2024 Public Service Employee Survey Results for Administrative Tribunals Support Service of Canada by Question 103. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2024 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Positive answers" and "Negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Results for questions 44, 73 and 93 are calculated differently than previous years to provide a more accurate and meaningful reflection of employee experiences. The calculation of negative answers now includes "To a very large extent", "To a large extent", "To a moderate extent" and "To a small extent". Because of this adjustment, results for these questions are not directly comparable to previous years.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 68 27 0 5 0 0 0 95 5 15
2024 Communications or public affairs 42 52 0 3 3 0 0 94 6 30
2024 Legal services 45 38 7 9 1 0 0 83 10 55
2024 Administration and operations 46 44 2 6 2 0 0 90 8 110
2024 Human resources 50 32 8 7 3 0 0 82 10 30
2024 Financial management 60 31 0 9 0 0 0 91 9 10
2024 Information technology 74 23 3 0 0 0 0 97 0 30
2024 Project management 21 54 0 25 0 0 0 75 25 10
2024 None of the above 16 48 5 11 20 0 0 64 31 15
2022 Client contact centre 68 29 0 4 0 0 0 96 4 25
2022 Communications or public affairs 78 13 0 6 3 0 0 92 8 35
2022 Legal services 49 49 2 0 0 0 0 98 0 65
2022 Administration and operations 64 30 1 3 1 0 0 94 5 165
2022 Human resources 67 20 5 8 0 0 0 87 8 40
2022 Financial management 62 20 11 6 0 0 0 82 6 20
2022 Information technology 70 25 1 0 2 0 2 97 2 50
2022 Project management 38 56 0 6 0 0 0 94 6 15
2022 Other services to the public 67 33 0 0 0 0 0 100 0 15
2022 None of the above 61 36 0 4 0 0 0 96 4 40
2020 Client contact centre 40 40 6 0 14 0 0 80 14 15
2020 Communications or public affairs 51 44 0 3 0 0 2 97 3 40
2020 Legal services 38 47 7 5 4 0 0 85 8 50
2020 Administration and operations 50 38 1 9 2 0 0 88 12 135
2020 Human resources 48 46 0 6 0 0 0 94 6 35
2020 Financial management 65 30 5 0 0 0 0 95 0 20
2020 Information management 46 45 0 10 0 0 0 90 10 10
2020 Information technology 62 30 5 3 0 0 0 93 3 40
2020 Other services to the public 19 58 0 10 14 0 0 77 23 10
2020 None of the above 41 45 0 14 0 0 0 86 14 25

Question 2. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 59 26 10 0 4 0 0 85 4 15
2024 Communications or public affairs 72 20 0 4 3 0 0 92 8 30
2024 Legal services 63 22 4 7 3 0 0 86 10 55
2024 Administration and operations 70 21 4 4 1 1 0 91 5 110
2024 Human resources 80 20 0 0 0 0 0 100 0 30
2024 Financial management 76 8 8 8 0 0 0 84 8 15
2024 Information technology 76 15 6 3 0 0 0 91 3 30
2024 Project management 86 7 0 7 0 0 0 93 7 10
2024 None of the above 47 19 29 5 0 0 0 66 5 15

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 26 10 5 4 0 0 80 10 15
2024 Communications or public affairs 54 37 0 6 3 0 0 91 9 30
2024 Legal services 55 22 6 11 6 0 0 77 17 55
2024 Administration and operations 70 13 6 5 3 0 3 85 9 110
2024 Human resources 64 29 0 5 2 0 0 93 7 30
2024 Financial management 76 15 8 0 0 0 0 92 0 15
2024 Information technology 74 6 12 9 0 0 0 79 9 30
2024 Project management 62 15 10 14 0 0 0 76 14 10
2024 None of the above 43 23 25 9 0 0 0 66 9 15

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 12 6 16 13 0 0 65 29 15
2024 Communications or public affairs 21 34 10 12 16 0 7 60 30 30
2024 Legal services 36 32 14 10 7 0 1 69 17 50
2024 Administration and operations 39 35 8 10 8 0 0 74 18 110
2024 Human resources 51 21 14 9 2 0 2 74 12 30
2024 Financial management 34 21 8 30 0 0 8 59 32 15
2024 Information technology 61 13 12 9 5 0 0 74 14 30
2024 Project management 28 32 0 16 24 0 0 60 40 10
2024 None of the above 11 39 9 11 30 0 0 49 41 15
2022 Client contact centre 75 22 0 4 0 0 0 96 4 25
2022 Communications or public affairs 90 10 0 0 0 0 0 100 0 35
2022 Legal services 60 30 3 3 0 0 4 93 4 65
2022 Administration and operations 64 25 9 1 0 0 2 90 1 165
2022 Human resources 72 21 5 0 0 0 2 95 0 40
2022 Financial management 67 25 0 7 0 0 0 93 7 20
2022 Information technology 72 22 5 0 1 0 0 93 1 50
2022 Project management 74 21 6 0 0 0 0 94 0 15
2022 Other services to the public 84 11 4 0 0 0 0 96 0 15
2022 None of the above 64 26 2 5 0 0 4 93 5 40
2020 Client contact centre 40 21 26 6 7 0 0 61 14 15
2020 Communications or public affairs 53 37 8 0 0 0 3 92 0 40
2020 Legal services 39 33 11 11 0 2 5 77 12 45
2020 Administration and operations 39 39 4 10 4 1 2 80 15 135
2020 Human resources 49 39 6 5 0 0 0 88 5 35
2020 Financial management 65 20 10 5 0 0 0 85 5 20
2020 Information management 29 35 18 18 0 0 0 64 18 10
2020 Information technology 48 40 5 2 3 2 0 90 5 40
2020 Other services to the public 29 10 23 29 0 10 0 43 32 10
2020 None of the above 44 42 8 6 0 0 0 86 6 25
2019 Client contact centre 83 17 0 0 0 0 0 100 0 15
2019 Communications or public affairs 52 30 0 15 4 0 0 81 19 25
2019 Legal services 72 21 4 2 0 0 0 94 2 45
2019 Administration and operations 61 26 2 8 1 0 2 88 10 125
2019 Human resources 53 36 3 3 0 0 4 93 4 25
2019 Financial management 79 21 0 0 0 0 0 100 0 25
2019 Information technology 55 33 6 6 0 0 0 88 6 30
2019 None of the above 57 20 3 8 11 0 0 78 20 25

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 19 42 35 0 4 0 0 61 4 15
2024 Communications or public affairs 42 41 4 7 6 0 0 84 13 30
2024 Legal services 58 28 3 11 0 0 1 86 11 50
2024 Administration and operations 35 47 5 6 4 0 3 84 11 110
2024 Human resources 44 31 7 12 2 0 2 77 15 30
2024 Financial management 32 60 0 0 0 0 8 100 0 15
2024 Information technology 60 22 11 7 0 0 0 82 7 30
2024 Project management 21 39 7 14 19 0 0 60 33 10
2024 None of the above 17 48 15 15 0 5 0 68 16 15
2022 Client contact centre 45 46 9 0 0 0 0 91 0 25
2022 Communications or public affairs 64 24 6 3 0 0 3 91 3 35
2022 Legal services 58 30 5 5 1 0 0 88 6 65
2022 Administration and operations 50 40 5 5 0 0 0 90 5 165
2022 Human resources 67 25 6 2 0 0 0 92 2 40
2022 Financial management 53 22 22 3 0 0 0 75 3 20
2022 Information technology 61 22 11 4 0 0 2 84 4 50
2022 Project management 43 40 0 17 0 0 0 83 17 15
2022 Other services to the public 45 44 0 5 7 0 0 88 12 15
2022 None of the above 47 37 11 5 0 0 0 84 5 40
2020 Client contact centre 49 44 0 8 0 0 0 92 8 15
2020 Communications or public affairs 64 34 0 0 0 0 2 100 0 40
2020 Legal services 41 47 2 5 5 0 0 88 10 45
2020 Administration and operations 37 43 8 8 3 0 2 81 11 135
2020 Human resources 51 33 5 6 4 0 0 85 10 35
2020 Financial management 55 35 10 0 0 0 0 90 0 20
2020 Information management 62 28 0 11 0 0 0 89 11 10
2020 Information technology 45 32 12 3 5 2 0 80 8 40
2020 Other services to the public 30 37 14 10 10 0 0 67 19 10
2020 None of the above 41 41 4 10 0 0 4 86 10 25
2019 Client contact centre 73 22 5 0 0 0 0 95 0 15
2019 Communications or public affairs 41 52 4 0 4 0 0 93 4 25
2019 Legal services 37 48 4 9 2 0 0 84 11 45
2019 Administration and operations 41 41 5 10 2 0 2 83 12 125
2019 Human resources 60 17 7 0 4 0 13 88 4 25
2019 Financial management 54 29 4 8 0 0 4 87 9 25
2019 Information technology 24 45 24 3 3 0 0 70 6 30
2019 None of the above 38 11 17 20 3 0 11 55 26 25

Question 6. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 44 12 6 0 0 0 83 6 15
2024 Communications or public affairs 43 39 6 6 6 0 0 82 12 30
2024 Legal services 45 35 9 8 4 0 0 80 11 55
2024 Administration and operations 48 38 5 4 5 0 0 86 9 110
2024 Human resources 54 27 8 9 2 0 0 80 12 30
2024 Financial management 36 64 0 0 0 0 0 100 0 15
2024 Information technology 59 39 0 0 3 0 0 97 3 30
2024 Project management 46 14 8 16 16 0 0 60 33 10
2024 None of the above 17 57 21 0 5 0 0 74 5 15
2022 Client contact centre 72 28 0 0 0 0 0 100 0 25
2022 Communications or public affairs 92 8 0 0 0 0 0 100 0 35
2022 Legal services 68 21 6 5 0 0 0 89 5 65
2022 Administration and operations 69 26 3 1 0 0 0 95 2 165
2022 Human resources 85 15 0 0 0 0 0 100 0 40
2022 Financial management 66 22 4 7 0 0 0 89 7 20
2022 Information technology 80 15 0 1 3 0 0 95 5 50
2022 Project management 49 45 0 6 0 0 0 94 6 15
2022 Other services to the public 66 26 0 0 7 0 0 93 7 15
2022 None of the above 62 36 0 2 0 0 0 98 2 40
2020 Client contact centre 61 13 19 7 0 0 0 74 7 15
2020 Communications or public affairs 51 39 3 0 0 0 8 97 0 40
2020 Legal services 47 35 9 5 2 2 0 84 7 45
2020 Administration and operations 39 45 8 4 2 1 1 86 6 135
2020 Human resources 72 25 0 3 0 0 0 97 3 35
2020 Financial management 70 20 10 0 0 0 0 90 0 20
2020 Information management 64 27 0 10 0 0 0 90 10 10
2020 Information technology 52 31 8 3 3 3 3 86 6 40
2020 Other services to the public 48 23 10 10 0 10 0 79 11 10
2020 None of the above 50 33 14 4 0 0 0 83 4 25
2019 Client contact centre 91 9 0 0 0 0 0 100 0 15
2019 Communications or public affairs 44 37 0 15 4 0 0 81 19 25
2019 Legal services 59 30 4 6 0 0 0 89 6 45
2019 Administration and operations 59 27 10 4 1 0 0 86 4 125
2019 Human resources 68 29 4 0 0 0 0 96 0 25
2019 Financial management 71 29 0 0 0 0 0 100 0 25
2019 Information technology 47 40 9 0 3 0 0 88 3 30
2019 None of the above 59 29 8 3 0 0 0 89 3 25

Question 7. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 48 4 12 0 0 0 84 12 15
2024 Communications or public affairs 35 30 3 12 16 0 4 67 30 30
2024 Legal services 49 23 8 18 3 0 0 72 21 55
2024 Administration and operations 52 28 5 6 9 0 0 80 15 110
2024 Human resources 55 31 7 2 3 0 2 87 5 30
2024 Financial management 69 23 8 0 0 0 0 92 0 15
2024 Information technology 85 13 0 0 2 0 0 98 2 30
2024 Project management 62 7 0 15 16 0 0 69 31 10
2024 None of the above 30 18 21 25 5 0 0 49 31 15
2022 Client contact centre 76 20 4 0 0 0 0 96 0 25
2022 Communications or public affairs 69 31 0 0 0 0 0 100 0 35
2022 Legal services 63 26 9 2 0 0 0 89 2 65
2022 Administration and operations 59 27 7 4 3 1 0 86 7 165
2022 Human resources 83 14 2 0 0 0 0 98 0 40
2022 Financial management 61 7 25 7 0 0 0 68 7 20
2022 Information technology 74 22 2 0 2 0 0 97 2 50
2022 Project management 38 49 13 0 0 0 0 87 0 15
2022 Other services to the public 54 28 0 5 0 0 13 95 5 15
2022 None of the above 55 40 4 2 0 0 0 95 2 40
2020 Client contact centre 71 21 0 8 0 0 0 92 8 15
2020 Communications or public affairs 56 34 5 0 0 0 5 95 0 40
2020 Legal services 54 23 2 13 5 0 2 79 18 45
2020 Administration and operations 54 26 5 9 5 0 0 81 14 135
2020 Human resources 67 24 0 5 4 0 0 91 9 35
2020 Financial management 66 34 0 0 0 0 0 100 0 20
2020 Information management 73 27 0 0 0 0 0 100 0 10
2020 Information technology 68 17 10 5 0 0 0 85 5 40
2020 Other services to the public 49 32 19 0 0 0 0 81 0 10
2020 None of the above 50 34 8 8 0 0 0 83 8 25
2019 Client contact centre 86 5 9 0 0 0 0 91 0 15
2019 Communications or public affairs 82 11 0 0 4 0 4 96 4 25
2019 Legal services 55 30 2 9 2 2 0 87 11 45
2019 Administration and operations 49 34 8 9 0 0 0 83 9 125
2019 Human resources 77 17 3 0 4 0 0 93 4 25
2019 Financial management 63 21 4 13 0 0 0 83 13 25
2019 Information technology 57 24 15 3 0 0 0 82 3 30
2019 None of the above 48 29 9 0 14 0 0 77 14 25

Question 8. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 46 40 5 5 4 0 0 86 9 15
2024 Communications or public affairs 26 41 13 10 10 0 0 67 19 30
2024 Legal services 43 32 11 8 5 0 0 75 13 55
2024 Administration and operations 37 42 15 5 1 0 0 79 6 110
2024 Human resources 40 47 5 5 2 0 0 87 8 30
2024 Financial management 37 42 15 6 0 0 0 79 6 15
2024 Information technology 61 39 0 0 0 0 0 100 0 30
2024 Project management 45 31 17 0 7 0 0 76 7 10
2024 None of the above 20 49 5 6 20 0 0 69 26 15
2022 Client contact centre 61 30 5 0 4 0 0 91 4 25
2022 Communications or public affairs 42 36 19 3 0 0 0 78 3 35
2022 Legal services 53 40 6 0 1 0 0 93 1 65
2022 Administration and operations 51 35 7 5 2 0 0 86 7 165
2022 Human resources 62 28 6 4 0 0 0 90 4 40
2022 Financial management 35 34 21 3 7 0 0 68 10 20
2022 Information technology 61 31 2 7 0 0 0 91 7 50
2022 Project management 44 50 0 0 6 0 0 94 6 15
2022 Other services to the public 58 37 5 0 0 0 0 95 0 15
2022 None of the above 55 39 6 0 0 0 0 94 0 40
2020 Client contact centre 47 33 19 0 0 0 0 81 0 15
2020 Communications or public affairs 51 34 8 5 0 0 2 87 5 40
2020 Legal services 54 36 7 2 2 0 0 89 4 50
2020 Administration and operations 46 34 10 6 3 0 0 81 9 135
2020 Human resources 50 40 6 4 0 0 0 90 4 35
2020 Financial management 49 41 0 10 0 0 0 90 10 20
2020 Information management 62 28 10 0 0 0 0 90 0 10
2020 Information technology 43 30 20 3 5 0 0 73 8 40
2020 Other services to the public 39 52 10 0 0 0 0 90 0 10
2020 None of the above 47 39 4 9 0 0 0 87 9 25
2019 Client contact centre 55 40 5 0 0 0 0 95 0 15
2019 Communications or public affairs 41 30 4 22 4 0 0 70 26 25
2019 Legal services 40 51 4 2 2 0 0 92 4 45
2019 Administration and operations 36 38 10 9 6 0 0 74 15 125
2019 Human resources 57 33 7 0 4 0 0 90 4 25
2019 Financial management 46 38 8 4 4 0 0 84 8 25
2019 Information technology 42 27 21 6 3 0 0 70 9 30
2019 None of the above 57 20 9 8 6 0 0 77 15 25

Question 9. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 26 15 0 0 5 0 84 0 15
2024 Communications or public affairs 40 28 10 19 3 0 0 68 22 30
2024 Legal services 44 22 16 11 7 0 0 67 18 55
2024 Administration and operations 37 36 14 8 4 0 1 74 12 110
2024 Human resources 44 25 5 19 8 0 0 68 27 30
2024 Financial management 42 29 7 6 16 0 0 71 22 15
2024 Information technology 69 26 3 2 0 0 0 95 2 30
2024 Project management 45 32 7 0 16 0 0 77 16 10
2024 None of the above 20 40 5 15 20 0 0 60 35 15
2022 Client contact centre 56 30 6 4 4 0 0 86 8 25
2022 Communications or public affairs 58 37 5 0 0 0 0 95 0 35
2022 Legal services 50 28 13 5 3 0 0 79 8 65
2022 Administration and operations 49 37 7 5 2 0 0 85 7 165
2022 Human resources 59 31 11 0 0 0 0 89 0 40
2022 Financial management 37 20 21 11 10 0 0 57 21 20
2022 Information technology 77 19 2 2 2 0 0 95 3 50
2022 Project management 55 33 0 6 6 0 0 88 12 15
2022 Other services to the public 55 24 17 0 5 0 0 79 5 15
2022 None of the above 54 40 5 2 0 0 0 94 2 40
2020 Client contact centre 54 40 6 0 0 0 0 94 0 15
2020 Communications or public affairs 43 46 5 3 0 0 2 92 3 40
2020 Legal services 64 24 2 5 6 0 0 88 11 50
2020 Administration and operations 36 40 17 1 4 1 1 77 6 135
2020 Human resources 44 28 18 6 4 0 0 72 10 35
2020 Financial management 50 40 5 0 5 0 0 90 5 20
2020 Information management 45 55 0 0 0 0 0 100 0 10
2020 Information technology 48 28 13 5 3 3 0 79 8 40
2020 Other services to the public 18 63 0 19 0 0 0 81 19 10
2020 None of the above 41 34 20 4 0 0 0 75 4 25
2019 Client contact centre 59 26 10 5 0 0 0 85 5 15
2019 Communications or public affairs 37 52 4 4 4 0 0 89 7 25
2019 Legal services 34 42 11 7 6 0 0 76 13 45
2019 Administration and operations 36 34 18 8 2 0 2 72 10 125
2019 Human resources 59 20 13 4 4 0 0 79 7 25
2019 Financial management 46 16 17 17 4 0 0 62 21 25
2019 Information technology 45 30 18 3 3 0 0 76 6 30
2019 None of the above 34 31 9 22 3 0 0 65 26 25

Question 10. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 32 68 0 0 0 0 0 100 0 15
2024 Communications or public affairs 40 35 3 19 4 0 0 74 23 30
2024 Legal services 47 40 3 7 3 0 0 87 10 55
2024 Administration and operations 47 39 7 6 1 0 0 86 7 110
2024 Human resources 48 45 3 4 0 0 0 93 4 30
2024 Financial management 48 29 15 0 8 0 0 77 8 15
2024 Information technology 62 32 3 3 0 0 0 94 3 30
2024 Project management 14 39 32 7 9 0 0 53 16 10
2024 None of the above 26 30 29 6 9 0 0 56 15 15
2022 Client contact centre 67 20 13 0 0 0 0 87 0 25
2022 Communications or public affairs 59 35 5 0 0 0 0 95 0 35
2022 Legal services 57 30 5 7 0 0 0 87 7 65
2022 Administration and operations 52 39 2 5 1 0 0 92 6 165
2022 Human resources 65 30 6 0 0 0 0 94 0 40
2022 Financial management 34 34 10 22 0 0 0 68 22 20
2022 Information technology 58 33 5 3 0 0 0 91 3 50
2022 Project management 37 51 6 6 0 0 0 88 6 15
2022 Other services to the public 74 22 0 5 0 0 0 95 5 15
2022 None of the above 58 35 6 0 0 0 0 94 0 40
2020 Client contact centre 41 59 0 0 0 0 0 100 0 15
2020 Communications or public affairs 57 33 5 0 3 0 2 92 3 40
2020 Legal services 58 34 4 2 2 0 0 92 4 50
2020 Administration and operations 38 45 8 5 3 1 0 83 9 135
2020 Human resources 52 40 4 4 0 0 0 92 4 35
2020 Financial management 44 47 5 5 0 0 0 90 5 20
2020 Information management 45 45 10 0 0 0 0 90 0 10
2020 Information technology 41 38 18 0 3 0 0 80 3 40
2020 Other services to the public 39 19 33 10 0 0 0 58 10 10
2020 None of the above 52 35 8 5 0 0 0 87 5 25
2019 Client contact centre 76 19 5 0 0 0 0 95 0 15
2019 Communications or public affairs 41 48 4 4 4 0 0 89 7 25
2019 Legal services 47 34 8 9 2 0 0 81 11 45
2019 Administration and operations 45 41 9 2 1 0 3 88 3 125
2019 Human resources 56 33 7 0 4 0 0 90 4 25
2019 Financial management 54 21 4 12 8 0 0 75 21 25
2019 Information technology 39 37 9 12 3 0 0 76 15 30
2019 None of the above 43 26 15 14 3 0 0 68 17 25

Question 11. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 45 40 15 0 0 0 0 85 0 15
2024 Communications or public affairs 53 25 7 10 4 0 0 78 14 30
2024 Legal services 71 19 6 0 4 0 0 90 4 55
2024 Administration and operations 59 32 6 1 1 1 0 92 2 110
2024 Human resources 74 24 2 0 0 0 0 98 0 30
2024 Financial management 58 33 0 9 0 0 0 91 9 10
2024 Information technology 66 29 5 0 0 0 0 95 0 30
2024 Project management 22 65 14 0 0 0 0 86 0 10
2024 None of the above 36 30 26 9 0 0 0 65 9 15
2022 Client contact centre 58 34 8 0 0 0 0 92 0 25
2022 Communications or public affairs 64 33 3 0 0 0 0 97 0 35
2022 Legal services 71 22 6 1 0 0 0 92 1 65
2022 Administration and operations 69 25 3 1 2 0 0 94 3 165
2022 Human resources 74 22 4 0 0 0 0 96 0 40
2022 Financial management 48 35 10 0 7 0 0 83 7 20
2022 Information technology 62 36 0 0 2 0 0 98 2 50
2022 Project management 62 31 0 0 6 0 0 94 6 15
2022 Other services to the public 84 16 0 0 0 0 0 100 0 15
2022 None of the above 62 34 5 0 0 0 0 95 0 40
2020 Client contact centre 48 39 6 0 7 0 0 86 7 15
2020 Communications or public affairs 64 31 0 3 0 0 2 97 3 40
2020 Legal services 69 30 2 0 0 0 0 98 0 50
2020 Administration and operations 62 34 1 1 2 0 0 96 3 135
2020 Human resources 70 23 3 4 0 0 0 94 4 35
2020 Financial management 65 26 10 0 0 0 0 90 0 20
2020 Information management 73 27 0 0 0 0 0 100 0 10
2020 Information technology 51 36 7 3 2 0 0 87 5 40
2020 Other services to the public 62 19 10 10 0 0 0 81 10 10
2020 None of the above 54 42 4 0 0 0 0 96 0 25
2019 Client contact centre 86 14 0 0 0 0 0 100 0 15
2019 Communications or public affairs 55 37 4 0 4 0 0 93 4 25
2019 Legal services 68 28 2 0 2 0 0 96 2 45
2019 Administration and operations 55 32 12 1 0 0 0 87 1 125
2019 Human resources 76 13 3 4 4 0 0 90 7 25
2019 Financial management 67 21 8 0 4 0 0 88 4 25
2019 Information technology 51 33 12 0 3 0 0 85 3 30
2019 None of the above 48 29 20 0 3 0 0 77 3 25

Question 12. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 48 0 4 0 0 0 96 4 15
2024 Communications or public affairs 32 42 7 9 11 0 0 73 20 30
2024 Legal services 46 24 15 10 6 0 0 70 16 55
2024 Administration and operations 37 40 8 10 5 0 0 77 15 110
2024 Human resources 49 34 11 2 4 0 0 83 7 30
2024 Financial management 49 38 13 0 0 0 0 87 0 10
2024 Information technology 68 27 0 2 3 0 0 95 5 30
2024 Project management 21 31 7 34 7 0 0 53 40 10
2024 None of the above 15 45 5 20 15 0 0 60 35 15
2022 Client contact centre 50 42 0 8 0 0 0 92 8 25
2022 Communications or public affairs 61 33 6 0 0 0 0 94 0 35
2022 Legal services 54 31 5 9 1 0 0 85 10 65
2022 Administration and operations 56 32 7 2 3 0 0 88 6 165
2022 Human resources 64 25 11 0 0 0 0 89 0 40
2022 Financial management 39 18 21 14 7 0 0 57 21 20
2022 Information technology 67 21 6 4 2 0 0 88 5 50
2022 Project management 50 38 0 0 12 0 0 88 12 15
2022 Other services to the public 45 46 4 0 5 0 0 91 5 15
2022 None of the above 55 31 14 0 0 0 0 86 0 40
2020 Client contact centre 47 40 13 0 0 0 0 87 0 15
2020 Communications or public affairs 49 39 8 3 0 0 2 90 3 40
2020 Legal services 52 35 2 5 6 0 0 87 11 50
2020 Administration and operations 42 39 13 3 3 0 0 81 6 135
2020 Human resources 56 23 8 10 4 0 0 79 14 35
2020 Financial management 55 40 0 5 0 0 0 95 5 20
2020 Information management 45 55 0 0 0 0 0 100 0 10
2020 Information technology 51 34 13 0 3 0 0 85 3 40
2020 Other services to the public 29 42 19 10 0 0 0 71 10 10
2020 None of the above 45 38 13 4 0 0 0 83 4 25
2019 Client contact centre 64 31 0 5 0 0 0 95 5 15
2019 Communications or public affairs 37 33 7 19 4 0 0 70 22 25
2019 Legal services 36 42 11 2 9 0 0 78 11 45
2019 Administration and operations 41 33 15 11 1 0 0 74 12 125
2019 Human resources 63 23 7 3 4 0 0 86 7 25
2019 Financial management 50 33 4 4 8 0 0 83 13 25
2019 Information technology 40 41 9 6 3 0 0 81 9 30
2019 None of the above 34 31 14 6 14 0 0 66 20 25

Question 13. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 61 0 0 0 0 0 100 0 15
2024 Communications or public affairs 29 51 16 4 0 0 0 80 4 30
2024 Legal services 47 42 7 3 0 0 1 89 3 55
2024 Administration and operations 55 33 11 1 1 0 0 88 1 110
2024 Human resources 49 36 13 0 2 0 0 85 2 30
2024 Financial management 43 43 7 6 0 0 0 87 6 10
2024 Information technology 66 28 3 3 0 0 0 95 3 30
2024 Project management 54 32 14 0 0 0 0 86 0 10
2024 None of the above 20 44 10 6 20 0 0 64 26 15
2022 Client contact centre 67 28 0 0 4 0 0 96 4 25
2022 Communications or public affairs 47 35 17 0 0 0 0 83 0 35
2022 Legal services 61 29 7 3 0 0 0 90 3 65
2022 Administration and operations 67 25 6 2 0 0 0 92 2 165
2022 Human resources 66 29 4 0 0 0 0 96 0 40
2022 Financial management 54 11 25 10 0 0 0 65 10 20
2022 Information technology 66 26 5 4 0 0 0 92 4 50
2022 Project management 69 31 0 0 0 0 0 100 0 15
2022 Other services to the public 66 29 5 0 0 0 0 95 0 15
2022 None of the above 57 30 13 0 0 0 0 87 0 40
2020 Client contact centre 60 20 19 0 0 0 0 81 0 15
2020 Communications or public affairs 54 34 8 3 0 0 2 90 3 40
2020 Legal services 60 38 2 0 0 0 0 98 0 50
2020 Administration and operations 58 29 8 1 3 0 0 88 4 135
2020 Human resources 64 30 6 0 0 0 0 94 0 35
2020 Financial management 65 26 10 0 0 0 0 90 0 20
2020 Information management 63 37 0 0 0 0 0 100 0 10
2020 Information technology 51 28 18 0 3 0 0 80 3 40
2020 Other services to the public 39 52 0 10 0 0 0 90 10 10
2020 None of the above 42 50 4 4 0 0 0 92 4 25
2019 Client contact centre 69 26 5 0 0 0 0 95 0 15
2019 Communications or public affairs 41 30 7 19 4 0 0 70 22 25
2019 Legal services 57 38 4 0 0 0 0 96 0 45
2019 Administration and operations 50 26 16 8 1 0 0 76 9 120
2019 Human resources 70 20 7 0 4 0 0 90 4 25
2019 Financial management 59 29 8 0 4 0 0 87 4 25
2019 Information technology 54 27 15 0 3 0 0 82 3 30
2019 None of the above 63 17 14 0 6 0 0 80 6 25

Question 14. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 44 24 4 5 0 0 67 9 15
2024 Communications or public affairs 25 32 14 8 20 0 0 57 29 30
2024 Legal services 37 23 27 12 1 0 0 60 13 55
2024 Administration and operations 34 43 9 8 5 0 0 77 14 110
2024 Human resources 50 35 5 4 6 0 0 85 10 30
2024 Financial management 55 19 9 17 0 0 0 74 17 10
2024 Information technology 61 39 0 0 0 0 0 100 0 30
2024 Project management 45 17 15 7 16 0 0 62 23 10
2024 None of the above 11 45 21 24 0 0 0 55 24 15
2022 Client contact centre 50 30 16 4 0 0 0 80 4 25
2022 Communications or public affairs 43 43 14 0 0 0 0 86 0 35
2022 Legal services 55 34 6 4 1 0 0 89 5 65
2022 Administration and operations 47 40 6 6 2 0 0 86 7 165
2022 Human resources 65 22 7 6 0 0 0 87 6 40
2022 Financial management 65 24 3 0 7 0 0 90 7 20
2022 Information technology 59 30 6 3 2 0 0 89 5 50
2022 Project management 37 50 0 0 12 0 0 88 12 15
2022 Other services to the public 30 47 4 5 0 0 13 90 5 15
2022 None of the above 51 35 11 0 0 3 0 89 0 40
2020 Client contact centre 47 40 6 6 0 0 0 87 6 15
2020 Communications or public affairs 51 38 5 3 0 0 2 92 3 40
2020 Legal services 55 33 4 5 4 0 0 88 8 50
2020 Administration and operations 44 38 10 4 3 1 1 83 7 135
2020 Human resources 64 17 6 9 4 0 0 81 13 35
2020 Financial management 45 50 0 5 0 0 0 95 5 20
2020 Information management 38 54 0 0 8 0 0 92 8 10
2020 Information technology 51 33 5 3 8 0 0 84 11 40
2020 Other services to the public 48 19 23 10 0 0 0 67 10 10
2020 None of the above 46 25 20 10 0 0 0 71 10 25
2019 Client contact centre 66 34 0 0 0 0 0 100 0 15
2019 Communications or public affairs 37 33 15 11 4 0 0 70 15 25
2019 Legal services 35 44 11 11 0 0 0 78 11 45
2019 Administration and operations 38 28 20 9 3 1 1 67 13 125
2019 Human resources 56 33 7 0 4 0 0 90 4 25
2019 Financial management 41 38 4 13 4 0 0 79 17 25
2019 Information technology 39 34 15 9 3 0 0 73 12 30
2019 None of the above 40 23 8 8 17 0 3 65 27 25

Question 15. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 45 19 4 5 0 0 72 9 15
2024 Communications or public affairs 30 31 20 9 10 0 0 61 19 30
2024 Legal services 41 28 13 12 3 3 0 71 16 55
2024 Administration and operations 42 39 10 5 4 1 0 82 8 110
2024 Human resources 49 34 2 5 10 0 0 83 15 30
2024 Financial management 49 25 17 8 0 0 0 74 8 10
2024 Information technology 59 32 6 3 0 0 0 91 3 30
2024 Project management 45 17 15 0 23 0 0 62 23 10
2024 None of the above 10 41 9 19 20 0 0 51 40 15
2022 Client contact centre 49 33 17 0 0 0 0 83 0 25
2022 Communications or public affairs 46 43 11 0 0 0 0 89 0 35
2022 Legal services 55 23 9 8 4 0 1 79 12 65
2022 Administration and operations 53 29 10 5 1 0 0 83 7 165
2022 Human resources 65 27 4 4 0 0 0 91 4 40
2022 Financial management 58 14 6 10 10 0 0 73 21 20
2022 Information technology 49 42 3 4 2 0 0 91 5 50
2022 Project management 44 50 0 0 6 0 0 94 6 15
2022 Other services to the public 42 36 21 0 0 0 0 79 0 15
2022 None of the above 53 32 15 0 0 0 0 85 0 40
2020 Client contact centre 47 34 6 13 0 0 0 81 13 15
2020 Communications or public affairs 51 31 11 5 0 0 2 84 5 40
2020 Legal services 51 39 4 2 4 0 0 90 6 50
2020 Administration and operations 48 29 14 3 4 1 1 79 7 135
2020 Human resources 58 17 14 8 4 0 0 74 11 35
2020 Financial management 49 41 5 5 0 0 0 90 5 20
2020 Information management 65 27 0 0 8 0 0 92 8 10
2020 Information technology 44 38 7 3 8 0 0 82 11 40
2020 Other services to the public 29 29 42 0 0 0 0 58 0 10
2020 None of the above 54 25 4 18 0 0 0 78 18 25
2019 Client contact centre 55 31 10 5 0 0 0 85 5 15
2019 Communications or public affairs 52 30 7 4 7 0 0 82 11 25
2019 Legal services 43 22 24 7 4 0 0 65 11 45
2019 Administration and operations 35 29 29 5 0 0 2 65 5 125
2019 Human resources 66 24 7 0 4 0 0 90 4 25
2019 Financial management 54 25 8 4 8 0 0 79 13 25
2019 Information technology 64 12 18 3 3 0 0 76 6 30
2019 None of the above 32 29 8 23 6 0 3 62 29 25

Question 16. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 40 0 9 0 0 0 91 9 15
2024 Communications or public affairs 25 46 6 12 11 0 0 71 23 30
2024 Legal services 43 36 13 5 4 0 0 79 8 55
2024 Administration and operations 40 42 10 4 3 0 0 82 7 110
2024 Human resources 39 46 12 3 0 0 0 85 3 30
2024 Financial management 43 30 9 18 0 0 0 74 18 10
2024 Information technology 64 36 0 0 0 0 0 100 0 30
2024 Project management 53 15 17 9 7 0 0 67 16 10
2024 None of the above 27 33 11 29 0 0 0 60 29 15
2022 Client contact centre 63 29 4 4 0 0 0 92 4 25
2022 Communications or public affairs 44 47 8 0 0 0 0 92 0 35
2022 Legal services 53 30 9 7 0 0 0 83 7 65
2022 Administration and operations 53 36 8 2 1 0 0 89 3 165
2022 Human resources 65 27 6 2 0 0 0 92 2 40
2022 Financial management 54 20 14 3 10 0 0 73 13 20
2022 Information technology 63 30 3 3 0 0 0 94 3 50
2022 Project management 44 44 6 0 6 0 0 88 6 15
2022 Other services to the public 49 47 0 5 0 0 0 95 5 15
2022 None of the above 53 38 8 0 0 0 0 92 0 40
2020 Client contact centre 47 46 0 6 0 0 0 94 6 15
2020 Communications or public affairs 49 36 10 3 0 0 2 87 3 40
2020 Legal services 52 40 4 2 2 0 0 92 5 50
2020 Administration and operations 42 38 13 4 3 0 0 80 7 135
2020 Human resources 57 33 3 4 4 0 0 89 8 35
2020 Financial management 50 45 5 0 0 0 0 95 0 20
2020 Information management 83 0 9 0 0 0 8 90 0 10
2020 Information technology 52 33 12 3 0 0 0 85 3 40
2020 Other services to the public 29 52 0 19 0 0 0 81 19 10
2020 None of the above 37 46 8 9 0 0 0 83 9 25
2019 Client contact centre 69 31 0 0 0 0 0 100 0 15
2019 Communications or public affairs 37 41 15 4 4 0 0 78 7 25
2019 Legal services 42 41 9 6 2 0 0 83 9 45
2019 Administration and operations 40 40 17 2 1 0 0 80 3 125
2019 Human resources 66 20 10 0 4 0 0 86 4 25
2019 Financial management 33 50 8 4 4 0 0 84 8 25
2019 Information technology 52 24 15 6 3 0 0 76 9 30
2019 None of the above 29 35 9 24 3 0 0 64 27 25

Question 17. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 32 58 5 0 0 5 0 95 0 15
2024 Communications or public affairs 26 50 7 16 0 0 0 76 16 30
2024 Legal services 45 34 12 9 1 0 0 78 10 55
2024 Administration and operations 40 47 8 4 1 1 0 88 4 110
2024 Human resources 47 44 9 0 0 0 0 91 0 30
2024 Financial management 30 56 9 0 6 0 0 85 6 10
2024 Information technology 65 32 2 0 0 0 0 98 0 30
2024 Project management 53 24 7 9 7 0 0 77 16 10
2024 None of the above 16 44 0 20 20 0 0 60 40 15
2022 Client contact centre 57 30 5 8 0 0 0 87 8 25
2022 Communications or public affairs 49 32 19 0 0 0 0 81 0 35
2022 Legal services 58 32 8 0 1 0 0 90 1 65
2022 Administration and operations 57 29 8 5 1 0 0 86 6 165
2022 Human resources 69 25 6 0 0 0 0 94 0 40
2022 Financial management 37 29 9 18 7 0 0 66 25 20
2022 Information technology 67 27 5 0 0 0 0 95 0 50
2022 Project management 32 68 0 0 0 0 0 100 0 15
2022 Other services to the public 63 32 0 5 0 0 0 95 5 15
2022 None of the above 62 28 10 0 0 0 0 90 0 40
2020 Client contact centre 54 27 13 6 0 0 0 81 6 15
2020 Communications or public affairs 67 23 5 3 0 0 2 92 3 40
2020 Legal services 55 41 2 2 0 0 0 95 2 50
2020 Administration and operations 50 35 9 3 4 0 0 85 6 135
2020 Human resources 59 35 6 0 0 0 0 94 0 35
2020 Financial management 50 36 14 0 0 0 0 86 0 20
2020 Information management 53 38 0 0 8 0 0 92 8 10
2020 Information technology 53 27 13 2 5 0 0 80 7 40
2020 Other services to the public 29 61 10 0 0 0 0 90 0 10
2020 None of the above 50 34 8 9 0 0 0 83 9 25
2019 Client contact centre 69 27 5 0 0 0 0 95 0 15
2019 Communications or public affairs 48 26 15 7 4 0 0 74 11 25
2019 Legal services 45 45 4 4 2 0 0 89 6 45
2019 Administration and operations 40 35 14 6 2 0 2 77 9 125
2019 Human resources 67 23 7 0 4 0 0 90 4 25
2019 Financial management 54 29 8 4 4 0 0 84 8 25
2019 Information technology 52 36 9 0 3 0 0 88 3 30
2019 None of the above 35 42 11 6 6 0 0 77 12 25

Question 18. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 48 20 4 0 0 0 76 4 15
2024 Communications or public affairs 47 29 18 3 0 0 4 79 3 30
2024 Legal services 25 45 18 6 6 0 0 70 12 55
2024 Administration and operations 43 30 13 5 9 0 0 73 14 110
2024 Human resources 36 27 18 15 5 0 0 62 20 30
2024 Financial management 62 22 7 9 0 0 0 84 9 15
2024 Information technology 58 28 11 3 0 0 0 86 3 30
2024 Project management 37 41 7 0 16 0 0 77 16 10
2024 None of the above 52 25 9 0 15 0 0 76 15 15
2022 Client contact centre 35 52 0 0 4 9 0 96 4 25
2022 Communications or public affairs 64 21 15 0 0 0 0 85 0 35
2022 Legal services 29 37 15 15 3 0 0 67 18 65
2022 Administration and operations 41 32 12 6 8 0 1 74 14 165
2022 Human resources 59 28 5 0 8 0 0 87 8 40
2022 Financial management 27 38 24 5 6 0 0 65 12 20
2022 Information technology 49 44 2 4 2 0 0 93 5 50
2022 Project management 38 27 24 11 0 0 0 65 11 15
2022 Other services to the public 43 37 7 0 12 0 0 80 12 15
2022 None of the above 41 35 15 7 2 0 0 76 9 40
2020 Client contact centre 86 6 0 7 0 0 0 93 7 15
2020 Communications or public affairs 46 26 13 8 5 0 2 74 13 40
2020 Legal services 23 37 23 11 5 0 0 61 16 50
2020 Administration and operations 44 28 14 6 6 0 1 73 13 135
2020 Human resources 30 40 23 3 4 0 0 70 7 35
2020 Financial management 27 53 6 15 0 0 0 79 15 20
2020 Information management 64 18 18 0 0 0 0 82 0 10
2020 Information technology 37 35 17 2 8 0 0 73 10 40
2020 Other services to the public 29 18 53 0 0 0 0 47 0 10
2020 None of the above 46 17 28 0 9 0 0 63 9 25
2019 Client contact centre 96 0 0 4 0 0 0 96 4 15
2019 Communications or public affairs 69 23 8 0 0 0 0 92 0 25
2019 Legal services 31 36 22 9 2 0 0 67 11 45
2019 Administration and operations 68 21 8 1 2 1 0 89 3 125
2019 Human resources 47 30 20 0 3 0 0 77 3 25
2019 Financial management 44 35 4 17 0 0 0 78 17 25
2019 Information technology 27 42 15 12 3 0 0 69 15 30
2019 None of the above 59 23 12 6 0 0 0 82 6 25

Question 19a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 12 58 19 11 0 0 30 12 15
2024 Communications or public affairs 4 25 34 24 13 0 0 37 29 30
2024 Legal services 6 16 36 23 16 0 3 41 22 55
2024 Administration and operations 13 19 35 22 11 0 1 33 32 110
2024 Human resources 9 24 32 27 5 3 0 33 34 30
2024 Financial management 0 36 47 17 0 0 0 17 36 15
2024 Information technology 0 25 31 21 23 0 0 44 25 30
2024 Project management 19 40 22 10 0 0 9 11 65 10
2024 None of the above 29 0 46 19 0 0 5 20 31 15
2022 Client contact centre 5 14 45 19 8 5 4 30 21 25
2022 Communications or public affairs 6 9 25 41 17 0 2 60 15 35
2022 Legal services 3 9 30 28 26 0 4 56 13 65
2022 Administration and operations 6 16 29 28 17 1 4 46 23 165
2022 Human resources 4 19 37 23 16 0 0 39 24 40
2022 Financial management 7 40 27 19 6 0 0 26 47 20
2022 Information technology 2 19 47 17 12 2 2 30 21 50
2022 Project management 0 13 42 17 28 0 0 45 13 15
2022 Other services to the public 7 5 40 12 23 13 0 41 14 15
2022 None of the above 3 4 40 32 17 0 4 51 6 40
2020 Client contact centre 6 20 19 28 13 6 6 47 31 15
2020 Communications or public affairs 0 13 36 28 16 0 8 47 14 40
2020 Legal services 6 20 26 27 21 0 0 48 26 50
2020 Administration and operations 8 12 32 30 15 1 2 46 21 135
2020 Human resources 3 17 31 33 15 0 0 49 20 35
2020 Financial management 0 24 60 16 0 0 0 16 24 20
2020 Information management 0 19 46 18 17 0 0 35 19 10
2020 Information technology 5 20 42 20 13 0 0 33 25 40
2020 Other services to the public 10 19 11 51 10 0 0 61 29 10
2020 None of the above 4 20 42 22 0 4 8 25 28 25
2019 Client contact centre 0 31 14 31 24 0 0 55 31 15
2019 Communications or public affairs 0 11 41 30 18 0 0 48 11 25
2019 Legal services 7 13 29 34 17 0 0 51 19 45
2019 Administration and operations 4 13 35 21 22 2 4 46 17 125
2019 Human resources 7 7 31 41 14 0 0 55 14 25
2019 Financial management 25 21 21 21 13 0 0 34 46 25
2019 Information technology 18 18 27 24 9 3 0 34 37 30
2019 None of the above 9 9 23 37 12 0 11 54 20 25

Question 19b. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 5 24 27 18 21 4 0 41 31 15
2024 Communications or public affairs 16 29 18 22 10 0 6 34 48 30
2024 Legal services 2 22 16 39 19 0 3 59 25 55
2024 Administration and operations 9 15 37 23 14 0 2 37 25 110
2024 Human resources 3 18 44 24 11 0 0 35 21 30
2024 Financial management 6 28 53 0 13 0 0 13 34 15
2024 Information technology 9 13 34 37 8 0 0 45 22 30
2024 Project management 10 41 28 12 0 0 9 13 56 10
2024 None of the above 15 24 12 36 9 4 0 47 40 15
2022 Client contact centre 11 13 24 17 27 0 7 48 26 25
2022 Communications or public affairs 3 14 43 16 19 0 5 36 18 35
2022 Legal services 2 9 21 25 38 1 5 66 12 65
2022 Administration and operations 3 12 31 21 25 2 5 50 17 165
2022 Human resources 2 22 37 25 11 0 3 37 25 40
2022 Financial management 17 32 27 10 6 0 7 18 54 20
2022 Information technology 10 5 25 38 19 0 3 59 15 50
2022 Project management 7 14 35 28 11 0 6 41 22 15
2022 Other services to the public 5 4 13 49 29 0 0 78 9 15
2022 None of the above 4 0 32 27 25 5 6 59 5 40
2020 Client contact centre 0 0 13 40 27 6 13 84 0 15
2020 Communications or public affairs 0 15 31 20 13 5 15 42 19 40
2020 Legal services 0 9 26 35 29 0 0 64 9 50
2020 Administration and operations 5 11 29 31 17 2 5 52 17 135
2020 Human resources 9 9 27 36 20 0 0 55 18 35
2020 Financial management 10 25 19 25 16 0 5 43 37 20
2020 Information management 0 0 64 10 26 0 0 36 0 10
2020 Information technology 5 13 21 38 18 5 0 59 19 40
2020 Other services to the public 0 38 23 20 10 0 10 32 42 10
2020 None of the above 0 25 21 39 4 4 8 49 28 25
2019 Client contact centre 4 14 31 15 31 0 5 48 19 15
2019 Communications or public affairs 15 0 37 18 26 0 4 46 16 25
2019 Legal services 8 13 19 32 27 0 0 59 21 45
2019 Administration and operations 3 16 27 21 24 4 5 49 21 125
2019 Human resources 7 13 23 27 30 0 0 57 20 25
2019 Financial management 13 26 22 13 26 0 0 39 39 25
2019 Information technology 6 18 28 33 12 3 0 47 25 30
2019 None of the above 3 9 23 23 25 3 14 58 14 25

Question 19c. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 5 46 39 11 0 0 50 5 15
2024 Communications or public affairs 0 13 25 47 15 0 0 62 13 30
2024 Legal services 3 6 40 32 18 0 1 51 9 55
2024 Administration and operations 2 9 32 32 22 0 3 56 11 110
2024 Human resources 0 9 38 40 13 0 0 53 9 30
2024 Financial management 0 15 51 21 13 0 0 34 15 15
2024 Information technology 0 7 25 40 28 0 0 68 7 30
2024 Project management 0 20 18 62 0 0 0 62 20 10
2024 None of the above 29 31 26 15 0 0 0 15 60 15
2022 Client contact centre 0 0 21 30 28 9 13 74 0 25
2022 Communications or public affairs 3 8 15 32 42 0 0 74 11 35
2022 Legal services 0 8 27 27 37 0 0 64 8 65
2022 Administration and operations 5 8 21 33 30 0 3 65 13 165
2022 Human resources 0 7 17 44 27 0 5 75 7 40
2022 Financial management 0 20 41 29 10 0 0 39 20 20
2022 Information technology 2 7 24 26 37 0 5 66 9 50
2022 Project management 0 32 12 22 34 0 0 56 32 15
2022 Other services to the public 0 5 37 35 24 0 0 59 5 15
2022 None of the above 3 2 24 45 19 0 7 69 5 40
2020 Client contact centre 0 0 7 26 54 6 6 92 0 15
2020 Communications or public affairs 3 5 28 23 34 0 8 61 8 40
2020 Legal services 2 9 37 30 22 0 0 52 11 45
2020 Administration and operations 5 7 25 35 24 0 4 62 13 135
2020 Human resources 7 6 20 43 25 0 0 68 13 35
2020 Financial management 0 20 29 30 21 0 0 51 20 20
2020 Information management 0 0 21 50 28 0 0 79 0 10
2020 Information technology 3 10 22 43 22 0 0 65 13 40
2020 Other services to the public 0 0 30 61 10 0 0 70 0 10
2020 None of the above 8 9 36 32 4 0 12 40 20 25
2019 Client contact centre 0 16 26 17 35 0 6 55 17 15
2019 Communications or public affairs 0 4 11 37 48 0 0 85 4 25
2019 Legal services 2 6 43 30 19 0 0 49 8 45
2019 Administration and operations 3 4 17 27 42 1 7 74 8 125
2019 Human resources 7 17 20 26 30 0 0 56 24 25
2019 Financial management 13 12 37 21 17 0 0 38 25 25
2019 Information technology 6 6 22 41 22 3 0 64 13 30
2019 None of the above 3 11 12 51 11 0 11 70 17 25

Question 19d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 5 40 5 26 24 0 0 50 45 15
2024 Communications or public affairs 3 14 29 24 26 0 3 52 18 25
2024 Legal services 8 31 26 25 10 0 0 35 39 55
2024 Administration and operations 12 26 26 16 14 3 4 32 40 110
2024 Human resources 5 23 31 22 14 0 5 37 30 30
2024 Financial management 0 22 26 13 28 0 11 47 24 15
2024 Information technology 7 14 32 19 28 0 0 47 21 30
2024 Project management 20 21 22 19 10 9 0 32 44 10
2024 None of the above 20 25 40 10 6 0 0 16 45 15
2022 Client contact centre 0 12 36 20 22 0 11 47 13 25
2022 Communications or public affairs 2 6 20 24 35 2 10 68 10 35
2022 Legal services 7 7 24 22 32 4 4 58 15 65
2022 Administration and operations 12 14 21 18 30 2 4 51 27 165
2022 Human resources 5 7 33 17 18 3 18 44 14 40
2022 Financial management 7 40 25 21 7 0 0 28 46 20
2022 Information technology 6 18 27 25 16 2 7 44 26 50
2022 Project management 0 31 27 20 11 0 11 35 35 15
2022 Other services to the public 6 5 24 35 16 0 13 59 13 15
2022 None of the above 0 2 52 16 24 2 4 43 2 40
2020 Client contact centre 0 6 14 41 19 0 20 75 8 15
2020 Communications or public affairs 5 8 20 20 36 3 8 63 14 40
2020 Legal services 6 17 34 17 25 0 0 43 23 50
2020 Administration and operations 7 15 22 24 27 2 4 54 23 135
2020 Human resources 7 18 19 35 21 0 0 56 24 35
2020 Financial management 9 20 46 9 16 0 0 25 29 20
2020 Information management 10 0 18 46 26 0 0 72 10 10
2020 Information technology 8 22 23 28 17 2 0 46 31 40
2020 Other services to the public 0 0 37 23 19 11 10 53 0 10
2020 None of the above 12 8 37 27 4 0 12 35 23 25
2019 Client contact centre 0 36 0 40 20 0 5 62 38 15
2019 Communications or public affairs 0 4 11 59 22 0 4 85 4 25
2019 Legal services 4 17 30 24 19 6 0 45 23 45
2019 Administration and operations 3 10 20 26 32 1 8 63 15 125
2019 Human resources 0 20 33 23 20 0 4 45 20 25
2019 Financial management 33 21 13 25 9 0 0 34 54 25
2019 Information technology 15 24 21 27 9 3 0 37 41 30
2019 None of the above 15 14 25 20 11 0 14 36 34 25

Question 19e. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 0 44 40 11 0 5 54 0 15
2024 Communications or public affairs 3 8 22 19 44 0 3 65 12 30
2024 Legal services 1 18 18 42 21 0 0 63 19 55
2024 Administration and operations 4 17 32 23 19 3 2 45 22 110
2024 Human resources 0 9 21 34 25 3 7 66 10 30
2024 Financial management 0 8 14 38 21 8 11 72 10 15
2024 Information technology 0 0 26 37 37 0 0 74 0 30
2024 Project management 10 18 0 73 0 0 0 73 27 10
2024 None of the above 9 10 21 39 16 4 0 57 20 15
2022 Client contact centre 3 13 33 26 16 9 0 46 18 25
2022 Communications or public affairs 3 6 10 22 47 10 3 78 10 35
2022 Legal services 3 13 29 17 27 7 4 49 18 65
2022 Administration and operations 8 17 22 21 22 4 6 48 27 165
2022 Human resources 2 8 38 22 20 8 2 46 12 40
2022 Financial management 0 19 55 15 8 3 0 23 20 20
2022 Information technology 0 5 20 38 29 5 4 73 5 50
2022 Project management 6 14 38 24 11 0 6 38 22 15
2022 Other services to the public 0 0 21 49 16 0 13 75 0 15
2022 None of the above 2 5 34 17 24 10 8 50 9 40
2020 Client contact centre 0 6 14 28 39 13 0 77 7 15
2020 Communications or public affairs 3 8 8 28 33 11 10 77 13 40
2020 Legal services 5 13 24 19 38 0 2 58 18 50
2020 Administration and operations 3 10 28 23 25 5 7 54 15 135
2020 Human resources 0 2 29 41 28 0 0 69 2 35
2020 Financial management 0 5 34 30 26 5 0 59 5 20
2020 Information management 11 0 21 50 10 9 0 65 12 10
2020 Information technology 8 5 30 25 25 7 0 54 13 40
2020 Other services to the public 0 0 10 51 20 19 0 88 0 10
2020 None of the above 0 9 15 61 0 8 8 72 11 25
2019 Client contact centre 0 53 4 38 4 0 0 43 53 15
2019 Communications or public affairs 0 7 18 30 41 0 4 73 8 25
2019 Legal services 7 11 25 45 8 4 0 55 18 45
2019 Administration and operations 5 10 29 26 20 3 6 51 17 125
2019 Human resources 0 0 27 28 45 0 0 73 0 25
2019 Financial management 17 25 33 13 4 8 0 18 45 25
2019 Information technology 24 9 27 21 12 6 0 35 36 30
2019 None of the above 6 23 14 25 9 14 9 44 38 25

Question 19f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 29 31 23 17 0 0 40 29 15
2024 Communications or public affairs 14 17 15 32 13 0 9 49 34 30
2024 Legal services 8 20 23 30 15 2 3 47 29 55
2024 Administration and operations 8 16 39 15 17 4 2 34 25 110
2024 Human resources 7 23 27 31 13 0 0 44 29 30
2024 Financial management 8 30 35 15 0 0 12 17 44 15
2024 Information technology 0 7 28 38 24 0 2 63 7 30
2024 Project management 8 55 14 17 7 0 0 23 63 10
2024 None of the above 29 0 21 39 5 0 5 47 31 15
2022 Client contact centre 0 19 29 14 29 5 3 47 21 25
2022 Communications or public affairs 0 9 22 35 26 5 3 67 9 35
2022 Legal services 4 8 20 34 29 1 4 67 13 65
2022 Administration and operations 2 9 40 20 21 4 4 44 12 165
2022 Human resources 2 11 34 33 15 2 2 51 14 40
2022 Financial management 10 36 14 26 10 3 0 37 48 20
2022 Information technology 0 11 24 24 38 2 2 64 12 50
2022 Project management 7 7 44 31 11 0 0 42 14 15
2022 Other services to the public 5 0 29 30 23 13 0 61 5 15
2022 None of the above 0 2 30 28 24 13 3 62 2 35
2020 Client contact centre 0 0 14 40 34 6 6 84 0 15
2020 Communications or public affairs 0 10 23 31 23 5 8 62 12 40
2020 Legal services 0 15 22 30 29 4 0 61 16 45
2020 Administration and operations 7 13 21 37 16 3 4 56 21 135
2020 Human resources 7 8 43 14 28 0 0 42 14 35
2020 Financial management 5 16 29 30 16 5 0 48 22 20
2020 Information management 0 10 36 37 17 0 0 54 10 10
2020 Information technology 3 15 19 28 30 5 0 61 19 40
2020 Other services to the public 0 10 10 32 30 19 0 76 12 10
2020 None of the above 8 16 16 39 12 0 8 56 26 25
2019 Client contact centre 0 27 15 14 44 0 0 58 27 15
2019 Communications or public affairs 15 7 18 22 37 0 0 59 22 25
2019 Legal services 11 11 26 34 19 0 0 53 21 45
2019 Administration and operations 2 12 25 34 19 2 5 57 16 125
2019 Human resources 7 6 26 27 33 0 0 60 14 25
2019 Financial management 12 21 21 29 17 0 0 46 33 25
2019 Information technology 6 9 24 37 18 6 0 58 16 30
2019 None of the above 3 20 29 34 9 3 3 45 25 25

Question 19g. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 6 20 28 46 0 0 74 6 15
2024 Communications or public affairs 3 14 22 39 16 0 6 59 18 30
2024 Legal services 0 8 29 32 32 0 0 64 8 55
2024 Administration and operations 1 13 33 30 21 0 2 51 14 110
2024 Human resources 0 8 29 42 16 0 6 61 9 30
2024 Financial management 0 8 13 45 30 0 4 78 9 15
2024 Information technology 0 3 12 40 42 0 2 85 3 30
2024 Project management 0 31 19 41 9 0 0 50 31 10
2024 None of the above 15 14 21 25 25 0 0 50 29 15
2022 Client contact centre 0 7 28 28 19 6 13 58 9 25
2022 Communications or public affairs 3 0 21 40 37 0 0 76 3 35
2022 Legal services 7 3 27 27 36 0 0 63 9 65
2022 Administration and operations 4 11 27 28 24 1 5 56 16 165
2022 Human resources 2 13 20 35 29 0 0 64 16 40
2022 Financial management 11 12 40 27 6 0 3 34 24 20
2022 Information technology 2 5 16 17 53 2 5 75 7 50
2022 Project management 0 17 21 34 29 0 0 62 17 15
2022 Other services to the public 0 10 24 46 21 0 0 66 10 15
2022 None of the above 0 7 17 31 42 3 0 75 7 40
2020 Client contact centre 6 13 40 7 20 6 6 31 23 15
2020 Communications or public affairs 3 13 24 37 16 3 5 57 17 40
2020 Legal services 5 10 27 35 23 0 0 58 15 50
2020 Administration and operations 1 17 36 23 19 0 4 43 19 135
2020 Human resources 4 3 37 48 9 0 0 56 7 35
2020 Financial management 5 0 30 55 10 0 0 65 5 20
2020 Information management 0 29 27 18 26 0 0 44 29 10
2020 Information technology 5 8 20 34 32 0 0 67 13 40
2020 Other services to the public 23 19 20 19 19 0 0 38 42 10
2020 None of the above 4 20 36 28 4 0 8 34 26 25
2019 Client contact centre 0 31 31 19 18 0 0 37 31 15
2019 Communications or public affairs 0 7 11 52 30 0 0 82 7 25
2019 Legal services 2 8 34 30 25 0 0 55 11 45
2019 Administration and operations 4 12 26 25 22 2 7 53 18 125
2019 Human resources 0 20 26 17 37 0 0 54 20 25
2019 Financial management 0 13 21 29 38 0 0 67 13 25
2019 Information technology 3 3 18 31 39 6 0 74 6 30
2019 None of the above 18 17 17 22 26 0 0 48 35 25
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My Work Unit

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 45 0 0 4 14 0 95 5 15
2024 Communications or public affairs 22 27 22 13 3 6 6 56 19 30
2024 Legal services 26 25 14 6 9 11 9 64 19 55
2024 Administration and operations 35 34 12 7 4 5 3 75 12 110
2024 Human resources 23 38 8 16 10 3 2 64 28 30
2024 Financial management 48 28 0 8 16 0 0 76 24 15
2024 Information technology 44 32 3 0 2 9 10 94 3 30
2024 Project management 22 17 62 0 0 0 0 38 0 10
2024 None of the above 15 20 46 0 9 0 9 39 10 15
2022 Client contact centre 40 21 8 0 4 14 13 84 5 20
2022 Communications or public affairs 30 28 8 3 0 17 14 84 4 35
2022 Legal services 32 13 17 6 1 15 15 65 11 65
2022 Administration and operations 33 34 13 1 2 9 7 81 4 165
2022 Human resources 48 33 4 2 0 8 5 93 3 40
2022 Financial management 45 23 10 8 11 3 0 70 19 20
2022 Information technology 58 24 8 0 0 5 6 91 0 50
2022 Project management 14 13 13 6 17 15 22 43 37 15
2022 Other services to the public 67 0 26 0 0 7 0 72 0 15
2022 None of the above 28 37 8 2 0 20 6 87 2 40
2020 Client contact centre 27 40 13 7 6 7 0 72 15 15
2020 Communications or public affairs 33 23 20 3 0 11 10 71 3 40
2020 Legal services 37 30 10 5 5 6 8 78 10 50
2020 Administration and operations 33 26 16 8 2 10 4 69 12 135
2020 Human resources 45 26 10 13 0 0 7 76 14 35
2020 Financial management 24 55 15 5 0 0 0 80 5 20
2020 Information management 63 27 0 0 0 10 0 100 0 10
2020 Information technology 47 20 13 3 0 5 12 82 3 40
2020 Other services to the public 19 22 19 0 0 19 20 69 0 10
2020 None of the above 13 35 17 14 4 4 13 57 22 25
2019 Client contact centre 67 19 0 9 0 0 4 91 9 15
2019 Communications or public affairs 33 37 7 4 0 11 7 86 5 25
2019 Legal services 36 23 11 7 2 17 4 75 11 45
2019 Administration and operations 33 22 17 7 4 12 5 66 13 125
2019 Human resources 50 23 4 10 0 13 0 84 12 25
2019 Financial management 41 42 8 4 0 0 4 87 5 25
2019 Information technology 55 18 12 0 3 9 3 83 4 30
2019 None of the above 40 14 23 11 6 3 3 57 18 25

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 62 29 0 4 4 0 0 91 9 15
2024 Communications or public affairs 43 47 3 3 3 0 0 90 6 30
2024 Legal services 67 23 3 3 4 0 0 90 6 55
2024 Administration and operations 60 26 7 3 5 0 0 86 8 110
2024 Human resources 59 19 2 7 12 0 0 79 19 30
2024 Financial management 57 23 4 8 8 0 0 80 16 15
2024 Information technology 77 23 0 0 0 0 0 100 0 30
2024 Project management 28 48 14 10 0 0 0 76 10 10
2024 None of the above 21 50 20 0 9 0 0 71 9 15
2022 Client contact centre 57 40 0 0 4 0 0 96 4 25
2022 Communications or public affairs 76 16 7 0 0 0 0 93 0 35
2022 Legal services 67 19 5 3 5 0 0 86 8 65
2022 Administration and operations 69 23 6 2 0 1 0 92 2 165
2022 Human resources 77 11 2 2 5 3 0 91 7 40
2022 Financial management 61 36 0 0 3 0 0 97 3 20
2022 Information technology 72 25 0 2 2 0 0 97 3 50
2022 Project management 39 38 0 18 6 0 0 76 24 15
2022 Other services to the public 57 22 16 5 0 0 0 79 5 15
2022 None of the above 67 25 5 3 0 0 0 92 3 40
2020 Client contact centre 47 53 0 0 0 0 0 100 0 15
2020 Communications or public affairs 64 26 5 3 0 0 2 92 3 40
2020 Legal services 69 18 5 2 6 0 0 87 8 50
2020 Administration and operations 59 27 7 5 1 1 0 87 7 135
2020 Human resources 68 20 4 8 0 0 0 88 8 35
2020 Financial management 79 15 0 0 5 0 0 95 5 20
2020 Information management 65 10 17 0 0 8 0 81 0 10
2020 Information technology 67 15 12 2 3 0 0 83 5 40
2020 Other services to the public 47 34 0 19 0 0 0 81 19 10
2020 None of the above 42 36 0 18 0 0 4 82 18 25
2019 Client contact centre 50 36 0 14 0 0 0 86 14 15
2019 Communications or public affairs 67 22 0 11 0 0 0 89 11 25
2019 Legal services 62 21 6 11 0 0 0 83 11 45
2019 Administration and operations 45 31 9 11 2 2 0 78 13 125
2019 Human resources 76 20 0 0 4 0 0 96 4 25
2019 Financial management 62 29 0 4 4 0 0 92 8 25
2019 Information technology 58 24 0 9 3 6 0 87 13 30
2019 None of the above 52 20 14 9 6 0 0 71 15 25

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 26 0 0 4 0 0 96 4 15
2024 Communications or public affairs 56 37 3 0 3 0 0 94 3 30
2024 Legal services 70 24 1 2 3 0 0 94 5 55
2024 Administration and operations 54 34 4 6 2 0 0 88 8 110
2024 Human resources 51 24 7 17 2 0 0 74 19 30
2024 Financial management 64 24 11 0 0 0 0 89 0 15
2024 Information technology 85 15 0 0 0 0 0 100 0 30
2024 Project management 34 48 10 8 0 0 0 83 8 10
2024 None of the above 36 35 19 0 9 0 0 72 9 15
2022 Client contact centre 73 27 0 0 0 0 0 100 0 25
2022 Communications or public affairs 75 25 0 0 0 0 0 100 0 35
2022 Legal services 76 19 4 1 0 0 0 95 1 65
2022 Administration and operations 73 22 3 1 0 1 0 96 1 165
2022 Human resources 85 6 2 2 5 0 0 91 7 40
2022 Financial management 55 42 3 0 0 0 0 97 0 20
2022 Information technology 72 25 2 0 2 0 0 97 2 50
2022 Project management 37 45 11 7 0 0 0 82 7 15
2022 Other services to the public 78 22 0 0 0 0 0 100 0 15
2022 None of the above 76 23 2 0 0 0 0 98 0 40
2020 Client contact centre 54 40 6 0 0 0 0 94 0 15
2020 Communications or public affairs 71 21 5 0 0 0 3 95 0 40
2020 Legal services 68 24 0 6 2 0 0 92 8 50
2020 Administration and operations 70 22 5 2 1 0 0 92 4 135
2020 Human resources 69 27 0 4 0 0 0 96 4 35
2020 Financial management 75 20 0 5 0 0 0 95 5 20
2020 Information management 100 0 0 0 0 0 0 100 0 10
2020 Information technology 72 23 2 0 3 0 0 95 3 40
2020 Other services to the public 49 41 10 0 0 0 0 90 0 10
2020 None of the above 58 24 6 4 4 0 4 86 8 25
2019 Client contact centre 77 18 5 0 0 0 0 95 0 15
2019 Communications or public affairs 67 26 4 4 0 0 0 93 4 25
2019 Legal services 70 28 2 0 0 0 0 98 0 45
2019 Administration and operations 58 32 5 3 2 0 0 89 6 125
2019 Human resources 72 21 4 0 4 0 0 93 4 25
2019 Financial management 58 33 4 4 0 0 0 91 4 25
2019 Information technology 73 12 9 0 3 3 0 87 3 30
2019 None of the above 51 34 6 6 3 0 0 85 9 25

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 45 11 0 4 4 0 84 5 15
2024 Communications or public affairs 41 34 18 4 3 0 0 75 7 30
2024 Legal services 60 32 3 2 3 0 0 92 5 55
2024 Administration and operations 53 32 8 4 2 1 0 86 6 110
2024 Human resources 54 20 5 18 0 3 0 76 19 30
2024 Financial management 50 50 0 0 0 0 0 100 0 15
2024 Information technology 70 18 10 2 0 0 0 87 2 30
2024 Project management 53 26 21 0 0 0 0 79 0 10
2024 None of the above 36 25 31 9 0 0 0 60 9 15
2022 Client contact centre 43 47 4 4 0 3 0 92 4 25
2022 Communications or public affairs 67 28 2 0 0 3 0 97 0 35
2022 Legal services 63 23 8 5 0 0 0 86 5 65
2022 Administration and operations 66 24 6 2 0 1 1 91 3 165
2022 Human resources 65 24 6 0 5 0 0 89 5 40
2022 Financial management 55 37 7 0 0 0 0 93 0 20
2022 Information technology 71 28 0 2 0 0 0 98 2 50
2022 Project management 48 45 0 6 0 0 0 94 6 15
2022 Other services to the public 50 29 16 5 0 0 0 79 5 15
2022 None of the above 58 35 6 2 0 0 0 93 2 40
2020 Client contact centre 54 46 0 0 0 0 0 100 0 15
2020 Communications or public affairs 67 20 11 0 0 0 2 89 0 40
2020 Legal services 68 26 2 2 2 0 0 94 4 50
2020 Administration and operations 56 32 6 2 1 3 1 91 2 135
2020 Human resources 63 24 5 4 4 0 0 87 8 35
2020 Financial management 40 49 10 0 0 0 0 90 0 20
2020 Information management 56 36 8 0 0 0 0 92 0 10
2020 Information technology 65 22 7 3 0 3 0 90 3 40
2020 Other services to the public 48 33 10 0 0 10 0 89 0 10
2020 None of the above 46 40 10 0 0 0 4 90 0 25
2019 Client contact centre 55 40 0 0 0 5 0 100 0 15
2019 Communications or public affairs 50 27 12 12 0 0 0 77 12 25
2019 Legal services 62 30 6 2 0 0 0 92 2 45
2019 Administration and operations 45 34 13 7 1 1 0 80 7 125
2019 Human resources 65 21 10 0 4 0 0 86 4 25
2019 Financial management 58 25 8 8 0 0 0 83 8 25
2019 Information technology 55 27 12 0 3 3 0 84 3 30
2019 None of the above 52 25 14 6 3 0 0 77 9 25

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 44 40 9 0 0 0 6 90 0 15
2024 Communications or public affairs 46 19 4 6 13 12 0 73 22 30
2024 Legal services 53 17 8 12 5 3 2 74 18 55
2024 Administration and operations 49 17 14 4 5 10 2 75 10 110
2024 Human resources 58 24 3 10 0 3 2 87 10 30
2024 Financial management 58 8 6 8 16 0 5 69 25 15
2024 Information technology 66 15 5 3 0 9 2 92 3 30
2024 Project management 45 22 24 0 0 9 0 74 0 10
2024 None of the above 31 29 9 6 0 5 20 80 8 15
2022 Client contact centre 41 21 7 5 4 13 9 80 11 25
2022 Communications or public affairs 47 32 3 2 0 13 2 93 3 35
2022 Legal services 55 23 5 4 2 6 5 87 7 65
2022 Administration and operations 51 22 12 3 1 4 6 82 5 165
2022 Human resources 55 27 6 2 0 6 4 90 3 40
2022 Financial management 25 28 13 2 21 11 0 59 27 20
2022 Information technology 66 13 5 0 5 5 7 89 5 50
2022 Project management 23 34 6 11 7 0 18 69 23 15
2022 Other services to the public 34 29 17 0 0 13 7 78 0 15
2022 None of the above 46 21 4 14 2 7 7 77 18 40

Question 25. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 33 4 0 0 0 6 95 0 15
2024 Communications or public affairs 47 28 4 0 9 12 0 85 10 30
2024 Legal services 53 19 8 5 11 3 2 76 16 55
2024 Administration and operations 42 21 15 6 5 10 1 71 12 110
2024 Human resources 55 27 3 10 0 3 2 87 10 30
2024 Financial management 49 17 6 8 16 0 5 69 25 15
2024 Information technology 52 34 5 0 0 6 2 95 0 30
2024 Project management 28 39 24 0 0 9 0 74 0 10
2024 None of the above 26 30 9 6 0 5 24 79 8 15
2022 Client contact centre 46 20 12 0 0 13 9 84 0 25
2022 Communications or public affairs 49 21 9 0 2 16 2 86 3 35
2022 Legal services 52 27 5 1 3 7 5 90 4 65
2022 Administration and operations 50 21 13 4 3 3 6 78 8 165
2022 Human resources 53 31 9 0 0 3 4 90 0 40
2022 Financial management 26 20 16 2 21 15 0 53 28 20
2022 Information technology 70 10 3 0 5 5 7 91 5 50
2022 Project management 23 20 20 11 7 0 18 52 23 15
2022 Other services to the public 38 37 12 0 0 7 6 87 0 15
2022 None of the above 46 21 3 8 7 9 7 79 18 40
Top of page

My Immediate Supervisor

Question 26. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 44 10 0 5 0 5 84 5 15
2024 Communications or public affairs 29 30 16 12 3 3 6 65 17 30
2024 Legal services 62 18 9 0 4 0 8 86 4 50
2024 Administration and operations 55 14 16 5 1 2 6 75 7 110
2024 Human resources 67 16 2 9 3 0 3 85 12 30
2024 Financial management 67 24 9 0 0 0 0 91 0 10
2024 Information technology 76 15 3 0 6 0 0 91 6 30
2024 Project management 77 9 14 0 0 0 0 86 0 10
2024 None of the above 32 14 28 9 5 0 11 52 17 15
2022 Client contact centre 54 30 3 4 0 0 9 93 4 25
2022 Communications or public affairs 53 26 8 2 0 0 11 88 3 35
2022 Legal services 53 26 12 2 0 1 6 85 2 65
2022 Administration and operations 49 30 7 5 2 1 6 85 7 165
2022 Human resources 61 17 6 2 3 5 6 88 5 40
2022 Financial management 69 20 0 0 0 7 3 100 0 20
2022 Information technology 60 27 11 0 0 0 2 89 0 50
2022 Project management 44 27 11 6 6 0 6 75 13 15
2022 Other services to the public 37 10 28 0 0 5 21 62 0 15
2022 None of the above 48 37 6 0 2 2 6 92 2 40
2020 Client contact centre 41 33 0 6 6 0 13 85 15 15
2020 Communications or public affairs 51 23 5 8 0 2 11 85 9 40
2020 Legal services 60 13 8 10 0 4 5 81 11 50
2020 Administration and operations 52 24 14 1 1 2 6 82 3 135
2020 Human resources 64 17 16 4 0 0 0 80 4 35
2020 Financial management 70 24 5 0 0 0 0 95 0 20
2020 Information management 38 27 18 0 8 0 8 71 9 10
2020 Information technology 60 30 5 0 0 0 5 95 0 40
2020 Other services to the public 39 23 0 10 0 10 19 87 13 10
2020 None of the above 52 29 0 10 4 0 4 86 14 25
2019 Client contact centre 33 45 5 0 0 0 17 94 0 15
2019 Communications or public affairs 55 18 7 0 15 0 4 77 16 25
2019 Legal services 43 21 21 0 0 2 13 75 0 45
2019 Administration and operations 37 31 13 3 4 0 12 77 7 125
2019 Human resources 70 13 7 0 4 0 7 89 4 25
2019 Financial management 62 21 8 4 4 0 0 83 9 25
2019 Information technology 46 33 9 6 0 3 3 84 6 30
2019 None of the above 34 9 29 11 3 0 14 50 17 25

Question 27. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 45 0 4 0 0 0 96 4 15
2024 Communications or public affairs 45 27 11 13 3 0 0 73 16 30
2024 Legal services 49 31 12 5 3 0 1 81 7 50
2024 Administration and operations 47 39 5 2 5 1 1 87 8 110
2024 Human resources 40 41 2 14 3 0 0 81 17 30
2024 Financial management 67 16 0 17 0 0 0 83 17 10
2024 Information technology 60 37 3 0 0 0 0 97 0 30
2024 Project management 37 39 24 0 0 0 0 76 0 10
2024 None of the above 32 39 0 30 0 0 0 70 30 15
2022 Client contact centre 64 33 0 4 0 0 0 96 4 25
2022 Communications or public affairs 66 31 0 3 0 0 0 97 3 35
2022 Legal services 49 27 12 10 2 0 0 76 12 65
2022 Administration and operations 51 32 8 6 3 0 0 83 9 165
2022 Human resources 67 22 11 0 0 0 0 89 0 40
2022 Financial management 38 27 15 13 0 0 7 70 14 20
2022 Information technology 66 25 8 2 0 0 0 90 2 50
2022 Project management 55 26 7 0 6 0 6 87 6 15
2022 Other services to the public 41 31 10 0 0 5 13 88 0 15
2022 None of the above 45 43 10 0 2 0 0 88 2 40
2020 Client contact centre 48 33 6 6 0 0 6 86 7 15
2020 Communications or public affairs 56 34 0 3 3 2 3 95 5 40
2020 Legal services 56 27 7 6 4 0 0 83 10 50
2020 Administration and operations 55 26 11 3 2 1 2 83 5 135
2020 Human resources 61 20 12 4 4 0 0 80 8 35
2020 Financial management 65 20 9 5 0 0 0 85 5 20
2020 Information management 37 63 0 0 0 0 0 100 0 10
2020 Information technology 54 28 13 3 0 0 3 84 3 40
2020 Other services to the public 48 33 0 10 10 0 0 81 19 10
2020 None of the above 58 28 0 14 0 0 0 86 14 25
2019 Client contact centre 38 23 17 17 5 0 0 61 22 15
2019 Communications or public affairs 55 22 4 7 4 0 7 84 12 25
2019 Legal services 41 34 11 4 11 0 0 74 15 45
2019 Administration and operations 37 39 8 9 5 0 2 77 14 125
2019 Human resources 73 13 7 0 4 0 3 89 4 25
2019 Financial management 46 29 12 4 8 0 0 75 13 25
2019 Information technology 55 15 21 0 6 3 0 72 6 30
2019 None of the above 32 23 12 6 17 0 11 61 26 25

Question 28. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 57 33 0 4 0 0 6 95 5 15
2024 Communications or public affairs 54 23 6 10 3 0 4 80 14 30
2024 Legal services 65 13 8 3 8 0 3 80 11 55
2024 Administration and operations 58 20 11 7 1 1 2 80 8 110
2024 Human resources 70 16 2 5 7 0 0 86 12 30
2024 Financial management 71 22 8 0 0 0 0 92 0 15
2024 Information technology 65 33 2 0 0 0 0 98 0 30
2024 Project management 45 24 31 0 0 0 0 69 0 10
2024 None of the above 41 19 11 29 0 0 0 60 29 15
2022 Client contact centre 69 25 0 4 0 3 0 96 4 25
2022 Communications or public affairs 74 15 6 2 0 3 0 92 3 35
2022 Legal services 62 18 11 3 3 3 0 82 7 65
2022 Administration and operations 61 19 8 4 2 3 4 85 6 165
2022 Human resources 76 16 0 2 0 6 0 98 2 40
2022 Financial management 35 50 7 0 0 7 0 92 0 20
2022 Information technology 75 18 7 0 0 0 0 93 0 50
2022 Project management 61 27 0 0 6 0 6 94 6 15
2022 Other services to the public 68 12 10 0 5 5 0 84 5 15
2022 None of the above 59 28 3 0 2 6 3 95 2 40
2020 Client contact centre 48 46 0 6 0 0 0 94 6 15
2020 Communications or public affairs 67 18 8 0 0 2 5 91 0 40
2020 Legal services 60 28 12 0 0 0 0 88 0 50
2020 Administration and operations 58 18 14 3 1 4 3 81 4 135
2020 Human resources 67 17 5 4 8 0 0 83 11 35
2020 Financial management 90 5 5 0 0 0 0 95 0 20
2020 Information management 37 28 35 0 0 0 0 65 0 10
2020 Information technology 67 13 12 2 3 3 0 82 5 40
2020 Other services to the public 71 0 10 0 0 19 0 88 0 10
2020 None of the above 53 26 8 6 0 4 4 85 6 25

Question 29. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 40 0 4 0 5 0 95 5 15
2024 Communications or public affairs 47 37 0 9 7 0 0 84 16 30
2024 Legal services 54 31 7 2 7 0 0 84 9 55
2024 Administration and operations 54 26 10 5 4 0 1 81 9 110
2024 Human resources 55 30 7 5 3 0 0 85 8 30
2024 Financial management 57 34 8 0 0 0 0 92 0 10
2024 Information technology 72 26 3 0 0 0 0 97 0 30
2024 Project management 45 24 31 0 0 0 0 69 0 10
2024 None of the above 37 24 10 21 9 0 0 60 30 15
2022 Client contact centre 70 27 3 0 0 0 0 97 0 25
2022 Communications or public affairs 77 15 8 0 0 0 0 92 0 30
2022 Legal services 59 28 8 2 3 0 0 87 5 65
2022 Administration and operations 59 28 4 5 1 2 0 89 7 165
2022 Human resources 79 17 2 2 0 0 0 96 2 35
2022 Financial management 44 34 7 7 0 7 0 85 8 20
2022 Information technology 71 20 7 2 0 0 0 92 2 50
2022 Project management 44 44 0 0 12 0 0 88 12 15
2022 Other services to the public 35 44 11 10 0 0 0 79 10 15
2022 None of the above 58 28 9 3 2 0 0 86 4 35
2020 Client contact centre 48 40 6 6 0 0 0 87 6 15
2020 Communications or public affairs 72 26 0 0 0 2 0 100 0 40
2020 Legal services 64 26 5 5 2 0 0 89 6 50
2020 Administration and operations 53 27 13 2 3 2 1 82 5 135
2020 Human resources 67 19 4 3 8 0 0 86 10 35
2020 Financial management 55 30 5 4 5 0 0 85 10 20
2020 Information management 65 18 8 8 0 0 0 83 8 10
2020 Information technology 62 25 7 3 3 0 0 88 5 40
2020 Other services to the public 58 23 0 10 10 0 0 81 19 10
2020 None of the above 41 36 14 0 6 0 4 80 6 25
2019 Client contact centre 80 10 0 10 0 0 0 90 10 15
2019 Communications or public affairs 74 11 7 4 4 0 0 85 7 25
2019 Legal services 55 25 11 4 4 0 0 81 9 45
2019 Administration and operations 45 38 7 7 3 0 0 83 10 125
2019 Human resources 76 13 7 0 4 0 0 90 4 25
2019 Financial management 42 29 8 17 4 0 0 71 21 25
2019 Information technology 55 21 15 3 3 3 0 78 6 30
2019 None of the above 32 28 17 6 6 0 11 68 13 25

Question 30. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 75 25 0 0 0 0 0 100 0 15
2024 Communications or public affairs 72 11 3 0 3 12 0 93 4 30
2024 Legal services 74 9 9 2 4 1 1 85 6 55
2024 Administration and operations 75 16 4 1 2 1 1 93 3 110
2024 Human resources 77 21 0 3 0 0 0 97 3 30
2024 Financial management 92 8 0 0 0 0 0 100 0 10
2024 Information technology 80 10 0 2 2 5 0 95 5 30
2024 Project management 76 24 0 0 0 0 0 100 0 10
2024 None of the above 47 29 10 0 9 0 5 80 9 15
2022 Client contact centre 82 18 0 0 0 0 0 100 0 25
2022 Communications or public affairs 81 10 3 0 0 2 3 97 0 35
2022 Legal services 83 6 6 2 0 3 0 92 2 65
2022 Administration and operations 64 24 3 4 0 2 3 92 5 165
2022 Human resources 93 4 3 0 0 0 0 97 0 40
2022 Financial management 79 14 3 0 0 4 0 97 0 20
2022 Information technology 84 9 5 0 0 0 2 95 0 50
2022 Project management 67 20 0 0 0 0 13 100 0 15
2022 Other services to the public 72 28 0 0 0 0 0 100 0 15
2022 None of the above 73 16 9 0 0 2 0 90 0 40

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 34 15 0 0 0 0 85 0 15
2024 Communications or public affairs 60 25 0 12 3 0 0 84 16 30
2024 Legal services 67 18 3 2 9 0 0 85 11 50
2024 Administration and operations 66 23 6 2 3 0 0 89 5 110
2024 Human resources 58 28 0 7 7 0 0 86 14 30
2024 Financial management 74 18 8 0 0 0 0 92 0 10
2024 Information technology 81 17 2 0 0 0 0 98 0 30
2024 Project management 76 0 24 0 0 0 0 76 0 10
2024 None of the above 51 20 21 0 9 0 0 70 9 15
2022 Client contact centre 60 40 0 0 0 0 0 100 0 25
2022 Communications or public affairs 80 15 0 5 0 0 0 95 5 35
2022 Legal services 68 20 5 5 1 0 0 88 7 65
2022 Administration and operations 64 23 6 5 1 0 1 88 6 165
2022 Human resources 80 16 2 0 2 0 0 96 2 40
2022 Financial management 65 17 0 10 0 7 0 89 11 20
2022 Information technology 74 21 5 0 0 0 0 95 0 50
2022 Project management 44 44 6 0 6 0 0 88 6 15
2022 Other services to the public 69 22 9 0 0 0 0 91 0 15
2022 None of the above 67 23 9 2 0 0 0 89 2 40
2020 Client contact centre 72 14 7 0 8 0 0 85 8 15
2020 Communications or public affairs 67 23 5 3 0 0 2 92 3 40
2020 Legal services 77 11 4 8 0 0 0 89 8 50
2020 Administration and operations 69 17 5 7 1 1 1 87 8 135
2020 Human resources 70 16 6 4 4 0 0 86 8 35
2020 Financial management 76 14 4 5 0 0 0 90 5 20
2020 Information management 73 18 9 0 0 0 0 91 0 10
2020 Information technology 72 13 12 0 3 0 0 85 3 40
2020 Other services to the public 71 19 0 10 0 0 0 90 10 10
2020 None of the above 63 20 8 6 4 0 0 82 9 25
2019 Client contact centre 69 26 5 0 0 0 0 95 0 15
2019 Communications or public affairs 67 19 4 7 4 0 0 85 11 25
2019 Legal services 55 36 0 6 2 0 0 91 9 45
2019 Administration and operations 51 31 10 6 2 0 0 81 8 125
2019 Human resources 76 14 7 0 4 0 0 89 4 25
2019 Financial management 50 21 12 13 4 0 0 71 17 25
2019 Information technology 61 21 9 3 3 3 0 84 6 30
2019 None of the above 40 9 17 8 14 0 11 55 26 25

Question 32. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 77 23 0 0 0 0 0 100 0 15
2024 Communications or public affairs 85 10 4 0 0 0 0 96 0 30
2024 Legal services 88 6 0 2 3 0 1 95 5 55
2024 Administration and operations 87 8 3 0 2 0 0 96 2 110
2024 Human resources 97 0 3 0 0 0 0 97 0 30
2024 Financial management 91 9 0 0 0 0 0 100 0 10
2024 Information technology 93 7 0 0 0 0 0 100 0 30
2024 Project management 76 10 14 0 0 0 0 86 0 10
2024 None of the above 96 4 0 0 0 0 0 100 0 15
2022 Client contact centre 88 12 0 0 0 0 0 100 0 25
2022 Communications or public affairs 98 2 0 0 0 0 0 100 0 35
2022 Legal services 88 8 2 2 0 0 0 96 2 65
2022 Administration and operations 90 7 1 0 2 0 1 98 2 165
2022 Human resources 96 4 0 0 0 0 0 100 0 40
2022 Financial management 78 22 0 0 0 0 0 100 0 20
2022 Information technology 87 6 6 2 0 0 0 92 2 50
2022 Project management 87 7 0 0 0 0 6 100 0 15
2022 Other services to the public 76 24 0 0 0 0 0 100 0 15
2022 None of the above 79 14 3 4 0 0 0 93 4 40
2019 Client contact centre 96 0 0 4 0 0 0 96 4 15
2019 Communications or public affairs 85 11 0 0 4 0 0 96 4 25
2019 Legal services 91 7 0 0 2 0 0 98 2 45
2019 Administration and operations 88 9 3 0 1 0 0 97 1 125
2019 Human resources 86 10 0 0 0 0 4 100 0 25
2019 Financial management 83 4 4 4 5 0 0 87 9 25
2019 Information technology 85 6 3 0 3 3 0 94 3 30
2019 None of the above 60 14 0 0 3 0 22 96 4 25
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Senior Management

Question 33. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 45 37 10 0 0 9 0 89 0 15
2024 Communications or public affairs 36 38 8 0 10 9 0 81 11 30
2024 Legal services 41 23 20 7 4 6 0 68 11 55
2024 Administration and operations 46 28 12 6 4 3 0 77 10 110
2024 Human resources 37 42 7 9 0 5 0 84 9 30
2024 Financial management 32 35 8 17 0 8 0 72 19 10
2024 Information technology 43 39 16 0 3 0 0 81 3 30
2024 Project management 29 41 30 0 0 0 0 70 0 10
2024 None of the above 16 44 19 6 9 0 5 64 16 15
2022 Client contact centre 43 34 12 4 0 8 0 83 4 25
2022 Communications or public affairs 46 17 20 0 0 18 0 76 0 35
2022 Legal services 48 22 12 4 2 11 2 80 6 65
2022 Administration and operations 58 24 8 5 1 5 0 86 6 165
2022 Human resources 54 39 4 0 0 3 0 96 0 40
2022 Financial management 41 19 33 4 0 3 0 62 4 20
2022 Information technology 65 24 6 0 2 3 0 92 2 50
2022 Project management 15 45 6 0 18 17 0 71 22 15
2022 Other services to the public 65 14 4 5 0 12 0 89 6 15
2022 None of the above 53 16 11 3 0 18 0 84 4 40
2020 Client contact centre 61 32 0 0 0 7 0 100 0 15
2020 Communications or public affairs 43 31 8 0 0 18 0 91 0 40
2020 Legal services 61 18 11 5 4 2 0 81 9 50
2020 Administration and operations 49 29 7 3 1 9 1 87 5 135
2020 Human resources 61 21 18 0 0 0 0 82 0 35
2020 Financial management 41 40 5 9 0 5 0 86 9 20
2020 Information management 92 0 0 0 0 8 0 100 0 10
2020 Information technology 64 20 7 0 3 5 0 90 3 40
2020 Other services to the public 58 33 0 0 0 10 0 100 0 10
2020 None of the above 38 36 10 0 9 4 4 80 9 25
2019 Client contact centre 38 62 0 0 0 0 0 100 0 15
2019 Communications or public affairs 48 30 7 0 0 15 0 91 0 25
2019 Legal services 47 26 11 2 4 11 0 81 7 45
2019 Administration and operations 46 27 16 7 0 4 0 76 7 125
2019 Human resources 53 36 4 0 7 0 0 89 7 25
2019 Financial management 38 29 12 21 0 0 0 67 21 25
2019 Information technology 41 28 16 3 3 9 0 76 7 30
2019 None of the above 23 31 17 20 6 3 0 56 27 25

Question 34. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 53 4 5 0 5 0 90 5 15
2024 Communications or public affairs 16 39 17 7 14 8 0 60 22 30
2024 Legal services 31 27 20 15 7 0 0 58 22 55
2024 Administration and operations 41 26 14 11 6 1 0 68 18 110
2024 Human resources 31 41 16 12 0 0 0 72 12 30
2024 Financial management 28 33 12 27 0 0 0 61 27 10
2024 Information technology 34 36 17 5 3 6 0 74 8 30
2024 Project management 45 7 24 17 7 0 0 53 23 10
2024 None of the above 16 38 0 40 5 0 0 55 45 15
2022 Client contact centre 43 41 4 8 0 4 0 88 8 25
2022 Communications or public affairs 44 34 17 0 0 5 0 82 0 35
2022 Legal services 40 35 18 4 2 2 0 76 6 65
2022 Administration and operations 52 31 7 5 2 1 0 85 8 165
2022 Human resources 45 43 6 0 0 6 0 94 0 40
2022 Financial management 45 17 13 10 11 3 0 64 22 20
2022 Information technology 63 30 3 1 3 0 0 92 5 50
2022 Project management 0 70 13 0 17 0 0 70 17 15
2022 Other services to the public 67 19 9 5 0 0 0 86 5 15
2022 None of the above 47 27 12 3 0 10 0 83 3 40
2020 Client contact centre 54 40 0 0 0 7 0 100 0 15
2020 Communications or public affairs 39 37 5 5 0 13 0 88 6 40
2020 Legal services 47 34 9 7 4 0 0 81 11 45
2020 Administration and operations 50 30 8 7 2 3 1 83 9 135
2020 Human resources 59 22 12 7 0 0 0 81 7 35
2020 Financial management 51 40 0 9 0 0 0 91 9 20
2020 Information management 82 10 0 0 0 8 0 100 0 10
2020 Information technology 55 28 12 0 3 3 0 85 3 40
2020 Other services to the public 67 33 0 0 0 0 0 100 0 10
2020 None of the above 41 26 17 4 9 0 4 70 13 25
2019 Client contact centre 38 36 4 17 4 0 0 74 21 15
2019 Communications or public affairs 37 26 18 15 0 4 0 65 16 25
2019 Legal services 26 40 15 6 6 6 0 70 14 45
2019 Administration and operations 44 35 9 7 1 5 0 83 8 125
2019 Human resources 53 33 7 0 7 0 0 86 7 25
2019 Financial management 38 25 12 17 8 0 0 63 25 25
2019 Information technology 37 22 22 9 6 3 0 61 16 30
2019 None of the above 26 40 6 17 12 0 0 65 29 25

Question 35. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 41 15 11 0 9 0 71 13 15
2024 Communications or public affairs 16 35 20 12 14 3 0 53 27 30
2024 Legal services 26 26 21 16 7 2 2 54 24 55
2024 Administration and operations 29 32 15 13 7 3 0 63 21 110
2024 Human resources 25 48 5 19 0 3 0 76 19 30
2024 Financial management 28 34 22 17 0 0 0 61 17 10
2024 Information technology 29 40 16 7 3 6 0 73 10 30
2024 Project management 45 7 17 24 7 0 0 53 30 10
2024 None of the above 11 29 29 25 5 0 0 41 30 15
2022 Client contact centre 40 38 12 4 0 7 0 83 4 25
2022 Communications or public affairs 22 37 28 0 0 13 0 68 0 30
2022 Legal services 36 26 17 5 7 9 0 69 13 65
2022 Administration and operations 41 34 14 5 3 2 0 77 9 165
2022 Human resources 48 41 8 0 0 3 0 92 0 40
2022 Financial management 40 29 6 7 14 3 0 71 22 20
2022 Information technology 53 31 10 1 3 0 0 85 5 50
2022 Project management 0 70 24 6 0 0 0 70 6 15
2022 Other services to the public 55 31 14 0 0 0 0 86 0 15
2022 None of the above 50 15 16 10 0 9 0 72 11 40
2020 Client contact centre 47 39 6 0 0 7 0 93 0 15
2020 Communications or public affairs 31 33 10 3 3 21 0 81 6 40
2020 Legal services 39 34 17 8 0 2 0 74 9 50
2020 Administration and operations 41 32 10 8 2 7 1 78 11 135
2020 Human resources 50 31 15 0 4 0 0 81 4 35
2020 Financial management 35 50 5 9 0 0 0 85 9 20
2020 Information management 73 19 0 0 0 8 0 100 0 10
2020 Information technology 47 27 12 0 5 8 0 81 6 40
2020 Other services to the public 58 10 14 0 0 19 0 83 0 10
2020 None of the above 30 30 13 12 4 8 4 67 19 25
2019 Client contact centre 42 50 0 4 4 0 0 91 9 15
2019 Communications or public affairs 26 37 11 7 15 4 0 65 23 25
2019 Legal services 26 27 17 15 11 4 0 55 27 45
2019 Administration and operations 28 37 18 8 2 7 0 70 10 125
2019 Human resources 40 36 13 4 7 0 0 76 11 25
2019 Financial management 25 33 17 12 13 0 0 58 25 25
2019 Information technology 34 28 19 9 6 3 0 64 16 30
2019 None of the above 34 17 17 17 12 3 0 53 30 25

Question 36. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 22 42 14 22 0 0 0 64 22 15
2024 Communications or public affairs 23 40 8 19 11 0 0 63 30 30
2024 Legal services 24 27 13 26 8 0 2 52 35 55
2024 Administration and operations 27 35 18 10 7 4 0 64 18 110
2024 Human resources 28 53 5 7 4 3 0 83 12 30
2024 Financial management 28 48 16 9 0 0 0 76 9 10
2024 Information technology 34 20 20 16 3 6 0 58 20 30
2024 Project management 21 41 14 9 14 0 0 62 23 10
2024 None of the above 16 24 25 26 9 0 0 41 34 15
2022 Client contact centre 37 44 8 8 0 3 0 84 8 25
2022 Communications or public affairs 26 59 10 5 0 0 0 85 5 35
2022 Legal services 39 28 16 8 6 3 0 69 14 65
2022 Administration and operations 40 41 7 8 3 0 0 82 11 165
2022 Human resources 45 38 12 2 0 3 0 85 2 40
2022 Financial management 31 23 14 14 14 3 0 56 29 20
2022 Information technology 64 20 12 1 3 0 0 84 5 50
2022 Project management 0 70 6 12 11 0 0 70 24 15
2022 Other services to the public 62 4 17 0 5 12 0 76 5 15
2022 None of the above 31 52 11 5 0 0 0 84 5 40
2020 Client contact centre 40 40 0 0 7 13 0 92 8 15
2020 Communications or public affairs 36 33 13 5 0 13 0 79 6 40
2020 Legal services 47 32 11 8 2 0 0 79 11 50
2020 Administration and operations 32 36 11 11 4 4 1 72 16 135
2020 Human resources 48 22 17 9 4 0 0 70 13 35
2020 Financial management 36 44 11 5 4 0 0 80 9 20
2020 Information management 55 28 9 0 0 8 0 90 0 10
2020 Information technology 35 43 7 8 3 5 0 81 11 40
2020 Other services to the public 48 29 14 0 0 10 0 85 0 10
2020 None of the above 29 31 10 16 10 0 4 63 27 25
2019 Client contact centre 42 32 0 22 4 0 0 74 26 15
2019 Communications or public affairs 22 59 15 4 0 0 0 82 4 25
2019 Legal services 19 36 23 15 7 0 0 55 22 45
2019 Administration and operations 28 37 16 13 3 1 0 67 17 125
2019 Human resources 33 46 14 0 7 0 0 79 7 25
2019 Financial management 29 37 8 16 8 0 0 67 25 25
2019 Information technology 25 25 22 13 12 3 0 51 26 30
2019 None of the above 34 20 6 22 15 3 0 56 38 25

Question 37. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 36 10 4 0 0 0 85 4 15
2024 Communications or public affairs 60 21 3 10 0 6 0 86 11 30
2024 Legal services 63 18 9 3 5 3 0 83 8 55
2024 Administration and operations 58 26 11 3 0 1 0 85 3 110
2024 Human resources 52 29 14 5 0 0 0 81 5 30
2024 Financial management 67 24 9 0 0 0 0 91 0 10
2024 Information technology 74 17 6 3 0 0 0 91 3 30
2024 Project management 93 0 0 0 0 7 0 100 0 10
2024 None of the above 47 16 18 15 5 0 0 62 20 15
2022 Client contact centre 67 22 3 0 4 3 0 93 4 25
2022 Communications or public affairs 51 31 15 0 0 3 0 85 0 35
2022 Legal services 72 14 9 3 0 1 2 88 3 65
2022 Administration and operations 60 30 6 2 1 0 0 90 3 165
2022 Human resources 49 36 15 0 0 0 0 85 0 40
2022 Financial management 46 26 27 0 0 0 0 73 0 20
2022 Information technology 78 19 1 0 0 2 0 99 0 50
2022 Project management 57 36 7 0 0 0 0 93 0 15
2022 Other services to the public 67 21 0 0 0 12 0 100 0 15
2022 None of the above 47 27 16 7 0 4 0 77 7 40
2020 Client contact centre 68 13 13 0 6 0 0 81 6 15
2020 Communications or public affairs 67 18 5 3 0 5 2 92 3 40
2020 Legal services 70 17 11 2 0 0 0 87 2 45
2020 Administration and operations 64 23 8 0 2 3 0 90 2 135
2020 Human resources 49 30 13 8 0 0 0 78 8 35
2020 Financial management 62 15 23 0 0 0 0 77 0 20
2020 Information management 100 0 0 0 0 0 0 100 0 10
2020 Information technology 68 17 12 3 0 0 0 85 3 40
2020 Other services to the public 86 14 0 0 0 0 0 100 0 10
2020 None of the above 48 33 12 8 0 0 0 81 8 25
2019 Client contact centre 95 0 0 5 0 0 0 95 5 15
2019 Communications or public affairs 52 33 15 0 0 0 0 85 0 25
2019 Legal services 77 19 4 0 0 0 0 96 0 45
2019 Administration and operations 73 16 7 2 1 1 0 90 4 125
2019 Human resources 60 30 6 0 0 0 4 93 0 25
2019 Financial management 46 25 21 0 4 4 0 74 4 25
2019 Information technology 51 31 9 6 0 3 0 84 6 30
2019 None of the above 34 34 26 6 0 0 0 68 6 25
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My Organization (Department or Agency)

Question 38. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 47 12 10 0 5 0 76 11 15
2024 Communications or public affairs 27 43 16 10 4 0 0 71 14 30
2024 Legal services 25 47 13 12 3 0 0 72 15 50
2024 Administration and operations 36 36 21 4 1 2 0 74 5 110
2024 Human resources 28 54 13 3 0 2 0 84 3 30
2024 Financial management 28 39 24 9 0 0 0 67 9 10
2024 Information technology 34 48 9 0 3 6 0 87 3 30
2024 Project management 21 14 22 43 0 0 0 35 43 10
2024 None of the above 10 31 52 6 0 0 0 42 6 15
2022 Client contact centre 54 29 17 0 0 0 0 83 0 25
2022 Communications or public affairs 46 49 5 0 0 0 0 95 0 35
2022 Legal services 37 46 9 3 6 0 0 83 9 65
2022 Administration and operations 53 34 8 4 1 0 0 88 5 165
2022 Human resources 43 48 2 7 0 0 0 91 7 40
2022 Financial management 32 29 13 15 11 0 0 61 26 20
2022 Information technology 56 33 9 0 2 0 0 89 2 50
2022 Project management 38 47 8 6 0 0 0 86 6 15
2022 Other services to the public 62 33 5 0 0 0 0 95 0 15
2022 None of the above 40 51 8 0 0 2 0 92 0 40
2020 Client contact centre 60 40 0 0 0 0 0 100 0 15
2020 Communications or public affairs 49 36 5 3 0 8 0 92 3 40
2020 Legal services 34 44 15 5 2 0 0 79 6 50
2020 Administration and operations 45 39 9 5 0 2 0 85 5 135
2020 Human resources 39 40 17 0 4 0 0 79 4 35
2020 Financial management 51 26 5 14 4 0 0 77 18 20
2020 Information management 39 52 0 0 0 9 0 100 0 10
2020 Information technology 55 35 7 0 3 0 0 90 3 40
2020 Other services to the public 39 38 14 0 0 10 0 85 0 10
2020 None of the above 38 37 16 10 0 0 0 74 10 25
2019 Client contact centre 50 50 0 0 0 0 0 100 0 15
2019 Communications or public affairs 41 56 4 0 0 0 0 96 0 25
2019 Legal services 32 36 19 11 0 2 0 69 11 45
2019 Administration and operations 43 41 10 6 0 0 0 84 6 125
2019 Human resources 66 20 7 4 4 0 0 86 7 25
2019 Financial management 46 38 4 12 0 0 0 84 12 25
2019 Information technology 36 40 12 3 6 3 0 78 9 30
2019 None of the above 43 37 9 6 3 3 0 82 9 25

Question 39. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 4 42 26 23 0 5 0 49 24 15
2024 Communications or public affairs 11 40 20 16 14 0 0 50 30 30
2024 Legal services 19 21 26 25 10 0 0 40 34 55
2024 Administration and operations 23 32 20 16 6 2 0 56 23 110
2024 Human resources 14 48 14 21 0 2 0 64 22 30
2024 Financial management 14 24 30 17 8 8 0 41 27 10
2024 Information technology 31 30 28 0 5 6 0 65 5 30
2024 Project management 7 15 22 57 0 0 0 21 57 10
2024 None of the above 0 48 15 36 0 0 0 48 36 15
2022 Client contact centre 41 34 17 7 0 0 0 75 7 25
2022 Communications or public affairs 22 40 20 11 0 8 0 67 11 35
2022 Legal services 27 36 17 10 5 4 2 67 16 65
2022 Administration and operations 35 40 10 10 3 1 0 76 13 165
2022 Human resources 35 39 15 4 4 3 0 76 9 40
2022 Financial management 25 42 15 11 7 0 0 67 18 20
2022 Information technology 51 42 0 4 2 2 0 95 5 45
2022 Project management 18 50 8 24 0 0 0 69 24 15
2022 Other services to the public 40 17 31 5 0 7 0 62 5 15
2022 None of the above 24 48 20 0 0 5 3 78 0 40
2020 Client contact centre 60 20 0 14 0 6 0 85 15 15
2020 Communications or public affairs 33 33 15 5 3 10 0 74 9 40
2020 Legal services 25 38 17 11 5 5 0 66 16 50
2020 Administration and operations 31 38 15 9 3 3 1 72 13 135
2020 Human resources 39 38 13 3 8 0 0 77 10 35
2020 Financial management 36 40 0 20 4 0 0 76 24 20
2020 Information management 26 47 10 0 0 17 0 88 0 10
2020 Information technology 37 33 15 5 5 5 0 74 10 40
2020 Other services to the public 29 38 14 0 0 19 0 83 0 10
2020 None of the above 30 29 12 18 4 4 4 63 24 25
2019 Client contact centre 29 54 0 17 0 0 0 83 17 15
2019 Communications or public affairs 30 41 11 15 0 4 0 73 16 25
2019 Legal services 21 32 17 17 7 6 0 57 25 45
2019 Administration and operations 28 37 18 9 4 3 0 68 14 125
2019 Human resources 50 23 13 7 4 0 3 75 11 25
2019 Financial management 25 25 25 21 4 0 0 50 25 25
2019 Information technology 30 34 18 12 3 3 0 66 16 30
2019 None of the above 29 35 9 18 7 3 0 66 25 25

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 46 20 4 0 0 0 75 4 15
2024 Communications or public affairs 27 43 17 6 3 3 0 73 10 25
2024 Legal services 38 33 8 11 8 2 0 73 19 55
2024 Administration and operations 40 37 10 7 3 2 1 79 10 110
2024 Human resources 54 24 10 9 3 0 0 78 12 30
2024 Financial management 31 34 13 15 0 0 7 70 16 10
2024 Information technology 44 28 12 10 5 0 0 73 15 30
2024 Project management 29 10 15 38 9 0 0 38 47 10
2024 None of the above 16 31 43 6 5 0 0 46 11 15
2022 Client contact centre 50 29 17 0 0 4 0 83 0 25
2022 Communications or public affairs 33 40 12 12 0 2 0 75 13 35
2022 Legal services 31 36 9 7 5 9 2 76 14 65
2022 Administration and operations 46 35 8 6 2 2 0 84 8 165
2022 Human resources 54 37 4 2 3 0 0 91 5 40
2022 Financial management 18 49 18 0 7 8 0 72 8 20
2022 Information technology 51 39 5 0 3 0 2 92 3 50
2022 Project management 34 28 15 6 18 0 0 62 24 15
2022 Other services to the public 49 18 19 0 0 13 0 78 0 15
2022 None of the above 37 33 9 5 3 8 6 80 9 40
2020 Client contact centre 41 53 6 0 0 0 0 94 0 15
2020 Communications or public affairs 33 54 3 3 3 5 0 92 5 40
2020 Legal services 48 27 6 6 5 5 4 82 12 50
2020 Administration and operations 40 37 9 9 2 3 0 79 11 135
2020 Human resources 47 41 9 3 0 0 0 88 3 35
2020 Financial management 35 50 10 0 0 5 0 90 0 20
2020 Information management 74 8 0 10 8 0 0 82 18 10
2020 Information technology 47 28 12 0 3 10 0 83 3 40
2020 Other services to the public 28 53 0 10 0 10 0 89 11 10
2020 None of the above 33 24 26 13 4 0 0 57 17 25
2019 Client contact centre 19 50 10 21 0 0 0 69 21 15
2019 Communications or public affairs 22 59 11 4 0 4 0 85 4 25
2019 Legal services 32 36 24 0 6 0 2 69 7 45
2019 Administration and operations 42 27 15 3 5 3 5 75 8 125
2019 Human resources 66 27 0 0 7 0 0 93 7 25
2019 Financial management 42 29 8 13 4 4 0 74 17 25
2019 Information technology 21 42 12 9 6 9 0 70 17 30
2019 None of the above 37 29 9 11 12 0 3 68 24 25

Question 41. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 47 10 0 0 5 0 90 0 15
2024 Communications or public affairs 29 50 17 0 3 0 0 79 3 30
2024 Legal services 41 19 23 7 5 4 0 63 13 55
2024 Administration and operations 41 36 18 2 1 1 1 79 4 110
2024 Human resources 37 31 23 7 0 2 0 69 7 30
2024 Financial management 31 48 21 0 0 0 0 79 0 10
2024 Information technology 44 40 7 6 3 0 0 84 9 30
2024 Project management 29 32 31 9 0 0 0 60 9 10
2024 None of the above 10 36 39 9 0 5 0 49 9 15
2022 Client contact centre 53 40 8 0 0 0 0 92 0 25
2022 Communications or public affairs 30 44 16 7 0 2 0 76 7 35
2022 Legal services 43 26 17 8 4 2 1 71 12 65
2022 Administration and operations 52 30 13 1 1 2 0 84 3 165
2022 Human resources 43 48 4 2 0 3 0 93 2 40
2022 Financial management 25 48 10 7 11 0 0 72 18 20
2022 Information technology 61 24 13 0 2 0 0 85 2 50
2022 Project management 23 46 6 11 13 0 0 70 24 15
2022 Other services to the public 60 17 9 0 0 13 0 89 0 15
2022 None of the above 43 34 11 3 0 8 0 85 3 40
2020 Client contact centre 68 26 6 0 0 0 0 94 0 15
2020 Communications or public affairs 41 36 16 0 0 8 0 83 0 40
2020 Legal services 56 21 8 5 4 6 0 83 9 50
2020 Administration and operations 42 35 15 4 1 2 0 80 5 135
2020 Human resources 54 25 17 4 0 0 0 79 4 35
2020 Financial management 51 35 9 0 0 5 0 90 0 20
2020 Information management 73 18 0 0 0 8 0 100 0 10
2020 Information technology 60 17 15 0 3 5 0 81 3 40
2020 Other services to the public 48 33 10 0 0 10 0 89 0 10
2020 None of the above 27 46 14 4 5 4 0 76 9 25
2019 Client contact centre 34 62 4 0 0 0 0 96 0 15
2019 Communications or public affairs 26 59 11 0 0 4 0 88 0 25
2019 Legal services 32 32 20 4 2 9 0 71 7 45
2019 Administration and operations 37 42 13 5 3 1 0 79 8 120
2019 Human resources 63 27 7 0 4 0 0 89 4 25
2019 Financial management 37 25 25 8 4 0 0 62 12 25
2019 Information technology 31 38 22 3 3 3 0 71 7 30
2019 None of the above 34 34 17 6 6 3 0 70 12 25

Question 42. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 17 32 5 0 9 13 52 7 15
2024 Communications or public affairs 24 26 20 3 6 17 4 63 12 30
2024 Legal services 16 15 27 10 13 12 8 38 28 55
2024 Administration and operations 26 19 19 12 8 10 5 54 24 110
2024 Human resources 37 19 20 0 12 5 7 63 14 30
2024 Financial management 14 19 18 17 0 33 0 49 25 10
2024 Information technology 45 20 12 16 5 3 0 67 21 30
2024 Project management 14 9 32 22 7 17 0 27 34 10
2024 None of the above 0 41 19 11 9 5 15 51 25 15
2022 Client contact centre 39 15 9 12 0 21 4 73 16 25
2022 Communications or public affairs 29 31 8 2 3 27 0 82 7 35
2022 Legal services 31 24 13 6 11 7 8 64 20 65
2022 Administration and operations 32 25 15 5 5 7 10 70 13 165
2022 Human resources 35 24 8 11 2 12 7 73 17 40
2022 Financial management 23 37 9 7 14 11 0 67 23 20
2022 Information technology 40 20 11 6 3 13 7 75 11 50
2022 Project management 11 27 0 0 38 13 11 50 50 15
2022 Other services to the public 50 21 9 0 0 19 0 88 0 15
2022 None of the above 26 27 15 9 3 20 0 66 15 40
2020 Client contact centre 41 27 6 6 0 13 6 84 8 15
2020 Communications or public affairs 26 33 13 3 3 20 3 76 7 40
2020 Legal services 30 23 19 2 9 13 4 64 14 50
2020 Administration and operations 31 21 16 8 6 12 5 64 16 135
2020 Human resources 40 23 21 8 4 2 0 65 12 35
2020 Financial management 31 15 10 5 10 25 4 65 21 20
2020 Information management 55 26 0 10 0 9 0 89 11 10
2020 Information technology 39 16 18 7 3 8 10 67 12 40
2020 Other services to the public 18 42 10 0 0 20 10 86 0 10
2020 None of the above 17 30 8 17 9 4 15 58 31 25
2019 Client contact centre 46 5 26 9 4 9 0 56 15 15
2019 Communications or public affairs 33 26 4 7 0 30 0 84 11 25
2019 Legal services 15 17 17 13 9 17 13 45 31 45
2019 Administration and operations 23 14 24 9 3 18 9 51 16 125
2019 Human resources 40 33 6 7 11 0 3 75 18 25
2019 Financial management 25 13 17 21 4 12 8 48 31 25
2019 Information technology 27 15 21 6 12 18 0 52 22 30
2019 None of the above 25 28 12 8 15 6 6 61 26 25

Question 43. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 46 6 4 5 0 0 85 9 15
2024 Communications or public affairs 29 37 13 9 7 0 4 69 17 30
2024 Legal services 33 31 16 8 9 3 0 66 17 55
2024 Administration and operations 27 42 13 12 6 0 0 69 18 110
2024 Human resources 41 40 9 8 0 0 2 83 8 30
2024 Financial management 30 22 30 18 0 0 0 52 18 10
2024 Information technology 50 38 9 0 3 0 0 88 3 30
2024 Project management 21 17 39 16 7 0 0 38 23 10
2024 None of the above 10 45 30 9 6 0 0 55 15 15
2022 Client contact centre 43 41 12 0 4 0 0 84 4 25
2022 Communications or public affairs 42 26 19 2 0 8 3 76 3 35
2022 Legal services 39 32 9 9 4 6 0 76 15 65
2022 Administration and operations 48 31 13 4 3 1 0 80 7 165
2022 Human resources 46 41 11 2 0 0 0 87 2 40
2022 Financial management 31 26 17 15 8 3 0 59 24 20
2022 Information technology 61 28 9 0 2 0 0 89 2 50
2022 Project management 18 52 17 0 6 6 0 75 7 15
2022 Other services to the public 55 18 15 0 0 12 0 83 0 15
2022 None of the above 23 53 8 0 5 11 0 85 5 40
2020 Client contact centre 40 47 13 0 0 0 0 87 0 15
2020 Communications or public affairs 49 28 5 3 0 16 0 91 3 40
2020 Legal services 38 36 11 2 9 4 0 76 12 50
2020 Administration and operations 40 36 13 7 4 1 0 77 11 135
2020 Human resources 53 22 17 4 4 0 0 75 8 35
2020 Financial management 60 35 0 5 0 0 0 95 5 20
2020 Information management 36 56 0 0 0 8 0 100 0 10
2020 Information technology 52 26 15 2 5 0 0 77 8 40
2020 Other services to the public 39 33 19 0 0 10 0 79 0 10
2020 None of the above 26 33 11 22 4 4 0 61 27 25
2019 Client contact centre 57 32 0 6 5 0 0 89 11 15
2019 Communications or public affairs 27 31 8 19 16 0 0 58 35 25
2019 Legal services 21 36 13 15 2 13 0 66 20 45
2019 Administration and operations 34 36 12 6 8 5 0 74 14 125
2019 Human resources 53 33 10 0 4 0 0 86 4 25
2019 Financial management 42 29 25 4 0 0 0 71 4 25
2019 Information technology 42 34 18 0 3 3 0 78 3 30
2019 None of the above 37 26 20 12 6 0 0 63 18 25

Question 44a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 63 17 10 0 0 0 11 70 30 15
2024 Communications or public affairs 41 22 14 9 10 0 3 42 58 30
2024 Legal services 60 18 11 3 5 0 2 62 38 55
2024 Administration and operations 42 26 19 3 4 2 3 45 55 110
2024 Human resources 51 30 4 5 2 0 7 54 46 30
2024 Financial management 66 14 11 0 9 0 0 66 34 10
2024 Information technology 78 10 4 3 2 0 3 80 20 30
2024 Project management 30 7 7 8 38 0 10 33 67 10
2024 None of the above 35 19 26 11 0 0 9 38 62 15
2022 Client contact centre 57 21 14 0 0 4 5 25
2022 Communications or public affairs 63 22 10 5 0 0 0 35
2022 Legal services 64 18 7 9 0 0 3 65
2022 Administration and operations 53 25 9 3 3 0 7 165
2022 Human resources 55 27 11 8 0 0 0 40
2022 Financial management 25 17 30 0 10 0 18 20
2022 Information technology 75 13 6 3 2 0 1 50
2022 Project management 61 21 11 6 0 0 0 15
2022 Other services to the public 23 35 17 0 0 0 25 15
2022 None of the above 58 18 8 4 0 0 12 40
2020 Client contact centre 46 27 27 0 0 0 0 15
2020 Communications or public affairs 56 15 3 5 0 0 21 40
2020 Legal services 44 18 17 8 4 2 6 50
2020 Administration and operations 50 24 12 9 3 0 3 135
2020 Human resources 62 26 8 4 0 0 0 35
2020 Financial management 49 21 10 0 5 0 15 20
2020 Information management 53 37 10 0 0 0 0 10
2020 Information technology 65 18 7 2 5 3 0 40
2020 Other services to the public 61 0 30 0 0 0 10 10
2020 None of the above 58 12 8 4 4 0 14 25
2019 Client contact centre 38 27 10 0 4 17 5 15
2019 Communications or public affairs 74 15 4 0 0 4 4 25
2019 Legal services 49 21 11 8 7 2 2 45
2019 Administration and operations 56 21 8 6 1 0 8 125
2019 Human resources 66 17 10 0 7 0 0 25
2019 Financial management 67 12 12 4 0 4 0 25
2019 Information technology 69 15 3 0 6 3 3 30
2019 None of the above 60 28 6 6 0 0 0 25

Question 44b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 69 6 0 15 0 0 11 77 23 15
2024 Communications or public affairs 55 26 0 0 3 0 16 66 34 30
2024 Legal services 57 11 5 2 1 0 23 74 26 55
2024 Administration and operations 70 8 6 2 3 1 9 78 22 110
2024 Human resources 73 7 3 0 0 0 17 88 12 30
2024 Financial management 59 0 9 0 9 0 24 77 23 10
2024 Information technology 74 10 0 0 3 0 13 85 15 30
2024 Project management 69 7 8 0 7 0 10 76 24 10
2024 None of the above 51 6 15 0 0 0 29 71 29 15

Question 44c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 79 0 4 0 0 0 16 95 5 15
2024 Communications or public affairs 68 12 7 3 0 9 0 75 25 30
2024 Legal services 78 3 5 2 6 1 5 83 17 55
2024 Administration and operations 77 4 4 4 3 4 5 84 16 110
2024 Human resources 78 9 3 0 0 0 10 87 13 30
2024 Financial management 52 20 0 5 8 8 7 61 39 15
2024 Information technology 92 0 0 0 3 0 6 97 3 30
2024 Project management 69 7 17 7 0 0 0 69 31 10
2024 None of the above 56 0 0 9 6 0 29 79 21 15
2022 Client contact centre 78 5 4 0 0 6 8 25
2022 Communications or public affairs 90 2 3 2 0 0 3 35
2022 Legal services 88 4 3 0 2 2 1 65
2022 Administration and operations 76 8 2 0 2 2 9 165
2022 Human resources 90 4 2 2 0 0 2 40
2022 Financial management 55 15 4 0 10 10 6 20
2022 Information technology 93 0 4 0 2 0 1 50
2022 Project management 50 13 7 0 13 6 11 15
2022 Other services to the public 62 14 12 0 0 12 0 15
2022 None of the above 74 2 7 0 2 4 12 40
2020 Client contact centre 87 6 7 0 0 0 0 15
2020 Communications or public affairs 74 5 0 0 0 3 18 40
2020 Legal services 82 7 2 2 2 0 6 50
2020 Administration and operations 75 7 7 1 1 3 6 135
2020 Human resources 80 7 10 0 0 3 0 35
2020 Financial management 80 5 5 0 5 0 5 20
2020 Information management 82 10 0 0 0 8 0 10
2020 Information technology 82 2 7 3 3 3 0 40
2020 Other services to the public 77 10 14 0 0 0 0 10
2020 None of the above 73 8 0 9 0 0 10 25
2019 Client contact centre 91 4 0 0 0 4 0 15
2019 Communications or public affairs 65 0 4 0 0 19 12 25
2019 Legal services 79 0 2 2 0 6 11 45
2019 Administration and operations 68 6 4 3 4 2 14 120
2019 Human resources 93 0 3 0 4 0 0 25
2019 Financial management 79 4 0 8 0 8 0 25
2019 Information technology 85 3 0 3 3 3 3 30
2019 None of the above 83 6 3 3 0 3 3 25

Question 44d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 79 0 0 0 0 4 16 100 0 15
2024 Communications or public affairs 70 16 0 0 0 3 12 81 19 30
2024 Legal services 74 6 3 0 0 3 14 88 12 55
2024 Administration and operations 71 6 1 0 5 1 16 85 15 110
2024 Human resources 73 5 7 0 0 0 15 86 14 30
2024 Financial management 73 4 0 0 0 8 15 95 5 10
2024 Information technology 84 3 0 0 5 0 8 92 8 30
2024 Project management 69 0 7 7 7 0 10 76 24 10
2024 None of the above 61 0 0 0 0 0 39 100 0 15

Question 44e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 75 0 10 0 0 4 11 88 12 15
2024 Communications or public affairs 70 9 9 0 0 3 9 79 21 30
2024 Legal services 73 4 7 3 0 3 11 85 15 55
2024 Administration and operations 64 9 5 0 4 2 15 77 23 110
2024 Human resources 71 9 7 0 3 0 10 79 21 30
2024 Financial management 73 4 0 0 0 8 15 95 5 10
2024 Information technology 83 7 0 0 5 0 6 88 12 30
2024 Project management 45 7 34 7 0 0 7 49 51 10
2024 None of the above 52 0 9 0 0 4 35 85 15 15

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 34 12 15 5 5 6 64 22 15
2024 Communications or public affairs 7 28 9 32 16 3 4 38 52 30
2024 Legal services 12 22 18 22 23 0 4 35 47 55
2024 Administration and operations 17 26 16 23 13 2 3 45 38 110
2024 Human resources 23 34 2 23 13 0 5 60 38 30
2024 Financial management 8 16 9 27 25 7 8 28 62 15
2024 Information technology 33 37 5 15 3 3 5 76 19 30
2024 Project management 0 14 41 16 29 0 0 14 45 10
2024 None of the above 0 16 25 28 11 4 15 20 49 15
2022 Client contact centre 28 48 10 0 14 0 0 76 14 25
2022 Communications or public affairs 21 46 3 14 2 10 3 78 19 35
2022 Legal services 18 36 13 9 13 7 3 61 25 65
2022 Administration and operations 28 36 9 13 7 2 5 69 21 165
2022 Human resources 21 40 19 18 2 0 0 61 20 40
2022 Financial management 25 10 3 18 12 9 22 51 44 20
2022 Information technology 50 19 6 8 9 2 5 75 18 50
2022 Project management 14 32 18 18 18 0 0 45 37 15
2022 Other services to the public 44 16 24 16 0 0 0 60 16 15
2022 None of the above 29 28 6 13 5 9 9 70 22 40
2020 Client contact centre 40 13 20 14 6 6 0 57 22 15
2020 Communications or public affairs 26 26 18 13 3 8 8 61 18 40
2020 Legal services 40 23 14 11 10 0 2 64 21 45
2020 Administration and operations 34 27 10 13 8 4 3 67 22 135
2020 Human resources 28 23 23 8 11 0 7 55 20 35
2020 Financial management 40 25 11 4 5 5 9 76 11 20
2020 Information management 27 46 8 10 0 8 0 80 10 10
2020 Information technology 42 28 15 5 8 2 0 72 13 40
2020 Other services to the public 18 19 14 0 19 30 0 53 27 10
2020 None of the above 18 17 11 29 13 4 8 39 48 25
2019 Client contact centre 34 32 5 17 9 0 4 68 27 15
2019 Communications or public affairs 26 18 4 26 22 4 0 46 50 25
2019 Legal services 17 17 19 13 24 11 0 38 41 45
2019 Administration and operations 26 23 12 13 11 13 1 58 28 125
2019 Human resources 49 17 13 7 14 0 0 66 21 25
2019 Financial management 29 37 8 13 4 0 8 72 18 25
2019 Information technology 24 33 21 9 6 3 3 61 16 30
2019 None of the above 20 17 6 11 29 0 17 45 48 25

Question 46. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 21 60 14 0 0 5 0 85 0 15
2024 Communications or public affairs 18 40 14 18 7 3 0 60 26 30
2024 Legal services 24 50 9 12 1 4 0 77 14 55
2024 Administration and operations 28 44 10 9 4 5 0 76 14 110
2024 Human resources 39 32 7 14 6 3 0 73 20 30
2024 Financial management 42 29 24 0 4 0 0 72 4 15
2024 Information technology 49 34 11 5 0 0 0 84 5 30
2024 Project management 14 41 15 24 7 0 0 55 30 10
2024 None of the above 0 50 35 15 0 0 0 50 15 15
2022 Client contact centre 30 42 21 4 0 3 0 75 4 25
2022 Communications or public affairs 38 40 8 3 0 10 0 88 3 35
2022 Legal services 33 41 8 9 5 4 0 77 14 65
2022 Administration and operations 45 34 15 3 1 1 0 81 4 165
2022 Human resources 52 37 8 0 0 3 0 91 0 40
2022 Financial management 43 23 6 18 0 10 0 73 20 20
2022 Information technology 50 39 8 2 2 0 0 89 3 50
2022 Project management 14 49 0 25 6 6 0 66 34 15
2022 Other services to the public 38 29 12 5 0 17 0 80 5 15
2022 None of the above 36 46 4 2 3 7 2 91 5 40
2020 Client contact centre 40 40 6 6 0 6 0 86 7 15
2020 Communications or public affairs 46 33 13 5 0 2 0 81 5 40
2020 Legal services 46 34 11 8 0 0 0 80 8 50
2020 Administration and operations 38 40 12 4 1 5 0 82 5 135
2020 Human resources 46 32 14 4 4 0 0 78 8 35
2020 Financial management 29 60 10 0 0 0 0 90 0 20
2020 Information management 19 64 0 8 0 8 0 91 9 10
2020 Information technology 42 42 7 5 3 0 0 85 8 40
2020 None of the above 12 58 14 4 0 8 4 80 5 25
2019 Client contact centre 29 52 10 9 0 0 0 81 9 15
2019 Communications or public affairs 30 26 4 19 4 18 0 68 27 25
2019 Legal services 30 44 17 7 2 0 0 74 9 45
2019 Administration and operations 27 41 17 6 2 6 0 73 9 125
2019 Human resources 43 46 3 4 4 0 0 89 7 25
2019 Financial management 42 21 13 16 0 8 0 68 18 25
2019 Information technology 39 42 3 6 0 9 0 90 7 30
2019 None of the above 26 37 14 11 9 0 3 65 21 25

Question 47. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 46 44 10 0 0 0 0 90 0 15
2024 Communications or public affairs 24 60 4 10 3 0 0 83 13 30
2024 Legal services 39 35 15 3 4 4 0 78 7 55
2024 Administration and operations 44 30 13 5 5 3 0 76 10 110
2024 Human resources 56 25 7 3 10 0 0 80 12 30
2024 Financial management 51 36 13 0 0 0 0 87 0 15
2024 Information technology 57 26 8 0 3 6 0 89 3 30
2024 Project management 29 41 23 7 0 0 0 70 7 10
2024 None of the above 6 52 33 9 0 0 0 58 9 15
2022 Client contact centre 59 33 4 0 0 4 0 96 0 25
2022 Communications or public affairs 59 31 5 0 0 5 0 95 0 35
2022 Legal services 50 23 14 1 4 8 0 79 6 65
2022 Administration and operations 59 26 8 4 1 2 0 87 5 165
2022 Human resources 62 32 6 0 0 0 0 94 0 40
2022 Financial management 36 33 10 3 0 18 0 83 4 20
2022 Information technology 68 26 3 0 2 2 0 95 2 50
2022 Project management 31 38 11 7 13 0 0 68 21 15
2022 Other services to the public 57 34 5 4 0 0 0 90 4 15
2022 None of the above 53 37 4 2 3 0 2 92 5 40
2020 Client contact centre 41 59 0 0 0 0 0 100 0 15
2020 Communications or public affairs 46 36 5 5 0 8 0 89 6 40
2020 Legal services 53 30 11 7 0 0 0 83 7 50
2020 Administration and operations 57 27 11 4 0 2 0 86 4 135
2020 Human resources 58 26 12 4 0 0 0 84 4 35
2020 Financial management 58 32 5 0 0 0 5 95 0 20
2020 Information management 66 26 8 0 0 0 0 92 0 10
2020 Information technology 57 30 7 0 3 2 0 90 3 40
2020 Other services to the public 56 44 0 0 0 0 0 100 0 10
2020 None of the above 30 48 18 0 0 0 4 81 0 25
2019 Client contact centre 69 26 0 0 0 4 0 100 0 15
2019 Communications or public affairs 48 45 0 0 4 4 0 96 4 25
2019 Legal services 38 38 11 6 0 6 0 82 7 45
2019 Administration and operations 48 39 9 4 0 1 0 87 4 125
2019 Human resources 60 30 3 0 4 4 0 93 4 25
2019 Financial management 54 25 8 8 4 0 0 79 13 25
2019 Information technology 48 36 9 0 3 3 0 87 3 30
2019 None of the above 40 26 20 3 9 3 0 68 12 25

Question 48. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes individuals who have an array of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. This includes but is not limited to differences in ethnicity or race, culture, religion, disability, sexual orientation, gender identity, age, educational background, region, and marital or parental status.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 41 43 16 0 0 0 0 84 0 15
2024 Communications or public affairs 34 33 19 10 0 3 0 70 10 30
2024 Legal services 36 25 14 10 2 13 1 70 13 55
2024 Administration and operations 41 36 13 4 1 5 1 81 5 110
2024 Human resources 31 36 17 7 7 2 0 69 14 30
2024 Financial management 50 28 5 0 8 9 0 85 9 15
2024 Information technology 53 33 5 3 0 6 0 92 3 30
2024 Project management 21 39 26 0 7 7 0 65 7 10
2024 None of the above 10 59 6 5 5 0 15 81 12 15
2022 Client contact centre 56 35 5 0 0 4 0 95 0 25
2022 Communications or public affairs 38 44 11 0 2 5 0 86 3 35
2022 Legal services 30 38 9 1 5 18 0 82 8 65
2022 Administration and operations 45 41 8 2 1 2 1 88 3 165
2022 Human resources 41 42 10 0 0 7 0 90 0 40
2022 Financial management 23 41 25 0 0 10 0 72 0 20
2022 Information technology 64 23 7 0 2 5 0 91 2 50
2022 Project management 23 53 11 6 0 6 0 81 7 15
2022 Other services to the public 43 41 10 0 0 7 0 90 0 15
2022 None of the above 48 22 7 2 3 19 0 86 6 40
2020 Client contact centre 34 60 0 0 0 6 0 100 0 15
2020 Communications or public affairs 41 31 11 0 0 18 0 87 0 40
2020 Legal services 32 34 17 5 5 8 0 71 10 50
2020 Administration and operations 49 28 11 5 2 5 0 81 7 135
2020 Human resources 65 25 7 4 0 0 0 90 4 35
2020 Financial management 61 29 0 5 0 0 5 95 5 20
2020 Information management 65 27 0 0 0 8 0 100 0 10
2020 Information technology 60 17 7 5 3 7 0 84 8 40
2020 Other services to the public 39 42 10 0 0 0 10 89 0 10
2020 None of the above 33 37 14 0 0 8 8 84 0 25
2019 Client contact centre 38 48 5 0 0 9 0 95 0 15
2019 Communications or public affairs 41 45 0 4 0 11 0 96 4 25
2019 Legal services 42 30 15 2 2 9 0 79 5 45
2019 Administration and operations 49 27 12 8 0 1 2 79 8 125
2019 Human resources 60 23 11 3 4 0 0 82 7 25
2019 Financial management 54 25 13 8 0 0 0 79 8 25
2019 Information technology 55 30 3 6 0 6 0 90 6 30
2019 None of the above 43 26 20 3 6 3 0 71 9 25

Question 49. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism is the active process of identifying and eliminating racism by changing systems, organizational structures, policies and practices and attitudes, so that power is redistributed and shared equitably.
Definition of the term has changed from PSES 2022.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 41 10 4 5 6 6 78 10 15
2024 Communications or public affairs 32 23 23 13 0 9 0 61 14 30
2024 Legal services 24 11 27 3 6 27 3 50 12 55
2024 Administration and operations 31 15 25 6 1 21 1 59 9 110
2024 Human resources 29 26 20 11 7 7 0 59 19 30
2024 Financial management 38 30 9 0 8 15 0 80 10 15
2024 Information technology 46 33 5 2 0 14 0 91 3 30
2024 Project management 14 39 15 0 7 26 0 71 9 10
2024 None of the above 15 12 34 0 0 24 15 44 0 15
2022 Client contact centre 39 17 0 4 5 36 0 87 13 25
2022 Communications or public affairs 38 24 11 5 0 21 0 79 7 35
2022 Legal services 14 23 16 10 6 32 0 54 23 65
2022 Administration and operations 33 25 18 4 2 13 5 71 7 165
2022 Human resources 31 26 32 0 0 12 0 64 0 40
2022 Financial management 12 30 20 7 0 30 0 61 10 20
2022 Information technology 51 25 5 2 2 11 5 90 4 50
2022 Project management 18 18 46 18 0 0 0 36 18 15
2022 Other services to the public 40 6 22 0 0 32 0 68 0 15
2022 None of the above 26 18 9 7 3 36 2 70 15 40
2020 Client contact centre 48 39 6 0 0 6 0 93 0 15
2020 Communications or public affairs 41 23 21 3 0 13 0 73 3 40
2020 Legal services 31 28 22 2 7 11 0 66 9 50
2020 Administration and operations 37 26 13 5 2 13 3 76 9 135
2020 Human resources 54 25 17 4 0 0 0 79 4 35
2020 Financial management 36 44 5 5 0 5 5 89 5 20
2020 Information management 64 18 0 0 0 18 0 100 0 10
2020 Information technology 50 21 9 0 5 15 0 83 6 40
2020 Other services to the public 39 23 10 0 0 19 10 87 0 10
2020 None of the above 21 29 25 4 0 12 8 62 6 25

Question 50. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 44 0 4 0 0 0 96 4 15
2024 Communications or public affairs 31 41 7 0 9 12 0 82 10 30
2024 Legal services 46 27 10 4 3 4 6 82 7 50
2024 Administration and operations 47 26 8 3 4 9 3 83 8 110
2024 Human resources 46 27 11 7 0 3 7 81 8 30
2024 Financial management 47 40 5 0 8 0 0 87 8 15
2024 Information technology 58 24 13 0 5 0 0 82 5 30
2024 Project management 36 7 32 0 16 9 0 47 18 10
2024 None of the above 36 36 4 0 0 4 20 94 0 15
2022 Client contact centre 50 13 7 8 0 6 16 80 11 25
2022 Communications or public affairs 37 42 2 2 0 14 3 94 3 35
2022 Legal services 48 32 9 4 2 2 3 85 6 65
2022 Administration and operations 53 26 7 2 3 4 5 86 6 165
2022 Human resources 56 33 6 0 2 0 2 91 2 40
2022 Financial management 31 17 14 7 15 7 10 57 26 20
2022 Information technology 67 10 5 0 3 3 11 90 4 50
2022 Project management 48 8 6 18 14 0 7 60 34 15
2022 Other services to the public 29 50 10 0 0 12 0 89 0 15
2022 None of the above 53 21 0 12 3 6 5 83 17 40
2020 Client contact centre 54 34 6 0 0 6 0 93 0 15
2020 Communications or public affairs 53 25 8 6 0 3 5 85 6 35
2020 Legal services 41 35 8 2 6 5 3 82 9 50
2020 Administration and operations 49 28 7 5 2 4 4 85 8 135
2020 Human resources 54 29 10 4 0 0 3 86 4 35
2020 Financial management 50 35 5 5 0 5 0 90 5 20
2020 Information management 92 8 0 0 0 0 0 100 0 10
2020 Information technology 47 30 7 0 3 8 5 89 3 40
2020 Other services to the public 37 23 10 0 0 20 10 86 0 10
2020 None of the above 38 36 14 4 0 4 4 81 4 25

Question 51. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 9 6 0 27 20 38 64 23 15
2024 Communications or public affairs 0 6 0 12 41 12 29 90 10 30
2024 Legal services 3 2 8 1 44 3 39 78 8 55
2024 Administration and operations 2 4 9 8 38 5 34 76 10 110
2024 Human resources 2 0 0 2 52 3 40 96 4 30
2024 Financial management 13 8 8 0 51 0 20 64 26 15
2024 Information technology 8 0 3 6 58 8 17 86 11 30
2024 Project management 0 10 38 0 14 9 29 22 16 10
2024 None of the above 0 0 0 6 21 9 65 100 0 15
2022 Client contact centre 0 0 12 12 39 0 37 81 0 25
2022 Communications or public affairs 2 0 0 5 44 0 48 95 5 35
2022 Legal services 4 1 4 3 47 7 34 85 9 65
2022 Administration and operations 4 3 7 4 42 3 36 77 11 165
2022 Human resources 2 0 7 2 58 3 28 88 3 40
2022 Financial management 7 11 15 16 24 0 27 54 26 20
2022 Information technology 3 1 4 1 52 5 33 86 8 50
2022 Project management 0 0 22 13 36 0 29 70 0 15
2022 Other services to the public 5 7 4 5 54 12 12 78 16 15
2022 None of the above 3 4 8 4 40 8 33 74 13 40

Question 52. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 6 11 28 10 6 39 0 28 26 15
2024 Communications or public affairs 3 21 12 3 3 55 3 57 14 30
2024 Legal services 6 2 25 5 10 52 1 16 31 55
2024 Administration and operations 13 16 25 5 2 36 3 48 12 110
2024 Human resources 14 29 36 0 2 15 3 53 3 30
2024 Financial management 9 28 8 0 13 38 4 64 23 15
2024 Information technology 12 5 40 0 3 37 3 29 4 30
2024 Project management 7 24 7 10 7 45 0 57 29 10
2024 None of the above 0 0 35 0 11 34 20 0 23 15
2022 Client contact centre 16 7 20 0 0 43 15 53 0 25
2022 Communications or public affairs 5 18 8 0 2 66 0 70 7 35
2022 Legal services 3 9 16 4 2 64 2 36 17 65
2022 Administration and operations 15 19 22 1 3 35 5 56 7 165
2022 Human resources 14 23 25 4 0 31 2 56 6 40
2022 Financial management 7 15 20 0 15 25 18 39 25 20
2022 Information technology 22 9 22 2 2 35 9 55 6 50
2022 Project management 6 24 39 7 7 17 0 36 17 15
2022 Other services to the public 41 5 9 0 0 44 0 83 0 15
2022 None of the above 8 18 5 5 2 58 5 70 17 40

Question 53. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 73 23 4 0 0 0 0 96 0 15
2024 Communications or public affairs 46 37 3 11 3 0 0 83 14 25
2024 Legal services 49 38 3 3 7 0 0 87 10 55
2024 Administration and operations 57 27 7 7 1 0 0 84 8 110
2024 Human resources 65 28 0 3 4 0 0 93 7 30
2024 Financial management 63 37 0 0 0 0 0 100 0 15
2024 Information technology 77 19 0 2 3 0 0 95 5 30
2024 Project management 53 40 0 7 0 0 0 93 7 10
2024 None of the above 30 41 20 9 0 0 0 71 9 15
2022 Client contact centre 70 30 0 0 0 0 0 100 0 25
2022 Communications or public affairs 75 22 0 3 0 0 0 97 3 35
2022 Legal services 64 27 5 2 2 0 0 91 4 65
2022 Administration and operations 73 22 4 0 1 0 0 95 1 165
2022 Human resources 85 15 0 0 0 0 0 100 0 40
2022 Financial management 75 11 14 0 0 0 0 86 0 20
2022 Information technology 80 19 0 0 2 0 0 98 2 50
2022 Project management 25 45 6 0 24 0 0 70 24 15
2022 Other services to the public 62 38 0 0 0 0 0 100 0 15
2022 None of the above 71 24 5 0 0 0 0 95 0 40
2020 Client contact centre 67 33 0 0 0 0 0 100 0 15
2020 Communications or public affairs 69 25 0 3 0 0 3 97 3 35
2020 Legal services 65 24 5 4 2 0 0 89 6 50
2020 Administration and operations 69 25 4 2 1 0 0 93 3 135
2020 Human resources 79 14 8 0 0 0 0 92 0 35
2020 Financial management 86 14 0 0 0 0 0 100 0 20
2020 Information management 82 8 0 10 0 0 0 90 10 10
2020 Information technology 75 21 2 0 3 0 0 95 3 40
2020 Other services to the public 56 44 0 0 0 0 0 100 0 10
2020 None of the above 62 25 14 0 0 0 0 86 0 25
2019 Client contact centre 86 9 0 0 0 4 0 100 0 15
2019 Communications or public affairs 70 26 0 0 4 0 0 96 4 25
2019 Legal services 64 23 9 2 2 0 0 87 4 45
2019 Administration and operations 61 32 7 1 0 0 0 93 1 125
2019 Human resources 73 16 7 0 4 0 0 89 4 25
2019 Financial management 67 21 8 4 0 0 0 88 4 25
2019 Information technology 67 18 9 0 3 3 0 88 3 30
2019 None of the above 37 40 17 3 3 0 0 77 6 25

Question 54. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 63 27 10 0 0 0 0 90 0 15
2024 Communications or public affairs 37 40 4 12 7 0 0 77 19 30
2024 Legal services 47 21 16 9 6 1 0 68 16 55
2024 Administration and operations 51 26 13 10 1 0 0 77 10 110
2024 Human resources 63 21 13 3 0 0 0 84 3 30
2024 Financial management 43 48 0 9 0 0 0 91 9 15
2024 Information technology 71 24 2 0 3 0 0 95 3 30
2024 Project management 21 49 23 7 0 0 0 70 7 10
2024 None of the above 25 36 18 0 20 0 0 62 20 15
2022 Client contact centre 59 34 7 0 0 0 0 93 0 25
2022 Communications or public affairs 70 18 10 0 3 0 0 87 3 35
2022 Legal services 57 26 10 4 3 0 0 83 7 65
2022 Administration and operations 68 19 5 4 4 1 0 87 8 165
2022 Human resources 76 20 2 2 0 0 0 96 2 40
2022 Financial management 36 36 13 8 7 0 0 72 16 20
2022 Information technology 78 20 0 2 0 0 0 98 2 50
2022 Project management 32 44 6 11 7 0 0 76 18 15
2022 Other services to the public 55 40 4 0 0 0 0 96 0 15
2022 None of the above 69 24 4 3 0 0 0 93 3 40
2020 Client contact centre 60 40 0 0 0 0 0 100 0 15
2020 Communications or public affairs 64 25 0 3 3 3 3 94 6 35
2020 Legal services 46 39 6 6 2 0 0 85 8 45
2020 Administration and operations 53 25 12 7 2 1 0 79 9 135
2020 Human resources 71 13 12 4 0 0 0 84 4 35
2020 Financial management 81 10 0 4 0 0 5 95 5 20
2020 Information management 82 8 10 0 0 0 0 90 0 10
2020 Information technology 67 18 10 2 3 0 0 85 5 40
2020 Other services to the public 37 39 14 0 0 10 0 85 0 10
2020 None of the above 46 20 10 8 4 8 4 74 14 25
2019 Client contact centre 68 24 0 0 4 4 0 95 5 15
2019 Communications or public affairs 44 37 11 4 4 0 0 82 7 25
2019 Legal services 44 32 17 2 2 2 0 78 4 45
2019 Administration and operations 48 31 11 6 2 2 0 81 8 125
2019 Human resources 70 20 0 7 4 0 0 89 11 25
2019 Financial management 46 12 25 8 8 0 0 58 16 25
2019 Information technology 55 15 15 6 3 6 0 74 10 30
2019 None of the above 42 23 14 12 6 3 0 67 18 25

Question 55. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 44 46 10 0 0 0 0 90 0 15
2024 Communications or public affairs 34 36 14 10 7 0 0 69 17 30
2024 Legal services 47 21 18 7 7 0 0 68 14 55
2024 Administration and operations 48 32 11 6 3 0 0 80 9 110
2024 Human resources 60 26 7 7 0 0 0 86 7 30
2024 Financial management 43 48 0 9 0 0 0 91 9 15
2024 Information technology 74 21 0 2 3 0 0 95 5 30
2024 Project management 21 46 16 16 0 0 0 68 16 10
2024 None of the above 20 36 18 6 20 0 0 56 26 15
2022 Client contact centre 46 50 4 0 0 0 0 96 0 25
2022 Communications or public affairs 64 17 17 3 0 0 0 81 3 35
2022 Legal services 57 27 12 1 3 0 0 83 4 65
2022 Administration and operations 68 20 4 5 2 0 0 89 7 165
2022 Human resources 79 13 6 2 0 0 0 92 2 40
2022 Financial management 36 35 22 0 7 0 0 71 7 20
2022 Information technology 77 20 1 0 2 0 0 97 2 50
2022 Project management 32 32 18 0 18 0 0 64 18 15
2022 Other services to the public 62 33 5 0 0 0 0 95 0 15
2022 None of the above 69 26 2 3 0 0 0 95 3 40
2020 Client contact centre 67 33 0 0 0 0 0 100 0 15
2020 Communications or public affairs 64 25 3 3 3 0 3 91 6 35
2020 Legal services 52 34 8 4 2 0 0 86 6 50
2020 Administration and operations 50 33 11 4 2 0 0 83 6 135
2020 Human resources 65 21 10 4 0 0 0 87 4 35
2020 Financial management 76 10 5 9 0 0 0 86 9 20
2020 Information management 73 10 18 0 0 0 0 82 0 10
2020 Information technology 64 23 10 0 3 0 0 87 3 40
2020 Other services to the public 37 63 0 0 0 0 0 100 0 10
2020 None of the above 41 32 10 4 9 0 4 77 13 25
2019 Client contact centre 77 14 0 9 0 0 0 91 9 15
2019 Communications or public affairs 44 30 4 19 4 0 0 74 22 25
2019 Legal services 42 33 14 7 2 2 0 77 9 45
2019 Administration and operations 46 32 15 4 3 0 0 78 7 125
2019 Human resources 66 23 4 4 4 0 0 89 7 25
2019 Financial management 42 25 21 8 4 0 0 67 12 25
2019 Information technology 49 27 15 3 3 3 0 78 6 30
2019 None of the above 42 26 11 15 6 0 0 68 21 25
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Mobility and Retention

Question 56. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 58 22 10 0 4 5 0 85 5 15
2024 Communications or public affairs 46 21 16 11 3 3 0 69 14 30
2024 Legal services 38 21 19 8 6 8 0 65 15 55
2024 Administration and operations 49 21 10 10 3 5 0 74 15 110
2024 Human resources 63 16 15 3 4 0 0 79 7 30
2024 Financial management 59 21 13 0 0 7 0 86 0 15
2024 Information technology 68 23 4 5 0 0 0 91 5 30
2024 Project management 21 49 7 23 0 0 0 70 23 10
2024 None of the above 20 26 19 15 20 0 0 46 35 15
2022 Client contact centre 47 37 11 0 0 5 0 88 0 25
2022 Communications or public affairs 46 37 11 0 3 3 0 86 3 35
2022 Legal services 49 25 10 6 3 7 0 79 10 65
2022 Administration and operations 62 19 7 8 4 1 0 81 12 165
2022 Human resources 58 22 17 2 0 0 0 81 2 40
2022 Financial management 31 15 39 8 7 0 0 46 16 20
2022 Information technology 67 18 11 3 0 0 0 85 3 50
2022 Project management 32 34 6 0 18 11 0 73 20 15
2022 Other services to the public 43 35 22 0 0 0 0 78 0 15
2022 None of the above 45 30 12 3 5 3 2 79 8 40
2020 Client contact centre 46 27 6 6 0 14 0 85 8 15
2020 Communications or public affairs 53 22 8 3 3 9 3 84 6 35
2020 Legal services 44 28 18 0 8 2 0 74 8 50
2020 Administration and operations 47 18 18 8 4 2 2 68 12 135
2020 Human resources 64 14 18 4 0 0 0 78 4 35
2020 Financial management 41 29 15 5 0 10 0 78 5 20
2020 Information management 45 10 36 0 10 0 0 54 10 10
2020 Information technology 57 20 15 2 5 0 0 77 8 40
2020 Other services to the public 37 10 33 0 0 10 11 59 0 10
2020 None of the above 38 26 20 0 13 4 0 67 13 25
2019 Client contact centre 72 13 10 4 0 0 0 86 4 15
2019 Communications or public affairs 37 26 7 4 26 0 0 63 30 25
2019 Legal services 39 19 24 7 9 2 0 60 16 45
2019 Administration and operations 33 23 22 11 6 6 0 60 17 125
2019 Human resources 53 16 23 4 4 0 0 69 7 25
2019 Financial management 46 4 16 17 12 4 0 52 30 25
2019 Information technology 46 15 24 6 3 6 0 64 10 30
2019 None of the above 34 17 29 6 9 6 0 54 16 25

Question 57_1. Do you intend to leave your current position in the next two years?

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic Yes
(%)		 No
(%)		 Unsure
(%)		 Total responses
2024 Client contact centre 27 14 59 15
2024 Communications or public affairs 31 45 24 30
2024 Legal services 34 38 27 55
2024 Administration and operations 37 29 34 110
2024 Human resources 26 42 32 30
2024 Financial management 44 44 11 15
2024 Information technology 7 72 21 30
2024 Project management 37 31 32 10
2024 None of the above 38 50 12 15
2022 Client contact centre 15 36 49 25
2022 Communications or public affairs 16 40 44 35
2022 Legal services 30 48 22 65
2022 Administration and operations 38 28 35 165
2022 Human resources 52 29 19 40
2022 Financial management 47 32 21 20
2022 Information technology 29 47 25 50
2022 Project management 31 23 45 15
2022 Other services to the public 19 48 33 15
2022 None of the above 25 32 43 40
2020 Client contact centre 32 33 34 15
2020 Communications or public affairs 20 38 41 40
2020 Legal services 8 44 48 50
2020 Administration and operations 28 36 36 135
2020 Human resources 17 48 36 35
2020 Financial management 39 16 46 20
2020 Information management 18 55 27 10
2020 Information technology 18 52 30 40
2020 Other services to the public 29 39 32 10
2020 None of the above 30 38 32 25
2019 Client contact centre 18 24 58 15
2019 Communications or public affairs 33 41 26 25
2019 Legal services 18 21 61 45
2019 Administration and operations 43 22 35 125
2019 Human resources 30 30 40 25
2019 Financial management 54 17 29 25
2019 Information technology 16 33 51 30
2019 None of the above 46 40 15 25

Question 57_2. Of those who indicated that they intend to leave their current position in the next two years: Please indicate your reason for leaving

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other reason
(%)		 Total responses
2024 Legal services 2 15 51 13 7 12 20
2024 Administration and operations 16 36 35 9 2 2 45
2022 Legal services 6 15 29 12 23 15 20
2022 Administration and operations 15 48 30 1 2 4 65
2022 Human resources 21 35 28 7 5 4 15
2022 Information technology 21 31 42 0 0 6 15
2020 Administration and operations 11 34 45 2 2 5 40
2019 Administration and operations 6 20 53 7 10 4 55
2019 Financial management 16 15 54 8 0 8 15
2019 None of the above 7 0 62 0 24 7 10
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment refers to any action, conduct or comment, including of a sexual nature, that can reasonably be expected to cause offence, humiliation or other physical or psychological injury or illness to an employee, including any prescribed action, conduct or comment.

Question 58. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past 12 months?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 15
2024 Legal services 17 83 55
2024 Administration and operations 7 93 110
2024 Financial management 0 100 15
2022 Legal services 9 91 65
2022 Administration and operations 3 97 165
2022 Other services to the public 0 100 15
2020 Legal services 11 89 50
2020 Administration and operations 7 93 135
2020 Other services to the public 0 100 10
2019 Administration and operations 6 94 125

Question 59a. From whom did you experience harassment on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 39 61 10

Question 59b. From whom did you experience harassment on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 64 36 10
2019 Administration and operations 47 53 10

Question 59d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 10
2020 Administration and operations 0 100 10
2019 Administration and operations 0 100 10

Question 59e. From whom did you experience harassment on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 10
2020 Administration and operations 0 100 10
2019 Administration and operations 0 100 10

Question 59f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10

Question 59g. From whom did you experience harassment on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10

Question 60d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 69 31 10

Question 60f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 62 38 10
2019 Administration and operations 56 44 10

Question 60h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 10
2020 Administration and operations 0 100 10
2019 Administration and operations 0 100 10

Question 60i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 10
2020 Administration and operations 0 100 10

Question 60j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10

Question 61a. What action(s) did you take to address the harassment you experienced? …I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 51 49 10
2019 Administration and operations 57 43 10

Question 61b. What action(s) did you take to address the harassment you experienced? …I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 51 49 10

Question 61c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 10
2019 Administration and operations 0 100 10

Question 61d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 10
2020 Administration and operations 0 100 10

Question 61e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10

Question 61f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10

Question 61g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 10

Question 61h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 10
2019 Administration and operations 0 100 10

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 10

Question 63. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 0 13 0 0 3 65 19 81 19 30
2024 Legal services 11 9 4 11 6 41 18 47 42 55
2024 Administration and operations 19 14 8 9 2 36 13 64 21 110
2024 Human resources 24 16 7 10 0 25 17 70 17 30
2024 Information technology 24 13 14 5 0 39 5 66 9 30
2024 Project management 0 0 31 24 0 45 0 0 44 10
2022 Client contact centre 22 0 8 0 3 40 26 65 10 25
2022 Communications or public affairs 14 8 8 15 0 38 17 49 33 30
2022 Administration and operations 25 15 8 3 0 38 12 80 5 165
2022 Human resources 15 18 17 0 0 36 14 66 0 40
2022 Information technology 25 10 12 0 2 31 21 72 3 50
2022 Project management 0 6 15 0 30 43 6 13 59 15
2022 Other services to the public 32 5 4 0 0 27 32 89 0 15
2020 Client contact centre 27 13 13 6 0 28 13 68 11 15
2020 Communications or public affairs 10 10 10 0 0 57 13 67 0 40
2020 Legal services 12 2 9 8 2 51 15 42 31 50
2020 Administration and operations 27 17 9 6 3 30 9 71 15 135
2020 Human resources 46 11 5 4 4 21 8 82 11 35
2020 Financial management 15 14 10 0 5 55 0 66 12 20
2020 Information management 40 9 11 0 0 30 11 82 0 10
2020 Information technology 40 13 10 0 3 22 12 81 4 40
2020 Other services to the public 19 9 10 0 0 23 39 74 0 10
2020 None of the above 13 16 14 8 4 28 16 53 22 25
2019 Client contact centre 42 31 5 0 0 22 0 94 0 15
2019 Communications or public affairs 11 4 0 0 4 52 30 80 20 25
2019 Legal services 6 8 8 0 6 60 11 50 22 45
2019 Administration and operations 16 16 17 3 1 32 15 61 7 125
2019 Human resources 33 10 7 0 11 30 10 71 18 25
2019 Financial management 17 4 17 8 0 42 12 45 18 25
2019 Information technology 24 3 15 3 3 33 18 56 13 30
2019 None of the above 31 14 9 17 3 23 3 61 27 25

Question 64. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Legal services 22 16 22 7 5 28 0 52 17 55
2024 Administration and operations 47 18 14 6 2 12 1 75 9 110
2024 Human resources 28 35 10 12 0 11 4 74 14 30
2024 Information technology 32 44 7 0 0 16 0 91 0 30
2022 Client contact centre 47 31 0 0 3 12 6 96 4 25
2022 Communications or public affairs 30 29 15 12 0 14 0 69 14 35
2022 Legal services 27 36 12 6 2 14 3 76 9 65
2022 Administration and operations 45 28 9 1 1 13 2 87 2 165
2022 Human resources 47 30 9 0 0 14 0 90 0 40
2022 Financial management 32 25 17 0 0 15 11 77 0 20
2022 Information technology 51 25 10 0 2 10 2 87 2 50
2022 Other services to the public 46 12 4 0 0 38 0 93 0 15
2022 None of the above 17 50 4 2 3 24 0 89 6 40
2020 Client contact centre 41 20 20 0 0 13 6 75 0 15
2020 Communications or public affairs 33 28 10 3 0 21 5 83 3 40
2020 Legal services 36 30 14 6 5 10 0 73 12 50
2020 Administration and operations 45 22 15 4 2 11 1 76 7 135
2020 Human resources 67 9 8 8 0 8 0 83 8 35
2020 Financial management 35 45 10 0 0 10 0 89 0 20
2020 Information management 73 10 0 0 0 17 0 100 0 10
2020 Information technology 62 10 12 0 3 12 0 83 3 40
2020 Other services to the public 19 41 10 0 0 10 20 86 0 10
2020 None of the above 25 24 22 4 4 16 4 62 11 25
2019 Client contact centre 51 35 10 0 0 4 0 90 0 15
2019 Communications or public affairs 41 22 4 0 4 30 0 89 5 25
2019 Legal services 17 26 17 0 9 30 2 63 13 45
2019 Administration and operations 30 32 19 3 1 12 2 73 5 125
2019 Human resources 60 26 3 0 11 0 0 86 11 25
2019 Financial management 33 25 12 4 4 21 0 74 11 25
2019 Information technology 33 21 9 3 3 24 6 78 9 30
2019 None of the above 40 14 21 8 3 14 0 63 13 25
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Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. 

Question 65. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 11 89 50
2024 Administration and operations 9 91 110
2022 Administration and operations 4 96 165
2022 Other services to the public 0 100 15
2022 None of the above 0 100 40
2020 Client contact centre 0 100 15
2020 Communications or public affairs 0 100 40
2020 Administration and operations 5 95 135
2020 Information management 0 100 10
2020 Other services to the public 0 100 10
2019 Client contact centre 0 100 15
2019 Administration and operations 5 95 125
2019 None of the above 0 100 25

Question 66b. From whom did you experience discrimination on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 74 26 10

Question 66c. From whom did you experience discrimination on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10

Question 66d. From whom did you experience discrimination on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10

Question 66f. From whom did you experience discrimination on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10

Question 68c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10

Question 68e. What action(s) did you take to address the discrimination you experienced? …I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10

Question 68f. What action(s) did you take to address the discrimination you experienced? …I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10

Question 68g. What action(s) did you take to address the discrimination you experienced? …I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10

Question 68h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10

Question 68i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 60 40 10

Question 69a. Why did you not file a grievance or formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10

Question 69d. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10

Question 69f. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10

Question 69g. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10

Question 69m. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10

Question 69n. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 59 41 10

Question 70. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 0 10 0 7 3 62 18 48 52 30
2024 Legal services 12 2 9 4 6 59 9 42 31 50
2024 Administration and operations 16 14 11 4 5 39 11 60 17 110
2024 Human resources 24 21 10 7 0 29 9 73 11 30
2024 Information technology 24 20 12 0 3 31 10 75 4 30
2024 Project management 0 7 48 0 0 45 0 13 0 10
2024 None of the above 0 11 25 6 0 28 30 26 14 15
2022 Client contact centre 38 8 4 0 0 37 13 93 0 25
2022 Communications or public affairs 14 8 2 5 0 62 8 74 17 35
2022 Legal services 13 7 7 2 3 51 17 61 16 65
2022 Administration and operations 31 13 7 0 2 36 10 83 4 165
2022 Human resources 24 17 17 0 0 38 4 70 0 40
2022 Information technology 33 18 6 0 2 32 9 86 3 50
2022 Project management 0 6 26 0 19 49 0 13 37 15
2022 Other services to the public 32 5 9 0 0 29 26 80 0 15
2020 Client contact centre 27 13 0 0 0 27 33 100 0 15
2020 Communications or public affairs 10 18 5 0 0 59 8 85 0 40
2020 Legal services 8 7 13 0 2 57 13 49 8 50
2020 Administration and operations 29 17 13 3 2 32 5 73 7 135
2020 Human resources 43 6 14 8 0 24 6 69 11 35
2020 Financial management 15 14 20 0 0 50 0 59 0 20
2020 Information management 37 18 0 0 0 27 18 100 0 10
2020 Information technology 40 7 13 0 3 27 10 75 4 40
2020 Other services to the public 28 0 10 0 0 23 39 74 0 10
2020 None of the above 14 17 13 12 0 28 16 55 22 25
2019 Client contact centre 42 31 5 0 0 22 0 94 0 15
2019 Communications or public affairs 15 4 0 0 4 56 22 83 17 25
2019 Legal services 9 4 8 0 4 60 15 51 17 45
2019 Administration and operations 17 18 20 3 0 27 15 60 5 125
2019 Human resources 43 17 14 0 4 13 10 77 5 25
2019 Financial management 17 8 17 0 8 46 4 50 17 25
2019 Information technology 30 3 12 0 3 33 18 68 6 30
2019 None of the above 40 0 14 6 3 34 3 63 14 25

Question 71. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 51 4 0 0 5 0 95 0 15
2024 Legal services 28 25 13 3 6 25 0 71 12 50
2024 Administration and operations 42 24 13 5 4 9 2 74 10 110
2024 Human resources 29 39 10 12 0 8 2 76 13 30
2024 Information technology 37 49 3 0 3 9 0 94 3 30
2022 Client contact centre 59 21 0 4 0 16 0 96 4 25
2022 Communications or public affairs 37 28 5 2 0 28 0 89 3 35
2022 Legal services 32 31 8 3 3 20 3 82 8 65
2022 Administration and operations 49 27 6 2 1 13 3 89 4 165
2022 Human resources 52 28 8 0 0 12 0 91 0 40
2022 Financial management 26 36 10 0 7 14 7 78 9 20
2022 Information technology 56 24 4 0 2 12 2 93 2 50
2022 Project management 0 34 45 0 13 7 0 37 14 15
2022 Other services to the public 38 12 10 0 0 40 0 83 0 15
2022 None of the above 29 22 11 2 3 33 0 76 7 40
2020 Client contact centre 41 33 6 0 0 13 6 92 0 15
2020 Communications or public affairs 31 36 10 0 0 23 0 87 0 40
2020 Legal services 33 28 17 0 5 17 0 74 5 50
2020 Administration and operations 45 21 18 4 1 9 2 74 5 135
2020 Human resources 66 9 18 4 0 3 0 78 4 35
2020 Financial management 50 24 15 0 0 10 0 83 0 20
2020 Information management 74 0 0 0 0 17 8 100 0 10
2020 Information technology 60 10 15 0 3 12 0 80 3 40
2020 Other services to the public 28 19 23 0 0 19 11 67 0 10
2020 None of the above 29 25 13 4 0 24 4 76 6 25
2019 Client contact centre 51 31 10 4 0 4 0 85 5 15
2019 Communications or public affairs 33 15 15 0 0 37 0 76 0 25
2019 Legal services 15 28 15 4 2 32 4 67 10 45
2019 Administration and operations 32 24 25 2 0 11 6 68 2 125
2019 Human resources 62 24 11 0 4 0 0 85 4 25
2019 Financial management 41 17 16 0 8 17 0 70 10 25
2019 Information technology 48 18 12 0 3 15 3 81 4 30
2019 None of the above 42 14 18 6 0 20 0 71 7 25
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Stress and Well-Being

Question 73a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 63 11 10 0 0 4 11 75 25 15
2024 Communications or public affairs 52 23 15 4 0 0 6 55 45 30
2024 Legal services 48 28 15 3 4 1 0 48 52 55
2024 Administration and operations 56 20 10 6 2 1 4 59 41 110
2024 Human resources 66 22 7 3 2 0 0 66 34 30
2024 Financial management 64 26 10 0 0 0 0 64 36 10
2024 Information technology 67 21 3 7 3 0 0 67 33 30
2024 Project management 67 17 0 0 9 7 0 72 28 10
2024 None of the above 55 24 17 0 4 0 0 55 45 15
2022 Client contact centre 56 36 4 0 0 0 4 20
2022 Communications or public affairs 65 27 6 2 0 0 0 35
2022 Legal services 51 31 12 2 1 0 2 65
2022 Administration and operations 55 19 14 4 5 0 3 165
2022 Human resources 57 18 16 2 2 0 4 40
2022 Financial management 36 45 11 0 0 0 7 20
2022 Information technology 68 13 6 8 5 0 0 50
2022 Project management 38 36 13 0 13 0 0 15
2022 Other services to the public 52 17 13 13 5 0 0 15
2022 None of the above 58 22 5 5 4 0 6 40
2020 Client contact centre 41 13 13 20 13 0 0 15
2020 Communications or public affairs 46 36 10 3 3 0 2 40
2020 Legal services 45 33 13 6 2 0 0 45
2020 Administration and operations 48 27 16 4 2 1 1 135
2020 Human resources 50 25 22 3 0 0 0 35
2020 Financial management 60 5 15 15 5 0 0 20
2020 Information management 45 8 28 19 0 0 0 10
2020 Information technology 43 31 20 3 3 0 0 40
2020 Other services to the public 47 23 20 10 0 0 0 10
2020 None of the above 70 18 8 4 0 0 0 25
2019 Client contact centre 54 37 0 10 0 0 0 15
2019 Communications or public affairs 37 37 15 4 7 0 0 25
2019 Legal services 36 36 15 7 6 0 0 45
2019 Administration and operations 51 30 8 4 6 0 2 125
2019 Human resources 57 19 7 14 4 0 0 25
2019 Financial management 38 17 33 8 4 0 0 25
2019 Information technology 51 21 22 0 3 3 0 30
2019 None of the above 48 23 9 11 9 0 0 25

Question 73b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 32 26 5 4 0 5 29 71 15
2024 Communications or public affairs 19 23 36 16 6 0 0 19 81 30
2024 Legal services 11 28 27 23 11 0 0 11 89 55
2024 Administration and operations 20 21 28 11 19 0 2 21 79 110
2024 Human resources 16 26 25 13 21 0 0 16 84 30
2024 Financial management 26 31 35 8 0 0 0 26 74 10
2024 Information technology 34 28 26 6 7 0 0 34 66 30
2024 Project management 39 7 17 7 31 0 0 39 61 10
2024 None of the above 0 35 30 20 15 0 0 0 100 15
2022 Client contact centre 22 23 36 12 7 0 0 25
2022 Communications or public affairs 19 47 11 8 15 0 0 35
2022 Legal services 15 33 24 22 6 0 0 65
2022 Administration and operations 25 28 20 13 13 0 1 165
2022 Human resources 24 25 37 9 5 0 0 40
2022 Financial management 0 18 24 48 3 0 7 20
2022 Information technology 34 27 15 17 7 0 0 50
2022 Project management 17 13 53 7 11 0 0 15
2022 Other services to the public 26 35 21 18 0 0 0 15
2022 None of the above 24 37 17 15 7 0 0 40
2020 Client contact centre 14 46 27 14 0 0 0 15
2020 Communications or public affairs 28 23 26 10 10 0 2 40
2020 Legal services 15 15 28 23 20 0 0 50
2020 Administration and operations 21 29 23 16 10 0 0 135
2020 Human resources 16 36 28 14 7 0 0 35
2020 Financial management 15 35 15 24 10 0 0 20
2020 Information management 17 46 18 10 10 0 0 10
2020 Information technology 25 22 31 12 10 0 0 40
2020 Other services to the public 10 51 19 20 0 0 0 10
2020 None of the above 39 17 18 14 13 0 0 25
2019 Client contact centre 48 37 5 10 0 0 0 15
2019 Communications or public affairs 37 37 22 4 0 0 0 25
2019 Legal services 20 28 26 17 9 0 0 45
2019 Administration and operations 30 39 19 8 3 0 2 125
2019 Human resources 30 20 43 3 3 0 0 25
2019 Financial management 17 25 37 4 16 0 0 25
2019 Information technology 30 18 27 9 12 3 0 30
2019 None of the above 48 23 9 12 9 0 0 25

Question 73c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 24 52 13 0 5 0 5 26 74 15
2024 Communications or public affairs 25 30 33 4 6 0 3 25 75 30
2024 Legal services 22 25 35 13 4 0 1 22 78 55
2024 Administration and operations 32 21 20 16 5 1 4 34 66 110
2024 Human resources 37 27 24 7 4 0 0 37 63 30
2024 Financial management 30 35 35 0 0 0 0 30 70 10
2024 Information technology 43 28 18 4 3 0 4 45 55 30
2024 Project management 48 14 17 7 15 0 0 48 52 10
2024 None of the above 10 25 10 35 20 0 0 10 90 15
2022 Client contact centre 39 38 17 0 0 6 0 20
2022 Communications or public affairs 43 28 12 11 3 0 3 35
2022 Legal services 37 26 24 14 0 0 0 65
2022 Administration and operations 43 28 13 8 6 0 2 165
2022 Human resources 39 38 21 3 0 0 0 40
2022 Financial management 15 34 23 28 0 0 0 20
2022 Information technology 51 31 9 7 2 0 0 50
2022 Project management 17 46 24 14 0 0 0 15
2022 Other services to the public 39 45 12 5 0 0 0 15
2022 None of the above 38 46 10 6 0 0 0 40
2020 Client contact centre 20 52 28 0 0 0 0 15
2020 Communications or public affairs 46 10 31 8 0 3 2 40
2020 Legal services 20 35 25 11 8 0 0 50
2020 Administration and operations 38 34 10 11 6 0 1 135
2020 Human resources 40 36 11 9 4 0 0 35
2020 Financial management 21 46 18 10 5 0 0 20
2020 Information management 53 28 19 0 0 0 0 10
2020 Information technology 47 24 21 5 3 0 0 40
2020 Other services to the public 19 41 19 11 0 10 0 10
2020 None of the above 33 26 16 9 8 0 8 25
2019 Client contact centre 38 47 10 4 0 0 0 15
2019 Communications or public affairs 52 33 11 4 0 0 0 25
2019 Legal services 30 26 34 9 2 0 0 45
2019 Administration and operations 56 25 11 3 2 1 2 125
2019 Human resources 37 33 20 3 7 0 0 25
2019 Financial management 25 29 16 16 12 0 0 25
2019 Information technology 43 28 16 6 3 3 0 30
2019 None of the above 46 26 6 12 6 0 3 25

Question 73d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 13 33 24 15 10 0 5 13 87 15
2024 Communications or public affairs 16 25 31 16 12 0 0 16 84 30
2024 Legal services 19 26 20 28 7 0 0 19 81 55
2024 Administration and operations 25 16 21 14 20 1 3 26 74 110
2024 Human resources 32 12 35 6 12 0 3 33 67 30
2024 Financial management 30 32 18 9 0 0 11 34 66 10
2024 Information technology 29 29 35 0 7 0 0 29 71 30
2024 Project management 14 7 54 8 16 0 0 14 86 10
2024 None of the above 5 5 26 33 26 4 0 6 94 15
2022 Client contact centre 23 21 37 12 7 0 0 20
2022 Communications or public affairs 34 33 11 8 9 0 5 35
2022 Legal services 32 14 30 17 4 2 0 65
2022 Administration and operations 29 25 16 15 13 0 2 165
2022 Human resources 37 26 15 16 5 0 0 35
2022 Financial management 14 27 27 17 8 7 0 20
2022 Information technology 35 24 18 13 9 2 0 50
2022 Project management 11 38 18 15 11 0 6 15
2022 Other services to the public 28 32 29 5 6 0 0 15
2022 None of the above 28 24 23 20 5 0 0 40
2020 Client contact centre 34 20 32 0 14 0 0 15
2020 Communications or public affairs 41 20 23 8 5 0 2 40
2020 Legal services 20 37 17 13 13 0 0 50
2020 Administration and operations 29 23 22 12 12 1 1 135
2020 Human resources 35 26 18 14 7 0 0 35
2020 Financial management 16 40 20 10 9 0 5 20
2020 Information management 26 45 10 10 10 0 0 10
2020 Information technology 39 29 17 10 5 0 0 40
2020 Other services to the public 19 23 18 30 0 10 0 10
2020 None of the above 30 23 26 4 13 0 4 25
2019 Client contact centre 31 55 5 9 0 0 0 15
2019 Communications or public affairs 45 26 18 11 0 0 0 25
2019 Legal services 34 23 28 9 7 0 0 45
2019 Administration and operations 36 25 24 9 4 1 2 125
2019 Human resources 47 17 23 10 3 0 0 25
2019 Financial management 13 17 21 37 12 0 0 25
2019 Information technology 18 33 15 18 12 3 0 30
2019 None of the above 53 14 9 6 18 0 0 25

Question 73e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 69 6 15 5 0 0 5 73 27 15
2024 Communications or public affairs 63 25 7 3 0 0 3 65 35 25
2024 Legal services 25 32 25 8 6 0 3 26 74 55
2024 Administration and operations 43 27 10 6 9 0 6 46 54 110
2024 Human resources 54 17 14 0 12 0 3 55 45 30
2024 Financial management 22 40 9 17 0 0 11 25 75 10
2024 Information technology 58 30 8 4 0 0 0 58 42 30
2024 Project management 63 15 13 9 0 0 0 63 37 10
2024 None of the above 39 31 6 20 0 0 4 41 59 15
2022 Client contact centre 45 35 11 9 0 0 0 25
2022 Communications or public affairs 66 14 12 3 0 0 5 35
2022 Legal services 37 25 25 9 2 0 2 65
2022 Administration and operations 57 18 8 6 7 0 5 165
2022 Human resources 51 20 16 7 0 0 6 40
2022 Financial management 19 32 11 31 0 0 7 20
2022 Information technology 68 16 13 1 0 0 1 50
2022 Project management 11 40 36 0 0 0 13 15
2022 Other services to the public 61 21 6 12 0 0 0 15
2022 None of the above 43 38 13 5 0 0 0 40
2020 Client contact centre 66 14 13 7 0 0 0 15
2020 Communications or public affairs 51 28 10 3 3 0 5 40
2020 Legal services 26 35 20 8 11 0 0 50
2020 Administration and operations 52 23 11 5 8 0 1 135
2020 Human resources 54 29 8 3 7 0 0 35
2020 Financial management 37 27 14 11 5 0 6 20
2020 Information management 62 19 0 10 0 0 10 10
2020 Information technology 55 28 5 5 5 0 2 40
2020 Other services to the public 38 32 10 11 0 10 0 10
2020 None of the above 53 14 9 12 8 0 4 25
2019 Client contact centre 65 5 26 0 0 0 4 15
2019 Communications or public affairs 70 22 4 0 0 0 4 25
2019 Legal services 38 32 21 4 4 0 0 45
2019 Administration and operations 69 8 7 2 1 3 12 125
2019 Human resources 70 16 7 3 4 0 0 25
2019 Financial management 55 12 25 4 0 0 4 25
2019 Information technology 48 40 6 0 0 3 3 30
2019 None of the above 60 12 3 6 6 0 14 25

Question 73f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 13 15 6 11 0 5 53 47 15
2024 Communications or public affairs 28 19 22 14 17 0 0 28 72 30
2024 Legal services 21 20 36 11 12 0 0 21 79 55
2024 Administration and operations 26 24 16 17 16 0 2 26 74 110
2024 Human resources 30 54 8 3 5 0 0 30 70 30
2024 Financial management 30 45 25 0 0 0 0 30 70 10
2024 Information technology 58 25 10 5 2 0 0 58 42 30
2024 Project management 14 16 17 7 46 0 0 14 86 10
2024 None of the above 16 9 19 36 20 0 0 16 84 15
2022 Client contact centre 52 24 24 0 0 0 0 25
2022 Communications or public affairs 56 19 8 18 0 0 0 35
2022 Legal services 37 31 15 16 1 0 0 65
2022 Administration and operations 43 25 17 7 6 0 1 165
2022 Human resources 50 29 14 5 3 0 0 40
2022 Financial management 43 7 22 21 0 7 0 20
2022 Information technology 59 27 9 5 0 0 0 50
2022 Project management 23 38 14 18 6 0 0 15
2022 Other services to the public 38 29 15 18 0 0 0 15
2022 None of the above 35 38 26 2 0 0 0 40
2020 Client contact centre 40 33 20 6 0 0 0 15
2020 Communications or public affairs 44 28 18 3 5 0 2 40
2020 Legal services 21 31 22 15 12 0 0 45
2020 Administration and operations 36 25 16 13 10 0 1 135
2020 Human resources 38 41 14 4 3 0 0 35
2020 Financial management 20 25 40 10 5 0 0 20
2020 Information management 35 46 19 0 0 0 0 10
2020 Information technology 47 22 17 8 5 0 0 40
2020 Other services to the public 37 23 19 20 0 0 0 10
2020 None of the above 42 37 8 4 8 0 0 25
2019 Client contact centre 64 0 31 0 5 0 0 15
2019 Communications or public affairs 63 30 7 0 0 0 0 25
2019 Legal services 32 24 23 11 9 2 0 45
2019 Administration and operations 43 28 13 6 5 0 5 125
2019 Human resources 63 23 3 7 4 0 0 25
2019 Financial management 38 33 21 8 0 0 0 25
2019 Information technology 54 30 6 3 3 3 0 30
2019 None of the above 56 15 15 6 6 0 3 25

Question 73g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 43 35 12 5 0 0 5 45 55 15
2024 Communications or public affairs 26 37 21 10 7 0 0 26 74 30
2024 Legal services 34 26 11 17 8 3 1 35 65 50
2024 Administration and operations 38 27 19 8 4 1 4 40 60 110
2024 Human resources 34 29 20 6 9 0 3 35 65 30
2024 Financial management 53 16 31 0 0 0 0 53 47 10
2024 Information technology 59 28 5 3 2 3 0 61 39 30
2024 Project management 7 48 28 17 0 0 0 7 93 10
2024 None of the above 45 10 26 0 15 4 0 47 53 15
2022 Client contact centre 45 37 12 7 0 0 0 25
2022 Communications or public affairs 58 26 10 5 0 0 0 35
2022 Legal services 50 30 10 8 1 1 0 65
2022 Administration and operations 55 23 15 2 2 2 2 165
2022 Human resources 50 35 13 2 0 0 0 40
2022 Financial management 32 7 25 26 3 0 7 20
2022 Information technology 56 32 7 2 2 2 0 50
2022 Project management 36 46 6 6 6 0 0 15
2022 Other services to the public 44 46 5 5 0 0 0 15
2022 None of the above 44 44 9 2 0 0 2 40
2020 Client contact centre 33 34 13 13 0 6 0 15
2020 Communications or public affairs 57 26 15 0 0 2 0 40
2020 Legal services 52 18 21 7 0 2 0 50
2020 Administration and operations 46 28 18 2 2 1 2 135
2020 Human resources 44 39 10 4 4 0 0 35
2020 Financial management 36 34 20 4 0 0 5 20
2020 Information management 43 28 29 0 0 0 0 10
2020 Information technology 49 20 19 5 3 0 3 40
2020 Other services to the public 58 10 19 14 0 0 0 10
2020 None of the above 37 32 13 14 0 0 4 25
2019 Client contact centre 72 18 5 0 4 0 0 15
2019 Communications or public affairs 41 26 30 4 0 0 0 25
2019 Legal services 32 32 23 9 2 0 2 45
2019 Administration and operations 41 35 15 2 0 2 5 125
2019 Human resources 57 25 15 0 4 0 0 25
2019 Financial management 25 25 29 13 8 0 0 25
2019 Information technology 36 27 30 0 3 3 0 30
2019 None of the above 46 17 25 6 6 0 0 25

Question 73h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 31 24 30 5 9 0 0 31 69 15
2024 Communications or public affairs 22 42 19 9 8 0 0 22 78 30
2024 Legal services 26 40 20 4 7 0 4 27 73 55
2024 Administration and operations 29 23 19 16 11 0 2 30 70 110
2024 Human resources 32 35 14 8 9 0 3 32 68 30
2024 Financial management 20 14 41 26 0 0 0 20 80 10
2024 Information technology 48 17 20 12 3 0 0 48 52 30
2024 Project management 38 0 53 0 9 0 0 38 62 10
2024 None of the above 21 48 0 6 25 0 0 21 79 15
2022 Client contact centre 44 32 16 3 3 0 0 25
2022 Communications or public affairs 40 32 19 8 0 0 0 35
2022 Legal services 42 29 15 11 3 0 0 65
2022 Administration and operations 46 28 12 8 5 0 1 165
2022 Human resources 44 35 19 0 2 0 0 35
2022 Financial management 22 27 23 17 10 0 0 20
2022 Information technology 47 33 9 6 6 0 0 50
2022 Project management 34 32 28 6 0 0 0 15
2022 Other services to the public 51 23 21 0 5 0 0 15
2022 None of the above 51 31 15 3 0 0 0 40
2020 Client contact centre 20 40 26 0 7 6 0 15
2020 Communications or public affairs 41 31 15 8 0 2 3 40
2020 Legal services 35 33 22 7 4 0 0 50
2020 Administration and operations 40 32 13 11 4 0 1 135
2020 Human resources 35 50 6 10 0 0 0 35
2020 Financial management 22 21 42 15 0 0 0 20
2020 Information management 43 28 19 10 0 0 0 10
2020 Information technology 33 28 30 2 7 0 0 40
2020 Other services to the public 37 44 10 10 0 0 0 10
2020 None of the above 25 46 12 8 4 0 4 25
2019 Client contact centre 48 47 0 5 0 0 0 15
2019 Communications or public affairs 30 45 22 4 0 0 0 25
2019 Legal services 32 40 15 7 7 0 0 45
2019 Administration and operations 44 32 8 10 1 0 4 125
2019 Human resources 48 38 7 4 4 0 0 25
2019 Financial management 26 25 17 12 21 0 0 25
2019 Information technology 36 28 12 12 9 3 0 30
2019 None of the above 54 20 6 11 9 0 0 25

Question 73i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 35 12 5 4 0 5 41 59 15
2024 Communications or public affairs 42 28 14 9 8 0 0 42 58 30
2024 Legal services 50 22 11 8 6 0 4 52 48 50
2024 Administration and operations 39 34 10 8 7 0 2 40 60 110
2024 Human resources 39 27 12 11 11 0 0 39 61 30
2024 Financial management 22 25 23 17 9 0 4 23 77 10
2024 Information technology 47 21 25 4 3 0 0 47 53 30
2024 Project management 14 41 21 15 9 0 0 14 86 10
2024 None of the above 39 32 6 0 24 0 0 39 61 15
2022 Client contact centre 48 32 12 8 0 0 0 25
2022 Communications or public affairs 47 27 18 5 3 0 0 35
2022 Legal services 51 37 5 5 3 0 0 65
2022 Administration and operations 61 25 9 2 2 0 1 165
2022 Human resources 72 16 6 4 3 0 0 40
2022 Financial management 19 24 28 18 10 0 0 20
2022 Information technology 57 23 9 9 2 0 0 50
2022 Project management 36 31 26 6 0 0 0 15
2022 Other services to the public 55 28 13 5 0 0 0 15
2022 None of the above 64 27 5 2 0 3 0 40
2020 Client contact centre 20 40 19 6 7 6 0 15
2020 Communications or public affairs 49 31 8 8 0 2 3 40
2020 Legal services 51 28 12 8 0 0 0 50
2020 Administration and operations 51 23 10 10 4 0 1 135
2020 Human resources 59 19 17 6 0 0 0 35
2020 Financial management 30 30 40 0 0 0 0 20
2020 Information management 35 56 10 0 0 0 0 10
2020 Information technology 47 35 12 0 3 0 3 40
2020 Other services to the public 58 23 10 10 0 0 0 10
2020 None of the above 33 42 12 9 0 0 4 25
2019 Client contact centre 57 33 5 0 5 0 0 15
2019 Communications or public affairs 30 41 4 7 15 0 4 25
2019 Legal services 27 47 15 4 4 0 2 45
2019 Administration and operations 54 23 7 8 3 1 4 125
2019 Human resources 48 34 11 4 4 0 0 25
2019 Financial management 25 29 8 25 12 0 0 25
2019 Information technology 45 24 15 9 3 3 0 30
2019 None of the above 43 25 12 8 9 0 3 25

Question 73j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 25 15 0 4 0 5 53 47 15
2024 Communications or public affairs 40 28 25 3 4 0 0 40 60 30
2024 Legal services 60 21 8 5 6 0 0 60 40 55
2024 Administration and operations 43 30 12 6 8 0 1 44 56 110
2024 Human resources 42 34 10 0 12 2 0 43 57 30
2024 Financial management 47 17 26 0 9 0 0 47 53 10
2024 Information technology 60 33 5 3 0 0 0 60 40 30
2024 Project management 38 24 15 17 7 0 0 38 62 10
2024 None of the above 59 11 15 0 15 0 0 59 41 15
2022 Client contact centre 59 20 13 4 3 0 0 25
2022 Communications or public affairs 61 22 12 6 0 0 0 35
2022 Legal services 60 20 10 4 7 0 0 65
2022 Administration and operations 63 25 6 2 2 1 1 165
2022 Human resources 59 23 14 2 3 0 0 40
2022 Financial management 20 31 19 14 10 0 6 20
2022 Information technology 67 23 8 0 2 0 0 50
2022 Project management 54 34 0 6 6 0 0 15
2022 Other services to the public 48 36 9 7 0 0 0 15
2022 None of the above 64 20 5 0 4 2 5 40
2020 Client contact centre 47 33 6 6 0 6 0 15
2020 Communications or public affairs 59 23 10 3 0 2 3 40
2020 Legal services 63 18 13 0 4 0 2 50
2020 Administration and operations 61 23 10 4 1 0 1 135
2020 Human resources 61 19 9 7 4 0 0 35
2020 Financial management 61 19 5 5 10 0 0 20
2020 Information management 72 18 0 10 0 0 0 10
2020 Information technology 59 31 5 0 3 3 0 40
2020 Other services to the public 58 0 33 10 0 0 0 10
2020 None of the above 49 26 9 8 4 0 4 25
2019 Client contact centre 81 5 9 5 0 0 0 15
2019 Communications or public affairs 67 26 7 0 0 0 0 25
2019 Legal services 38 36 17 5 4 0 0 45
2019 Administration and operations 52 20 13 6 3 1 5 125
2019 Human resources 68 14 4 11 4 0 0 25
2019 Financial management 50 16 8 17 8 0 0 25
2019 Information technology 58 27 9 0 3 3 0 30
2019 None of the above 49 17 20 3 6 0 6 25

Question 73k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 59 16 9 11 0 0 5 62 38 15
2024 Communications or public affairs 53 24 17 6 0 0 0 53 47 30
2024 Legal services 55 24 15 2 3 0 1 55 45 55
2024 Administration and operations 58 26 6 4 4 0 2 59 41 110
2024 Human resources 68 17 9 0 5 0 0 68 32 30
2024 Financial management 46 32 8 14 0 0 0 46 54 10
2024 Information technology 61 30 9 0 0 0 0 61 39 30
2024 Project management 30 46 24 0 0 0 0 30 70 10
2024 None of the above 55 24 6 0 0 0 15 65 35 15
2022 Client contact centre 62 33 0 0 4 0 0 25
2022 Communications or public affairs 64 31 5 0 0 0 0 35
2022 Legal services 56 23 11 7 3 0 0 65
2022 Administration and operations 63 23 7 5 1 0 1 165
2022 Human resources 65 14 15 2 5 0 0 40
2022 Financial management 36 36 11 8 2 0 6 20
2022 Information technology 73 19 2 0 3 3 0 50
2022 Project management 79 15 0 0 0 0 6 15
2022 Other services to the public 65 35 0 0 0 0 0 15
2022 None of the above 64 20 9 4 3 0 0 40
2020 Client contact centre 34 41 19 0 6 0 0 15
2020 Communications or public affairs 26 46 20 3 3 2 0 40
2020 Legal services 22 43 19 14 2 0 0 50
2020 Administration and operations 31 29 23 10 7 0 1 135
2020 Human resources 32 34 24 9 0 0 0 35
2020 Financial management 10 50 15 5 21 0 0 20
2020 Information management 18 54 10 18 0 0 0 10
2020 Information technology 40 38 13 5 2 3 0 40
2020 Other services to the public 30 28 19 14 10 0 0 10
2020 None of the above 34 36 12 10 4 0 4 25

Question 73l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 45 30 9 15 0 0 0 45 55 15
2024 Communications or public affairs 38 44 18 0 0 0 0 38 62 30
2024 Legal services 42 32 15 4 7 0 1 42 58 55
2024 Administration and operations 44 27 11 8 8 0 2 45 55 110
2024 Human resources 47 14 20 4 15 0 0 47 53 30
2024 Financial management 31 49 9 0 0 0 11 35 65 10
2024 Information technology 42 30 23 0 5 0 0 42 58 30
2024 Project management 45 15 25 9 7 0 0 45 55 10
2024 None of the above 40 26 29 0 5 0 0 40 60 15
2022 Client contact centre 43 33 18 3 4 0 0 20
2022 Communications or public affairs 51 35 8 6 0 0 0 35
2022 Legal services 54 24 15 7 0 0 0 65
2022 Administration and operations 49 28 14 6 1 1 1 165
2022 Human resources 51 29 10 2 8 0 0 40
2022 Financial management 26 23 30 14 8 0 0 20
2022 Information technology 59 28 3 9 2 0 0 50
2022 Project management 48 52 0 0 0 0 0 15
2022 Other services to the public 50 15 35 0 0 0 0 15
2022 None of the above 38 39 18 2 3 0 0 40
2020 Client contact centre 20 47 13 13 7 0 0 15
2020 Communications or public affairs 38 31 18 8 0 2 3 40
2020 Legal services 45 34 17 2 2 0 0 50
2020 Administration and operations 37 37 14 7 4 0 1 135
2020 Human resources 49 23 10 15 4 0 0 35
2020 Financial management 36 39 10 14 0 0 0 20
2020 Information management 36 36 18 0 10 0 0 10
2020 Information technology 60 22 10 5 3 0 0 40
2020 Other services to the public 20 51 10 19 0 0 0 10
2020 None of the above 51 15 26 8 0 0 0 25
2019 Client contact centre 86 5 5 4 0 0 0 15
2019 Communications or public affairs 52 26 22 0 0 0 0 25
2019 Legal services 52 30 9 4 4 0 0 45
2019 Administration and operations 51 26 8 5 5 0 4 125
2019 Human resources 59 21 10 4 7 0 0 25
2019 Financial management 33 34 29 4 0 0 0 25
2019 Information technology 50 35 6 3 3 3 0 30
2019 None of the above 68 17 6 0 3 3 3 25

Question 73m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 62 12 0 15 6 0 5 66 34 15
2024 Communications or public affairs 19 26 6 15 22 0 13 22 78 30
2024 Legal services 44 21 14 5 12 0 4 45 55 50
2024 Administration and operations 42 16 10 14 13 0 4 44 56 110
2024 Human resources 49 25 12 4 9 0 0 49 51 30
2024 Financial management 55 6 22 7 9 0 0 55 45 10
2024 Information technology 59 7 3 17 9 0 5 62 38 30
2024 Project management 28 7 7 34 24 0 0 28 72 10
2024 None of the above 15 17 21 14 24 0 9 16 84 15
2022 Client contact centre 79 13 0 0 0 0 8 25
2022 Communications or public affairs 90 7 2 0 0 0 0 35
2022 Legal services 76 10 8 2 2 1 1 65
2022 Administration and operations 79 13 2 1 2 0 3 165
2022 Human resources 81 6 0 5 2 3 3 40
2022 Financial management 75 7 4 7 0 0 6 20
2022 Information technology 77 14 9 0 0 0 0 50
2022 Project management 78 16 7 0 0 0 0 10
2022 Other services to the public 79 13 4 0 0 0 5 15
2022 None of the above 69 18 6 0 4 0 4 40
2020 Client contact centre 53 28 20 0 0 0 0 15
2020 Communications or public affairs 64 23 5 3 0 0 5 40
2020 Legal services 51 34 10 5 0 0 0 50
2020 Administration and operations 47 27 16 4 4 1 1 135
2020 Human resources 53 33 5 5 3 0 0 35
2020 Financial management 54 26 16 0 5 0 0 20
2020 Information management 36 64 0 0 0 0 0 10
2020 Information technology 65 17 5 2 5 2 3 40
2020 None of the above 37 28 26 0 0 0 10 25
2019 Client contact centre 79 0 21 0 0 0 0 15
2019 Communications or public affairs 57 35 4 0 0 0 4 25
2019 Legal services 68 24 6 0 0 2 0 45
2019 Administration and operations 75 9 5 1 2 3 5 125
2019 Human resources 83 7 7 0 4 0 0 25
2019 Financial management 75 12 8 0 0 0 4 25
2019 Information technology 82 9 3 0 3 3 0 30
2019 None of the above 77 14 6 3 0 0 0 25

Question 73n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 85 10 4 0 0 0 0 85 15 15
2024 Communications or public affairs 50 33 9 0 7 0 0 50 50 30
2024 Legal services 46 32 11 7 3 0 1 47 53 55
2024 Administration and operations 48 34 7 10 1 0 2 48 52 110
2024 Human resources 60 30 4 3 2 0 0 60 40 30
2024 Financial management 66 34 0 0 0 0 0 66 34 10
2024 Information technology 81 14 5 0 0 0 0 81 19 30
2024 Project management 52 31 17 0 0 0 0 52 48 10
2024 None of the above 40 26 24 0 11 0 0 40 60 15
2022 Client contact centre 66 30 4 0 0 0 0 25
2022 Communications or public affairs 70 24 2 3 0 0 0 35
2022 Legal services 60 21 15 1 2 0 0 65
2022 Administration and operations 63 25 8 4 0 0 1 165
2022 Human resources 55 35 6 0 0 0 4 40
2022 Financial management 38 34 6 14 6 0 0 20
2022 Information technology 83 10 5 2 0 0 0 50
2022 Project management 29 65 6 0 0 0 0 15
2022 Other services to the public 45 49 6 0 0 0 0 15
2022 None of the above 68 20 6 4 2 0 0 40
2020 Client contact centre 27 33 26 0 6 0 7 15
2020 Communications or public affairs 36 41 10 8 0 0 5 40
2020 Legal services 28 45 20 5 2 0 0 50
2020 Administration and operations 31 40 19 9 1 0 0 135
2020 Human resources 26 48 13 9 4 0 0 35
2020 Financial management 34 56 10 0 0 0 0 20
2020 Information management 46 18 36 0 0 0 0 10
2020 Information technology 55 24 13 5 3 0 0 40
2020 Other services to the public 39 28 19 0 14 0 0 10
2020 None of the above 25 36 25 14 0 0 0 25

Question 73o. Overall, to what extent do the following factors cause you work-related stress? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 86 0 0 0 6 9 0 94 6 15
2024 Communications or public affairs 66 12 0 3 0 0 18 81 19 30
2024 Legal services 78 6 2 2 2 0 9 86 14 55
2024 Administration and operations 74 8 2 1 2 1 13 85 15 110
2024 Human resources 83 3 9 0 2 0 2 85 15 30
2024 Financial management 62 15 0 0 0 0 23 81 19 10
2024 Information technology 75 10 2 3 0 0 10 83 17 30
2024 Project management 67 18 0 0 7 8 0 72 28 10
2024 None of the above 45 0 0 0 0 0 55 100 0 15

Question 73p. Overall, to what extent do the following factors cause you work-related stress? Accommodation issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 81 0 9 0 6 5 0 85 15 15
2024 Communications or public affairs 60 18 6 6 0 0 10 67 33 30
2024 Legal services 71 11 6 1 2 0 9 78 22 55
2024 Administration and operations 65 7 7 2 5 2 11 75 25 110
2024 Human resources 79 14 2 0 5 0 0 79 21 30
2024 Financial management 72 13 0 0 0 0 15 85 15 10
2024 Information technology 80 5 2 0 3 0 10 89 11 30
2024 Project management 21 24 17 24 14 0 0 21 79 10
2024 None of the above 27 0 5 0 14 4 50 59 41 15

Question 73q. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 96 0 4 0 0 0 0 96 4 15
2024 Communications or public affairs 82 6 0 3 0 0 9 90 10 30
2024 Legal services 71 11 6 5 4 0 4 74 26 55
2024 Administration and operations 76 7 2 5 3 1 6 82 18 110
2024 Human resources 88 7 3 0 2 0 0 88 12 30
2024 Financial management 50 26 8 0 0 0 15 59 41 10
2024 Information technology 80 11 0 0 0 0 10 88 12 30
2024 Project management 68 10 22 0 0 0 0 68 32 10
2024 None of the above 58 6 0 0 9 0 26 79 21 15
2022 Client contact centre 82 5 4 0 0 6 4 25
2022 Communications or public affairs 85 7 8 0 0 0 0 35
2022 Legal services 79 4 5 3 2 0 7 65
2022 Administration and operations 84 6 1 1 2 0 4 165
2022 Human resources 91 4 5 0 0 0 0 40
2022 Financial management 80 8 3 0 2 0 7 20
2022 Information technology 92 5 0 1 2 0 0 50
2022 Project management 45 0 14 12 18 0 11 15
2022 Other services to the public 87 5 0 0 8 0 0 15
2022 None of the above 75 10 4 0 3 0 9 40
2020 Client contact centre 80 13 0 0 0 0 7 15
2020 Communications or public affairs 85 5 0 0 0 3 8 40
2020 Legal services 86 2 5 0 2 0 5 50
2020 Administration and operations 81 7 2 4 2 1 4 135
2020 Human resources 82 10 8 0 0 0 0 35
2020 Financial management 80 10 0 0 0 0 10 20
2020 Information management 100 0 0 0 0 0 0 10
2020 Information technology 93 0 2 0 3 0 2 40
2020 Other services to the public 100 0 0 0 0 0 0 10
2020 None of the above 66 9 9 4 8 0 4 25
2019 Client contact centre 91 5 0 0 0 0 4 15
2019 Communications or public affairs 78 0 4 0 0 0 19 25
2019 Legal services 85 6 2 0 2 0 4 45
2019 Administration and operations 73 8 6 3 0 2 8 125
2019 Human resources 89 4 4 0 4 0 0 25
2019 Financial management 71 8 17 0 4 0 0 25
2019 Information technology 84 3 6 0 3 3 0 30
2019 None of the above 69 8 20 0 0 0 3 25

Question 73r. Overall, to what extent do the following factors cause you work-related stress? Issues with my co-worker(s)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 72 17 0 11 0 0 0 72 28 15
2024 Communications or public affairs 57 37 3 0 0 0 3 59 41 30
2024 Legal services 73 14 5 0 5 0 3 75 25 55
2024 Administration and operations 67 16 5 8 3 0 2 68 32 110
2024 Human resources 61 17 14 4 5 0 0 61 39 30
2024 Financial management 64 17 4 8 0 0 7 69 31 10
2024 Information technology 66 17 7 0 0 0 10 73 27 30
2024 Project management 54 31 15 0 0 0 0 54 46 10
2024 None of the above 29 46 0 0 0 0 25 39 61 15
2022 Client contact centre 74 9 7 0 0 6 4 25
2022 Communications or public affairs 76 15 9 0 0 0 0 35
2022 Legal services 78 10 5 2 0 0 4 65
2022 Administration and operations 72 19 4 1 1 1 2 165
2022 Human resources 81 15 4 0 0 0 0 40
2022 Financial management 46 28 13 0 2 0 10 20
2022 Information technology 81 13 6 0 0 0 0 50
2022 Project management 45 13 13 11 17 0 0 15
2022 Other services to the public 74 10 17 0 0 0 0 15
2022 None of the above 73 19 5 0 0 0 3 35
2020 Client contact centre 67 20 6 0 0 0 7 15
2020 Communications or public affairs 72 13 10 0 0 0 5 40
2020 Legal services 66 25 2 2 0 0 5 50
2020 Administration and operations 75 13 8 2 1 1 1 135
2020 Human resources 70 18 10 0 0 0 3 35
2020 Financial management 55 26 15 4 0 0 0 20
2020 Information management 100 0 0 0 0 0 0 10
2020 Information technology 84 11 5 0 0 0 0 40
2020 Other services to the public 91 9 0 0 0 0 0 10
2020 None of the above 66 17 8 4 4 0 0 25
2019 Client contact centre 73 18 5 0 0 0 4 15
2019 Communications or public affairs 70 26 0 0 0 0 4 25
2019 Legal services 62 21 8 2 2 0 4 45
2019 Administration and operations 55 25 8 4 3 0 5 125
2019 Human resources 66 26 0 7 0 0 0 25
2019 Financial management 62 25 13 0 0 0 0 25
2019 Information technology 62 25 6 0 3 3 0 30
2019 None of the above 55 37 3 3 0 0 3 25

Question 73s. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) with authority over me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 90 5 4 0 0 0 0 90 10 15
2024 Communications or public affairs 62 18 12 3 4 0 0 62 38 30
2024 Legal services 62 17 5 8 6 0 1 63 37 50
2024 Administration and operations 63 15 6 6 6 0 4 66 34 110
2024 Human resources 76 5 9 0 10 0 0 76 24 30
2024 Financial management 62 11 17 9 0 0 0 62 38 10
2024 Information technology 89 5 0 2 0 0 4 93 7 30
2024 Project management 70 16 14 0 0 0 0 70 30 10
2024 None of the above 54 12 0 0 24 0 10 60 40 15
2022 Client contact centre 74 12 4 0 0 6 4 25
2022 Communications or public affairs 73 10 17 0 0 0 0 35
2022 Legal services 75 10 7 2 2 0 4 65
2022 Administration and operations 74 16 5 1 1 1 2 165
2022 Human resources 91 9 0 0 0 0 0 40
2022 Financial management 52 21 7 7 2 0 10 20
2022 Information technology 82 14 4 0 0 0 0 45
2022 Project management 44 7 12 11 19 0 7 15
2022 Other services to the public 79 10 12 0 0 0 0 15
2022 None of the above 75 20 2 0 0 0 3 40
2020 Client contact centre 73 13 6 0 0 0 7 15
2020 Communications or public affairs 67 15 8 5 0 0 5 40
2020 Legal services 65 14 14 2 2 0 2 50
2020 Administration and operations 70 14 8 5 1 0 1 135
2020 Human resources 77 8 8 4 0 0 3 35
2020 Financial management 70 20 5 4 0 0 0 20
2020 Information management 100 0 0 0 0 0 0 10
2020 Information technology 85 10 2 0 3 0 0 40
2020 Other services to the public 86 14 0 0 0 0 0 10
2020 None of the above 74 9 8 4 4 0 0 25
2019 Client contact centre 77 9 9 4 0 0 0 15
2019 Communications or public affairs 77 8 12 0 0 0 4 25
2019 Legal services 70 15 9 0 4 0 2 45
2019 Administration and operations 62 14 10 3 3 0 7 125
2019 Human resources 82 7 4 4 4 0 0 25
2019 Financial management 57 4 13 17 9 0 0 25
2019 Information technology 59 19 12 3 3 3 0 30
2019 None of the above 60 3 23 6 6 0 3 25

Question 73t. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) working for me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 74 26 0 0 0 0 0 74 26 15
2024 Communications or public affairs 52 6 14 0 0 0 28 73 27 30
2024 Legal services 70 7 1 3 3 0 17 84 16 55
2024 Administration and operations 60 9 8 3 1 0 18 73 27 110
2024 Human resources 63 15 8 4 2 0 7 68 32 30
2024 Financial management 39 26 32 0 0 0 4 40 60 10
2024 Information technology 76 7 4 0 0 0 12 87 13 30
2024 Project management 62 9 0 0 0 0 29 87 13 10
2024 None of the above 30 6 5 9 0 9 40 60 40 15
2022 Client contact centre 83 0 0 0 0 6 12 25
2022 Communications or public affairs 47 15 0 0 0 0 38 35
2022 Legal services 61 14 4 2 0 0 20 65
2022 Administration and operations 63 10 4 1 2 0 20 165
2022 Human resources 73 16 2 2 0 0 7 40
2022 Financial management 64 5 3 0 10 0 18 20
2022 Information technology 80 12 0 0 0 0 8 50
2022 Project management 35 7 8 0 0 0 51 10
2022 Other services to the public 77 7 0 0 0 0 16 15
2022 None of the above 66 8 4 2 0 0 20 40
2020 Client contact centre 73 0 6 0 0 0 20 15
2020 Communications or public affairs 59 13 5 0 3 0 20 40
2020 Legal services 64 9 5 0 0 0 23 50
2020 Administration and operations 61 4 6 3 2 0 23 135
2020 Human resources 67 15 2 0 0 0 16 35
2020 Financial management 64 5 10 0 0 0 21 20
2020 Information management 82 9 10 0 0 0 0 10
2020 Information technology 78 8 5 0 0 0 10 40
2020 Other services to the public 82 0 9 0 0 0 10 10
2020 None of the above 67 12 4 5 0 0 13 25
2019 Client contact centre 86 0 0 0 0 0 14 15
2019 Communications or public affairs 56 11 4 0 0 0 30 25
2019 Legal services 52 18 4 0 2 0 24 45
2019 Administration and operations 59 5 7 0 0 0 29 125
2019 Human resources 73 17 0 0 0 0 10 25
2019 Financial management 59 14 14 5 0 0 9 20
2019 Information technology 78 6 3 0 0 3 9 30
2019 None of the above 55 9 11 0 0 0 25 25

Question 73u. Overall, to what extent do the following factors cause you work-related stress? Issues with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 90 10 0 0 0 0 0 90 10 15
2024 Communications or public affairs 81 13 6 0 0 0 0 81 19 30
2024 Legal services 65 14 11 3 5 0 2 66 34 55
2024 Administration and operations 66 19 7 1 1 0 6 70 30 110
2024 Human resources 72 22 4 0 2 0 0 72 28 30
2024 Financial management 81 0 0 0 0 0 19 100 0 10
2024 Information technology 86 7 3 0 0 0 4 89 11 30
2024 Project management 48 37 14 0 0 0 0 48 52 10
2024 None of the above 40 11 5 6 5 0 33 60 40 15
2022 Client contact centre 76 11 4 0 0 6 4 25
2022 Communications or public affairs 78 5 3 3 0 3 8 35
2022 Legal services 61 13 12 5 0 0 8 65
2022 Administration and operations 67 19 6 1 2 1 5 165
2022 Human resources 85 11 4 0 0 0 0 40
2022 Financial management 78 0 7 0 2 0 13 20
2022 Information technology 85 10 0 0 2 2 2 50
2022 Project management 61 20 0 0 0 0 19 10
2022 Other services to the public 51 36 12 0 0 0 0 15
2022 None of the above 60 20 17 0 0 0 3 40
2020 Client contact centre 40 27 13 0 0 0 20 15
2020 Communications or public affairs 85 5 0 0 0 2 8 40
2020 Legal services 75 17 2 2 0 0 5 50
2020 Administration and operations 67 19 9 1 1 0 4 135
2020 Human resources 75 12 6 0 7 0 0 35
2020 Financial management 85 10 0 5 0 0 0 20
2020 Information management 100 0 0 0 0 0 0 10
2020 Information technology 80 10 5 3 0 0 3 40
2020 Other services to the public 70 10 20 0 0 0 0 10
2020 None of the above 62 15 8 4 0 0 10 25
2019 Client contact centre 81 10 5 0 0 0 4 15
2019 Communications or public affairs 82 4 7 0 0 0 7 25
2019 Legal services 74 13 11 0 0 0 2 45
2019 Administration and operations 74 10 4 1 2 2 7 125
2019 Human resources 87 13 0 0 0 0 0 25
2019 Financial management 88 8 4 0 0 0 0 25
2019 Information technology 72 16 6 0 0 3 3 30
2019 None of the above 57 11 20 3 0 0 8 25

Question 73v. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 94 6 0 0 0 0 0 94 6 15
2024 Communications or public affairs 36 29 15 9 11 0 0 36 64 30
2024 Legal services 68 14 7 3 4 0 3 71 29 50
2024 Administration and operations 55 25 9 3 3 1 5 58 42 110
2024 Human resources 75 20 3 0 2 0 0 75 25 30
2024 Financial management 79 8 9 0 0 4 0 83 17 10
2024 Information technology 67 18 3 3 4 0 5 71 29 30
2024 Project management 54 7 15 7 10 0 7 59 41 10
2024 None of the above 37 24 5 9 5 0 20 45 55 15
2022 Client contact centre 80 6 0 5 0 6 4 25
2022 Communications or public affairs 71 24 0 0 0 0 5 35
2022 Legal services 74 5 6 2 8 0 6 65
2022 Administration and operations 80 8 3 3 2 1 3 165
2022 Human resources 89 2 2 0 2 0 5 40
2022 Financial management 69 7 3 0 11 4 6 20
2022 Information technology 80 12 0 6 0 2 0 50
2022 Project management 87 0 0 0 6 0 7 15
2022 Other services to the public 76 12 0 7 0 0 4 15
2022 None of the above 85 12 3 0 0 0 0 40
2020 Client contact centre 59 7 20 0 6 0 7 15
2020 Communications or public affairs 59 18 10 5 0 2 5 40
2020 Legal services 70 20 0 6 2 0 2 50
2020 Administration and operations 75 13 5 2 3 1 1 135
2020 Human resources 89 11 0 0 0 0 0 35
2020 Financial management 74 21 0 0 0 0 5 20
2020 Information management 90 0 10 0 0 0 0 10
2020 Information technology 83 8 4 2 3 0 0 40
2020 Other services to the public 80 10 0 11 0 0 0 10
2020 None of the above 71 13 9 0 4 0 4 25
2019 Client contact centre 91 9 0 0 0 0 0 15
2019 Communications or public affairs 70 19 7 0 4 0 0 25
2019 Legal services 72 17 6 0 2 0 2 45
2019 Administration and operations 74 11 7 0 3 0 6 125
2019 Human resources 73 10 16 0 0 0 0 25
2019 Financial management 75 17 4 0 4 0 0 25
2019 Information technology 72 3 16 0 3 3 3 30
2019 None of the above 83 6 3 3 3 0 3 25

Question 73w. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 82 18 0 0 0 0 0 82 18 15
2024 Communications or public affairs 47 22 16 9 7 0 0 47 53 30
2024 Legal services 59 19 10 3 4 0 5 62 38 50
2024 Administration and operations 46 22 15 6 4 0 6 49 51 110
2024 Human resources 57 29 6 3 5 0 0 57 43 30
2024 Financial management 61 23 15 0 0 0 0 61 39 10
2024 Information technology 57 23 10 10 0 0 0 57 43 30
2024 Project management 38 14 7 24 8 0 10 42 58 10
2024 None of the above 44 27 5 7 6 0 10 50 50 15
2022 Client contact centre 71 15 4 0 0 6 4 25
2022 Communications or public affairs 50 21 21 0 5 0 3 35
2022 Legal services 57 32 7 2 2 0 0 65
2022 Administration and operations 49 30 12 5 2 0 2 165
2022 Human resources 68 19 9 5 0 0 0 40
2022 Financial management 30 31 21 0 0 0 18 20
2022 Information technology 68 23 9 0 0 0 0 50
2022 Project management 48 13 24 6 0 0 7 15
2022 Other services to the public 47 46 0 7 0 0 0 15
2022 None of the above 58 24 12 3 0 0 3 40
2020 Client contact centre 39 21 27 6 6 0 0 15
2020 Communications or public affairs 46 20 31 0 0 2 0 40
2020 Legal services 39 31 22 4 2 0 2 50
2020 Administration and operations 44 33 16 4 2 0 2 135
2020 Human resources 61 19 17 3 0 0 0 35
2020 Financial management 40 35 14 5 5 0 0 20
2020 Information management 45 28 27 0 0 0 0 10
2020 Information technology 65 22 5 0 7 0 0 40
2020 Other services to the public 41 10 29 20 0 0 0 10
2020 None of the above 51 25 8 8 4 0 4 25
2019 Client contact centre 80 10 5 0 5 0 0 15
2019 Communications or public affairs 37 33 30 0 0 0 0 25
2019 Legal services 61 24 13 0 0 0 2 45
2019 Administration and operations 51 27 10 7 0 0 5 125
2019 Human resources 77 20 3 0 0 0 0 25
2019 Financial management 75 13 4 4 4 0 0 25
2019 Information technology 69 22 3 0 3 3 0 30
2019 None of the above 52 23 20 0 3 0 3 25

Question 74. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 18 52 25 0 4 0 0 70 4 15
2024 Communications or public affairs 6 20 49 12 14 0 0 26 26 30
2024 Legal services 7 19 57 17 1 0 0 26 18 55
2024 Administration and operations 10 32 35 18 5 0 0 42 23 110
2024 Human resources 3 34 33 24 7 0 0 36 30 30
2024 Financial management 19 41 31 9 0 0 0 60 9 15
2024 Information technology 28 41 19 9 3 0 0 69 12 30
2024 Project management 0 39 46 16 0 0 0 39 16 10
2024 None of the above 0 21 36 15 28 0 0 21 43 15
2022 Client contact centre 14 43 39 3 0 0 0 58 3 25
2022 Communications or public affairs 18 48 29 6 0 0 0 66 6 35
2022 Legal services 15 29 41 15 0 0 0 44 15 65
2022 Administration and operations 15 35 34 11 4 0 1 50 15 165
2022 Human resources 13 40 42 5 0 0 0 53 5 40
2022 Financial management 6 7 63 17 6 0 0 13 24 20
2022 Information technology 23 29 41 5 2 0 0 52 7 50
2022 Project management 17 26 40 17 0 0 0 43 17 15
2022 Other services to the public 12 29 39 12 0 0 7 45 13 15
2022 None of the above 15 31 49 4 2 0 0 46 5 40
2020 Client contact centre 6 54 26 6 7 0 0 60 14 15
2020 Communications or public affairs 23 31 31 13 0 0 2 55 13 40
2020 Legal services 15 26 42 13 5 0 0 41 17 50
2020 Administration and operations 18 32 34 10 4 1 1 51 15 135
2020 Human resources 20 32 41 7 0 0 0 52 7 35
2020 Financial management 10 46 29 10 5 0 0 56 15 20
2020 Information management 17 35 38 10 0 0 0 52 10 10
2020 Information technology 30 36 22 5 7 0 0 65 13 40
2020 Other services to the public 0 28 42 30 0 0 0 28 30 10
2020 None of the above 21 20 32 23 4 0 0 41 27 25
2019 Client contact centre 62 33 0 4 0 0 0 96 4 15
2019 Communications or public affairs 45 41 15 0 0 0 0 85 0 25
2019 Legal services 21 29 30 15 4 0 0 51 19 45
2019 Administration and operations 30 39 21 7 1 2 0 71 7 125
2019 Human resources 40 30 23 3 4 0 0 70 7 25
2019 Financial management 17 29 33 21 0 0 0 46 21 25
2019 Information technology 15 49 24 6 3 3 0 66 10 30
2019 None of the above 23 31 25 18 3 0 0 54 21 25

Question 75. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 17 5 33 40 5 0 0 44 22 15
2024 Communications or public affairs 7 25 32 27 10 0 0 36 32 30
2024 Legal services 5 23 46 25 2 0 0 26 28 55
2024 Administration and operations 17 12 45 19 7 0 0 26 28 110
2024 Human resources 14 18 47 10 12 0 0 22 31 30
2024 Financial management 0 8 63 28 0 0 0 28 8 15
2024 Information technology 5 12 28 19 36 0 0 56 17 30
2024 Project management 8 30 49 7 7 0 0 14 37 10
2024 None of the above 38 4 32 15 10 0 0 25 43 15
2022 Client contact centre 3 8 41 30 14 3 0 45 12 25
2022 Communications or public affairs 0 23 26 25 26 0 0 51 23 35
2022 Legal services 1 17 39 24 19 0 0 43 18 65
2022 Administration and operations 10 9 42 27 11 0 1 39 19 165
2022 Human resources 0 9 38 24 28 0 0 53 9 40
2022 Financial management 11 22 49 16 2 0 0 18 32 20
2022 Information technology 3 7 40 30 18 0 2 49 10 50
2022 Project management 0 24 45 14 17 0 0 31 24 15
2022 Other services to the public 0 18 52 17 13 0 0 30 18 15
2022 None of the above 0 10 57 20 13 0 0 33 10 40
2020 Client contact centre 7 6 54 33 0 0 0 33 14 15
2020 Communications or public affairs 3 18 31 23 23 2 0 48 21 40
2020 Legal services 11 19 34 28 7 0 0 36 30 45
2020 Administration and operations 14 15 38 22 12 0 0 33 29 135
2020 Human resources 0 7 62 22 9 0 0 31 7 35
2020 Financial management 14 35 21 25 5 0 0 30 49 20
2020 Information management 0 0 74 17 8 0 0 26 0 10
2020 Information technology 7 5 32 23 32 0 0 55 13 40
2020 Other services to the public 20 19 33 18 10 0 0 28 39 10
2020 None of the above 14 17 42 20 8 0 0 28 31 25
2019 Client contact centre 9 0 14 28 49 0 0 77 9 15
2019 Communications or public affairs 0 0 37 33 30 0 0 63 0 25
2019 Legal services 7 9 37 30 16 0 0 46 17 45
2019 Administration and operations 8 8 32 27 20 3 2 50 17 125
2019 Human resources 7 10 50 13 20 0 0 33 17 25
2019 Financial management 12 13 37 17 21 0 0 38 25 25
2019 Information technology 6 18 39 33 0 3 0 34 25 30
2019 None of the above 12 14 45 8 17 0 3 26 27 25

Question 76. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 12 68 11 10 0 0 0 79 10 15
2024 Communications or public affairs 27 49 15 6 3 0 0 76 9 30
2024 Legal services 36 33 16 7 4 4 0 72 11 55
2024 Administration and operations 41 37 12 6 4 1 0 78 10 110
2024 Human resources 56 17 10 7 9 0 0 74 16 30
2024 Financial management 43 25 32 0 0 0 0 68 0 15
2024 Information technology 52 42 0 0 0 6 0 100 0 30
2024 Project management 45 16 32 0 7 0 0 62 7 10
2024 None of the above 11 56 24 9 0 0 0 67 9 15
2022 Client contact centre 45 50 0 4 0 0 0 96 4 25
2022 Communications or public affairs 39 39 14 6 0 2 0 80 6 35
2022 Legal services 51 28 13 4 1 2 0 81 6 65
2022 Administration and operations 49 36 8 4 1 2 0 87 5 165
2022 Human resources 58 26 9 2 0 5 0 88 2 40
2022 Financial management 40 25 14 11 7 3 0 67 19 20
2022 Information technology 60 30 3 0 2 5 0 95 2 50
2022 Project management 34 39 21 7 0 0 0 73 7 15
2022 Other services to the public 36 59 5 0 0 0 0 95 0 15
2022 None of the above 50 28 17 5 0 0 0 78 5 40
2020 Client contact centre 67 27 6 0 0 0 0 94 0 15
2020 Communications or public affairs 38 36 15 5 0 3 2 78 5 40
2020 Legal services 47 41 5 7 0 0 0 88 7 50
2020 Administration and operations 53 35 7 2 2 2 0 90 3 135
2020 Human resources 66 27 0 2 4 0 0 94 6 35
2020 Financial management 61 29 0 10 0 0 0 90 10 20
2020 Information management 55 36 0 0 0 8 0 100 0 10
2020 Information technology 62 20 5 5 3 2 3 87 8 40
2020 Other services to the public 37 42 20 0 0 0 0 80 0 10
2020 None of the above 30 44 6 8 4 4 4 80 14 25
2019 Client contact centre 76 19 0 5 0 0 0 95 5 15
2019 Communications or public affairs 30 45 15 4 0 7 0 80 4 25
2019 Legal services 24 30 23 4 2 17 0 64 8 45
2019 Administration and operations 29 44 13 7 5 2 1 74 13 125
2019 Human resources 53 27 4 4 0 13 0 92 4 25
2019 Financial management 58 21 17 4 0 0 0 79 4 25
2019 Information technology 39 33 9 3 3 9 3 83 7 30
2019 None of the above 48 17 14 8 9 3 0 68 18 25

Question 77. In general, how is your mental health?
Survey year Demographic Excellent
(%)		 Very good
(%)		 Good
(%)		 Fair
(%)		 Poor
(%)		 Total responses
2024 Client contact centre 24 13 39 20 4 15
2024 Communications or public affairs 14 13 43 17 13 30
2024 Legal services 21 19 29 26 4 55
2024 Administration and operations 11 24 35 22 7 110
2024 Human resources 6 30 27 30 7 30
2024 Financial management 0 32 38 30 0 15
2024 Information technology 23 27 35 15 0 30
2024 Project management 0 31 32 14 23 10
2024 None of the above 5 30 19 22 24 15
2022 Client contact centre 11 48 30 7 4 25
2022 Communications or public affairs 2 34 52 8 3 35
2022 Legal services 17 36 32 9 5 65
2022 Administration and operations 11 28 36 21 4 165
2022 Human resources 10 44 40 6 0 40
2022 Financial management 18 31 23 18 10 20
2022 Information technology 41 20 27 10 2 50
2022 Project management 13 17 40 30 0 15
2022 Other services to the public 25 25 25 26 0 15
2022 None of the above 14 38 31 16 2 40

Question 78. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 63 23 9 0 0 0 5 91 0 15
2024 Communications or public affairs 48 43 6 0 3 0 0 91 3 30
2024 Legal services 66 16 7 3 7 1 0 83 9 55
2024 Administration and operations 58 27 7 5 2 1 0 86 7 110
2024 Human resources 52 33 4 6 4 0 0 85 10 30
2024 Financial management 70 6 17 8 0 0 0 76 8 15
2024 Information technology 74 20 6 0 0 0 0 94 0 30
2024 Project management 37 25 38 0 0 0 0 62 0 10
2024 None of the above 33 38 20 0 9 0 0 71 9 15
2022 Client contact centre 71 25 4 0 0 0 0 96 0 20
2022 Communications or public affairs 65 32 3 0 0 0 0 97 0 35
2022 Legal services 72 14 5 1 0 6 2 93 1 65
2022 Administration and operations 60 27 6 1 1 4 0 91 2 165
2022 Human resources 74 12 2 0 0 5 6 97 0 40
2022 Financial management 51 29 17 0 0 3 0 83 0 20
2022 Information technology 70 17 5 0 0 4 3 95 0 50
2022 Project management 44 24 7 13 6 0 6 72 20 15
2022 Other services to the public 86 5 10 0 0 0 0 90 0 15
2022 None of the above 57 33 3 2 2 5 0 94 4 40
2020 Client contact centre 73 27 0 0 0 0 0 100 0 15
2020 Communications or public affairs 61 26 8 0 0 3 2 92 0 40
2020 Legal services 58 27 8 2 2 2 0 88 5 50
2020 Administration and operations 56 22 10 5 3 2 2 82 8 135
2020 Human resources 65 18 10 7 0 0 0 83 7 35
2020 Financial management 65 29 5 0 0 0 0 95 0 20
2020 Information management 37 37 8 0 8 10 0 82 9 10
2020 Information technology 72 18 5 0 3 3 0 92 3 40
2020 Other services to the public 56 23 11 0 0 10 0 88 0 10
2020 None of the above 47 32 4 10 0 0 8 85 11 25

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 21 23 4 5 0 0 68 9 15
2024 Communications or public affairs 47 36 6 8 3 0 0 83 11 30
2024 Legal services 56 20 8 4 11 1 0 76 15 55
2024 Administration and operations 54 18 14 4 8 2 0 74 12 110
2024 Human resources 50 34 0 3 13 0 0 84 16 30
2024 Financial management 68 15 0 8 8 0 0 83 17 15
2024 Information technology 61 37 0 0 2 0 0 98 2 30
2024 Project management 28 24 34 14 0 0 0 52 14 10
2024 None of the above 22 44 15 10 9 0 0 66 19 15
2022 Client contact centre 66 30 4 0 0 0 0 96 0 25
2022 Communications or public affairs 51 42 2 0 3 3 0 95 3 35
2022 Legal services 52 14 10 12 9 3 2 68 22 65
2022 Administration and operations 52 32 4 6 5 2 0 86 11 165
2022 Human resources 69 16 2 9 4 0 0 85 13 40
2022 Financial management 51 14 17 14 3 0 0 65 17 20
2022 Information technology 66 16 7 5 4 0 2 84 9 50
2022 Project management 57 18 0 13 6 0 6 80 20 15
2022 Other services to the public 50 24 0 4 0 22 0 94 6 15
2022 None of the above 50 24 2 9 5 10 0 83 15 40
2020 Client contact centre 73 13 0 7 0 6 0 92 8 15
2020 Communications or public affairs 39 37 8 5 0 8 3 85 6 40
2020 Legal services 49 20 9 16 5 2 0 69 22 50
2020 Administration and operations 50 27 8 5 9 0 1 77 14 135
2020 Human resources 57 14 19 5 4 0 0 71 9 35
2020 Financial management 70 15 10 0 5 0 0 85 5 20
2020 Information management 18 72 0 10 0 0 0 90 10 10
2020 Information technology 52 30 7 2 3 3 2 87 5 40
2020 Other services to the public 47 14 10 11 0 19 0 75 13 10
2020 None of the above 36 29 12 14 4 0 4 68 19 25

Question 80. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 53 25 13 4 5 0 0 78 9 15
2024 Communications or public affairs 57 26 0 14 3 0 0 83 17 30
2024 Legal services 67 18 1 6 8 1 0 85 14 55
2024 Administration and operations 63 20 6 4 5 2 0 85 9 110
2024 Human resources 58 33 0 3 5 0 0 91 9 30
2024 Financial management 84 16 0 0 0 0 0 100 0 15
2024 Information technology 68 30 0 2 0 0 0 98 2 30
2024 Project management 44 34 15 7 0 0 0 78 7 10
2024 None of the above 32 34 15 5 9 0 5 70 15 15
2022 Client contact centre 75 21 4 0 0 0 0 96 0 25
2022 Communications or public affairs 71 29 0 0 0 0 0 100 0 35
2022 Legal services 65 16 7 6 3 1 2 83 10 65
2022 Administration and operations 65 26 2 2 2 3 1 94 4 165
2022 Human resources 74 16 2 7 0 0 0 90 7 40
2022 Financial management 62 18 14 3 0 4 0 82 3 20
2022 Information technology 71 24 0 2 1 0 2 97 3 50
2022 Project management 57 18 0 13 6 0 6 80 20 15
2022 Other services to the public 55 36 4 0 0 5 0 95 0 15
2022 None of the above 58 31 3 5 3 0 0 89 8 40
2020 Client contact centre 65 27 0 8 0 0 0 92 8 15
2020 Communications or public affairs 56 34 5 3 0 0 2 92 3 40
2020 Legal services 67 20 4 7 2 0 0 88 8 50
2020 Administration and operations 59 22 8 6 4 1 0 82 10 135
2020 Human resources 63 20 13 0 4 0 0 83 4 35
2020 Financial management 65 25 0 5 5 0 0 90 10 20
2020 Information management 55 45 0 0 0 0 0 100 0 10
2020 Information technology 65 31 2 0 3 0 0 95 3 40
2020 Other services to the public 37 33 10 11 0 10 0 77 12 10
2020 None of the above 47 23 12 14 0 4 0 73 14 25

Question 81. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional individual behaviours and organizational practices.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 24 71 5 0 0 0 0 95 0 15
2024 Communications or public affairs 19 56 15 3 7 0 0 75 10 30
2024 Legal services 25 40 13 14 7 1 0 66 20 55
2024 Administration and operations 26 46 11 11 4 1 0 73 15 110
2024 Human resources 31 52 0 10 4 3 0 85 15 30
2024 Financial management 34 36 16 5 9 0 0 70 14 15
2024 Information technology 38 57 0 0 5 0 0 95 5 30
2024 Project management 14 54 7 19 7 0 0 67 25 10
2024 None of the above 10 46 25 9 9 0 0 57 18 15
2022 Client contact centre 53 43 4 0 0 0 0 96 0 25
2022 Communications or public affairs 53 27 17 0 0 3 0 82 0 35
2022 Legal services 51 27 8 11 3 0 0 78 14 65
2022 Administration and operations 42 37 12 4 1 2 1 82 6 165
2022 Human resources 62 27 9 2 0 0 0 89 2 40
2022 Financial management 30 42 21 7 0 0 0 72 7 20
2022 Information technology 51 37 5 1 2 4 0 91 3 50
2022 Project management 11 51 14 18 7 0 0 62 24 15
2022 Other services to the public 42 53 4 0 0 0 0 96 0 15
2022 None of the above 37 50 10 3 0 0 0 86 3 40
2020 Client contact centre 60 33 6 0 0 0 0 94 0 15
2020 Communications or public affairs 49 28 13 5 0 3 2 81 5 40
2020 Legal services 46 29 15 6 5 0 0 74 11 50
2020 Administration and operations 44 36 8 4 6 1 1 81 10 135
2020 Human resources 63 26 3 8 0 0 0 90 8 35
2020 Financial management 60 30 9 0 0 0 0 91 0 20
2020 Information management 44 18 19 10 0 8 0 69 10 10
2020 Information technology 52 33 10 0 3 2 0 87 3 40
2020 Other services to the public 37 42 11 0 0 10 0 88 0 10
2020 None of the above 33 28 13 10 9 4 4 66 20 25
2019 Client contact centre 67 24 5 4 0 0 0 91 4 15
2019 Communications or public affairs 52 37 4 4 0 4 0 92 4 25
2019 Legal services 26 36 17 11 4 6 0 66 16 45
2019 Administration and operations 38 33 13 4 4 7 0 76 9 125
2019 Human resources 69 20 0 7 4 0 0 89 11 25
2019 Financial management 29 38 21 12 0 0 0 67 12 25
2019 Information technology 36 27 24 0 3 9 0 70 3 30
2019 None of the above 23 31 26 11 9 0 0 54 20 25

Question 83. Of those who indicated that they are a supervisor: I am equipped to support employees in my work unit who are experiencing mental health issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Legal services 34 38 12 16 0 0 0 72 16 15
2024 Administration and operations 25 39 4 26 6 0 0 64 32 35
2024 Human resources 29 66 0 5 0 0 0 95 5 10
2022 Legal services 31 32 24 14 0 0 0 62 14 15
2022 Administration and operations 32 49 2 14 4 0 0 81 17 40
2022 Human resources 46 44 5 5 0 0 0 90 5 15
2022 Financial management 10 53 13 17 0 7 0 68 19 10
2022 Information technology 54 41 0 5 0 0 0 95 5 10
2020 Administration and operations 33 38 8 17 0 0 3 73 18 35
2020 Human resources 52 34 6 7 0 0 0 87 7 15
2019 Administration and operations 33 49 13 4 0 0 0 83 4 25
2019 Financial management 28 36 27 9 0 0 0 64 9 10
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to telework, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 84. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 10 90 15
2024 Communications or public affairs 18 82 30
2024 Legal services 14 86 55
2024 Administration and operations 21 79 110
2024 Human resources 26 74 30
2024 Financial management 28 72 15
2024 Information technology 7 93 30
2024 Project management 72 28 10
2024 None of the above 19 81 15
2022 Client contact centre 4 96 20
2022 Communications or public affairs 5 95 35
2022 Legal services 7 93 65
2022 Administration and operations 6 94 165
2022 Human resources 14 86 40
2022 Financial management 4 96 20
2022 Information technology 3 97 50
2022 Project management 18 82 15
2022 Other services to the public 25 75 15
2022 None of the above 3 97 40
2020 Client contact centre 6 94 15
2020 Communications or public affairs 0 100 40
2020 Legal services 6 94 50
2020 Administration and operations 12 88 135
2020 Human resources 16 84 35
2020 Financial management 11 89 20
2020 Information management 28 72 10
2020 Information technology 8 92 40
2020 Other services to the public 0 100 10
2020 None of the above 8 92 25
2019 Client contact centre 14 86 15
2019 Communications or public affairs 19 81 25
2019 Legal services 17 83 45
2019 Administration and operations 19 81 125
2019 Human resources 20 80 25
2019 Financial management 17 83 25
2019 Information technology 6 94 30
2019 None of the above 21 79 25

Question 85. Were the requests for workplace accommodation measures related to a disability?

Disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society. Barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 49 51 25
2022 Administration and operations 61 39 10
2020 Administration and operations 38 62 15

Question 86. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 73 27 25
2022 Administration and operations 85 15 10
2020 Administration and operations 56 44 15
2019 Administration and operations 77 23 20

Question 87. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Administration and operations 45 45 4 0 6 0 0 90 6 20
2022 Administration and operations 81 10 0 9 0 0 0 91 9 10
2019 Administration and operations 50 12 17 8 0 14 0 71 9 15

Question 88. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 45 0 0 0 0 0 100 0 15
2024 Communications or public affairs 42 37 6 6 3 3 3 84 10 30
2024 Legal services 41 28 11 12 0 4 4 75 13 55
2024 Administration and operations 56 22 9 8 4 1 1 80 12 110
2024 Human resources 61 23 6 2 8 0 0 84 10 30
2024 Financial management 63 21 16 0 0 0 0 84 0 15
2024 Information technology 66 27 5 0 0 0 3 95 0 30
2024 Project management 47 47 0 7 0 0 0 93 7 10
2024 None of the above 27 30 24 9 5 4 0 60 15 15
2022 Client contact centre 57 38 0 0 0 0 6 100 0 25
2022 Communications or public affairs 61 23 5 3 0 0 7 91 3 35
2022 Legal services 53 29 6 2 1 2 6 90 3 65
2022 Administration and operations 56 32 2 1 0 4 4 96 2 165
2022 Human resources 70 17 7 0 2 0 4 91 2 40
2022 Financial management 65 14 4 10 0 0 6 85 11 20
2022 Information technology 70 18 5 0 0 0 7 95 0 50
2022 Project management 31 30 0 20 6 6 7 70 30 15
2022 Other services to the public 71 11 13 5 0 0 0 81 5 15
2022 None of the above 35 47 6 2 2 3 5 89 4 40
2020 Client contact centre 40 40 6 0 0 6 7 93 0 15
2020 Communications or public affairs 67 23 3 5 0 2 0 92 5 40
2020 Legal services 58 30 6 2 0 0 4 91 2 50
2020 Administration and operations 60 23 7 2 1 1 5 90 3 135
2020 Human resources 58 28 10 4 0 0 0 86 4 35
2020 Financial management 65 30 0 0 0 5 0 100 0 20
2020 Information management 74 26 0 0 0 0 0 100 0 10
2020 Information technology 58 26 10 3 0 0 3 87 3 40
2020 Other services to the public 37 33 10 0 0 20 0 88 0 10
2020 None of the above 42 32 22 0 0 4 0 77 0 25
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Compensation

Question 89. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 17 74 15
2024 Communications or public affairs 14 72 30
2024 Legal services 10 69 55
2024 Administration and operations 2 81 110
2024 Human resources 5 90 30
2024 Financial management 16 72 15
2024 Information technology 3 90 30
2024 Project management 19 60 10
2024 None of the above 11 65 15
2022 Client contact centre 6 54 25
2022 Communications or public affairs 11 75 35
2022 Legal services 17 69 65
2022 Administration and operations 11 73 165
2022 Human resources 16 74 40
2022 Financial management 12 71 20
2022 Information technology 10 75 50
2022 Project management 14 72 15
2022 Other services to the public 12 58 15
2022 None of the above 5 76 40
2020 Client contact centre 32 55 15
2020 Communications or public affairs 13 56 40
2020 Legal services 17 62 50
2020 Administration and operations 13 67 135
2020 Human resources 24 68 35
2020 Financial management 30 70 20
2020 Information management 10 64 10
2020 Information technology 18 54 40
2020 Other services to the public 29 32 10
2020 None of the above 15 66 25

Question 90. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Legal services 67 33 10
2022 Administration and operations 40 60 20
2020 Administration and operations 47 53 15

Question 91. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2022 Legal services 45 38 10 0 7 0 0 83 7 10
2022 Administration and operations 30 13 4 27 20 0 5 46 50 20
2020 Administration and operations 32 13 21 22 0 0 12 51 25 15

Question 92. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2022 Legal services 9 30 9 9 24 0 19 49 41 10
2022 Administration and operations 9 18 7 10 56 0 0 27 65 20
2020 Administration and operations 13 0 27 24 25 0 12 14 55 15

Question 93. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 44 0 20 10 5 5 16 55 45 15
2024 Communications or public affairs 32 12 8 6 12 0 30 45 55 30
2024 Legal services 49 8 7 10 5 0 22 62 38 55
2024 Administration and operations 36 10 11 2 8 5 28 54 46 110
2024 Human resources 41 7 3 7 9 2 30 61 39 30
2024 Financial management 58 12 17 0 0 0 13 66 34 15
2024 Information technology 59 30 0 0 3 0 9 65 35 30
2024 Project management 39 0 9 14 16 8 15 50 50 10
2024 None of the above 46 19 11 0 0 0 24 60 40 15
2022 Client contact centre 28 35 0 0 4 9 23 25
2022 Communications or public affairs 60 15 6 5 3 0 11 35
2022 Legal services 40 15 10 4 6 2 22 65
2022 Administration and operations 49 10 12 3 2 3 22 165
2022 Human resources 32 11 11 9 4 0 33 40
2022 Financial management 37 17 22 0 0 4 19 20
2022 Information technology 50 20 4 2 5 3 16 50
2022 Project management 36 0 0 31 12 0 21 15
2022 Other services to the public 49 12 6 5 0 0 28 15
2022 None of the above 41 12 6 4 10 6 22 40
2020 Client contact centre 48 13 7 6 6 13 6 15
2020 Communications or public affairs 33 23 10 8 5 0 21 40
2020 Legal services 51 14 7 4 7 0 17 50
2020 Administration and operations 39 18 12 4 5 4 17 135
2020 Human resources 24 30 17 17 9 0 3 35
2020 Financial management 54 30 5 5 0 0 5 20
2020 Information management 37 18 19 0 0 18 8 10
2020 Information technology 54 13 10 11 5 2 5 40
2020 Other services to the public 43 29 0 10 0 0 19 10
2020 None of the above 49 4 25 4 4 0 14 25
2019 Client contact centre 81 4 0 5 5 0 5 15
2019 Communications or public affairs 37 18 7 7 7 4 19 25
2019 Legal services 49 12 13 6 6 0 13 45
2019 Administration and operations 41 8 18 5 6 2 20 125
2019 Human resources 44 23 13 13 7 0 0 25
2019 Financial management 46 17 16 8 12 0 0 25
2019 Information technology 36 21 9 13 6 3 12 30
2019 None of the above 57 12 11 6 6 0 9 25
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