2024 Public Service Employee Survey Results by Theme for Veterans Affairs Canada by Question 103. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2024 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Positive answers" and "Negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Results for questions 44, 73 and 93 are calculated differently than previous years to provide a more accurate and meaningful reflection of employee experiences. The calculation of negative answers now includes "To a very large extent", "To a large extent", "To a moderate extent" and "To a small extent". Because of this adjustment, results for these questions are not directly comparable to previous years.

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Employee engagement

Employee engagement

Question 8. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 36 12 7 6 0 0 75 13 175
2024 Health care practitioners 36 42 11 8 4 0 0 77 12 180
2024 Communications or public affairs 30 34 15 15 7 0 0 64 22 65
2024 Access to information and privacy 60 25 0 8 7 0 0 86 14 15
2024 Security 40 30 18 11 0 0 0 70 11 10
2024 Legal services 41 44 4 8 3 0 0 85 11 65
2024 Administration and operations 39 36 14 7 3 0 0 75 11 515
2024 Human resources 37 34 19 5 5 0 0 71 10 115
2024 Financial management 44 38 10 3 5 0 0 82 8 55
2024 Procurement 21 54 11 0 14 0 0 75 14 10
2024 Real property 30 40 8 22 0 0 0 71 22 15
2024 Information management 33 33 8 7 19 0 0 66 26 25
2024 Information technology 37 42 5 7 9 0 0 79 16 105
2024 Internal audit 41 35 18 6 0 0 0 76 6 10
2024 Data sciences 45 41 3 6 5 0 0 86 11 25
2024 Policy 28 29 12 24 6 0 0 57 30 50
2024 Project management 36 32 17 13 1 0 0 68 15 60
2024 Other services to the public 31 38 14 10 8 0 0 68 18 210
2024 None of the above 43 30 12 7 6 2 0 74 14 175
2022 Client contact centre 37 38 11 6 8 0 0 75 14 165
2022 Health care practitioners 46 37 8 4 5 0 0 83 9 280
2022 Communications or public affairs 30 31 16 19 3 0 0 61 23 65
2022 Access to information and privacy 75 16 4 0 5 0 0 91 5 20
2022 Security 65 35 0 0 0 0 0 100 0 10
2022 Legal services 63 27 7 2 2 0 0 89 3 50
2022 Administration and operations 47 36 8 5 4 0 0 83 10 470
2022 Human resources 47 37 5 7 4 0 0 85 11 95
2022 Financial management 45 41 9 1 4 0 0 86 5 65
2022 Information management 39 37 19 2 3 0 0 76 5 35
2022 Information technology 40 40 11 6 2 0 0 80 8 115
2022 Internal audit 53 32 8 7 0 0 0 85 7 15
2022 Evaluation 51 27 16 0 6 0 0 78 6 15
2022 Data sciences 47 39 4 10 0 0 0 85 10 20
2022 Policy 24 47 10 13 7 0 0 71 20 70
2022 Project management 48 35 10 4 3 0 0 83 7 75
2022 Other services to the public 42 36 7 7 7 0 0 78 15 220
2022 None of the above 42 39 10 4 5 0 0 81 9 185
2020 Client contact centre 41 39 10 6 4 0 0 80 10 245
2020 Health care practitioners 43 35 14 6 1 0 0 79 7 255
2020 Communications or public affairs 43 30 8 14 5 0 0 74 18 75
2020 Access to information and privacy 62 28 3 3 3 0 0 90 7 30
2020 Security 67 18 16 0 0 0 0 84 0 15
2020 Legal services 60 32 5 3 0 0 0 92 3 60
2020 Administration and operations 45 37 10 5 3 0 0 82 8 600
2020 Human resources 45 37 11 6 1 0 0 81 8 105
2020 Financial management 51 35 9 2 4 0 0 85 6 85
2020 Procurement 43 8 26 15 8 0 0 51 23 10
2020 Information management 42 34 0 15 9 0 0 76 24 35
2020 Information technology 47 40 7 6 1 0 0 87 7 105
2020 Internal audit 41 59 0 0 0 0 0 100 0 15
2020 Evaluation 60 34 6 0 0 0 0 94 0 15
2020 Data sciences 56 19 20 0 4 0 0 75 4 20
2020 Policy 30 53 8 8 2 0 0 83 9 65
2020 Project management 46 46 8 0 0 0 0 92 0 60
2020 Other services to the public 48 32 11 6 2 0 0 81 8 295
2020 None of the above 43 34 12 8 3 0 0 77 11 230
2019 Client contact centre 39 40 11 4 6 0 0 78 11 250
2019 Health care practitioners 46 34 7 9 4 1 0 81 13 200
2019 Communications or public affairs 41 47 10 1 0 0 0 89 1 65
2019 Access to information and privacy 63 31 3 0 3 0 0 94 3 30
2019 Security 61 39 0 0 0 0 0 100 0 10
2019 Legal services 60 26 8 6 0 0 0 86 6 50
2019 Administration and operations 40 37 10 7 6 0 0 77 12 505
2019 Human resources 39 41 11 8 1 0 0 80 9 115
2019 Financial management 42 32 14 8 4 0 0 74 12 80
2019 Procurement 47 45 0 0 8 0 0 92 8 10
2019 Information management 45 38 5 6 6 0 0 83 12 35
2019 Information technology 42 45 7 4 2 0 0 88 6 105
2019 Internal audit 67 33 0 0 0 0 0 100 0 10
2019 Evaluation 47 24 0 23 0 0 6 76 24 10
2019 Data sciences 54 37 5 0 5 0 0 91 5 15
2019 Policy 31 52 8 5 5 0 0 83 10 60
2019 Project management 39 41 10 6 3 0 0 81 9 65
2019 Other services to the public 43 30 14 8 5 0 0 73 14 220
2019 None of the above 35 35 14 11 5 0 0 70 16 245

Question 12. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 28 20 8 6 0 0 67 14 175
2024 Health care practitioners 35 33 11 12 9 0 0 68 21 180
2024 Communications or public affairs 24 36 14 14 12 0 0 61 26 65
2024 Access to information and privacy 53 24 5 8 10 0 0 77 18 15
2024 Security 11 49 8 31 0 0 0 61 31 10
2024 Legal services 52 22 10 10 6 0 0 74 16 65
2024 Administration and operations 38 33 11 11 7 0 0 71 18 515
2024 Human resources 47 33 3 9 7 0 0 81 16 115
2024 Financial management 48 37 3 7 5 0 0 86 11 55
2024 Procurement 21 42 26 11 0 0 0 63 11 10
2024 Real property 38 39 8 8 8 0 0 77 15 15
2024 Information management 21 52 12 4 12 0 0 72 16 25
2024 Information technology 38 36 7 7 13 0 0 74 19 105
2024 Internal audit 33 67 0 0 0 0 0 100 0 10
2024 Data sciences 34 44 0 11 11 0 0 78 22 25
2024 Policy 28 30 14 21 7 0 0 58 28 50
2024 Project management 46 25 16 9 4 0 0 71 13 60
2024 Other services to the public 25 37 14 12 12 0 0 62 24 210
2024 None of the above 31 39 10 8 10 2 0 71 18 175
2022 Client contact centre 26 43 11 10 9 0 1 69 20 165
2022 Health care practitioners 38 38 11 7 6 0 0 76 13 285
2022 Communications or public affairs 40 21 11 18 10 0 0 61 28 65
2022 Access to information and privacy 72 12 0 12 4 0 0 84 16 20
2022 Security 45 38 9 8 0 0 0 83 8 10
2022 Legal services 47 38 0 6 9 0 0 85 15 50
2022 Administration and operations 44 32 10 8 6 0 0 76 14 475
2022 Human resources 50 34 5 9 3 0 0 84 12 95
2022 Financial management 40 26 12 15 7 0 0 66 22 65
2022 Information management 42 29 8 12 9 0 0 71 21 35
2022 Information technology 49 29 14 6 1 0 1 79 6 115
2022 Internal audit 38 62 0 0 0 0 0 100 0 15
2022 Evaluation 42 28 16 7 6 0 0 70 13 15
2022 Data sciences 64 13 8 15 0 0 0 77 15 20
2022 Policy 24 45 14 11 6 0 0 69 17 70
2022 Project management 41 43 10 4 3 0 0 84 7 75
2022 Other services to the public 24 34 13 16 13 0 0 58 29 220
2022 None of the above 36 35 11 8 9 0 0 71 17 185
2020 Client contact centre 37 33 14 11 6 0 0 70 16 250
2020 Health care practitioners 38 38 14 7 3 0 0 77 10 255
2020 Communications or public affairs 46 31 6 13 4 0 0 77 16 75
2020 Access to information and privacy 66 28 3 0 3 0 0 93 3 30
2020 Security 67 18 16 0 0 0 0 84 0 15
2020 Legal services 53 27 10 7 3 0 0 80 10 60
2020 Administration and operations 42 33 12 9 4 0 0 76 13 600
2020 Human resources 44 38 7 9 3 0 0 82 12 105
2020 Financial management 40 37 4 10 8 0 0 77 18 85
2020 Procurement 52 17 0 23 8 0 0 70 30 10
2020 Information management 41 27 3 10 19 0 0 68 29 30
2020 Information technology 43 43 6 4 4 0 0 86 8 105
2020 Internal audit 46 47 0 6 0 0 0 94 6 15
2020 Evaluation 55 34 6 0 0 6 0 94 0 15
2020 Data sciences 38 39 8 10 4 0 0 78 14 20
2020 Policy 38 45 6 8 1 2 0 84 9 65
2020 Project management 41 37 14 5 3 0 0 78 8 60
2020 Other services to the public 39 37 13 7 3 0 0 77 10 290
2020 None of the above 33 40 15 8 3 1 0 74 11 230
2019 Client contact centre 28 35 15 15 7 0 0 63 22 250
2019 Health care practitioners 33 36 11 12 8 0 0 69 20 200
2019 Communications or public affairs 36 35 16 9 4 0 0 71 13 65
2019 Access to information and privacy 64 27 3 7 0 0 0 91 7 30
2019 Security 29 41 29 0 0 0 0 71 0 10
2019 Legal services 49 29 10 6 6 0 0 78 12 50
2019 Administration and operations 32 34 14 11 8 0 0 67 19 505
2019 Human resources 40 41 9 7 3 0 0 81 10 115
2019 Financial management 28 35 13 19 5 0 0 63 23 80
2019 Procurement 37 38 17 0 8 0 0 75 8 10
2019 Information management 41 25 11 11 12 0 0 67 23 35
2019 Information technology 36 42 14 4 3 0 0 78 7 105
2019 Internal audit 57 43 0 0 0 0 0 100 0 10
2019 Evaluation 47 30 23 0 0 0 0 77 0 10
2019 Data sciences 50 35 10 5 0 0 0 86 5 15
2019 Policy 43 35 14 6 2 0 0 78 8 60
2019 Project management 37 44 9 9 1 0 0 81 10 65
2019 Other services to the public 36 27 13 12 12 0 0 63 23 220
2019 None of the above 30 32 16 13 10 0 0 62 23 245

Question 13. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 29 8 4 3 0 0 85 6 175
2024 Health care practitioners 57 31 7 3 1 0 0 88 5 180
2024 Communications or public affairs 46 35 12 7 0 0 0 81 7 65
2024 Access to information and privacy 60 25 7 8 0 0 0 86 8 15
2024 Security 32 60 8 0 0 0 0 92 0 10
2024 Legal services 71 19 4 5 0 0 0 91 5 65
2024 Administration and operations 56 29 10 4 1 0 0 85 5 510
2024 Human resources 49 36 8 4 2 0 0 86 6 115
2024 Financial management 60 26 12 0 2 0 0 86 2 55
2024 Procurement 29 46 25 0 0 0 0 75 0 10
2024 Real property 52 40 0 0 8 0 0 92 8 15
2024 Information management 46 30 21 0 2 0 0 76 2 25
2024 Information technology 59 28 8 3 4 0 0 86 6 105
2024 Internal audit 51 41 8 0 0 0 0 92 0 10
2024 Data sciences 52 36 3 0 8 0 0 89 8 25
2024 Policy 31 33 18 6 12 0 0 64 18 50
2024 Project management 53 32 13 3 0 0 0 85 3 60
2024 Other services to the public 49 27 12 9 4 0 0 76 12 210
2024 None of the above 54 34 7 1 2 2 0 90 3 175
2022 Client contact centre 49 30 13 7 2 0 0 79 9 165
2022 Health care practitioners 56 32 8 3 1 0 0 88 4 285
2022 Communications or public affairs 43 34 16 3 6 0 0 76 8 65
2022 Access to information and privacy 80 16 0 4 0 0 0 96 4 20
2022 Security 83 17 0 0 0 0 0 100 0 10
2022 Legal services 72 19 3 6 0 0 0 91 6 50
2022 Administration and operations 58 29 7 4 1 0 0 88 5 475
2022 Human resources 65 25 4 5 0 0 0 91 5 95
2022 Financial management 64 24 8 1 3 0 0 88 4 65
2022 Information management 59 17 18 6 0 0 0 76 6 35
2022 Information technology 52 36 7 3 0 0 1 89 3 115
2022 Internal audit 53 33 14 0 0 0 0 86 0 15
2022 Evaluation 57 32 6 0 6 0 0 88 6 15
2022 Data sciences 68 32 0 0 0 0 0 100 0 20
2022 Policy 33 43 15 8 1 0 0 76 9 70
2022 Project management 56 33 9 3 0 0 0 88 3 75
2022 Other services to the public 54 31 6 5 3 0 0 85 9 220
2022 None of the above 58 30 7 4 1 0 0 88 5 185
2020 Client contact centre 56 31 9 3 2 0 0 87 5 245
2020 Health care practitioners 55 33 8 3 1 0 0 88 4 255
2020 Communications or public affairs 54 31 4 6 5 0 0 85 11 75
2020 Access to information and privacy 62 28 3 3 3 0 0 90 7 30
2020 Security 77 7 16 0 0 0 0 84 0 15
2020 Legal services 77 16 7 0 0 0 0 93 0 60
2020 Administration and operations 59 30 8 3 1 0 0 88 4 595
2020 Human resources 60 34 3 2 1 0 0 94 3 105
2020 Financial management 65 27 5 2 1 0 0 92 3 85
2020 Procurement 43 0 41 8 8 0 0 43 15 10
2020 Information management 63 28 6 0 3 0 0 91 3 35
2020 Information technology 62 32 5 0 1 0 0 94 1 105
2020 Internal audit 47 53 0 0 0 0 0 100 0 15
2020 Evaluation 61 39 0 0 0 0 0 100 0 15
2020 Data sciences 70 17 4 9 0 0 0 87 9 20
2020 Policy 49 40 6 2 2 2 0 90 3 65
2020 Project management 59 33 6 2 0 0 0 92 2 60
2020 Other services to the public 59 28 10 2 0 0 0 88 3 290
2020 None of the above 55 32 8 4 0 0 0 87 4 230
2019 Client contact centre 53 31 10 6 1 0 0 83 7 245
2019 Health care practitioners 55 33 6 4 2 0 0 89 6 195
2019 Communications or public affairs 55 35 8 1 0 0 0 90 1 60
2019 Access to information and privacy 73 21 6 0 0 0 0 94 0 30
2019 Security 71 10 20 0 0 0 0 80 0 10
2019 Legal services 76 20 2 2 0 0 0 96 2 50
2019 Administration and operations 57 28 9 3 2 0 0 86 5 505
2019 Human resources 57 31 10 2 0 0 0 88 2 115
2019 Financial management 52 33 11 5 0 0 0 84 5 75
2019 Procurement 73 27 0 0 0 0 0 100 0 10
2019 Information management 78 14 5 3 0 0 0 92 3 35
2019 Information technology 60 32 7 1 1 0 0 91 2 105
2019 Internal audit 75 25 0 0 0 0 0 100 0 10
2019 Evaluation 63 37 0 0 0 0 0 100 0 10
2019 Data sciences 50 41 5 5 0 0 0 91 5 15
2019 Policy 49 38 8 3 2 0 0 87 5 60
2019 Project management 51 34 7 6 1 0 0 85 8 65
2019 Other services to the public 53 28 10 6 2 0 0 81 8 220
2019 None of the above 55 24 13 6 3 0 0 78 8 245

Question 17. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 43 35 12 5 5 0 0 78 10 175
2024 Health care practitioners 42 38 11 8 1 0 0 80 9 180
2024 Communications or public affairs 34 36 14 11 6 0 0 69 17 65
2024 Access to information and privacy 71 15 4 0 11 0 0 86 11 15
2024 Security 48 22 30 0 0 0 0 70 0 10
2024 Legal services 55 33 6 4 2 0 0 88 6 65
2024 Administration and operations 43 37 10 6 3 0 0 81 9 515
2024 Human resources 38 45 9 4 2 0 0 84 7 115
2024 Financial management 62 25 8 3 2 0 0 86 5 55
2024 Procurement 9 44 47 0 0 0 0 53 0 10
2024 Real property 48 38 0 14 0 0 0 86 14 15
2024 Information management 45 29 3 11 13 0 0 73 24 25
2024 Information technology 39 42 7 7 4 0 0 81 12 105
2024 Internal audit 33 48 19 0 0 0 0 81 0 10
2024 Data sciences 38 45 12 0 5 0 0 83 5 25
2024 Policy 33 28 15 21 2 1 0 62 23 50
2024 Project management 39 37 18 5 0 0 0 76 5 60
2024 Other services to the public 33 39 13 9 6 0 0 72 15 210
2024 None of the above 43 34 13 4 5 2 0 78 9 175
2022 Client contact centre 36 41 11 6 6 0 0 77 12 165
2022 Health care practitioners 48 35 9 4 4 0 0 83 8 285
2022 Communications or public affairs 38 36 16 6 4 0 0 74 10 65
2022 Access to information and privacy 87 4 5 0 4 0 0 91 4 20
2022 Security 65 35 0 0 0 0 0 100 0 10
2022 Legal services 56 29 9 2 4 0 0 86 5 50
2022 Administration and operations 50 35 7 4 3 0 0 85 7 475
2022 Human resources 50 35 7 6 2 0 0 85 8 95
2022 Financial management 56 33 6 0 4 0 0 90 4 65
2022 Information management 46 30 17 5 3 0 0 76 7 35
2022 Information technology 50 35 9 4 0 1 0 86 4 115
2022 Internal audit 57 30 0 0 7 7 0 93 7 15
2022 Evaluation 43 39 12 0 6 0 0 82 6 15
2022 Data sciences 56 35 9 0 0 0 0 91 0 20
2022 Policy 24 51 8 14 3 0 0 75 17 70
2022 Project management 55 33 10 1 2 0 0 87 3 75
2022 Other services to the public 39 31 15 9 5 1 0 70 14 220
2022 None of the above 45 38 9 3 4 0 0 84 7 185
2020 Client contact centre 50 34 8 5 3 0 0 84 8 245
2020 Health care practitioners 51 33 11 2 2 0 0 85 4 255
2020 Communications or public affairs 48 34 5 10 2 0 0 82 13 75
2020 Access to information and privacy 66 24 3 0 7 0 0 90 7 30
2020 Security 84 16 0 0 0 0 0 100 0 15
2020 Legal services 69 20 6 5 0 0 0 88 5 60
2020 Administration and operations 51 36 7 5 2 0 0 87 7 600
2020 Human resources 48 41 5 4 2 0 0 90 5 105
2020 Financial management 58 32 3 3 4 0 0 90 7 85
2020 Procurement 26 44 8 15 8 0 0 70 23 10
2020 Information management 50 27 11 9 3 0 0 77 12 35
2020 Information technology 60 32 7 2 0 0 0 91 2 105
2020 Internal audit 67 33 0 0 0 0 0 100 0 15
2020 Evaluation 72 28 0 0 0 0 0 100 0 15
2020 Data sciences 67 12 12 4 4 0 0 80 8 20
2020 Policy 36 53 6 2 2 2 0 91 3 65
2020 Project management 47 46 2 5 0 0 0 94 5 60
2020 Other services to the public 50 34 9 4 3 0 0 84 7 295
2020 None of the above 44 35 11 8 1 1 0 80 9 230
2019 Client contact centre 45 34 9 9 2 0 0 80 11 250
2019 Health care practitioners 51 32 8 8 1 0 0 83 9 200
2019 Communications or public affairs 45 43 7 4 0 0 0 88 4 65
2019 Access to information and privacy 76 17 3 3 0 0 0 94 3 30
2019 Security 61 39 0 0 0 0 0 100 0 10
2019 Legal services 58 29 8 4 2 0 0 86 6 50
2019 Administration and operations 46 34 9 7 4 0 0 80 11 505
2019 Human resources 49 39 10 2 0 0 0 88 2 115
2019 Financial management 48 33 11 5 4 0 0 81 8 80
2019 Procurement 65 27 8 0 0 0 0 92 0 10
2019 Information management 53 33 0 11 3 0 0 86 14 35
2019 Information technology 50 38 7 5 1 0 0 88 6 105
2019 Internal audit 75 25 0 0 0 0 0 100 0 10
2019 Evaluation 64 13 23 0 0 0 0 77 0 10
2019 Data sciences 76 10 10 5 0 0 0 86 5 15
2019 Policy 42 37 11 7 3 0 0 80 10 60
2019 Project management 38 48 4 3 6 0 0 87 9 65
2019 Other services to the public 46 29 13 8 4 0 0 76 12 220
2019 None of the above 44 32 11 9 3 1 0 77 12 245

Question 54. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 33 13 8 6 0 1 73 14 175
2024 Health care practitioners 41 29 14 9 7 0 0 70 16 180
2024 Communications or public affairs 34 22 17 14 14 0 0 55 28 65
2024 Access to information and privacy 66 16 4 8 7 0 0 82 14 15
2024 Security 40 36 24 0 0 0 0 76 0 10
2024 Legal services 58 25 2 9 6 0 0 83 15 65
2024 Administration and operations 42 32 11 9 6 0 0 74 15 515
2024 Human resources 56 19 12 5 7 0 0 76 12 115
2024 Financial management 56 26 11 0 7 0 0 82 7 55
2024 Procurement 36 30 26 0 8 0 0 66 8 10
2024 Real property 38 40 22 0 0 0 0 78 0 15
2024 Information management 58 8 15 10 9 0 0 66 19 25
2024 Information technology 42 30 12 7 9 0 0 72 16 105
2024 Internal audit 30 44 19 8 0 0 0 73 8 10
2024 Data sciences 42 29 13 8 5 3 0 73 14 25
2024 Policy 27 34 19 13 7 0 0 60 20 50
2024 Project management 27 46 20 4 3 0 0 73 7 60
2024 Other services to the public 28 39 13 10 11 0 0 67 21 210
2024 None of the above 39 32 11 10 7 2 0 72 17 175
2022 Client contact centre 34 31 10 15 9 0 0 66 24 165
2022 Health care practitioners 47 27 13 6 7 0 0 74 14 280
2022 Communications or public affairs 28 30 20 16 7 0 0 57 22 65
2022 Access to information and privacy 72 19 0 5 4 0 0 91 9 20
2022 Security 65 19 8 0 8 0 0 84 8 10
2022 Legal services 42 28 10 3 15 0 0 71 19 50
2022 Administration and operations 47 30 8 7 6 0 0 78 14 475
2022 Human resources 41 36 10 3 9 0 0 78 13 95
2022 Financial management 43 31 13 9 3 0 2 75 12 65
2022 Information management 41 36 13 3 7 0 0 77 10 35
2022 Information technology 49 31 8 10 2 1 0 80 12 115
2022 Internal audit 31 55 14 0 0 0 0 86 0 15
2022 Evaluation 32 40 7 15 6 0 0 72 21 15
2022 Data sciences 42 36 4 14 4 0 0 78 18 20
2022 Policy 29 29 17 16 10 0 0 58 25 70
2022 Project management 42 41 9 5 3 0 0 83 8 75
2022 Other services to the public 31 31 12 13 14 0 0 61 27 220
2022 None of the above 44 30 11 7 8 0 0 74 15 185
2020 Client contact centre 49 30 13 2 7 0 0 79 8 245
2020 Health care practitioners 52 29 11 4 3 1 0 82 7 255
2020 Communications or public affairs 56 21 10 8 5 0 0 77 13 75
2020 Access to information and privacy 83 7 7 0 3 0 0 90 3 30
2020 Security 67 16 9 8 0 0 0 83 8 10
2020 Legal services 57 26 8 3 5 0 0 83 9 60
2020 Administration and operations 54 26 10 6 4 1 0 81 10 600
2020 Human resources 55 28 9 6 2 0 0 83 8 105
2020 Financial management 54 29 8 2 7 0 0 83 9 85
2020 Information management 41 23 17 13 3 3 0 67 16 35
2020 Information technology 62 27 12 0 0 0 0 88 0 105
2020 Internal audit 62 32 0 6 0 0 0 94 6 15
2020 Evaluation 65 17 6 6 0 6 0 88 6 15
2020 Data sciences 61 16 12 9 3 0 0 77 11 20
2020 Policy 45 29 17 8 0 0 0 75 8 65
2020 Project management 55 31 12 2 2 0 0 85 3 60
2020 Other services to the public 47 27 14 8 4 0 0 74 12 295
2020 None of the above 49 28 9 9 5 0 0 77 14 230
2019 Client contact centre 40 32 10 11 7 0 0 72 17 245
2019 Health care practitioners 38 32 14 8 8 0 0 70 16 200
2019 Communications or public affairs 37 34 20 3 4 2 0 72 7 65
2019 Access to information and privacy 73 18 3 3 3 0 0 91 6 30
2019 Legal services 45 31 10 12 2 0 0 77 14 50
2019 Administration and operations 39 32 13 8 8 0 0 71 16 505
2019 Human resources 43 35 12 5 4 0 0 79 9 115
2019 Financial management 34 41 8 11 6 0 0 76 17 75
2019 Procurement 34 33 26 0 8 0 0 67 8 10
2019 Information management 43 28 18 9 3 0 0 70 12 35
2019 Information technology 53 32 9 3 3 0 0 85 6 105
2019 Internal audit 55 45 0 0 0 0 0 100 0 10
2019 Evaluation 47 30 23 0 0 0 0 77 0 10
2019 Data sciences 50 50 0 0 0 0 0 100 0 15
2019 Policy 34 29 18 17 2 0 0 63 19 60
2019 Project management 33 44 6 9 8 0 0 77 16 65
2019 Other services to the public 33 29 15 12 11 0 0 62 23 220
2019 None of the above 42 22 17 9 9 1 0 65 17 245

Question 55. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 31 12 7 8 1 1 72 16 175
2024 Health care practitioners 39 31 12 10 8 0 0 70 18 180
2024 Communications or public affairs 31 25 17 17 10 0 0 55 27 65
2024 Access to information and privacy 71 11 4 8 7 0 0 82 14 15
2024 Security 29 36 24 11 0 0 0 65 11 10
2024 Legal services 57 25 1 13 4 0 0 82 17 65
2024 Administration and operations 40 32 13 10 5 0 0 72 15 510
2024 Human resources 54 25 8 5 7 0 0 79 12 115
2024 Financial management 52 32 9 3 3 0 0 84 7 55
2024 Procurement 25 41 34 0 0 0 0 66 0 10
2024 Real property 30 48 14 8 0 0 0 78 8 15
2024 Information management 51 15 17 11 6 0 0 66 17 25
2024 Information technology 46 24 12 8 10 0 0 70 18 105
2024 Internal audit 23 51 27 0 0 0 0 73 0 10
2024 Data sciences 46 22 7 12 13 0 0 68 25 25
2024 Policy 27 32 14 22 6 0 0 59 28 50
2024 Project management 27 45 19 8 1 0 0 72 9 60
2024 Other services to the public 24 44 12 8 11 0 0 68 20 210
2024 None of the above 36 31 13 12 6 2 1 69 18 175
2022 Client contact centre 34 31 11 11 13 0 0 65 24 165
2022 Health care practitioners 43 35 8 7 7 0 0 78 14 280
2022 Communications or public affairs 26 30 14 14 16 0 0 56 31 65
2022 Access to information and privacy 72 19 0 0 9 0 0 91 9 20
2022 Security 45 47 8 0 0 0 0 92 0 10
2022 Legal services 46 23 10 11 9 0 0 69 20 50
2022 Administration and operations 44 32 10 7 7 0 0 76 14 470
2022 Human resources 40 36 13 4 7 0 0 76 11 95
2022 Financial management 39 37 7 10 6 0 0 77 16 65
2022 Information management 38 41 10 0 10 0 0 79 10 35
2022 Information technology 44 36 12 6 2 0 0 79 8 115
2022 Internal audit 38 38 24 0 0 0 0 76 0 15
2022 Evaluation 32 35 13 15 6 0 0 66 21 15
2022 Data sciences 47 27 4 23 0 0 0 73 23 20
2022 Policy 24 37 13 17 10 0 0 61 26 70
2022 Project management 48 39 9 1 3 0 0 86 4 75
2022 Other services to the public 29 31 12 14 13 0 0 60 27 220
2022 None of the above 40 33 11 10 6 0 0 73 16 185
2020 Client contact centre 49 29 11 5 6 0 0 78 11 245
2020 Health care practitioners 49 34 8 5 3 1 0 84 8 255
2020 Communications or public affairs 51 27 6 10 7 0 0 77 17 75
2020 Access to information and privacy 80 10 7 0 3 0 0 90 3 30
2020 Security 70 15 16 0 0 0 0 84 0 15
2020 Legal services 64 24 3 9 0 0 0 88 9 60
2020 Administration and operations 51 30 9 5 4 0 0 82 9 600
2020 Human resources 54 28 10 5 3 0 0 83 7 105
2020 Financial management 52 29 10 2 7 0 0 81 9 85
2020 Procurement 70 8 15 8 0 0 0 77 8 10
2020 Information management 42 26 18 13 0 0 0 69 13 35
2020 Information technology 60 32 9 0 0 0 0 91 0 105
2020 Internal audit 62 32 0 6 0 0 0 94 6 15
2020 Evaluation 59 35 5 0 0 0 0 95 0 15
2020 Data sciences 55 22 15 9 0 0 0 77 9 20
2020 Policy 42 37 13 8 0 0 0 80 8 65
2020 Project management 55 29 12 3 2 0 0 83 5 60
2020 Other services to the public 48 29 12 8 3 0 0 77 11 290
2020 None of the above 49 28 12 9 3 0 0 76 12 235
2019 Client contact centre 39 29 14 12 6 0 0 68 18 245
2019 Health care practitioners 36 34 12 10 8 0 0 70 18 200
2019 Communications or public affairs 31 50 10 6 2 2 0 82 7 60
2019 Access to information and privacy 69 18 3 9 0 0 0 87 9 30
2019 Security 49 32 20 0 0 0 0 80 0 10
2019 Legal services 45 33 8 12 2 0 0 78 14 50
2019 Administration and operations 37 34 14 9 6 0 0 71 15 500
2019 Human resources 43 36 8 10 3 0 0 78 13 110
2019 Financial management 32 45 7 9 7 0 0 77 15 80
2019 Procurement 26 41 26 8 0 0 0 67 8 10
2019 Information management 40 33 13 12 3 0 0 73 15 35
2019 Information technology 50 37 6 6 2 0 0 87 8 105
2019 Internal audit 55 45 0 0 0 0 0 100 0 10
2019 Evaluation 40 30 0 7 23 0 0 70 30 10
2019 Data sciences 45 55 0 0 0 0 0 100 0 15
2019 Policy 31 40 11 15 3 0 0 71 18 60
2019 Project management 33 49 9 1 8 0 0 82 9 65
2019 Other services to the public 33 31 13 14 8 0 0 65 22 220
2019 None of the above 40 25 17 11 7 1 0 65 18 245

Question 56. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 19 15 9 10 8 1 63 20 175
2024 Health care practitioners 39 20 15 11 11 3 0 62 22 180
2024 Communications or public affairs 29 26 14 10 17 4 0 58 28 65
2024 Access to information and privacy 61 14 11 8 7 0 0 75 14 15
2024 Security 29 16 19 13 0 24 0 58 17 10
2024 Legal services 54 14 7 15 6 5 0 71 22 65
2024 Administration and operations 38 27 15 10 6 4 0 67 17 510
2024 Human resources 56 16 11 8 7 3 0 74 15 115
2024 Financial management 48 28 6 8 7 0 2 78 15 55
2024 Procurement 9 20 35 12 8 15 0 35 24 10
2024 Real property 30 34 28 0 8 0 0 64 8 15
2024 Information management 45 10 11 21 13 0 0 55 34 25
2024 Information technology 34 30 16 10 7 3 0 67 17 105
2024 Internal audit 41 14 35 10 0 0 0 55 10 10
2024 Data sciences 47 18 12 14 9 0 0 65 24 25
2024 Policy 29 16 24 19 8 4 0 47 28 50
2024 Project management 30 28 23 11 4 5 0 60 16 60
2024 Other services to the public 24 31 12 14 13 7 0 59 29 210
2024 None of the above 33 21 20 11 8 7 0 58 20 175
2022 Client contact centre 32 20 17 11 16 4 1 55 28 165
2022 Health care practitioners 39 23 17 6 10 4 1 65 17 280
2022 Communications or public affairs 31 18 19 7 21 4 0 52 29 65
2022 Access to information and privacy 57 11 15 8 9 0 0 69 17 20
2022 Security 55 20 9 8 8 0 0 75 16 10
2022 Legal services 47 12 12 13 14 2 0 60 28 50
2022 Administration and operations 42 25 12 10 7 3 0 70 17 475
2022 Human resources 41 25 17 6 7 2 2 69 14 95
2022 Financial management 42 27 8 11 11 1 0 70 22 65
2022 Information management 33 32 22 0 10 3 0 67 10 35
2022 Information technology 42 23 17 10 4 2 2 68 15 115
2022 Internal audit 37 24 25 7 0 7 0 66 8 15
2022 Evaluation 32 16 25 0 21 6 0 51 22 15
2022 Data sciences 37 22 12 16 13 0 0 59 29 20
2022 Policy 23 21 17 20 17 3 0 45 38 70
2022 Project management 35 29 22 6 5 3 0 66 11 75
2022 Other services to the public 27 23 14 17 14 4 0 53 32 220
2022 None of the above 36 28 14 9 10 3 0 67 19 185
2020 Client contact centre 38 21 16 10 8 5 0 63 19 245
2020 Health care practitioners 46 22 10 10 6 5 0 72 17 255
2020 Communications or public affairs 39 26 16 13 7 0 0 64 20 75
2020 Access to information and privacy 66 11 10 7 0 7 0 82 7 30
2020 Security 77 0 15 8 0 0 0 77 8 15
2020 Legal services 46 26 10 8 5 3 2 75 14 60
2020 Administration and operations 44 24 14 10 5 3 0 70 15 600
2020 Human resources 44 23 18 10 4 1 0 67 14 105
2020 Financial management 54 20 14 5 6 1 0 75 11 85
2020 Procurement 34 0 59 8 0 0 0 34 8 10
2020 Information management 40 12 15 17 13 3 0 53 31 35
2020 Information technology 53 29 13 3 1 1 0 83 4 105
2020 Internal audit 61 26 7 6 0 0 0 87 6 15
2020 Evaluation 37 35 22 6 0 0 0 72 6 15
2020 Data sciences 41 29 4 12 3 11 0 79 17 20
2020 Policy 36 25 13 22 0 5 0 64 23 65
2020 Project management 50 30 10 10 0 0 0 80 10 60
2020 Other services to the public 43 19 18 10 6 4 0 64 17 295
2020 None of the above 44 22 13 11 7 3 0 67 19 235
2019 Client contact centre 34 19 17 13 13 4 0 55 28 250
2019 Health care practitioners 39 22 18 13 5 2 0 62 19 200
2019 Communications or public affairs 35 21 17 14 6 7 0 60 22 60
2019 Access to information and privacy 55 20 18 7 0 0 0 75 7 30
2019 Security 61 20 0 20 0 0 0 80 20 10
2019 Legal services 49 18 16 4 14 0 0 66 18 50
2019 Administration and operations 35 24 18 12 9 2 0 60 21 505
2019 Human resources 36 23 15 9 8 6 2 65 18 115
2019 Financial management 34 26 13 15 11 1 0 61 27 80
2019 Procurement 26 33 26 8 8 0 0 59 15 10
2019 Information management 39 19 24 11 6 0 0 58 17 35
2019 Information technology 41 27 19 8 4 1 0 69 12 105
2019 Internal audit 41 40 10 0 0 9 0 89 0 10
2019 Evaluation 47 22 31 0 0 0 0 69 0 10
2019 Data sciences 46 40 10 0 5 0 0 86 5 15
2019 Policy 23 25 30 14 3 5 0 50 19 60
2019 Project management 34 27 18 10 9 2 0 62 19 65
2019 Other services to the public 31 22 19 12 13 2 1 55 26 220
2019 None of the above 34 19 17 14 11 3 1 55 27 245
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Leadership

Immediate supervisor

Question 26. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 43 31 10 3 2 2 9 82 6 175
2024 Health care practitioners 48 27 13 4 4 1 3 78 8 180
2024 Communications or public affairs 48 26 11 9 3 0 3 77 12 65
2024 Access to information and privacy 43 27 12 11 0 0 7 75 12 15
2024 Security 24 21 37 0 11 0 8 49 11 10
2024 Legal services 44 19 12 7 4 0 14 73 13 65
2024 Administration and operations 48 26 12 4 3 1 5 80 7 510
2024 Human resources 55 22 11 3 4 1 3 80 8 115
2024 Financial management 52 22 14 5 0 2 6 80 5 55
2024 Procurement 77 12 11 0 0 0 0 89 0 10
2024 Real property 71 21 0 8 0 0 0 92 8 15
2024 Information management 47 18 29 0 2 0 4 68 3 25
2024 Information technology 57 23 16 3 0 0 2 81 3 105
2024 Internal audit 64 15 10 0 0 0 11 89 0 10
2024 Data sciences 47 44 7 0 0 0 3 93 0 25
2024 Policy 54 21 13 10 0 0 3 77 10 50
2024 Project management 57 21 12 4 2 3 2 82 6 60
2024 Other services to the public 47 29 11 4 7 0 3 78 11 210
2024 None of the above 44 25 16 2 4 3 6 76 6 175
2022 Client contact centre 41 27 14 4 6 1 8 74 11 165
2022 Health care practitioners 54 27 10 2 2 1 4 86 4 285
2022 Communications or public affairs 45 31 12 7 2 1 1 79 9 65
2022 Access to information and privacy 47 26 4 7 4 0 12 83 13 20
2022 Security 75 25 0 0 0 0 0 100 0 10
2022 Legal services 36 20 18 4 8 0 15 65 14 50
2022 Administration and operations 53 23 10 4 4 2 4 81 8 475
2022 Human resources 64 14 15 3 0 0 4 82 3 95
2022 Financial management 45 27 15 1 2 2 6 79 4 65
2022 Information management 47 22 14 3 14 0 0 69 17 35
2022 Information technology 63 21 8 3 1 0 3 87 5 115
2022 Internal audit 59 17 14 0 0 0 10 84 0 15
2022 Evaluation 71 11 12 0 6 0 0 82 6 15
2022 Data sciences 71 13 11 5 0 0 0 84 5 20
2022 Policy 57 17 9 9 2 0 7 79 11 70
2022 Project management 67 26 1 3 2 0 2 94 4 75
2022 Other services to the public 43 33 10 6 5 1 2 79 11 220
2022 None of the above 55 21 13 4 2 1 4 80 6 185
2020 Client contact centre 46 25 15 3 4 1 7 76 7 245
2020 Health care practitioners 51 26 9 3 2 3 6 85 5 255
2020 Communications or public affairs 65 22 2 1 6 1 1 90 7 75
2020 Access to information and privacy 55 27 11 4 3 0 0 82 7 30
2020 Security 62 30 7 0 0 0 0 93 0 15
2020 Legal services 39 26 18 3 2 2 11 74 5 60
2020 Administration and operations 51 23 16 2 2 2 4 78 4 600
2020 Human resources 62 19 15 4 0 0 1 81 4 105
2020 Financial management 47 28 11 2 5 0 7 81 7 85
2020 Procurement 17 15 52 8 0 0 8 35 8 10
2020 Information management 47 23 15 3 9 0 3 72 13 35
2020 Information technology 70 16 8 1 4 0 1 86 5 105
2020 Internal audit 60 21 6 13 0 0 0 81 13 15
2020 Evaluation 77 6 0 6 0 6 6 94 6 15
2020 Data sciences 61 25 14 0 0 0 0 86 0 20
2020 Policy 64 22 9 2 2 2 0 87 3 65
2020 Project management 68 24 5 3 0 0 0 92 3 60
2020 Other services to the public 55 19 11 4 4 3 5 80 8 295
2020 None of the above 52 24 10 4 3 4 3 82 8 235
2019 Client contact centre 46 26 13 3 5 1 6 78 9 250
2019 Health care practitioners 43 33 16 1 3 1 3 79 4 200
2019 Communications or public affairs 56 24 10 0 3 0 7 86 3 65
2019 Access to information and privacy 65 28 0 4 4 0 0 93 7 30
2019 Security 49 22 20 10 0 0 0 71 10 10
2019 Legal services 41 16 20 6 2 0 14 67 9 50
2019 Administration and operations 47 21 18 7 4 1 3 71 11 505
2019 Human resources 59 21 14 2 2 1 2 83 3 115
2019 Financial management 46 24 17 9 4 0 1 70 13 75
2019 Procurement 49 43 0 0 8 0 0 92 8 10
2019 Information management 39 11 27 3 9 0 11 57 13 35
2019 Information technology 56 30 11 1 1 0 1 87 2 105
2019 Evaluation 70 0 7 23 0 0 0 70 23 10
2019 Data sciences 65 15 5 0 0 14 0 94 0 15
2019 Policy 58 26 13 3 0 0 0 84 3 60
2019 Project management 54 31 7 6 1 0 0 85 7 65
2019 Other services to the public 51 24 11 7 3 0 4 79 10 220
2019 None of the above 47 21 16 4 5 2 4 72 10 245

Question 29. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 53 34 7 2 3 0 1 88 5 175
2024 Health care practitioners 57 28 5 3 5 1 0 87 8 180
2024 Communications or public affairs 46 24 9 10 11 0 0 70 21 65
2024 Access to information and privacy 47 49 0 4 0 0 0 96 4 15
2024 Security 35 17 0 29 11 0 8 57 43 10
2024 Legal services 66 25 4 2 3 0 0 91 4 65
2024 Administration and operations 55 25 9 6 4 0 1 81 10 515
2024 Human resources 61 22 8 2 5 1 1 84 7 115
2024 Financial management 55 37 1 0 6 0 0 93 6 55
2024 Procurement 53 33 14 0 0 0 0 86 0 10
2024 Real property 53 32 0 8 8 0 0 85 15 15
2024 Information management 38 35 9 15 2 0 0 73 18 25
2024 Information technology 55 28 9 5 3 0 0 83 8 105
2024 Internal audit 68 6 7 19 0 0 0 74 19 10
2024 Data sciences 54 28 10 7 3 0 0 81 9 25
2024 Policy 48 26 4 20 1 0 0 74 22 50
2024 Project management 44 33 9 7 5 1 0 78 13 60
2024 Other services to the public 48 34 7 5 6 0 0 83 10 210
2024 None of the above 53 27 7 6 4 2 1 82 11 175
2022 Client contact centre 44 35 12 4 4 1 1 81 7 165
2022 Health care practitioners 62 25 6 6 1 0 0 87 7 285
2022 Communications or public affairs 44 36 2 5 10 2 0 82 16 65
2022 Access to information and privacy 72 24 0 4 0 0 0 96 4 20
2022 Security 56 27 9 0 8 0 0 83 8 10
2022 Legal services 56 29 3 4 6 0 2 86 10 50
2022 Administration and operations 54 26 8 7 5 0 1 81 11 470
2022 Human resources 58 32 5 0 4 0 0 91 4 95
2022 Financial management 60 23 4 6 7 0 0 83 13 65
2022 Information management 55 20 9 17 0 0 0 74 17 35
2022 Information technology 59 24 7 7 2 2 1 85 8 115
2022 Internal audit 55 39 7 0 0 0 0 93 0 15
2022 Evaluation 48 33 7 12 0 0 0 81 12 15
2022 Data sciences 63 23 5 9 0 0 0 86 9 20
2022 Policy 43 35 3 14 4 1 0 79 18 70
2022 Project management 56 30 7 7 0 0 0 86 7 75
2022 Other services to the public 38 37 8 10 7 0 0 75 17 215
2022 None of the above 57 24 12 3 3 0 1 82 6 180
2020 Client contact centre 55 27 12 3 2 0 1 83 6 245
2020 Health care practitioners 55 29 7 6 1 1 1 85 8 255
2020 Communications or public affairs 67 18 2 3 8 1 0 86 11 75
2020 Access to information and privacy 69 14 7 7 3 0 0 83 10 30
2020 Security 59 26 7 7 0 0 0 85 7 15
2020 Legal services 53 28 8 7 2 2 2 83 9 60
2020 Administration and operations 55 27 8 6 4 0 1 83 9 605
2020 Human resources 66 24 3 6 2 0 0 89 8 105
2020 Financial management 52 26 5 9 7 0 1 79 16 85
2020 Procurement 70 15 0 0 15 0 0 85 15 10
2020 Information management 49 27 6 13 3 3 0 78 16 35
2020 Information technology 60 27 6 2 4 2 0 88 6 105
2020 Internal audit 74 26 0 0 0 0 0 100 0 15
2020 Evaluation 61 39 0 0 0 0 0 100 0 15
2020 Data sciences 64 21 3 0 13 0 0 85 13 20
2020 Policy 55 34 8 3 0 0 0 89 3 65
2020 Project management 62 19 7 10 2 2 0 81 12 60
2020 Other services to the public 54 27 8 5 5 2 1 82 10 295
2020 None of the above 51 27 9 6 4 2 1 80 11 235
2019 Client contact centre 52 29 7 5 6 1 0 82 11 245
2019 Health care practitioners 46 31 11 8 3 0 1 77 12 200
2019 Communications or public affairs 47 35 6 4 4 0 3 85 9 65
2019 Access to information and privacy 65 20 3 8 4 0 0 85 11 30
2019 Security 29 51 10 0 10 0 0 80 10 10
2019 Legal services 45 22 14 12 8 0 0 66 20 50
2019 Administration and operations 44 26 11 10 6 1 1 72 17 500
2019 Human resources 55 30 7 5 4 0 0 85 8 115
2019 Financial management 43 27 7 16 7 0 0 70 23 80
2019 Procurement 49 27 0 8 17 0 0 75 25 10
2019 Information management 52 17 15 8 6 3 0 71 14 35
2019 Information technology 49 32 11 7 2 0 0 81 8 105
2019 Internal audit 81 19 0 0 0 0 0 100 0 10
2019 Evaluation 40 23 7 23 7 0 0 63 30 10
2019 Data sciences 70 25 0 0 0 0 5 100 0 15
2019 Policy 49 29 6 9 6 0 0 78 16 60
2019 Project management 35 31 15 14 6 0 0 65 19 65
2019 Other services to the public 46 30 11 9 3 0 0 77 13 220
2019 None of the above 43 28 11 11 6 0 1 71 18 245

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 62 23 10 3 3 0 0 85 6 175
2024 Health care practitioners 65 19 8 3 5 0 0 84 8 180
2024 Communications or public affairs 53 21 10 8 8 0 0 74 16 65
2024 Access to information and privacy 75 18 0 7 0 0 0 93 7 15
2024 Security 61 8 21 0 11 0 0 69 11 10
2024 Legal services 73 18 4 2 3 0 0 91 4 65
2024 Administration and operations 62 21 8 5 4 0 0 84 8 515
2024 Human resources 67 17 5 6 4 1 0 85 9 115
2024 Financial management 65 25 5 1 3 0 0 90 5 55
2024 Procurement 79 0 12 10 0 0 0 79 10 10
2024 Real property 70 22 0 0 8 0 0 92 8 15
2024 Information management 52 26 9 10 3 0 0 78 13 25
2024 Information technology 60 28 10 2 0 0 0 88 2 105
2024 Internal audit 78 6 16 0 0 0 0 84 0 10
2024 Data sciences 50 28 7 15 0 0 0 78 15 25
2024 Policy 56 15 8 14 7 0 0 71 21 50
2024 Project management 54 26 10 9 2 0 0 80 10 60
2024 Other services to the public 58 23 9 5 5 0 0 81 10 210
2024 None of the above 63 21 4 4 6 2 0 86 10 175
2022 Client contact centre 51 29 9 5 5 1 0 81 10 165
2022 Health care practitioners 67 20 8 4 2 0 0 86 6 285
2022 Communications or public affairs 62 16 5 13 5 0 0 78 17 65
2022 Access to information and privacy 87 8 0 5 0 0 0 95 5 20
2022 Security 65 27 0 8 0 0 0 92 8 10
2022 Legal services 71 16 4 4 6 0 0 87 10 50
2022 Administration and operations 65 19 7 5 4 0 0 84 9 475
2022 Human resources 73 20 2 3 2 0 0 93 5 95
2022 Financial management 59 23 6 5 7 0 0 82 12 65
2022 Information management 55 33 3 7 3 0 0 88 9 35
2022 Information technology 63 23 10 3 0 0 1 87 3 115
2022 Internal audit 52 41 0 7 0 0 0 93 7 15
2022 Evaluation 53 29 11 0 6 0 0 82 6 15
2022 Data sciences 78 17 4 0 0 0 0 96 0 20
2022 Policy 54 26 7 6 7 0 0 80 14 70
2022 Project management 60 26 8 3 3 0 0 86 6 75
2022 Other services to the public 52 27 6 6 10 0 0 79 15 220
2022 None of the above 64 18 8 8 2 0 0 82 9 185
2020 Client contact centre 58 24 10 6 2 0 0 82 8 250
2020 Health care practitioners 61 24 7 5 4 0 0 85 8 255
2020 Communications or public affairs 65 18 4 8 5 0 0 83 13 75
2020 Access to information and privacy 83 11 0 0 7 0 0 93 7 30
2020 Security 74 19 7 0 0 0 0 93 0 15
2020 Legal services 69 20 7 5 0 0 0 88 5 60
2020 Administration and operations 65 20 8 5 2 0 0 85 7 600
2020 Human resources 74 12 3 6 4 0 0 87 10 105
2020 Financial management 63 22 6 6 5 0 0 84 10 85
2020 Procurement 70 8 23 0 0 0 0 77 0 10
2020 Information management 67 6 14 6 6 0 0 73 12 35
2020 Information technology 71 22 2 4 1 0 0 93 5 105
2020 Internal audit 74 26 0 0 0 0 0 100 0 15
2020 Evaluation 72 28 0 0 0 0 0 100 0 15
2020 Data sciences 72 13 7 4 4 0 0 85 8 20
2020 Policy 62 28 3 3 2 0 2 92 5 65
2020 Project management 67 23 5 2 3 0 0 90 5 60
2020 Other services to the public 61 23 7 4 4 1 0 84 9 295
2020 None of the above 57 27 8 5 3 0 0 85 7 230
2019 Client contact centre 57 25 8 6 4 0 0 82 10 250
2019 Health care practitioners 53 31 8 2 5 1 0 85 7 200
2019 Communications or public affairs 47 36 3 9 4 0 2 84 13 65
2019 Access to information and privacy 66 21 2 7 4 0 0 88 10 30
2019 Legal services 50 26 8 12 4 0 0 76 16 50
2019 Administration and operations 52 26 10 6 5 0 0 78 12 505
2019 Human resources 64 21 8 6 2 0 0 84 8 115
2019 Financial management 49 35 5 5 6 0 0 84 11 80
2019 Procurement 53 30 0 9 8 0 0 83 17 10
2019 Information management 61 26 0 6 8 0 0 86 14 35
2019 Information technology 58 30 7 4 2 0 0 88 5 105
2019 Internal audit 73 27 0 0 0 0 0 100 0 10
2019 Evaluation 50 20 0 23 7 0 0 70 30 10
2019 Data sciences 100 0 0 0 0 0 0 100 0 15
2019 Policy 50 33 5 8 5 0 0 82 13 60
2019 Project management 44 30 7 17 0 0 2 76 17 65
2019 Other services to the public 55 21 9 9 6 0 0 76 15 220
2019 None of the above 51 24 8 9 7 0 0 76 16 245

Senior management

Question 33. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 29 14 10 4 6 1 70 15 175
2024 Health care practitioners 33 29 13 10 6 9 0 69 17 180
2024 Communications or public affairs 18 24 16 18 17 7 0 46 37 65
2024 Access to information and privacy 62 20 4 8 7 0 0 82 15 15
2024 Security 40 21 8 13 11 8 0 66 26 10
2024 Legal services 64 18 3 5 6 3 0 85 11 65
2024 Administration and operations 36 29 13 6 6 10 0 72 13 510
2024 Human resources 39 26 8 9 12 7 0 70 22 115
2024 Financial management 43 29 11 9 4 4 0 75 14 55
2024 Procurement 29 18 33 11 8 0 0 47 20 10
2024 Real property 24 26 28 15 6 0 0 51 21 15
2024 Information management 43 32 12 0 6 7 0 81 6 25
2024 Information technology 40 24 10 7 9 8 1 70 19 105
2024 Internal audit 24 33 28 15 0 0 0 57 15 10
2024 Data sciences 32 32 15 3 5 12 0 73 10 25
2024 Policy 24 21 17 14 13 11 0 50 31 50
2024 Project management 34 25 22 11 5 4 0 61 16 60
2024 Other services to the public 30 28 16 5 12 10 0 64 19 210
2024 None of the above 31 25 15 9 10 10 0 63 21 175
2022 Client contact centre 35 23 14 8 5 14 1 68 16 165
2022 Health care practitioners 42 29 14 4 4 7 0 76 9 285
2022 Communications or public affairs 27 31 14 8 13 7 0 62 23 65
2022 Access to information and privacy 52 23 4 12 5 5 0 78 18 20
2022 Security 37 47 0 0 16 0 0 84 16 10
2022 Legal services 51 27 8 6 8 0 0 79 13 50
2022 Administration and operations 44 25 11 5 6 8 0 75 12 475
2022 Human resources 37 28 11 11 9 4 0 68 21 95
2022 Financial management 37 26 13 11 8 5 0 66 20 65
2022 Information management 36 30 17 10 2 5 0 69 13 35
2022 Information technology 47 27 19 3 2 2 0 75 5 115
2022 Internal audit 37 16 22 17 0 7 0 58 18 15
2022 Evaluation 38 18 24 0 12 7 0 60 13 15
2022 Data sciences 43 21 17 4 4 10 0 72 9 20
2022 Policy 21 35 12 8 12 13 0 63 23 70
2022 Project management 47 22 15 6 2 5 3 75 8 75
2022 Other services to the public 28 30 15 9 11 7 0 63 21 220
2022 None of the above 35 26 18 3 7 11 0 69 11 185
2020 Client contact centre 43 28 11 3 4 9 1 79 8 250
2020 Health care practitioners 50 24 9 3 2 12 0 84 6 255
2020 Communications or public affairs 55 30 6 2 5 1 0 86 8 75
2020 Access to information and privacy 52 34 3 0 3 7 0 93 4 30
2020 Security 30 55 7 8 0 0 0 84 8 15
2020 Legal services 55 20 7 10 0 8 0 82 11 60
2020 Administration and operations 47 26 11 5 2 9 1 80 7 600
2020 Human resources 45 31 11 6 3 4 0 78 10 105
2020 Financial management 42 32 7 4 8 7 0 79 13 85
2020 Procurement 55 23 15 8 0 0 0 77 8 10
2020 Information management 40 32 9 6 6 6 0 77 13 35
2020 Information technology 43 31 14 1 3 8 0 80 4 105
2020 Internal audit 47 46 7 0 0 0 0 93 0 15
2020 Evaluation 49 28 6 6 0 11 0 87 7 15
2020 Data sciences 54 15 4 8 0 19 0 85 10 20
2020 Policy 41 26 14 11 2 6 0 72 13 65
2020 Project management 44 28 8 8 7 5 0 76 15 60
2020 Other services to the public 49 24 12 5 1 9 0 81 7 295
2020 None of the above 48 26 9 7 3 7 0 79 10 230
2019 Client contact centre 41 26 17 7 3 7 0 72 10 250
2019 Health care practitioners 37 30 17 7 5 5 0 70 12 200
2019 Communications or public affairs 43 27 12 11 3 4 0 73 15 65
2019 Access to information and privacy 66 10 17 7 0 0 0 77 7 30
2019 Security 29 51 20 0 0 0 0 80 0 10
2019 Legal services 48 24 8 12 6 2 0 74 18 50
2019 Administration and operations 32 35 15 7 4 5 0 71 12 505
2019 Human resources 27 30 12 14 8 7 1 63 25 115
2019 Financial management 29 41 15 10 3 1 0 71 14 80
2019 Procurement 8 59 17 17 0 0 0 67 17 10
2019 Information management 43 27 8 6 8 8 0 77 15 35
2019 Information technology 30 36 16 7 3 8 0 72 10 105
2019 Internal audit 33 67 0 0 0 0 0 100 0 10
2019 Evaluation 23 32 7 23 9 7 0 59 34 10
2019 Data sciences 60 34 0 5 0 0 0 95 5 15
2019 Policy 27 43 17 11 2 0 0 70 13 60
2019 Project management 31 43 15 7 1 3 0 76 9 65
2019 Other services to the public 31 28 20 8 5 7 0 64 14 220
2019 None of the above 31 29 16 9 7 7 1 65 18 245

Question 34. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 32 24 14 14 14 2 1 57 29 175
2024 Health care practitioners 29 32 18 13 6 2 0 62 20 180
2024 Communications or public affairs 14 28 16 17 22 1 0 43 40 65
2024 Access to information and privacy 61 21 4 8 7 0 0 81 15 15
2024 Security 29 40 0 13 11 8 0 74 26 10
2024 Legal services 54 27 2 11 5 2 0 81 17 65
2024 Administration and operations 29 31 16 11 9 4 0 63 21 510
2024 Human resources 39 26 8 11 13 3 0 67 25 115
2024 Financial management 34 33 6 19 5 3 0 69 25 55
2024 Procurement 29 30 21 11 8 0 0 59 20 10
2024 Real property 18 40 20 13 8 0 0 58 21 15
2024 Information management 38 18 25 0 19 0 0 56 19 25
2024 Information technology 29 31 13 7 17 4 0 62 25 105
2024 Internal audit 24 18 26 33 0 0 0 42 33 10
2024 Data sciences 31 36 13 3 11 6 0 71 15 25
2024 Policy 19 20 18 23 17 4 0 40 41 50
2024 Project management 33 23 22 15 3 4 0 58 19 60
2024 Other services to the public 21 31 17 12 16 3 0 53 29 210
2024 None of the above 24 25 15 18 13 4 1 52 33 175
2022 Client contact centre 28 20 19 15 14 4 0 50 31 165
2022 Health care practitioners 36 28 16 8 9 2 0 66 17 285
2022 Communications or public affairs 20 23 16 19 18 3 0 45 39 65
2022 Access to information and privacy 55 24 4 8 9 0 0 79 17 20
2022 Security 9 75 0 0 16 0 0 84 16 10
2022 Legal services 36 32 9 11 11 0 0 68 22 50
2022 Administration and operations 38 25 14 12 8 3 0 65 20 475
2022 Human resources 34 30 12 13 12 0 0 64 24 95
2022 Financial management 26 33 19 10 12 0 0 60 22 65
2022 Information management 25 34 18 13 8 2 0 60 21 35
2022 Information technology 37 29 21 9 4 1 0 66 13 115
2022 Internal audit 24 21 37 10 0 7 0 49 11 15
2022 Evaluation 38 18 20 12 6 6 0 59 19 15
2022 Data sciences 29 30 14 13 14 0 0 59 27 20
2022 Policy 16 32 15 16 18 3 0 49 35 70
2022 Project management 39 30 14 9 5 0 3 72 14 75
2022 Other services to the public 21 26 16 18 15 4 0 50 34 220
2022 None of the above 30 24 20 15 9 3 0 55 24 185
2020 Client contact centre 40 32 10 9 6 3 0 74 15 245
2020 Health care practitioners 42 34 10 6 3 4 0 80 9 255
2020 Communications or public affairs 48 31 6 5 8 1 0 81 13 75
2020 Access to information and privacy 56 37 3 0 3 0 0 93 3 30
2020 Security 30 55 0 16 0 0 0 84 16 15
2020 Legal services 57 22 8 8 2 2 0 81 10 60
2020 Administration and operations 44 29 14 5 3 4 0 77 9 600
2020 Human resources 35 39 12 8 3 2 0 76 12 105
2020 Financial management 39 38 10 1 10 1 0 78 12 85
2020 Procurement 62 23 8 8 0 0 0 85 8 10
2020 Information management 36 35 9 6 9 6 0 75 16 35
2020 Information technology 39 33 13 7 5 2 0 74 12 105
2020 Internal audit 34 59 0 6 0 0 0 94 6 15
2020 Evaluation 43 51 0 0 6 0 0 94 6 15
2020 Data sciences 41 43 4 8 0 4 0 87 9 20
2020 Policy 39 34 14 11 2 0 0 73 13 65
2020 Project management 37 38 14 6 5 0 0 75 11 60
2020 Other services to the public 43 32 11 6 5 4 0 77 11 295
2020 None of the above 42 29 10 11 4 4 0 74 16 230
2019 Client contact centre 34 28 21 11 5 1 0 62 17 245
2019 Health care practitioners 30 30 17 13 9 1 0 60 22 200
2019 Communications or public affairs 41 30 15 7 4 3 0 73 12 65
2019 Access to information and privacy 63 18 10 7 3 0 0 81 9 30
2019 Security 29 32 20 20 0 0 0 61 20 10
2019 Legal services 47 26 12 10 6 0 0 73 16 50
2019 Administration and operations 31 33 16 11 6 2 0 65 18 505
2019 Human resources 22 34 18 13 9 3 1 58 23 115
2019 Financial management 28 38 17 11 5 1 0 67 16 80
2019 Procurement 18 57 15 0 9 0 0 76 9 10
2019 Information management 29 44 10 9 8 0 0 73 17 35
2019 Information technology 30 37 20 8 3 1 0 68 11 105
2019 Internal audit 50 43 8 0 0 0 0 92 0 10
2019 Evaluation 23 32 7 31 0 7 0 59 34 10
2019 Data sciences 56 29 10 0 5 0 0 85 5 15
2019 Policy 16 52 16 11 5 0 0 68 16 60
2019 Project management 17 54 16 8 3 1 0 73 11 65
2019 Other services to the public 30 24 19 17 9 2 0 55 26 220
2019 None of the above 31 28 14 14 8 4 0 62 23 245

Question 35. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 20 28 18 13 16 4 1 51 31 175
2024 Health care practitioners 21 24 24 15 10 6 0 47 27 180
2024 Communications or public affairs 7 21 22 22 21 7 0 30 46 65
2024 Access to information and privacy 45 27 8 8 7 6 0 76 16 15
2024 Security 19 41 8 8 24 0 0 61 31 10
2024 Legal services 42 32 6 10 9 2 0 75 19 65
2024 Administration and operations 21 28 15 19 10 6 0 52 31 510
2024 Human resources 24 30 11 15 17 2 0 56 33 115
2024 Financial management 29 31 14 13 8 5 0 63 23 55
2024 Procurement 10 29 33 20 8 0 0 38 29 10
2024 Real property 11 25 36 28 0 0 0 37 28 15
2024 Information management 26 30 7 9 23 4 0 59 33 25
2024 Information technology 18 31 15 16 13 7 0 54 31 105
2024 Internal audit 13 11 17 51 8 0 0 24 59 10
2024 Data sciences 18 22 19 22 11 9 0 43 36 25
2024 Policy 14 17 21 21 24 2 0 32 47 50
2024 Project management 19 27 20 20 7 6 0 50 29 60
2024 Other services to the public 18 24 18 18 17 5 0 44 37 210
2024 None of the above 22 16 13 23 17 9 0 42 44 175
2022 Client contact centre 20 25 18 16 15 7 0 48 33 165
2022 Health care practitioners 26 29 20 12 10 3 0 57 23 285
2022 Communications or public affairs 10 29 12 21 23 5 0 41 46 65
2022 Access to information and privacy 55 12 8 12 9 5 0 70 22 20
2022 Security 37 9 17 19 19 0 0 46 37 10
2022 Legal services 23 39 15 5 17 2 0 62 23 50
2022 Administration and operations 23 30 17 18 10 3 0 54 28 475
2022 Human resources 17 28 19 16 19 0 0 45 36 95
2022 Financial management 24 25 14 21 12 3 0 51 35 65
2022 Information management 23 33 20 9 11 5 0 59 21 35
2022 Information technology 27 31 13 19 7 3 0 60 26 115
2022 Internal audit 24 21 27 21 7 0 0 46 28 15
2022 Evaluation 25 31 5 33 6 0 0 56 39 15
2022 Data sciences 20 36 15 16 14 0 0 55 30 20
2022 Policy 16 23 16 20 22 3 0 40 44 70
2022 Project management 29 29 17 13 7 3 3 62 21 75
2022 Other services to the public 11 30 14 23 17 6 0 43 42 215
2022 None of the above 20 22 22 21 12 3 0 43 34 185
2020 Client contact centre 33 30 18 10 6 3 0 65 17 245
2020 Health care practitioners 31 30 14 11 4 8 0 68 16 250
2020 Communications or public affairs 34 38 9 10 8 1 0 73 18 75
2020 Access to information and privacy 38 45 7 0 3 7 0 89 4 30
2020 Security 18 37 15 23 7 0 0 55 30 15
2020 Legal services 52 21 11 7 3 5 0 77 11 60
2020 Administration and operations 34 32 16 6 5 6 0 70 12 600
2020 Human resources 31 35 17 8 5 4 0 68 14 105
2020 Financial management 35 33 17 4 7 4 0 70 12 85
2020 Procurement 26 17 15 15 0 26 0 59 21 10
2020 Information management 27 29 13 14 9 9 0 61 25 35
2020 Information technology 27 40 15 12 4 3 0 68 17 105
2020 Internal audit 34 46 13 6 0 0 0 80 6 15
2020 Evaluation 32 39 12 0 6 11 0 80 7 15
2020 Data sciences 44 20 5 8 4 19 0 78 15 20
2020 Policy 28 35 20 13 0 3 1 66 13 65
2020 Project management 25 41 10 16 5 2 0 68 22 60
2020 Other services to the public 31 31 17 9 6 6 0 66 16 295
2020 None of the above 29 32 14 13 5 7 0 66 19 230
2019 Client contact centre 23 28 22 14 9 3 0 52 24 245
2019 Health care practitioners 18 27 19 20 14 2 0 46 34 200
2019 Communications or public affairs 27 27 24 9 4 10 0 59 14 65
2019 Access to information and privacy 53 10 14 13 3 7 0 68 17 30
2019 Security 10 39 32 20 0 0 0 49 20 10
2019 Legal services 37 29 16 12 6 0 0 66 18 50
2019 Administration and operations 18 35 18 16 7 5 0 56 25 505
2019 Human resources 21 28 21 14 10 5 1 52 26 115
2019 Financial management 21 38 25 9 5 1 0 60 14 80
2019 Procurement 18 39 24 9 9 0 0 58 18 10
2019 Information management 27 39 8 19 5 3 0 67 25 35
2019 Information technology 20 38 20 11 7 5 0 60 19 105
2019 Internal audit 33 20 30 17 0 0 0 53 17 10
2019 Evaluation 16 37 9 23 16 0 0 53 38 10
2019 Data sciences 41 38 5 10 5 0 0 79 15 15
2019 Policy 13 41 20 23 3 0 0 53 26 60
2019 Project management 9 39 19 26 6 1 0 48 32 65
2019 Other services to the public 20 26 18 23 10 2 0 47 34 220
2019 None of the above 23 21 20 20 11 4 1 46 33 240

Question 36. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 25 25 19 14 15 2 1 51 30 175
2024 Health care practitioners 20 30 16 22 11 2 0 50 33 180
2024 Communications or public affairs 8 27 20 19 26 0 0 35 45 65
2024 Access to information and privacy 51 27 4 8 11 0 0 78 18 15
2024 Security 19 16 33 11 21 0 0 35 31 10
2024 Legal services 42 32 5 11 8 2 0 75 20 65
2024 Administration and operations 18 31 14 21 13 3 0 51 35 515
2024 Human resources 25 28 8 17 22 0 0 53 39 115
2024 Financial management 25 23 16 16 16 3 0 50 33 55
2024 Procurement 0 54 26 11 8 0 0 54 20 10
2024 Real property 32 25 15 15 12 0 0 57 28 15
2024 Information management 19 41 11 10 19 0 0 60 29 25
2024 Information technology 21 33 14 12 14 5 0 57 28 105
2024 Internal audit 26 26 9 29 10 0 0 53 39 10
2024 Data sciences 28 20 12 19 15 6 0 52 36 25
2024 Policy 18 21 19 11 30 0 0 39 42 50
2024 Project management 24 26 17 21 12 0 0 50 32 60
2024 Other services to the public 15 26 13 23 19 4 0 43 44 210
2024 None of the above 21 24 14 20 15 4 0 48 37 175
2022 Client contact centre 22 24 18 13 20 3 0 48 34 165
2022 Health care practitioners 24 31 15 14 14 2 0 56 29 285
2022 Communications or public affairs 11 27 11 17 29 4 0 40 48 65
2022 Access to information and privacy 48 23 8 8 13 0 0 71 21 20
2022 Security 36 20 18 9 16 0 0 57 26 10
2022 Legal services 20 41 16 7 15 0 0 61 23 50
2022 Administration and operations 22 31 14 18 13 2 0 54 32 475
2022 Human resources 22 25 16 16 22 0 0 46 38 95
2022 Financial management 18 23 17 21 21 0 0 41 42 65
2022 Information management 22 21 32 12 14 0 0 43 25 35
2022 Information technology 25 30 13 20 10 2 0 56 31 115
2022 Internal audit 21 31 24 10 14 0 0 52 24 15
2022 Evaluation 25 30 0 33 12 0 0 55 45 15
2022 Data sciences 19 32 18 16 14 0 0 52 30 20
2022 Policy 11 20 19 25 22 3 0 33 48 70
2022 Project management 23 19 20 24 9 2 3 44 35 75
2022 Other services to the public 11 27 13 23 22 3 0 40 47 220
2022 None of the above 18 26 14 19 17 5 0 47 38 185
2020 Client contact centre 33 34 17 10 5 1 0 67 15 250
2020 Health care practitioners 28 36 10 14 7 5 0 67 22 255
2020 Communications or public affairs 33 40 9 9 9 0 0 73 18 75
2020 Access to information and privacy 38 45 7 0 3 7 0 89 4 30
2020 Security 15 44 7 26 7 0 0 59 33 15
2020 Legal services 39 34 10 8 4 5 0 77 12 60
2020 Administration and operations 32 35 14 11 5 3 0 69 17 600
2020 Human resources 26 39 17 13 5 1 0 65 19 105
2020 Financial management 29 29 18 13 10 1 0 58 24 85
2020 Procurement 52 32 8 8 0 0 0 85 8 10
2020 Information management 26 33 11 15 12 3 0 61 27 35
2020 Information technology 27 39 13 15 5 1 0 67 20 105
2020 Internal audit 34 46 20 0 0 0 0 80 0 15
2020 Evaluation 32 40 11 11 0 6 0 76 12 15
2020 Data sciences 32 45 7 4 8 4 0 80 13 20
2020 Policy 19 44 19 14 3 2 0 64 17 65
2020 Project management 16 43 14 18 7 3 0 60 25 60
2020 Other services to the public 30 35 13 11 8 3 0 67 19 295
2020 None of the above 29 34 8 18 7 4 0 66 26 230
2019 Client contact centre 23 26 20 18 11 1 0 50 29 250
2019 Health care practitioners 20 28 16 19 17 1 0 48 36 200
2019 Communications or public affairs 22 38 13 15 10 1 0 61 25 65
2019 Access to information and privacy 46 27 17 4 6 0 0 73 9 30
2019 Security 20 20 51 10 0 0 0 39 10 10
2019 Legal services 31 39 12 12 6 0 0 70 18 50
2019 Administration and operations 16 35 15 21 11 2 0 52 32 505
2019 Human resources 12 37 19 21 9 2 1 50 31 115
2019 Financial management 15 36 18 19 11 1 0 52 30 75
2019 Procurement 8 44 24 17 8 0 0 52 24 10
2019 Information management 32 27 11 19 9 3 0 61 28 35
2019 Information technology 18 40 17 13 9 2 1 59 23 105
2019 Internal audit 33 9 19 39 0 0 0 42 39 10
2019 Evaluation 23 33 6 7 31 0 0 56 38 10
2019 Data sciences 12 49 20 14 5 0 0 60 20 15
2019 Policy 11 39 18 24 6 2 0 51 31 60
2019 Project management 10 31 19 25 13 1 0 42 39 65
2019 Other services to the public 18 28 17 20 15 1 0 47 36 220
2019 None of the above 20 23 17 23 13 4 0 45 38 245
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Workforce

Performance management

Question 9. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 33 17 7 10 0 0 65 17 175
2024 Health care practitioners 33 32 15 10 10 0 0 66 20 180
2024 Communications or public affairs 26 33 17 21 4 0 0 58 25 65
2024 Access to information and privacy 42 34 16 8 0 0 0 77 8 15
2024 Security 11 54 0 27 8 0 0 66 34 10
2024 Legal services 50 22 14 6 9 0 0 72 14 65
2024 Administration and operations 33 33 14 11 8 0 0 67 19 515
2024 Human resources 42 29 14 12 4 0 0 71 15 115
2024 Financial management 29 46 14 1 10 0 0 75 11 55
2024 Procurement 29 59 11 0 0 0 0 89 0 10
2024 Real property 32 27 26 8 8 0 0 59 15 15
2024 Information management 24 41 14 5 17 0 0 64 22 25
2024 Information technology 34 36 12 7 11 0 0 70 18 105
2024 Internal audit 43 41 7 9 0 0 0 84 9 10
2024 Data sciences 37 42 3 4 15 0 0 79 18 25
2024 Policy 31 28 16 17 9 0 0 58 26 50
2024 Project management 34 28 20 15 3 0 0 62 18 60
2024 Other services to the public 26 38 13 12 12 0 0 64 23 210
2024 None of the above 28 36 16 9 10 2 0 65 19 175
2022 Client contact centre 29 38 15 9 11 0 0 66 19 165
2022 Health care practitioners 34 39 11 9 7 0 1 73 16 285
2022 Communications or public affairs 39 26 12 16 7 0 0 65 23 65
2022 Access to information and privacy 72 8 0 4 16 0 0 80 20 20
2022 Security 46 37 0 17 0 0 0 83 17 10
2022 Legal services 43 27 16 4 11 0 0 69 15 50
2022 Administration and operations 39 36 11 9 5 0 0 74 15 475
2022 Human resources 46 34 6 8 6 0 0 81 13 95
2022 Financial management 34 35 12 11 9 0 0 68 20 65
2022 Information management 37 28 21 5 7 3 0 67 12 35
2022 Information technology 40 29 19 7 2 1 1 70 10 115
2022 Internal audit 55 21 23 0 0 0 0 77 0 15
2022 Evaluation 36 31 16 12 6 0 0 66 18 15
2022 Data sciences 36 49 4 6 4 0 0 86 10 20
2022 Policy 39 32 8 12 9 0 0 71 21 70
2022 Project management 37 46 10 1 5 0 0 83 7 75
2022 Other services to the public 25 29 13 16 16 0 0 54 33 220
2022 None of the above 36 31 13 11 8 0 1 68 19 185
2020 Client contact centre 34 33 16 11 5 0 1 68 16 250
2020 Health care practitioners 34 36 19 8 3 0 1 71 11 255
2020 Communications or public affairs 45 40 4 7 4 0 0 85 11 75
2020 Access to information and privacy 69 14 10 3 3 0 0 83 7 30
2020 Security 37 47 16 0 0 0 0 84 0 15
2020 Legal services 48 29 3 13 5 0 2 78 19 60
2020 Administration and operations 39 35 11 10 3 1 0 75 14 600
2020 Human resources 47 31 8 10 4 0 0 78 14 105
2020 Financial management 35 40 7 10 8 0 0 75 18 85
2020 Procurement 52 17 0 23 8 0 0 70 30 10
2020 Information management 32 32 9 12 14 0 0 64 27 35
2020 Information technology 41 40 8 5 4 0 1 82 9 105
2020 Internal audit 53 41 0 6 0 0 0 94 6 15
2020 Evaluation 29 44 17 0 0 6 6 81 0 15
2020 Data sciences 46 33 13 9 0 0 0 79 9 20
2020 Policy 36 41 14 6 1 2 0 78 8 65
2020 Project management 42 40 7 8 3 0 0 82 11 60
2020 Other services to the public 33 40 10 11 5 1 0 74 16 290
2020 None of the above 31 41 14 9 3 1 1 74 12 230
2019 Client contact centre 26 38 14 18 4 0 0 64 22 250
2019 Health care practitioners 21 44 17 11 7 0 0 65 18 200
2019 Communications or public affairs 24 50 12 7 7 0 0 74 14 65
2019 Access to information and privacy 64 30 3 0 4 0 0 93 4 30
2019 Security 39 51 10 0 0 0 0 90 0 10
2019 Legal services 41 33 6 12 8 0 0 74 20 50
2019 Administration and operations 28 37 12 14 9 0 0 66 22 505
2019 Human resources 39 38 12 7 4 0 0 77 11 115
2019 Financial management 22 35 16 20 7 0 0 57 27 80
2019 Procurement 12 53 10 17 8 0 0 65 25 10
2019 Information management 42 19 13 17 9 0 0 61 26 35
2019 Information technology 34 38 15 8 5 0 0 72 13 105
2019 Internal audit 73 17 10 0 0 0 0 90 0 10
2019 Evaluation 49 22 0 23 7 0 0 70 30 10
2019 Data sciences 50 36 9 5 0 0 0 86 5 15
2019 Policy 42 37 16 3 2 0 0 79 5 60
2019 Project management 30 39 21 7 3 0 0 69 10 65
2019 Other services to the public 28 32 14 16 9 0 0 60 26 220
2019 None of the above 25 33 18 14 10 0 0 58 24 245

Question 10. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 41 10 5 3 0 1 82 7 175
2024 Health care practitioners 46 37 9 6 3 0 0 83 9 180
2024 Communications or public affairs 19 40 15 18 7 0 0 59 26 65
2024 Access to information and privacy 43 47 7 4 0 0 0 89 4 15
2024 Security 19 49 13 8 11 0 0 68 19 10
2024 Legal services 56 28 5 9 2 0 0 84 11 65
2024 Administration and operations 42 40 7 9 2 0 0 82 11 510
2024 Human resources 39 40 7 9 5 0 0 79 14 115
2024 Financial management 62 26 3 8 1 0 0 88 9 55
2024 Procurement 11 60 12 17 0 0 0 71 17 10
2024 Real property 18 51 8 23 0 0 0 69 23 15
2024 Information management 33 41 8 12 5 0 0 74 17 25
2024 Information technology 30 49 5 9 7 0 0 79 16 105
2024 Internal audit 63 30 7 0 0 0 0 93 0 10
2024 Data sciences 27 47 11 6 8 0 0 74 14 25
2024 Policy 27 33 12 11 16 0 0 60 28 50
2024 Project management 40 42 4 15 0 0 0 82 15 60
2024 Other services to the public 36 41 5 12 7 0 0 77 19 210
2024 None of the above 37 41 7 8 5 2 0 79 13 175
2022 Client contact centre 37 43 11 6 3 0 0 80 9 165
2022 Health care practitioners 42 42 5 8 3 0 0 85 11 285
2022 Communications or public affairs 35 34 4 21 6 0 0 69 27 65
2022 Access to information and privacy 63 28 0 9 0 0 0 91 9 20
2022 Security 37 55 0 8 0 0 0 92 8 10
2022 Legal services 44 37 7 8 4 0 0 81 12 50
2022 Administration and operations 41 39 8 9 4 0 0 80 13 475
2022 Human resources 43 45 4 2 6 0 0 88 8 95
2022 Financial management 41 42 3 9 6 0 0 83 15 65
2022 Information management 28 47 17 5 2 0 0 76 7 35
2022 Information technology 36 43 12 6 2 0 1 80 8 115
2022 Internal audit 53 47 0 0 0 0 0 100 0 15
2022 Evaluation 42 34 11 13 0 0 0 76 13 15
2022 Data sciences 46 40 6 4 5 0 0 85 9 20
2022 Policy 17 48 8 20 7 0 0 65 27 70
2022 Project management 28 57 5 4 7 0 0 85 10 75
2022 Other services to the public 31 43 6 13 7 0 0 74 20 220
2022 None of the above 38 38 9 9 5 0 0 76 14 185
2020 Client contact centre 39 44 8 7 2 0 0 83 9 245
2020 Health care practitioners 32 46 12 8 1 0 0 78 10 255
2020 Communications or public affairs 42 37 9 9 3 0 0 79 11 75
2020 Access to information and privacy 59 27 10 0 3 0 0 86 3 30
2020 Security 44 40 8 7 0 0 0 84 7 15
2020 Legal services 45 38 8 10 0 0 0 82 10 60
2020 Administration and operations 35 45 7 11 2 0 0 79 14 600
2020 Human resources 43 37 6 13 1 0 0 80 14 105
2020 Financial management 43 37 6 9 6 0 0 79 15 85
2020 Information management 39 37 9 9 5 0 0 76 14 35
2020 Information technology 35 48 7 9 2 0 0 82 11 105
2020 Internal audit 53 47 0 0 0 0 0 100 0 15
2020 Evaluation 29 49 5 5 0 6 6 88 6 15
2020 Data sciences 23 50 11 13 4 0 0 73 16 20
2020 Policy 31 50 6 8 3 2 0 83 11 65
2020 Project management 24 43 19 8 5 0 0 67 13 60
2020 Other services to the public 36 39 11 12 1 0 0 76 13 290
2020 None of the above 31 44 10 11 3 0 0 76 14 230
2019 Client contact centre 36 40 10 13 1 0 0 76 13 250
2019 Health care practitioners 33 43 10 9 5 0 0 76 14 200
2019 Communications or public affairs 20 46 13 21 0 0 0 66 21 65
2019 Access to information and privacy 64 34 2 0 0 0 0 98 0 30
2019 Security 29 49 12 10 0 0 0 78 10 10
2019 Legal services 39 49 10 2 0 0 0 88 2 50
2019 Administration and operations 28 43 11 12 5 0 0 71 18 500
2019 Human resources 39 41 10 6 5 0 0 79 11 115
2019 Financial management 29 46 11 9 5 0 0 75 14 80
2019 Procurement 8 63 28 0 0 0 0 72 0 10
2019 Information management 31 44 10 9 6 0 0 75 15 35
2019 Information technology 29 51 8 10 3 0 0 80 13 105
2019 Internal audit 55 45 0 0 0 0 0 100 0 10
2019 Evaluation 40 24 13 23 0 0 0 64 23 10
2019 Data sciences 31 41 24 5 0 0 0 71 5 15
2019 Policy 31 39 13 13 3 0 0 71 16 60
2019 Project management 18 46 13 13 9 0 0 65 22 65
2019 Other services to the public 30 36 11 17 6 0 0 66 23 220
2019 None of the above 27 39 10 18 5 0 0 67 23 240

Question 27. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 53 34 4 6 3 0 0 87 9 175
2024 Health care practitioners 55 24 11 5 5 1 0 79 10 180
2024 Communications or public affairs 42 28 6 16 7 0 0 70 24 65
2024 Access to information and privacy 41 27 15 10 7 0 0 68 17 15
2024 Security 35 25 21 8 11 0 0 61 18 10
2024 Legal services 63 17 10 3 8 0 0 80 10 65
2024 Administration and operations 51 27 9 6 4 0 1 80 11 515
2024 Human resources 52 29 10 4 4 1 0 82 8 115
2024 Financial management 56 26 7 7 5 0 0 82 11 55
2024 Procurement 37 26 14 23 0 0 0 63 23 10
2024 Real property 40 52 0 0 8 0 0 92 8 15
2024 Information management 31 39 14 10 6 0 0 70 16 25
2024 Information technology 46 27 15 8 3 0 0 73 11 105
2024 Internal audit 69 15 7 9 0 0 0 84 9 10
2024 Data sciences 43 37 7 10 3 0 0 80 12 25
2024 Policy 47 21 10 12 11 0 0 68 22 50
2024 Project management 47 29 8 14 2 0 0 76 16 60
2024 Other services to the public 49 27 9 7 7 0 0 76 14 210
2024 None of the above 48 29 10 5 5 2 0 79 10 175
2022 Client contact centre 40 36 12 7 4 0 1 77 11 165
2022 Health care practitioners 53 31 7 5 3 0 0 84 8 285
2022 Communications or public affairs 44 29 6 7 13 0 0 74 20 65
2022 Access to information and privacy 63 13 4 9 11 0 0 76 20 20
2022 Security 55 37 0 0 8 0 0 92 8 10
2022 Legal services 49 36 2 6 8 0 0 85 13 50
2022 Administration and operations 51 28 9 7 5 0 0 79 12 475
2022 Human resources 60 25 6 7 3 0 0 85 9 95
2022 Financial management 56 20 11 8 5 0 0 76 13 65
2022 Information management 40 34 9 6 11 0 0 74 17 35
2022 Information technology 50 31 12 5 1 0 1 81 7 115
2022 Internal audit 21 72 0 7 0 0 0 93 7 15
2022 Evaluation 36 45 13 0 6 0 0 81 6 15
2022 Data sciences 50 31 4 10 5 0 0 81 15 20
2022 Policy 44 36 8 6 6 0 0 80 12 70
2022 Project management 49 31 10 8 2 0 0 80 10 75
2022 Other services to the public 40 34 7 8 10 1 0 75 18 220
2022 None of the above 48 32 12 4 3 0 0 81 8 185
2020 Client contact centre 51 28 11 7 3 0 1 80 10 245
2020 Health care practitioners 50 29 9 5 2 3 2 83 7 255
2020 Communications or public affairs 49 33 4 6 7 0 0 83 14 75
2020 Access to information and privacy 58 18 14 10 0 0 0 76 10 30
2020 Security 59 30 10 0 0 0 0 90 0 15
2020 Legal services 57 23 10 7 2 2 0 82 8 60
2020 Administration and operations 52 26 10 8 3 1 0 79 11 600
2020 Human resources 59 26 5 6 4 0 0 85 10 105
2020 Financial management 50 28 10 4 7 0 0 79 11 85
2020 Procurement 36 49 0 8 8 0 0 85 15 10
2020 Information management 46 24 12 12 6 0 0 70 18 35
2020 Information technology 53 30 10 2 5 0 0 83 7 105
2020 Internal audit 67 21 0 13 0 0 0 87 13 15
2020 Evaluation 60 17 11 0 0 6 6 88 0 15
2020 Data sciences 55 30 3 8 4 0 0 85 13 20
2020 Policy 56 31 8 3 1 0 0 88 5 65
2020 Project management 54 25 10 7 3 2 0 80 10 60
2020 Other services to the public 49 29 7 8 4 2 2 81 12 295
2020 None of the above 47 27 13 6 5 1 0 75 12 235
2019 Client contact centre 44 35 11 4 5 1 0 80 9 250
2019 Health care practitioners 37 37 11 9 6 1 0 74 15 200
2019 Communications or public affairs 34 29 9 12 9 4 3 68 23 65
2019 Access to information and privacy 55 34 4 7 0 0 0 89 7 30
2019 Security 29 61 0 10 0 0 0 90 10 10
2019 Legal services 43 24 16 12 6 0 0 66 18 50
2019 Administration and operations 40 28 14 9 8 0 1 69 17 505
2019 Human resources 43 35 11 5 5 0 0 78 11 115
2019 Financial management 43 22 14 13 7 0 0 65 20 80
2019 Procurement 40 17 35 0 8 0 0 57 8 10
2019 Information management 38 40 14 3 6 0 0 78 8 35
2019 Information technology 44 32 12 8 3 0 0 77 11 105
2019 Internal audit 55 35 0 0 10 0 0 90 10 10
2019 Evaluation 40 22 7 23 0 9 0 67 25 10
2019 Data sciences 41 41 19 0 0 0 0 81 0 15
2019 Policy 52 26 8 5 6 2 2 80 12 60
2019 Project management 36 37 13 9 5 0 0 73 14 65
2019 Other services to the public 44 26 9 10 9 0 1 71 20 220
2019 None of the above 40 28 12 9 8 1 1 70 17 240

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 27 43 10 14 7 0 0 70 21 175
2024 Health care practitioners 28 41 9 17 4 0 1 70 21 180
2024 Communications or public affairs 15 41 21 16 7 0 0 56 23 65
2024 Access to information and privacy 40 45 0 10 4 0 0 86 14 15
2024 Security 21 40 9 11 19 0 0 61 30 10
2024 Legal services 42 42 7 9 0 0 0 85 9 65
2024 Administration and operations 30 38 11 15 5 0 1 69 20 515
2024 Human resources 33 46 8 9 4 0 0 79 13 115
2024 Financial management 40 40 8 8 4 0 0 80 12 55
2024 Procurement 19 58 0 8 14 0 0 78 22 10
2024 Real property 24 38 38 0 0 0 0 62 0 15
2024 Information management 8 63 12 3 10 0 3 74 14 25
2024 Information technology 26 42 14 10 7 0 0 68 17 105
2024 Internal audit 41 46 7 6 0 0 0 87 6 10
2024 Data sciences 13 47 7 18 15 0 0 60 33 25
2024 Policy 22 45 5 17 12 0 0 67 28 50
2024 Project management 26 37 16 17 4 0 0 63 21 60
2024 Other services to the public 21 38 11 16 13 0 0 59 29 210
2024 None of the above 23 39 13 10 14 1 1 63 24 175
2022 Client contact centre 25 39 12 15 9 0 0 64 24 165
2022 Health care practitioners 28 45 9 12 6 0 0 74 18 285
2022 Communications or public affairs 30 33 9 17 10 1 0 64 27 65
2022 Access to information and privacy 45 46 4 0 5 0 0 91 5 20
2022 Security 18 46 18 9 10 0 0 63 19 10
2022 Legal services 31 47 5 16 2 0 0 77 18 50
2022 Administration and operations 31 41 10 11 7 0 0 72 18 475
2022 Human resources 43 33 7 12 3 0 1 77 15 95
2022 Financial management 38 45 4 7 7 0 0 82 14 65
2022 Information management 35 42 11 6 6 0 0 77 11 35
2022 Information technology 35 39 9 14 2 0 0 74 17 115
2022 Internal audit 40 45 15 0 0 0 0 85 0 15
2022 Evaluation 12 56 12 14 6 0 0 68 20 15
2022 Data sciences 28 41 9 22 0 0 0 69 22 20
2022 Policy 20 49 2 17 13 0 0 69 29 70
2022 Project management 35 28 15 17 5 0 0 63 22 75
2022 Other services to the public 16 38 11 19 16 0 0 54 34 220
2022 None of the above 28 37 12 15 8 0 0 65 23 185
2020 Client contact centre 27 42 14 12 4 0 0 69 17 250
2020 Health care practitioners 31 44 11 11 3 0 0 75 14 255
2020 Communications or public affairs 40 32 10 15 3 0 0 72 18 75
2020 Access to information and privacy 41 41 3 7 3 0 3 86 11 30
2020 Security 37 47 8 7 0 0 0 84 7 15
2020 Legal services 49 38 5 6 2 0 0 87 8 60
2020 Administration and operations 29 43 9 14 4 0 1 73 18 600
2020 Human resources 39 39 7 12 3 0 0 78 14 105
2020 Financial management 42 37 8 8 4 0 1 80 12 85
2020 Procurement 62 8 0 30 0 0 0 70 30 10
2020 Information management 34 44 10 6 6 0 0 79 11 35
2020 Information technology 37 34 15 13 1 0 0 71 14 105
2020 Internal audit 48 39 7 6 0 0 0 87 6 15
2020 Evaluation 43 40 11 6 0 0 0 83 6 15
2020 Data sciences 35 35 8 18 4 0 0 70 22 20
2020 Policy 27 48 14 8 2 0 2 76 10 65
2020 Project management 33 48 7 10 0 0 2 83 10 60
2020 Other services to the public 30 43 11 10 6 0 0 73 16 295
2020 None of the above 27 41 10 15 6 0 1 69 21 230
2019 Client contact centre 17 35 17 18 14 0 0 52 31 245
2019 Health care practitioners 23 31 13 19 13 0 0 54 33 200
2019 Communications or public affairs 21 43 9 18 7 1 0 65 26 60
2019 Access to information and privacy 43 34 10 13 0 0 0 77 13 30
2019 Security 41 49 10 0 0 0 0 90 0 10
2019 Legal services 38 36 6 16 4 0 0 74 20 50
2019 Administration and operations 20 39 9 20 11 0 0 59 31 505
2019 Human resources 32 44 5 13 4 0 1 77 17 115
2019 Financial management 22 47 11 10 9 0 0 69 19 80
2019 Procurement 30 25 35 10 0 0 0 55 10 10
2019 Information management 26 41 13 9 9 3 0 68 18 35
2019 Information technology 31 40 14 12 3 0 0 71 15 105
2019 Internal audit 91 9 0 0 0 0 0 100 0 10
2019 Evaluation 52 9 6 8 25 0 0 61 33 10
2019 Data sciences 16 60 14 0 9 0 0 77 9 15
2019 Policy 28 44 10 17 2 0 0 71 19 60
2019 Project management 29 44 7 13 6 0 0 74 19 65
2019 Other services to the public 18 37 10 19 16 0 0 55 35 220
2019 None of the above 19 38 9 19 14 0 1 58 33 245

Question 28. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 21 13 8 4 0 1 75 12 175
2024 Health care practitioners 55 23 7 5 5 2 3 82 10 180
2024 Communications or public affairs 42 31 14 4 9 0 0 73 13 65
2024 Access to information and privacy 46 32 0 0 10 0 11 88 12 15
2024 Security 45 13 32 0 11 0 0 58 11 10
2024 Legal services 72 15 5 3 4 0 0 87 8 65
2024 Administration and operations 56 21 10 5 4 2 3 80 9 515
2024 Human resources 64 18 8 2 4 1 2 85 6 115
2024 Financial management 60 22 9 4 3 0 2 83 7 55
2024 Procurement 63 0 25 12 0 0 0 63 12 10
2024 Real property 68 24 0 0 8 0 0 92 8 15
2024 Information management 39 22 20 12 2 4 0 65 15 25
2024 Information technology 56 24 11 5 3 0 2 81 8 105
2024 Internal audit 69 31 0 0 0 0 0 100 0 10
2024 Data sciences 52 27 13 0 3 5 0 83 3 25
2024 Policy 50 24 14 3 3 3 4 80 6 50
2024 Project management 57 19 10 5 8 0 0 76 13 60
2024 Other services to the public 49 30 10 6 4 0 0 79 10 210
2024 None of the above 57 21 7 2 8 4 1 82 10 175
2022 Client contact centre 39 33 15 5 5 3 1 75 10 165
2022 Health care practitioners 61 20 9 3 3 2 2 84 7 280
2022 Communications or public affairs 57 21 10 8 4 0 0 77 13 65
2022 Access to information and privacy 72 15 0 9 4 0 0 87 13 20
2022 Security 73 10 17 0 0 0 0 83 0 10
2022 Legal services 53 26 6 2 10 0 4 82 12 50
2022 Administration and operations 57 21 12 5 4 1 0 79 9 475
2022 Human resources 67 20 5 1 3 0 5 91 4 95
2022 Financial management 57 26 6 3 4 4 1 87 7 65
2022 Information management 57 22 8 9 5 0 0 78 14 35
2022 Information technology 54 29 8 4 0 3 2 87 5 115
2022 Internal audit 52 48 0 0 0 0 0 100 0 15
2022 Evaluation 60 6 20 0 6 0 7 72 7 15
2022 Data sciences 68 18 4 9 0 0 0 86 9 20
2022 Policy 52 25 13 3 4 1 1 79 8 70
2022 Project management 61 27 8 1 3 0 0 88 4 75
2022 Other services to the public 46 22 14 7 8 2 0 70 16 215
2022 None of the above 57 19 12 7 3 0 3 78 10 185
2020 Client contact centre 49 29 10 6 4 1 1 80 10 250
2020 Health care practitioners 52 25 11 4 3 3 1 81 7 255
2020 Communications or public affairs 65 22 5 1 4 1 1 89 5 75
2020 Access to information and privacy 73 7 17 0 3 0 0 79 3 30
2020 Security 59 33 7 0 0 0 0 93 0 15
2020 Legal services 53 24 10 5 2 3 3 83 7 60
2020 Administration and operations 56 22 11 3 4 3 1 81 8 600
2020 Human resources 69 17 6 6 2 1 1 87 7 105
2020 Financial management 52 16 12 9 7 0 4 70 17 85
2020 Information management 58 15 12 6 9 0 0 73 15 35
2020 Information technology 65 20 6 1 5 2 2 88 6 105
2020 Internal audit 80 7 6 6 0 0 0 87 6 15
2020 Evaluation 60 17 0 0 0 11 11 100 0 15
2020 Data sciences 63 22 7 4 4 0 0 84 9 20
2020 Policy 67 19 8 2 3 2 0 87 5 65
2020 Project management 58 22 8 7 3 2 0 82 10 60
2020 Other services to the public 56 21 10 5 4 2 2 80 10 295
2020 None of the above 57 18 11 6 3 3 2 79 9 230

Question 43. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 24 23 16 17 17 3 0 48 35 175
2024 Health care practitioners 23 31 14 16 12 2 1 56 30 180
2024 Communications or public affairs 14 35 14 22 12 3 0 51 35 65
2024 Access to information and privacy 51 24 14 4 7 0 0 75 10 15
2024 Security 11 62 8 19 0 0 0 74 19 10
2024 Legal services 46 27 10 7 8 2 0 75 15 65
2024 Administration and operations 22 32 16 13 12 3 1 57 26 515
2024 Human resources 32 38 12 9 8 1 0 71 17 115
2024 Financial management 29 48 9 7 5 2 0 79 12 55
2024 Procurement 19 28 35 9 8 0 0 47 18 10
2024 Real property 19 53 12 8 8 0 0 72 16 15
2024 Information management 18 38 11 21 13 0 0 56 33 25
2024 Information technology 25 40 5 14 14 2 0 66 28 105
2024 Internal audit 40 60 0 0 0 0 0 100 0 10
2024 Data sciences 33 34 7 6 18 3 0 69 24 25
2024 Policy 16 17 21 34 5 5 2 35 42 50
2024 Project management 16 31 28 16 8 2 0 48 24 60
2024 Other services to the public 18 30 14 19 17 2 0 48 37 210
2024 None of the above 25 28 15 12 17 4 0 55 30 175
2022 Client contact centre 17 31 20 15 15 2 0 49 30 165
2022 Health care practitioners 29 34 17 7 9 3 0 65 17 285
2022 Communications or public affairs 23 30 14 19 13 1 0 53 32 65
2022 Access to information and privacy 48 24 12 11 5 0 0 72 16 20
2022 Security 37 35 19 0 8 0 0 73 8 10
2022 Legal services 34 27 10 11 13 4 0 64 25 50
2022 Administration and operations 32 33 13 11 7 2 0 67 19 475
2022 Human resources 30 37 15 13 4 2 0 68 17 95
2022 Financial management 26 34 14 13 8 5 0 63 23 65
2022 Information management 27 25 19 21 7 0 0 52 29 35
2022 Information technology 40 32 14 8 3 2 1 74 12 115
2022 Internal audit 21 57 22 0 0 0 0 78 0 15
2022 Evaluation 32 34 13 9 6 7 0 71 16 15
2022 Data sciences 28 37 8 23 4 0 0 65 27 20
2022 Policy 15 32 20 19 11 3 0 49 31 70
2022 Project management 35 32 16 11 6 0 0 67 17 75
2022 Other services to the public 21 27 13 16 21 2 1 49 38 220
2022 None of the above 23 31 17 14 11 3 1 55 27 185
2020 Client contact centre 31 30 14 13 8 3 2 63 22 245
2020 Health care practitioners 30 35 15 9 5 8 0 70 15 255
2020 Communications or public affairs 41 29 12 9 8 1 0 71 17 75
2020 Access to information and privacy 52 28 7 7 3 3 0 83 10 30
2020 Security 32 44 15 8 0 0 0 77 8 15
2020 Legal services 35 34 6 18 3 3 0 72 22 60
2020 Administration and operations 36 33 13 9 5 4 0 72 15 600
2020 Human resources 31 31 13 17 6 3 0 64 23 105
2020 Financial management 27 34 19 8 7 4 0 64 16 85
2020 Procurement 19 44 30 8 0 0 0 62 8 10
2020 Information management 33 26 8 5 24 3 0 61 31 35
2020 Information technology 37 39 10 8 5 0 1 77 13 105
2020 Internal audit 34 46 13 6 0 0 0 80 6 15
2020 Evaluation 43 18 11 11 0 11 6 73 13 15
2020 Data sciences 40 22 15 4 8 11 0 69 14 20
2020 Policy 27 36 25 6 3 3 0 65 10 65
2020 Project management 27 48 10 8 5 2 0 77 13 60
2020 Other services to the public 33 34 14 9 8 3 0 68 17 295
2020 None of the above 27 36 14 12 7 4 1 66 19 235
2019 Client contact centre 24 28 17 18 9 2 1 54 28 250
2019 Health care practitioners 24 29 20 14 9 4 1 55 24 200
2019 Communications or public affairs 23 33 19 9 12 3 2 59 21 60
2019 Access to information and privacy 43 37 13 0 7 0 0 80 7 30
2019 Security 61 20 10 0 10 0 0 80 10 10
2019 Legal services 28 23 22 8 16 4 0 53 24 50
2019 Administration and operations 22 33 15 16 10 3 0 57 28 500
2019 Human resources 28 37 15 11 9 0 0 65 20 115
2019 Financial management 18 37 22 16 6 1 0 55 22 75
2019 Procurement 26 17 8 24 26 0 0 43 50 10
2019 Information management 26 36 8 14 9 8 0 67 25 35
2019 Information technology 33 36 16 9 6 1 0 69 15 105
2019 Internal audit 28 51 11 0 0 10 0 88 0 10
2019 Evaluation 40 16 6 31 7 0 0 56 38 10
2019 Data sciences 45 35 20 0 0 0 0 80 0 15
2019 Policy 18 44 26 8 5 0 0 61 13 60
2019 Project management 15 45 19 15 5 2 0 61 20 65
2019 Other services to the public 22 27 13 15 18 5 0 51 35 220
2019 None of the above 23 28 16 16 14 3 0 53 31 245

Question 44a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 43 22 14 8 6 1 6 46 54 175
2024 Health care practitioners 49 20 14 8 6 0 4 51 49 180
2024 Communications or public affairs 44 26 11 7 8 2 2 46 54 65
2024 Access to information and privacy 56 26 8 0 7 4 0 58 42 15
2024 Security 78 22 0 0 0 0 0 78 22 10
2024 Legal services 56 19 13 3 5 0 4 58 42 65
2024 Administration and operations 44 23 15 6 4 1 6 48 52 515
2024 Human resources 48 18 16 6 8 0 3 49 51 115
2024 Financial management 43 31 12 7 3 0 4 45 55 55
2024 Procurement 25 40 9 0 14 0 11 28 72 10
2024 Real property 46 36 10 0 8 0 0 46 54 15
2024 Information management 44 39 0 0 12 0 6 46 54 25
2024 Information technology 44 26 12 8 6 1 4 46 54 105
2024 Internal audit 36 26 39 0 0 0 0 36 64 10
2024 Data sciences 39 33 9 0 7 9 3 44 56 25
2024 Policy 35 30 11 12 4 2 5 38 62 50
2024 Project management 49 33 5 5 5 1 2 51 49 60
2024 Other services to the public 44 14 16 7 12 2 5 48 52 210
2024 None of the above 46 17 13 10 5 4 5 50 50 175
2022 Client contact centre 54 18 15 4 6 1 3 165
2022 Health care practitioners 51 25 10 4 4 2 5 280
2022 Communications or public affairs 49 28 9 2 10 0 1 65
2022 Access to information and privacy 62 11 15 11 0 0 0 20
2022 Security 62 9 9 0 0 0 20 10
2022 Legal services 45 24 9 15 2 4 2 50
2022 Administration and operations 57 21 12 3 3 1 3 475
2022 Human resources 60 20 11 4 4 0 1 95
2022 Financial management 51 28 7 4 5 0 6 65
2022 Information management 59 15 16 0 0 0 9 35
2022 Information technology 54 23 12 4 2 0 4 115
2022 Internal audit 44 29 18 8 0 0 0 15
2022 Evaluation 30 22 30 11 0 0 7 15
2022 Data sciences 47 31 22 0 0 0 0 20
2022 Policy 57 17 12 6 6 1 1 70
2022 Project management 54 25 8 1 8 0 2 75
2022 Other services to the public 40 26 14 5 11 1 3 220
2022 None of the above 46 24 16 2 6 1 5 185
2020 Client contact centre 49 20 17 5 5 1 5 250
2020 Health care practitioners 53 23 10 4 4 1 6 255
2020 Communications or public affairs 64 13 13 4 6 0 0 75
2020 Access to information and privacy 72 14 3 3 7 0 0 30
2020 Security 82 18 0 0 0 0 0 15
2020 Legal services 71 18 10 0 0 0 2 60
2020 Administration and operations 50 25 12 5 4 1 3 600
2020 Human resources 52 22 16 4 2 1 4 105
2020 Financial management 51 28 9 4 2 2 4 85
2020 Procurement 70 23 0 0 8 0 0 10
2020 Information management 58 20 0 4 9 0 8 35
2020 Information technology 55 29 12 2 1 0 1 105
2020 Internal audit 74 26 0 0 0 0 0 15
2020 Evaluation 55 17 11 6 6 0 5 15
2020 Data sciences 50 34 13 0 0 3 0 20
2020 Policy 52 19 16 6 5 2 2 65
2020 Project management 64 18 11 3 2 0 2 60
2020 Other services to the public 54 21 14 5 3 1 2 295
2020 None of the above 54 19 11 4 4 2 5 235
2019 Client contact centre 55 21 12 4 1 0 7 250
2019 Health care practitioners 59 18 11 2 2 2 6 200
2019 Communications or public affairs 42 27 14 3 5 3 6 65
2019 Access to information and privacy 69 14 7 3 4 0 3 30
2019 Security 51 49 0 0 0 0 0 10
2019 Legal services 63 24 2 0 2 2 8 50
2019 Administration and operations 51 24 10 5 4 1 5 500
2019 Human resources 54 23 7 6 0 0 9 115
2019 Financial management 51 30 9 4 3 0 4 75
2019 Procurement 55 18 27 0 0 0 0 10
2019 Information management 58 27 3 3 3 0 6 35
2019 Information technology 56 12 19 5 2 0 6 105
2019 Internal audit 38 33 11 0 8 0 10 10
2019 Evaluation 30 55 9 0 0 0 6 10
2019 Data sciences 24 25 20 6 5 0 20 15
2019 Policy 57 22 16 0 2 0 3 60
2019 Project management 48 25 13 4 5 0 5 65
2019 Other services to the public 49 26 15 4 1 1 4 220
2019 None of the above 59 20 11 2 2 2 4 240

Question 44b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 46 12 6 7 15 2 13 54 46 175
2024 Health care practitioners 51 8 8 4 9 3 17 64 36 180
2024 Communications or public affairs 42 18 4 11 8 4 12 50 50 65
2024 Access to information and privacy 69 6 0 0 4 0 21 88 12 15
2024 Security 92 0 0 0 0 0 8 100 0 10
2024 Legal services 65 10 3 12 6 0 5 68 32 65
2024 Administration and operations 52 9 7 6 6 2 18 65 35 510
2024 Human resources 47 13 11 4 7 1 17 58 42 115
2024 Financial management 59 15 4 1 6 0 15 69 31 55
2024 Procurement 40 10 7 0 0 0 43 71 29 10
2024 Real property 69 10 0 0 6 8 8 81 19 15
2024 Information management 49 13 0 0 19 0 19 60 40 25
2024 Information technology 57 13 5 3 2 1 19 72 28 105
2024 Internal audit 52 0 23 0 8 11 6 63 37 10
2024 Data sciences 49 5 12 6 10 3 15 59 41 25
2024 Policy 55 17 8 3 5 0 11 62 38 50
2024 Project management 56 10 12 7 5 5 5 62 38 60
2024 Other services to the public 49 10 3 6 11 3 18 62 38 210
2024 None of the above 42 10 10 7 7 3 21 56 44 175

Question 44c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 68 9 2 5 3 4 7 77 23 175
2024 Health care practitioners 72 8 7 2 3 4 5 79 21 180
2024 Communications or public affairs 60 8 3 2 4 14 8 77 23 65
2024 Access to information and privacy 74 0 12 4 0 0 11 82 18 15
2024 Security 100 0 0 0 0 0 0 100 0 10
2024 Legal services 90 4 2 0 1 1 1 93 7 65
2024 Administration and operations 71 9 5 1 2 3 9 81 19 515
2024 Human resources 77 5 4 0 2 2 10 87 13 115
2024 Financial management 80 12 2 0 1 4 2 84 16 55
2024 Procurement 59 12 0 0 8 0 21 75 25 10
2024 Real property 78 14 0 0 8 0 0 78 22 15
2024 Information management 69 16 4 0 2 3 6 76 24 25
2024 Information technology 81 7 4 1 3 1 3 85 15 105
2024 Internal audit 100 0 0 0 0 0 0 100 0 10
2024 Data sciences 70 0 9 3 8 3 6 77 23 25
2024 Policy 80 3 7 2 2 0 6 85 15 50
2024 Project management 77 5 4 0 1 8 4 88 12 60
2024 Other services to the public 66 10 7 2 3 6 7 75 25 210
2024 None of the above 68 6 6 3 3 7 8 80 20 175
2022 Client contact centre 70 10 3 2 7 5 4 165
2022 Health care practitioners 78 7 3 2 2 4 4 280
2022 Communications or public affairs 77 12 4 1 2 3 1 65
2022 Access to information and privacy 84 0 0 9 7 0 0 20
2022 Security 65 0 0 8 0 0 27 10
2022 Legal services 75 4 4 2 2 6 8 50
2022 Administration and operations 80 6 2 1 2 4 4 475
2022 Human resources 88 5 3 0 1 3 1 95
2022 Financial management 70 8 0 4 3 3 12 65
2022 Information management 75 5 0 0 8 2 10 35
2022 Information technology 79 7 3 1 1 5 4 115
2022 Internal audit 100 0 0 0 0 0 0 15
2022 Evaluation 77 5 6 0 6 0 6 15
2022 Data sciences 78 9 4 4 0 5 0 20
2022 Policy 80 6 2 3 1 5 3 70
2022 Project management 78 9 4 0 1 3 5 75
2022 Other services to the public 71 8 6 1 4 6 4 220
2022 None of the above 74 7 5 1 3 3 6 185
2020 Client contact centre 75 10 2 2 4 2 4 245
2020 Health care practitioners 84 4 2 0 1 3 6 255
2020 Communications or public affairs 86 6 5 1 1 0 0 75
2020 Access to information and privacy 93 4 0 0 0 3 0 30
2020 Security 85 7 7 0 0 0 0 15
2020 Legal services 87 5 2 5 0 0 2 60
2020 Administration and operations 82 5 2 1 2 4 3 600
2020 Human resources 82 4 5 2 2 1 5 105
2020 Financial management 73 11 3 2 2 5 4 85
2020 Procurement 92 0 0 0 0 0 8 10
2020 Information management 73 3 6 0 6 3 8 35
2020 Information technology 85 5 3 0 1 3 4 105
2020 Internal audit 94 0 6 0 0 0 0 15
2020 Evaluation 89 6 0 0 0 0 5 15
2020 Data sciences 93 0 0 0 0 7 0 20
2020 Policy 88 3 3 1 2 2 2 65
2020 Project management 83 10 0 0 2 2 3 60
2020 Other services to the public 83 5 3 4 1 3 2 295
2020 None of the above 82 6 3 0 1 5 4 230
2019 Client contact centre 77 9 3 2 2 2 5 250
2019 Health care practitioners 81 8 1 0 3 4 3 195
2019 Communications or public affairs 74 3 6 0 3 4 10 60
2019 Access to information and privacy 93 4 0 0 4 0 0 30
2019 Security 68 22 10 0 0 0 0 10
2019 Legal services 78 4 2 0 4 6 6 50
2019 Administration and operations 76 7 2 2 3 5 4 500
2019 Human resources 76 8 3 2 1 2 8 115
2019 Financial management 80 8 0 1 3 3 5 80
2019 Procurement 52 15 9 9 0 8 8 10
2019 Information management 75 11 0 0 6 5 3 35
2019 Information technology 84 5 3 0 0 3 6 100
2019 Internal audit 69 11 0 0 10 0 10 10
2019 Evaluation 87 7 0 0 0 6 0 10
2019 Data sciences 69 5 0 0 0 5 20 15
2019 Policy 84 7 2 0 2 2 5 60
2019 Project management 77 13 4 0 0 1 5 65
2019 Other services to the public 78 7 2 2 2 3 6 220
2019 None of the above 74 9 4 2 2 2 7 245

Question 44d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 71 9 4 2 1 2 12 82 18 175
2024 Health care practitioners 67 10 5 3 2 2 10 77 23 180
2024 Communications or public affairs 59 14 6 4 3 5 10 69 31 65
2024 Access to information and privacy 74 9 0 0 7 0 11 82 18 15
2024 Security 73 20 0 0 0 0 8 79 21 10
2024 Legal services 76 9 5 1 0 0 9 83 17 65
2024 Administration and operations 70 8 6 2 2 1 12 80 20 515
2024 Human resources 73 8 1 1 4 1 13 84 16 115
2024 Financial management 86 6 0 0 0 0 9 94 6 55
2024 Procurement 61 10 0 0 0 0 29 87 13 10
2024 Real property 85 0 0 0 0 0 15 100 0 15
2024 Information management 66 4 4 7 4 3 11 77 23 25
2024 Information technology 76 11 4 3 1 0 5 80 20 105
2024 Internal audit 100 0 0 0 0 0 0 100 0 10
2024 Data sciences 65 6 7 9 8 0 6 69 31 25
2024 Policy 71 8 6 3 2 0 10 79 21 50
2024 Project management 70 7 10 0 1 3 8 79 21 60
2024 Other services to the public 65 11 4 3 3 3 11 75 25 210
2024 None of the above 69 5 5 2 2 6 12 83 17 175

Question 44e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 16 10 3 5 2 8 63 37 175
2024 Health care practitioners 55 16 9 4 7 2 6 60 40 180
2024 Communications or public affairs 54 12 8 7 6 5 8 62 38 65
2024 Access to information and privacy 74 5 0 0 7 0 15 86 14 15
2024 Security 54 22 8 0 8 0 8 59 41 10
2024 Legal services 74 9 7 3 2 0 6 78 22 65
2024 Administration and operations 57 14 10 4 5 2 7 63 37 515
2024 Human resources 63 16 5 1 5 1 11 71 29 115
2024 Financial management 73 15 7 0 0 0 5 77 23 55
2024 Procurement 61 10 0 0 0 0 29 87 13 10
2024 Real property 85 8 8 0 0 0 0 85 15 15
2024 Information management 64 10 3 7 4 6 6 73 27 25
2024 Information technology 65 7 12 4 7 0 6 69 31 105
2024 Internal audit 91 0 0 9 0 0 0 91 9 10
2024 Data sciences 46 18 10 12 8 0 6 49 51 25
2024 Policy 70 10 7 1 2 0 10 78 22 50
2024 Project management 59 14 18 0 1 3 5 64 36 60
2024 Other services to the public 51 18 6 9 5 3 9 58 42 210
2024 None of the above 59 9 11 4 4 4 9 68 32 175

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 18 25 13 16 19 3 4 47 39 175
2024 Health care practitioners 15 27 15 18 20 2 4 45 40 180
2024 Communications or public affairs 14 30 8 20 23 2 3 46 45 65
2024 Access to information and privacy 38 19 16 12 10 0 6 59 24 15
2024 Security 0 61 18 0 0 20 0 77 0 10
2024 Legal services 17 42 4 14 18 3 2 62 34 65
2024 Administration and operations 20 32 11 18 14 3 2 55 34 515
2024 Human resources 22 31 11 18 11 2 4 57 31 115
2024 Financial management 27 39 12 14 6 0 2 67 21 55
2024 Procurement 8 37 24 0 31 0 0 45 31 10
2024 Real property 20 49 8 10 14 0 0 69 24 15
2024 Information management 20 43 10 16 11 0 0 62 27 25
2024 Information technology 20 39 8 11 18 4 0 61 30 105
2024 Internal audit 23 35 8 34 0 0 0 58 34 10
2024 Data sciences 19 40 12 9 20 0 0 59 29 25
2024 Policy 20 38 6 13 20 3 0 60 34 50
2024 Project management 11 35 21 23 10 0 0 46 33 60
2024 Other services to the public 14 29 9 21 24 2 1 45 46 210
2024 None of the above 20 25 16 17 17 4 1 48 35 175
2022 Client contact centre 18 28 9 20 17 5 2 49 41 165
2022 Health care practitioners 17 27 18 15 14 5 4 48 32 285
2022 Communications or public affairs 23 34 8 14 16 0 5 60 32 65
2022 Access to information and privacy 50 20 0 9 16 0 4 74 26 20
2022 Security 18 46 19 9 8 0 0 64 17 10
2022 Legal services 18 19 18 11 26 2 6 40 40 50
2022 Administration and operations 26 34 11 12 13 3 1 63 26 475
2022 Human resources 40 24 11 11 9 2 3 67 21 95
2022 Financial management 25 27 10 21 12 0 5 55 34 65
2022 Information management 15 26 11 14 27 3 3 44 44 35
2022 Information technology 29 37 8 12 9 2 4 70 22 115
2022 Internal audit 17 56 14 7 7 0 0 72 14 15
2022 Evaluation 30 25 6 12 27 0 0 56 38 15
2022 Data sciences 36 39 7 10 8 0 0 74 18 20
2022 Policy 20 36 7 16 16 4 1 59 34 70
2022 Project management 35 30 13 10 11 1 0 66 21 75
2022 Other services to the public 20 27 11 21 20 2 0 47 42 220
2022 None of the above 19 32 12 16 14 4 2 55 32 185
2020 Client contact centre 22 32 15 12 12 4 3 59 26 250
2020 Health care practitioners 24 26 17 14 8 9 2 56 25 255
2020 Communications or public affairs 38 35 9 9 10 0 0 72 19 75
2020 Access to information and privacy 52 38 6 0 0 3 0 94 0 30
2020 Security 32 44 7 8 7 0 0 77 16 15
2020 Legal services 29 22 10 13 12 5 8 60 29 60
2020 Administration and operations 30 27 16 13 9 3 2 60 24 600
2020 Human resources 34 28 11 16 6 4 2 66 23 105
2020 Financial management 24 28 18 8 13 4 6 57 23 85
2020 Procurement 34 10 23 8 0 26 0 59 10 10
2020 Information management 27 24 11 9 24 5 0 54 35 35
2020 Information technology 29 38 18 8 4 1 3 70 12 105
2020 Internal audit 34 59 6 0 0 0 0 94 0 15
2020 Evaluation 17 23 26 22 0 6 6 45 25 15
2020 Data sciences 31 25 12 20 9 0 4 58 30 20
2020 Policy 22 30 22 19 6 2 0 52 25 65
2020 Project management 35 26 22 9 7 0 2 62 15 60
2020 Other services to the public 27 28 16 14 11 3 2 57 26 295
2020 None of the above 27 31 12 13 8 5 4 64 23 230
2019 Client contact centre 20 28 14 18 15 3 2 50 35 245
2019 Health care practitioners 21 26 17 15 13 4 3 51 31 200
2019 Communications or public affairs 31 23 10 13 16 7 0 58 31 65
2019 Access to information and privacy 41 34 12 3 7 3 0 77 10 30
2019 Security 39 41 0 20 0 0 0 80 20 10
2019 Legal services 16 10 12 19 29 4 10 30 56 50
2019 Administration and operations 23 29 14 15 16 2 1 54 32 505
2019 Human resources 32 31 12 12 9 1 2 65 23 115
2019 Financial management 23 25 22 16 14 0 0 48 30 75
2019 Procurement 26 26 9 15 17 0 8 56 34 10
2019 Information management 26 25 18 11 17 3 0 53 28 35
2019 Information technology 28 35 14 7 9 3 3 67 18 105
2019 Internal audit 49 21 9 10 11 0 0 70 21 10
2019 Evaluation 33 54 13 0 0 0 0 87 0 10
2019 Data sciences 32 53 10 5 0 0 0 85 5 15
2019 Policy 26 35 20 11 6 0 2 62 18 60
2019 Project management 22 39 18 11 6 4 0 64 18 65
2019 Other services to the public 20 25 14 16 20 5 0 48 37 220
2019 None of the above 23 24 12 13 22 2 3 50 37 245

Empowerment

Question 14. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 26 18 17 12 1 0 52 29 175
2024 Health care practitioners 30 29 12 15 15 0 0 59 30 180
2024 Communications or public affairs 27 36 13 18 6 0 0 63 24 65
2024 Access to information and privacy 51 35 0 8 7 0 0 86 14 15
2024 Security 11 32 24 22 11 0 0 44 33 10
2024 Legal services 45 33 6 7 9 0 0 78 16 65
2024 Administration and operations 30 33 16 12 8 0 0 64 20 510
2024 Human resources 33 37 10 10 10 1 0 70 20 115
2024 Financial management 37 44 4 11 5 0 0 80 16 55
2024 Procurement 9 53 37 0 0 0 0 63 0 10
2024 Real property 23 53 15 0 8 0 0 77 8 15
2024 Information management 31 33 16 15 5 0 0 64 20 25
2024 Information technology 44 33 6 7 10 0 0 77 17 105
2024 Internal audit 59 34 7 0 0 0 0 93 0 10
2024 Data sciences 41 38 3 10 8 0 0 79 18 25
2024 Policy 31 24 17 11 17 0 0 55 29 50
2024 Project management 32 43 11 10 4 0 0 75 14 60
2024 Other services to the public 20 28 13 18 20 0 0 48 39 210
2024 None of the above 25 41 7 11 13 3 0 68 24 175
2022 Client contact centre 23 28 18 16 15 0 1 51 31 165
2022 Health care practitioners 29 29 14 15 13 0 0 59 27 285
2022 Communications or public affairs 39 28 8 11 13 0 0 68 24 65
2022 Access to information and privacy 69 13 14 0 4 0 0 82 4 20
2022 Security 36 55 9 0 0 0 0 91 0 10
2022 Legal services 30 36 17 10 7 0 0 66 17 50
2022 Administration and operations 35 38 11 9 7 0 0 73 16 475
2022 Human resources 45 37 5 9 4 0 0 83 12 95
2022 Financial management 42 31 8 10 9 0 0 73 19 65
2022 Information management 29 42 7 0 22 0 0 71 22 35
2022 Information technology 49 37 6 7 1 0 1 86 8 115
2022 Internal audit 48 52 0 0 0 0 0 100 0 10
2022 Evaluation 30 45 6 6 13 0 0 75 19 15
2022 Data sciences 42 45 4 9 0 0 0 86 9 20
2022 Policy 22 47 9 12 10 0 0 69 22 70
2022 Project management 45 35 8 9 3 0 0 80 12 75
2022 Other services to the public 20 29 11 21 19 0 0 49 40 220
2022 None of the above 35 29 12 12 12 0 0 64 24 185
2020 Client contact centre 26 33 20 12 7 0 0 60 20 245
2020 Health care practitioners 28 36 19 10 5 1 2 65 15 255
2020 Communications or public affairs 38 42 6 11 2 0 0 80 14 75
2020 Access to information and privacy 66 24 7 0 3 0 0 90 3 30
2020 Security 67 18 8 7 0 0 0 84 7 15
2020 Legal services 39 38 8 10 4 0 2 78 13 60
2020 Administration and operations 36 36 11 11 5 1 1 73 16 600
2020 Human resources 43 36 11 8 2 0 0 79 10 105
2020 Financial management 34 39 16 6 5 0 0 73 10 85
2020 Procurement 19 44 23 15 0 0 0 62 15 10
2020 Information management 41 35 3 3 18 0 0 76 21 35
2020 Information technology 53 35 8 2 2 0 0 88 4 105
2020 Internal audit 67 20 0 13 0 0 0 87 13 15
2020 Evaluation 43 28 12 6 0 0 11 80 6 15
2020 Data sciences 35 40 7 5 13 0 0 75 18 20
2020 Policy 27 51 8 9 1 3 0 81 11 65
2020 Project management 44 45 5 6 0 0 0 88 6 60
2020 Other services to the public 33 33 12 15 6 1 1 67 21 290
2020 None of the above 34 32 15 13 6 0 0 66 18 230
2019 Client contact centre 23 38 14 15 10 0 0 61 25 250
2019 Health care practitioners 19 37 13 17 13 1 0 56 30 200
2019 Communications or public affairs 36 42 9 11 2 0 0 78 13 65
2019 Access to information and privacy 60 27 8 4 0 0 0 88 4 30
2019 Security 39 51 0 10 0 0 0 90 10 10
2019 Legal services 42 38 6 8 6 0 0 80 14 50
2019 Administration and operations 28 36 12 12 11 0 0 64 24 505
2019 Human resources 37 40 10 9 2 0 1 78 11 115
2019 Financial management 28 32 17 12 10 0 0 60 23 80
2019 Procurement 42 49 0 0 9 0 0 91 9 10
2019 Information management 42 25 13 9 11 0 0 67 20 35
2019 Information technology 42 41 9 6 3 0 0 82 9 105
2019 Internal audit 64 36 0 0 0 0 0 100 0 10
2019 Evaluation 23 41 6 23 7 0 0 64 30 10
2019 Data sciences 41 41 14 5 0 0 0 82 5 15
2019 Policy 33 52 8 5 2 0 0 86 6 60
2019 Project management 34 47 12 6 1 0 0 81 7 65
2019 Other services to the public 28 27 14 20 12 0 0 55 31 220
2019 None of the above 27 33 12 16 12 0 0 60 28 240

Question 15. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 30 19 7 10 0 0 64 17 175
2024 Health care practitioners 33 27 17 10 10 1 1 62 21 180
2024 Communications or public affairs 29 36 15 16 5 0 0 64 21 65
2024 Access to information and privacy 36 34 24 7 0 0 0 70 7 15
2024 Security 11 51 25 13 0 0 0 62 13 10
2024 Legal services 49 24 14 6 7 0 0 73 13 65
2024 Administration and operations 38 31 16 11 4 0 1 69 15 515
2024 Human resources 40 36 14 5 6 0 0 76 11 115
2024 Financial management 40 34 11 10 5 0 0 74 15 55
2024 Procurement 35 19 35 11 0 0 0 54 11 10
2024 Real property 48 37 8 0 8 0 0 84 8 15
2024 Information management 34 35 15 11 5 0 0 68 17 25
2024 Information technology 49 34 7 4 6 0 0 82 10 105
2024 Internal audit 43 46 11 0 0 0 0 89 0 10
2024 Data sciences 38 38 13 5 5 0 0 76 11 25
2024 Policy 30 26 15 15 14 0 0 56 29 50
2024 Project management 47 29 11 9 4 0 0 76 13 60
2024 Other services to the public 25 27 18 16 13 0 0 52 30 210
2024 None of the above 28 38 14 10 8 2 0 67 19 175
2022 Client contact centre 25 29 22 9 15 0 0 54 24 165
2022 Health care practitioners 29 39 15 8 10 0 0 68 18 280
2022 Communications or public affairs 43 20 14 17 7 0 0 63 24 65
2022 Access to information and privacy 76 4 7 4 9 0 0 80 13 20
2022 Security 54 38 0 8 0 0 0 92 8 10
2022 Legal services 39 27 18 12 3 0 0 66 16 50
2022 Administration and operations 40 35 12 6 6 0 0 75 12 475
2022 Human resources 53 33 9 4 1 0 0 86 5 95
2022 Financial management 44 27 10 10 6 0 3 74 16 65
2022 Information management 35 33 13 12 7 0 0 68 18 35
2022 Information technology 54 27 11 4 4 0 1 81 8 115
2022 Internal audit 45 40 8 0 0 0 7 91 0 15
2022 Evaluation 37 50 7 0 6 0 0 87 6 15
2022 Data sciences 50 36 4 9 0 0 0 87 9 20
2022 Policy 31 42 10 10 6 0 0 74 17 70
2022 Project management 52 27 15 2 3 0 0 79 6 75
2022 Other services to the public 24 31 17 16 12 0 0 55 28 220
2022 None of the above 39 27 14 10 8 1 0 67 19 185
2020 Client contact centre 30 32 20 10 8 0 0 61 19 245
2020 Health care practitioners 31 34 20 8 7 0 1 66 14 255
2020 Communications or public affairs 39 48 2 10 1 0 0 86 11 75
2020 Access to information and privacy 59 28 10 0 3 0 0 87 3 30
2020 Security 62 30 8 0 0 0 0 92 0 15
2020 Legal services 48 31 10 12 0 0 0 79 12 60
2020 Administration and operations 42 32 15 7 4 0 0 74 12 600
2020 Human resources 47 31 17 6 0 0 0 77 6 105
2020 Financial management 41 33 18 3 5 0 0 74 8 85
2020 Procurement 28 15 41 15 0 0 0 43 15 10
2020 Information management 46 24 3 9 18 0 0 70 27 35
2020 Information technology 54 34 7 4 1 0 0 89 4 105
2020 Internal audit 47 40 6 6 0 0 0 87 6 15
2020 Evaluation 44 51 0 0 0 0 6 100 0 15
2020 Data sciences 54 32 8 5 0 0 0 86 5 20
2020 Policy 31 42 18 5 1 2 0 75 6 65
2020 Project management 44 39 15 0 2 0 0 83 2 60
2020 Other services to the public 35 30 19 9 6 0 1 66 15 290
2020 None of the above 39 31 16 10 3 0 1 70 13 235
2019 Client contact centre 23 36 23 9 8 0 0 59 18 250
2019 Health care practitioners 20 39 18 11 12 0 0 59 23 200
2019 Communications or public affairs 37 43 6 13 2 0 0 80 14 65
2019 Access to information and privacy 60 20 14 3 0 0 3 82 3 30
2019 Security 61 20 10 10 0 0 0 80 10 10
2019 Legal services 39 40 8 8 4 0 2 80 12 50
2019 Administration and operations 33 32 16 10 9 0 0 66 18 505
2019 Human resources 40 37 13 8 3 0 0 76 11 115
2019 Financial management 26 41 15 13 6 0 0 67 19 80
2019 Procurement 47 45 0 0 8 0 0 92 8 10
2019 Information management 37 29 13 6 14 0 0 67 20 35
2019 Information technology 47 35 12 2 4 0 0 82 5 105
2019 Internal audit 63 29 8 0 0 0 0 92 0 10
2019 Evaluation 31 26 6 7 30 0 0 57 37 10
2019 Data sciences 46 40 5 5 5 0 0 86 10 15
2019 Policy 40 36 13 10 2 0 0 76 11 60
2019 Project management 42 31 12 13 1 0 0 73 15 65
2019 Other services to the public 28 27 15 17 12 0 0 56 29 220
2019 None of the above 32 31 15 11 11 0 0 63 22 245

Question 16. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 39 11 9 4 1 1 76 13 175
2024 Health care practitioners 35 39 10 9 8 0 0 73 17 180
2024 Communications or public affairs 28 36 15 18 3 0 0 64 21 65
2024 Access to information and privacy 56 33 0 4 7 0 0 89 11 15
2024 Security 11 59 11 8 11 0 0 70 19 10
2024 Legal services 59 27 6 4 4 0 0 85 9 65
2024 Administration and operations 40 35 14 7 3 0 0 76 10 515
2024 Human resources 44 32 13 8 3 0 0 76 11 115
2024 Financial management 43 33 10 9 5 0 0 76 14 55
2024 Procurement 37 26 37 0 0 0 0 63 0 10
2024 Real property 38 36 19 8 0 0 0 74 8 15
2024 Information management 41 26 21 7 5 0 0 67 12 25
2024 Information technology 47 30 10 8 5 1 0 77 13 105
2024 Internal audit 43 46 11 0 0 0 0 89 0 10
2024 Data sciences 25 51 10 3 11 0 0 76 15 25
2024 Policy 29 36 12 12 11 0 0 65 23 50
2024 Project management 40 38 10 10 2 0 0 78 12 60
2024 Other services to the public 28 43 10 11 8 0 0 71 19 210
2024 None of the above 37 39 9 6 7 2 0 77 14 175
2022 Client contact centre 34 33 15 12 6 0 0 68 18 165
2022 Health care practitioners 38 38 10 7 7 0 0 76 14 280
2022 Communications or public affairs 35 25 20 10 10 0 0 60 20 65
2022 Access to information and privacy 69 27 0 0 4 0 0 96 4 20
2022 Security 74 18 0 8 0 0 0 92 8 10
2022 Legal services 47 35 7 6 6 0 0 82 12 50
2022 Administration and operations 43 38 8 6 5 0 0 81 11 475
2022 Human resources 52 36 5 5 2 0 0 88 7 95
2022 Financial management 44 33 16 5 1 0 0 78 6 65
2022 Information management 37 28 10 17 8 0 0 65 25 35
2022 Information technology 53 29 9 5 3 0 1 83 8 115
2022 Internal audit 49 44 7 0 0 0 0 93 0 15
2022 Evaluation 30 46 12 0 6 0 6 81 6 15
2022 Data sciences 36 44 4 15 0 0 0 80 15 20
2022 Policy 30 39 15 12 2 0 3 71 14 70
2022 Project management 49 36 10 0 5 0 0 86 5 75
2022 Other services to the public 29 33 12 13 13 0 0 63 26 220
2022 None of the above 38 29 17 10 5 0 0 68 15 185
2020 Client contact centre 37 39 10 12 3 0 0 76 15 245
2020 Health care practitioners 33 41 13 8 4 1 0 75 12 255
2020 Communications or public affairs 46 37 7 9 3 0 0 82 11 75
2020 Access to information and privacy 73 14 10 0 3 0 0 87 3 30
2020 Security 77 16 7 0 0 0 0 93 0 15
2020 Legal services 51 31 10 7 2 0 0 82 9 60
2020 Administration and operations 43 35 10 8 3 1 0 79 11 595
2020 Human resources 47 37 6 8 2 0 0 84 10 105
2020 Financial management 44 31 14 5 6 0 0 75 11 85
2020 Procurement 36 41 8 8 8 0 0 77 15 10
2020 Information management 50 24 13 13 0 0 0 74 13 30
2020 Information technology 46 43 6 3 2 0 0 89 5 105
2020 Internal audit 67 26 0 6 0 0 0 94 6 15
2020 Evaluation 38 51 5 0 0 6 0 94 0 15
2020 Data sciences 44 38 4 10 4 0 0 82 14 20
2020 Policy 34 47 9 6 0 2 2 84 6 65
2020 Project management 46 43 6 3 2 0 0 89 5 60
2020 Other services to the public 34 41 11 10 3 0 0 76 14 290
2020 None of the above 34 35 15 10 4 1 0 71 14 230
2019 Client contact centre 31 34 14 13 7 0 0 65 20 245
2019 Health care practitioners 31 39 8 13 9 0 0 70 22 200
2019 Communications or public affairs 37 41 12 10 0 0 0 78 10 65
2019 Access to information and privacy 71 26 3 0 0 0 0 97 0 30
2019 Security 39 61 0 0 0 0 0 100 0 10
2019 Legal services 42 30 15 11 2 0 0 72 13 45
2019 Administration and operations 33 36 12 11 6 0 0 70 18 495
2019 Human resources 39 44 6 7 2 1 1 85 9 115
2019 Financial management 32 44 10 11 2 0 0 77 13 75
2019 Procurement 20 61 10 0 8 0 0 82 8 10
2019 Information management 48 22 16 9 6 0 0 69 15 35
2019 Information technology 46 37 7 8 2 0 0 83 9 105
2019 Internal audit 75 25 0 0 0 0 0 100 0 10
2019 Evaluation 50 20 7 23 0 0 0 70 23 10
2019 Data sciences 37 49 9 5 0 0 0 86 5 15
2019 Policy 31 46 15 5 2 0 2 78 6 60
2019 Project management 29 53 7 8 3 0 0 82 11 65
2019 Other services to the public 30 33 10 15 12 1 0 64 27 220
2019 None of the above 29 37 13 12 8 0 1 67 20 240

Question 46. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 19 28 19 19 10 5 0 50 30 175
2024 Health care practitioners 17 33 18 16 13 4 0 52 29 180
2024 Communications or public affairs 13 34 23 18 7 5 0 49 26 65
2024 Access to information and privacy 39 24 19 0 7 12 0 71 7 15
2024 Security 23 38 18 0 13 8 0 66 14 10
2024 Legal services 40 38 5 7 7 3 0 80 15 65
2024 Administration and operations 25 36 16 11 9 4 0 63 21 510
2024 Human resources 30 42 16 8 4 0 0 72 12 115
2024 Financial management 32 49 7 6 4 0 2 82 10 55
2024 Procurement 19 35 26 20 0 0 0 54 20 10
2024 Real property 30 47 15 0 8 0 0 77 8 15
2024 Information management 13 50 10 19 9 0 0 63 27 25
2024 Information technology 29 36 16 12 5 2 0 66 17 105
2024 Internal audit 31 53 9 8 0 0 0 83 8 10
2024 Data sciences 37 36 13 10 5 0 0 72 15 25
2024 Policy 16 44 10 18 8 1 3 63 27 50
2024 Project management 20 39 18 18 3 2 0 59 22 60
2024 Other services to the public 13 33 17 18 15 4 0 48 34 210
2024 None of the above 20 33 20 12 11 3 0 55 25 175
2022 Client contact centre 21 33 17 15 11 3 0 55 27 165
2022 Health care practitioners 21 35 20 11 9 5 0 58 21 280
2022 Communications or public affairs 23 50 8 16 1 1 0 74 18 65
2022 Access to information and privacy 44 40 0 7 9 0 0 84 16 20
2022 Security 37 36 9 18 0 0 0 74 18 10
2022 Legal services 29 36 9 13 11 2 0 66 25 50
2022 Administration and operations 27 37 18 8 5 5 0 68 13 475
2022 Human resources 34 39 20 4 2 2 0 74 6 95
2022 Financial management 37 26 16 14 4 2 0 65 19 65
2022 Information management 30 21 25 15 7 3 0 52 23 35
2022 Information technology 30 43 12 4 2 7 0 79 7 115
2022 Internal audit 44 38 17 0 0 0 0 83 0 15
2022 Evaluation 25 41 27 0 6 0 0 67 6 15
2022 Data sciences 41 38 12 9 0 0 0 79 9 20
2022 Policy 13 48 10 15 10 3 0 64 26 70
2022 Project management 32 42 15 6 3 2 0 75 9 75
2022 Other services to the public 13 36 17 21 12 1 0 50 34 220
2022 None of the above 24 37 18 9 9 4 0 64 18 185
2020 Client contact centre 22 36 24 10 5 3 1 60 15 245
2020 Health care practitioners 24 40 16 9 4 6 1 68 14 255
2020 Communications or public affairs 34 42 15 7 1 0 0 76 9 75
2020 Access to information and privacy 52 26 14 3 4 0 0 79 7 25
2020 Security 30 47 8 15 0 0 0 77 15 15
2020 Legal services 34 41 13 9 2 2 0 76 10 60
2020 Administration and operations 27 43 15 7 4 4 0 72 12 600
2020 Human resources 28 50 11 8 1 2 0 80 9 105
2020 Financial management 24 46 16 3 6 5 0 73 10 85
2020 Procurement 19 32 49 0 0 0 0 51 0 10
2020 Information management 36 28 12 9 12 3 0 66 22 35
2020 Information technology 35 44 14 5 0 2 0 81 5 105
2020 Internal audit 21 53 20 6 0 0 0 74 6 15
2020 Evaluation 37 51 6 6 0 0 0 88 6 15
2020 Data sciences 32 48 13 3 4 0 0 80 7 20
2020 Policy 30 42 17 8 1 2 0 73 9 65
2020 Project management 24 64 10 2 0 0 0 88 2 60
2020 Other services to the public 22 42 18 8 5 3 0 67 14 290
2020 None of the above 24 39 21 9 3 5 0 66 12 230
2019 Client contact centre 19 35 22 14 6 3 0 56 21 245
2019 Health care practitioners 14 44 16 15 9 1 0 60 24 200
2019 Communications or public affairs 25 50 15 4 0 6 0 80 5 65
2019 Access to information and privacy 54 34 9 3 0 0 0 89 3 30
2019 Security 29 41 20 10 0 0 0 71 10 10
2019 Legal services 23 43 12 8 6 8 0 72 15 50
2019 Administration and operations 17 44 16 13 6 3 0 63 20 505
2019 Human resources 25 43 18 11 1 2 0 69 12 115
2019 Financial management 10 51 17 11 9 3 0 62 21 75
2019 Procurement 11 56 24 9 0 0 0 67 9 10
2019 Information management 28 36 8 17 12 0 0 64 28 35
2019 Information technology 27 49 18 2 1 2 0 78 3 105
2019 Internal audit 56 36 8 0 0 0 0 92 0 10
2019 Evaluation 31 17 9 0 37 6 0 52 39 10
2019 Data sciences 22 63 15 0 0 0 0 85 0 15
2019 Policy 12 56 24 5 3 0 0 68 8 60
2019 Project management 21 54 10 6 7 1 0 76 14 65
2019 Other services to the public 17 36 16 18 11 2 0 54 30 220
2019 None of the above 17 39 16 15 9 2 0 58 25 245

Work-life balance and workload

Question 7. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 30 8 14 9 0 0 69 23 175
2024 Health care practitioners 40 28 9 11 12 0 1 69 23 180
2024 Communications or public affairs 38 26 12 18 7 0 0 64 24 65
2024 Access to information and privacy 72 13 0 4 11 0 0 85 15 15
2024 Security 64 26 9 0 0 0 0 91 0 10
2024 Legal services 57 22 8 9 4 0 0 79 13 65
2024 Administration and operations 44 28 8 9 10 0 1 72 19 515
2024 Human resources 54 24 3 10 8 0 0 79 18 115
2024 Financial management 37 42 9 1 7 4 0 82 9 55
2024 Procurement 62 19 20 0 0 0 0 80 0 10
2024 Real property 53 32 8 8 0 0 0 85 8 15
2024 Information management 41 29 3 21 3 2 0 72 24 25
2024 Information technology 48 20 8 7 16 0 0 68 24 105
2024 Internal audit 38 54 0 9 0 0 0 91 9 10
2024 Data sciences 31 44 0 14 11 0 0 75 25 25
2024 Policy 46 33 3 9 9 0 0 79 18 50
2024 Project management 45 27 10 7 11 0 0 72 18 60
2024 Other services to the public 31 34 7 15 12 1 0 66 27 210
2024 None of the above 39 32 7 9 11 2 0 73 20 175
2022 Client contact centre 44 37 10 3 5 0 0 82 8 165
2022 Health care practitioners 46 34 7 8 6 0 0 80 13 280
2022 Communications or public affairs 50 32 1 6 10 0 0 82 17 65
2022 Access to information and privacy 69 4 4 23 0 0 0 73 23 20
2022 Security 74 26 0 0 0 0 0 100 0 10
2022 Legal services 55 27 9 4 5 0 0 81 9 50
2022 Administration and operations 53 31 5 8 3 0 0 85 10 475
2022 Human resources 56 29 7 6 3 0 0 84 9 95
2022 Financial management 53 27 4 8 9 0 0 80 16 65
2022 Information management 51 34 5 5 6 0 0 85 10 35
2022 Information technology 47 36 7 5 5 0 0 83 10 115
2022 Internal audit 51 31 10 0 0 7 0 89 0 15
2022 Evaluation 58 28 13 0 0 0 0 87 0 15
2022 Data sciences 57 19 9 10 5 0 0 76 15 20
2022 Policy 53 23 8 7 8 0 0 77 16 70
2022 Project management 59 28 4 7 3 0 0 87 9 75
2022 Other services to the public 37 34 11 8 10 0 0 71 18 220
2022 None of the above 50 29 11 6 4 0 0 78 10 185
2020 Client contact centre 44 33 10 7 5 0 0 78 12 250
2020 Health care practitioners 52 29 9 7 3 0 0 80 10 255
2020 Communications or public affairs 48 28 9 10 5 0 0 76 15 75
2020 Access to information and privacy 82 11 4 0 4 0 0 93 4 30
2020 Security 92 8 0 0 0 0 0 100 0 15
2020 Legal services 54 29 10 4 2 0 2 84 5 55
2020 Administration and operations 54 27 8 7 3 0 0 81 11 600
2020 Human resources 62 22 10 4 2 0 0 84 6 105
2020 Financial management 51 30 8 7 2 0 1 82 10 85
2020 Information management 58 30 6 0 3 3 0 91 3 35
2020 Information technology 60 32 6 2 1 0 0 92 2 105
2020 Internal audit 80 13 0 6 0 0 0 94 6 15
2020 Evaluation 66 29 0 6 0 0 0 94 6 15
2020 Data sciences 68 20 4 8 0 0 0 88 8 20
2020 Policy 47 36 2 11 5 0 0 83 16 65
2020 Project management 61 30 3 5 2 0 0 90 6 60
2020 Other services to the public 51 30 8 8 3 0 0 80 12 295
2020 None of the above 51 27 10 9 3 0 0 78 12 235
2019 Client contact centre 48 26 9 11 5 0 0 75 16 250
2019 Health care practitioners 48 36 6 8 3 0 0 83 10 200
2019 Communications or public affairs 47 38 10 4 0 0 0 85 4 65
2019 Access to information and privacy 90 6 0 4 0 0 0 96 4 30
2019 Security 49 32 10 10 0 0 0 80 10 10
2019 Legal services 58 26 6 4 4 0 2 86 8 50
2019 Administration and operations 46 30 8 9 7 1 0 77 15 500
2019 Human resources 55 30 5 7 1 0 1 87 8 115
2019 Financial management 47 29 9 13 1 0 0 76 14 80
2019 Procurement 38 53 0 0 9 0 0 91 9 10
2019 Information management 53 27 9 8 0 3 0 83 8 35
2019 Information technology 57 29 5 7 3 0 0 85 10 105
2019 Internal audit 75 25 0 0 0 0 0 100 0 10
2019 Evaluation 57 0 13 30 0 0 0 57 30 10
2019 Data sciences 47 36 17 0 0 0 0 83 0 15
2019 Policy 60 28 6 5 0 0 0 89 5 60
2019 Project management 53 36 1 7 1 0 0 90 9 65
2019 Other services to the public 41 35 7 12 4 1 0 76 16 220
2019 None of the above 45 30 9 9 6 0 0 76 15 245

Question 18. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 45 29 11 7 4 1 4 77 12 175
2024 Health care practitioners 30 32 19 10 8 0 1 63 18 180
2024 Communications or public affairs 32 35 20 9 4 0 0 67 13 65
2024 Access to information and privacy 50 28 7 12 4 0 0 78 16 15
2024 Security 71 29 0 0 0 0 0 100 0 10
2024 Legal services 38 28 12 15 7 0 0 66 22 65
2024 Administration and operations 41 30 15 6 7 0 1 71 13 515
2024 Human resources 36 35 14 5 7 1 2 73 12 115
2024 Financial management 45 34 16 4 2 0 0 79 6 55
2024 Procurement 37 9 12 35 8 0 0 46 43 10
2024 Real property 23 38 6 15 9 0 8 67 26 15
2024 Information management 53 21 17 6 0 0 2 76 6 25
2024 Information technology 39 35 14 4 2 1 4 78 7 105
2024 Internal audit 28 66 7 0 0 0 0 93 0 10
2024 Data sciences 39 19 29 7 0 5 0 62 7 25
2024 Policy 36 29 17 5 11 3 0 67 16 50
2024 Project management 42 27 21 7 3 0 0 69 10 60
2024 Other services to the public 30 23 20 13 15 0 0 53 28 210
2024 None of the above 37 27 14 6 11 1 4 68 18 175
2022 Client contact centre 38 30 11 7 10 0 3 70 18 165
2022 Health care practitioners 30 27 14 12 13 1 3 59 26 285
2022 Communications or public affairs 43 26 19 2 9 0 0 69 11 65
2022 Access to information and privacy 39 36 8 13 4 0 0 76 16 20
2022 Security 0 53 27 0 0 0 20 67 0 10
2022 Legal services 10 40 23 10 15 0 2 51 26 50
2022 Administration and operations 39 30 15 8 8 0 0 69 16 475
2022 Human resources 38 23 15 14 9 1 0 62 23 95
2022 Financial management 48 21 16 9 6 0 0 69 15 65
2022 Information management 51 32 9 2 3 0 3 85 5 35
2022 Information technology 47 36 8 3 4 0 2 85 7 115
2022 Internal audit 43 42 7 8 0 0 0 85 8 15
2022 Evaluation 51 33 5 6 6 0 0 84 12 15
2022 Data sciences 28 44 16 8 5 0 0 72 12 20
2022 Policy 43 27 13 7 7 0 3 73 14 70
2022 Project management 30 36 16 12 7 0 0 66 19 75
2022 Other services to the public 23 21 19 17 18 1 1 45 35 220
2022 None of the above 32 25 25 8 9 0 1 58 17 185
2020 Client contact centre 46 25 13 8 5 0 3 73 13 245
2020 Health care practitioners 40 25 15 7 10 1 2 66 18 255
2020 Communications or public affairs 38 30 14 13 5 0 0 68 18 75
2020 Access to information and privacy 46 25 18 7 0 3 0 74 7 30
2020 Security 44 48 7 0 0 0 0 93 0 15
2020 Legal services 33 24 27 8 8 0 0 57 16 60
2020 Administration and operations 39 27 17 9 7 1 1 67 16 600
2020 Human resources 27 26 27 13 5 0 1 53 19 100
2020 Financial management 44 27 18 8 4 0 0 71 11 85
2020 Procurement 44 34 8 8 8 0 0 77 15 10
2020 Information management 36 44 14 3 0 0 3 82 3 35
2020 Information technology 42 32 16 5 5 0 0 74 10 105
2020 Internal audit 67 20 6 7 0 0 0 87 7 15
2020 Evaluation 40 30 0 12 0 12 6 85 15 15
2020 Data sciences 34 45 17 0 4 0 0 79 4 20
2020 Policy 37 27 19 11 5 0 2 65 16 65
2020 Project management 30 39 15 12 3 0 0 70 15 60
2020 Other services to the public 26 25 20 14 14 1 1 52 28 290
2020 None of the above 32 25 20 6 14 2 1 58 21 235
2019 Client contact centre 40 25 15 10 9 1 1 66 19 250
2019 Health care practitioners 29 20 22 11 14 0 4 50 27 200
2019 Communications or public affairs 35 35 20 7 3 0 0 70 11 60
2019 Access to information and privacy 43 27 16 6 4 3 0 73 11 30
2019 Security 0 90 10 0 0 0 0 90 0 10
2019 Legal services 30 33 9 10 16 0 2 64 26 50
2019 Administration and operations 33 25 21 12 8 0 1 59 20 500
2019 Human resources 26 35 16 16 7 0 1 61 23 115
2019 Financial management 41 37 10 9 3 0 0 78 12 80
2019 Procurement 18 39 17 18 8 0 0 57 27 10
2019 Information management 49 32 8 6 6 0 0 81 12 35
2019 Information technology 32 34 19 10 5 0 0 66 15 105
2019 Internal audit 65 25 10 0 0 0 0 90 0 10
2019 Evaluation 24 26 36 14 0 0 0 50 14 10
2019 Data sciences 34 45 9 12 0 0 0 79 12 15
2019 Policy 34 37 16 7 5 0 2 72 12 60
2019 Project management 23 40 17 11 9 0 0 63 20 65
2019 Other services to the public 22 16 18 15 29 0 0 38 44 220
2019 None of the above 30 24 20 9 13 1 1 56 23 245

Question 30. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 53 22 6 5 6 3 5 82 11 175
2024 Health care practitioners 65 23 3 3 3 1 1 90 6 180
2024 Communications or public affairs 61 25 8 0 3 1 0 88 3 65
2024 Access to information and privacy 80 20 0 0 0 0 0 100 0 15
2024 Security 69 8 0 13 11 0 0 76 24 10
2024 Legal services 75 11 5 4 2 1 2 89 6 65
2024 Administration and operations 67 16 6 3 3 2 3 87 6 510
2024 Human resources 79 15 1 1 2 1 1 95 4 115
2024 Financial management 69 24 1 5 0 0 0 93 5 55
2024 Procurement 77 23 0 0 0 0 0 100 0 10
2024 Real property 78 14 0 8 0 0 0 92 8 15
2024 Information management 72 14 4 7 0 2 0 89 7 25
2024 Information technology 70 20 7 1 0 1 0 91 1 105
2024 Internal audit 89 11 0 0 0 0 0 100 0 10
2024 Data sciences 63 32 3 0 0 3 0 97 0 25
2024 Policy 69 18 8 0 2 0 3 90 2 50
2024 Project management 72 19 2 3 1 3 0 94 5 60
2024 Other services to the public 64 16 6 5 7 2 0 82 12 210
2024 None of the above 62 23 4 2 5 4 1 89 8 175
2022 Client contact centre 59 25 5 2 6 1 2 87 8 165
2022 Health care practitioners 68 19 3 4 3 2 2 89 8 285
2022 Communications or public affairs 68 22 3 3 0 1 3 94 4 65
2022 Access to information and privacy 84 11 0 0 5 0 0 95 5 20
2022 Security 75 9 8 8 0 0 0 84 8 10
2022 Legal services 72 17 7 2 0 0 2 91 2 50
2022 Administration and operations 70 17 5 3 2 2 1 90 4 475
2022 Human resources 90 8 0 1 1 0 0 98 2 95
2022 Financial management 69 23 3 2 3 0 0 92 5 65
2022 Information management 65 21 4 5 3 3 0 88 8 35
2022 Information technology 77 18 2 0 0 2 1 98 0 115
2022 Internal audit 83 17 0 0 0 0 0 100 0 15
2022 Evaluation 71 23 0 6 0 0 0 94 6 15
2022 Data sciences 81 9 10 0 0 0 0 90 0 20
2022 Policy 73 18 1 5 1 0 1 93 6 70
2022 Project management 72 17 4 0 3 0 3 93 3 75
2022 Other services to the public 54 26 5 4 7 1 1 83 12 220
2022 None of the above 73 17 6 1 1 3 0 92 2 185

Mobility and retention

Question 57_1. Do you intend to leave your current position in the next two years?

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic Yes
(%)		 No
(%)		 Unsure
(%)		 Total responses
2024 Client contact centre 39 40 21 175
2024 Health care practitioners 37 36 27 180
2024 Communications or public affairs 32 31 37 65
2024 Access to information and privacy 38 44 18 15
2024 Security 8 29 63 10
2024 Legal services 34 36 30 65
2024 Administration and operations 35 33 32 515
2024 Human resources 32 28 40 115
2024 Financial management 31 43 26 55
2024 Procurement 29 31 40 10
2024 Real property 29 47 24 15
2024 Information management 34 29 36 25
2024 Information technology 36 34 30 105
2024 Internal audit 13 68 19 10
2024 Data sciences 26 39 35 25
2024 Policy 40 24 36 50
2024 Project management 27 34 39 60
2024 Other services to the public 37 31 31 210
2024 None of the above 37 34 29 175
2022 Client contact centre 38 32 30 165
2022 Health care practitioners 32 42 25 285
2022 Communications or public affairs 36 28 36 65
2022 Access to information and privacy 41 40 19 20
2022 Security 0 18 82 10
2022 Legal services 32 40 28 50
2022 Administration and operations 37 32 31 475
2022 Human resources 38 25 36 95
2022 Financial management 40 38 22 65
2022 Information management 39 30 31 35
2022 Information technology 33 34 32 115
2022 Internal audit 28 37 35 15
2022 Evaluation 39 14 48 15
2022 Data sciences 23 18 59 20
2022 Policy 61 15 24 70
2022 Project management 44 26 30 75
2022 Other services to the public 41 24 35 220
2022 None of the above 40 27 34 185
2020 Client contact centre 24 46 30 250
2020 Health care practitioners 16 58 27 255
2020 Communications or public affairs 28 43 29 75
2020 Access to information and privacy 21 59 21 30
2020 Security 16 55 30 15
2020 Legal services 20 56 24 60
2020 Administration and operations 23 38 39 600
2020 Human resources 35 38 27 105
2020 Financial management 21 49 31 85
2020 Procurement 36 34 30 10
2020 Information management 15 41 44 35
2020 Information technology 16 50 34 105
2020 Internal audit 13 54 33 15
2020 Evaluation 11 23 66 15
2020 Data sciences 27 33 40 20
2020 Policy 20 42 38 65
2020 Project management 31 35 34 60
2020 Other services to the public 21 42 37 295
2020 None of the above 24 35 40 235
2019 Client contact centre 30 40 30 250
2019 Health care practitioners 15 51 33 200
2019 Communications or public affairs 27 29 44 65
2019 Access to information and privacy 23 46 31 30
2019 Security 10 71 20 10
2019 Legal services 16 47 38 50
2019 Administration and operations 33 30 37 505
2019 Human resources 32 25 43 115
2019 Financial management 16 39 45 80
2019 Procurement 34 32 35 10
2019 Information management 20 34 46 35
2019 Information technology 19 44 36 105
2019 Internal audit 38 37 25 10
2019 Evaluation 37 39 24 10
2019 Data sciences 34 30 36 15
2019 Policy 34 18 48 60
2019 Project management 29 33 39 65
2019 Other services to the public 25 39 36 220
2019 None of the above 32 35 33 245

Question 57_2. Of those who indicated that they intend to leave their current position in the next two years: Please indicate your reason for leaving

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other reason
(%)		 Total responses
2024 Client contact centre 16 48 22 5 4 6 65
2024 Health care practitioners 27 9 18 12 26 7 65
2024 Communications or public affairs 20 23 32 5 14 5 20
2024 Legal services 13 25 18 6 33 5 20
2024 Administration and operations 16 43 13 5 18 4 170
2024 Human resources 11 37 21 0 19 11 40
2024 Financial management 29 49 9 0 14 0 15
2024 Information technology 15 35 9 13 26 2 35
2024 Policy 18 45 15 12 5 5 20
2024 Project management 5 65 25 0 5 0 15
2024 Other services to the public 9 40 14 7 25 5 75
2024 None of the above 16 25 20 4 27 8 60
2022 Client contact centre 10 37 31 5 6 12 60
2022 Health care practitioners 18 12 16 6 39 9 90
2022 Communications or public affairs 18 36 33 4 9 0 20
2022 Legal services 40 11 38 5 6 0 15
2022 Administration and operations 12 37 22 4 18 6 170
2022 Human resources 10 39 20 6 16 8 30
2022 Financial management 25 47 25 3 0 0 25
2022 Information management 15 13 13 0 48 12 10
2022 Information technology 27 43 16 2 2 11 35
2022 Policy 23 37 27 0 2 11 40
2022 Project management 16 47 27 0 10 0 30
2022 Other services to the public 14 33 31 7 9 5 90
2022 None of the above 19 28 19 1 26 6 70
2020 Client contact centre 21 18 31 5 21 5 55
2020 Health care practitioners 30 22 26 5 18 0 40
2020 Communications or public affairs 9 18 35 5 25 9 20
2020 Legal services 24 24 17 0 36 0 10
2020 Administration and operations 13 35 27 3 17 6 135
2020 Human resources 19 46 21 6 8 0 35
2020 Financial management 22 38 22 12 0 5 20
2020 Information technology 26 61 13 0 0 0 15
2020 Policy 7 62 31 0 0 0 15
2020 Project management 16 46 22 0 16 0 20
2020 Other services to the public 8 37 25 9 14 6 60
2020 None of the above 18 41 17 4 17 4 55
2019 Client contact centre 14 18 37 5 23 3 65
2019 Health care practitioners 34 28 17 4 7 11 30
2019 Communications or public affairs 11 21 27 0 35 6 15
2019 Administration and operations 15 35 22 4 17 6 160
2019 Human resources 26 32 30 0 3 10 35
2019 Financial management 8 47 8 8 21 8 10
2019 Information technology 20 23 30 0 18 10 20
2019 Policy 20 45 16 4 14 0 20
2019 Project management 0 43 16 21 10 11 15
2019 Other services to the public 22 18 34 3 12 10 55
2019 None of the above 22 18 28 4 15 14 75
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Workplace

Organizational goals

Question 11. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 43 43 5 6 2 0 0 86 8 175
2024 Health care practitioners 52 32 9 3 4 0 0 84 7 180
2024 Communications or public affairs 35 39 7 13 5 0 0 74 19 65
2024 Access to information and privacy 66 28 0 7 0 0 0 93 7 15
2024 Security 27 19 20 33 0 0 0 47 33 10
2024 Legal services 64 28 3 5 0 0 0 93 5 65
2024 Administration and operations 49 38 7 4 2 0 0 87 6 510
2024 Human resources 44 39 6 7 5 0 0 83 12 115
2024 Financial management 57 32 5 5 1 0 0 89 6 55
2024 Procurement 57 43 0 0 0 0 0 100 0 10
2024 Real property 45 40 16 0 0 0 0 84 0 15
2024 Information management 40 49 0 6 5 0 0 89 11 25
2024 Information technology 50 36 5 4 5 0 0 85 9 105
2024 Internal audit 60 40 0 0 0 0 0 100 0 10
2024 Data sciences 52 34 4 0 11 0 0 85 11 25
2024 Policy 32 28 16 6 16 1 0 61 22 50
2024 Project management 50 39 5 6 0 0 0 89 6 60
2024 Other services to the public 43 36 7 10 4 0 0 79 14 210
2024 None of the above 44 38 8 3 4 2 0 84 8 175
2022 Client contact centre 44 39 10 5 2 0 0 83 7 165
2022 Health care practitioners 52 34 7 5 2 0 0 86 7 285
2022 Communications or public affairs 44 40 6 3 6 1 0 85 9 65
2022 Access to information and privacy 75 16 0 0 9 0 0 91 9 20
2022 Security 36 55 9 0 0 0 0 91 0 10
2022 Legal services 63 27 3 5 2 0 0 90 7 50
2022 Administration and operations 56 32 5 5 2 0 0 88 7 475
2022 Human resources 60 31 5 4 0 0 0 91 4 95
2022 Financial management 56 38 1 4 1 0 0 93 5 65
2022 Information management 57 22 5 14 2 0 0 79 16 35
2022 Information technology 54 32 13 1 0 0 0 86 1 115
2022 Internal audit 45 55 0 0 0 0 0 100 0 15
2022 Evaluation 47 40 7 0 6 0 0 87 6 15
2022 Data sciences 50 37 9 4 0 0 0 87 4 20
2022 Policy 27 54 5 12 2 0 0 81 14 70
2022 Project management 52 41 6 1 0 0 0 93 1 75
2022 Other services to the public 44 33 12 6 6 0 0 77 11 220
2022 None of the above 50 33 9 3 4 0 0 84 7 185
2020 Client contact centre 50 38 6 3 3 0 0 88 6 250
2020 Health care practitioners 49 41 7 1 2 0 0 90 3 255
2020 Communications or public affairs 53 38 1 8 0 0 0 91 8 75
2020 Access to information and privacy 58 35 3 0 3 0 0 93 3 30
2020 Security 77 8 7 7 0 0 0 85 7 15
2020 Legal services 61 31 5 2 0 2 0 93 2 60
2020 Administration and operations 55 34 6 4 1 0 0 89 5 600
2020 Human resources 57 30 7 6 0 0 0 87 6 105
2020 Financial management 55 38 3 2 2 0 0 92 5 85
2020 Procurement 62 15 8 8 8 0 0 77 15 10
2020 Information management 47 32 12 6 3 0 0 79 9 35
2020 Information technology 56 36 5 4 0 0 0 91 4 105
2020 Internal audit 60 33 0 6 0 0 0 94 6 15
2020 Evaluation 65 24 11 0 0 0 0 89 0 15
2020 Data sciences 33 47 8 4 8 0 0 79 13 20
2020 Policy 52 39 3 5 0 2 0 92 5 65
2020 Project management 46 44 5 5 0 0 0 90 5 60
2020 Other services to the public 54 34 7 4 1 0 0 88 5 290
2020 None of the above 48 39 8 3 2 0 0 87 5 235
2019 Client contact centre 43 38 12 4 3 0 0 81 7 250
2019 Health care practitioners 43 39 10 4 4 0 0 82 8 200
2019 Communications or public affairs 50 42 4 2 2 0 0 93 3 65
2019 Access to information and privacy 71 25 3 0 0 0 0 97 0 30
2019 Security 39 61 0 0 0 0 0 100 0 10
2019 Legal services 57 37 2 2 2 0 0 94 4 50
2019 Administration and operations 46 33 11 7 3 1 0 79 10 505
2019 Human resources 46 42 7 5 1 0 0 87 6 110
2019 Financial management 43 47 6 2 2 0 0 89 4 75
2019 Procurement 45 55 0 0 0 0 0 100 0 10
2019 Information management 56 25 10 6 3 0 0 81 9 35
2019 Information technology 46 47 4 2 1 0 0 93 3 105
2019 Internal audit 67 33 0 0 0 0 0 100 0 10
2019 Evaluation 54 40 6 0 0 0 0 94 0 10
2019 Data sciences 57 39 0 5 0 0 0 95 5 15
2019 Policy 47 40 12 2 0 0 0 87 2 60
2019 Project management 35 51 6 6 1 0 0 86 8 65
2019 Other services to the public 47 33 11 6 2 0 0 80 9 220
2019 None of the above 40 39 11 7 3 0 0 79 10 245

Question 38. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 36 16 8 5 0 1 72 13 175
2024 Health care practitioners 36 42 9 8 5 0 0 78 13 180
2024 Communications or public affairs 17 46 18 14 4 1 0 63 19 65
2024 Access to information and privacy 67 18 4 11 0 0 0 85 11 15
2024 Security 23 34 30 13 0 0 0 57 13 10
2024 Legal services 42 35 12 8 3 0 0 77 11 65
2024 Administration and operations 32 37 17 10 3 1 0 69 13 510
2024 Human resources 36 39 11 10 5 0 0 75 14 115
2024 Financial management 33 38 14 10 4 0 0 71 15 55
2024 Procurement 9 36 29 11 0 14 0 53 13 10
2024 Real property 26 22 24 21 6 0 0 48 28 15
2024 Information management 19 49 17 8 3 4 0 70 12 25
2024 Information technology 19 45 13 12 9 2 0 65 22 105
2024 Internal audit 13 56 6 25 0 0 0 69 25 10
2024 Data sciences 20 44 13 15 8 0 0 64 23 25
2024 Policy 17 34 13 22 15 0 0 51 36 50
2024 Project management 22 51 15 11 0 0 0 74 11 60
2024 Other services to the public 24 41 15 11 7 2 0 66 18 210
2024 None of the above 26 37 16 13 3 5 0 66 17 175
2022 Client contact centre 25 40 12 13 6 3 0 67 20 165
2022 Health care practitioners 40 39 10 6 4 1 0 79 11 280
2022 Communications or public affairs 23 33 16 16 9 3 0 57 26 65
2022 Access to information and privacy 40 47 4 4 5 0 0 87 9 20
2022 Security 36 28 28 8 0 0 0 64 8 10
2022 Legal services 24 42 20 8 6 0 0 66 14 50
2022 Administration and operations 32 43 12 7 6 1 0 76 13 475
2022 Human resources 28 45 14 9 4 0 0 73 13 95
2022 Financial management 24 35 19 17 5 0 0 59 22 65
2022 Information management 29 42 17 7 5 0 0 71 12 35
2022 Information technology 28 39 15 12 4 2 0 69 16 115
2022 Internal audit 0 52 15 17 15 0 0 52 32 15
2022 Evaluation 18 51 19 6 6 0 0 69 12 15
2022 Data sciences 18 41 21 11 9 0 0 60 20 20
2022 Policy 12 38 15 24 11 0 0 49 35 70
2022 Project management 31 49 13 5 2 0 0 80 7 75
2022 Other services to the public 23 48 11 10 7 0 0 72 17 220
2022 None of the above 28 39 19 10 3 1 0 68 14 185
2020 Client contact centre 41 41 11 6 2 0 0 81 8 245
2020 Health care practitioners 45 39 8 5 1 1 0 86 6 255
2020 Communications or public affairs 40 51 2 2 4 0 0 91 6 75
2020 Access to information and privacy 55 41 0 0 3 0 0 97 3 30
2020 Security 30 47 23 0 0 0 0 77 0 15
2020 Legal services 41 43 10 2 3 0 0 85 5 60
2020 Administration and operations 44 40 9 4 1 1 0 85 6 600
2020 Human resources 38 44 9 6 2 0 1 83 8 105
2020 Financial management 43 31 19 0 4 4 0 77 4 85
2020 Procurement 52 15 32 0 0 0 0 68 0 10
2020 Information management 30 37 12 12 6 3 0 70 18 35
2020 Information technology 31 43 15 10 1 0 0 75 11 105
2020 Internal audit 40 54 0 6 0 0 0 94 6 15
2020 Evaluation 49 46 6 0 0 0 0 94 0 15
2020 Data sciences 32 49 7 8 4 0 0 81 12 20
2020 Policy 37 41 11 9 2 0 0 78 11 65
2020 Project management 31 46 17 5 2 0 0 77 7 60
2020 Other services to the public 45 39 9 5 2 0 0 85 6 295
2020 None of the above 36 42 12 7 2 1 0 78 9 235
2019 Client contact centre 36 34 17 10 3 0 0 70 12 250
2019 Health care practitioners 31 38 17 8 4 1 0 70 13 200
2019 Communications or public affairs 34 45 15 6 0 0 0 79 6 65
2019 Access to information and privacy 43 41 3 3 0 10 0 93 3 30
2019 Security 20 61 10 10 0 0 0 80 10 10
2019 Legal services 41 35 12 10 2 0 0 76 12 50
2019 Administration and operations 25 47 15 8 4 1 0 73 12 505
2019 Human resources 33 49 13 3 2 0 0 83 5 115
2019 Financial management 28 51 17 2 0 1 0 80 2 75
2019 Procurement 8 61 32 0 0 0 0 68 0 10
2019 Information management 32 45 18 6 0 0 0 76 6 35
2019 Information technology 28 46 14 9 1 2 0 75 10 105
2019 Internal audit 41 23 9 28 0 0 0 63 28 10
2019 Evaluation 7 55 0 7 31 0 0 62 38 10
2019 Data sciences 21 45 29 0 5 0 0 66 5 15
2019 Policy 24 45 10 13 7 2 0 70 20 60
2019 Project management 17 62 16 1 3 0 0 79 4 65
2019 Other services to the public 27 42 16 13 3 0 0 69 16 220
2019 None of the above 23 40 18 11 6 0 1 63 18 245

Organizational performance

Question 19a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 11 22 32 14 10 3 8 27 37 175
2024 Health care practitioners 12 21 33 19 11 1 2 31 35 180
2024 Communications or public affairs 12 41 27 12 8 0 0 20 53 65
2024 Access to information and privacy 4 8 32 15 30 0 11 51 13 15
2024 Security 13 0 43 36 8 0 0 44 13 10
2024 Legal services 4 18 24 32 18 0 4 52 23 65
2024 Administration and operations 9 25 36 16 10 1 3 27 36 510
2024 Human resources 11 26 32 18 11 2 0 29 38 115
2024 Financial management 6 13 33 28 19 0 1 47 19 55
2024 Procurement 14 45 20 10 11 0 0 21 59 10
2024 Real property 16 58 14 11 0 0 0 11 74 15
2024 Information management 8 19 23 22 18 7 3 45 30 25
2024 Information technology 11 19 51 12 7 1 0 19 30 105
2024 Internal audit 0 10 24 36 31 0 0 66 10 10
2024 Data sciences 12 27 50 0 8 3 0 8 40 25
2024 Policy 21 17 43 9 5 0 4 15 40 50
2024 Project management 10 28 33 18 11 0 0 28 38 60
2024 Other services to the public 18 29 33 13 7 0 0 20 47 210
2024 None of the above 16 20 32 17 9 3 3 27 39 175
2022 Client contact centre 17 30 24 12 13 0 3 26 49 165
2022 Health care practitioners 13 21 31 19 13 1 2 33 35 285
2022 Communications or public affairs 16 31 25 17 11 0 0 28 46 65
2022 Access to information and privacy 9 0 31 21 31 0 8 56 10 20
2022 Security 17 19 64 0 0 0 0 0 36 10
2022 Legal services 14 25 29 19 10 0 3 29 41 50
2022 Administration and operations 13 21 34 17 12 1 2 30 35 470
2022 Human resources 14 19 39 12 16 0 0 27 33 95
2022 Financial management 10 19 31 27 11 0 1 39 29 65
2022 Information management 5 24 52 10 10 0 0 20 29 35
2022 Information technology 9 26 43 15 4 0 2 20 35 115
2022 Internal audit 0 10 24 51 15 0 0 66 10 15
2022 Evaluation 6 23 39 20 6 6 0 27 31 15
2022 Data sciences 5 28 32 30 0 0 6 32 34 20
2022 Policy 22 36 27 10 4 0 1 15 58 70
2022 Project management 11 24 40 12 10 0 3 22 36 75
2022 Other services to the public 27 30 27 9 6 0 0 15 57 220
2022 None of the above 19 27 31 15 6 0 2 21 47 185
2020 Client contact centre 8 22 29 19 18 1 3 39 31 250
2020 Health care practitioners 12 18 27 22 14 5 2 39 32 255
2020 Communications or public affairs 6 19 46 14 14 0 0 28 26 75
2020 Access to information and privacy 0 17 21 42 14 0 7 60 18 30
2020 Security 15 7 32 38 7 0 0 45 22 15
2020 Legal services 8 22 34 22 10 0 3 33 31 60
2020 Administration and operations 9 22 32 19 14 2 2 34 33 605
2020 Human resources 16 23 33 25 3 0 0 28 39 105
2020 Financial management 8 23 23 30 13 1 1 45 32 85
2020 Procurement 19 15 15 36 15 0 0 51 34 10
2020 Information management 4 18 44 15 15 0 3 32 23 35
2020 Information technology 9 25 39 21 6 1 0 26 34 105
2020 Internal audit 7 7 20 54 13 0 0 67 14 15
2020 Evaluation 0 5 43 23 6 17 6 37 7 15
2020 Data sciences 8 28 30 23 11 0 0 34 36 20
2020 Policy 11 30 31 19 8 2 0 27 41 65
2020 Project management 7 23 57 6 5 0 2 12 30 60
2020 Other services to the public 14 19 35 16 12 2 3 29 34 295
2020 None of the above 14 23 35 14 10 3 1 24 39 230
2019 Client contact centre 11 32 26 18 9 1 4 28 45 250
2019 Health care practitioners 12 28 39 12 7 0 1 20 40 200
2019 Communications or public affairs 4 33 43 16 4 0 0 20 37 65
2019 Access to information and privacy 3 22 18 20 37 0 0 57 25 30
2019 Security 0 29 71 0 0 0 0 0 29 10
2019 Legal services 10 14 30 29 14 0 2 44 25 50
2019 Administration and operations 18 25 36 13 7 0 1 20 43 505
2019 Human resources 17 30 27 18 7 1 0 25 47 115
2019 Financial management 4 23 35 28 9 0 0 38 28 80
2019 Procurement 8 35 27 8 22 0 0 30 43 10
2019 Information management 17 28 33 19 0 0 3 20 46 35
2019 Information technology 11 27 40 17 4 0 1 20 39 105
2019 Internal audit 0 8 62 21 10 0 0 30 8 10
2019 Evaluation 7 43 33 17 0 0 0 17 50 10
2019 Data sciences 16 14 54 16 0 0 0 16 30 15
2019 Policy 10 32 44 11 3 0 0 15 42 60
2019 Project management 17 34 41 5 5 0 0 9 50 65
2019 Other services to the public 19 29 27 17 6 1 1 23 49 220
2019 None of the above 21 21 33 14 10 1 0 24 43 245

Question 19b. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 15 20 34 10 8 2 11 21 40 175
2024 Health care practitioners 12 17 31 20 16 0 4 38 30 180
2024 Communications or public affairs 47 19 22 8 2 0 1 10 67 65
2024 Access to information and privacy 4 16 8 31 30 0 11 69 22 15
2024 Security 13 52 8 27 0 0 0 27 65 10
2024 Legal services 11 12 26 28 15 0 8 47 24 65
2024 Administration and operations 9 23 30 18 13 2 4 33 35 510
2024 Human resources 27 25 27 15 6 1 0 21 52 115
2024 Financial management 8 9 22 34 24 0 3 60 18 55
2024 Procurement 34 29 17 9 11 0 0 20 63 10
2024 Real property 32 34 33 0 0 0 0 0 67 10
2024 Information management 11 14 20 19 18 7 10 45 30 25
2024 Information technology 14 21 44 14 7 0 1 21 35 105
2024 Internal audit 10 31 8 20 31 0 0 51 42 10
2024 Data sciences 18 17 32 23 7 3 0 31 36 25
2024 Policy 35 30 22 5 8 0 2 13 65 50
2024 Project management 14 38 31 14 4 0 0 18 52 60
2024 Other services to the public 17 28 24 18 10 0 3 29 46 210
2024 None of the above 18 21 30 14 10 2 7 26 42 175
2022 Client contact centre 16 25 29 12 9 2 7 23 44 165
2022 Health care practitioners 8 16 30 21 17 3 5 42 26 285
2022 Communications or public affairs 28 16 30 15 11 0 0 26 45 65
2022 Access to information and privacy 5 15 8 28 35 4 5 70 22 20
2022 Security 26 28 36 0 0 0 10 0 60 10
2022 Legal services 9 9 42 22 12 0 5 36 20 50
2022 Administration and operations 11 19 32 20 12 1 5 34 32 470
2022 Human resources 18 23 28 16 14 0 1 30 42 95
2022 Financial management 2 13 42 22 20 0 0 43 15 65
2022 Information management 15 14 36 26 9 0 0 35 29 35
2022 Information technology 14 20 39 17 6 1 4 23 36 115
2022 Internal audit 8 0 38 39 15 0 0 53 8 15
2022 Evaluation 12 12 58 18 0 0 0 18 23 15
2022 Data sciences 13 18 34 20 9 0 6 31 33 20
2022 Policy 19 27 29 21 2 0 1 23 47 70
2022 Project management 19 29 26 13 5 3 6 19 52 75
2022 Other services to the public 15 21 36 15 10 2 3 25 37 220
2022 None of the above 12 24 32 16 10 1 5 28 38 185
2020 Client contact centre 13 19 28 20 15 2 3 37 34 245
2020 Health care practitioners 8 19 22 25 17 5 3 46 30 255
2020 Communications or public affairs 15 24 31 15 15 0 0 30 39 75
2020 Access to information and privacy 6 7 33 22 21 0 11 48 15 30
2020 Security 15 18 53 7 7 0 0 15 32 15
2020 Legal services 6 7 18 46 18 2 3 68 14 60
2020 Administration and operations 7 16 31 23 17 3 3 42 25 600
2020 Human resources 19 19 34 17 8 2 0 26 39 105
2020 Financial management 8 14 24 35 15 1 4 52 23 85
2020 Procurement 8 17 15 26 34 0 0 60 25 10
2020 Information management 12 21 39 10 12 3 3 23 35 35
2020 Information technology 7 15 37 35 7 0 0 42 21 105
2020 Internal audit 6 7 47 33 7 0 0 39 13 15
2020 Evaluation 0 0 33 34 11 17 6 58 0 15
2020 Data sciences 4 20 31 26 19 0 0 45 24 20
2020 Policy 6 25 40 16 9 3 0 26 33 65
2020 Project management 11 36 31 14 5 2 0 20 48 60
2020 Other services to the public 9 16 30 23 15 4 3 41 27 295
2020 None of the above 10 19 31 18 15 3 3 36 31 230
2019 Client contact centre 11 25 31 14 10 3 6 26 40 250
2019 Health care practitioners 13 26 30 20 11 0 1 31 39 200
2019 Communications or public affairs 19 29 28 12 10 0 2 22 49 65
2019 Access to information and privacy 8 9 26 38 20 0 0 58 16 30
2019 Security 10 61 20 0 10 0 0 10 71 10
2019 Legal services 2 12 25 25 30 4 2 59 15 50
2019 Administration and operations 14 23 30 20 9 1 2 30 39 505
2019 Human resources 23 21 25 19 7 3 2 27 46 115
2019 Financial management 5 11 53 16 10 4 1 27 17 75
2019 Procurement 10 51 17 0 22 0 0 22 61 10
2019 Information management 8 5 35 20 23 3 6 47 15 35
2019 Information technology 6 25 38 23 5 1 2 30 31 105
2019 Internal audit 9 0 68 23 0 0 0 23 9 10
2019 Evaluation 31 7 49 13 0 0 0 13 38 10
2019 Data sciences 5 14 52 29 0 0 0 29 19 15
2019 Policy 11 22 44 14 8 0 0 22 34 60
2019 Project management 17 33 25 13 11 0 1 24 51 65
2019 Other services to the public 12 22 29 22 12 0 1 35 35 220
2019 None of the above 16 18 29 19 13 1 4 34 36 245

Question 19c. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 8 14 21 25 19 1 12 51 25 175
2024 Health care practitioners 9 16 29 25 17 0 3 44 26 180
2024 Communications or public affairs 13 29 31 22 4 0 1 26 43 65
2024 Access to information and privacy 4 16 19 26 25 0 11 57 22 15
2024 Security 13 0 20 43 24 0 0 68 13 10
2024 Legal services 3 6 28 30 26 0 7 61 9 65
2024 Administration and operations 5 12 29 31 18 1 4 51 18 505
2024 Human resources 6 11 37 27 16 0 2 44 18 115
2024 Financial management 2 8 26 32 28 0 3 63 10 55
2024 Procurement 14 21 37 17 11 0 0 28 35 10
2024 Real property 9 25 45 8 12 0 0 20 34 10
2024 Information management 9 8 24 23 30 0 6 57 18 25
2024 Information technology 5 10 31 35 19 0 0 54 15 105
2024 Internal audit 0 6 15 49 31 0 0 79 6 10
2024 Data sciences 3 25 43 18 8 3 0 27 30 25
2024 Policy 19 15 40 14 10 1 0 25 34 50
2024 Project management 2 21 28 30 19 0 0 49 23 60
2024 Other services to the public 13 14 25 28 17 1 2 46 28 210
2024 None of the above 10 13 27 27 16 1 6 47 24 175
2022 Client contact centre 11 19 26 16 21 0 7 40 33 165
2022 Health care practitioners 11 14 25 25 21 1 3 48 26 280
2022 Communications or public affairs 20 17 29 27 7 0 0 34 37 65
2022 Access to information and privacy 7 4 29 17 43 0 0 60 11 20
2022 Security 0 8 63 18 0 0 10 21 9 10
2022 Legal services 6 19 23 28 17 0 7 48 27 50
2022 Administration and operations 7 14 27 31 18 1 3 50 22 470
2022 Human resources 9 13 31 27 19 0 1 47 22 95
2022 Financial management 4 17 30 32 17 0 0 49 21 65
2022 Information management 10 13 29 19 28 0 0 47 24 35
2022 Information technology 3 15 29 37 13 0 4 52 18 115
2022 Internal audit 0 8 26 41 25 0 0 66 8 15
2022 Evaluation 6 0 49 34 12 0 0 45 6 15
2022 Data sciences 5 15 39 32 5 0 6 39 20 20
2022 Policy 27 25 19 21 5 0 3 26 54 70
2022 Project management 6 16 36 21 18 0 3 40 23 75
2022 Other services to the public 17 19 27 21 13 1 2 35 37 220
2022 None of the above 11 17 25 31 10 1 4 44 30 185
2020 Client contact centre 7 10 23 27 27 2 4 58 18 245
2020 Health care practitioners 5 10 22 27 27 5 3 59 17 255
2020 Communications or public affairs 14 19 34 22 12 0 0 34 32 75
2020 Access to information and privacy 0 14 29 39 14 0 3 55 15 30
2020 Security 10 15 23 44 7 0 0 52 25 15
2020 Legal services 5 5 16 40 29 2 3 73 10 60
2020 Administration and operations 6 12 28 27 22 2 3 52 19 595
2020 Human resources 8 17 32 32 9 2 0 43 25 105
2020 Financial management 4 16 23 33 23 0 1 57 20 85
2020 Procurement 15 8 15 21 41 0 0 62 23 10
2020 Information management 4 9 27 45 9 0 6 57 13 35
2020 Information technology 5 17 29 34 13 1 0 48 22 100
2020 Internal audit 7 6 14 60 13 0 0 73 13 15
2020 Evaluation 0 5 11 50 22 11 0 81 6 15
2020 Data sciences 13 20 29 28 11 0 0 39 32 20
2020 Policy 3 29 32 19 18 0 0 36 32 65
2020 Project management 8 16 49 22 4 0 2 26 25 60
2020 Other services to the public 7 13 29 23 22 4 2 48 21 295
2020 None of the above 9 11 29 25 18 3 4 46 22 230
2019 Client contact centre 11 14 24 26 18 1 7 47 27 245
2019 Health care practitioners 10 15 32 24 16 0 2 41 26 200
2019 Communications or public affairs 4 20 41 25 11 0 0 35 24 65
2019 Access to information and privacy 3 13 27 30 27 0 0 57 16 30
2019 Security 10 10 51 29 0 0 0 29 20 10
2019 Legal services 6 10 22 34 27 0 2 62 16 50
2019 Administration and operations 6 16 33 28 14 0 2 43 23 500
2019 Human resources 17 20 35 17 9 1 0 27 38 115
2019 Financial management 3 12 35 31 18 1 0 50 15 80
2019 Procurement 17 18 43 0 22 0 0 22 35 10
2019 Information management 3 20 13 33 25 3 3 61 25 35
2019 Information technology 7 16 34 29 13 0 1 42 23 105
2019 Evaluation 7 30 23 33 7 0 0 40 37 10
2019 Data sciences 17 30 35 11 6 0 0 17 48 15
2019 Policy 8 13 44 32 3 0 0 35 20 60
2019 Project management 11 24 33 21 10 0 1 31 35 65
2019 Other services to the public 11 14 31 26 16 0 1 43 26 220
2019 None of the above 12 13 27 23 20 1 2 45 27 240

Question 19d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 8 23 23 17 19 3 8 40 34 175
2024 Health care practitioners 14 20 28 17 18 2 2 36 35 180
2024 Communications or public affairs 25 28 26 14 7 0 0 21 53 65
2024 Access to information and privacy 21 11 11 17 30 0 11 53 35 15
2024 Security 13 11 32 19 8 9 8 33 29 10
2024 Legal services 10 9 31 22 22 0 6 47 20 65
2024 Administration and operations 9 18 27 22 18 2 4 42 29 510
2024 Human resources 14 15 29 23 15 1 3 39 30 115
2024 Financial management 6 13 23 29 28 0 1 58 19 55
2024 Procurement 24 8 32 25 11 0 0 37 31 10
2024 Real property 34 32 7 8 19 0 0 27 66 10
2024 Information management 18 9 22 12 18 11 10 38 34 25
2024 Information technology 9 24 28 20 16 1 2 37 34 105
2024 Internal audit 0 23 47 9 21 0 0 29 23 10
2024 Data sciences 27 17 12 38 4 3 0 43 44 25
2024 Policy 18 12 30 30 8 0 2 39 31 50
2024 Project management 11 15 34 22 16 2 1 39 26 60
2024 Other services to the public 18 22 25 19 13 1 2 33 41 210
2024 None of the above 13 14 25 25 16 2 6 44 29 175
2022 Client contact centre 16 19 22 17 20 3 3 40 37 165
2022 Health care practitioners 20 14 20 21 19 2 4 43 36 280
2022 Communications or public affairs 25 13 26 17 16 1 1 34 40 65
2022 Access to information and privacy 4 12 28 21 31 0 5 54 16 20
2022 Security 18 35 19 0 18 0 10 21 59 10
2022 Legal services 32 19 30 6 9 0 5 15 54 50
2022 Administration and operations 12 13 26 20 20 3 5 44 28 470
2022 Human resources 25 18 22 15 17 1 2 33 44 95
2022 Financial management 8 19 31 19 21 0 2 41 28 65
2022 Information management 24 15 26 10 25 0 0 34 40 35
2022 Information technology 15 22 32 17 11 0 3 29 38 115
2022 Internal audit 0 19 33 49 0 0 0 49 19 10
2022 Evaluation 12 12 38 26 12 0 0 38 24 15
2022 Data sciences 13 9 48 25 5 0 0 30 22 20
2022 Policy 16 18 29 22 11 0 4 35 35 70
2022 Project management 13 22 35 14 13 0 3 28 36 75
2022 Other services to the public 25 25 22 14 13 1 1 27 51 215
2022 None of the above 16 24 22 18 15 1 3 35 42 185
2020 Client contact centre 7 15 23 27 22 2 3 53 23 245
2020 Health care practitioners 12 11 23 24 21 5 4 49 26 255
2020 Communications or public affairs 18 20 20 26 15 1 0 42 38 75
2020 Access to information and privacy 7 10 28 28 24 0 3 54 18 30
2020 Security 18 7 38 22 15 0 0 37 25 15
2020 Legal services 11 12 22 24 25 2 4 52 24 60
2020 Administration and operations 9 15 24 24 23 3 3 50 25 600
2020 Human resources 19 21 24 22 11 2 2 34 41 105
2020 Financial management 8 10 19 37 23 0 2 62 19 85
2020 Procurement 8 10 41 0 41 0 0 41 17 10
2020 Information management 21 20 24 12 17 3 3 31 44 35
2020 Information technology 16 14 33 24 11 1 0 36 31 105
2020 Internal audit 13 13 20 40 13 0 0 53 26 15
2020 Evaluation 0 29 11 26 11 17 6 48 37 15
2020 Data sciences 16 4 15 45 15 0 4 63 21 20
2020 Policy 8 22 23 31 16 0 0 47 30 65
2020 Project management 5 23 35 28 5 2 2 34 29 60
2020 Other services to the public 15 16 25 18 19 4 2 39 34 295
2020 None of the above 14 14 29 19 16 4 4 38 31 230
2019 Client contact centre 16 16 25 20 18 2 5 40 33 250
2019 Health care practitioners 15 20 28 20 14 1 1 35 36 200
2019 Communications or public affairs 13 25 21 29 11 1 0 40 39 65
2019 Access to information and privacy 3 9 17 35 30 6 0 69 13 30
2019 Security 10 20 39 22 10 0 0 32 29 10
2019 Legal services 16 20 26 16 19 0 4 36 37 50
2019 Administration and operations 14 19 28 21 15 1 3 37 34 505
2019 Human resources 15 21 24 21 18 1 1 40 36 110
2019 Financial management 11 12 32 26 14 1 4 43 24 80
2019 Procurement 8 17 45 8 22 0 0 30 25 10
2019 Information management 12 19 19 22 26 0 3 50 31 35
2019 Information technology 10 21 30 20 16 2 0 37 32 105
2019 Internal audit 0 32 49 9 10 0 0 19 32 10
2019 Evaluation 0 46 40 7 7 0 0 14 46 10
2019 Data sciences 10 10 32 10 39 0 0 48 20 15
2019 Policy 6 17 42 24 8 2 0 33 24 60
2019 Project management 12 17 34 24 11 2 0 35 30 65
2019 Other services to the public 25 20 24 17 13 1 0 31 45 220
2019 None of the above 16 16 25 19 18 1 4 40 34 240

Question 19e. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 15 12 24 17 19 9 4 41 31 175
2024 Health care practitioners 7 14 22 30 20 4 3 53 23 180
2024 Communications or public affairs 5 14 28 26 19 5 4 48 21 65
2024 Access to information and privacy 8 0 8 26 47 0 11 82 9 15
2024 Security 0 13 0 55 16 0 16 85 15 10
2024 Legal services 11 11 25 23 19 5 5 47 25 65
2024 Administration and operations 5 12 25 26 22 4 5 53 19 510
2024 Human resources 4 7 18 36 27 1 7 68 13 115
2024 Financial management 0 7 29 26 32 4 1 61 8 55
2024 Procurement 0 0 28 17 44 0 11 69 0 10
2024 Real property 0 10 31 32 27 0 0 59 10 10
2024 Information management 4 17 9 23 26 7 12 62 27 25
2024 Information technology 5 17 24 30 21 2 1 53 22 105
2024 Internal audit 0 17 13 16 54 0 0 70 17 10
2024 Data sciences 9 21 25 35 8 3 0 44 30 25
2024 Policy 6 1 37 33 13 0 9 51 9 50
2024 Project management 3 22 21 32 20 2 1 53 25 60
2024 Other services to the public 11 14 30 24 14 4 3 41 27 210
2024 None of the above 6 16 23 25 18 4 7 49 25 175
2022 Client contact centre 22 28 20 11 12 2 4 25 53 165
2022 Health care practitioners 8 16 22 20 19 7 8 46 28 280
2022 Communications or public affairs 14 16 25 17 20 3 5 40 33 65
2022 Access to information and privacy 4 8 16 35 33 4 0 71 13 20
2022 Security 8 0 35 37 10 0 10 52 9 10
2022 Legal services 24 27 19 17 9 0 4 26 54 50
2022 Administration and operations 11 18 24 22 16 4 6 42 31 475
2022 Human resources 12 23 26 17 19 1 3 37 36 95
2022 Financial management 4 15 27 24 22 3 6 50 20 65
2022 Information management 10 13 29 14 29 2 2 45 24 35
2022 Information technology 7 18 25 29 17 1 4 48 25 115
2022 Internal audit 0 10 28 40 22 0 0 61 10 15
2022 Evaluation 12 19 41 12 17 0 0 29 30 15
2022 Data sciences 4 15 13 40 23 0 6 66 20 20
2022 Policy 8 19 29 32 11 0 3 43 27 70
2022 Project management 4 23 27 18 23 1 3 43 29 75
2022 Other services to the public 29 20 21 15 9 3 2 25 52 220
2022 None of the above 15 23 21 17 16 2 7 37 41 185
2020 Client contact centre 10 18 33 17 15 4 3 34 30 245
2020 Health care practitioners 8 11 24 22 17 14 4 48 23 255
2020 Communications or public affairs 8 11 29 26 23 3 0 51 20 75
2020 Access to information and privacy 0 7 22 32 37 0 3 71 7 30
2020 Security 0 15 30 15 40 0 0 55 15 15
2020 Legal services 9 16 33 17 18 5 2 37 27 60
2020 Administration and operations 7 16 27 22 21 5 2 47 25 600
2020 Human resources 8 15 28 31 13 4 1 46 24 105
2020 Financial management 2 9 20 38 26 3 3 67 12 80
2020 Procurement 8 19 23 17 8 26 0 34 35 10
2020 Information management 3 18 32 15 27 3 3 44 22 35
2020 Information technology 6 9 29 39 16 0 1 55 16 105
2020 Internal audit 0 0 26 54 13 7 0 72 0 15
2020 Evaluation 0 17 6 6 38 34 0 66 25 15
2020 Data sciences 4 3 22 32 24 11 4 66 8 20
2020 Policy 5 25 27 28 16 0 0 44 30 65
2020 Project management 5 21 27 33 9 3 2 43 28 60
2020 Other services to the public 11 18 26 19 15 8 2 38 32 295
2020 None of the above 10 16 26 21 17 7 2 42 29 230
2019 Client contact centre 18 21 27 16 11 3 5 29 42 245
2019 Health care practitioners 11 23 28 23 12 2 1 36 35 195
2019 Communications or public affairs 17 16 28 22 13 0 4 37 34 60
2019 Access to information and privacy 3 10 32 17 28 6 3 49 15 30
2019 Security 0 20 29 32 20 0 0 51 20 10
2019 Legal services 6 23 20 29 18 2 2 49 30 50
2019 Administration and operations 12 22 31 17 12 3 4 31 36 505
2019 Human resources 13 13 30 23 17 2 2 42 27 115
2019 Financial management 7 12 32 24 17 5 4 44 21 80
2019 Procurement 0 18 45 25 12 0 0 37 18 10
2019 Information management 17 22 14 19 23 3 3 44 41 35
2019 Information technology 8 11 31 33 16 1 0 49 20 105
2019 Internal audit 0 0 30 59 10 0 0 70 0 10
2019 Evaluation 0 30 37 26 7 0 0 33 30 10
2019 Data sciences 5 23 11 27 34 0 0 61 28 15
2019 Policy 13 24 33 20 10 0 0 29 37 60
2019 Project management 9 27 33 16 11 1 2 28 38 65
2019 Other services to the public 19 25 23 22 9 2 0 32 45 220
2019 None of the above 16 19 28 15 15 2 4 32 38 245

Question 19f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 19 21 31 15 11 2 2 26 41 175
2024 Health care practitioners 12 30 35 10 9 2 1 20 44 180
2024 Communications or public affairs 18 20 33 15 8 2 3 24 41 65
2024 Access to information and privacy 11 4 13 22 40 0 11 69 16 15
2024 Security 13 18 49 11 0 0 8 12 34 10
2024 Legal services 9 21 26 28 13 1 2 42 31 65
2024 Administration and operations 12 20 37 15 11 3 2 27 33 510
2024 Human resources 16 22 37 15 10 0 0 24 39 115
2024 Financial management 1 10 38 28 21 0 1 50 12 55
2024 Procurement 35 12 45 8 0 0 0 8 47 10
2024 Real property 26 28 28 18 0 0 0 18 54 15
2024 Information management 10 12 41 12 22 0 3 34 24 25
2024 Information technology 15 20 38 17 8 2 0 26 35 105
2024 Internal audit 0 19 36 15 31 0 0 45 19 10
2024 Data sciences 15 20 24 29 10 3 0 39 37 25
2024 Policy 21 16 25 28 5 0 5 35 39 50
2024 Project management 9 43 23 12 14 0 0 26 52 60
2024 Other services to the public 28 24 34 10 4 0 0 14 52 210
2024 None of the above 15 19 27 21 12 3 3 35 36 175
2022 Client contact centre 22 25 27 16 8 0 2 24 48 165
2022 Health care practitioners 17 21 29 16 13 1 3 30 39 280
2022 Communications or public affairs 22 20 27 21 6 0 3 28 44 65
2022 Access to information and privacy 9 0 27 30 31 4 0 63 9 20
2022 Security 8 18 47 9 8 0 10 19 29 10
2022 Legal services 19 28 24 15 11 3 0 27 48 50
2022 Administration and operations 14 19 35 18 11 1 3 30 34 475
2022 Human resources 13 15 37 19 15 0 1 34 29 95
2022 Financial management 2 11 45 20 18 0 4 40 13 65
2022 Information management 22 9 35 17 17 0 0 34 31 35
2022 Information technology 12 23 42 11 9 0 3 21 37 115
2022 Internal audit 0 0 54 31 15 0 0 46 0 15
2022 Evaluation 12 7 51 18 6 6 0 25 20 15
2022 Data sciences 8 18 43 16 9 0 6 27 27 20
2022 Policy 9 28 30 13 13 2 6 28 40 70
2022 Project management 12 15 39 15 14 0 6 31 28 75
2022 Other services to the public 26 28 25 11 7 1 2 19 56 220
2022 None of the above 15 28 26 15 10 1 5 26 46 185
2020 Client contact centre 16 28 29 14 11 1 1 25 45 245
2020 Health care practitioners 12 20 30 19 10 6 2 33 34 255
2020 Communications or public affairs 11 19 35 22 11 1 1 34 30 75
2020 Access to information and privacy 3 7 28 24 32 0 7 60 11 30
2020 Security 7 18 38 22 15 0 0 37 25 15
2020 Legal services 16 15 31 20 15 0 3 36 32 60
2020 Administration and operations 11 19 31 20 13 3 3 35 32 600
2020 Human resources 12 24 32 22 9 1 0 32 36 105
2020 Financial management 3 10 39 30 15 1 1 47 13 80
2020 Procurement 8 10 23 37 23 0 0 60 17 10
2020 Information management 15 15 29 23 14 0 3 39 31 35
2020 Information technology 6 24 38 19 12 2 0 31 30 105
2020 Internal audit 6 6 47 34 7 0 0 41 13 15
2020 Evaluation 0 0 37 35 11 11 5 55 0 15
2020 Data sciences 13 11 35 17 23 0 0 41 24 20
2020 Policy 3 14 57 16 9 0 2 25 17 65
2020 Project management 8 25 40 23 3 0 2 26 33 60
2020 Other services to the public 18 22 31 11 12 4 2 24 42 295
2020 None of the above 19 15 36 12 14 2 2 27 36 230
2019 Client contact centre 18 26 31 13 8 2 2 22 46 250
2019 Health care practitioners 17 28 36 13 6 0 0 19 46 200
2019 Communications or public affairs 16 21 36 19 4 4 0 24 38 65
2019 Access to information and privacy 10 6 15 38 27 3 0 67 17 30
2019 Security 0 22 49 29 0 0 0 29 22 10
2019 Legal services 10 20 28 24 14 0 4 39 31 50
2019 Administration and operations 16 25 34 13 8 1 2 22 42 505
2019 Human resources 18 21 31 21 8 1 1 30 39 115
2019 Financial management 3 15 37 26 13 3 4 41 19 80
2019 Procurement 18 35 17 18 12 0 0 30 53 10
2019 Information management 3 25 33 19 15 3 3 36 29 35
2019 Information technology 14 20 41 22 3 0 1 25 33 105
2019 Internal audit 0 0 90 0 10 0 0 10 0 10
2019 Evaluation 23 14 39 17 7 0 0 24 37 10
2019 Data sciences 15 9 46 15 14 0 0 30 24 15
2019 Policy 11 11 43 23 12 0 0 35 22 60
2019 Project management 21 24 33 9 11 0 1 20 46 65
2019 Other services to the public 27 29 25 15 4 0 0 19 56 220
2019 None of the above 19 25 23 18 11 1 3 30 46 245

Question 19g. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 7 17 34 24 15 1 3 40 25 175
2024 Health care practitioners 6 12 34 30 14 1 2 46 19 180
2024 Communications or public affairs 4 14 25 38 17 0 2 56 18 65
2024 Access to information and privacy 0 7 33 22 38 0 0 60 7 15
2024 Security 13 0 9 50 27 0 0 78 13 10
2024 Legal services 9 20 40 16 12 1 1 29 30 65
2024 Administration and operations 5 15 33 30 14 0 2 45 21 510
2024 Human resources 3 9 32 33 21 1 1 55 12 115
2024 Financial management 0 12 32 32 23 0 1 56 12 55
2024 Procurement 0 0 67 22 11 0 0 33 0 10
2024 Real property 0 0 44 21 35 0 0 56 0 10
2024 Information management 2 15 31 40 6 0 5 49 18 25
2024 Information technology 5 6 26 42 20 1 0 63 11 105
2024 Internal audit 0 6 51 15 28 0 0 43 6 10
2024 Data sciences 7 3 37 50 0 3 0 51 11 25
2024 Policy 6 9 36 29 17 1 2 47 16 50
2024 Project management 1 9 31 39 17 0 2 58 11 60
2024 Other services to the public 8 15 43 26 8 0 0 34 22 210
2024 None of the above 5 14 29 32 15 3 2 49 20 175
2022 Client contact centre 8 16 31 26 16 1 1 44 25 165
2022 Health care practitioners 3 13 36 28 18 0 1 47 17 285
2022 Communications or public affairs 4 2 35 39 17 0 2 58 7 65
2022 Access to information and privacy 8 4 31 26 31 0 0 57 12 20
2022 Security 9 20 26 26 10 0 9 39 32 10
2022 Legal services 12 11 42 17 18 0 0 35 23 50
2022 Administration and operations 3 9 35 31 20 0 2 52 13 475
2022 Human resources 1 4 25 44 26 0 0 70 5 95
2022 Financial management 4 4 39 29 24 0 1 53 8 65
2022 Information management 0 17 39 19 24 0 0 44 17 35
2022 Information technology 2 6 25 37 30 0 1 67 8 115
2022 Internal audit 0 8 17 51 23 0 0 74 8 15
2022 Evaluation 0 6 38 26 29 0 0 56 6 15
2022 Data sciences 5 4 38 38 16 0 0 54 8 20
2022 Policy 1 8 38 31 21 0 1 53 9 70
2022 Project management 3 8 21 39 26 0 3 67 11 75
2022 Other services to the public 9 16 37 21 15 0 0 37 26 220
2022 None of the above 5 12 43 25 14 0 1 39 17 185
2020 Client contact centre 7 18 35 23 15 0 1 39 26 250
2020 Health care practitioners 5 11 39 27 14 2 1 43 17 255
2020 Communications or public affairs 8 15 35 32 10 0 0 42 23 75
2020 Access to information and privacy 3 14 34 28 18 0 3 47 18 30
2020 Security 0 7 23 47 22 0 0 70 7 15
2020 Legal services 13 23 40 13 10 2 0 23 36 60
2020 Administration and operations 5 16 40 26 11 1 1 38 21 600
2020 Human resources 4 13 38 31 14 0 0 45 17 105
2020 Financial management 5 15 34 27 19 0 0 46 20 85
2020 Procurement 0 11 30 36 23 0 0 59 11 10
2020 Information management 3 6 37 26 21 3 3 51 10 35
2020 Information technology 1 5 29 42 22 0 0 64 6 105
2020 Internal audit 7 0 40 33 21 0 0 53 7 15
2020 Evaluation 0 6 60 23 6 6 0 30 6 15
2020 Data sciences 0 8 48 18 26 0 0 44 8 20
2020 Policy 0 14 48 25 12 0 0 37 14 65
2020 Project management 3 10 41 22 24 0 0 46 13 60
2020 Other services to the public 8 19 39 20 10 1 2 31 29 295
2020 None of the above 9 16 38 22 13 1 1 36 25 230
2019 Client contact centre 17 30 30 15 6 1 2 21 48 250
2019 Health care practitioners 15 23 43 14 4 0 0 18 39 200
2019 Communications or public affairs 8 28 37 24 5 0 0 28 35 65
2019 Access to information and privacy 3 16 43 14 23 0 0 37 20 30
2019 Security 10 10 39 32 10 0 0 41 20 10
2019 Legal services 23 23 30 17 6 0 0 23 47 50
2019 Administration and operations 12 23 39 17 7 0 1 24 36 505
2019 Human resources 6 23 38 24 9 0 0 33 29 115
2019 Financial management 7 22 45 16 9 0 1 25 30 80
2019 Procurement 0 28 8 55 8 0 0 63 28 10
2019 Information management 3 14 26 22 30 3 3 55 17 35
2019 Information technology 0 2 38 40 17 0 2 59 2 105
2019 Internal audit 0 0 38 51 10 0 0 62 0 10
2019 Evaluation 7 22 9 47 16 0 0 63 29 10
2019 Data sciences 10 14 46 25 5 0 0 30 24 15
2019 Policy 10 21 50 13 7 0 0 19 31 60
2019 Project management 10 13 36 30 11 0 0 40 24 65
2019 Other services to the public 17 30 32 18 3 0 0 21 48 220
2019 None of the above 16 27 30 15 10 1 0 26 44 245

Question 39. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 18 29 15 19 18 1 0 48 37 175
2024 Health care practitioners 15 32 10 22 18 2 0 48 42 180
2024 Communications or public affairs 4 24 28 17 26 1 0 28 43 65
2024 Access to information and privacy 49 21 4 10 15 0 0 71 25 15
2024 Security 11 35 8 33 13 0 0 47 46 10
2024 Legal services 23 48 3 19 7 1 0 72 26 65
2024 Administration and operations 15 29 18 23 14 1 1 44 37 510
2024 Human resources 17 38 12 17 15 1 0 55 32 115
2024 Financial management 19 43 15 16 7 0 0 62 23 55
2024 Procurement 0 26 31 0 43 0 0 26 43 10
2024 Real property 18 14 23 16 28 0 0 32 44 15
2024 Information management 15 54 6 3 21 0 0 69 25 25
2024 Information technology 11 29 18 22 16 3 0 42 39 105
2024 Internal audit 24 8 27 41 0 0 0 32 41 10
2024 Data sciences 18 18 30 10 22 3 0 36 33 25
2024 Policy 13 16 24 31 17 0 0 28 48 50
2024 Project management 10 24 25 31 8 2 0 34 40 60
2024 Other services to the public 8 24 16 24 27 1 0 32 52 210
2024 None of the above 13 21 17 29 17 3 0 35 48 175
2022 Client contact centre 15 24 14 20 24 1 0 40 45 165
2022 Health care practitioners 17 35 17 14 17 1 0 52 31 280
2022 Communications or public affairs 9 21 19 26 24 1 0 30 51 65
2022 Access to information and privacy 41 38 4 12 5 0 0 79 17 20
2022 Security 18 37 18 19 8 0 0 55 27 10
2022 Legal services 17 39 10 13 21 0 0 56 34 50
2022 Administration and operations 16 33 15 21 15 1 0 49 36 475
2022 Human resources 19 36 14 13 17 0 0 55 31 95
2022 Financial management 6 39 23 18 12 2 0 46 31 65
2022 Information management 13 44 21 14 8 0 0 57 23 35
2022 Information technology 19 29 16 26 6 3 0 49 34 115
2022 Internal audit 15 31 30 17 0 7 0 49 19 15
2022 Evaluation 12 26 17 24 21 0 0 38 45 15
2022 Data sciences 9 6 23 36 25 0 0 15 61 20
2022 Policy 11 19 15 25 30 0 0 29 55 70
2022 Project management 21 27 20 20 9 3 0 49 30 75
2022 Other services to the public 8 23 15 29 26 0 0 30 55 220
2022 None of the above 15 28 16 20 20 0 0 44 41 185
2020 Client contact centre 26 34 14 15 8 3 0 61 25 245
2020 Health care practitioners 27 37 14 14 4 4 0 67 19 250
2020 Communications or public affairs 25 45 9 11 6 4 0 72 18 75
2020 Access to information and privacy 42 48 3 0 3 4 0 93 4 30
2020 Security 22 47 23 7 0 0 0 70 7 15
2020 Legal services 32 39 15 11 3 0 0 71 15 60
2020 Administration and operations 27 37 17 11 6 1 0 65 18 595
2020 Human resources 28 42 11 14 5 1 0 71 18 105
2020 Financial management 24 40 15 11 7 3 0 66 18 80
2020 Procurement 8 62 30 0 0 0 0 70 0 10
2020 Information management 22 34 14 19 5 6 0 59 26 35
2020 Information technology 27 42 12 14 5 1 0 69 19 105
2020 Internal audit 28 59 7 6 0 0 0 87 6 15
2020 Evaluation 21 28 22 12 0 11 6 59 14 15
2020 Data sciences 27 29 12 20 12 0 0 56 32 20
2020 Policy 23 42 16 14 5 0 0 65 19 65
2020 Project management 13 50 15 18 5 0 0 63 23 60
2020 Other services to the public 23 35 15 18 7 2 0 60 26 295
2020 None of the above 25 30 13 21 8 3 0 57 30 230
2019 Client contact centre 11 25 20 25 18 1 0 36 43 250
2019 Health care practitioners 10 27 15 30 18 1 0 38 48 200
2019 Communications or public affairs 20 39 18 13 7 3 0 61 21 65
2019 Access to information and privacy 30 40 8 7 9 7 0 75 17 30
2019 Security 39 22 20 20 0 0 0 61 20 10
2019 Legal services 23 39 10 14 12 2 0 63 26 50
2019 Administration and operations 12 32 19 21 15 1 0 45 36 500
2019 Human resources 21 32 18 17 11 1 0 54 28 115
2019 Financial management 19 36 8 29 8 0 0 55 37 75
2019 Procurement 8 41 24 27 0 0 0 49 27 10
2019 Information management 14 41 11 23 5 6 0 59 29 35
2019 Information technology 15 35 24 18 8 0 0 50 27 105
2019 Internal audit 19 30 33 17 0 0 0 50 17 10
2019 Evaluation 0 41 13 7 38 0 0 41 46 10
2019 Data sciences 21 34 35 5 5 0 0 55 10 15
2019 Policy 11 25 22 24 13 5 0 38 39 60
2019 Project management 6 46 16 19 12 2 0 53 31 65
2019 Other services to the public 9 23 12 29 24 2 0 33 55 220
2019 None of the above 14 27 17 21 19 1 1 42 40 240

Diversity and inclusion

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 30 7 4 1 1 0 87 5 175
2024 Health care practitioners 57 21 9 6 7 1 0 79 12 180
2024 Communications or public affairs 49 22 9 10 10 0 0 71 20 65
2024 Access to information and privacy 76 8 4 12 0 0 0 84 12 15
2024 Security 40 39 21 0 0 0 0 79 0 10
2024 Legal services 70 10 5 5 8 2 1 82 13 65
2024 Administration and operations 51 27 8 8 4 1 0 79 13 510
2024 Human resources 68 21 3 3 3 0 1 90 7 115
2024 Financial management 54 26 6 13 1 0 0 80 14 55
2024 Procurement 80 8 12 0 0 0 0 88 0 10
2024 Real property 25 55 20 0 0 0 0 80 0 15
2024 Information management 59 12 6 15 2 4 0 75 18 25
2024 Information technology 56 25 6 5 7 0 0 82 12 105
2024 Internal audit 85 15 0 0 0 0 0 100 0 10
2024 Data sciences 45 31 10 0 9 5 0 80 9 25
2024 Policy 50 30 4 7 8 1 0 82 15 50
2024 Project management 49 24 12 5 10 0 0 73 15 60
2024 Other services to the public 48 28 8 8 6 1 1 78 14 210
2024 None of the above 52 21 8 12 5 1 0 74 18 175
2022 Client contact centre 53 26 7 8 5 1 0 80 13 165
2022 Health care practitioners 58 27 7 5 3 0 0 85 8 285
2022 Communications or public affairs 43 28 8 14 7 0 0 71 21 65
2022 Access to information and privacy 76 4 5 8 7 0 0 80 15 20
2022 Security 65 27 0 0 8 0 0 92 8 10
2022 Legal services 53 23 5 9 8 0 1 77 17 50
2022 Administration and operations 58 24 6 6 4 1 0 83 10 470
2022 Human resources 78 13 4 2 3 0 1 92 5 95
2022 Financial management 58 20 5 11 6 0 0 78 16 65
2022 Information management 53 29 2 6 8 3 0 84 14 35
2022 Information technology 65 20 9 4 1 0 1 86 6 115
2022 Internal audit 58 35 7 0 0 0 0 93 0 15
2022 Evaluation 45 35 14 0 6 0 0 80 6 15
2022 Data sciences 56 14 14 12 4 0 0 70 16 20
2022 Policy 43 29 10 13 3 3 0 74 16 70
2022 Project management 63 23 8 3 3 0 0 87 5 75
2022 Other services to the public 42 31 6 12 7 3 0 74 19 220
2022 None of the above 57 23 8 6 4 2 0 82 11 185
2020 Client contact centre 58 23 8 7 3 1 0 82 10 245
2020 Health care practitioners 55 29 5 5 3 2 1 87 8 255
2020 Communications or public affairs 49 33 6 4 8 0 0 82 11 75
2020 Access to information and privacy 69 14 10 0 3 3 0 86 4 30
2020 Security 62 22 0 16 0 0 0 84 16 15
2020 Legal services 54 28 10 6 2 0 0 82 8 60
2020 Administration and operations 54 25 8 8 5 1 0 79 13 600
2020 Human resources 62 22 6 6 2 1 0 85 8 105
2020 Financial management 45 28 13 6 8 0 0 73 14 85
2020 Procurement 41 17 19 8 8 8 0 64 16 10
2020 Information management 46 18 9 12 16 0 0 64 28 35
2020 Information technology 62 25 6 4 3 0 0 87 7 105
2020 Internal audit 60 33 0 6 0 0 0 94 6 15
2020 Evaluation 66 17 6 5 0 6 0 88 6 15
2020 Data sciences 67 7 14 13 0 0 0 74 13 20
2020 Policy 56 28 6 6 3 0 0 84 9 65
2020 Project management 55 30 7 2 5 2 0 87 6 60
2020 Other services to the public 54 27 7 7 5 1 0 82 11 295
2020 None of the above 56 20 10 7 5 3 0 78 12 235
2019 Client contact centre 48 32 5 10 4 0 0 80 15 250
2019 Health care practitioners 44 28 16 5 7 0 0 72 12 200
2019 Communications or public affairs 35 40 10 11 4 0 0 75 15 65
2019 Access to information and privacy 73 13 3 4 4 3 0 89 8 30
2019 Security 61 20 0 0 10 10 0 89 11 10
2019 Legal services 44 24 2 20 10 0 0 68 30 50
2019 Administration and operations 43 26 11 11 8 0 0 69 19 505
2019 Human resources 57 25 7 7 2 1 0 83 10 115
2019 Financial management 47 28 11 10 4 0 0 75 14 80
2019 Procurement 30 43 0 18 8 0 0 73 27 10
2019 Information management 44 27 9 9 11 0 0 72 20 35
2019 Information technology 51 33 6 5 6 0 0 83 11 105
2019 Internal audit 75 17 8 0 0 0 0 92 0 10
2019 Evaluation 33 53 7 0 7 0 0 86 7 10
2019 Data sciences 69 25 5 0 0 0 0 95 0 15
2019 Policy 48 28 11 8 3 2 0 77 11 60
2019 Project management 44 36 9 9 3 0 0 79 12 65
2019 Other services to the public 46 24 6 15 8 0 0 71 23 220
2019 None of the above 44 22 12 12 10 0 0 66 22 245

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 60 34 5 1 1 0 0 94 2 175
2024 Health care practitioners 64 22 6 4 3 0 0 87 8 180
2024 Communications or public affairs 39 31 7 13 10 0 0 71 22 65
2024 Access to information and privacy 81 13 7 0 0 0 0 93 0 15
2024 Security 82 18 0 0 0 0 0 100 0 10
2024 Legal services 65 22 1 8 3 0 0 88 11 65
2024 Administration and operations 57 29 5 7 2 0 0 86 9 510
2024 Human resources 70 22 2 4 1 0 1 92 6 115
2024 Financial management 65 17 9 5 3 0 0 83 8 55
2024 Procurement 88 12 0 0 0 0 0 100 0 10
2024 Real property 34 54 0 12 0 0 0 88 12 15
2024 Information management 54 34 3 10 0 0 0 87 10 25
2024 Information technology 63 25 7 4 1 0 0 88 5 105
2024 Internal audit 76 24 0 0 0 0 0 100 0 10
2024 Data sciences 36 51 3 9 0 0 0 88 9 25
2024 Policy 65 27 0 7 0 0 0 93 7 50
2024 Project management 67 22 1 10 0 0 0 89 10 60
2024 Other services to the public 56 27 7 8 2 0 0 83 10 210
2024 None of the above 60 26 6 3 5 1 0 86 8 175
2022 Client contact centre 65 23 5 3 3 1 0 89 6 165
2022 Health care practitioners 65 26 4 4 1 0 0 91 6 285
2022 Communications or public affairs 61 21 0 8 10 0 0 82 18 65
2022 Access to information and privacy 73 14 0 9 4 0 0 87 13 20
2022 Security 74 17 9 0 0 0 0 91 0 10
2022 Legal services 52 27 2 14 6 0 0 79 19 50
2022 Administration and operations 66 27 3 2 2 0 0 92 4 470
2022 Human resources 74 23 3 0 0 0 0 97 0 95
2022 Financial management 62 26 4 6 2 0 0 88 8 65
2022 Information management 60 28 8 3 2 0 0 88 5 35
2022 Information technology 71 21 5 1 0 0 1 94 1 115
2022 Internal audit 75 18 0 0 0 7 0 100 0 15
2022 Evaluation 73 27 0 0 0 0 0 100 0 15
2022 Data sciences 71 21 8 0 0 0 0 92 0 20
2022 Policy 64 25 7 1 3 0 0 89 4 70
2022 Project management 63 30 2 3 1 0 0 94 4 75
2022 Other services to the public 50 36 4 5 5 1 0 86 10 220
2022 None of the above 65 27 6 2 1 0 0 91 2 185
2020 Client contact centre 62 31 4 1 2 0 0 93 3 245
2020 Health care practitioners 63 32 2 1 0 0 0 96 2 255
2020 Communications or public affairs 61 20 7 5 5 1 0 82 10 75
2020 Access to information and privacy 71 22 3 0 4 0 0 93 4 25
2020 Security 84 16 0 0 0 0 0 100 0 15
2020 Legal services 67 23 4 6 0 0 0 90 6 60
2020 Administration and operations 62 25 5 5 1 0 0 88 7 605
2020 Human resources 71 23 2 4 0 0 0 94 4 105
2020 Financial management 47 32 5 10 6 0 0 79 16 85
2020 Procurement 59 30 0 11 0 0 0 89 11 10
2020 Information management 49 30 5 9 6 0 0 79 16 35
2020 Information technology 68 25 6 1 1 0 0 93 1 105
2020 Internal audit 87 13 0 0 0 0 0 100 0 15
2020 Evaluation 89 11 0 0 0 0 0 100 0 15
2020 Data sciences 68 32 0 0 0 0 0 100 0 20
2020 Policy 68 26 0 5 2 0 0 94 6 60
2020 Project management 67 25 2 2 3 2 0 93 5 60
2020 Other services to the public 60 30 4 5 2 0 0 90 6 295
2020 None of the above 63 25 5 6 2 0 0 88 7 230
2019 Client contact centre 53 36 4 5 2 0 0 89 7 250
2019 Health care practitioners 50 34 6 7 2 0 0 84 10 200
2019 Communications or public affairs 30 42 11 14 3 0 0 72 17 60
2019 Access to information and privacy 67 26 4 4 0 0 0 92 4 30
2019 Security 51 39 0 0 0 10 0 100 0 10
2019 Legal services 41 29 8 14 6 0 2 72 21 50
2019 Administration and operations 48 31 7 11 4 0 0 79 14 505
2019 Human resources 61 31 2 6 1 0 0 92 6 115
2019 Financial management 54 25 6 9 5 0 0 79 14 80
2019 Procurement 47 37 0 8 8 0 0 83 17 10
2019 Information management 53 28 3 14 3 0 0 81 17 35
2019 Information technology 61 30 4 5 0 0 0 91 5 105
2019 Internal audit 90 10 0 0 0 0 0 100 0 10
2019 Evaluation 49 37 7 7 0 0 0 86 7 10
2019 Data sciences 55 45 0 0 0 0 0 100 0 15
2019 Policy 47 42 6 5 0 0 0 89 5 60
2019 Project management 45 47 6 1 0 0 0 93 1 65
2019 Other services to the public 47 33 6 10 4 0 0 80 14 220
2019 None of the above 48 28 8 10 5 0 0 76 16 240

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 35 9 2 2 1 0 87 4 175
2024 Health care practitioners 49 36 8 3 3 1 0 85 7 180
2024 Communications or public affairs 33 42 14 7 2 3 0 77 9 65
2024 Access to information and privacy 72 17 0 10 0 0 0 90 10 15
2024 Security 58 34 0 0 0 8 0 100 0 10
2024 Legal services 61 22 9 3 6 0 0 82 8 65
2024 Administration and operations 48 33 10 4 2 2 1 83 7 510
2024 Human resources 65 27 6 1 0 0 0 93 1 115
2024 Financial management 55 28 9 7 1 0 0 83 8 55
2024 Procurement 70 19 0 11 0 0 0 89 11 10
2024 Real property 40 32 13 14 0 0 0 72 14 15
2024 Information management 49 38 10 0 2 0 0 87 2 25
2024 Information technology 56 30 10 2 0 1 0 87 2 105
2024 Internal audit 66 25 9 0 0 0 0 91 0 10
2024 Data sciences 45 41 8 6 0 0 0 86 6 25
2024 Policy 53 38 5 4 0 0 0 91 4 50
2024 Project management 56 24 7 9 2 2 0 81 11 60
2024 Other services to the public 45 36 11 5 2 0 0 82 7 210
2024 None of the above 47 34 9 6 2 2 0 82 8 175
2022 Client contact centre 45 33 12 4 3 1 2 80 8 165
2022 Health care practitioners 55 31 7 3 3 1 0 87 6 280
2022 Communications or public affairs 54 30 9 1 5 1 0 85 6 65
2022 Access to information and privacy 74 18 0 4 4 0 0 92 8 20
2022 Security 74 18 0 8 0 0 0 92 8 10
2022 Legal services 50 27 8 6 7 1 0 79 13 50
2022 Administration and operations 54 29 11 3 2 2 0 84 5 470
2022 Human resources 70 25 3 1 1 0 0 95 2 95
2022 Financial management 50 27 9 7 5 2 0 79 12 65
2022 Information management 45 25 20 0 7 3 0 72 7 35
2022 Information technology 62 26 4 3 2 3 1 91 5 115
2022 Internal audit 51 42 7 0 0 0 0 93 0 15
2022 Evaluation 68 18 0 0 6 9 0 93 7 15
2022 Data sciences 57 24 6 4 0 9 0 89 5 20
2022 Policy 49 33 9 6 1 2 0 84 7 70
2022 Project management 54 35 5 4 1 0 0 90 5 75
2022 Other services to the public 40 39 8 6 4 4 0 81 10 220
2022 None of the above 54 25 15 2 3 2 0 81 4 185
2020 Client contact centre 47 30 12 3 2 3 1 81 6 245
2020 Health care practitioners 49 36 8 2 0 3 1 89 3 255
2020 Communications or public affairs 53 33 8 3 4 0 0 86 6 75
2020 Access to information and privacy 80 11 3 0 3 3 0 93 4 30
2020 Security 77 7 16 0 0 0 0 84 0 15
2020 Legal services 53 35 7 2 2 2 0 90 4 60
2020 Administration and operations 48 33 10 5 2 2 0 83 7 600
2020 Human resources 59 32 6 2 1 1 0 92 3 105
2020 Financial management 32 40 12 6 7 1 1 75 13 85
2020 Procurement 28 49 23 0 0 0 0 77 0 10
2020 Information management 40 36 5 6 9 3 0 78 16 35
2020 Information technology 61 31 3 2 1 2 0 93 3 105
2020 Internal audit 67 21 6 6 0 0 0 87 6 15
2020 Evaluation 78 22 0 0 0 0 0 100 0 15
2020 Data sciences 62 28 5 0 4 0 0 90 4 20
2020 Policy 59 30 5 3 0 3 0 92 3 65
2020 Project management 58 37 4 0 2 0 0 95 2 60
2020 Other services to the public 51 34 9 4 1 1 0 86 5 290
2020 None of the above 47 34 10 3 2 3 0 84 6 230
2019 Client contact centre 43 44 5 4 2 2 0 88 6 250
2019 Health care practitioners 42 39 13 2 4 0 0 81 6 200
2019 Communications or public affairs 42 43 8 3 1 3 0 88 4 65
2019 Access to information and privacy 70 24 3 0 0 3 0 97 0 30
2019 Security 51 29 0 10 0 10 0 89 11 10
2019 Legal services 39 43 6 6 6 0 0 82 12 50
2019 Administration and operations 40 39 10 6 4 1 0 80 10 505
2019 Human resources 56 33 5 4 2 0 0 89 6 115
2019 Financial management 40 38 12 7 1 1 0 79 8 80
2019 Procurement 39 53 0 0 8 0 0 92 8 10
2019 Information management 42 36 13 6 3 0 0 78 9 35
2019 Information technology 50 42 4 2 2 1 0 92 4 105
2019 Internal audit 81 19 0 0 0 0 0 100 0 10
2019 Evaluation 41 51 7 0 0 0 0 93 0 10
2019 Data sciences 76 19 0 0 5 0 0 95 5 15
2019 Policy 39 45 10 5 2 0 0 83 7 60
2019 Project management 48 38 12 1 0 0 0 86 1 65
2019 Other services to the public 46 29 14 8 3 1 0 75 11 220
2019 None of the above 36 36 13 9 5 1 0 73 14 245

Question 47. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 30 12 9 4 6 0 73 14 175
2024 Health care practitioners 37 30 12 13 6 1 0 68 20 180
2024 Communications or public affairs 22 28 19 9 13 8 0 55 24 65
2024 Access to information and privacy 59 31 0 10 0 0 0 90 10 15
2024 Security 40 31 21 8 0 0 0 71 8 10
2024 Legal services 61 23 5 6 6 0 0 83 11 65
2024 Administration and operations 35 36 12 7 6 3 0 74 14 510
2024 Human resources 49 35 7 5 5 0 0 83 10 115
2024 Financial management 38 43 9 5 2 2 2 84 7 55
2024 Procurement 33 58 0 0 8 0 0 92 8 10
2024 Real property 32 32 22 6 8 0 0 65 14 15
2024 Information management 44 33 13 5 3 2 0 79 8 25
2024 Information technology 37 35 9 7 8 4 0 76 15 105
2024 Internal audit 48 34 18 0 0 0 0 82 0 10
2024 Data sciences 46 28 6 12 8 0 0 74 20 25
2024 Policy 20 44 16 12 7 1 0 65 19 50
2024 Project management 29 35 29 3 3 0 0 64 6 60
2024 Other services to the public 24 41 15 10 7 3 0 67 18 210
2024 None of the above 33 34 12 10 7 3 0 69 18 175
2022 Client contact centre 36 33 12 9 8 2 0 70 18 165
2022 Health care practitioners 39 34 11 9 5 2 0 74 15 285
2022 Communications or public affairs 29 39 8 14 10 0 0 68 24 65
2022 Access to information and privacy 52 24 0 11 5 8 0 83 17 20
2022 Security 57 27 0 0 16 0 0 84 16 10
2022 Legal services 53 19 9 4 9 5 0 76 14 50
2022 Administration and operations 42 36 11 5 5 2 0 79 10 475
2022 Human resources 47 34 12 5 1 0 0 82 6 95
2022 Financial management 40 27 22 6 2 3 0 69 8 65
2022 Information management 40 34 15 6 5 0 0 74 11 35
2022 Information technology 45 32 9 8 1 5 0 81 10 115
2022 Internal audit 44 42 7 0 0 7 0 92 0 15
2022 Evaluation 45 23 20 6 6 0 0 68 12 15
2022 Data sciences 43 36 13 4 4 0 0 79 8 20
2022 Policy 26 37 16 13 6 2 0 64 20 70
2022 Project management 38 34 17 6 2 3 0 75 8 75
2022 Other services to the public 34 34 13 8 9 3 0 70 17 220
2022 None of the above 35 35 13 7 7 3 0 72 15 185
2020 Client contact centre 42 40 7 5 5 1 0 82 11 245
2020 Health care practitioners 44 35 12 4 2 3 0 81 6 255
2020 Communications or public affairs 47 35 10 7 1 0 0 82 8 75
2020 Access to information and privacy 62 31 3 0 3 0 0 93 3 30
2020 Security 52 40 8 0 0 0 0 92 0 15
2020 Legal services 48 37 5 8 0 2 0 87 8 60
2020 Administration and operations 47 36 8 5 2 2 0 85 7 595
2020 Human resources 42 40 7 7 2 2 0 84 9 105
2020 Financial management 40 39 10 6 4 1 0 80 10 85
2020 Procurement 19 40 41 0 0 0 0 59 0 10
2020 Information management 47 20 15 15 3 0 0 67 18 35
2020 Information technology 45 44 8 2 0 1 0 90 2 105
2020 Internal audit 29 57 7 7 0 0 0 86 7 15
2020 Evaluation 43 45 0 0 6 6 0 94 6 15
2020 Data sciences 55 26 4 8 3 4 0 85 11 20
2020 Policy 36 41 14 5 1 3 0 79 6 65
2020 Project management 35 54 7 5 0 0 0 89 5 60
2020 Other services to the public 46 35 7 6 4 1 0 83 10 290
2020 None of the above 42 38 9 7 3 1 0 81 10 230
2019 Client contact centre 38 39 11 7 3 2 0 78 11 250
2019 Health care practitioners 31 38 17 8 4 2 0 70 12 200
2019 Communications or public affairs 30 54 12 4 0 0 0 84 4 65
2019 Access to information and privacy 63 28 6 4 0 0 0 90 4 30
2019 Security 39 51 0 10 0 0 0 90 10 10
2019 Legal services 43 38 8 8 2 2 0 82 10 50
2019 Administration and operations 36 41 11 7 4 1 0 78 11 500
2019 Human resources 41 38 9 7 3 3 0 81 10 115
2019 Financial management 38 38 10 6 7 1 0 77 14 75
2019 Procurement 26 50 24 0 0 0 0 76 0 10
2019 Information management 35 31 14 14 6 0 0 66 20 35
2019 Information technology 46 38 12 4 0 0 0 84 4 105
2019 Evaluation 31 24 14 23 7 0 0 56 30 10
2019 Data sciences 44 45 11 0 0 0 0 89 0 15
2019 Policy 29 51 8 10 2 0 0 80 11 60
2019 Project management 30 52 7 3 1 6 0 87 5 65
2019 Other services to the public 35 37 10 13 4 2 0 73 17 220
2019 None of the above 38 33 14 10 3 2 0 72 14 240

Question 48. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes individuals who have an array of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. This includes but is not limited to differences in ethnicity or race, culture, religion, disability, sexual orientation, gender identity, age, educational background, region, and marital or parental status.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 38 10 3 3 6 1 83 6 175
2024 Health care practitioners 40 35 11 6 3 5 0 80 9 180
2024 Communications or public affairs 19 36 21 9 7 8 0 60 17 65
2024 Access to information and privacy 58 23 4 4 7 4 0 85 11 15
2024 Security 41 30 0 8 0 20 0 90 10 10
2024 Legal services 61 21 10 2 5 1 0 83 7 65
2024 Administration and operations 36 37 11 6 2 8 1 80 8 515
2024 Human resources 46 31 11 3 6 3 0 79 10 115
2024 Financial management 48 29 14 4 0 5 0 82 4 55
2024 Procurement 40 28 9 8 0 14 0 80 10 10
2024 Real property 42 43 15 0 0 0 0 85 0 15
2024 Information management 33 26 26 4 0 7 3 66 5 25
2024 Information technology 36 33 20 2 2 6 2 75 4 105
2024 Internal audit 23 31 17 0 0 21 8 76 0 10
2024 Data sciences 20 46 17 3 11 3 0 68 15 25
2024 Policy 25 37 21 6 2 10 0 69 8 50
2024 Project management 39 32 12 10 2 5 0 75 12 60
2024 Other services to the public 27 40 11 7 6 7 1 74 14 210
2024 None of the above 34 37 9 6 4 9 1 79 11 175
2022 Client contact centre 32 33 16 3 5 8 1 73 10 165
2022 Health care practitioners 41 31 13 8 2 5 0 76 10 280
2022 Communications or public affairs 30 44 10 1 7 7 0 80 9 65
2022 Access to information and privacy 56 32 4 0 4 4 0 91 4 20
2022 Security 57 18 9 8 8 0 0 75 16 10
2022 Legal services 32 32 17 9 2 8 0 70 12 50
2022 Administration and operations 44 31 14 4 2 5 1 79 6 475
2022 Human resources 44 39 7 5 1 4 1 87 6 95
2022 Financial management 27 39 14 8 1 8 3 74 10 65
2022 Information management 34 36 22 3 2 3 0 72 5 35
2022 Information technology 41 25 12 9 1 10 2 75 11 115
2022 Internal audit 15 65 14 0 0 7 0 85 0 15
2022 Evaluation 37 21 18 12 0 13 0 66 14 15
2022 Data sciences 29 45 8 10 4 5 0 78 15 20
2022 Policy 21 36 17 4 7 14 2 67 13 70
2022 Project management 38 40 9 5 0 7 1 84 6 75
2022 Other services to the public 32 31 15 6 8 8 0 69 15 220
2022 None of the above 32 39 13 5 3 7 1 77 9 185
2020 Client contact centre 46 36 8 4 3 2 0 85 7 245
2020 Health care practitioners 52 30 12 2 1 3 0 85 3 255
2020 Communications or public affairs 39 33 14 1 6 4 2 77 8 75
2020 Access to information and privacy 79 10 3 0 3 4 0 93 4 30
2020 Security 44 48 7 0 0 0 0 93 0 15
2020 Legal services 51 33 5 1 7 3 0 86 9 60
2020 Administration and operations 51 32 10 3 2 2 0 85 5 600
2020 Human resources 44 42 4 4 2 4 0 90 6 105
2020 Financial management 43 30 17 2 4 5 0 76 6 85
2020 Procurement 55 15 23 0 0 8 0 75 0 10
2020 Information management 50 18 21 3 3 5 0 72 6 35
2020 Information technology 52 31 12 4 0 1 1 84 4 105
2020 Internal audit 47 47 0 6 0 0 0 94 6 15
2020 Evaluation 40 36 12 0 0 12 0 86 0 15
2020 Data sciences 35 36 13 0 3 12 0 82 3 20
2020 Policy 33 45 14 5 0 3 0 80 5 65
2020 Project management 41 39 13 3 3 0 0 80 7 60
2020 Other services to the public 49 32 11 4 2 3 0 83 6 295
2020 None of the above 50 29 12 3 1 5 0 83 4 230
2019 Client contact centre 47 33 13 3 2 2 0 81 5 245
2019 Health care practitioners 46 34 14 2 1 3 0 83 2 195
2019 Communications or public affairs 36 32 16 9 0 8 0 74 9 60
2019 Access to information and privacy 65 25 6 0 4 0 0 90 4 30
2019 Security 49 41 10 0 0 0 0 90 0 10
2019 Legal services 55 24 12 4 4 2 0 80 8 50
2019 Administration and operations 42 39 10 5 2 2 0 82 8 505
2019 Human resources 41 38 12 3 1 5 0 83 4 115
2019 Financial management 45 26 16 5 5 4 0 73 10 75
2019 Procurement 26 41 33 0 0 0 0 67 0 10
2019 Information management 44 28 10 6 6 6 0 76 13 35
2019 Information technology 45 37 10 1 0 7 1 89 1 105
2019 Internal audit 63 19 17 0 0 0 0 83 0 10
2019 Evaluation 56 14 0 0 30 0 0 70 30 10
2019 Data sciences 50 40 5 0 0 5 0 94 0 15
2019 Policy 41 41 14 5 0 0 0 82 5 60
2019 Project management 36 44 6 0 1 12 0 91 2 65
2019 Other services to the public 44 33 14 7 0 3 0 79 7 220
2019 None of the above 45 33 12 5 2 3 0 80 7 240

Question 53. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 29 9 9 1 0 0 81 10 175
2024 Health care practitioners 47 29 9 9 5 0 0 76 14 180
2024 Communications or public affairs 29 33 12 19 6 1 0 63 24 65
2024 Access to information and privacy 80 9 0 11 0 0 0 89 11 15
2024 Security 40 49 11 0 0 0 0 89 0 10
2024 Legal services 68 15 8 5 3 1 0 84 8 65
2024 Administration and operations 45 35 10 6 3 0 0 80 10 515
2024 Human resources 63 25 2 6 5 0 0 88 10 115
2024 Financial management 50 39 7 3 2 0 0 89 4 55
2024 Procurement 50 30 12 0 8 0 0 80 8 10
2024 Real property 44 48 0 0 8 0 0 92 8 15
2024 Information management 63 22 5 6 3 0 0 85 9 25
2024 Information technology 46 30 10 7 6 1 0 77 14 105
2024 Internal audit 30 60 10 0 0 0 0 90 0 10
2024 Data sciences 46 32 13 4 5 0 0 78 9 25
2024 Policy 41 41 10 3 2 1 0 84 6 50
2024 Project management 39 38 19 4 0 0 0 77 4 60
2024 Other services to the public 40 38 6 11 5 0 0 78 16 210
2024 None of the above 52 27 7 7 5 2 0 81 12 175
2022 Client contact centre 50 33 8 5 2 1 0 84 7 165
2022 Health care practitioners 52 30 6 9 3 0 0 82 11 285
2022 Communications or public affairs 41 30 10 9 10 0 0 70 19 65
2022 Access to information and privacy 80 15 0 5 0 0 0 95 5 20
2022 Security 75 17 0 0 8 0 0 92 8 10
2022 Legal services 68 12 9 2 9 0 0 79 11 50
2022 Administration and operations 56 30 6 5 3 0 0 86 8 475
2022 Human resources 59 26 8 5 2 0 0 85 7 95
2022 Financial management 45 32 9 13 1 0 0 77 14 65
2022 Information management 58 27 7 6 2 0 0 85 8 35
2022 Information technology 57 28 12 2 0 0 0 86 2 115
2022 Internal audit 44 56 0 0 0 0 0 100 0 15
2022 Evaluation 44 35 15 0 6 0 0 79 6 15
2022 Data sciences 52 36 8 4 0 0 0 88 4 20
2022 Policy 42 33 7 12 6 0 0 75 18 70
2022 Project management 64 28 4 3 2 0 0 92 4 75
2022 Other services to the public 41 35 7 11 6 0 0 76 17 215
2022 None of the above 54 29 6 7 4 0 0 83 11 185
2020 Client contact centre 60 28 5 3 3 0 0 89 6 245
2020 Health care practitioners 66 25 5 2 2 1 0 92 4 255
2020 Communications or public affairs 66 22 5 3 4 0 0 88 7 75
2020 Access to information and privacy 90 7 0 0 4 0 0 96 4 30
2020 Security 77 7 16 0 0 0 0 84 0 15
2020 Legal services 74 18 5 2 2 0 0 92 4 60
2020 Administration and operations 64 26 6 3 1 0 0 90 4 600
2020 Human resources 63 29 3 3 3 0 0 92 5 105
2020 Financial management 53 34 5 3 5 0 0 87 8 85
2020 Procurement 62 15 23 0 0 0 0 77 0 10
2020 Information management 59 23 3 9 6 0 0 82 15 35
2020 Information technology 65 29 3 3 0 0 0 94 3 105
2020 Internal audit 74 19 0 6 0 0 0 94 6 15
2020 Evaluation 77 23 0 0 0 0 0 100 0 15
2020 Data sciences 73 16 7 4 0 0 0 89 4 20
2020 Policy 52 36 9 1 0 2 0 89 2 65
2020 Project management 66 29 3 0 2 0 0 95 2 60
2020 Other services to the public 59 32 6 1 2 0 0 91 3 295
2020 None of the above 62 25 6 5 2 0 0 87 7 230
2019 Client contact centre 51 33 8 6 2 0 0 84 8 245
2019 Health care practitioners 53 30 8 5 3 1 0 84 8 200
2019 Communications or public affairs 49 38 8 6 0 0 0 87 6 65
2019 Access to information and privacy 72 18 3 7 0 0 0 90 7 30
2019 Security 61 39 0 0 0 0 0 100 0 10
2019 Legal services 60 34 2 2 2 0 0 94 4 50
2019 Administration and operations 48 35 9 4 3 0 0 83 7 505
2019 Human resources 49 38 5 5 2 0 0 88 8 115
2019 Financial management 38 42 8 7 5 0 0 80 12 80
2019 Procurement 34 50 17 0 0 0 0 83 0 10
2019 Information management 55 28 8 3 6 0 0 83 9 35
2019 Information technology 52 38 8 2 0 0 0 90 2 105
2019 Internal audit 70 30 0 0 0 0 0 100 0 10
2019 Evaluation 49 22 7 23 0 0 0 70 23 10
2019 Data sciences 61 39 0 0 0 0 0 100 0 15
2019 Policy 40 47 8 3 2 0 0 87 5 60
2019 Project management 48 45 6 0 1 0 0 93 1 65
2019 Other services to the public 48 31 10 8 3 0 0 79 11 220
2019 None of the above 46 32 13 4 4 0 0 79 9 245

Anti-racism

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 46 26 12 5 2 6 3 78 8 175
2024 Health care practitioners 39 28 14 2 2 9 6 78 6 180
2024 Communications or public affairs 46 24 14 3 1 8 4 79 5 65
2024 Access to information and privacy 57 27 0 4 7 6 0 89 11 15
2024 Security 43 25 13 11 0 0 8 74 11 10
2024 Legal services 57 17 9 4 1 2 10 84 6 65
2024 Administration and operations 46 24 11 3 5 7 5 79 8 510
2024 Human resources 53 30 6 1 4 1 5 88 6 115
2024 Financial management 45 23 12 5 1 5 9 79 7 55
2024 Procurement 63 29 9 0 0 0 0 91 0 10
2024 Real property 54 22 16 0 8 0 0 76 8 15
2024 Information management 38 23 3 15 9 6 7 70 27 25
2024 Information technology 50 15 18 6 2 3 7 72 9 105
2024 Internal audit 51 17 9 0 0 16 8 89 0 10
2024 Data sciences 42 34 9 7 9 0 0 76 15 25
2024 Policy 53 22 8 4 3 1 7 83 8 50
2024 Project management 50 29 6 3 1 9 3 89 5 60
2024 Other services to the public 46 29 7 4 5 5 4 82 10 210
2024 None of the above 39 23 15 6 7 4 6 69 14 175
2022 Client contact centre 38 23 14 8 5 7 5 69 15 165
2022 Health care practitioners 46 24 13 5 2 7 3 78 8 285
2022 Communications or public affairs 60 21 5 3 2 3 7 90 5 65
2022 Access to information and privacy 73 11 4 4 0 8 0 91 4 20
2022 Security 57 26 9 0 0 0 8 90 0 10
2022 Legal services 62 23 2 8 2 4 0 88 10 50
2022 Administration and operations 54 22 9 4 2 7 3 84 6 475
2022 Human resources 68 14 8 2 0 2 5 89 2 95
2022 Financial management 44 27 8 3 6 5 8 81 10 65
2022 Information management 60 21 5 0 3 10 0 90 3 35
2022 Information technology 65 17 4 3 1 6 3 91 4 115
2022 Internal audit 70 23 7 0 0 0 0 93 0 15
2022 Evaluation 54 18 5 0 6 12 6 87 7 15
2022 Data sciences 53 24 8 0 0 6 10 91 0 20
2022 Policy 40 32 6 2 1 7 12 88 4 70
2022 Project management 62 18 13 2 0 2 3 84 2 75
2022 Other services to the public 41 27 9 4 5 9 5 79 10 220
2022 None of the above 51 19 11 5 3 6 4 78 9 185

Question 25. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 44 27 14 5 2 5 4 77 7 175
2024 Health care practitioners 38 30 11 5 2 8 5 78 9 180
2024 Communications or public affairs 39 26 12 12 3 5 4 71 16 65
2024 Access to information and privacy 51 33 0 0 10 6 0 89 11 15
2024 Security 43 28 13 0 8 8 0 77 9 10
2024 Legal services 57 16 7 3 4 2 11 84 8 65
2024 Administration and operations 41 26 12 5 4 7 5 76 10 510
2024 Human resources 52 31 6 1 3 1 5 88 5 115
2024 Financial management 40 27 12 5 1 5 10 78 7 55
2024 Procurement 63 17 21 0 0 0 0 79 0 10
2024 Real property 54 22 16 8 0 0 0 76 8 15
2024 Information management 46 21 3 11 4 10 7 80 17 25
2024 Information technology 45 18 16 6 4 3 8 71 11 105
2024 Internal audit 41 8 9 9 0 26 8 73 14 10
2024 Data sciences 43 27 15 6 8 0 0 71 14 25
2024 Policy 50 23 10 3 3 3 7 82 6 50
2024 Project management 52 25 7 1 2 12 2 88 4 60
2024 Other services to the public 44 26 7 7 6 6 4 78 14 210
2024 None of the above 39 25 14 4 7 4 6 72 13 175
2022 Client contact centre 39 22 14 8 4 8 5 70 14 165
2022 Health care practitioners 44 25 12 6 2 8 3 77 9 285
2022 Communications or public affairs 53 29 4 3 2 3 7 91 5 65
2022 Access to information and privacy 68 4 4 9 7 8 0 78 17 20
2022 Security 57 18 9 8 0 0 8 81 9 10
2022 Legal services 53 24 9 6 2 6 0 82 8 50
2022 Administration and operations 52 23 9 4 2 7 3 84 6 475
2022 Human resources 63 19 8 3 0 1 6 88 4 95
2022 Financial management 48 23 5 7 4 5 8 81 12 65
2022 Information management 60 24 3 0 3 10 0 94 3 35
2022 Information technology 61 21 5 5 0 5 3 90 5 115
2022 Internal audit 70 23 7 0 0 0 0 93 0 15
2022 Evaluation 54 24 5 0 6 6 6 88 7 15
2022 Data sciences 53 9 18 0 4 6 10 73 5 20
2022 Policy 39 28 5 3 2 7 15 87 6 70
2022 Project management 56 26 11 2 0 2 3 86 2 75
2022 Other services to the public 42 26 9 3 6 9 5 79 10 220
2022 None of the above 48 21 14 5 2 6 4 77 7 185

Question 49. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism is the active process of identifying and eliminating racism by changing systems, organizational structures, policies and practices and attitudes, so that power is redistributed and shared equitably.
Definition of the term has changed from PSES 2022.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 26 12 3 3 21 1 77 7 175
2024 Health care practitioners 37 28 18 5 1 11 1 73 7 180
2024 Communications or public affairs 13 22 33 14 3 13 1 41 20 65
2024 Access to information and privacy 61 15 4 4 7 10 0 84 11 15
2024 Security 32 68 0 0 0 0 0 100 0 10
2024 Legal services 47 19 12 7 1 13 0 77 10 65
2024 Administration and operations 30 27 23 4 2 12 2 66 8 510
2024 Human resources 43 24 17 6 2 8 0 73 9 115
2024 Financial management 37 28 18 3 0 13 0 76 3 55
2024 Procurement 19 50 9 8 0 14 0 80 10 10
2024 Real property 8 57 29 6 0 0 0 65 6 15
2024 Information management 25 28 25 0 4 6 11 65 5 25
2024 Information technology 27 24 22 5 2 18 3 64 8 105
2024 Internal audit 10 55 16 0 0 11 8 80 0 10
2024 Data sciences 23 20 23 14 3 17 0 52 20 25
2024 Policy 34 26 22 0 0 16 1 73 0 50
2024 Project management 21 21 30 6 0 22 0 55 7 60
2024 Other services to the public 26 25 19 8 4 15 3 62 14 210
2024 None of the above 24 29 14 7 2 23 0 70 12 175
2022 Client contact centre 30 23 18 5 8 13 2 63 16 165
2022 Health care practitioners 37 28 17 5 2 10 0 73 8 280
2022 Communications or public affairs 30 19 20 15 3 14 0 57 20 65
2022 Access to information and privacy 47 23 14 4 4 8 0 76 9 20
2022 Security 28 29 26 9 8 0 0 57 17 10
2022 Legal services 35 21 17 11 0 16 0 67 13 50
2022 Administration and operations 34 26 20 5 3 11 1 69 9 475
2022 Human resources 35 30 25 3 1 4 2 70 4 95
2022 Financial management 30 23 21 7 2 11 5 63 11 65
2022 Information management 33 19 20 11 0 16 0 63 13 35
2022 Information technology 36 19 19 6 1 18 1 68 9 115
2022 Internal audit 32 39 22 0 0 7 0 77 0 15
2022 Evaluation 19 31 33 6 6 6 0 53 13 15
2022 Data sciences 20 41 25 4 6 5 0 64 10 20
2022 Policy 20 17 32 5 5 19 2 48 13 70
2022 Project management 25 34 19 3 1 15 1 71 5 75
2022 Other services to the public 25 25 23 9 5 14 1 57 16 215
2022 None of the above 31 26 18 3 3 17 1 70 8 185
2020 Client contact centre 41 32 13 5 3 5 1 78 9 245
2020 Health care practitioners 47 32 15 2 1 4 0 82 3 255
2020 Communications or public affairs 38 30 19 4 4 4 2 72 8 75
2020 Access to information and privacy 86 7 3 0 3 0 0 93 3 30
2020 Security 44 47 8 0 0 0 0 92 0 15
2020 Legal services 46 24 10 7 3 10 0 78 11 60
2020 Administration and operations 46 30 15 3 2 5 1 80 5 600
2020 Human resources 43 40 8 3 1 5 0 88 4 105
2020 Financial management 44 29 12 4 3 4 4 79 7 85
2020 Procurement 36 15 23 0 0 26 0 69 0 10
2020 Information management 45 26 8 6 3 11 0 80 11 35
2020 Information technology 45 32 13 5 2 4 0 80 7 105
2020 Internal audit 40 54 0 6 0 0 0 94 6 15
2020 Evaluation 32 57 0 0 0 11 0 100 0 15
2020 Data sciences 35 32 9 7 0 16 0 81 8 20
2020 Policy 36 39 13 3 2 8 0 81 5 65
2020 Project management 38 31 18 7 3 3 0 71 10 60
2020 Other services to the public 46 29 14 4 2 5 1 80 6 295
2020 None of the above 42 30 17 3 1 6 0 78 4 230

Question 50. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 32 7 4 1 4 3 86 6 175
2024 Health care practitioners 42 33 9 5 4 4 2 81 10 180
2024 Communications or public affairs 32 35 15 6 4 6 3 73 11 65
2024 Access to information and privacy 43 21 8 15 7 7 0 69 23 15
2024 Legal services 69 18 3 6 1 1 2 90 7 65
2024 Administration and operations 48 29 9 4 5 4 2 81 9 515
2024 Human resources 54 30 5 3 4 2 2 87 8 115
2024 Financial management 42 34 7 8 2 4 3 82 11 55
2024 Procurement 28 17 21 0 8 14 11 61 11 10
2024 Real property 32 48 8 6 6 0 0 80 12 15
2024 Information management 36 29 16 0 6 3 11 74 7 25
2024 Information technology 39 33 4 8 4 8 4 82 13 105
2024 Internal audit 40 29 17 0 0 6 8 80 0 10
2024 Data sciences 46 31 9 6 8 0 0 77 14 25
2024 Policy 50 29 5 6 2 6 3 86 9 50
2024 Project management 44 26 12 6 4 7 1 76 11 60
2024 Other services to the public 47 30 6 5 6 3 3 81 12 210
2024 None of the above 42 26 10 5 7 5 4 75 14 175
2022 Client contact centre 44 32 7 5 5 6 2 82 10 165
2022 Health care practitioners 42 36 8 4 2 5 3 84 7 285
2022 Communications or public affairs 49 20 15 7 3 3 4 73 10 65
2022 Access to information and privacy 57 24 4 7 4 4 0 84 12 20
2022 Security 75 9 0 0 8 0 8 91 9 10
2022 Legal services 54 22 2 8 7 4 3 82 16 50
2022 Administration and operations 52 26 7 5 3 4 4 84 8 475
2022 Human resources 51 30 7 5 1 5 1 86 6 95
2022 Financial management 46 21 14 8 4 4 4 72 13 65
2022 Information management 53 20 14 5 3 2 3 76 8 35
2022 Information technology 54 22 6 3 4 7 4 85 7 115
2022 Internal audit 70 23 0 7 0 0 0 93 7 15
2022 Evaluation 39 32 16 0 6 0 6 77 6 15
2022 Data sciences 41 44 0 5 0 6 4 94 6 20
2022 Policy 35 31 8 7 0 9 9 81 9 70
2022 Project management 47 38 5 2 1 2 4 91 3 75
2022 Other services to the public 40 35 7 4 6 7 1 82 11 220
2022 None of the above 47 24 8 4 5 7 5 80 11 185
2020 Client contact centre 50 32 7 4 3 2 2 85 8 245
2020 Health care practitioners 48 30 9 4 1 5 2 84 6 255
2020 Communications or public affairs 55 26 5 4 4 2 4 87 8 75
2020 Access to information and privacy 69 21 0 3 3 3 0 93 7 30
2020 Security 67 33 0 0 0 0 0 100 0 15
2020 Legal services 53 28 5 2 7 5 0 86 9 60
2020 Administration and operations 52 31 7 3 2 4 1 87 5 600
2020 Human resources 50 35 6 2 3 3 2 89 5 105
2020 Financial management 48 31 12 0 7 1 1 81 7 85
2020 Procurement 43 34 23 0 0 0 0 77 0 10
2020 Information management 50 22 14 6 3 3 3 76 9 35
2020 Information technology 55 30 7 2 2 2 2 89 4 105
2020 Internal audit 48 39 0 6 0 0 7 93 7 15
2020 Evaluation 60 28 0 0 0 5 6 100 0 15
2020 Data sciences 44 37 3 8 0 8 0 88 9 20
2020 Policy 55 29 10 0 3 3 0 87 3 60
2020 Project management 46 36 5 2 3 6 2 89 5 60
2020 Other services to the public 55 28 7 3 1 3 2 88 5 290
2020 None of the above 53 24 10 5 2 4 2 82 7 230

Question 52. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 14 16 24 3 3 38 2 50 10 175
2024 Health care practitioners 12 17 25 4 3 36 3 48 11 180
2024 Communications or public affairs 9 14 20 5 8 31 14 41 22 65
2024 Access to information and privacy 34 11 4 15 7 22 8 64 30 15
2024 Security 11 28 8 0 0 40 13 83 0 10
2024 Legal services 17 16 12 3 7 37 7 60 18 65
2024 Administration and operations 11 18 24 3 4 34 6 49 11 515
2024 Human resources 23 24 20 4 1 24 3 64 8 115
2024 Financial management 14 12 29 5 0 30 9 43 8 55
2024 Procurement 0 11 37 0 8 34 9 20 15 10
2024 Real property 14 34 23 0 6 17 6 62 8 15
2024 Information management 10 17 19 3 0 36 15 56 6 25
2024 Information technology 8 13 27 3 5 38 6 38 15 105
2024 Internal audit 10 0 16 0 0 67 8 38 0 10
2024 Data sciences 10 0 29 7 11 33 9 17 32 25
2024 Policy 14 15 25 2 3 33 8 50 8 50
2024 Project management 12 13 29 3 3 34 5 42 9 60
2024 Other services to the public 11 11 26 2 5 40 6 39 14 210
2024 None of the above 9 11 25 3 8 42 3 35 21 175
2022 Client contact centre 12 19 21 3 4 37 4 53 12 165
2022 Health care practitioners 13 19 25 3 3 36 2 50 10 280
2022 Communications or public affairs 6 16 24 3 3 44 3 43 11 65
2022 Access to information and privacy 29 22 8 0 0 42 0 87 0 20
2022 Security 10 27 18 8 8 29 0 51 23 10
2022 Legal services 11 19 17 3 4 43 4 56 13 50
2022 Administration and operations 12 17 27 2 3 34 5 47 8 475
2022 Human resources 15 26 17 3 2 35 3 67 7 95
2022 Financial management 8 9 19 7 7 44 5 34 28 65
2022 Information management 20 18 30 2 3 22 6 52 7 35
2022 Information technology 11 14 22 1 4 43 5 49 10 115
2022 Internal audit 25 30 31 0 0 14 0 64 0 15
2022 Evaluation 13 7 44 0 12 18 6 26 16 15
2022 Data sciences 4 18 23 4 0 51 0 45 8 20
2022 Policy 5 16 28 3 7 40 2 36 17 70
2022 Project management 15 17 22 2 0 40 5 56 4 75
2022 Other services to the public 10 12 28 3 3 39 4 39 12 220
2022 None of the above 12 16 21 3 4 43 2 51 11 185

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 27 31 18 6 3 8 7 68 10 175
2024 Health care practitioners 26 26 20 7 6 9 6 61 15 180
2024 Communications or public affairs 29 26 15 15 9 2 4 59 26 65
2024 Access to information and privacy 55 30 0 9 7 0 0 84 16 15
2024 Security 29 21 39 0 0 11 0 56 0 10
2024 Legal services 38 29 15 8 1 3 6 74 10 65
2024 Administration and operations 30 26 17 7 6 6 7 65 15 510
2024 Human resources 33 32 12 2 2 9 10 80 5 115
2024 Financial management 28 27 16 7 8 8 7 64 17 55
2024 Procurement 46 27 9 0 0 18 0 89 0 10
2024 Real property 0 44 30 6 8 0 11 50 16 15
2024 Information management 29 17 25 12 0 4 13 55 15 25
2024 Information technology 37 27 18 6 3 3 5 70 10 105
2024 Internal audit 52 35 7 0 0 6 0 93 0 10
2024 Data sciences 25 17 21 3 17 6 10 51 24 25
2024 Policy 31 25 13 11 2 11 7 68 16 50
2024 Project management 28 29 15 8 7 5 8 66 18 60
2024 Other services to the public 27 26 21 7 7 7 4 60 16 210
2024 None of the above 31 26 15 7 8 8 4 65 18 175
2022 Client contact centre 26 31 17 6 4 7 10 68 11 165
2022 Health care practitioners 31 24 17 6 6 8 8 65 15 285
2022 Communications or public affairs 34 19 24 4 12 4 3 58 17 65
2022 Access to information and privacy 53 15 15 9 4 4 0 71 13 20
2022 Security 38 36 8 0 8 10 0 82 9 10
2022 Legal services 29 27 11 6 15 11 0 64 24 50
2022 Administration and operations 34 28 16 5 4 9 5 72 10 470
2022 Human resources 42 27 15 4 0 8 5 79 4 95
2022 Financial management 36 28 14 6 5 10 1 72 12 65
2022 Information management 35 24 26 0 7 7 0 64 8 35
2022 Information technology 37 29 12 6 1 8 7 77 8 115
2022 Internal audit 27 35 7 0 0 17 15 90 0 15
2022 Evaluation 44 11 23 0 0 9 13 71 0 15
2022 Data sciences 27 28 13 4 4 4 19 73 10 20
2022 Policy 16 32 20 11 6 7 8 56 20 65
2022 Project management 32 22 25 6 0 7 8 63 8 75
2022 Other services to the public 21 30 21 10 6 9 4 58 18 220
2022 None of the above 35 19 19 5 6 8 7 64 13 185
2020 Client contact centre 31 31 15 6 5 7 6 71 12 250
2020 Health care practitioners 29 25 19 5 3 14 6 66 10 255
2020 Communications or public affairs 35 31 14 4 9 6 1 71 14 75
2020 Access to information and privacy 48 11 28 7 0 3 3 63 7 30
2020 Security 43 16 16 8 0 17 0 71 10 10
2020 Legal services 28 27 15 15 2 10 3 64 19 60
2020 Administration and operations 32 26 18 6 5 8 5 67 13 605
2020 Human resources 40 26 11 9 3 6 5 75 13 105
2020 Financial management 26 31 23 10 5 0 5 60 16 85
2020 Procurement 15 8 40 11 0 26 0 31 15 10
2020 Information management 43 21 6 12 15 3 0 66 28 35
2020 Information technology 41 38 11 3 1 3 3 84 5 105
2020 Internal audit 47 26 7 0 0 20 0 91 0 15
2020 Evaluation 39 12 0 5 0 23 21 90 10 15
2020 Data sciences 47 7 22 13 4 4 4 58 18 20
2020 Policy 29 30 21 6 2 6 6 67 9 65
2020 Project management 34 35 13 5 3 8 2 76 9 60
2020 Other services to the public 31 28 16 9 3 11 3 67 15 295
2020 None of the above 24 28 20 6 6 8 7 62 14 235
2019 Client contact centre 29 35 17 6 6 5 2 69 13 250
2019 Health care practitioners 27 30 16 11 8 5 3 62 21 200
2019 Communications or public affairs 18 29 14 13 11 11 3 56 28 65
2019 Access to information and privacy 47 28 9 0 4 13 0 86 4 30
2019 Security 49 22 10 10 0 10 0 78 11 10
2019 Legal services 33 24 12 16 12 4 0 59 29 50
2019 Administration and operations 28 28 16 12 8 5 3 61 22 505
2019 Human resources 32 31 18 7 3 4 4 69 11 115
2019 Financial management 29 24 17 14 10 4 3 57 25 80
2019 Procurement 33 38 20 0 9 0 0 71 9 10
2019 Information management 36 19 19 6 11 9 0 61 18 35
2019 Information technology 39 31 12 5 6 6 1 75 12 105
2019 Internal audit 42 38 0 0 0 19 0 100 0 10
2019 Evaluation 33 22 9 23 7 0 7 59 32 10
2019 Data sciences 55 15 10 0 0 20 0 88 0 15
2019 Policy 24 36 16 7 3 6 8 70 11 60
2019 Project management 24 32 18 13 3 3 6 63 18 65
2019 Other services to the public 32 23 16 11 10 6 2 60 23 220
2019 None of the above 30 28 11 12 10 4 4 63 24 240

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 40 10 7 7 1 0 76 14 175
2024 Health care practitioners 29 32 13 14 9 2 0 63 24 180
2024 Communications or public affairs 19 34 13 19 14 0 2 54 33 65
2024 Access to information and privacy 44 31 10 8 7 0 0 76 15 15
2024 Security 19 41 13 19 0 8 0 66 20 10
2024 Legal services 52 30 3 12 3 0 0 82 15 65
2024 Administration and operations 34 38 12 9 5 2 0 73 14 510
2024 Human resources 43 37 7 11 3 0 0 80 13 115
2024 Financial management 30 46 15 3 2 1 2 79 5 55
2024 Procurement 14 68 0 10 8 0 0 82 18 10
2024 Real property 31 33 15 13 8 0 0 63 21 15
2024 Information management 24 41 18 0 10 7 0 69 11 25
2024 Information technology 30 36 13 11 7 2 1 68 19 105
2024 Internal audit 34 32 15 10 9 0 0 66 19 10
2024 Data sciences 20 25 13 27 9 6 0 48 38 25
2024 Policy 22 37 17 10 7 7 0 64 18 50
2024 Project management 30 32 22 9 3 2 2 65 12 60
2024 Other services to the public 22 39 17 13 8 2 0 62 21 210
2024 None of the above 28 29 22 9 6 4 2 61 16 175
2022 Client contact centre 25 39 16 8 8 3 1 67 16 165
2022 Health care practitioners 36 38 13 5 5 2 2 76 10 285
2022 Communications or public affairs 18 44 15 14 4 5 0 65 20 65
2022 Access to information and privacy 53 24 8 11 4 0 0 77 15 20
2022 Security 75 9 0 8 8 0 0 84 16 10
2022 Legal services 44 25 11 10 4 6 0 73 15 50
2022 Administration and operations 40 32 10 11 4 2 1 74 15 475
2022 Human resources 51 32 8 7 1 1 0 84 8 95
2022 Financial management 28 42 15 7 2 5 1 75 10 65
2022 Information management 32 28 11 11 8 8 2 66 22 35
2022 Information technology 39 33 8 6 7 7 1 78 14 115
2022 Internal audit 21 47 32 0 0 0 0 68 0 15
2022 Evaluation 31 33 24 6 6 0 0 64 12 15
2022 Data sciences 38 44 0 13 0 6 0 87 13 20
2022 Policy 25 44 15 7 9 0 0 69 16 70
2022 Project management 40 25 19 5 3 5 3 70 9 75
2022 Other services to the public 26 37 14 12 7 2 1 66 20 220
2022 None of the above 30 34 11 13 7 4 1 67 21 185
2020 Client contact centre 39 32 13 8 6 2 0 72 15 245
2020 Health care practitioners 36 40 10 5 3 3 1 80 9 255
2020 Communications or public affairs 39 37 9 7 7 1 0 77 14 75
2020 Access to information and privacy 62 31 3 0 3 0 0 93 3 30
2020 Security 44 40 16 0 0 0 0 84 0 15
2020 Legal services 46 33 5 7 5 4 0 82 13 55
2020 Administration and operations 43 36 11 5 2 2 1 81 8 605
2020 Human resources 53 32 9 3 2 1 0 86 5 105
2020 Financial management 34 35 17 7 4 4 0 72 11 85
2020 Procurement 43 41 15 0 0 0 0 85 0 10
2020 Information management 27 35 3 12 14 3 6 68 29 35
2020 Information technology 33 46 12 4 3 1 1 81 7 105
2020 Internal audit 40 28 0 25 0 7 0 73 27 15
2020 Evaluation 38 28 23 0 0 12 0 74 0 15
2020 Data sciences 32 33 8 19 4 4 0 67 24 20
2020 Policy 37 37 11 11 0 2 2 77 12 60
2020 Project management 32 42 10 8 5 3 0 76 13 60
2020 Other services to the public 47 35 10 5 2 1 0 83 8 295
2020 None of the above 36 36 8 10 5 3 2 76 15 230
2019 Client contact centre 30 35 16 11 5 3 0 67 17 250
2019 Health care practitioners 32 31 15 13 8 2 0 64 21 200
2019 Communications or public affairs 25 32 14 10 13 6 0 60 24 65
2019 Access to information and privacy 46 33 7 14 0 0 0 79 14 30
2019 Security 29 61 0 10 0 0 0 90 10 10
2019 Legal services 44 30 6 6 10 4 0 78 17 50
2019 Administration and operations 27 36 15 12 7 1 2 64 20 505
2019 Human resources 38 35 12 10 3 1 1 74 14 115
2019 Financial management 24 39 18 6 6 5 1 67 13 75
2019 Procurement 12 52 20 16 0 0 0 64 16 10
2019 Information management 31 38 16 12 3 0 0 69 15 35
2019 Information technology 34 39 16 5 4 3 0 75 9 105
2019 Internal audit 39 42 9 10 0 0 0 81 10 10
2019 Evaluation 49 16 6 0 30 0 0 64 30 10
2019 Data sciences 50 15 14 0 5 14 0 77 6 15
2019 Policy 32 39 17 5 5 2 0 72 10 60
2019 Project management 19 43 15 18 3 1 2 64 21 65
2019 Other services to the public 31 36 14 12 7 1 0 67 19 220
2019 None of the above 29 27 17 15 9 2 1 58 25 245

Question 41. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 32 20 6 4 2 0 69 10 175
2024 Health care practitioners 33 38 15 9 5 1 0 71 14 180
2024 Communications or public affairs 19 31 21 11 13 4 0 53 25 65
2024 Access to information and privacy 60 16 10 10 4 0 0 76 15 15
2024 Security 31 38 11 21 0 0 0 68 21 10
2024 Legal services 52 27 13 5 3 0 0 80 8 65
2024 Administration and operations 35 38 18 6 3 1 0 73 9 510
2024 Human resources 50 34 6 4 5 0 0 84 10 115
2024 Financial management 40 41 12 5 2 0 0 81 7 55
2024 Procurement 23 45 24 0 8 0 0 68 8 10
2024 Real property 32 39 9 12 8 0 0 71 20 15
2024 Information management 37 32 14 10 3 4 0 72 13 25
2024 Information technology 37 30 15 7 5 4 1 71 13 105
2024 Internal audit 23 57 20 0 0 0 0 80 0 10
2024 Data sciences 21 38 21 6 11 3 0 61 17 25
2024 Policy 22 40 15 14 9 0 0 62 23 50
2024 Project management 33 26 25 10 3 3 0 61 13 60
2024 Other services to the public 28 36 18 8 8 1 0 65 16 210
2024 None of the above 30 35 22 7 4 2 0 66 12 175
2022 Client contact centre 30 40 17 5 6 4 0 72 11 165
2022 Health care practitioners 41 35 16 4 3 1 0 77 7 285
2022 Communications or public affairs 27 27 27 8 11 1 0 54 18 65
2022 Access to information and privacy 60 15 12 8 5 0 0 75 13 20
2022 Security 64 19 0 0 16 0 0 84 16 10
2022 Legal services 39 25 15 15 4 3 0 66 20 50
2022 Administration and operations 42 35 14 5 4 1 0 77 9 475
2022 Human resources 45 39 9 5 2 0 0 83 7 95
2022 Financial management 30 41 13 12 2 0 1 72 15 65
2022 Information management 42 21 20 14 3 0 0 63 17 35
2022 Information technology 44 23 23 4 2 4 0 70 6 115
2022 Internal audit 28 41 24 0 0 7 0 74 0 15
2022 Evaluation 32 35 27 6 0 0 0 67 6 15
2022 Data sciences 43 38 7 5 6 0 0 82 11 20
2022 Policy 21 37 20 12 7 3 0 59 20 70
2022 Project management 37 41 16 4 0 2 0 80 4 75
2022 Other services to the public 28 37 17 9 7 2 0 66 16 220
2022 None of the above 32 35 21 5 3 2 0 70 8 185
2020 Client contact centre 43 39 9 5 3 1 0 83 8 245
2020 Health care practitioners 46 39 10 3 1 1 0 86 4 255
2020 Communications or public affairs 37 39 10 9 4 1 0 77 13 75
2020 Access to information and privacy 59 34 3 0 3 0 0 93 3 30
2020 Security 40 37 16 7 0 0 0 77 7 15
2020 Legal services 57 21 13 4 3 0 2 80 7 60
2020 Administration and operations 50 33 10 4 2 1 0 84 6 600
2020 Human resources 46 37 10 5 0 1 0 84 5 105
2020 Financial management 40 34 13 7 4 1 1 76 11 85
2020 Procurement 62 23 15 0 0 0 0 85 0 10
2020 Information management 33 35 14 9 6 3 0 70 15 35
2020 Information technology 44 35 14 2 2 2 0 81 5 105
2020 Internal audit 48 20 19 6 0 7 0 73 7 15
2020 Evaluation 49 40 11 0 0 0 0 89 0 15
2020 Data sciences 44 33 12 7 4 0 0 77 11 20
2020 Policy 32 41 19 5 2 2 0 74 6 65
2020 Project management 39 43 5 10 3 0 0 82 13 60
2020 Other services to the public 46 37 11 4 2 0 0 83 6 295
2020 None of the above 43 35 12 6 3 1 0 78 9 230
2019 Client contact centre 35 37 21 6 2 0 0 71 8 245
2019 Health care practitioners 32 36 20 8 4 1 0 68 12 200
2019 Communications or public affairs 26 45 15 11 4 0 0 70 15 65
2019 Access to information and privacy 59 24 13 4 0 0 0 83 4 30
2019 Security 39 51 0 10 0 0 0 90 10 10
2019 Legal services 41 24 21 10 2 2 0 66 12 50
2019 Administration and operations 29 39 19 8 5 1 0 68 13 500
2019 Human resources 36 38 11 10 2 3 0 77 12 115
2019 Financial management 28 38 19 9 4 3 0 68 12 80
2019 Procurement 26 33 24 17 0 0 0 59 17 10
2019 Information management 36 36 13 12 3 0 0 73 14 35
2019 Information technology 37 33 23 5 2 0 0 70 7 105
2019 Internal audit 38 42 9 10 0 0 0 81 10 10
2019 Evaluation 30 26 6 9 30 0 0 56 38 10
2019 Data sciences 65 21 14 0 0 0 0 86 0 15
2019 Policy 23 46 21 5 3 2 0 70 8 60
2019 Project management 13 59 22 3 1 1 0 73 4 65
2019 Other services to the public 28 37 21 8 5 1 0 66 14 220
2019 None of the above 26 37 21 10 6 0 0 63 16 240

Question 42. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 29 18 9 8 6 3 61 19 175
2024 Health care practitioners 19 27 20 11 13 7 2 51 27 180
2024 Communications or public affairs 12 21 18 17 22 10 0 37 43 65
2024 Access to information and privacy 44 12 15 8 15 7 0 60 24 15
2024 Security 31 17 0 13 19 20 0 60 40 10
2024 Legal services 44 24 6 9 11 4 2 73 21 65
2024 Administration and operations 24 24 16 13 12 9 2 54 28 515
2024 Human resources 25 30 14 14 9 2 5 59 25 115
2024 Financial management 21 30 19 15 6 7 1 55 24 55
2024 Procurement 20 25 23 10 8 0 14 52 21 10
2024 Real property 24 16 45 6 8 0 0 41 14 15
2024 Information management 33 26 22 3 9 7 0 63 13 25
2024 Information technology 27 22 16 12 16 8 0 53 30 105
2024 Internal audit 33 17 11 25 6 9 0 55 34 10
2024 Data sciences 28 3 37 9 19 0 3 33 29 25
2024 Policy 15 22 26 15 14 8 0 40 32 50
2024 Project management 14 23 22 9 12 13 6 46 27 60
2024 Other services to the public 20 22 18 12 18 9 1 47 33 210
2024 None of the above 19 27 17 10 15 9 2 52 28 175
2022 Client contact centre 21 30 19 8 12 9 2 57 22 165
2022 Health care practitioners 26 29 15 9 9 9 4 63 20 285
2022 Communications or public affairs 19 23 13 14 20 8 3 47 38 65
2022 Access to information and privacy 42 23 8 12 12 4 0 67 25 20
2022 Security 66 18 8 0 8 0 0 84 8 10
2022 Legal services 32 26 4 11 12 15 0 69 27 50
2022 Administration and operations 29 24 16 8 9 9 5 61 20 475
2022 Human resources 40 27 10 12 6 4 1 70 19 95
2022 Financial management 16 27 19 13 11 10 4 50 28 65
2022 Information management 23 25 24 7 12 7 2 52 21 35
2022 Information technology 31 20 16 10 14 9 2 56 26 115
2022 Internal audit 21 40 24 8 0 7 0 66 9 15
2022 Evaluation 12 22 23 12 6 19 6 46 24 15
2022 Data sciences 26 36 9 9 8 6 6 70 20 20
2022 Policy 20 24 21 13 11 8 3 49 27 70
2022 Project management 29 25 15 13 7 10 1 60 23 75
2022 Other services to the public 16 26 17 13 16 8 4 48 33 220
2022 None of the above 22 24 18 10 11 12 3 54 25 185
2020 Client contact centre 31 30 13 8 7 10 0 69 17 250
2020 Health care practitioners 29 31 13 7 6 12 1 70 15 255
2020 Communications or public affairs 25 28 18 14 10 5 1 56 25 75
2020 Access to information and privacy 38 20 25 0 7 10 0 65 7 30
2020 Security 55 22 16 7 0 0 0 77 7 15
2020 Legal services 34 18 15 7 10 13 3 62 20 60
2020 Administration and operations 34 25 17 10 6 6 2 64 17 600
2020 Human resources 38 24 13 13 6 5 0 66 20 105
2020 Financial management 27 25 20 10 10 3 4 57 22 85
2020 Procurement 26 17 15 8 8 26 0 59 21 10
2020 Information management 24 23 8 15 22 5 3 51 40 35
2020 Information technology 28 33 16 10 5 7 1 67 16 105
2020 Internal audit 41 7 19 6 0 27 0 65 9 15
2020 Evaluation 37 11 23 0 12 17 0 58 14 15
2020 Data sciences 38 10 13 12 11 16 0 58 27 20
2020 Policy 24 30 19 8 9 9 2 60 19 65
2020 Project management 23 29 22 6 8 10 2 59 17 60
2020 Other services to the public 34 25 13 10 7 10 1 65 20 290
2020 None of the above 23 24 18 10 10 12 3 55 23 230
2019 Client contact centre 26 28 20 9 8 8 2 59 19 250
2019 Health care practitioners 19 26 20 9 10 13 3 53 23 200
2019 Communications or public affairs 20 16 22 13 17 10 2 41 34 65
2019 Access to information and privacy 34 30 22 4 8 4 0 66 12 30
2019 Security 39 29 10 22 0 0 0 68 22 10
2019 Legal services 26 12 14 20 10 16 2 46 36 50
2019 Administration and operations 17 24 22 15 13 7 2 45 30 505
2019 Human resources 28 20 18 10 14 6 4 53 27 115
2019 Financial management 17 26 25 10 15 4 3 46 27 80
2019 Procurement 11 32 17 17 17 8 0 46 36 10
2019 Information management 34 14 6 24 14 8 0 52 42 35
2019 Information technology 23 25 20 16 8 10 0 52 26 105
2019 Internal audit 28 42 11 9 0 10 0 78 10 10
2019 Evaluation 17 0 29 0 38 0 16 20 46 10
2019 Data sciences 21 39 21 10 0 10 0 66 11 15
2019 Policy 18 18 25 24 5 10 2 40 32 60
2019 Project management 8 37 21 12 9 13 0 53 23 65
2019 Other services to the public 20 22 16 15 14 10 3 49 33 220
2019 None of the above 24 15 22 13 16 10 1 43 32 245

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 39 5 7 3 0 0 85 10 175
2024 Health care practitioners 40 43 2 9 7 0 0 83 16 180
2024 Communications or public affairs 41 42 4 13 0 0 0 83 13 65
2024 Access to information and privacy 82 18 0 0 0 0 0 100 0 15
2024 Security 38 30 0 32 0 0 0 68 32 10
2024 Legal services 40 37 5 13 6 0 0 77 18 65
2024 Administration and operations 48 38 3 7 3 0 0 87 10 510
2024 Human resources 49 42 3 6 0 0 0 91 6 115
2024 Financial management 50 47 2 1 0 0 0 96 1 55
2024 Procurement 19 81 0 0 0 0 0 100 0 10
2024 Real property 30 70 0 0 0 0 0 100 0 15
2024 Information management 53 42 0 3 2 0 0 95 5 25
2024 Information technology 43 42 5 6 4 0 0 85 10 105
2024 Internal audit 70 20 10 0 0 0 0 90 0 10
2024 Data sciences 45 42 5 3 5 0 0 87 7 25
2024 Policy 47 32 8 11 2 0 0 79 13 50
2024 Project management 39 40 11 8 2 0 0 79 10 60
2024 Other services to the public 34 47 3 13 3 0 0 81 16 210
2024 None of the above 42 44 6 5 3 1 0 87 8 175
2022 Client contact centre 45 42 2 7 3 0 0 88 10 165
2022 Health care practitioners 49 40 2 6 3 0 0 89 9 285
2022 Communications or public affairs 50 43 0 2 4 0 0 93 7 65
2022 Access to information and privacy 83 13 0 4 0 0 0 96 4 20
2022 Security 72 9 0 0 19 0 0 81 19 10
2022 Legal services 39 40 3 8 9 0 0 79 17 50
2022 Administration and operations 59 34 2 5 1 0 0 92 6 475
2022 Human resources 65 33 1 1 0 0 0 98 1 95
2022 Financial management 56 38 0 5 1 0 0 94 6 65
2022 Information management 46 48 0 6 0 0 0 94 6 35
2022 Information technology 57 38 2 3 1 0 0 95 3 115
2022 Internal audit 66 34 0 0 0 0 0 100 0 15
2022 Evaluation 47 39 7 6 0 0 0 87 6 15
2022 Data sciences 54 37 0 10 0 0 0 90 10 20
2022 Policy 46 36 3 14 0 0 0 83 14 70
2022 Project management 63 27 5 2 3 0 0 89 6 75
2022 Other services to the public 44 41 5 5 4 0 0 85 10 220
2022 None of the above 47 44 2 6 1 0 0 91 7 185
2020 Client contact centre 44 44 3 6 3 0 0 88 9 250
2020 Health care practitioners 39 47 2 10 2 0 0 86 12 255
2020 Communications or public affairs 47 40 3 7 2 0 0 87 10 75
2020 Access to information and privacy 48 48 0 0 3 0 0 97 3 30
2020 Security 70 22 0 8 0 0 0 92 8 15
2020 Legal services 36 50 0 10 3 0 0 87 13 60
2020 Administration and operations 48 40 2 9 1 0 0 88 9 605
2020 Human resources 59 35 3 3 0 0 0 94 3 105
2020 Financial management 48 45 2 2 2 0 0 93 5 85
2020 Procurement 41 43 0 8 8 0 0 85 15 10
2020 Information management 48 36 3 14 0 0 0 83 14 35
2020 Information technology 67 27 4 1 2 0 0 93 3 105
2020 Internal audit 66 27 0 7 0 0 0 93 7 15
2020 Evaluation 17 78 0 6 0 0 0 94 6 15
2020 Data sciences 67 28 4 0 0 0 0 96 0 20
2020 Policy 39 52 2 6 2 0 0 91 8 65
2020 Project management 54 39 2 5 0 0 0 93 5 60
2020 Other services to the public 40 43 3 10 3 0 0 84 13 295
2020 None of the above 45 44 2 8 1 0 0 89 10 230

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 28 10 13 10 0 1 68 22 175
2024 Health care practitioners 32 23 8 21 16 0 1 55 37 180
2024 Communications or public affairs 17 35 5 17 25 0 0 52 42 65
2024 Access to information and privacy 57 21 0 11 12 0 0 78 22 15
2024 Security 38 11 30 0 21 0 0 50 21 10
2024 Legal services 37 27 12 13 9 0 2 65 23 65
2024 Administration and operations 33 23 11 16 16 0 1 57 33 515
2024 Human resources 33 24 4 18 20 0 1 58 38 115
2024 Financial management 29 38 8 9 16 0 0 67 25 55
2024 Procurement 0 63 0 37 0 0 0 63 37 10
2024 Real property 61 39 0 0 0 0 0 100 0 15
2024 Information management 30 44 0 20 6 0 0 74 26 25
2024 Information technology 27 24 10 14 23 0 1 52 38 105
2024 Internal audit 31 0 19 42 9 0 0 31 50 10
2024 Data sciences 16 28 18 30 5 0 3 45 37 25
2024 Policy 23 20 11 24 20 0 2 44 45 50
2024 Project management 27 23 11 19 17 2 0 51 38 60
2024 Other services to the public 27 31 9 20 14 0 0 57 34 210
2024 None of the above 31 25 11 19 13 1 0 57 32 175
2022 Client contact centre 51 33 5 5 4 0 1 85 10 165
2022 Health care practitioners 56 25 6 7 3 0 1 83 11 285
2022 Communications or public affairs 35 42 7 11 3 0 3 79 14 65
2022 Access to information and privacy 70 12 0 11 7 0 0 82 18 20
2022 Security 63 37 0 0 0 0 0 100 0 10
2022 Legal services 47 35 7 8 3 0 0 82 11 50
2022 Administration and operations 60 28 6 3 2 0 1 89 5 475
2022 Human resources 60 25 3 6 5 0 0 86 12 95
2022 Financial management 57 31 6 4 3 0 0 87 7 65
2022 Information management 42 22 18 5 7 0 6 68 13 35
2022 Information technology 52 26 9 5 5 1 2 81 10 115
2022 Internal audit 51 32 10 0 0 7 0 89 0 15
2022 Evaluation 52 29 7 12 0 0 0 81 12 15
2022 Data sciences 56 39 0 0 4 0 0 96 4 20
2022 Policy 49 25 7 8 10 0 0 74 19 70
2022 Project management 59 30 5 4 2 1 0 90 5 75
2022 Other services to the public 45 33 5 9 6 0 2 79 16 215
2022 None of the above 52 30 8 5 4 1 1 83 9 185
2020 Client contact centre 34 42 12 10 2 0 0 76 12 250
2020 Health care practitioners 35 42 9 10 4 0 1 77 14 255
2020 Communications or public affairs 31 43 6 11 9 0 0 74 20 75
2020 Access to information and privacy 45 45 0 7 3 0 0 90 10 30
2020 Security 92 0 8 0 0 0 0 92 0 15
2020 Legal services 40 36 2 15 6 0 2 77 22 60
2020 Administration and operations 40 39 7 12 2 0 1 79 13 600
2020 Human resources 48 40 6 3 2 0 1 89 5 105
2020 Financial management 39 45 7 7 1 0 1 85 8 85
2020 Procurement 41 36 8 8 8 0 0 77 15 10
2020 Information management 54 35 6 3 3 0 0 89 6 35
2020 Information technology 48 35 10 4 2 0 1 84 6 105
2020 Internal audit 54 26 7 13 0 0 0 80 13 15
2020 Evaluation 34 44 11 11 0 0 0 77 11 15
2020 Data sciences 51 37 4 8 0 0 0 88 8 20
2020 Policy 37 39 9 12 2 0 0 77 14 65
2020 Project management 41 42 3 10 3 0 0 84 13 60
2020 Other services to the public 37 38 7 11 5 0 1 76 16 295
2020 None of the above 45 34 6 13 2 0 1 80 14 230
2019 Client contact centre 42 32 8 13 5 0 0 74 18 250
2019 Health care practitioners 34 37 4 16 8 0 0 71 24 200
2019 Communications or public affairs 46 37 5 11 2 0 0 82 13 65
2019 Access to information and privacy 74 26 0 0 0 0 0 100 0 30
2019 Security 39 61 0 0 0 0 0 100 0 10
2019 Legal services 53 27 6 8 6 0 0 80 14 50
2019 Administration and operations 48 29 7 11 6 0 0 77 16 505
2019 Human resources 60 29 3 6 2 0 0 89 7 115
2019 Financial management 48 40 5 6 1 0 0 88 7 80
2019 Procurement 59 32 9 0 0 0 0 91 0 10
2019 Information management 70 24 3 3 0 0 0 94 3 35
2019 Information technology 48 34 9 8 1 0 0 82 9 105
2019 Internal audit 67 25 8 0 0 0 0 92 0 10
2019 Evaluation 57 43 0 0 0 0 0 100 0 10
2019 Data sciences 59 36 0 5 0 0 0 95 5 15
2019 Policy 44 42 0 14 0 0 0 86 14 60
2019 Project management 52 27 8 9 4 0 0 79 13 65
2019 Other services to the public 45 30 6 14 6 0 0 74 20 220
2019 None of the above 44 31 7 12 6 0 0 74 18 245

Question 6. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 40 9 9 6 0 0 76 15 175
2024 Health care practitioners 39 30 10 13 8 0 0 69 21 180
2024 Communications or public affairs 30 38 13 10 9 0 0 68 19 65
2024 Access to information and privacy 62 27 0 11 0 0 0 89 11 15
2024 Security 39 41 21 0 0 0 0 79 0 10
2024 Legal services 59 33 1 5 3 0 0 92 7 65
2024 Administration and operations 42 32 11 9 5 0 0 75 14 510
2024 Human resources 47 36 6 6 5 0 1 84 10 115
2024 Financial management 45 34 11 5 4 0 0 79 9 55
2024 Procurement 42 50 8 0 0 0 0 92 0 10
2024 Real property 49 33 19 0 0 0 0 81 0 10
2024 Information management 40 34 6 13 5 2 0 75 18 25
2024 Information technology 42 33 10 11 4 0 0 75 15 105
2024 Internal audit 49 32 10 0 9 0 0 81 9 10
2024 Data sciences 35 44 7 6 5 0 3 81 12 25
2024 Policy 48 26 7 13 4 0 1 75 18 50
2024 Project management 34 31 13 17 5 0 0 65 22 60
2024 Other services to the public 30 41 9 12 7 0 0 71 19 210
2024 None of the above 34 34 13 12 5 2 0 70 17 175
2022 Client contact centre 39 40 9 7 3 0 1 80 10 165
2022 Health care practitioners 49 34 5 6 4 0 0 84 11 285
2022 Communications or public affairs 43 41 9 4 3 0 0 83 8 65
2022 Access to information and privacy 54 16 7 16 7 0 0 70 23 20
2022 Security 90 0 0 10 0 0 0 90 10 10
2022 Legal services 44 38 9 6 4 0 0 81 10 50
2022 Administration and operations 54 31 7 6 1 0 0 86 7 475
2022 Human resources 61 30 3 4 2 0 0 92 5 95
2022 Financial management 52 40 4 3 1 0 0 92 4 65
2022 Information management 48 39 5 2 5 0 0 88 8 35
2022 Information technology 53 37 4 3 1 1 1 92 4 115
2022 Internal audit 68 15 7 10 0 0 0 83 10 15
2022 Evaluation 45 45 5 6 0 0 0 90 6 15
2022 Data sciences 53 47 0 0 0 0 0 100 0 20
2022 Policy 47 35 6 5 4 2 0 84 10 70
2022 Project management 61 29 3 5 2 0 0 91 6 75
2022 Other services to the public 38 36 7 10 8 0 0 75 18 220
2022 None of the above 43 41 9 3 3 0 1 85 6 185
2020 Client contact centre 40 38 9 9 3 0 0 79 12 245
2020 Health care practitioners 36 44 7 10 3 0 0 81 13 250
2020 Communications or public affairs 44 37 5 12 3 0 0 80 15 75
2020 Access to information and privacy 51 42 0 3 3 0 0 93 7 30
2020 Security 77 15 8 0 0 0 0 92 0 15
2020 Legal services 51 31 10 8 0 0 0 82 8 60
2020 Administration and operations 47 36 7 7 2 0 0 83 10 600
2020 Human resources 58 29 5 7 2 0 0 87 8 105
2020 Financial management 42 41 7 8 1 0 1 84 9 85
2020 Procurement 59 19 8 8 8 0 0 77 15 10
2020 Information management 46 42 3 0 9 0 0 89 9 35
2020 Information technology 57 31 5 7 1 0 0 87 8 105
2020 Internal audit 48 40 6 6 0 0 0 87 6 15
2020 Evaluation 51 49 0 0 0 0 0 100 0 15
2020 Data sciences 64 16 8 8 3 0 0 81 11 20
2020 Policy 41 49 6 2 3 0 0 89 5 65
2020 Project management 48 47 3 2 0 0 0 95 2 60
2020 Other services to the public 39 43 8 8 3 0 0 82 10 295
2020 None of the above 47 35 7 9 2 0 0 82 11 230
2019 Client contact centre 40 35 9 10 5 0 0 76 15 250
2019 Health care practitioners 34 43 8 9 6 0 0 77 15 195
2019 Communications or public affairs 49 39 5 4 1 1 0 89 6 60
2019 Access to information and privacy 76 20 3 0 0 0 0 97 0 30
2019 Security 59 41 0 0 0 0 0 100 0 10
2019 Legal services 55 25 4 12 2 2 0 82 14 50
2019 Administration and operations 42 37 9 7 3 0 0 80 11 500
2019 Human resources 61 32 4 2 2 0 0 92 4 110
2019 Financial management 53 34 6 7 0 0 0 87 7 80
2019 Procurement 40 49 11 0 0 0 0 89 0 10
2019 Information management 45 47 0 5 3 0 0 92 8 35
2019 Information technology 53 41 3 3 0 0 0 94 3 105
2019 Internal audit 75 25 0 0 0 0 0 100 0 10
2019 Evaluation 64 7 23 0 0 6 0 76 0 10
2019 Data sciences 61 25 5 9 0 0 0 86 9 15
2019 Policy 46 40 6 6 2 0 0 86 8 60
2019 Project management 49 39 4 5 3 0 0 88 8 65
2019 Other services to the public 39 36 7 12 7 0 0 75 18 220
2019 None of the above 40 35 9 9 7 0 0 74 16 240

Use of official languages

Question 2. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 68 17 6 4 3 0 2 87 7 175
2024 Health care practitioners 76 6 5 8 3 0 2 83 12 180
2024 Communications or public affairs 69 13 8 6 3 2 0 83 9 65
2024 Access to information and privacy 93 0 7 0 0 0 0 93 0 15
2024 Security 89 11 0 0 0 0 0 100 0 10
2024 Legal services 77 17 1 3 0 0 2 96 3 65
2024 Administration and operations 74 15 3 3 2 0 3 92 6 515
2024 Human resources 70 13 4 8 1 0 3 85 10 115
2024 Financial management 90 5 2 0 1 0 2 96 1 55
2024 Procurement 80 12 8 0 0 0 0 92 0 10
2024 Real property 58 15 19 0 0 0 8 79 0 15
2024 Information management 76 17 3 3 0 0 0 93 3 25
2024 Information technology 80 4 5 3 3 1 4 89 6 105
2024 Internal audit 86 6 8 0 0 0 0 92 0 10
2024 Data sciences 93 0 7 0 0 0 0 93 0 25
2024 Policy 78 13 5 0 0 0 4 95 0 50
2024 Project management 76 14 3 7 0 0 1 91 7 60
2024 Other services to the public 81 10 1 1 3 0 3 95 4 210
2024 None of the above 71 13 2 4 4 2 4 89 9 175

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 62 20 6 7 2 0 3 84 9 175
2024 Health care practitioners 73 10 5 9 2 0 2 84 11 180
2024 Communications or public affairs 74 12 2 11 1 0 0 86 12 65
2024 Access to information and privacy 93 7 0 0 0 0 0 100 0 15
2024 Security 80 20 0 0 0 0 0 100 0 10
2024 Legal services 73 18 2 4 0 0 3 93 4 65
2024 Administration and operations 71 16 4 3 2 0 3 90 6 510
2024 Human resources 66 19 2 6 3 0 2 88 10 115
2024 Financial management 87 10 2 1 0 0 0 96 1 55
2024 Procurement 80 12 8 0 0 0 0 92 0 10
2024 Real property 72 9 19 0 0 0 0 81 0 15
2024 Information management 70 21 3 3 0 2 0 93 3 25
2024 Information technology 80 6 5 4 2 1 3 90 6 105
2024 Internal audit 86 14 0 0 0 0 0 100 0 10
2024 Data sciences 86 7 3 4 0 0 0 93 4 25
2024 Policy 81 8 5 3 0 0 3 92 3 50
2024 Project management 70 17 0 8 3 0 1 89 11 60
2024 Other services to the public 80 10 1 3 3 0 3 93 6 210
2024 None of the above 71 13 5 3 4 2 4 88 7 175

Question 32. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 81 11 1 1 1 0 6 98 2 175
2024 Health care practitioners 89 6 2 1 1 0 2 96 2 180
2024 Communications or public affairs 83 5 6 4 1 0 0 89 6 65
2024 Access to information and privacy 87 0 7 0 0 0 7 93 0 15
2024 Security 78 0 0 11 11 0 0 78 22 10
2024 Legal services 88 4 4 0 0 0 3 95 0 65
2024 Administration and operations 82 8 3 1 1 0 5 94 2 515
2024 Human resources 88 7 3 0 1 0 1 96 1 115
2024 Financial management 85 13 0 0 1 0 0 99 1 55
2024 Procurement 80 12 8 0 0 0 0 92 0 10
2024 Real property 73 0 8 0 0 0 19 90 0 15
2024 Information management 85 7 4 0 0 0 4 96 0 25
2024 Information technology 85 7 2 2 2 1 2 95 3 105
2024 Internal audit 94 6 0 0 0 0 0 100 0 10
2024 Data sciences 80 16 0 0 4 0 0 96 4 25
2024 Policy 92 5 0 0 0 0 3 100 0 50
2024 Project management 88 7 0 4 0 0 1 96 4 60
2024 Other services to the public 88 4 1 2 2 0 3 95 3 210
2024 None of the above 79 7 2 0 3 2 7 94 4 175
2022 Client contact centre 86 8 1 0 2 0 3 97 3 165
2022 Health care practitioners 90 4 1 1 1 0 3 98 2 285
2022 Communications or public affairs 89 8 3 0 0 0 0 97 0 65
2022 Access to information and privacy 100 0 0 0 0 0 0 100 0 20
2022 Security 83 9 0 8 0 0 0 92 8 10
2022 Legal services 84 12 0 4 0 0 0 96 4 50
2022 Administration and operations 84 6 3 1 2 0 3 93 3 475
2022 Human resources 88 6 1 1 4 0 1 94 5 95
2022 Financial management 89 6 3 1 1 0 0 95 3 65
2022 Information management 88 3 2 0 0 0 7 98 0 35
2022 Information technology 86 4 1 2 2 1 5 95 4 115
2022 Internal audit 92 8 0 0 0 0 0 100 0 15
2022 Evaluation 71 17 0 6 0 0 6 94 6 15
2022 Data sciences 95 0 5 0 0 0 0 95 0 20
2022 Policy 83 7 6 0 3 0 1 91 3 70
2022 Project management 82 6 1 6 3 0 1 89 9 75
2022 Other services to the public 84 7 2 0 3 0 4 95 4 220
2022 None of the above 86 5 2 1 2 1 3 94 4 185
2019 Client contact centre 82 11 3 2 0 0 2 95 2 245
2019 Health care practitioners 81 9 3 1 2 0 3 93 4 195
2019 Communications or public affairs 80 6 3 0 0 0 11 97 0 65
2019 Access to information and privacy 90 0 0 10 0 0 0 90 10 30
2019 Security 59 32 10 0 0 0 0 90 0 10
2019 Legal services 84 8 6 2 0 0 0 92 2 50
2019 Administration and operations 84 8 3 2 1 0 3 94 3 500
2019 Human resources 83 9 3 1 1 0 3 96 2 115
2019 Financial management 79 10 6 0 5 0 0 89 5 80
2019 Procurement 73 18 0 0 0 0 8 100 0 10
2019 Information management 76 11 3 5 0 0 6 92 6 35
2019 Information technology 85 9 3 0 1 0 2 96 1 105
2019 Internal audit 90 10 0 0 0 0 0 100 0 10
2019 Evaluation 93 0 7 0 0 0 0 93 0 10
2019 Data sciences 94 0 6 0 0 0 0 94 0 15
2019 Policy 84 10 3 0 0 2 2 97 0 60
2019 Project management 83 7 3 3 1 0 1 92 4 65
2019 Other services to the public 86 4 4 0 2 0 4 94 2 220
2019 None of the above 81 8 2 3 1 0 3 93 5 245

Question 37. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 45 21 11 6 1 9 7 78 9 175
2024 Health care practitioners 54 25 12 2 2 4 1 84 4 180
2024 Communications or public affairs 30 34 17 8 3 8 0 70 12 65
2024 Access to information and privacy 37 27 23 8 0 5 0 68 8 15
2024 Security 34 48 11 0 0 8 0 89 0 10
2024 Legal services 66 14 9 4 2 5 0 84 7 65
2024 Administration and operations 45 24 11 4 2 12 2 80 6 515
2024 Human resources 41 27 19 3 2 6 0 73 6 115
2024 Financial management 33 29 22 3 0 9 4 71 3 55
2024 Procurement 19 11 46 0 0 24 0 39 0 10
2024 Real property 13 39 14 8 0 14 11 71 10 15
2024 Information management 46 28 13 0 0 6 7 85 0 25
2024 Information technology 40 26 11 4 2 12 4 79 7 105
2024 Internal audit 37 10 32 13 0 9 0 51 14 10
2024 Data sciences 34 29 35 3 0 0 0 62 3 25
2024 Policy 26 41 21 6 0 6 0 71 6 50
2024 Project management 39 22 18 9 2 7 2 67 12 60
2024 Other services to the public 41 24 9 4 3 15 3 81 8 210
2024 None of the above 39 24 10 4 3 15 4 79 9 175
2022 Client contact centre 53 16 13 6 1 11 0 77 8 165
2022 Health care practitioners 56 22 8 2 0 9 2 88 3 285
2022 Communications or public affairs 46 27 18 6 0 3 0 75 7 65
2022 Access to information and privacy 36 11 24 13 0 17 0 56 15 20
2022 Security 65 27 0 8 0 0 0 92 8 10
2022 Legal services 57 21 13 2 4 2 0 80 6 50
2022 Administration and operations 45 25 12 3 3 10 2 80 7 475
2022 Human resources 59 19 17 3 1 1 0 79 4 95
2022 Financial management 43 19 15 8 2 10 3 71 12 65
2022 Information management 61 10 13 6 0 10 0 79 7 35
2022 Information technology 40 27 13 4 1 11 4 79 6 115
2022 Internal audit 36 24 31 0 0 8 0 66 0 15
2022 Evaluation 53 23 18 0 0 6 0 81 0 15
2022 Data sciences 36 31 11 0 5 17 0 81 6 20
2022 Policy 41 29 13 4 1 7 5 79 6 70
2022 Project management 45 25 16 7 1 6 0 74 9 75
2022 Other services to the public 49 19 12 4 4 8 3 77 9 220
2022 None of the above 42 22 13 7 2 12 3 74 11 185
2020 Client contact centre 57 17 10 4 2 7 3 82 7 245
2020 Health care practitioners 52 25 11 3 1 7 1 83 4 255
2020 Communications or public affairs 57 21 9 7 3 4 0 81 9 75
2020 Access to information and privacy 45 14 14 10 3 11 3 68 16 30
2020 Security 62 22 0 0 0 16 0 100 0 15
2020 Legal services 53 28 12 3 0 3 0 84 3 60
2020 Administration and operations 51 25 10 4 2 8 2 83 6 600
2020 Human resources 39 31 17 4 2 7 0 75 6 105
2020 Financial management 39 26 13 7 4 10 1 73 12 85
2020 Procurement 28 8 23 0 8 34 0 54 11 10
2020 Information management 40 16 9 3 3 24 6 79 8 35
2020 Information technology 38 28 14 5 1 11 3 77 7 105
2020 Internal audit 41 47 6 0 0 6 0 93 0 15
2020 Evaluation 39 35 0 0 0 26 0 100 0 15
2020 Data sciences 36 36 4 0 0 23 0 94 0 20
2020 Policy 44 22 13 3 5 14 0 76 9 65
2020 Project management 47 25 15 11 0 3 0 74 11 60
2020 Other services to the public 55 23 8 2 2 10 1 87 4 295
2020 None of the above 46 23 12 6 1 9 2 78 8 230
2019 Client contact centre 58 17 8 3 5 8 1 83 9 250
2019 Health care practitioners 53 19 11 2 2 11 2 82 5 195
2019 Communications or public affairs 46 24 17 5 0 8 0 77 5 65
2019 Access to information and privacy 46 21 27 0 0 4 3 71 0 30
2019 Security 29 61 0 0 0 10 0 100 0 10
2019 Legal services 59 20 12 2 4 4 0 82 6 50
2019 Administration and operations 49 23 11 4 2 9 2 80 7 505
2019 Human resources 48 20 20 4 1 6 1 73 6 115
2019 Financial management 42 25 16 5 2 9 1 74 8 75
2019 Procurement 39 35 26 0 0 0 0 74 0 10
2019 Information management 37 25 18 5 0 12 3 73 6 35
2019 Information technology 30 32 12 6 3 16 2 75 10 105
2019 Internal audit 69 31 0 0 0 0 0 100 0 10
2019 Evaluation 37 40 0 0 23 0 0 77 23 10
2019 Data sciences 38 37 5 5 0 14 0 87 6 15
2019 Policy 63 13 13 5 0 6 0 81 5 60
2019 Project management 47 30 14 3 1 3 2 80 5 65
2019 Other services to the public 45 20 11 5 4 12 2 76 11 220
2019 None of the above 43 23 12 5 4 10 2 76 10 245

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment refers to any action, conduct or comment, including of a sexual nature, that can reasonably be expected to cause offence, humiliation or other physical or psychological injury or illness to an employee, including any prescribed action, conduct or comment.

Question 58. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past 12 months?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 5 95 175
2024 Health care practitioners 13 87 180
2024 Communications or public affairs 13 87 65
2024 Security 0 100 10
2024 Legal services 18 82 65
2024 Administration and operations 11 89 515
2024 Human resources 6 94 115
2024 Information technology 5 95 105
2024 Other services to the public 11 89 210
2024 None of the above 16 84 175
2022 Client contact centre 8 92 165
2022 Health care practitioners 7 93 285
2022 Access to information and privacy 25 75 20
2022 Legal services 17 83 50
2022 Administration and operations 8 92 475
2022 Human resources 8 92 95
2022 Financial management 8 92 65
2022 Internal audit 0 100 15
2022 Policy 11 89 70
2022 Project management 9 91 75
2022 Other services to the public 12 88 220
2022 None of the above 9 91 185
2020 Client contact centre 8 92 250
2020 Health care practitioners 7 93 255
2020 Communications or public affairs 14 86 75
2020 Security 0 100 15
2020 Legal services 10 90 60
2020 Administration and operations 7 93 600
2020 Human resources 7 93 105
2020 Financial management 12 88 85
2020 Procurement 0 100 10
2020 Information management 23 77 35
2020 Data sciences 0 100 20
2020 Policy 12 88 65
2020 Project management 8 92 60
2020 Other services to the public 12 88 295
2020 None of the above 8 92 235
2019 Client contact centre 13 87 250
2019 Health care practitioners 13 87 200
2019 Communications or public affairs 16 84 65
2019 Security 0 100 10
2019 Legal services 18 82 50
2019 Administration and operations 15 85 505
2019 Human resources 13 87 115
2019 Financial management 14 86 80
2019 Information management 28 72 35
2019 Information technology 5 95 105
2019 Internal audit 0 100 10
2019 Policy 8 92 60
2019 Project management 7 93 65
2019 Other services to the public 17 83 220
2019 None of the above 13 87 240

Question 59a. From whom did you experience harassment on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 40 60 25
2024 Administration and operations 48 52 55
2024 Other services to the public 35 65 25
2024 None of the above 65 35 30
2022 Client contact centre 52 48 15
2022 Health care practitioners 34 66 20
2022 Administration and operations 34 66 40
2022 Other services to the public 18 82 25
2022 None of the above 24 76 15
2020 Client contact centre 34 66 20
2020 Health care practitioners 25 75 20
2020 Administration and operations 54 46 40
2020 Financial management 50 50 10
2020 Other services to the public 49 51 35
2020 None of the above 37 63 20
2019 Client contact centre 55 45 30
2019 Health care practitioners 28 72 25
2019 Administration and operations 57 43 80
2019 Human resources 31 69 15
2019 Other services to the public 57 43 40
2019 None of the above 47 53 30

Question 59b. From whom did you experience harassment on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 64 36 25
2024 Legal services 83 17 10
2024 Administration and operations 54 46 55
2024 Other services to the public 56 44 25
2024 None of the above 53 47 30
2022 Client contact centre 55 45 15
2022 Health care practitioners 51 49 20
2022 Administration and operations 60 40 40
2022 Other services to the public 53 47 25
2022 None of the above 76 24 15
2020 Client contact centre 52 48 20
2020 Health care practitioners 69 31 20
2020 Administration and operations 50 50 40
2020 Other services to the public 45 55 35
2020 None of the above 63 37 20
2019 Client contact centre 43 57 30
2019 Health care practitioners 66 34 25
2019 Administration and operations 64 36 80
2019 Financial management 40 60 10
2019 Other services to the public 59 41 40
2019 None of the above 75 25 30

Question 59c. From whom did you experience harassment on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 6 94 15
2022 Health care practitioners 9 91 20
2022 Administration and operations 4 96 40
2022 Other services to the public 6 94 25
2022 None of the above 0 100 15
2020 Communications or public affairs 0 100 10
2020 Financial management 0 100 10
2019 Health care practitioners 0 100 25
2019 Financial management 0 100 10

Question 59d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 10 90 20
2022 Administration and operations 3 97 40
2022 Other services to the public 12 88 25
2022 None of the above 20 80 15
2020 Client contact centre 0 100 20
2020 Communications or public affairs 0 100 10
2020 Administration and operations 0 100 40
2020 Financial management 0 100 10
2020 None of the above 0 100 20
2019 Communications or public affairs 0 100 10
2019 Administration and operations 0 100 80
2019 Human resources 0 100 15
2019 Financial management 0 100 10

Question 59e. From whom did you experience harassment on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 10
2024 None of the above 0 100 30
2022 Client contact centre 7 93 15
2022 Health care practitioners 19 81 20
2022 Administration and operations 3 97 40
2022 Other services to the public 0 100 25
2022 None of the above 0 100 15
2020 Client contact centre 0 100 20
2020 Communications or public affairs 0 100 10
2020 None of the above 0 100 20
2019 Client contact centre 0 100 30
2019 Communications or public affairs 0 100 10
2019 Human resources 0 100 15
2019 Financial management 0 100 10
2019 None of the above 0 100 30

Question 59f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 15 85 55
2024 Other services to the public 28 72 25
2022 Client contact centre 20 80 15
2022 Health care practitioners 16 84 20
2022 Administration and operations 27 73 40
2022 Other services to the public 37 63 25
2022 None of the above 5 95 15
2020 Communications or public affairs 0 100 10
2020 Administration and operations 12 88 40
2020 Financial management 0 100 10
2020 Other services to the public 23 77 35
2019 Client contact centre 18 82 30
2019 Administration and operations 10 90 80
2019 Human resources 0 100 15
2019 Financial management 0 100 10
2019 Other services to the public 20 80 40

Question 59g. From whom did you experience harassment on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 10
2024 Health care practitioners 0 100 25
2022 Client contact centre 6 94 15
2022 Health care practitioners 7 93 20
2022 Administration and operations 5 95 40
2022 Other services to the public 9 91 25
2022 None of the above 12 88 15
2020 Communications or public affairs 0 100 10
2020 Financial management 0 100 10
2019 Health care practitioners 0 100 25
2019 Communications or public affairs 0 100 10
2019 Financial management 0 100 10

Question 60a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 38 62 25
2024 Legal services 60 40 10
2024 Administration and operations 33 67 55
2024 Other services to the public 45 55 25
2024 None of the above 18 82 30
2022 Client contact centre 13 87 15
2022 Health care practitioners 48 52 20
2022 Administration and operations 41 59 40
2022 Other services to the public 39 61 25
2022 None of the above 20 80 15
2020 Client contact centre 43 57 20
2020 Health care practitioners 40 60 20
2020 Administration and operations 37 63 40
2020 Other services to the public 39 61 35
2020 None of the above 41 59 20
2019 Client contact centre 49 51 30
2019 Health care practitioners 39 61 25
2019 Administration and operations 50 50 80
2019 Financial management 49 51 10
2019 Other services to the public 39 61 40
2019 None of the above 37 63 30

Question 60b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 45 55 25
2024 Legal services 91 9 10
2024 Administration and operations 32 68 55
2024 Other services to the public 47 53 25
2024 None of the above 36 64 30
2022 Client contact centre 47 53 15
2022 Health care practitioners 45 55 20
2022 Administration and operations 32 68 40
2022 Other services to the public 34 66 25
2022 None of the above 49 51 15
2020 Client contact centre 33 67 20
2020 Health care practitioners 55 45 20
2020 Administration and operations 36 64 40
2020 Other services to the public 39 61 35
2020 None of the above 37 63 20
2019 Client contact centre 44 56 30
2019 Health care practitioners 62 38 25
2019 Communications or public affairs 57 43 10
2019 Administration and operations 45 55 80
2019 Human resources 31 69 15
2019 Other services to the public 42 58 40
2019 None of the above 53 47 30

Question 60c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 44 56 25
2024 Legal services 54 46 10
2024 Administration and operations 43 57 55
2024 Other services to the public 39 61 25
2024 None of the above 44 56 30
2022 Client contact centre 35 65 15
2022 Health care practitioners 30 70 20
2022 Administration and operations 28 72 40
2022 Other services to the public 43 57 25
2022 None of the above 43 57 15
2020 Client contact centre 33 67 20
2020 Health care practitioners 45 55 20
2020 Administration and operations 55 45 40
2020 Other services to the public 33 67 35
2019 Client contact centre 49 51 30
2019 Health care practitioners 37 63 25
2019 Communications or public affairs 44 56 10
2019 Administration and operations 53 47 80
2019 Human resources 45 55 15
2019 Financial management 58 42 10
2019 Other services to the public 55 45 40
2019 None of the above 59 41 30

Question 60d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 53 47 25
2024 Legal services 53 47 10
2024 Administration and operations 43 57 55
2024 Other services to the public 53 47 25
2024 None of the above 36 64 30
2022 Client contact centre 20 80 15
2022 Health care practitioners 53 47 20
2022 Administration and operations 36 64 40
2022 Other services to the public 45 55 25
2022 None of the above 37 63 15
2020 Client contact centre 33 67 20
2020 Health care practitioners 39 61 20
2020 Administration and operations 35 65 40
2020 Other services to the public 39 61 35
2020 None of the above 37 63 20
2019 Client contact centre 43 57 30
2019 Health care practitioners 43 57 25
2019 Communications or public affairs 54 46 10
2019 Administration and operations 53 47 80
2019 Human resources 36 64 15
2019 Financial management 52 48 10
2019 Other services to the public 65 35 40
2019 None of the above 52 48 30

Question 60e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 40 60 25
2024 Legal services 60 40 10
2024 Administration and operations 30 70 55
2024 None of the above 26 74 30
2022 Client contact centre 14 86 15
2022 Health care practitioners 35 65 20
2022 Administration and operations 38 62 40
2022 Other services to the public 34 66 25
2022 None of the above 19 81 15
2020 Client contact centre 28 72 20
2020 Health care practitioners 55 45 20
2020 Administration and operations 41 59 40
2020 Other services to the public 27 73 35
2019 Client contact centre 28 72 30
2019 Health care practitioners 43 57 25
2019 Communications or public affairs 48 52 10
2019 Administration and operations 32 68 80
2019 Human resources 43 57 15
2019 Other services to the public 30 70 40
2019 None of the above 45 55 30

Question 60f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 43 57 25
2024 Administration and operations 46 54 55
2024 Other services to the public 60 40 25
2024 None of the above 46 54 30
2022 Client contact centre 58 42 15
2022 Health care practitioners 63 37 20
2022 Administration and operations 50 50 40
2022 Other services to the public 43 57 25
2022 None of the above 57 43 15
2020 Client contact centre 57 43 20
2020 Health care practitioners 49 51 20
2020 Administration and operations 47 53 40
2020 Other services to the public 68 32 35
2020 None of the above 47 53 20
2019 Client contact centre 43 57 30
2019 Health care practitioners 44 56 25
2019 Communications or public affairs 44 56 10
2019 Administration and operations 49 51 80
2019 Human resources 30 70 15
2019 Financial management 49 51 10
2019 Other services to the public 66 34 40
2019 None of the above 63 37 30

Question 60g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 36 64 25
2024 Administration and operations 39 61 55
2024 Other services to the public 36 64 25
2024 None of the above 45 55 30
2022 Client contact centre 13 87 15
2022 Health care practitioners 55 45 20
2022 Administration and operations 29 71 40
2022 Other services to the public 45 55 25
2022 None of the above 15 85 15
2020 Client contact centre 29 71 20
2020 Health care practitioners 58 42 20
2020 Administration and operations 38 62 40
2020 Other services to the public 41 59 35
2019 Client contact centre 36 64 30
2019 Health care practitioners 42 58 25
2019 Communications or public affairs 44 56 10
2019 Administration and operations 35 65 80
2019 Other services to the public 40 60 40
2019 None of the above 45 55 30

Question 60h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 10
2024 Legal services 0 100 10
2024 Other services to the public 0 100 25
2024 None of the above 0 100 30
2022 Client contact centre 0 100 15
2022 Health care practitioners 5 95 20
2022 Administration and operations 0 100 40
2022 Other services to the public 0 100 25
2022 None of the above 0 100 15
2020 Client contact centre 0 100 20
2020 Health care practitioners 0 100 20
2020 Administration and operations 0 100 40
2020 Financial management 0 100 10
2019 Client contact centre 0 100 30
2019 Health care practitioners 0 100 25
2019 Communications or public affairs 0 100 10
2019 Human resources 0 100 15
2019 Financial management 0 100 10
2019 Other services to the public 0 100 40
2019 None of the above 0 100 30

Question 60i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 0 100 25
2022 Client contact centre 7 93 15
2022 Health care practitioners 16 84 20
2022 Administration and operations 5 95 40
2022 Other services to the public 5 95 25
2022 None of the above 0 100 15
2020 Administration and operations 0 100 40
2020 Financial management 0 100 10
2019 Administration and operations 8 92 80
2019 Human resources 0 100 15
2019 Financial management 0 100 10

Question 60j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 10
2024 Administration and operations 9 91 55
2024 None of the above 0 100 30
2022 Client contact centre 13 87 15
2022 Health care practitioners 22 78 20
2022 Administration and operations 11 89 40
2022 Other services to the public 21 79 25
2022 None of the above 9 91 15
2020 Health care practitioners 35 65 20
2020 Financial management 0 100 10
2020 Other services to the public 14 86 35
2019 Client contact centre 15 85 30
2019 Health care practitioners 27 73 25
2019 Administration and operations 12 88 80
2019 Human resources 0 100 15
2019 Financial management 0 100 10
2019 Other services to the public 17 83 40
2019 None of the above 15 85 30

Question 60k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 53 47 25
2024 Legal services 69 31 10
2024 Administration and operations 55 45 55
2024 Other services to the public 52 48 25
2024 None of the above 47 53 30
2022 Client contact centre 76 24 15
2022 Health care practitioners 60 40 20
2022 Administration and operations 50 50 40
2022 Other services to the public 43 57 25
2022 None of the above 44 56 15
2020 Client contact centre 38 62 20
2020 Health care practitioners 54 46 20
2020 Communications or public affairs 44 56 10
2020 Administration and operations 35 65 40
2020 Other services to the public 47 53 35
2020 None of the above 37 63 20
2019 Client contact centre 45 55 30
2019 Health care practitioners 44 56 25
2019 Communications or public affairs 54 46 10
2019 Administration and operations 54 46 80
2019 Human resources 51 49 15
2019 Other services to the public 65 35 40
2019 None of the above 61 39 30

Question 60l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 19 81 55
2024 Other services to the public 28 72 25
2024 None of the above 18 82 30
2022 Client contact centre 6 94 15
2022 Health care practitioners 33 67 20
2022 Administration and operations 32 68 40
2022 Other services to the public 36 64 25
2022 None of the above 23 77 15
2020 Client contact centre 24 76 20
2020 Health care practitioners 43 57 20
2020 Administration and operations 26 74 40
2020 Financial management 0 100 10
2020 Other services to the public 26 74 35
2019 Client contact centre 33 67 30
2019 Health care practitioners 28 72 25
2019 Administration and operations 25 75 80
2019 Other services to the public 32 68 40
2019 None of the above 29 71 30

Question 60m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Other services to the public 19 81 25
2024 None of the above 22 78 30
2022 Client contact centre 40 60 15
2022 Health care practitioners 22 78 20
2022 Administration and operations 21 79 40
2022 Other services to the public 15 85 25
2022 None of the above 5 95 15
2020 Health care practitioners 0 100 20
2020 Communications or public affairs 0 100 10
2020 Administration and operations 21 79 40
2020 Financial management 0 100 10
2020 None of the above 0 100 20
2019 Client contact centre 21 79 30
2019 Communications or public affairs 0 100 10
2019 Administration and operations 19 81 80
2019 Other services to the public 22 78 40
2019 None of the above 20 80 30

Question 61a. What action(s) did you take to address the harassment you experienced? …I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 68 32 10
2024 Health care practitioners 48 52 25
2024 Legal services 54 46 10
2024 Administration and operations 47 53 55
2024 Other services to the public 49 51 25
2024 None of the above 50 50 30
2022 Client contact centre 44 56 15
2022 Health care practitioners 70 30 20
2022 Administration and operations 39 61 40
2022 Other services to the public 74 26 25
2022 None of the above 41 59 15
2020 Client contact centre 76 24 20
2020 Health care practitioners 46 54 20
2020 Administration and operations 59 41 40
2020 Other services to the public 58 42 35
2020 None of the above 25 75 20
2019 Client contact centre 64 36 30
2019 Health care practitioners 62 38 25
2019 Administration and operations 54 46 80
2019 Human resources 43 57 15
2019 Financial management 58 42 10
2019 Other services to the public 65 35 40
2019 None of the above 46 54 30

Question 61b. What action(s) did you take to address the harassment you experienced? …I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 24 76 55
2024 Other services to the public 27 73 25
2024 None of the above 24 76 30
2022 Client contact centre 35 65 15
2022 Health care practitioners 51 49 20
2022 Administration and operations 17 83 40
2022 Other services to the public 50 50 25
2022 None of the above 5 95 15
2020 Client contact centre 38 62 20
2020 Health care practitioners 42 58 20
2020 Administration and operations 36 64 40
2020 Other services to the public 38 62 35
2020 None of the above 26 74 20
2019 Client contact centre 32 68 30
2019 Health care practitioners 34 66 25
2019 Communications or public affairs 55 45 10
2019 Administration and operations 27 73 80
2019 Other services to the public 42 58 40
2019 None of the above 32 68 30

Question 61c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 10
2022 Client contact centre 6 94 15
2022 Health care practitioners 4 96 20
2022 Administration and operations 3 97 40
2022 Other services to the public 0 100 25
2022 None of the above 0 100 15
2020 Financial management 0 100 10
2019 Financial management 0 100 10
2019 None of the above 15 85 30

Question 61d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 25 75 25
2024 Administration and operations 15 85 55
2024 Other services to the public 26 74 25
2022 Client contact centre 21 79 15
2022 Health care practitioners 34 66 20
2022 Administration and operations 21 79 40
2022 Other services to the public 18 82 25
2022 None of the above 6 94 15
2020 Client contact centre 38 62 20
2020 Health care practitioners 25 75 20
2020 Administration and operations 33 67 40
2020 Other services to the public 25 75 35
2020 None of the above 31 69 20
2019 Client contact centre 24 76 30
2019 Health care practitioners 35 65 25
2019 Administration and operations 33 67 80
2019 Other services to the public 35 65 40
2019 None of the above 31 69 30

Question 61e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 0 100 25
2022 Client contact centre 7 93 15
2022 Health care practitioners 17 83 20
2022 Administration and operations 5 95 40
2022 Other services to the public 16 84 25
2022 None of the above 0 100 15
2020 Financial management 0 100 10
2020 None of the above 0 100 20
2019 Client contact centre 18 82 30
2019 Health care practitioners 18 82 25
2019 Administration and operations 8 92 80
2019 Financial management 0 100 10
2019 Other services to the public 11 89 40

Question 61f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 10
2024 Administration and operations 9 91 55
2024 None of the above 0 100 30
2022 Client contact centre 0 100 15
2022 Health care practitioners 16 84 20
2022 Administration and operations 3 97 40
2022 Other services to the public 10 90 25
2022 None of the above 7 93 15
2020 Communications or public affairs 0 100 10
2020 Administration and operations 14 86 40
2020 Financial management 0 100 10
2019 Client contact centre 15 85 30
2019 Communications or public affairs 0 100 10
2019 Administration and operations 8 92 80
2019 Human resources 0 100 15
2019 Financial management 0 100 10
2019 Other services to the public 12 88 40

Question 61g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 10
2024 Legal services 0 100 10
2022 Client contact centre 14 86 15
2022 Health care practitioners 9 91 20
2022 Administration and operations 9 91 40
2022 Other services to the public 20 80 25
2022 None of the above 0 100 15
2019 Client contact centre 18 82 30
2019 Health care practitioners 28 72 25
2019 Administration and operations 12 88 80
2019 Other services to the public 14 86 40

Question 61h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 16 84 30
2022 Client contact centre 6 94 15
2022 Health care practitioners 6 94 20
2022 Administration and operations 5 95 40
2022 Other services to the public 3 97 25
2022 None of the above 0 100 15
2020 Administration and operations 12 88 40
2019 Client contact centre 27 73 30
2019 Communications or public affairs 0 100 10
2019 Administration and operations 9 91 80
2019 Other services to the public 27 73 40

Question 61i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 42 58 25
2024 Administration and operations 37 63 55
2024 Other services to the public 25 75 25
2024 None of the above 29 71 30
2022 Client contact centre 34 66 15
2022 Health care practitioners 4 96 20
2022 Administration and operations 37 63 40
2022 Other services to the public 6 94 25
2022 None of the above 48 52 15
2020 Health care practitioners 38 62 20
2020 Administration and operations 22 78 40
2020 Other services to the public 26 74 35
2020 None of the above 37 63 20
2019 Administration and operations 25 75 80
2019 Human resources 37 63 15
2019 None of the above 28 72 30

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 10
2022 Client contact centre 24 76 15
2022 Health care practitioners 0 100 20
2022 Administration and operations 5 95 40
2022 Other services to the public 18 82 25
2022 None of the above 0 100 15
2020 Communications or public affairs 0 100 10
2019 Administration and operations 7 93 70
2019 Financial management 0 100 10

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 23 77 20
2024 Administration and operations 19 81 50
2024 Other services to the public 33 67 20
2022 Client contact centre 23 77 15
2022 Health care practitioners 18 82 20
2022 Administration and operations 32 68 40
2022 Other services to the public 42 58 25
2022 None of the above 18 82 15
2020 Communications or public affairs 0 100 10
2020 Administration and operations 28 72 35
2019 Administration and operations 20 80 70
2019 Human resources 31 69 15
2019 Other services to the public 20 80 35

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 0 100 20
2024 Legal services 0 100 10
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 20
2022 Administration and operations 6 94 40
2022 Other services to the public 4 96 25
2022 None of the above 0 100 15
2019 Communications or public affairs 0 100 10
2019 Financial management 0 100 10

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 0 100 20
2024 Legal services 0 100 10
2024 None of the above 0 100 30
2022 Client contact centre 6 94 15
2022 Health care practitioners 11 89 20
2022 Administration and operations 5 95 40
2022 Other services to the public 5 95 25
2022 None of the above 0 100 15
2020 Financial management 0 100 10
2019 Financial management 0 100 10

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 17 83 15
2022 Health care practitioners 20 80 20
2022 Administration and operations 8 92 40
2022 Other services to the public 9 91 25
2022 None of the above 0 100 15
2020 Communications or public affairs 0 100 10
2019 Administration and operations 13 87 70
2019 Human resources 0 100 15
2019 Other services to the public 0 100 35

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 0 100 20
2024 Legal services 0 100 10
2024 Administration and operations 24 76 50
2022 Client contact centre 7 93 15
2022 Health care practitioners 21 79 20
2022 Administration and operations 2 98 40
2022 Other services to the public 4 96 25
2022 None of the above 5 95 15
2020 Financial management 0 100 10
2019 Client contact centre 18 82 25
2019 Administration and operations 14 86 70

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 0 100 20
2024 Other services to the public 0 100 20
2022 Client contact centre 0 100 15
2022 Health care practitioners 10 90 20
2022 Administration and operations 13 87 40
2022 Other services to the public 4 96 25
2022 None of the above 0 100 15
2019 Administration and operations 15 85 70
2019 Financial management 0 100 10

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 16 84 50
2022 Client contact centre 15 85 15
2022 Health care practitioners 5 95 20
2022 Administration and operations 18 82 40
2022 Other services to the public 5 95 25
2022 None of the above 12 88 15
2019 Administration and operations 14 86 70

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 11 89 50
2022 Client contact centre 6 94 15
2022 Health care practitioners 17 83 20
2022 Administration and operations 20 80 40
2022 Other services to the public 8 92 25
2022 None of the above 6 94 15
2020 Administration and operations 16 84 35
2020 Financial management 0 100 10
2019 Client contact centre 19 81 25
2019 Communications or public affairs 0 100 10
2019 Administration and operations 12 88 70
2019 Other services to the public 29 71 35

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 21 79 20
2024 Legal services 42 58 10
2024 Administration and operations 33 67 50
2024 Other services to the public 26 74 20
2024 None of the above 32 68 30
2022 Client contact centre 20 80 15
2022 Health care practitioners 28 72 20
2022 Administration and operations 31 69 40
2022 Other services to the public 14 86 25
2022 None of the above 13 87 15
2020 Administration and operations 28 72 35
2019 Client contact centre 26 74 25
2019 Administration and operations 36 64 70
2019 Other services to the public 45 55 35

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 50
2022 Client contact centre 0 100 15
2022 Health care practitioners 11 89 20
2022 Administration and operations 3 97 40
2022 Other services to the public 4 96 25
2022 None of the above 0 100 15
2020 Financial management 0 100 10
2019 Administration and operations 11 89 70
2019 Human resources 0 100 15

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 53 47 20
2024 Legal services 49 51 10
2024 Administration and operations 54 46 50
2024 Other services to the public 55 45 20
2024 None of the above 32 68 30
2022 Client contact centre 22 78 15
2022 Health care practitioners 46 54 20
2022 Administration and operations 51 49 40
2022 Other services to the public 41 59 25
2022 None of the above 57 43 15
2020 Administration and operations 48 52 35
2019 Client contact centre 50 50 25
2019 Communications or public affairs 46 54 10
2019 Administration and operations 58 42 70
2019 Human resources 57 43 15
2019 Financial management 49 51 10
2019 Other services to the public 51 49 35

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 0 100 20
2024 Legal services 0 100 10
2024 Administration and operations 0 100 50
2024 None of the above 0 100 30
2022 Client contact centre 0 100 15
2022 Health care practitioners 6 94 20
2022 Administration and operations 0 100 40
2022 Other services to the public 0 100 25
2022 None of the above 0 100 15
2020 Communications or public affairs 0 100 10
2020 Administration and operations 0 100 35
2020 Financial management 0 100 10
2019 Client contact centre 0 100 25
2019 Communications or public affairs 0 100 10
2019 Human resources 0 100 15
2019 Financial management 0 100 10
2019 Other services to the public 0 100 35

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 57 43 20
2024 Legal services 71 29 10
2024 Administration and operations 57 43 50
2024 Other services to the public 55 45 20
2024 None of the above 61 39 30
2022 Client contact centre 47 53 15
2022 Health care practitioners 34 66 20
2022 Administration and operations 50 50 40
2022 Other services to the public 52 48 25
2022 None of the above 61 39 15
2020 Administration and operations 53 47 35
2020 Financial management 48 52 10
2019 Client contact centre 46 54 25
2019 Communications or public affairs 56 44 10
2019 Administration and operations 62 38 70
2019 Human resources 49 51 15
2019 Other services to the public 56 44 35

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I intend to file a grievance or a formal complaint, but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 30

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 9 91 50
2024 None of the above 20 80 30
2022 Client contact centre 6 94 15
2022 Health care practitioners 0 100 20
2022 Administration and operations 18 82 40
2022 Other services to the public 35 65 25
2022 None of the above 27 73 15
2020 Administration and operations 25 75 35
2019 Client contact centre 29 71 25
2019 Administration and operations 9 91 70
2019 Financial management 0 100 10
2019 Other services to the public 18 82 35

Question 63. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 21 17 11 2 1 36 11 72 7 175
2024 Health care practitioners 18 10 14 4 6 34 13 53 19 180
2024 Legal services 23 20 7 6 10 27 7 65 24 65
2024 Administration and operations 15 15 15 6 5 35 9 53 20 510
2024 Human resources 17 17 12 7 2 32 12 61 18 115
2024 Financial management 19 10 16 4 3 33 14 57 13 55
2024 Procurement 0 8 0 7 8 56 21 33 67 10
2024 Information technology 13 10 15 1 5 41 16 51 14 105
2024 Policy 19 4 19 2 7 40 10 46 17 50
2024 Project management 9 13 10 1 3 44 19 60 12 60
2024 Other services to the public 15 12 12 6 4 42 9 55 21 210
2024 None of the above 11 11 14 7 7 39 11 44 27 175
2022 Client contact centre 19 15 8 4 4 39 10 66 17 165
2022 Health care practitioners 15 12 15 4 4 37 13 54 17 280
2022 Communications or public affairs 10 5 18 8 11 43 6 28 36 65
2022 Legal services 24 11 6 11 13 29 6 54 37 50
2022 Administration and operations 16 15 15 3 4 35 12 58 15 475
2022 Human resources 28 12 17 7 3 25 8 60 15 95
2022 Financial management 14 19 12 7 6 38 5 57 22 65
2022 Information management 22 10 18 2 8 37 3 53 17 35
2022 Information technology 19 15 9 4 5 37 12 66 17 115
2022 Policy 14 6 13 8 5 44 9 43 28 70
2022 Project management 16 20 13 10 1 28 12 60 19 75
2022 Other services to the public 14 14 14 8 7 37 7 49 26 220
2022 None of the above 17 13 12 8 5 34 11 55 24 185
2020 Client contact centre 26 17 14 3 4 24 11 66 12 250
2020 Health care practitioners 21 16 13 6 4 32 9 62 16 255
2020 Communications or public affairs 21 21 16 4 9 21 8 59 18 75
2020 Access to information and privacy 24 14 21 7 0 31 3 58 11 30
2020 Security 15 40 22 0 0 23 0 71 0 15
2020 Legal services 31 12 13 10 5 22 8 60 22 60
2020 Administration and operations 28 16 17 6 3 23 7 63 14 600
2020 Human resources 29 22 11 7 5 22 3 69 16 105
2020 Financial management 22 21 19 10 3 22 3 58 17 85
2020 Procurement 26 15 15 0 0 44 0 73 0 10
2020 Information management 19 9 14 22 6 22 8 40 40 35
2020 Information technology 32 17 20 3 1 20 7 68 5 105
2020 Internal audit 21 7 0 0 6 53 13 81 19 15
2020 Evaluation 40 12 0 0 6 36 6 89 11 15
2020 Data sciences 29 13 8 8 3 39 0 69 18 20
2020 Policy 16 17 27 5 8 25 3 46 17 65
2020 Project management 24 14 13 11 3 33 2 58 22 60
2020 Other services to the public 27 17 12 5 6 26 7 65 16 295
2020 None of the above 25 16 14 9 4 23 7 60 20 230
2019 Client contact centre 21 20 18 6 4 21 10 59 15 250
2019 Health care practitioners 15 18 19 8 10 20 11 47 26 200
2019 Communications or public affairs 10 17 26 4 7 31 4 42 18 65
2019 Access to information and privacy 17 20 18 4 0 30 10 62 7 30
2019 Legal services 22 13 14 6 12 24 10 52 27 50
2019 Administration and operations 14 18 22 9 7 23 6 46 23 505
2019 Human resources 21 23 14 5 6 27 5 65 15 115
2019 Financial management 23 15 23 9 5 22 4 51 18 75
2019 Procurement 18 33 26 0 0 23 0 67 0 10
2019 Information management 15 16 16 6 16 17 14 44 32 35
2019 Information technology 22 15 21 3 7 26 7 56 14 105
2019 Internal audit 19 8 26 11 0 37 0 42 17 10
2019 Evaluation 9 9 24 0 7 51 0 35 15 10
2019 Data sciences 22 14 11 5 0 39 10 70 9 15
2019 Policy 10 16 21 15 2 26 10 41 26 60
2019 Project management 8 9 29 9 4 32 8 29 22 65
2019 Other services to the public 17 14 21 8 9 22 9 45 25 220
2019 None of the above 19 9 21 7 9 26 9 43 24 245

Question 64. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 35 8 4 1 13 3 85 5 175
2024 Health care practitioners 40 25 15 5 5 11 0 72 11 180
2024 Communications or public affairs 12 25 21 13 8 19 2 47 26 65
2024 Access to information and privacy 77 4 4 11 0 0 4 85 11 15
2024 Legal services 54 16 11 8 4 5 0 75 13 65
2024 Administration and operations 33 29 14 7 3 12 2 72 12 510
2024 Human resources 48 30 10 2 4 6 0 83 7 115
2024 Financial management 36 24 15 5 0 12 8 74 7 55
2024 Information management 35 25 15 8 0 10 7 72 9 25
2024 Information technology 36 32 11 4 3 14 1 79 8 105
2024 Data sciences 22 41 15 3 11 8 0 69 15 25
2024 Policy 23 24 23 4 1 22 3 63 7 50
2024 Project management 26 26 24 4 2 17 1 64 7 60
2024 Other services to the public 31 28 14 6 3 16 2 72 11 210
2024 None of the above 27 25 19 8 4 16 2 63 14 175
2022 Client contact centre 33 36 12 4 5 10 0 77 10 165
2022 Health care practitioners 39 29 14 3 4 11 0 77 8 280
2022 Communications or public affairs 23 29 22 5 9 13 0 59 16 65
2022 Access to information and privacy 50 19 11 4 13 4 0 71 18 20
2022 Security 47 37 8 8 0 0 0 84 8 10
2022 Legal services 39 22 12 10 10 6 2 66 22 50
2022 Administration and operations 39 33 10 6 3 8 1 79 10 470
2022 Human resources 44 31 12 5 0 5 2 81 6 95
2022 Financial management 35 26 19 5 3 8 3 69 9 65
2022 Information management 37 27 18 3 5 10 0 71 9 35
2022 Information technology 38 26 14 4 2 12 4 77 7 115
2022 Internal audit 40 31 15 7 0 7 0 77 8 15
2022 Evaluation 39 28 26 0 6 0 0 68 6 15
2022 Data sciences 33 39 9 4 4 11 0 81 9 20
2022 Policy 24 29 14 11 4 18 0 65 18 70
2022 Project management 35 30 23 6 0 5 3 70 6 75
2022 Other services to the public 31 31 14 6 6 10 1 71 14 220
2022 None of the above 33 30 13 6 4 12 1 73 12 185
2020 Client contact centre 41 34 10 4 3 5 2 81 7 245
2020 Health care practitioners 44 29 14 3 3 6 0 78 7 255
2020 Communications or public affairs 39 27 11 7 7 5 2 72 16 75
2020 Access to information and privacy 58 35 3 0 0 3 0 96 0 30
2020 Security 44 40 16 0 0 0 0 84 0 15
2020 Legal services 54 23 8 5 2 7 2 84 7 60
2020 Administration and operations 47 30 11 4 3 5 1 82 7 600
2020 Human resources 44 35 8 8 3 3 0 81 10 105
2020 Financial management 39 29 18 6 3 4 0 72 10 85
2020 Procurement 52 15 15 8 0 10 0 75 8 10
2020 Information management 42 12 14 9 6 14 3 65 18 35
2020 Information technology 46 32 12 4 1 4 2 83 5 105
2020 Internal audit 41 26 7 6 0 20 0 83 8 15
2020 Evaluation 52 24 6 6 0 12 0 86 7 15
2020 Data sciences 42 35 8 0 7 8 0 84 7 20
2020 Policy 34 30 21 8 5 3 0 66 13 65
2020 Project management 43 33 12 8 2 3 0 78 10 60
2020 Other services to the public 44 29 14 4 3 6 1 78 7 295
2020 None of the above 42 28 16 4 4 5 0 74 9 230
2019 Client contact centre 41 32 14 5 2 5 2 78 8 250
2019 Health care practitioners 32 33 16 7 6 6 0 69 14 195
2019 Communications or public affairs 27 27 23 13 1 7 2 59 15 65
2019 Access to information and privacy 54 25 12 3 0 6 0 83 4 30
2019 Security 39 41 10 10 0 0 0 80 10 10
2019 Legal services 42 18 12 10 8 10 0 67 20 50
2019 Administration and operations 32 34 15 6 5 7 0 72 12 505
2019 Human resources 44 27 11 8 3 5 1 76 12 115
2019 Financial management 35 26 20 8 1 9 0 67 11 80
2019 Procurement 18 48 26 0 0 8 0 72 0 10
2019 Information management 39 22 19 9 8 3 0 63 17 35
2019 Information technology 39 30 13 3 4 11 1 78 7 105
2019 Internal audit 21 51 9 0 0 19 0 89 0 10
2019 Evaluation 39 22 9 0 0 31 0 88 0 10
2019 Data sciences 58 26 6 5 0 6 0 89 5 15
2019 Policy 23 39 13 10 3 13 0 71 15 60
2019 Project management 17 36 27 7 1 9 2 60 10 65
2019 Other services to the public 36 27 18 7 7 4 1 66 15 220
2019 None of the above 36 24 17 7 6 10 0 66 15 245

Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Question 65. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 9 91 175
2024 Health care practitioners 10 90 180
2024 Communications or public affairs 7 93 65
2024 Security 0 100 10
2024 Administration and operations 6 94 510
2024 Procurement 0 100 10
2024 Real property 0 100 15
2024 Information technology 6 94 105
2024 Internal audit 0 100 10
2024 Data sciences 17 83 25
2024 Other services to the public 8 92 210
2024 None of the above 9 91 175
2022 Client contact centre 8 92 165
2022 Health care practitioners 6 94 280
2022 Administration and operations 5 95 475
2022 Information technology 4 96 115
2022 Internal audit 0 100 15
2022 Project management 6 94 75
2022 Other services to the public 10 90 220
2022 None of the above 8 92 185
2020 Client contact centre 7 93 250
2020 Health care practitioners 3 97 255
2020 Communications or public affairs 6 94 75
2020 Access to information and privacy 0 100 30
2020 Security 0 100 15
2020 Administration and operations 4 96 600
2020 Procurement 0 100 10
2020 Evaluation 0 100 15
2020 Policy 8 92 65
2020 Other services to the public 6 94 295
2020 None of the above 4 96 230
2019 Client contact centre 7 93 250
2019 Health care practitioners 4 96 200
2019 Communications or public affairs 7 93 65
2019 Security 0 100 10
2019 Administration and operations 6 94 505
2019 Procurement 0 100 10
2019 Evaluation 0 100 10
2019 Data sciences 0 100 15
2019 Other services to the public 7 93 220
2019 None of the above 5 95 245

Question 66a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 35 65 35
2024 Other services to the public 31 69 20
2022 Client contact centre 13 87 15
2022 Health care practitioners 35 65 15
2022 Administration and operations 3 97 20
2022 Other services to the public 4 96 20
2022 None of the above 20 80 15
2020 Administration and operations 42 58 25
2019 Client contact centre 29 71 15
2019 Administration and operations 46 54 35
2019 Other services to the public 34 66 15

Question 66b. From whom did you experience discrimination on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 90 10 15
2024 Health care practitioners 93 7 20
2024 Administration and operations 74 26 35
2024 Other services to the public 78 22 20
2024 None of the above 53 47 15
2022 Client contact centre 86 14 15
2022 Health care practitioners 87 13 15
2022 Administration and operations 91 9 20
2022 Other services to the public 91 9 20
2022 None of the above 88 12 15
2020 Administration and operations 81 19 25
2019 Administration and operations 69 31 35

Question 66c. From whom did you experience discrimination on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 15
2024 Other services to the public 0 100 20
2024 None of the above 0 100 15
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 0 100 20
2022 Other services to the public 0 100 20
2022 None of the above 0 100 15
2020 Client contact centre 0 100 20
2020 Other services to the public 0 100 15
2019 Client contact centre 0 100 15
2019 Administration and operations 0 100 35

Question 66d. From whom did you experience discrimination on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 15
2024 Health care practitioners 0 100 20
2024 Administration and operations 0 100 35
2024 Other services to the public 0 100 20
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 5 95 20
2022 Other services to the public 0 100 20
2022 None of the above 0 100 15
2020 Client contact centre 0 100 20
2020 Administration and operations 0 100 25
2020 Other services to the public 0 100 15
2019 Client contact centre 0 100 15
2019 Other services to the public 0 100 15
2019 None of the above 0 100 15

Question 66e. From whom did you experience discrimination on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 0 100 20
2024 Administration and operations 16 84 35
2024 Other services to the public 0 100 20
2024 None of the above 0 100 15
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 5 95 20
2022 Other services to the public 4 96 20
2022 None of the above 0 100 15
2020 Other services to the public 0 100 15
2019 Client contact centre 0 100 15
2019 Other services to the public 0 100 15
2019 None of the above 0 100 15

Question 66f. From whom did you experience discrimination on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 0 100 20
2024 Other services to the public 0 100 20
2024 None of the above 0 100 15
2022 Client contact centre 0 100 15
2022 Health care practitioners 13 87 15
2022 Administration and operations 23 77 20
2022 Other services to the public 17 83 20
2022 None of the above 0 100 15

Question 66g. From whom did you experience discrimination on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 14 86 15
2022 Health care practitioners 5 95 15
2022 Administration and operations 13 87 20
2022 Other services to the public 0 100 20
2022 None of the above 14 86 15
2020 Client contact centre 0 100 20
2020 Other services to the public 29 71 15
2019 Other services to the public 0 100 15

Question 67a. Please indicate the type of discrimination you experienced. …Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 23 77 35
2024 None of the above 37 63 15
2022 Client contact centre 7 93 15
2022 Health care practitioners 19 81 15
2022 Administration and operations 17 83 20
2022 Other services to the public 13 87 20
2022 None of the above 20 80 15
2019 None of the above 0 100 15

Question 67b. Please indicate the type of discrimination you experienced. …National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 22 78 15
2022 Health care practitioners 7 93 15
2022 Administration and operations 13 87 20
2022 Other services to the public 14 86 20
2022 None of the above 12 88 15

Question 67c. Please indicate the type of discrimination you experienced. …Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 13 87 35
2024 Other services to the public 0 100 20
2022 Client contact centre 14 86 15
2022 Health care practitioners 13 87 15
2022 Administration and operations 12 88 20
2022 Other services to the public 15 85 20
2022 None of the above 12 88 15
2019 None of the above 0 100 15

Question 67d. Please indicate the type of discrimination you experienced. …Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 0 100 20
2024 None of the above 0 100 15
2022 Client contact centre 0 100 15
2022 Health care practitioners 11 89 15
2022 Administration and operations 9 91 20
2022 Other services to the public 0 100 20
2022 None of the above 6 94 15
2020 Administration and operations 0 100 25
2020 Other services to the public 0 100 15
2019 Client contact centre 0 100 15
2019 Other services to the public 0 100 15
2019 None of the above 0 100 15

Question 67e. Please indicate the type of discrimination you experienced. …Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 27 73 15
2024 Administration and operations 27 73 35
2024 None of the above 49 51 15
2022 Client contact centre 28 72 15
2022 Health care practitioners 28 72 15
2022 Administration and operations 38 62 20
2022 Other services to the public 26 74 20
2022 None of the above 22 78 15
2020 Client contact centre 26 74 20
2020 Administration and operations 32 68 25
2019 Administration and operations 32 68 35

Question 67f. Please indicate the type of discrimination you experienced. …Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 27 73 35
2024 Other services to the public 29 71 20
2024 None of the above 31 69 15
2022 Client contact centre 36 64 15
2022 Health care practitioners 14 86 15
2022 Administration and operations 9 91 20
2022 Other services to the public 24 76 20
2022 None of the above 37 63 15
2020 Client contact centre 32 68 20
2019 Administration and operations 17 83 35
2019 Other services to the public 36 64 15
2019 None of the above 46 54 15

Question 67g. Please indicate the type of discrimination you experienced. …Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 15
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 5 95 20
2022 Other services to the public 4 96 20
2022 None of the above 11 89 15
2020 Other services to the public 0 100 15
2019 Client contact centre 0 100 15
2019 Other services to the public 0 100 15

Question 67h. Please indicate the type of discrimination you experienced. …Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 15
2024 Health care practitioners 0 100 20
2024 Administration and operations 0 100 35
2022 Client contact centre 14 86 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 0 100 20
2022 Other services to the public 4 96 20
2022 None of the above 16 84 15
2020 Client contact centre 0 100 20
2020 Administration and operations 0 100 25
2020 Other services to the public 0 100 15
2019 Client contact centre 0 100 15
2019 Administration and operations 0 100 35
2019 Other services to the public 0 100 15
2019 None of the above 0 100 15

Question 67i. Please indicate the type of discrimination you experienced. …Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 13 87 15
2022 Administration and operations 5 95 20
2022 Other services to the public 13 87 20
2022 None of the above 5 95 15
2020 Administration and operations 0 100 25
2019 Administration and operations 0 100 35
2019 Other services to the public 0 100 15

Question 67j. Please indicate the type of discrimination you experienced. …Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 35 65 15
2024 Health care practitioners 31 69 20
2024 Administration and operations 28 72 35
2024 Other services to the public 46 54 20
2022 Client contact centre 15 85 15
2022 Health care practitioners 38 62 15
2022 Administration and operations 5 95 20
2022 Other services to the public 39 61 20
2022 None of the above 21 79 15
2020 Client contact centre 52 48 20
2020 Administration and operations 23 77 25
2020 Other services to the public 41 59 15
2019 Administration and operations 25 75 35

Question 67k. Please indicate the type of discrimination you experienced. …Genetic characteristics (including a requirement to undergo a genetic test or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 0 100 20
2024 Administration and operations 0 100 35
2024 Other services to the public 0 100 20
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 5 95 20
2022 Other services to the public 0 100 20
2022 None of the above 6 94 15
2020 Client contact centre 0 100 20
2020 Administration and operations 0 100 25
2020 Other services to the public 0 100 15
2019 Client contact centre 0 100 15
2019 Administration and operations 0 100 35
2019 Other services to the public 0 100 15
2019 None of the above 0 100 15

Question 67l. Please indicate the type of discrimination you experienced. …Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 49 51 20
2024 Administration and operations 39 61 35
2024 Other services to the public 50 50 20
2024 None of the above 31 69 15
2022 Client contact centre 28 72 15
2022 Health care practitioners 28 72 15
2022 Administration and operations 30 70 20
2022 Other services to the public 19 81 20
2022 None of the above 31 69 15
2020 Client contact centre 42 58 20
2020 Administration and operations 38 62 25
2020 Other services to the public 29 71 15
2019 Administration and operations 50 50 35
2019 Other services to the public 47 53 15

Question 67m. Please indicate the type of discrimination you experienced. …Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 15
2024 Health care practitioners 0 100 20
2024 Administration and operations 0 100 35
2024 Other services to the public 0 100 20
2024 None of the above 0 100 15
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 0 100 20
2022 Other services to the public 0 100 20
2022 None of the above 0 100 15
2020 Client contact centre 0 100 20
2020 Administration and operations 0 100 25
2020 Other services to the public 0 100 15
2019 Client contact centre 0 100 15
2019 Administration and operations 0 100 35
2019 Other services to the public 0 100 15
2019 None of the above 0 100 15

Question 68a. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 42 58 15
2024 Health care practitioners 35 65 20
2024 Administration and operations 35 65 35
2024 Other services to the public 28 72 20
2022 Client contact centre 49 51 15
2022 Health care practitioners 37 63 15
2022 Administration and operations 29 71 20
2022 Other services to the public 29 71 20
2022 None of the above 19 81 15
2020 Client contact centre 32 68 20
2020 Administration and operations 45 55 25
2019 Client contact centre 47 53 15
2019 Administration and operations 48 52 35
2019 Other services to the public 64 36 15

Question 68b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 0 100 20
2024 Administration and operations 22 78 35
2024 None of the above 0 100 15
2022 Client contact centre 14 86 15
2022 Health care practitioners 18 82 15
2022 Administration and operations 8 92 20
2022 Other services to the public 24 76 20
2022 None of the above 0 100 15
2020 Administration and operations 27 73 25
2019 Administration and operations 26 74 35

Question 68c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 15
2024 Health care practitioners 0 100 20
2024 None of the above 0 100 15
2022 Client contact centre 0 100 15
2022 Health care practitioners 12 88 15
2022 Administration and operations 8 92 20
2022 Other services to the public 0 100 20
2022 None of the above 0 100 15
2019 Client contact centre 0 100 15

Question 68d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Other services to the public 36 64 20
2022 Client contact centre 22 78 15
2022 Health care practitioners 24 76 15
2022 Administration and operations 27 73 20
2022 Other services to the public 35 65 20
2022 None of the above 13 87 15
2020 Client contact centre 37 63 20
2020 Administration and operations 30 70 25
2020 Other services to the public 35 65 15
2019 Administration and operations 33 67 35
2019 Other services to the public 41 59 15
2019 None of the above 0 100 15

Question 68e. What action(s) did you take to address the discrimination you experienced? …I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15
2022 Client contact centre 8 92 15
2022 Health care practitioners 7 93 15
2022 Administration and operations 5 95 20
2022 Other services to the public 5 95 20
2022 None of the above 0 100 15
2020 Client contact centre 0 100 20
2019 Other services to the public 0 100 15

Question 68f. What action(s) did you take to address the discrimination you experienced? …I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15
2022 Client contact centre 8 92 15
2022 Health care practitioners 7 93 15
2022 Administration and operations 9 91 20
2022 Other services to the public 17 83 20
2022 None of the above 14 86 15
2020 Administration and operations 18 82 25
2019 Administration and operations 15 85 35
2019 None of the above 0 100 15

Question 68g. What action(s) did you take to address the discrimination you experienced? …I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 12 88 35
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 0 100 20
2022 Other services to the public 4 96 20
2022 None of the above 0 100 15
2020 Client contact centre 0 100 20
2019 None of the above 0 100 15

Question 68h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 0 100 20
2024 Administration and operations 0 100 35
2022 Client contact centre 0 100 15
2022 Health care practitioners 6 94 15
2022 Administration and operations 0 100 20
2022 Other services to the public 17 83 20
2022 None of the above 0 100 15
2019 Client contact centre 0 100 15

Question 68i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 48 52 15
2024 Health care practitioners 61 39 20
2024 Administration and operations 44 56 35
2024 Other services to the public 41 59 20
2024 None of the above 55 45 15
2022 Client contact centre 29 71 15
2022 Health care practitioners 51 49 15
2022 Administration and operations 67 33 20
2022 Other services to the public 31 69 20
2022 None of the above 74 26 15
2020 Client contact centre 47 53 20
2020 Administration and operations 36 64 25
2020 Other services to the public 47 53 15
2019 Client contact centre 35 65 15
2019 Administration and operations 37 63 35

Question 69a. Why did you not file a grievance or formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Other services to the public 0 100 15
2022 Client contact centre 8 92 15
2022 Health care practitioners 8 92 15
2022 Administration and operations 0 100 20
2022 Other services to the public 5 95 20
2022 None of the above 11 89 15
2019 Administration and operations 0 100 25
2019 None of the above 0 100 10

Question 69b. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 8 92 15
2022 Health care practitioners 8 92 15
2022 Administration and operations 11 89 20
2022 Other services to the public 11 89 20
2022 None of the above 19 81 15

Question 69c. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 0 100 15
2024 Other services to the public 0 100 15
2024 None of the above 0 100 15
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 0 100 20
2022 Other services to the public 0 100 20
2022 None of the above 0 100 15
2020 Administration and operations 0 100 20
2019 Administration and operations 0 100 25
2019 None of the above 0 100 10

Question 69d. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 15
2024 Health care practitioners 0 100 15
2024 None of the above 0 100 15
2022 Client contact centre 0 100 15
2022 Health care practitioners 8 92 15
2022 Administration and operations 0 100 20
2022 Other services to the public 5 95 20
2022 None of the above 0 100 15
2019 Administration and operations 0 100 25
2019 None of the above 0 100 10

Question 69e. Why did you not file a grievance or formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 15
2024 Health care practitioners 0 100 15
2024 Other services to the public 0 100 15
2024 None of the above 0 100 15
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 0 100 20
2022 Other services to the public 0 100 20
2022 None of the above 0 100 15
2019 Administration and operations 0 100 25

Question 69f. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 15
2024 Health care practitioners 0 100 15
2024 Other services to the public 0 100 15
2022 Client contact centre 0 100 15
2022 Health care practitioners 7 93 15
2022 Administration and operations 0 100 20
2022 Other services to the public 5 95 20
2022 None of the above 0 100 15
2019 None of the above 0 100 10

Question 69g. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 15
2024 Health care practitioners 0 100 15
2024 Other services to the public 0 100 15
2024 None of the above 0 100 15
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 5 95 20
2022 Other services to the public 0 100 20
2022 None of the above 7 93 15
2019 Administration and operations 0 100 25
2019 None of the above 0 100 10

Question 69h. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 15
2024 Health care practitioners 0 100 15
2024 Administration and operations 15 85 35
2022 Client contact centre 8 92 15
2022 Health care practitioners 19 81 15
2022 Administration and operations 10 90 20
2022 Other services to the public 10 90 20
2022 None of the above 25 75 15

Question 69i. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15
2022 Client contact centre 0 100 15
2022 Health care practitioners 27 73 15
2022 Administration and operations 9 91 20
2022 Other services to the public 11 89 20
2022 None of the above 0 100 15

Question 69j. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 28 72 35
2022 Client contact centre 15 85 15
2022 Health care practitioners 36 64 15
2022 Administration and operations 23 77 20
2022 Other services to the public 33 67 20
2022 None of the above 22 78 15
2020 Administration and operations 29 71 20
2019 Administration and operations 35 65 25
2019 None of the above 51 49 10

Question 69k. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 0 100 15
2024 Administration and operations 0 100 35
2024 Other services to the public 0 100 15
2022 Client contact centre 7 93 15
2022 Health care practitioners 7 93 15
2022 Administration and operations 14 86 20
2022 Other services to the public 4 96 20
2022 None of the above 0 100 15
2019 None of the above 0 100 10

Question 69l. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 46 54 15
2024 Health care practitioners 50 50 15
2024 Administration and operations 46 54 35
2024 Other services to the public 45 55 15
2022 Client contact centre 15 85 15
2022 Health care practitioners 80 20 15
2022 Administration and operations 44 56 20
2022 Other services to the public 59 41 20
2022 None of the above 55 45 15
2020 Administration and operations 43 57 20
2019 Administration and operations 59 41 25

Question 69m. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 15
2024 Health care practitioners 0 100 15
2024 Administration and operations 0 100 35
2024 Other services to the public 0 100 15
2024 None of the above 0 100 15
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 0 100 20
2022 Other services to the public 0 100 20
2022 None of the above 6 94 15
2020 Administration and operations 0 100 20
2019 None of the above 0 100 10

Question 69n. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 39 61 15
2024 Health care practitioners 75 25 15
2024 Administration and operations 58 42 35
2024 Other services to the public 71 29 15
2024 None of the above 55 45 15
2022 Client contact centre 55 45 15
2022 Health care practitioners 48 52 15
2022 Administration and operations 60 40 20
2022 Other services to the public 58 42 20
2022 None of the above 73 27 15
2020 Administration and operations 61 39 20
2019 Administration and operations 55 45 25

Question 69o. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I intend to file a grievance or a formal complaint, but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 15
2024 None of the above 0 100 15

Question 69p. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Health care practitioners 0 100 15
2022 Client contact centre 31 69 15
2022 Health care practitioners 6 94 15
2022 Administration and operations 15 85 20
2022 Other services to the public 26 74 20
2022 None of the above 23 77 15

Question 70. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 22 13 15 2 3 38 8 64 9 175
2024 Health care practitioners 18 11 16 3 5 37 11 54 15 180
2024 Access to information and privacy 35 5 0 8 7 31 15 73 27 15
2024 Legal services 38 11 13 2 1 26 9 76 4 65
2024 Administration and operations 18 16 17 3 3 36 6 59 11 515
2024 Human resources 22 18 14 3 2 33 8 67 10 115
2024 Financial management 22 23 13 0 2 35 5 75 3 55
2024 Procurement 0 8 0 0 8 84 0 48 52 10
2024 Real property 42 8 23 0 0 22 6 69 0 15
2024 Information management 28 8 24 7 0 18 15 54 11 25
2024 Information technology 13 8 20 3 5 41 11 43 16 105
2024 Policy 17 7 29 0 1 41 4 45 3 50
2024 Project management 11 13 20 0 1 43 12 53 3 60
2024 Other services to the public 16 11 16 4 4 44 5 53 16 210
2024 None of the above 18 12 16 2 3 39 10 58 11 175
2022 Client contact centre 23 16 10 2 4 39 5 71 11 165
2022 Health care practitioners 17 13 17 3 3 36 11 56 11 285
2022 Communications or public affairs 11 10 19 6 7 43 3 39 25 65
2022 Security 47 9 19 0 8 8 9 67 10 10
2022 Legal services 30 8 15 9 4 31 4 57 20 50
2022 Administration and operations 18 16 16 2 3 38 8 62 9 475
2022 Human resources 22 19 17 3 0 31 8 68 5 95
2022 Financial management 19 15 23 5 3 31 4 52 13 65
2022 Information management 29 5 26 7 3 25 5 49 14 35
2022 Information technology 22 10 15 3 4 40 6 59 13 115
2022 Policy 17 6 16 3 3 49 8 51 12 70
2022 Project management 18 18 18 6 0 35 5 60 10 75
2022 Other services to the public 12 14 19 5 5 38 6 47 20 215
2022 None of the above 19 13 16 3 3 38 7 59 11 185
2020 Client contact centre 29 16 12 3 4 25 10 70 11 245
2020 Health care practitioners 26 16 18 2 1 30 7 66 5 255
2020 Communications or public affairs 26 19 15 5 4 25 6 65 13 75
2020 Access to information and privacy 31 21 18 3 0 24 3 71 5 30
2020 Security 22 32 30 0 0 15 0 64 0 15
2020 Legal services 30 15 14 5 5 23 7 65 15 60
2020 Administration and operations 28 18 17 3 2 26 6 67 8 600
2020 Human resources 30 21 14 3 2 28 3 73 7 105
2020 Financial management 27 18 22 2 3 24 4 62 8 85
2020 Procurement 26 8 15 0 0 51 0 69 0 10
2020 Information management 24 9 15 6 3 35 8 59 15 35
2020 Information technology 31 20 21 1 0 19 7 70 1 105
2020 Internal audit 14 14 0 0 6 60 6 81 19 15
2020 Evaluation 38 11 0 0 0 45 6 100 0 15
2020 Data sciences 24 13 13 7 0 43 0 65 12 20
2020 Policy 20 17 20 3 5 30 5 57 12 65
2020 Project management 20 16 21 2 2 36 3 60 5 60
2020 Other services to the public 28 16 16 4 2 29 5 67 9 295
2020 None of the above 30 15 19 3 2 26 6 66 6 230
2019 Client contact centre 26 18 17 5 2 22 10 65 10 250
2019 Health care practitioners 18 15 20 2 3 30 11 57 9 200
2019 Communications or public affairs 16 15 26 1 3 34 4 50 7 65
2019 Access to information and privacy 20 18 18 0 4 23 17 63 6 30
2019 Security 49 10 20 22 0 0 0 59 22 10
2019 Legal services 28 10 16 6 2 32 6 62 13 50
2019 Administration and operations 20 16 21 3 6 29 5 54 13 500
2019 Human resources 26 19 16 4 0 28 8 70 5 115
2019 Financial management 23 14 20 7 3 27 6 56 15 80
2019 Procurement 18 24 26 9 0 23 0 55 12 10
2019 Information management 34 8 16 5 3 22 12 64 13 35
2019 Information technology 24 14 22 1 1 33 5 61 3 105
2019 Internal audit 42 0 20 0 0 38 0 68 0 10
2019 Evaluation 9 16 17 0 0 59 0 59 0 10
2019 Data sciences 23 6 11 0 0 56 5 73 0 15
2019 Policy 5 14 35 2 0 37 8 34 3 60
2019 Project management 7 12 29 4 1 37 10 34 11 65
2019 Other services to the public 19 14 22 5 5 27 8 51 15 220
2019 None of the above 21 10 22 3 4 31 9 53 11 240

Question 71. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 33 10 4 1 12 3 82 6 175
2024 Health care practitioners 37 27 11 5 5 13 1 75 12 180
2024 Communications or public affairs 18 28 18 13 6 17 0 56 22 65
2024 Access to information and privacy 77 4 4 4 7 0 4 85 11 15
2024 Legal services 61 15 13 4 1 4 2 81 6 65
2024 Administration and operations 34 31 14 5 2 13 1 75 8 515
2024 Human resources 45 35 9 3 2 6 0 85 5 115
2024 Financial management 40 26 16 0 2 16 0 79 2 55
2024 Procurement 0 49 0 12 8 31 0 71 29 10
2024 Real property 42 21 24 0 6 0 6 68 6 15
2024 Information management 32 13 17 11 0 13 15 62 15 25
2024 Information technology 35 29 14 6 5 12 0 73 12 105
2024 Data sciences 30 16 20 6 17 11 0 51 26 25
2024 Policy 23 28 20 3 5 20 1 65 10 50
2024 Project management 27 31 23 0 1 17 0 70 2 60
2024 Other services to the public 27 26 19 5 3 18 2 67 10 210
2024 None of the above 32 25 14 5 5 18 2 70 12 175
2022 Client contact centre 32 34 11 5 4 13 1 78 10 165
2022 Health care practitioners 40 31 12 3 3 9 2 79 7 280
2022 Communications or public affairs 24 31 20 5 7 13 0 64 14 65
2022 Access to information and privacy 56 28 4 4 4 4 0 87 8 20
2022 Security 47 37 8 0 8 0 0 84 8 10
2022 Legal services 43 20 20 6 6 6 0 67 12 50
2022 Administration and operations 40 30 14 3 2 10 1 78 7 475
2022 Human resources 43 33 12 2 0 8 2 84 2 95
2022 Financial management 33 31 13 4 3 12 4 76 9 65
2022 Information management 38 24 21 5 3 7 2 69 9 35
2022 Information technology 37 27 14 3 1 15 3 79 5 115
2022 Evaluation 45 22 26 0 6 0 0 68 6 15
2022 Data sciences 26 34 9 21 4 6 0 63 27 20
2022 Policy 28 25 13 8 4 21 1 68 16 70
2022 Project management 34 28 17 5 0 14 3 74 6 75
2022 Other services to the public 25 33 17 5 6 11 2 68 13 215
2022 None of the above 36 29 14 5 3 13 1 75 9 185
2020 Client contact centre 43 32 11 3 3 6 2 81 7 245
2020 Health care practitioners 49 27 16 1 1 5 1 80 2 255
2020 Communications or public affairs 43 26 10 9 4 5 3 75 14 75
2020 Access to information and privacy 69 21 3 3 0 3 0 93 4 30
2020 Security 44 40 16 0 0 0 0 84 0 15
2020 Legal services 49 26 8 7 2 6 2 82 9 60
2020 Administration and operations 47 31 10 3 2 6 1 84 5 600
2020 Human resources 45 35 10 4 2 3 2 84 6 105
2020 Financial management 45 27 17 2 5 4 0 75 7 85
2020 Procurement 52 23 15 0 0 10 0 83 0 10
2020 Information management 43 17 12 9 3 14 3 72 14 35
2020 Information technology 43 35 14 1 1 5 2 83 2 105
2020 Internal audit 28 39 0 0 6 27 0 91 9 15
2020 Evaluation 54 28 6 0 0 11 0 93 0 15
2020 Data sciences 36 36 14 3 4 8 0 78 7 20
2020 Policy 34 30 24 5 3 5 0 67 8 65
2020 Project management 44 30 20 2 2 3 0 76 3 60
2020 Other services to the public 44 32 13 3 2 6 1 80 6 295
2020 None of the above 45 26 17 4 1 6 0 76 6 235
2019 Client contact centre 46 26 14 4 2 8 1 78 7 250
2019 Health care practitioners 41 29 16 3 2 9 1 77 5 200
2019 Communications or public affairs 33 27 20 7 0 12 2 69 8 65
2019 Access to information and privacy 50 21 19 4 0 3 3 76 4 30
2019 Security 49 22 20 10 0 0 0 71 10 10
2019 Legal services 48 22 6 6 4 14 0 82 11 50
2019 Administration and operations 37 31 16 4 4 9 1 75 8 505
2019 Human resources 45 26 18 3 0 7 2 78 3 115
2019 Financial management 33 28 20 7 0 10 1 69 8 75
2019 Procurement 26 41 17 9 0 8 0 72 10 10
2019 Information management 48 14 19 5 0 8 6 72 6 35
2019 Information technology 42 29 14 2 1 10 1 81 3 105
2019 Internal audit 48 17 10 0 0 25 0 87 0 10
2019 Evaluation 31 30 0 0 0 38 0 100 0 10
2019 Data sciences 55 25 14 0 0 5 0 85 0 15
2019 Policy 20 41 21 3 0 14 0 71 4 60
2019 Project management 23 27 31 3 1 13 2 59 5 65
2019 Other services to the public 37 27 20 5 3 6 2 70 8 220
2019 None of the above 39 24 18 4 3 12 1 72 8 245

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to telework, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 84. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 27 73 175
2024 Health care practitioners 33 67 180
2024 Communications or public affairs 19 81 65
2024 Access to information and privacy 17 83 15
2024 Security 27 73 10
2024 Legal services 23 77 65
2024 Administration and operations 25 75 510
2024 Human resources 23 77 115
2024 Financial management 17 83 55
2024 Procurement 20 80 10
2024 Real property 6 94 15
2024 Information management 21 79 25
2024 Information technology 14 86 105
2024 Internal audit 0 100 10
2024 Data sciences 27 73 25
2024 Policy 24 76 50
2024 Project management 22 78 60
2024 Other services to the public 33 67 210
2024 None of the above 29 71 175
2022 Client contact centre 22 78 165
2022 Health care practitioners 16 84 280
2022 Communications or public affairs 5 95 65
2022 Access to information and privacy 16 84 20
2022 Security 8 92 10
2022 Legal services 15 85 50
2022 Administration and operations 15 85 475
2022 Human resources 17 83 95
2022 Financial management 14 86 65
2022 Information management 7 93 35
2022 Information technology 9 91 115
2022 Internal audit 0 100 15
2022 Evaluation 10 90 15
2022 Data sciences 4 96 20
2022 Policy 11 89 70
2022 Project management 11 89 75
2022 Other services to the public 20 80 220
2022 None of the above 20 80 185
2020 Client contact centre 21 79 250
2020 Health care practitioners 14 86 255
2020 Communications or public affairs 9 91 75
2020 Access to information and privacy 13 87 30
2020 Security 0 100 15
2020 Legal services 15 85 60
2020 Administration and operations 14 86 600
2020 Human resources 16 84 105
2020 Financial management 16 84 85
2020 Procurement 11 89 10
2020 Information management 12 88 35
2020 Information technology 9 91 105
2020 Internal audit 0 100 15
2020 Evaluation 0 100 15
2020 Data sciences 7 93 20
2020 Policy 9 91 65
2020 Project management 7 93 60
2020 Other services to the public 20 80 295
2020 None of the above 14 86 230
2019 Client contact centre 22 78 250
2019 Health care practitioners 21 79 200
2019 Communications or public affairs 14 86 65
2019 Access to information and privacy 12 88 30
2019 Security 0 100 10
2019 Legal services 14 86 50
2019 Administration and operations 22 78 505
2019 Human resources 14 86 115
2019 Financial management 12 88 80
2019 Procurement 26 74 10
2019 Information management 20 80 35
2019 Information technology 9 91 105
2019 Internal audit 0 100 10
2019 Evaluation 0 100 10
2019 Data sciences 14 86 15
2019 Policy 18 82 60
2019 Project management 12 88 65
2019 Other services to the public 28 72 220
2019 None of the above 19 81 245

Question 85. Were the requests for workplace accommodation measures related to a disability?

Disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society. Barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 53 47 50
2024 Health care practitioners 73 27 60
2024 Communications or public affairs 46 54 10
2024 Legal services 70 30 15
2024 Administration and operations 75 25 125
2024 Human resources 73 27 30
2024 Financial management 72 28 10
2024 Information technology 69 31 15
2024 Policy 82 18 15
2024 Project management 63 37 15
2024 Other services to the public 75 25 70
2024 None of the above 69 31 50
2022 Client contact centre 66 34 35
2022 Health care practitioners 69 31 40
2022 Administration and operations 67 33 75
2022 Human resources 50 50 15
2022 Information technology 74 26 10
2022 Other services to the public 69 31 40
2022 None of the above 68 32 35
2020 Client contact centre 54 46 55
2020 Health care practitioners 53 47 35
2020 Administration and operations 64 36 85
2020 Human resources 53 47 15
2020 Financial management 47 53 15
2020 Other services to the public 60 40 60
2020 None of the above 75 25 30

Question 86. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 68 32 50
2024 Health care practitioners 68 32 60
2024 Communications or public affairs 91 9 10
2024 Legal services 92 8 15
2024 Administration and operations 83 17 125
2024 Human resources 75 25 30
2024 Financial management 66 34 10
2024 Information technology 74 26 15
2024 Policy 78 22 15
2024 Project management 76 24 15
2024 Other services to the public 78 22 70
2024 None of the above 80 20 50
2022 Client contact centre 74 26 35
2022 Health care practitioners 69 31 40
2022 Administration and operations 71 29 75
2022 Human resources 72 28 15
2022 Information technology 85 15 10
2022 Other services to the public 73 27 40
2022 None of the above 75 25 35
2020 Client contact centre 82 18 55
2020 Health care practitioners 75 25 35
2020 Administration and operations 78 22 85
2020 Human resources 89 11 15
2020 Financial management 92 8 15
2020 Other services to the public 85 15 60
2020 None of the above 66 34 30
2019 Client contact centre 81 19 60
2019 Health care practitioners 93 7 40
2019 Administration and operations 84 16 120
2019 Human resources 100 0 15
2019 Financial management 72 28 10
2019 Information technology 92 8 10
2019 Policy 100 0 10
2019 Other services to the public 82 18 65
2019 None of the above 92 8 50

Question 87. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 53 29 8 3 7 0 0 82 10 35
2024 Health care practitioners 59 19 0 12 7 2 0 80 20 40
2024 Communications or public affairs 28 51 20 0 0 0 0 80 0 10
2024 Legal services 56 35 0 0 9 0 0 91 9 15
2024 Administration and operations 48 35 2 8 6 1 0 84 14 105
2024 Human resources 43 32 0 17 8 0 0 74 26 25
2024 Information technology 51 21 17 0 11 0 0 72 11 10
2024 Policy 54 27 8 10 0 0 0 82 10 10
2024 Project management 44 45 0 0 10 0 0 90 10 10
2024 Other services to the public 47 32 6 10 6 0 0 79 16 55
2024 None of the above 42 26 4 16 9 2 0 70 26 40
2022 Client contact centre 42 45 3 7 3 0 0 86 10 25
2022 Health care practitioners 36 42 3 10 9 0 0 78 19 30
2022 Administration and operations 55 31 3 7 4 0 0 86 11 55
2022 Human resources 77 16 7 0 0 0 0 93 0 10
2022 Other services to the public 47 30 3 21 0 0 0 76 21 30
2022 None of the above 52 15 4 21 7 0 0 68 28 25
2020 Client contact centre 46 39 9 7 0 0 0 85 7 45
2020 Health care practitioners 43 36 11 7 3 0 0 79 10 30
2020 Administration and operations 59 29 6 4 1 0 0 88 6 65
2020 Human resources 57 20 0 17 0 0 6 82 18 15
2020 Financial management 51 40 0 0 8 0 0 92 8 10
2020 Other services to the public 53 26 4 10 8 0 0 78 18 50
2020 None of the above 47 29 10 10 5 0 0 76 14 20
2019 Client contact centre 40 30 13 15 2 0 0 70 17 45
2019 Health care practitioners 39 36 0 20 5 0 0 75 25 40
2019 Administration and operations 50 25 8 16 2 0 0 75 18 100
2019 Human resources 84 6 0 5 5 0 0 90 10 15
2019 Policy 74 17 0 0 9 0 0 91 9 10
2019 Other services to the public 35 38 4 8 13 2 0 75 22 50
2019 None of the above 51 28 7 8 6 0 0 79 14 45

Question 88. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 29 5 11 2 1 3 81 14 175
2024 Health care practitioners 47 33 5 8 6 0 1 81 14 180
2024 Communications or public affairs 45 28 7 10 5 5 0 77 16 65
2024 Access to information and privacy 61 19 4 9 7 0 0 80 16 15
2024 Security 64 0 16 20 0 0 0 64 20 10
2024 Legal services 67 25 3 1 3 1 0 93 4 65
2024 Administration and operations 50 30 5 7 5 1 1 82 12 510
2024 Human resources 61 23 4 6 5 1 0 85 11 115
2024 Financial management 47 26 7 14 0 1 4 77 15 55
2024 Procurement 58 30 12 0 0 0 0 88 0 10
2024 Real property 68 24 0 8 0 0 0 92 8 15
2024 Information management 53 31 6 7 2 0 0 84 10 25
2024 Information technology 52 25 7 8 6 2 1 78 14 105
2024 Internal audit 58 42 0 0 0 0 0 100 0 10
2024 Data sciences 36 31 13 8 11 0 0 68 20 25
2024 Policy 58 26 9 2 3 1 0 86 5 50
2024 Project management 43 34 6 14 1 0 2 78 16 60
2024 Other services to the public 43 31 5 12 6 1 1 76 19 210
2024 None of the above 54 25 4 8 4 3 1 83 13 175
2022 Client contact centre 49 26 4 11 5 3 2 79 17 165
2022 Health care practitioners 47 34 7 6 2 2 2 84 9 285
2022 Communications or public affairs 53 26 6 10 2 1 3 82 12 65
2022 Access to information and privacy 68 14 0 14 4 0 0 82 18 20
2022 Security 83 0 9 0 8 0 0 83 8 10
2022 Legal services 57 29 9 3 0 0 2 87 4 50
2022 Administration and operations 58 27 4 4 2 3 1 89 7 475
2022 Human resources 68 23 3 0 3 1 2 94 3 95
2022 Financial management 52 27 5 11 0 2 3 83 11 65
2022 Information management 55 23 14 6 2 0 0 78 8 35
2022 Information technology 62 26 3 3 1 2 2 92 5 115
2022 Internal audit 65 35 0 0 0 0 0 100 0 15
2022 Evaluation 51 32 6 6 6 0 0 82 12 15
2022 Data sciences 58 37 5 0 0 0 0 95 0 20
2022 Policy 56 27 6 4 2 1 4 87 6 70
2022 Project management 57 30 7 1 0 3 3 92 1 75
2022 Other services to the public 43 35 6 8 5 2 1 81 13 220
2022 None of the above 58 24 6 7 4 2 1 83 11 185
2020 Client contact centre 48 34 9 3 3 1 2 84 7 250
2020 Health care practitioners 49 33 5 4 3 4 3 88 7 255
2020 Communications or public affairs 53 30 2 5 0 1 8 92 6 75
2020 Access to information and privacy 86 10 0 3 0 0 0 97 3 30
2020 Security 84 8 0 7 0 0 0 93 7 15
2020 Legal services 64 19 8 3 0 0 5 88 4 60
2020 Administration and operations 59 27 6 4 2 1 2 88 6 600
2020 Human resources 70 19 6 4 0 1 0 90 4 105
2020 Financial management 57 30 3 3 4 2 0 90 7 85
2020 Procurement 51 49 0 0 0 0 0 100 0 10
2020 Information management 60 19 8 3 3 0 6 84 7 35
2020 Information technology 73 17 5 3 0 2 1 92 3 105
2020 Internal audit 67 26 0 0 0 7 0 100 0 15
2020 Evaluation 61 29 0 5 0 5 0 94 6 15
2020 Data sciences 64 23 0 4 4 4 0 91 9 20
2020 Policy 58 33 5 3 0 2 0 92 3 65
2020 Project management 63 21 5 5 2 0 5 88 7 60
2020 Other services to the public 55 30 5 5 2 1 2 88 7 295
2020 None of the above 52 31 6 4 2 3 2 87 7 230
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Workplace well-being

A safe and healthy workplace

Question 80. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 28 4 6 4 2 1 85 11 175
2024 Health care practitioners 59 22 6 5 6 0 1 82 12 180
2024 Communications or public affairs 47 32 10 5 4 1 0 80 10 65
2024 Access to information and privacy 80 4 0 16 0 0 0 84 16 15
2024 Security 48 44 8 0 0 0 0 92 0 10
2024 Legal services 76 15 1 3 4 0 0 91 7 65
2024 Administration and operations 60 23 6 5 4 1 1 85 9 515
2024 Human resources 74 16 2 4 3 0 1 91 7 115
2024 Financial management 59 32 1 3 3 1 0 92 7 55
2024 Procurement 38 41 12 0 9 0 0 79 9 10
2024 Real property 62 30 0 8 0 0 0 92 8 15
2024 Information management 52 29 7 12 0 0 0 81 12 25
2024 Information technology 59 20 12 3 5 0 1 80 8 105
2024 Internal audit 61 25 0 0 8 6 0 92 8 10
2024 Data sciences 48 37 3 12 0 0 0 85 12 25
2024 Policy 55 28 4 6 7 0 0 83 13 50
2024 Project management 67 23 1 5 3 0 0 91 8 60
2024 Other services to the public 58 27 4 5 6 1 0 85 11 210
2024 None of the above 57 27 4 5 5 2 0 86 10 175
2022 Client contact centre 56 24 6 6 8 0 0 80 14 165
2022 Health care practitioners 57 26 5 6 5 1 0 85 11 285
2022 Communications or public affairs 58 29 6 3 4 0 0 87 7 65
2022 Access to information and privacy 76 11 0 0 13 0 0 87 13 20
2022 Security 73 19 0 0 8 0 0 92 8 10
2022 Legal services 68 13 12 2 3 2 0 83 5 50
2022 Administration and operations 59 26 4 6 3 1 0 87 9 475
2022 Human resources 72 14 8 4 1 1 0 87 5 95
2022 Financial management 56 20 11 10 2 0 0 77 12 65
2022 Information management 58 33 2 3 5 0 0 90 7 35
2022 Information technology 60 27 5 2 3 2 2 90 5 115
2022 Internal audit 63 30 7 0 0 0 0 93 0 15
2022 Evaluation 65 17 11 0 6 0 0 82 6 15
2022 Data sciences 59 41 0 0 0 0 0 100 0 20
2022 Policy 52 25 4 8 9 0 2 78 17 70
2022 Project management 63 23 6 8 0 0 0 87 8 75
2022 Other services to the public 56 26 4 7 7 0 0 82 14 220
2022 None of the above 59 24 3 7 4 0 2 85 12 185
2020 Client contact centre 53 26 8 6 6 0 0 79 12 245
2020 Health care practitioners 52 30 9 5 3 1 0 83 8 255
2020 Communications or public affairs 65 20 4 9 2 0 0 85 11 75
2020 Access to information and privacy 81 15 0 3 0 0 0 97 3 25
2020 Security 84 8 0 7 0 0 0 93 7 15
2020 Legal services 64 23 3 10 0 0 0 87 10 60
2020 Administration and operations 60 24 8 4 4 1 0 85 8 600
2020 Human resources 64 22 5 3 5 1 0 87 8 105
2020 Financial management 58 20 9 6 8 0 0 77 14 85
2020 Procurement 43 34 15 0 8 0 0 77 8 10
2020 Information management 65 20 3 3 9 0 0 85 12 35
2020 Information technology 63 22 11 4 1 0 0 84 5 105
2020 Internal audit 60 33 0 0 0 7 0 100 0 15
2020 Evaluation 66 34 0 0 0 0 0 100 0 15
2020 Data sciences 76 15 0 0 9 0 0 91 9 20
2020 Policy 59 30 6 5 0 0 0 89 5 65
2020 Project management 54 26 10 8 2 0 0 80 10 60
2020 Other services to the public 62 23 3 8 3 1 0 86 11 295
2020 None of the above 52 28 7 6 5 2 0 82 11 230

A psychologically healthy workplace

Question 51. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 2 3 9 8 44 3 32 79 8 175
2024 Health care practitioners 2 2 10 6 47 4 30 80 6 180
2024 Communications or public affairs 9 3 16 12 37 2 22 64 16 65
2024 Access to information and privacy 11 4 7 0 43 0 35 67 23 15
2024 Security 11 0 13 18 41 0 16 71 14 10
2024 Legal services 1 5 10 0 46 4 33 74 9 65
2024 Administration and operations 3 3 10 6 45 4 30 76 9 510
2024 Human resources 1 4 14 7 41 2 31 72 7 115
2024 Financial management 2 2 11 8 56 5 16 81 5 55
2024 Procurement 0 8 10 0 50 0 32 74 12 10
2024 Real property 0 10 8 0 47 0 36 73 15 15
2024 Information management 0 7 11 6 44 6 26 74 10 25
2024 Information technology 3 4 12 3 41 8 28 70 12 105
2024 Internal audit 10 0 9 9 52 0 21 77 12 10
2024 Data sciences 8 3 14 10 58 0 7 73 12 25
2024 Policy 3 5 9 0 59 2 23 77 11 50
2024 Project management 0 3 15 7 50 7 18 76 4 60
2024 Other services to the public 3 3 13 5 38 8 30 69 10 210
2024 None of the above 4 4 15 6 37 5 30 65 12 175
2022 Client contact centre 4 3 8 10 37 6 33 75 11 165
2022 Health care practitioners 2 1 12 8 52 5 21 80 5 285
2022 Communications or public affairs 3 0 12 5 43 11 26 77 5 65
2022 Access to information and privacy 12 0 0 5 68 0 15 86 14 20
2022 Security 0 9 26 0 28 19 18 44 14 10
2022 Legal services 2 0 15 4 55 6 19 77 2 50
2022 Administration and operations 3 3 9 3 51 4 28 78 8 475
2022 Human resources 1 4 14 6 50 3 22 74 7 95
2022 Financial management 3 2 6 2 47 10 30 81 10 65
2022 Information management 2 3 14 3 40 2 36 69 9 35
2022 Information technology 1 5 14 2 55 6 18 74 7 115
2022 Internal audit 0 0 8 10 60 0 22 89 0 15
2022 Evaluation 9 0 13 5 43 6 25 69 12 15
2022 Data sciences 0 9 4 8 50 0 29 81 13 20
2022 Policy 1 5 10 9 54 2 19 79 9 65
2022 Project management 4 2 9 3 46 3 33 76 10 75
2022 Other services to the public 2 4 13 7 43 5 25 71 10 215
2022 None of the above 2 3 11 4 44 9 28 76 7 185

Question 76. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 44 8 8 3 1 0 81 11 175
2024 Health care practitioners 39 36 12 5 6 1 0 76 12 180
2024 Communications or public affairs 23 41 16 11 5 4 0 67 17 65
2024 Access to information and privacy 74 16 0 4 7 0 0 89 11 15
2024 Security 31 57 0 13 0 0 0 87 13 10
2024 Legal services 49 29 15 5 3 0 0 78 7 65
2024 Administration and operations 39 39 12 4 5 1 1 79 9 510
2024 Human resources 55 33 8 4 0 0 0 88 4 115
2024 Financial management 40 43 12 3 0 0 2 85 3 55
2024 Procurement 19 55 26 0 0 0 0 74 0 10
2024 Real property 18 67 6 8 0 0 0 86 8 15
2024 Information management 35 26 28 11 0 0 0 62 11 25
2024 Information technology 34 32 17 8 4 5 1 69 13 105
2024 Internal audit 33 48 10 0 0 9 0 89 0 10
2024 Data sciences 17 58 14 3 8 0 0 75 11 25
2024 Policy 25 52 10 5 6 1 0 79 11 50
2024 Project management 29 47 13 7 4 0 0 75 11 60
2024 Other services to the public 28 48 10 8 6 0 1 76 14 210
2024 None of the above 34 36 15 6 5 4 1 73 11 175
2022 Client contact centre 33 47 10 3 7 1 0 80 10 165
2022 Health care practitioners 44 36 10 6 4 1 0 81 9 285
2022 Communications or public affairs 22 51 10 7 8 1 0 74 15 65
2022 Access to information and privacy 67 25 4 4 0 0 0 92 4 20
2022 Security 37 37 9 8 8 0 0 75 16 10
2022 Legal services 37 37 6 16 2 2 0 75 18 50
2022 Administration and operations 43 38 9 5 3 1 0 83 8 475
2022 Human resources 55 28 12 3 1 1 0 84 4 95
2022 Financial management 35 35 14 6 6 1 3 73 12 65
2022 Information management 45 30 20 2 0 3 0 77 2 35
2022 Information technology 43 36 12 4 2 1 2 81 6 115
2022 Internal audit 28 66 7 0 0 0 0 93 0 15
2022 Evaluation 31 57 12 0 0 0 0 88 0 15
2022 Data sciences 47 35 4 6 8 0 0 82 14 20
2022 Policy 35 47 7 8 3 0 0 82 11 70
2022 Project management 46 36 13 4 2 0 0 82 6 75
2022 Other services to the public 32 41 11 10 5 1 1 74 15 220
2022 None of the above 39 42 8 6 5 0 0 81 11 185
2020 Client contact centre 47 42 6 4 1 0 0 89 5 245
2020 Health care practitioners 53 38 4 4 0 1 0 92 4 255
2020 Communications or public affairs 43 47 3 1 5 1 0 91 7 75
2020 Access to information and privacy 79 17 4 0 0 0 0 96 0 30
2020 Security 67 33 0 0 0 0 0 100 0 15
2020 Legal services 67 28 3 2 0 0 0 95 2 60
2020 Administration and operations 57 33 5 2 1 2 0 92 3 600
2020 Human resources 56 37 2 3 1 1 0 94 4 105
2020 Financial management 55 32 13 1 0 0 0 86 1 85
2020 Procurement 36 41 15 8 0 0 0 77 8 10
2020 Information management 50 30 20 0 0 0 0 80 0 35
2020 Information technology 58 27 11 3 0 1 0 86 3 105
2020 Internal audit 60 33 7 0 0 0 0 93 0 15
2020 Evaluation 66 29 0 0 0 5 0 100 0 15
2020 Data sciences 44 42 15 0 0 0 0 85 0 20
2020 Policy 48 45 5 2 0 0 0 94 2 65
2020 Project management 50 34 11 5 0 0 0 84 5 60
2020 Other services to the public 55 31 7 4 2 0 1 87 6 295
2020 None of the above 52 36 7 3 1 1 0 89 4 230
2019 Client contact centre 47 36 10 3 3 0 0 83 7 250
2019 Health care practitioners 50 31 8 10 1 0 0 81 11 195
2019 Communications or public affairs 46 42 8 3 0 2 0 89 3 60
2019 Access to information and privacy 74 21 6 0 0 0 0 94 0 30
2019 Security 68 22 10 0 0 0 0 90 0 10
2019 Legal services 58 24 8 8 2 0 0 82 10 50
2019 Administration and operations 47 38 9 3 2 0 0 86 5 505
2019 Human resources 57 34 4 2 0 2 0 93 2 110
2019 Financial management 43 45 5 7 0 0 0 88 7 75
2019 Procurement 43 48 9 0 0 0 0 91 0 10
2019 Information management 59 30 6 3 3 0 0 89 6 35
2019 Information technology 52 37 5 4 0 2 0 91 4 105
2019 Internal audit 83 17 0 0 0 0 0 100 0 10
2019 Evaluation 49 22 0 7 23 0 0 70 30 10
2019 Data sciences 57 43 0 0 0 0 0 100 0 15
2019 Policy 45 49 5 2 0 0 0 94 2 60
2019 Project management 49 42 4 3 1 0 0 91 4 65
2019 Other services to the public 43 40 9 6 2 0 0 83 8 220
2019 None of the above 47 34 12 4 1 0 1 82 6 245

Question 77. In general, how is your mental health?
Survey year Demographic Excellent
(%)		 Very good
(%)		 Good
(%)		 Fair
(%)		 Poor
(%)		 Total responses
2024 Client contact centre 10 30 41 18 2 175
2024 Health care practitioners 14 30 35 17 4 180
2024 Communications or public affairs 5 22 32 35 6 65
2024 Access to information and privacy 16 15 28 35 7 15
2024 Security 11 52 29 0 8 10
2024 Legal services 11 35 36 11 7 65
2024 Administration and operations 9 25 35 25 6 515
2024 Human resources 8 24 34 28 5 115
2024 Financial management 7 28 38 27 0 55
2024 Procurement 0 45 20 35 0 10
2024 Real property 12 24 58 6 0 15
2024 Information management 17 23 24 21 15 25
2024 Information technology 7 26 36 20 11 105
2024 Internal audit 10 13 50 17 10 10
2024 Data sciences 13 12 24 34 17 25
2024 Policy 8 22 38 25 8 50
2024 Project management 10 31 38 17 5 60
2024 Other services to the public 8 28 32 24 7 210
2024 None of the above 4 29 36 22 9 175
2022 Client contact centre 11 26 36 20 7 165
2022 Health care practitioners 8 33 37 18 4 285
2022 Communications or public affairs 7 25 36 17 14 65
2022 Access to information and privacy 17 42 25 11 4 20
2022 Security 19 0 81 0 0 10
2022 Legal services 7 28 39 20 6 50
2022 Administration and operations 11 31 34 20 4 475
2022 Human resources 9 31 37 22 2 95
2022 Financial management 5 22 44 23 6 65
2022 Information management 11 28 30 23 8 35
2022 Information technology 14 31 36 16 3 115
2022 Internal audit 25 28 32 15 0 15
2022 Evaluation 7 15 60 17 0 15
2022 Data sciences 15 16 49 20 0 20
2022 Policy 15 23 39 18 6 70
2022 Project management 10 28 36 24 2 75
2022 Other services to the public 6 26 36 23 9 220
2022 None of the above 8 27 38 21 7 185

Question 78. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 53 24 12 5 2 2 2 80 7 175
2024 Health care practitioners 60 20 7 3 6 3 1 83 9 180
2024 Communications or public affairs 55 23 14 5 2 1 0 79 7 65
2024 Access to information and privacy 72 9 8 4 7 0 0 82 10 15
2024 Security 57 30 13 0 0 0 0 87 0 10
2024 Legal services 75 13 7 0 3 3 0 90 3 65
2024 Administration and operations 60 25 8 2 2 2 0 87 5 510
2024 Human resources 76 10 6 4 2 2 0 88 6 115
2024 Financial management 68 21 6 0 3 2 0 91 3 55
2024 Procurement 60 17 12 11 0 0 0 77 11 10
2024 Real property 68 24 0 8 0 0 0 92 8 15
2024 Information management 53 15 21 9 0 2 0 70 9 25
2024 Information technology 64 15 10 4 0 5 2 85 5 105
2024 Internal audit 83 9 8 0 0 0 0 92 0 10
2024 Data sciences 56 30 4 4 3 3 0 89 7 25
2024 Policy 59 19 12 7 2 0 0 78 10 50
2024 Project management 62 31 2 3 0 2 0 96 3 60
2024 Other services to the public 54 27 9 5 3 2 0 84 8 210
2024 None of the above 59 26 5 3 4 4 0 88 7 175
2022 Client contact centre 55 26 7 6 5 1 0 82 11 165
2022 Health care practitioners 61 25 6 4 3 1 0 87 7 280
2022 Communications or public affairs 65 19 10 5 1 0 0 84 6 65
2022 Access to information and privacy 80 7 8 0 5 0 0 87 5 20
2022 Security 64 27 0 8 0 0 0 92 8 10
2022 Legal services 75 13 0 4 6 2 0 90 10 50
2022 Administration and operations 63 21 7 3 2 2 1 87 5 475
2022 Human resources 77 18 3 1 1 0 0 95 2 95
2022 Financial management 58 21 4 5 1 6 5 89 7 65
2022 Information management 62 20 4 9 2 2 0 85 12 35
2022 Information technology 54 34 4 1 0 3 3 94 1 115
2022 Internal audit 59 41 0 0 0 0 0 100 0 15
2022 Evaluation 65 11 12 12 0 0 0 76 12 15
2022 Data sciences 63 27 4 0 0 6 0 95 0 20
2022 Policy 61 24 4 3 4 3 1 88 8 70
2022 Project management 60 30 5 3 3 0 0 90 5 75
2022 Other services to the public 51 28 7 5 5 5 0 82 11 220
2022 None of the above 64 20 6 3 2 3 2 88 6 185
2020 Client contact centre 50 28 14 4 2 2 0 79 6 245
2020 Health care practitioners 51 28 11 1 4 4 0 83 5 255
2020 Communications or public affairs 62 21 10 1 2 3 0 85 4 75
2020 Access to information and privacy 76 17 3 3 0 0 0 93 3 30
2020 Security 84 8 7 0 0 0 0 93 0 15
2020 Legal services 72 13 9 5 0 2 0 86 5 60
2020 Administration and operations 58 22 10 4 2 3 0 83 6 600
2020 Human resources 66 17 10 3 3 1 0 84 6 105
2020 Financial management 51 19 11 7 5 5 3 75 13 85
2020 Procurement 43 41 15 0 0 0 0 85 0 10
2020 Information management 66 15 3 0 13 3 0 84 13 35
2020 Information technology 62 25 7 3 1 2 0 88 4 105
2020 Internal audit 87 13 0 0 0 0 0 100 0 15
2020 Evaluation 72 17 5 0 0 5 0 94 0 15
2020 Data sciences 67 17 12 0 0 4 0 88 0 20
2020 Policy 61 25 6 5 2 0 2 87 6 65
2020 Project management 46 36 15 0 3 0 0 82 3 60
2020 Other services to the public 60 19 9 5 4 2 1 82 9 295
2020 None of the above 55 24 13 1 2 6 0 83 4 235

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 23 8 8 6 3 1 76 15 175
2024 Health care practitioners 48 21 5 11 11 2 1 72 23 180
2024 Communications or public affairs 41 27 10 10 11 1 0 69 21 65
2024 Access to information and privacy 62 18 0 13 7 0 0 80 20 15
2024 Security 62 18 0 21 0 0 0 79 21 10
2024 Legal services 67 16 0 10 7 0 0 83 17 65
2024 Administration and operations 51 23 7 9 7 2 1 76 17 515
2024 Human resources 66 14 1 12 6 1 0 81 18 115
2024 Financial management 49 34 3 8 5 1 0 84 13 55
2024 Procurement 30 28 42 0 0 0 0 58 0 10
2024 Real property 50 41 0 9 0 0 0 91 9 10
2024 Information management 46 11 11 16 16 0 0 57 32 25
2024 Information technology 50 23 10 9 6 1 1 74 16 105
2024 Internal audit 61 25 0 0 8 6 0 92 8 10
2024 Data sciences 42 29 3 12 14 0 0 71 26 25
2024 Policy 45 19 8 11 18 0 0 63 29 50
2024 Project management 55 24 6 9 6 0 0 79 15 60
2024 Other services to the public 48 24 5 12 9 1 1 74 21 210
2024 None of the above 51 28 6 5 8 2 0 81 13 175
2022 Client contact centre 49 20 8 10 11 1 0 70 22 165
2022 Health care practitioners 49 24 7 9 9 1 0 74 18 285
2022 Communications or public affairs 58 22 5 7 8 0 0 80 15 65
2022 Access to information and privacy 72 11 0 4 13 0 0 83 17 20
2022 Security 64 19 0 8 8 0 0 84 16 10
2022 Legal services 59 18 4 12 6 2 0 78 18 50
2022 Administration and operations 57 21 6 9 5 2 1 79 15 475
2022 Human resources 67 16 9 5 3 1 0 83 7 95
2022 Financial management 48 19 13 14 5 1 0 67 19 65
2022 Information management 55 24 5 12 5 0 0 79 16 35
2022 Information technology 51 19 8 11 7 3 2 73 19 115
2022 Internal audit 49 36 7 8 0 0 0 85 8 15
2022 Evaluation 59 23 6 0 12 0 0 82 12 15
2022 Data sciences 42 38 20 0 0 0 0 80 0 20
2022 Policy 49 23 6 9 12 2 0 73 21 70
2022 Project management 51 27 6 10 5 0 0 78 16 75
2022 Other services to the public 43 28 5 12 12 1 0 71 24 220
2022 None of the above 53 24 4 12 7 0 1 78 18 185
2020 Client contact centre 42 27 12 10 8 1 0 70 18 245
2020 Health care practitioners 39 30 11 8 9 2 0 70 18 255
2020 Communications or public affairs 48 23 10 12 7 0 0 71 19 75
2020 Access to information and privacy 66 20 3 7 3 0 0 86 10 30
2020 Security 84 8 7 0 0 0 0 93 0 15
2020 Legal services 62 18 8 7 5 0 0 80 12 60
2020 Administration and operations 47 26 10 9 7 1 0 74 16 600
2020 Human resources 50 27 9 8 6 0 0 77 13 105
2020 Financial management 50 21 9 9 11 0 0 72 19 85
2020 Procurement 43 8 41 0 8 0 0 51 8 10
2020 Information management 59 23 0 6 12 0 0 82 18 35
2020 Information technology 50 24 9 12 2 2 0 76 15 105
2020 Internal audit 40 46 14 0 0 0 0 86 0 15
2020 Evaluation 28 38 11 17 6 0 0 66 23 15
2020 Data sciences 46 30 7 4 13 0 0 76 16 20
2020 Policy 43 28 8 13 8 0 0 71 21 60
2020 Project management 41 28 11 13 7 0 0 69 20 60
2020 Other services to the public 50 23 7 12 7 1 0 74 19 295
2020 None of the above 40 27 12 10 9 2 0 69 20 230

Question 81. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional individual behaviours and organizational practices.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 40 16 9 9 0 1 66 18 175
2024 Health care practitioners 30 33 14 12 8 3 0 65 21 180
2024 Communications or public affairs 10 26 23 17 22 2 0 37 40 65
2024 Access to information and privacy 49 28 0 12 11 0 0 77 23 15
2024 Security 31 36 34 0 0 0 0 66 0 10
2024 Legal services 40 36 11 6 5 3 0 78 11 65
2024 Administration and operations 26 37 14 14 7 2 0 64 21 510
2024 Human resources 37 41 5 8 8 1 0 79 16 115
2024 Financial management 29 37 12 13 7 0 2 67 20 55
2024 Procurement 0 57 20 10 0 14 0 66 11 10
2024 Real property 26 54 6 14 0 0 0 80 14 15
2024 Information management 37 33 7 13 9 0 0 71 22 25
2024 Information technology 24 36 16 13 6 5 0 63 20 105
2024 Internal audit 40 25 27 9 0 0 0 65 9 10
2024 Data sciences 29 44 3 15 8 0 0 73 23 25
2024 Policy 24 27 18 21 10 0 0 51 31 50
2024 Project management 20 39 16 19 4 0 0 60 24 60
2024 Other services to the public 19 38 10 18 14 0 1 58 32 210
2024 None of the above 27 27 17 16 9 3 0 56 26 175
2022 Client contact centre 25 35 15 12 10 2 0 61 23 165
2022 Health care practitioners 33 36 11 11 9 0 0 70 20 285
2022 Communications or public affairs 25 34 10 12 17 1 0 60 30 65
2022 Access to information and privacy 49 25 4 22 0 0 0 74 22 20
2022 Security 66 9 17 8 0 0 0 75 8 10
2022 Legal services 28 41 6 10 14 0 0 70 24 50
2022 Administration and operations 35 38 11 9 6 1 1 74 15 475
2022 Human resources 42 37 8 11 2 0 0 79 13 95
2022 Financial management 33 25 19 15 3 4 1 61 19 65
2022 Information management 38 28 28 0 5 0 0 67 5 35
2022 Information technology 34 40 10 7 2 5 2 79 10 115
2022 Internal audit 45 48 0 7 0 0 0 93 7 15
2022 Evaluation 44 21 10 19 6 0 0 65 25 15
2022 Data sciences 29 50 8 8 0 4 0 83 9 20
2022 Policy 25 41 13 13 9 0 0 66 22 70
2022 Project management 30 45 16 4 3 3 0 77 7 75
2022 Other services to the public 21 39 10 17 12 1 0 60 30 220
2022 None of the above 29 33 12 16 6 3 1 65 23 185
2020 Client contact centre 39 32 15 8 5 2 0 72 13 250
2020 Health care practitioners 38 42 9 5 5 1 0 81 10 255
2020 Communications or public affairs 50 29 6 8 6 0 0 79 14 75
2020 Access to information and privacy 66 31 0 3 0 0 0 97 3 30
2020 Security 67 18 16 0 0 0 0 84 0 15
2020 Legal services 59 23 5 6 6 0 0 82 13 60
2020 Administration and operations 44 31 11 7 4 2 0 77 12 600
2020 Human resources 45 32 11 7 2 2 0 79 10 105
2020 Financial management 40 28 18 6 5 4 0 70 11 85
2020 Procurement 32 45 23 0 0 0 0 77 0 10
2020 Information management 43 30 6 6 12 3 0 75 19 35
2020 Information technology 41 37 14 4 3 0 0 79 8 105
2020 Internal audit 47 47 0 6 0 0 0 94 6 15
2020 Evaluation 60 29 6 0 0 6 0 94 0 15
2020 Data sciences 56 16 11 9 4 4 0 75 13 20
2020 Policy 41 33 12 14 0 0 0 74 14 65
2020 Project management 41 36 16 5 2 0 0 77 6 60
2020 Other services to the public 43 28 14 8 5 1 1 73 13 295
2020 None of the above 46 27 12 8 5 2 0 75 13 235
2019 Client contact centre 27 36 15 12 10 1 0 63 22 250
2019 Health care practitioners 28 39 9 14 11 0 0 66 24 200
2019 Communications or public affairs 27 37 15 17 5 0 0 63 22 65
2019 Access to information and privacy 61 26 6 8 0 0 0 87 8 30
2019 Security 49 32 20 0 0 0 0 80 0 10
2019 Legal services 29 40 6 12 14 0 0 68 26 50
2019 Administration and operations 28 37 13 12 10 0 0 65 21 505
2019 Human resources 36 33 14 12 5 1 0 70 17 115
2019 Financial management 28 42 11 16 4 0 0 70 19 80
2019 Procurement 35 17 39 9 0 0 0 52 9 10
2019 Information management 39 32 8 11 11 0 0 71 21 35
2019 Information technology 32 40 12 8 4 4 0 75 12 105
2019 Internal audit 56 27 18 0 0 0 0 82 0 10
2019 Evaluation 23 46 0 9 23 0 0 69 31 10
2019 Data sciences 56 30 10 5 0 0 0 86 5 15
2019 Policy 21 37 24 14 3 0 0 59 17 60
2019 Project management 21 52 15 6 7 0 0 72 13 65
2019 Other services to the public 24 30 18 13 14 0 0 55 27 220
2019 None of the above 32 30 12 16 8 0 1 63 25 240

Question 83. Of those who indicated that they are a supervisor: I am equipped to support employees in my work unit who are experiencing mental health issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 63 7 0 0 0 0 93 0 30
2024 Health care practitioners 34 38 10 18 0 0 0 72 18 10
2024 Communications or public affairs 11 61 12 7 4 5 0 76 11 25
2024 Legal services 11 72 0 8 0 9 0 91 9 10
2024 Administration and operations 22 58 7 9 4 0 0 80 13 145
2024 Human resources 31 56 3 10 0 0 0 87 10 30
2024 Financial management 15 55 9 10 5 5 0 74 16 20
2024 Information technology 20 62 10 9 0 0 0 81 9 30
2024 Policy 0 36 19 38 7 0 0 36 45 15
2024 Project management 19 46 17 7 11 0 0 65 18 10
2024 Other services to the public 26 53 3 3 15 0 0 80 18 35
2024 None of the above 20 39 24 12 0 5 0 62 13 30
2022 Client contact centre 26 57 4 3 6 3 0 86 10 30
2022 Health care practitioners 14 65 6 15 0 0 0 79 15 15
2022 Communications or public affairs 19 45 5 30 0 0 0 65 30 20
2022 Administration and operations 27 57 5 7 2 1 0 86 9 100
2022 Human resources 10 63 6 13 8 0 0 73 21 30
2022 Financial management 8 44 16 28 4 0 0 52 32 25
2022 Information technology 32 38 17 5 0 0 8 76 6 30
2022 Policy 18 55 4 14 8 0 0 74 22 20
2022 Project management 35 57 8 0 0 0 0 92 0 25
2022 Other services to the public 11 68 8 8 5 0 0 79 13 35
2022 None of the above 34 63 0 0 0 3 0 100 0 35
2020 Client contact centre 36 43 10 7 3 0 0 80 10 30
2020 Health care practitioners 50 38 6 6 0 0 0 88 6 15
2020 Communications or public affairs 17 58 13 9 4 0 0 75 13 25
2020 Administration and operations 29 49 12 9 1 0 1 78 10 115
2020 Human resources 31 56 7 0 6 0 0 88 6 35
2020 Financial management 24 38 14 21 3 0 0 62 24 30
2020 Information technology 33 48 8 10 0 0 0 81 10 40
2020 Policy 21 52 16 11 0 0 0 73 11 20
2020 Project management 32 30 17 17 0 0 4 65 18 25
2020 Other services to the public 30 43 7 16 2 2 0 75 19 45
2020 None of the above 37 43 8 6 3 0 3 83 9 35
2019 Client contact centre 21 59 8 8 4 0 0 80 12 25
2019 Health care practitioners 39 42 19 0 0 0 0 81 0 10
2019 Communications or public affairs 14 35 26 6 13 0 7 53 20 15
2019 Administration and operations 15 55 18 9 2 0 1 71 11 95
2019 Human resources 25 43 21 11 0 0 0 68 11 35
2019 Financial management 23 55 9 13 0 0 0 78 13 20
2019 Information technology 26 45 14 9 3 0 3 73 12 35
2019 Policy 21 41 24 7 0 7 0 67 7 15
2019 Project management 29 50 11 11 0 0 0 79 11 20
2019 Other services to the public 29 56 12 3 0 0 0 85 3 30
2019 None of the above 10 57 24 6 0 3 0 69 6 30

Work-related stress

Question 73a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 31 17 9 6 1 2 35 65 175
2024 Health care practitioners 42 27 19 7 4 0 1 42 58 180
2024 Communications or public affairs 32 36 15 9 7 0 1 33 67 65
2024 Access to information and privacy 52 16 25 7 0 0 0 52 48 15
2024 Security 61 11 21 8 0 0 0 61 39 10
2024 Legal services 19 35 24 6 15 0 1 20 80 65
2024 Administration and operations 37 28 18 8 6 0 2 38 62 510
2024 Human resources 43 25 11 4 15 0 2 44 56 115
2024 Financial management 42 35 13 3 7 0 0 42 58 55
2024 Procurement 17 54 11 18 0 0 0 17 83 10
2024 Real property 35 51 0 8 0 0 6 38 62 15
2024 Information management 40 29 14 5 5 4 2 43 57 25
2024 Information technology 29 43 16 4 6 0 2 29 71 105
2024 Internal audit 27 33 17 0 23 0 0 27 73 10
2024 Data sciences 40 31 10 5 14 0 0 40 60 25
2024 Policy 40 37 17 6 0 0 0 40 60 50
2024 Project management 36 31 16 7 3 0 6 38 62 60
2024 Other services to the public 36 29 16 9 9 0 0 36 64 205
2024 None of the above 41 27 15 7 8 2 1 42 58 170
2022 Client contact centre 32 28 18 9 12 0 1 165
2022 Health care practitioners 41 32 13 5 8 0 1 280
2022 Communications or public affairs 36 35 15 10 4 0 0 65
2022 Access to information and privacy 63 21 15 0 0 0 0 20
2022 Security 66 9 17 0 8 0 0 10
2022 Legal services 24 17 20 17 12 5 5 50
2022 Administration and operations 31 33 16 9 9 0 1 470
2022 Human resources 50 29 14 3 5 0 0 95
2022 Financial management 39 38 8 8 7 0 0 65
2022 Information management 45 27 9 5 15 0 0 35
2022 Information technology 28 28 20 11 12 0 1 115
2022 Internal audit 58 18 8 15 0 0 0 15
2022 Evaluation 37 51 0 12 0 0 0 15
2022 Data sciences 48 25 18 4 5 0 0 20
2022 Policy 31 43 11 5 9 0 1 70
2022 Project management 43 32 7 8 9 0 0 75
2022 Other services to the public 27 37 15 9 10 0 1 215
2022 None of the above 37 30 16 8 8 0 1 180
2020 Client contact centre 30 26 26 8 10 0 0 245
2020 Health care practitioners 39 28 18 7 8 1 0 255
2020 Communications or public affairs 33 28 21 14 4 0 0 75
2020 Access to information and privacy 39 37 10 11 3 0 0 30
2020 Security 44 22 33 0 0 0 0 15
2020 Legal services 33 35 19 9 2 0 2 60
2020 Administration and operations 34 31 19 8 7 0 1 600
2020 Human resources 36 38 14 8 3 0 1 105
2020 Financial management 34 34 19 7 7 0 0 85
2020 Procurement 34 23 25 8 11 0 0 10
2020 Information management 43 33 12 3 9 0 0 35
2020 Information technology 34 25 26 10 5 0 0 105
2020 Internal audit 27 33 20 7 13 0 0 15
2020 Evaluation 17 59 12 12 0 0 0 15
2020 Data sciences 36 45 16 0 3 0 0 20
2020 Policy 39 32 13 8 8 0 0 65
2020 Project management 33 25 24 6 10 0 2 60
2020 Other services to the public 37 26 22 8 6 0 0 295
2020 None of the above 38 27 18 9 8 0 0 230
2019 Client contact centre 20 24 19 15 20 0 2 250
2019 Health care practitioners 24 28 24 8 16 0 0 200
2019 Communications or public affairs 33 23 18 14 10 2 0 65
2019 Access to information and privacy 30 34 23 14 0 0 0 30
2019 Security 29 29 32 10 0 0 0 10
2019 Legal services 14 24 35 10 16 2 0 50
2019 Administration and operations 18 30 24 14 14 0 0 505
2019 Human resources 18 44 17 10 10 0 1 115
2019 Financial management 25 27 25 11 13 0 0 75
2019 Procurement 28 23 35 15 0 0 0 10
2019 Information management 19 28 12 13 25 0 3 35
2019 Information technology 21 32 25 7 14 0 0 105
2019 Internal audit 40 43 10 8 0 0 0 10
2019 Evaluation 0 17 32 22 30 0 0 10
2019 Data sciences 16 39 15 20 10 0 0 15
2019 Policy 17 36 19 11 17 0 0 60
2019 Project management 17 31 21 13 18 0 0 65
2019 Other services to the public 20 27 23 12 18 0 0 220
2019 None of the above 28 26 19 11 16 0 1 245

Question 73b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 22 24 12 15 0 4 24 76 175
2024 Health care practitioners 17 25 25 18 15 0 0 17 83 180
2024 Communications or public affairs 13 31 16 17 23 0 0 13 87 65
2024 Access to information and privacy 41 18 14 10 17 0 0 41 59 15
2024 Security 47 40 13 0 0 0 0 47 53 10
2024 Legal services 14 32 25 18 10 0 1 14 86 65
2024 Administration and operations 20 30 24 13 12 0 1 21 79 510
2024 Human resources 24 27 30 8 11 0 1 25 75 115
2024 Financial management 29 25 27 5 12 0 2 30 70 55
2024 Procurement 17 16 32 0 35 0 0 17 83 10
2024 Real property 27 25 34 8 6 0 0 27 73 15
2024 Information management 26 46 10 7 11 0 0 26 74 25
2024 Information technology 23 33 30 9 4 0 1 23 77 105
2024 Internal audit 60 33 7 0 0 0 0 60 40 10
2024 Data sciences 25 22 18 23 12 0 0 25 75 25
2024 Policy 32 31 15 13 10 0 0 32 68 50
2024 Project management 29 31 24 10 6 0 0 29 71 60
2024 Other services to the public 11 23 25 14 26 0 0 11 89 210
2024 None of the above 20 26 28 11 12 2 1 21 79 175
2022 Client contact centre 15 19 22 13 28 0 3 160
2022 Health care practitioners 14 24 24 12 25 1 0 280
2022 Communications or public affairs 22 28 20 15 15 0 0 65
2022 Access to information and privacy 31 34 31 0 4 0 0 20
2022 Security 0 37 38 17 8 0 0 10
2022 Legal services 8 10 23 20 35 3 0 50
2022 Administration and operations 21 31 20 12 16 0 0 475
2022 Human resources 21 28 17 15 19 0 0 95
2022 Financial management 12 24 25 21 17 0 0 65
2022 Information management 30 24 25 11 8 0 2 35
2022 Information technology 20 31 33 10 5 1 1 115
2022 Internal audit 37 29 26 8 0 0 0 15
2022 Evaluation 13 52 18 11 6 0 0 15
2022 Data sciences 18 28 31 15 8 0 0 20
2022 Policy 11 43 16 14 14 1 0 70
2022 Project management 20 26 28 11 15 0 0 75
2022 Other services to the public 6 19 19 16 39 0 0 215
2022 None of the above 17 25 24 14 19 0 0 185
2020 Client contact centre 23 22 25 16 12 1 0 245
2020 Health care practitioners 25 23 23 12 14 2 1 255
2020 Communications or public affairs 30 22 22 10 15 0 0 75
2020 Access to information and privacy 24 49 10 7 7 3 0 30
2020 Security 15 63 22 0 0 0 0 15
2020 Legal services 15 27 30 15 13 0 0 60
2020 Administration and operations 25 28 22 11 12 1 1 600
2020 Human resources 22 19 27 21 12 0 0 105
2020 Financial management 30 18 25 19 8 0 0 85
2020 Procurement 34 19 25 15 8 0 0 10
2020 Information management 20 28 38 10 0 0 3 35
2020 Information technology 19 32 28 10 11 0 0 105
2020 Internal audit 7 40 33 7 13 0 0 15
2020 Evaluation 43 29 17 6 5 0 0 15
2020 Data sciences 19 37 32 8 4 0 0 20
2020 Policy 17 31 22 17 13 0 0 65
2020 Project management 23 32 20 20 5 0 0 60
2020 Other services to the public 18 22 22 17 19 2 0 295
2020 None of the above 18 23 27 11 18 2 0 230
2019 Client contact centre 21 20 24 14 19 1 1 250
2019 Health care practitioners 18 22 28 12 21 0 0 200
2019 Communications or public affairs 14 41 27 13 5 0 0 65
2019 Access to information and privacy 29 38 14 7 13 0 0 30
2019 Security 20 41 29 10 0 0 0 10
2019 Legal services 13 24 23 10 29 0 0 50
2019 Administration and operations 20 29 24 12 14 0 0 505
2019 Human resources 15 28 29 13 15 0 0 115
2019 Financial management 23 32 25 10 8 0 1 75
2019 Procurement 26 44 15 15 0 0 0 10
2019 Information management 39 22 17 17 3 3 0 35
2019 Information technology 17 23 28 19 12 0 0 105
2019 Evaluation 9 40 39 13 0 0 0 10
2019 Data sciences 24 34 20 12 10 0 0 15
2019 Policy 14 45 21 14 6 0 0 60
2019 Project management 22 20 31 21 6 0 0 65
2019 Other services to the public 13 20 20 18 30 0 0 220
2019 None of the above 19 22 24 17 16 0 2 245

Question 73c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 22 20 9 7 1 11 34 66 175
2024 Health care practitioners 31 24 26 10 7 1 1 32 68 180
2024 Communications or public affairs 11 32 25 10 20 0 1 11 89 65
2024 Access to information and privacy 35 40 8 4 13 0 0 35 65 15
2024 Security 50 37 13 0 0 0 0 50 50 10
2024 Legal services 40 28 20 7 1 0 4 41 59 65
2024 Administration and operations 35 26 20 10 7 0 3 36 64 510
2024 Human resources 39 27 23 4 6 0 0 39 61 115
2024 Financial management 39 28 18 5 6 0 4 41 59 55
2024 Procurement 25 19 21 11 24 0 0 25 75 10
2024 Real property 27 25 31 10 8 0 0 27 73 15
2024 Information management 34 44 3 13 2 0 4 35 65 25
2024 Information technology 34 31 18 10 5 0 2 35 65 105
2024 Internal audit 69 31 0 0 0 0 0 69 31 10
2024 Data sciences 21 29 30 17 3 0 0 21 79 25
2024 Policy 25 33 21 10 8 0 3 26 74 50
2024 Project management 31 30 25 7 5 2 0 32 68 60
2024 Other services to the public 27 24 21 15 12 0 0 28 72 210
2024 None of the above 33 26 22 8 9 2 1 34 66 175
2022 Client contact centre 28 20 20 13 13 1 6 165
2022 Health care practitioners 27 29 17 9 16 1 1 280
2022 Communications or public affairs 22 32 16 17 13 0 0 65
2022 Access to information and privacy 45 23 12 20 0 0 0 20
2022 Security 18 29 45 8 0 0 0 10
2022 Legal services 13 25 23 15 12 3 10 50
2022 Administration and operations 31 29 19 10 8 0 3 475
2022 Human resources 32 28 17 16 7 0 0 95
2022 Financial management 30 27 22 12 9 0 0 65
2022 Information management 37 21 24 9 6 0 3 35
2022 Information technology 35 28 26 4 4 0 3 115
2022 Internal audit 58 25 17 0 0 0 0 15
2022 Evaluation 12 60 23 0 6 0 0 15
2022 Data sciences 22 32 41 0 5 0 0 20
2022 Policy 11 28 19 20 19 1 1 70
2022 Project management 27 34 24 7 8 0 0 75
2022 Other services to the public 15 25 20 16 23 0 0 215
2022 None of the above 23 29 19 12 12 1 2 185
2020 Client contact centre 39 26 16 8 7 1 3 245
2020 Health care practitioners 37 23 19 11 6 3 2 255
2020 Communications or public affairs 30 33 15 14 9 0 0 75
2020 Access to information and privacy 35 38 17 7 0 3 0 30
2020 Security 22 45 22 10 0 0 0 15
2020 Legal services 43 28 14 10 3 0 2 60
2020 Administration and operations 39 26 17 8 7 1 2 600
2020 Human resources 27 28 28 8 7 2 1 105
2020 Financial management 35 26 20 15 4 0 0 85
2020 Procurement 45 17 15 8 15 0 0 10
2020 Information management 49 20 22 9 0 0 0 35
2020 Information technology 22 41 27 4 6 0 1 105
2020 Internal audit 27 47 6 13 7 0 0 15
2020 Evaluation 54 40 0 0 5 0 0 15
2020 Data sciences 27 36 20 8 8 0 0 20
2020 Policy 31 25 19 19 6 0 0 65
2020 Project management 23 40 17 15 5 0 0 60
2020 Other services to the public 29 27 21 9 9 3 1 295
2020 None of the above 33 27 17 9 11 3 1 230
2019 Client contact centre 32 21 22 10 9 1 4 250
2019 Health care practitioners 31 27 19 12 10 0 2 200
2019 Communications or public affairs 21 42 25 11 0 0 1 60
2019 Access to information and privacy 50 27 7 6 10 0 0 30
2019 Security 20 49 12 20 0 0 0 10
2019 Legal services 27 37 20 4 12 0 0 50
2019 Administration and operations 31 32 18 10 8 0 1 500
2019 Human resources 24 25 24 17 10 0 0 115
2019 Financial management 38 28 21 5 5 0 3 80
2019 Procurement 26 35 15 24 0 0 0 10
2019 Information management 45 22 16 12 3 3 0 35
2019 Information technology 20 33 24 12 8 0 2 105
2019 Internal audit 40 40 20 0 0 0 0 10
2019 Evaluation 35 8 26 8 24 0 0 10
2019 Data sciences 24 40 11 15 10 0 0 15
2019 Policy 24 37 23 11 5 0 0 60
2019 Project management 26 22 36 12 5 0 0 65
2019 Other services to the public 24 24 20 15 15 0 1 220
2019 None of the above 31 24 21 11 11 0 2 245

Question 73d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 23 25 9 11 4 4 25 75 175
2024 Health care practitioners 27 25 22 12 11 4 0 28 72 180
2024 Communications or public affairs 17 14 19 24 22 2 1 17 83 65
2024 Access to information and privacy 41 22 17 8 13 0 0 41 59 15
2024 Security 44 31 11 13 0 0 0 44 56 10
2024 Legal services 21 20 27 16 10 3 3 23 77 65
2024 Administration and operations 29 27 19 12 10 1 2 30 70 510
2024 Human resources 33 27 16 11 10 0 1 34 66 115
2024 Financial management 39 29 18 7 7 0 0 39 61 55
2024 Procurement 25 28 12 11 24 0 0 25 75 10
2024 Real property 21 25 21 26 6 0 0 21 79 15
2024 Information management 20 28 35 3 14 0 0 20 80 25
2024 Information technology 17 32 26 10 14 1 1 17 83 105
2024 Internal audit 21 45 25 10 0 0 0 21 79 10
2024 Data sciences 23 22 29 20 5 0 0 23 77 25
2024 Policy 31 35 18 4 13 0 0 31 69 50
2024 Project management 28 34 18 11 8 0 0 28 72 60
2024 Other services to the public 19 29 18 12 20 1 0 20 80 210
2024 None of the above 31 27 19 11 11 2 0 31 69 175
2022 Client contact centre 15 11 26 17 27 2 2 165
2022 Health care practitioners 24 22 19 10 23 1 1 280
2022 Communications or public affairs 17 34 15 15 18 0 1 65
2022 Access to information and privacy 28 24 21 23 4 0 0 20
2022 Security 0 29 28 27 17 0 0 10
2022 Legal services 8 14 20 26 31 0 2 50
2022 Administration and operations 26 24 21 12 15 0 2 475
2022 Human resources 21 25 15 12 25 1 1 95
2022 Financial management 15 29 22 12 20 0 1 65
2022 Information management 31 20 24 16 7 0 2 35
2022 Information technology 21 25 26 12 14 1 1 115
2022 Internal audit 14 51 25 10 0 0 0 15
2022 Evaluation 18 9 50 12 12 0 0 15
2022 Data sciences 27 18 46 0 8 0 0 20
2022 Policy 21 36 16 10 14 1 1 70
2022 Project management 25 29 15 11 20 0 0 75
2022 Other services to the public 9 16 20 16 37 0 0 215
2022 None of the above 21 19 19 18 20 0 2 185
2020 Client contact centre 25 28 16 16 13 2 0 245
2020 Health care practitioners 32 20 20 10 13 4 0 255
2020 Communications or public affairs 30 34 15 11 10 0 0 75
2020 Access to information and privacy 35 28 17 14 3 3 0 30
2020 Security 22 30 37 10 0 0 0 15
2020 Legal services 24 23 25 16 11 0 0 60
2020 Administration and operations 33 25 18 11 10 2 2 595
2020 Human resources 30 16 25 12 16 0 1 105
2020 Financial management 38 26 19 10 6 0 0 80
2020 Procurement 41 26 17 8 8 0 0 10
2020 Information management 30 20 20 17 13 0 0 35
2020 Information technology 18 34 23 16 10 0 0 105
2020 Internal audit 34 33 6 21 6 0 0 15
2020 Evaluation 32 34 6 11 11 6 0 15
2020 Data sciences 36 33 20 4 8 0 0 20
2020 Policy 31 25 21 18 5 0 0 65
2020 Project management 31 28 16 20 5 0 0 60
2020 Other services to the public 22 21 19 15 19 3 0 295
2020 None of the above 24 23 19 14 15 4 1 230
2019 Client contact centre 24 20 18 18 18 2 1 250
2019 Health care practitioners 20 18 27 14 19 0 2 200
2019 Communications or public affairs 18 28 23 18 11 0 1 65
2019 Access to information and privacy 46 21 17 7 9 0 0 30
2019 Security 22 29 29 20 0 0 0 10
2019 Legal services 8 29 27 10 26 0 0 50
2019 Administration and operations 24 28 18 14 15 1 0 505
2019 Human resources 30 24 17 19 10 0 0 115
2019 Financial management 28 28 21 11 7 1 3 80
2019 Procurement 44 32 17 8 0 0 0 10
2019 Information management 29 23 24 8 15 0 3 35
2019 Information technology 14 34 24 18 11 0 0 105
2019 Internal audit 42 28 10 20 0 0 0 10
2019 Evaluation 16 17 16 16 36 0 0 10
2019 Data sciences 14 48 16 11 10 0 0 15
2019 Policy 29 35 18 11 6 0 0 60
2019 Project management 25 27 29 12 7 0 0 65
2019 Other services to the public 15 16 17 19 32 0 0 220
2019 None of the above 20 23 17 15 21 2 2 245

Question 73e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 58 14 3 3 0 1 21 74 26 175
2024 Health care practitioners 64 13 4 4 1 0 15 75 25 180
2024 Communications or public affairs 40 25 14 7 10 2 2 41 59 65
2024 Access to information and privacy 63 23 0 4 0 0 10 70 30 15
2024 Security 76 11 0 0 0 0 13 87 13 10
2024 Legal services 62 17 3 4 3 0 10 69 31 65
2024 Administration and operations 63 15 5 3 2 1 10 71 29 510
2024 Human resources 62 17 7 3 5 0 7 66 34 115
2024 Financial management 64 17 10 1 6 0 2 65 35 55
2024 Procurement 25 43 0 11 9 0 11 28 72 10
2024 Real property 47 23 6 10 0 6 8 54 46 15
2024 Information management 61 27 0 3 0 0 8 67 33 25
2024 Information technology 62 23 9 1 0 0 5 65 35 105
2024 Internal audit 86 8 0 0 0 0 6 92 8 10
2024 Data sciences 53 27 6 6 0 0 7 57 43 25
2024 Policy 63 23 3 6 5 0 0 63 37 50
2024 Project management 59 20 8 4 0 2 8 65 35 60
2024 Other services to the public 68 11 7 2 2 0 10 76 24 210
2024 None of the above 65 11 6 5 2 2 10 74 26 175
2022 Client contact centre 54 17 6 4 3 1 16 165
2022 Health care practitioners 59 14 9 3 2 1 12 280
2022 Communications or public affairs 54 23 8 7 9 0 0 65
2022 Access to information and privacy 76 13 0 4 0 0 7 20
2022 Security 55 26 18 0 0 0 0 10
2022 Legal services 41 18 8 10 7 2 13 50
2022 Administration and operations 60 16 7 3 2 1 11 470
2022 Human resources 57 13 9 10 7 0 4 95
2022 Financial management 53 21 6 9 4 0 7 65
2022 Information management 68 15 7 0 0 0 10 35
2022 Information technology 67 20 9 1 1 0 3 115
2022 Internal audit 81 0 10 8 0 0 0 15
2022 Evaluation 64 24 6 0 0 0 6 15
2022 Data sciences 71 16 5 4 5 0 0 20
2022 Policy 50 29 5 9 7 0 0 70
2022 Project management 56 17 13 7 1 0 7 75
2022 Other services to the public 62 16 6 2 4 1 9 215
2022 None of the above 55 16 9 5 2 2 12 185
2020 Client contact centre 70 11 6 2 2 1 8 245
2020 Health care practitioners 59 18 8 4 2 2 7 255
2020 Communications or public affairs 55 23 9 6 6 0 0 75
2020 Access to information and privacy 77 10 3 0 3 0 7 30
2020 Security 85 15 0 0 0 0 0 15
2020 Legal services 64 18 7 3 5 0 3 60
2020 Administration and operations 61 17 10 5 3 1 4 600
2020 Human resources 42 23 20 5 3 2 5 105
2020 Financial management 46 25 10 8 5 3 3 85
2020 Information management 65 15 8 3 0 0 9 35
2020 Information technology 52 29 12 3 4 0 0 105
2020 Internal audit 74 6 13 7 0 0 0 15
2020 Evaluation 65 18 11 0 0 0 6 15
2020 Data sciences 47 36 9 4 4 0 0 20
2020 Policy 47 24 12 11 5 2 0 65
2020 Project management 52 32 7 7 2 0 2 60
2020 Other services to the public 61 19 9 3 2 1 5 290
2020 None of the above 54 18 11 5 4 2 7 230
2019 Client contact centre 64 19 5 1 1 1 9 245
2019 Health care practitioners 60 20 9 2 3 1 5 200
2019 Communications or public affairs 50 28 13 5 2 0 3 65
2019 Access to information and privacy 77 10 0 2 4 0 7 30
2019 Security 61 20 10 0 0 0 10 10
2019 Legal services 49 21 10 6 4 0 10 50
2019 Administration and operations 57 21 8 5 3 0 6 500
2019 Human resources 52 26 9 3 5 0 5 115
2019 Financial management 44 32 13 1 6 0 4 75
2019 Procurement 76 24 0 0 0 0 0 10
2019 Information management 85 8 3 0 0 0 3 35
2019 Information technology 42 28 18 1 9 0 1 105
2019 Evaluation 55 24 13 0 0 0 7 10
2019 Data sciences 58 25 10 0 6 0 0 15
2019 Policy 52 29 9 8 2 0 0 60
2019 Project management 46 25 15 10 2 0 1 65
2019 Other services to the public 56 22 10 4 3 0 5 220
2019 None of the above 53 18 16 3 3 0 7 245

Question 73f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 17 21 10 16 1 1 34 66 175
2024 Health care practitioners 37 19 20 10 14 0 0 37 63 180
2024 Communications or public affairs 22 30 17 12 17 2 0 22 78 65
2024 Access to information and privacy 57 16 4 8 14 0 0 57 43 15
2024 Security 69 21 0 11 0 0 0 69 31 10
2024 Legal services 42 26 11 8 10 0 3 43 57 65
2024 Administration and operations 26 29 18 11 14 0 1 27 73 510
2024 Human resources 25 32 16 10 15 0 1 26 74 115
2024 Financial management 38 21 22 11 6 0 1 39 61 55
2024 Procurement 29 36 21 0 14 0 0 29 71 10
2024 Real property 17 48 8 13 8 0 6 18 82 15
2024 Information management 22 28 14 13 20 0 2 23 77 25
2024 Information technology 29 22 21 12 16 0 0 29 71 105
2024 Internal audit 23 25 17 17 19 0 0 23 77 10
2024 Data sciences 21 27 18 26 5 0 3 22 78 25
2024 Policy 42 19 11 14 15 0 0 42 58 50
2024 Project management 29 33 24 7 7 0 0 29 71 60
2024 Other services to the public 27 22 16 13 21 0 1 27 73 210
2024 None of the above 28 26 17 12 16 2 0 29 71 175
2022 Client contact centre 36 31 17 8 7 0 0 165
2022 Health care practitioners 37 24 20 6 11 1 1 280
2022 Communications or public affairs 35 25 16 11 13 0 0 65
2022 Access to information and privacy 53 19 11 8 9 0 0 20
2022 Security 46 17 36 0 0 0 0 10
2022 Legal services 24 37 17 8 9 0 5 50
2022 Administration and operations 38 29 18 9 5 1 0 475
2022 Human resources 35 23 17 15 10 0 0 95
2022 Financial management 30 29 24 7 10 0 0 65
2022 Information management 28 37 25 2 3 0 5 35
2022 Information technology 30 37 20 7 3 0 2 115
2022 Internal audit 32 30 22 8 8 0 0 15
2022 Evaluation 25 40 23 11 0 0 0 15
2022 Data sciences 28 38 16 9 9 0 0 20
2022 Policy 34 25 16 13 13 0 0 70
2022 Project management 37 27 16 10 7 2 0 75
2022 Other services to the public 22 32 19 12 15 0 1 220
2022 None of the above 32 30 21 9 9 0 0 185
2020 Client contact centre 36 31 15 7 11 0 0 245
2020 Health care practitioners 36 27 20 8 8 0 1 255
2020 Communications or public affairs 33 24 20 10 13 0 0 75
2020 Access to information and privacy 59 24 7 7 3 0 0 30
2020 Security 68 32 0 0 0 0 0 15
2020 Legal services 43 33 8 10 5 0 2 60
2020 Administration and operations 34 26 19 12 8 0 1 600
2020 Human resources 25 33 23 12 7 0 0 105
2020 Financial management 28 29 20 14 8 0 0 85
2020 Procurement 62 0 23 15 0 0 0 10
2020 Information management 52 35 3 6 3 0 0 35
2020 Information technology 36 37 18 6 3 0 0 105
2020 Internal audit 34 39 13 14 0 0 0 15
2020 Evaluation 46 25 0 29 0 0 0 15
2020 Data sciences 36 20 23 8 11 0 0 20
2020 Policy 31 33 13 12 11 0 0 65
2020 Project management 27 40 13 13 7 0 0 60
2020 Other services to the public 35 27 21 10 8 0 0 295
2020 None of the above 35 27 19 10 9 0 0 230
2019 Client contact centre 41 27 18 9 6 0 0 250
2019 Health care practitioners 41 26 19 7 7 0 1 200
2019 Communications or public affairs 29 38 17 12 4 0 0 65
2019 Access to information and privacy 54 30 10 2 4 0 0 30
2019 Security 59 10 22 10 0 0 0 10
2019 Legal services 35 39 17 4 4 0 0 50
2019 Administration and operations 37 30 17 9 8 0 0 505
2019 Human resources 45 22 18 10 6 0 0 115
2019 Financial management 35 36 17 4 6 0 1 80
2019 Procurement 54 36 10 0 0 0 0 10
2019 Information management 53 17 21 3 3 3 0 35
2019 Information technology 35 27 24 7 8 0 0 105
2019 Evaluation 23 26 44 0 7 0 0 10
2019 Data sciences 30 34 5 5 25 0 0 15
2019 Policy 35 31 23 6 5 0 0 60
2019 Project management 29 39 17 9 6 0 0 65
2019 Other services to the public 28 34 20 9 9 0 0 220
2019 None of the above 36 30 19 7 8 0 0 240

Question 73g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 27 22 23 14 10 0 3 28 72 175
2024 Health care practitioners 28 30 16 10 12 2 2 29 71 180
2024 Communications or public affairs 18 25 27 13 15 2 0 18 82 65
2024 Access to information and privacy 59 27 10 0 4 0 0 59 41 15
2024 Security 39 38 24 0 0 0 0 39 61 10
2024 Legal services 52 20 13 6 6 0 4 54 46 65
2024 Administration and operations 30 32 21 7 7 1 2 31 69 510
2024 Human resources 29 34 18 4 14 0 1 30 70 115
2024 Financial management 39 35 20 5 2 0 0 39 61 55
2024 Procurement 19 69 0 0 11 0 0 19 81 10
2024 Real property 34 45 14 0 8 0 0 34 66 15
2024 Information management 54 24 4 10 8 0 0 54 46 25
2024 Information technology 32 28 24 8 6 1 1 33 67 105
2024 Internal audit 29 46 17 8 0 0 0 29 71 10
2024 Data sciences 28 18 26 14 10 0 3 29 71 25
2024 Policy 30 30 12 17 9 0 3 30 70 50
2024 Project management 23 33 19 19 6 0 0 23 77 60
2024 Other services to the public 18 29 18 13 20 1 0 19 81 210
2024 None of the above 26 30 19 13 7 4 2 28 72 175
2022 Client contact centre 21 34 20 12 10 2 1 165
2022 Health care practitioners 29 32 15 11 9 1 2 280
2022 Communications or public affairs 22 42 15 11 11 0 0 65
2022 Access to information and privacy 65 8 18 0 5 0 4 20
2022 Security 57 35 0 8 0 0 0 10
2022 Legal services 27 32 23 2 10 4 2 50
2022 Administration and operations 34 34 18 6 5 0 2 475
2022 Human resources 40 22 20 9 9 0 0 95
2022 Financial management 35 25 21 9 11 0 0 65
2022 Information management 28 24 38 0 8 0 2 35
2022 Information technology 31 36 22 7 2 0 1 115
2022 Internal audit 48 36 15 0 0 0 0 15
2022 Evaluation 24 34 36 0 6 0 0 15
2022 Data sciences 31 51 18 0 0 0 0 20
2022 Policy 27 26 12 21 11 1 2 70
2022 Project management 34 36 13 7 10 0 0 75
2022 Other services to the public 21 26 25 16 11 0 1 215
2022 None of the above 30 33 16 9 9 1 2 185
2020 Client contact centre 39 33 14 9 4 1 1 245
2020 Health care practitioners 34 30 20 7 4 2 2 255
2020 Communications or public affairs 34 37 18 5 6 0 0 75
2020 Access to information and privacy 83 13 3 0 0 0 0 30
2020 Security 44 41 15 0 0 0 0 15
2020 Legal services 51 22 15 8 3 0 0 60
2020 Administration and operations 43 32 15 5 3 1 1 600
2020 Human resources 39 30 21 8 1 1 0 105
2020 Financial management 35 31 21 6 6 1 0 85
2020 Procurement 49 36 8 8 0 0 0 10
2020 Information management 29 41 17 9 3 0 0 35
2020 Information technology 42 35 16 5 2 0 0 105
2020 Internal audit 41 46 7 6 0 0 0 15
2020 Evaluation 58 42 0 0 0 0 0 15
2020 Data sciences 51 20 11 8 4 0 5 20
2020 Policy 41 25 23 8 3 0 0 65
2020 Project management 33 41 20 7 0 0 0 60
2020 Other services to the public 33 36 18 7 4 1 2 290
2020 None of the above 36 30 18 8 4 2 3 235
2019 Client contact centre 30 31 22 9 5 0 2 250
2019 Health care practitioners 28 32 21 9 10 0 0 200
2019 Communications or public affairs 35 34 20 7 3 0 0 65
2019 Access to information and privacy 56 31 6 8 0 0 0 30
2019 Security 49 41 10 0 0 0 0 10
2019 Legal services 33 44 14 10 0 0 0 50
2019 Administration and operations 25 39 18 9 8 0 1 505
2019 Human resources 33 35 22 6 2 0 2 115
2019 Financial management 30 31 25 7 5 0 3 80
2019 Procurement 33 34 26 8 0 0 0 10
2019 Information management 23 30 31 6 6 3 3 35
2019 Information technology 28 36 22 8 5 0 1 105
2019 Evaluation 23 26 23 0 23 6 0 10
2019 Data sciences 36 49 14 0 0 0 0 15
2019 Policy 18 38 29 11 3 0 0 60
2019 Project management 19 45 24 9 3 0 0 65
2019 Other services to the public 30 30 18 14 8 0 0 220
2019 None of the above 28 31 18 12 10 1 1 245

Question 73h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 24 20 16 9 0 2 30 70 175
2024 Health care practitioners 23 35 17 11 12 1 1 23 77 180
2024 Communications or public affairs 20 16 15 23 27 0 0 20 80 65
2024 Access to information and privacy 49 32 7 4 8 0 0 49 51 15
2024 Security 48 39 0 13 0 0 0 48 52 10
2024 Legal services 44 25 9 15 3 0 4 46 54 65
2024 Administration and operations 25 26 25 12 9 1 2 26 74 515
2024 Human resources 28 28 23 9 10 1 1 29 71 115
2024 Financial management 35 41 12 8 4 0 0 35 65 55
2024 Procurement 0 53 21 0 25 0 0 0 100 10
2024 Real property 18 37 15 22 8 0 0 18 82 15
2024 Information management 40 31 18 5 6 0 0 40 60 25
2024 Information technology 22 35 21 17 5 1 0 22 78 105
2024 Internal audit 28 39 25 9 0 0 0 28 72 10
2024 Data sciences 12 31 29 12 15 0 0 12 88 25
2024 Policy 23 25 21 16 14 0 0 23 77 50
2024 Project management 19 35 21 15 11 0 0 19 81 60
2024 Other services to the public 15 27 18 17 22 0 0 15 85 210
2024 None of the above 24 27 17 13 13 3 3 26 74 175
2022 Client contact centre 22 27 17 14 21 0 1 165
2022 Health care practitioners 27 35 12 9 15 1 1 280
2022 Communications or public affairs 21 31 19 9 20 0 0 65
2022 Access to information and privacy 53 34 4 0 5 0 4 20
2022 Security 19 28 36 0 16 0 0 10
2022 Legal services 22 22 24 9 21 0 2 50
2022 Administration and operations 26 30 21 10 12 0 1 475
2022 Human resources 28 24 25 9 14 0 0 95
2022 Financial management 25 35 21 9 10 0 0 65
2022 Information management 27 33 15 14 10 0 0 35
2022 Information technology 19 34 23 14 7 1 2 115
2022 Internal audit 28 56 15 0 0 0 0 15
2022 Evaluation 12 52 19 0 12 0 6 15
2022 Data sciences 14 54 23 4 5 0 0 20
2022 Policy 8 27 29 17 18 1 0 70
2022 Project management 23 33 23 17 4 0 0 75
2022 Other services to the public 12 22 18 22 26 0 0 215
2022 None of the above 21 28 17 17 16 0 1 185
2020 Client contact centre 34 32 18 11 4 0 1 245
2020 Health care practitioners 29 28 21 13 6 3 1 255
2020 Communications or public affairs 35 25 21 13 6 0 0 75
2020 Access to information and privacy 59 37 0 3 0 0 0 30
2020 Security 30 33 30 7 0 0 0 15
2020 Legal services 38 25 21 13 3 0 0 60
2020 Administration and operations 33 31 19 10 5 0 1 600
2020 Human resources 25 33 21 17 4 0 0 105
2020 Financial management 38 29 19 10 5 0 0 85
2020 Procurement 49 28 15 8 0 0 0 10
2020 Information management 33 29 25 12 0 0 0 35
2020 Information technology 20 41 25 11 3 0 0 105
2020 Internal audit 59 21 6 7 7 0 0 15
2020 Evaluation 49 45 0 0 0 0 5 15
2020 Data sciences 41 23 23 4 8 0 0 20
2020 Policy 33 25 24 16 3 0 0 65
2020 Project management 22 38 25 12 3 0 0 60
2020 Other services to the public 25 28 23 12 10 1 0 295
2020 None of the above 25 34 21 11 6 1 2 235
2019 Client contact centre 27 24 24 14 10 0 1 250
2019 Health care practitioners 19 28 23 16 13 1 0 200
2019 Communications or public affairs 15 44 26 15 0 0 0 65
2019 Access to information and privacy 41 43 5 4 7 0 0 30
2019 Security 29 51 10 10 0 0 0 10
2019 Legal services 45 21 16 10 8 0 0 50
2019 Administration and operations 21 32 24 14 9 0 0 505
2019 Human resources 24 29 21 13 11 0 1 115
2019 Financial management 27 31 21 13 5 1 1 80
2019 Procurement 17 43 9 32 0 0 0 10
2019 Information management 17 28 38 8 6 0 3 35
2019 Information technology 13 40 27 9 11 0 0 105
2019 Internal audit 28 62 0 10 0 0 0 10
2019 Evaluation 17 40 13 7 23 0 0 10
2019 Data sciences 34 30 15 5 16 0 0 15
2019 Policy 13 30 32 13 11 0 0 60
2019 Project management 11 34 28 15 12 0 0 65
2019 Other services to the public 17 20 22 26 14 0 0 220
2019 None of the above 23 25 21 12 16 0 1 240

Question 73i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 41 22 15 12 6 1 3 42 58 175
2024 Health care practitioners 43 30 13 8 6 1 0 43 57 180
2024 Communications or public affairs 17 19 20 22 22 0 0 17 83 65
2024 Access to information and privacy 56 21 9 0 14 0 0 56 44 15
2024 Security 55 20 0 24 0 0 0 55 45 10
2024 Legal services 63 21 6 4 3 0 3 65 35 65
2024 Administration and operations 34 30 16 10 6 0 3 35 65 510
2024 Human resources 36 29 15 10 10 0 0 36 64 115
2024 Financial management 45 30 6 14 5 0 0 45 55 55
2024 Procurement 19 48 9 10 14 0 0 19 81 10
2024 Real property 18 53 6 14 8 0 0 18 82 15
2024 Information management 46 29 17 3 6 0 0 46 54 25
2024 Information technology 24 37 15 13 11 0 1 24 76 105
2024 Internal audit 60 16 16 8 0 0 0 60 40 10
2024 Data sciences 30 20 20 15 15 0 0 30 70 25
2024 Policy 22 26 18 10 24 0 0 22 78 50
2024 Project management 31 26 22 17 4 0 0 31 69 60
2024 Other services to the public 27 29 19 11 14 0 0 27 73 210
2024 None of the above 34 26 19 8 10 2 1 35 65 175
2022 Client contact centre 30 31 13 11 13 0 3 165
2022 Health care practitioners 40 33 11 5 9 1 1 280
2022 Communications or public affairs 26 28 15 14 17 0 0 65
2022 Access to information and privacy 49 42 0 4 5 0 0 20
2022 Security 39 18 35 0 8 0 0 10
2022 Legal services 40 27 19 4 4 0 6 50
2022 Administration and operations 34 31 14 11 8 0 2 475
2022 Human resources 35 24 19 9 11 0 1 95
2022 Financial management 41 15 22 6 13 0 2 65
2022 Information management 26 38 23 7 6 0 0 35
2022 Information technology 32 35 16 11 3 2 1 115
2022 Internal audit 53 30 17 0 0 0 0 15
2022 Evaluation 31 32 26 6 6 0 0 15
2022 Data sciences 26 57 7 4 5 0 0 20
2022 Policy 15 30 25 16 13 0 1 70
2022 Project management 25 25 35 11 4 0 0 75
2022 Other services to the public 22 28 22 13 15 0 1 220
2022 None of the above 31 31 17 10 10 2 0 185
2020 Client contact centre 42 30 14 9 4 0 0 245
2020 Health care practitioners 32 37 20 6 5 0 0 255
2020 Communications or public affairs 32 29 17 13 9 0 0 75
2020 Access to information and privacy 62 21 17 0 0 0 0 30
2020 Security 24 52 24 0 0 0 0 10
2020 Legal services 41 36 11 7 5 0 0 60
2020 Administration and operations 38 31 16 9 5 0 1 600
2020 Human resources 39 29 16 13 2 0 1 105
2020 Financial management 36 26 21 11 4 0 1 85
2020 Procurement 70 15 15 0 0 0 0 10
2020 Information management 36 22 31 12 0 0 0 35
2020 Information technology 37 33 18 9 4 0 0 105
2020 Internal audit 60 27 0 7 7 0 0 15
2020 Evaluation 50 39 6 0 0 0 5 15
2020 Data sciences 43 28 13 7 9 0 0 20
2020 Policy 36 30 24 8 3 0 0 65
2020 Project management 22 36 34 5 4 0 0 60
2020 Other services to the public 33 33 19 10 5 0 1 295
2020 None of the above 26 38 18 7 9 1 1 230
2019 Client contact centre 34 29 15 12 8 0 1 250
2019 Health care practitioners 28 32 18 10 13 0 0 200
2019 Communications or public affairs 23 33 29 12 3 0 0 65
2019 Access to information and privacy 64 24 6 3 3 0 0 30
2019 Security 68 10 12 10 0 0 0 10
2019 Legal services 47 29 8 14 2 0 0 50
2019 Administration and operations 23 35 21 13 8 0 0 505
2019 Human resources 21 35 23 13 8 0 0 115
2019 Financial management 26 34 16 17 5 0 1 80
2019 Procurement 28 23 26 17 8 0 0 10
2019 Information management 28 30 28 6 9 0 0 35
2019 Information technology 22 30 31 11 6 0 0 105
2019 Internal audit 34 58 9 0 0 0 0 10
2019 Evaluation 31 16 24 6 23 0 0 10
2019 Data sciences 29 51 14 0 5 0 0 15
2019 Policy 20 30 26 14 9 0 0 60
2019 Project management 14 36 26 17 7 0 0 65
2019 Other services to the public 25 26 16 18 14 0 0 220
2019 None of the above 25 28 20 14 12 0 0 245

Question 73j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 45 24 12 10 7 1 1 45 55 170
2024 Health care practitioners 50 21 10 8 9 0 2 51 49 180
2024 Communications or public affairs 39 28 9 9 14 0 0 39 61 65
2024 Access to information and privacy 72 12 4 5 7 0 0 72 28 15
2024 Security 53 31 16 0 0 0 0 53 47 10
2024 Legal services 61 21 4 6 6 0 3 62 38 65
2024 Administration and operations 45 25 13 8 6 0 3 47 53 515
2024 Human resources 51 27 10 5 7 0 0 51 49 115
2024 Financial management 54 24 10 6 6 0 0 54 46 55
2024 Procurement 77 12 11 0 0 0 0 77 23 10
2024 Real property 58 25 9 0 8 0 0 58 42 15
2024 Information management 39 26 10 20 5 0 0 39 61 25
2024 Information technology 50 26 11 8 4 0 1 51 49 105
2024 Internal audit 55 28 8 9 0 0 0 55 45 10
2024 Data sciences 47 18 15 0 21 0 0 47 53 25
2024 Policy 48 28 11 7 7 0 0 48 52 50
2024 Project management 45 23 16 9 5 0 0 45 55 60
2024 Other services to the public 34 32 17 7 9 0 1 34 66 210
2024 None of the above 50 21 13 7 7 2 0 51 49 175
2022 Client contact centre 39 26 18 6 10 0 1 165
2022 Health care practitioners 52 21 11 7 7 1 1 280
2022 Communications or public affairs 46 22 8 15 8 0 0 65
2022 Access to information and privacy 56 20 8 7 9 0 0 20
2022 Security 48 27 17 0 8 0 0 10
2022 Legal services 46 28 7 4 13 3 0 50
2022 Administration and operations 48 26 13 6 4 0 2 470
2022 Human resources 56 18 12 5 9 0 0 95
2022 Financial management 45 23 15 5 12 0 0 65
2022 Information management 31 40 12 0 13 0 4 35
2022 Information technology 51 26 13 5 1 1 3 115
2022 Internal audit 59 34 7 0 0 0 0 15
2022 Evaluation 44 31 0 19 6 0 0 15
2022 Data sciences 64 18 14 4 0 0 0 20
2022 Policy 44 34 7 4 7 0 3 70
2022 Project management 49 37 6 0 8 0 0 75
2022 Other services to the public 31 27 16 11 14 0 0 215
2022 None of the above 46 24 14 7 9 0 1 185
2020 Client contact centre 52 21 15 7 6 0 0 245
2020 Health care practitioners 55 25 10 5 3 1 0 255
2020 Communications or public affairs 51 29 13 3 4 0 0 75
2020 Access to information and privacy 87 10 3 0 0 0 0 30
2020 Security 65 35 0 0 0 0 0 10
2020 Legal services 56 27 8 2 7 0 0 60
2020 Administration and operations 55 21 12 6 4 0 1 600
2020 Human resources 52 23 15 7 3 0 1 105
2020 Financial management 49 21 14 6 9 0 1 85
2020 Procurement 52 25 8 15 0 0 0 10
2020 Information management 43 24 12 3 18 0 0 35
2020 Information technology 59 25 7 7 2 0 0 105
2020 Internal audit 60 20 20 0 0 0 0 15
2020 Evaluation 61 17 6 0 0 11 5 15
2020 Data sciences 55 34 4 3 4 0 0 20
2020 Policy 53 24 17 3 3 0 0 65
2020 Project management 51 32 12 0 5 0 0 60
2020 Other services to the public 51 23 12 5 7 1 0 290
2020 None of the above 44 29 14 7 3 2 1 235
2019 Client contact centre 42 24 18 10 5 0 0 250
2019 Health care practitioners 39 32 17 5 8 0 0 200
2019 Communications or public affairs 37 38 15 7 3 0 0 65
2019 Access to information and privacy 73 13 6 4 4 0 0 30
2019 Security 59 41 0 0 0 0 0 10
2019 Legal services 60 20 0 8 12 0 0 50
2019 Administration and operations 42 26 15 10 6 0 1 505
2019 Human resources 50 28 13 3 5 0 1 115
2019 Financial management 36 36 15 6 6 0 1 75
2019 Procurement 37 24 32 0 8 0 0 10
2019 Information management 47 23 13 12 6 0 0 35
2019 Information technology 44 26 17 9 3 0 0 105
2019 Internal audit 80 9 11 0 0 0 0 10
2019 Evaluation 49 30 14 7 0 0 0 10
2019 Data sciences 70 25 5 0 0 0 0 15
2019 Policy 45 39 6 6 3 0 0 60
2019 Project management 36 43 15 2 5 0 0 65
2019 Other services to the public 40 24 12 12 11 0 0 220
2019 None of the above 41 22 17 8 10 0 1 240

Question 73k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 57 24 6 6 4 1 3 59 41 175
2024 Health care practitioners 53 28 10 4 4 0 1 54 46 180
2024 Communications or public affairs 45 20 9 11 14 2 0 46 54 65
2024 Access to information and privacy 83 17 0 0 0 0 0 83 17 15
2024 Security 84 8 0 8 0 0 0 84 16 10
2024 Legal services 64 24 2 7 2 0 3 65 35 65
2024 Administration and operations 50 25 12 7 4 0 2 52 48 510
2024 Human resources 59 20 12 5 4 0 0 59 41 115
2024 Financial management 49 30 9 7 6 0 0 49 51 55
2024 Procurement 42 19 28 11 0 0 0 42 58 10
2024 Real property 75 17 8 0 0 0 0 75 25 15
2024 Information management 57 22 7 0 13 0 0 57 43 25
2024 Information technology 54 22 15 4 4 0 1 54 46 105
2024 Internal audit 72 20 0 8 0 0 0 72 28 10
2024 Data sciences 44 14 23 4 15 0 0 44 56 25
2024 Policy 41 40 8 2 9 0 0 41 59 50
2024 Project management 44 34 10 8 4 0 0 44 56 60
2024 Other services to the public 54 24 9 8 5 0 1 54 46 210
2024 None of the above 55 21 8 8 5 2 1 57 43 175
2022 Client contact centre 54 24 11 5 2 1 3 165
2022 Health care practitioners 46 33 11 5 3 1 0 280
2022 Communications or public affairs 53 21 15 7 4 0 0 65
2022 Access to information and privacy 88 7 0 0 5 0 0 20
2022 Security 71 10 9 10 0 0 0 10
2022 Legal services 38 39 13 2 4 4 0 50
2022 Administration and operations 55 26 11 3 3 0 1 475
2022 Human resources 65 19 8 3 5 0 0 95
2022 Financial management 56 23 13 3 6 0 0 65
2022 Information management 67 19 5 0 9 0 0 35
2022 Information technology 60 26 8 1 2 1 1 115
2022 Internal audit 79 14 7 0 0 0 0 15
2022 Evaluation 55 26 11 7 0 0 0 15
2022 Data sciences 56 31 9 4 0 0 0 20
2022 Policy 30 39 12 5 11 0 1 70
2022 Project management 47 30 17 4 3 0 0 75
2022 Other services to the public 51 26 13 4 5 0 1 215
2022 None of the above 57 20 13 5 4 0 1 185
2020 Client contact centre 24 30 21 16 9 0 0 245
2020 Health care practitioners 20 31 25 15 8 0 0 255
2020 Communications or public affairs 21 29 24 15 11 0 0 75
2020 Access to information and privacy 44 31 21 3 0 0 0 30
2020 Security 38 47 15 0 0 0 0 15
2020 Legal services 16 31 33 8 11 0 0 60
2020 Administration and operations 25 33 21 12 7 0 1 600
2020 Human resources 34 38 13 8 8 0 0 105
2020 Financial management 28 35 24 6 6 0 1 85
2020 Procurement 43 0 49 8 0 0 0 10
2020 Information management 36 29 17 9 9 0 0 35
2020 Information technology 33 32 22 10 4 0 0 105
2020 Internal audit 34 20 33 13 0 0 0 15
2020 Evaluation 12 40 43 5 0 0 0 15
2020 Data sciences 52 24 16 0 8 0 0 20
2020 Policy 16 28 32 11 13 0 0 65
2020 Project management 29 40 22 10 0 0 0 60
2020 Other services to the public 24 29 25 10 12 0 0 290
2020 None of the above 28 28 23 13 8 0 0 230

Question 73l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 24 21 23 12 19 1 0 24 76 175
2024 Health care practitioners 25 27 21 15 11 0 0 25 75 180
2024 Communications or public affairs 36 24 15 9 14 2 0 37 63 65
2024 Access to information and privacy 66 16 7 4 8 0 0 66 34 15
2024 Security 92 8 0 0 0 0 0 92 8 10
2024 Legal services 26 42 21 3 6 0 3 27 73 65
2024 Administration and operations 26 35 17 12 9 0 1 27 73 510
2024 Human resources 27 36 20 6 11 0 0 27 73 115
2024 Financial management 46 26 17 7 3 0 0 46 54 55
2024 Procurement 40 29 19 0 11 0 0 40 60 10
2024 Real property 27 43 14 9 8 0 0 27 73 15
2024 Information management 36 42 10 5 7 0 0 36 64 25
2024 Information technology 27 36 18 13 5 0 0 27 73 105
2024 Internal audit 51 26 15 8 0 0 0 51 49 10
2024 Data sciences 27 30 22 14 7 0 0 27 73 25
2024 Policy 34 30 23 4 9 0 0 34 66 50
2024 Project management 39 37 19 4 2 0 0 39 61 60
2024 Other services to the public 17 25 21 15 21 0 1 17 83 210
2024 None of the above 28 27 16 15 10 3 2 29 71 175
2022 Client contact centre 15 22 24 15 23 1 0 165
2022 Health care practitioners 17 31 23 12 16 1 0 280
2022 Communications or public affairs 49 30 9 5 7 0 0 65
2022 Access to information and privacy 64 28 4 0 4 0 0 20
2022 Security 29 46 9 8 8 0 0 10
2022 Legal services 7 25 19 20 23 5 2 50
2022 Administration and operations 27 32 19 10 11 0 0 475
2022 Human resources 33 34 16 7 10 0 0 90
2022 Financial management 31 44 12 5 7 0 2 65
2022 Information management 35 32 14 12 6 0 2 35
2022 Information technology 35 29 24 7 3 0 1 115
2022 Internal audit 52 33 15 0 0 0 0 15
2022 Evaluation 37 31 11 21 0 0 0 15
2022 Data sciences 40 51 9 0 0 0 0 20
2022 Policy 29 39 21 1 10 0 0 70
2022 Project management 29 38 19 6 7 0 0 75
2022 Other services to the public 9 23 22 17 29 0 0 215
2022 None of the above 22 26 27 9 14 0 1 185
2020 Client contact centre 15 30 24 16 14 0 0 245
2020 Health care practitioners 13 29 23 17 18 0 0 255
2020 Communications or public affairs 25 39 19 11 5 0 0 75
2020 Access to information and privacy 49 41 7 3 0 0 0 30
2020 Security 56 44 0 0 0 0 0 15
2020 Legal services 21 27 25 17 11 0 0 60
2020 Administration and operations 25 28 21 14 11 0 0 600
2020 Human resources 32 32 21 8 7 0 0 105
2020 Financial management 29 32 22 13 2 1 1 85
2020 Procurement 25 52 15 8 0 0 0 10
2020 Information management 25 42 20 9 3 0 0 35
2020 Information technology 25 43 18 9 4 0 0 105
2020 Internal audit 34 47 13 6 0 0 0 15
2020 Evaluation 49 23 11 17 0 0 0 15
2020 Data sciences 45 27 15 9 4 0 0 20
2020 Policy 16 48 22 11 3 0 0 65
2020 Project management 24 36 25 10 5 0 0 60
2020 Other services to the public 13 25 25 20 17 0 0 290
2020 None of the above 22 27 17 16 18 0 0 230
2019 Client contact centre 18 21 24 17 20 0 0 250
2019 Health care practitioners 18 27 21 12 21 0 0 200
2019 Communications or public affairs 29 43 20 5 3 0 0 65
2019 Access to information and privacy 50 28 20 2 0 0 0 30
2019 Security 49 41 10 0 0 0 0 10
2019 Legal services 26 35 22 8 10 0 0 50
2019 Administration and operations 24 33 19 13 10 0 0 500
2019 Human resources 34 29 17 13 7 0 0 115
2019 Financial management 29 33 20 8 7 0 3 80
2019 Procurement 26 50 24 0 0 0 0 10
2019 Information management 31 43 14 9 3 0 0 35
2019 Information technology 29 34 14 12 10 0 0 105
2019 Internal audit 34 66 0 0 0 0 0 10
2019 Evaluation 26 23 14 23 14 0 0 10
2019 Data sciences 36 49 11 0 5 0 0 15
2019 Policy 23 40 21 8 8 0 0 60
2019 Project management 22 32 25 9 12 0 0 65
2019 Other services to the public 16 21 20 17 26 0 0 220
2019 None of the above 25 24 21 13 15 1 1 240

Question 73m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 11 17 12 14 1 5 45 55 175
2024 Health care practitioners 31 17 18 13 20 0 1 31 69 180
2024 Communications or public affairs 35 19 4 12 26 2 2 37 63 65
2024 Access to information and privacy 62 20 8 0 11 0 0 62 38 15
2024 Security 70 11 0 11 8 0 0 70 30 10
2024 Legal services 44 16 16 6 13 0 4 46 54 65
2024 Administration and operations 35 15 17 11 20 0 2 35 65 515
2024 Human resources 36 15 16 8 25 0 1 36 64 115
2024 Financial management 31 21 28 5 14 0 0 31 69 55
2024 Procurement 11 28 41 8 11 0 0 11 89 10
2024 Real property 54 25 0 7 8 0 6 58 42 15
2024 Information management 28 39 4 11 18 0 0 28 72 25
2024 Information technology 33 10 20 14 22 0 2 33 67 105
2024 Internal audit 23 8 52 0 17 0 0 23 77 10
2024 Data sciences 20 9 41 8 22 0 0 20 80 25
2024 Policy 26 21 23 6 24 0 0 26 74 50
2024 Project management 26 16 23 11 22 0 2 26 74 60
2024 Other services to the public 29 17 13 15 25 0 1 29 71 210
2024 None of the above 33 15 16 9 19 3 4 35 65 175
2022 Client contact centre 58 24 5 4 5 0 3 165
2022 Health care practitioners 62 21 7 3 4 0 3 280
2022 Communications or public affairs 58 13 13 7 5 0 3 65
2022 Access to information and privacy 73 4 5 7 11 0 0 20
2022 Security 57 27 8 0 8 0 0 10
2022 Legal services 60 23 9 2 4 3 0 50
2022 Administration and operations 69 16 5 3 4 1 2 470
2022 Human resources 65 11 11 3 6 1 3 95
2022 Financial management 68 18 5 1 1 0 5 65
2022 Information management 50 28 4 5 10 0 2 35
2022 Information technology 60 19 8 5 7 0 2 115
2022 Internal audit 53 14 22 0 10 0 0 15
2022 Evaluation 57 32 11 0 0 0 0 15
2022 Data sciences 64 14 18 0 5 0 0 20
2022 Policy 53 21 12 4 9 0 1 70
2022 Project management 65 20 10 1 3 0 1 75
2022 Other services to the public 49 22 11 8 8 0 3 215
2022 None of the above 59 23 8 4 4 0 2 180
2020 Client contact centre 51 27 15 4 2 0 0 245
2020 Health care practitioners 50 26 13 5 3 1 2 255
2020 Communications or public affairs 50 27 7 8 9 0 0 75
2020 Access to information and privacy 65 28 3 0 0 3 0 30
2020 Security 59 41 0 0 0 0 0 15
2020 Legal services 49 25 16 7 3 0 0 60
2020 Administration and operations 52 29 11 5 2 0 1 595
2020 Human resources 55 29 9 4 1 0 2 105
2020 Financial management 56 29 8 4 3 1 0 85
2020 Procurement 68 10 15 8 0 0 0 10
2020 Information management 67 18 12 3 0 0 0 35
2020 Information technology 59 24 13 2 2 0 0 105
2020 Internal audit 58 29 13 0 0 0 0 15
2020 Evaluation 55 34 11 0 0 0 0 15
2020 Data sciences 56 31 9 4 0 0 0 20
2020 Policy 41 40 11 6 2 0 0 65
2020 Project management 58 29 10 3 0 0 0 60
2020 Other services to the public 52 24 17 5 2 0 1 290
2020 None of the above 53 26 13 3 3 0 2 230
2019 Client contact centre 53 20 12 7 4 0 2 250
2019 Health care practitioners 44 26 16 7 7 0 0 195
2019 Communications or public affairs 61 18 13 4 2 0 1 60
2019 Access to information and privacy 91 6 0 3 0 0 0 30
2019 Security 80 20 0 0 0 0 0 10
2019 Legal services 67 13 6 8 6 0 0 50
2019 Administration and operations 54 21 13 8 3 0 0 505
2019 Human resources 65 20 7 5 0 1 2 115
2019 Financial management 54 32 6 2 2 0 3 75
2019 Procurement 77 15 0 0 0 0 8 10
2019 Information management 67 19 3 6 3 3 0 35
2019 Information technology 54 30 7 5 4 0 0 105
2019 Evaluation 49 23 28 0 0 0 0 10
2019 Data sciences 59 16 20 0 5 0 0 15
2019 Policy 52 40 3 3 2 0 0 60
2019 Project management 46 41 9 2 1 0 0 65
2019 Other services to the public 46 28 14 8 5 0 0 220
2019 None of the above 54 23 12 4 6 0 1 240

Question 73n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 34 11 7 9 1 0 40 60 175
2024 Health care practitioners 43 32 8 4 12 0 1 43 57 180
2024 Communications or public affairs 48 29 7 9 6 0 0 48 52 65
2024 Access to information and privacy 65 24 11 0 0 0 0 65 35 15
2024 Legal services 57 27 14 0 0 0 3 59 41 65
2024 Administration and operations 48 28 11 5 5 0 2 49 51 515
2024 Human resources 59 30 5 1 6 0 0 59 41 115
2024 Financial management 46 44 5 4 2 0 0 46 54 55
2024 Procurement 44 56 0 0 0 0 0 44 56 10
2024 Real property 76 10 0 8 0 0 6 81 19 15
2024 Information management 50 38 7 3 2 0 0 50 50 25
2024 Information technology 66 14 10 4 2 2 1 68 32 105
2024 Internal audit 41 32 18 0 9 0 0 41 59 10
2024 Data sciences 51 32 9 0 7 0 0 51 49 25
2024 Policy 48 31 10 9 1 0 0 48 52 50
2024 Project management 43 27 17 8 2 0 3 45 55 60
2024 Other services to the public 40 36 9 6 7 0 1 40 60 210
2024 None of the above 44 33 13 2 4 2 3 46 54 175
2022 Client contact centre 46 34 13 3 3 0 1 165
2022 Health care practitioners 52 29 12 3 2 0 1 280
2022 Communications or public affairs 65 30 1 1 3 0 0 65
2022 Access to information and privacy 71 13 0 12 4 0 0 20
2022 Security 43 37 10 9 0 0 0 10
2022 Legal services 44 25 16 6 4 4 2 50
2022 Administration and operations 59 30 8 1 1 0 1 470
2022 Human resources 62 31 4 1 1 0 1 95
2022 Financial management 56 37 3 1 1 0 2 65
2022 Information management 48 24 19 0 6 0 4 35
2022 Information technology 74 17 7 0 1 1 1 115
2022 Internal audit 61 39 0 0 0 0 0 15
2022 Evaluation 44 50 6 0 0 0 0 15
2022 Data sciences 66 34 0 0 0 0 0 20
2022 Policy 38 52 4 5 0 0 0 70
2022 Project management 63 27 5 2 3 0 0 75
2022 Other services to the public 47 32 11 5 4 0 0 220
2022 None of the above 48 37 10 3 1 0 0 185
2020 Client contact centre 37 37 19 4 3 0 0 245
2020 Health care practitioners 32 41 16 6 4 0 0 255
2020 Communications or public affairs 40 34 15 6 5 0 0 75
2020 Access to information and privacy 59 38 3 0 0 0 0 30
2020 Security 37 41 15 7 0 0 0 15
2020 Legal services 32 38 13 10 7 0 0 60
2020 Administration and operations 40 37 15 5 3 0 0 595
2020 Human resources 37 41 16 6 1 0 0 100
2020 Financial management 38 38 14 7 3 0 0 85
2020 Procurement 32 49 11 8 0 0 0 10
2020 Information management 49 37 12 0 0 0 3 35
2020 Information technology 63 27 6 2 2 0 0 105
2020 Internal audit 29 49 14 0 7 0 0 15
2020 Evaluation 28 55 11 0 6 0 0 15
2020 Data sciences 52 44 4 0 0 0 0 20
2020 Policy 21 52 24 3 0 0 0 60
2020 Project management 53 34 12 2 0 0 0 60
2020 Other services to the public 33 33 24 6 4 0 0 295
2020 None of the above 38 32 19 7 3 0 0 230

Question 73o. Overall, to what extent do the following factors cause you work-related stress? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 71 13 4 3 0 1 8 78 22 175
2024 Health care practitioners 70 10 7 4 3 0 6 75 25 180
2024 Communications or public affairs 67 21 5 4 1 0 3 68 32 65
2024 Access to information and privacy 79 14 0 0 7 0 0 79 21 15
2024 Security 80 20 0 0 0 0 0 80 20 10
2024 Legal services 76 15 1 0 0 0 8 82 18 65
2024 Administration and operations 69 11 7 2 2 0 8 76 24 510
2024 Human resources 72 12 1 1 6 1 9 79 21 115
2024 Financial management 82 8 3 2 2 0 2 84 16 55
2024 Procurement 73 27 0 0 0 0 0 73 27 10
2024 Real property 69 10 8 0 0 0 14 80 20 15
2024 Information management 73 14 7 0 0 3 2 78 22 25
2024 Information technology 78 7 5 1 2 0 7 84 16 105
2024 Internal audit 84 0 10 0 0 0 6 89 11 10
2024 Data sciences 70 13 0 0 17 0 0 70 30 25
2024 Policy 84 9 2 0 4 0 2 85 15 50
2024 Project management 74 11 4 4 1 0 7 79 21 60
2024 Other services to the public 69 10 3 2 7 2 7 76 24 210
2024 None of the above 76 6 7 1 3 3 6 82 18 175

Question 73p. Overall, to what extent do the following factors cause you work-related stress? Accommodation issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 63 15 5 4 6 1 7 68 32 175
2024 Health care practitioners 58 11 11 6 11 0 4 60 40 180
2024 Communications or public affairs 59 17 11 6 4 0 3 61 39 65
2024 Access to information and privacy 77 16 0 0 7 0 0 77 23 15
2024 Legal services 73 8 10 3 0 0 6 78 22 65
2024 Administration and operations 56 15 9 6 7 1 6 60 40 510
2024 Human resources 61 15 6 3 5 0 9 67 33 115
2024 Financial management 71 20 3 3 2 0 0 71 29 55
2024 Procurement 62 30 8 0 0 0 0 62 38 10
2024 Real property 76 10 8 0 0 0 6 81 19 15
2024 Information management 63 14 7 3 13 0 0 63 37 25
2024 Information technology 57 10 13 8 8 0 4 60 40 105
2024 Internal audit 85 6 0 9 0 0 0 85 15 10
2024 Data sciences 52 25 7 0 16 0 0 52 48 25
2024 Policy 71 13 6 0 6 2 2 73 27 50
2024 Project management 66 12 5 4 9 0 4 69 31 60
2024 Other services to the public 52 15 8 7 12 1 5 55 45 210
2024 None of the above 59 12 9 4 8 3 5 64 36 175

Question 73q. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 76 9 5 3 0 2 5 82 18 175
2024 Health care practitioners 75 9 5 1 4 1 4 80 20 180
2024 Communications or public affairs 66 17 7 1 5 2 2 69 31 65
2024 Access to information and privacy 84 0 16 0 0 0 0 84 16 15
2024 Security 100 0 0 0 0 0 0 100 0 10
2024 Legal services 74 9 6 4 1 1 5 79 21 65
2024 Administration and operations 75 10 4 3 1 1 6 81 19 510
2024 Human resources 79 9 2 1 3 0 6 84 16 115
2024 Financial management 78 13 2 2 4 2 0 80 20 55
2024 Procurement 92 0 8 0 0 0 0 92 8 10
2024 Real property 69 25 0 0 0 6 0 73 27 15
2024 Information management 86 11 0 0 0 3 0 89 11 25
2024 Information technology 83 5 5 2 0 0 5 87 13 105
2024 Internal audit 94 0 6 0 0 0 0 94 6 10
2024 Data sciences 71 12 3 8 5 0 0 71 29 25
2024 Policy 84 9 3 2 0 0 2 86 14 50
2024 Project management 87 5 3 0 0 0 5 92 8 60
2024 Other services to the public 75 11 3 4 4 2 2 78 22 210
2024 None of the above 73 9 4 4 3 3 3 78 22 175
2022 Client contact centre 75 9 4 2 3 3 4 165
2022 Health care practitioners 82 6 1 3 4 1 3 280
2022 Communications or public affairs 83 5 3 0 6 1 1 65
2022 Access to information and privacy 73 0 4 11 5 0 7 20
2022 Security 66 18 8 0 0 8 0 10
2022 Legal services 73 0 9 4 4 4 6 50
2022 Administration and operations 80 7 4 1 2 1 5 475
2022 Human resources 87 7 2 2 0 0 2 95
2022 Financial management 75 9 0 1 7 0 8 65
2022 Information management 78 8 5 0 2 0 7 35
2022 Information technology 82 5 3 2 3 2 3 115
2022 Internal audit 100 0 0 0 0 0 0 15
2022 Evaluation 82 6 6 0 6 0 0 15
2022 Data sciences 69 27 0 0 0 5 0 20
2022 Policy 79 12 1 3 1 0 4 70
2022 Project management 83 8 1 3 3 0 3 75
2022 Other services to the public 72 12 3 3 4 2 4 220
2022 None of the above 77 9 4 1 3 3 4 185
2020 Client contact centre 81 10 3 1 3 0 2 245
2020 Health care practitioners 84 7 2 2 2 1 2 255
2020 Communications or public affairs 83 8 5 3 1 0 0 75
2020 Access to information and privacy 86 10 0 0 0 0 3 30
2020 Security 92 8 0 0 0 0 0 15
2020 Legal services 85 7 5 2 2 0 0 60
2020 Administration and operations 85 6 3 2 2 0 2 600
2020 Human resources 83 5 3 1 2 1 5 105
2020 Financial management 76 18 3 0 2 0 1 85
2020 Procurement 100 0 0 0 0 0 0 10
2020 Information management 73 9 9 0 6 0 3 35
2020 Information technology 88 7 4 0 0 0 1 105
2020 Internal audit 93 0 7 0 0 0 0 15
2020 Evaluation 100 0 0 0 0 0 0 15
2020 Data sciences 88 4 4 0 0 4 0 20
2020 Policy 87 5 6 2 0 0 0 65
2020 Project management 83 7 7 2 2 0 0 60
2020 Other services to the public 87 5 2 3 2 0 1 295
2020 None of the above 89 5 2 1 1 1 1 230
2019 Client contact centre 75 13 4 2 3 0 3 250
2019 Health care practitioners 76 8 6 3 5 0 1 200
2019 Communications or public affairs 68 12 12 3 2 0 4 65
2019 Access to information and privacy 83 7 2 4 4 0 0 30
2019 Security 80 20 0 0 0 0 0 10
2019 Legal services 68 16 4 4 6 2 0 50
2019 Administration and operations 73 11 6 3 5 0 2 505
2019 Human resources 74 14 3 0 4 1 4 110
2019 Financial management 62 20 13 2 0 0 4 80
2019 Procurement 92 8 0 0 0 0 0 10
2019 Information management 61 14 9 5 9 0 3 35
2019 Information technology 83 10 3 1 1 2 1 105
2019 Internal audit 69 11 10 0 0 0 10 10
2019 Evaluation 64 0 0 13 23 0 0 10
2019 Data sciences 85 15 0 0 0 0 0 15
2019 Policy 78 11 3 3 3 0 2 60
2019 Project management 80 8 6 0 3 0 3 65
2019 Other services to the public 71 12 5 5 5 0 3 220
2019 None of the above 75 8 5 2 5 0 4 240

Question 73r. Overall, to what extent do the following factors cause you work-related stress? Issues with my co-worker(s)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 75 15 2 1 2 1 4 79 21 175
2024 Health care practitioners 73 17 5 2 2 0 2 74 26 180
2024 Communications or public affairs 50 21 12 5 7 2 2 52 48 65
2024 Access to information and privacy 80 16 0 4 0 0 0 80 20 15
2024 Legal services 66 16 9 2 2 0 5 70 30 65
2024 Administration and operations 70 18 5 2 1 0 3 72 28 510
2024 Human resources 71 23 3 2 1 0 0 71 29 115
2024 Financial management 75 13 8 4 0 0 0 75 25 55
2024 Procurement 83 9 7 0 0 0 0 83 17 10
2024 Real property 78 22 0 0 0 0 0 78 22 15
2024 Information management 75 25 0 0 0 0 0 75 25 25
2024 Information technology 74 17 7 0 0 0 2 76 24 105
2024 Internal audit 82 18 0 0 0 0 0 82 18 10
2024 Data sciences 57 19 12 12 0 0 0 57 43 25
2024 Policy 77 19 2 0 2 0 0 77 23 50
2024 Project management 78 15 6 0 0 0 2 79 21 60
2024 Other services to the public 67 21 4 4 3 0 1 68 32 210
2024 None of the above 65 22 6 3 2 2 1 67 33 175
2022 Client contact centre 77 10 3 2 1 2 5 165
2022 Health care practitioners 78 13 3 1 1 1 3 280
2022 Communications or public affairs 65 18 9 4 4 0 0 65
2022 Access to information and privacy 87 0 4 5 0 0 4 20
2022 Security 74 18 8 0 0 0 0 10
2022 Legal services 67 16 8 0 6 3 1 50
2022 Administration and operations 76 15 3 1 1 0 3 475
2022 Human resources 84 12 1 1 1 0 1 95
2022 Financial management 64 26 5 1 4 0 0 65
2022 Information management 80 8 7 0 0 0 4 35
2022 Information technology 74 18 4 1 0 1 2 115
2022 Internal audit 93 7 0 0 0 0 0 15
2022 Evaluation 82 12 6 0 0 0 0 15
2022 Data sciences 79 17 0 4 0 0 0 20
2022 Policy 70 27 1 0 0 0 1 70
2022 Project management 75 18 6 1 0 0 0 75
2022 Other services to the public 65 25 3 2 3 0 1 220
2022 None of the above 77 16 3 1 0 0 3 185
2020 Client contact centre 77 14 5 2 1 0 1 245
2020 Health care practitioners 80 13 3 0 2 1 2 250
2020 Communications or public affairs 74 17 3 1 4 0 1 75
2020 Access to information and privacy 80 20 0 0 0 0 0 30
2020 Security 100 0 0 0 0 0 0 15
2020 Legal services 83 8 5 4 0 0 0 60
2020 Administration and operations 74 18 5 1 1 0 1 595
2020 Human resources 68 23 6 2 0 0 2 105
2020 Financial management 56 28 12 1 2 0 0 85
2020 Procurement 66 26 8 0 0 0 0 10
2020 Information management 70 21 3 3 0 0 3 30
2020 Information technology 81 16 3 1 0 0 0 105
2020 Internal audit 93 7 0 0 0 0 0 15
2020 Evaluation 95 5 0 0 0 0 0 15
2020 Data sciences 75 14 7 4 0 0 0 20
2020 Policy 79 16 5 0 0 0 0 65
2020 Project management 73 18 5 3 0 0 0 60
2020 Other services to the public 81 14 3 0 0 0 0 295
2020 None of the above 79 16 3 0 0 0 1 230
2019 Client contact centre 66 21 6 3 2 0 2 250
2019 Health care practitioners 58 29 10 1 1 0 1 200
2019 Communications or public affairs 50 35 9 3 2 0 1 65
2019 Access to information and privacy 71 26 3 0 0 0 0 30
2019 Security 68 32 0 0 0 0 0 10
2019 Legal services 57 33 6 2 2 0 0 50
2019 Administration and operations 58 26 10 3 2 0 1 505
2019 Human resources 73 20 4 2 0 0 0 115
2019 Financial management 51 27 12 3 4 0 4 80
2019 Procurement 83 9 8 0 0 0 0 10
2019 Information management 72 23 0 5 0 0 0 35
2019 Information technology 56 26 14 3 0 1 0 105
2019 Internal audit 61 19 10 0 0 0 10 10
2019 Evaluation 40 24 13 0 23 0 0 10
2019 Data sciences 80 20 0 0 0 0 0 15
2019 Policy 55 32 10 2 2 0 0 60
2019 Project management 59 29 6 3 1 0 2 65
2019 Other services to the public 61 24 9 2 4 0 1 220
2019 None of the above 61 23 9 2 3 0 1 240

Question 73s. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) with authority over me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 77 10 5 0 3 1 4 81 19 175
2024 Health care practitioners 69 15 4 4 6 0 1 70 30 180
2024 Communications or public affairs 47 23 12 12 3 2 2 49 51 65
2024 Access to information and privacy 80 16 0 4 0 0 0 80 20 15
2024 Security 76 24 0 0 0 0 0 76 24 10
2024 Legal services 75 8 5 3 3 0 5 80 20 65
2024 Administration and operations 69 14 7 2 4 0 3 71 29 510
2024 Human resources 74 13 5 2 5 0 0 74 26 115
2024 Financial management 75 15 7 0 1 2 0 77 23 55
2024 Procurement 69 23 8 0 0 0 0 69 31 10
2024 Real property 76 16 0 8 0 0 0 76 24 15
2024 Information management 81 3 6 11 0 0 0 81 19 25
2024 Information technology 73 11 9 3 1 0 2 74 26 105
2024 Internal audit 75 16 9 0 0 0 0 75 25 10
2024 Data sciences 71 9 6 7 8 0 0 71 29 25
2024 Policy 67 16 12 5 0 0 0 67 33 50
2024 Project management 70 15 9 5 0 0 0 70 30 60
2024 Other services to the public 67 17 6 3 6 0 1 68 32 210
2024 None of the above 67 16 5 5 3 2 1 70 30 175
2022 Client contact centre 69 14 4 3 4 1 5 165
2022 Health care practitioners 75 12 3 4 5 0 2 280
2022 Communications or public affairs 64 14 6 6 9 1 0 65
2022 Access to information and privacy 80 4 0 7 9 0 0 20
2022 Security 66 18 0 16 0 0 0 10
2022 Legal services 72 9 5 2 8 3 1 50
2022 Administration and operations 71 14 5 4 3 0 3 470
2022 Human resources 78 11 5 2 2 1 1 95
2022 Financial management 54 23 10 3 7 0 3 65
2022 Information management 69 13 5 2 5 0 6 35
2022 Information technology 76 13 3 2 3 2 2 115
2022 Internal audit 86 7 7 0 0 0 0 15
2022 Evaluation 77 12 0 6 6 0 0 15
2022 Data sciences 60 21 14 0 0 5 0 20
2022 Policy 60 21 7 7 4 0 1 70
2022 Project management 70 20 9 1 0 0 0 75
2022 Other services to the public 63 19 7 5 6 1 1 215
2022 None of the above 71 19 5 1 1 0 3 185
2020 Client contact centre 75 14 4 2 3 0 2 245
2020 Health care practitioners 77 11 3 2 3 2 1 255
2020 Communications or public affairs 68 12 12 4 4 0 0 75
2020 Access to information and privacy 86 7 3 0 0 3 0 30
2020 Security 92 0 8 0 0 0 0 15
2020 Legal services 78 8 10 2 2 0 0 60
2020 Administration and operations 73 14 6 3 2 1 1 595
2020 Human resources 74 13 5 2 4 0 2 105
2020 Financial management 63 23 7 4 4 0 0 85
2020 Procurement 85 8 0 8 0 0 0 10
2020 Information management 73 9 6 9 3 0 0 35
2020 Information technology 77 11 6 2 3 0 1 105
2020 Internal audit 93 7 0 0 0 0 0 15
2020 Evaluation 94 6 0 0 0 0 0 15
2020 Data sciences 80 13 3 0 4 0 0 20
2020 Policy 76 11 5 6 2 0 0 65
2020 Project management 66 19 6 5 3 0 0 60
2020 Other services to the public 80 10 3 2 3 1 0 295
2020 None of the above 76 13 7 1 1 1 1 230
2019 Client contact centre 68 18 6 2 4 0 2 250
2019 Health care practitioners 69 17 5 3 5 0 1 200
2019 Communications or public affairs 58 21 7 7 4 2 0 65
2019 Access to information and privacy 83 7 2 4 4 0 0 30
2019 Security 59 22 20 0 0 0 0 10
2019 Legal services 64 10 8 10 8 0 0 50
2019 Administration and operations 64 18 9 4 4 0 1 500
2019 Human resources 60 13 15 6 7 0 0 110
2019 Financial management 59 21 8 3 5 0 4 80
2019 Procurement 92 8 0 0 0 0 0 10
2019 Information management 66 23 0 5 6 0 0 35
2019 Information technology 66 23 8 1 2 1 0 105
2019 Internal audit 80 0 10 0 0 0 10 10
2019 Evaluation 56 9 0 13 23 0 0 10
2019 Data sciences 95 5 0 0 0 0 0 15
2019 Policy 60 21 9 8 2 0 0 60
2019 Project management 55 26 10 4 3 0 2 65
2019 Other services to the public 66 14 8 6 5 0 1 220
2019 None of the above 68 14 6 4 7 0 0 240

Question 73t. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) working for me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 59 7 3 1 1 1 27 83 17 175
2024 Health care practitioners 60 5 3 0 1 0 31 87 13 180
2024 Communications or public affairs 51 14 6 2 1 2 23 68 32 65
2024 Access to information and privacy 66 8 0 0 0 0 27 90 10 15
2024 Security 68 0 0 0 0 0 32 100 0 10
2024 Legal services 73 8 3 2 0 0 15 86 14 65
2024 Administration and operations 58 8 4 2 1 0 27 80 20 510
2024 Human resources 69 8 3 2 0 0 18 84 16 115
2024 Financial management 66 13 3 0 0 0 18 81 19 55
2024 Procurement 63 0 21 0 0 0 16 75 25 10
2024 Real property 50 28 0 0 0 0 21 64 36 15
2024 Information management 74 5 0 0 0 0 21 94 6 25
2024 Information technology 73 9 4 0 0 0 13 84 16 105
2024 Internal audit 77 17 0 0 0 0 6 82 18 10
2024 Data sciences 66 11 6 4 0 0 13 76 24 25
2024 Policy 63 11 2 0 2 0 23 81 19 50
2024 Project management 87 3 0 0 0 0 10 97 3 60
2024 Other services to the public 57 9 3 2 2 0 27 78 22 210
2024 None of the above 64 4 3 1 0 1 27 89 11 175
2022 Client contact centre 57 7 5 1 0 1 28 165
2022 Health care practitioners 61 4 2 1 1 1 30 280
2022 Communications or public affairs 62 8 3 3 0 0 24 65
2022 Access to information and privacy 65 0 4 0 0 0 31 20
2022 Security 39 9 0 0 0 0 52 10
2022 Legal services 58 10 2 2 2 3 24 50
2022 Administration and operations 63 9 1 1 0 0 26 470
2022 Human resources 64 8 3 1 1 0 23 95
2022 Financial management 61 13 4 1 1 0 20 65
2022 Information management 57 7 0 2 0 0 34 35
2022 Information technology 68 11 4 0 1 1 15 115
2022 Internal audit 73 14 0 0 0 0 13 15
2022 Evaluation 76 0 0 6 0 0 18 15
2022 Data sciences 76 9 4 0 0 0 12 20
2022 Policy 45 18 5 0 1 0 31 70
2022 Project management 66 6 8 1 0 0 19 75
2022 Other services to the public 58 9 2 3 3 0 26 215
2022 None of the above 65 6 3 0 0 0 26 185
2020 Client contact centre 66 7 3 0 1 0 22 245
2020 Health care practitioners 63 7 2 1 0 1 27 255
2020 Communications or public affairs 61 11 3 3 3 0 21 75
2020 Access to information and privacy 65 3 0 0 0 0 31 30
2020 Security 85 0 0 0 0 0 15 15
2020 Legal services 71 12 3 0 2 2 10 60
2020 Administration and operations 66 7 2 1 0 0 23 595
2020 Human resources 58 14 4 1 0 0 23 105
2020 Financial management 57 22 5 2 1 0 13 85
2020 Procurement 70 15 8 0 0 0 8 10
2020 Information management 68 6 6 0 0 0 21 35
2020 Information technology 71 13 4 0 2 0 10 105
2020 Internal audit 72 14 0 0 0 0 13 15
2020 Evaluation 77 11 0 0 0 0 11 15
2020 Data sciences 65 12 0 0 0 0 23 20
2020 Policy 68 5 6 2 2 0 18 65
2020 Project management 64 19 5 2 0 0 10 60
2020 Other services to the public 62 4 3 1 0 0 29 295
2020 None of the above 65 8 4 1 0 1 20 235
2019 Client contact centre 65 8 2 2 0 0 23 245
2019 Health care practitioners 62 6 2 2 1 0 28 200
2019 Communications or public affairs 64 11 2 2 3 0 19 65
2019 Access to information and privacy 76 8 0 0 0 0 17 30
2019 Security 61 29 0 0 0 0 10 10
2019 Legal services 48 16 4 2 4 0 26 50
2019 Administration and operations 61 7 5 0 1 0 25 500
2019 Human resources 59 12 5 1 1 0 22 110
2019 Financial management 64 12 4 1 1 0 19 80
2019 Procurement 77 8 0 0 0 0 15 10
2019 Information management 66 3 0 3 0 0 28 35
2019 Information technology 61 13 3 3 0 2 19 105
2019 Internal audit 63 9 8 10 0 0 10 10
2019 Evaluation 57 0 7 6 0 0 30 10
2019 Data sciences 63 10 6 0 0 0 21 15
2019 Policy 58 15 2 0 0 0 26 60
2019 Project management 68 8 3 1 0 0 20 65
2019 Other services to the public 60 7 4 0 0 0 28 220
2019 None of the above 61 10 1 1 0 1 26 240

Question 73u. Overall, to what extent do the following factors cause you work-related stress? Issues with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 62 19 8 3 3 0 6 66 34 175
2024 Health care practitioners 64 19 7 3 3 0 3 67 33 180
2024 Communications or public affairs 63 21 3 1 2 2 7 70 30 65
2024 Access to information and privacy 85 4 0 4 0 0 7 91 9 15
2024 Security 100 0 0 0 0 0 0 100 0 10
2024 Legal services 59 18 6 5 5 0 7 64 36 65
2024 Administration and operations 68 16 7 3 0 0 7 73 27 510
2024 Human resources 76 14 4 1 0 0 4 79 21 115
2024 Financial management 77 17 2 1 0 0 2 79 21 55
2024 Procurement 93 0 0 0 0 0 7 100 0 10
2024 Real property 72 8 8 6 0 0 6 77 23 15
2024 Information management 82 9 0 0 0 3 6 90 10 25
2024 Information technology 76 13 6 3 0 1 2 78 22 105
2024 Internal audit 75 17 8 0 0 0 0 75 25 10
2024 Data sciences 68 20 0 4 5 0 3 70 30 25
2024 Policy 74 21 4 0 0 0 2 75 25 50
2024 Project management 73 13 9 2 0 0 3 76 24 60
2024 Other services to the public 50 23 14 6 5 0 1 51 49 210
2024 None of the above 73 14 4 1 0 2 6 79 21 175
2022 Client contact centre 56 16 15 3 6 0 6 165
2022 Health care practitioners 63 19 6 4 2 1 4 280
2022 Communications or public affairs 79 14 4 0 0 0 3 60
2022 Access to information and privacy 72 11 4 0 4 0 9 20
2022 Security 65 17 18 0 0 0 0 10
2022 Legal services 46 22 17 7 2 3 4 50
2022 Administration and operations 69 16 5 2 2 0 6 470
2022 Human resources 77 17 2 0 1 0 3 95
2022 Financial management 70 20 1 0 1 0 7 65
2022 Information management 74 12 0 3 0 0 11 35
2022 Information technology 75 15 1 1 4 1 5 115
2022 Internal audit 93 7 0 0 0 0 0 15
2022 Evaluation 83 6 6 0 6 0 0 15
2022 Data sciences 76 19 0 4 0 0 0 20
2022 Policy 75 20 0 0 1 0 4 70
2022 Project management 83 8 5 3 0 0 2 75
2022 Other services to the public 49 25 12 5 5 0 3 215
2022 None of the above 69 12 6 4 1 0 7 185
2020 Client contact centre 63 16 11 4 3 0 1 245
2020 Health care practitioners 69 20 4 3 1 1 2 255
2020 Communications or public affairs 77 17 6 0 1 0 0 75
2020 Access to information and privacy 79 21 0 0 0 0 0 30
2020 Security 68 32 0 0 0 0 0 15
2020 Legal services 58 25 12 3 0 0 2 60
2020 Administration and operations 72 15 6 2 1 0 2 600
2020 Human resources 77 16 2 1 0 1 3 105
2020 Financial management 74 19 3 1 1 0 1 85
2020 Procurement 59 34 8 0 0 0 0 10
2020 Information management 78 3 7 3 0 0 9 35
2020 Information technology 80 10 6 2 1 0 1 105
2020 Internal audit 87 0 6 0 0 0 6 15
2020 Evaluation 94 6 0 0 0 0 0 15
2020 Data sciences 74 15 4 0 0 0 7 20
2020 Policy 76 14 2 2 3 0 3 65
2020 Project management 79 13 8 0 0 0 0 60
2020 Other services to the public 58 24 10 3 4 1 1 295
2020 None of the above 73 15 5 3 0 2 2 230
2019 Client contact centre 64 14 10 5 3 0 4 250
2019 Health care practitioners 59 23 8 3 3 0 4 195
2019 Communications or public affairs 69 9 16 1 0 0 5 65
2019 Access to information and privacy 80 17 0 3 0 0 0 30
2019 Security 51 20 29 0 0 0 0 10
2019 Legal services 42 33 17 4 0 0 4 50
2019 Administration and operations 68 16 9 2 2 0 3 505
2019 Human resources 80 13 2 1 0 0 3 115
2019 Financial management 70 16 5 2 0 0 6 80
2019 Procurement 70 23 0 0 0 0 8 10
2019 Information management 76 13 0 8 0 0 3 35
2019 Information technology 71 20 2 0 2 2 3 105
2019 Internal audit 90 0 0 0 0 0 10 10
2019 Evaluation 41 9 14 6 23 0 7 10
2019 Data sciences 89 11 0 0 0 0 0 15
2019 Policy 78 17 0 0 2 0 3 60
2019 Project management 79 11 5 1 0 0 4 65
2019 Other services to the public 47 23 15 7 4 0 3 220
2019 None of the above 66 17 8 2 3 0 4 240

Question 73v. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 16 5 7 12 0 5 57 43 175
2024 Health care practitioners 54 14 9 3 17 0 3 56 44 180
2024 Communications or public affairs 51 19 9 5 13 0 3 52 48 65
2024 Access to information and privacy 55 25 20 0 0 0 0 55 45 15
2024 Security 44 28 8 20 0 0 0 44 56 10
2024 Legal services 51 9 5 9 20 0 5 54 46 65
2024 Administration and operations 49 18 11 5 13 0 3 51 49 510
2024 Human resources 57 19 6 6 10 0 2 59 41 115
2024 Financial management 60 21 6 5 6 0 2 62 38 55
2024 Procurement 83 7 0 10 0 0 0 83 17 10
2024 Real property 45 31 8 0 16 0 0 45 55 15
2024 Information management 41 27 0 11 18 3 0 43 57 25
2024 Information technology 52 16 18 6 8 0 1 52 48 105
2024 Internal audit 64 16 10 10 0 0 0 64 36 10
2024 Data sciences 40 35 6 4 12 3 0 41 59 25
2024 Policy 67 22 3 4 4 0 0 67 33 50
2024 Project management 50 16 14 3 16 0 2 50 50 60
2024 Other services to the public 50 13 6 7 22 1 1 51 49 210
2024 None of the above 51 13 12 7 10 4 3 55 45 175
2022 Client contact centre 64 14 7 7 5 0 3 165
2022 Health care practitioners 55 10 9 7 14 0 4 280
2022 Communications or public affairs 65 11 11 6 5 0 1 65
2022 Access to information and privacy 79 12 0 0 5 0 4 20
2022 Security 73 27 0 0 0 0 0 10
2022 Legal services 68 9 5 3 2 3 10 50
2022 Administration and operations 53 19 10 5 11 0 3 475
2022 Human resources 83 8 3 2 1 1 2 95
2022 Financial management 64 16 6 5 3 1 4 65
2022 Information management 64 15 5 2 9 0 4 35
2022 Information technology 71 16 3 3 1 3 4 115
2022 Internal audit 84 8 8 0 0 0 0 15
2022 Evaluation 68 6 6 7 0 0 12 15
2022 Data sciences 75 11 9 4 0 0 0 20
2022 Policy 70 16 5 1 7 0 1 70
2022 Project management 77 12 6 2 3 0 0 75
2022 Other services to the public 57 17 7 6 11 1 2 215
2022 None of the above 59 14 5 9 11 0 3 185
2020 Client contact centre 66 17 5 4 6 0 2 245
2020 Health care practitioners 58 15 8 7 10 1 1 255
2020 Communications or public affairs 64 21 7 3 4 0 0 75
2020 Access to information and privacy 86 7 0 0 3 0 3 30
2020 Security 93 0 0 0 7 0 0 15
2020 Legal services 75 10 6 1 8 0 0 60
2020 Administration and operations 62 19 8 4 5 0 1 600
2020 Human resources 72 14 7 5 3 0 0 105
2020 Financial management 64 17 11 4 5 0 0 85
2020 Information management 55 18 9 6 6 0 5 35
2020 Information technology 78 13 8 2 0 0 0 105
2020 Internal audit 73 27 0 0 0 0 0 15
2020 Evaluation 40 22 11 6 21 0 0 15
2020 Data sciences 54 27 7 4 8 0 0 20
2020 Policy 69 12 9 3 5 0 2 65
2020 Project management 71 15 5 2 8 0 0 60
2020 Other services to the public 64 15 9 5 6 0 0 295
2020 None of the above 59 14 12 6 8 1 0 235
2019 Client contact centre 67 15 7 4 4 0 3 250
2019 Health care practitioners 68 12 7 2 8 1 2 200
2019 Communications or public affairs 69 13 6 6 4 0 3 65
2019 Access to information and privacy 91 2 0 3 4 0 0 30
2019 Security 90 10 0 0 0 0 0 10
2019 Legal services 86 2 2 4 4 2 0 50
2019 Administration and operations 65 16 8 3 5 1 2 505
2019 Human resources 75 10 5 2 6 0 2 115
2019 Financial management 66 15 4 6 6 0 4 80
2019 Procurement 76 8 17 0 0 0 0 10
2019 Information management 60 23 9 6 0 0 3 35
2019 Information technology 80 11 3 0 3 2 2 105
2019 Internal audit 90 0 0 0 0 0 10 10
2019 Evaluation 56 31 0 0 13 0 0 10
2019 Data sciences 41 21 28 5 5 0 0 15
2019 Policy 73 10 5 5 5 0 3 60
2019 Project management 72 17 5 3 3 0 0 65
2019 Other services to the public 67 16 6 4 4 0 2 220
2019 None of the above 65 18 6 4 6 0 2 240

Question 73w. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 19 15 3 5 0 4 57 43 175
2024 Health care practitioners 54 28 11 2 3 0 3 55 45 180
2024 Communications or public affairs 38 33 12 6 5 4 3 41 59 65
2024 Access to information and privacy 59 31 4 0 7 0 0 59 41 15
2024 Security 92 0 0 0 8 0 0 92 8 10
2024 Legal services 67 16 9 2 2 0 4 69 31 65
2024 Administration and operations 47 29 14 4 2 0 3 49 51 510
2024 Human resources 48 27 12 5 7 0 1 48 52 115
2024 Financial management 59 19 15 3 1 0 2 60 40 55
2024 Procurement 47 28 11 14 0 0 0 47 53 10
2024 Real property 29 43 8 14 0 0 6 31 69 15
2024 Information management 35 33 14 8 7 0 2 36 64 25
2024 Information technology 50 27 10 5 7 0 2 51 49 105
2024 Internal audit 68 14 8 10 0 0 0 68 32 10
2024 Data sciences 56 17 14 9 5 0 0 56 44 25
2024 Policy 56 26 11 6 0 0 0 56 44 50
2024 Project management 58 31 10 0 2 0 0 58 42 60
2024 Other services to the public 51 26 11 8 2 0 2 52 48 210
2024 None of the above 44 27 18 2 3 3 3 46 54 175
2022 Client contact centre 52 27 13 4 3 0 2 165
2022 Health care practitioners 54 27 11 3 1 0 3 280
2022 Communications or public affairs 62 22 11 2 2 1 0 65
2022 Access to information and privacy 61 26 4 9 0 0 0 20
2022 Security 65 26 0 0 0 0 9 10
2022 Legal services 59 21 13 2 0 3 2 50
2022 Administration and operations 52 29 13 2 2 0 2 475
2022 Human resources 50 28 16 3 2 0 1 95
2022 Financial management 50 25 17 1 5 1 0 65
2022 Information management 37 22 25 11 0 0 5 35
2022 Information technology 48 35 9 5 0 2 1 115
2022 Internal audit 61 39 0 0 0 0 0 15
2022 Evaluation 47 36 6 11 0 0 0 15
2022 Data sciences 70 18 9 4 0 0 0 20
2022 Policy 49 31 9 3 4 0 3 70
2022 Project management 56 26 14 4 0 0 0 75
2022 Other services to the public 48 31 12 3 3 0 1 215
2022 None of the above 51 24 15 2 3 1 4 185
2020 Client contact centre 57 24 13 3 2 0 1 245
2020 Health care practitioners 52 31 10 5 1 0 1 255
2020 Communications or public affairs 48 29 10 9 5 0 0 75
2020 Access to information and privacy 76 17 7 0 0 0 0 30
2020 Security 75 25 0 0 0 0 0 15
2020 Legal services 69 22 5 5 0 0 0 60
2020 Administration and operations 46 32 13 5 3 0 1 600
2020 Human resources 42 33 19 2 3 0 1 105
2020 Financial management 48 34 12 6 0 0 0 85
2020 Procurement 44 15 34 0 0 0 8 10
2020 Information management 58 23 3 10 3 0 3 35
2020 Information technology 53 31 8 8 0 0 0 105
2020 Internal audit 48 45 7 0 0 0 0 15
2020 Evaluation 49 17 22 11 0 0 0 15
2020 Data sciences 62 19 13 7 0 0 0 20
2020 Policy 56 19 16 6 3 0 0 65
2020 Project management 46 38 14 0 2 0 0 60
2020 Other services to the public 44 32 14 7 2 0 1 290
2020 None of the above 50 32 10 5 2 0 1 235
2019 Client contact centre 50 28 12 5 2 0 2 250
2019 Health care practitioners 56 29 12 1 1 0 2 200
2019 Communications or public affairs 54 34 9 1 2 0 0 65
2019 Access to information and privacy 76 14 7 4 0 0 0 30
2019 Security 78 22 0 0 0 0 0 10
2019 Legal services 69 16 14 0 0 0 0 50
2019 Administration and operations 52 32 12 2 1 0 1 505
2019 Human resources 59 26 13 2 0 0 1 115
2019 Financial management 64 21 9 1 1 0 4 75
2019 Procurement 64 27 8 0 0 0 0 10
2019 Information management 66 25 3 6 0 0 0 35
2019 Information technology 52 26 15 2 4 1 0 105
2019 Internal audit 47 43 0 0 0 0 10 10
2019 Evaluation 31 32 14 0 23 0 0 10
2019 Data sciences 32 40 10 0 19 0 0 15
2019 Policy 56 25 12 2 3 0 2 55
2019 Project management 58 28 12 0 0 0 1 65
2019 Other services to the public 54 33 9 2 1 0 1 220
2019 None of the above 60 24 9 2 1 0 2 240

Question 74. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 12 33 32 20 3 0 1 45 23 175
2024 Health care practitioners 11 30 40 14 5 0 0 41 19 180
2024 Communications or public affairs 4 27 34 25 10 0 0 31 35 65
2024 Access to information and privacy 21 52 9 4 14 0 0 72 18 15
2024 Security 21 56 24 0 0 0 0 76 0 10
2024 Legal services 11 31 35 15 8 0 0 42 23 65
2024 Administration and operations 10 33 37 15 4 0 0 44 19 510
2024 Human resources 12 29 37 9 14 0 0 41 22 115
2024 Financial management 15 41 32 7 3 0 2 57 10 55
2024 Procurement 0 25 54 9 11 0 0 25 21 10
2024 Real property 26 29 24 13 8 0 0 55 20 15
2024 Information management 14 35 17 12 22 0 0 50 33 25
2024 Information technology 8 36 38 9 8 0 0 44 17 105
2024 Internal audit 0 57 33 10 0 0 0 57 10 10
2024 Data sciences 0 37 42 11 11 0 0 37 22 25
2024 Policy 6 41 37 14 2 0 0 47 16 50
2024 Project management 10 30 47 9 4 0 0 40 13 60
2024 Other services to the public 6 26 33 21 13 0 0 32 34 210
2024 None of the above 12 26 40 10 10 2 0 39 20 175
2022 Client contact centre 10 23 42 15 9 0 0 34 24 165
2022 Health care practitioners 11 35 32 11 10 0 0 46 21 285
2022 Communications or public affairs 17 20 41 8 13 0 0 37 22 65
2022 Access to information and privacy 24 23 44 5 4 0 0 47 9 20
2022 Security 10 28 45 16 0 0 0 38 16 10
2022 Legal services 1 19 46 21 12 0 0 21 33 50
2022 Administration and operations 14 34 33 14 5 0 1 48 19 475
2022 Human resources 17 34 26 16 8 0 0 50 24 95
2022 Financial management 10 38 35 12 6 0 0 47 18 65
2022 Information management 18 46 20 10 5 0 0 64 16 35
2022 Information technology 7 46 30 17 1 0 0 53 17 115
2022 Internal audit 44 37 19 0 0 0 0 81 0 15
2022 Evaluation 6 59 12 17 6 0 0 65 23 15
2022 Data sciences 5 50 29 12 5 0 0 54 17 20
2022 Policy 4 46 29 11 10 0 0 50 21 70
2022 Project management 15 35 38 9 3 0 0 51 12 75
2022 Other services to the public 5 23 34 24 14 0 0 28 38 220
2022 None of the above 8 30 38 18 5 0 0 38 23 185
2020 Client contact centre 17 35 36 8 4 0 0 52 13 250
2020 Health care practitioners 16 42 29 9 5 0 0 58 13 255
2020 Communications or public affairs 23 29 27 14 7 0 0 52 21 75
2020 Access to information and privacy 35 38 20 7 0 0 0 73 7 30
2020 Security 30 63 7 0 0 0 0 93 0 15
2020 Legal services 22 31 37 8 1 0 0 53 10 60
2020 Administration and operations 20 38 28 9 5 0 0 58 14 600
2020 Human resources 15 35 37 8 4 0 0 51 12 105
2020 Financial management 21 32 36 7 3 0 0 53 11 85
2020 Procurement 34 32 26 0 8 0 0 66 8 10
2020 Information management 29 26 45 0 0 0 0 55 0 35
2020 Information technology 17 38 33 8 4 0 0 55 12 105
2020 Internal audit 26 54 13 6 0 0 0 80 6 15
2020 Evaluation 43 41 11 5 0 0 0 84 5 15
2020 Data sciences 42 12 38 4 3 0 0 55 7 20
2020 Policy 11 33 37 14 5 0 0 44 19 65
2020 Project management 15 47 26 8 3 0 0 62 11 60
2020 Other services to the public 14 32 36 13 6 0 0 45 19 295
2020 None of the above 13 38 31 11 7 0 0 51 18 230
2019 Client contact centre 15 31 29 17 7 0 0 47 24 250
2019 Health care practitioners 16 32 30 16 6 1 0 48 22 200
2019 Communications or public affairs 19 44 29 7 1 0 0 63 8 65
2019 Access to information and privacy 44 33 16 7 0 0 0 77 7 30
2019 Security 29 51 10 10 0 0 0 80 10 10
2019 Legal services 15 32 33 14 6 0 0 47 20 50
2019 Administration and operations 16 37 29 10 7 0 0 54 17 505
2019 Human resources 20 34 32 11 3 0 0 54 14 115
2019 Financial management 26 36 25 8 5 0 0 62 13 80
2019 Procurement 46 32 23 0 0 0 0 77 0 10
2019 Information management 17 43 22 18 0 0 0 60 18 35
2019 Information technology 17 37 34 8 3 0 0 55 11 105
2019 Internal audit 19 54 27 0 0 0 0 73 0 10
2019 Evaluation 9 31 53 7 0 0 0 40 7 10
2019 Data sciences 20 49 27 0 5 0 0 68 5 15
2019 Policy 20 29 40 10 2 0 0 48 12 60
2019 Project management 11 47 30 12 0 0 0 58 12 65
2019 Other services to the public 12 29 28 22 10 0 0 40 32 220
2019 None of the above 17 30 26 18 10 0 0 47 27 245

Question 75. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 10 24 41 11 14 0 0 25 34 175
2024 Health care practitioners 13 22 41 16 8 0 0 24 35 180
2024 Communications or public affairs 16 37 32 10 6 0 0 15 53 65
2024 Access to information and privacy 33 0 25 31 11 0 0 42 33 15
2024 Security 8 11 19 54 8 0 0 62 19 10
2024 Legal services 12 20 43 17 8 0 0 25 32 65
2024 Administration and operations 12 24 41 14 9 0 0 23 35 510
2024 Human resources 15 25 36 16 8 0 0 25 40 115
2024 Financial management 8 12 52 17 11 0 0 28 20 55
2024 Procurement 11 40 48 0 0 0 0 0 52 10
2024 Real property 7 23 36 26 8 0 0 34 30 10
2024 Information management 25 24 33 10 7 0 0 18 49 25
2024 Information technology 12 23 42 17 6 0 0 23 36 105
2024 Internal audit 10 9 71 10 0 0 0 10 19 10
2024 Data sciences 8 28 41 20 3 0 0 23 36 25
2024 Policy 16 15 46 18 5 0 0 23 31 50
2024 Project management 6 25 43 10 15 0 0 25 32 60
2024 Other services to the public 23 24 38 13 2 0 0 15 47 210
2024 None of the above 16 21 37 15 10 1 0 26 37 175
2022 Client contact centre 11 24 41 17 7 0 0 24 35 165
2022 Health care practitioners 13 21 37 21 9 0 0 30 33 280
2022 Communications or public affairs 16 20 32 22 10 0 0 32 36 65
2022 Access to information and privacy 4 20 23 26 28 0 0 53 24 20
2022 Security 8 8 64 0 10 0 10 11 18 10
2022 Legal services 11 32 41 13 3 0 0 17 43 50
2022 Administration and operations 9 22 37 20 12 0 0 32 31 470
2022 Human resources 11 20 37 22 10 0 0 32 31 95
2022 Financial management 8 23 44 14 10 0 0 25 31 65
2022 Information management 10 12 35 21 21 0 0 43 22 35
2022 Information technology 6 14 39 31 9 0 0 40 20 115
2022 Internal audit 0 0 30 46 24 0 0 70 0 15
2022 Evaluation 7 17 40 30 7 0 0 36 24 15
2022 Data sciences 5 12 64 20 0 0 0 20 16 20
2022 Policy 7 24 41 15 13 0 0 28 31 70
2022 Project management 8 18 43 27 4 0 0 31 26 75
2022 Other services to the public 19 29 37 10 5 0 0 15 48 220
2022 None of the above 13 22 38 20 7 0 0 27 35 185
2020 Client contact centre 9 21 39 22 8 0 0 30 30 245
2020 Health care practitioners 11 16 37 24 11 0 0 35 28 255
2020 Communications or public affairs 10 24 39 14 12 0 0 26 35 75
2020 Access to information and privacy 3 10 52 10 25 0 0 35 13 30
2020 Security 0 0 48 37 15 0 0 52 0 15
2020 Legal services 5 31 34 12 19 0 0 30 36 60
2020 Administration and operations 12 17 35 25 11 0 0 36 29 595
2020 Human resources 9 20 41 25 5 0 0 30 29 105
2020 Financial management 10 18 37 19 16 0 0 35 29 85
2020 Procurement 15 26 0 25 34 0 0 59 41 10
2020 Information management 0 19 46 30 6 0 0 36 19 35
2020 Information technology 7 16 44 25 8 0 0 33 22 105
2020 Internal audit 0 6 34 60 0 0 0 60 6 15
2020 Evaluation 0 22 24 38 17 0 0 54 22 15
2020 Data sciences 4 25 27 32 11 0 0 44 29 20
2020 Policy 16 19 39 20 6 0 0 27 34 65
2020 Project management 8 22 31 32 7 0 0 39 30 60
2020 Other services to the public 14 27 33 16 10 0 0 26 42 295
2020 None of the above 16 17 39 19 10 0 0 28 33 230
2019 Client contact centre 15 24 36 14 11 0 0 25 39 250
2019 Health care practitioners 13 21 30 25 10 0 0 36 34 200
2019 Communications or public affairs 2 27 42 19 10 0 0 29 29 65
2019 Access to information and privacy 4 14 32 28 21 0 0 49 19 30
2019 Security 0 0 61 29 10 0 0 39 0 10
2019 Legal services 18 30 25 18 10 0 0 28 48 50
2019 Administration and operations 13 18 38 21 9 0 0 30 32 505
2019 Human resources 10 20 44 19 7 0 0 26 31 115
2019 Financial management 6 16 36 29 14 0 0 42 22 80
2019 Procurement 0 15 61 15 9 0 0 24 15 10
2019 Information management 8 11 30 44 6 0 0 50 19 35
2019 Information technology 9 16 41 24 9 0 0 34 25 105
2019 Internal audit 0 0 50 39 10 0 0 50 0 10
2019 Evaluation 7 7 44 41 0 0 0 41 14 10
2019 Data sciences 12 14 33 35 5 0 0 41 26 15
2019 Policy 3 28 36 28 5 0 0 33 31 60
2019 Project management 6 19 41 25 9 0 0 34 25 65
2019 Other services to the public 18 30 31 14 7 0 0 22 47 220
2019 None of the above 12 23 33 23 9 0 0 32 35 240
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Compensation

Pay or other compensation issues

Question 89. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 17 70 175
2024 Health care practitioners 15 74 180
2024 Communications or public affairs 23 56 65
2024 Access to information and privacy 7 89 15
2024 Security 17 67 10
2024 Legal services 31 47 65
2024 Administration and operations 19 61 515
2024 Human resources 27 60 115
2024 Financial management 19 68 55
2024 Procurement 12 80 10
2024 Real property 15 71 15
2024 Information management 23 77 25
2024 Information technology 15 67 105
2024 Internal audit 36 47 10
2024 Data sciences 22 72 25
2024 Policy 27 62 50
2024 Project management 21 67 60
2024 Other services to the public 24 60 210
2024 None of the above 16 66 175
2022 Client contact centre 14 74 165
2022 Health care practitioners 18 70 285
2022 Communications or public affairs 19 67 65
2022 Access to information and privacy 8 71 20
2022 Security 17 75 10
2022 Legal services 23 60 50
2022 Administration and operations 18 68 475
2022 Human resources 18 77 95
2022 Financial management 19 70 65
2022 Information management 21 74 35
2022 Information technology 16 71 115
2022 Internal audit 8 75 15
2022 Evaluation 26 63 15
2022 Data sciences 25 57 20
2022 Policy 34 58 70
2022 Project management 31 56 75
2022 Other services to the public 26 64 220
2022 None of the above 14 66 185
2020 Client contact centre 35 48 250
2020 Health care practitioners 34 48 255
2020 Communications or public affairs 26 48 75
2020 Access to information and privacy 30 52 30
2020 Security 26 67 15
2020 Legal services 30 43 60
2020 Administration and operations 31 50 600
2020 Human resources 28 63 105
2020 Financial management 29 48 85
2020 Procurement 49 51 10
2020 Information management 21 55 35
2020 Information technology 29 54 105
2020 Internal audit 34 53 15
2020 Evaluation 29 28 15
2020 Data sciences 11 51 20
2020 Policy 36 47 65
2020 Project management 47 38 60
2020 Other services to the public 32 47 295
2020 None of the above 30 53 235

Question 90. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 51 49 30
2024 Health care practitioners 46 54 30
2024 Communications or public affairs 46 54 15
2024 Legal services 33 67 20
2024 Administration and operations 43 57 95
2024 Human resources 68 32 30
2024 Financial management 34 66 10
2024 Information technology 59 41 15
2024 Policy 48 52 15
2024 Project management 57 43 15
2024 Other services to the public 49 51 45
2024 None of the above 59 41 30
2022 Client contact centre 46 54 25
2022 Health care practitioners 52 48 50
2022 Communications or public affairs 29 71 15
2022 Legal services 57 43 10
2022 Administration and operations 49 51 85
2022 Human resources 33 67 15
2022 Financial management 39 61 15
2022 Information technology 29 71 20
2022 Policy 41 59 25
2022 Project management 29 71 25
2022 Other services to the public 47 53 60
2022 None of the above 49 51 25
2020 Client contact centre 52 48 80
2020 Health care practitioners 38 62 85
2020 Communications or public affairs 56 44 20
2020 Legal services 59 41 20
2020 Administration and operations 47 53 190
2020 Human resources 39 61 30
2020 Financial management 36 64 25
2020 Information technology 39 61 30
2020 Policy 48 52 25
2020 Project management 51 49 30
2020 Other services to the public 46 54 95
2020 None of the above 35 65 70

Question 93. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 44 14 7 5 4 5 21 59 41 175
2024 Health care practitioners 43 10 7 4 4 2 31 64 36 180
2024 Communications or public affairs 42 7 12 4 4 9 22 61 39 65
2024 Access to information and privacy 54 21 4 0 7 0 15 63 37 15
2024 Security 69 19 0 0 0 0 13 79 21 10
2024 Legal services 48 9 6 2 3 6 26 71 29 65
2024 Administration and operations 39 18 10 4 5 4 21 52 48 510
2024 Human resources 48 15 12 3 8 0 14 56 44 115
2024 Financial management 51 19 10 0 4 3 13 61 39 55
2024 Procurement 69 7 0 0 0 0 24 90 10 10
2024 Real property 44 24 8 8 0 0 17 53 47 15
2024 Information management 51 16 8 5 4 0 16 61 39 25
2024 Information technology 54 18 11 4 1 1 11 61 39 105
2024 Internal audit 37 8 7 30 19 0 0 37 63 10
2024 Data sciences 48 14 4 10 5 0 19 59 41 25
2024 Policy 45 17 16 5 6 2 10 50 50 50
2024 Project management 45 24 11 0 3 2 14 54 46 60
2024 Other services to the public 45 17 8 4 5 6 16 57 43 210
2024 None of the above 45 16 11 2 2 6 19 60 40 175
2022 Client contact centre 40 14 10 4 4 5 21 165
2022 Health care practitioners 52 10 6 2 2 4 23 280
2022 Communications or public affairs 59 11 11 10 2 2 5 65
2022 Access to information and privacy 59 12 8 4 0 12 5 20
2022 Security 29 28 17 9 0 0 17 10
2022 Legal services 34 15 11 8 4 4 24 50
2022 Administration and operations 47 18 9 5 5 2 14 470
2022 Human resources 63 19 5 3 4 1 6 95
2022 Financial management 54 17 6 0 8 5 9 65
2022 Information management 41 11 19 12 8 5 4 35
2022 Information technology 45 19 10 7 6 0 14 115
2022 Internal audit 74 0 8 0 8 0 10 15
2022 Evaluation 35 33 7 0 6 0 19 15
2022 Data sciences 52 32 0 0 10 0 6 20
2022 Policy 38 28 15 6 7 0 7 70
2022 Project management 48 13 12 6 6 5 11 75
2022 Other services to the public 42 21 11 3 4 2 17 220
2022 None of the above 47 20 9 4 3 3 14 185
2020 Client contact centre 45 21 9 9 5 1 11 250
2020 Health care practitioners 50 13 8 4 5 1 20 255
2020 Communications or public affairs 53 16 7 5 7 5 6 75
2020 Access to information and privacy 38 21 27 7 0 0 7 30
2020 Security 37 40 16 0 0 0 7 15
2020 Legal services 55 18 11 2 5 0 10 60
2020 Administration and operations 42 20 12 6 5 1 12 600
2020 Human resources 49 20 11 9 3 3 6 105
2020 Financial management 47 21 6 7 2 3 13 85
2020 Procurement 41 23 0 0 8 0 28 10
2020 Information management 47 17 12 6 13 0 5 35
2020 Information technology 38 25 19 7 3 0 9 105
2020 Internal audit 40 33 27 0 0 0 0 15
2020 Evaluation 48 12 6 6 0 0 28 15
2020 Data sciences 47 4 9 17 4 4 15 20
2020 Policy 44 26 16 8 2 0 5 65
2020 Project management 54 13 18 2 7 3 3 60
2020 Other services to the public 45 19 10 5 8 3 10 295
2020 None of the above 42 18 13 7 5 3 12 235
2019 Client contact centre 39 20 14 10 10 1 7 250
2019 Health care practitioners 40 21 15 8 8 1 7 200
2019 Communications or public affairs 44 17 15 5 2 0 18 65
2019 Access to information and privacy 53 23 14 7 3 0 0 30
2019 Legal services 39 14 14 2 12 4 16 50
2019 Administration and operations 45 17 13 8 9 0 8 500
2019 Human resources 42 21 12 6 8 0 12 115
2019 Financial management 39 22 16 7 9 0 6 75
2019 Procurement 67 17 8 0 9 0 0 10
2019 Information management 52 8 19 3 16 0 3 35
2019 Information technology 42 33 12 4 5 0 5 105
2019 Internal audit 37 30 11 11 11 0 0 10
2019 Evaluation 32 9 16 38 0 0 6 10
2019 Data sciences 52 11 9 5 5 0 19 15
2019 Policy 39 24 24 6 5 0 2 60
2019 Project management 50 15 15 7 9 0 3 65
2019 Other services to the public 44 19 13 10 10 0 5 220
2019 None of the above 47 16 8 9 9 1 11 240

Support to resolve pay or other compensation issues

Question 91. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 4 36 15 27 15 0 4 42 43 30
2024 Health care practitioners 19 24 11 21 22 0 3 44 44 30
2024 Communications or public affairs 0 19 20 19 29 0 12 22 55 15
2024 Legal services 19 29 31 10 6 0 4 51 17 20
2024 Administration and operations 12 26 16 12 22 1 10 43 39 95
2024 Human resources 30 34 3 7 17 7 3 71 27 30
2024 Financial management 0 10 26 29 35 0 0 10 64 10
2024 Information technology 31 18 14 17 20 0 0 49 37 15
2024 Policy 20 6 11 21 34 0 8 28 60 15
2024 Project management 14 12 14 18 35 0 7 28 57 15
2024 Other services to the public 15 9 14 25 31 4 1 26 59 45
2024 None of the above 4 20 20 21 18 4 13 29 47 30
2022 Client contact centre 7 19 12 12 32 4 14 31 54 25
2022 Health care practitioners 6 42 13 15 19 0 4 50 36 50
2022 Communications or public affairs 15 20 13 6 46 0 0 35 52 15
2022 Legal services 21 26 9 0 25 0 19 58 31 10
2022 Administration and operations 10 30 12 17 24 4 3 43 44 85
2022 Human resources 41 16 9 14 0 5 15 72 17 15
2022 Financial management 7 7 13 18 48 0 6 16 71 15
2022 Information technology 0 34 31 20 15 0 0 34 35 20
2022 Policy 4 26 4 9 52 0 5 31 64 25
2022 Project management 11 17 32 8 32 0 0 28 40 25
2022 Other services to the public 12 24 14 21 24 2 3 38 48 60
2022 None of the above 11 18 7 18 36 6 4 33 60 25
2020 Client contact centre 11 31 17 13 21 2 4 45 37 80
2020 Health care practitioners 11 31 16 17 21 0 4 44 40 85
2020 Communications or public affairs 5 47 24 15 10 0 0 52 24 20
2020 Legal services 21 32 15 10 16 0 5 56 28 20
2020 Administration and operations 15 26 18 20 16 1 4 44 38 190
2020 Human resources 27 31 16 14 12 0 0 58 26 30
2020 Financial management 20 16 8 16 32 0 8 39 52 25
2020 Information technology 12 42 20 14 10 3 0 55 24 30
2020 Policy 21 30 5 21 22 0 0 52 44 25
2020 Project management 17 20 25 17 18 0 3 38 36 30
2020 Other services to the public 9 27 13 21 21 3 6 40 46 95
2020 None of the above 11 28 12 22 20 1 6 43 45 70

Question 92. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 37 22 22 14 0 4 39 38 25
2024 Health care practitioners 18 20 11 7 42 3 0 39 50 30
2024 Communications or public affairs 0 26 15 13 34 0 11 29 54 15
2024 Legal services 9 28 12 30 17 0 4 39 48 20
2024 Administration and operations 7 25 11 18 34 2 4 34 55 95
2024 Human resources 3 20 11 21 32 3 10 26 62 30
2024 Financial management 0 0 7 32 54 0 8 0 92 10
2024 Information technology 37 12 20 7 19 0 5 51 28 15
2024 Policy 0 19 10 41 30 0 0 19 71 15
2024 Project management 8 25 8 25 35 0 0 33 60 15
2024 Other services to the public 6 17 12 26 35 2 2 24 64 45
2024 None of the above 4 24 4 31 29 0 8 31 65 30
2022 Client contact centre 7 14 12 12 55 0 0 21 67 25
2022 Health care practitioners 8 26 19 16 24 2 7 36 43 50
2022 Communications or public affairs 0 13 28 14 46 0 0 13 59 15
2022 Legal services 0 38 0 26 26 0 11 42 58 10
2022 Administration and operations 8 24 6 17 41 3 1 33 60 85
2022 Human resources 12 25 4 19 25 15 0 43 52 15
2022 Financial management 14 13 8 14 52 0 0 26 66 15
2022 Information technology 5 23 24 15 33 0 0 28 48 20
2022 Policy 0 21 4 17 52 0 5 22 73 25
2022 Project management 4 21 12 16 41 0 8 26 61 25
2022 Other services to the public 10 19 17 17 35 0 2 30 53 60
2022 None of the above 4 12 9 20 45 0 10 17 72 25
2020 Client contact centre 10 21 14 21 31 1 2 32 54 80
2020 Health care practitioners 10 25 9 23 33 1 0 35 57 85
2020 Communications or public affairs 8 39 10 15 24 0 5 49 41 20
2020 Legal services 16 27 5 16 32 0 5 45 50 20
2020 Administration and operations 11 23 15 23 25 1 2 35 49 190
2020 Human resources 14 12 10 27 30 0 6 28 61 30
2020 Financial management 0 20 12 12 48 0 8 22 65 25
2020 Information technology 4 34 6 28 24 3 3 39 54 30
2020 Policy 4 22 5 18 39 8 4 30 65 25
2020 Project management 9 14 17 31 25 0 3 24 58 30
2020 Other services to the public 9 19 16 23 26 4 2 31 52 95
2020 None of the above 6 20 16 17 40 1 0 26 58 70
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