library services 32 34 12 4 13 5 0 69 18 25
2019 Legal services 31 36 12 14 7 0 0 67 21 1520
2019 Administration and operations 50 31 7 8 5 0 0 80 13 235
2019 Human resources 46 31 12 7 2 1 0 78 10 130
2019 Financial management 57 33 6 2 0 0 1 92 2 110
2019 Procurement 44 24 12 14 6 0 0 67 20 15
2019 Information management 51 32 8 0 9 0 0 83 9 60
2019 Information technology 50 33 10 2 5 0 0 82 8 75
2019 Internal audit 47 35 10 0 8 0 0 82 8 10
2019 Policy 44 33 8 6 8 0 0 78 14 85
2019 Project management 47 30 10 0 13 0 0 77 13 20
2019 Other services to the public 53 33 7 7 0 0 0 86 7 15
2019 None of the above 39 31 9 10 9 0 1 71 20 85

Question 18. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 68 9 16 0 8 0 0 77 8 20
2024 Federal regulators 19 42 20 19 0 0 0 61 19 10
2024 Communications or public affairs 30 38 23 6 3 0 0 68 9 50
2024 Access to information and privacy 34 33 18 0 15 0 0 67 15 10
2024 Security 39 38 5 7 12 0 0 77 19 25
2024 Library services 52 22 11 9 0 6 0 79 10 25
2024 Legal services 17 34 23 15 11 0 0 51 26 1575
2024 Administration and operations 45 27 18 6 3 0 1 73 9 250
2024 Human resources 42 31 14 8 5 0 1 73 13 140
2024 Financial management 47 42 6 3 1 0 1 90 5 75
2024 Information management 58 32 8 2 0 0 0 90 2 45
2024 Information technology 38 30 18 11 4 0 0 68 15 70
2024 Data sciences 46 37 11 0 6 0 0 83 6 15
2024 Policy 19 34 27 10 10 1 0 53 20 95
2024 Project management 29 30 20 9 11 0 0 60 20 30
2024 Other services to the public 11 44 34 11 0 0 0 54 11 15
2024 None of the above 39 29 17 5 10 0 1 68 15 95
2022 Client contact centre 44 29 11 12 4 0 0 74 15 35
2022 Federal regulators 36 59 5 0 0 0 0 95 0 15
2022 Communications or public affairs 30 33 23 5 9 0 0 63 14 50
2022 Access to information and privacy 37 48 0 0 14 0 0 86 14 10
2022 Security 23 30 8 16 24 0 0 53 39 25
2022 Library services 55 21 24 0 0 0 0 76 0 15
2022 Legal services 19 31 24 13 13 0 0 50 26 1915
2022 Administration and operations 45 32 15 7 2 0 0 76 9 245
2022 Human resources 37 25 19 10 9 0 0 62 19 140
2022 Financial management 44 40 11 4 2 0 0 83 6 95
2022 Procurement 39 10 24 27 0 0 0 49 27 15
2022 Real property 22 16 52 9 0 0 0 38 9 10
2022 Information management 39 38 14 7 2 0 0 77 8 55
2022 Information technology 39 33 16 6 5 1 0 72 11 85
2022 Data sciences 25 39 18 11 6 0 0 65 17 15
2022 Policy 24 29 16 20 12 0 0 52 32 100
2022 Project management 48 26 13 9 5 0 0 73 13 40
2022 Other services to the public 49 21 0 15 15 0 0 70 30 15
2022 None of the above 32 29 16 10 10 2 1 63 21 95
2020 Client contact centre 47 27 15 5 0 0 6 78 6 20
2020 Federal regulators 22 22 28 27 0 0 0 45 27 20
2020 Communications or public affairs 17 39 24 15 5 0 0 56 20 60
2020 Access to information and privacy 25 32 18 13 13 0 0 57 25 15
2020 Security 20 33 30 0 18 0 0 52 18 25
2020 Library services 38 34 18 6 0 0 4 76 6 25
2020 Legal services 16 31 23 17 13 0 0 47 30 1810
2020 Administration and operations 39 37 15 4 4 0 0 77 8 240
2020 Human resources 34 29 17 13 7 0 0 64 20 135
2020 Financial management 49 38 8 5 1 0 0 86 6 115
2020 Procurement 15 60 9 7 9 0 0 74 16 15
2020 Real property 30 21 21 13 15 0 0 51 28 15
2020 Information management 42 39 12 5 2 0 0 81 7 55
2020 Information technology 27 41 17 8 5 0 2 70 13 105
2020 Data sciences 36 51 0 13 0 0 0 87 13 15
2020 Policy 26 31 22 12 9 0 0 57 21 110
2020 Project management 40 34 17 4 4 0 0 74 8 25
2020 Other services to the public 48 41 6 0 4 0 0 90 4 15
2020 None of the above 33 32 14 9 11 0 1 65 20 85
2019 Client contact centre 51 29 10 0 10 0 0 80 10 20
2019 Federal regulators 11 39 37 0 13 0 0 50 13 15
2019 Communications or public affairs 32 40 22 3 2 0 2 73 5 55
2019 Access to information and privacy 42 13 9 9 27 0 0 56 35 20
2019 Security 36 38 16 7 3 0 0 74 10 30
2019 Library services 42 26 20 0 8 4 0 71 8 25
2019 Legal services 19 31 23 15 11 0 0 51 26 1515
2019 Administration and operations 40 35 15 7 3 0 0 75 10 235
2019 Human resources 33 26 24 8 8 0 0 59 17 130
2019 Financial management 60 28 9 3 1 0 0 88 4 110
2019 Procurement 48 20 26 0 6 0 0 68 6 15
2019 Information management 45 36 14 1 2 0 2 83 3 60
2019 Information technology 46 33 9 5 7 1 0 79 12 75
2019 Internal audit 47 35 10 0 8 0 0 82 8 10
2019 Policy 32 35 20 7 7 0 0 66 14 85
2019 Project management 26 39 26 0 10 0 0 65 10 20
2019 Other services to the public 62 23 0 14 0 0 0 86 14 10
2019 None of the above 30 36 21 6 6 0 1 66 12 85

Question 30. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 68 0 7 18 0 0 7 73 20 20
2024 Federal regulators 52 38 0 0 0 9 0 100 0 10
2024 Communications or public affairs 64 23 6 2 3 0 2 88 5 50
2024 Access to information and privacy 77 16 0 0 0 0 7 100 0 10
2024 Security 78 13 4 0 0 0 5 96 0 25
2024 Library services 61 18 10 3 0 8 0 86 4 25
2024 Legal services 53 26 8 5 4 3 1 83 9 1575
2024 Administration and operations 54 25 9 5 4 1 2 81 10 250
2024 Human resources 52 29 10 6 1 1 0 82 8 140
2024 Financial management 75 18 4 3 0 0 0 94 3 75
2024 Information management 61 23 6 0 3 0 6 90 3 45
2024 Information technology 58 20 7 5 5 2 3 82 10 70
2024 Data sciences 83 5 0 0 6 6 0 94 6 15
2024 Policy 66 16 6 4 6 1 2 85 10 95
2024 Project management 73 14 10 3 0 0 0 87 3 30
2024 Other services to the public 60 27 8 0 0 6 0 92 0 15
2024 None of the above 53 20 7 3 11 3 3 78 15 95
2022 Client contact centre 62 29 6 0 0 3 0 94 0 35
2022 Federal regulators 78 11 5 6 0 0 0 89 6 15
2022 Communications or public affairs 55 21 18 0 4 1 0 78 4 50
2022 Access to information and privacy 63 22 15 0 0 0 0 85 0 10
2022 Security 78 18 0 0 4 0 0 96 4 25
2022 Library services 69 17 0 0 0 5 9 100 0 15
2022 Legal services 58 26 7 3 2 3 1 87 6 1915
2022 Administration and operations 61 22 5 5 3 2 2 87 8 245
2022 Human resources 69 22 1 2 1 2 2 95 3 140
2022 Financial management 79 17 0 2 0 2 0 98 2 95
2022 Procurement 66 17 6 5 0 0 6 88 6 15
2022 Real property 57 17 18 0 0 0 8 80 0 10
2022 Information management 66 18 8 0 4 0 3 87 4 55
2022 Information technology 69 21 1 1 5 2 1 92 7 80
2022 Data sciences 82 11 7 0 0 0 0 93 0 15
2022 Policy 71 19 5 0 1 4 1 94 1 100
2022 Project management 83 7 2 5 2 0 0 91 7 40
2022 Other services to the public 61 26 0 0 8 0 6 92 8 15
2022 None of the above 54 27 4 3 1 6 5 91 4 95

Mobility and retention

Question 57_1. Do you intend to leave your current position in the next two years?

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic Yes
(%)		 No
(%)		 Unsure
(%)		 Total responses
2024 Client contact centre 34 40 26 20
2024 Federal regulators 19 59 22 10
2024 Communications or public affairs 22 40 38 50
2024 Access to information and privacy 9 58 33 10
2024 Security 36 25 39 25
2024 Library services 23 36 41 25
2024 Legal services 26 43 31 1575
2024 Administration and operations 40 29 31 250
2024 Human resources 51 19 29 140
2024 Financial management 37 31 32 75
2024 Information management 41 27 32 45
2024 Information technology 39 30 31 70
2024 Data sciences 51 25 24 15
2024 Policy 40 20 39 95
2024 Project management 49 13 39 30
2024 Other services to the public 23 36 41 15
2024 None of the above 33 34 33 95
2022 Client contact centre 26 46 29 35
2022 Federal regulators 20 50 30 15
2022 Communications or public affairs 37 34 30 50
2022 Access to information and privacy 32 30 37 10
2022 Security 54 27 20 25
2022 Library services 43 35 22 15
2022 Legal services 27 41 32 1915
2022 Administration and operations 43 28 28 245
2022 Human resources 45 27 28 140
2022 Financial management 40 30 29 95
2022 Procurement 50 19 31 15
2022 Real property 27 38 36 10
2022 Information management 31 26 43 55
2022 Information technology 42 34 24 85
2022 Data sciences 27 29 44 15
2022 Policy 37 32 32 100
2022 Project management 33 28 38 40
2022 Other services to the public 34 43 24 15
2022 None of the above 28 29 43 95
2020 Client contact centre 22 36 42 20
2020 Federal regulators 17 72 11 20
2020 Communications or public affairs 22 30 47 60
2020 Access to information and privacy 25 56 19 15
2020 Security 30 40 30 25
2020 Library services 10 62 29 25
2020 Legal services 16 48 36 1825
2020 Administration and operations 22 32 46 240
2020 Human resources 31 35 34 135
2020 Financial management 33 31 36 115
2020 Procurement 22 23 55 15
2020 Real property 14 66 20 15
2020 Information management 27 39 34 55
2020 Information technology 23 37 40 105
2020 Data sciences 36 22 42 15
2020 Policy 28 35 37 115
2020 Project management 28 42 30 25
2020 Other services to the public 14 30 56 15
2020 None of the above 19 43 38 85
2019 Client contact centre 28 31 41 20
2019 Federal regulators 13 56 31 15
2019 Communications or public affairs 39 28 33 60
2019 Access to information and privacy 33 33 33 20
2019 Security 34 38 29 30
2019 Library services 20 37 43 25
2019 Legal services 18 42 40 1535
2019 Administration and operations 32 35 33 235
2019 Human resources 27 32 42 130
2019 Financial management 36 32 33 110
2019 Procurement 54 19 27 15
2019 Information management 27 42 31 60
2019 Information technology 25 41 34 75
2019 Internal audit 33 67 0 10
2019 Policy 26 29 44 90
2019 Project management 26 30 44 20
2019 Other services to the public 13 37 49 15
2019 None of the above 18 51 31 85

Question 57_2. Of those who indicated that they intend to leave their current position in the next two years: Please indicate your reason for leaving

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other reason
(%)		 Total responses
2024 Communications or public affairs 17 17 49 0 0 16 10
2024 Legal services 19 41 15 10 8 7 400
2024 Administration and operations 13 30 32 8 9 8 100
2024 Human resources 9 38 38 3 6 6 65
2024 Financial management 20 35 24 0 17 4 25
2024 Information management 13 33 33 14 0 8 20
2024 Information technology 25 15 28 16 16 0 25
2024 Policy 21 28 35 3 9 5 35
2024 Project management 27 23 19 14 12 6 15
2024 None of the above 9 23 38 12 5 13 30
2022 Communications or public affairs 0 26 42 11 15 5 20
2022 Security 0 39 46 0 0 15 10
2022 Legal services 16 43 16 12 5 9 505
2022 Administration and operations 18 41 31 3 2 4 105
2022 Human resources 16 37 34 1 3 8 65
2022 Financial management 2 41 32 8 8 8 35
2022 Information management 11 42 16 11 0 19 15
2022 Information technology 21 26 29 6 9 9 35
2022 Policy 16 32 33 0 11 8 35
2022 Project management 19 40 18 0 0 22 15
2022 None of the above 10 32 27 17 12 3 25
2020 Communications or public affairs 0 38 38 0 17 8 15
2020 Legal services 21 39 22 8 4 6 295
2020 Administration and operations 26 28 33 2 2 9 55
2020 Human resources 9 44 36 3 8 0 40
2020 Financial management 9 43 46 0 0 2 40
2020 Information management 23 12 41 8 0 16 15
2020 Information technology 12 24 36 4 13 12 25
2020 Policy 22 31 31 3 3 10 30
2020 None of the above 18 31 33 12 0 6 15
2019 Communications or public affairs 8 21 29 13 25 4 20
2019 Legal services 17 38 26 11 1 7 275
2019 Administration and operations 12 28 36 7 5 12 75
2019 Human resources 13 45 16 11 10 6 35
2019 Financial management 11 38 36 0 8 7 40
2019 Information management 6 19 49 0 15 12 15
2019 Information technology 20 10 40 6 24 0 20
2019 Policy 15 29 47 0 4 4 25
2019 None of the above 12 24 34 0 24 6 15
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Workplace

Organizational goals

Question 11. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 65 31 0 4 0 0 0 96 4 20
2024 Federal regulators 49 39 12 0 0 0 0 88 0 10
2024 Communications or public affairs 44 45 3 2 6 0 0 89 7 50
2024 Access to information and privacy 44 56 0 0 0 0 0 100 0 10
2024 Security 73 23 3 0 0 0 0 97 0 25
2024 Library services 27 43 13 13 4 0 0 70 17 25
2024 Legal services 41 44 8 5 2 0 0 85 7 1575
2024 Administration and operations 46 39 11 3 1 0 0 85 4 250
2024 Human resources 46 38 8 6 1 1 0 84 7 140
2024 Financial management 63 32 1 2 1 0 0 95 4 75
2024 Information management 52 30 10 7 2 0 0 82 8 45
2024 Information technology 47 37 8 2 6 0 0 84 8 70
2024 Data sciences 35 51 6 0 7 0 0 87 7 15
2024 Policy 46 43 5 4 2 0 0 89 6 95
2024 Project management 63 26 6 3 3 0 0 89 6 30
2024 Other services to the public 42 36 16 0 6 0 0 78 6 15
2024 None of the above 43 37 9 4 6 0 0 81 10 95
2022 Client contact centre 55 35 8 3 0 0 0 90 3 35
2022 Federal regulators 82 18 0 0 0 0 0 100 0 15
2022 Communications or public affairs 51 33 11 0 6 0 0 83 6 50
2022 Access to information and privacy 76 24 0 0 0 0 0 100 0 10
2022 Security 55 41 3 0 0 0 0 97 0 25
2022 Library services 52 37 10 0 0 0 0 90 0 15
2022 Legal services 48 39 7 4 1 0 0 88 5 1915
2022 Administration and operations 52 41 3 3 0 0 0 93 4 240
2022 Human resources 60 31 4 3 2 0 0 92 4 140
2022 Financial management 53 39 3 4 0 0 0 93 4 95
2022 Procurement 44 33 23 0 0 0 0 77 0 15
2022 Real property 53 17 30 0 0 0 0 70 0 10
2022 Information management 46 45 5 3 0 0 0 91 3 55
2022 Information technology 50 40 4 1 5 0 0 89 7 85
2022 Data sciences 64 30 6 0 0 0 0 94 0 15
2022 Policy 56 32 2 8 2 0 0 88 10 100
2022 Project management 59 36 5 0 0 0 0 95 0 40
2022 Other services to the public 69 16 8 0 7 0 0 85 7 15
2022 None of the above 53 36 6 4 1 0 0 89 5 95
2020 Client contact centre 46 44 5 5 0 0 0 89 5 20
2020 Federal regulators 66 28 0 6 0 0 0 94 6 20
2020 Communications or public affairs 52 41 5 2 0 0 0 93 2 60
2020 Access to information and privacy 44 30 0 0 19 7 0 80 20 15
2020 Security 48 34 14 4 0 0 0 82 4 25
2020 Library services 41 47 4 8 0 0 0 88 8 25
2020 Legal services 44 42 9 4 1 0 0 86 5 1810
2020 Administration and operations 49 40 7 3 1 0 0 89 4 240
2020 Human resources 58 32 8 3 0 0 0 89 3 135
2020 Financial management 56 40 2 3 0 0 0 95 3 115
2020 Procurement 46 22 7 24 0 0 0 69 24 15
2020 Real property 66 20 7 7 0 0 0 86 7 15
2020 Information management 55 27 12 4 2 0 0 82 6 55
2020 Information technology 55 38 3 2 3 0 0 93 5 105
2020 Data sciences 71 29 0 0 0 0 0 100 0 15
2020 Policy 57 31 5 5 2 0 0 89 7 110
2020 Project management 83 13 0 4 0 0 0 96 4 25
2020 Other services to the public 58 34 4 0 0 0 4 96 0 15
2020 None of the above 53 32 8 2 3 0 2 87 5 85
2019 Client contact centre 42 41 12 0 6 0 0 82 6 20
2019 Federal regulators 61 39 0 0 0 0 0 100 0 15
2019 Communications or public affairs 36 49 8 7 0 0 0 85 7 60
2019 Access to information and privacy 27 50 19 0 4 0 0 77 4 20
2019 Security 41 37 14 3 3 0 0 79 7 30
2019 Library services 51 32 4 13 0 0 0 83 13 25
2019 Legal services 36 42 13 6 2 0 0 79 9 1515
2019 Administration and operations 42 47 9 2 0 0 0 88 3 230
2019 Human resources 46 39 9 3 2 0 0 86 5 130
2019 Financial management 43 45 8 3 1 1 0 89 3 110
2019 Procurement 35 47 12 6 0 0 0 82 6 15
2019 Information management 50 27 13 8 2 0 0 77 10 60
2019 Information technology 48 39 9 3 1 0 0 87 4 75
2019 Internal audit 82 10 0 0 8 0 0 92 8 10
2019 Policy 47 37 8 5 4 0 0 83 9 85
2019 Project management 37 63 0 0 0 0 0 100 0 20
2019 Other services to the public 57 29 14 0 0 0 0 86 0 15
2019 None of the above 43 46 4 2 5 0 1 90 6 85

Question 38. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 30 12 0 3 4 0 84 3 20
2024 Federal regulators 32 39 0 17 12 0 0 71 29 10
2024 Communications or public affairs 27 42 15 12 4 0 0 69 16 50
2024 Access to information and privacy 39 50 0 11 0 0 0 89 11 10
2024 Security 24 64 7 5 0 0 0 88 5 25
2024 Library services 25 34 11 20 4 6 0 62 25 25
2024 Legal services 18 47 19 10 4 1 0 66 14 1575
2024 Administration and operations 29 46 14 6 2 1 1 77 8 250
2024 Human resources 19 49 17 8 5 2 0 69 14 140
2024 Financial management 35 46 11 5 0 2 0 84 5 75
2024 Information management 20 61 14 2 3 0 0 81 5 45
2024 Information technology 24 37 12 12 9 3 3 64 23 70
2024 Data sciences 46 37 0 5 11 0 0 83 17 15
2024 Policy 16 48 16 12 5 3 0 66 17 95
2024 Project management 25 35 18 15 8 0 0 59 23 30
2024 Other services to the public 25 29 25 13 0 8 0 58 14 15
2024 None of the above 23 39 11 15 6 4 1 66 22 95
2022 Client contact centre 38 51 5 5 0 0 0 89 5 35
2022 Federal regulators 59 22 11 8 0 0 0 81 8 15
2022 Communications or public affairs 31 48 16 4 0 2 0 80 4 50
2022 Access to information and privacy 45 47 8 0 0 0 0 92 0 10
2022 Security 34 43 11 5 7 0 0 77 12 25
2022 Library services 57 27 11 5 0 0 0 84 5 15
2022 Legal services 25 45 17 9 2 1 0 71 11 1910
2022 Administration and operations 33 43 17 4 2 0 1 77 6 245
2022 Human resources 33 49 12 6 0 0 0 82 6 140
2022 Financial management 36 46 12 4 0 2 0 84 4 95
2022 Procurement 16 26 23 24 5 0 6 45 31 15
2022 Real property 8 56 29 0 0 7 0 69 0 10
2022 Information management 36 35 17 6 2 4 0 74 8 55
2022 Information technology 23 48 11 11 5 2 0 73 16 85
2022 Data sciences 27 66 7 0 0 0 0 93 0 15
2022 Policy 30 52 9 9 1 0 0 82 10 100
2022 Project management 50 28 15 5 0 2 0 79 5 40
2022 Other services to the public 38 47 0 0 15 0 0 85 15 15
2022 None of the above 28 44 10 11 3 3 1 75 15 95
2020 Client contact centre 22 56 17 0 0 6 0 82 0 20
2020 Federal regulators 17 66 11 6 0 0 0 83 6 20
2020 Communications or public affairs 34 44 15 2 2 3 0 81 4 60
2020 Access to information and privacy 25 45 6 0 13 11 0 79 14 15
2020 Security 28 45 22 5 0 0 0 73 5 25
2020 Library services 16 67 12 0 0 4 0 87 0 25
2020 Legal services 25 45 19 8 1 1 0 72 9 1820
2020 Administration and operations 41 44 9 4 0 1 0 87 4 240
2020 Human resources 32 50 9 7 0 1 0 83 8 135
2020 Financial management 41 42 8 4 2 2 0 85 6 115
2020 Procurement 39 37 24 0 0 0 0 76 0 15
2020 Real property 37 29 27 7 0 0 0 66 7 15
2020 Information management 41 35 15 9 0 0 0 76 9 55
2020 Information technology 34 42 19 4 0 1 1 77 4 105
2020 Data sciences 43 44 13 0 0 0 0 87 0 15
2020 Policy 28 53 12 5 2 1 0 81 6 115
2020 Project management 61 22 4 9 0 4 0 87 9 25
2020 Other services to the public 48 41 10 0 0 0 0 90 0 15
2020 None of the above 29 45 16 2 4 1 2 77 6 85
2019 Client contact centre 37 31 26 0 6 0 0 68 6 20
2019 Federal regulators 19 74 6 0 0 0 0 94 0 15
2019 Communications or public affairs 32 45 15 5 0 3 0 80 5 60
2019 Access to information and privacy 37 43 4 15 0 0 0 80 15 20
2019 Security 25 54 14 0 0 7 0 85 0 30
2019 Library services 35 42 19 4 0 0 0 77 4 20
2019 Legal services 20 43 20 11 4 2 0 64 15 1530
2019 Administration and operations 36 40 15 6 1 2 0 77 8 235
2019 Human resources 30 43 16 6 4 0 0 73 11 130
2019 Financial management 29 53 10 6 2 2 0 83 7 110
2019 Procurement 6 52 30 6 6 0 0 58 12 15
2019 Information management 37 39 17 5 2 0 0 77 7 60
2019 Information technology 27 41 20 6 4 3 0 69 10 75
2019 Internal audit 52 39 0 0 8 0 0 92 8 10
2019 Policy 37 41 15 3 2 2 0 80 5 90
2019 Project management 23 64 9 4 0 0 0 87 4 20
2019 Other services to the public 63 21 16 0 0 0 0 84 0 15
2019 None of the above 18 43 17 11 6 5 1 65 17 85

Organizational performance

Question 19a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 7 21 18 30 18 0 6 51 30 20
2024 Federal regulators 0 18 72 10 0 0 0 10 18 10
2024 Communications or public affairs 18 27 36 20 0 0 0 20 44 50
2024 Access to information and privacy 11 16 57 9 0 0 7 9 29 10
2024 Security 4 34 25 22 10 0 5 34 40 25
2024 Library services 3 16 45 35 0 0 0 35 20 25
2024 Legal services 7 23 38 20 9 1 2 30 31 1575
2024 Administration and operations 8 19 32 27 13 0 2 41 27 250
2024 Human resources 14 21 30 20 8 1 5 30 38 135
2024 Financial management 2 13 30 27 21 3 4 52 17 75
2024 Information management 12 9 27 22 22 0 7 48 23 45
2024 Information technology 18 15 33 19 13 0 2 33 34 70
2024 Data sciences 6 6 53 19 10 0 6 31 13 15
2024 Policy 15 30 38 13 2 0 2 15 46 95
2024 Project management 18 35 26 11 10 0 0 21 53 30
2024 Other services to the public 8 5 50 17 12 8 0 32 14 15
2024 None of the above 7 22 36 13 9 3 10 25 34 95
2022 Client contact centre 8 25 29 18 11 4 6 32 36 35
2022 Federal regulators 11 0 40 18 24 0 7 45 12 15
2022 Communications or public affairs 9 26 37 17 7 0 4 25 37 50
2022 Access to information and privacy 8 15 16 23 15 7 16 50 30 10
2022 Security 33 25 20 19 0 0 3 20 60 25
2022 Library services 5 5 51 20 10 0 9 33 11 15
2022 Legal services 6 20 37 23 10 1 1 35 28 1910
2022 Administration and operations 7 21 33 22 13 0 3 37 29 245
2022 Human resources 9 26 36 14 10 0 4 26 36 140
2022 Financial management 5 8 38 27 17 1 4 46 14 95
2022 Procurement 15 19 37 11 18 0 0 30 34 15
2022 Real property 17 19 30 35 0 0 0 35 36 10
2022 Information management 11 17 26 24 19 1 1 45 29 55
2022 Information technology 13 29 28 23 4 0 2 28 43 85
2022 Data sciences 12 21 61 6 0 0 0 6 33 15
2022 Policy 8 22 44 23 3 0 0 26 30 100
2022 Project management 7 15 45 15 15 0 2 31 23 40
2022 Other services to the public 8 7 16 22 39 0 10 67 16 15
2022 None of the above 8 16 27 29 14 3 3 45 26 95
2020 Client contact centre 0 31 28 34 7 0 0 41 31 20
2020 Federal regulators 6 38 51 6 0 0 0 6 44 20
2020 Communications or public affairs 14 25 41 12 5 2 1 17 40 60
2020 Access to information and privacy 6 19 36 26 13 0 0 39 26 15
2020 Security 17 20 44 16 4 0 0 20 36 25
2020 Library services 10 8 49 29 4 0 0 33 18 25
2020 Legal services 5 20 41 22 11 1 1 33 26 1815
2020 Administration and operations 9 21 39 19 10 1 1 30 30 240
2020 Human resources 6 33 35 15 9 1 2 24 40 135
2020 Financial management 5 16 35 30 14 0 1 44 21 115
2020 Procurement 17 33 21 30 0 0 0 30 49 15
2020 Real property 7 15 28 34 15 0 0 49 22 15
2020 Information management 5 15 38 35 6 0 0 42 20 55
2020 Information technology 5 34 30 27 3 0 2 31 39 105
2020 Data sciences 22 14 42 22 0 0 0 22 36 15
2020 Policy 10 20 47 18 3 1 1 21 31 110
2020 Project management 4 13 35 27 21 0 0 48 17 25
2020 Other services to the public 0 17 42 28 13 0 0 42 17 15
2020 None of the above 13 24 26 22 11 3 2 34 38 85
2019 Client contact centre 6 14 40 29 11 0 0 39 20 20
2019 Federal regulators 20 26 36 19 0 0 0 19 45 15
2019 Communications or public affairs 12 32 24 29 2 2 0 31 44 60
2019 Access to information and privacy 22 30 31 6 11 0 0 17 52 20
2019 Security 17 27 42 7 3 0 3 11 45 30
2019 Library services 16 29 30 16 4 0 5 21 47 25
2019 Legal services 7 22 41 20 7 2 1 28 30 1525
2019 Administration and operations 7 23 38 19 12 1 1 32 30 235
2019 Human resources 11 23 38 25 2 1 0 27 35 130
2019 Financial management 4 18 38 30 10 0 1 40 22 110
2019 Procurement 0 41 24 35 0 0 0 35 41 15
2019 Information management 5 10 37 37 9 0 2 47 16 60
2019 Information technology 4 31 37 18 10 0 1 28 35 75
2019 Internal audit 18 10 27 37 8 0 0 45 28 10
2019 Policy 11 23 33 20 11 0 1 31 35 90
2019 Project management 5 27 35 19 9 0 4 29 34 20
2019 Other services to the public 7 14 7 27 38 7 0 70 23 15
2019 None of the above 13 24 32 19 9 0 3 29 39 85

Question 19b. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 6 32 18 22 16 0 6 41 41 20
2024 Federal regulators 23 27 30 10 0 0 9 11 55 10
2024 Communications or public affairs 23 37 20 14 5 0 0 20 60 50
2024 Access to information and privacy 10 8 35 25 14 0 7 43 19 10
2024 Security 5 30 29 21 10 0 5 33 37 25
2024 Library services 8 26 36 17 8 0 6 26 36 25
2024 Legal services 13 24 36 18 6 1 2 25 38 1570
2024 Administration and operations 10 24 31 17 13 2 4 32 35 250
2024 Human resources 21 27 25 14 9 0 5 24 50 140
2024 Financial management 8 18 30 22 20 0 2 43 26 75
2024 Information management 9 15 27 20 20 0 9 44 27 45
2024 Information technology 18 23 39 16 3 1 0 19 41 70
2024 Data sciences 22 13 12 27 20 0 6 49 38 15
2024 Policy 25 33 32 9 1 0 0 10 58 95
2024 Project management 27 35 26 3 6 0 3 9 64 30
2024 Other services to the public 19 25 34 0 17 0 5 18 47 15
2024 None of the above 12 22 26 15 11 3 12 30 39 95
2022 Client contact centre 6 25 34 14 7 3 10 25 36 35
2022 Federal regulators 6 5 24 25 27 6 7 59 13 15
2022 Communications or public affairs 25 28 23 13 9 0 2 22 54 50
2022 Access to information and privacy 14 9 31 8 23 7 7 36 27 10
2022 Security 13 27 28 28 5 0 0 33 39 25
2022 Library services 11 22 13 16 17 13 9 42 42 15
2022 Legal services 10 22 37 17 9 1 3 28 34 1910
2022 Administration and operations 10 24 28 21 10 3 5 34 36 245
2022 Human resources 12 23 25 24 10 2 4 36 37 140
2022 Financial management 3 16 34 24 16 2 6 43 20 95
2022 Procurement 11 24 15 25 25 0 0 50 34 15
2022 Real property 0 10 48 42 0 0 0 42 10 10
2022 Information management 8 18 32 20 17 3 2 40 27 55
2022 Information technology 8 14 39 26 8 2 3 35 24 85
2022 Data sciences 12 30 40 18 0 0 0 18 42 15
2022 Policy 17 28 35 19 2 0 0 20 45 100
2022 Project management 19 20 35 14 9 2 2 24 40 40
2022 Other services to the public 14 6 16 41 14 0 10 60 22 15
2022 None of the above 11 14 29 27 15 1 4 44 26 95
2020 Client contact centre 0 11 27 38 5 7 12 53 13 20
2020 Federal regulators 0 38 28 17 11 0 6 30 41 20
2020 Communications or public affairs 17 36 24 17 3 2 1 21 55 60
2020 Access to information and privacy 7 6 25 30 13 19 0 53 16 15
2020 Security 8 38 30 20 4 0 0 24 46 25
2020 Library services 8 28 25 34 0 4 0 36 38 25
2020 Legal services 9 21 35 23 9 1 2 33 31 1815
2020 Administration and operations 6 18 37 20 14 2 3 35 26 240
2020 Human resources 12 20 30 21 12 2 3 35 33 135
2020 Financial management 4 14 33 32 14 0 3 48 19 115
2020 Procurement 0 0 39 30 15 9 7 54 0 15
2020 Real property 15 0 41 28 15 0 0 44 15 15
2020 Information management 4 16 29 27 15 4 6 46 22 55
2020 Information technology 12 18 29 30 7 2 2 38 31 105
2020 Data sciences 22 0 49 29 0 0 0 29 22 15
2020 Policy 10 30 36 16 3 3 1 20 42 115
2020 Project management 4 31 31 26 4 4 0 32 36 25
2020 Other services to the public 12 18 39 10 7 6 6 20 35 15
2020 None of the above 10 27 32 16 8 4 3 26 40 85
2019 Client contact centre 19 19 27 23 6 0 6 31 40 20
2019 Federal regulators 13 20 19 27 20 0 0 48 33 15
2019 Communications or public affairs 30 34 20 17 0 0 0 17 63 55
2019 Access to information and privacy 6 23 33 21 4 0 11 29 33 20
2019 Security 7 32 44 10 4 0 3 14 40 30
2019 Library services 20 13 46 9 8 0 4 18 34 25
2019 Legal services 15 23 32 19 8 2 2 27 39 1525
2019 Administration and operations 9 23 32 22 10 2 1 33 33 235
2019 Human resources 24 20 30 17 8 1 1 25 44 130
2019 Financial management 7 18 33 26 14 0 2 41 26 110
2019 Procurement 8 34 43 14 0 0 0 14 43 15
2019 Information management 11 16 35 24 8 4 2 35 28 60
2019 Information technology 11 28 25 24 5 3 4 31 42 75
2019 Internal audit 8 10 57 8 8 10 0 17 20 10
2019 Policy 15 18 42 17 6 1 1 23 34 90
2019 Project management 15 34 37 10 0 0 4 10 51 20
2019 Other services to the public 7 35 24 0 35 0 0 35 42 15
2019 None of the above 16 22 25 16 11 3 7 29 43 85

Question 19c. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 8 19 19 15 27 0 13 48 31 20
2024 Federal regulators 31 27 42 0 0 0 0 0 58 10
2024 Communications or public affairs 14 27 38 13 9 0 0 22 40 50
2024 Access to information and privacy 7 8 25 28 25 0 7 57 16 10
2024 Security 0 10 30 32 28 0 0 60 10 25
2024 Library services 0 11 55 23 6 0 6 31 11 25
2024 Legal services 12 24 38 19 7 0 1 26 36 1575
2024 Administration and operations 6 14 27 37 15 1 1 52 20 250
2024 Human resources 9 13 35 23 16 1 4 40 23 140
2024 Financial management 0 6 28 33 32 0 1 65 6 75
2024 Information management 2 8 16 41 26 0 7 73 10 45
2024 Information technology 14 8 30 31 16 0 2 47 22 70
2024 Data sciences 11 0 24 47 12 0 6 62 12 15
2024 Policy 24 37 26 10 3 0 0 13 61 95
2024 Project management 8 18 45 22 6 0 0 28 26 30
2024 Other services to the public 5 33 38 17 7 0 0 24 38 15
2024 None of the above 9 18 30 22 10 4 7 36 30 95
2022 Client contact centre 4 11 42 23 17 0 3 41 16 35
2022 Federal regulators 21 10 10 19 32 0 7 55 34 15
2022 Communications or public affairs 8 35 30 16 9 0 2 25 44 50
2022 Access to information and privacy 14 0 25 16 30 7 7 54 17 10
2022 Security 24 3 26 25 21 0 0 46 28 25
2022 Library services 0 24 27 22 26 0 0 49 24 15
2022 Legal services 10 24 37 19 9 0 1 28 34 1910
2022 Administration and operations 6 12 34 28 13 1 5 44 19 245
2022 Human resources 9 19 29 24 14 1 4 40 30 140
2022 Financial management 1 5 32 31 25 0 5 60 7 95
2022 Procurement 5 15 29 26 25 0 0 51 20 15
2022 Real property 10 0 40 44 7 0 0 50 10 10
2022 Information management 1 8 23 37 27 1 2 66 10 55
2022 Information technology 8 15 35 25 13 2 1 39 24 85
2022 Data sciences 0 17 40 37 6 0 0 43 17 15
2022 Policy 20 26 30 19 5 0 0 25 46 100
2022 Project management 10 11 31 18 26 0 4 46 22 40
2022 Other services to the public 8 0 19 31 25 8 10 68 9 15
2022 None of the above 16 15 28 21 20 0 1 41 31 95
2020 Client contact centre 0 17 15 22 34 0 12 64 19 20
2020 Federal regulators 30 29 30 6 6 0 0 12 58 15
2020 Communications or public affairs 17 27 31 14 9 2 1 23 45 60
2020 Access to information and privacy 13 13 29 26 19 0 0 45 26 15
2020 Security 8 24 30 33 4 0 0 37 33 25
2020 Library services 0 17 51 32 0 0 0 32 17 25
2020 Legal services 10 23 40 21 6 0 1 27 33 1815
2020 Administration and operations 7 15 32 34 13 0 0 47 21 240
2020 Human resources 8 19 32 26 15 1 1 41 27 135
2020 Financial management 2 7 28 42 20 0 1 63 9 115
2020 Procurement 27 0 30 43 0 0 0 43 27 15
2020 Real property 0 27 29 14 30 0 0 44 27 15
2020 Information management 0 8 21 43 20 2 6 68 9 55
2020 Information technology 4 11 42 25 16 0 2 42 15 105
2020 Data sciences 0 29 36 27 7 0 0 35 29 15
2020 Policy 14 24 37 18 6 1 0 24 38 115
2020 Project management 4 26 22 26 22 0 0 48 30 25
2020 Other services to the public 0 4 37 33 26 0 0 59 4 15
2020 None of the above 15 23 24 22 9 3 4 33 41 85
2019 Client contact centre 11 10 25 43 12 0 0 55 20 20
2019 Federal regulators 37 19 31 6 0 6 0 7 60 15
2019 Communications or public affairs 5 36 32 24 3 0 0 27 41 60
2019 Access to information and privacy 21 19 29 20 12 0 0 32 39 20
2019 Security 3 7 44 11 31 0 3 44 11 30
2019 Library services 9 8 47 32 0 0 4 34 18 25
2019 Legal services 10 23 41 18 6 1 1 25 34 1520
2019 Administration and operations 3 18 34 28 16 0 1 44 21 235
2019 Human resources 8 22 29 30 10 0 1 41 30 130
2019 Financial management 2 6 33 42 16 0 1 59 8 105
2019 Procurement 20 6 51 13 9 0 0 22 27 15
2019 Information management 6 6 26 37 19 2 4 60 12 60
2019 Information technology 5 11 21 46 16 1 0 63 16 75
2019 Internal audit 18 0 30 27 25 0 0 52 18 10
2019 Policy 14 20 32 25 8 0 0 33 35 85
2019 Project management 0 9 39 39 9 0 4 50 9 20
2019 Other services to the public 0 20 28 14 31 0 7 48 22 15
2019 None of the above 8 13 39 25 11 0 4 38 22 85

Question 19d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 8 14 17 23 20 0 17 52 27 20
2024 Federal regulators 0 29 20 22 10 0 19 39 36 10
2024 Communications or public affairs 18 31 32 14 4 2 0 18 50 50
2024 Access to information and privacy 7 47 30 0 16 0 0 16 55 10
2024 Security 9 36 11 22 23 0 0 45 44 25
2024 Library services 11 31 39 7 12 0 0 19 42 25
2024 Legal services 16 24 29 18 9 2 2 28 42 1575
2024 Administration and operations 10 18 27 25 16 1 4 43 29 250
2024 Human resources 17 18 21 19 18 1 6 39 38 140
2024 Financial management 8 10 34 22 23 0 3 47 19 75
2024 Information management 6 17 27 23 20 0 7 46 25 45
2024 Information technology 27 16 23 15 17 0 2 32 44 70
2024 Data sciences 11 18 22 8 41 0 0 49 29 15
2024 Policy 31 28 24 11 3 0 3 14 61 95
2024 Project management 22 29 28 14 3 0 4 18 53 30
2024 Other services to the public 31 20 0 17 18 8 6 41 59 15
2024 None of the above 15 16 21 22 11 5 11 39 37 95
2022 Client contact centre 9 14 24 32 17 0 3 51 24 35
2022 Federal regulators 12 10 10 28 26 6 8 63 26 15
2022 Communications or public affairs 18 20 20 27 9 2 4 38 40 50
2022 Access to information and privacy 7 8 8 33 30 7 7 74 17 10
2022 Security 36 23 5 24 4 0 9 30 65 25
2022 Library services 11 18 21 21 9 0 21 38 36 15
2022 Legal services 11 23 29 18 13 2 3 33 36 1910
2022 Administration and operations 7 16 27 21 20 3 6 45 25 245
2022 Human resources 18 23 25 13 17 1 4 31 43 140
2022 Financial management 6 14 20 25 28 0 6 57 21 95
2022 Procurement 32 23 5 15 25 0 0 40 55 15
2022 Real property 28 33 25 14 0 0 0 14 61 10
2022 Information management 4 14 28 25 25 3 0 52 19 55
2022 Information technology 18 26 28 13 11 1 3 25 46 85
2022 Data sciences 12 28 37 22 0 0 0 22 41 15
2022 Policy 16 28 20 21 12 1 3 34 45 100
2022 Project management 9 12 31 29 13 4 2 45 23 40
2022 Other services to the public 0 14 31 14 31 0 10 49 16 15
2022 None of the above 13 18 19 24 19 2 4 47 33 95
2020 Client contact centre 5 10 22 28 29 0 7 61 16 20
2020 Federal regulators 0 33 34 17 11 0 6 30 35 20
2020 Communications or public affairs 17 23 28 19 5 5 3 26 44 60
2020 Access to information and privacy 19 19 23 6 25 0 6 34 41 15
2020 Security 13 16 46 21 4 0 0 25 29 25
2020 Library services 8 22 33 32 0 0 4 34 31 25
2020 Legal services 13 25 32 19 9 1 1 29 39 1820
2020 Administration and operations 8 18 25 30 18 1 1 49 26 240
2020 Human resources 14 22 26 17 16 2 3 34 39 135
2020 Financial management 3 12 25 36 21 2 1 59 15 115
2020 Procurement 33 15 15 28 0 0 9 31 53 15
2020 Real property 14 29 20 7 30 0 0 37 44 15
2020 Information management 10 19 24 41 5 2 0 47 29 55
2020 Information technology 10 29 28 13 15 3 2 30 41 105
2020 Data sciences 0 22 49 22 7 0 0 29 22 15
2020 Policy 14 23 28 22 8 4 1 32 39 110
2020 Project management 9 32 18 9 32 0 0 42 40 20
2020 Other services to the public 10 12 31 33 7 6 0 43 24 15
2020 None of the above 16 16 27 17 15 4 4 35 36 85
2019 Client contact centre 10 15 28 16 21 0 10 41 28 20
2019 Federal regulators 18 32 32 5 6 6 0 12 53 15
2019 Communications or public affairs 7 20 33 25 14 2 0 40 27 60
2019 Access to information and privacy 33 9 16 10 21 4 7 35 47 20
2019 Security 11 20 20 22 21 0 7 46 33 30
2019 Library services 24 29 25 0 12 9 0 14 58 25
2019 Legal services 17 25 30 17 8 1 2 26 43 1520
2019 Administration and operations 9 21 30 22 15 2 2 38 31 235
2019 Human resources 18 24 22 26 8 1 1 34 43 130
2019 Financial management 4 12 31 32 18 2 1 51 17 105
2019 Procurement 24 6 26 28 16 0 0 44 30 15
2019 Information management 12 13 40 16 17 0 2 34 25 60
2019 Information technology 12 23 24 27 9 5 0 38 37 75
2019 Internal audit 16 10 27 37 0 0 10 41 28 10
2019 Policy 13 17 31 23 13 0 2 37 31 85
2019 Project management 4 24 44 15 9 0 4 24 30 20
2019 Other services to the public 0 13 28 14 45 0 0 59 13 15
2019 None of the above 16 14 32 22 9 2 5 33 32 85

Question 19e. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 9 27 19 9 11 4 21 26 48 20
2024 Federal regulators 0 12 32 27 20 0 9 52 13 10
2024 Communications or public affairs 14 18 22 29 17 0 0 46 32 50
2024 Access to information and privacy 0 0 7 42 19 25 7 89 0 10
2024 Security 14 11 7 32 27 6 3 65 28 25
2024 Library services 0 8 34 29 15 4 10 50 10 25
2024 Legal services 9 18 29 24 13 3 4 40 28 1575
2024 Administration and operations 8 14 23 27 17 4 7 49 24 250
2024 Human resources 10 19 25 20 17 5 5 41 32 140
2024 Financial management 3 12 20 22 32 4 6 60 17 75
2024 Information management 3 4 28 22 33 2 7 61 8 45
2024 Information technology 11 8 24 21 17 8 11 46 23 70
2024 Data sciences 6 6 5 26 49 8 0 82 12 15
2024 Policy 8 26 31 25 8 0 3 34 35 95
2024 Project management 11 14 37 13 16 3 6 32 28 30
2024 Other services to the public 6 13 25 18 25 8 5 50 22 15
2024 None of the above 7 15 23 28 15 4 8 49 25 95
2022 Client contact centre 12 11 23 28 8 15 3 43 29 35
2022 Federal regulators 11 0 27 0 37 6 19 49 15 15
2022 Communications or public affairs 11 13 32 29 11 1 4 42 25 50
2022 Access to information and privacy 7 24 8 34 14 7 7 55 36 10
2022 Security 16 26 17 4 12 11 13 21 56 25
2022 Library services 6 11 41 0 33 0 10 36 18 15
2022 Legal services 8 17 31 23 13 4 4 39 27 1915
2022 Administration and operations 9 15 23 20 19 6 8 45 29 240
2022 Human resources 13 23 22 17 17 1 7 37 40 140
2022 Financial management 4 19 32 16 23 2 4 42 24 95
2022 Procurement 41 15 8 11 25 0 0 36 56 15
2022 Real property 7 8 34 8 15 11 16 31 21 10
2022 Information management 4 10 28 24 24 6 5 54 15 55
2022 Information technology 11 16 25 16 18 7 6 39 32 85
2022 Data sciences 25 0 19 44 12 0 0 56 25 15
2022 Policy 4 11 27 34 17 2 4 55 16 100
2022 Project management 4 11 27 22 25 8 2 53 17 40
2022 Other services to the public 0 7 6 30 41 0 17 85 8 15
2022 None of the above 12 17 23 20 20 6 3 44 31 95
2020 Client contact centre 6 11 28 23 19 0 13 49 20 15
2020 Federal regulators 6 11 49 34 0 0 0 34 17 20
2020 Communications or public affairs 9 21 17 27 16 9 1 48 33 60
2020 Access to information and privacy 13 26 17 26 13 6 0 41 41 15
2020 Security 4 20 30 33 13 0 0 46 24 25
2020 Library services 8 4 49 34 4 0 0 38 12 25
2020 Legal services 5 13 30 30 16 3 2 49 19 1810
2020 Administration and operations 5 16 23 31 22 2 1 55 21 240
2020 Human resources 5 7 33 26 23 3 3 53 12 135
2020 Financial management 4 10 33 30 19 1 4 51 14 115
2020 Procurement 17 30 15 22 7 9 0 33 51 15
2020 Real property 0 0 28 35 37 0 0 72 0 15
2020 Information management 7 8 19 34 22 6 4 62 16 55
2020 Information technology 2 15 24 31 18 8 3 54 19 105
2020 Data sciences 0 0 31 38 31 0 0 69 0 15
2020 Policy 4 4 25 38 24 4 1 64 9 115
2020 Project management 0 4 32 32 23 4 4 60 5 20
2020 Other services to the public 0 12 25 20 42 0 0 62 12 15
2020 None of the above 10 18 17 25 22 5 3 51 30 85
2019 Client contact centre 18 13 36 18 6 6 4 26 34 20
2019 Federal regulators 0 12 48 20 12 7 0 35 13 15
2019 Communications or public affairs 16 25 25 12 13 9 0 27 46 60
2019 Access to information and privacy 9 34 26 11 4 9 7 19 51 20
2019 Security 0 11 32 28 19 7 4 52 13 25
2019 Library services 15 13 59 8 4 0 0 12 29 25
2019 Legal services 11 20 31 23 10 3 2 35 32 1520
2019 Administration and operations 9 18 29 25 15 2 2 42 28 235
2019 Human resources 10 19 30 24 14 1 1 39 30 130
2019 Financial management 4 25 20 28 16 3 4 47 31 110
2019 Procurement 24 27 6 21 14 0 8 39 55 15
2019 Information management 10 18 29 23 17 2 2 41 29 60
2019 Information technology 8 13 24 29 20 5 1 52 23 75
2019 Internal audit 18 10 25 10 27 0 10 41 31 10
2019 Policy 10 10 24 34 18 0 3 54 21 90
2019 Project management 10 20 15 27 18 6 5 50 33 20
2019 Other services to the public 9 20 7 12 45 7 0 61 31 15
2019 None of the above 12 13 28 24 11 5 6 40 29 85

Question 19f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 5 13 24 11 21 4 23 43 24 20
2024 Federal regulators 12 29 39 10 0 0 9 11 45 10
2024 Communications or public affairs 14 19 27 21 15 4 0 38 34 50
2024 Access to information and privacy 11 10 24 25 23 0 7 52 22 10
2024 Security 10 11 37 18 18 0 6 38 22 25
2024 Library services 12 23 45 7 8 0 6 16 37 25
2024 Legal services 12 23 36 17 8 3 2 26 37 1570
2024 Administration and operations 8 19 34 17 16 2 4 35 29 250
2024 Human resources 13 26 27 12 11 5 5 26 44 135
2024 Financial management 7 19 26 19 25 1 2 46 27 75
2024 Information management 6 14 22 14 28 6 9 49 24 45
2024 Information technology 15 16 42 13 10 3 2 23 32 70
2024 Data sciences 29 0 25 20 19 0 6 42 31 15
2024 Policy 23 23 32 18 0 1 2 18 48 95
2024 Project management 19 24 48 6 3 0 0 9 43 30
2024 Other services to the public 11 27 17 15 22 0 7 40 41 15
2024 None of the above 16 14 23 17 11 5 14 35 37 95
2022 Client contact centre 6 18 29 14 15 4 13 35 30 35
2022 Federal regulators 6 16 11 40 21 0 7 64 24 15
2022 Communications or public affairs 10 16 28 28 15 2 0 44 27 50
2022 Access to information and privacy 8 8 32 30 8 7 7 44 19 10
2022 Security 28 28 27 6 0 5 7 6 63 25
2022 Library services 15 24 11 19 6 8 17 33 52 15
2022 Legal services 11 22 36 17 10 3 2 28 34 1915
2022 Administration and operations 7 19 30 21 15 3 5 39 29 245
2022 Human resources 8 24 35 16 14 1 3 31 33 140
2022 Financial management 3 12 30 29 20 2 5 53 16 95
2022 Procurement 15 24 25 11 25 0 0 36 39 15
2022 Real property 19 17 49 8 7 0 0 15 36 10
2022 Information management 9 15 37 21 16 2 0 38 25 55
2022 Information technology 9 18 27 28 8 7 3 40 30 85
2022 Data sciences 19 23 41 12 6 0 0 17 42 15
2022 Policy 12 20 40 19 7 0 2 26 33 100
2022 Project management 12 18 35 15 15 2 2 32 31 40
2022 Other services to the public 8 6 29 26 14 0 17 49 16 15
2022 None of the above 12 13 27 26 17 2 3 45 26 95
2020 Client contact centre 5 17 26 17 23 0 12 46 25 20
2020 Federal regulators 6 22 49 22 0 0 0 22 28 20
2020 Communications or public affairs 10 24 21 28 10 5 1 42 37 60
2020 Access to information and privacy 7 0 42 26 19 6 0 48 7 15
2020 Security 13 20 47 16 4 0 0 20 33 25
2020 Library services 17 20 29 28 6 0 0 34 37 25
2020 Legal services 9 23 36 20 9 3 1 30 33 1820
2020 Administration and operations 5 16 35 24 15 3 2 42 22 235
2020 Human resources 6 21 42 15 15 1 1 31 27 135
2020 Financial management 3 9 40 32 14 0 2 47 12 115
2020 Procurement 0 26 15 43 0 16 0 52 31 15
2020 Real property 15 7 48 14 15 0 0 29 23 15
2020 Information management 2 18 28 23 28 2 0 52 20 55
2020 Information technology 7 22 28 23 16 2 3 40 30 105
2020 Data sciences 7 13 51 22 7 0 0 29 20 15
2020 Policy 7 19 37 23 8 4 2 33 28 110
2020 Project management 4 26 40 17 13 0 0 30 30 25
2020 Other services to the public 10 14 41 13 21 0 0 35 24 15
2020 None of the above 12 14 30 17 18 5 3 38 29 85
2019 Client contact centre 12 22 31 24 11 0 0 35 34 20
2019 Federal regulators 12 21 41 12 14 0 0 26 33 15
2019 Communications or public affairs 12 25 25 18 8 11 0 30 42 55
2019 Access to information and privacy 7 14 20 33 15 0 12 54 23 20
2019 Security 15 14 39 11 11 7 4 24 32 25
2019 Library services 21 20 43 12 4 0 0 16 41 25
2019 Legal services 15 24 33 18 7 2 2 26 40 1520
2019 Administration and operations 8 20 38 18 13 1 1 32 29 235
2019 Human resources 14 24 43 10 6 2 0 17 39 130
2019 Financial management 7 15 40 23 12 0 2 36 23 110
2019 Procurement 6 32 34 19 0 8 0 21 42 15
2019 Information management 5 10 33 32 15 2 2 50 16 60
2019 Information technology 10 26 30 20 10 3 1 32 37 75
2019 Internal audit 8 20 27 27 17 0 0 45 28 10
2019 Policy 14 15 39 21 7 2 2 29 31 90
2019 Project management 10 27 33 16 10 0 4 27 39 20
2019 Other services to the public 0 7 28 7 53 0 5 64 7 15
2019 None of the above 11 15 33 20 13 4 5 36 28 80

Question 19g. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 5 21 28 29 0 17 68 7 20
2024 Federal regulators 12 12 37 29 10 0 0 40 23 10
2024 Communications or public affairs 5 8 27 31 30 0 0 61 12 50
2024 Access to information and privacy 10 8 42 9 15 9 7 28 21 10
2024 Security 0 22 27 33 18 0 0 51 22 25
2024 Library services 11 11 52 26 0 0 0 26 22 25
2024 Legal services 6 18 39 24 11 0 1 36 24 1575
2024 Administration and operations 4 15 33 28 16 0 3 46 20 250
2024 Human resources 8 9 31 28 18 3 3 49 18 140
2024 Financial management 5 5 33 25 30 1 1 56 10 75
2024 Information management 5 5 46 11 24 0 9 38 11 45
2024 Information technology 7 5 19 37 29 0 3 67 13 70
2024 Data sciences 6 0 38 36 15 0 6 54 6 15
2024 Policy 9 9 40 39 4 0 0 43 17 95
2024 Project management 0 9 34 39 12 0 6 55 9 30
2024 Other services to the public 0 12 44 31 13 0 0 44 12 15
2024 None of the above 4 11 38 26 11 2 8 41 17 95
2022 Client contact centre 4 12 27 31 19 3 3 54 17 35
2022 Federal regulators 0 12 15 45 16 0 12 69 14 15
2022 Communications or public affairs 3 9 36 28 22 0 2 51 13 50
2022 Access to information and privacy 7 0 32 31 30 0 0 62 7 10
2022 Security 4 13 28 27 21 0 8 51 18 25
2022 Library services 5 11 27 11 45 0 0 56 17 15
2022 Legal services 5 15 39 27 12 0 1 40 20 1915
2022 Administration and operations 4 14 27 28 24 0 4 54 18 245
2022 Human resources 2 9 33 23 29 0 5 54 11 140
2022 Financial management 1 5 34 26 30 2 2 59 6 95
2022 Procurement 5 5 40 27 24 0 0 51 9 15
2022 Real property 7 19 24 43 7 0 0 50 26 10
2022 Information management 9 10 36 35 10 0 0 45 19 55
2022 Information technology 7 1 29 33 25 2 4 61 8 85
2022 Data sciences 6 5 38 46 5 0 0 51 11 15
2022 Policy 2 11 46 31 10 0 0 41 13 100
2022 Project management 0 7 48 16 27 0 2 44 7 40
2022 Other services to the public 0 0 14 40 36 0 10 84 0 15
2022 None of the above 8 13 34 30 15 0 0 45 21 95
2020 Client contact centre 4 17 16 16 35 0 12 58 24 20
2020 Federal regulators 6 21 45 22 6 0 0 28 27 20
2020 Communications or public affairs 12 15 36 27 7 2 1 35 28 60
2020 Access to information and privacy 19 13 49 13 6 0 0 19 32 15
2020 Security 13 13 41 25 5 0 4 31 26 25
2020 Library services 8 16 46 30 0 0 0 30 25 25
2020 Legal services 8 27 42 17 6 0 0 23 35 1815
2020 Administration and operations 6 22 38 22 11 1 0 33 29 240
2020 Human resources 6 13 45 26 9 1 0 36 19 135
2020 Financial management 2 8 36 34 18 2 1 53 10 115
2020 Procurement 9 0 69 22 0 0 0 22 9 15
2020 Real property 7 14 37 27 15 0 0 42 21 15
2020 Information management 7 10 42 25 14 2 0 40 17 55
2020 Information technology 2 6 39 34 14 2 2 50 9 105
2020 Data sciences 0 29 42 22 7 0 0 29 29 15
2020 Policy 4 19 44 24 7 2 0 32 23 110
2020 Project management 4 4 38 40 13 0 0 54 8 25
2020 Other services to the public 0 26 61 7 6 0 0 13 26 15
2020 None of the above 2 18 48 13 14 1 2 29 21 85
2019 Client contact centre 11 8 25 35 21 0 0 56 19 20
2019 Federal regulators 0 7 60 33 0 0 0 33 7 15
2019 Communications or public affairs 8 22 31 27 10 0 2 38 30 60
2019 Access to information and privacy 11 13 29 36 4 0 7 43 26 20
2019 Security 10 32 39 5 10 0 3 16 44 30
2019 Library services 12 32 35 13 8 0 0 21 44 25
2019 Legal services 12 25 37 16 8 1 1 24 38 1520
2019 Administration and operations 6 18 43 22 8 1 1 31 25 235
2019 Human resources 9 18 35 29 8 0 1 38 27 130
2019 Financial management 8 9 34 30 15 1 2 47 18 110
2019 Procurement 14 0 47 38 0 0 0 38 14 15
2019 Information management 7 13 31 33 12 5 0 47 20 60
2019 Information technology 1 10 37 27 24 1 0 51 11 75
2019 Internal audit 8 0 62 20 10 0 0 30 8 10
2019 Policy 11 19 47 17 6 0 0 24 29 90
2019 Project management 5 14 22 25 30 0 4 57 20 20
2019 Other services to the public 14 0 36 23 27 0 0 50 14 15
2019 None of the above 13 19 40 16 10 0 1 27 33 85

Question 39. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 34 14 12 0 3 0 74 12 20
2024 Federal regulators 32 20 10 27 12 0 0 52 38 10
2024 Communications or public affairs 16 21 19 30 9 5 0 39 41 50
2024 Access to information and privacy 9 45 8 15 0 23 0 70 20 10
2024 Security 21 50 16 9 0 5 0 74 9 25
2024 Library services 11 20 25 28 12 4 0 32 41 25
2024 Legal services 10 33 22 22 11 3 0 44 34 1575
2024 Administration and operations 17 40 18 17 6 2 1 58 23 250
2024 Human resources 8 36 21 21 11 3 0 45 34 140
2024 Financial management 21 37 27 10 1 4 0 60 12 75
2024 Information management 14 46 24 7 9 0 0 59 17 40
2024 Information technology 15 31 18 16 11 7 2 51 30 70
2024 Data sciences 27 19 21 11 16 6 0 49 29 15
2024 Policy 6 33 19 24 17 2 0 39 41 95
2024 Project management 3 42 9 20 26 0 0 45 46 30
2024 Other services to the public 14 6 58 23 0 0 0 19 23 15
2024 None of the above 12 30 15 20 19 5 0 44 41 95
2022 Client contact centre 27 44 21 3 3 3 0 73 6 35
2022 Federal regulators 54 28 5 6 6 0 0 83 12 15
2022 Communications or public affairs 22 39 14 16 4 5 0 65 21 50
2022 Access to information and privacy 7 38 24 24 0 7 0 48 26 10
2022 Security 21 33 23 13 10 0 0 54 23 25
2022 Library services 36 17 21 13 5 9 0 58 19 15
2022 Legal services 14 36 20 18 8 3 0 52 27 1915
2022 Administration and operations 24 39 15 13 5 3 0 65 19 245
2022 Human resources 17 29 23 20 7 4 1 48 28 140
2022 Financial management 26 36 26 9 2 1 0 62 11 95
2022 Procurement 18 4 23 23 32 0 0 22 55 15
2022 Real property 16 14 26 27 17 0 0 30 43 10
2022 Information management 18 38 15 13 8 8 0 61 23 55
2022 Information technology 8 50 17 12 10 4 0 60 22 80
2022 Data sciences 18 45 13 13 12 0 0 63 24 15
2022 Policy 14 41 16 20 8 2 0 56 28 100
2022 Project management 33 36 15 9 5 2 0 70 14 40
2022 Other services to the public 24 38 18 6 15 0 0 62 20 15
2022 None of the above 15 29 20 17 13 5 1 47 32 95
2020 Client contact centre 21 51 22 0 0 6 0 77 0 20
2020 Federal regulators 28 44 11 6 6 6 0 76 12 20
2020 Communications or public affairs 30 37 15 10 2 5 0 71 13 60
2020 Access to information and privacy 18 19 19 19 13 11 0 43 36 15
2020 Security 21 48 22 0 9 0 0 69 9 25
2020 Library services 12 32 26 25 4 0 0 45 29 25
2020 Legal services 16 39 21 16 4 4 0 57 21 1810
2020 Administration and operations 29 41 15 10 2 2 0 72 12 240
2020 Human resources 24 42 18 13 2 1 0 66 16 135
2020 Financial management 30 47 13 6 3 2 0 78 9 115
2020 Procurement 17 26 7 30 0 19 0 54 37 10
2020 Real property 37 21 20 15 7 0 0 58 22 15
2020 Information management 20 44 12 24 0 0 0 64 24 55
2020 Information technology 19 46 20 8 4 4 0 68 12 105
2020 Data sciences 22 36 20 14 7 0 0 58 22 15
2020 Policy 15 44 19 12 5 5 0 62 18 115
2020 Project management 46 28 4 9 4 8 0 81 15 20
2020 Other services to the public 33 30 18 6 0 13 0 72 7 15
2020 None of the above 18 32 17 20 11 2 0 50 32 85
2019 Client contact centre 17 42 19 13 6 4 0 61 19 20
2019 Federal regulators 0 31 43 13 0 13 0 36 15 15
2019 Communications or public affairs 12 43 23 15 2 5 0 58 18 55
2019 Access to information and privacy 25 24 22 15 9 4 0 52 25 20
2019 Security 21 34 24 14 0 7 0 59 15 30
2019 Library services 21 21 22 22 14 0 0 42 36 20
2019 Legal services 10 30 26 22 8 4 0 42 31 1520
2019 Administration and operations 21 38 19 16 4 2 0 61 20 230
2019 Human resources 10 37 25 23 4 1 0 47 27 130
2019 Financial management 16 45 21 11 3 4 0 63 15 110
2019 Procurement 16 34 12 33 6 0 0 49 39 15
2019 Information management 23 30 23 16 6 2 0 54 22 60
2019 Information technology 22 36 21 10 5 6 0 62 16 75
2019 Internal audit 45 37 10 0 8 0 0 82 8 10
2019 Policy 10 44 27 8 6 6 0 57 15 90
2019 Project management 4 43 40 4 0 9 0 51 5 20
2019 Other services to the public 34 29 28 9 0 0 0 63 9 15
2019 None of the above 13 30 19 22 10 1 4 46 34 85

Diversity and inclusion

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 27 16 9 0 0 0 75 9 20
2024 Federal regulators 62 17 12 9 0 0 0 79 9 10
2024 Communications or public affairs 48 26 7 12 5 2 0 75 17 50
2024 Access to information and privacy 42 43 8 7 0 0 0 85 7 10
2024 Security 54 31 7 3 0 0 5 89 3 25
2024 Library services 54 15 14 17 0 0 0 69 17 25
2024 Legal services 38 35 9 10 6 2 0 75 16 1575
2024 Administration and operations 47 28 8 10 6 1 0 76 16 250
2024 Human resources 50 33 7 5 3 1 0 84 9 140
2024 Financial management 67 22 5 2 2 1 0 90 5 75
2024 Information management 54 31 4 0 8 2 0 87 8 45
2024 Information technology 54 27 11 3 5 0 0 82 7 70
2024 Data sciences 58 30 6 0 0 7 0 94 0 15
2024 Policy 47 31 6 10 5 2 0 79 15 95
2024 Project management 56 21 11 4 8 0 0 76 12 30
2024 Other services to the public 47 32 0 6 6 8 0 86 14 15
2024 None of the above 42 25 16 7 10 1 0 67 17 95
2022 Client contact centre 58 24 12 4 0 3 0 84 4 35
2022 Federal regulators 69 25 6 0 0 0 0 94 0 15
2022 Communications or public affairs 56 20 10 4 9 2 0 77 13 50
2022 Access to information and privacy 48 28 8 8 8 0 0 76 16 10
2022 Security 54 27 4 11 4 0 0 81 15 25
2022 Library services 71 15 0 0 5 9 0 95 5 15
2022 Legal services 42 33 10 7 5 2 0 77 13 1915
2022 Administration and operations 54 28 5 7 5 1 0 83 12 245
2022 Human resources 58 28 7 4 1 1 0 87 6 140
2022 Financial management 58 33 4 4 1 0 0 91 5 95
2022 Procurement 47 42 0 5 5 0 0 89 11 15
2022 Real property 27 40 0 33 0 0 0 67 33 10
2022 Information management 53 35 4 2 3 3 0 91 5 55
2022 Information technology 58 28 4 4 5 2 0 87 9 80
2022 Data sciences 65 23 12 0 0 0 0 88 0 15
2022 Policy 56 28 6 6 3 1 0 85 9 100
2022 Project management 71 18 7 2 2 0 0 89 5 40
2022 Other services to the public 40 31 0 9 7 13 0 81 19 15
2022 None of the above 47 31 6 9 4 3 0 81 13 95
2020 Client contact centre 36 36 11 11 6 0 0 72 17 20
2020 Federal regulators 66 11 0 11 6 6 0 82 18 20
2020 Communications or public affairs 49 36 9 7 0 0 0 85 7 60
2020 Access to information and privacy 45 30 6 0 19 0 0 75 19 15
2020 Security 50 45 0 0 4 0 0 96 4 25
2020 Library services 59 21 8 12 0 0 0 79 12 25
2020 Legal services 38 33 10 11 5 2 0 73 16 1815
2020 Administration and operations 52 31 5 7 4 1 0 83 11 240
2020 Human resources 70 20 4 2 2 1 1 91 4 135
2020 Financial management 59 24 5 8 3 1 0 84 11 115
2020 Procurement 30 30 17 15 0 9 0 66 16 15
2020 Real property 56 28 0 15 0 0 0 85 15 15
2020 Information management 49 32 4 12 4 0 0 80 16 55
2020 Information technology 55 34 5 2 3 1 0 90 5 105
2020 Data sciences 78 14 0 7 0 0 0 93 7 15
2020 Policy 53 31 8 2 3 3 0 86 5 115
2020 Project management 65 13 0 9 12 0 0 78 22 25
2020 Other services to the public 39 33 12 9 7 0 0 71 16 15
2020 None of the above 46 28 6 12 6 1 0 75 18 85
2019 Client contact centre 46 25 14 9 6 0 0 71 15 20
2019 Federal regulators 65 14 14 0 0 7 0 85 0 15
2019 Communications or public affairs 46 21 17 12 5 0 0 67 17 60
2019 Access to information and privacy 44 25 9 13 9 0 0 69 22 20
2019 Security 72 14 10 0 3 0 0 86 3 30
2019 Library services 45 25 13 12 5 0 0 70 17 25
2019 Legal services 32 35 12 12 8 2 0 68 20 1525
2019 Administration and operations 45 27 10 10 8 0 0 72 18 235
2019 Human resources 63 21 9 4 3 0 0 84 7 130
2019 Financial management 49 34 10 4 2 0 0 83 6 110
2019 Procurement 46 29 0 6 19 0 0 75 25 15
2019 Information management 38 39 7 9 7 0 0 77 15 60
2019 Information technology 63 25 5 3 4 0 0 88 6 75
2019 Internal audit 62 20 0 10 8 0 0 82 18 10
2019 Policy 39 29 14 13 5 0 0 68 18 90
2019 Project management 33 38 14 10 4 0 0 71 15 20
2019 Other services to the public 66 14 14 7 0 0 0 79 7 15
2019 None of the above 36 30 8 8 14 0 3 68 23 85

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 57 33 10 0 0 0 0 90 0 20
2024 Federal regulators 72 28 0 0 0 0 0 100 0 10
2024 Communications or public affairs 55 35 4 7 0 0 0 90 7 50
2024 Access to information and privacy 32 45 8 15 0 0 0 77 15 10
2024 Security 65 31 0 4 0 0 0 96 4 25
2024 Library services 54 18 21 7 0 0 0 72 7 25
2024 Legal services 48 37 6 6 2 0 0 86 8 1575
2024 Administration and operations 50 34 7 7 3 0 0 83 10 250
2024 Human resources 53 33 8 3 2 0 0 86 6 140
2024 Financial management 67 26 5 1 1 0 0 93 2 75
2024 Information management 54 23 8 10 3 2 0 78 14 45
2024 Information technology 61 25 10 2 2 0 0 85 5 70
2024 Data sciences 57 22 14 7 0 0 0 79 7 15
2024 Policy 56 36 1 6 1 0 0 92 7 95
2024 Project management 63 17 8 11 0 0 0 81 11 30
2024 Other services to the public 44 50 0 0 6 0 0 94 6 15
2024 None of the above 44 36 11 4 5 0 0 80 9 95
2022 Client contact centre 60 35 3 3 0 0 0 95 3 35
2022 Federal regulators 79 11 0 10 0 0 0 90 10 15
2022 Communications or public affairs 59 27 7 4 4 0 0 85 7 50
2022 Access to information and privacy 48 28 8 16 0 0 0 76 16 10
2022 Security 45 44 11 0 0 0 0 89 0 25
2022 Library services 64 36 0 0 0 0 0 100 0 15
2022 Legal services 56 34 5 3 2 0 0 90 5 1910
2022 Administration and operations 65 26 4 4 1 0 0 91 5 245
2022 Human resources 59 30 5 4 1 1 0 89 5 140
2022 Financial management 70 23 4 2 1 0 0 93 3 95
2022 Procurement 57 43 0 0 0 0 0 100 0 15
2022 Real property 36 56 0 7 0 0 0 93 7 10
2022 Information management 59 31 4 3 2 0 0 91 5 55
2022 Information technology 62 28 1 4 5 0 0 90 9 85
2022 Data sciences 66 34 0 0 0 0 0 100 0 15
2022 Policy 61 28 3 7 1 0 0 89 8 100
2022 Project management 84 14 2 0 0 0 0 98 0 40
2022 Other services to the public 71 15 8 0 7 0 0 85 7 15
2022 None of the above 60 24 7 7 0 1 1 86 7 95
2020 Client contact centre 49 39 0 6 6 0 0 88 12 15
2020 Federal regulators 56 33 6 6 0 0 0 89 6 20
2020 Communications or public affairs 56 36 7 2 0 0 0 91 2 60
2020 Access to information and privacy 57 24 0 0 19 0 0 81 19 15
2020 Security 59 32 8 0 0 0 0 92 0 25
2020 Library services 67 25 8 0 0 0 0 92 0 25
2020 Legal services 48 38 8 5 1 0 0 86 6 1815
2020 Administration and operations 61 32 1 3 2 0 0 93 5 240
2020 Human resources 72 23 2 1 1 0 1 95 2 135
2020 Financial management 66 23 5 3 3 0 0 89 6 115
2020 Procurement 50 34 0 16 0 0 0 84 16 10
2020 Real property 62 38 0 0 0 0 0 100 0 15
2020 Information management 47 37 6 7 2 0 0 84 9 55
2020 Information technology 71 24 3 2 1 0 0 94 3 105
2020 Data sciences 86 14 0 0 0 0 0 100 0 15
2020 Policy 62 30 5 2 1 1 0 93 3 115
2020 Project management 78 13 0 4 4 0 0 92 8 25
2020 Other services to the public 46 32 15 7 0 0 0 77 7 15
2020 None of the above 53 29 7 8 3 0 0 82 11 85
2019 Client contact centre 52 29 6 8 6 0 0 80 14 20
2019 Federal regulators 50 39 5 0 6 0 0 89 6 15
2019 Communications or public affairs 50 30 7 8 5 0 0 80 13 60
2019 Access to information and privacy 46 36 4 13 0 0 0 82 13 20
2019 Security 61 29 7 4 0 0 0 89 4 25
2019 Library services 57 25 10 9 0 0 0 81 9 25
2019 Legal services 40 39 8 9 3 0 0 80 12 1525
2019 Administration and operations 48 29 9 7 4 1 0 78 12 235
2019 Human resources 62 30 2 5 0 1 0 92 5 130
2019 Financial management 53 38 6 3 0 0 0 91 3 110
2019 Procurement 50 14 12 12 12 0 0 64 24 15
2019 Information management 39 35 9 10 7 0 0 74 17 60
2019 Information technology 61 33 3 2 1 0 0 94 4 75
2019 Internal audit 45 37 0 10 8 0 0 82 18 10
2019 Policy 54 34 4 5 3 0 0 89 8 85
2019 Project management 46 48 6 0 0 0 0 94 0 20
2019 Other services to the public 40 60 0 0 0 0 0 100 0 15
2019 None of the above 39 36 11 10 2 0 1 76 12 85

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 36 15 0 0 0 0 85 0 20
2024 Federal regulators 62 38 0 0 0 0 0 100 0 10
2024 Communications or public affairs 43 41 2 12 0 3 0 86 13 50
2024 Access to information and privacy 42 51 0 7 0 0 0 93 7 10
2024 Security 65 25 10 0 0 0 0 90 0 25
2024 Library services 46 30 17 7 0 0 0 76 7 25
2024 Legal services 44 40 8 5 2 1 0 84 7 1575
2024 Administration and operations 43 35 12 4 3 2 1 80 7 250
2024 Human resources 43 44 8 3 1 1 1 88 4 140
2024 Financial management 64 25 6 2 1 1 0 90 4 75
2024 Information management 50 30 11 2 6 0 0 80 8 45
2024 Information technology 52 31 11 1 5 0 0 83 6 70
2024 Data sciences 59 31 6 5 0 0 0 89 5 15
2024 Policy 48 43 6 3 1 0 0 90 4 95
2024 Project management 60 29 0 3 8 0 0 89 11 30
2024 Other services to the public 35 50 8 0 6 0 0 85 6 15
2024 None of the above 45 30 11 2 5 5 2 81 7 95
2022 Client contact centre 48 34 11 0 6 0 0 82 6 35
2022 Federal regulators 62 28 11 0 0 0 0 89 0 15
2022 Communications or public affairs 44 44 4 2 5 0 0 89 8 50
2022 Access to information and privacy 55 30 8 8 0 0 0 84 8 10
2022 Security 50 23 4 11 4 8 0 80 16 25
2022 Library services 78 17 5 0 0 0 0 95 0 15
2022 Legal services 49 37 7 4 2 1 0 87 6 1915
2022 Administration and operations 53 32 9 2 2 1 1 87 4 245
2022 Human resources 51 36 7 4 1 1 0 88 5 140
2022 Financial management 53 36 7 2 2 1 0 89 4 95
2022 Procurement 51 43 6 0 0 0 0 94 0 15
2022 Real property 39 33 21 7 0 0 0 72 7 10
2022 Information management 57 34 7 0 0 2 0 93 0 55
2022 Information technology 54 32 9 2 4 0 0 85 6 85
2022 Data sciences 65 29 0 6 0 0 0 94 6 15
2022 Policy 61 33 4 1 1 1 0 94 2 100
2022 Project management 71 25 4 0 0 0 0 96 0 40
2022 Other services to the public 62 24 8 0 7 0 0 85 7 15
2022 None of the above 50 35 7 6 0 2 0 87 6 95
2020 Client contact centre 30 48 5 5 6 5 0 83 12 20
2020 Federal regulators 61 22 11 6 0 0 0 83 6 20
2020 Communications or public affairs 49 40 7 3 0 0 0 90 3 60
2020 Access to information and privacy 51 24 0 0 19 6 0 80 20 15
2020 Security 59 28 5 0 8 0 0 87 8 25
2020 Library services 59 29 8 4 0 0 0 88 4 25
2020 Legal services 45 39 9 4 2 1 0 85 6 1810
2020 Administration and operations 48 37 6 5 2 2 0 87 7 235
2020 Human resources 63 31 2 2 0 2 0 95 2 135
2020 Financial management 53 32 8 4 2 1 1 86 6 115
2020 Procurement 55 30 15 0 0 0 0 85 0 15
2020 Real property 65 28 0 7 0 0 0 93 7 15
2020 Information management 45 39 10 2 4 0 0 84 6 55
2020 Information technology 59 28 9 3 1 0 0 88 4 105
2020 Data sciences 78 22 0 0 0 0 0 100 0 15
2020 Policy 51 37 9 1 2 1 0 89 3 110
2020 Project management 73 14 4 4 4 0 0 87 9 20
2020 Other services to the public 39 40 13 8 0 0 0 79 8 15
2020 None of the above 46 32 11 6 5 0 0 79 11 85
2019 Client contact centre 47 20 20 8 6 0 0 67 14 20
2019 Federal regulators 50 37 13 0 0 0 0 87 0 15
2019 Communications or public affairs 35 52 9 5 0 0 0 86 5 55
2019 Access to information and privacy 41 21 22 4 4 0 7 67 9 20
2019 Security 62 24 11 0 3 0 0 86 3 30
2019 Library services 54 38 0 8 0 0 0 92 8 25
2019 Legal services 39 40 11 6 2 1 0 81 8 1525
2019 Administration and operations 43 35 12 6 2 1 0 80 9 235
2019 Human resources 54 37 4 4 0 1 0 92 4 130
2019 Financial management 41 47 7 3 1 0 0 88 4 110
2019 Procurement 58 6 30 0 6 0 0 64 6 15
2019 Information management 31 46 12 2 7 2 0 78 9 60
2019 Information technology 60 31 4 4 1 0 0 91 5 75
2019 Internal audit 45 37 10 0 8 0 0 82 8 10
2019 Policy 44 43 6 5 1 0 0 87 6 90
2019 Project management 37 50 9 0 0 4 0 91 0 20
2019 Other services to the public 56 23 14 7 0 0 0 79 7 15
2019 None of the above 32 37 16 10 5 0 1 70 14 85

Question 47. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 42 8 0 0 0 0 92 0 20
2024 Federal regulators 42 37 10 0 12 0 0 78 12 10
2024 Communications or public affairs 31 40 15 8 2 4 0 74 11 50
2024 Access to information and privacy 31 33 18 19 0 0 0 63 19 10
2024 Security 46 38 4 3 5 5 0 88 8 25
2024 Library services 27 39 4 13 13 4 0 69 27 25
2024 Legal services 23 40 15 11 7 2 0 65 19 1575
2024 Administration and operations 39 36 10 6 5 3 1 78 12 250
2024 Human resources 27 43 14 7 5 3 0 73 13 140
2024 Financial management 48 38 5 0 5 4 0 90 5 75
2024 Information management 27 45 11 2 11 2 2 75 13 45
2024 Information technology 26 30 21 5 14 3 2 58 20 70
2024 Data sciences 35 26 6 11 16 6 0 65 29 15
2024 Policy 24 45 8 13 9 1 0 70 22 95
2024 Project management 18 35 27 12 3 5 0 56 15 30
2024 Other services to the public 7 56 12 26 0 0 0 63 26 15
2024 None of the above 26 33 13 11 9 7 1 64 22 95
2022 Client contact centre 37 50 3 6 0 3 0 91 7 35
2022 Federal regulators 54 36 5 0 0 5 0 95 0 15
2022 Communications or public affairs 44 22 10 13 7 3 0 68 21 50
2022 Access to information and privacy 34 45 7 8 0 7 0 85 8 10
2022 Security 54 34 3 0 4 0 4 93 4 25
2022 Library services 59 31 10 0 0 0 0 90 0 15
2022 Legal services 31 40 13 8 5 3 0 73 13 1915
2022 Administration and operations 43 38 10 4 3 2 0 82 7 245
2022 Human resources 41 44 9 2 2 1 0 86 4 140
2022 Financial management 43 46 9 0 1 2 0 90 1 95
2022 Procurement 23 37 24 10 0 6 0 64 11 15
2022 Real property 16 34 7 33 10 0 0 50 43 10
2022 Information management 43 32 9 7 5 4 0 78 13 55
2022 Information technology 36 43 9 3 5 3 0 82 8 85
2022 Data sciences 40 47 6 0 6 0 0 87 6 15
2022 Policy 31 46 12 5 5 1 0 78 10 100
2022 Project management 48 41 5 5 2 0 0 89 7 40
2022 Other services to the public 29 42 17 6 7 0 0 71 13 15
2022 None of the above 30 42 12 5 9 2 0 74 15 95
2020 Client contact centre 46 33 11 5 6 0 0 78 11 20
2020 Federal regulators 49 39 11 0 0 0 0 89 0 20
2020 Communications or public affairs 42 39 17 0 2 0 0 81 2 60
2020 Access to information and privacy 31 43 6 7 13 0 0 74 19 15
2020 Security 33 41 8 9 4 5 0 77 14 25
2020 Library services 36 47 8 4 0 4 0 87 4 25
2020 Legal services 26 43 15 10 4 2 0 70 14 1810
2020 Administration and operations 44 38 11 3 2 1 1 83 5 240
2020 Human resources 44 41 10 4 1 1 0 86 5 135
2020 Financial management 48 42 6 3 1 0 0 90 3 115
2020 Procurement 39 36 16 10 0 0 0 74 10 10
2020 Real property 37 42 7 7 0 7 0 85 8 15
2020 Information management 42 38 14 4 2 0 0 81 6 55
2020 Information technology 51 34 7 6 0 2 0 87 6 105
2020 Data sciences 36 49 7 7 0 0 0 86 7 15
2020 Policy 26 43 16 13 1 2 0 70 14 110
2020 Project management 45 38 0 4 8 4 0 87 13 25
2020 Other services to the public 39 37 6 18 0 0 0 76 18 15
2020 None of the above 24 39 19 11 5 2 0 65 16 85
2019 Client contact centre 37 43 10 0 10 0 0 80 10 20
2019 Federal regulators 23 45 20 6 0 6 0 72 7 15
2019 Communications or public affairs 25 53 10 10 0 2 0 80 10 60
2019 Access to information and privacy 49 27 20 4 0 0 0 76 4 20
2019 Security 39 40 14 3 0 4 0 82 4 30
2019 Library services 39 30 14 13 4 0 0 69 17 20
2019 Legal services 21 43 18 11 5 3 0 66 16 1520
2019 Administration and operations 41 35 14 7 3 1 0 76 10 235
2019 Human resources 37 37 11 10 4 1 0 74 14 130
2019 Financial management 34 52 10 2 0 3 0 88 2 110
2019 Procurement 32 48 14 0 6 0 0 80 6 15
2019 Information management 31 46 12 2 5 4 0 80 7 60
2019 Information technology 50 32 14 1 2 0 0 82 4 75
2019 Internal audit 52 40 0 0 8 0 0 92 8 10
2019 Policy 34 41 12 9 3 1 0 76 12 85
2019 Project management 22 40 34 0 4 0 0 61 4 20
2019 Other services to the public 65 28 7 0 0 0 0 93 0 15
2019 None of the above 27 31 17 15 6 3 1 60 23 85

Question 48. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes individuals who have an array of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. This includes but is not limited to differences in ethnicity or race, culture, religion, disability, sexual orientation, gender identity, age, educational background, region, and marital or parental status.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 58 34 4 0 0 4 0 96 0 20
2024 Federal regulators 79 0 0 9 12 0 0 79 21 10
2024 Communications or public affairs 37 47 10 2 2 3 0 86 4 50
2024 Access to information and privacy 31 35 16 19 0 0 0 65 19 10
2024 Security 31 43 22 0 0 5 0 77 0 25
2024 Library services 24 40 7 15 3 10 0 71 21 25
2024 Legal services 32 38 12 7 5 6 0 75 13 1575
2024 Administration and operations 36 34 17 5 2 5 2 74 7 250
2024 Human resources 28 42 14 5 3 7 1 76 8 140
2024 Financial management 42 35 9 0 3 9 1 86 4 75
2024 Information management 37 46 4 0 8 3 2 87 9 45
2024 Information technology 29 28 18 4 4 14 2 68 10 70
2024 Data sciences 41 20 11 11 11 6 0 65 23 15
2024 Policy 25 39 5 15 6 10 0 71 23 95
2024 Project management 23 37 17 9 10 0 4 63 20 30
2024 Other services to the public 19 55 8 18 0 0 0 74 18 15
2024 None of the above 28 38 13 5 5 8 3 74 11 95
2022 Client contact centre 36 43 6 4 0 12 0 89 4 35
2022 Federal regulators 65 11 16 0 0 8 0 82 0 15
2022 Communications or public affairs 37 37 11 5 4 6 0 78 9 50
2022 Access to information and privacy 70 22 0 0 0 0 8 100 0 10
2022 Security 42 22 11 5 4 8 8 77 11 25
2022 Library services 52 16 10 0 0 22 0 87 0 15
2022 Legal services 35 37 11 6 3 7 0 78 10 1910
2022 Administration and operations 44 36 10 4 0 5 0 85 5 245
2022 Human resources 38 43 11 4 2 2 0 83 6 140
2022 Financial management 40 45 7 3 0 5 0 90 3 95
2022 Procurement 27 25 19 5 0 24 0 68 7 15
2022 Real property 31 17 9 7 0 28 8 74 11 10
2022 Information management 41 36 16 0 1 5 0 82 1 55
2022 Information technology 34 44 11 2 3 5 0 82 6 85
2022 Data sciences 47 17 30 6 0 0 0 64 6 15
2022 Policy 33 46 4 10 5 3 0 82 15 100
2022 Project management 45 33 9 2 2 9 0 85 5 40
2022 Other services to the public 52 23 0 6 0 19 0 93 7 15
2022 None of the above 35 30 16 6 2 12 0 73 9 95
2020 Client contact centre 46 38 16 0 0 0 0 84 0 20
2020 Federal regulators 28 44 17 6 0 6 0 76 6 20
2020 Communications or public affairs 37 37 15 3 3 3 0 77 7 60
2020 Access to information and privacy 42 32 6 6 6 7 0 80 14 15
2020 Security 45 39 7 0 4 4 0 88 4 25
2020 Library services 47 31 17 0 4 0 0 79 4 25
2020 Legal services 33 39 15 6 3 5 0 76 9 1820
2020 Administration and operations 45 35 12 2 1 4 1 84 3 240
2020 Human resources 51 35 8 2 1 3 0 89 3 135
2020 Financial management 55 30 6 7 0 2 1 87 7 115
2020 Procurement 43 33 15 0 0 9 0 84 0 15
2020 Real property 44 21 28 0 0 7 0 70 0 15
2020 Information management 51 33 7 3 2 2 2 88 6 55
2020 Information technology 49 33 9 2 0 6 1 88 2 105
2020 Data sciences 36 35 14 0 7 7 0 77 8 15
2020 Policy 37 38 10 12 2 1 0 76 14 115
2020 Project management 66 17 4 4 4 4 0 87 9 25
2020 Other services to the public 41 28 18 13 0 0 0 69 13 15
2020 None of the above 35 32 13 7 5 7 1 73 13 85
2019 Client contact centre 52 35 8 0 6 0 0 86 6 20
2019 Federal regulators 29 58 6 0 0 6 0 93 0 15
2019 Communications or public affairs 29 45 10 8 2 7 0 79 10 60
2019 Access to information and privacy 44 39 9 0 0 7 0 90 0 20
2019 Security 49 31 16 0 3 0 0 80 3 30
2019 Library services 49 17 24 0 5 5 0 70 5 20
2019 Legal services 32 39 15 6 3 5 0 75 9 1515
2019 Administration and operations 45 34 12 5 2 2 0 80 7 230
2019 Human resources 44 33 13 2 2 6 0 82 4 130
2019 Financial management 38 53 6 0 0 3 0 94 0 110
2019 Procurement 20 53 20 0 6 0 0 73 6 15
2019 Information management 38 44 8 4 3 2 0 84 7 60
2019 Information technology 61 26 5 0 4 5 0 91 4 75
2019 Internal audit 42 49 0 0 8 0 0 92 8 10
2019 Policy 52 28 12 8 1 0 0 79 9 85
2019 Project management 29 32 20 9 4 6 0 65 14 20
2019 Other services to the public 72 20 7 0 0 0 0 93 0 15
2019 None of the above 32 37 6 8 6 6 4 77 16 85

Question 53. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 62 25 8 0 0 0 6 92 0 20
2024 Federal regulators 72 7 21 0 0 0 0 79 0 10
2024 Communications or public affairs 38 47 3 9 4 0 0 84 13 50
2024 Access to information and privacy 50 40 10 0 0 0 0 90 0 10
2024 Security 73 24 0 3 0 0 0 97 3 25
2024 Library services 36 31 13 13 8 0 0 67 20 25
2024 Legal services 40 38 8 8 5 0 0 78 14 1580
2024 Administration and operations 53 34 5 3 3 1 1 88 6 250
2024 Human resources 40 44 8 6 1 1 0 85 7 140
2024 Financial management 64 32 0 1 3 0 0 96 4 75
2024 Information management 49 32 6 5 8 0 0 81 13 45
2024 Information technology 46 33 7 7 6 2 0 81 12 70
2024 Data sciences 41 43 0 0 16 0 0 84 16 15
2024 Policy 28 48 8 7 7 1 0 77 14 95
2024 Project management 36 39 12 14 0 0 0 75 14 30
2024 Other services to the public 39 50 11 0 0 0 0 89 0 15
2024 None of the above 34 40 15 8 4 0 0 74 12 95
2022 Client contact centre 58 31 8 4 0 0 0 88 4 35
2022 Federal regulators 78 10 5 6 0 0 0 89 6 15
2022 Communications or public affairs 49 32 5 9 5 0 0 81 14 50
2022 Access to information and privacy 64 28 8 0 0 0 0 92 0 10
2022 Security 56 29 11 0 4 0 0 85 4 25
2022 Library services 62 33 5 0 0 0 0 95 0 15
2022 Legal services 48 37 7 6 3 0 0 84 9 1915
2022 Administration and operations 63 28 4 3 2 0 0 91 5 245
2022 Human resources 51 40 5 4 1 0 0 90 5 140
2022 Financial management 61 36 2 1 0 0 0 97 1 95
2022 Procurement 39 25 26 10 0 0 0 64 10 15
2022 Real property 31 52 7 10 0 0 0 83 10 10
2022 Information management 53 31 11 5 2 0 0 83 6 55
2022 Information technology 55 33 4 3 4 0 0 88 8 85
2022 Data sciences 77 11 13 0 0 0 0 87 0 15
2022 Policy 56 32 5 6 1 1 0 88 7 100
2022 Project management 64 32 2 2 0 0 0 96 2 40
2022 Other services to the public 62 15 17 0 7 0 0 76 7 15
2022 None of the above 51 31 8 5 4 1 0 83 9 95
2020 Client contact centre 63 30 6 0 0 0 0 94 0 15
2020 Federal regulators 65 24 6 6 0 0 0 88 6 15
2020 Communications or public affairs 58 32 7 2 2 0 0 90 3 60
2020 Access to information and privacy 46 34 7 0 13 0 0 80 13 15
2020 Security 45 46 4 0 4 0 0 91 4 25
2020 Library services 57 34 4 4 0 0 0 92 4 25
2020 Legal services 48 35 9 6 2 0 0 83 8 1815
2020 Administration and operations 59 33 5 1 2 0 0 93 3 240
2020 Human resources 61 31 4 1 2 0 0 92 3 135
2020 Financial management 67 25 6 2 1 0 0 92 3 115
2020 Procurement 52 48 0 0 0 0 0 100 0 15
2020 Real property 51 34 7 8 0 0 0 85 8 15
2020 Information management 63 24 8 0 6 0 0 86 6 55
2020 Information technology 62 25 10 1 2 0 0 87 3 105
2020 Data sciences 65 35 0 0 0 0 0 100 0 15
2020 Policy 59 31 4 4 1 1 0 92 5 115
2020 Project management 75 13 0 4 8 0 0 88 12 25
2020 Other services to the public 57 31 4 7 0 0 0 88 7 15
2020 None of the above 41 34 18 4 3 0 0 75 7 85
2019 Client contact centre 58 29 4 0 10 0 0 86 10 20
2019 Federal regulators 31 63 6 0 0 0 0 94 0 15
2019 Communications or public affairs 48 36 7 8 0 2 0 85 8 60
2019 Access to information and privacy 54 42 0 4 0 0 0 96 4 20
2019 Security 47 42 7 0 4 0 0 89 4 25
2019 Library services 57 35 4 4 0 0 0 91 4 20
2019 Legal services 38 39 11 8 4 0 0 77 12 1530
2019 Administration and operations 55 31 7 3 3 1 0 87 6 235
2019 Human resources 55 33 6 4 2 0 0 88 6 130
2019 Financial management 53 43 4 0 0 0 0 96 0 110
2019 Procurement 50 32 6 0 12 0 0 82 12 15
2019 Information management 47 33 13 3 4 0 0 80 7 60
2019 Information technology 61 28 7 1 3 0 0 89 4 75
2019 Internal audit 52 40 0 0 8 0 0 92 8 10
2019 Policy 51 34 11 2 2 0 0 85 4 90
2019 Project management 43 42 14 0 0 0 0 86 0 20
2019 Other services to the public 72 28 0 0 0 0 0 100 0 15
2019 None of the above 41 33 12 5 7 1 1 76 12 85

Anti-racism

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 21 22 0 0 8 13 72 0 20
2024 Federal regulators 72 17 0 12 0 0 0 88 12 10
2024 Communications or public affairs 39 24 9 13 3 8 3 72 18 50
2024 Access to information and privacy 26 16 0 28 0 23 7 60 40 10
2024 Security 52 20 16 5 0 0 8 78 5 25
2024 Library services 42 24 7 0 8 9 10 81 10 25
2024 Legal services 31 30 11 9 6 7 5 70 18 1575
2024 Administration and operations 36 26 14 5 7 7 5 70 14 250
2024 Human resources 39 31 11 6 4 4 5 77 12 140
2024 Financial management 39 22 13 5 6 9 5 72 13 75
2024 Information management 21 32 14 9 7 2 15 63 20 45
2024 Information technology 38 23 12 4 7 13 3 72 13 70
2024 Data sciences 31 28 7 8 11 14 0 69 22 15
2024 Policy 39 31 6 14 2 8 1 76 17 95
2024 Project management 44 12 11 9 5 6 13 69 17 30
2024 Other services to the public 28 28 15 5 0 12 12 74 7 15
2024 None of the above 33 23 11 7 3 12 10 72 13 95
2022 Client contact centre 26 31 8 9 10 13 3 68 22 35
2022 Federal regulators 35 37 14 0 0 14 0 84 0 15
2022 Communications or public affairs 41 31 11 6 2 3 7 80 8 50
2022 Access to information and privacy 54 32 0 0 0 7 7 100 0 10
2022 Security 51 19 18 0 8 4 0 73 8 25
2022 Library services 41 16 0 0 0 22 21 100 0 15
2022 Legal services 38 28 10 7 4 8 6 76 12 1915
2022 Administration and operations 46 29 10 6 2 5 3 81 8 245
2022 Human resources 52 26 5 1 2 10 4 91 3 140
2022 Financial management 43 34 9 2 2 6 5 86 5 95
2022 Procurement 37 46 16 0 0 0 0 84 0 15
2022 Real property 17 16 17 7 7 8 27 52 22 10
2022 Information management 38 26 7 0 2 18 9 88 3 55
2022 Information technology 42 24 14 4 4 8 4 75 9 85
2022 Data sciences 64 11 7 12 0 0 7 80 13 15
2022 Policy 48 26 9 5 4 2 7 81 9 100
2022 Project management 57 21 11 2 0 4 4 85 2 40
2022 Other services to the public 65 0 14 6 7 8 0 71 14 15
2022 None of the above 36 32 7 5 5 9 6 81 11 95

Question 25. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 17 22 4 0 8 13 67 5 20
2024 Federal regulators 62 27 0 12 0 0 0 88 12 10
2024 Communications or public affairs 36 25 12 10 5 8 3 69 18 50
2024 Access to information and privacy 16 42 0 28 0 7 7 68 32 10
2024 Security 52 20 17 0 0 3 8 81 0 25
2024 Library services 26 27 11 0 8 15 13 73 11 25
2024 Legal services 31 28 11 10 7 8 5 67 19 1575
2024 Administration and operations 34 25 15 7 7 9 4 67 16 250
2024 Human resources 42 25 14 7 3 4 5 74 11 140
2024 Financial management 36 25 18 2 6 7 5 70 10 75
2024 Information management 22 35 14 10 7 2 9 65 19 45
2024 Information technology 36 24 10 8 7 12 3 70 18 70
2024 Data sciences 26 49 7 0 11 6 0 80 12 15
2024 Policy 35 29 7 17 3 6 2 70 22 95
2024 Project management 28 28 11 12 5 6 11 67 19 30
2024 Other services to the public 20 42 15 0 0 17 7 81 0 15
2024 None of the above 32 20 12 3 4 16 12 73 11 95
2022 Client contact centre 35 24 16 0 10 13 3 70 12 35
2022 Federal regulators 46 21 14 0 0 19 0 83 0 15
2022 Communications or public affairs 40 26 13 7 3 3 7 74 12 50
2022 Access to information and privacy 64 22 0 0 0 7 7 100 0 10
2022 Security 43 19 19 8 4 4 4 67 13 25
2022 Library services 41 16 0 0 0 22 21 100 0 15
2022 Legal services 37 27 10 8 4 8 6 74 14 1915
2022 Administration and operations 44 30 11 5 1 5 3 81 7 245
2022 Human resources 46 29 6 2 3 10 4 87 6 140
2022 Financial management 44 29 11 3 2 6 5 82 6 95
2022 Procurement 29 54 17 0 0 0 0 83 0 15
2022 Real property 8 16 17 17 7 8 27 37 37 10
2022 Information management 36 27 9 0 2 18 9 86 3 55
2022 Information technology 39 27 13 2 4 11 4 78 7 85
2022 Data sciences 64 5 18 6 0 0 7 74 6 15
2022 Policy 42 29 9 8 4 2 7 78 13 100
2022 Project management 64 16 11 2 0 2 4 86 2 40
2022 Other services to the public 49 16 14 0 13 8 0 71 14 15
2022 None of the above 35 27 8 7 5 13 5 76 15 95

Question 49. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism is the active process of identifying and eliminating racism by changing systems, organizational structures, policies and practices and attitudes, so that power is redistributed and shared equitably.
Definition of the term has changed from PSES 2022.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 23 0 4 0 16 0 95 5 20
2024 Federal regulators 67 22 0 12 0 0 0 88 12 10
2024 Communications or public affairs 28 36 25 6 3 3 0 66 8 50
2024 Access to information and privacy 23 10 35 0 0 32 0 49 0 10
2024 Security 43 32 15 0 0 10 0 83 0 25
2024 Library services 34 22 37 0 0 7 0 60 0 25
2024 Legal services 28 27 22 5 3 16 1 65 9 1575
2024 Administration and operations 35 29 15 4 2 12 3 75 7 250
2024 Human resources 27 30 23 6 1 14 0 66 7 140
2024 Financial management 33 30 9 2 2 24 0 83 5 75
2024 Information management 34 32 12 3 3 13 2 79 8 45
2024 Information technology 20 21 20 2 6 27 4 59 12 70
2024 Data sciences 28 12 30 13 0 17 0 48 16 15
2024 Policy 22 25 31 7 3 12 0 53 12 95
2024 Project management 17 24 35 8 6 6 4 46 15 30
2024 Other services to the public 14 11 25 7 11 32 0 37 26 15
2024 None of the above 28 25 16 4 1 23 3 71 7 95
2022 Client contact centre 49 23 15 7 0 7 0 77 8 35
2022 Federal regulators 58 23 13 0 0 0 6 86 0 15
2022 Communications or public affairs 41 33 20 0 0 7 0 79 0 50
2022 Access to information and privacy 36 50 7 0 0 7 0 92 0 10
2022 Security 47 26 11 0 4 4 8 83 4 25
2022 Library services 37 31 5 0 0 27 0 94 0 15
2022 Legal services 31 31 20 4 2 11 0 71 6 1915
2022 Administration and operations 43 26 15 5 0 11 1 77 6 245
2022 Human resources 38 37 13 3 2 7 1 81 5 140
2022 Financial management 43 30 12 3 0 11 0 83 4 95
2022 Procurement 22 25 24 5 0 24 0 61 7 15
2022 Real property 24 15 24 0 0 29 8 62 0 10
2022 Information management 32 37 10 0 0 17 4 88 0 55
2022 Information technology 36 29 21 3 4 7 0 70 7 85
2022 Data sciences 47 22 26 6 0 0 0 69 6 15
2022 Policy 40 28 21 2 2 7 0 73 4 100
2022 Project management 50 26 13 0 0 11 0 85 0 40
2022 Other services to the public 37 20 7 0 0 36 0 89 0 15
2022 None of the above 21 28 17 4 1 29 0 69 8 95
2020 Client contact centre 51 33 11 0 0 6 0 89 0 20
2020 Federal regulators 39 38 11 0 0 11 0 87 0 20
2020 Communications or public affairs 40 34 15 3 0 7 0 80 4 60
2020 Access to information and privacy 36 25 13 6 6 13 0 70 15 15
2020 Security 42 34 20 0 0 0 4 79 0 25
2020 Library services 37 37 22 4 0 0 0 74 4 25
2020 Legal services 32 38 15 6 2 6 0 75 9 1820
2020 Administration and operations 44 34 13 3 1 5 1 83 4 240
2020 Human resources 47 33 11 3 1 4 0 84 4 135
2020 Financial management 49 35 8 3 1 3 0 87 4 115
2020 Procurement 52 33 7 7 0 0 0 85 7 15
2020 Real property 37 35 21 0 0 7 0 77 0 15
2020 Information management 47 28 21 0 0 2 2 78 0 55
2020 Information technology 50 29 9 1 0 10 0 89 1 105
2020 Data sciences 43 28 14 0 7 7 0 77 8 15
2020 Policy 40 33 13 7 2 6 0 77 10 115
2020 Project management 58 30 4 0 0 8 0 95 0 25
2020 Other services to the public 41 21 37 0 0 0 0 63 0 15
2020 None of the above 32 37 15 4 5 5 3 74 9 85

Question 50. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 44 14 22 0 0 8 12 73 0 20
2024 Federal regulators 59 10 10 0 12 0 9 76 13 10
2024 Communications or public affairs 36 25 11 9 4 10 5 71 16 50
2024 Access to information and privacy 39 26 0 15 11 9 0 71 29 10
2024 Security 62 22 8 3 0 0 5 89 3 25
2024 Library services 29 44 4 0 8 6 10 86 10 25
2024 Legal services 32 32 10 9 6 7 4 72 17 1580
2024 Administration and operations 38 34 9 4 5 5 4 79 10 250
2024 Human resources 33 40 10 6 4 3 5 79 11 140
2024 Financial management 35 35 11 3 3 12 1 81 7 75
2024 Information management 24 34 17 2 7 6 10 69 11 45
2024 Information technology 34 29 12 9 5 7 3 70 16 70
2024 Data sciences 40 25 5 5 13 12 0 74 20 15
2024 Policy 34 33 8 12 8 3 2 70 22 95
2024 Project management 39 22 11 12 4 6 6 69 18 30
2024 Other services to the public 22 22 27 16 7 0 7 47 25 15
2024 None of the above 34 24 11 4 5 16 7 75 11 95
2022 Client contact centre 31 40 13 3 4 9 0 78 7 35
2022 Federal regulators 62 16 5 13 0 0 5 81 13 15
2022 Communications or public affairs 43 31 13 3 4 6 0 79 8 50
2022 Access to information and privacy 40 31 0 7 0 7 15 91 9 10
2022 Security 46 23 19 0 8 4 0 72 8 25
2022 Library services 54 24 9 0 0 0 13 89 0 15
2022 Legal services 38 32 9 6 5 7 4 78 12 1910
2022 Administration and operations 44 34 9 5 2 3 2 83 8 245
2022 Human resources 45 32 7 5 3 6 3 84 9 140
2022 Financial management 46 31 8 2 3 7 3 85 5 95
2022 Procurement 22 62 6 0 0 10 0 93 0 15
2022 Real property 9 39 9 0 7 7 27 75 11 10
2022 Information management 35 30 11 0 4 14 5 81 5 55
2022 Information technology 43 31 7 7 3 6 3 82 11 85
2022 Data sciences 71 6 5 12 0 7 0 82 12 15
2022 Policy 42 28 10 8 5 4 4 75 14 100
2022 Project management 53 22 14 2 2 2 4 81 5 40
2022 Other services to the public 56 16 8 6 7 8 0 78 14 15
2022 None of the above 33 30 9 6 5 12 6 77 12 95
2020 Client contact centre 45 27 11 5 6 0 6 77 12 20
2020 Federal regulators 62 16 11 0 6 0 6 82 6 20
2020 Communications or public affairs 36 36 14 5 0 7 2 79 6 60
2020 Access to information and privacy 49 13 13 0 13 13 0 70 15 15
2020 Security 38 41 17 0 0 0 4 82 0 25
2020 Library services 53 26 4 4 4 8 0 86 9 25
2020 Legal services 37 32 11 8 5 5 2 74 14 1820
2020 Administration and operations 51 25 10 6 2 3 2 80 9 240
2020 Human resources 50 32 12 2 1 4 0 85 3 135
2020 Financial management 47 33 11 3 2 2 2 83 5 110
2020 Procurement 22 37 40 0 0 0 0 60 0 15
2020 Real property 37 42 0 14 0 7 0 85 15 15
2020 Information management 40 38 3 2 4 9 3 89 7 55
2020 Information technology 47 25 17 4 0 4 3 78 4 105
2020 Data sciences 36 49 7 7 0 0 0 86 7 15
2020 Policy 38 33 9 12 2 3 4 76 14 110
2020 Project management 51 33 4 4 4 4 0 87 8 25
2020 Other services to the public 26 37 18 0 0 13 6 78 0 15
2020 None of the above 34 25 15 4 8 10 4 69 14 85

Question 52. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 21 24 22 0 0 18 14 67 0 20
2024 Federal regulators 0 20 29 0 12 39 0 33 19 10
2024 Communications or public affairs 17 27 13 7 4 30 2 64 16 50
2024 Access to information and privacy 9 0 0 19 0 72 0 32 68 10
2024 Security 3 20 24 0 0 31 21 49 0 25
2024 Library services 3 18 31 0 8 39 0 35 13 25
2024 Legal services 7 16 23 5 5 40 4 41 18 1575
2024 Administration and operations 15 18 25 3 4 29 7 51 11 250
2024 Human resources 10 26 27 4 1 29 4 52 7 140
2024 Financial management 4 17 29 2 3 42 3 37 10 70
2024 Information management 8 21 18 5 7 26 14 49 21 45
2024 Information technology 8 16 24 2 6 40 3 42 15 70
2024 Data sciences 5 0 20 0 24 38 13 11 48 15
2024 Policy 6 27 18 9 2 36 2 53 19 95
2024 Project management 20 9 11 8 4 37 11 54 24 30
2024 Other services to the public 0 12 14 12 9 54 0 26 45 15
2024 None of the above 8 10 27 5 3 38 10 33 15 95
2022 Client contact centre 24 15 19 0 4 34 4 63 6 30
2022 Federal regulators 24 10 15 0 6 44 0 61 11 15
2022 Communications or public affairs 20 22 26 0 2 25 4 60 3 50
2022 Access to information and privacy 22 36 9 0 0 32 0 86 0 10
2022 Security 17 12 38 12 0 22 0 37 15 25
2022 Library services 5 30 15 0 0 45 5 70 0 15
2022 Legal services 11 16 21 4 4 41 3 48 14 1915
2022 Administration and operations 16 23 19 1 2 34 6 64 5 245
2022 Human resources 13 34 16 5 1 28 4 68 9 140
2022 Financial management 16 19 20 4 1 36 4 59 7 95
2022 Procurement 12 5 29 0 0 48 6 36 0 15
2022 Real property 0 17 18 8 10 31 16 31 35 10
2022 Information management 11 13 24 2 6 41 3 42 14 55
2022 Information technology 11 15 33 2 6 29 4 39 12 85
2022 Data sciences 6 15 50 11 0 18 0 26 13 15
2022 Policy 13 30 17 2 4 34 0 65 8 100
2022 Project management 19 23 25 5 2 25 2 57 10 40
2022 Other services to the public 38 0 16 6 7 33 0 57 19 15
2022 None of the above 11 24 8 4 5 45 4 67 17 95

Question 72. Of those who indicated that they were a victim of race-based discrimination: I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2022 Legal services 3 12 13 12 33 25 2 20 62 40
2020 Legal services 0 9 14 20 43 14 0 10 73 50

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 34 14 10 0 8 0 74 11 20
2024 Federal regulators 42 39 0 9 0 9 0 90 10 10
2024 Communications or public affairs 24 32 15 10 8 7 4 63 20 50
2024 Access to information and privacy 16 18 0 23 11 16 16 50 50 10
2024 Security 43 31 15 0 0 3 8 83 0 25
2024 Library services 22 26 23 15 4 4 6 53 21 25
2024 Legal services 18 29 18 10 8 13 4 57 22 1575
2024 Administration and operations 26 24 21 12 7 5 5 56 21 250
2024 Human resources 28 31 14 9 5 10 4 69 16 140
2024 Financial management 35 23 9 6 1 16 10 79 9 75
2024 Information management 38 24 14 6 8 4 6 69 16 45
2024 Information technology 34 21 14 9 6 7 10 66 18 70
2024 Data sciences 34 15 0 0 11 13 27 81 19 15
2024 Policy 26 34 10 7 9 9 5 69 18 95
2024 Project management 24 27 6 14 8 7 15 65 28 30
2024 Other services to the public 18 36 14 5 6 20 0 68 15 15
2024 None of the above 18 29 20 13 10 5 5 52 25 95
2022 Client contact centre 17 56 8 7 3 6 3 81 11 35
2022 Federal regulators 37 25 5 0 0 25 8 93 0 15
2022 Communications or public affairs 27 27 15 6 4 11 11 69 12 50
2022 Access to information and privacy 47 21 0 16 8 7 0 74 26 10
2022 Security 31 24 21 13 4 3 4 59 19 20
2022 Library services 34 31 12 0 0 15 8 84 0 15
2022 Legal services 22 29 19 7 5 14 6 63 14 1915
2022 Administration and operations 38 25 16 4 5 9 3 71 11 245
2022 Human resources 22 33 16 8 3 8 9 67 14 140
2022 Financial management 32 33 12 6 1 7 9 77 8 95
2022 Procurement 23 28 27 5 0 17 0 61 6 15
2022 Real property 0 31 44 24 0 0 0 31 24 10
2022 Information management 32 29 21 2 2 9 5 72 4 55
2022 Information technology 32 35 8 6 4 6 10 80 11 85
2022 Data sciences 50 21 18 6 0 0 5 75 6 15
2022 Policy 34 28 12 9 4 7 6 71 15 100
2022 Project management 37 28 8 2 2 13 9 83 6 40
2022 Other services to the public 18 35 0 9 7 13 18 76 24 15
2022 None of the above 30 22 11 13 8 10 6 61 25 95
2020 Client contact centre 27 34 11 11 6 11 0 69 19 20
2020 Federal regulators 38 11 22 6 0 11 11 64 7 20
2020 Communications or public affairs 27 30 19 7 3 12 2 66 12 60
2020 Access to information and privacy 38 36 6 0 13 6 0 80 14 15
2020 Security 37 45 13 4 0 0 0 82 4 25
2020 Library services 33 34 16 8 4 4 0 70 13 25
2020 Legal services 21 26 21 11 4 13 4 57 18 1815
2020 Administration and operations 36 33 13 5 4 6 4 75 10 240
2020 Human resources 40 24 15 5 3 8 5 74 9 135
2020 Financial management 33 31 14 3 5 11 3 75 9 115
2020 Procurement 22 22 30 17 0 0 9 49 18 15
2020 Real property 44 21 28 0 0 0 7 70 0 15
2020 Information management 29 31 12 10 10 5 4 65 21 55
2020 Information technology 35 34 11 6 1 7 7 79 8 105
2020 Data sciences 36 27 0 7 0 7 22 90 10 15
2020 Policy 30 34 13 8 4 7 3 71 14 115
2020 Project management 44 30 9 0 12 0 4 78 13 25
2020 Other services to the public 21 17 37 18 0 7 0 42 19 15
2020 None of the above 27 18 18 14 8 12 5 53 26 85
2019 Client contact centre 26 36 10 8 12 4 5 68 22 20
2019 Federal regulators 31 37 13 0 6 13 0 78 7 15
2019 Communications or public affairs 27 35 8 13 3 5 8 71 19 60
2019 Access to information and privacy 23 25 13 18 9 7 5 55 30 20
2019 Security 46 33 15 0 0 0 7 84 0 25
2019 Library services 26 37 14 15 0 9 0 68 17 20
2019 Legal services 20 29 18 12 8 9 3 56 23 1530
2019 Administration and operations 29 29 18 11 8 3 2 61 20 235
2019 Human resources 44 23 16 6 3 6 3 73 10 130
2019 Financial management 36 32 16 5 4 3 4 73 9 110
2019 Procurement 19 30 12 6 18 16 0 58 28 15
2019 Information management 29 31 17 9 11 2 2 62 21 60
2019 Information technology 42 26 9 6 4 3 10 78 12 75
2019 Internal audit 45 30 8 0 18 0 0 74 18 10
2019 Policy 26 29 12 13 8 5 6 62 25 90
2019 Project management 24 18 38 4 6 4 4 47 11 20
2019 Other services to the public 48 24 7 14 7 0 0 72 21 15
2019 None of the above 16 32 23 11 9 2 6 53 22 85

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 46 29 12 4 0 4 4 82 5 20
2024 Federal regulators 62 28 0 10 0 0 0 90 10 10
2024 Communications or public affairs 32 47 5 8 0 8 0 86 9 50
2024 Access to information and privacy 32 37 16 8 0 0 7 74 8 10
2024 Security 47 45 0 3 5 0 0 92 8 25
2024 Library services 25 58 13 0 4 0 0 83 4 25
2024 Legal services 30 41 12 9 5 2 0 73 15 1575
2024 Administration and operations 37 30 12 11 5 4 1 70 17 250
2024 Human resources 28 43 11 10 4 3 0 74 15 140
2024 Financial management 35 34 11 9 4 7 0 74 14 75
2024 Information management 29 44 14 8 3 2 0 75 11 45
2024 Information technology 25 37 12 14 7 4 2 66 22 70
2024 Data sciences 47 21 0 0 6 19 7 92 8 15
2024 Policy 28 45 8 4 9 6 0 77 14 95
2024 Project management 31 50 3 8 6 3 0 83 14 30
2024 Other services to the public 14 58 0 28 0 0 0 72 28 15
2024 None of the above 34 27 19 9 4 5 2 65 14 95
2022 Client contact centre 38 46 14 3 0 0 0 84 3 35
2022 Federal regulators 65 21 6 8 0 0 0 86 8 15
2022 Communications or public affairs 47 30 5 7 2 7 2 85 10 50
2022 Access to information and privacy 48 31 7 0 0 15 0 92 0 10
2022 Security 49 24 12 12 0 4 0 75 13 25
2022 Library services 47 26 10 7 0 9 0 80 8 15
2022 Legal services 35 38 12 8 4 3 1 75 12 1915
2022 Administration and operations 35 38 14 7 2 3 0 76 9 245
2022 Human resources 42 42 7 4 2 2 1 86 6 140
2022 Financial management 32 40 13 9 1 5 1 76 10 95
2022 Procurement 11 59 14 5 5 0 6 74 11 15
2022 Real property 23 33 11 17 0 7 8 67 20 10
2022 Information management 32 38 17 9 0 2 1 73 10 55
2022 Information technology 36 35 11 4 6 7 1 77 11 85
2022 Data sciences 37 32 26 5 0 0 0 69 5 15
2022 Policy 37 41 14 6 2 0 1 78 8 100
2022 Project management 44 28 15 5 4 4 0 75 9 40
2022 Other services to the public 60 11 9 6 15 0 0 71 20 15
2022 None of the above 30 42 9 7 5 6 1 78 12 95
2020 Client contact centre 34 27 27 5 6 0 0 61 11 20
2020 Federal regulators 44 28 11 11 0 6 0 76 12 20
2020 Communications or public affairs 38 29 15 9 2 7 0 72 11 60
2020 Access to information and privacy 38 24 6 0 13 20 0 76 16 15
2020 Security 24 54 13 4 4 0 0 78 8 25
2020 Library services 22 62 12 0 4 0 0 84 4 25
2020 Legal services 35 36 12 10 4 2 1 74 14 1815
2020 Administration and operations 42 32 14 6 3 4 0 77 9 240
2020 Human resources 47 35 13 2 0 2 1 84 2 135
2020 Financial management 34 35 12 9 3 5 2 74 13 115
2020 Procurement 45 39 0 9 0 0 7 90 10 15
2020 Real property 37 21 22 13 0 7 0 62 14 15
2020 Information management 38 41 7 8 0 4 2 84 8 55
2020 Information technology 33 41 16 6 2 1 1 76 8 105
2020 Data sciences 29 20 29 0 7 14 0 58 8 15
2020 Policy 34 38 12 10 5 1 0 73 16 115
2020 Project management 44 26 13 9 4 5 0 73 13 25
2020 Other services to the public 44 20 14 13 4 6 0 68 18 15
2020 None of the above 29 26 17 12 9 6 3 60 22 85
2019 Client contact centre 21 45 10 4 10 11 0 74 15 20
2019 Federal regulators 29 45 6 19 0 0 0 74 19 15
2019 Communications or public affairs 38 40 10 7 3 2 0 80 10 60
2019 Access to information and privacy 44 22 18 0 11 0 5 70 11 20
2019 Security 41 28 14 17 0 0 0 69 17 30
2019 Library services 30 48 4 9 5 0 5 82 14 20
2019 Legal services 31 37 14 10 5 2 1 70 16 1525
2019 Administration and operations 35 35 14 8 5 2 1 72 13 235
2019 Human resources 48 32 13 5 2 0 1 80 7 130
2019 Financial management 25 40 14 7 2 7 4 74 10 110
2019 Procurement 20 32 21 12 6 8 0 57 20 15
2019 Information management 26 44 12 8 7 2 2 73 16 60
2019 Information technology 41 33 11 1 3 10 1 83 4 75
2019 Internal audit 43 57 0 0 0 0 0 100 0 10
2019 Policy 49 34 4 10 1 1 0 85 11 90
2019 Project management 24 33 5 23 4 0 10 64 30 20
2019 Other services to the public 67 21 7 0 0 5 0 93 0 15
2019 None of the above 25 30 11 15 11 4 4 60 28 85

Question 41. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 35 10 0 0 0 0 90 0 20
2024 Federal regulators 71 17 0 0 12 0 0 88 12 10
2024 Communications or public affairs 38 43 7 11 0 2 0 82 11 50
2024 Access to information and privacy 39 53 8 0 0 0 0 92 0 10
2024 Security 60 29 6 5 0 0 0 89 5 25
2024 Library services 25 37 17 13 8 0 0 62 20 25
2024 Legal services 30 42 15 6 5 1 0 74 11 1570
2024 Administration and operations 39 34 16 5 3 2 1 76 8 250
2024 Human resources 20 51 12 12 4 1 0 72 16 140
2024 Financial management 43 41 10 4 2 0 0 84 6 75
2024 Information management 29 41 19 7 3 0 0 70 10 45
2024 Information technology 27 30 23 6 9 3 2 59 16 70
2024 Data sciences 38 50 0 0 6 6 0 94 6 15
2024 Policy 19 48 19 3 8 2 0 69 11 95
2024 Project management 27 33 26 9 5 0 0 60 14 30
2024 Other services to the public 20 40 24 16 0 0 0 59 16 15
2024 None of the above 36 36 13 5 5 4 1 75 11 95
2022 Client contact centre 41 44 10 5 0 0 0 85 5 35
2022 Federal regulators 71 21 0 0 0 8 0 100 0 15
2022 Communications or public affairs 37 32 20 2 4 5 0 73 6 50
2022 Access to information and privacy 57 43 0 0 0 0 0 100 0 10
2022 Security 48 32 16 0 0 4 0 83 0 25
2022 Library services 42 43 15 0 0 0 0 85 0 15
2022 Legal services 36 40 15 5 2 1 0 77 8 1915
2022 Administration and operations 40 38 16 3 3 1 0 79 6 245
2022 Human resources 37 43 15 2 1 1 0 81 3 140
2022 Financial management 39 47 11 2 1 1 0 86 3 95
2022 Procurement 23 52 11 0 0 14 0 87 0 15
2022 Real property 8 65 7 19 0 0 0 74 19 10
2022 Information management 34 47 15 0 0 4 0 84 0 55
2022 Information technology 35 43 11 4 3 3 0 81 8 85
2022 Data sciences 49 44 7 0 0 0 0 93 0 15
2022 Policy 39 43 14 2 3 0 0 81 5 100
2022 Project management 49 38 8 4 0 0 0 88 4 40
2022 Other services to the public 41 38 6 0 15 0 0 80 15 15
2022 None of the above 35 38 16 6 0 5 0 77 6 95
2020 Client contact centre 40 32 22 6 0 0 0 72 6 20
2020 Federal regulators 44 39 17 0 0 0 0 83 0 20
2020 Communications or public affairs 28 46 17 3 3 2 0 76 7 60
2020 Access to information and privacy 38 30 6 13 6 6 0 72 21 15
2020 Security 28 51 20 0 0 0 0 80 0 25
2020 Library services 32 42 25 0 0 0 0 75 0 25
2020 Legal services 36 38 17 6 2 2 0 75 8 1810
2020 Administration and operations 44 37 14 3 1 1 0 82 5 240
2020 Human resources 48 34 14 3 0 0 0 83 3 135
2020 Financial management 46 35 12 5 2 1 0 81 6 115
2020 Procurement 30 46 24 0 0 0 0 76 0 15
2020 Real property 30 35 27 8 0 0 0 65 8 15
2020 Information management 39 47 8 5 0 0 0 86 5 55
2020 Information technology 46 35 17 2 0 1 0 81 2 105
2020 Data sciences 36 35 7 14 0 7 0 77 16 15
2020 Policy 37 42 15 4 2 0 0 79 6 115
2020 Project management 61 27 5 4 4 0 0 87 8 25
2020 Other services to the public 44 32 6 4 6 7 0 82 11 15
2020 None of the above 29 36 16 10 7 2 0 66 17 85
2019 Client contact centre 36 35 16 4 10 0 0 71 14 20
2019 Federal regulators 19 68 6 6 0 0 0 87 6 15
2019 Communications or public affairs 31 35 16 14 0 5 0 69 14 55
2019 Access to information and privacy 35 39 14 11 0 0 0 75 11 20
2019 Security 46 26 21 7 0 0 0 72 7 25
2019 Library services 53 25 17 0 4 0 0 78 4 20
2019 Legal services 28 37 21 8 3 2 0 67 12 1520
2019 Administration and operations 36 42 12 5 4 1 0 79 9 230
2019 Human resources 39 40 15 3 2 1 0 81 4 125
2019 Financial management 32 47 13 5 0 2 0 81 5 110
2019 Procurement 35 15 36 0 6 8 0 54 7 15
2019 Information management 34 36 22 4 5 0 0 70 8 60
2019 Information technology 38 36 19 4 3 1 0 75 6 75
2019 Internal audit 52 40 0 0 8 0 0 92 8 10
2019 Policy 39 48 8 3 2 0 0 87 5 90
2019 Project management 29 41 20 5 0 6 0 73 5 20
2019 Other services to the public 59 33 9 0 0 0 0 91 0 15
2019 None of the above 24 32 22 10 4 5 1 60 16 85

Question 42. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 23 27 4 0 4 4 66 5 20
2024 Federal regulators 22 10 10 10 38 9 0 36 53 10
2024 Communications or public affairs 21 21 11 18 9 16 3 52 34 50
2024 Access to information and privacy 23 26 0 0 19 25 7 72 28 10
2024 Security 40 33 8 0 8 11 0 82 9 25
2024 Library services 19 35 17 4 9 10 6 65 15 25
2024 Legal services 15 20 16 16 16 14 3 42 38 1575
2024 Administration and operations 25 24 19 10 9 11 2 56 22 250
2024 Human resources 15 29 21 8 11 11 4 52 23 140
2024 Financial management 22 32 18 8 10 10 1 60 20 75
2024 Information management 17 29 20 7 17 8 2 51 27 45
2024 Information technology 17 17 20 10 14 15 7 44 31 70
2024 Data sciences 21 37 0 0 16 26 0 78 22 15
2024 Policy 11 19 16 21 13 20 0 37 43 95
2024 Project management 10 23 21 20 15 9 3 37 40 30
2024 Other services to the public 0 33 26 22 12 0 7 35 37 15
2024 None of the above 24 12 12 13 15 22 2 48 37 95
2022 Client contact centre 19 26 27 10 3 12 3 53 15 35
2022 Federal regulators 34 39 5 5 0 16 0 88 6 15
2022 Communications or public affairs 24 18 16 8 14 15 4 52 28 50
2022 Access to information and privacy 33 22 17 7 7 15 0 64 16 10
2022 Security 34 5 29 0 12 20 0 49 15 25
2022 Library services 39 11 5 16 0 12 17 70 23 15
2022 Legal services 17 19 17 13 15 16 3 44 35 1915
2022 Administration and operations 29 24 18 10 4 11 4 63 16 245
2022 Human resources 24 27 17 7 6 13 6 63 16 140
2022 Financial management 21 32 16 12 2 12 6 64 16 95
2022 Procurement 18 25 22 10 11 16 0 50 24 15
2022 Real property 8 8 7 17 24 36 0 25 65 10
2022 Information management 18 31 15 10 7 17 3 61 21 55
2022 Information technology 23 24 14 11 9 16 4 58 24 85
2022 Data sciences 19 34 6 29 6 0 6 56 37 15
2022 Policy 13 22 23 15 9 15 4 43 29 100
2022 Project management 30 28 11 11 4 8 6 69 19 40
2022 Other services to the public 36 20 16 0 20 0 8 61 22 15
2022 None of the above 18 19 12 20 14 17 1 44 41 95
2020 Client contact centre 23 17 16 11 6 16 11 55 23 20
2020 Federal regulators 22 34 16 11 6 11 0 63 19 20
2020 Communications or public affairs 18 24 24 5 10 18 1 51 19 60
2020 Access to information and privacy 18 13 19 6 13 31 0 45 27 15
2020 Security 17 32 17 9 9 16 0 58 22 25
2020 Library services 12 26 33 8 4 16 0 45 15 25
2020 Legal services 16 20 18 14 16 15 3 43 36 1820
2020 Administration and operations 28 24 19 9 6 11 3 60 18 240
2020 Human resources 29 21 16 9 3 13 8 63 16 135
2020 Financial management 24 25 17 6 6 16 5 63 16 110
2020 Procurement 30 13 24 24 0 9 0 47 26 15
2020 Real property 23 14 13 22 7 14 7 47 38 15
2020 Information management 24 29 18 4 10 9 7 63 16 55
2020 Information technology 21 28 17 12 6 11 5 58 22 105
2020 Data sciences 7 35 15 7 7 29 0 59 20 15
2020 Policy 16 22 19 18 10 12 3 44 33 110
2020 Project management 27 26 26 5 12 5 0 55 18 25
2020 Other services to the public 28 6 19 6 12 24 4 48 25 15
2020 None of the above 14 19 15 15 20 13 3 39 42 85
2019 Client contact centre 26 22 15 6 17 14 0 55 27 20
2019 Federal regulators 0 37 20 6 13 24 0 49 25 15
2019 Communications or public affairs 15 23 25 11 7 15 3 47 22 60
2019 Access to information and privacy 26 15 22 4 18 9 5 48 26 20
2019 Security 24 7 23 21 0 18 7 41 28 30
2019 Library services 13 31 27 4 0 25 0 59 5 20
2019 Legal services 13 15 20 17 20 12 2 33 44 1525
2019 Administration and operations 21 21 18 15 12 11 2 48 31 230
2019 Human resources 21 28 20 11 9 9 3 55 22 130
2019 Financial management 15 30 16 10 9 13 7 56 24 110
2019 Procurement 19 12 21 0 33 16 0 36 39 15
2019 Information management 23 29 19 15 11 2 1 54 27 60
2019 Information technology 23 28 24 5 8 10 3 58 14 75
2019 Internal audit 17 20 37 8 18 0 0 37 26 10
2019 Policy 8 15 18 20 17 19 3 30 47 90
2019 Project management 4 24 20 19 4 15 14 40 32 20
2019 Other services to the public 38 13 14 14 9 12 0 59 26 15
2019 None of the above 14 22 16 12 21 12 3 42 39 85

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 74 23 0 3 0 0 0 97 3 20
2024 Federal regulators 30 59 0 0 12 0 0 88 12 10
2024 Communications or public affairs 39 49 0 10 2 0 0 88 12 50
2024 Access to information and privacy 22 52 0 26 0 0 0 74 26 10
2024 Security 38 45 5 12 0 0 0 83 12 20
2024 Library services 18 60 0 18 4 0 0 78 22 25
2024 Legal services 29 50 5 12 4 0 0 79 16 1575
2024 Administration and operations 46 45 3 4 2 0 0 91 6 250
2024 Human resources 42 44 2 9 3 0 0 86 12 140
2024 Financial management 58 31 2 6 3 0 0 89 9 75
2024 Information management 34 57 10 0 0 0 0 90 0 45
2024 Information technology 46 40 5 3 7 0 0 85 10 70
2024 Data sciences 42 41 0 6 11 0 0 83 17 15
2024 Policy 33 52 3 8 5 0 0 85 13 95
2024 Project management 46 31 3 11 8 0 0 77 20 30
2024 Other services to the public 45 42 8 5 0 0 0 87 5 15
2024 None of the above 34 47 3 10 6 0 0 80 17 95
2022 Client contact centre 53 35 3 9 0 0 0 88 9 30
2022 Federal regulators 49 51 0 0 0 0 0 100 0 15
2022 Communications or public affairs 48 38 3 7 3 0 0 86 10 50
2022 Access to information and privacy 47 30 0 23 0 0 0 77 23 10
2022 Security 28 48 4 17 4 0 0 76 21 25
2022 Library services 61 33 6 0 0 0 0 94 0 15
2022 Legal services 33 48 4 12 4 0 0 81 15 1915
2022 Administration and operations 55 36 2 6 1 0 0 91 7 245
2022 Human resources 53 35 1 10 1 0 0 88 11 140
2022 Financial management 50 39 6 4 1 0 0 89 5 95
2022 Procurement 50 23 17 9 0 0 0 73 9 15
2022 Real property 67 26 0 7 0 0 0 93 7 10
2022 Information management 44 52 1 3 0 0 0 95 3 55
2022 Information technology 49 38 1 9 4 0 0 87 12 85
2022 Data sciences 64 26 5 6 0 0 0 89 6 15
2022 Policy 25 59 1 13 2 0 0 84 15 100
2022 Project management 48 43 2 7 0 0 0 91 7 40
2022 Other services to the public 64 21 0 0 15 0 0 85 15 15
2022 None of the above 42 36 2 15 5 0 0 78 19 95
2020 Client contact centre 42 48 5 5 0 0 0 89 5 20
2020 Federal regulators 45 21 11 22 0 0 0 66 22 20
2020 Communications or public affairs 33 52 2 14 0 0 0 85 14 60
2020 Access to information and privacy 0 51 0 23 26 0 0 51 49 15
2020 Security 28 50 13 8 0 0 0 78 8 25
2020 Library services 26 45 8 21 0 0 0 71 21 25
2020 Legal services 24 52 4 17 3 0 0 76 20 1825
2020 Administration and operations 42 48 4 6 0 0 0 90 6 240
2020 Human resources 44 44 3 8 1 0 0 88 9 135
2020 Financial management 51 42 1 6 0 0 0 94 6 115
2020 Procurement 41 14 15 30 0 0 0 55 30 15
2020 Real property 57 36 0 7 0 0 0 93 7 15
2020 Information management 38 48 8 6 0 0 0 86 6 55
2020 Information technology 46 42 5 7 0 0 0 88 7 105
2020 Data sciences 36 64 0 0 0 0 0 100 0 15
2020 Policy 24 60 4 10 3 0 0 84 12 115
2020 Project management 61 22 0 13 5 0 0 83 17 25
2020 Other services to the public 21 60 12 7 0 0 0 80 7 15
2020 None of the above 34 45 5 11 4 0 0 79 16 85

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 45 32 11 4 9 0 0 77 13 20
2024 Federal regulators 40 10 29 21 0 0 0 50 21 10
2024 Communications or public affairs 32 18 10 18 21 0 0 51 40 50
2024 Access to information and privacy 52 48 0 0 0 0 0 100 0 10
2024 Security 52 28 4 13 4 0 0 80 17 25
2024 Library services 20 46 3 12 19 0 0 66 30 25
2024 Legal services 30 37 8 14 9 0 1 68 24 1575
2024 Administration and operations 38 35 11 10 6 0 0 73 16 250
2024 Human resources 26 29 13 19 13 0 1 55 32 140
2024 Financial management 41 25 10 14 9 0 1 67 23 75
2024 Information management 47 33 10 3 7 0 0 80 10 45
2024 Information technology 40 16 9 13 19 0 2 58 33 70
2024 Data sciences 38 20 0 25 17 0 0 58 42 15
2024 Policy 32 33 8 13 13 0 2 66 26 95
2024 Project management 34 23 9 16 18 0 0 57 34 30
2024 Other services to the public 41 42 6 12 0 0 0 83 12 15
2024 None of the above 25 29 9 20 16 0 1 55 36 95
2022 Client contact centre 50 44 0 3 3 0 0 94 6 35
2022 Federal regulators 56 31 0 6 6 0 0 88 12 15
2022 Communications or public affairs 42 25 11 9 6 0 7 73 16 50
2022 Access to information and privacy 44 16 25 15 0 0 0 60 15 10
2022 Security 46 30 4 15 4 0 0 77 19 25
2022 Library services 49 41 5 5 0 0 0 90 5 15
2022 Legal services 43 37 7 9 4 0 1 80 13 1915
2022 Administration and operations 52 33 5 8 2 0 0 85 10 245
2022 Human resources 47 35 5 7 5 0 1 83 13 140
2022 Financial management 55 31 3 10 1 0 0 86 11 95
2022 Procurement 51 32 6 11 0 0 0 83 11 15
2022 Real property 67 16 0 17 0 0 0 83 17 10
2022 Information management 48 31 3 15 3 0 0 78 19 55
2022 Information technology 36 27 13 12 4 2 6 68 18 85
2022 Data sciences 64 12 19 0 6 0 0 76 6 15
2022 Policy 37 43 2 12 3 0 3 82 16 100
2022 Project management 52 31 13 2 2 0 0 83 4 40
2022 Other services to the public 29 39 0 9 15 0 8 74 26 15
2022 None of the above 49 29 5 6 8 0 2 80 15 95
2020 Client contact centre 36 43 11 5 0 0 5 83 6 20
2020 Federal regulators 28 44 6 11 11 0 0 72 22 20
2020 Communications or public affairs 32 53 7 9 0 0 0 85 9 60
2020 Access to information and privacy 0 26 30 25 19 0 0 26 44 15
2020 Security 29 50 8 13 0 0 0 79 13 25
2020 Library services 42 28 12 13 0 4 0 74 13 25
2020 Legal services 27 42 9 17 4 0 0 69 21 1815
2020 Administration and operations 40 43 6 9 2 0 0 82 11 240
2020 Human resources 41 38 6 13 2 0 1 80 14 135
2020 Financial management 54 36 5 3 1 0 1 91 3 115
2020 Procurement 34 27 0 39 0 0 0 61 39 15
2020 Real property 44 56 0 0 0 0 0 100 0 15
2020 Information management 37 42 10 11 0 0 0 79 11 55
2020 Information technology 42 41 8 6 2 0 2 85 8 105
2020 Data sciences 44 42 7 0 0 0 7 92 0 15
2020 Policy 28 44 9 15 3 0 0 73 19 115
2020 Project management 40 39 9 5 4 0 4 82 9 25
2020 Other services to the public 32 52 5 12 0 0 0 84 12 15
2020 None of the above 28 43 15 5 6 1 2 73 11 85
2019 Client contact centre 48 33 13 0 6 0 0 81 6 20
2019 Federal regulators 49 45 0 6 0 0 0 94 6 15
2019 Communications or public affairs 53 34 8 5 0 0 0 87 5 55
2019 Access to information and privacy 23 58 0 9 9 0 0 81 19 20
2019 Security 44 38 11 3 3 0 0 82 7 30
2019 Library services 40 38 14 4 4 0 0 78 8 25
2019 Legal services 40 39 6 10 5 0 0 79 15 1530
2019 Administration and operations 48 35 7 7 2 0 0 83 10 235
2019 Human resources 47 37 5 9 2 0 0 83 11 130
2019 Financial management 53 36 7 3 1 0 0 90 3 105
2019 Procurement 34 28 8 12 18 0 0 61 30 15
2019 Information management 38 46 1 11 4 0 0 84 14 60
2019 Information technology 48 27 8 9 7 0 0 76 16 75
2019 Internal audit 45 37 0 10 8 0 0 82 18 10
2019 Policy 48 41 3 5 3 0 0 89 8 90
2019 Project management 40 29 0 23 4 4 0 72 28 20
2019 Other services to the public 49 34 0 17 0 0 0 83 17 15
2019 None of the above 34 34 8 9 13 0 1 69 23 85

Question 6. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 68 19 7 5 0 0 0 87 5 20
2024 Federal regulators 52 20 17 12 0 0 0 72 12 10
2024 Communications or public affairs 37 38 10 12 4 0 0 75 15 50
2024 Access to information and privacy 31 62 0 0 0 0 7 100 0 10
2024 Security 53 35 0 13 0 0 0 87 13 25
2024 Library services 44 26 14 8 8 0 0 70 15 25
2024 Legal services 35 39 10 11 5 0 0 74 16 1570
2024 Administration and operations 50 32 8 6 4 0 0 83 10 250
2024 Human resources 38 41 8 6 4 0 1 81 11 135
2024 Financial management 57 28 7 5 3 0 1 86 7 75
2024 Information management 35 51 4 3 5 2 0 88 8 45
2024 Information technology 41 32 7 10 8 1 0 75 19 70
2024 Data sciences 54 29 0 0 12 6 0 88 12 15
2024 Policy 30 35 13 13 6 1 1 67 20 95
2024 Project management 41 22 20 11 6 0 0 63 17 30
2024 Other services to the public 35 40 8 17 0 0 0 75 17 15
2024 None of the above 37 29 4 17 12 0 0 67 29 95
2022 Client contact centre 54 31 6 3 4 3 0 88 7 35
2022 Federal regulators 70 8 0 11 11 0 0 77 23 15
2022 Communications or public affairs 46 37 3 4 8 2 0 85 12 50
2022 Access to information and privacy 56 22 8 14 0 0 0 78 14 10
2022 Security 44 34 3 16 4 0 0 77 20 25
2022 Library services 71 17 6 6 0 0 0 88 6 15
2022 Legal services 45 37 9 7 2 0 0 82 9 1915
2022 Administration and operations 58 31 6 5 0 0 0 89 5 245
2022 Human resources 58 32 5 5 1 0 0 90 5 140
2022 Financial management 55 37 5 3 0 0 0 92 3 95
2022 Procurement 36 43 10 0 6 0 4 82 7 15
2022 Real property 41 44 8 0 7 0 0 85 7 10
2022 Information management 54 27 8 9 2 0 0 81 10 55
2022 Information technology 48 32 6 6 8 0 0 80 14 85
2022 Data sciences 71 22 7 0 0 0 0 93 0 15
2022 Policy 40 46 6 8 0 0 0 86 8 100
2022 Project management 54 36 6 2 2 0 0 90 4 40
2022 Other services to the public 65 12 8 0 15 0 0 78 15 15
2022 None of the above 55 27 5 8 5 0 1 82 13 95
2020 Client contact centre 52 32 5 0 11 0 0 83 11 20
2020 Federal regulators 36 29 12 24 0 0 0 64 24 15
2020 Communications or public affairs 54 27 10 5 2 0 2 83 7 60
2020 Access to information and privacy 19 36 13 13 19 0 0 55 32 15
2020 Security 41 50 0 8 0 0 0 92 8 25
2020 Library services 47 37 8 8 0 0 0 84 8 25
2020 Legal services 39 38 10 11 2 0 0 77 13 1805
2020 Administration and operations 50 38 6 5 1 0 0 88 6 240
2020 Human resources 46 38 8 7 1 0 0 84 8 135
2020 Financial management 59 32 4 4 1 0 1 92 4 110
2020 Procurement 56 22 7 15 0 0 0 78 15 15
2020 Real property 59 35 6 0 0 0 0 94 0 15
2020 Information management 47 43 6 4 0 0 0 90 4 55
2020 Information technology 47 36 11 5 1 0 0 83 6 105
2020 Data sciences 57 29 7 0 0 7 0 92 0 15
2020 Policy 45 28 10 12 4 0 1 74 16 110
2020 Project management 56 31 0 0 9 0 4 91 9 25
2020 Other services to the public 40 60 0 0 0 0 0 100 0 15
2020 None of the above 42 26 19 9 3 0 0 69 12 80
2019 Client contact centre 47 23 10 14 6 0 0 70 20 20
2019 Federal regulators 49 32 6 13 0 0 0 81 13 15
2019 Communications or public affairs 37 42 15 7 0 0 0 78 7 60
2019 Access to information and privacy 37 33 9 0 21 0 0 70 21 20
2019 Security 60 33 4 4 0 0 0 93 4 25
2019 Library services 47 31 0 8 9 5 0 82 18 20
2019 Legal services 36 42 10 7 3 0 0 79 11 1510
2019 Administration and operations 51 35 7 6 1 0 0 86 7 225
2019 Human resources 52 35 10 3 0 0 0 87 3 130
2019 Financial management 43 50 5 1 0 0 0 93 1 110
2019 Procurement 62 19 6 0 13 0 0 81 13 15
2019 Information management 36 46 7 8 3 0 0 82 11 60
2019 Information technology 47 33 9 7 4 0 0 80 11 75
2019 Internal audit 64 18 10 0 8 0 0 82 8 10
2019 Policy 49 34 6 8 3 0 0 83 11 85
2019 Project management 61 30 0 5 5 0 0 91 9 20
2019 Other services to the public 55 36 0 9 0 0 0 91 9 15
2019 None of the above 43 35 10 7 5 0 1 78 12 85

Use of official languages

Question 2. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 82 10 4 4 0 0 0 92 4 20
2024 Federal regulators 61 17 0 0 21 0 0 79 21 10
2024 Communications or public affairs 65 20 6 2 4 0 3 88 6 50
2024 Access to information and privacy 84 8 0 8 0 0 0 92 8 10
2024 Security 89 8 4 0 0 0 0 96 0 25
2024 Library services 68 23 0 3 0 0 6 96 4 25
2024 Legal services 67 17 4 7 3 0 3 86 10 1575
2024 Administration and operations 73 15 4 6 1 0 1 89 7 250
2024 Human resources 66 22 8 3 1 0 0 88 4 140
2024 Financial management 59 23 9 7 2 0 0 82 9 75
2024 Information management 68 9 10 2 9 0 2 78 11 45
2024 Information technology 61 25 6 5 4 0 0 86 9 70
2024 Data sciences 77 11 6 0 6 0 0 88 6 15
2024 Policy 58 28 0 7 5 0 1 87 13 95
2024 Project management 51 28 3 9 8 0 0 80 17 30
2024 Other services to the public 57 12 0 19 5 0 7 74 26 15
2024 None of the above 62 21 7 1 6 1 2 86 7 95

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 65 16 4 4 11 0 0 81 16 20
2024 Federal regulators 51 18 12 10 10 0 0 69 20 10
2024 Communications or public affairs 51 35 6 3 1 0 3 89 5 50
2024 Access to information and privacy 74 18 0 8 0 0 0 92 8 10
2024 Security 77 17 7 0 0 0 0 93 0 25
2024 Library services 60 24 13 3 0 0 0 84 3 25
2024 Legal services 59 17 6 10 4 0 3 78 15 1575
2024 Administration and operations 58 22 5 9 5 0 1 81 14 250
2024 Human resources 50 31 9 5 4 0 0 81 10 140
2024 Financial management 59 22 7 11 1 0 0 81 12 75
2024 Information management 62 18 10 3 4 0 2 82 7 45
2024 Information technology 60 19 11 9 1 0 0 79 11 70
2024 Data sciences 83 11 0 0 6 0 0 94 6 15
2024 Policy 51 23 4 17 4 0 1 75 21 95
2024 Project management 55 16 0 15 14 0 0 71 29 30
2024 Other services to the public 51 12 6 24 0 0 7 68 26 15
2024 None of the above 55 26 6 3 6 1 2 84 10 95

Question 32. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 97 3 0 0 0 0 0 100 0 20
2024 Federal regulators 100 0 0 0 0 0 0 100 0 10
2024 Communications or public affairs 75 10 12 2 0 0 2 86 2 50
2024 Access to information and privacy 84 16 0 0 0 0 0 100 0 10
2024 Security 93 7 0 0 0 0 0 100 0 25
2024 Library services 91 0 0 0 4 0 6 96 4 25
2024 Legal services 83 8 3 1 2 0 3 94 3 1575
2024 Administration and operations 81 11 1 2 2 0 3 95 4 250
2024 Human resources 83 12 3 1 1 0 0 95 2 140
2024 Financial management 89 7 1 1 2 0 0 96 3 75
2024 Information management 73 13 4 2 5 0 2 89 7 45
2024 Information technology 76 14 3 0 5 0 2 92 5 70
2024 Data sciences 75 7 0 0 6 0 12 93 7 15
2024 Policy 76 13 5 3 1 0 2 91 5 95
2024 Project management 91 9 0 0 0 0 0 100 0 30
2024 Other services to the public 81 6 0 5 0 0 7 94 6 15
2024 None of the above 80 8 4 3 2 0 3 91 5 95
2022 Client contact centre 85 13 0 0 0 0 3 100 0 35
2022 Federal regulators 87 8 0 0 6 0 0 94 6 15
2022 Communications or public affairs 84 7 4 0 0 0 5 96 0 50
2022 Access to information and privacy 77 7 8 8 0 0 0 84 8 10
2022 Security 89 3 0 0 8 0 0 92 8 25
2022 Library services 95 0 0 0 0 0 5 100 0 15
2022 Legal services 85 7 2 2 1 0 2 95 3 1915
2022 Administration and operations 87 9 2 0 1 0 1 97 1 245
2022 Human resources 84 9 2 4 1 0 0 93 5 140
2022 Financial management 83 14 0 0 1 0 2 99 1 95
2022 Procurement 76 13 0 0 0 5 6 100 0 15
2022 Real property 82 0 0 7 0 0 11 92 8 10
2022 Information management 81 11 0 0 0 0 9 100 0 55
2022 Information technology 87 8 2 0 1 0 1 97 1 85
2022 Data sciences 63 18 19 0 0 0 0 81 0 15
2022 Policy 87 8 0 4 1 0 0 95 5 100
2022 Project management 90 7 0 0 2 0 0 98 2 40
2022 Other services to the public 85 7 0 0 8 0 0 92 8 15
2022 None of the above 83 8 2 2 1 1 2 94 3 95
2019 Client contact centre 69 19 0 0 12 0 0 88 12 20
2019 Federal regulators 95 5 0 0 0 0 0 100 0 15
2019 Communications or public affairs 83 11 2 0 2 0 2 96 2 60
2019 Access to information and privacy 78 18 4 0 0 0 0 96 0 20
2019 Security 86 10 0 3 0 0 0 97 3 30
2019 Library services 96 0 4 0 0 0 0 96 0 20
2019 Legal services 81 9 4 2 2 1 3 93 4 1520
2019 Administration and operations 80 12 2 2 2 0 2 94 4 235
2019 Human resources 88 9 1 2 1 0 0 97 2 130
2019 Financial management 87 11 1 1 0 0 1 98 1 110
2019 Procurement 80 0 12 0 0 0 8 87 0 15
2019 Information management 69 17 3 4 2 0 6 91 6 60
2019 Information technology 82 13 5 0 0 0 0 95 0 75
2019 Internal audit 72 10 0 10 8 0 0 82 18 10
2019 Policy 80 13 3 0 1 0 2 95 1 90
2019 Project management 71 29 0 0 0 0 0 100 0 20
2019 Other services to the public 87 7 0 7 0 0 0 93 7 15
2019 None of the above 76 10 6 1 3 0 5 90 4 85

Question 37. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 80 16 4 0 0 0 0 96 0 20
2024 Federal regulators 67 12 10 12 0 0 0 79 12 10
2024 Communications or public affairs 49 16 16 9 4 6 0 69 14 50
2024 Access to information and privacy 47 37 0 0 0 16 0 100 0 10
2024 Security 57 31 9 3 0 0 0 88 3 25
2024 Library services 70 15 11 4 0 0 0 86 4 25
2024 Legal services 40 22 12 6 4 12 4 74 12 1575
2024 Administration and operations 45 24 11 6 3 7 4 78 10 250
2024 Human resources 59 26 9 5 0 1 0 86 5 140
2024 Financial management 60 21 7 0 1 10 0 90 1 75
2024 Information management 36 17 23 4 0 15 5 67 5 45
2024 Information technology 45 23 8 4 1 16 2 83 7 70
2024 Data sciences 27 33 10 0 19 11 0 67 22 15
2024 Policy 38 39 12 2 1 5 2 83 3 95
2024 Project management 58 28 6 5 3 0 0 86 8 30
2024 Other services to the public 20 39 5 11 0 18 7 78 15 15
2024 None of the above 49 18 15 3 3 11 0 76 7 95
2022 Client contact centre 57 21 5 0 3 8 6 90 3 35
2022 Federal regulators 60 16 6 0 0 10 8 92 0 15
2022 Communications or public affairs 50 26 16 3 3 2 0 77 7 50
2022 Access to information and privacy 47 23 7 0 0 24 0 91 0 10
2022 Security 71 14 3 0 0 8 3 96 0 25
2022 Library services 59 20 14 0 0 6 0 85 0 15
2022 Legal services 39 21 12 5 4 14 4 74 11 1915
2022 Administration and operations 53 17 10 5 2 11 3 80 8 245
2022 Human resources 60 18 15 2 3 3 0 80 5 140
2022 Financial management 50 32 12 3 0 2 1 85 3 95
2022 Procurement 41 42 5 5 7 0 0 83 12 15
2022 Real property 22 25 9 7 9 0 27 64 23 10
2022 Information management 44 26 7 5 0 13 6 86 6 55
2022 Information technology 51 26 11 0 2 8 1 85 2 85
2022 Data sciences 34 28 31 0 0 0 6 67 0 15
2022 Policy 43 29 14 7 3 4 0 75 10 100
2022 Project management 59 28 7 0 0 4 2 93 0 40
2022 Other services to the public 65 20 0 0 8 0 8 92 8 15
2022 None of the above 45 16 16 4 2 14 3 74 7 95
2020 Client contact centre 59 41 0 0 0 0 0 100 0 15
2020 Federal regulators 62 27 6 0 0 6 0 94 0 20
2020 Communications or public affairs 47 19 26 5 0 3 0 68 5 60
2020 Access to information and privacy 68 19 0 0 6 6 0 93 7 15
2020 Security 54 30 7 0 4 5 0 88 4 25
2020 Library services 51 32 4 4 4 4 0 87 9 25
2020 Legal services 42 22 12 5 4 12 3 76 10 1820
2020 Administration and operations 51 25 8 3 3 5 5 84 7 240
2020 Human resources 65 20 10 1 2 1 0 87 3 135
2020 Financial management 60 25 11 3 0 2 0 86 3 115
2020 Procurement 64 36 0 0 0 0 0 100 0 15
2020 Real property 30 20 23 7 0 7 14 63 9 15
2020 Information management 53 24 12 2 4 2 4 81 6 55
2020 Information technology 57 24 7 2 1 8 2 90 3 105
2020 Data sciences 65 7 13 7 7 0 0 73 14 15
2020 Policy 58 24 10 3 3 2 0 85 6 115
2020 Project management 78 5 13 0 0 4 0 86 0 25
2020 Other services to the public 58 13 12 4 0 6 6 81 5 15
2020 None of the above 42 22 16 4 5 6 5 72 10 85
2019 Client contact centre 32 15 31 0 6 11 4 56 7 20
2019 Federal regulators 63 6 25 0 0 6 0 74 0 15
2019 Communications or public affairs 44 26 19 7 2 4 0 72 8 60
2019 Access to information and privacy 46 33 4 11 0 0 5 84 11 20
2019 Security 54 18 7 14 0 7 0 77 15 25
2019 Library services 43 25 28 0 0 4 0 70 0 25
2019 Legal services 41 22 13 5 4 14 2 74 11 1530
2019 Administration and operations 48 23 11 4 2 10 1 81 7 230
2019 Human resources 63 23 5 1 1 8 0 93 2 130
2019 Financial management 49 26 17 5 0 2 1 77 5 110
2019 Procurement 57 31 0 6 0 6 0 94 6 15
2019 Information management 52 16 13 6 6 5 2 73 12 60
2019 Information technology 48 33 10 4 1 4 0 84 5 75
2019 Internal audit 62 20 0 0 8 10 0 91 9 10
2019 Policy 60 22 8 3 0 6 0 88 3 85
2019 Project management 48 34 18 0 0 0 0 82 0 20
2019 Other services to the public 57 14 7 7 11 5 0 75 18 15
2019 None of the above 46 22 15 1 1 8 6 80 3 85

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment refers to any action, conduct or comment, including of a sexual nature, that can reasonably be expected to cause offence, humiliation or other physical or psychological injury or illness to an employee, including any prescribed action, conduct or comment.

Question 58. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past 12 months?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 10 90 50
2024 Legal services 13 87 1575
2024 Administration and operations 10 90 250
2024 Human resources 11 89 140
2024 Financial management 6 94 75
2024 Information management 17 83 40
2024 Information technology 7 93 70
2024 Data sciences 0 100 15
2024 None of the above 15 85 95
2022 Federal regulators 0 100 15
2022 Communications or public affairs 14 86 50
2022 Library services 0 100 15
2022 Legal services 9 91 1915
2022 Administration and operations 7 93 245
2022 Human resources 6 94 140
2022 Procurement 0 100 15
2022 Data sciences 0 100 15
2022 Policy 4 96 100
2022 Project management 0 100 40
2022 None of the above 8 92 95
2020 Legal services 9 91 1820
2020 Administration and operations 7 93 240
2020 Human resources 9 91 135
2020 Financial management 8 92 115
2020 Procurement 0 100 15
2020 Information management 11 89 55
2020 Information technology 6 94 105
2020 Policy 5 95 115
2020 None of the above 17 83 85
2019 Communications or public affairs 11 89 60
2019 Legal services 13 87 1530
2019 Administration and operations 12 88 235
2019 Human resources 5 95 130
2019 Financial management 5 95 110
2019 Information management 19 81 60
2019 Information technology 6 94 75
2019 Policy 12 88 90
2019 None of the above 10 90 85

Question 59a. From whom did you experience harassment on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 50 50 205
2024 Administration and operations 45 55 30
2024 Human resources 59 41 15
2024 None of the above 43 57 15
2022 Legal services 39 61 180
2022 Administration and operations 43 57 15
2022 Human resources 41 59 10
2020 Legal services 50 50 160
2020 Administration and operations 39 61 15
2020 Human resources 48 52 10
2020 None of the above 59 41 15
2019 Legal services 51 49 205
2019 Administration and operations 64 36 30

Question 59b. From whom did you experience harassment on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 63 37 205
2024 Administration and operations 63 37 30
2024 Human resources 45 55 15
2024 None of the above 72 28 15
2022 Legal services 48 52 180
2022 Administration and operations 76 24 15
2022 Human resources 60 40 10
2020 Legal services 57 43 160
2020 Administration and operations 55 45 15
2020 None of the above 44 56 15
2019 Legal services 56 44 205
2019 Administration and operations 55 45 30

Question 59c. From whom did you experience harassment on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 6 94 205
2024 None of the above 0 100 15
2022 Legal services 7 93 180
2022 Administration and operations 0 100 15
2022 Human resources 10 90 10
2020 Legal services 3 97 160
2020 Human resources 0 100 10
2019 Legal services 6 94 205
2019 Policy 0 100 10

Question 59d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 205
2024 Administration and operations 0 100 30
2024 Human resources 0 100 15
2024 None of the above 0 100 15
2022 Legal services 0 100 180
2022 Administration and operations 0 100 15
2022 Human resources 0 100 10
2020 Legal services 0 100 160
2020 Administration and operations 0 100 15
2020 Human resources 0 100 10
2020 None of the above 0 100 15
2019 Legal services 0 100 205
2019 Administration and operations 0 100 30
2019 Information management 0 100 10
2019 Policy 0 100 10

Question 59e. From whom did you experience harassment on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 11 89 205
2024 Human resources 0 100 15
2022 Legal services 13 87 180
2022 Administration and operations 6 94 15
2022 Human resources 9 91 10
2020 Legal services 14 86 160
2020 Administration and operations 0 100 15
2020 Human resources 0 100 10
2019 Legal services 12 88 205
2019 Administration and operations 0 100 30
2019 Policy 0 100 10

Question 59f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 7 93 205
2024 Administration and operations 0 100 30
2024 None of the above 0 100 15
2022 Legal services 10 90 180
2022 Administration and operations 7 93 15
2022 Human resources 9 91 10
2020 Legal services 4 96 160
2020 Administration and operations 0 100 15
2020 Human resources 0 100 10
2019 Legal services 6 94 205
2019 Information management 0 100 10
2019 Policy 0 100 10

Question 59g. From whom did you experience harassment on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 3 97 205
2024 Administration and operations 0 100 30
2024 None of the above 0 100 15
2022 Legal services 7 93 180
2022 Administration and operations 0 100 15
2022 Human resources 0 100 10
2020 Legal services 7 93 160
2020 Administration and operations 0 100 15
2020 Human resources 0 100 10
2019 Legal services 3 97 205
2019 Information management 0 100 10
2019 Policy 0 100 10

Question 60a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 33 67 205
2024 Administration and operations 40 60 30
2024 None of the above 40 60 15
2022 Legal services 36 64 180
2022 Administration and operations 37 63 15
2022 Human resources 18 82 10
2020 Legal services 40 60 160
2020 Administration and operations 49 51 15
2019 Legal services 47 53 205
2019 Administration and operations 40 60 30
2019 Information management 56 44 10

Question 60b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 38 62 205
2024 Administration and operations 46 54 30
2024 Human resources 36 64 15
2024 None of the above 74 26 15
2022 Legal services 29 71 180
2022 Administration and operations 70 30 15
2022 Human resources 37 63 10
2020 Legal services 36 64 160
2020 Administration and operations 55 45 15
2020 Human resources 51 49 10
2020 None of the above 65 35 15
2019 Legal services 30 70 205
2019 Administration and operations 40 60 30

Question 60c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 44 56 205
2024 Administration and operations 54 46 30
2024 Human resources 29 71 15
2024 None of the above 56 44 15
2022 Legal services 36 64 180
2022 Administration and operations 13 87 15
2022 Human resources 36 64 10
2020 Legal services 43 57 160
2020 Administration and operations 50 50 15
2020 Human resources 48 52 10
2020 None of the above 42 58 15
2019 Legal services 50 50 205
2019 Administration and operations 47 53 30

Question 60d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 46 54 205
2024 Administration and operations 45 55 30
2024 Human resources 52 48 15
2022 Legal services 41 59 180
2022 Administration and operations 46 54 15
2022 Human resources 31 69 10
2020 Legal services 44 56 160
2020 Administration and operations 41 59 15
2020 None of the above 43 57 15
2019 Legal services 42 58 205
2019 Administration and operations 44 56 30
2019 Information management 44 56 10
2019 Policy 50 50 10

Question 60e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 27 73 205
2024 Administration and operations 60 40 30
2024 Human resources 29 71 15
2024 None of the above 37 63 15
2022 Legal services 25 75 180
2022 Administration and operations 31 69 15
2022 Human resources 31 69 10
2020 Legal services 32 68 160
2020 Administration and operations 29 71 15
2020 None of the above 42 58 15
2019 Legal services 31 69 205
2019 Administration and operations 26 74 30
2019 Information management 58 42 10

Question 60f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 60 40 205
2024 Administration and operations 55 45 30
2024 Human resources 53 47 15
2024 None of the above 76 24 15
2022 Legal services 62 38 180
2022 Administration and operations 65 35 15
2022 Human resources 54 46 10
2020 Legal services 55 45 160
2020 Administration and operations 41 59 15
2020 Human resources 44 56 10
2020 None of the above 34 66 15
2019 Legal services 56 44 205
2019 Administration and operations 56 44 30
2019 Policy 50 50 10

Question 60g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 35 65 205
2024 Administration and operations 36 64 30
2024 Human resources 35 65 15
2022 Legal services 34 66 180
2022 Administration and operations 30 70 15
2022 Human resources 29 71 10
2020 Legal services 33 67 160
2020 Administration and operations 32 68 15
2020 Human resources 41 59 10
2019 Legal services 33 67 205
2019 Administration and operations 41 59 30
2019 Information management 49 51 10
2019 Policy 50 50 10

Question 60h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 205
2024 Administration and operations 0 100 30
2024 Human resources 0 100 15
2024 None of the above 0 100 15
2022 Legal services 0 100 180
2022 Administration and operations 7 93 15
2022 Human resources 0 100 10
2020 Human resources 0 100 10
2020 None of the above 0 100 15
2019 Administration and operations 0 100 30
2019 Information management 0 100 10

Question 60i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 9 91 205
2024 Human resources 0 100 15
2024 None of the above 0 100 15
2022 Legal services 3 97 180
2022 Administration and operations 0 100 15
2022 Human resources 0 100 10
2020 Legal services 10 90 160
2020 Administration and operations 0 100 15
2020 None of the above 0 100 15
2019 Legal services 6 94 205
2019 Information management 0 100 10

Question 60j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 7 93 205
2022 Legal services 8 92 180
2022 Administration and operations 13 87 15
2022 Human resources 9 91 10
2020 Legal services 6 94 160
2019 Legal services 9 91 205

Question 60k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 46 54 205
2024 Administration and operations 60 40 30
2024 Human resources 35 65 15
2024 None of the above 50 50 15
2022 Legal services 41 59 180
2022 Administration and operations 66 34 15
2022 Human resources 51 49 10
2020 Legal services 44 56 160
2020 Administration and operations 43 57 15
2020 None of the above 51 49 15
2019 Legal services 45 55 205
2019 Administration and operations 55 45 30
2019 Information management 53 47 10

Question 60l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 14 86 205
2024 Human resources 0 100 15
2022 Legal services 17 83 180
2022 Administration and operations 26 74 15
2022 Human resources 0 100 10
2020 Legal services 19 81 160
2019 Legal services 28 72 205
2019 Administration and operations 30 70 30

Question 60m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 16 84 205
2024 Administration and operations 23 77 30
2024 None of the above 29 71 15
2022 Legal services 11 89 180
2022 Administration and operations 11 89 15
2022 Human resources 0 100 10
2020 Legal services 14 86 160
2020 Human resources 0 100 10
2020 None of the above 33 67 15
2019 Legal services 13 87 205
2019 Policy 0 100 10

Question 61a. What action(s) did you take to address the harassment you experienced? …I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 50 50 205
2024 Administration and operations 54 46 30
2024 Human resources 76 24 15
2024 None of the above 56 44 15
2022 Legal services 45 55 180
2022 Administration and operations 54 46 15
2022 Human resources 54 46 10
2020 Legal services 55 45 160
2020 Administration and operations 57 43 15
2020 Human resources 56 44 10
2020 None of the above 48 52 15
2019 Legal services 50 50 205
2019 Administration and operations 60 40 30

Question 61b. What action(s) did you take to address the harassment you experienced? …I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 24 76 205
2024 Administration and operations 27 73 30
2022 Legal services 17 83 180
2022 Administration and operations 5 95 15
2022 Human resources 10 90 10
2020 Legal services 22 78 160
2020 Administration and operations 35 65 15
2019 Legal services 23 77 205
2019 Administration and operations 34 66 30

Question 61c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 4 96 205
2022 Legal services 3 97 180
2022 Administration and operations 10 90 15
2022 Human resources 0 100 10
2020 Legal services 4 96 160
2020 Human resources 0 100 10
2020 None of the above 0 100 15
2019 Legal services 6 94 205
2019 Administration and operations 0 100 30
2019 Policy 0 100 10

Question 61d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 13 87 205
2024 Administration and operations 20 80 30
2022 Legal services 7 93 180
2022 Administration and operations 11 89 15
2022 Human resources 10 90 10
2020 Legal services 10 90 160
2019 Legal services 9 91 205

Question 61e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 9 91 205
2024 Administration and operations 23 77 30
2022 Legal services 4 96 180
2022 Administration and operations 6 94 15
2022 Human resources 0 100 10
2020 Legal services 7 93 160
2020 None of the above 0 100 15
2019 Legal services 7 93 205

Question 61f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 5 95 205
2022 Legal services 3 97 180
2022 Administration and operations 6 94 15
2022 Human resources 9 91 10
2020 Administration and operations 0 100 15
2020 None of the above 0 100 15
2019 Administration and operations 0 100 30
2019 Information management 0 100 10
2019 Policy 0 100 10

Question 61g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 9 91 205
2024 Human resources 0 100 15
2024 None of the above 0 100 15
2022 Legal services 8 92 180
2022 Administration and operations 0 100 15
2022 Human resources 0 100 10
2020 Legal services 6 94 160
2020 Human resources 0 100 10
2019 Legal services 13 87 205
2019 Information management 0 100 10
2019 Policy 0 100 10

Question 61h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 13 87 205
2024 Administration and operations 33 67 30
2022 Legal services 6 94 180
2022 Administration and operations 14 86 15
2022 Human resources 9 91 10
2020 Legal services 9 91 160
2020 Human resources 0 100 10
2019 Legal services 15 85 205

Question 61i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 34 66 205
2024 Administration and operations 27 73 30
2024 None of the above 39 61 15
2022 Legal services 44 56 180
2022 Administration and operations 26 74 15
2022 Human resources 26 74 10
2020 Legal services 32 68 160
2019 Legal services 31 69 205
2019 Administration and operations 29 71 30

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 10 90 195
2024 None of the above 0 100 15
2022 Legal services 8 92 175
2022 Administration and operations 8 92 15
2020 None of the above 0 100 15
2019 Policy 0 100 10

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 22 78 195
2022 Legal services 22 78 175
2022 Administration and operations 20 80 15
2019 Administration and operations 21 79 30

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 11 89 195
2022 Legal services 7 93 175
2022 Administration and operations 0 100 15
2020 None of the above 0 100 15

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 5 95 195
2024 Administration and operations 0 100 25
2024 Human resources 0 100 15
2024 None of the above 0 100 15
2022 Legal services 4 96 175
2022 Administration and operations 8 92 15
2019 Information management 0 100 10
2019 Policy 0 100 10

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 9 91 195
2024 None of the above 0 100 15
2022 Legal services 7 93 175
2022 Administration and operations 19 81 15
2019 Policy 0 100 10

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 5 95 195
2024 None of the above 0 100 15
2022 Legal services 6 94 175
2022 Administration and operations 13 87 15
2020 None of the above 0 100 15

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 5 95 195
2024 Human resources 0 100 15
2024 None of the above 0 100 15
2022 Legal services 7 93 175
2022 Administration and operations 15 85 15
2020 None of the above 0 100 15
2019 Information management 0 100 10

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 11 89 195
2022 Legal services 7 93 175
2022 Administration and operations 7 93 15
2020 None of the above 0 100 15
2019 Administration and operations 26 74 30

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 12 88 195
2024 None of the above 35 65 15
2022 Legal services 13 87 175
2022 Administration and operations 0 100 15
2019 Information management 45 55 10

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 32 68 195
2024 Administration and operations 45 55 25
2024 None of the above 43 57 15
2022 Legal services 24 76 175
2022 Administration and operations 28 72 15
2019 Administration and operations 39 61 30

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 9 91 195
2024 Administration and operations 0 100 25
2024 Human resources 0 100 15
2022 Legal services 5 95 175
2022 Administration and operations 7 93 15
2020 None of the above 0 100 15

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 52 48 195
2024 Administration and operations 55 45 25
2024 Human resources 54 46 15
2024 None of the above 72 28 15
2022 Legal services 45 55 175
2022 Administration and operations 50 50 15
2020 Administration and operations 51 49 15
2020 None of the above 41 59 15
2019 Administration and operations 46 54 30

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 195
2024 Administration and operations 0 100 25
2024 Human resources 0 100 15
2024 None of the above 0 100 15
2022 Legal services 0 100 175
2022 Administration and operations 0 100 15
2020 Administration and operations 0 100 15
2020 None of the above 0 100 15
2019 Administration and operations 0 100 30
2019 Information management 0 100 10

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 59 41 195
2024 Administration and operations 59 41 25
2024 Human resources 38 62 15
2024 None of the above 63 37 15
2022 Legal services 58 42 175
2022 Administration and operations 46 54 15
2020 Administration and operations 68 32 15
2020 None of the above 48 52 15
2019 Administration and operations 59 41 30
2019 Information management 52 48 10

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I intend to file a grievance or a formal complaint, but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 5 95 195

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 14 86 195
2022 Legal services 16 84 175
2022 Administration and operations 12 88 15
2020 None of the above 34 66 15
2019 Administration and operations 17 83 30

Question 63. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Access to information and privacy 0 0 8 8 18 66 0 0 77 10
2024 Security 21 20 21 0 0 22 15 66 0 25
2024 Legal services 10 11 13 6 7 44 9 45 28 1575
2024 Administration and operations 13 15 14 5 4 37 12 55 17 250
2024 Human resources 7 18 18 8 6 33 9 43 25 140
2024 Financial management 12 15 16 0 3 45 10 58 6 75
2024 Information technology 14 9 12 2 5 46 12 55 16 70
2024 Data sciences 0 5 6 0 0 53 36 48 0 15
2024 Other services to the public 0 20 8 6 0 66 0 59 19 15
2024 None of the above 8 10 7 10 8 42 15 41 42 95
2022 Client contact centre 20 13 14 5 0 36 11 64 10 35
2022 Communications or public affairs 11 26 17 2 3 36 4 63 8 50
2022 Security 21 15 27 4 4 19 9 50 11 25
2022 Legal services 10 10 13 5 4 49 9 47 23 1915
2022 Administration and operations 18 16 11 3 4 35 12 65 15 245
2022 Human resources 18 15 11 5 3 36 12 64 15 140
2022 Financial management 18 11 12 2 1 43 13 67 6 95
2022 Real property 0 8 7 7 10 54 14 24 53 10
2022 Information management 19 14 9 3 3 43 10 68 13 55
2022 Information technology 16 16 22 1 4 25 17 54 9 85
2022 Policy 5 12 9 6 5 51 12 47 29 100
2022 Project management 19 13 6 2 0 43 16 79 6 40
2022 None of the above 12 5 5 5 5 57 9 53 30 95
2020 Client contact centre 11 51 5 5 6 16 5 79 14 20
2020 Federal regulators 11 17 16 0 0 51 6 64 0 20
2020 Communications or public affairs 13 18 18 7 3 36 5 53 17 60
2020 Access to information and privacy 12 6 13 13 6 50 0 37 38 15
2020 Security 17 32 25 4 5 12 4 59 11 25
2020 Library services 12 31 8 0 0 45 4 84 0 25
2020 Legal services 11 12 16 7 5 43 6 45 23 1815
2020 Administration and operations 22 16 16 5 3 30 8 61 13 240
2020 Human resources 23 17 20 2 2 32 4 63 6 135
2020 Financial management 19 13 15 2 3 37 11 62 8 115
2020 Procurement 22 28 7 0 0 35 7 87 0 15
2020 Real property 8 14 20 0 0 44 14 53 0 15
2020 Information management 18 20 22 8 6 18 9 52 18 55
2020 Information technology 24 11 16 3 1 33 12 64 7 105
2020 Data sciences 29 14 22 0 0 22 13 67 0 15
2020 Policy 12 13 15 8 4 42 7 48 23 115
2020 Project management 27 4 9 5 4 39 13 64 18 25
2020 Other services to the public 7 7 13 15 8 43 7 29 46 15
2020 None of the above 11 11 16 7 9 34 12 40 30 85
2019 Client contact centre 11 11 15 4 6 35 19 46 21 20
2019 Federal regulators 18 18 13 6 0 38 6 65 12 15
2019 Communications or public affairs 10 16 27 8 3 26 8 41 17 60
2019 Access to information and privacy 7 7 31 9 0 31 15 26 17 20
2019 Security 25 20 13 3 3 32 4 69 11 30
2019 Library services 12 13 21 0 0 42 12 55 0 25
2019 Legal services 10 14 20 9 7 34 7 39 26 1530
2019 Administration and operations 15 21 19 6 8 24 7 52 21 235
2019 Human resources 19 16 22 3 3 31 6 56 10 130
2019 Financial management 15 14 16 4 2 34 15 57 11 110
2019 Procurement 6 6 43 0 24 22 0 15 30 15
2019 Information management 16 16 27 4 8 23 6 45 18 60
2019 Information technology 19 18 24 2 4 22 10 56 9 75
2019 Internal audit 20 20 10 0 8 17 25 69 14 10
2019 Policy 12 14 16 8 12 32 6 41 33 90
2019 Project management 10 4 19 11 4 43 9 29 32 20
2019 Other services to the public 38 7 14 22 0 12 7 56 27 15
2019 None of the above 6 10 19 5 5 45 11 36 22 85

Question 64. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 23 22 0 4 8 6 70 5 20
2024 Federal regulators 52 27 12 9 0 0 0 79 9 10
2024 Communications or public affairs 21 31 16 13 3 15 0 62 20 50
2024 Security 47 27 11 4 0 11 0 83 4 25
2024 Legal services 24 32 13 8 6 16 1 68 16 1575
2024 Administration and operations 31 31 13 3 3 15 3 77 8 250
2024 Human resources 24 35 15 8 3 13 1 69 13 140
2024 Financial management 23 40 13 0 1 24 0 82 2 75
2024 Information management 24 39 7 6 6 13 4 76 15 45
2024 Information technology 31 20 20 1 5 21 4 66 7 70
2024 Policy 17 33 15 10 6 19 0 61 20 95
2024 Project management 26 33 14 11 0 12 3 70 13 30
2024 None of the above 20 29 9 6 6 27 3 70 16 95
2022 Client contact centre 38 38 9 0 0 15 0 89 0 35
2022 Federal regulators 55 10 11 0 0 23 0 85 0 15
2022 Communications or public affairs 39 30 14 3 3 12 0 77 7 50
2022 Security 42 18 31 0 4 4 0 63 4 25
2022 Library services 42 20 0 0 5 33 0 92 8 15
2022 Legal services 28 32 14 6 3 17 1 73 11 1915
2022 Administration and operations 35 33 13 3 3 13 0 79 7 245
2022 Human resources 36 31 13 3 1 16 1 81 4 140
2022 Financial management 36 43 9 2 0 10 1 88 2 95
2022 Information management 36 35 3 4 3 19 0 87 9 55
2022 Information technology 39 28 15 1 5 10 2 76 7 85
2022 Data sciences 46 5 24 0 0 25 0 68 0 15
2022 Policy 23 38 14 5 3 16 1 74 9 100
2022 Project management 37 34 7 0 2 18 2 89 3 40
2022 Other services to the public 41 30 0 6 7 16 0 85 15 15
2022 None of the above 26 24 10 7 3 29 0 71 15 95
2020 Client contact centre 32 56 5 0 6 0 0 89 6 20
2020 Federal regulators 45 33 17 0 0 6 0 82 0 20
2020 Communications or public affairs 29 34 15 9 2 10 2 71 12 60
2020 Access to information and privacy 12 25 19 6 6 30 0 54 18 15
2020 Security 41 21 33 5 0 0 0 62 5 25
2020 Library services 28 43 16 0 0 12 0 81 0 25
2020 Legal services 26 30 18 7 4 14 1 66 12 1820
2020 Administration and operations 36 32 16 4 2 9 1 76 7 235
2020 Human resources 37 32 14 2 2 11 1 79 4 135
2020 Financial management 36 32 14 3 2 11 3 78 6 115
2020 Procurement 32 24 24 0 0 20 0 70 0 10
2020 Real property 22 34 22 7 7 7 0 61 15 15
2020 Information management 47 28 9 4 6 7 0 80 10 55
2020 Information technology 41 19 16 2 1 19 2 76 4 105
2020 Data sciences 36 42 0 14 0 7 0 84 16 15
2020 Policy 26 31 17 7 2 16 1 68 12 115
2020 Project management 38 33 13 0 4 12 0 81 5 25
2020 Other services to the public 34 20 13 4 8 20 0 68 15 15
2020 None of the above 27 20 19 7 5 20 2 60 16 85
2019 Client contact centre 36 20 14 4 6 17 4 70 12 20
2019 Federal regulators 43 26 6 6 0 19 0 84 8 15
2019 Communications or public affairs 26 23 21 13 2 15 2 58 18 60
2019 Access to information and privacy 14 29 35 0 0 16 6 55 0 20
2019 Security 35 45 13 0 3 3 0 83 4 30
2019 Library services 33 24 26 0 0 17 0 69 0 25
2019 Legal services 25 29 20 8 5 11 1 62 15 1530
2019 Administration and operations 36 28 17 5 6 7 0 70 12 235
2019 Human resources 36 29 16 5 1 10 2 75 7 130
2019 Financial management 29 31 13 5 2 17 3 76 8 110
2019 Procurement 12 30 34 12 12 0 0 42 24 15
2019 Information management 21 32 27 6 6 9 0 58 12 60
2019 Information technology 37 32 16 0 4 10 1 78 4 75
2019 Internal audit 35 20 10 0 8 27 0 75 11 10
2019 Policy 27 29 17 12 5 10 0 62 19 90
2019 Project management 20 26 24 11 0 19 0 57 13 20
2019 Other services to the public 50 34 7 9 0 0 0 85 9 15
2019 None of the above 17 29 22 4 6 20 3 60 12 85

Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Question 65. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 12 88 50
2024 Legal services 11 89 1575
2024 Administration and operations 9 91 250
2024 Human resources 12 88 140
2024 Data sciences 0 100 15
2024 Policy 7 93 95
2024 None of the above 12 88 95
2022 Client contact centre 0 100 30
2022 Federal regulators 0 100 15
2022 Library services 0 100 15
2022 Legal services 8 92 1915
2022 Administration and operations 4 96 245
2022 Human resources 6 94 140
2022 Policy 5 95 100
2022 Project management 0 100 40
2022 None of the above 9 91 95
2020 Federal regulators 0 100 20
2020 Legal services 7 93 1815
2020 Administration and operations 4 96 240
2020 Human resources 5 95 135
2020 Procurement 0 100 15
2020 Real property 0 100 15
2020 None of the above 13 87 85
2019 Client contact centre 0 100 20
2019 Legal services 8 92 1530
2019 Administration and operations 6 94 235
2019 Information management 9 91 60
2019 Information technology 8 92 75
2019 Policy 6 94 90
2019 Project management 0 100 20
2019 Other services to the public 0 100 15
2019 None of the above 14 86 85

Question 66a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 35 65 170
2024 Administration and operations 26 74 20
2024 None of the above 43 57 10
2022 Legal services 25 75 155
2020 Legal services 26 74 120
2020 None of the above 53 47 10
2019 Legal services 30 70 115
2019 Administration and operations 53 47 15
2019 None of the above 49 51 10

Question 66b. From whom did you experience discrimination on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 79 21 170
2024 Administration and operations 78 22 20
2024 Human resources 72 28 20
2024 None of the above 93 7 10
2022 Legal services 71 29 155
2020 Legal services 84 16 120
2019 Legal services 77 23 115

Question 66c. From whom did you experience discrimination on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 3 97 170
2022 Legal services 5 95 155
2020 None of the above 0 100 10
2019 Administration and operations 0 100 15
2019 None of the above 0 100 10

Question 66d. From whom did you experience discrimination on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 170
2024 Administration and operations 0 100 20
2024 Human resources 0 100 20
2024 None of the above 0 100 10
2022 Legal services 1 99 155
2020 Legal services 0 100 120
2020 None of the above 0 100 10
2019 Administration and operations 0 100 15
2019 None of the above 0 100 10

Question 66e. From whom did you experience discrimination on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 15 85 170
2024 Administration and operations 0 100 20
2024 Human resources 0 100 20
2024 None of the above 0 100 10
2022 Legal services 16 84 155
2020 Legal services 8 92 120
2019 Legal services 10 90 115
2019 Administration and operations 0 100 15

Question 66f. From whom did you experience discrimination on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 9 91 170
2024 Administration and operations 0 100 20
2024 None of the above 0 100 10
2022 Legal services 4 96 155
2020 Legal services 4 96 120
2020 None of the above 0 100 10
2019 Legal services 5 95 115
2019 None of the above 0 100 10

Question 66g. From whom did you experience discrimination on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 10 90 170
2022 Legal services 14 86 155
2020 Legal services 8 92 120
2019 Legal services 12 88 115
2019 Administration and operations 0 100 15

Question 67a. Please indicate the type of discrimination you experienced. …Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 33 67 170
2024 Administration and operations 33 67 20
2024 Human resources 29 71 20
2022 Legal services 27 73 150
2020 Legal services 41 59 120
2019 Legal services 22 78 115
2019 Administration and operations 37 63 15

Question 67b. Please indicate the type of discrimination you experienced. …National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 24 76 170
2024 Administration and operations 26 74 20
2022 Legal services 18 82 150
2020 Legal services 19 81 120
2020 None of the above 55 45 10
2019 Legal services 16 84 115

Question 67c. Please indicate the type of discrimination you experienced. …Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 14 86 170
2024 Administration and operations 20 80 20
2024 None of the above 0 100 10
2022 Legal services 13 87 150
2020 Legal services 16 84 120
2019 Legal services 10 90 115

Question 67d. Please indicate the type of discrimination you experienced. …Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 7 93 170
2024 None of the above 0 100 10
2022 Legal services 8 92 150
2020 Legal services 4 96 120
2019 Legal services 4 96 115

Question 67e. Please indicate the type of discrimination you experienced. …Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 30 70 170
2024 Administration and operations 39 61 20
2024 None of the above 52 48 10
2022 Legal services 23 77 150
2020 Legal services 23 77 120
2019 Legal services 22 78 115
2019 Administration and operations 34 66 15

Question 67f. Please indicate the type of discrimination you experienced. …Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 37 63 170
2024 Human resources 0 100 20
2022 Legal services 32 68 150
2020 Legal services 33 67 120
2020 None of the above 0 100 10
2019 Legal services 34 66 115

Question 67g. Please indicate the type of discrimination you experienced. …Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 6 94 170
2024 Human resources 0 100 20
2022 Legal services 5 95 150
2020 None of the above 0 100 10
2019 Legal services 4 96 115
2019 None of the above 0 100 10

Question 67h. Please indicate the type of discrimination you experienced. …Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Human resources 0 100 20
2024 None of the above 0 100 10
2022 Legal services 3 97 150
2019 Administration and operations 0 100 15

Question 67i. Please indicate the type of discrimination you experienced. …Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 3 97 170
2024 Human resources 0 100 20
2022 Legal services 8 92 150
2020 Legal services 6 94 120
2020 None of the above 0 100 10
2019 Legal services 5 95 115
2019 None of the above 0 100 10

Question 67j. Please indicate the type of discrimination you experienced. …Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 25 75 170
2024 Administration and operations 22 78 20
2022 Legal services 17 83 150
2020 Legal services 26 74 120
2019 Legal services 24 76 115

Question 67k. Please indicate the type of discrimination you experienced. …Genetic characteristics (including a requirement to undergo a genetic test or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 20
2024 Human resources 0 100 20
2024 None of the above 0 100 10
2022 Legal services 3 97 150
2020 Legal services 0 100 120
2020 None of the above 0 100 10
2019 Legal services 0 100 115
2019 Administration and operations 0 100 15
2019 None of the above 0 100 10

Question 67l. Please indicate the type of discrimination you experienced. …Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 26 74 170
2024 Administration and operations 24 76 20
2024 Human resources 49 51 20
2024 None of the above 50 50 10
2022 Legal services 26 74 150
2020 Legal services 13 87 120
2019 Legal services 20 80 115
2019 Administration and operations 0 100 15

Question 67m. Please indicate the type of discrimination you experienced. …Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 170
2024 Administration and operations 0 100 20
2024 Human resources 0 100 20
2024 None of the above 0 100 10
2022 Legal services 0 100 150
2020 Legal services 0 100 120
2020 None of the above 0 100 10
2019 Legal services 0 100 115
2019 Administration and operations 0 100 15
2019 None of the above 0 100 10

Question 68a. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 29 71 170
2024 Human resources 25 75 20
2024 None of the above 44 56 10
2022 Legal services 27 73 155
2020 Legal services 20 80 120
2019 Legal services 21 79 115
2019 Administration and operations 35 65 15

Question 68b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 13 87 170
2022 Legal services 10 90 155
2020 Legal services 13 87 120
2019 Legal services 9 91 115
2019 None of the above 0 100 10

Question 68c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 5 95 170
2022 Legal services 4 96 155
2020 None of the above 0 100 10
2019 Legal services 5 95 115
2019 Administration and operations 0 100 15
2019 None of the above 0 100 10

Question 68d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 13 87 170
2022 Legal services 12 88 155
2020 Legal services 12 88 120
2019 Legal services 9 91 115

Question 68e. What action(s) did you take to address the discrimination you experienced? …I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 5 95 170
2022 Legal services 2 98 155
2020 Legal services 4 96 120
2020 None of the above 0 100 10
2019 Administration and operations 0 100 15

Question 68f. What action(s) did you take to address the discrimination you experienced? …I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 4 96 170
2022 Legal services 3 97 155
2020 None of the above 0 100 10
2019 Administration and operations 0 100 15

Question 68g. What action(s) did you take to address the discrimination you experienced? …I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 4 96 170
2024 Administration and operations 0 100 20
2024 Human resources 0 100 20
2024 None of the above 0 100 10
2022 Legal services 5 95 155
2020 Legal services 6 94 120
2019 Legal services 6 94 115

Question 68h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 10 90 170
2024 None of the above 0 100 10
2022 Legal services 8 92 155
2020 Legal services 5 95 120
2019 Legal services 8 92 115
2019 Administration and operations 0 100 15

Question 68i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 56 44 170
2024 Administration and operations 65 35 20
2024 Human resources 66 34 20
2024 None of the above 48 52 10
2022 Legal services 58 42 155
2020 Legal services 63 37 120
2019 Legal services 60 40 115
2019 Administration and operations 50 50 15
2019 None of the above 60 40 10

Question 69a. Why did you not file a grievance or formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 4 96 165
2024 Administration and operations 0 100 20
2024 None of the above 0 100 10
2022 Legal services 4 96 150

Question 69b. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 12 88 165
2024 Human resources 0 100 15
2022 Legal services 12 88 150
2020 None of the above 0 100 10

Question 69c. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 3 97 165
2024 Administration and operations 0 100 20
2024 Human resources 0 100 15
2024 None of the above 0 100 10
2022 Legal services 3 97 150
2020 None of the above 0 100 10
2019 Administration and operations 0 100 15

Question 69d. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 20
2024 Human resources 0 100 15
2024 None of the above 0 100 10
2022 Legal services 1 99 150
2020 None of the above 0 100 10
2019 Administration and operations 0 100 15

Question 69e. Why did you not file a grievance or formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 20
2024 Human resources 0 100 15
2024 None of the above 0 100 10
2022 Legal services 2 98 150
2020 None of the above 0 100 10
2019 Administration and operations 0 100 15

Question 69f. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 3 97 165
2024 Administration and operations 0 100 20
2024 None of the above 0 100 10
2022 Legal services 2 98 150
2020 None of the above 0 100 10
2019 Administration and operations 0 100 15

Question 69g. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 4 96 165
2024 Human resources 0 100 15
2024 None of the above 0 100 10
2022 Legal services 4 96 150
2020 None of the above 0 100 10
2019 Administration and operations 0 100 15

Question 69h. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 8 92 165
2022 Legal services 9 91 150

Question 69i. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 13 87 165
2022 Legal services 6 94 150

Question 69j. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 32 68 165
2022 Legal services 24 76 150

Question 69k. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 8 92 165
2022 Legal services 6 94 150
2020 None of the above 0 100 10

Question 69l. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 46 54 165
2024 Administration and operations 52 48 20
2024 Human resources 61 39 15
2024 None of the above 51 49 10
2022 Legal services 44 56 150
2020 None of the above 44 56 10
2019 Administration and operations 48 52 15

Question 69m. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 20
2024 Human resources 0 100 15
2024 None of the above 0 100 10
2022 Legal services 0 100 150
2020 None of the above 0 100 10
2019 Administration and operations 0 100 15

Question 69n. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 63 37 165
2024 Administration and operations 69 31 20
2024 Human resources 64 36 15
2024 None of the above 78 22 10
2022 Legal services 66 34 150
2019 Administration and operations 63 37 15

Question 69o. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I intend to file a grievance or a formal complaint, but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 5 95 165
2024 Human resources 0 100 15

Question 69p. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 14 86 165
2022 Legal services 14 86 150

Question 70. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 11 22 0 0 20 20 64 0 20
2024 Communications or public affairs 12 20 7 5 4 43 8 66 19 50
2024 Security 36 16 8 0 0 32 8 86 0 25
2024 Legal services 12 12 15 5 5 45 6 49 21 1575
2024 Administration and operations 16 13 21 6 4 32 8 48 16 250
2024 Human resources 13 15 18 5 4 38 8 51 17 140
2024 Information management 13 12 22 7 3 27 16 44 18 45
2024 Information technology 12 12 11 3 3 49 9 58 15 70
2024 Other services to the public 0 21 6 11 6 55 0 47 38 15
2024 None of the above 8 11 18 2 6 45 11 42 17 95
2022 Client contact centre 22 21 17 0 3 35 3 69 4 35
2022 Communications or public affairs 15 14 20 2 3 34 11 53 9 50
2022 Security 26 9 14 4 4 39 4 61 14 25
2022 Legal services 12 11 15 4 3 49 6 50 16 1915
2022 Administration and operations 20 17 16 4 2 32 10 63 9 245
2022 Human resources 15 18 16 5 1 36 9 60 10 140
2022 Financial management 16 17 13 0 1 41 12 70 2 95
2022 Real property 0 0 15 0 0 77 8 0 0 10
2022 Information management 17 11 8 3 4 49 8 66 15 55
2022 Information technology 18 16 16 3 3 31 13 60 11 85
2022 Policy 7 13 14 2 2 52 10 52 11 100
2022 Project management 20 14 7 2 5 43 10 71 15 40
2022 None of the above 15 1 10 6 4 58 7 44 27 95
2020 Client contact centre 34 33 11 0 6 16 0 80 7 20
2020 Federal regulators 17 17 16 0 0 51 0 68 0 20
2020 Communications or public affairs 16 13 21 2 2 40 7 55 6 60
2020 Access to information and privacy 6 19 13 6 6 49 0 49 25 15
2020 Security 21 28 21 0 4 17 8 66 6 25
2020 Library services 8 31 12 0 0 45 4 76 0 25
2020 Legal services 13 13 17 4 3 45 5 51 15 1815
2020 Administration and operations 22 17 21 1 2 32 5 62 5 240
2020 Human resources 27 16 15 3 1 33 4 70 7 135
2020 Financial management 17 14 15 1 1 44 8 65 4 115
2020 Procurement 22 15 7 0 0 56 0 83 0 15
2020 Real property 8 14 14 0 0 49 14 62 0 15
2020 Information management 22 15 19 6 0 23 15 59 10 55
2020 Information technology 25 13 13 1 1 39 8 72 4 105
2020 Data sciences 29 22 20 0 0 29 0 71 0 15
2020 Policy 13 10 14 5 3 47 7 51 19 115
2020 Project management 25 4 13 0 4 46 8 64 9 25
2020 Other services to the public 7 7 30 0 0 50 6 31 0 15
2020 None of the above 13 11 12 7 6 42 10 49 27 85
2019 Client contact centre 6 16 10 0 6 45 17 58 16 20
2019 Federal regulators 23 6 6 6 0 57 0 70 15 15
2019 Communications or public affairs 12 16 26 3 2 34 7 48 8 60
2019 Access to information and privacy 11 16 27 0 0 36 10 50 0 20
2019 Security 31 21 6 3 3 35 0 80 11 30
2019 Library services 21 0 12 0 0 67 0 63 0 25
2019 Legal services 12 13 22 5 3 38 7 45 15 1530
2019 Administration and operations 18 17 23 3 4 28 6 54 11 235
2019 Human resources 18 16 24 3 0 34 5 55 5 130
2019 Financial management 17 12 14 3 0 42 13 64 6 110
2019 Procurement 20 0 46 0 6 14 13 28 8 15
2019 Information management 17 19 25 3 4 26 6 53 11 60
2019 Information technology 22 16 24 0 2 28 8 59 4 75
2019 Internal audit 10 20 10 0 8 27 25 62 17 10
2019 Policy 13 11 19 4 7 39 7 45 20 90
2019 Project management 4 10 33 0 4 39 10 27 8 20
2019 Other services to the public 38 14 7 0 0 19 22 88 0 15
2019 None of the above 7 10 14 3 9 46 11 41 27 85

Question 71. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 22 15 0 0 11 6 83 0 20
2024 Federal regulators 59 20 0 9 12 0 0 79 21 10
2024 Communications or public affairs 23 40 7 4 6 19 2 80 12 50
2024 Security 47 34 0 0 3 16 0 96 4 25
2024 Library services 24 25 24 7 4 16 0 58 13 25
2024 Legal services 26 32 13 6 5 16 2 71 14 1575
2024 Administration and operations 34 27 15 7 3 10 4 71 12 250
2024 Human resources 26 36 16 5 2 12 2 73 9 140
2024 Financial management 26 42 10 2 0 18 1 84 3 75
2024 Information management 21 39 10 2 3 14 11 80 7 45
2024 Information technology 24 16 19 3 5 33 1 61 11 70
2024 Policy 14 37 14 11 4 19 2 64 18 95
2024 Project management 22 31 16 13 0 15 3 65 15 30
2024 Other services to the public 0 46 25 11 6 12 0 52 20 15
2024 None of the above 23 30 11 3 7 25 1 71 14 95
2022 Client contact centre 36 42 19 0 0 3 0 80 0 35
2022 Federal regulators 57 18 11 0 0 15 0 87 0 15
2022 Communications or public affairs 37 33 17 0 2 12 0 79 2 50
2022 Security 37 15 22 0 4 21 0 66 5 25
2022 Library services 41 44 5 0 0 9 0 94 0 15
2022 Legal services 30 32 14 5 3 16 1 74 9 1915
2022 Administration and operations 37 34 12 3 2 10 2 81 6 245
2022 Human resources 31 41 12 2 1 12 2 83 3 140
2022 Financial management 37 39 12 2 0 11 0 84 2 95
2022 Information management 36 35 6 3 4 13 3 85 8 55
2022 Information technology 37 35 13 3 4 8 0 78 8 85
2022 Policy 26 41 14 4 1 14 0 78 6 100
2022 Project management 44 36 2 4 7 5 2 86 12 40
2022 Other services to the public 41 30 0 0 7 13 8 91 9 15
2022 None of the above 26 25 7 8 5 27 2 73 18 95
2020 Client contact centre 62 28 11 0 0 0 0 89 0 20
2020 Federal regulators 45 33 6 0 6 11 0 87 6 20
2020 Communications or public affairs 30 38 10 5 2 14 2 80 8 60
2020 Access to information and privacy 18 25 13 13 6 24 0 57 25 15
2020 Security 42 28 22 0 4 4 0 73 4 25
2020 Library services 24 47 16 0 0 12 0 81 0 25
2020 Legal services 29 31 18 5 3 14 1 70 9 1810
2020 Administration and operations 38 33 16 1 2 9 1 78 4 240
2020 Human resources 41 31 11 3 2 11 2 82 5 135
2020 Financial management 41 29 15 1 1 11 2 81 2 115
2020 Procurement 30 13 22 0 0 35 0 66 0 15
2020 Real property 37 21 28 0 0 14 0 68 0 15
2020 Information management 47 28 13 2 0 8 2 83 2 55
2020 Information technology 41 23 13 2 1 19 2 80 4 105
2020 Data sciences 36 42 0 14 0 7 0 84 16 15
2020 Policy 28 31 17 6 3 14 1 69 11 115
2020 Project management 54 21 9 0 4 12 0 86 5 25
2020 Other services to the public 32 24 18 6 0 19 0 70 8 15
2020 None of the above 29 26 14 4 7 17 4 69 14 85
2019 Client contact centre 27 25 14 0 10 21 4 69 13 20
2019 Federal regulators 49 45 0 0 0 6 0 100 0 15
2019 Communications or public affairs 27 29 24 2 2 15 2 68 4 60
2019 Access to information and privacy 20 31 22 4 0 16 6 66 6 20
2019 Security 45 24 17 0 3 10 0 78 4 30
2019 Library services 37 25 12 0 0 26 0 83 0 25
2019 Legal services 28 30 20 5 3 13 2 68 9 1530
2019 Administration and operations 39 28 17 3 3 10 1 75 6 235
2019 Human resources 37 33 15 1 1 12 1 80 3 130
2019 Financial management 33 27 14 3 0 20 3 78 4 105
2019 Procurement 28 15 37 8 6 6 0 45 15 15
2019 Information management 26 36 20 3 4 11 0 70 8 60
2019 Information technology 46 26 14 0 4 9 3 80 4 75
2019 Internal audit 25 30 10 0 8 27 0 75 11 10
2019 Policy 30 27 19 8 4 11 1 64 14 90
2019 Project management 15 37 39 0 0 10 0 57 0 20
2019 Other services to the public 61 29 0 0 0 0 9 100 0 10
2019 None of the above 19 23 21 2 7 23 5 58 13 85

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to telework, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 84. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 12 88 20
2024 Federal regulators 18 82 10
2024 Communications or public affairs 19 81 50
2024 Access to information and privacy 24 76 10
2024 Security 17 83 25
2024 Library services 19 81 25
2024 Legal services 20 80 1580
2024 Administration and operations 18 82 250
2024 Human resources 21 79 140
2024 Financial management 24 76 75
2024 Information management 21 79 45
2024 Information technology 17 83 70
2024 Data sciences 34 66 15
2024 Policy 12 88 95
2024 Project management 38 62 30
2024 Other services to the public 13 87 15
2024 None of the above 24 76 95
2022 Client contact centre 15 85 35
2022 Federal regulators 20 80 15
2022 Communications or public affairs 9 91 50
2022 Access to information and privacy 14 86 10
2022 Security 17 83 25
2022 Library services 19 81 15
2022 Legal services 13 87 1915
2022 Administration and operations 13 87 240
2022 Human resources 15 85 140
2022 Financial management 7 93 95
2022 Procurement 5 95 15
2022 Real property 8 92 10
2022 Information management 17 83 55
2022 Information technology 6 94 85
2022 Data sciences 12 88 15
2022 Policy 10 90 100
2022 Project management 15 85 40
2022 Other services to the public 7 93 15
2022 None of the above 13 87 95
2020 Client contact centre 28 72 15
2020 Federal regulators 6 94 20
2020 Communications or public affairs 9 91 60
2020 Access to information and privacy 26 74 15
2020 Security 3 97 25
2020 Library services 13 87 25
2020 Legal services 13 87 1815
2020 Administration and operations 13 87 240
2020 Human resources 14 86 135
2020 Financial management 9 91 115
2020 Procurement 7 93 15
2020 Real property 7 93 15
2020 Information management 10 90 55
2020 Information technology 8 92 105
2020 Data sciences 22 78 15
2020 Policy 10 90 110
2020 Project management 12 88 25
2020 Other services to the public 0 100 15
2020 None of the above 17 83 85
2019 Client contact centre 25 75 20
2019 Federal regulators 14 86 15
2019 Communications or public affairs 10 90 55
2019 Access to information and privacy 25 75 20
2019 Security 6 94 30
2019 Library services 30 70 20
2019 Legal services 16 84 1535
2019 Administration and operations 18 82 235
2019 Human resources 17 83 130
2019 Financial management 7 93 110
2019 Procurement 19 81 15
2019 Information management 23 77 60
2019 Information technology 15 85 75
2019 Internal audit 18 82 10
2019 Policy 14 86 90
2019 Project management 10 90 20
2019 Other services to the public 38 62 15
2019 None of the above 13 87 85

Question 85. Were the requests for workplace accommodation measures related to a disability?

Disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society. Barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 59 41 10
2024 Legal services 67 33 315
2024 Administration and operations 57 43 50
2024 Human resources 79 21 30
2024 Financial management 49 51 20
2024 Information technology 76 24 10
2024 Policy 64 36 10
2024 Project management 84 16 10
2024 None of the above 62 38 25
2022 Legal services 65 35 255
2022 Administration and operations 55 45 35
2022 Human resources 50 50 20
2022 Policy 53 47 10
2022 None of the above 57 43 15
2020 Legal services 52 48 235
2020 Administration and operations 41 59 30
2020 Human resources 67 33 20
2020 Financial management 50 50 10
2020 Policy 30 70 10
2020 None of the above 37 63 15

Question 86. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 72 28 10
2024 Legal services 75 25 315
2024 Administration and operations 78 22 50
2024 Human resources 66 34 30
2024 Financial management 83 17 20
2024 Information technology 94 6 10
2024 Policy 85 15 10
2024 Project management 93 7 10
2024 None of the above 70 30 25
2022 Legal services 77 23 255
2022 Administration and operations 84 16 30
2022 Human resources 81 19 20
2022 Policy 92 8 10
2022 None of the above 57 43 15
2020 Legal services 80 20 235
2020 Administration and operations 90 10 30
2020 Human resources 95 5 20
2020 Financial management 90 10 10
2020 Policy 93 7 10
2020 None of the above 76 24 15
2019 Legal services 86 14 240
2019 Administration and operations 86 14 45
2019 Human resources 85 15 25
2019 Information management 79 21 15
2019 Information technology 74 26 10
2019 Policy 86 14 10
2019 None of the above 64 36 10

Question 87. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Legal services 35 33 10 13 6 2 0 70 20 240
2024 Administration and operations 42 27 11 15 6 0 0 68 21 40
2024 Human resources 14 44 4 38 0 0 0 58 38 20
2024 Financial management 43 37 6 6 0 0 8 87 6 15
2024 Information technology 31 51 0 8 11 0 0 81 19 10
2024 Project management 9 55 8 17 12 0 0 64 28 10
2024 None of the above 34 39 0 27 0 0 0 73 27 15
2022 Legal services 46 29 6 10 7 2 0 76 18 195
2022 Administration and operations 57 23 0 12 4 4 0 83 17 25
2022 Human resources 55 31 4 5 0 0 5 90 6 20
2022 Policy 60 18 11 11 0 0 0 79 11 10
2020 Legal services 37 43 5 10 4 1 0 81 14 185
2020 Administration and operations 52 35 12 0 0 0 0 88 0 25
2020 Human resources 34 40 20 6 0 0 0 74 6 20
2020 Policy 42 37 0 8 13 0 0 79 21 10
2020 None of the above 60 30 0 10 0 0 0 90 10 10
2019 Legal services 40 35 8 14 2 1 0 75 17 205
2019 Administration and operations 67 24 3 6 0 0 0 92 6 35
2019 Human resources 40 43 7 6 0 4 0 87 6 20
2019 Information management 60 30 0 9 0 0 0 91 9 10
2019 Policy 51 49 0 0 0 0 0 100 0 10

Question 88. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 57 25 10 3 4 0 0 82 8 20
2024 Federal regulators 59 0 0 19 12 0 10 66 34 10
2024 Communications or public affairs 41 43 6 5 0 3 2 88 6 50
2024 Access to information and privacy 49 8 24 8 11 0 0 57 19 10
2024 Security 64 25 0 7 0 0 5 93 7 25
2024 Library services 43 40 11 0 0 6 0 88 0 25
2024 Legal services 37 35 8 8 5 4 2 77 14 1575
2024 Administration and operations 39 33 12 8 3 2 2 76 12 250
2024 Human resources 38 38 7 7 6 3 1 79 13 140
2024 Financial management 49 27 8 9 3 2 1 80 12 75
2024 Information management 42 35 13 0 6 2 2 80 7 45
2024 Information technology 41 29 10 8 3 7 2 76 13 70
2024 Data sciences 57 7 6 5 11 13 0 75 19 15
2024 Policy 38 26 11 15 5 2 3 68 21 95
2024 Project management 51 37 6 6 0 0 0 88 6 30
2024 Other services to the public 38 62 0 0 0 0 0 100 0 15
2024 None of the above 35 29 6 10 9 7 4 73 21 95
2022 Client contact centre 59 26 3 3 4 7 0 90 7 35
2022 Federal regulators 51 39 10 0 0 0 0 90 0 15
2022 Communications or public affairs 53 32 10 2 0 0 3 88 2 50
2022 Access to information and privacy 54 24 0 0 0 7 16 100 0 10
2022 Security 63 25 4 0 8 0 0 88 8 25
2022 Library services 68 17 15 0 0 0 0 85 0 15
2022 Legal services 41 35 9 6 3 4 3 81 10 1915
2022 Administration and operations 51 29 6 5 3 3 3 85 8 245
2022 Human resources 59 31 3 4 1 2 0 91 6 140
2022 Financial management 43 42 8 1 1 2 3 90 2 95
2022 Procurement 55 18 21 0 6 0 0 73 6 15
2022 Real property 24 61 0 0 8 7 0 92 8 10
2022 Information management 48 36 7 1 0 4 3 91 1 55
2022 Information technology 47 39 9 2 1 1 1 87 4 85
2022 Data sciences 58 29 0 7 6 0 0 87 13 15
2022 Policy 50 37 2 3 2 2 4 93 5 100
2022 Project management 50 39 9 0 2 0 0 89 2 40
2022 Other services to the public 49 30 0 0 0 8 14 100 0 15
2022 None of the above 40 34 9 4 3 3 9 83 8 95
2020 Client contact centre 44 34 5 11 6 0 0 78 17 20
2020 Federal regulators 51 22 16 0 0 6 6 82 0 20
2020 Communications or public affairs 52 26 10 4 2 5 2 83 6 60
2020 Access to information and privacy 44 32 11 13 0 0 0 76 13 15
2020 Security 45 33 13 0 0 0 9 86 0 25
2020 Library services 57 20 12 6 4 0 0 78 10 25
2020 Legal services 41 35 8 6 2 4 4 81 10 1815
2020 Administration and operations 52 30 7 6 1 2 3 85 7 240
2020 Human resources 61 27 4 1 3 0 3 91 4 135
2020 Financial management 56 30 4 4 1 1 4 91 6 115
2020 Procurement 31 30 21 9 0 0 9 67 10 15
2020 Real property 51 49 0 0 0 0 0 100 0 15
2020 Information management 54 30 6 4 2 0 4 87 6 55
2020 Information technology 51 32 8 3 0 3 3 89 3 105
2020 Data sciences 56 22 14 0 0 7 0 84 0 15
2020 Policy 41 37 6 9 1 4 2 83 11 115
2020 Project management 63 16 0 4 4 9 4 90 10 25
2020 Other services to the public 41 42 14 0 0 0 4 86 0 15
2020 None of the above 49 22 10 7 4 4 4 77 12 85
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Workplace well-being

A safe and healthy workplace

Question 80. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 62 24 0 3 0 4 7 97 3 20
2024 Federal regulators 78 10 0 0 12 0 0 88 12 10
2024 Communications or public affairs 56 23 4 13 3 2 0 81 16 50
2024 Access to information and privacy 58 23 8 0 11 0 0 81 11 10
2024 Security 73 13 4 0 0 5 5 95 0 25
2024 Library services 63 22 0 15 0 0 0 85 15 25
2024 Legal services 47 32 8 6 5 1 0 80 12 1575
2024 Administration and operations 53 27 6 7 6 0 1 81 13 250
2024 Human resources 49 31 5 8 6 1 1 81 14 140
2024 Financial management 68 17 3 1 6 3 1 90 7 75
2024 Information management 54 32 4 0 6 4 0 90 7 45
2024 Information technology 45 35 8 4 8 0 1 81 11 70
2024 Data sciences 65 16 0 0 6 6 7 93 7 15
2024 Policy 50 29 6 9 4 1 1 81 13 95
2024 Project management 62 20 12 4 3 0 0 81 7 30
2024 Other services to the public 47 41 6 0 6 0 0 88 6 15
2024 None of the above 39 33 3 8 13 3 1 75 22 95
2022 Client contact centre 59 22 6 3 6 3 0 84 10 35
2022 Federal regulators 82 5 5 8 0 0 0 87 8 15
2022 Communications or public affairs 66 24 4 0 6 0 0 90 6 50
2022 Access to information and privacy 61 31 0 8 0 0 0 92 8 10
2022 Security 57 20 12 8 4 0 0 76 11 25
2022 Library services 84 16 0 0 0 0 0 100 0 15
2022 Legal services 49 33 6 6 5 1 0 83 10 1915
2022 Administration and operations 55 30 7 5 3 0 0 85 8 245
2022 Human resources 59 30 1 4 4 2 0 91 8 140
2022 Financial management 50 38 7 2 2 1 0 89 4 95
2022 Procurement 61 27 6 0 0 0 6 94 0 15
2022 Real property 51 31 0 18 0 0 0 82 18 10
2022 Information management 57 36 2 5 0 0 0 93 5 55
2022 Information technology 48 40 3 1 6 1 0 89 8 85
2022 Data sciences 44 30 7 0 19 0 0 74 19 15
2022 Policy 63 32 1 2 2 0 0 95 4 100
2022 Project management 52 29 12 0 5 2 0 83 5 40
2022 Other services to the public 56 22 0 0 15 8 0 84 16 15
2022 None of the above 50 31 5 7 3 3 0 84 11 95
2020 Client contact centre 41 26 21 5 6 0 0 67 11 20
2020 Federal regulators 51 28 21 0 0 0 0 79 0 20
2020 Communications or public affairs 60 31 2 2 5 0 0 91 7 60
2020 Access to information and privacy 44 30 13 7 6 0 0 74 13 15
2020 Security 49 34 13 4 0 0 0 83 4 25
2020 Library services 49 29 14 4 4 0 0 78 8 25
2020 Legal services 46 31 9 9 4 1 0 78 13 1815
2020 Administration and operations 56 29 6 4 4 1 1 86 8 240
2020 Human resources 60 25 6 4 3 2 1 87 7 135
2020 Financial management 59 25 7 5 3 2 0 85 8 115
2020 Procurement 37 39 24 0 0 0 0 76 0 15
2020 Real property 65 35 0 0 0 0 0 100 0 15
2020 Information management 58 22 2 4 10 2 2 83 15 55
2020 Information technology 52 28 8 7 2 3 0 83 9 105
2020 Data sciences 71 29 0 0 0 0 0 100 0 15
2020 Policy 47 36 6 6 3 1 0 85 9 110
2020 Project management 51 20 8 8 8 0 4 74 17 25
2020 Other services to the public 43 31 26 0 0 0 0 74 0 15
2020 None of the above 43 31 5 13 8 0 0 74 21 85

A psychologically healthy workplace

Question 51. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 7 18 8 30 7 30 61 11 20
2024 Federal regulators 12 0 0 0 37 10 41 76 24 10
2024 Communications or public affairs 8 9 14 14 26 7 22 57 23 50
2024 Access to information and privacy 0 9 28 0 48 7 8 57 10 10
2024 Security 0 0 13 0 50 4 33 80 0 25
2024 Library services 4 6 8 18 19 3 43 68 18 25
2024 Legal services 3 6 13 8 37 6 25 67 14 1575
2024 Administration and operations 5 7 8 9 39 7 25 71 17 250
2024 Human resources 1 6 15 6 29 5 39 62 12 140
2024 Financial management 3 5 13 3 43 10 23 68 12 75
2024 Information management 6 9 12 3 25 2 43 51 28 45
2024 Information technology 5 4 19 9 36 8 20 62 12 70
2024 Data sciences 0 0 11 5 58 6 20 86 0 15
2024 Policy 3 8 20 3 25 6 35 47 19 95
2024 Project management 0 16 18 7 28 3 28 50 24 30
2024 Other services to the public 0 0 13 13 30 26 18 77 0 15
2024 None of the above 3 4 13 7 29 13 32 64 13 95
2022 Client contact centre 7 3 12 12 34 9 24 67 15 35
2022 Federal regulators 0 0 0 5 55 0 40 100 0 15
2022 Communications or public affairs 7 0 16 4 43 5 26 67 10 50
2022 Access to information and privacy 0 0 24 0 24 7 45 50 0 10
2022 Security 0 5 17 0 43 3 31 66 8 25
2022 Library services 8 5 18 0 41 0 29 57 17 15
2022 Legal services 3 5 12 7 40 7 25 69 13 1910
2022 Administration and operations 1 6 10 5 46 3 28 75 10 245
2022 Human resources 2 4 12 5 45 4 28 74 9 140
2022 Financial management 1 4 7 7 50 4 27 83 7 95
2022 Procurement 0 0 14 5 31 10 40 73 0 15
2022 Real property 0 0 15 0 19 0 66 57 0 10
2022 Information management 2 0 6 3 52 5 32 86 4 55
2022 Information technology 4 4 17 10 45 0 20 69 10 85
2022 Data sciences 6 5 13 0 64 0 13 73 12 15
2022 Policy 1 5 12 5 41 6 31 72 9 100
2022 Project management 0 7 11 4 59 6 13 78 9 40
2022 Other services to the public 16 6 17 7 39 8 8 54 26 15
2022 None of the above 7 8 5 3 35 6 36 65 26 95

Question 76. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 45 4 0 0 11 6 95 0 20
2024 Federal regulators 52 17 9 22 0 0 0 69 22 10
2024 Communications or public affairs 13 41 15 22 8 0 0 54 31 50
2024 Access to information and privacy 31 54 8 8 0 0 0 84 8 10
2024 Security 23 53 16 8 0 0 0 76 8 25
2024 Library services 35 23 34 4 4 0 0 58 8 25
2024 Legal services 20 42 16 12 7 3 0 64 20 1575
2024 Administration and operations 30 34 17 10 6 3 1 66 17 250
2024 Human resources 19 43 18 9 6 4 1 65 16 140
2024 Financial management 28 41 16 4 5 8 0 74 9 75
2024 Information management 24 43 23 0 5 2 3 71 5 45
2024 Information technology 19 27 29 6 9 8 2 51 17 70
2024 Data sciences 21 26 26 11 16 0 0 46 28 15
2024 Policy 11 36 22 17 9 4 1 50 27 95
2024 Project management 9 48 24 16 0 3 0 59 17 30
2024 Other services to the public 13 32 16 28 0 11 0 51 31 15
2024 None of the above 20 37 16 14 9 3 0 59 24 95
2022 Client contact centre 44 34 15 4 0 3 0 81 4 35
2022 Federal regulators 59 27 8 0 6 0 0 86 6 15
2022 Communications or public affairs 29 45 18 5 2 2 0 75 7 50
2022 Access to information and privacy 53 47 0 0 0 0 0 100 0 10
2022 Security 29 36 15 16 4 0 0 65 20 25
2022 Library services 47 34 10 0 0 9 0 89 0 15
2022 Legal services 26 44 15 9 5 2 0 71 14 1915
2022 Administration and operations 36 41 11 6 5 2 0 79 10 245
2022 Human resources 39 41 8 7 3 2 0 82 10 140
2022 Financial management 36 46 8 8 0 2 0 84 8 95
2022 Procurement 22 56 11 5 0 6 0 83 5 15
2022 Real property 30 26 19 9 0 15 0 66 11 10
2022 Information management 32 42 13 5 0 7 0 80 5 55
2022 Information technology 29 41 16 3 8 4 0 72 11 85
2022 Data sciences 38 17 31 6 0 0 7 59 7 15
2022 Policy 26 50 14 7 4 0 0 75 11 100
2022 Project management 35 38 20 7 0 0 0 73 7 40
2022 Other services to the public 30 30 19 6 7 8 0 65 14 15
2022 None of the above 25 36 17 11 3 8 0 66 15 95
2020 Client contact centre 55 33 11 0 0 0 0 89 0 15
2020 Federal regulators 38 51 0 6 6 0 0 89 11 20
2020 Communications or public affairs 30 53 12 3 0 2 0 84 3 60
2020 Access to information and privacy 57 32 6 0 0 5 0 93 0 15
2020 Security 33 55 12 0 0 0 0 88 0 25
2020 Library services 45 37 12 6 0 0 0 82 6 25
2020 Legal services 39 43 11 5 1 1 0 83 6 1820
2020 Administration and operations 51 39 6 2 1 0 0 90 3 240
2020 Human resources 61 33 5 0 0 1 0 95 0 135
2020 Financial management 58 29 6 4 2 1 1 88 6 115
2020 Procurement 36 48 7 9 0 0 0 83 9 15
2020 Real property 51 42 7 0 0 0 0 93 0 15
2020 Information management 56 36 2 4 0 2 0 94 4 55
2020 Information technology 46 30 12 5 0 7 0 81 5 105
2020 Data sciences 65 35 0 0 0 0 0 100 0 15
2020 Policy 40 48 8 3 0 1 0 89 3 115
2020 Project management 65 22 8 0 4 0 0 87 4 25
2020 Other services to the public 66 22 6 0 6 0 0 88 6 15
2020 None of the above 44 34 10 7 1 2 1 81 8 85
2019 Client contact centre 53 21 10 6 10 0 0 75 16 20
2019 Federal regulators 42 58 0 0 0 0 0 100 0 15
2019 Communications or public affairs 23 50 15 10 0 2 0 74 11 60
2019 Access to information and privacy 24 53 19 4 0 0 0 77 4 20
2019 Security 45 28 24 3 0 0 0 73 3 30
2019 Library services 53 32 5 4 0 6 0 91 4 20
2019 Legal services 30 45 12 8 3 1 0 76 11 1525
2019 Administration and operations 42 41 9 3 4 1 1 84 7 235
2019 Human resources 39 42 12 1 2 3 0 84 3 130
2019 Financial management 48 44 4 1 1 2 0 94 2 105
2019 Procurement 29 41 12 6 12 0 0 70 18 15
2019 Information management 36 42 10 6 2 4 0 81 8 60
2019 Information technology 41 34 13 4 2 5 0 80 7 75
2019 Internal audit 52 30 10 0 8 0 0 82 8 10
2019 Policy 35 41 13 7 1 3 0 78 9 90
2019 Project management 38 24 34 4 0 0 0 62 4 20
2019 Other services to the public 49 45 0 0 0 5 0 100 0 15
2019 None of the above 32 32 19 8 6 2 1 66 15 85

Question 77. In general, how is your mental health?
Survey year Demographic Excellent
(%)		 Very good
(%)		 Good
(%)		 Fair
(%)		 Poor
(%)		 Total responses
2024 Client contact centre 22 27 42 5 4 20
2024 Federal regulators 53 19 18 10 0 10
2024 Communications or public affairs 11 18 34 30 7 50
2024 Access to information and privacy 7 7 58 28 0 10
2024 Security 17 19 48 16 0 25
2024 Library services 0 11 35 40 14 25
2024 Legal services 6 24 40 22 8 1575
2024 Administration and operations 6 24 42 19 10 250
2024 Human resources 7 27 37 21 7 140
2024 Financial management 12 24 43 11 10 75
2024 Information management 9 22 45 17 7 40
2024 Information technology 10 24 28 24 14 70
2024 Data sciences 0 15 46 22 16 15
2024 Policy 4 27 33 29 8 95
2024 Project management 14 19 37 24 6 30
2024 Other services to the public 5 14 69 12 0 15
2024 None of the above 6 18 35 30 10 95
2022 Client contact centre 22 34 24 18 3 35
2022 Federal regulators 28 18 32 15 7 15
2022 Communications or public affairs 13 23 37 22 5 50
2022 Access to information and privacy 10 33 33 24 0 10
2022 Security 18 17 28 24 12 25
2022 Library services 5 43 22 29 0 15
2022 Legal services 7 24 39 23 7 1915
2022 Administration and operations 10 31 32 20 7 245
2022 Human resources 8 31 38 17 6 140
2022 Financial management 14 34 33 16 2 95
2022 Procurement 0 11 53 15 21 15
2022 Real property 8 16 42 34 0 10
2022 Information management 7 20 45 18 11 55
2022 Information technology 18 25 40 10 7 85
2022 Data sciences 34 18 18 23 6 15
2022 Policy 10 21 37 24 7 100
2022 Project management 13 30 33 23 2 40
2022 Other services to the public 17 36 36 11 0 15
2022 None of the above 6 31 37 17 9 95

Question 78. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 25 7 4 3 4 6 85 8 20
2024 Federal regulators 52 39 0 0 9 0 0 91 9 10
2024 Communications or public affairs 49 27 6 8 0 10 0 85 9 50
2024 Access to information and privacy 50 31 8 0 11 0 0 81 11 10
2024 Security 67 22 5 0 0 6 0 95 0 25
2024 Library services 57 28 15 0 0 0 0 85 0 25
2024 Legal services 44 32 12 5 4 3 0 79 9 1575
2024 Administration and operations 48 32 11 4 3 1 1 82 7 250
2024 Human resources 48 27 12 7 2 3 1 78 9 140
2024 Financial management 59 28 5 0 3 5 0 91 4 75
2024 Information management 49 31 5 0 6 4 5 88 7 45
2024 Information technology 42 30 21 3 3 1 0 74 5 70
2024 Data sciences 58 12 5 7 6 12 0 79 15 15
2024 Policy 49 33 10 4 3 1 1 83 7 95
2024 Project management 60 19 3 15 3 0 0 79 18 30
2024 Other services to the public 41 36 14 0 0 8 0 85 0 15
2024 None of the above 37 33 11 6 6 7 0 76 13 95
2022 Client contact centre 54 28 3 6 0 10 0 91 6 35
2022 Federal regulators 77 13 10 0 0 0 0 90 0 15
2022 Communications or public affairs 52 33 7 2 6 0 0 85 7 50
2022 Access to information and privacy 56 29 0 8 0 8 0 92 8 10
2022 Security 53 23 16 0 4 4 0 80 4 25
2022 Library services 87 13 0 0 0 0 0 100 0 15
2022 Legal services 45 31 11 5 3 4 0 80 9 1915
2022 Administration and operations 57 30 6 3 1 2 0 89 4 245
2022 Human resources 54 31 8 2 2 2 0 87 5 140
2022 Financial management 57 36 7 0 0 1 0 93 0 95
2022 Procurement 61 12 21 0 0 6 0 78 0 15
2022 Real property 41 28 17 0 0 14 0 80 0 10
2022 Information management 61 25 10 0 2 2 0 88 2 55
2022 Information technology 53 31 9 2 4 1 0 85 6 85
2022 Data sciences 51 49 0 0 0 0 0 100 0 15
2022 Policy 60 26 11 0 2 1 0 87 2 100
2022 Project management 68 23 2 3 2 2 0 93 5 40
2022 Other services to the public 57 21 8 0 7 8 0 84 8 15
2022 None of the above 48 31 7 6 3 6 0 84 9 95
2020 Client contact centre 47 26 16 5 6 0 0 73 11 20
2020 Federal regulators 51 34 16 0 0 0 0 84 0 20
2020 Communications or public affairs 56 26 12 5 2 0 0 81 7 60
2020 Access to information and privacy 44 50 0 0 6 0 0 94 6 15
2020 Security 45 35 16 0 4 0 0 80 4 25
2020 Library services 34 47 14 0 4 0 0 81 4 25
2020 Legal services 42 30 15 5 4 3 1 75 9 1805
2020 Administration and operations 60 22 9 3 4 1 1 84 7 240
2020 Human resources 59 25 10 1 2 3 1 87 3 135
2020 Financial management 58 28 6 2 3 4 0 89 5 110
2020 Procurement 45 46 9 0 0 0 0 91 0 15
2020 Real property 58 21 21 0 0 0 0 79 0 15
2020 Information management 52 27 5 6 4 2 2 83 11 55
2020 Information technology 46 26 16 2 0 8 2 80 2 105
2020 Data sciences 80 20 0 0 0 0 0 100 0 15
2020 Policy 49 29 16 3 2 1 0 79 5 110
2020 Project management 68 8 12 0 8 0 4 79 8 25
2020 Other services to the public 40 33 23 0 0 0 4 76 0 15
2020 None of the above 47 28 9 4 5 5 1 80 10 85

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 27 4 11 0 4 0 85 11 20
2024 Federal regulators 59 20 0 0 21 0 0 79 21 10
2024 Communications or public affairs 37 34 7 14 5 3 0 73 19 50
2024 Access to information and privacy 42 39 8 0 11 0 0 81 11 10
2024 Security 53 34 4 0 0 5 5 95 0 25
2024 Library services 38 38 11 13 0 0 0 77 13 25
2024 Legal services 36 30 9 11 12 2 0 68 23 1580
2024 Administration and operations 44 28 7 11 8 1 1 74 19 250
2024 Human resources 47 24 10 10 7 1 1 72 17 140
2024 Financial management 56 25 4 4 8 3 0 84 12 75
2024 Information management 46 23 12 7 6 4 3 73 14 45
2024 Information technology 31 32 18 5 13 0 1 64 18 70
2024 Data sciences 58 19 0 6 11 6 0 82 18 15
2024 Policy 40 30 6 13 10 0 1 71 23 95
2024 Project management 51 29 9 5 6 0 0 80 11 30
2024 Other services to the public 34 31 8 14 12 0 0 66 26 15
2024 None of the above 27 33 7 13 16 4 0 62 30 95
2022 Client contact centre 57 21 3 10 6 3 0 81 17 35
2022 Federal regulators 61 10 21 8 0 0 0 71 8 15
2022 Communications or public affairs 53 26 4 7 8 3 0 81 15 50
2022 Access to information and privacy 54 17 7 15 8 0 0 71 22 10
2022 Security 49 23 12 8 8 0 0 72 16 25
2022 Library services 68 24 7 0 0 0 0 93 0 15
2022 Legal services 37 30 9 12 10 2 0 68 23 1915
2022 Administration and operations 50 28 9 8 4 1 0 79 12 245
2022 Human resources 48 31 6 4 8 2 0 81 13 140
2022 Financial management 43 35 9 7 4 2 0 80 11 95
2022 Procurement 51 32 6 11 0 0 0 83 11 15
2022 Real property 24 42 15 18 0 0 0 66 18 10
2022 Information management 46 36 14 2 0 2 0 84 2 55
2022 Information technology 45 34 8 6 6 0 0 80 13 85
2022 Data sciences 33 35 26 6 0 0 0 68 6 15
2022 Policy 53 23 7 11 6 1 0 76 17 100
2022 Project management 52 31 7 3 5 2 0 85 7 40
2022 Other services to the public 65 13 0 0 15 8 0 84 16 15
2022 None of the above 43 23 10 10 9 5 0 70 20 95
2020 Client contact centre 42 20 21 11 6 0 0 62 17 20
2020 Federal regulators 62 21 17 0 0 0 0 83 0 20
2020 Communications or public affairs 42 29 17 5 5 2 0 72 10 60
2020 Access to information and privacy 25 39 17 0 13 6 0 68 14 15
2020 Security 37 26 13 20 4 0 0 63 24 25
2020 Library services 37 29 16 8 10 0 0 66 18 25
2020 Legal services 32 29 11 16 10 2 0 62 27 1820
2020 Administration and operations 49 24 10 9 6 0 1 74 16 240
2020 Human resources 49 30 8 5 5 1 2 81 10 135
2020 Financial management 47 28 10 7 5 2 1 77 13 110
2020 Procurement 26 26 31 18 0 0 0 52 18 10
2020 Real property 44 49 0 7 0 0 0 93 7 15
2020 Information management 35 39 5 7 8 3 2 78 17 55
2020 Information technology 39 30 11 8 7 4 1 72 16 105
2020 Data sciences 58 42 0 0 0 0 0 100 0 15
2020 Policy 36 30 12 10 10 1 0 67 20 110
2020 Project management 31 32 8 13 8 4 4 69 22 25
2020 Other services to the public 33 33 23 7 0 4 0 68 8 15
2020 None of the above 35 30 5 17 11 1 1 66 29 85

Question 81. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional individual behaviours and organizational practices.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 43 41 8 8 0 0 0 85 8 20
2024 Federal regulators 52 20 0 21 7 0 0 72 28 10
2024 Communications or public affairs 8 39 30 13 9 0 0 47 22 50
2024 Access to information and privacy 32 34 26 8 0 0 0 66 8 10
2024 Security 29 44 16 10 0 0 0 74 10 25
2024 Library services 11 44 23 15 8 0 0 55 22 25
2024 Legal services 17 39 17 16 10 2 0 57 26 1575
2024 Administration and operations 26 35 13 14 8 2 1 64 23 250
2024 Human resources 18 40 18 17 7 1 0 58 24 140
2024 Financial management 31 56 5 8 0 1 0 87 8 75
2024 Information management 25 41 13 13 7 2 0 67 20 45
2024 Information technology 25 25 14 14 13 8 1 55 29 70
2024 Data sciences 27 27 13 5 27 0 0 54 33 15
2024 Policy 19 29 13 28 12 0 0 48 39 95
2024 Project management 21 38 18 18 6 0 0 59 24 30
2024 Other services to the public 6 44 0 37 6 7 0 53 47 15
2024 None of the above 17 42 16 9 14 2 0 60 24 95
2022 Client contact centre 26 46 5 6 9 7 0 77 17 30
2022 Federal regulators 69 20 5 0 6 0 0 89 6 15
2022 Communications or public affairs 30 36 14 13 7 0 0 65 20 50
2022 Access to information and privacy 22 47 8 8 14 0 0 69 22 10
2022 Security 26 20 17 25 4 8 0 50 31 25
2022 Library services 47 30 24 0 0 0 0 76 0 15
2022 Legal services 23 41 13 14 7 2 0 65 21 1915
2022 Administration and operations 34 45 9 6 3 2 0 81 10 245
2022 Human resources 33 43 12 7 5 1 0 76 12 140
2022 Financial management 30 49 13 4 0 4 0 82 4 95
2022 Procurement 22 50 16 5 0 6 0 77 6 15
2022 Real property 0 51 15 34 0 0 0 51 34 10
2022 Information management 29 39 13 9 5 6 0 72 15 55
2022 Information technology 26 40 20 8 4 1 0 67 13 85
2022 Data sciences 21 49 17 12 0 0 0 70 12 15
2022 Policy 31 43 7 14 6 0 0 73 19 100
2022 Project management 34 39 18 4 2 0 2 75 6 40
2022 Other services to the public 35 45 8 6 7 0 0 80 13 15
2022 None of the above 27 34 8 18 8 5 0 64 27 95
2020 Client contact centre 41 37 5 11 6 0 0 78 17 20
2020 Federal regulators 34 38 22 0 0 6 0 76 0 20
2020 Communications or public affairs 25 30 27 9 5 3 0 58 14 60
2020 Access to information and privacy 31 39 13 6 6 5 0 73 13 15
2020 Security 37 30 24 4 4 0 0 67 8 25
2020 Library services 29 33 26 12 0 0 0 62 12 25
2020 Legal services 27 35 18 13 5 2 0 63 18 1815
2020 Administration and operations 45 33 10 5 4 2 1 80 9 240
2020 Human resources 40 37 14 5 2 1 0 78 8 135
2020 Financial management 47 35 9 3 3 3 0 84 7 115
2020 Procurement 30 30 33 0 0 0 7 64 0 15
2020 Real property 51 34 7 8 0 0 0 85 8 15
2020 Information management 40 37 5 12 6 0 0 77 18 55
2020 Information technology 40 35 11 7 2 6 0 79 9 105
2020 Data sciences 44 35 14 7 0 0 0 78 7 15
2020 Policy 33 41 15 9 2 0 0 74 11 110
2020 Project management 50 29 9 0 12 0 0 80 12 25
2020 Other services to the public 42 22 12 10 7 6 0 68 19 15
2020 None of the above 24 37 14 11 10 3 0 63 22 85
2019 Client contact centre 38 24 24 4 10 0 0 62 14 20
2019 Federal regulators 18 58 18 0 6 0 0 76 6 15
2019 Communications or public affairs 18 35 30 13 3 0 0 54 16 60
2019 Access to information and privacy 19 45 13 4 18 0 0 65 22 20
2019 Security 26 38 22 7 4 4 0 66 11 25
2019 Library services 30 12 39 4 15 0 0 42 19 20
2019 Legal services 18 34 18 17 11 1 0 53 29 1530
2019 Administration and operations 31 42 12 7 6 1 1 74 13 235
2019 Human resources 26 43 15 10 3 3 0 71 14 130
2019 Financial management 37 47 9 4 0 3 0 87 4 105
2019 Procurement 16 28 33 5 18 0 0 44 24 15
2019 Information management 28 44 9 13 6 0 0 72 19 60
2019 Information technology 38 35 15 4 5 4 0 76 9 75
2019 Internal audit 45 47 0 0 8 0 0 92 8 10
2019 Policy 27 35 18 13 5 1 0 63 18 90
2019 Project management 13 41 34 11 0 0 0 55 11 20
2019 Other services to the public 28 50 0 13 9 0 0 78 22 15
2019 None of the above 25 25 13 17 16 3 1 52 34 85

Question 83. Of those who indicated that they are a supervisor: I am equipped to support employees in my work unit who are experiencing mental health issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 0 56 16 14 13 0 0 56 27 15
2024 Security 40 53 0 0 0 8 0 100 0 10
2024 Legal services 14 53 13 14 6 0 0 67 19 200
2024 Administration and operations 29 51 13 6 2 0 0 80 8 65
2024 Human resources 16 52 9 16 2 2 4 72 19 45
2024 Financial management 13 66 6 0 9 6 0 85 9 35
2024 Information management 14 51 19 16 0 0 0 65 16 10
2024 Information technology 13 58 11 6 12 0 0 71 18 15
2024 Policy 12 56 0 16 12 4 0 71 29 25
2024 Project management 21 39 16 16 8 0 0 59 25 10
2024 None of the above 15 52 7 18 8 0 0 67 27 25
2022 Communications or public affairs 5 61 17 16 0 0 0 66 16 20
2022 Legal services 13 55 12 17 3 0 0 68 20 245
2022 Administration and operations 19 64 9 8 0 0 0 83 8 55
2022 Human resources 11 65 10 7 4 3 0 78 12 45
2022 Financial management 8 68 13 11 0 0 0 76 11 40
2022 Information management 8 59 0 26 7 0 0 67 33 15
2022 Information technology 23 52 10 8 3 4 0 79 11 30
2022 Policy 10 60 12 12 5 0 0 70 17 30
2022 None of the above 44 30 5 16 6 0 0 73 22 20
2020 Communications or public affairs 51 38 6 0 6 0 0 89 6 20
2020 Legal services 16 52 14 12 4 1 1 69 17 235
2020 Administration and operations 22 57 9 8 0 2 2 82 9 60
2020 Human resources 40 47 8 2 3 0 0 87 5 40
2020 Financial management 21 61 13 5 0 0 0 81 5 40
2020 Information management 20 67 7 7 0 0 0 87 7 15
2020 Information technology 27 52 10 4 7 0 0 79 11 30
2020 Policy 16 54 15 11 0 0 3 73 11 35
2020 None of the above 6 37 28 29 0 0 0 43 29 15
2019 Communications or public affairs 34 53 0 13 0 0 0 87 13 15
2019 Legal services 12 55 13 15 4 1 1 68 19 190
2019 Administration and operations 34 43 8 7 5 0 3 79 12 65
2019 Human resources 22 57 7 9 3 0 3 81 12 30
2019 Financial management 17 59 16 0 0 0 8 83 0 35
2019 Information management 8 60 24 8 0 0 0 68 8 15
2019 Information technology 22 39 23 8 0 4 4 66 8 25
2019 Policy 37 42 4 10 7 0 0 79 17 25
2019 None of the above 18 24 26 24 7 0 0 43 31 15

Work-related stress

Question 73a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 13 7 7 16 0 6 55 45 20
2024 Federal regulators 10 48 20 12 9 0 0 10 90 10
2024 Communications or public affairs 39 29 18 7 5 0 2 40 60 50
2024 Access to information and privacy 42 9 49 0 0 0 0 42 58 10
2024 Security 40 22 8 13 10 0 6 43 57 25
2024 Library services 15 44 18 9 8 6 0 16 84 25
2024 Legal services 18 28 22 12 19 0 1 18 82 1570
2024 Administration and operations 34 28 19 7 9 0 4 35 65 250
2024 Human resources 40 27 14 7 5 1 5 42 58 140
2024 Financial management 35 27 14 4 14 0 6 37 63 75
2024 Information management 45 19 18 10 8 0 0 45 55 45
2024 Information technology 31 28 23 4 10 0 3 32 68 70
2024 Data sciences 28 25 12 19 16 0 0 28 72 15
2024 Policy 30 25 13 10 21 1 1 30 70 95
2024 Project management 25 28 25 8 10 0 3 26 74 30
2024 Other services to the public 39 39 22 0 0 0 0 39 61 15
2024 None of the above 27 25 17 11 12 2 5 29 71 95
2022 Client contact centre 47 17 15 3 5 3 10 35
2022 Federal regulators 28 13 23 5 26 0 5 15
2022 Communications or public affairs 39 31 19 6 2 0 4 50
2022 Access to information and privacy 40 15 21 17 7 0 0 10
2022 Security 39 24 17 12 8 0 0 25
2022 Library services 47 21 6 10 11 5 0 15
2022 Legal services 27 30 19 10 12 0 2 1900
2022 Administration and operations 33 28 18 7 10 1 3 245
2022 Human resources 44 20 16 8 7 0 4 140
2022 Financial management 42 27 11 9 5 0 6 95
2022 Procurement 47 29 6 0 18 0 0 15
2022 Real property 37 35 28 0 0 0 0 10
2022 Information management 28 25 24 11 8 0 4 55
2022 Information technology 38 21 13 8 14 3 2 85
2022 Data sciences 41 6 31 6 16 0 0 15
2022 Policy 32 30 18 3 15 0 2 100
2022 Project management 24 29 20 8 14 2 2 40
2022 Other services to the public 34 43 0 0 24 0 0 15
2022 None of the above 28 25 26 7 12 0 2 95
2020 Client contact centre 57 10 21 11 0 0 0 20
2020 Federal regulators 45 28 6 21 0 0 0 20
2020 Communications or public affairs 23 43 24 5 5 0 0 60
2020 Access to information and privacy 33 20 18 14 14 0 0 15
2020 Security 13 25 24 22 17 0 0 25
2020 Library services 46 12 32 10 0 0 0 25
2020 Legal services 23 30 24 13 10 0 0 1820
2020 Administration and operations 29 27 25 8 8 0 2 240
2020 Human resources 33 25 21 11 10 0 1 135
2020 Financial management 34 22 20 14 9 0 0 115
2020 Procurement 53 6 7 18 16 0 0 15
2020 Real property 14 42 14 7 22 0 0 15
2020 Information management 38 19 22 14 5 0 2 55
2020 Information technology 23 34 22 8 9 2 2 105
2020 Data sciences 20 22 36 7 14 0 0 15
2020 Policy 31 32 18 9 9 0 1 110
2020 Project management 21 41 17 8 13 0 0 25
2020 Other services to the public 22 41 0 0 31 6 0 15
2020 None of the above 24 22 21 16 16 0 1 85
2019 Client contact centre 35 22 14 13 10 0 6 20
2019 Federal regulators 6 37 24 19 7 0 6 15
2019 Communications or public affairs 20 21 30 21 8 0 0 60
2019 Access to information and privacy 31 16 20 11 18 0 4 20
2019 Security 24 20 24 17 14 0 0 30
2019 Library services 12 42 16 8 21 0 0 25
2019 Legal services 13 27 24 15 20 0 1 1530
2019 Administration and operations 20 30 20 12 16 0 3 235
2019 Human resources 13 28 21 14 23 0 1 130
2019 Financial management 19 20 29 11 19 0 2 110
2019 Procurement 0 47 35 6 12 0 0 15
2019 Information management 20 31 21 18 10 0 0 60
2019 Information technology 19 20 25 17 19 0 0 75
2019 Internal audit 0 20 30 32 18 0 0 10
2019 Policy 22 30 22 10 17 0 0 90
2019 Project management 9 36 27 0 24 0 4 20
2019 Other services to the public 9 26 18 15 31 0 0 10
2019 None of the above 20 20 24 10 23 2 1 85

Question 73b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 44 19 8 7 16 0 6 47 53 20
2024 Federal regulators 10 31 10 22 27 0 0 10 90 10
2024 Communications or public affairs 10 22 34 14 19 0 0 10 90 50
2024 Access to information and privacy 18 37 36 9 0 0 0 18 82 10
2024 Security 16 30 18 16 20 0 0 16 84 25
2024 Library services 0 42 41 9 8 0 0 0 100 25
2024 Legal services 6 17 29 23 24 0 0 6 94 1570
2024 Administration and operations 21 23 28 13 12 0 2 21 79 250
2024 Human resources 20 25 23 14 17 0 1 20 80 140
2024 Financial management 26 31 26 13 4 0 0 26 74 75
2024 Information management 43 29 20 2 4 0 3 44 56 45
2024 Information technology 19 32 25 7 18 0 0 19 81 70
2024 Data sciences 35 19 22 13 12 0 0 35 65 15
2024 Policy 5 18 29 23 26 0 0 5 95 95
2024 Project management 10 17 33 20 17 0 3 10 90 30
2024 Other services to the public 8 12 56 6 18 0 0 8 92 15
2024 None of the above 19 20 28 10 20 2 1 20 80 95
2022 Client contact centre 19 36 19 14 12 0 0 35
2022 Federal regulators 23 17 44 5 11 0 0 15
2022 Communications or public affairs 12 25 27 20 16 0 0 50
2022 Access to information and privacy 25 28 33 0 14 0 0 10
2022 Security 4 17 25 36 13 0 5 20
2022 Library services 35 15 34 16 0 0 0 15
2022 Legal services 8 16 29 21 25 0 0 1910
2022 Administration and operations 19 29 25 17 8 0 2 245
2022 Human resources 21 21 18 17 22 0 1 140
2022 Financial management 24 25 28 15 7 0 2 95
2022 Procurement 12 23 4 40 21 0 0 15
2022 Real property 8 24 21 30 17 0 0 10
2022 Information management 24 30 18 16 10 0 2 55
2022 Information technology 12 29 27 14 16 0 2 85
2022 Data sciences 0 32 40 11 17 0 0 15
2022 Policy 7 23 21 22 28 0 0 100
2022 Project management 18 30 26 16 10 0 0 40
2022 Other services to the public 17 37 24 8 15 0 0 15
2022 None of the above 15 26 20 16 21 0 1 95
2020 Client contact centre 25 38 20 11 6 0 0 20
2020 Federal regulators 6 22 45 11 16 0 0 20
2020 Communications or public affairs 7 22 31 27 14 0 0 60
2020 Access to information and privacy 0 39 17 13 32 0 0 15
2020 Security 11 16 38 8 26 0 0 25
2020 Library services 12 54 16 12 6 0 0 25
2020 Legal services 6 16 30 25 23 0 0 1825
2020 Administration and operations 15 33 30 12 9 0 1 240
2020 Human resources 18 22 27 19 14 0 0 135
2020 Financial management 25 30 32 11 2 0 0 115
2020 Procurement 7 30 13 22 27 0 0 15
2020 Real property 14 22 0 48 15 0 0 15
2020 Information management 26 31 28 10 5 0 0 55
2020 Information technology 17 27 29 17 9 1 0 105
2020 Data sciences 14 29 22 13 22 0 0 15
2020 Policy 11 24 30 12 24 0 0 115
2020 Project management 12 17 38 25 8 0 0 25
2020 Other services to the public 13 35 23 25 4 0 0 15
2020 None of the above 14 16 34 13 21 0 1 85
2019 Client contact centre 42 11 22 8 11 0 6 20
2019 Federal regulators 11 13 37 19 19 0 0 15
2019 Communications or public affairs 16 39 22 18 5 0 0 60
2019 Access to information and privacy 17 19 24 18 22 0 0 20
2019 Security 17 25 31 16 10 0 0 30
2019 Library services 8 43 20 12 17 0 0 25
2019 Legal services 8 19 29 24 19 0 0 1530
2019 Administration and operations 20 30 32 12 5 0 0 235
2019 Human resources 11 19 34 21 14 0 1 130
2019 Financial management 23 35 26 8 6 0 2 110
2019 Procurement 15 38 32 14 0 0 0 15
2019 Information management 40 31 17 9 2 2 0 60
2019 Information technology 26 36 20 9 10 0 0 75
2019 Internal audit 20 52 20 0 8 0 0 10
2019 Policy 17 32 25 13 13 0 0 90
2019 Project management 15 29 37 15 4 0 0 20
2019 Other services to the public 38 23 33 7 0 0 0 15
2019 None of the above 18 17 26 18 20 0 1 85

Question 73c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 63 8 15 7 8 0 0 63 37 20
2024 Federal regulators 22 10 20 10 38 0 0 22 78 10
2024 Communications or public affairs 10 26 27 12 22 4 0 10 90 50
2024 Access to information and privacy 25 19 33 23 0 0 0 25 75 10
2024 Security 43 21 25 8 3 0 0 43 57 25
2024 Library services 21 53 19 7 0 0 0 21 79 25
2024 Legal services 9 24 31 20 16 0 0 10 90 1570
2024 Administration and operations 32 30 18 12 7 0 2 32 68 250
2024 Human resources 24 31 20 12 9 2 2 25 75 140
2024 Financial management 31 42 16 6 2 0 4 33 67 75
2024 Information management 51 19 6 10 0 0 13 59 41 45
2024 Information technology 28 27 17 16 11 1 0 28 72 70
2024 Data sciences 48 41 0 5 6 0 0 48 52 15
2024 Policy 4 19 29 23 24 0 0 4 96 95
2024 Project management 16 33 9 21 14 0 6 17 83 30
2024 Other services to the public 5 45 26 13 11 0 0 5 95 15
2024 None of the above 27 18 23 16 11 1 5 28 72 95
2022 Client contact centre 28 35 18 6 9 4 0 30
2022 Federal regulators 52 12 10 5 21 0 0 15
2022 Communications or public affairs 22 16 25 17 18 0 2 50
2022 Access to information and privacy 7 53 25 7 8 0 0 10
2022 Security 22 11 23 27 12 0 5 25
2022 Library services 26 35 25 14 0 0 0 15
2022 Legal services 13 24 29 18 16 0 1 1910
2022 Administration and operations 26 35 21 11 5 0 1 245
2022 Human resources 25 24 25 11 14 0 1 140
2022 Financial management 31 35 17 12 0 1 4 95
2022 Procurement 29 16 20 21 15 0 0 15
2022 Real property 19 38 17 17 10 0 0 10
2022 Information management 39 29 18 6 6 0 2 55
2022 Information technology 18 30 27 10 10 0 4 85
2022 Data sciences 6 44 28 11 12 0 0 15
2022 Policy 8 27 16 21 27 0 0 100
2022 Project management 30 29 27 6 8 0 0 40
2022 Other services to the public 35 28 23 0 15 0 0 15
2022 None of the above 20 26 18 17 16 0 3 95
2020 Client contact centre 41 37 11 11 0 0 0 20
2020 Federal regulators 0 22 39 11 27 0 0 20
2020 Communications or public affairs 17 22 25 22 14 0 0 60
2020 Access to information and privacy 13 25 29 13 19 0 0 15
2020 Security 13 32 21 21 9 0 4 25
2020 Library services 12 58 30 0 0 0 0 25
2020 Legal services 11 25 30 19 15 0 0 1820
2020 Administration and operations 25 36 18 11 7 0 2 240
2020 Human resources 24 35 19 12 9 0 0 135
2020 Financial management 32 38 18 8 2 0 2 115
2020 Procurement 7 36 22 17 18 0 0 15
2020 Real property 30 14 35 14 7 0 0 15
2020 Information management 40 29 15 9 3 2 2 55
2020 Information technology 25 36 22 11 6 0 1 105
2020 Data sciences 14 42 14 14 14 0 0 15
2020 Policy 11 32 21 17 18 1 0 110
2020 Project management 29 25 21 13 12 0 0 25
2020 Other services to the public 34 33 17 11 0 0 4 15
2020 None of the above 21 20 23 13 20 0 2 85
2019 Client contact centre 48 14 17 10 6 0 6 20
2019 Federal regulators 0 25 19 24 32 0 0 15
2019 Communications or public affairs 20 40 20 11 7 2 0 60
2019 Access to information and privacy 24 12 37 9 18 0 0 20
2019 Security 31 21 33 11 0 0 4 25
2019 Library services 20 47 24 4 5 0 0 25
2019 Legal services 13 26 29 19 13 0 1 1525
2019 Administration and operations 28 32 27 8 2 0 2 230
2019 Human resources 20 31 26 15 8 0 0 130
2019 Financial management 34 35 22 3 3 0 2 105
2019 Procurement 15 32 27 20 6 0 0 15
2019 Information management 51 27 15 3 2 2 0 60
2019 Information technology 35 30 20 8 6 0 0 75
2019 Internal audit 45 17 20 10 8 0 0 10
2019 Policy 15 34 23 16 13 0 0 90
2019 Project management 18 35 32 10 0 0 4 20
2019 Other services to the public 34 45 14 7 0 0 0 15
2019 None of the above 17 27 29 12 10 1 4 85

Question 73d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 0 24 18 20 0 0 38 62 20
2024 Federal regulators 22 0 27 21 12 0 19 27 73 10
2024 Communications or public affairs 14 20 20 22 23 0 0 14 86 50
2024 Access to information and privacy 18 32 23 17 10 0 0 18 82 10
2024 Security 39 17 12 14 19 0 0 39 61 25
2024 Library services 15 16 35 16 19 0 0 15 85 25
2024 Legal services 13 21 27 16 20 1 1 14 86 1570
2024 Administration and operations 26 29 19 10 12 1 4 27 73 250
2024 Human resources 21 22 18 16 19 0 4 22 78 140
2024 Financial management 35 26 17 14 3 3 3 36 64 75
2024 Information management 40 27 15 10 3 0 5 42 58 45
2024 Information technology 25 15 17 16 26 0 0 25 75 70
2024 Data sciences 28 44 22 0 6 0 0 28 72 15
2024 Policy 10 16 19 22 31 0 2 10 90 95
2024 Project management 15 8 19 28 30 0 0 15 85 30
2024 Other services to the public 19 23 27 8 23 0 0 19 81 15
2024 None of the above 25 23 21 10 18 1 1 25 75 95
2022 Client contact centre 21 13 37 6 16 0 7 35
2022 Federal regulators 34 38 17 11 0 0 0 15
2022 Communications or public affairs 19 15 23 24 19 0 0 50
2022 Access to information and privacy 36 14 27 8 15 0 0 10
2022 Security 4 6 21 10 54 0 5 25
2022 Library services 26 28 21 18 6 0 0 15
2022 Legal services 14 22 24 19 18 1 1 1910
2022 Administration and operations 24 27 21 14 11 1 2 245
2022 Human resources 21 19 15 18 26 1 0 140
2022 Financial management 23 30 26 10 6 3 2 95
2022 Procurement 19 10 9 24 37 0 0 15
2022 Real property 8 15 25 8 45 0 0 10
2022 Information management 30 28 14 16 11 0 2 55
2022 Information technology 14 21 23 14 27 0 2 85
2022 Data sciences 9 24 20 11 36 0 0 15
2022 Policy 11 21 17 19 31 0 1 100
2022 Project management 22 27 28 10 11 0 2 40
2022 Other services to the public 27 44 7 7 15 0 0 15
2022 None of the above 23 17 17 18 23 0 2 95
2020 Client contact centre 20 58 5 11 6 0 0 20
2020 Federal regulators 11 45 34 10 0 0 0 20
2020 Communications or public affairs 17 24 24 22 12 2 0 60
2020 Access to information and privacy 6 19 25 17 26 6 0 15
2020 Security 17 19 30 17 18 0 0 25
2020 Library services 8 58 21 0 14 0 0 25
2020 Legal services 13 21 27 20 17 1 1 1820
2020 Administration and operations 27 29 23 10 7 1 2 240
2020 Human resources 24 22 20 20 12 0 2 135
2020 Financial management 35 27 21 15 1 0 2 115
2020 Procurement 7 22 13 30 27 0 0 15
2020 Real property 30 7 27 37 0 0 0 15
2020 Information management 24 38 17 14 5 0 2 55
2020 Information technology 16 24 31 16 10 1 2 105
2020 Data sciences 7 43 22 20 7 0 0 15
2020 Policy 15 28 19 21 17 1 0 115
2020 Project management 25 21 25 17 12 0 0 25
2020 Other services to the public 20 26 20 24 10 0 0 15
2020 None of the above 18 27 26 11 19 0 0 85
2019 Client contact centre 17 41 13 13 16 0 0 20
2019 Federal regulators 18 31 26 6 19 0 0 15
2019 Communications or public affairs 22 37 28 8 2 2 2 60
2019 Access to information and privacy 17 23 6 19 35 0 0 20
2019 Security 25 28 23 14 11 0 0 30
2019 Library services 16 12 38 13 20 0 0 25
2019 Legal services 13 22 27 21 16 1 1 1520
2019 Administration and operations 27 24 27 11 8 0 3 230
2019 Human resources 16 22 21 16 24 0 2 130
2019 Financial management 36 28 17 11 5 0 2 105
2019 Procurement 15 26 29 24 6 0 0 15
2019 Information management 34 26 21 8 6 2 2 60
2019 Information technology 20 35 22 13 10 0 0 75
2019 Internal audit 20 37 25 10 8 0 0 10
2019 Policy 15 32 25 12 14 2 0 90
2019 Project management 13 24 40 14 4 0 4 20
2019 Other services to the public 20 49 16 7 9 0 0 15
2019 None of the above 21 19 26 9 22 0 1 85

Question 73e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 67 19 4 3 4 0 3 69 31 20
2024 Federal regulators 10 42 10 10 28 0 0 10 90 10
2024 Communications or public affairs 31 32 15 12 5 0 4 32 68 50
2024 Access to information and privacy 51 41 8 0 0 0 0 51 49 10
2024 Security 53 26 8 6 8 0 0 53 47 25
2024 Library services 46 20 4 0 3 0 26 62 38 25
2024 Legal services 17 23 24 16 17 0 2 17 83 1575
2024 Administration and operations 53 20 10 5 5 0 6 57 43 250
2024 Human resources 49 21 5 8 7 0 11 55 45 140
2024 Financial management 50 29 8 4 0 0 10 55 45 75
2024 Information management 61 15 4 0 0 0 20 76 24 45
2024 Information technology 44 24 8 7 7 0 10 48 52 70
2024 Data sciences 65 18 5 0 6 0 6 70 30 15
2024 Policy 19 25 27 11 12 1 5 20 80 95
2024 Project management 23 28 12 21 8 0 8 25 75 30
2024 Other services to the public 13 49 27 5 6 0 0 13 87 15
2024 None of the above 35 17 12 12 10 2 12 40 60 95
2022 Client contact centre 47 18 9 8 3 0 14 30
2022 Federal regulators 43 32 10 16 0 0 0 15
2022 Communications or public affairs 26 29 19 17 7 0 2 50
2022 Access to information and privacy 54 29 18 0 0 0 0 10
2022 Security 44 17 4 16 14 0 5 25
2022 Library services 65 29 0 0 0 0 5 15
2022 Legal services 18 24 23 16 18 0 1 1910
2022 Administration and operations 51 23 10 4 3 0 8 245
2022 Human resources 39 21 12 13 8 1 5 140
2022 Financial management 49 26 15 2 1 1 6 95
2022 Procurement 30 25 23 12 10 0 0 15
2022 Real property 23 26 25 25 0 0 0 10
2022 Information management 59 11 13 3 3 3 8 55
2022 Information technology 40 28 18 1 4 0 8 80
2022 Data sciences 32 33 23 6 6 0 0 15
2022 Policy 23 29 19 8 19 0 3 100
2022 Project management 51 24 16 4 5 0 0 40
2022 Other services to the public 26 23 7 8 15 0 21 15
2022 None of the above 36 16 15 14 14 0 5 95
2020 Client contact centre 61 16 11 0 0 0 12 15
2020 Federal regulators 28 6 34 11 21 0 0 20
2020 Communications or public affairs 28 18 23 20 7 0 4 60
2020 Access to information and privacy 44 19 13 11 13 0 0 15
2020 Security 29 16 26 0 18 0 11 25
2020 Library services 55 28 4 0 0 0 13 25
2020 Legal services 16 24 24 17 18 0 1 1815
2020 Administration and operations 45 22 18 8 2 0 5 240
2020 Human resources 40 25 17 9 7 0 2 135
2020 Financial management 49 29 16 4 0 1 1 115
2020 Procurement 24 31 8 10 20 0 8 10
2020 Real property 37 21 21 21 0 0 0 15
2020 Information management 61 22 5 5 2 0 4 55
2020 Information technology 44 26 15 9 3 0 4 105
2020 Data sciences 51 29 6 0 7 0 7 15
2020 Policy 24 31 17 10 17 0 1 115
2020 Project management 38 29 17 16 0 0 0 25
2020 Other services to the public 40 33 13 10 0 0 4 15
2020 None of the above 30 19 12 20 13 1 5 85
2019 Client contact centre 52 13 15 0 6 0 15 20
2019 Federal regulators 26 16 32 13 13 0 0 15
2019 Communications or public affairs 46 27 16 3 3 0 5 60
2019 Access to information and privacy 47 22 18 0 0 0 13 20
2019 Security 42 45 3 3 3 0 3 30
2019 Library services 66 4 9 0 5 0 16 25
2019 Legal services 21 27 23 15 13 0 2 1525
2019 Administration and operations 52 26 8 5 1 0 8 230
2019 Human resources 45 20 18 5 3 0 9 130
2019 Financial management 58 27 9 1 2 0 4 110
2019 Procurement 54 24 8 14 0 0 0 15
2019 Information management 64 19 10 1 0 0 6 60
2019 Information technology 55 24 9 5 4 0 4 75
2019 Internal audit 55 27 10 0 8 0 0 10
2019 Policy 43 26 14 6 9 0 1 90
2019 Project management 41 37 8 0 10 0 4 20
2019 Other services to the public 62 25 6 0 8 0 0 10
2019 None of the above 34 28 17 7 9 0 5 85

Question 73f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 15 7 16 14 0 6 44 56 20
2024 Federal regulators 10 42 10 22 17 0 0 10 90 10
2024 Communications or public affairs 21 23 30 9 18 0 0 21 79 50
2024 Access to information and privacy 7 44 24 15 9 0 0 7 93 10
2024 Security 54 3 25 4 14 0 0 54 46 25
2024 Library services 0 53 17 13 17 0 0 0 100 25
2024 Legal services 12 20 25 18 24 0 0 12 88 1575
2024 Administration and operations 32 22 19 6 20 0 2 32 68 250
2024 Human resources 22 20 16 17 23 0 2 22 78 140
2024 Financial management 36 24 16 14 10 0 0 36 64 75
2024 Information management 35 33 9 10 10 0 3 36 64 45
2024 Information technology 29 26 15 11 18 0 0 29 71 70
2024 Data sciences 29 22 20 11 18 0 0 29 71 15
2024 Policy 12 23 25 19 20 0 0 12 88 95
2024 Project management 10 19 29 14 25 0 3 10 90 30
2024 Other services to the public 11 34 33 23 0 0 0 11 89 15
2024 None of the above 21 21 20 14 22 0 1 21 79 95
2022 Client contact centre 56 17 8 5 6 0 7 35
2022 Federal regulators 51 16 32 0 0 0 0 15
2022 Communications or public affairs 20 27 22 24 8 0 0 50
2022 Access to information and privacy 40 23 16 7 15 0 0 10
2022 Security 35 26 12 7 15 0 5 25
2022 Library services 22 16 52 6 5 0 0 15
2022 Legal services 14 22 26 17 20 0 0 1915
2022 Administration and operations 35 26 21 7 9 0 2 245
2022 Human resources 36 21 20 12 10 1 0 140
2022 Financial management 34 31 18 12 3 0 2 95
2022 Procurement 13 37 15 26 9 0 0 15
2022 Real property 27 15 17 14 26 0 0 10
2022 Information management 40 20 19 10 11 0 0 55
2022 Information technology 27 32 18 6 13 0 5 80
2022 Data sciences 40 13 22 7 19 0 0 15
2022 Policy 16 21 25 18 20 0 0 100
2022 Project management 38 19 18 15 11 0 0 40
2022 Other services to the public 35 20 29 8 7 0 0 15
2022 None of the above 23 21 23 15 18 0 0 95
2020 Client contact centre 46 37 5 0 11 0 0 20
2020 Federal regulators 11 28 28 17 16 0 0 20
2020 Communications or public affairs 11 35 25 24 5 0 0 60
2020 Access to information and privacy 14 27 21 18 21 0 0 15
2020 Security 20 16 30 17 18 0 0 25
2020 Library services 16 58 8 14 4 0 0 25
2020 Legal services 13 21 28 19 19 0 0 1815
2020 Administration and operations 34 29 20 9 8 0 1 240
2020 Human resources 26 25 23 14 10 0 2 135
2020 Financial management 33 33 21 8 3 2 1 115
2020 Procurement 15 21 15 15 35 0 0 15
2020 Real property 8 31 37 16 7 0 0 15
2020 Information management 37 18 18 19 7 0 0 55
2020 Information technology 31 29 21 14 5 0 1 105
2020 Data sciences 0 64 7 7 22 0 0 15
2020 Policy 17 27 17 18 21 0 0 110
2020 Project management 21 30 25 13 12 0 0 25
2020 Other services to the public 33 39 9 19 0 0 0 15
2020 None of the above 23 21 22 15 15 0 3 85
2019 Client contact centre 41 13 27 4 10 0 6 20
2019 Federal regulators 19 5 38 12 26 0 0 15
2019 Communications or public affairs 40 29 16 10 5 0 0 60
2019 Access to information and privacy 42 22 13 4 13 0 4 20
2019 Security 35 23 17 3 18 0 3 30
2019 Library services 27 19 40 5 9 0 0 25
2019 Legal services 15 27 27 16 15 0 0 1530
2019 Administration and operations 34 35 15 9 5 1 2 235
2019 Human resources 26 26 26 11 11 0 0 130
2019 Financial management 35 39 16 5 3 1 1 110
2019 Procurement 37 43 5 14 0 0 0 15
2019 Information management 48 24 18 5 5 0 0 60
2019 Information technology 44 28 12 7 9 0 0 75
2019 Internal audit 45 27 20 0 8 0 0 10
2019 Policy 24 24 26 12 14 0 0 90
2019 Project management 4 48 14 16 14 0 4 20
2019 Other services to the public 39 7 36 19 0 0 0 15
2019 None of the above 23 20 22 17 16 0 1 85

Question 73g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 64 7 20 4 0 0 6 68 32 20
2024 Federal regulators 20 20 39 12 0 0 9 22 78 10
2024 Communications or public affairs 23 22 25 19 9 2 0 24 76 50
2024 Access to information and privacy 31 26 9 35 0 0 0 31 69 10
2024 Security 32 48 12 9 0 0 0 32 68 25
2024 Library services 15 40 11 8 15 12 0 17 83 25
2024 Legal services 19 34 24 11 10 1 1 20 80 1575
2024 Administration and operations 37 28 22 5 6 0 4 38 62 250
2024 Human resources 34 26 15 11 10 3 2 36 64 140
2024 Financial management 45 29 9 5 4 3 6 49 51 75
2024 Information management 28 46 10 0 3 2 10 32 68 45
2024 Information technology 31 31 15 3 19 1 0 31 69 70
2024 Data sciences 46 19 13 5 11 6 0 49 51 15
2024 Policy 15 27 26 15 16 0 1 15 85 95
2024 Project management 27 25 23 19 7 0 0 27 73 30
2024 Other services to the public 28 27 26 12 6 0 0 28 72 15
2024 None of the above 26 26 18 14 11 1 5 27 73 95
2022 Client contact centre 28 37 12 6 3 10 4 35
2022 Federal regulators 51 22 22 5 0 0 0 15
2022 Communications or public affairs 22 36 24 9 10 0 0 50
2022 Access to information and privacy 55 8 23 8 0 0 7 10
2022 Security 24 32 19 7 12 0 5 25
2022 Library services 51 33 11 5 0 0 0 15
2022 Legal services 25 32 22 10 8 1 1 1910
2022 Administration and operations 44 29 14 6 4 0 3 240
2022 Human resources 34 25 27 8 4 1 1 140
2022 Financial management 41 43 9 3 2 0 3 95
2022 Procurement 30 29 31 5 5 0 0 15
2022 Real property 45 15 30 0 10 0 0 10
2022 Information management 41 27 14 9 6 4 0 55
2022 Information technology 38 31 12 4 10 2 3 85
2022 Data sciences 40 18 30 12 0 0 0 15
2022 Policy 17 40 25 11 7 1 0 100
2022 Project management 39 23 22 7 7 0 2 40
2022 Other services to the public 36 33 17 0 15 0 0 15
2022 None of the above 32 27 21 12 8 0 0 95
2020 Client contact centre 41 37 11 5 6 0 0 20
2020 Federal regulators 17 61 17 6 0 0 0 20
2020 Communications or public affairs 35 32 15 5 5 5 2 60
2020 Access to information and privacy 24 32 13 13 12 0 7 15
2020 Security 24 24 25 22 4 0 0 25
2020 Library services 17 41 21 14 4 4 0 25
2020 Legal services 26 35 25 9 4 0 1 1820
2020 Administration and operations 41 32 17 4 3 2 1 240
2020 Human resources 37 31 22 5 3 1 1 135
2020 Financial management 41 41 9 3 3 2 1 115
2020 Procurement 22 21 15 9 17 0 16 15
2020 Real property 49 28 15 7 0 0 0 15
2020 Information management 32 35 23 4 2 2 2 55
2020 Information technology 36 41 13 5 2 3 1 105
2020 Data sciences 36 42 14 7 0 0 0 15
2020 Policy 24 35 24 9 5 1 1 115
2020 Project management 37 47 9 4 4 0 0 25
2020 Other services to the public 41 40 8 7 0 0 4 15
2020 None of the above 31 28 17 10 12 1 0 85
2019 Client contact centre 43 28 11 12 6 0 0 20
2019 Federal regulators 11 58 18 13 0 0 0 15
2019 Communications or public affairs 24 39 24 10 3 0 0 55
2019 Access to information and privacy 37 16 20 14 9 4 0 20
2019 Security 40 38 7 7 8 0 0 25
2019 Library services 26 36 14 9 16 0 0 20
2019 Legal services 21 36 25 11 6 1 1 1525
2019 Administration and operations 32 38 18 7 1 1 3 235
2019 Human resources 21 36 25 9 6 2 2 130
2019 Financial management 37 39 16 6 1 1 1 110
2019 Procurement 28 46 20 0 6 0 0 15
2019 Information management 39 31 19 4 8 0 0 60
2019 Information technology 37 37 16 5 5 0 0 75
2019 Internal audit 45 37 0 0 8 0 10 10
2019 Policy 22 37 25 10 7 0 0 85
2019 Project management 15 51 20 15 0 0 0 20
2019 Other services to the public 38 55 7 0 0 0 0 15
2019 None of the above 33 23 22 7 12 0 3 85

Question 73h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 24 22 0 7 0 0 47 53 20
2024 Federal regulators 20 22 19 22 7 0 9 22 78 10
2024 Communications or public affairs 15 31 22 13 20 0 0 15 85 50
2024 Access to information and privacy 23 17 49 11 0 0 0 23 77 10
2024 Security 34 45 13 4 4 0 0 34 66 25
2024 Library services 11 33 44 8 3 0 0 11 89 25
2024 Legal services 19 32 25 13 9 1 1 19 81 1575
2024 Administration and operations 27 32 22 8 8 0 4 28 72 250
2024 Human resources 24 30 21 14 8 1 2 25 75 140
2024 Financial management 36 37 12 5 4 3 4 38 62 75
2024 Information management 34 32 12 6 5 2 8 38 62 45
2024 Information technology 29 19 19 12 17 1 2 30 70 70
2024 Data sciences 45 12 19 6 6 6 6 51 49 15
2024 Policy 10 34 16 17 23 0 0 10 90 95
2024 Project management 21 14 21 29 15 0 0 21 79 30
2024 Other services to the public 25 36 24 8 6 0 0 25 75 15
2024 None of the above 28 22 31 8 9 0 1 28 72 95
2022 Client contact centre 42 35 6 6 6 4 0 30
2022 Federal regulators 46 26 11 5 11 0 0 15
2022 Communications or public affairs 24 27 25 15 9 0 0 50
2022 Access to information and privacy 15 54 16 7 8 0 0 10
2022 Security 15 20 34 15 11 0 5 25
2022 Library services 51 11 28 10 0 0 0 15
2022 Legal services 24 34 22 11 8 1 1 1910
2022 Administration and operations 33 34 16 10 5 1 2 245
2022 Human resources 23 33 23 12 9 1 0 140
2022 Financial management 35 36 13 7 3 3 3 95
2022 Procurement 12 32 16 24 15 0 0 15
2022 Real property 27 31 16 16 10 0 0 10
2022 Information management 41 26 12 10 9 2 0 55
2022 Information technology 20 31 30 11 6 1 1 85
2022 Data sciences 6 58 29 0 7 0 0 15
2022 Policy 17 33 24 15 12 0 0 100
2022 Project management 31 39 14 7 9 0 0 40
2022 Other services to the public 24 48 13 0 15 0 0 15
2022 None of the above 39 23 18 9 8 1 2 95
2020 Client contact centre 36 47 12 5 0 0 0 20
2020 Federal regulators 6 34 39 17 5 0 0 20
2020 Communications or public affairs 12 42 30 7 10 0 0 60
2020 Access to information and privacy 6 51 11 25 6 0 0 15
2020 Security 21 32 21 17 9 0 0 25
2020 Library services 16 49 25 4 6 0 0 25
2020 Legal services 23 36 24 11 5 1 0 1815
2020 Administration and operations 30 35 23 7 4 1 1 240
2020 Human resources 25 37 21 8 7 1 0 135
2020 Financial management 34 41 13 9 2 1 1 115
2020 Procurement 22 36 7 0 35 0 0 15
2020 Real property 37 34 7 22 0 0 0 15
2020 Information management 29 33 26 9 2 0 2 55
2020 Information technology 27 39 19 8 3 3 1 105
2020 Data sciences 29 15 29 27 0 0 0 15
2020 Policy 16 38 28 8 8 1 0 110
2020 Project management 33 42 16 4 4 0 0 25
2020 Other services to the public 37 25 27 4 0 0 7 15
2020 None of the above 33 27 18 15 7 0 0 85
2019 Client contact centre 43 15 19 11 6 6 0 20
2019 Federal regulators 13 37 18 19 13 0 0 15
2019 Communications or public affairs 14 40 24 15 8 0 0 55
2019 Access to information and privacy 28 20 20 19 9 0 4 20
2019 Security 23 25 29 19 4 0 0 25
2019 Library services 14 49 21 9 8 0 0 20
2019 Legal services 19 35 28 12 5 1 1 1525
2019 Administration and operations 33 36 20 7 3 0 2 235
2019 Human resources 22 33 27 11 5 1 2 130
2019 Financial management 35 35 22 6 1 0 1 105
2019 Procurement 28 40 26 0 6 0 0 15
2019 Information management 34 38 16 8 2 0 2 60
2019 Information technology 28 39 16 10 6 0 0 75
2019 Internal audit 35 37 10 0 8 0 10 10
2019 Policy 18 36 24 12 9 0 0 85
2019 Project management 9 47 30 10 0 0 4 20
2019 Other services to the public 34 36 30 0 0 0 0 15
2019 None of the above 25 23 27 12 12 0 1 85

Question 73i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 60 4 24 6 0 0 6 64 36 20
2024 Federal regulators 42 17 9 22 0 0 9 46 54 10
2024 Communications or public affairs 27 26 21 18 9 0 0 27 73 50
2024 Access to information and privacy 33 23 44 0 0 0 0 33 67 10
2024 Security 42 37 13 8 0 0 0 42 58 25
2024 Library services 15 46 32 3 3 0 0 15 85 25
2024 Legal services 29 37 18 9 6 1 1 30 70 1575
2024 Administration and operations 38 29 15 8 7 0 3 39 61 250
2024 Human resources 41 24 18 11 3 1 2 42 58 140
2024 Financial management 45 36 6 4 5 3 1 47 53 75
2024 Information management 26 27 26 4 2 0 15 31 69 45
2024 Information technology 37 24 17 8 13 1 0 37 63 70
2024 Data sciences 40 12 24 7 17 0 0 40 60 15
2024 Policy 26 20 25 15 13 0 1 26 74 95
2024 Project management 20 34 12 20 14 0 0 20 80 30
2024 Other services to the public 29 43 14 0 14 0 0 29 71 15
2024 None of the above 30 26 24 7 10 0 2 31 69 95
2022 Client contact centre 39 40 7 5 3 0 7 35
2022 Federal regulators 64 5 31 0 0 0 0 15
2022 Communications or public affairs 31 40 11 13 5 0 0 50
2022 Access to information and privacy 38 30 16 0 16 0 0 10
2022 Security 21 21 33 3 17 0 5 25
2022 Library services 46 26 23 5 0 0 0 15
2022 Legal services 35 36 16 7 4 0 1 1910
2022 Administration and operations 46 27 17 4 4 1 1 245
2022 Human resources 34 28 25 8 6 0 0 140
2022 Financial management 46 28 14 6 3 2 1 95
2022 Procurement 39 26 10 14 10 0 0 15
2022 Real property 34 40 17 0 10 0 0 10
2022 Information management 41 28 17 10 1 2 0 55
2022 Information technology 39 25 18 9 6 0 3 85
2022 Data sciences 57 25 5 0 13 0 0 15
2022 Policy 29 38 16 13 5 0 0 100
2022 Project management 46 14 22 11 7 0 0 40
2022 Other services to the public 64 7 0 7 15 0 8 15
2022 None of the above 41 27 16 10 4 0 2 95
2020 Client contact centre 34 44 17 0 5 0 0 20
2020 Federal regulators 28 44 22 0 6 0 0 20
2020 Communications or public affairs 25 38 17 10 10 0 0 60
2020 Access to information and privacy 19 43 13 18 6 0 0 15
2020 Security 37 24 9 17 9 0 4 25
2020 Library services 20 49 21 10 0 0 0 25
2020 Legal services 33 36 20 8 3 0 1 1815
2020 Administration and operations 41 32 18 4 3 1 1 240
2020 Human resources 38 27 21 8 6 0 1 135
2020 Financial management 40 33 17 5 3 0 1 115
2020 Procurement 46 13 7 26 7 0 0 15
2020 Real property 37 21 34 8 0 0 0 15
2020 Information management 43 27 21 7 0 0 2 55
2020 Information technology 27 40 22 3 3 3 2 105
2020 Data sciences 22 42 7 22 7 0 0 15
2020 Policy 23 43 18 10 6 1 0 115
2020 Project management 47 33 8 8 4 0 0 25
2020 Other services to the public 15 45 18 7 0 0 15 15
2020 None of the above 33 26 24 9 7 0 1 85
2019 Client contact centre 42 23 23 6 6 0 0 20
2019 Federal regulators 37 26 24 13 0 0 0 15
2019 Communications or public affairs 14 44 17 15 10 0 0 55
2019 Access to information and privacy 29 33 24 5 9 0 0 20
2019 Security 33 32 25 11 0 0 0 25
2019 Library services 19 39 21 9 13 0 0 20
2019 Legal services 28 38 20 9 4 1 1 1520
2019 Administration and operations 36 28 22 10 3 0 2 235
2019 Human resources 32 33 18 12 5 0 1 130
2019 Financial management 34 37 18 8 2 0 1 105
2019 Procurement 38 44 12 0 6 0 0 15
2019 Information management 32 41 15 5 5 0 2 60
2019 Information technology 34 37 11 12 4 0 1 75
2019 Internal audit 52 20 10 0 8 0 10 10
2019 Policy 25 33 20 13 7 0 1 90
2019 Project management 33 38 24 4 0 0 0 20
2019 Other services to the public 38 43 14 5 0 0 0 15
2019 None of the above 33 29 15 8 12 0 3 85

Question 73j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 64 11 11 4 10 0 0 64 36 20
2024 Federal regulators 42 10 27 12 0 0 9 46 54 10
2024 Communications or public affairs 42 31 16 7 4 0 0 42 58 50
2024 Access to information and privacy 52 15 33 0 0 0 0 52 48 10
2024 Security 75 8 9 4 4 0 0 75 25 25
2024 Library services 36 28 14 19 3 0 0 36 64 25
2024 Legal services 37 29 15 9 8 1 0 38 62 1575
2024 Administration and operations 49 18 14 7 8 0 3 51 49 250
2024 Human resources 45 26 14 8 6 0 2 46 54 140
2024 Financial management 53 35 4 4 2 1 1 54 46 75
2024 Information management 46 21 14 11 2 0 7 49 51 45
2024 Information technology 42 27 12 9 10 0 0 42 58 70
2024 Data sciences 62 27 5 0 6 0 0 62 38 15
2024 Policy 45 28 18 3 7 0 0 45 55 95
2024 Project management 43 32 3 3 14 3 3 45 55 30
2024 Other services to the public 40 42 12 0 0 0 6 42 58 15
2024 None of the above 40 23 8 13 13 2 1 41 59 95
2022 Client contact centre 46 18 13 8 3 4 7 35
2022 Federal regulators 59 25 11 5 0 0 0 15
2022 Communications or public affairs 39 37 13 4 7 0 0 50
2022 Access to information and privacy 46 37 9 8 0 0 0 10
2022 Security 35 20 16 15 9 0 5 25
2022 Library services 53 32 10 5 0 0 0 15
2022 Legal services 42 27 16 8 6 1 1 1910
2022 Administration and operations 52 23 11 4 7 0 1 245
2022 Human resources 50 23 14 5 6 1 1 140
2022 Financial management 50 31 12 3 4 1 0 95
2022 Procurement 29 30 24 17 0 0 0 15
2022 Real property 38 19 23 9 11 0 0 10
2022 Information management 51 22 14 8 4 2 0 55
2022 Information technology 45 25 11 10 5 1 2 80
2022 Data sciences 27 43 24 0 6 0 0 15
2022 Policy 48 35 11 3 3 0 0 100
2022 Project management 52 28 11 2 5 2 0 40
2022 Other services to the public 47 22 24 0 7 0 0 15
2022 None of the above 50 24 10 6 8 1 0 95
2020 Client contact centre 41 33 26 0 0 0 0 20
2020 Federal regulators 46 30 0 12 12 0 0 15
2020 Communications or public affairs 53 25 14 2 5 0 2 60
2020 Access to information and privacy 56 22 7 7 7 0 0 15
2020 Security 37 24 9 4 18 0 8 25
2020 Library services 41 41 4 14 0 0 0 25
2020 Legal services 38 27 18 10 6 0 1 1810
2020 Administration and operations 47 27 13 7 5 0 1 235
2020 Human resources 53 25 13 5 5 0 0 135
2020 Financial management 51 35 9 2 3 1 0 115
2020 Procurement 39 30 22 9 0 0 0 15
2020 Real property 51 13 28 8 0 0 0 15
2020 Information management 48 27 15 4 4 0 2 55
2020 Information technology 37 34 15 6 3 2 3 105
2020 Data sciences 58 15 13 0 7 7 0 15
2020 Policy 43 37 15 3 2 1 0 110
2020 Project management 63 16 9 4 8 0 0 25
2020 Other services to the public 46 30 18 7 0 0 0 15
2020 None of the above 45 15 16 10 13 0 1 85
2019 Client contact centre 46 23 11 10 10 0 0 20
2019 Federal regulators 43 44 6 6 0 0 0 15
2019 Communications or public affairs 33 40 20 0 3 2 2 55
2019 Access to information and privacy 43 30 12 5 9 0 0 20
2019 Security 57 15 14 4 7 0 4 25
2019 Library services 53 16 14 8 9 0 0 20
2019 Legal services 32 28 18 10 10 1 1 1525
2019 Administration and operations 47 25 12 8 6 0 2 235
2019 Human resources 46 24 14 9 5 0 2 130
2019 Financial management 43 41 12 2 2 0 1 105
2019 Procurement 40 25 28 6 0 0 0 15
2019 Information management 40 26 20 7 7 0 0 60
2019 Information technology 50 29 7 4 8 0 3 75
2019 Internal audit 45 30 17 0 8 0 0 10
2019 Policy 41 25 19 10 4 0 0 85
2019 Project management 44 35 5 12 5 0 0 20
2019 Other services to the public 52 28 21 0 0 0 0 15
2019 None of the above 49 14 18 9 8 0 1 85

Question 73k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 8 18 0 3 0 0 70 30 20
2024 Federal regulators 49 21 12 9 0 0 9 54 46 10
2024 Communications or public affairs 56 30 5 7 2 0 0 56 44 50
2024 Access to information and privacy 66 17 8 9 0 0 0 66 34 10
2024 Security 85 7 8 0 0 0 0 85 15 25
2024 Library services 30 39 24 3 0 0 4 31 69 25
2024 Legal services 49 26 14 5 4 1 1 50 50 1575
2024 Administration and operations 56 23 10 3 5 1 3 57 43 250
2024 Human resources 47 24 10 12 5 1 2 48 52 140
2024 Financial management 55 30 6 4 3 1 1 56 44 75
2024 Information management 39 28 7 14 2 0 10 44 56 40
2024 Information technology 56 27 6 1 9 1 0 57 43 70
2024 Data sciences 79 7 8 0 0 6 0 84 16 15
2024 Policy 54 25 12 5 3 0 1 54 46 95
2024 Project management 72 0 8 8 6 3 3 76 24 30
2024 Other services to the public 50 33 11 6 0 0 0 50 50 15
2024 None of the above 54 21 8 9 4 0 3 56 44 95
2022 Client contact centre 63 21 9 0 0 7 0 35
2022 Federal regulators 57 27 16 0 0 0 0 15
2022 Communications or public affairs 54 31 7 2 5 0 0 50
2022 Access to information and privacy 76 16 8 0 0 0 0 10
2022 Security 45 26 0 11 13 0 5 20
2022 Library services 51 26 18 6 0 0 0 15
2022 Legal services 45 29 15 6 4 0 1 1915
2022 Administration and operations 53 28 14 1 3 1 1 245
2022 Human resources 57 19 15 3 4 0 2 140
2022 Financial management 54 19 16 8 2 0 1 95
2022 Procurement 46 36 11 6 0 0 0 15
2022 Real property 65 9 16 9 0 0 0 10
2022 Information management 53 19 18 4 1 2 2 55
2022 Information technology 51 28 7 6 4 0 4 85
2022 Data sciences 83 12 0 0 5 0 0 15
2022 Policy 46 32 16 4 3 0 0 100
2022 Project management 63 20 9 2 7 0 0 40
2022 Other services to the public 37 34 14 0 15 0 0 15
2022 None of the above 52 23 14 10 2 0 0 95
2020 Client contact centre 41 37 16 6 0 0 0 20
2020 Federal regulators 39 17 33 11 0 0 0 20
2020 Communications or public affairs 33 24 29 12 2 0 0 60
2020 Access to information and privacy 7 32 24 18 19 0 0 15
2020 Security 37 11 18 21 9 0 4 25
2020 Library services 21 45 20 4 10 0 0 25
2020 Legal services 20 29 26 17 7 0 0 1820
2020 Administration and operations 27 35 22 9 5 0 1 240
2020 Human resources 29 31 21 12 7 0 0 135
2020 Financial management 25 42 17 12 4 0 0 115
2020 Procurement 24 28 31 0 17 0 0 15
2020 Real property 8 71 7 14 0 0 0 15
2020 Information management 28 28 23 12 6 2 2 55
2020 Information technology 43 26 21 7 2 2 0 105
2020 Data sciences 27 36 22 14 0 0 0 15
2020 Policy 21 33 24 14 8 0 0 115
2020 Project management 34 26 29 4 4 0 4 25
2020 Other services to the public 27 44 21 0 7 0 0 15
2020 None of the above 22 30 27 8 12 0 1 85

Question 73l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 73 4 13 7 3 0 0 73 27 20
2024 Federal regulators 10 30 9 22 19 0 9 11 89 10
2024 Communications or public affairs 35 27 19 12 7 0 0 35 65 50
2024 Access to information and privacy 35 49 17 0 0 0 0 35 65 10
2024 Security 50 32 10 4 4 0 0 50 50 20
2024 Library services 12 35 32 22 0 0 0 12 88 25
2024 Legal services 26 31 22 12 8 1 1 26 74 1570
2024 Administration and operations 38 32 16 7 5 0 2 39 61 250
2024 Human resources 30 27 16 14 12 1 0 31 69 140
2024 Financial management 42 39 14 2 1 1 0 43 57 75
2024 Information management 38 21 28 2 2 2 7 42 58 45
2024 Information technology 38 30 16 6 9 1 0 38 62 70
2024 Data sciences 39 23 7 13 12 0 5 41 59 15
2024 Policy 31 28 18 14 8 1 0 31 69 95
2024 Project management 21 30 19 19 8 0 3 22 78 30
2024 Other services to the public 36 46 5 12 0 0 0 36 64 15
2024 None of the above 32 25 21 12 6 1 3 33 67 95
2022 Client contact centre 45 19 18 12 0 6 0 35
2022 Federal regulators 46 11 32 11 0 0 0 15
2022 Communications or public affairs 31 34 25 10 0 0 0 50
2022 Access to information and privacy 47 46 7 0 0 0 0 10
2022 Security 38 17 16 13 11 0 5 25
2022 Library services 38 21 20 16 5 0 0 15
2022 Legal services 26 31 23 10 9 0 1 1910
2022 Administration and operations 34 33 19 7 5 0 2 245
2022 Human resources 30 28 19 15 7 1 1 140
2022 Financial management 45 35 10 2 5 1 2 95
2022 Procurement 32 32 12 5 18 0 0 15
2022 Real property 31 33 20 0 17 0 0 10
2022 Information management 40 26 16 10 7 0 0 55
2022 Information technology 43 22 15 11 5 0 4 85
2022 Data sciences 19 47 12 12 11 0 0 15
2022 Policy 31 25 26 9 9 0 0 100
2022 Project management 49 22 15 9 5 0 0 40
2022 Other services to the public 51 20 16 0 7 0 6 15
2022 None of the above 34 35 17 7 6 0 1 95
2020 Client contact centre 26 48 21 0 5 0 0 20
2020 Federal regulators 34 17 34 16 0 0 0 20
2020 Communications or public affairs 25 30 29 7 5 3 0 60
2020 Access to information and privacy 17 39 13 25 6 0 0 15
2020 Security 21 36 17 13 8 0 4 25
2020 Library services 8 37 42 10 0 4 0 25
2020 Legal services 18 30 29 15 8 0 0 1815
2020 Administration and operations 27 39 16 10 7 0 1 240
2020 Human resources 22 29 21 18 10 0 0 135
2020 Financial management 28 43 22 6 1 0 0 115
2020 Procurement 22 15 48 6 9 0 0 15
2020 Real property 23 28 27 14 8 0 0 15
2020 Information management 29 25 23 14 9 0 0 55
2020 Information technology 33 36 13 13 2 2 2 105
2020 Data sciences 14 14 44 27 0 0 0 15
2020 Policy 16 33 28 12 11 0 1 115
2020 Project management 38 29 25 9 0 0 0 25
2020 Other services to the public 34 31 17 14 4 0 0 15
2020 None of the above 30 31 21 12 6 0 0 85
2019 Client contact centre 53 19 15 0 6 0 6 20
2019 Federal regulators 24 37 26 13 0 0 0 15
2019 Communications or public affairs 37 41 10 5 5 2 0 55
2019 Access to information and privacy 41 25 20 10 4 0 0 20
2019 Security 29 25 21 19 7 0 0 25
2019 Library services 22 34 36 9 0 0 0 20
2019 Legal services 25 31 26 11 6 1 0 1520
2019 Administration and operations 37 30 21 7 3 0 1 230
2019 Human resources 25 30 27 10 6 0 2 130
2019 Financial management 49 30 13 6 1 0 1 105
2019 Procurement 35 47 5 12 0 0 0 15
2019 Information management 42 36 16 4 3 0 0 60
2019 Information technology 41 31 17 5 5 0 1 75
2019 Internal audit 35 30 27 0 8 0 0 10
2019 Policy 39 25 20 9 7 0 1 90
2019 Project management 32 38 25 5 0 0 0 20
2019 Other services to the public 18 28 39 15 0 0 0 10
2019 None of the above 30 32 23 5 5 1 4 85

Question 73m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 16 16 0 17 0 4 49 51 20
2024 Federal regulators 28 10 32 21 9 0 0 28 72 10
2024 Communications or public affairs 31 21 17 15 14 0 2 31 69 50
2024 Access to information and privacy 33 55 0 0 12 0 0 33 67 10
2024 Security 55 27 15 0 3 0 0 55 45 25
2024 Library services 23 20 31 8 19 0 0 23 77 25
2024 Legal services 34 24 18 11 12 0 1 34 66 1570
2024 Administration and operations 40 26 11 9 11 0 3 41 59 250
2024 Human resources 35 13 16 14 20 1 2 36 64 140
2024 Financial management 31 25 16 9 16 1 3 33 67 75
2024 Information management 49 22 9 6 7 0 7 52 48 45
2024 Information technology 39 15 14 9 17 1 4 41 59 70
2024 Data sciences 40 5 19 18 17 0 0 40 60 15
2024 Policy 35 23 15 11 12 1 3 37 63 95
2024 Project management 18 14 16 21 25 3 3 19 81 30
2024 Other services to the public 41 35 0 18 0 0 5 43 57 15
2024 None of the above 27 19 23 10 19 0 2 28 72 95
2022 Client contact centre 52 22 9 3 6 4 3 35
2022 Federal regulators 75 8 11 6 0 0 0 15
2022 Communications or public affairs 47 24 7 6 7 0 9 50
2022 Access to information and privacy 59 23 7 0 10 0 0 10
2022 Security 60 5 19 4 8 0 5 25
2022 Library services 47 30 11 7 5 0 0 15
2022 Legal services 47 26 12 6 5 1 1 1910
2022 Administration and operations 60 15 10 6 7 1 2 245
2022 Human resources 59 15 9 7 6 0 2 140
2022 Financial management 54 24 12 4 1 2 3 95
2022 Procurement 52 14 22 0 5 0 6 15
2022 Real property 23 42 18 0 17 0 0 10
2022 Information management 46 25 10 5 12 0 2 55
2022 Information technology 49 16 11 7 7 1 8 85
2022 Data sciences 47 14 0 0 32 0 7 15
2022 Policy 52 25 9 7 5 0 2 100
2022 Project management 56 20 12 7 2 0 2 40
2022 Other services to the public 30 23 29 0 8 0 10 10
2022 None of the above 49 21 10 7 8 4 1 95
2020 Client contact centre 54 29 17 0 0 0 0 15
2020 Federal regulators 34 22 27 11 0 0 6 20
2020 Communications or public affairs 44 29 19 4 2 0 2 60
2020 Access to information and privacy 33 25 23 13 6 0 0 15
2020 Security 36 25 25 5 0 0 8 25
2020 Library services 19 56 25 0 0 0 0 25
2020 Legal services 36 31 22 7 4 0 1 1815
2020 Administration and operations 46 28 15 5 4 0 3 240
2020 Human resources 45 28 16 9 3 0 0 135
2020 Financial management 53 35 5 4 2 0 1 115
2020 Procurement 31 30 13 17 0 0 9 15
2020 Real property 65 28 7 0 0 0 0 15
2020 Information management 56 32 6 4 2 0 0 55
2020 Information technology 53 30 9 3 0 2 4 105
2020 Data sciences 64 22 14 0 0 0 0 15
2020 Policy 37 29 21 10 2 0 1 115
2020 Project management 45 38 9 4 0 0 4 25
2020 Other services to the public 60 22 12 6 0 0 0 15
2020 None of the above 38 31 14 9 4 0 4 85
2019 Client contact centre 66 12 16 0 6 0 0 20
2019 Federal regulators 36 45 6 13 0 0 0 15
2019 Communications or public affairs 63 21 13 2 2 0 0 55
2019 Access to information and privacy 51 21 19 4 4 0 0 20
2019 Security 55 23 15 4 4 0 0 25
2019 Library services 59 28 5 9 0 0 0 20
2019 Legal services 45 30 14 5 5 0 0 1520
2019 Administration and operations 55 23 13 5 2 0 2 230
2019 Human resources 47 25 15 8 3 0 2 130
2019 Financial management 64 23 9 3 0 0 2 105
2019 Procurement 69 13 0 6 12 0 0 15
2019 Information management 53 24 12 2 7 0 2 60
2019 Information technology 62 21 9 4 4 0 1 75
2019 Internal audit 45 37 0 10 8 0 0 10
2019 Policy 60 19 15 5 1 0 0 90
2019 Project management 36 41 5 9 9 0 0 20
2019 Other services to the public 38 23 25 14 0 0 0 15
2019 None of the above 48 15 14 7 10 0 5 85

Question 73n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 72 12 4 12 0 0 0 72 28 20
2024 Federal regulators 38 10 31 0 21 0 0 38 62 10
2024 Communications or public affairs 55 20 17 4 5 0 0 55 45 50
2024 Access to information and privacy 59 26 15 0 0 0 0 59 41 10
2024 Security 65 35 0 0 0 0 0 65 35 25
2024 Library services 15 52 22 4 8 0 0 15 85 25
2024 Legal services 31 37 18 7 5 0 0 32 68 1575
2024 Administration and operations 52 28 12 3 3 0 2 53 47 250
2024 Human resources 44 31 12 4 6 0 2 45 55 140
2024 Financial management 46 27 11 6 8 1 0 47 53 75
2024 Information management 55 26 9 2 1 0 7 59 41 45
2024 Information technology 59 18 10 2 9 0 2 60 40 70
2024 Data sciences 64 24 0 0 0 6 6 73 27 15
2024 Policy 45 35 10 4 6 0 1 45 55 95
2024 Project management 40 36 3 6 13 0 3 41 59 30
2024 Other services to the public 44 45 11 0 0 0 0 44 56 15
2024 None of the above 44 28 17 5 3 2 2 46 54 95
2022 Client contact centre 52 23 21 4 0 0 0 35
2022 Federal regulators 41 48 11 0 0 0 0 15
2022 Communications or public affairs 48 31 13 2 4 0 2 50
2022 Access to information and privacy 70 8 15 0 8 0 0 10
2022 Security 52 32 3 4 4 0 5 25
2022 Library services 46 27 27 0 0 0 0 15
2022 Legal services 34 36 18 6 4 0 1 1910
2022 Administration and operations 57 26 10 4 2 0 1 245
2022 Human resources 58 25 10 5 1 0 1 140
2022 Financial management 52 33 10 1 0 2 2 95
2022 Procurement 54 29 11 0 6 0 0 15
2022 Real property 42 33 18 0 7 0 0 10
2022 Information management 47 32 10 5 7 0 0 55
2022 Information technology 64 18 7 4 4 0 3 85
2022 Data sciences 36 52 12 0 0 0 0 15
2022 Policy 32 46 14 7 1 0 0 100
2022 Project management 55 38 5 3 0 0 0 40
2022 Other services to the public 66 27 0 0 7 0 0 15
2022 None of the above 50 24 12 8 6 0 0 95
2020 Client contact centre 52 33 15 0 0 0 0 20
2020 Federal regulators 17 34 34 16 0 0 0 20
2020 Communications or public affairs 20 42 24 11 3 0 0 60
2020 Access to information and privacy 13 27 25 13 21 0 0 15
2020 Security 22 43 14 18 4 0 0 25
2020 Library services 14 37 42 8 0 0 0 25
2020 Legal services 14 33 30 15 8 0 0 1815
2020 Administration and operations 26 40 18 10 6 0 0 240
2020 Human resources 28 39 19 8 6 0 0 135
2020 Financial management 35 40 18 6 1 0 0 115
2020 Procurement 7 52 24 0 17 0 0 15
2020 Real property 40 30 15 15 0 0 0 15
2020 Information management 31 42 25 2 0 0 0 55
2020 Information technology 38 43 12 4 1 1 2 105
2020 Data sciences 15 43 42 0 0 0 0 15
2020 Policy 13 35 32 13 7 0 1 115
2020 Project management 25 46 16 8 4 0 0 25
2020 Other services to the public 26 28 23 10 12 0 0 15
2020 None of the above 21 41 20 10 8 0 1 85

Question 73o. Overall, to what extent do the following factors cause you work-related stress? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 72 13 4 0 5 0 7 77 23 20
2024 Federal regulators 59 12 10 0 0 0 19 73 27 10
2024 Communications or public affairs 64 15 3 6 0 0 12 72 28 50
2024 Access to information and privacy 49 8 16 0 0 0 27 67 33 10
2024 Security 93 4 0 0 0 0 3 96 4 25
2024 Library services 64 8 13 0 4 4 8 72 28 25
2024 Legal services 68 12 5 2 2 1 10 77 23 1575
2024 Administration and operations 69 13 6 1 2 0 8 75 25 250
2024 Human resources 69 8 4 3 2 0 12 79 21 140
2024 Financial management 65 10 10 2 2 3 8 73 27 75
2024 Information management 65 6 7 0 1 0 21 82 18 45
2024 Information technology 73 5 10 0 4 0 9 80 20 70
2024 Data sciences 72 5 0 6 6 0 11 81 19 15
2024 Policy 71 11 0 2 3 0 13 82 18 95
2024 Project management 46 27 8 0 3 0 16 54 46 30
2024 Other services to the public 76 12 0 0 0 0 12 86 14 15
2024 None of the above 56 12 5 3 2 4 17 72 28 95

Question 73p. Overall, to what extent do the following factors cause you work-related stress? Accommodation issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 76 0 12 0 9 0 3 78 22 20
2024 Federal regulators 59 22 0 0 0 0 19 73 27 10
2024 Communications or public affairs 54 18 8 6 5 0 9 60 40 50
2024 Access to information and privacy 31 15 16 0 0 0 38 50 50 10
2024 Security 89 11 0 0 0 0 0 89 11 25
2024 Library services 47 12 20 0 12 6 4 52 48 25
2024 Legal services 60 15 8 4 4 1 8 66 34 1575
2024 Administration and operations 64 14 9 3 5 0 5 67 33 250
2024 Human resources 64 4 10 7 7 1 7 69 31 140
2024 Financial management 52 18 13 5 5 3 4 55 45 75
2024 Information management 58 12 6 3 3 0 18 70 30 45
2024 Information technology 60 14 11 0 7 0 9 66 34 70
2024 Data sciences 49 17 5 6 17 0 6 52 48 15
2024 Policy 64 9 5 4 6 0 11 73 27 95
2024 Project management 41 19 6 0 19 0 16 49 51 30
2024 Other services to the public 69 12 0 6 0 0 12 79 21 15
2024 None of the above 43 21 5 5 11 3 12 51 49 95

Question 73q. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 76 14 0 3 4 0 3 78 22 20
2024 Federal regulators 70 12 0 0 9 0 9 77 23 10
2024 Communications or public affairs 58 11 16 7 3 0 6 62 38 50
2024 Access to information and privacy 23 27 0 16 7 0 27 32 68 10
2024 Security 86 4 7 0 4 0 0 86 14 25
2024 Library services 61 23 0 0 4 6 7 69 31 25
2024 Legal services 68 12 5 3 4 1 6 73 27 1575
2024 Administration and operations 73 10 4 4 4 1 4 77 23 250
2024 Human resources 73 7 5 3 4 0 8 79 21 140
2024 Financial management 77 11 1 1 2 0 7 83 17 75
2024 Information management 64 11 4 7 3 0 10 72 28 45
2024 Information technology 75 5 4 0 5 4 7 84 16 70
2024 Data sciences 93 0 0 0 0 0 7 100 0 15
2024 Policy 70 12 3 1 2 3 9 79 21 95
2024 Project management 46 27 6 6 3 0 13 52 48 30
2024 Other services to the public 62 12 8 0 6 0 12 70 30 15
2024 None of the above 59 12 4 2 8 2 12 69 31 95
2022 Client contact centre 74 8 0 0 4 3 10 30
2022 Federal regulators 90 5 0 0 0 0 5 15
2022 Communications or public affairs 80 10 7 0 3 0 0 50
2022 Access to information and privacy 55 14 0 8 0 14 9 10
2022 Security 73 11 0 8 4 0 5 25
2022 Library services 100 0 0 0 0 0 0 15
2022 Legal services 74 11 5 3 3 2 4 1910
2022 Administration and operations 83 8 3 1 2 1 2 245
2022 Human resources 79 10 4 2 0 2 3 140
2022 Financial management 80 5 3 1 1 2 8 95
2022 Procurement 89 5 0 0 0 0 6 15
2022 Real property 59 16 18 0 0 7 0 10
2022 Information management 85 2 3 0 3 2 5 55
2022 Information technology 82 5 4 2 2 0 5 85
2022 Data sciences 83 12 0 0 0 6 0 15
2022 Policy 82 11 1 1 1 0 5 100
2022 Project management 89 2 0 2 2 2 2 40
2022 Other services to the public 72 0 0 0 7 0 21 15
2022 None of the above 70 11 6 1 3 3 5 95
2020 Client contact centre 77 11 6 0 0 0 6 20
2020 Federal regulators 83 0 6 6 0 0 6 20
2020 Communications or public affairs 86 4 5 2 2 2 0 60
2020 Access to information and privacy 66 7 0 7 7 0 14 15
2020 Security 68 15 0 4 4 0 8 25
2020 Library services 84 4 4 4 0 0 4 25
2020 Legal services 77 10 5 2 2 1 3 1815
2020 Administration and operations 81 7 4 3 1 0 4 240
2020 Human resources 81 7 6 2 2 0 3 135
2020 Financial management 76 10 1 3 5 1 5 115
2020 Procurement 80 0 0 0 0 0 20 10
2020 Real property 58 21 0 6 0 8 7 15
2020 Information management 71 12 6 0 2 4 5 55
2020 Information technology 80 9 1 2 1 3 4 105
2020 Data sciences 87 6 0 0 7 0 0 15
2020 Policy 87 4 2 1 2 0 5 110
2020 Project management 88 4 0 0 4 0 4 25
2020 Other services to the public 68 32 0 0 0 0 0 15
2020 None of the above 64 9 9 4 9 0 6 85
2019 Client contact centre 75 0 6 8 6 0 6 20
2019 Federal regulators 81 13 0 6 0 0 0 15
2019 Communications or public affairs 78 7 7 2 2 3 2 60
2019 Access to information and privacy 81 9 4 0 0 0 5 20
2019 Security 86 0 0 3 3 0 7 30
2019 Library services 78 5 8 0 4 0 4 20
2019 Legal services 71 12 7 3 4 1 2 1530
2019 Administration and operations 68 13 9 2 2 0 5 230
2019 Human resources 75 13 3 0 4 1 5 130
2019 Financial management 78 9 4 3 1 0 6 105
2019 Procurement 58 18 0 6 12 0 5 15
2019 Information management 70 9 3 6 7 2 4 60
2019 Information technology 79 5 4 7 1 0 4 75
2019 Internal audit 72 10 10 0 8 0 0 10
2019 Policy 72 14 4 1 5 0 3 85
2019 Project management 76 14 4 6 0 0 0 20
2019 Other services to the public 63 26 7 0 5 0 0 15
2019 None of the above 67 5 10 2 8 3 6 85

Question 73r. Overall, to what extent do the following factors cause you work-related stress? Issues with my co-worker(s)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 60 21 10 0 7 0 3 62 38 20
2024 Federal regulators 40 41 0 0 0 0 19 50 50 10
2024 Communications or public affairs 52 28 10 3 0 0 8 56 44 50
2024 Access to information and privacy 42 26 32 0 0 0 0 42 58 10
2024 Security 74 16 7 0 4 0 0 74 26 25
2024 Library services 42 40 11 0 8 0 0 42 58 25
2024 Legal services 58 26 7 3 2 0 2 60 40 1575
2024 Administration and operations 60 24 6 3 4 1 2 61 39 250
2024 Human resources 66 13 12 1 2 0 5 70 30 140
2024 Financial management 70 20 4 3 2 0 2 72 28 75
2024 Information management 52 19 11 2 4 2 11 60 40 45
2024 Information technology 62 20 8 2 3 0 5 65 35 70
2024 Data sciences 79 7 6 0 8 0 0 79 21 15
2024 Policy 60 21 8 3 3 1 4 63 37 95
2024 Project management 52 25 8 3 3 0 9 58 42 30
2024 Other services to the public 45 28 8 0 6 0 12 52 48 15
2024 None of the above 57 21 9 2 5 2 4 61 39 95
2022 Client contact centre 70 15 4 0 4 0 8 35
2022 Federal regulators 73 7 15 5 0 0 0 15
2022 Communications or public affairs 72 17 10 0 2 0 0 50
2022 Access to information and privacy 47 29 7 0 8 0 9 10
2022 Security 65 15 4 8 4 0 5 25
2022 Library services 66 34 0 0 0 0 0 15
2022 Legal services 66 22 5 2 1 0 2 1915
2022 Administration and operations 72 16 6 2 2 0 2 245
2022 Human resources 70 22 2 3 1 0 2 140
2022 Financial management 73 13 2 4 1 0 8 95
2022 Procurement 71 22 0 0 0 0 6 15
2022 Real property 53 22 25 0 0 0 0 10
2022 Information management 62 29 2 3 2 2 0 55
2022 Information technology 66 17 8 2 1 0 6 85
2022 Data sciences 76 11 12 0 0 0 0 15
2022 Policy 64 23 9 3 1 0 0 100
2022 Project management 79 18 0 2 0 0 0 40
2022 Other services to the public 49 29 0 0 7 0 16 15
2022 None of the above 72 16 6 0 3 0 3 95
2020 Client contact centre 77 11 6 6 0 0 0 20
2020 Federal regulators 78 11 6 6 0 0 0 20
2020 Communications or public affairs 67 22 9 2 0 0 0 60
2020 Access to information and privacy 53 41 0 0 7 0 0 15
2020 Security 49 38 0 0 4 0 8 25
2020 Library services 46 37 8 6 0 0 4 25
2020 Legal services 61 24 9 3 1 0 2 1810
2020 Administration and operations 67 24 2 3 1 0 3 235
2020 Human resources 78 10 6 2 2 0 2 135
2020 Financial management 61 23 10 4 3 0 0 110
2020 Procurement 59 15 7 0 0 0 18 15
2020 Real property 65 21 14 0 0 0 0 15
2020 Information management 75 13 8 2 0 0 2 55
2020 Information technology 67 22 5 3 0 1 3 105
2020 Data sciences 65 20 0 7 0 0 7 15
2020 Policy 68 22 4 1 2 0 3 110
2020 Project management 71 21 0 0 4 0 4 25
2020 Other services to the public 63 24 0 0 0 6 7 15
2020 None of the above 58 21 6 9 5 0 1 85
2019 Client contact centre 47 28 10 10 6 0 0 20
2019 Federal regulators 39 41 7 7 7 0 0 15
2019 Communications or public affairs 62 21 10 3 0 2 2 60
2019 Access to information and privacy 57 29 4 4 0 0 5 20
2019 Security 58 35 0 0 3 0 3 30
2019 Library services 51 27 23 0 0 0 0 20
2019 Legal services 51 32 11 3 3 0 1 1525
2019 Administration and operations 49 31 11 3 3 0 3 230
2019 Human resources 62 21 9 4 0 0 3 130
2019 Financial management 60 24 7 3 3 0 4 110
2019 Procurement 43 18 27 6 6 0 0 15
2019 Information management 53 24 11 4 7 0 2 60
2019 Information technology 57 24 9 5 3 0 3 75
2019 Internal audit 63 20 10 8 0 0 0 10
2019 Policy 58 30 8 2 2 0 0 90
2019 Project management 56 30 9 6 0 0 0 20
2019 Other services to the public 49 23 14 9 5 0 0 15
2019 None of the above 48 22 10 9 6 3 3 85

Question 73s. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) with authority over me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 68 15 10 0 7 0 0 68 32 20
2024 Federal regulators 74 7 0 0 9 0 9 82 18 10
2024 Communications or public affairs 36 31 18 3 8 0 3 37 63 50
2024 Access to information and privacy 53 0 9 38 0 0 0 53 47 10
2024 Security 75 15 6 0 4 0 0 75 25 25
2024 Library services 60 20 12 3 4 0 0 60 40 25
2024 Legal services 62 18 8 4 4 1 2 64 36 1575
2024 Administration and operations 66 17 6 3 6 1 2 68 32 250
2024 Human resources 63 18 10 1 4 0 5 66 34 140
2024 Financial management 67 22 1 5 4 0 2 68 32 75
2024 Information management 58 16 9 2 8 2 5 63 37 45
2024 Information technology 60 25 4 1 7 0 2 62 38 70
2024 Data sciences 82 6 12 0 0 0 0 82 18 15
2024 Policy 62 14 10 4 4 0 5 66 34 95
2024 Project management 49 12 18 6 6 0 9 54 46 30
2024 Other services to the public 62 25 0 0 6 0 7 67 33 15
2024 None of the above 55 17 9 2 9 2 6 59 41 95
2022 Client contact centre 71 6 6 3 3 4 8 35
2022 Federal regulators 90 5 5 0 0 0 0 15
2022 Communications or public affairs 57 27 6 4 7 0 0 50
2022 Access to information and privacy 46 14 15 0 16 0 9 10
2022 Security 65 8 11 3 8 0 5 25
2022 Library services 77 18 5 0 0 0 0 15
2022 Legal services 65 18 7 3 4 1 2 1910
2022 Administration and operations 73 15 4 2 4 0 1 245
2022 Human resources 68 16 8 5 1 0 1 140
2022 Financial management 73 11 3 4 2 1 6 95
2022 Procurement 68 10 16 0 0 0 6 15
2022 Real property 61 14 25 0 0 0 0 10
2022 Information management 69 22 2 2 5 0 0 55
2022 Information technology 68 12 5 0 11 0 4 85
2022 Data sciences 82 5 13 0 0 0 0 15
2022 Policy 71 20 5 2 2 0 1 100
2022 Project management 73 18 2 4 0 2 0 40
2022 Other services to the public 72 6 0 0 7 0 16 15
2022 None of the above 65 14 9 3 5 1 2 95
2020 Client contact centre 76 12 6 6 0 0 0 15
2020 Federal regulators 72 6 17 6 0 0 0 20
2020 Communications or public affairs 73 10 9 5 2 2 0 60
2020 Access to information and privacy 75 6 0 0 19 0 0 15
2020 Security 54 20 9 4 4 0 8 25
2020 Library services 62 14 8 12 0 0 4 25
2020 Legal services 64 19 8 4 3 0 2 1815
2020 Administration and operations 71 15 5 4 2 0 3 240
2020 Human resources 72 15 6 4 2 0 1 135
2020 Financial management 68 13 9 5 4 1 0 110
2020 Procurement 67 24 9 0 0 0 0 15
2020 Real property 71 29 0 0 0 0 0 15
2020 Information management 68 11 8 3 8 0 2 55
2020 Information technology 73 17 3 4 1 2 1 105
2020 Data sciences 73 14 6 0 7 0 0 15
2020 Policy 69 20 4 3 3 0 2 110
2020 Project management 80 0 4 4 8 0 4 25
2020 Other services to the public 58 11 7 0 0 6 17 15
2020 None of the above 47 30 8 5 8 0 1 85
2019 Client contact centre 63 14 0 8 10 0 6 20
2019 Federal regulators 68 26 6 0 0 0 0 15
2019 Communications or public affairs 52 27 11 5 3 0 2 60
2019 Access to information and privacy 59 18 9 4 4 0 5 20
2019 Security 63 26 0 3 3 0 3 30
2019 Library services 34 22 27 4 12 0 0 20
2019 Legal services 57 21 11 6 4 0 1 1525
2019 Administration and operations 62 19 8 4 3 0 4 230
2019 Human resources 58 22 9 6 3 0 2 130
2019 Financial management 69 18 5 4 1 0 3 110
2019 Procurement 61 6 27 0 6 0 0 15
2019 Information management 62 19 8 2 5 0 4 60
2019 Information technology 68 16 5 6 3 0 3 75
2019 Internal audit 62 20 10 0 8 0 0 10
2019 Policy 57 21 10 5 7 0 0 90
2019 Project management 67 33 0 0 0 0 0 20
2019 Other services to the public 68 20 7 0 5 0 0 15
2019 None of the above 56 16 11 2 11 1 3 85

Question 73t. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) working for me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 78 0 8 3 0 0 11 88 12 20
2024 Federal regulators 44 0 0 7 0 0 49 86 14 10
2024 Communications or public affairs 49 7 2 2 5 0 35 76 24 50
2024 Access to information and privacy 49 10 8 16 0 0 17 59 41 10
2024 Security 69 15 0 0 4 0 12 79 21 25
2024 Library services 41 14 3 4 3 0 34 63 37 25
2024 Legal services 60 13 5 1 1 0 20 74 26 1575
2024 Administration and operations 62 9 3 1 2 0 23 80 20 250
2024 Human resources 57 7 7 3 1 0 25 75 25 140
2024 Financial management 64 11 4 3 2 0 16 76 24 75
2024 Information management 50 13 5 0 2 0 30 71 29 45
2024 Information technology 56 10 4 1 2 0 27 77 23 70
2024 Data sciences 89 0 0 5 0 0 6 95 5 15
2024 Policy 56 14 1 1 2 0 26 76 24 95
2024 Project management 57 19 0 0 0 0 24 75 25 30
2024 Other services to the public 57 17 8 0 0 0 18 69 31 15
2024 None of the above 50 8 2 2 3 0 36 77 23 95
2022 Client contact centre 66 0 0 0 0 0 34 30
2022 Federal regulators 73 0 0 0 0 0 27 15
2022 Communications or public affairs 69 4 4 0 0 1 23 50
2022 Access to information and privacy 55 8 0 0 8 0 30 10
2022 Security 77 8 3 3 0 0 9 25
2022 Library services 50 25 6 0 0 0 19 15
2022 Legal services 62 12 5 1 1 0 18 1910
2022 Administration and operations 65 9 4 1 1 0 21 240
2022 Human resources 62 11 5 2 1 0 19 140
2022 Financial management 62 9 5 3 1 0 20 95
2022 Procurement 56 11 5 5 0 0 23 15
2022 Real property 56 16 19 0 0 0 9 10
2022 Information management 57 8 5 2 3 0 26 55
2022 Information technology 66 9 6 3 0 0 17 80
2022 Data sciences 67 5 7 6 0 0 15 15
2022 Policy 61 14 5 2 0 0 18 100
2022 Project management 64 9 8 2 0 0 16 40
2022 Other services to the public 60 0 0 0 7 0 32 15
2022 None of the above 66 9 5 2 2 1 14 95
2020 Client contact centre 61 5 0 6 0 0 27 20
2020 Federal regulators 51 17 5 6 0 0 22 20
2020 Communications or public affairs 67 8 3 2 0 0 20 60
2020 Access to information and privacy 61 12 7 0 14 0 7 15
2020 Security 50 20 0 0 4 0 26 25
2020 Library services 56 8 0 0 0 0 36 25
2020 Legal services 60 15 4 1 0 0 19 1810
2020 Administration and operations 56 15 3 1 0 1 25 240
2020 Human resources 67 10 3 0 2 0 19 135
2020 Financial management 56 13 4 3 1 1 22 115
2020 Procurement 61 9 0 0 6 0 24 15
2020 Real property 72 13 7 0 0 0 8 15
2020 Information management 65 8 2 2 5 0 18 55
2020 Information technology 71 13 2 0 0 1 13 105
2020 Data sciences 86 7 0 0 0 0 7 15
2020 Policy 61 13 3 2 2 0 19 110
2020 Project management 58 16 4 0 0 0 21 25
2020 Other services to the public 46 28 6 0 0 0 19 15
2020 None of the above 49 8 6 1 0 0 36 85
2019 Client contact centre 52 0 0 11 6 0 31 20
2019 Federal regulators 55 0 0 0 0 0 45 15
2019 Communications or public affairs 54 11 5 0 0 0 30 55
2019 Access to information and privacy 57 9 4 0 0 0 30 20
2019 Security 63 20 7 0 0 0 10 30
2019 Library services 36 4 4 0 0 0 56 20
2019 Legal services 56 15 6 2 1 0 21 1515
2019 Administration and operations 56 13 4 2 1 0 24 235
2019 Human resources 55 11 4 1 1 0 28 130
2019 Financial management 54 16 2 3 0 0 26 105
2019 Procurement 54 6 0 6 12 0 22 15
2019 Information management 56 11 9 2 0 0 22 60
2019 Information technology 67 13 4 5 1 0 10 75
2019 Internal audit 43 27 0 0 0 0 30 10
2019 Policy 64 12 3 1 1 0 19 90
2019 Project management 48 14 0 0 0 0 37 20
2019 Other services to the public 59 13 9 5 0 0 14 15
2019 None of the above 59 3 6 2 3 1 24 85

Question 73u. Overall, to what extent do the following factors cause you work-related stress? Issues with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 84 12 4 0 0 0 0 84 16 20
2024 Federal regulators 49 21 20 9 0 0 0 49 51 10
2024 Communications or public affairs 51 25 6 2 2 0 14 60 40 50
2024 Access to information and privacy 34 16 31 10 0 0 9 37 63 10
2024 Security 89 8 0 0 4 0 0 89 11 25
2024 Library services 72 8 3 0 4 0 14 83 17 25
2024 Legal services 61 22 8 3 1 0 5 64 36 1575
2024 Administration and operations 73 15 3 1 2 0 7 78 22 250
2024 Human resources 69 12 5 1 1 1 12 79 21 140
2024 Financial management 73 19 2 2 1 0 2 75 25 75
2024 Information management 63 13 6 0 0 2 15 77 23 45
2024 Information technology 68 17 5 2 1 0 7 72 28 70
2024 Data sciences 78 11 5 0 0 0 6 83 17 15
2024 Policy 58 21 7 4 1 0 8 64 36 95
2024 Project management 64 14 6 7 0 0 9 70 30 30
2024 Other services to the public 88 5 0 0 0 0 7 94 6 15
2024 None of the above 69 12 3 0 2 0 14 80 20 95
2022 Client contact centre 68 12 0 0 4 0 17 35
2022 Federal regulators 85 5 10 0 0 0 0 15
2022 Communications or public affairs 75 20 2 0 0 0 4 50
2022 Access to information and privacy 69 22 0 0 0 0 9 10
2022 Security 61 24 3 3 0 0 9 25
2022 Library services 62 20 0 0 0 0 18 15
2022 Legal services 64 19 8 2 1 1 5 1905
2022 Administration and operations 81 8 4 0 1 0 7 240
2022 Human resources 73 15 3 1 0 0 8 140
2022 Financial management 74 14 2 0 1 2 6 95
2022 Procurement 79 15 0 0 0 0 6 15
2022 Real property 49 25 17 0 0 0 9 10
2022 Information management 70 13 6 0 2 0 9 55
2022 Information technology 73 8 6 2 2 0 8 85
2022 Data sciences 76 11 7 0 0 0 6 15
2022 Policy 65 20 7 2 1 0 5 100
2022 Project management 78 15 4 0 0 2 0 40
2022 Other services to the public 64 7 7 0 7 0 16 15
2022 None of the above 72 13 3 2 3 0 6 95
2020 Client contact centre 65 22 7 0 6 0 0 20
2020 Federal regulators 51 33 6 11 0 0 0 20
2020 Communications or public affairs 71 10 9 0 2 2 7 60
2020 Access to information and privacy 49 19 25 0 0 6 0 15
2020 Security 45 37 9 0 8 0 0 25
2020 Library services 79 13 9 0 0 0 0 25
2020 Legal services 60 25 9 3 1 0 2 1820
2020 Administration and operations 79 12 3 0 0 0 6 240
2020 Human resources 77 17 2 2 0 1 1 135
2020 Financial management 75 16 4 0 0 1 4 115
2020 Procurement 61 30 9 0 0 0 0 15
2020 Real property 78 15 7 0 0 0 0 15
2020 Information management 74 13 6 0 0 0 7 55
2020 Information technology 67 22 6 1 0 1 4 105
2020 Data sciences 71 22 0 0 0 0 7 15
2020 Policy 64 27 5 0 1 0 4 110
2020 Project management 70 30 0 0 0 0 0 25
2020 Other services to the public 50 43 6 0 0 0 0 15
2020 None of the above 71 12 3 4 1 0 9 85
2019 Client contact centre 60 20 0 4 10 0 6 20
2019 Federal regulators 36 26 19 0 0 0 19 15
2019 Communications or public affairs 80 14 3 0 0 0 3 55
2019 Access to information and privacy 63 20 0 0 4 0 12 20
2019 Security 78 10 10 0 0 0 3 30
2019 Library services 57 29 0 0 0 0 14 20
2019 Legal services 57 23 11 2 2 0 4 1520
2019 Administration and operations 74 12 2 4 1 0 7 235
2019 Human resources 74 15 5 1 1 0 4 125
2019 Financial management 71 16 6 1 0 0 7 110
2019 Procurement 58 30 6 0 0 0 6 15
2019 Information management 73 12 2 2 4 0 8 60
2019 Information technology 69 16 5 5 1 0 3 75
2019 Internal audit 70 20 0 0 0 0 10 10
2019 Policy 68 21 9 1 0 0 2 90
2019 Project management 62 18 9 6 0 0 5 20
2019 Other services to the public 51 21 23 5 0 0 0 15
2019 None of the above 72 8 6 1 1 3 10 80

Question 73v. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 76 9 9 3 0 0 3 78 22 20
2024 Federal regulators 32 9 37 0 0 0 21 41 59 10
2024 Communications or public affairs 48 22 9 4 13 0 4 50 50 50
2024 Access to information and privacy 56 0 11 9 24 0 0 56 44 10
2024 Security 53 30 3 3 8 0 3 55 45 25
2024 Library services 39 26 15 4 8 6 4 43 57 25
2024 Legal services 62 16 8 3 6 1 4 65 35 1575
2024 Administration and operations 62 17 5 3 9 0 4 65 35 250
2024 Human resources 52 16 10 4 7 0 11 59 41 140
2024 Financial management 60 9 13 7 6 0 4 63 37 75
2024 Information management 67 14 10 2 2 2 3 70 30 45
2024 Information technology 54 15 8 7 14 0 2 55 45 70
2024 Data sciences 56 0 5 19 13 0 6 60 40 15
2024 Policy 57 12 5 11 12 0 3 58 42 95
2024 Project management 47 20 15 0 15 0 3 49 51 30
2024 Other services to the public 69 18 6 0 0 0 7 74 26 15
2024 None of the above 52 14 8 6 7 2 11 59 41 95
2022 Client contact centre 76 7 3 0 0 4 11 35
2022 Federal regulators 68 22 5 0 0 0 5 15
2022 Communications or public affairs 70 13 7 0 4 0 5 50
2022 Access to information and privacy 92 8 0 0 0 0 0 10
2022 Security 59 20 0 9 4 0 9 25
2022 Library services 73 23 0 0 5 0 0 15
2022 Legal services 79 10 3 1 2 1 4 1915
2022 Administration and operations 77 11 3 2 3 0 4 245
2022 Human resources 75 12 2 2 4 0 5 140
2022 Financial management 69 18 5 2 2 1 3 95
2022 Procurement 74 15 5 0 0 0 6 15
2022 Real property 68 17 7 8 0 0 0 10
2022 Information management 64 24 2 0 2 4 4 55
2022 Information technology 70 9 9 4 4 0 5 85
2022 Data sciences 68 0 32 0 0 0 0 15
2022 Policy 81 7 5 1 0 0 6 100
2022 Project management 80 4 8 0 7 0 0 40
2022 Other services to the public 63 9 0 7 7 0 13 15
2022 None of the above 78 6 3 5 2 0 6 95
2020 Client contact centre 66 17 6 11 0 0 0 20
2020 Federal regulators 84 0 10 0 0 0 6 20
2020 Communications or public affairs 74 18 5 2 0 0 2 60
2020 Access to information and privacy 81 0 0 0 0 6 13 15
2020 Security 71 17 0 0 0 0 13 25
2020 Library services 57 38 4 0 0 0 0 25
2020 Legal services 75 13 5 2 2 0 3 1820
2020 Administration and operations 72 16 7 2 2 0 2 240
2020 Human resources 70 15 6 5 2 0 1 135
2020 Financial management 76 13 3 2 3 1 2 115
2020 Procurement 83 0 7 0 0 0 9 15
2020 Real property 79 21 0 0 0 0 0 15
2020 Information management 71 22 2 0 2 2 2 55
2020 Information technology 62 20 7 1 5 1 5 105
2020 Data sciences 86 7 0 7 0 0 0 15
2020 Policy 80 10 1 5 2 0 2 115
2020 Project management 54 26 13 4 4 0 0 25
2020 Other services to the public 51 28 7 7 0 0 7 15
2020 None of the above 74 10 5 2 5 0 3 85
2019 Client contact centre 72 6 4 0 6 6 6 20
2019 Federal regulators 68 6 13 0 0 0 13 15
2019 Communications or public affairs 78 8 7 2 0 2 3 60
2019 Access to information and privacy 79 6 0 0 4 0 10 20
2019 Security 79 10 3 0 3 0 3 30
2019 Library services 43 22 17 4 14 0 0 20
2019 Legal services 76 11 5 2 2 0 3 1525
2019 Administration and operations 70 14 6 3 3 0 4 235
2019 Human resources 74 11 6 2 3 1 3 130
2019 Financial management 79 7 7 3 1 0 4 110
2019 Procurement 60 31 0 9 0 0 0 15
2019 Information management 70 12 4 2 5 0 7 55
2019 Information technology 64 23 5 0 5 1 3 75
2019 Internal audit 62 20 0 0 8 0 10 10
2019 Policy 79 4 3 5 5 0 4 90
2019 Project management 86 9 5 0 0 0 0 20
2019 Other services to the public 73 0 11 11 5 0 0 15
2019 None of the above 72 6 5 3 5 4 6 85

Question 73w. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 69 11 8 0 12 0 0 69 31 20
2024 Federal regulators 32 31 20 0 7 0 9 35 65 10
2024 Communications or public affairs 57 16 16 2 4 0 4 60 40 50
2024 Access to information and privacy 39 17 28 16 0 0 0 39 61 10
2024 Security 58 21 14 0 7 0 0 58 42 25
2024 Library services 24 46 16 4 4 6 0 25 75 25
2024 Legal services 47 27 13 5 4 0 3 49 51 1575
2024 Administration and operations 40 32 16 6 4 0 2 41 59 250
2024 Human resources 47 22 16 7 2 0 4 50 50 140
2024 Financial management 47 25 17 4 3 0 4 49 51 75
2024 Information management 40 22 15 10 3 0 10 44 56 45
2024 Information technology 56 21 13 3 6 0 1 57 43 70
2024 Data sciences 54 11 19 5 6 0 6 57 43 15
2024 Policy 46 34 10 2 6 0 2 47 53 95
2024 Project management 52 11 19 6 9 0 3 53 47 30
2024 Other services to the public 62 26 6 0 6 0 0 62 38 15
2024 None of the above 40 17 17 6 7 3 9 46 54 95
2022 Client contact centre 64 21 8 0 0 3 4 35
2022 Federal regulators 51 23 27 0 0 0 0 15
2022 Communications or public affairs 57 24 7 2 4 0 5 50
2022 Access to information and privacy 63 7 15 7 8 0 0 10
2022 Security 63 20 0 8 4 0 5 25
2022 Library services 22 34 33 11 0 0 0 15
2022 Legal services 48 28 14 4 3 0 3 1915
2022 Administration and operations 46 29 13 4 5 0 3 245
2022 Human resources 54 24 14 4 1 0 3 140
2022 Financial management 45 33 12 4 3 1 2 95
2022 Procurement 47 16 17 5 8 0 6 15
2022 Real property 46 37 9 7 0 0 0 10
2022 Information management 45 26 17 8 4 0 0 55
2022 Information technology 54 20 12 7 2 0 6 85
2022 Data sciences 65 0 12 17 6 0 0 15
2022 Policy 44 20 25 4 3 2 1 100
2022 Project management 53 24 14 2 7 0 0 40
2022 Other services to the public 49 36 0 0 7 0 8 15
2022 None of the above 51 24 11 5 4 1 4 95
2020 Client contact centre 50 22 28 0 0 0 0 20
2020 Federal regulators 51 44 0 6 0 0 0 20
2020 Communications or public affairs 42 27 19 3 9 0 0 60
2020 Access to information and privacy 17 25 26 13 12 6 0 15
2020 Security 36 18 13 13 13 0 8 25
2020 Library services 26 43 21 0 6 0 4 25
2020 Legal services 44 31 15 6 3 0 1 1820
2020 Administration and operations 42 32 17 5 2 0 2 240
2020 Human resources 43 27 20 6 3 0 0 135
2020 Financial management 46 30 17 3 3 0 1 115
2020 Procurement 63 15 22 0 0 0 0 15
2020 Real property 28 45 7 13 7 0 0 15
2020 Information management 47 30 12 9 2 0 0 55
2020 Information technology 41 27 22 4 2 1 4 105
2020 Data sciences 42 14 36 7 0 0 0 15
2020 Policy 42 34 13 4 5 1 1 115
2020 Project management 38 54 8 0 0 0 0 25
2020 Other services to the public 30 63 0 0 0 7 0 15
2020 None of the above 46 27 16 2 3 1 5 85
2019 Client contact centre 51 14 24 5 6 0 0 20
2019 Federal regulators 68 13 13 6 0 0 0 15
2019 Communications or public affairs 50 24 15 3 3 0 3 60
2019 Access to information and privacy 46 41 13 0 0 0 0 20
2019 Security 54 21 7 10 7 0 0 30
2019 Library services 18 57 17 0 4 0 4 20
2019 Legal services 51 28 13 4 2 0 2 1520
2019 Administration and operations 45 31 15 4 1 0 3 235
2019 Human resources 48 23 21 3 2 0 2 125
2019 Financial management 51 28 14 3 0 0 4 110
2019 Procurement 54 27 13 0 6 0 0 15
2019 Information management 48 26 12 3 4 0 7 60
2019 Information technology 53 28 12 4 0 0 3 75
2019 Internal audit 70 30 0 0 0 0 0 10
2019 Policy 56 31 10 3 0 0 0 90
2019 Project management 55 32 13 0 0 0 0 20
2019 Other services to the public 50 24 19 7 0 0 0 15
2019 None of the above 47 21 18 5 2 1 5 85

Question 74. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 14 41 28 8 9 0 0 55 17 20
2024 Federal regulators 0 22 30 48 0 0 0 22 48 10
2024 Communications or public affairs 7 26 35 20 9 3 0 34 30 50
2024 Access to information and privacy 0 31 59 10 0 0 0 31 10 10
2024 Security 12 34 29 15 10 0 0 47 24 25
2024 Library services 0 24 51 12 8 6 0 25 20 25
2024 Legal services 2 18 46 21 13 0 0 20 34 1575
2024 Administration and operations 10 30 38 12 8 0 1 41 21 250
2024 Human resources 10 27 35 17 11 0 0 36 28 140
2024 Financial management 12 34 41 9 4 0 0 47 13 75
2024 Information management 15 37 40 2 6 0 0 52 8 45
2024 Information technology 11 40 24 14 9 0 1 52 24 70
2024 Data sciences 12 21 44 17 6 0 0 33 22 15
2024 Policy 6 13 45 27 10 0 0 19 37 95
2024 Project management 3 29 33 19 17 0 0 32 35 30
2024 Other services to the public 0 37 45 18 0 0 0 37 18 15
2024 None of the above 4 30 35 18 11 1 0 35 30 95
2022 Client contact centre 14 33 38 9 6 0 0 47 15 30
2022 Federal regulators 6 42 52 0 0 0 0 48 0 15
2022 Communications or public affairs 8 27 38 20 7 0 0 35 27 50
2022 Access to information and privacy 21 16 40 8 14 0 0 37 22 10
2022 Security 0 36 31 17 16 0 0 36 33 25
2022 Library services 19 24 57 0 0 0 0 43 0 15
2022 Legal services 4 20 43 23 10 0 0 24 33 1915
2022 Administration and operations 14 31 40 11 3 0 0 46 15 245
2022 Human resources 10 34 29 17 10 0 0 44 27 140
2022 Financial management 11 44 37 6 1 1 0 56 7 95
2022 Procurement 25 0 44 25 5 0 0 25 31 15
2022 Real property 8 31 44 17 0 0 0 39 17 10
2022 Information management 12 38 36 9 4 2 0 51 13 55
2022 Information technology 14 30 34 15 7 0 0 44 22 85
2022 Data sciences 0 37 39 18 5 0 0 37 23 15
2022 Policy 3 25 40 19 13 0 0 28 32 100
2022 Project management 9 41 39 12 0 0 0 49 12 40
2022 Other services to the public 15 41 29 8 7 0 0 55 15 15
2022 None of the above 4 33 28 23 12 0 0 37 35 95
2020 Client contact centre 7 61 21 5 6 0 0 68 11 20
2020 Federal regulators 17 11 45 27 0 0 0 28 27 20
2020 Communications or public affairs 8 24 47 14 7 0 0 33 20 60
2020 Access to information and privacy 6 13 36 26 18 0 0 19 44 15
2020 Security 3 21 55 21 0 0 0 24 21 25
2020 Library services 13 32 45 10 0 0 0 45 10 25
2020 Legal services 5 21 44 22 8 0 0 26 30 1820
2020 Administration and operations 14 38 34 11 4 0 0 52 14 240
2020 Human resources 10 32 38 15 6 0 0 42 20 135
2020 Financial management 16 45 30 6 1 0 2 63 7 115
2020 Procurement 15 15 36 17 18 0 0 30 35 15
2020 Real property 7 36 48 8 0 0 0 44 8 15
2020 Information management 22 35 28 15 0 0 0 58 15 55
2020 Information technology 16 38 33 8 4 0 2 55 12 105
2020 Data sciences 0 65 13 14 7 0 0 65 22 15
2020 Policy 7 27 42 13 11 0 0 34 24 110
2020 Project management 13 42 33 8 4 0 0 55 12 25
2020 Other services to the public 7 38 51 4 0 0 0 45 4 15
2020 None of the above 8 29 38 14 11 0 0 37 25 85
2019 Client contact centre 27 26 27 14 6 0 0 53 20 20
2019 Federal regulators 6 5 69 19 0 0 0 11 19 15
2019 Communications or public affairs 12 34 44 8 2 0 0 46 10 60
2019 Access to information and privacy 24 23 22 13 18 0 0 47 31 20
2019 Security 11 28 44 14 3 0 0 39 17 30
2019 Library services 0 43 39 10 8 0 0 43 18 20
2019 Legal services 6 24 42 22 7 0 0 30 29 1530
2019 Administration and operations 18 36 34 9 2 0 0 55 11 235
2019 Human resources 11 37 34 12 6 0 0 48 18 130
2019 Financial management 24 41 31 3 0 0 0 66 3 110
2019 Procurement 7 49 12 12 20 0 0 56 32 15
2019 Information management 26 33 31 7 4 0 0 59 10 60
2019 Information technology 23 40 23 10 4 0 0 63 14 75
2019 Internal audit 30 43 20 0 8 0 0 72 8 10
2019 Policy 9 42 32 12 5 0 0 52 17 90
2019 Project management 22 33 30 15 0 0 0 55 15 20
2019 Other services to the public 5 74 20 0 0 0 0 80 0 15
2019 None of the above 12 28 34 16 8 0 1 41 24 85

Question 75. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 8 10 43 14 20 0 5 37 18 20
2024 Federal regulators 7 41 30 12 10 0 0 22 49 10
2024 Communications or public affairs 7 28 47 12 3 3 0 16 36 50
2024 Access to information and privacy 0 46 15 39 0 0 0 39 46 10
2024 Security 7 25 28 28 12 0 0 40 32 25
2024 Library services 8 34 39 11 8 0 0 20 41 25
2024 Legal services 16 28 39 13 3 0 0 16 44 1570
2024 Administration and operations 14 22 37 17 9 0 1 27 36 250
2024 Human resources 15 27 33 15 10 0 0 25 42 140
2024 Financial management 8 17 35 31 9 0 0 40 25 75
2024 Information management 15 9 42 28 4 0 3 33 24 45
2024 Information technology 18 15 43 15 7 0 1 23 33 70
2024 Data sciences 22 17 19 35 8 0 0 42 39 15
2024 Policy 18 25 43 12 2 0 0 14 43 95
2024 Project management 18 39 23 14 6 0 0 20 57 30
2024 Other services to the public 0 33 43 24 0 0 0 24 33 15
2024 None of the above 17 22 43 12 7 0 0 18 39 95
2022 Client contact centre 9 11 34 23 23 0 0 46 20 35
2022 Federal regulators 0 5 51 33 11 0 0 44 5 15
2022 Communications or public affairs 12 21 36 23 8 0 0 31 33 50
2022 Access to information and privacy 14 8 47 30 0 0 0 30 22 10
2022 Security 26 27 27 17 4 0 0 21 52 25
2022 Library services 24 5 32 38 0 0 0 38 30 15
2022 Legal services 12 26 41 14 5 0 0 19 39 1905
2022 Administration and operations 7 22 38 18 15 0 0 33 29 245
2022 Human resources 12 23 34 23 8 0 0 31 35 140
2022 Financial management 4 15 37 25 15 1 2 42 20 95
2022 Procurement 5 16 46 19 13 0 0 33 21 15
2022 Real property 0 45 32 23 0 0 0 23 45 10
2022 Information management 5 20 33 27 15 0 0 42 25 55
2022 Information technology 12 23 38 17 10 0 0 27 35 85
2022 Data sciences 5 19 38 28 10 0 0 38 25 15
2022 Policy 11 22 46 16 5 0 0 20 34 100
2022 Project management 2 11 44 28 14 0 0 42 14 40
2022 Other services to the public 7 9 53 24 8 0 0 31 16 15
2022 None of the above 18 19 35 20 7 0 1 27 37 95
2020 Client contact centre 6 11 42 41 0 0 0 41 17 20
2020 Federal regulators 6 23 30 30 12 0 0 42 29 15
2020 Communications or public affairs 8 41 36 12 3 0 0 15 49 60
2020 Access to information and privacy 36 25 19 13 6 0 0 19 61 15
2020 Security 17 22 49 0 13 0 0 13 38 25
2020 Library services 0 12 43 29 12 0 4 43 13 25
2020 Legal services 14 27 39 15 4 0 0 19 41 1815
2020 Administration and operations 10 20 37 24 9 0 1 33 30 240
2020 Human resources 18 18 40 19 5 0 0 23 37 135
2020 Financial management 7 16 40 28 8 0 1 37 23 115
2020 Procurement 7 50 36 7 0 0 0 7 57 15
2020 Real property 22 13 35 14 15 0 0 29 35 15
2020 Information management 7 15 33 35 9 0 0 44 23 55
2020 Information technology 9 14 41 27 8 1 1 35 23 105
2020 Data sciences 14 27 29 29 0 0 0 29 42 15
2020 Policy 17 22 37 16 8 0 0 24 39 115
2020 Project management 8 16 50 8 17 0 0 25 24 25
2020 Other services to the public 4 12 52 25 7 0 0 32 16 15
2020 None of the above 13 19 37 25 6 0 0 31 32 85
2019 Client contact centre 6 23 19 30 21 0 0 51 29 20
2019 Federal regulators 7 24 45 11 13 0 0 24 31 15
2019 Communications or public affairs 3 19 55 17 7 0 0 24 22 55
2019 Access to information and privacy 22 22 37 19 0 0 0 19 44 20
2019 Security 7 26 46 14 7 0 0 21 33 30
2019 Library services 14 8 34 44 0 0 0 44 22 20
2019 Legal services 12 26 42 16 5 0 0 21 38 1520
2019 Administration and operations 6 16 41 25 12 0 0 37 22 235
2019 Human resources 10 24 34 21 11 0 0 32 34 130
2019 Financial management 2 18 34 33 13 0 0 46 20 105
2019 Procurement 6 32 35 12 14 0 0 27 38 15
2019 Information management 9 11 36 31 12 0 0 44 20 60
2019 Information technology 5 18 35 27 15 0 0 42 23 75
2019 Internal audit 8 0 30 42 20 0 0 62 8 10
2019 Policy 8 23 38 27 4 0 0 31 31 90
2019 Project management 6 15 46 23 10 0 0 33 21 20
2019 Other services to the public 7 14 33 35 11 0 0 46 21 15
2019 None of the above 19 14 41 18 6 0 1 24 34 85
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Compensation

Pay or other compensation issues

Question 89. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 22 78 20
2024 Federal regulators 7 60 10
2024 Communications or public affairs 20 61 50
2024 Access to information and privacy 33 51 10
2024 Security 28 55 25
2024 Library services 31 51 25
2024 Legal services 35 42 1575
2024 Administration and operations 16 68 250
2024 Human resources 19 68 140
2024 Financial management 19 69 75
2024 Information management 16 67 45
2024 Information technology 22 68 70
2024 Data sciences 24 65 15
2024 Policy 39 45 95
2024 Project management 16 56 30
2024 Other services to the public 11 69 15
2024 None of the above 21 53 95
2022 Client contact centre 13 73 35
2022 Federal regulators 19 60 15
2022 Communications or public affairs 18 67 50
2022 Access to information and privacy 32 61 10
2022 Security 25 52 25
2022 Library services 5 84 15
2022 Legal services 23 54 1915
2022 Administration and operations 19 66 245
2022 Human resources 26 62 140
2022 Financial management 17 75 95
2022 Procurement 10 67 15
2022 Real property 24 65 10
2022 Information management 23 53 55
2022 Information technology 25 59 85
2022 Data sciences 21 72 15
2022 Policy 28 58 100
2022 Project management 40 54 40
2022 Other services to the public 32 38 15
2022 None of the above 25 55 95
2020 Client contact centre 32 58 20
2020 Federal regulators 11 45 20
2020 Communications or public affairs 44 42 60
2020 Access to information and privacy 26 32 15
2020 Security 50 33 25
2020 Library services 22 45 25
2020 Legal services 41 37 1820
2020 Administration and operations 32 52 240
2020 Human resources 36 49 135
2020 Financial management 32 61 115
2020 Procurement 27 42 15
2020 Real property 70 30 15
2020 Information management 33 49 55
2020 Information technology 35 45 105
2020 Data sciences 51 42 15
2020 Policy 33 48 115
2020 Project management 37 51 25
2020 Other services to the public 39 15 15
2020 None of the above 44 40 85

Question 90. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 28 72 10
2024 Legal services 25 75 550
2024 Administration and operations 41 59 45
2024 Human resources 31 69 25
2024 Financial management 26 74 15
2024 Information technology 56 44 15
2024 Policy 18 82 35
2024 None of the above 55 45 20
2022 Legal services 38 62 440
2022 Administration and operations 40 60 45
2022 Human resources 40 60 40
2022 Financial management 12 88 20
2022 Information management 34 66 10
2022 Information technology 48 52 20
2022 Policy 22 78 30
2022 Project management 52 48 20
2022 None of the above 31 69 25
2020 Communications or public affairs 26 74 25
2020 Security 17 83 10
2020 Legal services 32 68 740
2020 Administration and operations 34 66 80
2020 Human resources 43 57 50
2020 Financial management 21 79 35
2020 Real property 10 90 10
2020 Information management 48 52 20
2020 Information technology 29 71 40
2020 Policy 27 73 40
2020 None of the above 27 73 40

Question 93. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 11 8 4 8 4 19 61 39 20
2024 Federal regulators 54 7 10 0 9 0 19 67 33 10
2024 Communications or public affairs 38 19 12 5 5 3 18 48 52 50
2024 Access to information and privacy 24 15 29 0 16 0 16 29 71 10
2024 Security 35 8 10 3 13 10 21 51 49 25
2024 Library services 44 4 7 8 11 7 19 60 40 25
2024 Legal services 38 14 9 6 7 3 24 52 48 1575
2024 Administration and operations 40 18 7 5 6 3 22 53 47 250
2024 Human resources 42 14 11 11 6 1 14 50 50 140
2024 Financial management 48 9 7 5 12 3 15 59 41 75
2024 Information management 40 15 2 2 1 8 31 66 34 45
2024 Information technology 36 24 11 5 3 6 14 46 54 70
2024 Data sciences 41 10 18 6 11 0 14 48 52 15
2024 Policy 28 16 12 10 12 6 16 36 64 95
2024 Project management 29 24 11 7 13 0 16 35 65 30
2024 Other services to the public 31 30 8 0 5 0 26 42 58 15
2024 None of the above 37 15 12 5 3 4 24 52 48 95
2022 Client contact centre 51 12 13 6 0 0 18 35
2022 Federal regulators 38 5 10 0 6 0 41 15
2022 Communications or public affairs 42 23 9 9 7 0 11 50
2022 Access to information and privacy 40 32 0 0 7 7 14 10
2022 Security 48 13 12 3 12 0 12 25
2022 Library services 46 6 16 0 5 0 28 15
2022 Legal services 42 14 9 5 5 3 23 1915
2022 Administration and operations 38 16 8 11 6 4 18 245
2022 Human resources 43 21 10 8 1 1 16 140
2022 Financial management 42 21 13 6 5 2 10 95
2022 Procurement 39 10 26 0 15 0 9 15
2022 Real property 42 7 18 9 8 0 15 10
2022 Information management 31 20 12 5 9 11 12 55
2022 Information technology 41 14 26 3 6 2 8 85
2022 Data sciences 47 19 16 6 0 0 12 15
2022 Policy 39 18 14 3 6 4 17 100
2022 Project management 46 23 9 4 11 0 6 40
2022 Other services to the public 7 17 27 0 21 0 28 15
2022 None of the above 34 16 4 6 6 5 30 95
2020 Client contact centre 47 16 22 4 11 0 0 20
2020 Federal regulators 27 22 17 6 11 6 11 20
2020 Communications or public affairs 36 31 12 5 9 2 5 60
2020 Access to information and privacy 32 19 6 13 6 6 17 15
2020 Security 46 8 12 13 21 0 0 25
2020 Library services 45 16 18 0 4 0 16 25
2020 Legal services 42 18 12 7 5 2 13 1820
2020 Administration and operations 33 20 15 11 10 1 10 240
2020 Human resources 29 30 12 12 6 1 11 135
2020 Financial management 37 23 10 15 11 0 5 115
2020 Procurement 34 14 20 0 8 15 8 15
2020 Real property 43 14 14 0 14 0 14 15
2020 Information management 43 18 11 9 5 0 14 55
2020 Information technology 37 20 20 9 7 2 6 105
2020 Data sciences 27 14 22 14 14 0 7 15
2020 Policy 38 17 15 11 5 2 12 115
2020 Project management 42 26 12 4 8 0 8 25
2020 Other services to the public 35 20 12 6 11 0 15 15
2020 None of the above 32 12 18 11 5 0 22 85
2019 Client contact centre 45 5 12 6 23 0 8 20
2019 Federal regulators 37 31 6 6 20 0 0 15
2019 Communications or public affairs 30 19 13 11 8 2 16 60
2019 Access to information and privacy 25 23 26 5 5 7 9 20
2019 Security 25 18 17 10 24 0 7 30
2019 Library services 47 4 10 14 13 0 13 20
2019 Legal services 39 18 13 9 10 1 10 1520
2019 Administration and operations 36 18 14 11 14 1 6 235
2019 Human resources 30 16 21 12 15 0 6 130
2019 Financial management 26 17 22 9 18 0 9 105
2019 Procurement 30 22 30 7 12 0 0 15
2019 Information management 26 22 15 16 14 2 5 60
2019 Information technology 27 23 16 11 14 2 6 75
2019 Internal audit 35 20 20 10 16 0 0 10
2019 Policy 32 19 18 14 12 0 6 90
2019 Project management 27 20 20 19 0 5 9 20
2019 Other services to the public 33 19 21 0 13 0 14 15
2019 None of the above 37 14 9 11 17 3 9 85

Support to resolve pay or other compensation issues

Question 91. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 0 0 0 26 42 0 33 0 100 10
2024 Legal services 5 13 13 20 44 2 4 19 68 550
2024 Administration and operations 4 16 23 20 26 3 8 23 51 45
2024 Human resources 13 17 13 32 19 0 6 32 54 25
2024 Financial management 18 25 13 26 6 0 13 49 36 15
2024 Information technology 30 13 23 5 23 0 6 46 30 15
2024 Policy 6 11 15 12 51 3 2 17 67 35
2024 None of the above 8 19 15 11 18 10 20 38 41 20
2022 Legal services 8 18 11 19 37 0 6 28 60 445
2022 Administration and operations 13 20 9 25 24 3 7 36 54 45
2022 Human resources 13 32 15 7 20 8 5 52 31 40
2022 Financial management 16 17 43 5 19 0 0 33 24 20
2022 Information management 18 15 25 22 13 0 7 35 38 10
2022 Information technology 4 36 12 22 26 0 0 40 48 20
2022 Policy 10 18 10 14 37 0 10 32 56 25
2022 Project management 11 31 26 5 28 0 0 42 32 20
2022 None of the above 20 15 16 22 22 0 4 37 46 25
2020 Communications or public affairs 18 16 31 16 12 0 8 36 30 25
2020 Security 0 14 0 25 61 0 0 14 86 10
2020 Legal services 6 14 13 22 40 1 4 21 65 740
2020 Administration and operations 8 22 20 21 27 0 3 31 49 75
2020 Human resources 18 20 12 28 15 0 7 41 46 50
2020 Financial management 18 8 26 16 16 5 11 31 38 35
2020 Real property 10 22 30 28 0 10 0 35 31 10
2020 Information management 5 26 9 22 26 0 11 35 54 20
2020 Information technology 7 16 21 19 29 3 5 25 52 40
2020 Policy 0 26 19 10 37 3 5 29 51 40
2020 None of the above 10 21 5 24 40 0 0 31 64 40

Question 92. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 0 0 0 26 49 15 9 0 100 10
2024 Legal services 4 10 11 20 51 1 3 14 74 550
2024 Administration and operations 0 8 21 21 44 6 0 8 69 45
2024 Human resources 0 12 17 33 35 0 3 12 70 25
2024 Financial management 13 0 13 24 49 0 0 13 74 15
2024 Information technology 32 13 22 5 28 0 0 45 33 15
2024 Policy 0 11 5 19 63 2 0 11 84 35
2024 None of the above 9 15 16 30 30 0 0 24 60 20
2022 Legal services 4 15 9 21 46 1 3 20 70 445
2022 Administration and operations 7 14 5 19 50 2 2 22 72 45
2022 Human resources 4 24 16 17 29 0 9 31 51 40
2022 Financial management 0 11 11 28 50 0 0 11 78 20
2022 Information management 0 34 23 16 27 0 0 34 43 10
2022 Information technology 4 26 8 25 36 0 0 30 61 20
2022 Policy 15 11 14 23 31 0 7 27 58 30
2022 Project management 11 19 23 0 42 0 5 31 45 20
2022 None of the above 12 16 4 23 33 0 12 32 64 25
2020 Communications or public affairs 14 8 23 27 20 4 3 24 51 25
2020 Security 0 14 0 17 69 0 0 14 86 10
2020 Legal services 2 10 12 21 53 0 2 12 76 735
2020 Administration and operations 2 20 14 24 38 0 2 23 63 80
2020 Human resources 6 14 7 42 24 2 4 22 70 50
2020 Financial management 0 5 22 27 38 3 5 6 70 35
2020 Real property 0 22 10 50 8 10 0 25 64 10
2020 Information management 15 6 13 15 51 0 0 21 66 20
2020 Information technology 2 23 16 16 39 0 3 26 57 40
2020 Policy 5 24 8 15 46 0 2 29 63 40
2020 None of the above 7 7 5 16 56 3 5 16 78 40
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