2024 Public Service Employee Survey Results by Theme for Public Services and Procurement Canada by Question 103. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2024 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Positive answers" and "Negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Results for questions 44, 73 and 93 are calculated differently than previous years to provide a more accurate and meaningful reflection of employee experiences. The calculation of negative answers now includes "To a very large extent", "To a large extent", "To a moderate extent" and "To a small extent". Because of this adjustment, results for these questions are not directly comparable to previous years.

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Employee engagement

Employee engagement

Question 8. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 37 12 8 3 0 0 78 10 1020
2024 Intelligence analysts 33 38 17 12 0 0 0 72 12 55
2024 Compliance, inspection and enforcement 30 43 16 8 3 0 0 73 11 90
2024 Communications or public affairs 29 42 11 9 9 0 0 71 19 335
2024 Access to information and privacy 46 33 14 7 0 0 0 79 7 50
2024 Security 32 42 12 8 6 0 0 74 14 225
2024 Science and technology 29 55 9 4 3 0 0 84 7 100
2024 Library services 33 46 14 0 7 0 0 79 7 15
2024 Legal services 49 22 9 8 12 0 0 71 19 35
2024 Administration and operations 37 37 14 6 5 0 0 75 11 2125
2024 Human resources 34 42 13 7 3 0 0 76 10 700
2024 Financial management 31 42 14 7 6 0 0 74 12 535
2024 Procurement 35 35 15 10 5 0 0 70 15 1390
2024 Real property 27 41 16 8 8 0 0 68 15 1285
2024 Material management 36 33 21 2 8 0 0 69 10 45
2024 Information management 35 41 11 8 5 0 0 76 13 185
2024 Information technology 29 40 13 12 6 0 0 70 17 400
2024 Internal audit 36 30 15 13 6 0 0 66 19 55
2024 Evaluation 36 39 20 2 2 0 0 75 4 30
2024 Data sciences 35 41 9 10 6 0 0 76 15 60
2024 Policy 26 41 14 11 8 0 0 68 18 215
2024 Project management 31 40 11 10 7 0 0 71 18 730
2024 Other services to the public 46 37 10 5 2 0 0 83 8 350
2024 None of the above 38 33 14 8 7 0 0 71 15 835
2022 Client contact centre 43 37 12 4 4 0 0 80 8 830
2022 Compliance, inspection and enforcement 44 40 9 3 3 0 0 84 6 90
2022 Communications or public affairs 33 44 10 10 3 0 0 77 13 380
2022 Access to information and privacy 46 41 6 6 1 0 0 87 7 65
2022 Security 40 36 9 11 4 0 0 76 15 190
2022 Science and technology 33 43 12 8 3 0 0 77 11 105
2022 Library services 38 33 23 6 0 0 0 71 6 20
2022 Legal services 54 27 14 5 0 0 0 81 5 15
2022 Administration and operations 45 33 12 6 3 0 0 79 10 1650
2022 Human resources 46 38 10 4 2 0 0 84 6 565
2022 Financial management 43 39 11 6 1 0 0 81 7 520
2022 Procurement 42 40 11 5 2 0 0 82 7 1315
2022 Real property 38 40 12 6 4 0 0 78 10 1090
2022 Material management 39 31 12 9 8 0 0 71 17 40
2022 Information management 37 41 13 7 2 0 0 78 9 185
2022 Information technology 38 38 14 6 4 0 0 76 10 415
2022 Internal audit 40 46 6 4 4 0 0 86 8 60
2022 Evaluation 42 28 16 7 6 0 0 70 14 35
2022 Data sciences 27 42 16 13 2 0 0 69 15 45
2022 Policy 30 38 18 9 5 0 0 68 14 175
2022 Project management 34 43 13 6 3 0 0 77 9 685
2022 Other services to the public 42 38 11 4 4 0 0 80 8 305
2022 None of the above 39 35 13 6 6 0 0 75 12 605
2020 Client contact centre 44 40 9 5 2 0 0 84 7 955
2020 Compliance, inspection and enforcement 47 35 12 6 0 0 0 81 6 85
2020 Communications or public affairs 37 40 11 8 4 0 0 77 12 400
2020 Access to information and privacy 47 33 10 10 0 0 0 80 10 60
2020 Security 48 29 12 4 7 0 0 77 11 260
2020 Science and technology 39 46 7 6 2 0 0 85 8 110
2020 Library services 30 40 20 5 5 0 0 70 9 20
2020 Legal services 57 34 5 5 0 0 0 91 5 20
2020 Administration and operations 44 38 10 5 3 0 0 82 8 2050
2020 Human resources 47 37 9 5 2 0 0 84 7 670
2020 Financial management 43 41 10 4 1 0 0 84 6 590
2020 Procurement 46 39 8 5 2 0 0 85 7 1390
2020 Real property 40 39 11 7 3 0 0 79 10 1430
2020 Material management 50 29 13 8 0 0 0 79 8 55
2020 Information management 46 38 10 4 2 0 0 84 6 265
2020 Information technology 39 39 13 6 3 0 0 79 9 465
2020 Internal audit 40 43 6 7 4 0 0 82 12 70
2020 Evaluation 54 35 0 7 3 0 0 89 11 25
2020 Data sciences 42 32 6 9 11 0 0 74 20 45
2020 Policy 34 38 15 10 2 0 0 72 13 180
2020 Project management 39 39 12 8 2 0 0 78 10 755
2020 Other services to the public 39 39 13 7 1 0 0 79 8 305
2020 None of the above 38 41 12 6 3 0 0 79 9 830
2019 Client contact centre 37 39 14 5 4 0 0 76 9 895
2019 Compliance, inspection and enforcement 40 39 11 8 1 0 0 80 9 100
2019 Communications or public affairs 35 43 11 6 4 0 0 78 10 390
2019 Access to information and privacy 43 43 8 5 2 0 0 86 6 65
2019 Security 42 32 12 7 7 0 0 74 14 230
2019 Science and technology 25 59 11 3 3 0 0 84 6 100
2019 Library services 21 61 4 0 14 0 0 82 14 25
2019 Legal services 30 55 8 4 3 0 0 84 7 25
2019 Administration and operations 40 37 12 6 4 0 0 78 10 1885
2019 Human resources 37 42 9 7 4 0 0 80 11 670
2019 Financial management 36 42 13 4 5 0 0 78 9 600
2019 Procurement 42 39 11 5 3 0 0 80 8 1240
2019 Real property 34 42 12 6 5 0 0 76 11 1305
2019 Material management 56 24 17 3 0 0 0 80 3 55
2019 Information management 36 41 15 6 3 0 0 76 9 245
2019 Information technology 32 42 13 10 3 0 0 75 12 450
2019 Internal audit 35 37 19 7 2 0 0 72 9 65
2019 Evaluation 28 46 9 8 8 0 0 74 16 25
2019 Data sciences 37 41 14 2 6 0 0 78 8 45
2019 Policy 41 36 8 7 9 0 0 77 15 160
2019 Project management 37 36 14 9 4 0 0 73 13 640
2019 Other services to the public 38 40 11 6 4 0 0 79 10 370
2019 None of the above 38 37 12 8 6 0 0 74 14 835

Question 12. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 34 14 7 6 0 0 73 13 1020
2024 Intelligence analysts 25 54 15 4 2 0 0 79 6 55
2024 Compliance, inspection and enforcement 24 37 21 14 3 0 0 61 18 90
2024 Communications or public affairs 30 37 13 12 8 0 0 67 20 335
2024 Access to information and privacy 37 39 17 6 0 0 0 77 6 50
2024 Security 30 45 8 7 8 1 0 76 15 225
2024 Science and technology 24 42 20 10 4 0 0 66 15 100
2024 Library services 18 48 13 14 7 0 0 66 21 15
2024 Legal services 36 21 12 14 18 0 0 57 31 35
2024 Administration and operations 38 35 14 7 5 0 0 73 13 2125
2024 Human resources 36 38 13 9 4 0 0 74 13 700
2024 Financial management 33 39 13 9 6 0 0 72 15 535
2024 Procurement 33 34 14 10 9 0 0 67 19 1390
2024 Real property 26 41 16 10 8 0 0 67 17 1280
2024 Material management 40 40 5 9 6 0 0 80 15 45
2024 Information management 35 33 17 8 6 0 0 69 15 185
2024 Information technology 34 31 18 8 9 0 0 65 17 400
2024 Internal audit 33 49 10 4 4 0 0 82 8 55
2024 Evaluation 25 47 16 9 2 0 0 73 11 30
2024 Data sciences 53 20 16 6 4 0 0 73 10 60
2024 Policy 36 33 12 9 9 0 0 69 18 215
2024 Project management 34 37 13 11 6 0 0 71 17 730
2024 Other services to the public 41 34 12 9 4 0 0 75 13 350
2024 None of the above 32 32 16 11 10 0 0 64 20 835
2022 Client contact centre 39 35 14 7 5 0 0 74 12 830
2022 Compliance, inspection and enforcement 38 48 7 5 2 0 0 86 7 90
2022 Communications or public affairs 32 41 11 10 6 0 0 73 16 380
2022 Access to information and privacy 48 38 13 0 1 0 0 86 1 65
2022 Security 39 35 11 10 3 0 0 75 14 190
2022 Science and technology 29 41 11 12 7 0 0 70 19 105
2022 Library services 39 39 17 5 0 0 0 78 5 20
2022 Legal services 49 25 7 6 5 7 0 80 13 15
2022 Administration and operations 45 33 11 6 4 0 0 79 10 1650
2022 Human resources 45 35 10 7 3 0 0 80 10 565
2022 Financial management 42 40 11 4 3 0 0 82 7 520
2022 Procurement 41 39 11 5 4 0 0 80 9 1315
2022 Real property 39 38 10 8 5 0 0 77 12 1090
2022 Material management 40 26 11 14 7 2 0 67 22 40
2022 Information management 36 41 13 7 3 1 0 77 10 185
2022 Information technology 38 38 9 10 5 0 0 75 15 415
2022 Internal audit 34 46 14 4 2 0 0 80 6 60
2022 Evaluation 27 43 16 11 2 0 0 70 14 35
2022 Data sciences 41 36 13 7 4 0 0 76 11 45
2022 Policy 35 40 11 8 5 0 0 75 14 170
2022 Project management 37 37 12 8 5 0 0 75 13 685
2022 Other services to the public 39 35 11 7 8 0 0 74 15 305
2022 None of the above 36 32 16 8 8 0 0 68 16 605
2020 Client contact centre 36 36 17 7 4 0 0 72 11 955
2020 Compliance, inspection and enforcement 33 44 15 6 1 0 0 78 7 85
2020 Communications or public affairs 40 32 13 12 2 0 0 73 14 400
2020 Access to information and privacy 48 19 18 10 5 0 0 68 15 60
2020 Security 39 34 13 7 6 0 0 73 13 260
2020 Science and technology 37 42 11 6 3 0 0 79 9 110
2020 Library services 15 50 20 10 5 0 0 65 15 20
2020 Legal services 47 34 14 0 5 0 0 81 5 20
2020 Administration and operations 42 34 13 7 4 0 0 77 10 2045
2020 Human resources 43 37 9 7 3 0 0 81 10 665
2020 Financial management 40 39 14 6 2 0 0 78 8 590
2020 Procurement 41 37 12 6 3 0 0 79 9 1385
2020 Real property 37 38 11 9 5 0 0 75 14 1425
2020 Material management 31 40 13 15 2 0 0 71 16 55
2020 Information management 41 38 9 9 3 0 0 79 11 270
2020 Information technology 39 41 11 7 2 0 0 79 9 465
2020 Internal audit 23 41 13 15 7 0 0 65 22 70
2020 Evaluation 52 31 7 4 7 0 0 83 10 25
2020 Data sciences 38 38 7 9 9 0 0 75 18 45
2020 Policy 43 33 12 10 2 0 0 76 12 180
2020 Project management 35 38 13 9 4 0 0 74 13 760
2020 Other services to the public 33 38 16 8 5 0 0 71 13 305
2020 None of the above 34 36 17 9 4 0 0 71 12 830
2019 Client contact centre 29 36 19 11 5 0 0 65 16 895
2019 Compliance, inspection and enforcement 32 44 13 7 4 0 0 76 11 100
2019 Communications or public affairs 32 41 10 8 8 0 0 73 16 390
2019 Access to information and privacy 39 32 17 6 5 0 2 72 11 65
2019 Security 33 36 14 11 7 0 0 69 18 230
2019 Science and technology 22 43 15 14 6 0 0 65 21 100
2019 Library services 26 44 22 0 9 0 0 69 9 20
2019 Legal services 40 34 10 8 7 0 0 74 16 25
2019 Administration and operations 37 35 13 9 6 0 0 72 15 1880
2019 Human resources 33 41 14 7 4 0 0 74 12 670
2019 Financial management 33 37 17 7 6 0 0 70 12 595
2019 Procurement 36 37 13 9 3 0 0 74 13 1240
2019 Real property 31 38 14 10 7 0 0 70 17 1305
2019 Material management 41 42 10 6 2 0 0 83 8 60
2019 Information management 34 38 16 8 3 0 0 73 12 245
2019 Information technology 34 36 15 10 4 0 0 71 14 450
2019 Internal audit 31 49 7 9 4 0 0 80 13 65
2019 Evaluation 17 47 16 20 0 0 0 65 20 25
2019 Data sciences 41 33 4 16 6 0 0 74 21 45
2019 Policy 38 40 8 5 9 1 0 79 14 160
2019 Project management 30 40 14 10 6 0 0 70 16 630
2019 Other services to the public 28 38 18 9 7 0 0 66 15 370
2019 None of the above 30 34 19 10 8 0 0 64 18 835

Question 13. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 29 12 2 2 0 0 84 4 1015
2024 Intelligence analysts 42 38 16 3 0 0 0 80 3 55
2024 Compliance, inspection and enforcement 42 37 11 10 0 0 0 79 10 90
2024 Communications or public affairs 37 37 12 7 6 0 0 75 14 335
2024 Access to information and privacy 58 26 12 4 0 0 0 85 4 50
2024 Security 51 31 13 3 2 0 0 81 5 225
2024 Science and technology 46 39 13 2 0 0 0 85 2 100
2024 Library services 40 41 12 0 7 0 0 81 7 15
2024 Legal services 57 19 15 3 5 0 0 76 9 35
2024 Administration and operations 52 32 12 3 2 0 0 84 5 2125
2024 Human resources 48 34 13 5 0 0 0 82 5 695
2024 Financial management 44 37 11 6 2 0 0 81 7 535
2024 Procurement 47 34 12 4 3 0 0 81 7 1385
2024 Real property 42 36 14 5 3 0 0 78 7 1280
2024 Material management 52 36 8 2 2 0 0 88 4 45
2024 Information management 60 28 6 4 2 1 0 88 6 185
2024 Information technology 45 35 11 5 3 0 0 80 8 400
2024 Internal audit 57 24 15 2 2 0 0 81 4 55
2024 Evaluation 46 42 8 2 2 0 0 88 4 30
2024 Data sciences 46 34 14 0 6 0 0 80 6 60
2024 Policy 39 40 14 5 3 0 0 78 7 215
2024 Project management 43 39 12 5 3 0 0 81 7 730
2024 Other services to the public 56 33 7 3 1 0 0 90 3 350
2024 None of the above 49 31 11 5 4 0 0 80 9 835
2022 Client contact centre 56 29 10 3 2 0 0 85 5 825
2022 Compliance, inspection and enforcement 54 33 9 4 1 0 0 86 5 90
2022 Communications or public affairs 41 42 11 5 2 0 0 82 7 380
2022 Access to information and privacy 62 30 5 2 1 0 0 92 3 65
2022 Security 52 36 6 3 3 0 0 88 6 190
2022 Science and technology 51 37 6 3 4 0 0 87 7 105
2022 Library services 58 23 19 0 0 0 0 81 0 20
2022 Legal services 75 18 0 0 6 0 0 94 6 15
2022 Administration and operations 56 28 11 3 1 0 0 84 5 1650
2022 Human resources 56 33 7 3 1 0 0 90 3 565
2022 Financial management 54 34 9 2 1 0 0 88 3 520
2022 Procurement 55 32 9 3 1 0 0 87 4 1310
2022 Real property 53 32 10 3 2 0 0 85 5 1090
2022 Material management 56 20 10 10 3 0 0 76 14 40
2022 Information management 47 38 12 2 1 0 0 86 3 185
2022 Information technology 52 31 9 5 2 0 0 84 8 415
2022 Internal audit 56 31 12 0 2 0 0 86 2 60
2022 Evaluation 46 40 6 2 6 0 0 86 8 35
2022 Data sciences 43 37 11 7 2 0 0 80 9 45
2022 Policy 43 38 12 6 1 0 0 81 7 175
2022 Project management 49 37 9 4 2 0 0 85 5 685
2022 Other services to the public 55 30 9 5 1 0 0 85 6 305
2022 None of the above 48 30 15 4 3 0 0 79 6 605
2020 Client contact centre 56 32 9 3 1 0 0 88 4 945
2020 Compliance, inspection and enforcement 56 31 12 1 0 0 0 87 1 85
2020 Communications or public affairs 45 36 11 5 1 0 0 82 7 400
2020 Access to information and privacy 63 22 12 3 0 0 0 85 3 60
2020 Security 58 27 10 3 2 0 0 85 6 260
2020 Science and technology 58 26 9 6 1 0 0 84 7 105
2020 Library services 40 41 15 5 0 0 0 80 5 20
2020 Legal services 76 19 5 0 0 0 0 95 0 20
2020 Administration and operations 57 30 8 3 2 0 0 88 4 2040
2020 Human resources 56 35 5 2 1 0 0 91 4 665
2020 Financial management 54 35 9 2 1 0 0 89 3 585
2020 Procurement 60 31 6 2 1 0 0 91 3 1385
2020 Real property 55 31 9 3 2 0 0 87 5 1425
2020 Material management 56 36 7 2 0 0 0 92 2 55
2020 Information management 55 33 8 1 2 0 0 89 3 270
2020 Information technology 51 36 9 3 2 0 0 87 4 465
2020 Internal audit 47 40 6 4 3 0 0 87 7 70
2020 Evaluation 48 41 7 0 3 0 0 90 3 25
2020 Data sciences 47 27 13 5 9 0 0 73 14 45
2020 Policy 46 37 10 7 1 0 0 83 8 180
2020 Project management 53 33 10 3 1 0 0 86 4 755
2020 Other services to the public 51 34 11 3 1 0 0 85 4 305
2020 None of the above 53 34 9 4 1 0 0 87 4 825
2019 Client contact centre 50 35 10 3 2 0 0 84 6 890
2019 Compliance, inspection and enforcement 58 29 10 2 1 0 0 87 3 100
2019 Communications or public affairs 45 37 10 3 3 0 0 83 7 390
2019 Access to information and privacy 56 33 9 2 0 0 0 89 2 65
2019 Security 53 31 10 2 4 0 0 84 6 230
2019 Science and technology 45 43 8 3 1 0 0 88 4 100
2019 Library services 53 35 7 0 5 0 0 88 5 25
2019 Legal services 60 35 5 0 0 0 0 95 0 25
2019 Administration and operations 55 30 11 2 2 0 0 85 4 1875
2019 Human resources 49 38 9 3 1 0 0 87 4 670
2019 Financial management 49 34 12 3 2 0 0 83 5 595
2019 Procurement 56 33 7 3 1 0 0 89 4 1235
2019 Real property 52 34 8 4 2 0 0 85 6 1300
2019 Material management 68 24 8 0 0 0 0 92 0 60
2019 Information management 48 38 10 2 1 0 0 87 4 240
2019 Information technology 50 35 10 4 1 0 0 85 5 445
2019 Internal audit 49 39 8 3 1 0 0 88 4 65
2019 Evaluation 40 32 16 8 4 0 0 72 12 25
2019 Data sciences 51 35 7 5 2 0 0 86 7 45
2019 Policy 49 36 9 3 3 1 0 86 6 160
2019 Project management 47 36 12 4 1 0 0 83 5 630
2019 Other services to the public 51 34 8 4 2 0 0 85 7 365
2019 None of the above 47 35 12 3 3 0 0 82 6 835

Question 17. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 35 11 4 2 0 0 83 6 1020
2024 Intelligence analysts 38 41 18 3 0 0 0 79 3 55
2024 Compliance, inspection and enforcement 36 41 13 8 2 0 0 77 10 90
2024 Communications or public affairs 31 44 11 5 7 0 0 76 13 335
2024 Access to information and privacy 44 45 9 0 2 0 0 89 2 50
2024 Security 40 40 9 7 3 0 0 81 10 225
2024 Science and technology 39 48 8 5 0 0 0 88 5 100
2024 Library services 34 35 17 7 7 0 0 69 14 15
2024 Legal services 49 20 13 15 4 0 0 68 19 35
2024 Administration and operations 45 35 11 5 3 0 0 81 8 2125
2024 Human resources 41 39 12 6 1 0 0 80 7 700
2024 Financial management 37 40 14 5 4 0 0 77 9 535
2024 Procurement 39 38 14 5 4 0 0 77 9 1390
2024 Real property 33 41 15 7 5 0 0 74 12 1285
2024 Material management 45 47 3 0 4 0 0 92 4 45
2024 Information management 47 33 10 7 2 0 0 81 10 185
2024 Information technology 38 33 16 8 4 0 0 72 12 400
2024 Internal audit 33 47 10 6 2 0 2 82 8 55
2024 Evaluation 42 54 2 0 2 0 0 96 2 30
2024 Data sciences 45 30 16 3 5 0 0 75 9 60
2024 Policy 32 39 14 9 6 0 0 71 15 215
2024 Project management 34 39 16 7 4 0 1 73 11 730
2024 Other services to the public 52 34 8 4 2 0 0 86 5 350
2024 None of the above 41 34 13 6 5 0 0 76 11 835
2022 Client contact centre 45 37 10 4 3 0 0 82 8 830
2022 Compliance, inspection and enforcement 47 38 9 5 2 0 0 85 7 90
2022 Communications or public affairs 38 43 12 5 3 0 0 80 8 380
2022 Access to information and privacy 57 33 7 2 1 0 0 90 3 65
2022 Security 45 36 9 6 4 1 0 81 9 190
2022 Science and technology 36 46 9 6 3 0 0 82 8 105
2022 Library services 49 40 5 6 0 0 0 89 6 20
2022 Legal services 54 39 6 0 0 0 0 94 0 15
2022 Administration and operations 51 31 11 5 2 0 0 82 7 1650
2022 Human resources 51 36 10 3 1 0 0 86 4 565
2022 Financial management 45 39 11 2 2 0 0 85 4 520
2022 Procurement 46 38 10 4 2 0 0 84 6 1315
2022 Real property 43 38 10 6 3 0 0 81 9 1090
2022 Material management 53 25 12 2 9 0 0 77 11 40
2022 Information management 41 43 12 3 1 1 0 84 4 185
2022 Information technology 42 37 12 6 4 0 0 78 9 415
2022 Internal audit 38 48 11 1 2 0 0 86 3 60
2022 Evaluation 37 36 14 7 5 0 0 74 12 35
2022 Data sciences 38 39 13 11 0 0 0 76 11 45
2022 Policy 35 39 16 9 2 0 0 74 11 175
2022 Project management 39 42 12 5 3 0 0 80 7 685
2022 Other services to the public 45 39 9 4 2 0 0 84 7 305
2022 None of the above 43 35 13 5 4 0 0 77 9 605
2020 Client contact centre 53 33 8 4 2 0 0 87 5 955
2020 Compliance, inspection and enforcement 52 39 7 0 1 0 0 92 1 85
2020 Communications or public affairs 44 39 10 6 1 0 0 83 7 400
2020 Access to information and privacy 54 33 5 5 2 2 0 88 7 60
2020 Security 52 28 11 5 4 0 0 80 9 265
2020 Science and technology 52 37 8 3 1 0 0 88 4 110
2020 Library services 20 50 20 5 5 0 0 70 9 20
2020 Legal services 57 33 9 0 0 0 0 91 0 20
2020 Administration and operations 50 35 8 5 2 0 0 86 7 2055
2020 Human resources 51 36 6 4 2 0 0 88 6 670
2020 Financial management 51 35 10 2 2 0 0 87 4 590
2020 Procurement 51 36 9 3 1 0 0 87 4 1385
2020 Real property 47 37 9 5 3 0 0 84 7 1430
2020 Material management 56 29 9 5 0 0 0 86 5 55
2020 Information management 52 34 8 4 2 0 0 85 7 270
2020 Information technology 43 39 11 5 2 0 0 82 7 465
2020 Internal audit 44 37 9 9 1 0 0 81 10 70
2020 Evaluation 48 38 4 4 7 0 0 86 10 25
2020 Data sciences 40 38 13 2 7 0 0 78 9 45
2020 Policy 41 36 13 8 2 0 0 78 10 180
2020 Project management 46 38 9 5 1 0 0 84 7 760
2020 Other services to the public 45 39 11 4 1 0 0 84 6 305
2020 None of the above 45 39 9 5 2 0 0 84 7 835
2019 Client contact centre 42 39 11 5 3 0 0 81 8 895
2019 Compliance, inspection and enforcement 47 38 10 4 1 0 0 85 5 100
2019 Communications or public affairs 40 41 11 4 4 0 0 81 8 390
2019 Access to information and privacy 53 32 11 1 2 0 0 86 3 65
2019 Security 43 38 10 4 5 0 0 81 9 230
2019 Science and technology 33 53 7 6 2 0 0 86 8 100
2019 Library services 35 49 8 0 8 0 0 84 8 25
2019 Legal services 44 41 12 3 0 0 0 85 3 25
2019 Administration and operations 48 36 9 5 3 0 0 84 8 1885
2019 Human resources 45 39 8 5 2 0 0 84 7 670
2019 Financial management 41 39 11 4 4 0 0 80 8 595
2019 Procurement 48 37 8 4 2 0 0 86 6 1240
2019 Real property 43 40 9 5 3 0 0 83 8 1310
2019 Material management 57 32 11 0 0 0 0 89 0 60
2019 Information management 43 44 8 4 1 0 0 87 5 245
2019 Information technology 38 42 13 6 1 0 0 80 7 450
2019 Internal audit 46 38 9 4 3 0 0 84 7 65
2019 Evaluation 29 50 4 12 4 0 0 80 16 25
2019 Data sciences 47 32 8 11 2 0 0 79 13 45
2019 Policy 45 33 9 8 6 1 0 78 14 160
2019 Project management 40 40 13 4 3 0 0 80 7 640
2019 Other services to the public 45 38 10 3 3 1 0 84 6 370
2019 None of the above 42 36 13 5 4 1 0 78 9 835

Question 54. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 31 12 6 4 0 0 79 9 1015
2024 Intelligence analysts 42 40 12 4 2 0 0 82 7 55
2024 Compliance, inspection and enforcement 35 33 22 6 3 0 0 69 9 90
2024 Communications or public affairs 28 30 19 15 6 1 0 60 21 335
2024 Access to information and privacy 35 40 19 1 2 2 0 77 3 50
2024 Security 38 33 14 8 6 1 0 72 14 225
2024 Science and technology 37 38 13 7 3 1 1 76 10 100
2024 Library services 21 24 20 22 14 0 0 45 35 15
2024 Legal services 37 29 13 11 10 0 0 66 21 35
2024 Administration and operations 44 32 12 7 5 0 0 76 11 2125
2024 Human resources 38 37 14 7 3 1 0 76 10 700
2024 Financial management 38 38 14 4 5 0 0 76 10 535
2024 Procurement 38 31 15 10 6 0 0 70 16 1390
2024 Real property 33 36 15 9 7 0 0 69 16 1285
2024 Material management 41 41 12 4 2 0 0 82 6 45
2024 Information management 39 34 12 7 6 2 0 75 13 185
2024 Information technology 33 32 16 11 8 0 0 65 19 400
2024 Internal audit 29 35 23 9 2 2 0 65 11 55
2024 Evaluation 49 25 27 0 0 0 0 73 0 30
2024 Data sciences 47 29 15 5 4 0 0 76 9 60
2024 Policy 26 35 18 11 8 0 0 62 20 215
2024 Project management 31 38 13 12 5 0 0 69 17 730
2024 Other services to the public 48 30 11 5 4 1 1 79 9 350
2024 None of the above 33 30 15 11 10 2 0 63 22 835
2022 Client contact centre 47 32 12 4 4 0 0 80 8 825
2022 Compliance, inspection and enforcement 47 38 11 1 2 0 0 86 3 90
2022 Communications or public affairs 30 37 17 9 5 1 0 68 15 380
2022 Access to information and privacy 56 35 7 2 0 1 0 91 2 65
2022 Security 38 36 13 7 5 0 0 75 12 190
2022 Science and technology 37 34 12 13 4 0 0 72 17 105
2022 Library services 23 37 31 0 9 0 0 60 9 20
2022 Legal services 59 13 9 13 5 0 0 72 19 15
2022 Administration and operations 51 28 12 6 3 0 0 79 9 1650
2022 Human resources 53 30 9 5 2 0 0 84 7 565
2022 Financial management 48 37 10 4 1 0 0 85 5 515
2022 Procurement 52 31 10 5 2 0 0 83 7 1315
2022 Real property 43 35 12 6 4 1 0 79 10 1090
2022 Material management 49 25 14 0 12 0 0 74 12 40
2022 Information management 40 42 12 4 2 0 0 82 6 185
2022 Information technology 35 33 16 11 4 0 0 69 15 415
2022 Internal audit 40 36 17 6 0 1 0 77 6 60
2022 Evaluation 46 28 14 5 7 0 0 74 12 35
2022 Data sciences 37 28 20 12 0 3 0 67 12 45
2022 Policy 28 39 17 10 5 1 0 68 15 175
2022 Project management 44 35 14 5 3 0 0 79 8 685
2022 Other services to the public 42 33 12 7 5 1 0 75 12 305
2022 None of the above 41 30 14 8 7 1 0 71 14 605
2020 Client contact centre 52 31 11 4 3 0 0 82 7 950
2020 Compliance, inspection and enforcement 47 30 19 1 2 0 0 77 4 80
2020 Communications or public affairs 38 35 16 7 4 1 0 73 11 400
2020 Access to information and privacy 55 27 13 0 3 2 0 83 3 60
2020 Security 45 27 16 6 6 0 0 72 12 265
2020 Science and technology 41 33 15 7 2 1 0 75 9 105
2020 Library services 20 44 10 20 5 0 0 65 25 20
2020 Legal services 57 29 9 0 5 0 0 86 5 20
2020 Administration and operations 53 30 11 4 2 0 0 83 6 2040
2020 Human resources 56 28 10 4 2 0 0 84 6 665
2020 Financial management 53 32 11 3 1 0 0 85 4 585
2020 Procurement 57 28 9 4 2 1 0 85 5 1385
2020 Real property 46 31 14 6 3 0 0 77 9 1430
2020 Material management 55 21 16 8 0 0 0 76 8 55
2020 Information management 50 35 7 4 3 1 0 86 7 270
2020 Information technology 40 33 17 6 3 0 0 74 9 465
2020 Internal audit 51 27 15 7 0 0 0 78 7 70
2020 Evaluation 50 36 4 11 0 0 0 86 11 25
2020 Data sciences 51 22 9 5 11 2 0 75 16 45
2020 Policy 36 37 12 9 5 1 0 74 14 180
2020 Project management 43 33 16 6 2 1 0 76 8 750
2020 Other services to the public 44 36 11 5 4 1 0 80 9 305
2020 None of the above 44 31 12 7 4 2 0 76 11 835
2019 Client contact centre 41 33 15 6 4 1 0 75 10 895
2019 Compliance, inspection and enforcement 40 36 15 6 3 0 0 76 9 100
2019 Communications or public affairs 30 33 19 10 7 2 0 64 17 390
2019 Access to information and privacy 42 34 14 6 5 0 0 75 11 65
2019 Security 35 30 16 10 8 1 0 65 18 230
2019 Science and technology 25 41 18 9 6 1 0 67 15 100
2019 Library services 25 38 16 14 7 0 0 62 21 25
2019 Legal services 38 29 21 9 4 0 0 67 12 25
2019 Administration and operations 45 30 14 6 4 0 0 75 10 1880
2019 Human resources 45 33 12 7 3 1 0 79 9 670
2019 Financial management 41 38 12 5 3 1 0 80 8 600
2019 Procurement 46 32 14 5 3 1 0 78 8 1240
2019 Real property 38 33 16 8 5 1 0 71 13 1305
2019 Material management 51 37 10 0 2 0 0 88 2 60
2019 Information management 44 29 16 8 2 0 0 73 11 245
2019 Information technology 34 32 20 10 4 1 0 67 14 450
2019 Internal audit 38 39 15 6 3 0 0 76 9 65
2019 Evaluation 29 35 20 12 4 0 0 64 16 25
2019 Data sciences 38 28 13 8 11 2 0 67 19 45
2019 Policy 35 29 17 9 8 2 0 65 17 160
2019 Project management 35 34 19 6 6 0 0 69 11 635
2019 Other services to the public 38 34 14 8 5 1 1 73 13 370
2019 None of the above 34 30 17 10 7 1 0 66 17 835

Question 55. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 46 32 14 5 3 1 0 78 8 1015
2024 Intelligence analysts 42 37 11 6 4 0 0 79 10 55
2024 Compliance, inspection and enforcement 33 41 17 6 4 0 0 74 10 90
2024 Communications or public affairs 27 33 18 15 6 1 0 61 21 335
2024 Access to information and privacy 35 40 21 1 2 0 2 76 3 50
2024 Security 38 36 11 9 5 1 0 74 14 225
2024 Science and technology 37 37 16 6 4 0 1 74 10 100
2024 Library services 21 32 12 14 21 0 0 53 35 15
2024 Legal services 37 24 15 16 7 0 0 61 23 35
2024 Administration and operations 43 33 12 7 4 0 0 77 11 2125
2024 Human resources 38 37 12 8 4 1 0 75 12 700
2024 Financial management 35 42 13 5 4 0 0 77 9 535
2024 Procurement 36 33 15 9 6 0 0 69 16 1390
2024 Real property 31 37 14 10 6 0 0 69 17 1280
2024 Material management 40 44 6 8 2 0 0 84 11 45
2024 Information management 42 33 14 7 5 0 0 75 12 185
2024 Information technology 31 34 17 11 8 0 0 65 18 400
2024 Internal audit 28 34 23 8 4 4 0 64 12 55
2024 Evaluation 47 24 23 3 2 0 0 72 5 30
2024 Data sciences 38 36 13 8 4 0 0 74 12 60
2024 Policy 28 34 16 11 10 0 0 62 22 215
2024 Project management 31 35 15 13 6 0 0 67 18 730
2024 Other services to the public 46 33 10 6 4 0 1 79 10 350
2024 None of the above 33 31 14 11 9 1 0 65 20 835
2022 Client contact centre 45 34 12 5 3 0 0 80 8 825
2022 Compliance, inspection and enforcement 46 40 9 4 1 0 0 86 5 90
2022 Communications or public affairs 31 39 17 9 5 0 0 70 14 380
2022 Access to information and privacy 55 35 7 2 0 1 0 91 2 65
2022 Security 39 36 13 8 4 0 0 75 12 190
2022 Science and technology 33 36 16 8 7 1 0 70 15 105
2022 Library services 28 32 25 6 9 0 0 60 15 20
2022 Legal services 53 19 7 21 0 0 0 72 21 15
2022 Administration and operations 50 30 11 6 3 1 0 81 8 1650
2022 Human resources 52 32 9 5 2 0 0 84 7 565
2022 Financial management 47 39 8 5 2 0 0 86 6 520
2022 Procurement 49 34 8 5 3 0 0 84 8 1310
2022 Real property 41 36 12 7 3 0 0 78 10 1090
2022 Material management 47 27 13 5 7 0 0 74 12 40
2022 Information management 38 41 13 6 1 0 0 80 7 185
2022 Information technology 35 36 14 11 4 1 0 71 15 415
2022 Internal audit 37 44 12 6 0 0 0 82 6 60
2022 Evaluation 44 34 7 10 5 0 0 78 14 35
2022 Data sciences 36 40 11 13 0 0 0 76 13 45
2022 Policy 26 40 13 15 5 1 0 66 20 175
2022 Project management 41 37 13 6 3 0 0 77 9 685
2022 Other services to the public 40 34 13 7 6 0 0 75 13 305
2022 None of the above 39 31 14 7 8 1 0 71 15 610
2020 Client contact centre 51 31 11 3 2 0 0 83 6 945
2020 Compliance, inspection and enforcement 43 36 18 2 1 0 0 79 4 85
2020 Communications or public affairs 36 37 14 8 3 0 0 74 12 400
2020 Access to information and privacy 54 31 9 2 3 2 0 86 5 60
2020 Security 45 29 15 5 5 0 0 74 10 260
2020 Science and technology 43 33 13 7 3 1 0 77 10 105
2020 Library services 25 35 15 15 10 0 0 60 25 20
2020 Legal services 57 29 9 0 5 0 0 86 5 20
2020 Administration and operations 52 32 10 4 2 0 0 84 6 2030
2020 Human resources 54 31 10 3 2 0 0 85 5 660
2020 Financial management 51 34 11 3 1 0 0 85 4 585
2020 Procurement 56 29 9 4 1 0 0 85 6 1375
2020 Real property 44 35 12 5 3 0 0 80 9 1420
2020 Material management 52 24 20 5 0 0 0 76 5 55
2020 Information management 52 32 8 5 3 0 0 84 8 270
2020 Information technology 39 36 15 7 2 0 0 75 9 465
2020 Internal audit 47 37 9 4 3 0 0 84 7 70
2020 Evaluation 51 35 10 4 0 0 0 86 4 25
2020 Data sciences 50 25 7 5 11 2 0 77 17 45
2020 Policy 33 40 12 9 5 1 0 73 15 180
2020 Project management 42 34 15 5 3 1 0 77 8 750
2020 Other services to the public 42 37 14 3 3 0 0 80 6 305
2020 None of the above 43 33 14 6 4 1 0 76 10 830
2019 Client contact centre 40 36 14 5 3 1 0 77 8 895
2019 Compliance, inspection and enforcement 38 36 16 8 2 0 0 74 10 100
2019 Communications or public affairs 29 39 17 9 5 0 0 69 14 385
2019 Access to information and privacy 41 41 10 3 3 1 0 83 7 65
2019 Security 36 29 16 10 8 0 0 66 18 230
2019 Science and technology 27 40 19 7 7 1 0 67 14 100
2019 Library services 28 30 26 12 4 0 0 58 16 25
2019 Legal services 43 30 19 8 0 0 0 73 8 25
2019 Administration and operations 43 34 13 7 4 0 0 77 10 1880
2019 Human resources 45 34 13 6 3 0 0 79 8 665
2019 Financial management 41 40 10 6 3 0 0 81 8 595
2019 Procurement 45 34 13 5 3 0 0 79 9 1240
2019 Real property 36 36 15 8 5 0 0 73 13 1300
2019 Material management 50 37 9 3 2 0 0 87 5 60
2019 Information management 42 30 18 7 2 0 0 72 10 245
2019 Information technology 33 34 17 11 4 1 0 68 15 450
2019 Internal audit 35 45 10 7 1 0 0 81 9 65
2019 Evaluation 25 33 25 13 4 0 0 58 17 25
2019 Data sciences 38 28 15 6 10 2 0 68 17 45
2019 Policy 33 32 17 9 9 0 0 65 18 160
2019 Project management 34 34 18 8 5 0 0 69 13 630
2019 Other services to the public 37 36 14 8 4 0 1 73 13 370
2019 None of the above 35 31 18 10 6 1 0 67 16 825

Question 56. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 24 18 7 5 5 1 67 13 1015
2024 Intelligence analysts 39 27 23 5 5 2 0 67 10 55
2024 Compliance, inspection and enforcement 27 30 25 13 3 2 0 58 16 90
2024 Communications or public affairs 26 23 16 13 11 10 1 55 26 335
2024 Access to information and privacy 30 34 16 8 2 9 1 71 11 50
2024 Security 26 32 24 7 6 5 0 62 14 225
2024 Science and technology 34 30 17 7 5 5 2 69 13 100
2024 Library services 35 0 18 5 33 10 0 38 41 15
2024 Legal services 29 8 27 15 15 2 4 40 32 35
2024 Administration and operations 38 25 16 9 7 5 0 66 17 2125
2024 Human resources 33 25 19 10 6 6 1 63 17 700
2024 Financial management 36 28 18 9 5 4 1 66 15 535
2024 Procurement 35 24 19 10 7 5 0 62 18 1390
2024 Real property 32 27 18 11 8 4 1 61 20 1280
2024 Material management 34 35 13 9 2 7 0 74 12 45
2024 Information management 36 27 15 10 9 4 0 66 19 185
2024 Information technology 33 22 20 12 7 4 1 58 20 400
2024 Internal audit 26 24 25 11 7 7 0 54 19 55
2024 Evaluation 35 32 12 7 9 5 0 70 16 30
2024 Data sciences 35 27 29 4 5 0 0 62 9 60
2024 Policy 25 25 16 14 16 2 1 52 31 215
2024 Project management 31 26 19 9 10 5 1 60 20 730
2024 Other services to the public 41 27 18 3 6 5 1 72 10 350
2024 None of the above 29 24 15 11 11 7 2 59 25 835
2022 Client contact centre 37 26 18 9 6 4 1 65 16 825
2022 Compliance, inspection and enforcement 35 26 21 8 2 7 1 66 11 90
2022 Communications or public affairs 28 26 16 14 6 8 3 60 22 380
2022 Access to information and privacy 49 26 13 0 1 12 0 84 2 65
2022 Security 34 18 25 9 8 5 0 55 18 190
2022 Science and technology 31 34 14 6 9 4 1 68 17 105
2022 Library services 23 33 23 7 14 0 0 56 21 20
2022 Legal services 47 18 9 13 5 7 0 70 20 15
2022 Administration and operations 41 24 17 8 6 4 0 68 14 1650
2022 Human resources 45 25 14 7 5 4 0 73 12 565
2022 Financial management 40 31 13 9 3 3 0 74 13 520
2022 Procurement 44 27 14 6 4 4 0 75 11 1315
2022 Real property 38 27 17 9 6 2 1 67 15 1090
2022 Material management 42 18 25 4 9 2 0 61 13 40
2022 Information management 35 27 20 6 8 4 0 65 15 185
2022 Information technology 33 25 18 10 8 6 0 62 19 415
2022 Internal audit 33 23 19 11 3 9 2 62 16 60
2022 Evaluation 44 23 16 2 5 11 0 75 8 35
2022 Data sciences 23 23 30 18 6 0 0 46 24 45
2022 Policy 24 23 16 21 9 7 0 50 32 175
2022 Project management 34 26 17 13 5 4 1 63 19 685
2022 Other services to the public 37 26 14 9 7 5 2 68 17 305
2022 None of the above 36 23 14 9 8 7 4 65 19 610
2020 Client contact centre 42 24 19 8 4 3 1 68 12 950
2020 Compliance, inspection and enforcement 32 30 25 9 2 1 0 63 12 85
2020 Communications or public affairs 31 25 18 11 6 6 3 61 19 400
2020 Access to information and privacy 51 23 13 5 3 5 0 78 9 60
2020 Security 42 22 16 8 8 3 1 66 17 260
2020 Science and technology 33 29 16 12 4 3 3 66 17 110
2020 Library services 15 25 25 15 10 10 0 45 28 20
2020 Legal services 57 19 19 0 5 0 0 76 5 20
2020 Administration and operations 43 25 17 8 5 3 0 70 13 2045
2020 Human resources 48 24 15 6 4 2 0 74 11 665
2020 Financial management 44 28 16 7 2 2 0 74 9 585
2020 Procurement 50 25 14 6 3 2 0 77 9 1380
2020 Real property 40 26 18 7 5 2 0 68 13 1425
2020 Material management 35 34 15 11 3 2 0 70 15 55
2020 Information management 42 25 16 9 5 2 1 69 14 270
2020 Information technology 36 28 19 7 6 3 1 67 13 465
2020 Internal audit 44 24 15 9 6 3 0 70 15 70
2020 Evaluation 48 28 10 4 0 11 0 85 4 25
2020 Data sciences 31 22 22 14 11 0 0 53 25 45
2020 Policy 28 24 18 17 11 1 1 53 29 180
2020 Project management 37 25 19 9 5 5 1 66 15 755
2020 Other services to the public 34 25 20 9 6 5 2 63 16 305
2020 None of the above 36 24 18 9 5 4 4 65 15 835
2019 Client contact centre 32 25 21 11 7 3 1 59 19 895
2019 Compliance, inspection and enforcement 36 24 18 10 8 3 1 63 19 100
2019 Communications or public affairs 26 24 17 16 10 6 1 54 27 390
2019 Access to information and privacy 36 31 15 6 9 3 0 69 16 65
2019 Security 32 23 20 11 12 3 0 56 23 230
2019 Science and technology 25 30 21 13 5 7 0 59 19 100
2019 Library services 19 42 15 12 12 0 0 61 24 25
2019 Legal services 34 27 11 11 5 7 4 69 19 25
2019 Administration and operations 37 25 18 10 8 3 0 63 18 1885
2019 Human resources 39 28 15 9 6 3 0 69 15 670
2019 Financial management 34 29 19 8 6 3 1 65 15 595
2019 Procurement 42 25 18 8 4 2 0 69 13 1245
2019 Real property 33 26 19 11 8 3 0 62 19 1305
2019 Material management 39 33 16 7 3 2 0 74 11 60
2019 Information management 36 21 24 8 6 5 1 61 14 245
2019 Information technology 32 22 22 14 5 5 1 56 20 450
2019 Internal audit 39 15 27 6 6 6 0 58 13 65
2019 Evaluation 20 20 28 12 12 4 4 44 26 25
2019 Data sciences 25 27 14 12 20 2 0 53 32 45
2019 Policy 24 22 22 16 14 1 1 46 31 160
2019 Project management 30 25 21 12 7 3 0 58 20 640
2019 Other services to the public 34 26 13 10 9 7 1 65 21 370
2019 None of the above 28 26 18 12 9 5 1 58 23 835
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Leadership

Immediate supervisor

Question 26. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 24 16 4 3 2 13 73 9 1015
2024 Intelligence analysts 45 31 11 8 2 2 2 78 11 55
2024 Compliance, inspection and enforcement 39 36 15 4 1 0 6 80 5 90
2024 Communications or public affairs 46 24 15 2 2 1 10 79 5 335
2024 Access to information and privacy 51 24 5 0 1 6 12 93 2 50
2024 Security 50 24 12 4 2 1 7 81 6 225
2024 Science and technology 38 33 15 2 1 0 9 79 4 100
2024 Library services 27 38 29 0 0 0 6 69 0 15
2024 Legal services 38 20 17 11 6 4 2 63 19 35
2024 Administration and operations 46 26 12 4 2 2 8 79 7 2125
2024 Human resources 49 27 14 2 2 1 6 81 4 695
2024 Financial management 44 31 13 3 4 2 3 79 7 530
2024 Procurement 46 27 14 4 3 1 5 78 8 1390
2024 Real property 53 28 11 3 2 1 2 84 5 1285
2024 Material management 39 29 23 0 2 0 6 73 2 45
2024 Information management 39 32 11 5 2 1 10 79 8 185
2024 Information technology 48 29 12 3 1 1 5 83 5 400
2024 Internal audit 47 32 11 2 0 4 3 86 2 55
2024 Evaluation 64 17 5 3 9 0 3 83 12 30
2024 Data sciences 43 42 6 4 0 1 3 89 5 60
2024 Policy 55 29 8 5 2 0 1 85 7 215
2024 Project management 54 30 9 3 3 0 1 85 6 730
2024 Other services to the public 35 26 15 4 2 3 14 73 8 350
2024 None of the above 36 24 15 4 3 3 16 74 8 835
2022 Client contact centre 33 28 18 3 2 3 13 72 6 830
2022 Compliance, inspection and enforcement 53 29 10 1 2 3 3 86 3 90
2022 Communications or public affairs 42 23 14 4 1 2 13 77 6 380
2022 Access to information and privacy 46 21 13 4 0 4 11 80 5 65
2022 Security 45 27 15 3 2 0 8 79 5 190
2022 Science and technology 55 26 9 3 3 0 4 85 6 105
2022 Library services 20 40 6 6 6 6 17 77 15 20
2022 Legal services 22 26 21 5 0 0 26 64 7 15
2022 Administration and operations 48 23 14 2 2 1 9 80 5 1650
2022 Human resources 50 26 11 3 1 2 6 83 5 565
2022 Financial management 50 30 11 3 1 1 3 84 4 520
2022 Procurement 53 27 10 2 2 1 5 85 4 1310
2022 Real property 58 25 10 3 2 0 2 85 5 1090
2022 Material management 37 34 16 5 2 0 6 76 7 40
2022 Information management 38 33 11 4 2 1 10 81 7 185
2022 Information technology 48 30 13 3 1 1 4 83 4 415
2022 Internal audit 33 26 22 3 1 0 14 70 5 60
2022 Evaluation 61 27 12 0 0 0 0 88 0 35
2022 Data sciences 55 30 13 0 2 0 0 85 2 45
2022 Policy 59 24 6 7 1 1 2 86 8 175
2022 Project management 56 27 11 2 1 1 3 85 4 685
2022 Other services to the public 40 24 12 6 1 4 13 76 9 305
2022 None of the above 35 24 15 2 3 3 18 74 7 610
2020 Client contact centre 41 26 16 4 3 2 9 75 8 950
2020 Compliance, inspection and enforcement 55 25 12 1 4 1 1 83 5 80
2020 Communications or public affairs 48 21 13 3 2 2 11 79 6 395
2020 Access to information and privacy 54 23 5 7 0 2 10 87 7 60
2020 Security 49 21 15 6 3 0 5 75 9 265
2020 Science and technology 52 25 9 2 1 4 7 87 3 110
2020 Library services 20 30 10 30 0 10 0 55 33 20
2020 Legal services 56 19 10 0 0 0 14 89 0 20
2020 Administration and operations 50 23 15 4 2 2 4 78 6 2040
2020 Human resources 56 24 12 3 1 1 3 83 4 670
2020 Financial management 57 24 12 3 1 1 3 84 4 590
2020 Procurement 53 24 13 3 1 1 3 81 5 1385
2020 Real property 56 27 10 2 2 1 1 85 4 1425
2020 Material management 43 23 18 3 3 0 10 73 7 55
2020 Information management 47 26 12 3 2 1 10 82 5 270
2020 Information technology 56 25 13 1 1 1 3 84 3 465
2020 Internal audit 38 35 13 3 1 3 6 81 5 70
2020 Evaluation 58 21 14 4 0 4 0 82 4 25
2020 Data sciences 63 27 9 0 0 0 2 91 0 45
2020 Policy 60 22 10 4 1 0 2 84 6 180
2020 Project management 55 29 10 3 1 1 1 85 5 760
2020 Other services to the public 38 25 18 5 2 4 9 72 7 305
2020 None of the above 41 24 16 4 2 3 11 74 7 835
2019 Client contact centre 37 28 18 6 2 2 8 72 9 900
2019 Compliance, inspection and enforcement 49 34 7 6 1 0 4 86 7 100
2019 Communications or public affairs 41 26 14 3 2 1 11 78 6 390
2019 Access to information and privacy 47 17 17 3 7 2 7 70 11 65
2019 Security 43 26 15 5 5 1 7 74 10 230
2019 Science and technology 37 37 15 7 0 2 1 77 7 100
2019 Library services 37 38 4 4 0 6 11 90 5 25
2019 Legal services 22 29 32 7 4 3 3 55 11 25
2019 Administration and operations 47 25 15 4 3 2 5 77 7 1885
2019 Human resources 45 27 15 5 2 1 4 77 8 670
2019 Financial management 50 27 14 4 2 1 2 79 7 600
2019 Procurement 49 27 15 3 2 1 3 79 6 1240
2019 Real property 49 30 13 3 2 1 2 81 6 1305
2019 Material management 47 35 11 2 3 0 1 83 5 60
2019 Information management 46 27 15 4 1 0 6 79 5 245
2019 Information technology 53 28 11 3 2 1 3 84 5 450
2019 Internal audit 41 30 17 1 0 3 8 80 2 65
2019 Evaluation 51 24 13 8 4 0 0 75 12 25
2019 Data sciences 44 33 12 0 7 2 2 80 7 45
2019 Policy 61 20 10 4 3 1 1 83 7 160
2019 Project management 52 28 12 4 2 1 1 82 6 635
2019 Other services to the public 34 27 19 4 4 2 10 70 8 370
2019 None of the above 34 25 19 4 4 3 11 68 9 840

Question 29. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 53 32 7 4 3 0 1 86 7 1015
2024 Intelligence analysts 43 35 10 3 7 2 0 80 10 55
2024 Compliance, inspection and enforcement 45 39 8 6 2 0 0 84 7 90
2024 Communications or public affairs 49 35 8 5 2 1 0 85 7 335
2024 Access to information and privacy 72 20 8 0 0 0 0 92 0 50
2024 Security 55 28 8 5 4 0 1 83 9 225
2024 Science and technology 33 45 13 6 3 0 1 78 9 100
2024 Library services 34 40 25 0 0 0 0 75 0 15
2024 Legal services 51 12 12 15 9 0 0 63 25 35
2024 Administration and operations 58 27 8 4 2 1 0 86 7 2125
2024 Human resources 57 29 7 3 3 0 1 87 6 695
2024 Financial management 53 30 6 6 3 1 0 84 9 530
2024 Procurement 55 29 7 5 4 1 0 84 9 1385
2024 Real property 49 31 10 5 4 0 0 81 9 1285
2024 Material management 47 27 19 2 4 0 2 75 6 45
2024 Information management 45 32 9 12 1 0 0 78 13 185
2024 Information technology 52 28 9 6 3 2 1 82 9 400
2024 Internal audit 49 36 7 3 2 2 0 87 6 55
2024 Evaluation 52 42 3 0 0 2 0 97 0 30
2024 Data sciences 55 33 6 3 3 0 0 88 6 60
2024 Policy 50 32 8 7 3 0 1 83 9 215
2024 Project management 50 31 8 6 4 0 0 81 10 730
2024 Other services to the public 54 27 9 5 3 1 1 83 8 350
2024 None of the above 50 30 10 5 3 0 0 81 9 830
2022 Client contact centre 51 30 11 3 3 0 1 83 6 825
2022 Compliance, inspection and enforcement 53 35 4 3 2 2 1 90 5 90
2022 Communications or public affairs 48 37 7 4 2 0 1 86 7 380
2022 Access to information and privacy 53 33 6 3 0 3 2 90 3 65
2022 Security 50 28 13 4 4 0 0 79 9 190
2022 Science and technology 48 30 6 10 3 1 2 81 13 105
2022 Library services 34 38 12 4 11 0 0 72 16 15
2022 Legal services 49 37 14 0 0 0 0 86 0 15
2022 Administration and operations 58 27 7 3 3 0 1 87 6 1645
2022 Human resources 59 27 8 4 2 1 0 86 6 565
2022 Financial management 58 29 5 5 2 0 0 88 7 520
2022 Procurement 56 31 7 4 2 0 0 88 5 1310
2022 Real property 53 30 8 5 3 0 1 84 8 1085
2022 Material management 46 34 15 2 3 0 0 80 5 40
2022 Information management 49 30 11 7 3 0 0 79 10 185
2022 Information technology 45 34 9 7 3 0 1 80 10 415
2022 Internal audit 48 35 10 3 3 1 0 84 6 60
2022 Evaluation 57 33 5 3 2 0 0 90 5 35
2022 Data sciences 44 38 9 7 2 0 0 82 9 45
2022 Policy 58 24 7 8 2 1 0 83 10 175
2022 Project management 53 33 6 6 2 1 0 86 8 685
2022 Other services to the public 54 31 7 4 5 0 0 84 9 305
2022 None of the above 50 31 10 4 4 0 1 82 8 610
2020 Client contact centre 55 28 8 4 3 0 0 84 7 950
2020 Compliance, inspection and enforcement 60 27 8 4 1 0 0 87 5 80
2020 Communications or public affairs 54 31 7 5 3 0 0 85 8 395
2020 Access to information and privacy 55 27 7 5 5 2 0 83 10 60
2020 Security 53 21 12 7 5 0 1 75 12 265
2020 Science and technology 48 35 6 6 3 0 3 85 9 110
2020 Library services 19 25 25 20 10 0 0 45 30 20
2020 Legal services 67 9 10 5 5 5 0 79 10 20
2020 Administration and operations 53 30 9 4 3 1 0 84 7 2045
2020 Human resources 58 28 8 4 2 0 0 87 6 670
2020 Financial management 55 30 9 4 2 0 0 85 6 585
2020 Procurement 58 27 9 4 2 1 1 85 6 1390
2020 Real property 53 29 9 5 4 0 0 82 9 1420
2020 Material management 48 21 9 14 6 0 0 70 21 55
2020 Information management 55 30 8 4 3 0 0 86 6 270
2020 Information technology 51 30 10 6 3 0 0 81 9 465
2020 Internal audit 47 28 12 7 3 0 3 77 11 70
2020 Evaluation 48 42 7 4 0 0 0 90 4 25
2020 Data sciences 55 27 11 2 2 0 2 84 4 45
2020 Policy 54 25 11 8 2 0 1 79 9 180
2020 Project management 51 31 9 6 2 1 0 83 8 760
2020 Other services to the public 51 30 11 4 3 1 1 82 7 305
2020 None of the above 50 29 9 6 3 1 1 81 9 835
2019 Client contact centre 45 35 11 5 3 0 0 81 8 895
2019 Compliance, inspection and enforcement 45 36 9 3 5 2 0 83 8 100
2019 Communications or public affairs 47 37 7 5 3 1 1 85 8 390
2019 Access to information and privacy 43 31 6 8 12 0 0 74 20 65
2019 Security 43 35 9 4 6 1 1 80 11 225
2019 Science and technology 30 53 11 3 3 0 0 84 5 100
2019 Library services 28 53 8 11 0 0 0 81 11 20
2019 Legal services 30 39 20 8 3 0 0 69 11 25
2019 Administration and operations 49 31 9 6 4 1 1 81 10 1880
2019 Human resources 44 35 9 7 3 0 1 80 11 670
2019 Financial management 49 31 10 5 3 1 1 82 8 590
2019 Procurement 51 30 10 6 3 1 0 81 8 1235
2019 Real property 45 31 12 7 4 1 0 77 11 1305
2019 Material management 52 27 12 5 3 2 0 80 8 60
2019 Information management 51 31 10 7 1 0 0 82 8 245
2019 Information technology 50 32 8 7 3 1 0 82 9 450
2019 Internal audit 42 30 17 8 0 0 3 74 8 65
2019 Evaluation 51 29 13 4 4 0 0 79 8 25
2019 Data sciences 45 30 10 7 8 0 0 75 15 45
2019 Policy 56 21 8 9 5 0 1 78 15 160
2019 Project management 44 33 11 6 4 1 1 78 10 630
2019 Other services to the public 44 34 11 5 4 1 1 80 9 370
2019 None of the above 43 32 12 7 5 1 0 76 12 835

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 59 26 8 3 3 1 0 86 6 1015
2024 Intelligence analysts 48 33 10 7 2 0 0 81 8 55
2024 Compliance, inspection and enforcement 52 30 14 2 1 0 0 82 3 90
2024 Communications or public affairs 54 28 9 7 2 1 0 83 9 335
2024 Access to information and privacy 69 21 5 3 0 2 0 92 3 50
2024 Security 61 22 7 5 5 0 0 83 10 225
2024 Science and technology 52 33 7 4 3 0 1 85 8 100
2024 Library services 22 41 17 14 0 5 0 66 15 15
2024 Legal services 46 23 13 11 7 0 0 69 18 35
2024 Administration and operations 64 21 8 3 3 0 0 86 7 2125
2024 Human resources 60 26 6 4 3 0 0 86 8 700
2024 Financial management 56 27 8 5 4 0 0 83 9 535
2024 Procurement 60 24 7 4 5 0 0 84 8 1385
2024 Real property 54 27 8 6 4 0 0 81 10 1285
2024 Material management 50 26 15 5 2 0 2 78 7 45
2024 Information management 52 29 10 6 4 0 0 81 10 185
2024 Information technology 55 26 9 6 4 1 0 81 10 400
2024 Internal audit 59 27 2 7 6 0 0 85 13 55
2024 Evaluation 62 38 0 0 0 0 0 100 0 30
2024 Data sciences 56 32 4 5 3 0 0 88 8 60
2024 Policy 50 24 16 4 5 0 0 74 9 215
2024 Project management 55 26 9 6 5 0 0 81 10 730
2024 Other services to the public 64 22 7 4 2 1 0 87 6 350
2024 None of the above 53 27 10 6 3 1 0 81 9 830
2022 Client contact centre 57 28 9 3 3 0 0 86 6 825
2022 Compliance, inspection and enforcement 67 19 8 1 3 2 0 87 4 90
2022 Communications or public affairs 53 30 9 4 3 0 1 83 7 380
2022 Access to information and privacy 65 21 9 5 0 0 0 86 5 65
2022 Security 59 21 11 4 5 0 0 80 9 190
2022 Science and technology 54 29 9 2 5 0 0 83 7 105
2022 Library services 31 44 15 0 10 0 0 75 10 20
2022 Legal services 61 25 14 0 0 0 0 86 0 15
2022 Administration and operations 65 24 6 3 2 0 0 88 5 1650
2022 Human resources 62 23 7 5 2 0 0 85 7 565
2022 Financial management 63 25 6 3 2 0 0 88 6 520
2022 Procurement 63 25 6 4 2 0 0 89 5 1315
2022 Real property 61 24 6 4 4 0 0 85 8 1090
2022 Material management 62 20 9 3 7 0 0 81 10 40
2022 Information management 55 26 10 4 3 1 0 82 7 185
2022 Information technology 54 28 10 4 3 0 0 83 8 415
2022 Internal audit 64 26 5 3 2 0 0 90 5 60
2022 Evaluation 65 15 10 3 5 0 2 82 8 35
2022 Data sciences 62 21 8 6 4 0 0 83 10 45
2022 Policy 55 27 5 11 2 0 0 82 13 175
2022 Project management 57 27 7 6 3 0 0 84 9 685
2022 Other services to the public 61 25 6 4 3 0 0 87 7 305
2022 None of the above 56 26 11 3 3 0 0 83 7 610
2020 Client contact centre 61 27 5 3 3 0 0 88 6 955
2020 Compliance, inspection and enforcement 69 23 3 2 1 0 1 93 3 85
2020 Communications or public affairs 57 27 8 5 2 0 0 84 7 400
2020 Access to information and privacy 61 21 11 2 5 0 0 82 6 60
2020 Security 63 20 8 5 3 0 0 83 8 260
2020 Science and technology 58 28 7 5 1 1 0 87 6 110
2020 Library services 25 25 25 5 20 0 0 50 25 20
2020 Legal services 75 10 10 5 0 0 0 85 5 20
2020 Administration and operations 66 20 7 3 2 0 0 87 5 2055
2020 Human resources 65 20 8 4 2 0 0 86 6 670
2020 Financial management 64 24 7 3 2 0 0 89 4 590
2020 Procurement 65 22 7 3 2 0 0 88 4 1385
2020 Real property 58 25 9 4 4 0 0 83 8 1430
2020 Material management 50 19 23 5 3 0 0 69 8 55
2020 Information management 60 27 6 4 3 0 1 87 7 270
2020 Information technology 62 24 8 5 2 0 0 85 6 465
2020 Internal audit 51 30 9 4 4 0 1 82 9 70
2020 Evaluation 68 17 7 4 4 0 0 86 7 25
2020 Data sciences 62 24 7 7 0 0 0 86 7 45
2020 Policy 63 22 6 6 2 0 1 86 8 180
2020 Project management 59 25 7 5 3 0 0 85 8 760
2020 Other services to the public 58 26 10 3 2 0 1 84 5 305
2020 None of the above 58 26 8 4 3 0 0 85 7 830
2019 Client contact centre 52 30 10 4 3 0 0 83 7 895
2019 Compliance, inspection and enforcement 54 33 8 4 1 0 0 87 5 100
2019 Communications or public affairs 50 35 6 7 2 0 0 85 9 390
2019 Access to information and privacy 52 27 7 8 7 0 0 78 14 65
2019 Security 51 25 12 6 4 1 1 77 11 230
2019 Science and technology 47 36 10 4 3 0 0 83 7 100
2019 Library services 35 49 4 8 4 0 0 84 12 25
2019 Legal services 37 37 11 12 3 0 0 74 15 25
2019 Administration and operations 58 25 8 5 4 0 0 84 9 1885
2019 Human resources 50 29 8 7 5 0 0 80 12 670
2019 Financial management 55 29 10 4 2 0 0 84 6 600
2019 Procurement 58 26 9 5 3 0 0 84 7 1240
2019 Real property 50 29 10 6 4 1 0 79 10 1305
2019 Material management 72 13 10 3 2 0 0 85 5 60
2019 Information management 54 30 7 5 3 0 1 85 8 245
2019 Information technology 55 28 7 6 4 0 0 83 10 450
2019 Internal audit 54 32 3 6 3 2 0 88 9 65
2019 Evaluation 59 25 4 4 8 0 0 84 12 25
2019 Data sciences 49 33 6 2 8 0 2 83 11 45
2019 Policy 65 18 6 4 7 0 0 83 11 160
2019 Project management 49 33 10 4 4 0 0 82 8 635
2019 Other services to the public 51 32 9 4 2 1 0 84 7 370
2019 None of the above 51 26 12 6 3 1 0 78 10 835

Senior management

Question 33. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 27 17 4 3 10 1 74 8 1015
2024 Intelligence analysts 44 37 9 3 5 2 1 83 8 55
2024 Compliance, inspection and enforcement 30 26 16 5 7 16 0 67 14 90
2024 Communications or public affairs 28 28 12 8 6 17 0 68 17 335
2024 Access to information and privacy 26 36 24 3 1 10 0 68 5 50
2024 Security 37 27 14 7 9 6 0 68 17 225
2024 Science and technology 26 37 13 6 7 11 1 71 15 100
2024 Library services 5 33 17 4 21 20 0 48 31 15
2024 Legal services 12 47 8 13 6 14 0 68 22 35
2024 Administration and operations 41 27 11 6 4 9 1 76 11 2125
2024 Human resources 29 32 16 10 6 8 1 66 17 700
2024 Financial management 32 34 14 5 4 10 1 74 10 535
2024 Procurement 34 27 14 8 8 8 0 68 17 1390
2024 Real property 29 33 15 10 8 5 0 66 18 1280
2024 Material management 31 34 12 5 8 9 0 72 14 45
2024 Information management 35 28 14 9 5 9 0 70 15 185
2024 Information technology 34 23 18 7 5 12 0 66 14 400
2024 Internal audit 41 30 9 1 2 17 0 85 4 55
2024 Evaluation 42 36 8 0 8 6 0 83 8 30
2024 Data sciences 39 27 12 8 5 9 0 72 15 60
2024 Policy 28 29 17 7 8 10 0 64 18 215
2024 Project management 35 31 14 8 6 6 0 70 15 730
2024 Other services to the public 44 19 15 3 3 15 1 75 7 350
2024 None of the above 30 21 15 7 8 20 0 64 18 835
2022 Client contact centre 39 27 16 4 4 9 0 73 9 825
2022 Compliance, inspection and enforcement 44 31 16 3 1 6 0 79 4 90
2022 Communications or public affairs 27 28 13 7 4 21 0 69 14 380
2022 Access to information and privacy 46 30 15 2 0 6 1 82 2 65
2022 Security 33 34 16 7 4 5 0 71 12 190
2022 Science and technology 37 31 13 7 5 6 0 72 14 105
2022 Library services 28 28 5 6 0 34 0 84 8 20
2022 Legal services 38 26 0 6 14 15 0 75 25 15
2022 Administration and operations 45 26 11 5 3 9 0 79 9 1650
2022 Human resources 37 31 11 6 4 11 0 76 11 565
2022 Financial management 42 36 10 3 2 7 0 84 6 520
2022 Procurement 44 28 11 5 3 9 0 80 8 1310
2022 Real property 39 31 13 6 4 6 0 75 11 1090
2022 Material management 38 18 30 11 0 3 0 58 12 40
2022 Information management 37 29 16 4 6 7 0 72 11 185
2022 Information technology 34 29 14 7 5 11 1 71 13 415
2022 Internal audit 40 28 13 2 1 14 2 81 4 60
2022 Evaluation 37 22 16 2 0 23 0 77 3 35
2022 Data sciences 35 32 17 11 0 5 0 71 11 45
2022 Policy 31 33 12 12 4 8 1 69 17 175
2022 Project management 41 30 12 7 3 7 0 77 10 685
2022 Other services to the public 34 27 14 7 4 13 1 71 13 305
2022 None of the above 36 21 13 6 5 20 0 71 13 605
2020 Client contact centre 44 27 13 4 3 9 1 79 7 955
2020 Compliance, inspection and enforcement 41 36 11 6 0 5 0 82 7 80
2020 Communications or public affairs 30 31 10 6 3 20 0 76 11 400
2020 Access to information and privacy 44 31 7 5 2 12 0 85 7 60
2020 Security 40 32 12 4 7 5 0 75 12 265
2020 Science and technology 39 29 16 4 2 11 0 77 6 110
2020 Library services 25 15 25 15 0 20 0 50 19 20
2020 Legal services 52 24 10 5 0 10 0 84 5 20
2020 Administration and operations 48 28 11 5 2 6 0 81 7 2055
2020 Human resources 43 33 11 5 2 6 0 81 8 670
2020 Financial management 48 31 11 3 1 6 0 84 4 590
2020 Procurement 52 26 10 4 2 6 0 84 6 1390
2020 Real property 41 31 13 4 4 7 0 77 9 1430
2020 Material management 44 26 18 8 2 3 0 72 10 55
2020 Information management 49 26 12 2 2 9 0 83 4 270
2020 Information technology 38 30 17 3 2 10 1 76 5 465
2020 Internal audit 43 25 12 9 6 6 0 72 16 70
2020 Evaluation 52 34 4 0 0 10 0 96 0 25
2020 Data sciences 44 20 11 5 11 9 0 70 17 45
2020 Policy 39 26 14 10 5 5 1 69 16 180
2020 Project management 44 30 12 6 2 6 0 79 8 760
2020 Other services to the public 39 30 14 3 2 10 1 78 6 305
2020 None of the above 35 25 13 5 2 20 0 75 9 835
2019 Client contact centre 35 32 15 5 4 9 0 74 10 900
2019 Compliance, inspection and enforcement 34 34 18 4 2 9 0 74 6 100
2019 Communications or public affairs 24 34 17 8 4 13 0 67 13 390
2019 Access to information and privacy 31 26 21 6 8 6 2 62 15 65
2019 Security 27 36 16 10 7 4 1 66 18 230
2019 Science and technology 30 31 20 10 4 3 0 64 15 100
2019 Library services 27 21 20 7 5 19 0 60 15 25
2019 Legal services 37 36 15 0 0 7 4 83 0 25
2019 Administration and operations 38 31 14 7 3 6 0 74 11 1880
2019 Human resources 31 34 16 9 4 5 1 69 14 670
2019 Financial management 34 36 11 7 3 8 0 77 11 600
2019 Procurement 41 31 14 5 3 6 0 76 9 1240
2019 Real property 31 34 16 8 5 6 0 69 14 1305
2019 Material management 34 41 5 12 5 3 0 77 17 60
2019 Information management 34 29 19 4 5 9 1 70 9 245
2019 Information technology 29 33 19 7 4 9 0 68 12 450
2019 Internal audit 30 32 14 10 6 8 0 67 17 65
2019 Evaluation 29 39 12 8 4 8 0 74 13 25
2019 Data sciences 39 21 9 13 8 10 0 67 24 45
2019 Policy 34 34 15 4 7 6 0 73 11 160
2019 Project management 32 35 15 8 4 6 0 71 13 635
2019 Other services to the public 32 31 16 7 3 10 1 71 11 370
2019 None of the above 29 26 20 7 3 13 1 65 12 835

Question 34. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 28 18 8 5 4 0 67 14 1015
2024 Intelligence analysts 34 27 17 8 11 3 0 63 20 55
2024 Compliance, inspection and enforcement 20 30 23 10 10 7 0 54 21 90
2024 Communications or public affairs 20 24 21 20 12 3 0 45 33 335
2024 Access to information and privacy 32 30 11 19 3 5 0 66 23 50
2024 Security 28 31 14 12 13 2 0 60 25 225
2024 Science and technology 23 31 17 13 12 2 1 56 27 100
2024 Library services 5 36 25 0 34 0 0 41 34 15
2024 Legal services 20 32 14 16 16 2 0 53 33 35
2024 Administration and operations 36 28 15 9 8 4 1 67 18 2125
2024 Human resources 23 29 19 15 10 4 1 54 26 700
2024 Financial management 26 39 16 9 6 4 0 68 16 535
2024 Procurement 29 25 16 13 13 4 0 56 27 1390
2024 Real property 23 31 19 14 11 2 0 55 25 1280
2024 Material management 33 38 13 0 12 4 0 74 13 45
2024 Information management 31 29 18 10 9 3 1 62 20 185
2024 Information technology 27 23 20 13 12 4 0 52 26 400
2024 Internal audit 39 27 12 11 3 7 0 71 16 55
2024 Evaluation 32 39 18 3 5 3 0 73 8 30
2024 Data sciences 30 34 18 10 7 1 0 65 17 60
2024 Policy 24 31 14 13 16 2 0 56 29 215
2024 Project management 26 29 17 15 10 3 0 57 26 730
2024 Other services to the public 39 23 18 6 7 6 0 67 14 350
2024 None of the above 26 20 19 13 14 7 0 50 30 835
2022 Client contact centre 36 30 16 7 6 4 0 70 13 825
2022 Compliance, inspection and enforcement 36 34 15 10 1 3 0 72 12 90
2022 Communications or public affairs 22 29 18 15 10 5 0 54 27 380
2022 Access to information and privacy 47 33 7 5 1 7 0 86 6 65
2022 Security 32 30 18 8 9 3 0 63 18 190
2022 Science and technology 28 33 18 8 12 2 0 61 21 105
2022 Library services 28 17 11 10 15 18 0 55 31 20
2022 Legal services 38 13 13 0 21 15 0 60 25 15
2022 Administration and operations 40 29 14 7 5 4 0 73 13 1650
2022 Human resources 33 32 15 9 6 4 0 68 16 565
2022 Financial management 38 39 14 5 2 2 0 79 7 520
2022 Procurement 38 31 13 9 6 4 0 72 15 1315
2022 Real property 32 33 17 10 7 2 0 66 17 1090
2022 Material management 32 34 13 15 7 0 0 66 21 40
2022 Information management 34 28 21 8 7 2 0 63 15 185
2022 Information technology 25 31 18 12 9 4 0 59 22 415
2022 Internal audit 30 32 19 8 5 6 0 66 13 60
2022 Evaluation 29 31 32 2 2 3 0 62 5 35
2022 Data sciences 36 25 15 18 4 2 0 63 22 45
2022 Policy 25 29 15 21 9 1 1 55 30 175
2022 Project management 32 32 16 11 5 3 0 67 17 685
2022 Other services to the public 32 28 16 10 9 4 0 62 20 305
2022 None of the above 31 26 15 9 11 8 0 62 22 605
2020 Client contact centre 41 32 15 5 3 4 0 76 9 955
2020 Compliance, inspection and enforcement 35 37 16 7 2 1 0 74 10 85
2020 Communications or public affairs 28 37 17 9 5 4 0 68 15 400
2020 Access to information and privacy 51 24 11 6 3 3 0 78 10 60
2020 Security 38 34 13 6 7 2 0 73 13 265
2020 Science and technology 33 32 16 10 4 6 0 69 15 110
2020 Library services 25 30 10 30 5 0 0 55 35 20
2020 Legal services 60 25 5 5 5 0 0 85 10 20
2020 Administration and operations 47 30 13 6 3 2 0 78 9 2050
2020 Human resources 39 36 15 6 3 2 0 76 9 670
2020 Financial management 47 33 13 3 2 2 0 82 5 590
2020 Procurement 49 30 10 5 3 2 0 81 8 1385
2020 Real property 36 33 15 7 6 2 0 72 13 1420
2020 Material management 40 30 13 7 6 3 0 73 13 55
2020 Information management 42 35 12 4 3 4 0 81 7 270
2020 Information technology 30 36 19 7 5 3 0 68 13 465
2020 Internal audit 37 31 13 10 7 1 0 69 18 70
2020 Evaluation 54 25 11 3 0 7 0 85 4 25
2020 Data sciences 42 20 11 11 11 4 0 65 24 45
2020 Policy 36 30 13 14 6 1 1 67 20 180
2020 Project management 40 31 14 9 4 2 0 72 13 755
2020 Other services to the public 35 35 15 5 5 4 0 73 11 305
2020 None of the above 35 29 16 9 5 5 0 67 15 830
2019 Client contact centre 33 31 18 9 5 4 0 67 14 890
2019 Compliance, inspection and enforcement 34 27 21 10 6 2 0 63 16 100
2019 Communications or public affairs 21 35 21 13 7 3 0 58 20 390
2019 Access to information and privacy 34 29 17 6 11 1 2 65 17 65
2019 Security 27 32 15 13 10 3 1 61 24 230
2019 Science and technology 23 31 25 17 6 0 0 53 22 100
2019 Library services 24 24 21 13 8 10 0 53 24 25
2019 Legal services 33 37 15 4 3 7 0 76 8 25
2019 Administration and operations 36 32 17 9 5 2 0 69 13 1880
2019 Human resources 29 34 18 11 6 2 1 65 17 670
2019 Financial management 34 34 17 7 4 4 0 71 12 600
2019 Procurement 38 30 17 8 4 3 0 70 13 1240
2019 Real property 26 35 18 12 8 2 0 62 20 1300
2019 Material management 29 39 13 9 8 2 0 69 17 60
2019 Information management 34 27 23 7 6 2 1 63 13 240
2019 Information technology 26 30 21 13 7 4 0 58 20 445
2019 Internal audit 27 35 19 10 6 3 0 64 17 65
2019 Evaluation 8 51 12 21 8 0 0 59 29 25
2019 Data sciences 28 26 13 19 8 5 0 57 29 45
2019 Policy 29 35 18 9 6 2 0 66 16 160
2019 Project management 30 34 17 12 6 1 0 65 19 630
2019 Other services to the public 30 29 16 13 7 3 1 62 21 370
2019 None of the above 27 27 19 12 9 6 0 58 22 830

Question 35. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 27 19 11 7 8 0 60 19 1015
2024 Intelligence analysts 29 29 17 10 12 3 0 59 23 55
2024 Compliance, inspection and enforcement 18 15 21 17 11 17 0 40 34 90
2024 Communications or public affairs 11 25 22 22 16 5 0 37 40 335
2024 Access to information and privacy 25 27 23 16 1 8 0 56 19 50
2024 Security 21 28 16 17 15 3 0 50 33 225
2024 Science and technology 14 33 25 13 11 3 1 48 26 100
2024 Library services 8 20 25 5 34 7 0 30 43 15
2024 Legal services 12 30 18 19 15 6 0 45 36 35
2024 Administration and operations 27 27 19 11 9 8 0 59 21 2125
2024 Human resources 17 24 22 18 12 7 1 44 33 700
2024 Financial management 22 32 17 14 6 8 1 60 22 535
2024 Procurement 23 24 15 16 14 7 0 51 33 1390
2024 Real property 17 26 21 18 14 4 0 45 33 1280
2024 Material management 23 22 23 14 10 8 0 48 26 45
2024 Information management 29 21 22 12 10 5 0 53 24 185
2024 Information technology 19 21 22 14 17 7 0 43 33 400
2024 Internal audit 21 36 14 15 5 9 0 63 22 55
2024 Evaluation 29 42 16 2 8 3 0 73 10 30
2024 Data sciences 25 20 27 9 10 9 0 49 21 60
2024 Policy 19 25 18 18 14 5 0 46 34 215
2024 Project management 21 26 22 16 12 5 0 49 29 730
2024 Other services to the public 31 24 19 7 8 10 0 61 18 345
2024 None of the above 21 18 19 15 17 10 1 43 35 830
2022 Client contact centre 28 28 23 8 6 7 0 61 15 825
2022 Compliance, inspection and enforcement 31 32 22 10 3 2 0 64 13 90
2022 Communications or public affairs 14 25 21 17 12 9 0 44 33 380
2022 Access to information and privacy 47 29 12 3 1 8 0 83 5 65
2022 Security 23 28 20 16 8 5 0 54 25 190
2022 Science and technology 23 27 21 10 16 4 0 52 27 100
2022 Library services 23 17 12 5 21 22 0 52 33 20
2022 Legal services 19 32 7 6 21 15 0 60 31 15
2022 Administration and operations 30 29 17 10 6 8 0 65 17 1650
2022 Human resources 25 32 16 12 7 8 0 63 20 565
2022 Financial management 31 38 17 7 3 4 0 72 11 515
2022 Procurement 29 31 16 11 7 6 0 64 19 1315
2022 Real property 23 31 19 14 8 4 0 57 23 1090
2022 Material management 22 30 24 13 9 2 0 53 22 40
2022 Information management 28 26 24 8 8 6 0 57 17 185
2022 Information technology 20 29 20 13 12 6 0 52 26 415
2022 Internal audit 23 23 26 13 6 10 0 51 21 60
2022 Evaluation 22 39 23 2 2 12 0 69 5 35
2022 Data sciences 26 25 17 23 4 5 0 53 28 45
2022 Policy 18 22 17 30 9 3 1 42 41 175
2022 Project management 24 30 20 14 6 5 0 57 21 685
2022 Other services to the public 27 24 17 13 11 8 0 55 26 305
2022 None of the above 24 22 17 13 13 11 1 53 28 605
2020 Client contact centre 35 31 17 8 3 6 1 70 12 950
2020 Compliance, inspection and enforcement 29 38 17 9 5 2 0 68 15 85
2020 Communications or public affairs 20 32 21 13 6 8 0 57 21 400
2020 Access to information and privacy 47 24 15 6 3 5 0 75 10 60
2020 Security 28 34 17 9 9 3 0 64 18 265
2020 Science and technology 23 32 17 13 6 9 0 60 21 110
2020 Library services 25 20 10 30 10 5 0 48 42 20
2020 Legal services 52 23 5 5 5 10 0 84 11 20
2020 Administration and operations 36 33 15 8 3 5 0 73 12 2045
2020 Human resources 31 35 17 8 4 5 0 69 12 665
2020 Financial management 36 38 14 5 2 4 0 77 8 590
2020 Procurement 37 35 14 7 3 5 0 75 10 1385
2020 Real property 28 33 19 9 6 4 0 64 16 1425
2020 Material management 33 23 25 11 3 5 0 59 15 50
2020 Information management 34 37 15 7 2 4 0 75 9 270
2020 Information technology 21 34 21 12 6 7 0 58 20 465
2020 Internal audit 22 36 13 16 5 7 0 63 23 65
2020 Evaluation 45 28 14 6 3 4 0 75 10 25
2020 Data sciences 38 26 7 11 13 4 0 67 26 45
2020 Policy 26 31 15 15 9 3 1 59 25 180
2020 Project management 27 35 17 13 4 4 0 65 18 755
2020 Other services to the public 28 32 20 6 6 7 1 65 13 305
2020 None of the above 26 27 20 9 7 10 1 60 17 830
2019 Client contact centre 26 32 19 10 5 8 0 63 16 890
2019 Compliance, inspection and enforcement 25 30 22 10 8 6 0 57 19 100
2019 Communications or public affairs 14 31 24 16 8 7 0 49 25 390
2019 Access to information and privacy 25 28 21 13 8 4 2 56 22 65
2019 Security 20 31 19 15 10 5 1 54 27 230
2019 Science and technology 14 33 26 16 7 3 0 49 24 100
2019 Library services 19 16 22 16 8 19 0 43 30 25
2019 Legal services 33 31 13 12 3 7 0 70 16 25
2019 Administration and operations 28 30 20 10 5 5 0 62 17 1880
2019 Human resources 20 33 22 14 5 5 0 56 21 670
2019 Financial management 25 34 19 11 4 8 0 64 16 595
2019 Procurement 28 33 19 10 5 5 0 64 15 1235
2019 Real property 18 32 24 14 8 5 0 52 23 1300
2019 Material management 24 30 18 16 9 3 0 56 26 55
2019 Information management 25 23 27 13 3 8 1 53 18 245
2019 Information technology 19 26 26 15 7 7 0 49 23 450
2019 Internal audit 16 36 17 25 0 6 0 55 26 65
2019 Evaluation 8 36 28 9 15 4 0 45 26 25
2019 Data sciences 18 27 17 15 12 10 0 50 30 45
2019 Policy 21 35 19 13 6 5 0 60 20 160
2019 Project management 19 33 22 14 7 5 0 55 22 635
2019 Other services to the public 25 28 19 14 6 7 1 57 22 370
2019 None of the above 20 25 24 12 10 8 1 49 24 830

Question 36. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 31 18 11 6 4 0 63 18 1015
2024 Intelligence analysts 25 44 9 7 15 0 0 69 21 55
2024 Compliance, inspection and enforcement 14 38 19 17 10 2 0 53 27 90
2024 Communications or public affairs 12 32 22 17 16 2 0 45 33 335
2024 Access to information and privacy 32 35 17 7 5 4 0 70 12 50
2024 Security 22 26 21 13 15 3 0 50 29 225
2024 Science and technology 19 28 20 21 10 1 1 47 32 100
2024 Library services 8 26 17 23 26 0 0 34 49 15
2024 Legal services 23 27 15 16 17 2 0 51 33 35
2024 Administration and operations 28 32 16 11 8 4 0 63 20 2125
2024 Human resources 20 30 19 16 11 3 1 52 28 695
2024 Financial management 21 39 16 14 7 4 0 62 22 535
2024 Procurement 23 30 16 13 15 4 0 54 29 1390
2024 Real property 18 30 19 18 13 2 0 49 31 1280
2024 Material management 30 37 9 14 10 0 0 67 24 45
2024 Information management 29 29 18 9 11 5 0 61 21 185
2024 Information technology 25 24 17 17 14 4 0 51 32 400
2024 Internal audit 25 40 10 11 6 9 0 71 18 55
2024 Evaluation 29 37 21 5 5 3 0 68 10 30
2024 Data sciences 22 28 28 7 12 2 0 51 20 60
2024 Policy 16 30 16 19 17 2 0 47 36 215
2024 Project management 21 31 17 19 10 2 0 53 29 730
2024 Other services to the public 32 29 16 10 8 5 0 64 19 350
2024 None of the above 21 24 21 14 15 5 0 47 31 830
2022 Client contact centre 31 33 17 10 5 4 0 66 15 825
2022 Compliance, inspection and enforcement 26 41 13 14 4 1 0 68 19 90
2022 Communications or public affairs 16 31 21 17 11 4 0 49 29 380
2022 Access to information and privacy 42 40 11 3 0 3 0 85 4 65
2022 Security 24 32 20 12 10 2 0 57 23 190
2022 Science and technology 23 37 14 10 13 2 1 62 23 105
2022 Library services 18 34 6 10 15 17 0 62 30 20
2022 Legal services 33 41 0 11 15 0 0 73 27 15
2022 Administration and operations 31 34 15 10 5 4 0 68 16 1650
2022 Human resources 26 34 16 11 8 4 0 63 20 565
2022 Financial management 33 40 14 7 3 2 0 75 10 520
2022 Procurement 32 34 14 11 7 3 0 67 19 1310
2022 Real property 24 37 16 12 10 2 0 62 22 1090
2022 Material management 25 34 26 9 3 2 0 60 13 40
2022 Information management 32 27 18 11 10 2 0 61 21 185
2022 Information technology 22 34 18 13 11 4 0 58 24 415
2022 Internal audit 26 28 23 10 8 5 0 57 19 60
2022 Evaluation 24 38 23 10 0 5 0 65 10 35
2022 Data sciences 17 41 13 10 15 3 0 61 26 45
2022 Policy 19 26 12 24 17 1 1 46 42 175
2022 Project management 25 37 14 15 7 2 0 64 22 685
2022 Other services to the public 27 29 18 11 10 5 0 58 22 305
2022 None of the above 25 30 13 13 14 4 0 58 29 605
2020 Client contact centre 36 35 14 8 4 2 0 73 12 955
2020 Compliance, inspection and enforcement 26 41 12 17 4 0 0 67 21 80
2020 Communications or public affairs 18 38 18 14 8 4 0 58 22 400
2020 Access to information and privacy 48 29 6 11 5 0 0 77 16 60
2020 Security 28 34 18 8 9 2 1 64 18 260
2020 Science and technology 24 39 19 12 3 2 0 65 16 110
2020 Library services 20 40 20 10 10 0 0 60 20 20
2020 Legal services 52 23 10 5 5 5 0 79 10 20
2020 Administration and operations 35 35 14 9 4 3 0 71 14 2050
2020 Human resources 30 38 15 10 4 2 0 70 15 670
2020 Financial management 35 40 14 8 2 1 0 75 10 590
2020 Procurement 37 36 14 8 4 2 0 74 12 1385
2020 Real property 29 36 18 9 6 2 0 67 15 1430
2020 Material management 27 29 25 8 8 3 0 58 16 55
2020 Information management 33 39 13 9 3 3 0 74 13 270
2020 Information technology 21 39 17 13 6 4 0 62 20 465
2020 Internal audit 19 41 16 13 7 3 0 62 21 70
2020 Evaluation 31 52 7 0 0 10 0 92 0 25
2020 Data sciences 28 40 9 7 13 2 0 70 21 45
2020 Policy 21 34 16 20 9 1 1 55 29 180
2020 Project management 28 37 15 13 5 2 0 66 18 755
2020 Other services to the public 29 36 16 9 6 3 0 67 16 305
2020 None of the above 26 33 16 14 7 4 0 62 22 835
2019 Client contact centre 26 35 19 10 5 4 0 64 16 895
2019 Compliance, inspection and enforcement 19 37 18 9 12 5 0 59 22 100
2019 Communications or public affairs 15 38 21 18 6 3 0 54 25 390
2019 Access to information and privacy 27 22 23 16 10 3 0 50 26 65
2019 Security 21 32 16 15 12 4 1 55 28 225
2019 Science and technology 14 36 25 19 5 1 0 50 24 100
2019 Library services 19 24 16 12 14 15 0 50 30 25
2019 Legal services 33 35 25 3 4 0 0 68 7 25
2019 Administration and operations 25 34 17 14 7 3 0 61 22 1880
2019 Human resources 21 36 17 14 9 3 0 59 24 665
2019 Financial management 23 34 19 14 6 3 0 60 21 595
2019 Procurement 28 33 18 13 6 2 0 62 20 1240
2019 Real property 17 35 20 16 9 2 0 54 26 1305
2019 Material management 22 35 17 17 8 2 0 58 25 60
2019 Information management 24 30 20 15 9 1 1 55 25 245
2019 Information technology 19 33 18 19 8 3 0 53 28 450
2019 Internal audit 17 33 17 21 6 7 0 53 29 65
2019 Evaluation 8 39 25 12 11 4 0 50 25 25
2019 Data sciences 18 37 14 14 12 4 0 58 27 45
2019 Policy 16 34 17 21 10 3 0 51 32 160
2019 Project management 17 37 19 17 8 2 0 55 26 635
2019 Other services to the public 25 29 17 14 10 3 1 57 25 370
2019 None of the above 20 31 20 14 11 4 0 53 26 835
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Workforce

Performance management

Question 9. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 34 15 8 5 0 0 72 13 1020
2024 Intelligence analysts 33 43 19 5 0 0 0 76 5 55
2024 Compliance, inspection and enforcement 19 40 28 9 5 0 0 58 13 90
2024 Communications or public affairs 28 36 18 11 6 0 0 65 17 335
2024 Access to information and privacy 34 43 16 7 0 0 0 77 7 50
2024 Security 38 33 14 5 9 1 0 72 14 225
2024 Science and technology 27 40 13 13 7 1 0 67 20 100
2024 Library services 25 29 9 23 14 0 0 54 37 15
2024 Legal services 37 19 11 16 17 0 0 56 33 35
2024 Administration and operations 37 33 15 8 6 0 0 71 14 2125
2024 Human resources 39 33 16 7 5 0 0 72 12 700
2024 Financial management 31 42 10 11 6 0 0 73 17 535
2024 Procurement 32 33 16 10 9 0 0 65 18 1390
2024 Real property 27 34 18 12 9 0 0 61 21 1280
2024 Material management 28 40 11 12 9 0 0 68 21 45
2024 Information management 33 28 16 13 8 1 0 63 21 185
2024 Information technology 31 32 19 8 10 0 0 63 18 400
2024 Internal audit 24 49 13 6 6 0 2 75 12 55
2024 Evaluation 42 38 7 11 2 0 0 80 14 30
2024 Data sciences 43 30 14 9 3 0 1 74 12 60
2024 Policy 32 33 13 12 10 0 0 65 22 215
2024 Project management 34 32 14 10 8 1 1 67 19 730
2024 Other services to the public 41 32 14 7 6 0 0 73 13 350
2024 None of the above 33 29 17 12 8 0 1 63 20 835
2022 Client contact centre 39 34 14 8 4 0 0 73 13 830
2022 Compliance, inspection and enforcement 34 42 14 7 2 0 1 76 9 90
2022 Communications or public affairs 29 40 13 11 6 0 0 69 17 380
2022 Access to information and privacy 47 36 12 1 3 0 0 83 5 65
2022 Security 39 28 18 8 7 0 0 67 15 190
2022 Science and technology 25 38 16 10 11 0 0 63 21 105
2022 Library services 23 37 23 16 0 0 0 60 16 15
2022 Legal services 48 19 20 7 5 0 0 68 12 15
2022 Administration and operations 44 31 14 7 4 0 0 75 11 1650
2022 Human resources 46 33 10 7 4 0 0 79 11 565
2022 Financial management 44 35 12 5 4 0 0 79 9 520
2022 Procurement 39 38 14 6 3 0 0 77 9 1310
2022 Real property 36 35 15 8 6 0 0 71 14 1090
2022 Material management 38 28 16 10 8 0 0 66 18 40
2022 Information management 38 33 16 9 4 0 0 71 13 185
2022 Information technology 34 37 12 11 6 0 0 72 16 415
2022 Internal audit 36 43 12 6 4 0 0 79 9 60
2022 Evaluation 44 28 15 10 2 0 0 72 13 35
2022 Data sciences 33 41 16 9 2 0 0 74 10 45
2022 Policy 35 38 12 8 6 1 0 73 14 175
2022 Project management 36 37 13 9 5 1 0 73 14 685
2022 Other services to the public 39 33 12 9 7 0 0 72 16 305
2022 None of the above 33 33 15 11 7 0 0 67 18 605
2020 Client contact centre 36 36 15 10 3 0 0 72 13 955
2020 Compliance, inspection and enforcement 28 52 10 7 4 0 0 80 11 85
2020 Communications or public affairs 36 39 10 10 5 1 0 75 15 400
2020 Access to information and privacy 38 36 13 6 5 0 2 75 11 60
2020 Security 38 34 14 6 7 0 0 72 14 260
2020 Science and technology 35 40 13 7 4 1 0 76 11 110
2020 Library services 15 55 0 20 10 0 0 70 30 20
2020 Legal services 38 43 9 5 5 0 0 81 10 20
2020 Administration and operations 40 34 14 8 4 0 0 74 12 2050
2020 Human resources 43 36 10 8 3 0 0 79 11 670
2020 Financial management 43 34 12 9 2 0 0 77 11 590
2020 Procurement 39 37 12 8 3 1 0 77 11 1390
2020 Real property 33 38 14 9 5 0 0 72 14 1425
2020 Material management 31 40 13 13 3 0 0 71 16 55
2020 Information management 37 41 11 7 4 0 0 78 11 270
2020 Information technology 35 42 13 8 2 0 0 77 10 465
2020 Internal audit 27 39 13 12 9 0 0 66 21 70
2020 Evaluation 59 24 7 7 3 0 0 83 10 25
2020 Data sciences 33 31 15 16 4 0 0 64 20 45
2020 Policy 39 39 10 10 2 0 0 78 13 180
2020 Project management 33 36 15 10 5 0 0 70 15 760
2020 Other services to the public 30 38 17 9 5 0 1 69 14 305
2020 None of the above 31 37 16 12 4 0 0 68 16 835
2019 Client contact centre 24 38 21 11 6 1 0 62 16 895
2019 Compliance, inspection and enforcement 27 40 15 12 3 4 0 69 15 100
2019 Communications or public affairs 30 37 16 10 6 1 0 68 16 390
2019 Access to information and privacy 36 28 11 14 8 2 2 66 23 65
2019 Security 29 40 9 13 7 1 0 70 21 225
2019 Science and technology 18 37 22 16 6 0 0 56 22 100
2019 Library services 25 38 20 8 9 0 0 63 17 25
2019 Legal services 37 31 8 16 7 0 0 68 23 25
2019 Administration and operations 32 37 15 10 5 0 0 70 16 1880
2019 Human resources 32 39 13 10 5 0 0 72 15 670
2019 Financial management 33 37 17 8 5 0 0 70 13 600
2019 Procurement 32 37 16 10 4 0 0 70 14 1245
2019 Real property 26 39 16 12 7 0 0 65 19 1305
2019 Material management 47 32 10 10 2 0 0 79 12 60
2019 Information management 34 38 12 11 4 0 0 72 16 245
2019 Information technology 29 39 16 9 6 0 1 69 15 450
2019 Internal audit 24 51 9 9 7 0 0 75 16 65
2019 Evaluation 9 55 16 20 0 0 0 65 20 25
2019 Data sciences 27 46 6 10 10 0 0 73 21 45
2019 Policy 41 32 10 11 5 1 1 74 16 160
2019 Project management 28 38 15 11 8 0 0 67 18 635
2019 Other services to the public 25 38 20 11 6 0 1 63 17 370
2019 None of the above 27 35 18 12 8 0 0 62 20 835

Question 10. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 40 7 3 1 0 0 88 4 1015
2024 Intelligence analysts 24 47 17 13 0 0 0 71 13 55
2024 Compliance, inspection and enforcement 32 50 10 7 1 0 0 82 8 90
2024 Communications or public affairs 37 47 6 7 3 0 0 85 9 335
2024 Access to information and privacy 49 35 12 4 0 0 0 85 4 50
2024 Security 37 44 9 7 4 0 0 80 11 225
2024 Science and technology 28 52 9 8 3 0 0 80 11 100
2024 Library services 40 47 0 6 7 0 0 87 13 15
2024 Legal services 33 36 16 8 8 0 0 69 16 35
2024 Administration and operations 41 40 9 7 3 0 0 81 10 2125
2024 Human resources 39 47 6 5 2 0 0 86 8 700
2024 Financial management 37 44 9 8 2 0 0 81 10 535
2024 Procurement 37 45 8 7 3 0 0 82 10 1385
2024 Real property 29 44 11 9 7 0 0 73 16 1280
2024 Material management 29 43 11 10 6 0 0 73 16 45
2024 Information management 37 39 10 9 3 0 1 77 13 185
2024 Information technology 37 35 12 10 7 0 0 72 17 400
2024 Internal audit 28 54 3 13 2 0 0 82 15 55
2024 Evaluation 24 54 11 9 2 0 0 78 11 30
2024 Data sciences 35 35 17 9 4 0 0 70 13 60
2024 Policy 27 42 10 14 7 0 0 69 21 215
2024 Project management 29 43 14 9 6 0 0 72 15 730
2024 Other services to the public 49 37 7 5 1 0 0 87 6 350
2024 None of the above 43 37 9 7 4 0 0 80 11 835
2022 Client contact centre 48 38 8 4 1 0 0 86 6 825
2022 Compliance, inspection and enforcement 41 39 10 8 2 0 0 80 11 90
2022 Communications or public affairs 42 41 7 7 2 0 1 84 9 380
2022 Access to information and privacy 46 42 7 4 1 0 0 88 5 65
2022 Security 35 44 15 4 2 0 0 78 6 190
2022 Science and technology 32 43 11 10 4 0 0 75 14 105
2022 Library services 61 29 6 4 0 0 0 90 4 20
2022 Legal services 47 46 6 0 0 0 0 94 0 15
2022 Administration and operations 43 41 8 6 2 0 0 84 8 1650
2022 Human resources 44 42 8 3 2 0 0 87 6 565
2022 Financial management 44 44 6 4 2 0 0 88 6 520
2022 Procurement 45 41 8 5 1 0 0 86 6 1315
2022 Real property 37 42 10 8 3 0 0 79 11 1090
2022 Material management 24 46 11 16 4 0 0 69 19 40
2022 Information management 39 40 7 9 5 0 0 79 14 185
2022 Information technology 34 42 10 9 5 0 0 76 14 415
2022 Internal audit 52 33 8 8 0 0 0 85 8 60
2022 Evaluation 40 31 19 7 3 0 0 71 10 35
2022 Data sciences 22 44 14 18 2 0 0 66 20 45
2022 Policy 27 42 11 14 6 0 0 69 20 175
2022 Project management 30 47 9 9 4 0 0 77 13 685
2022 Other services to the public 52 35 6 4 3 0 0 88 7 305
2022 None of the above 45 37 9 5 3 0 0 82 9 605
2020 Client contact centre 44 40 9 6 1 0 0 84 7 950
2020 Compliance, inspection and enforcement 38 47 10 3 2 0 0 85 6 85
2020 Communications or public affairs 44 41 8 6 2 0 0 84 8 400
2020 Access to information and privacy 48 32 8 8 3 0 0 81 11 60
2020 Security 37 40 9 8 6 0 0 77 14 260
2020 Science and technology 35 45 15 5 0 0 0 80 5 110
2020 Library services 20 56 9 10 5 0 0 76 15 20
2020 Legal services 49 31 10 5 0 5 0 84 5 20
2020 Administration and operations 41 40 10 7 2 0 0 81 9 2040
2020 Human resources 43 39 9 7 2 0 0 82 9 670
2020 Financial management 43 40 11 4 2 0 0 83 6 585
2020 Procurement 43 41 9 6 1 0 0 83 8 1380
2020 Real property 35 43 11 8 3 0 0 78 11 1415
2020 Material management 31 32 10 24 3 0 0 63 27 55
2020 Information management 35 46 10 6 3 0 0 81 9 270
2020 Information technology 36 38 12 10 3 0 0 74 13 465
2020 Internal audit 32 43 12 9 4 0 0 75 13 65
2020 Evaluation 35 55 4 4 3 0 0 90 7 25
2020 Data sciences 29 38 18 11 5 0 0 66 16 45
2020 Policy 33 39 12 13 3 0 0 72 16 175
2020 Project management 32 44 12 9 3 0 0 76 12 755
2020 Other services to the public 44 37 10 7 1 0 0 81 8 305
2020 None of the above 37 46 9 6 2 0 0 83 8 830
2019 Client contact centre 33 43 14 8 2 0 0 76 10 890
2019 Compliance, inspection and enforcement 35 39 12 9 4 0 0 74 13 100
2019 Communications or public affairs 34 48 8 7 3 0 0 82 10 385
2019 Access to information and privacy 34 42 8 9 5 0 2 78 14 65
2019 Security 34 36 12 9 9 0 0 70 17 225
2019 Science and technology 17 52 13 15 2 0 0 69 17 100
2019 Library services 38 47 8 4 4 0 0 84 7 25
2019 Legal services 46 24 16 15 0 0 0 70 15 25
2019 Administration and operations 33 42 12 10 4 0 0 75 13 1880
2019 Human resources 35 40 9 10 5 0 0 76 15 670
2019 Financial management 29 45 10 10 5 0 0 75 15 595
2019 Procurement 37 42 11 8 2 0 0 79 10 1240
2019 Real property 27 46 13 11 4 0 0 73 14 1300
2019 Material management 35 41 14 8 2 0 0 76 9 60
2019 Information management 37 39 11 12 1 0 0 76 14 245
2019 Information technology 30 40 13 12 4 1 0 70 17 450
2019 Internal audit 32 34 11 19 4 0 0 66 23 65
2019 Evaluation 21 58 8 8 4 0 0 80 12 25
2019 Data sciences 22 46 15 14 2 0 0 69 16 45
2019 Policy 30 37 13 15 6 0 0 66 21 160
2019 Project management 25 45 14 11 4 0 0 70 16 630
2019 Other services to the public 31 46 12 9 2 0 0 77 11 370
2019 None of the above 34 40 13 8 5 0 0 74 13 835

Question 27. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 32 8 5 3 0 0 84 8 1015
2024 Intelligence analysts 38 28 15 7 12 0 0 66 19 55
2024 Compliance, inspection and enforcement 48 31 17 3 1 0 0 79 4 90
2024 Communications or public affairs 43 35 12 4 4 1 1 79 8 335
2024 Access to information and privacy 66 20 10 2 3 0 0 86 5 50
2024 Security 55 28 9 4 3 0 0 84 7 225
2024 Science and technology 36 41 9 9 4 1 1 78 13 100
2024 Library services 20 34 15 25 0 5 0 57 26 15
2024 Legal services 36 38 7 11 9 0 0 74 20 35
2024 Administration and operations 54 27 9 6 3 0 0 81 9 2125
2024 Human resources 55 28 7 6 4 0 0 83 9 700
2024 Financial management 47 33 8 7 4 1 0 81 11 535
2024 Procurement 50 30 10 6 4 0 0 81 10 1390
2024 Real property 43 34 11 7 4 0 0 77 12 1285
2024 Material management 42 30 17 5 2 0 4 75 7 45
2024 Information management 45 31 13 7 3 0 0 77 11 185
2024 Information technology 49 29 12 6 4 1 0 78 10 400
2024 Internal audit 49 36 6 2 4 0 2 87 7 55
2024 Evaluation 59 25 5 9 2 0 0 84 11 30
2024 Data sciences 51 30 9 5 5 0 0 81 10 60
2024 Policy 41 36 11 8 4 0 0 78 12 215
2024 Project management 48 33 8 7 4 0 0 81 11 730
2024 Other services to the public 51 29 8 7 3 1 1 82 10 350
2024 None of the above 44 32 12 5 5 1 1 77 11 835
2022 Client contact centre 46 34 12 5 3 1 1 80 8 830
2022 Compliance, inspection and enforcement 52 27 12 2 3 2 2 82 5 90
2022 Communications or public affairs 43 34 12 7 3 0 1 78 10 380
2022 Access to information and privacy 50 28 11 7 0 3 2 81 7 65
2022 Security 48 28 11 6 6 0 1 77 12 190
2022 Science and technology 47 35 10 4 4 0 0 82 8 105
2022 Library services 49 13 28 4 6 0 0 62 10 20
2022 Legal services 55 26 12 7 0 0 0 81 7 15
2022 Administration and operations 53 30 8 5 3 0 1 84 8 1650
2022 Human resources 54 28 8 5 3 0 0 83 8 565
2022 Financial management 52 35 8 3 2 0 0 87 5 520
2022 Procurement 54 31 9 3 2 0 0 85 6 1315
2022 Real property 49 31 11 5 4 0 0 80 9 1090
2022 Material management 37 42 8 8 6 0 0 78 13 40
2022 Information management 44 34 8 10 3 0 0 79 13 185
2022 Information technology 43 34 11 7 3 0 1 78 10 415
2022 Internal audit 39 39 13 6 4 0 0 78 9 60
2022 Evaluation 55 30 5 5 5 0 0 85 10 35
2022 Data sciences 45 32 9 13 2 0 0 76 15 45
2022 Policy 45 34 10 10 1 0 0 78 11 175
2022 Project management 47 33 10 7 3 0 0 80 10 685
2022 Other services to the public 50 30 11 6 3 0 0 81 9 305
2022 None of the above 45 30 11 7 5 0 1 76 12 605
2020 Client contact centre 50 31 9 6 3 0 1 82 9 955
2020 Compliance, inspection and enforcement 46 37 12 4 1 0 0 83 5 80
2020 Communications or public affairs 48 30 11 5 4 1 1 80 9 400
2020 Access to information and privacy 53 31 5 7 3 0 2 85 10 60
2020 Security 51 26 11 4 7 0 0 78 11 260
2020 Science and technology 48 30 6 10 4 0 1 79 14 110
2020 Library services 20 20 20 25 15 0 0 40 40 20
2020 Legal services 66 29 5 0 0 0 0 95 0 20
2020 Administration and operations 50 29 11 6 3 1 1 80 9 2045
2020 Human resources 54 27 11 5 2 0 0 82 7 670
2020 Financial management 51 31 10 5 2 1 0 83 7 590
2020 Procurement 54 28 11 4 2 1 1 83 7 1385
2020 Real property 48 31 11 6 4 0 0 79 10 1425
2020 Material management 37 26 21 7 7 3 0 65 14 55
2020 Information management 46 34 11 5 2 1 2 82 7 270
2020 Information technology 51 31 10 6 2 0 0 82 8 465
2020 Internal audit 41 34 12 9 3 0 1 76 12 70
2020 Evaluation 51 31 3 11 0 4 0 86 11 25
2020 Data sciences 54 31 2 9 2 0 2 87 11 45
2020 Policy 51 31 12 4 2 1 0 82 7 180
2020 Project management 47 32 10 7 3 1 1 80 10 760
2020 Other services to the public 44 29 16 7 3 0 2 74 10 305
2020 None of the above 45 30 12 7 4 1 1 76 11 830
2019 Client contact centre 37 34 15 8 4 1 1 73 12 900
2019 Compliance, inspection and enforcement 38 42 7 7 4 2 0 81 11 100
2019 Communications or public affairs 42 34 13 8 3 0 1 76 11 390
2019 Access to information and privacy 44 12 20 11 12 0 2 57 23 65
2019 Security 47 24 12 8 6 0 2 74 14 230
2019 Science and technology 33 36 15 11 4 1 0 70 15 100
2019 Library services 35 43 4 12 0 0 6 83 13 25
2019 Legal services 23 45 12 12 9 0 0 68 20 25
2019 Administration and operations 44 30 12 8 5 1 1 75 13 1885
2019 Human resources 41 30 13 9 6 0 1 72 15 670
2019 Financial management 45 32 11 7 4 0 0 78 11 600
2019 Procurement 44 33 12 7 3 1 0 78 10 1240
2019 Real property 41 32 13 7 5 1 0 74 12 1305
2019 Material management 50 27 14 6 3 0 0 77 9 60
2019 Information management 41 35 13 6 3 1 1 77 10 245
2019 Information technology 48 29 11 6 3 1 1 79 9 450
2019 Internal audit 26 52 9 6 4 1 2 80 11 65
2019 Evaluation 36 37 4 4 8 4 8 82 14 25
2019 Data sciences 40 35 8 9 6 0 2 77 16 45
2019 Policy 56 21 9 8 5 0 1 78 13 160
2019 Project management 42 32 13 7 4 0 0 75 12 635
2019 Other services to the public 33 37 15 8 5 1 1 72 13 365
2019 None of the above 37 29 17 9 5 1 1 67 15 835

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 43 39 8 6 2 0 0 83 9 1015
2024 Intelligence analysts 34 37 10 16 3 0 0 71 18 55
2024 Compliance, inspection and enforcement 18 50 18 8 4 0 2 69 12 90
2024 Communications or public affairs 26 45 13 12 2 0 2 72 14 335
2024 Access to information and privacy 48 36 13 0 0 0 3 87 0 50
2024 Security 36 37 10 12 5 0 0 73 17 225
2024 Science and technology 30 40 14 13 2 0 0 71 16 100
2024 Library services 13 70 6 11 0 0 0 83 11 15
2024 Legal services 29 37 12 11 11 0 0 66 22 35
2024 Administration and operations 34 40 12 10 3 0 0 74 14 2125
2024 Human resources 36 42 10 9 2 0 1 79 11 695
2024 Financial management 33 44 9 9 4 0 0 78 13 535
2024 Procurement 27 44 12 12 4 0 0 71 17 1385
2024 Real property 27 43 13 11 7 0 0 69 17 1280
2024 Material management 31 49 13 5 2 0 0 80 6 45
2024 Information management 41 37 7 10 4 0 1 79 14 185
2024 Information technology 31 33 19 9 7 0 1 65 15 400
2024 Internal audit 35 43 13 5 4 0 0 78 9 55
2024 Evaluation 41 27 25 0 6 0 0 68 6 30
2024 Data sciences 37 39 12 8 2 0 1 77 11 60
2024 Policy 24 34 16 16 9 0 0 59 25 215
2024 Project management 30 38 14 12 6 0 0 68 17 730
2024 Other services to the public 40 36 11 9 2 0 1 77 12 350
2024 None of the above 34 40 12 10 4 0 1 74 14 835
2022 Client contact centre 45 37 11 5 2 0 0 82 7 825
2022 Compliance, inspection and enforcement 39 47 8 3 2 0 2 87 5 90
2022 Communications or public affairs 33 46 13 5 2 0 1 80 7 380
2022 Access to information and privacy 42 42 6 7 2 0 0 85 9 65
2022 Security 36 33 16 10 2 1 1 71 13 190
2022 Science and technology 35 39 12 8 5 0 1 74 13 105
2022 Library services 33 50 10 7 0 0 0 83 7 20
2022 Legal services 47 34 0 6 5 7 0 87 13 15
2022 Administration and operations 39 39 9 9 4 0 0 78 13 1650
2022 Human resources 45 40 9 4 3 0 0 85 6 565
2022 Financial management 42 43 7 7 1 0 0 86 8 520
2022 Procurement 39 40 9 9 3 0 0 79 12 1315
2022 Real property 35 42 10 9 3 0 0 77 13 1090
2022 Material management 37 40 12 3 7 0 0 77 11 40
2022 Information management 44 39 10 4 4 0 0 83 7 185
2022 Information technology 34 36 13 11 5 0 1 71 16 410
2022 Internal audit 39 38 12 9 2 0 0 77 11 60
2022 Evaluation 41 43 6 7 3 0 0 84 10 35
2022 Data sciences 25 46 21 8 0 0 0 71 8 45
2022 Policy 27 39 14 15 2 0 2 68 18 175
2022 Project management 36 40 11 9 4 0 0 76 13 685
2022 Other services to the public 42 38 8 8 4 0 0 79 12 305
2022 None of the above 36 38 12 9 5 0 0 74 14 610
2020 Client contact centre 40 40 8 9 2 0 0 80 12 955
2020 Compliance, inspection and enforcement 43 34 13 5 5 0 0 77 10 85
2020 Communications or public affairs 36 39 14 7 1 0 1 77 9 400
2020 Access to information and privacy 47 32 10 6 2 0 3 82 8 60
2020 Security 41 36 9 9 4 0 1 78 13 265
2020 Science and technology 29 42 16 11 1 0 1 71 12 110
2020 Library services 35 61 0 5 0 0 0 95 5 20
2020 Legal services 55 30 0 10 0 5 0 89 11 20
2020 Administration and operations 37 38 11 9 3 0 1 76 12 2045
2020 Human resources 44 38 8 6 3 0 0 82 9 665
2020 Financial management 41 38 12 6 2 0 1 80 8 585
2020 Procurement 40 39 10 8 2 0 1 80 10 1385
2020 Real property 37 38 11 10 3 0 1 76 13 1420
2020 Material management 42 21 12 19 6 0 0 63 25 55
2020 Information management 48 37 7 8 1 0 0 85 8 270
2020 Information technology 38 38 10 8 4 0 2 78 12 465
2020 Internal audit 30 39 12 12 6 0 0 70 18 65
2020 Evaluation 51 24 21 0 4 0 0 76 4 25
2020 Data sciences 29 33 22 9 5 0 2 63 14 45
2020 Policy 31 36 17 10 4 0 1 68 15 180
2020 Project management 35 39 12 11 2 0 1 75 13 760
2020 Other services to the public 36 38 12 8 4 0 1 75 13 305
2020 None of the above 32 42 13 10 2 0 1 75 12 825
2019 Client contact centre 28 42 13 12 4 0 0 70 17 895
2019 Compliance, inspection and enforcement 39 30 12 15 3 0 1 70 18 100
2019 Communications or public affairs 30 44 11 10 4 0 1 75 14 390
2019 Access to information and privacy 42 25 14 16 2 0 2 68 18 65
2019 Security 29 34 13 14 9 0 0 63 23 230
2019 Science and technology 17 48 15 15 6 0 0 65 21 100
2019 Library services 38 41 18 4 0 0 0 79 4 25
2019 Legal services 29 30 19 15 8 0 0 58 22 25
2019 Administration and operations 29 38 12 14 6 0 0 68 20 1880
2019 Human resources 35 40 9 11 4 0 1 75 15 665
2019 Financial management 30 38 12 14 7 0 0 68 20 595
2019 Procurement 32 41 12 11 4 0 0 73 15 1240
2019 Real property 28 39 15 13 5 0 0 68 17 1300
2019 Material management 35 46 4 13 2 0 0 81 14 60
2019 Information management 33 45 10 8 4 0 0 78 12 245
2019 Information technology 33 40 13 9 4 0 1 73 14 445
2019 Internal audit 25 48 10 9 8 0 0 73 16 65
2019 Evaluation 20 57 7 8 4 0 4 80 12 25
2019 Data sciences 25 39 19 11 6 0 0 64 18 45
2019 Policy 26 45 14 7 7 0 2 72 14 160
2019 Project management 28 38 16 13 4 0 0 66 18 635
2019 Other services to the public 28 39 11 14 7 0 0 67 22 365
2019 None of the above 26 37 16 14 6 0 0 64 21 835

Question 28. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 28 9 3 3 1 2 85 6 1015
2024 Intelligence analysts 45 26 15 9 5 0 1 72 13 55
2024 Compliance, inspection and enforcement 54 23 16 3 2 0 1 78 5 90
2024 Communications or public affairs 53 23 13 4 3 3 2 79 7 335
2024 Access to information and privacy 67 21 7 2 0 3 0 91 2 50
2024 Security 55 23 11 4 5 1 1 79 9 225
2024 Science and technology 50 28 11 4 2 3 2 82 7 100
2024 Library services 27 43 14 7 0 10 0 77 8 15
2024 Legal services 50 17 6 18 7 2 0 68 25 35
2024 Administration and operations 57 24 9 4 3 2 1 83 8 2120
2024 Human resources 59 22 10 3 3 1 3 84 6 700
2024 Financial management 52 26 12 4 4 1 1 80 8 530
2024 Procurement 54 24 9 4 5 1 2 81 9 1390
2024 Real property 49 27 11 6 4 1 1 79 11 1280
2024 Material management 51 16 24 3 4 0 2 68 8 45
2024 Information management 53 25 10 5 3 2 1 81 9 185
2024 Information technology 54 24 12 3 4 2 1 80 7 400
2024 Internal audit 56 33 5 0 3 0 2 91 4 55
2024 Evaluation 54 32 11 3 0 0 0 87 3 30
2024 Data sciences 61 25 7 2 4 0 2 88 6 60
2024 Policy 57 21 11 4 6 0 0 79 10 215
2024 Project management 54 25 10 5 4 1 1 80 10 730
2024 Other services to the public 56 25 9 5 2 2 2 83 8 350
2024 None of the above 47 28 12 3 4 2 3 79 8 830
2022 Client contact centre 50 27 14 4 3 1 2 79 7 825
2022 Compliance, inspection and enforcement 54 25 13 2 1 3 3 84 3 90
2022 Communications or public affairs 47 32 10 3 3 3 2 83 6 380
2022 Access to information and privacy 58 25 11 0 0 4 1 89 0 65
2022 Security 56 24 9 6 4 0 0 81 10 190
2022 Science and technology 45 31 10 9 2 2 2 78 11 105
2022 Library services 38 19 22 9 6 6 0 61 16 20
2022 Legal services 66 13 7 14 0 0 0 79 14 15
2022 Administration and operations 57 24 10 3 3 2 2 83 7 1650
2022 Human resources 57 24 7 5 3 2 2 85 8 565
2022 Financial management 58 24 10 5 1 1 1 83 6 520
2022 Procurement 60 24 9 3 2 1 1 86 5 1310
2022 Real property 57 22 11 4 4 1 1 81 8 1090
2022 Material management 42 22 23 5 4 0 3 67 9 40
2022 Information management 44 26 15 7 3 2 3 74 10 185
2022 Information technology 47 28 12 5 5 2 1 77 11 415
2022 Internal audit 40 34 18 4 2 3 0 76 6 60
2022 Evaluation 67 15 6 5 2 2 3 87 7 35
2022 Data sciences 52 28 7 2 9 2 0 82 11 45
2022 Policy 54 29 7 6 3 2 1 84 9 175
2022 Project management 53 26 11 6 2 1 1 80 9 685
2022 Other services to the public 56 24 10 3 4 1 3 83 7 305
2022 None of the above 50 26 11 3 4 3 3 81 7 605
2020 Client contact centre 52 25 14 4 3 1 1 78 8 955
2020 Compliance, inspection and enforcement 53 30 9 1 4 1 3 86 5 80
2020 Communications or public affairs 58 19 13 3 2 2 2 81 6 395
2020 Access to information and privacy 55 18 11 3 3 3 6 80 7 60
2020 Security 57 20 14 3 4 1 1 78 8 260
2020 Science and technology 58 18 10 9 1 3 1 79 10 110
2020 Library services 20 25 30 10 15 0 0 45 25 20
2020 Legal services 59 26 5 0 5 5 0 89 5 20
2020 Administration and operations 56 23 10 4 3 2 1 82 7 2045
2020 Human resources 57 23 10 3 2 2 2 83 6 665
2020 Financial management 57 21 13 4 1 2 2 81 6 590
2020 Procurement 57 23 11 4 2 2 1 83 6 1390
2020 Real property 53 23 13 4 4 1 1 79 8 1425
2020 Material management 47 29 10 6 6 2 0 77 13 55
2020 Information management 54 26 12 3 2 1 1 82 6 270
2020 Information technology 54 24 11 6 2 2 1 80 8 465
2020 Internal audit 49 23 16 2 3 5 3 77 5 65
2020 Evaluation 44 31 14 7 0 4 0 79 7 25
2020 Data sciences 58 18 15 0 2 2 4 81 2 45
2020 Policy 59 21 9 5 3 2 1 82 8 180
2020 Project management 52 26 9 6 4 2 2 80 10 755
2020 Other services to the public 47 28 13 5 3 2 1 78 9 305
2020 None of the above 51 23 13 3 4 3 4 79 8 830

Question 43. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 34 16 8 6 3 0 70 14 1015
2024 Intelligence analysts 20 39 21 12 8 0 0 59 20 55
2024 Compliance, inspection and enforcement 18 34 20 19 7 1 0 53 27 90
2024 Communications or public affairs 19 38 25 8 6 4 0 60 14 335
2024 Access to information and privacy 34 28 21 10 3 4 0 65 14 50
2024 Security 24 40 13 9 12 3 0 65 21 225
2024 Science and technology 17 50 15 6 10 0 1 68 17 100
2024 Library services 11 33 28 6 21 0 0 45 27 15
2024 Legal services 17 34 23 0 26 0 0 51 26 35
2024 Administration and operations 32 34 16 9 7 2 0 67 16 2125
2024 Human resources 27 38 19 8 5 2 1 67 14 695
2024 Financial management 26 42 15 8 7 2 0 69 15 535
2024 Procurement 26 33 17 10 10 2 1 62 21 1390
2024 Real property 21 37 18 11 10 2 0 60 22 1285
2024 Material management 32 33 18 6 8 3 0 67 14 45
2024 Information management 34 29 18 8 9 3 0 64 17 185
2024 Information technology 25 26 25 10 9 3 0 53 20 400
2024 Internal audit 23 32 13 12 4 14 2 66 19 55
2024 Evaluation 14 60 7 10 2 7 0 79 13 30
2024 Data sciences 31 34 16 11 5 3 0 67 17 60
2024 Policy 20 34 18 13 13 2 0 55 27 215
2024 Project management 23 35 19 10 10 2 0 60 20 730
2024 Other services to the public 35 30 17 9 3 4 0 69 13 350
2024 None of the above 24 31 19 12 9 4 1 58 22 835
2022 Client contact centre 31 38 17 8 4 2 0 70 12 825
2022 Compliance, inspection and enforcement 34 34 16 11 2 3 0 70 14 90
2022 Communications or public affairs 22 32 20 14 6 6 0 58 21 380
2022 Access to information and privacy 38 34 23 3 0 3 0 73 3 65
2022 Security 29 32 20 9 8 2 0 62 17 190
2022 Science and technology 22 32 19 13 12 0 2 55 26 105
2022 Library services 22 29 18 10 9 11 0 58 22 20
2022 Legal services 27 31 0 23 12 8 0 62 38 15
2022 Administration and operations 36 33 14 9 6 3 0 71 15 1650
2022 Human resources 33 37 14 9 3 4 0 73 13 565
2022 Financial management 34 41 13 7 3 2 0 76 10 520
2022 Procurement 33 38 14 7 4 3 0 74 12 1315
2022 Real property 28 38 16 10 6 2 0 67 17 1090
2022 Material management 19 41 17 10 5 8 0 65 16 40
2022 Information management 26 39 18 6 8 2 1 67 14 185
2022 Information technology 26 31 19 12 10 3 0 59 22 415
2022 Internal audit 27 36 16 11 4 3 2 67 16 60
2022 Evaluation 29 40 18 9 5 0 0 68 14 35
2022 Data sciences 22 39 25 4 4 5 0 64 9 45
2022 Policy 22 34 15 16 9 4 1 58 26 175
2022 Project management 28 35 16 12 7 3 0 64 19 685
2022 Other services to the public 31 36 17 7 7 3 0 68 14 305
2022 None of the above 28 31 17 9 10 4 0 62 20 610
2020 Client contact centre 36 34 16 8 4 2 0 71 12 950
2020 Compliance, inspection and enforcement 29 31 18 12 6 4 0 62 19 85
2020 Communications or public affairs 27 37 17 11 5 3 1 66 16 400
2020 Access to information and privacy 42 34 11 8 2 3 0 78 10 60
2020 Security 30 34 19 12 5 0 0 65 16 260
2020 Science and technology 23 38 16 14 6 2 0 63 20 110
2020 Library services 20 40 25 0 10 5 0 63 10 20
2020 Legal services 42 33 15 10 0 0 0 76 10 20
2020 Administration and operations 37 34 15 7 5 2 0 73 12 2045
2020 Human resources 38 34 16 9 2 2 0 73 11 665
2020 Financial management 36 38 16 6 2 1 0 75 8 590
2020 Procurement 38 34 14 8 3 2 0 74 11 1385
2020 Real property 29 35 16 9 7 2 1 66 17 1425
2020 Material management 35 28 21 5 10 2 0 64 15 55
2020 Information management 34 36 18 8 3 1 0 71 11 270
2020 Information technology 27 35 22 10 3 3 0 64 14 465
2020 Internal audit 30 34 22 6 7 1 0 64 13 70
2020 Evaluation 36 46 7 7 3 0 0 82 11 25
2020 Data sciences 28 31 19 4 16 2 0 61 20 45
2020 Policy 26 32 18 12 6 4 1 61 19 180
2020 Project management 26 37 19 11 5 1 1 64 17 755
2020 Other services to the public 33 32 20 8 6 1 0 66 14 305
2020 None of the above 28 35 18 10 5 3 0 65 16 830
2019 Client contact centre 28 36 19 10 5 2 0 65 15 895
2019 Compliance, inspection and enforcement 31 32 12 16 5 3 0 66 22 100
2019 Communications or public affairs 25 35 16 14 7 3 1 62 22 385
2019 Access to information and privacy 30 37 14 6 6 6 0 72 13 65
2019 Security 27 34 17 11 7 3 1 64 18 230
2019 Science and technology 14 39 27 8 9 2 0 55 18 100
2019 Library services 26 32 21 8 9 4 0 61 18 20
2019 Legal services 26 34 15 15 7 3 0 61 23 25
2019 Administration and operations 32 34 15 10 6 2 0 68 17 1885
2019 Human resources 29 40 15 10 4 2 1 71 14 665
2019 Financial management 31 37 17 6 6 2 1 71 12 595
2019 Procurement 32 35 16 9 5 2 0 69 15 1235
2019 Real property 25 33 18 12 10 2 0 59 22 1305
2019 Material management 37 35 20 5 3 0 0 72 8 60
2019 Information management 31 34 18 9 6 2 1 67 15 245
2019 Information technology 24 36 20 11 6 2 0 62 18 445
2019 Internal audit 27 35 27 4 3 3 0 64 7 65
2019 Evaluation 26 27 25 15 4 4 0 55 19 25
2019 Data sciences 24 35 15 12 6 9 0 64 20 45
2019 Policy 22 41 15 10 9 3 0 65 20 160
2019 Project management 24 31 21 14 9 1 0 56 23 635
2019 Other services to the public 28 33 16 13 6 4 0 63 20 370
2019 None of the above 25 32 22 11 7 3 0 58 19 830

Question 44a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 20 11 4 5 2 8 55 45 1020
2024 Intelligence analysts 37 29 24 5 2 3 2 39 61 55
2024 Compliance, inspection and enforcement 30 26 19 6 12 3 4 33 67 90
2024 Communications or public affairs 44 18 12 5 11 1 8 49 51 335
2024 Access to information and privacy 52 20 18 0 2 5 5 57 43 50
2024 Security 49 18 14 6 8 2 2 51 49 225
2024 Science and technology 46 26 14 6 4 0 3 48 52 100
2024 Library services 41 25 17 0 11 0 6 44 56 15
2024 Legal services 29 17 21 9 7 2 15 35 65 35
2024 Administration and operations 51 21 11 5 5 1 6 55 45 2120
2024 Human resources 40 24 18 5 7 0 6 43 57 700
2024 Financial management 38 24 16 6 7 1 8 42 58 535
2024 Procurement 40 23 14 8 7 1 6 44 56 1390
2024 Real property 38 24 17 8 7 0 5 40 60 1285
2024 Material management 38 20 24 5 7 2 5 41 59 45
2024 Information management 51 24 11 4 4 2 5 55 45 185
2024 Information technology 46 25 10 5 5 1 8 50 50 400
2024 Internal audit 37 21 11 3 5 2 21 48 52 55
2024 Evaluation 35 41 5 10 2 0 7 37 63 30
2024 Data sciences 46 27 9 6 5 1 5 49 51 60
2024 Policy 37 26 11 11 8 1 6 40 60 215
2024 Project management 45 22 17 6 6 1 3 47 53 730
2024 Other services to the public 52 24 10 5 1 1 6 56 44 350
2024 None of the above 48 19 12 6 5 2 9 54 46 835
2022 Client contact centre 53 20 13 2 2 1 9 825
2022 Compliance, inspection and enforcement 51 22 8 2 6 0 11 90
2022 Communications or public affairs 47 20 16 4 6 1 6 380
2022 Access to information and privacy 56 24 9 2 3 0 6 65
2022 Security 56 23 7 4 3 1 6 190
2022 Science and technology 45 36 11 0 5 0 3 105
2022 Library services 39 39 10 0 12 0 0 20
2022 Legal services 55 13 5 12 0 0 14 15
2022 Administration and operations 53 22 10 4 3 1 7 1650
2022 Human resources 55 20 10 5 4 0 5 560
2022 Financial management 46 26 12 5 4 0 6 520
2022 Procurement 50 23 12 4 4 1 7 1315
2022 Real property 50 22 12 5 4 1 7 1090
2022 Material management 48 18 21 2 2 2 7 40
2022 Information management 55 22 13 2 4 0 5 185
2022 Information technology 54 23 10 2 3 2 5 415
2022 Internal audit 48 24 17 1 1 1 7 60
2022 Evaluation 59 30 0 5 5 0 0 35
2022 Data sciences 38 32 20 2 0 2 7 45
2022 Policy 42 29 15 5 3 2 5 175
2022 Project management 50 24 13 4 3 1 5 685
2022 Other services to the public 54 23 9 3 1 1 7 305
2022 None of the above 54 18 11 4 4 1 9 605
2020 Client contact centre 61 17 11 4 2 1 5 955
2020 Compliance, inspection and enforcement 50 24 19 5 0 1 1 85
2020 Communications or public affairs 45 20 13 10 6 1 5 400
2020 Access to information and privacy 61 21 10 0 2 0 6 60
2020 Security 53 23 11 6 3 0 4 265
2020 Science and technology 43 28 16 7 2 1 3 110
2020 Library services 55 30 0 5 0 0 10 20
2020 Legal services 76 14 5 0 0 0 5 20
2020 Administration and operations 55 22 12 4 3 0 3 2055
2020 Human resources 54 21 13 5 3 1 4 670
2020 Financial management 51 27 12 5 2 0 2 590
2020 Procurement 52 24 11 6 3 1 3 1385
2020 Real property 51 24 13 5 3 1 3 1430
2020 Material management 66 18 11 2 2 0 2 55
2020 Information management 60 20 10 3 1 1 5 270
2020 Information technology 56 23 12 4 2 1 3 465
2020 Internal audit 50 19 16 4 6 3 2 70
2020 Evaluation 48 27 17 4 0 0 4 25
2020 Data sciences 44 27 20 5 2 0 2 45
2020 Policy 47 23 19 6 1 0 4 180
2020 Project management 50 23 14 5 4 0 4 760
2020 Other services to the public 56 21 10 7 2 0 4 305
2020 None of the above 54 19 10 6 2 2 7 835
2019 Client contact centre 58 19 11 3 2 0 5 895
2019 Compliance, inspection and enforcement 59 23 10 5 1 2 1 100
2019 Communications or public affairs 47 25 12 7 3 1 5 390
2019 Access to information and privacy 62 19 10 3 3 0 3 65
2019 Security 54 22 8 3 4 2 6 230
2019 Science and technology 46 34 11 5 3 0 2 100
2019 Library services 47 18 20 6 0 0 10 25
2019 Legal services 48 19 11 7 4 7 4 25
2019 Administration and operations 59 20 10 4 2 1 4 1885
2019 Human resources 58 21 9 4 3 0 5 670
2019 Financial management 53 20 14 6 3 1 3 600
2019 Procurement 54 23 11 5 3 1 3 1245
2019 Real property 54 24 12 4 2 1 3 1305
2019 Material management 70 13 14 0 2 0 2 55
2019 Information management 61 18 12 3 1 1 5 245
2019 Information technology 57 21 11 3 2 1 4 445
2019 Internal audit 66 14 9 3 4 0 4 65
2019 Evaluation 48 25 15 4 0 0 8 25
2019 Data sciences 51 20 16 0 4 4 5 45
2019 Policy 48 24 14 7 3 0 3 160
2019 Project management 52 24 13 5 2 0 4 635
2019 Other services to the public 59 22 7 4 2 1 5 370
2019 None of the above 55 21 9 5 2 1 6 835

Question 44b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 58 10 6 3 5 2 16 71 29 1020
2024 Intelligence analysts 61 11 9 1 1 1 15 73 27 55
2024 Compliance, inspection and enforcement 49 10 7 4 13 2 15 59 41 90
2024 Communications or public affairs 59 6 8 2 4 1 21 75 25 335
2024 Access to information and privacy 61 10 5 2 0 5 18 79 21 50
2024 Security 59 8 4 7 6 2 13 70 30 225
2024 Science and technology 52 11 14 2 7 0 15 61 39 100
2024 Library services 40 7 14 6 16 0 17 48 52 15
2024 Legal services 48 6 13 0 5 2 26 66 34 35
2024 Administration and operations 55 10 7 4 5 2 18 69 31 2120
2024 Human resources 50 9 6 4 7 1 22 66 34 700
2024 Financial management 54 15 6 2 8 2 15 64 36 535
2024 Procurement 49 10 8 5 8 1 17 61 39 1385
2024 Real property 51 13 9 3 6 2 16 62 38 1285
2024 Material management 53 10 2 13 7 3 12 62 38 45
2024 Information management 60 15 6 1 5 2 11 69 31 185
2024 Information technology 47 10 7 5 8 4 20 61 39 400
2024 Internal audit 40 4 21 8 9 1 16 49 51 55
2024 Evaluation 50 18 7 14 3 0 10 55 45 30
2024 Data sciences 53 9 14 7 9 1 7 58 42 60
2024 Policy 41 9 10 8 18 2 13 48 52 215
2024 Project management 55 10 7 5 8 2 13 65 35 730
2024 Other services to the public 61 7 5 2 2 2 20 79 21 345
2024 None of the above 53 8 5 3 4 3 23 71 29 835

Question 44c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 69 8 5 2 2 4 10 80 20 1015
2024 Intelligence analysts 68 11 6 7 1 3 4 74 26 55
2024 Compliance, inspection and enforcement 62 14 3 0 4 10 7 74 26 90
2024 Communications or public affairs 72 4 5 2 2 4 12 85 15 335
2024 Access to information and privacy 71 13 0 0 2 3 11 83 17 50
2024 Security 70 6 8 2 4 4 5 76 24 225
2024 Science and technology 70 11 6 1 1 2 9 79 21 100
2024 Library services 52 20 9 7 6 0 6 56 44 15
2024 Legal services 56 5 6 0 7 9 16 75 25 35
2024 Administration and operations 71 8 5 2 2 3 9 81 19 2125
2024 Human resources 69 7 6 1 3 3 10 80 20 700
2024 Financial management 66 10 6 3 3 3 9 76 24 535
2024 Procurement 67 10 5 3 3 4 9 76 24 1385
2024 Real property 64 14 6 3 3 2 8 71 29 1280
2024 Material management 70 9 4 0 4 5 9 81 19 45
2024 Information management 70 12 5 2 4 1 7 76 24 185
2024 Information technology 66 10 4 2 3 5 10 78 22 400
2024 Internal audit 56 11 0 5 1 8 20 77 23 55
2024 Evaluation 75 4 3 3 2 3 10 86 14 30
2024 Data sciences 73 11 3 0 1 6 7 83 17 60
2024 Policy 57 6 7 8 6 3 11 67 33 215
2024 Project management 69 11 6 3 2 2 6 76 24 730
2024 Other services to the public 77 9 2 1 1 2 8 86 14 350
2024 None of the above 67 7 4 2 2 5 13 82 18 830
2022 Client contact centre 69 8 4 2 3 3 10 825
2022 Compliance, inspection and enforcement 70 4 9 2 4 1 10 90
2022 Communications or public affairs 76 6 3 2 3 2 8 380
2022 Access to information and privacy 79 9 1 1 0 1 9 65
2022 Security 76 7 3 3 3 2 6 190
2022 Science and technology 67 9 4 4 5 4 9 105
2022 Library services 73 0 10 0 0 6 11 20
2022 Legal services 66 0 13 7 0 0 14 15
2022 Administration and operations 75 7 4 2 2 3 6 1650
2022 Human resources 76 9 2 1 2 4 5 565
2022 Financial management 74 9 4 1 2 3 7 520
2022 Procurement 73 8 4 2 3 3 8 1315
2022 Real property 72 11 3 2 3 2 7 1090
2022 Material management 69 10 0 3 9 2 6 40
2022 Information management 75 9 4 2 3 1 5 185
2022 Information technology 73 8 5 2 2 4 6 415
2022 Internal audit 71 10 3 1 2 4 9 60
2022 Evaluation 84 5 6 0 2 0 2 35
2022 Data sciences 77 9 4 0 2 2 6 45
2022 Policy 67 12 7 1 2 5 5 175
2022 Project management 71 12 5 2 3 2 5 685
2022 Other services to the public 78 8 3 1 2 3 7 305
2022 None of the above 74 6 2 3 2 4 9 605
2020 Client contact centre 74 9 5 2 2 3 4 950
2020 Compliance, inspection and enforcement 80 8 4 4 0 1 4 85
2020 Communications or public affairs 80 6 3 1 2 4 4 395
2020 Access to information and privacy 82 6 3 0 2 3 3 60
2020 Security 76 7 7 1 2 3 3 260
2020 Science and technology 77 14 4 2 0 2 2 110
2020 Library services 80 5 5 0 0 0 10 20
2020 Legal services 85 5 0 0 5 5 0 20
2020 Administration and operations 80 7 4 2 2 2 3 2045
2020 Human resources 77 7 4 2 2 3 5 670
2020 Financial management 77 9 4 2 1 3 3 585
2020 Procurement 78 8 4 2 1 4 3 1380
2020 Real property 75 10 4 2 3 3 4 1430
2020 Material management 83 9 2 2 2 0 3 55
2020 Information management 80 9 2 1 1 3 4 270
2020 Information technology 73 10 4 3 2 4 4 465
2020 Internal audit 71 12 4 2 3 3 5 65
2020 Evaluation 75 7 3 7 0 4 4 25
2020 Data sciences 69 11 7 4 2 2 4 45
2020 Policy 75 12 3 1 2 3 4 180
2020 Project management 74 11 4 3 2 3 3 755
2020 Other services to the public 83 5 4 2 1 1 3 305
2020 None of the above 79 6 3 1 1 3 6 830
2019 Client contact centre 70 11 6 2 3 2 5 895
2019 Compliance, inspection and enforcement 68 12 3 3 4 5 5 100
2019 Communications or public affairs 82 5 2 2 2 1 6 390
2019 Access to information and privacy 78 9 3 3 3 3 1 65
2019 Security 72 9 4 1 4 4 6 230
2019 Science and technology 72 14 7 3 0 1 3 100
2019 Library services 84 4 7 0 0 0 4 25
2019 Legal services 66 19 3 0 0 7 4 25
2019 Administration and operations 75 8 5 2 3 3 4 1880
2019 Human resources 77 7 4 2 2 3 6 670
2019 Financial management 74 8 6 3 2 4 4 595
2019 Procurement 75 9 4 2 2 4 4 1240
2019 Real property 71 11 6 2 4 4 2 1300
2019 Material management 78 6 8 2 3 1 2 55
2019 Information management 75 7 6 3 2 2 5 245
2019 Information technology 75 7 6 2 3 4 4 445
2019 Internal audit 71 6 6 2 6 7 3 65
2019 Evaluation 66 9 9 0 8 4 4 25
2019 Data sciences 72 10 5 0 4 2 7 45
2019 Policy 75 6 4 3 2 6 3 160
2019 Project management 73 8 6 3 3 4 3 635
2019 Other services to the public 78 6 5 2 1 3 5 365
2019 None of the above 76 7 3 2 2 3 6 830

Question 44d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 68 9 4 2 2 2 13 80 20 1015
2024 Intelligence analysts 66 8 3 0 5 4 14 80 20 55
2024 Compliance, inspection and enforcement 69 4 5 2 3 1 16 83 17 90
2024 Communications or public affairs 69 8 3 2 2 2 15 83 17 335
2024 Access to information and privacy 76 7 1 0 2 2 12 89 11 50
2024 Security 71 8 2 3 1 4 11 84 16 225
2024 Science and technology 68 11 6 0 1 1 13 80 20 100
2024 Library services 61 19 0 0 8 0 12 70 30 15
2024 Legal services 54 11 0 2 3 2 27 77 23 35
2024 Administration and operations 70 7 4 1 2 2 14 83 17 2125
2024 Human resources 70 6 3 2 1 2 16 85 15 695
2024 Financial management 67 10 4 2 2 2 14 79 21 530
2024 Procurement 69 8 3 2 3 2 13 81 19 1385
2024 Real property 70 7 3 2 2 1 14 83 17 1280
2024 Material management 73 12 2 0 5 2 7 80 20 45
2024 Information management 71 8 9 2 2 2 7 78 22 185
2024 Information technology 65 7 4 1 2 3 18 83 17 400
2024 Internal audit 55 6 2 2 3 5 27 81 19 55
2024 Evaluation 67 6 0 5 0 5 17 86 14 30
2024 Data sciences 75 3 2 0 3 1 16 91 9 60
2024 Policy 58 11 4 5 4 1 17 71 29 215
2024 Project management 73 6 3 2 1 1 14 86 14 730
2024 Other services to the public 72 9 4 1 0 2 13 84 16 350
2024 None of the above 67 6 2 1 1 4 19 87 13 835

Question 44e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 63 11 6 2 3 2 12 74 26 1015
2024 Intelligence analysts 60 12 12 0 0 5 12 72 28 55
2024 Compliance, inspection and enforcement 52 11 11 3 9 0 14 61 39 90
2024 Communications or public affairs 58 11 4 5 4 2 17 71 29 335
2024 Access to information and privacy 64 7 8 2 5 2 12 75 25 50
2024 Security 58 14 5 3 5 6 9 68 32 225
2024 Science and technology 60 12 11 1 2 0 14 70 30 100
2024 Library services 43 18 7 0 19 0 12 49 51 15
2024 Legal services 43 17 5 4 3 2 25 60 40 35
2024 Administration and operations 62 9 8 3 3 2 13 72 28 2125
2024 Human resources 62 9 5 4 3 2 14 73 27 695
2024 Financial management 62 11 7 3 5 2 11 71 29 535
2024 Procurement 58 11 7 4 5 3 11 67 33 1390
2024 Real property 60 12 8 3 5 1 11 68 32 1280
2024 Material management 76 6 6 2 5 2 5 81 19 45
2024 Information management 60 13 13 3 5 2 5 64 36 185
2024 Information technology 57 11 7 3 5 3 15 69 31 400
2024 Internal audit 45 16 3 1 11 5 18 59 41 55
2024 Evaluation 55 0 18 5 2 6 14 69 31 30
2024 Data sciences 63 12 6 1 8 1 9 70 30 60
2024 Policy 52 15 7 5 5 1 16 62 38 215
2024 Project management 63 11 6 3 4 1 12 73 27 730
2024 Other services to the public 70 10 4 2 2 2 10 79 21 350
2024 None of the above 61 8 4 4 3 3 17 76 24 835

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 25 31 14 13 10 4 2 60 25 1015
2024 Intelligence analysts 25 31 17 12 13 0 1 57 25 55
2024 Compliance, inspection and enforcement 13 31 15 16 16 7 1 49 35 90
2024 Communications or public affairs 16 37 10 13 16 6 3 58 31 335
2024 Access to information and privacy 34 31 15 3 11 1 4 68 15 50
2024 Security 16 33 16 16 15 2 2 51 32 225
2024 Science and technology 18 36 11 14 12 3 6 59 29 100
2024 Library services 0 13 20 34 23 10 0 15 63 15
2024 Legal services 9 24 8 25 18 2 14 39 51 35
2024 Administration and operations 26 32 12 12 12 3 2 61 26 2125
2024 Human resources 23 35 12 15 9 2 4 62 26 695
2024 Financial management 22 32 10 17 11 2 4 59 30 535
2024 Procurement 21 31 12 15 16 3 3 55 32 1385
2024 Real property 19 32 13 16 15 2 1 53 33 1285
2024 Material management 21 18 24 23 13 2 0 40 36 45
2024 Information management 24 33 19 6 15 2 2 59 21 185
2024 Information technology 24 25 14 16 16 3 3 52 33 400
2024 Internal audit 19 30 8 9 17 2 15 59 32 55
2024 Evaluation 21 49 11 11 5 3 0 72 17 30
2024 Data sciences 20 45 11 11 11 2 0 66 22 60
2024 Policy 23 28 10 16 19 3 2 53 36 215
2024 Project management 22 31 13 16 15 1 2 54 32 730
2024 Other services to the public 28 32 13 11 12 2 2 63 23 350
2024 None of the above 19 26 13 14 17 4 6 50 35 835
2022 Client contact centre 27 32 14 11 11 2 3 62 23 825
2022 Compliance, inspection and enforcement 32 21 10 19 11 2 5 57 32 90
2022 Communications or public affairs 20 35 13 12 13 4 3 59 27 380
2022 Access to information and privacy 36 40 10 4 4 4 1 80 9 65
2022 Security 23 41 7 14 13 1 1 65 27 190
2022 Science and technology 20 39 8 11 18 1 3 62 30 105
2022 Library services 5 16 29 12 27 11 0 24 43 20
2022 Legal services 21 20 5 27 19 7 0 45 49 15
2022 Administration and operations 30 31 11 13 10 3 2 64 24 1650
2022 Human resources 31 35 11 10 6 3 3 70 18 565
2022 Financial management 31 37 11 10 6 3 2 71 17 520
2022 Procurement 30 34 12 10 9 3 2 68 20 1315
2022 Real property 23 36 12 11 13 2 2 62 25 1090
2022 Material management 35 15 18 21 8 4 0 51 30 40
2022 Information management 21 32 17 9 14 4 4 57 25 185
2022 Information technology 21 31 12 15 16 2 2 55 33 415
2022 Internal audit 15 36 13 14 13 3 5 56 30 60
2022 Evaluation 32 28 11 17 12 0 0 60 29 35
2022 Data sciences 21 25 27 15 7 5 0 48 24 45
2022 Policy 26 36 8 14 13 4 0 64 28 175
2022 Project management 24 33 11 13 14 2 2 60 29 685
2022 Other services to the public 28 32 14 11 11 1 3 62 23 305
2022 None of the above 25 29 12 11 14 3 5 59 28 605
2020 Client contact centre 30 30 18 9 8 3 2 63 18 955
2020 Compliance, inspection and enforcement 22 29 19 16 13 1 0 52 29 85
2020 Communications or public affairs 26 34 12 12 8 5 3 66 22 400
2020 Access to information and privacy 29 32 21 5 10 2 2 63 15 60
2020 Security 27 30 18 12 11 1 0 58 24 265
2020 Science and technology 20 28 18 12 12 7 3 53 27 105
2020 Library services 14 30 15 20 5 15 0 52 30 20
2020 Legal services 35 15 15 10 5 15 5 62 19 20
2020 Administration and operations 31 30 15 11 8 2 2 64 20 2050
2020 Human resources 31 34 15 11 6 2 2 67 17 670
2020 Financial management 33 31 15 8 6 4 2 68 16 590
2020 Procurement 36 32 11 10 8 2 2 70 19 1385
2020 Real property 26 30 17 11 11 2 3 59 24 1430
2020 Material management 27 15 32 11 8 5 2 45 20 55
2020 Information management 28 30 18 11 8 2 3 61 20 270
2020 Information technology 24 29 17 16 10 3 2 55 27 465
2020 Internal audit 25 26 24 10 10 4 0 54 22 70
2020 Evaluation 24 51 7 7 10 0 0 75 17 25
2020 Data sciences 26 26 18 11 13 2 2 55 26 45
2020 Policy 25 32 15 15 8 4 2 61 24 180
2020 Project management 26 30 16 13 11 3 1 58 25 760
2020 Other services to the public 27 28 19 12 9 3 2 58 22 305
2020 None of the above 23 30 15 11 11 5 6 59 24 835
2019 Client contact centre 28 30 17 10 11 3 2 60 22 895
2019 Compliance, inspection and enforcement 21 33 14 12 13 4 4 58 27 100
2019 Communications or public affairs 21 33 13 14 11 4 4 58 28 390
2019 Access to information and privacy 30 40 9 6 9 3 1 74 16 65
2019 Security 28 27 14 12 14 2 2 58 28 230
2019 Science and technology 14 36 21 17 9 1 1 51 27 100
2019 Library services 15 29 22 12 13 10 0 48 28 25
2019 Legal services 14 23 19 15 14 11 4 44 34 25
2019 Administration and operations 31 31 14 12 9 2 1 63 22 1880
2019 Human resources 26 36 15 12 7 1 3 65 19 670
2019 Financial management 29 32 15 10 9 3 2 65 20 595
2019 Procurement 31 33 13 10 10 2 1 65 21 1245
2019 Real property 22 32 14 13 15 1 2 57 29 1310
2019 Material management 35 34 20 8 3 0 0 69 11 60
2019 Information management 26 29 16 11 10 3 3 59 23 245
2019 Information technology 23 31 15 13 15 1 1 56 28 450
2019 Internal audit 20 33 24 12 7 4 0 55 20 65
2019 Evaluation 8 36 18 15 11 0 12 50 30 25
2019 Data sciences 23 28 14 10 12 9 3 58 25 45
2019 Policy 24 34 13 10 12 3 3 62 23 160
2019 Project management 23 31 14 15 13 2 1 56 29 635
2019 Other services to the public 26 29 20 13 8 4 1 57 22 370
2019 None of the above 22 27 18 13 12 3 4 53 27 835

Empowerment

Question 14. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 31 35 16 10 7 0 1 66 17 1015
2024 Intelligence analysts 23 49 13 9 7 0 0 71 16 55
2024 Compliance, inspection and enforcement 32 37 13 13 5 0 0 69 18 90
2024 Communications or public affairs 19 34 16 14 16 0 0 53 30 335
2024 Access to information and privacy 48 28 13 8 2 2 0 78 9 50
2024 Security 36 39 10 6 8 1 0 75 14 225
2024 Science and technology 21 45 18 12 4 0 0 66 16 100
2024 Library services 19 38 0 24 19 0 0 57 43 15
2024 Legal services 29 14 16 17 25 0 0 42 42 35
2024 Administration and operations 34 35 14 10 6 0 1 70 16 2120
2024 Human resources 28 38 16 11 7 0 1 66 18 695
2024 Financial management 35 40 12 7 7 0 0 75 14 530
2024 Procurement 29 37 14 11 9 0 0 66 19 1390
2024 Real property 27 40 14 12 7 0 0 67 19 1280
2024 Material management 41 31 14 3 11 0 0 72 14 45
2024 Information management 33 38 10 10 7 0 1 72 18 185
2024 Information technology 33 36 13 10 8 0 0 69 18 400
2024 Internal audit 26 42 10 16 4 0 2 69 21 55
2024 Evaluation 27 63 0 5 5 0 0 90 10 30
2024 Data sciences 45 28 14 8 6 0 0 73 14 60
2024 Policy 33 33 13 14 7 0 0 66 21 215
2024 Project management 31 42 11 8 7 1 0 74 15 730
2024 Other services to the public 34 34 14 11 6 0 1 68 17 350
2024 None of the above 26 30 14 14 13 1 1 57 28 835
2022 Client contact centre 33 30 17 10 7 0 1 64 18 825
2022 Compliance, inspection and enforcement 40 41 12 6 1 0 0 81 7 90
2022 Communications or public affairs 25 31 18 15 11 0 1 56 26 380
2022 Access to information and privacy 50 31 11 4 4 0 0 82 8 65
2022 Security 39 38 10 8 4 1 0 78 12 190
2022 Science and technology 26 41 18 10 5 0 1 68 14 105
2022 Library services 38 28 18 0 16 0 0 66 16 20
2022 Legal services 49 18 6 13 6 0 7 73 21 15
2022 Administration and operations 40 33 13 8 5 0 0 74 13 1645
2022 Human resources 34 36 15 9 5 0 0 71 14 560
2022 Financial management 38 42 9 6 5 0 0 80 11 520
2022 Procurement 38 39 12 7 4 0 0 77 11 1310
2022 Real property 38 39 11 7 5 0 0 77 12 1090
2022 Material management 43 27 18 7 6 0 0 70 13 40
2022 Information management 35 36 18 7 3 0 1 72 10 185
2022 Information technology 36 38 10 8 6 1 0 75 15 415
2022 Internal audit 38 42 14 3 3 0 0 80 6 60
2022 Evaluation 37 36 17 5 6 0 0 73 11 35
2022 Data sciences 35 36 17 6 6 0 0 71 12 45
2022 Policy 34 37 11 12 6 0 1 71 18 175
2022 Project management 35 40 11 9 4 0 0 75 14 685
2022 Other services to the public 32 32 14 10 11 0 1 65 22 305
2022 None of the above 29 34 12 12 12 0 1 63 24 605
2020 Client contact centre 34 32 17 12 4 0 1 67 16 950
2020 Compliance, inspection and enforcement 38 35 17 7 2 0 0 74 10 80
2020 Communications or public affairs 28 32 17 14 8 0 0 61 22 400
2020 Access to information and privacy 45 27 15 8 3 0 2 74 12 60
2020 Security 41 34 11 8 5 0 0 76 13 260
2020 Science and technology 41 34 15 6 5 0 0 74 11 110
2020 Library services 20 55 10 15 0 0 0 75 15 20
2020 Legal services 47 32 11 0 5 5 0 83 6 20
2020 Administration and operations 39 36 13 8 3 0 0 75 11 2045
2020 Human resources 41 36 12 6 3 0 1 78 10 665
2020 Financial management 39 41 11 6 2 0 0 81 8 585
2020 Procurement 41 37 12 7 2 0 0 78 9 1380
2020 Real property 37 40 12 6 5 0 0 77 11 1425
2020 Material management 40 26 25 5 5 0 0 66 9 55
2020 Information management 36 39 15 6 3 0 1 76 10 270
2020 Information technology 39 39 11 9 2 0 0 79 11 460
2020 Internal audit 35 41 4 10 6 0 3 79 17 70
2020 Evaluation 52 38 0 4 7 0 0 90 10 25
2020 Data sciences 40 37 9 9 5 0 0 77 14 45
2020 Policy 39 37 10 9 4 1 0 76 13 180
2020 Project management 37 38 12 8 4 0 0 76 12 755
2020 Other services to the public 29 34 13 14 8 1 2 64 22 305
2020 None of the above 27 32 17 13 10 0 0 60 23 830
2019 Client contact centre 27 33 20 11 8 1 0 60 19 895
2019 Compliance, inspection and enforcement 33 40 15 12 0 0 0 73 12 100
2019 Communications or public affairs 22 36 16 15 9 1 0 59 25 390
2019 Access to information and privacy 38 36 14 8 3 0 2 75 11 65
2019 Security 37 32 17 7 7 0 0 69 13 230
2019 Science and technology 23 39 21 8 9 0 0 62 17 100
2019 Library services 27 38 13 12 9 0 0 66 21 25
2019 Legal services 25 39 20 8 7 0 0 64 15 25
2019 Administration and operations 34 35 15 9 6 1 0 70 15 1875
2019 Human resources 32 39 14 9 5 0 1 72 14 670
2019 Financial management 32 38 17 8 4 0 0 70 12 595
2019 Procurement 35 39 15 7 3 0 0 75 10 1235
2019 Real property 32 39 13 10 5 0 0 71 15 1300
2019 Material management 51 30 12 5 3 0 0 81 8 55
2019 Information management 33 43 14 7 4 0 0 76 10 245
2019 Information technology 34 45 11 7 3 0 0 79 10 450
2019 Internal audit 35 45 7 10 3 0 0 80 13 65
2019 Evaluation 25 59 4 8 4 0 0 84 12 25
2019 Data sciences 35 44 4 8 8 0 0 79 16 45
2019 Policy 39 35 11 7 8 0 0 74 15 160
2019 Project management 30 41 14 9 5 0 0 72 14 635
2019 Other services to the public 24 32 22 13 8 1 1 57 21 365
2019 None of the above 25 30 19 13 11 1 1 56 25 835

Question 15. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 32 16 7 6 0 1 72 13 1015
2024 Intelligence analysts 33 35 10 20 1 0 0 68 21 55
2024 Compliance, inspection and enforcement 28 43 16 8 5 0 0 71 13 90
2024 Communications or public affairs 26 37 18 12 7 1 0 63 19 335
2024 Access to information and privacy 43 35 16 6 0 0 0 78 6 50
2024 Security 41 32 14 5 7 0 0 73 12 225
2024 Science and technology 30 33 27 7 3 0 0 63 9 100
2024 Library services 13 32 25 24 7 0 0 45 30 15
2024 Legal services 31 27 22 10 10 0 0 58 19 35
2024 Administration and operations 39 37 12 6 5 0 1 77 11 2125
2024 Human resources 37 37 15 6 4 0 1 75 10 700
2024 Financial management 37 39 13 6 5 0 0 77 10 535
2024 Procurement 31 36 16 9 7 0 0 68 16 1385
2024 Real property 34 36 17 7 6 0 0 70 13 1280
2024 Material management 39 46 5 4 6 0 0 85 10 45
2024 Information management 39 35 14 5 5 0 1 75 11 185
2024 Information technology 41 31 15 7 5 0 2 73 12 400
2024 Internal audit 28 50 11 5 4 0 2 79 10 55
2024 Evaluation 44 35 16 2 2 0 0 79 5 30
2024 Data sciences 52 27 14 3 4 0 0 79 7 60
2024 Policy 40 29 12 14 6 0 0 68 20 215
2024 Project management 35 36 12 10 6 1 0 71 17 730
2024 Other services to the public 40 30 18 8 3 0 1 71 11 350
2024 None of the above 33 29 20 6 10 0 1 63 16 835
2022 Client contact centre 37 32 18 8 5 0 1 70 13 825
2022 Compliance, inspection and enforcement 43 35 12 8 2 0 0 78 10 90
2022 Communications or public affairs 28 31 22 11 6 1 2 60 18 380
2022 Access to information and privacy 52 29 15 4 0 0 0 81 4 65
2022 Security 43 34 13 5 4 0 0 78 9 190
2022 Science and technology 37 37 15 5 6 0 0 74 11 105
2022 Library services 21 46 22 0 10 0 0 68 10 20
2022 Legal services 41 39 6 0 6 7 0 87 7 15
2022 Administration and operations 46 33 11 6 4 0 0 79 10 1650
2022 Human resources 43 34 13 7 2 0 0 77 9 565
2022 Financial management 46 36 12 3 3 0 0 82 6 520
2022 Procurement 41 36 14 5 3 0 0 77 8 1310
2022 Real property 42 35 13 5 4 0 0 77 9 1090
2022 Material management 39 31 18 5 6 2 0 71 11 40
2022 Information management 39 35 12 10 3 0 0 74 13 185
2022 Information technology 42 33 13 8 4 0 0 75 12 415
2022 Internal audit 37 43 11 7 2 0 0 80 9 60
2022 Evaluation 33 35 23 0 9 0 0 68 9 35
2022 Data sciences 51 37 12 0 0 0 0 88 0 45
2022 Policy 38 38 12 9 2 0 0 76 11 175
2022 Project management 39 37 12 8 4 0 0 76 12 685
2022 Other services to the public 37 32 18 5 7 0 1 69 13 305
2022 None of the above 35 30 16 11 6 1 2 66 17 605
2020 Client contact centre 39 32 17 9 3 0 1 71 12 950
2020 Compliance, inspection and enforcement 37 34 17 8 4 0 0 71 12 80
2020 Communications or public affairs 35 28 18 11 5 1 1 65 17 400
2020 Access to information and privacy 47 29 10 7 5 0 3 78 12 60
2020 Security 46 28 13 6 6 0 0 75 12 260
2020 Science and technology 46 32 12 8 2 0 1 79 9 110
2020 Library services 15 46 25 15 0 0 0 61 15 20
2020 Legal services 38 53 0 5 0 5 0 95 5 20
2020 Administration and operations 45 32 13 6 3 0 0 77 9 2045
2020 Human resources 45 34 12 5 3 0 0 79 8 670
2020 Financial management 43 39 12 4 2 0 0 82 6 590
2020 Procurement 44 33 14 6 2 0 0 78 8 1385
2020 Real property 42 35 13 5 4 0 0 77 10 1420
2020 Material management 45 28 13 8 6 0 0 73 14 55
2020 Information management 42 32 15 6 4 0 0 74 11 270
2020 Information technology 42 34 15 7 2 0 0 76 9 465
2020 Internal audit 38 35 7 13 4 0 1 74 18 70
2020 Evaluation 47 25 10 14 3 0 0 72 17 25
2020 Data sciences 42 31 18 7 2 0 0 73 9 45
2020 Policy 42 34 9 9 5 0 0 77 14 180
2020 Project management 39 34 14 9 5 0 0 73 13 755
2020 Other services to the public 34 33 19 8 5 1 1 68 13 305
2020 None of the above 33 31 18 11 5 1 1 65 17 830
2019 Client contact centre 31 33 21 9 5 0 1 64 15 895
2019 Compliance, inspection and enforcement 37 37 17 5 3 0 0 74 8 100
2019 Communications or public affairs 30 34 17 12 8 0 1 64 20 390
2019 Access to information and privacy 42 36 11 8 3 0 0 77 11 65
2019 Security 36 33 18 6 6 0 1 70 12 230
2019 Science and technology 28 38 15 13 6 0 0 66 19 100
2019 Library services 33 26 16 21 4 0 0 59 25 25
2019 Legal services 39 18 22 8 13 0 0 57 21 25
2019 Administration and operations 40 34 14 7 4 0 0 74 11 1875
2019 Human resources 39 36 14 7 4 0 0 74 11 670
2019 Financial management 40 34 16 7 4 0 0 74 10 595
2019 Procurement 40 37 13 7 4 0 0 76 11 1245
2019 Real property 37 35 14 8 5 0 0 72 13 1305
2019 Material management 42 36 19 1 2 0 0 78 3 60
2019 Information management 38 39 12 7 3 0 0 78 10 245
2019 Information technology 39 36 13 8 3 0 0 76 11 450
2019 Internal audit 42 34 12 9 3 0 0 76 12 65
2019 Evaluation 39 40 13 4 4 0 0 79 9 25
2019 Data sciences 46 35 4 10 4 0 0 81 14 45
2019 Policy 45 30 12 6 8 0 0 74 14 160
2019 Project management 35 35 16 8 6 0 0 70 14 630
2019 Other services to the public 28 35 20 10 6 0 1 64 15 365
2019 None of the above 30 29 21 10 8 0 1 61 18 835

Question 16. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 45 36 11 4 4 0 0 82 8 1020
2024 Intelligence analysts 28 45 10 8 3 0 7 77 12 55
2024 Compliance, inspection and enforcement 36 34 14 9 5 0 1 71 14 90
2024 Communications or public affairs 30 40 16 9 5 0 0 71 14 335
2024 Access to information and privacy 54 34 5 3 0 0 4 92 3 50
2024 Security 44 38 7 7 5 0 0 81 12 225
2024 Science and technology 33 39 22 4 1 0 0 73 6 100
2024 Library services 26 19 34 14 7 0 0 45 21 15
2024 Legal services 34 34 14 11 8 0 0 67 19 35
2024 Administration and operations 42 37 12 6 3 0 0 79 9 2125
2024 Human resources 40 39 11 6 3 0 0 80 9 700
2024 Financial management 37 43 10 6 5 0 0 80 10 535
2024 Procurement 35 39 12 8 5 0 0 74 14 1390
2024 Real property 31 40 15 9 5 0 0 71 14 1285
2024 Material management 39 44 10 2 4 0 0 84 6 45
2024 Information management 42 33 16 6 3 0 0 75 9 185
2024 Information technology 42 31 12 9 4 0 1 74 13 400
2024 Internal audit 38 38 11 9 4 0 0 76 13 55
2024 Evaluation 34 47 8 9 2 0 0 81 11 30
2024 Data sciences 51 24 16 3 5 0 0 75 8 60
2024 Policy 38 29 15 13 4 0 1 67 18 215
2024 Project management 34 40 11 9 6 0 0 74 15 730
2024 Other services to the public 44 35 13 6 2 0 0 79 8 350
2024 None of the above 36 34 15 8 6 0 0 70 15 830
2022 Client contact centre 45 34 13 5 3 0 0 79 8 830
2022 Compliance, inspection and enforcement 50 33 9 5 2 0 0 83 7 90
2022 Communications or public affairs 33 40 13 7 6 0 0 73 13 380
2022 Access to information and privacy 51 36 6 6 0 0 0 87 6 65
2022 Security 44 32 12 8 4 0 0 77 11 190
2022 Science and technology 33 41 13 8 5 0 0 75 13 105
2022 Library services 39 40 13 5 4 0 0 78 9 20
2022 Legal services 47 28 6 5 6 7 0 81 13 15
2022 Administration and operations 48 35 9 5 3 0 0 84 7 1650
2022 Human resources 48 36 10 5 1 0 0 83 6 565
2022 Financial management 48 36 10 4 2 0 0 84 6 520
2022 Procurement 45 38 9 6 2 0 0 83 8 1310
2022 Real property 41 38 12 6 3 0 0 79 9 1090
2022 Material management 40 27 12 22 0 0 0 67 22 40
2022 Information management 41 40 9 7 2 0 0 82 9 185
2022 Information technology 39 33 14 9 5 0 0 72 14 415
2022 Internal audit 56 29 8 5 2 0 0 85 7 60
2022 Evaluation 42 33 18 3 5 0 0 75 7 35
2022 Data sciences 42 37 12 6 2 0 0 79 8 45
2022 Policy 40 35 7 10 4 1 3 78 14 175
2022 Project management 40 37 13 7 2 0 0 77 10 685
2022 Other services to the public 45 29 13 6 7 0 0 74 13 305
2022 None of the above 37 33 14 9 7 0 0 70 16 605
2020 Client contact centre 42 38 11 7 2 0 0 81 8 945
2020 Compliance, inspection and enforcement 35 40 14 8 3 0 0 76 10 80
2020 Communications or public affairs 38 40 10 9 3 0 0 78 12 400
2020 Access to information and privacy 50 31 8 7 3 2 0 82 10 60
2020 Security 46 34 10 7 4 0 0 80 10 260
2020 Science and technology 36 42 10 8 3 1 1 79 11 105
2020 Library services 11 58 26 0 5 0 0 68 5 20
2020 Legal services 47 39 9 5 0 0 0 86 5 20
2020 Administration and operations 43 39 11 6 2 0 0 82 8 2025
2020 Human resources 45 38 8 6 2 0 0 83 8 665
2020 Financial management 44 40 7 6 2 1 0 85 7 580
2020 Procurement 44 39 9 5 2 0 0 83 7 1375
2020 Real property 38 40 11 7 4 0 0 78 11 1415
2020 Material management 44 25 20 8 3 0 0 69 11 55
2020 Information management 45 39 8 6 2 0 0 84 8 265
2020 Information technology 38 40 12 7 2 0 1 79 9 465
2020 Internal audit 31 38 13 12 4 0 1 70 16 70
2020 Evaluation 57 28 4 7 3 0 0 86 11 25
2020 Data sciences 37 29 18 9 7 0 0 66 16 45
2020 Policy 39 38 11 10 2 0 0 77 12 180
2020 Project management 36 39 14 8 3 0 0 75 11 750
2020 Other services to the public 38 36 16 7 2 0 0 75 9 300
2020 None of the above 33 45 12 8 2 0 0 78 10 825
2019 Client contact centre 35 41 15 7 2 0 0 76 9 890
2019 Compliance, inspection and enforcement 39 35 14 6 4 1 0 75 11 100
2019 Communications or public affairs 28 47 13 8 4 0 0 76 12 385
2019 Access to information and privacy 43 32 8 12 3 0 2 76 15 65
2019 Security 38 37 12 8 5 0 0 74 13 225
2019 Science and technology 24 44 18 11 3 0 0 68 14 100
2019 Library services 23 62 4 4 7 0 0 84 11 25
2019 Legal services 38 23 20 20 0 0 0 60 20 25
2019 Administration and operations 38 39 11 9 2 0 0 77 11 1850
2019 Human resources 37 44 9 7 3 0 0 80 10 660
2019 Financial management 34 43 11 7 5 0 0 78 11 590
2019 Procurement 37 42 11 6 3 0 0 80 9 1225
2019 Real property 31 43 13 9 4 0 0 73 13 1285
2019 Material management 47 36 8 8 2 0 0 83 9 55
2019 Information management 39 40 11 7 2 0 0 80 9 240
2019 Information technology 36 41 11 8 4 1 0 78 11 440
2019 Internal audit 30 45 15 4 6 0 0 75 10 65
2019 Evaluation 25 47 12 8 8 0 0 72 16 25
2019 Data sciences 26 51 9 6 8 0 0 77 14 45
2019 Policy 38 38 12 6 6 1 1 77 11 160
2019 Project management 31 39 17 9 4 0 0 71 13 625
2019 Other services to the public 33 42 12 8 4 0 0 75 13 370
2019 None of the above 31 38 14 10 6 0 0 69 16 830

Question 46. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 25 35 19 9 5 6 1 65 15 1020
2024 Intelligence analysts 28 34 20 13 3 2 0 63 17 55
2024 Compliance, inspection and enforcement 21 34 28 6 7 4 0 57 14 90
2024 Communications or public affairs 15 38 18 13 6 10 0 59 21 335
2024 Access to information and privacy 25 33 21 7 3 5 6 65 12 50
2024 Security 31 37 16 7 8 1 0 69 15 225
2024 Science and technology 20 39 23 6 3 7 2 65 10 100
2024 Library services 5 42 19 26 4 4 0 49 31 15
2024 Legal services 15 25 7 15 12 13 12 54 37 35
2024 Administration and operations 26 37 20 7 4 5 0 66 13 2125
2024 Human resources 23 40 20 8 4 4 1 67 12 700
2024 Financial management 23 43 17 6 6 5 0 69 12 530
2024 Procurement 22 35 20 12 6 4 1 60 19 1385
2024 Real property 19 40 20 11 6 3 1 61 18 1280
2024 Material management 25 49 10 7 6 3 0 76 14 45
2024 Information management 27 37 15 6 7 7 0 69 14 185
2024 Information technology 26 33 18 10 6 5 1 63 17 400
2024 Internal audit 15 52 13 10 4 5 0 71 15 55
2024 Evaluation 35 23 21 5 2 13 0 67 9 30
2024 Data sciences 39 41 12 3 5 0 0 79 9 60
2024 Policy 25 36 12 15 8 4 0 64 24 215
2024 Project management 24 37 19 10 7 3 0 63 17 730
2024 Other services to the public 28 31 19 9 5 7 1 64 16 350
2024 None of the above 19 33 16 10 10 9 2 59 23 835
2022 Client contact centre 26 33 20 9 5 5 1 63 15 825
2022 Compliance, inspection and enforcement 31 48 14 4 1 1 1 81 5 90
2022 Communications or public affairs 18 34 17 13 6 10 1 59 22 380
2022 Access to information and privacy 33 41 13 3 2 6 1 80 5 65
2022 Security 27 41 16 9 6 2 0 69 15 185
2022 Science and technology 29 41 21 5 4 0 0 70 9 105
2022 Library services 10 36 28 0 4 22 0 59 5 20
2022 Legal services 19 34 7 13 12 15 0 62 29 15
2022 Administration and operations 29 38 18 7 4 5 1 70 11 1650
2022 Human resources 30 38 16 6 3 7 1 74 9 565
2022 Financial management 30 45 14 6 2 3 1 77 8 520
2022 Procurement 28 40 17 7 4 4 0 72 11 1310
2022 Real property 27 40 17 8 4 3 1 70 13 1090
2022 Material management 35 29 16 2 13 5 0 67 16 40
2022 Information management 22 37 20 10 5 6 0 63 16 185
2022 Information technology 22 41 16 10 5 5 0 67 16 415
2022 Internal audit 19 45 20 6 3 2 5 69 10 60
2022 Evaluation 27 34 18 2 9 10 0 68 12 35
2022 Data sciences 24 52 16 6 0 2 0 77 6 45
2022 Policy 25 35 21 12 3 4 0 62 16 175
2022 Project management 27 40 15 9 5 3 0 69 15 685
2022 Other services to the public 28 31 18 9 9 4 0 62 19 305
2022 None of the above 24 31 19 10 8 8 1 60 19 610
2020 Client contact centre 26 38 21 4 4 6 1 69 8 950
2020 Compliance, inspection and enforcement 16 45 21 14 2 1 0 62 17 85
2020 Communications or public affairs 17 40 19 12 4 7 1 62 18 400
2020 Access to information and privacy 26 40 6 15 3 10 0 73 20 60
2020 Security 29 40 15 9 4 3 0 71 13 265
2020 Science and technology 25 44 15 9 2 6 0 73 12 110
2020 Library services 10 39 20 25 0 5 0 52 26 20
2020 Legal services 38 29 29 0 0 5 0 70 0 20
2020 Administration and operations 32 39 17 6 2 4 1 74 8 2050
2020 Human resources 29 41 20 5 2 3 0 72 7 665
2020 Financial management 28 43 18 4 2 4 1 75 6 590
2020 Procurement 31 40 17 6 2 4 1 74 8 1380
2020 Real property 26 43 18 6 4 3 0 71 11 1425
2020 Material management 30 36 23 10 0 2 0 67 10 55
2020 Information management 30 42 16 5 2 5 0 75 8 270
2020 Information technology 24 42 17 7 3 6 1 71 11 465
2020 Internal audit 32 32 24 6 4 1 0 65 10 70
2020 Evaluation 31 44 7 4 0 14 0 88 4 25
2020 Data sciences 35 27 18 16 5 0 0 62 20 45
2020 Policy 22 47 14 10 3 3 1 72 14 180
2020 Project management 25 44 17 8 3 3 0 71 11 755
2020 Other services to the public 21 42 18 9 3 7 0 67 14 305
2020 None of the above 24 32 18 12 3 9 1 63 18 830
2019 Client contact centre 22 36 24 8 4 6 1 62 13 895
2019 Compliance, inspection and enforcement 22 47 15 9 3 3 0 72 13 100
2019 Communications or public affairs 15 41 20 13 5 7 0 60 19 390
2019 Access to information and privacy 23 40 17 8 3 7 1 69 12 65
2019 Security 21 42 20 7 5 4 0 66 13 230
2019 Science and technology 12 44 22 9 6 5 1 61 16 100
2019 Library services 17 39 20 10 9 4 0 59 20 25
2019 Legal services 30 26 25 11 4 3 0 58 15 25
2019 Administration and operations 27 37 20 8 4 4 1 67 12 1890
2019 Human resources 23 45 19 8 1 4 0 71 9 670
2019 Financial management 23 44 20 6 3 5 0 70 9 595
2019 Procurement 26 40 19 8 2 4 0 69 11 1240
2019 Real property 20 44 20 8 3 3 1 67 12 1310
2019 Material management 31 48 15 5 0 2 0 80 5 60
2019 Information management 24 42 18 11 1 3 1 69 12 245
2019 Information technology 21 41 22 8 2 6 0 66 11 445
2019 Internal audit 23 37 28 7 1 2 2 62 9 65
2019 Evaluation 20 44 25 0 4 8 0 69 4 25
2019 Data sciences 22 28 21 12 11 5 2 53 24 45
2019 Policy 19 42 22 10 4 3 0 63 14 160
2019 Project management 20 43 19 11 4 3 0 65 15 635
2019 Other services to the public 21 33 21 13 3 7 2 59 18 370
2019 None of the above 19 33 23 11 6 9 0 57 18 835

Work-life balance and workload

Question 7. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 43 30 13 6 7 0 1 74 13 1020
2024 Intelligence analysts 37 28 15 12 8 0 0 64 20 55
2024 Compliance, inspection and enforcement 38 32 14 12 4 0 0 70 16 90
2024 Communications or public affairs 34 36 9 12 5 0 3 73 18 335
2024 Access to information and privacy 57 23 9 5 5 1 0 82 10 50
2024 Security 42 28 8 12 10 1 0 70 22 225
2024 Science and technology 34 42 13 7 4 0 0 75 11 100
2024 Library services 13 36 11 19 21 0 0 49 40 15
2024 Legal services 31 20 12 22 16 0 0 51 37 35
2024 Administration and operations 44 30 9 9 7 0 0 74 16 2125
2024 Human resources 42 31 8 9 10 0 1 73 19 700
2024 Financial management 35 33 13 8 10 0 0 69 18 535
2024 Procurement 38 30 11 10 12 0 0 68 21 1390
2024 Real property 33 34 12 11 11 0 0 67 21 1285
2024 Material management 48 23 7 2 19 2 0 72 21 45
2024 Information management 42 34 10 6 7 0 0 76 13 185
2024 Information technology 38 31 11 11 9 0 1 69 21 400
2024 Internal audit 23 31 9 13 21 0 2 56 35 55
2024 Evaluation 44 33 13 8 2 0 0 76 10 30
2024 Data sciences 52 22 10 6 9 0 2 75 15 60
2024 Policy 40 28 11 11 9 0 0 69 20 215
2024 Project management 38 34 9 10 9 0 0 72 19 730
2024 Other services to the public 51 30 9 5 4 0 1 82 10 350
2024 None of the above 42 31 11 7 7 1 1 74 14 835
2022 Client contact centre 50 31 11 6 2 0 1 81 8 825
2022 Compliance, inspection and enforcement 67 25 2 2 3 0 0 93 5 90
2022 Communications or public affairs 44 33 11 8 2 1 1 78 11 380
2022 Access to information and privacy 62 24 8 6 0 0 0 86 6 65
2022 Security 52 31 7 5 5 0 0 83 10 190
2022 Science and technology 41 40 8 6 4 0 2 82 10 105
2022 Library services 33 45 11 6 4 0 0 78 10 20
2022 Legal services 68 6 14 7 5 0 0 74 12 15
2022 Administration and operations 55 30 7 5 3 0 0 86 7 1650
2022 Human resources 59 26 7 6 2 0 0 85 8 565
2022 Financial management 51 36 6 4 3 0 0 87 7 520
2022 Procurement 53 30 8 6 3 0 0 83 9 1315
2022 Real property 48 34 9 6 3 0 0 82 9 1090
2022 Material management 39 43 7 5 0 0 6 88 5 40
2022 Information management 53 28 11 4 2 1 1 83 6 185
2022 Information technology 51 31 8 5 4 0 1 83 9 415
2022 Internal audit 49 34 7 7 2 0 0 84 10 60
2022 Evaluation 52 32 0 5 8 0 3 87 13 35
2022 Data sciences 44 23 17 9 8 0 0 67 17 45
2022 Policy 46 31 11 8 3 0 0 78 11 175
2022 Project management 48 33 10 6 3 0 0 81 9 685
2022 Other services to the public 50 30 10 7 3 0 1 80 10 305
2022 None of the above 47 31 10 6 4 0 1 79 11 605
2020 Client contact centre 50 31 11 5 2 0 1 82 7 955
2020 Compliance, inspection and enforcement 63 24 7 6 0 0 0 87 6 85
2020 Communications or public affairs 43 31 12 8 4 1 1 76 12 400
2020 Access to information and privacy 60 27 8 3 2 0 0 87 5 60
2020 Security 57 26 8 6 3 0 0 83 9 260
2020 Science and technology 43 40 8 4 3 0 1 84 8 110
2020 Library services 15 55 10 15 0 0 5 74 16 20
2020 Legal services 56 34 5 0 0 5 0 95 0 20
2020 Administration and operations 55 28 9 5 2 0 0 84 7 2050
2020 Human resources 57 27 7 6 3 0 0 84 9 670
2020 Financial management 52 34 7 5 1 0 1 87 6 585
2020 Procurement 54 28 8 6 3 0 0 83 9 1385
2020 Real property 48 32 10 7 4 0 0 80 10 1425
2020 Material management 42 33 16 6 3 0 0 74 9 55
2020 Information management 57 31 8 3 1 0 0 88 4 270
2020 Information technology 52 31 8 6 1 1 0 84 8 465
2020 Internal audit 44 34 12 4 6 0 0 78 10 70
2020 Evaluation 59 21 4 7 7 4 0 82 14 25
2020 Data sciences 41 36 4 5 14 0 0 78 18 45
2020 Policy 44 31 12 9 4 0 1 75 13 180
2020 Project management 49 29 12 6 3 0 0 79 10 755
2020 Other services to the public 46 32 12 5 2 1 1 80 7 305
2020 None of the above 44 33 10 7 3 1 1 79 10 830
2019 Client contact centre 45 33 11 6 4 0 1 79 10 895
2019 Compliance, inspection and enforcement 50 34 7 6 4 0 0 84 10 100
2019 Communications or public affairs 45 37 8 5 4 0 1 83 8 390
2019 Access to information and privacy 63 24 5 3 5 0 0 87 8 65
2019 Security 51 29 9 7 4 0 0 80 11 230
2019 Science and technology 35 46 10 6 3 0 0 81 9 100
2019 Library services 22 42 9 8 7 0 11 72 17 25
2019 Legal services 48 23 11 11 8 0 0 71 19 25
2019 Administration and operations 52 30 9 5 3 1 0 83 8 1880
2019 Human resources 57 27 6 5 4 0 1 85 9 665
2019 Financial management 47 35 9 7 3 0 0 82 10 595
2019 Procurement 50 34 9 5 3 0 0 84 7 1235
2019 Real property 47 33 10 6 4 0 0 80 10 1300
2019 Material management 64 23 6 6 0 0 0 87 6 60
2019 Information management 55 27 10 6 1 1 0 83 7 245
2019 Information technology 53 30 8 4 3 0 1 84 8 445
2019 Internal audit 53 27 10 6 3 0 1 81 9 65
2019 Evaluation 36 52 5 0 7 0 0 87 7 25
2019 Data sciences 56 32 5 4 4 0 0 87 8 45
2019 Policy 53 28 10 4 5 0 0 81 9 160
2019 Project management 47 32 11 6 2 1 1 80 9 630
2019 Other services to the public 48 33 9 6 3 1 1 82 9 370
2019 None of the above 46 31 10 7 5 0 1 78 12 835

Question 18. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 29 10 3 1 0 1 86 4 1020
2024 Intelligence analysts 40 47 5 6 1 0 0 87 7 55
2024 Compliance, inspection and enforcement 40 34 20 4 2 0 0 73 7 90
2024 Communications or public affairs 45 32 13 8 2 0 1 78 10 335
2024 Access to information and privacy 60 20 14 2 5 0 0 79 7 50
2024 Security 48 27 11 9 5 0 0 75 14 225
2024 Science and technology 39 38 12 5 4 0 2 78 9 100
2024 Library services 53 21 12 7 0 0 7 79 7 15
2024 Legal services 38 27 20 13 2 0 0 65 15 35
2024 Administration and operations 44 31 15 6 3 0 1 76 10 2125
2024 Human resources 41 31 16 8 4 0 1 72 11 700
2024 Financial management 40 32 17 6 5 0 0 71 11 535
2024 Procurement 37 31 19 7 6 0 0 68 13 1390
2024 Real property 35 30 20 9 6 0 0 65 15 1285
2024 Material management 42 32 19 2 6 0 0 74 7 45
2024 Information management 54 28 11 3 2 0 1 84 6 185
2024 Information technology 51 29 11 5 3 0 0 80 8 400
2024 Internal audit 34 46 8 3 6 0 2 82 9 55
2024 Evaluation 50 41 9 0 0 0 0 91 0 30
2024 Data sciences 59 25 7 2 6 0 0 84 9 60
2024 Policy 45 30 15 5 5 0 0 75 10 215
2024 Project management 36 32 17 9 5 0 1 69 14 730
2024 Other services to the public 50 29 15 3 1 0 2 81 4 350
2024 None of the above 42 31 14 6 4 0 2 75 10 835
2022 Client contact centre 51 30 12 4 1 0 1 83 5 830
2022 Compliance, inspection and enforcement 40 42 12 3 3 0 0 81 6 90
2022 Communications or public affairs 47 32 13 6 2 0 0 79 8 380
2022 Access to information and privacy 50 27 14 1 5 3 0 79 7 65
2022 Security 43 27 12 8 9 0 0 71 17 190
2022 Science and technology 38 30 17 10 5 0 0 69 15 105
2022 Library services 62 33 5 0 0 0 0 95 0 20
2022 Legal services 57 26 5 6 6 0 0 82 12 15
2022 Administration and operations 44 31 14 7 3 0 1 76 10 1650
2022 Human resources 41 31 15 7 5 1 1 72 12 565
2022 Financial management 48 30 13 7 3 0 0 77 10 520
2022 Procurement 38 33 16 8 5 0 1 71 13 1315
2022 Real property 35 35 15 9 6 0 0 70 15 1090
2022 Material management 34 39 14 11 2 0 0 73 13 40
2022 Information management 57 27 8 4 2 1 0 86 6 185
2022 Information technology 43 32 14 7 3 0 0 75 10 415
2022 Internal audit 39 43 11 3 2 0 1 83 6 60
2022 Evaluation 42 44 11 3 0 0 0 86 3 35
2022 Data sciences 41 35 18 2 3 0 0 77 5 45
2022 Policy 33 42 13 5 7 0 0 75 12 175
2022 Project management 39 34 14 8 5 0 0 74 13 685
2022 Other services to the public 46 31 14 5 3 0 1 79 8 305
2022 None of the above 41 32 12 7 5 0 3 75 12 610
2020 Client contact centre 52 30 10 5 1 0 0 83 6 950
2020 Compliance, inspection and enforcement 34 35 18 11 2 0 0 69 13 85
2020 Communications or public affairs 39 32 18 4 4 0 2 73 8 400
2020 Access to information and privacy 50 32 11 2 3 2 0 84 5 60
2020 Security 40 32 15 9 5 0 0 71 14 260
2020 Science and technology 26 38 17 13 6 0 0 64 20 110
2020 Library services 26 47 16 5 0 0 5 78 5 20
2020 Legal services 47 43 10 0 0 0 0 90 0 20
2020 Administration and operations 42 30 15 8 4 0 0 73 12 2045
2020 Human resources 41 31 18 6 5 0 0 71 11 670
2020 Financial management 38 35 16 6 4 0 0 74 10 585
2020 Procurement 36 33 17 7 5 0 0 70 13 1380
2020 Real property 35 34 16 9 6 0 1 69 15 1420
2020 Material management 35 34 21 3 3 0 3 72 6 55
2020 Information management 52 28 13 4 2 1 0 81 6 270
2020 Information technology 40 31 16 8 5 0 0 71 13 460
2020 Internal audit 35 34 13 13 4 0 0 69 17 70
2020 Evaluation 49 30 7 7 7 0 0 79 14 25
2020 Data sciences 31 32 20 11 6 0 0 63 17 45
2020 Policy 35 35 15 10 5 0 0 70 15 180
2020 Project management 35 30 20 9 5 0 0 65 15 755
2020 Other services to the public 45 31 15 5 2 0 2 78 7 305
2020 None of the above 40 31 15 7 5 0 1 73 12 830
2019 Client contact centre 49 31 12 4 1 0 1 82 6 895
2019 Compliance, inspection and enforcement 38 31 15 12 2 1 1 71 14 100
2019 Communications or public affairs 45 37 10 3 4 0 1 83 7 390
2019 Access to information and privacy 50 29 9 3 8 0 2 80 11 65
2019 Security 38 34 14 8 5 0 1 73 13 230
2019 Science and technology 28 45 19 5 4 0 0 73 8 100
2019 Library services 48 29 19 4 0 0 0 77 4 25
2019 Legal services 41 40 11 0 3 0 4 85 3 25
2019 Administration and operations 41 31 16 8 3 1 0 73 11 1880
2019 Human resources 36 33 17 8 5 0 1 70 13 665
2019 Financial management 37 36 17 6 4 0 0 74 10 595
2019 Procurement 37 34 17 7 5 0 0 71 11 1235
2019 Real property 34 33 18 7 6 0 1 68 13 1300
2019 Material management 49 31 10 9 0 0 0 80 9 60
2019 Information management 51 34 12 2 1 0 0 85 3 245
2019 Information technology 39 35 14 8 4 0 0 74 12 445
2019 Internal audit 30 43 19 6 1 0 0 73 7 65
2019 Evaluation 44 32 4 11 8 0 0 76 20 25
2019 Data sciences 40 34 20 4 2 0 0 74 7 45
2019 Policy 40 31 14 7 8 0 1 71 14 160
2019 Project management 30 34 21 9 5 0 1 65 14 635
2019 Other services to the public 45 31 14 5 3 1 1 78 8 365
2019 None of the above 41 32 16 6 4 0 1 74 10 835

Question 30. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 25 7 3 3 2 6 85 7 1015
2024 Intelligence analysts 62 21 6 0 10 0 0 83 10 55
2024 Compliance, inspection and enforcement 57 32 8 2 0 0 1 91 2 90
2024 Communications or public affairs 60 24 6 2 2 3 2 89 5 335
2024 Access to information and privacy 72 13 4 2 1 4 4 91 4 50
2024 Security 65 20 7 4 3 1 1 86 7 225
2024 Science and technology 52 27 7 2 1 7 3 89 4 100
2024 Library services 5 57 24 14 0 0 0 62 14 15
2024 Legal services 53 29 0 3 7 4 3 89 11 35
2024 Administration and operations 66 20 5 2 2 3 2 91 4 2125
2024 Human resources 65 21 5 2 4 1 2 88 6 700
2024 Financial management 61 27 5 1 3 2 1 90 5 530
2024 Procurement 65 23 5 2 3 1 1 90 5 1390
2024 Real property 60 26 7 3 2 1 1 88 5 1285
2024 Material management 48 32 7 0 7 3 3 85 7 45
2024 Information management 54 27 9 2 3 0 3 85 6 185
2024 Information technology 61 25 6 2 1 3 1 90 3 400
2024 Internal audit 60 28 5 0 4 0 2 91 4 55
2024 Evaluation 73 24 2 0 0 0 0 98 0 30
2024 Data sciences 69 18 6 4 0 1 1 90 5 60
2024 Policy 61 24 7 3 2 2 1 87 6 215
2024 Project management 65 23 5 2 3 1 0 89 5 730
2024 Other services to the public 61 20 8 3 3 3 3 86 6 350
2024 None of the above 59 22 6 2 1 6 3 90 4 835
2022 Client contact centre 56 27 6 3 2 2 4 89 5 830
2022 Compliance, inspection and enforcement 74 17 2 0 2 3 2 96 2 90
2022 Communications or public affairs 57 25 6 3 2 5 2 88 6 380
2022 Access to information and privacy 65 27 1 1 0 1 4 97 1 65
2022 Security 66 21 5 1 4 2 1 89 5 190
2022 Science and technology 64 26 4 0 3 2 1 93 3 105
2022 Library services 50 29 6 0 10 6 0 83 11 20
2022 Legal services 68 25 0 0 0 7 0 100 0 15
2022 Administration and operations 70 19 5 2 1 2 2 92 4 1650
2022 Human resources 73 16 5 2 1 1 1 91 3 565
2022 Financial management 71 20 3 2 1 2 1 93 4 520
2022 Procurement 69 21 5 1 1 1 1 92 3 1315
2022 Real property 71 19 5 2 1 0 1 91 4 1090
2022 Material management 55 24 5 3 6 2 6 86 9 40
2022 Information management 63 21 7 2 1 2 3 89 4 185
2022 Information technology 65 26 4 2 0 2 1 94 2 415
2022 Internal audit 61 33 4 0 0 0 2 96 0 60
2022 Evaluation 75 20 3 0 0 3 0 97 0 35
2022 Data sciences 76 15 9 0 0 0 0 91 0 45
2022 Policy 66 21 5 2 1 3 2 92 3 175
2022 Project management 69 23 4 1 1 1 1 93 2 685
2022 Other services to the public 65 19 4 4 2 4 2 90 6 305
2022 None of the above 63 20 7 1 2 4 4 90 3 610

Mobility and retention

Question 57_1. Do you intend to leave your current position in the next two years?

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic Yes
(%)		 No
(%)		 Unsure
(%)		 Total responses
2024 Client contact centre 34 40 26 1020
2024 Intelligence analysts 39 39 22 55
2024 Compliance, inspection and enforcement 23 40 37 90
2024 Communications or public affairs 30 38 32 335
2024 Access to information and privacy 17 58 25 50
2024 Security 37 27 36 225
2024 Science and technology 33 45 22 100
2024 Library services 33 45 23 15
2024 Legal services 41 34 25 35
2024 Administration and operations 34 38 28 2125
2024 Human resources 44 29 27 700
2024 Financial management 37 31 31 535
2024 Procurement 35 35 30 1390
2024 Real property 38 32 30 1285
2024 Material management 33 42 25 45
2024 Information management 36 38 26 185
2024 Information technology 37 30 32 400
2024 Internal audit 43 29 28 55
2024 Evaluation 32 27 41 30
2024 Data sciences 58 26 16 60
2024 Policy 41 25 34 215
2024 Project management 40 29 31 730
2024 Other services to the public 21 51 28 350
2024 None of the above 25 45 31 835
2022 Client contact centre 33 38 28 830
2022 Compliance, inspection and enforcement 30 40 30 90
2022 Communications or public affairs 30 45 25 380
2022 Access to information and privacy 23 55 22 65
2022 Security 42 24 34 190
2022 Science and technology 40 38 23 105
2022 Library services 16 39 45 20
2022 Legal services 33 32 35 15
2022 Administration and operations 37 35 28 1650
2022 Human resources 40 33 28 565
2022 Financial management 35 36 29 520
2022 Procurement 31 39 29 1315
2022 Real property 40 32 28 1090
2022 Material management 34 45 21 40
2022 Information management 38 38 24 185
2022 Information technology 37 31 32 415
2022 Internal audit 33 33 34 60
2022 Evaluation 34 44 22 35
2022 Data sciences 42 22 36 45
2022 Policy 46 14 39 175
2022 Project management 37 30 33 685
2022 Other services to the public 26 49 25 305
2022 None of the above 28 45 27 610
2020 Client contact centre 22 45 33 955
2020 Compliance, inspection and enforcement 22 45 33 85
2020 Communications or public affairs 18 50 31 400
2020 Access to information and privacy 24 48 28 60
2020 Security 32 37 32 265
2020 Science and technology 16 42 41 105
2020 Library services 10 40 50 20
2020 Legal services 0 62 38 20
2020 Administration and operations 23 41 36 2055
2020 Human resources 29 36 35 670
2020 Financial management 23 44 33 585
2020 Procurement 21 47 33 1390
2020 Real property 26 42 32 1430
2020 Material management 22 36 42 55
2020 Information management 22 47 31 270
2020 Information technology 25 39 36 465
2020 Internal audit 32 37 31 70
2020 Evaluation 17 55 28 25
2020 Data sciences 29 31 41 45
2020 Policy 40 29 31 180
2020 Project management 25 39 36 760
2020 Other services to the public 15 55 30 305
2020 None of the above 14 56 30 835
2019 Client contact centre 27 39 34 895
2019 Compliance, inspection and enforcement 23 40 37 100
2019 Communications or public affairs 26 41 32 390
2019 Access to information and privacy 28 40 32 65
2019 Security 35 30 35 230
2019 Science and technology 22 45 33 100
2019 Library services 25 46 29 25
2019 Legal services 23 43 34 25
2019 Administration and operations 27 37 36 1890
2019 Human resources 32 31 36 670
2019 Financial management 29 38 34 600
2019 Procurement 23 42 35 1245
2019 Real property 29 35 36 1310
2019 Material management 31 38 31 60
2019 Information management 28 39 34 245
2019 Information technology 29 37 34 450
2019 Internal audit 27 41 32 65
2019 Evaluation 32 33 35 25
2019 Data sciences 34 30 36 45
2019 Policy 44 24 32 160
2019 Project management 25 37 38 635
2019 Other services to the public 20 51 28 370
2019 None of the above 20 48 32 840

Question 57_2. Of those who indicated that they intend to leave their current position in the next two years: Please indicate your reason for leaving

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other reason
(%)		 Total responses
2024 Client contact centre 13 52 17 2 7 9 360
2024 Intelligence analysts 4 39 40 8 6 3 20
2024 Compliance, inspection and enforcement 7 29 56 0 0 8 20
2024 Communications or public affairs 17 22 32 5 13 11 95
2024 Security 15 46 24 5 4 5 80
2024 Science and technology 23 20 38 7 12 0 35
2024 Legal services 38 0 36 0 21 5 15
2024 Administration and operations 15 44 23 2 10 7 710
2024 Human resources 9 40 28 4 12 8 295
2024 Financial management 16 44 23 5 4 6 190
2024 Procurement 19 35 25 8 7 5 470
2024 Real property 24 39 22 4 5 6 460
2024 Material management 15 25 31 9 8 11 15
2024 Information management 17 34 21 8 9 10 60
2024 Information technology 25 24 24 6 8 13 145
2024 Internal audit 11 50 32 4 0 3 20
2024 Data sciences 5 41 27 6 8 13 35
2024 Policy 6 24 54 14 0 3 85
2024 Project management 17 40 24 5 7 7 285
2024 Other services to the public 17 43 22 4 8 5 70
2024 None of the above 19 21 29 7 14 10 205
2022 Client contact centre 13 43 28 2 6 8 265
2022 Compliance, inspection and enforcement 38 23 22 0 13 4 25
2022 Communications or public affairs 20 29 36 2 9 5 110
2022 Access to information and privacy 9 46 30 0 0 15 15
2022 Security 18 32 36 3 4 5 80
2022 Science and technology 20 16 33 7 17 7 40
2022 Administration and operations 10 45 26 3 8 7 590
2022 Human resources 8 49 24 1 9 10 215
2022 Financial management 15 50 23 1 5 6 180
2022 Procurement 17 48 21 3 6 7 410
2022 Real property 17 41 21 6 8 8 415
2022 Material management 5 54 16 18 0 6 15
2022 Information management 16 33 25 3 18 5 65
2022 Information technology 22 25 34 2 10 8 150
2022 Internal audit 22 31 28 5 15 0 20
2022 Evaluation 14 15 55 0 16 0 10
2022 Data sciences 8 26 38 0 19 9 20
2022 Policy 6 20 55 3 8 9 75
2022 Project management 14 42 24 4 8 8 250
2022 Other services to the public 15 35 25 6 8 13 80
2022 None of the above 21 34 23 5 9 8 165
2020 Client contact centre 14 38 36 2 4 6 215
2020 Compliance, inspection and enforcement 45 22 28 0 0 6 20
2020 Communications or public affairs 17 27 39 4 10 4 75
2020 Access to information and privacy 14 39 34 0 0 13 15
2020 Security 8 27 54 0 5 6 80
2020 Science and technology 11 37 29 0 23 0 20
2020 Administration and operations 10 42 33 2 6 7 470
2020 Human resources 10 44 28 1 9 8 195
2020 Financial management 9 51 24 3 5 8 135
2020 Procurement 19 46 22 2 6 5 285
2020 Real property 20 41 22 3 9 6 360
2020 Material management 43 21 14 7 8 7 15
2020 Information management 18 40 35 0 5 2 60
2020 Information technology 20 36 29 3 2 10 120
2020 Internal audit 5 32 59 4 0 0 20
2020 Data sciences 0 38 46 8 0 8 15
2020 Policy 3 22 65 2 1 7 75
2020 Project management 17 36 29 5 10 4 180
2020 Other services to the public 13 23 50 4 4 6 50
2020 None of the above 22 23 34 2 6 14 120
2019 Client contact centre 11 37 37 5 6 5 245
2019 Compliance, inspection and enforcement 36 18 31 0 6 9 20
2019 Communications or public affairs 19 20 44 6 8 2 105
2019 Access to information and privacy 15 25 49 0 10 0 20
2019 Security 9 27 47 4 8 5 80
2019 Science and technology 50 22 7 4 16 0 20
2019 Administration and operations 9 39 32 2 10 8 510
2019 Human resources 9 42 32 3 9 5 215
2019 Financial management 9 36 41 1 10 4 170
2019 Procurement 19 38 27 3 9 5 280
2019 Real property 19 40 23 3 9 6 385
2019 Material management 15 40 29 0 16 0 20
2019 Information management 15 32 32 3 11 7 70
2019 Information technology 14 28 44 4 4 6 130
2019 Internal audit 11 45 37 7 0 0 20
2019 Data sciences 0 19 48 12 16 6 15
2019 Policy 11 10 61 6 7 6 70
2019 Project management 16 21 35 8 15 5 160
2019 Other services to the public 13 20 43 2 19 3 75
2019 None of the above 15 19 37 5 15 8 165
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Workplace

Organizational goals

Question 11. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 53 33 8 4 1 0 0 86 6 1020
2024 Intelligence analysts 35 54 8 3 0 0 0 89 3 55
2024 Compliance, inspection and enforcement 38 35 18 6 2 0 0 74 9 90
2024 Communications or public affairs 41 40 11 6 2 1 0 81 8 335
2024 Access to information and privacy 55 39 3 0 3 0 0 94 3 50
2024 Security 49 36 8 2 3 1 0 86 6 225
2024 Science and technology 34 50 14 3 0 0 0 83 3 100
2024 Library services 55 28 5 5 7 0 0 83 12 15
2024 Legal services 42 26 18 8 5 0 0 68 14 35
2024 Administration and operations 51 35 9 4 2 0 0 86 5 2125
2024 Human resources 48 37 8 5 2 0 0 86 6 695
2024 Financial management 48 38 9 3 2 0 0 86 5 535
2024 Procurement 43 41 9 5 2 0 0 84 7 1390
2024 Real property 38 42 12 5 3 0 0 79 9 1280
2024 Material management 42 47 5 2 4 0 0 89 6 45
2024 Information management 42 38 12 4 2 0 1 81 6 185
2024 Information technology 42 39 9 5 4 0 0 82 9 400
2024 Internal audit 39 41 15 3 2 0 0 79 6 55
2024 Evaluation 43 44 10 0 2 0 0 87 2 30
2024 Data sciences 47 33 6 11 3 0 0 80 14 60
2024 Policy 40 38 10 8 4 0 0 78 12 215
2024 Project management 40 41 9 7 3 0 0 82 9 730
2024 Other services to the public 55 33 6 5 0 0 0 89 5 345
2024 None of the above 45 35 11 5 4 0 0 80 9 835
2022 Client contact centre 50 37 7 3 1 0 0 88 4 825
2022 Compliance, inspection and enforcement 46 43 6 4 1 0 0 89 5 90
2022 Communications or public affairs 41 42 9 5 2 0 0 83 7 380
2022 Access to information and privacy 54 29 10 4 1 1 0 84 5 65
2022 Security 51 35 8 3 3 0 0 86 6 190
2022 Science and technology 32 46 14 5 2 0 0 79 7 105
2022 Library services 53 41 6 0 0 0 0 94 0 20
2022 Legal services 73 20 6 0 0 0 0 94 0 15
2022 Administration and operations 53 35 7 3 1 0 0 88 4 1650
2022 Human resources 56 34 5 4 1 0 0 90 5 560
2022 Financial management 51 40 7 3 0 0 0 90 3 520
2022 Procurement 54 36 6 2 1 0 0 91 3 1310
2022 Real property 49 36 9 4 2 0 0 86 5 1085
2022 Material management 44 35 12 8 0 2 0 80 8 40
2022 Information management 43 40 8 2 4 2 0 85 7 185
2022 Information technology 45 38 10 4 3 1 0 84 6 415
2022 Internal audit 54 35 6 5 0 0 0 89 5 60
2022 Evaluation 39 40 5 14 0 2 0 81 14 35
2022 Data sciences 33 41 15 9 2 0 0 75 11 45
2022 Policy 43 41 9 6 2 0 0 84 8 175
2022 Project management 45 39 8 5 2 0 0 85 7 685
2022 Other services to the public 53 31 7 7 1 1 0 85 8 305
2022 None of the above 47 35 9 5 3 0 0 83 8 605
2020 Client contact centre 54 33 9 2 1 0 0 87 4 945
2020 Compliance, inspection and enforcement 45 42 9 2 1 0 0 87 3 85
2020 Communications or public affairs 44 38 11 5 1 0 0 83 7 400
2020 Access to information and privacy 59 31 2 5 3 0 0 90 8 60
2020 Security 55 29 8 5 3 0 0 84 7 255
2020 Science and technology 41 45 10 3 1 0 0 86 4 105
2020 Library services 26 59 10 5 0 0 0 85 5 20
2020 Legal services 52 38 5 5 0 0 0 90 5 20
2020 Administration and operations 52 37 7 3 1 0 0 89 4 2045
2020 Human resources 53 35 7 3 2 0 0 89 5 670
2020 Financial management 51 39 7 2 1 0 0 91 3 585
2020 Procurement 55 34 7 3 1 0 0 89 4 1380
2020 Real property 49 37 9 3 2 0 0 86 5 1420
2020 Material management 40 43 8 5 0 3 0 86 5 55
2020 Information management 49 39 10 1 1 0 0 87 3 270
2020 Information technology 48 36 8 4 2 1 0 85 7 465
2020 Internal audit 45 38 8 3 6 0 0 83 9 65
2020 Evaluation 52 37 7 0 3 0 0 90 3 25
2020 Data sciences 42 38 9 5 7 0 0 80 11 45
2020 Policy 50 36 7 4 3 0 0 86 7 180
2020 Project management 47 39 8 5 1 0 0 86 6 755
2020 Other services to the public 51 36 7 3 2 1 0 87 5 305
2020 None of the above 45 38 10 5 1 0 0 83 7 830
2019 Client contact centre 45 38 11 3 2 0 0 84 5 895
2019 Compliance, inspection and enforcement 45 40 13 3 0 0 0 84 3 100
2019 Communications or public affairs 40 40 11 5 3 1 0 81 8 390
2019 Access to information and privacy 43 37 10 5 3 0 2 82 8 65
2019 Security 47 32 12 5 4 0 0 78 10 230
2019 Science and technology 30 45 13 10 1 0 1 76 11 100
2019 Library services 40 60 0 0 0 0 0 100 0 25
2019 Legal services 53 33 8 7 0 0 0 85 7 25
2019 Administration and operations 46 38 9 5 1 0 0 84 6 1875
2019 Human resources 45 38 11 4 2 0 0 83 6 665
2019 Financial management 43 40 10 4 3 0 0 83 7 595
2019 Procurement 48 37 10 4 1 0 0 86 5 1240
2019 Real property 39 43 11 4 3 0 0 82 7 1300
2019 Material management 51 38 10 0 2 0 0 89 2 60
2019 Information management 44 40 8 6 1 0 0 84 7 245
2019 Information technology 40 40 12 7 1 0 0 80 8 445
2019 Internal audit 44 40 6 7 1 2 0 86 9 65
2019 Evaluation 56 23 8 8 4 0 0 80 12 25
2019 Data sciences 38 37 11 13 2 0 0 74 15 45
2019 Policy 46 36 6 8 4 0 0 82 12 160
2019 Project management 38 43 10 6 3 0 0 81 9 630
2019 Other services to the public 42 43 8 5 1 1 0 85 7 365
2019 None of the above 41 38 12 6 2 1 0 80 8 830

Question 38. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 39 16 7 4 2 0 73 10 1015
2024 Intelligence analysts 22 47 11 14 6 2 0 70 19 55
2024 Compliance, inspection and enforcement 17 46 17 16 4 0 0 63 20 90
2024 Communications or public affairs 14 41 23 14 7 1 0 55 21 335
2024 Access to information and privacy 35 32 21 7 0 5 0 70 8 50
2024 Security 24 45 17 7 6 1 0 69 13 225
2024 Science and technology 22 37 28 8 3 1 1 60 11 100
2024 Library services 29 30 6 14 21 0 0 59 35 15
2024 Legal services 18 33 22 15 12 0 0 51 27 35
2024 Administration and operations 29 43 16 7 3 2 0 74 10 2120
2024 Human resources 23 44 17 11 3 2 1 69 14 700
2024 Financial management 23 47 16 8 2 2 0 72 11 535
2024 Procurement 25 41 17 10 7 1 0 66 17 1390
2024 Real property 20 41 22 11 5 1 0 62 16 1280
2024 Material management 24 45 16 11 2 1 0 70 13 45
2024 Information management 25 47 12 12 2 1 0 73 15 185
2024 Information technology 23 37 22 8 7 3 0 62 16 400
2024 Internal audit 20 62 11 5 2 0 0 82 7 55
2024 Evaluation 39 32 16 5 6 3 0 73 11 30
2024 Data sciences 15 56 17 11 1 0 0 71 12 60
2024 Policy 24 40 14 14 7 1 0 65 21 215
2024 Project management 19 46 16 12 6 1 0 65 19 730
2024 Other services to the public 34 36 15 9 3 3 0 72 12 350
2024 None of the above 23 36 20 12 6 3 0 61 19 830
2022 Client contact centre 32 43 15 6 2 2 0 76 8 830
2022 Compliance, inspection and enforcement 32 42 17 6 1 2 0 76 8 90
2022 Communications or public affairs 19 44 19 12 3 3 0 64 16 380
2022 Access to information and privacy 41 42 7 9 0 1 0 84 9 65
2022 Security 21 41 20 12 4 2 0 63 16 190
2022 Science and technology 21 48 16 11 3 0 1 70 14 105
2022 Library services 29 33 24 10 5 0 0 62 15 20
2022 Legal services 25 31 21 7 0 15 0 66 9 15
2022 Administration and operations 33 43 13 7 2 2 0 78 9 1650
2022 Human resources 30 44 16 7 2 1 0 75 9 565
2022 Financial management 31 46 17 4 2 1 0 78 6 520
2022 Procurement 34 42 14 7 2 1 0 77 9 1315
2022 Real property 26 44 17 8 4 1 0 71 11 1090
2022 Material management 27 31 28 8 7 0 0 58 15 40
2022 Information management 26 48 13 7 5 0 0 75 12 185
2022 Information technology 22 44 17 10 5 2 0 67 16 415
2022 Internal audit 29 46 14 8 1 2 0 77 9 60
2022 Evaluation 34 33 24 5 5 0 0 67 10 35
2022 Data sciences 23 45 13 14 4 2 0 69 18 45
2022 Policy 20 45 16 14 4 3 0 66 18 175
2022 Project management 23 46 16 10 3 1 0 70 14 685
2022 Other services to the public 30 40 18 7 4 2 0 71 11 305
2022 None of the above 25 37 20 9 5 4 0 64 15 605
2020 Client contact centre 40 40 14 3 1 2 0 82 4 955
2020 Compliance, inspection and enforcement 26 49 12 11 2 0 0 75 13 85
2020 Communications or public affairs 22 48 15 8 3 4 0 73 12 400
2020 Access to information and privacy 47 39 6 5 2 2 0 87 7 60
2020 Security 32 40 16 8 2 1 0 73 11 260
2020 Science and technology 21 40 27 6 2 4 0 64 8 110
2020 Library services 20 45 20 15 0 0 0 65 15 20
2020 Legal services 56 34 5 0 0 5 0 95 0 20
2020 Administration and operations 37 42 13 5 1 1 0 80 7 2050
2020 Human resources 35 42 15 5 2 2 0 78 7 670
2020 Financial management 39 45 12 3 0 1 0 85 4 590
2020 Procurement 37 42 15 4 1 1 0 80 5 1385
2020 Real property 27 47 16 6 3 1 0 75 9 1430
2020 Material management 31 44 19 3 2 2 0 76 5 55
2020 Information management 34 47 13 3 1 2 0 82 4 270
2020 Information technology 23 44 19 9 3 2 0 69 12 465
2020 Internal audit 30 48 11 9 1 1 0 79 11 65
2020 Evaluation 34 44 14 4 0 4 0 82 4 25
2020 Data sciences 31 35 18 7 9 0 0 67 16 45
2020 Policy 26 44 12 17 1 1 0 70 18 180
2020 Project management 27 44 17 9 2 1 0 72 11 760
2020 Other services to the public 33 44 12 6 2 3 0 80 8 305
2020 None of the above 28 41 19 7 2 3 0 72 9 835
2019 Client contact centre 32 44 16 5 1 2 0 78 7 895
2019 Compliance, inspection and enforcement 33 43 11 6 5 2 0 77 11 100
2019 Communications or public affairs 23 48 15 10 2 2 0 72 13 390
2019 Access to information and privacy 31 37 23 6 1 1 0 69 8 65
2019 Security 22 46 16 11 5 0 0 68 16 230
2019 Science and technology 12 50 27 6 3 2 0 63 9 100
2019 Library services 28 46 19 7 0 0 0 74 7 25
2019 Legal services 28 49 11 4 0 7 0 84 4 25
2019 Administration and operations 31 43 16 7 2 1 0 74 10 1880
2019 Human resources 24 50 13 9 3 1 0 75 12 670
2019 Financial management 31 44 16 6 2 1 0 76 8 595
2019 Procurement 32 44 16 6 2 1 0 76 7 1240
2019 Real property 24 43 20 9 3 0 0 67 13 1310
2019 Material management 35 39 14 8 4 0 0 74 12 60
2019 Information management 31 37 23 5 3 0 0 68 9 245
2019 Information technology 22 41 21 10 3 3 0 65 13 450
2019 Internal audit 24 50 12 9 4 1 0 75 13 65
2019 Evaluation 8 62 22 0 4 4 0 73 4 25
2019 Data sciences 21 45 15 8 10 0 0 66 19 45
2019 Policy 24 45 14 12 5 1 0 69 17 160
2019 Project management 18 45 20 12 3 1 0 64 16 635
2019 Other services to the public 29 41 16 9 2 3 0 72 11 370
2019 None of the above 26 40 20 7 4 2 0 68 11 835

Organizational performance

Question 19a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 6 19 31 23 14 0 7 40 27 1015
2024 Intelligence analysts 15 26 37 14 5 2 2 20 42 55
2024 Compliance, inspection and enforcement 10 20 33 23 13 1 0 36 30 90
2024 Communications or public affairs 9 23 41 15 8 1 3 24 34 335
2024 Access to information and privacy 9 11 37 28 10 2 3 39 22 50
2024 Security 13 25 32 18 8 0 5 27 39 225
2024 Science and technology 8 23 36 15 15 1 2 31 31 100
2024 Library services 7 29 28 14 14 0 7 31 39 15
2024 Legal services 9 32 22 20 15 0 2 35 42 35
2024 Administration and operations 12 23 32 18 12 1 3 31 36 2120
2024 Human resources 13 23 34 18 9 1 2 28 37 695
2024 Financial management 10 27 32 18 10 1 3 29 38 535
2024 Procurement 14 28 31 17 7 1 3 24 43 1385
2024 Real property 14 32 32 15 5 0 1 21 47 1280
2024 Material management 7 15 39 29 8 0 2 37 23 45
2024 Information management 12 21 36 18 11 0 2 29 34 185
2024 Information technology 9 24 33 21 9 1 3 31 35 400
2024 Internal audit 8 16 46 23 3 0 4 27 25 55
2024 Evaluation 5 16 28 35 17 0 0 51 21 30
2024 Data sciences 9 28 40 22 1 0 0 23 37 60
2024 Policy 13 26 40 14 4 1 2 19 40 215
2024 Project management 16 28 36 13 4 1 1 18 45 730
2024 Other services to the public 6 18 37 22 13 2 3 36 25 350
2024 None of the above 9 20 33 17 15 1 4 34 31 830
2022 Client contact centre 8 23 32 20 10 2 5 33 33 825
2022 Compliance, inspection and enforcement 7 21 31 23 17 0 1 40 28 90
2022 Communications or public affairs 8 18 35 22 12 1 4 35 27 380
2022 Access to information and privacy 0 23 40 22 14 0 1 36 24 65
2022 Security 6 21 37 19 14 0 3 34 27 190
2022 Science and technology 8 17 33 33 5 0 5 39 25 105
2022 Library services 5 9 29 46 11 0 0 57 14 20
2022 Legal services 12 7 19 24 22 7 8 55 23 15
2022 Administration and operations 9 22 34 18 12 1 4 32 33 1650
2022 Human resources 11 22 34 20 8 1 4 30 34 560
2022 Financial management 6 19 36 24 12 1 2 37 26 520
2022 Procurement 8 22 37 18 12 1 2 31 31 1310
2022 Real property 10 26 36 18 9 0 1 27 37 1085
2022 Material management 11 33 35 17 2 2 0 20 45 40
2022 Information management 4 21 31 25 15 1 3 42 26 185
2022 Information technology 11 23 34 19 11 1 2 31 34 415
2022 Internal audit 4 13 47 25 9 0 3 35 17 60
2022 Evaluation 6 17 47 16 9 0 6 27 24 35
2022 Data sciences 4 18 43 21 12 0 2 33 23 45
2022 Policy 16 25 35 13 9 1 1 23 41 175
2022 Project management 8 25 39 18 8 0 2 27 34 680
2022 Other services to the public 6 17 35 21 15 1 5 39 24 305
2022 None of the above 9 19 30 20 14 3 6 37 30 605
2020 Client contact centre 7 24 32 21 12 1 2 34 33 955
2020 Compliance, inspection and enforcement 4 19 34 33 8 0 1 42 23 85
2020 Communications or public affairs 6 26 31 26 8 1 2 35 33 400
2020 Access to information and privacy 6 27 39 11 13 0 3 25 35 60
2020 Security 8 21 38 22 9 0 2 31 30 260
2020 Science and technology 6 15 45 22 9 0 4 32 21 110
2020 Library services 5 20 40 25 10 0 0 35 25 20
2020 Legal services 5 10 48 10 9 9 10 24 18 20
2020 Administration and operations 10 22 35 21 11 1 1 33 32 2050
2020 Human resources 10 25 37 19 8 1 0 28 35 670
2020 Financial management 9 17 38 23 11 1 2 35 27 585
2020 Procurement 6 22 37 23 10 1 1 33 29 1385
2020 Real property 8 25 36 23 8 1 1 31 33 1425
2020 Material management 13 16 29 28 10 5 0 40 30 55
2020 Information management 9 22 31 27 9 0 2 37 32 270
2020 Information technology 10 26 37 19 7 0 2 26 36 465
2020 Internal audit 15 15 37 22 12 0 0 34 30 70
2020 Evaluation 11 14 40 28 7 0 0 35 25 25
2020 Data sciences 18 22 35 13 9 0 2 23 41 45
2020 Policy 10 26 36 19 8 1 0 28 36 180
2020 Project management 8 23 39 21 8 1 1 29 32 755
2020 Other services to the public 5 20 35 23 14 1 1 38 26 305
2020 None of the above 8 20 35 22 12 1 2 36 28 835
2019 Client contact centre 13 30 28 19 9 1 1 28 44 895
2019 Compliance, inspection and enforcement 7 24 32 26 11 0 1 37 31 100
2019 Communications or public affairs 10 26 33 17 11 1 3 29 37 390
2019 Access to information and privacy 8 28 34 16 14 0 1 30 36 65
2019 Security 11 22 37 19 9 0 2 28 34 230
2019 Science and technology 6 27 33 30 5 0 0 34 32 100
2019 Library services 8 15 24 38 15 0 0 53 24 25
2019 Legal services 8 25 30 28 7 3 0 35 34 25
2019 Administration and operations 11 27 36 16 9 1 2 25 38 1880
2019 Human resources 12 29 33 15 8 1 1 24 42 670
2019 Financial management 11 26 35 22 6 0 1 27 37 600
2019 Procurement 7 25 38 19 10 1 1 29 32 1240
2019 Real property 12 28 35 16 6 1 1 23 41 1305
2019 Material management 6 30 39 14 11 0 0 25 36 60
2019 Information management 9 24 33 20 10 1 2 31 34 245
2019 Information technology 12 29 33 17 7 1 1 25 42 445
2019 Internal audit 6 27 35 26 6 0 0 32 33 65
2019 Evaluation 21 39 12 23 4 0 0 27 60 25
2019 Data sciences 13 22 34 20 9 0 2 30 35 45
2019 Policy 12 23 39 19 5 1 2 25 36 160
2019 Project management 11 28 37 16 6 1 1 23 39 635
2019 Other services to the public 9 25 31 21 10 2 1 32 35 370
2019 None of the above 10 23 32 18 13 1 2 32 35 835

Question 19b. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 8 15 27 19 17 2 12 42 27 1015
2024 Intelligence analysts 12 18 37 16 9 2 5 27 33 55
2024 Compliance, inspection and enforcement 9 20 35 22 9 3 2 32 31 90
2024 Communications or public affairs 18 23 26 15 7 0 10 25 47 335
2024 Access to information and privacy 3 10 30 23 22 4 9 51 15 50
2024 Security 14 22 27 18 11 2 6 32 39 225
2024 Science and technology 14 22 36 12 8 2 7 21 39 100
2024 Library services 19 22 14 34 0 4 7 38 46 15
2024 Legal services 13 25 19 17 21 0 6 40 40 35
2024 Administration and operations 10 19 28 22 14 2 7 39 31 2120
2024 Human resources 16 23 27 18 11 1 4 30 41 695
2024 Financial management 9 22 30 21 12 2 5 35 33 535
2024 Procurement 19 23 29 16 7 1 5 25 45 1390
2024 Real property 17 33 29 13 4 1 2 17 52 1275
2024 Material management 10 24 38 13 8 0 6 23 37 45
2024 Information management 9 18 27 24 16 1 5 42 29 185
2024 Information technology 20 25 29 12 7 2 5 21 48 400
2024 Internal audit 13 18 35 23 3 0 8 28 34 55
2024 Evaluation 19 11 30 10 23 2 4 36 32 30
2024 Data sciences 12 18 41 19 5 0 5 26 31 60
2024 Policy 17 26 30 20 4 1 1 25 44 215
2024 Project management 24 30 30 9 5 0 2 14 55 730
2024 Other services to the public 7 13 27 18 20 3 11 45 24 350
2024 None of the above 10 19 24 20 15 2 10 40 32 830
2022 Client contact centre 8 20 26 19 15 3 11 39 32 825
2022 Compliance, inspection and enforcement 14 19 31 16 12 3 5 31 36 90
2022 Communications or public affairs 15 20 25 13 15 2 10 32 40 380
2022 Access to information and privacy 0 14 43 26 15 0 3 42 14 65
2022 Security 8 18 32 18 19 1 4 39 27 190
2022 Science and technology 13 26 33 19 5 0 4 25 41 105
2022 Library services 4 6 35 40 16 0 0 56 10 20
2022 Legal services 12 0 13 40 28 7 0 73 13 15
2022 Administration and operations 7 17 32 22 14 2 6 39 26 1645
2022 Human resources 13 21 32 19 9 1 5 30 36 560
2022 Financial management 7 20 35 22 12 1 3 35 28 520
2022 Procurement 13 21 32 18 12 2 3 31 35 1310
2022 Real property 15 28 31 15 7 1 2 23 45 1090
2022 Material management 17 24 41 14 3 0 0 18 41 40
2022 Information management 10 14 27 18 23 1 6 44 26 185
2022 Information technology 19 23 29 15 10 1 3 26 44 415
2022 Internal audit 5 13 32 20 16 0 13 42 21 60
2022 Evaluation 17 14 23 27 17 0 2 45 32 35
2022 Data sciences 10 20 32 21 14 0 4 36 31 45
2022 Policy 17 33 29 9 8 1 3 18 52 175
2022 Project management 20 30 33 9 6 0 1 15 51 685
2022 Other services to the public 6 18 22 24 16 3 11 47 28 305
2022 None of the above 9 13 26 20 16 2 13 43 26 605
2020 Client contact centre 7 16 28 21 19 4 4 44 25 950
2020 Compliance, inspection and enforcement 13 19 33 24 9 1 1 34 32 80
2020 Communications or public affairs 14 21 26 18 10 4 6 31 39 400
2020 Access to information and privacy 7 18 30 17 20 5 3 40 27 60
2020 Security 12 19 31 25 12 1 0 38 31 260
2020 Science and technology 15 25 36 13 9 0 3 23 41 110
2020 Library services 9 5 45 10 20 5 5 33 16 20
2020 Legal services 5 14 38 10 19 5 10 33 22 20
2020 Administration and operations 7 16 31 24 16 2 3 42 25 2040
2020 Human resources 11 22 34 19 11 2 1 30 34 670
2020 Financial management 7 20 33 24 12 1 3 38 27 585
2020 Procurement 10 18 32 24 12 2 2 37 30 1380
2020 Real property 15 26 32 16 9 1 1 25 42 1430
2020 Material management 10 25 28 31 5 2 0 36 36 55
2020 Information management 10 17 24 23 15 4 7 43 30 270
2020 Information technology 18 24 32 15 7 3 1 23 44 465
2020 Internal audit 12 10 24 27 21 5 1 51 24 65
2020 Evaluation 7 18 37 24 7 4 4 33 27 25
2020 Data sciences 16 15 36 22 7 5 0 30 33 45
2020 Policy 17 23 33 21 5 1 0 26 41 180
2020 Project management 20 28 30 13 7 2 1 20 49 755
2020 Other services to the public 7 16 25 26 18 4 5 48 25 305
2020 None of the above 6 14 26 25 16 6 6 47 22 830
2019 Client contact centre 11 19 27 22 13 4 5 39 32 895
2019 Compliance, inspection and enforcement 16 25 24 14 15 3 2 31 44 100
2019 Communications or public affairs 20 20 27 14 8 4 7 25 45 390
2019 Access to information and privacy 8 22 25 25 11 5 5 40 33 65
2019 Security 19 21 27 21 9 1 3 31 41 230
2019 Science and technology 19 35 25 14 5 2 1 19 56 100
2019 Library services 13 8 11 16 37 14 0 62 25 25
2019 Legal services 19 8 34 25 7 3 4 34 29 25
2019 Administration and operations 11 21 30 19 13 2 4 34 34 1875
2019 Human resources 11 26 32 17 9 2 3 28 39 670
2019 Financial management 10 21 36 19 9 2 2 30 33 600
2019 Procurement 11 22 34 20 10 2 2 31 34 1235
2019 Real property 22 28 29 12 6 2 1 18 52 1300
2019 Material management 12 20 34 20 12 1 0 33 32 60
2019 Information management 10 27 24 22 11 2 3 35 39 245
2019 Information technology 18 28 28 14 7 3 1 22 49 445
2019 Internal audit 13 17 20 34 9 1 5 46 32 65
2019 Evaluation 13 34 25 24 0 0 4 25 49 25
2019 Data sciences 16 23 34 13 9 2 2 24 41 45
2019 Policy 12 31 29 17 8 1 2 26 44 155
2019 Project management 24 28 29 12 5 1 1 17 53 635
2019 Other services to the public 7 14 29 21 18 5 7 44 24 365
2019 None of the above 11 16 27 22 13 5 6 39 30 830

Question 19c. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 5 8 21 31 25 1 9 62 14 1010
2024 Intelligence analysts 5 19 24 36 16 0 0 52 23 55
2024 Compliance, inspection and enforcement 2 6 39 36 17 0 1 53 8 90
2024 Communications or public affairs 16 24 33 17 8 1 1 26 40 335
2024 Access to information and privacy 9 9 26 29 14 0 12 49 21 50
2024 Security 7 12 25 31 20 1 4 54 20 225
2024 Science and technology 4 10 33 38 13 1 2 52 15 100
2024 Library services 0 29 36 20 8 0 7 30 31 15
2024 Legal services 15 14 23 25 21 0 2 47 30 35
2024 Administration and operations 6 13 26 30 20 1 5 52 20 2115
2024 Human resources 8 14 30 25 19 0 2 46 23 695
2024 Financial management 7 18 31 23 17 0 4 41 26 535
2024 Procurement 12 16 33 25 11 0 3 37 29 1385
2024 Real property 9 19 37 23 10 0 1 33 29 1280
2024 Material management 9 7 15 43 23 0 2 68 17 45
2024 Information management 8 10 23 29 26 0 3 57 19 185
2024 Information technology 7 15 26 28 20 1 2 50 23 400
2024 Internal audit 3 16 37 25 14 0 4 41 20 55
2024 Evaluation 2 7 21 44 26 0 0 70 9 30
2024 Data sciences 10 7 30 37 16 0 0 53 17 60
2024 Policy 13 19 32 26 9 0 1 36 32 215
2024 Project management 11 18 34 25 10 1 1 35 30 730
2024 Other services to the public 4 10 26 28 23 3 6 56 16 350
2024 None of the above 8 15 33 22 17 1 4 42 24 830
2022 Client contact centre 5 10 24 31 20 2 8 57 16 825
2022 Compliance, inspection and enforcement 7 15 16 34 24 1 3 60 24 90
2022 Communications or public affairs 9 23 35 20 11 0 2 31 33 380
2022 Access to information and privacy 4 11 31 27 23 2 3 52 16 65
2022 Security 5 11 24 30 27 0 3 59 16 185
2022 Science and technology 6 13 35 31 12 1 2 44 20 105
2022 Library services 0 21 40 28 11 0 0 38 21 20
2022 Legal services 12 0 20 25 36 7 0 65 13 15
2022 Administration and operations 5 13 27 29 21 1 4 53 19 1640
2022 Human resources 9 13 32 26 15 1 5 43 23 565
2022 Financial management 5 12 32 33 16 0 2 50 17 520
2022 Procurement 9 16 32 24 16 1 2 41 26 1305
2022 Real property 6 16 36 30 11 0 1 41 22 1090
2022 Material management 0 13 27 43 17 0 0 60 13 40
2022 Information management 2 5 25 29 36 0 2 67 7 185
2022 Information technology 7 13 31 29 17 0 2 47 21 415
2022 Internal audit 0 6 28 41 17 5 3 62 7 60
2022 Evaluation 4 10 46 11 26 0 3 38 14 35
2022 Data sciences 4 15 29 30 20 0 2 51 20 45
2022 Policy 12 19 33 24 10 1 1 35 32 175
2022 Project management 7 18 34 27 12 1 1 39 26 680
2022 Other services to the public 6 13 24 28 23 1 5 54 21 305
2022 None of the above 9 14 26 25 17 1 6 46 25 605
2020 Client contact centre 4 11 22 31 27 2 3 61 16 950
2020 Compliance, inspection and enforcement 4 13 26 39 17 0 1 57 17 85
2020 Communications or public affairs 12 25 34 17 10 0 1 27 38 400
2020 Access to information and privacy 10 16 27 21 26 0 0 47 26 60
2020 Security 4 11 31 31 21 0 1 52 16 260
2020 Science and technology 5 15 34 31 13 0 2 45 20 105
2020 Library services 5 20 45 25 5 0 0 30 25 20
2020 Legal services 0 14 43 10 24 5 5 37 16 20
2020 Administration and operations 4 13 29 31 20 1 2 53 18 2040
2020 Human resources 7 14 31 31 15 1 1 47 22 670
2020 Financial management 6 14 35 32 13 0 1 45 20 585
2020 Procurement 6 17 30 29 15 1 1 45 24 1370
2020 Real property 7 19 31 28 14 0 1 42 26 1420
2020 Material management 3 8 32 37 18 2 0 56 11 55
2020 Information management 4 8 27 33 24 2 3 60 12 265
2020 Information technology 6 16 32 32 13 1 1 46 22 465
2020 Internal audit 11 12 25 30 22 0 0 52 22 65
2020 Evaluation 10 4 41 27 18 0 0 45 14 25
2020 Data sciences 14 6 33 33 12 0 2 45 20 45
2020 Policy 14 18 32 27 8 1 0 35 32 180
2020 Project management 8 20 35 24 12 1 1 36 28 755
2020 Other services to the public 3 12 29 33 21 1 2 55 16 305
2020 None of the above 7 16 28 26 18 2 3 46 24 830
2019 Client contact centre 8 14 25 27 21 2 2 51 23 895
2019 Compliance, inspection and enforcement 6 10 27 39 15 2 0 56 16 100
2019 Communications or public affairs 13 25 33 17 10 0 2 27 39 390
2019 Access to information and privacy 8 17 29 22 22 0 2 45 25 65
2019 Security 9 13 27 30 19 0 2 50 22 230
2019 Science and technology 9 19 34 27 10 0 1 38 28 100
2019 Library services 7 4 34 28 26 0 0 54 12 25
2019 Legal services 0 23 35 32 7 3 0 40 24 25
2019 Administration and operations 6 15 31 27 18 1 2 46 22 1870
2019 Human resources 8 18 34 24 13 2 1 38 27 670
2019 Financial management 9 18 34 26 11 0 2 38 27 595
2019 Procurement 8 19 31 25 15 1 1 40 28 1235
2019 Real property 12 18 35 23 10 1 1 34 31 1300
2019 Material management 4 9 34 32 20 1 0 53 13 60
2019 Information management 3 13 29 32 20 1 2 54 16 240
2019 Information technology 6 16 33 31 12 2 1 44 22 445
2019 Internal audit 4 19 33 29 13 1 0 42 24 65
2019 Evaluation 12 13 35 40 0 0 0 40 25 25
2019 Data sciences 6 10 22 28 29 0 4 59 18 45
2019 Policy 11 22 32 25 10 0 1 35 33 160
2019 Project management 11 21 38 19 9 0 1 28 33 625
2019 Other services to the public 7 13 30 26 18 2 4 47 22 370
2019 None of the above 11 18 28 23 17 1 2 42 30 830

Question 19d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 7 12 22 23 25 1 10 53 22 1015
2024 Intelligence analysts 5 22 34 14 19 2 4 35 29 55
2024 Compliance, inspection and enforcement 8 22 29 21 18 1 2 40 30 90
2024 Communications or public affairs 14 30 20 20 10 2 4 32 47 335
2024 Access to information and privacy 10 23 15 29 15 0 8 48 36 50
2024 Security 17 18 28 14 17 1 5 33 37 225
2024 Science and technology 11 20 28 20 14 1 7 36 34 100
2024 Library services 22 23 20 22 7 0 7 31 48 15
2024 Legal services 14 26 30 7 23 0 0 30 39 35
2024 Administration and operations 9 16 26 23 20 1 5 46 27 2120
2024 Human resources 12 18 26 23 15 1 5 41 32 695
2024 Financial management 14 20 27 16 18 0 5 36 36 535
2024 Procurement 17 21 26 20 12 1 4 33 40 1385
2024 Real property 15 24 29 19 10 1 3 29 41 1280
2024 Material management 17 4 28 32 17 0 2 50 22 45
2024 Information management 12 12 29 17 25 1 5 45 25 185
2024 Information technology 18 18 26 18 15 1 4 35 37 400
2024 Internal audit 5 22 26 16 12 0 20 35 33 55
2024 Evaluation 5 15 19 40 21 0 0 61 20 30
2024 Data sciences 18 14 28 16 15 3 5 34 36 60
2024 Policy 18 24 28 20 6 0 3 27 44 215
2024 Project management 15 27 24 19 11 1 3 31 44 730
2024 Other services to the public 8 14 19 26 25 3 4 55 24 350
2024 None of the above 12 18 24 20 16 2 8 40 33 830
2022 Client contact centre 7 16 21 23 23 2 8 52 25 820
2022 Compliance, inspection and enforcement 14 14 18 22 25 0 8 50 30 90
2022 Communications or public affairs 12 20 27 19 15 3 4 36 35 380
2022 Access to information and privacy 8 14 21 23 22 2 10 52 25 65
2022 Security 14 21 21 18 21 1 3 42 37 190
2022 Science and technology 12 22 32 16 11 2 5 29 37 105
2022 Library services 6 9 40 29 16 0 0 45 15 20
2022 Legal services 18 7 7 6 47 7 8 62 29 15
2022 Administration and operations 8 15 24 24 21 2 5 49 25 1645
2022 Human resources 10 19 26 22 18 2 4 42 31 560
2022 Financial management 7 15 31 25 16 1 4 44 23 520
2022 Procurement 11 18 26 19 19 2 4 41 32 1305
2022 Real property 12 23 28 20 14 1 2 35 36 1085
2022 Material management 6 31 21 22 13 0 7 37 40 40
2022 Information management 8 14 24 22 25 1 6 50 24 185
2022 Information technology 18 22 27 16 11 2 4 29 42 415
2022 Internal audit 8 11 33 16 21 5 6 41 21 55
2022 Evaluation 20 14 26 20 13 0 7 35 36 35
2022 Data sciences 12 18 33 16 15 0 5 33 32 45
2022 Policy 14 23 25 21 10 2 4 34 39 175
2022 Project management 11 18 30 22 13 2 4 37 31 685
2022 Other services to the public 8 14 22 24 23 2 8 52 24 305
2022 None of the above 12 16 21 20 20 3 8 45 31 605
2020 Client contact centre 6 12 25 27 26 1 3 55 19 950
2020 Compliance, inspection and enforcement 10 18 30 27 16 0 0 43 27 85
2020 Communications or public affairs 11 21 29 21 15 2 2 37 33 400
2020 Access to information and privacy 13 16 19 31 18 2 2 50 30 60
2020 Security 11 17 31 22 17 2 0 40 29 260
2020 Science and technology 19 23 24 16 15 2 2 32 43 105
2020 Library services 10 35 35 5 15 0 0 20 45 20
2020 Legal services 0 20 30 10 15 10 15 33 27 20
2020 Administration and operations 8 14 27 26 21 1 2 49 23 2045
2020 Human resources 8 18 26 24 19 2 2 46 28 670
2020 Financial management 9 16 32 26 15 1 2 42 25 585
2020 Procurement 10 18 27 24 16 1 2 42 29 1375
2020 Real property 12 19 28 23 15 2 1 39 32 1425
2020 Material management 9 22 26 22 17 0 3 40 32 55
2020 Information management 10 14 19 30 24 1 2 55 25 270
2020 Information technology 15 23 26 20 13 1 2 33 39 460
2020 Internal audit 15 19 27 15 21 2 1 37 35 65
2020 Evaluation 11 18 26 19 26 0 0 45 29 25
2020 Data sciences 11 20 27 29 11 2 0 41 31 45
2020 Policy 12 18 31 22 13 1 2 37 31 180
2020 Project management 11 21 27 23 14 2 2 39 33 755
2020 Other services to the public 6 18 25 26 22 2 1 50 24 305
2020 None of the above 8 16 26 25 20 1 4 48 25 830
2019 Client contact centre 9 18 24 23 21 1 4 46 29 895
2019 Compliance, inspection and enforcement 14 17 27 24 15 2 1 40 32 100
2019 Communications or public affairs 12 22 27 21 13 1 4 36 36 390
2019 Access to information and privacy 11 20 17 29 20 0 4 51 32 65
2019 Security 17 17 30 21 13 1 1 34 36 230
2019 Science and technology 12 21 34 25 6 0 2 32 33 100
2019 Library services 19 9 40 7 25 0 0 32 28 25
2019 Legal services 19 7 29 26 12 3 4 41 28 25
2019 Administration and operations 10 19 26 23 17 2 4 42 31 1870
2019 Human resources 12 17 26 23 16 2 4 41 32 670
2019 Financial management 9 19 30 25 12 2 3 39 29 595
2019 Procurement 12 20 28 23 15 2 2 39 32 1235
2019 Real property 14 23 29 20 11 2 1 32 38 1300
2019 Material management 10 15 32 19 23 0 0 42 25 60
2019 Information management 12 19 26 23 16 1 3 41 33 245
2019 Information technology 16 23 28 17 12 1 3 30 41 445
2019 Internal audit 6 25 23 29 14 0 3 44 32 65
2019 Evaluation 20 32 4 36 8 0 0 44 52 25
2019 Data sciences 6 13 24 24 31 0 2 56 19 45
2019 Policy 14 13 30 25 14 1 3 41 28 160
2019 Project management 14 26 29 17 10 2 2 28 42 635
2019 Other services to the public 10 19 20 27 20 3 2 49 30 370
2019 None of the above 11 17 25 22 19 2 4 43 30 830

Question 19e. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 6 13 21 23 17 10 11 50 24 1015
2024 Intelligence analysts 3 17 20 20 31 0 8 56 23 55
2024 Compliance, inspection and enforcement 2 16 20 26 23 8 6 56 21 90
2024 Communications or public affairs 11 11 24 22 23 4 6 49 24 335
2024 Access to information and privacy 2 16 29 21 18 6 8 45 21 50
2024 Security 6 12 23 24 20 3 10 52 21 225
2024 Science and technology 3 11 24 21 23 8 9 54 17 100
2024 Library services 0 16 26 27 24 0 7 55 18 15
2024 Legal services 5 25 29 19 16 2 4 37 31 35
2024 Administration and operations 6 12 21 25 21 5 9 54 21 2120
2024 Human resources 9 16 27 24 13 5 6 42 28 695
2024 Financial management 7 15 25 24 19 4 6 48 24 535
2024 Procurement 9 15 23 27 16 4 6 48 27 1385
2024 Real property 9 18 26 23 16 3 4 42 30 1280
2024 Material management 4 5 22 38 24 0 7 66 10 45
2024 Information management 6 13 28 20 24 3 5 49 21 185
2024 Information technology 5 13 22 27 18 7 7 52 22 400
2024 Internal audit 4 10 26 28 10 5 17 49 18 55
2024 Evaluation 3 18 15 31 28 3 2 62 22 30
2024 Data sciences 11 11 11 26 21 5 15 58 28 60
2024 Policy 11 12 28 23 19 2 4 44 25 215
2024 Project management 9 18 25 25 14 3 6 43 30 730
2024 Other services to the public 2 7 16 27 25 10 13 67 12 350
2024 None of the above 4 10 19 26 21 8 10 58 18 830
2022 Client contact centre 11 20 22 16 15 8 8 37 37 825
2022 Compliance, inspection and enforcement 8 10 26 20 26 4 6 51 20 90
2022 Communications or public affairs 6 13 24 22 19 7 8 49 23 380
2022 Access to information and privacy 7 20 26 18 17 7 6 40 30 65
2022 Security 11 19 25 16 18 6 5 39 34 190
2022 Science and technology 9 20 25 24 14 1 8 41 32 105
2022 Library services 0 11 23 33 33 0 0 66 11 20
2022 Legal services 12 20 7 6 41 6 7 54 37 15
2022 Administration and operations 9 17 24 18 19 7 6 43 30 1645
2022 Human resources 9 18 27 21 13 5 5 38 31 560
2022 Financial management 8 17 27 25 17 3 3 44 27 520
2022 Procurement 9 18 24 21 18 5 6 43 30 1310
2022 Real property 10 22 27 21 13 3 4 37 35 1090
2022 Material management 8 19 35 18 10 2 9 31 30 40
2022 Information management 6 18 22 27 16 3 7 48 27 185
2022 Information technology 12 16 24 22 19 3 4 43 31 415
2022 Internal audit 9 18 25 15 17 8 8 38 32 60
2022 Evaluation 11 27 26 10 14 2 11 28 43 35
2022 Data sciences 11 29 20 19 14 2 5 35 43 45
2022 Policy 15 19 29 22 12 2 1 35 35 175
2022 Project management 9 19 27 22 16 3 5 40 31 685
2022 Other services to the public 5 12 22 18 25 9 8 52 21 305
2022 None of the above 7 13 21 21 20 8 10 50 25 605
2020 Client contact centre 6 17 25 20 22 7 4 47 25 950
2020 Compliance, inspection and enforcement 9 7 23 28 24 3 6 57 17 85
2020 Communications or public affairs 5 13 24 25 24 6 3 54 20 400
2020 Access to information and privacy 5 8 27 32 18 6 3 56 14 60
2020 Security 10 15 25 26 21 1 2 48 26 260
2020 Science and technology 6 10 28 27 19 5 5 51 18 105
2020 Library services 5 15 20 25 35 0 0 60 20 20
2020 Legal services 5 5 30 10 40 0 10 56 11 20
2020 Administration and operations 6 13 22 28 24 5 3 56 20 2040
2020 Human resources 7 17 27 24 17 5 3 45 26 665
2020 Financial management 7 16 24 29 19 3 3 51 24 585
2020 Procurement 6 11 22 30 23 4 3 57 19 1370
2020 Real property 9 18 24 27 17 3 3 47 28 1420
2020 Material management 2 11 26 36 15 10 2 57 14 55
2020 Information management 8 13 13 31 22 7 6 62 24 270
2020 Information technology 7 16 25 29 17 3 2 49 24 460
2020 Internal audit 15 12 18 21 31 2 1 54 27 65
2020 Evaluation 7 7 16 42 21 4 4 67 15 25
2020 Data sciences 11 20 16 35 12 0 7 50 33 45
2020 Policy 11 16 28 26 13 4 3 42 28 180
2020 Project management 5 13 29 29 17 3 3 49 20 750
2020 Other services to the public 5 7 20 34 25 7 2 65 13 305
2020 None of the above 3 9 20 27 28 8 4 63 15 830
2019 Client contact centre 20 23 23 15 13 4 2 30 46 890
2019 Compliance, inspection and enforcement 12 17 22 21 22 5 2 45 31 100
2019 Communications or public affairs 8 16 27 25 14 5 3 44 27 385
2019 Access to information and privacy 14 27 18 22 13 1 6 37 44 65
2019 Security 21 26 21 16 9 2 4 26 51 225
2019 Science and technology 9 23 22 26 16 4 1 44 33 100
2019 Library services 8 4 24 38 15 6 4 60 13 25
2019 Legal services 20 36 15 15 7 8 0 24 60 25
2019 Administration and operations 11 18 27 20 18 4 4 40 31 1870
2019 Human resources 20 23 23 18 11 3 2 30 45 670
2019 Financial management 12 21 28 22 13 2 2 37 34 595
2019 Procurement 8 17 26 24 19 4 2 46 26 1235
2019 Real property 14 21 28 21 11 3 2 34 36 1300
2019 Material management 8 11 21 23 32 3 1 58 20 55
2019 Information management 9 25 24 21 15 3 3 38 37 240
2019 Information technology 9 24 28 21 15 2 2 37 34 450
2019 Internal audit 7 27 21 28 15 1 0 44 35 65
2019 Evaluation 23 28 12 24 8 4 0 33 54 25
2019 Data sciences 6 13 18 23 36 2 2 62 20 45
2019 Policy 12 19 29 27 9 1 3 37 33 160
2019 Project management 13 19 27 24 12 2 2 38 34 630
2019 Other services to the public 6 15 19 27 24 4 4 56 23 365
2019 None of the above 10 14 23 23 20 6 4 48 27 830

Question 19f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 8 14 29 21 17 3 8 42 25 1015
2024 Intelligence analysts 3 36 23 8 30 0 0 37 39 55
2024 Compliance, inspection and enforcement 11 25 32 22 9 1 1 32 36 90
2024 Communications or public affairs 13 22 37 11 12 3 3 24 37 335
2024 Access to information and privacy 2 6 37 24 16 3 12 48 9 50
2024 Security 15 18 32 17 10 2 5 29 36 225
2024 Science and technology 13 16 37 22 8 2 2 31 31 100
2024 Library services 14 32 13 26 8 0 7 37 50 15
2024 Legal services 21 23 28 8 15 0 4 24 46 35
2024 Administration and operations 11 19 31 19 14 2 4 35 32 2125
2024 Human resources 12 19 36 18 10 2 3 29 33 695
2024 Financial management 11 18 36 17 13 2 3 31 31 535
2024 Procurement 19 25 29 13 9 1 3 24 46 1385
2024 Real property 18 29 31 11 7 1 2 19 49 1280
2024 Material management 14 18 23 32 11 0 2 44 32 45
2024 Information management 7 22 26 17 24 1 4 43 30 185
2024 Information technology 18 25 28 14 9 3 4 24 46 400
2024 Internal audit 2 21 43 26 4 0 3 32 24 55
2024 Evaluation 8 16 47 17 8 0 4 26 25 30
2024 Data sciences 13 20 35 18 7 0 7 27 36 60
2024 Policy 15 25 27 19 10 2 1 30 41 215
2024 Project management 21 27 32 11 6 1 2 18 50 730
2024 Other services to the public 9 15 30 18 17 7 5 39 26 350
2024 None of the above 13 22 28 14 13 4 6 30 39 830
2022 Client contact centre 8 18 28 17 17 4 7 39 29 825
2022 Compliance, inspection and enforcement 15 13 34 14 16 2 6 32 31 90
2022 Communications or public affairs 12 22 33 14 12 2 5 28 37 380
2022 Access to information and privacy 0 12 33 21 25 1 7 50 14 65
2022 Security 14 17 26 19 17 1 5 39 33 190
2022 Science and technology 12 29 37 11 9 0 2 21 41 105
2022 Library services 4 16 33 24 16 6 0 43 22 20
2022 Legal services 12 5 9 14 38 13 8 66 22 15
2022 Administration and operations 10 18 31 19 16 2 4 37 30 1650
2022 Human resources 10 20 30 21 12 2 5 35 32 560
2022 Financial management 7 17 36 21 15 2 2 38 25 520
2022 Procurement 14 22 32 15 12 2 2 28 38 1310
2022 Real property 17 27 32 13 7 2 2 21 45 1090
2022 Material management 16 21 38 20 5 0 0 25 37 40
2022 Information management 6 14 30 23 18 3 6 45 22 185
2022 Information technology 18 21 32 14 9 3 3 25 41 415
2022 Internal audit 10 15 32 20 14 8 1 38 27 60
2022 Evaluation 12 26 27 14 11 5 6 28 42 35
2022 Data sciences 10 16 42 21 9 0 2 30 27 45
2022 Policy 17 23 33 13 8 2 4 22 43 175
2022 Project management 19 26 32 11 8 2 2 19 47 685
2022 Other services to the public 8 18 26 20 15 5 8 39 31 305
2022 None of the above 11 17 29 16 14 4 8 35 32 605
2020 Client contact centre 6 16 31 23 18 3 3 44 23 950
2020 Compliance, inspection and enforcement 13 19 35 22 8 1 0 31 33 85
2020 Communications or public affairs 11 24 31 18 10 2 3 30 37 400
2020 Access to information and privacy 3 23 23 22 20 2 7 46 29 60
2020 Security 11 17 27 24 17 2 0 42 30 260
2020 Science and technology 17 26 32 13 9 2 2 22 44 110
2020 Library services 10 25 30 10 25 0 0 35 35 20
2020 Legal services 6 17 22 17 16 11 11 43 29 20
2020 Administration and operations 7 19 33 22 16 2 2 39 27 2045
2020 Human resources 11 17 34 21 13 2 1 36 29 670
2020 Financial management 6 16 41 23 12 1 1 36 22 585
2020 Procurement 9 18 35 21 14 2 1 36 29 1380
2020 Real property 14 26 31 16 9 2 1 26 41 1425
2020 Material management 5 24 42 18 8 3 0 27 30 55
2020 Information management 11 12 29 26 19 3 1 46 24 270
2020 Information technology 15 25 33 14 10 3 1 24 41 465
2020 Internal audit 9 16 34 22 16 3 0 39 26 70
2020 Evaluation 10 4 51 28 7 0 0 35 14 25
2020 Data sciences 18 16 31 15 16 4 0 32 35 45
2020 Policy 18 24 29 17 10 2 0 28 43 180
2020 Project management 17 29 28 16 7 2 1 24 47 755
2020 Other services to the public 7 15 32 24 18 3 1 44 23 305
2020 None of the above 10 18 27 23 15 4 2 41 30 830
2019 Client contact centre 9 18 30 22 15 3 3 39 29 895
2019 Compliance, inspection and enforcement 13 23 24 21 14 3 2 37 38 100
2019 Communications or public affairs 13 25 29 17 10 3 2 29 41 390
2019 Access to information and privacy 9 24 24 29 14 0 0 43 32 65
2019 Security 16 19 28 22 11 1 3 35 36 230
2019 Science and technology 19 31 27 14 5 4 0 20 52 100
2019 Library services 15 8 43 4 21 0 9 27 25 25
2019 Legal services 7 21 31 22 7 8 4 33 32 25
2019 Administration and operations 10 21 32 20 13 2 2 34 33 1870
2019 Human resources 10 24 34 17 11 3 2 29 36 665
2019 Financial management 9 21 36 21 9 2 1 31 31 600
2019 Procurement 11 22 34 18 11 2 1 30 35 1240
2019 Real property 21 28 30 12 7 2 1 19 50 1300
2019 Material management 13 24 21 17 24 0 0 41 38 60
2019 Information management 11 21 31 21 13 3 1 35 33 240
2019 Information technology 16 30 31 12 8 3 2 21 47 450
2019 Internal audit 9 25 26 30 9 1 0 40 34 65
2019 Evaluation 11 24 48 8 8 0 0 16 36 25
2019 Data sciences 19 19 25 12 21 0 4 34 39 45
2019 Policy 11 24 35 17 11 1 1 29 36 160
2019 Project management 21 28 33 11 5 1 1 17 49 635
2019 Other services to the public 10 19 26 20 17 4 4 40 32 365
2019 None of the above 13 19 30 16 15 3 3 33 34 830

Question 19g. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 8 20 33 15 17 1 6 35 30 1015
2024 Intelligence analysts 15 24 24 21 15 0 2 37 40 55
2024 Compliance, inspection and enforcement 11 19 35 25 11 0 1 35 29 90
2024 Communications or public affairs 11 22 38 17 11 0 0 28 34 335
2024 Access to information and privacy 3 11 34 31 8 2 11 45 17 50
2024 Security 15 18 35 18 11 0 3 30 34 225
2024 Science and technology 3 11 36 26 18 3 3 47 15 100
2024 Library services 12 14 35 24 8 0 7 34 28 15
2024 Legal services 5 30 26 12 25 0 2 38 35 35
2024 Administration and operations 8 21 33 19 14 1 4 35 30 2125
2024 Human resources 6 17 39 23 12 1 2 36 24 695
2024 Financial management 8 16 38 19 15 1 3 35 25 535
2024 Procurement 9 19 35 22 12 1 3 35 28 1390
2024 Real property 7 16 37 25 12 0 2 39 24 1280
2024 Material management 5 9 37 39 8 0 2 47 14 45
2024 Information management 7 14 28 25 21 0 5 49 21 185
2024 Information technology 5 12 29 30 20 2 3 53 17 400
2024 Internal audit 5 15 44 26 6 0 3 33 21 55
2024 Evaluation 5 31 50 12 3 0 0 14 36 30
2024 Data sciences 10 11 42 26 6 0 5 34 22 60
2024 Policy 8 19 33 19 18 1 2 38 28 215
2024 Project management 6 17 33 23 15 0 4 40 25 730
2024 Other services to the public 6 19 31 22 16 2 3 40 27 350
2024 None of the above 9 21 34 20 11 1 4 33 31 835
2022 Client contact centre 7 15 32 22 18 1 6 43 23 825
2022 Compliance, inspection and enforcement 4 15 31 35 11 0 4 48 20 90
2022 Communications or public affairs 6 19 39 22 11 0 2 35 26 380
2022 Access to information and privacy 5 4 29 36 21 2 5 60 9 65
2022 Security 6 15 26 28 22 2 2 52 22 190
2022 Science and technology 4 14 31 34 14 1 3 49 18 105
2022 Library services 0 18 45 32 5 0 0 37 18 20
2022 Legal services 6 14 25 13 27 7 8 46 24 15
2022 Administration and operations 5 16 33 24 18 1 4 44 22 1650
2022 Human resources 3 12 32 30 19 1 2 51 16 565
2022 Financial management 3 10 36 32 16 1 2 50 13 520
2022 Procurement 6 13 34 26 16 1 2 44 21 1310
2022 Real property 3 11 39 31 14 1 2 45 14 1090
2022 Material management 6 11 32 35 11 0 5 48 18 40
2022 Information management 4 9 38 25 19 0 5 46 13 185
2022 Information technology 3 8 32 35 18 1 3 55 12 415
2022 Internal audit 1 22 33 24 18 1 0 43 24 60
2022 Evaluation 0 16 20 39 21 0 3 62 17 35
2022 Data sciences 6 14 36 27 14 0 2 43 21 45
2022 Policy 7 14 37 24 17 0 1 42 21 175
2022 Project management 4 11 35 33 16 0 2 50 15 680
2022 Other services to the public 8 18 33 23 13 1 4 38 27 305
2022 None of the above 9 17 33 21 17 1 3 39 27 605
2020 Client contact centre 8 20 32 23 16 0 1 39 28 955
2020 Compliance, inspection and enforcement 12 18 33 32 6 0 0 38 30 85
2020 Communications or public affairs 8 31 38 16 6 0 0 22 40 395
2020 Access to information and privacy 5 18 31 26 21 0 0 47 23 60
2020 Security 8 22 35 22 13 0 0 35 30 260
2020 Science and technology 13 13 41 21 10 1 1 32 26 105
2020 Library services 15 35 40 5 5 0 0 10 50 20
2020 Legal services 16 5 37 16 21 5 0 39 22 20
2020 Administration and operations 7 20 35 23 13 1 1 37 27 2050
2020 Human resources 7 20 39 21 12 0 1 34 27 670
2020 Financial management 5 19 39 26 9 1 1 36 24 585
2020 Procurement 8 20 38 21 12 1 1 34 28 1380
2020 Real property 7 19 38 23 11 1 1 35 26 1420
2020 Material management 2 19 41 28 10 2 0 38 20 55
2020 Information management 8 12 35 29 17 0 0 46 19 270
2020 Information technology 3 16 34 32 14 1 1 46 19 465
2020 Internal audit 9 24 40 16 12 0 0 28 32 70
2020 Evaluation 3 17 41 24 14 0 0 39 20 25
2020 Data sciences 16 11 31 27 11 4 0 39 28 45
2020 Policy 8 20 37 26 8 1 0 35 28 180
2020 Project management 7 20 40 24 8 1 1 32 27 755
2020 Other services to the public 8 22 40 19 10 0 0 30 30 305
2020 None of the above 9 23 35 21 10 1 1 31 33 835
2019 Client contact centre 10 20 32 21 14 2 2 36 31 895
2019 Compliance, inspection and enforcement 12 17 36 23 10 0 2 33 29 100
2019 Communications or public affairs 12 25 36 18 7 1 1 25 38 390
2019 Access to information and privacy 6 16 28 35 14 0 1 49 23 65
2019 Security 18 15 31 21 12 0 2 33 35 230
2019 Science and technology 11 30 32 17 10 0 1 27 41 100
2019 Library services 14 29 34 17 6 0 0 23 43 25
2019 Legal services 7 19 28 36 10 0 0 46 26 25
2019 Administration and operations 10 21 33 22 12 0 2 35 31 1880
2019 Human resources 10 21 33 21 12 1 1 35 32 670
2019 Financial management 11 18 33 28 10 1 0 38 29 600
2019 Procurement 10 25 33 18 12 1 1 31 36 1235
2019 Real property 12 22 35 20 10 1 1 30 34 1305
2019 Material management 17 17 31 16 20 0 0 35 33 60
2019 Information management 6 23 34 24 12 0 1 37 29 245
2019 Information technology 8 15 32 28 14 1 2 43 24 445
2019 Internal audit 6 24 33 25 7 1 3 34 32 65
2019 Evaluation 8 40 27 21 4 0 0 25 47 25
2019 Data sciences 6 29 33 22 7 0 2 30 36 45
2019 Policy 13 24 32 19 11 1 1 30 38 160
2019 Project management 14 23 34 21 8 0 1 28 37 635
2019 Other services to the public 12 21 27 21 16 2 2 38 34 370
2019 None of the above 12 22 30 20 12 1 2 34 35 835

Question 39. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 25 33 21 12 7 2 0 59 20 1015
2024 Intelligence analysts 14 40 18 15 12 2 0 54 27 50
2024 Compliance, inspection and enforcement 17 19 32 19 11 2 0 37 31 90
2024 Communications or public affairs 6 33 19 25 15 2 0 40 41 335
2024 Access to information and privacy 23 25 16 29 6 1 0 49 35 50
2024 Security 15 35 21 13 14 3 0 52 27 225
2024 Science and technology 10 33 28 16 9 2 2 45 26 100
2024 Library services 9 12 33 17 30 0 0 20 47 15
2024 Legal services 8 31 16 24 20 0 0 39 44 35
2024 Administration and operations 19 33 20 15 10 2 0 54 25 2125
2024 Human resources 14 25 21 23 14 3 1 41 38 695
2024 Financial management 15 33 23 15 10 3 0 50 26 535
2024 Procurement 15 27 18 20 18 1 0 42 39 1390
2024 Real property 12 30 21 21 14 2 0 43 36 1280
2024 Material management 19 27 15 26 7 7 0 49 35 45
2024 Information management 22 34 20 12 11 2 0 56 23 185
2024 Information technology 14 26 26 16 14 4 0 42 31 400
2024 Internal audit 11 32 18 19 8 12 0 49 31 55
2024 Evaluation 24 28 21 15 5 7 0 56 21 30
2024 Data sciences 13 40 21 8 11 7 0 57 20 60
2024 Policy 9 30 20 20 18 2 0 40 39 215
2024 Project management 11 30 22 21 13 1 0 42 35 730
2024 Other services to the public 22 30 23 13 7 3 0 55 21 350
2024 None of the above 16 25 18 19 16 5 0 43 37 835
2022 Client contact centre 23 38 21 11 5 3 0 62 16 825
2022 Compliance, inspection and enforcement 23 39 19 10 7 1 0 63 17 90
2022 Communications or public affairs 13 34 19 21 10 4 0 49 32 380
2022 Access to information and privacy 24 44 18 7 3 3 0 71 11 65
2022 Security 16 37 17 19 10 2 0 54 29 190
2022 Science and technology 14 40 22 16 8 0 1 54 24 105
2022 Library services 16 35 0 11 26 12 0 58 42 20
2022 Legal services 25 26 6 12 15 15 0 60 33 15
2022 Administration and operations 24 35 17 14 7 3 0 61 22 1650
2022 Human resources 19 39 15 17 6 3 0 60 24 565
2022 Financial management 22 41 19 13 4 2 0 64 17 520
2022 Procurement 21 34 17 16 10 3 0 56 26 1315
2022 Real property 17 36 23 16 7 1 0 54 23 1090
2022 Material management 22 36 21 4 15 2 0 60 19 40
2022 Information management 22 41 15 12 9 1 0 64 21 185
2022 Information technology 17 35 19 17 10 2 0 53 28 415
2022 Internal audit 18 36 16 20 6 3 0 56 27 60
2022 Evaluation 21 26 24 19 8 3 0 48 28 35
2022 Data sciences 12 22 27 21 10 8 0 37 34 45
2022 Policy 12 25 22 23 14 3 0 39 39 175
2022 Project management 17 35 21 16 9 3 0 53 25 685
2022 Other services to the public 24 30 20 14 9 4 0 56 24 305
2022 None of the above 17 29 20 17 12 4 0 49 31 605
2020 Client contact centre 32 40 16 8 2 2 0 73 11 950
2020 Compliance, inspection and enforcement 22 38 19 14 5 1 0 61 20 85
2020 Communications or public affairs 16 39 17 16 7 5 0 58 24 400
2020 Access to information and privacy 35 41 8 11 3 2 0 77 15 60
2020 Security 23 39 20 11 6 2 0 63 17 260
2020 Science and technology 19 38 23 10 4 5 0 60 15 105
2020 Library services 20 35 15 20 5 5 0 58 26 20
2020 Legal services 39 30 15 10 0 5 0 73 11 20
2020 Administration and operations 29 41 16 10 3 1 0 71 13 2045
2020 Human resources 27 40 20 8 3 2 0 68 12 660
2020 Financial management 28 43 17 8 2 2 0 73 9 590
2020 Procurement 27 40 18 10 2 2 0 69 13 1380
2020 Real property 23 37 21 12 5 2 0 61 17 1415
2020 Material management 28 32 30 9 2 0 0 59 11 55
2020 Information management 30 43 13 8 4 1 0 75 12 270
2020 Information technology 17 36 22 16 7 2 0 54 24 460
2020 Internal audit 24 39 18 16 1 1 0 64 18 70
2020 Evaluation 35 21 28 9 3 4 0 58 13 25
2020 Data sciences 20 33 20 14 9 5 0 56 24 45
2020 Policy 21 32 20 16 8 2 0 54 25 175
2020 Project management 19 42 19 12 5 3 0 63 17 755
2020 Other services to the public 24 39 19 13 3 2 0 64 17 305
2020 None of the above 21 36 19 14 5 4 0 60 21 830
2019 Client contact centre 22 38 20 12 4 3 0 62 17 900
2019 Compliance, inspection and enforcement 17 38 15 14 10 7 0 59 25 100
2019 Communications or public affairs 13 30 23 23 7 4 0 45 31 385
2019 Access to information and privacy 21 37 19 14 6 3 0 60 21 65
2019 Security 15 35 20 18 9 3 1 52 28 230
2019 Science and technology 6 38 25 23 4 4 0 46 28 100
2019 Library services 14 43 12 18 4 10 0 63 24 25
2019 Legal services 17 44 7 17 8 7 0 66 26 25
2019 Administration and operations 21 37 18 14 8 2 0 59 23 1880
2019 Human resources 17 36 21 17 7 2 0 54 25 670
2019 Financial management 19 37 20 15 5 3 0 58 21 595
2019 Procurement 21 38 20 14 5 1 0 60 19 1235
2019 Real property 15 35 23 17 8 2 0 50 26 1305
2019 Material management 21 42 17 15 4 0 0 63 20 60
2019 Information management 20 30 22 17 8 3 0 52 26 240
2019 Information technology 11 30 26 20 10 4 0 43 31 445
2019 Internal audit 15 33 22 21 4 3 1 51 26 65
2019 Evaluation 8 31 34 12 15 0 0 39 27 25
2019 Data sciences 18 33 12 15 17 5 0 54 33 45
2019 Policy 12 29 23 21 12 4 1 42 34 155
2019 Project management 14 36 22 19 7 3 0 51 27 635
2019 Other services to the public 18 32 23 14 8 4 1 53 23 365
2019 None of the above 17 30 23 17 9 4 0 49 27 830

Diversity and inclusion

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 28 9 4 2 1 0 84 7 1015
2024 Intelligence analysts 43 46 0 10 0 1 0 90 10 55
2024 Compliance, inspection and enforcement 50 29 14 5 2 0 0 80 6 90
2024 Communications or public affairs 50 33 4 7 3 3 0 86 10 335
2024 Access to information and privacy 49 39 8 1 0 3 0 90 1 50
2024 Security 51 28 9 6 5 1 0 79 11 220
2024 Science and technology 47 32 7 11 2 0 1 80 13 100
2024 Library services 30 43 20 0 7 0 0 73 7 15
2024 Legal services 46 12 22 6 12 2 0 60 18 35
2024 Administration and operations 55 28 7 4 4 2 0 85 8 2120
2024 Human resources 55 28 7 6 3 1 1 84 9 700
2024 Financial management 53 29 8 7 3 1 0 83 9 530
2024 Procurement 54 27 9 4 4 1 0 82 9 1385
2024 Real property 44 36 9 7 5 0 0 80 11 1280
2024 Material management 55 25 12 4 4 0 0 80 8 45
2024 Information management 51 26 9 8 5 2 0 78 13 185
2024 Information technology 57 24 8 6 4 0 0 82 10 400
2024 Internal audit 46 24 4 21 6 0 0 70 26 55
2024 Evaluation 63 27 5 3 0 2 0 92 3 30
2024 Data sciences 52 31 3 4 7 2 0 85 12 60
2024 Policy 45 31 12 6 5 1 0 77 11 215
2024 Project management 52 29 7 6 5 1 0 81 12 730
2024 Other services to the public 60 28 5 3 3 1 1 89 6 350
2024 None of the above 53 25 8 5 4 4 1 83 9 830
2022 Client contact centre 57 28 8 4 3 1 0 85 7 825
2022 Compliance, inspection and enforcement 53 34 5 4 3 1 0 87 8 90
2022 Communications or public affairs 56 27 7 5 3 2 0 86 7 380
2022 Access to information and privacy 58 26 12 2 2 0 0 84 4 65
2022 Security 54 29 7 4 4 1 0 84 8 190
2022 Science and technology 48 33 7 3 6 2 1 83 10 105
2022 Library services 44 35 0 0 9 11 0 90 10 20
2022 Legal services 41 34 20 5 0 0 0 75 5 15
2022 Administration and operations 60 26 6 4 2 1 0 87 7 1650
2022 Human resources 65 24 3 3 3 1 0 91 6 565
2022 Financial management 63 25 4 5 2 1 0 89 7 520
2022 Procurement 62 25 5 3 3 1 0 89 6 1310
2022 Real property 57 25 8 5 4 1 0 83 9 1090
2022 Material management 43 37 6 4 10 0 0 80 14 40
2022 Information management 56 30 8 3 2 0 0 86 5 185
2022 Information technology 53 32 7 4 3 1 0 86 7 415
2022 Internal audit 64 23 7 1 5 0 0 87 6 60
2022 Evaluation 57 30 6 3 5 0 0 87 8 35
2022 Data sciences 55 32 5 2 7 0 0 87 8 45
2022 Policy 50 32 8 6 3 1 0 83 8 175
2022 Project management 57 27 7 6 3 0 0 84 9 685
2022 Other services to the public 56 28 7 3 3 3 0 86 6 305
2022 None of the above 58 27 6 3 3 2 0 87 6 610
2020 Client contact centre 56 28 8 5 2 1 0 85 7 950
2020 Compliance, inspection and enforcement 57 24 7 9 2 0 0 81 12 85
2020 Communications or public affairs 56 28 8 3 2 2 0 87 5 400
2020 Access to information and privacy 50 29 8 5 5 3 0 82 10 60
2020 Security 52 26 8 5 8 0 0 79 13 265
2020 Science and technology 57 31 7 2 2 0 1 89 4 110
2020 Library services 35 26 15 15 10 0 0 60 25 20
2020 Legal services 56 39 0 0 5 0 0 95 5 20
2020 Administration and operations 56 27 8 5 3 1 0 84 8 2050
2020 Human resources 64 23 7 4 1 1 0 87 6 665
2020 Financial management 59 27 6 5 2 1 0 87 7 585
2020 Procurement 59 25 7 5 3 1 0 85 8 1385
2020 Real property 51 28 8 7 5 1 0 80 12 1425
2020 Material management 55 22 13 8 3 0 0 76 11 55
2020 Information management 56 28 7 4 2 1 1 86 7 270
2020 Information technology 55 29 7 7 2 0 0 84 9 465
2020 Internal audit 44 31 9 10 6 0 0 75 16 70
2020 Evaluation 51 42 0 4 0 4 0 96 4 25
2020 Data sciences 44 40 4 11 0 0 0 84 11 45
2020 Policy 53 29 7 10 1 1 0 82 11 180
2020 Project management 52 27 8 8 3 1 0 80 11 755
2020 Other services to the public 54 27 10 3 2 2 0 83 6 305
2020 None of the above 51 29 7 5 3 4 0 84 8 835
2019 Client contact centre 49 33 9 5 3 1 0 83 8 895
2019 Compliance, inspection and enforcement 54 25 5 13 3 0 0 79 16 100
2019 Communications or public affairs 51 31 7 5 4 2 0 84 9 385
2019 Access to information and privacy 45 25 10 14 7 0 0 69 21 65
2019 Security 50 28 6 8 7 0 1 79 15 230
2019 Science and technology 39 40 9 8 5 0 0 78 13 100
2019 Library services 46 26 4 17 7 0 0 71 25 25
2019 Legal services 49 24 16 3 4 3 0 76 8 25
2019 Administration and operations 51 29 9 6 4 1 0 80 11 1880
2019 Human resources 51 30 8 5 5 1 1 82 10 665
2019 Financial management 49 32 8 6 4 1 0 82 11 595
2019 Procurement 53 27 8 6 4 1 0 81 11 1235
2019 Real property 47 30 11 6 5 1 0 78 11 1305
2019 Material management 50 25 9 11 5 0 0 75 15 60
2019 Information management 53 32 7 6 1 0 0 85 7 245
2019 Information technology 52 32 7 6 3 0 0 85 8 450
2019 Internal audit 47 24 14 6 6 3 0 73 13 65
2019 Evaluation 47 23 13 4 4 8 0 77 9 25
2019 Data sciences 54 29 2 4 6 5 0 87 10 45
2019 Policy 51 28 10 6 5 0 1 79 10 160
2019 Project management 46 30 11 7 5 1 0 77 12 635
2019 Other services to the public 47 31 9 6 5 0 0 79 12 370
2019 None of the above 50 28 10 6 4 3 0 80 10 835

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 57 30 8 3 2 0 0 87 5 1020
2024 Intelligence analysts 48 40 6 4 2 0 0 88 6 50
2024 Compliance, inspection and enforcement 52 39 6 3 0 0 0 91 3 90
2024 Communications or public affairs 55 35 3 4 2 0 0 90 6 335
2024 Access to information and privacy 58 38 2 3 0 0 0 96 3 50
2024 Security 52 33 7 6 2 0 0 85 8 225
2024 Science and technology 47 39 7 5 1 0 1 87 6 100
2024 Library services 35 58 0 7 0 0 0 93 7 15
2024 Legal services 46 25 14 5 9 0 0 71 15 35
2024 Administration and operations 60 29 5 3 3 0 0 89 6 2125
2024 Human resources 56 35 3 3 2 1 0 91 5 695
2024 Financial management 54 33 6 4 2 0 0 87 7 535
2024 Procurement 60 28 5 5 2 0 0 87 8 1385
2024 Real property 50 35 7 4 3 0 0 86 7 1280
2024 Material management 57 37 0 2 4 0 0 94 6 45
2024 Information management 53 33 8 6 1 0 0 86 6 185
2024 Information technology 60 26 6 5 2 0 0 86 7 400
2024 Internal audit 52 25 4 14 5 0 0 77 19 55
2024 Evaluation 70 24 2 3 0 0 0 95 3 30
2024 Data sciences 59 35 0 4 3 0 0 93 7 60
2024 Policy 53 29 10 5 3 0 0 82 8 215
2024 Project management 57 31 5 5 3 0 0 88 7 730
2024 Other services to the public 61 28 5 3 2 0 0 89 5 350
2024 None of the above 57 29 5 5 2 1 1 88 7 830
2022 Client contact centre 60 29 6 4 2 0 0 89 5 825
2022 Compliance, inspection and enforcement 63 26 5 3 2 0 0 89 5 90
2022 Communications or public affairs 60 31 2 4 1 1 0 92 6 380
2022 Access to information and privacy 61 32 5 2 0 0 0 94 2 65
2022 Security 55 28 8 6 1 0 1 84 8 190
2022 Science and technology 51 40 3 3 3 0 0 92 5 105
2022 Library services 51 29 6 4 5 5 0 84 9 20
2022 Legal services 55 26 7 12 0 0 0 81 12 15
2022 Administration and operations 62 29 4 2 1 0 0 92 4 1650
2022 Human resources 68 25 3 1 1 0 0 94 3 565
2022 Financial management 67 28 2 2 1 0 0 95 3 520
2022 Procurement 66 25 4 3 1 0 0 92 4 1310
2022 Real property 61 28 5 4 2 0 0 89 6 1090
2022 Material management 48 31 4 6 10 0 0 79 16 40
2022 Information management 60 29 5 4 1 0 0 89 5 185
2022 Information technology 58 31 4 5 2 0 0 90 6 415
2022 Internal audit 63 28 5 0 3 0 0 91 3 60
2022 Evaluation 63 32 3 2 0 0 0 95 2 35
2022 Data sciences 66 23 6 0 5 0 0 90 5 45
2022 Policy 60 30 3 3 2 1 1 91 6 175
2022 Project management 62 30 5 2 1 0 0 91 3 685
2022 Other services to the public 60 29 4 4 3 1 0 89 7 305
2022 None of the above 65 26 5 3 1 1 0 91 4 610
2020 Client contact centre 60 31 5 2 1 0 0 92 4 945
2020 Compliance, inspection and enforcement 61 30 6 2 0 0 0 91 2 80
2020 Communications or public affairs 63 28 4 3 1 1 0 92 3 400
2020 Access to information and privacy 58 32 3 5 2 0 0 90 6 60
2020 Security 55 33 5 2 4 1 0 89 6 260
2020 Science and technology 70 22 3 3 2 0 0 92 5 110
2020 Library services 20 45 15 10 10 0 0 65 20 20
2020 Legal services 61 29 0 5 0 0 5 95 5 20
2020 Administration and operations 60 29 6 3 1 0 0 89 5 2045
2020 Human resources 68 26 3 2 1 0 0 94 3 665
2020 Financial management 62 28 6 4 1 0 0 90 4 585
2020 Procurement 65 26 4 3 2 0 0 91 5 1385
2020 Real property 58 27 7 4 4 0 0 86 7 1425
2020 Material management 58 19 16 5 2 0 0 78 6 55
2020 Information management 54 34 8 2 1 1 0 89 3 270
2020 Information technology 59 32 4 3 1 0 0 91 5 465
2020 Internal audit 52 32 7 7 1 0 0 84 9 70
2020 Evaluation 60 29 4 4 0 4 0 92 4 25
2020 Data sciences 53 31 9 7 0 0 0 84 7 45
2020 Policy 61 28 7 4 0 0 0 89 4 180
2020 Project management 59 28 6 5 1 1 0 88 6 755
2020 Other services to the public 56 31 6 4 2 0 0 88 6 305
2020 None of the above 58 32 4 4 1 1 0 91 5 825
2019 Client contact centre 53 33 8 4 1 0 0 86 6 895
2019 Compliance, inspection and enforcement 55 31 9 2 3 0 0 86 5 100
2019 Communications or public affairs 54 34 4 5 2 1 0 88 7 390
2019 Access to information and privacy 42 34 7 11 6 0 0 75 17 65
2019 Security 45 38 8 6 3 0 0 83 9 230
2019 Science and technology 48 38 7 4 3 0 0 86 7 100
2019 Library services 46 39 8 0 7 0 0 84 7 25
2019 Legal services 40 48 4 8 0 0 0 88 8 25
2019 Administration and operations 54 32 6 6 2 0 0 86 8 1880
2019 Human resources 56 30 5 5 3 0 0 87 8 665
2019 Financial management 52 36 5 5 2 0 0 88 7 595
2019 Procurement 54 32 7 5 2 0 0 86 7 1240
2019 Real property 50 35 6 6 2 0 0 85 9 1300
2019 Material management 37 38 13 8 5 0 0 75 12 60
2019 Information management 55 32 6 5 1 0 0 87 7 245
2019 Information technology 54 34 5 4 2 0 0 89 6 450
2019 Internal audit 55 34 6 3 2 0 0 89 5 65
2019 Evaluation 39 33 12 8 8 0 0 72 16 25
2019 Data sciences 66 17 8 4 4 0 0 83 8 45
2019 Policy 60 25 6 7 2 0 0 84 9 160
2019 Project management 52 34 6 6 2 0 0 86 8 635
2019 Other services to the public 50 36 7 5 2 0 0 86 7 370
2019 None of the above 52 32 9 4 2 1 0 85 6 835

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 34 11 3 2 2 1 83 5 1020
2024 Intelligence analysts 43 37 11 7 0 0 1 82 7 55
2024 Compliance, inspection and enforcement 43 37 13 3 2 2 0 82 5 90
2024 Communications or public affairs 48 33 9 5 2 3 0 83 7 335
2024 Access to information and privacy 60 32 4 0 0 2 2 96 0 50
2024 Security 46 32 10 5 3 3 0 81 8 225
2024 Science and technology 46 37 10 5 1 0 1 84 6 100
2024 Library services 23 37 26 14 0 0 0 60 14 15
2024 Legal services 41 25 13 10 9 2 0 67 20 35
2024 Administration and operations 48 32 12 5 2 2 0 81 7 2125
2024 Human resources 50 35 7 4 2 1 1 86 6 700
2024 Financial management 48 34 11 3 2 1 0 84 5 535
2024 Procurement 47 34 10 4 3 2 1 83 7 1385
2024 Real property 42 37 11 6 3 1 0 80 9 1280
2024 Material management 44 46 5 1 4 0 0 89 6 45
2024 Information management 45 33 10 8 2 2 0 80 10 185
2024 Information technology 52 31 9 4 3 1 0 83 7 400
2024 Internal audit 36 43 7 12 2 0 0 79 14 55
2024 Evaluation 45 45 8 3 0 0 0 90 3 30
2024 Data sciences 58 31 5 3 3 0 1 90 5 60
2024 Policy 53 34 7 3 3 0 0 87 6 215
2024 Project management 49 34 8 5 3 1 0 84 8 730
2024 Other services to the public 49 34 8 2 2 4 1 87 5 350
2024 None of the above 45 32 11 5 3 3 2 80 8 830
2022 Client contact centre 45 32 14 4 2 1 1 79 6 825
2022 Compliance, inspection and enforcement 51 35 11 0 2 1 0 87 2 90
2022 Communications or public affairs 48 35 8 3 2 4 0 86 6 380
2022 Access to information and privacy 55 27 10 5 0 0 3 84 5 65
2022 Security 52 29 10 5 2 2 0 82 7 190
2022 Science and technology 49 42 5 1 2 0 1 92 3 105
2022 Library services 44 42 10 0 0 5 0 90 0 20
2022 Legal services 54 13 7 12 6 0 7 73 20 15
2022 Administration and operations 51 32 9 3 1 3 1 86 4 1650
2022 Human resources 56 33 6 3 2 1 0 90 5 565
2022 Financial management 52 35 7 4 1 1 1 88 5 520
2022 Procurement 54 31 8 3 2 2 0 87 5 1310
2022 Real property 51 33 10 3 2 1 0 85 5 1090
2022 Material management 42 34 8 6 8 2 0 78 14 40
2022 Information management 49 32 9 4 3 1 0 83 8 185
2022 Information technology 49 36 9 3 2 0 0 86 5 415
2022 Internal audit 50 35 5 1 5 3 1 88 7 60
2022 Evaluation 55 35 8 0 2 0 0 90 2 35
2022 Data sciences 63 28 2 6 0 0 0 92 6 45
2022 Policy 55 30 8 4 2 1 0 86 6 175
2022 Project management 49 38 7 4 1 1 0 88 5 685
2022 Other services to the public 47 32 11 5 2 3 0 82 7 305
2022 None of the above 50 32 9 3 2 3 1 85 5 610
2020 Client contact centre 46 33 13 4 2 2 1 81 5 950
2020 Compliance, inspection and enforcement 44 38 11 7 0 0 0 82 7 85
2020 Communications or public affairs 56 30 6 3 1 3 0 89 5 395
2020 Access to information and privacy 48 35 7 7 2 2 0 85 8 60
2020 Security 48 35 7 5 4 2 0 84 9 265
2020 Science and technology 53 36 6 3 1 1 0 90 3 110
2020 Library services 26 53 11 5 5 0 0 79 10 20
2020 Legal services 60 30 0 0 5 5 0 95 5 20
2020 Administration and operations 48 34 11 3 2 3 0 84 5 2030
2020 Human resources 56 31 8 2 1 1 0 88 3 665
2020 Financial management 54 32 9 3 1 0 1 87 4 585
2020 Procurement 52 32 10 3 1 2 0 85 4 1380
2020 Real property 48 35 9 4 3 1 0 84 7 1420
2020 Material management 39 32 26 2 2 0 0 71 3 55
2020 Information management 49 37 9 3 2 0 0 86 5 270
2020 Information technology 49 36 9 3 1 1 0 86 5 465
2020 Internal audit 36 45 13 4 1 0 0 81 6 65
2020 Evaluation 51 45 0 0 4 0 0 96 4 25
2020 Data sciences 55 27 14 5 0 0 0 82 5 45
2020 Policy 53 35 7 4 1 0 0 88 5 180
2020 Project management 48 37 9 4 1 1 0 86 5 750
2020 Other services to the public 43 35 15 4 2 1 1 79 6 305
2020 None of the above 44 36 11 3 2 3 1 83 5 830
2019 Client contact centre 39 36 16 4 1 2 1 78 5 900
2019 Compliance, inspection and enforcement 39 42 13 3 1 2 0 83 4 100
2019 Communications or public affairs 45 41 8 3 2 1 1 87 5 390
2019 Access to information and privacy 38 43 10 6 3 0 0 81 10 65
2019 Security 41 36 13 2 5 1 0 79 8 230
2019 Science and technology 36 53 6 5 0 0 0 89 5 100
2019 Library services 38 41 9 4 9 0 0 78 13 25
2019 Legal services 49 34 16 0 0 0 0 84 0 25
2019 Administration and operations 44 38 11 4 3 1 1 83 7 1885
2019 Human resources 46 37 9 4 1 1 1 85 5 665
2019 Financial management 46 36 11 3 2 1 0 83 5 595
2019 Procurement 48 33 11 4 2 2 0 83 6 1240
2019 Real property 44 38 10 4 2 1 0 83 7 1310
2019 Material management 41 43 8 3 3 2 0 86 6 60
2019 Information management 47 38 10 3 0 1 1 86 3 245
2019 Information technology 46 39 9 2 2 1 0 87 4 450
2019 Internal audit 41 44 7 3 2 0 3 88 5 65
2019 Evaluation 30 49 8 4 4 4 0 83 9 25
2019 Data sciences 52 33 4 2 4 5 0 89 7 45
2019 Policy 59 23 7 5 3 2 1 85 8 160
2019 Project management 45 37 11 4 2 0 0 83 7 635
2019 Other services to the public 40 37 14 6 1 1 1 78 7 365
2019 None of the above 40 36 14 4 3 3 1 79 7 835

Question 47. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 41 34 13 4 3 4 1 78 8 1020
2024 Intelligence analysts 28 45 11 12 5 0 0 72 16 55
2024 Compliance, inspection and enforcement 24 39 19 9 4 5 0 66 13 90
2024 Communications or public affairs 25 44 13 9 5 5 0 72 15 335
2024 Access to information and privacy 40 38 9 6 1 5 0 83 7 50
2024 Security 40 33 9 8 7 3 0 76 15 225
2024 Science and technology 31 45 12 6 5 1 1 77 11 100
2024 Library services 20 33 15 0 21 12 0 60 24 15
2024 Legal services 19 25 20 6 18 2 9 50 27 35
2024 Administration and operations 42 34 12 5 4 3 0 78 10 2125
2024 Human resources 35 41 14 5 3 1 1 78 8 695
2024 Financial management 31 46 10 6 4 2 0 79 11 535
2024 Procurement 34 35 14 8 6 2 0 71 15 1385
2024 Real property 29 40 15 9 6 2 0 70 15 1280
2024 Material management 37 41 13 3 6 0 0 78 9 45
2024 Information management 34 39 12 7 6 1 0 74 13 185
2024 Information technology 38 32 17 5 5 3 0 72 11 400
2024 Internal audit 31 42 3 18 4 2 0 74 22 55
2024 Evaluation 46 35 8 5 2 4 0 84 8 30
2024 Data sciences 39 38 13 4 4 0 2 78 8 60
2024 Policy 23 41 13 11 8 2 0 66 20 215
2024 Project management 30 41 16 8 4 2 0 72 12 730
2024 Other services to the public 40 36 12 5 3 3 1 80 8 350
2024 None of the above 34 32 15 7 6 6 1 70 14 835
2022 Client contact centre 40 35 13 5 4 3 0 78 9 825
2022 Compliance, inspection and enforcement 43 40 11 4 1 0 1 84 5 90
2022 Communications or public affairs 28 42 12 7 4 6 0 76 12 380
2022 Access to information and privacy 43 44 13 0 0 0 0 87 0 65
2022 Security 40 34 15 6 4 1 0 75 11 190
2022 Science and technology 35 42 10 3 6 3 1 81 9 105
2022 Library services 27 25 17 5 15 11 0 58 22 20
2022 Legal services 38 11 7 19 9 15 0 59 33 15
2022 Administration and operations 45 35 11 4 2 3 0 82 6 1650
2022 Human resources 43 39 10 4 2 2 0 84 6 565
2022 Financial management 45 39 10 4 2 1 0 84 6 520
2022 Procurement 45 34 11 4 3 2 0 81 7 1315
2022 Real property 38 39 13 5 3 2 0 79 8 1090
2022 Material management 48 27 23 0 0 2 0 77 0 40
2022 Information management 35 44 11 6 2 1 0 80 9 185
2022 Information technology 35 40 13 6 4 2 1 76 10 415
2022 Internal audit 46 33 12 6 2 1 0 80 8 60
2022 Evaluation 31 51 11 5 2 0 0 82 7 35
2022 Data sciences 40 43 11 2 2 2 0 85 4 45
2022 Policy 31 36 12 10 6 5 0 70 17 175
2022 Project management 38 38 13 7 2 2 0 78 9 685
2022 Other services to the public 38 37 10 8 4 2 1 77 13 305
2022 None of the above 37 33 14 5 5 5 0 75 10 610
2020 Client contact centre 44 36 11 4 2 3 0 83 6 950
2020 Compliance, inspection and enforcement 33 47 12 4 4 0 0 81 7 80
2020 Communications or public affairs 29 43 11 8 3 5 1 77 12 395
2020 Access to information and privacy 40 35 5 10 2 8 0 82 12 60
2020 Security 46 35 11 4 3 1 0 82 7 260
2020 Science and technology 39 39 12 5 2 4 0 81 7 105
2020 Library services 24 26 30 10 5 5 0 53 15 20
2020 Legal services 62 24 5 5 0 5 0 90 5 20
2020 Administration and operations 50 34 9 3 2 2 0 86 5 2050
2020 Human resources 47 39 9 2 2 1 0 86 4 670
2020 Financial management 49 38 8 3 1 1 0 88 4 590
2020 Procurement 47 35 12 3 2 2 0 83 5 1380
2020 Real property 42 38 12 4 2 2 0 81 7 1425
2020 Material management 42 26 21 6 3 2 0 69 10 55
2020 Information management 49 36 8 4 1 2 0 86 6 270
2020 Information technology 42 40 11 3 2 2 0 84 5 465
2020 Internal audit 40 38 15 3 1 3 0 80 5 70
2020 Evaluation 48 38 7 0 3 4 0 89 3 25
2020 Data sciences 44 33 7 7 5 2 3 81 12 45
2020 Policy 31 41 11 10 4 3 0 74 15 180
2020 Project management 41 41 12 5 2 1 0 82 6 755
2020 Other services to the public 39 39 11 6 2 2 0 80 9 305
2020 None of the above 37 38 13 4 2 4 0 79 7 830
2019 Client contact centre 41 37 12 5 2 3 0 80 7 895
2019 Compliance, inspection and enforcement 37 39 13 6 2 2 0 78 8 95
2019 Communications or public affairs 27 43 14 8 3 4 0 73 12 390
2019 Access to information and privacy 42 33 16 3 5 1 0 76 8 65
2019 Security 37 39 13 5 4 2 0 79 8 230
2019 Science and technology 31 44 15 5 3 1 0 76 8 100
2019 Library services 28 29 25 4 9 4 0 61 14 25
2019 Legal services 37 32 19 4 0 8 0 75 4 25
2019 Administration and operations 46 36 11 4 2 1 0 83 6 1880
2019 Human resources 42 41 11 3 1 1 0 85 4 665
2019 Financial management 43 40 11 3 1 1 0 85 5 595
2019 Procurement 42 38 12 5 1 2 0 81 6 1240
2019 Real property 37 40 14 5 2 1 0 78 8 1305
2019 Material management 38 46 14 0 0 2 0 86 0 60
2019 Information management 43 35 12 6 1 2 1 79 8 245
2019 Information technology 38 43 11 4 2 3 0 84 6 450
2019 Internal audit 40 40 7 8 1 3 0 83 9 65
2019 Evaluation 16 60 8 8 4 4 0 79 12 25
2019 Data sciences 42 44 2 4 4 4 0 90 8 45
2019 Policy 32 40 11 8 4 4 0 75 13 155
2019 Project management 34 44 12 6 3 1 0 80 9 635
2019 Other services to the public 37 38 13 6 2 3 1 77 9 365
2019 None of the above 36 37 14 7 3 4 0 75 10 830

Question 48. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes individuals who have an array of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. This includes but is not limited to differences in ethnicity or race, culture, religion, disability, sexual orientation, gender identity, age, educational background, region, and marital or parental status.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 32 12 3 2 8 1 82 5 1015
2024 Intelligence analysts 33 42 12 4 0 6 3 82 5 55
2024 Compliance, inspection and enforcement 27 42 17 5 0 8 1 76 5 90
2024 Communications or public affairs 28 42 12 4 2 11 1 80 7 335
2024 Access to information and privacy 36 44 9 3 0 8 0 87 3 50
2024 Security 40 28 18 2 3 9 0 75 5 225
2024 Science and technology 36 35 20 2 3 2 2 74 6 100
2024 Library services 23 30 7 28 7 5 0 56 36 15
2024 Legal services 27 29 23 10 6 5 0 59 17 35
2024 Administration and operations 43 34 11 3 2 6 1 83 6 2125
2024 Human resources 38 39 10 5 1 5 1 82 7 695
2024 Financial management 38 40 7 5 2 8 1 85 7 535
2024 Procurement 37 33 13 5 2 9 1 78 8 1390
2024 Real property 34 37 15 4 3 6 1 77 8 1280
2024 Material management 40 43 8 0 4 3 2 87 4 45
2024 Information management 39 35 12 5 1 7 2 80 7 185
2024 Information technology 35 34 13 4 4 7 3 77 9 400
2024 Internal audit 24 47 3 2 3 21 0 90 6 55
2024 Evaluation 51 33 0 0 5 8 3 95 5 30
2024 Data sciences 43 33 9 5 4 6 0 81 9 60
2024 Policy 27 36 13 10 4 10 0 70 16 215
2024 Project management 33 37 14 5 3 8 0 76 8 730
2024 Other services to the public 44 34 8 2 1 9 2 88 3 350
2024 None of the above 37 28 10 4 3 15 2 78 9 830
2022 Client contact centre 40 34 13 2 2 7 1 81 5 825
2022 Compliance, inspection and enforcement 44 34 11 5 2 3 1 82 7 90
2022 Communications or public affairs 27 36 13 6 3 15 1 74 11 380
2022 Access to information and privacy 47 34 6 4 2 6 1 87 6 65
2022 Security 32 36 18 3 2 7 2 75 5 190
2022 Science and technology 35 39 13 4 3 5 0 78 8 105
2022 Library services 21 25 10 10 6 28 0 65 22 20
2022 Legal services 44 6 5 0 15 29 0 71 22 15
2022 Administration and operations 46 32 11 3 1 6 0 84 4 1650
2022 Human resources 45 37 10 4 1 2 1 85 5 565
2022 Financial management 44 39 10 2 0 5 0 87 3 515
2022 Procurement 45 31 11 3 2 7 1 82 5 1315
2022 Real property 40 37 12 3 2 5 1 82 5 1090
2022 Material management 35 27 20 6 6 7 0 66 12 40
2022 Information management 38 36 15 4 1 6 1 79 5 185
2022 Information technology 40 33 13 3 2 8 1 80 5 415
2022 Internal audit 37 43 11 0 3 6 0 85 3 60
2022 Evaluation 38 39 11 7 0 4 0 81 8 35
2022 Data sciences 40 30 18 0 4 8 0 76 4 45
2022 Policy 27 37 15 9 4 8 0 70 14 175
2022 Project management 39 34 14 5 2 5 1 78 7 685
2022 Other services to the public 38 35 11 4 1 10 1 83 5 305
2022 None of the above 36 31 13 4 2 13 1 78 7 605
2020 Client contact centre 48 33 11 3 1 3 1 84 4 955
2020 Compliance, inspection and enforcement 35 42 17 4 1 1 0 78 5 85
2020 Communications or public affairs 35 36 12 3 2 12 1 81 5 400
2020 Access to information and privacy 49 38 3 0 3 7 0 93 4 60
2020 Security 50 27 12 5 2 4 1 80 7 260
2020 Science and technology 39 38 16 2 2 4 1 80 4 110
2020 Library services 29 45 10 5 0 10 0 83 5 20
2020 Legal services 62 19 9 0 0 5 5 90 0 20
2020 Administration and operations 53 31 10 2 2 2 0 86 4 2045
2020 Human resources 49 36 8 3 2 2 0 87 5 665
2020 Financial management 51 35 10 1 1 3 0 88 3 585
2020 Procurement 51 31 10 3 1 3 0 85 4 1385
2020 Real property 44 33 14 4 2 3 0 79 6 1425
2020 Material management 47 34 16 0 0 3 0 83 0 55
2020 Information management 47 37 12 1 1 2 0 86 2 270
2020 Information technology 43 37 12 2 1 5 0 84 3 465
2020 Internal audit 47 37 12 1 0 3 0 86 2 70
2020 Evaluation 57 29 3 7 0 4 0 89 7 25
2020 Data sciences 38 38 9 7 2 4 3 81 10 45
2020 Policy 37 32 9 11 3 8 1 75 16 180
2020 Project management 44 39 11 2 1 3 0 85 3 755
2020 Other services to the public 40 37 15 2 1 3 1 80 4 305
2020 None of the above 43 31 12 2 2 9 1 82 4 830
2019 Client contact centre 44 36 12 3 2 3 0 83 5 895
2019 Compliance, inspection and enforcement 48 31 12 3 3 4 0 81 6 100
2019 Communications or public affairs 36 38 13 3 2 8 0 81 5 385
2019 Access to information and privacy 53 31 8 2 5 1 0 85 6 65
2019 Security 42 34 13 2 4 4 0 80 6 230
2019 Science and technology 32 48 11 1 3 5 0 84 4 100
2019 Library services 28 50 17 0 4 0 0 79 4 25
2019 Legal services 41 28 20 0 0 7 4 77 0 25
2019 Administration and operations 50 32 11 3 2 2 0 84 4 1875
2019 Human resources 47 36 10 2 1 3 1 86 3 670
2019 Financial management 48 36 10 2 1 2 0 86 3 595
2019 Procurement 48 33 12 3 1 3 0 84 4 1240
2019 Real property 44 34 14 4 2 2 1 80 6 1305
2019 Material management 50 29 14 2 2 5 0 82 3 60
2019 Information management 48 36 8 4 2 2 0 86 6 245
2019 Information technology 45 35 12 3 1 4 0 84 4 450
2019 Internal audit 42 38 11 3 1 3 2 84 5 65
2019 Evaluation 33 51 4 4 4 4 0 88 8 25
2019 Data sciences 49 26 10 2 4 9 0 82 7 45
2019 Policy 36 42 10 4 3 4 0 82 8 160
2019 Project management 38 41 13 4 2 2 0 82 6 635
2019 Other services to the public 45 35 13 3 1 3 1 83 3 365
2019 None of the above 40 33 15 3 2 7 0 79 5 830

Question 53. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 32 7 4 2 0 0 87 6 1015
2024 Intelligence analysts 50 47 2 1 0 0 0 97 1 55
2024 Compliance, inspection and enforcement 41 42 9 5 3 0 0 83 9 90
2024 Communications or public affairs 40 40 11 5 4 1 0 80 9 335
2024 Access to information and privacy 53 42 2 2 1 0 0 95 3 50
2024 Security 50 34 7 5 3 1 0 84 8 225
2024 Science and technology 43 43 7 3 4 0 1 86 6 100
2024 Library services 35 34 6 0 21 4 0 72 22 15
2024 Legal services 42 26 9 18 5 0 0 68 23 35
2024 Administration and operations 54 32 6 4 3 0 0 87 7 2125
2024 Human resources 49 36 7 5 2 0 0 86 7 700
2024 Financial management 46 38 9 4 2 0 0 84 6 530
2024 Procurement 44 36 7 8 4 0 0 81 12 1390
2024 Real property 40 40 9 7 4 0 0 80 11 1280
2024 Material management 52 37 2 5 4 0 0 88 9 45
2024 Information management 47 39 7 5 2 0 0 86 7 185
2024 Information technology 44 34 12 6 4 0 0 78 10 400
2024 Internal audit 40 38 15 5 2 0 0 78 7 55
2024 Evaluation 53 37 5 3 2 0 0 90 5 30
2024 Data sciences 60 24 7 3 6 0 0 84 9 60
2024 Policy 32 40 13 9 5 0 0 73 14 215
2024 Project management 43 40 8 6 3 0 0 83 8 730
2024 Other services to the public 56 30 8 3 2 0 0 87 6 350
2024 None of the above 43 33 10 9 5 0 0 77 14 830
2022 Client contact centre 54 33 7 4 1 0 0 88 5 825
2022 Compliance, inspection and enforcement 55 35 6 2 1 0 0 90 3 90
2022 Communications or public affairs 43 40 7 6 3 0 0 83 10 380
2022 Access to information and privacy 61 32 7 0 0 0 0 93 0 65
2022 Security 53 32 9 2 4 0 0 85 6 190
2022 Science and technology 40 45 7 5 3 0 0 85 7 105
2022 Library services 28 55 6 6 5 0 0 83 10 20
2022 Legal services 54 19 22 5 0 0 0 73 5 15
2022 Administration and operations 60 30 6 3 1 1 0 90 4 1650
2022 Human resources 61 30 4 3 2 0 0 91 4 565
2022 Financial management 57 35 5 3 1 0 0 91 4 515
2022 Procurement 58 31 7 3 2 0 0 89 5 1315
2022 Real property 52 36 7 3 2 0 0 88 5 1090
2022 Material management 47 39 6 5 4 0 0 86 8 40
2022 Information management 48 39 7 4 1 0 0 87 5 185
2022 Information technology 48 37 9 4 2 0 0 85 5 415
2022 Internal audit 47 41 6 5 0 1 0 89 5 60
2022 Evaluation 52 36 3 10 0 0 0 88 10 35
2022 Data sciences 46 39 7 6 2 0 0 85 8 45
2022 Policy 40 38 12 7 2 1 0 79 8 175
2022 Project management 53 35 7 4 1 0 0 88 5 685
2022 Other services to the public 51 34 6 4 5 0 0 86 9 305
2022 None of the above 51 31 8 4 5 1 1 83 9 610
2020 Client contact centre 59 32 4 3 1 0 0 91 4 955
2020 Compliance, inspection and enforcement 54 34 9 1 1 0 0 88 2 85
2020 Communications or public affairs 55 31 7 4 3 0 0 87 6 400
2020 Access to information and privacy 67 23 5 3 0 2 0 92 3 60
2020 Security 57 29 7 4 3 0 0 86 7 265
2020 Science and technology 52 34 8 4 2 0 0 86 6 105
2020 Library services 24 56 10 5 5 0 0 80 10 20
2020 Legal services 57 34 5 0 5 0 0 91 5 20
2020 Administration and operations 64 27 6 2 1 0 0 91 3 2045
2020 Human resources 63 29 6 2 0 0 0 92 2 665
2020 Financial management 62 29 6 2 1 0 0 92 2 585
2020 Procurement 65 26 5 3 1 0 0 91 4 1385
2020 Real property 54 31 9 3 2 0 0 86 5 1425
2020 Material management 58 27 13 2 0 0 0 86 2 55
2020 Information management 61 31 4 3 1 1 0 92 4 270
2020 Information technology 58 32 8 1 1 0 0 90 2 465
2020 Internal audit 54 36 4 4 0 1 0 91 4 70
2020 Evaluation 62 35 0 0 0 4 0 100 0 25
2020 Data sciences 51 31 5 11 2 0 0 82 13 45
2020 Policy 51 33 11 4 1 0 0 84 4 180
2020 Project management 56 31 8 3 1 0 0 88 4 755
2020 Other services to the public 60 31 6 2 1 0 0 91 3 305
2020 None of the above 57 30 7 3 2 1 0 88 5 830
2019 Client contact centre 51 36 8 3 1 0 0 88 4 895
2019 Compliance, inspection and enforcement 49 42 5 3 1 0 0 91 4 100
2019 Communications or public affairs 47 37 11 2 3 0 0 84 4 390
2019 Access to information and privacy 55 28 8 6 3 0 0 83 9 65
2019 Security 46 38 8 3 4 1 0 85 7 230
2019 Science and technology 39 40 14 4 1 2 0 81 5 100
2019 Library services 40 45 5 11 0 0 0 84 11 25
2019 Legal services 42 43 3 12 0 0 0 84 12 25
2019 Administration and operations 56 32 7 3 2 0 0 88 5 1885
2019 Human resources 55 36 5 2 1 0 0 91 3 670
2019 Financial management 54 36 6 2 1 0 0 90 3 600
2019 Procurement 55 32 9 2 1 0 0 87 4 1235
2019 Real property 46 38 9 4 3 0 0 84 7 1305
2019 Material management 57 37 3 2 2 0 0 94 3 60
2019 Information management 51 37 8 4 1 0 0 88 5 245
2019 Information technology 51 34 10 3 2 0 0 85 5 445
2019 Internal audit 49 36 11 3 1 0 0 85 4 65
2019 Evaluation 41 43 4 4 0 8 0 91 4 25
2019 Data sciences 53 27 12 4 2 2 0 82 6 45
2019 Policy 52 27 11 5 4 1 0 80 9 160
2019 Project management 48 36 9 5 1 0 0 85 6 635
2019 Other services to the public 49 33 9 5 2 0 1 83 8 365
2019 None of the above 49 33 10 5 3 0 0 82 7 835

Anti-racism

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 22 14 4 5 10 7 72 11 1020
2024 Intelligence analysts 41 27 7 6 12 2 4 73 19 55
2024 Compliance, inspection and enforcement 35 33 15 8 1 5 3 74 10 90
2024 Communications or public affairs 42 30 9 3 3 5 9 83 7 335
2024 Access to information and privacy 31 29 15 6 3 2 14 71 12 50
2024 Security 46 29 10 4 5 2 3 80 10 225
2024 Science and technology 35 33 10 7 5 8 3 76 13 100
2024 Library services 16 27 13 16 7 6 16 54 29 15
2024 Legal services 33 23 10 8 8 11 8 69 19 35
2024 Administration and operations 44 25 12 4 3 6 5 78 8 2125
2024 Human resources 44 26 8 5 4 8 5 81 10 695
2024 Financial management 38 26 12 6 5 10 3 74 12 535
2024 Procurement 37 26 11 5 5 9 6 75 12 1390
2024 Real property 39 26 14 6 6 5 4 71 14 1280
2024 Material management 41 27 9 4 14 2 3 71 20 45
2024 Information management 34 29 15 9 3 6 5 70 12 185
2024 Information technology 38 24 13 4 5 11 6 74 11 400
2024 Internal audit 33 31 6 6 5 16 3 79 14 55
2024 Evaluation 46 28 9 7 5 3 3 78 13 30
2024 Data sciences 46 19 14 5 5 4 8 73 12 60
2024 Policy 36 29 9 9 3 9 4 75 15 215
2024 Project management 42 28 10 4 5 7 4 78 10 730
2024 Other services to the public 42 24 10 4 3 10 7 79 9 350
2024 None of the above 39 21 14 4 4 10 8 74 9 835
2022 Client contact centre 39 23 13 4 5 9 7 74 10 825
2022 Compliance, inspection and enforcement 55 22 7 6 2 2 6 84 8 90
2022 Communications or public affairs 45 31 8 5 1 5 5 84 7 380
2022 Access to information and privacy 40 26 7 6 3 10 9 81 10 65
2022 Security 48 23 9 3 6 6 6 80 10 190
2022 Science and technology 40 33 7 5 3 5 7 82 9 105
2022 Library services 11 34 10 0 0 28 18 82 0 20
2022 Legal services 41 6 13 7 12 15 6 59 24 15
2022 Administration and operations 48 22 11 4 4 7 4 79 9 1650
2022 Human resources 51 28 7 4 4 4 3 85 8 565
2022 Financial management 44 25 11 5 3 8 3 79 9 520
2022 Procurement 45 25 11 4 3 7 6 79 8 1310
2022 Real property 46 27 11 4 3 3 5 80 8 1090
2022 Material management 49 10 17 8 4 7 5 67 13 40
2022 Information management 45 24 11 5 4 8 4 78 10 185
2022 Information technology 43 25 11 3 3 10 5 80 8 415
2022 Internal audit 37 24 14 3 5 10 7 74 9 60
2022 Evaluation 43 36 2 5 7 2 4 84 14 35
2022 Data sciences 42 21 16 8 4 2 7 69 13 45
2022 Policy 41 32 9 7 2 5 3 80 11 175
2022 Project management 47 26 12 4 4 3 4 79 8 685
2022 Other services to the public 39 32 9 4 3 8 5 82 9 305
2022 None of the above 43 25 9 2 3 10 8 82 7 605

Question 25. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 24 15 4 4 8 7 72 10 1015
2024 Intelligence analysts 38 21 11 13 8 3 4 65 23 55
2024 Compliance, inspection and enforcement 38 31 17 3 2 7 3 77 5 90
2024 Communications or public affairs 39 31 10 6 3 4 8 80 9 335
2024 Access to information and privacy 39 21 18 5 3 2 12 69 10 50
2024 Security 49 26 13 3 4 3 3 79 7 225
2024 Science and technology 33 35 10 7 2 9 4 77 11 100
2024 Library services 24 32 6 16 0 6 16 72 20 15
2024 Legal services 30 19 22 8 3 11 8 60 13 35
2024 Administration and operations 44 25 13 5 3 6 5 77 9 2125
2024 Human resources 44 25 10 4 4 7 6 79 9 700
2024 Financial management 36 28 13 5 4 11 3 74 11 535
2024 Procurement 37 24 13 6 5 10 6 72 13 1390
2024 Real property 37 24 15 9 5 5 4 68 15 1280
2024 Material management 40 25 11 4 14 2 3 69 20 45
2024 Information management 34 26 17 9 3 7 5 67 14 185
2024 Information technology 36 24 14 7 4 8 6 71 13 400
2024 Internal audit 35 29 6 10 4 18 0 77 16 55
2024 Evaluation 43 28 9 5 7 3 6 77 13 30
2024 Data sciences 44 19 14 10 4 1 8 70 15 60
2024 Policy 34 28 10 9 5 10 4 72 16 215
2024 Project management 41 29 12 4 3 7 4 79 8 730
2024 Other services to the public 43 22 12 5 2 9 6 77 9 350
2024 None of the above 39 21 14 5 3 10 9 74 10 835
2022 Client contact centre 39 26 12 4 4 9 7 77 9 825
2022 Compliance, inspection and enforcement 52 22 12 2 3 3 6 81 6 90
2022 Communications or public affairs 39 36 7 4 1 7 5 86 6 380
2022 Access to information and privacy 36 21 14 6 5 10 9 70 13 65
2022 Security 50 20 9 7 3 6 5 79 11 190
2022 Science and technology 41 32 8 4 4 4 7 82 9 105
2022 Library services 11 39 5 0 0 28 18 92 0 20
2022 Legal services 41 13 6 5 13 15 6 69 24 15
2022 Administration and operations 46 24 11 4 4 7 4 79 9 1650
2022 Human resources 48 29 8 4 3 4 3 83 7 565
2022 Financial management 45 23 13 4 3 9 3 77 8 520
2022 Procurement 44 26 12 3 3 7 5 79 7 1310
2022 Real property 45 27 11 5 3 4 5 79 8 1090
2022 Material management 46 15 19 5 3 7 5 69 9 40
2022 Information management 44 24 13 4 4 9 3 77 9 185
2022 Information technology 45 25 10 3 3 10 5 81 7 415
2022 Internal audit 37 33 7 1 3 9 9 86 5 60
2022 Evaluation 45 34 5 5 3 2 6 86 8 35
2022 Data sciences 41 22 13 9 4 4 7 71 15 45
2022 Policy 37 32 5 13 2 5 6 77 17 175
2022 Project management 46 27 12 4 4 4 4 78 8 685
2022 Other services to the public 39 31 9 3 4 9 6 82 8 305
2022 None of the above 41 24 10 3 3 10 8 80 7 610

Question 49. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism is the active process of identifying and eliminating racism by changing systems, organizational structures, policies and practices and attitudes, so that power is redistributed and shared equitably.
Definition of the term has changed from PSES 2022.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 21 11 4 2 17 2 78 8 1015
2024 Intelligence analysts 32 24 14 10 0 16 4 70 12 50
2024 Compliance, inspection and enforcement 23 22 27 3 2 22 1 58 7 90
2024 Communications or public affairs 21 28 20 6 4 19 2 62 12 335
2024 Access to information and privacy 37 25 18 7 0 9 4 72 8 50
2024 Security 36 17 17 8 2 19 1 67 12 225
2024 Science and technology 29 27 19 8 3 10 3 64 14 100
2024 Library services 7 35 23 0 7 23 5 59 9 15
2024 Legal services 27 20 21 4 11 17 0 56 19 35
2024 Administration and operations 38 25 16 3 2 15 2 75 6 2125
2024 Human resources 32 27 19 4 1 15 1 72 6 700
2024 Financial management 31 27 18 5 2 15 2 70 8 535
2024 Procurement 34 21 17 6 2 19 2 69 10 1390
2024 Real property 30 25 19 6 2 15 2 67 9 1280
2024 Material management 32 29 11 2 2 24 0 80 5 45
2024 Information management 35 26 14 5 2 16 2 75 8 185
2024 Information technology 33 21 11 7 1 23 4 74 11 400
2024 Internal audit 25 31 12 5 1 25 0 76 9 55
2024 Evaluation 50 10 18 3 2 13 3 73 6 30
2024 Data sciences 26 29 17 9 3 17 0 66 14 60
2024 Policy 19 23 28 7 3 19 1 53 12 215
2024 Project management 28 24 19 5 2 21 1 66 9 730
2024 Other services to the public 42 21 11 2 2 17 4 80 6 350
2024 None of the above 34 19 12 3 3 24 4 74 9 835
2022 Client contact centre 42 23 15 4 2 13 2 76 7 825
2022 Compliance, inspection and enforcement 44 24 19 0 2 8 2 76 2 90
2022 Communications or public affairs 24 31 20 4 2 17 1 68 8 380
2022 Access to information and privacy 47 25 11 2 2 13 0 82 5 65
2022 Security 34 23 17 6 2 15 3 69 10 190
2022 Science and technology 40 29 15 4 2 11 0 77 7 105
2022 Library services 28 18 20 11 0 22 0 60 14 20
2022 Legal services 39 11 13 0 15 22 0 63 20 15
2022 Administration and operations 42 26 14 3 1 11 2 79 5 1650
2022 Human resources 41 29 16 4 1 8 1 76 6 565
2022 Financial management 41 28 15 2 1 11 1 79 4 520
2022 Procurement 42 28 14 2 1 11 2 79 4 1315
2022 Real property 36 27 16 4 2 13 2 74 6 1090
2022 Material management 40 25 17 2 0 8 7 77 3 40
2022 Information management 37 31 17 2 2 10 1 76 5 185
2022 Information technology 40 26 14 1 3 14 2 78 5 415
2022 Internal audit 37 25 26 0 0 8 4 71 0 60
2022 Evaluation 34 36 24 0 3 4 0 73 3 35
2022 Data sciences 35 21 25 7 0 12 0 64 8 45
2022 Policy 30 22 27 4 3 13 0 61 8 175
2022 Project management 33 28 21 4 2 11 2 70 6 685
2022 Other services to the public 36 27 14 5 2 15 1 75 9 305
2022 None of the above 35 23 14 3 1 20 3 76 6 605
2020 Client contact centre 41 31 15 3 2 6 1 79 5 955
2020 Compliance, inspection and enforcement 37 34 19 5 4 1 0 72 9 80
2020 Communications or public affairs 27 33 15 6 2 15 2 73 9 400
2020 Access to information and privacy 50 34 5 2 3 5 2 90 5 60
2020 Security 46 29 14 3 3 4 1 79 6 265
2020 Science and technology 41 35 14 4 2 4 1 79 6 110
2020 Library services 25 50 15 5 0 5 0 79 5 20
2020 Legal services 67 10 14 0 0 5 5 84 0 20
2020 Administration and operations 47 31 12 2 2 5 1 83 4 2050
2020 Human resources 46 34 12 2 1 3 1 84 4 670
2020 Financial management 44 34 12 2 2 5 1 83 4 590
2020 Procurement 48 30 13 3 1 4 1 82 4 1385
2020 Real property 41 30 16 4 2 5 1 76 7 1425
2020 Material management 43 29 15 6 0 7 0 77 7 55
2020 Information management 44 32 15 2 1 6 1 81 3 270
2020 Information technology 37 40 11 2 1 7 1 84 4 465
2020 Internal audit 42 34 19 1 0 3 0 79 2 70
2020 Evaluation 52 24 7 10 0 7 0 81 11 25
2020 Data sciences 44 27 13 7 2 4 3 76 10 45
2020 Policy 29 31 16 9 5 9 1 67 15 180
2020 Project management 40 35 14 4 1 5 1 79 5 755
2020 Other services to the public 38 34 14 5 1 7 1 78 7 305
2020 None of the above 37 29 15 4 1 12 1 77 6 835

Question 50. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 44 27 10 4 5 7 3 79 9 1015
2024 Intelligence analysts 35 35 11 3 10 1 5 75 13 55
2024 Compliance, inspection and enforcement 36 39 7 4 0 7 6 86 5 90
2024 Communications or public affairs 40 34 6 6 3 6 6 84 10 335
2024 Access to information and privacy 49 20 14 2 0 10 6 81 2 50
2024 Security 51 26 8 5 5 3 2 80 11 225
2024 Science and technology 37 40 10 6 1 4 2 82 8 100
2024 Library services 20 47 6 16 0 0 11 75 18 15
2024 Legal services 25 22 19 12 6 13 3 56 22 35
2024 Administration and operations 47 29 9 4 3 5 3 83 7 2125
2024 Human resources 40 33 8 5 4 6 4 82 10 695
2024 Financial management 37 32 12 4 5 6 3 77 10 535
2024 Procurement 37 31 11 6 6 6 3 75 13 1385
2024 Real property 39 31 10 7 6 4 4 75 14 1280
2024 Material management 49 23 9 0 15 2 2 75 16 45
2024 Information management 41 32 7 4 4 9 2 83 10 185
2024 Information technology 40 25 10 7 3 8 7 76 12 400
2024 Internal audit 36 27 6 5 5 18 2 79 14 55
2024 Evaluation 50 23 14 2 4 7 0 78 7 30
2024 Data sciences 40 22 6 3 7 12 10 79 13 60
2024 Policy 30 30 9 13 6 9 3 68 21 215
2024 Project management 38 35 8 6 4 6 3 80 11 730
2024 Other services to the public 47 32 8 3 2 4 4 86 6 345
2024 None of the above 39 30 7 5 4 9 6 82 10 835
2022 Client contact centre 44 29 9 5 3 5 5 82 8 825
2022 Compliance, inspection and enforcement 41 42 5 1 2 5 3 91 3 90
2022 Communications or public affairs 41 36 6 5 3 6 3 85 9 380
2022 Access to information and privacy 44 24 8 5 2 9 8 83 8 65
2022 Security 44 31 7 5 4 6 4 83 10 190
2022 Science and technology 41 34 6 2 9 6 3 82 11 105
2022 Library services 28 34 11 0 0 22 5 85 0 20
2022 Legal services 39 6 13 0 28 15 0 52 33 15
2022 Administration and operations 48 28 10 3 4 4 3 83 7 1645
2022 Human resources 49 32 8 3 2 4 2 86 6 565
2022 Financial management 40 36 9 5 3 5 3 82 8 515
2022 Procurement 46 27 10 4 4 6 4 81 8 1310
2022 Real property 43 32 10 5 3 4 4 81 8 1085
2022 Material management 47 18 16 4 9 2 4 69 14 40
2022 Information management 47 31 9 2 2 6 4 85 5 185
2022 Information technology 41 30 10 5 2 7 4 81 9 410
2022 Internal audit 42 39 8 4 3 2 2 84 7 60
2022 Evaluation 39 28 12 3 0 8 10 82 3 35
2022 Data sciences 36 28 10 11 4 7 4 72 17 45
2022 Policy 39 31 8 10 3 6 2 77 15 175
2022 Project management 44 32 9 5 3 4 3 81 9 685
2022 Other services to the public 46 35 6 3 2 5 2 88 6 305
2022 None of the above 41 30 9 2 5 9 4 81 8 605
2020 Client contact centre 47 29 11 5 2 4 3 81 8 950
2020 Compliance, inspection and enforcement 45 34 6 6 2 3 4 85 9 85
2020 Communications or public affairs 39 37 11 3 1 6 3 84 5 400
2020 Access to information and privacy 56 16 13 3 2 3 7 80 5 60
2020 Security 52 26 11 5 4 2 1 80 9 265
2020 Science and technology 44 38 11 3 0 3 1 85 3 110
2020 Library services 9 36 10 15 0 15 15 64 21 20
2020 Legal services 52 34 5 0 0 10 0 95 0 20
2020 Administration and operations 52 29 9 2 2 3 2 86 5 2045
2020 Human resources 50 32 8 4 1 2 3 86 5 665
2020 Financial management 46 32 10 3 3 4 2 82 6 585
2020 Procurement 52 28 9 4 2 3 2 84 6 1385
2020 Real property 46 32 10 3 3 3 2 83 7 1425
2020 Material management 58 22 15 2 0 3 0 83 2 55
2020 Information management 52 24 10 4 2 3 4 82 7 270
2020 Information technology 45 28 12 4 2 6 2 80 7 465
2020 Internal audit 39 32 15 8 2 5 0 75 10 65
2020 Evaluation 45 30 7 7 0 7 3 84 8 25
2020 Data sciences 48 18 5 7 13 4 5 73 22 45
2020 Policy 44 28 9 7 4 4 5 78 12 180
2020 Project management 45 34 10 4 2 3 1 83 6 755
2020 Other services to the public 45 32 9 5 1 5 2 83 7 305
2020 None of the above 48 28 10 3 2 6 3 84 6 830

Question 52. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 17 17 19 2 2 33 8 59 8 1015
2024 Intelligence analysts 13 22 17 3 2 26 18 62 8 50
2024 Compliance, inspection and enforcement 7 11 27 8 2 39 6 34 18 90
2024 Communications or public affairs 4 18 14 3 3 53 5 55 13 335
2024 Access to information and privacy 15 9 31 0 0 41 5 43 0 50
2024 Security 8 18 22 5 5 35 6 45 17 225
2024 Science and technology 11 15 16 3 1 48 7 57 8 95
2024 Library services 16 0 29 0 0 42 12 36 0 15
2024 Legal services 3 19 13 14 6 31 14 41 36 35
2024 Administration and operations 14 17 22 3 3 34 7 53 10 2120
2024 Human resources 13 19 22 3 2 36 6 55 8 695
2024 Financial management 11 17 20 3 2 40 8 54 8 530
2024 Procurement 10 12 27 6 4 35 7 38 16 1390
2024 Real property 10 16 24 6 4 34 6 43 17 1280
2024 Material management 10 21 20 2 4 40 3 54 10 45
2024 Information management 14 21 20 2 3 30 9 59 8 185
2024 Information technology 8 15 18 3 4 45 8 48 15 400
2024 Internal audit 8 21 15 1 2 49 3 61 7 55
2024 Evaluation 2 10 17 5 2 51 12 34 21 30
2024 Data sciences 4 10 20 2 5 48 11 35 16 60
2024 Policy 6 12 21 5 7 44 6 36 23 215
2024 Project management 8 13 26 4 3 39 7 39 13 730
2024 Other services to the public 17 17 17 3 2 37 8 61 8 350
2024 None of the above 10 12 18 2 5 45 8 46 15 830
2022 Client contact centre 17 18 22 2 3 31 7 57 8 825
2022 Compliance, inspection and enforcement 14 18 22 0 5 39 2 54 8 90
2022 Communications or public affairs 7 19 15 2 2 53 2 56 10 380
2022 Access to information and privacy 11 24 12 1 0 38 14 72 3 65
2022 Security 12 15 23 1 6 39 4 47 12 190
2022 Science and technology 9 24 16 3 5 38 7 58 13 105
2022 Library services 22 13 5 0 0 56 4 88 0 20
2022 Legal services 8 19 6 12 9 47 0 50 39 15
2022 Administration and operations 17 18 21 2 2 34 6 58 7 1645
2022 Human resources 15 23 18 2 2 34 5 63 7 560
2022 Financial management 15 21 21 1 2 36 3 60 6 520
2022 Procurement 14 18 23 3 2 36 5 53 8 1315
2022 Real property 13 18 22 3 3 36 5 53 10 1090
2022 Material management 18 2 38 3 3 31 4 32 9 40
2022 Information management 11 21 26 2 2 30 8 51 7 185
2022 Information technology 10 16 25 3 2 37 7 47 9 415
2022 Internal audit 11 28 21 0 3 34 4 62 5 60
2022 Evaluation 8 13 26 2 3 45 3 40 10 35
2022 Data sciences 6 12 21 3 4 52 3 38 16 45
2022 Policy 12 10 23 6 5 42 2 39 19 175
2022 Project management 10 18 23 4 2 39 4 49 10 685
2022 Other services to the public 9 16 20 2 5 41 6 48 13 305
2022 None of the above 12 13 19 2 4 44 5 50 12 605

Question 72. Of those who indicated that they were a victim of race-based discrimination: I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Administration and operations 0 5 19 11 42 17 6 6 69 25
2024 Policy 0 0 35 14 18 32 0 0 48 10
2024 None of the above 0 0 24 14 32 31 0 0 66 10
2022 Client contact centre 0 7 41 25 11 17 0 9 43 10
2022 Administration and operations 0 0 38 15 18 29 0 0 46 15
2022 Financial management 12 11 28 20 11 18 0 29 37 10
2022 Procurement 0 6 45 6 18 26 0 8 32 15
2022 Real property 0 14 34 8 13 31 0 21 30 15
2022 Project management 9 0 27 25 30 8 0 10 60 10
2020 Client contact centre 0 14 22 14 29 21 0 18 55 15
2020 Administration and operations 4 4 39 12 20 16 4 10 41 25
2020 Procurement 6 17 33 17 11 16 0 27 34 15
2020 Real property 0 6 20 5 48 21 0 7 67 20
2020 Project management 0 14 33 7 40 7 0 15 50 15

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 29 16 6 3 8 4 71 11 1020
2024 Intelligence analysts 30 47 9 7 2 5 0 81 9 55
2024 Compliance, inspection and enforcement 26 32 13 7 5 7 9 70 15 90
2024 Communications or public affairs 26 28 10 9 4 12 11 70 17 335
2024 Access to information and privacy 21 51 7 4 0 6 11 86 5 50
2024 Security 23 42 17 5 4 6 3 71 11 225
2024 Science and technology 24 22 18 12 7 11 6 55 23 100
2024 Library services 0 54 32 7 7 0 0 54 14 15
2024 Legal services 33 24 13 11 9 5 5 63 22 35
2024 Administration and operations 30 29 18 5 4 7 7 69 10 2125
2024 Human resources 28 31 14 7 4 9 8 70 14 695
2024 Financial management 24 36 14 9 4 7 5 69 16 535
2024 Procurement 30 30 17 7 5 6 4 68 13 1385
2024 Real property 26 34 18 8 6 4 3 65 16 1280
2024 Material management 32 44 16 2 4 3 0 78 6 45
2024 Information management 30 33 18 9 4 5 1 67 14 185
2024 Information technology 33 29 13 8 5 6 7 70 15 400
2024 Internal audit 21 32 9 14 8 11 5 62 26 55
2024 Evaluation 33 37 14 3 0 5 8 81 3 30
2024 Data sciences 33 24 8 5 4 13 13 77 12 60
2024 Policy 26 27 15 9 8 7 8 63 20 215
2024 Project management 28 32 17 7 4 6 5 68 13 730
2024 Other services to the public 35 29 15 5 4 8 4 73 10 350
2024 None of the above 26 30 16 6 5 8 8 66 14 830
2022 Client contact centre 30 32 15 4 3 8 7 73 8 825
2022 Compliance, inspection and enforcement 31 34 16 3 4 8 4 74 8 90
2022 Communications or public affairs 27 29 14 5 4 12 9 71 11 380
2022 Access to information and privacy 38 29 12 1 3 10 6 80 5 65
2022 Security 26 32 17 6 7 5 7 67 14 190
2022 Science and technology 28 39 10 9 6 1 8 73 16 105
2022 Library services 17 19 19 6 11 22 6 50 24 20
2022 Legal services 35 38 7 5 6 7 0 80 13 15
2022 Administration and operations 34 29 15 4 4 9 6 73 9 1645
2022 Human resources 35 28 12 5 3 9 8 76 9 565
2022 Financial management 34 31 12 5 3 8 7 77 9 520
2022 Procurement 34 31 14 4 3 8 7 76 8 1310
2022 Real property 31 30 17 7 5 4 5 68 13 1090
2022 Material management 21 30 20 6 12 4 7 57 21 40
2022 Information management 39 24 14 8 3 7 7 72 12 185
2022 Information technology 30 32 15 5 3 9 5 73 10 415
2022 Internal audit 27 33 12 4 3 13 7 75 10 60
2022 Evaluation 28 30 10 13 5 10 4 68 20 35
2022 Data sciences 30 28 0 9 4 13 16 81 19 45
2022 Policy 35 23 14 7 5 11 5 69 14 175
2022 Project management 32 32 15 5 4 6 6 73 10 685
2022 Other services to the public 33 26 12 3 7 12 7 73 13 305
2022 None of the above 28 29 14 4 4 13 7 73 10 605
2020 Client contact centre 29 33 17 5 3 7 6 71 9 950
2020 Compliance, inspection and enforcement 31 35 22 4 2 5 2 70 7 85
2020 Communications or public affairs 27 27 15 6 3 15 7 70 11 400
2020 Access to information and privacy 35 27 13 8 3 3 10 72 13 60
2020 Security 25 38 16 5 7 4 5 69 13 260
2020 Science and technology 28 25 18 4 5 10 10 66 11 110
2020 Library services 10 30 25 10 10 15 0 47 23 20
2020 Legal services 47 24 5 0 5 10 10 88 6 20
2020 Administration and operations 32 30 18 5 3 6 5 70 10 2050
2020 Human resources 34 32 13 5 1 7 7 77 8 670
2020 Financial management 33 32 15 6 2 7 6 75 8 585
2020 Procurement 36 32 15 5 3 6 3 75 9 1385
2020 Real property 29 33 17 7 5 5 4 68 13 1425
2020 Material management 31 22 24 13 3 4 3 57 17 55
2020 Information management 30 38 16 5 2 4 4 75 8 270
2020 Information technology 32 31 16 8 2 5 7 70 11 465
2020 Internal audit 28 19 24 13 6 9 1 53 21 70
2020 Evaluation 28 34 7 14 4 10 4 71 20 25
2020 Data sciences 34 30 16 13 0 4 2 69 14 45
2020 Policy 33 30 16 10 2 3 5 69 13 180
2020 Project management 32 28 17 7 4 6 6 68 12 760
2020 Other services to the public 28 28 22 7 2 5 7 65 11 305
2020 None of the above 26 28 17 5 3 13 7 68 10 835
2019 Client contact centre 30 33 16 7 3 7 4 70 12 900
2019 Compliance, inspection and enforcement 31 27 17 6 4 11 4 68 12 100
2019 Communications or public affairs 29 30 12 5 4 14 7 73 12 390
2019 Access to information and privacy 32 23 17 12 13 3 0 57 26 65
2019 Security 33 27 13 9 9 5 4 66 20 230
2019 Science and technology 16 50 20 5 6 3 0 69 11 100
2019 Library services 23 22 12 21 7 15 0 53 33 25
2019 Legal services 29 35 7 16 0 12 0 73 19 25
2019 Administration and operations 33 30 15 8 4 6 4 70 14 1880
2019 Human resources 32 32 15 6 5 5 4 71 12 665
2019 Financial management 28 31 17 6 6 5 6 67 14 600
2019 Procurement 36 30 16 6 5 4 3 71 12 1240
2019 Real property 29 33 18 8 6 4 2 66 15 1305
2019 Material management 27 33 19 8 8 3 3 64 16 60
2019 Information management 33 36 11 7 4 4 5 76 12 245
2019 Information technology 31 32 15 7 3 6 6 71 12 450
2019 Internal audit 22 22 32 8 5 8 4 50 14 65
2019 Evaluation 23 30 19 8 12 8 0 57 22 25
2019 Data sciences 29 34 4 15 6 6 7 72 23 45
2019 Policy 38 31 14 5 6 4 2 73 12 160
2019 Project management 27 34 16 9 6 5 3 66 16 635
2019 Other services to the public 33 28 15 6 5 7 6 70 13 370
2019 None of the above 29 28 17 7 4 10 5 66 14 835

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 34 15 6 5 3 1 74 11 1015
2024 Intelligence analysts 29 37 20 10 4 0 0 66 14 55
2024 Compliance, inspection and enforcement 25 44 10 10 1 10 0 76 13 90
2024 Communications or public affairs 24 45 14 9 5 3 0 71 15 335
2024 Access to information and privacy 38 43 6 5 0 5 2 88 5 50
2024 Security 34 42 10 5 5 2 2 78 11 225
2024 Science and technology 18 46 16 11 1 7 1 69 14 100
2024 Library services 29 58 6 7 0 0 0 87 7 15
2024 Legal services 22 30 10 17 21 0 0 52 38 35
2024 Administration and operations 34 41 12 6 4 2 1 77 10 2125
2024 Human resources 33 42 10 7 4 1 2 77 12 695
2024 Financial management 27 45 13 7 4 3 1 75 11 530
2024 Procurement 29 39 14 9 5 2 1 71 15 1385
2024 Real property 26 41 16 9 5 2 1 69 15 1280
2024 Material management 34 29 26 7 2 2 0 64 9 45
2024 Information management 32 37 15 6 6 4 0 72 13 185
2024 Information technology 26 42 13 7 7 2 3 72 14 400
2024 Internal audit 39 33 13 4 7 2 2 74 12 55
2024 Evaluation 30 33 11 19 0 7 0 67 21 30
2024 Data sciences 24 33 16 12 3 7 5 64 17 60
2024 Policy 27 33 14 11 7 7 1 65 19 215
2024 Project management 27 40 15 9 6 2 2 69 15 730
2024 Other services to the public 37 33 13 9 4 3 1 73 13 350
2024 None of the above 29 35 14 10 6 5 1 67 17 835
2022 Client contact centre 32 36 15 8 5 2 1 71 14 825
2022 Compliance, inspection and enforcement 34 36 18 7 1 1 2 72 9 90
2022 Communications or public affairs 22 40 16 12 4 5 1 66 17 380
2022 Access to information and privacy 29 40 18 4 3 4 1 73 8 65
2022 Security 36 34 16 6 5 3 0 72 12 190
2022 Science and technology 24 44 14 5 7 4 3 73 12 105
2022 Library services 22 48 13 11 6 0 0 71 17 20
2022 Legal services 46 26 9 19 0 0 0 72 19 15
2022 Administration and operations 36 38 11 6 4 3 1 78 10 1650
2022 Human resources 42 34 12 6 3 2 1 79 10 565
2022 Financial management 32 43 12 7 3 2 1 77 10 520
2022 Procurement 36 37 13 7 3 3 1 76 11 1310
2022 Real property 33 39 14 8 4 2 1 73 12 1090
2022 Material management 33 35 9 13 4 7 0 73 17 40
2022 Information management 35 31 15 9 4 5 1 71 13 185
2022 Information technology 33 38 13 9 3 3 2 74 13 415
2022 Internal audit 30 52 11 2 2 1 2 85 4 60
2022 Evaluation 32 34 11 23 0 0 0 65 23 35
2022 Data sciences 21 49 11 8 7 4 0 72 17 45
2022 Policy 24 39 15 11 6 4 1 66 18 175
2022 Project management 30 39 14 10 3 2 1 72 14 685
2022 Other services to the public 31 35 13 10 7 3 1 69 17 305
2022 None of the above 29 34 15 10 5 4 2 67 17 605
2020 Client contact centre 38 35 12 7 4 2 2 76 11 955
2020 Compliance, inspection and enforcement 38 35 9 11 5 1 1 75 16 80
2020 Communications or public affairs 26 36 12 16 4 4 1 65 22 400
2020 Access to information and privacy 39 34 15 6 5 2 0 74 11 60
2020 Security 39 32 15 5 6 2 2 74 11 260
2020 Science and technology 30 38 14 11 3 2 2 70 15 110
2020 Library services 26 53 16 5 0 0 0 79 5 20
2020 Legal services 52 34 10 0 5 0 0 85 5 20
2020 Administration and operations 41 35 11 6 3 3 1 79 9 2050
2020 Human resources 42 34 12 5 3 2 1 79 8 665
2020 Financial management 38 37 13 5 1 3 2 79 7 590
2020 Procurement 43 36 11 4 3 2 1 82 7 1385
2020 Real property 36 37 14 7 3 3 1 75 11 1430
2020 Material management 36 37 12 5 3 3 4 79 9 50
2020 Information management 35 39 13 6 3 4 2 78 9 270
2020 Information technology 30 38 16 9 3 3 1 72 12 465
2020 Internal audit 34 37 12 10 1 6 0 75 12 70
2020 Evaluation 53 28 7 4 4 4 0 85 8 25
2020 Data sciences 26 33 14 16 11 0 0 59 27 45
2020 Policy 25 36 16 14 6 3 1 63 20 180
2020 Project management 34 38 13 8 4 3 1 75 12 755
2020 Other services to the public 31 38 14 8 6 3 1 72 14 305
2020 None of the above 32 35 13 11 4 4 2 71 16 835
2019 Client contact centre 34 37 12 9 5 2 1 73 14 895
2019 Compliance, inspection and enforcement 41 31 11 11 3 3 1 74 14 100
2019 Communications or public affairs 26 42 12 12 4 2 1 71 17 390
2019 Access to information and privacy 29 40 13 8 8 1 1 71 16 65
2019 Security 34 39 10 9 5 2 1 76 14 225
2019 Science and technology 19 41 17 16 4 4 0 62 21 100
2019 Library services 28 48 15 8 0 0 0 77 8 25
2019 Legal services 36 32 19 4 8 0 0 68 12 25
2019 Administration and operations 36 37 12 8 4 2 1 75 12 1880
2019 Human resources 36 37 14 7 3 1 1 75 11 670
2019 Financial management 35 38 12 9 4 2 1 75 13 595
2019 Procurement 39 37 12 7 2 2 0 78 10 1235
2019 Real property 31 40 15 7 5 2 1 73 11 1300
2019 Material management 41 43 11 2 1 2 0 85 3 55
2019 Information management 35 39 16 5 2 2 0 76 8 245
2019 Information technology 32 37 14 9 2 5 1 74 11 445
2019 Internal audit 29 40 16 11 0 3 0 71 12 65
2019 Evaluation 18 35 16 24 4 4 0 54 29 25
2019 Data sciences 33 27 17 17 2 4 0 62 20 45
2019 Policy 27 38 16 10 6 2 1 67 16 160
2019 Project management 26 42 16 8 4 3 1 71 13 640
2019 Other services to the public 32 36 16 7 4 4 1 71 11 370
2019 None of the above 29 36 17 11 5 3 0 67 16 835

Question 41. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 36 17 3 2 2 0 77 5 1015
2024 Intelligence analysts 32 48 13 1 6 0 0 80 7 50
2024 Compliance, inspection and enforcement 19 43 20 8 3 6 0 66 12 90
2024 Communications or public affairs 25 41 19 8 4 3 0 67 13 335
2024 Access to information and privacy 34 43 11 2 0 9 0 85 2 50
2024 Security 29 36 22 6 4 3 0 68 10 225
2024 Science and technology 24 48 16 8 4 1 1 73 11 100
2024 Library services 29 24 15 4 21 7 0 57 27 15
2024 Legal services 22 30 22 15 10 0 0 52 25 35
2024 Administration and operations 39 37 16 5 3 1 0 77 7 2120
2024 Human resources 34 39 16 6 2 2 1 75 8 695
2024 Financial management 31 47 13 5 4 1 0 79 8 530
2024 Procurement 32 38 17 7 4 2 0 71 12 1385
2024 Real property 29 40 19 7 4 1 0 70 11 1280
2024 Material management 38 41 9 4 4 4 0 83 8 45
2024 Information management 34 35 16 7 5 3 0 71 12 185
2024 Information technology 33 38 18 4 3 4 0 75 7 400
2024 Internal audit 42 35 10 5 4 4 0 80 10 55
2024 Evaluation 40 50 2 6 2 0 0 90 8 30
2024 Data sciences 31 47 14 6 1 0 0 78 8 60
2024 Policy 26 38 19 8 6 2 0 66 15 215
2024 Project management 31 39 20 6 4 1 0 70 10 730
2024 Other services to the public 39 36 15 5 2 3 0 78 7 350
2024 None of the above 33 32 19 5 4 6 0 69 10 835
2022 Client contact centre 34 42 16 4 3 2 0 77 7 825
2022 Compliance, inspection and enforcement 36 38 21 2 2 1 0 75 4 90
2022 Communications or public affairs 26 38 24 4 3 4 0 67 8 380
2022 Access to information and privacy 41 43 12 3 0 1 0 85 3 65
2022 Security 28 44 20 4 4 0 0 73 8 190
2022 Science and technology 29 46 14 6 4 2 0 76 10 105
2022 Library services 22 44 23 6 5 0 0 67 10 20
2022 Legal services 39 26 15 21 0 0 0 65 21 15
2022 Administration and operations 42 35 15 4 2 2 0 78 6 1650
2022 Human resources 38 39 17 3 1 1 0 78 5 560
2022 Financial management 39 42 12 4 2 1 0 82 6 515
2022 Procurement 42 38 13 4 2 1 0 81 6 1315
2022 Real property 36 40 15 5 2 2 0 78 7 1085
2022 Material management 34 41 11 9 2 2 0 77 11 40
2022 Information management 39 37 17 3 2 1 0 77 6 185
2022 Information technology 37 39 16 3 2 3 0 78 6 415
2022 Internal audit 32 45 17 0 2 2 2 80 2 60
2022 Evaluation 27 48 23 2 0 0 0 75 2 35
2022 Data sciences 30 39 20 6 2 2 0 71 8 45
2022 Policy 28 32 25 9 4 1 2 61 13 175
2022 Project management 35 39 17 5 2 1 0 75 8 685
2022 Other services to the public 38 35 16 4 5 2 0 75 9 305
2022 None of the above 31 36 20 4 5 4 1 70 9 605
2020 Client contact centre 44 34 15 4 1 2 0 80 5 950
2020 Compliance, inspection and enforcement 33 36 25 5 0 0 0 70 5 80
2020 Communications or public affairs 27 39 21 5 3 4 0 69 9 400
2020 Access to information and privacy 53 19 18 2 3 5 0 76 5 60
2020 Security 35 39 17 3 5 1 0 74 8 260
2020 Science and technology 33 46 18 2 1 1 1 80 2 105
2020 Library services 20 45 25 5 0 5 0 68 5 20
2020 Legal services 61 29 5 5 0 0 0 90 5 20
2020 Administration and operations 44 36 13 4 2 1 0 81 6 2045
2020 Human resources 42 37 15 4 1 1 0 80 5 665
2020 Financial management 42 40 13 2 0 2 0 84 3 585
2020 Procurement 46 36 13 2 1 1 0 83 4 1380
2020 Real property 37 39 15 4 3 2 0 77 7 1425
2020 Material management 45 29 16 5 2 4 0 77 6 55
2020 Information management 40 40 15 1 0 3 0 83 2 270
2020 Information technology 36 40 17 4 1 2 1 77 5 465
2020 Internal audit 32 41 18 3 1 4 0 77 5 70
2020 Evaluation 41 41 14 0 0 4 0 86 0 25
2020 Data sciences 36 27 14 12 9 2 0 65 21 45
2020 Policy 25 36 25 10 3 1 1 62 13 180
2020 Project management 36 38 18 4 1 2 0 75 6 755
2020 Other services to the public 38 34 18 5 2 3 1 74 8 305
2020 None of the above 33 37 17 5 2 4 0 74 7 830
2019 Client contact centre 35 38 18 5 2 2 0 75 7 895
2019 Compliance, inspection and enforcement 36 40 15 6 3 1 0 76 9 100
2019 Communications or public affairs 26 41 22 6 2 3 0 69 8 390
2019 Access to information and privacy 25 38 23 8 2 3 0 66 10 65
2019 Security 29 37 19 6 6 2 0 68 12 225
2019 Science and technology 22 48 20 5 3 2 0 72 8 100
2019 Library services 17 66 12 5 0 0 0 84 5 25
2019 Legal services 42 28 17 9 0 4 0 73 9 25
2019 Administration and operations 35 37 18 6 3 2 0 73 9 1880
2019 Human resources 32 40 19 5 2 3 0 73 7 670
2019 Financial management 35 41 16 4 2 1 0 77 7 600
2019 Procurement 40 39 14 4 2 1 0 80 6 1240
2019 Real property 32 39 19 5 4 2 0 72 9 1305
2019 Material management 37 42 17 2 1 0 0 80 3 55
2019 Information management 33 39 21 4 3 1 0 72 7 245
2019 Information technology 32 41 18 4 3 3 0 74 7 445
2019 Internal audit 34 38 15 7 4 1 0 73 12 65
2019 Evaluation 22 36 33 0 4 4 0 61 4 25
2019 Data sciences 32 26 18 15 6 2 2 60 21 45
2019 Policy 21 42 23 7 6 1 0 64 13 160
2019 Project management 26 42 21 6 3 2 0 70 9 635
2019 Other services to the public 31 36 21 7 2 2 1 69 9 365
2019 None of the above 29 35 23 5 4 3 0 67 9 835

Question 42. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 27 20 8 7 8 2 61 17 1015
2024 Intelligence analysts 16 33 23 6 20 3 0 50 27 55
2024 Compliance, inspection and enforcement 13 27 19 10 7 18 5 52 23 90
2024 Communications or public affairs 18 29 16 13 7 14 2 56 24 335
2024 Access to information and privacy 23 24 15 15 2 12 9 60 21 50
2024 Security 26 27 18 8 10 9 2 60 20 225
2024 Science and technology 14 35 15 14 9 11 1 56 26 100
2024 Library services 9 28 23 21 14 0 5 39 37 15
2024 Legal services 16 21 21 12 18 8 5 42 34 35
2024 Administration and operations 25 28 17 10 8 9 3 61 20 2125
2024 Human resources 23 23 20 12 9 8 5 53 24 695
2024 Financial management 20 28 16 11 11 12 2 56 25 535
2024 Procurement 20 24 20 11 11 11 3 51 26 1390
2024 Real property 16 27 20 13 14 8 2 48 30 1280
2024 Material management 29 26 11 23 6 5 0 58 30 45
2024 Information management 27 22 14 14 10 11 1 57 27 185
2024 Information technology 24 25 15 11 9 13 4 58 24 400
2024 Internal audit 23 20 10 13 16 17 1 53 35 55
2024 Evaluation 20 27 31 7 5 9 0 53 14 30
2024 Data sciences 18 23 27 8 6 16 2 50 17 60
2024 Policy 11 19 20 10 19 14 7 37 37 215
2024 Project management 19 30 18 12 11 8 3 54 26 730
2024 Other services to the public 33 27 17 6 6 9 1 68 13 350
2024 None of the above 24 24 17 10 10 13 2 57 23 835
2022 Client contact centre 25 28 20 7 8 11 2 60 17 825
2022 Compliance, inspection and enforcement 28 20 26 5 5 10 6 57 12 90
2022 Communications or public affairs 19 27 20 10 7 15 1 55 21 380
2022 Access to information and privacy 21 22 27 4 9 11 5 52 15 65
2022 Security 25 24 17 9 14 9 2 55 26 190
2022 Science and technology 21 33 10 10 14 9 4 62 27 105
2022 Library services 17 40 12 15 10 5 0 60 27 20
2022 Legal services 39 19 6 7 14 15 0 67 25 15
2022 Administration and operations 27 27 18 9 7 9 3 61 19 1650
2022 Human resources 26 26 19 6 8 10 5 61 17 565
2022 Financial management 21 31 18 9 8 10 4 60 19 520
2022 Procurement 26 25 18 9 7 11 3 60 18 1315
2022 Real property 23 26 18 12 9 9 3 56 24 1090
2022 Material management 19 33 20 2 10 12 4 62 14 40
2022 Information management 25 27 14 6 7 17 3 65 17 185
2022 Information technology 24 24 21 8 8 12 3 57 19 415
2022 Internal audit 21 22 21 15 3 12 7 53 22 60
2022 Evaluation 22 35 16 9 7 5 5 64 18 35
2022 Data sciences 24 15 25 14 6 12 5 46 24 45
2022 Policy 12 21 17 17 12 18 4 42 37 175
2022 Project management 24 25 19 12 9 9 2 55 24 685
2022 Other services to the public 25 32 13 8 9 10 3 65 20 305
2022 None of the above 23 23 18 8 10 15 2 57 22 610
2020 Client contact centre 27 25 19 8 7 11 3 61 17 950
2020 Compliance, inspection and enforcement 28 23 15 12 11 8 2 58 25 85
2020 Communications or public affairs 22 25 17 12 7 16 2 57 23 400
2020 Access to information and privacy 36 15 16 13 5 15 1 60 21 60
2020 Security 23 24 22 10 11 8 3 52 24 260
2020 Science and technology 29 33 23 3 8 2 2 65 12 105
2020 Library services 10 20 20 15 15 15 5 38 38 20
2020 Legal services 38 14 24 5 0 14 5 64 6 20
2020 Administration and operations 29 26 17 9 8 9 3 63 19 2050
2020 Human resources 28 25 18 9 5 10 4 62 17 670
2020 Financial management 25 25 20 9 5 13 4 60 16 585
2020 Procurement 32 25 17 9 6 9 3 64 17 1385
2020 Real property 24 25 20 10 8 10 2 56 20 1425
2020 Material management 30 16 23 5 12 14 0 53 20 55
2020 Information management 26 28 18 9 6 9 4 62 17 270
2020 Information technology 25 24 21 9 7 11 3 57 18 465
2020 Internal audit 14 32 21 15 8 9 2 51 25 65
2020 Evaluation 18 42 7 18 0 11 4 70 21 25
2020 Data sciences 27 20 20 2 13 13 5 57 19 45
2020 Policy 19 24 18 13 11 12 3 51 28 180
2020 Project management 23 25 18 12 8 12 2 56 23 755
2020 Other services to the public 27 29 18 7 8 9 3 63 17 305
2020 None of the above 25 26 17 8 7 13 4 61 19 835
2019 Client contact centre 22 24 23 11 7 9 4 52 21 900
2019 Compliance, inspection and enforcement 29 22 16 13 11 6 3 56 26 100
2019 Communications or public affairs 16 28 18 11 10 16 3 53 25 390
2019 Access to information and privacy 19 25 18 19 11 6 2 48 33 65
2019 Security 20 25 21 11 14 7 2 50 28 230
2019 Science and technology 16 33 13 18 8 8 4 56 29 100
2019 Library services 19 20 20 6 8 21 6 54 19 25
2019 Legal services 26 11 18 17 11 18 0 44 34 25
2019 Administration and operations 24 24 20 11 9 9 2 54 24 1885
2019 Human resources 24 26 21 11 7 7 4 56 20 670
2019 Financial management 21 26 22 12 10 7 3 51 24 595
2019 Procurement 26 24 19 11 9 9 2 56 23 1240
2019 Real property 19 26 22 10 11 9 2 51 24 1300
2019 Material management 20 31 21 16 6 6 0 54 24 55
2019 Information management 24 25 20 11 7 11 2 56 21 245
2019 Information technology 19 26 22 12 9 9 3 51 25 450
2019 Internal audit 20 25 24 7 13 9 1 50 23 65
2019 Evaluation 12 22 16 20 4 21 4 46 33 25
2019 Data sciences 25 19 16 10 15 14 0 52 29 45
2019 Policy 12 27 18 15 13 8 6 46 33 155
2019 Project management 16 30 19 12 10 10 2 53 26 635
2019 Other services to the public 24 25 23 9 8 10 2 55 19 370
2019 None of the above 20 26 20 10 9 12 3 54 22 835

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 37 4 7 3 0 0 85 11 1020
2024 Intelligence analysts 24 56 1 11 7 0 0 80 18 55
2024 Compliance, inspection and enforcement 28 50 7 10 5 0 0 78 15 90
2024 Communications or public affairs 26 50 7 13 3 0 0 77 17 335
2024 Access to information and privacy 59 32 2 6 1 0 0 91 7 50
2024 Security 40 37 5 10 8 0 0 77 18 225
2024 Science and technology 38 42 4 13 3 0 0 80 16 100
2024 Library services 25 52 5 18 0 0 0 77 18 15
2024 Legal services 30 41 2 26 0 0 0 72 26 35
2024 Administration and operations 45 44 4 6 2 0 0 89 8 2125
2024 Human resources 42 43 6 7 3 0 0 85 10 695
2024 Financial management 38 45 5 9 4 0 0 82 12 530
2024 Procurement 35 44 5 12 4 0 0 79 16 1390
2024 Real property 31 48 6 11 4 0 0 79 15 1285
2024 Material management 39 56 2 2 2 0 0 95 4 45
2024 Information management 45 37 4 9 4 0 0 82 14 185
2024 Information technology 43 40 5 8 4 0 0 83 12 400
2024 Internal audit 33 47 6 5 9 0 0 80 14 55
2024 Evaluation 23 51 9 9 8 0 0 74 17 30
2024 Data sciences 38 43 8 8 4 0 0 81 11 60
2024 Policy 35 42 5 12 7 0 0 77 19 215
2024 Project management 35 42 6 12 5 0 0 77 16 730
2024 Other services to the public 47 39 6 5 3 0 0 86 8 350
2024 None of the above 39 40 5 10 5 0 0 80 15 835
2022 Client contact centre 53 39 3 4 1 0 0 92 5 830
2022 Compliance, inspection and enforcement 49 38 5 9 0 0 0 86 9 90
2022 Communications or public affairs 41 46 4 7 2 0 0 87 9 380
2022 Access to information and privacy 61 36 2 2 0 0 0 97 2 65
2022 Security 47 38 5 6 5 0 0 84 11 190
2022 Science and technology 38 47 3 7 4 0 0 85 12 105
2022 Library services 32 44 6 18 0 0 0 76 18 20
2022 Legal services 55 38 0 6 0 0 0 94 6 15
2022 Administration and operations 55 36 3 4 1 0 0 92 6 1650
2022 Human resources 53 38 2 5 1 0 0 91 6 565
2022 Financial management 56 38 2 3 1 0 0 94 4 520
2022 Procurement 51 38 3 6 2 0 0 89 7 1315
2022 Real property 45 42 4 7 2 0 0 87 9 1090
2022 Material management 39 46 0 9 5 0 0 85 15 40
2022 Information management 55 33 3 6 3 0 0 88 9 185
2022 Information technology 52 37 2 5 4 0 0 89 9 415
2022 Internal audit 60 31 2 8 0 0 0 91 8 60
2022 Evaluation 37 53 0 8 2 0 0 89 11 35
2022 Data sciences 38 43 6 9 4 0 0 81 12 45
2022 Policy 46 38 6 7 2 1 0 84 9 175
2022 Project management 45 43 4 7 1 0 0 88 8 685
2022 Other services to the public 50 37 3 7 4 0 0 87 10 305
2022 None of the above 41 42 5 7 4 0 0 84 11 605
2020 Client contact centre 55 37 3 3 1 0 0 92 4 950
2020 Compliance, inspection and enforcement 39 36 6 17 2 0 0 75 19 85
2020 Communications or public affairs 38 44 4 12 2 0 0 82 14 400
2020 Access to information and privacy 63 31 0 6 0 0 0 94 6 60
2020 Security 52 36 3 5 3 0 0 88 9 265
2020 Science and technology 37 41 5 15 2 0 0 78 17 110
2020 Library services 15 46 24 15 0 0 0 61 15 20
2020 Legal services 52 28 5 15 0 0 0 80 15 20
2020 Administration and operations 53 38 3 4 1 0 0 92 6 2055
2020 Human resources 49 41 3 5 2 0 0 90 7 670
2020 Financial management 52 40 2 5 1 0 0 92 6 590
2020 Procurement 48 43 3 5 1 0 0 91 6 1390
2020 Real property 41 46 4 7 2 0 0 86 9 1430
2020 Material management 61 24 8 5 2 0 0 86 6 55
2020 Information management 57 37 1 4 1 0 0 94 5 270
2020 Information technology 48 41 3 6 2 0 0 89 7 465
2020 Internal audit 40 45 3 9 3 0 0 85 12 70
2020 Evaluation 45 45 4 7 0 0 0 90 7 25
2020 Data sciences 33 47 5 14 2 0 0 80 16 45
2020 Policy 35 47 4 12 1 0 0 82 13 180
2020 Project management 41 46 4 8 2 0 0 86 10 755
2020 Other services to the public 51 37 4 7 2 0 0 88 8 305
2020 None of the above 41 46 4 8 1 0 0 87 9 835

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 28 8 10 5 0 2 76 16 1015
2024 Intelligence analysts 32 26 16 10 16 0 1 58 26 55
2024 Compliance, inspection and enforcement 27 34 19 9 11 0 0 62 20 90
2024 Communications or public affairs 31 30 8 17 8 0 6 65 26 335
2024 Access to information and privacy 47 20 14 8 10 0 1 68 18 50
2024 Security 29 29 6 17 17 0 1 59 34 225
2024 Science and technology 37 31 8 9 14 0 2 69 23 100
2024 Library services 8 32 0 25 32 0 4 41 59 15
2024 Legal services 27 27 7 18 21 0 0 54 39 35
2024 Administration and operations 43 30 10 9 7 0 2 74 16 2120
2024 Human resources 33 30 8 13 13 0 3 65 27 700
2024 Financial management 31 33 8 13 14 0 1 64 27 535
2024 Procurement 31 24 9 16 20 0 1 55 36 1385
2024 Real property 30 32 10 15 13 0 1 62 28 1280
2024 Material management 32 25 8 23 13 0 0 56 35 45
2024 Information management 40 31 7 9 10 0 2 73 20 185
2024 Information technology 31 28 10 15 14 0 1 60 30 400
2024 Internal audit 39 22 7 16 13 0 2 63 30 55
2024 Evaluation 30 25 19 12 10 0 4 57 23 30
2024 Data sciences 28 23 12 12 18 0 7 55 32 60
2024 Policy 26 21 10 23 19 0 1 48 42 215
2024 Project management 31 29 9 16 14 0 1 61 30 730
2024 Other services to the public 50 29 8 6 4 0 3 82 11 345
2024 None of the above 44 27 10 8 8 0 4 73 16 835
2022 Client contact centre 56 30 7 4 1 0 2 88 5 825
2022 Compliance, inspection and enforcement 49 30 5 11 3 0 2 80 14 90
2022 Communications or public affairs 49 32 7 6 4 0 2 83 10 380
2022 Access to information and privacy 53 36 7 0 2 0 3 91 2 65
2022 Security 48 29 11 4 7 1 0 78 11 190
2022 Science and technology 38 33 10 11 6 0 3 72 17 105
2022 Library services 34 32 12 7 15 0 0 66 22 20
2022 Legal services 32 42 19 0 0 0 6 80 0 15
2022 Administration and operations 59 28 5 3 2 0 1 89 6 1650
2022 Human resources 53 31 6 7 2 0 2 85 9 565
2022 Financial management 57 30 6 4 2 0 1 88 6 515
2022 Procurement 54 30 6 5 3 0 1 86 8 1310
2022 Real property 48 34 7 7 3 0 0 83 10 1090
2022 Material management 46 44 0 5 5 0 0 90 10 40
2022 Information management 58 26 7 4 3 0 1 85 7 185
2022 Information technology 52 29 8 4 4 1 3 84 8 410
2022 Internal audit 61 22 5 9 1 0 2 84 10 60
2022 Evaluation 35 40 6 12 5 0 2 77 17 35
2022 Data sciences 59 31 2 6 2 0 0 90 8 45
2022 Policy 51 28 8 8 5 0 0 80 13 175
2022 Project management 50 32 7 6 3 0 1 83 10 685
2022 Other services to the public 56 30 4 4 3 0 2 88 8 305
2022 None of the above 50 31 6 5 5 1 4 84 9 605
2020 Client contact centre 53 34 7 5 1 0 0 87 6 950
2020 Compliance, inspection and enforcement 50 34 6 7 3 0 0 84 10 85
2020 Communications or public affairs 42 43 6 6 2 0 1 86 8 400
2020 Access to information and privacy 53 35 5 5 2 0 0 89 7 60
2020 Security 53 31 6 5 3 0 2 85 8 265
2020 Science and technology 41 38 7 11 2 0 1 80 13 110
2020 Library services 31 35 20 15 0 0 0 65 15 20
2020 Legal services 62 33 0 5 0 0 0 95 5 20
2020 Administration and operations 53 36 6 4 1 0 0 89 6 2050
2020 Human resources 45 40 6 5 3 0 1 86 8 670
2020 Financial management 51 38 6 3 1 0 1 90 4 590
2020 Procurement 47 38 7 6 2 0 0 86 8 1385
2020 Real property 45 38 9 6 2 0 0 83 8 1425
2020 Material management 56 25 5 13 2 0 0 81 15 50
2020 Information management 51 36 6 5 1 0 1 87 7 270
2020 Information technology 49 34 9 5 1 0 1 84 7 465
2020 Internal audit 49 33 6 5 4 0 3 85 9 65
2020 Evaluation 59 24 7 7 3 0 0 83 10 25
2020 Data sciences 47 27 9 18 0 0 0 74 18 45
2020 Policy 41 36 9 10 3 0 1 78 13 180
2020 Project management 41 40 9 8 1 0 1 82 9 755
2020 Other services to the public 48 37 7 5 2 0 0 85 7 305
2020 None of the above 48 37 6 6 2 0 1 86 8 830
2019 Client contact centre 44 38 9 7 2 0 0 82 9 900
2019 Compliance, inspection and enforcement 50 32 3 8 7 0 0 82 15 100
2019 Communications or public affairs 44 36 7 8 4 0 1 81 12 390
2019 Access to information and privacy 50 40 3 6 1 0 0 90 7 65
2019 Security 48 31 8 7 6 0 0 79 12 230
2019 Science and technology 34 42 12 10 2 0 1 76 12 100
2019 Library services 38 50 0 7 5 0 0 88 12 25
2019 Legal services 39 24 14 12 11 0 0 62 23 25
2019 Administration and operations 52 33 5 6 3 0 0 85 9 1880
2019 Human resources 45 37 8 7 3 0 0 82 10 670
2019 Financial management 48 36 6 7 3 0 0 84 10 600
2019 Procurement 46 33 8 9 3 0 0 80 13 1240
2019 Real property 42 35 8 9 5 0 0 77 14 1305
2019 Material management 48 40 3 6 3 0 0 88 9 60
2019 Information management 51 31 5 7 5 0 0 83 12 245
2019 Information technology 42 34 10 9 5 0 0 77 13 450
2019 Internal audit 51 33 8 7 1 0 0 84 9 65
2019 Evaluation 36 43 3 9 8 0 0 79 17 25
2019 Data sciences 46 36 6 9 2 0 0 83 11 45
2019 Policy 43 32 10 8 7 0 0 75 15 160
2019 Project management 40 39 8 9 3 0 0 79 13 635
2019 Other services to the public 44 39 7 8 2 0 1 83 10 370
2019 None of the above 47 33 7 9 4 0 1 81 12 835

Question 6. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 35 9 4 2 0 0 86 5 1015
2024 Intelligence analysts 31 48 8 13 0 0 0 79 13 55
2024 Compliance, inspection and enforcement 40 36 12 11 2 0 0 75 13 90
2024 Communications or public affairs 43 37 4 10 4 0 1 82 14 335
2024 Access to information and privacy 44 39 9 2 7 0 0 83 8 50
2024 Security 46 32 7 8 7 0 0 78 15 225
2024 Science and technology 45 39 3 8 4 0 1 85 12 100
2024 Library services 19 37 12 14 14 0 4 58 29 15
2024 Legal services 32 27 7 26 6 2 0 60 33 35
2024 Administration and operations 48 34 8 6 3 0 1 83 8 2125
2024 Human resources 47 37 6 5 3 0 1 85 8 695
2024 Financial management 40 39 9 7 4 0 0 79 12 535
2024 Procurement 38 34 10 10 7 0 0 72 17 1385
2024 Real property 40 39 10 7 4 0 0 79 11 1280
2024 Material management 39 49 6 2 4 0 0 88 6 45
2024 Information management 48 36 6 7 3 0 0 84 10 185
2024 Information technology 45 30 10 9 4 0 1 76 13 400
2024 Internal audit 35 40 6 9 7 0 2 77 17 55
2024 Evaluation 50 39 8 0 2 0 0 90 2 30
2024 Data sciences 51 33 3 5 7 0 0 85 13 60
2024 Policy 35 33 10 12 9 1 0 69 21 215
2024 Project management 45 35 8 8 4 0 0 80 12 730
2024 Other services to the public 51 34 7 5 1 0 1 86 7 350
2024 None of the above 48 32 9 5 4 0 2 82 9 830
2022 Client contact centre 59 30 6 3 1 0 1 90 4 825
2022 Compliance, inspection and enforcement 65 23 6 4 1 0 1 89 5 90
2022 Communications or public affairs 45 37 7 7 2 0 1 83 9 380
2022 Access to information and privacy 51 38 8 1 0 0 1 90 1 65
2022 Security 51 33 6 7 2 0 0 85 9 190
2022 Science and technology 46 42 7 3 2 0 0 88 5 105
2022 Library services 38 46 6 10 0 0 0 84 10 20
2022 Legal services 62 18 12 0 0 7 0 87 0 15
2022 Administration and operations 59 30 6 2 2 0 0 90 4 1645
2022 Human resources 65 25 6 2 1 0 1 91 3 565
2022 Financial management 59 33 4 2 1 0 1 93 3 520
2022 Procurement 56 33 7 3 1 0 0 89 4 1305
2022 Real property 54 35 5 4 1 0 0 89 6 1090
2022 Material management 46 48 2 5 0 0 0 93 5 40
2022 Information management 55 30 6 5 3 0 1 86 8 185
2022 Information technology 54 34 5 5 1 0 0 89 6 415
2022 Internal audit 58 32 3 4 0 3 0 92 4 60
2022 Evaluation 55 36 0 7 0 0 2 93 7 35
2022 Data sciences 52 38 7 4 0 0 0 89 4 45
2022 Policy 48 32 11 7 1 1 0 81 8 175
2022 Project management 57 32 5 3 2 0 0 90 5 685
2022 Other services to the public 55 29 6 5 4 0 1 85 9 305
2022 None of the above 50 35 7 3 3 0 1 86 6 605
2020 Client contact centre 55 33 6 5 1 0 0 88 6 945
2020 Compliance, inspection and enforcement 57 29 6 5 2 0 1 87 7 85
2020 Communications or public affairs 46 36 8 6 2 1 0 83 8 395
2020 Access to information and privacy 57 29 8 5 0 0 0 87 5 60
2020 Security 60 27 7 3 3 0 0 87 6 265
2020 Science and technology 57 35 7 1 1 0 0 91 2 105
2020 Library services 30 45 15 10 0 0 0 75 10 20
2020 Legal services 81 14 0 0 0 5 0 100 0 20
2020 Administration and operations 57 31 7 3 1 0 0 89 5 2040
2020 Human resources 52 36 7 3 2 0 0 88 5 660
2020 Financial management 55 35 7 2 1 0 0 90 3 585
2020 Procurement 54 34 6 4 1 0 1 89 5 1375
2020 Real property 50 36 7 5 2 0 0 86 7 1420
2020 Material management 55 31 6 6 2 0 0 86 8 55
2020 Information management 57 32 6 4 0 0 0 89 5 265
2020 Information technology 51 34 11 3 1 0 1 85 4 465
2020 Internal audit 46 37 6 10 0 0 0 84 10 65
2020 Evaluation 52 34 11 0 3 0 0 86 3 25
2020 Data sciences 60 18 11 4 5 0 2 79 9 45
2020 Policy 45 34 15 5 1 0 0 79 5 180
2020 Project management 52 33 8 6 1 0 0 86 6 750
2020 Other services to the public 49 33 10 5 2 0 0 82 7 305
2020 None of the above 50 35 7 7 1 0 0 85 8 830
2019 Client contact centre 47 36 9 6 2 0 0 83 8 885
2019 Compliance, inspection and enforcement 49 35 5 4 5 0 1 85 10 100
2019 Communications or public affairs 47 38 9 5 1 0 0 85 6 390
2019 Access to information and privacy 57 30 9 2 2 0 0 87 3 65
2019 Security 50 28 8 9 4 0 0 79 14 230
2019 Science and technology 43 48 7 2 0 0 0 91 2 100
2019 Library services 38 58 4 0 0 0 0 96 0 25
2019 Legal services 39 29 19 7 5 0 0 69 12 25
2019 Administration and operations 51 35 8 5 2 0 0 86 6 1865
2019 Human resources 51 36 6 5 2 0 0 87 7 670
2019 Financial management 50 35 7 6 2 0 0 86 8 595
2019 Procurement 53 34 6 5 2 0 0 87 7 1235
2019 Real property 49 36 8 5 2 0 0 86 6 1300
2019 Material management 57 27 13 0 2 2 0 85 2 60
2019 Information management 52 34 9 4 1 0 0 86 5 245
2019 Information technology 49 36 7 5 2 0 0 86 7 450
2019 Internal audit 46 45 4 3 1 0 0 91 4 65
2019 Evaluation 39 40 11 5 4 0 0 79 9 25
2019 Data sciences 51 25 9 4 4 4 2 81 9 45
2019 Policy 46 32 11 9 2 0 0 78 11 160
2019 Project management 48 37 9 4 1 0 0 86 5 635
2019 Other services to the public 46 37 10 4 2 1 1 84 6 370
2019 None of the above 47 35 11 5 2 0 0 82 7 825

Use of official languages

Question 2. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 72 19 4 3 1 0 1 92 4 1015
2024 Intelligence analysts 49 25 11 16 0 0 0 74 16 55
2024 Compliance, inspection and enforcement 55 28 5 9 3 0 0 83 11 90
2024 Communications or public affairs 71 21 2 4 1 0 1 93 5 335
2024 Access to information and privacy 70 18 4 4 1 0 2 90 6 50
2024 Security 72 17 3 7 1 0 0 89 8 225
2024 Science and technology 64 18 8 5 4 0 2 83 9 100
2024 Library services 54 41 6 0 0 0 0 94 0 15
2024 Legal services 52 28 2 12 3 0 3 83 15 35
2024 Administration and operations 74 17 3 4 2 0 1 92 6 2125
2024 Human resources 68 23 3 3 2 0 1 92 5 700
2024 Financial management 62 25 6 4 2 0 0 87 6 530
2024 Procurement 68 18 5 5 3 0 1 87 8 1390
2024 Real property 62 24 5 5 2 0 2 87 8 1280
2024 Material management 69 24 3 2 2 0 0 93 4 45
2024 Information management 67 19 4 8 1 0 1 87 8 185
2024 Information technology 59 22 7 7 4 0 2 82 11 400
2024 Internal audit 69 19 7 3 2 0 0 88 5 55
2024 Evaluation 65 27 0 6 2 0 0 92 8 30
2024 Data sciences 76 13 4 0 6 0 0 90 6 60
2024 Policy 62 18 8 6 5 0 1 81 11 215
2024 Project management 64 19 7 5 3 0 2 85 8 730
2024 Other services to the public 79 13 4 2 1 0 1 93 3 350
2024 None of the above 76 16 3 2 1 0 1 93 4 835

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 62 22 7 6 2 0 1 85 7 1015
2024 Intelligence analysts 28 41 9 18 3 0 0 70 21 55
2024 Compliance, inspection and enforcement 57 27 9 4 2 0 0 84 7 90
2024 Communications or public affairs 60 23 7 7 3 0 1 83 10 335
2024 Access to information and privacy 58 29 4 6 1 0 2 88 7 50
2024 Security 63 23 5 5 3 0 1 87 8 225
2024 Science and technology 59 20 8 9 2 0 3 81 11 100
2024 Library services 51 38 0 11 0 0 0 89 11 15
2024 Legal services 55 21 0 18 6 0 0 76 24 35
2024 Administration and operations 64 21 5 6 3 0 1 86 9 2125
2024 Human resources 53 27 9 7 3 0 2 81 10 695
2024 Financial management 53 27 9 7 5 0 0 80 11 535
2024 Procurement 60 22 5 7 5 0 1 83 12 1390
2024 Real property 59 23 7 6 3 0 1 83 10 1280
2024 Material management 61 27 5 2 5 0 0 88 7 45
2024 Information management 63 20 4 9 3 0 1 84 12 185
2024 Information technology 58 23 7 6 5 0 1 82 11 400
2024 Internal audit 68 16 2 11 2 0 1 85 13 55
2024 Evaluation 61 27 5 6 0 0 0 89 6 30
2024 Data sciences 69 19 6 3 3 0 0 88 6 60
2024 Policy 60 16 9 7 7 0 1 78 14 215
2024 Project management 60 20 6 8 4 0 2 82 12 730
2024 Other services to the public 69 21 5 3 1 0 1 91 4 350
2024 None of the above 67 19 7 4 2 0 1 87 7 835

Question 32. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 85 11 1 0 1 0 0 97 2 1015
2024 Intelligence analysts 75 16 3 3 3 0 0 91 6 55
2024 Compliance, inspection and enforcement 81 10 5 0 3 0 2 93 3 90
2024 Communications or public affairs 91 6 0 1 1 0 1 98 2 335
2024 Access to information and privacy 91 5 2 0 0 0 2 98 0 50
2024 Security 84 13 2 1 0 0 0 97 1 225
2024 Science and technology 75 16 1 2 4 0 3 94 6 100
2024 Library services 72 21 0 7 0 0 0 93 7 15
2024 Legal services 68 19 0 3 6 0 3 90 10 35
2024 Administration and operations 88 9 1 0 1 0 1 97 1 2125
2024 Human resources 86 10 1 1 1 0 1 97 2 700
2024 Financial management 81 14 1 2 1 0 1 95 4 535
2024 Procurement 82 10 2 2 2 0 2 94 4 1390
2024 Real property 81 12 3 2 1 0 2 94 3 1285
2024 Material management 79 15 2 0 2 0 2 96 2 45
2024 Information management 84 12 2 2 0 0 1 97 2 185
2024 Information technology 80 13 1 2 1 0 2 95 4 400
2024 Internal audit 87 12 0 2 0 0 0 98 2 55
2024 Evaluation 96 4 0 0 0 0 0 100 0 30
2024 Data sciences 89 8 0 3 0 0 0 97 3 60
2024 Policy 79 13 3 3 1 0 1 93 4 215
2024 Project management 83 10 3 1 1 0 2 95 2 730
2024 Other services to the public 86 12 0 0 0 0 2 99 0 350
2024 None of the above 89 8 1 1 1 0 1 98 2 835
2022 Client contact centre 82 13 1 1 1 0 1 97 2 830
2022 Compliance, inspection and enforcement 78 15 3 0 1 2 1 96 1 90
2022 Communications or public affairs 89 9 2 0 0 0 1 98 0 380
2022 Access to information and privacy 86 11 3 0 0 0 0 97 0 65
2022 Security 83 12 2 2 1 0 0 94 3 190
2022 Science and technology 77 17 0 2 2 0 3 96 4 105
2022 Library services 66 34 0 0 0 0 0 100 0 20
2022 Legal services 100 0 0 0 0 0 0 100 0 15
2022 Administration and operations 87 9 1 0 1 0 1 97 1 1650
2022 Human resources 87 11 1 0 1 0 1 98 1 565
2022 Financial management 84 12 1 1 0 0 1 98 1 520
2022 Procurement 82 10 2 2 2 0 2 94 3 1315
2022 Real property 82 11 2 1 1 0 3 96 2 1090
2022 Material management 82 10 2 0 3 0 3 95 3 40
2022 Information management 80 12 2 2 1 0 3 95 3 185
2022 Information technology 79 13 3 2 2 0 1 93 4 415
2022 Internal audit 75 20 3 0 0 0 2 97 0 60
2022 Evaluation 79 15 4 0 0 0 2 96 0 35
2022 Data sciences 79 10 6 6 0 0 0 88 6 45
2022 Policy 87 7 2 3 0 0 1 95 3 175
2022 Project management 83 11 3 2 1 0 2 95 2 685
2022 Other services to the public 87 9 1 1 1 0 2 98 2 305
2022 None of the above 87 8 1 1 1 0 2 97 2 610
2019 Client contact centre 83 14 1 1 1 0 1 97 1 895
2019 Compliance, inspection and enforcement 84 7 6 1 1 0 1 92 2 100
2019 Communications or public affairs 86 9 2 1 0 0 2 97 1 390
2019 Access to information and privacy 81 17 0 0 0 2 0 100 0 65
2019 Security 80 12 3 2 2 0 1 93 4 230
2019 Science and technology 71 17 7 3 2 0 0 88 5 100
2019 Library services 75 21 0 4 0 0 0 96 4 25
2019 Legal services 74 21 4 0 0 0 0 96 0 25
2019 Administration and operations 85 11 2 1 1 0 1 96 2 1880
2019 Human resources 82 13 2 1 1 0 1 96 2 670
2019 Financial management 84 12 1 1 0 0 1 97 2 600
2019 Procurement 81 11 4 1 1 0 2 94 3 1240
2019 Real property 79 13 3 1 1 1 2 94 3 1305
2019 Material management 85 12 2 0 0 0 2 98 0 60
2019 Information management 84 12 1 1 1 0 1 97 2 245
2019 Information technology 77 16 2 3 1 0 0 94 3 445
2019 Internal audit 76 12 6 1 1 0 3 91 3 65
2019 Evaluation 88 0 0 0 8 0 4 92 8 25
2019 Data sciences 79 15 4 0 2 0 0 94 2 45
2019 Policy 85 9 3 3 1 0 0 94 3 160
2019 Project management 79 13 4 1 1 0 2 94 2 635
2019 Other services to the public 85 9 3 1 1 0 1 96 2 370
2019 None of the above 84 10 3 0 1 0 1 96 1 835

Question 37. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 68 19 5 2 1 4 2 92 3 1020
2024 Intelligence analysts 40 33 24 0 2 0 2 74 2 55
2024 Compliance, inspection and enforcement 43 35 12 2 1 5 1 83 3 90
2024 Communications or public affairs 59 25 7 2 1 5 1 90 3 335
2024 Access to information and privacy 46 32 10 4 0 3 4 85 4 50
2024 Security 58 24 13 2 2 1 0 83 4 225
2024 Science and technology 44 24 17 4 5 2 4 73 9 100
2024 Library services 57 22 21 0 0 0 0 79 0 15
2024 Legal services 63 20 9 3 6 0 0 82 9 35
2024 Administration and operations 64 20 6 2 1 5 2 90 3 2125
2024 Human resources 49 27 13 4 1 3 2 81 6 695
2024 Financial management 53 24 14 4 2 3 1 80 6 535
2024 Procurement 55 20 9 3 2 8 2 84 6 1390
2024 Real property 45 27 14 4 3 5 3 77 8 1280
2024 Material management 40 26 22 2 3 5 2 71 6 45
2024 Information management 55 24 11 2 2 4 2 84 4 185
2024 Information technology 53 26 8 6 1 4 1 84 8 400
2024 Internal audit 53 28 11 4 0 2 2 84 4 55
2024 Evaluation 59 29 7 5 0 0 0 88 5 30
2024 Data sciences 58 24 5 6 1 4 3 87 8 60
2024 Policy 49 28 15 3 2 2 0 79 5 215
2024 Project management 44 26 14 4 3 6 2 77 8 730
2024 Other services to the public 69 15 6 1 2 4 3 90 3 350
2024 None of the above 63 16 8 3 1 7 1 87 5 835
2022 Client contact centre 67 18 7 2 1 3 2 89 3 830
2022 Compliance, inspection and enforcement 53 19 15 6 0 3 3 77 6 90
2022 Communications or public affairs 62 22 7 4 1 4 1 88 4 380
2022 Access to information and privacy 59 22 9 2 1 5 2 87 3 65
2022 Security 57 25 11 4 0 3 1 85 4 190
2022 Science and technology 36 34 12 1 2 9 6 82 3 105
2022 Library services 38 46 4 0 0 11 0 95 0 20
2022 Legal services 54 24 12 0 9 0 0 79 9 15
2022 Administration and operations 65 19 8 2 1 4 1 88 3 1650
2022 Human resources 51 24 13 5 2 2 2 79 8 560
2022 Financial management 54 25 11 6 1 2 2 82 6 520
2022 Procurement 56 22 10 3 1 6 2 85 5 1310
2022 Real property 45 27 12 5 2 5 4 80 7 1090
2022 Material management 50 30 4 7 0 4 5 88 7 40
2022 Information management 62 17 9 1 1 5 4 88 3 185
2022 Information technology 53 27 12 4 1 2 1 82 5 415
2022 Internal audit 61 15 11 7 0 3 2 81 8 60
2022 Evaluation 59 29 9 0 0 4 0 91 0 35
2022 Data sciences 58 25 11 2 0 3 0 87 2 45
2022 Policy 42 27 18 4 2 7 1 74 7 175
2022 Project management 46 26 13 5 2 6 3 79 7 685
2022 Other services to the public 68 17 5 1 1 5 3 93 2 305
2022 None of the above 62 15 9 2 1 8 2 86 4 605
2020 Client contact centre 71 15 7 2 1 3 1 89 4 955
2020 Compliance, inspection and enforcement 56 24 6 8 0 4 4 86 8 85
2020 Communications or public affairs 64 18 9 2 0 5 1 88 3 400
2020 Access to information and privacy 60 21 13 0 2 2 3 85 2 60
2020 Security 65 23 7 3 1 1 0 89 4 265
2020 Science and technology 40 21 15 6 5 9 5 70 13 110
2020 Library services 53 37 5 5 0 0 0 90 5 20
2020 Legal services 81 0 10 0 0 5 5 89 0 20
2020 Administration and operations 66 18 8 3 1 3 1 88 3 2050
2020 Human resources 55 22 14 3 1 3 1 80 5 670
2020 Financial management 62 21 10 3 1 2 1 86 4 590
2020 Procurement 59 19 9 4 1 5 3 85 5 1390
2020 Real property 43 24 13 6 3 8 4 76 10 1430
2020 Material management 55 25 5 6 0 10 0 88 7 55
2020 Information management 60 21 9 2 1 5 2 88 3 270
2020 Information technology 55 26 11 3 1 2 1 84 4 465
2020 Internal audit 53 29 9 3 4 1 0 84 7 70
2020 Evaluation 55 24 14 4 0 4 0 82 4 25
2020 Data sciences 61 18 11 5 2 2 0 82 7 45
2020 Policy 49 26 15 6 1 2 1 77 7 180
2020 Project management 44 26 12 5 3 6 4 77 10 755
2020 Other services to the public 69 16 7 1 2 4 2 90 3 305
2020 None of the above 66 16 6 3 1 6 2 90 4 835
2019 Client contact centre 66 19 7 2 1 4 1 89 3 895
2019 Compliance, inspection and enforcement 53 21 9 3 1 8 5 86 4 100
2019 Communications or public affairs 61 21 9 2 2 4 0 86 4 390
2019 Access to information and privacy 59 16 20 1 0 2 1 78 1 65
2019 Security 55 27 9 2 3 4 1 86 4 230
2019 Science and technology 35 32 12 7 4 9 2 74 13 100
2019 Library services 57 16 16 0 0 11 0 81 0 25
2019 Legal services 75 3 4 0 0 14 4 96 0 25
2019 Administration and operations 61 20 8 3 1 5 2 87 4 1885
2019 Human resources 54 24 10 3 2 4 2 84 5 670
2019 Financial management 54 22 13 5 2 4 1 80 6 600
2019 Procurement 55 23 10 3 2 6 2 84 5 1245
2019 Real property 42 24 13 6 3 10 3 75 10 1310
2019 Material management 54 19 9 3 3 11 0 82 7 60
2019 Information management 53 24 9 4 2 5 2 83 7 245
2019 Information technology 52 30 9 3 1 4 1 86 5 450
2019 Internal audit 48 27 11 7 2 5 0 79 9 65
2019 Evaluation 54 27 12 3 4 0 0 81 7 25
2019 Data sciences 43 30 9 4 2 12 0 84 6 45
2019 Policy 53 22 12 4 3 5 0 79 8 160
2019 Project management 42 21 15 6 4 8 3 71 12 640
2019 Other services to the public 58 17 6 4 2 10 2 86 7 370
2019 None of the above 59 19 9 2 2 7 2 86 4 835

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment refers to any action, conduct or comment, including of a sexual nature, that can reasonably be expected to cause offence, humiliation or other physical or psychological injury or illness to an employee, including any prescribed action, conduct or comment.

Question 58. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past 12 months?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 7 93 1015
2024 Intelligence analysts 11 89 55
2024 Compliance, inspection and enforcement 12 88 90
2024 Communications or public affairs 10 90 335
2024 Access to information and privacy 11 89 50
2024 Security 7 93 225
2024 Science and technology 7 93 100
2024 Administration and operations 8 92 2125
2024 Human resources 8 92 700
2024 Financial management 7 93 535
2024 Procurement 11 89 1385
2024 Real property 9 91 1280
2024 Information management 7 93 185
2024 Information technology 8 92 400
2024 Data sciences 11 89 60
2024 Policy 18 82 215
2024 Project management 10 90 730
2024 Other services to the public 6 94 350
2024 None of the above 7 93 835
2022 Client contact centre 7 93 825
2022 Compliance, inspection and enforcement 6 94 90
2022 Communications or public affairs 9 91 380
2022 Security 10 90 190
2022 Science and technology 12 88 105
2022 Library services 0 100 20
2022 Administration and operations 7 93 1650
2022 Human resources 7 93 565
2022 Financial management 6 94 520
2022 Procurement 9 91 1315
2022 Real property 8 92 1090
2022 Material management 14 86 40
2022 Information management 10 90 185
2022 Information technology 8 92 415
2022 Internal audit 12 88 60
2022 Data sciences 13 87 45
2022 Policy 11 89 175
2022 Project management 9 91 685
2022 Other services to the public 9 91 305
2022 None of the above 8 92 605
2020 Client contact centre 8 92 955
2020 Compliance, inspection and enforcement 11 89 85
2020 Communications or public affairs 6 94 400
2020 Security 10 90 265
2020 Science and technology 15 85 110
2020 Legal services 0 100 20
2020 Administration and operations 8 92 2055
2020 Human resources 6 94 670
2020 Financial management 7 93 590
2020 Procurement 8 92 1385
2020 Real property 9 91 1425
2020 Material management 8 92 50
2020 Information management 7 93 270
2020 Information technology 5 95 465
2020 Internal audit 9 91 70
2020 Policy 13 87 180
2020 Project management 10 90 755
2020 Other services to the public 7 93 305
2020 None of the above 5 95 835
2019 Client contact centre 9 91 900
2019 Compliance, inspection and enforcement 7 93 100
2019 Communications or public affairs 9 91 390
2019 Access to information and privacy 13 87 65
2019 Security 12 88 230
2019 Science and technology 10 90 100
2019 Administration and operations 11 89 1885
2019 Human resources 9 91 670
2019 Financial management 11 89 600
2019 Procurement 11 89 1240
2019 Real property 12 88 1300
2019 Material management 16 84 60
2019 Information management 11 89 245
2019 Information technology 12 88 450
2019 Data sciences 14 86 45
2019 Policy 17 83 160
2019 Project management 13 87 640
2019 Other services to the public 9 91 365
2019 None of the above 9 91 840

Question 59a. From whom did you experience harassment on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 56 44 65
2024 Compliance, inspection and enforcement 66 34 10
2024 Communications or public affairs 57 43 35
2024 Security 32 68 20
2024 Administration and operations 44 56 175
2024 Human resources 46 54 55
2024 Financial management 22 78 35
2024 Procurement 21 79 140
2024 Real property 36 64 130
2024 Information management 50 50 15
2024 Information technology 35 65 35
2024 Policy 49 51 35
2024 Project management 33 67 75
2024 Other services to the public 49 51 25
2024 None of the above 31 69 60
2022 Client contact centre 42 58 55
2022 Communications or public affairs 40 60 40
2022 Security 34 66 20
2022 Science and technology 56 44 10
2022 Administration and operations 43 57 120
2022 Human resources 44 56 40
2022 Financial management 54 46 35
2022 Procurement 39 61 120
2022 Real property 48 52 95
2022 Information management 40 60 20
2022 Information technology 49 51 40
2022 Policy 44 56 20
2022 Project management 30 70 65
2022 Other services to the public 59 41 25
2022 None of the above 40 60 45
2020 Client contact centre 46 54 75
2020 Communications or public affairs 50 50 25
2020 Security 19 81 25
2020 Science and technology 29 71 15
2020 Administration and operations 53 47 160
2020 Human resources 37 63 45
2020 Financial management 46 54 45
2020 Procurement 43 57 115
2020 Real property 36 64 135
2020 Information management 75 25 20
2020 Information technology 47 53 25
2020 Policy 47 53 25
2020 Project management 48 52 80
2020 Other services to the public 46 54 20
2020 None of the above 55 45 45
2019 Client contact centre 57 43 80
2019 Communications or public affairs 53 47 35
2019 Security 34 66 30
2019 Administration and operations 50 50 220
2019 Human resources 47 53 60
2019 Financial management 36 64 65
2019 Procurement 42 58 140
2019 Real property 41 59 155
2019 Information management 61 39 25
2019 Information technology 46 54 50
2019 Policy 47 53 25
2019 Project management 37 63 80
2019 Other services to the public 52 48 35
2019 None of the above 38 62 75

Question 59b. From whom did you experience harassment on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 53 47 65
2024 Compliance, inspection and enforcement 58 42 10
2024 Communications or public affairs 66 34 35
2024 Security 72 28 20
2024 Administration and operations 62 38 175
2024 Human resources 57 43 55
2024 Financial management 57 43 35
2024 Procurement 57 43 140
2024 Real property 60 40 130
2024 Information management 75 25 15
2024 Information technology 75 25 35
2024 Policy 69 31 35
2024 Project management 56 44 75
2024 Other services to the public 56 44 25
2024 None of the above 67 33 60
2022 Client contact centre 69 31 55
2022 Communications or public affairs 48 52 40
2022 Security 82 18 20
2022 Science and technology 31 69 10
2022 Administration and operations 57 43 120
2022 Human resources 65 35 40
2022 Financial management 57 43 35
2022 Procurement 50 50 120
2022 Real property 54 46 95
2022 Information management 61 39 20
2022 Information technology 50 50 40
2022 Policy 76 24 20
2022 Project management 56 44 65
2022 Other services to the public 56 44 25
2022 None of the above 60 40 45
2020 Client contact centre 60 40 75
2020 Communications or public affairs 57 43 25
2020 Science and technology 59 41 15
2020 Administration and operations 57 43 160
2020 Human resources 68 32 45
2020 Financial management 60 40 45
2020 Procurement 46 54 115
2020 Real property 71 29 135
2020 Information management 30 70 20
2020 Information technology 48 52 25
2020 Policy 66 34 25
2020 Project management 57 43 80
2020 Other services to the public 69 31 20
2020 None of the above 61 39 45
2019 Client contact centre 60 40 80
2019 Communications or public affairs 61 39 35
2019 Security 78 22 30
2019 Administration and operations 64 36 220
2019 Human resources 67 33 60
2019 Financial management 63 37 65
2019 Procurement 60 40 140
2019 Real property 72 28 155
2019 Information management 43 57 25
2019 Information technology 64 36 50
2019 Policy 56 44 25
2019 Project management 58 42 80
2019 Other services to the public 53 47 35
2019 None of the above 61 39 75

Question 59c. From whom did you experience harassment on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Compliance, inspection and enforcement 0 100 10
2024 Administration and operations 7 93 175
2024 Human resources 10 90 55
2024 Financial management 36 64 35
2024 Procurement 11 89 140
2024 Real property 12 88 130
2024 Information management 0 100 15
2022 Client contact centre 5 95 55
2022 Communications or public affairs 5 95 40
2022 Security 7 93 20
2022 Science and technology 23 77 10
2022 Administration and operations 9 91 120
2022 Human resources 2 98 40
2022 Financial management 8 92 35
2022 Procurement 9 91 120
2022 Real property 11 89 95
2022 Information management 4 96 20
2022 Information technology 11 89 40
2022 Policy 22 78 20
2022 Project management 10 90 65
2022 Other services to the public 11 89 25
2022 None of the above 14 86 45
2020 Communications or public affairs 0 100 25
2020 Administration and operations 6 94 160
2020 Financial management 16 84 45
2020 Procurement 8 92 115
2020 Real property 10 90 135
2020 Policy 0 100 25
2020 Project management 13 87 80
2020 Other services to the public 0 100 20
2019 Administration and operations 6 94 220
2019 Financial management 11 89 65
2019 Procurement 6 94 140
2019 Real property 10 90 155
2019 Policy 19 81 25
2019 Project management 10 90 80
2019 None of the above 8 92 75

Question 59d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 65
2024 Compliance, inspection and enforcement 0 100 10
2024 Communications or public affairs 0 100 35
2024 Security 0 100 20
2024 Administration and operations 0 100 175
2024 Human resources 0 100 55
2024 Financial management 0 100 35
2024 Procurement 0 100 140
2024 Real property 0 100 130
2024 Information management 0 100 15
2024 Information technology 0 100 35
2024 Policy 0 100 35
2024 Other services to the public 0 100 25
2024 None of the above 0 100 60
2022 Client contact centre 1 99 55
2022 Communications or public affairs 0 100 40
2022 Security 0 100 20
2022 Science and technology 0 100 10
2022 Administration and operations 0 100 120
2022 Human resources 0 100 40
2022 Financial management 0 100 35
2022 Procurement 0 100 120
2022 Real property 0 100 95
2022 Information management 0 100 20
2022 Information technology 0 100 40
2022 Policy 0 100 20
2022 Project management 3 97 65
2022 Other services to the public 0 100 25
2022 None of the above 5 95 45
2020 Client contact centre 0 100 75
2020 Communications or public affairs 0 100 25
2020 Security 0 100 25
2020 Science and technology 0 100 15
2020 Administration and operations 0 100 160
2020 Financial management 0 100 45
2020 Procurement 0 100 115
2020 Information management 0 100 20
2020 Information technology 0 100 25
2020 Policy 0 100 25
2020 Other services to the public 0 100 20
2020 None of the above 0 100 45
2019 Client contact centre 0 100 80
2019 Communications or public affairs 0 100 35
2019 Security 0 100 30
2019 Science and technology 0 100 10
2019 Information management 0 100 25
2019 Information technology 0 100 50
2019 Policy 0 100 25
2019 Project management 0 100 80
2019 None of the above 0 100 75

Question 59e. From whom did you experience harassment on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 8 92 65
2024 Compliance, inspection and enforcement 0 100 10
2024 Security 0 100 20
2024 Administration and operations 4 96 175
2024 Procurement 24 76 140
2024 Real property 6 94 130
2024 Project management 14 86 75
2024 None of the above 8 92 60
2022 Client contact centre 5 95 55
2022 Communications or public affairs 16 84 40
2022 Security 10 90 20
2022 Science and technology 6 94 10
2022 Administration and operations 1 99 120
2022 Human resources 0 100 40
2022 Financial management 0 100 35
2022 Procurement 19 81 120
2022 Real property 16 84 95
2022 Information management 0 100 20
2022 Information technology 2 98 40
2022 Policy 5 95 20
2022 Project management 21 79 65
2022 Other services to the public 5 95 25
2022 None of the above 17 83 45
2020 Security 0 100 25
2020 Science and technology 0 100 15
2020 Administration and operations 6 94 160
2020 Human resources 0 100 45
2020 Procurement 20 80 115
2020 Real property 11 89 135
2020 Project management 12 88 80
2019 Security 0 100 30
2019 Science and technology 0 100 10
2019 Administration and operations 4 96 220
2019 Procurement 13 87 140
2019 Real property 7 93 155
2019 Information technology 18 82 50
2019 Project management 20 80 80
2019 Other services to the public 0 100 35

Question 59f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 9 91 65
2024 Compliance, inspection and enforcement 0 100 10
2024 Financial management 0 100 35
2024 Procurement 8 92 140
2024 Information management 0 100 15
2024 Project management 6 94 75
2024 None of the above 11 89 60
2022 Client contact centre 4 96 55
2022 Communications or public affairs 3 97 40
2022 Security 0 100 20
2022 Science and technology 0 100 10
2022 Administration and operations 1 99 120
2022 Human resources 2 98 40
2022 Financial management 0 100 35
2022 Procurement 3 97 120
2022 Real property 1 99 95
2022 Information management 0 100 20
2022 Information technology 2 98 40
2022 Policy 0 100 20
2022 Project management 3 97 65
2022 Other services to the public 14 86 25
2022 None of the above 5 95 45
2020 Client contact centre 7 93 75
2020 Communications or public affairs 0 100 25
2020 Administration and operations 3 97 160
2020 Financial management 0 100 45
2020 Procurement 5 95 115
2020 Information management 0 100 20
2020 Information technology 0 100 25
2020 None of the above 0 100 45
2019 Client contact centre 6 94 80
2019 Communications or public affairs 0 100 35
2019 Science and technology 0 100 10
2019 Administration and operations 2 98 220
2019 Procurement 5 95 140
2019 Real property 5 95 155
2019 Information management 0 100 25
2019 Policy 0 100 25

Question 59g. From whom did you experience harassment on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 9 91 65
2024 Security 0 100 20
2024 Administration and operations 4 96 175
2024 Procurement 9 91 140
2024 Real property 8 92 130
2024 Information management 0 100 15
2024 Project management 8 92 75
2024 None of the above 14 86 60
2022 Client contact centre 5 95 55
2022 Communications or public affairs 6 94 40
2022 Security 4 96 20
2022 Science and technology 0 100 10
2022 Administration and operations 5 95 120
2022 Human resources 12 88 40
2022 Financial management 3 97 35
2022 Procurement 6 94 120
2022 Real property 10 90 95
2022 Information management 9 91 20
2022 Information technology 5 95 40
2022 Policy 0 100 20
2022 Project management 10 90 65
2022 Other services to the public 3 97 25
2022 None of the above 10 90 45
2020 Administration and operations 4 96 160
2020 Procurement 7 93 115
2020 Real property 6 94 135
2020 Information management 0 100 20
2020 Policy 0 100 25
2019 Science and technology 0 100 10
2019 Administration and operations 2 98 220
2019 Human resources 8 92 60
2019 Financial management 9 91 65
2019 Procurement 4 96 140
2019 Real property 4 96 155
2019 Information technology 10 90 50
2019 Project management 8 92 80
2019 None of the above 8 92 75

Question 60a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 18 82 65
2024 Communications or public affairs 61 39 35
2024 Security 49 51 20
2024 Administration and operations 24 76 175
2024 Human resources 37 63 55
2024 Financial management 51 49 35
2024 Procurement 43 57 140
2024 Real property 40 60 130
2024 Information technology 45 55 35
2024 Policy 32 68 35
2024 Project management 42 58 75
2024 Other services to the public 41 59 25
2024 None of the above 31 69 60
2022 Client contact centre 33 67 55
2022 Communications or public affairs 46 54 40
2022 Security 28 72 20
2022 Science and technology 29 71 10
2022 Administration and operations 26 74 120
2022 Human resources 17 83 40
2022 Financial management 35 65 35
2022 Procurement 34 66 125
2022 Real property 42 58 95
2022 Information management 29 71 20
2022 Information technology 30 70 40
2022 Policy 54 46 20
2022 Project management 31 69 65
2022 Other services to the public 47 53 25
2022 None of the above 49 51 45
2020 Client contact centre 36 64 75
2020 Communications or public affairs 27 73 25
2020 Security 39 61 25
2020 Science and technology 29 71 15
2020 Administration and operations 28 72 160
2020 Human resources 25 75 45
2020 Financial management 35 65 45
2020 Procurement 39 61 115
2020 Real property 44 56 135
2020 Information technology 36 64 25
2020 Policy 35 65 25
2020 Project management 36 64 80
2020 None of the above 45 55 45
2019 Client contact centre 35 65 80
2019 Communications or public affairs 26 74 35
2019 Security 29 71 30
2019 Administration and operations 31 69 220
2019 Human resources 31 69 60
2019 Financial management 31 69 65
2019 Procurement 39 61 140
2019 Real property 38 62 155
2019 Information management 40 60 25
2019 Information technology 53 47 50
2019 Policy 48 52 25
2019 Project management 40 60 80
2019 Other services to the public 32 68 30
2019 None of the above 26 74 75

Question 60b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 38 62 65
2024 Compliance, inspection and enforcement 44 56 10
2024 Communications or public affairs 55 45 35
2024 Security 40 60 20
2024 Administration and operations 45 55 175
2024 Human resources 42 58 55
2024 Financial management 35 65 35
2024 Procurement 46 54 140
2024 Real property 49 51 130
2024 Information management 53 47 15
2024 Information technology 55 45 35
2024 Policy 35 65 35
2024 Project management 54 46 75
2024 Other services to the public 55 45 25
2024 None of the above 45 55 60
2022 Client contact centre 42 58 55
2022 Communications or public affairs 47 53 40
2022 Security 43 57 20
2022 Science and technology 61 39 10
2022 Administration and operations 41 59 120
2022 Human resources 47 53 40
2022 Financial management 47 53 35
2022 Procurement 36 64 125
2022 Real property 42 58 95
2022 Information management 40 60 20
2022 Information technology 45 55 40
2022 Policy 43 57 20
2022 Project management 51 49 65
2022 Other services to the public 41 59 25
2022 None of the above 35 65 45
2020 Client contact centre 35 65 75
2020 Communications or public affairs 58 42 25
2020 Security 40 60 25
2020 Science and technology 28 72 15
2020 Administration and operations 42 58 160
2020 Human resources 33 67 45
2020 Financial management 35 65 45
2020 Procurement 37 63 115
2020 Real property 50 50 135
2020 Information management 56 44 20
2020 Information technology 44 56 25
2020 Policy 56 44 25
2020 Project management 44 56 80
2020 Other services to the public 36 64 20
2020 None of the above 29 71 45
2019 Client contact centre 35 65 80
2019 Communications or public affairs 32 68 35
2019 Security 40 60 30
2019 Science and technology 51 49 10
2019 Administration and operations 44 56 220
2019 Human resources 38 62 60
2019 Financial management 43 57 65
2019 Procurement 46 54 140
2019 Real property 53 47 155
2019 Information management 56 44 25
2019 Information technology 57 43 50
2019 Policy 49 51 25
2019 Project management 48 52 80
2019 Other services to the public 35 65 30
2019 None of the above 39 61 75

Question 60c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 40 60 65
2024 Communications or public affairs 53 47 35
2024 Security 60 40 20
2024 Administration and operations 47 53 175
2024 Human resources 47 53 55
2024 Financial management 44 56 35
2024 Procurement 41 59 140
2024 Real property 47 53 130
2024 Information management 47 53 15
2024 Information technology 56 44 35
2024 Policy 59 41 35
2024 Project management 47 53 75
2024 Other services to the public 39 61 25
2024 None of the above 42 58 60
2022 Client contact centre 28 72 55
2022 Communications or public affairs 31 69 40
2022 Security 68 32 20
2022 Science and technology 37 63 10
2022 Administration and operations 40 60 120
2022 Human resources 48 52 40
2022 Financial management 39 61 35
2022 Procurement 49 51 125
2022 Real property 54 46 95
2022 Information management 52 48 20
2022 Information technology 44 56 40
2022 Policy 38 62 20
2022 Project management 43 57 65
2022 Other services to the public 40 60 25
2022 None of the above 50 50 45
2020 Client contact centre 36 64 75
2020 Communications or public affairs 31 69 25
2020 Security 70 30 25
2020 Administration and operations 45 55 160
2020 Human resources 51 49 45
2020 Financial management 58 42 45
2020 Procurement 45 55 115
2020 Real property 56 44 135
2020 Information technology 47 53 25
2020 Policy 48 52 25
2020 Project management 41 59 80
2020 Other services to the public 35 65 20
2020 None of the above 39 61 45
2019 Client contact centre 38 62 80
2019 Communications or public affairs 37 63 35
2019 Security 46 54 30
2019 Administration and operations 44 56 220
2019 Human resources 48 52 60
2019 Financial management 43 57 65
2019 Procurement 44 56 140
2019 Real property 58 42 155
2019 Information management 62 38 25
2019 Information technology 35 65 50
2019 Policy 48 52 25
2019 Project management 46 54 80
2019 Other services to the public 47 53 30
2019 None of the above 51 49 75

Question 60d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 38 62 65
2024 Communications or public affairs 56 44 35
2024 Security 34 66 20
2024 Administration and operations 46 54 175
2024 Human resources 37 63 55
2024 Financial management 43 57 35
2024 Procurement 40 60 140
2024 Real property 48 52 130
2024 Information management 36 64 15
2024 Information technology 49 51 35
2024 Policy 36 64 35
2024 Project management 33 67 75
2024 Other services to the public 31 69 25
2024 None of the above 43 57 60
2022 Client contact centre 42 58 55
2022 Communications or public affairs 50 50 40
2022 Security 56 44 20
2022 Science and technology 42 58 10
2022 Administration and operations 42 58 120
2022 Human resources 32 68 40
2022 Financial management 45 55 35
2022 Procurement 41 59 125
2022 Real property 44 56 95
2022 Information management 23 77 20
2022 Information technology 32 68 40
2022 Policy 43 57 20
2022 Project management 36 64 65
2022 Other services to the public 49 51 25
2022 None of the above 37 63 45
2020 Client contact centre 47 53 75
2020 Communications or public affairs 35 65 25
2020 Security 46 54 25
2020 Administration and operations 52 48 160
2020 Human resources 46 54 45
2020 Financial management 40 60 45
2020 Procurement 39 61 115
2020 Real property 44 56 135
2020 Information technology 37 63 25
2020 Policy 44 56 25
2020 Project management 50 50 80
2020 Other services to the public 42 58 20
2020 None of the above 34 66 45
2019 Client contact centre 45 55 80
2019 Communications or public affairs 55 45 35
2019 Security 39 61 30
2019 Administration and operations 41 59 220
2019 Human resources 51 49 60
2019 Financial management 43 57 65
2019 Procurement 47 53 140
2019 Real property 41 59 155
2019 Information management 42 58 25
2019 Information technology 39 61 50
2019 Policy 52 48 25
2019 Project management 50 50 80
2019 Other services to the public 21 79 30
2019 None of the above 36 64 75

Question 60e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 26 74 65
2024 Communications or public affairs 28 72 35
2024 Security 38 62 20
2024 Administration and operations 25 75 175
2024 Human resources 28 72 55
2024 Financial management 41 59 35
2024 Procurement 28 72 140
2024 Real property 37 63 130
2024 Information technology 40 60 35
2024 Policy 42 58 35
2024 Project management 47 53 75
2024 Other services to the public 23 77 25
2024 None of the above 32 68 60
2022 Client contact centre 23 77 55
2022 Communications or public affairs 13 87 40
2022 Security 38 62 20
2022 Science and technology 28 72 10
2022 Administration and operations 25 75 120
2022 Human resources 37 63 40
2022 Financial management 34 66 35
2022 Procurement 28 72 125
2022 Real property 36 64 95
2022 Information management 38 62 20
2022 Information technology 33 67 40
2022 Policy 30 70 20
2022 Project management 34 66 65
2022 Other services to the public 27 73 25
2022 None of the above 40 60 45
2020 Client contact centre 24 76 75
2020 Communications or public affairs 35 65 25
2020 Security 50 50 25
2020 Administration and operations 33 67 160
2020 Human resources 32 68 45
2020 Financial management 28 72 45
2020 Procurement 27 73 115
2020 Real property 37 63 135
2020 Information management 25 75 20
2020 Information technology 52 48 25
2020 Policy 35 65 25
2020 Project management 37 63 80
2020 Other services to the public 37 63 20
2020 None of the above 27 73 45
2019 Client contact centre 23 77 80
2019 Communications or public affairs 34 66 35
2019 Security 33 67 30
2019 Administration and operations 25 75 220
2019 Human resources 31 69 60
2019 Financial management 22 78 65
2019 Procurement 30 70 140
2019 Real property 48 52 155
2019 Information management 33 67 25
2019 Information technology 38 62 50
2019 Policy 62 38 25
2019 Project management 31 69 80
2019 Other services to the public 21 79 30
2019 None of the above 28 72 75

Question 60f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 59 41 65
2024 Compliance, inspection and enforcement 43 57 10
2024 Communications or public affairs 73 27 35
2024 Security 54 46 20
2024 Administration and operations 42 58 175
2024 Human resources 65 35 55
2024 Financial management 60 40 35
2024 Procurement 56 44 140
2024 Real property 57 43 130
2024 Information management 53 47 15
2024 Information technology 41 59 35
2024 Policy 54 46 35
2024 Project management 49 51 75
2024 Other services to the public 56 44 25
2024 None of the above 62 38 60
2022 Client contact centre 64 36 55
2022 Communications or public affairs 58 42 40
2022 Security 43 57 20
2022 Science and technology 37 63 10
2022 Administration and operations 51 49 120
2022 Human resources 57 43 40
2022 Financial management 64 36 35
2022 Procurement 54 46 125
2022 Real property 53 47 95
2022 Information management 35 65 20
2022 Information technology 58 42 40
2022 Policy 47 53 20
2022 Project management 59 41 65
2022 Other services to the public 67 33 25
2022 None of the above 49 51 45
2020 Client contact centre 65 35 75
2020 Communications or public affairs 46 54 25
2020 Security 53 47 25
2020 Science and technology 41 59 15
2020 Administration and operations 51 49 160
2020 Human resources 58 42 45
2020 Financial management 63 37 45
2020 Procurement 53 47 115
2020 Real property 58 42 135
2020 Information management 45 55 20
2020 Information technology 65 35 25
2020 Policy 60 40 25
2020 Project management 52 48 80
2020 Other services to the public 63 37 20
2020 None of the above 63 37 45
2019 Client contact centre 51 49 80
2019 Communications or public affairs 71 29 35
2019 Security 55 45 30
2019 Science and technology 47 53 10
2019 Administration and operations 52 48 220
2019 Human resources 67 33 60
2019 Financial management 52 48 65
2019 Procurement 51 49 140
2019 Real property 53 47 155
2019 Information management 56 44 25
2019 Information technology 61 39 50
2019 Policy 47 53 25
2019 Project management 61 39 80
2019 Other services to the public 47 53 30
2019 None of the above 53 47 75

Question 60g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 26 74 65
2024 Communications or public affairs 45 55 35
2024 Security 44 56 20
2024 Administration and operations 36 64 175
2024 Human resources 39 61 55
2024 Financial management 60 40 35
2024 Procurement 33 67 140
2024 Real property 42 58 130
2024 Information management 37 63 15
2024 Information technology 37 63 35
2024 Policy 24 76 35
2024 Project management 38 62 75
2024 Other services to the public 28 72 25
2024 None of the above 24 76 60
2022 Client contact centre 30 70 55
2022 Communications or public affairs 34 66 40
2022 Security 35 65 20
2022 Science and technology 16 84 10
2022 Administration and operations 31 69 120
2022 Human resources 38 62 40
2022 Financial management 29 71 35
2022 Procurement 29 71 125
2022 Real property 42 58 95
2022 Information management 17 83 20
2022 Information technology 34 66 40
2022 Policy 47 53 20
2022 Project management 32 68 65
2022 Other services to the public 25 75 25
2022 None of the above 34 66 45
2020 Client contact centre 29 71 75
2020 Communications or public affairs 19 81 25
2020 Security 30 70 25
2020 Science and technology 43 57 15
2020 Administration and operations 37 63 160
2020 Human resources 42 58 45
2020 Financial management 30 70 45
2020 Procurement 30 70 115
2020 Real property 39 61 135
2020 Information management 24 76 20
2020 Information technology 41 59 25
2020 Policy 35 65 25
2020 Project management 34 66 80
2020 Other services to the public 40 60 20
2020 None of the above 32 68 45
2019 Client contact centre 30 70 80
2019 Communications or public affairs 38 62 35
2019 Security 27 73 30
2019 Administration and operations 30 70 220
2019 Human resources 41 59 60
2019 Financial management 32 68 65
2019 Procurement 35 65 140
2019 Real property 36 64 155
2019 Information management 44 56 25
2019 Information technology 34 66 50
2019 Policy 27 73 25
2019 Project management 35 65 80
2019 Other services to the public 27 73 30
2019 None of the above 34 66 75

Question 60h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 65
2024 Compliance, inspection and enforcement 0 100 10
2024 Communications or public affairs 0 100 35
2024 Security 0 100 20
2024 Administration and operations 0 100 175
2024 Human resources 0 100 55
2024 Financial management 0 100 35
2024 Information management 0 100 15
2024 Information technology 0 100 35
2024 Policy 0 100 35
2024 Project management 0 100 75
2024 Other services to the public 0 100 25
2022 Client contact centre 0 100 55
2022 Communications or public affairs 3 97 40
2022 Security 0 100 20
2022 Science and technology 0 100 10
2022 Administration and operations 0 100 120
2022 Human resources 0 100 40
2022 Financial management 0 100 35
2022 Procurement 0 100 125
2022 Real property 0 100 95
2022 Information management 4 96 20
2022 Information technology 0 100 40
2022 Policy 0 100 20
2022 Project management 0 100 65
2022 Other services to the public 0 100 25
2022 None of the above 0 100 45
2020 Client contact centre 0 100 75
2020 Communications or public affairs 0 100 25
2020 Security 0 100 25
2020 Science and technology 0 100 15
2020 Human resources 0 100 45
2020 Financial management 0 100 45
2020 Procurement 0 100 115
2020 Information management 0 100 20
2020 Information technology 0 100 25
2020 Policy 0 100 25
2020 Project management 0 100 80
2020 Other services to the public 0 100 20
2020 None of the above 0 100 45
2019 Client contact centre 0 100 80
2019 Communications or public affairs 0 100 35
2019 Security 0 100 30
2019 Science and technology 0 100 10
2019 Human resources 0 100 60
2019 Financial management 0 100 65
2019 Procurement 0 100 140
2019 Information management 0 100 25
2019 Information technology 0 100 50
2019 Project management 0 100 80

Question 60i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 11 89 65
2024 Compliance, inspection and enforcement 0 100 10
2024 Security 0 100 20
2024 Administration and operations 6 94 175
2024 Procurement 5 95 140
2024 Real property 5 95 130
2024 Information management 0 100 15
2024 Project management 8 92 75
2022 Client contact centre 2 98 55
2022 Communications or public affairs 2 98 40
2022 Security 0 100 20
2022 Science and technology 15 85 10
2022 Administration and operations 8 92 120
2022 Human resources 2 98 40
2022 Financial management 0 100 35
2022 Procurement 5 95 125
2022 Real property 5 95 95
2022 Information management 0 100 20
2022 Information technology 8 92 40
2022 Policy 5 95 20
2022 Project management 3 97 65
2022 Other services to the public 8 92 25
2022 None of the above 0 100 45
2020 Client contact centre 8 92 75
2020 Administration and operations 8 92 160
2020 Human resources 0 100 45
2020 Procurement 7 93 115
2020 Other services to the public 0 100 20
2019 Client contact centre 6 94 80
2019 Administration and operations 7 93 220
2019 Human resources 10 90 60
2019 Procurement 5 95 140
2019 Real property 6 94 155
2019 Project management 11 89 80
2019 None of the above 8 92 75

Question 60j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 10 90 175
2024 Human resources 8 92 55
2024 Financial management 17 83 35
2024 Procurement 8 92 140
2024 Real property 9 91 130
2024 Project management 11 89 75
2024 None of the above 11 89 60
2022 Client contact centre 12 88 55
2022 Communications or public affairs 6 94 40
2022 Security 15 85 20
2022 Science and technology 0 100 10
2022 Administration and operations 5 95 120
2022 Human resources 9 91 40
2022 Financial management 9 91 35
2022 Procurement 6 94 125
2022 Real property 7 93 95
2022 Information management 14 86 20
2022 Information technology 11 89 40
2022 Policy 15 85 20
2022 Project management 14 86 65
2022 Other services to the public 11 89 25
2022 None of the above 15 85 45
2020 Client contact centre 11 89 75
2020 Administration and operations 10 90 160
2020 Financial management 18 82 45
2020 Procurement 13 87 115
2020 Real property 17 83 135
2020 Information technology 0 100 25
2020 Project management 7 93 80
2019 Client contact centre 6 94 80
2019 Administration and operations 10 90 220
2019 Human resources 13 87 60
2019 Financial management 15 85 65
2019 Procurement 11 89 140
2019 Real property 11 89 155
2019 Information technology 15 85 50
2019 Project management 16 84 80
2019 Other services to the public 0 100 30
2019 None of the above 11 89 75

Question 60k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 42 58 65
2024 Compliance, inspection and enforcement 43 57 10
2024 Communications or public affairs 50 50 35
2024 Security 61 39 20
2024 Administration and operations 57 43 175
2024 Human resources 55 45 55
2024 Financial management 44 56 35
2024 Procurement 50 50 140
2024 Real property 50 50 130
2024 Information management 69 31 15
2024 Information technology 56 44 35
2024 Policy 69 31 35
2024 Project management 52 48 75
2024 Other services to the public 46 54 25
2024 None of the above 53 47 60
2022 Client contact centre 36 64 55
2022 Communications or public affairs 41 59 40
2022 Security 72 28 20
2022 Science and technology 40 60 10
2022 Administration and operations 40 60 120
2022 Human resources 41 59 40
2022 Financial management 51 49 35
2022 Procurement 50 50 125
2022 Real property 50 50 95
2022 Information management 40 60 20
2022 Information technology 47 53 40
2022 Policy 56 44 20
2022 Project management 50 50 65
2022 Other services to the public 53 47 25
2022 None of the above 51 49 45
2020 Client contact centre 52 48 75
2020 Communications or public affairs 39 61 25
2020 Security 55 45 25
2020 Science and technology 35 65 15
2020 Administration and operations 57 43 160
2020 Human resources 51 49 45
2020 Financial management 44 56 45
2020 Procurement 48 52 115
2020 Real property 58 42 135
2020 Information management 46 54 20
2020 Information technology 68 32 25
2020 Policy 48 52 25
2020 Project management 42 58 80
2020 Other services to the public 54 46 20
2020 None of the above 32 68 45
2019 Client contact centre 41 59 80
2019 Communications or public affairs 53 47 35
2019 Security 53 47 30
2019 Administration and operations 48 52 220
2019 Human resources 56 44 60
2019 Financial management 55 45 65
2019 Procurement 43 57 140
2019 Real property 52 48 155
2019 Information management 59 41 25
2019 Information technology 51 49 50
2019 Policy 34 66 25
2019 Project management 49 51 80
2019 Other services to the public 53 47 30
2019 None of the above 41 59 75

Question 60l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 12 88 65
2024 Communications or public affairs 22 78 35
2024 Administration and operations 12 88 175
2024 Human resources 20 80 55
2024 Procurement 21 79 140
2024 Real property 19 81 130
2024 Information management 0 100 15
2024 Information technology 28 72 35
2024 Policy 25 75 35
2024 Project management 18 82 75
2024 None of the above 16 84 60
2022 Client contact centre 14 86 55
2022 Communications or public affairs 16 84 40
2022 Security 0 100 20
2022 Science and technology 15 85 10
2022 Administration and operations 12 88 120
2022 Human resources 10 90 40
2022 Financial management 15 85 35
2022 Procurement 18 82 125
2022 Real property 26 74 95
2022 Information management 17 83 20
2022 Information technology 23 77 40
2022 Policy 22 78 20
2022 Project management 16 84 65
2022 Other services to the public 25 75 25
2022 None of the above 27 73 45
2020 Client contact centre 23 77 75
2020 Security 19 81 25
2020 Administration and operations 16 84 160
2020 Financial management 26 74 45
2020 Procurement 22 78 115
2020 Real property 25 75 135
2020 Information technology 25 75 25
2020 Policy 26 74 25
2020 Project management 25 75 80
2020 None of the above 25 75 45
2019 Client contact centre 22 78 80
2019 Communications or public affairs 21 79 35
2019 Security 21 79 30
2019 Administration and operations 21 79 220
2019 Human resources 16 84 60
2019 Financial management 14 86 65
2019 Procurement 22 78 140
2019 Real property 21 79 155
2019 Information management 22 78 25
2019 Information technology 33 67 50
2019 Policy 26 74 25
2019 Project management 28 72 80
2019 Other services to the public 17 83 30
2019 None of the above 17 83 75

Question 60m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 10 90 65
2024 Communications or public affairs 22 78 35
2024 Security 39 61 20
2024 Administration and operations 19 81 175
2024 Human resources 11 89 55
2024 Financial management 20 80 35
2024 Procurement 19 81 140
2024 Real property 13 87 130
2024 Information technology 15 85 35
2024 Project management 17 83 75
2024 Other services to the public 21 79 25
2024 None of the above 28 72 60
2022 Client contact centre 19 81 55
2022 Communications or public affairs 10 90 40
2022 Security 22 78 20
2022 Science and technology 0 100 10
2022 Administration and operations 20 80 120
2022 Human resources 19 81 40
2022 Financial management 18 82 35
2022 Procurement 15 85 125
2022 Real property 9 91 95
2022 Information management 4 96 20
2022 Information technology 2 98 40
2022 Policy 11 89 20
2022 Project management 15 85 65
2022 Other services to the public 26 74 25
2022 None of the above 26 74 45
2020 Client contact centre 9 91 75
2020 Security 23 77 25
2020 Administration and operations 14 86 160
2020 Financial management 12 88 45
2020 Procurement 17 83 115
2020 Real property 13 87 135
2020 Project management 14 86 80
2020 Other services to the public 32 68 20
2019 Client contact centre 14 86 80
2019 Communications or public affairs 17 83 35
2019 Security 29 71 30
2019 Administration and operations 15 85 220
2019 Human resources 15 85 60
2019 Financial management 15 85 65
2019 Procurement 15 85 140
2019 Real property 11 89 155
2019 Information technology 12 88 50
2019 Policy 33 67 25
2019 Project management 13 87 80
2019 Other services to the public 19 81 30
2019 None of the above 17 83 75

Question 61a. What action(s) did you take to address the harassment you experienced? …I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 50 50 65
2024 Compliance, inspection and enforcement 66 34 10
2024 Communications or public affairs 60 40 35
2024 Security 38 62 20
2024 Administration and operations 56 44 175
2024 Human resources 62 38 55
2024 Financial management 67 33 35
2024 Procurement 53 47 140
2024 Real property 51 49 130
2024 Information management 43 57 15
2024 Information technology 58 42 35
2024 Policy 59 41 35
2024 Project management 68 32 75
2024 Other services to the public 49 51 25
2024 None of the above 68 32 60
2022 Client contact centre 47 53 55
2022 Communications or public affairs 69 31 40
2022 Security 42 58 20
2022 Science and technology 70 30 10
2022 Administration and operations 46 54 120
2022 Human resources 39 61 40
2022 Financial management 49 51 35
2022 Procurement 56 44 125
2022 Real property 50 50 95
2022 Information management 68 32 20
2022 Information technology 61 39 40
2022 Policy 76 24 20
2022 Project management 64 36 65
2022 Other services to the public 48 52 25
2022 None of the above 41 59 45
2020 Client contact centre 55 45 75
2020 Communications or public affairs 58 42 25
2020 Security 46 54 25
2020 Science and technology 44 56 15
2020 Administration and operations 53 47 160
2020 Human resources 56 44 45
2020 Financial management 60 40 45
2020 Procurement 57 43 115
2020 Real property 54 46 135
2020 Information management 70 30 20
2020 Information technology 56 44 25
2020 Policy 39 61 25
2020 Project management 62 38 80
2020 Other services to the public 64 36 20
2020 None of the above 60 40 45
2019 Client contact centre 48 52 80
2019 Communications or public affairs 66 34 35
2019 Security 56 44 30
2019 Administration and operations 52 48 220
2019 Human resources 50 50 60
2019 Financial management 58 42 65
2019 Procurement 54 46 140
2019 Real property 52 48 155
2019 Information management 64 36 25
2019 Information technology 61 39 50
2019 Policy 60 40 25
2019 Project management 59 41 80
2019 Other services to the public 55 45 30
2019 None of the above 43 57 75

Question 61b. What action(s) did you take to address the harassment you experienced? …I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 18 82 65
2024 Communications or public affairs 35 65 35
2024 Security 45 55 20
2024 Administration and operations 23 77 175
2024 Human resources 19 81 55
2024 Financial management 21 79 35
2024 Procurement 19 81 140
2024 Real property 25 75 130
2024 Information technology 20 80 35
2024 Policy 32 68 35
2024 Project management 19 81 75
2024 None of the above 29 71 60
2022 Client contact centre 21 79 55
2022 Communications or public affairs 18 82 40
2022 Security 37 63 20
2022 Science and technology 45 55 10
2022 Administration and operations 16 84 120
2022 Human resources 29 71 40
2022 Financial management 24 76 35
2022 Procurement 26 74 125
2022 Real property 25 75 95
2022 Information management 22 78 20
2022 Information technology 21 79 40
2022 Policy 22 78 20
2022 Project management 20 80 65
2022 Other services to the public 13 87 25
2022 None of the above 21 79 45
2020 Client contact centre 22 78 75
2020 Communications or public affairs 27 73 25
2020 Security 23 77 25
2020 Administration and operations 25 75 160
2020 Human resources 30 70 45
2020 Financial management 39 61 45
2020 Procurement 30 70 115
2020 Real property 28 72 135
2020 Information technology 37 63 25
2020 Policy 30 70 25
2020 Project management 30 70 80
2020 Other services to the public 32 68 20
2020 None of the above 27 73 45
2019 Client contact centre 22 78 80
2019 Communications or public affairs 46 54 35
2019 Security 32 68 30
2019 Administration and operations 22 78 220
2019 Human resources 31 69 60
2019 Financial management 24 76 65
2019 Procurement 31 69 140
2019 Real property 22 78 155
2019 Information management 34 66 25
2019 Information technology 41 59 50
2019 Policy 18 82 25
2019 Project management 28 72 80
2019 Other services to the public 42 58 30
2019 None of the above 24 76 75

Question 61c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Compliance, inspection and enforcement 0 100 10
2024 Communications or public affairs 13 87 35
2024 Administration and operations 11 89 175
2024 Human resources 16 84 55
2024 Financial management 28 72 35
2024 Procurement 5 95 140
2024 Real property 13 87 130
2024 Information management 0 100 15
2024 Policy 12 88 35
2024 Project management 8 92 75
2024 None of the above 9 91 60
2022 Client contact centre 5 95 55
2022 Communications or public affairs 7 93 40
2022 Security 19 81 20
2022 Science and technology 9 91 10
2022 Administration and operations 6 94 120
2022 Human resources 9 91 40
2022 Financial management 12 88 35
2022 Procurement 11 89 125
2022 Real property 12 88 95
2022 Information management 4 96 20
2022 Information technology 8 92 40
2022 Policy 19 81 20
2022 Project management 11 89 65
2022 Other services to the public 7 93 25
2022 None of the above 5 95 45
2020 Client contact centre 10 90 75
2020 Security 24 76 25
2020 Administration and operations 7 93 160
2020 Financial management 11 89 45
2020 Procurement 12 88 115
2020 Real property 20 80 135
2020 Policy 0 100 25
2020 Project management 9 91 80
2020 None of the above 11 89 45
2019 Client contact centre 10 90 80
2019 Administration and operations 6 94 220
2019 Human resources 20 80 60
2019 Financial management 13 87 65
2019 Procurement 8 92 140
2019 Real property 17 83 155
2019 Information management 24 76 25
2019 Information technology 10 90 50
2019 Policy 18 82 25
2019 Project management 14 86 80

Question 61d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 12 88 65
2024 Communications or public affairs 22 78 35
2024 Administration and operations 15 85 175
2024 Financial management 34 66 35
2024 Procurement 10 90 140
2024 Real property 14 86 130
2024 Information technology 15 85 35
2024 Project management 13 87 75
2024 Other services to the public 25 75 25
2024 None of the above 13 87 60
2022 Client contact centre 11 89 55
2022 Communications or public affairs 13 87 40
2022 Security 15 85 20
2022 Science and technology 9 91 10
2022 Administration and operations 14 86 120
2022 Human resources 7 93 40
2022 Financial management 19 81 35
2022 Procurement 11 89 125
2022 Real property 20 80 95
2022 Information management 15 85 20
2022 Information technology 13 87 40
2022 Policy 15 85 20
2022 Project management 21 79 65
2022 Other services to the public 17 83 25
2022 None of the above 21 79 45
2020 Client contact centre 17 83 75
2020 Communications or public affairs 19 81 25
2020 Security 20 80 25
2020 Administration and operations 16 84 160
2020 Financial management 14 86 45
2020 Procurement 17 83 115
2020 Real property 25 75 135
2020 Information technology 0 100 25
2020 Policy 22 78 25
2020 Project management 10 90 80
2020 Other services to the public 23 77 20
2020 None of the above 19 81 45
2019 Client contact centre 20 80 80
2019 Communications or public affairs 16 84 35
2019 Security 27 73 30
2019 Administration and operations 16 84 220
2019 Human resources 9 91 60
2019 Financial management 17 83 65
2019 Procurement 12 88 140
2019 Real property 18 82 155
2019 Information management 33 67 25
2019 Information technology 12 88 50
2019 Policy 22 78 25
2019 Project management 15 85 80
2019 Other services to the public 15 85 30
2019 None of the above 18 82 75

Question 61e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 10 90 175
2024 Human resources 11 89 55
2024 Procurement 7 93 140
2024 Real property 9 91 130
2024 Information technology 18 82 35
2024 Project management 12 88 75
2024 None of the above 11 89 60
2022 Client contact centre 12 88 55
2022 Communications or public affairs 8 92 40
2022 Security 24 76 20
2022 Science and technology 7 93 10
2022 Administration and operations 9 91 120
2022 Human resources 7 93 40
2022 Financial management 5 95 35
2022 Procurement 5 95 125
2022 Real property 15 85 95
2022 Information management 10 90 20
2022 Information technology 6 94 40
2022 Policy 4 96 20
2022 Project management 9 91 65
2022 Other services to the public 10 90 25
2022 None of the above 11 89 45
2020 Science and technology 0 100 15
2020 Administration and operations 6 94 160
2020 Human resources 12 88 45
2020 Financial management 11 89 45
2020 Procurement 11 89 115
2020 Real property 10 90 135
2020 Policy 0 100 25
2020 Project management 9 91 80
2020 Other services to the public 0 100 20
2019 Client contact centre 6 94 80
2019 Security 17 83 30
2019 Science and technology 0 100 10
2019 Administration and operations 6 94 220
2019 Human resources 16 84 60
2019 Procurement 8 92 140
2019 Real property 11 89 155
2019 Information management 17 83 25
2019 Project management 10 90 80

Question 61f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Security 0 100 20
2024 Administration and operations 5 95 175
2024 Procurement 5 95 140
2024 Real property 9 91 130
2024 Project management 9 91 75
2022 Client contact centre 4 96 55
2022 Communications or public affairs 14 86 40
2022 Security 15 85 20
2022 Science and technology 0 100 10
2022 Administration and operations 6 94 120
2022 Human resources 9 91 40
2022 Financial management 10 90 35
2022 Procurement 9 91 125
2022 Real property 8 92 95
2022 Information management 0 100 20
2022 Information technology 2 98 40
2022 Policy 6 94 20
2022 Project management 9 91 65
2022 Other services to the public 7 93 25
2022 None of the above 11 89 45
2020 Client contact centre 7 93 75
2020 Communications or public affairs 0 100 25
2020 Science and technology 0 100 15
2020 Administration and operations 6 94 160
2020 Real property 8 92 135
2020 Information management 0 100 20
2020 Information technology 0 100 25
2020 Other services to the public 0 100 20
2019 Communications or public affairs 0 100 35
2019 Science and technology 0 100 10
2019 Administration and operations 3 97 220
2019 Human resources 10 90 60
2019 Financial management 7 93 65
2019 Procurement 4 96 140
2019 Real property 6 94 155
2019 Project management 7 93 80

Question 61g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 6 94 65
2024 Administration and operations 13 87 175
2024 Human resources 19 81 55
2024 Financial management 0 100 35
2024 Procurement 8 92 140
2024 Real property 7 93 130
2024 Information management 0 100 15
2024 Project management 17 83 75
2024 None of the above 15 85 60
2022 Client contact centre 8 92 55
2022 Communications or public affairs 10 90 40
2022 Security 5 95 20
2022 Science and technology 8 92 10
2022 Administration and operations 19 81 120
2022 Human resources 12 88 40
2022 Financial management 5 95 35
2022 Procurement 7 93 125
2022 Real property 16 84 95
2022 Information management 10 90 20
2022 Information technology 10 90 40
2022 Policy 6 94 20
2022 Project management 16 84 65
2022 Other services to the public 14 86 25
2022 None of the above 9 91 45
2020 Client contact centre 15 85 75
2020 Communications or public affairs 27 73 25
2020 Administration and operations 16 84 160
2020 Financial management 14 86 45
2020 Procurement 12 88 115
2020 Real property 13 87 135
2020 Project management 17 83 80
2020 None of the above 11 89 45
2019 Client contact centre 13 87 80
2019 Communications or public affairs 17 83 35
2019 Security 32 68 30
2019 Science and technology 0 100 10
2019 Administration and operations 13 87 220
2019 Human resources 14 86 60
2019 Financial management 21 79 65
2019 Procurement 9 91 140
2019 Real property 10 90 155
2019 Information technology 14 86 50
2019 Project management 17 83 80
2019 Other services to the public 16 84 30
2019 None of the above 13 87 75

Question 61h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 10 90 65
2024 Administration and operations 11 89 175
2024 Human resources 8 92 55
2024 Financial management 20 80 35
2024 Procurement 13 87 140
2024 Real property 13 87 130
2024 Policy 17 83 35
2024 Project management 10 90 75
2024 None of the above 25 75 60
2022 Client contact centre 10 90 55
2022 Communications or public affairs 7 93 40
2022 Security 6 94 20
2022 Science and technology 7 93 10
2022 Administration and operations 15 85 120
2022 Human resources 15 85 40
2022 Financial management 9 91 35
2022 Procurement 14 86 125
2022 Real property 9 91 95
2022 Information management 0 100 20
2022 Information technology 5 95 40
2022 Policy 19 81 20
2022 Project management 9 91 65
2022 Other services to the public 5 95 25
2022 None of the above 22 78 45
2020 Client contact centre 9 91 75
2020 Security 23 77 25
2020 Administration and operations 13 87 160
2020 Financial management 16 84 45
2020 Procurement 17 83 115
2020 Real property 8 92 135
2020 Project management 15 85 80
2020 Other services to the public 26 74 20
2020 None of the above 11 89 45
2019 Client contact centre 15 85 80
2019 Administration and operations 13 87 220
2019 Human resources 25 75 60
2019 Financial management 8 92 65
2019 Procurement 16 84 140
2019 Real property 11 89 155
2019 Information technology 16 84 50
2019 Policy 26 74 25
2019 Project management 16 84 80
2019 Other services to the public 22 78 30
2019 None of the above 23 77 75

Question 61i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 29 71 65
2024 Communications or public affairs 17 83 35
2024 Security 29 71 20
2024 Administration and operations 28 72 175
2024 Human resources 28 72 55
2024 Financial management 18 82 35
2024 Procurement 28 72 140
2024 Real property 27 73 130
2024 Information technology 25 75 35
2024 Policy 15 85 35
2024 Project management 18 82 75
2024 Other services to the public 20 80 25
2024 None of the above 14 86 60
2022 Client contact centre 40 60 55
2022 Communications or public affairs 8 92 40
2022 Security 33 67 20
2022 Science and technology 6 94 10
2022 Administration and operations 29 71 120
2022 Human resources 35 65 40
2022 Financial management 25 75 35
2022 Procurement 28 72 125
2022 Real property 24 76 95
2022 Information management 21 79 20
2022 Information technology 22 78 40
2022 Policy 14 86 20
2022 Project management 19 81 65
2022 Other services to the public 33 67 25
2022 None of the above 36 64 45
2020 Client contact centre 21 79 75
2020 Communications or public affairs 19 81 25
2020 Security 27 73 25
2020 Administration and operations 27 73 160
2020 Human resources 26 74 45
2020 Financial management 21 79 45
2020 Procurement 21 79 115
2020 Real property 24 76 135
2020 Information technology 23 77 25
2020 Policy 35 65 25
2020 Project management 22 78 80
2020 Other services to the public 28 72 20
2020 None of the above 25 75 45
2019 Client contact centre 23 77 80
2019 Communications or public affairs 18 82 35
2019 Security 19 81 30
2019 Administration and operations 27 73 220
2019 Human resources 27 73 60
2019 Financial management 27 73 65
2019 Procurement 31 69 140
2019 Real property 26 74 155
2019 Information management 19 81 25
2019 Information technology 13 87 50
2019 Policy 26 74 25
2019 Project management 15 85 80
2019 Other services to the public 26 74 30
2019 None of the above 22 78 75

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 12 88 65
2024 Administration and operations 8 92 165
2024 Human resources 15 85 55
2024 Procurement 8 92 135
2024 Real property 4 96 120
2024 Project management 13 87 70
2024 None of the above 13 87 55
2022 Client contact centre 12 88 55
2022 Communications or public affairs 9 91 35
2022 Security 14 86 15
2022 Science and technology 16 84 10
2022 Administration and operations 10 90 115
2022 Human resources 13 87 35
2022 Financial management 7 93 30
2022 Procurement 13 87 110
2022 Real property 12 88 85
2022 Information management 9 91 20
2022 Information technology 16 84 35
2022 Policy 13 87 15
2022 Project management 16 84 60
2022 Other services to the public 12 88 25
2022 None of the above 10 90 40
2020 Client contact centre 21 79 70
2020 Administration and operations 12 88 150
2020 Real property 7 93 125
2020 Information management 40 60 20
2019 Communications or public affairs 17 83 35
2019 Science and technology 0 100 10
2019 Administration and operations 13 87 210
2019 Human resources 11 89 55
2019 Financial management 10 90 60
2019 Procurement 12 88 135
2019 Real property 8 92 145
2019 Project management 14 86 75

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 27 73 65
2024 Compliance, inspection and enforcement 0 100 10
2024 Communications or public affairs 31 69 30
2024 Administration and operations 19 81 165
2024 Human resources 11 89 55
2024 Financial management 20 80 35
2024 Procurement 19 81 135
2024 Real property 13 87 120
2024 Policy 16 84 35
2024 Project management 15 85 70
2024 None of the above 17 83 55
2022 Client contact centre 17 83 55
2022 Communications or public affairs 22 78 35
2022 Security 8 92 15
2022 Science and technology 18 82 10
2022 Administration and operations 23 77 115
2022 Human resources 16 84 35
2022 Financial management 20 80 30
2022 Procurement 18 82 110
2022 Real property 25 75 85
2022 Information management 24 76 20
2022 Information technology 11 89 35
2022 Policy 21 79 15
2022 Project management 17 83 60
2022 Other services to the public 10 90 25
2022 None of the above 16 84 40
2020 Client contact centre 18 82 70
2020 Communications or public affairs 23 77 25
2020 Administration and operations 20 80 150
2020 Real property 14 86 125
2020 Other services to the public 23 77 20
2019 Communications or public affairs 27 73 35
2019 Administration and operations 21 79 210
2019 Human resources 17 83 55
2019 Financial management 19 81 60
2019 Procurement 21 79 135
2019 Real property 18 82 145
2019 Project management 19 81 75

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 10 90 65
2024 Administration and operations 7 93 165
2024 Financial management 0 100 35
2024 Procurement 9 91 135
2024 Project management 10 90 70
2022 Client contact centre 12 88 55
2022 Communications or public affairs 6 94 35
2022 Security 5 95 15
2022 Science and technology 8 92 10
2022 Administration and operations 7 93 115
2022 Human resources 0 100 35
2022 Financial management 3 97 30
2022 Procurement 9 91 110
2022 Real property 11 89 85
2022 Information management 0 100 20
2022 Information technology 14 86 35
2022 Policy 6 94 15
2022 Project management 14 86 60
2022 Other services to the public 9 91 25
2022 None of the above 15 85 40
2020 Client contact centre 17 83 70
2020 Administration and operations 9 91 150
2020 Real property 5 95 125
2019 Communications or public affairs 22 78 35
2019 Science and technology 0 100 10
2019 Administration and operations 10 90 210
2019 Financial management 12 88 60
2019 Procurement 7 93 135
2019 Real property 8 92 145
2019 Project management 11 89 75

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 7 93 65
2024 Compliance, inspection and enforcement 0 100 10
2024 Administration and operations 9 91 165
2024 Financial management 0 100 35
2024 Project management 9 91 70
2022 Client contact centre 7 93 55
2022 Communications or public affairs 9 91 35
2022 Security 0 100 15
2022 Science and technology 8 92 10
2022 Administration and operations 8 92 115
2022 Human resources 5 95 35
2022 Financial management 4 96 30
2022 Procurement 8 92 110
2022 Real property 5 95 85
2022 Information management 10 90 20
2022 Information technology 8 92 35
2022 Policy 6 94 15
2022 Project management 11 89 60
2022 Other services to the public 9 91 25
2022 None of the above 7 93 40
2020 Science and technology 0 100 15
2020 Administration and operations 11 89 150
2019 Science and technology 0 100 10
2019 Administration and operations 6 94 210
2019 Procurement 4 96 135
2019 Real property 5 95 145
2019 Project management 7 93 75

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 27 73 30
2024 Administration and operations 12 88 165
2024 Human resources 10 90 55
2024 Procurement 13 87 135
2024 Real property 7 93 120
2024 Project management 9 91 70
2022 Client contact centre 12 88 55
2022 Communications or public affairs 21 79 35
2022 Security 6 94 15
2022 Science and technology 13 87 10
2022 Administration and operations 13 87 115
2022 Human resources 2 98 35
2022 Financial management 4 96 30
2022 Procurement 15 85 110
2022 Real property 8 92 85
2022 Information management 10 90 20
2022 Information technology 13 87 35
2022 Policy 13 87 15
2022 Project management 12 88 60
2022 Other services to the public 12 88 25
2022 None of the above 17 83 40
2020 Client contact centre 13 87 70
2020 Administration and operations 13 87 150
2020 Real property 11 89 125
2020 Information management 35 65 20
2020 Information technology 25 75 25
2019 Administration and operations 12 88 210
2019 Procurement 11 89 135
2019 Real property 9 91 145
2019 Project management 12 88 75

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 8 92 165
2024 Human resources 14 86 55
2024 Procurement 13 87 135
2024 Real property 7 93 120
2024 Information technology 14 86 35
2024 Project management 17 83 70
2022 Client contact centre 3 97 55
2022 Communications or public affairs 13 87 35
2022 Security 0 100 15
2022 Science and technology 0 100 10
2022 Administration and operations 7 93 115
2022 Human resources 12 88 35
2022 Financial management 3 97 30
2022 Procurement 11 89 110
2022 Real property 9 91 85
2022 Information management 18 82 20
2022 Information technology 12 88 35
2022 Policy 6 94 15
2022 Project management 2 98 60
2022 Other services to the public 4 96 25
2022 None of the above 6 94 40
2020 Science and technology 0 100 15
2020 Administration and operations 10 90 150
2020 Real property 8 92 125
2019 Administration and operations 11 89 210
2019 Human resources 11 89 55
2019 Financial management 8 92 60
2019 Procurement 6 94 135
2019 Real property 10 90 145
2019 Project management 10 90 75

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 12 88 65
2024 Communications or public affairs 20 80 30
2024 Administration and operations 12 88 165
2024 Financial management 22 78 35
2024 Procurement 11 89 135
2024 Real property 11 89 120
2024 Information technology 16 84 35
2024 Policy 19 81 35
2024 Project management 15 85 70
2024 None of the above 14 86 55
2022 Client contact centre 12 88 55
2022 Communications or public affairs 16 84 35
2022 Security 20 80 15
2022 Science and technology 12 88 10
2022 Administration and operations 17 83 115
2022 Human resources 29 71 35
2022 Financial management 7 93 30
2022 Procurement 13 87 110
2022 Real property 12 88 85
2022 Information management 10 90 20
2022 Information technology 2 98 35
2022 Policy 21 79 15
2022 Project management 16 84 60
2022 Other services to the public 0 100 25
2022 None of the above 11 89 40
2020 Client contact centre 17 83 70
2020 Communications or public affairs 19 81 25
2020 Administration and operations 13 87 150
2020 Real property 12 88 125
2020 Information management 0 100 20
2019 Communications or public affairs 34 66 35
2019 Administration and operations 18 82 210
2019 Human resources 23 77 55
2019 Financial management 26 74 60
2019 Procurement 16 84 135
2019 Real property 12 88 145
2019 Project management 18 82 75

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 19 81 65
2024 Communications or public affairs 13 87 30
2024 Administration and operations 10 90 165
2024 Human resources 10 90 55
2024 Financial management 12 88 35
2024 Procurement 9 91 135
2024 Real property 11 89 120
2024 Policy 13 87 35
2024 Project management 8 92 70
2024 None of the above 8 92 55
2022 Client contact centre 15 85 55
2022 Communications or public affairs 17 83 35
2022 Security 15 85 15
2022 Science and technology 15 85 10
2022 Administration and operations 8 92 115
2022 Human resources 6 94 35
2022 Financial management 13 87 30
2022 Procurement 14 86 110
2022 Real property 13 87 85
2022 Information management 4 96 20
2022 Information technology 18 82 35
2022 Policy 6 94 15
2022 Project management 15 85 60
2022 Other services to the public 13 87 25
2022 None of the above 18 82 40
2020 Client contact centre 12 88 70
2020 Administration and operations 17 83 150
2020 Real property 18 82 125
2019 Communications or public affairs 23 77 35
2019 Administration and operations 17 83 210
2019 Human resources 9 91 55
2019 Financial management 24 76 60
2019 Procurement 7 93 135
2019 Real property 18 82 145
2019 Project management 22 78 75

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 20 80 65
2024 Communications or public affairs 28 72 30
2024 Administration and operations 14 86 165
2024 Human resources 29 71 55
2024 Financial management 21 79 35
2024 Procurement 9 91 135
2024 Real property 15 85 120
2024 Information technology 20 80 35
2024 Policy 31 69 35
2024 Project management 12 88 70
2024 None of the above 21 79 55
2022 Client contact centre 22 78 55
2022 Communications or public affairs 16 84 35
2022 Security 13 87 15
2022 Science and technology 25 75 10
2022 Administration and operations 13 87 115
2022 Human resources 14 86 35
2022 Financial management 9 91 30
2022 Procurement 21 79 110
2022 Real property 12 88 85
2022 Information management 13 87 20
2022 Information technology 29 71 35
2022 Policy 14 86 15
2022 Project management 20 80 60
2022 Other services to the public 15 85 25
2022 None of the above 17 83 40
2020 Client contact centre 19 81 70
2020 Administration and operations 19 81 150
2020 Real property 15 85 125
2020 Information technology 31 69 25
2019 Communications or public affairs 14 86 35
2019 Administration and operations 15 85 210
2019 Financial management 18 82 60
2019 Procurement 12 88 135
2019 Real property 14 86 145
2019 Project management 9 91 75

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 21 79 65
2024 Communications or public affairs 34 66 30
2024 Security 28 72 20
2024 Administration and operations 24 76 165
2024 Human resources 17 83 55
2024 Financial management 28 72 35
2024 Procurement 34 66 135
2024 Real property 33 67 120
2024 Information technology 33 67 35
2024 Policy 27 73 35
2024 Project management 20 80 70
2024 None of the above 20 80 55
2022 Client contact centre 11 89 55
2022 Communications or public affairs 34 66 35
2022 Security 14 86 15
2022 Science and technology 30 70 10
2022 Administration and operations 23 77 115
2022 Human resources 37 63 35
2022 Financial management 34 66 30
2022 Procurement 22 78 110
2022 Real property 30 70 85
2022 Information management 16 84 20
2022 Information technology 16 84 35
2022 Policy 34 66 15
2022 Project management 31 69 60
2022 Other services to the public 17 83 25
2022 None of the above 27 73 40
2020 Client contact centre 25 75 70
2020 Communications or public affairs 19 81 25
2020 Science and technology 30 70 15
2020 Administration and operations 33 67 150
2020 Real property 26 74 125
2020 Information technology 30 70 25
2020 Other services to the public 26 74 20
2019 Communications or public affairs 28 72 35
2019 Administration and operations 26 74 210
2019 Human resources 20 80 55
2019 Financial management 35 65 60
2019 Procurement 28 72 135
2019 Real property 34 66 145
2019 Project management 31 69 75

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 10 90 65
2024 Communications or public affairs 0 100 30
2024 Administration and operations 3 97 165
2024 Human resources 10 90 55
2024 Procurement 8 92 135
2024 Real property 16 84 120
2024 None of the above 7 93 55
2022 Client contact centre 9 91 55
2022 Communications or public affairs 13 87 35
2022 Security 0 100 15
2022 Science and technology 9 91 10
2022 Administration and operations 7 93 115
2022 Human resources 5 95 35
2022 Financial management 8 92 30
2022 Procurement 6 94 110
2022 Real property 11 89 85
2022 Information management 16 84 20
2022 Information technology 11 89 35
2022 Policy 5 95 15
2022 Project management 6 94 60
2022 Other services to the public 13 87 25
2022 None of the above 2 98 40
2020 Administration and operations 10 90 150
2020 Real property 14 86 125
2020 Other services to the public 0 100 20
2019 Administration and operations 11 89 210
2019 Human resources 9 91 55
2019 Financial management 9 91 60
2019 Procurement 15 85 135
2019 Real property 11 89 145
2019 Project management 12 88 75

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 38 62 65
2024 Communications or public affairs 40 60 30
2024 Security 43 57 20
2024 Administration and operations 41 59 165
2024 Human resources 56 44 55
2024 Financial management 44 56 35
2024 Procurement 39 61 135
2024 Real property 43 57 120
2024 Information management 40 60 15
2024 Information technology 38 62 35
2024 Policy 40 60 35
2024 Project management 36 64 70
2024 Other services to the public 26 74 25
2024 None of the above 47 53 55
2022 Client contact centre 42 58 55
2022 Communications or public affairs 27 73 35
2022 Security 51 49 15
2022 Science and technology 58 42 10
2022 Administration and operations 38 62 115
2022 Human resources 42 58 35
2022 Financial management 49 51 30
2022 Procurement 37 63 110
2022 Real property 40 60 85
2022 Information management 41 59 20
2022 Information technology 51 49 35
2022 Policy 51 49 15
2022 Project management 41 59 60
2022 Other services to the public 46 54 25
2022 None of the above 42 58 40
2020 Client contact centre 50 50 70
2020 Communications or public affairs 35 65 25
2020 Science and technology 53 47 15
2020 Administration and operations 50 50 150
2020 Real property 48 52 125
2020 Information management 30 70 20
2020 Information technology 47 53 25
2020 Other services to the public 31 69 20
2019 Communications or public affairs 46 54 35
2019 Administration and operations 41 59 210
2019 Human resources 41 59 55
2019 Financial management 45 55 60
2019 Procurement 40 60 135
2019 Real property 59 41 145
2019 Project management 48 52 75

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Compliance, inspection and enforcement 0 100 10
2024 Communications or public affairs 0 100 30
2024 Security 0 100 20
2024 Real property 4 96 120
2024 Information management 0 100 15
2024 Other services to the public 0 100 25
2022 Client contact centre 2 98 55
2022 Communications or public affairs 3 97 35
2022 Security 0 100 15
2022 Science and technology 0 100 10
2022 Administration and operations 2 98 115
2022 Human resources 8 92 35
2022 Financial management 0 100 30
2022 Procurement 1 99 110
2022 Real property 0 100 85
2022 Information management 0 100 20
2022 Information technology 2 98 35
2022 Policy 0 100 15
2022 Project management 0 100 60
2022 Other services to the public 0 100 25
2022 None of the above 5 95 40
2020 Client contact centre 0 100 70
2020 Communications or public affairs 0 100 25
2020 Science and technology 0 100 15
2020 Information management 0 100 20
2020 Information technology 0 100 25
2020 Other services to the public 0 100 20
2019 Communications or public affairs 0 100 35
2019 Science and technology 0 100 10
2019 Administration and operations 2 98 210
2019 Human resources 0 100 55
2019 Financial management 0 100 60

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 60 40 65
2024 Compliance, inspection and enforcement 54 46 10
2024 Communications or public affairs 48 52 30
2024 Security 53 47 20
2024 Administration and operations 51 49 165
2024 Human resources 47 53 55
2024 Financial management 49 51 35
2024 Procurement 53 47 135
2024 Real property 52 48 120
2024 Information management 33 67 15
2024 Information technology 49 51 35
2024 Policy 52 48 35
2024 Project management 43 57 70
2024 Other services to the public 44 56 25
2024 None of the above 57 43 55
2022 Client contact centre 52 48 55
2022 Communications or public affairs 45 55 35
2022 Security 55 45 15
2022 Science and technology 22 78 10
2022 Administration and operations 52 48 115
2022 Human resources 40 60 35
2022 Financial management 40 60 30
2022 Procurement 54 46 110
2022 Real property 60 40 85
2022 Information management 34 66 20
2022 Information technology 53 47 35
2022 Policy 53 47 15
2022 Project management 48 52 60
2022 Other services to the public 51 49 25
2022 None of the above 45 55 40
2020 Client contact centre 41 59 70
2020 Communications or public affairs 42 58 25
2020 Science and technology 53 47 15
2020 Administration and operations 53 47 150
2020 Real property 55 45 125
2020 Information technology 55 45 25
2020 Other services to the public 50 50 20
2019 Communications or public affairs 49 51 35
2019 Administration and operations 48 52 210
2019 Human resources 46 54 55
2019 Financial management 58 42 60
2019 Procurement 50 50 135
2019 Real property 62 38 145
2019 Project management 55 45 75

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I intend to file a grievance or a formal complaint, but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 65
2024 Security 0 100 20
2024 Administration and operations 3 97 165
2024 Real property 5 95 120
2024 None of the above 0 100 55

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Security 25 75 20
2024 Administration and operations 17 83 165
2024 Human resources 21 79 55
2024 Procurement 20 80 135
2024 Real property 20 80 120
2024 Project management 20 80 70
2024 None of the above 16 84 55
2022 Client contact centre 16 84 55
2022 Communications or public affairs 18 82 35
2022 Security 12 88 15
2022 Science and technology 14 86 10
2022 Administration and operations 12 88 115
2022 Human resources 25 75 35
2022 Financial management 22 78 30
2022 Procurement 16 84 110
2022 Real property 12 88 85
2022 Information management 18 82 20
2022 Information technology 5 95 35
2022 Policy 24 76 15
2022 Project management 11 89 60
2022 Other services to the public 32 68 25
2022 None of the above 15 85 40
2020 Client contact centre 11 89 70
2020 Communications or public affairs 19 81 25
2020 Administration and operations 12 88 150
2020 Real property 15 85 125
2020 Other services to the public 32 68 20
2019 Science and technology 0 100 10
2019 Administration and operations 13 87 210
2019 Human resources 16 84 55
2019 Financial management 12 88 60
2019 Procurement 10 90 135
2019 Real property 8 92 145
2019 Project management 18 82 75

Question 63. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 21 16 12 4 3 29 16 67 12 1020
2024 Intelligence analysts 22 22 9 3 2 34 9 76 8 55
2024 Compliance, inspection and enforcement 15 12 10 6 3 40 13 58 20 90
2024 Communications or public affairs 6 9 10 4 4 48 19 46 23 335
2024 Access to information and privacy 13 19 14 10 0 32 12 57 18 50
2024 Security 18 17 13 6 2 37 7 62 15 225
2024 Science and technology 14 23 5 9 3 34 13 70 21 100
2024 Library services 0 33 11 7 7 26 16 58 24 15
2024 Legal services 21 9 16 0 8 34 12 56 14 35
2024 Administration and operations 17 14 12 4 4 37 12 61 15 2125
2024 Human resources 14 14 13 3 4 39 13 58 15 700
2024 Financial management 15 13 12 3 3 42 11 61 13 535
2024 Procurement 15 11 15 5 3 37 13 53 17 1390
2024 Real property 14 16 14 6 7 32 11 53 23 1280
2024 Material management 24 25 14 0 4 27 6 73 6 45
2024 Information management 19 18 14 1 5 31 11 65 11 185
2024 Information technology 14 12 10 4 3 44 13 60 17 400
2024 Internal audit 8 10 14 1 6 51 10 46 18 55
2024 Data sciences 12 9 8 5 6 44 18 53 27 60
2024 Policy 8 8 11 10 7 45 11 37 39 215
2024 Project management 15 12 13 5 5 36 13 54 21 730
2024 Other services to the public 21 11 13 3 2 36 15 64 8 350
2024 None of the above 14 11 9 5 3 42 15 59 19 830
2022 Client contact centre 22 16 12 3 3 33 12 68 11 825
2022 Compliance, inspection and enforcement 13 9 12 7 5 39 15 48 25 90
2022 Communications or public affairs 10 11 11 4 3 47 13 53 20 380
2022 Access to information and privacy 15 14 12 1 0 39 18 69 3 65
2022 Security 14 17 14 7 4 35 8 55 20 190
2022 Science and technology 15 17 9 5 6 35 12 62 21 105
2022 Administration and operations 19 14 14 4 2 35 12 63 11 1650
2022 Human resources 19 16 11 3 3 38 10 68 11 560
2022 Financial management 18 18 12 2 3 36 12 68 10 520
2022 Procurement 18 16 13 3 4 35 11 64 13 1310
2022 Real property 17 17 13 5 5 33 10 60 17 1090
2022 Material management 20 9 38 0 4 21 9 41 5 40
2022 Information management 22 16 13 4 4 32 10 65 13 185
2022 Information technology 15 17 15 3 3 35 12 61 11 415
2022 Internal audit 15 7 17 1 4 41 15 50 12 60
2022 Evaluation 14 15 7 5 2 47 10 68 17 35
2022 Policy 8 13 11 5 7 46 8 48 27 175
2022 Project management 17 15 14 5 4 35 11 58 16 685
2022 Other services to the public 19 14 8 5 5 37 12 64 20 305
2022 None of the above 14 11 12 3 3 43 14 59 14 605
2020 Client contact centre 26 15 16 4 3 27 9 65 10 955
2020 Compliance, inspection and enforcement 20 23 13 9 0 27 9 67 13 80
2020 Communications or public affairs 13 11 12 6 3 46 10 53 19 400
2020 Access to information and privacy 27 19 15 0 5 31 3 71 7 60
2020 Security 24 20 17 5 5 25 6 62 13 265
2020 Science and technology 11 16 20 4 6 28 15 47 18 110
2020 Library services 9 10 10 5 10 35 20 44 34 20
2020 Legal services 24 14 9 0 0 33 19 80 0 20
2020 Administration and operations 27 16 17 3 3 27 7 65 10 2050
2020 Human resources 26 15 14 3 2 30 9 68 9 670
2020 Financial management 24 16 15 3 2 31 9 67 9 590
2020 Procurement 29 16 15 4 2 27 7 68 10 1385
2020 Real property 22 16 17 5 5 26 8 58 16 1425
2020 Material management 27 15 18 8 5 22 7 58 17 55
2020 Information management 28 20 14 3 2 26 6 71 8 270
2020 Information technology 21 16 17 3 2 32 8 62 9 465
2020 Internal audit 15 10 26 3 3 31 12 44 10 70
2020 Evaluation 21 13 7 10 0 31 18 66 20 25
2020 Data sciences 13 17 11 2 7 40 9 60 17 45
2020 Policy 11 12 14 8 5 38 12 46 26 180
2020 Project management 19 17 18 5 4 29 8 56 15 755
2020 Other services to the public 21 18 13 3 4 32 9 66 11 305
2020 None of the above 18 13 14 3 1 40 10 62 9 835
2019 Client contact centre 22 18 17 4 3 25 12 63 11 895
2019 Compliance, inspection and enforcement 21 16 13 1 6 34 9 65 13 100
2019 Communications or public affairs 12 13 16 7 3 40 9 50 20 390
2019 Access to information and privacy 22 17 18 11 11 14 8 50 27 65
2019 Security 20 14 24 9 6 20 6 46 21 225
2019 Science and technology 12 22 20 7 7 24 10 50 20 100
2019 Library services 23 7 4 4 4 38 19 71 19 25
2019 Legal services 15 15 12 8 0 39 11 60 16 25
2019 Administration and operations 24 16 17 7 4 23 9 59 16 1885
2019 Human resources 18 20 19 6 3 23 10 57 14 670
2019 Financial management 22 16 17 5 4 27 7 59 14 595
2019 Procurement 25 17 18 6 4 23 7 60 13 1240
2019 Real property 19 19 22 6 6 22 6 52 17 1310
2019 Material management 18 30 28 3 6 13 2 56 11 60
2019 Information management 23 15 17 4 6 27 8 59 15 245
2019 Information technology 18 14 20 5 5 28 9 51 17 450
2019 Internal audit 23 10 6 1 4 40 15 74 13 65
2019 Evaluation 8 15 20 8 4 45 0 41 22 25
2019 Data sciences 18 8 18 8 6 28 14 44 25 45
2019 Policy 9 16 22 7 8 27 11 40 24 160
2019 Project management 16 19 18 7 6 26 9 53 20 635
2019 Other services to the public 23 15 15 5 5 26 12 60 16 370
2019 None of the above 16 12 17 5 4 34 12 52 16 835

Question 64. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 30 12 3 2 13 2 79 7 1015
2024 Intelligence analysts 25 40 18 3 3 8 3 72 8 50
2024 Compliance, inspection and enforcement 24 36 12 6 2 17 2 75 10 90
2024 Communications or public affairs 20 37 12 7 4 20 1 72 13 335
2024 Access to information and privacy 44 12 19 6 0 19 0 69 7 50
2024 Security 37 25 12 7 2 16 1 75 11 225
2024 Science and technology 27 33 12 6 4 16 3 73 13 100
2024 Legal services 30 21 18 3 10 15 2 63 16 35
2024 Administration and operations 38 29 13 3 3 12 2 78 7 2125
2024 Human resources 29 33 14 4 1 16 3 76 7 695
2024 Financial management 29 35 15 4 2 15 2 76 7 535
2024 Procurement 30 29 15 4 3 17 2 73 9 1390
2024 Real property 29 33 14 8 5 11 2 70 14 1280
2024 Material management 41 33 8 0 2 14 2 89 2 45
2024 Information management 36 33 10 5 3 11 2 79 10 185
2024 Information technology 28 26 18 3 2 20 3 71 7 400
2024 Internal audit 25 35 6 2 4 27 2 84 8 55
2024 Evaluation 40 28 7 3 0 23 0 88 3 30
2024 Data sciences 30 29 7 3 7 14 10 78 13 60
2024 Policy 16 27 15 8 5 27 2 61 18 215
2024 Project management 28 31 14 6 4 15 2 71 12 730
2024 Other services to the public 42 23 12 3 1 16 3 81 5 350
2024 None of the above 31 29 11 5 4 16 4 76 10 835
2022 Client contact centre 39 30 11 3 3 12 3 80 7 825
2022 Compliance, inspection and enforcement 37 29 13 2 4 12 3 77 7 90
2022 Communications or public affairs 23 35 15 4 2 21 0 73 9 380
2022 Access to information and privacy 36 41 3 1 0 12 7 95 2 65
2022 Security 30 32 17 7 3 11 1 70 10 190
2022 Science and technology 35 35 10 4 4 10 1 80 9 105
2022 Administration and operations 40 30 11 4 2 11 2 81 6 1650
2022 Human resources 36 35 13 3 2 10 1 81 5 565
2022 Financial management 39 37 8 2 2 10 2 86 5 520
2022 Procurement 40 32 12 4 2 9 2 80 6 1310
2022 Real property 34 34 12 4 4 10 2 77 9 1090
2022 Material management 40 29 17 2 4 6 2 75 6 40
2022 Information management 36 39 7 2 3 11 1 86 6 185
2022 Information technology 36 35 11 4 2 10 2 81 7 415
2022 Internal audit 37 30 17 1 2 9 4 77 3 60
2022 Evaluation 41 31 9 7 0 10 2 82 8 35
2022 Data sciences 34 29 22 0 4 11 0 71 4 45
2022 Policy 28 32 14 5 4 15 2 71 11 175
2022 Project management 33 36 14 4 3 9 1 77 7 685
2022 Other services to the public 37 29 11 2 4 16 1 80 7 305
2022 None of the above 32 28 13 2 3 20 1 77 6 605
2020 Client contact centre 42 29 13 3 2 10 1 80 5 950
2020 Compliance, inspection and enforcement 38 28 18 7 4 6 0 70 12 85
2020 Communications or public affairs 26 30 15 6 2 20 2 71 10 395
2020 Access to information and privacy 40 31 19 0 3 6 0 76 3 60
2020 Security 37 32 12 4 4 11 1 77 10 265
2020 Science and technology 30 27 24 5 3 11 0 64 9 105
2020 Library services 24 30 20 5 10 10 0 61 17 20
2020 Legal services 57 24 9 0 0 10 0 90 0 20
2020 Administration and operations 43 28 14 3 2 10 1 79 6 2050
2020 Human resources 42 29 14 3 1 9 1 79 5 665
2020 Financial management 42 31 13 2 2 9 1 81 4 590
2020 Procurement 47 27 12 4 2 8 1 81 6 1380
2020 Real property 37 29 15 5 3 9 1 74 9 1425
2020 Material management 43 24 12 9 2 9 2 75 12 50
2020 Information management 40 34 11 3 2 9 0 82 6 270
2020 Information technology 37 29 15 3 2 13 1 77 6 465
2020 Internal audit 34 29 19 3 1 12 2 72 5 65
2020 Evaluation 38 31 14 0 0 18 0 83 0 25
2020 Data sciences 29 36 11 7 2 16 0 76 11 45
2020 Policy 25 28 17 11 4 15 1 62 18 180
2020 Project management 33 33 17 4 3 10 0 74 8 755
2020 Other services to the public 36 30 14 2 4 13 1 77 7 305
2020 None of the above 34 29 15 3 1 16 2 77 5 835
2019 Client contact centre 39 30 13 4 1 11 1 79 6 895
2019 Compliance, inspection and enforcement 44 23 10 3 5 14 0 78 10 100
2019 Communications or public affairs 24 35 15 5 2 18 1 73 9 390
2019 Access to information and privacy 35 28 17 8 6 5 2 67 15 65
2019 Security 31 29 21 6 4 7 2 65 11 230
2019 Science and technology 25 38 18 6 3 8 2 70 10 100
2019 Library services 39 27 12 0 4 18 0 81 5 25
2019 Legal services 36 22 11 11 0 16 4 72 14 25
2019 Administration and operations 40 27 15 5 3 9 1 74 9 1885
2019 Human resources 33 31 18 5 2 8 2 72 8 670
2019 Financial management 37 33 14 5 2 8 1 77 7 595
2019 Procurement 42 28 15 5 3 7 1 76 8 1240
2019 Real property 32 32 18 4 4 8 1 70 9 1305
2019 Material management 30 47 15 3 4 0 0 77 8 60
2019 Information management 36 33 13 4 3 9 1 77 9 245
2019 Information technology 34 28 16 5 3 12 2 72 9 450
2019 Internal audit 32 30 12 3 3 18 3 78 7 65
2019 Evaluation 24 29 24 7 4 12 0 60 13 25
2019 Data sciences 36 17 9 6 4 23 5 74 14 45
2019 Policy 22 30 22 4 7 14 2 61 13 160
2019 Project management 32 34 18 5 4 7 1 71 9 635
2019 Other services to the public 37 27 18 3 3 11 1 72 8 370
2019 None of the above 30 27 18 5 3 17 1 69 10 840

Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Question 65. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 5 95 1015
2024 Compliance, inspection and enforcement 6 94 90
2024 Communications or public affairs 8 92 335
2024 Access to information and privacy 0 100 50
2024 Security 9 91 225
2024 Science and technology 7 93 100
2024 Administration and operations 6 94 2125
2024 Human resources 7 93 695
2024 Financial management 6 94 535
2024 Procurement 9 91 1390
2024 Real property 10 90 1280
2024 Information management 8 92 185
2024 Information technology 6 94 400
2024 Data sciences 10 90 60
2024 Policy 21 79 215
2024 Project management 9 91 730
2024 Other services to the public 7 93 350
2024 None of the above 7 93 835
2022 Client contact centre 7 93 825
2022 Compliance, inspection and enforcement 8 92 90
2022 Communications or public affairs 5 95 380
2022 Access to information and privacy 0 100 65
2022 Security 5 95 190
2022 Science and technology 9 91 105
2022 Library services 0 100 20
2022 Administration and operations 4 96 1650
2022 Human resources 5 95 565
2022 Financial management 7 93 520
2022 Procurement 6 94 1310
2022 Real property 6 94 1085
2022 Information management 3 97 185
2022 Information technology 5 95 415
2022 Policy 9 91 175
2022 Project management 7 93 685
2022 Other services to the public 5 95 305
2022 None of the above 6 94 605
2020 Client contact centre 5 95 950
2020 Compliance, inspection and enforcement 6 94 85
2020 Communications or public affairs 3 97 400
2020 Security 5 95 260
2020 Science and technology 6 94 110
2020 Library services 0 100 20
2020 Legal services 0 100 20
2020 Administration and operations 5 95 2045
2020 Human resources 5 95 670
2020 Financial management 4 96 585
2020 Procurement 6 94 1385
2020 Real property 5 95 1425
2020 Information management 2 98 270
2020 Information technology 6 94 465
2020 Internal audit 10 90 70
2020 Policy 5 95 180
2020 Project management 6 94 755
2020 Other services to the public 5 95 305
2020 None of the above 3 97 835
2019 Client contact centre 6 94 900
2019 Compliance, inspection and enforcement 6 94 100
2019 Communications or public affairs 3 97 390
2019 Security 6 94 230
2019 Library services 0 100 25
2019 Administration and operations 7 93 1885
2019 Human resources 5 95 665
2019 Financial management 6 94 600
2019 Procurement 7 93 1245
2019 Real property 7 93 1305
2019 Material management 0 100 55
2019 Information management 7 93 245
2019 Information technology 6 94 450
2019 Policy 7 93 160
2019 Project management 7 93 635
2019 Other services to the public 5 95 365
2019 None of the above 4 96 835

Question 66a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 35 65 55
2024 Communications or public affairs 27 73 25
2024 Security 42 58 25
2024 Administration and operations 25 75 120
2024 Human resources 25 75 45
2024 Financial management 24 76 35
2024 Procurement 22 78 115
2024 Real property 21 79 125
2024 Information technology 29 71 25
2024 Policy 24 76 35
2024 Project management 22 78 65
2024 None of the above 28 72 50
2022 Client contact centre 27 73 55
2022 Communications or public affairs 10 90 20
2022 Administration and operations 20 80 75
2022 Human resources 18 82 35
2022 Financial management 24 76 35
2022 Procurement 26 74 85
2022 Real property 24 76 70
2022 Information technology 23 77 20
2022 Policy 47 53 15
2022 Project management 12 88 50
2022 Other services to the public 39 61 15
2022 None of the above 15 85 35
2020 Client contact centre 31 69 50
2020 Security 36 64 15
2020 Administration and operations 35 65 105
2020 Human resources 36 64 35
2020 Financial management 27 73 20
2020 Procurement 38 62 75
2020 Real property 36 64 75
2020 Information technology 36 64 25
2020 Project management 32 68 50
2020 None of the above 35 65 25
2019 Client contact centre 43 57 55
2019 Administration and operations 32 68 125
2019 Human resources 40 60 35
2019 Financial management 37 63 40
2019 Procurement 29 71 80
2019 Real property 32 68 90
2019 Information management 40 60 20
2019 Information technology 29 71 30
2019 Policy 41 59 10
2019 Project management 28 72 45
2019 None of the above 26 74 40

Question 66b. From whom did you experience discrimination on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 66 34 55
2024 Communications or public affairs 81 19 25
2024 Security 71 29 25
2024 Administration and operations 66 34 120
2024 Human resources 78 22 45
2024 Financial management 84 16 35
2024 Procurement 76 24 115
2024 Real property 78 22 125
2024 Information management 94 6 15
2024 Information technology 80 20 25
2024 Policy 84 16 35
2024 Project management 69 31 65
2024 Other services to the public 79 21 20
2024 None of the above 65 35 50
2022 Client contact centre 77 23 55
2022 Communications or public affairs 83 17 20
2022 Administration and operations 77 23 75
2022 Human resources 78 22 35
2022 Financial management 81 19 35
2022 Procurement 68 32 85
2022 Real property 64 36 70
2022 Information technology 70 30 20
2022 Policy 74 26 15
2022 Project management 79 21 50
2022 Other services to the public 82 18 15
2022 None of the above 70 30 35
2020 Client contact centre 84 16 50
2020 Administration and operations 75 25 105
2020 Human resources 79 21 35
2020 Procurement 60 40 75
2020 Real property 78 22 75
2020 Information technology 71 29 25
2020 Project management 77 23 50
2020 None of the above 68 32 25
2019 Client contact centre 77 23 55
2019 Administration and operations 74 26 125
2019 Human resources 76 24 35
2019 Financial management 65 35 40
2019 Procurement 73 27 80
2019 Real property 75 25 90
2019 Information management 57 43 20
2019 Information technology 81 19 30
2019 Project management 89 11 45
2019 None of the above 81 19 40

Question 66c. From whom did you experience discrimination on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Security 0 100 25
2024 Administration and operations 5 95 120
2024 Financial management 0 100 35
2024 Real property 5 95 125
2024 Information management 0 100 15
2024 Other services to the public 0 100 20
2024 None of the above 0 100 50
2022 Client contact centre 1 99 55
2022 Communications or public affairs 0 100 20
2022 Administration and operations 3 97 75
2022 Human resources 3 97 35
2022 Financial management 5 95 35
2022 Procurement 5 95 85
2022 Real property 6 94 70
2022 Information technology 0 100 20
2022 Policy 9 91 15
2022 Project management 0 100 50
2022 Other services to the public 6 94 15
2022 None of the above 3 97 35
2020 Communications or public affairs 0 100 15
2020 Administration and operations 6 94 105
2020 Human resources 0 100 35
2020 Real property 9 91 75
2020 Policy 0 100 10
2020 None of the above 0 100 25
2019 Communications or public affairs 0 100 15
2019 Human resources 0 100 35
2019 Real property 9 91 90
2019 Information management 0 100 20
2019 Project management 0 100 45
2019 None of the above 12 88 40

Question 66d. From whom did you experience discrimination on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 55
2024 Communications or public affairs 0 100 25
2024 Security 0 100 25
2024 Administration and operations 0 100 120
2024 Human resources 0 100 45
2024 Financial management 0 100 35
2024 Procurement 0 100 115
2024 Information management 0 100 15
2024 Information technology 0 100 25
2024 Policy 0 100 35
2024 Project management 0 100 65
2024 Other services to the public 0 100 20
2024 None of the above 0 100 50
2022 Client contact centre 0 100 55
2022 Communications or public affairs 0 100 20
2022 Administration and operations 0 100 75
2022 Human resources 0 100 35
2022 Financial management 0 100 35
2022 Procurement 0 100 85
2022 Real property 0 100 70
2022 Information technology 0 100 20
2022 Policy 0 100 15
2022 Project management 0 100 50
2022 Other services to the public 0 100 15
2022 None of the above 3 97 35
2020 Client contact centre 0 100 50
2020 Communications or public affairs 0 100 15
2020 Security 0 100 15
2020 Administration and operations 0 100 105
2020 Human resources 0 100 35
2020 Financial management 0 100 20
2020 Procurement 0 100 75
2020 Real property 0 100 75
2020 Information technology 0 100 25
2020 Policy 0 100 10
2020 Project management 0 100 50
2020 Other services to the public 0 100 15
2020 None of the above 0 100 25
2019 Client contact centre 0 100 55
2019 Communications or public affairs 0 100 15
2019 Security 0 100 15
2019 Administration and operations 0 100 125
2019 Human resources 0 100 35
2019 Financial management 0 100 40
2019 Procurement 0 100 80
2019 Information management 0 100 20
2019 Information technology 0 100 30
2019 Policy 0 100 10
2019 Project management 0 100 45
2019 None of the above 0 100 40

Question 66e. From whom did you experience discrimination on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 16 84 55
2024 Administration and operations 20 80 120
2024 Human resources 15 85 45
2024 Procurement 18 82 115
2024 Real property 7 93 125
2024 Information technology 20 80 25
2024 Policy 11 89 35
2024 Project management 15 85 65
2024 None of the above 16 84 50
2022 Client contact centre 5 95 55
2022 Communications or public affairs 10 90 20
2022 Administration and operations 5 95 75
2022 Human resources 12 88 35
2022 Financial management 14 86 35
2022 Procurement 15 85 85
2022 Real property 8 92 70
2022 Information technology 15 85 20
2022 Policy 43 57 15
2022 Project management 16 84 50
2022 Other services to the public 8 92 15
2022 None of the above 12 88 35
2020 Administration and operations 8 92 105
2020 Procurement 14 86 75
2020 Real property 14 86 75
2020 Policy 0 100 10
2020 Project management 24 76 50
2020 None of the above 0 100 25
2019 Security 0 100 15
2019 Administration and operations 6 94 125
2019 Procurement 17 83 80
2019 Real property 8 92 90
2019 Policy 0 100 10
2019 Project management 12 88 45

Question 66f. From whom did you experience discrimination on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Procurement 4 96 115
2024 Real property 4 96 125
2024 Information management 0 100 15
2022 Client contact centre 9 91 55
2022 Communications or public affairs 0 100 20
2022 Administration and operations 5 95 75
2022 Human resources 8 92 35
2022 Financial management 3 97 35
2022 Procurement 9 91 85
2022 Real property 4 96 70
2022 Information technology 9 91 20
2022 Policy 12 88 15
2022 Project management 2 98 50
2022 Other services to the public 14 86 15
2022 None of the above 14 86 35
2020 Communications or public affairs 0 100 15
2020 Security 0 100 15
2020 Administration and operations 5 95 105
2020 Policy 0 100 10
2020 Project management 14 86 50
2019 Communications or public affairs 0 100 15
2019 Security 0 100 15
2019 Financial management 0 100 40
2019 Real property 8 92 90
2019 Policy 0 100 10

Question 66g. From whom did you experience discrimination on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 18 82 55
2024 Administration and operations 16 84 120
2024 Human resources 10 90 45
2024 Procurement 18 82 115
2024 Real property 12 88 125
2024 Project management 10 90 65
2024 None of the above 20 80 50
2022 Client contact centre 12 88 55
2022 Communications or public affairs 6 94 20
2022 Administration and operations 13 87 75
2022 Human resources 12 88 35
2022 Financial management 19 81 35
2022 Procurement 22 78 85
2022 Real property 24 76 70
2022 Information technology 10 90 20
2022 Policy 12 88 15
2022 Project management 16 84 50
2022 Other services to the public 24 76 15
2022 None of the above 26 74 35
2020 Communications or public affairs 0 100 15
2020 Administration and operations 8 92 105
2020 Procurement 16 84 75
2020 Real property 11 89 75
2020 Policy 0 100 10
2020 Project management 10 90 50
2019 Administration and operations 10 90 125
2019 Procurement 10 90 80
2019 Real property 13 87 90
2019 Information technology 17 83 30
2019 None of the above 15 85 40

Question 67a. Please indicate the type of discrimination you experienced. …Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 20 80 50
2024 Security 32 68 25
2024 Administration and operations 24 76 120
2024 Human resources 24 76 45
2024 Procurement 41 59 115
2024 Real property 22 78 125
2024 Information technology 34 66 25
2024 Policy 40 60 35
2024 Project management 26 74 60
2024 Other services to the public 23 77 20
2024 None of the above 31 69 50
2022 Client contact centre 22 78 60
2022 Communications or public affairs 10 90 20
2022 Administration and operations 17 83 75
2022 Human resources 18 82 35
2022 Financial management 28 72 35
2022 Procurement 19 81 85
2022 Real property 23 77 70
2022 Information technology 29 71 20
2022 Policy 39 61 15
2022 Project management 24 76 50
2022 Other services to the public 23 77 15
2022 None of the above 20 80 35
2020 Client contact centre 27 73 50
2020 Administration and operations 23 77 105
2020 Human resources 24 76 35
2020 Financial management 32 68 20
2020 Procurement 24 76 75
2020 Real property 24 76 75
2020 Information technology 33 67 25
2020 Policy 50 50 10
2020 Project management 30 70 50
2020 None of the above 22 78 25
2019 Client contact centre 25 75 55
2019 Administration and operations 20 80 120
2019 Financial management 28 72 35
2019 Procurement 28 72 80
2019 Real property 21 79 90
2019 Information technology 28 72 30
2019 Project management 31 69 45
2019 None of the above 22 78 40

Question 67b. Please indicate the type of discrimination you experienced. …National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 16 84 50
2024 Administration and operations 13 87 120
2024 Human resources 18 82 45
2024 Financial management 15 85 30
2024 Procurement 21 79 115
2024 Real property 21 79 125
2024 Information technology 29 71 25
2024 Policy 23 77 35
2024 Project management 23 77 60
2024 Other services to the public 26 74 20
2024 None of the above 26 74 50
2022 Client contact centre 20 80 60
2022 Communications or public affairs 15 85 20
2022 Administration and operations 16 84 75
2022 Human resources 4 96 35
2022 Financial management 14 86 35
2022 Procurement 20 80 85
2022 Real property 15 85 70
2022 Information technology 0 100 20
2022 Policy 27 73 15
2022 Project management 20 80 50
2022 Other services to the public 12 88 15
2022 None of the above 23 77 35
2020 Client contact centre 23 77 50
2020 Administration and operations 22 78 105
2020 Human resources 24 76 35
2020 Financial management 32 68 20
2020 Procurement 19 81 75
2020 Real property 22 78 75
2020 Information technology 19 81 25
2020 Project management 14 86 50
2019 Client contact centre 16 84 55
2019 Administration and operations 17 83 120
2019 Financial management 13 87 35
2019 Procurement 23 77 80
2019 Real property 17 83 90
2019 Information technology 24 76 30
2019 Project management 26 74 45
2019 None of the above 14 86 40

Question 67c. Please indicate the type of discrimination you experienced. …Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 13 87 50
2024 Administration and operations 12 88 120
2024 Human resources 12 88 45
2024 Procurement 21 79 115
2024 Real property 10 90 125
2024 Information technology 22 78 25
2024 Project management 12 88 60
2024 None of the above 11 89 50
2022 Client contact centre 16 84 60
2022 Communications or public affairs 5 95 20
2022 Administration and operations 10 90 75
2022 Human resources 9 91 35
2022 Financial management 8 92 35
2022 Procurement 16 84 85
2022 Real property 11 89 70
2022 Information technology 14 86 20
2022 Policy 21 79 15
2022 Project management 9 91 50
2022 Other services to the public 0 100 15
2022 None of the above 18 82 35
2020 Client contact centre 14 86 50
2020 Administration and operations 15 85 105
2020 Human resources 21 79 35
2020 Financial management 23 77 20
2020 Procurement 17 83 75
2020 Real property 8 92 75
2020 Information technology 21 79 25
2020 Project management 26 74 50
2019 Client contact centre 17 83 55
2019 Communications or public affairs 0 100 15
2019 Security 0 100 15
2019 Administration and operations 7 93 120
2019 Procurement 17 83 80
2019 Real property 13 87 90
2019 Information management 0 100 20
2019 Information technology 21 79 30
2019 Policy 0 100 10
2019 Project management 12 88 45
2019 None of the above 16 84 40

Question 67d. Please indicate the type of discrimination you experienced. …Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 9 91 120
2024 Procurement 7 93 115
2024 Real property 3 97 125
2024 Information technology 22 78 25
2024 Project management 13 87 60
2022 Client contact centre 5 95 60
2022 Communications or public affairs 11 89 20
2022 Administration and operations 13 87 75
2022 Human resources 6 94 35
2022 Financial management 9 91 35
2022 Procurement 13 87 85
2022 Real property 4 96 70
2022 Information technology 10 90 20
2022 Policy 16 84 15
2022 Project management 12 88 50
2022 Other services to the public 0 100 15
2022 None of the above 12 88 35
2020 Security 0 100 15
2020 Administration and operations 7 93 105
2020 None of the above 0 100 25
2019 Communications or public affairs 0 100 15
2019 Administration and operations 5 95 120
2019 Human resources 0 100 35
2019 Real property 6 94 90
2019 Information management 0 100 20
2019 Policy 0 100 10
2019 Other services to the public 0 100 20

Question 67e. Please indicate the type of discrimination you experienced. …Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 26 74 50
2024 Security 36 64 25
2024 Administration and operations 30 70 120
2024 Human resources 20 80 45
2024 Financial management 41 59 30
2024 Procurement 19 81 115
2024 Real property 23 77 125
2024 Information management 51 49 15
2024 Information technology 25 75 25
2024 Policy 20 80 35
2024 Project management 33 67 60
2024 Other services to the public 36 64 20
2024 None of the above 27 73 50
2022 Client contact centre 25 75 60
2022 Communications or public affairs 27 73 20
2022 Administration and operations 26 74 75
2022 Human resources 28 72 35
2022 Financial management 43 57 35
2022 Procurement 25 75 85
2022 Real property 21 79 70
2022 Information technology 15 85 20
2022 Policy 33 67 15
2022 Project management 18 82 50
2022 Other services to the public 32 68 15
2022 None of the above 23 77 35
2020 Client contact centre 21 79 50
2020 Security 45 55 15
2020 Administration and operations 29 71 105
2020 Human resources 27 73 35
2020 Financial management 32 68 20
2020 Procurement 36 64 75
2020 Real property 18 82 75
2020 Information technology 25 75 25
2020 Project management 33 67 50
2020 Other services to the public 32 68 15
2020 None of the above 25 75 25
2019 Client contact centre 23 77 55
2019 Communications or public affairs 50 50 15
2019 Security 49 51 15
2019 Administration and operations 33 67 120
2019 Human resources 37 63 35
2019 Financial management 34 66 35
2019 Procurement 38 62 80
2019 Real property 26 74 90
2019 Information management 30 70 20
2019 Information technology 17 83 30
2019 Policy 50 50 10
2019 Project management 26 74 45
2019 Other services to the public 36 64 20
2019 None of the above 32 68 40

Question 67f. Please indicate the type of discrimination you experienced. …Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 10 90 50
2024 Communications or public affairs 22 78 25
2024 Security 23 77 25
2024 Administration and operations 14 86 120
2024 Human resources 13 87 45
2024 Financial management 27 73 30
2024 Procurement 31 69 115
2024 Real property 25 75 125
2024 Information technology 17 83 25
2024 Policy 22 78 35
2024 Project management 23 77 60
2024 None of the above 27 73 50
2022 Client contact centre 8 92 60
2022 Communications or public affairs 22 78 20
2022 Administration and operations 18 82 75
2022 Human resources 26 74 35
2022 Financial management 23 77 35
2022 Procurement 26 74 85
2022 Real property 33 67 70
2022 Information technology 14 86 20
2022 Policy 17 83 15
2022 Project management 18 82 50
2022 Other services to the public 6 94 15
2022 None of the above 17 83 35
2020 Client contact centre 16 84 50
2020 Security 63 37 15
2020 Administration and operations 14 86 105
2020 Procurement 24 76 75
2020 Real property 26 74 75
2020 Information technology 22 78 25
2020 Project management 33 67 50
2020 Other services to the public 34 66 15
2020 None of the above 29 71 25
2019 Client contact centre 16 84 55
2019 Security 37 63 15
2019 Administration and operations 17 83 120
2019 Human resources 23 77 35
2019 Procurement 20 80 80
2019 Real property 25 75 90
2019 Information technology 16 84 30
2019 Policy 50 50 10
2019 Project management 30 70 45
2019 Other services to the public 37 63 20
2019 None of the above 19 81 40

Question 67g. Please indicate the type of discrimination you experienced. …Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 8 92 120
2024 Procurement 9 91 115
2024 Real property 10 90 125
2024 Information management 0 100 15
2024 Information technology 0 100 25
2024 Other services to the public 0 100 20
2022 Client contact centre 2 98 60
2022 Communications or public affairs 0 100 20
2022 Administration and operations 4 96 75
2022 Human resources 4 96 35
2022 Financial management 3 97 35
2022 Procurement 5 95 85
2022 Real property 9 91 70
2022 Information technology 0 100 20
2022 Policy 6 94 15
2022 Project management 4 96 50
2022 Other services to the public 0 100 15
2022 None of the above 0 100 35
2020 Communications or public affairs 0 100 15
2020 Security 0 100 15
2020 Financial management 0 100 20
2020 Policy 0 100 10
2019 Security 0 100 15
2019 Information management 0 100 20
2019 Information technology 0 100 30

Question 67h. Please indicate the type of discrimination you experienced. …Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Human resources 0 100 45
2024 Financial management 0 100 30
2024 Procurement 7 93 115
2024 Information management 0 100 15
2024 Information technology 0 100 25
2024 Project management 0 100 60
2024 Other services to the public 0 100 20
2022 Client contact centre 0 100 60
2022 Communications or public affairs 5 95 20
2022 Administration and operations 1 99 75
2022 Human resources 6 94 35
2022 Financial management 3 97 35
2022 Procurement 1 99 85
2022 Real property 3 97 70
2022 Information technology 0 100 20
2022 Policy 0 100 15
2022 Project management 2 98 50
2022 Other services to the public 0 100 15
2022 None of the above 10 90 35
2020 Client contact centre 0 100 50
2020 Security 0 100 15
2020 Human resources 0 100 35
2020 Policy 0 100 10
2020 Other services to the public 0 100 15
2020 None of the above 0 100 25
2019 Communications or public affairs 0 100 15
2019 Financial management 0 100 35
2019 Procurement 0 100 80
2019 Information technology 0 100 30
2019 Policy 0 100 10
2019 Other services to the public 0 100 20

Question 67i. Please indicate the type of discrimination you experienced. …Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 13 87 50
2024 Communications or public affairs 0 100 25
2024 Administration and operations 12 88 120
2024 Procurement 5 95 115
2024 Real property 7 93 125
2024 Information management 0 100 15
2024 Policy 15 85 35
2024 Project management 7 93 60
2024 Other services to the public 0 100 20
2022 Client contact centre 2 98 60
2022 Communications or public affairs 11 89 20
2022 Administration and operations 4 96 75
2022 Human resources 6 94 35
2022 Financial management 10 90 35
2022 Procurement 6 94 85
2022 Real property 5 95 70
2022 Information technology 0 100 20
2022 Policy 5 95 15
2022 Project management 4 96 50
2022 Other services to the public 0 100 15
2022 None of the above 3 97 35
2020 Client contact centre 10 90 50
2020 Security 0 100 15
2020 Administration and operations 12 88 105
2020 Human resources 0 100 35
2020 Procurement 9 91 75
2020 Information technology 0 100 25
2020 Policy 0 100 10
2020 Project management 12 88 50
2019 Security 0 100 15
2019 Administration and operations 4 96 120
2019 Financial management 0 100 35
2019 Procurement 6 94 80
2019 Information technology 0 100 30

Question 67j. Please indicate the type of discrimination you experienced. …Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 30 70 50
2024 Communications or public affairs 18 82 25
2024 Administration and operations 25 75 120
2024 Human resources 31 69 45
2024 Financial management 18 82 30
2024 Procurement 23 77 115
2024 Real property 21 79 125
2024 Information technology 18 82 25
2024 Policy 36 64 35
2024 Project management 17 83 60
2024 None of the above 27 73 50
2022 Client contact centre 14 86 60
2022 Communications or public affairs 28 72 20
2022 Administration and operations 13 87 75
2022 Human resources 24 76 35
2022 Financial management 18 82 35
2022 Procurement 12 88 85
2022 Real property 9 91 70
2022 Information technology 0 100 20
2022 Policy 11 89 15
2022 Project management 8 92 50
2022 Other services to the public 0 100 15
2022 None of the above 11 89 35
2020 Client contact centre 18 82 50
2020 Administration and operations 17 83 105
2020 Procurement 12 88 75
2020 Real property 13 87 75
2020 Project management 12 88 50
2020 None of the above 30 70 25
2019 Client contact centre 11 89 55
2019 Administration and operations 11 89 120
2019 Procurement 7 93 80
2019 Real property 8 92 90
2019 Information technology 0 100 30
2019 Project management 23 77 45
2019 None of the above 12 88 40

Question 67k. Please indicate the type of discrimination you experienced. …Genetic characteristics (including a requirement to undergo a genetic test or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Security 0 100 25
2024 Human resources 0 100 45
2024 Financial management 0 100 30
2024 Information technology 0 100 25
2024 Policy 0 100 35
2024 Project management 0 100 60
2022 Client contact centre 5 95 60
2022 Communications or public affairs 10 90 20
2022 Administration and operations 3 97 75
2022 Human resources 0 100 35
2022 Financial management 3 97 35
2022 Procurement 1 99 85
2022 Real property 4 96 70
2022 Information technology 5 95 20
2022 Policy 7 93 15
2022 Project management 5 95 50
2022 Other services to the public 0 100 15
2022 None of the above 3 97 35
2020 Client contact centre 0 100 50
2020 Communications or public affairs 0 100 15
2020 Security 0 100 15
2020 Administration and operations 0 100 105
2020 Human resources 0 100 35
2020 Financial management 0 100 20
2020 Procurement 0 100 75
2020 Information technology 0 100 25
2020 Policy 0 100 10
2020 Project management 0 100 50
2020 Other services to the public 0 100 15
2020 None of the above 0 100 25
2019 Client contact centre 0 100 55
2019 Communications or public affairs 0 100 15
2019 Security 0 100 15
2019 Administration and operations 0 100 120
2019 Human resources 0 100 35
2019 Financial management 0 100 35
2019 Information management 0 100 20
2019 Information technology 0 100 30
2019 Policy 0 100 10
2019 Project management 0 100 45
2019 Other services to the public 0 100 20

Question 67l. Please indicate the type of discrimination you experienced. …Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 37 63 50
2024 Communications or public affairs 56 44 25
2024 Security 19 81 25
2024 Administration and operations 40 60 120
2024 Human resources 38 62 45
2024 Financial management 30 70 30
2024 Procurement 20 80 115
2024 Real property 29 71 125
2024 Information management 31 69 15
2024 Information technology 33 67 25
2024 Policy 31 69 35
2024 Project management 21 79 60
2024 Other services to the public 22 78 20
2024 None of the above 34 66 50
2022 Client contact centre 9 91 60
2022 Communications or public affairs 12 88 20
2022 Administration and operations 20 80 75
2022 Human resources 20 80 35
2022 Financial management 15 85 35
2022 Procurement 19 81 85
2022 Real property 20 80 70
2022 Information technology 5 95 20
2022 Policy 37 63 15
2022 Project management 17 83 50
2022 Other services to the public 13 87 15
2022 None of the above 8 92 35
2020 Client contact centre 18 82 50
2020 Administration and operations 23 77 105
2020 Human resources 18 82 35
2020 Procurement 9 91 75
2020 Real property 13 87 75
2020 Policy 0 100 10
2020 Project management 16 84 50
2019 Administration and operations 17 83 120
2019 Human resources 14 86 35
2019 Financial management 29 71 35
2019 Procurement 15 85 80
2019 Real property 6 94 90
2019 Information technology 18 82 30
2019 None of the above 19 81 40

Question 67m. Please indicate the type of discrimination you experienced. …Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Security 0 100 25
2024 Administration and operations 0 100 120
2024 Human resources 0 100 45
2024 Financial management 0 100 30
2024 Procurement 0 100 115
2024 Information management 0 100 15
2024 Information technology 0 100 25
2024 Policy 0 100 35
2024 Project management 0 100 60
2024 Other services to the public 0 100 20
2022 Client contact centre 2 98 60
2022 Communications or public affairs 0 100 20
2022 Administration and operations 0 100 75
2022 Human resources 0 100 35
2022 Financial management 0 100 35
2022 Procurement 0 100 85
2022 Real property 2 98 70
2022 Information technology 0 100 20
2022 Policy 0 100 15
2022 Project management 0 100 50
2022 Other services to the public 0 100 15
2022 None of the above 3 97 35
2020 Client contact centre 0 100 50
2020 Communications or public affairs 0 100 15
2020 Security 0 100 15
2020 Administration and operations 0 100 105
2020 Human resources 0 100 35
2020 Financial management 0 100 20
2020 Procurement 0 100 75
2020 Real property 0 100 75
2020 Policy 0 100 10
2020 Other services to the public 0 100 15
2020 None of the above 0 100 25
2019 Client contact centre 0 100 55
2019 Communications or public affairs 0 100 15
2019 Security 0 100 15
2019 Administration and operations 0 100 120
2019 Human resources 0 100 35
2019 Real property 0 100 90
2019 Information management 0 100 20
2019 Information technology 0 100 30
2019 Policy 0 100 10
2019 Project management 0 100 45
2019 Other services to the public 0 100 20
2019 None of the above 0 100 40

Question 68a. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 35 65 55
2024 Communications or public affairs 45 55 25
2024 Administration and operations 29 71 120
2024 Human resources 27 73 45
2024 Financial management 33 67 35
2024 Procurement 33 67 115
2024 Real property 19 81 125
2024 Information technology 22 78 25
2024 Policy 40 60 35
2024 Project management 28 72 65
2024 Other services to the public 37 63 20
2024 None of the above 27 73 50
2022 Client contact centre 23 77 55
2022 Communications or public affairs 59 41 20
2022 Administration and operations 36 64 75
2022 Human resources 29 71 35
2022 Financial management 23 77 35
2022 Procurement 26 74 85
2022 Real property 35 65 70
2022 Information technology 38 62 20
2022 Policy 49 51 15
2022 Project management 25 75 50
2022 Other services to the public 25 75 15
2022 None of the above 23 77 35
2020 Client contact centre 20 80 50
2020 Administration and operations 29 71 105
2020 Human resources 35 65 35
2020 Financial management 27 73 20
2020 Procurement 25 75 75
2020 Real property 41 59 75
2020 Information technology 26 74 25
2020 Project management 31 69 50
2020 Other services to the public 59 41 15
2019 Client contact centre 29 71 55
2019 Communications or public affairs 43 57 15
2019 Administration and operations 23 77 120
2019 Human resources 27 73 35
2019 Financial management 38 62 35
2019 Procurement 28 72 80
2019 Real property 24 76 85
2019 Information management 32 68 20
2019 Information technology 29 71 30
2019 Policy 45 55 10
2019 Project management 27 73 45
2019 None of the above 35 65 40

Question 68b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 11 89 55
2024 Communications or public affairs 28 72 25
2024 Administration and operations 8 92 120
2024 Human resources 16 84 45
2024 Procurement 6 94 115
2024 Real property 7 93 125
2024 Policy 20 80 35
2024 Project management 14 86 65
2024 Other services to the public 28 72 20
2024 None of the above 16 84 50
2022 Client contact centre 7 93 55
2022 Communications or public affairs 13 87 20
2022 Administration and operations 7 93 75
2022 Human resources 25 75 35
2022 Financial management 12 88 35
2022 Procurement 13 87 85
2022 Real property 21 79 70
2022 Information technology 5 95 20
2022 Policy 13 87 15
2022 Project management 8 92 50
2022 Other services to the public 18 82 15
2022 None of the above 6 94 35
2020 Client contact centre 12 88 50
2020 Administration and operations 13 87 105
2020 Human resources 30 70 35
2020 Procurement 18 82 75
2020 Real property 14 86 75
2019 Communications or public affairs 43 57 15
2019 Administration and operations 8 92 120
2019 Human resources 20 80 35
2019 Financial management 24 76 35
2019 Procurement 13 87 80
2019 Real property 9 91 85
2019 Project management 22 78 45

Question 68c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 16 84 25
2024 Procurement 4 96 115
2024 Real property 7 93 125
2024 Other services to the public 0 100 20
2022 Client contact centre 4 96 55
2022 Communications or public affairs 0 100 20
2022 Administration and operations 4 96 75
2022 Human resources 8 92 35
2022 Financial management 8 92 35
2022 Procurement 2 98 85
2022 Real property 13 87 70
2022 Information technology 0 100 20
2022 Policy 14 86 15
2022 Project management 4 96 50
2022 Other services to the public 0 100 15
2022 None of the above 0 100 35
2020 Communications or public affairs 0 100 15
2020 Administration and operations 7 93 105
2020 Procurement 8 92 75
2020 Real property 7 93 75
2020 Information technology 0 100 25
2020 Policy 0 100 10
2020 Project management 0 100 50
2020 None of the above 0 100 25
2019 Administration and operations 4 96 120
2019 Real property 8 92 85
2019 Information technology 19 81 30
2019 Project management 11 89 45
2019 Other services to the public 0 100 15

Question 68d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 18 82 55
2024 Administration and operations 12 88 120
2024 Financial management 24 76 35
2024 Procurement 10 90 115
2024 Real property 9 91 125
2024 Policy 9 91 35
2024 None of the above 10 90 50
2022 Client contact centre 12 88 55
2022 Communications or public affairs 11 89 20
2022 Administration and operations 12 88 75
2022 Human resources 6 94 35
2022 Financial management 21 79 35
2022 Procurement 10 90 85
2022 Real property 25 75 70
2022 Information technology 13 87 20
2022 Policy 20 80 15
2022 Project management 14 86 50
2022 Other services to the public 24 76 15
2022 None of the above 14 86 35
2020 Client contact centre 10 90 50
2020 Administration and operations 20 80 105
2020 Human resources 15 85 35
2020 Procurement 9 91 75
2020 Real property 21 79 75
2019 Client contact centre 11 89 55
2019 Security 0 100 15
2019 Administration and operations 10 90 120
2019 Financial management 22 78 35
2019 Procurement 15 85 80
2019 Real property 16 84 85
2019 Project management 21 79 45
2019 Other services to the public 0 100 15
2019 None of the above 20 80 40

Question 68e. What action(s) did you take to address the discrimination you experienced? …I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 55
2024 Real property 5 95 125
2022 Client contact centre 5 95 55
2022 Communications or public affairs 7 93 20
2022 Administration and operations 5 95 75
2022 Human resources 3 97 35
2022 Financial management 2 98 35
2022 Procurement 3 97 85
2022 Real property 9 91 70
2022 Information technology 0 100 20
2022 Policy 5 95 15
2022 Project management 5 95 50
2022 Other services to the public 0 100 15
2022 None of the above 6 94 35
2020 Communications or public affairs 0 100 15
2020 Administration and operations 8 92 105
2020 Real property 6 94 75
2020 Policy 0 100 10
2020 Other services to the public 0 100 15
2020 None of the above 0 100 25
2019 Communications or public affairs 0 100 15
2019 Security 0 100 15

Question 68f. What action(s) did you take to address the discrimination you experienced? …I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 5 95 120
2024 Procurement 6 94 115
2024 Real property 5 95 125
2024 Information technology 0 100 25
2024 Other services to the public 0 100 20
2022 Client contact centre 4 96 55
2022 Communications or public affairs 28 72 20
2022 Administration and operations 5 95 75
2022 Human resources 8 92 35
2022 Financial management 4 96 35
2022 Procurement 8 92 85
2022 Real property 9 91 70
2022 Information technology 4 96 20
2022 Policy 14 86 15
2022 Project management 8 92 50
2022 Other services to the public 6 94 15
2022 None of the above 6 94 35
2020 Communications or public affairs 0 100 15
2020 Administration and operations 6 94 105
2020 Procurement 0 100 75
2020 Real property 9 91 75
2020 Information technology 0 100 25
2020 Policy 0 100 10
2020 None of the above 0 100 25
2019 Client contact centre 0 100 55
2019 Communications or public affairs 0 100 15
2019 Security 0 100 15
2019 Information management 0 100 20
2019 Information technology 0 100 30
2019 Other services to the public 0 100 15
2019 None of the above 0 100 40

Question 68g. What action(s) did you take to address the discrimination you experienced? …I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 6 94 120
2024 Procurement 5 95 115
2024 Real property 5 95 125
2024 Information management 0 100 15
2024 Information technology 21 79 25
2024 Project management 8 92 65
2024 Other services to the public 0 100 20
2024 None of the above 12 88 50
2022 Client contact centre 3 97 55
2022 Communications or public affairs 0 100 20
2022 Administration and operations 2 98 75
2022 Human resources 10 90 35
2022 Financial management 8 92 35
2022 Procurement 4 96 85
2022 Real property 3 97 70
2022 Information technology 5 95 20
2022 Policy 0 100 15
2022 Project management 12 88 50
2022 Other services to the public 13 87 15
2022 None of the above 6 94 35
2020 Communications or public affairs 0 100 15
2020 Security 0 100 15
2020 Administration and operations 12 88 105
2020 Procurement 10 90 75
2020 Real property 7 93 75
2020 Project management 14 86 50
2019 Client contact centre 14 86 55
2019 Security 0 100 15
2019 Administration and operations 14 86 120
2019 Procurement 11 89 80
2019 Project management 12 88 45
2019 Other services to the public 34 66 15

Question 68h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 8 92 55
2024 Administration and operations 7 93 120
2024 Human resources 10 90 45
2024 Procurement 16 84 115
2024 Real property 13 87 125
2024 Project management 8 92 65
2022 Client contact centre 12 88 55
2022 Communications or public affairs 10 90 20
2022 Administration and operations 10 90 75
2022 Human resources 20 80 35
2022 Financial management 13 87 35
2022 Procurement 13 87 85
2022 Real property 9 91 70
2022 Information technology 8 92 20
2022 Policy 0 100 15
2022 Project management 8 92 50
2022 Other services to the public 13 87 15
2022 None of the above 11 89 35
2020 Security 0 100 15
2020 Administration and operations 10 90 105
2020 Procurement 10 90 75
2020 Real property 17 83 75
2020 Policy 0 100 10
2020 Project management 10 90 50
2019 Client contact centre 9 91 55
2019 Communications or public affairs 0 100 15
2019 Administration and operations 14 86 120
2019 Human resources 18 82 35
2019 Procurement 13 87 80
2019 Real property 11 89 85
2019 Information technology 16 84 30
2019 Project management 12 88 45
2019 None of the above 20 80 40

Question 68i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 46 54 55
2024 Communications or public affairs 33 67 25
2024 Security 62 38 25
2024 Administration and operations 60 40 120
2024 Human resources 62 38 45
2024 Financial management 45 55 35
2024 Procurement 53 47 115
2024 Real property 60 40 125
2024 Information management 35 65 15
2024 Information technology 48 52 25
2024 Policy 52 48 35
2024 Project management 54 46 65
2024 Other services to the public 38 62 20
2024 None of the above 55 45 50
2022 Client contact centre 64 36 55
2022 Communications or public affairs 25 75 20
2022 Administration and operations 53 47 75
2022 Human resources 38 62 35
2022 Financial management 51 49 35
2022 Procurement 51 49 85
2022 Real property 49 51 70
2022 Information technology 40 60 20
2022 Policy 38 62 15
2022 Project management 52 48 50
2022 Other services to the public 44 56 15
2022 None of the above 68 32 35
2020 Client contact centre 59 41 50
2020 Security 64 36 15
2020 Administration and operations 44 56 105
2020 Human resources 43 57 35
2020 Financial management 59 41 20
2020 Procurement 51 49 75
2020 Real property 31 69 75
2020 Information technology 62 38 25
2020 Project management 47 53 50
2020 None of the above 66 34 25
2019 Client contact centre 52 48 55
2019 Communications or public affairs 43 57 15
2019 Administration and operations 46 54 120
2019 Human resources 55 45 35
2019 Financial management 44 56 35
2019 Procurement 50 50 80
2019 Real property 58 42 85
2019 Information management 35 65 20
2019 Information technology 54 46 30
2019 Policy 45 55 10
2019 Project management 34 66 45
2019 Other services to the public 54 46 15
2019 None of the above 47 53 40

Question 69a. Why did you not file a grievance or formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 25
2024 Security 0 100 20
2024 Administration and operations 5 95 115
2024 Procurement 4 96 105
2024 Real property 3 97 120
2024 Policy 0 100 35
2024 None of the above 0 100 50
2022 Client contact centre 2 98 55
2022 Communications or public affairs 7 93 15
2022 Administration and operations 6 94 70
2022 Human resources 8 92 30
2022 Financial management 2 98 35
2022 Procurement 2 98 75
2022 Real property 2 98 60
2022 Information technology 0 100 20
2022 Policy 0 100 15
2022 Project management 3 97 45
2022 Other services to the public 0 100 15
2022 None of the above 4 96 35
2020 Communications or public affairs 0 100 15
2020 Administration and operations 7 93 100
2020 Procurement 6 94 75
2020 Information technology 0 100 25
2019 Security 0 100 10
2019 Information technology 0 100 25

Question 69b. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 9 91 50
2024 Security 27 73 20
2024 Administration and operations 16 84 115
2024 Financial management 19 81 35
2024 Procurement 8 92 105
2024 Real property 17 83 120
2024 Policy 22 78 35
2024 Project management 18 82 60
2024 None of the above 18 82 50
2022 Client contact centre 14 86 55
2022 Communications or public affairs 21 79 15
2022 Administration and operations 9 91 70
2022 Human resources 13 87 30
2022 Financial management 14 86 35
2022 Procurement 18 82 75
2022 Real property 14 86 60
2022 Information technology 5 95 20
2022 Policy 15 85 15
2022 Project management 14 86 45
2022 Other services to the public 17 83 15
2022 None of the above 14 86 35
2020 Administration and operations 12 88 100
2020 Procurement 10 90 75
2020 Real property 19 81 70
2020 None of the above 22 78 25
2019 Client contact centre 19 81 50
2019 None of the above 18 82 30

Question 69c. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 50
2024 Security 0 100 20
2024 Administration and operations 4 96 115
2024 Information management 0 100 15
2024 Information technology 0 100 25
2022 Client contact centre 0 100 55
2022 Communications or public affairs 0 100 15
2022 Administration and operations 0 100 70
2022 Human resources 4 96 30
2022 Financial management 2 98 35
2022 Procurement 2 98 75
2022 Real property 3 97 60
2022 Information technology 0 100 20
2022 Policy 0 100 15
2022 Project management 4 96 45
2022 Other services to the public 0 100 15
2022 None of the above 0 100 35
2020 Communications or public affairs 0 100 15
2020 Procurement 6 94 75
2020 Information technology 0 100 25
2019 Communications or public affairs 0 100 15
2019 Information management 0 100 20

Question 69d. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 25
2024 Financial management 0 100 35
2024 Information management 0 100 15
2024 Information technology 0 100 25
2024 Policy 0 100 35
2024 Other services to the public 0 100 25
2024 None of the above 0 100 50
2022 Client contact centre 0 100 55
2022 Communications or public affairs 0 100 15
2022 Administration and operations 1 99 70
2022 Human resources 10 90 30
2022 Financial management 0 100 35
2022 Procurement 3 97 75
2022 Real property 1 99 60
2022 Information technology 0 100 20
2022 Policy 0 100 15
2022 Project management 0 100 45
2022 Other services to the public 0 100 15
2022 None of the above 0 100 35
2020 Communications or public affairs 0 100 15
2020 Information technology 0 100 25
2019 Security 0 100 10
2019 Information management 0 100 20
2019 Information technology 0 100 25
2019 Other services to the public 0 100 15

Question 69e. Why did you not file a grievance or formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Security 0 100 20
2024 Procurement 5 95 105
2024 Information technology 0 100 25
2024 Project management 0 100 60
2024 None of the above 0 100 50
2022 Client contact centre 2 98 55
2022 Communications or public affairs 0 100 15
2022 Administration and operations 5 95 70
2022 Human resources 0 100 30
2022 Financial management 0 100 35
2022 Procurement 2 98 75
2022 Real property 0 100 60
2022 Information technology 6 94 20
2022 Policy 7 93 15
2022 Project management 2 98 45
2022 Other services to the public 0 100 15
2022 None of the above 0 100 35
2020 Communications or public affairs 0 100 15
2020 Real property 7 93 70
2020 Information technology 0 100 25
2019 Communications or public affairs 0 100 15
2019 Information management 0 100 20

Question 69f. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 50
2024 Administration and operations 5 95 115
2024 Human resources 10 90 45
2024 Real property 5 95 120
2024 Information management 0 100 15
2024 Information technology 0 100 25
2024 Policy 0 100 35
2024 Other services to the public 0 100 25
2024 None of the above 0 100 50
2022 Client contact centre 0 100 55
2022 Communications or public affairs 8 92 15
2022 Administration and operations 2 98 70
2022 Human resources 6 94 30
2022 Financial management 3 97 35
2022 Procurement 5 95 75
2022 Real property 5 95 60
2022 Information technology 0 100 20
2022 Policy 0 100 15
2022 Project management 3 97 45
2022 Other services to the public 0 100 15
2022 None of the above 0 100 35
2020 Communications or public affairs 0 100 15
2020 Procurement 6 94 75
2019 Other services to the public 0 100 15
2019 None of the above 0 100 30

Question 69g. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 6 94 115
2024 Procurement 11 89 105
2024 Real property 15 85 120
2024 Policy 19 81 35
2022 Client contact centre 7 93 55
2022 Communications or public affairs 0 100 15
2022 Administration and operations 11 89 70
2022 Human resources 17 83 30
2022 Financial management 18 82 35
2022 Procurement 17 83 75
2022 Real property 4 96 60
2022 Information technology 19 81 20
2022 Policy 8 92 15
2022 Project management 13 87 45
2022 Other services to the public 0 100 15
2022 None of the above 0 100 35
2020 Communications or public affairs 45 55 15
2020 Administration and operations 8 92 100
2020 Procurement 15 85 75
2020 Real property 8 92 70
2020 Information technology 23 77 25
2019 Client contact centre 10 90 50
2019 Information technology 24 76 25

Question 69h. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 22 78 50
2024 Communications or public affairs 20 80 25
2024 Administration and operations 12 88 115
2024 Human resources 10 90 45
2024 Procurement 9 91 105
2024 Real property 12 88 120
2024 Information technology 21 79 25
2024 Policy 14 86 35
2024 Project management 13 87 60
2022 Client contact centre 10 90 55
2022 Communications or public affairs 36 64 15
2022 Administration and operations 14 86 70
2022 Human resources 5 95 30
2022 Financial management 33 67 35
2022 Procurement 8 92 75
2022 Real property 9 91 60
2022 Information technology 10 90 20
2022 Policy 0 100 15
2022 Project management 13 87 45
2022 Other services to the public 15 85 15
2022 None of the above 18 82 35
2020 Administration and operations 19 81 100
2020 Procurement 13 87 75
2020 Real property 11 89 70
2020 Policy 0 100 10
2019 Client contact centre 17 83 50
2019 Other services to the public 0 100 15

Question 69i. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 17 83 50
2024 Communications or public affairs 34 66 25
2024 Security 0 100 20
2024 Administration and operations 12 88 115
2024 Human resources 25 75 45
2024 Financial management 17 83 35
2024 Procurement 8 92 105
2024 Real property 12 88 120
2024 Policy 19 81 35
2024 Project management 17 83 60
2024 None of the above 17 83 50
2022 Client contact centre 6 94 55
2022 Communications or public affairs 0 100 15
2022 Administration and operations 11 89 70
2022 Human resources 22 78 30
2022 Financial management 6 94 35
2022 Procurement 19 81 75
2022 Real property 13 87 60
2022 Information technology 19 81 20
2022 Policy 29 71 15
2022 Project management 11 89 45
2022 Other services to the public 29 71 15
2022 None of the above 15 85 35
2020 Administration and operations 11 89 100
2020 Procurement 8 92 75
2020 Real property 14 86 70
2020 None of the above 0 100 25
2019 Other services to the public 0 100 15

Question 69j. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 16 84 50
2024 Communications or public affairs 32 68 25
2024 Security 23 77 20
2024 Administration and operations 26 74 115
2024 Human resources 33 67 45
2024 Financial management 20 80 35
2024 Procurement 29 71 105
2024 Real property 29 71 120
2024 Information technology 30 70 25
2024 Policy 43 57 35
2024 Project management 31 69 60
2024 None of the above 15 85 50
2022 Client contact centre 11 89 55
2022 Communications or public affairs 7 93 15
2022 Administration and operations 27 73 70
2022 Human resources 12 88 30
2022 Financial management 38 62 35
2022 Procurement 24 76 75
2022 Real property 27 73 60
2022 Information technology 9 91 20
2022 Policy 48 52 15
2022 Project management 15 85 45
2022 Other services to the public 15 85 15
2022 None of the above 35 65 35
2020 Administration and operations 30 70 100
2020 Procurement 24 76 75
2020 Real property 32 68 70
2020 Information technology 25 75 25
2020 None of the above 30 70 25
2019 Client contact centre 31 69 50
2019 Information management 36 64 20
2019 Information technology 26 74 25
2019 None of the above 16 84 30

Question 69k. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 14 86 50
2024 Communications or public affairs 0 100 25
2024 Administration and operations 8 92 115
2024 Procurement 7 93 105
2024 Real property 12 88 120
2024 Policy 23 77 35
2024 Project management 14 86 60
2024 None of the above 10 90 50
2022 Client contact centre 10 90 55
2022 Communications or public affairs 0 100 15
2022 Administration and operations 9 91 70
2022 Human resources 9 91 30
2022 Financial management 9 91 35
2022 Procurement 9 91 75
2022 Real property 16 84 60
2022 Information technology 28 72 20
2022 Policy 0 100 15
2022 Project management 9 91 45
2022 Other services to the public 21 79 15
2022 None of the above 9 91 35
2020 Administration and operations 9 91 100
2020 Procurement 6 94 75
2020 Real property 13 87 70
2020 Policy 0 100 10
2019 Other services to the public 0 100 15

Question 69l. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 39 61 50
2024 Communications or public affairs 58 42 25
2024 Security 31 69 20
2024 Administration and operations 43 57 115
2024 Human resources 61 39 45
2024 Financial management 43 57 35
2024 Procurement 45 55 105
2024 Real property 41 59 120
2024 Information management 46 54 15
2024 Information technology 46 54 25
2024 Policy 55 45 35
2024 Project management 51 49 60
2024 Other services to the public 37 63 25
2024 None of the above 50 50 50
2022 Client contact centre 45 55 55
2022 Communications or public affairs 34 66 15
2022 Administration and operations 48 52 70
2022 Human resources 29 71 30
2022 Financial management 43 57 35
2022 Procurement 51 49 75
2022 Real property 49 51 60
2022 Information technology 43 57 20
2022 Policy 55 45 15
2022 Project management 47 53 45
2022 Other services to the public 43 57 15
2022 None of the above 40 60 35
2020 Communications or public affairs 39 61 15
2020 Administration and operations 52 48 100
2020 Procurement 34 66 75
2020 Real property 41 59 70
2020 Information technology 55 45 25
2020 None of the above 43 57 25
2019 Client contact centre 52 48 50
2019 Communications or public affairs 65 35 15
2019 Security 51 49 10
2019 Information management 51 49 20
2019 Information technology 46 54 25
2019 None of the above 43 57 30

Question 69m. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 25
2024 Security 0 100 20
2024 Financial management 0 100 35
2024 Information management 0 100 15
2024 Information technology 0 100 25
2024 Other services to the public 0 100 25
2022 Client contact centre 4 96 55
2022 Communications or public affairs 0 100 15
2022 Administration and operations 4 96 70
2022 Human resources 0 100 30
2022 Financial management 0 100 35
2022 Procurement 3 97 75
2022 Real property 0 100 60
2022 Information technology 0 100 20
2022 Policy 7 93 15
2022 Project management 0 100 45
2022 Other services to the public 0 100 15
2022 None of the above 10 90 35
2020 Communications or public affairs 0 100 15
2020 Information technology 0 100 25
2020 Policy 0 100 10
2020 None of the above 0 100 25
2019 Communications or public affairs 0 100 15
2019 Security 0 100 10
2019 Other services to the public 0 100 15
2019 None of the above 0 100 30

Question 69n. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 51 49 50
2024 Communications or public affairs 79 21 25
2024 Security 77 23 20
2024 Administration and operations 65 35 115
2024 Human resources 61 39 45
2024 Financial management 43 57 35
2024 Procurement 69 31 105
2024 Real property 60 40 120
2024 Information management 63 37 15
2024 Information technology 55 45 25
2024 Policy 75 25 35
2024 Project management 58 42 60
2024 Other services to the public 37 63 25
2024 None of the above 64 36 50
2022 Client contact centre 58 42 55
2022 Communications or public affairs 72 28 15
2022 Administration and operations 53 47 70
2022 Human resources 56 44 30
2022 Financial management 72 28 35
2022 Procurement 62 38 75
2022 Real property 60 40 60
2022 Information technology 52 48 20
2022 Policy 69 31 15
2022 Project management 42 58 45
2022 Other services to the public 71 29 15
2022 None of the above 77 23 35
2020 Communications or public affairs 62 38 15
2020 Administration and operations 66 34 100
2020 Procurement 65 35 75
2020 Real property 65 35 70
2020 Information technology 59 41 25
2020 Policy 50 50 10
2020 None of the above 51 49 25
2019 Client contact centre 54 46 50
2019 Communications or public affairs 51 49 15
2019 Information management 60 40 20
2019 Information technology 60 40 25
2019 Other services to the public 58 42 15
2019 None of the above 70 30 30

Question 69o. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I intend to file a grievance or a formal complaint, but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Security 0 100 20
2024 Administration and operations 6 94 115
2024 Financial management 21 79 35
2024 Real property 5 95 120
2024 Information management 0 100 15
2024 Policy 0 100 35

Question 69p. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 14 86 50
2024 Administration and operations 27 73 115
2024 Human resources 15 85 45
2024 Procurement 16 84 105
2024 Real property 14 86 120
2024 Information management 38 62 15
2024 Project management 25 75 60
2024 Other services to the public 40 60 25
2024 None of the above 16 84 50
2022 Client contact centre 27 73 55
2022 Communications or public affairs 52 48 15
2022 Administration and operations 23 77 70
2022 Human resources 10 90 30
2022 Financial management 21 79 35
2022 Procurement 24 76 75
2022 Real property 13 87 60
2022 Information technology 9 91 20
2022 Policy 23 77 15
2022 Project management 13 87 45
2022 Other services to the public 39 61 15
2022 None of the above 20 80 35
2020 Administration and operations 12 88 100
2020 Procurement 11 89 75
2020 Real property 17 83 70
2019 Client contact centre 10 90 50
2019 Communications or public affairs 0 100 15
2019 Other services to the public 0 100 15
2019 None of the above 26 74 30

Question 70. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 22 18 15 3 2 32 8 67 8 1020
2024 Intelligence analysts 25 22 13 1 3 35 2 73 6 55
2024 Compliance, inspection and enforcement 17 13 15 2 2 46 6 62 8 90
2024 Communications or public affairs 8 15 11 5 2 51 9 55 17 335
2024 Access to information and privacy 27 12 15 6 2 33 5 63 13 50
2024 Security 22 15 18 7 2 29 6 58 14 225
2024 Science and technology 13 22 9 5 5 36 9 65 19 100
2024 Library services 0 16 21 14 7 26 16 27 37 15
2024 Administration and operations 21 15 16 2 2 35 9 64 7 2125
2024 Human resources 16 15 17 4 2 38 9 57 12 700
2024 Financial management 16 14 17 3 2 40 8 58 10 535
2024 Procurement 18 12 17 3 3 40 7 56 12 1385
2024 Real property 14 16 18 4 4 36 7 54 14 1280
2024 Material management 22 30 14 0 4 25 5 74 6 45
2024 Information management 17 23 11 3 6 31 8 67 14 185
2024 Information technology 13 13 15 2 2 44 11 58 8 400
2024 Internal audit 11 15 9 0 4 58 3 67 10 55
2024 Data sciences 17 15 12 3 4 36 12 62 14 60
2024 Policy 9 7 16 7 10 41 10 33 34 215
2024 Project management 16 12 18 2 3 39 9 54 11 730
2024 Other services to the public 23 16 12 2 1 35 11 72 6 350
2024 None of the above 18 12 13 3 3 42 8 61 13 835
2022 Client contact centre 25 17 14 3 3 30 9 68 9 825
2022 Compliance, inspection and enforcement 15 15 16 8 2 35 10 54 18 90
2022 Communications or public affairs 12 12 11 2 2 52 8 61 11 380
2022 Access to information and privacy 14 20 9 1 0 40 14 77 3 65
2022 Security 17 21 16 4 1 33 8 65 8 190
2022 Science and technology 18 23 14 5 2 35 4 66 12 105
2022 Administration and operations 23 15 14 3 2 35 8 67 8 1650
2022 Human resources 23 15 11 3 1 38 8 71 8 565
2022 Financial management 19 18 12 2 2 38 9 69 7 520
2022 Procurement 21 16 16 2 2 35 8 64 7 1310
2022 Real property 20 18 16 3 3 33 7 63 10 1090
2022 Material management 24 14 27 3 2 23 6 55 7 40
2022 Information management 23 19 17 1 1 30 8 69 3 185
2022 Information technology 18 16 16 2 2 38 9 64 7 415
2022 Internal audit 16 20 15 3 0 37 8 67 5 60
2022 Evaluation 22 16 11 2 0 49 0 74 5 35
2022 Data sciences 18 10 19 2 4 41 5 52 12 45
2022 Policy 11 12 14 4 4 48 7 51 17 175
2022 Project management 18 16 17 3 2 39 5 60 9 685
2022 Other services to the public 20 14 14 2 3 39 9 64 10 305
2022 None of the above 16 14 12 1 2 45 10 65 7 610
2020 Client contact centre 28 17 15 2 3 27 7 68 8 955
2020 Compliance, inspection and enforcement 21 15 16 6 0 34 7 62 10 85
2020 Communications or public affairs 14 12 11 1 1 52 8 65 7 400
2020 Access to information and privacy 29 18 15 3 2 31 3 71 7 60
2020 Security 24 19 20 3 3 28 3 63 9 260
2020 Science and technology 11 16 19 2 2 36 13 54 8 110
2020 Library services 9 5 20 0 0 45 20 42 0 20
2020 Legal services 28 14 5 0 0 43 10 90 0 20
2020 Administration and operations 28 17 17 2 2 28 6 69 6 2050
2020 Human resources 26 18 14 3 2 32 6 70 7 670
2020 Financial management 26 16 13 2 1 33 9 72 5 590
2020 Procurement 31 16 17 2 1 27 6 70 5 1380
2020 Real property 23 17 18 3 3 29 6 63 9 1425
2020 Material management 27 18 16 6 2 25 7 65 11 55
2020 Information management 30 19 12 3 1 28 6 76 6 265
2020 Information technology 23 14 18 2 2 34 7 62 7 465
2020 Internal audit 21 10 25 3 0 29 12 52 5 70
2020 Evaluation 24 13 7 7 0 42 7 73 14 25
2020 Data sciences 13 16 11 4 7 40 9 56 22 45
2020 Policy 12 13 15 4 3 42 11 53 16 180
2020 Project management 19 17 19 3 2 33 7 60 8 760
2020 Other services to the public 22 15 12 4 1 38 7 68 10 305
2020 None of the above 19 13 13 1 1 45 9 67 5 830
2019 Client contact centre 24 17 18 2 2 27 10 64 7 895
2019 Compliance, inspection and enforcement 18 17 12 3 3 34 13 65 11 100
2019 Communications or public affairs 16 14 16 2 1 41 9 61 7 390
2019 Access to information and privacy 23 25 22 3 1 16 10 65 6 65
2019 Security 23 15 27 2 3 21 8 54 8 230
2019 Science and technology 16 19 21 3 2 29 10 56 9 100
2019 Library services 18 4 12 0 5 42 19 56 12 25
2019 Legal services 18 14 8 11 0 38 11 63 22 25
2019 Administration and operations 26 15 20 3 3 26 8 61 9 1885
2019 Human resources 21 18 19 3 2 28 9 61 8 670
2019 Financial management 23 16 19 3 2 30 7 62 8 600
2019 Procurement 27 16 19 3 2 26 7 65 7 1240
2019 Real property 22 17 22 3 4 27 6 57 10 1305
2019 Material management 29 19 30 1 3 14 5 58 6 55
2019 Information management 23 19 19 3 2 27 8 63 8 245
2019 Information technology 20 13 22 3 3 31 9 55 9 450
2019 Internal audit 17 14 4 0 3 52 11 80 8 65
2019 Evaluation 13 8 15 16 4 44 0 37 35 25
2019 Data sciences 20 9 14 5 6 37 9 54 20 45
2019 Policy 15 15 22 1 6 32 10 50 13 160
2019 Project management 17 17 21 3 3 30 8 56 10 635
2019 Other services to the public 22 16 18 2 3 28 11 63 7 370
2019 None of the above 17 12 18 2 2 37 11 57 8 835

Question 71. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 29 15 2 2 12 2 78 5 1020
2024 Intelligence analysts 25 34 22 0 3 14 2 70 3 55
2024 Compliance, inspection and enforcement 25 37 17 3 1 16 1 75 5 90
2024 Communications or public affairs 21 39 10 5 2 21 1 78 10 335
2024 Access to information and privacy 42 18 17 1 0 20 2 76 2 50
2024 Security 35 24 19 6 3 11 3 69 10 225
2024 Science and technology 39 28 11 6 3 10 3 77 10 100
2024 Legal services 25 35 5 0 10 25 0 80 14 35
2024 Administration and operations 38 29 14 3 2 11 2 78 6 2125
2024 Human resources 29 35 14 3 2 14 2 77 6 695
2024 Financial management 29 33 15 3 3 16 1 74 8 535
2024 Procurement 32 27 16 4 3 15 2 72 9 1390
2024 Real property 27 34 17 4 4 12 2 71 10 1280
2024 Material management 35 41 14 0 4 6 0 81 4 45
2024 Information management 32 35 11 6 4 9 2 75 12 185
2024 Information technology 29 30 15 2 3 18 4 76 6 400
2024 Internal audit 18 45 6 0 4 28 0 87 5 55
2024 Evaluation 40 28 0 3 2 27 0 93 7 30
2024 Data sciences 30 31 13 1 6 15 4 75 9 60
2024 Policy 16 28 21 6 5 22 2 57 15 215
2024 Project management 30 29 15 4 3 17 2 72 9 730
2024 Other services to the public 43 26 12 2 1 15 2 82 4 350
2024 None of the above 32 27 13 3 4 18 3 74 9 835
2022 Client contact centre 37 32 12 2 3 11 3 80 6 825
2022 Compliance, inspection and enforcement 39 29 12 4 2 11 2 79 7 90
2022 Communications or public affairs 22 39 11 3 3 21 1 78 8 380
2022 Access to information and privacy 41 39 6 0 0 13 2 93 0 65
2022 Security 33 29 16 5 3 11 4 72 9 190
2022 Science and technology 32 43 9 3 3 10 1 83 7 105
2022 Library services 28 30 11 4 5 22 0 74 11 20
2022 Administration and operations 40 31 12 3 2 11 2 81 5 1650
2022 Human resources 38 34 12 2 1 12 1 83 4 565
2022 Financial management 39 36 8 3 1 12 2 86 5 520
2022 Procurement 41 30 13 3 2 9 2 80 5 1310
2022 Real property 34 33 13 4 3 11 2 78 7 1090
2022 Material management 41 27 25 0 2 4 0 71 2 40
2022 Information management 34 39 11 0 1 11 2 85 2 185
2022 Information technology 36 31 14 3 2 12 2 78 6 415
2022 Internal audit 40 27 17 0 0 12 4 79 0 60
2022 Evaluation 45 33 9 2 3 7 0 85 5 35
2022 Data sciences 35 27 19 5 2 12 0 70 8 45
2022 Policy 24 34 14 8 1 17 2 71 11 175
2022 Project management 35 34 13 5 2 10 1 78 7 685
2022 Other services to the public 40 27 12 3 3 15 1 79 7 305
2022 None of the above 32 27 15 1 2 21 2 76 4 605
2020 Client contact centre 44 28 13 2 3 9 1 80 6 950
2020 Compliance, inspection and enforcement 37 26 21 4 4 8 0 69 8 85
2020 Communications or public affairs 26 33 13 2 1 24 2 79 3 400
2020 Access to information and privacy 42 27 19 2 3 5 2 74 5 60
2020 Security 38 29 16 3 2 11 0 76 7 260
2020 Science and technology 29 32 25 1 3 11 0 68 4 110
2020 Library services 29 25 20 5 5 15 0 65 12 20
2020 Legal services 52 24 5 0 0 19 0 94 0 20
2020 Administration and operations 44 29 12 2 2 10 1 82 4 2050
2020 Human resources 45 29 13 3 1 8 0 81 5 665
2020 Financial management 43 32 12 2 1 8 1 83 3 590
2020 Procurement 47 26 12 2 1 9 2 82 4 1380
2020 Real property 38 29 16 3 2 10 1 76 6 1430
2020 Material management 45 29 13 6 0 5 2 80 7 55
2020 Information management 42 33 12 3 0 10 0 84 3 270
2020 Information technology 38 29 17 1 2 12 1 78 3 465
2020 Internal audit 37 22 27 2 0 12 1 68 2 70
2020 Evaluation 45 31 3 3 0 18 0 92 4 25
2020 Data sciences 28 29 14 7 5 18 0 69 14 45
2020 Policy 26 32 17 7 3 15 1 68 12 180
2020 Project management 34 31 17 3 2 12 1 74 6 760
2020 Other services to the public 39 28 13 3 1 15 1 79 6 305
2020 None of the above 36 30 12 2 0 18 2 81 3 830
2019 Client contact centre 39 29 14 3 2 12 1 78 6 895
2019 Compliance, inspection and enforcement 44 21 13 5 2 14 1 77 8 100
2019 Communications or public affairs 28 33 15 2 1 20 1 78 4 390
2019 Access to information and privacy 36 26 24 1 1 7 5 70 3 65
2019 Security 33 27 24 2 3 8 2 67 6 230
2019 Science and technology 28 33 22 2 2 9 3 70 5 100
2019 Library services 39 19 15 0 4 23 0 75 5 25
2019 Legal services 36 25 7 8 0 20 4 80 10 25
2019 Administration and operations 42 25 16 3 2 10 2 76 6 1880
2019 Human resources 35 30 17 2 2 11 2 75 5 670
2019 Financial management 36 32 15 3 2 11 1 77 6 595
2019 Procurement 43 28 15 3 2 9 1 78 5 1240
2019 Real property 34 29 20 3 3 10 1 71 7 1305
2019 Material management 45 29 15 5 0 3 3 79 5 60
2019 Information management 37 32 16 1 1 10 2 78 3 245
2019 Information technology 37 26 17 3 2 13 2 75 6 450
2019 Internal audit 36 32 9 3 0 18 1 85 4 65
2019 Evaluation 25 20 31 8 4 12 0 52 13 25
2019 Data sciences 41 17 12 7 4 19 0 71 14 45
2019 Policy 25 30 22 1 7 12 3 65 10 160
2019 Project management 33 34 17 3 3 10 1 75 6 630
2019 Other services to the public 36 29 17 3 2 13 1 75 5 365
2019 None of the above 33 24 17 3 2 20 2 73 6 840

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to telework, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 84. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 16 84 1015
2024 Intelligence analysts 27 73 55
2024 Compliance, inspection and enforcement 17 83 90
2024 Communications or public affairs 20 80 335
2024 Access to information and privacy 24 76 50
2024 Security 28 72 225
2024 Science and technology 12 88 100
2024 Library services 49 51 15
2024 Legal services 11 89 35
2024 Administration and operations 17 83 2125
2024 Human resources 21 79 695
2024 Financial management 21 79 530
2024 Procurement 20 80 1390
2024 Real property 20 80 1280
2024 Material management 15 85 45
2024 Information management 29 71 185
2024 Information technology 24 76 400
2024 Internal audit 28 72 55
2024 Evaluation 12 88 30
2024 Data sciences 12 88 60
2024 Policy 23 77 215
2024 Project management 18 82 730
2024 Other services to the public 13 87 350
2024 None of the above 18 82 835
2022 Client contact centre 11 89 825
2022 Compliance, inspection and enforcement 9 91 90
2022 Communications or public affairs 11 89 380
2022 Access to information and privacy 8 92 65
2022 Security 7 93 190
2022 Science and technology 7 93 105
2022 Library services 11 89 20
2022 Legal services 6 94 15
2022 Administration and operations 11 89 1650
2022 Human resources 12 88 565
2022 Financial management 9 91 520
2022 Procurement 10 90 1315
2022 Real property 9 91 1090
2022 Material management 15 85 40
2022 Information management 14 86 185
2022 Information technology 10 90 415
2022 Internal audit 8 92 60
2022 Evaluation 15 85 35
2022 Data sciences 4 96 45
2022 Policy 13 87 175
2022 Project management 10 90 685
2022 Other services to the public 11 89 305
2022 None of the above 9 91 605
2020 Client contact centre 14 86 955
2020 Compliance, inspection and enforcement 15 85 85
2020 Communications or public affairs 10 90 400
2020 Access to information and privacy 21 79 60
2020 Security 20 80 260
2020 Science and technology 11 89 105
2020 Library services 15 85 20
2020 Legal services 24 76 20
2020 Administration and operations 14 86 2045
2020 Human resources 17 83 665
2020 Financial management 12 88 590
2020 Procurement 14 86 1380
2020 Real property 12 88 1420
2020 Material management 11 89 55
2020 Information management 17 83 270
2020 Information technology 13 87 465
2020 Internal audit 6 94 70
2020 Evaluation 14 86 25
2020 Data sciences 9 91 45
2020 Policy 11 89 180
2020 Project management 12 88 755
2020 Other services to the public 15 85 305
2020 None of the above 10 90 830
2019 Client contact centre 16 84 900
2019 Compliance, inspection and enforcement 21 79 100
2019 Communications or public affairs 14 86 390
2019 Access to information and privacy 19 81 65
2019 Security 17 83 230
2019 Science and technology 11 89 100
2019 Library services 14 86 25
2019 Legal services 21 79 25
2019 Administration and operations 15 85 1890
2019 Human resources 14 86 670
2019 Financial management 14 86 595
2019 Procurement 14 86 1245
2019 Real property 13 87 1310
2019 Material management 13 87 60
2019 Information management 16 84 245
2019 Information technology 13 87 450
2019 Internal audit 13 87 65
2019 Evaluation 4 96 25
2019 Data sciences 13 87 45
2019 Policy 20 80 160
2019 Project management 12 88 635
2019 Other services to the public 16 84 370
2019 None of the above 14 86 835

Question 85. Were the requests for workplace accommodation measures related to a disability?

Disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society. Barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 52 48 170
2024 Intelligence analysts 58 42 15
2024 Compliance, inspection and enforcement 73 27 20
2024 Communications or public affairs 63 37 60
2024 Access to information and privacy 68 32 15
2024 Security 60 40 55
2024 Science and technology 67 33 15
2024 Administration and operations 67 33 380
2024 Human resources 61 39 160
2024 Financial management 60 40 105
2024 Procurement 58 42 290
2024 Real property 63 37 270
2024 Information management 63 37 45
2024 Information technology 56 44 105
2024 Internal audit 58 42 15
2024 Policy 76 24 50
2024 Project management 65 35 140
2024 Other services to the public 59 41 50
2024 None of the above 61 39 140
2022 Client contact centre 54 46 90
2022 Communications or public affairs 58 42 45
2022 Security 81 19 15
2022 Administration and operations 59 41 175
2022 Human resources 70 30 70
2022 Financial management 62 38 50
2022 Procurement 58 42 135
2022 Real property 64 36 95
2022 Information management 76 24 25
2022 Information technology 46 54 45
2022 Policy 70 30 20
2022 Project management 68 32 65
2022 Other services to the public 64 36 35
2022 None of the above 67 33 55
2020 Client contact centre 45 55 135
2020 Compliance, inspection and enforcement 93 7 10
2020 Communications or public affairs 44 56 40
2020 Access to information and privacy 31 69 15
2020 Security 51 49 55
2020 Science and technology 55 45 10
2020 Administration and operations 43 57 275
2020 Human resources 47 53 110
2020 Financial management 42 58 70
2020 Procurement 41 59 190
2020 Real property 50 50 170
2020 Information management 32 68 45
2020 Information technology 37 63 65
2020 Policy 57 43 20
2020 Project management 43 57 90
2020 Other services to the public 49 51 45
2020 None of the above 52 48 85

Question 86. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 70 30 170
2024 Intelligence analysts 89 11 15
2024 Compliance, inspection and enforcement 60 40 20
2024 Communications or public affairs 71 29 60
2024 Access to information and privacy 79 21 15
2024 Security 70 30 55
2024 Science and technology 76 24 15
2024 Administration and operations 67 33 380
2024 Human resources 74 26 160
2024 Financial management 70 30 105
2024 Procurement 60 40 290
2024 Real property 67 33 270
2024 Information management 84 16 50
2024 Information technology 67 33 105
2024 Internal audit 34 66 15
2024 Policy 71 29 50
2024 Project management 66 34 140
2024 Other services to the public 61 39 50
2024 None of the above 63 37 140
2022 Client contact centre 82 18 90
2022 Communications or public affairs 78 22 45
2022 Security 71 29 15
2022 Administration and operations 75 25 175
2022 Human resources 90 10 70
2022 Financial management 74 26 50
2022 Procurement 68 32 135
2022 Real property 78 22 95
2022 Information management 57 43 25
2022 Information technology 68 32 45
2022 Policy 78 22 20
2022 Project management 78 22 65
2022 Other services to the public 77 23 35
2022 None of the above 80 20 55
2020 Client contact centre 80 20 135
2020 Compliance, inspection and enforcement 73 27 10
2020 Communications or public affairs 85 15 40
2020 Access to information and privacy 84 16 15
2020 Security 83 17 55
2020 Science and technology 93 7 10
2020 Administration and operations 78 22 275
2020 Human resources 85 15 115
2020 Financial management 82 18 70
2020 Procurement 82 18 185
2020 Real property 82 18 170
2020 Information management 68 32 45
2020 Information technology 76 24 65
2020 Policy 81 19 20
2020 Project management 83 17 90
2020 Other services to the public 92 8 45
2020 None of the above 82 18 85
2019 Client contact centre 79 21 145
2019 Compliance, inspection and enforcement 70 30 20
2019 Communications or public affairs 88 12 55
2019 Access to information and privacy 67 33 10
2019 Security 67 33 40
2019 Science and technology 53 47 10
2019 Administration and operations 82 18 290
2019 Human resources 82 18 95
2019 Financial management 75 25 85
2019 Procurement 83 17 170
2019 Real property 78 22 170
2019 Information management 78 22 40
2019 Information technology 79 21 60
2019 Policy 81 19 30
2019 Project management 82 18 75
2019 Other services to the public 77 23 60
2019 None of the above 85 15 120

Question 87. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 28 8 6 6 0 0 79 12 120
2024 Intelligence analysts 29 25 13 6 6 22 0 68 15 15
2024 Compliance, inspection and enforcement 52 17 18 13 0 0 0 69 13 10
2024 Communications or public affairs 45 36 2 5 10 0 2 83 15 45
2024 Access to information and privacy 35 21 12 9 23 0 0 56 32 10
2024 Security 53 33 5 1 2 5 0 91 4 40
2024 Science and technology 47 15 14 12 0 0 11 70 14 10
2024 Administration and operations 45 32 7 9 3 3 1 80 12 255
2024 Human resources 43 35 11 5 3 1 1 80 8 120
2024 Financial management 52 32 1 3 7 4 1 88 11 80
2024 Procurement 36 35 9 8 8 3 0 74 17 180
2024 Real property 42 32 13 9 4 1 0 75 13 185
2024 Information management 39 42 4 13 2 2 0 82 14 40
2024 Information technology 49 35 5 8 2 1 0 85 10 65
2024 Policy 66 12 13 7 2 0 0 78 10 30
2024 Project management 45 28 11 6 4 6 0 77 11 95
2024 Other services to the public 52 24 11 9 0 0 3 79 10 30
2024 None of the above 42 42 4 4 8 1 0 84 11 80
2022 Client contact centre 51 33 7 0 5 3 0 87 6 75
2022 Communications or public affairs 42 37 9 8 3 0 0 79 11 35
2022 Security 47 43 0 0 10 0 0 90 10 10
2022 Administration and operations 49 35 8 6 3 0 0 84 9 130
2022 Human resources 64 18 7 4 6 0 0 83 11 65
2022 Financial management 44 41 5 8 3 0 0 84 11 35
2022 Procurement 56 25 12 5 2 1 0 81 7 95
2022 Real property 51 35 3 6 6 0 0 86 11 75
2022 Information management 77 23 0 0 0 0 0 100 0 15
2022 Information technology 75 20 2 0 0 3 0 97 0 30
2022 Policy 35 58 8 0 0 0 0 92 0 15
2022 Project management 42 36 11 7 2 2 0 79 9 55
2022 Other services to the public 28 36 7 15 10 4 0 67 26 25
2022 None of the above 45 35 6 6 5 0 2 82 11 45
2020 Client contact centre 63 24 6 5 2 0 0 87 7 110
2020 Communications or public affairs 45 37 6 9 3 0 0 82 12 35
2020 Access to information and privacy 54 37 0 0 9 0 0 91 9 10
2020 Security 37 37 10 9 5 2 0 76 14 45
2020 Science and technology 67 18 7 0 7 0 0 85 7 10
2020 Administration and operations 58 35 4 2 1 0 0 93 4 220
2020 Human resources 53 31 10 5 2 0 0 83 7 95
2020 Financial management 50 35 8 3 2 0 2 86 5 60
2020 Procurement 56 34 5 2 1 0 1 91 3 150
2020 Real property 55 29 7 5 1 2 1 86 7 135
2020 Information management 65 29 6 0 0 0 0 94 0 30
2020 Information technology 61 33 4 0 0 2 0 96 0 50
2020 Policy 59 41 0 0 0 0 0 100 0 15
2020 Project management 47 34 13 5 0 0 0 82 5 75
2020 Other services to the public 45 41 2 7 2 2 0 88 9 40
2020 None of the above 48 38 3 7 1 0 3 89 9 70
2019 Client contact centre 49 35 8 5 2 0 1 85 7 110
2019 Compliance, inspection and enforcement 34 59 0 0 8 0 0 92 8 15
2019 Communications or public affairs 41 36 6 12 2 2 0 79 15 50
2019 Security 53 25 11 8 0 0 3 80 9 25
2019 Administration and operations 55 30 7 5 2 0 0 85 8 235
2019 Human resources 56 32 5 4 1 0 1 89 5 80
2019 Financial management 45 31 9 11 3 2 0 77 14 65
2019 Procurement 52 36 2 8 2 0 0 88 10 140
2019 Real property 50 26 10 11 3 0 1 76 14 130
2019 Information management 73 17 4 6 0 0 0 91 6 30
2019 Information technology 47 35 4 5 7 2 0 84 12 45
2019 Policy 52 20 4 20 4 0 0 72 24 25
2019 Project management 52 32 8 5 3 0 0 83 8 60
2019 Other services to the public 67 20 7 4 2 0 0 87 6 45
2019 None of the above 48 31 7 13 1 0 1 79 14 100

Question 88. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 31 8 6 3 3 3 82 9 1015
2024 Intelligence analysts 42 39 14 3 1 1 0 82 4 55
2024 Compliance, inspection and enforcement 36 37 9 8 4 2 4 77 13 90
2024 Communications or public affairs 47 32 6 7 3 2 2 83 11 335
2024 Access to information and privacy 50 36 7 5 2 0 0 86 7 50
2024 Security 48 31 8 6 4 3 1 82 10 225
2024 Science and technology 46 30 8 5 3 3 4 82 8 100
2024 Library services 31 44 6 11 7 0 0 76 18 15
2024 Legal services 41 19 14 9 14 2 2 62 23 35
2024 Administration and operations 50 30 7 7 3 2 2 83 10 2125
2024 Human resources 48 33 7 6 3 2 1 84 9 700
2024 Financial management 39 38 9 7 4 2 1 80 11 530
2024 Procurement 42 32 8 8 5 3 3 78 13 1390
2024 Real property 43 35 8 7 3 2 2 81 11 1280
2024 Material management 48 28 6 8 4 2 5 81 13 45
2024 Information management 51 27 9 8 3 1 0 80 11 185
2024 Information technology 43 31 9 5 4 3 4 80 10 400
2024 Internal audit 43 23 4 8 2 2 18 83 13 55
2024 Evaluation 58 25 3 4 3 7 0 90 7 30
2024 Data sciences 49 27 6 5 4 4 5 83 9 60
2024 Policy 42 29 9 7 11 0 2 72 18 215
2024 Project management 47 30 8 6 4 3 2 80 11 730
2024 Other services to the public 52 30 7 6 2 1 3 85 8 345
2024 None of the above 49 32 6 4 3 3 3 86 7 830
2022 Client contact centre 48 35 6 2 2 3 4 89 5 825
2022 Compliance, inspection and enforcement 42 38 7 3 2 3 5 87 5 90
2022 Communications or public affairs 47 41 4 3 1 2 2 92 4 380
2022 Access to information and privacy 55 33 6 0 2 3 1 92 2 65
2022 Security 53 27 11 4 2 1 1 82 6 190
2022 Science and technology 45 39 6 3 0 3 5 91 3 105
2022 Library services 44 40 6 4 0 6 0 90 4 20
2022 Legal services 47 28 19 5 0 0 0 76 5 15
2022 Administration and operations 53 31 6 3 1 3 3 89 4 1650
2022 Human resources 57 29 7 3 1 2 2 88 5 560
2022 Financial management 45 37 7 3 2 3 4 88 5 520
2022 Procurement 51 31 8 3 1 3 3 87 5 1310
2022 Real property 52 31 8 3 1 2 3 87 5 1090
2022 Material management 50 26 5 8 3 0 7 82 13 40
2022 Information management 50 31 6 3 4 2 3 85 8 185
2022 Information technology 49 32 8 2 1 3 5 89 3 415
2022 Internal audit 46 35 7 4 1 4 3 87 5 60
2022 Evaluation 56 28 2 5 2 0 7 90 8 35
2022 Data sciences 36 37 13 3 2 2 8 80 5 45
2022 Policy 51 29 7 4 2 4 3 86 7 175
2022 Project management 49 33 7 5 2 2 3 86 7 685
2022 Other services to the public 51 31 6 3 2 4 3 88 5 305
2022 None of the above 45 32 7 3 3 5 5 85 7 605
2020 Client contact centre 51 30 8 4 1 2 4 86 5 955
2020 Compliance, inspection and enforcement 57 28 7 5 1 1 1 87 6 85
2020 Communications or public affairs 50 34 6 4 1 3 3 89 5 400
2020 Access to information and privacy 60 26 5 2 3 0 5 90 5 60
2020 Security 57 22 12 5 3 1 1 80 8 265
2020 Science and technology 52 32 9 4 1 0 2 86 5 110
2020 Library services 20 46 5 5 0 5 20 87 7 20
2020 Legal services 43 44 0 0 0 0 14 100 0 20
2020 Administration and operations 60 26 7 2 2 1 2 89 4 2055
2020 Human resources 57 31 6 4 1 1 1 89 5 670
2020 Financial management 54 29 7 3 1 2 3 87 5 590
2020 Procurement 58 27 7 3 1 2 2 89 4 1385
2020 Real property 52 30 7 3 2 2 3 87 6 1425
2020 Material management 50 28 10 5 2 3 2 83 7 50
2020 Information management 54 31 7 3 1 1 4 89 4 270
2020 Information technology 57 29 6 3 1 1 3 89 5 465
2020 Internal audit 47 27 10 7 4 4 0 77 12 70
2020 Evaluation 58 35 0 0 0 4 4 100 0 25
2020 Data sciences 58 20 7 7 5 2 2 81 12 45
2020 Policy 51 33 4 6 1 2 4 89 7 180
2020 Project management 52 32 7 4 1 1 3 87 6 755
2020 Other services to the public 49 35 8 4 1 1 2 87 5 305
2020 None of the above 51 31 7 3 2 3 3 87 5 830
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Workplace well-being

A safe and healthy workplace

Question 80. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 27 7 5 4 1 1 84 9 1020
2024 Intelligence analysts 54 32 5 7 2 0 0 86 9 55
2024 Compliance, inspection and enforcement 51 30 12 4 2 0 2 82 6 90
2024 Communications or public affairs 59 28 4 7 2 1 0 87 9 335
2024 Access to information and privacy 71 19 5 2 1 2 0 92 3 50
2024 Security 58 24 6 6 7 0 0 81 13 225
2024 Science and technology 48 36 8 2 3 0 2 86 6 100
2024 Library services 46 31 16 0 7 0 0 77 7 15
2024 Legal services 45 36 0 14 5 0 0 81 19 35
2024 Administration and operations 59 27 6 4 3 0 0 87 7 2125
2024 Human resources 62 24 6 6 2 1 0 86 7 700
2024 Financial management 50 31 6 4 6 2 1 83 10 535
2024 Procurement 54 26 7 7 4 1 0 81 12 1390
2024 Real property 51 31 7 5 4 1 0 83 10 1285
2024 Material management 61 23 10 0 4 2 0 86 4 45
2024 Information management 56 27 7 5 5 0 0 83 10 185
2024 Information technology 53 28 7 5 3 2 1 85 8 400
2024 Internal audit 56 38 3 3 0 0 0 94 3 55
2024 Evaluation 76 18 2 0 4 0 0 93 4 30
2024 Data sciences 58 29 2 5 5 1 0 88 11 60
2024 Policy 48 30 8 6 7 1 0 79 13 215
2024 Project management 57 25 7 4 6 1 1 83 11 730
2024 Other services to the public 60 29 3 4 3 1 0 90 6 350
2024 None of the above 55 30 6 4 3 2 1 87 7 835
2022 Client contact centre 54 29 6 4 4 2 1 85 8 830
2022 Compliance, inspection and enforcement 53 34 3 3 3 3 0 90 7 90
2022 Communications or public affairs 54 30 5 7 4 1 0 84 11 380
2022 Access to information and privacy 57 32 3 3 4 2 0 91 7 65
2022 Security 57 27 7 3 4 0 0 85 7 190
2022 Science and technology 57 32 4 3 4 0 1 89 7 105
2022 Library services 39 18 16 16 11 0 0 57 27 20
2022 Legal services 53 26 6 7 0 0 7 85 8 15
2022 Administration and operations 60 25 5 5 3 1 1 87 8 1650
2022 Human resources 61 26 4 4 4 1 0 88 8 565
2022 Financial management 57 29 6 4 4 0 1 86 8 520
2022 Procurement 60 26 4 4 4 1 0 87 8 1315
2022 Real property 56 27 7 6 3 1 1 84 9 1090
2022 Material management 50 29 12 2 7 0 0 79 9 40
2022 Information management 59 24 5 6 3 1 0 85 10 185
2022 Information technology 52 30 7 5 4 1 1 84 9 415
2022 Internal audit 46 33 13 4 2 0 2 81 6 60
2022 Evaluation 71 14 8 5 3 0 0 84 8 35
2022 Data sciences 59 27 7 2 5 0 0 86 7 45
2022 Policy 60 25 4 8 2 2 0 86 11 175
2022 Project management 57 28 7 4 3 1 0 86 7 685
2022 Other services to the public 59 28 3 5 4 1 0 88 9 305
2022 None of the above 56 27 6 4 5 1 1 85 9 610
2020 Client contact centre 55 26 9 5 3 1 0 82 9 955
2020 Compliance, inspection and enforcement 59 29 11 0 1 0 0 88 1 80
2020 Communications or public affairs 53 29 9 5 2 1 1 83 8 395
2020 Access to information and privacy 55 27 5 10 3 0 0 82 13 60
2020 Security 53 23 12 6 4 2 0 77 11 260
2020 Science and technology 50 35 7 6 2 0 0 85 8 105
2020 Library services 35 35 0 20 10 0 0 70 30 20
2020 Legal services 62 29 5 0 5 0 0 90 5 20
2020 Administration and operations 60 24 7 5 3 1 0 84 8 2040
2020 Human resources 57 27 8 5 2 0 1 85 7 665
2020 Financial management 55 26 8 6 2 2 0 84 8 585
2020 Procurement 56 27 8 5 3 1 0 84 8 1385
2020 Real property 53 28 9 5 5 1 0 81 10 1430
2020 Material management 53 29 10 6 2 0 0 82 8 55
2020 Information management 57 27 9 4 1 1 0 86 5 265
2020 Information technology 52 29 9 6 3 1 0 81 9 465
2020 Internal audit 44 32 10 5 6 1 1 79 11 70
2020 Evaluation 48 42 0 7 4 0 0 89 11 25
2020 Data sciences 53 26 7 9 5 0 0 80 14 45
2020 Policy 52 33 4 7 4 1 0 85 11 180
2020 Project management 52 32 7 5 4 1 0 84 9 755
2020 Other services to the public 46 34 10 5 4 1 0 81 8 305
2020 None of the above 52 32 7 5 3 1 0 86 8 830

A psychologically healthy workplace

Question 51. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 4 4 12 7 34 6 33 67 14 1010
2024 Intelligence analysts 3 9 9 8 25 8 38 62 22 55
2024 Compliance, inspection and enforcement 1 3 14 7 36 12 27 72 6 90
2024 Communications or public affairs 3 3 8 5 41 4 36 77 10 335
2024 Access to information and privacy 2 1 15 16 26 5 36 70 5 50
2024 Security 5 7 11 4 42 9 21 66 18 225
2024 Science and technology 1 13 9 8 38 7 24 66 21 100
2024 Library services 0 6 7 15 17 6 49 71 14 15
2024 Legal services 3 7 13 7 29 10 31 61 17 35
2024 Administration and operations 3 5 10 6 40 7 31 72 12 2125
2024 Human resources 3 5 10 6 36 6 34 70 14 695
2024 Financial management 4 5 12 8 34 6 31 67 14 530
2024 Procurement 3 6 13 7 37 7 26 66 14 1385
2024 Real property 4 6 15 6 37 6 26 64 15 1275
2024 Material management 8 2 12 7 49 7 16 73 12 45
2024 Information management 4 11 14 8 33 4 26 59 20 185
2024 Information technology 4 5 10 6 39 7 28 69 15 400
2024 Internal audit 1 15 10 6 29 13 26 57 27 55
2024 Evaluation 0 8 15 2 41 8 25 65 13 30
2024 Data sciences 3 3 10 1 45 4 34 75 9 60
2024 Policy 7 7 14 6 30 9 28 56 22 215
2024 Project management 2 7 11 8 39 6 27 70 14 730
2024 Other services to the public 4 5 8 3 37 6 37 70 15 350
2024 None of the above 4 4 9 5 37 7 34 71 13 830
2022 Client contact centre 4 5 10 8 34 5 34 69 15 825
2022 Compliance, inspection and enforcement 4 4 7 8 38 4 33 74 14 90
2022 Communications or public affairs 2 3 9 9 42 2 33 78 8 380
2022 Access to information and privacy 1 1 10 3 37 6 41 76 5 65
2022 Security 3 4 13 5 44 9 21 70 11 185
2022 Science and technology 6 8 6 9 41 5 26 72 20 105
2022 Library services 0 5 12 11 36 16 21 74 7 20
2022 Legal services 0 7 0 0 42 26 25 86 14 15
2022 Administration and operations 3 4 10 5 42 6 29 74 11 1650
2022 Human resources 3 5 8 4 44 5 30 75 12 565
2022 Financial management 3 6 11 6 40 5 30 70 13 520
2022 Procurement 4 5 14 6 40 7 25 68 12 1310
2022 Real property 3 5 12 7 42 5 26 70 13 1090
2022 Material management 3 2 14 4 45 5 26 72 8 40
2022 Information management 1 2 17 10 37 3 31 70 4 185
2022 Information technology 3 5 13 5 39 8 26 68 12 415
2022 Internal audit 4 6 8 9 46 8 20 76 13 60
2022 Evaluation 0 3 8 10 45 14 20 83 4 35
2022 Data sciences 0 6 21 7 33 7 26 60 9 45
2022 Policy 2 8 10 8 40 8 24 70 15 175
2022 Project management 3 5 12 6 43 6 26 72 11 685
2022 Other services to the public 3 7 8 4 43 3 32 73 16 305
2022 None of the above 4 2 9 4 42 5 34 76 10 605

Question 76. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 40 15 5 4 2 0 75 10 1015
2024 Intelligence analysts 24 46 18 8 3 1 0 71 11 55
2024 Compliance, inspection and enforcement 29 50 8 4 6 3 0 81 10 90
2024 Communications or public affairs 25 40 17 9 7 2 0 66 16 335
2024 Access to information and privacy 42 33 12 6 1 5 0 79 8 50
2024 Security 36 39 12 7 5 1 0 76 11 225
2024 Science and technology 24 40 13 18 4 0 1 65 22 100
2024 Library services 36 25 28 4 7 0 0 61 11 15
2024 Legal services 35 13 26 18 7 0 0 49 25 35
2024 Administration and operations 34 39 14 6 5 2 0 75 11 2125
2024 Human resources 34 39 14 6 4 3 0 75 10 695
2024 Financial management 27 41 17 6 6 3 0 71 12 535
2024 Procurement 29 36 15 11 6 3 0 67 18 1390
2024 Real property 33 38 15 8 4 2 0 72 12 1280
2024 Material management 33 45 12 4 2 3 0 80 7 45
2024 Information management 34 37 14 7 4 4 0 74 11 185
2024 Information technology 25 40 17 7 3 7 1 70 11 400
2024 Internal audit 25 44 9 15 2 4 0 72 18 55
2024 Evaluation 39 37 12 10 2 0 0 76 12 30
2024 Data sciences 25 36 16 10 5 6 2 67 16 60
2024 Policy 21 37 17 9 8 7 0 63 19 215
2024 Project management 27 43 15 7 5 2 1 72 12 730
2024 Other services to the public 38 38 14 5 3 3 0 78 8 350
2024 None of the above 31 38 16 8 4 2 0 71 12 830
2022 Client contact centre 39 39 11 4 4 3 1 81 8 825
2022 Compliance, inspection and enforcement 44 41 10 2 1 1 0 86 3 90
2022 Communications or public affairs 25 46 15 7 3 4 0 74 11 380
2022 Access to information and privacy 37 49 10 1 0 3 0 89 1 65
2022 Security 37 39 15 3 3 2 0 77 7 190
2022 Science and technology 25 46 19 3 4 3 0 74 7 105
2022 Library services 28 43 18 6 5 0 0 71 11 20
2022 Legal services 46 19 5 0 15 15 0 76 18 15
2022 Administration and operations 42 37 11 5 3 2 0 81 8 1650
2022 Human resources 39 42 12 4 2 2 0 83 6 565
2022 Financial management 39 43 12 3 2 1 0 84 5 515
2022 Procurement 41 38 12 5 2 2 0 81 7 1310
2022 Real property 40 40 12 4 1 2 0 82 6 1090
2022 Material management 35 30 23 11 2 0 0 64 13 40
2022 Information management 40 42 9 5 1 2 0 85 6 185
2022 Information technology 36 43 13 3 2 2 0 81 5 415
2022 Internal audit 36 45 11 5 0 1 2 84 5 60
2022 Evaluation 37 53 7 0 3 0 0 90 3 35
2022 Data sciences 39 36 11 4 5 4 0 79 10 45
2022 Policy 26 41 14 11 4 2 1 70 16 175
2022 Project management 39 40 12 5 2 2 0 81 7 685
2022 Other services to the public 33 38 15 6 4 4 0 74 10 305
2022 None of the above 33 39 14 6 5 3 0 74 11 605
2020 Client contact centre 51 35 10 2 1 1 0 87 3 955
2020 Compliance, inspection and enforcement 52 40 7 1 0 0 0 92 1 85
2020 Communications or public affairs 37 40 11 7 3 2 0 79 10 400
2020 Access to information and privacy 53 39 2 3 2 2 0 93 5 60
2020 Security 50 35 11 3 1 1 0 86 4 260
2020 Science and technology 40 50 5 3 2 1 0 91 4 110
2020 Library services 44 41 5 10 0 0 0 85 10 20
2020 Legal services 76 19 5 0 0 0 0 95 0 20
2020 Administration and operations 54 34 8 3 1 0 0 89 4 2050
2020 Human resources 55 34 6 2 1 1 0 90 3 670
2020 Financial management 57 34 5 2 1 1 0 92 3 590
2020 Procurement 56 33 7 3 1 1 0 90 3 1380
2020 Real property 49 37 8 4 2 1 0 86 5 1425
2020 Material management 57 31 7 3 2 2 0 88 5 55
2020 Information management 53 35 7 2 1 1 0 90 3 270
2020 Information technology 48 40 7 3 1 1 0 89 4 465
2020 Internal audit 49 42 6 2 1 0 0 91 3 65
2020 Evaluation 58 35 4 3 0 0 0 93 3 25
2020 Data sciences 46 25 18 7 4 0 0 71 11 45
2020 Policy 39 43 7 8 1 2 0 84 9 180
2020 Project management 48 38 9 4 1 1 0 86 5 755
2020 Other services to the public 45 38 9 6 1 0 0 83 7 305
2020 None of the above 42 37 12 5 2 2 0 81 7 835
2019 Client contact centre 37 39 13 6 2 2 0 78 8 890
2019 Compliance, inspection and enforcement 39 40 10 6 2 2 1 82 8 100
2019 Communications or public affairs 33 44 12 6 2 2 0 79 8 390
2019 Access to information and privacy 44 35 7 11 1 2 0 80 12 65
2019 Security 35 38 13 7 1 4 1 77 9 225
2019 Science and technology 26 51 14 6 2 2 0 78 8 100
2019 Library services 27 47 14 4 7 0 0 75 12 25
2019 Legal services 51 43 3 3 0 0 0 93 3 25
2019 Administration and operations 43 37 12 5 2 1 0 80 7 1880
2019 Human resources 39 38 14 4 2 3 0 79 6 665
2019 Financial management 44 37 10 4 3 2 0 83 7 595
2019 Procurement 44 37 10 6 1 1 0 82 7 1240
2019 Real property 35 42 14 5 2 2 0 78 7 1305
2019 Material management 56 33 9 2 0 0 0 90 2 60
2019 Information management 39 44 12 3 2 0 0 84 5 245
2019 Information technology 37 42 11 6 0 4 0 82 6 445
2019 Internal audit 44 38 10 8 0 0 0 82 8 65
2019 Evaluation 45 35 12 4 0 4 0 83 4 25
2019 Data sciences 26 41 10 11 4 8 0 72 17 45
2019 Policy 35 38 16 4 4 3 0 75 9 160
2019 Project management 34 40 15 6 2 2 0 76 9 630
2019 Other services to the public 35 41 13 4 4 3 0 78 9 370
2019 None of the above 31 41 16 6 3 3 0 74 9 835

Question 77. In general, how is your mental health?
Survey year Demographic Excellent
(%)		 Very good
(%)		 Good
(%)		 Fair
(%)		 Poor
(%)		 Total responses
2024 Client contact centre 14 27 38 15 5 1015
2024 Intelligence analysts 13 27 39 20 1 55
2024 Compliance, inspection and enforcement 13 17 40 24 6 90
2024 Communications or public affairs 8 20 47 19 7 335
2024 Access to information and privacy 14 20 44 17 5 50
2024 Security 10 23 32 24 11 225
2024 Science and technology 12 32 36 16 6 100
2024 Library services 7 20 37 14 21 15
2024 Legal services 27 23 22 18 10 35
2024 Administration and operations 9 27 39 18 7 2125
2024 Human resources 7 29 40 19 6 700
2024 Financial management 9 25 39 20 6 535
2024 Procurement 9 27 37 20 7 1385
2024 Real property 9 24 38 21 7 1280
2024 Material management 8 29 39 19 4 45
2024 Information management 15 25 35 20 5 185
2024 Information technology 13 23 37 18 9 400
2024 Internal audit 15 31 21 25 9 55
2024 Evaluation 6 40 36 13 5 30
2024 Data sciences 17 20 42 14 6 60
2024 Policy 10 19 39 23 9 215
2024 Project management 10 29 36 19 5 730
2024 Other services to the public 12 30 33 19 6 350
2024 None of the above 10 26 38 19 7 835
2022 Client contact centre 15 33 37 12 3 825
2022 Compliance, inspection and enforcement 13 32 40 12 3 90
2022 Communications or public affairs 8 28 39 20 5 380
2022 Access to information and privacy 15 33 32 13 6 65
2022 Security 10 29 33 21 7 190
2022 Science and technology 9 32 38 14 7 105
2022 Library services 10 20 39 25 5 20
2022 Legal services 8 43 32 17 0 15
2022 Administration and operations 12 31 35 16 5 1650
2022 Human resources 9 32 40 15 4 565
2022 Financial management 12 30 41 12 4 520
2022 Procurement 12 28 37 18 5 1310
2022 Real property 11 31 36 16 5 1090
2022 Material management 15 33 32 19 2 40
2022 Information management 10 32 32 18 6 185
2022 Information technology 12 29 39 15 6 415
2022 Internal audit 11 39 36 14 0 60
2022 Evaluation 11 36 37 14 3 35
2022 Data sciences 10 20 45 20 5 45
2022 Policy 7 22 39 22 10 175
2022 Project management 10 30 37 18 4 685
2022 Other services to the public 14 28 35 18 5 305
2022 None of the above 10 25 39 20 7 605

Question 78. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 27 10 3 2 2 1 85 5 1015
2024 Intelligence analysts 63 24 8 3 0 0 1 88 3 55
2024 Compliance, inspection and enforcement 50 36 12 1 0 1 0 87 1 90
2024 Communications or public affairs 51 34 7 3 2 2 0 88 5 335
2024 Access to information and privacy 63 27 6 0 0 4 0 94 0 50
2024 Security 60 18 11 5 3 2 0 81 8 225
2024 Science and technology 50 34 7 2 2 3 2 88 4 100
2024 Library services 46 31 18 0 0 5 0 82 0 15
2024 Legal services 47 27 10 12 4 0 0 74 16 35
2024 Administration and operations 60 23 9 3 2 2 0 86 5 2125
2024 Human resources 62 24 7 3 2 1 1 87 6 700
2024 Financial management 49 34 8 4 3 1 2 85 7 535
2024 Procurement 55 27 8 4 3 2 0 84 8 1390
2024 Real property 50 31 10 3 3 2 1 83 7 1280
2024 Material management 52 34 11 0 2 2 0 87 2 45
2024 Information management 54 31 7 3 2 2 1 87 6 185
2024 Information technology 53 26 10 3 3 4 2 83 6 400
2024 Internal audit 48 37 5 0 4 4 1 90 5 55
2024 Evaluation 60 36 2 2 0 0 0 95 2 30
2024 Data sciences 57 29 4 3 3 4 0 90 6 60
2024 Policy 48 32 9 4 4 1 0 82 8 215
2024 Project management 53 28 9 3 3 2 1 84 6 730
2024 Other services to the public 59 25 7 2 2 4 0 88 5 350
2024 None of the above 53 31 8 3 2 3 2 87 4 835
2022 Client contact centre 55 29 8 2 2 3 1 87 5 825
2022 Compliance, inspection and enforcement 59 28 6 1 2 4 1 91 3 90
2022 Communications or public affairs 49 34 9 3 1 2 1 86 5 380
2022 Access to information and privacy 60 27 3 0 0 7 3 97 0 65
2022 Security 59 27 7 2 2 2 0 88 5 190
2022 Science and technology 53 34 5 2 3 3 1 90 5 105
2022 Library services 50 13 5 10 0 23 0 81 13 20
2022 Legal services 61 25 6 0 0 0 7 93 0 15
2022 Administration and operations 62 24 6 3 1 2 1 89 5 1650
2022 Human resources 61 26 6 2 2 2 0 89 5 565
2022 Financial management 58 26 8 3 1 2 0 87 4 520
2022 Procurement 61 24 7 2 2 2 1 88 4 1315
2022 Real property 59 26 9 3 2 2 1 87 4 1090
2022 Material management 63 16 19 2 0 0 0 79 2 40
2022 Information management 57 23 8 3 1 7 1 87 4 185
2022 Information technology 52 31 9 3 1 4 1 87 4 415
2022 Internal audit 56 28 6 4 3 1 2 87 7 60
2022 Evaluation 59 24 9 5 3 0 0 83 8 35
2022 Data sciences 62 22 5 2 5 4 0 87 8 45
2022 Policy 61 21 8 4 1 4 1 86 5 175
2022 Project management 56 28 9 2 2 2 0 86 5 685
2022 Other services to the public 54 32 5 3 3 2 1 89 6 305
2022 None of the above 55 27 9 3 3 3 1 85 6 610
2020 Client contact centre 54 26 10 4 2 3 1 84 6 950
2020 Compliance, inspection and enforcement 62 28 4 1 2 2 0 92 4 85
2020 Communications or public affairs 49 31 11 3 2 2 0 83 5 400
2020 Access to information and privacy 61 21 11 3 3 0 0 82 7 60
2020 Security 56 21 15 3 3 1 0 78 6 265
2020 Science and technology 46 29 11 7 2 3 3 80 9 105
2020 Library services 25 35 15 20 5 0 0 60 25 20
2020 Legal services 57 29 9 0 5 0 0 86 5 20
2020 Administration and operations 59 23 10 3 2 2 1 85 5 2040
2020 Human resources 57 28 7 3 2 1 1 87 6 660
2020 Financial management 58 26 8 3 1 3 1 87 5 585
2020 Procurement 58 25 10 3 2 3 1 86 4 1380
2020 Real property 51 29 11 3 3 3 1 82 6 1425
2020 Material management 47 22 15 6 2 8 0 75 9 55
2020 Information management 59 24 10 2 2 2 0 85 4 270
2020 Information technology 54 25 13 3 1 2 1 82 4 465
2020 Internal audit 49 28 10 1 6 4 1 81 8 70
2020 Evaluation 60 25 3 4 4 4 0 89 8 25
2020 Data sciences 47 35 11 7 0 0 0 82 7 45
2020 Policy 53 27 11 4 2 2 1 82 6 180
2020 Project management 51 30 11 4 2 2 0 82 6 750
2020 Other services to the public 49 28 14 5 2 1 0 78 7 305
2020 None of the above 50 28 11 3 2 5 1 83 5 830

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 26 7 7 6 2 1 78 14 1020
2024 Intelligence analysts 47 34 7 10 3 0 0 80 13 55
2024 Compliance, inspection and enforcement 46 28 12 3 10 0 1 74 13 90
2024 Communications or public affairs 48 27 10 10 4 1 0 75 15 335
2024 Access to information and privacy 65 22 7 4 0 2 0 88 4 50
2024 Security 48 27 9 9 7 0 0 75 16 225
2024 Science and technology 45 31 14 1 6 2 1 78 7 100
2024 Library services 39 32 16 6 7 0 0 71 13 15
2024 Legal services 38 22 2 21 16 0 0 60 38 35
2024 Administration and operations 54 25 7 8 6 1 0 79 13 2125
2024 Human resources 54 24 9 7 5 1 0 79 12 700
2024 Financial management 42 32 7 7 8 2 1 77 16 535
2024 Procurement 49 24 8 9 7 2 0 75 17 1390
2024 Real property 45 28 10 10 7 1 0 73 17 1285
2024 Material management 39 39 13 4 6 0 0 78 9 45
2024 Information management 49 28 11 5 6 0 0 77 11 185
2024 Information technology 42 28 11 9 6 2 1 73 15 400
2024 Internal audit 42 27 8 10 7 3 3 73 19 55
2024 Evaluation 56 32 2 3 7 0 0 88 10 30
2024 Data sciences 46 35 2 5 10 1 0 82 16 60
2024 Policy 40 25 15 10 9 1 0 65 20 215
2024 Project management 47 24 8 10 9 1 1 72 19 730
2024 Other services to the public 54 23 6 8 6 2 1 79 14 350
2024 None of the above 48 29 7 7 6 2 1 79 14 835
2022 Client contact centre 50 27 8 6 6 2 1 79 12 825
2022 Compliance, inspection and enforcement 47 32 6 8 4 3 0 81 12 90
2022 Communications or public affairs 46 30 6 11 5 2 0 78 16 380
2022 Access to information and privacy 54 34 5 4 1 2 0 89 6 65
2022 Security 48 26 10 6 7 1 0 76 14 190
2022 Science and technology 43 35 5 9 7 1 1 79 16 105
2022 Library services 39 12 10 27 6 6 0 54 35 20
2022 Legal services 53 25 6 0 0 8 7 92 0 15
2022 Administration and operations 53 25 7 8 5 2 1 80 13 1650
2022 Human resources 54 25 7 6 6 2 0 80 13 565
2022 Financial management 50 27 9 7 5 1 1 79 12 520
2022 Procurement 53 25 7 8 6 1 0 79 14 1315
2022 Real property 50 24 9 8 6 2 1 76 14 1090
2022 Material management 43 29 12 4 11 0 0 72 15 40
2022 Information management 52 22 8 9 6 3 0 76 16 185
2022 Information technology 43 29 10 8 6 2 1 75 15 415
2022 Internal audit 45 25 7 13 5 0 5 73 19 60
2022 Evaluation 60 19 8 7 5 0 0 79 13 35
2022 Data sciences 45 32 12 4 7 0 0 76 11 45
2022 Policy 48 28 7 12 5 1 0 77 17 175
2022 Project management 48 26 9 10 6 1 0 75 16 685
2022 Other services to the public 49 27 9 7 5 2 0 78 13 305
2022 None of the above 50 25 10 6 9 1 0 75 15 605
2020 Client contact centre 47 26 12 7 6 2 0 75 13 955
2020 Compliance, inspection and enforcement 47 34 10 4 4 1 0 82 8 85
2020 Communications or public affairs 42 29 12 10 5 1 1 73 15 400
2020 Access to information and privacy 48 21 11 15 5 0 0 69 19 60
2020 Security 45 25 12 8 8 1 0 71 16 265
2020 Science and technology 38 30 13 14 5 1 0 68 19 110
2020 Library services 30 25 5 15 25 0 0 55 40 20
2020 Legal services 52 19 19 5 5 0 0 71 10 20
2020 Administration and operations 50 26 10 8 5 1 0 77 14 2050
2020 Human resources 46 31 9 7 4 1 1 79 12 665
2020 Financial management 46 30 10 8 3 2 1 78 12 585
2020 Procurement 47 27 11 9 5 1 0 74 14 1385
2020 Real property 42 28 12 8 8 1 0 72 16 1430
2020 Material management 47 22 15 11 3 2 0 70 15 55
2020 Information management 49 28 11 7 3 1 0 78 11 270
2020 Information technology 43 29 12 8 6 1 0 73 14 465
2020 Internal audit 38 32 12 6 7 3 1 74 14 70
2020 Evaluation 38 45 7 7 4 0 0 82 11 25
2020 Data sciences 40 24 14 9 14 0 0 63 23 45
2020 Policy 38 40 7 9 5 1 1 78 14 180
2020 Project management 41 33 11 9 5 1 0 74 15 755
2020 Other services to the public 42 27 15 8 7 1 0 70 15 305
2020 None of the above 42 32 9 9 6 2 0 75 15 830

Question 81. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional individual behaviours and organizational practices.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 36 16 9 7 1 1 67 17 1015
2024 Intelligence analysts 27 46 15 9 3 0 0 73 12 55
2024 Compliance, inspection and enforcement 23 49 13 10 4 2 0 73 14 90
2024 Communications or public affairs 14 45 16 16 7 2 0 59 24 335
2024 Access to information and privacy 22 52 16 5 3 2 0 76 8 50
2024 Security 30 37 11 13 9 1 0 67 22 225
2024 Science and technology 25 38 18 11 8 1 0 63 19 100
2024 Library services 19 22 22 23 14 0 0 41 37 15
2024 Legal services 31 24 9 14 22 0 0 55 37 35
2024 Administration and operations 29 36 15 11 7 2 1 67 18 2125
2024 Human resources 27 38 12 13 8 1 0 66 21 695
2024 Financial management 22 39 19 10 8 2 1 63 18 535
2024 Procurement 25 37 16 13 8 1 0 63 22 1390
2024 Real property 22 37 18 13 9 1 0 60 22 1280
2024 Material management 29 38 12 8 10 4 0 69 18 45
2024 Information management 29 39 15 7 8 1 0 69 16 185
2024 Information technology 23 38 16 9 11 2 1 63 21 400
2024 Internal audit 14 49 6 6 22 1 1 64 29 55
2024 Evaluation 41 39 12 5 2 0 0 81 7 30
2024 Data sciences 26 48 12 5 6 1 2 77 11 60
2024 Policy 19 41 13 14 12 2 0 60 26 215
2024 Project management 23 41 13 13 8 1 0 65 21 730
2024 Other services to the public 34 36 14 7 6 1 1 72 14 350
2024 None of the above 24 36 14 14 9 2 1 62 23 830
2022 Client contact centre 34 37 14 9 5 1 1 72 14 825
2022 Compliance, inspection and enforcement 31 47 13 4 4 1 0 79 8 90
2022 Communications or public affairs 23 40 13 16 7 1 0 63 23 380
2022 Access to information and privacy 32 45 11 5 0 7 1 83 5 65
2022 Security 32 39 13 8 5 2 1 73 13 190
2022 Science and technology 25 47 10 6 11 0 1 73 17 105
2022 Library services 17 34 28 16 5 0 0 51 20 20
2022 Legal services 49 32 0 7 12 0 0 81 19 15
2022 Administration and operations 36 39 12 8 4 2 0 76 12 1650
2022 Human resources 38 40 12 6 2 1 0 79 9 565
2022 Financial management 34 44 12 5 5 1 0 79 9 520
2022 Procurement 36 39 13 6 4 1 0 76 10 1315
2022 Real property 30 41 14 8 5 2 0 72 13 1090
2022 Material management 24 32 16 16 7 3 0 59 24 40
2022 Information management 35 40 11 10 3 0 0 76 13 185
2022 Information technology 29 41 15 8 5 1 1 72 13 415
2022 Internal audit 32 45 11 10 2 0 0 77 12 60
2022 Evaluation 44 33 10 10 3 0 0 77 13 35
2022 Data sciences 37 30 16 6 9 2 0 68 15 45
2022 Policy 27 40 11 13 6 2 0 69 20 175
2022 Project management 32 41 14 7 4 1 0 74 11 685
2022 Other services to the public 33 32 14 10 9 2 0 66 19 305
2022 None of the above 30 35 16 9 8 2 1 67 17 610
2020 Client contact centre 44 33 13 7 3 1 0 77 10 955
2020 Compliance, inspection and enforcement 44 34 12 7 0 2 0 81 7 85
2020 Communications or public affairs 32 32 16 13 4 2 0 66 17 400
2020 Access to information and privacy 45 27 11 10 3 3 0 75 13 60
2020 Security 41 31 17 5 5 1 0 72 11 260
2020 Science and technology 31 45 11 7 4 1 1 77 12 110
2020 Library services 20 40 15 5 20 0 0 60 25 20
2020 Legal services 66 19 10 0 5 0 0 85 5 20
2020 Administration and operations 44 32 13 6 3 1 0 77 10 2045
2020 Human resources 48 32 12 5 2 1 0 81 7 670
2020 Financial management 44 35 11 6 2 1 0 80 8 590
2020 Procurement 49 30 12 6 2 2 0 80 8 1385
2020 Real property 38 35 14 8 4 1 0 75 11 1430
2020 Material management 42 27 13 13 3 2 0 71 16 55
2020 Information management 48 30 14 4 3 1 0 79 6 270
2020 Information technology 39 34 15 7 3 1 0 75 10 465
2020 Internal audit 31 26 18 13 6 6 0 61 20 70
2020 Evaluation 34 49 3 4 4 7 0 89 8 25
2020 Data sciences 34 37 13 9 5 2 0 72 14 45
2020 Policy 36 33 11 9 7 3 1 72 17 180
2020 Project management 39 33 14 7 4 2 0 74 12 755
2020 Other services to the public 39 29 17 7 6 2 0 70 13 305
2020 None of the above 37 31 15 9 5 2 1 70 15 830
2019 Client contact centre 29 35 19 11 6 1 0 64 17 900
2019 Compliance, inspection and enforcement 31 34 16 13 3 2 1 67 16 100
2019 Communications or public affairs 22 34 17 16 8 2 0 57 25 390
2019 Access to information and privacy 27 37 12 7 16 0 0 64 23 65
2019 Security 28 32 18 13 7 2 1 61 20 230
2019 Science and technology 19 38 13 17 11 2 0 58 28 100
2019 Library services 25 24 24 16 7 4 0 50 25 25
2019 Legal services 29 41 7 15 4 3 0 72 20 25
2019 Administration and operations 32 34 17 10 6 1 0 67 16 1880
2019 Human resources 29 39 16 9 5 2 0 69 15 670
2019 Financial management 31 36 16 11 3 2 0 69 15 600
2019 Procurement 35 36 15 10 4 1 0 71 14 1240
2019 Real property 25 38 17 11 7 2 0 65 18 1305
2019 Material management 30 52 9 6 3 0 0 82 9 60
2019 Information management 29 40 18 7 4 0 1 70 11 245
2019 Information technology 26 37 18 12 4 3 0 65 16 450
2019 Internal audit 30 34 18 15 1 2 0 66 17 65
2019 Evaluation 25 34 16 8 12 4 0 62 21 25
2019 Data sciences 24 40 11 11 10 4 0 67 22 45
2019 Policy 24 40 15 11 9 1 0 65 20 160
2019 Project management 26 35 20 12 5 1 0 62 17 635
2019 Other services to the public 30 33 15 13 7 1 0 64 21 370
2019 None of the above 25 34 19 12 8 2 0 60 21 835

Question 83. Of those who indicated that they are a supervisor: I am equipped to support employees in my work unit who are experiencing mental health issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 48 17 9 2 2 5 69 12 130
2024 Compliance, inspection and enforcement 34 37 24 6 0 0 0 71 6 20
2024 Communications or public affairs 10 50 7 25 6 1 0 61 32 70
2024 Access to information and privacy 38 42 7 13 0 0 0 80 13 15
2024 Security 17 54 9 10 5 4 0 74 16 70
2024 Science and technology 6 42 19 21 8 3 0 50 30 35
2024 Administration and operations 22 49 14 11 3 0 0 72 14 485
2024 Human resources 17 48 17 14 3 2 0 66 17 195
2024 Financial management 13 50 17 13 5 2 0 65 18 215
2024 Procurement 19 40 15 17 7 2 0 60 24 415
2024 Real property 21 52 14 9 3 2 0 74 12 460
2024 Material management 15 51 14 10 11 0 0 65 21 20
2024 Information management 22 57 4 5 9 3 0 81 14 40
2024 Information technology 13 55 12 13 6 0 1 68 19 150
2024 Internal audit 19 32 21 19 0 8 0 56 21 15
2024 Data sciences 20 68 6 6 0 0 0 88 6 15
2024 Policy 18 41 21 10 3 7 0 63 14 75
2024 Project management 22 45 10 19 4 0 0 67 23 255
2024 Other services to the public 21 45 15 8 8 2 0 67 17 45
2024 None of the above 22 51 11 6 7 0 3 75 13 120
2022 Client contact centre 20 56 12 9 2 0 1 76 11 130
2022 Compliance, inspection and enforcement 27 53 14 5 0 0 0 80 5 20
2022 Communications or public affairs 17 48 21 11 3 0 0 64 14 60
2022 Access to information and privacy 28 72 0 0 0 0 0 100 0 15
2022 Security 23 53 11 7 1 3 1 80 9 55
2022 Science and technology 22 49 18 12 0 0 0 71 12 40
2022 Administration and operations 26 49 12 9 4 0 0 76 12 390
2022 Human resources 23 58 7 10 1 0 0 81 12 160
2022 Financial management 23 49 13 8 4 1 2 74 12 220
2022 Procurement 21 54 13 9 2 1 0 76 11 400
2022 Real property 24 50 12 9 5 1 0 74 13 410
2022 Material management 36 43 10 0 5 6 0 84 6 15
2022 Information management 22 47 11 12 5 3 0 71 17 45
2022 Information technology 26 49 12 11 0 1 0 76 11 170
2022 Internal audit 40 30 8 22 0 0 0 70 22 15
2022 Data sciences 19 69 6 0 6 0 0 88 6 15
2022 Policy 26 53 11 5 3 2 0 80 8 60
2022 Project management 19 59 10 9 3 0 0 78 12 235
2022 Other services to the public 22 49 14 10 4 0 0 72 15 35
2022 None of the above 24 53 8 11 3 0 1 77 15 100
2020 Client contact centre 27 50 16 3 2 0 1 78 6 130
2020 Compliance, inspection and enforcement 18 51 13 19 0 0 0 69 19 15
2020 Communications or public affairs 24 52 13 10 1 0 0 76 11 80
2020 Access to information and privacy 31 31 19 19 0 0 0 62 19 15
2020 Security 34 47 10 6 1 1 0 82 7 85
2020 Science and technology 26 37 20 17 0 0 0 63 17 30
2020 Administration and operations 31 49 11 5 3 0 0 81 8 450
2020 Human resources 30 46 11 12 0 1 1 77 12 165
2020 Financial management 26 47 14 10 0 2 2 75 11 245
2020 Procurement 27 50 11 9 2 1 1 78 11 390
2020 Real property 31 41 14 9 3 1 1 73 12 495
2020 Material management 28 49 9 9 5 0 0 76 14 20
2020 Information management 29 46 7 10 6 2 0 76 16 55
2020 Information technology 30 43 16 7 2 1 2 75 9 185
2020 Internal audit 25 25 10 15 10 15 0 59 29 20
2020 Data sciences 22 27 8 29 0 14 0 57 34 15
2020 Policy 29 45 12 12 2 0 0 74 14 65
2020 Project management 27 46 12 12 2 0 0 74 14 250
2020 Other services to the public 41 35 9 12 0 3 0 78 12 35
2020 None of the above 31 50 9 6 2 1 1 82 9 125
2019 Client contact centre 16 46 23 8 5 2 0 63 14 110
2019 Compliance, inspection and enforcement 23 29 28 11 5 0 5 54 16 20
2019 Communications or public affairs 22 43 17 6 5 5 3 70 12 80
2019 Access to information and privacy 37 27 22 14 0 0 0 64 14 15
2019 Security 35 41 10 8 3 0 3 78 12 65
2019 Science and technology 11 43 24 15 8 0 0 53 23 25
2019 Administration and operations 22 48 13 10 3 2 2 73 14 400
2019 Human resources 23 47 9 13 3 2 3 73 17 165
2019 Financial management 17 51 12 10 3 3 4 73 14 210
2019 Procurement 22 47 15 10 3 1 3 71 13 350
2019 Real property 26 44 15 10 2 1 2 72 12 445
2019 Material management 39 23 11 15 4 8 0 67 21 25
2019 Information management 7 44 28 14 2 0 4 54 17 50
2019 Information technology 25 43 13 6 4 4 6 74 12 175
2019 Internal audit 32 27 22 14 0 0 5 62 14 20
2019 Data sciences 10 47 9 8 17 0 9 63 27 10
2019 Policy 26 57 8 4 2 2 2 86 6 50
2019 Project management 14 43 18 16 6 2 2 59 22 205
2019 Other services to the public 26 37 11 13 10 3 0 65 24 40
2019 None of the above 23 41 13 13 5 4 2 68 18 110

Work-related stress

Question 73a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 27 19 9 7 0 4 36 64 1015
2024 Intelligence analysts 33 27 18 13 7 0 2 34 66 55
2024 Compliance, inspection and enforcement 18 26 23 9 18 2 4 19 81 90
2024 Communications or public affairs 28 26 19 12 14 0 2 28 72 335
2024 Access to information and privacy 39 30 17 1 7 2 3 41 59 50
2024 Security 34 24 16 11 14 0 1 34 66 225
2024 Science and technology 33 31 19 8 6 0 4 34 66 100
2024 Library services 29 59 0 6 6 0 0 29 71 15
2024 Legal services 32 21 11 14 21 0 2 32 68 35
2024 Administration and operations 35 29 16 7 8 0 3 37 63 2115
2024 Human resources 33 25 16 9 13 0 4 35 65 695
2024 Financial management 30 28 18 8 12 0 4 31 69 530
2024 Procurement 26 27 20 10 14 1 2 26 74 1385
2024 Real property 34 26 16 9 12 0 3 35 65 1270
2024 Material management 46 16 11 12 15 0 0 46 54 45
2024 Information management 31 27 17 14 10 1 1 31 69 185
2024 Information technology 36 27 17 6 9 1 4 38 62 400
2024 Internal audit 26 34 30 0 6 0 4 27 73 55
2024 Evaluation 37 25 22 7 9 0 0 37 63 30
2024 Data sciences 34 31 10 10 10 0 5 36 64 60
2024 Policy 27 29 16 11 15 0 2 28 72 215
2024 Project management 30 32 19 7 10 0 2 31 69 725
2024 Other services to the public 34 30 18 7 7 1 4 36 64 350
2024 None of the above 35 26 18 8 9 1 2 36 64 830
2022 Client contact centre 33 25 17 11 9 1 4 820
2022 Compliance, inspection and enforcement 27 30 16 13 10 0 4 90
2022 Communications or public affairs 32 27 18 10 9 0 2 380
2022 Access to information and privacy 38 24 21 7 7 0 3 65
2022 Security 28 28 15 18 7 0 4 190
2022 Science and technology 26 33 17 10 11 1 2 105
2022 Library services 24 58 6 6 0 6 0 20
2022 Legal services 33 13 5 12 29 0 7 15
2022 Administration and operations 36 25 17 8 10 0 5 1640
2022 Human resources 31 27 14 8 13 0 6 560
2022 Financial management 32 29 18 9 9 0 4 515
2022 Procurement 33 28 16 8 11 0 3 1310
2022 Real property 32 29 16 8 11 0 3 1085
2022 Material management 27 29 11 11 18 0 3 40
2022 Information management 29 34 15 9 10 0 3 185
2022 Information technology 33 33 14 6 8 1 4 415
2022 Internal audit 40 20 14 13 7 0 6 60
2022 Evaluation 37 38 11 6 7 0 2 35
2022 Data sciences 40 25 14 10 7 0 4 45
2022 Policy 26 26 20 11 14 1 2 170
2022 Project management 32 30 15 9 12 0 3 680
2022 Other services to the public 37 26 17 9 10 0 1 305
2022 None of the above 36 27 16 8 10 0 3 610
2020 Client contact centre 34 28 18 11 8 0 1 950
2020 Compliance, inspection and enforcement 24 39 22 8 7 0 0 85
2020 Communications or public affairs 31 28 21 13 7 0 0 400
2020 Access to information and privacy 35 32 14 13 5 0 0 60
2020 Security 35 25 18 11 11 0 0 260
2020 Science and technology 24 38 16 10 11 0 0 105
2020 Library services 40 30 20 10 0 0 0 20
2020 Legal services 52 19 24 5 0 0 0 20
2020 Administration and operations 35 30 18 9 7 0 1 2050
2020 Human resources 33 26 23 10 7 0 1 670
2020 Financial management 31 31 20 10 6 0 1 590
2020 Procurement 37 30 19 7 7 0 1 1385
2020 Real property 32 30 21 8 8 0 1 1425
2020 Material management 14 36 24 11 13 0 2 55
2020 Information management 33 30 20 8 7 0 1 270
2020 Information technology 37 29 15 11 7 0 1 465
2020 Internal audit 29 32 18 13 7 0 0 70
2020 Evaluation 34 32 17 7 7 0 4 25
2020 Data sciences 27 33 23 9 7 0 2 45
2020 Policy 30 28 22 10 8 1 1 180
2020 Project management 35 29 20 7 8 0 1 755
2020 Other services to the public 33 28 21 11 7 0 1 305
2020 None of the above 33 31 20 8 6 0 1 830
2019 Client contact centre 26 25 23 10 14 0 2 900
2019 Compliance, inspection and enforcement 20 28 21 14 16 0 0 100
2019 Communications or public affairs 16 35 25 13 10 0 1 390
2019 Access to information and privacy 22 32 25 12 8 2 0 65
2019 Security 22 26 19 14 18 0 1 230
2019 Science and technology 24 28 24 11 11 0 2 100
2019 Library services 28 38 18 7 8 0 0 25
2019 Legal services 22 17 30 14 12 0 4 25
2019 Administration and operations 25 25 21 14 13 0 2 1885
2019 Human resources 25 25 22 12 15 0 1 670
2019 Financial management 21 31 21 13 13 0 2 600
2019 Procurement 24 27 21 13 15 0 1 1245
2019 Real property 22 26 23 13 16 0 1 1310
2019 Material management 23 39 9 8 21 0 0 60
2019 Information management 24 24 28 12 11 0 1 245
2019 Information technology 24 27 22 13 12 1 1 450
2019 Internal audit 21 20 22 13 21 0 5 65
2019 Evaluation 4 52 19 5 16 0 4 25
2019 Data sciences 31 38 17 10 2 0 2 45
2019 Policy 20 27 23 13 16 0 1 160
2019 Project management 23 27 22 14 14 0 1 635
2019 Other services to the public 25 26 22 14 11 0 2 370
2019 None of the above 22 28 24 11 14 1 1 835

Question 73b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 28 23 8 7 0 3 31 69 1010
2024 Intelligence analysts 19 35 26 11 9 0 0 19 81 55
2024 Compliance, inspection and enforcement 21 22 31 14 9 3 1 22 78 90
2024 Communications or public affairs 16 24 29 15 15 0 0 16 84 335
2024 Access to information and privacy 24 20 26 15 9 0 7 26 74 50
2024 Security 23 27 24 14 12 0 1 23 77 220
2024 Science and technology 23 23 21 23 7 0 2 23 77 100
2024 Library services 29 20 11 30 10 0 0 29 71 15
2024 Legal services 26 24 8 25 17 0 0 26 74 35
2024 Administration and operations 25 30 24 11 10 0 2 25 75 2120
2024 Human resources 18 29 25 13 14 0 1 18 82 695
2024 Financial management 18 26 26 14 16 0 1 18 82 530
2024 Procurement 18 27 25 15 13 0 1 18 82 1385
2024 Real property 17 26 25 18 12 0 1 17 83 1275
2024 Material management 22 34 19 13 12 0 0 22 78 45
2024 Information management 31 28 23 9 8 0 1 32 68 185
2024 Information technology 23 31 25 9 9 0 3 23 77 400
2024 Internal audit 15 28 31 7 19 0 0 15 85 55
2024 Evaluation 17 49 25 9 0 0 0 17 83 30
2024 Data sciences 26 26 31 9 7 0 0 26 74 60
2024 Policy 14 31 30 14 11 0 0 14 86 215
2024 Project management 15 25 31 15 14 0 0 15 85 730
2024 Other services to the public 26 33 19 12 7 0 2 27 73 350
2024 None of the above 19 28 28 12 11 0 1 19 81 830
2022 Client contact centre 26 28 25 11 8 0 2 820
2022 Compliance, inspection and enforcement 21 31 25 12 8 0 2 90
2022 Communications or public affairs 16 23 29 17 15 0 0 380
2022 Access to information and privacy 30 24 24 17 4 2 0 65
2022 Security 23 24 24 12 16 0 1 190
2022 Science and technology 16 32 21 12 19 0 1 105
2022 Library services 6 22 45 28 0 0 0 20
2022 Legal services 22 31 19 6 22 0 0 10
2022 Administration and operations 23 27 26 13 10 0 1 1645
2022 Human resources 18 25 26 17 13 1 1 560
2022 Financial management 18 29 28 13 11 0 1 520
2022 Procurement 19 26 24 16 14 0 1 1310
2022 Real property 18 26 27 14 13 0 1 1085
2022 Material management 14 40 19 23 4 0 0 40
2022 Information management 31 28 22 10 6 0 1 185
2022 Information technology 21 25 26 16 11 0 1 410
2022 Internal audit 11 34 40 4 8 0 3 60
2022 Evaluation 11 37 31 17 5 0 0 35
2022 Data sciences 26 26 25 8 15 0 0 45
2022 Policy 14 31 30 13 11 0 1 175
2022 Project management 16 28 25 17 12 0 1 680
2022 Other services to the public 24 28 24 12 10 1 0 305
2022 None of the above 22 26 24 12 14 1 1 605
2020 Client contact centre 29 29 25 10 6 1 1 955
2020 Compliance, inspection and enforcement 17 32 32 11 8 0 0 85
2020 Communications or public affairs 13 25 29 18 14 0 0 400
2020 Access to information and privacy 31 24 27 8 10 0 0 60
2020 Security 18 31 22 20 10 0 0 265
2020 Science and technology 12 31 23 19 14 0 0 105
2020 Library services 15 5 29 31 20 0 0 20
2020 Legal services 38 19 44 0 0 0 0 20
2020 Administration and operations 24 28 26 13 8 0 1 2050
2020 Human resources 19 27 29 16 9 0 1 670
2020 Financial management 19 28 25 19 8 0 0 585
2020 Procurement 22 24 26 16 11 0 0 1385
2020 Real property 19 28 26 16 10 0 0 1430
2020 Material management 20 28 35 13 5 0 0 55
2020 Information management 31 31 19 11 7 0 2 270
2020 Information technology 23 27 27 14 8 0 1 465
2020 Internal audit 12 22 44 10 12 0 0 70
2020 Evaluation 14 45 14 11 14 0 4 25
2020 Data sciences 11 35 29 14 11 0 0 45
2020 Policy 19 31 21 16 14 0 0 180
2020 Project management 19 26 25 17 12 0 0 760
2020 Other services to the public 28 25 24 13 9 1 0 305
2020 None of the above 21 27 24 16 12 0 0 835
2019 Client contact centre 29 27 24 12 7 0 1 895
2019 Compliance, inspection and enforcement 21 31 29 13 7 0 0 100
2019 Communications or public affairs 16 25 29 18 12 0 0 390
2019 Access to information and privacy 29 24 23 15 9 0 0 65
2019 Security 22 29 27 11 10 0 1 230
2019 Science and technology 16 30 21 20 13 0 0 100
2019 Library services 20 37 9 26 7 0 0 25
2019 Legal services 12 37 29 11 12 0 0 25
2019 Administration and operations 24 29 24 14 8 0 1 1880
2019 Human resources 21 26 27 14 13 0 0 670
2019 Financial management 19 30 29 13 9 0 0 600
2019 Procurement 21 30 24 16 8 0 0 1240
2019 Real property 19 29 26 15 11 0 1 1305
2019 Material management 27 31 27 9 3 0 3 60
2019 Information management 34 26 23 10 7 0 0 245
2019 Information technology 23 28 25 14 8 0 2 450
2019 Internal audit 18 31 32 10 7 0 2 65
2019 Evaluation 16 32 15 16 16 0 4 25
2019 Data sciences 36 30 19 8 4 2 0 45
2019 Policy 24 28 28 10 10 0 0 160
2019 Project management 17 26 28 15 13 0 0 635
2019 Other services to the public 24 28 24 13 9 0 1 370
2019 None of the above 22 26 26 16 10 0 0 835

Question 73c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 27 16 6 6 1 5 41 59 1015
2024 Intelligence analysts 35 28 16 10 7 2 2 36 64 55
2024 Compliance, inspection and enforcement 29 30 20 14 1 3 3 30 70 90
2024 Communications or public affairs 15 26 23 17 17 1 1 16 84 335
2024 Access to information and privacy 30 28 23 5 8 0 5 32 68 50
2024 Security 34 28 16 14 7 0 1 34 66 220
2024 Science and technology 22 35 26 11 6 0 1 22 78 100
2024 Library services 22 26 0 35 10 0 7 24 76 15
2024 Legal services 26 22 17 22 13 0 0 26 74 35
2024 Administration and operations 35 28 17 9 8 0 3 36 64 2120
2024 Human resources 28 27 24 10 10 0 1 28 72 695
2024 Financial management 23 25 26 12 12 0 2 24 76 535
2024 Procurement 23 30 22 13 11 0 2 24 76 1380
2024 Real property 19 30 22 17 10 0 1 19 81 1275
2024 Material management 39 30 15 4 9 0 3 41 59 45
2024 Information management 40 23 21 9 5 0 1 41 59 185
2024 Information technology 26 31 19 10 8 0 4 28 72 400
2024 Internal audit 21 24 28 8 16 0 3 22 78 55
2024 Evaluation 23 54 9 10 2 0 2 23 77 30
2024 Data sciences 26 37 19 11 7 0 0 26 74 60
2024 Policy 18 31 23 16 12 0 0 18 82 215
2024 Project management 18 30 24 15 11 1 1 18 82 730
2024 Other services to the public 35 30 17 7 6 0 4 37 63 350
2024 None of the above 26 28 21 11 10 1 3 27 73 830
2022 Client contact centre 36 27 19 7 7 1 4 820
2022 Compliance, inspection and enforcement 36 25 16 16 5 0 3 90
2022 Communications or public affairs 18 25 27 17 12 0 1 380
2022 Access to information and privacy 34 28 25 7 6 0 0 65
2022 Security 32 27 19 11 8 1 2 190
2022 Science and technology 23 31 16 13 15 0 3 105
2022 Library services 17 26 29 28 0 0 0 20
2022 Legal services 39 29 12 6 15 0 0 15
2022 Administration and operations 34 28 19 10 6 0 3 1645
2022 Human resources 24 28 25 11 9 1 1 560
2022 Financial management 25 36 20 10 8 0 2 515
2022 Procurement 26 28 22 14 9 1 2 1305
2022 Real property 25 30 23 12 8 0 1 1085
2022 Material management 26 44 19 4 6 0 0 40
2022 Information management 42 30 17 4 4 0 3 185
2022 Information technology 27 28 23 11 8 0 3 410
2022 Internal audit 25 38 28 7 0 0 2 60
2022 Evaluation 24 29 32 13 3 0 0 35
2022 Data sciences 18 44 23 4 11 0 0 45
2022 Policy 17 30 28 15 10 0 0 175
2022 Project management 21 34 21 15 8 0 1 685
2022 Other services to the public 35 31 16 9 7 1 2 305
2022 None of the above 31 28 18 9 11 0 3 605
2020 Client contact centre 42 27 17 7 5 1 2 950
2020 Compliance, inspection and enforcement 27 45 14 8 5 0 0 85
2020 Communications or public affairs 17 24 27 18 14 0 1 400
2020 Access to information and privacy 32 28 22 8 10 0 0 60
2020 Security 32 30 22 11 4 0 0 260
2020 Science and technology 18 31 23 18 8 0 2 110
2020 Library services 15 20 20 35 5 0 5 20
2020 Legal services 38 19 39 5 0 0 0 20
2020 Administration and operations 34 29 21 10 5 0 1 2045
2020 Human resources 27 29 22 15 6 0 1 665
2020 Financial management 25 32 24 11 7 0 1 585
2020 Procurement 29 29 21 13 7 0 1 1380
2020 Real property 28 29 23 12 7 0 1 1425
2020 Material management 30 44 15 7 5 0 0 50
2020 Information management 40 31 16 6 4 0 3 270
2020 Information technology 30 29 22 10 7 0 1 465
2020 Internal audit 30 27 25 4 14 0 0 65
2020 Evaluation 37 28 17 4 10 0 4 25
2020 Data sciences 24 36 20 13 7 0 0 45
2020 Policy 25 24 23 15 13 0 0 180
2020 Project management 26 28 23 15 7 0 1 755
2020 Other services to the public 36 26 20 9 7 1 2 305
2020 None of the above 30 26 21 11 8 0 2 835
2019 Client contact centre 34 28 19 10 7 0 1 890
2019 Compliance, inspection and enforcement 31 40 13 10 4 0 2 100
2019 Communications or public affairs 15 27 25 18 13 0 1 390
2019 Access to information and privacy 35 23 21 11 10 0 0 65
2019 Security 36 26 21 10 7 0 1 225
2019 Science and technology 21 29 27 12 10 0 1 100
2019 Library services 38 26 16 12 4 0 4 25
2019 Legal services 16 43 26 4 12 0 0 25
2019 Administration and operations 32 31 19 10 6 1 1 1875
2019 Human resources 25 30 23 12 9 0 1 670
2019 Financial management 24 32 23 13 7 0 1 595
2019 Procurement 28 29 22 13 7 0 1 1235
2019 Real property 23 30 23 14 9 0 1 1300
2019 Material management 40 35 17 4 3 0 2 60
2019 Information management 40 28 15 8 6 0 2 245
2019 Information technology 27 32 22 10 7 1 1 445
2019 Internal audit 19 35 25 10 6 1 3 65
2019 Evaluation 16 36 17 19 8 0 4 25
2019 Data sciences 39 24 23 6 6 2 0 45
2019 Policy 24 25 27 15 8 0 1 155
2019 Project management 18 33 23 15 10 0 1 635
2019 Other services to the public 31 28 20 11 7 0 2 365
2019 None of the above 27 26 23 12 11 1 1 835

Question 73d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 24 16 10 7 3 5 38 62 1010
2024 Intelligence analysts 41 19 16 14 8 0 1 42 58 55
2024 Compliance, inspection and enforcement 20 24 23 16 12 2 3 21 79 90
2024 Communications or public affairs 22 18 25 14 16 4 1 23 77 335
2024 Access to information and privacy 19 17 29 13 14 3 5 21 79 50
2024 Security 27 23 18 13 17 1 2 28 72 225
2024 Science and technology 21 33 21 9 14 1 2 21 79 100
2024 Library services 20 22 6 34 11 0 7 22 78 15
2024 Legal services 32 16 20 15 16 0 0 32 68 35
2024 Administration and operations 34 24 16 11 10 1 3 36 64 2125
2024 Human resources 24 27 21 12 12 1 3 25 75 700
2024 Financial management 26 27 20 11 13 1 3 27 73 530
2024 Procurement 23 25 20 15 15 1 2 23 77 1385
2024 Real property 20 26 23 15 13 1 1 20 80 1275
2024 Material management 27 23 29 10 11 0 0 27 73 45
2024 Information management 34 25 20 10 10 0 1 34 66 185
2024 Information technology 21 25 23 14 13 1 3 22 78 400
2024 Internal audit 18 26 26 11 13 1 6 19 81 55
2024 Evaluation 31 23 16 11 16 0 2 32 68 30
2024 Data sciences 26 25 29 11 10 0 0 26 74 60
2024 Policy 16 23 24 22 14 0 0 16 84 215
2024 Project management 18 23 22 17 15 1 3 19 81 730
2024 Other services to the public 37 26 17 8 7 0 4 39 61 350
2024 None of the above 26 24 19 12 12 3 4 28 72 825
2022 Client contact centre 27 22 19 12 13 2 3 820
2022 Compliance, inspection and enforcement 25 30 22 10 8 0 4 90
2022 Communications or public affairs 17 23 26 17 15 1 2 380
2022 Access to information and privacy 34 24 19 8 15 0 0 65
2022 Security 23 25 18 16 16 0 1 190
2022 Science and technology 20 19 25 15 19 1 1 105
2022 Library services 11 0 40 30 19 0 0 20
2022 Legal services 22 21 24 6 20 6 0 15
2022 Administration and operations 32 22 19 12 11 2 2 1645
2022 Human resources 24 23 24 16 10 2 2 560
2022 Financial management 26 29 21 12 9 1 3 520
2022 Procurement 26 23 20 14 14 1 1 1305
2022 Real property 22 24 22 14 15 1 1 1085
2022 Material management 17 22 21 24 15 2 0 40
2022 Information management 32 27 18 11 10 0 2 185
2022 Information technology 19 22 24 16 17 0 1 415
2022 Internal audit 38 25 20 7 8 0 2 60
2022 Evaluation 16 23 27 28 7 0 0 35
2022 Data sciences 17 31 24 13 15 0 0 45
2022 Policy 15 23 28 17 17 0 1 175
2022 Project management 19 29 22 15 12 1 2 685
2022 Other services to the public 33 21 17 11 12 3 3 305
2022 None of the above 28 22 17 12 16 2 2 605
2020 Client contact centre 37 24 20 9 7 2 1 945
2020 Compliance, inspection and enforcement 25 32 16 13 11 2 1 85
2020 Communications or public affairs 24 23 25 13 14 1 0 400
2020 Access to information and privacy 34 24 18 13 11 0 0 60
2020 Security 25 24 26 13 10 0 1 260
2020 Science and technology 17 20 24 16 19 2 1 105
2020 Library services 24 5 25 25 20 0 0 20
2020 Legal services 61 14 15 5 0 5 0 20
2020 Administration and operations 35 25 18 10 8 1 2 2040
2020 Human resources 28 27 20 14 9 1 1 670
2020 Financial management 30 29 22 12 7 1 1 585
2020 Procurement 28 24 22 13 10 1 1 1385
2020 Real property 27 24 23 13 11 1 1 1425
2020 Material management 25 21 33 10 11 0 0 55
2020 Information management 35 24 16 11 10 1 2 270
2020 Information technology 19 28 23 15 13 1 1 465
2020 Internal audit 28 13 25 17 15 1 0 70
2020 Evaluation 24 31 24 10 7 0 4 25
2020 Data sciences 25 28 27 15 5 0 0 45
2020 Policy 20 26 20 19 12 1 1 180
2020 Project management 26 27 22 13 10 1 1 755
2020 Other services to the public 35 24 17 12 10 2 1 305
2020 None of the above 33 22 18 14 9 3 2 830
2019 Client contact centre 29 26 19 14 10 1 1 895
2019 Compliance, inspection and enforcement 19 31 27 14 5 0 3 100
2019 Communications or public affairs 18 28 21 19 13 1 1 390
2019 Access to information and privacy 34 16 27 11 11 2 0 65
2019 Security 20 24 21 17 17 0 1 230
2019 Science and technology 24 26 19 20 9 0 1 100
2019 Library services 22 28 12 18 19 0 0 25
2019 Legal services 15 36 26 8 16 0 0 25
2019 Administration and operations 30 25 20 14 9 1 1 1875
2019 Human resources 27 26 21 11 13 0 2 670
2019 Financial management 26 31 21 13 8 1 1 595
2019 Procurement 26 26 21 15 10 1 1 1235
2019 Real property 22 26 23 15 13 0 1 1305
2019 Material management 27 28 25 12 6 0 2 60
2019 Information management 31 25 20 12 11 0 1 245
2019 Information technology 21 26 20 20 12 1 1 450
2019 Internal audit 22 21 34 8 12 1 2 65
2019 Evaluation 20 12 22 20 27 0 0 25
2019 Data sciences 51 13 15 17 2 2 0 45
2019 Policy 23 31 22 12 11 0 1 160
2019 Project management 18 30 23 15 13 0 1 635
2019 Other services to the public 35 23 16 12 11 2 1 365
2019 None of the above 25 25 20 14 13 1 1 830

Question 73e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 61 14 7 2 2 1 13 71 29 1015
2024 Intelligence analysts 61 24 6 0 1 1 7 66 34 55
2024 Compliance, inspection and enforcement 49 21 10 3 2 1 13 57 43 90
2024 Communications or public affairs 38 24 15 6 8 0 9 41 59 335
2024 Access to information and privacy 45 19 12 4 2 0 19 55 45 50
2024 Security 59 15 9 7 3 0 7 64 36 225
2024 Science and technology 49 24 8 9 4 0 7 52 48 100
2024 Library services 48 35 10 0 0 0 7 51 49 15
2024 Legal services 46 13 16 10 6 0 9 50 50 35
2024 Administration and operations 60 16 7 3 3 0 11 68 32 2125
2024 Human resources 51 19 9 4 5 0 13 59 41 695
2024 Financial management 43 24 14 6 6 0 7 47 53 535
2024 Procurement 49 22 10 5 5 1 8 54 46 1385
2024 Real property 46 23 15 7 4 0 6 48 52 1275
2024 Material management 57 14 13 3 4 0 8 63 37 45
2024 Information management 61 16 11 2 1 0 9 67 33 185
2024 Information technology 49 24 11 3 3 0 10 54 46 400
2024 Internal audit 31 27 21 3 6 2 10 35 65 55
2024 Evaluation 68 16 9 0 0 0 7 73 27 30
2024 Data sciences 67 17 5 3 3 0 4 70 30 60
2024 Policy 44 22 14 10 4 0 7 47 53 215
2024 Project management 46 23 11 6 6 1 6 49 51 730
2024 Other services to the public 61 17 6 4 2 1 10 68 32 350
2024 None of the above 51 20 10 4 5 1 9 57 43 830
2022 Client contact centre 55 18 10 3 3 1 10 825
2022 Compliance, inspection and enforcement 51 23 12 2 3 0 9 90
2022 Communications or public affairs 35 25 18 9 8 0 4 380
2022 Access to information and privacy 70 14 4 4 1 1 6 65
2022 Security 52 21 9 6 5 1 5 190
2022 Science and technology 43 22 22 6 4 0 3 105
2022 Library services 57 26 11 5 0 0 0 20
2022 Legal services 49 18 11 0 6 0 14 15
2022 Administration and operations 56 20 8 4 3 1 9 1645
2022 Human resources 49 23 10 6 4 1 8 560
2022 Financial management 50 24 10 4 5 0 5 520
2022 Procurement 45 23 14 6 6 0 6 1310
2022 Real property 46 24 12 6 5 0 6 1085
2022 Material management 53 23 8 4 0 0 13 40
2022 Information management 63 22 5 1 1 1 7 185
2022 Information technology 49 23 10 6 5 1 7 410
2022 Internal audit 49 25 12 4 3 0 6 60
2022 Evaluation 57 18 9 4 3 0 9 35
2022 Data sciences 56 21 5 2 15 0 2 45
2022 Policy 45 27 11 5 6 1 5 175
2022 Project management 44 25 14 6 5 0 6 685
2022 Other services to the public 51 18 10 6 5 1 8 305
2022 None of the above 49 20 10 6 8 0 6 610
2020 Client contact centre 63 19 9 3 2 0 4 950
2020 Compliance, inspection and enforcement 53 26 9 3 3 1 4 85
2020 Communications or public affairs 32 26 20 10 9 0 2 395
2020 Access to information and privacy 55 27 11 3 3 0 0 60
2020 Security 44 26 11 6 6 0 5 260
2020 Science and technology 29 31 16 10 5 1 7 110
2020 Library services 50 20 20 5 0 0 5 20
2020 Legal services 65 15 20 0 0 0 0 20
2020 Administration and operations 57 21 10 5 3 0 4 2045
2020 Human resources 50 24 12 7 4 1 3 665
2020 Financial management 43 25 16 7 4 0 4 585
2020 Procurement 45 23 14 8 6 0 3 1380
2020 Real property 44 23 15 9 5 0 4 1425
2020 Material management 57 27 9 1 3 0 2 50
2020 Information management 55 23 4 5 3 1 8 265
2020 Information technology 46 26 13 6 4 1 5 465
2020 Internal audit 34 40 18 1 7 0 0 70
2020 Evaluation 55 21 7 4 10 0 4 25
2020 Data sciences 42 22 15 13 5 0 2 45
2020 Policy 39 24 15 11 10 0 1 180
2020 Project management 42 26 14 9 7 0 2 755
2020 Other services to the public 54 19 11 8 4 1 3 305
2020 None of the above 48 21 12 7 6 0 6 830
2019 Client contact centre 58 21 10 4 3 0 3 890
2019 Compliance, inspection and enforcement 52 27 6 4 5 2 5 100
2019 Communications or public affairs 31 31 15 10 10 0 3 385
2019 Access to information and privacy 62 22 3 6 3 0 3 65
2019 Security 57 22 8 3 3 0 8 225
2019 Science and technology 44 24 15 8 5 0 4 100
2019 Library services 51 27 9 4 0 0 8 25
2019 Legal services 29 35 16 4 4 3 8 25
2019 Administration and operations 56 21 11 4 3 1 5 1880
2019 Human resources 54 20 11 6 4 0 6 670
2019 Financial management 49 25 13 5 4 0 4 595
2019 Procurement 52 23 12 6 4 0 4 1240
2019 Real property 44 26 14 7 5 0 3 1305
2019 Material management 71 16 5 1 1 0 6 60
2019 Information management 65 16 9 2 2 0 6 245
2019 Information technology 51 23 12 6 3 0 5 445
2019 Internal audit 46 29 13 5 4 0 3 65
2019 Evaluation 29 30 7 4 21 0 9 25
2019 Data sciences 56 19 13 6 2 5 0 45
2019 Policy 41 31 12 5 7 0 3 160
2019 Project management 41 29 16 7 4 1 3 635
2019 Other services to the public 52 19 10 8 4 0 6 365
2019 None of the above 47 22 13 7 7 1 3 835

Question 73f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 26 16 7 11 1 3 38 62 1015
2024 Intelligence analysts 23 18 22 11 25 0 2 23 77 55
2024 Compliance, inspection and enforcement 23 26 21 9 18 2 1 24 76 90
2024 Communications or public affairs 27 25 19 13 16 0 0 27 73 335
2024 Access to information and privacy 26 33 18 11 9 2 2 27 73 50
2024 Security 29 26 15 9 21 0 1 29 71 225
2024 Science and technology 31 25 21 13 9 0 2 31 69 100
2024 Library services 20 22 19 20 19 0 0 20 80 15
2024 Legal services 30 17 13 14 25 0 0 30 70 35
2024 Administration and operations 35 26 16 9 13 0 2 35 65 2120
2024 Human resources 29 23 18 11 17 0 1 29 71 695
2024 Financial management 26 20 22 13 18 0 1 26 74 535
2024 Procurement 26 24 19 13 16 0 1 27 73 1385
2024 Real property 24 23 23 13 16 0 1 24 76 1280
2024 Material management 30 19 23 16 12 0 0 30 70 45
2024 Information management 34 32 18 11 6 0 0 34 66 185
2024 Information technology 29 26 17 13 13 1 2 29 71 400
2024 Internal audit 25 18 19 8 17 10 4 29 71 55
2024 Evaluation 21 41 23 12 2 0 0 21 79 30
2024 Data sciences 32 32 13 8 12 0 2 33 67 60
2024 Policy 20 24 22 16 17 0 0 20 80 215
2024 Project management 25 25 20 12 16 0 1 25 75 730
2024 Other services to the public 38 28 18 7 7 0 2 39 61 350
2024 None of the above 36 24 19 8 10 1 2 37 63 830
2022 Client contact centre 46 25 16 6 5 1 2 825
2022 Compliance, inspection and enforcement 31 31 21 2 11 0 4 90
2022 Communications or public affairs 29 27 23 11 10 0 1 380
2022 Access to information and privacy 44 36 8 7 2 0 3 65
2022 Security 40 26 14 11 8 0 1 190
2022 Science and technology 28 26 26 10 7 0 3 105
2022 Library services 36 21 22 6 16 0 0 20
2022 Legal services 44 19 6 11 13 0 7 15
2022 Administration and operations 40 28 16 8 7 0 2 1650
2022 Human resources 38 24 18 11 8 1 1 560
2022 Financial management 33 27 19 10 10 0 1 515
2022 Procurement 34 27 19 9 9 0 1 1310
2022 Real property 32 30 18 8 9 0 1 1085
2022 Material management 36 33 18 8 4 0 0 40
2022 Information management 40 32 16 8 3 1 1 185
2022 Information technology 38 28 18 7 8 0 1 410
2022 Internal audit 35 33 22 8 2 0 0 60
2022 Evaluation 42 18 25 13 3 0 0 35
2022 Data sciences 25 30 20 11 14 0 0 45
2022 Policy 32 25 15 15 13 0 0 175
2022 Project management 29 31 20 8 10 0 1 685
2022 Other services to the public 41 30 14 6 7 0 1 305
2022 None of the above 37 27 18 7 8 1 2 610
2020 Client contact centre 44 24 18 7 7 0 0 950
2020 Compliance, inspection and enforcement 31 37 17 11 5 0 0 85
2020 Communications or public affairs 21 30 24 12 12 0 0 400
2020 Access to information and privacy 44 21 24 6 5 0 0 60
2020 Security 31 26 19 11 13 0 1 260
2020 Science and technology 23 23 30 16 7 0 1 110
2020 Library services 41 25 24 5 5 0 0 20
2020 Legal services 59 15 20 0 5 0 0 20
2020 Administration and operations 36 26 20 11 7 0 1 2050
2020 Human resources 31 28 22 12 6 0 1 665
2020 Financial management 29 30 22 10 8 0 1 585
2020 Procurement 29 26 21 14 9 0 0 1380
2020 Real property 29 28 22 12 9 0 1 1425
2020 Material management 38 34 11 6 11 0 0 55
2020 Information management 39 23 21 11 5 0 2 270
2020 Information technology 31 30 23 10 5 0 1 465
2020 Internal audit 25 31 31 6 7 0 0 70
2020 Evaluation 34 31 14 3 18 0 0 25
2020 Data sciences 18 26 36 9 11 0 0 45
2020 Policy 22 26 23 20 9 0 1 180
2020 Project management 27 26 23 14 9 0 0 755
2020 Other services to the public 33 27 18 13 7 0 1 305
2020 None of the above 31 28 19 12 9 1 1 830
2019 Client contact centre 45 25 16 6 7 0 1 895
2019 Compliance, inspection and enforcement 41 32 10 13 3 1 0 100
2019 Communications or public affairs 29 31 21 10 9 0 0 385
2019 Access to information and privacy 47 30 12 6 3 0 1 65
2019 Security 45 22 17 7 5 0 3 230
2019 Science and technology 28 32 20 9 10 0 0 100
2019 Library services 33 20 28 4 9 0 6 25
2019 Legal services 31 18 20 15 8 4 4 25
2019 Administration and operations 42 28 17 7 5 1 1 1875
2019 Human resources 44 25 17 8 5 0 1 670
2019 Financial management 32 31 20 10 6 0 1 595
2019 Procurement 37 28 17 9 7 0 1 1240
2019 Real property 32 31 20 10 7 0 1 1300
2019 Material management 41 33 17 4 5 0 0 60
2019 Information management 44 27 18 8 3 0 0 240
2019 Information technology 38 29 17 8 6 1 2 445
2019 Internal audit 40 28 19 7 1 0 5 65
2019 Evaluation 32 18 23 16 7 0 4 25
2019 Data sciences 45 20 17 7 6 5 0 45
2019 Policy 34 29 23 7 8 0 0 160
2019 Project management 31 32 21 9 6 0 1 640
2019 Other services to the public 47 24 14 7 6 0 2 365
2019 None of the above 36 29 19 8 7 0 1 835

Question 73g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 25 16 6 6 2 5 42 58 1015
2024 Intelligence analysts 32 34 18 4 8 3 0 32 68 55
2024 Compliance, inspection and enforcement 30 28 22 8 8 3 1 31 69 90
2024 Communications or public affairs 22 27 29 10 8 1 2 22 78 335
2024 Access to information and privacy 35 37 15 5 1 2 5 38 62 50
2024 Security 35 27 23 8 5 0 2 36 64 225
2024 Science and technology 30 25 25 13 4 1 2 31 69 100
2024 Library services 20 7 14 31 28 0 0 20 80 15
2024 Legal services 29 11 18 19 22 0 0 29 71 35
2024 Administration and operations 36 29 17 6 8 1 3 37 63 2125
2024 Human resources 31 30 18 9 8 1 3 32 68 695
2024 Financial management 30 31 20 8 8 1 3 31 69 530
2024 Procurement 30 27 19 10 11 1 2 31 69 1385
2024 Real property 26 27 24 11 11 1 1 26 74 1280
2024 Material management 34 28 25 4 8 0 0 34 66 45
2024 Information management 33 31 22 8 6 1 0 33 67 185
2024 Information technology 31 24 24 8 9 2 2 32 68 400
2024 Internal audit 13 39 39 3 3 1 2 13 87 55
2024 Evaluation 19 53 21 3 2 0 2 19 81 30
2024 Data sciences 33 36 13 10 4 2 1 35 65 60
2024 Policy 20 35 18 10 15 0 1 21 79 215
2024 Project management 28 28 23 11 9 0 1 28 72 730
2024 Other services to the public 40 28 16 6 5 1 5 42 58 345
2024 None of the above 31 26 20 9 10 2 3 32 68 830
2022 Client contact centre 42 24 17 6 5 2 5 825
2022 Compliance, inspection and enforcement 34 34 16 9 2 0 6 90
2022 Communications or public affairs 26 26 23 13 9 1 2 380
2022 Access to information and privacy 43 35 14 3 1 1 2 65
2022 Security 39 30 17 8 4 1 1 185
2022 Science and technology 31 25 25 7 7 3 2 100
2022 Library services 11 45 18 11 9 0 6 20
2022 Legal services 49 25 0 13 6 0 7 15
2022 Administration and operations 39 30 15 6 5 1 3 1645
2022 Human resources 34 31 18 7 7 1 2 560
2022 Financial management 35 35 14 8 3 1 4 520
2022 Procurement 36 30 19 7 5 1 2 1310
2022 Real property 31 32 19 8 7 1 2 1085
2022 Material management 37 28 25 6 4 0 0 40
2022 Information management 41 32 13 6 6 1 2 185
2022 Information technology 33 30 17 10 7 1 2 410
2022 Internal audit 35 37 21 6 0 0 0 60
2022 Evaluation 44 27 11 13 5 0 0 35
2022 Data sciences 36 32 22 4 7 0 0 45
2022 Policy 23 28 25 12 11 1 1 175
2022 Project management 26 33 21 11 7 0 2 685
2022 Other services to the public 38 25 16 11 6 1 3 305
2022 None of the above 34 29 17 6 9 1 4 605
2020 Client contact centre 44 29 16 5 3 1 3 955
2020 Compliance, inspection and enforcement 36 31 19 8 1 3 3 85
2020 Communications or public affairs 28 37 21 8 4 1 1 400
2020 Access to information and privacy 42 31 13 6 3 0 5 60
2020 Security 38 31 17 6 5 1 2 260
2020 Science and technology 29 37 19 7 3 3 1 105
2020 Library services 15 60 10 10 5 0 0 20
2020 Legal services 47 29 14 0 5 5 0 20
2020 Administration and operations 43 31 16 5 3 1 2 2045
2020 Human resources 38 34 17 6 2 0 1 665
2020 Financial management 38 36 17 6 2 1 1 590
2020 Procurement 42 33 15 6 3 1 1 1385
2020 Real property 35 32 20 8 4 0 1 1425
2020 Material management 40 24 22 8 5 2 0 55
2020 Information management 42 33 10 7 5 1 3 270
2020 Information technology 37 31 17 9 4 1 0 465
2020 Internal audit 40 28 21 9 1 0 0 65
2020 Evaluation 51 28 7 7 7 0 0 25
2020 Data sciences 33 34 13 9 9 0 2 45
2020 Policy 31 30 21 10 6 1 1 180
2020 Project management 30 37 21 9 2 1 0 755
2020 Other services to the public 43 26 19 5 5 2 2 305
2020 None of the above 40 30 16 7 4 2 2 830
2019 Client contact centre 35 33 19 7 4 1 1 895
2019 Compliance, inspection and enforcement 32 35 22 6 2 2 1 100
2019 Communications or public affairs 25 30 26 10 7 2 1 390
2019 Access to information and privacy 43 31 14 6 4 0 2 65
2019 Security 40 25 21 7 5 0 2 230
2019 Science and technology 18 49 21 7 5 0 0 100
2019 Library services 30 35 20 4 8 0 4 25
2019 Legal services 30 30 26 0 7 3 4 25
2019 Administration and operations 36 33 17 8 3 1 1 1875
2019 Human resources 34 32 19 10 4 0 1 670
2019 Financial management 31 37 20 7 3 1 1 595
2019 Procurement 36 33 19 7 4 1 1 1240
2019 Real property 27 35 20 10 6 1 1 1305
2019 Material management 22 42 27 9 0 0 0 60
2019 Information management 33 35 21 5 3 2 2 245
2019 Information technology 30 35 20 7 6 1 2 450
2019 Internal audit 34 37 11 12 4 0 2 65
2019 Evaluation 20 15 45 12 4 0 4 25
2019 Data sciences 36 35 9 12 9 0 0 45
2019 Policy 27 35 21 9 9 0 0 160
2019 Project management 23 37 25 10 4 0 1 635
2019 Other services to the public 41 30 13 8 5 1 2 360
2019 None of the above 36 28 19 9 5 1 1 835

Question 73h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 28 15 9 6 2 3 39 61 1015
2024 Intelligence analysts 28 17 27 17 9 2 0 29 71 55
2024 Compliance, inspection and enforcement 22 31 23 15 5 2 2 23 77 90
2024 Communications or public affairs 20 29 28 12 10 0 1 20 80 335
2024 Access to information and privacy 26 31 21 7 9 4 2 28 72 50
2024 Security 24 31 19 15 9 0 1 24 76 225
2024 Science and technology 21 29 33 9 7 0 1 21 79 100
2024 Library services 29 19 13 22 17 0 0 29 71 15
2024 Legal services 33 21 13 23 9 0 0 33 67 35
2024 Administration and operations 30 29 17 10 10 1 2 31 69 2120
2024 Human resources 24 28 22 12 11 0 2 24 76 695
2024 Financial management 23 33 20 11 11 1 2 23 77 535
2024 Procurement 21 28 22 12 15 0 1 22 78 1385
2024 Real property 18 28 24 14 14 1 1 18 82 1280
2024 Material management 22 38 18 13 9 0 0 22 78 45
2024 Information management 30 28 19 12 10 0 0 30 70 185
2024 Information technology 23 28 23 10 13 0 3 24 76 400
2024 Internal audit 16 27 30 18 4 0 3 17 83 55
2024 Evaluation 33 47 6 9 5 0 0 33 67 30
2024 Data sciences 22 31 24 12 10 0 0 22 78 60
2024 Policy 14 34 18 18 16 0 0 14 86 215
2024 Project management 17 27 22 19 14 1 1 17 83 730
2024 Other services to the public 35 29 20 7 5 1 3 36 64 350
2024 None of the above 27 28 19 12 8 2 3 28 72 830
2022 Client contact centre 34 31 17 7 7 1 3 825
2022 Compliance, inspection and enforcement 33 26 22 13 3 0 3 90
2022 Communications or public affairs 29 27 24 9 8 1 2 380
2022 Access to information and privacy 38 35 19 6 1 0 1 65
2022 Security 31 29 17 13 7 0 2 190
2022 Science and technology 28 27 26 8 9 1 2 105
2022 Library services 29 39 17 5 4 0 6 20
2022 Legal services 55 6 13 19 0 0 7 15
2022 Administration and operations 31 29 20 10 7 1 2 1645
2022 Human resources 28 30 19 12 9 2 1 560
2022 Financial management 30 36 18 8 6 0 2 520
2022 Procurement 27 32 20 11 8 0 2 1310
2022 Real property 24 31 20 13 10 0 1 1085
2022 Material management 21 33 27 8 10 0 2 40
2022 Information management 35 29 18 7 7 0 3 185
2022 Information technology 26 27 22 11 12 0 2 410
2022 Internal audit 36 35 18 8 2 0 1 60
2022 Evaluation 26 31 34 7 2 0 0 35
2022 Data sciences 19 31 30 13 7 0 0 45
2022 Policy 15 26 30 17 12 0 0 175
2022 Project management 21 33 23 13 8 1 1 685
2022 Other services to the public 36 29 18 8 5 2 2 305
2022 None of the above 32 28 18 8 8 2 3 605
2020 Client contact centre 37 30 19 7 4 1 2 950
2020 Compliance, inspection and enforcement 32 43 21 3 1 0 1 80
2020 Communications or public affairs 25 33 24 12 5 0 2 400
2020 Access to information and privacy 40 32 13 6 6 0 2 60
2020 Security 31 32 17 13 6 1 1 260
2020 Science and technology 29 31 27 9 1 0 4 110
2020 Library services 20 55 10 0 15 0 0 20
2020 Legal services 38 24 28 5 0 5 0 20
2020 Administration and operations 33 32 20 10 4 0 1 2050
2020 Human resources 27 34 22 10 5 0 1 670
2020 Financial management 30 34 21 10 4 1 1 585
2020 Procurement 33 34 19 9 4 0 0 1380
2020 Real property 26 32 25 11 5 0 0 1420
2020 Material management 29 35 22 11 2 2 0 55
2020 Information management 34 31 19 8 5 0 2 270
2020 Information technology 28 30 22 12 6 1 0 465
2020 Internal audit 31 28 24 12 6 0 0 70
2020 Evaluation 38 28 11 17 4 0 4 25
2020 Data sciences 20 30 27 7 16 0 0 45
2020 Policy 22 31 21 17 7 0 1 180
2020 Project management 25 36 21 12 5 1 1 755
2020 Other services to the public 38 30 20 6 4 1 1 305
2020 None of the above 35 32 18 8 5 1 1 835
2019 Client contact centre 29 30 21 11 6 1 1 895
2019 Compliance, inspection and enforcement 29 34 21 10 4 1 1 100
2019 Communications or public affairs 20 31 24 17 6 1 1 390
2019 Access to information and privacy 28 34 22 11 3 0 2 65
2019 Security 30 27 22 11 7 0 2 230
2019 Science and technology 15 38 28 12 7 0 0 100
2019 Library services 35 42 12 0 11 0 0 25
2019 Legal services 21 46 18 4 7 3 0 25
2019 Administration and operations 27 31 22 11 6 1 1 1875
2019 Human resources 25 30 23 15 6 0 1 670
2019 Financial management 23 35 23 11 6 0 1 595
2019 Procurement 29 33 20 12 5 0 0 1245
2019 Real property 20 32 24 14 8 1 1 1300
2019 Material management 29 40 21 9 0 0 1 60
2019 Information management 31 27 27 9 5 0 0 245
2019 Information technology 22 32 22 14 8 0 1 450
2019 Internal audit 25 36 20 12 4 1 2 65
2019 Evaluation 9 26 37 16 8 0 4 25
2019 Data sciences 25 33 20 10 12 0 0 45
2019 Policy 19 30 28 14 8 0 1 160
2019 Project management 18 33 26 14 7 0 1 635
2019 Other services to the public 31 32 19 10 6 0 1 365
2019 None of the above 31 29 22 10 7 1 1 835

Question 73i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 44 26 13 7 4 2 4 47 53 1010
2024 Intelligence analysts 25 33 26 6 10 0 0 25 75 55
2024 Compliance, inspection and enforcement 29 31 23 9 7 2 0 30 70 90
2024 Communications or public affairs 31 33 21 7 7 0 1 31 69 335
2024 Access to information and privacy 48 25 13 4 5 4 2 51 49 50
2024 Security 38 25 22 9 6 0 1 38 62 225
2024 Science and technology 26 29 22 17 5 0 1 26 74 100
2024 Library services 34 14 8 38 7 0 0 34 66 15
2024 Legal services 30 32 13 14 10 0 2 30 70 35
2024 Administration and operations 40 26 16 9 7 1 2 41 59 2125
2024 Human resources 34 28 19 10 8 0 1 34 66 700
2024 Financial management 32 32 16 8 9 0 2 33 67 535
2024 Procurement 30 29 18 10 10 1 1 31 69 1385
2024 Real property 25 29 21 13 11 0 1 25 75 1280
2024 Material management 30 41 12 11 6 0 0 30 70 45
2024 Information management 34 26 18 10 11 0 0 34 66 185
2024 Information technology 27 26 20 11 12 2 3 28 72 400
2024 Internal audit 36 15 18 10 11 10 0 40 60 55
2024 Evaluation 35 39 19 3 5 0 0 35 65 30
2024 Data sciences 34 27 22 6 9 2 0 35 65 60
2024 Policy 22 26 22 13 16 0 0 22 78 215
2024 Project management 23 30 20 16 10 1 1 23 77 730
2024 Other services to the public 43 30 13 6 4 1 3 45 55 350
2024 None of the above 38 27 15 8 8 1 3 40 60 830
2022 Client contact centre 42 28 13 7 5 1 3 825
2022 Compliance, inspection and enforcement 38 27 17 10 3 0 5 90
2022 Communications or public affairs 37 34 16 6 5 1 1 380
2022 Access to information and privacy 34 47 15 2 3 0 0 65
2022 Security 36 29 16 13 4 0 1 185
2022 Science and technology 34 25 22 9 7 1 2 105
2022 Library services 45 34 6 5 4 0 6 20
2022 Legal services 55 18 13 6 0 0 7 15
2022 Administration and operations 38 31 15 8 5 1 2 1645
2022 Human resources 37 29 18 8 5 1 2 560
2022 Financial management 40 29 16 7 5 1 3 520
2022 Procurement 38 30 17 8 5 1 1 1310
2022 Real property 33 29 20 10 6 0 1 1085
2022 Material management 36 37 11 9 6 0 0 40
2022 Information management 37 27 19 6 10 0 1 185
2022 Information technology 29 31 17 11 10 0 2 410
2022 Internal audit 40 29 21 4 4 0 1 60
2022 Evaluation 33 32 29 3 2 0 0 35
2022 Data sciences 28 24 26 10 11 0 0 45
2022 Policy 19 27 26 13 14 0 1 175
2022 Project management 27 31 24 8 9 0 1 685
2022 Other services to the public 47 26 14 6 3 1 4 305
2022 None of the above 43 27 13 8 6 1 2 605
2020 Client contact centre 43 30 16 7 3 1 1 950
2020 Compliance, inspection and enforcement 35 34 20 6 1 0 4 85
2020 Communications or public affairs 39 29 18 8 4 1 1 400
2020 Access to information and privacy 44 21 16 13 5 0 2 60
2020 Security 33 30 17 10 6 1 2 260
2020 Science and technology 25 34 29 10 1 0 1 110
2020 Library services 30 30 20 5 10 0 5 20
2020 Legal services 47 38 10 0 5 0 0 20
2020 Administration and operations 38 31 17 8 4 0 1 2050
2020 Human resources 39 29 18 9 4 0 1 665
2020 Financial management 37 30 20 9 3 0 1 585
2020 Procurement 41 31 17 7 3 1 0 1385
2020 Real property 31 34 20 9 5 0 0 1425
2020 Material management 26 39 19 11 3 2 0 55
2020 Information management 41 31 16 6 4 0 2 270
2020 Information technology 35 28 18 12 6 1 1 465
2020 Internal audit 32 28 22 9 9 0 0 70
2020 Evaluation 45 27 21 4 4 0 0 25
2020 Data sciences 27 33 22 2 16 0 0 45
2020 Policy 28 29 19 16 8 0 0 180
2020 Project management 30 34 20 11 4 1 1 755
2020 Other services to the public 46 25 16 8 4 0 0 305
2020 None of the above 45 28 15 7 3 1 1 830
2019 Client contact centre 35 31 19 9 5 1 1 890
2019 Compliance, inspection and enforcement 32 27 26 8 5 2 0 100
2019 Communications or public affairs 30 29 23 11 6 0 1 390
2019 Access to information and privacy 35 24 28 6 6 0 2 65
2019 Security 37 23 20 9 9 0 1 230
2019 Science and technology 26 30 30 9 5 0 0 100
2019 Library services 41 35 13 4 7 0 0 25
2019 Legal services 27 40 22 8 0 3 0 25
2019 Administration and operations 31 31 19 11 6 1 0 1885
2019 Human resources 32 27 22 11 6 0 1 670
2019 Financial management 27 27 25 13 7 0 1 595
2019 Procurement 35 32 18 9 5 0 1 1240
2019 Real property 26 33 21 12 8 1 1 1300
2019 Material management 35 41 17 6 2 0 0 60
2019 Information management 32 25 28 9 5 1 0 245
2019 Information technology 26 30 21 15 7 0 1 450
2019 Internal audit 29 24 19 17 9 0 2 65
2019 Evaluation 18 40 26 12 0 0 4 25
2019 Data sciences 32 32 17 10 8 0 0 45
2019 Policy 22 31 21 15 11 0 1 160
2019 Project management 22 34 24 11 8 0 1 635
2019 Other services to the public 40 27 18 9 4 1 1 365
2019 None of the above 36 29 19 8 7 0 1 835

Question 73j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 24 12 7 5 1 4 50 50 1010
2024 Intelligence analysts 43 19 25 10 1 2 1 44 56 55
2024 Compliance, inspection and enforcement 29 31 18 14 7 2 0 30 70 90
2024 Communications or public affairs 43 31 12 6 5 0 2 44 56 335
2024 Access to information and privacy 55 22 10 4 2 4 3 59 41 50
2024 Security 41 27 14 10 8 0 1 41 59 220
2024 Science and technology 35 29 23 6 5 1 1 36 64 100
2024 Library services 16 31 24 18 11 0 0 16 84 15
2024 Legal services 35 10 15 18 20 0 2 36 64 35
2024 Administration and operations 51 21 11 6 7 1 2 53 47 2120
2024 Human resources 48 26 12 6 7 0 1 48 52 695
2024 Financial management 46 27 12 7 7 0 2 47 53 530
2024 Procurement 44 27 14 6 7 1 2 45 55 1380
2024 Real property 41 25 17 9 8 0 1 41 59 1275
2024 Material management 38 32 17 7 6 0 0 38 62 45
2024 Information management 39 26 12 12 9 1 0 40 60 185
2024 Information technology 42 27 16 5 8 1 2 43 57 400
2024 Internal audit 49 27 13 6 5 1 0 50 50 55
2024 Evaluation 39 40 16 2 0 0 2 40 60 30
2024 Data sciences 55 26 14 2 3 0 0 55 45 60
2024 Policy 38 27 16 8 11 0 1 38 62 215
2024 Project management 45 24 15 7 8 1 1 46 54 730
2024 Other services to the public 52 24 10 7 4 0 3 54 46 350
2024 None of the above 45 22 13 9 7 2 2 47 53 830
2022 Client contact centre 49 22 14 6 5 1 3 825
2022 Compliance, inspection and enforcement 47 23 16 4 5 0 5 90
2022 Communications or public affairs 49 26 13 7 5 1 1 380
2022 Access to information and privacy 50 35 10 3 1 0 1 65
2022 Security 46 27 9 9 5 0 2 185
2022 Science and technology 44 20 14 11 7 2 2 105
2022 Library services 41 33 11 5 5 5 0 20
2022 Legal services 55 13 13 0 12 0 7 15
2022 Administration and operations 54 23 11 5 4 1 2 1645
2022 Human resources 51 22 13 6 5 1 1 560
2022 Financial management 51 27 11 5 4 0 2 515
2022 Procurement 51 26 12 6 4 1 2 1315
2022 Real property 47 26 14 5 6 0 1 1090
2022 Material management 52 20 13 10 5 0 0 40
2022 Information management 48 29 11 5 6 0 2 185
2022 Information technology 49 23 13 7 6 0 2 410
2022 Internal audit 48 32 14 4 2 0 1 60
2022 Evaluation 51 24 9 11 5 0 0 35
2022 Data sciences 50 24 9 7 6 0 4 45
2022 Policy 40 24 20 7 5 1 2 175
2022 Project management 44 28 13 8 5 1 1 685
2022 Other services to the public 54 21 12 5 6 1 1 305
2022 None of the above 49 24 13 5 6 1 2 610
2020 Client contact centre 49 25 13 6 5 1 1 950
2020 Compliance, inspection and enforcement 41 36 13 6 3 0 1 80
2020 Communications or public affairs 47 26 17 6 3 1 0 395
2020 Access to information and privacy 51 19 15 3 8 0 3 60
2020 Security 44 26 13 7 7 1 2 255
2020 Science and technology 45 29 14 8 4 0 0 110
2020 Library services 39 20 25 10 5 0 0 20
2020 Legal services 57 24 14 0 5 0 0 20
2020 Administration and operations 50 25 13 6 4 0 1 2040
2020 Human resources 53 23 12 5 5 1 1 665
2020 Financial management 49 24 14 7 4 1 1 580
2020 Procurement 52 25 13 5 3 1 0 1380
2020 Real property 46 26 15 8 5 0 0 1420
2020 Material management 41 24 24 8 3 0 0 50
2020 Information management 50 24 14 6 3 1 2 270
2020 Information technology 49 26 13 7 4 0 1 465
2020 Internal audit 35 37 10 6 12 0 0 70
2020 Evaluation 62 24 7 4 0 0 4 25
2020 Data sciences 38 35 11 11 3 0 2 45
2020 Policy 48 26 12 9 4 0 1 180
2020 Project management 41 31 14 6 6 1 1 755
2020 Other services to the public 46 30 13 6 4 1 0 305
2020 None of the above 52 23 13 6 4 1 1 830
2019 Client contact centre 41 25 18 9 5 0 1 895
2019 Compliance, inspection and enforcement 40 30 17 6 4 1 1 100
2019 Communications or public affairs 42 29 12 9 6 1 0 390
2019 Access to information and privacy 36 34 16 7 6 0 2 65
2019 Security 45 26 14 6 8 0 1 230
2019 Science and technology 32 31 19 12 5 0 1 100
2019 Library services 45 20 21 10 4 0 0 20
2019 Legal services 43 26 9 12 8 3 0 25
2019 Administration and operations 45 26 15 8 5 1 1 1875
2019 Human resources 47 26 12 8 7 0 0 670
2019 Financial management 43 26 16 10 4 0 1 595
2019 Procurement 48 25 14 7 4 0 1 1235
2019 Real property 41 28 16 8 7 1 0 1305
2019 Material management 55 27 15 1 0 2 0 60
2019 Information management 44 29 15 6 4 1 1 245
2019 Information technology 41 30 13 8 6 1 1 445
2019 Internal audit 42 26 16 9 6 0 2 65
2019 Evaluation 30 19 31 12 4 0 4 25
2019 Data sciences 51 18 17 4 10 0 0 45
2019 Policy 48 18 14 8 10 0 2 155
2019 Project management 39 28 16 8 8 0 1 635
2019 Other services to the public 42 28 15 8 6 0 1 365
2019 None of the above 44 26 15 7 6 0 1 835

Question 73k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 57 21 10 4 4 1 3 60 40 1015
2024 Intelligence analysts 44 39 10 5 2 0 0 44 56 50
2024 Compliance, inspection and enforcement 41 26 16 10 4 2 1 43 57 90
2024 Communications or public affairs 49 26 11 6 6 0 1 50 50 335
2024 Access to information and privacy 50 23 17 3 0 2 5 54 46 50
2024 Security 52 24 11 4 7 0 1 53 47 225
2024 Science and technology 49 28 17 3 2 0 1 50 50 100
2024 Library services 38 50 0 13 0 0 0 38 62 15
2024 Legal services 49 17 10 5 19 0 0 49 51 35
2024 Administration and operations 56 22 11 4 5 1 2 58 42 2125
2024 Human resources 49 26 11 6 5 0 2 50 50 695
2024 Financial management 51 26 10 4 5 0 2 53 47 530
2024 Procurement 53 25 12 5 4 0 2 54 46 1385
2024 Real property 49 27 12 6 4 0 1 50 50 1280
2024 Material management 53 22 15 8 2 0 0 53 47 45
2024 Information management 50 28 11 4 4 0 1 51 49 185
2024 Information technology 53 25 12 3 3 0 3 55 45 400
2024 Internal audit 56 26 10 3 5 0 0 56 44 55
2024 Evaluation 62 18 11 7 2 0 0 62 38 30
2024 Data sciences 55 18 18 3 3 0 2 56 44 60
2024 Policy 51 25 13 5 5 0 1 52 48 215
2024 Project management 49 26 12 7 5 0 1 50 50 730
2024 Other services to the public 57 20 11 4 2 0 4 60 40 345
2024 None of the above 54 23 10 5 5 1 2 55 45 830
2022 Client contact centre 54 24 10 4 3 1 3 825
2022 Compliance, inspection and enforcement 51 26 10 3 5 0 5 90
2022 Communications or public affairs 49 27 14 7 3 0 1 380
2022 Access to information and privacy 49 31 7 10 0 0 3 65
2022 Security 57 25 10 3 3 0 2 190
2022 Science and technology 57 26 11 2 2 0 2 105
2022 Library services 54 27 14 0 5 0 0 20
2022 Legal services 62 11 7 5 0 0 14 15
2022 Administration and operations 60 22 9 4 3 0 2 1645
2022 Human resources 53 25 13 4 3 1 1 560
2022 Financial management 57 25 9 4 3 1 1 520
2022 Procurement 58 24 9 4 3 0 1 1310
2022 Real property 52 25 13 6 3 0 1 1085
2022 Material management 66 16 3 7 7 0 0 40
2022 Information management 53 32 11 2 1 0 1 185
2022 Information technology 57 23 9 5 2 1 3 410
2022 Internal audit 58 22 17 0 2 0 1 60
2022 Evaluation 54 31 8 5 2 0 0 35
2022 Data sciences 56 15 13 6 9 0 2 45
2022 Policy 53 27 12 5 2 0 1 175
2022 Project management 50 28 12 4 4 0 1 685
2022 Other services to the public 60 20 11 3 4 1 2 305
2022 None of the above 52 26 11 4 5 1 2 610
2020 Client contact centre 36 28 20 10 6 0 1 955
2020 Compliance, inspection and enforcement 27 40 20 10 3 0 0 85
2020 Communications or public affairs 24 33 24 12 6 0 0 400
2020 Access to information and privacy 32 32 16 6 11 0 2 60
2020 Security 31 33 22 7 6 1 1 260
2020 Science and technology 23 29 21 22 3 1 0 110
2020 Library services 20 50 10 15 5 0 0 20
2020 Legal services 39 33 19 5 5 0 0 20
2020 Administration and operations 31 31 23 10 5 0 0 2045
2020 Human resources 32 31 22 9 5 0 1 665
2020 Financial management 35 31 20 8 5 0 0 590
2020 Procurement 30 30 24 11 6 0 0 1385
2020 Real property 30 32 23 10 5 0 0 1425
2020 Material management 34 24 26 13 3 0 0 55
2020 Information management 37 31 16 10 4 0 1 270
2020 Information technology 34 31 20 9 5 0 0 465
2020 Internal audit 32 31 18 15 4 0 0 70
2020 Evaluation 29 28 35 7 0 0 0 25
2020 Data sciences 31 29 24 11 3 0 2 45
2020 Policy 28 34 18 14 6 0 0 180
2020 Project management 25 32 26 11 6 0 1 755
2020 Other services to the public 34 31 20 9 6 0 0 305
2020 None of the above 32 31 22 9 5 0 1 835

Question 73l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 29 18 10 6 1 3 35 65 1015
2024 Intelligence analysts 34 34 17 8 7 0 0 34 66 55
2024 Compliance, inspection and enforcement 24 35 20 11 6 3 1 25 75 90
2024 Communications or public affairs 28 27 26 11 7 1 0 28 72 335
2024 Access to information and privacy 38 25 21 3 4 2 6 42 58 50
2024 Security 34 25 22 7 11 0 2 35 65 225
2024 Science and technology 30 38 17 10 4 1 1 30 70 100
2024 Library services 22 34 19 19 5 0 0 22 78 15
2024 Legal services 31 28 19 8 13 0 0 31 69 35
2024 Administration and operations 30 32 19 9 7 0 2 31 69 2120
2024 Human resources 29 28 21 11 9 0 1 29 71 695
2024 Financial management 30 32 18 10 9 0 1 30 70 530
2024 Procurement 22 29 21 13 14 0 1 22 78 1380
2024 Real property 25 27 24 12 10 0 1 26 74 1280
2024 Material management 31 33 18 10 8 0 0 31 69 45
2024 Information management 34 35 17 7 7 0 0 34 66 185
2024 Information technology 33 29 18 11 6 1 2 33 67 400
2024 Internal audit 34 35 18 7 6 0 0 34 66 55
2024 Evaluation 33 25 16 19 7 0 0 33 67 30
2024 Data sciences 45 29 21 2 3 0 0 45 55 60
2024 Policy 30 31 24 7 7 0 0 30 70 215
2024 Project management 28 27 24 10 10 0 0 28 72 730
2024 Other services to the public 35 31 15 7 9 1 3 36 64 345
2024 None of the above 30 29 19 11 9 1 2 31 69 825
2022 Client contact centre 36 26 17 9 9 1 2 820
2022 Compliance, inspection and enforcement 32 35 19 4 5 0 5 90
2022 Communications or public affairs 31 29 24 7 7 0 1 380
2022 Access to information and privacy 46 31 17 5 0 0 0 65
2022 Security 41 27 15 8 8 0 1 185
2022 Science and technology 33 32 16 11 7 0 1 105
2022 Library services 38 49 7 0 0 0 6 20
2022 Legal services 42 27 7 0 18 0 7 15
2022 Administration and operations 33 30 19 10 7 0 2 1645
2022 Human resources 31 28 20 10 10 0 2 560
2022 Financial management 33 31 20 9 5 0 1 515
2022 Procurement 25 29 24 12 9 0 1 1310
2022 Real property 28 30 18 11 10 0 1 1090
2022 Material management 41 30 21 0 8 0 0 40
2022 Information management 41 33 14 7 4 0 1 185
2022 Information technology 34 30 18 9 7 1 1 410
2022 Internal audit 42 24 20 7 6 0 1 60
2022 Evaluation 40 16 21 15 6 0 2 35
2022 Data sciences 26 39 20 6 9 0 0 45
2022 Policy 31 32 23 8 3 1 1 175
2022 Project management 25 31 20 13 9 0 1 685
2022 Other services to the public 35 30 18 8 6 0 3 305
2022 None of the above 33 29 20 6 10 1 1 610
2020 Client contact centre 31 31 20 11 7 0 0 950
2020 Compliance, inspection and enforcement 26 33 26 8 6 0 1 80
2020 Communications or public affairs 26 27 25 14 7 1 0 400
2020 Access to information and privacy 39 32 16 7 5 0 2 60
2020 Security 33 30 22 7 6 1 0 260
2020 Science and technology 15 31 29 18 4 0 3 110
2020 Library services 20 25 45 5 5 0 0 20
2020 Legal services 43 34 5 10 9 0 0 20
2020 Administration and operations 29 30 19 12 8 0 1 2045
2020 Human resources 28 30 21 13 8 0 1 670
2020 Financial management 29 37 20 9 4 0 1 590
2020 Procurement 28 30 24 11 7 0 0 1385
2020 Real property 26 30 22 13 8 0 0 1425
2020 Material management 31 27 28 6 6 2 0 55
2020 Information management 39 33 16 8 3 0 1 270
2020 Information technology 30 30 25 10 5 1 0 465
2020 Internal audit 20 33 33 9 6 0 0 65
2020 Evaluation 24 24 24 7 17 0 4 25
2020 Data sciences 35 33 20 4 7 0 0 45
2020 Policy 31 36 19 9 5 0 0 180
2020 Project management 28 28 23 13 7 0 0 755
2020 Other services to the public 31 31 22 9 5 0 0 305
2020 None of the above 29 27 25 12 7 0 1 830
2019 Client contact centre 32 30 20 10 7 0 1 890
2019 Compliance, inspection and enforcement 32 36 14 10 7 0 0 100
2019 Communications or public affairs 31 32 20 10 5 1 1 385
2019 Access to information and privacy 43 27 18 6 3 0 2 65
2019 Security 38 28 19 8 6 0 1 230
2019 Science and technology 27 32 21 15 5 0 0 100
2019 Library services 31 30 31 0 7 0 0 25
2019 Legal services 26 28 23 4 12 3 4 25
2019 Administration and operations 31 30 20 11 7 1 1 1875
2019 Human resources 31 28 23 11 7 0 0 670
2019 Financial management 29 29 25 10 5 1 0 595
2019 Procurement 28 31 23 11 6 0 0 1235
2019 Real property 26 31 23 12 7 0 1 1300
2019 Material management 48 26 15 9 0 0 2 55
2019 Information management 39 35 15 6 4 0 0 240
2019 Information technology 34 28 22 9 5 0 2 445
2019 Internal audit 26 37 19 12 4 0 3 65
2019 Evaluation 30 16 27 11 12 0 4 25
2019 Data sciences 29 40 19 4 8 0 0 45
2019 Policy 36 31 21 7 3 1 1 160
2019 Project management 24 30 25 11 8 0 1 635
2019 Other services to the public 36 28 19 8 7 1 1 365
2019 None of the above 33 27 22 9 8 0 1 835

Question 73m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 16 11 7 9 1 8 53 47 1010
2024 Intelligence analysts 36 18 14 12 19 0 1 36 64 55
2024 Compliance, inspection and enforcement 33 25 14 13 12 1 3 34 66 90
2024 Communications or public affairs 40 20 11 10 10 0 7 43 57 335
2024 Access to information and privacy 32 15 29 6 8 0 10 35 65 50
2024 Security 35 19 15 7 22 0 3 36 64 220
2024 Science and technology 44 23 13 6 11 0 3 45 55 100
2024 Library services 0 28 11 13 48 0 0 0 100 15
2024 Legal services 36 10 17 11 26 0 0 36 64 35
2024 Administration and operations 48 17 11 7 11 1 5 51 49 2115
2024 Human resources 39 15 14 10 16 1 6 42 58 695
2024 Financial management 33 18 13 13 17 0 6 35 65 535
2024 Procurement 33 16 14 11 23 0 3 34 66 1385
2024 Real property 35 22 17 9 15 0 3 36 64 1275
2024 Material management 38 24 15 5 18 0 0 38 62 45
2024 Information management 46 17 17 6 8 0 5 49 51 185
2024 Information technology 32 20 15 9 18 1 5 34 66 400
2024 Internal audit 30 33 11 14 12 0 0 30 70 55
2024 Evaluation 37 15 23 8 17 0 0 37 63 30
2024 Data sciences 31 18 14 11 24 0 3 32 68 60
2024 Policy 32 19 12 16 19 0 2 33 67 215
2024 Project management 38 18 14 10 16 1 4 40 60 730
2024 Other services to the public 57 18 8 4 7 1 6 61 39 345
2024 None of the above 51 14 11 6 10 1 6 56 44 830
2022 Client contact centre 61 16 9 4 3 1 6 820
2022 Compliance, inspection and enforcement 54 25 8 2 4 1 6 90
2022 Communications or public affairs 57 19 10 5 5 1 3 375
2022 Access to information and privacy 77 9 2 3 3 1 5 65
2022 Security 61 16 5 7 6 1 4 190
2022 Science and technology 52 25 8 3 8 0 4 105
2022 Library services 44 29 6 6 9 0 6 20
2022 Legal services 53 17 16 0 0 0 14 15
2022 Administration and operations 64 16 7 3 5 1 5 1640
2022 Human resources 59 19 10 4 4 1 3 560
2022 Financial management 60 17 8 4 5 1 5 520
2022 Procurement 61 18 8 4 5 1 4 1305
2022 Real property 57 23 9 4 4 0 2 1085
2022 Material management 62 31 3 0 4 0 0 40
2022 Information management 67 17 7 3 3 0 3 185
2022 Information technology 60 19 7 2 5 1 6 410
2022 Internal audit 59 22 2 6 5 0 5 60
2022 Evaluation 62 11 8 3 13 0 4 35
2022 Data sciences 66 14 6 8 4 0 2 45
2022 Policy 59 21 10 3 3 0 4 175
2022 Project management 55 24 10 3 4 1 3 685
2022 Other services to the public 69 14 5 4 4 1 3 305
2022 None of the above 60 17 7 3 5 1 6 600
2020 Client contact centre 62 20 10 4 2 0 2 950
2020 Compliance, inspection and enforcement 52 33 12 2 1 0 0 85
2020 Communications or public affairs 51 26 17 3 2 0 2 400
2020 Access to information and privacy 68 21 6 3 2 0 0 60
2020 Security 60 22 6 4 4 1 3 260
2020 Science and technology 50 21 16 7 0 0 6 110
2020 Library services 35 40 19 5 0 0 0 20
2020 Legal services 67 19 9 0 5 0 0 20
2020 Administration and operations 59 24 11 2 2 0 2 2035
2020 Human resources 55 26 10 3 2 0 3 665
2020 Financial management 58 25 10 3 2 0 2 585
2020 Procurement 54 26 14 3 1 0 2 1380
2020 Real property 54 26 12 4 2 0 0 1415
2020 Material management 57 22 16 3 2 0 0 50
2020 Information management 60 22 9 4 2 0 4 265
2020 Information technology 58 25 10 3 1 0 3 460
2020 Internal audit 52 26 15 3 3 0 1 70
2020 Evaluation 63 17 7 10 3 0 0 25
2020 Data sciences 53 22 16 7 2 0 0 45
2020 Policy 48 26 15 4 4 1 2 180
2020 Project management 51 30 13 3 2 0 1 750
2020 Other services to the public 53 25 12 6 3 0 1 305
2020 None of the above 56 23 12 4 2 1 2 825
2019 Client contact centre 61 20 11 4 2 0 2 895
2019 Compliance, inspection and enforcement 59 28 4 5 1 0 3 100
2019 Communications or public affairs 55 21 13 6 4 0 1 390
2019 Access to information and privacy 56 29 7 3 3 0 2 65
2019 Security 59 20 12 3 3 0 2 230
2019 Science and technology 46 26 15 10 3 0 0 100
2019 Library services 51 29 12 4 5 0 0 25
2019 Legal services 37 28 13 16 3 3 0 25
2019 Administration and operations 61 20 10 3 2 1 2 1880
2019 Human resources 59 23 10 4 2 0 1 665
2019 Financial management 58 24 10 4 2 0 2 595
2019 Procurement 57 22 11 5 3 0 1 1235
2019 Real property 55 23 11 5 4 0 2 1300
2019 Material management 53 29 8 8 2 0 1 60
2019 Information management 60 21 9 4 3 0 2 245
2019 Information technology 52 24 12 6 3 0 3 450
2019 Internal audit 63 20 9 4 1 0 2 65
2019 Evaluation 39 39 4 9 4 0 4 25
2019 Data sciences 51 30 15 2 2 0 0 45
2019 Policy 53 25 9 7 6 0 1 160
2019 Project management 53 25 13 5 2 0 2 635
2019 Other services to the public 58 24 9 4 3 0 2 365
2019 None of the above 56 21 13 4 3 1 2 835

Question 73n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 27 17 6 6 1 3 41 59 1010
2024 Intelligence analysts 24 29 17 23 6 0 2 24 76 55
2024 Compliance, inspection and enforcement 30 33 15 7 13 2 0 31 69 90
2024 Communications or public affairs 29 30 24 11 6 0 0 29 71 335
2024 Access to information and privacy 43 22 18 4 5 5 5 47 53 50
2024 Security 37 22 20 11 9 0 1 38 62 220
2024 Science and technology 38 26 21 8 6 0 1 38 62 100
2024 Library services 8 32 25 11 26 0 0 8 92 15
2024 Legal services 31 17 26 12 14 0 0 31 69 35
2024 Administration and operations 38 32 17 6 5 0 2 39 61 2125
2024 Human resources 35 35 14 8 7 0 1 35 65 695
2024 Financial management 31 32 18 9 7 0 2 32 68 535
2024 Procurement 32 32 18 8 8 0 1 33 67 1385
2024 Real property 36 33 17 7 6 0 1 36 64 1275
2024 Material management 33 43 9 4 12 0 0 33 67 45
2024 Information management 42 26 21 8 3 0 0 42 58 185
2024 Information technology 45 32 10 6 5 0 2 46 54 400
2024 Internal audit 28 40 15 8 9 0 0 28 72 55
2024 Evaluation 46 17 14 17 6 0 0 46 54 30
2024 Data sciences 48 30 13 3 6 0 0 48 52 60
2024 Policy 31 32 19 8 9 1 0 32 68 215
2024 Project management 38 35 15 6 6 0 1 38 62 730
2024 Other services to the public 43 30 15 5 4 0 3 44 56 345
2024 None of the above 38 28 19 7 5 1 2 39 61 830
2022 Client contact centre 50 27 13 4 3 1 3 825
2022 Compliance, inspection and enforcement 38 39 13 3 2 0 5 90
2022 Communications or public affairs 37 34 17 7 4 0 0 380
2022 Access to information and privacy 53 23 19 0 1 1 2 65
2022 Security 49 29 12 3 4 0 3 190
2022 Science and technology 44 29 15 7 3 0 1 105
2022 Library services 27 49 18 6 0 0 0 20
2022 Legal services 34 25 34 0 0 0 7 15
2022 Administration and operations 45 32 14 4 3 0 2 1650
2022 Human resources 48 32 13 5 1 0 1 565
2022 Financial management 47 34 12 3 2 0 2 520
2022 Procurement 46 32 13 4 3 0 1 1315
2022 Real property 43 34 12 5 4 0 1 1090
2022 Material management 42 36 14 3 4 0 0 40
2022 Information management 44 36 14 2 4 0 1 185
2022 Information technology 55 26 11 4 1 1 3 410
2022 Internal audit 38 26 18 14 0 0 3 60
2022 Evaluation 46 36 8 8 3 0 0 35
2022 Data sciences 54 28 9 4 4 0 0 45
2022 Policy 44 35 10 4 6 0 1 175
2022 Project management 44 34 14 3 3 0 1 685
2022 Other services to the public 46 28 14 5 5 1 1 305
2022 None of the above 42 33 14 5 5 1 1 605
2020 Client contact centre 38 31 18 8 5 0 1 955
2020 Compliance, inspection and enforcement 24 38 18 14 6 0 0 80
2020 Communications or public affairs 22 37 24 10 6 0 0 400
2020 Access to information and privacy 40 29 23 6 2 0 0 60
2020 Security 35 37 15 6 6 1 0 260
2020 Science and technology 27 23 27 12 11 0 0 110
2020 Library services 5 25 31 20 20 0 0 20
2020 Legal services 52 24 5 5 9 0 5 20
2020 Administration and operations 34 34 19 8 4 0 1 2040
2020 Human resources 34 33 20 7 4 0 1 665
2020 Financial management 28 37 22 9 3 0 0 590
2020 Procurement 30 35 22 9 4 0 0 1380
2020 Real property 29 38 20 8 5 0 0 1415
2020 Material management 30 46 13 6 5 0 0 55
2020 Information management 41 36 14 4 4 0 1 270
2020 Information technology 38 38 15 5 2 0 1 460
2020 Internal audit 15 44 23 7 9 0 1 70
2020 Evaluation 40 25 21 15 0 0 0 25
2020 Data sciences 35 24 18 16 7 0 0 45
2020 Policy 21 40 23 10 6 0 1 180
2020 Project management 27 35 23 10 4 0 1 755
2020 Other services to the public 33 33 19 8 6 0 0 305
2020 None of the above 31 33 21 9 5 0 1 830

Question 73o. Overall, to what extent do the following factors cause you work-related stress? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 62 16 7 2 2 1 9 69 31 1015
2024 Intelligence analysts 59 14 6 7 1 1 12 68 32 55
2024 Compliance, inspection and enforcement 69 10 9 4 1 1 5 74 26 90
2024 Communications or public affairs 65 9 7 2 1 0 16 77 23 335
2024 Access to information and privacy 71 10 2 0 2 0 16 84 16 50
2024 Security 61 13 6 4 3 1 12 70 30 220
2024 Science and technology 67 7 8 1 3 1 12 76 24 100
2024 Library services 38 23 6 6 14 7 6 43 57 15
2024 Legal services 66 12 5 2 3 0 12 74 26 35
2024 Administration and operations 69 13 5 1 2 1 10 77 23 2115
2024 Human resources 65 12 6 2 3 1 12 74 26 695
2024 Financial management 62 14 7 4 1 1 10 70 30 530
2024 Procurement 65 14 5 2 3 1 11 73 27 1380
2024 Real property 70 12 4 1 2 0 11 78 22 1275
2024 Material management 58 24 4 2 7 0 6 61 39 45
2024 Information management 60 20 6 6 1 0 8 65 35 185
2024 Information technology 67 10 4 1 3 1 14 79 21 400
2024 Internal audit 63 12 2 1 3 2 17 77 23 55
2024 Evaluation 71 6 11 0 0 2 9 81 19 30
2024 Data sciences 80 8 0 0 3 1 8 88 12 60
2024 Policy 52 16 3 6 6 1 16 62 38 215
2024 Project management 70 10 4 1 1 2 12 81 19 730
2024 Other services to the public 69 12 4 2 0 1 12 79 21 350
2024 None of the above 66 11 4 1 2 2 14 78 22 830

Question 73p. Overall, to what extent do the following factors cause you work-related stress? Accommodation issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 60 15 7 4 4 1 9 67 33 1010
2024 Intelligence analysts 59 15 8 2 3 1 11 67 33 55
2024 Compliance, inspection and enforcement 54 13 17 8 4 1 3 56 44 90
2024 Communications or public affairs 58 10 9 5 3 1 14 68 32 335
2024 Access to information and privacy 62 16 8 4 5 0 6 66 34 50
2024 Security 51 13 13 4 10 2 7 56 44 220
2024 Science and technology 59 10 12 3 5 1 10 67 33 100
2024 Library services 31 23 7 11 22 0 6 33 67 15
2024 Legal services 52 19 3 7 9 0 10 57 43 35
2024 Administration and operations 62 13 6 3 6 1 8 69 31 2120
2024 Human resources 59 16 6 3 6 1 9 65 35 695
2024 Financial management 55 14 8 6 7 2 8 61 39 530
2024 Procurement 55 14 10 6 7 1 8 60 40 1385
2024 Real property 58 14 9 4 7 1 8 63 37 1280
2024 Material management 57 22 4 0 11 0 6 61 39 45
2024 Information management 54 18 9 5 6 0 7 58 42 185
2024 Information technology 56 11 12 3 8 1 9 62 38 400
2024 Internal audit 47 13 7 4 14 1 14 55 45 55
2024 Evaluation 73 8 9 0 7 2 0 75 25 30
2024 Data sciences 70 9 4 0 11 1 5 75 25 60
2024 Policy 48 14 5 9 9 1 14 57 43 215
2024 Project management 61 12 6 2 7 1 10 69 31 730
2024 Other services to the public 68 13 3 2 3 1 11 77 23 345
2024 None of the above 62 12 5 3 5 2 11 71 29 830

Question 73q. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 72 10 4 2 2 1 9 80 20 1010
2024 Intelligence analysts 82 4 5 3 1 2 2 86 14 55
2024 Compliance, inspection and enforcement 72 10 5 4 2 4 3 77 23 90
2024 Communications or public affairs 71 9 5 2 2 2 8 79 21 335
2024 Access to information and privacy 67 9 3 2 0 4 15 82 18 50
2024 Security 71 9 5 4 3 1 7 77 23 220
2024 Science and technology 72 7 5 4 3 2 7 79 21 100
2024 Library services 66 7 6 7 8 0 6 70 30 15
2024 Legal services 71 5 2 7 5 0 9 78 22 35
2024 Administration and operations 75 9 4 2 3 1 6 81 19 2120
2024 Human resources 72 10 3 3 3 1 8 79 21 695
2024 Financial management 68 11 4 3 3 2 8 76 24 530
2024 Procurement 70 11 5 3 4 1 7 76 24 1380
2024 Real property 70 13 7 2 3 1 5 74 26 1275
2024 Material management 79 8 2 2 6 0 3 81 19 45
2024 Information management 69 10 10 3 4 1 4 73 27 185
2024 Information technology 72 11 3 3 2 2 7 78 22 400
2024 Internal audit 70 0 10 1 7 5 7 80 20 55
2024 Evaluation 92 3 0 0 2 0 3 94 6 30
2024 Data sciences 77 8 1 3 3 1 6 83 17 60
2024 Policy 59 13 8 5 7 2 6 64 36 215
2024 Project management 72 11 4 1 4 1 6 78 22 725
2024 Other services to the public 77 9 2 2 1 2 9 86 14 345
2024 None of the above 74 7 4 2 3 2 8 83 17 830
2022 Client contact centre 75 8 4 2 3 2 6 825
2022 Compliance, inspection and enforcement 73 11 4 2 3 0 6 90
2022 Communications or public affairs 76 8 4 2 2 1 6 380
2022 Access to information and privacy 91 0 1 0 0 0 8 65
2022 Security 75 10 5 2 3 2 4 190
2022 Science and technology 72 10 7 0 8 0 4 105
2022 Library services 74 5 5 0 0 6 11 20
2022 Legal services 61 13 12 0 6 0 7 15
2022 Administration and operations 79 8 3 2 2 1 5 1645
2022 Human resources 79 8 1 3 2 1 6 565
2022 Financial management 76 9 4 1 1 1 7 520
2022 Procurement 75 10 4 3 2 1 5 1310
2022 Real property 74 11 4 3 3 1 5 1090
2022 Material management 77 9 3 6 2 0 2 40
2022 Information management 74 11 6 2 2 1 4 185
2022 Information technology 75 10 2 4 2 1 6 410
2022 Internal audit 76 12 6 3 0 0 3 60
2022 Evaluation 78 7 2 3 5 3 3 35
2022 Data sciences 78 7 6 0 8 0 2 45
2022 Policy 71 15 2 1 5 1 5 175
2022 Project management 75 12 4 2 2 1 4 680
2022 Other services to the public 78 7 4 2 2 2 5 305
2022 None of the above 78 7 3 1 2 3 6 610
2020 Client contact centre 79 8 4 2 3 0 3 950
2020 Compliance, inspection and enforcement 82 7 8 0 0 0 3 85
2020 Communications or public affairs 85 8 2 1 0 0 4 400
2020 Access to information and privacy 85 11 2 0 0 2 0 60
2020 Security 78 9 2 3 4 2 2 260
2020 Science and technology 81 8 5 2 2 0 2 110
2020 Library services 70 5 16 5 5 0 0 20
2020 Legal services 90 5 0 0 0 0 5 20
2020 Administration and operations 81 8 3 2 2 1 4 2035
2020 Human resources 79 8 4 2 2 1 5 660
2020 Financial management 79 8 4 2 2 1 4 585
2020 Procurement 81 10 3 1 2 1 3 1375
2020 Real property 78 9 4 2 3 1 2 1410
2020 Material management 73 13 2 8 2 0 3 55
2020 Information management 81 9 3 2 1 0 3 270
2020 Information technology 77 10 4 2 3 1 3 465
2020 Internal audit 76 7 3 5 2 1 6 65
2020 Evaluation 71 11 14 4 0 0 0 25
2020 Data sciences 65 15 7 7 4 0 2 45
2020 Policy 77 9 8 1 3 0 2 180
2020 Project management 79 10 4 1 3 1 2 750
2020 Other services to the public 83 6 2 2 3 1 3 305
2020 None of the above 85 6 2 1 1 1 4 830
2019 Client contact centre 75 10 4 4 2 0 4 890
2019 Compliance, inspection and enforcement 82 12 4 1 1 0 0 100
2019 Communications or public affairs 78 9 3 3 3 0 4 390
2019 Access to information and privacy 67 6 11 9 3 0 3 65
2019 Security 75 8 6 3 5 1 1 230
2019 Science and technology 69 16 5 3 5 1 1 100
2019 Library services 69 23 4 0 4 0 0 25
2019 Legal services 81 7 4 0 4 0 4 25
2019 Administration and operations 75 10 6 3 3 1 3 1880
2019 Human resources 77 8 4 4 4 1 3 670
2019 Financial management 72 11 7 5 2 1 3 595
2019 Procurement 72 12 6 4 3 0 2 1245
2019 Real property 71 12 6 3 4 1 2 1305
2019 Material management 79 15 2 0 3 0 1 60
2019 Information management 77 8 6 4 3 0 3 245
2019 Information technology 71 12 5 3 3 1 5 450
2019 Internal audit 81 8 3 4 2 0 3 65
2019 Evaluation 54 27 4 3 4 0 8 25
2019 Data sciences 73 6 2 4 8 5 2 45
2019 Policy 69 14 6 5 4 0 2 160
2019 Project management 72 12 6 4 3 0 2 635
2019 Other services to the public 75 10 5 3 3 1 3 370
2019 None of the above 78 7 4 3 3 1 4 835

Question 73r. Overall, to what extent do the following factors cause you work-related stress? Issues with my co-worker(s)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 67 16 6 3 2 1 6 72 28 1015
2024 Intelligence analysts 70 18 6 3 1 0 2 72 28 55
2024 Compliance, inspection and enforcement 66 12 10 5 3 2 3 69 31 90
2024 Communications or public affairs 64 17 8 3 3 1 4 68 32 335
2024 Access to information and privacy 47 34 7 2 2 2 6 51 49 50
2024 Security 64 18 9 3 1 0 4 67 33 225
2024 Science and technology 58 22 13 2 3 0 1 59 41 100
2024 Library services 70 30 0 0 0 0 0 70 30 15
2024 Legal services 62 15 7 7 4 0 5 65 35 35
2024 Administration and operations 70 16 6 2 2 0 4 73 27 2120
2024 Human resources 64 18 5 3 3 0 6 68 32 695
2024 Financial management 60 22 7 3 3 1 5 64 36 530
2024 Procurement 66 19 6 3 2 0 4 69 31 1380
2024 Real property 61 24 8 2 2 0 3 63 37 1275
2024 Material management 57 30 4 4 4 0 0 57 43 45
2024 Information management 59 26 8 4 2 0 0 59 41 185
2024 Information technology 64 18 8 3 3 1 3 67 33 400
2024 Internal audit 72 16 5 0 4 0 3 74 26 55
2024 Evaluation 86 9 3 0 0 0 3 88 12 30
2024 Data sciences 71 17 3 3 3 1 2 73 27 60
2024 Policy 59 23 8 3 3 0 3 61 39 215
2024 Project management 63 20 7 2 3 1 5 67 33 725
2024 Other services to the public 70 15 5 2 0 1 7 76 24 350
2024 None of the above 70 14 6 2 2 1 6 75 25 830
2022 Client contact centre 71 14 5 2 1 1 5 825
2022 Compliance, inspection and enforcement 65 19 7 1 2 0 6 90
2022 Communications or public affairs 66 20 7 2 1 0 2 380
2022 Access to information and privacy 75 11 6 0 3 0 5 65
2022 Security 74 14 5 1 1 1 3 185
2022 Science and technology 71 17 5 2 2 1 2 105
2022 Library services 86 14 0 0 0 0 0 20
2022 Legal services 53 26 0 13 0 0 7 15
2022 Administration and operations 73 16 4 2 1 0 4 1650
2022 Human resources 73 16 3 2 1 0 4 565
2022 Financial management 71 17 4 2 1 0 4 520
2022 Procurement 71 16 6 3 1 0 3 1310
2022 Real property 67 19 5 3 1 0 3 1085
2022 Material management 65 19 5 4 5 0 2 40
2022 Information management 64 23 8 0 2 0 3 185
2022 Information technology 66 18 6 2 1 1 6 410
2022 Internal audit 74 18 4 2 0 0 3 60
2022 Evaluation 63 17 10 8 0 0 3 35
2022 Data sciences 69 11 13 4 2 0 0 45
2022 Policy 70 19 5 2 1 1 3 175
2022 Project management 69 21 5 2 1 0 2 680
2022 Other services to the public 74 15 4 2 3 0 4 305
2022 None of the above 74 15 3 1 1 1 5 605
2020 Client contact centre 76 12 6 3 2 0 2 950
2020 Compliance, inspection and enforcement 76 14 8 0 0 0 1 85
2020 Communications or public affairs 71 19 5 2 1 0 2 400
2020 Access to information and privacy 65 22 10 2 0 2 0 60
2020 Security 68 22 5 0 2 1 1 260
2020 Science and technology 77 15 4 3 0 0 1 105
2020 Library services 55 35 0 10 0 0 0 20
2020 Legal services 71 24 0 0 0 0 5 20
2020 Administration and operations 73 15 6 2 1 0 2 2035
2020 Human resources 75 14 7 1 1 0 3 660
2020 Financial management 70 15 8 2 1 0 3 585
2020 Procurement 76 15 5 2 1 0 2 1375
2020 Real property 68 20 6 2 2 0 2 1410
2020 Material management 64 15 13 5 2 0 2 50
2020 Information management 68 22 4 3 0 0 3 270
2020 Information technology 66 23 6 1 2 0 3 460
2020 Internal audit 61 24 3 5 3 2 3 65
2020 Evaluation 59 34 7 0 0 0 0 25
2020 Data sciences 54 20 20 2 2 0 2 45
2020 Policy 70 15 8 3 1 0 2 180
2020 Project management 68 21 6 3 0 0 2 755
2020 Other services to the public 77 12 6 2 1 0 2 305
2020 None of the above 76 14 5 2 1 1 3 835
2019 Client contact centre 65 20 7 3 2 0 2 890
2019 Compliance, inspection and enforcement 64 28 4 1 2 0 0 100
2019 Communications or public affairs 55 25 10 3 4 0 2 390
2019 Access to information and privacy 49 32 7 6 5 0 2 65
2019 Security 54 25 11 5 3 0 2 225
2019 Science and technology 53 32 7 3 4 0 1 100
2019 Library services 61 20 15 4 0 0 0 25
2019 Legal services 48 32 20 0 0 0 0 25
2019 Administration and operations 63 22 8 3 2 0 2 1875
2019 Human resources 68 17 8 4 2 0 1 670
2019 Financial management 60 21 10 3 2 0 3 595
2019 Procurement 65 22 8 3 2 0 1 1240
2019 Real property 59 25 8 4 2 0 1 1300
2019 Material management 51 31 14 3 2 0 0 60
2019 Information management 61 24 9 3 2 0 1 245
2019 Information technology 56 25 11 3 1 0 4 445
2019 Internal audit 64 17 15 3 2 0 0 65
2019 Evaluation 38 24 17 9 4 0 8 25
2019 Data sciences 58 21 6 4 6 2 2 45
2019 Policy 57 28 8 6 1 0 1 160
2019 Project management 57 27 9 4 1 0 2 635
2019 Other services to the public 66 20 7 2 1 0 4 365
2019 None of the above 65 21 7 2 2 1 2 835

Question 73s. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) with authority over me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 12 6 2 3 1 5 75 25 1010
2024 Intelligence analysts 66 17 10 3 1 0 3 68 32 55
2024 Compliance, inspection and enforcement 66 14 7 4 5 2 2 69 31 90
2024 Communications or public affairs 69 12 6 6 4 1 4 72 28 335
2024 Access to information and privacy 54 26 2 2 2 4 11 63 37 50
2024 Security 67 16 8 3 3 0 2 69 31 220
2024 Science and technology 58 16 11 6 8 0 1 59 41 100
2024 Library services 36 18 27 11 8 0 0 36 64 15
2024 Legal services 46 13 17 8 11 0 5 48 52 35
2024 Administration and operations 70 13 7 3 4 1 4 73 27 2115
2024 Human resources 68 11 6 4 5 0 5 72 28 695
2024 Financial management 63 15 8 4 6 0 4 66 34 530
2024 Procurement 65 15 6 4 5 1 3 68 32 1380
2024 Real property 61 18 10 4 5 0 3 62 38 1270
2024 Material management 64 17 8 4 4 0 3 66 34 45
2024 Information management 58 22 10 4 4 0 1 59 41 185
2024 Information technology 66 14 6 5 5 1 4 69 31 400
2024 Internal audit 66 14 5 2 10 0 3 68 32 55
2024 Evaluation 77 11 7 2 0 0 3 79 21 30
2024 Data sciences 65 23 5 3 1 1 2 67 33 60
2024 Policy 57 15 14 5 7 0 2 59 41 215
2024 Project management 66 17 5 3 6 1 3 68 32 730
2024 Other services to the public 73 11 4 2 3 1 7 78 22 345
2024 None of the above 71 12 4 3 4 1 5 75 25 830
2022 Client contact centre 72 11 4 3 4 1 5 820
2022 Compliance, inspection and enforcement 66 13 9 3 2 0 7 90
2022 Communications or public affairs 70 15 7 3 4 0 2 380
2022 Access to information and privacy 81 11 2 0 3 0 3 65
2022 Security 66 17 6 5 4 1 1 185
2022 Science and technology 62 19 8 6 3 1 2 105
2022 Library services 69 17 10 0 4 0 0 20
2022 Legal services 61 18 0 13 0 0 7 15
2022 Administration and operations 73 13 6 2 3 1 4 1650
2022 Human resources 69 15 5 4 3 0 4 565
2022 Financial management 72 11 6 4 3 1 4 515
2022 Procurement 69 14 7 3 3 1 3 1310
2022 Real property 68 17 7 3 3 0 2 1080
2022 Material management 72 9 7 9 3 0 0 40
2022 Information management 69 15 6 5 2 0 2 185
2022 Information technology 66 15 7 3 3 1 6 410
2022 Internal audit 68 19 7 2 2 0 3 60
2022 Evaluation 60 10 18 8 3 0 3 35
2022 Data sciences 75 7 7 6 5 0 2 45
2022 Policy 63 18 8 3 3 1 4 175
2022 Project management 67 17 6 4 3 0 2 680
2022 Other services to the public 73 10 5 4 5 0 3 305
2022 None of the above 73 12 3 2 4 1 5 605
2020 Client contact centre 74 11 6 3 3 0 2 950
2020 Compliance, inspection and enforcement 77 11 8 1 0 0 3 85
2020 Communications or public affairs 77 11 6 3 1 0 2 400
2020 Access to information and privacy 68 19 3 3 6 0 0 60
2020 Security 62 16 10 4 7 1 1 260
2020 Science and technology 77 8 6 6 2 0 1 110
2020 Library services 29 30 10 25 5 0 0 20
2020 Legal services 86 5 0 5 0 0 5 20
2020 Administration and operations 73 13 7 3 2 0 2 2040
2020 Human resources 73 12 6 2 3 0 3 660
2020 Financial management 72 12 7 4 2 0 3 580
2020 Procurement 73 15 6 2 2 0 1 1380
2020 Real property 68 16 7 4 4 0 1 1415
2020 Material management 65 16 11 3 3 0 2 50
2020 Information management 69 17 4 3 3 0 3 270
2020 Information technology 70 16 6 3 3 1 2 460
2020 Internal audit 65 15 10 6 1 0 3 70
2020 Evaluation 66 20 11 0 4 0 0 25
2020 Data sciences 60 16 13 7 3 0 2 45
2020 Policy 64 15 10 6 4 0 1 180
2020 Project management 68 15 7 4 3 0 2 750
2020 Other services to the public 76 11 4 4 3 1 1 305
2020 None of the above 77 10 5 2 2 1 2 830
2019 Client contact centre 68 15 8 3 3 0 2 890
2019 Compliance, inspection and enforcement 68 17 8 5 2 0 0 100
2019 Communications or public affairs 68 14 7 4 4 0 2 390
2019 Access to information and privacy 67 9 11 5 6 0 2 65
2019 Security 56 18 11 9 5 0 1 225
2019 Science and technology 61 23 5 7 4 0 1 100
2019 Library services 53 24 11 5 7 0 0 25
2019 Legal services 60 26 7 3 4 0 0 25
2019 Administration and operations 66 16 9 4 4 0 1 1875
2019 Human resources 66 14 9 5 4 0 1 670
2019 Financial management 61 18 10 5 3 0 2 595
2019 Procurement 66 18 7 5 4 0 1 1230
2019 Real property 59 20 10 5 5 1 1 1300
2019 Material management 67 23 7 0 3 0 0 60
2019 Information management 71 12 9 3 2 0 2 240
2019 Information technology 62 20 6 4 4 0 3 445
2019 Internal audit 68 9 11 6 4 0 2 65
2019 Evaluation 48 24 12 0 12 0 4 25
2019 Data sciences 64 5 15 6 6 2 2 45
2019 Policy 62 18 7 6 8 0 0 160
2019 Project management 60 22 8 6 4 0 2 630
2019 Other services to the public 72 12 5 5 3 0 3 365
2019 None of the above 68 14 7 4 4 1 2 830

Question 73t. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) working for me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 65 6 3 2 1 1 23 85 15 1010
2024 Intelligence analysts 68 9 0 0 0 0 23 89 11 55
2024 Compliance, inspection and enforcement 48 9 6 2 0 2 33 73 27 90
2024 Communications or public affairs 54 6 4 5 1 0 29 76 24 335
2024 Access to information and privacy 51 8 5 4 0 2 31 75 25 50
2024 Security 63 8 6 3 1 0 19 78 22 225
2024 Science and technology 50 8 9 3 2 0 28 69 31 100
2024 Library services 57 6 11 0 0 0 26 77 23 15
2024 Legal services 60 4 6 2 0 0 27 83 17 35
2024 Administration and operations 60 9 4 2 1 0 24 79 21 2115
2024 Human resources 58 10 4 2 2 0 24 77 23 695
2024 Financial management 59 13 8 2 2 0 16 70 30 535
2024 Procurement 60 11 5 2 2 0 20 75 25 1385
2024 Real property 57 13 7 2 1 0 19 71 29 1275
2024 Material management 56 20 5 0 2 0 17 68 32 45
2024 Information management 60 11 4 2 2 0 21 76 24 185
2024 Information technology 63 13 4 1 1 0 17 77 23 395
2024 Internal audit 48 17 3 1 4 0 27 65 35 55
2024 Evaluation 76 7 0 0 0 0 17 92 8 30
2024 Data sciences 72 5 2 0 4 1 16 86 14 60
2024 Policy 59 13 3 1 3 0 22 75 25 215
2024 Project management 63 14 5 1 1 0 16 76 24 730
2024 Other services to the public 67 6 3 0 1 1 22 87 13 345
2024 None of the above 62 7 3 1 1 1 25 84 16 830
2022 Client contact centre 64 7 4 1 1 1 22 825
2022 Compliance, inspection and enforcement 61 9 4 0 1 0 24 90
2022 Communications or public affairs 61 8 2 2 1 0 25 380
2022 Access to information and privacy 75 7 2 3 0 0 12 65
2022 Security 65 13 3 2 1 1 16 190
2022 Science and technology 59 14 5 2 2 0 17 105
2022 Library services 69 4 5 0 0 0 22 20
2022 Legal services 61 6 13 0 0 0 21 15
2022 Administration and operations 63 9 4 1 1 1 22 1650
2022 Human resources 63 11 3 1 0 0 20 560
2022 Financial management 65 12 5 1 1 1 16 515
2022 Procurement 63 11 5 2 1 0 17 1310
2022 Real property 62 13 4 2 1 0 17 1085
2022 Material management 75 11 2 0 2 0 10 40
2022 Information management 65 12 3 1 0 0 18 185
2022 Information technology 66 9 4 2 1 1 17 415
2022 Internal audit 65 11 5 1 0 0 18 60
2022 Evaluation 57 10 10 4 3 0 16 35
2022 Data sciences 62 6 6 2 2 0 22 45
2022 Policy 65 9 5 0 0 0 21 175
2022 Project management 63 13 5 1 1 0 17 685
2022 Other services to the public 70 5 3 1 0 0 21 305
2022 None of the above 64 7 3 1 1 1 24 605
2020 Client contact centre 70 8 3 2 1 0 17 950
2020 Compliance, inspection and enforcement 74 7 2 1 0 1 14 80
2020 Communications or public affairs 62 9 3 1 0 0 25 400
2020 Access to information and privacy 69 5 0 5 0 0 21 60
2020 Security 52 17 5 1 2 2 21 260
2020 Science and technology 61 10 3 0 1 1 24 110
2020 Library services 51 15 5 5 0 0 25 20
2020 Legal services 67 5 0 0 0 0 28 20
2020 Administration and operations 64 9 4 2 1 0 21 2045
2020 Human resources 65 11 5 1 1 0 17 665
2020 Financial management 65 10 6 2 1 0 16 585
2020 Procurement 66 11 4 2 1 1 16 1380
2020 Real property 64 12 5 2 1 0 16 1415
2020 Material management 60 13 6 2 5 0 14 55
2020 Information management 65 9 3 2 1 0 20 265
2020 Information technology 59 16 7 1 1 0 16 465
2020 Internal audit 60 18 1 1 1 0 18 70
2020 Evaluation 59 3 0 0 3 4 31 25
2020 Data sciences 49 20 11 4 2 0 14 45
2020 Policy 60 14 3 2 1 1 20 180
2020 Project management 61 14 4 2 0 0 17 760
2020 Other services to the public 68 8 1 1 0 1 21 305
2020 None of the above 67 7 3 1 0 1 22 835
2019 Client contact centre 65 9 3 2 1 0 20 890
2019 Compliance, inspection and enforcement 64 14 4 2 0 0 17 100
2019 Communications or public affairs 58 9 5 2 1 0 25 390
2019 Access to information and privacy 64 9 5 0 3 0 19 65
2019 Security 57 12 4 3 1 0 23 225
2019 Science and technology 63 14 3 3 2 0 16 100
2019 Library services 72 11 4 0 0 0 13 25
2019 Legal services 48 17 7 0 3 0 24 25
2019 Administration and operations 61 10 4 2 1 1 22 1865
2019 Human resources 66 8 4 2 1 0 19 670
2019 Financial management 60 12 5 2 2 0 18 595
2019 Procurement 61 12 5 2 1 0 19 1240
2019 Real property 57 15 6 3 1 0 19 1295
2019 Material management 67 16 6 2 2 0 7 55
2019 Information management 62 11 5 1 1 0 20 245
2019 Information technology 59 17 5 3 1 0 15 450
2019 Internal audit 71 10 3 4 0 0 11 65
2019 Evaluation 68 8 8 0 0 0 16 25
2019 Data sciences 58 12 4 0 4 2 19 45
2019 Policy 53 14 7 4 0 0 23 160
2019 Project management 59 16 5 3 0 0 16 630
2019 Other services to the public 65 7 3 0 1 0 24 365
2019 None of the above 65 6 3 0 1 1 24 830

Question 73u. Overall, to what extent do the following factors cause you work-related stress? Issues with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 72 10 4 2 2 1 9 80 20 1005
2024 Intelligence analysts 76 17 2 0 0 0 5 80 20 55
2024 Compliance, inspection and enforcement 58 13 15 4 2 2 6 63 37 90
2024 Communications or public affairs 72 13 3 1 1 1 11 81 19 335
2024 Access to information and privacy 50 28 3 0 0 2 16 62 38 50
2024 Security 65 18 9 2 1 0 5 69 31 225
2024 Science and technology 60 16 9 4 2 0 9 65 35 100
2024 Library services 76 12 0 5 7 0 0 76 24 15
2024 Legal services 74 13 2 3 4 0 3 76 24 35
2024 Administration and operations 74 12 5 1 1 0 8 81 19 2115
2024 Human resources 73 11 3 2 1 1 8 80 20 695
2024 Financial management 70 14 4 1 1 0 9 77 23 530
2024 Procurement 64 17 9 3 2 0 5 67 33 1380
2024 Real property 63 20 7 2 2 0 6 67 33 1275
2024 Material management 54 31 8 2 2 0 3 56 44 45
2024 Information management 73 18 5 0 1 0 2 74 26 185
2024 Information technology 71 12 4 3 1 1 8 78 22 400
2024 Internal audit 58 17 2 4 3 0 17 70 30 55
2024 Evaluation 80 3 3 0 4 0 10 89 11 30
2024 Data sciences 77 10 2 1 2 1 7 84 16 60
2024 Policy 68 16 5 2 3 0 6 73 27 215
2024 Project management 65 17 9 1 2 0 5 69 31 730
2024 Other services to the public 76 11 2 1 1 1 8 83 17 345
2024 None of the above 72 11 4 1 2 1 9 80 20 830
2022 Client contact centre 71 12 5 2 1 1 9 825
2022 Compliance, inspection and enforcement 66 17 6 0 1 0 10 90
2022 Communications or public affairs 73 12 3 3 1 1 6 375
2022 Access to information and privacy 81 14 0 1 2 0 1 65
2022 Security 72 16 5 1 0 1 5 190
2022 Science and technology 70 18 6 3 1 0 2 105
2022 Library services 85 10 0 0 0 0 5 20
2022 Legal services 62 18 5 0 0 0 14 15
2022 Administration and operations 76 12 3 1 0 1 6 1640
2022 Human resources 77 12 4 1 1 0 5 560
2022 Financial management 75 13 4 2 0 0 6 520
2022 Procurement 67 17 9 2 1 0 4 1305
2022 Real property 68 17 7 2 1 1 4 1085
2022 Material management 68 25 4 0 3 0 0 40
2022 Information management 79 12 3 1 0 0 5 185
2022 Information technology 70 13 5 1 1 2 8 415
2022 Internal audit 73 12 5 0 0 0 9 60
2022 Evaluation 71 13 8 3 0 0 5 35
2022 Data sciences 72 6 6 4 2 0 11 45
2022 Policy 73 12 6 2 1 1 6 175
2022 Project management 63 20 8 2 1 0 5 685
2022 Other services to the public 75 12 5 0 1 0 6 305
2022 None of the above 75 11 2 1 2 1 8 610
2020 Client contact centre 73 12 6 2 2 0 4 950
2020 Compliance, inspection and enforcement 83 11 2 0 1 0 3 85
2020 Communications or public affairs 78 12 4 1 1 0 4 400
2020 Access to information and privacy 68 13 6 2 0 2 10 60
2020 Security 69 21 3 2 1 1 3 265
2020 Science and technology 67 23 3 1 1 0 5 110
2020 Library services 85 15 0 0 0 0 0 20
2020 Legal services 65 20 0 0 0 0 15 20
2020 Administration and operations 75 15 5 1 1 0 3 2050
2020 Human resources 79 10 4 1 1 0 4 670
2020 Financial management 77 14 3 1 1 0 5 585
2020 Procurement 64 20 10 3 1 1 2 1385
2020 Real property 64 22 8 2 1 0 2 1425
2020 Material management 70 22 5 2 0 0 2 55
2020 Information management 77 14 1 1 1 0 5 270
2020 Information technology 73 15 6 1 1 0 4 465
2020 Internal audit 74 13 3 1 1 0 7 70
2020 Evaluation 69 21 4 7 0 0 0 25
2020 Data sciences 73 20 2 0 2 0 2 45
2020 Policy 78 11 4 2 1 1 4 180
2020 Project management 63 20 10 3 2 0 2 755
2020 Other services to the public 73 16 3 2 2 1 4 305
2020 None of the above 77 11 4 1 1 1 5 835
2019 Client contact centre 69 14 7 2 1 0 5 895
2019 Compliance, inspection and enforcement 66 26 3 2 1 0 2 100
2019 Communications or public affairs 73 14 3 2 1 0 7 390
2019 Access to information and privacy 65 16 6 1 5 0 7 65
2019 Security 70 17 6 2 1 0 3 225
2019 Science and technology 65 23 6 2 1 0 3 100
2019 Library services 89 11 0 0 0 0 0 25
2019 Legal services 65 16 7 0 0 0 12 25
2019 Administration and operations 74 14 4 2 1 0 5 1870
2019 Human resources 77 12 5 1 0 0 4 670
2019 Financial management 73 14 5 1 1 0 6 600
2019 Procurement 62 21 8 4 2 0 2 1245
2019 Real property 64 19 9 2 1 1 4 1295
2019 Material management 64 28 4 2 2 0 0 60
2019 Information management 75 12 3 1 1 0 7 245
2019 Information technology 66 18 6 2 1 0 7 450
2019 Internal audit 71 18 4 1 0 0 4 65
2019 Evaluation 65 15 4 3 0 0 12 25
2019 Data sciences 75 6 6 4 0 2 6 45
2019 Policy 74 14 6 2 1 0 4 160
2019 Project management 58 22 11 5 1 0 3 630
2019 Other services to the public 73 13 5 2 1 0 7 365
2019 None of the above 75 12 4 1 0 0 7 830

Question 73v. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 19 9 6 9 1 6 54 46 1015
2024 Intelligence analysts 57 26 7 1 8 0 2 58 42 55
2024 Compliance, inspection and enforcement 57 20 7 8 5 2 2 59 41 90
2024 Communications or public affairs 52 21 10 6 6 1 4 55 45 335
2024 Access to information and privacy 52 11 16 6 3 2 9 59 41 50
2024 Security 62 20 8 4 3 0 3 64 36 225
2024 Science and technology 53 20 11 5 7 2 2 56 44 100
2024 Library services 36 27 16 11 4 0 6 38 62 15
2024 Legal services 59 22 2 2 7 2 6 64 36 35
2024 Administration and operations 55 16 10 6 9 1 4 58 42 2120
2024 Human resources 56 16 7 5 10 1 6 60 40 695
2024 Financial management 56 17 10 4 8 0 5 59 41 530
2024 Procurement 58 19 7 5 6 1 4 61 39 1385
2024 Real property 56 19 11 3 5 1 4 59 41 1275
2024 Material management 61 21 5 5 6 2 0 63 37 45
2024 Information management 53 22 11 6 7 1 2 54 46 185
2024 Information technology 57 19 8 5 4 2 4 61 39 400
2024 Internal audit 54 15 8 2 8 0 14 63 37 55
2024 Evaluation 61 19 9 6 2 0 2 63 37 30
2024 Data sciences 55 23 14 3 4 0 1 56 44 60
2024 Policy 62 18 7 2 4 0 6 66 34 215
2024 Project management 59 20 9 4 5 1 3 61 39 730
2024 Other services to the public 56 14 9 6 9 0 7 60 40 350
2024 None of the above 54 14 9 6 9 1 6 58 42 830
2022 Client contact centre 65 14 6 4 4 1 6 825
2022 Compliance, inspection and enforcement 75 12 4 1 4 0 4 90
2022 Communications or public affairs 74 11 5 1 3 1 4 380
2022 Access to information and privacy 67 17 6 1 3 0 6 65
2022 Security 75 16 2 1 0 0 5 190
2022 Science and technology 69 12 8 2 2 1 6 105
2022 Library services 70 19 0 6 0 0 5 20
2022 Legal services 80 6 0 0 0 0 14 15
2022 Administration and operations 71 13 7 2 4 1 4 1650
2022 Human resources 74 11 5 2 3 0 4 565
2022 Financial management 73 13 4 2 3 0 5 520
2022 Procurement 74 12 4 3 3 1 3 1315
2022 Real property 74 13 5 2 2 1 3 1090
2022 Material management 76 10 10 4 0 0 0 40
2022 Information management 67 19 6 3 3 0 2 185
2022 Information technology 71 13 5 1 4 0 7 410
2022 Internal audit 65 18 9 1 0 1 6 60
2022 Evaluation 63 14 10 5 5 0 3 35
2022 Data sciences 68 14 4 4 8 0 2 45
2022 Policy 75 14 3 3 2 0 3 175
2022 Project management 71 15 5 3 2 0 4 685
2022 Other services to the public 73 12 5 3 3 1 4 305
2022 None of the above 73 12 3 3 3 1 5 610
2020 Client contact centre 60 15 9 6 7 0 2 955
2020 Compliance, inspection and enforcement 71 20 4 0 2 0 3 85
2020 Communications or public affairs 76 12 6 1 2 0 3 400
2020 Access to information and privacy 74 8 11 3 0 0 3 60
2020 Security 72 12 7 4 3 1 1 260
2020 Science and technology 71 14 4 8 1 0 2 110
2020 Library services 75 10 5 5 0 0 5 20
2020 Legal services 62 14 0 5 0 5 14 20
2020 Administration and operations 66 16 7 4 4 0 3 2050
2020 Human resources 69 14 8 4 4 0 2 670
2020 Financial management 69 15 5 4 4 0 3 585
2020 Procurement 73 15 6 2 2 0 1 1385
2020 Real property 70 17 5 3 2 0 2 1425
2020 Material management 64 11 13 7 3 0 2 55
2020 Information management 64 19 8 4 4 0 2 270
2020 Information technology 72 15 6 2 1 1 2 465
2020 Internal audit 68 21 9 0 0 0 1 65
2020 Evaluation 83 10 0 7 0 0 0 25
2020 Data sciences 51 29 4 7 3 2 4 45
2020 Policy 80 7 6 3 2 0 2 180
2020 Project management 72 18 4 3 1 1 2 750
2020 Other services to the public 67 16 5 4 6 0 1 305
2020 None of the above 69 14 7 3 4 0 3 830
2019 Client contact centre 63 13 8 5 9 0 3 895
2019 Compliance, inspection and enforcement 77 11 4 1 5 0 1 100
2019 Communications or public affairs 78 10 4 3 2 0 3 390
2019 Access to information and privacy 70 10 4 4 7 0 6 60
2019 Security 71 12 6 2 4 0 4 230
2019 Science and technology 61 22 6 6 1 0 4 100
2019 Library services 75 17 0 0 8 0 0 25
2019 Legal services 62 30 0 3 0 0 4 25
2019 Administration and operations 63 15 8 5 5 1 3 1880
2019 Human resources 74 11 4 3 5 1 3 670
2019 Financial management 71 12 6 4 4 0 4 600
2019 Procurement 71 14 7 3 4 0 2 1240
2019 Real property 73 13 5 2 3 1 2 1300
2019 Material management 73 14 8 3 2 0 0 55
2019 Information management 66 17 9 2 2 0 4 245
2019 Information technology 77 12 4 0 2 1 4 450
2019 Internal audit 75 12 6 1 3 0 3 65
2019 Evaluation 68 15 5 0 0 0 12 25
2019 Data sciences 79 11 2 2 2 2 2 45
2019 Policy 77 11 2 4 2 0 4 160
2019 Project management 72 16 4 3 2 0 3 635
2019 Other services to the public 65 11 9 7 5 0 3 365
2019 None of the above 65 14 8 5 5 1 2 835

Question 73w. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 23 11 4 3 1 6 56 44 1015
2024 Intelligence analysts 57 30 6 0 6 0 1 58 42 55
2024 Compliance, inspection and enforcement 44 25 23 2 3 2 2 46 54 90
2024 Communications or public affairs 43 25 16 9 5 0 1 43 57 335
2024 Access to information and privacy 48 22 10 11 1 0 8 52 48 50
2024 Security 46 30 9 5 6 0 3 48 52 225
2024 Science and technology 47 21 11 6 10 0 4 49 51 100
2024 Library services 59 11 13 7 4 0 6 62 38 15
2024 Legal services 57 19 10 2 4 4 3 61 39 35
2024 Administration and operations 51 25 12 4 3 1 4 53 47 2120
2024 Human resources 46 29 11 6 5 0 3 48 52 695
2024 Financial management 46 26 14 4 3 0 6 49 51 530
2024 Procurement 50 26 13 4 3 0 3 52 48 1385
2024 Real property 44 29 16 5 4 0 3 46 54 1280
2024 Material management 49 31 13 7 0 0 0 49 51 45
2024 Information management 43 31 17 5 4 0 0 43 57 185
2024 Information technology 47 28 10 6 4 1 4 50 50 400
2024 Internal audit 44 22 9 1 3 3 17 56 44 55
2024 Evaluation 74 2 9 5 7 0 3 76 24 30
2024 Data sciences 51 27 11 5 1 1 3 53 47 60
2024 Policy 51 25 13 5 2 0 3 53 47 215
2024 Project management 52 25 12 4 3 1 3 54 46 730
2024 Other services to the public 54 27 10 3 3 0 3 55 45 350
2024 None of the above 50 25 12 5 3 1 5 53 47 830
2022 Client contact centre 55 23 12 3 2 1 5 825
2022 Compliance, inspection and enforcement 55 21 8 4 4 0 7 90
2022 Communications or public affairs 43 27 18 7 3 0 2 380
2022 Access to information and privacy 58 20 11 3 6 0 1 65
2022 Security 56 23 12 2 2 0 5 190
2022 Science and technology 52 28 14 3 2 0 2 105
2022 Library services 46 24 25 0 0 0 5 20
2022 Legal services 69 11 0 13 0 0 7 15
2022 Administration and operations 52 23 13 4 4 1 3 1650
2022 Human resources 51 27 12 4 3 0 3 565
2022 Financial management 49 27 14 4 3 0 2 520
2022 Procurement 49 27 15 4 2 0 3 1315
2022 Real property 51 25 14 4 3 0 3 1090
2022 Material management 46 28 13 9 3 0 0 40
2022 Information management 49 23 17 8 1 0 1 185
2022 Information technology 51 26 12 4 3 0 4 410
2022 Internal audit 45 28 18 2 0 0 7 60
2022 Evaluation 49 25 18 3 0 0 5 35
2022 Data sciences 52 27 15 0 2 2 2 45
2022 Policy 46 26 16 6 3 0 3 175
2022 Project management 53 27 11 4 3 0 2 685
2022 Other services to the public 58 21 11 4 3 0 2 305
2022 None of the above 54 24 12 4 3 1 3 610
2020 Client contact centre 51 24 16 5 2 0 1 950
2020 Compliance, inspection and enforcement 47 35 13 3 1 0 1 85
2020 Communications or public affairs 40 31 18 8 2 0 1 400
2020 Access to information and privacy 52 29 8 6 3 0 2 60
2020 Security 49 28 13 7 3 0 1 260
2020 Science and technology 41 33 14 8 3 0 2 110
2020 Library services 45 35 10 10 0 0 0 20
2020 Legal services 67 14 14 0 0 0 5 20
2020 Administration and operations 44 29 16 6 3 0 1 2055
2020 Human resources 46 25 20 5 2 0 1 670
2020 Financial management 46 29 17 5 2 0 2 585
2020 Procurement 46 29 16 5 2 0 1 1385
2020 Real property 47 27 17 6 2 0 1 1425
2020 Material management 45 37 10 3 3 0 2 55
2020 Information management 44 29 16 7 2 0 1 270
2020 Information technology 50 30 13 4 2 0 1 465
2020 Internal audit 38 37 18 6 0 0 1 70
2020 Evaluation 41 41 11 7 0 0 0 25
2020 Data sciences 38 34 14 9 0 0 5 45
2020 Policy 40 33 18 4 3 0 1 180
2020 Project management 45 30 14 6 3 0 1 755
2020 Other services to the public 46 29 12 9 4 0 1 305
2020 None of the above 46 28 17 5 3 0 1 835
2019 Client contact centre 60 20 11 4 2 0 2 890
2019 Compliance, inspection and enforcement 63 20 17 0 1 0 0 100
2019 Communications or public affairs 47 25 20 6 2 0 1 390
2019 Access to information and privacy 59 19 9 5 5 0 3 65
2019 Security 61 22 9 3 4 0 2 225
2019 Science and technology 52 26 13 6 2 0 1 100
2019 Library services 48 33 9 4 6 0 0 25
2019 Legal services 56 29 4 3 0 0 8 25
2019 Administration and operations 57 25 12 3 2 0 1 1880
2019 Human resources 58 21 12 4 2 0 2 670
2019 Financial management 56 23 13 4 1 0 2 595
2019 Procurement 55 27 11 4 2 0 1 1240
2019 Real property 57 25 11 3 2 0 2 1295
2019 Material management 52 35 9 4 0 0 0 60
2019 Information management 57 24 11 3 2 0 3 245
2019 Information technology 57 23 11 3 3 1 3 445
2019 Internal audit 60 27 8 3 1 0 2 65
2019 Evaluation 58 23 8 0 7 0 4 25
2019 Data sciences 61 23 7 2 4 2 0 45
2019 Policy 46 34 14 1 2 0 1 160
2019 Project management 53 30 9 5 1 0 2 635
2019 Other services to the public 55 23 13 5 1 0 2 365
2019 None of the above 58 23 11 4 2 0 2 830

Question 74. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 15 32 35 10 5 0 1 48 16 1020
2024 Intelligence analysts 5 40 34 14 8 0 0 44 22 55
2024 Compliance, inspection and enforcement 8 22 52 12 4 2 0 30 16 90
2024 Communications or public affairs 5 26 44 15 10 0 1 31 25 335
2024 Access to information and privacy 16 30 38 11 5 0 0 46 16 50
2024 Security 12 27 37 13 10 1 0 39 23 225
2024 Science and technology 5 41 37 15 2 0 1 46 17 100
2024 Library services 13 14 20 42 11 0 0 27 53 15
2024 Legal services 13 21 29 21 16 0 0 34 37 35
2024 Administration and operations 12 31 36 12 7 0 0 44 19 2125
2024 Human resources 9 30 39 15 8 0 0 39 23 695
2024 Financial management 8 28 39 16 8 0 0 37 24 530
2024 Procurement 7 28 43 15 7 0 0 35 22 1390
2024 Real property 7 26 44 15 7 0 0 33 22 1285
2024 Material management 7 42 37 7 7 0 0 48 15 45
2024 Information management 16 36 34 13 2 0 0 52 15 185
2024 Information technology 13 28 38 13 8 0 0 41 21 400
2024 Internal audit 6 31 37 20 7 0 0 37 26 55
2024 Evaluation 0 51 41 7 0 0 0 51 7 30
2024 Data sciences 16 40 27 8 9 0 0 56 17 60
2024 Policy 5 27 46 12 10 1 0 32 22 215
2024 Project management 8 29 38 17 8 1 0 37 25 730
2024 Other services to the public 13 36 35 10 4 0 2 50 14 350
2024 None of the above 11 28 41 11 8 1 0 39 20 835
2022 Client contact centre 16 34 35 10 4 0 1 50 14 830
2022 Compliance, inspection and enforcement 10 48 36 4 2 0 0 58 6 90
2022 Communications or public affairs 9 30 42 12 8 0 0 39 19 380
2022 Access to information and privacy 15 36 41 6 1 0 2 51 7 65
2022 Security 14 32 37 11 4 1 1 47 16 190
2022 Science and technology 6 29 41 18 6 0 0 35 23 105
2022 Library services 0 45 44 6 5 0 0 45 11 20
2022 Legal services 12 56 20 5 6 0 0 68 12 15
2022 Administration and operations 16 33 36 10 4 0 0 49 15 1650
2022 Human resources 13 30 40 12 5 0 0 43 17 565
2022 Financial management 10 36 40 10 4 0 0 46 14 520
2022 Procurement 12 30 40 13 5 0 0 42 18 1315
2022 Real property 10 32 39 14 5 0 0 42 19 1090
2022 Material management 14 34 34 12 6 0 0 48 18 40
2022 Information management 13 42 33 8 4 0 0 56 12 185
2022 Information technology 13 34 33 13 6 0 0 48 19 415
2022 Internal audit 14 41 36 7 2 0 0 55 9 60
2022 Evaluation 2 33 45 11 10 0 0 34 21 35
2022 Data sciences 18 33 28 18 2 0 0 51 21 45
2022 Policy 6 33 41 13 6 0 0 39 20 175
2022 Project management 10 34 37 13 5 0 0 45 19 685
2022 Other services to the public 16 33 33 13 5 0 0 49 18 305
2022 None of the above 12 33 33 13 7 1 1 46 21 605
2020 Client contact centre 23 34 31 8 4 0 0 57 12 955
2020 Compliance, inspection and enforcement 14 45 31 8 1 0 0 60 9 85
2020 Communications or public affairs 11 32 38 14 5 0 0 43 20 400
2020 Access to information and privacy 20 32 35 9 3 0 0 52 13 60
2020 Security 12 42 30 13 3 0 0 54 16 260
2020 Science and technology 13 34 29 20 4 0 0 46 24 110
2020 Library services 5 40 30 15 10 0 0 45 25 20
2020 Legal services 40 10 45 0 0 0 5 52 0 20
2020 Administration and operations 19 36 33 9 3 0 0 55 12 2050
2020 Human resources 16 35 33 12 3 0 0 51 15 670
2020 Financial management 15 37 35 10 2 0 1 53 13 590
2020 Procurement 15 34 34 13 3 0 0 50 16 1390
2020 Real property 16 34 35 11 4 0 0 50 15 1430
2020 Material management 23 32 33 8 3 0 0 55 11 55
2020 Information management 25 37 30 4 4 0 1 62 8 270
2020 Information technology 17 35 33 10 4 0 0 53 14 465
2020 Internal audit 15 32 40 6 7 0 0 47 13 70
2020 Evaluation 17 34 32 10 7 0 0 51 17 25
2020 Data sciences 20 24 32 22 2 0 0 44 25 45
2020 Policy 11 33 36 14 6 0 0 44 20 180
2020 Project management 15 32 35 14 4 0 0 47 18 760
2020 Other services to the public 19 36 30 11 4 0 0 55 15 305
2020 None of the above 16 31 34 14 4 1 0 48 18 835
2019 Client contact centre 22 31 33 10 3 0 1 54 13 900
2019 Compliance, inspection and enforcement 21 34 31 11 3 0 0 55 14 100
2019 Communications or public affairs 11 34 35 14 5 0 0 46 19 390
2019 Access to information and privacy 16 37 31 11 3 0 2 55 14 65
2019 Security 17 38 29 12 3 1 0 56 15 230
2019 Science and technology 10 36 38 11 5 0 0 46 16 100
2019 Library services 19 37 32 4 7 0 0 57 12 25
2019 Legal services 15 40 31 10 3 0 0 55 14 25
2019 Administration and operations 20 34 32 10 3 0 0 54 14 1890
2019 Human resources 17 36 32 11 4 0 0 53 15 670
2019 Financial management 16 33 35 13 3 0 0 49 16 595
2019 Procurement 18 35 32 12 3 0 0 53 16 1240
2019 Real property 15 32 35 14 4 0 0 47 18 1305
2019 Material management 13 61 17 7 1 0 0 74 9 60
2019 Information management 22 39 27 9 2 0 0 62 11 245
2019 Information technology 21 29 34 12 3 0 0 50 15 450
2019 Internal audit 17 36 38 9 0 0 0 53 9 65
2019 Evaluation 12 40 32 8 7 0 0 53 15 25
2019 Data sciences 31 38 17 12 2 0 0 69 15 45
2019 Policy 12 37 34 13 4 0 0 50 17 160
2019 Project management 14 28 39 14 5 0 0 42 19 635
2019 Other services to the public 18 39 28 10 5 0 0 57 15 365
2019 None of the above 19 30 33 13 5 0 0 50 18 840

Question 75. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 8 18 39 22 11 1 2 33 27 1015
2024 Intelligence analysts 5 15 33 30 16 0 0 47 21 55
2024 Compliance, inspection and enforcement 6 26 37 20 9 2 0 30 33 90
2024 Communications or public affairs 11 22 42 15 9 0 1 24 33 335
2024 Access to information and privacy 0 28 46 16 8 0 3 24 29 50
2024 Security 14 20 33 19 13 0 1 32 35 225
2024 Science and technology 9 17 35 24 14 0 1 38 27 95
2024 Library services 26 28 17 22 0 7 0 24 57 15
2024 Legal services 26 23 26 2 23 0 0 25 49 35
2024 Administration and operations 11 21 39 19 10 0 1 29 32 2125
2024 Human resources 14 21 38 19 8 0 0 27 34 695
2024 Financial management 12 23 38 18 8 0 0 26 35 535
2024 Procurement 14 21 41 18 6 0 0 25 35 1390
2024 Real property 13 25 37 18 6 0 0 25 38 1275
2024 Material management 11 20 38 20 11 0 0 31 31 45
2024 Information management 7 20 36 22 15 0 0 37 27 185
2024 Information technology 14 18 38 18 11 1 1 30 32 400
2024 Internal audit 8 28 31 23 7 0 2 31 37 55
2024 Evaluation 5 12 63 12 8 0 0 21 16 30
2024 Data sciences 12 20 23 20 24 1 0 44 33 60
2024 Policy 14 19 44 17 5 0 0 22 34 215
2024 Project management 12 24 39 18 7 0 0 25 36 730
2024 Other services to the public 6 17 41 20 12 1 2 33 25 345
2024 None of the above 11 20 37 18 12 1 0 30 32 830
2022 Client contact centre 7 15 37 23 17 0 1 40 22 825
2022 Compliance, inspection and enforcement 6 12 43 26 12 0 1 39 18 90
2022 Communications or public affairs 10 16 36 25 12 0 0 37 26 380
2022 Access to information and privacy 4 15 41 25 16 0 0 40 19 65
2022 Security 9 16 39 22 13 0 2 35 25 190
2022 Science and technology 7 20 44 21 8 0 0 29 27 100
2022 Library services 6 27 46 21 0 0 0 21 33 20
2022 Legal services 6 11 20 38 24 0 0 62 18 15
2022 Administration and operations 7 17 39 22 14 0 1 36 25 1645
2022 Human resources 8 22 35 21 14 0 0 35 29 565
2022 Financial management 7 16 39 26 12 0 1 38 23 520
2022 Procurement 8 18 43 21 10 0 0 31 26 1310
2022 Real property 8 20 37 23 12 0 0 35 28 1090
2022 Material management 2 30 32 23 13 0 0 36 32 40
2022 Information management 5 12 40 26 16 0 0 42 17 185
2022 Information technology 9 17 37 26 10 1 0 36 26 415
2022 Internal audit 3 6 49 32 10 0 0 42 9 60
2022 Evaluation 7 19 37 29 8 0 0 37 26 35
2022 Data sciences 6 20 38 14 21 0 0 36 26 45
2022 Policy 12 18 49 17 5 0 0 21 29 175
2022 Project management 8 18 38 25 10 0 0 36 26 685
2022 Other services to the public 8 18 36 24 11 1 3 36 27 305
2022 None of the above 10 18 34 23 13 0 1 37 29 605
2020 Client contact centre 8 17 37 27 11 0 0 37 26 950
2020 Compliance, inspection and enforcement 1 8 47 37 7 0 0 44 9 85
2020 Communications or public affairs 9 20 36 23 12 0 0 35 29 400
2020 Access to information and privacy 9 16 44 16 15 0 0 31 26 60
2020 Security 13 15 39 23 9 0 0 32 28 260
2020 Science and technology 9 21 43 19 8 0 0 27 30 105
2020 Library services 15 35 25 20 5 0 0 25 50 20
2020 Legal services 0 10 50 20 20 0 0 40 10 20
2020 Administration and operations 9 19 38 22 12 0 0 34 28 2045
2020 Human resources 10 19 37 24 10 0 0 34 29 670
2020 Financial management 7 18 42 24 9 0 1 33 25 585
2020 Procurement 9 20 39 21 10 0 0 31 30 1385
2020 Real property 9 20 40 22 9 0 0 31 29 1430
2020 Material management 8 22 35 23 8 3 0 32 31 55
2020 Information management 6 15 35 28 16 0 1 44 21 270
2020 Information technology 9 21 36 22 12 0 0 34 30 465
2020 Internal audit 7 19 48 18 7 0 0 25 26 70
2020 Evaluation 11 17 28 38 7 0 0 45 27 25
2020 Data sciences 11 18 31 31 7 0 2 39 30 45
2020 Policy 11 24 38 16 10 0 0 26 35 180
2020 Project management 11 23 39 18 9 0 0 27 34 750
2020 Other services to the public 8 17 37 28 10 0 0 39 25 305
2020 None of the above 10 19 37 22 10 1 0 33 29 835
2019 Client contact centre 8 19 36 23 14 0 1 37 27 895
2019 Compliance, inspection and enforcement 9 9 42 28 10 0 1 39 19 100
2019 Communications or public affairs 9 16 40 24 11 0 0 35 24 385
2019 Access to information and privacy 7 19 23 36 15 0 0 51 26 65
2019 Security 11 16 38 21 13 0 1 34 28 225
2019 Science and technology 11 13 36 30 10 0 0 40 24 100
2019 Library services 13 18 35 28 6 0 0 34 31 25
2019 Legal services 15 3 46 22 13 0 0 35 19 25
2019 Administration and operations 8 16 36 26 12 0 0 38 25 1875
2019 Human resources 8 19 36 22 14 0 1 37 27 665
2019 Financial management 7 20 37 25 10 0 0 35 27 600
2019 Procurement 9 17 39 23 12 0 0 35 27 1235
2019 Real property 8 20 37 24 11 0 0 35 28 1300
2019 Material management 4 15 34 29 18 0 0 47 19 60
2019 Information management 7 13 32 28 20 0 0 47 21 240
2019 Information technology 8 20 36 26 10 1 0 36 28 450
2019 Internal audit 6 13 39 29 12 0 0 41 19 65
2019 Evaluation 9 4 33 41 13 0 0 54 12 25
2019 Data sciences 4 25 22 31 18 0 0 49 29 45
2019 Policy 9 15 48 18 9 0 1 28 24 160
2019 Project management 9 21 39 22 9 0 0 32 30 630
2019 Other services to the public 8 17 37 22 15 0 0 38 25 365
2019 None of the above 8 18 33 25 14 0 0 40 27 830
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Compensation

Pay or other compensation issues

Question 89. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 23 65 1015
2024 Intelligence analysts 33 62 55
2024 Compliance, inspection and enforcement 20 60 90
2024 Communications or public affairs 32 58 335
2024 Access to information and privacy 12 79 50
2024 Security 22 66 225
2024 Science and technology 24 62 100
2024 Library services 19 81 15
2024 Legal services 37 51 35
2024 Administration and operations 26 65 2125
2024 Human resources 27 65 700
2024 Financial management 26 63 535
2024 Procurement 26 61 1390
2024 Real property 24 60 1285
2024 Material management 20 73 45
2024 Information management 26 59 185
2024 Information technology 19 65 400
2024 Internal audit 24 64 55
2024 Evaluation 17 75 30
2024 Data sciences 33 60 60
2024 Policy 27 60 215
2024 Project management 25 58 730
2024 Other services to the public 24 63 350
2024 None of the above 30 59 830
2022 Client contact centre 24 68 825
2022 Compliance, inspection and enforcement 29 59 90
2022 Communications or public affairs 29 57 380
2022 Access to information and privacy 21 77 65
2022 Security 18 66 185
2022 Science and technology 24 68 105
2022 Library services 10 71 20
2022 Legal services 22 58 15
2022 Administration and operations 27 65 1650
2022 Human resources 30 59 565
2022 Financial management 27 67 520
2022 Procurement 24 63 1315
2022 Real property 22 62 1090
2022 Material management 31 54 40
2022 Information management 21 67 185
2022 Information technology 21 68 415
2022 Internal audit 33 59 60
2022 Evaluation 18 72 35
2022 Data sciences 26 64 45
2022 Policy 33 59 175
2022 Project management 24 62 685
2022 Other services to the public 25 65 305
2022 None of the above 29 60 610
2020 Client contact centre 30 58 955
2020 Compliance, inspection and enforcement 32 53 85
2020 Communications or public affairs 27 53 400
2020 Access to information and privacy 21 63 60
2020 Security 33 48 265
2020 Science and technology 28 48 110
2020 Library services 40 50 20
2020 Legal services 19 62 20
2020 Administration and operations 32 56 2055
2020 Human resources 32 54 670
2020 Financial management 34 55 590
2020 Procurement 26 58 1390
2020 Real property 29 53 1430
2020 Material management 39 41 55
2020 Information management 22 64 270
2020 Information technology 27 57 465
2020 Internal audit 37 48 70
2020 Evaluation 34 44 25
2020 Data sciences 24 60 45
2020 Policy 40 49 180
2020 Project management 28 56 755
2020 Other services to the public 30 52 305
2020 None of the above 28 57 835

Question 90. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 48 52 230
2024 Intelligence analysts 48 52 20
2024 Compliance, inspection and enforcement 49 51 20
2024 Communications or public affairs 44 56 110
2024 Security 41 59 55
2024 Science and technology 40 60 20
2024 Legal services 32 68 15
2024 Administration and operations 44 56 535
2024 Human resources 33 67 200
2024 Financial management 42 58 130
2024 Procurement 45 55 345
2024 Real property 29 71 310
2024 Material management 40 60 10
2024 Information management 39 61 45
2024 Information technology 37 63 80
2024 Internal audit 34 66 15
2024 Data sciences 48 52 20
2024 Policy 28 72 65
2024 Project management 36 64 200
2024 Other services to the public 51 49 85
2024 None of the above 44 56 245
2022 Client contact centre 36 64 200
2022 Compliance, inspection and enforcement 37 63 25
2022 Communications or public affairs 25 75 110
2022 Access to information and privacy 48 52 15
2022 Security 32 68 30
2022 Science and technology 33 67 25
2022 Administration and operations 33 67 445
2022 Human resources 34 66 165
2022 Financial management 38 62 135
2022 Procurement 28 72 315
2022 Real property 30 70 250
2022 Material management 31 69 15
2022 Information management 42 58 30
2022 Information technology 34 66 85
2022 Internal audit 46 54 20
2022 Data sciences 32 68 15
2022 Policy 29 71 55
2022 Project management 33 67 170
2022 Other services to the public 43 57 80
2022 None of the above 27 73 180
2020 Client contact centre 28 72 285
2020 Compliance, inspection and enforcement 28 72 25
2020 Communications or public affairs 31 69 110
2020 Access to information and privacy 46 54 15
2020 Security 34 66 85
2020 Science and technology 31 69 30
2020 Administration and operations 32 68 655
2020 Human resources 35 65 215
2020 Financial management 39 61 200
2020 Procurement 37 63 360
2020 Real property 38 62 415
2020 Material management 63 37 20
2020 Information management 38 62 60
2020 Information technology 34 66 130
2020 Internal audit 32 68 25
2020 Evaluation 20 80 10
2020 Data sciences 37 63 10
2020 Policy 20 80 75
2020 Project management 32 68 210
2020 Other services to the public 31 69 90
2020 None of the above 32 68 240

Question 93. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 41 12 12 5 6 2 21 53 47 1020
2024 Intelligence analysts 33 15 26 4 5 4 13 40 60 55
2024 Compliance, inspection and enforcement 34 15 16 5 3 3 23 46 54 90
2024 Communications or public affairs 33 13 14 6 9 1 24 44 56 335
2024 Access to information and privacy 29 27 4 10 6 6 19 38 62 50
2024 Security 42 10 10 7 12 3 16 52 48 225
2024 Science and technology 46 14 10 3 6 1 20 58 42 100
2024 Library services 39 11 32 0 7 0 10 43 57 15
2024 Legal services 35 17 15 5 0 3 24 49 51 35
2024 Administration and operations 48 17 10 4 6 2 14 57 43 2125
2024 Human resources 35 16 12 9 11 1 15 42 58 700
2024 Financial management 37 18 14 8 9 2 12 43 57 535
2024 Procurement 40 14 10 7 9 3 17 50 50 1390
2024 Real property 40 16 12 7 7 3 16 49 51 1280
2024 Material management 41 12 15 10 6 0 15 49 51 45
2024 Information management 42 11 8 7 11 3 18 54 46 185
2024 Information technology 43 17 7 4 9 4 14 53 47 400
2024 Internal audit 27 17 17 3 7 5 24 38 62 55
2024 Evaluation 35 10 15 2 0 5 34 56 44 30
2024 Data sciences 44 6 9 11 6 5 19 58 42 60
2024 Policy 28 18 18 9 11 2 15 34 66 215
2024 Project management 37 17 11 8 7 3 17 46 54 730
2024 Other services to the public 47 12 9 3 3 5 21 64 36 350
2024 None of the above 43 12 10 5 7 3 21 56 44 830
2022 Client contact centre 44 16 10 6 4 2 19 830
2022 Compliance, inspection and enforcement 43 17 12 6 5 3 15 90
2022 Communications or public affairs 41 12 11 7 6 3 21 380
2022 Access to information and privacy 43 16 10 1 4 2 23 65
2022 Security 43 17 13 7 6 3 11 190
2022 Science and technology 37 14 12 14 4 1 18 105
2022 Library services 29 26 17 6 6 0 16 20
2022 Legal services 25 11 27 9 0 0 28 15
2022 Administration and operations 46 16 11 5 5 2 15 1650
2022 Human resources 40 14 14 6 9 1 16 560
2022 Financial management 39 19 12 6 5 1 16 520
2022 Procurement 43 17 10 5 6 2 17 1315
2022 Real property 41 18 11 5 5 3 17 1090
2022 Material management 49 18 8 8 13 0 5 40
2022 Information management 46 12 12 6 6 3 14 185
2022 Information technology 39 16 14 7 7 4 13 415
2022 Internal audit 40 15 9 3 7 0 27 60
2022 Evaluation 35 24 3 5 5 5 23 35
2022 Data sciences 52 16 15 2 2 3 10 45
2022 Policy 34 22 9 7 8 3 17 175
2022 Project management 46 14 9 6 6 4 15 685
2022 Other services to the public 43 16 7 4 5 3 23 305
2022 None of the above 43 11 8 5 5 3 23 610
2020 Client contact centre 46 18 12 7 5 1 10 950
2020 Compliance, inspection and enforcement 42 17 17 12 8 0 5 80
2020 Communications or public affairs 38 19 11 8 5 1 17 400
2020 Access to information and privacy 48 11 11 6 11 0 11 60
2020 Security 37 17 16 13 10 2 5 265
2020 Science and technology 43 13 13 12 6 4 9 110
2020 Library services 30 30 20 5 5 0 10 20
2020 Legal services 33 14 10 5 10 0 29 20
2020 Administration and operations 47 17 13 7 6 1 9 2055
2020 Human resources 41 18 14 10 8 1 8 670
2020 Financial management 42 21 15 9 5 1 8 590
2020 Procurement 50 17 11 6 5 2 9 1385
2020 Real property 45 18 13 6 8 2 9 1430
2020 Material management 41 27 13 3 8 0 8 55
2020 Information management 43 21 7 7 6 2 14 270
2020 Information technology 38 21 15 9 7 2 7 465
2020 Internal audit 47 9 13 10 7 1 12 70
2020 Evaluation 41 21 14 3 7 0 14 25
2020 Data sciences 42 20 13 13 4 2 4 45
2020 Policy 39 22 15 11 3 2 8 180
2020 Project management 45 19 14 7 5 2 9 755
2020 Other services to the public 48 15 12 3 7 0 14 305
2020 None of the above 47 18 10 4 4 1 16 830
2019 Client contact centre 45 18 13 8 9 1 6 890
2019 Compliance, inspection and enforcement 36 18 13 12 11 3 6 100
2019 Communications or public affairs 36 22 15 10 6 1 9 390
2019 Access to information and privacy 33 13 17 15 10 2 11 65
2019 Security 36 15 16 11 17 0 4 225
2019 Science and technology 33 22 19 6 9 2 10 100
2019 Library services 33 13 29 4 8 6 9 25
2019 Legal services 41 20 21 3 7 0 8 25
2019 Administration and operations 43 18 14 10 8 1 6 1865
2019 Human resources 39 16 15 12 10 1 7 660
2019 Financial management 40 20 15 9 12 0 3 595
2019 Procurement 42 18 15 9 10 1 5 1230
2019 Real property 40 16 15 10 11 1 7 1295
2019 Material management 46 16 15 1 15 0 6 60
2019 Information management 36 20 10 14 11 1 7 245
2019 Information technology 32 23 16 8 13 2 5 445
2019 Internal audit 41 15 12 12 12 0 9 65
2019 Evaluation 33 16 15 20 11 0 4 25
2019 Data sciences 41 18 18 4 10 2 6 45
2019 Policy 35 19 16 14 10 0 6 160
2019 Project management 41 17 16 9 11 1 5 630
2019 Other services to the public 49 16 12 8 7 1 7 365
2019 None of the above 41 17 13 9 8 2 10 835

Support to resolve pay or other compensation issues

Question 91. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 13 26 16 17 17 1 9 44 39 230
2024 Intelligence analysts 4 25 10 11 50 0 0 29 61 20
2024 Compliance, inspection and enforcement 5 8 30 19 28 10 0 15 52 20
2024 Communications or public affairs 6 14 10 30 37 0 3 20 69 110
2024 Security 7 11 18 23 35 0 6 20 61 55
2024 Science and technology 13 11 16 19 41 0 0 24 60 20
2024 Legal services 0 40 12 9 39 0 0 40 48 15
2024 Administration and operations 15 21 15 15 25 2 7 40 44 535
2024 Human resources 6 21 14 17 34 2 6 29 55 200
2024 Financial management 4 25 12 19 36 1 4 30 57 130
2024 Procurement 10 19 13 18 35 0 5 30 56 345
2024 Real property 5 17 14 20 38 1 5 23 62 310
2024 Material management 18 22 9 8 33 10 0 45 45 10
2024 Information management 7 24 18 18 32 2 0 31 51 45
2024 Information technology 8 11 13 15 46 1 6 20 66 80
2024 Internal audit 7 22 21 13 27 10 0 32 44 15
2024 Data sciences 27 12 5 34 13 4 5 43 52 20
2024 Policy 4 24 13 17 35 3 4 31 56 65
2024 Project management 7 17 21 14 35 1 6 26 52 200
2024 Other services to the public 20 19 17 13 22 3 6 43 38 85
2024 None of the above 11 18 17 18 30 0 6 31 51 245
2022 Client contact centre 12 21 18 16 23 3 8 37 43 200
2022 Compliance, inspection and enforcement 14 14 15 20 33 4 0 29 55 25
2022 Communications or public affairs 4 15 14 17 43 1 6 21 64 110
2022 Access to information and privacy 29 12 14 0 30 0 15 48 35 15
2022 Security 3 28 14 29 22 3 2 32 53 30
2022 Science and technology 5 7 4 25 55 0 4 13 83 25
2022 Administration and operations 12 21 15 18 24 3 6 37 47 445
2022 Human resources 11 18 11 22 29 1 8 32 56 165
2022 Financial management 12 23 11 17 30 1 6 38 50 135
2022 Procurement 9 16 17 18 35 0 4 26 56 315
2022 Real property 7 16 12 19 39 0 7 25 63 250
2022 Material management 29 6 11 13 41 0 0 35 54 15
2022 Information management 2 19 17 9 52 0 0 21 61 30
2022 Information technology 11 15 6 17 43 2 6 29 65 85
2022 Internal audit 4 31 19 26 13 0 6 38 42 20
2022 Data sciences 14 28 8 20 14 0 16 50 40 15
2022 Policy 1 15 14 29 33 1 6 18 67 55
2022 Project management 9 18 14 13 37 3 6 30 55 170
2022 Other services to the public 9 19 13 20 33 1 4 30 56 80
2022 None of the above 13 20 9 20 34 1 3 35 56 180
2020 Client contact centre 15 26 16 18 20 2 3 44 40 285
2020 Compliance, inspection and enforcement 8 11 0 39 34 0 8 21 79 25
2020 Communications or public affairs 6 15 16 21 31 0 11 24 59 110
2020 Access to information and privacy 8 23 31 23 15 0 0 31 38 15
2020 Security 10 22 19 26 20 1 2 33 47 85
2020 Science and technology 10 21 20 25 24 0 0 31 49 30
2020 Administration and operations 16 24 18 18 17 1 5 43 38 655
2020 Human resources 11 24 15 20 23 0 7 38 46 215
2020 Financial management 17 21 22 10 25 0 4 40 37 200
2020 Procurement 14 24 16 17 22 1 5 40 42 360
2020 Real property 10 16 21 21 27 1 5 28 50 410
2020 Material management 17 29 8 12 34 0 0 46 46 20
2020 Information management 6 29 18 22 20 3 2 37 44 60
2020 Information technology 8 17 15 24 23 2 11 29 54 130
2020 Internal audit 20 24 12 4 36 4 0 45 42 25
2020 Evaluation 10 40 10 31 0 0 10 55 34 10
2020 Data sciences 18 28 9 18 27 0 0 46 45 10
2020 Policy 9 19 10 18 36 0 8 31 58 75
2020 Project management 12 21 15 20 26 0 5 36 48 210
2020 Other services to the public 15 9 25 25 21 2 3 25 49 90
2020 None of the above 11 18 17 21 26 0 7 31 51 240

Question 92. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 11 21 15 16 32 1 4 34 51 230
2024 Intelligence analysts 0 25 8 18 44 0 5 26 65 20
2024 Compliance, inspection and enforcement 4 28 11 14 33 5 4 36 53 20
2024 Communications or public affairs 5 9 11 23 49 0 3 15 74 105
2024 Security 5 13 9 32 36 0 4 19 71 55
2024 Science and technology 4 14 24 37 22 0 0 17 59 20
2024 Legal services 0 15 15 29 42 0 0 15 70 15
2024 Administration and operations 13 17 16 19 30 1 4 31 51 535
2024 Human resources 5 15 10 19 46 1 4 21 69 200
2024 Financial management 9 14 12 23 40 1 2 24 65 130
2024 Procurement 7 20 8 16 45 1 3 28 63 345
2024 Real property 2 14 10 20 50 0 3 16 73 310
2024 Material management 10 7 17 10 56 0 0 17 66 10
2024 Information management 8 29 12 17 33 0 0 37 50 45
2024 Information technology 9 12 13 21 44 0 1 21 66 80
2024 Internal audit 9 15 8 21 37 10 0 27 65 10
2024 Data sciences 11 18 20 24 18 4 6 32 46 20
2024 Policy 0 22 4 26 42 1 4 24 73 65
2024 Project management 5 15 14 20 39 1 6 22 63 195
2024 Other services to the public 17 22 12 15 29 0 6 41 46 85
2024 None of the above 6 18 16 19 36 1 4 25 58 245
2022 Client contact centre 9 17 13 20 35 3 2 27 58 200
2022 Compliance, inspection and enforcement 7 21 0 20 48 0 4 30 70 25
2022 Communications or public affairs 2 10 15 22 46 2 4 13 72 110
2022 Access to information and privacy 14 27 14 34 11 0 0 41 45 15
2022 Security 0 9 24 30 35 0 3 10 66 30
2022 Science and technology 0 16 0 15 69 0 0 16 84 25
2022 Administration and operations 11 15 14 21 33 3 3 27 58 445
2022 Human resources 10 16 9 25 38 0 2 26 65 165
2022 Financial management 6 15 16 24 36 1 2 22 62 135
2022 Procurement 4 15 14 20 44 1 2 19 66 315
2022 Real property 4 13 15 21 44 1 1 18 66 250
2022 Material management 12 22 14 22 30 0 0 34 52 15
2022 Information management 2 13 14 20 48 0 3 15 70 30
2022 Information technology 11 12 10 20 45 1 2 23 66 85
2022 Internal audit 4 0 10 52 30 0 4 4 85 20
2022 Data sciences 6 28 0 29 22 8 7 40 60 15
2022 Policy 3 14 12 25 43 0 3 18 70 55
2022 Project management 7 10 15 17 47 1 4 18 67 170
2022 Other services to the public 8 23 8 13 44 0 4 32 59 80
2022 None of the above 8 19 8 19 41 1 5 29 63 180
2020 Client contact centre 11 18 16 20 33 1 1 29 54 285
2020 Compliance, inspection and enforcement 0 12 0 27 57 4 0 12 88 25
2020 Communications or public affairs 7 13 13 22 41 0 4 20 66 110
2020 Access to information and privacy 0 39 31 8 23 0 0 39 31 15
2020 Security 8 17 17 26 30 0 1 26 57 85
2020 Science and technology 4 12 9 15 47 0 12 18 72 30
2020 Administration and operations 12 19 16 20 27 1 4 33 50 655
2020 Human resources 9 15 15 25 30 1 3 26 58 215
2020 Financial management 14 20 17 17 32 0 0 34 49 200
2020 Procurement 10 20 15 18 34 1 2 31 54 360
2020 Real property 7 14 20 20 37 0 2 21 58 415
2020 Material management 13 25 8 8 42 4 0 40 52 20
2020 Information management 6 17 24 19 34 0 0 23 53 60
2020 Information technology 6 21 17 20 31 1 4 29 53 130
2020 Internal audit 12 12 20 20 32 4 0 25 54 25
2020 Evaluation 0 10 39 20 20 10 0 11 45 10
2020 Data sciences 18 18 9 0 46 0 9 40 51 10
2020 Policy 6 17 12 21 41 0 4 23 64 70
2020 Project management 9 20 14 21 35 1 0 29 57 210
2020 Other services to the public 13 14 18 17 35 0 2 28 54 90
2020 None of the above 9 16 16 24 31 1 4 26 58 240
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