2024 Public Service Employee Survey Results for Canada Revenue Agency

• Results for the Department or Agency
• Results for the Department or Agency by Demographic Characteristics

Organizational Structure

• Branches
  • Commissioner's Office / Office of the Taxpayers’ Ombudsperson / Legal Services
  • Service Innovation and Integration Branch
    • Assistant Commissioner's Office / DAC Service Innovation and Integration / Branch Management and Corporate Services Division
    • Strategic Planning Directorate
    • Partnerships Directorate
    • Chief Service Officer Directorate
      • Change Management Division/ Service Strategy & Design Division/ Service Feedback Division
      • Service Feedback Operations Division
    • Information and Data Directorate
      • Information Management Division / Chief Data Officer Secretariat
      • Data & Statistical Services Division
    • Research and Innovation Lab Directorate
  • Appeals Branch
    • Assistant Commissioner's Office / Office Management / Horizontal Programs and Integration Div / Transformation & Services Directorate
      • Business Intelligence & Technology Div / Branch Planning & Mgmt Services Div
      • Major Projects Division
    • Tax & Charities Appeals Directorate
      • Intl Tax Financial Trans & Tax Avoidance / Commodity Tax Charities & Specialty Tax
      • Risk & Horizontal Integration Division / Domestic and Multinational Tax Division
    • Program Management Directorate
      • CPP/EI Appeals Division
      • Taxpayer Relief Division
      • Objections Program Division
      • Litigation Program Division
    • Appeals Programs Operations Directorate
      • DGO/ AT Appeals Operations
      • QC Appeals Operations
      • ON Appeals Operations2
      • ON Appeals Operations1
      • WS Appeals Operations 2
      • WS Appeals Operations 1
  • Assessment & Benefit Services Branch
    • Digital Services Directorate
      • Digital Operations Division
      • Digital Projects Division / Secure Portals Re-engineering Division / Strategic Services Division
    • Business Returns Directorate
      • DGO / Business Projects & Services Division / Business Accounting Division
      • GST and HST Returns & Rebates Processing Division
      • Corporation & Specialty Returns Division
      • Business Number and Authorization
    • Contact Centre Services Directorate
      • Technical and Policy Support Division / Director General's Office Affairs
      • Program Monitoring Division
      • National Operations Division / Contact Centre Technology Support
      • Learning Services & User Experience
    • Major Projects & System Integration Directorate
      • DGO / Processing Systems Renewal Division / Issues Management Section / Project Management & Oversight Division/ Complex Projects Division
      • Project Management & Oversight Division / Strategic Projects Division
      • Testing Division
      • Acceptance Testing Operations Division
    • Individual Returns Directorate
      • DGO / Stakeholder Relations Division / Issues Management & Corporate Reporting / Accounting & Special Initiatives Division
      • Common Tools & Support Division
      • T1/T3 Processing Division
      • Third Party Reporting
    • Benefit Programs Directorate
      • DGO / Benefit Partnerships & Services Div / Benefit Programs and Processing Division
      • IDENT Business Intelligence & Support / Benefit Systems and Development Division
    • Horizontal Integration Directorate
      • DGO / Correspondence Distribution and Reporting Division
      • Branch Services Division
      • Pay Disburse Integrity & Improve
      • Information Programs Division
    • Disability Indigenous & Ben Outreach Serv
      • CVITP and Benefits Outreach Division /Program Innovation & Business Management
    • ePayroll Program Development Directorate / ePayroll Systems Development Directorate
  • Audit Evaluation & Risk Branch
    • Internal Audit Evaluation & DS Dir
    • Mgr & Spec Adv to AC & CAE / Risk Quality and Branch Management Dir
  • Collections & Verification Branch
    • Business Compliance Directorate / Assistant Commissioner's Office / Deputy Assistant Commissioner's Office / Issues Management and Special Projects / Chief of Staff Section
      • Director General's Office / Employer Compliance Division
      • Resource Management & Reporting Division
      • Innovation & Strategic Initiatives Div / Reporting Fees for Services Division
      • Business Account Security Compliance Div
      • Corporation and GST/HST Compliance Division
    • Individual Compliance Directorate
      • Director General’s Office / Validation and Matching Division
      • Non-Filer Division
      • Program Monitoring & Reporting / Specialized Compliance Prog & Support
      • Branch Management Services Division
    • Technology & Business Intelligence
      • Director General's Office / Debt Management Systems / Project Portfolio Management Division
      • Corporate and Operational Support
      • Digital Pathfinder Solutions Division
      • Business Intelligence Research & Analytics
    • Collections Directorate
      • Director General’s Office / Collections Technology Division
      • Initial Intervention & Resolution Division
      • Collections Enforcement Division
      • Operational Support Division
      • Resource Allocation and Monitoring
  • Compliance Programs Branch
    • Assistant Commissioner’s Office / Deputy Assistant Commissioner's Office / Business Tax Incentive Directorate
      • Director General's Office / Clean Economy Tax Incentives Division /Research and Multimedia Tax Incentives Division
      • Compliance Systems and Assessment Division / Strategic Planning and Engagement Division
    • Small & Medium Enterprises Directorate
      • Director General’s Office / Strategic Planning & Communications Division /
      • Training and Development Division
      • Medium Business Audit Division / / Technical Support and Policy Division
      • Analytics and Program Insights Division
      • Small Business Compliance Division
      • Non-Resident Compliance Division
    • GST/HST and Digital Compliance Directorate
      • Director General’s Office / Leads and Voluntary Disclosures Division / Large Business Audit
      • Small & Medium Business Audit Division
      • Aggressive GST/HST Planning & Refund Integrity Divisions
      • Digital Compliance & Audit Support
    • Criminal Investigations Directorate
      • Criminal Investigations Division
      • Corporate & Operational Support Services / Tech Enforcement and Strategic Planning
    • International & Large Business Directorate
      • Director General's Office / Business Management Division / Large Business & Compliance Operations Division
      • Tax Avoidance Division
      • Competent Authority Services Division / Domestic Tax Division
      • International Tax Division
      • International Tax Operations Division/ Business Intelligence & Tech Support
    • Compliance Services Directorate
      • Director General’s office / Branch Services Division
      • Business Intelligence & Data Division
      • Systems Development & Management Div
      • Systems Intake Division / Strategic Planning Division
    • High Net Worth Compliance Directorate
      • Director General’s office / Audit Program Division / Business Management Division
      • Data and Tools Division
      • Workload Development Division
      • Intl. Collaboration & Exchange Info / Audit Technical Support Division
  • Finance & Administration Branch
    • Assistant Commissioner’s Office (ACO) / Agency Comptroller / Corporate & Management Services Division
      • Atlantic Region FAB
      • Ontario Region FAB
      • Quebec Region FAB
      • Western Region FAB
    • Administration Directorate (AD)
      • Agency Logistics & Admin Services Division
      • Contracting Division / Compliance Policy & Issues Management Division / Strategic and Business Support Section
    • Financial Administration Directorate (FAD)
      • Financial Reporting & Accounting Division
      • Policy Systems & Controls Division
      • Revenue Accounting Reporting & Analysis Division /Office of Internal Controls Division / Business and Management Services
    • Financial Management and Advisory Services Directorate (FMASD)
      • Financial Management Advisory Services - ITB / Financial Management Advisory Services - CVB
      • Internal Services Branches / Horizontal Integration and Strategic Advice
      • Financial Management Advisory Services - CPB / Financial Management Advisory Services - Multi Branch
      • Financial Management Advisory Services - ABSB
    • Real Property and Service Integration Directorate (RPSID)
      • National Real Property Stewardship Division / National Service Integration Division
      • National Capital Region Division / DGO
    • Resource Management Directorate (RMD)
  • Human Resources Branch & Chief Human Resources Officer
    • Assistant Commissioner's Office / Deputy Assistant Commissioner's Office / Chief of Staff /HR TDSD
    • Strategic Business Integration Directorate
      • Dir Branch Management Services / Strategic Planning & Reporting
      • Data Division / Director General's Office
    • National HR Operations Directorate
      • National HR Programs Division / National HR Operations Directorate - DGO / SRP Support Team
      • HR Division Western
      • HR Division Atlantic
      • HR Division Ontario
      • HR Division Quebec
      • National HR Programs Division
      • Compensation - Director (Ottawa)
    • Workplace Relations & Compensation Directorate
      • Director General's Office/ DG Support / Values Integrity & Workplace Pol & Prog / Compensation Division
      • Well-being and OHS Division / Labour Relations Div.
    • Employment Programs Directorate
      • Director General’s Office / Employment Equity Diversity & Inclusion
      • Organizational Design & Classification Division
      • Assessment Strategies & Perf Mgmt
      • Corporate Staffing Division
      • Official Languages Division
    • Leadership and Learning Directorate
      • Director General’s Office / Executive Programs & Services Division / Character Leadership Division / Research Integration & Evaluation Division
      • Learning Division
  • Information Technology Branch
    • Data and Analytics Technology Services Directorate (DATSD)
      • Horizontal Strategic Data Services (HSDS)
      • Host and Distributed Data Services Division (HDDS)
      • Advanced Analytics Data Services Division (AADS)
      • Emerging Data Technology Services (EDTS)
    • Corporate Enterprise Solutions Directorate (CESD)
      • Corporate Productivity Solutions Division (CPSD)
      • FAB Solutions and Horizontal Services (FSHSD)
      • PAB & SIIB Solutions Division (PAB & SIIB)
      • Human Resources and IT Solutions Division (HISD)
    • Security Integrity Directorate (SID)
      • Security Solutions Integration and Development (SSID)
      • Cloud Centre Of Excellence (CCOE)
      • Security Solutions Operations and Development (SSOD)
    • Solutions Architecture and Integration Directorate (SAID)
      • IT Architecture Services (ITAS)
      • Strategic Engineering and Technology Integration (SETI)
      • Engineering Tools & Application Portfolio Management (ETAPM)
    • Digital Workplace Services Directorate (DWSD)
      • Client Computing Technology Management (CCTM)
      • IT Strategic Enablement Division (ITSED)
      • Central Deskside Support Division (CDSD)
      • Eastern Deskside Support Division (EDSD)
      • Western Deskside Support Division (WDSD)
      • National IT Service Desk Division (NITSD)
    • Client Service Management Directorate (CSMD)
      • Branch Business Management Division (BBMD)
      • External Service Management Division (ESMD)
      • Production Assurance Division (PA)
    • Business and Enterprise Services Directorate (BESD)
      • Business Suite Assessing Services (BSAS)
      • Business Accounting & Infodec Serv (BAIS)
      • Common Financial Office and Document Management Services Division (CFOD)
      • Business Registration & Infrastructure Service (BRAIS)
      • Information Declaration Modernization Division (IMOD)
    • Individual Returns Systems Directorate (IRSD)
      • Return Storage Ind. Ident. Desktop E&E (RIDE)
      • Assessment Processing Division (APD)
      • T1 Accounting Enquiries Matching & Mis (TAEM)
      • Directorate Coordination & Common Serv (DCCS)
    • Benefit Systems Directorate (BSD)
      • Benefits and Credits Horizontal Services (BACHS)
      • Benefits and Credits Systems Development (BCSD)
    • Compliance Management Directorate (CMD)
      • Advanced Analytics Division (AAD)
      • Compliance Portfolio Application Support (CPAS)
      • Strategic Services & Compliance Data (SSCD)
      • Compliance Analytics Reporting and Profiling Division (CARP)
    • Debt Management Regulatory Affairs and Appeals Directorate (DMRAAD)
      • Appeals & Case Management (ACM)
      • Debt Management Solutions (DMS)
      • Charities Registered Plans and Legislative Policy Division (CRPLP)
      • Collections Verification WMSD Div (CVWMS)
    • Digital Enterprise Services Directorate (DESD)
      • Portal & Digital ID Services Division (PDS)
      • Contact Centre Division (CCD)
      • Enterprise Correspondence Division (EC)
      • Digital Acceleration Division (DAD)
  • Legislative Policy & Regulatory Affairs Branch
    • Income Tax Rulings Directorate
      • Reorganizations Division / Business & Employment Division
      • Dedicated Tel Serv Pub & Ops Division
      • International Division / Financial Industries & Trusts Division / Specialty Tax Division
    • Assistant Commissioner's Office / Planning & Management Services Division
    • Legislative Policy Directorate
      • DGO / Remissions & Delegations Section / Legislative Amendments Division / International Relations and Treaties Office / Journalism Division
      • CPP/EI Rulings Division
    • GST/HST Rulings Directorate
      • Front Line Operations Division
      • Dir Financial Institutions & Real Prop / Business Integration & Program Operation
      • Dir Public Service Bodies & Government / Dir General Operations & Border Issues / Directorate Services Unit / Ministerial Correspondence Unit
    • Charities Directorate
      • Director General’s Office / Client Interface & Service
      • Review & Analysis / Policy Planning & Legislation 
      • Assessment Determinations & Monitoring
      • Compliance (Charities)
    • Registered Plans Directorate
      • Director General’s Office / Policy & Communications / Corporate Solutions and Intelligence / Audit
      • Registrations
    • Excise and Specialty Tax Directorate
  • Public Affairs Branch
    • Communications Directorate
      • Strategic Corporate Communications Div / Dir Issues Management
      • Marketing & Creative Services Division / Strategic Regional Communications Div
    • Access to Information and Privacy Directorate
      • Access Operations & Analysis Division
      • Privacy and Access Policy Division / Business Transformation & Support Div
    • Digital Design & Production Directorate
      • Directorate Services / User-Center Design Services
      • Partner Services / Digital Content Design
      • Production Services
    • Ministerial Services and Operations
  • Digital Transformation Program Branch (DTPB)
    • DTPB Assistant Commissioner's Office / Business Opportunities and Transformation Strategies (BOTS) Division / Digital Governance and Partnerships Section (DGPS)
    • DTPB's Architecture and Digital Transformation Enablement Directorate (ADTED)
  • Security Branch
    • External Fraud & Account Security Dir
    • Cyber and Information Security Directorate
      • Information Security Division/ Intelligence and Comms Security Division
      • Cyber Security Division / Governance Risk and Assurance Division
      • Security Projects and Portfolio Mgmt Div / Cyber Security Operations Division
    • Assistant Commissioner's Office / Chief of staff / Branch Management Services Division
    • Security Services Directorate
      • Physical Security and Operations Div
      • Emergency and Incident Management Div / Internal Affairs Division
      • Personnel Risk Assessment Division
• Regions
  • Atlantic Region
    • Atlantic Compliance Programs
      • International Large Business / High Net Worth
      • Income Tax SME / SR&ED
      • GST/HST Refund Integrity
      • GST/HST Audit and Aggressive GST Planning
      • Criminal Investigations/ Computer Audit Specialists
    • Atlantic NVCC
      • Validation Division
      • Verification and Collections
    • Atlantic Contact Centre
      • Business Enquiries Contact Centre
      • CVITP/ Outreach /Individual Enquiries Contact Centre
    • Atlantic Tax Centre
      • Business and Accounting
      • Business Returns
      • Rebates Charities Imaging and Print Division
    • Atlantic CVP & LPRA
      • Revenue Collections and Compliance Division
      • Revenue Collections and Workload Development Division
      • Revenue Collections and Specialty Programs Division
      • Legislative Policy and Regulatory Affairs
    • Atlantic Regional Office
  • Ontario Region
    • Assistant Commissioner's Office / Regional Programs / Chief of Staff / BIQA Director’s Office/ BIQA Program Workload Coordinators
      • BIQA - GST/HST & National Leads Centre
      • BIQA - Analytics and Economic Entity
      • BIQA - Small & Medium Enterprises 
    • Sudbury TC
      • Verification and Validation Division Sudbury TC
      • Business Returns and Program Support Division Sudbury TC
      • Benefit Programs Division Sudbury TC
      • Individual Returns Division Sudbury TC
      • Program Services / Individual Returns Initial Assessing Division Sudbury TC
    • Western Ontario TSO
      • Director's Office / Program Services /Audit International and Large Business Division Western ON TSO
      • Audit High Net Worth Division 1 Western ON TSO
      • Audit High Net Worth Division 2 Western ON TSO
      • Revenue Collections Division 1 Western ON TSO
      • Revenue Collections Division 2 Western ON TSO
    • Southern Ontario TSO
      • Audit Income Tax Division / Program Services - Southern ON TSO
      • GST/HST Audit Southern ON TSO
      • Contact Centre Individual and Benefits Enquiries / Contact Centre Individual and Benefits Enquiries 2 Southern ON TSO
      • Contact Centre Business Enquiries Southern ON TSO
    • GTA West TSO
      • Audit Income Tax / Program Services GTA West TSO
      • GST/HST Audit Division GTA West TSO
      • Revenue Collections BCD Division 1 GTA West TSO
      • Revenue Collections BCD Division 2 GTA West TSO
      • Revenue Collections BCD Division 3 GTA West TSO
    • Northern Ontario TSO
      • SR&ED SR&ED Northern ON TSO / Program Services - Northern ON TSO
      • Audit Income Tax 1 Northern ON TSO
      • Audit Income Tax 2 Northern ON TSO
      • Revenue Collections Northern ON TSO
      • LPRA Northern ON TSO
    • Eastern Ontario TSO
      • Director's Office / Program Services / Revenue Collections Eastern ON TSO
      • Criminal Investigations Division East Zone Eastern ON TSO
      • Criminal Investigations Division West Zone Eastern ON TSO
      • Criminal Investigations Division Central Zone Eastern ON TSO
      • Audit Income Tax Eastern ON TSO
      • GST/HST Audit Eastern ON TSO
      • Revenue Collections Debt Management Call Centre Eastern ON TSO
    • Toronto TSO
      • Director's Office / Program Services / GST/HST Audit Division Toronto TSO
      • Audit International and Large Business Division 1 Toronto TSO
      • Audit International and Large Business Division 2 Toronto TSO
      • Audit Digital Compliance Division Toronto TSO
      • Revenue Collections Toronto TSO
    • GTA East TSO
      • Director's Office / Program Services / GST/HST Audit Division GTA East TSO
      • Audit Income Tax Division 1 GTA East TSO
      • Audit Income Tax Division 2 GTA East TSO
      • Revenue Collections ICD 1 GTA East TSO
      • Revenue Collections ICD 2 GTA East TSO
  • Western Region
    • Assistant Commissioner's Office / Strategic Initiatives and Special Projects/ Regional Program Services
      • CVITP - Outreach Manager
    • BIQA - Western Region
      • ANALYTICS / Mgr_ITA
      • GST-AUDIT QUALITY REVIEW / CORPORATE SERVICES
    • Winnipeg TC
      • Director’s Office / Program Services / Individual Ret Seasonal Div Winnipeg TC
      • Verif & Validation Division Winnipeg TC
      • Benefit Programs Div Winnipeg TC
      • Individual Ret Div Post Assessing Winnipeg TC
      • Revenue Collections CD Winnipeg TC
      • Revenue Collections BICD Winnipeg TC
    • Surrey NVCC
      • Director’s Office / Program Services / Administrative Staff / Regional Staffing & Program Services / Validation Division - Surrey NVCC
      • Collections Division Surrey NVCC
      • Verification Division Surrey NVCC
    • Western Client Contact Centre
      • Director’s Office / Program Services / WCCC Division 4
      • WCCC Division 1
      • WCCC Division 2
    • Alberta TSO
      • Director’s Office / Program Services / Service Transformation / GST/HST Audit Division - Alberta TSO
      • Revenue Collections ICD/BCD Alberta TSO
      • Revenue Collections Alberta TSO
      • Audit Income Tax Division Alberta TSO
    • Eastern Prairie TSO
      • Director’s Office / Program Services / Legislation Policy & Reg Affairs - EPTSO
      • Revenue Collections EP TSO
      • GST/HST Audit Division EP TSO
      • Audit Income Tax Division EP TSO
    • High Complexity Audit TSO
      • Director’s Office / Program Services / Audit Int'l & DC - HCA TSO / Staffing - HCA TSO
      • Audit High Net Worth Division HCA TSO
      • Audit Large Business Division HCA TSO
      • Audit EE & IT HCA TSO
    • Fraser Valley and Interior TSO
      • Director’s Office / Program Services / Regional AU Staffing Team / GST/HST Audit Division -FVI TSO
      • SR&ED FVI TSO
      • Revenue Collections ICD/BCD FVI TSO
      • Revenue Collections FVI TSO
      • Criminal Investigations-BC FVI TSO
      • Criminal Investigations-SK MB AB FVI TSO
      • Audit Income Tax Division FVI TSO
    • Coastal and Central BC TSO
      • Director’s Office / Program Services / Legislation Policy & Reg Aff - C&C BC TSO
      • Revenue Collections C&C BC TSO
      • GST/HST Audit Division C&C BC TSO
      • Audit Income Tax Division C&C BC TSO
  • Quebec Region
    • Eastern Quebec TSO
      • Audit - Eastern Quebec TSO
      • Revenue Collections - Eastern Quebec
      • Legislative Policy & Regulatory Affairs Division / Program Services
    • Montréal TSO
      • Audit Division 1 Montreal TSO/ Program Services
      • Audit Division 2 Montreal TSO
      • Quebec Regional Contact Centre (QRCC) Mtl TSO
    • Assistant Commissioner’s Office / Directors' Office & Program Services /Central & Southern Quebec TSO
      • Criminal Investigations - Central & Southern Quebec TSO
      • Audit - Central & Southern Quebec TSO
      • Revenue Collections - Central & Southern Québec TSO
    • Western Quebec TSO
      • Audit - Western Quebec TSO / Program Services
      • Revenue Collections - Western Quebec TSO
      • Research and Multimedia Tax Incentives Division (RMTID) - Western Québec TSO
    • Jonquière TC
      • Individual Returns Div Jonquière TC
      • Benefit & Special Services Division Jonquière TC
      • Individual & Info Returns Jonquière TC / Program Services / Leadership Development
    • Shawinigan NVCC
      • Collections Division Shawinigan NVCC
      • Validation Division Shawinigan NVCC
      • Verification Division Shawinigan NVCC / Validation  & Verif Compliance Shawinigan NVCC / CORPORATE PROJECTS / Support and development / Special Projects