2024 Public Service Employee Survey Results for Micro-organizations combined by Question 103. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2024 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the confidentiality of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Positive answers" and "Negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Results for questions 44, 73 and 93 are calculated differently than previous years to provide a more accurate and meaningful reflection of employee experiences. The calculation of negative answers now includes "To a very large extent", "To a large extent", "To a moderate extent" and "To a small extent". Because of this adjustment, results for these questions are not directly comparable to previous years.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 42 0 0 0 0 7 100 0 20
2024 Intelligence analysts 34 59 0 0 0 7 0 100 0 15
2024 Federal regulators 54 29 0 8 6 0 3 86 14 40
2024 Compliance, inspection and enforcement 42 46 5 6 2 0 0 88 7 55
2024 Communications or public affairs 40 50 3 8 0 0 0 90 8 65
2024 Access to information and privacy 56 34 3 4 3 0 0 90 7 35
2024 Security 36 46 17 0 0 0 0 83 0 10
2024 Science and technology 39 38 0 18 5 0 0 77 23 25
2024 Legal services 50 33 8 7 1 0 0 84 8 70
2024 Administration and operations 49 34 7 7 2 0 0 84 10 175
2024 Human resources 59 35 3 3 0 0 0 94 3 75
2024 Financial management 55 29 9 2 5 0 0 85 7 85
2024 Information management 49 30 0 21 0 0 0 79 21 15
2024 Information technology 60 28 9 2 2 0 0 88 3 50
2024 Evaluation 38 55 0 8 0 0 0 92 8 10
2024 Data sciences 7 65 10 10 7 0 0 73 17 10
2024 Policy 41 39 1 12 6 0 0 80 19 90
2024 Project management 41 32 4 17 5 0 0 73 23 75
2024 Other services to the public 47 45 2 5 0 0 0 93 5 40
2024 None of the above 45 30 8 13 5 0 0 75 17 80
2022 Client contact centre 63 28 0 6 3 0 0 91 9 25
2022 Federal regulators 58 20 0 16 6 0 0 78 22 35
2022 Compliance, inspection and enforcement 33 36 12 14 5 0 0 69 20 60
2022 Communications or public affairs 52 32 2 11 3 0 0 84 14 65
2022 Access to information and privacy 71 23 3 0 2 0 0 95 2 40
2022 Science and technology 43 12 4 20 20 0 0 55 41 20
2022 Legal services 51 35 1 11 3 0 0 85 13 70
2022 Administration and operations 62 27 3 4 4 0 0 89 8 170
2022 Human resources 41 44 7 4 4 0 0 85 8 60
2022 Financial management 55 30 9 5 0 0 0 85 5 65
2022 Procurement 40 45 15 0 0 0 0 85 0 10
2022 Information management 41 51 6 2 0 0 0 92 2 20
2022 Information technology 64 31 3 0 2 0 0 95 2 55
2022 Policy 41 35 6 14 5 0 0 75 19 85
2022 Project management 43 41 2 9 5 0 0 84 14 105
2022 Other services to the public 48 43 0 6 2 0 0 91 9 45
2022 None of the above 50 39 0 11 0 0 0 89 11 60
2020 Client contact centre 72 28 0 0 0 0 0 100 0 20
2020 Federal regulators 38 41 3 11 8 0 0 79 18 40
2020 Compliance, inspection and enforcement 40 42 3 13 2 0 0 82 15 60
2020 Communications or public affairs 55 32 2 11 0 0 0 87 11 55
2020 Access to information and privacy 58 33 0 9 0 0 0 91 9 45
2020 Science and technology 30 42 4 24 0 0 0 72 24 25
2020 Legal services 38 49 6 7 0 0 0 87 7 85
2020 Administration and operations 56 35 4 5 2 0 0 90 6 175
2020 Human resources 52 38 4 6 0 0 0 90 6 50
2020 Financial management 59 30 3 7 0 0 0 90 7 60
2020 Information management 56 40 0 4 0 0 0 96 4 30
2020 Information technology 71 25 0 2 2 0 0 97 3 50
2020 Policy 29 48 3 15 5 0 0 77 20 60
2020 Project management 40 44 0 9 7 0 0 84 16 45
2020 Other services to the public 52 41 0 7 0 0 0 93 7 30
2020 None of the above 43 42 4 8 3 0 0 85 11 60

Question 2. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 77 11 0 0 5 0 7 94 6 20
2024 Intelligence analysts 55 24 6 0 8 7 0 85 9 15
2024 Federal regulators 84 8 3 0 2 0 3 95 2 40
2024 Compliance, inspection and enforcement 69 19 3 7 2 0 0 88 9 55
2024 Communications or public affairs 69 15 4 8 4 0 0 84 12 60
2024 Access to information and privacy 71 17 6 6 0 0 0 87 6 35
2024 Security 73 17 0 0 10 0 0 90 10 10
2024 Science and technology 73 6 0 8 5 0 7 86 14 25
2024 Legal services 74 14 2 8 1 0 0 88 10 70
2024 Administration and operations 73 14 7 4 1 0 1 88 5 175
2024 Human resources 75 13 3 7 1 0 0 88 8 75
2024 Financial management 73 11 8 6 1 0 1 85 7 85
2024 Information management 59 12 8 8 7 0 6 76 16 15
2024 Information technology 74 9 6 1 10 0 0 83 12 50
2024 Evaluation 66 9 0 0 24 0 0 76 24 10
2024 Data sciences 69 14 7 0 0 0 10 92 0 10
2024 Policy 81 6 6 3 2 0 2 88 6 90
2024 Project management 70 11 9 6 2 0 1 83 8 75
2024 Other services to the public 74 13 10 0 0 0 2 89 0 40
2024 None of the above 67 17 10 3 1 0 2 85 4 80

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 61 21 6 7 5 0 0 82 12 20
2024 Intelligence analysts 49 36 0 0 8 7 0 91 9 15
2024 Federal regulators 83 9 3 0 4 0 0 93 4 40
2024 Compliance, inspection and enforcement 66 18 1 12 3 0 0 83 15 55
2024 Communications or public affairs 62 25 2 7 6 0 0 86 12 60
2024 Access to information and privacy 75 19 6 0 0 0 0 94 0 35
2024 Security 53 30 8 0 10 0 0 83 10 10
2024 Science and technology 69 6 4 0 10 0 10 84 11 25
2024 Legal services 69 16 5 9 1 0 0 85 10 70
2024 Administration and operations 68 16 10 4 1 0 1 84 5 175
2024 Human resources 61 22 4 10 3 0 0 83 13 75
2024 Financial management 63 18 10 7 1 0 1 81 8 85
2024 Information management 53 18 8 8 7 0 6 76 16 15
2024 Information technology 77 13 4 5 2 0 0 90 6 50
2024 Evaluation 66 0 23 0 11 0 0 66 11 10
2024 Data sciences 69 14 7 0 0 0 10 92 0 10
2024 Policy 70 16 6 5 1 0 2 88 7 90
2024 Project management 67 17 9 3 3 0 1 84 6 75
2024 Other services to the public 67 25 6 0 0 0 2 94 0 40
2024 None of the above 67 19 9 2 1 0 2 88 3 80

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 22 10 5 0 0 7 84 6 20
2024 Intelligence analysts 36 30 0 14 7 7 6 76 24 15
2024 Federal regulators 62 24 2 6 0 0 6 91 6 40
2024 Compliance, inspection and enforcement 45 31 19 5 0 0 0 76 5 55
2024 Communications or public affairs 50 24 8 13 6 0 0 73 19 65
2024 Access to information and privacy 68 20 6 3 4 0 0 87 7 35
2024 Security 54 29 0 0 7 0 10 92 8 10
2024 Science and technology 57 28 3 8 4 0 0 84 12 25
2024 Legal services 58 24 6 10 1 0 0 82 12 70
2024 Administration and operations 53 29 4 6 4 1 4 86 10 175
2024 Human resources 73 17 3 4 2 0 1 91 6 75
2024 Financial management 56 22 8 7 6 0 1 79 13 85
2024 Information management 30 42 6 21 0 0 0 72 21 15
2024 Information technology 57 26 9 3 5 0 0 83 8 50
2024 Evaluation 52 33 0 15 0 0 0 85 15 10
2024 Data sciences 42 34 7 18 0 0 0 76 18 10
2024 Policy 52 23 4 13 9 0 0 74 22 90
2024 Project management 38 34 4 16 7 0 2 73 23 75
2024 Other services to the public 51 30 0 19 0 0 0 81 19 40
2024 None of the above 45 28 8 7 10 0 2 74 17 80
2022 Client contact centre 66 16 9 6 3 0 0 82 10 25
2022 Federal regulators 51 33 0 8 6 0 3 86 14 35
2022 Compliance, inspection and enforcement 46 34 6 7 3 0 4 83 10 60
2022 Communications or public affairs 57 30 5 1 4 0 2 89 6 60
2022 Access to information and privacy 76 21 0 0 3 0 0 97 3 40
2022 Science and technology 46 22 7 14 11 0 0 68 25 20
2022 Legal services 51 25 7 11 4 0 1 77 15 70
2022 Administration and operations 65 23 6 4 1 1 1 89 5 170
2022 Human resources 60 28 8 1 0 0 3 90 1 60
2022 Financial management 56 25 6 10 1 0 2 82 11 65
2022 Procurement 100 0 0 0 0 0 0 100 0 10
2022 Information management 51 35 5 9 0 0 0 85 9 20
2022 Information technology 59 29 5 5 0 0 1 90 5 55
2022 Policy 58 21 6 11 3 2 0 80 14 85
2022 Project management 49 28 8 8 4 0 3 80 12 105
2022 Other services to the public 43 56 0 0 0 0 2 100 0 45
2022 None of the above 70 17 5 4 5 0 0 87 9 60
2020 Client contact centre 67 23 10 0 0 0 0 90 0 20
2020 Federal regulators 45 31 6 15 3 0 0 76 18 40
2020 Compliance, inspection and enforcement 46 35 7 10 0 0 2 83 10 60
2020 Communications or public affairs 45 40 0 15 0 0 0 85 15 55
2020 Access to information and privacy 42 33 9 9 2 0 5 78 12 45
2020 Science and technology 34 58 4 4 0 0 0 92 4 25
2020 Legal services 37 39 12 8 3 0 1 77 11 85
2020 Administration and operations 50 34 5 8 2 0 1 84 10 175
2020 Human resources 58 31 6 0 2 0 2 92 2 50
2020 Financial management 65 26 8 2 0 0 0 90 2 60
2020 Information management 58 36 3 4 0 0 0 93 4 30
2020 Information technology 49 46 0 2 2 0 2 96 4 50
2020 Policy 34 41 11 10 5 0 0 75 15 60
2020 Project management 51 28 0 16 2 0 3 81 19 40
2020 Other services to the public 46 45 9 0 0 0 0 91 0 30
2020 None of the above 40 40 14 3 3 0 0 80 6 60
2019 Client contact centre 69 31 0 0 0 0 0 100 0 25
2019 Federal regulators 49 31 7 9 5 0 0 80 14 60
2019 Compliance, inspection and enforcement 65 22 2 7 4 0 0 87 11 50
2019 Communications or public affairs 57 29 4 10 0 0 0 86 10 45
2019 Access to information and privacy 70 18 3 3 6 0 0 88 9 35
2019 Science and technology 49 31 4 12 5 0 0 80 16 25
2019 Legal services 64 27 5 3 0 0 1 92 3 65
2019 Administration and operations 68 20 2 8 3 0 0 88 10 160
2019 Human resources 74 17 2 6 2 0 0 91 7 55
2019 Financial management 80 11 0 7 2 0 0 91 9 50
2019 Information management 69 12 4 8 7 0 0 81 15 25
2019 Information technology 59 25 3 10 2 0 0 84 12 50
2019 Policy 48 35 3 12 1 0 0 83 14 60
2019 Project management 52 36 3 3 6 0 0 88 9 35
2019 Other services to the public 65 18 0 13 4 0 0 83 17 20
2019 None of the above 68 18 5 7 2 0 0 85 9 55

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 46 0 5 0 0 0 95 5 15
2024 Intelligence analysts 12 45 6 22 8 7 0 62 32 15
2024 Federal regulators 28 36 11 24 0 0 2 65 24 40
2024 Compliance, inspection and enforcement 27 40 11 10 12 0 0 67 22 55
2024 Communications or public affairs 38 34 12 13 3 0 0 72 16 65
2024 Access to information and privacy 56 22 10 5 7 0 0 78 12 35
2024 Security 22 54 8 6 10 0 0 76 17 10
2024 Science and technology 31 38 12 9 12 0 0 68 20 25
2024 Legal services 48 29 10 8 3 0 1 78 11 70
2024 Administration and operations 32 42 6 12 3 5 0 78 15 175
2024 Human resources 50 29 10 6 3 0 1 80 9 75
2024 Financial management 56 26 2 14 2 0 0 82 15 85
2024 Information management 36 56 8 0 0 0 0 92 0 15
2024 Information technology 38 34 20 4 5 0 0 72 9 50
2024 Evaluation 41 27 14 0 18 0 0 68 18 10
2024 Data sciences 34 33 7 26 0 0 0 67 26 10
2024 Policy 31 41 12 11 4 0 0 73 15 90
2024 Project management 23 42 10 16 8 0 1 65 24 75
2024 Other services to the public 36 43 7 7 7 0 0 79 14 40
2024 None of the above 37 29 14 12 4 0 3 68 17 80
2022 Client contact centre 55 24 6 11 3 0 0 80 14 25
2022 Federal regulators 38 47 8 5 0 0 2 87 5 35
2022 Compliance, inspection and enforcement 24 51 11 8 6 0 0 75 14 60
2022 Communications or public affairs 47 30 7 12 4 0 1 77 16 60
2022 Access to information and privacy 50 39 3 5 3 0 0 89 8 40
2022 Science and technology 30 33 10 7 16 0 4 66 24 20
2022 Legal services 55 24 9 13 0 0 0 78 13 70
2022 Administration and operations 50 31 9 6 5 0 0 80 11 170
2022 Human resources 41 36 10 9 2 0 3 79 10 60
2022 Financial management 38 39 9 9 5 0 0 77 14 65
2022 Procurement 49 16 11 24 0 0 0 65 24 10
2022 Information management 46 33 12 8 0 0 0 79 8 20
2022 Information technology 38 34 16 11 1 0 0 72 12 55
2022 Policy 35 35 13 10 7 0 0 70 17 85
2022 Project management 28 42 13 11 4 0 2 71 15 105
2022 Other services to the public 30 50 2 9 9 0 0 80 18 45
2022 None of the above 43 34 6 13 4 0 0 77 17 60
2020 Client contact centre 52 39 9 0 0 0 0 91 0 20
2020 Federal regulators 32 44 13 8 3 0 0 76 11 40
2020 Compliance, inspection and enforcement 35 34 14 12 4 0 0 70 16 55
2020 Communications or public affairs 51 31 14 0 2 2 0 84 2 55
2020 Access to information and privacy 37 37 12 9 5 0 0 74 14 45
2020 Science and technology 34 31 16 12 0 0 6 69 13 25
2020 Legal services 49 35 8 6 2 0 0 84 8 85
2020 Administration and operations 46 35 9 6 4 0 1 81 10 175
2020 Human resources 61 19 4 3 7 0 6 86 10 45
2020 Financial management 52 26 10 10 2 0 0 78 12 60
2020 Information management 50 40 10 0 0 0 0 90 0 30
2020 Information technology 42 38 6 11 3 0 0 80 14 50
2020 Policy 25 29 19 16 11 0 0 55 27 60
2020 Project management 34 37 11 11 5 0 2 72 16 45
2020 Other services to the public 44 40 6 10 0 0 0 84 10 30
2020 None of the above 44 31 8 10 5 0 3 77 15 60
2019 Client contact centre 46 25 17 13 0 0 0 71 13 25
2019 Federal regulators 41 36 7 10 7 0 0 76 17 60
2019 Compliance, inspection and enforcement 33 34 10 14 6 0 2 69 21 50
2019 Communications or public affairs 50 30 15 0 2 3 0 82 2 45
2019 Access to information and privacy 45 49 0 6 0 0 0 94 6 35
2019 Science and technology 31 25 27 12 5 0 0 56 17 25
2019 Legal services 55 33 8 3 0 0 0 88 3 65
2019 Administration and operations 46 34 7 10 3 0 1 81 12 160
2019 Human resources 61 25 10 0 0 0 4 90 0 55
2019 Financial management 60 32 4 4 0 0 0 92 4 50
2019 Information management 40 45 9 3 0 0 3 88 3 25
2019 Information technology 56 24 11 4 3 2 0 82 7 50
2019 Policy 36 38 12 11 2 0 2 75 13 60
2019 Project management 29 44 9 15 3 0 0 73 18 35
2019 Other services to the public 42 27 10 13 8 0 0 69 21 20
2019 None of the above 38 27 8 14 9 0 3 68 24 55

Question 6. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 61 32 0 0 0 0 7 100 0 20
2024 Intelligence analysts 26 54 0 6 7 7 0 86 14 15
2024 Federal regulators 58 21 7 10 0 0 3 82 11 40
2024 Compliance, inspection and enforcement 51 32 6 3 8 0 0 82 11 55
2024 Communications or public affairs 51 34 10 5 0 0 0 85 5 60
2024 Access to information and privacy 61 27 3 5 3 0 0 89 8 35
2024 Security 48 42 0 10 0 0 0 90 10 10
2024 Science and technology 46 27 14 9 4 0 0 72 14 25
2024 Legal services 53 32 4 9 1 0 0 85 11 70
2024 Administration and operations 50 32 5 7 2 0 5 86 9 175
2024 Human resources 72 21 4 2 2 0 0 93 3 75
2024 Financial management 63 20 8 2 6 0 0 84 8 85
2024 Information management 36 56 0 8 0 0 0 92 8 15
2024 Information technology 71 22 2 6 0 0 0 92 6 50
2024 Evaluation 47 18 11 25 0 0 0 64 25 10
2024 Data sciences 34 41 18 7 0 0 0 76 7 10
2024 Policy 42 37 9 9 3 0 0 78 12 90
2024 Project management 50 25 7 13 3 0 2 76 16 75
2024 Other services to the public 47 34 9 7 3 0 0 82 10 40
2024 None of the above 47 35 7 8 0 0 4 85 8 80
2022 Client contact centre 64 26 4 3 3 0 0 90 6 25
2022 Federal regulators 50 42 0 5 3 0 0 92 8 35
2022 Compliance, inspection and enforcement 48 33 8 7 4 0 0 81 12 60
2022 Communications or public affairs 56 24 6 11 3 0 0 80 14 60
2022 Access to information and privacy 74 16 8 0 3 0 0 90 3 40
2022 Science and technology 50 20 9 5 16 0 0 70 21 20
2022 Legal services 54 29 12 4 2 0 0 82 6 70
2022 Administration and operations 65 22 5 3 4 0 1 87 8 170
2022 Human resources 64 28 6 0 0 0 1 94 0 60
2022 Financial management 58 30 4 4 4 0 0 88 8 65
2022 Procurement 91 9 0 0 0 0 0 100 0 10
2022 Information management 35 50 0 16 0 0 0 84 16 20
2022 Information technology 64 29 1 3 2 0 0 93 6 55
2022 Policy 56 27 5 8 1 2 1 85 9 85
2022 Project management 55 31 7 4 2 1 0 86 6 105
2022 Other services to the public 46 33 9 9 3 0 0 80 12 45
2022 None of the above 60 25 7 6 1 0 0 86 8 60
2020 Client contact centre 66 19 15 0 0 0 0 85 0 20
2020 Federal regulators 43 32 11 12 3 0 0 74 14 40
2020 Compliance, inspection and enforcement 48 33 9 10 0 0 0 82 10 60
2020 Communications or public affairs 61 30 7 2 0 0 0 91 2 55
2020 Access to information and privacy 51 28 2 14 2 0 2 81 17 45
2020 Science and technology 40 40 17 0 0 0 3 82 0 25
2020 Legal services 59 28 3 8 2 0 0 87 10 85
2020 Administration and operations 59 28 6 5 3 0 0 87 7 175
2020 Human resources 67 26 4 2 0 0 0 94 2 45
2020 Financial management 69 23 5 4 0 0 0 92 4 60
2020 Information management 59 29 12 0 0 0 0 88 0 30
2020 Information technology 50 40 4 2 4 0 0 90 6 50
2020 Policy 42 39 2 14 2 1 0 82 17 60
2020 Project management 43 40 4 9 3 0 0 83 12 40
2020 Other services to the public 45 44 10 0 0 0 0 90 0 30
2020 None of the above 45 41 8 5 2 0 0 85 6 60
2019 Client contact centre 71 21 4 4 0 0 0 92 4 25
2019 Federal regulators 67 25 3 6 0 0 0 91 6 55
2019 Compliance, inspection and enforcement 68 17 2 9 4 0 0 85 13 50
2019 Communications or public affairs 57 33 4 4 0 0 2 91 4 45
2019 Access to information and privacy 70 21 6 3 0 0 0 91 3 35
2019 Science and technology 53 19 8 19 0 0 0 72 19 25
2019 Legal services 66 24 5 3 0 0 1 92 3 65
2019 Administration and operations 65 25 4 4 2 0 0 90 6 160
2019 Human resources 79 17 4 0 0 0 0 96 0 55
2019 Financial management 74 18 3 4 2 0 0 92 5 50
2019 Information management 69 20 11 0 0 0 0 89 0 25
2019 Information technology 62 26 10 2 0 0 0 88 2 50
2019 Policy 48 38 7 7 0 0 0 86 7 60
2019 Project management 49 38 6 6 0 0 0 88 6 35
2019 Other services to the public 52 36 4 8 0 0 0 88 8 20
2019 None of the above 65 21 7 4 3 0 0 86 7 55

Question 7. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 22 8 0 0 0 0 92 0 20
2024 Intelligence analysts 31 24 17 7 14 7 0 59 23 15
2024 Federal regulators 59 19 2 6 8 0 6 83 15 40
2024 Compliance, inspection and enforcement 51 25 9 7 5 3 0 79 12 55
2024 Communications or public affairs 54 23 10 7 5 0 0 78 12 65
2024 Access to information and privacy 73 5 6 6 9 0 0 78 16 35
2024 Security 60 15 8 0 18 0 0 74 18 10
2024 Science and technology 38 30 12 16 4 0 0 67 21 25
2024 Legal services 60 32 3 4 0 0 1 93 4 70
2024 Administration and operations 51 23 5 8 7 1 4 78 16 175
2024 Human resources 71 10 7 7 4 0 0 81 12 75
2024 Financial management 62 21 6 3 7 0 1 84 10 85
2024 Information management 38 56 5 0 0 0 0 95 0 15
2024 Information technology 55 22 14 4 3 0 1 78 8 50
2024 Evaluation 69 22 9 0 0 0 0 91 0 10
2024 Data sciences 54 39 0 0 7 0 0 93 7 10
2024 Policy 49 30 8 5 8 0 0 79 13 90
2024 Project management 44 24 10 12 9 0 1 69 21 75
2024 Other services to the public 44 40 13 2 0 0 0 84 2 40
2024 None of the above 50 32 4 5 6 0 3 84 12 80
2022 Client contact centre 58 30 3 3 7 0 0 87 10 25
2022 Federal regulators 58 9 13 5 11 0 3 70 17 35
2022 Compliance, inspection and enforcement 60 22 8 6 3 0 0 83 9 60
2022 Communications or public affairs 64 14 8 7 8 0 0 77 15 65
2022 Access to information and privacy 83 10 0 3 5 0 0 92 8 40
2022 Science and technology 40 39 16 0 5 0 0 79 5 20
2022 Legal services 58 24 6 8 5 0 0 82 12 65
2022 Administration and operations 65 22 5 5 2 0 0 87 7 170
2022 Human resources 70 20 7 3 0 0 0 90 3 60
2022 Financial management 51 30 5 6 7 0 0 81 14 65
2022 Procurement 56 22 0 11 11 0 0 78 22 10
2022 Information management 61 20 13 6 0 0 0 81 6 20
2022 Information technology 55 22 15 5 3 0 0 77 8 55
2022 Policy 53 29 6 4 8 0 0 82 12 85
2022 Project management 43 32 9 11 4 0 2 76 15 105
2022 Other services to the public 57 23 11 2 6 0 0 80 8 45
2022 None of the above 54 27 6 5 8 0 0 81 13 60
2020 Client contact centre 65 30 5 0 0 0 0 95 0 20
2020 Federal regulators 40 31 10 8 11 0 0 71 19 40
2020 Compliance, inspection and enforcement 63 22 7 7 2 0 0 84 9 60
2020 Communications or public affairs 65 23 3 5 4 0 0 88 9 55
2020 Access to information and privacy 70 23 2 5 0 0 0 93 5 45
2020 Science and technology 45 39 12 3 0 0 0 85 3 25
2020 Legal services 52 30 7 8 2 0 0 82 11 85
2020 Administration and operations 57 27 6 5 4 0 1 84 9 175
2020 Human resources 74 18 6 2 0 0 0 91 2 45
2020 Financial management 63 24 7 5 2 0 0 87 7 60
2020 Information management 55 26 6 10 4 0 0 81 13 30
2020 Information technology 55 23 10 6 5 0 0 78 12 50
2020 Policy 38 28 17 12 5 0 0 66 17 60
2020 Project management 50 25 14 7 2 3 0 77 9 45
2020 Other services to the public 68 21 7 4 0 0 0 89 4 30
2020 None of the above 59 20 7 7 5 0 2 81 12 60
2019 Client contact centre 72 15 4 4 5 0 0 87 9 25
2019 Federal regulators 53 23 1 21 2 0 0 76 23 60
2019 Compliance, inspection and enforcement 62 25 3 8 0 0 2 89 8 50
2019 Communications or public affairs 72 20 2 2 4 0 0 92 6 45
2019 Access to information and privacy 79 18 3 0 0 0 0 97 0 35
2019 Science and technology 53 24 12 8 4 0 0 76 12 25
2019 Legal services 67 25 2 6 1 0 0 91 7 65
2019 Administration and operations 60 25 4 6 3 1 0 87 9 160
2019 Human resources 75 18 4 2 2 0 0 93 3 55
2019 Financial management 69 22 7 2 0 0 0 91 2 50
2019 Information management 67 15 15 3 0 0 0 81 3 25
2019 Information technology 63 21 9 2 2 2 0 86 4 50
2019 Policy 62 30 3 5 0 0 0 92 5 60
2019 Project management 58 27 12 0 4 0 0 84 4 35
2019 Other services to the public 62 21 9 8 0 0 0 83 8 20
2019 None of the above 58 19 7 9 7 0 0 76 16 55

Question 8. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 43 50 0 6 0 0 0 94 6 20
2024 Intelligence analysts 23 32 30 0 8 7 0 59 9 15
2024 Federal regulators 54 26 10 3 8 0 0 80 11 40
2024 Compliance, inspection and enforcement 33 36 19 6 5 2 0 70 11 55
2024 Communications or public affairs 51 31 11 6 2 0 0 82 8 65
2024 Access to information and privacy 61 14 10 9 7 0 0 75 16 35
2024 Security 31 51 17 0 0 0 0 83 0 10
2024 Science and technology 46 45 4 4 0 0 0 91 4 25
2024 Legal services 52 39 7 3 0 0 0 90 3 70
2024 Administration and operations 48 30 10 6 5 0 0 78 11 175
2024 Human resources 59 23 11 5 2 0 0 82 6 75
2024 Financial management 53 33 10 2 2 0 0 85 4 85
2024 Information management 43 30 20 7 0 0 0 73 7 15
2024 Information technology 36 40 20 3 2 0 0 75 5 50
2024 Evaluation 51 34 0 15 0 0 0 85 15 10
2024 Data sciences 14 36 25 18 7 0 0 50 25 10
2024 Policy 46 30 11 4 9 0 0 76 13 90
2024 Project management 45 31 11 9 4 0 0 76 13 75
2024 Other services to the public 45 46 4 5 0 0 0 91 5 40
2024 None of the above 43 40 8 4 5 0 0 82 10 80
2022 Client contact centre 48 34 9 5 3 0 0 82 9 25
2022 Federal regulators 51 35 6 2 5 0 0 86 8 35
2022 Compliance, inspection and enforcement 51 37 4 2 5 0 0 88 7 55
2022 Communications or public affairs 51 24 12 9 4 0 0 75 13 65
2022 Access to information and privacy 52 32 5 6 5 0 0 84 11 40
2022 Science and technology 52 23 17 4 3 0 0 76 8 20
2022 Legal services 46 38 9 7 0 0 0 84 7 70
2022 Administration and operations 54 31 3 7 5 0 0 85 13 170
2022 Human resources 43 36 15 4 2 0 0 79 6 60
2022 Financial management 46 40 9 5 0 0 0 86 5 65
2022 Procurement 46 54 0 0 0 0 0 100 0 10
2022 Information management 30 37 13 7 13 0 0 67 20 20
2022 Information technology 46 47 7 0 0 0 0 93 0 55
2022 Policy 50 35 2 10 3 0 0 85 13 85
2022 Project management 51 34 7 5 3 0 0 85 8 105
2022 Other services to the public 43 41 15 0 0 0 0 85 0 45
2022 None of the above 58 31 7 3 1 0 0 89 4 60
2020 Client contact centre 53 33 9 4 0 0 0 86 4 20
2020 Federal regulators 48 26 10 10 5 0 0 74 16 40
2020 Compliance, inspection and enforcement 51 34 7 9 0 0 0 85 9 60
2020 Communications or public affairs 51 30 11 9 0 0 0 81 9 55
2020 Access to information and privacy 54 30 11 2 2 0 0 84 5 45
2020 Science and technology 37 44 20 0 0 0 0 80 0 25
2020 Legal services 45 40 11 3 1 0 0 85 4 85
2020 Administration and operations 45 38 9 5 3 0 0 83 8 175
2020 Human resources 58 34 6 2 0 0 0 91 2 50
2020 Financial management 51 34 6 5 3 0 0 85 9 60
2020 Information management 45 38 13 0 4 0 0 83 4 30
2020 Information technology 44 40 7 5 4 0 0 84 9 50
2020 Policy 41 27 10 13 8 0 0 68 22 60
2020 Project management 54 30 12 2 3 0 0 83 5 45
2020 Other services to the public 54 33 9 3 0 0 0 87 3 30
2020 None of the above 56 28 6 9 1 0 0 84 10 60
2019 Client contact centre 36 43 12 4 5 0 0 80 9 25
2019 Federal regulators 56 34 8 2 0 0 0 90 2 60
2019 Compliance, inspection and enforcement 43 35 10 8 4 0 0 78 12 50
2019 Communications or public affairs 50 37 7 4 2 0 0 87 6 45
2019 Access to information and privacy 64 24 6 3 3 0 0 88 6 35
2019 Science and technology 53 35 0 8 4 0 0 88 12 25
2019 Legal services 54 31 9 4 2 0 0 85 6 65
2019 Administration and operations 42 39 10 4 4 0 0 81 8 160
2019 Human resources 63 29 8 0 0 0 0 92 0 55
2019 Financial management 69 30 2 0 0 0 0 98 0 50
2019 Information management 37 52 8 0 0 3 0 92 0 25
2019 Information technology 62 24 12 2 0 0 0 86 2 50
2019 Policy 55 35 7 3 0 0 0 90 3 60
2019 Project management 60 18 6 9 7 0 0 78 15 35
2019 Other services to the public 64 17 11 4 4 0 0 81 8 20
2019 None of the above 49 23 9 11 9 0 0 71 20 55

Question 9. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 44 50 6 0 0 0 0 94 0 20
2024 Intelligence analysts 29 8 37 5 14 7 0 40 20 15
2024 Federal regulators 36 16 20 8 17 0 3 54 25 40
2024 Compliance, inspection and enforcement 31 29 11 14 14 0 2 60 28 55
2024 Communications or public affairs 54 30 8 7 0 0 1 85 7 65
2024 Access to information and privacy 55 21 7 3 15 0 0 75 18 35
2024 Security 22 37 16 17 7 0 0 59 25 10
2024 Science and technology 52 29 7 4 8 0 0 81 12 25
2024 Legal services 46 37 6 9 2 0 0 83 11 70
2024 Administration and operations 44 32 6 8 5 0 4 79 14 175
2024 Human resources 51 25 14 5 4 1 0 77 9 75
2024 Financial management 50 31 7 6 5 0 0 82 11 85
2024 Information management 30 46 6 18 0 0 0 76 18 15
2024 Information technology 49 36 7 4 4 0 0 85 8 50
2024 Evaluation 33 42 0 9 15 0 0 76 24 10
2024 Data sciences 52 34 7 0 7 0 0 86 7 10
2024 Policy 39 39 9 4 10 0 0 78 13 90
2024 Project management 36 41 10 10 4 0 0 77 14 75
2024 Other services to the public 43 28 17 9 3 0 0 71 12 40
2024 None of the above 38 28 14 15 4 0 1 67 19 80
2022 Client contact centre 46 30 12 9 3 0 0 76 12 25
2022 Federal regulators 43 15 0 19 17 0 6 62 38 35
2022 Compliance, inspection and enforcement 31 40 9 9 10 0 1 72 19 60
2022 Communications or public affairs 49 26 10 5 9 0 0 76 14 65
2022 Access to information and privacy 51 31 10 3 3 3 0 84 5 40
2022 Science and technology 34 21 21 17 4 0 4 57 21 20
2022 Legal services 47 24 14 6 8 0 0 72 14 70
2022 Administration and operations 55 26 8 7 4 0 0 81 11 170
2022 Human resources 42 40 13 3 0 2 0 83 3 60
2022 Financial management 48 35 7 5 5 0 0 83 11 65
2022 Procurement 34 29 25 0 11 0 0 63 11 10
2022 Information management 49 16 7 25 3 0 0 65 28 20
2022 Information technology 52 35 10 3 0 0 0 87 3 55
2022 Policy 47 28 8 11 6 0 0 74 17 85
2022 Project management 43 35 6 13 3 0 0 77 16 105
2022 Other services to the public 49 35 8 6 2 0 0 84 8 45
2022 None of the above 41 33 14 4 8 0 0 74 12 60
2020 Client contact centre 51 35 10 4 0 0 0 86 4 20
2020 Federal regulators 25 33 5 16 19 0 2 59 36 40
2020 Compliance, inspection and enforcement 37 35 15 8 3 0 2 73 12 60
2020 Communications or public affairs 64 20 7 7 2 0 0 84 9 55
2020 Access to information and privacy 44 31 9 9 2 5 0 78 12 45
2020 Science and technology 34 45 8 8 4 0 0 79 12 25
2020 Legal services 50 35 6 4 5 0 0 85 9 85
2020 Administration and operations 45 37 11 2 5 0 0 82 7 170
2020 Human resources 51 36 9 2 2 0 0 87 4 50
2020 Financial management 45 37 8 8 2 0 0 82 10 60
2020 Information management 47 24 19 10 0 0 0 71 10 30
2020 Information technology 49 41 2 4 4 0 0 90 8 50
2020 Policy 32 36 11 11 10 0 0 68 21 60
2020 Project management 50 32 9 2 7 0 0 82 9 45
2020 Other services to the public 48 41 8 4 0 0 0 89 4 30
2020 None of the above 39 40 8 8 5 0 0 79 13 60
2019 Client contact centre 52 24 8 17 0 0 0 76 17 25
2019 Federal regulators 33 41 9 9 6 0 1 76 15 60
2019 Compliance, inspection and enforcement 31 40 6 10 12 0 2 71 23 50
2019 Communications or public affairs 48 31 10 9 2 0 0 78 12 45
2019 Access to information and privacy 54 28 6 12 0 0 0 82 12 35
2019 Science and technology 30 30 13 15 12 0 0 60 27 25
2019 Legal services 55 24 11 7 1 0 1 80 9 65
2019 Administration and operations 43 28 14 11 2 1 1 72 13 160
2019 Human resources 56 37 3 2 2 0 0 93 4 55
2019 Financial management 52 38 6 4 0 0 0 89 4 50
2019 Information management 40 37 11 12 0 0 0 77 12 25
2019 Information technology 41 40 10 6 4 0 0 81 10 50
2019 Policy 43 41 8 6 0 0 2 85 6 60
2019 Project management 39 42 6 6 7 0 0 81 13 35
2019 Other services to the public 52 26 9 9 4 0 0 78 13 20
2019 None of the above 29 29 17 16 9 0 0 58 25 55

Question 10. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 58 42 0 0 0 0 0 100 0 20
2024 Intelligence analysts 5 49 6 25 8 7 0 58 35 15
2024 Federal regulators 34 40 8 10 8 0 0 74 18 40
2024 Compliance, inspection and enforcement 29 29 17 17 8 0 0 58 25 55
2024 Communications or public affairs 37 48 5 5 5 0 0 86 10 65
2024 Access to information and privacy 53 26 6 11 4 0 0 79 15 35
2024 Security 18 56 15 0 10 0 0 75 10 10
2024 Science and technology 36 37 19 4 5 0 0 73 8 25
2024 Legal services 42 40 9 10 0 0 0 82 10 70
2024 Administration and operations 40 37 14 7 3 0 0 77 10 175
2024 Human resources 47 43 2 5 3 0 0 90 8 75
2024 Financial management 51 32 5 5 8 0 0 82 13 85
2024 Information management 62 25 6 7 0 0 0 87 7 15
2024 Information technology 31 48 15 2 4 0 0 79 6 50
2024 Evaluation 35 37 14 8 8 0 0 71 15 10
2024 Data sciences 19 56 10 8 7 0 0 74 15 10
2024 Policy 26 46 6 15 7 0 0 72 22 90
2024 Project management 38 38 10 11 3 0 0 77 14 75
2024 Other services to the public 37 45 9 2 7 0 0 82 10 40
2024 None of the above 39 38 8 11 5 0 0 77 15 80
2022 Client contact centre 55 29 9 4 3 0 0 84 7 25
2022 Federal regulators 33 48 8 3 8 0 0 82 11 35
2022 Compliance, inspection and enforcement 34 49 5 8 4 0 0 83 12 60
2022 Communications or public affairs 41 48 4 5 3 0 0 89 8 65
2022 Access to information and privacy 64 23 11 0 3 0 0 87 3 40
2022 Science and technology 35 41 5 4 15 0 0 76 19 20
2022 Legal services 52 30 4 14 0 0 0 82 14 70
2022 Administration and operations 53 32 9 3 4 0 0 84 7 170
2022 Human resources 44 37 12 0 7 0 0 81 7 60
2022 Financial management 39 37 15 8 1 0 0 76 9 65
2022 Information management 43 41 11 5 0 0 0 84 5 20
2022 Information technology 34 49 10 8 0 0 0 83 8 55
2022 Policy 31 37 9 14 9 0 0 68 23 85
2022 Project management 34 43 11 10 2 0 0 77 12 105
2022 Other services to the public 45 42 5 9 0 0 0 86 9 45
2022 None of the above 42 37 9 8 4 0 0 78 12 60
2020 Client contact centre 55 31 0 14 0 0 0 86 14 20
2020 Federal regulators 37 33 11 11 8 0 0 69 19 40
2020 Compliance, inspection and enforcement 39 37 14 5 5 0 0 76 10 55
2020 Communications or public affairs 43 43 6 9 0 0 0 85 9 55
2020 Access to information and privacy 43 46 5 5 0 0 2 90 5 40
2020 Science and technology 32 39 20 4 4 0 0 71 8 25
2020 Legal services 49 37 9 3 1 0 0 86 5 85
2020 Administration and operations 43 42 8 4 3 0 0 85 7 175
2020 Human resources 55 30 13 0 2 0 0 84 2 50
2020 Financial management 53 37 5 5 0 0 0 90 5 60
2020 Information management 31 42 22 4 0 0 0 74 4 30
2020 Information technology 33 46 5 10 6 0 0 79 16 50
2020 Policy 27 36 6 18 14 0 0 62 32 60
2020 Project management 38 39 18 2 2 0 0 78 5 45
2020 Other services to the public 55 32 10 4 0 0 0 87 4 30
2020 None of the above 51 37 9 2 2 0 0 87 3 60
2019 Client contact centre 54 26 11 4 4 0 0 80 8 25
2019 Federal regulators 41 33 16 9 2 0 0 74 11 55
2019 Compliance, inspection and enforcement 35 43 8 12 2 0 0 78 14 50
2019 Communications or public affairs 42 35 15 4 4 0 0 77 8 45
2019 Access to information and privacy 45 43 3 9 0 0 0 88 9 35
2019 Science and technology 31 37 8 12 12 0 0 68 24 25
2019 Legal services 39 42 10 5 3 0 0 81 9 65
2019 Administration and operations 38 47 8 4 3 0 0 86 6 160
2019 Human resources 61 30 2 4 3 0 0 91 7 55
2019 Financial management 51 36 5 6 2 0 0 87 8 50
2019 Information management 41 32 16 11 0 0 0 73 11 25
2019 Information technology 47 40 2 8 4 0 0 86 11 50
2019 Policy 36 47 5 12 0 0 0 83 12 60
2019 Project management 36 37 12 12 3 0 0 73 15 35
2019 Other services to the public 52 19 21 4 4 0 0 71 8 20
2019 None of the above 40 33 6 15 6 0 0 73 21 55

Question 11. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 79 16 5 0 0 0 0 95 0 20
2024 Intelligence analysts 43 16 14 12 8 7 0 64 21 15
2024 Federal regulators 57 27 6 5 3 3 0 87 8 40
2024 Compliance, inspection and enforcement 46 35 9 9 2 0 0 81 10 55
2024 Communications or public affairs 54 37 0 5 3 0 0 92 8 60
2024 Access to information and privacy 73 14 6 0 7 0 0 87 7 35
2024 Security 52 31 8 0 10 0 0 83 10 10
2024 Science and technology 45 47 4 4 0 0 0 92 4 25
2024 Legal services 63 27 7 1 2 0 0 90 3 70
2024 Administration and operations 54 31 8 5 1 0 1 86 6 175
2024 Human resources 69 25 0 5 1 0 0 94 6 75
2024 Financial management 62 29 5 3 2 0 0 91 5 85
2024 Information management 50 44 0 6 0 0 0 94 6 15
2024 Information technology 57 38 4 2 0 0 0 95 2 50
2024 Evaluation 62 30 0 0 8 0 0 92 8 10
2024 Data sciences 35 49 9 7 0 0 0 84 7 10
2024 Policy 49 28 10 8 5 0 0 78 13 90
2024 Project management 52 37 6 4 1 0 0 89 5 75
2024 Other services to the public 58 37 2 3 0 0 0 95 3 40
2024 None of the above 59 34 4 1 2 0 0 93 3 80
2022 Client contact centre 48 42 7 0 3 0 0 90 3 25
2022 Federal regulators 60 34 0 3 2 0 0 95 5 35
2022 Compliance, inspection and enforcement 54 36 8 2 0 0 0 90 2 60
2022 Communications or public affairs 67 25 4 1 0 1 1 94 1 65
2022 Access to information and privacy 73 24 0 3 0 0 0 97 3 40
2022 Science and technology 53 38 0 5 3 0 0 92 8 20
2022 Legal services 65 26 4 5 0 0 0 91 5 70
2022 Administration and operations 67 22 4 3 3 1 0 90 6 170
2022 Human resources 56 28 10 3 2 0 0 84 5 60
2022 Financial management 72 23 1 4 0 0 0 95 4 65
2022 Information management 38 50 3 2 7 0 0 88 9 20
2022 Information technology 60 31 5 1 0 1 0 93 1 55
2022 Policy 55 27 11 6 1 0 0 82 7 85
2022 Project management 54 36 4 3 2 2 0 92 4 105
2022 Other services to the public 55 37 6 0 3 0 0 91 3 45
2022 None of the above 58 29 7 6 0 0 0 87 6 60
2020 Client contact centre 64 26 10 0 0 0 0 90 0 20
2020 Federal regulators 57 33 5 3 3 0 0 90 5 40
2020 Compliance, inspection and enforcement 58 32 5 5 0 0 0 90 5 55
2020 Communications or public affairs 71 24 3 2 0 0 0 95 2 55
2020 Access to information and privacy 69 26 5 0 0 0 0 95 0 45
2020 Science and technology 63 25 8 0 4 0 0 88 4 25
2020 Legal services 64 30 4 1 1 0 0 94 2 85
2020 Administration and operations 63 28 5 2 2 0 0 91 4 170
2020 Human resources 74 20 4 2 0 0 0 93 2 50
2020 Financial management 69 27 2 2 0 0 0 97 2 60
2020 Information management 51 36 9 4 0 0 0 87 4 30
2020 Information technology 56 38 0 3 4 0 0 94 6 50
2020 Policy 48 31 3 10 9 0 0 78 18 60
2020 Project management 56 26 11 5 2 0 0 81 7 45
2020 Other services to the public 68 22 6 4 0 0 0 90 4 30
2020 None of the above 69 26 1 3 0 0 0 95 3 60
2019 Client contact centre 51 32 8 9 0 0 0 83 9 25
2019 Federal regulators 56 33 5 4 0 2 0 91 4 55
2019 Compliance, inspection and enforcement 57 27 9 6 2 0 0 84 7 50
2019 Communications or public affairs 61 33 4 0 2 0 0 94 2 45
2019 Access to information and privacy 72 22 6 0 0 0 0 94 0 35
2019 Science and technology 54 18 16 8 4 0 0 72 12 25
2019 Legal services 68 26 4 2 0 0 0 94 2 65
2019 Administration and operations 60 31 5 1 3 0 0 91 4 160
2019 Human resources 84 15 2 0 0 0 0 98 0 55
2019 Financial management 72 22 4 2 0 0 0 94 2 50
2019 Information management 73 19 8 0 0 0 0 92 0 25
2019 Information technology 68 28 4 0 0 0 0 96 0 50
2019 Policy 61 33 2 5 0 0 0 93 5 60
2019 Project management 52 39 0 6 3 0 0 91 9 35
2019 Other services to the public 71 19 6 0 4 0 0 90 4 20
2019 None of the above 56 26 11 5 2 0 0 81 7 55

Question 12. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 62 26 11 0 0 0 0 89 0 20
2024 Intelligence analysts 17 31 0 23 22 7 0 52 48 15
2024 Federal regulators 47 19 7 11 16 0 0 66 27 40
2024 Compliance, inspection and enforcement 31 21 15 8 25 0 0 53 32 55
2024 Communications or public affairs 53 31 9 5 3 0 0 84 8 65
2024 Access to information and privacy 55 23 4 5 13 0 0 78 18 35
2024 Security 17 51 0 8 25 0 0 67 33 10
2024 Science and technology 48 26 5 13 8 0 0 74 21 25
2024 Legal services 49 31 11 6 2 1 0 81 8 70
2024 Administration and operations 47 30 8 8 7 0 0 77 15 175
2024 Human resources 57 22 13 5 3 0 0 79 8 75
2024 Financial management 59 26 5 4 6 0 0 85 10 85
2024 Information management 39 29 20 12 0 0 0 68 12 15
2024 Information technology 49 34 9 8 0 0 0 83 8 50
2024 Evaluation 51 24 0 17 8 0 0 76 24 10
2024 Data sciences 33 32 17 10 7 0 0 66 17 10
2024 Policy 39 37 6 6 11 0 0 77 17 90
2024 Project management 40 32 13 6 8 0 0 72 14 75
2024 Other services to the public 36 40 14 7 3 0 0 76 10 40
2024 None of the above 39 35 11 9 6 0 0 74 15 80
2022 Client contact centre 42 30 16 9 3 0 0 72 12 25
2022 Federal regulators 45 22 8 11 14 0 0 67 25 35
2022 Compliance, inspection and enforcement 34 44 11 2 8 0 0 78 11 60
2022 Communications or public affairs 42 39 9 4 7 0 0 81 10 65
2022 Access to information and privacy 55 24 11 3 8 0 0 79 11 40
2022 Science and technology 38 47 11 0 3 0 0 86 3 20
2022 Legal services 45 29 12 8 5 0 0 75 13 65
2022 Administration and operations 55 27 5 3 9 0 0 82 12 170
2022 Human resources 42 44 9 4 0 0 0 87 4 60
2022 Financial management 55 25 4 15 1 0 0 79 17 65
2022 Procurement 34 29 0 37 0 0 0 63 37 10
2022 Information management 34 17 17 21 10 0 0 51 31 20
2022 Information technology 43 41 12 3 0 1 0 85 3 55
2022 Policy 46 29 11 9 5 1 0 76 13 85
2022 Project management 45 34 9 8 4 0 0 80 11 100
2022 Other services to the public 49 34 8 4 5 0 0 83 9 45
2022 None of the above 44 35 10 1 9 0 0 79 11 60
2020 Client contact centre 51 19 24 0 6 0 0 71 6 20
2020 Federal regulators 40 16 20 13 11 0 0 56 24 40
2020 Compliance, inspection and enforcement 32 41 15 6 5 0 0 73 11 60
2020 Communications or public affairs 56 21 9 11 4 0 0 77 14 55
2020 Access to information and privacy 51 31 7 7 5 0 0 82 12 45
2020 Science and technology 39 40 12 8 0 0 0 79 8 25
2020 Legal services 48 39 6 4 3 0 0 86 8 85
2020 Administration and operations 46 35 9 5 5 0 0 81 10 175
2020 Human resources 58 23 11 6 2 0 0 80 9 50
2020 Financial management 52 29 14 5 0 0 0 81 5 60
2020 Information management 41 32 23 4 0 0 0 73 4 30
2020 Information technology 47 38 7 4 4 0 0 85 8 50
2020 Policy 42 31 12 6 8 0 0 73 14 60
2020 Project management 55 20 18 0 7 0 0 75 7 45
2020 Other services to the public 51 35 10 0 4 0 0 86 4 30
2020 None of the above 49 26 6 15 3 0 0 75 18 60
2019 Client contact centre 44 36 4 13 4 0 0 79 17 25
2019 Federal regulators 40 35 5 16 4 0 0 75 20 60
2019 Compliance, inspection and enforcement 33 32 19 9 8 0 0 65 16 50
2019 Communications or public affairs 50 19 11 16 2 2 0 71 18 45
2019 Access to information and privacy 51 31 6 12 0 0 0 82 12 35
2019 Science and technology 41 31 8 8 12 0 0 72 20 25
2019 Legal services 56 28 9 7 0 0 0 84 7 65
2019 Administration and operations 45 31 14 5 5 0 0 75 11 160
2019 Human resources 69 25 2 4 0 0 0 95 4 55
2019 Financial management 63 29 4 4 0 0 0 92 4 50
2019 Information management 47 26 19 4 3 0 0 74 8 25
2019 Information technology 44 40 4 4 7 0 0 84 11 50
2019 Policy 55 29 6 10 0 0 0 84 10 60
2019 Project management 45 37 6 3 9 0 0 82 12 35
2019 Other services to the public 50 28 4 10 8 0 0 78 18 20
2019 None of the above 38 24 9 19 9 0 0 62 29 55

Question 13. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 66 34 0 0 0 0 0 100 0 20
2024 Intelligence analysts 41 25 14 5 8 7 0 71 14 15
2024 Federal regulators 69 24 2 4 0 0 0 93 4 40
2024 Compliance, inspection and enforcement 40 39 17 1 3 0 0 79 4 55
2024 Communications or public affairs 56 32 8 3 2 0 0 87 5 60
2024 Access to information and privacy 55 25 7 3 9 0 0 81 12 35
2024 Security 54 29 17 0 0 0 0 83 0 10
2024 Science and technology 69 23 9 0 0 0 0 91 0 25
2024 Legal services 59 32 6 3 0 0 0 91 3 70
2024 Administration and operations 60 23 12 4 2 0 0 83 5 175
2024 Human resources 69 20 8 3 0 0 0 89 3 75
2024 Financial management 61 28 9 0 2 0 0 89 2 85
2024 Information management 62 24 6 8 0 0 0 86 8 15
2024 Information technology 53 32 15 0 0 0 0 85 0 50
2024 Evaluation 51 34 8 8 0 0 0 85 8 10
2024 Data sciences 24 46 23 0 7 0 0 70 7 10
2024 Policy 52 26 10 5 5 0 1 80 10 90
2024 Project management 60 29 9 2 0 0 0 90 2 75
2024 Other services to the public 65 25 5 5 0 0 0 90 5 40
2024 None of the above 62 19 13 3 3 0 0 81 6 80
2022 Client contact centre 54 36 7 0 3 0 0 90 3 25
2022 Federal regulators 66 23 8 0 3 0 0 89 3 35
2022 Compliance, inspection and enforcement 57 40 2 1 0 0 0 97 1 60
2022 Communications or public affairs 69 16 11 5 0 0 0 84 5 65
2022 Access to information and privacy 57 21 13 6 3 0 0 78 8 40
2022 Science and technology 56 33 11 0 0 0 0 89 0 20
2022 Legal services 62 24 11 2 1 0 0 86 4 70
2022 Administration and operations 64 21 9 0 5 0 0 86 5 170
2022 Human resources 59 33 7 1 0 0 0 92 1 60
2022 Financial management 69 23 6 2 0 0 0 92 2 65
2022 Procurement 54 46 0 0 0 0 0 100 0 10
2022 Information management 57 19 10 0 14 0 0 77 14 20
2022 Information technology 64 27 9 0 0 0 0 91 0 55
2022 Policy 53 31 6 7 3 0 0 84 10 85
2022 Project management 57 30 10 3 1 0 0 87 4 105
2022 Other services to the public 56 34 6 0 0 0 3 93 0 45
2022 None of the above 66 22 7 4 1 0 0 88 5 60
2020 Client contact centre 47 34 19 0 0 0 0 81 0 20
2020 Federal regulators 72 20 5 0 3 0 0 92 3 40
2020 Compliance, inspection and enforcement 55 36 8 0 0 0 0 92 0 60
2020 Communications or public affairs 59 25 12 3 0 0 0 85 3 55
2020 Access to information and privacy 60 24 9 2 5 0 0 84 7 45
2020 Science and technology 57 39 4 0 0 0 0 96 0 25
2020 Legal services 62 25 12 0 1 0 0 87 1 85
2020 Administration and operations 61 24 10 3 2 0 0 85 5 175
2020 Human resources 63 35 0 0 0 2 0 100 0 45
2020 Financial management 67 28 5 0 0 0 0 95 0 60
2020 Information management 55 32 6 7 0 0 0 87 7 30
2020 Information technology 69 19 8 3 2 0 0 88 4 50
2020 Policy 52 30 8 7 4 0 0 81 10 60
2020 Project management 66 22 11 0 0 0 0 89 0 45
2020 Other services to the public 62 29 10 0 0 0 0 90 0 30
2020 None of the above 73 19 6 2 0 0 0 92 2 60
2019 Client contact centre 50 33 8 9 0 0 0 83 9 25
2019 Federal regulators 75 19 6 0 0 0 0 94 0 60
2019 Compliance, inspection and enforcement 52 39 2 4 4 0 0 91 7 50
2019 Communications or public affairs 63 19 12 4 2 0 0 82 6 45
2019 Access to information and privacy 66 25 6 0 3 0 0 91 3 35
2019 Science and technology 54 30 16 0 0 0 0 84 0 25
2019 Legal services 61 27 9 0 3 0 0 88 3 65
2019 Administration and operations 58 29 9 1 2 0 0 87 4 160
2019 Human resources 75 20 4 2 0 0 0 95 2 55
2019 Financial management 78 20 2 0 0 0 0 98 0 50
2019 Information management 64 31 4 0 0 0 0 96 0 25
2019 Information technology 73 27 0 0 0 0 0 100 0 50
2019 Policy 67 21 13 0 0 0 0 87 0 60
2019 Project management 70 12 12 0 3 3 0 84 3 35
2019 Other services to the public 68 18 10 0 4 0 0 86 4 20
2019 None of the above 64 21 6 4 6 0 0 85 10 55

Question 14. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 45 8 10 0 0 0 81 10 20
2024 Intelligence analysts 23 20 17 25 8 7 0 46 35 15
2024 Federal regulators 43 22 10 10 11 0 3 68 21 35
2024 Compliance, inspection and enforcement 25 39 15 11 8 1 0 65 20 55
2024 Communications or public affairs 44 37 6 9 3 0 0 81 12 60
2024 Access to information and privacy 51 16 14 6 13 0 0 67 19 35
2024 Security 31 51 8 0 10 0 0 83 10 10
2024 Science and technology 56 20 9 7 8 0 0 76 15 25
2024 Legal services 43 30 8 13 4 1 0 74 18 70
2024 Administration and operations 44 33 8 9 5 0 0 78 14 175
2024 Human resources 57 23 12 5 3 0 0 80 8 75
2024 Financial management 59 30 5 3 3 0 0 89 6 85
2024 Information management 37 30 27 6 0 0 0 67 6 15
2024 Information technology 50 32 14 2 2 0 0 82 4 50
2024 Evaluation 44 41 0 0 15 0 0 85 15 10
2024 Data sciences 32 44 7 10 7 0 0 76 17 10
2024 Policy 42 35 5 11 8 0 0 77 19 90
2024 Project management 37 35 12 8 7 0 1 73 15 75
2024 Other services to the public 38 40 10 12 0 0 0 78 12 40
2024 None of the above 44 38 8 4 5 0 1 83 9 80
2022 Client contact centre 43 38 4 12 3 0 0 81 15 25
2022 Federal regulators 32 29 17 11 11 0 0 61 22 35
2022 Compliance, inspection and enforcement 36 48 8 5 2 0 0 84 8 60
2022 Communications or public affairs 49 27 10 8 6 0 0 77 13 65
2022 Access to information and privacy 38 38 3 16 5 0 0 76 21 40
2022 Science and technology 34 41 8 7 10 0 0 75 17 20
2022 Legal services 44 35 13 3 5 0 0 79 8 70
2022 Administration and operations 53 26 6 7 6 1 0 81 13 170
2022 Human resources 51 38 2 4 5 0 0 90 8 60
2022 Financial management 59 26 4 6 4 0 0 85 11 65
2022 Procurement 75 15 11 0 0 0 0 89 0 10
2022 Information management 23 40 0 25 12 0 0 63 37 20
2022 Information technology 55 29 8 5 3 0 0 85 8 55
2022 Policy 43 36 7 8 6 1 0 80 13 85
2022 Project management 43 34 7 12 4 0 0 77 16 105
2022 Other services to the public 46 35 3 6 4 0 5 86 11 45
2022 None of the above 37 45 6 6 6 0 0 82 12 60
2020 Client contact centre 32 44 10 9 0 0 5 80 10 20
2020 Federal regulators 36 35 8 13 6 0 2 73 19 40
2020 Compliance, inspection and enforcement 43 37 10 7 3 0 0 80 11 60
2020 Communications or public affairs 61 29 2 5 4 0 0 89 9 55
2020 Access to information and privacy 42 42 2 5 5 5 0 88 10 45
2020 Science and technology 36 43 8 8 4 0 0 79 13 25
2020 Legal services 46 35 8 6 5 0 0 81 11 85
2020 Administration and operations 47 34 12 2 5 0 0 81 7 170
2020 Human resources 65 20 11 2 2 0 0 85 4 45
2020 Financial management 62 20 13 4 2 0 0 82 5 60
2020 Information management 43 40 3 11 3 0 0 83 14 30
2020 Information technology 51 31 10 2 6 0 0 82 8 50
2020 Policy 42 30 11 13 4 0 0 72 17 60
2020 Project management 41 31 9 11 8 0 0 72 19 40
2020 Other services to the public 58 39 3 0 0 0 0 97 0 30
2020 None of the above 51 24 13 12 0 0 0 76 12 60
2019 Client contact centre 50 20 9 20 0 0 0 71 20 25
2019 Federal regulators 44 38 7 7 4 0 0 82 11 60
2019 Compliance, inspection and enforcement 39 37 11 6 7 0 0 75 13 50
2019 Communications or public affairs 43 35 11 6 5 0 0 78 11 45
2019 Access to information and privacy 58 21 12 6 3 0 0 79 9 35
2019 Science and technology 33 42 13 0 12 0 0 75 12 25
2019 Legal services 60 19 9 6 5 0 0 80 11 65
2019 Administration and operations 44 35 10 6 5 0 0 79 11 160
2019 Human resources 67 24 3 4 2 0 0 91 6 55
2019 Financial management 72 14 8 2 2 0 2 87 5 50
2019 Information management 47 30 12 11 0 0 0 77 11 25
2019 Information technology 48 31 10 5 4 0 3 81 9 50
2019 Policy 52 35 8 3 2 0 0 87 5 60
2019 Project management 51 27 3 15 4 0 0 78 19 35
2019 Other services to the public 50 32 14 4 0 0 0 82 4 20
2019 None of the above 38 31 6 16 9 0 0 69 25 55

Question 15. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 61 0 0 0 0 0 100 0 20
2024 Intelligence analysts 25 24 24 8 13 7 0 52 23 15
2024 Federal regulators 49 14 13 12 9 0 3 65 21 40
2024 Compliance, inspection and enforcement 41 31 13 9 6 0 0 72 15 55
2024 Communications or public affairs 57 32 5 3 3 0 0 89 6 65
2024 Access to information and privacy 40 26 8 13 13 0 0 66 26 35
2024 Security 61 22 17 0 0 0 0 83 0 10
2024 Science and technology 54 27 7 3 8 0 0 82 12 25
2024 Legal services 43 30 14 8 4 0 1 74 12 70
2024 Administration and operations 49 32 8 7 5 0 0 81 11 175
2024 Human resources 56 25 10 7 2 0 0 81 9 75
2024 Financial management 53 34 9 0 3 0 0 87 3 85
2024 Information management 35 25 26 14 0 0 0 60 14 15
2024 Information technology 50 35 12 2 2 0 0 85 3 50
2024 Evaluation 43 8 34 0 15 0 0 51 15 10
2024 Data sciences 28 65 0 0 7 0 0 93 7 10
2024 Policy 46 30 3 10 10 0 0 76 20 90
2024 Project management 39 30 5 17 5 3 1 71 23 75
2024 Other services to the public 51 35 5 7 3 0 0 85 10 40
2024 None of the above 45 29 11 6 7 0 1 75 14 80
2022 Client contact centre 41 36 13 7 3 0 0 76 11 25
2022 Federal regulators 37 32 8 6 13 0 3 72 19 35
2022 Compliance, inspection and enforcement 45 30 11 6 7 0 0 75 13 60
2022 Communications or public affairs 54 26 7 9 4 0 0 80 13 65
2022 Access to information and privacy 46 22 19 8 5 0 0 68 13 40
2022 Science and technology 58 28 5 3 0 0 5 91 4 20
2022 Legal services 46 26 17 6 4 0 0 73 10 70
2022 Administration and operations 50 32 9 3 5 0 0 82 9 170
2022 Human resources 52 35 6 4 3 0 0 87 7 60
2022 Financial management 64 13 12 8 3 0 0 77 11 65
2022 Procurement 56 33 11 0 0 0 0 89 0 10
2022 Information management 15 47 27 5 6 0 0 62 11 20
2022 Information technology 55 31 7 5 2 0 0 86 7 55
2022 Policy 42 39 13 4 3 0 0 81 6 85
2022 Project management 48 31 10 7 3 0 0 79 11 100
2022 Other services to the public 43 31 21 2 0 0 3 76 2 45
2022 None of the above 52 27 9 11 2 0 0 78 13 60
2020 Client contact centre 37 40 14 4 0 0 5 80 5 20
2020 Federal regulators 42 21 11 16 8 0 2 64 25 40
2020 Compliance, inspection and enforcement 46 30 17 5 2 0 0 76 7 55
2020 Communications or public affairs 64 23 5 0 7 0 0 88 7 55
2020 Access to information and privacy 37 42 9 7 0 2 2 83 7 45
2020 Science and technology 40 35 13 8 4 0 0 75 12 25
2020 Legal services 42 36 9 8 4 0 0 79 12 85
2020 Administration and operations 49 28 12 4 5 1 1 78 9 175
2020 Human resources 64 21 6 4 4 0 0 86 8 50
2020 Financial management 58 22 10 7 3 0 0 80 10 60
2020 Information management 47 36 7 7 4 0 0 83 10 30
2020 Information technology 50 40 2 4 4 0 0 90 8 50
2020 Policy 41 26 13 13 7 0 0 68 20 60
2020 Project management 47 28 9 14 2 0 0 75 16 45
2020 Other services to the public 59 26 7 4 0 4 0 89 4 30
2020 None of the above 57 19 12 5 7 0 0 76 12 60
2019 Client contact centre 43 32 9 8 9 0 0 75 17 25
2019 Federal regulators 43 37 7 9 4 0 0 80 13 60
2019 Compliance, inspection and enforcement 46 27 19 2 6 0 0 73 8 50
2019 Communications or public affairs 56 31 2 4 7 0 0 87 11 45
2019 Access to information and privacy 61 24 9 3 3 0 0 85 6 35
2019 Science and technology 48 19 17 8 8 0 0 67 16 25
2019 Legal services 51 30 7 9 3 0 0 81 12 65
2019 Administration and operations 46 34 11 4 4 0 1 80 8 160
2019 Human resources 72 23 2 3 0 0 0 95 3 55
2019 Financial management 64 23 8 2 0 0 2 89 2 50
2019 Information management 47 31 19 0 3 0 0 78 3 25
2019 Information technology 55 28 12 2 2 0 0 83 4 50
2019 Policy 56 30 9 6 0 0 0 85 6 60
2019 Project management 48 28 18 3 3 0 0 76 6 35
2019 Other services to the public 59 19 10 5 8 0 0 78 13 20
2019 None of the above 46 16 7 23 6 2 0 64 29 55

Question 16. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 73 27 0 0 0 0 0 100 0 20
2024 Intelligence analysts 23 22 22 12 14 7 0 48 28 15
2024 Federal regulators 51 15 7 10 14 0 3 68 25 40
2024 Compliance, inspection and enforcement 28 37 14 10 10 0 2 65 20 55
2024 Communications or public affairs 53 32 4 6 2 0 3 88 8 65
2024 Access to information and privacy 61 18 7 5 9 0 0 79 14 35
2024 Security 58 25 8 0 10 0 0 83 10 10
2024 Science and technology 39 30 11 3 17 0 0 68 20 25
2024 Legal services 43 35 10 10 2 0 0 78 12 70
2024 Administration and operations 48 31 12 6 3 0 1 79 9 175
2024 Human resources 64 23 11 0 2 0 0 87 2 75
2024 Financial management 55 34 3 4 4 0 0 89 8 85
2024 Information management 50 17 33 0 0 0 0 67 0 15
2024 Information technology 59 27 10 3 2 0 0 86 5 50
2024 Evaluation 44 27 14 8 8 0 0 71 15 10
2024 Data sciences 19 40 17 17 7 0 0 59 24 10
2024 Policy 41 35 11 6 8 0 0 75 14 90
2024 Project management 33 34 9 17 7 0 0 67 24 75
2024 Other services to the public 49 34 8 5 3 3 0 85 7 40
2024 None of the above 46 31 14 6 3 0 0 78 9 80
2022 Client contact centre 47 30 13 6 3 0 0 78 9 25
2022 Federal regulators 39 28 12 8 10 0 3 69 19 35
2022 Compliance, inspection and enforcement 40 36 10 5 8 0 0 76 14 60
2022 Communications or public affairs 51 27 6 13 3 0 0 79 16 60
2022 Access to information and privacy 49 37 6 3 5 0 0 86 8 40
2022 Science and technology 46 27 5 21 0 0 0 73 21 20
2022 Legal services 46 29 16 8 1 0 0 75 9 70
2022 Administration and operations 56 25 10 6 3 0 0 81 8 170
2022 Human resources 52 31 12 3 2 0 0 83 5 60
2022 Financial management 53 25 5 15 1 0 0 79 16 65
2022 Procurement 54 10 0 26 11 0 0 63 37 10
2022 Information management 33 37 15 5 3 0 6 75 9 20
2022 Information technology 45 42 7 4 2 0 0 87 6 55
2022 Policy 40 38 10 6 6 0 0 78 12 85
2022 Project management 45 29 13 8 5 0 0 74 13 100
2022 Other services to the public 43 38 12 2 5 0 0 81 7 45
2022 None of the above 57 21 12 3 6 0 1 79 9 60
2020 Client contact centre 60 25 15 0 0 0 0 85 0 20
2020 Federal regulators 36 19 14 19 11 0 0 56 30 40
2020 Compliance, inspection and enforcement 41 43 12 3 2 0 0 83 5 55
2020 Communications or public affairs 45 38 8 7 0 0 2 84 7 55
2020 Access to information and privacy 44 42 5 9 0 0 0 86 9 45
2020 Science and technology 25 34 29 8 4 0 0 59 12 25
2020 Legal services 43 42 8 7 0 0 0 85 7 85
2020 Administration and operations 49 35 7 5 4 0 0 85 8 175
2020 Human resources 59 22 12 2 5 0 0 81 7 45
2020 Financial management 50 34 11 3 2 0 0 84 5 60
2020 Information management 40 38 13 6 4 0 0 78 10 30
2020 Information technology 53 37 2 5 4 0 0 89 9 50
2020 Policy 36 30 17 12 5 0 0 66 17 60
2020 Project management 36 40 9 9 5 0 0 77 14 40
2020 Other services to the public 73 20 3 4 0 0 0 93 4 30
2020 None of the above 53 29 9 6 2 0 2 83 8 60
2019 Client contact centre 59 25 16 0 0 0 0 84 0 25
2019 Federal regulators 42 37 10 9 2 0 0 79 11 60
2019 Compliance, inspection and enforcement 38 47 4 6 6 0 0 85 11 50
2019 Communications or public affairs 55 29 2 7 5 0 2 86 12 45
2019 Access to information and privacy 64 30 6 0 0 0 0 94 0 35
2019 Science and technology 32 36 0 17 16 0 0 67 33 25
2019 Legal services 51 35 5 7 1 0 0 86 8 65
2019 Administration and operations 49 35 11 4 2 0 0 83 6 160
2019 Human resources 63 28 5 4 0 0 0 91 4 55
2019 Financial management 67 25 4 2 2 0 0 93 4 50
2019 Information management 48 38 8 3 3 0 0 85 7 25
2019 Information technology 54 31 8 4 2 0 0 85 6 50
2019 Policy 49 32 11 8 0 0 0 81 8 60
2019 Project management 40 34 12 6 7 0 0 74 13 30
2019 Other services to the public 56 35 5 4 0 0 0 91 4 20
2019 None of the above 39 29 14 12 5 0 0 68 18 55

Question 17. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 47 0 6 0 0 0 94 6 20
2024 Intelligence analysts 23 37 11 6 8 15 0 71 17 15
2024 Federal regulators 50 37 2 3 8 0 0 87 11 40
2024 Compliance, inspection and enforcement 34 43 16 7 0 0 0 77 7 55
2024 Communications or public affairs 46 38 9 4 2 0 0 85 6 65
2024 Access to information and privacy 64 16 6 4 9 0 0 81 13 35
2024 Security 48 29 10 14 0 0 0 76 14 10
2024 Science and technology 50 42 3 4 0 0 0 92 4 25
2024 Legal services 58 29 8 5 0 0 0 87 5 70
2024 Administration and operations 57 20 13 6 3 0 0 78 9 175
2024 Human resources 59 32 6 4 0 0 0 90 4 75
2024 Financial management 59 27 6 4 3 0 0 87 7 85
2024 Information management 50 23 15 13 0 0 0 72 13 15
2024 Information technology 46 43 8 3 0 0 0 89 3 50
2024 Evaluation 62 23 8 8 0 0 0 85 8 10
2024 Data sciences 7 54 17 16 7 0 0 61 22 10
2024 Policy 39 38 10 5 5 2 0 78 11 90
2024 Project management 46 32 12 6 3 0 0 79 9 75
2024 Other services to the public 47 34 11 5 0 3 0 84 5 40
2024 None of the above 46 34 9 8 2 1 0 81 10 80
2022 Client contact centre 45 35 12 5 3 0 0 80 8 25
2022 Federal regulators 43 38 13 3 0 3 0 84 3 35
2022 Compliance, inspection and enforcement 51 41 3 4 1 0 0 92 5 60
2022 Communications or public affairs 50 25 15 7 3 0 0 76 10 65
2022 Access to information and privacy 53 28 14 0 5 0 0 81 5 40
2022 Science and technology 49 24 15 13 0 0 0 72 13 20
2022 Legal services 59 26 10 3 2 0 0 86 4 70
2022 Administration and operations 57 26 6 6 5 0 0 83 11 170
2022 Human resources 42 45 9 3 1 0 0 87 4 60
2022 Financial management 59 26 11 4 0 0 0 85 4 65
2022 Procurement 32 55 12 0 0 0 0 88 0 10
2022 Information management 32 32 17 7 13 0 0 63 20 20
2022 Information technology 53 41 5 2 0 0 0 93 2 55
2022 Policy 46 37 4 6 6 1 0 83 12 85
2022 Project management 50 31 10 6 2 0 0 82 8 105
2022 Other services to the public 57 30 6 7 0 0 0 87 7 45
2022 None of the above 55 37 4 2 1 0 0 92 3 60
2020 Client contact centre 48 29 24 0 0 0 0 76 0 20
2020 Federal regulators 42 39 10 5 3 0 0 82 8 40
2020 Compliance, inspection and enforcement 50 35 12 3 0 0 0 84 3 60
2020 Communications or public affairs 57 34 3 5 0 0 0 91 5 55
2020 Access to information and privacy 62 27 9 2 0 0 0 88 2 40
2020 Science and technology 41 43 11 4 0 0 0 84 4 25
2020 Legal services 53 34 11 0 1 1 0 87 1 85
2020 Administration and operations 52 34 6 4 4 0 0 85 8 175
2020 Human resources 55 33 10 2 0 0 0 88 2 50
2020 Financial management 59 33 5 3 0 0 0 92 3 60
2020 Information management 46 32 19 4 0 0 0 78 4 30
2020 Information technology 61 28 4 3 4 0 0 89 6 50
2020 Policy 41 38 8 10 4 0 0 78 14 60
2020 Project management 50 31 16 3 0 0 0 81 3 40
2020 Other services to the public 60 27 9 4 0 0 0 87 4 30
2020 None of the above 68 21 8 4 0 0 0 88 4 60
2019 Client contact centre 33 50 8 4 5 0 0 83 9 25
2019 Federal regulators 56 32 9 3 0 0 0 88 3 55
2019 Compliance, inspection and enforcement 58 28 11 2 2 0 0 86 4 50
2019 Communications or public affairs 57 20 13 5 5 0 0 77 10 45
2019 Access to information and privacy 64 27 6 3 0 0 0 91 3 35
2019 Science and technology 46 23 20 12 0 0 0 68 12 25
2019 Legal services 64 23 9 3 2 0 0 87 4 65
2019 Administration and operations 49 33 9 6 3 0 0 82 9 160
2019 Human resources 70 22 7 0 0 0 0 93 0 55
2019 Financial management 65 33 2 0 0 0 0 98 0 50
2019 Information management 50 39 11 0 0 0 0 89 0 25
2019 Information technology 60 28 9 2 2 0 0 88 4 50
2019 Policy 58 29 8 5 0 0 0 87 5 60
2019 Project management 63 21 9 0 7 0 0 84 7 35
2019 Other services to the public 65 17 11 4 4 0 0 82 8 20
2019 None of the above 51 28 4 7 5 4 0 83 13 55

Question 18. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 21 12 6 5 0 0 77 11 20
2024 Intelligence analysts 26 38 24 0 5 7 0 69 5 15
2024 Federal regulators 40 24 18 9 6 0 3 66 15 40
2024 Compliance, inspection and enforcement 30 37 13 13 3 0 5 70 17 55
2024 Communications or public affairs 36 37 21 4 0 2 0 74 5 65
2024 Access to information and privacy 43 26 22 3 4 0 3 71 7 35
2024 Security 28 34 14 15 10 0 0 61 25 10
2024 Science and technology 26 35 24 10 5 0 0 61 16 25
2024 Legal services 42 35 13 7 1 0 1 78 9 70
2024 Administration and operations 39 26 17 8 3 1 5 69 12 175
2024 Human resources 46 21 15 10 8 0 0 66 18 75
2024 Financial management 43 27 13 10 7 0 0 70 17 85
2024 Information management 42 32 20 0 6 0 0 74 6 15
2024 Information technology 37 35 20 5 4 0 0 72 9 50
2024 Evaluation 84 16 0 0 0 0 0 100 0 10
2024 Data sciences 51 7 35 0 7 0 0 58 7 10
2024 Policy 38 26 20 10 5 0 0 64 15 90
2024 Project management 28 37 24 3 8 0 0 65 11 75
2024 Other services to the public 41 27 22 11 0 0 0 67 11 40
2024 None of the above 37 27 18 8 6 0 3 66 15 80
2022 Client contact centre 43 28 21 9 0 0 0 71 9 25
2022 Federal regulators 48 33 7 7 5 0 0 81 13 35
2022 Compliance, inspection and enforcement 41 37 15 5 0 0 2 80 5 60
2022 Communications or public affairs 39 36 16 4 5 0 0 76 9 65
2022 Access to information and privacy 67 13 14 5 0 0 0 81 5 40
2022 Science and technology 36 28 15 6 9 0 5 68 16 20
2022 Legal services 50 25 14 4 7 0 0 75 11 70
2022 Administration and operations 46 30 14 8 2 1 1 76 10 170
2022 Human resources 33 38 17 8 1 2 0 73 9 60
2022 Financial management 29 42 15 6 8 0 0 71 14 65
2022 Procurement 30 15 33 11 11 0 0 45 22 10
2022 Information management 33 19 20 28 0 0 0 52 28 20
2022 Information technology 47 33 6 11 2 1 0 81 13 55
2022 Policy 39 29 21 6 5 0 0 67 12 85
2022 Project management 27 34 23 9 6 0 0 62 15 105
2022 Other services to the public 30 43 14 9 4 0 0 73 13 45
2022 None of the above 26 36 14 11 13 0 0 62 24 60
2020 Client contact centre 56 14 9 15 6 0 0 70 21 20
2020 Federal regulators 37 26 11 24 3 0 0 63 26 40
2020 Compliance, inspection and enforcement 46 27 13 11 2 2 0 74 13 55
2020 Communications or public affairs 42 22 24 9 3 0 0 64 12 55
2020 Access to information and privacy 41 31 23 5 0 0 0 72 5 45
2020 Science and technology 35 39 23 0 0 0 3 77 0 25
2020 Legal services 36 33 19 4 8 0 0 69 12 85
2020 Administration and operations 45 26 19 7 3 0 0 71 10 175
2020 Human resources 48 15 20 13 4 0 0 63 17 50
2020 Financial management 40 35 17 8 0 0 0 75 8 60
2020 Information management 35 43 16 4 3 0 0 78 7 30
2020 Information technology 28 41 17 8 6 0 0 69 14 50
2020 Policy 20 45 18 10 7 0 0 65 17 60
2020 Project management 30 37 18 10 4 0 0 68 14 45
2020 Other services to the public 52 21 14 10 3 0 0 73 13 30
2020 None of the above 33 36 18 10 3 0 0 69 13 60
2019 Client contact centre 31 33 22 5 9 0 0 64 14 25
2019 Federal regulators 34 38 12 13 4 0 0 72 16 60
2019 Compliance, inspection and enforcement 39 37 15 10 0 0 0 75 10 50
2019 Communications or public affairs 54 28 12 6 0 0 0 82 6 45
2019 Access to information and privacy 21 37 21 12 6 0 3 60 19 35
2019 Science and technology 33 18 26 12 12 0 0 51 23 25
2019 Legal services 61 23 9 4 1 0 1 85 6 65
2019 Administration and operations 45 31 14 7 2 0 1 77 9 160
2019 Human resources 39 39 15 2 4 2 0 79 6 55
2019 Financial management 50 27 19 2 2 0 0 77 4 50
2019 Information management 55 35 3 4 4 0 0 89 7 25
2019 Information technology 27 41 21 5 5 0 0 69 10 50
2019 Policy 33 36 25 5 2 0 0 69 7 60
2019 Project management 58 27 9 6 0 0 0 85 6 35
2019 Other services to the public 27 42 16 15 0 0 0 69 15 20
2019 None of the above 45 20 19 10 5 0 2 66 15 55

Question 19a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 5 17 30 17 30 0 0 47 23 20
2024 Intelligence analysts 0 31 43 14 5 7 0 21 33 15
2024 Federal regulators 5 24 33 20 17 0 3 37 29 40
2024 Compliance, inspection and enforcement 8 19 37 27 9 0 0 36 27 55
2024 Communications or public affairs 6 32 27 19 13 4 0 32 40 65
2024 Access to information and privacy 4 16 34 22 22 0 3 45 20 35
2024 Security 14 17 53 7 8 0 0 15 31 10
2024 Science and technology 4 9 61 8 10 0 7 20 14 25
2024 Legal services 7 20 28 25 18 0 3 44 27 70
2024 Administration and operations 9 16 39 16 13 1 6 31 28 175
2024 Human resources 7 18 52 16 5 0 2 21 26 75
2024 Financial management 6 16 38 15 21 1 2 37 23 85
2024 Information management 6 6 31 44 12 0 0 57 12 15
2024 Information technology 2 31 28 30 7 0 2 38 33 50
2024 Evaluation 8 22 23 27 11 0 9 42 32 10
2024 Data sciences 14 48 25 7 7 0 0 14 61 10
2024 Policy 16 27 29 16 9 1 2 26 44 90
2024 Project management 15 14 40 20 7 2 2 27 30 75
2024 Other services to the public 2 21 25 36 11 0 5 49 25 40
2024 None of the above 12 18 34 10 17 2 6 30 33 80
2022 Client contact centre 11 34 24 21 6 0 3 28 47 25
2022 Federal regulators 8 15 42 20 8 4 3 30 24 35
2022 Compliance, inspection and enforcement 3 18 37 22 18 0 3 41 22 60
2022 Communications or public affairs 3 17 39 18 22 0 1 40 20 65
2022 Access to information and privacy 3 18 25 15 35 0 3 52 22 40
2022 Science and technology 18 34 17 15 13 0 4 29 54 20
2022 Legal services 7 21 22 21 24 3 2 48 29 70
2022 Administration and operations 8 19 32 17 20 1 3 38 28 170
2022 Human resources 12 30 30 14 13 0 2 28 42 60
2022 Financial management 7 20 28 17 25 1 1 43 28 65
2022 Procurement 25 11 17 28 18 0 0 46 37 10
2022 Information management 9 32 29 15 11 3 0 27 43 20
2022 Information technology 8 29 36 10 14 0 2 25 38 55
2022 Policy 13 17 29 25 14 2 1 40 31 85
2022 Project management 9 22 31 23 13 0 2 36 33 105
2022 Other services to the public 11 6 36 29 15 2 0 45 18 45
2022 None of the above 12 14 40 14 15 0 4 31 27 60
2020 Client contact centre 0 9 20 38 23 5 5 68 10 20
2020 Federal regulators 16 28 33 12 11 0 0 23 44 40
2020 Compliance, inspection and enforcement 7 17 28 28 11 6 3 42 27 60
2020 Communications or public affairs 6 16 41 23 13 2 0 37 22 55
2020 Access to information and privacy 5 14 38 19 23 2 0 43 19 45
2020 Science and technology 4 39 30 23 0 0 4 24 45 25
2020 Legal services 4 11 34 31 19 0 1 50 16 85
2020 Administration and operations 13 17 36 21 13 0 1 34 30 175
2020 Human resources 7 19 35 29 6 0 4 37 26 50
2020 Financial management 3 14 32 29 22 0 0 51 17 60
2020 Information management 12 20 42 20 6 0 0 26 32 30
2020 Information technology 9 22 42 14 12 2 0 26 32 50
2020 Policy 17 15 39 20 8 0 1 28 32 60
2020 Project management 9 20 37 23 8 2 0 32 30 45
2020 Other services to the public 3 16 23 27 31 0 0 58 19 30
2020 None of the above 10 16 12 51 9 0 2 61 27 60
2019 Client contact centre 0 4 40 28 27 0 0 56 4 20
2019 Federal regulators 4 19 30 30 12 2 1 44 24 55
2019 Compliance, inspection and enforcement 4 14 30 28 23 0 0 51 18 45
2019 Communications or public affairs 6 15 42 21 16 0 0 37 21 45
2019 Access to information and privacy 6 16 22 32 18 6 0 54 23 30
2019 Science and technology 4 19 34 31 12 0 0 43 23 25
2019 Legal services 7 9 25 31 25 0 3 58 16 65
2019 Administration and operations 7 20 23 29 20 1 1 50 27 160
2019 Human resources 7 17 35 21 20 0 0 41 24 55
2019 Financial management 2 17 28 38 15 0 0 53 19 50
2019 Information management 8 14 34 24 17 0 3 43 22 25
2019 Information technology 10 27 36 19 8 0 0 27 37 50
2019 Policy 5 14 49 20 12 0 0 32 19 60
2019 Project management 6 32 37 10 15 0 0 25 38 30
2019 Other services to the public 0 0 49 19 32 0 0 51 0 20
2019 None of the above 8 20 36 14 16 2 4 32 30 55

Question 19b. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 11 19 20 18 26 0 5 46 32 20
2024 Intelligence analysts 15 14 51 0 13 7 0 14 31 15
2024 Federal regulators 7 16 28 27 22 0 0 49 23 40
2024 Compliance, inspection and enforcement 9 7 30 26 28 0 0 54 17 55
2024 Communications or public affairs 11 14 21 28 26 0 1 54 25 65
2024 Access to information and privacy 4 20 25 15 33 0 3 50 25 35
2024 Security 0 22 39 24 15 0 0 39 22 10
2024 Science and technology 18 18 34 23 3 0 4 27 38 25
2024 Legal services 13 12 28 20 24 0 4 45 26 70
2024 Administration and operations 9 14 21 27 18 2 9 51 26 175
2024 Human resources 8 7 28 19 36 0 2 56 15 75
2024 Financial management 6 14 29 22 25 1 3 49 21 85
2024 Information management 0 19 39 29 12 0 0 42 19 15
2024 Information technology 4 12 41 14 21 2 5 38 18 50
2024 Evaluation 25 8 24 19 15 0 9 37 36 10
2024 Data sciences 17 15 33 27 0 7 0 29 35 10
2024 Policy 16 23 25 21 13 0 2 35 40 90
2024 Project management 20 18 26 20 13 3 0 34 39 75
2024 Other services to the public 7 19 36 16 18 0 5 35 27 40
2024 None of the above 8 23 10 23 27 0 9 56 34 80
2022 Client contact centre 9 18 17 41 12 0 3 54 28 25
2022 Federal regulators 6 14 26 21 28 0 6 52 21 35
2022 Compliance, inspection and enforcement 10 14 25 22 25 1 4 49 24 60
2022 Communications or public affairs 16 16 25 16 21 0 5 39 34 65
2022 Access to information and privacy 8 5 41 27 17 0 2 45 14 40
2022 Science and technology 30 9 21 15 22 0 4 38 40 20
2022 Legal services 6 14 18 26 33 3 0 61 21 70
2022 Administration and operations 6 16 22 24 27 1 4 54 23 170
2022 Human resources 6 12 29 28 22 2 2 52 18 60
2022 Financial management 10 5 25 29 27 2 1 59 16 65
2022 Procurement 0 11 27 53 9 0 0 62 11 10
2022 Information management 22 25 13 20 16 0 4 37 49 20
2022 Information technology 7 11 24 28 26 2 2 57 19 55
2022 Policy 9 16 18 30 24 1 2 56 25 85
2022 Project management 13 29 31 15 11 0 0 26 42 105
2022 Other services to the public 11 7 38 17 19 7 2 39 20 45
2022 None of the above 10 16 22 26 18 2 6 48 28 60
2020 Client contact centre 0 11 13 28 32 10 5 71 13 20
2020 Federal regulators 11 13 33 23 19 0 0 42 25 40
2020 Compliance, inspection and enforcement 8 5 31 30 20 5 2 54 14 60
2020 Communications or public affairs 8 14 18 25 29 4 2 58 23 55
2020 Access to information and privacy 9 9 24 28 26 2 2 56 19 45
2020 Science and technology 26 25 24 14 8 0 4 23 52 25
2020 Legal services 6 7 21 39 23 1 3 65 13 85
2020 Administration and operations 6 7 28 31 25 0 3 58 13 175
2020 Human resources 4 12 19 24 35 2 4 62 17 50
2020 Financial management 2 5 20 43 30 0 0 73 7 60
2020 Information management 10 6 33 23 26 0 3 50 16 30
2020 Information technology 2 5 34 26 34 0 0 59 6 50
2020 Policy 10 19 22 16 31 0 2 48 29 60
2020 Project management 9 21 28 19 19 2 2 40 31 45
2020 Other services to the public 13 0 22 27 38 0 0 65 13 30
2020 None of the above 4 16 24 33 19 2 2 55 20 60
2019 Client contact centre 18 0 8 24 44 0 6 72 20 25
2019 Federal regulators 9 17 33 17 19 2 3 38 27 55
2019 Compliance, inspection and enforcement 14 12 28 18 25 0 2 44 27 50
2019 Communications or public affairs 13 13 17 31 24 2 0 57 26 45
2019 Access to information and privacy 3 15 49 12 18 0 3 31 19 35
2019 Science and technology 23 15 15 31 16 0 0 47 38 25
2019 Legal services 10 3 16 37 31 1 1 70 13 65
2019 Administration and operations 4 11 26 28 30 1 1 59 15 160
2019 Human resources 2 5 29 30 31 0 3 63 7 55
2019 Financial management 2 4 30 30 32 0 2 63 7 50
2019 Information management 9 0 20 30 31 0 10 68 10 25
2019 Information technology 4 6 14 41 34 2 0 76 10 50
2019 Policy 3 9 23 28 36 0 0 64 13 60
2019 Project management 20 21 26 18 15 0 0 33 41 35
2019 Other services to the public 0 13 35 24 28 0 0 52 13 20
2019 None of the above 21 9 27 23 18 0 2 42 31 55

Question 19c. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 5 6 27 36 26 0 0 62 11 20
2024 Intelligence analysts 0 19 60 0 14 7 0 15 20 15
2024 Federal regulators 6 12 24 24 34 0 0 58 18 35
2024 Compliance, inspection and enforcement 5 15 29 28 23 0 0 51 20 55
2024 Communications or public affairs 6 11 32 27 19 4 1 48 17 65
2024 Access to information and privacy 4 5 23 28 36 0 3 67 9 35
2024 Security 0 17 15 53 15 0 0 68 17 10
2024 Science and technology 3 3 48 23 19 0 4 43 6 25
2024 Legal services 3 11 23 31 32 0 1 63 14 70
2024 Administration and operations 4 9 23 32 23 1 8 60 15 175
2024 Human resources 4 9 25 40 21 0 1 62 13 75
2024 Financial management 1 13 26 30 27 1 2 58 14 85
2024 Information management 0 0 32 43 24 0 0 68 0 15
2024 Information technology 0 4 26 34 31 2 3 69 4 50
2024 Evaluation 0 9 23 30 28 0 9 64 10 10
2024 Data sciences 7 18 43 16 16 0 0 32 25 10
2024 Policy 7 16 40 16 19 0 2 35 24 90
2024 Project management 10 14 30 30 13 2 1 44 25 75
2024 Other services to the public 5 8 22 40 21 0 5 64 13 40
2024 None of the above 9 4 25 32 24 0 6 59 14 80
2022 Client contact centre 9 3 42 20 23 0 3 45 12 25
2022 Federal regulators 2 15 31 18 34 0 0 52 17 35
2022 Compliance, inspection and enforcement 3 1 23 30 40 1 2 72 5 60
2022 Communications or public affairs 3 20 30 24 23 0 0 47 23 65
2022 Access to information and privacy 5 3 11 33 46 0 2 81 8 40
2022 Science and technology 5 18 33 25 20 0 0 44 23 20
2022 Legal services 0 7 20 33 35 3 2 72 8 70
2022 Administration and operations 3 10 19 35 29 0 4 66 14 170
2022 Human resources 9 15 28 27 17 0 3 46 25 60
2022 Financial management 8 12 33 19 26 0 1 46 21 65
2022 Procurement 11 0 56 15 18 0 0 33 11 10
2022 Information management 25 15 30 19 9 3 0 29 41 20
2022 Information technology 5 10 22 40 23 0 0 63 15 55
2022 Policy 6 24 18 28 20 1 2 51 31 85
2022 Project management 9 12 33 27 18 0 0 45 22 105
2022 Other services to the public 2 5 37 37 18 2 0 56 7 45
2022 None of the above 8 12 21 39 17 1 2 58 20 60
2020 Client contact centre 0 0 9 29 52 5 5 90 0 20
2020 Federal regulators 0 19 16 44 22 0 0 66 19 40
2020 Compliance, inspection and enforcement 4 9 16 40 28 2 2 70 13 60
2020 Communications or public affairs 9 11 24 28 28 0 0 56 20 55
2020 Access to information and privacy 0 5 15 44 32 5 0 80 5 45
2020 Science and technology 0 12 53 31 4 0 0 35 12 25
2020 Legal services 4 8 26 25 36 0 1 62 12 85
2020 Administration and operations 2 7 23 39 26 1 1 67 10 175
2020 Human resources 4 6 26 40 22 0 2 63 10 50
2020 Financial management 0 5 31 38 24 2 0 64 5 60
2020 Information management 0 9 22 44 22 0 3 68 9 30
2020 Information technology 4 10 29 37 20 0 0 57 14 50
2020 Policy 8 11 35 24 21 0 1 45 20 60
2020 Project management 7 7 37 32 17 0 0 49 14 45
2020 Other services to the public 7 3 18 39 33 0 0 73 9 30
2020 None of the above 2 5 34 41 19 0 0 60 6 60
2019 Client contact centre 14 0 20 12 44 0 10 61 16 25
2019 Federal regulators 3 14 28 26 26 0 2 54 18 55
2019 Compliance, inspection and enforcement 4 6 25 35 30 0 0 65 10 50
2019 Communications or public affairs 11 6 37 21 25 0 0 46 17 45
2019 Access to information and privacy 0 3 9 52 33 3 0 88 3 35
2019 Science and technology 4 8 19 42 27 0 0 69 12 25
2019 Legal services 0 4 15 32 48 0 1 81 4 65
2019 Administration and operations 2 4 23 34 34 1 2 70 6 160
2019 Human resources 2 4 24 31 37 0 3 70 5 55
2019 Financial management 0 4 26 45 26 0 0 71 4 50
2019 Information management 9 0 10 36 42 0 3 80 9 25
2019 Information technology 8 4 27 35 26 0 0 61 12 50
2019 Policy 3 11 22 33 29 2 0 63 15 60
2019 Project management 6 0 38 34 18 0 3 54 6 30
2019 Other services to the public 0 4 29 26 41 0 0 67 4 20
2019 None of the above 7 12 23 31 24 0 2 56 20 55

Question 19d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 17 27 12 33 0 11 51 19 20
2024 Intelligence analysts 11 32 18 6 19 7 8 29 50 15
2024 Federal regulators 22 19 17 18 19 2 3 39 43 40
2024 Compliance, inspection and enforcement 14 12 36 25 10 3 0 37 26 55
2024 Communications or public affairs 16 22 25 15 19 2 1 35 40 65
2024 Access to information and privacy 9 12 24 23 30 0 2 54 21 35
2024 Security 21 28 20 17 8 0 7 27 52 10
2024 Science and technology 17 26 31 15 7 0 4 23 45 25
2024 Legal services 7 14 30 24 18 2 4 46 22 70
2024 Administration and operations 12 12 26 20 21 1 8 44 27 175
2024 Human resources 12 19 20 28 18 1 2 47 32 75
2024 Financial management 9 18 25 16 27 1 4 45 28 85
2024 Information management 6 27 24 31 7 0 6 40 35 15
2024 Information technology 9 17 24 27 19 2 1 48 27 50
2024 Evaluation 0 8 16 32 24 0 20 71 9 10
2024 Data sciences 23 16 27 0 34 0 0 34 39 10
2024 Policy 16 24 17 24 12 2 5 39 43 90
2024 Project management 19 23 19 24 13 2 2 38 43 75
2024 Other services to the public 9 11 30 28 17 0 5 47 21 40
2024 None of the above 13 21 31 11 16 0 9 29 37 80
2022 Client contact centre 20 16 30 19 11 0 3 31 37 25
2022 Federal regulators 21 18 5 17 35 0 3 54 41 35
2022 Compliance, inspection and enforcement 9 10 33 26 18 0 4 46 20 60
2022 Communications or public affairs 15 13 32 20 15 1 5 37 29 65
2022 Access to information and privacy 8 3 24 29 32 0 5 64 11 40
2022 Science and technology 13 19 24 18 26 0 0 44 32 20
2022 Legal services 5 20 21 24 25 3 2 51 26 70
2022 Administration and operations 8 21 23 17 25 1 5 45 30 170
2022 Human resources 13 30 19 20 13 0 6 35 45 60
2022 Financial management 17 22 30 15 15 0 0 31 40 65
2022 Procurement 22 15 29 7 27 0 0 35 37 10
2022 Information management 31 47 7 7 3 3 3 10 82 20
2022 Information technology 14 16 24 20 21 4 2 43 32 55
2022 Policy 14 21 19 21 20 2 3 44 36 85
2022 Project management 20 18 32 15 12 0 2 28 40 105
2022 Other services to the public 13 22 31 11 20 0 2 31 36 45
2022 None of the above 14 15 28 14 21 3 5 38 32 60
2020 Client contact centre 4 9 24 19 33 5 5 59 14 20
2020 Federal regulators 21 29 14 14 21 0 0 35 51 40
2020 Compliance, inspection and enforcement 6 13 19 32 21 5 5 58 20 60
2020 Communications or public affairs 9 14 37 22 16 2 0 39 24 55
2020 Access to information and privacy 0 15 23 26 32 5 0 61 15 45
2020 Science and technology 4 36 31 29 0 0 0 29 40 25
2020 Legal services 3 11 33 16 33 1 2 50 15 85
2020 Administration and operations 9 16 25 26 24 1 1 50 25 175
2020 Human resources 6 26 12 31 23 0 2 55 33 50
2020 Financial management 3 17 30 29 21 0 0 50 20 60
2020 Information management 10 18 28 26 15 3 0 43 29 30
2020 Information technology 7 16 33 24 19 0 0 44 23 50
2020 Policy 9 16 25 27 18 1 3 47 27 60
2020 Project management 16 14 29 26 11 0 3 38 31 45
2020 Other services to the public 13 0 18 28 36 6 0 67 13 30
2020 None of the above 7 13 27 29 22 2 0 52 21 60
2019 Client contact centre 10 20 21 13 37 0 0 49 30 25
2019 Federal regulators 14 26 15 15 28 0 2 44 41 55
2019 Compliance, inspection and enforcement 4 12 34 23 25 2 0 49 16 50
2019 Communications or public affairs 13 17 29 14 22 3 2 38 31 45
2019 Access to information and privacy 12 12 26 25 19 3 3 46 26 30
2019 Science and technology 8 19 24 33 16 0 0 49 27 25
2019 Legal services 3 8 13 35 37 1 3 75 12 65
2019 Administration and operations 7 16 20 25 29 1 3 56 24 160
2019 Human resources 13 4 30 19 32 0 2 52 17 55
2019 Financial management 0 15 31 33 21 0 0 54 15 50
2019 Information management 7 17 25 26 21 3 0 49 25 25
2019 Information technology 19 11 28 20 22 0 0 42 30 50
2019 Policy 6 10 33 29 21 0 0 50 16 60
2019 Project management 0 19 32 19 24 3 3 46 21 30
2019 Other services to the public 0 15 18 31 22 5 8 62 17 20
2019 None of the above 13 16 23 18 26 0 4 46 30 55

Question 19e. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 5 24 16 28 26 0 0 54 30 20
2024 Intelligence analysts 28 6 14 12 19 7 15 39 43 15
2024 Federal regulators 4 17 26 24 27 3 0 52 21 40
2024 Compliance, inspection and enforcement 9 10 31 27 11 6 5 43 22 55
2024 Communications or public affairs 5 9 21 15 40 4 7 62 15 65
2024 Access to information and privacy 6 9 18 35 26 3 2 65 16 35
2024 Security 0 23 25 37 15 0 0 52 23 10
2024 Science and technology 36 11 17 23 11 3 0 35 48 25
2024 Legal services 6 7 26 29 24 1 6 57 14 70
2024 Administration and operations 8 12 21 28 19 7 6 54 22 175
2024 Human resources 11 11 22 21 25 3 8 51 24 75
2024 Financial management 7 13 24 27 22 1 6 52 22 85
2024 Information management 14 19 11 49 0 7 0 52 36 15
2024 Information technology 4 4 28 27 31 2 6 62 8 50
2024 Evaluation 8 9 17 22 24 0 20 57 21 10
2024 Data sciences 7 8 33 27 16 9 0 46 17 10
2024 Policy 10 13 23 28 13 2 10 47 27 90
2024 Project management 25 7 27 18 18 4 1 38 33 75
2024 Other services to the public 5 10 24 35 12 2 13 55 17 40
2024 None of the above 5 8 26 27 26 0 7 58 14 80
2022 Client contact centre 26 19 24 18 6 3 3 26 48 25
2022 Federal regulators 7 20 20 22 26 0 5 51 29 35
2022 Compliance, inspection and enforcement 15 18 22 22 20 1 3 43 34 60
2022 Communications or public affairs 1 17 24 22 24 0 12 52 21 60
2022 Access to information and privacy 0 5 28 29 32 0 5 64 6 40
2022 Science and technology 30 10 15 12 19 10 4 35 47 20
2022 Legal services 9 10 21 26 22 8 3 54 22 70
2022 Administration and operations 6 19 23 21 21 4 7 47 27 170
2022 Human resources 8 30 18 14 19 6 5 37 43 60
2022 Financial management 15 17 28 29 9 0 3 38 33 65
2022 Procurement 26 11 12 17 26 0 7 47 40 10
2022 Information management 24 46 12 13 5 0 0 18 70 20
2022 Information technology 8 25 21 18 21 3 3 42 36 55
2022 Policy 17 9 26 13 28 2 5 44 28 85
2022 Project management 19 10 25 27 16 1 2 44 30 105
2022 Other services to the public 10 13 30 20 18 7 2 42 25 45
2022 None of the above 17 15 15 22 21 0 11 48 35 60
2020 Client contact centre 14 4 30 23 24 0 5 50 19 20
2020 Federal regulators 0 10 12 40 35 0 2 77 10 40
2020 Compliance, inspection and enforcement 0 6 39 28 21 6 0 52 7 60
2020 Communications or public affairs 4 6 13 39 35 2 2 77 10 55
2020 Access to information and privacy 9 2 21 24 36 7 0 64 13 40
2020 Science and technology 29 28 7 24 8 4 0 34 59 25
2020 Legal services 4 5 24 33 28 2 5 66 9 85
2020 Administration and operations 5 19 24 21 27 3 2 50 25 170
2020 Human resources 6 8 18 27 34 2 4 65 15 50
2020 Financial management 2 9 18 31 35 3 1 70 11 60
2020 Information management 6 9 27 21 27 6 3 53 17 30
2020 Information technology 4 8 18 30 39 2 0 70 12 50
2020 Policy 10 15 20 24 25 4 1 52 26 60
2020 Project management 23 7 21 30 14 0 5 46 32 45
2020 Other services to the public 7 11 13 34 29 7 0 67 18 30
2020 None of the above 4 9 23 30 30 3 3 63 13 60
2019 Client contact centre 13 19 20 26 21 0 0 47 32 25
2019 Federal regulators 0 12 28 30 27 2 2 59 13 55
2019 Compliance, inspection and enforcement 8 6 27 26 26 7 0 56 15 50
2019 Communications or public affairs 6 19 29 22 19 2 2 43 26 45
2019 Access to information and privacy 15 33 21 19 6 6 0 26 51 35
2019 Science and technology 15 15 26 23 20 0 0 43 31 25
2019 Legal services 0 11 26 27 28 8 0 60 11 65
2019 Administration and operations 7 14 27 24 21 4 2 49 23 160
2019 Human resources 4 10 27 25 30 0 4 57 15 55
2019 Financial management 3 4 26 36 27 0 4 65 7 50
2019 Information management 7 21 8 20 40 0 5 62 29 25
2019 Information technology 4 15 25 28 24 2 2 54 19 50
2019 Policy 3 21 24 24 22 4 2 49 26 60
2019 Project management 10 16 34 23 12 6 0 37 27 30
2019 Other services to the public 0 6 28 27 39 0 0 66 6 20
2019 None of the above 5 16 25 20 27 0 7 51 23 55

Question 19f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 17 19 13 51 0 0 64 17 20
2024 Intelligence analysts 23 0 59 0 11 7 0 12 25 15
2024 Federal regulators 5 19 30 24 22 0 0 46 24 40
2024 Compliance, inspection and enforcement 17 8 32 27 16 0 0 43 25 55
2024 Communications or public affairs 8 10 25 32 21 2 2 55 19 65
2024 Access to information and privacy 11 3 32 23 27 0 5 53 14 35
2024 Security 0 38 8 47 8 0 0 55 38 10
2024 Science and technology 24 12 35 18 7 0 4 26 38 25
2024 Legal services 6 17 20 31 20 2 4 55 24 70
2024 Administration and operations 8 11 26 24 21 2 7 50 22 175
2024 Human resources 9 6 36 19 22 3 5 44 17 75
2024 Financial management 4 22 27 22 22 1 2 45 27 85
2024 Information management 0 6 39 44 12 0 0 55 6 15
2024 Information technology 6 5 34 30 23 2 0 54 12 50
2024 Evaluation 15 9 31 0 35 0 9 39 27 10
2024 Data sciences 17 0 50 16 17 0 0 33 17 10
2024 Policy 16 20 29 16 10 2 7 28 40 90
2024 Project management 19 17 32 16 15 1 0 31 37 75
2024 Other services to the public 2 20 28 26 17 3 2 46 24 40
2024 None of the above 6 16 24 25 21 2 5 50 24 80
2022 Client contact centre 9 21 23 29 15 0 3 45 31 25
2022 Federal regulators 10 16 16 19 33 3 3 55 28 35
2022 Compliance, inspection and enforcement 5 15 35 20 23 0 2 44 20 60
2022 Communications or public affairs 1 21 26 21 23 0 8 47 25 65
2022 Access to information and privacy 5 8 30 32 24 0 0 57 14 40
2022 Science and technology 19 27 21 5 22 5 0 29 49 20
2022 Legal services 6 8 21 31 28 6 0 63 15 70
2022 Administration and operations 6 15 29 23 22 1 4 47 22 170
2022 Human resources 10 8 31 27 17 3 4 47 19 60
2022 Financial management 9 10 33 27 20 0 1 48 19 65
2022 Procurement 0 0 44 21 27 0 7 52 0 10
2022 Information management 23 6 41 12 14 0 3 27 31 20
2022 Information technology 6 9 32 33 15 1 4 51 16 55
2022 Policy 13 17 22 18 20 7 3 42 33 85
2022 Project management 19 20 32 16 11 1 0 27 40 105
2022 Other services to the public 14 6 23 35 18 2 2 56 21 45
2022 None of the above 12 6 34 24 16 0 8 44 19 60
2020 Client contact centre 0 0 9 42 34 10 5 90 0 20
2020 Federal regulators 8 13 39 22 17 0 0 39 22 40
2020 Compliance, inspection and enforcement 5 14 31 24 21 3 2 48 19 60
2020 Communications or public affairs 8 7 19 28 32 4 2 64 16 55
2020 Access to information and privacy 7 12 19 28 28 7 0 60 20 45
2020 Science and technology 26 13 28 30 3 0 0 34 38 25
2020 Legal services 7 7 24 35 25 0 2 61 14 85
2020 Administration and operations 5 7 27 32 28 1 1 60 12 175
2020 Human resources 2 10 19 45 22 0 2 68 13 50
2020 Financial management 2 5 16 48 27 0 2 77 7 60
2020 Information management 0 21 31 22 24 0 3 47 21 30
2020 Information technology 0 9 26 28 34 2 0 64 10 50
2020 Policy 8 9 37 18 23 3 1 43 18 60
2020 Project management 12 12 36 21 12 2 5 36 25 40
2020 Other services to the public 10 0 22 29 39 0 0 68 10 30
2020 None of the above 10 7 34 21 25 3 0 48 18 60
2019 Client contact centre 5 9 26 20 30 0 10 56 16 25
2019 Federal regulators 7 23 27 23 19 0 2 43 30 60
2019 Compliance, inspection and enforcement 15 10 23 30 22 0 0 52 25 50
2019 Communications or public affairs 9 8 23 36 22 2 0 59 17 45
2019 Access to information and privacy 9 12 33 31 12 0 3 44 22 35
2019 Science and technology 19 26 16 26 12 0 0 38 46 25
2019 Legal services 10 9 18 28 29 6 0 61 20 65
2019 Administration and operations 5 11 23 29 28 3 1 60 16 160
2019 Human resources 6 2 33 18 40 0 3 59 7 55
2019 Financial management 2 6 28 34 29 2 0 63 8 50
2019 Information management 0 0 26 37 28 0 10 72 0 25
2019 Information technology 4 2 25 47 21 0 2 69 6 50
2019 Policy 8 9 33 17 30 3 0 49 17 60
2019 Project management 17 9 33 23 15 0 3 39 27 35
2019 Other services to the public 0 9 50 17 24 0 0 41 9 20
2019 None of the above 14 12 17 29 22 0 5 54 28 55

Question 19g. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 6 22 45 27 0 0 72 6 20
2024 Intelligence analysts 0 12 17 38 26 7 0 69 13 15
2024 Federal regulators 9 13 17 27 31 0 3 61 22 40
2024 Compliance, inspection and enforcement 7 8 25 34 26 0 0 60 15 55
2024 Communications or public affairs 2 12 31 31 23 0 2 55 14 65
2024 Access to information and privacy 6 7 29 27 27 0 3 56 14 35
2024 Security 0 10 15 53 22 0 0 75 10 10
2024 Science and technology 10 17 24 15 31 0 4 47 28 25
2024 Legal services 1 9 34 28 22 2 4 53 11 70
2024 Administration and operations 2 6 29 29 25 1 8 59 9 175
2024 Human resources 4 15 20 35 23 0 3 59 20 75
2024 Financial management 6 7 31 22 30 1 4 54 13 85
2024 Information management 8 13 28 32 19 0 0 51 21 15
2024 Information technology 0 3 16 30 50 0 1 81 3 50
2024 Evaluation 0 0 28 8 47 0 17 66 0 10
2024 Data sciences 25 16 24 25 10 0 0 35 41 10
2024 Policy 12 7 36 21 19 0 5 42 19 90
2024 Project management 11 13 22 28 25 2 0 54 24 75
2024 Other services to the public 0 6 34 26 29 0 5 58 7 40
2024 None of the above 10 12 19 24 30 0 5 57 23 80
2022 Client contact centre 15 6 28 30 13 5 3 47 23 25
2022 Federal regulators 8 12 29 12 38 0 3 50 20 35
2022 Compliance, inspection and enforcement 2 14 34 24 23 0 2 48 17 60
2022 Communications or public affairs 4 5 25 33 31 2 0 65 9 65
2022 Access to information and privacy 3 3 29 39 26 0 0 66 6 40
2022 Science and technology 12 5 17 24 33 5 5 63 18 20
2022 Legal services 6 10 25 30 27 3 0 58 16 70
2022 Administration and operations 5 6 24 33 31 0 2 65 11 170
2022 Human resources 10 12 16 28 27 0 6 59 24 60
2022 Financial management 4 9 31 35 20 0 0 55 14 65
2022 Procurement 0 0 0 60 18 0 22 100 0 10
2022 Information management 0 3 35 25 32 0 4 60 3 20
2022 Information technology 2 9 21 36 30 2 0 67 11 55
2022 Policy 7 6 33 22 29 0 3 52 14 85
2022 Project management 9 8 34 27 22 0 0 49 17 105
2022 Other services to the public 4 9 24 41 22 0 0 63 13 45
2022 None of the above 3 6 22 34 31 0 3 68 10 60
2020 Client contact centre 6 0 29 23 32 5 5 61 6 20
2020 Federal regulators 13 14 30 18 24 0 0 43 27 40
2020 Compliance, inspection and enforcement 5 10 35 33 14 2 2 48 16 60
2020 Communications or public affairs 2 12 28 27 32 0 0 59 13 55
2020 Access to information and privacy 2 5 35 29 28 2 0 58 7 45
2020 Science and technology 4 36 15 18 20 4 3 40 43 25
2020 Legal services 2 7 35 28 28 0 0 56 9 85
2020 Administration and operations 4 9 31 29 26 0 1 56 14 175
2020 Human resources 4 4 19 42 29 2 0 72 8 50
2020 Financial management 2 8 27 43 20 0 0 63 10 60
2020 Information management 4 7 19 40 28 3 0 70 11 30
2020 Information technology 0 0 16 36 48 0 0 84 0 50
2020 Policy 0 10 42 33 16 0 0 48 10 60
2020 Project management 16 16 33 21 11 0 2 33 33 45
2020 Other services to the public 6 6 10 42 36 0 0 78 13 30
2020 None of the above 6 12 22 28 31 0 0 59 19 60
2019 Client contact centre 10 9 16 28 21 4 10 58 23 20
2019 Federal regulators 3 14 33 25 24 0 0 49 17 55
2019 Compliance, inspection and enforcement 2 21 22 35 20 0 0 55 23 50
2019 Communications or public affairs 4 11 21 27 37 0 0 64 15 45
2019 Access to information and privacy 0 3 30 42 25 0 0 67 3 35
2019 Science and technology 8 27 24 15 27 0 0 42 35 25
2019 Legal services 10 7 29 32 21 1 0 53 17 65
2019 Administration and operations 5 18 27 26 25 0 0 50 22 160
2019 Human resources 4 10 21 28 35 0 3 65 14 55
2019 Financial management 0 11 25 39 26 0 0 64 11 50
2019 Information management 0 3 19 47 27 0 3 77 3 25
2019 Information technology 0 4 19 30 45 0 2 76 4 50
2019 Policy 6 16 39 22 17 0 0 39 22 60
2019 Project management 23 23 19 21 12 0 3 34 47 30
2019 Other services to the public 0 8 29 16 46 0 0 63 8 20
2019 None of the above 10 14 27 22 22 0 5 47 25 55
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My Work Unit

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 36 0 10 0 5 12 88 12 20
2024 Intelligence analysts 17 5 17 12 30 12 6 27 52 15
2024 Federal regulators 30 32 7 8 13 5 5 69 23 40
2024 Compliance, inspection and enforcement 17 15 22 13 17 11 4 38 35 55
2024 Communications or public affairs 34 33 9 4 7 6 8 78 12 65
2024 Access to information and privacy 34 17 12 7 7 4 20 66 19 35
2024 Security 17 36 22 10 7 8 0 58 19 10
2024 Science and technology 20 22 17 17 13 8 3 48 34 25
2024 Legal services 31 28 9 9 0 10 12 76 12 70
2024 Administration and operations 31 31 12 7 6 8 4 71 15 175
2024 Human resources 39 34 11 4 6 3 2 77 11 75
2024 Financial management 43 31 8 5 3 4 7 83 9 85
2024 Information management 13 56 19 7 0 5 0 73 7 15
2024 Information technology 44 27 9 2 2 12 4 85 4 50
2024 Evaluation 44 17 21 0 17 0 0 62 17 10
2024 Data sciences 26 16 16 8 7 10 16 57 21 10
2024 Policy 32 27 11 8 10 3 9 67 21 90
2024 Project management 28 24 11 12 5 13 7 65 21 75
2024 Other services to the public 25 33 22 9 5 5 0 61 15 40
2024 None of the above 35 25 20 11 2 3 3 65 14 80
2022 Client contact centre 46 29 13 3 3 7 0 80 6 25
2022 Federal regulators 36 19 3 8 28 6 0 59 38 35
2022 Compliance, inspection and enforcement 21 20 17 5 17 19 3 51 27 60
2022 Communications or public affairs 34 22 13 5 4 8 13 71 12 65
2022 Access to information and privacy 27 21 13 4 8 15 11 66 16 40
2022 Science and technology 26 29 7 8 18 5 7 62 30 20
2022 Legal services 30 29 13 4 5 12 7 73 11 65
2022 Administration and operations 41 24 12 5 5 7 6 75 11 170
2022 Human resources 50 29 5 1 3 2 11 90 5 60
2022 Financial management 43 27 9 7 5 4 4 76 14 65
2022 Procurement 35 21 26 11 0 0 7 60 12 10
2022 Information management 33 25 13 7 0 19 3 75 9 20
2022 Information technology 47 19 18 3 3 9 1 73 7 55
2022 Policy 30 22 11 4 10 16 6 68 18 85
2022 Project management 33 31 17 6 4 7 3 71 10 105
2022 Other services to the public 40 30 11 4 2 6 7 80 7 45
2022 None of the above 35 25 15 5 8 1 11 68 15 60
2020 Client contact centre 25 30 14 0 6 10 16 74 8 20
2020 Federal regulators 30 27 7 15 19 2 0 58 35 40
2020 Compliance, inspection and enforcement 29 27 12 10 5 12 5 68 18 60
2020 Communications or public affairs 45 18 16 6 2 7 7 73 9 55
2020 Access to information and privacy 37 24 9 5 2 9 14 79 9 45
2020 Science and technology 23 37 12 8 8 4 7 68 18 25
2020 Legal services 41 23 17 5 5 5 4 70 11 85
2020 Administration and operations 34 29 15 4 4 7 7 73 10 175
2020 Human resources 52 27 8 6 2 2 2 82 9 50
2020 Financial management 33 31 17 7 2 6 3 72 9 60
2020 Information management 31 31 19 6 7 3 3 66 14 30
2020 Information technology 42 32 7 4 4 2 9 83 9 50
2020 Policy 23 31 13 8 14 5 6 60 25 60
2020 Project management 33 37 9 9 7 2 2 74 17 45
2020 Other services to the public 52 16 18 0 4 6 6 76 4 30
2020 None of the above 43 26 15 6 5 2 3 73 11 60
2019 Client contact centre 44 26 14 4 0 12 0 79 5 20
2019 Federal regulators 35 20 19 12 9 3 2 58 23 60
2019 Compliance, inspection and enforcement 28 30 13 4 17 9 0 63 23 50
2019 Communications or public affairs 33 34 12 11 2 5 2 72 14 45
2019 Access to information and privacy 45 13 6 3 3 12 18 83 9 35
2019 Science and technology 26 36 3 11 16 3 4 67 30 25
2019 Legal services 44 22 14 4 1 7 8 77 7 65
2019 Administration and operations 33 30 14 10 3 7 3 70 14 160
2019 Human resources 41 26 9 9 5 4 5 75 15 55
2019 Financial management 47 27 12 2 6 4 2 78 9 50
2019 Information management 40 20 20 0 4 13 3 71 5 25
2019 Information technology 38 28 24 2 4 2 2 69 6 50
2019 Policy 39 26 22 3 3 5 2 70 6 60
2019 Project management 40 12 16 9 10 9 3 60 22 30
2019 Other services to the public 48 21 19 13 0 0 0 69 13 20
2019 None of the above 29 25 11 7 14 14 0 63 25 55

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 71 24 0 5 0 0 0 95 5 20
2024 Intelligence analysts 33 8 20 25 7 7 0 45 34 15
2024 Federal regulators 54 15 10 10 5 3 3 73 16 40
2024 Compliance, inspection and enforcement 30 32 6 19 10 2 0 64 30 55
2024 Communications or public affairs 59 24 7 4 1 5 0 87 6 65
2024 Access to information and privacy 66 16 5 2 11 0 0 82 13 35
2024 Security 68 15 8 0 10 0 0 83 10 10
2024 Science and technology 44 35 7 11 3 0 0 79 14 25
2024 Legal services 58 30 2 4 1 4 0 92 6 70
2024 Administration and operations 61 21 6 7 5 0 1 82 12 175
2024 Human resources 73 17 3 4 3 0 0 90 7 75
2024 Financial management 69 19 5 4 3 0 0 87 7 85
2024 Information management 62 26 7 6 0 0 0 88 6 15
2024 Information technology 70 17 8 2 2 2 0 89 3 50
2024 Evaluation 44 17 14 8 17 0 0 62 25 10
2024 Data sciences 49 25 9 10 7 0 0 74 17 10
2024 Policy 47 30 7 7 9 0 0 78 16 90
2024 Project management 51 28 7 7 6 0 2 81 13 75
2024 Other services to the public 46 34 3 8 5 3 0 83 13 40
2024 None of the above 57 23 11 7 2 0 0 80 9 80
2022 Client contact centre 56 35 0 3 6 0 0 91 9 25
2022 Federal regulators 48 28 0 6 19 0 0 75 25 35
2022 Compliance, inspection and enforcement 43 32 10 1 13 0 0 75 15 60
2022 Communications or public affairs 63 13 10 8 6 0 0 75 14 65
2022 Access to information and privacy 57 32 3 3 5 0 0 90 8 40
2022 Science and technology 42 21 7 16 13 0 0 63 30 20
2022 Legal services 58 18 12 8 2 0 1 77 11 65
2022 Administration and operations 65 21 5 4 2 2 0 88 7 170
2022 Human resources 73 22 0 2 2 0 1 96 4 60
2022 Financial management 68 21 2 3 7 0 0 89 10 65
2022 Procurement 75 0 25 0 0 0 0 75 0 10
2022 Information management 60 27 3 0 9 0 0 88 9 20
2022 Information technology 67 21 6 5 0 0 2 89 5 55
2022 Policy 55 24 8 6 5 3 0 81 11 85
2022 Project management 59 22 11 5 4 0 0 81 8 105
2022 Other services to the public 66 28 4 2 0 0 0 94 2 45
2022 None of the above 60 25 6 3 6 0 0 85 9 60
2020 Client contact centre 58 32 0 0 6 5 0 94 6 20
2020 Federal regulators 45 23 7 14 11 0 0 69 24 40
2020 Compliance, inspection and enforcement 45 29 10 11 3 2 0 75 14 55
2020 Communications or public affairs 62 22 3 9 4 0 0 84 13 55
2020 Access to information and privacy 69 14 2 2 7 5 0 88 10 45
2020 Science and technology 34 32 17 9 9 0 0 66 17 25
2020 Legal services 64 15 4 10 4 1 1 82 14 85
2020 Administration and operations 59 27 7 5 1 1 0 87 7 175
2020 Human resources 75 10 5 8 2 0 0 85 10 50
2020 Financial management 64 21 10 3 2 0 0 85 5 60
2020 Information management 49 28 15 4 4 0 0 77 7 30
2020 Information technology 63 27 4 2 4 0 0 90 6 50
2020 Policy 47 21 5 14 9 3 0 71 25 60
2020 Project management 59 18 7 9 7 0 0 77 16 45
2020 Other services to the public 79 6 11 0 4 0 0 85 4 30
2020 None of the above 56 36 7 1 0 0 0 92 1 60
2019 Client contact centre 55 32 4 9 0 0 0 87 9 25
2019 Federal regulators 62 17 3 13 6 0 0 79 18 60
2019 Compliance, inspection and enforcement 38 31 8 9 13 3 0 70 22 50
2019 Communications or public affairs 53 23 11 7 4 2 0 77 11 45
2019 Access to information and privacy 75 16 6 0 3 0 0 91 3 35
2019 Science and technology 53 20 7 8 12 0 0 73 20 25
2019 Legal services 66 19 2 11 1 0 1 86 13 65
2019 Administration and operations 55 24 9 9 2 0 1 80 11 160
2019 Human resources 60 23 7 6 5 0 0 82 10 55
2019 Financial management 71 23 0 5 2 0 0 93 7 50
2019 Information management 51 22 15 9 3 0 0 73 12 25
2019 Information technology 57 29 3 8 2 0 0 86 10 50
2019 Policy 62 27 7 2 3 0 0 89 4 60
2019 Project management 51 24 15 6 3 0 0 76 9 35
2019 Other services to the public 57 29 5 9 0 0 0 86 9 20
2019 None of the above 48 16 5 16 11 4 0 67 27 55

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 60 35 5 0 0 0 0 95 0 20
2024 Intelligence analysts 33 24 6 21 8 7 0 62 31 15
2024 Federal regulators 45 26 13 11 5 0 0 71 16 40
2024 Compliance, inspection and enforcement 39 33 5 11 10 2 0 73 22 55
2024 Communications or public affairs 66 21 5 3 2 3 0 90 5 65
2024 Access to information and privacy 70 20 3 5 3 0 0 90 8 35
2024 Security 68 15 17 0 0 0 0 83 0 10
2024 Science and technology 48 25 6 13 9 0 0 73 22 25
2024 Legal services 64 29 7 0 0 0 0 93 0 70
2024 Administration and operations 60 30 5 2 3 0 0 90 5 175
2024 Human resources 66 23 3 5 3 0 0 90 7 75
2024 Financial management 71 23 3 2 1 0 0 94 3 85
2024 Information management 55 45 0 0 0 0 0 100 0 15
2024 Information technology 73 21 2 4 0 0 0 94 4 50
2024 Evaluation 62 8 21 0 10 0 0 69 10 10
2024 Data sciences 58 28 7 7 0 0 0 86 7 10
2024 Policy 67 19 4 7 3 0 0 86 10 90
2024 Project management 59 20 6 10 3 0 2 81 13 75
2024 Other services to the public 54 34 5 7 0 0 0 88 7 40
2024 None of the above 61 26 9 3 1 0 0 87 4 80
2022 Client contact centre 58 39 0 0 3 0 0 97 3 25
2022 Federal regulators 53 25 8 6 8 0 0 78 14 35
2022 Compliance, inspection and enforcement 54 21 3 9 12 0 0 75 21 60
2022 Communications or public affairs 60 28 8 4 0 0 0 88 4 65
2022 Access to information and privacy 72 20 3 3 3 0 0 92 5 40
2022 Science and technology 46 27 9 13 5 0 0 73 18 20
2022 Legal services 70 20 7 1 1 0 0 91 2 65
2022 Administration and operations 69 22 4 4 1 0 0 91 5 170
2022 Human resources 79 17 4 0 0 0 0 96 0 60
2022 Financial management 66 20 1 11 1 0 0 86 12 65
2022 Procurement 63 22 15 0 0 0 0 85 0 10
2022 Information management 71 18 6 5 0 0 0 89 5 20
2022 Information technology 72 23 3 1 1 0 0 94 3 55
2022 Policy 62 23 6 7 3 0 0 85 9 85
2022 Project management 64 25 7 3 1 0 0 89 4 105
2022 Other services to the public 73 21 4 2 0 0 0 94 2 45
2022 None of the above 59 29 4 6 2 0 0 88 8 60
2020 Client contact centre 72 22 6 0 0 0 0 94 0 20
2020 Federal regulators 37 33 0 22 8 0 0 70 30 40
2020 Compliance, inspection and enforcement 55 30 7 4 2 2 0 87 5 55
2020 Communications or public affairs 75 19 4 0 2 0 0 94 2 55
2020 Access to information and privacy 78 12 2 2 2 2 0 93 5 45
2020 Science and technology 48 44 0 8 0 0 0 92 8 25
2020 Legal services 66 24 3 5 2 0 0 90 7 85
2020 Administration and operations 67 22 6 3 1 0 0 89 5 170
2020 Human resources 70 19 3 8 0 0 0 89 8 45
2020 Financial management 59 31 5 5 0 0 0 90 5 60
2020 Information management 56 31 3 10 0 0 0 87 10 30
2020 Information technology 71 15 6 7 2 0 0 86 9 50
2020 Policy 62 25 1 5 6 0 0 87 12 60
2020 Project management 55 33 0 9 2 0 0 89 11 45
2020 Other services to the public 58 42 0 0 0 0 0 100 0 30
2020 None of the above 67 23 4 6 0 0 0 89 6 60
2019 Client contact centre 54 38 4 4 0 0 0 92 4 25
2019 Federal regulators 53 25 5 11 6 0 0 78 17 60
2019 Compliance, inspection and enforcement 49 34 4 13 0 0 0 82 13 50
2019 Communications or public affairs 64 20 7 7 2 0 0 84 9 45
2019 Access to information and privacy 79 12 3 3 3 0 0 91 6 35
2019 Science and technology 49 27 4 8 12 0 0 76 20 25
2019 Legal services 78 16 3 3 0 0 0 94 3 65
2019 Administration and operations 55 32 6 6 1 0 0 87 7 160
2019 Human resources 65 20 10 3 2 0 0 84 6 55
2019 Financial management 65 27 4 4 0 0 0 92 4 50
2019 Information management 54 23 16 7 0 0 0 77 7 25
2019 Information technology 60 26 10 2 2 0 0 86 4 50
2019 Policy 68 26 5 1 0 0 0 94 1 60
2019 Project management 59 15 6 16 4 0 0 74 19 30
2019 Other services to the public 67 19 0 10 0 0 4 90 10 20
2019 None of the above 61 20 3 9 5 2 0 82 14 55

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 65 30 5 0 0 0 0 95 0 20
2024 Intelligence analysts 45 20 16 6 6 7 0 70 13 15
2024 Federal regulators 52 28 4 3 8 5 0 84 11 40
2024 Compliance, inspection and enforcement 39 42 6 3 8 0 2 82 11 55
2024 Communications or public affairs 66 24 4 4 2 0 0 90 6 65
2024 Access to information and privacy 60 16 5 8 7 3 0 79 16 35
2024 Security 74 8 8 0 10 0 0 83 10 10
2024 Science and technology 47 31 10 8 3 0 0 79 11 25
2024 Legal services 54 34 10 0 0 2 0 90 0 70
2024 Administration and operations 59 25 8 4 3 0 0 84 7 175
2024 Human resources 65 27 4 2 2 1 0 93 3 75
2024 Financial management 60 30 6 3 1 0 0 90 4 85
2024 Information management 37 56 7 0 0 0 0 93 0 15
2024 Information technology 60 31 7 0 0 2 0 93 0 50
2024 Evaluation 42 42 9 8 0 0 0 83 8 10
2024 Data sciences 41 45 7 0 7 0 0 86 7 10
2024 Policy 64 22 4 7 2 1 0 87 9 90
2024 Project management 55 29 6 2 2 4 2 89 4 75
2024 Other services to the public 45 39 8 5 0 3 0 87 5 40
2024 None of the above 56 29 6 4 3 1 0 87 8 80
2022 Client contact centre 46 45 3 3 3 0 0 91 6 25
2022 Federal regulators 48 29 3 14 7 0 0 76 21 35
2022 Compliance, inspection and enforcement 43 30 12 0 12 2 0 75 13 60
2022 Communications or public affairs 62 22 9 4 0 2 0 87 4 65
2022 Access to information and privacy 61 26 8 0 5 0 0 87 5 40
2022 Science and technology 45 31 19 0 0 5 0 80 0 20
2022 Legal services 62 22 10 2 2 2 0 85 5 65
2022 Administration and operations 60 28 8 1 3 0 0 88 4 170
2022 Human resources 58 31 6 3 2 2 0 90 4 60
2022 Financial management 60 32 5 2 1 0 0 92 3 65
2022 Procurement 63 11 25 0 0 0 0 75 0 10
2022 Information management 44 29 13 15 0 0 0 73 15 20
2022 Information technology 65 26 7 0 0 2 0 93 0 55
2022 Policy 58 30 5 5 3 0 0 88 8 85
2022 Project management 60 30 5 2 2 1 0 90 4 105
2022 Other services to the public 58 33 4 2 0 0 3 93 2 45
2022 None of the above 50 35 6 1 3 3 2 89 5 60
2020 Client contact centre 47 29 19 0 0 5 0 80 0 20
2020 Federal regulators 35 41 5 16 3 0 0 76 19 40
2020 Compliance, inspection and enforcement 41 43 9 3 2 2 0 86 5 60
2020 Communications or public affairs 65 26 3 3 2 0 0 91 6 55
2020 Access to information and privacy 58 28 8 0 2 2 2 90 2 45
2020 Science and technology 44 40 4 8 4 0 0 84 13 25
2020 Legal services 54 33 2 6 2 2 0 89 8 85
2020 Administration and operations 55 31 7 4 2 1 0 87 6 170
2020 Human resources 77 15 6 2 0 0 0 92 2 50
2020 Financial management 67 25 2 6 0 0 0 92 6 60
2020 Information management 40 32 25 4 0 0 0 71 4 30
2020 Information technology 60 27 5 4 4 0 0 87 8 50
2020 Policy 51 35 7 3 5 0 0 86 7 60
2020 Project management 49 39 7 2 2 0 0 88 5 40
2020 Other services to the public 67 20 10 4 0 0 0 87 4 30
2020 None of the above 62 24 12 2 0 0 0 87 2 60
2019 Client contact centre 60 32 8 0 0 0 0 92 0 25
2019 Federal regulators 48 32 8 12 0 0 0 80 12 60
2019 Compliance, inspection and enforcement 47 32 7 10 2 3 0 81 12 50
2019 Communications or public affairs 56 35 4 0 5 0 0 91 5 45
2019 Access to information and privacy 60 25 6 6 0 3 0 88 6 35
2019 Science and technology 45 30 16 4 5 0 0 76 8 25
2019 Legal services 65 29 3 3 0 0 0 94 3 65
2019 Administration and operations 53 29 11 5 1 1 0 83 6 160
2019 Human resources 67 25 2 2 5 0 0 92 6 55
2019 Financial management 70 20 5 2 2 0 0 90 5 50
2019 Information management 46 35 11 8 0 0 0 81 8 25
2019 Information technology 54 36 8 2 0 0 0 90 2 50
2019 Policy 56 36 4 3 0 2 0 93 3 60
2019 Project management 53 37 0 3 7 0 0 90 10 30
2019 Other services to the public 52 24 10 14 0 0 0 76 14 20
2019 None of the above 46 33 6 2 9 4 0 83 11 55

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 32 12 5 0 0 0 83 5 20
2024 Intelligence analysts 36 33 0 0 11 7 13 87 13 15
2024 Federal regulators 58 26 6 5 3 2 0 86 8 40
2024 Compliance, inspection and enforcement 39 32 9 7 10 0 2 73 18 55
2024 Communications or public affairs 55 15 11 3 3 7 6 81 7 65
2024 Access to information and privacy 44 25 10 7 6 5 3 75 15 35
2024 Security 54 29 0 0 10 0 7 89 11 10
2024 Science and technology 42 18 16 18 4 3 0 61 23 25
2024 Legal services 51 25 10 3 1 6 4 84 5 70
2024 Administration and operations 47 25 11 1 8 5 3 78 10 175
2024 Human resources 56 19 5 8 3 8 1 83 12 75
2024 Financial management 53 16 8 2 4 6 11 83 8 85
2024 Information management 33 44 5 6 0 12 0 87 6 15
2024 Information technology 44 13 12 7 4 16 4 71 14 50
2024 Evaluation 43 15 9 0 19 0 14 68 22 10
2024 Data sciences 25 7 28 7 7 18 8 44 19 10
2024 Policy 44 22 5 7 7 10 5 78 16 90
2024 Project management 40 23 10 5 10 8 4 72 16 75
2024 Other services to the public 39 35 17 5 0 2 3 77 5 40
2024 None of the above 47 18 16 1 4 6 9 75 6 80
2022 Client contact centre 67 23 8 3 0 0 0 90 3 25
2022 Federal regulators 42 15 3 8 12 14 6 71 26 35
2022 Compliance, inspection and enforcement 46 24 5 4 12 3 6 77 17 60
2022 Communications or public affairs 53 16 10 9 0 6 6 78 10 65
2022 Access to information and privacy 54 25 5 2 5 5 2 86 8 40
2022 Science and technology 55 21 0 14 5 0 5 80 20 20
2022 Legal services 52 27 6 3 4 6 3 86 8 70
2022 Administration and operations 50 23 9 2 5 6 5 82 8 170
2022 Human resources 60 29 2 2 0 6 2 96 2 60
2022 Financial management 50 31 5 3 3 1 6 88 6 65
2022 Procurement 89 0 11 0 0 0 0 89 0 10
2022 Information management 54 29 12 3 0 2 0 85 3 20
2022 Information technology 53 29 5 2 3 5 3 89 5 55
2022 Policy 49 15 10 9 6 6 5 71 17 85
2022 Project management 47 22 14 5 5 4 4 74 10 105
2022 Other services to the public 40 35 9 4 2 2 8 83 7 45
2022 None of the above 53 22 6 2 7 4 7 84 9 60

Question 25. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 57 34 10 0 0 0 0 90 0 20
2024 Intelligence analysts 42 22 0 0 11 12 13 86 14 15
2024 Federal regulators 54 24 8 3 6 5 0 83 9 40
2024 Compliance, inspection and enforcement 38 25 13 9 14 0 2 63 23 55
2024 Communications or public affairs 51 17 10 9 0 7 4 78 11 65
2024 Access to information and privacy 44 24 12 5 6 5 3 74 12 35
2024 Security 46 22 15 10 0 0 7 73 11 10
2024 Science and technology 39 11 21 27 0 3 0 51 27 25
2024 Legal services 52 23 4 4 3 9 5 87 8 70
2024 Administration and operations 45 25 13 2 7 5 3 76 10 175
2024 Human resources 57 20 7 6 4 3 2 82 11 75
2024 Financial management 52 14 9 4 3 6 12 80 9 85
2024 Information management 26 58 5 6 0 5 0 88 6 15
2024 Information technology 43 17 11 4 2 19 4 78 8 50
2024 Evaluation 37 31 9 0 9 0 14 79 10 10
2024 Data sciences 25 8 19 27 7 15 0 39 39 10
2024 Policy 43 20 9 6 7 10 5 75 15 90
2024 Project management 34 26 10 7 10 9 4 69 20 75
2024 Other services to the public 36 32 15 7 3 5 3 73 11 40
2024 None of the above 46 16 17 2 4 6 9 72 8 80
2022 Client contact centre 64 25 0 7 0 4 0 92 8 25
2022 Federal regulators 38 17 6 0 13 16 9 75 18 35
2022 Compliance, inspection and enforcement 50 26 0 5 12 1 6 81 19 60
2022 Communications or public affairs 46 19 11 6 3 8 7 76 10 65
2022 Access to information and privacy 57 25 5 0 5 5 2 89 5 40
2022 Science and technology 46 29 5 10 5 0 5 79 15 20
2022 Legal services 46 32 5 3 4 6 4 86 8 70
2022 Administration and operations 47 24 9 3 7 5 5 79 10 170
2022 Human resources 64 23 5 3 0 3 2 91 4 60
2022 Financial management 46 33 7 6 1 1 6 85 8 65
2022 Procurement 72 0 11 0 0 10 7 87 0 10
2022 Information management 63 16 12 8 0 2 0 80 8 20
2022 Information technology 48 35 7 0 3 6 1 89 3 55
2022 Policy 46 16 11 7 8 7 5 70 17 85
2022 Project management 48 19 16 4 5 3 4 72 10 100
2022 Other services to the public 43 33 5 5 4 2 8 84 10 45
2022 None of the above 54 13 10 6 5 6 7 76 13 60
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My Immediate Supervisor

Question 26. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 46 10 0 0 0 5 89 0 20
2024 Intelligence analysts 22 22 23 6 13 7 6 51 22 15
2024 Federal regulators 55 10 17 7 0 0 10 73 8 40
2024 Compliance, inspection and enforcement 41 38 15 3 0 0 4 81 3 55
2024 Communications or public affairs 73 22 1 0 0 2 2 98 0 65
2024 Access to information and privacy 42 17 10 9 9 3 10 68 21 35
2024 Security 38 37 17 0 0 0 7 81 0 10
2024 Science and technology 57 23 16 4 0 0 0 80 4 25
2024 Legal services 51 30 8 5 0 0 7 86 6 70
2024 Administration and operations 60 19 7 3 2 0 8 86 6 175
2024 Human resources 63 14 15 1 2 1 5 82 3 75
2024 Financial management 58 26 6 1 2 0 6 90 4 85
2024 Information management 54 34 12 0 0 0 0 88 0 15
2024 Information technology 62 24 13 0 0 0 2 87 0 50
2024 Evaluation 36 47 0 8 0 9 0 92 8 10
2024 Data sciences 34 31 9 19 7 0 0 65 26 10
2024 Policy 63 26 5 3 2 1 0 90 5 90
2024 Project management 51 26 13 4 3 2 1 79 7 75
2024 Other services to the public 48 37 5 5 0 0 5 90 5 40
2024 None of the above 56 21 6 2 0 3 12 90 2 80
2022 Client contact centre 39 30 11 0 3 5 12 83 4 25
2022 Federal regulators 54 19 9 0 11 0 8 79 12 35
2022 Compliance, inspection and enforcement 46 21 21 7 0 0 5 71 8 60
2022 Communications or public affairs 66 24 9 1 0 0 0 90 1 65
2022 Access to information and privacy 45 24 12 8 0 0 11 77 9 40
2022 Science and technology 54 28 0 9 9 0 0 83 17 20
2022 Legal services 55 24 8 3 3 0 8 86 6 70
2022 Administration and operations 56 24 9 1 2 2 6 87 3 170
2022 Human resources 61 26 7 1 0 0 5 92 1 60
2022 Financial management 66 23 3 2 1 2 3 93 4 65
2022 Procurement 64 27 0 0 0 0 9 100 0 10
2022 Information management 47 18 8 16 0 0 12 73 18 20
2022 Information technology 71 16 4 0 3 2 4 93 3 55
2022 Policy 70 16 6 6 0 1 1 88 6 85
2022 Project management 62 22 12 2 1 0 2 86 3 100
2022 Other services to the public 57 13 11 4 3 6 6 80 8 45
2022 None of the above 57 17 6 6 3 0 11 83 10 60
2020 Client contact centre 56 14 6 0 0 5 20 93 0 20
2020 Federal regulators 41 24 8 5 8 0 14 75 16 40
2020 Compliance, inspection and enforcement 50 23 8 9 2 3 5 80 12 60
2020 Communications or public affairs 75 21 2 2 0 0 0 96 2 55
2020 Access to information and privacy 58 24 9 2 5 0 2 83 7 45
2020 Science and technology 54 29 13 4 0 0 0 83 4 25
2020 Legal services 63 16 9 3 0 0 9 86 4 85
2020 Administration and operations 58 22 10 1 3 2 4 85 4 175
2020 Human resources 61 24 11 0 0 0 4 89 0 50
2020 Financial management 66 23 7 0 2 0 2 91 2 60
2020 Information management 50 20 16 14 0 0 0 69 14 30
2020 Information technology 65 27 0 4 4 0 0 92 8 50
2020 Policy 53 30 7 5 4 0 1 85 9 60
2020 Project management 66 20 7 5 0 0 3 88 5 45
2020 Other services to the public 65 19 8 0 0 4 4 91 0 30
2020 None of the above 60 18 6 4 0 0 12 88 4 60
2019 Client contact centre 35 40 11 0 5 0 9 82 5 25
2019 Federal regulators 49 24 5 5 6 2 8 81 13 60
2019 Compliance, inspection and enforcement 31 33 15 6 0 2 13 75 7 50
2019 Communications or public affairs 60 26 7 0 4 0 4 89 4 45
2019 Access to information and privacy 58 15 12 6 0 0 9 80 7 35
2019 Science and technology 56 15 16 0 4 5 5 78 4 25
2019 Legal services 59 17 7 3 3 3 9 85 7 65
2019 Administration and operations 57 22 12 4 2 0 3 81 7 160
2019 Human resources 80 13 5 0 0 0 2 94 0 55
2019 Financial management 54 31 8 0 0 2 6 92 0 50
2019 Information management 62 20 12 0 0 0 7 88 0 25
2019 Information technology 63 18 15 2 0 0 2 83 2 50
2019 Policy 71 18 10 0 0 0 0 90 0 60
2019 Project management 61 18 15 3 3 0 0 79 6 35
2019 Other services to the public 58 23 14 5 0 0 0 81 5 20
2019 None of the above 45 20 7 9 7 4 9 74 18 55

Question 27. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 41 0 5 0 0 0 95 5 20
2024 Intelligence analysts 18 34 6 8 21 13 0 60 34 15
2024 Federal regulators 35 22 13 3 16 0 10 63 22 40
2024 Compliance, inspection and enforcement 35 27 10 13 13 0 1 63 27 55
2024 Communications or public affairs 61 19 12 5 2 0 1 82 7 65
2024 Access to information and privacy 62 18 0 8 9 0 2 82 18 35
2024 Security 42 33 10 15 0 0 0 75 15 10
2024 Science and technology 40 14 25 6 4 5 5 60 12 25
2024 Legal services 52 33 10 1 3 0 1 86 4 70
2024 Administration and operations 59 19 6 6 6 0 4 82 12 175
2024 Human resources 56 28 5 5 5 1 0 85 10 75
2024 Financial management 53 28 8 5 6 0 0 81 11 85
2024 Information management 70 24 6 0 0 0 0 94 0 15
2024 Information technology 54 28 16 2 0 0 0 82 2 50
2024 Evaluation 33 29 14 24 0 0 0 62 24 10
2024 Data sciences 41 33 19 0 7 0 0 74 7 10
2024 Policy 46 36 8 5 4 1 0 83 9 90
2024 Project management 53 23 10 3 5 5 1 81 8 75
2024 Other services to the public 42 27 21 0 8 0 2 71 8 40
2024 None of the above 49 31 5 7 3 0 5 84 11 80
2022 Client contact centre 36 51 3 7 3 0 0 87 10 25
2022 Federal regulators 36 26 6 5 19 0 8 68 26 35
2022 Compliance, inspection and enforcement 43 24 11 11 9 0 2 68 20 60
2022 Communications or public affairs 51 35 2 5 6 1 0 87 11 65
2022 Access to information and privacy 59 23 8 5 3 0 2 84 8 40
2022 Science and technology 45 24 9 0 12 0 11 77 13 20
2022 Legal services 56 23 13 4 4 0 1 79 8 70
2022 Administration and operations 56 25 6 4 5 2 1 85 9 170
2022 Human resources 58 27 8 4 2 0 2 86 6 60
2022 Financial management 55 27 4 8 5 2 0 83 13 65
2022 Procurement 63 25 11 0 0 0 0 89 0 10
2022 Information management 35 34 16 15 0 0 0 69 15 20
2022 Information technology 50 30 13 5 2 0 0 80 7 55
2022 Policy 49 30 3 15 3 0 0 79 18 85
2022 Project management 55 24 11 9 2 0 0 79 10 105
2022 Other services to the public 62 24 4 4 4 0 2 87 8 45
2022 None of the above 48 26 17 6 2 0 2 76 8 60
2020 Client contact centre 55 21 6 14 0 5 0 80 14 20
2020 Federal regulators 27 26 5 13 17 0 12 61 34 40
2020 Compliance, inspection and enforcement 42 32 9 7 3 3 3 79 11 60
2020 Communications or public affairs 61 24 7 7 2 0 0 84 9 55
2020 Access to information and privacy 53 23 10 9 2 0 2 78 12 45
2020 Science and technology 43 24 12 13 4 0 3 70 18 25
2020 Legal services 54 24 12 8 2 0 0 78 10 85
2020 Administration and operations 56 22 14 3 5 0 0 78 8 175
2020 Human resources 63 26 6 4 0 0 0 89 4 50
2020 Financial management 51 35 13 0 0 0 0 87 0 60
2020 Information management 42 39 20 0 0 0 0 80 0 30
2020 Information technology 54 34 2 5 5 0 0 88 10 50
2020 Policy 37 30 10 12 10 0 1 68 22 60
2020 Project management 64 23 9 2 2 0 0 87 5 45
2020 Other services to the public 53 33 10 0 4 0 0 86 4 30
2020 None of the above 49 24 11 7 2 0 8 79 10 60
2019 Client contact centre 55 25 8 5 8 0 0 79 13 25
2019 Federal regulators 38 26 5 13 9 0 9 70 24 55
2019 Compliance, inspection and enforcement 37 31 9 13 6 0 4 72 19 50
2019 Communications or public affairs 47 34 6 6 7 0 0 81 13 45
2019 Access to information and privacy 48 28 6 6 3 3 6 83 10 35
2019 Science and technology 47 25 11 4 12 0 0 73 16 25
2019 Legal services 54 25 7 5 7 0 3 81 12 65
2019 Administration and operations 50 30 13 5 2 0 0 80 7 160
2019 Human resources 65 24 7 2 2 0 0 89 4 55
2019 Financial management 66 23 4 2 4 2 0 90 5 50
2019 Information management 55 14 19 9 0 0 3 71 9 25
2019 Information technology 56 31 6 4 2 0 2 88 5 50
2019 Policy 56 27 8 6 2 0 2 84 8 60
2019 Project management 50 28 12 7 3 0 0 78 10 30
2019 Other services to the public 62 15 13 5 4 0 0 78 9 20
2019 None of the above 38 28 7 5 14 2 5 71 21 55

Question 28. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 59 22 6 5 0 0 7 88 6 20
2024 Intelligence analysts 24 16 0 20 26 15 0 46 54 15
2024 Federal regulators 49 14 8 2 14 2 10 72 18 40
2024 Compliance, inspection and enforcement 50 12 13 8 12 4 0 65 21 55
2024 Communications or public affairs 64 21 7 3 2 3 0 88 5 60
2024 Access to information and privacy 67 10 5 7 9 0 2 78 16 35
2024 Security 59 10 17 7 0 7 0 74 8 10
2024 Science and technology 43 21 9 9 8 5 5 71 19 25
2024 Legal services 60 24 11 0 0 4 0 88 0 70
2024 Administration and operations 61 17 8 2 6 1 5 83 8 175
2024 Human resources 64 13 11 2 4 2 3 81 7 75
2024 Financial management 65 15 9 4 5 1 1 82 9 85
2024 Information management 74 20 7 0 0 0 0 93 0 15
2024 Information technology 53 25 15 3 2 3 0 80 5 50
2024 Evaluation 56 8 17 0 8 0 11 73 8 10
2024 Data sciences 41 19 25 8 7 0 0 60 15 10
2024 Policy 59 20 12 4 2 1 2 81 7 90
2024 Project management 64 21 3 2 5 3 1 89 8 75
2024 Other services to the public 51 27 6 8 5 0 2 80 13 40
2024 None of the above 51 23 12 4 3 0 7 80 7 80
2022 Client contact centre 54 29 4 0 3 4 6 92 4 25
2022 Federal regulators 50 12 3 9 13 3 10 71 26 35
2022 Compliance, inspection and enforcement 49 26 14 5 2 1 3 78 7 60
2022 Communications or public affairs 56 19 11 0 7 4 3 81 7 65
2022 Access to information and privacy 67 16 7 3 3 3 2 87 5 40
2022 Science and technology 45 24 19 0 8 0 4 72 9 20
2022 Legal services 54 15 20 3 6 0 2 70 9 70
2022 Administration and operations 69 15 6 4 2 3 1 88 6 170
2022 Human resources 70 17 8 0 0 1 4 92 0 60
2022 Financial management 59 17 12 6 4 1 1 77 10 65
2022 Procurement 78 11 0 11 0 0 0 89 11 10
2022 Information management 55 28 6 3 5 3 0 85 9 20
2022 Information technology 70 16 5 6 2 0 0 86 9 55
2022 Policy 56 22 6 7 5 3 0 80 13 85
2022 Project management 61 24 6 3 4 0 2 87 7 105
2022 Other services to the public 57 25 4 4 4 0 5 87 9 45
2022 None of the above 57 22 7 3 5 1 6 85 8 60
2020 Client contact centre 61 19 4 10 0 5 0 85 10 20
2020 Federal regulators 32 8 15 11 19 2 12 47 35 40
2020 Compliance, inspection and enforcement 57 19 8 2 5 5 5 84 7 60
2020 Communications or public affairs 61 21 10 2 6 0 0 83 7 55
2020 Access to information and privacy 51 21 14 5 2 2 5 78 7 45
2020 Science and technology 42 37 13 0 4 0 3 82 4 25
2020 Legal services 63 17 11 6 1 1 1 82 7 85
2020 Administration and operations 57 21 12 3 3 2 3 81 6 170
2020 Human resources 67 18 8 2 0 0 5 89 2 45
2020 Financial management 70 20 5 3 0 2 0 91 3 60
2020 Information management 42 22 26 10 0 0 0 64 10 30
2020 Information technology 69 21 4 0 4 3 0 92 4 50
2020 Policy 49 30 7 2 10 3 0 81 12 60
2020 Project management 62 21 13 0 2 0 2 84 2 45
2020 Other services to the public 58 29 4 0 0 5 5 96 0 30
2020 None of the above 51 20 11 7 0 0 11 80 8 60

Question 29. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 39 0 5 0 0 0 95 5 20
2024 Intelligence analysts 28 31 0 5 29 7 0 63 37 15
2024 Federal regulators 49 17 8 5 14 0 8 71 20 40
2024 Compliance, inspection and enforcement 44 25 5 16 8 0 2 70 25 55
2024 Communications or public affairs 62 32 3 3 0 0 0 94 3 65
2024 Access to information and privacy 67 13 0 8 9 0 2 82 18 35
2024 Security 61 8 24 7 0 0 0 68 7 10
2024 Science and technology 42 29 10 10 8 0 0 72 18 25
2024 Legal services 51 32 8 5 2 0 1 85 7 70
2024 Administration and operations 55 25 6 4 6 0 4 84 10 175
2024 Human resources 62 28 3 2 4 1 0 91 6 75
2024 Financial management 59 25 7 6 4 0 0 84 9 85
2024 Information management 82 18 0 0 0 0 0 100 0 15
2024 Information technology 54 27 16 3 0 0 0 81 3 50
2024 Evaluation 33 42 9 15 0 0 0 76 15 10
2024 Data sciences 43 17 7 17 7 10 0 66 26 10
2024 Policy 53 35 4 5 3 0 0 88 8 90
2024 Project management 54 24 6 9 4 3 1 81 13 75
2024 Other services to the public 40 32 16 0 7 0 4 76 8 40
2024 None of the above 49 22 13 8 1 0 7 76 10 80
2022 Client contact centre 47 43 0 6 3 0 0 91 9 25
2022 Federal regulators 45 18 6 10 17 0 5 66 28 35
2022 Compliance, inspection and enforcement 44 35 6 10 4 0 2 80 14 60
2022 Communications or public affairs 69 22 0 4 6 0 0 90 10 65
2022 Access to information and privacy 67 18 8 3 3 0 2 87 5 40
2022 Science and technology 55 23 8 0 13 0 0 79 13 20
2022 Legal services 65 18 10 6 1 0 0 83 7 70
2022 Administration and operations 60 26 6 4 3 1 1 87 7 170
2022 Human resources 64 23 7 3 0 0 3 89 3 60
2022 Financial management 59 21 10 2 5 3 0 82 8 65
2022 Procurement 89 11 0 0 0 0 0 100 0 10
2022 Information management 45 44 0 8 3 0 0 89 11 20
2022 Information technology 52 35 5 6 2 0 0 87 8 55
2022 Policy 56 27 4 6 6 0 2 85 12 85
2022 Project management 56 32 5 2 4 0 0 88 7 105
2022 Other services to the public 53 29 8 6 2 0 2 83 8 45
2022 None of the above 56 20 15 1 6 0 2 78 8 60
2020 Client contact centre 52 33 10 0 0 5 0 90 0 20
2020 Federal regulators 24 31 5 15 14 0 11 62 32 40
2020 Compliance, inspection and enforcement 49 30 8 7 2 2 3 82 9 60
2020 Communications or public affairs 57 34 5 4 0 0 0 91 4 55
2020 Access to information and privacy 46 23 14 15 2 0 0 69 17 45
2020 Science and technology 31 44 3 9 9 4 0 79 18 25
2020 Legal services 59 19 9 11 2 0 0 78 13 85
2020 Administration and operations 58 26 9 2 4 0 0 85 6 175
2020 Human resources 72 15 9 4 0 0 0 87 4 50
2020 Financial management 67 23 10 0 0 0 0 90 0 60
2020 Information management 65 9 16 10 0 0 0 74 10 30
2020 Information technology 60 27 7 2 4 0 0 87 6 50
2020 Policy 41 29 12 12 6 0 0 70 18 60
2020 Project management 60 32 0 4 2 0 2 93 7 45
2020 Other services to the public 63 26 7 0 4 0 0 90 4 30
2020 None of the above 54 17 10 10 2 0 8 77 13 60
2019 Client contact centre 48 25 24 0 4 0 0 72 4 25
2019 Federal regulators 41 23 7 13 5 0 11 72 20 55
2019 Compliance, inspection and enforcement 40 27 12 11 4 0 6 71 16 50
2019 Communications or public affairs 54 33 8 3 2 0 0 87 5 45
2019 Access to information and privacy 63 19 6 3 0 3 6 90 3 35
2019 Science and technology 44 32 8 5 12 0 0 76 17 25
2019 Legal services 54 26 7 6 7 0 0 80 13 65
2019 Administration and operations 60 25 7 6 2 0 0 86 7 160
2019 Human resources 69 25 2 2 0 2 0 96 2 55
2019 Financial management 61 24 7 2 2 2 2 89 4 50
2019 Information management 57 18 9 8 5 0 4 78 13 25
2019 Information technology 60 28 8 4 0 0 0 88 4 50
2019 Policy 59 27 10 3 0 0 0 87 3 60
2019 Project management 52 12 13 18 3 3 0 65 22 35
2019 Other services to the public 67 17 12 0 0 4 0 87 0 20
2019 None of the above 40 27 9 8 11 0 5 70 20 55

Question 30. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 25 5 0 0 0 0 95 0 20
2024 Intelligence analysts 54 32 7 0 0 7 0 92 0 15
2024 Federal regulators 62 9 16 0 3 0 10 79 3 40
2024 Compliance, inspection and enforcement 69 21 6 2 0 0 2 92 2 55
2024 Communications or public affairs 80 14 5 1 0 0 0 94 1 65
2024 Access to information and privacy 73 12 0 2 7 4 2 90 10 35
2024 Security 83 8 10 0 0 0 0 90 0 10
2024 Science and technology 72 19 10 0 0 0 0 90 0 25
2024 Legal services 85 12 0 0 1 1 1 99 1 70
2024 Administration and operations 65 17 6 2 2 1 7 89 4 175
2024 Human resources 75 16 4 2 3 0 0 91 4 75
2024 Financial management 74 18 5 1 1 2 0 93 2 85
2024 Information management 57 32 0 5 6 0 0 90 10 15
2024 Information technology 64 23 7 2 0 2 2 91 2 50
2024 Evaluation 56 19 15 9 0 0 0 76 9 10
2024 Data sciences 74 19 7 0 0 0 0 93 0 10
2024 Policy 72 18 4 4 2 0 0 90 6 90
2024 Project management 70 23 3 2 1 0 0 94 3 75
2024 Other services to the public 62 26 5 2 0 0 5 93 2 40
2024 None of the above 67 19 7 2 0 1 4 91 2 80
2022 Client contact centre 58 32 3 0 3 3 0 94 3 25
2022 Federal regulators 63 16 8 0 5 0 8 86 6 35
2022 Compliance, inspection and enforcement 63 23 5 7 0 0 2 88 7 60
2022 Communications or public affairs 77 18 4 1 0 0 0 95 1 65
2022 Access to information and privacy 70 9 8 3 3 2 5 86 6 40
2022 Science and technology 59 28 0 4 0 5 4 96 4 20
2022 Legal services 75 18 6 0 0 2 0 94 0 65
2022 Administration and operations 75 13 6 0 2 2 2 92 2 170
2022 Human resources 78 15 4 2 0 0 2 94 2 60
2022 Financial management 69 15 6 4 3 4 0 87 7 65
2022 Procurement 70 30 0 0 0 0 0 100 0 10
2022 Information management 40 21 0 16 3 0 20 76 24 20
2022 Information technology 55 33 8 1 3 0 0 88 4 55
2022 Policy 63 21 5 1 3 6 2 91 4 85
2022 Project management 69 22 6 1 1 0 1 93 2 105
2022 Other services to the public 72 5 11 0 4 0 7 84 4 45
2022 None of the above 79 13 4 0 0 1 2 96 0 60

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 73 17 5 5 0 0 0 90 5 20
2024 Intelligence analysts 32 26 6 0 29 7 0 62 31 15
2024 Federal regulators 41 22 10 3 14 0 10 71 18 40
2024 Compliance, inspection and enforcement 48 13 9 16 11 0 3 62 28 55
2024 Communications or public affairs 64 24 5 5 1 0 0 89 7 65
2024 Access to information and privacy 81 3 3 3 9 0 2 85 12 35
2024 Security 75 0 17 7 0 0 0 75 7 10
2024 Science and technology 61 19 5 12 3 0 0 80 15 25
2024 Legal services 60 33 3 3 2 0 0 92 4 70
2024 Administration and operations 62 17 7 4 6 0 5 83 10 175
2024 Human resources 68 21 2 4 4 1 0 89 9 75
2024 Financial management 57 27 4 9 2 0 0 84 11 85
2024 Information management 70 24 6 0 0 0 0 94 0 15
2024 Information technology 70 17 8 4 0 0 0 88 4 50
2024 Evaluation 36 32 9 15 0 0 8 73 17 10
2024 Data sciences 50 25 10 8 7 0 0 74 15 10
2024 Policy 57 29 7 3 4 0 0 86 7 90
2024 Project management 58 25 6 6 5 0 0 83 11 75
2024 Other services to the public 45 27 14 7 5 0 2 73 13 40
2024 None of the above 50 33 7 3 2 0 5 87 6 80
2022 Client contact centre 60 24 10 0 7 0 0 83 7 25
2022 Federal regulators 64 8 3 4 16 0 5 76 21 35
2022 Compliance, inspection and enforcement 49 25 9 7 8 0 2 75 16 60
2022 Communications or public affairs 69 20 1 4 3 3 0 91 7 65
2022 Access to information and privacy 69 18 3 5 3 0 2 89 8 40
2022 Science and technology 50 18 16 7 10 0 0 67 17 20
2022 Legal services 69 11 13 4 1 0 3 82 5 65
2022 Administration and operations 66 21 6 2 3 1 1 89 5 170
2022 Human resources 63 25 10 0 0 0 2 90 0 60
2022 Financial management 60 19 8 12 1 0 0 79 13 65
2022 Procurement 80 9 11 0 0 0 0 89 0 10
2022 Information management 44 41 3 12 0 0 0 85 12 20
2022 Information technology 62 23 8 2 4 2 0 86 6 55
2022 Policy 59 21 6 7 7 0 0 80 14 85
2022 Project management 61 25 9 2 3 0 0 86 5 105
2022 Other services to the public 59 26 5 4 4 0 2 87 9 45
2022 None of the above 68 14 12 1 4 0 2 82 6 60
2020 Client contact centre 66 14 11 10 0 0 0 80 10 20
2020 Federal regulators 34 15 16 10 14 0 11 55 26 40
2020 Compliance, inspection and enforcement 68 8 13 5 3 0 3 78 9 60
2020 Communications or public affairs 75 13 11 2 0 0 0 88 2 55
2020 Access to information and privacy 75 14 9 2 0 0 0 89 2 45
2020 Science and technology 52 23 13 8 4 0 0 75 12 25
2020 Legal services 64 21 5 7 2 0 1 86 9 85
2020 Administration and operations 75 12 7 4 2 0 0 87 6 175
2020 Human resources 72 19 5 4 0 0 0 91 4 50
2020 Financial management 71 21 5 0 3 0 0 91 3 60
2020 Information management 55 27 18 0 0 0 0 82 0 30
2020 Information technology 70 15 5 6 4 0 0 85 10 50
2020 Policy 53 18 8 11 9 0 0 71 21 60
2020 Project management 64 28 6 0 2 0 0 91 2 45
2020 Other services to the public 82 11 0 3 4 0 0 93 7 30
2020 None of the above 63 19 9 2 0 0 8 88 2 60
2019 Client contact centre 55 16 17 9 4 0 0 70 13 25
2019 Federal regulators 45 23 11 7 6 0 8 75 14 60
2019 Compliance, inspection and enforcement 52 24 4 10 7 0 4 79 17 50
2019 Communications or public affairs 56 29 8 4 2 0 0 85 6 45
2019 Access to information and privacy 73 12 3 3 3 0 6 90 6 35
2019 Science and technology 45 31 5 8 12 0 0 76 20 25
2019 Legal services 65 17 9 1 7 0 0 83 9 65
2019 Administration and operations 63 21 7 5 3 0 0 84 8 160
2019 Human resources 71 23 0 2 2 2 0 96 4 55
2019 Financial management 73 20 2 6 0 0 0 92 6 50
2019 Information management 59 15 14 8 0 0 3 77 8 25
2019 Information technology 67 16 8 6 2 0 2 84 7 50
2019 Policy 62 27 7 3 2 0 0 89 5 60
2019 Project management 55 21 6 12 7 0 0 75 18 35
2019 Other services to the public 79 7 9 5 0 0 0 86 5 20
2019 None of the above 42 23 13 10 7 0 5 68 19 55

Question 32. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 89 6 0 0 5 0 0 95 5 20
2024 Intelligence analysts 79 6 0 0 8 7 0 91 9 15
2024 Federal regulators 79 4 3 0 0 0 13 97 0 40
2024 Compliance, inspection and enforcement 77 11 3 3 4 0 3 90 7 55
2024 Communications or public affairs 88 7 2 3 0 0 0 95 3 65
2024 Access to information and privacy 88 4 0 3 3 0 2 94 6 35
2024 Security 73 8 20 0 0 0 0 80 0 10
2024 Science and technology 79 8 0 0 5 0 8 94 6 25
2024 Legal services 89 6 3 1 0 0 0 95 1 70
2024 Administration and operations 80 8 4 1 2 0 6 93 3 175
2024 Human resources 83 4 6 3 3 0 1 88 6 75
2024 Financial management 83 10 3 1 2 0 1 93 3 85
2024 Information management 100 0 0 0 0 0 0 100 0 15
2024 Information technology 94 6 0 0 0 0 0 100 0 50
2024 Evaluation 64 18 0 0 11 0 8 88 12 10
2024 Data sciences 67 15 0 0 7 0 10 92 8 10
2024 Policy 88 7 2 1 0 0 2 97 1 90
2024 Project management 84 2 6 3 2 0 3 89 5 75
2024 Other services to the public 80 8 8 0 0 0 5 92 0 40
2024 None of the above 76 10 4 2 1 0 7 93 3 80
2022 Client contact centre 83 11 0 0 7 0 0 93 7 25
2022 Federal regulators 82 3 5 2 0 0 8 92 2 35
2022 Compliance, inspection and enforcement 79 10 5 2 2 0 2 91 4 60
2022 Communications or public affairs 81 5 6 3 1 1 3 89 4 65
2022 Access to information and privacy 90 8 0 0 0 0 2 100 0 40
2022 Science and technology 79 4 5 5 0 0 7 90 5 20
2022 Legal services 89 4 1 5 0 0 1 94 5 70
2022 Administration and operations 88 4 2 1 2 1 3 95 3 170
2022 Human resources 91 5 0 0 1 1 2 99 1 60
2022 Financial management 83 9 1 2 2 0 3 95 3 65
2022 Procurement 100 0 0 0 0 0 0 100 0 10
2022 Information management 84 11 0 2 0 0 2 97 3 20
2022 Information technology 77 15 4 0 3 0 2 93 3 55
2022 Policy 82 10 1 3 1 1 3 96 4 85
2022 Project management 83 5 7 0 2 0 4 91 2 105
2022 Other services to the public 82 5 2 2 5 0 4 90 7 45
2022 None of the above 93 3 2 0 0 0 3 98 0 60
2019 Client contact centre 92 8 0 0 0 0 0 100 0 25
2019 Federal regulators 86 2 2 0 0 0 10 98 0 60
2019 Compliance, inspection and enforcement 77 12 0 5 0 0 6 95 5 50
2019 Communications or public affairs 85 9 0 3 4 0 0 93 7 45
2019 Access to information and privacy 91 0 3 0 0 0 6 97 0 35
2019 Science and technology 65 11 0 8 8 0 8 82 18 25
2019 Legal services 88 4 4 3 1 0 0 92 4 65
2019 Administration and operations 80 8 4 3 1 0 4 92 4 160
2019 Human resources 91 2 2 2 0 0 4 96 2 55
2019 Financial management 86 6 2 3 4 0 0 91 7 50
2019 Information management 86 7 4 0 0 0 3 96 0 25
2019 Information technology 80 14 2 0 2 0 2 96 2 50
2019 Policy 83 8 5 0 2 0 3 94 2 60
2019 Project management 78 3 12 0 3 0 4 84 3 30
2019 Other services to the public 87 8 0 0 0 0 5 100 0 20
2019 None of the above 77 8 0 5 5 0 5 89 11 55
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Senior Management

Question 33. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 75 17 0 0 0 8 0 100 0 20
2024 Intelligence analysts 18 14 6 36 14 12 0 36 57 15
2024 Federal regulators 51 24 2 11 12 0 0 75 23 40
2024 Compliance, inspection and enforcement 27 35 8 9 19 1 0 63 29 55
2024 Communications or public affairs 46 34 4 5 4 8 0 86 10 65
2024 Access to information and privacy 59 21 6 5 7 2 0 81 12 35
2024 Security 38 45 0 7 10 0 0 83 17 10
2024 Science and technology 27 34 16 11 8 4 0 64 20 25
2024 Legal services 53 31 8 4 2 3 0 86 6 70
2024 Administration and operations 55 22 8 4 6 5 0 81 10 175
2024 Human resources 37 29 6 18 3 7 0 70 23 75
2024 Financial management 57 22 8 3 5 4 0 83 9 85
2024 Information management 35 38 20 7 0 0 0 74 7 15
2024 Information technology 62 33 0 2 2 2 0 97 3 50
2024 Evaluation 27 43 0 23 8 0 0 70 30 10
2024 Data sciences 52 16 7 19 7 0 0 67 26 10
2024 Policy 49 21 7 7 13 2 1 72 21 90
2024 Project management 39 31 12 5 8 5 1 75 13 75
2024 Other services to the public 56 22 11 5 0 2 3 83 5 40
2024 None of the above 47 23 10 9 7 2 3 74 16 80
2022 Client contact centre 46 30 11 6 3 4 0 79 10 25
2022 Federal regulators 40 20 8 11 17 3 0 62 29 35
2022 Compliance, inspection and enforcement 46 28 9 6 10 1 0 75 15 60
2022 Communications or public affairs 46 27 11 12 3 1 0 74 15 65
2022 Access to information and privacy 68 17 8 2 3 2 0 87 5 40
2022 Science and technology 66 8 8 4 14 0 0 74 18 20
2022 Legal services 42 31 12 10 4 2 0 74 14 70
2022 Administration and operations 52 25 7 10 5 1 0 77 16 170
2022 Human resources 40 33 6 8 9 3 2 76 17 60
2022 Financial management 57 24 5 7 7 0 0 81 14 65
2022 Procurement 46 29 15 0 11 0 0 75 11 10
2022 Information management 20 35 0 29 0 16 0 65 35 20
2022 Information technology 50 20 12 9 1 8 0 75 11 55
2022 Policy 47 19 13 7 8 4 0 70 16 85
2022 Project management 45 30 9 8 5 3 0 77 14 105
2022 Other services to the public 56 24 6 4 5 4 0 84 9 45
2022 None of the above 50 21 9 10 5 4 0 75 15 60
2020 Client contact centre 67 22 0 6 0 6 0 94 6 20
2020 Federal regulators 36 27 10 8 16 0 2 65 25 40
2020 Compliance, inspection and enforcement 58 16 16 4 5 2 0 75 9 60
2020 Communications or public affairs 59 31 6 4 0 0 0 90 4 55
2020 Access to information and privacy 69 21 0 2 5 0 2 93 7 45
2020 Science and technology 41 27 8 8 4 8 3 77 14 25
2020 Legal services 55 27 12 5 1 0 0 82 6 85
2020 Administration and operations 54 24 7 7 6 2 1 80 13 175
2020 Human resources 48 24 10 8 6 4 0 75 14 50
2020 Financial management 56 27 10 5 0 2 0 85 6 60
2020 Information management 56 19 12 6 4 3 0 77 10 30
2020 Information technology 50 34 7 2 7 0 0 84 8 50
2020 Policy 38 34 8 6 11 3 0 74 17 60
2020 Project management 38 32 9 12 5 5 0 73 17 45
2020 Other services to the public 63 19 12 0 4 3 0 84 4 30
2020 None of the above 59 17 10 8 5 2 0 77 14 60
2019 Client contact centre 65 19 8 4 4 0 0 84 8 25
2019 Federal regulators 40 32 18 9 2 0 0 71 11 60
2019 Compliance, inspection and enforcement 49 27 6 6 8 4 0 78 15 50
2019 Communications or public affairs 32 38 9 10 8 3 0 72 19 45
2019 Access to information and privacy 60 28 6 3 0 3 0 91 3 35
2019 Science and technology 47 12 20 4 17 0 0 59 21 25
2019 Legal services 56 31 7 4 1 1 0 88 5 65
2019 Administration and operations 51 27 11 6 3 3 0 80 9 160
2019 Human resources 41 42 3 7 6 0 0 84 13 55
2019 Financial management 43 40 9 4 0 4 0 86 4 50
2019 Information management 46 25 15 0 3 7 3 79 4 25
2019 Information technology 52 27 7 4 5 5 0 83 10 50
2019 Policy 47 36 9 3 2 2 2 86 5 60
2019 Project management 36 43 9 6 4 3 0 81 10 35
2019 Other services to the public 59 36 0 0 5 0 0 95 5 20
2019 None of the above 46 16 3 16 14 4 0 65 31 55

Question 34. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 60 40 0 0 0 0 0 100 0 20
2024 Intelligence analysts 12 12 11 16 42 7 0 25 63 15
2024 Federal regulators 46 24 8 8 14 0 0 70 22 40
2024 Compliance, inspection and enforcement 26 27 15 14 19 0 0 53 32 55
2024 Communications or public affairs 42 34 6 10 4 5 0 80 14 65
2024 Access to information and privacy 66 15 7 3 7 2 0 83 10 35
2024 Security 49 18 8 7 18 0 0 67 25 10
2024 Science and technology 34 18 23 21 4 0 0 52 25 25
2024 Legal services 49 31 10 6 2 1 0 81 8 70
2024 Administration and operations 49 26 9 8 6 2 0 76 14 175
2024 Human resources 36 34 9 13 3 3 0 73 17 75
2024 Financial management 58 26 7 3 5 1 0 84 9 85
2024 Information management 28 46 13 13 0 0 0 74 13 15
2024 Information technology 47 31 9 6 3 4 0 82 9 50
2024 Evaluation 25 45 9 14 8 0 0 70 21 10
2024 Data sciences 17 41 16 0 26 0 0 58 26 10
2024 Policy 42 29 5 8 14 0 1 72 22 90
2024 Project management 32 35 17 7 7 3 0 68 15 75
2024 Other services to the public 38 40 11 3 5 0 3 81 8 40
2024 None of the above 40 26 16 8 7 1 3 69 15 80
2022 Client contact centre 41 25 10 12 12 0 0 67 23 25
2022 Federal regulators 35 21 15 5 22 0 3 57 27 35
2022 Compliance, inspection and enforcement 40 30 12 8 10 0 0 70 17 60
2022 Communications or public affairs 48 26 11 7 6 1 0 75 14 65
2022 Access to information and privacy 73 15 2 8 3 0 0 87 10 40
2022 Science and technology 44 21 8 13 14 0 0 65 27 20
2022 Legal services 43 24 12 16 4 0 0 67 20 70
2022 Administration and operations 57 19 11 7 7 0 0 75 14 170
2022 Human resources 45 24 12 7 8 2 2 72 16 60
2022 Financial management 60 19 9 3 9 0 0 79 12 65
2022 Procurement 42 36 0 0 11 0 11 88 12 10
2022 Information management 13 34 16 30 6 0 0 47 36 20
2022 Information technology 35 36 17 3 5 5 0 74 8 55
2022 Policy 47 22 12 6 10 4 0 71 16 85
2022 Project management 40 33 11 9 7 1 0 73 16 105
2022 Other services to the public 47 28 4 13 6 2 0 76 19 45
2022 None of the above 45 24 8 12 10 1 0 69 23 60
2020 Client contact centre 77 9 9 6 0 0 0 86 6 20
2020 Federal regulators 42 21 8 13 16 0 0 63 30 40
2020 Compliance, inspection and enforcement 51 20 16 9 5 0 0 70 14 60
2020 Communications or public affairs 54 29 11 6 0 0 0 83 6 55
2020 Access to information and privacy 71 20 0 5 5 0 0 91 9 40
2020 Science and technology 40 23 12 12 8 4 0 66 21 25
2020 Legal services 53 27 8 9 3 0 0 80 12 85
2020 Administration and operations 53 26 10 6 5 0 1 80 11 170
2020 Human resources 42 32 10 2 12 2 0 75 14 50
2020 Financial management 58 12 19 12 0 0 0 70 12 60
2020 Information management 50 18 22 0 7 3 0 71 7 30
2020 Information technology 49 36 7 2 7 0 0 85 8 50
2020 Policy 40 28 6 13 12 1 0 69 25 60
2020 Project management 38 32 9 15 5 2 0 72 20 45
2020 Other services to the public 66 16 11 0 4 3 0 85 4 30
2020 None of the above 53 24 8 6 9 0 0 77 15 60
2019 Client contact centre 53 24 15 8 0 0 0 77 8 25
2019 Federal regulators 33 40 7 8 8 2 2 76 17 60
2019 Compliance, inspection and enforcement 50 25 12 4 6 2 0 77 10 50
2019 Communications or public affairs 37 33 8 11 10 2 0 71 21 45
2019 Access to information and privacy 63 22 9 3 3 0 0 85 6 35
2019 Science and technology 39 27 0 17 17 0 0 67 33 25
2019 Legal services 54 26 10 6 4 0 0 80 10 65
2019 Administration and operations 48 27 12 8 4 1 0 76 12 160
2019 Human resources 41 41 7 2 8 2 0 83 9 55
2019 Financial management 52 43 4 2 0 0 0 95 2 50
2019 Information management 46 35 8 0 4 3 4 88 4 25
2019 Information technology 46 30 14 5 5 0 0 75 11 50
2019 Policy 42 34 10 9 2 2 2 79 11 60
2019 Project management 45 33 9 3 7 3 0 81 10 35
2019 Other services to the public 61 30 0 4 5 0 0 91 9 20
2019 None of the above 42 21 7 14 16 0 0 63 30 55

Question 35. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 44 38 5 8 0 5 0 86 9 20
2024 Intelligence analysts 18 6 23 5 42 7 0 25 51 15
2024 Federal regulators 38 34 7 5 16 0 0 72 22 40
2024 Compliance, inspection and enforcement 24 10 31 18 16 0 0 34 35 55
2024 Communications or public affairs 29 41 10 8 7 5 0 74 16 65
2024 Access to information and privacy 57 14 16 4 7 2 0 72 11 35
2024 Security 30 37 15 0 18 0 0 67 18 10
2024 Science and technology 20 21 29 14 16 0 0 41 29 25
2024 Legal services 38 38 14 3 5 1 0 78 8 70
2024 Administration and operations 39 27 12 11 8 2 0 68 20 175
2024 Human resources 33 33 10 14 5 5 0 69 21 75
2024 Financial management 49 28 11 5 6 1 0 78 11 85
2024 Information management 23 45 14 18 0 0 0 68 18 15
2024 Information technology 36 29 17 7 5 6 0 69 12 50
2024 Evaluation 29 23 40 0 8 0 0 52 8 10
2024 Data sciences 19 31 16 10 15 7 0 55 28 10
2024 Policy 32 35 7 8 17 0 1 68 25 90
2024 Project management 20 31 19 18 10 3 0 52 29 75
2024 Other services to the public 36 26 18 11 3 5 0 66 15 40
2024 None of the above 28 33 18 5 8 4 3 67 14 80
2022 Client contact centre 31 33 13 17 3 4 0 65 21 25
2022 Federal regulators 26 38 3 11 19 3 0 66 31 35
2022 Compliance, inspection and enforcement 38 23 17 14 7 0 0 61 21 60
2022 Communications or public affairs 43 30 6 9 9 3 0 75 19 65
2022 Access to information and privacy 57 25 8 11 0 0 0 82 11 40
2022 Science and technology 34 31 14 9 13 0 0 65 21 20
2022 Legal services 38 24 16 18 4 1 0 62 22 70
2022 Administration and operations 47 24 10 9 8 1 1 72 17 170
2022 Human resources 38 27 15 13 3 2 2 68 17 60
2022 Financial management 49 22 10 12 5 1 0 73 18 65
2022 Procurement 25 52 12 0 11 0 0 77 11 10
2022 Information management 12 27 12 27 22 0 0 39 49 20
2022 Information technology 29 36 19 4 5 7 0 70 10 55
2022 Policy 34 26 18 10 10 2 0 62 20 85
2022 Project management 27 36 9 14 10 4 0 65 25 105
2022 Other services to the public 41 25 19 6 6 2 0 68 13 45
2022 None of the above 31 28 14 16 11 0 0 59 27 60
2020 Client contact centre 54 36 4 6 0 0 0 90 6 20
2020 Federal regulators 30 33 3 13 22 0 0 63 34 40
2020 Compliance, inspection and enforcement 39 26 14 14 7 0 0 65 21 60
2020 Communications or public affairs 36 35 17 9 0 2 0 73 9 55
2020 Access to information and privacy 45 42 8 0 5 0 0 87 5 40
2020 Science and technology 28 31 16 12 12 0 0 59 25 25
2020 Legal services 43 26 11 9 9 1 0 70 18 85
2020 Administration and operations 45 28 8 10 5 3 1 76 15 175
2020 Human resources 42 32 8 7 10 2 0 75 17 50
2020 Financial management 48 29 11 12 0 0 0 77 12 60
2020 Information management 41 24 13 12 7 3 0 68 19 30
2020 Information technology 46 39 8 0 7 0 0 86 7 50
2020 Policy 31 25 11 19 12 1 0 57 32 60
2020 Project management 21 37 12 24 5 2 0 59 29 45
2020 Other services to the public 54 19 10 6 4 8 0 79 10 30
2020 None of the above 46 27 8 8 9 2 0 75 17 60
2019 Client contact centre 37 20 20 13 0 10 0 63 15 25
2019 Federal regulators 26 28 16 15 10 3 2 57 26 60
2019 Compliance, inspection and enforcement 35 27 11 13 10 4 0 65 24 50
2019 Communications or public affairs 37 32 6 17 8 0 0 69 25 45
2019 Access to information and privacy 30 43 12 9 0 6 0 78 10 35
2019 Science and technology 20 37 4 17 17 5 0 61 35 25
2019 Legal services 44 26 11 15 4 0 0 70 19 65
2019 Administration and operations 42 29 10 8 4 7 0 76 13 160
2019 Human resources 37 41 7 8 6 2 0 79 14 55
2019 Financial management 36 47 7 4 0 6 0 88 4 50
2019 Information management 33 39 11 3 3 7 3 80 8 25
2019 Information technology 35 41 12 8 4 0 0 76 12 50
2019 Policy 36 31 18 9 3 2 2 70 12 60
2019 Project management 36 33 9 12 7 3 0 71 19 35
2019 Other services to the public 48 38 5 4 5 0 0 86 9 20
2019 None of the above 38 14 14 19 12 2 0 53 32 55

Question 36. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 42 6 10 0 0 0 84 10 20
2024 Intelligence analysts 18 11 0 17 47 7 0 31 69 15
2024 Federal regulators 33 30 5 13 19 0 0 64 32 40
2024 Compliance, inspection and enforcement 27 19 25 10 19 0 0 46 29 55
2024 Communications or public affairs 31 39 15 6 5 5 0 73 11 65
2024 Access to information and privacy 50 23 12 6 7 2 0 75 13 35
2024 Security 24 43 8 8 17 0 0 67 25 10
2024 Science and technology 20 31 24 12 13 0 0 52 25 25
2024 Legal services 43 32 6 7 9 3 0 77 17 70
2024 Administration and operations 36 35 7 14 8 0 0 71 22 175
2024 Human resources 40 30 12 13 4 1 0 70 18 75
2024 Financial management 48 27 7 11 4 1 0 77 16 85
2024 Information management 38 30 14 12 7 0 0 68 18 15
2024 Information technology 43 27 14 11 5 0 0 71 16 50
2024 Evaluation 18 44 14 8 17 0 0 62 24 10
2024 Data sciences 9 33 17 15 25 0 0 42 41 10
2024 Policy 29 32 9 9 21 0 1 61 30 90
2024 Project management 18 28 11 29 10 4 0 48 41 75
2024 Other services to the public 32 35 16 9 5 3 0 69 15 40
2024 None of the above 27 30 15 17 8 0 3 59 26 80
2022 Client contact centre 38 30 17 12 3 0 0 68 15 25
2022 Federal regulators 38 27 5 16 14 0 0 65 30 35
2022 Compliance, inspection and enforcement 35 32 12 14 6 2 0 68 20 60
2022 Communications or public affairs 35 29 9 11 12 3 0 66 24 65
2022 Access to information and privacy 57 36 2 5 0 0 0 92 5 40
2022 Science and technology 31 28 20 4 18 0 0 59 21 20
2022 Legal services 36 30 13 14 8 0 0 66 22 70
2022 Administration and operations 42 24 13 9 9 1 1 68 19 170
2022 Human resources 36 36 11 10 4 2 2 74 15 60
2022 Financial management 44 26 13 11 5 0 0 70 16 65
2022 Procurement 25 44 20 0 11 0 0 70 11 10
2022 Information management 16 46 6 30 3 0 0 62 33 20
2022 Information technology 37 34 8 11 6 3 0 74 18 55
2022 Policy 30 29 16 16 10 0 0 59 25 85
2022 Project management 26 34 13 15 10 3 0 61 25 105
2022 Other services to the public 34 38 2 12 11 2 0 74 24 45
2022 None of the above 35 25 11 19 11 0 0 60 30 60
2020 Client contact centre 54 32 9 6 0 0 0 86 6 20
2020 Federal regulators 25 30 23 16 6 0 0 55 21 40
2020 Compliance, inspection and enforcement 36 25 7 20 10 2 0 62 31 55
2020 Communications or public affairs 31 41 13 11 2 2 0 74 13 55
2020 Access to information and privacy 39 39 7 10 5 0 0 79 15 45
2020 Science and technology 14 37 17 15 16 0 0 52 32 25
2020 Legal services 36 29 9 12 12 1 0 66 24 85
2020 Administration and operations 40 31 10 11 7 1 0 72 18 175
2020 Human resources 46 28 8 8 6 4 0 77 15 45
2020 Financial management 47 31 17 5 0 0 0 77 5 60
2020 Information management 48 21 12 13 3 3 0 71 16 30
2020 Information technology 43 39 11 0 7 0 0 82 7 50
2020 Policy 27 19 10 30 14 0 0 46 44 60
2020 Project management 26 31 13 14 17 0 0 57 31 40
2020 Other services to the public 48 24 21 3 4 0 0 72 7 30
2020 None of the above 38 35 9 8 9 0 2 73 17 60
2019 Client contact centre 51 22 15 12 0 0 0 73 12 25
2019 Federal regulators 25 25 23 16 7 2 2 53 24 60
2019 Compliance, inspection and enforcement 33 31 12 16 6 2 0 65 22 50
2019 Communications or public affairs 22 40 11 14 8 5 0 65 24 45
2019 Access to information and privacy 39 37 6 12 3 3 0 78 15 35
2019 Science and technology 27 28 8 16 17 5 0 57 34 25
2019 Legal services 42 27 10 13 7 0 0 69 21 65
2019 Administration and operations 36 34 11 12 5 2 0 71 18 160
2019 Human resources 47 33 7 8 2 2 0 82 11 55
2019 Financial management 30 49 15 5 2 0 0 79 6 50
2019 Information management 25 38 11 15 3 3 3 69 20 25
2019 Information technology 34 39 15 4 5 2 0 75 9 50
2019 Policy 27 35 16 14 5 2 2 64 19 60
2019 Project management 21 52 7 12 6 3 0 75 19 35
2019 Other services to the public 46 35 11 4 5 0 0 81 9 20
2019 None of the above 39 26 9 11 14 2 0 66 25 55

Question 37. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 72 23 5 0 0 0 0 95 0 20
2024 Intelligence analysts 23 54 8 0 8 7 0 83 9 15
2024 Federal regulators 55 11 8 8 6 0 11 75 16 40
2024 Compliance, inspection and enforcement 45 23 19 3 5 2 4 72 9 55
2024 Communications or public affairs 40 26 22 6 0 6 0 71 6 65
2024 Access to information and privacy 79 13 6 0 0 2 0 94 0 35
2024 Security 63 15 22 0 0 0 0 78 0 10
2024 Science and technology 31 30 12 8 5 6 7 71 15 25
2024 Legal services 60 27 10 3 0 0 0 87 3 70
2024 Administration and operations 50 23 12 9 3 2 1 75 13 175
2024 Human resources 42 26 17 8 3 2 4 71 11 75
2024 Financial management 50 25 14 3 6 0 1 77 9 85
2024 Information management 45 19 15 7 8 0 6 68 15 15
2024 Information technology 65 26 7 0 1 0 2 92 1 50
2024 Evaluation 38 16 10 21 0 0 16 63 25 10
2024 Data sciences 50 26 17 0 7 0 0 76 7 10
2024 Policy 37 25 15 11 4 3 3 67 17 90
2024 Project management 32 17 32 2 6 9 1 55 10 75
2024 Other services to the public 45 16 22 8 0 7 3 68 8 40
2024 None of the above 41 28 15 2 3 3 7 77 6 80
2022 Client contact centre 45 42 8 6 0 0 0 87 6 25
2022 Federal regulators 36 16 12 0 14 3 19 67 18 35
2022 Compliance, inspection and enforcement 52 20 15 3 3 0 6 77 7 60
2022 Communications or public affairs 38 30 18 11 1 0 0 69 13 65
2022 Access to information and privacy 63 29 8 0 0 0 0 92 0 40
2022 Science and technology 33 14 14 5 15 5 14 58 25 20
2022 Legal services 53 30 8 5 4 0 0 83 9 70
2022 Administration and operations 51 25 13 2 4 2 3 81 6 170
2022 Human resources 43 28 19 1 3 2 3 75 4 60
2022 Financial management 59 13 16 4 4 0 3 74 9 65
2022 Procurement 48 27 0 0 0 15 11 100 0 10
2022 Information management 60 17 5 5 3 6 3 85 9 20
2022 Information technology 59 15 15 0 2 8 1 81 2 55
2022 Policy 31 29 19 11 4 3 3 64 16 85
2022 Project management 32 23 24 6 3 6 6 63 10 105
2022 Other services to the public 38 19 13 7 2 9 13 73 11 45
2022 None of the above 47 20 22 6 3 2 0 68 10 60
2020 Client contact centre 72 9 19 0 0 0 0 81 0 20
2020 Federal regulators 27 18 8 5 26 0 16 53 37 40
2020 Compliance, inspection and enforcement 50 19 9 7 7 6 2 75 15 60
2020 Communications or public affairs 54 20 15 7 2 2 0 75 10 55
2020 Access to information and privacy 80 13 2 2 2 0 0 93 5 40
2020 Science and technology 40 24 24 0 4 0 8 70 4 25
2020 Legal services 64 20 10 2 4 0 0 84 6 85
2020 Administration and operations 59 22 10 2 3 2 1 84 5 175
2020 Human resources 55 20 5 6 7 2 5 81 14 50
2020 Financial management 64 19 5 2 7 0 4 86 9 60
2020 Information management 55 19 6 6 4 7 4 82 11 30
2020 Information technology 69 23 2 0 2 2 2 96 2 50
2020 Policy 40 28 15 5 2 3 8 76 8 60
2020 Project management 31 25 18 5 2 8 12 70 8 45
2020 Other services to the public 58 22 10 0 0 6 4 89 0 30
2020 None of the above 35 35 12 5 2 10 1 79 7 60
2019 Client contact centre 84 12 0 4 0 0 0 96 4 25
2019 Federal regulators 36 25 10 2 12 8 8 72 16 55
2019 Compliance, inspection and enforcement 69 13 11 0 5 0 3 84 5 50
2019 Communications or public affairs 63 13 11 7 0 5 3 81 7 45
2019 Access to information and privacy 78 10 9 0 0 3 0 91 0 35
2019 Science and technology 35 36 17 3 0 4 5 78 4 25
2019 Legal services 65 24 7 1 0 0 2 91 1 65
2019 Administration and operations 56 24 6 5 4 2 3 85 9 160
2019 Human resources 66 3 10 6 2 5 6 79 10 55
2019 Financial management 53 23 4 2 6 6 5 86 10 50
2019 Information management 62 18 12 4 0 0 3 83 5 25
2019 Information technology 64 21 9 0 7 0 0 85 7 50
2019 Policy 51 24 15 3 5 2 0 76 9 60
2019 Project management 45 18 9 6 9 9 4 72 17 35
2019 Other services to the public 46 30 9 5 0 0 10 84 6 20
2019 None of the above 52 21 12 3 4 5 2 79 8 55
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My Organization (Department or Agency)

Question 38. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 40 5 0 0 0 0 95 0 20
2024 Intelligence analysts 34 20 0 21 18 7 0 58 42 15
2024 Federal regulators 34 40 0 19 2 2 3 78 22 40
2024 Compliance, inspection and enforcement 31 29 16 10 13 0 0 61 24 55
2024 Communications or public affairs 38 42 4 12 0 5 0 83 13 65
2024 Access to information and privacy 58 32 6 0 4 0 0 90 4 35
2024 Security 23 45 15 7 10 0 0 68 17 10
2024 Science and technology 31 35 12 19 3 0 0 66 23 25
2024 Legal services 40 37 11 8 3 1 0 78 11 70
2024 Administration and operations 45 37 10 5 3 0 0 82 8 175
2024 Human resources 42 34 12 10 3 0 0 76 12 75
2024 Financial management 47 34 4 9 3 1 2 83 13 85
2024 Information management 35 50 14 0 0 0 0 86 0 15
2024 Information technology 37 47 10 4 0 2 0 86 4 50
2024 Evaluation 29 56 8 0 8 0 0 85 8 10
2024 Data sciences 30 48 7 15 0 0 0 78 15 10
2024 Policy 33 37 5 12 12 0 0 70 25 90
2024 Project management 31 37 15 12 4 0 1 69 16 75
2024 Other services to the public 35 46 14 0 3 2 0 83 3 40
2024 None of the above 43 33 8 12 1 1 2 78 13 80
2022 Client contact centre 31 48 18 0 3 0 0 79 3 25
2022 Federal regulators 42 27 7 16 8 0 0 69 24 35
2022 Compliance, inspection and enforcement 36 47 3 9 6 0 0 83 15 60
2022 Communications or public affairs 38 42 5 7 7 0 1 81 14 65
2022 Access to information and privacy 71 24 5 0 0 0 0 95 0 40
2022 Science and technology 34 35 16 8 8 0 0 68 16 20
2022 Legal services 41 31 9 16 3 0 0 72 19 70
2022 Administration and operations 53 27 8 7 5 0 0 80 12 170
2022 Human resources 39 40 10 9 1 0 2 80 10 60
2022 Financial management 49 31 6 10 3 1 0 81 13 65
2022 Procurement 56 33 11 0 0 0 0 89 0 10
2022 Information management 18 54 22 5 0 0 0 73 5 20
2022 Information technology 42 35 17 3 3 0 0 77 6 55
2022 Policy 41 40 3 8 9 0 0 81 16 85
2022 Project management 31 44 11 11 3 2 0 76 13 105
2022 Other services to the public 40 31 20 7 0 2 0 73 7 45
2022 None of the above 44 32 9 8 6 1 0 77 14 60
2020 Client contact centre 61 25 10 0 4 0 0 86 4 20
2020 Federal regulators 45 32 8 5 11 0 0 76 15 40
2020 Compliance, inspection and enforcement 43 35 5 15 2 0 0 78 17 55
2020 Communications or public affairs 44 45 6 4 2 0 0 89 5 55
2020 Access to information and privacy 56 40 2 2 0 0 0 95 2 45
2020 Science and technology 28 31 12 20 8 0 0 59 29 25
2020 Legal services 47 34 11 7 2 0 0 80 9 85
2020 Administration and operations 45 41 8 4 2 0 0 86 6 175
2020 Human resources 50 31 8 8 2 2 0 82 10 50
2020 Financial management 52 39 7 2 0 0 0 91 2 60
2020 Information management 41 34 18 4 3 0 0 75 7 30
2020 Information technology 39 39 9 4 8 0 0 78 13 50
2020 Policy 35 38 6 14 5 1 0 74 19 60
2020 Project management 20 48 14 14 5 0 0 68 18 45
2020 Other services to the public 46 29 12 6 4 4 0 78 10 30
2020 None of the above 42 38 8 9 3 0 0 80 12 60
2019 Client contact centre 45 39 4 9 4 0 0 83 13 25
2019 Federal regulators 33 35 16 12 1 3 0 70 13 55
2019 Compliance, inspection and enforcement 33 46 13 6 2 0 0 79 8 50
2019 Communications or public affairs 23 50 4 11 10 3 0 75 21 45
2019 Access to information and privacy 63 30 7 0 0 0 0 93 0 35
2019 Science and technology 27 41 12 8 12 0 0 68 20 25
2019 Legal services 48 36 4 9 3 0 0 84 12 65
2019 Administration and operations 42 41 8 5 3 1 0 85 8 160
2019 Human resources 59 28 7 3 2 0 0 87 5 55
2019 Financial management 53 36 6 4 2 0 0 89 5 50
2019 Information management 44 45 8 0 3 0 0 89 3 25
2019 Information technology 41 44 7 2 4 2 0 87 6 50
2019 Policy 34 50 5 10 2 0 0 84 11 60
2019 Project management 29 33 18 13 7 0 0 62 20 35
2019 Other services to the public 39 51 10 0 0 0 0 90 0 20
2019 None of the above 40 30 6 18 4 2 0 72 22 55

Question 39. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 24 64 5 7 0 0 0 88 7 15
2024 Intelligence analysts 12 6 17 16 42 7 0 19 63 15
2024 Federal regulators 28 29 8 7 22 6 0 61 31 40
2024 Compliance, inspection and enforcement 17 23 15 20 23 2 0 41 44 55
2024 Communications or public affairs 22 41 9 17 4 7 1 68 23 65
2024 Access to information and privacy 42 31 12 6 7 2 0 75 13 35
2024 Security 17 51 15 0 17 0 0 68 17 10
2024 Science and technology 10 40 15 24 11 0 0 50 35 25
2024 Legal services 19 44 15 16 4 3 0 64 20 70
2024 Administration and operations 29 31 18 11 8 1 1 61 20 175
2024 Human resources 34 37 11 8 8 2 0 73 15 75
2024 Financial management 35 31 16 11 6 0 0 66 18 85
2024 Information management 6 50 17 0 21 7 0 59 22 15
2024 Information technology 29 41 15 8 5 2 0 72 13 50
2024 Evaluation 29 23 40 0 8 0 0 52 8 10
2024 Data sciences 10 32 9 33 15 0 0 43 48 10
2024 Policy 15 32 17 16 20 1 0 47 36 90
2024 Project management 23 29 15 20 11 1 1 52 32 75
2024 Other services to the public 23 46 10 16 5 0 0 68 21 40
2024 None of the above 27 28 19 17 6 1 2 56 24 80
2022 Client contact centre 20 43 12 19 3 4 0 65 23 25
2022 Federal regulators 23 24 6 16 28 3 0 49 45 35
2022 Compliance, inspection and enforcement 28 36 12 10 11 3 0 66 22 60
2022 Communications or public affairs 26 32 13 11 9 7 3 63 22 65
2022 Access to information and privacy 49 43 5 3 0 0 0 92 3 40
2022 Science and technology 21 28 9 14 24 5 0 51 40 20
2022 Legal services 30 32 10 24 5 0 0 61 29 70
2022 Administration and operations 35 32 11 10 9 2 1 69 20 170
2022 Human resources 31 35 7 15 5 2 4 70 22 60
2022 Financial management 19 49 7 18 7 0 0 69 25 65
2022 Procurement 36 29 10 15 11 0 0 65 25 10
2022 Information management 8 28 27 24 12 0 0 36 37 20
2022 Information technology 27 37 19 13 2 3 0 66 15 55
2022 Policy 21 26 13 23 12 6 0 49 37 85
2022 Project management 23 27 17 18 12 4 0 52 31 105
2022 Other services to the public 29 43 8 6 7 7 0 78 14 45
2022 None of the above 26 35 12 20 6 1 0 61 27 60
2020 Client contact centre 33 43 20 4 0 0 0 76 4 20
2020 Federal regulators 32 22 5 25 16 0 0 54 41 40
2020 Compliance, inspection and enforcement 37 32 14 11 7 0 0 68 17 55
2020 Communications or public affairs 30 48 8 9 4 0 2 79 13 55
2020 Access to information and privacy 38 43 7 7 2 2 0 83 10 40
2020 Science and technology 17 33 25 8 16 0 0 51 25 25
2020 Legal services 41 32 15 8 3 0 0 73 11 85
2020 Administration and operations 31 42 10 12 3 2 0 75 15 175
2020 Human resources 36 38 6 15 4 2 0 75 19 50
2020 Financial management 39 49 11 2 0 0 0 88 2 60
2020 Information management 36 31 21 6 4 3 0 69 10 30
2020 Information technology 27 39 19 4 11 0 0 66 15 50
2020 Policy 26 28 13 16 12 5 0 57 30 60
2020 Project management 18 42 14 21 3 3 0 62 24 45
2020 Other services to the public 38 34 13 6 4 6 0 76 10 30
2020 None of the above 42 33 7 7 7 3 0 78 14 60
2019 Client contact centre 34 36 25 0 4 0 0 71 4 20
2019 Federal regulators 20 37 15 21 4 3 0 59 26 60
2019 Compliance, inspection and enforcement 22 41 13 18 4 2 0 64 22 50
2019 Communications or public affairs 13 38 10 19 12 9 0 55 34 45
2019 Access to information and privacy 33 43 3 15 3 3 0 78 19 35
2019 Science and technology 23 37 12 8 16 4 0 63 25 25
2019 Legal services 34 40 5 14 7 0 0 74 21 65
2019 Administration and operations 28 39 12 11 7 2 0 68 19 160
2019 Human resources 40 30 13 11 6 2 0 71 16 55
2019 Financial management 37 37 11 8 2 6 0 78 10 50
2019 Information management 18 43 21 7 7 3 0 64 14 25
2019 Information technology 40 34 13 11 2 0 0 74 13 50
2019 Policy 27 35 11 20 2 5 0 65 23 60
2019 Project management 15 38 15 19 10 3 0 55 29 30
2019 Other services to the public 33 43 16 9 0 0 0 76 9 20
2019 None of the above 25 23 15 19 17 2 0 49 36 55

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 38 5 8 0 0 7 86 9 20
2024 Intelligence analysts 30 11 20 20 13 7 0 43 35 15
2024 Federal regulators 52 17 16 2 6 5 2 75 9 40
2024 Compliance, inspection and enforcement 36 31 15 4 10 4 0 70 15 55
2024 Communications or public affairs 37 29 11 13 7 4 0 69 20 60
2024 Access to information and privacy 53 23 6 9 7 3 0 77 16 35
2024 Security 42 33 8 0 17 0 0 75 17 10
2024 Science and technology 33 29 15 19 4 0 0 62 23 25
2024 Legal services 51 34 4 5 6 0 0 85 11 70
2024 Administration and operations 45 35 7 8 3 2 0 81 12 175
2024 Human resources 54 20 11 10 3 0 1 76 13 75
2024 Financial management 46 30 11 6 3 2 1 78 10 85
2024 Information management 13 57 19 11 0 0 0 70 11 15
2024 Information technology 48 40 8 4 0 0 0 88 4 50
2024 Evaluation 33 32 0 17 8 0 11 73 27 10
2024 Data sciences 17 17 26 25 7 8 0 37 35 10
2024 Policy 34 33 9 9 10 3 3 71 20 90
2024 Project management 30 38 13 13 3 3 1 71 16 75
2024 Other services to the public 32 42 9 10 5 3 0 75 15 40
2024 None of the above 37 31 12 10 4 4 2 72 15 80
2022 Client contact centre 34 48 12 4 3 0 0 81 7 25
2022 Federal regulators 25 27 19 11 5 12 0 59 19 35
2022 Compliance, inspection and enforcement 35 35 11 4 8 3 4 75 14 60
2022 Communications or public affairs 46 18 8 15 5 7 1 70 21 65
2022 Access to information and privacy 55 32 3 8 0 2 0 89 8 40
2022 Science and technology 38 41 7 5 9 0 0 79 14 20
2022 Legal services 42 28 9 15 4 0 3 72 19 70
2022 Administration and operations 49 23 13 8 7 1 0 73 15 170
2022 Human resources 55 30 5 5 2 0 2 87 8 60
2022 Financial management 46 24 17 6 6 0 0 71 12 65
2022 Procurement 54 35 11 0 0 0 0 89 0 10
2022 Information management 32 46 16 6 0 0 0 78 6 20
2022 Information technology 43 37 10 3 1 4 2 85 5 55
2022 Policy 37 29 12 11 6 4 1 69 18 85
2022 Project management 31 39 15 8 4 1 2 73 12 105
2022 Other services to the public 38 36 7 8 4 6 0 79 13 45
2022 None of the above 46 25 18 4 4 3 0 73 9 60
2020 Client contact centre 65 20 5 5 6 0 0 84 10 20
2020 Federal regulators 36 31 12 6 11 6 0 70 17 40
2020 Compliance, inspection and enforcement 47 24 15 9 5 0 0 71 14 60
2020 Communications or public affairs 43 29 14 7 5 0 2 73 13 55
2020 Access to information and privacy 51 31 5 2 5 5 2 88 7 45
2020 Science and technology 30 46 12 4 4 3 0 79 9 25
2020 Legal services 50 25 15 8 2 0 0 75 10 85
2020 Administration and operations 49 33 7 5 5 0 0 83 10 175
2020 Human resources 68 15 8 4 4 0 0 83 9 50
2020 Financial management 52 28 10 2 4 4 0 84 5 60
2020 Information management 53 28 3 10 0 3 3 87 10 30
2020 Information technology 41 50 3 3 4 0 0 91 6 50
2020 Policy 30 33 8 18 7 3 0 66 26 60
2020 Project management 38 32 12 11 3 2 2 73 14 45
2020 Other services to the public 46 27 12 8 4 3 0 75 12 30
2020 None of the above 52 20 13 11 2 2 0 73 13 60
2019 Client contact centre 54 16 17 4 4 0 4 74 9 25
2019 Federal regulators 39 38 7 8 4 0 4 80 13 60
2019 Compliance, inspection and enforcement 35 39 6 10 6 4 0 76 17 50
2019 Communications or public affairs 34 26 18 13 6 3 0 61 20 45
2019 Access to information and privacy 60 13 9 9 6 3 0 75 15 35
2019 Science and technology 34 33 4 8 8 4 9 77 18 25
2019 Legal services 54 23 7 10 2 5 0 80 13 65
2019 Administration and operations 48 28 7 9 6 1 1 77 16 160
2019 Human resources 75 18 2 2 4 0 0 93 5 55
2019 Financial management 58 31 10 0 0 2 0 90 0 50
2019 Information management 40 34 9 7 3 7 0 80 11 25
2019 Information technology 50 31 6 6 6 2 0 82 11 50
2019 Policy 49 23 15 3 2 8 0 78 5 60
2019 Project management 37 42 3 15 0 3 0 82 15 35
2019 Other services to the public 46 35 6 9 4 0 0 81 13 20
2019 None of the above 41 28 6 5 12 9 0 75 19 55

Question 41. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 65 28 0 0 0 7 0 100 0 20
2024 Intelligence analysts 17 30 14 19 8 12 0 53 31 15
2024 Federal regulators 48 15 16 5 8 4 3 68 14 40
2024 Compliance, inspection and enforcement 33 26 20 8 13 0 0 59 21 55
2024 Communications or public affairs 41 25 11 11 1 10 0 73 14 65
2024 Access to information and privacy 59 31 3 4 3 0 0 90 7 35
2024 Security 38 44 8 0 10 0 0 83 10 10
2024 Science and technology 26 38 23 5 8 0 0 65 13 25
2024 Legal services 52 26 8 8 2 4 0 81 10 70
2024 Administration and operations 47 31 12 4 6 0 0 78 10 175
2024 Human resources 46 35 8 8 2 0 0 81 10 75
2024 Financial management 52 27 14 3 2 1 0 80 6 85
2024 Information management 30 56 8 6 0 0 0 87 6 15
2024 Information technology 49 31 15 2 0 4 0 82 2 50
2024 Evaluation 44 18 8 23 8 0 0 62 30 10
2024 Data sciences 17 50 15 10 7 0 0 67 17 10
2024 Policy 38 23 21 5 10 1 1 63 15 90
2024 Project management 31 35 20 8 3 3 1 68 11 75
2024 Other services to the public 41 30 16 8 3 3 0 73 11 40
2024 None of the above 44 24 21 2 4 3 2 72 6 80
2022 Client contact centre 43 38 12 4 3 0 0 81 7 25
2022 Federal regulators 39 22 11 17 10 0 0 61 27 35
2022 Compliance, inspection and enforcement 39 28 19 7 7 0 0 67 15 60
2022 Communications or public affairs 44 32 9 2 8 3 1 80 10 65
2022 Access to information and privacy 67 17 13 3 0 0 0 84 3 40
2022 Science and technology 41 26 19 4 10 0 0 67 14 20
2022 Legal services 39 28 22 11 1 0 0 66 12 65
2022 Administration and operations 52 24 9 8 6 1 0 77 14 170
2022 Human resources 42 29 16 9 2 0 2 72 11 60
2022 Financial management 38 39 11 7 5 0 0 77 12 65
2022 Procurement 65 10 11 0 0 15 0 87 0 10
2022 Information management 31 32 37 0 0 0 0 63 0 20
2022 Information technology 49 36 7 5 0 3 0 88 5 55
2022 Policy 35 27 16 10 6 6 0 66 17 85
2022 Project management 32 43 15 5 4 1 0 76 9 105
2022 Other services to the public 50 31 17 2 0 0 0 81 2 45
2022 None of the above 39 38 13 6 3 1 0 78 9 60
2020 Client contact centre 72 9 10 4 0 5 0 85 5 20
2020 Federal regulators 26 35 18 10 8 3 0 62 19 40
2020 Compliance, inspection and enforcement 51 24 13 5 3 2 2 78 9 60
2020 Communications or public affairs 44 29 23 0 4 0 0 73 4 55
2020 Access to information and privacy 56 35 2 5 2 0 0 91 7 45
2020 Science and technology 30 41 8 16 4 0 0 71 21 25
2020 Legal services 54 23 18 2 1 1 0 78 3 85
2020 Administration and operations 50 29 13 3 4 1 0 80 8 170
2020 Human resources 54 28 6 8 2 2 0 83 11 50
2020 Financial management 48 35 16 0 0 2 0 84 0 60
2020 Information management 52 29 12 4 0 3 0 84 4 30
2020 Information technology 46 41 0 6 4 2 0 89 11 50
2020 Policy 33 28 21 8 7 3 0 63 15 60
2020 Project management 30 40 14 12 2 2 0 71 15 45
2020 Other services to the public 45 27 21 3 4 0 0 72 7 30
2020 None of the above 48 32 8 8 4 0 0 80 12 60
2019 Client contact centre 61 20 11 4 4 0 0 80 8 25
2019 Federal regulators 28 48 7 7 6 2 2 79 13 55
2019 Compliance, inspection and enforcement 32 46 14 4 2 2 0 80 6 50
2019 Communications or public affairs 29 30 23 13 4 2 0 60 17 45
2019 Access to information and privacy 54 21 16 9 0 0 0 75 9 35
2019 Science and technology 39 26 8 11 16 0 0 65 27 25
2019 Legal services 50 35 8 6 0 0 0 86 6 65
2019 Administration and operations 40 36 12 6 6 1 0 77 12 160
2019 Human resources 59 20 11 5 4 2 0 80 9 55
2019 Financial management 51 30 14 2 0 2 0 83 2 50
2019 Information management 38 34 15 3 3 7 0 77 7 25
2019 Information technology 51 27 12 4 4 2 0 80 8 50
2019 Policy 41 40 16 0 2 2 0 83 2 60
2019 Project management 34 27 24 9 7 0 0 60 16 35
2019 Other services to the public 46 29 21 4 0 0 0 75 4 20
2019 None of the above 46 14 13 12 11 4 0 62 24 55

Question 42. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 35 11 8 0 5 5 79 9 20
2024 Intelligence analysts 12 11 0 25 21 32 0 33 67 15
2024 Federal regulators 47 8 12 3 13 13 3 66 19 40
2024 Compliance, inspection and enforcement 31 19 18 2 22 8 0 55 26 55
2024 Communications or public affairs 20 16 16 11 10 19 6 49 29 60
2024 Access to information and privacy 43 6 12 9 16 12 2 58 29 35
2024 Security 24 35 15 8 17 0 0 59 25 10
2024 Science and technology 29 8 19 20 18 6 0 39 40 25
2024 Legal services 28 15 16 8 9 17 8 57 22 70
2024 Administration and operations 32 21 15 9 10 6 9 61 22 175
2024 Human resources 35 34 4 12 6 7 1 76 20 75
2024 Financial management 31 16 27 7 7 10 3 54 15 85
2024 Information management 17 25 19 24 8 7 0 46 34 15
2024 Information technology 39 29 17 5 0 10 0 76 5 50
2024 Evaluation 25 22 9 17 8 19 0 58 31 10
2024 Data sciences 0 34 16 18 7 19 7 45 33 10
2024 Policy 22 19 18 7 16 14 4 50 28 90
2024 Project management 26 26 11 9 14 14 0 60 27 75
2024 Other services to the public 13 28 18 8 5 21 8 57 18 40
2024 None of the above 32 21 12 9 13 6 6 60 25 80
2022 Client contact centre 24 34 30 3 6 0 3 60 9 25
2022 Federal regulators 24 20 7 7 28 6 8 51 41 35
2022 Compliance, inspection and enforcement 23 26 18 4 14 12 3 58 20 60
2022 Communications or public affairs 33 21 15 5 6 15 5 68 13 65
2022 Access to information and privacy 28 27 15 12 3 10 5 65 17 40
2022 Science and technology 38 23 10 9 9 11 0 69 20 20
2022 Legal services 29 23 9 12 16 9 2 59 31 65
2022 Administration and operations 29 22 15 6 7 16 6 65 16 170
2022 Human resources 41 18 15 5 4 9 9 71 11 60
2022 Financial management 35 13 22 10 11 3 5 53 23 65
2022 Procurement 21 26 0 0 22 24 7 68 32 10
2022 Information management 30 25 9 5 3 24 3 75 12 20
2022 Information technology 29 29 8 5 8 18 3 73 17 55
2022 Policy 29 14 14 11 7 23 1 57 24 85
2022 Project management 32 26 17 10 8 5 3 62 19 105
2022 Other services to the public 28 32 14 8 6 11 2 68 16 45
2022 None of the above 31 27 12 8 9 5 8 66 20 60
2020 Client contact centre 54 14 17 0 6 9 0 75 6 20
2020 Federal regulators 19 26 2 11 22 10 9 57 40 40
2020 Compliance, inspection and enforcement 32 17 19 8 12 7 5 56 23 60
2020 Communications or public affairs 41 18 19 4 9 9 0 65 14 55
2020 Access to information and privacy 43 24 9 2 9 7 5 76 13 40
2020 Science and technology 14 26 12 20 13 8 6 47 38 25
2020 Legal services 35 13 18 9 7 15 3 58 19 85
2020 Administration and operations 33 27 14 10 6 8 2 66 18 175
2020 Human resources 50 23 13 0 2 6 6 83 2 50
2020 Financial management 44 20 18 5 2 7 5 72 8 60
2020 Information management 32 25 24 7 7 6 0 60 14 30
2020 Information technology 38 26 13 0 8 15 0 75 9 50
2020 Policy 31 12 14 11 15 16 1 52 31 60
2020 Project management 24 28 14 16 7 8 2 58 26 40
2020 Other services to the public 40 20 16 14 4 8 0 64 19 30
2020 None of the above 34 17 20 3 10 7 8 61 15 60
2019 Client contact centre 45 13 4 12 8 13 6 71 24 25
2019 Federal regulators 20 15 13 12 15 14 12 47 36 55
2019 Compliance, inspection and enforcement 18 19 15 13 11 16 8 48 31 45
2019 Communications or public affairs 24 22 11 21 8 11 4 53 34 45
2019 Access to information and privacy 36 16 21 3 6 15 3 63 11 35
2019 Science and technology 34 16 23 5 8 10 4 59 15 25
2019 Legal services 33 15 18 9 6 15 4 59 18 65
2019 Administration and operations 31 24 14 6 15 9 1 61 23 160
2019 Human resources 52 22 13 5 2 3 2 78 8 55
2019 Financial management 35 27 18 5 4 12 0 70 10 50
2019 Information management 36 22 17 7 4 14 0 68 12 25
2019 Information technology 23 36 18 4 7 12 0 67 12 50
2019 Policy 24 25 20 9 3 13 5 61 15 60
2019 Project management 23 23 24 12 7 12 0 52 21 35
2019 Other services to the public 39 19 24 4 5 9 0 63 10 20
2019 None of the above 33 9 7 9 23 10 9 52 40 55

Question 43. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 21 55 17 0 0 7 0 82 0 20
2024 Intelligence analysts 6 26 14 17 30 7 0 34 51 15
2024 Federal regulators 33 26 5 10 16 5 6 67 28 40
2024 Compliance, inspection and enforcement 30 27 13 13 16 2 0 58 29 55
2024 Communications or public affairs 36 28 9 17 4 5 0 68 23 65
2024 Access to information and privacy 58 14 8 10 11 0 0 72 20 35
2024 Security 51 17 8 7 10 7 0 74 18 10
2024 Science and technology 16 25 22 27 10 0 0 41 37 25
2024 Legal services 42 29 12 9 6 1 0 72 16 70
2024 Administration and operations 43 23 10 11 6 2 4 70 19 175
2024 Human resources 45 30 13 5 3 2 2 78 9 75
2024 Financial management 45 34 9 6 6 0 0 79 12 85
2024 Information management 24 31 20 12 12 0 0 56 25 15
2024 Information technology 28 35 23 1 6 6 0 67 8 50
2024 Evaluation 28 34 23 0 15 0 0 62 15 10
2024 Data sciences 0 39 18 26 17 0 0 39 43 10
2024 Policy 28 31 12 15 13 1 0 60 29 90
2024 Project management 26 33 19 13 9 0 0 59 22 75
2024 Other services to the public 28 31 16 12 5 4 3 64 18 40
2024 None of the above 38 22 17 8 9 4 2 63 18 80
2022 Client contact centre 33 33 17 14 3 0 0 66 17 25
2022 Federal regulators 33 24 12 17 15 0 0 56 31 35
2022 Compliance, inspection and enforcement 31 38 13 9 8 1 0 70 17 60
2022 Communications or public affairs 36 29 11 7 11 4 1 69 19 65
2022 Access to information and privacy 50 32 8 0 5 5 0 86 6 40
2022 Science and technology 28 40 5 10 13 5 0 72 23 20
2022 Legal services 42 26 10 12 7 3 0 71 19 70
2022 Administration and operations 50 27 9 4 8 2 0 78 13 170
2022 Human resources 49 37 7 4 0 1 2 89 4 60
2022 Financial management 44 29 13 5 10 0 0 73 14 65
2022 Procurement 37 43 20 0 0 0 0 80 0 10
2022 Information management 33 31 21 16 0 0 0 63 16 20
2022 Information technology 35 41 11 9 3 2 0 77 12 55
2022 Policy 42 27 11 12 7 2 0 70 19 85
2022 Project management 39 32 9 10 8 4 0 73 18 105
2022 Other services to the public 42 33 10 11 4 0 0 75 15 45
2022 None of the above 33 26 24 5 10 2 0 60 15 60
2020 Client contact centre 38 52 0 6 4 0 0 90 10 20
2020 Federal regulators 30 27 13 11 19 0 0 57 30 40
2020 Compliance, inspection and enforcement 42 34 7 6 7 3 0 78 14 60
2020 Communications or public affairs 35 29 19 10 4 4 0 66 14 55
2020 Access to information and privacy 49 23 10 12 2 5 0 75 14 45
2020 Science and technology 38 18 12 24 8 0 0 56 32 25
2020 Legal services 42 30 19 6 2 1 0 73 8 85
2020 Administration and operations 42 28 13 9 4 3 0 73 14 170
2020 Human resources 49 36 11 2 2 0 0 85 4 50
2020 Financial management 47 37 11 5 0 0 0 84 5 60
2020 Information management 35 31 21 14 0 0 0 65 14 30
2020 Information technology 50 31 6 3 4 6 0 86 8 50
2020 Policy 35 25 14 10 13 3 0 62 23 60
2020 Project management 36 26 23 2 7 5 0 65 10 40
2020 Other services to the public 51 19 16 3 4 7 0 75 7 30
2020 None of the above 35 40 8 8 5 3 1 78 13 60
2019 Client contact centre 42 25 11 5 13 4 0 70 19 25
2019 Federal regulators 41 14 10 22 9 2 4 58 32 60
2019 Compliance, inspection and enforcement 29 23 25 6 10 6 0 56 18 50
2019 Communications or public affairs 37 23 15 11 10 3 2 62 22 45
2019 Access to information and privacy 45 34 12 3 0 6 0 84 3 35
2019 Science and technology 30 29 20 8 8 0 5 62 17 25
2019 Legal services 39 39 13 5 3 0 0 78 8 65
2019 Administration and operations 41 30 10 9 7 2 0 73 16 160
2019 Human resources 56 27 7 4 2 4 0 86 6 55
2019 Financial management 50 34 12 4 0 0 0 84 4 50
2019 Information management 42 31 12 11 0 3 0 76 11 25
2019 Information technology 37 40 13 2 5 4 0 79 7 50
2019 Policy 29 37 15 6 1 11 0 75 9 60
2019 Project management 37 29 21 0 13 0 0 66 13 35
2019 Other services to the public 45 27 14 5 0 9 0 80 5 20
2019 None of the above 34 30 9 7 16 4 0 67 24 55

Question 44a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 63 11 0 14 0 0 12 71 29 20
2024 Intelligence analysts 29 25 13 0 18 15 0 34 66 15
2024 Federal regulators 53 18 8 3 6 0 12 61 39 40
2024 Compliance, inspection and enforcement 48 36 5 2 7 0 2 49 51 55
2024 Communications or public affairs 36 27 14 14 1 0 8 39 61 65
2024 Access to information and privacy 45 29 8 3 12 0 3 46 54 35
2024 Security 33 43 8 0 16 0 0 33 67 10
2024 Science and technology 49 17 26 0 4 4 0 51 49 25
2024 Legal services 44 16 20 9 7 0 4 46 54 70
2024 Administration and operations 46 21 10 4 4 1 14 54 46 175
2024 Human resources 45 24 13 6 4 0 8 49 51 75
2024 Financial management 51 16 14 4 9 1 5 54 46 85
2024 Information management 28 26 19 12 8 0 7 30 70 15
2024 Information technology 52 21 13 5 4 0 5 54 46 50
2024 Evaluation 49 24 19 0 0 0 9 53 47 10
2024 Data sciences 17 36 32 7 7 0 0 17 83 10
2024 Policy 40 29 17 4 7 1 3 41 59 90
2024 Project management 52 20 10 3 6 3 6 57 43 75
2024 Other services to the public 57 13 14 0 0 6 9 68 32 40
2024 None of the above 43 22 14 5 5 0 10 48 52 80
2022 Client contact centre 56 31 11 3 0 0 0 25
2022 Federal regulators 68 16 8 7 0 0 2 35
2022 Compliance, inspection and enforcement 47 28 16 1 4 0 4 60
2022 Communications or public affairs 47 30 12 1 2 1 6 65
2022 Access to information and privacy 48 20 11 11 0 0 11 40
2022 Science and technology 47 30 5 4 0 0 15 20
2022 Legal services 41 23 20 3 9 0 4 70
2022 Administration and operations 58 20 9 5 2 2 4 170
2022 Human resources 45 21 13 3 9 1 8 60
2022 Financial management 48 26 9 3 9 0 4 65
2022 Procurement 83 10 8 0 0 0 0 10
2022 Information management 29 35 6 13 14 0 4 20
2022 Information technology 53 28 1 5 9 0 4 55
2022 Policy 44 28 15 6 5 0 2 85
2022 Project management 47 20 13 5 4 2 9 105
2022 Other services to the public 61 19 7 2 4 2 5 45
2022 None of the above 50 20 16 1 7 0 6 60
2020 Client contact centre 72 9 4 11 0 0 4 20
2020 Federal regulators 57 28 7 3 3 0 2 40
2020 Compliance, inspection and enforcement 55 28 7 2 6 2 2 60
2020 Communications or public affairs 51 21 11 5 4 2 5 55
2020 Access to information and privacy 44 26 14 12 2 2 0 45
2020 Science and technology 55 13 8 17 0 0 7 25
2020 Legal services 50 25 11 9 1 4 1 85
2020 Administration and operations 64 18 10 2 1 1 3 175
2020 Human resources 58 19 4 6 4 2 6 50
2020 Financial management 57 22 12 7 2 0 0 60
2020 Information management 58 26 11 3 3 0 0 30
2020 Information technology 63 20 9 3 4 0 0 50
2020 Policy 57 13 14 8 5 1 1 60
2020 Project management 51 20 7 12 2 5 4 45
2020 Other services to the public 61 26 10 0 0 4 0 30
2020 None of the above 45 19 20 5 5 0 6 60
2019 Client contact centre 77 13 4 0 0 0 6 25
2019 Federal regulators 61 17 14 3 2 0 3 60
2019 Compliance, inspection and enforcement 58 12 15 4 6 0 5 50
2019 Communications or public affairs 52 18 11 7 7 2 4 45
2019 Access to information and privacy 48 40 9 3 0 0 0 35
2019 Science and technology 44 23 11 4 8 4 7 25
2019 Legal services 65 18 11 3 2 0 1 65
2019 Administration and operations 62 18 8 6 3 0 3 160
2019 Human resources 66 15 6 3 2 0 8 55
2019 Financial management 73 13 7 5 0 0 2 50
2019 Information management 55 27 3 0 8 0 6 25
2019 Information technology 59 22 9 3 0 2 5 50
2019 Policy 59 19 11 6 2 4 0 60
2019 Project management 67 18 6 3 4 3 0 35
2019 Other services to the public 62 26 12 0 0 0 0 20
2019 None of the above 66 12 8 2 0 2 9 55

Question 44b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 61 17 0 5 0 0 17 73 27 20
2024 Intelligence analysts 58 6 6 0 11 7 13 72 28 15
2024 Federal regulators 58 11 0 5 2 0 23 76 24 40
2024 Compliance, inspection and enforcement 72 5 1 5 5 1 11 82 18 55
2024 Communications or public affairs 61 4 6 4 0 2 23 81 19 65
2024 Access to information and privacy 64 18 9 4 3 0 3 66 34 35
2024 Security 61 12 20 0 0 0 7 66 34 10
2024 Science and technology 43 17 3 3 11 0 22 55 45 25
2024 Legal services 67 8 6 0 5 0 14 78 22 70
2024 Administration and operations 63 9 4 1 0 2 21 82 18 175
2024 Human resources 71 4 2 2 2 2 18 88 12 75
2024 Financial management 64 10 4 2 1 1 18 79 21 85
2024 Information management 46 21 0 0 6 8 20 64 36 15
2024 Information technology 62 4 12 4 3 3 13 73 27 50
2024 Evaluation 44 18 0 0 8 0 31 63 37 10
2024 Data sciences 68 16 9 0 0 0 7 73 27 10
2024 Policy 58 9 14 1 9 3 6 64 36 90
2024 Project management 56 10 5 6 6 0 16 67 33 75
2024 Other services to the public 74 0 3 3 6 0 14 87 13 40
2024 None of the above 56 3 7 3 4 1 26 77 23 80

Question 44c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 76 12 0 0 0 0 12 86 14 20
2024 Intelligence analysts 47 0 14 6 7 13 13 64 36 15
2024 Federal regulators 64 9 9 3 2 3 9 73 27 40
2024 Compliance, inspection and enforcement 66 10 2 2 12 3 5 72 28 55
2024 Communications or public affairs 72 6 4 0 0 2 17 88 12 65
2024 Access to information and privacy 80 6 10 0 3 0 0 80 20 35
2024 Security 74 17 10 0 0 0 0 74 26 10
2024 Science and technology 58 23 11 3 4 0 0 58 42 25
2024 Legal services 83 2 6 1 1 1 6 89 11 70
2024 Administration and operations 72 5 4 2 2 4 11 85 15 175
2024 Human resources 74 5 5 0 7 2 7 81 19 75
2024 Financial management 78 8 7 1 1 0 5 82 18 85
2024 Information management 62 24 7 0 0 0 7 67 33 15
2024 Information technology 81 9 0 0 1 4 5 89 11 50
2024 Evaluation 83 0 8 0 0 0 9 92 8 10
2024 Data sciences 48 18 17 10 7 0 0 48 52 10
2024 Policy 76 6 2 2 5 3 5 83 17 90
2024 Project management 65 8 7 2 5 4 9 75 25 75
2024 Other services to the public 75 2 5 2 0 6 9 89 11 40
2024 None of the above 66 7 7 3 0 2 15 80 20 80
2022 Client contact centre 85 13 0 0 0 3 0 25
2022 Federal regulators 66 5 8 9 11 0 2 35
2022 Compliance, inspection and enforcement 73 5 6 2 5 5 4 60
2022 Communications or public affairs 77 5 0 7 0 8 2 65
2022 Access to information and privacy 85 10 0 0 3 0 2 40
2022 Science and technology 62 16 0 5 0 5 11 20
2022 Legal services 75 13 4 0 1 4 3 70
2022 Administration and operations 80 5 1 2 3 5 3 170
2022 Human resources 79 8 1 0 2 1 9 60
2022 Financial management 72 3 5 3 5 1 10 65
2022 Procurement 92 0 0 0 0 0 8 10
2022 Information management 83 8 2 0 0 0 6 20
2022 Information technology 75 9 3 5 1 3 4 55
2022 Policy 77 9 3 2 3 4 1 85
2022 Project management 73 10 2 4 1 2 9 105
2022 Other services to the public 71 6 7 2 2 2 9 45
2022 None of the above 77 10 7 0 0 2 4 60
2020 Client contact centre 86 0 6 0 0 0 9 20
2020 Federal regulators 60 11 3 13 11 0 2 40
2020 Compliance, inspection and enforcement 78 8 2 2 2 3 5 60
2020 Communications or public affairs 86 5 0 2 2 0 5 55
2020 Access to information and privacy 72 7 5 7 0 5 5 45
2020 Science and technology 72 8 8 0 8 0 3 25
2020 Legal services 89 5 0 1 0 5 0 85
2020 Administration and operations 82 5 5 0 1 4 4 175
2020 Human resources 88 0 0 2 0 4 6 50
2020 Financial management 88 9 2 0 1 0 0 60
2020 Information management 80 7 4 0 0 10 0 30
2020 Information technology 86 6 4 3 2 0 0 50
2020 Policy 77 9 7 0 3 3 1 60
2020 Project management 84 7 0 2 0 3 4 45
2020 Other services to the public 86 8 0 0 0 4 3 30
2020 None of the above 81 1 3 1 3 3 6 60
2019 Client contact centre 81 0 9 0 0 0 10 25
2019 Federal regulators 74 7 5 2 2 4 7 60
2019 Compliance, inspection and enforcement 78 7 2 4 5 0 5 50
2019 Communications or public affairs 79 11 6 0 0 2 2 45
2019 Access to information and privacy 82 6 3 0 3 6 0 35
2019 Science and technology 53 20 4 0 8 4 11 25
2019 Legal services 87 6 4 0 0 2 1 65
2019 Administration and operations 76 10 2 1 3 4 4 160
2019 Human resources 88 2 0 0 2 0 8 55
2019 Financial management 82 11 0 2 0 0 5 50
2019 Information management 74 4 0 8 4 0 10 25
2019 Information technology 73 8 6 0 2 4 7 50
2019 Policy 83 8 5 0 1 3 0 60
2019 Project management 84 9 0 0 4 3 0 35
2019 Other services to the public 91 4 5 0 0 0 0 20
2019 None of the above 67 9 3 2 7 4 7 55

Question 44d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 76 6 0 6 0 0 12 86 14 20
2024 Intelligence analysts 61 0 0 0 13 13 13 83 17 15
2024 Federal regulators 83 2 0 0 0 0 15 98 2 40
2024 Compliance, inspection and enforcement 84 0 0 0 2 2 13 98 2 55
2024 Communications or public affairs 77 3 0 0 0 2 18 96 4 65
2024 Access to information and privacy 89 0 2 6 0 0 3 91 9 35
2024 Security 80 10 0 0 10 0 0 80 20 10
2024 Science and technology 76 5 0 4 0 0 15 89 11 25
2024 Legal services 85 3 3 0 0 2 7 93 7 70
2024 Administration and operations 71 6 5 0 1 2 15 86 14 175
2024 Human resources 75 9 3 1 0 2 10 85 15 75
2024 Financial management 80 4 4 1 1 0 8 87 13 85
2024 Information management 60 13 13 0 0 0 13 69 31 15
2024 Information technology 87 5 0 0 0 2 7 95 5 50
2024 Evaluation 81 10 0 0 0 0 9 89 11 10
2024 Data sciences 76 0 8 0 7 0 9 83 17 10
2024 Policy 74 4 7 1 0 4 10 86 14 90
2024 Project management 69 6 3 2 3 5 13 84 16 75
2024 Other services to the public 71 11 0 0 0 3 14 87 13 40
2024 None of the above 64 6 7 2 2 0 19 79 21 80

Question 44e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 60 16 5 6 0 0 12 69 31 20
2024 Intelligence analysts 56 0 5 0 13 13 13 76 24 15
2024 Federal regulators 67 8 2 3 0 3 18 84 16 40
2024 Compliance, inspection and enforcement 75 5 0 1 5 2 11 87 13 55
2024 Communications or public affairs 68 11 1 0 4 2 15 81 19 65
2024 Access to information and privacy 80 10 2 0 6 0 3 82 18 35
2024 Security 80 10 0 0 10 0 0 80 20 10
2024 Science and technology 61 15 7 4 0 4 8 70 30 25
2024 Legal services 78 4 7 1 1 2 6 85 15 70
2024 Administration and operations 68 7 2 6 2 2 12 80 20 175
2024 Human resources 71 6 8 3 3 0 9 78 22 75
2024 Financial management 77 6 6 3 1 0 7 83 17 85
2024 Information management 51 29 12 0 0 0 7 55 45 15
2024 Information technology 72 10 9 0 0 4 5 79 21 50
2024 Evaluation 91 0 0 0 0 0 9 100 0 10
2024 Data sciences 69 7 8 0 7 0 9 76 24 10
2024 Policy 71 7 4 1 3 6 9 83 17 90
2024 Project management 60 12 1 4 3 6 13 74 26 75
2024 Other services to the public 69 8 5 0 0 0 18 84 16 40
2024 None of the above 67 4 6 1 3 0 19 82 18 80

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 21 0 10 10 5 24 72 28 20
2024 Intelligence analysts 14 6 12 5 50 7 6 23 64 15
2024 Federal regulators 30 11 4 17 28 0 10 46 50 40
2024 Compliance, inspection and enforcement 16 25 10 12 30 2 5 44 45 55
2024 Communications or public affairs 14 23 15 19 19 3 7 41 42 65
2024 Access to information and privacy 33 36 5 6 13 4 2 74 20 35
2024 Security 6 24 17 20 32 0 0 31 52 10
2024 Science and technology 11 25 7 21 27 0 8 40 53 25
2024 Legal services 20 21 13 14 23 0 8 45 41 70
2024 Administration and operations 19 29 10 13 19 4 7 54 35 175
2024 Human resources 21 23 13 12 19 0 11 51 35 75
2024 Financial management 23 32 8 7 22 0 9 60 31 85
2024 Information management 7 23 12 13 26 0 19 36 48 15
2024 Information technology 18 24 16 19 15 4 6 46 37 50
2024 Evaluation 18 35 8 24 8 0 8 57 35 10
2024 Data sciences 0 24 15 33 27 0 0 24 61 10
2024 Policy 22 24 11 16 25 0 3 47 42 90
2024 Project management 14 27 15 21 17 4 3 44 40 75
2024 Other services to the public 18 25 13 20 14 7 2 48 37 40
2024 None of the above 14 17 13 19 24 0 14 35 50 80
2022 Client contact centre 25 20 19 3 23 0 9 50 29 25
2022 Federal regulators 0 19 22 15 32 0 12 21 54 35
2022 Compliance, inspection and enforcement 20 31 14 10 17 2 5 56 29 60
2022 Communications or public affairs 19 20 10 13 22 5 10 46 41 65
2022 Access to information and privacy 44 23 0 15 9 0 8 73 27 40
2022 Science and technology 17 26 5 8 26 5 14 53 41 20
2022 Legal services 16 23 10 11 21 5 13 48 40 70
2022 Administration and operations 20 32 8 13 19 3 5 57 35 170
2022 Human resources 29 29 11 14 6 0 11 65 22 60
2022 Financial management 25 27 6 11 21 4 6 57 36 65
2022 Procurement 37 0 18 0 35 0 10 41 39 10
2022 Information management 5 16 16 28 24 0 12 24 59 20
2022 Information technology 20 27 17 14 10 5 7 53 27 55
2022 Policy 26 22 12 16 18 3 3 52 36 85
2022 Project management 31 28 12 10 13 3 3 63 24 105
2022 Other services to the public 20 35 18 11 7 2 7 61 19 45
2022 None of the above 18 21 14 20 26 0 2 40 46 60
2020 Client contact centre 14 19 34 5 14 4 11 38 23 20
2020 Federal regulators 19 14 6 22 23 3 14 39 54 40
2020 Compliance, inspection and enforcement 22 25 17 10 17 3 6 51 30 60
2020 Communications or public affairs 15 26 2 23 24 5 6 45 53 55
2020 Access to information and privacy 42 25 11 10 5 2 5 72 16 45
2020 Science and technology 4 20 32 23 13 0 9 26 39 25
2020 Legal services 22 22 12 17 12 4 10 51 34 85
2020 Administration and operations 24 27 15 12 16 3 4 54 30 170
2020 Human resources 28 20 13 6 14 2 17 59 25 50
2020 Financial management 28 14 30 9 10 0 9 46 21 60
2020 Information management 22 14 26 19 14 0 6 39 34 30
2020 Information technology 32 10 13 17 15 4 8 49 36 50
2020 Policy 22 14 13 16 27 6 3 39 47 60
2020 Project management 22 36 9 9 17 5 2 62 28 45
2020 Other services to the public 34 23 22 7 7 0 9 62 15 30
2020 None of the above 22 23 10 18 15 1 11 52 37 60
2019 Client contact centre 20 4 17 20 30 0 10 26 56 25
2019 Federal regulators 19 24 10 22 17 0 8 47 43 60
2019 Compliance, inspection and enforcement 12 23 18 13 19 8 6 41 37 45
2019 Communications or public affairs 13 22 13 16 28 2 6 39 47 45
2019 Access to information and privacy 36 31 3 9 9 9 3 76 20 35
2019 Science and technology 11 26 27 12 20 0 3 39 33 25
2019 Legal services 22 25 18 13 12 3 7 52 28 65
2019 Administration and operations 25 26 12 11 18 1 7 55 32 160
2019 Human resources 45 18 13 7 9 2 6 68 18 55
2019 Financial management 13 33 30 5 6 2 10 52 13 50
2019 Information management 15 22 7 38 11 0 6 39 53 25
2019 Information technology 26 28 9 15 17 2 4 57 34 50
2019 Policy 21 28 19 14 9 8 1 53 26 60
2019 Project management 28 23 21 9 13 0 6 54 23 35
2019 Other services to the public 36 22 8 16 5 0 13 67 24 20
2019 None of the above 18 9 11 19 27 3 12 32 55 55

Question 46. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 61 16 0 0 0 0 84 0 20
2024 Intelligence analysts 17 36 6 21 13 7 0 57 37 15
2024 Federal regulators 41 31 13 12 2 0 0 73 14 40
2024 Compliance, inspection and enforcement 23 43 10 14 9 0 0 67 24 55
2024 Communications or public affairs 29 50 14 4 2 2 0 80 6 65
2024 Access to information and privacy 43 30 9 4 11 3 0 76 15 35
2024 Security 45 20 17 8 10 0 0 65 18 10
2024 Science and technology 34 36 12 11 7 0 0 69 18 25
2024 Legal services 34 43 13 3 4 2 0 79 8 70
2024 Administration and operations 31 46 9 6 5 3 0 79 12 175
2024 Human resources 45 37 5 2 8 2 0 85 10 75
2024 Financial management 47 37 8 4 3 1 0 85 7 85
2024 Information management 31 16 40 6 0 7 0 50 6 15
2024 Information technology 57 23 12 6 3 0 0 80 9 50
2024 Evaluation 25 51 9 8 8 0 0 76 15 10
2024 Data sciences 19 56 7 10 7 0 0 76 17 10
2024 Policy 32 38 7 13 9 1 0 71 23 90
2024 Project management 24 45 17 9 5 0 0 69 14 75
2024 Other services to the public 31 42 21 3 0 3 0 76 3 40
2024 None of the above 39 34 13 3 3 2 6 78 7 80
2022 Client contact centre 27 32 24 7 3 6 0 63 11 25
2022 Federal regulators 23 30 13 15 11 3 3 57 28 35
2022 Compliance, inspection and enforcement 35 38 14 7 5 1 0 74 12 60
2022 Communications or public affairs 39 27 17 10 4 4 0 69 14 65
2022 Access to information and privacy 44 30 17 4 3 3 0 76 7 40
2022 Science and technology 38 41 0 11 5 5 0 83 17 20
2022 Legal services 32 39 13 9 5 2 0 72 15 70
2022 Administration and operations 44 33 8 7 7 0 0 78 14 170
2022 Human resources 46 40 5 4 2 1 2 88 6 60
2022 Financial management 46 36 12 4 1 0 0 83 5 65
2022 Procurement 56 33 11 0 0 0 0 89 0 10
2022 Information management 15 38 27 16 3 0 0 54 19 20
2022 Information technology 41 40 15 3 2 0 0 81 5 55
2022 Policy 38 47 10 2 2 1 0 86 4 85
2022 Project management 36 43 5 10 5 1 0 80 15 105
2022 Other services to the public 32 37 14 6 7 2 2 71 14 45
2022 None of the above 32 40 11 11 4 2 0 74 15 60
2020 Client contact centre 45 24 16 0 10 5 0 72 11 20
2020 Federal regulators 34 29 16 11 8 3 0 64 20 40
2020 Compliance, inspection and enforcement 34 40 21 2 3 0 0 74 5 60
2020 Communications or public affairs 43 45 6 2 4 0 0 89 6 55
2020 Access to information and privacy 35 56 2 7 0 0 0 91 7 45
2020 Science and technology 27 48 13 0 9 3 0 78 9 25
2020 Legal services 39 40 8 10 2 1 0 80 12 85
2020 Administration and operations 39 44 10 3 2 1 1 85 6 170
2020 Human resources 58 28 11 4 0 0 0 86 4 50
2020 Financial management 42 40 13 4 0 2 0 83 4 60
2020 Information management 23 45 25 4 3 0 0 68 7 30
2020 Information technology 43 40 9 3 4 2 0 85 6 50
2020 Policy 35 40 14 5 5 1 0 76 10 60
2020 Project management 33 39 19 7 2 0 0 72 9 45
2020 Other services to the public 57 35 4 0 4 0 0 92 4 30
2020 None of the above 38 35 10 12 2 0 3 76 14 60
2019 Client contact centre 40 36 16 8 0 0 0 76 8 25
2019 Federal regulators 26 49 9 11 2 2 2 78 13 55
2019 Compliance, inspection and enforcement 29 41 17 8 2 2 2 72 10 45
2019 Communications or public affairs 34 44 9 6 5 3 0 80 11 45
2019 Access to information and privacy 42 37 12 6 0 3 0 81 6 35
2019 Science and technology 37 30 17 4 12 0 0 67 17 25
2019 Legal services 42 36 11 7 2 2 0 80 9 65
2019 Administration and operations 37 37 16 7 2 2 0 75 9 160
2019 Human resources 54 33 7 2 2 2 0 89 4 55
2019 Financial management 44 45 7 2 0 2 0 90 2 50
2019 Information management 29 37 15 12 4 3 0 68 17 25
2019 Information technology 38 48 11 2 2 0 0 86 4 50
2019 Policy 50 33 12 3 2 1 0 83 5 60
2019 Project management 46 39 3 6 4 3 0 87 10 35
2019 Other services to the public 41 33 14 4 4 4 0 77 9 20
2019 None of the above 27 24 24 13 3 4 5 56 17 55

Question 47. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 66 29 5 0 0 0 0 95 0 20
2024 Intelligence analysts 22 29 13 22 0 13 0 59 26 15
2024 Federal regulators 42 35 7 5 8 3 0 79 13 40
2024 Compliance, inspection and enforcement 30 38 11 9 13 0 0 67 22 55
2024 Communications or public affairs 44 37 13 3 0 3 0 84 3 65
2024 Access to information and privacy 56 23 3 6 7 5 0 83 14 35
2024 Security 43 40 8 0 10 0 0 83 10 10
2024 Science and technology 42 35 8 3 8 4 0 80 12 25
2024 Legal services 55 30 8 4 0 3 0 88 4 70
2024 Administration and operations 50 33 7 6 3 1 0 84 9 175
2024 Human resources 58 28 4 3 5 2 0 88 8 75
2024 Financial management 60 29 4 3 3 1 0 90 6 85
2024 Information management 34 27 12 20 0 7 0 66 21 15
2024 Information technology 61 30 6 2 2 0 0 91 3 50
2024 Evaluation 44 18 31 0 8 0 0 62 8 10
2024 Data sciences 50 17 9 7 7 10 0 74 15 10
2024 Policy 43 31 5 10 11 0 0 75 21 90
2024 Project management 34 42 13 5 3 4 0 79 8 75
2024 Other services to the public 41 49 5 5 0 0 0 90 5 40
2024 None of the above 45 28 15 4 1 3 3 78 6 80
2022 Client contact centre 45 42 10 0 3 0 0 87 3 25
2022 Federal regulators 37 23 15 11 14 0 0 60 25 35
2022 Compliance, inspection and enforcement 43 35 8 3 9 1 0 79 12 60
2022 Communications or public affairs 40 37 6 10 6 1 0 78 16 65
2022 Access to information and privacy 60 25 8 4 3 0 0 86 7 40
2022 Science and technology 50 31 5 9 5 0 0 81 14 20
2022 Legal services 36 34 16 11 3 0 0 70 14 70
2022 Administration and operations 56 28 7 4 4 2 0 85 8 170
2022 Human resources 54 30 11 4 0 0 2 85 4 60
2022 Financial management 57 28 8 5 3 0 0 85 7 65
2022 Procurement 42 22 37 0 0 0 0 63 0 10
2022 Information management 29 57 5 9 0 0 0 86 9 20
2022 Information technology 48 33 7 5 0 8 0 87 5 55
2022 Policy 47 35 7 7 3 1 0 83 10 85
2022 Project management 42 39 8 4 6 1 0 81 10 105
2022 Other services to the public 47 38 9 6 0 0 0 84 6 45
2022 None of the above 46 39 3 9 0 3 0 87 9 60
2020 Client contact centre 61 14 20 0 0 5 0 79 0 20
2020 Federal regulators 33 27 14 16 11 0 0 60 27 40
2020 Compliance, inspection and enforcement 48 28 17 4 3 0 0 76 7 60
2020 Communications or public affairs 52 35 5 4 4 0 0 88 7 55
2020 Access to information and privacy 49 40 0 7 0 5 0 93 7 45
2020 Science and technology 30 46 4 13 4 3 0 79 17 25
2020 Legal services 46 38 7 9 0 0 0 84 9 85
2020 Administration and operations 52 35 6 5 1 0 0 88 6 170
2020 Human resources 58 25 10 2 2 2 0 85 4 50
2020 Financial management 67 24 5 4 0 0 0 91 4 60
2020 Information management 46 32 15 4 4 0 0 78 7 30
2020 Information technology 58 31 2 3 6 0 0 89 9 50
2020 Policy 37 35 14 3 7 5 0 75 11 60
2020 Project management 48 31 12 7 2 0 0 79 10 40
2020 Other services to the public 64 25 3 4 4 0 0 89 8 30
2020 None of the above 53 28 9 3 4 3 0 83 7 60
2019 Client contact centre 55 32 8 5 0 0 0 87 5 25
2019 Federal regulators 44 34 13 7 2 0 0 79 9 60
2019 Compliance, inspection and enforcement 52 32 6 7 4 0 0 84 10 50
2019 Communications or public affairs 45 31 9 9 4 2 0 78 13 45
2019 Access to information and privacy 64 24 6 3 0 3 0 91 3 35
2019 Science and technology 38 32 9 8 13 0 0 71 21 25
2019 Legal services 57 25 10 6 3 0 0 82 9 65
2019 Administration and operations 46 36 10 5 3 1 0 82 7 160
2019 Human resources 67 22 5 2 4 0 0 89 6 55
2019 Financial management 63 27 8 0 0 2 0 92 0 50
2019 Information management 59 22 8 0 8 3 0 84 8 25
2019 Information technology 56 39 2 0 4 0 0 95 4 50
2019 Policy 58 30 8 5 0 0 0 88 5 60
2019 Project management 52 36 3 6 4 0 0 88 10 35
2019 Other services to the public 56 22 8 10 0 0 4 81 10 20
2019 None of the above 44 20 14 9 9 4 0 67 19 55

Question 48. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes individuals who have an array of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. This includes but is not limited to differences in ethnicity or race, culture, religion, disability, sexual orientation, gender identity, age, educational background, region, and marital or parental status.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 28 13 5 0 7 0 80 6 20
2024 Intelligence analysts 18 17 33 14 7 12 0 39 24 15
2024 Federal regulators 48 29 5 2 10 6 0 82 13 40
2024 Compliance, inspection and enforcement 33 34 8 7 10 8 0 73 18 55
2024 Communications or public affairs 40 32 16 4 0 8 0 78 5 60
2024 Access to information and privacy 43 18 23 4 0 12 0 69 4 35
2024 Security 33 40 10 10 0 7 0 78 11 10
2024 Science and technology 41 26 12 10 4 8 0 72 15 25
2024 Legal services 48 29 8 6 2 7 0 82 9 70
2024 Administration and operations 44 35 9 7 2 2 0 81 9 175
2024 Human resources 45 38 8 7 0 1 1 86 7 75
2024 Financial management 58 25 11 0 3 2 0 85 3 85
2024 Information management 48 38 6 8 0 0 0 86 8 15
2024 Information technology 45 31 8 2 0 15 0 89 2 50
2024 Evaluation 41 18 10 21 0 0 11 65 24 10
2024 Data sciences 37 17 32 7 0 7 0 58 7 10
2024 Policy 39 30 14 6 7 3 0 72 14 90
2024 Project management 43 33 11 5 6 3 0 77 12 75
2024 Other services to the public 47 37 6 10 0 0 0 84 10 40
2024 None of the above 45 30 13 3 3 4 2 80 7 80
2022 Client contact centre 45 39 15 0 0 0 0 85 0 25
2022 Federal regulators 32 25 28 8 2 4 0 60 11 35
2022 Compliance, inspection and enforcement 31 32 21 4 7 5 0 66 12 60
2022 Communications or public affairs 38 34 7 6 2 10 3 83 9 65
2022 Access to information and privacy 39 40 16 2 3 0 0 79 5 40
2022 Science and technology 49 29 0 9 10 3 0 81 19 20
2022 Legal services 35 35 8 7 5 9 0 78 14 70
2022 Administration and operations 49 28 11 4 2 6 0 82 7 170
2022 Human resources 42 44 2 3 5 3 2 90 8 60
2022 Financial management 42 41 7 5 3 2 1 85 8 65
2022 Procurement 65 15 11 0 0 10 0 88 0 10
2022 Information management 30 41 10 0 0 19 0 87 0 20
2022 Information technology 39 43 12 1 2 3 0 85 3 55
2022 Policy 46 31 8 3 4 8 0 83 7 85
2022 Project management 43 31 14 4 2 6 0 79 6 105
2022 Other services to the public 37 36 11 8 0 8 0 79 9 45
2022 None of the above 43 30 4 10 1 11 0 82 13 60
2020 Client contact centre 45 41 10 0 0 5 0 90 0 20
2020 Federal regulators 38 31 18 3 11 0 0 69 14 40
2020 Compliance, inspection and enforcement 54 26 8 8 0 4 0 84 8 60
2020 Communications or public affairs 43 34 13 6 2 2 0 79 8 55
2020 Access to information and privacy 40 38 7 2 5 7 0 85 8 40
2020 Science and technology 34 38 15 8 4 0 0 72 12 25
2020 Legal services 40 36 12 3 2 5 0 81 6 85
2020 Administration and operations 53 24 13 5 1 4 2 81 5 175
2020 Human resources 59 21 18 2 0 0 0 80 2 50
2020 Financial management 56 28 12 2 0 2 0 86 2 60
2020 Information management 51 29 12 8 0 0 0 80 8 30
2020 Information technology 58 30 4 2 4 0 2 90 6 50
2020 Policy 40 25 13 8 3 11 0 73 13 60
2020 Project management 47 31 11 2 3 4 2 83 5 45
2020 Other services to the public 55 18 24 0 4 0 0 73 4 30
2020 None of the above 52 25 7 6 4 7 0 83 10 60
2019 Client contact centre 63 33 4 0 0 0 0 96 0 25
2019 Federal regulators 56 28 8 4 2 2 0 86 6 55
2019 Compliance, inspection and enforcement 56 28 10 4 0 2 0 85 4 50
2019 Communications or public affairs 49 24 14 5 4 4 0 76 9 45
2019 Access to information and privacy 61 30 6 0 3 0 0 91 3 35
2019 Science and technology 42 34 8 12 4 0 0 76 16 25
2019 Legal services 54 19 17 5 1 4 0 76 6 65
2019 Administration and operations 51 34 11 2 1 1 0 86 3 160
2019 Human resources 69 22 6 0 2 2 0 92 2 55
2019 Financial management 59 24 13 0 0 4 0 87 0 50
2019 Information management 51 31 12 3 0 3 0 84 4 25
2019 Information technology 54 28 13 2 2 0 0 83 4 50
2019 Policy 63 18 9 3 0 6 0 87 3 60
2019 Project management 50 31 9 0 4 6 0 86 4 30
2019 Other services to the public 54 22 10 5 0 9 0 83 5 20
2019 None of the above 46 25 8 5 5 10 0 79 12 55

Question 49. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism is the active process of identifying and eliminating racism by changing systems, organizational structures, policies and practices and attitudes, so that power is redistributed and shared equitably.
Definition of the term has changed from PSES 2022.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 41 36 6 5 0 12 0 87 6 20
2024 Intelligence analysts 13 6 12 16 6 48 0 35 42 15
2024 Federal regulators 29 16 19 6 12 18 0 55 22 40
2024 Compliance, inspection and enforcement 23 13 17 15 13 19 0 44 35 55
2024 Communications or public affairs 24 13 15 8 1 34 4 60 16 65
2024 Access to information and privacy 39 12 23 3 3 16 4 64 7 35
2024 Security 20 35 28 0 0 17 0 66 0 10
2024 Science and technology 18 17 27 18 9 11 0 39 31 25
2024 Legal services 43 15 7 6 3 22 3 79 12 70
2024 Administration and operations 33 24 16 6 4 16 1 69 12 175
2024 Human resources 30 25 20 7 6 12 1 63 14 75
2024 Financial management 35 22 22 0 4 16 1 69 4 85
2024 Information management 29 32 20 5 0 14 0 71 6 15
2024 Information technology 42 27 9 3 0 16 2 85 4 50
2024 Evaluation 41 0 0 32 0 27 0 56 44 10
2024 Data sciences 10 24 8 0 17 32 9 57 29 10
2024 Policy 18 18 22 11 11 17 2 46 26 90
2024 Project management 20 17 24 8 9 21 1 47 22 75
2024 Other services to the public 27 13 26 5 2 22 5 54 10 40
2024 None of the above 37 16 15 8 3 18 2 67 14 80
2022 Client contact centre 35 19 41 0 0 6 0 57 0 25
2022 Federal regulators 28 10 16 19 2 22 3 50 29 35
2022 Compliance, inspection and enforcement 32 12 24 11 9 13 0 51 22 60
2022 Communications or public affairs 25 21 14 6 11 19 3 59 22 65
2022 Access to information and privacy 41 27 21 1 5 5 0 71 7 40
2022 Science and technology 28 25 21 3 14 9 0 58 19 20
2022 Legal services 29 22 21 8 3 18 0 62 13 70
2022 Administration and operations 37 13 20 5 5 17 1 62 12 170
2022 Human resources 31 19 18 12 0 15 5 63 14 60
2022 Financial management 43 19 17 4 5 11 1 70 11 65
2022 Procurement 38 16 20 0 11 15 0 63 13 10
2022 Information management 20 29 21 2 0 28 0 68 3 20
2022 Information technology 32 30 10 12 2 14 0 73 16 55
2022 Policy 25 22 14 10 7 21 0 59 22 85
2022 Project management 27 18 21 13 3 15 3 55 20 105
2022 Other services to the public 21 28 23 7 4 15 2 59 13 45
2022 None of the above 30 13 23 13 4 13 4 51 21 60
2020 Client contact centre 35 23 19 4 4 15 0 67 10 20
2020 Federal regulators 29 16 21 7 14 11 2 52 24 40
2020 Compliance, inspection and enforcement 47 28 10 6 2 8 0 81 8 60
2020 Communications or public affairs 21 37 20 9 4 8 0 64 14 55
2020 Access to information and privacy 37 25 14 8 5 12 0 71 14 45
2020 Science and technology 28 41 12 4 8 6 0 74 13 25
2020 Legal services 38 27 20 3 3 7 1 71 7 85
2020 Administration and operations 39 24 22 8 0 5 3 68 8 175
2020 Human resources 38 27 20 9 0 6 0 69 9 50
2020 Financial management 44 34 15 3 0 4 0 81 3 60
2020 Information management 36 27 18 7 3 9 0 69 10 30
2020 Information technology 47 22 15 2 4 6 4 77 7 50
2020 Policy 25 24 16 8 15 12 0 55 26 60
2020 Project management 27 30 16 7 5 10 5 67 14 40
2020 Other services to the public 38 22 33 0 0 4 3 64 0 30
2020 None of the above 40 30 11 10 1 8 0 76 12 60

Question 50. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 40 0 0 0 0 5 100 0 20
2024 Intelligence analysts 19 30 11 0 19 15 6 62 24 15
2024 Federal regulators 62 16 0 9 5 5 2 85 15 40
2024 Compliance, inspection and enforcement 40 27 1 11 12 8 0 74 25 55
2024 Communications or public affairs 46 25 7 5 3 10 5 83 9 65
2024 Access to information and privacy 52 20 10 3 8 5 3 79 11 35
2024 Security 46 30 17 0 0 7 0 81 0 10
2024 Science and technology 31 36 17 3 13 0 0 67 16 25
2024 Legal services 53 25 2 5 3 9 4 89 9 70
2024 Administration and operations 46 31 7 2 6 7 1 84 9 175
2024 Human resources 55 24 5 4 6 3 3 84 11 75
2024 Financial management 55 21 10 2 1 3 7 85 4 85
2024 Information management 32 43 12 12 0 0 0 76 12 15
2024 Information technology 47 23 14 4 0 10 3 80 4 50
2024 Evaluation 60 9 10 8 0 0 14 80 9 10
2024 Data sciences 16 24 19 26 7 8 0 43 36 10
2024 Policy 51 21 3 7 11 6 1 78 19 90
2024 Project management 41 26 11 7 10 5 1 70 18 75
2024 Other services to the public 33 41 13 3 3 5 2 80 6 40
2024 None of the above 49 21 10 4 6 5 6 78 11 80
2022 Client contact centre 53 28 13 3 0 3 0 84 3 25
2022 Federal regulators 28 32 3 6 8 14 10 79 18 35
2022 Compliance, inspection and enforcement 48 24 8 4 9 3 4 78 14 60
2022 Communications or public affairs 52 19 9 7 2 5 7 80 10 65
2022 Access to information and privacy 48 31 8 0 5 8 0 86 5 40
2022 Science and technology 49 32 0 3 10 5 0 86 14 20
2022 Legal services 45 32 5 6 7 6 0 81 14 70
2022 Administration and operations 57 25 2 4 6 5 2 88 10 170
2022 Human resources 51 33 7 3 0 3 3 89 3 60
2022 Financial management 59 23 6 4 3 3 1 86 7 65
2022 Procurement 89 0 11 0 0 0 0 89 0 10
2022 Information management 38 42 9 12 0 0 0 80 12 20
2022 Information technology 58 29 6 3 0 3 0 90 3 55
2022 Policy 48 26 5 7 7 6 2 80 15 85
2022 Project management 52 27 5 5 6 3 2 84 11 105
2022 Other services to the public 43 37 8 4 2 4 2 85 7 45
2022 None of the above 42 29 7 6 3 9 4 81 10 60
2020 Client contact centre 63 18 4 4 6 5 0 85 11 20
2020 Federal regulators 35 22 11 8 11 8 5 66 22 40
2020 Compliance, inspection and enforcement 55 27 13 0 2 2 2 85 2 60
2020 Communications or public affairs 55 29 4 2 4 2 3 89 7 55
2020 Access to information and privacy 49 30 5 2 7 2 5 84 10 45
2020 Science and technology 33 43 8 12 0 3 0 79 13 25
2020 Legal services 48 28 10 3 4 4 3 82 7 85
2020 Administration and operations 60 23 7 3 4 2 2 86 7 175
2020 Human resources 68 28 0 4 0 0 0 96 4 50
2020 Financial management 61 22 7 2 2 5 2 89 4 60
2020 Information management 46 22 15 7 3 3 3 73 11 30
2020 Information technology 58 30 4 0 4 2 2 91 5 50
2020 Policy 34 29 11 8 7 9 1 71 16 60
2020 Project management 38 37 5 16 0 3 2 78 17 45
2020 Other services to the public 57 25 10 4 4 0 0 82 8 30
2020 None of the above 59 24 5 3 1 3 5 90 5 60

Question 51. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 12 0 0 0 52 0 36 81 19 15
2024 Intelligence analysts 0 0 0 6 49 15 30 100 0 15
2024 Federal regulators 5 12 16 5 40 2 20 58 21 40
2024 Compliance, inspection and enforcement 7 6 7 5 50 5 20 73 17 55
2024 Communications or public affairs 2 3 10 3 51 3 29 80 6 60
2024 Access to information and privacy 0 4 3 5 64 8 16 91 5 35
2024 Security 0 0 43 0 15 7 35 25 0 10
2024 Science and technology 12 16 10 13 39 7 3 58 31 25
2024 Legal services 0 0 6 8 58 2 26 92 0 70
2024 Administration and operations 6 5 7 5 41 6 31 73 16 175
2024 Human resources 3 5 10 5 51 1 25 77 10 75
2024 Financial management 2 2 11 8 49 1 29 80 5 85
2024 Information management 6 13 0 6 36 0 39 69 31 15
2024 Information technology 5 4 12 1 45 14 19 69 13 50
2024 Evaluation 8 0 0 9 34 8 41 84 16 10
2024 Data sciences 0 0 24 10 32 0 34 64 0 10
2024 Policy 5 3 2 14 47 6 23 85 12 90
2024 Project management 5 7 8 2 57 1 19 75 16 75
2024 Other services to the public 5 3 14 7 34 10 28 66 12 40
2024 None of the above 0 3 18 2 36 5 37 64 5 80
2022 Client contact centre 4 9 4 9 39 0 35 73 20 25
2022 Federal regulators 13 5 5 6 49 9 11 70 24 35
2022 Compliance, inspection and enforcement 4 6 10 4 58 0 18 76 13 55
2022 Communications or public affairs 0 4 12 4 41 9 31 74 7 60
2022 Access to information and privacy 3 0 8 2 54 4 29 84 4 40
2022 Science and technology 8 16 9 8 41 8 9 60 29 20
2022 Legal services 1 5 18 3 53 7 12 70 8 70
2022 Administration and operations 2 3 11 3 45 6 30 75 8 170
2022 Human resources 3 3 8 9 41 4 33 78 10 60
2022 Financial management 6 4 9 1 51 5 23 73 14 65
2022 Procurement 9 15 11 0 46 0 20 58 29 10
2022 Information management 0 0 16 0 32 14 38 67 0 20
2022 Information technology 6 2 10 6 52 5 19 76 11 55
2022 Policy 7 1 12 8 47 7 18 74 11 85
2022 Project management 5 6 14 5 46 3 21 67 15 105
2022 Other services to the public 2 7 2 7 41 11 30 82 15 45
2022 None of the above 5 7 10 7 48 4 18 71 16 60

Question 52. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 27 5 10 0 0 52 6 75 0 20
2024 Intelligence analysts 6 17 24 0 8 31 14 43 15 15
2024 Federal regulators 13 16 19 4 11 29 9 46 24 40
2024 Compliance, inspection and enforcement 8 4 15 7 10 46 8 28 38 55
2024 Communications or public affairs 11 6 19 1 2 55 6 43 8 65
2024 Access to information and privacy 8 17 15 0 12 44 3 48 23 35
2024 Security 0 27 35 0 0 21 17 44 0 10
2024 Science and technology 18 11 24 13 3 30 0 42 24 25
2024 Legal services 6 14 26 3 10 35 6 34 22 70
2024 Administration and operations 15 16 21 4 4 30 10 51 13 175
2024 Human resources 18 29 25 1 3 21 3 62 6 75
2024 Financial management 15 13 32 2 6 26 6 42 11 85
2024 Information management 6 20 18 8 0 48 0 50 15 15
2024 Information technology 16 11 16 4 0 43 9 58 9 50
2024 Evaluation 8 7 9 0 8 60 8 47 24 10
2024 Data sciences 0 9 24 0 17 41 8 18 34 10
2024 Policy 5 9 22 4 13 38 9 27 31 90
2024 Project management 12 11 17 5 8 44 3 44 25 75
2024 Other services to the public 2 11 17 3 3 60 5 37 15 40
2024 None of the above 8 11 19 2 3 42 14 45 10 80
2022 Client contact centre 20 27 21 0 0 28 4 69 0 25
2022 Federal regulators 11 14 8 8 9 50 0 50 34 35
2022 Compliance, inspection and enforcement 11 12 19 8 5 41 4 41 24 60
2022 Communications or public affairs 14 14 19 3 6 36 9 50 16 65
2022 Access to information and privacy 30 35 5 2 5 23 0 84 10 40
2022 Science and technology 14 14 20 0 15 30 7 44 24 20
2022 Legal services 11 15 21 4 11 38 0 42 25 70
2022 Administration and operations 10 17 18 3 3 44 5 54 11 170
2022 Human resources 14 23 15 3 3 32 9 63 11 60
2022 Financial management 14 24 20 4 3 31 4 59 10 65
2022 Procurement 21 8 22 0 0 50 0 57 0 10
2022 Information management 8 10 36 0 6 34 6 30 10 20
2022 Information technology 8 14 26 3 0 39 11 43 6 55
2022 Policy 13 12 21 6 3 43 2 45 17 85
2022 Project management 5 15 32 3 1 37 7 35 7 105
2022 Other services to the public 7 21 24 3 0 43 2 51 6 45
2022 None of the above 8 9 25 4 7 42 5 32 20 60

Question 53. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 79 21 0 0 0 0 0 100 0 20
2024 Intelligence analysts 23 35 6 16 13 7 0 62 31 15
2024 Federal regulators 48 30 8 5 8 0 0 78 13 40
2024 Compliance, inspection and enforcement 43 30 6 12 9 0 0 73 21 55
2024 Communications or public affairs 67 27 1 3 2 0 0 94 5 65
2024 Access to information and privacy 70 18 3 3 7 0 0 88 9 35
2024 Security 50 23 17 10 0 0 0 73 10 10
2024 Science and technology 55 29 4 11 0 0 0 84 11 25
2024 Legal services 65 25 8 2 0 0 0 90 2 70
2024 Administration and operations 66 23 2 5 4 0 0 89 9 175
2024 Human resources 72 18 6 3 1 0 0 90 4 75
2024 Financial management 67 21 7 1 3 0 0 89 5 85
2024 Information management 41 41 12 6 0 0 0 83 6 15
2024 Information technology 68 22 9 0 0 0 0 91 0 50
2024 Evaluation 54 31 8 0 8 0 0 85 8 10
2024 Data sciences 43 33 7 10 7 0 0 76 17 10
2024 Policy 64 24 3 2 7 0 0 88 9 90
2024 Project management 60 25 5 7 3 0 0 85 10 75
2024 Other services to the public 62 30 0 5 0 3 0 95 5 40
2024 None of the above 60 24 8 3 2 1 2 87 5 80
2022 Client contact centre 53 43 4 0 0 0 0 96 0 25
2022 Federal regulators 53 11 11 13 9 0 3 66 22 35
2022 Compliance, inspection and enforcement 57 30 1 4 7 0 0 88 11 60
2022 Communications or public affairs 56 31 9 1 1 0 1 88 3 65
2022 Access to information and privacy 80 12 3 3 3 0 0 92 5 40
2022 Science and technology 50 32 8 5 5 0 0 82 10 20
2022 Legal services 64 20 6 6 4 0 0 84 10 70
2022 Administration and operations 69 21 3 4 3 0 0 90 7 170
2022 Human resources 63 34 1 0 0 0 2 99 0 60
2022 Financial management 68 19 7 5 1 0 0 87 7 65
2022 Procurement 63 26 11 0 0 0 0 89 0 10
2022 Information management 57 37 3 3 0 0 0 94 3 20
2022 Information technology 53 39 3 4 0 0 0 92 4 55
2022 Policy 63 23 6 8 1 0 0 86 9 85
2022 Project management 62 25 8 3 3 0 0 87 5 105
2022 Other services to the public 64 23 9 2 2 0 0 87 4 45
2022 None of the above 56 31 9 1 2 0 0 87 3 60
2020 Client contact centre 81 13 6 0 0 0 0 94 0 20
2020 Federal regulators 35 32 13 11 8 0 0 68 19 40
2020 Compliance, inspection and enforcement 66 23 5 2 4 0 0 89 5 55
2020 Communications or public affairs 70 24 2 2 2 0 0 95 4 55
2020 Access to information and privacy 67 24 2 0 7 0 0 91 7 45
2020 Science and technology 63 29 4 0 4 0 0 92 4 25
2020 Legal services 74 17 6 3 0 0 0 91 3 85
2020 Administration and operations 73 18 5 4 1 0 0 91 5 170
2020 Human resources 73 20 6 2 0 0 0 92 2 50
2020 Financial management 80 14 7 0 0 0 0 93 0 60
2020 Information management 68 23 9 0 0 0 0 91 0 30
2020 Information technology 79 11 3 5 2 0 0 90 7 50
2020 Policy 44 41 3 5 5 2 0 87 10 60
2020 Project management 61 23 14 2 0 0 0 84 2 45
2020 Other services to the public 79 10 8 0 4 0 0 89 4 30
2020 None of the above 65 23 7 1 2 0 2 90 3 60
2019 Client contact centre 80 15 4 0 0 0 0 96 0 25
2019 Federal regulators 58 29 6 2 2 2 1 90 4 55
2019 Compliance, inspection and enforcement 60 25 4 7 4 0 0 85 11 50
2019 Communications or public affairs 58 34 4 0 2 2 0 94 2 45
2019 Access to information and privacy 76 18 6 0 0 0 0 94 0 35
2019 Science and technology 57 23 0 8 12 0 0 80 20 25
2019 Legal services 73 18 4 3 3 0 0 91 5 65
2019 Administration and operations 65 27 4 1 3 0 0 92 4 160
2019 Human resources 77 17 2 2 2 0 0 95 4 55
2019 Financial management 74 22 4 0 0 0 0 96 0 50
2019 Information management 59 26 11 3 0 0 0 86 3 25
2019 Information technology 59 36 0 0 5 0 0 95 5 50
2019 Policy 71 18 6 4 0 0 0 89 4 60
2019 Project management 63 30 3 0 4 0 0 93 4 35
2019 Other services to the public 72 14 10 4 0 0 0 86 4 20
2019 None of the above 51 20 10 9 8 0 2 72 17 55

Question 54. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 67 22 11 0 0 0 0 89 0 20
2024 Intelligence analysts 23 17 8 26 19 7 0 43 48 15
2024 Federal regulators 50 8 20 6 14 3 0 59 21 40
2024 Compliance, inspection and enforcement 33 33 11 13 10 0 0 66 23 55
2024 Communications or public affairs 52 29 6 9 4 0 0 81 13 65
2024 Access to information and privacy 80 6 5 3 7 0 0 86 10 35
2024 Security 36 21 18 0 17 8 0 62 18 10
2024 Science and technology 38 23 24 6 8 0 0 61 14 25
2024 Legal services 55 28 8 8 1 0 0 83 9 70
2024 Administration and operations 59 20 9 5 7 0 0 79 12 175
2024 Human resources 59 19 12 5 4 0 0 78 9 75
2024 Financial management 60 19 10 7 4 0 0 79 11 85
2024 Information management 42 39 5 0 14 0 0 80 14 15
2024 Information technology 59 29 11 0 2 0 0 88 2 50
2024 Evaluation 42 20 23 8 8 0 0 62 15 10
2024 Data sciences 7 44 26 15 7 0 0 52 22 10
2024 Policy 45 24 13 8 10 1 0 69 18 90
2024 Project management 45 29 8 13 5 0 0 74 18 75
2024 Other services to the public 48 42 2 3 5 0 0 90 8 40
2024 None of the above 48 22 16 9 4 0 2 71 13 80
2022 Client contact centre 43 35 22 0 0 0 0 78 0 25
2022 Federal regulators 47 8 12 10 23 0 0 55 33 35
2022 Compliance, inspection and enforcement 44 33 5 3 14 1 0 77 17 60
2022 Communications or public affairs 49 20 9 13 7 1 0 70 21 65
2022 Access to information and privacy 75 14 5 3 3 0 0 90 5 40
2022 Science and technology 43 26 0 18 13 0 0 68 32 20
2022 Legal services 55 22 13 5 4 0 0 77 9 70
2022 Administration and operations 62 19 8 6 6 0 0 81 12 170
2022 Human resources 48 18 18 6 8 0 2 67 14 60
2022 Financial management 43 28 16 7 6 0 0 71 13 65
2022 Procurement 54 35 11 0 0 0 0 89 0 10
2022 Information management 32 21 29 15 3 0 0 53 18 20
2022 Information technology 49 39 7 1 2 2 0 90 3 55
2022 Policy 48 23 11 7 11 0 0 71 18 85
2022 Project management 47 27 10 11 5 0 0 74 16 105
2022 Other services to the public 59 21 9 4 6 0 0 81 11 45
2022 None of the above 50 22 10 13 5 0 0 73 18 60
2020 Client contact centre 63 22 10 0 0 5 0 90 0 20
2020 Federal regulators 26 33 14 14 13 0 0 60 27 40
2020 Compliance, inspection and enforcement 49 30 13 7 2 0 0 79 9 60
2020 Communications or public affairs 56 28 11 6 0 0 0 84 6 55
2020 Access to information and privacy 62 24 2 5 7 0 0 86 12 45
2020 Science and technology 45 17 30 4 4 0 0 62 8 25
2020 Legal services 57 25 13 5 0 0 0 82 5 85
2020 Administration and operations 58 25 9 3 5 0 0 83 9 175
2020 Human resources 68 13 11 4 4 0 0 81 8 50
2020 Financial management 60 31 7 2 0 0 0 91 2 60
2020 Information management 54 13 29 4 0 0 0 67 4 30
2020 Information technology 65 25 2 6 2 0 0 90 8 50
2020 Policy 43 23 17 3 13 0 0 66 17 60
2020 Project management 44 37 7 12 0 0 0 81 12 45
2020 Other services to the public 72 17 3 4 4 0 0 89 8 30
2020 None of the above 59 23 6 12 0 0 0 82 12 60
2019 Client contact centre 54 34 8 4 0 0 0 88 4 25
2019 Federal regulators 50 31 10 4 6 0 0 81 10 60
2019 Compliance, inspection and enforcement 50 30 10 4 6 0 0 80 11 50
2019 Communications or public affairs 44 50 0 2 4 0 0 94 6 45
2019 Access to information and privacy 76 12 9 0 0 3 0 91 0 35
2019 Science and technology 30 38 11 0 20 0 0 69 20 25
2019 Legal services 62 16 10 9 3 0 0 78 12 65
2019 Administration and operations 56 26 8 5 5 0 0 82 10 160
2019 Human resources 77 16 3 2 2 0 0 93 4 55
2019 Financial management 74 14 10 0 2 0 0 88 2 50
2019 Information management 46 36 11 4 4 0 0 82 7 25
2019 Information technology 51 39 5 2 4 0 0 90 5 50
2019 Policy 60 25 6 3 2 4 0 89 5 60
2019 Project management 51 24 12 9 4 0 0 75 13 35
2019 Other services to the public 63 23 5 5 4 0 0 86 9 20
2019 None of the above 52 16 7 15 10 0 0 69 24 55

Question 55. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 57 38 5 0 0 0 0 95 0 20
2024 Intelligence analysts 12 36 11 22 19 0 0 48 41 15
2024 Federal regulators 49 23 10 5 12 0 0 72 17 40
2024 Compliance, inspection and enforcement 32 29 15 13 12 0 0 61 25 55
2024 Communications or public affairs 57 23 7 11 1 0 0 80 13 65
2024 Access to information and privacy 67 19 7 0 7 0 0 86 7 35
2024 Security 36 28 17 18 0 0 0 65 18 10
2024 Science and technology 33 24 26 10 8 0 0 56 18 25
2024 Legal services 56 26 10 8 0 0 0 82 8 70
2024 Administration and operations 61 18 9 6 7 0 0 78 13 175
2024 Human resources 64 23 3 7 3 0 0 87 10 75
2024 Financial management 62 21 6 6 5 0 0 83 11 85
2024 Information management 35 45 5 8 6 0 0 80 14 15
2024 Information technology 49 36 12 0 2 2 0 86 2 50
2024 Evaluation 52 9 23 8 8 0 0 62 15 10
2024 Data sciences 7 60 0 26 7 0 0 67 33 10
2024 Policy 35 40 5 7 13 0 0 75 19 90
2024 Project management 41 29 12 14 4 0 0 70 18 75
2024 Other services to the public 47 36 12 0 5 0 0 83 5 40
2024 None of the above 46 28 15 6 4 0 2 75 10 80
2022 Client contact centre 42 27 28 3 0 0 0 69 3 25
2022 Federal regulators 39 28 3 7 22 0 0 67 30 35
2022 Compliance, inspection and enforcement 37 37 7 10 7 1 0 75 18 60
2022 Communications or public affairs 47 26 9 11 5 1 0 75 16 65
2022 Access to information and privacy 63 29 0 3 5 0 0 92 8 40
2022 Science and technology 43 23 8 13 13 0 0 66 26 20
2022 Legal services 53 21 15 7 4 0 0 75 11 70
2022 Administration and operations 58 26 5 6 6 0 0 84 12 170
2022 Human resources 45 28 12 9 5 0 2 74 14 60
2022 Financial management 47 31 9 10 3 0 0 78 13 65
2022 Procurement 54 35 11 0 0 0 0 89 0 10
2022 Information management 37 28 29 0 6 0 0 65 6 20
2022 Information technology 46 37 11 4 2 0 0 84 6 55
2022 Policy 41 33 10 7 10 0 0 74 17 85
2022 Project management 47 22 17 11 4 0 0 69 14 105
2022 Other services to the public 50 30 9 2 8 0 0 81 10 45
2022 None of the above 52 19 15 9 5 0 0 71 13 60
2020 Client contact centre 58 27 10 0 0 5 0 90 0 20
2020 Federal regulators 32 33 8 16 11 0 0 65 27 40
2020 Compliance, inspection and enforcement 50 30 14 5 2 0 0 80 6 60
2020 Communications or public affairs 56 30 9 5 0 0 0 86 5 55
2020 Access to information and privacy 65 24 0 5 7 0 0 88 12 45
2020 Science and technology 35 32 17 4 12 0 0 67 16 25
2020 Legal services 54 29 10 6 1 0 0 83 7 85
2020 Administration and operations 58 26 8 3 5 0 0 84 8 170
2020 Human resources 62 21 9 4 4 0 0 83 8 50
2020 Financial management 62 29 7 0 2 0 0 91 2 60
2020 Information management 50 23 20 3 4 0 0 73 7 30
2020 Information technology 57 30 6 2 5 0 0 87 7 50
2020 Policy 39 28 13 5 13 2 0 68 19 60
2020 Project management 42 35 11 12 0 0 0 77 12 45
2020 Other services to the public 72 16 8 0 4 0 0 89 4 30
2020 None of the above 60 20 5 13 2 0 0 80 15 60
2019 Client contact centre 54 21 17 8 0 0 0 75 8 25
2019 Federal regulators 46 31 10 7 6 0 0 77 13 55
2019 Compliance, inspection and enforcement 49 33 8 6 4 0 0 82 10 50
2019 Communications or public affairs 46 39 2 9 4 0 0 85 13 45
2019 Access to information and privacy 70 18 6 3 0 3 0 91 3 35
2019 Science and technology 37 31 8 8 16 0 0 68 24 25
2019 Legal services 57 24 11 6 3 0 0 80 9 65
2019 Administration and operations 52 30 8 5 4 0 0 82 9 160
2019 Human resources 74 21 0 4 2 0 0 94 6 55
2019 Financial management 73 21 6 0 0 0 0 94 0 50
2019 Information management 55 24 14 3 3 0 0 79 7 25
2019 Information technology 50 37 7 0 6 0 0 88 6 50
2019 Policy 51 38 8 3 0 0 0 89 3 60
2019 Project management 51 30 12 3 4 0 0 81 7 35
2019 Other services to the public 68 18 5 5 4 0 0 86 9 20
2019 None of the above 48 22 4 17 9 0 0 70 26 55
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Mobility and Retention

Question 56. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 58 26 5 11 0 0 0 84 11 20
2024 Intelligence analysts 12 11 33 7 32 6 0 24 41 15
2024 Federal regulators 52 6 6 12 16 3 6 63 31 40
2024 Compliance, inspection and enforcement 42 15 17 8 12 6 0 61 21 55
2024 Communications or public affairs 44 27 9 5 10 5 0 75 15 65
2024 Access to information and privacy 77 6 3 5 7 3 0 85 12 35
2024 Security 44 0 8 16 10 23 0 57 33 10
2024 Science and technology 41 15 24 8 4 7 0 61 14 25
2024 Legal services 46 30 8 7 5 4 0 78 13 70
2024 Administration and operations 49 16 13 8 10 4 0 67 19 175
2024 Human resources 58 20 6 9 4 1 3 81 13 75
2024 Financial management 53 19 9 6 7 4 1 76 15 85
2024 Information management 29 39 12 0 6 13 0 79 7 15
2024 Information technology 40 21 28 6 4 1 0 62 9 50
2024 Evaluation 42 20 10 14 15 0 0 62 29 10
2024 Data sciences 7 19 32 16 15 10 0 29 35 10
2024 Policy 41 22 13 6 15 2 1 65 22 90
2024 Project management 43 21 9 11 10 6 0 68 22 75
2024 Other services to the public 56 21 8 7 3 3 2 81 10 40
2024 None of the above 48 10 20 8 9 2 2 61 18 80
2022 Client contact centre 43 30 12 6 0 9 0 80 7 25
2022 Federal regulators 39 10 16 8 22 0 5 51 31 35
2022 Compliance, inspection and enforcement 45 30 12 3 7 3 0 77 10 60
2022 Communications or public affairs 46 23 10 10 7 4 0 71 18 65
2022 Access to information and privacy 64 18 3 7 5 3 0 85 13 40
2022 Science and technology 47 14 9 15 14 0 0 62 29 20
2022 Legal services 49 21 11 10 5 5 0 73 16 70
2022 Administration and operations 51 22 10 8 6 2 0 75 14 170
2022 Human resources 38 29 5 6 9 9 3 76 17 60
2022 Financial management 38 15 11 7 12 9 8 64 22 65
2022 Procurement 46 19 15 11 0 10 0 72 12 10
2022 Information management 38 20 31 2 6 2 0 60 8 20
2022 Information technology 50 28 10 2 6 4 1 82 8 55
2022 Policy 36 28 16 12 7 2 0 65 19 85
2022 Project management 37 28 14 10 7 3 2 68 18 105
2022 Other services to the public 48 28 4 5 11 4 0 79 17 45
2022 None of the above 41 24 19 10 4 1 1 67 14 60
2020 Client contact centre 54 18 9 11 4 0 4 75 16 20
2020 Federal regulators 34 16 20 11 13 7 0 53 25 40
2020 Compliance, inspection and enforcement 39 41 5 9 3 2 2 83 12 60
2020 Communications or public affairs 46 28 9 13 2 2 0 76 15 55
2020 Access to information and privacy 56 25 7 7 2 2 0 84 9 45
2020 Science and technology 22 27 28 16 4 3 0 50 21 25
2020 Legal services 47 25 15 9 1 2 1 74 11 85
2020 Administration and operations 51 21 13 7 7 1 1 74 14 175
2020 Human resources 57 19 11 6 6 0 2 77 12 50
2020 Financial management 63 23 8 2 4 0 0 86 6 60
2020 Information management 32 14 41 13 0 0 0 46 13 30
2020 Information technology 57 35 2 2 2 3 0 94 4 50
2020 Policy 44 14 17 11 12 3 0 59 23 60
2020 Project management 32 19 28 11 7 2 0 52 19 45
2020 Other services to the public 65 10 14 8 0 3 0 78 8 30
2020 None of the above 48 20 11 12 2 1 6 74 14 60
2019 Client contact centre 49 13 12 13 9 4 0 65 22 25
2019 Federal regulators 40 30 11 13 4 0 2 72 18 60
2019 Compliance, inspection and enforcement 42 28 12 5 7 6 0 74 13 50
2019 Communications or public affairs 40 24 17 13 4 2 0 65 18 45
2019 Access to information and privacy 67 15 6 6 3 3 0 84 9 35
2019 Science and technology 26 16 19 12 20 4 4 45 34 25
2019 Legal services 45 24 11 11 4 3 1 72 16 65
2019 Administration and operations 46 19 14 10 8 2 0 66 19 160
2019 Human resources 65 24 4 5 2 0 0 89 7 55
2019 Financial management 67 20 6 2 2 2 2 90 4 50
2019 Information management 44 17 33 3 3 0 0 60 7 25
2019 Information technology 52 32 10 2 4 0 0 84 6 50
2019 Policy 49 22 16 10 2 2 0 72 12 60
2019 Project management 45 21 9 15 10 0 0 66 25 35
2019 Other services to the public 53 24 14 5 4 0 0 77 9 20
2019 None of the above 39 15 10 15 17 0 6 56 33 55

Question 57_1. Do you intend to leave your current position in the next two years?

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic Yes
(%)		 No
(%)		 Unsure
(%)		 Total responses
2024 Client contact centre 27 39 34 20
2024 Intelligence analysts 45 18 37 15
2024 Federal regulators 28 48 24 40
2024 Compliance, inspection and enforcement 31 35 34 55
2024 Communications or public affairs 25 44 32 65
2024 Access to information and privacy 35 51 14 35
2024 Security 31 22 47 10
2024 Science and technology 23 31 46 25
2024 Legal services 18 46 35 70
2024 Administration and operations 28 36 36 175
2024 Human resources 43 44 14 75
2024 Financial management 27 47 26 85
2024 Information management 38 44 18 15
2024 Information technology 8 47 44 50
2024 Evaluation 47 34 19 10
2024 Data sciences 61 17 23 10
2024 Policy 43 30 27 90
2024 Project management 41 35 25 75
2024 Other services to the public 26 45 29 40
2024 None of the above 25 36 39 80
2022 Client contact centre 34 46 19 25
2022 Federal regulators 32 47 21 35
2022 Compliance, inspection and enforcement 26 44 31 60
2022 Communications or public affairs 40 30 30 65
2022 Access to information and privacy 35 47 18 40
2022 Science and technology 30 30 40 20
2022 Legal services 25 45 31 70
2022 Administration and operations 40 34 26 170
2022 Human resources 46 31 24 60
2022 Financial management 40 31 29 65
2022 Procurement 58 9 34 10
2022 Information management 36 30 34 20
2022 Information technology 39 21 39 55
2022 Policy 46 27 27 85
2022 Project management 31 28 41 105
2022 Other services to the public 37 32 31 45
2022 None of the above 38 35 26 60
2020 Client contact centre 42 34 24 20
2020 Federal regulators 29 30 40 40
2020 Compliance, inspection and enforcement 23 46 31 60
2020 Communications or public affairs 20 42 38 55
2020 Access to information and privacy 16 40 44 45
2020 Science and technology 26 22 52 25
2020 Legal services 16 46 38 85
2020 Administration and operations 31 37 32 175
2020 Human resources 31 44 25 50
2020 Financial management 17 46 37 60
2020 Information management 29 26 45 30
2020 Information technology 21 46 33 50
2020 Policy 39 36 25 60
2020 Project management 20 30 49 45
2020 Other services to the public 24 51 25 30
2020 None of the above 18 41 41 60
2019 Client contact centre 38 38 24 25
2019 Federal regulators 29 42 28 60
2019 Compliance, inspection and enforcement 32 35 33 50
2019 Communications or public affairs 25 32 43 45
2019 Access to information and privacy 21 43 36 35
2019 Science and technology 22 31 46 25
2019 Legal services 26 43 31 65
2019 Administration and operations 26 32 41 160
2019 Human resources 28 53 19 55
2019 Financial management 11 50 39 50
2019 Information management 26 37 37 25
2019 Information technology 14 42 45 50
2019 Policy 25 41 33 60
2019 Project management 27 37 36 35
2019 Other services to the public 13 52 34 20
2019 None of the above 37 31 32 55

Question 57_2. Of those who indicated that they intend to leave their current position in the next two years: Please indicate your reason for leaving

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other reason
(%)		 Total responses
2024 Federal regulators 9 0 51 9 21 10 10
2024 Compliance, inspection and enforcement 0 9 57 18 7 9 20
2024 Communications or public affairs 10 13 35 15 6 20 15
2024 Access to information and privacy 7 17 38 9 10 19 10
2024 Legal services 7 16 51 6 13 7 15
2024 Administration and operations 9 15 64 6 5 0 55
2024 Human resources 13 5 44 3 26 8 30
2024 Financial management 29 16 43 0 12 0 25
2024 Policy 12 10 55 9 10 3 40
2024 Project management 20 17 28 13 18 4 30
2024 Other services to the public 22 21 37 0 10 10 10
2024 None of the above 7 12 47 5 14 14 20
2022 Federal regulators 28 0 23 34 0 14 10
2022 Compliance, inspection and enforcement 14 0 48 5 6 27 15
2022 Communications or public affairs 13 11 33 15 20 9 25
2022 Access to information and privacy 0 32 52 0 9 8 15
2022 Legal services 18 23 32 11 8 9 20
2022 Administration and operations 10 28 47 4 3 7 70
2022 Human resources 6 10 61 7 12 3 25
2022 Financial management 22 21 36 0 3 17 25
2022 Information technology 27 17 32 4 0 20 25
2022 Policy 9 18 52 11 4 6 40
2022 Project management 3 30 37 15 15 0 30
2022 Other services to the public 24 16 24 11 21 4 15
2022 None of the above 20 22 44 3 11 0 25
2020 Federal regulators 49 0 16 16 0 18 10
2020 Compliance, inspection and enforcement 15 14 64 0 7 0 15
2020 Communications or public affairs 0 0 71 0 21 9 10
2020 Legal services 8 7 72 0 7 7 15
2020 Administration and operations 11 23 52 2 6 6 55
2020 Human resources 12 14 53 8 14 0 15
2020 Financial management 21 9 70 0 0 0 10
2020 Information technology 39 11 42 0 8 0 10
2020 Policy 0 12 79 0 8 0 25
2020 None of the above 31 8 45 0 16 0 10
2019 Federal regulators 17 19 34 12 13 5 15
2019 Compliance, inspection and enforcement 12 19 50 0 13 6 15
2019 Communications or public affairs 0 16 76 0 8 0 10
2019 Legal services 18 0 56 13 12 0 15
2019 Administration and operations 16 14 51 2 9 8 40
2019 Human resources 22 13 33 7 20 6 15
2019 Policy 11 20 63 0 0 6 15
2019 None of the above 19 5 49 5 14 9 20
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment refers to any action, conduct or comment, including of a sexual nature, that can reasonably be expected to cause offence, humiliation or other physical or psychological injury or illness to an employee, including any prescribed action, conduct or comment.

Question 58. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past 12 months?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Federal regulators 22 78 40
2024 Compliance, inspection and enforcement 19 81 55
2024 Communications or public affairs 9 91 65
2024 Science and technology 27 73 25
2024 Administration and operations 14 86 175
2024 Human resources 10 90 75
2024 Financial management 8 92 85
2024 Policy 13 87 90
2024 Project management 10 90 75
2024 Other services to the public 17 83 40
2024 None of the above 9 91 80
2022 Client contact centre 0 100 25
2022 Federal regulators 27 73 35
2022 Compliance, inspection and enforcement 19 81 60
2022 Communications or public affairs 7 93 65
2022 Legal services 10 90 70
2022 Administration and operations 10 90 170
2022 Financial management 11 89 65
2022 Procurement 0 100 10
2022 Information management 0 100 20
2022 Policy 8 92 85
2022 Project management 7 93 105
2020 Client contact centre 0 100 20
2020 Federal regulators 22 78 40
2020 Compliance, inspection and enforcement 10 90 60
2020 Administration and operations 6 94 175
2020 Policy 13 87 60
2020 Project management 14 86 45
2020 None of the above 12 88 60
2019 Federal regulators 16 84 60
2019 Administration and operations 11 89 160
2019 Information technology 11 89 50
2019 Project management 22 78 35
2019 None of the above 17 83 55

Question 59a. From whom did you experience harassment on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 46 54 25
2022 Federal regulators 17 83 10
2022 Compliance, inspection and enforcement 32 68 10
2022 Administration and operations 29 71 15
2019 Administration and operations 40 60 15
2019 None of the above 50 50 10

Question 59b. From whom did you experience harassment on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Compliance, inspection and enforcement 66 34 10
2024 Administration and operations 68 32 25
2022 Federal regulators 58 42 10
2022 Compliance, inspection and enforcement 70 30 10
2022 Administration and operations 74 26 15
2019 Administration and operations 61 39 15

Question 59c. From whom did you experience harassment on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Federal regulators 21 79 10
2022 Compliance, inspection and enforcement 19 81 10
2022 Administration and operations 7 93 15
2020 Administration and operations 0 100 10

Question 59d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 25
2022 Federal regulators 0 100 10
2022 Compliance, inspection and enforcement 12 88 10
2022 Administration and operations 0 100 15
2020 Administration and operations 0 100 10
2019 Administration and operations 0 100 15
2019 None of the above 0 100 10

Question 59e. From whom did you experience harassment on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Compliance, inspection and enforcement 0 100 10
2022 Federal regulators 0 100 10
2022 Compliance, inspection and enforcement 0 100 10
2022 Administration and operations 10 90 15
2019 None of the above 0 100 10

Question 59f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Federal regulators 0 100 10
2022 Compliance, inspection and enforcement 0 100 10
2022 Administration and operations 0 100 15
2019 Administration and operations 0 100 15
2019 None of the above 0 100 10

Question 59g. From whom did you experience harassment on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 25
2022 Federal regulators 12 88 10
2022 Compliance, inspection and enforcement 0 100 10
2022 Administration and operations 7 93 15
2020 Administration and operations 0 100 10
2019 Administration and operations 0 100 15
2019 None of the above 0 100 10

Question 60a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Compliance, inspection and enforcement 64 36 10
2024 Administration and operations 39 61 25
2022 Federal regulators 21 79 10
2022 Compliance, inspection and enforcement 55 45 10
2022 Administration and operations 43 57 15
2019 Administration and operations 42 58 15

Question 60b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 40 60 25
2022 Federal regulators 42 58 10
2022 Compliance, inspection and enforcement 45 55 10
2022 Administration and operations 54 46 15
2019 Administration and operations 28 72 15

Question 60c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Compliance, inspection and enforcement 68 32 10
2024 Administration and operations 44 56 25
2022 Federal regulators 73 27 10
2022 Compliance, inspection and enforcement 45 55 10
2022 Administration and operations 41 59 15
2019 Administration and operations 32 68 15
2019 None of the above 51 49 10

Question 60d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 45 55 25
2022 Federal regulators 53 47 10
2022 Compliance, inspection and enforcement 52 48 10
2022 Administration and operations 46 54 15
2019 Administration and operations 44 56 15

Question 60e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 41 59 25
2022 Federal regulators 32 68 10
2022 Compliance, inspection and enforcement 43 57 10
2022 Administration and operations 29 71 15
2019 Administration and operations 34 66 15

Question 60f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Compliance, inspection and enforcement 76 24 10
2024 Administration and operations 52 48 25
2022 Federal regulators 22 78 10
2022 Compliance, inspection and enforcement 53 47 10
2022 Administration and operations 35 65 15
2019 Administration and operations 64 36 15
2019 None of the above 49 51 10

Question 60g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 44 56 25
2022 Federal regulators 40 60 10
2022 Compliance, inspection and enforcement 50 50 10
2022 Administration and operations 32 68 15
2019 Administration and operations 27 73 15

Question 60h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Compliance, inspection and enforcement 0 100 10
2024 Administration and operations 0 100 25
2022 Federal regulators 9 91 10
2022 Compliance, inspection and enforcement 0 100 10
2022 Administration and operations 0 100 15
2020 Administration and operations 0 100 10
2019 None of the above 0 100 10

Question 60i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Federal regulators 8 92 10
2022 Compliance, inspection and enforcement 0 100 10
2022 Administration and operations 6 94 15
2020 Administration and operations 0 100 10

Question 60j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Federal regulators 9 91 10
2022 Compliance, inspection and enforcement 14 86 10
2022 Administration and operations 17 83 15
2020 Administration and operations 0 100 10
2019 None of the above 0 100 10

Question 60k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Compliance, inspection and enforcement 66 34 10
2024 Administration and operations 68 32 25
2022 Federal regulators 59 41 10
2022 Compliance, inspection and enforcement 59 41 10
2022 Administration and operations 53 47 15
2020 Administration and operations 47 53 10
2019 Administration and operations 37 63 15

Question 60l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Federal regulators 9 91 10
2022 Compliance, inspection and enforcement 26 74 10
2022 Administration and operations 13 87 15
2019 Administration and operations 31 69 15

Question 60m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Federal regulators 20 80 10
2022 Compliance, inspection and enforcement 0 100 10
2022 Administration and operations 23 77 15

Question 61a. What action(s) did you take to address the harassment you experienced? …I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Compliance, inspection and enforcement 57 43 10
2024 Administration and operations 61 39 25
2022 Federal regulators 40 60 10
2022 Compliance, inspection and enforcement 78 22 10
2022 Administration and operations 48 52 15
2019 Administration and operations 35 65 15
2019 None of the above 51 49 10

Question 61b. What action(s) did you take to address the harassment you experienced? …I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 41 59 25
2022 Federal regulators 29 71 10
2022 Compliance, inspection and enforcement 38 62 10
2022 Administration and operations 35 65 15

Question 61c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Federal regulators 21 79 10
2022 Compliance, inspection and enforcement 29 71 10
2022 Administration and operations 34 66 15
2019 None of the above 0 100 10

Question 61d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Compliance, inspection and enforcement 0 100 10
2022 Federal regulators 0 100 10
2022 Compliance, inspection and enforcement 7 93 10
2022 Administration and operations 23 77 15
2019 Administration and operations 0 100 15
2019 None of the above 0 100 10

Question 61e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Federal regulators 0 100 10
2022 Compliance, inspection and enforcement 12 88 10
2022 Administration and operations 12 88 15
2019 Administration and operations 0 100 15
2019 None of the above 0 100 10

Question 61f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Federal regulators 20 80 10
2022 Compliance, inspection and enforcement 12 88 10
2022 Administration and operations 6 94 15
2020 Administration and operations 0 100 10

Question 61g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Federal regulators 18 82 10
2022 Compliance, inspection and enforcement 7 93 10
2022 Administration and operations 5 95 15
2019 None of the above 0 100 10

Question 61h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Compliance, inspection and enforcement 0 100 10
2022 Federal regulators 8 92 10
2022 Compliance, inspection and enforcement 7 93 10
2022 Administration and operations 13 87 15
2019 Administration and operations 0 100 15

Question 61i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Compliance, inspection and enforcement 0 100 10
2022 Federal regulators 31 69 10
2022 Compliance, inspection and enforcement 10 90 10
2022 Administration and operations 14 86 15
2019 Administration and operations 45 55 15

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Compliance, inspection and enforcement 0 100 10
2022 Administration and operations 18 82 15

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Compliance, inspection and enforcement 12 88 10
2022 Administration and operations 12 88 15

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Compliance, inspection and enforcement 0 100 10
2022 Administration and operations 12 88 15

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Compliance, inspection and enforcement 14 86 10
2022 Administration and operations 12 88 15
2020 Administration and operations 0 100 10

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 31 69 20
2022 Compliance, inspection and enforcement 32 68 10
2022 Administration and operations 24 76 15
2020 Administration and operations 0 100 10

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 32 68 20
2022 Compliance, inspection and enforcement 0 100 10
2022 Administration and operations 0 100 15

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 20
2022 Compliance, inspection and enforcement 15 85 10
2022 Administration and operations 11 89 15
2020 Administration and operations 0 100 10

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Compliance, inspection and enforcement 8 92 10
2022 Administration and operations 19 81 15

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Compliance, inspection and enforcement 6 94 10
2022 Administration and operations 27 73 15

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Compliance, inspection and enforcement 27 73 10
2022 Administration and operations 32 68 15

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Compliance, inspection and enforcement 0 100 10
2022 Administration and operations 0 100 15
2020 Administration and operations 0 100 10

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 43 57 20
2022 Compliance, inspection and enforcement 38 62 10
2022 Administration and operations 26 74 15

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 20
2022 Compliance, inspection and enforcement 0 100 10
2022 Administration and operations 0 100 15
2020 Administration and operations 0 100 10

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 50 50 20
2022 Compliance, inspection and enforcement 63 37 10
2022 Administration and operations 66 34 15

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I intend to file a grievance or a formal complaint, but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 20

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Compliance, inspection and enforcement 45 55 10
2022 Administration and operations 15 85 15

Question 63. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Federal regulators 21 14 14 9 5 29 8 55 23 40
2024 Compliance, inspection and enforcement 17 7 11 9 13 38 4 43 38 55
2024 Communications or public affairs 17 4 6 2 8 52 12 56 28 65
2024 Access to information and privacy 23 3 8 3 3 48 11 65 14 35
2024 Science and technology 19 11 9 8 17 37 0 48 39 25
2024 Legal services 23 6 7 4 4 37 18 65 20 70
2024 Administration and operations 23 16 8 4 4 29 17 71 15 175
2024 Human resources 34 12 12 6 1 30 4 70 11 75
2024 Financial management 28 14 11 0 3 23 21 75 6 85
2024 Information technology 12 4 11 0 0 47 25 60 0 50
2024 Data sciences 0 7 9 15 7 35 26 18 58 10
2024 Policy 12 10 8 6 9 46 8 49 34 90
2024 Project management 16 9 16 5 4 39 11 50 19 75
2024 Other services to the public 18 12 22 3 7 30 7 48 17 40
2024 None of the above 22 9 12 4 4 36 14 61 15 80
2022 Federal regulators 26 9 16 6 25 10 9 43 38 35
2022 Compliance, inspection and enforcement 24 9 6 6 9 36 10 61 28 60
2022 Communications or public affairs 11 15 9 9 0 42 15 60 20 65
2022 Access to information and privacy 21 6 2 0 5 57 8 78 15 40
2022 Science and technology 25 8 7 8 14 34 4 53 35 20
2022 Legal services 18 12 13 10 3 35 9 53 23 70
2022 Administration and operations 17 11 10 2 4 32 24 65 14 170
2022 Human resources 27 23 16 0 1 24 9 74 2 60
2022 Financial management 30 10 12 8 3 20 18 64 17 65
2022 Information technology 14 26 8 3 0 40 10 78 6 55
2022 Policy 17 4 8 2 5 55 9 59 20 85
2022 Project management 19 6 18 6 2 28 20 49 16 100
2022 Other services to the public 26 19 11 4 4 27 9 70 13 45
2022 None of the above 17 13 17 5 0 37 12 58 9 60
2020 Client contact centre 18 15 11 0 0 37 20 76 0 20
2020 Federal regulators 24 19 5 8 22 14 7 56 38 40
2020 Compliance, inspection and enforcement 27 9 16 4 2 33 10 63 9 60
2020 Communications or public affairs 23 17 8 4 2 35 12 75 11 55
2020 Access to information and privacy 35 7 12 0 7 28 11 69 11 45
2020 Science and technology 25 14 21 8 8 19 3 51 22 25
2020 Legal services 26 11 12 2 1 40 7 70 7 85
2020 Administration and operations 25 16 12 3 3 34 7 69 11 175
2020 Human resources 46 15 10 4 0 18 7 82 6 50
2020 Financial management 36 16 8 6 0 20 13 79 8 60
2020 Information management 27 20 12 0 3 25 13 75 5 30
2020 Information technology 34 16 7 9 4 28 2 71 18 50
2020 Policy 19 10 18 5 12 28 8 45 26 60
2020 Project management 25 15 16 5 2 29 8 64 11 45
2020 Other services to the public 38 3 20 0 4 21 14 64 6 30
2020 None of the above 31 18 11 5 5 24 6 71 14 60
2019 Client contact centre 23 8 17 0 4 30 18 59 8 25
2019 Federal regulators 25 17 13 11 6 21 8 59 23 60
2019 Compliance, inspection and enforcement 27 11 13 6 4 29 10 62 17 50
2019 Communications or public affairs 16 22 15 8 4 31 4 58 19 45
2019 Access to information and privacy 18 12 15 3 3 40 9 59 12 35
2019 Science and technology 28 19 8 8 16 22 0 60 30 25
2019 Legal services 30 7 7 5 3 31 17 71 14 65
2019 Administration and operations 25 15 22 3 5 22 8 57 12 160
2019 Human resources 43 10 11 3 2 20 11 76 8 55
2019 Financial management 37 6 19 2 0 33 4 68 3 50
2019 Information management 39 11 0 8 3 29 10 82 18 25
2019 Information technology 16 22 9 2 4 35 11 72 10 50
2019 Policy 21 16 16 6 3 23 15 60 14 60
2019 Project management 17 15 24 6 4 26 9 48 15 35
2019 Other services to the public 38 14 25 4 5 9 5 61 10 20
2019 None of the above 20 2 16 3 12 32 15 41 29 55

Question 64. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 26 6 0 0 12 0 93 0 20
2024 Federal regulators 38 20 8 9 5 19 0 73 18 40
2024 Compliance, inspection and enforcement 30 18 20 8 11 12 0 55 22 55
2024 Communications or public affairs 31 26 12 3 4 24 0 75 9 65
2024 Access to information and privacy 56 15 8 5 3 12 0 81 10 35
2024 Security 38 37 17 0 0 7 0 81 0 10
2024 Science and technology 33 31 16 3 8 8 0 70 12 25
2024 Legal services 49 25 9 4 1 10 1 84 6 70
2024 Administration and operations 45 22 8 3 4 12 5 81 9 175
2024 Human resources 44 26 16 0 3 11 0 78 4 75
2024 Financial management 43 27 11 3 1 13 3 83 4 85
2024 Information technology 33 32 15 0 0 19 2 81 0 50
2024 Evaluation 42 28 10 14 0 8 0 75 15 10
2024 Policy 34 19 13 6 9 17 2 65 19 90
2024 Project management 37 24 14 10 3 12 0 69 15 75
2024 Other services to the public 39 15 23 5 2 15 0 64 8 40
2024 None of the above 40 15 14 3 4 20 4 73 8 80
2022 Client contact centre 31 41 13 0 0 15 0 85 0 25
2022 Federal regulators 32 24 15 15 5 9 0 61 22 35
2022 Compliance, inspection and enforcement 34 14 19 5 10 17 0 58 18 60
2022 Communications or public affairs 27 33 16 9 2 14 0 69 13 65
2022 Access to information and privacy 52 30 8 0 5 5 0 86 5 40
2022 Science and technology 39 23 19 8 10 0 0 62 19 20
2022 Legal services 31 24 15 12 3 17 0 65 17 70
2022 Administration and operations 42 28 10 2 5 12 2 81 7 170
2022 Human resources 38 36 13 0 3 5 5 82 3 60
2022 Financial management 47 26 10 3 5 3 6 80 9 65
2022 Procurement 56 29 0 0 0 15 0 100 0 10
2022 Information management 26 34 10 0 0 30 0 86 0 20
2022 Information technology 33 45 10 2 0 10 0 88 2 55
2022 Policy 35 27 13 2 5 15 2 76 9 85
2022 Project management 35 22 16 3 3 18 3 71 8 105
2022 Other services to the public 45 27 11 7 2 8 0 79 9 45
2022 None of the above 39 24 13 7 2 15 1 74 10 60
2020 Client contact centre 49 27 10 0 0 9 5 88 0 20
2020 Federal regulators 38 17 13 8 19 2 2 58 28 40
2020 Compliance, inspection and enforcement 55 20 17 5 2 2 0 76 7 60
2020 Communications or public affairs 42 33 12 2 2 9 0 82 5 55
2020 Access to information and privacy 56 21 2 2 5 12 2 89 8 45
2020 Science and technology 24 32 29 8 4 3 0 58 13 25
2020 Legal services 45 26 16 1 2 10 0 79 4 85
2020 Administration and operations 48 22 16 3 3 8 0 77 6 175
2020 Human resources 57 20 13 7 0 4 0 80 7 50
2020 Financial management 46 31 12 2 0 7 2 84 2 60
2020 Information management 42 21 19 3 0 15 0 74 3 30
2020 Information technology 50 26 7 9 2 6 0 80 12 50
2020 Policy 22 20 22 7 7 22 0 54 18 60
2020 Project management 35 30 14 7 3 12 0 74 11 45
2020 Other services to the public 55 25 6 3 4 4 3 86 7 30
2020 None of the above 46 26 12 5 3 7 0 78 9 60
2019 Client contact centre 49 21 9 4 0 17 0 84 5 25
2019 Federal regulators 36 29 16 9 4 5 2 70 14 60
2019 Compliance, inspection and enforcement 38 38 7 2 4 12 0 86 7 50
2019 Communications or public affairs 30 30 19 7 4 11 0 67 13 45
2019 Access to information and privacy 42 31 6 6 3 12 0 83 10 35
2019 Science and technology 43 17 16 4 16 3 0 63 21 25
2019 Legal services 54 20 10 4 0 9 2 84 5 65
2019 Administration and operations 48 25 10 4 4 7 2 80 9 160
2019 Human resources 56 31 4 2 2 6 0 92 4 55
2019 Financial management 52 23 15 0 0 11 0 84 0 50
2019 Information management 61 15 11 0 3 10 0 84 4 25
2019 Information technology 40 37 13 0 5 4 0 80 6 50
2019 Policy 42 30 12 3 1 12 0 82 5 60
2019 Project management 34 30 15 6 4 9 3 72 11 35
2019 Other services to the public 52 15 14 15 0 4 0 70 15 20
2019 None of the above 43 11 18 8 8 13 0 61 19 55
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Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. 

Question 65. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 20
2024 Compliance, inspection and enforcement 16 84 55
2024 Communications or public affairs 0 100 60
2024 Security 0 100 10
2024 Science and technology 24 76 25
2024 Administration and operations 8 92 175
2024 Evaluation 0 100 10
2024 Policy 7 93 90
2024 Project management 8 92 75
2022 Client contact centre 0 100 25
2022 Compliance, inspection and enforcement 9 91 60
2022 Administration and operations 7 93 170
2022 Financial management 8 92 65
2022 Procurement 0 100 10
2022 Information management 0 100 20
2022 Policy 7 93 85
2020 Client contact centre 0 100 20
2020 Federal regulators 19 81 40
2020 Compliance, inspection and enforcement 11 89 60
2020 Administration and operations 4 96 175
2020 Human resources 0 100 50
2020 None of the above 11 89 60
2019 Client contact centre 0 100 25
2019 Federal regulators 10 90 55
2019 Administration and operations 6 94 160
2019 Policy 8 92 60
2019 None of the above 9 91 55

Question 66a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 28 72 15

Question 66b. From whom did you experience discrimination on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 87 13 15
2022 Administration and operations 78 22 15

Question 66c. From whom did you experience discrimination on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2022 Administration and operations 0 100 15

Question 66d. From whom did you experience discrimination on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2022 Administration and operations 0 100 15
2019 Administration and operations 0 100 10

Question 66e. From whom did you experience discrimination on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 8 92 15

Question 66f. From whom did you experience discrimination on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2022 Administration and operations 6 94 15
2019 Administration and operations 0 100 10

Question 66g. From whom did you experience discrimination on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2022 Administration and operations 0 100 15
2019 Administration and operations 0 100 10

Question 67a. Please indicate the type of discrimination you experienced. …Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 61 39 15
2022 Administration and operations 45 55 15

Question 67b. Please indicate the type of discrimination you experienced. …National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 37 63 15

Question 67c. Please indicate the type of discrimination you experienced. …Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 27 73 15

Question 67d. Please indicate the type of discrimination you experienced. …Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2022 Administration and operations 14 86 15

Question 67e. Please indicate the type of discrimination you experienced. …Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 21 79 15

Question 67f. Please indicate the type of discrimination you experienced. …Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 18 82 15

Question 67g. Please indicate the type of discrimination you experienced. …Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 8 92 15
2019 Administration and operations 0 100 10

Question 67h. Please indicate the type of discrimination you experienced. …Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 6 94 15
2019 Administration and operations 0 100 10

Question 67i. Please indicate the type of discrimination you experienced. …Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 6 94 15
2019 Administration and operations 0 100 10

Question 67j. Please indicate the type of discrimination you experienced. …Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 14 86 15
2019 Administration and operations 0 100 10

Question 67k. Please indicate the type of discrimination you experienced. …Genetic characteristics (including a requirement to undergo a genetic test or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2022 Administration and operations 0 100 15
2019 Administration and operations 0 100 10

Question 67l. Please indicate the type of discrimination you experienced. …Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 49 51 15
2022 Administration and operations 35 65 15

Question 67m. Please indicate the type of discrimination you experienced. …Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2022 Administration and operations 0 100 15
2019 Administration and operations 0 100 10

Question 68a. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 37 63 15
2022 Administration and operations 31 69 15

Question 68b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 6 94 15

Question 68c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 22 78 15
2019 Administration and operations 0 100 10

Question 68d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 15 85 15

Question 68e. What action(s) did you take to address the discrimination you experienced? …I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 0 100 15

Question 68f. What action(s) did you take to address the discrimination you experienced? …I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 8 92 15
2019 Administration and operations 0 100 10

Question 68g. What action(s) did you take to address the discrimination you experienced? …I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2022 Administration and operations 17 83 15
2019 Administration and operations 0 100 10

Question 68h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2022 Administration and operations 14 86 15
2019 Administration and operations 0 100 10

Question 68i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 41 59 15
2022 Administration and operations 33 67 15
2019 Administration and operations 52 48 10

Question 69a. Why did you not file a grievance or formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 8 92 10

Question 69b. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 0 100 10

Question 69c. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 0 100 10

Question 69d. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2022 Administration and operations 0 100 10
2019 Administration and operations 0 100 10

Question 69e. Why did you not file a grievance or formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2022 Administration and operations 7 93 10
2019 Administration and operations 0 100 10

Question 69f. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 7 93 10

Question 69g. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2022 Administration and operations 25 75 10

Question 69h. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 43 57 10
2019 Administration and operations 0 100 10

Question 69i. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 28 72 10
2019 Administration and operations 0 100 10

Question 69j. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 19 81 10

Question 69k. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 0 100 10

Question 69l. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 45 55 10
2022 Administration and operations 28 72 10

Question 69m. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2022 Administration and operations 0 100 10
2019 Administration and operations 0 100 10

Question 69n. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 46 54 10
2022 Administration and operations 63 37 10

Question 69p. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 33 67 10
2019 Administration and operations 0 100 10

Question 70. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 22 6 0 0 15 17 91 0 20
2024 Federal regulators 24 14 6 2 3 40 11 77 10 40
2024 Compliance, inspection and enforcement 17 8 7 2 15 42 8 52 35 55
2024 Communications or public affairs 19 5 7 0 3 52 14 71 8 65
2024 Access to information and privacy 26 3 15 0 3 47 6 63 7 35
2024 Legal services 23 1 11 3 0 45 17 64 8 70
2024 Administration and operations 27 20 10 2 3 27 10 75 9 175
2024 Human resources 32 15 10 4 2 28 10 76 9 75
2024 Financial management 33 9 12 4 1 22 19 71 9 85
2024 Information technology 16 8 11 0 0 53 11 68 0 50
2024 Data sciences 0 7 16 0 7 52 18 23 23 10
2024 Policy 23 10 6 6 7 42 6 64 25 90
2024 Project management 21 9 13 2 4 42 8 60 13 75
2024 Other services to the public 17 24 12 0 3 33 12 74 5 40
2024 None of the above 27 6 13 2 2 38 12 66 7 80
2022 Client contact centre 17 14 17 0 3 41 7 60 6 25
2022 Federal regulators 26 15 8 9 16 24 3 56 34 35
2022 Compliance, inspection and enforcement 22 11 13 0 6 40 8 63 12 60
2022 Communications or public affairs 18 14 7 3 0 44 14 76 7 65
2022 Access to information and privacy 24 8 5 0 5 55 3 76 12 40
2022 Science and technology 34 13 4 15 3 32 0 68 27 20
2022 Legal services 20 12 15 5 3 37 9 59 14 70
2022 Administration and operations 18 11 11 0 3 35 22 67 8 170
2022 Human resources 30 22 17 3 2 24 2 71 6 60
2022 Financial management 32 11 14 6 3 22 13 66 13 65
2022 Information technology 14 21 8 4 0 45 8 75 9 55
2022 Policy 23 0 13 3 5 48 7 52 19 85
2022 Project management 16 3 22 2 2 42 13 43 8 100
2022 Other services to the public 22 16 17 6 0 31 7 62 10 45
2022 None of the above 18 14 18 0 2 35 13 62 3 60
2020 Client contact centre 24 10 19 0 0 23 24 64 0 20
2020 Federal regulators 24 16 15 5 14 19 7 53 26 40
2020 Compliance, inspection and enforcement 29 8 17 2 2 37 7 65 6 60
2020 Communications or public affairs 20 18 8 0 0 43 12 83 0 55
2020 Access to information and privacy 37 7 12 2 2 31 9 73 8 45
2020 Science and technology 30 23 12 8 8 19 0 65 20 25
2020 Legal services 26 6 17 0 1 39 10 63 2 85
2020 Administration and operations 26 13 13 5 1 38 5 68 10 175
2020 Human resources 43 11 14 4 0 23 4 74 6 45
2020 Financial management 31 19 12 0 0 27 12 81 0 60
2020 Information management 32 13 16 0 0 28 11 74 0 30
2020 Information technology 43 12 12 0 2 30 2 80 3 50
2020 Policy 16 10 20 3 7 38 6 46 18 60
2020 Project management 27 12 20 2 5 23 10 60 11 45
2020 Other services to the public 35 3 20 0 4 29 9 62 6 30
2020 None of the above 39 12 14 3 3 24 4 72 9 60
2019 Client contact centre 40 4 13 0 4 27 13 72 7 25
2019 Federal regulators 23 13 14 5 6 31 8 59 18 60
2019 Compliance, inspection and enforcement 27 14 11 4 2 30 12 70 11 50
2019 Communications or public affairs 18 15 17 3 2 39 6 61 8 45
2019 Access to information and privacy 27 0 12 0 3 46 12 64 7 35
2019 Science and technology 28 4 19 0 16 29 5 47 24 25
2019 Legal services 26 7 10 2 1 36 18 72 7 65
2019 Administration and operations 26 12 20 2 5 24 11 60 10 160
2019 Human resources 47 9 9 2 4 18 11 79 8 55
2019 Financial management 33 12 17 0 0 37 2 72 0 50
2019 Information management 27 8 4 4 0 43 14 80 10 25
2019 Information technology 22 18 8 0 2 37 14 80 4 50
2019 Policy 18 14 16 3 1 37 11 61 9 60
2019 Project management 19 12 27 6 4 25 6 46 14 35
2019 Other services to the public 40 13 20 5 0 23 0 68 6 20
2019 None of the above 18 4 14 2 9 33 21 47 22 55

Question 71. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 33 7 0 0 5 0 92 0 20
2024 Federal regulators 39 23 3 6 3 26 0 85 12 40
2024 Compliance, inspection and enforcement 29 18 11 10 10 20 2 61 26 55
2024 Communications or public affairs 30 30 7 1 3 25 4 84 6 65
2024 Access to information and privacy 59 9 12 7 3 11 0 76 11 35
2024 Security 38 20 20 0 0 22 0 75 0 10
2024 Science and technology 28 20 27 10 8 8 0 52 19 25
2024 Legal services 49 28 6 4 0 11 2 88 5 70
2024 Administration and operations 50 25 10 4 4 8 0 81 8 175
2024 Human resources 48 28 10 7 0 5 1 82 7 75
2024 Financial management 45 19 16 4 1 11 3 75 6 85
2024 Information technology 44 23 16 0 0 17 0 80 0 50
2024 Policy 41 22 7 8 7 13 2 73 18 90
2024 Project management 42 21 9 8 3 17 1 76 13 75
2024 Other services to the public 42 28 16 0 3 9 3 79 3 40
2024 None of the above 46 15 12 2 0 19 5 81 3 80
2022 Client contact centre 37 26 19 0 3 12 4 74 4 25
2022 Federal regulators 35 26 10 9 5 16 0 72 17 35
2022 Compliance, inspection and enforcement 38 20 14 0 10 18 0 71 12 60
2022 Communications or public affairs 36 30 11 1 3 18 0 81 6 65
2022 Access to information and privacy 48 36 2 0 8 6 0 89 8 40
2022 Science and technology 43 26 11 13 5 3 0 70 19 20
2022 Legal services 36 26 13 5 6 13 0 72 13 70
2022 Administration and operations 45 23 11 2 3 15 2 81 5 170
2022 Human resources 43 40 6 5 2 4 0 87 7 60
2022 Financial management 50 25 9 5 3 8 1 83 8 65
2022 Procurement 65 20 0 0 0 15 0 100 0 10
2022 Information management 22 28 12 3 7 28 0 69 14 20
2022 Information technology 35 39 15 2 0 9 0 82 2 55
2022 Policy 36 23 17 6 5 12 1 68 13 85
2022 Project management 32 24 19 2 2 17 3 71 5 105
2022 Other services to the public 49 15 15 4 0 14 3 76 5 45
2022 None of the above 37 21 18 2 5 13 5 70 8 60
2020 Client contact centre 49 14 27 0 0 5 5 70 0 20
2020 Federal regulators 34 22 19 3 17 3 2 59 21 40
2020 Compliance, inspection and enforcement 52 16 20 3 2 5 2 74 5 60
2020 Communications or public affairs 38 33 12 2 2 10 2 81 5 55
2020 Access to information and privacy 51 19 12 2 5 9 2 79 8 45
2020 Science and technology 26 30 33 0 8 3 0 58 8 25
2020 Legal services 45 26 14 2 1 10 1 80 4 85
2020 Administration and operations 47 21 13 4 3 12 0 77 8 170
2020 Human resources 52 25 13 7 0 4 0 80 7 50
2020 Financial management 40 35 14 0 0 8 3 84 0 60
2020 Information management 35 27 23 0 0 15 0 73 0 30
2020 Information technology 51 21 9 5 5 9 0 80 10 50
2020 Policy 23 23 25 4 5 21 0 58 11 60
2020 Project management 35 25 14 7 5 14 0 71 13 45
2020 Other services to the public 55 22 10 0 4 7 3 85 4 30
2020 None of the above 45 28 10 7 3 7 0 79 10 60
2019 Client contact centre 54 17 8 0 4 17 0 86 5 25
2019 Federal regulators 37 29 17 4 4 10 0 73 8 60
2019 Compliance, inspection and enforcement 40 23 15 3 2 18 0 76 5 50
2019 Communications or public affairs 37 29 8 6 2 17 0 79 10 45
2019 Access to information and privacy 48 18 19 0 3 12 0 75 3 35
2019 Science and technology 47 22 8 0 16 8 0 74 17 25
2019 Legal services 54 16 15 3 1 10 2 78 5 65
2019 Administration and operations 45 26 13 4 2 8 3 80 6 160
2019 Human resources 62 25 4 4 4 2 0 88 8 55
2019 Financial management 47 25 15 0 0 13 0 83 0 50
2019 Information management 52 15 15 0 3 14 0 78 4 25
2019 Information technology 42 29 16 2 2 10 0 78 4 50
2019 Policy 44 28 12 0 1 15 0 84 2 60
2019 Project management 41 12 22 0 4 15 6 67 5 30
2019 Other services to the public 50 17 19 5 0 9 0 74 6 20
2019 None of the above 43 13 10 4 9 18 2 71 16 55
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Stress and Well-Being

Question 73a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 35 6 5 0 0 0 54 46 20
2024 Intelligence analysts 8 49 7 10 14 7 6 9 91 15
2024 Federal regulators 46 17 20 2 6 4 6 50 50 40
2024 Compliance, inspection and enforcement 60 17 5 4 14 0 0 60 40 55
2024 Communications or public affairs 41 26 22 7 2 0 3 42 58 65
2024 Access to information and privacy 58 18 9 6 6 0 3 60 40 35
2024 Security 59 34 0 0 6 0 0 59 41 10
2024 Science and technology 40 21 21 3 11 0 3 42 58 25
2024 Legal services 26 36 13 6 12 1 5 28 72 70
2024 Administration and operations 44 20 16 8 6 3 3 47 53 175
2024 Human resources 41 28 13 8 8 0 3 43 57 75
2024 Financial management 54 21 14 2 8 0 1 55 45 85
2024 Information management 49 23 8 7 8 0 5 52 48 15
2024 Information technology 58 18 10 12 0 0 2 59 41 50
2024 Evaluation 30 33 20 0 8 0 9 33 67 10
2024 Data sciences 25 62 0 0 14 0 0 25 75 10
2024 Policy 40 25 16 2 17 0 1 40 60 90
2024 Project management 40 29 11 9 9 0 1 41 59 75
2024 Other services to the public 30 49 10 5 6 0 0 30 70 40
2024 None of the above 46 21 13 1 15 0 4 48 52 80
2022 Client contact centre 54 7 24 4 11 0 0 25
2022 Federal regulators 37 21 22 11 9 0 0 35
2022 Compliance, inspection and enforcement 49 28 17 4 1 0 1 60
2022 Communications or public affairs 44 28 17 6 1 0 5 65
2022 Access to information and privacy 47 35 8 5 3 0 2 40
2022 Science and technology 31 36 24 5 0 0 4 20
2022 Legal services 37 29 21 5 6 2 0 70
2022 Administration and operations 42 29 15 4 8 1 2 170
2022 Human resources 45 12 15 10 15 2 1 60
2022 Financial management 52 14 18 6 7 0 4 65
2022 Procurement 61 32 8 0 0 0 0 10
2022 Information management 32 15 41 2 7 0 4 20
2022 Information technology 49 21 8 10 12 0 0 55
2022 Policy 40 28 10 10 8 0 4 85
2022 Project management 41 28 14 11 5 0 1 100
2022 Other services to the public 56 29 7 3 2 2 2 45
2022 None of the above 32 28 10 14 16 0 0 60
2020 Client contact centre 59 14 18 4 6 0 0 20
2020 Federal regulators 36 26 20 7 7 0 2 40
2020 Compliance, inspection and enforcement 31 24 21 14 8 2 0 60
2020 Communications or public affairs 38 35 19 2 5 2 0 55
2020 Access to information and privacy 35 28 12 9 14 0 2 45
2020 Science and technology 40 39 4 8 8 0 0 25
2020 Legal services 42 30 16 7 3 0 2 85
2020 Administration and operations 47 27 13 6 7 0 1 175
2020 Human resources 48 25 21 6 0 0 0 50
2020 Financial management 40 36 10 5 10 0 0 60
2020 Information management 52 35 9 4 0 0 0 30
2020 Information technology 54 25 11 2 8 0 0 50
2020 Policy 35 34 19 8 3 0 2 60
2020 Project management 25 25 34 9 7 0 0 45
2020 Other services to the public 39 34 12 12 3 0 0 30
2020 None of the above 53 25 10 7 5 0 0 60
2019 Client contact centre 33 29 9 25 4 0 0 25
2019 Federal regulators 44 18 18 12 8 0 0 60
2019 Compliance, inspection and enforcement 20 36 17 11 17 0 0 50
2019 Communications or public affairs 36 40 7 10 8 0 0 45
2019 Access to information and privacy 24 22 18 15 21 0 0 35
2019 Science and technology 53 20 15 8 4 0 0 25
2019 Legal services 29 29 17 14 11 0 0 65
2019 Administration and operations 35 25 14 11 14 0 1 160
2019 Human resources 44 23 19 9 6 0 0 55
2019 Financial management 34 36 13 6 9 0 2 50
2019 Information management 26 13 18 16 23 0 3 25
2019 Information technology 48 18 10 12 12 0 0 50
2019 Policy 34 28 22 6 7 2 0 60
2019 Project management 34 31 7 10 15 3 0 30
2019 Other services to the public 16 45 9 17 13 0 0 20
2019 None of the above 34 25 7 17 14 2 0 55

Question 73b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 41 27 15 12 5 0 0 41 59 20
2024 Intelligence analysts 8 20 44 10 11 7 0 9 91 15
2024 Federal regulators 37 14 14 19 16 0 0 37 63 40
2024 Compliance, inspection and enforcement 14 27 28 14 15 2 0 15 85 55
2024 Communications or public affairs 16 27 23 21 13 0 0 16 84 65
2024 Access to information and privacy 15 32 35 14 4 0 0 15 85 35
2024 Security 15 32 8 31 14 0 0 15 85 10
2024 Science and technology 17 40 16 16 10 0 0 17 83 25
2024 Legal services 15 36 31 10 8 0 0 15 85 70
2024 Administration and operations 18 31 24 14 9 2 1 19 81 175
2024 Human resources 19 22 26 21 12 0 0 19 81 75
2024 Financial management 24 21 20 16 18 1 0 24 76 85
2024 Information management 25 36 21 11 7 0 0 25 75 15
2024 Information technology 24 31 22 13 9 0 0 24 76 50
2024 Evaluation 37 38 0 0 16 0 9 40 60 10
2024 Data sciences 26 27 8 7 31 0 0 26 74 10
2024 Policy 18 24 30 15 14 0 0 18 82 90
2024 Project management 10 27 27 18 16 1 0 10 90 75
2024 Other services to the public 13 45 14 22 3 0 3 13 87 40
2024 None of the above 15 31 31 7 14 0 2 15 85 80
2022 Client contact centre 14 20 25 26 15 0 0 25
2022 Federal regulators 21 32 30 7 10 0 0 35
2022 Compliance, inspection and enforcement 18 32 29 11 9 0 1 60
2022 Communications or public affairs 19 38 24 12 6 0 0 60
2022 Access to information and privacy 29 32 29 6 5 0 0 40
2022 Science and technology 23 21 23 19 12 0 0 20
2022 Legal services 20 29 35 2 13 0 0 70
2022 Administration and operations 24 32 20 13 10 0 1 170
2022 Human resources 13 33 19 16 19 0 0 60
2022 Financial management 21 15 25 17 21 0 0 65
2022 Procurement 21 17 32 20 11 0 0 10
2022 Information management 0 32 7 43 18 0 0 20
2022 Information technology 26 19 35 8 10 2 0 55
2022 Policy 15 25 23 15 20 1 0 85
2022 Project management 14 25 25 14 22 0 0 100
2022 Other services to the public 29 25 23 10 13 0 0 45
2022 None of the above 17 20 26 20 17 0 0 60
2020 Client contact centre 34 13 34 9 10 0 0 20
2020 Federal regulators 15 22 31 18 14 0 0 40
2020 Compliance, inspection and enforcement 22 30 23 16 7 2 0 60
2020 Communications or public affairs 21 12 42 7 18 0 0 55
2020 Access to information and privacy 18 23 30 17 7 2 2 45
2020 Science and technology 20 36 20 24 0 0 0 25
2020 Legal services 22 29 33 7 9 0 0 85
2020 Administration and operations 24 28 26 12 9 0 1 175
2020 Human resources 22 22 27 17 12 0 0 50
2020 Financial management 20 27 28 12 13 0 0 60
2020 Information management 19 29 34 9 10 0 0 30
2020 Information technology 14 27 26 18 15 0 0 50
2020 Policy 19 21 27 16 17 0 0 60
2020 Project management 11 34 20 31 5 0 0 45
2020 Other services to the public 33 40 14 4 9 0 0 30
2020 None of the above 22 31 29 9 8 0 0 60
2019 Client contact centre 11 26 35 13 14 0 0 25
2019 Federal regulators 14 40 26 11 8 0 0 60
2019 Compliance, inspection and enforcement 36 23 24 12 4 0 2 50
2019 Communications or public affairs 36 28 23 4 9 0 0 45
2019 Access to information and privacy 18 31 27 12 12 0 0 35
2019 Science and technology 24 23 37 12 4 0 0 25
2019 Legal services 32 34 23 10 1 0 0 65
2019 Administration and operations 31 28 24 11 6 0 0 160
2019 Human resources 31 25 24 9 11 0 0 55
2019 Financial management 33 34 14 11 7 0 0 50
2019 Information management 34 37 25 3 0 0 0 25
2019 Information technology 19 28 37 9 6 0 0 50
2019 Policy 21 27 28 14 10 0 0 60
2019 Project management 42 22 24 6 6 0 0 35
2019 Other services to the public 13 52 21 15 0 0 0 20
2019 None of the above 29 36 13 12 7 2 0 55

Question 73c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 34 17 0 0 6 5 44 56 20
2024 Intelligence analysts 14 26 42 0 11 7 0 15 85 15
2024 Federal regulators 43 25 10 10 9 0 3 44 56 40
2024 Compliance, inspection and enforcement 38 19 21 9 11 2 0 39 61 55
2024 Communications or public affairs 25 32 19 17 5 0 1 25 75 65
2024 Access to information and privacy 44 17 28 5 7 0 0 44 56 35
2024 Security 26 35 22 17 0 0 0 26 74 10
2024 Science and technology 28 34 31 0 6 0 0 28 72 25
2024 Legal services 36 32 15 10 5 0 3 37 63 70
2024 Administration and operations 39 35 13 7 4 2 0 39 61 175
2024 Human resources 31 36 16 10 6 0 1 31 69 75
2024 Financial management 33 27 22 12 4 1 0 33 67 85
2024 Information management 38 49 13 0 0 0 0 38 62 15
2024 Information technology 44 37 11 5 2 0 0 44 56 50
2024 Evaluation 37 45 9 0 0 0 9 40 60 10
2024 Data sciences 26 16 27 24 7 0 0 26 74 10
2024 Policy 20 34 22 10 13 0 1 20 80 90
2024 Project management 25 37 16 11 10 1 0 25 75 75
2024 Other services to the public 34 34 8 18 3 0 3 36 64 40
2024 None of the above 34 34 14 4 8 0 5 36 64 80
2022 Client contact centre 27 21 41 10 0 0 0 25
2022 Federal regulators 44 23 8 20 5 0 0 35
2022 Compliance, inspection and enforcement 40 35 17 5 2 0 1 60
2022 Communications or public affairs 32 23 24 14 7 0 0 65
2022 Access to information and privacy 51 35 12 0 2 0 0 40
2022 Science and technology 37 22 17 9 15 0 0 20
2022 Legal services 32 35 21 8 3 1 0 70
2022 Administration and operations 40 30 16 7 5 0 2 170
2022 Human resources 28 28 12 12 17 0 3 60
2022 Financial management 32 18 22 12 14 0 2 65
2022 Procurement 25 30 8 37 0 0 0 10
2022 Information management 16 14 35 32 0 0 4 20
2022 Information technology 35 34 9 15 5 2 0 55
2022 Policy 23 30 17 11 16 1 1 85
2022 Project management 30 25 22 11 12 0 0 100
2022 Other services to the public 38 41 14 3 4 0 0 45
2022 None of the above 26 29 23 4 17 0 1 60
2020 Client contact centre 52 14 25 4 0 0 4 20
2020 Federal regulators 21 32 31 14 3 0 0 40
2020 Compliance, inspection and enforcement 38 32 11 9 9 2 0 60
2020 Communications or public affairs 35 29 17 7 12 0 0 55
2020 Access to information and privacy 51 16 24 2 2 2 2 45
2020 Science and technology 24 42 30 4 0 0 0 25
2020 Legal services 44 22 23 6 5 0 0 85
2020 Administration and operations 41 31 19 6 3 0 1 175
2020 Human resources 36 34 16 8 4 0 2 50
2020 Financial management 35 34 17 8 4 2 0 60
2020 Information management 36 40 10 15 0 0 0 30
2020 Information technology 31 40 20 4 6 0 0 50
2020 Policy 31 26 24 10 10 0 0 60
2020 Project management 21 37 16 24 2 0 0 45
2020 Other services to the public 43 36 11 7 3 0 0 30
2020 None of the above 41 27 18 10 4 1 0 60
2019 Client contact centre 57 20 8 9 5 0 0 25
2019 Federal regulators 35 28 21 11 5 0 0 55
2019 Compliance, inspection and enforcement 43 31 14 6 4 0 2 50
2019 Communications or public affairs 45 28 15 6 7 0 0 45
2019 Access to information and privacy 52 27 12 6 0 3 0 35
2019 Science and technology 31 31 29 4 4 0 0 25
2019 Legal services 61 12 21 4 3 0 0 65
2019 Administration and operations 51 25 12 7 3 1 1 160
2019 Human resources 45 33 17 4 2 0 0 55
2019 Financial management 50 31 8 5 2 2 2 50
2019 Information management 58 28 3 4 3 0 3 25
2019 Information technology 35 36 17 6 7 0 0 50
2019 Policy 38 24 23 8 5 0 2 60
2019 Project management 51 15 28 0 6 0 0 30
2019 Other services to the public 37 35 23 0 0 5 0 20
2019 None of the above 35 32 13 11 5 2 2 55

Question 73d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 17 20 11 11 0 5 38 62 20
2024 Intelligence analysts 22 11 32 5 22 7 0 24 76 15
2024 Federal regulators 35 9 18 14 24 0 0 35 65 40
2024 Compliance, inspection and enforcement 23 26 23 10 16 2 0 24 76 55
2024 Communications or public affairs 15 20 26 16 23 0 0 15 85 65
2024 Access to information and privacy 28 27 24 14 4 3 0 29 71 35
2024 Security 15 12 34 24 14 0 0 15 85 10
2024 Science and technology 18 19 7 29 27 0 0 18 82 25
2024 Legal services 14 35 30 11 7 0 3 15 85 70
2024 Administration and operations 26 25 21 12 9 1 5 28 72 175
2024 Human resources 19 27 24 11 17 2 0 19 81 75
2024 Financial management 24 23 22 21 8 1 1 24 76 85
2024 Information management 29 15 17 20 19 0 0 29 71 15
2024 Information technology 27 32 17 9 15 0 0 27 73 50
2024 Evaluation 83 0 0 0 8 0 9 92 8 10
2024 Data sciences 31 10 0 7 41 10 0 35 65 10
2024 Policy 19 17 27 18 19 0 0 19 81 90
2024 Project management 19 24 21 16 19 1 0 19 81 75
2024 Other services to the public 18 33 18 20 9 0 3 18 82 40
2024 None of the above 16 21 30 11 15 0 7 17 83 80
2022 Client contact centre 14 17 34 18 17 0 0 25
2022 Federal regulators 36 21 14 8 21 0 0 35
2022 Compliance, inspection and enforcement 21 22 21 22 11 0 3 60
2022 Communications or public affairs 18 21 30 19 11 0 0 65
2022 Access to information and privacy 41 27 16 10 5 0 0 40
2022 Science and technology 33 7 18 3 30 5 4 20
2022 Legal services 23 28 22 11 14 1 0 70
2022 Administration and operations 22 23 16 22 12 1 3 170
2022 Human resources 19 18 20 14 27 2 0 60
2022 Financial management 16 17 27 16 24 0 0 65
2022 Procurement 26 30 8 26 11 0 0 10
2022 Information management 0 8 22 10 56 4 0 20
2022 Information technology 19 22 28 19 10 2 0 55
2022 Policy 16 13 22 17 28 3 1 85
2022 Project management 15 23 25 15 21 1 0 100
2022 Other services to the public 19 23 33 12 13 0 0 45
2022 None of the above 19 21 25 17 18 0 0 60
2020 Client contact centre 29 20 33 14 4 0 0 20
2020 Federal regulators 15 17 10 31 27 0 0 40
2020 Compliance, inspection and enforcement 28 29 22 11 7 3 0 55
2020 Communications or public affairs 23 25 22 21 7 0 2 55
2020 Access to information and privacy 42 25 15 7 7 5 0 45
2020 Science and technology 4 27 20 16 30 3 0 25
2020 Legal services 25 32 28 7 7 0 0 85
2020 Administration and operations 30 33 14 15 7 0 1 175
2020 Human resources 31 16 30 12 10 0 2 50
2020 Financial management 40 17 16 23 3 0 2 60
2020 Information management 19 29 17 20 12 3 0 30
2020 Information technology 27 25 25 13 11 0 0 50
2020 Policy 24 25 22 12 17 0 0 60
2020 Project management 20 20 33 9 14 3 0 45
2020 Other services to the public 37 33 14 10 6 0 0 30
2020 None of the above 29 31 13 14 12 1 0 60
2019 Client contact centre 11 21 23 21 20 0 4 25
2019 Federal regulators 26 22 20 20 12 0 0 55
2019 Compliance, inspection and enforcement 27 28 25 11 4 2 2 45
2019 Communications or public affairs 24 25 21 17 13 0 0 45
2019 Access to information and privacy 15 22 33 12 18 0 0 35
2019 Science and technology 25 14 19 26 15 0 0 25
2019 Legal services 40 30 19 7 3 2 0 65
2019 Administration and operations 34 27 17 13 8 1 1 160
2019 Human resources 34 26 21 7 11 0 0 55
2019 Financial management 30 36 18 11 4 0 2 50
2019 Information management 22 26 34 15 0 0 3 25
2019 Information technology 25 33 20 10 12 0 0 50
2019 Policy 27 24 20 21 6 2 0 60
2019 Project management 39 19 15 15 12 0 0 35
2019 Other services to the public 35 27 27 6 4 0 0 20
2019 None of the above 25 30 11 22 5 2 4 55

Question 73e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 68 17 10 0 0 0 5 71 29 20
2024 Intelligence analysts 31 20 27 0 6 5 12 37 63 15
2024 Federal regulators 54 10 11 10 9 0 6 58 42 40
2024 Compliance, inspection and enforcement 49 25 16 2 7 0 2 50 50 55
2024 Communications or public affairs 44 28 15 6 3 1 3 45 55 65
2024 Access to information and privacy 64 25 6 0 4 0 2 65 35 35
2024 Security 65 21 0 6 8 0 0 65 35 10
2024 Science and technology 37 44 8 4 6 0 0 37 63 25
2024 Legal services 41 28 15 6 4 0 6 44 56 70
2024 Administration and operations 52 21 10 1 2 3 10 60 40 175
2024 Human resources 50 23 7 6 6 0 8 54 46 75
2024 Financial management 50 23 11 8 3 1 3 52 48 85
2024 Information management 66 19 7 0 0 0 8 72 28 15
2024 Information technology 63 23 10 4 0 0 0 63 37 50
2024 Evaluation 84 7 0 0 0 0 9 93 7 10
2024 Data sciences 68 9 16 7 0 0 0 68 32 10
2024 Policy 48 24 11 13 2 0 2 49 51 90
2024 Project management 41 29 12 4 9 0 4 43 57 75
2024 Other services to the public 39 42 8 5 3 0 3 40 60 40
2024 None of the above 54 24 7 3 4 0 8 59 41 80
2022 Client contact centre 48 24 11 8 0 0 10 25
2022 Federal regulators 58 17 10 5 5 0 5 35
2022 Compliance, inspection and enforcement 54 23 15 1 0 0 7 60
2022 Communications or public affairs 46 33 14 1 4 0 2 60
2022 Access to information and privacy 69 13 6 0 3 0 10 40
2022 Science and technology 38 34 16 3 5 0 4 20
2022 Legal services 45 27 13 6 7 1 2 70
2022 Administration and operations 56 24 9 3 2 1 5 170
2022 Human resources 56 12 17 6 3 0 7 60
2022 Financial management 37 32 13 6 9 0 4 65
2022 Procurement 47 22 9 11 11 0 0 10
2022 Information management 50 20 8 5 3 0 13 20
2022 Information technology 58 22 10 0 6 2 2 55
2022 Policy 35 26 17 7 10 1 4 85
2022 Project management 45 25 11 11 7 0 2 100
2022 Other services to the public 52 27 13 2 4 0 2 45
2022 None of the above 36 23 23 7 8 0 3 60
2020 Client contact centre 43 24 20 4 0 0 9 20
2020 Federal regulators 35 23 26 11 5 0 0 40
2020 Compliance, inspection and enforcement 52 21 16 4 5 2 0 60
2020 Communications or public affairs 41 29 14 9 7 0 0 55
2020 Access to information and privacy 67 21 2 0 2 2 5 45
2020 Science and technology 43 35 19 0 0 0 3 25
2020 Legal services 39 26 17 9 6 0 1 85
2020 Administration and operations 59 16 14 4 3 0 3 175
2020 Human resources 61 16 13 6 4 0 0 50
2020 Financial management 49 25 13 7 3 0 3 60
2020 Information management 42 36 6 3 7 0 6 30
2020 Information technology 45 28 11 6 6 0 4 50
2020 Policy 37 22 22 15 3 0 0 60
2020 Project management 49 21 14 9 5 0 2 45
2020 Other services to the public 52 25 14 0 3 0 7 30
2020 None of the above 40 35 12 6 3 0 3 60
2019 Client contact centre 55 28 4 0 0 4 9 25
2019 Federal regulators 47 27 15 3 3 0 5 60
2019 Compliance, inspection and enforcement 55 28 13 2 0 0 3 45
2019 Communications or public affairs 63 26 4 5 2 0 0 45
2019 Access to information and privacy 73 15 9 0 0 0 3 35
2019 Science and technology 36 30 23 11 0 0 0 25
2019 Legal services 71 13 9 6 1 0 0 65
2019 Administration and operations 65 21 5 3 2 0 4 160
2019 Human resources 60 22 4 8 0 0 6 55
2019 Financial management 63 23 7 2 4 0 0 50
2019 Information management 69 15 3 0 0 0 13 25
2019 Information technology 51 24 15 2 6 2 0 50
2019 Policy 39 39 13 5 2 0 3 60
2019 Project management 68 12 9 3 0 0 7 30
2019 Other services to the public 55 20 14 6 0 0 5 20
2019 None of the above 52 24 11 4 5 2 2 55

Question 73f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 40 21 6 0 0 0 34 66 20
2024 Intelligence analysts 31 33 12 13 11 0 0 31 69 15
2024 Federal regulators 37 19 26 5 9 0 3 39 61 40
2024 Compliance, inspection and enforcement 29 36 18 8 9 0 0 29 71 55
2024 Communications or public affairs 27 35 17 6 16 0 0 27 73 65
2024 Access to information and privacy 45 24 11 8 12 0 0 45 55 35
2024 Security 39 22 7 16 16 0 0 39 61 10
2024 Science and technology 30 39 15 10 7 0 0 30 70 25
2024 Legal services 32 25 17 18 6 0 1 32 68 70
2024 Administration and operations 36 23 17 9 8 1 5 39 61 175
2024 Human resources 37 26 13 11 11 1 0 38 62 75
2024 Financial management 41 26 12 9 13 0 0 41 59 85
2024 Information management 43 25 13 8 12 0 0 43 57 15
2024 Information technology 44 26 18 4 8 0 0 44 56 50
2024 Evaluation 49 26 9 0 7 0 9 53 47 10
2024 Data sciences 28 19 31 8 14 0 0 28 72 10
2024 Policy 24 28 23 5 19 0 0 24 76 90
2024 Project management 27 33 20 9 9 0 1 28 72 75
2024 Other services to the public 20 48 12 12 5 0 3 20 80 40
2024 None of the above 37 29 15 8 7 0 4 38 62 80
2022 Client contact centre 46 19 23 8 0 4 0 25
2022 Federal regulators 52 21 19 0 8 0 0 35
2022 Compliance, inspection and enforcement 42 31 10 11 4 0 1 60
2022 Communications or public affairs 43 26 16 6 9 0 0 65
2022 Access to information and privacy 48 13 26 13 0 0 0 40
2022 Science and technology 41 30 21 0 5 0 4 20
2022 Legal services 32 22 25 9 12 0 0 70
2022 Administration and operations 43 30 16 7 4 0 1 170
2022 Human resources 41 25 16 11 6 0 2 60
2022 Financial management 36 20 24 7 12 0 0 65
2022 Procurement 38 32 0 11 19 0 0 10
2022 Information management 25 39 23 4 6 0 4 20
2022 Information technology 50 19 8 13 7 2 0 55
2022 Policy 22 30 23 10 13 0 2 85
2022 Project management 30 23 21 13 11 0 2 100
2022 Other services to the public 49 20 23 2 6 0 0 45
2022 None of the above 20 28 36 7 10 0 0 60
2020 Client contact centre 40 30 20 4 6 0 0 20
2020 Federal regulators 24 32 23 16 5 0 0 40
2020 Compliance, inspection and enforcement 36 21 19 9 10 4 0 60
2020 Communications or public affairs 27 35 14 13 11 0 0 55
2020 Access to information and privacy 32 24 9 25 9 0 0 45
2020 Science and technology 26 38 28 8 0 0 0 25
2020 Legal services 25 28 26 13 8 0 0 85
2020 Administration and operations 37 25 23 8 6 0 1 175
2020 Human resources 37 22 14 16 11 0 0 50
2020 Financial management 46 21 18 10 5 0 0 60
2020 Information management 37 37 13 7 7 0 0 30
2020 Information technology 43 21 19 5 12 0 0 50
2020 Policy 36 19 29 10 7 0 0 60
2020 Project management 26 39 12 9 14 0 0 45
2020 Other services to the public 35 43 10 6 6 0 0 30
2020 None of the above 27 37 14 17 5 0 0 60
2019 Client contact centre 53 12 25 4 5 0 0 20
2019 Federal regulators 46 22 15 12 5 0 2 60
2019 Compliance, inspection and enforcement 41 27 19 5 8 0 0 50
2019 Communications or public affairs 44 21 17 9 9 0 0 45
2019 Access to information and privacy 40 36 15 6 3 0 0 35
2019 Science and technology 38 17 22 12 12 0 0 25
2019 Legal services 45 32 12 8 3 0 0 65
2019 Administration and operations 51 20 15 7 7 0 0 160
2019 Human resources 54 17 24 3 2 0 0 55
2019 Financial management 54 20 13 8 2 3 0 50
2019 Information management 36 36 21 0 0 0 6 25
2019 Information technology 53 18 16 5 8 0 0 50
2019 Policy 34 29 21 12 4 0 0 60
2019 Project management 55 20 15 3 7 0 0 35
2019 Other services to the public 23 55 14 4 4 0 0 20
2019 None of the above 44 24 19 7 4 2 0 55

Question 73g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 36 11 0 0 0 6 50 50 20
2024 Intelligence analysts 6 22 26 21 19 7 0 6 94 15
2024 Federal regulators 39 21 18 17 2 0 3 40 60 40
2024 Compliance, inspection and enforcement 33 22 22 11 9 0 3 34 66 55
2024 Communications or public affairs 42 27 15 7 8 0 0 42 58 65
2024 Access to information and privacy 46 31 10 7 4 0 2 47 53 35
2024 Security 36 33 14 10 0 8 0 39 61 10
2024 Science and technology 44 7 31 13 4 0 0 44 56 25
2024 Legal services 33 33 17 8 5 3 1 34 66 70
2024 Administration and operations 50 24 13 6 6 1 0 50 50 175
2024 Human resources 47 30 7 3 10 1 1 48 52 75
2024 Financial management 50 32 10 5 3 0 0 50 50 85
2024 Information management 37 42 14 7 0 0 0 37 63 15
2024 Information technology 50 32 9 4 3 2 0 51 49 50
2024 Evaluation 42 24 10 8 8 0 9 46 54 10
2024 Data sciences 17 39 36 0 7 0 0 17 83 10
2024 Policy 32 29 19 13 8 0 0 32 68 90
2024 Project management 25 27 26 8 12 1 0 26 74 75
2024 Other services to the public 40 33 11 3 9 0 3 42 58 40
2024 None of the above 43 26 10 11 5 0 5 45 55 80
2022 Client contact centre 41 24 25 3 3 0 4 25
2022 Federal regulators 45 22 11 14 7 0 2 35
2022 Compliance, inspection and enforcement 38 27 21 5 6 0 3 60
2022 Communications or public affairs 41 37 11 5 1 0 5 60
2022 Access to information and privacy 68 14 13 5 0 0 0 40
2022 Science and technology 32 28 17 14 5 0 4 20
2022 Legal services 42 25 12 16 4 2 0 70
2022 Administration and operations 49 25 13 6 4 1 3 170
2022 Human resources 42 30 16 5 5 1 1 60
2022 Financial management 48 28 10 10 3 1 0 65
2022 Procurement 51 22 27 0 0 0 0 10
2022 Information management 9 29 34 24 0 4 0 20
2022 Information technology 39 34 11 4 6 2 4 55
2022 Policy 37 25 16 12 8 2 0 85
2022 Project management 40 25 17 14 5 0 0 100
2022 Other services to the public 45 32 14 2 6 0 2 45
2022 None of the above 31 33 17 7 10 3 0 60
2020 Client contact centre 46 39 10 0 0 5 0 20
2020 Federal regulators 28 37 16 13 6 0 0 40
2020 Compliance, inspection and enforcement 31 39 8 17 3 2 0 60
2020 Communications or public affairs 39 40 12 3 4 2 0 55
2020 Access to information and privacy 56 17 9 14 2 0 2 45
2020 Science and technology 33 38 8 0 17 0 4 25
2020 Legal services 45 27 12 14 1 1 0 85
2020 Administration and operations 54 28 11 4 2 0 1 175
2020 Human resources 52 28 12 2 4 0 2 50
2020 Financial management 56 28 7 6 3 0 0 60
2020 Information management 35 39 13 10 0 3 0 30
2020 Information technology 48 33 9 2 7 0 0 50
2020 Policy 31 28 25 8 8 0 0 60
2020 Project management 38 29 19 12 2 0 0 40
2020 Other services to the public 61 20 16 3 0 0 0 30
2020 None of the above 44 24 20 6 3 0 2 60
2019 Client contact centre 46 24 21 5 4 0 0 25
2019 Federal regulators 28 37 21 11 2 0 1 60
2019 Compliance, inspection and enforcement 32 32 21 8 6 0 2 50
2019 Communications or public affairs 39 27 12 11 9 0 2 45
2019 Access to information and privacy 45 40 12 0 0 0 3 35
2019 Science and technology 33 35 20 0 12 0 0 25
2019 Legal services 48 27 16 6 3 0 0 65
2019 Administration and operations 46 34 10 7 2 1 0 160
2019 Human resources 59 24 13 2 2 0 0 55
2019 Financial management 64 25 9 2 0 0 0 50
2019 Information management 41 33 18 8 0 0 0 25
2019 Information technology 33 47 10 6 4 0 0 50
2019 Policy 49 30 14 2 3 2 0 60
2019 Project management 42 36 12 0 7 0 3 35
2019 Other services to the public 51 37 8 4 0 0 0 20
2019 None of the above 36 23 15 9 11 2 4 55

Question 73h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 26 10 0 6 0 6 55 45 20
2024 Intelligence analysts 6 23 6 53 5 7 0 6 94 15
2024 Federal regulators 29 36 19 11 6 0 0 29 71 40
2024 Compliance, inspection and enforcement 25 27 20 14 10 0 3 25 75 55
2024 Communications or public affairs 26 33 22 11 9 0 0 26 74 65
2024 Access to information and privacy 32 38 14 10 4 0 2 33 67 35
2024 Security 16 41 27 16 0 0 0 16 84 10
2024 Science and technology 18 42 20 11 4 0 5 19 81 25
2024 Legal services 30 31 20 10 9 0 1 30 70 70
2024 Administration and operations 33 28 20 10 8 1 0 33 67 175
2024 Human resources 27 39 15 10 9 0 0 27 73 75
2024 Financial management 41 27 20 6 6 1 0 41 59 85
2024 Information management 35 34 18 13 0 0 0 35 65 15
2024 Information technology 23 38 22 13 3 0 0 23 77 50
2024 Evaluation 37 47 0 0 8 0 9 40 60 10
2024 Data sciences 7 25 28 26 14 0 0 7 93 10
2024 Policy 21 28 26 8 17 0 0 21 79 90
2024 Project management 22 35 19 10 13 1 0 22 78 75
2024 Other services to the public 35 22 26 10 2 3 3 37 63 40
2024 None of the above 32 21 19 11 8 2 6 35 65 80
2022 Client contact centre 32 32 23 13 0 0 0 25
2022 Federal regulators 26 37 18 0 15 0 3 35
2022 Compliance, inspection and enforcement 22 38 27 6 3 0 3 60
2022 Communications or public affairs 33 31 30 4 3 0 0 65
2022 Access to information and privacy 51 17 27 0 5 0 0 40
2022 Science and technology 29 29 19 7 13 0 4 20
2022 Legal services 36 28 11 11 13 1 0 70
2022 Administration and operations 32 31 21 6 6 1 3 170
2022 Human resources 30 26 16 18 10 0 0 60
2022 Financial management 41 28 18 11 2 0 0 65
2022 Procurement 46 21 8 15 11 0 0 10
2022 Information management 12 39 19 16 15 0 0 20
2022 Information technology 29 28 16 12 12 2 2 55
2022 Policy 23 30 23 12 11 1 0 85
2022 Project management 32 26 23 8 9 0 1 100
2022 Other services to the public 44 30 11 11 4 0 0 45
2022 None of the above 28 29 19 14 9 0 0 60
2020 Client contact centre 31 55 9 0 0 5 0 20
2020 Federal regulators 24 19 31 16 11 0 0 40
2020 Compliance, inspection and enforcement 37 24 17 14 7 2 0 60
2020 Communications or public affairs 35 34 22 4 6 0 0 55
2020 Access to information and privacy 39 33 14 7 5 2 0 45
2020 Science and technology 24 36 24 8 8 0 0 25
2020 Legal services 38 40 14 6 3 0 0 85
2020 Administration and operations 41 30 15 5 6 0 2 170
2020 Human resources 33 34 18 8 4 0 2 50
2020 Financial management 47 26 16 7 2 0 2 60
2020 Information management 16 56 20 6 3 0 0 30
2020 Information technology 26 39 26 2 7 0 0 50
2020 Policy 22 29 26 11 12 0 0 60
2020 Project management 19 39 20 23 0 0 0 45
2020 Other services to the public 38 39 20 3 0 0 0 30
2020 None of the above 45 23 14 9 6 0 2 60
2019 Client contact centre 57 35 8 0 0 0 0 25
2019 Federal regulators 32 31 16 19 2 0 0 60
2019 Compliance, inspection and enforcement 40 32 13 10 6 0 0 50
2019 Communications or public affairs 27 33 27 4 9 0 0 45
2019 Access to information and privacy 33 37 15 9 6 0 0 35
2019 Science and technology 35 26 28 8 4 0 0 25
2019 Legal services 43 34 11 6 5 0 0 65
2019 Administration and operations 42 34 13 8 3 0 1 160
2019 Human resources 32 41 21 2 4 0 0 55
2019 Financial management 49 28 15 8 0 0 0 50
2019 Information management 39 46 11 4 0 0 0 25
2019 Information technology 29 35 20 12 4 0 0 50
2019 Policy 27 38 19 11 5 0 0 60
2019 Project management 34 27 18 12 6 0 3 35
2019 Other services to the public 58 38 4 0 0 0 0 20
2019 None of the above 31 25 24 13 4 2 2 55

Question 73i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 57 32 5 0 0 0 6 61 39 20
2024 Intelligence analysts 6 6 18 49 14 7 0 7 93 15
2024 Federal regulators 48 15 21 7 9 0 0 48 52 40
2024 Compliance, inspection and enforcement 25 19 14 21 20 0 1 25 75 55
2024 Communications or public affairs 40 33 11 8 7 0 0 40 60 65
2024 Access to information and privacy 58 19 2 11 8 0 2 59 41 35
2024 Security 31 30 22 10 7 0 0 31 69 10
2024 Science and technology 43 23 20 6 8 0 0 43 57 25
2024 Legal services 40 28 21 7 4 0 1 40 60 70
2024 Administration and operations 43 24 12 6 9 2 5 45 55 175
2024 Human resources 35 36 17 4 7 0 1 36 64 75
2024 Financial management 51 21 9 10 7 3 0 52 48 85
2024 Information management 45 31 12 12 0 0 0 45 55 15
2024 Information technology 43 34 15 2 3 2 0 44 56 50
2024 Evaluation 42 20 21 0 8 0 9 46 54 10
2024 Data sciences 16 36 24 24 0 0 0 16 84 10
2024 Policy 25 24 24 8 19 0 0 25 75 90
2024 Project management 26 30 22 7 13 1 0 27 73 75
2024 Other services to the public 35 25 19 7 12 0 3 36 64 40
2024 None of the above 36 26 12 9 8 2 7 40 60 80
2022 Client contact centre 49 18 24 6 3 0 0 25
2022 Federal regulators 35 28 13 3 15 0 5 35
2022 Compliance, inspection and enforcement 33 29 22 3 10 0 2 60
2022 Communications or public affairs 45 29 14 5 4 0 3 65
2022 Access to information and privacy 63 16 19 0 3 0 0 40
2022 Science and technology 37 23 12 0 25 0 4 20
2022 Legal services 48 21 10 8 13 0 0 70
2022 Administration and operations 47 25 12 5 7 0 2 170
2022 Human resources 43 29 11 12 4 0 1 60
2022 Financial management 51 17 19 11 3 0 0 65
2022 Procurement 47 19 34 0 0 0 0 10
2022 Information management 15 45 20 19 0 0 0 20
2022 Information technology 30 43 13 8 4 2 0 55
2022 Policy 21 34 19 11 16 0 0 85
2022 Project management 36 27 20 9 7 0 1 100
2022 Other services to the public 39 37 14 8 2 0 0 45
2022 None of the above 32 23 16 22 7 0 0 60
2020 Client contact centre 50 29 0 10 0 5 6 20
2020 Federal regulators 33 23 30 11 3 0 0 40
2020 Compliance, inspection and enforcement 28 34 20 11 5 2 0 60
2020 Communications or public affairs 43 25 21 9 2 0 0 55
2020 Access to information and privacy 46 26 16 5 5 2 0 45
2020 Science and technology 45 3 24 16 8 0 4 25
2020 Legal services 49 26 13 9 3 0 0 85
2020 Administration and operations 45 32 12 6 4 0 1 175
2020 Human resources 57 16 16 6 4 0 0 45
2020 Financial management 51 28 16 5 0 0 0 60
2020 Information management 48 22 16 12 0 0 3 30
2020 Information technology 47 31 10 7 5 0 0 50
2020 Policy 25 23 23 12 16 0 0 60
2020 Project management 35 21 25 12 7 0 0 45
2020 Other services to the public 50 27 21 3 0 0 0 30
2020 None of the above 47 27 8 9 8 0 2 60
2019 Client contact centre 53 26 13 4 4 0 0 25
2019 Federal regulators 33 23 15 23 5 0 0 60
2019 Compliance, inspection and enforcement 36 32 14 8 8 0 2 50
2019 Communications or public affairs 38 32 17 6 7 0 0 45
2019 Access to information and privacy 49 24 15 12 0 0 0 35
2019 Science and technology 38 34 4 15 8 0 0 25
2019 Legal services 50 27 7 8 7 0 0 65
2019 Administration and operations 49 26 14 6 4 0 1 160
2019 Human resources 48 28 11 9 4 0 0 55
2019 Financial management 53 31 12 2 0 2 0 50
2019 Information management 43 28 10 15 0 0 3 25
2019 Information technology 43 34 8 8 4 2 0 50
2019 Policy 37 30 18 10 5 0 0 60
2019 Project management 34 36 18 6 3 0 3 35
2019 Other services to the public 64 27 5 4 0 0 0 20
2019 None of the above 31 32 16 7 8 4 2 55

Question 73j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 62 21 11 0 0 0 6 65 35 20
2024 Intelligence analysts 31 11 20 26 6 7 0 33 67 15
2024 Federal regulators 39 32 8 8 13 0 0 39 61 40
2024 Compliance, inspection and enforcement 41 12 17 14 14 0 1 42 58 55
2024 Communications or public affairs 73 10 10 1 4 2 0 74 26 65
2024 Access to information and privacy 63 13 4 8 9 0 2 65 35 35
2024 Security 43 17 24 10 7 0 0 43 57 10
2024 Science and technology 44 16 22 10 7 0 0 44 56 25
2024 Legal services 50 30 9 7 1 1 1 51 49 70
2024 Administration and operations 57 18 8 4 8 1 5 61 39 175
2024 Human resources 57 22 9 4 5 2 1 58 42 75
2024 Financial management 59 21 11 2 4 0 2 60 40 85
2024 Information management 30 30 28 12 0 0 0 30 70 15
2024 Information technology 68 16 9 5 3 0 0 68 32 50
2024 Evaluation 33 34 9 8 8 0 9 36 64 10
2024 Data sciences 49 34 10 0 7 0 0 49 51 10
2024 Policy 46 29 6 11 9 0 0 46 54 90
2024 Project management 56 18 18 5 4 0 0 56 44 75
2024 Other services to the public 51 22 12 7 5 0 3 53 47 40
2024 None of the above 49 20 15 4 5 0 7 53 47 80
2022 Client contact centre 49 24 23 3 0 0 0 25
2022 Federal regulators 50 12 9 12 11 0 6 35
2022 Compliance, inspection and enforcement 43 29 11 5 9 0 3 60
2022 Communications or public affairs 63 13 12 5 4 0 3 65
2022 Access to information and privacy 65 17 5 10 3 0 0 40
2022 Science and technology 54 35 3 8 0 0 0 20
2022 Legal services 57 18 13 3 9 0 0 65
2022 Administration and operations 61 22 7 3 4 0 2 170
2022 Human resources 51 27 16 3 3 0 0 60
2022 Financial management 64 14 9 6 7 0 0 65
2022 Procurement 43 38 8 11 0 0 0 10
2022 Information management 36 37 14 9 3 0 0 20
2022 Information technology 54 29 5 3 6 2 0 55
2022 Policy 57 19 13 3 8 0 1 85
2022 Project management 53 18 16 8 3 1 2 100
2022 Other services to the public 61 20 4 9 4 0 2 45
2022 None of the above 48 22 18 6 4 0 1 60
2020 Client contact centre 61 14 10 5 0 5 6 20
2020 Federal regulators 41 25 3 21 11 0 0 40
2020 Compliance, inspection and enforcement 50 27 5 12 5 2 0 60
2020 Communications or public affairs 55 25 13 2 5 0 0 55
2020 Access to information and privacy 66 8 5 12 10 0 0 40
2020 Science and technology 49 30 8 8 4 0 0 25
2020 Legal services 57 22 13 6 2 0 0 85
2020 Administration and operations 60 24 9 4 3 0 1 175
2020 Human resources 66 15 8 6 4 0 0 50
2020 Financial management 59 19 12 8 2 0 0 60
2020 Information management 49 28 10 7 0 3 3 30
2020 Information technology 63 32 0 3 2 0 0 50
2020 Policy 49 25 11 5 10 0 0 60
2020 Project management 58 28 2 9 3 0 0 45
2020 Other services to the public 66 27 7 0 0 0 0 30
2020 None of the above 56 19 15 0 8 0 2 60
2019 Client contact centre 60 24 8 8 0 0 0 25
2019 Federal regulators 43 32 13 5 6 0 1 60
2019 Compliance, inspection and enforcement 51 23 10 6 8 0 2 50
2019 Communications or public affairs 50 28 7 6 7 2 0 45
2019 Access to information and privacy 55 18 9 12 3 3 0 35
2019 Science and technology 53 19 20 0 8 0 0 25
2019 Legal services 64 20 10 3 3 0 0 65
2019 Administration and operations 53 21 13 8 5 0 0 160
2019 Human resources 64 23 9 2 2 0 0 55
2019 Financial management 66 22 7 2 0 0 2 50
2019 Information management 64 17 7 8 4 0 0 25
2019 Information technology 50 28 10 10 0 2 0 50
2019 Policy 65 19 10 4 3 0 0 60
2019 Project management 63 18 12 0 4 0 3 35
2019 Other services to the public 83 9 0 8 0 0 0 20
2019 None of the above 37 24 14 7 11 4 2 55

Question 73k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 44 51 5 0 0 0 0 44 56 20
2024 Intelligence analysts 20 5 6 34 28 7 0 22 78 15
2024 Federal regulators 52 27 11 0 7 0 3 53 47 40
2024 Compliance, inspection and enforcement 49 22 10 7 10 0 1 49 51 55
2024 Communications or public affairs 56 29 11 2 2 2 0 57 43 65
2024 Access to information and privacy 61 27 0 3 9 0 0 61 39 35
2024 Security 59 24 0 17 0 0 0 59 41 10
2024 Science and technology 31 44 22 0 4 0 0 31 69 25
2024 Legal services 58 28 5 4 1 1 2 60 40 70
2024 Administration and operations 55 25 7 3 4 1 5 59 41 175
2024 Human resources 58 27 6 4 6 0 0 58 42 75
2024 Financial management 58 26 8 1 5 0 2 59 41 85
2024 Information management 44 37 7 12 0 0 0 44 56 15
2024 Information technology 69 18 10 2 0 2 0 70 30 50
2024 Evaluation 60 14 10 8 0 0 9 66 34 10
2024 Data sciences 42 31 10 9 7 0 0 42 58 10
2024 Policy 48 29 10 9 4 0 0 48 52 90
2024 Project management 46 30 14 6 4 0 0 46 54 75
2024 Other services to the public 44 19 17 10 0 3 6 48 52 40
2024 None of the above 57 18 11 1 7 0 6 60 40 80
2022 Client contact centre 50 25 22 3 0 0 0 25
2022 Federal regulators 43 33 0 11 10 0 3 35
2022 Compliance, inspection and enforcement 34 36 22 0 6 0 1 60
2022 Communications or public affairs 55 22 9 6 4 0 3 65
2022 Access to information and privacy 45 30 17 8 0 0 0 40
2022 Science and technology 52 19 14 8 4 0 4 20
2022 Legal services 48 32 9 4 7 0 0 70
2022 Administration and operations 56 25 10 2 5 0 2 170
2022 Human resources 56 22 8 7 3 0 4 60
2022 Financial management 42 29 19 5 4 0 0 65
2022 Procurement 47 25 16 11 0 0 0 10
2022 Information management 44 11 17 2 19 0 6 20
2022 Information technology 60 22 9 5 4 0 0 55
2022 Policy 45 27 9 11 7 0 1 85
2022 Project management 50 21 19 6 4 1 0 105
2022 Other services to the public 35 37 20 5 3 0 0 45
2022 None of the above 36 36 15 6 5 2 0 60
2020 Client contact centre 15 51 19 15 0 0 0 20
2020 Federal regulators 29 38 18 7 8 0 0 40
2020 Compliance, inspection and enforcement 34 27 17 8 12 2 0 60
2020 Communications or public affairs 26 38 23 9 4 0 0 55
2020 Access to information and privacy 31 21 28 12 9 0 0 45
2020 Science and technology 20 30 27 23 0 0 0 25
2020 Legal services 25 34 25 14 1 0 0 85
2020 Administration and operations 37 25 21 11 4 0 1 175
2020 Human resources 44 31 12 6 6 0 0 50
2020 Financial management 47 21 23 6 2 0 0 60
2020 Information management 25 48 21 3 3 0 0 30
2020 Information technology 45 38 12 0 3 2 0 50
2020 Policy 26 24 29 9 13 0 0 60
2020 Project management 41 30 13 4 9 0 2 45
2020 Other services to the public 46 35 13 7 0 0 0 30
2020 None of the above 33 32 18 12 5 0 0 60

Question 73l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 62 22 10 6 0 0 0 62 38 20
2024 Intelligence analysts 17 33 24 13 6 7 0 19 81 15
2024 Federal regulators 51 28 7 11 0 0 3 52 48 40
2024 Compliance, inspection and enforcement 45 26 16 11 3 0 0 45 55 55
2024 Communications or public affairs 43 31 16 6 5 0 0 43 57 65
2024 Access to information and privacy 41 26 19 5 9 0 0 41 59 35
2024 Security 47 26 8 11 8 0 0 47 53 10
2024 Science and technology 36 38 22 4 0 0 0 36 64 25
2024 Legal services 52 35 8 1 0 2 1 54 46 70
2024 Administration and operations 45 26 13 5 5 1 6 49 51 175
2024 Human resources 38 31 14 13 4 0 0 38 62 75
2024 Financial management 42 20 20 13 5 1 0 42 58 85
2024 Information management 43 32 13 0 12 0 0 43 57 15
2024 Information technology 31 49 14 0 6 0 0 31 69 50
2024 Evaluation 43 23 15 0 9 0 9 48 52 10
2024 Data sciences 42 33 18 0 7 0 0 42 58 10
2024 Policy 35 32 17 6 8 1 0 35 65 90
2024 Project management 22 39 20 10 9 1 0 22 78 75
2024 Other services to the public 26 47 16 2 3 0 6 28 72 40
2024 None of the above 47 31 11 4 5 0 4 48 52 80
2022 Client contact centre 35 38 20 5 3 0 0 25
2022 Federal regulators 47 31 12 6 3 0 0 35
2022 Compliance, inspection and enforcement 38 38 9 11 2 0 1 60
2022 Communications or public affairs 38 35 13 12 3 0 0 65
2022 Access to information and privacy 51 31 12 0 6 0 0 40
2022 Science and technology 45 23 12 11 5 0 4 20
2022 Legal services 42 41 7 9 1 0 0 70
2022 Administration and operations 41 30 13 8 5 0 2 165
2022 Human resources 40 19 17 11 12 0 2 60
2022 Financial management 36 29 16 13 6 0 0 65
2022 Procurement 38 32 19 11 0 0 0 10
2022 Information management 16 64 12 7 0 0 0 20
2022 Information technology 46 33 6 9 2 4 0 55
2022 Policy 38 27 17 14 4 0 0 85
2022 Project management 32 32 17 12 6 1 0 105
2022 Other services to the public 49 22 18 7 4 0 0 45
2022 None of the above 44 27 17 7 3 3 0 60
2020 Client contact centre 45 41 9 0 0 5 0 20
2020 Federal regulators 27 42 16 10 5 0 0 40
2020 Compliance, inspection and enforcement 41 25 22 5 5 2 0 60
2020 Communications or public affairs 38 29 22 11 0 0 0 55
2020 Access to information and privacy 39 26 19 7 9 0 0 45
2020 Science and technology 35 27 34 0 4 0 0 25
2020 Legal services 54 27 14 2 0 2 0 85
2020 Administration and operations 41 31 18 4 5 0 1 175
2020 Human resources 34 30 25 8 2 0 0 45
2020 Financial management 40 30 23 3 3 0 0 60
2020 Information management 35 40 17 6 0 0 3 30
2020 Information technology 41 43 9 0 5 0 2 50
2020 Policy 33 33 16 13 5 0 0 60
2020 Project management 23 47 18 8 2 2 0 45
2020 Other services to the public 48 32 17 4 0 0 0 30
2020 None of the above 42 34 13 7 2 0 2 60
2019 Client contact centre 46 34 15 4 0 0 0 25
2019 Federal regulators 51 26 16 5 2 0 0 60
2019 Compliance, inspection and enforcement 53 33 10 2 3 0 0 50
2019 Communications or public affairs 54 27 11 4 2 0 3 45
2019 Access to information and privacy 57 12 15 9 6 0 0 30
2019 Science and technology 44 42 11 0 4 0 0 25
2019 Legal services 65 20 8 4 1 1 0 65
2019 Administration and operations 50 25 17 4 4 0 0 160
2019 Human resources 47 28 17 4 4 0 0 55
2019 Financial management 56 28 8 7 0 0 2 50
2019 Information management 40 36 16 8 0 0 0 25
2019 Information technology 55 26 13 4 2 0 0 50
2019 Policy 44 25 24 3 2 2 0 60
2019 Project management 41 33 19 0 4 0 3 30
2019 Other services to the public 42 49 4 4 0 0 0 20
2019 None of the above 50 27 13 2 4 4 0 55

Question 73m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 38 13 0 0 0 7 45 55 20
2024 Intelligence analysts 53 11 11 5 7 7 6 61 39 15
2024 Federal regulators 60 14 13 7 0 0 6 64 36 40
2024 Compliance, inspection and enforcement 53 30 6 2 7 0 2 54 46 55
2024 Communications or public affairs 66 12 4 1 15 0 2 67 33 65
2024 Access to information and privacy 77 3 11 5 3 0 0 77 23 35
2024 Security 68 8 0 16 8 0 0 68 32 10
2024 Science and technology 62 13 16 8 0 0 0 62 38 25
2024 Legal services 63 21 7 5 1 0 3 65 35 70
2024 Administration and operations 60 17 8 3 5 1 6 64 36 175
2024 Human resources 66 21 3 5 3 0 1 67 33 75
2024 Financial management 61 14 7 8 8 1 0 62 38 85
2024 Information management 46 33 21 0 0 0 0 46 54 15
2024 Information technology 67 10 11 8 5 0 0 67 33 50
2024 Evaluation 55 20 15 0 0 0 9 61 39 10
2024 Data sciences 26 17 16 22 10 0 8 28 72 10
2024 Policy 46 25 14 5 7 1 1 48 52 90
2024 Project management 42 19 17 7 7 2 6 46 54 75
2024 Other services to the public 56 19 5 11 2 0 6 60 40 40
2024 None of the above 57 13 6 8 11 0 5 60 40 80
2022 Client contact centre 48 20 32 0 0 0 0 25
2022 Federal regulators 56 21 11 6 3 0 3 35
2022 Compliance, inspection and enforcement 67 15 10 1 3 1 3 60
2022 Communications or public affairs 76 13 4 3 0 0 3 60
2022 Access to information and privacy 77 17 6 0 0 0 0 35
2022 Science and technology 68 13 11 4 0 0 4 20
2022 Legal services 59 19 6 6 5 1 3 70
2022 Administration and operations 68 17 7 3 2 2 2 170
2022 Human resources 63 13 7 0 6 2 9 60
2022 Financial management 62 22 7 8 0 0 1 65
2022 Procurement 92 0 8 0 0 0 0 10
2022 Information management 60 19 14 0 6 0 0 20
2022 Information technology 70 18 6 3 3 0 0 55
2022 Policy 57 23 5 6 5 1 3 85
2022 Project management 58 18 14 4 1 2 3 105
2022 Other services to the public 61 22 10 2 4 0 0 45
2022 None of the above 66 21 6 1 2 0 4 60
2020 Client contact centre 44 42 10 5 0 0 0 20
2020 Federal regulators 55 21 22 0 3 0 0 40
2020 Compliance, inspection and enforcement 54 25 7 9 3 2 0 55
2020 Communications or public affairs 43 36 17 4 0 0 0 55
2020 Access to information and privacy 51 21 12 7 7 0 2 45
2020 Science and technology 63 29 4 0 4 0 0 25
2020 Legal services 43 32 17 5 1 0 2 85
2020 Administration and operations 56 25 13 4 2 0 0 175
2020 Human resources 70 19 6 0 2 0 2 50
2020 Financial management 74 15 6 2 2 0 2 60
2020 Information management 55 22 13 7 0 3 0 30
2020 Information technology 66 25 5 4 0 0 0 50
2020 Policy 47 22 22 3 3 0 3 60
2020 Project management 66 9 15 7 0 0 2 45
2020 Other services to the public 69 18 10 3 0 0 0 30
2020 None of the above 54 27 16 1 1 0 0 60
2019 Client contact centre 71 19 0 4 5 0 0 25
2019 Federal regulators 59 24 16 2 0 0 0 60
2019 Compliance, inspection and enforcement 72 12 9 4 2 0 2 50
2019 Communications or public affairs 64 22 8 0 4 0 3 45
2019 Access to information and privacy 73 6 12 0 9 0 0 35
2019 Science and technology 57 28 8 4 5 0 0 25
2019 Legal services 67 21 9 0 1 0 1 65
2019 Administration and operations 69 14 7 6 2 0 1 160
2019 Human resources 76 15 3 5 0 0 0 55
2019 Financial management 86 4 6 2 0 0 2 50
2019 Information management 60 15 15 7 0 0 3 25
2019 Information technology 75 15 6 2 2 0 0 50
2019 Policy 53 25 17 0 3 2 0 60
2019 Project management 63 21 3 0 7 0 6 35
2019 Other services to the public 68 32 0 0 0 0 0 20
2019 None of the above 64 20 9 3 2 2 0 55

Question 73n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 29 0 0 7 0 13 59 41 15
2024 Intelligence analysts 69 12 12 0 0 7 0 75 25 15
2024 Federal regulators 50 36 8 6 0 0 0 50 50 40
2024 Compliance, inspection and enforcement 45 42 12 0 2 0 0 45 55 55
2024 Communications or public affairs 66 17 14 3 0 0 0 66 34 65
2024 Access to information and privacy 69 14 10 0 6 0 0 69 31 35
2024 Security 66 25 0 10 0 0 0 66 34 10
2024 Science and technology 47 29 13 11 0 0 0 47 53 25
2024 Legal services 54 36 7 2 1 0 0 54 46 70
2024 Administration and operations 59 24 10 3 2 1 2 61 39 175
2024 Human resources 60 34 5 2 0 0 0 60 40 75
2024 Financial management 62 26 2 7 2 0 0 62 38 85
2024 Information management 62 18 20 0 0 0 0 62 38 15
2024 Information technology 88 5 5 2 0 0 0 88 12 50
2024 Evaluation 50 24 16 0 0 0 9 55 45 10
2024 Data sciences 42 34 16 8 0 0 0 42 58 10
2024 Policy 43 29 14 4 8 1 0 44 56 90
2024 Project management 53 22 10 4 8 0 4 55 45 75
2024 Other services to the public 56 25 16 0 0 0 3 58 42 40
2024 None of the above 54 20 10 7 6 0 4 56 44 80
2022 Client contact centre 59 14 25 3 0 0 0 25
2022 Federal regulators 58 24 15 0 3 0 0 35
2022 Compliance, inspection and enforcement 41 39 13 4 2 0 1 55
2022 Communications or public affairs 63 25 8 0 0 0 3 65
2022 Access to information and privacy 61 31 6 0 3 0 0 40
2022 Science and technology 51 22 10 7 10 0 0 20
2022 Legal services 60 18 12 7 2 0 0 70
2022 Administration and operations 58 32 3 2 2 0 3 170
2022 Human resources 58 22 7 8 3 0 2 60
2022 Financial management 57 30 6 7 0 0 0 65
2022 Procurement 83 10 8 0 0 0 0 10
2022 Information management 62 29 8 0 0 0 0 20
2022 Information technology 67 16 4 4 5 2 2 55
2022 Policy 53 26 6 8 6 0 0 85
2022 Project management 55 29 11 1 3 0 1 105
2022 Other services to the public 59 25 13 2 2 0 0 45
2022 None of the above 50 26 16 6 1 0 1 60
2020 Client contact centre 37 42 10 5 6 0 0 20
2020 Federal regulators 39 35 13 7 5 0 0 40
2020 Compliance, inspection and enforcement 33 40 13 5 7 2 0 60
2020 Communications or public affairs 31 41 19 7 2 0 0 55
2020 Access to information and privacy 53 26 14 5 2 0 0 40
2020 Science and technology 31 45 20 0 4 0 0 25
2020 Legal services 38 38 20 3 1 0 0 85
2020 Administration and operations 46 38 11 4 1 0 1 175
2020 Human resources 51 39 6 4 0 0 0 50
2020 Financial management 51 29 13 3 2 0 1 60
2020 Information management 56 26 11 3 0 0 3 30
2020 Information technology 68 28 4 0 0 0 0 50
2020 Policy 27 52 15 3 2 0 2 60
2020 Project management 38 34 16 7 5 0 0 45
2020 Other services to the public 58 29 10 4 0 0 0 30
2020 None of the above 43 28 15 5 9 0 0 60

Question 73o. Overall, to what extent do the following factors cause you work-related stress? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 82 18 0 0 0 0 0 82 18 20
2024 Intelligence analysts 67 0 0 13 0 7 13 84 16 15
2024 Federal regulators 78 5 4 0 0 3 11 90 10 40
2024 Compliance, inspection and enforcement 81 7 3 0 5 2 3 85 15 55
2024 Communications or public affairs 84 5 0 1 3 2 5 90 10 65
2024 Access to information and privacy 85 7 0 0 3 0 5 89 11 35
2024 Security 72 10 0 10 8 0 0 72 28 10
2024 Science and technology 79 3 8 4 0 0 5 84 16 25
2024 Legal services 81 5 2 0 2 4 6 90 10 70
2024 Administration and operations 79 6 2 0 2 2 10 89 11 175
2024 Human resources 81 14 2 0 0 0 3 84 16 75
2024 Financial management 77 8 2 2 1 1 9 85 15 85
2024 Information management 67 27 0 0 0 0 6 72 28 15
2024 Information technology 86 4 0 2 0 4 3 93 7 50
2024 Evaluation 76 15 0 0 0 0 9 83 17 10
2024 Data sciences 68 8 0 0 7 0 17 82 18 10
2024 Policy 74 7 5 0 4 1 8 82 18 90
2024 Project management 72 10 3 2 2 4 8 82 18 75
2024 Other services to the public 86 3 0 0 0 3 8 97 3 40
2024 None of the above 75 8 4 0 2 0 12 85 15 80

Question 73p. Overall, to what extent do the following factors cause you work-related stress? Accommodation issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 83 12 5 0 0 0 0 83 17 20
2024 Intelligence analysts 62 11 0 7 0 7 13 78 22 15
2024 Federal regulators 64 11 14 0 0 3 8 72 28 40
2024 Compliance, inspection and enforcement 73 9 5 2 6 2 3 77 23 55
2024 Communications or public affairs 73 11 1 4 1 3 5 80 20 65
2024 Access to information and privacy 78 9 3 2 3 0 5 82 18 35
2024 Security 72 10 0 10 8 0 0 72 28 10
2024 Science and technology 69 17 0 4 0 4 5 76 24 25
2024 Legal services 74 11 6 0 1 4 5 80 20 70
2024 Administration and operations 73 10 4 0 4 1 7 79 21 175
2024 Human resources 78 14 3 0 2 0 3 81 19 75
2024 Financial management 78 6 7 4 1 0 4 81 19 85
2024 Information management 55 41 5 0 0 0 0 55 45 15
2024 Information technology 79 7 5 4 2 2 1 82 18 50
2024 Evaluation 91 0 0 0 0 0 9 100 0 10
2024 Data sciences 60 8 8 0 7 0 17 72 28 10
2024 Policy 69 10 6 3 3 2 7 76 24 90
2024 Project management 68 10 7 4 1 4 6 76 24 75
2024 Other services to the public 79 5 2 3 0 3 8 88 12 40
2024 None of the above 70 10 4 1 4 0 11 78 22 80

Question 73q. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 80 14 0 0 0 0 6 85 15 20
2024 Intelligence analysts 53 0 0 27 0 7 13 66 34 15
2024 Federal regulators 69 9 11 3 5 0 2 71 29 35
2024 Compliance, inspection and enforcement 69 10 4 5 11 0 1 70 30 55
2024 Communications or public affairs 80 6 3 0 2 6 4 89 11 65
2024 Access to information and privacy 90 3 3 0 3 0 2 92 8 35
2024 Security 84 8 8 0 0 0 0 84 16 10
2024 Science and technology 64 12 21 3 0 0 0 64 36 25
2024 Legal services 86 1 0 3 2 3 5 94 6 70
2024 Administration and operations 77 5 2 4 4 1 7 83 17 175
2024 Human resources 84 9 2 1 3 0 1 85 15 75
2024 Financial management 83 6 7 0 1 2 0 85 15 85
2024 Information management 88 0 12 0 0 0 0 88 12 15
2024 Information technology 85 6 2 2 0 4 1 89 11 50
2024 Evaluation 70 8 14 0 0 0 9 77 23 10
2024 Data sciences 86 0 7 0 7 0 0 86 14 10
2024 Policy 70 10 4 3 8 1 4 74 26 90
2024 Project management 68 9 4 6 3 5 5 76 24 75
2024 Other services to the public 66 11 8 2 5 3 5 72 28 40
2024 None of the above 75 9 2 0 2 0 11 85 15 80
2022 Client contact centre 84 11 4 0 0 0 0 25
2022 Federal regulators 61 13 11 9 6 0 0 35
2022 Compliance, inspection and enforcement 76 12 3 6 4 0 0 60
2022 Communications or public affairs 86 7 0 3 0 1 3 65
2022 Access to information and privacy 90 3 0 0 5 0 3 40
2022 Science and technology 63 24 0 5 0 0 8 20
2022 Legal services 78 9 8 0 1 3 1 70
2022 Administration and operations 80 7 4 1 2 1 5 170
2022 Human resources 89 7 2 0 2 0 1 60
2022 Financial management 77 14 1 4 3 0 1 65
2022 Procurement 93 0 0 0 0 0 7 10
2022 Information management 100 0 0 0 0 0 0 20
2022 Information technology 81 11 0 1 2 4 1 55
2022 Policy 83 4 1 3 4 2 3 85
2022 Project management 80 4 8 0 2 2 4 105
2022 Other services to the public 75 9 8 2 0 0 5 45
2022 None of the above 76 8 10 0 1 2 3 60
2020 Client contact centre 86 4 0 0 0 0 10 20
2020 Federal regulators 62 5 16 3 8 3 3 40
2020 Compliance, inspection and enforcement 76 11 2 3 2 3 4 60
2020 Communications or public affairs 84 4 0 6 0 0 7 55
2020 Access to information and privacy 77 5 2 7 2 0 7 45
2020 Science and technology 75 4 8 0 8 0 4 25
2020 Legal services 88 8 1 1 0 0 1 85
2020 Administration and operations 85 7 4 1 2 1 1 170
2020 Human resources 88 6 4 2 0 0 0 50
2020 Financial management 81 6 2 2 2 0 7 60
2020 Information management 83 10 4 0 0 0 3 30
2020 Information technology 89 9 0 0 2 0 0 50
2020 Policy 67 8 5 7 5 6 2 60
2020 Project management 70 14 9 0 2 0 5 45
2020 Other services to the public 86 7 0 4 0 3 0 30
2020 None of the above 83 6 3 2 3 1 2 60
2019 Client contact centre 74 8 4 0 8 0 6 25
2019 Federal regulators 69 10 8 7 4 0 3 60
2019 Compliance, inspection and enforcement 82 4 9 2 4 0 0 50
2019 Communications or public affairs 80 9 4 0 2 2 2 45
2019 Access to information and privacy 91 3 3 0 3 0 0 35
2019 Science and technology 69 8 4 8 8 3 0 25
2019 Legal services 87 6 1 0 1 1 3 65
2019 Administration and operations 72 14 5 4 3 1 2 160
2019 Human resources 85 5 5 2 2 0 0 55
2019 Financial management 88 5 0 0 0 4 4 50
2019 Information management 78 3 7 4 3 3 0 25
2019 Information technology 79 8 4 5 2 0 2 50
2019 Policy 82 3 5 5 0 0 5 60
2019 Project management 69 18 3 3 4 0 3 35
2019 Other services to the public 77 9 9 5 0 0 0 20
2019 None of the above 69 9 8 0 10 4 0 55

Question 73r. Overall, to what extent do the following factors cause you work-related stress? Issues with my co-worker(s)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 72 28 0 0 0 0 0 72 28 20
2024 Intelligence analysts 48 0 26 12 0 7 8 56 44 15
2024 Federal regulators 53 30 3 0 8 3 3 57 43 40
2024 Compliance, inspection and enforcement 51 30 6 8 5 0 0 51 49 55
2024 Communications or public affairs 65 17 9 3 4 0 1 66 34 65
2024 Access to information and privacy 84 5 5 0 3 0 2 86 14 35
2024 Security 48 22 22 0 7 0 0 48 52 10
2024 Science and technology 49 27 24 0 0 0 0 49 51 25
2024 Legal services 72 17 3 3 1 0 3 75 25 70
2024 Administration and operations 64 19 6 1 3 1 6 69 31 175
2024 Human resources 64 26 6 0 3 0 0 64 36 75
2024 Financial management 69 22 1 3 0 2 2 72 28 85
2024 Information management 61 25 7 6 0 0 0 61 39 15
2024 Information technology 80 11 4 0 1 2 2 84 16 50
2024 Evaluation 54 14 14 10 0 0 9 59 41 10
2024 Data sciences 50 40 10 0 0 0 0 50 50 10
2024 Policy 59 23 9 4 3 0 1 59 41 90
2024 Project management 66 20 2 4 3 1 4 70 30 75
2024 Other services to the public 65 22 3 2 2 0 6 68 32 40
2024 None of the above 63 13 3 8 5 0 7 68 32 80
2022 Client contact centre 68 25 7 0 0 0 0 25
2022 Federal regulators 53 25 11 6 5 0 0 35
2022 Compliance, inspection and enforcement 74 20 4 1 0 0 1 60
2022 Communications or public affairs 75 20 3 0 0 0 3 65
2022 Access to information and privacy 71 16 8 0 3 0 2 40
2022 Science and technology 47 32 14 4 0 0 4 20
2022 Legal services 71 15 9 5 0 0 0 70
2022 Administration and operations 66 21 7 1 1 0 4 170
2022 Human resources 75 20 0 2 1 0 2 60
2022 Financial management 66 25 4 2 2 0 0 65
2022 Procurement 80 9 11 0 0 0 0 10
2022 Information management 65 23 9 0 3 0 0 20
2022 Information technology 77 14 0 5 1 2 2 55
2022 Policy 63 28 5 0 2 0 2 85
2022 Project management 67 18 6 4 3 2 0 105
2022 Other services to the public 67 25 8 0 0 0 0 45
2022 None of the above 54 26 9 7 1 2 0 60
2020 Client contact centre 77 19 0 0 0 0 4 20
2020 Federal regulators 52 32 2 11 3 0 0 40
2020 Compliance, inspection and enforcement 67 15 9 2 2 2 4 55
2020 Communications or public affairs 75 11 12 0 2 0 0 55
2020 Access to information and privacy 79 7 2 2 2 0 7 45
2020 Science and technology 56 28 12 0 0 0 4 25
2020 Legal services 66 26 6 2 0 0 0 85
2020 Administration and operations 79 10 7 1 2 0 1 170
2020 Human resources 81 11 6 2 0 0 0 50
2020 Financial management 61 28 2 5 4 0 1 60
2020 Information management 71 16 6 4 0 0 3 30
2020 Information technology 74 19 4 4 0 0 0 50
2020 Policy 63 23 6 3 2 2 2 60
2020 Project management 78 15 5 0 2 0 0 40
2020 Other services to the public 68 25 3 4 0 0 0 30
2020 None of the above 73 18 4 2 0 0 3 60
2019 Client contact centre 61 18 17 0 4 0 0 25
2019 Federal regulators 54 30 9 5 2 0 0 60
2019 Compliance, inspection and enforcement 72 19 7 2 0 0 0 45
2019 Communications or public affairs 53 30 4 8 2 0 2 45
2019 Access to information and privacy 76 21 3 0 0 0 0 35
2019 Science and technology 38 36 18 4 4 0 0 25
2019 Legal services 69 21 8 0 1 0 1 65
2019 Administration and operations 60 27 9 3 1 0 1 160
2019 Human resources 72 12 13 4 0 0 0 55
2019 Financial management 61 25 12 2 0 0 0 50
2019 Information management 46 32 19 0 0 3 0 25
2019 Information technology 63 17 13 0 8 0 0 50
2019 Policy 60 26 4 3 3 2 2 60
2019 Project management 62 18 3 9 7 0 0 30
2019 Other services to the public 68 23 5 4 0 0 0 20
2019 None of the above 57 20 8 9 3 2 0 55

Question 73s. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) with authority over me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 24 0 0 0 0 6 74 26 20
2024 Intelligence analysts 24 10 6 23 22 7 8 28 72 15
2024 Federal regulators 47 16 10 14 6 0 8 51 49 40
2024 Compliance, inspection and enforcement 44 20 12 5 18 0 1 44 56 55
2024 Communications or public affairs 70 18 5 4 1 0 1 71 29 65
2024 Access to information and privacy 73 6 11 0 3 4 2 78 22 35
2024 Security 59 23 8 10 0 0 0 59 41 10
2024 Science and technology 52 18 17 13 0 0 0 52 48 25
2024 Legal services 70 13 8 2 3 0 4 73 27 70
2024 Administration and operations 69 11 4 3 9 1 4 73 27 175
2024 Human resources 72 20 2 1 5 0 0 72 28 75
2024 Financial management 73 14 6 2 1 2 2 76 24 85
2024 Information management 81 19 0 0 0 0 0 81 19 15
2024 Information technology 86 5 3 2 0 2 2 89 11 50
2024 Evaluation 53 14 17 0 8 0 9 58 42 10
2024 Data sciences 40 38 7 8 7 0 0 40 60 10
2024 Policy 63 14 9 4 10 0 0 63 37 90
2024 Project management 65 18 4 2 6 3 1 68 32 75
2024 Other services to the public 57 16 12 3 5 3 5 62 38 40
2024 None of the above 61 16 8 7 1 0 7 66 34 80
2022 Client contact centre 70 26 0 0 3 0 0 25
2022 Federal regulators 63 5 7 6 13 0 5 35
2022 Compliance, inspection and enforcement 64 15 7 2 11 0 0 60
2022 Communications or public affairs 72 14 3 3 4 0 3 65
2022 Access to information and privacy 76 13 3 3 3 0 2 40
2022 Science and technology 68 14 5 12 0 0 0 20
2022 Legal services 76 11 9 0 3 0 0 70
2022 Administration and operations 72 13 6 3 2 0 3 165
2022 Human resources 73 20 5 0 2 0 0 60
2022 Financial management 73 16 5 2 4 0 0 65
2022 Procurement 89 0 11 0 0 0 0 10
2022 Information management 42 45 7 6 0 0 0 20
2022 Information technology 75 10 4 5 4 2 0 55
2022 Policy 54 28 6 6 4 0 2 85
2022 Project management 70 13 9 4 3 0 1 105
2022 Other services to the public 69 13 10 4 2 0 2 45
2022 None of the above 64 14 5 4 9 3 2 60
2020 Client contact centre 78 18 0 0 0 0 4 20
2020 Federal regulators 48 21 5 16 8 0 2 40
2020 Compliance, inspection and enforcement 63 17 0 7 5 2 6 60
2020 Communications or public affairs 78 10 8 2 2 0 0 55
2020 Access to information and privacy 75 7 2 7 2 0 7 45
2020 Science and technology 59 16 8 12 0 0 4 25
2020 Legal services 70 18 6 3 3 0 0 85
2020 Administration and operations 74 10 7 4 3 0 1 170
2020 Human resources 68 16 9 4 4 0 0 45
2020 Financial management 75 10 6 2 5 0 1 60
2020 Information management 62 22 3 7 0 3 3 30
2020 Information technology 81 7 5 5 2 0 0 50
2020 Policy 53 19 11 3 13 0 0 60
2020 Project management 64 14 15 5 2 0 0 40
2020 Other services to the public 82 0 11 3 4 0 0 30
2020 None of the above 68 12 5 6 5 0 5 60
2019 Client contact centre 76 15 0 4 4 0 0 25
2019 Federal regulators 60 17 6 9 7 0 0 55
2019 Compliance, inspection and enforcement 60 19 2 7 6 0 6 50
2019 Communications or public affairs 64 13 8 9 4 0 2 45
2019 Access to information and privacy 82 6 9 0 3 0 0 35
2019 Science and technology 58 17 12 0 13 0 0 25
2019 Legal services 69 14 6 6 4 0 1 65
2019 Administration and operations 63 19 10 2 5 0 1 160
2019 Human resources 81 8 7 2 2 0 0 55
2019 Financial management 73 16 4 4 0 0 4 50
2019 Information management 74 7 12 3 3 0 0 25
2019 Information technology 65 15 8 4 5 0 2 50
2019 Policy 67 19 5 5 2 2 2 60
2019 Project management 72 6 6 3 10 0 3 35
2019 Other services to the public 69 22 9 0 0 0 0 20
2019 None of the above 51 15 7 8 15 2 2 55

Question 73t. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) working for me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 69 18 0 0 0 0 13 80 20 20
2024 Intelligence analysts 44 0 0 15 5 7 30 68 32 15
2024 Federal regulators 44 18 3 5 5 3 22 59 41 40
2024 Compliance, inspection and enforcement 61 15 5 2 0 0 18 74 26 55
2024 Communications or public affairs 60 14 3 1 1 0 21 75 25 65
2024 Access to information and privacy 67 9 3 5 6 0 10 75 25 35
2024 Security 64 6 14 0 0 0 16 76 24 10
2024 Science and technology 54 4 5 0 17 0 20 67 33 25
2024 Legal services 69 7 4 0 0 2 18 86 14 70
2024 Administration and operations 64 8 5 1 0 1 22 83 17 175
2024 Human resources 69 13 5 0 0 0 13 79 21 75
2024 Financial management 65 15 2 3 0 1 15 77 23 85
2024 Information management 57 14 0 0 7 0 22 73 27 15
2024 Information technology 79 9 2 0 1 0 9 87 13 50
2024 Evaluation 77 14 0 0 0 0 9 84 16 10
2024 Data sciences 75 7 0 0 0 0 19 92 8 10
2024 Policy 62 9 4 3 1 0 22 79 21 90
2024 Project management 62 7 2 2 1 3 23 83 17 75
2024 Other services to the public 52 15 8 0 2 0 23 67 33 40
2024 None of the above 62 10 4 0 3 0 21 78 22 80
2022 Client contact centre 67 15 7 0 0 0 10 25
2022 Federal regulators 47 20 12 0 7 0 14 35
2022 Compliance, inspection and enforcement 64 9 4 2 0 0 22 60
2022 Communications or public affairs 74 10 1 0 0 0 14 65
2022 Access to information and privacy 73 5 6 3 0 0 14 40
2022 Science and technology 51 20 0 5 5 0 20 20
2022 Legal services 60 12 3 1 0 0 24 70
2022 Administration and operations 64 10 4 0 1 1 22 165
2022 Human resources 76 10 1 1 0 0 11 60
2022 Financial management 64 20 9 0 1 0 6 65
2022 Procurement 71 9 10 0 0 0 11 10
2022 Information management 68 2 12 0 3 0 14 20
2022 Information technology 68 8 3 2 0 2 17 55
2022 Policy 63 13 3 3 0 0 19 85
2022 Project management 67 8 2 1 1 0 21 105
2022 Other services to the public 48 14 2 2 0 0 34 45
2022 None of the above 61 14 8 1 4 0 13 60
2020 Client contact centre 77 4 5 0 0 0 13 20
2020 Federal regulators 44 26 7 13 5 0 5 40
2020 Compliance, inspection and enforcement 66 5 3 7 0 2 16 55
2020 Communications or public affairs 69 6 3 2 0 0 20 55
2020 Access to information and privacy 62 5 0 5 0 0 28 45
2020 Science and technology 65 20 4 0 0 0 11 25
2020 Legal services 64 12 7 0 0 0 17 85
2020 Administration and operations 66 8 3 3 0 0 19 175
2020 Human resources 68 8 6 0 0 0 18 50
2020 Financial management 59 10 10 4 0 0 17 60
2020 Information management 59 15 3 0 4 0 18 30
2020 Information technology 69 10 4 0 0 0 17 50
2020 Policy 65 15 2 0 0 0 18 60
2020 Project management 70 11 9 0 0 0 10 45
2020 Other services to the public 57 10 3 3 0 0 27 30
2020 None of the above 71 10 3 0 1 0 14 60
2019 Client contact centre 62 4 4 4 4 0 22 25
2019 Federal regulators 42 20 7 1 1 0 28 55
2019 Compliance, inspection and enforcement 61 8 6 0 0 0 24 50
2019 Communications or public affairs 52 18 2 0 2 0 25 45
2019 Access to information and privacy 69 9 0 0 0 0 22 35
2019 Science and technology 48 11 9 8 0 0 24 25
2019 Legal services 67 7 0 1 0 0 24 65
2019 Administration and operations 54 16 7 2 0 0 21 160
2019 Human resources 60 7 5 0 0 0 27 55
2019 Financial management 67 13 4 0 0 0 16 50
2019 Information management 45 17 10 0 4 0 22 25
2019 Information technology 57 7 4 4 2 0 25 50
2019 Policy 59 9 7 2 0 2 22 60
2019 Project management 69 3 6 0 7 0 15 35
2019 Other services to the public 54 19 10 0 0 0 17 20
2019 None of the above 57 15 2 4 0 2 20 55

Question 73u. Overall, to what extent do the following factors cause you work-related stress? Issues with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 72 22 6 0 0 0 0 72 28 15
2024 Intelligence analysts 58 21 13 0 0 8 0 63 37 15
2024 Federal regulators 65 23 6 3 0 0 3 67 33 40
2024 Compliance, inspection and enforcement 55 17 15 3 9 0 1 55 45 55
2024 Communications or public affairs 83 5 3 0 3 0 6 88 12 60
2024 Access to information and privacy 65 25 3 2 3 0 2 66 34 35
2024 Security 76 16 8 0 0 0 0 76 24 10
2024 Science and technology 52 27 22 0 0 0 0 52 48 25
2024 Legal services 67 13 7 0 1 0 12 76 24 70
2024 Administration and operations 71 12 5 1 1 1 9 79 21 170
2024 Human resources 78 18 4 1 0 0 0 78 22 75
2024 Financial management 81 9 4 0 1 1 4 85 15 85
2024 Information management 86 6 0 0 0 0 8 93 7 15
2024 Information technology 85 5 3 0 0 2 5 91 9 50
2024 Evaluation 64 26 0 0 0 0 9 71 29 10
2024 Data sciences 80 9 10 0 0 0 0 80 20 10
2024 Policy 76 12 7 1 3 0 1 77 23 90
2024 Project management 65 19 9 2 1 1 2 68 32 75
2024 Other services to the public 47 33 7 5 0 3 6 51 49 40
2024 None of the above 75 10 4 3 0 0 8 81 19 80
2022 Client contact centre 61 27 3 9 0 0 0 25
2022 Federal regulators 72 19 0 0 3 0 6 35
2022 Compliance, inspection and enforcement 70 17 7 1 4 0 1 60
2022 Communications or public affairs 78 14 3 0 0 0 5 60
2022 Access to information and privacy 43 44 10 0 0 0 2 40
2022 Science and technology 54 18 19 5 0 0 4 20
2022 Legal services 70 12 2 2 1 0 12 70
2022 Administration and operations 71 19 6 1 1 0 3 165
2022 Human resources 82 10 1 0 1 0 5 60
2022 Financial management 84 11 1 2 0 0 1 65
2022 Procurement 100 0 0 0 0 0 0 10
2022 Information management 82 8 3 0 0 0 7 20
2022 Information technology 77 10 2 5 3 2 2 55
2022 Policy 74 14 5 1 1 1 4 85
2022 Project management 74 15 6 1 0 0 5 100
2022 Other services to the public 56 26 11 2 0 0 4 45
2022 None of the above 58 17 13 4 4 0 4 60
2020 Client contact centre 86 4 5 0 0 0 4 20
2020 Federal regulators 52 34 11 3 0 0 0 40
2020 Compliance, inspection and enforcement 61 27 5 3 0 2 2 60
2020 Communications or public affairs 82 8 3 0 4 0 2 55
2020 Access to information and privacy 36 26 17 12 5 0 5 40
2020 Science and technology 62 23 11 0 0 0 4 25
2020 Legal services 71 18 6 2 0 0 2 85
2020 Administration and operations 75 14 6 2 2 0 1 175
2020 Human resources 80 9 4 0 2 0 4 50
2020 Financial management 79 10 9 0 0 0 3 60
2020 Information management 71 16 0 7 0 0 6 30
2020 Information technology 78 16 2 0 0 0 4 50
2020 Policy 64 24 3 0 3 0 6 60
2020 Project management 57 22 19 2 0 0 0 45
2020 Other services to the public 64 29 7 0 0 0 0 30
2020 None of the above 73 16 10 0 0 0 1 60
2019 Client contact centre 60 4 22 0 14 0 0 25
2019 Federal regulators 58 35 2 1 0 0 4 55
2019 Compliance, inspection and enforcement 66 24 6 0 2 0 2 50
2019 Communications or public affairs 70 17 2 0 0 0 11 45
2019 Access to information and privacy 55 21 15 3 6 0 0 35
2019 Science and technology 78 15 3 4 0 0 0 25
2019 Legal services 75 11 0 3 0 0 12 65
2019 Administration and operations 74 15 7 1 1 0 3 160
2019 Human resources 87 10 3 0 0 0 0 55
2019 Financial management 82 14 2 0 0 0 2 50
2019 Information management 77 12 8 0 0 0 4 25
2019 Information technology 88 10 2 0 0 0 0 50
2019 Policy 71 14 10 0 0 0 5 60
2019 Project management 79 15 0 3 0 0 3 35
2019 Other services to the public 55 36 4 0 0 5 0 20
2019 None of the above 63 17 2 5 2 2 8 55

Question 73v. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 88 6 0 0 0 0 6 94 6 20
2024 Intelligence analysts 53 5 11 0 11 7 13 66 34 15
2024 Federal regulators 65 17 7 6 3 0 2 67 33 40
2024 Compliance, inspection and enforcement 80 10 0 5 4 0 1 81 19 55
2024 Communications or public affairs 76 14 4 1 3 1 0 77 23 65
2024 Access to information and privacy 82 11 3 0 3 0 0 82 18 35
2024 Security 83 17 0 0 0 0 0 83 17 10
2024 Science and technology 56 20 9 6 9 0 0 56 44 25
2024 Legal services 65 10 11 2 6 1 5 70 30 70
2024 Administration and operations 70 9 4 4 4 2 8 77 23 175
2024 Human resources 69 12 7 1 6 0 5 73 27 75
2024 Financial management 75 5 7 2 9 2 0 77 23 85
2024 Information management 75 14 0 0 6 0 6 80 20 15
2024 Information technology 70 22 5 0 1 0 2 72 28 50
2024 Evaluation 70 14 8 0 0 0 9 77 23 10
2024 Data sciences 75 18 0 0 7 0 0 75 25 10
2024 Policy 63 18 4 1 10 1 3 66 34 90
2024 Project management 62 15 8 2 8 1 3 65 35 75
2024 Other services to the public 60 12 11 5 8 3 0 62 38 40
2024 None of the above 67 12 9 3 1 0 8 72 28 80
2022 Client contact centre 74 15 0 8 0 0 3 25
2022 Federal regulators 82 3 7 5 2 0 0 35
2022 Compliance, inspection and enforcement 76 18 3 3 0 0 1 60
2022 Communications or public affairs 73 11 11 0 2 0 3 65
2022 Access to information and privacy 80 5 4 6 3 0 2 40
2022 Science and technology 62 13 8 0 5 0 11 20
2022 Legal services 75 9 5 2 4 0 4 70
2022 Administration and operations 79 6 4 1 6 0 4 170
2022 Human resources 90 4 0 3 3 0 0 60
2022 Financial management 79 4 6 6 3 0 2 65
2022 Procurement 100 0 0 0 0 0 0 10
2022 Information management 74 5 0 0 21 0 0 20
2022 Information technology 75 13 3 0 5 2 2 55
2022 Policy 81 7 5 3 4 0 0 85
2022 Project management 68 17 4 3 4 1 3 100
2022 Other services to the public 71 15 4 0 2 0 8 45
2022 None of the above 72 9 5 3 4 0 7 60
2020 Client contact centre 82 9 0 5 0 0 4 20
2020 Federal regulators 62 22 11 0 5 0 0 40
2020 Compliance, inspection and enforcement 69 11 10 5 2 2 2 60
2020 Communications or public affairs 75 16 5 2 2 0 0 55
2020 Access to information and privacy 70 9 7 2 7 2 2 45
2020 Science and technology 56 12 13 4 15 0 0 25
2020 Legal services 65 17 8 3 5 0 2 85
2020 Administration and operations 78 13 3 1 3 0 2 175
2020 Human resources 83 13 0 0 2 0 2 45
2020 Financial management 78 13 2 2 3 2 0 60
2020 Information management 70 21 7 3 0 0 0 30
2020 Information technology 84 13 0 2 2 0 0 50
2020 Policy 68 14 10 4 3 0 2 60
2020 Project management 74 18 7 0 2 0 0 45
2020 Other services to the public 75 19 6 0 0 0 0 30
2020 None of the above 81 5 4 8 1 0 0 60
2019 Client contact centre 83 4 0 8 4 0 0 25
2019 Federal regulators 74 14 3 5 3 0 0 60
2019 Compliance, inspection and enforcement 77 14 3 3 2 0 2 50
2019 Communications or public affairs 79 10 4 0 2 0 4 45
2019 Access to information and privacy 79 9 3 3 6 0 0 35
2019 Science and technology 82 10 4 4 0 0 0 25
2019 Legal services 68 16 7 5 1 0 3 65
2019 Administration and operations 75 10 6 1 5 1 1 160
2019 Human resources 81 7 4 6 0 0 2 55
2019 Financial management 84 8 0 0 3 2 4 50
2019 Information management 67 12 14 3 3 0 0 25
2019 Information technology 73 19 0 4 2 0 2 50
2019 Policy 82 5 3 3 5 0 2 60
2019 Project management 67 18 3 3 6 0 3 35
2019 Other services to the public 73 17 10 0 0 0 0 20
2019 None of the above 73 12 3 6 3 2 0 55

Question 73w. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 39 21 0 0 0 0 40 60 20
2024 Intelligence analysts 40 16 26 5 6 7 0 43 57 15
2024 Federal regulators 56 32 9 3 0 0 0 56 44 40
2024 Compliance, inspection and enforcement 48 23 20 3 1 0 4 51 49 55
2024 Communications or public affairs 67 14 10 8 1 0 0 67 33 65
2024 Access to information and privacy 42 31 17 3 3 4 0 44 56 35
2024 Security 86 14 0 0 0 0 0 86 14 10
2024 Science and technology 51 40 3 5 0 0 0 51 49 25
2024 Legal services 51 30 12 3 1 0 3 53 47 70
2024 Administration and operations 53 24 9 5 2 1 7 57 43 175
2024 Human resources 57 22 6 8 4 0 3 59 41 75
2024 Financial management 57 21 11 5 4 1 1 58 42 85
2024 Information management 50 19 11 20 0 0 0 50 50 15
2024 Information technology 54 26 12 6 1 0 0 54 46 50
2024 Evaluation 73 18 0 0 0 0 9 80 20 10
2024 Data sciences 42 33 25 0 0 0 0 42 58 10
2024 Policy 47 26 15 5 5 0 3 48 52 90
2024 Project management 51 24 17 3 2 1 2 53 47 75
2024 Other services to the public 58 22 15 2 0 0 3 60 40 40
2024 None of the above 60 20 4 3 4 2 8 66 34 80
2022 Client contact centre 45 37 3 13 0 0 3 25
2022 Federal regulators 63 24 10 3 0 0 0 35
2022 Compliance, inspection and enforcement 50 29 12 1 6 0 1 60
2022 Communications or public affairs 72 17 7 3 1 0 0 65
2022 Access to information and privacy 50 12 24 10 0 0 5 40
2022 Science and technology 59 12 17 4 0 0 9 20
2022 Legal services 46 35 13 2 1 1 1 70
2022 Administration and operations 55 27 10 3 3 0 2 170
2022 Human resources 64 15 12 1 7 0 2 60
2022 Financial management 56 27 10 4 1 1 0 65
2022 Procurement 50 34 8 9 0 0 0 10
2022 Information management 19 20 51 4 6 0 0 20
2022 Information technology 56 27 8 4 0 2 3 55
2022 Policy 50 27 16 3 2 0 2 85
2022 Project management 47 27 16 5 2 0 3 105
2022 Other services to the public 63 24 8 0 2 0 2 45
2022 None of the above 55 25 11 2 0 0 8 60
2020 Client contact centre 24 41 19 10 6 0 0 20
2020 Federal regulators 63 18 13 0 3 3 0 40
2020 Compliance, inspection and enforcement 43 35 12 5 2 2 2 60
2020 Communications or public affairs 60 15 15 7 0 2 0 55
2020 Access to information and privacy 40 15 21 17 2 2 2 40
2020 Science and technology 54 39 3 0 4 0 0 25
2020 Legal services 52 26 16 5 1 0 0 85
2020 Administration and operations 57 24 15 3 0 0 1 175
2020 Human resources 60 15 12 8 4 0 0 50
2020 Financial management 51 22 15 7 2 0 3 60
2020 Information management 42 36 16 7 0 0 0 30
2020 Information technology 64 20 10 3 2 0 0 50
2020 Policy 42 29 19 5 4 0 0 60
2020 Project management 49 37 7 7 0 0 0 45
2020 Other services to the public 60 30 6 3 0 0 0 30
2020 None of the above 59 22 9 4 5 0 0 60
2019 Client contact centre 50 25 16 4 4 0 0 25
2019 Federal regulators 53 26 15 5 0 0 2 55
2019 Compliance, inspection and enforcement 56 24 8 7 2 0 4 50
2019 Communications or public affairs 48 25 12 11 0 0 4 45
2019 Access to information and privacy 57 15 19 9 0 0 0 35
2019 Science and technology 58 38 0 3 0 0 0 25
2019 Legal services 64 25 6 1 1 0 3 65
2019 Administration and operations 60 21 11 4 4 0 1 160
2019 Human resources 69 24 7 0 0 0 0 55
2019 Financial management 71 15 10 2 2 0 0 50
2019 Information management 47 30 15 9 0 0 0 25
2019 Information technology 70 12 10 4 2 0 2 50
2019 Policy 52 28 13 3 3 2 0 60
2019 Project management 61 21 9 3 0 3 3 35
2019 Other services to the public 56 26 13 0 0 0 5 20
2019 None of the above 71 12 5 4 5 2 0 55

Question 74. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 15 20 59 6 0 0 0 35 6 20
2024 Intelligence analysts 15 20 35 13 11 7 0 37 25 15
2024 Federal regulators 15 22 41 11 9 2 0 38 20 40
2024 Compliance, inspection and enforcement 12 25 35 18 10 0 0 37 28 55
2024 Communications or public affairs 9 35 40 13 3 0 0 44 16 65
2024 Access to information and privacy 8 33 28 19 13 0 0 40 32 35
2024 Security 10 22 44 24 0 0 0 32 24 10
2024 Science and technology 0 34 56 4 6 0 0 34 10 25
2024 Legal services 5 38 41 11 4 0 0 43 15 70
2024 Administration and operations 11 45 28 10 7 0 0 56 17 175
2024 Human resources 13 30 38 12 8 0 0 42 20 75
2024 Financial management 15 32 27 20 5 0 0 48 25 85
2024 Information management 22 23 49 0 6 0 0 45 6 15
2024 Information technology 8 37 44 5 4 2 0 46 10 50
2024 Evaluation 36 42 22 0 0 0 0 78 0 10
2024 Data sciences 8 30 46 9 7 0 0 38 16 10
2024 Policy 9 28 40 10 12 0 1 37 22 90
2024 Project management 3 34 33 20 9 0 0 37 29 75
2024 Other services to the public 8 40 33 14 5 0 0 48 19 40
2024 None of the above 9 30 42 12 5 0 2 40 17 80
2022 Client contact centre 15 30 31 20 3 0 0 45 23 25
2022 Federal regulators 9 34 36 10 11 0 0 43 21 35
2022 Compliance, inspection and enforcement 17 25 42 12 5 0 0 41 17 60
2022 Communications or public affairs 4 51 30 12 3 0 0 56 14 65
2022 Access to information and privacy 16 38 32 13 0 0 0 54 13 40
2022 Science and technology 15 18 42 17 9 0 0 33 26 20
2022 Legal services 8 35 43 12 2 0 0 42 14 70
2022 Administration and operations 20 36 34 4 5 0 0 57 9 170
2022 Human resources 18 27 37 8 10 0 0 45 18 60
2022 Financial management 13 21 48 12 6 0 0 34 18 65
2022 Procurement 16 31 31 0 22 0 0 47 22 10
2022 Information management 0 14 54 26 6 0 0 14 32 20
2022 Information technology 16 34 29 17 2 2 0 51 19 55
2022 Policy 9 33 35 17 5 0 0 42 22 85
2022 Project management 7 30 43 15 5 1 0 37 20 105
2022 Other services to the public 15 38 28 15 4 0 0 54 19 45
2022 None of the above 10 26 42 12 6 3 0 37 19 60
2020 Client contact centre 20 28 37 15 0 0 0 48 15 20
2020 Federal regulators 4 29 27 35 5 0 0 33 40 40
2020 Compliance, inspection and enforcement 10 47 27 11 3 2 0 58 14 60
2020 Communications or public affairs 8 45 33 7 7 0 0 53 14 55
2020 Access to information and privacy 12 30 40 12 7 0 0 42 18 45
2020 Science and technology 16 42 30 11 0 0 0 59 11 25
2020 Legal services 12 34 39 13 2 0 0 46 15 85
2020 Administration and operations 17 41 27 11 4 0 0 58 15 175
2020 Human resources 17 36 30 17 0 0 0 54 17 50
2020 Financial management 19 37 35 7 2 0 0 56 9 60
2020 Information management 16 43 30 7 4 0 0 59 11 30
2020 Information technology 20 35 24 18 2 0 0 55 20 50
2020 Policy 14 29 30 18 10 0 0 43 28 60
2020 Project management 19 34 29 16 3 0 0 53 18 45
2020 Other services to the public 27 44 23 6 0 0 0 71 6 30
2020 None of the above 14 45 22 15 3 0 0 60 19 60
2019 Client contact centre 13 32 41 4 9 0 0 45 13 25
2019 Federal regulators 19 32 23 25 2 0 0 51 26 60
2019 Compliance, inspection and enforcement 19 39 35 6 2 0 0 58 8 50
2019 Communications or public affairs 23 45 22 8 2 0 0 68 10 45
2019 Access to information and privacy 12 37 36 9 6 0 0 49 15 35
2019 Science and technology 21 29 30 12 8 0 0 50 20 25
2019 Legal services 19 52 21 6 1 0 0 71 8 65
2019 Administration and operations 27 32 29 8 3 0 0 60 11 160
2019 Human resources 27 37 27 3 6 0 0 64 9 55
2019 Financial management 34 34 22 8 2 0 0 68 10 50
2019 Information management 29 25 42 3 0 0 0 55 3 25
2019 Information technology 22 39 25 9 5 0 0 60 14 50
2019 Policy 18 37 32 10 3 0 0 55 13 60
2019 Project management 24 42 21 13 0 0 0 66 13 35
2019 Other services to the public 9 54 33 4 0 0 0 63 4 20
2019 None of the above 26 27 29 9 7 2 0 54 17 55

Question 75. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 5 24 33 21 10 0 7 34 31 20
2024 Intelligence analysts 13 24 36 14 6 7 0 22 39 15
2024 Federal regulators 16 23 29 17 13 2 0 31 40 40
2024 Compliance, inspection and enforcement 9 19 48 16 7 0 0 24 28 55
2024 Communications or public affairs 7 21 42 13 15 1 0 29 28 65
2024 Access to information and privacy 9 30 30 24 6 0 0 30 39 35
2024 Security 17 14 46 12 10 0 0 22 31 10
2024 Science and technology 0 25 36 27 11 0 0 38 25 25
2024 Legal services 5 8 57 19 11 0 0 30 13 70
2024 Administration and operations 13 15 34 20 18 1 0 38 28 175
2024 Human resources 8 21 35 19 18 0 0 36 29 75
2024 Financial management 13 23 26 24 14 0 0 38 36 85
2024 Information management 6 12 49 27 6 0 0 33 18 15
2024 Information technology 4 11 42 26 16 0 0 43 15 50
2024 Evaluation 0 24 17 8 43 0 8 56 26 10
2024 Data sciences 7 16 70 0 7 0 0 7 23 10
2024 Policy 8 26 45 11 10 0 0 21 34 90
2024 Project management 10 29 33 23 4 0 0 28 39 75
2024 Other services to the public 5 24 37 24 9 0 0 34 29 40
2024 None of the above 12 17 46 13 11 0 2 24 29 80
2022 Client contact centre 12 19 39 17 9 3 0 27 32 25
2022 Federal regulators 11 10 29 30 14 3 3 47 23 35
2022 Compliance, inspection and enforcement 7 9 46 21 15 0 2 36 17 60
2022 Communications or public affairs 2 23 39 18 17 0 0 35 26 65
2022 Access to information and privacy 0 13 44 27 16 0 0 43 13 40
2022 Science and technology 4 19 47 15 15 0 0 29 24 20
2022 Legal services 8 13 55 15 9 0 0 24 21 65
2022 Administration and operations 7 13 36 28 15 0 0 43 20 170
2022 Human resources 11 16 48 16 10 0 0 26 26 60
2022 Financial management 10 22 42 15 11 0 0 26 31 65
2022 Procurement 22 15 25 22 17 0 0 39 37 10
2022 Information management 13 35 44 5 3 0 0 8 48 20
2022 Information technology 8 20 32 22 14 2 2 37 29 55
2022 Policy 10 16 42 19 12 0 1 31 26 85
2022 Project management 6 18 48 18 9 1 0 27 24 105
2022 Other services to the public 4 14 43 24 15 0 0 39 18 45
2022 None of the above 12 20 30 24 11 2 0 36 33 60
2020 Client contact centre 0 19 46 14 16 5 0 32 20 20
2020 Federal regulators 21 26 29 11 12 0 0 23 47 40
2020 Compliance, inspection and enforcement 2 12 46 26 12 2 0 39 14 55
2020 Communications or public affairs 9 14 44 20 13 0 0 34 23 55
2020 Access to information and privacy 9 17 43 21 9 0 0 31 26 40
2020 Science and technology 4 12 40 40 4 0 0 44 16 25
2020 Legal services 7 14 35 31 11 1 2 43 21 85
2020 Administration and operations 8 17 36 25 14 0 0 39 25 175
2020 Human resources 8 13 40 29 10 0 0 39 21 50
2020 Financial management 10 13 44 17 16 0 0 32 23 60
2020 Information management 7 15 39 31 9 0 0 40 21 30
2020 Information technology 17 11 33 28 12 0 0 40 28 50
2020 Policy 11 21 47 19 1 0 0 20 33 60
2020 Project management 7 21 40 28 4 0 0 32 28 45
2020 Other services to the public 6 16 36 26 16 0 0 43 22 30
2020 None of the above 7 16 39 22 16 0 0 37 23 60
2019 Client contact centre 13 21 41 15 10 0 0 24 35 25
2019 Federal regulators 9 16 35 27 12 0 2 39 26 55
2019 Compliance, inspection and enforcement 10 11 39 27 13 0 0 40 21 50
2019 Communications or public affairs 6 18 29 26 21 0 0 47 25 45
2019 Access to information and privacy 6 24 30 31 9 0 0 40 30 35
2019 Science and technology 8 16 40 24 12 0 0 36 24 25
2019 Legal services 2 11 31 38 18 0 0 56 13 65
2019 Administration and operations 6 19 30 27 18 0 0 45 25 160
2019 Human resources 6 18 28 26 22 0 0 48 24 55
2019 Financial management 0 14 34 22 30 0 0 52 14 50
2019 Information management 15 15 33 22 15 0 0 37 30 25
2019 Information technology 6 14 31 34 16 0 0 49 20 50
2019 Policy 5 15 39 31 10 0 0 41 20 60
2019 Project management 4 15 45 18 18 0 0 36 19 30
2019 Other services to the public 5 9 56 20 11 0 0 30 14 20
2019 None of the above 13 10 26 28 20 2 0 49 24 55

Question 76. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 64 25 6 5 0 0 0 89 5 20
2024 Intelligence analysts 6 20 37 16 14 7 0 28 32 15
2024 Federal regulators 34 40 6 8 2 10 0 82 12 40
2024 Compliance, inspection and enforcement 28 37 17 12 5 2 0 66 16 55
2024 Communications or public affairs 26 44 19 3 1 6 0 74 5 65
2024 Access to information and privacy 34 31 17 6 11 0 0 66 17 35
2024 Security 27 19 35 0 18 0 0 47 18 10
2024 Science and technology 38 32 27 0 0 4 0 72 0 25
2024 Legal services 45 36 8 8 2 1 0 82 10 70
2024 Administration and operations 41 32 10 6 5 2 4 78 11 175
2024 Human resources 38 39 17 2 5 0 0 77 7 75
2024 Financial management 44 37 11 5 2 1 0 82 7 85
2024 Information management 38 52 5 5 0 0 0 90 5 15
2024 Information technology 40 39 15 0 0 6 0 84 0 50
2024 Evaluation 32 37 14 9 8 0 0 70 17 10
2024 Data sciences 23 54 0 0 7 7 8 92 8 10
2024 Policy 27 40 9 12 10 2 0 68 23 90
2024 Project management 26 42 11 9 8 3 0 70 18 75
2024 Other services to the public 33 38 13 10 2 4 0 74 13 40
2024 None of the above 33 29 19 9 1 4 4 68 12 80
2022 Client contact centre 39 36 22 4 0 0 0 75 4 25
2022 Federal regulators 47 22 14 6 0 10 0 77 7 35
2022 Compliance, inspection and enforcement 30 40 14 9 4 3 0 73 13 60
2022 Communications or public affairs 30 35 18 4 6 4 3 70 11 65
2022 Access to information and privacy 48 45 3 4 0 0 0 93 4 40
2022 Science and technology 34 28 14 13 12 0 0 62 24 20
2022 Legal services 39 34 15 5 5 3 0 75 10 70
2022 Administration and operations 44 31 13 5 6 1 0 76 11 170
2022 Human resources 40 34 11 6 4 4 2 78 10 60
2022 Financial management 45 40 9 4 2 0 1 85 6 65
2022 Procurement 45 23 20 11 0 0 0 69 11 10
2022 Information management 28 35 32 0 0 3 3 66 0 20
2022 Information technology 36 46 9 4 2 3 0 85 6 55
2022 Policy 36 26 16 11 5 6 0 66 17 85
2022 Project management 31 41 15 4 4 3 1 75 9 105
2022 Other services to the public 36 42 9 6 2 5 0 82 9 45
2022 None of the above 31 41 14 13 0 1 0 73 13 60
2020 Client contact centre 62 22 11 0 0 5 0 88 0 20
2020 Federal regulators 44 35 10 6 5 0 0 79 11 40
2020 Compliance, inspection and enforcement 60 24 6 8 0 2 0 86 8 60
2020 Communications or public affairs 50 30 13 5 2 0 0 80 7 55
2020 Access to information and privacy 63 25 2 2 7 0 0 88 9 45
2020 Science and technology 27 41 20 8 0 3 0 70 8 25
2020 Legal services 62 17 14 3 2 1 0 80 6 85
2020 Administration and operations 52 33 7 7 1 0 0 86 7 175
2020 Human resources 64 26 4 7 0 0 0 89 7 50
2020 Financial management 63 28 7 0 0 2 0 93 0 60
2020 Information management 45 40 15 0 0 0 0 85 0 30
2020 Information technology 58 34 4 0 4 0 0 92 4 50
2020 Policy 39 33 14 10 5 0 0 71 15 60
2020 Project management 37 38 20 5 0 0 0 76 5 45
2020 Other services to the public 61 36 0 0 4 0 0 96 4 30
2020 None of the above 56 27 8 3 0 5 0 88 3 60
2019 Client contact centre 40 31 12 9 4 4 0 74 13 25
2019 Federal regulators 48 38 6 2 2 2 2 90 4 60
2019 Compliance, inspection and enforcement 40 37 8 10 0 4 0 81 11 50
2019 Communications or public affairs 40 40 8 5 2 4 0 84 7 45
2019 Access to information and privacy 57 25 6 12 0 0 0 82 12 35
2019 Science and technology 21 37 30 12 0 0 0 58 12 25
2019 Legal services 53 32 9 1 2 3 0 88 3 65
2019 Administration and operations 48 27 15 6 3 1 0 76 9 160
2019 Human resources 68 20 9 2 2 0 0 87 4 55
2019 Financial management 49 40 9 2 0 0 0 89 2 50
2019 Information management 51 37 8 4 0 0 0 88 4 25
2019 Information technology 49 39 10 2 0 0 0 88 2 50
2019 Policy 33 40 16 3 0 8 0 79 3 60
2019 Project management 36 31 21 9 0 3 0 69 9 35
2019 Other services to the public 41 47 12 0 0 0 0 88 0 20
2019 None of the above 36 33 16 3 5 4 3 74 9 55

Question 77. In general, how is your mental health?
Survey year Demographic Excellent
(%)		 Very good
(%)		 Good
(%)		 Fair
(%)		 Poor
(%)		 Total responses
2024 Client contact centre 26 27 42 0 5 20
2024 Intelligence analysts 0 12 44 13 31 15
2024 Federal regulators 24 26 34 8 8 40
2024 Compliance, inspection and enforcement 13 24 33 25 5 55
2024 Communications or public affairs 11 34 39 6 11 65
2024 Access to information and privacy 7 36 26 22 8 35
2024 Security 10 25 29 27 8 10
2024 Science and technology 9 29 41 17 3 25
2024 Legal services 7 42 35 14 3 70
2024 Administration and operations 15 28 29 20 7 175
2024 Human resources 15 26 47 10 3 75
2024 Financial management 16 30 36 10 8 85
2024 Information management 7 23 33 20 17 15
2024 Information technology 13 20 41 19 6 50
2024 Evaluation 16 43 41 0 0 10
2024 Data sciences 7 9 53 31 0 10
2024 Policy 11 28 36 16 9 90
2024 Project management 6 22 37 24 10 75
2024 Other services to the public 2 33 53 10 3 40
2024 None of the above 16 29 31 19 5 80
2022 Client contact centre 18 17 45 20 0 25
2022 Federal regulators 20 22 39 13 6 35
2022 Compliance, inspection and enforcement 12 29 41 14 4 60
2022 Communications or public affairs 8 44 25 20 3 60
2022 Access to information and privacy 14 17 40 25 4 40
2022 Science and technology 20 32 30 13 5 20
2022 Legal services 9 39 41 7 4 70
2022 Administration and operations 14 27 35 18 6 170
2022 Human resources 17 38 26 14 6 60
2022 Financial management 7 39 39 7 8 65
2022 Procurement 26 0 38 22 15 10
2022 Information management 3 17 23 36 21 20
2022 Information technology 15 32 38 11 4 55
2022 Policy 16 26 32 19 7 85
2022 Project management 8 34 35 19 4 105
2022 Other services to the public 11 44 35 11 0 45
2022 None of the above 11 21 47 20 2 60

Question 78. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 30 0 0 0 0 0 100 0 20
2024 Intelligence analysts 31 11 29 8 14 7 0 45 24 15
2024 Federal regulators 44 21 11 3 5 5 10 78 9 40
2024 Compliance, inspection and enforcement 49 29 10 8 4 0 0 77 12 55
2024 Communications or public affairs 68 21 4 2 0 3 2 94 2 65
2024 Access to information and privacy 75 7 5 4 9 0 0 82 13 35
2024 Security 60 25 8 0 0 7 0 92 0 10
2024 Science and technology 58 16 10 8 0 4 5 81 9 25
2024 Legal services 64 19 10 1 0 5 0 88 1 70
2024 Administration and operations 69 14 6 5 2 0 5 87 7 175
2024 Human resources 71 13 9 0 6 1 0 84 6 75
2024 Financial management 64 22 6 4 3 1 0 87 7 85
2024 Information management 69 19 12 0 0 0 0 88 0 15
2024 Information technology 60 29 8 2 0 2 0 90 2 50
2024 Evaluation 52 23 17 8 0 0 0 76 8 10
2024 Data sciences 55 15 15 0 7 9 0 76 7 10
2024 Policy 57 28 5 4 5 2 0 86 9 90
2024 Project management 61 17 13 1 4 3 1 81 5 75
2024 Other services to the public 51 28 10 2 3 3 4 84 5 40
2024 None of the above 54 21 8 5 1 5 6 85 6 80
2022 Client contact centre 58 35 7 0 0 0 0 93 0 25
2022 Federal regulators 55 17 14 2 8 0 5 75 10 35
2022 Compliance, inspection and enforcement 48 27 13 2 5 1 3 79 7 60
2022 Communications or public affairs 61 24 3 1 6 5 0 90 7 65
2022 Access to information and privacy 69 19 10 3 0 0 0 88 3 40
2022 Science and technology 51 26 10 0 3 5 4 85 4 20
2022 Legal services 65 18 10 4 1 3 0 85 5 70
2022 Administration and operations 63 21 4 3 2 5 2 91 5 170
2022 Human resources 77 19 1 0 2 2 0 97 2 60
2022 Financial management 59 25 8 7 1 1 0 85 8 65
2022 Procurement 78 0 0 22 0 0 0 78 22 10
2022 Information management 38 33 19 0 7 0 3 74 7 20
2022 Information technology 60 21 13 0 1 5 0 85 1 55
2022 Policy 51 29 12 2 3 3 0 82 5 85
2022 Project management 66 23 7 1 2 0 1 90 3 105
2022 Other services to the public 62 25 5 4 2 0 2 89 6 45
2022 None of the above 67 13 13 1 2 2 3 83 3 60
2020 Client contact centre 61 29 10 0 0 0 0 90 0 20
2020 Federal regulators 35 26 8 11 14 0 7 65 26 40
2020 Compliance, inspection and enforcement 51 20 14 5 3 2 5 76 9 60
2020 Communications or public affairs 64 19 14 0 0 3 0 86 0 55
2020 Access to information and privacy 62 28 0 5 5 0 0 91 9 45
2020 Science and technology 33 39 21 4 0 0 3 74 4 25
2020 Legal services 59 21 8 5 3 4 0 83 9 85
2020 Administration and operations 64 20 9 0 5 1 0 86 5 175
2020 Human resources 68 19 6 2 2 0 2 90 4 50
2020 Financial management 71 15 7 5 0 2 0 88 5 60
2020 Information management 56 16 23 3 0 3 0 74 3 30
2020 Information technology 63 31 2 2 2 0 0 94 4 50
2020 Policy 43 29 13 5 5 4 1 76 10 60
2020 Project management 48 33 11 2 5 0 0 82 7 45
2020 Other services to the public 69 20 7 0 0 5 0 93 0 30
2020 None of the above 54 22 9 5 0 3 6 84 6 60

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 18 6 6 0 0 0 88 6 15
2024 Intelligence analysts 26 16 5 23 23 7 0 45 50 15
2024 Federal regulators 41 18 5 9 17 3 8 66 28 40
2024 Compliance, inspection and enforcement 43 28 10 13 4 2 0 72 17 55
2024 Communications or public affairs 56 24 7 7 5 2 0 81 12 65
2024 Access to information and privacy 70 5 9 3 13 0 0 75 15 35
2024 Security 52 33 0 8 7 0 0 85 15 10
2024 Science and technology 41 16 13 14 12 4 0 60 27 25
2024 Legal services 57 24 5 7 6 0 2 82 13 70
2024 Administration and operations 60 15 6 5 8 1 4 80 13 175
2024 Human resources 64 19 4 1 12 0 0 83 13 75
2024 Financial management 57 23 8 9 2 0 0 81 12 85
2024 Information management 63 12 7 13 0 6 0 80 13 15
2024 Information technology 45 30 18 3 4 0 0 75 7 50
2024 Evaluation 52 23 8 10 8 0 0 75 17 10
2024 Data sciences 33 27 15 18 7 0 0 60 25 10
2024 Policy 46 29 3 14 7 1 0 76 21 90
2024 Project management 52 21 5 11 9 1 1 75 20 75
2024 Other services to the public 28 43 7 8 7 3 4 76 16 40
2024 None of the above 40 20 13 11 8 2 6 66 20 80
2022 Client contact centre 58 29 11 3 0 0 0 87 3 25
2022 Federal regulators 49 17 5 7 17 0 5 70 25 35
2022 Compliance, inspection and enforcement 48 15 12 8 10 3 3 68 19 60
2022 Communications or public affairs 57 24 4 4 8 3 0 84 12 65
2022 Access to information and privacy 64 24 2 5 4 0 0 88 9 40
2022 Science and technology 49 27 10 5 8 0 0 76 14 20
2022 Legal services 51 23 11 4 10 2 0 75 14 70
2022 Administration and operations 52 28 5 7 6 2 1 82 13 170
2022 Human resources 72 13 6 6 3 0 0 85 8 60
2022 Financial management 63 14 10 5 7 0 0 77 13 65
2022 Procurement 78 11 0 11 0 0 0 89 11 10
2022 Information management 46 24 15 8 7 0 0 69 15 20
2022 Information technology 52 31 6 3 6 2 0 85 9 55
2022 Policy 41 31 12 7 10 0 0 72 17 85
2022 Project management 60 20 7 7 4 1 1 81 12 100
2022 Other services to the public 44 37 5 6 6 0 2 83 12 45
2022 None of the above 49 23 9 9 6 1 2 75 15 60
2020 Client contact centre 52 23 10 9 6 0 0 75 15 20
2020 Federal regulators 27 26 18 6 16 0 7 57 23 40
2020 Compliance, inspection and enforcement 38 34 5 9 9 4 2 76 19 60
2020 Communications or public affairs 50 22 11 12 2 2 0 74 15 55
2020 Access to information and privacy 46 33 7 7 7 0 0 79 14 45
2020 Science and technology 22 47 12 7 11 0 0 69 19 25
2020 Legal services 44 22 14 13 5 1 1 68 18 85
2020 Administration and operations 47 27 9 10 7 0 0 74 17 175
2020 Human resources 59 22 4 8 2 2 2 85 11 50
2020 Financial management 54 29 8 9 0 0 0 83 9 60
2020 Information management 42 11 28 13 4 3 0 55 17 30
2020 Information technology 54 30 6 8 2 0 0 84 10 50
2020 Policy 32 32 8 16 10 3 0 65 27 60
2020 Project management 42 16 20 9 9 3 0 60 19 45
2020 Other services to the public 62 17 10 5 7 0 0 79 11 30
2020 None of the above 50 20 7 12 5 1 5 74 19 60

Question 80. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 76 24 0 0 0 0 0 100 0 20
2024 Intelligence analysts 31 25 5 17 15 7 0 60 35 15
2024 Federal regulators 59 11 3 9 8 0 10 78 19 40
2024 Compliance, inspection and enforcement 56 34 5 4 2 0 0 90 5 55
2024 Communications or public affairs 67 25 2 1 3 2 0 94 5 65
2024 Access to information and privacy 74 12 3 6 5 0 0 85 12 35
2024 Security 67 26 0 8 0 0 0 92 8 10
2024 Science and technology 64 17 4 3 8 4 0 84 12 25
2024 Legal services 67 22 5 3 2 0 2 90 4 70
2024 Administration and operations 66 15 6 3 5 1 5 86 8 175
2024 Human resources 70 17 1 2 10 0 0 87 12 75
2024 Financial management 64 23 4 6 1 0 1 88 7 85
2024 Information management 76 6 12 0 0 6 0 87 0 15
2024 Information technology 61 27 7 5 0 0 1 89 5 50
2024 Evaluation 66 19 8 8 0 0 0 85 8 10
2024 Data sciences 62 16 7 0 7 8 0 85 7 10
2024 Policy 60 24 3 6 6 1 0 85 12 90
2024 Project management 61 25 2 4 6 0 1 88 10 75
2024 Other services to the public 52 28 11 0 2 3 4 86 2 40
2024 None of the above 54 19 8 6 5 0 7 79 12 80
2022 Client contact centre 61 29 7 3 0 0 0 90 3 25
2022 Federal regulators 59 18 5 0 13 0 5 81 14 35
2022 Compliance, inspection and enforcement 59 16 9 4 7 0 5 78 12 60
2022 Communications or public affairs 70 15 3 4 4 3 0 89 8 65
2022 Access to information and privacy 72 18 3 3 4 0 0 90 7 40
2022 Science and technology 66 22 4 0 8 0 0 88 8 20
2022 Legal services 60 20 12 0 6 2 0 82 7 70
2022 Administration and operations 61 23 4 5 4 2 1 86 9 170
2022 Human resources 75 14 5 5 2 0 0 89 6 60
2022 Financial management 66 19 9 3 2 0 0 86 5 65
2022 Procurement 89 11 0 0 0 0 0 100 0 10
2022 Information management 52 23 15 3 7 0 0 75 10 20
2022 Information technology 58 32 5 0 3 2 0 92 3 55
2022 Policy 57 22 10 6 3 2 0 80 9 85
2022 Project management 67 22 4 2 4 0 0 90 7 105
2022 Other services to the public 57 26 8 0 6 0 2 85 6 45
2022 None of the above 63 17 8 3 7 0 2 81 11 60
2020 Client contact centre 62 14 14 6 5 0 0 75 11 20
2020 Federal regulators 32 25 15 8 11 0 9 63 21 40
2020 Compliance, inspection and enforcement 50 26 11 11 2 0 2 76 12 55
2020 Communications or public affairs 61 31 0 8 0 0 0 92 8 55
2020 Access to information and privacy 63 25 7 2 2 0 0 88 5 45
2020 Science and technology 46 38 4 4 4 3 0 87 8 25
2020 Legal services 58 23 6 9 3 1 1 83 11 85
2020 Administration and operations 65 19 7 4 5 0 0 84 9 175
2020 Human resources 69 22 0 2 2 2 2 96 4 50
2020 Financial management 71 24 3 2 0 0 0 95 2 60
2020 Information management 62 16 13 6 4 0 0 77 10 30
2020 Information technology 72 22 3 0 2 0 0 94 2 50
2020 Policy 53 22 10 10 5 0 0 76 15 60
2020 Project management 55 26 9 5 5 0 0 82 9 45
2020 Other services to the public 73 16 8 4 0 0 0 88 4 30
2020 None of the above 55 27 3 5 0 3 8 91 5 60

Question 81. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional individual behaviours and organizational practices.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 57 0 5 0 0 0 95 5 20
2024 Intelligence analysts 12 20 16 31 14 7 0 34 49 15
2024 Federal regulators 31 31 8 16 11 3 0 64 28 40
2024 Compliance, inspection and enforcement 19 39 10 15 18 0 0 58 33 55
2024 Communications or public affairs 32 42 7 14 5 1 0 75 19 65
2024 Access to information and privacy 49 31 9 5 7 0 0 80 12 35
2024 Security 17 41 27 0 15 0 0 57 15 10
2024 Science and technology 20 32 20 13 15 0 0 52 28 25
2024 Legal services 42 30 15 10 1 3 0 74 11 70
2024 Administration and operations 33 37 9 4 9 5 4 76 14 175
2024 Human resources 39 39 11 8 1 1 0 79 10 75
2024 Financial management 50 33 3 6 7 0 0 83 14 85
2024 Information management 11 65 10 14 0 0 0 76 14 15
2024 Information technology 31 43 17 4 2 2 0 76 6 50
2024 Evaluation 46 14 19 14 8 0 0 60 21 10
2024 Data sciences 7 51 16 19 7 0 0 59 26 10
2024 Policy 32 36 10 11 9 1 0 69 21 90
2024 Project management 33 32 12 10 12 2 0 66 22 75
2024 Other services to the public 35 44 2 10 5 4 0 82 15 40
2024 None of the above 30 31 17 16 2 2 2 63 19 80
2022 Client contact centre 28 49 19 0 0 4 0 80 0 25
2022 Federal regulators 40 23 8 8 21 0 0 63 29 35
2022 Compliance, inspection and enforcement 24 42 9 13 9 2 0 68 22 60
2022 Communications or public affairs 36 37 9 13 4 1 0 73 17 65
2022 Access to information and privacy 52 31 5 5 3 4 0 87 8 40
2022 Science and technology 39 29 8 5 18 0 0 69 23 20
2022 Legal services 42 30 15 11 2 0 0 72 14 70
2022 Administration and operations 43 29 14 5 6 2 0 74 12 170
2022 Human resources 35 39 7 10 9 0 0 74 19 60
2022 Financial management 33 40 7 13 7 0 0 73 20 65
2022 Procurement 56 34 0 0 11 0 0 89 11 10
2022 Information management 14 32 39 9 6 0 0 46 15 20
2022 Information technology 35 38 14 10 2 2 0 74 11 55
2022 Policy 40 30 10 9 9 2 0 71 19 85
2022 Project management 35 36 13 10 5 1 1 72 15 105
2022 Other services to the public 39 39 11 6 4 0 0 78 11 45
2022 None of the above 30 46 10 6 5 2 1 78 12 60
2020 Client contact centre 57 28 15 0 0 0 0 85 0 20
2020 Federal regulators 24 31 14 15 14 2 0 56 30 40
2020 Compliance, inspection and enforcement 45 30 12 5 5 2 0 77 10 60
2020 Communications or public affairs 48 29 13 6 2 2 0 78 9 55
2020 Access to information and privacy 56 33 2 2 7 0 0 88 9 45
2020 Science and technology 41 18 24 8 8 0 0 59 16 25
2020 Legal services 44 30 16 5 4 1 0 75 9 85
2020 Administration and operations 48 29 9 8 4 1 1 78 12 175
2020 Human resources 64 18 8 6 4 0 0 81 11 50
2020 Financial management 50 31 10 5 4 0 0 81 9 60
2020 Information management 47 25 16 12 0 0 0 71 12 30
2020 Information technology 54 34 5 5 2 0 0 88 7 50
2020 Policy 31 27 16 13 10 3 0 60 24 60
2020 Project management 32 40 14 9 5 0 0 72 14 45
2020 Other services to the public 61 28 4 0 4 4 0 93 4 30
2020 None of the above 51 28 10 8 4 0 0 79 12 60
2019 Client contact centre 41 38 8 9 4 0 0 79 13 25
2019 Federal regulators 37 32 15 7 8 1 0 69 15 60
2019 Compliance, inspection and enforcement 33 40 13 6 8 0 0 72 14 50
2019 Communications or public affairs 30 42 11 11 4 2 0 74 15 45
2019 Access to information and privacy 51 25 15 6 3 0 0 76 9 35
2019 Science and technology 31 25 20 4 20 0 0 57 24 25
2019 Legal services 50 31 9 8 1 1 0 82 9 65
2019 Administration and operations 44 31 11 7 6 1 0 76 13 160
2019 Human resources 50 38 9 0 0 2 0 91 0 55
2019 Financial management 48 29 17 6 0 0 0 77 6 50
2019 Information management 43 27 19 8 3 0 0 70 11 25
2019 Information technology 41 35 12 8 4 0 0 76 12 50
2019 Policy 32 45 14 8 2 0 0 77 10 60
2019 Project management 36 39 6 15 4 0 0 75 19 35
2019 Other services to the public 41 41 13 0 5 0 0 83 5 20
2019 None of the above 34 31 11 11 7 6 0 69 19 55

Question 83. Of those who indicated that they are a supervisor: I am equipped to support employees in my work unit who are experiencing mental health issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Federal regulators 32 40 18 5 4 0 0 72 10 20
2024 Compliance, inspection and enforcement 33 48 0 10 9 0 0 81 19 10
2024 Communications or public affairs 32 45 4 15 4 0 0 77 19 25
2024 Access to information and privacy 50 32 18 0 0 0 0 82 0 10
2024 Science and technology 23 43 28 6 0 0 0 66 6 10
2024 Legal services 26 57 5 12 0 0 0 83 12 20
2024 Administration and operations 30 32 10 9 5 0 14 72 17 60
2024 Human resources 56 36 4 3 0 0 0 92 3 25
2024 Financial management 25 40 16 5 4 6 3 72 11 40
2024 Information technology 35 45 9 11 0 0 0 80 11 20
2024 Policy 25 54 12 3 6 0 0 79 9 35
2024 Project management 18 44 14 19 5 0 0 62 24 15
2024 Other services to the public 30 34 10 18 8 0 0 64 26 15
2024 None of the above 30 36 7 17 11 0 0 66 27 40
2022 Federal regulators 45 44 0 6 5 0 0 89 11 15
2022 Compliance, inspection and enforcement 38 37 25 0 0 0 0 75 0 10
2022 Communications or public affairs 21 52 9 9 9 0 0 73 17 20
2022 Science and technology 19 37 7 25 12 0 0 57 37 10
2022 Legal services 45 36 5 13 0 0 0 81 13 15
2022 Administration and operations 35 46 2 13 2 2 0 83 15 50
2022 Human resources 52 40 0 8 0 0 0 92 8 20
2022 Financial management 34 46 9 10 0 2 0 81 10 35
2022 Information technology 18 66 16 0 0 0 0 84 0 20
2022 Policy 30 41 11 13 6 0 0 71 19 30
2022 Project management 26 47 12 12 3 0 0 73 15 30
2022 None of the above 48 41 7 3 0 0 0 90 3 25
2020 Federal regulators 20 37 10 26 8 0 0 57 34 30
2020 Compliance, inspection and enforcement 30 20 26 18 0 6 0 53 20 15
2020 Communications or public affairs 48 36 5 6 5 0 0 83 11 15
2020 Legal services 37 54 9 0 0 0 0 91 0 20
2020 Administration and operations 34 47 7 12 0 0 0 81 12 40
2020 Human resources 53 41 6 0 0 0 0 94 0 20
2020 Financial management 46 46 9 0 0 0 0 91 0 25
2020 Information management 32 37 21 0 9 0 0 70 9 10
2020 Information technology 42 40 13 0 5 0 0 83 5 25
2020 Policy 39 40 0 21 0 0 0 79 21 15
2020 Project management 14 51 21 6 7 0 0 66 14 15
2020 None of the above 56 22 4 9 9 0 0 77 18 25
2019 Federal regulators 34 44 6 11 0 0 5 82 11 20
2019 Communications or public affairs 26 32 34 0 0 8 0 63 0 10
2019 Legal services 52 16 13 0 11 9 0 75 12 10
2019 Administration and operations 39 30 18 6 6 0 2 70 12 50
2019 Human resources 61 34 5 0 0 0 0 95 0 20
2019 Financial management 44 32 0 16 0 4 4 83 17 20
2019 Information technology 45 37 12 0 0 0 5 87 0 15
2019 Policy 41 51 4 4 0 0 0 92 4 20
2019 Project management 29 53 0 9 9 0 0 82 18 10
2019 None of the above 26 43 16 11 5 0 0 69 15 20
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to telework, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 84. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 11 89 20
2024 Intelligence analysts 24 76 15
2024 Federal regulators 20 80 35
2024 Compliance, inspection and enforcement 17 83 55
2024 Communications or public affairs 15 85 65
2024 Access to information and privacy 8 92 35
2024 Security 18 82 10
2024 Science and technology 24 76 25
2024 Legal services 27 73 70
2024 Administration and operations 20 80 175
2024 Human resources 20 80 75
2024 Financial management 10 90 85
2024 Information management 38 62 15
2024 Information technology 14 86 50
2024 Evaluation 15 85 10
2024 Data sciences 26 74 10
2024 Policy 10 90 90
2024 Project management 19 81 75
2024 Other services to the public 15 85 40
2024 None of the above 20 80 80
2022 Client contact centre 7 93 25
2022 Federal regulators 11 89 35
2022 Compliance, inspection and enforcement 9 91 60
2022 Communications or public affairs 3 97 65
2022 Access to information and privacy 10 90 40
2022 Science and technology 4 96 20
2022 Legal services 19 81 70
2022 Administration and operations 7 93 170
2022 Human resources 21 79 60
2022 Financial management 11 89 65
2022 Procurement 0 100 10
2022 Information management 17 83 20
2022 Information technology 12 88 55
2022 Policy 14 86 85
2022 Project management 10 90 105
2022 Other services to the public 10 90 45
2022 None of the above 14 86 60
2020 Client contact centre 20 80 20
2020 Federal regulators 10 90 40
2020 Compliance, inspection and enforcement 7 93 60
2020 Communications or public affairs 11 89 55
2020 Access to information and privacy 12 88 45
2020 Science and technology 8 92 25
2020 Legal services 14 86 85
2020 Administration and operations 10 90 170
2020 Human resources 8 92 50
2020 Financial management 10 90 60
2020 Information management 20 80 30
2020 Information technology 14 86 50
2020 Policy 10 90 60
2020 Project management 11 89 45
2020 Other services to the public 0 100 30
2020 None of the above 8 92 60
2019 Client contact centre 17 83 25
2019 Federal regulators 9 91 55
2019 Compliance, inspection and enforcement 12 88 50
2019 Communications or public affairs 20 80 45
2019 Access to information and privacy 28 72 35
2019 Science and technology 17 83 25
2019 Legal services 21 79 65
2019 Administration and operations 16 84 160
2019 Human resources 10 90 55
2019 Financial management 9 91 50
2019 Information management 23 77 25
2019 Information technology 17 83 50
2019 Policy 17 83 60
2019 Project management 18 82 35
2019 Other services to the public 9 91 20
2019 None of the above 9 91 55

Question 85. Were the requests for workplace accommodation measures related to a disability?

Disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society. Barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Compliance, inspection and enforcement 84 16 10
2024 Legal services 62 38 20
2024 Administration and operations 63 37 30
2024 Human resources 65 35 15
2024 Project management 43 57 15
2024 None of the above 68 32 15
2022 Legal services 75 25 15
2022 Administration and operations 78 22 15
2022 Human resources 38 62 10
2022 Policy 67 33 10
2022 Project management 56 44 10
2022 None of the above 71 29 10
2020 Legal services 60 40 10
2020 Administration and operations 39 61 20

Question 86. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Compliance, inspection and enforcement 90 10 10
2024 Legal services 95 5 20
2024 Administration and operations 63 37 30
2024 Human resources 87 13 15
2024 Project management 83 17 15
2024 None of the above 92 8 15
2022 Legal services 92 8 15
2022 Administration and operations 62 38 15
2022 Human resources 69 31 10
2022 Policy 77 23 10
2022 Project management 73 27 10
2022 None of the above 90 10 10
2020 Legal services 100 0 10
2020 Administration and operations 71 29 20
2019 Legal services 93 7 15
2019 Administration and operations 73 27 25
2019 Policy 90 10 10

Question 87. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Legal services 78 11 0 12 0 0 0 88 12 20
2024 Administration and operations 47 25 5 17 5 0 0 73 22 25
2024 Human resources 68 23 9 0 0 0 0 91 0 15
2024 Project management 63 19 18 0 0 0 0 82 0 10
2024 None of the above 52 31 17 0 0 0 0 83 0 15
2022 Legal services 45 6 8 33 0 8 0 55 36 10
2020 Legal services 56 24 0 20 0 0 0 80 20 10
2020 Administration and operations 61 23 16 0 0 0 0 84 0 15
2019 Legal services 65 22 0 13 0 0 0 87 13 15
2019 Administration and operations 68 22 0 10 0 0 0 90 10 20
2019 Policy 40 60 0 0 0 0 0 100 0 10

Question 88. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 78 17 0 5 0 0 0 95 5 20
2024 Intelligence analysts 18 46 17 7 5 7 0 69 13 15
2024 Federal regulators 61 15 6 6 0 8 4 87 7 40
2024 Compliance, inspection and enforcement 53 30 5 7 0 4 2 88 7 55
2024 Communications or public affairs 55 35 6 3 2 0 0 90 5 65
2024 Access to information and privacy 65 17 0 9 7 2 0 84 16 35
2024 Security 55 20 8 10 0 7 0 81 11 10
2024 Science and technology 56 29 9 3 0 3 0 88 3 25
2024 Legal services 64 21 9 0 1 1 3 89 1 70
2024 Administration and operations 51 29 9 4 3 2 3 84 7 175
2024 Human resources 67 20 3 6 2 0 2 89 7 75
2024 Financial management 60 22 5 3 3 3 4 88 7 85
2024 Information management 57 11 21 0 0 11 0 77 0 15
2024 Information technology 58 27 7 2 0 7 0 91 2 50
2024 Evaluation 52 40 8 0 0 0 0 92 0 10
2024 Data sciences 41 44 0 8 7 0 0 85 15 10
2024 Policy 59 27 3 5 4 3 0 88 9 90
2024 Project management 57 30 5 4 1 2 0 89 6 75
2024 Other services to the public 33 37 8 5 3 3 12 82 8 40
2024 None of the above 54 26 11 1 2 2 3 85 3 80
2022 Client contact centre 54 31 12 0 0 3 0 88 0 25
2022 Federal regulators 46 30 0 8 5 0 11 86 14 35
2022 Compliance, inspection and enforcement 49 28 14 4 1 1 3 80 5 60
2022 Communications or public affairs 59 25 4 7 1 0 5 87 9 65
2022 Access to information and privacy 59 24 0 9 3 2 3 87 13 40
2022 Science and technology 53 24 7 0 5 0 12 87 6 20
2022 Legal services 57 30 3 1 3 4 3 93 4 70
2022 Administration and operations 52 29 9 5 1 3 1 85 6 170
2022 Human resources 68 24 6 1 1 0 0 92 2 60
2022 Financial management 55 32 7 1 3 2 0 89 4 65
2022 Procurement 78 22 0 0 0 0 0 100 0 10
2022 Information management 44 26 5 18 0 6 0 75 20 20
2022 Information technology 58 31 3 3 1 4 0 93 4 55
2022 Policy 53 28 4 6 1 3 3 88 8 85
2022 Project management 54 26 8 4 2 2 3 85 7 105
2022 Other services to the public 50 33 7 2 4 2 2 86 7 45
2022 None of the above 49 33 6 5 1 2 4 88 7 60
2020 Client contact centre 71 13 11 0 5 0 0 84 5 20
2020 Federal regulators 44 20 10 6 8 2 9 73 15 40
2020 Compliance, inspection and enforcement 42 37 9 2 2 5 4 86 4 60
2020 Communications or public affairs 63 24 4 4 0 0 5 92 4 55
2020 Access to information and privacy 55 31 2 7 2 0 2 88 9 45
2020 Science and technology 34 47 8 7 0 0 4 84 8 25
2020 Legal services 59 26 7 3 1 4 1 89 4 85
2020 Administration and operations 67 23 3 2 3 1 1 92 4 175
2020 Human resources 69 21 4 2 0 0 4 94 2 50
2020 Financial management 72 17 3 0 0 4 4 96 0 60
2020 Information management 61 23 10 0 3 0 3 87 3 30
2020 Information technology 62 30 6 0 0 0 2 94 0 50
2020 Policy 49 24 12 6 2 2 5 78 9 60
2020 Project management 50 28 9 7 3 3 0 81 10 40
2020 Other services to the public 70 13 10 3 0 0 4 86 3 30
2020 None of the above 59 26 6 0 0 2 8 93 0 60
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Compensation

Question 89. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 10 84 20
2024 Intelligence analysts 26 51 15
2024 Federal regulators 18 61 40
2024 Compliance, inspection and enforcement 19 63 55
2024 Communications or public affairs 22 69 65
2024 Access to information and privacy 11 83 35
2024 Security 16 84 10
2024 Science and technology 26 62 25
2024 Legal services 20 49 70
2024 Administration and operations 13 62 175
2024 Human resources 31 56 75
2024 Financial management 22 63 85
2024 Information management 6 75 15
2024 Information technology 8 80 50
2024 Evaluation 27 58 10
2024 Data sciences 38 45 10
2024 Policy 20 61 90
2024 Project management 22 55 75
2024 Other services to the public 11 64 40
2024 None of the above 20 56 80
2022 Client contact centre 24 59 25
2022 Federal regulators 20 54 35
2022 Compliance, inspection and enforcement 9 59 60
2022 Communications or public affairs 18 63 65
2022 Access to information and privacy 13 73 40
2022 Science and technology 19 64 20
2022 Legal services 32 57 70
2022 Administration and operations 18 62 170
2022 Human resources 34 61 60
2022 Financial management 32 58 65
2022 Procurement 12 80 10
2022 Information management 29 57 20
2022 Information technology 12 67 55
2022 Policy 21 58 85
2022 Project management 27 54 105
2022 Other services to the public 15 74 45
2022 None of the above 32 41 60
2020 Client contact centre 23 54 20
2020 Federal regulators 11 60 40
2020 Compliance, inspection and enforcement 44 47 60
2020 Communications or public affairs 15 67 55
2020 Access to information and privacy 32 49 45
2020 Science and technology 16 34 25
2020 Legal services 29 42 85
2020 Administration and operations 27 54 175
2020 Human resources 27 64 50
2020 Financial management 27 61 60
2020 Information management 10 55 30
2020 Information technology 17 54 50
2020 Policy 30 49 60
2020 Project management 22 45 45
2020 Other services to the public 35 44 30
2020 None of the above 22 49 60

Question 90. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Compliance, inspection and enforcement 64 36 10
2024 Communications or public affairs 52 48 10
2024 Legal services 36 64 15
2024 Administration and operations 52 48 25
2024 Human resources 46 54 25
2024 Financial management 61 39 20
2024 Policy 44 56 20
2024 Project management 27 73 15
2024 None of the above 44 56 15
2022 Communications or public affairs 63 37 10
2022 Legal services 35 65 20
2022 Administration and operations 46 54 30
2022 Human resources 16 84 20
2022 Financial management 34 66 20
2022 Policy 36 64 20
2022 Project management 50 50 25
2022 None of the above 53 47 20
2020 Compliance, inspection and enforcement 27 73 25
2020 Access to information and privacy 36 64 15
2020 Legal services 32 68 25
2020 Administration and operations 49 51 45
2020 Human resources 38 62 15
2020 Financial management 47 53 15
2020 Policy 60 40 20
2020 Project management 40 60 10
2020 Other services to the public 38 62 10
2020 None of the above 50 50 15

Question 91. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Compliance, inspection and enforcement 24 35 12 9 12 0 8 64 23 10
2024 Communications or public affairs 28 33 0 16 23 0 0 61 39 10
2024 Legal services 13 20 10 21 29 0 7 35 54 15
2024 Administration and operations 36 31 10 11 9 4 0 69 21 25
2024 Human resources 45 19 19 5 0 0 11 73 6 25
2024 Financial management 43 22 20 0 10 0 5 68 10 20
2024 Policy 14 23 5 18 40 0 0 37 58 20
2024 Project management 25 23 8 38 7 0 0 48 45 15
2024 None of the above 35 7 15 13 20 0 10 46 37 15
2022 Communications or public affairs 29 37 10 24 0 0 0 66 24 10
2022 Legal services 8 54 12 8 18 0 0 62 26 20
2022 Administration and operations 33 18 13 19 17 0 0 52 36 30
2022 Human resources 30 25 16 6 12 0 11 62 21 20
2022 Financial management 59 12 4 3 14 6 3 77 19 20
2022 Policy 19 25 15 8 23 10 0 49 35 20
2022 Project management 20 42 8 3 27 0 0 62 30 25
2022 None of the above 14 17 9 32 6 5 18 40 48 20
2020 Compliance, inspection and enforcement 15 24 19 27 11 0 4 41 39 25
2020 Access to information and privacy 29 29 21 7 7 0 7 62 15 15
2020 Legal services 20 39 13 12 12 4 0 61 25 25
2020 Administration and operations 27 29 11 15 12 0 6 59 29 45
2020 Human resources 58 26 0 9 0 0 7 91 9 15
2020 Financial management 52 24 6 18 0 0 0 76 18 15
2020 Policy 31 25 10 19 10 0 5 59 30 20
2020 Project management 30 30 10 20 10 0 0 60 30 10
2020 Other services to the public 27 39 26 0 0 0 8 71 0 10
2020 None of the above 20 27 16 7 20 0 8 52 30 15

Question 92. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Compliance, inspection and enforcement 8 25 24 26 0 7 10 40 31 10
2024 Communications or public affairs 0 36 0 16 24 10 14 47 53 10
2024 Legal services 7 0 0 15 69 0 10 7 93 15
2024 Administration and operations 17 18 11 26 20 0 7 38 50 25
2024 Human resources 3 12 17 22 14 0 32 23 52 25
2024 Financial management 20 27 11 19 10 0 14 54 33 20
2024 Policy 5 5 17 19 46 0 9 10 71 20
2024 Project management 12 11 10 16 41 0 11 25 64 15
2024 None of the above 8 13 0 24 50 0 5 23 77 15
2022 Communications or public affairs 0 23 15 34 16 0 12 26 56 10
2022 Legal services 0 9 19 25 43 4 0 9 71 20
2022 Administration and operations 3 24 16 28 25 0 5 28 56 30
2022 Human resources 4 13 10 30 39 0 3 18 71 20
2022 Financial management 0 9 7 17 30 0 38 14 75 20
2022 Policy 5 34 13 6 43 0 0 38 49 20
2022 Project management 0 34 9 22 20 7 8 40 50 25
2022 None of the above 4 13 20 32 23 0 8 19 60 20
2020 Compliance, inspection and enforcement 8 12 23 19 29 0 8 22 53 25
2020 Access to information and privacy 14 21 14 7 14 0 29 50 30 15
2020 Legal services 0 12 24 14 28 7 14 16 54 25
2020 Administration and operations 15 17 13 12 33 2 8 35 50 45
2020 Human resources 14 29 16 16 16 0 8 47 36 15
2020 Financial management 12 19 0 32 19 0 18 38 62 15
2020 Policy 10 31 0 24 25 0 11 46 54 20
2020 Project management 19 30 10 10 20 10 0 55 34 10
2020 Other services to the public 8 31 9 9 17 0 26 53 35 10
2020 None of the above 7 15 29 7 27 0 15 25 41 15

Question 93. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 11 6 0 5 0 28 69 31 20
2024 Intelligence analysts 45 0 0 5 14 12 24 70 30 15
2024 Federal regulators 67 9 8 3 5 2 7 73 27 40
2024 Compliance, inspection and enforcement 46 24 10 0 2 5 13 56 44 55
2024 Communications or public affairs 43 15 9 5 3 3 23 58 42 65
2024 Access to information and privacy 46 15 9 6 7 2 16 56 44 35
2024 Security 33 12 25 6 0 8 17 43 57 10
2024 Science and technology 36 13 11 4 0 3 32 56 44 25
2024 Legal services 53 6 5 5 4 3 24 73 27 70
2024 Administration and operations 44 12 7 3 2 6 26 64 36 175
2024 Human resources 44 15 12 2 5 0 21 56 44 75
2024 Financial management 56 15 3 7 5 1 12 64 36 85
2024 Information management 45 13 7 5 8 11 11 58 42 15
2024 Information technology 52 11 5 3 4 5 21 69 31 50
2024 Evaluation 56 10 0 7 8 0 20 70 30 10
2024 Data sciences 53 9 7 0 7 0 24 70 30 10
2024 Policy 44 12 14 2 7 5 17 56 44 90
2024 Project management 40 8 3 6 6 2 33 63 37 75
2024 Other services to the public 47 15 3 0 0 11 25 73 27 40
2024 None of the above 35 9 6 6 10 5 29 52 48 80
2022 Client contact centre 52 19 14 3 0 4 8 25
2022 Federal regulators 56 14 10 3 2 7 8 35
2022 Compliance, inspection and enforcement 44 9 16 0 6 5 21 60
2022 Communications or public affairs 38 10 11 3 4 5 29 65
2022 Access to information and privacy 32 19 16 5 2 5 20 40
2022 Science and technology 63 0 0 0 5 0 32 20
2022 Legal services 41 15 9 6 8 5 16 70
2022 Administration and operations 46 15 6 4 3 1 25 170
2022 Human resources 29 15 11 16 3 5 21 60
2022 Financial management 48 20 9 2 1 3 17 65
2022 Procurement 70 0 0 8 0 15 7 10
2022 Information management 39 27 2 12 0 11 9 20
2022 Information technology 60 13 5 5 3 4 10 55
2022 Policy 41 10 11 10 9 1 18 85
2022 Project management 46 10 6 2 5 2 27 105
2022 Other services to the public 60 6 0 0 2 8 24 45
2022 None of the above 31 18 9 9 1 4 28 60
2020 Client contact centre 49 22 4 9 6 5 5 20
2020 Federal regulators 65 8 4 0 6 3 15 40
2020 Compliance, inspection and enforcement 41 15 12 6 6 4 16 60
2020 Communications or public affairs 42 17 7 7 3 4 20 55
2020 Access to information and privacy 44 12 14 12 7 0 12 45
2020 Science and technology 69 16 4 8 0 0 3 25
2020 Legal services 44 20 17 7 2 1 9 85
2020 Administration and operations 50 18 12 4 5 1 11 175
2020 Human resources 60 16 10 2 4 0 8 50
2020 Financial management 61 13 6 3 3 0 14 60
2020 Information management 31 15 16 8 7 3 21 30
2020 Information technology 46 25 9 9 7 0 3 50
2020 Policy 52 23 8 5 4 1 7 60
2020 Project management 51 10 7 14 0 5 13 45
2020 Other services to the public 45 34 3 3 6 3 6 30
2020 None of the above 39 12 8 3 5 0 34 60
2019 Client contact centre 31 21 13 20 4 0 12 25
2019 Federal regulators 59 22 7 7 1 0 4 60
2019 Compliance, inspection and enforcement 49 15 12 9 8 0 7 50
2019 Communications or public affairs 48 9 11 11 6 0 15 45
2019 Access to information and privacy 27 15 19 15 12 3 9 35
2019 Science and technology 62 13 4 4 4 0 13 25
2019 Legal services 45 25 14 6 3 0 7 65
2019 Administration and operations 39 23 12 8 11 0 7 160
2019 Human resources 42 21 14 4 5 2 12 55
2019 Financial management 64 5 12 2 9 0 8 50
2019 Information management 37 16 12 10 21 0 3 25
2019 Information technology 44 22 7 10 6 0 11 50
2019 Policy 47 10 26 6 6 2 3 60
2019 Project management 46 15 15 6 3 3 12 35
2019 Other services to the public 44 12 9 5 6 10 13 20
2019 None of the above 48 9 11 8 16 2 5 55
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