2024 Public Service Employee Survey Results for Library and Archives Canada by Question 103. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2024 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Positive answers" and "Negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Results for questions 44, 73 and 93 are calculated differently than previous years to provide a more accurate and meaningful reflection of employee experiences. The calculation of negative answers now includes "To a very large extent", "To a large extent", "To a moderate extent" and "To a small extent". Because of this adjustment, results for these questions are not directly comparable to previous years.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 55 0 3 3 0 0 94 6 30
2024 Communications or public affairs 45 48 0 3 4 0 0 93 7 30
2024 Access to information and privacy 44 40 2 11 3 0 0 84 14 120
2024 Library services 33 46 5 10 6 0 1 79 16 140
2024 Administration and operations 48 39 3 8 2 0 0 87 10 65
2024 Human resources 34 57 3 6 0 0 0 91 6 55
2024 Financial management 28 59 9 4 0 0 0 87 4 25
2024 Real property 31 37 0 20 11 0 0 68 32 20
2024 Material management 34 43 10 13 0 0 0 77 13 10
2024 Information management 26 46 5 18 5 0 0 72 24 65
2024 Information technology 44 39 7 8 2 0 0 83 10 50
2024 Policy 57 28 0 10 0 5 0 89 11 20
2024 Project management 35 38 10 6 11 0 0 73 17 30
2024 Other services to the public 35 36 7 16 6 0 0 72 22 50
2024 None of the above 22 39 8 28 3 0 0 61 31 90
2022 Client contact centre 32 53 0 13 0 3 0 87 13 40
2022 Communications or public affairs 26 58 8 4 4 0 0 84 8 25
2022 Access to information and privacy 41 47 2 9 0 0 0 88 9 75
2022 Library services 35 50 3 10 1 0 0 86 11 120
2022 Administration and operations 46 42 3 7 3 0 0 87 10 40
2022 Human resources 43 51 0 5 0 0 0 95 5 45
2022 Financial management 44 43 6 0 7 0 0 87 7 15
2022 Real property 20 55 0 25 0 0 0 75 25 10
2022 Material management 35 53 0 12 0 0 0 88 12 15
2022 Information management 24 49 4 19 4 0 0 73 23 65
2022 Information technology 49 34 5 9 3 0 0 83 12 60
2022 Policy 42 58 0 0 0 0 0 100 0 15
2022 Project management 33 49 0 18 0 0 0 82 18 20
2022 Other services to the public 38 44 4 8 3 3 0 85 11 30
2022 None of the above 23 41 4 23 9 0 0 64 32 60
2020 Client contact centre 26 48 11 15 0 0 0 74 15 25
2020 Communications or public affairs 11 69 11 6 3 0 0 80 8 35
2020 Access to information and privacy 23 53 5 17 3 0 0 76 19 40
2020 Library services 35 44 4 16 1 0 0 79 17 125
2020 Administration and operations 39 52 0 9 0 0 0 91 9 65
2020 Human resources 38 44 10 8 0 0 0 83 8 40
2020 Financial management 27 61 6 6 0 0 0 89 6 20
2020 Real property 34 47 0 18 0 0 0 82 18 15
2020 Material management 55 37 8 0 0 0 0 92 0 15
2020 Information management 31 54 6 7 2 0 0 85 9 50
2020 Information technology 45 36 12 4 2 0 0 81 6 50
2020 Policy 32 43 0 4 21 0 0 75 25 20
2020 Project management 44 30 5 21 0 0 0 74 21 20
2020 Other services to the public 32 49 6 9 4 0 0 81 13 60
2020 None of the above 25 42 11 19 3 0 0 66 23 95

Question 2. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 33 9 3 0 0 0 87 3 30
2024 Communications or public affairs 75 21 0 4 0 0 0 96 4 30
2024 Access to information and privacy 69 21 3 4 2 0 0 91 6 120
2024 Library services 67 19 5 7 1 0 2 87 7 140
2024 Administration and operations 69 21 9 0 1 0 0 90 1 65
2024 Human resources 72 27 0 2 0 0 0 98 2 55
2024 Financial management 55 36 5 4 0 0 0 91 4 25
2024 Real property 53 37 0 10 0 0 0 90 10 20
2024 Material management 68 21 11 0 0 0 0 89 0 10
2024 Information management 68 21 4 6 1 0 0 89 7 65
2024 Information technology 70 18 6 4 2 0 0 89 6 50
2024 Policy 81 14 0 4 0 0 0 96 4 20
2024 Project management 64 25 3 0 8 0 0 88 8 30
2024 Other services to the public 63 21 6 0 10 0 0 84 10 50
2024 None of the above 62 22 8 6 1 0 0 84 7 90

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 41 38 13 8 0 0 0 79 8 30
2024 Communications or public affairs 66 17 9 7 0 0 0 83 7 30
2024 Access to information and privacy 59 21 8 11 1 0 0 79 13 120
2024 Library services 57 25 8 6 1 0 2 84 7 140
2024 Administration and operations 50 43 3 3 1 0 0 92 4 65
2024 Human resources 43 47 4 7 0 0 0 90 7 55
2024 Financial management 28 50 5 13 5 0 0 78 17 25
2024 Real property 31 42 12 14 0 0 0 74 14 20
2024 Material management 68 32 0 0 0 0 0 100 0 10
2024 Information management 63 19 7 9 1 0 0 83 10 65
2024 Information technology 59 25 10 4 2 0 0 85 6 50
2024 Policy 71 20 4 5 0 0 0 91 5 20
2024 Project management 48 40 0 3 8 0 0 89 11 30
2024 Other services to the public 57 22 9 6 6 0 0 79 12 50
2024 None of the above 63 19 8 9 1 0 0 82 10 90

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 36 5 13 3 0 0 78 17 30
2024 Communications or public affairs 29 22 21 12 16 0 0 51 28 30
2024 Access to information and privacy 43 29 6 14 8 0 0 72 22 120
2024 Library services 42 39 5 7 7 0 0 81 14 140
2024 Administration and operations 39 26 12 16 7 0 0 65 23 65
2024 Human resources 29 27 21 20 3 0 0 56 24 50
2024 Financial management 35 49 4 4 8 0 0 84 12 25
2024 Real property 37 36 4 10 13 0 0 73 23 20
2024 Material management 41 46 7 6 0 0 0 87 6 10
2024 Information management 14 47 10 22 7 0 0 61 28 65
2024 Information technology 38 21 10 20 9 0 2 60 29 50
2024 Policy 38 22 0 25 15 0 0 61 39 20
2024 Project management 35 32 7 9 17 0 0 67 26 30
2024 Other services to the public 48 29 2 17 5 0 0 76 21 50
2024 None of the above 25 40 7 18 11 0 0 65 28 90
2022 Client contact centre 41 40 4 12 0 3 0 83 12 40
2022 Communications or public affairs 52 26 8 4 4 0 6 83 8 25
2022 Access to information and privacy 51 37 4 5 1 0 2 89 7 70
2022 Library services 49 39 5 4 1 0 2 90 5 120
2022 Administration and operations 41 33 17 5 2 0 2 76 7 40
2022 Human resources 46 42 4 7 0 0 0 89 7 45
2022 Financial management 37 33 11 13 0 0 6 75 13 15
2022 Real property 29 61 10 0 0 0 0 90 0 10
2022 Material management 50 38 0 6 6 0 0 88 12 15
2022 Information management 43 32 6 10 6 1 2 78 16 65
2022 Information technology 62 26 5 1 1 0 3 92 3 60
2022 Policy 54 40 6 0 0 0 0 94 0 15
2022 Project management 47 20 10 14 5 0 5 70 20 20
2022 Other services to the public 55 30 9 0 3 0 3 88 3 30
2022 None of the above 38 32 12 11 7 0 0 70 18 60
2020 Client contact centre 23 37 26 14 0 0 0 60 14 25
2020 Communications or public affairs 17 42 19 14 8 0 0 58 22 35
2020 Access to information and privacy 31 45 14 7 3 0 0 76 10 40
2020 Library services 33 41 11 14 1 0 0 74 15 125
2020 Administration and operations 36 39 9 12 4 0 0 74 16 65
2020 Human resources 31 45 2 20 2 0 0 76 22 40
2020 Financial management 16 55 11 18 0 0 0 71 18 20
2020 Real property 46 36 0 12 6 0 0 82 18 15
2020 Material management 54 31 8 0 0 0 7 92 0 15
2020 Information management 37 43 10 5 4 0 0 80 9 50
2020 Information technology 43 34 13 8 2 0 0 77 10 50
2020 Policy 32 32 0 15 21 0 0 64 36 20
2020 Project management 40 26 20 14 0 0 0 66 14 20
2020 Other services to the public 44 29 7 12 7 0 0 73 20 55
2020 None of the above 26 42 13 12 6 0 0 68 19 95
2019 Client contact centre 40 46 6 7 0 0 0 87 7 35
2019 Communications or public affairs 48 46 5 0 0 0 0 95 0 35
2019 Access to information and privacy 53 38 6 3 0 0 0 91 3 45
2019 Library services 47 37 8 5 3 0 0 84 8 130
2019 Administration and operations 56 33 5 4 1 0 0 90 5 80
2019 Human resources 52 37 0 11 0 0 0 89 11 45
2019 Financial management 75 25 0 0 0 0 0 100 0 25
2019 Real property 31 35 6 20 8 0 0 67 27 15
2019 Material management 56 21 7 8 8 0 0 77 15 15
2019 Information management 49 37 5 8 1 0 0 86 9 75
2019 Information technology 56 32 6 4 2 0 0 88 6 65
2019 Policy 66 29 5 0 0 0 0 95 0 20
2019 Project management 47 38 6 6 3 0 0 85 9 35
2019 Other services to the public 36 45 7 6 7 0 0 80 13 45
2019 None of the above 51 33 4 11 2 0 0 84 12 105

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 32 53 10 5 0 0 0 84 5 30
2024 Communications or public affairs 33 39 13 12 0 0 3 74 12 30
2024 Access to information and privacy 35 44 10 7 4 0 0 78 12 120
2024 Library services 36 41 9 11 2 1 0 78 13 140
2024 Administration and operations 33 36 24 6 2 0 0 69 8 65
2024 Human resources 43 42 11 3 0 0 0 85 3 55
2024 Financial management 49 32 15 4 0 0 0 81 4 25
2024 Real property 20 57 4 18 0 0 0 78 18 20
2024 Material management 58 35 0 7 0 0 0 93 7 10
2024 Information management 38 28 12 19 4 0 0 65 23 65
2024 Information technology 39 33 20 8 0 0 0 72 8 50
2024 Policy 39 32 19 5 5 0 0 71 10 20
2024 Project management 27 46 15 0 11 0 0 74 11 30
2024 Other services to the public 35 34 10 13 8 0 0 69 22 50
2024 None of the above 16 39 15 20 9 0 1 55 29 90
2022 Client contact centre 31 54 6 6 0 3 0 88 6 40
2022 Communications or public affairs 29 30 21 19 0 0 0 60 19 25
2022 Access to information and privacy 41 35 5 17 1 0 0 76 18 75
2022 Library services 31 41 12 11 4 0 1 73 15 120
2022 Administration and operations 36 49 5 10 0 0 0 85 10 40
2022 Human resources 50 33 9 8 0 0 0 83 8 45
2022 Financial management 48 52 0 0 0 0 0 100 0 15
2022 Real property 46 54 0 0 0 0 0 100 0 10
2022 Material management 54 33 6 6 0 0 0 88 6 15
2022 Information management 43 32 12 10 2 0 1 76 12 65
2022 Information technology 39 37 12 7 5 0 0 76 11 60
2022 Policy 32 47 6 9 6 0 0 79 15 15
2022 Project management 29 53 9 9 0 0 0 82 9 20
2022 Other services to the public 42 34 6 15 4 0 0 76 18 30
2022 None of the above 21 51 9 10 9 0 0 72 18 60
2020 Client contact centre 30 52 15 4 0 0 0 82 4 25
2020 Communications or public affairs 22 28 34 11 3 0 3 51 14 35
2020 Access to information and privacy 20 56 7 17 0 0 0 76 17 40
2020 Library services 35 43 12 7 1 0 3 80 8 125
2020 Administration and operations 49 33 11 6 0 0 1 83 6 65
2020 Human resources 31 59 5 5 0 0 0 90 5 40
2020 Financial management 26 57 17 0 0 0 0 83 0 20
2020 Real property 16 54 23 7 0 0 0 70 7 15
2020 Material management 55 30 7 7 0 0 0 85 7 15
2020 Information management 34 48 10 7 0 0 0 83 7 50
2020 Information technology 43 28 19 6 2 0 2 72 8 50
2020 Policy 45 23 6 23 0 0 4 71 24 20
2020 Project management 39 36 9 15 0 0 0 76 15 20
2020 Other services to the public 43 36 7 10 4 0 0 79 14 60
2020 None of the above 31 34 16 13 5 0 2 66 18 95
2019 Client contact centre 37 44 6 14 0 0 0 80 14 35
2019 Communications or public affairs 49 32 11 6 0 3 0 83 6 35
2019 Access to information and privacy 31 42 11 8 9 0 0 73 17 45
2019 Library services 24 51 10 12 2 0 0 75 15 135
2019 Administration and operations 40 42 6 11 0 0 0 83 11 80
2019 Human resources 34 51 6 6 2 0 0 85 8 45
2019 Financial management 42 50 8 0 0 0 0 92 0 25
2019 Real property 23 37 26 14 0 0 0 61 14 15
2019 Material management 29 49 0 15 8 0 0 77 23 15
2019 Information management 41 40 9 8 1 0 0 81 10 75
2019 Information technology 38 31 20 7 2 2 0 71 9 65
2019 Policy 43 43 4 5 5 0 0 85 10 20
2019 Project management 39 40 11 6 3 0 0 79 10 35
2019 Other services to the public 30 48 9 6 7 0 0 79 13 45
2019 None of the above 34 41 10 15 0 0 0 75 15 105

Question 6. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 61 28 8 0 3 0 0 88 3 30
2024 Communications or public affairs 30 41 7 9 10 0 3 73 20 30
2024 Access to information and privacy 50 29 9 8 1 1 1 81 9 115
2024 Library services 42 42 10 3 3 0 0 84 6 140
2024 Administration and operations 41 35 9 15 0 0 0 76 15 65
2024 Human resources 41 45 9 4 2 0 0 86 5 55
2024 Financial management 40 47 8 5 0 0 0 87 5 25
2024 Real property 41 44 10 6 0 0 0 85 6 20
2024 Material management 59 28 0 13 0 0 0 87 13 10
2024 Information management 38 44 4 12 1 0 0 82 14 65
2024 Information technology 45 31 16 8 0 0 0 75 8 50
2024 Policy 34 32 0 15 15 0 4 69 31 20
2024 Project management 38 42 7 3 11 0 0 79 14 30
2024 Other services to the public 40 35 11 11 4 0 0 74 15 50
2024 None of the above 28 47 11 8 6 0 0 75 14 90
2022 Client contact centre 47 43 7 0 0 3 0 93 0 40
2022 Communications or public affairs 41 47 4 8 0 0 0 88 8 25
2022 Access to information and privacy 53 37 5 6 0 0 0 90 6 75
2022 Library services 53 34 7 4 1 0 0 88 5 120
2022 Administration and operations 41 46 5 8 0 0 0 87 8 40
2022 Human resources 46 47 5 2 0 0 0 93 2 45
2022 Financial management 61 34 6 0 0 0 0 94 0 15
2022 Real property 59 41 0 0 0 0 0 100 0 10
2022 Material management 47 41 0 6 6 0 0 88 12 15
2022 Information management 49 36 7 6 2 0 0 85 8 65
2022 Information technology 56 22 13 6 1 0 2 79 8 60
2022 Policy 33 61 0 6 0 0 0 94 6 15
2022 Project management 54 28 5 14 0 0 0 82 14 20
2022 Other services to the public 56 25 9 6 0 3 0 84 7 30
2022 None of the above 41 36 6 7 7 1 2 80 14 60
2020 Client contact centre 31 46 20 4 0 0 0 77 4 25
2020 Communications or public affairs 14 55 19 8 3 0 0 69 11 35
2020 Access to information and privacy 40 48 5 7 0 0 0 88 7 40
2020 Library services 52 33 8 6 1 1 0 85 6 125
2020 Administration and operations 45 41 3 9 2 0 0 86 11 65
2020 Human resources 36 41 3 18 3 0 0 77 20 40
2020 Financial management 37 28 23 12 0 0 0 65 12 20
2020 Real property 37 25 32 6 0 0 0 61 6 15
2020 Material management 62 30 8 0 0 0 0 92 0 15
2020 Information management 37 48 9 6 0 0 0 85 6 50
2020 Information technology 50 24 14 8 2 2 0 75 10 50
2020 Policy 27 37 15 11 11 0 0 64 21 20
2020 Project management 44 37 9 10 0 0 0 81 10 20
2020 Other services to the public 40 43 5 5 6 0 0 84 11 55
2020 None of the above 27 43 15 13 2 0 0 70 15 95
2019 Client contact centre 42 52 6 0 0 0 0 94 0 30
2019 Communications or public affairs 64 22 8 6 0 0 0 86 6 35
2019 Access to information and privacy 52 36 11 2 0 0 0 87 2 45
2019 Library services 41 43 5 10 0 1 0 85 10 130
2019 Administration and operations 61 26 6 7 0 0 0 87 7 80
2019 Human resources 53 37 7 3 0 0 0 90 3 45
2019 Financial management 64 32 4 0 0 0 0 96 0 25
2019 Real property 41 37 6 16 0 0 0 78 16 15
2019 Material management 52 34 0 6 8 0 0 86 14 15
2019 Information management 49 38 10 1 1 0 0 87 3 75
2019 Information technology 59 27 5 7 0 2 0 88 7 65
2019 Policy 62 25 0 14 0 0 0 86 14 20
2019 Project management 67 23 3 7 0 0 0 90 7 35
2019 Other services to the public 50 31 11 4 4 0 0 80 9 45
2019 None of the above 51 34 9 6 0 0 0 86 6 105

Question 7. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 36 22 3 3 0 0 72 7 30
2024 Communications or public affairs 34 33 9 19 4 0 0 68 23 30
2024 Access to information and privacy 52 34 3 6 3 0 3 88 10 120
2024 Library services 46 32 10 4 6 1 2 79 10 140
2024 Administration and operations 36 37 13 6 6 1 0 74 12 65
2024 Human resources 36 47 14 2 2 0 0 83 3 55
2024 Financial management 32 38 9 12 8 0 0 70 20 25
2024 Real property 41 38 12 5 6 0 0 78 10 20
2024 Material management 65 11 7 11 6 0 0 76 17 10
2024 Information management 49 36 2 6 7 0 0 85 13 65
2024 Information technology 40 21 16 11 8 2 2 63 20 50
2024 Policy 43 43 0 9 5 0 0 85 15 20
2024 Project management 42 32 9 3 14 0 0 74 17 30
2024 Other services to the public 46 35 8 11 0 0 0 81 11 50
2024 None of the above 37 29 12 11 10 0 1 66 21 90
2022 Client contact centre 51 27 17 2 0 3 0 80 2 40
2022 Communications or public affairs 38 42 8 7 0 0 6 84 8 25
2022 Access to information and privacy 63 28 4 5 0 0 0 91 5 75
2022 Library services 48 34 6 9 2 1 1 83 11 120
2022 Administration and operations 50 27 17 5 0 0 0 78 5 40
2022 Human resources 50 36 7 0 2 3 2 90 2 45
2022 Financial management 51 27 11 11 0 0 0 78 11 15
2022 Real property 43 49 0 8 0 0 0 92 8 10
2022 Material management 51 23 0 20 6 0 0 74 26 15
2022 Information management 57 32 3 8 0 0 0 89 8 65
2022 Information technology 48 35 3 8 2 0 3 86 10 60
2022 Policy 39 35 21 0 0 0 6 78 0 15
2022 Project management 48 33 0 14 0 0 5 86 14 20
2022 Other services to the public 43 25 12 6 7 0 7 73 14 30
2022 None of the above 41 40 3 1 13 1 0 82 14 60
2020 Client contact centre 30 42 17 7 4 0 0 72 11 25
2020 Communications or public affairs 50 39 8 0 3 0 0 89 3 35
2020 Access to information and privacy 60 26 10 2 0 0 3 88 2 40
2020 Library services 47 30 14 7 1 0 0 77 9 125
2020 Administration and operations 64 22 9 3 2 0 0 86 5 65
2020 Human resources 41 47 8 5 0 0 0 87 5 40
2020 Financial management 38 56 6 0 0 0 0 94 0 20
2020 Real property 47 18 22 7 0 0 6 70 7 15
2020 Material management 50 50 0 0 0 0 0 100 0 10
2020 Information management 66 30 4 0 0 0 0 96 0 50
2020 Information technology 50 33 8 4 4 0 0 83 9 45
2020 Policy 43 37 5 9 5 0 0 80 15 20
2020 Project management 48 37 11 5 0 0 0 85 5 20
2020 Other services to the public 54 25 12 4 5 0 0 79 9 55
2020 None of the above 40 32 12 9 5 2 0 74 14 95
2019 Client contact centre 34 37 12 9 3 3 2 75 13 35
2019 Communications or public affairs 67 27 3 3 0 0 0 95 3 35
2019 Access to information and privacy 41 33 13 6 4 0 2 76 10 45
2019 Library services 39 35 13 9 2 1 1 76 11 130
2019 Administration and operations 53 34 4 7 1 0 1 88 8 80
2019 Human resources 42 36 6 13 2 0 0 79 15 45
2019 Financial management 54 39 8 0 0 0 0 92 0 25
2019 Real property 43 37 6 6 8 0 0 80 14 15
2019 Material management 64 8 13 8 8 0 0 72 15 15
2019 Information management 59 28 7 3 1 0 1 89 4 75
2019 Information technology 57 24 9 3 3 3 0 84 6 65
2019 Policy 62 24 8 5 0 0 0 86 5 20
2019 Project management 64 24 3 3 3 3 0 91 6 35
2019 Other services to the public 45 26 12 10 4 0 3 73 15 45
2019 None of the above 52 22 12 9 4 1 1 75 12 105

Question 8. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 37 15 7 2 0 0 75 9 30
2024 Communications or public affairs 28 44 14 7 7 0 0 72 14 30
2024 Access to information and privacy 42 42 14 2 1 0 0 83 3 120
2024 Library services 42 35 15 6 2 1 0 77 8 140
2024 Administration and operations 20 48 27 5 0 0 0 68 5 65
2024 Human resources 31 54 14 1 0 0 0 84 1 55
2024 Financial management 36 44 12 4 4 0 0 79 8 25
2024 Real property 36 39 13 6 6 0 0 75 11 20
2024 Material management 48 11 28 6 7 0 0 59 13 10
2024 Information management 52 28 11 5 4 0 0 80 8 65
2024 Information technology 31 37 15 13 4 0 0 68 17 50
2024 Policy 32 34 17 10 7 0 0 67 17 20
2024 Project management 42 30 16 3 8 0 0 72 11 30
2024 Other services to the public 59 26 6 2 6 0 0 86 9 50
2024 None of the above 32 45 5 13 6 0 0 77 18 90
2022 Client contact centre 31 49 8 5 5 3 0 82 10 40
2022 Communications or public affairs 26 49 13 11 0 0 0 76 11 25
2022 Access to information and privacy 52 39 8 1 0 0 0 91 1 75
2022 Library services 43 33 12 9 2 0 1 77 11 120
2022 Administration and operations 56 23 12 5 3 0 0 79 8 40
2022 Human resources 42 51 2 5 0 0 0 93 5 45
2022 Financial management 48 47 0 6 0 0 0 94 6 15
2022 Real property 52 48 0 0 0 0 0 100 0 10
2022 Material management 34 31 21 14 0 0 0 65 14 15
2022 Information management 47 35 11 2 3 2 0 84 5 65
2022 Information technology 45 36 9 5 5 0 0 81 10 60
2022 Policy 25 56 13 0 6 0 0 81 6 15
2022 Project management 35 37 19 9 0 0 0 72 9 20
2022 Other services to the public 52 23 16 3 6 0 0 75 9 30
2022 None of the above 33 30 24 8 5 0 0 63 13 60
2020 Client contact centre 23 40 26 8 4 0 0 62 11 25
2020 Communications or public affairs 36 42 11 6 6 0 0 78 11 35
2020 Access to information and privacy 35 51 5 7 3 0 0 86 10 40
2020 Library services 34 52 6 6 2 0 0 86 8 125
2020 Administration and operations 49 33 12 6 0 0 0 82 6 65
2020 Human resources 31 54 12 3 0 0 0 85 3 40
2020 Financial management 44 46 10 0 0 0 0 90 0 20
2020 Real property 45 18 25 12 0 0 0 63 12 15
2020 Material management 54 39 7 0 0 0 0 93 0 15
2020 Information management 45 33 14 7 2 0 0 78 8 50
2020 Information technology 36 35 17 8 2 2 0 73 10 50
2020 Policy 48 37 9 5 0 0 0 85 5 20
2020 Project management 40 51 0 0 9 0 0 91 9 20
2020 Other services to the public 50 36 5 5 4 0 0 86 9 60
2020 None of the above 32 47 12 4 5 0 0 79 9 95
2019 Client contact centre 36 44 10 6 0 0 3 83 7 35
2019 Communications or public affairs 41 34 22 0 3 0 0 75 3 35
2019 Access to information and privacy 38 47 8 2 5 0 0 85 7 45
2019 Library services 39 46 7 6 1 0 0 85 7 135
2019 Administration and operations 42 40 10 6 3 0 0 82 9 80
2019 Human resources 35 52 8 4 0 0 0 87 4 45
2019 Financial management 50 46 4 0 0 0 0 96 0 25
2019 Real property 29 49 6 8 8 0 0 78 16 15
2019 Material management 58 36 6 0 0 0 0 94 0 15
2019 Information management 45 35 12 8 0 0 0 80 8 75
2019 Information technology 41 37 16 4 2 0 0 78 6 65
2019 Policy 57 23 15 5 0 0 0 80 5 20
2019 Project management 47 35 14 0 3 0 0 82 3 35
2019 Other services to the public 48 32 14 4 2 0 0 79 7 45
2019 None of the above 54 26 7 8 5 0 0 81 12 105

Question 9. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 42 24 3 0 0 0 73 3 30
2024 Communications or public affairs 24 62 7 6 0 0 0 86 6 30
2024 Access to information and privacy 34 35 11 18 2 0 1 69 20 120
2024 Library services 31 30 17 16 6 0 0 61 22 140
2024 Administration and operations 30 38 16 12 4 0 0 68 16 65
2024 Human resources 41 33 18 8 0 0 0 74 8 55
2024 Financial management 41 47 13 0 0 0 0 87 0 25
2024 Real property 31 31 32 0 6 0 0 63 6 20
2024 Material management 31 34 10 18 7 0 0 65 25 10
2024 Information management 38 35 10 8 9 0 0 73 17 65
2024 Information technology 35 28 17 12 8 0 0 63 20 50
2024 Policy 47 23 10 16 5 0 0 69 21 20
2024 Project management 24 34 19 6 14 3 0 60 20 30
2024 Other services to the public 39 32 10 11 8 0 0 70 20 50
2024 None of the above 20 41 16 16 8 0 0 60 23 90
2022 Client contact centre 21 37 29 2 5 3 3 62 7 40
2022 Communications or public affairs 26 43 24 4 3 0 0 69 7 25
2022 Access to information and privacy 39 35 13 14 0 0 0 73 14 75
2022 Library services 27 38 14 11 9 1 0 65 21 120
2022 Administration and operations 39 39 12 7 3 0 0 78 10 40
2022 Human resources 36 40 22 2 0 0 0 76 2 45
2022 Financial management 57 37 0 6 0 0 0 94 6 15
2022 Real property 61 30 9 0 0 0 0 91 0 10
2022 Material management 49 30 8 7 6 0 0 79 13 15
2022 Information management 40 30 13 9 7 0 2 71 16 65
2022 Information technology 38 30 21 10 1 0 0 68 11 60
2022 Policy 19 29 34 18 0 0 0 48 18 15
2022 Project management 29 33 14 5 19 0 0 63 23 20
2022 Other services to the public 48 24 10 9 9 0 0 72 19 30
2022 None of the above 20 37 17 5 19 2 0 58 24 60
2020 Client contact centre 25 23 22 29 0 0 0 49 29 25
2020 Communications or public affairs 39 41 11 8 0 0 0 80 8 35
2020 Access to information and privacy 45 36 10 10 0 0 0 81 10 40
2020 Library services 33 33 15 15 4 0 1 66 19 125
2020 Administration and operations 53 24 13 9 1 0 0 77 10 65
2020 Human resources 29 53 12 5 0 0 0 82 5 40
2020 Financial management 33 56 5 6 0 0 0 89 6 20
2020 Real property 51 24 12 6 7 0 0 75 12 15
2020 Material management 62 31 7 0 0 0 0 93 0 15
2020 Information management 39 41 8 10 2 0 0 81 12 50
2020 Information technology 30 45 12 4 8 0 0 75 13 50
2020 Policy 48 37 15 0 0 0 0 85 0 20
2020 Project management 52 16 11 11 9 0 0 68 21 20
2020 Other services to the public 28 37 14 13 8 0 0 65 20 60
2020 None of the above 31 37 13 9 9 0 0 69 19 95
2019 Client contact centre 22 42 21 12 3 0 0 64 14 35
2019 Communications or public affairs 36 48 5 5 3 3 0 86 9 35
2019 Access to information and privacy 22 55 13 10 0 0 0 77 10 45
2019 Library services 31 37 14 8 9 0 1 69 17 135
2019 Administration and operations 42 38 12 4 4 0 0 80 7 80
2019 Human resources 30 58 2 9 2 0 0 87 11 45
2019 Financial management 50 31 12 8 0 0 0 81 8 25
2019 Real property 23 43 12 6 16 0 0 67 22 15
2019 Material management 43 34 15 8 0 0 0 77 8 15
2019 Information management 30 47 17 4 1 1 0 78 6 75
2019 Information technology 38 39 11 6 3 2 2 79 10 65
2019 Policy 38 47 10 5 0 0 0 85 5 20
2019 Project management 49 36 3 6 7 0 0 84 13 35
2019 Other services to the public 37 25 16 8 14 0 0 62 22 45
2019 None of the above 37 37 9 9 9 0 0 74 18 105

Question 10. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 45 52 3 0 0 0 0 97 0 30
2024 Communications or public affairs 34 50 13 0 3 0 0 83 3 30
2024 Access to information and privacy 37 42 7 12 2 0 0 79 14 120
2024 Library services 48 39 5 5 1 1 1 88 7 140
2024 Administration and operations 26 54 16 3 2 0 0 80 5 65
2024 Human resources 26 62 8 4 0 0 0 88 4 55
2024 Financial management 40 56 4 0 0 0 0 96 0 25
2024 Real property 24 65 6 0 6 0 0 89 6 20
2024 Material management 54 26 7 13 0 0 0 80 13 10
2024 Information management 41 43 5 8 4 0 0 84 12 65
2024 Information technology 32 46 10 7 4 0 0 78 11 50
2024 Policy 41 25 13 16 5 0 0 66 21 20
2024 Project management 36 46 7 3 8 0 0 82 11 30
2024 Other services to the public 38 41 12 4 3 0 2 80 8 50
2024 None of the above 32 50 8 7 3 0 0 82 11 90
2022 Client contact centre 39 44 12 2 0 3 0 86 2 40
2022 Communications or public affairs 23 41 7 15 15 0 0 64 29 25
2022 Access to information and privacy 41 41 1 15 2 0 0 83 16 70
2022 Library services 41 44 9 6 0 0 0 85 6 120
2022 Administration and operations 50 37 7 6 0 0 0 87 6 40
2022 Human resources 50 35 9 4 2 0 0 85 7 45
2022 Financial management 48 30 16 6 0 0 0 78 6 15
2022 Real property 58 33 9 0 0 0 0 91 0 10
2022 Material management 28 59 13 0 0 0 0 87 0 15
2022 Information management 43 43 7 7 0 0 0 86 7 65
2022 Information technology 45 29 22 2 3 0 0 74 5 60
2022 Policy 14 59 0 27 0 0 0 73 27 15
2022 Project management 23 30 24 9 14 0 0 53 23 20
2022 Other services to the public 55 29 3 6 6 0 0 85 12 30
2022 None of the above 38 43 6 6 7 0 0 81 13 60
2020 Client contact centre 34 47 15 4 0 0 0 81 4 25
2020 Communications or public affairs 31 50 11 8 0 0 0 80 8 35
2020 Access to information and privacy 38 41 14 5 2 0 0 79 7 40
2020 Library services 39 43 9 7 2 0 0 82 9 125
2020 Administration and operations 48 41 5 6 0 0 0 89 6 65
2020 Human resources 43 50 2 5 0 0 0 92 5 40
2020 Financial management 33 50 17 0 0 0 0 83 0 20
2020 Real property 34 42 12 12 0 0 0 76 12 15
2020 Material management 77 23 0 0 0 0 0 100 0 15
2020 Information management 40 47 9 4 0 0 0 87 4 50
2020 Information technology 28 39 13 15 4 0 0 68 19 45
2020 Policy 37 53 9 0 0 0 0 91 0 20
2020 Project management 43 42 10 0 5 0 0 85 5 20
2020 Other services to the public 46 34 13 7 0 0 0 80 7 60
2020 None of the above 32 43 8 11 5 0 0 75 17 95
2019 Client contact centre 29 51 14 6 0 0 0 80 6 35
2019 Communications or public affairs 43 32 14 11 0 0 0 75 11 35
2019 Access to information and privacy 39 35 14 8 4 0 0 74 12 45
2019 Library services 35 42 14 6 3 0 0 77 9 135
2019 Administration and operations 53 29 10 7 2 0 0 82 8 80
2019 Human resources 34 47 5 12 0 0 3 83 12 45
2019 Financial management 50 39 12 0 0 0 0 88 0 25
2019 Real property 23 39 12 20 6 0 0 63 26 15
2019 Material management 41 51 0 8 0 0 0 92 8 15
2019 Information management 35 50 10 5 0 0 0 85 5 75
2019 Information technology 32 43 13 10 2 0 0 75 12 65
2019 Policy 43 38 8 10 0 0 0 81 10 20
2019 Project management 35 54 6 6 0 0 0 88 6 35
2019 Other services to the public 40 44 3 11 2 0 0 84 13 45
2019 None of the above 47 40 4 6 2 0 1 87 8 105

Question 11. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 58 5 0 0 0 0 95 0 30
2024 Communications or public affairs 41 40 9 7 0 3 0 83 7 30
2024 Access to information and privacy 61 33 5 2 0 0 0 93 2 120
2024 Library services 52 36 8 3 1 0 1 89 3 140
2024 Administration and operations 37 47 12 3 2 0 0 84 5 65
2024 Human resources 33 58 4 3 2 0 0 91 5 55
2024 Financial management 45 43 13 0 0 0 0 87 0 25
2024 Real property 62 38 0 0 0 0 0 100 0 20
2024 Material management 56 29 15 0 0 0 0 85 0 10
2024 Information management 51 37 4 5 3 0 0 88 8 65
2024 Information technology 50 32 8 10 0 0 0 82 10 50
2024 Policy 56 39 0 5 0 0 0 95 5 20
2024 Project management 54 25 9 0 8 0 3 82 9 30
2024 Other services to the public 51 36 6 4 4 0 0 86 8 50
2024 None of the above 40 39 7 10 3 1 0 80 14 90
2022 Client contact centre 41 52 5 0 0 3 0 95 0 40
2022 Communications or public affairs 34 33 12 14 7 0 0 66 22 25
2022 Access to information and privacy 67 24 5 3 0 1 0 92 4 75
2022 Library services 55 35 5 3 1 1 0 92 4 120
2022 Administration and operations 59 29 10 3 0 0 0 88 3 40
2022 Human resources 51 41 4 4 0 0 0 91 4 45
2022 Financial management 63 37 0 0 0 0 0 100 0 15
2022 Real property 80 20 0 0 0 0 0 100 0 10
2022 Material management 63 31 6 0 0 0 0 94 0 15
2022 Information management 63 28 5 3 2 0 0 91 4 65
2022 Information technology 53 30 9 7 0 0 0 83 7 60
2022 Policy 44 43 0 13 0 0 0 87 13 15
2022 Project management 57 24 5 4 9 0 0 82 13 20
2022 Other services to the public 62 23 6 6 3 0 0 85 9 30
2022 None of the above 48 41 6 2 4 0 0 89 5 60
2020 Client contact centre 37 52 7 4 0 0 0 89 4 25
2020 Communications or public affairs 43 43 9 3 3 0 0 86 6 35
2020 Access to information and privacy 66 26 7 0 0 0 0 93 0 40
2020 Library services 53 33 11 2 2 0 0 85 3 125
2020 Administration and operations 57 32 7 3 0 0 0 89 3 65
2020 Human resources 45 47 8 0 0 0 0 92 0 40
2020 Financial management 44 51 0 6 0 0 0 94 6 20
2020 Real property 58 30 12 0 0 0 0 88 0 15
2020 Material management 69 24 7 0 0 0 0 93 0 15
2020 Information management 53 39 4 3 2 0 0 92 4 50
2020 Information technology 53 30 11 2 4 0 0 83 6 45
2020 Policy 48 47 0 5 0 0 0 95 5 20
2020 Project management 69 22 0 5 5 0 0 91 9 20
2020 Other services to the public 57 28 10 3 2 0 0 84 5 60
2020 None of the above 45 40 9 3 3 0 0 85 6 95
2019 Client contact centre 29 68 3 0 0 0 0 97 0 30
2019 Communications or public affairs 39 42 13 6 0 0 0 81 6 35
2019 Access to information and privacy 53 39 2 4 2 0 0 92 6 45
2019 Library services 46 40 9 4 1 0 0 86 5 135
2019 Administration and operations 52 39 8 1 0 0 0 91 1 80
2019 Human resources 41 52 4 0 2 0 0 94 2 45
2019 Financial management 73 23 4 0 0 0 0 96 0 25
2019 Real property 37 51 12 0 0 0 0 88 0 15
2019 Material management 64 36 0 0 0 0 0 100 0 15
2019 Information management 57 35 7 0 0 0 0 93 0 75
2019 Information technology 42 42 8 7 0 0 0 85 7 65
2019 Policy 67 28 5 0 0 0 0 95 0 20
2019 Project management 53 39 3 3 0 3 0 95 3 35
2019 Other services to the public 64 25 2 6 3 0 0 89 9 45
2019 None of the above 61 30 5 3 2 0 0 91 4 105

Question 12. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 33 28 0 2 0 0 69 2 30
2024 Communications or public affairs 23 46 17 13 0 0 0 69 13 30
2024 Access to information and privacy 39 36 14 8 3 0 0 75 11 115
2024 Library services 33 33 13 14 7 0 1 66 21 140
2024 Administration and operations 36 35 17 9 4 0 0 71 12 65
2024 Human resources 24 49 20 6 0 0 0 74 6 55
2024 Financial management 32 47 16 0 4 0 0 79 4 25
2024 Real property 47 23 24 0 6 0 0 71 6 20
2024 Material management 49 26 17 7 0 0 0 76 7 10
2024 Information management 45 37 4 10 4 0 0 82 14 65
2024 Information technology 36 24 25 8 7 0 0 59 15 50
2024 Policy 42 32 9 7 10 0 0 74 16 20
2024 Project management 33 31 15 7 14 0 0 64 21 30
2024 Other services to the public 37 37 9 7 10 0 0 73 18 50
2024 None of the above 23 41 14 14 9 0 0 64 23 90
2022 Client contact centre 27 37 27 4 3 3 0 65 7 40
2022 Communications or public affairs 22 49 14 8 7 0 0 72 15 25
2022 Access to information and privacy 46 41 8 4 1 0 0 87 5 75
2022 Library services 32 41 11 9 6 0 1 74 15 120
2022 Administration and operations 45 34 16 0 6 0 0 78 6 40
2022 Human resources 52 26 17 5 0 0 0 78 5 45
2022 Financial management 50 39 11 0 0 0 0 89 0 15
2022 Real property 54 46 0 0 0 0 0 100 0 10
2022 Material management 37 44 0 19 0 0 0 81 19 15
2022 Information management 38 34 13 9 6 0 0 72 15 65
2022 Information technology 39 30 13 15 3 0 0 69 18 60
2022 Policy 27 24 30 13 6 0 0 51 19 15
2022 Project management 19 56 0 5 20 0 0 75 25 20
2022 Other services to the public 52 17 16 0 13 3 0 71 13 30
2022 None of the above 22 36 21 3 18 0 0 58 21 60
2020 Client contact centre 23 37 11 26 4 0 0 60 30 25
2020 Communications or public affairs 47 39 8 6 0 0 0 86 6 35
2020 Access to information and privacy 37 44 17 3 0 0 0 81 3 40
2020 Library services 33 40 11 7 9 0 0 73 16 125
2020 Administration and operations 49 23 18 10 0 0 0 72 10 65
2020 Human resources 31 47 10 13 0 0 0 77 13 40
2020 Financial management 22 67 11 0 0 0 0 89 0 20
2020 Real property 45 31 12 12 0 0 0 76 12 15
2020 Material management 54 39 7 0 0 0 0 93 0 15
2020 Information management 41 40 4 10 4 0 0 81 14 50
2020 Information technology 33 34 20 6 6 0 0 67 13 50
2020 Policy 69 21 9 0 0 0 0 91 0 20
2020 Project management 54 19 12 10 5 0 0 73 15 20
2020 Other services to the public 38 28 16 11 7 0 0 66 18 60
2020 None of the above 30 38 10 11 11 1 0 68 22 95
2019 Client contact centre 22 50 19 9 0 0 0 72 9 35
2019 Communications or public affairs 34 44 13 6 3 0 0 78 9 35
2019 Access to information and privacy 31 52 12 4 0 0 0 84 4 45
2019 Library services 34 34 14 10 7 0 0 68 17 135
2019 Administration and operations 45 37 11 5 2 0 0 82 7 80
2019 Human resources 23 64 4 6 2 0 0 87 8 45
2019 Financial management 60 32 4 4 0 0 0 92 4 25
2019 Real property 41 20 18 6 16 0 0 61 22 15
2019 Material management 49 28 0 15 8 0 0 77 23 15
2019 Information management 35 45 13 7 0 0 0 80 7 75
2019 Information technology 39 32 15 7 3 2 2 73 11 65
2019 Policy 57 28 10 5 0 0 0 86 5 20
2019 Project management 42 40 14 0 3 0 0 83 3 35
2019 Other services to the public 49 22 4 9 15 0 0 71 24 45
2019 None of the above 45 30 10 9 6 1 0 75 15 105

Question 13. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 46 36 9 9 0 0 0 81 9 30
2024 Communications or public affairs 43 30 24 3 0 0 0 73 3 30
2024 Access to information and privacy 56 33 10 1 0 1 0 89 1 120
2024 Library services 56 28 12 3 1 0 1 84 4 140
2024 Administration and operations 34 40 21 5 0 0 0 74 5 65
2024 Human resources 40 48 12 0 0 0 0 88 0 55
2024 Financial management 32 49 19 0 0 0 0 81 0 25
2024 Real property 63 18 13 0 6 0 0 81 6 20
2024 Material management 59 16 18 0 7 0 0 75 7 10
2024 Information management 62 27 5 3 2 0 0 90 5 65
2024 Information technology 39 35 16 6 2 2 0 76 8 50
2024 Policy 57 22 4 17 0 0 0 79 17 20
2024 Project management 51 33 8 0 8 0 0 84 8 30
2024 Other services to the public 63 27 4 0 6 0 0 90 6 50
2024 None of the above 45 41 4 5 2 1 0 88 8 90
2022 Client contact centre 44 39 10 0 5 3 0 85 5 40
2022 Communications or public affairs 41 35 21 4 0 0 0 75 4 25
2022 Access to information and privacy 56 34 7 3 0 0 0 90 3 75
2022 Library services 51 40 8 1 1 0 0 91 2 120
2022 Administration and operations 58 21 15 0 6 0 0 79 6 40
2022 Human resources 53 40 4 2 0 0 0 93 2 45
2022 Financial management 55 45 0 0 0 0 0 100 0 15
2022 Real property 62 38 0 0 0 0 0 100 0 10
2022 Material management 61 33 6 0 0 0 0 94 0 15
2022 Information management 59 33 7 0 2 0 0 91 2 65
2022 Information technology 53 33 9 2 3 0 0 86 5 60
2022 Policy 40 46 8 6 0 0 0 86 6 15
2022 Project management 58 28 5 0 9 0 0 86 9 20
2022 Other services to the public 61 23 6 7 0 3 0 87 7 30
2022 None of the above 50 38 9 2 2 0 0 87 3 60
2020 Client contact centre 39 50 7 4 0 0 0 89 4 25
2020 Communications or public affairs 47 42 8 0 3 0 0 89 3 35
2020 Access to information and privacy 44 46 7 3 0 0 0 90 3 40
2020 Library services 51 39 7 3 0 0 0 90 3 120
2020 Administration and operations 52 34 9 4 0 0 0 86 4 65
2020 Human resources 38 52 8 3 0 0 0 90 3 40
2020 Financial management 50 34 15 0 0 0 0 85 0 20
2020 Real property 64 23 12 0 0 0 0 88 0 15
2020 Material management 70 30 0 0 0 0 0 100 0 15
2020 Information management 54 27 16 2 0 0 0 82 2 50
2020 Information technology 57 30 11 2 0 0 0 87 2 45
2020 Policy 53 41 5 0 0 0 0 95 0 20
2020 Project management 59 31 0 5 5 0 0 91 9 20
2020 Other services to the public 62 25 6 5 2 0 0 87 8 55
2020 None of the above 52 36 8 2 1 0 0 88 3 95
2019 Client contact centre 37 47 10 3 0 3 0 87 3 35
2019 Communications or public affairs 46 35 19 0 0 0 0 81 0 35
2019 Access to information and privacy 59 33 7 0 0 0 0 93 0 45
2019 Library services 51 37 8 1 2 0 0 88 4 135
2019 Administration and operations 55 30 14 1 0 0 0 85 1 80
2019 Human resources 46 41 11 0 2 0 0 87 2 45
2019 Financial management 69 23 8 0 0 0 0 92 0 25
2019 Real property 71 24 6 0 0 0 0 94 0 15
2019 Material management 50 36 14 0 0 0 0 86 0 15
2019 Information management 55 30 11 4 0 0 0 85 4 75
2019 Information technology 46 40 11 0 3 0 0 85 3 65
2019 Policy 53 37 10 0 0 0 0 90 0 20
2019 Project management 65 24 11 0 0 0 0 89 0 35
2019 Other services to the public 59 26 8 7 0 0 0 85 7 45
2019 None of the above 68 21 7 2 2 0 0 89 4 105

Question 14. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 17 55 9 16 3 0 0 72 19 30
2024 Communications or public affairs 29 42 16 10 4 0 0 71 14 30
2024 Access to information and privacy 31 34 10 19 5 0 1 66 24 120
2024 Library services 34 38 13 9 6 0 1 72 15 140
2024 Administration and operations 33 33 21 8 4 0 1 67 12 65
2024 Human resources 23 52 20 5 0 0 0 75 5 55
2024 Financial management 28 43 8 21 0 0 0 71 21 25
2024 Real property 34 47 6 7 6 0 0 81 13 20
2024 Material management 40 34 7 18 0 0 0 75 18 10
2024 Information management 37 38 8 14 3 0 0 75 17 65
2024 Information technology 25 35 22 9 8 0 0 60 17 50
2024 Policy 37 39 5 14 5 0 0 76 20 20
2024 Project management 39 40 9 3 8 0 0 79 11 30
2024 Other services to the public 35 35 10 8 8 2 2 73 17 50
2024 None of the above 16 50 15 11 8 0 0 66 18 90
2022 Client contact centre 24 36 28 4 6 3 0 62 10 40
2022 Communications or public affairs 22 49 7 7 15 0 0 70 22 25
2022 Access to information and privacy 42 32 13 5 3 3 3 78 9 75
2022 Library services 24 38 15 13 8 1 1 63 22 120
2022 Administration and operations 36 33 26 3 3 0 0 68 6 40
2022 Human resources 34 43 16 7 0 0 0 77 7 45
2022 Financial management 51 49 0 0 0 0 0 100 0 15
2022 Real property 64 36 0 0 0 0 0 100 0 10
2022 Material management 28 37 15 20 0 0 0 65 20 15
2022 Information management 36 37 14 7 6 0 0 73 13 65
2022 Information technology 41 36 12 5 7 0 0 76 11 60
2022 Policy 27 27 16 30 0 0 0 55 30 15
2022 Project management 9 63 15 5 9 0 0 72 14 20
2022 Other services to the public 38 39 9 0 12 0 3 78 13 30
2022 None of the above 20 37 14 15 13 0 2 58 28 60
2020 Client contact centre 19 51 19 7 4 0 0 70 11 25
2020 Communications or public affairs 25 47 11 17 0 0 0 72 17 35
2020 Access to information and privacy 25 46 20 5 5 0 0 71 10 40
2020 Library services 32 38 17 7 5 1 0 71 13 125
2020 Administration and operations 45 39 12 0 2 0 1 86 2 65
2020 Human resources 31 48 8 13 0 0 0 79 13 40
2020 Financial management 27 44 23 5 0 0 0 71 5 20
2020 Real property 45 30 18 7 0 0 0 75 7 15
2020 Material management 46 47 7 0 0 0 0 93 0 15
2020 Information management 41 42 8 4 4 0 0 83 8 50
2020 Information technology 37 34 15 13 2 0 0 70 15 50
2020 Policy 43 53 4 0 0 0 0 96 0 20
2020 Project management 38 38 9 5 10 0 0 76 15 20
2020 Other services to the public 38 31 7 15 8 0 0 69 24 60
2020 None of the above 25 31 23 13 7 0 1 56 20 95
2019 Client contact centre 16 37 26 12 9 0 0 53 21 35
2019 Communications or public affairs 33 45 11 11 0 0 0 78 11 35
2019 Access to information and privacy 42 30 18 10 0 0 0 72 10 45
2019 Library services 27 43 11 9 9 0 0 70 18 135
2019 Administration and operations 32 43 12 9 2 0 1 76 12 80
2019 Human resources 29 56 9 4 2 0 0 85 6 45
2019 Financial management 58 31 8 4 0 0 0 88 4 25
2019 Real property 29 37 6 12 16 0 0 67 27 15
2019 Material management 43 21 29 0 8 0 0 63 8 15
2019 Information management 33 43 13 7 3 0 1 77 10 75
2019 Information technology 44 32 12 9 2 2 0 77 11 65
2019 Policy 67 19 15 0 0 0 0 85 0 20
2019 Project management 41 38 12 6 3 0 0 78 10 35
2019 Other services to the public 43 27 6 13 11 0 0 70 24 45
2019 None of the above 45 33 8 9 6 0 0 77 15 105

Question 15. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 48 9 5 3 0 0 83 8 30
2024 Communications or public affairs 38 27 21 10 3 0 0 65 14 30
2024 Access to information and privacy 40 27 16 13 5 0 0 67 17 120
2024 Library services 37 28 21 7 5 1 1 66 12 140
2024 Administration and operations 34 51 11 3 2 0 0 85 4 65
2024 Human resources 16 61 18 5 0 0 0 77 5 55
2024 Financial management 32 52 8 4 4 0 0 84 8 25
2024 Real property 50 15 24 5 6 0 0 66 11 20
2024 Material management 51 31 0 18 0 0 0 82 18 10
2024 Information management 44 37 10 7 2 0 0 81 9 65
2024 Information technology 36 29 18 16 2 0 0 65 18 50
2024 Policy 49 31 5 15 0 0 0 81 15 20
2024 Project management 36 43 7 5 8 0 0 79 14 30
2024 Other services to the public 37 41 10 4 4 2 2 81 9 50
2024 None of the above 25 42 14 11 7 1 0 68 18 90
2022 Client contact centre 37 32 18 5 6 3 0 71 11 40
2022 Communications or public affairs 25 43 13 15 4 0 0 68 18 25
2022 Access to information and privacy 44 35 13 2 3 0 4 82 5 75
2022 Library services 26 36 19 12 4 2 1 64 17 120
2022 Administration and operations 43 40 14 3 0 0 0 83 3 40
2022 Human resources 37 40 18 5 0 0 0 77 5 45
2022 Financial management 51 49 0 0 0 0 0 100 0 15
2022 Real property 63 28 9 0 0 0 0 91 0 10
2022 Material management 36 44 0 13 7 0 0 80 20 15
2022 Information management 45 30 15 9 0 0 0 75 9 65
2022 Information technology 52 27 9 8 3 0 0 79 11 60
2022 Policy 27 37 20 16 0 0 0 64 16 15
2022 Project management 44 33 10 0 14 0 0 76 14 20
2022 Other services to the public 41 31 6 10 9 0 3 74 20 30
2022 None of the above 32 30 17 6 13 0 2 63 20 60
2020 Client contact centre 29 37 22 12 0 0 0 66 12 25
2020 Communications or public affairs 42 42 6 11 0 0 0 83 11 35
2020 Access to information and privacy 35 38 20 5 3 0 0 73 7 40
2020 Library services 35 33 17 11 3 0 0 68 15 125
2020 Administration and operations 43 37 16 3 2 0 0 80 5 65
2020 Human resources 43 38 8 8 0 0 2 84 8 40
2020 Financial management 45 44 5 6 0 0 0 89 6 20
2020 Real property 51 31 6 12 0 0 0 82 12 15
2020 Material management 45 39 8 7 0 0 0 85 7 15
2020 Information management 39 38 17 4 2 0 0 77 6 50
2020 Information technology 36 36 17 2 8 0 0 72 10 50
2020 Policy 43 53 4 0 0 0 0 96 0 20
2020 Project management 48 31 6 5 9 0 0 79 15 20
2020 Other services to the public 44 30 12 12 3 0 0 74 15 60
2020 None of the above 33 36 11 10 8 0 1 70 19 95
2019 Client contact centre 23 35 26 13 0 0 4 60 13 30
2019 Communications or public affairs 36 45 8 9 3 0 0 81 11 35
2019 Access to information and privacy 38 39 20 2 0 0 0 77 2 45
2019 Library services 28 41 17 6 7 1 0 70 14 135
2019 Administration and operations 40 39 13 6 1 0 1 80 7 80
2019 Human resources 34 46 11 6 2 0 0 80 8 45
2019 Financial management 53 39 8 0 0 0 0 92 0 25
2019 Real property 41 26 18 0 16 0 0 67 16 15
2019 Material management 43 28 21 0 8 0 0 71 8 15
2019 Information management 44 36 14 7 0 0 0 79 7 75
2019 Information technology 43 35 15 3 5 0 0 77 7 65
2019 Policy 62 24 15 0 0 0 0 85 0 20
2019 Project management 56 41 0 3 0 0 0 97 3 35
2019 Other services to the public 48 22 7 10 13 0 0 70 24 45
2019 None of the above 48 24 14 4 8 1 0 74 12 105

Question 16. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 60 14 0 0 0 0 86 0 30
2024 Communications or public affairs 23 67 7 3 0 0 0 90 3 30
2024 Access to information and privacy 40 39 16 4 0 0 0 80 4 120
2024 Library services 35 31 18 7 6 2 1 68 14 140
2024 Administration and operations 33 46 18 0 3 0 0 79 3 65
2024 Human resources 30 50 16 3 0 0 0 80 3 55
2024 Financial management 33 51 16 0 0 0 0 84 0 25
2024 Real property 30 28 20 17 6 0 0 58 23 20
2024 Material management 38 23 28 11 0 0 0 61 11 10
2024 Information management 45 32 11 11 1 0 0 77 13 65
2024 Information technology 39 31 19 10 2 0 0 70 11 50
2024 Policy 39 41 5 14 0 0 0 80 14 20
2024 Project management 34 31 18 6 11 0 0 65 17 30
2024 Other services to the public 31 37 9 14 8 0 0 69 22 50
2024 None of the above 21 46 16 10 6 0 1 68 16 90
2022 Client contact centre 20 56 16 2 0 5 0 80 3 40
2022 Communications or public affairs 30 37 11 15 7 0 0 66 22 25
2022 Access to information and privacy 39 43 11 7 1 0 0 82 8 75
2022 Library services 28 43 9 12 5 3 0 72 18 120
2022 Administration and operations 40 38 23 0 0 0 0 77 0 40
2022 Human resources 43 38 6 9 5 0 0 80 14 45
2022 Financial management 51 44 6 0 0 0 0 94 0 15
2022 Real property 51 22 17 10 0 0 0 73 10 10
2022 Material management 42 44 13 0 0 0 0 87 0 15
2022 Information management 43 25 16 12 4 0 0 68 16 65
2022 Information technology 48 28 14 7 3 0 0 76 10 60
2022 Policy 34 30 36 0 0 0 0 64 0 15
2022 Project management 34 38 5 14 9 0 0 72 23 20
2022 Other services to the public 51 23 3 10 6 4 4 80 17 30
2022 None of the above 30 35 12 13 10 0 0 65 23 60
2020 Client contact centre 30 34 18 15 4 0 0 64 19 25
2020 Communications or public affairs 25 50 20 6 0 0 0 75 6 35
2020 Access to information and privacy 23 53 14 10 0 0 0 76 10 40
2020 Library services 35 38 15 9 2 0 1 73 11 125
2020 Administration and operations 44 40 13 3 0 0 0 84 3 65
2020 Human resources 32 55 13 0 0 0 0 87 0 40
2020 Financial management 27 67 5 0 0 0 0 95 0 20
2020 Real property 40 42 6 12 0 0 0 82 12 15
2020 Material management 46 47 7 0 0 0 0 93 0 15
2020 Information management 40 44 12 4 0 0 0 84 4 50
2020 Information technology 22 49 12 13 4 0 0 71 17 50
2020 Policy 43 41 11 5 0 0 0 84 5 20
2020 Project management 24 57 0 15 5 0 0 81 19 20
2020 Other services to the public 38 38 14 9 2 0 0 76 11 55
2020 None of the above 25 44 14 8 8 1 0 69 17 95
2019 Client contact centre 19 59 19 3 0 0 0 78 3 35
2019 Communications or public affairs 30 52 5 9 0 3 0 86 9 35
2019 Access to information and privacy 38 37 15 10 0 0 0 75 10 45
2019 Library services 27 37 16 17 2 0 0 64 20 135
2019 Administration and operations 43 40 11 4 1 0 1 84 5 80
2019 Human resources 32 64 0 4 0 0 0 96 4 45
2019 Financial management 60 28 12 0 0 0 0 88 0 25
2019 Real property 32 47 13 0 8 0 0 79 8 15
2019 Material management 43 36 14 8 0 0 0 79 8 15
2019 Information management 38 39 9 9 0 1 3 81 10 75
2019 Information technology 46 39 9 5 0 0 2 86 5 65
2019 Policy 53 28 4 10 0 0 5 85 11 20
2019 Project management 42 42 9 7 0 0 0 85 7 35
2019 Other services to the public 33 38 11 11 7 0 0 71 18 45
2019 None of the above 37 45 8 7 2 0 1 83 9 105

Question 17. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 45 36 15 4 0 0 0 81 4 30
2024 Communications or public affairs 37 35 24 4 0 0 0 73 4 30
2024 Access to information and privacy 52 36 7 5 0 0 0 88 5 115
2024 Library services 54 26 12 5 1 1 1 81 6 140
2024 Administration and operations 32 45 19 3 2 0 0 77 5 65
2024 Human resources 33 57 8 2 0 0 0 90 2 55
2024 Financial management 36 52 4 4 4 0 0 88 8 25
2024 Real property 46 35 13 0 6 0 0 81 6 20
2024 Material management 48 32 13 0 7 0 0 80 7 10
2024 Information management 53 33 7 4 4 0 0 86 8 65
2024 Information technology 40 35 12 9 1 2 0 76 11 50
2024 Policy 52 32 0 11 5 0 0 84 16 20
2024 Project management 51 27 13 0 8 0 0 78 8 30
2024 Other services to the public 50 38 2 6 4 0 0 88 10 50
2024 None of the above 38 41 4 9 7 0 0 79 17 90
2022 Client contact centre 39 41 12 2 3 3 0 83 5 40
2022 Communications or public affairs 30 56 7 4 3 0 0 85 7 25
2022 Access to information and privacy 54 41 4 1 0 0 0 95 1 75
2022 Library services 46 35 12 4 2 0 1 82 6 120
2022 Administration and operations 55 22 14 2 6 0 0 77 8 40
2022 Human resources 47 42 6 5 0 0 0 89 5 45
2022 Financial management 41 54 6 0 0 0 0 94 0 15
2022 Real property 73 27 0 0 0 0 0 100 0 10
2022 Material management 51 27 15 0 7 0 0 79 7 15
2022 Information management 50 35 12 2 1 0 0 85 3 65
2022 Information technology 50 36 6 2 3 2 0 88 5 60
2022 Policy 27 52 14 0 6 0 0 80 6 15
2022 Project management 63 4 28 5 0 0 0 68 5 20
2022 Other services to the public 56 21 11 3 9 0 0 77 12 30
2022 None of the above 37 38 16 5 3 0 0 75 8 60
2020 Client contact centre 35 43 19 0 4 0 0 78 4 25
2020 Communications or public affairs 50 42 3 6 0 0 0 92 6 35
2020 Access to information and privacy 40 48 10 3 0 0 0 88 3 40
2020 Library services 49 36 10 4 1 0 0 85 5 125
2020 Administration and operations 56 34 9 1 0 0 0 89 1 65
2020 Human resources 39 46 8 8 0 0 0 85 8 40
2020 Financial management 45 40 15 0 0 0 0 85 0 20
2020 Real property 51 24 18 7 0 0 0 75 7 15
2020 Material management 77 23 0 0 0 0 0 100 0 15
2020 Information management 48 36 8 6 2 0 0 84 8 50
2020 Information technology 43 38 14 4 0 0 0 82 4 50
2020 Policy 43 43 15 0 0 0 0 85 0 20
2020 Project management 64 27 0 5 5 0 0 91 9 20
2020 Other services to the public 54 34 5 3 4 0 0 88 7 60
2020 None of the above 38 41 13 4 3 0 0 79 7 95
2019 Client contact centre 31 52 10 3 0 3 0 87 3 35
2019 Communications or public affairs 37 50 5 5 3 0 0 87 8 35
2019 Access to information and privacy 42 47 7 5 0 0 0 89 5 45
2019 Library services 40 42 10 5 2 0 0 82 7 135
2019 Administration and operations 49 33 7 10 1 0 0 82 11 80
2019 Human resources 39 57 2 2 0 0 0 96 2 45
2019 Financial management 62 35 4 0 0 0 0 96 0 25
2019 Real property 29 49 14 8 0 0 0 78 8 15
2019 Material management 55 45 0 0 0 0 0 100 0 15
2019 Information management 50 34 12 4 0 0 0 84 4 75
2019 Information technology 41 45 10 2 2 2 0 87 3 65
2019 Policy 57 28 14 0 0 0 0 86 0 20
2019 Project management 58 25 15 0 0 3 0 85 0 35
2019 Other services to the public 57 30 4 4 4 0 0 87 9 45
2019 None of the above 56 28 7 6 3 0 0 84 9 105

Question 18. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 58 35 0 6 0 0 0 94 6 30
2024 Communications or public affairs 62 35 0 0 3 0 0 97 3 30
2024 Access to information and privacy 57 29 6 3 2 0 4 89 5 120
2024 Library services 59 22 7 3 4 1 4 85 8 140
2024 Administration and operations 53 37 4 4 2 0 0 90 6 65
2024 Human resources 30 38 20 6 6 0 0 68 12 55
2024 Financial management 27 37 8 20 8 0 0 64 28 25
2024 Real property 22 43 15 14 5 0 0 66 19 20
2024 Material management 55 31 0 0 0 0 14 100 0 10
2024 Information management 46 31 4 9 9 0 1 78 18 65
2024 Information technology 58 23 15 2 2 0 0 81 4 50
2024 Policy 43 41 11 0 5 0 0 84 5 20
2024 Project management 29 50 15 3 3 0 0 79 6 30
2024 Other services to the public 44 22 25 7 2 0 0 66 9 50
2024 None of the above 44 30 11 8 3 0 4 77 11 90
2022 Client contact centre 48 31 10 2 7 3 0 81 9 40
2022 Communications or public affairs 70 12 14 0 4 0 0 82 4 25
2022 Access to information and privacy 58 25 6 3 3 0 5 87 6 75
2022 Library services 57 22 8 4 5 1 3 83 9 120
2022 Administration and operations 47 35 7 9 2 0 0 82 11 40
2022 Human resources 22 47 7 13 11 0 0 70 24 45
2022 Financial management 34 19 13 17 17 0 0 53 34 15
2022 Real property 11 33 39 0 17 0 0 44 17 10
2022 Material management 75 6 13 0 0 0 6 86 0 15
2022 Information management 35 27 21 8 5 0 3 64 14 65
2022 Information technology 50 25 14 7 2 0 2 77 8 60
2022 Policy 34 33 27 7 0 0 0 66 7 15
2022 Project management 30 38 18 5 4 5 0 72 9 20
2022 Other services to the public 50 31 10 2 3 0 3 83 6 30
2022 None of the above 41 30 16 5 3 0 5 75 8 60
2020 Client contact centre 27 41 11 4 11 4 3 73 16 25
2020 Communications or public affairs 41 36 14 8 0 0 0 78 8 35
2020 Access to information and privacy 34 35 14 9 7 0 0 69 17 40
2020 Library services 59 24 9 4 3 0 0 83 7 125
2020 Administration and operations 57 32 6 3 0 0 2 91 3 65
2020 Human resources 22 28 30 8 12 0 0 50 20 40
2020 Financial management 27 46 11 10 6 0 0 73 16 20
2020 Real property 30 47 6 6 10 0 0 78 16 15
2020 Material management 77 15 8 0 0 0 0 92 0 15
2020 Information management 52 35 5 4 2 0 2 89 6 50
2020 Information technology 37 27 21 11 4 0 0 64 15 50
2020 Policy 27 59 5 9 0 0 0 85 9 20
2020 Project management 45 11 40 4 0 0 0 56 4 20
2020 Other services to the public 51 26 19 1 3 0 0 77 4 60
2020 None of the above 48 27 11 5 6 0 3 77 12 95
2019 Client contact centre 49 19 22 6 3 0 0 68 10 35
2019 Communications or public affairs 67 28 5 0 0 0 0 95 0 35
2019 Access to information and privacy 42 26 12 12 6 0 2 69 19 45
2019 Library services 50 32 10 4 4 0 1 82 7 130
2019 Administration and operations 44 46 9 1 0 0 0 90 1 80
2019 Human resources 25 26 22 20 6 0 0 52 26 45
2019 Financial management 46 20 19 12 4 0 0 65 16 25
2019 Real property 41 29 18 6 6 0 0 71 12 15
2019 Material management 48 44 8 0 0 0 0 92 0 15
2019 Information management 48 39 8 3 0 0 3 89 3 75
2019 Information technology 51 35 5 6 0 0 3 89 6 65
2019 Policy 48 19 18 9 0 0 5 71 10 20
2019 Project management 44 41 15 0 0 0 0 85 0 35
2019 Other services to the public 49 29 16 4 2 0 0 78 6 45
2019 None of the above 61 21 10 3 5 0 1 82 8 105

Question 19a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 5 27 21 34 12 0 0 47 32 30
2024 Communications or public affairs 10 23 33 25 9 0 0 35 33 30
2024 Access to information and privacy 4 17 37 30 7 1 4 39 22 120
2024 Library services 6 16 29 31 13 3 2 46 23 140
2024 Administration and operations 5 29 41 12 12 0 1 24 34 65
2024 Human resources 15 33 30 12 7 0 2 20 50 55
2024 Financial management 9 23 41 20 7 0 0 27 32 25
2024 Real property 11 24 49 9 0 0 6 10 38 20
2024 Material management 0 28 30 27 15 0 0 41 28 10
2024 Information management 5 29 33 20 10 2 1 31 35 65
2024 Information technology 6 31 32 21 8 0 2 29 38 50
2024 Policy 11 15 59 4 10 0 0 15 26 20
2024 Project management 5 22 36 14 17 0 6 33 29 30
2024 Other services to the public 6 10 55 16 6 5 2 23 18 45
2024 None of the above 11 24 33 22 8 1 2 30 36 90
2022 Client contact centre 3 21 41 23 6 5 0 31 25 40
2022 Communications or public affairs 7 15 52 22 3 0 0 26 22 25
2022 Access to information and privacy 1 24 25 24 21 1 5 47 27 75
2022 Library services 4 13 34 26 17 3 3 46 18 120
2022 Administration and operations 8 20 29 23 13 0 6 39 30 40
2022 Human resources 12 37 25 16 4 3 3 21 52 45
2022 Financial management 6 43 51 0 0 0 0 0 49 15
2022 Real property 0 29 39 33 0 0 0 33 29 10
2022 Material management 0 13 36 36 7 0 8 47 14 15
2022 Information management 13 17 30 15 14 8 3 33 34 65
2022 Information technology 15 18 25 27 15 0 0 42 33 60
2022 Policy 0 38 47 15 0 0 0 15 38 15
2022 Project management 14 34 33 14 0 5 0 15 51 20
2022 Other services to the public 13 13 18 33 23 0 0 56 25 30
2022 None of the above 15 15 35 21 7 0 7 30 33 60
2020 Client contact centre 4 15 25 45 11 0 0 56 19 25
2020 Communications or public affairs 6 33 33 25 3 0 0 28 39 35
2020 Access to information and privacy 7 22 32 22 16 0 0 38 30 40
2020 Library services 2 14 42 24 16 1 3 41 16 125
2020 Administration and operations 4 11 41 33 8 0 3 42 16 65
2020 Human resources 10 36 37 8 5 2 2 13 48 40
2020 Financial management 11 34 50 4 0 0 0 4 46 20
2020 Real property 12 18 35 19 16 0 0 35 30 15
2020 Material management 0 0 31 30 39 0 0 69 0 15
2020 Information management 0 18 42 31 6 0 3 38 19 50
2020 Information technology 9 28 43 19 2 0 0 21 37 50
2020 Policy 5 11 41 32 11 0 0 43 16 20
2020 Project management 10 24 49 11 5 0 0 16 34 20
2020 Other services to the public 7 19 31 35 7 0 2 43 26 60
2020 None of the above 11 26 41 10 10 1 1 20 38 95
2019 Client contact centre 6 19 35 24 16 0 0 41 25 35
2019 Communications or public affairs 9 38 30 16 6 0 0 23 47 35
2019 Access to information and privacy 6 19 44 12 17 0 2 29 26 45
2019 Library services 5 16 32 29 17 2 0 46 21 135
2019 Administration and operations 5 16 39 28 10 0 2 39 22 80
2019 Human resources 11 37 37 11 4 0 0 16 47 45
2019 Financial management 0 31 39 18 12 0 0 30 31 25
2019 Real property 12 24 31 27 6 0 0 33 35 15
2019 Material management 0 6 31 35 28 0 0 64 6 15
2019 Information management 4 16 40 30 9 1 0 39 20 75
2019 Information technology 5 17 44 25 6 3 0 32 22 65
2019 Policy 0 0 52 43 5 0 0 48 0 20
2019 Project management 4 24 43 18 11 0 0 29 28 35
2019 Other services to the public 7 16 18 45 13 0 0 58 23 45
2019 None of the above 4 9 38 26 20 3 0 48 13 105

Question 19b. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 12 12 43 13 15 3 2 30 25 30
2024 Communications or public affairs 25 26 30 20 0 0 0 20 50 30
2024 Access to information and privacy 6 9 25 31 21 3 5 57 16 120
2024 Library services 5 15 29 24 18 3 6 47 21 140
2024 Administration and operations 4 33 43 9 10 0 0 20 37 65
2024 Human resources 15 29 26 21 6 0 4 28 45 55
2024 Financial management 16 25 39 13 4 0 4 17 43 25
2024 Real property 22 33 27 0 0 0 18 0 67 20
2024 Material management 0 6 26 16 24 0 28 55 8 10
2024 Information management 7 21 16 28 19 1 7 52 31 65
2024 Information technology 16 27 31 11 12 3 0 24 44 50
2024 Policy 17 17 39 17 10 0 0 27 34 20
2024 Project management 17 24 33 13 9 0 4 24 42 30
2024 Other services to the public 15 17 31 24 4 5 4 31 35 50
2024 None of the above 11 20 36 16 3 6 7 23 36 90
2022 Client contact centre 11 21 35 11 4 14 5 19 39 40
2022 Communications or public affairs 19 24 39 15 3 0 0 18 43 25
2022 Access to information and privacy 5 9 28 18 33 1 6 55 15 75
2022 Library services 5 18 27 23 17 3 6 45 25 120
2022 Administration and operations 15 32 20 17 12 0 4 30 49 40
2022 Human resources 15 22 18 31 8 0 8 42 39 45
2022 Financial management 14 25 43 11 6 0 0 17 40 15
2022 Real property 0 38 38 24 0 0 0 24 38 10
2022 Material management 7 14 45 20 7 0 8 29 22 15
2022 Information management 9 19 37 12 14 2 7 29 31 65
2022 Information technology 11 26 30 11 19 2 2 31 38 60
2022 Policy 14 7 67 13 0 0 0 13 20 15
2022 Project management 27 19 35 10 4 5 0 15 49 20
2022 Other services to the public 9 24 30 20 14 3 0 35 34 30
2022 None of the above 18 19 29 19 7 2 5 28 40 60
2020 Client contact centre 15 15 35 20 15 0 0 35 30 25
2020 Communications or public affairs 20 36 31 11 0 3 0 11 57 35
2020 Access to information and privacy 7 15 28 29 11 7 2 45 24 40
2020 Library services 12 8 34 22 14 6 5 40 22 125
2020 Administration and operations 3 29 34 22 11 2 0 33 32 65
2020 Human resources 15 38 26 7 12 0 2 20 54 40
2020 Financial management 5 17 62 11 4 0 0 16 22 20
2020 Real property 12 17 40 19 12 0 0 31 29 15
2020 Material management 0 7 31 31 31 0 0 62 7 15
2020 Information management 6 21 31 29 6 0 6 38 29 50
2020 Information technology 13 17 45 17 8 0 0 25 30 50
2020 Policy 0 21 31 43 5 0 0 48 21 20
2020 Project management 10 21 34 31 5 0 0 36 31 20
2020 Other services to the public 5 15 35 31 14 0 0 45 20 60
2020 None of the above 19 14 32 22 9 1 4 32 34 95
2019 Client contact centre 12 18 32 19 6 3 9 29 35 35
2019 Communications or public affairs 25 27 22 24 3 0 0 27 51 35
2019 Access to information and privacy 4 15 22 31 21 5 2 56 20 45
2019 Library services 10 18 32 18 13 5 4 35 30 135
2019 Administration and operations 15 22 33 12 13 1 4 26 39 80
2019 Human resources 11 17 37 19 15 0 2 34 28 45
2019 Financial management 4 23 27 33 13 0 0 46 27 25
2019 Real property 26 12 35 22 6 0 0 27 37 15
2019 Material management 8 5 34 8 45 0 0 53 13 15
2019 Information management 8 18 28 21 11 10 4 37 30 75
2019 Information technology 15 20 32 17 11 5 0 30 37 65
2019 Policy 5 9 52 24 10 0 0 34 14 20
2019 Project management 6 25 42 23 3 0 0 26 32 35
2019 Other services to the public 7 17 34 24 19 0 0 43 23 45
2019 None of the above 9 14 29 24 22 1 1 47 23 105

Question 19c. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 3 15 18 37 24 3 0 63 18 30
2024 Communications or public affairs 3 13 42 42 0 0 0 42 16 30
2024 Access to information and privacy 6 7 22 28 31 0 7 63 14 115
2024 Library services 5 6 23 32 25 2 7 63 12 140
2024 Administration and operations 8 13 28 30 21 0 0 51 21 65
2024 Human resources 5 21 37 24 9 0 4 34 27 55
2024 Financial management 8 28 32 17 15 0 0 32 36 25
2024 Real property 11 8 42 29 4 0 6 35 21 20
2024 Material management 0 0 17 17 49 0 17 79 0 10
2024 Information management 1 6 32 34 24 0 3 60 7 65
2024 Information technology 6 14 29 31 19 0 2 51 20 50
2024 Policy 5 10 30 21 34 0 0 55 15 20
2024 Project management 3 18 27 34 15 4 0 50 22 30
2024 Other services to the public 12 9 34 22 11 5 6 37 24 50
2024 None of the above 6 8 26 41 15 1 2 58 15 90
2022 Client contact centre 8 11 31 38 7 5 0 47 20 40
2022 Communications or public affairs 4 11 43 38 4 0 0 43 14 25
2022 Access to information and privacy 1 5 22 30 34 0 7 69 7 75
2022 Library services 3 5 23 29 30 3 6 65 10 120
2022 Administration and operations 0 12 31 41 13 0 2 55 13 40
2022 Human resources 7 20 42 7 19 3 3 27 28 45
2022 Financial management 6 29 37 13 15 0 0 28 35 15
2022 Material management 0 0 44 13 35 0 8 53 0 15
2022 Information management 5 7 31 26 27 0 4 55 13 65
2022 Information technology 10 12 15 27 33 0 4 62 23 60
2022 Policy 6 28 41 25 0 0 0 25 33 15
2022 Project management 13 5 44 18 14 5 0 34 19 20
2022 Other services to the public 6 6 26 31 24 3 4 59 13 30
2022 None of the above 3 9 29 34 21 0 4 57 12 60
2020 Client contact centre 0 17 44 15 24 0 0 39 17 25
2020 Communications or public affairs 6 42 28 22 3 0 0 25 47 35
2020 Access to information and privacy 7 7 39 32 9 0 5 43 15 40
2020 Library services 2 5 21 44 24 2 3 71 7 120
2020 Administration and operations 2 6 36 35 21 0 0 57 8 65
2020 Human resources 13 25 34 10 14 2 2 25 39 40
2020 Financial management 11 29 39 17 4 0 0 21 40 20
2020 Real property 6 12 34 30 18 0 0 48 17 15
2020 Material management 0 7 8 39 46 0 0 85 7 15
2020 Information management 0 8 23 44 23 2 0 68 8 50
2020 Information technology 9 15 33 30 13 0 0 43 24 45
2020 Policy 0 0 44 39 17 0 0 56 0 20
2020 Project management 5 5 43 36 11 0 0 47 10 20
2020 Other services to the public 3 5 26 35 31 0 0 66 8 55
2020 None of the above 6 12 22 37 23 0 0 60 18 95
2019 Client contact centre 6 6 38 30 15 0 3 47 13 35
2019 Communications or public affairs 0 29 39 28 3 0 0 32 29 35
2019 Access to information and privacy 0 10 26 38 22 0 4 63 10 45
2019 Library services 3 8 14 43 28 1 3 74 12 135
2019 Administration and operations 3 13 32 35 14 0 2 50 17 80
2019 Human resources 5 23 41 22 7 0 2 30 29 45
2019 Financial management 8 12 38 25 17 0 0 42 19 25
2019 Real property 12 24 18 39 8 0 0 47 35 15
2019 Material management 0 0 21 34 45 0 0 79 0 15
2019 Information management 1 5 24 39 27 1 1 68 7 75
2019 Information technology 6 15 26 35 15 2 2 51 22 65
2019 Policy 0 9 38 39 14 0 0 53 9 20
2019 Project management 3 13 37 33 11 3 0 45 17 35
2019 Other services to the public 0 7 26 37 31 0 0 67 7 45
2019 None of the above 4 8 22 35 31 0 0 66 12 105

Question 19d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 6 13 33 16 28 5 0 46 19 30
2024 Communications or public affairs 10 22 24 25 16 3 0 42 32 30
2024 Access to information and privacy 8 11 23 17 38 1 3 57 19 120
2024 Library services 16 19 28 16 15 2 4 33 38 140
2024 Administration and operations 8 18 25 25 17 0 7 45 28 65
2024 Human resources 14 32 22 14 12 2 5 27 49 55
2024 Financial management 23 42 24 4 7 0 0 10 65 25
2024 Real property 11 35 16 17 16 0 6 35 48 20
2024 Material management 0 13 37 11 32 0 7 46 14 10
2024 Information management 24 15 24 21 14 0 1 36 40 65
2024 Information technology 16 19 27 24 8 0 5 34 38 50
2024 Policy 10 19 17 38 10 0 5 51 31 20
2024 Project management 12 29 18 18 18 0 5 38 43 30
2024 Other services to the public 26 19 18 14 13 5 6 30 51 50
2024 None of the above 25 28 15 15 9 4 5 26 58 90
2022 Client contact centre 5 32 17 27 9 10 0 39 42 40
2022 Communications or public affairs 29 15 24 21 11 0 0 32 44 25
2022 Access to information and privacy 7 19 10 13 39 5 7 59 29 75
2022 Library services 25 14 28 15 17 0 1 32 40 120
2022 Administration and operations 16 29 26 11 16 0 2 27 46 40
2022 Human resources 11 29 20 16 16 0 8 35 43 45
2022 Financial management 30 25 36 0 9 0 0 9 55 15
2022 Real property 18 36 10 11 26 0 0 37 54 10
2022 Material management 6 11 20 34 22 0 7 60 19 15
2022 Information management 29 24 17 4 17 2 7 23 58 60
2022 Information technology 26 10 19 25 17 2 2 43 37 60
2022 Policy 6 47 33 7 0 0 7 7 57 15
2022 Project management 37 29 25 0 4 5 0 4 69 20
2022 Other services to the public 27 9 27 15 13 3 6 31 39 30
2022 None of the above 28 19 24 13 9 0 7 24 50 60
2020 Client contact centre 18 35 27 11 8 0 0 19 53 25
2020 Communications or public affairs 36 31 17 14 0 0 3 14 69 35
2020 Access to information and privacy 29 29 15 17 11 0 0 27 57 40
2020 Library services 18 17 27 19 15 2 2 35 36 125
2020 Administration and operations 10 19 26 18 23 0 3 43 30 65
2020 Human resources 23 35 17 12 9 2 2 22 60 40
2020 Financial management 44 46 5 4 0 0 0 4 90 20
2020 Real property 12 29 30 12 18 0 0 30 41 15
2020 Material management 7 15 15 23 39 0 0 62 23 15
2020 Information management 8 28 27 14 19 0 5 34 37 50
2020 Information technology 32 35 11 12 10 0 0 22 68 50
2020 Policy 5 27 25 27 16 0 0 43 32 20
2020 Project management 29 26 19 16 9 0 0 26 55 20
2020 Other services to the public 15 21 35 16 11 0 2 28 36 60
2020 None of the above 28 19 22 17 11 1 1 29 48 95
2019 Client contact centre 10 24 27 18 19 0 3 38 34 35
2019 Communications or public affairs 14 11 45 18 12 0 0 30 25 35
2019 Access to information and privacy 12 27 18 24 16 0 2 41 40 45
2019 Library services 18 14 24 22 21 1 0 43 33 135
2019 Administration and operations 6 16 33 27 12 0 5 41 24 80
2019 Human resources 15 25 31 15 12 2 0 28 41 45
2019 Financial management 12 12 35 17 21 4 0 40 24 25
2019 Real property 12 24 53 12 0 0 0 12 35 15
2019 Material management 0 8 6 28 58 0 0 86 8 15
2019 Information management 4 18 32 21 20 2 3 43 23 75
2019 Information technology 9 17 31 21 18 3 2 41 27 65
2019 Policy 5 14 28 34 19 0 0 53 19 20
2019 Project management 5 36 30 17 8 3 0 26 43 35
2019 Other services to the public 11 19 25 17 25 0 3 43 31 45
2019 None of the above 13 11 23 28 25 0 1 53 24 105

Question 19e. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 2 20 27 16 28 6 0 47 24 30
2024 Communications or public affairs 0 16 25 32 19 9 0 56 17 30
2024 Access to information and privacy 6 8 29 15 32 3 7 52 15 115
2024 Library services 6 12 23 24 22 5 8 53 20 140
2024 Administration and operations 3 14 18 29 25 3 7 61 19 65
2024 Human resources 2 2 27 45 20 2 4 68 4 55
2024 Financial management 0 19 33 29 18 0 0 47 19 25
2024 Real property 0 6 22 41 19 7 6 69 6 20
2024 Material management 0 16 18 21 45 0 0 66 16 10
2024 Information management 10 13 25 25 18 2 7 48 25 65
2024 Information technology 8 7 18 21 34 10 2 62 17 50
2024 Policy 5 5 5 46 29 0 10 83 11 20
2024 Project management 3 16 26 28 15 0 12 49 21 30
2024 Other services to the public 13 7 20 27 14 13 6 50 25 50
2024 None of the above 7 10 30 32 9 3 8 47 18 90
2022 Client contact centre 7 33 27 10 14 10 0 27 44 40
2022 Communications or public affairs 31 39 15 7 8 0 0 15 70 25
2022 Access to information and privacy 10 15 16 18 26 7 8 52 29 75
2022 Library services 11 12 26 21 22 5 3 47 25 120
2022 Administration and operations 15 30 20 18 11 0 7 31 47 40
2022 Human resources 3 27 13 28 18 4 8 52 33 45
2022 Financial management 11 32 39 13 6 0 0 18 43 15
2022 Real property 9 19 37 10 26 0 0 35 28 10
2022 Material management 13 13 12 32 16 7 6 56 29 15
2022 Information management 8 24 25 20 13 6 5 36 36 65
2022 Information technology 10 18 17 14 31 7 3 51 30 60
2022 Policy 0 25 46 21 7 0 0 28 25 15
2022 Project management 23 25 23 14 4 5 5 21 54 20
2022 Other services to the public 13 13 12 26 19 7 11 54 32 30
2022 None of the above 13 19 25 14 16 10 3 34 37 60
2020 Client contact centre 4 19 33 7 36 0 0 44 23 25
2020 Communications or public affairs 12 26 26 26 6 6 0 33 39 35
2020 Access to information and privacy 12 17 37 24 8 2 0 32 30 40
2020 Library services 4 6 23 37 23 3 4 64 11 125
2020 Administration and operations 6 16 27 21 28 0 1 50 23 65
2020 Human resources 7 18 40 14 12 4 5 29 28 40
2020 Financial management 27 46 27 0 0 0 0 0 73 20
2020 Real property 0 36 12 17 30 6 0 50 38 15
2020 Material management 0 7 8 70 7 8 0 84 8 15
2020 Information management 4 16 32 29 15 2 3 46 21 50
2020 Information technology 21 30 26 10 8 4 0 19 54 50
2020 Policy 6 10 11 39 28 0 6 72 17 20
2020 Project management 5 5 35 45 9 0 0 54 10 20
2020 Other services to the public 12 13 19 26 27 0 4 55 26 60
2020 None of the above 6 16 26 34 11 5 1 48 24 95
2019 Client contact centre 19 21 24 20 13 0 3 34 42 35
2019 Communications or public affairs 6 5 39 21 21 6 3 46 12 35
2019 Access to information and privacy 8 26 30 17 12 4 2 31 37 45
2019 Library services 4 8 23 37 23 2 2 63 13 130
2019 Administration and operations 1 15 31 25 16 5 6 46 19 80
2019 Human resources 9 13 31 30 15 2 0 46 23 45
2019 Financial management 0 9 50 23 13 4 0 38 10 25
2019 Real property 16 18 26 18 18 0 6 37 35 15
2019 Material management 8 8 28 11 45 0 0 56 15 15
2019 Information management 3 14 30 29 12 8 5 47 19 75
2019 Information technology 9 9 28 22 20 6 6 48 21 65
2019 Policy 0 20 37 14 25 0 4 40 21 20
2019 Project management 9 17 28 25 14 7 0 42 28 35
2019 Other services to the public 9 15 20 28 24 0 3 54 25 45
2019 None of the above 3 14 22 27 32 2 0 60 17 105

Question 19f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 3 15 30 24 28 0 0 52 18 30
2024 Communications or public affairs 13 25 26 24 9 0 3 34 39 30
2024 Access to information and privacy 5 10 40 21 21 2 1 43 15 120
2024 Library services 7 12 32 20 18 5 6 43 22 140
2024 Administration and operations 3 17 43 20 13 0 3 35 21 65
2024 Human resources 5 12 43 21 14 0 5 37 18 55
2024 Financial management 8 16 32 40 4 0 0 44 24 25
2024 Real property 0 16 53 14 11 0 6 27 17 20
2024 Material management 0 6 26 26 31 0 11 64 7 10
2024 Information management 10 18 27 23 17 2 3 42 30 65
2024 Information technology 18 16 24 22 11 2 5 36 37 50
2024 Policy 10 11 39 15 25 0 0 40 21 20
2024 Project management 8 31 23 23 6 0 8 32 43 30
2024 Other services to the public 22 19 25 19 5 7 4 27 45 50
2024 None of the above 15 21 31 16 10 6 1 28 38 90
2022 Client contact centre 7 21 31 27 7 7 0 36 31 40
2022 Communications or public affairs 15 40 34 8 3 0 0 11 54 25
2022 Access to information and privacy 6 9 23 25 30 1 5 59 16 75
2022 Library services 8 12 33 19 15 6 6 39 23 120
2022 Administration and operations 7 32 30 17 8 2 4 27 42 40
2022 Human resources 5 12 40 24 10 5 5 38 18 45
2022 Financial management 7 24 43 11 0 9 6 13 36 15
2022 Real property 9 19 37 10 11 15 0 25 32 10
2022 Material management 0 25 36 32 7 0 0 39 25 15
2022 Information management 5 26 25 16 17 6 3 37 35 65
2022 Information technology 22 18 17 20 15 7 2 38 43 60
2022 Policy 7 22 34 25 6 0 6 33 31 15
2022 Project management 23 9 39 19 4 5 0 25 34 20
2022 Other services to the public 14 15 25 19 26 0 0 45 30 30
2022 None of the above 20 13 38 10 11 4 4 23 36 60
2020 Client contact centre 15 7 46 24 8 0 0 32 22 25
2020 Communications or public affairs 17 31 25 22 0 5 0 23 50 35
2020 Access to information and privacy 7 24 22 27 13 5 0 43 33 40
2020 Library services 8 12 29 28 17 6 2 48 21 125
2020 Administration and operations 5 15 39 25 16 0 0 41 20 65
2020 Human resources 8 40 29 5 14 2 2 20 50 40
2020 Financial management 0 15 63 11 10 0 0 22 15 20
2020 Real property 0 31 50 7 12 0 0 19 31 15
2020 Material management 0 15 15 15 47 8 0 67 16 15
2020 Information management 4 12 32 33 13 2 5 49 17 50
2020 Information technology 17 12 50 11 6 4 0 17 30 50
2020 Policy 0 16 36 37 5 0 5 45 17 20
2020 Project management 20 15 28 27 9 0 0 37 36 20
2020 Other services to the public 8 14 39 24 12 2 0 37 22 60
2020 None of the above 18 17 34 16 12 1 2 29 36 95
2019 Client contact centre 7 15 52 9 10 3 4 20 24 30
2019 Communications or public affairs 25 24 19 17 12 0 3 30 50 35
2019 Access to information and privacy 6 22 23 21 21 3 4 45 30 45
2019 Library services 9 19 30 23 13 1 5 39 30 135
2019 Administration and operations 12 19 39 17 10 1 2 28 32 80
2019 Human resources 2 23 40 23 10 0 2 33 26 45
2019 Financial management 0 19 31 29 21 0 0 50 19 25
2019 Real property 18 37 18 14 14 0 0 27 55 15
2019 Material management 0 15 34 14 36 0 0 50 15 15
2019 Information management 7 18 27 24 15 6 3 43 28 75
2019 Information technology 11 22 34 20 10 3 0 31 33 65
2019 Policy 5 10 47 29 10 0 0 39 15 20
2019 Project management 10 24 49 12 3 3 0 15 34 35
2019 Other services to the public 11 18 23 24 20 0 3 46 30 45
2019 None of the above 14 12 35 20 17 3 0 38 26 105

Question 19g. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 3 9 37 30 18 0 2 50 13 30
2024 Communications or public affairs 4 0 45 40 10 0 0 51 4 30
2024 Access to information and privacy 2 8 42 27 19 0 2 47 10 120
2024 Library services 10 16 39 20 12 2 1 33 27 140
2024 Administration and operations 6 9 40 23 21 0 1 44 15 65
2024 Human resources 2 4 45 34 10 2 4 47 6 55
2024 Financial management 12 24 14 30 15 4 0 47 38 25
2024 Real property 10 22 20 9 34 0 6 46 34 20
2024 Material management 0 6 46 13 24 0 11 42 6 10
2024 Information management 9 14 36 24 14 0 1 39 24 65
2024 Information technology 4 10 28 34 17 5 2 55 15 50
2024 Policy 0 0 32 20 49 0 0 68 0 20
2024 Project management 3 6 45 17 21 0 8 41 9 30
2024 Other services to the public 7 20 43 19 11 0 0 30 27 50
2024 None of the above 11 22 37 17 10 1 1 28 34 90
2022 Client contact centre 5 23 35 18 14 3 2 34 29 40
2022 Communications or public affairs 4 19 40 30 8 0 0 38 22 25
2022 Access to information and privacy 1 12 24 29 32 0 1 63 13 75
2022 Library services 7 17 45 19 11 1 0 30 24 120
2022 Administration and operations 3 14 24 28 26 0 4 57 18 40
2022 Human resources 0 8 19 57 10 0 5 71 8 45
2022 Financial management 9 13 18 48 6 0 6 57 23 15
2022 Real property 0 19 38 44 0 0 0 44 19 10
2022 Material management 0 25 46 14 7 0 8 23 27 15
2022 Information management 10 14 33 25 15 2 2 41 25 65
2022 Information technology 5 10 30 18 33 0 4 53 16 60
2022 Policy 0 13 28 39 21 0 0 59 13 15
2022 Project management 14 5 35 28 9 5 5 41 20 20
2022 Other services to the public 13 22 26 15 21 3 0 37 36 30
2022 None of the above 11 17 47 12 7 2 4 21 30 60
2020 Client contact centre 8 15 51 22 4 0 0 26 23 25
2020 Communications or public affairs 17 36 42 5 0 0 0 5 53 35
2020 Access to information and privacy 10 24 30 31 5 0 0 36 34 40
2020 Library services 5 17 38 28 9 2 1 38 23 125
2020 Administration and operations 1 13 31 38 16 0 0 54 14 65
2020 Human resources 0 8 35 38 16 0 2 56 8 40
2020 Financial management 0 0 39 50 11 0 0 61 0 20
2020 Real property 0 18 41 29 12 0 0 41 18 15
2020 Material management 0 7 23 39 31 0 0 70 7 15
2020 Information management 0 6 47 29 15 0 3 46 6 50
2020 Information technology 4 9 35 41 11 0 0 52 13 50
2020 Policy 5 21 47 21 5 0 0 27 27 20
2020 Project management 5 20 35 36 5 0 0 40 25 20
2020 Other services to the public 8 24 42 20 6 0 0 26 32 60
2020 None of the above 6 20 46 16 9 2 0 26 27 95
2019 Client contact centre 4 25 35 17 13 3 3 32 31 35
2019 Communications or public affairs 17 25 39 17 3 0 0 19 41 35
2019 Access to information and privacy 6 24 48 16 2 2 2 19 31 45
2019 Library services 9 15 53 15 8 0 1 23 24 135
2019 Administration and operations 9 18 37 26 10 0 0 36 26 80
2019 Human resources 5 18 46 20 11 0 0 31 23 45
2019 Financial management 0 13 39 23 25 0 0 48 13 25
2019 Real property 26 37 12 20 6 0 0 26 63 15
2019 Material management 8 0 47 15 30 0 0 45 8 15
2019 Information management 9 16 41 19 11 4 0 31 26 75
2019 Information technology 4 9 36 28 20 0 3 49 14 65
2019 Policy 0 24 57 14 5 0 0 19 24 20
2019 Project management 9 13 46 23 8 0 0 32 22 35
2019 Other services to the public 9 22 40 26 4 0 0 30 31 45
2019 None of the above 14 24 36 17 9 0 0 26 38 105
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My Work Unit

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 27 27 28 6 0 6 6 61 7 30
2024 Communications or public affairs 32 35 3 10 4 7 9 80 17 30
2024 Access to information and privacy 30 21 18 7 4 11 8 64 14 120
2024 Library services 25 30 13 9 3 13 7 68 16 140
2024 Administration and operations 25 30 22 6 2 7 8 65 9 65
2024 Human resources 15 39 16 11 4 11 5 64 17 55
2024 Financial management 30 29 16 4 0 12 8 74 5 25
2024 Real property 30 28 14 6 0 6 17 74 7 20
2024 Material management 27 45 0 13 15 0 0 72 28 10
2024 Information management 33 24 15 7 5 6 10 68 15 65
2024 Information technology 39 19 17 3 2 11 8 72 6 50
2024 Policy 38 15 13 5 0 9 20 75 7 20
2024 Project management 40 40 10 3 0 5 3 86 3 30
2024 Other services to the public 17 35 28 4 4 6 7 59 8 50
2024 None of the above 16 26 21 13 8 10 5 50 25 90
2022 Client contact centre 27 26 27 3 3 11 3 62 7 40
2022 Communications or public affairs 24 30 17 19 7 3 0 55 27 25
2022 Access to information and privacy 41 14 14 6 3 14 7 71 12 75
2022 Library services 19 27 22 6 6 12 7 57 15 120
2022 Administration and operations 32 26 13 5 0 8 15 76 6 40
2022 Human resources 17 45 14 5 0 10 10 77 6 45
2022 Financial management 23 43 7 0 0 21 6 90 0 15
2022 Real property 54 19 0 11 0 9 8 87 13 10
2022 Material management 54 20 14 6 7 0 0 74 13 15
2022 Information management 27 32 10 6 9 7 9 70 18 65
2022 Information technology 45 19 18 2 3 7 5 74 5 60
2022 Policy 45 7 23 7 0 6 12 63 8 15
2022 Project management 23 40 10 4 4 14 5 77 10 20
2022 Other services to the public 23 30 12 7 7 9 12 67 17 30
2022 None of the above 30 30 15 6 8 8 5 68 15 60
2020 Client contact centre 20 34 31 4 0 7 4 61 4 25
2020 Communications or public affairs 28 45 17 3 0 3 6 79 3 35
2020 Access to information and privacy 25 38 20 10 0 3 4 68 11 40
2020 Library services 27 29 23 8 3 7 2 61 13 125
2020 Administration and operations 44 23 16 6 0 3 8 75 7 65
2020 Human resources 27 42 10 3 2 7 9 82 6 40
2020 Financial management 27 51 11 6 0 4 0 82 6 20
2020 Real property 17 23 12 12 12 12 12 53 31 15
2020 Material management 53 32 16 0 0 0 0 84 0 15
2020 Information management 36 31 14 10 4 3 4 71 14 50
2020 Information technology 24 38 19 8 2 9 0 68 12 50
2020 Policy 37 32 5 0 0 11 15 93 0 20
2020 Project management 23 52 15 9 0 0 0 75 9 20
2020 Other services to the public 17 34 27 9 2 7 3 58 12 60
2020 None of the above 24 32 14 10 11 4 4 61 23 95
2019 Client contact centre 13 29 31 3 6 12 6 52 11 35
2019 Communications or public affairs 28 44 8 17 0 0 3 74 18 35
2019 Access to information and privacy 37 32 11 4 2 9 5 80 7 45
2019 Library services 20 35 15 6 11 8 4 63 20 135
2019 Administration and operations 35 30 13 7 1 7 7 76 10 80
2019 Human resources 28 43 16 7 2 5 0 74 9 45
2019 Financial management 50 35 12 0 0 4 0 88 0 25
2019 Real property 29 24 31 8 8 0 0 53 16 15
2019 Material management 21 50 21 0 8 0 0 71 8 15
2019 Information management 33 32 9 7 3 9 6 77 12 75
2019 Information technology 37 26 11 8 0 11 7 77 9 65
2019 Policy 53 15 4 0 5 13 10 87 7 20
2019 Project management 39 28 9 9 3 12 0 76 14 35
2019 Other services to the public 23 21 21 4 13 13 5 54 21 45
2019 None of the above 30 30 17 6 6 5 6 68 13 105

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 61 36 3 0 0 0 0 97 0 30
2024 Communications or public affairs 64 29 3 4 0 0 0 92 4 30
2024 Access to information and privacy 57 22 6 11 2 2 0 80 13 120
2024 Library services 51 30 7 9 2 0 1 82 11 140
2024 Administration and operations 55 25 18 3 0 0 0 80 3 65
2024 Human resources 47 33 13 5 2 0 0 80 7 55
2024 Financial management 58 37 5 0 0 0 0 95 0 25
2024 Real property 61 20 6 13 0 0 0 81 13 20
2024 Material management 69 18 6 0 7 0 0 87 7 10
2024 Information management 61 26 3 5 4 0 1 88 9 65
2024 Information technology 67 22 5 4 2 0 0 89 6 50
2024 Policy 74 21 4 0 0 0 0 96 0 20
2024 Project management 66 20 7 6 0 0 0 87 6 30
2024 Other services to the public 52 27 9 8 4 0 0 79 12 50
2024 None of the above 41 39 10 2 7 1 0 81 9 90
2022 Client contact centre 59 22 14 3 0 3 0 83 3 40
2022 Communications or public affairs 50 32 12 3 4 0 0 81 7 25
2022 Access to information and privacy 63 24 5 5 2 0 1 88 7 75
2022 Library services 40 36 8 6 6 4 0 80 12 120
2022 Administration and operations 60 24 10 3 2 0 0 85 5 40
2022 Human resources 51 40 9 0 0 0 0 91 0 45
2022 Financial management 68 32 0 0 0 0 0 100 0 15
2022 Real property 71 29 0 0 0 0 0 100 0 10
2022 Material management 65 14 8 6 7 0 0 78 13 15
2022 Information management 52 34 6 5 3 0 0 86 8 65
2022 Information technology 76 14 3 0 5 0 2 92 5 60
2022 Policy 64 36 0 0 0 0 0 100 0 15
2022 Project management 63 19 4 5 4 5 0 86 9 20
2022 Other services to the public 51 36 3 4 7 0 0 87 10 30
2022 None of the above 58 27 8 2 5 0 0 85 7 60
2020 Client contact centre 52 41 4 4 0 0 0 93 4 25
2020 Communications or public affairs 53 33 8 0 0 6 0 91 0 35
2020 Access to information and privacy 42 36 17 5 0 0 0 78 5 40
2020 Library services 43 33 10 9 5 1 0 76 14 125
2020 Administration and operations 66 27 3 3 0 0 0 94 3 65
2020 Human resources 60 35 2 3 0 0 0 95 3 40
2020 Financial management 49 46 5 0 0 0 0 95 0 20
2020 Real property 57 19 0 17 7 0 0 76 24 15
2020 Material management 76 8 16 0 0 0 0 84 0 15
2020 Information management 68 20 0 6 4 3 0 90 10 50
2020 Information technology 51 36 6 0 4 2 0 89 4 50
2020 Policy 75 25 0 0 0 0 0 100 0 20
2020 Project management 63 27 5 5 0 0 0 90 5 20
2020 Other services to the public 41 39 9 7 3 0 0 80 11 60
2020 None of the above 50 24 5 12 7 2 0 75 20 95
2019 Client contact centre 37 44 16 3 0 0 0 82 3 35
2019 Communications or public affairs 46 34 14 6 0 0 0 81 6 35
2019 Access to information and privacy 47 33 9 6 4 0 0 80 10 45
2019 Library services 34 38 5 12 8 2 0 74 21 130
2019 Administration and operations 54 31 10 4 1 0 0 85 5 80
2019 Human resources 51 40 6 0 2 0 0 92 2 45
2019 Financial management 73 15 12 0 0 0 0 88 0 25
2019 Real property 41 51 0 0 8 0 0 92 8 15
2019 Material management 72 13 0 8 8 0 0 85 15 15
2019 Information management 53 29 7 8 3 0 0 82 11 75
2019 Information technology 53 40 3 0 2 2 2 95 2 65
2019 Policy 62 27 0 0 5 5 0 94 6 20
2019 Project management 55 36 0 3 3 0 3 94 6 35
2019 Other services to the public 56 24 2 4 13 0 0 80 18 45
2019 None of the above 52 26 8 7 7 0 0 78 13 105

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 46 0 0 0 0 0 100 0 30
2024 Communications or public affairs 70 27 3 0 0 0 0 97 0 30
2024 Access to information and privacy 68 23 4 5 0 0 0 92 5 120
2024 Library services 54 30 7 6 3 0 1 84 9 140
2024 Administration and operations 60 32 8 0 0 0 0 92 0 65
2024 Human resources 48 41 8 3 0 0 0 89 3 55
2024 Financial management 55 45 0 0 0 0 0 100 0 25
2024 Real property 51 49 0 0 0 0 0 100 0 20
2024 Material management 36 31 0 15 18 0 0 67 33 10
2024 Information management 60 27 5 5 2 0 1 88 7 65
2024 Information technology 59 33 2 6 0 0 0 92 6 50
2024 Policy 90 10 0 0 0 0 0 100 0 20
2024 Project management 70 21 7 3 0 0 0 91 3 30
2024 Other services to the public 54 35 4 4 2 0 0 90 6 50
2024 None of the above 49 36 4 8 3 0 0 85 11 90
2022 Client contact centre 56 36 4 2 0 3 0 94 2 40
2022 Communications or public affairs 60 22 0 15 4 0 0 82 18 25
2022 Access to information and privacy 72 23 1 4 0 0 0 95 4 75
2022 Library services 55 31 5 3 4 0 1 87 8 120
2022 Administration and operations 64 24 9 3 0 0 0 87 3 40
2022 Human resources 62 31 2 5 0 0 0 93 5 45
2022 Financial management 82 18 0 0 0 0 0 100 0 15
2022 Real property 82 18 0 0 0 0 0 100 0 10
2022 Material management 66 13 8 6 7 0 0 80 13 15
2022 Information management 57 26 3 11 3 0 0 83 13 65
2022 Information technology 70 20 2 5 3 0 0 90 8 60
2022 Policy 85 15 0 0 0 0 0 100 0 15
2022 Project management 57 29 0 4 4 5 0 91 9 20
2022 Other services to the public 62 21 9 4 3 0 0 84 7 30
2022 None of the above 62 26 4 3 5 0 0 88 9 60
2020 Client contact centre 37 52 4 7 0 0 0 89 7 25
2020 Communications or public affairs 58 28 11 3 0 0 0 86 3 35
2020 Access to information and privacy 47 36 12 5 0 0 0 83 5 40
2020 Library services 51 39 4 4 2 0 0 90 6 125
2020 Administration and operations 67 27 5 2 0 0 0 94 2 65
2020 Human resources 55 40 3 2 0 0 0 95 2 40
2020 Financial management 66 29 5 0 0 0 0 95 0 20
2020 Real property 57 31 12 0 0 0 0 88 0 15
2020 Material management 76 24 0 0 0 0 0 100 0 15
2020 Information management 66 26 6 0 2 0 0 92 2 50
2020 Information technology 63 28 4 2 2 0 0 91 4 45
2020 Policy 89 11 0 0 0 0 0 100 0 20
2020 Project management 59 30 6 5 0 0 0 89 5 20
2020 Other services to the public 55 33 6 6 0 0 0 88 6 60
2020 None of the above 54 21 10 9 4 2 0 77 13 95
2019 Client contact centre 43 39 13 6 0 0 0 82 6 35
2019 Communications or public affairs 56 25 11 8 0 0 0 81 8 35
2019 Access to information and privacy 39 40 11 8 2 0 0 79 10 45
2019 Library services 40 43 5 9 2 1 0 84 11 135
2019 Administration and operations 55 32 11 3 0 0 0 87 3 80
2019 Human resources 53 36 4 6 0 0 0 89 6 45
2019 Financial management 77 23 0 0 0 0 0 100 0 25
2019 Real property 53 26 6 16 0 0 0 78 16 15
2019 Material management 64 21 0 8 8 0 0 85 15 15
2019 Information management 61 29 5 4 0 0 0 90 4 75
2019 Information technology 49 44 5 2 0 0 0 94 2 65
2019 Policy 72 22 0 0 5 0 0 95 5 20
2019 Project management 59 36 3 3 0 0 0 95 3 35
2019 Other services to the public 54 24 9 7 7 0 0 78 13 45
2019 None of the above 60 29 7 3 2 0 0 88 5 105

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 39 3 0 0 4 2 97 0 30
2024 Communications or public affairs 58 29 10 0 4 0 0 87 4 30
2024 Access to information and privacy 52 31 10 3 2 3 0 85 5 120
2024 Library services 47 35 12 1 2 2 1 84 3 140
2024 Administration and operations 47 36 9 3 4 0 1 85 7 65
2024 Human resources 40 37 20 3 0 0 0 77 3 55
2024 Financial management 46 50 4 0 0 0 0 96 0 25
2024 Real property 47 48 0 6 0 0 0 94 6 20
2024 Material management 69 31 0 0 0 0 0 100 0 10
2024 Information management 55 29 8 2 2 2 1 88 4 65
2024 Information technology 49 44 4 0 2 2 0 95 2 50
2024 Policy 76 19 5 0 0 0 0 95 0 20
2024 Project management 73 14 6 6 0 0 0 87 6 30
2024 Other services to the public 48 37 13 0 2 0 0 85 2 50
2024 None of the above 40 40 8 6 3 2 1 82 10 90
2022 Client contact centre 39 46 6 6 0 3 0 87 6 40
2022 Communications or public affairs 57 29 4 3 7 0 0 86 11 25
2022 Access to information and privacy 48 38 8 2 1 0 3 88 3 75
2022 Library services 45 36 11 1 4 3 1 84 5 120
2022 Administration and operations 52 36 12 0 0 0 0 88 0 40
2022 Human resources 44 46 5 0 0 0 5 95 0 45
2022 Financial management 65 35 0 0 0 0 0 100 0 15
2022 Real property 70 30 0 0 0 0 0 100 0 10
2022 Material management 66 13 14 0 7 0 0 80 7 15
2022 Information management 47 38 8 5 3 0 0 85 8 65
2022 Information technology 57 27 8 5 1 2 0 85 6 60
2022 Policy 57 37 6 0 0 0 0 94 0 15
2022 Project management 53 28 5 4 4 5 0 86 9 20
2022 Other services to the public 47 31 6 3 7 4 3 83 10 30
2022 None of the above 47 39 5 2 5 0 2 88 7 60
2020 Client contact centre 39 46 7 8 0 0 0 85 8 25
2020 Communications or public affairs 54 34 9 3 0 0 0 89 3 35
2020 Access to information and privacy 40 36 17 3 0 2 2 79 3 40
2020 Library services 39 42 13 2 1 2 1 83 3 125
2020 Administration and operations 63 31 3 0 2 1 0 95 2 65
2020 Human resources 43 54 2 0 0 0 0 98 0 40
2020 Financial management 45 44 11 0 0 0 0 89 0 20
2020 Real property 57 25 12 7 0 0 0 82 7 15
2020 Material management 61 23 16 0 0 0 0 84 0 15
2020 Information management 56 38 4 2 0 0 0 94 2 50
2020 Information technology 41 50 4 2 2 0 0 91 4 50
2020 Policy 80 20 0 0 0 0 0 100 0 20
2020 Project management 56 38 6 0 0 0 0 94 0 20
2020 Other services to the public 49 33 12 3 0 2 0 84 3 55
2020 None of the above 44 32 11 5 5 2 1 79 10 95
2019 Client contact centre 28 36 27 10 0 0 0 63 10 35
2019 Communications or public affairs 45 41 5 6 3 0 0 86 9 35
2019 Access to information and privacy 28 52 16 4 0 0 0 80 4 45
2019 Library services 35 43 10 6 4 2 0 80 10 135
2019 Administration and operations 50 32 14 1 1 1 0 84 2 80
2019 Human resources 36 53 7 4 0 0 0 89 4 45
2019 Financial management 60 36 4 0 0 0 0 96 0 25
2019 Real property 55 12 18 8 8 0 0 67 16 15
2019 Material management 35 36 14 15 0 0 0 71 15 15
2019 Information management 47 35 13 3 0 2 0 84 3 75
2019 Information technology 46 41 9 0 2 2 0 89 2 65
2019 Policy 71 18 5 5 0 0 0 90 5 20
2019 Project management 56 30 12 3 0 0 0 86 3 35
2019 Other services to the public 48 31 13 7 2 0 0 79 9 45
2019 None of the above 52 34 8 2 3 1 0 87 5 105

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 31 28 9 0 3 18 11 83 5 30
2024 Communications or public affairs 34 32 16 4 4 6 3 74 9 30
2024 Access to information and privacy 39 32 12 4 1 7 4 81 6 120
2024 Library services 36 26 11 6 4 11 6 75 12 140
2024 Administration and operations 43 30 8 3 4 7 6 83 8 65
2024 Human resources 32 42 8 3 0 8 6 87 4 55
2024 Financial management 39 28 12 4 0 12 5 81 5 25
2024 Real property 32 36 12 0 0 9 11 85 0 20
2024 Material management 21 35 9 0 8 16 11 76 11 10
2024 Information management 45 21 8 9 2 10 6 79 12 65
2024 Information technology 42 19 7 8 4 13 6 76 15 50
2024 Policy 55 27 9 5 0 5 0 85 5 20
2024 Project management 47 35 3 7 0 3 6 90 7 30
2024 Other services to the public 35 34 8 4 9 4 6 76 15 50
2024 None of the above 32 30 11 9 4 6 8 72 15 90
2022 Client contact centre 22 36 12 5 12 13 0 67 19 40
2022 Communications or public affairs 40 34 9 4 4 4 5 82 8 25
2022 Access to information and privacy 44 27 9 4 4 4 7 81 9 75
2022 Library services 32 36 10 5 2 10 5 80 8 120
2022 Administration and operations 46 34 11 0 2 3 5 86 2 40
2022 Human resources 51 20 17 0 0 7 5 81 0 45
2022 Financial management 51 24 18 0 0 7 0 81 0 15
2022 Real property 45 38 8 9 0 0 0 83 9 10
2022 Material management 48 14 13 6 6 13 0 71 14 15
2022 Information management 44 31 11 1 1 6 5 84 3 65
2022 Information technology 51 19 5 5 3 8 8 84 10 60
2022 Policy 45 27 22 0 0 0 6 77 0 15
2022 Project management 54 23 10 9 4 0 0 77 14 20
2022 Other services to the public 50 23 10 0 7 9 2 81 7 30
2022 None of the above 42 34 13 5 5 0 2 77 10 60

Question 25. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 29 9 0 3 12 14 84 4 30
2024 Communications or public affairs 29 29 18 10 4 6 3 65 15 30
2024 Access to information and privacy 42 27 11 7 1 8 3 78 9 120
2024 Library services 34 25 12 8 5 11 5 70 16 140
2024 Administration and operations 40 31 9 3 3 7 7 82 7 65
2024 Human resources 30 44 6 5 0 8 6 88 6 55
2024 Financial management 39 28 16 4 0 8 5 77 5 25
2024 Real property 38 30 12 0 0 5 16 85 0 20
2024 Material management 18 15 28 6 0 16 18 50 9 10
2024 Information management 43 22 6 7 5 12 6 79 14 65
2024 Information technology 39 22 13 6 0 15 6 77 7 50
2024 Policy 49 27 9 10 0 5 0 80 10 20
2024 Project management 57 34 0 0 0 3 6 100 0 30
2024 Other services to the public 35 32 4 12 5 6 6 76 20 50
2024 None of the above 29 34 12 7 5 5 7 72 14 90
2022 Client contact centre 22 34 11 7 12 15 0 65 22 40
2022 Communications or public affairs 40 33 8 11 0 4 5 79 13 25
2022 Access to information and privacy 43 24 13 6 5 5 5 74 12 75
2022 Library services 28 34 11 6 3 12 5 76 11 120
2022 Administration and operations 40 36 13 0 2 5 4 83 2 40
2022 Human resources 51 22 15 0 0 7 5 83 0 45
2022 Financial management 51 17 25 0 0 7 0 73 0 15
2022 Real property 53 38 9 0 0 0 0 91 0 10
2022 Material management 28 40 13 6 0 13 0 78 7 15
2022 Information management 39 26 19 3 1 8 3 74 5 65
2022 Information technology 51 20 9 2 1 8 8 86 4 60
2022 Policy 39 43 12 0 0 0 6 87 0 15
2022 Project management 54 18 10 9 4 4 0 76 14 20
2022 Other services to the public 36 39 7 4 3 9 2 85 7 30
2022 None of the above 38 33 12 4 8 2 2 74 13 60
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My Immediate Supervisor

Question 26. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 52 7 3 0 5 4 90 3 30
2024 Communications or public affairs 44 40 0 0 0 4 12 100 0 30
2024 Access to information and privacy 35 25 21 9 1 0 8 66 11 120
2024 Library services 42 21 12 8 3 3 10 73 13 140
2024 Administration and operations 45 37 9 5 2 0 3 84 7 65
2024 Human resources 50 38 9 1 0 0 2 90 2 55
2024 Financial management 63 28 5 0 0 4 0 95 0 25
2024 Real property 41 44 0 0 6 4 6 94 6 20
2024 Material management 33 26 15 7 0 0 18 73 9 10
2024 Information management 48 30 8 3 0 1 10 88 4 65
2024 Information technology 59 23 14 2 0 0 2 84 2 50
2024 Policy 66 34 0 0 0 0 0 100 0 20
2024 Project management 73 16 6 0 0 3 3 94 0 30
2024 Other services to the public 40 24 18 0 7 2 9 71 8 50
2024 None of the above 45 19 17 8 4 1 6 69 12 90
2022 Client contact centre 43 33 12 3 0 3 6 84 3 40
2022 Communications or public affairs 44 32 15 0 0 0 9 84 0 25
2022 Access to information and privacy 51 27 10 3 0 1 8 86 3 75
2022 Library services 32 27 16 8 3 1 13 69 13 120
2022 Administration and operations 60 23 12 0 0 0 6 88 0 40
2022 Human resources 47 44 5 0 0 0 5 95 0 45
2022 Financial management 74 26 0 0 0 0 0 100 0 15
2022 Real property 61 39 0 0 0 0 0 100 0 10
2022 Material management 36 37 21 6 0 0 0 73 6 15
2022 Information management 52 29 8 1 0 2 7 90 2 65
2022 Information technology 51 27 10 7 1 0 4 81 8 60
2022 Policy 57 27 0 15 0 0 0 85 15 15
2022 Project management 56 23 5 4 0 5 6 90 5 20
2022 Other services to the public 47 15 13 0 9 0 15 73 11 30
2022 None of the above 47 25 10 3 3 0 10 81 8 60
2020 Client contact centre 29 39 14 7 4 0 7 73 12 25
2020 Communications or public affairs 72 19 3 3 0 3 0 94 3 35
2020 Access to information and privacy 44 25 17 3 0 0 11 78 3 40
2020 Library services 38 23 18 11 3 1 7 65 15 125
2020 Administration and operations 59 27 8 2 0 0 4 90 2 65
2020 Human resources 47 44 5 0 0 0 5 95 0 40
2020 Financial management 67 23 5 0 0 0 4 94 0 20
2020 Real property 51 17 7 7 0 6 12 84 8 15
2020 Material management 53 31 16 0 0 0 0 84 0 15
2020 Information management 58 26 14 2 0 0 0 84 2 50
2020 Information technology 55 23 8 6 4 2 2 81 11 50
2020 Policy 64 20 5 0 0 5 5 94 0 20
2020 Project management 78 16 6 0 0 0 0 94 0 20
2020 Other services to the public 49 24 17 9 2 0 0 73 10 60
2020 None of the above 46 27 13 6 4 1 3 76 10 95
2019 Client contact centre 31 23 32 0 3 3 6 60 4 35
2019 Communications or public affairs 68 27 3 3 0 0 0 95 3 35
2019 Access to information and privacy 47 13 22 5 5 0 7 65 11 40
2019 Library services 40 26 12 5 8 3 7 73 14 135
2019 Administration and operations 60 17 11 2 1 0 8 84 4 80
2019 Human resources 49 37 3 2 2 0 7 92 5 45
2019 Financial management 69 19 4 0 0 0 8 96 0 25
2019 Real property 35 35 23 0 6 0 0 71 6 15
2019 Material management 43 23 19 8 8 0 0 66 15 15
2019 Information management 48 29 5 3 3 2 10 87 6 75
2019 Information technology 58 28 6 2 2 3 2 90 3 65
2019 Policy 48 33 10 5 0 0 4 84 6 20
2019 Project management 58 30 6 0 0 6 0 93 0 35
2019 Other services to the public 49 26 13 5 4 0 3 77 9 45
2019 None of the above 48 26 14 4 4 0 4 77 8 105

Question 27. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 52 15 0 0 0 0 85 0 30
2024 Communications or public affairs 43 51 3 0 3 0 0 94 3 30
2024 Access to information and privacy 39 28 16 12 4 0 1 68 16 120
2024 Library services 40 37 10 7 3 3 0 80 10 140
2024 Administration and operations 51 33 9 5 2 0 1 85 6 65
2024 Human resources 39 34 16 11 0 0 0 74 11 55
2024 Financial management 56 36 4 0 0 4 0 96 0 25
2024 Real property 53 30 5 7 6 0 0 83 13 20
2024 Material management 44 17 8 20 11 0 0 61 31 10
2024 Information management 55 23 12 8 1 1 0 79 10 65
2024 Information technology 50 21 22 4 3 0 0 71 7 50
2024 Policy 57 29 0 10 4 0 0 86 14 20
2024 Project management 67 24 6 0 0 3 0 94 0 30
2024 Other services to the public 39 37 12 8 2 0 2 77 10 50
2024 None of the above 37 36 6 17 3 1 0 73 20 90
2022 Client contact centre 43 36 15 3 0 3 0 82 3 40
2022 Communications or public affairs 50 28 11 4 7 0 0 78 11 25
2022 Access to information and privacy 42 33 8 12 4 0 1 76 16 70
2022 Library services 36 34 16 9 3 2 0 71 13 120
2022 Administration and operations 52 31 7 3 0 2 5 90 3 40
2022 Human resources 49 33 11 0 2 0 5 87 2 45
2022 Financial management 69 31 0 0 0 0 0 100 0 15
2022 Real property 61 27 0 11 0 0 0 89 11 10
2022 Material management 63 19 12 6 0 0 0 82 6 15
2022 Information management 47 34 8 5 6 0 0 82 10 65
2022 Information technology 50 23 20 5 1 0 0 73 6 60
2022 Policy 45 16 12 27 0 0 0 61 27 15
2022 Project management 47 23 14 5 0 5 6 79 5 20
2022 Other services to the public 48 40 0 4 3 2 3 93 7 30
2022 None of the above 49 26 13 8 3 0 0 75 12 60
2020 Client contact centre 35 47 11 7 0 0 0 82 7 25
2020 Communications or public affairs 64 22 6 6 3 0 0 86 8 35
2020 Access to information and privacy 61 26 10 3 0 0 0 88 3 40
2020 Library services 40 40 8 9 2 1 0 81 11 125
2020 Administration and operations 68 20 11 0 2 0 0 88 2 65
2020 Human resources 41 39 10 5 0 0 4 85 5 40
2020 Financial management 56 29 15 0 0 0 0 85 0 20
2020 Real property 41 34 12 7 0 0 6 80 7 15
2020 Material management 61 39 0 0 0 0 0 100 0 15
2020 Information management 57 27 11 6 0 0 0 84 6 50
2020 Information technology 50 31 13 2 4 0 0 81 6 50
2020 Policy 48 37 9 5 0 0 0 85 5 20
2020 Project management 62 27 11 0 0 0 0 89 0 20
2020 Other services to the public 46 32 5 16 0 2 0 79 16 60
2020 None of the above 38 30 15 5 11 1 0 69 16 95
2019 Client contact centre 28 39 27 5 0 0 0 67 5 35
2019 Communications or public affairs 50 31 16 3 0 0 0 81 3 35
2019 Access to information and privacy 37 31 13 10 7 0 2 69 18 45
2019 Library services 35 36 12 8 7 1 1 73 15 135
2019 Administration and operations 54 23 17 2 2 0 1 78 5 80
2019 Human resources 50 33 9 4 4 0 0 83 9 45
2019 Financial management 61 27 12 0 0 0 0 88 0 25
2019 Real property 37 17 25 6 15 0 0 54 21 15
2019 Material management 43 34 15 0 8 0 0 77 8 15
2019 Information management 49 31 9 7 1 1 0 82 9 75
2019 Information technology 46 30 12 3 2 2 5 82 5 65
2019 Policy 48 38 9 0 5 0 0 86 5 20
2019 Project management 61 24 9 3 3 0 0 85 7 35
2019 Other services to the public 40 38 14 0 9 0 0 77 9 45
2019 None of the above 43 36 10 6 4 0 2 80 10 105

Question 28. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 36 18 0 0 6 0 81 0 30
2024 Communications or public affairs 69 13 8 7 0 0 3 85 7 30
2024 Access to information and privacy 55 17 15 7 2 2 2 76 9 120
2024 Library services 57 17 16 3 2 4 1 77 6 140
2024 Administration and operations 60 21 13 3 2 0 1 82 5 65
2024 Human resources 34 42 10 5 1 0 9 82 7 55
2024 Financial management 56 24 12 0 4 4 0 83 4 25
2024 Real property 48 17 29 0 6 0 0 65 6 20
2024 Material management 49 26 14 0 11 0 0 75 11 10
2024 Information management 60 24 5 3 4 3 1 88 7 65
2024 Information technology 46 32 11 2 4 3 2 82 6 50
2024 Policy 71 10 19 0 0 0 0 81 0 20
2024 Project management 60 26 11 0 0 3 0 89 0 30
2024 Other services to the public 54 22 10 2 9 3 0 78 12 50
2024 None of the above 50 20 12 9 4 4 1 74 14 90
2022 Client contact centre 41 45 7 3 2 3 0 88 5 40
2022 Communications or public affairs 57 13 19 4 3 4 0 73 8 25
2022 Access to information and privacy 51 24 11 6 0 3 5 82 6 75
2022 Library services 42 26 9 11 3 7 2 75 15 120
2022 Administration and operations 64 19 8 5 0 2 3 87 5 40
2022 Human resources 52 37 2 3 0 2 4 95 3 45
2022 Financial management 69 31 0 0 0 0 0 100 0 15
2022 Real property 51 19 19 0 0 0 11 79 0 10
2022 Material management 48 26 7 13 0 0 6 79 14 15
2022 Information management 57 26 10 3 3 1 0 84 6 65
2022 Information technology 65 18 15 0 1 0 0 84 1 60
2022 Policy 54 13 13 6 9 6 0 71 15 15
2022 Project management 47 38 0 9 0 0 6 91 9 20
2022 Other services to the public 59 15 7 3 7 6 3 82 11 30
2022 None of the above 51 31 9 3 7 0 0 82 9 60
2020 Client contact centre 31 44 21 0 4 0 0 75 4 25
2020 Communications or public affairs 67 19 0 8 3 3 0 88 12 35
2020 Access to information and privacy 56 29 12 0 0 2 0 87 0 40
2020 Library services 44 29 12 5 6 4 0 76 11 125
2020 Administration and operations 66 23 9 0 2 0 0 89 2 65
2020 Human resources 41 44 9 5 0 0 0 85 5 40
2020 Financial management 73 21 5 0 0 0 0 95 0 20
2020 Real property 41 22 7 7 0 18 6 83 9 15
2020 Material management 61 39 0 0 0 0 0 100 0 15
2020 Information management 61 25 10 3 2 0 0 86 4 50
2020 Information technology 53 25 10 4 4 2 2 81 9 50
2020 Policy 59 31 5 0 0 0 5 94 0 20
2020 Project management 73 21 6 0 0 0 0 94 0 20
2020 Other services to the public 59 11 14 13 2 2 0 71 15 60
2020 None of the above 53 23 9 3 7 3 1 79 11 95

Question 29. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 41 12 3 0 2 0 84 3 30
2024 Communications or public affairs 70 30 0 0 0 0 0 100 0 30
2024 Access to information and privacy 44 39 7 7 2 1 0 84 9 115
2024 Library services 46 35 10 3 3 2 1 83 7 140
2024 Administration and operations 55 29 9 4 3 0 0 84 7 65
2024 Human resources 39 40 17 3 0 0 0 80 3 55
2024 Financial management 63 28 5 0 0 4 0 95 0 25
2024 Real property 64 25 0 6 6 0 0 89 11 20
2024 Material management 51 29 0 13 7 0 0 80 20 10
2024 Information management 59 28 4 5 4 1 0 87 9 65
2024 Information technology 57 33 6 2 2 0 0 90 4 50
2024 Policy 76 10 9 4 0 0 0 86 4 20
2024 Project management 64 24 7 3 3 0 0 87 5 30
2024 Other services to the public 56 23 11 2 6 2 0 81 8 50
2024 None of the above 48 30 5 9 4 2 0 81 14 90
2022 Client contact centre 44 42 12 0 0 3 0 88 0 40
2022 Communications or public affairs 66 23 4 0 7 0 0 89 7 25
2022 Access to information and privacy 53 27 6 9 1 1 3 84 10 75
2022 Library services 44 29 13 7 4 1 2 75 11 120
2022 Administration and operations 64 24 6 0 3 3 0 91 3 40
2022 Human resources 52 38 4 5 0 0 0 91 5 45
2022 Financial management 74 18 7 0 0 0 0 93 0 15
2022 Real property 54 46 0 0 0 0 0 100 0 10
2022 Material management 66 27 6 0 0 0 0 94 0 15
2022 Information management 57 28 9 2 3 0 2 86 5 65
2022 Information technology 60 29 7 4 0 0 0 89 4 60
2022 Policy 45 29 18 9 0 0 0 73 9 15
2022 Project management 57 32 5 0 0 0 6 95 0 20
2022 Other services to the public 61 36 0 3 0 0 0 97 3 30
2022 None of the above 51 32 2 6 7 0 2 85 13 60
2020 Client contact centre 33 52 15 0 0 0 0 85 0 25
2020 Communications or public affairs 58 33 6 0 3 0 0 92 3 35
2020 Access to information and privacy 54 26 10 7 0 0 3 82 8 40
2020 Library services 47 34 6 7 3 2 2 84 10 125
2020 Administration and operations 65 27 6 0 2 0 0 92 2 65
2020 Human resources 40 40 10 8 0 0 2 81 8 40
2020 Financial management 66 29 5 0 0 0 0 95 0 20
2020 Real property 57 18 7 7 0 6 6 85 7 15
2020 Material management 66 34 0 0 0 0 0 100 0 10
2020 Information management 58 30 6 2 4 0 0 88 6 50
2020 Information technology 48 35 9 0 6 2 0 85 6 50
2020 Policy 57 37 5 0 0 0 0 95 0 20
2020 Project management 74 21 5 0 0 0 0 95 0 20
2020 Other services to the public 57 20 10 7 5 0 0 78 13 60
2020 None of the above 49 30 7 8 4 1 0 80 13 95
2019 Client contact centre 28 40 20 8 3 0 0 69 11 30
2019 Communications or public affairs 57 27 11 3 3 0 0 84 6 35
2019 Access to information and privacy 45 36 10 6 3 0 0 81 9 45
2019 Library services 43 30 7 12 5 1 2 75 18 130
2019 Administration and operations 60 24 12 2 1 0 0 85 4 80
2019 Human resources 49 36 6 8 0 0 0 85 8 45
2019 Financial management 73 23 4 0 0 0 0 96 0 25
2019 Real property 49 12 12 22 6 0 0 61 27 15
2019 Material management 49 44 0 8 0 0 0 92 8 15
2019 Information management 56 26 11 4 3 0 0 82 7 75
2019 Information technology 49 35 8 5 0 2 2 87 5 65
2019 Policy 38 24 28 5 5 0 0 62 10 20
2019 Project management 55 27 9 6 3 0 0 82 9 35
2019 Other services to the public 63 17 6 4 9 0 0 80 13 45
2019 None of the above 50 30 9 6 4 0 0 80 10 105

Question 30. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 45 9 0 0 0 6 90 0 30
2024 Communications or public affairs 69 21 0 4 0 3 3 96 4 30
2024 Access to information and privacy 72 17 1 3 3 2 1 92 7 120
2024 Library services 64 16 7 3 3 4 4 87 6 140
2024 Administration and operations 59 28 3 4 2 3 1 91 6 65
2024 Human resources 53 32 11 0 2 0 2 87 2 55
2024 Financial management 68 24 0 0 4 4 0 96 4 25
2024 Real property 64 13 11 6 6 0 0 77 11 20
2024 Material management 65 18 0 0 6 0 11 93 7 10
2024 Information management 75 17 3 2 2 1 0 93 4 65
2024 Information technology 70 20 4 2 0 4 0 93 2 50
2024 Policy 85 15 0 0 0 0 0 100 0 20
2024 Project management 70 22 6 0 0 3 0 94 0 30
2024 Other services to the public 58 28 4 0 2 2 6 93 2 50
2024 None of the above 69 15 7 3 3 4 0 87 6 90
2022 Client contact centre 45 39 11 0 0 3 2 88 0 40
2022 Communications or public affairs 54 27 4 3 4 7 0 88 8 25
2022 Access to information and privacy 75 14 5 4 0 1 1 91 4 75
2022 Library services 59 22 3 4 8 2 2 85 12 120
2022 Administration and operations 74 17 3 2 0 3 0 94 2 40
2022 Human resources 64 30 4 0 0 2 0 96 0 45
2022 Financial management 76 24 0 0 0 0 0 100 0 15
2022 Real property 46 43 11 0 0 0 0 89 0 10
2022 Material management 66 15 0 0 12 0 7 87 13 15
2022 Information management 70 24 0 4 0 1 0 96 4 65
2022 Information technology 73 17 6 0 2 0 3 92 2 60
2022 Policy 73 15 13 0 0 0 0 87 0 15
2022 Project management 71 23 0 0 0 0 6 100 0 20
2022 Other services to the public 68 19 4 0 9 0 0 87 9 30
2022 None of the above 74 12 4 2 3 3 2 91 5 60

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 45 13 0 0 4 0 86 0 30
2024 Communications or public affairs 61 36 4 0 0 0 0 96 0 30
2024 Access to information and privacy 54 28 7 9 2 0 0 82 11 120
2024 Library services 53 30 9 6 1 1 0 83 8 140
2024 Administration and operations 63 17 15 1 4 0 0 80 5 65
2024 Human resources 45 40 7 9 0 0 0 84 9 55
2024 Financial management 51 41 4 0 0 4 0 96 0 25
2024 Real property 58 13 18 6 6 0 0 71 11 20
2024 Material management 51 18 6 18 7 0 0 69 25 10
2024 Information management 61 29 3 2 4 1 0 91 6 65
2024 Information technology 59 24 8 6 3 0 0 83 9 50
2024 Policy 70 26 4 0 0 0 0 96 0 20
2024 Project management 59 35 3 0 0 3 0 97 0 30
2024 Other services to the public 52 25 13 6 3 0 2 78 9 45
2024 None of the above 51 19 13 9 6 0 1 71 16 90
2022 Client contact centre 46 38 12 2 0 3 0 86 2 40
2022 Communications or public affairs 52 23 15 0 11 0 0 74 11 25
2022 Access to information and privacy 60 26 6 7 1 0 0 86 8 75
2022 Library services 47 32 7 11 2 1 1 80 13 120
2022 Administration and operations 63 21 8 5 0 0 2 86 5 40
2022 Human resources 61 21 13 0 5 0 0 82 5 45
2022 Financial management 54 39 7 0 0 0 0 93 0 15
2022 Real property 81 8 11 0 0 0 0 89 0 10
2022 Material management 61 33 0 6 0 0 0 94 6 15
2022 Information management 60 26 6 3 5 0 0 87 8 60
2022 Information technology 64 24 9 1 0 0 1 89 1 60
2022 Policy 48 19 12 21 0 0 0 67 21 15
2022 Project management 62 23 9 0 0 0 6 90 0 20
2022 Other services to the public 68 22 0 4 7 0 0 90 10 30
2022 None of the above 60 26 4 3 7 0 0 87 10 60
2020 Client contact centre 48 37 8 4 4 0 0 85 7 25
2020 Communications or public affairs 67 22 3 8 0 0 0 89 8 35
2020 Access to information and privacy 66 26 0 7 0 0 0 93 7 40
2020 Library services 52 33 8 3 3 0 1 86 7 125
2020 Administration and operations 73 20 5 2 0 0 0 94 2 65
2020 Human resources 53 34 8 5 0 0 0 87 5 40
2020 Financial management 61 33 6 0 0 0 0 94 0 20
2020 Real property 63 6 19 6 7 0 0 69 12 15
2020 Material management 69 31 0 0 0 0 0 100 0 15
2020 Information management 66 22 8 2 2 0 0 88 4 50
2020 Information technology 51 26 10 9 4 0 0 77 13 50
2020 Policy 73 21 0 5 0 0 0 95 5 20
2020 Project management 72 12 11 5 0 0 0 84 5 20
2020 Other services to the public 58 24 12 3 2 0 0 82 5 60
2020 None of the above 53 21 14 4 6 1 1 75 11 95
2019 Client contact centre 37 36 21 6 0 0 0 73 6 35
2019 Communications or public affairs 67 24 3 3 0 3 0 94 3 35
2019 Access to information and privacy 47 35 11 2 3 2 0 84 5 45
2019 Library services 44 28 12 8 6 0 1 73 15 135
2019 Administration and operations 63 26 9 1 1 0 0 89 2 80
2019 Human resources 58 23 4 13 2 0 0 81 15 45
2019 Financial management 62 35 4 0 0 0 0 96 0 25
2019 Real property 35 31 12 8 14 0 0 67 22 15
2019 Material management 56 28 0 15 0 0 0 85 15 15
2019 Information management 58 25 8 4 4 0 0 84 8 75
2019 Information technology 55 37 6 0 0 0 2 94 0 65
2019 Policy 52 37 0 5 5 0 0 90 10 20
2019 Project management 67 24 6 0 3 0 0 91 3 35
2019 Other services to the public 61 19 4 7 9 0 0 80 16 45
2019 None of the above 58 23 9 5 4 0 0 81 9 105

Question 32. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 21 6 0 2 0 0 91 2 30
2024 Communications or public affairs 97 3 0 0 0 0 0 100 0 30
2024 Access to information and privacy 88 8 1 1 1 0 0 96 3 120
2024 Library services 86 9 2 1 1 0 0 95 3 140
2024 Administration and operations 84 16 0 0 0 0 0 100 0 65
2024 Human resources 89 11 0 0 0 0 0 100 0 55
2024 Financial management 75 21 0 0 0 4 0 100 0 25
2024 Real property 91 9 0 0 0 0 0 100 0 20
2024 Material management 89 0 0 11 0 0 0 89 11 10
2024 Information management 88 10 0 0 0 0 1 100 0 65
2024 Information technology 92 8 0 0 0 0 0 100 0 50
2024 Policy 86 10 4 0 0 0 0 96 0 20
2024 Project management 88 9 0 0 0 0 3 100 0 30
2024 Other services to the public 92 6 2 0 0 0 0 98 0 50
2024 None of the above 87 10 2 1 0 0 0 97 1 90
2022 Client contact centre 70 21 2 0 4 3 0 94 4 40
2022 Communications or public affairs 96 4 0 0 0 0 0 100 0 25
2022 Access to information and privacy 92 6 1 0 0 0 0 99 0 75
2022 Library services 80 15 3 0 0 0 2 97 0 120
2022 Administration and operations 98 2 0 0 0 0 0 100 0 40
2022 Human resources 85 15 0 0 0 0 0 100 0 45
2022 Financial management 87 13 0 0 0 0 0 100 0 15
2022 Real property 89 11 0 0 0 0 0 100 0 10
2022 Material management 88 12 0 0 0 0 0 100 0 15
2022 Information management 85 13 0 2 0 0 0 98 2 65
2022 Information technology 91 5 4 0 0 0 0 96 0 60
2022 Policy 85 6 9 0 0 0 0 91 0 15
2022 Project management 75 19 0 0 0 0 6 100 0 20
2022 Other services to the public 82 12 0 3 4 0 0 94 6 30
2022 None of the above 87 9 4 0 0 0 0 96 0 60
2019 Client contact centre 62 35 0 3 0 0 0 97 3 30
2019 Communications or public affairs 87 13 0 0 0 0 0 100 0 35
2019 Access to information and privacy 87 8 0 2 3 0 0 95 5 45
2019 Library services 82 12 2 1 1 0 1 96 2 135
2019 Administration and operations 87 13 0 0 0 0 0 100 0 80
2019 Human resources 78 20 0 2 0 0 0 98 2 40
2019 Financial management 85 15 0 0 0 0 0 100 0 25
2019 Real property 82 12 0 0 6 0 0 94 6 15
2019 Material management 81 13 6 0 0 0 0 94 0 15
2019 Information management 88 8 4 0 0 0 0 96 0 75
2019 Information technology 77 12 5 5 0 0 2 90 5 65
2019 Policy 75 25 0 0 0 0 0 100 0 20
2019 Project management 97 0 3 0 0 0 0 97 0 35
2019 Other services to the public 76 17 4 0 2 0 0 93 2 45
2019 None of the above 87 8 1 3 1 0 0 95 4 105
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Senior Management

Question 33. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 31 12 3 0 16 0 82 4 30
2024 Communications or public affairs 27 34 13 17 3 5 0 65 21 30
2024 Access to information and privacy 49 28 11 3 4 6 0 81 7 120
2024 Library services 27 26 20 9 3 14 0 62 15 140
2024 Administration and operations 29 41 14 3 0 14 0 81 4 65
2024 Human resources 21 51 16 5 3 4 0 75 9 55
2024 Financial management 36 56 8 0 0 0 0 92 0 25
2024 Real property 30 35 11 11 0 13 0 75 13 20
2024 Material management 43 33 13 0 0 11 0 85 0 10
2024 Information management 22 38 19 10 2 10 0 66 13 65
2024 Information technology 49 25 12 3 4 8 0 80 7 50
2024 Policy 27 22 5 11 5 19 10 70 23 20
2024 Project management 29 41 16 11 0 3 0 72 12 30
2024 Other services to the public 26 38 5 5 11 13 2 75 18 50
2024 None of the above 18 29 19 10 13 11 0 52 27 90
2022 Client contact centre 25 39 18 2 3 11 3 74 6 40
2022 Communications or public affairs 14 31 22 22 7 4 0 47 30 25
2022 Access to information and privacy 46 27 7 3 4 13 0 84 8 75
2022 Library services 25 32 19 3 6 16 0 67 11 120
2022 Administration and operations 47 38 9 2 0 3 0 88 3 40
2022 Human resources 38 41 11 7 0 2 0 82 7 45
2022 Financial management 52 30 18 0 0 0 0 82 0 15
2022 Real property 24 56 11 9 0 0 0 80 9 10
2022 Material management 21 53 15 6 6 0 0 73 12 15
2022 Information management 25 29 10 9 8 19 0 67 21 65
2022 Information technology 50 19 17 3 3 9 0 75 7 60
2022 Policy 25 56 19 0 0 0 0 81 0 15
2022 Project management 27 25 19 19 9 0 0 53 28 20
2022 Other services to the public 31 38 3 4 6 18 0 85 12 30
2022 None of the above 21 22 26 7 16 9 0 47 25 60
2020 Client contact centre 22 44 22 0 0 11 0 75 0 25
2020 Communications or public affairs 33 39 11 0 0 17 0 87 0 35
2020 Access to information and privacy 35 43 19 0 0 2 0 80 0 40
2020 Library services 25 32 16 7 2 17 1 69 11 125
2020 Administration and operations 37 35 17 2 3 7 0 77 5 65
2020 Human resources 23 54 10 5 3 4 0 81 8 40
2020 Financial management 29 41 24 0 0 6 0 75 0 15
2020 Real property 28 23 12 18 0 19 0 63 22 15
2020 Material management 62 30 8 0 0 0 0 92 0 15
2020 Information management 26 39 17 8 2 8 0 71 10 50
2020 Information technology 22 32 16 13 11 4 2 58 25 50
2020 Policy 37 47 11 0 0 5 0 89 0 20
2020 Project management 26 36 14 10 10 5 0 64 21 20
2020 Other services to the public 28 37 14 11 6 5 0 68 17 60
2020 None of the above 23 33 11 9 14 10 0 62 26 95
2019 Client contact centre 16 50 15 5 4 10 0 74 10 30
2019 Communications or public affairs 24 29 24 11 0 11 0 60 12 35
2019 Access to information and privacy 53 32 8 5 0 2 0 87 5 45
2019 Library services 22 34 17 5 6 15 1 67 13 130
2019 Administration and operations 34 33 17 7 0 9 0 73 8 80
2019 Human resources 25 36 12 17 2 7 0 67 21 45
2019 Financial management 36 44 12 4 0 4 0 83 4 25
2019 Real property 18 49 18 8 8 0 0 67 16 15
2019 Material management 35 15 19 8 15 8 0 54 25 15
2019 Information management 38 38 13 3 1 7 0 82 5 75
2019 Information technology 34 28 17 12 0 9 0 68 13 65
2019 Policy 42 44 0 0 0 14 0 100 0 20
2019 Project management 40 26 12 9 0 12 0 76 10 35
2019 Other services to the public 29 34 16 4 7 11 0 70 13 45
2019 None of the above 31 32 15 6 6 10 0 71 13 105

Question 34. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 36 18 12 0 6 0 69 12 30
2024 Communications or public affairs 24 17 29 16 10 3 0 43 27 30
2024 Access to information and privacy 41 33 13 5 5 3 0 76 11 120
2024 Library services 21 20 25 18 12 3 0 43 31 140
2024 Administration and operations 25 32 36 3 3 1 0 58 6 65
2024 Human resources 12 45 29 7 5 2 0 58 13 55
2024 Financial management 36 43 21 0 0 0 0 79 0 25
2024 Real property 25 30 18 14 6 7 0 59 21 20
2024 Material management 43 24 10 12 0 11 0 75 13 10
2024 Information management 20 37 13 18 13 0 0 56 30 65
2024 Information technology 31 27 22 16 4 0 0 58 20 50
2024 Policy 5 39 10 17 15 4 10 52 37 20
2024 Project management 32 24 22 15 6 3 0 57 21 30
2024 Other services to the public 19 28 15 13 17 7 0 51 33 50
2024 None of the above 13 24 17 24 19 4 0 38 45 90
2022 Client contact centre 23 35 29 3 5 3 3 61 9 40
2022 Communications or public affairs 7 27 21 24 22 0 0 34 46 25
2022 Access to information and privacy 40 34 11 9 4 2 0 75 14 75
2022 Library services 14 32 16 21 9 7 1 50 33 120
2022 Administration and operations 39 34 15 10 0 2 0 75 10 40
2022 Human resources 36 37 18 9 0 0 0 73 9 45
2022 Financial management 45 43 6 6 0 0 0 88 6 15
2022 Real property 9 52 22 17 0 0 0 61 17 10
2022 Material management 21 41 14 12 13 0 0 61 24 15
2022 Information management 24 26 20 5 18 7 0 54 25 65
2022 Information technology 34 17 32 9 6 0 2 52 15 60
2022 Policy 19 53 22 0 6 0 0 72 6 15
2022 Project management 28 14 20 20 18 0 0 42 38 20
2022 Other services to the public 22 34 12 15 13 3 0 58 29 30
2022 None of the above 16 19 21 18 24 4 0 35 43 60
2020 Client contact centre 26 22 33 11 8 0 0 48 19 25
2020 Communications or public affairs 22 47 28 0 0 3 0 71 0 35
2020 Access to information and privacy 26 45 17 10 2 0 0 71 12 40
2020 Library services 15 41 16 19 3 4 1 59 24 125
2020 Administration and operations 34 34 13 12 3 5 0 71 16 65
2020 Human resources 23 41 18 15 3 0 0 64 18 40
2020 Financial management 22 33 28 6 6 6 0 58 12 20
2020 Real property 16 23 30 17 12 0 0 40 30 15
2020 Material management 62 30 8 0 0 0 0 92 0 15
2020 Information management 19 40 22 13 6 0 0 59 19 50
2020 Information technology 20 31 26 7 15 2 0 51 22 45
2020 Policy 21 47 27 5 0 0 0 68 5 20
2020 Project management 27 24 9 24 10 5 0 54 36 20
2020 Other services to the public 18 36 16 21 7 2 0 55 29 60
2020 None of the above 16 36 12 21 13 1 0 53 35 95
2019 Client contact centre 15 55 18 8 4 0 0 70 12 35
2019 Communications or public affairs 21 39 22 13 0 6 0 63 14 35
2019 Access to information and privacy 49 37 12 0 0 2 0 87 0 45
2019 Library services 21 36 17 10 10 5 1 61 21 130
2019 Administration and operations 29 39 20 8 0 3 0 71 9 80
2019 Human resources 26 32 12 17 6 7 0 62 25 45
2019 Financial management 40 36 16 8 0 0 0 76 8 25
2019 Real property 23 31 31 6 8 0 0 55 14 15
2019 Material management 35 21 13 8 15 8 0 61 25 15
2019 Information management 30 41 21 3 3 2 0 72 6 75
2019 Information technology 26 29 22 9 6 8 0 60 16 65
2019 Policy 52 39 4 0 0 5 0 96 0 20
2019 Project management 27 46 9 8 3 6 0 78 12 35
2019 Other services to the public 22 48 13 13 4 0 0 70 17 45
2019 None of the above 29 37 16 7 6 4 0 69 14 105

Question 35. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 22 30 28 12 0 9 0 56 13 30
2024 Communications or public affairs 18 13 33 19 14 3 0 32 34 30
2024 Access to information and privacy 21 42 15 10 6 5 0 66 17 120
2024 Library services 17 16 27 20 12 10 0 36 35 140
2024 Administration and operations 13 37 14 18 3 14 0 59 25 65
2024 Human resources 13 38 19 15 9 4 2 54 25 55
2024 Financial management 23 36 25 12 0 4 0 62 12 25
2024 Real property 10 40 12 19 6 13 0 57 29 20
2024 Material management 35 17 7 30 0 11 0 58 34 10
2024 Information management 18 17 18 23 16 8 0 38 42 65
2024 Information technology 23 21 37 14 5 0 0 43 19 50
2024 Policy 5 21 18 21 15 10 10 33 44 20
2024 Project management 33 20 18 15 11 3 0 54 27 30
2024 Other services to the public 13 26 14 15 22 7 2 43 41 50
2024 None of the above 6 22 18 23 20 10 0 32 48 90
2022 Client contact centre 19 24 36 8 8 3 3 45 17 40
2022 Communications or public affairs 7 16 32 16 29 0 0 22 46 25
2022 Access to information and privacy 33 29 17 9 8 4 0 65 18 75
2022 Library services 12 22 17 21 10 16 1 41 38 120
2022 Administration and operations 19 40 27 5 5 3 0 61 11 40
2022 Human resources 26 39 17 14 2 2 0 66 16 45
2022 Financial management 34 35 26 6 0 0 0 69 6 15
2022 Real property 0 51 19 20 0 10 0 57 22 10
2022 Material management 12 37 20 19 12 0 0 49 31 15
2022 Information management 13 26 17 19 16 9 0 43 39 65
2022 Information technology 29 20 24 7 9 7 2 55 18 60
2022 Policy 19 31 23 20 6 0 0 51 26 15
2022 Project management 18 4 16 39 18 5 0 24 60 20
2022 Other services to the public 13 31 8 27 9 12 0 50 41 30
2022 None of the above 12 16 22 21 24 5 0 30 47 60
2020 Client contact centre 22 19 39 15 4 0 0 42 19 25
2020 Communications or public affairs 11 39 31 14 0 6 0 53 15 35
2020 Access to information and privacy 16 37 26 10 7 4 0 55 18 40
2020 Library services 14 29 22 21 3 10 1 48 27 125
2020 Administration and operations 27 37 13 17 2 5 0 67 20 65
2020 Human resources 16 36 25 20 3 0 0 52 22 40
2020 Financial management 4 40 27 23 6 0 0 44 29 20
2020 Real property 16 12 36 24 6 7 0 30 32 15
2020 Material management 46 23 16 15 0 0 0 69 15 15
2020 Information management 17 29 32 17 2 4 0 48 20 50
2020 Information technology 12 32 21 11 17 7 0 47 30 45
2020 Policy 11 41 27 11 0 11 0 58 12 20
2020 Project management 22 28 6 24 15 5 0 52 41 20
2020 Other services to the public 15 27 12 30 14 2 0 42 45 55
2020 None of the above 14 25 19 23 17 2 0 40 41 95
2019 Client contact centre 12 46 26 5 4 7 0 62 10 35
2019 Communications or public affairs 21 19 30 16 3 11 0 46 21 35
2019 Access to information and privacy 40 37 15 4 0 5 0 80 4 45
2019 Library services 16 28 17 12 10 16 1 53 26 130
2019 Administration and operations 21 38 23 7 1 9 0 65 9 80
2019 Human resources 17 36 23 13 4 7 0 56 18 45
2019 Financial management 32 28 36 0 4 0 0 60 4 25
2019 Real property 23 26 31 6 8 6 0 52 15 15
2019 Material management 27 34 15 8 8 8 0 67 17 15
2019 Information management 17 38 24 8 4 8 0 60 14 75
2019 Information technology 20 23 31 9 7 9 0 47 18 65
2019 Policy 25 49 15 0 0 11 0 83 0 20
2019 Project management 23 47 15 5 7 4 0 72 12 35
2019 Other services to the public 18 36 24 13 4 4 0 57 18 45
2019 None of the above 18 37 20 12 6 7 0 60 19 105

Question 36. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 31 23 30 15 0 0 0 54 15 30
2024 Communications or public affairs 21 32 23 17 7 0 0 53 24 30
2024 Access to information and privacy 28 36 14 14 6 3 0 65 21 120
2024 Library services 18 29 18 16 14 6 0 49 32 140
2024 Administration and operations 20 35 30 10 3 2 0 56 14 65
2024 Human resources 15 40 26 11 5 2 0 57 17 55
2024 Financial management 27 36 20 13 0 4 0 66 13 25
2024 Real property 15 45 19 16 6 0 0 59 21 20
2024 Material management 35 23 0 25 6 0 11 65 35 10
2024 Information management 20 22 18 22 17 2 0 42 40 65
2024 Information technology 27 34 21 12 6 0 0 61 18 50
2024 Policy 5 39 15 16 10 5 10 52 30 20
2024 Project management 29 24 25 14 6 3 0 54 21 30
2024 Other services to the public 14 24 22 16 20 3 0 40 37 50
2024 None of the above 10 26 14 27 19 4 0 37 48 90
2022 Client contact centre 19 40 19 7 6 7 3 65 14 40
2022 Communications or public affairs 7 31 20 16 26 0 0 38 42 25
2022 Access to information and privacy 35 32 8 15 8 2 0 68 23 75
2022 Library services 13 24 18 18 14 12 0 43 37 120
2022 Administration and operations 22 49 13 15 2 0 0 71 17 40
2022 Human resources 31 38 15 14 2 0 0 69 16 45
2022 Financial management 39 36 25 0 0 0 0 75 0 15
2022 Real property 9 43 39 9 0 0 0 53 9 10
2022 Material management 28 20 13 20 19 0 0 49 38 15
2022 Information management 22 30 12 16 17 4 0 54 34 65
2022 Information technology 33 29 24 9 5 0 0 62 13 60
2022 Policy 19 32 29 12 7 0 0 51 19 15
2022 Project management 18 24 4 25 28 0 0 42 54 20
2022 Other services to the public 20 24 16 24 9 7 0 47 36 30
2022 None of the above 10 28 19 19 23 2 0 38 42 60
2020 Client contact centre 22 33 25 8 12 0 0 56 19 25
2020 Communications or public affairs 17 64 11 6 0 3 0 83 6 35
2020 Access to information and privacy 21 50 12 12 3 2 0 73 15 40
2020 Library services 17 36 21 16 5 4 1 56 22 125
2020 Administration and operations 26 48 11 11 3 1 0 74 15 65
2020 Human resources 16 49 15 18 3 0 0 65 20 40
2020 Financial management 22 44 23 6 6 0 0 66 11 20
2020 Real property 16 47 12 6 12 6 0 68 19 15
2020 Material management 46 39 7 0 8 0 0 85 8 15
2020 Information management 18 49 13 14 4 2 0 68 18 50
2020 Information technology 18 39 15 15 13 0 0 57 28 50
2020 Policy 21 41 16 21 0 0 0 63 21 20
2020 Project management 25 20 25 10 15 5 0 47 26 20
2020 Other services to the public 21 22 15 27 14 2 0 44 41 60
2020 None of the above 17 33 15 14 20 1 0 50 35 95
2019 Client contact centre 15 48 25 12 0 0 0 64 12 35
2019 Communications or public affairs 24 36 18 14 3 6 0 64 17 35
2019 Access to information and privacy 42 37 8 11 0 2 0 81 11 45
2019 Library services 10 34 19 18 10 7 1 49 31 130
2019 Administration and operations 20 51 15 10 2 3 0 73 12 80
2019 Human resources 27 35 14 17 4 2 0 64 22 45
2019 Financial management 32 32 20 12 0 4 0 67 12 25
2019 Real property 18 26 37 6 14 0 0 43 20 15
2019 Material management 27 42 15 8 8 0 0 69 15 15
2019 Information management 18 37 22 9 6 8 0 60 17 75
2019 Information technology 21 28 24 12 11 5 0 51 24 65
2019 Policy 28 44 14 5 0 5 4 79 5 20
2019 Project management 28 45 9 15 3 0 0 73 18 35
2019 Other services to the public 18 34 22 12 11 2 0 53 24 45
2019 None of the above 19 37 17 11 11 5 0 59 23 105

Question 37. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 80 11 3 2 0 3 0 94 3 30
2024 Communications or public affairs 70 14 3 9 0 4 0 88 10 30
2024 Access to information and privacy 75 17 7 1 0 0 0 92 1 120
2024 Library services 57 26 11 1 2 3 1 86 3 140
2024 Administration and operations 69 20 3 1 0 6 0 96 1 65
2024 Human resources 62 33 2 1 0 2 0 96 2 55
2024 Financial management 88 8 4 0 0 0 0 96 0 25
2024 Real property 55 38 7 0 0 0 0 93 0 20
2024 Material management 67 0 0 0 7 11 15 90 10 10
2024 Information management 65 23 7 0 0 4 0 92 0 65
2024 Information technology 77 14 6 2 0 2 0 93 2 50
2024 Policy 76 15 4 5 0 0 0 90 5 20
2024 Project management 62 26 6 3 0 3 0 91 3 30
2024 Other services to the public 47 24 16 4 0 9 0 78 4 50
2024 None of the above 52 33 5 3 0 6 1 92 3 90
2022 Client contact centre 59 30 2 6 0 3 0 91 6 40
2022 Communications or public affairs 41 29 12 7 0 11 0 79 8 25
2022 Access to information and privacy 77 10 5 1 1 5 0 91 3 75
2022 Library services 57 24 10 2 1 5 0 86 3 120
2022 Administration and operations 77 21 3 0 0 0 0 97 0 40
2022 Human resources 70 17 13 0 0 0 0 87 0 45
2022 Financial management 68 25 6 0 0 0 0 94 0 15
2022 Real property 48 44 8 0 0 0 0 92 0 10
2022 Material management 41 53 6 0 0 0 0 94 0 15
2022 Information management 50 31 15 3 0 1 0 82 3 65
2022 Information technology 71 22 5 0 0 2 0 95 0 60
2022 Policy 47 27 19 6 0 0 0 75 6 15
2022 Project management 54 24 18 0 4 0 0 77 4 20
2022 Other services to the public 66 21 6 3 0 4 0 90 3 30
2022 None of the above 51 31 10 5 0 4 0 85 5 60
2020 Client contact centre 61 36 4 0 0 0 0 96 0 25
2020 Communications or public affairs 39 39 22 0 0 0 0 78 0 35
2020 Access to information and privacy 71 24 3 3 0 0 0 95 3 40
2020 Library services 71 19 6 1 1 2 1 93 2 125
2020 Administration and operations 74 22 4 0 0 0 0 96 0 65
2020 Human resources 65 29 5 0 0 0 0 95 0 40
2020 Financial management 66 28 6 0 0 0 0 94 0 20
2020 Real property 53 30 12 6 0 0 0 83 6 15
2020 Material management 92 0 0 8 0 0 0 92 8 15
2020 Information management 72 24 4 0 0 0 0 96 0 50
2020 Information technology 62 29 4 2 2 0 0 92 4 50
2020 Policy 75 11 15 0 0 0 0 85 0 20
2020 Project management 60 21 5 0 5 10 0 89 5 20
2020 Other services to the public 68 25 5 0 0 2 0 95 0 60
2020 None of the above 54 33 6 1 1 4 1 91 2 95
2019 Client contact centre 61 33 6 0 0 0 0 94 0 35
2019 Communications or public affairs 35 57 3 3 0 3 0 95 3 35
2019 Access to information and privacy 89 8 2 0 0 0 0 98 0 45
2019 Library services 57 26 8 2 2 3 2 88 4 135
2019 Administration and operations 73 25 2 0 0 0 0 98 0 80
2019 Human resources 50 38 11 0 2 0 0 87 2 45
2019 Financial management 65 31 4 0 0 0 0 96 0 25
2019 Real property 53 29 18 0 0 0 0 82 0 15
2019 Material management 47 24 8 15 0 6 0 75 16 15
2019 Information management 66 24 6 0 0 3 1 93 0 75
2019 Information technology 52 28 9 4 3 3 0 83 8 65
2019 Policy 91 9 0 0 0 0 0 100 0 20
2019 Project management 90 5 3 3 0 0 0 95 3 35
2019 Other services to the public 63 23 7 3 0 5 0 90 3 45
2019 None of the above 64 19 11 3 0 3 0 86 3 105
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My Organization (Department or Agency)

Question 38. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 52 13 4 3 0 0 80 7 30
2024 Communications or public affairs 36 46 15 3 0 0 0 82 3 30
2024 Access to information and privacy 44 47 6 4 0 0 0 90 4 120
2024 Library services 26 46 15 7 3 2 1 74 11 140
2024 Administration and operations 29 52 16 3 0 0 0 81 3 65
2024 Human resources 25 60 15 0 0 0 0 85 0 55
2024 Financial management 36 56 8 0 0 0 0 92 0 25
2024 Real property 25 60 9 0 6 0 0 85 6 20
2024 Material management 34 30 25 0 0 0 11 72 0 10
2024 Information management 35 42 14 8 2 0 0 76 9 65
2024 Information technology 36 41 12 9 2 0 0 77 11 50
2024 Policy 47 43 5 0 5 0 0 90 5 20
2024 Project management 24 58 6 11 0 0 0 83 11 30
2024 Other services to the public 25 49 9 8 6 4 0 77 14 50
2024 None of the above 19 46 14 14 6 1 0 65 20 90
2022 Client contact centre 33 46 12 7 0 3 0 81 7 40
2022 Communications or public affairs 23 32 7 15 18 5 0 58 35 25
2022 Access to information and privacy 50 34 8 6 2 0 0 84 8 70
2022 Library services 25 44 14 10 3 3 0 72 14 120
2022 Administration and operations 43 38 10 8 0 0 0 82 8 40
2022 Human resources 44 50 4 2 0 0 0 93 2 45
2022 Financial management 34 36 24 6 0 0 0 70 6 15
2022 Real property 0 69 31 0 0 0 0 69 0 10
2022 Material management 48 28 5 13 6 0 0 76 19 15
2022 Information management 30 39 13 10 7 0 0 69 18 65
2022 Information technology 39 43 12 3 3 0 0 82 6 60
2022 Policy 25 60 9 6 0 0 0 85 6 15
2022 Project management 13 53 10 14 9 0 0 67 23 20
2022 Other services to the public 26 42 11 14 3 4 0 70 18 30
2022 None of the above 15 40 11 21 13 0 0 55 34 60
2020 Client contact centre 30 44 15 8 4 0 0 74 12 25
2020 Communications or public affairs 25 55 17 3 0 0 0 80 3 35
2020 Access to information and privacy 35 51 12 2 0 0 0 86 2 40
2020 Library services 32 47 14 6 1 0 0 79 7 125
2020 Administration and operations 49 33 13 5 1 0 0 82 6 65
2020 Human resources 48 39 10 3 0 0 0 87 3 40
2020 Financial management 38 44 0 17 0 0 0 83 17 20
2020 Real property 22 54 24 0 0 0 0 76 0 15
2020 Material management 53 32 7 8 0 0 0 85 8 15
2020 Information management 30 44 15 10 0 0 0 75 10 50
2020 Information technology 22 44 17 13 4 0 0 66 17 50
2020 Policy 11 68 5 16 0 0 0 79 16 20
2020 Project management 15 46 19 15 5 0 0 61 20 20
2020 Other services to the public 24 34 28 12 1 0 0 58 14 60
2020 None of the above 14 51 16 13 5 0 0 65 18 95
2019 Client contact centre 34 52 13 0 0 0 0 87 0 30
2019 Communications or public affairs 37 38 11 8 0 6 0 80 8 35
2019 Access to information and privacy 56 33 9 2 0 0 0 89 2 45
2019 Library services 31 47 10 6 4 2 0 79 11 135
2019 Administration and operations 39 48 7 4 0 1 0 89 4 80
2019 Human resources 28 58 7 2 2 2 0 88 4 45
2019 Financial management 52 25 15 8 0 0 0 77 8 25
2019 Real property 29 45 12 14 0 0 0 74 14 15
2019 Material management 41 44 15 0 0 0 0 85 0 15
2019 Information management 36 57 4 0 3 0 0 93 3 75
2019 Information technology 32 44 18 5 0 2 0 77 5 65
2019 Policy 52 48 0 0 0 0 0 100 0 20
2019 Project management 37 39 18 0 0 6 0 81 0 35
2019 Other services to the public 31 49 14 4 2 0 0 79 7 45
2019 None of the above 37 43 7 8 3 2 0 82 11 105

Question 39. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 43 18 9 3 4 0 69 13 30
2024 Communications or public affairs 18 30 16 18 13 6 0 51 32 30
2024 Access to information and privacy 18 37 21 15 4 3 1 58 20 120
2024 Library services 12 34 23 15 8 8 0 49 25 140
2024 Administration and operations 7 47 24 12 3 7 0 58 16 65
2024 Human resources 6 44 30 15 5 0 0 50 20 55
2024 Financial management 19 44 28 8 0 0 0 64 8 25
2024 Real property 10 13 13 54 11 0 0 22 64 20
2024 Material management 24 18 28 12 7 11 0 47 21 10
2024 Information management 17 29 20 16 17 0 0 46 34 65
2024 Information technology 18 35 17 17 11 2 0 55 29 50
2024 Policy 15 40 5 19 15 5 0 59 36 20
2024 Project management 21 30 18 17 11 3 0 52 30 30
2024 Other services to the public 12 28 27 16 11 5 0 42 29 50
2024 None of the above 3 28 23 26 16 3 0 32 44 90
2022 Client contact centre 16 37 25 12 5 5 0 56 18 40
2022 Communications or public affairs 10 8 26 15 41 0 0 19 55 25
2022 Access to information and privacy 30 34 12 13 8 3 0 67 21 70
2022 Library services 8 29 19 23 14 6 0 40 40 120
2022 Administration and operations 14 37 31 15 3 0 0 51 17 40
2022 Human resources 22 40 15 14 7 2 0 64 21 45
2022 Financial management 22 32 35 11 0 0 0 54 11 15
2022 Real property 0 44 29 28 0 0 0 44 28 10
2022 Material management 21 35 8 18 19 0 0 56 37 15
2022 Information management 17 26 21 17 19 0 0 43 36 65
2022 Information technology 25 29 24 16 4 0 0 55 21 60
2022 Policy 7 20 28 28 18 0 0 26 46 15
2022 Project management 4 19 15 38 19 5 0 25 59 20
2022 Other services to the public 17 19 17 29 12 6 0 39 44 30
2022 None of the above 4 29 19 22 26 0 0 33 48 60
2020 Client contact centre 12 23 39 15 12 0 0 34 27 25
2020 Communications or public affairs 6 47 20 25 0 3 0 54 26 35
2020 Access to information and privacy 21 35 22 14 5 4 0 57 20 40
2020 Library services 12 36 21 22 2 6 1 51 26 125
2020 Administration and operations 31 30 16 18 4 2 0 62 22 65
2020 Human resources 16 44 10 25 0 4 0 63 26 40
2020 Financial management 6 44 40 4 6 0 0 50 10 20
2020 Real property 22 12 30 23 0 12 0 39 26 15
2020 Material management 38 31 15 8 0 8 0 75 9 15
2020 Information management 15 34 35 12 4 2 0 49 15 50
2020 Information technology 16 27 24 24 6 2 0 45 31 45
2020 Policy 0 43 16 37 0 4 0 44 39 20
2020 Project management 5 47 13 20 15 0 0 52 35 20
2020 Other services to the public 14 23 25 29 9 0 0 37 38 60
2020 None of the above 8 33 20 24 14 1 0 41 38 95
2019 Client contact centre 19 42 30 9 0 0 0 61 9 35
2019 Communications or public affairs 13 39 24 14 3 6 0 55 19 35
2019 Access to information and privacy 22 40 15 10 8 5 0 65 19 45
2019 Library services 14 41 19 12 11 3 0 57 23 130
2019 Administration and operations 22 42 25 9 1 0 1 64 10 80
2019 Human resources 21 39 22 8 4 6 0 63 13 45
2019 Financial management 25 44 19 12 0 0 0 69 12 25
2019 Real property 14 12 24 45 0 6 0 27 48 15
2019 Material management 30 40 15 15 0 0 0 69 15 15
2019 Information management 20 40 24 7 6 5 0 62 13 75
2019 Information technology 18 30 34 9 6 3 0 50 15 65
2019 Policy 25 41 15 9 5 5 0 69 15 20
2019 Project management 14 42 14 17 10 3 0 58 27 35
2019 Other services to the public 15 47 13 14 4 7 0 66 20 45
2019 None of the above 15 39 19 12 8 7 0 58 22 105

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 41 18 12 0 0 0 70 12 30
2024 Communications or public affairs 11 36 24 26 0 3 0 48 27 30
2024 Access to information and privacy 23 44 10 10 6 7 0 72 17 120
2024 Library services 28 31 18 9 6 7 2 64 17 140
2024 Administration and operations 20 51 11 11 3 4 0 74 15 65
2024 Human resources 16 61 15 2 4 2 0 79 5 55
2024 Financial management 35 40 9 4 13 0 0 75 16 25
2024 Real property 15 61 13 0 6 6 0 81 6 20
2024 Material management 24 34 18 24 0 0 0 58 24 10
2024 Information management 26 42 5 15 3 10 0 75 19 65
2024 Information technology 33 27 20 16 2 2 0 61 19 50
2024 Policy 26 36 14 14 5 4 0 65 20 20
2024 Project management 45 23 13 12 0 7 0 73 13 30
2024 Other services to the public 14 38 16 13 8 7 4 58 24 50
2024 None of the above 15 39 25 9 5 5 1 58 16 90
2022 Client contact centre 26 38 17 11 3 5 0 67 15 40
2022 Communications or public affairs 18 30 22 8 14 8 0 52 24 25
2022 Access to information and privacy 31 39 12 9 3 3 3 75 12 70
2022 Library services 20 42 16 14 3 4 0 65 18 120
2022 Administration and operations 30 43 14 7 3 3 0 75 10 40
2022 Human resources 31 47 12 9 0 0 0 79 9 45
2022 Financial management 46 31 23 0 0 0 0 77 0 15
2022 Real property 9 44 28 9 0 10 0 59 10 10
2022 Material management 37 20 18 0 13 13 0 65 15 15
2022 Information management 24 50 14 2 8 1 1 76 10 65
2022 Information technology 37 28 12 13 3 5 2 69 18 60
2022 Policy 13 75 6 0 0 6 0 94 0 15
2022 Project management 33 39 5 14 9 0 0 72 23 20
2022 Other services to the public 28 38 3 12 10 6 3 72 24 30
2022 None of the above 15 37 14 10 21 4 0 53 32 60
2020 Client contact centre 21 49 15 7 4 4 0 73 12 25
2020 Communications or public affairs 25 36 14 11 3 11 0 68 16 35
2020 Access to information and privacy 33 46 14 5 0 0 2 80 5 40
2020 Library services 26 33 17 16 3 4 1 62 20 125
2020 Administration and operations 39 33 11 9 5 3 0 75 14 65
2020 Human resources 27 49 14 8 0 0 2 77 8 40
2020 Financial management 17 44 22 12 0 6 0 65 12 20
2020 Real property 28 42 7 18 0 6 0 74 19 15
2020 Material management 53 39 8 0 0 0 0 92 0 15
2020 Information management 32 35 24 6 4 0 0 67 10 50
2020 Information technology 29 31 12 15 4 6 2 66 21 50
2020 Policy 16 59 15 5 0 5 0 79 6 20
2020 Project management 36 35 9 15 5 0 0 70 20 20
2020 Other services to the public 27 38 13 16 3 3 0 67 20 60
2020 None of the above 14 42 17 17 5 5 0 58 24 95
2019 Client contact centre 15 50 13 16 3 3 0 67 19 35
2019 Communications or public affairs 25 36 9 22 5 3 0 63 28 35
2019 Access to information and privacy 39 26 12 15 2 4 2 69 18 45
2019 Library services 17 38 20 11 5 8 1 61 18 135
2019 Administration and operations 34 38 11 9 2 4 1 76 12 80
2019 Human resources 32 52 5 11 0 0 0 84 11 45
2019 Financial management 37 27 28 4 4 0 0 64 8 25
2019 Real property 12 51 24 0 14 0 0 63 14 15
2019 Material management 42 31 8 5 14 0 0 73 19 15
2019 Information management 25 47 17 4 4 3 0 74 9 75
2019 Information technology 29 33 21 6 2 6 3 68 9 65
2019 Policy 25 43 9 0 4 19 0 84 5 20
2019 Project management 38 24 12 8 6 12 0 71 16 35
2019 Other services to the public 38 24 11 16 5 4 3 66 22 45
2019 None of the above 27 33 17 11 6 7 0 64 18 105

Question 41. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 49 10 5 0 7 0 84 6 30
2024 Communications or public affairs 18 51 13 15 3 0 0 69 18 30
2024 Access to information and privacy 33 41 20 6 0 0 0 74 6 115
2024 Library services 25 38 26 4 3 3 0 65 8 140
2024 Administration and operations 23 56 19 2 0 2 0 79 2 65
2024 Human resources 13 72 7 5 4 0 0 85 9 55
2024 Financial management 23 65 8 4 0 0 0 88 4 25
2024 Real property 20 56 13 7 6 0 0 75 12 20
2024 Material management 24 26 24 15 0 11 0 56 17 10
2024 Information management 25 40 18 11 3 3 0 67 15 65
2024 Information technology 38 34 21 5 0 2 0 74 5 50
2024 Policy 32 39 19 0 10 0 0 71 10 20
2024 Project management 30 42 15 10 3 0 0 72 13 30
2024 Other services to the public 25 28 19 14 7 5 2 58 22 50
2024 None of the above 9 41 24 15 9 1 0 50 25 90
2022 Client contact centre 28 49 16 2 0 6 0 81 2 40
2022 Communications or public affairs 18 24 30 11 7 9 0 46 20 25
2022 Access to information and privacy 41 38 14 3 1 2 0 82 4 70
2022 Library services 24 44 17 10 2 3 0 71 12 120
2022 Administration and operations 37 39 22 2 0 0 0 76 2 40
2022 Human resources 37 40 19 2 2 0 0 77 4 45
2022 Financial management 33 50 12 6 0 0 0 83 6 15
2022 Real property 24 49 19 9 0 0 0 72 9 10
2022 Material management 41 28 18 7 6 0 0 69 13 15
2022 Information management 29 35 17 10 4 4 0 67 15 65
2022 Information technology 45 22 30 2 1 0 0 67 3 60
2022 Policy 19 63 12 6 0 0 0 82 6 15
2022 Project management 23 43 21 5 9 0 0 66 13 20
2022 Other services to the public 32 32 17 6 4 10 0 70 11 30
2022 None of the above 14 36 21 13 13 3 0 51 28 60
2020 Client contact centre 19 44 29 0 4 4 0 66 4 25
2020 Communications or public affairs 19 47 28 0 0 6 0 70 0 35
2020 Access to information and privacy 30 39 29 0 0 2 0 70 0 40
2020 Library services 23 43 25 5 1 3 1 68 6 125
2020 Administration and operations 29 43 20 2 3 3 0 75 5 65
2020 Human resources 20 58 12 10 0 0 0 78 10 40
2020 Financial management 22 44 22 6 0 6 0 71 6 20
2020 Real property 28 48 17 0 0 7 0 81 0 15
2020 Material management 61 32 7 0 0 0 0 93 0 15
2020 Information management 30 51 11 6 2 0 0 81 8 50
2020 Information technology 31 41 15 4 2 6 0 77 7 50
2020 Policy 6 73 16 6 0 0 0 79 6 20
2020 Project management 29 30 26 10 5 0 0 60 14 20
2020 Other services to the public 20 42 25 13 0 0 0 63 13 60
2020 None of the above 17 39 29 10 4 1 0 56 14 95
2019 Client contact centre 19 46 32 3 0 0 0 65 3 35
2019 Communications or public affairs 20 36 24 11 0 6 3 61 12 35
2019 Access to information and privacy 50 20 24 2 2 2 0 71 5 45
2019 Library services 22 40 22 8 4 4 0 66 12 130
2019 Administration and operations 29 35 27 7 1 1 0 65 8 80
2019 Human resources 18 52 8 20 2 0 0 70 22 45
2019 Financial management 29 35 32 4 0 0 0 64 4 25
2019 Real property 18 51 24 8 0 0 0 69 8 15
2019 Material management 35 34 15 8 8 0 0 69 15 15
2019 Information management 34 41 20 1 0 4 0 78 2 75
2019 Information technology 33 39 23 0 0 5 0 76 0 65
2019 Policy 28 49 18 0 0 5 0 81 0 20
2019 Project management 38 32 22 3 0 6 0 74 3 35
2019 Other services to the public 25 40 16 16 2 2 0 66 18 45
2019 None of the above 29 32 26 6 4 3 0 63 10 105

Question 42. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 29 15 6 0 28 0 71 8 30
2024 Communications or public affairs 22 17 22 8 6 26 0 52 18 30
2024 Access to information and privacy 23 24 15 7 10 20 0 59 22 120
2024 Library services 21 30 18 10 7 12 1 59 20 140
2024 Administration and operations 15 31 16 8 5 23 1 61 18 65
2024 Human resources 9 31 27 11 8 8 5 47 23 55
2024 Financial management 18 32 9 17 4 12 8 63 27 25
2024 Real property 27 37 14 0 6 17 0 77 7 20
2024 Material management 17 46 18 0 7 12 0 71 8 10
2024 Information management 14 35 19 13 10 8 1 53 26 65
2024 Information technology 35 25 7 9 6 17 2 72 18 50
2024 Policy 35 4 0 19 16 26 0 54 46 20
2024 Project management 24 21 25 9 6 15 0 54 17 30
2024 Other services to the public 16 17 24 15 15 9 3 38 35 50
2024 None of the above 7 19 18 14 20 17 4 33 44 90
2022 Client contact centre 14 25 22 10 10 16 2 48 24 40
2022 Communications or public affairs 15 18 15 11 22 14 4 40 41 25
2022 Access to information and privacy 32 18 19 8 4 16 2 62 15 70
2022 Library services 15 38 18 14 6 9 1 58 22 120
2022 Administration and operations 21 24 24 12 5 14 0 52 20 40
2022 Human resources 16 36 21 9 6 7 4 59 17 45
2022 Financial management 20 18 25 0 0 32 6 60 0 15
2022 Real property 15 30 17 9 11 10 9 55 24 10
2022 Material management 35 34 13 0 13 5 0 73 13 15
2022 Information management 17 21 24 7 11 17 3 48 22 65
2022 Information technology 30 26 13 8 6 12 4 68 16 60
2022 Policy 13 26 40 15 6 0 0 39 21 15
2022 Project management 14 25 15 14 14 19 0 47 34 20
2022 Other services to the public 23 24 11 15 9 15 2 57 30 30
2022 None of the above 11 25 15 16 22 6 3 40 42 60
2020 Client contact centre 15 12 29 15 4 21 4 37 25 25
2020 Communications or public affairs 14 33 11 22 3 17 0 56 30 35
2020 Access to information and privacy 20 41 19 7 0 10 3 70 8 40
2020 Library services 21 24 21 12 7 14 1 53 23 125
2020 Administration and operations 31 17 16 13 8 16 0 57 25 65
2020 Human resources 23 20 27 20 5 0 4 45 26 40
2020 Financial management 23 23 28 5 6 16 0 54 13 20
2020 Real property 16 30 6 18 12 12 6 56 37 15
2020 Material management 23 55 0 7 8 0 8 84 16 15
2020 Information management 26 23 13 11 10 17 0 59 26 50
2020 Information technology 10 37 19 11 11 9 4 54 24 50
2020 Policy 0 53 21 11 5 9 0 59 18 20
2020 Project management 28 11 20 10 15 15 0 47 29 20
2020 Other services to the public 21 23 18 15 9 12 3 51 28 60
2020 None of the above 13 18 19 15 19 13 3 37 40 95
2019 Client contact centre 13 20 37 21 3 6 0 35 26 35
2019 Communications or public affairs 14 17 25 11 11 19 3 40 28 35
2019 Access to information and privacy 37 29 20 0 2 9 2 75 3 45
2019 Library services 10 32 18 10 10 19 1 52 25 135
2019 Administration and operations 24 20 22 7 7 15 4 55 17 80
2019 Human resources 15 30 18 21 8 2 7 48 32 45
2019 Financial management 18 27 32 8 8 8 0 48 17 25
2019 Real property 0 23 20 14 20 12 12 31 44 15
2019 Material management 37 13 21 0 15 5 7 58 18 15
2019 Information management 23 33 16 8 4 9 6 66 14 75
2019 Information technology 21 27 24 11 3 12 2 56 16 65
2019 Policy 15 33 20 4 5 14 9 62 12 20
2019 Project management 20 24 10 19 6 17 6 56 32 35
2019 Other services to the public 26 10 30 7 18 7 2 40 27 45
2019 None of the above 23 25 18 7 16 12 0 54 25 105

Question 43. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 50 6 11 0 10 0 81 12 30
2024 Communications or public affairs 15 52 16 9 3 4 0 70 13 30
2024 Access to information and privacy 28 35 14 15 4 4 0 66 20 120
2024 Library services 20 33 15 19 12 1 0 53 32 140
2024 Administration and operations 23 41 13 13 5 6 0 68 19 65
2024 Human resources 12 52 25 7 2 2 0 66 9 50
2024 Financial management 48 40 8 0 4 0 0 88 4 25
2024 Real property 11 29 25 30 6 0 0 40 36 20
2024 Material management 32 32 36 0 0 0 0 64 0 10
2024 Information management 16 36 9 19 13 7 0 56 34 65
2024 Information technology 30 26 19 17 0 8 0 61 19 50
2024 Policy 39 17 10 15 5 14 0 65 24 20
2024 Project management 25 25 30 14 6 0 0 50 21 30
2024 Other services to the public 23 27 17 14 17 2 0 51 31 50
2024 None of the above 6 34 16 19 21 4 0 42 41 90
2022 Client contact centre 20 47 16 9 6 3 0 69 15 40
2022 Communications or public affairs 10 30 12 12 22 14 0 47 39 25
2022 Access to information and privacy 34 40 9 13 3 1 0 74 16 70
2022 Library services 19 27 16 22 14 3 0 47 36 120
2022 Administration and operations 30 37 21 9 3 0 0 66 13 40
2022 Human resources 33 44 4 13 0 2 2 81 14 45
2022 Financial management 27 60 13 0 0 0 0 87 0 15
2022 Real property 10 71 19 0 0 0 0 81 0 10
2022 Material management 35 26 20 0 19 0 0 61 19 15
2022 Information management 23 38 14 16 10 0 0 60 26 65
2022 Information technology 34 37 14 10 3 2 0 73 13 60
2022 Policy 20 26 28 27 0 0 0 46 27 15
2022 Project management 4 48 5 9 28 5 0 55 40 20
2022 Other services to the public 26 31 13 11 13 6 0 61 26 30
2022 None of the above 14 30 21 15 18 2 0 44 34 60
2020 Client contact centre 18 49 14 19 0 0 0 67 19 25
2020 Communications or public affairs 8 31 31 20 6 3 0 41 27 35
2020 Access to information and privacy 25 46 12 17 0 0 0 71 17 40
2020 Library services 17 30 16 19 14 3 1 49 34 125
2020 Administration and operations 30 34 11 22 3 1 0 64 25 65
2020 Human resources 13 55 19 8 5 0 0 68 13 40
2020 Financial management 16 40 33 5 0 6 0 59 6 20
2020 Real property 6 40 30 18 7 0 0 46 25 15
2020 Material management 38 32 15 0 15 0 0 70 15 15
2020 Information management 26 32 26 6 6 4 0 61 12 50
2020 Information technology 16 36 23 11 12 2 0 53 23 50
2020 Policy 16 43 25 5 0 11 0 66 6 20
2020 Project management 15 26 20 20 20 0 0 41 39 20
2020 Other services to the public 30 22 18 21 9 0 0 52 30 55
2020 None of the above 8 37 23 17 12 1 1 46 30 95
2019 Client contact centre 19 47 25 6 0 3 0 68 6 35
2019 Communications or public affairs 20 47 13 8 0 11 0 76 9 35
2019 Access to information and privacy 48 32 12 4 2 0 2 82 6 45
2019 Library services 18 26 18 17 14 6 0 47 34 130
2019 Administration and operations 29 44 14 2 7 3 0 75 10 80
2019 Human resources 16 46 21 15 0 2 0 64 15 45
2019 Financial management 29 55 12 0 4 0 0 85 4 25
2019 Real property 6 49 18 6 22 0 0 55 27 15
2019 Material management 50 31 11 8 0 0 0 81 8 15
2019 Information management 30 35 14 8 3 9 1 72 13 75
2019 Information technology 27 30 18 18 3 3 0 59 22 65
2019 Policy 57 29 5 5 0 5 0 90 5 20
2019 Project management 32 32 11 12 10 3 0 66 22 35
2019 Other services to the public 24 31 12 15 13 4 0 58 29 45
2019 None of the above 28 38 14 9 6 5 0 69 16 105

Question 44a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 53 19 17 0 3 3 6 57 43 30
2024 Communications or public affairs 42 26 12 3 7 0 9 46 54 30
2024 Access to information and privacy 56 22 9 3 6 2 2 59 41 120
2024 Library services 53 22 11 2 3 3 5 58 42 140
2024 Administration and operations 43 27 11 7 2 1 9 48 52 65
2024 Human resources 47 23 10 5 2 2 11 54 46 55
2024 Financial management 49 8 18 12 12 0 0 49 51 25
2024 Real property 52 23 10 11 0 0 5 55 45 20
2024 Material management 88 6 0 0 6 0 0 88 12 10
2024 Information management 54 21 13 2 6 2 3 56 44 65
2024 Information technology 36 17 15 7 14 2 10 41 59 50
2024 Policy 51 10 10 10 10 0 9 56 44 20
2024 Project management 38 33 10 7 0 0 12 43 57 30
2024 Other services to the public 38 29 11 8 6 0 9 42 58 50
2024 None of the above 37 18 20 3 10 2 10 42 58 90
2022 Client contact centre 47 25 17 2 3 3 4 40
2022 Communications or public affairs 54 14 15 4 4 0 10 25
2022 Access to information and privacy 65 13 5 4 4 0 9 75
2022 Library services 48 25 10 1 3 5 7 120
2022 Administration and operations 62 16 5 7 2 3 4 40
2022 Human resources 44 28 9 5 2 0 12 45
2022 Financial management 51 37 12 0 0 0 0 15
2022 Real property 74 9 18 0 0 0 0 10
2022 Material management 47 22 19 6 0 0 6 15
2022 Information management 53 23 8 3 5 0 8 65
2022 Information technology 62 15 10 3 0 2 7 60
2022 Policy 19 29 22 13 12 0 6 15
2022 Project management 44 20 27 5 4 0 0 20
2022 Other services to the public 36 19 5 7 14 3 15 30
2022 None of the above 44 24 12 6 8 0 6 60
2020 Client contact centre 52 29 4 11 0 0 4 25
2020 Communications or public affairs 50 33 3 3 6 0 6 35
2020 Access to information and privacy 59 17 9 10 0 3 2 40
2020 Library services 60 17 10 2 2 1 9 125
2020 Administration and operations 64 24 6 3 0 0 3 65
2020 Human resources 52 17 15 10 2 0 4 40
2020 Financial management 60 18 17 6 0 0 0 20
2020 Real property 60 17 12 12 0 0 0 15
2020 Material management 77 23 0 0 0 0 0 15
2020 Information management 61 28 6 2 0 0 4 50
2020 Information technology 47 28 9 4 4 2 6 50
2020 Policy 21 27 15 11 16 0 11 20
2020 Project management 86 5 0 5 5 0 0 20
2020 Other services to the public 40 22 13 7 12 0 6 60
2020 None of the above 50 19 11 11 3 0 6 95
2019 Client contact centre 67 18 3 0 6 4 2 35
2019 Communications or public affairs 46 22 19 3 5 0 5 35
2019 Access to information and privacy 54 19 9 11 0 0 7 45
2019 Library services 62 17 7 4 3 2 5 135
2019 Administration and operations 66 14 8 0 3 1 7 80
2019 Human resources 44 18 19 8 2 2 7 45
2019 Financial management 46 35 12 4 0 0 4 25
2019 Real property 71 12 12 0 0 0 6 15
2019 Material management 54 31 0 0 8 8 0 15
2019 Information management 55 32 7 2 1 0 2 75
2019 Information technology 70 17 4 3 5 0 2 65
2019 Policy 57 14 20 5 0 0 4 20
2019 Project management 71 11 12 3 0 0 3 35
2019 Other services to the public 55 18 7 11 2 0 6 45
2019 None of the above 56 22 7 5 3 0 6 105

Question 44b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 66 10 2 0 3 3 15 81 19 30
2024 Communications or public affairs 62 3 9 0 0 6 19 83 17 30
2024 Access to information and privacy 64 10 5 3 4 0 14 74 26 120
2024 Library services 57 11 8 6 5 4 10 66 34 140
2024 Administration and operations 82 6 2 2 0 0 9 90 10 65
2024 Human resources 66 4 7 2 0 0 22 84 16 55
2024 Financial management 70 13 0 8 5 4 0 73 27 25
2024 Real property 64 4 0 0 7 9 15 85 15 20
2024 Material management 56 0 7 21 8 0 8 61 39 10
2024 Information management 57 10 4 3 12 0 15 66 34 65
2024 Information technology 70 10 0 2 0 0 17 85 15 50
2024 Policy 50 8 22 0 7 0 14 58 42 20
2024 Project management 54 17 6 10 0 3 10 62 38 30
2024 Other services to the public 51 14 7 5 2 2 18 64 36 50
2024 None of the above 50 9 10 5 6 3 17 62 38 90

Question 44c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 76 12 2 0 0 0 9 84 16 30
2024 Communications or public affairs 70 6 4 3 0 11 6 85 15 30
2024 Access to information and privacy 77 8 2 2 1 3 7 86 14 115
2024 Library services 69 6 5 1 2 9 8 83 17 140
2024 Administration and operations 77 4 7 0 1 1 9 86 14 65
2024 Human resources 69 9 5 2 0 0 15 81 19 55
2024 Financial management 95 0 5 0 0 0 0 95 5 25
2024 Real property 52 10 6 0 0 27 5 77 23 20
2024 Material management 92 0 0 0 8 0 0 92 8 10
2024 Information management 75 5 6 2 3 4 6 83 17 65
2024 Information technology 72 4 0 2 4 7 11 88 12 50
2024 Policy 86 0 0 0 0 5 9 100 0 20
2024 Project management 77 3 6 6 0 3 5 84 16 30
2024 Other services to the public 59 2 4 4 5 6 20 79 21 50
2024 None of the above 64 10 8 0 5 7 6 73 27 90
2022 Client contact centre 62 17 11 0 5 3 3 40
2022 Communications or public affairs 60 15 0 0 4 4 17 25
2022 Access to information and privacy 71 9 4 0 0 5 11 75
2022 Library services 74 4 2 2 3 5 10 120
2022 Administration and operations 87 0 3 0 2 5 2 40
2022 Human resources 84 6 0 0 0 0 9 45
2022 Financial management 94 0 6 0 0 0 0 15
2022 Real property 81 0 11 8 0 0 0 10
2022 Material management 70 5 6 0 0 12 6 15
2022 Information management 78 5 1 0 2 6 8 65
2022 Information technology 80 7 3 0 5 0 6 60
2022 Policy 79 15 6 0 0 0 0 15
2022 Project management 81 10 0 0 4 5 0 20
2022 Other services to the public 67 8 6 0 4 6 10 30
2022 None of the above 66 18 5 2 3 1 5 60
2020 Client contact centre 86 7 0 0 0 3 4 25
2020 Communications or public affairs 81 8 3 0 3 0 6 35
2020 Access to information and privacy 82 7 2 0 0 5 3 40
2020 Library services 73 7 5 1 1 4 10 125
2020 Administration and operations 86 4 5 0 0 3 1 65
2020 Human resources 91 5 0 0 0 2 2 40
2020 Financial management 83 17 0 0 0 0 0 20
2020 Real property 75 6 6 13 0 0 0 15
2020 Material management 92 0 8 0 0 0 0 15
2020 Information management 74 14 2 3 2 2 4 50
2020 Information technology 68 17 2 0 2 2 9 50
2020 Policy 79 5 0 0 5 0 11 20
2020 Project management 95 5 0 0 0 0 0 20
2020 Other services to the public 84 4 2 2 1 2 6 60
2020 None of the above 75 4 2 4 3 5 7 95
2019 Client contact centre 84 6 0 3 0 3 4 35
2019 Communications or public affairs 84 3 3 3 0 3 5 35
2019 Access to information and privacy 82 4 6 0 0 0 9 45
2019 Library services 75 6 3 1 2 8 5 130
2019 Administration and operations 79 5 4 1 1 1 9 80
2019 Human resources 76 9 2 2 2 5 2 45
2019 Financial management 81 4 8 0 0 4 4 25
2019 Real property 73 8 6 0 14 0 0 15
2019 Material management 75 16 0 0 8 0 0 15
2019 Information management 84 5 0 4 2 0 4 75
2019 Information technology 80 8 2 0 1 2 8 65
2019 Policy 67 9 10 0 0 4 9 20
2019 Project management 88 3 0 0 0 6 3 35
2019 Other services to the public 87 2 0 3 2 2 4 45
2019 None of the above 78 9 4 1 2 3 4 105

Question 44d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 74 6 2 2 0 0 15 87 13 30
2024 Communications or public affairs 69 5 3 3 0 7 13 86 14 30
2024 Access to information and privacy 81 4 1 1 1 2 10 93 7 120
2024 Library services 70 5 5 2 0 3 15 85 15 140
2024 Administration and operations 75 4 3 1 1 0 15 88 12 65
2024 Human resources 72 10 2 0 0 0 16 86 14 55
2024 Financial management 91 4 5 0 0 0 0 91 9 25
2024 Real property 66 5 6 0 0 8 15 87 13 20
2024 Material management 90 10 0 0 0 0 0 90 10 10
2024 Information management 72 3 4 1 6 0 14 83 17 65
2024 Information technology 74 2 4 0 0 8 13 93 7 50
2024 Policy 64 7 10 0 0 0 19 79 21 20
2024 Project management 83 3 3 0 0 0 11 94 6 30
2024 Other services to the public 61 9 4 0 0 4 22 82 18 50
2024 None of the above 66 7 3 1 3 3 17 82 18 90

Question 44e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 74 6 0 5 0 0 15 87 13 30
2024 Communications or public affairs 52 13 9 6 3 7 10 62 38 30
2024 Access to information and privacy 73 9 4 1 3 2 8 81 19 120
2024 Library services 64 14 5 1 3 3 11 74 26 140
2024 Administration and operations 70 11 6 0 0 0 14 81 19 65
2024 Human resources 62 17 2 0 0 0 19 77 23 55
2024 Financial management 87 9 0 0 5 0 0 87 13 25
2024 Real property 55 0 20 0 0 9 16 74 26 20
2024 Material management 90 10 0 0 0 0 0 90 10 10
2024 Information management 64 9 6 4 5 0 12 73 27 65
2024 Information technology 57 9 6 6 6 4 13 68 32 50
2024 Policy 45 21 15 5 0 0 14 52 48 20
2024 Project management 69 5 9 6 3 0 8 75 25 30
2024 Other services to the public 53 13 12 2 2 2 16 65 35 50
2024 None of the above 64 6 8 1 6 2 13 76 24 90

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 18 36 17 9 14 0 6 57 25 30
2024 Communications or public affairs 11 41 6 20 3 10 9 64 29 30
2024 Access to information and privacy 17 31 15 15 13 5 4 52 31 120
2024 Library services 18 27 12 17 21 4 1 47 41 140
2024 Administration and operations 12 38 19 16 12 1 1 51 29 65
2024 Human resources 12 29 23 14 10 4 7 46 28 55
2024 Financial management 13 32 28 4 16 0 8 48 22 25
2024 Real property 15 31 8 15 24 0 6 49 42 20
2024 Material management 19 26 16 24 15 0 0 45 39 10
2024 Information management 11 42 8 15 14 9 1 59 32 65
2024 Information technology 16 30 21 11 16 4 2 49 29 50
2024 Policy 25 43 13 10 5 4 0 71 15 20
2024 Project management 24 35 3 18 12 9 0 65 32 30
2024 Other services to the public 14 27 21 15 13 7 3 45 32 50
2024 None of the above 13 32 8 13 24 5 4 50 41 90
2022 Client contact centre 20 21 15 22 11 5 6 46 37 40
2022 Communications or public affairs 18 30 23 8 11 6 4 54 20 25
2022 Access to information and privacy 37 33 10 12 5 2 1 72 18 75
2022 Library services 14 31 12 16 21 5 1 48 40 120
2022 Administration and operations 22 34 14 15 13 0 2 57 28 40
2022 Human resources 24 36 14 8 2 5 11 71 12 45
2022 Financial management 27 37 0 17 13 0 6 68 32 15
2022 Real property 19 54 10 8 0 0 9 81 9 10
2022 Material management 15 38 14 13 20 0 0 53 33 15
2022 Information management 22 33 18 13 9 3 2 58 23 65
2022 Information technology 26 45 8 13 5 4 0 74 18 60
2022 Policy 13 41 15 25 7 0 0 54 31 15
2022 Project management 14 35 4 29 18 0 0 49 47 20
2022 Other services to the public 27 31 7 18 12 0 4 61 31 30
2022 None of the above 9 33 13 20 24 2 0 42 45 60
2020 Client contact centre 12 19 33 18 15 4 0 31 34 25
2020 Communications or public affairs 3 33 11 28 17 6 3 39 49 35
2020 Access to information and privacy 12 30 36 17 0 0 4 44 18 40
2020 Library services 2 27 20 16 28 4 3 31 47 125
2020 Administration and operations 14 31 8 33 14 0 0 45 47 65
2020 Human resources 9 29 23 13 18 4 5 42 33 40
2020 Financial management 10 35 17 0 32 6 0 48 34 20
2020 Real property 12 29 24 17 18 0 0 41 36 15
2020 Material management 23 15 23 15 15 8 0 42 33 15
2020 Information management 20 31 15 19 12 3 0 52 32 50
2020 Information technology 8 23 19 27 21 0 2 32 49 50
2020 Policy 11 53 25 5 0 0 5 68 6 20
2020 Project management 6 35 11 33 15 0 0 41 48 20
2020 Other services to the public 17 30 10 26 15 0 2 48 42 60
2020 None of the above 6 31 23 21 17 2 0 38 39 95
2019 Client contact centre 19 18 25 19 16 0 3 38 37 30
2019 Communications or public affairs 14 23 16 25 11 3 8 41 40 35
2019 Access to information and privacy 30 46 13 6 0 2 2 80 6 45
2019 Library services 12 27 13 15 26 3 3 42 43 135
2019 Administration and operations 23 26 24 9 13 2 3 51 24 80
2019 Human resources 10 44 13 15 13 2 4 57 29 45
2019 Financial management 17 17 31 20 8 4 4 37 30 25
2019 Real property 6 18 20 18 39 0 0 24 57 15
2019 Material management 30 14 15 26 8 0 7 47 37 15
2019 Information management 24 31 19 16 4 3 4 59 21 75
2019 Information technology 30 23 6 21 12 3 5 57 36 65
2019 Policy 23 44 20 9 0 0 4 70 10 20
2019 Project management 18 38 8 6 12 15 3 67 23 35
2019 Other services to the public 21 33 18 17 6 2 2 56 25 45
2019 None of the above 28 26 14 11 13 4 4 59 26 105

Question 46. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 15 38 32 9 0 6 0 56 10 30
2024 Communications or public affairs 23 41 17 9 6 4 0 67 16 30
2024 Access to information and privacy 25 34 17 13 3 8 0 64 17 120
2024 Library services 21 38 22 7 5 7 1 64 13 140
2024 Administration and operations 12 47 28 5 4 4 0 62 9 65
2024 Human resources 23 38 18 8 0 5 7 70 9 55
2024 Financial management 19 56 16 0 8 0 0 76 8 25
2024 Real property 37 37 9 12 6 0 0 73 17 20
2024 Material management 24 39 18 8 0 11 0 71 9 10
2024 Information management 23 40 13 15 3 7 0 67 19 65
2024 Information technology 26 36 23 10 2 4 0 64 12 50
2024 Policy 20 37 23 20 0 0 0 57 20 20
2024 Project management 35 39 9 6 6 5 0 78 12 30
2024 Other services to the public 17 46 12 6 10 7 2 69 18 50
2024 None of the above 11 39 18 19 9 2 1 52 30 90
2022 Client contact centre 15 45 27 5 5 3 0 61 11 40
2022 Communications or public affairs 14 58 17 7 3 0 0 72 11 25
2022 Access to information and privacy 34 37 14 10 1 4 1 74 12 75
2022 Library services 13 42 17 12 6 10 0 61 20 120
2022 Administration and operations 19 48 17 8 5 2 0 69 13 40
2022 Human resources 25 50 18 2 0 2 2 79 2 45
2022 Financial management 45 48 7 0 0 0 0 93 0 15
2022 Real property 27 54 19 0 0 0 0 81 0 10
2022 Material management 41 19 21 13 7 0 0 60 19 15
2022 Information management 29 38 22 4 3 4 0 70 7 65
2022 Information technology 36 35 14 8 5 2 0 72 13 60
2022 Policy 13 47 28 12 0 0 0 60 12 15
2022 Project management 29 28 29 5 9 0 0 57 14 20
2022 Other services to the public 23 42 11 12 7 3 3 69 20 30
2022 None of the above 17 33 28 12 8 2 0 51 21 60
2020 Client contact centre 14 49 29 0 4 4 0 66 4 25
2020 Communications or public affairs 20 54 17 9 0 0 0 74 9 35
2020 Access to information and privacy 15 66 7 12 0 0 0 81 12 40
2020 Library services 19 41 19 10 2 8 0 66 14 125
2020 Administration and operations 29 42 19 3 0 6 0 76 3 65
2020 Human resources 18 62 3 8 0 7 2 89 8 40
2020 Financial management 22 61 6 6 0 6 0 88 6 20
2020 Real property 34 23 30 12 0 0 0 57 12 15
2020 Material management 23 46 23 8 0 0 0 70 8 15
2020 Information management 20 46 18 4 2 11 0 74 6 50
2020 Information technology 25 40 18 11 4 2 0 66 15 50
2020 Policy 11 53 36 0 0 0 0 64 0 20
2020 Project management 26 50 10 0 10 5 0 79 11 20
2020 Other services to the public 15 42 20 16 5 2 0 58 21 60
2020 None of the above 12 39 21 16 8 3 0 53 25 95
2019 Client contact centre 15 40 33 13 0 0 0 55 13 35
2019 Communications or public affairs 29 45 15 9 0 3 0 76 9 35
2019 Access to information and privacy 41 37 16 4 2 0 0 78 6 45
2019 Library services 19 33 23 14 4 8 0 56 19 130
2019 Administration and operations 28 42 18 5 1 5 1 74 7 80
2019 Human resources 14 61 15 7 2 2 0 76 9 45
2019 Financial management 25 48 15 4 0 8 0 79 4 25
2019 Real property 23 20 43 0 8 6 0 46 8 15
2019 Material management 43 28 21 8 0 0 0 71 8 15
2019 Information management 25 46 16 3 3 5 1 76 6 75
2019 Information technology 26 32 21 5 6 9 2 64 12 65
2019 Policy 34 51 15 0 0 0 0 85 0 20
2019 Project management 28 51 9 3 3 6 0 84 7 35
2019 Other services to the public 17 50 13 11 6 2 0 69 18 45
2019 None of the above 26 42 16 8 5 3 0 71 13 105

Question 47. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 33 20 0 0 10 0 78 0 30
2024 Communications or public affairs 31 42 10 3 10 3 0 76 14 30
2024 Access to information and privacy 44 43 6 5 1 1 0 88 6 120
2024 Library services 31 34 18 7 4 6 0 69 11 140
2024 Administration and operations 28 60 10 0 2 1 0 89 2 65
2024 Human resources 24 51 7 5 3 3 7 83 9 55
2024 Financial management 31 65 4 0 0 0 0 96 0 25
2024 Real property 27 40 21 0 6 7 0 71 6 20
2024 Material management 58 17 14 0 0 11 0 84 0 10
2024 Information management 32 42 9 7 7 3 0 76 15 65
2024 Information technology 34 40 18 0 0 7 0 80 0 50
2024 Policy 37 19 23 21 0 0 0 56 21 20
2024 Project management 27 50 11 3 7 3 0 79 10 30
2024 Other services to the public 36 28 13 6 9 7 2 69 17 50
2024 None of the above 15 45 21 12 5 2 0 61 18 90
2022 Client contact centre 32 39 16 2 6 5 0 75 8 40
2022 Communications or public affairs 21 49 12 14 0 4 0 73 15 25
2022 Access to information and privacy 47 37 6 10 0 0 0 84 10 75
2022 Library services 27 40 16 9 3 6 0 70 13 120
2022 Administration and operations 42 42 11 4 0 0 0 85 4 40
2022 Human resources 38 46 11 2 0 0 2 86 2 45
2022 Financial management 45 42 6 0 0 7 0 93 0 15
2022 Real property 28 55 8 9 0 0 0 83 9 10
2022 Material management 49 20 11 13 7 0 0 69 20 15
2022 Information management 42 28 13 11 1 4 0 73 14 65
2022 Information technology 47 35 15 0 2 1 0 83 2 60
2022 Policy 19 48 21 6 6 0 0 67 12 15
2022 Project management 25 42 5 15 9 5 0 70 25 20
2022 Other services to the public 29 29 15 8 9 9 0 64 19 30
2022 None of the above 20 46 18 10 6 0 0 66 16 60
2020 Client contact centre 19 58 11 11 0 0 0 78 11 25
2020 Communications or public affairs 22 58 17 0 0 3 0 83 0 35
2020 Access to information and privacy 40 40 15 2 0 0 3 83 2 40
2020 Library services 26 48 15 6 2 2 0 76 8 125
2020 Administration and operations 42 45 13 0 0 0 0 87 0 65
2020 Human resources 30 52 10 0 3 3 2 87 3 40
2020 Financial management 44 50 0 0 0 6 0 100 0 20
2020 Real property 22 59 13 6 0 0 0 81 6 15
2020 Material management 62 38 0 0 0 0 0 100 0 15
2020 Information management 34 52 10 0 2 2 0 88 2 50
2020 Information technology 37 47 8 2 6 0 0 84 8 50
2020 Policy 34 45 16 6 0 0 0 79 6 20
2020 Project management 33 47 10 0 5 5 0 84 5 20
2020 Other services to the public 33 42 17 5 1 2 0 76 7 55
2020 None of the above 22 43 13 11 6 4 0 69 17 95
2019 Client contact centre 31 45 14 3 0 7 0 82 3 35
2019 Communications or public affairs 37 41 8 6 0 9 0 85 6 35
2019 Access to information and privacy 52 40 4 2 2 0 0 92 4 45
2019 Library services 26 45 15 6 4 4 0 74 10 135
2019 Administration and operations 38 42 20 0 0 0 0 80 0 80
2019 Human resources 26 68 4 0 2 0 0 94 2 45
2019 Financial management 48 40 8 0 0 4 0 92 0 25
2019 Real property 25 47 14 8 0 6 0 77 8 15
2019 Material management 38 47 6 8 0 0 0 85 8 15
2019 Information management 40 41 12 3 1 3 0 83 4 75
2019 Information technology 44 38 12 5 0 2 0 83 5 65
2019 Policy 53 42 0 5 0 0 0 95 5 20
2019 Project management 45 26 23 3 0 3 0 72 4 35
2019 Other services to the public 47 29 4 7 8 4 0 80 16 45
2019 None of the above 34 45 8 10 2 1 0 79 12 105

Question 48. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes individuals who have an array of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. This includes but is not limited to differences in ethnicity or race, culture, religion, disability, sexual orientation, gender identity, age, educational background, region, and marital or parental status.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 53 3 3 0 9 0 93 3 30
2024 Communications or public affairs 22 53 19 0 3 4 0 77 3 30
2024 Access to information and privacy 38 41 8 4 1 7 1 86 6 115
2024 Library services 22 43 16 3 3 12 1 74 7 140
2024 Administration and operations 35 34 23 3 0 3 1 73 3 65
2024 Human resources 24 56 18 2 0 0 0 80 2 55
2024 Financial management 39 49 4 0 0 8 0 96 0 25
2024 Real property 34 30 6 18 5 8 0 69 25 20
2024 Material management 32 61 0 0 0 7 0 100 0 10
2024 Information management 24 42 16 7 3 6 1 72 11 65
2024 Information technology 44 20 16 2 2 16 0 76 5 50
2024 Policy 25 35 14 5 10 11 0 67 17 20
2024 Project management 27 47 12 14 0 0 0 74 14 30
2024 Other services to the public 23 35 18 7 5 7 4 65 14 50
2024 None of the above 11 43 15 16 5 10 0 60 24 90
2022 Client contact centre 29 40 19 2 0 10 0 77 2 40
2022 Communications or public affairs 4 57 7 4 7 21 0 76 14 25
2022 Access to information and privacy 42 27 18 4 1 8 0 75 6 70
2022 Library services 23 36 21 6 4 11 0 66 11 120
2022 Administration and operations 27 50 15 2 0 6 0 82 2 40
2022 Human resources 38 42 15 2 0 3 0 83 2 45
2022 Financial management 26 44 18 0 0 6 7 80 0 15
2022 Real property 0 60 32 0 9 0 0 60 9 10
2022 Material management 35 20 26 0 19 0 0 55 19 15
2022 Information management 28 34 17 13 1 7 0 66 15 65
2022 Information technology 36 31 18 1 0 13 0 78 2 60
2022 Policy 21 44 22 13 0 0 0 65 13 15
2022 Project management 33 25 18 9 5 9 0 64 16 20
2022 Other services to the public 26 37 14 6 7 9 0 70 14 30
2022 None of the above 16 39 25 10 3 4 2 59 14 60
2020 Client contact centre 31 46 15 0 0 8 0 84 0 25
2020 Communications or public affairs 25 44 14 0 0 17 0 83 0 35
2020 Access to information and privacy 27 44 14 3 0 9 3 81 3 40
2020 Library services 32 43 15 4 1 5 0 79 5 125
2020 Administration and operations 48 41 8 0 2 1 0 91 2 65
2020 Human resources 28 58 10 0 0 2 2 89 0 40
2020 Financial management 48 40 6 0 0 6 0 94 0 20
2020 Real property 16 29 18 18 6 12 0 52 27 15
2020 Material management 46 39 15 0 0 0 0 85 0 15
2020 Information management 36 43 10 6 0 4 0 83 6 50
2020 Information technology 42 36 12 2 4 4 0 81 7 50
2020 Policy 11 62 16 11 0 0 0 73 11 20
2020 Project management 42 21 22 5 5 5 0 67 10 20
2020 Other services to the public 25 45 19 5 2 4 0 72 8 60
2020 None of the above 24 39 19 5 5 6 1 68 11 95
2019 Client contact centre 22 50 12 3 0 7 6 83 3 35
2019 Communications or public affairs 34 38 16 0 3 9 0 79 3 35
2019 Access to information and privacy 56 22 13 0 2 6 0 84 2 45
2019 Library services 35 41 12 4 2 6 0 81 6 130
2019 Administration and operations 41 42 12 3 0 3 0 85 3 80
2019 Human resources 34 48 9 5 2 2 0 84 7 45
2019 Financial management 49 36 12 0 0 4 0 88 0 25
2019 Real property 31 48 15 0 0 6 0 84 0 15
2019 Material management 43 13 21 8 15 0 0 56 23 15
2019 Information management 43 34 13 3 0 7 0 83 3 75
2019 Information technology 41 33 17 0 0 8 2 82 0 65
2019 Policy 44 42 0 4 5 5 0 90 10 20
2019 Project management 48 22 19 6 0 6 0 74 6 35
2019 Other services to the public 44 23 18 7 4 4 0 70 11 45
2019 None of the above 36 34 18 6 0 6 1 74 6 105

Question 49. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism is the active process of identifying and eliminating racism by changing systems, organizational structures, policies and practices and attitudes, so that power is redistributed and shared equitably.
Definition of the term has changed from PSES 2022.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 22 17 0 0 26 0 77 0 30
2024 Communications or public affairs 10 21 19 0 7 43 0 54 13 30
2024 Access to information and privacy 24 21 22 8 1 24 0 59 12 115
2024 Library services 19 27 22 7 4 19 3 59 13 140
2024 Administration and operations 25 19 23 7 2 21 3 58 12 65
2024 Human resources 25 27 24 3 2 17 2 64 6 55
2024 Financial management 36 27 13 4 0 20 0 79 5 25
2024 Real property 23 5 31 0 13 29 0 38 18 20
2024 Material management 59 10 6 7 0 18 0 84 9 10
2024 Information management 15 26 24 10 0 25 0 55 13 65
2024 Information technology 34 19 4 0 2 41 0 90 3 50
2024 Policy 21 4 46 0 5 24 0 33 7 20
2024 Project management 27 15 31 6 3 18 0 51 11 30
2024 Other services to the public 26 19 19 13 7 15 2 53 24 45
2024 None of the above 12 20 29 14 3 20 1 41 22 90
2022 Client contact centre 25 32 25 4 0 9 5 66 5 40
2022 Communications or public affairs 8 23 29 0 7 33 0 45 11 25
2022 Access to information and privacy 35 15 19 7 4 15 5 63 13 70
2022 Library services 17 19 31 6 3 22 2 47 12 120
2022 Administration and operations 30 20 22 3 0 25 0 66 4 40
2022 Human resources 31 31 22 9 0 8 0 67 9 45
2022 Financial management 20 30 23 6 0 13 7 63 8 15
2022 Real property 26 38 8 0 0 28 0 89 0 10
2022 Material management 36 19 20 6 6 13 0 63 14 15
2022 Information management 23 18 23 17 3 16 0 48 24 65
2022 Information technology 34 24 10 5 2 23 2 78 9 60
2022 Policy 15 19 39 9 0 19 0 41 11 15
2022 Project management 18 24 19 14 0 24 0 56 19 20
2022 Other services to the public 17 21 21 10 2 30 0 53 17 30
2022 None of the above 14 15 44 11 0 14 2 34 13 60
2020 Client contact centre 16 39 22 4 4 16 0 65 9 25
2020 Communications or public affairs 17 41 17 3 0 22 0 75 4 35
2020 Access to information and privacy 25 27 24 12 0 10 3 59 13 40
2020 Library services 30 35 22 5 0 8 0 70 5 125
2020 Administration and operations 31 52 9 3 2 3 0 86 5 65
2020 Human resources 24 39 24 8 3 0 2 65 11 40
2020 Financial management 27 34 33 0 0 6 0 65 0 20
2020 Real property 22 24 18 6 6 24 0 61 15 15
2020 Material management 38 32 30 0 0 0 0 70 0 15
2020 Information management 31 37 16 4 0 12 0 77 4 50
2020 Information technology 31 31 16 6 2 13 0 71 10 45
2020 Policy 5 48 20 21 0 5 0 56 23 20
2020 Project management 38 31 17 5 9 0 0 69 14 20
2020 Other services to the public 22 37 29 6 2 5 0 62 8 60
2020 None of the above 16 26 30 11 4 12 2 48 17 95

Question 50. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 45 6 0 0 12 3 92 0 30
2024 Communications or public affairs 50 27 3 3 3 11 4 90 7 30
2024 Access to information and privacy 47 29 8 7 2 6 1 82 10 115
2024 Library services 34 37 10 5 2 7 5 81 8 140
2024 Administration and operations 40 42 4 3 2 7 3 90 5 65
2024 Human resources 40 41 13 2 0 0 4 84 2 55
2024 Financial management 47 33 0 4 0 8 8 95 5 25
2024 Real property 38 30 5 13 0 9 6 79 15 20
2024 Material management 17 45 0 14 0 17 7 82 18 10
2024 Information management 36 30 11 8 5 5 6 74 15 65
2024 Information technology 40 31 10 2 2 12 4 84 5 50
2024 Policy 45 19 11 5 15 5 0 67 21 20
2024 Project management 36 37 9 10 0 5 4 80 11 30
2024 Other services to the public 34 36 10 4 6 7 2 78 11 50
2024 None of the above 28 35 10 13 6 5 4 69 20 90
2022 Client contact centre 34 29 16 11 0 8 3 70 13 40
2022 Communications or public affairs 34 44 11 0 0 6 5 88 0 25
2022 Access to information and privacy 46 32 6 6 3 4 4 84 9 70
2022 Library services 33 36 11 5 2 9 3 79 9 120
2022 Administration and operations 46 32 3 6 0 9 4 90 6 40
2022 Human resources 41 45 7 2 0 5 0 90 2 45
2022 Financial management 32 61 0 0 0 7 0 100 0 15
2022 Real property 45 39 8 9 0 0 0 83 9 10
2022 Material management 49 19 19 7 6 0 0 68 13 15
2022 Information management 42 31 17 1 1 6 1 78 3 65
2022 Information technology 43 34 3 3 1 5 9 91 5 60
2022 Policy 28 31 34 0 0 7 0 63 0 15
2022 Project management 39 28 9 10 4 9 0 74 16 20
2022 Other services to the public 47 29 8 3 7 3 3 81 11 30
2022 None of the above 33 39 13 6 8 0 0 72 14 60
2020 Client contact centre 37 41 4 0 4 7 8 91 5 25
2020 Communications or public affairs 45 39 8 6 0 3 0 86 6 35
2020 Access to information and privacy 41 39 13 5 0 0 3 82 5 40
2020 Library services 38 36 14 6 1 6 1 79 7 125
2020 Administration and operations 51 34 11 3 0 2 0 86 3 65
2020 Human resources 33 45 15 2 3 0 2 80 5 40
2020 Financial management 38 50 6 6 0 0 0 88 6 20
2020 Real property 16 47 18 0 6 0 12 73 7 15
2020 Material management 38 47 0 8 0 0 8 91 9 15
2020 Information management 41 33 16 7 2 2 0 75 9 50
2020 Information technology 54 28 10 4 2 0 2 84 6 50
2020 Policy 32 41 21 0 0 5 0 77 0 20
2020 Project management 54 31 5 0 5 5 0 89 5 20
2020 Other services to the public 36 41 20 2 0 2 0 78 2 60
2020 None of the above 33 32 12 12 4 6 1 70 17 95

Question 51. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 11 0 8 9 37 0 35 71 16 30
2024 Communications or public affairs 0 0 6 4 50 7 34 90 0 30
2024 Access to information and privacy 2 4 8 7 50 4 24 80 8 115
2024 Library services 4 4 14 6 34 6 32 65 13 140
2024 Administration and operations 0 5 0 10 42 3 40 92 8 65
2024 Human resources 0 0 5 8 55 0 32 92 0 55
2024 Financial management 0 0 4 4 43 9 39 92 0 25
2024 Real property 0 0 0 17 31 10 42 100 0 20
2024 Material management 0 0 9 7 39 21 24 83 0 10
2024 Information management 4 6 16 4 35 6 30 60 16 65
2024 Information technology 2 0 9 6 50 8 25 83 3 50
2024 Policy 0 0 5 10 25 7 54 88 0 20
2024 Project management 3 7 12 10 47 0 21 73 12 30
2024 Other services to the public 3 2 16 8 31 2 39 65 8 50
2024 None of the above 4 5 15 6 31 10 29 60 15 90
2022 Client contact centre 8 6 15 17 29 8 18 62 19 40
2022 Communications or public affairs 4 3 4 7 49 8 25 83 11 25
2022 Access to information and privacy 7 1 4 5 41 2 40 79 14 70
2022 Library services 1 3 14 5 40 10 28 72 6 120
2022 Administration and operations 0 5 3 6 46 5 35 87 8 40
2022 Human resources 0 8 2 13 35 2 39 83 13 45
2022 Financial management 9 0 0 19 54 0 18 89 11 15
2022 Real property 11 0 9 0 40 0 40 67 19 10
2022 Material management 0 13 39 7 23 7 12 36 16 15
2022 Information management 0 4 9 16 35 9 27 80 6 65
2022 Information technology 0 2 10 2 62 5 20 85 2 60
2022 Policy 0 0 6 19 41 0 33 91 0 15
2022 Project management 0 10 23 5 24 16 23 46 16 20
2022 Other services to the public 0 7 10 7 35 8 33 72 11 30
2022 None of the above 1 8 11 6 43 0 30 71 13 60

Question 52. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 13 22 12 0 0 40 12 74 0 30
2024 Communications or public affairs 0 23 7 10 0 54 7 58 26 30
2024 Access to information and privacy 3 9 25 2 5 49 7 26 17 120
2024 Library services 7 19 17 5 2 41 10 51 13 140
2024 Administration and operations 7 16 17 2 0 51 8 54 5 65
2024 Human resources 4 19 24 6 0 45 2 44 11 55
2024 Financial management 9 20 13 0 0 42 16 70 0 25
2024 Real property 6 14 16 0 0 48 16 56 0 20
2024 Material management 0 20 8 7 0 57 8 57 20 10
2024 Information management 6 14 23 6 3 46 1 38 18 65
2024 Information technology 10 8 9 7 4 57 5 46 30 50
2024 Policy 0 5 5 9 0 71 10 26 48 20
2024 Project management 6 18 21 3 4 40 9 47 13 30
2024 Other services to the public 13 6 22 6 9 41 3 34 27 50
2024 None of the above 4 15 28 1 3 44 5 37 8 90
2022 Client contact centre 4 27 29 2 0 34 5 50 3 40
2022 Communications or public affairs 3 8 15 4 8 63 0 29 31 25
2022 Access to information and privacy 14 12 15 3 3 48 5 56 12 70
2022 Library services 6 10 28 3 2 49 3 33 9 120
2022 Administration and operations 7 11 21 0 0 53 7 46 0 40
2022 Human resources 12 18 34 2 0 31 3 46 3 45
2022 Financial management 9 6 35 0 0 42 7 30 0 15
2022 Real property 11 9 8 0 0 72 0 72 0 10
2022 Material management 22 33 13 0 0 32 0 81 0 15
2022 Information management 11 15 20 3 4 45 1 48 13 65
2022 Information technology 10 13 10 0 8 57 3 55 20 60
2022 Policy 21 13 33 7 0 26 0 46 9 15
2022 Project management 19 15 28 4 0 34 0 51 6 20
2022 Other services to the public 7 3 24 3 4 59 0 25 16 30
2022 None of the above 0 9 27 1 10 49 3 19 24 60

Question 53. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 42 6 0 0 0 0 94 0 30
2024 Communications or public affairs 51 36 7 3 4 0 0 87 6 30
2024 Access to information and privacy 58 33 5 3 1 0 0 91 4 120
2024 Library services 46 35 8 8 3 0 0 82 11 140
2024 Administration and operations 58 35 6 2 0 0 0 92 2 65
2024 Human resources 38 55 6 1 0 0 0 93 1 55
2024 Financial management 72 28 0 0 0 0 0 100 0 25
2024 Real property 56 28 11 0 6 0 0 83 6 20
2024 Material management 64 19 17 0 0 0 0 83 0 10
2024 Information management 54 34 4 8 0 0 0 88 8 65
2024 Information technology 53 33 8 6 0 0 0 85 6 50
2024 Policy 40 40 15 5 0 0 0 80 5 20
2024 Project management 45 45 7 3 0 0 0 91 3 30
2024 Other services to the public 46 37 5 2 10 0 0 83 12 50
2024 None of the above 27 44 10 11 6 3 0 73 17 90
2022 Client contact centre 40 43 12 2 0 3 0 85 2 40
2022 Communications or public affairs 30 37 11 11 11 0 0 66 22 25
2022 Access to information and privacy 65 25 5 5 0 0 0 90 5 75
2022 Library services 45 37 8 8 3 0 0 82 11 120
2022 Administration and operations 66 23 5 3 3 0 0 89 6 40
2022 Human resources 54 39 5 2 0 0 0 93 2 45
2022 Financial management 69 31 0 0 0 0 0 100 0 15
2022 Real property 83 17 0 0 0 0 0 100 0 10
2022 Material management 56 32 0 13 0 0 0 87 13 15
2022 Information management 47 37 6 7 3 0 0 84 10 65
2022 Information technology 60 30 6 2 3 0 0 90 5 60
2022 Policy 32 56 6 6 0 0 0 88 6 15
2022 Project management 39 33 5 14 9 0 0 72 23 20
2022 Other services to the public 55 32 0 0 9 3 0 90 10 30
2022 None of the above 29 40 10 13 8 0 0 69 21 60
2020 Client contact centre 48 41 11 0 0 0 0 89 0 25
2020 Communications or public affairs 61 39 0 0 0 0 0 100 0 35
2020 Access to information and privacy 61 34 5 0 0 0 0 95 0 40
2020 Library services 42 44 6 5 2 1 0 86 7 125
2020 Administration and operations 64 25 9 2 0 0 0 89 2 65
2020 Human resources 43 50 5 0 3 0 0 92 3 40
2020 Financial management 66 34 0 0 0 0 0 100 0 20
2020 Real property 52 36 6 7 0 0 0 88 7 15
2020 Material management 75 25 0 0 0 0 0 100 0 10
2020 Information management 54 34 6 2 2 2 0 90 4 50
2020 Information technology 55 32 4 4 2 2 0 89 6 50
2020 Policy 59 41 0 0 0 0 0 100 0 20
2020 Project management 45 50 0 0 5 0 0 95 5 20
2020 Other services to the public 50 32 12 2 3 0 0 82 5 60
2020 None of the above 37 42 6 8 5 2 0 81 13 95
2019 Client contact centre 38 50 8 0 0 4 0 91 0 35
2019 Communications or public affairs 60 31 3 3 3 0 0 91 6 35
2019 Access to information and privacy 61 24 11 2 2 0 0 85 4 45
2019 Library services 43 35 13 4 4 1 0 79 8 130
2019 Administration and operations 60 30 8 1 0 0 0 90 1 80
2019 Human resources 46 50 2 0 2 0 0 96 2 45
2019 Financial management 65 35 0 0 0 0 0 100 0 25
2019 Real property 43 29 12 8 8 0 0 73 16 15
2019 Material management 56 21 0 15 8 0 0 77 23 15
2019 Information management 61 29 5 4 0 0 0 90 4 75
2019 Information technology 58 34 5 2 0 2 0 94 2 65
2019 Policy 72 18 5 4 0 0 0 90 4 20
2019 Project management 55 36 7 0 3 0 0 90 3 35
2019 Other services to the public 61 20 7 6 7 0 0 80 13 45
2019 None of the above 54 31 7 4 2 2 0 87 6 105

Question 54. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 37 11 0 0 0 0 89 0 30
2024 Communications or public affairs 47 37 12 3 0 0 0 84 3 30
2024 Access to information and privacy 55 27 9 5 2 1 0 83 8 120
2024 Library services 36 32 17 11 4 0 0 68 15 140
2024 Administration and operations 51 33 12 2 2 0 0 84 3 65
2024 Human resources 37 38 19 5 0 0 0 75 5 55
2024 Financial management 44 44 8 0 4 0 0 88 4 25
2024 Real property 42 40 13 0 6 0 0 82 6 20
2024 Material management 42 34 10 0 7 7 0 81 8 10
2024 Information management 47 34 9 9 2 0 0 80 11 65
2024 Information technology 41 31 19 8 2 0 0 71 10 50
2024 Policy 42 49 5 5 0 0 0 90 5 20
2024 Project management 46 40 8 3 3 0 0 86 6 30
2024 Other services to the public 39 31 18 4 8 0 0 70 12 50
2024 None of the above 24 28 21 20 6 1 1 53 26 90
2022 Client contact centre 38 29 23 7 0 3 0 69 7 40
2022 Communications or public affairs 19 29 23 22 8 0 0 47 29 25
2022 Access to information and privacy 48 39 12 1 0 0 0 86 1 75
2022 Library services 34 28 18 13 7 0 0 63 20 120
2022 Administration and operations 58 21 14 3 3 0 0 79 6 40
2022 Human resources 47 28 17 2 5 0 0 75 7 45
2022 Financial management 38 56 6 0 0 0 0 94 0 15
2022 Real property 53 47 0 0 0 0 0 100 0 10
2022 Material management 56 26 5 6 7 0 0 82 13 15
2022 Information management 43 26 13 15 4 0 0 68 19 65
2022 Information technology 51 17 15 13 3 0 0 68 16 60
2022 Policy 20 40 27 13 0 0 0 60 13 15
2022 Project management 44 18 4 20 14 0 0 62 33 20
2022 Other services to the public 53 28 3 12 3 0 0 82 15 30
2022 None of the above 22 35 16 8 19 0 0 57 27 60
2020 Client contact centre 30 38 14 11 7 0 0 68 19 25
2020 Communications or public affairs 33 44 17 6 0 0 0 78 6 35
2020 Access to information and privacy 41 35 12 12 0 0 0 76 12 40
2020 Library services 31 40 14 10 4 1 0 71 14 125
2020 Administration and operations 58 23 12 6 0 0 0 81 6 65
2020 Human resources 38 32 20 10 0 0 0 69 10 40
2020 Financial management 41 36 17 6 0 0 0 77 6 15
2020 Real property 34 37 23 0 7 0 0 70 7 15
2020 Material management 70 30 0 0 0 0 0 100 0 15
2020 Information management 43 26 22 6 4 0 0 69 10 50
2020 Information technology 25 31 23 13 8 0 0 56 21 50
2020 Policy 32 52 11 5 0 0 0 84 5 20
2020 Project management 44 32 15 0 10 0 0 75 10 20
2020 Other services to the public 47 24 19 8 2 0 0 71 10 60
2020 None of the above 22 40 16 12 9 1 0 63 21 95
2019 Client contact centre 26 58 9 3 0 4 0 88 3 30
2019 Communications or public affairs 36 39 16 3 6 0 0 75 9 35
2019 Access to information and privacy 45 38 11 4 2 0 0 83 6 45
2019 Library services 30 38 16 9 7 0 0 68 16 135
2019 Administration and operations 53 25 17 3 1 0 0 78 5 80
2019 Human resources 42 44 8 4 2 0 0 85 6 45
2019 Financial management 65 27 8 0 0 0 0 92 0 25
2019 Real property 37 35 12 0 16 0 0 73 16 15
2019 Material management 43 34 15 0 8 0 0 77 8 15
2019 Information management 51 34 8 4 3 0 0 85 7 75
2019 Information technology 50 31 12 4 2 2 0 82 6 65
2019 Policy 67 23 10 0 0 0 0 90 0 20
2019 Project management 46 40 12 0 3 0 0 86 3 35
2019 Other services to the public 56 24 7 4 9 0 0 80 13 45
2019 None of the above 49 28 12 5 5 1 0 78 10 105

Question 55. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 34 11 3 0 0 0 86 3 30
2024 Communications or public affairs 44 47 6 0 4 0 0 90 4 30
2024 Access to information and privacy 49 34 8 6 2 0 0 84 8 120
2024 Library services 31 36 17 10 6 0 0 67 16 140
2024 Administration and operations 50 39 6 3 2 0 0 89 5 65
2024 Human resources 35 49 13 4 0 0 0 84 4 55
2024 Financial management 40 48 8 4 0 0 0 88 4 25
2024 Real property 37 35 22 0 6 0 0 72 6 20
2024 Material management 42 24 6 10 0 18 0 81 12 10
2024 Information management 39 39 7 13 2 0 0 78 15 65
2024 Information technology 40 28 18 13 0 0 0 69 13 50
2024 Policy 47 27 15 11 0 0 0 74 11 20
2024 Project management 46 34 17 3 0 0 0 80 3 30
2024 Other services to the public 33 39 14 4 10 0 0 72 14 50
2024 None of the above 18 35 17 19 7 2 1 55 27 90
2022 Client contact centre 28 42 20 8 0 3 0 71 8 40
2022 Communications or public affairs 18 37 26 11 7 0 0 55 18 25
2022 Access to information and privacy 50 36 8 4 0 0 2 88 4 75
2022 Library services 32 35 14 13 6 0 0 66 19 120
2022 Administration and operations 54 30 12 0 3 0 0 84 3 40
2022 Human resources 45 37 9 9 0 0 0 82 9 45
2022 Financial management 45 55 0 0 0 0 0 100 0 15
2022 Real property 43 57 0 0 0 0 0 100 0 10
2022 Material management 44 32 11 6 7 0 0 76 13 15
2022 Information management 39 28 14 12 7 0 0 67 19 65
2022 Information technology 51 20 9 17 3 0 0 71 20 60
2022 Policy 19 47 34 0 0 0 0 66 0 15
2022 Project management 39 19 9 20 14 0 0 58 33 20
2022 Other services to the public 41 43 3 3 9 0 0 84 13 30
2022 None of the above 23 32 13 19 13 0 0 55 31 60
2020 Client contact centre 30 41 14 4 11 0 0 71 15 25
2020 Communications or public affairs 31 51 14 3 0 0 0 83 3 35
2020 Access to information and privacy 39 44 7 10 0 0 0 83 10 40
2020 Library services 32 43 10 11 3 0 0 76 15 125
2020 Administration and operations 59 25 8 6 2 0 0 84 8 65
2020 Human resources 41 31 18 10 0 0 0 71 10 40
2020 Financial management 33 40 23 4 0 0 0 73 4 20
2020 Real property 28 37 17 12 7 0 0 64 18 15
2020 Material management 62 38 0 0 0 0 0 100 0 15
2020 Information management 41 34 14 9 2 0 0 75 11 50
2020 Information technology 28 27 23 17 4 0 0 55 22 45
2020 Policy 27 68 5 0 0 0 0 95 0 20
2020 Project management 39 36 5 10 10 0 0 75 20 20
2020 Other services to the public 38 36 16 6 4 0 0 74 10 60
2020 None of the above 21 43 11 16 8 0 0 64 24 95
2019 Client contact centre 29 53 12 3 0 4 0 85 3 35
2019 Communications or public affairs 34 43 17 3 3 0 0 77 6 35
2019 Access to information and privacy 47 38 11 2 2 0 0 85 4 45
2019 Library services 33 37 12 13 6 0 0 70 19 130
2019 Administration and operations 53 30 15 1 1 0 0 83 2 80
2019 Human resources 41 47 6 4 2 0 0 87 6 45
2019 Financial management 54 42 4 0 0 0 0 96 0 25
2019 Real property 29 43 12 0 16 0 0 73 16 15
2019 Material management 49 28 15 0 8 0 0 77 8 15
2019 Information management 46 39 7 5 1 1 0 86 7 75
2019 Information technology 44 35 12 5 2 3 0 82 6 65
2019 Policy 67 23 5 4 0 0 0 90 4 20
2019 Project management 41 40 18 0 0 0 0 82 0 35
2019 Other services to the public 56 25 2 9 9 0 0 80 18 45
2019 None of the above 44 31 12 6 6 1 0 77 11 105
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Mobility and Retention

Question 56. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 19 13 7 5 7 0 73 13 30
2024 Communications or public affairs 69 23 4 0 0 0 3 96 0 30
2024 Access to information and privacy 47 24 13 8 3 5 0 74 12 120
2024 Library services 42 29 15 6 2 4 1 75 9 140
2024 Administration and operations 47 34 10 4 2 3 0 83 6 65
2024 Human resources 42 33 18 3 2 3 0 78 4 55
2024 Financial management 47 33 12 8 0 0 0 80 8 25
2024 Real property 36 35 5 11 13 0 0 71 24 20
2024 Material management 53 22 11 0 0 14 0 87 0 10
2024 Information management 61 15 10 7 2 4 0 79 10 65
2024 Information technology 46 20 18 11 0 4 0 69 12 50
2024 Policy 47 22 24 0 7 0 0 69 7 20
2024 Project management 54 23 11 5 0 4 3 82 5 30
2024 Other services to the public 43 23 18 8 6 2 0 67 14 50
2024 None of the above 30 29 15 12 9 1 4 62 22 90
2022 Client contact centre 32 39 14 9 2 3 0 74 12 40
2022 Communications or public affairs 26 40 8 11 7 7 0 72 20 25
2022 Access to information and privacy 51 22 11 4 6 5 2 77 11 75
2022 Library services 36 28 16 11 3 5 1 69 15 120
2022 Administration and operations 47 20 16 8 3 5 0 71 12 40
2022 Human resources 35 40 13 2 5 2 2 79 7 45
2022 Financial management 31 44 18 0 0 7 0 81 0 15
2022 Real property 30 29 34 8 0 0 0 58 8 10
2022 Material management 32 29 20 19 0 0 0 61 19 15
2022 Information management 42 27 18 7 1 3 1 72 9 65
2022 Information technology 37 23 21 11 3 5 0 64 14 60
2022 Policy 13 32 21 28 0 6 0 48 30 15
2022 Project management 53 14 9 9 14 0 0 67 23 20
2022 Other services to the public 53 22 6 9 7 3 0 77 16 30
2022 None of the above 31 21 18 10 15 5 0 54 27 60
2020 Client contact centre 30 30 18 19 0 3 0 62 19 25
2020 Communications or public affairs 39 33 14 6 6 3 0 74 12 35
2020 Access to information and privacy 51 25 12 7 0 5 0 80 8 40
2020 Library services 40 32 11 8 2 6 1 77 11 125
2020 Administration and operations 61 27 8 3 1 0 0 88 4 65
2020 Human resources 33 30 17 15 3 3 0 64 18 40
2020 Financial management 44 34 17 4 0 0 0 78 4 20
2020 Real property 16 24 36 6 12 6 0 43 19 15
2020 Material management 54 23 15 0 0 8 0 84 0 15
2020 Information management 47 29 18 2 4 0 0 76 6 50
2020 Information technology 35 21 18 17 2 4 2 60 21 50
2020 Policy 48 27 21 4 0 0 0 75 4 20
2020 Project management 54 36 0 0 5 0 5 95 5 20
2020 Other services to the public 47 28 9 8 7 0 0 75 15 60
2020 None of the above 41 24 11 7 14 1 2 67 22 95
2019 Client contact centre 29 44 14 6 0 7 0 78 7 35
2019 Communications or public affairs 35 33 19 10 3 0 0 68 12 35
2019 Access to information and privacy 43 22 19 7 4 5 0 69 11 45
2019 Library services 37 28 14 7 8 3 2 69 16 135
2019 Administration and operations 52 20 14 7 3 4 0 75 10 80
2019 Human resources 39 41 9 6 2 2 0 82 9 45
2019 Financial management 57 31 12 0 0 0 0 88 0 25
2019 Real property 20 29 29 0 22 0 0 49 22 15
2019 Material management 43 27 23 8 0 0 0 69 8 15
2019 Information management 50 26 4 9 4 6 1 82 14 75
2019 Information technology 44 20 21 4 5 5 2 69 9 65
2019 Policy 54 18 18 5 4 0 0 72 10 20
2019 Project management 47 22 23 3 0 3 3 73 3 35
2019 Other services to the public 46 23 11 7 11 2 0 71 18 45
2019 None of the above 48 23 8 6 10 4 1 75 17 105

Question 57_1. Do you intend to leave your current position in the next two years?

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic Yes
(%)		 No
(%)		 Unsure
(%)		 Total responses
2024 Client contact centre 24 41 35 30
2024 Communications or public affairs 30 50 20 30
2024 Access to information and privacy 35 28 37 120
2024 Library services 19 53 28 140
2024 Administration and operations 33 46 22 65
2024 Human resources 26 53 21 55
2024 Financial management 25 56 19 25
2024 Real property 49 14 37 20
2024 Material management 25 53 22 10
2024 Information management 19 56 25 65
2024 Information technology 25 38 37 50
2024 Policy 44 34 22 20
2024 Project management 44 25 31 30
2024 Other services to the public 28 46 27 50
2024 None of the above 19 50 31 90
2022 Client contact centre 36 44 19 40
2022 Communications or public affairs 37 32 31 25
2022 Access to information and privacy 32 41 26 75
2022 Library services 19 51 30 120
2022 Administration and operations 40 30 30 40
2022 Human resources 34 45 21 45
2022 Financial management 27 42 30 15
2022 Real property 39 27 34 10
2022 Material management 42 34 23 15
2022 Information management 25 49 26 65
2022 Information technology 30 42 29 60
2022 Policy 49 26 25 15
2022 Project management 39 20 42 20
2022 Other services to the public 30 52 19 30
2022 None of the above 29 38 33 60
2020 Client contact centre 18 30 52 25
2020 Communications or public affairs 17 31 53 35
2020 Access to information and privacy 21 41 38 40
2020 Library services 15 53 32 125
2020 Administration and operations 21 51 28 65
2020 Human resources 44 29 27 40
2020 Financial management 15 29 56 20
2020 Real property 25 25 50 15
2020 Material management 8 54 39 15
2020 Information management 11 55 33 50
2020 Information technology 19 39 42 50
2020 Policy 25 48 27 20
2020 Project management 4 51 45 20
2020 Other services to the public 16 57 26 60
2020 None of the above 23 42 35 95
2019 Client contact centre 13 45 43 35
2019 Communications or public affairs 19 38 43 35
2019 Access to information and privacy 34 19 47 45
2019 Library services 18 45 37 135
2019 Administration and operations 28 38 33 80
2019 Human resources 26 44 29 45
2019 Financial management 12 50 39 25
2019 Real property 26 18 57 15
2019 Material management 21 58 21 15
2019 Information management 25 46 29 75
2019 Information technology 27 47 25 65
2019 Policy 57 29 14 20
2019 Project management 21 43 36 35
2019 Other services to the public 18 40 43 45
2019 None of the above 16 51 32 105

Question 57_2. Of those who indicated that they intend to leave their current position in the next two years: Please indicate your reason for leaving

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other reason
(%)		 Total responses
2024 Access to information and privacy 4 35 19 0 39 4 40
2024 Library services 24 16 19 4 22 15 25
2024 Administration and operations 9 53 0 5 33 0 20
2024 Human resources 12 38 16 0 27 6 10
2024 Information management 13 21 19 0 47 0 10
2024 Information technology 16 0 30 19 18 18 10
2024 Project management 15 38 40 0 0 7 15
2024 Other services to the public 25 13 0 8 47 7 10
2024 None of the above 27 5 26 0 42 0 20
2022 Client contact centre 34 47 6 0 0 13 15
2022 Communications or public affairs 31 19 50 0 0 0 10
2022 Access to information and privacy 13 43 26 0 5 13 25
2022 Library services 27 20 12 7 19 14 20
2022 Administration and operations 30 48 14 8 0 0 15
2022 Human resources 27 12 33 0 28 0 15
2022 Information management 7 61 17 0 15 0 15
2022 Information technology 5 32 36 0 14 12 20
2022 None of the above 28 16 43 6 8 0 20
2020 Library services 63 16 5 16 0 0 20
2020 Administration and operations 15 56 0 8 15 7 15
2020 Human resources 11 12 63 0 14 0 20
2020 Other services to the public 10 0 20 13 49 8 10
2020 None of the above 8 21 23 10 24 13 25
2019 Access to information and privacy 0 42 26 0 32 0 15
2019 Library services 19 21 28 0 19 12 25
2019 Administration and operations 0 57 24 5 9 4 25
2019 Human resources 27 8 64 0 0 0 10
2019 Information management 0 30 33 5 26 6 20
2019 Information technology 30 12 36 0 4 18 15
2019 Policy 17 41 9 9 16 7 10
2019 None of the above 16 22 5 6 34 16 20
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment refers to any action, conduct or comment, including of a sexual nature, that can reasonably be expected to cause offence, humiliation or other physical or psychological injury or illness to an employee, including any prescribed action, conduct or comment.

Question 58. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past 12 months?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 10 90 120
2024 Library services 6 94 140
2024 Material management 0 100 10
2024 Information management 13 87 65
2024 Other services to the public 10 90 50
2024 None of the above 11 89 90
2022 Client contact centre 15 85 40
2022 Communications or public affairs 22 78 25
2022 Access to information and privacy 10 90 75
2022 Library services 14 86 120
2022 Financial management 0 100 15
2022 Real property 0 100 10
2022 Information management 10 90 65
2022 Information technology 7 93 60
2022 None of the above 9 91 60
2020 Communications or public affairs 0 100 35
2020 Library services 6 94 125
2020 Human resources 0 100 40
2020 Financial management 0 100 20
2020 Information technology 0 100 50
2020 Policy 0 100 20
2020 None of the above 8 92 95
2019 Client contact centre 0 100 35
2019 Access to information and privacy 15 85 45
2019 Library services 7 93 130
2019 Information management 12 88 75
2019 Other services to the public 13 87 45
2019 None of the above 13 87 105

Question 59a. From whom did you experience harassment on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 92 8 10
2022 Library services 63 37 15

Question 59b. From whom did you experience harassment on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 40 60 10
2022 Library services 43 57 15

Question 59c. From whom did you experience harassment on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Library services 0 100 15
2019 None of the above 0 100 15

Question 59d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 0 100 10
2022 Library services 0 100 15
2019 None of the above 0 100 15

Question 59e. From whom did you experience harassment on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 0 100 10
2022 Library services 0 100 15
2019 None of the above 0 100 15

Question 59f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 0 100 10
2022 Library services 12 88 15
2019 None of the above 0 100 15

Question 59g. From whom did you experience harassment on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 0 100 10
2022 Library services 0 100 15

Question 60a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 51 49 10
2022 Library services 30 70 15
2019 None of the above 40 60 15

Question 60b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 47 53 10
2022 Library services 31 69 15

Question 60c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 57 43 10
2022 Library services 37 63 15

Question 60d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Library services 18 82 15

Question 60e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Library services 24 76 15

Question 60f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 59 41 10
2022 Library services 51 49 15
2019 None of the above 49 51 15

Question 60g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Library services 11 89 15

Question 60h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 0 100 10
2022 Library services 0 100 15
2019 None of the above 0 100 15

Question 60i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Library services 17 83 15

Question 60j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 0 100 10
2022 Library services 0 100 15

Question 60k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 52 48 10
2022 Library services 41 59 15

Question 60l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Library services 12 88 15

Question 60m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Library services 32 68 15

Question 61a. What action(s) did you take to address the harassment you experienced? …I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 58 42 10
2022 Library services 57 43 15
2019 None of the above 41 59 15

Question 61b. What action(s) did you take to address the harassment you experienced? …I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 39 61 10
2022 Library services 12 88 15

Question 61c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 0 100 10
2022 Library services 18 82 15
2019 None of the above 0 100 15

Question 61d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Library services 23 77 15

Question 61e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 0 100 10
2022 Library services 0 100 15

Question 61f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 0 100 10
2022 Library services 0 100 15
2019 None of the above 0 100 15

Question 61g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Library services 0 100 15

Question 61h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Library services 0 100 15

Question 61i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Library services 31 69 15
2019 None of the above 38 62 15

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Library services 17 83 15

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Library services 18 82 15

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Library services 12 88 15

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Library services 6 94 15

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 0 100 10
2022 Library services 17 83 15

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Library services 12 88 15

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Library services 6 94 15
2019 None of the above 0 100 15

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 0 100 10
2022 Library services 7 93 15

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Library services 12 88 15

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 42 58 10
2022 Library services 31 69 15

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 0 100 10
2022 Library services 20 80 15

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 39 61 10
2022 Library services 35 65 15
2019 None of the above 40 60 15

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 0 100 10
2022 Library services 0 100 15

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 60 40 10
2022 Library services 44 56 15
2019 None of the above 53 47 15

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I intend to file a grievance or a formal complaint, but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 0 100 10

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 0 100 10
2022 Library services 26 74 15

Question 63. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 20 25 11 0 0 28 16 80 0 30
2024 Access to information and privacy 12 10 15 5 3 41 14 49 18 120
2024 Library services 12 16 13 3 3 43 11 59 13 140
2024 Administration and operations 11 21 7 5 0 49 7 73 11 65
2024 Information technology 17 4 12 2 0 57 8 61 5 50
2022 Client contact centre 11 15 15 8 5 35 11 49 24 40
2022 Access to information and privacy 26 8 9 5 3 37 12 66 15 75
2022 Library services 8 11 17 7 5 46 6 40 25 120
2022 Administration and operations 14 12 13 2 2 42 15 60 10 40
2022 Human resources 15 28 8 4 0 29 14 77 8 45
2022 Information management 10 9 14 6 9 39 14 39 32 65
2022 Information technology 13 17 13 3 3 41 10 60 13 60
2022 Other services to the public 20 3 10 6 7 43 12 49 28 30
2020 Client contact centre 12 17 11 4 0 45 11 66 9 25
2020 Communications or public affairs 11 9 17 9 0 45 9 44 19 35
2020 Access to information and privacy 18 32 22 2 0 23 3 67 3 40
2020 Library services 13 12 18 5 6 34 11 46 21 125
2020 Administration and operations 23 20 14 2 3 31 8 70 8 65
2020 Human resources 5 22 25 0 0 37 12 52 0 40
2020 Financial management 5 11 23 0 0 60 0 42 0 20
2020 Real property 10 6 24 0 7 36 17 35 14 15
2020 Material management 15 39 38 0 0 0 7 59 0 15
2020 Information management 14 14 14 4 6 44 6 54 19 50
2020 Information technology 23 17 17 2 2 34 4 65 7 50
2020 Policy 16 27 11 0 0 31 16 80 0 20
2020 Project management 25 9 16 5 19 26 0 46 32 20
2020 Other services to the public 14 15 20 0 6 34 11 53 10 60
2020 None of the above 13 16 19 12 5 30 5 45 26 95
2019 Client contact centre 10 28 18 3 0 36 6 65 5 30
2019 Communications or public affairs 11 17 8 11 3 39 11 56 28 35
2019 Access to information and privacy 22 25 17 2 2 21 11 69 6 45
2019 Library services 6 14 18 10 9 32 12 34 34 135
2019 Administration and operations 17 13 23 6 1 30 10 50 12 80
2019 Human resources 7 28 16 2 2 33 11 63 7 45
2019 Financial management 17 19 21 0 0 38 4 64 0 25
2019 Real property 12 0 37 8 8 18 18 18 24 15
2019 Material management 29 0 31 8 0 33 0 43 11 15
2019 Information management 26 12 21 7 0 24 10 58 10 75
2019 Information technology 18 23 6 5 0 35 13 79 9 65
2019 Policy 10 5 19 0 5 61 0 38 14 20
2019 Project management 18 10 9 3 3 44 13 65 15 35
2019 Other services to the public 12 20 9 6 13 35 6 53 32 45
2019 None of the above 11 14 21 8 6 30 10 42 23 105

Question 64. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 24 48 11 0 0 13 3 86 0 30
2024 Access to information and privacy 31 28 16 7 1 16 2 72 9 115
2024 Library services 26 32 16 3 4 15 3 72 9 140
2024 Administration and operations 32 32 9 3 0 22 1 84 4 65
2024 Human resources 20 41 21 4 0 12 2 71 4 55
2024 Financial management 43 32 13 0 0 12 0 85 0 25
2024 Real property 33 44 0 0 6 17 0 93 7 20
2024 Material management 58 14 7 0 7 6 8 84 8 10
2024 Information management 25 27 13 6 6 21 2 67 16 65
2024 Information technology 39 26 8 0 3 24 0 85 4 50
2024 Policy 45 21 0 5 5 15 9 87 13 20
2024 Project management 33 37 15 3 3 9 0 77 6 30
2024 Other services to the public 26 20 16 9 9 18 2 58 22 50
2024 None of the above 13 30 26 6 3 22 0 55 12 90
2022 Client contact centre 28 47 16 5 0 5 0 78 5 40
2022 Access to information and privacy 38 30 9 4 1 19 0 83 6 75
2022 Library services 18 41 15 5 6 15 1 70 12 120
2022 Administration and operations 31 42 8 4 0 12 3 86 5 40
2022 Human resources 29 34 13 6 0 15 3 76 8 45
2022 Financial management 33 43 6 0 0 13 6 92 0 15
2022 Material management 35 27 26 0 6 6 0 66 6 15
2022 Information management 27 30 13 8 7 16 0 67 18 65
2022 Information technology 30 34 10 7 3 16 0 76 11 60
2022 Other services to the public 30 26 15 6 3 20 0 70 12 30
2022 None of the above 18 31 27 3 8 13 0 56 13 60
2020 Client contact centre 23 40 18 4 0 11 4 74 5 25
2020 Communications or public affairs 14 28 31 0 0 28 0 57 0 35
2020 Access to information and privacy 30 44 12 2 0 9 3 83 3 40
2020 Library services 25 35 17 7 3 10 2 68 12 125
2020 Administration and operations 46 31 12 2 3 5 1 82 5 65
2020 Human resources 18 57 10 3 0 10 2 86 3 40
2020 Financial management 21 52 17 0 0 10 0 81 0 20
2020 Real property 22 29 24 0 0 13 12 68 0 15
2020 Material management 46 24 23 7 0 0 0 70 7 15
2020 Information management 29 39 16 6 4 7 0 73 10 50
2020 Information technology 33 34 9 6 2 15 0 79 10 50
2020 Policy 21 47 11 0 0 21 0 86 0 20
2020 Project management 30 27 19 10 14 0 0 57 24 20
2020 Other services to the public 28 27 29 4 4 5 3 60 8 60
2020 None of the above 19 29 21 9 7 15 0 57 19 95
2019 Client contact centre 22 44 15 3 0 16 0 79 4 35
2019 Communications or public affairs 17 39 19 3 3 20 0 69 7 35
2019 Access to information and privacy 49 32 12 0 0 7 0 87 0 45
2019 Library services 19 35 18 5 6 16 1 64 14 135
2019 Administration and operations 30 34 28 1 1 6 0 68 2 80
2019 Human resources 23 58 8 4 0 4 2 87 4 45
2019 Financial management 25 48 8 0 0 19 0 91 0 25
2019 Real property 40 19 19 8 0 6 6 68 10 15
2019 Material management 43 21 29 8 0 0 0 63 8 15
2019 Information management 30 37 11 4 1 15 2 81 7 75
2019 Information technology 32 38 13 2 0 14 2 83 2 65
2019 Policy 38 37 5 10 0 10 0 83 11 20
2019 Project management 36 31 3 9 6 15 0 79 17 35
2019 Other services to the public 29 32 6 6 13 13 0 71 22 45
2019 None of the above 22 34 20 5 6 11 2 64 13 105
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Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. 

Question 65. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 4 96 120
2024 Library services 6 94 140
2024 Material management 0 100 10
2024 None of the above 10 90 90
2022 Access to information and privacy 7 93 75
2022 Library services 8 92 120
2022 Human resources 0 100 45
2022 Real property 0 100 10
2022 Project management 0 100 20
2022 None of the above 8 92 60
2020 Access to information and privacy 0 100 40
2020 Library services 6 94 125
2020 Human resources 0 100 40
2020 Financial management 0 100 20
2020 Real property 0 100 15
2020 Material management 0 100 15
2020 Information management 12 88 50
2020 Policy 0 100 20
2020 Project management 0 100 20
2020 None of the above 7 93 95
2019 Client contact centre 0 100 30
2019 Library services 4 96 135
2019 Financial management 0 100 25
2019 Material management 0 100 15
2019 Information technology 0 100 65
2019 Project management 0 100 35
2019 None of the above 6 94 105

Question 70. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 18 6 0 0 41 6 89 0 30
2024 Communications or public affairs 0 19 11 3 0 54 13 59 8 30
2024 Access to information and privacy 12 8 20 3 3 43 11 44 12 120
2024 Library services 13 14 16 2 2 45 9 57 9 140
2024 Administration and operations 10 18 16 2 2 42 10 59 8 65
2024 Human resources 11 21 19 0 2 27 21 60 3 55
2024 Real property 31 6 5 0 6 48 5 79 12 20
2024 Information management 10 12 19 2 3 44 10 48 11 65
2024 Information technology 24 5 11 1 0 56 2 70 3 50
2024 Other services to the public 13 11 14 7 2 42 10 51 20 50
2022 Client contact centre 14 21 12 2 0 41 10 71 5 40
2022 Access to information and privacy 22 10 15 2 0 41 9 64 5 70
2022 Library services 8 13 14 5 4 49 7 49 20 120
2022 Administration and operations 29 7 12 0 0 39 12 74 0 40
2022 Human resources 19 22 11 2 0 36 10 76 4 45
2022 Information technology 22 12 16 0 1 39 9 66 3 60
2022 Other services to the public 20 7 8 0 3 54 8 71 8 30
2022 None of the above 11 14 21 5 1 45 2 48 13 60
2020 Client contact centre 12 32 12 0 0 28 16 79 0 25
2020 Communications or public affairs 8 11 17 3 0 58 3 50 7 35
2020 Access to information and privacy 14 28 21 3 0 30 5 64 4 40
2020 Library services 15 10 18 4 2 39 10 51 13 125
2020 Administration and operations 23 19 17 2 2 33 6 67 5 65
2020 Human resources 7 25 23 0 0 37 9 59 0 40
2020 Financial management 5 17 23 6 0 48 0 44 11 20
2020 Real property 10 6 31 0 6 35 12 31 11 15
2020 Material management 23 31 31 0 0 7 7 64 0 15
2020 Information management 18 12 15 4 2 39 10 59 12 50
2020 Information technology 25 17 13 2 2 37 4 71 7 50
2020 Policy 16 21 16 0 0 41 5 70 0 20
2020 Project management 25 17 15 15 5 24 0 55 25 20
2020 Other services to the public 14 15 22 4 2 33 10 50 10 60
2020 None of the above 14 19 20 6 4 34 3 52 15 95
2019 Client contact centre 9 22 20 0 0 39 10 62 0 35
2019 Communications or public affairs 11 17 9 0 0 53 11 77 0 35
2019 Access to information and privacy 26 12 20 2 0 28 11 63 4 45
2019 Library services 9 14 19 2 3 43 11 49 11 135
2019 Administration and operations 17 20 16 4 2 32 9 63 10 80
2019 Human resources 7 26 12 2 4 38 11 64 12 45
2019 Financial management 17 19 21 0 0 38 4 64 0 25
2019 Real property 12 0 42 0 8 19 19 20 13 15
2019 Material management 29 0 31 0 8 33 0 43 11 15
2019 Information management 29 10 14 3 0 36 9 70 5 75
2019 Information technology 18 18 14 0 0 40 9 73 0 65
2019 Policy 5 15 10 0 6 59 5 55 16 20
2019 Project management 14 19 7 6 0 44 10 73 12 35
2019 Other services to the public 14 12 22 0 2 40 10 52 4 45
2019 None of the above 11 13 23 4 2 35 12 45 11 105

Question 71. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 33 12 0 0 19 3 85 0 30
2024 Access to information and privacy 31 30 20 4 1 10 3 70 6 115
2024 Library services 27 30 18 4 3 16 2 70 9 140
2024 Administration and operations 31 32 10 1 2 20 4 83 4 65
2024 Human resources 14 49 23 3 2 7 2 69 6 55
2024 Financial management 31 40 13 0 0 12 4 85 0 25
2024 Real property 48 26 5 0 6 16 0 88 7 20
2024 Information management 24 34 25 5 2 10 0 64 8 65
2024 Information technology 30 26 8 2 0 33 0 85 3 50
2024 Project management 30 33 15 7 0 14 0 74 8 30
2024 Other services to the public 24 26 19 11 2 18 0 61 16 50
2024 None of the above 11 37 26 5 4 17 0 58 11 90
2022 Client contact centre 28 32 25 2 0 10 2 68 3 40
2022 Access to information and privacy 33 35 10 5 0 15 1 81 6 70
2022 Library services 22 34 18 5 3 16 2 68 10 120
2022 Administration and operations 40 29 9 3 0 14 5 85 4 40
2022 Human resources 29 44 11 0 0 17 0 87 0 45
2022 Financial management 33 44 18 0 6 0 0 77 6 15
2022 Material management 48 28 5 0 6 12 0 87 7 15
2022 Information management 35 22 23 3 1 15 0 67 6 65
2022 Information technology 37 30 9 3 0 21 0 85 4 60
2022 Project management 33 19 0 24 0 25 0 69 31 20
2022 Other services to the public 35 27 6 6 3 24 0 81 12 30
2022 None of the above 19 23 25 3 3 25 2 58 8 60
2020 Client contact centre 19 48 18 0 0 11 4 78 0 25
2020 Communications or public affairs 14 36 22 0 0 28 0 69 0 35
2020 Access to information and privacy 40 34 12 2 0 9 3 83 3 40
2020 Library services 27 38 17 6 1 8 3 73 8 120
2020 Administration and operations 47 29 12 2 2 8 1 83 4 65
2020 Human resources 16 52 17 3 0 10 2 77 3 40
2020 Financial management 27 29 17 0 0 27 0 76 0 20
2020 Real property 22 17 49 0 6 0 6 42 6 15
2020 Material management 46 31 16 0 0 7 0 83 0 15
2020 Information management 31 37 13 7 2 10 0 76 9 50
2020 Information technology 25 40 9 2 2 21 0 83 5 50
2020 Policy 21 37 15 11 0 16 0 70 13 20
2020 Project management 39 26 16 10 9 0 0 65 19 20
2020 Other services to the public 27 27 32 4 2 7 2 59 6 60
2020 None of the above 20 29 16 12 4 17 1 60 20 95
2019 Client contact centre 16 49 18 0 0 13 3 78 0 35
2019 Communications or public affairs 25 38 22 0 0 12 3 74 0 35
2019 Access to information and privacy 47 28 9 2 0 11 2 86 3 45
2019 Library services 23 33 18 3 2 20 2 71 6 130
2019 Administration and operations 33 35 17 5 1 9 0 75 7 80
2019 Human resources 19 60 2 4 4 6 4 88 9 45
2019 Financial management 29 44 8 0 0 19 0 91 0 25
2019 Real property 43 24 20 8 0 0 6 71 8 15
2019 Material management 43 21 29 0 8 0 0 63 8 15
2019 Information management 38 33 6 3 0 19 1 89 3 75
2019 Information technology 31 39 10 0 0 19 2 87 0 65
2019 Policy 29 42 9 10 0 10 0 78 11 20
2019 Project management 39 31 7 9 3 9 3 79 13 35
2019 Other services to the public 31 30 19 4 2 13 0 71 8 45
2019 None of the above 21 39 19 6 2 11 2 69 9 105
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Stress and Well-Being

Question 73a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 46 15 14 9 9 0 6 49 51 30
2024 Communications or public affairs 44 44 3 6 0 0 4 46 54 30
2024 Access to information and privacy 39 35 13 8 4 0 1 40 60 115
2024 Library services 42 30 10 6 9 1 1 43 57 140
2024 Administration and operations 62 21 8 4 3 0 2 63 37 65
2024 Human resources 60 24 3 0 5 0 8 65 35 55
2024 Financial management 70 16 9 5 0 0 0 70 30 25
2024 Real property 45 27 23 0 5 0 0 45 55 20
2024 Material management 56 13 10 11 10 0 0 56 44 10
2024 Information management 53 19 15 4 7 0 3 55 45 65
2024 Information technology 59 20 10 4 4 0 4 61 39 50
2024 Policy 25 37 13 10 5 0 10 27 73 20
2024 Project management 36 27 17 6 3 0 10 40 60 30
2024 Other services to the public 36 34 15 4 8 0 4 38 62 50
2024 None of the above 51 22 14 2 7 0 3 53 47 90
2022 Client contact centre 44 22 19 2 7 3 2 40
2022 Communications or public affairs 35 38 13 11 3 0 0 25
2022 Access to information and privacy 40 17 19 6 15 0 2 75
2022 Library services 41 33 10 5 6 3 2 120
2022 Administration and operations 57 24 8 2 6 0 2 40
2022 Human resources 69 15 9 4 2 0 0 45
2022 Financial management 94 6 0 0 0 0 0 15
2022 Real property 57 26 9 0 0 0 8 10
2022 Material management 28 54 12 0 7 0 0 15
2022 Information management 40 33 14 9 3 0 1 65
2022 Information technology 56 25 14 2 3 0 0 60
2022 Policy 54 21 13 0 6 0 6 15
2022 Project management 39 41 5 9 5 0 0 20
2022 Other services to the public 47 15 10 9 12 3 4 30
2022 None of the above 34 25 30 2 5 1 2 60
2020 Client contact centre 29 45 7 8 11 0 0 25
2020 Communications or public affairs 31 36 19 11 3 0 0 35
2020 Access to information and privacy 30 12 36 15 5 2 0 40
2020 Library services 38 38 12 8 5 0 0 125
2020 Administration and operations 45 34 12 6 2 0 2 65
2020 Human resources 44 35 15 4 0 0 2 40
2020 Financial management 51 34 10 5 0 0 0 20
2020 Real property 46 18 12 0 23 0 0 15
2020 Material management 46 39 7 8 0 0 0 15
2020 Information management 40 27 23 7 4 0 0 50
2020 Information technology 41 19 25 6 6 0 2 50
2020 Policy 47 16 27 0 11 0 0 20
2020 Project management 37 34 10 5 14 0 0 20
2020 Other services to the public 39 25 19 7 10 0 0 60
2020 None of the above 39 31 15 11 4 0 0 95
2019 Client contact centre 63 31 3 3 0 0 0 30
2019 Communications or public affairs 32 32 9 3 19 3 3 35
2019 Access to information and privacy 25 33 15 16 11 0 0 45
2019 Library services 34 27 19 9 9 0 2 130
2019 Administration and operations 38 27 22 9 2 0 1 80
2019 Human resources 62 22 11 0 4 0 0 45
2019 Financial management 45 35 12 4 4 0 0 25
2019 Real property 37 24 27 0 12 0 0 15
2019 Material management 65 19 8 8 0 0 0 15
2019 Information management 30 37 20 10 1 0 1 75
2019 Information technology 44 24 12 8 11 0 2 65
2019 Policy 23 38 19 5 15 0 0 20
2019 Project management 26 36 18 17 3 0 0 35
2019 Other services to the public 32 25 10 21 10 2 0 45
2019 None of the above 36 27 22 11 3 1 0 105

Question 73b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 22 29 25 18 6 0 0 22 78 30
2024 Communications or public affairs 27 42 22 6 3 0 0 27 73 30
2024 Access to information and privacy 33 29 19 10 9 0 0 33 67 120
2024 Library services 28 27 28 7 10 1 0 28 72 140
2024 Administration and operations 32 29 19 10 8 0 1 32 68 65
2024 Human resources 16 20 27 25 12 0 0 16 84 55
2024 Financial management 14 17 29 21 19 0 0 14 86 25
2024 Real property 22 30 16 27 5 0 0 22 78 20
2024 Material management 61 6 23 10 0 0 0 61 39 10
2024 Information management 24 23 24 11 18 0 0 24 76 65
2024 Information technology 25 25 38 6 7 0 0 25 75 50
2024 Policy 19 41 10 10 10 0 10 22 78 20
2024 Project management 17 36 23 18 6 0 0 17 83 30
2024 Other services to the public 15 36 17 16 14 0 2 16 84 50
2024 None of the above 20 22 23 13 18 0 4 21 79 90
2022 Client contact centre 21 22 29 16 9 3 0 40
2022 Communications or public affairs 25 14 24 22 15 0 0 25
2022 Access to information and privacy 27 30 23 12 7 0 0 70
2022 Library services 28 31 20 11 9 0 1 120
2022 Administration and operations 27 22 23 17 10 0 0 40
2022 Human resources 20 27 15 12 26 0 0 45
2022 Financial management 15 20 32 11 22 0 0 15
2022 Real property 11 15 37 20 18 0 0 10
2022 Material management 22 35 37 0 7 0 0 15
2022 Information management 22 15 31 10 23 0 0 65
2022 Information technology 24 29 17 17 14 0 0 60
2022 Policy 0 20 48 13 18 0 0 15
2022 Project management 10 40 23 10 17 0 0 20
2022 Other services to the public 22 25 25 12 13 3 0 30
2022 None of the above 26 23 21 14 14 0 2 60
2020 Client contact centre 16 18 19 21 26 0 0 25
2020 Communications or public affairs 8 22 22 39 8 0 0 35
2020 Access to information and privacy 11 19 31 24 14 0 0 40
2020 Library services 27 28 28 12 5 0 0 125
2020 Administration and operations 33 31 23 8 5 0 0 65
2020 Human resources 5 18 25 32 17 0 2 40
2020 Financial management 0 0 44 28 27 0 0 20
2020 Real property 31 24 29 6 10 0 0 15
2020 Material management 54 31 8 8 0 0 0 15
2020 Information management 38 33 21 4 4 0 0 50
2020 Information technology 17 14 44 19 6 0 0 50
2020 Policy 21 16 27 36 0 0 0 20
2020 Project management 10 37 32 16 5 0 0 20
2020 Other services to the public 25 26 34 8 7 0 0 60
2020 None of the above 32 18 19 15 15 0 1 95
2019 Client contact centre 18 29 20 18 15 0 0 35
2019 Communications or public affairs 17 42 25 13 0 0 3 35
2019 Access to information and privacy 23 21 25 13 18 0 0 45
2019 Library services 27 27 24 12 9 0 1 130
2019 Administration and operations 29 26 35 6 3 0 0 80
2019 Human resources 17 18 28 21 16 0 0 45
2019 Financial management 17 35 29 15 4 0 0 25
2019 Real property 12 29 23 29 6 0 0 15
2019 Material management 60 34 6 0 0 0 0 15
2019 Information management 23 27 36 7 5 0 1 75
2019 Information technology 27 35 20 12 5 0 2 65
2019 Policy 16 34 25 20 5 0 0 20
2019 Project management 20 37 29 14 0 0 0 35
2019 Other services to the public 29 34 17 11 8 0 0 45
2019 None of the above 34 28 18 7 14 0 0 105

Question 73c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 24 28 12 0 0 3 34 66 30
2024 Communications or public affairs 22 40 26 9 4 0 0 22 78 30
2024 Access to information and privacy 46 28 13 6 6 1 1 46 54 120
2024 Library services 44 26 14 6 5 1 5 46 54 140
2024 Administration and operations 34 34 23 4 3 0 1 34 66 65
2024 Human resources 10 40 29 7 14 0 0 10 90 55
2024 Financial management 19 20 33 12 16 0 0 19 81 25
2024 Real property 17 42 25 10 6 0 0 17 83 20
2024 Material management 87 0 13 0 0 0 0 87 13 10
2024 Information management 38 30 23 5 4 0 0 38 62 65
2024 Information technology 39 17 32 10 0 0 2 40 60 50
2024 Policy 34 31 10 5 10 0 10 38 62 20
2024 Project management 26 34 21 7 9 3 0 27 73 30
2024 Other services to the public 21 35 29 4 8 0 3 22 78 50
2024 None of the above 34 23 27 7 4 1 4 35 65 90
2022 Client contact centre 21 26 34 9 8 3 0 40
2022 Communications or public affairs 18 35 20 19 8 0 0 25
2022 Access to information and privacy 47 26 16 7 4 0 0 70
2022 Library services 43 28 13 8 4 0 4 120
2022 Administration and operations 40 25 19 14 0 0 2 40
2022 Human resources 28 14 31 11 13 0 2 45
2022 Financial management 22 18 38 6 17 0 0 15
2022 Real property 11 33 27 8 21 0 0 10
2022 Material management 48 33 12 0 0 0 7 15
2022 Information management 34 32 19 9 4 0 2 60
2022 Information technology 45 21 17 12 5 0 0 60
2022 Policy 6 32 36 19 6 0 0 15
2022 Project management 19 24 44 5 4 0 4 20
2022 Other services to the public 46 16 18 11 6 3 0 30
2022 None of the above 35 32 19 6 6 0 2 60
2020 Client contact centre 12 43 18 11 16 0 0 25
2020 Communications or public affairs 14 33 22 22 8 0 0 35
2020 Access to information and privacy 30 19 24 22 3 2 0 40
2020 Library services 42 33 14 8 1 0 2 125
2020 Administration and operations 43 32 17 6 1 0 1 65
2020 Human resources 17 26 27 18 10 0 2 40
2020 Financial management 10 18 38 29 6 0 0 20
2020 Real property 42 24 16 17 0 0 0 15
2020 Material management 75 17 8 0 0 0 0 10
2020 Information management 48 35 14 0 4 0 0 50
2020 Information technology 19 26 29 13 9 0 4 50
2020 Policy 32 21 37 9 0 0 0 20
2020 Project management 34 40 16 9 0 0 0 20
2020 Other services to the public 46 23 24 3 3 0 2 60
2020 None of the above 32 36 14 9 8 0 1 95
2019 Client contact centre 28 32 21 12 7 0 0 30
2019 Communications or public affairs 22 26 39 11 0 0 3 35
2019 Access to information and privacy 40 25 27 4 2 0 2 45
2019 Library services 43 28 16 6 2 0 4 130
2019 Administration and operations 36 33 22 8 1 0 0 80
2019 Human resources 16 23 28 21 11 0 0 45
2019 Financial management 22 36 26 16 0 0 0 25
2019 Real property 27 6 37 18 12 0 0 15
2019 Material management 71 23 5 0 0 0 0 15
2019 Information management 37 38 19 4 1 0 1 75
2019 Information technology 29 40 14 8 8 0 2 65
2019 Policy 24 32 34 10 0 0 0 20
2019 Project management 42 26 24 5 3 0 0 35
2019 Other services to the public 49 23 19 7 0 0 3 45
2019 None of the above 49 24 15 7 6 0 0 105

Question 73d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 21 36 25 15 3 0 0 21 79 30
2024 Communications or public affairs 28 38 18 10 6 0 0 28 72 30
2024 Access to information and privacy 42 19 18 8 10 1 1 43 57 120
2024 Library services 19 22 20 16 19 2 1 20 80 140
2024 Administration and operations 35 30 13 12 7 0 3 36 64 65
2024 Human resources 22 22 33 12 9 0 3 22 78 55
2024 Financial management 20 8 24 33 16 0 0 20 80 25
2024 Real property 21 15 29 18 17 0 0 21 79 20
2024 Material management 60 7 17 16 0 0 0 60 40 10
2024 Information management 25 16 26 14 18 0 0 25 75 65
2024 Information technology 19 27 21 20 9 0 3 20 80 50
2024 Policy 18 41 7 10 15 0 10 20 80 20
2024 Project management 21 20 18 15 21 0 5 22 78 30
2024 Other services to the public 11 18 19 18 26 0 7 12 88 50
2024 None of the above 19 17 13 21 29 0 1 19 81 90
2022 Client contact centre 23 29 13 15 18 3 0 40
2022 Communications or public affairs 13 22 16 12 37 0 0 25
2022 Access to information and privacy 23 25 21 12 18 1 0 75
2022 Library services 12 22 20 14 29 1 1 120
2022 Administration and operations 23 20 11 30 14 0 2 40
2022 Human resources 24 15 20 26 11 0 4 45
2022 Financial management 0 16 37 25 22 0 0 15
2022 Real property 11 0 43 11 36 0 0 10
2022 Material management 30 26 11 13 19 0 0 15
2022 Information management 14 12 27 13 34 0 0 65
2022 Information technology 21 24 14 16 24 0 0 60
2022 Policy 7 7 36 32 18 0 0 15
2022 Project management 5 0 48 18 28 0 0 20
2022 Other services to the public 26 19 16 17 19 3 0 30
2022 None of the above 22 16 17 16 30 0 0 60
2020 Client contact centre 12 23 20 30 16 0 0 25
2020 Communications or public affairs 8 16 14 31 28 0 3 35
2020 Access to information and privacy 16 10 10 26 39 0 0 40
2020 Library services 21 21 21 16 20 0 2 125
2020 Administration and operations 34 27 21 12 4 0 1 65
2020 Human resources 13 15 25 28 17 0 2 40
2020 Financial management 0 11 11 45 33 0 0 20
2020 Real property 31 24 12 12 22 0 0 15
2020 Material management 15 62 16 8 0 0 0 15
2020 Information management 15 27 29 19 9 0 2 50
2020 Information technology 6 19 23 17 33 0 2 45
2020 Policy 23 28 27 11 11 0 0 20
2020 Project management 25 10 25 16 25 0 0 20
2020 Other services to the public 23 23 18 18 16 0 2 60
2020 None of the above 21 22 17 17 20 3 0 95
2019 Client contact centre 22 15 16 19 25 3 0 30
2019 Communications or public affairs 27 16 34 9 11 3 0 35
2019 Access to information and privacy 18 16 28 13 25 0 0 45
2019 Library services 25 27 15 14 18 1 0 130
2019 Administration and operations 27 29 22 13 7 1 0 80
2019 Human resources 19 24 22 25 9 0 0 45
2019 Financial management 21 39 21 12 8 0 0 25
2019 Real property 12 8 39 24 18 0 0 15
2019 Material management 52 8 34 0 6 0 0 15
2019 Information management 23 23 32 15 8 0 0 75
2019 Information technology 22 30 19 12 13 2 2 65
2019 Policy 27 39 14 15 5 0 0 20
2019 Project management 23 18 37 16 3 0 3 35
2019 Other services to the public 28 27 19 9 13 2 3 45
2019 None of the above 31 25 18 11 15 0 0 105

Question 73e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 71 3 8 3 0 0 15 83 17 30
2024 Communications or public affairs 66 24 6 0 0 0 4 68 32 30
2024 Access to information and privacy 76 10 6 3 1 1 4 80 20 120
2024 Library services 61 12 3 1 2 1 20 77 23 140
2024 Administration and operations 58 17 5 1 5 0 14 67 33 65
2024 Human resources 41 26 5 9 4 0 16 49 51 55
2024 Financial management 28 28 12 17 15 0 0 28 72 25
2024 Real property 31 26 21 0 5 0 17 37 63 20
2024 Material management 92 0 0 0 0 0 8 100 0 10
2024 Information management 67 13 4 3 3 1 9 74 26 65
2024 Information technology 73 16 4 2 0 2 4 77 23 50
2024 Policy 45 20 15 5 0 0 15 53 47 20
2024 Project management 60 12 6 3 6 0 13 70 30 30
2024 Other services to the public 53 16 11 4 2 0 14 62 38 50
2024 None of the above 48 16 6 4 6 0 20 60 40 90
2022 Client contact centre 45 18 6 4 5 7 15 40
2022 Communications or public affairs 34 38 7 8 4 0 9 25
2022 Access to information and privacy 69 7 10 3 0 0 11 75
2022 Library services 59 14 2 3 3 1 17 120
2022 Administration and operations 52 18 14 9 0 0 7 40
2022 Human resources 45 20 11 6 8 0 9 45
2022 Financial management 22 31 25 0 22 0 0 15
2022 Real property 33 39 20 0 8 0 0 10
2022 Material management 68 6 6 0 0 0 20 15
2022 Information management 53 15 7 7 1 1 16 65
2022 Information technology 60 13 11 3 1 2 10 60
2022 Policy 20 34 19 21 6 0 0 15
2022 Project management 50 24 9 4 9 0 4 20
2022 Other services to the public 61 5 12 0 0 3 19 30
2022 None of the above 66 20 3 1 0 0 9 60
2020 Client contact centre 51 4 18 12 4 0 12 25
2020 Communications or public affairs 39 36 17 8 0 0 0 35
2020 Access to information and privacy 59 17 12 0 0 0 12 40
2020 Library services 58 14 11 2 2 0 14 125
2020 Administration and operations 64 15 14 0 1 0 6 65
2020 Human resources 34 35 13 3 10 0 5 40
2020 Financial management 34 22 22 17 6 0 0 20
2020 Real property 49 29 0 6 16 0 0 15
2020 Material management 76 16 0 0 0 0 8 15
2020 Information management 57 24 5 2 0 0 12 50
2020 Information technology 35 32 14 4 2 2 11 50
2020 Policy 45 28 17 4 6 0 0 20
2020 Project management 63 16 21 0 0 0 0 20
2020 Other services to the public 64 17 3 7 2 0 7 60
2020 None of the above 58 20 11 4 5 0 3 95
2019 Client contact centre 54 14 3 6 3 0 19 30
2019 Communications or public affairs 53 36 5 0 0 0 5 35
2019 Access to information and privacy 63 21 2 6 2 0 6 45
2019 Library services 66 10 6 1 3 0 13 130
2019 Administration and operations 56 27 8 2 0 0 7 80
2019 Human resources 58 20 11 2 2 0 7 45
2019 Financial management 41 32 19 8 0 0 0 25
2019 Real property 47 18 23 0 12 0 0 15
2019 Material management 100 0 0 0 0 0 0 15
2019 Information management 70 17 6 1 0 0 5 75
2019 Information technology 66 20 6 2 0 2 5 65
2019 Policy 55 26 19 0 0 0 0 20
2019 Project management 51 33 8 5 0 0 3 35
2019 Other services to the public 62 22 2 4 4 2 4 45
2019 None of the above 67 12 7 3 2 0 9 105

Question 73f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 29 24 0 9 0 0 38 62 30
2024 Communications or public affairs 22 20 35 10 13 0 0 22 78 30
2024 Access to information and privacy 44 21 15 9 10 1 0 44 56 120
2024 Library services 39 27 16 6 8 2 3 41 59 140
2024 Administration and operations 29 19 27 14 10 0 1 29 71 65
2024 Human resources 31 20 22 15 11 0 0 31 69 55
2024 Financial management 15 27 21 13 24 0 0 15 85 25
2024 Real property 44 29 16 5 0 6 0 47 53 20
2024 Material management 74 7 7 6 6 0 0 74 26 10
2024 Information management 41 26 14 10 10 0 0 41 59 65
2024 Information technology 44 19 23 3 10 0 0 44 56 50
2024 Policy 0 41 14 30 5 0 10 0 100 20
2024 Project management 46 25 13 8 9 0 0 46 54 30
2024 Other services to the public 30 25 19 9 15 0 2 30 70 45
2024 None of the above 27 24 20 10 18 0 1 27 73 90
2022 Client contact centre 23 41 22 2 10 3 0 40
2022 Communications or public affairs 26 50 4 7 7 0 6 25
2022 Access to information and privacy 47 32 10 4 6 0 1 75
2022 Library services 34 30 20 8 6 0 3 120
2022 Administration and operations 52 17 24 3 5 0 0 40
2022 Human resources 42 23 17 15 3 0 0 45
2022 Financial management 22 49 6 13 11 0 0 15
2022 Real property 46 28 19 8 0 0 0 10
2022 Material management 35 32 21 6 6 0 0 15
2022 Information management 47 19 20 11 3 0 0 65
2022 Information technology 57 28 10 3 2 0 0 60
2022 Policy 12 19 35 22 12 0 0 15
2022 Project management 31 23 23 15 9 0 0 20
2022 Other services to the public 35 8 15 12 22 0 9 30
2022 None of the above 29 37 13 11 8 0 2 60
2020 Client contact centre 30 25 22 11 11 0 0 25
2020 Communications or public affairs 36 16 28 14 6 0 0 35
2020 Access to information and privacy 32 25 17 10 10 2 5 40
2020 Library services 35 26 21 9 7 0 2 125
2020 Administration and operations 41 31 20 6 2 0 0 65
2020 Human resources 15 22 24 25 13 0 2 40
2020 Financial management 15 40 23 16 6 0 0 20
2020 Real property 39 25 12 6 17 0 0 15
2020 Material management 54 15 23 8 0 0 0 15
2020 Information management 43 25 20 6 4 2 0 50
2020 Information technology 21 34 33 2 6 2 2 50
2020 Policy 5 43 11 20 21 0 0 20
2020 Project management 23 37 15 15 10 0 0 20
2020 Other services to the public 30 26 14 17 14 0 0 60
2020 None of the above 31 22 21 11 14 0 1 95
2019 Client contact centre 34 33 18 3 9 0 3 30
2019 Communications or public affairs 50 42 3 0 5 0 0 35
2019 Access to information and privacy 38 26 12 12 12 0 0 45
2019 Library services 39 24 20 7 8 1 1 130
2019 Administration and operations 37 35 15 10 3 0 1 80
2019 Human resources 36 23 24 11 6 0 0 45
2019 Financial management 38 39 16 8 0 0 0 25
2019 Real property 49 20 12 6 14 0 0 15
2019 Material management 64 15 13 0 8 0 0 15
2019 Information management 40 38 16 2 2 0 1 75
2019 Information technology 54 26 12 3 3 2 0 65
2019 Policy 15 40 25 10 10 0 0 20
2019 Project management 34 31 23 8 3 0 0 35
2019 Other services to the public 38 33 14 6 9 0 0 45
2019 None of the above 39 31 13 8 9 0 0 105

Question 73g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 31 19 6 6 0 0 38 62 30
2024 Communications or public affairs 29 25 20 19 7 0 0 29 71 30
2024 Access to information and privacy 38 36 17 4 4 1 0 39 61 115
2024 Library services 35 32 17 7 6 1 1 36 64 140
2024 Administration and operations 43 16 21 7 5 4 4 46 54 65
2024 Human resources 22 42 18 8 2 0 8 24 76 55
2024 Financial management 18 41 20 8 9 0 4 19 81 25
2024 Real property 30 32 27 6 6 0 0 30 70 20
2024 Material management 56 32 12 0 0 0 0 56 44 10
2024 Information management 48 27 12 10 2 1 0 49 51 65
2024 Information technology 30 30 17 10 9 2 2 31 69 50
2024 Policy 13 38 38 6 0 0 6 14 86 15
2024 Project management 41 25 26 3 0 3 3 43 57 30
2024 Other services to the public 24 29 19 6 20 0 2 25 75 50
2024 None of the above 22 31 16 17 11 1 2 22 78 90
2022 Client contact centre 24 31 19 6 10 8 3 40
2022 Communications or public affairs 25 37 7 16 15 0 0 25
2022 Access to information and privacy 46 28 19 2 4 0 1 75
2022 Library services 36 29 12 8 7 3 5 120
2022 Administration and operations 48 24 17 2 7 0 2 40
2022 Human resources 43 29 15 9 5 0 0 45
2022 Financial management 38 37 19 0 0 0 6 15
2022 Real property 44 37 8 11 0 0 0 10
2022 Material management 41 15 25 6 6 0 7 15
2022 Information management 31 31 20 9 7 2 0 65
2022 Information technology 48 26 17 3 3 2 0 60
2022 Policy 12 15 45 21 7 0 0 15
2022 Project management 25 9 53 4 9 0 0 20
2022 Other services to the public 40 15 14 18 10 3 0 30
2022 None of the above 20 23 32 8 15 2 0 60
2020 Client contact centre 20 39 26 4 11 0 0 25
2020 Communications or public affairs 28 36 17 11 6 0 3 35
2020 Access to information and privacy 29 37 24 5 5 0 0 40
2020 Library services 32 33 21 9 4 1 1 125
2020 Administration and operations 48 32 13 5 0 2 0 65
2020 Human resources 24 41 20 10 2 0 2 40
2020 Financial management 21 56 23 0 0 0 0 20
2020 Real property 52 18 24 6 0 0 0 15
2020 Material management 54 31 15 0 0 0 0 15
2020 Information management 24 43 15 11 4 0 2 50
2020 Information technology 25 38 19 11 6 0 0 45
2020 Policy 21 31 37 11 0 0 0 20
2020 Project management 29 20 36 5 10 0 0 20
2020 Other services to the public 28 31 22 13 6 0 0 60
2020 None of the above 25 26 20 17 10 1 1 95
2019 Client contact centre 31 36 21 8 0 4 0 35
2019 Communications or public affairs 31 25 20 16 8 0 0 35
2019 Access to information and privacy 40 24 30 4 0 0 2 45
2019 Library services 34 32 14 8 9 0 2 130
2019 Administration and operations 49 16 23 6 1 0 5 80
2019 Human resources 35 32 22 9 0 2 0 45
2019 Financial management 46 39 12 4 0 0 0 25
2019 Real property 33 24 18 20 0 6 0 15
2019 Material management 58 27 15 0 0 0 0 15
2019 Information management 29 43 20 5 3 0 0 75
2019 Information technology 31 37 22 6 2 2 0 65
2019 Policy 29 36 25 4 0 5 0 20
2019 Project management 30 38 22 7 3 0 0 35
2019 Other services to the public 39 28 18 7 6 0 3 45
2019 None of the above 36 29 17 12 5 1 0 105

Question 73h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 43 28 20 9 0 0 0 43 57 30
2024 Communications or public affairs 34 26 30 3 7 0 0 34 66 30
2024 Access to information and privacy 31 35 20 10 3 1 0 31 69 120
2024 Library services 37 27 19 6 7 3 1 39 61 140
2024 Administration and operations 33 31 20 4 8 0 3 34 66 65
2024 Human resources 13 43 18 9 14 0 4 13 87 55
2024 Financial management 14 40 13 23 9 0 0 14 86 25
2024 Real property 15 30 38 6 11 0 0 15 85 20
2024 Material management 63 24 6 7 0 0 0 63 37 10
2024 Information management 28 32 16 13 10 0 0 28 72 65
2024 Information technology 31 18 29 10 12 0 0 31 69 50
2024 Policy 5 53 11 10 10 0 10 6 94 20
2024 Project management 32 30 13 15 3 5 3 35 65 30
2024 Other services to the public 21 37 14 13 12 2 2 22 78 50
2024 None of the above 24 23 19 17 14 0 3 25 75 90
2022 Client contact centre 18 41 14 20 6 3 0 40
2022 Communications or public affairs 8 28 29 16 19 0 0 25
2022 Access to information and privacy 40 23 18 10 5 0 2 75
2022 Library services 32 32 20 6 5 0 5 120
2022 Administration and operations 34 28 20 11 0 0 6 40
2022 Human resources 28 29 18 18 5 0 2 45
2022 Financial management 27 18 31 18 6 0 0 15
2022 Real property 10 62 9 19 0 0 0 10
2022 Material management 49 26 12 0 6 0 7 15
2022 Information management 28 26 16 17 10 2 1 65
2022 Information technology 34 35 10 8 13 0 0 60
2022 Policy 9 13 52 14 12 0 0 15
2022 Project management 9 33 25 15 18 0 0 20
2022 Other services to the public 45 21 12 19 3 0 0 30
2022 None of the above 20 32 23 9 16 0 0 60
2020 Client contact centre 31 25 25 7 11 0 0 25
2020 Communications or public affairs 22 36 22 17 0 0 3 35
2020 Access to information and privacy 23 34 24 12 5 2 0 40
2020 Library services 32 36 17 11 2 0 3 125
2020 Administration and operations 39 46 9 2 4 0 0 65
2020 Human resources 19 30 25 7 12 0 7 40
2020 Financial management 15 29 39 17 0 0 0 20
2020 Real property 29 30 12 29 0 0 0 15
2020 Material management 62 15 16 7 0 0 0 15
2020 Information management 21 55 20 2 0 0 2 50
2020 Information technology 15 20 32 26 4 0 2 45
2020 Policy 32 27 31 5 5 0 0 20
2020 Project management 5 35 36 14 10 0 0 20
2020 Other services to the public 35 26 24 7 6 0 2 60
2020 None of the above 23 23 27 16 9 2 0 95
2019 Client contact centre 38 32 15 12 4 0 0 30
2019 Communications or public affairs 23 39 12 24 3 0 0 35
2019 Access to information and privacy 29 24 35 6 4 0 2 45
2019 Library services 33 35 14 8 8 0 3 130
2019 Administration and operations 45 29 12 12 0 0 1 80
2019 Human resources 14 31 27 22 4 2 0 45
2019 Financial management 30 39 15 15 0 0 0 25
2019 Real property 39 18 26 6 12 0 0 15
2019 Material management 52 42 6 0 0 0 0 15
2019 Information management 31 39 20 7 4 0 0 75
2019 Information technology 22 42 22 8 6 0 0 65
2019 Policy 19 43 34 0 0 4 0 20
2019 Project management 19 41 26 9 4 0 0 35
2019 Other services to the public 28 45 16 7 4 0 0 45
2019 None of the above 38 30 22 7 4 0 0 105

Question 73i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 45 35 14 3 3 0 0 45 55 30
2024 Communications or public affairs 25 37 28 7 3 0 0 25 75 30
2024 Access to information and privacy 37 30 18 9 5 0 0 37 63 115
2024 Library services 36 38 14 4 5 3 1 37 63 140
2024 Administration and operations 38 29 21 5 5 0 1 38 62 65
2024 Human resources 18 44 22 8 7 0 0 18 82 55
2024 Financial management 39 29 28 4 0 0 0 39 61 25
2024 Real property 37 40 18 0 6 0 0 37 63 20
2024 Material management 62 31 0 7 0 0 0 62 38 10
2024 Information management 44 32 11 7 6 0 0 44 56 65
2024 Information technology 30 30 22 9 6 0 2 31 69 50
2024 Policy 4 36 24 10 15 0 10 5 95 20
2024 Project management 30 40 13 12 0 3 3 31 69 30
2024 Other services to the public 32 25 18 7 13 2 3 34 66 50
2024 None of the above 25 28 21 12 10 0 4 26 74 90
2022 Client contact centre 25 39 21 7 2 3 3 40
2022 Communications or public affairs 15 24 27 8 27 0 0 25
2022 Access to information and privacy 48 17 17 8 8 0 2 70
2022 Library services 38 33 14 6 4 2 3 120
2022 Administration and operations 41 35 11 2 3 0 9 40
2022 Human resources 46 19 22 11 2 0 0 45
2022 Financial management 23 47 29 0 0 0 0 15
2022 Real property 47 31 23 0 0 0 0 10
2022 Material management 25 42 13 7 6 0 7 15
2022 Information management 43 21 21 4 10 0 0 65
2022 Information technology 40 27 15 17 2 0 0 60
2022 Policy 7 53 12 7 21 0 0 15
2022 Project management 14 23 40 5 18 0 0 20
2022 Other services to the public 45 18 17 10 9 0 0 30
2022 None of the above 32 26 19 4 17 2 0 60
2020 Client contact centre 38 40 14 4 4 0 0 25
2020 Communications or public affairs 33 42 17 8 0 0 0 35
2020 Access to information and privacy 48 28 15 7 0 2 0 40
2020 Library services 35 33 20 10 0 1 1 125
2020 Administration and operations 48 32 12 5 0 0 3 65
2020 Human resources 39 24 27 5 3 0 2 40
2020 Financial management 21 40 27 11 0 0 0 20
2020 Real property 35 25 17 23 0 0 0 15
2020 Material management 69 16 15 0 0 0 0 15
2020 Information management 39 33 24 4 0 0 0 50
2020 Information technology 21 32 21 15 8 0 2 50
2020 Policy 16 48 20 11 5 0 0 20
2020 Project management 33 25 26 5 10 0 0 20
2020 Other services to the public 30 31 21 9 7 0 4 60
2020 None of the above 32 21 22 15 9 1 0 95
2019 Client contact centre 52 27 14 0 3 0 4 35
2019 Communications or public affairs 25 25 23 22 6 0 0 35
2019 Access to information and privacy 35 32 16 9 6 2 0 45
2019 Library services 37 30 15 5 9 0 3 130
2019 Administration and operations 51 22 12 11 2 0 1 80
2019 Human resources 39 40 11 8 2 0 0 45
2019 Financial management 46 16 31 8 0 0 0 25
2019 Real property 39 6 43 12 0 0 0 15
2019 Material management 43 23 23 6 0 5 0 15
2019 Information management 41 35 13 8 4 0 0 75
2019 Information technology 36 35 13 12 3 0 0 65
2019 Policy 38 28 20 14 0 0 0 20
2019 Project management 17 60 15 6 0 0 3 35
2019 Other services to the public 40 37 14 6 0 0 3 45
2019 None of the above 38 36 15 5 5 1 0 105

Question 73j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 27 18 3 3 0 0 49 51 30
2024 Communications or public affairs 52 25 19 3 0 0 0 52 48 30
2024 Access to information and privacy 49 25 15 4 5 0 1 49 51 120
2024 Library services 39 33 11 9 5 1 2 40 60 140
2024 Administration and operations 55 22 9 9 2 0 3 56 44 65
2024 Human resources 47 30 16 3 2 0 2 48 52 55
2024 Financial management 64 28 8 0 0 0 0 64 36 25
2024 Real property 35 38 4 6 11 6 0 38 62 20
2024 Material management 76 10 14 0 0 0 0 76 24 10
2024 Information management 51 26 11 7 6 0 0 51 49 65
2024 Information technology 49 27 8 7 4 0 6 51 49 50
2024 Policy 29 36 10 5 5 5 10 34 66 20
2024 Project management 52 22 15 3 6 0 3 53 47 30
2024 Other services to the public 39 30 6 9 12 2 2 41 59 50
2024 None of the above 34 26 18 11 9 0 2 35 65 90
2022 Client contact centre 47 24 12 6 5 3 3 40
2022 Communications or public affairs 38 24 14 11 12 0 0 25
2022 Access to information and privacy 58 17 17 6 1 0 0 75
2022 Library services 43 30 10 7 7 2 1 120
2022 Administration and operations 64 16 10 4 6 0 0 40
2022 Human resources 49 25 17 7 0 0 2 45
2022 Financial management 56 38 6 0 0 0 0 15
2022 Real property 70 11 19 0 0 0 0 10
2022 Material management 48 32 0 7 6 0 7 15
2022 Information management 47 24 10 8 7 1 2 60
2022 Information technology 53 26 9 8 3 0 0 60
2022 Policy 32 15 32 6 15 0 0 15
2022 Project management 29 43 9 4 14 0 0 20
2022 Other services to the public 56 17 6 9 12 0 0 30
2022 None of the above 39 21 14 6 18 2 0 60
2020 Client contact centre 30 33 18 11 8 0 0 25
2020 Communications or public affairs 50 28 14 6 3 0 0 35
2020 Access to information and privacy 57 14 19 7 0 0 2 40
2020 Library services 44 26 14 7 6 0 2 125
2020 Administration and operations 56 24 6 8 3 0 3 65
2020 Human resources 44 28 16 0 8 0 4 40
2020 Financial management 43 34 17 5 0 0 0 20
2020 Real property 47 25 6 23 0 0 0 15
2020 Material management 77 15 8 0 0 0 0 15
2020 Information management 52 29 7 10 2 0 0 50
2020 Information technology 37 30 21 4 6 0 2 50
2020 Policy 43 27 31 0 0 0 0 20
2020 Project management 47 26 17 5 5 0 0 20
2020 Other services to the public 45 16 15 7 12 2 4 60
2020 None of the above 37 29 15 9 7 1 1 95
2019 Client contact centre 46 29 18 0 3 0 4 35
2019 Communications or public affairs 41 35 13 3 8 0 0 35
2019 Access to information and privacy 44 30 7 13 2 0 4 45
2019 Library services 49 23 11 6 8 1 2 130
2019 Administration and operations 57 20 12 7 3 0 1 80
2019 Human resources 59 26 6 6 0 2 0 45
2019 Financial management 65 16 15 4 0 0 0 25
2019 Real property 39 29 12 20 0 0 0 15
2019 Material management 48 23 6 8 8 8 0 15
2019 Information management 52 31 10 2 3 0 1 75
2019 Information technology 49 27 11 8 5 0 0 65
2019 Policy 67 19 10 0 5 0 0 20
2019 Project management 53 25 9 6 7 0 0 35
2019 Other services to the public 54 24 4 4 11 0 3 45
2019 None of the above 50 25 7 10 4 3 0 100

Question 73k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 32 16 0 2 0 0 50 50 30
2024 Communications or public affairs 66 21 4 10 0 0 0 66 34 30
2024 Access to information and privacy 52 26 12 6 2 1 1 53 47 120
2024 Library services 47 37 8 4 3 2 0 48 52 140
2024 Administration and operations 51 24 10 8 2 1 4 54 46 65
2024 Human resources 49 25 19 3 2 0 2 50 50 55
2024 Financial management 56 35 5 0 4 0 0 56 44 25
2024 Real property 46 14 21 0 13 6 0 49 51 20
2024 Material management 56 24 13 7 0 0 0 56 44 10
2024 Information management 58 21 13 3 4 0 0 58 42 65
2024 Information technology 73 16 4 6 0 0 2 74 26 50
2024 Policy 47 33 0 5 5 0 10 53 47 20
2024 Project management 60 31 6 0 0 0 3 62 38 30
2024 Other services to the public 34 43 12 0 8 0 3 35 65 50
2024 None of the above 50 24 11 4 10 0 1 51 49 90
2022 Client contact centre 22 40 18 9 5 3 3 40
2022 Communications or public affairs 39 17 32 4 8 0 0 25
2022 Access to information and privacy 53 25 13 4 4 1 1 70
2022 Library services 39 23 21 8 7 0 2 120
2022 Administration and operations 53 23 14 6 3 0 2 40
2022 Human resources 43 37 15 4 0 0 0 45
2022 Financial management 51 25 17 7 0 0 0 15
2022 Real property 55 27 18 0 0 0 0 10
2022 Material management 62 13 13 5 7 0 0 15
2022 Information management 46 24 13 5 10 0 2 65
2022 Information technology 64 21 5 4 7 0 0 60
2022 Policy 39 32 21 7 0 0 0 15
2022 Project management 59 18 5 9 9 0 0 20
2022 Other services to the public 55 24 6 6 9 0 0 30
2022 None of the above 39 19 19 11 11 0 2 60
2020 Client contact centre 40 45 7 3 4 0 0 25
2020 Communications or public affairs 17 20 41 14 8 0 0 35
2020 Access to information and privacy 32 21 27 12 8 0 0 40
2020 Library services 25 27 24 17 6 0 1 125
2020 Administration and operations 45 20 24 8 3 0 0 65
2020 Human resources 27 33 21 7 10 0 2 40
2020 Financial management 22 17 49 12 0 0 0 20
2020 Real property 24 18 28 24 6 0 0 15
2020 Material management 31 31 38 0 0 0 0 15
2020 Information management 25 37 18 11 9 0 0 50
2020 Information technology 36 35 17 4 6 0 2 50
2020 Policy 16 31 43 11 0 0 0 20
2020 Project management 14 44 21 16 5 0 0 20
2020 Other services to the public 29 27 15 20 9 0 0 60
2020 None of the above 20 19 24 21 16 0 1 95

Question 73l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 25 21 9 0 4 0 43 57 30
2024 Communications or public affairs 55 25 16 3 0 0 0 55 45 30
2024 Access to information and privacy 48 28 18 4 2 0 0 48 52 120
2024 Library services 50 27 14 2 4 2 0 51 49 140
2024 Administration and operations 48 34 10 2 5 0 2 49 51 65
2024 Human resources 18 40 22 9 12 0 0 18 82 55
2024 Financial management 19 33 12 20 16 0 0 19 81 25
2024 Real property 43 36 11 5 0 0 6 45 55 20
2024 Material management 78 6 16 0 0 0 0 78 22 10
2024 Information management 41 27 19 3 8 1 0 42 58 65
2024 Information technology 38 39 12 7 2 0 2 39 61 50
2024 Policy 36 37 11 5 0 0 10 40 60 20
2024 Project management 43 33 15 6 0 0 3 44 56 30
2024 Other services to the public 33 36 10 8 10 0 3 34 66 50
2024 None of the above 31 24 23 6 12 0 5 32 68 90
2022 Client contact centre 25 41 14 12 5 3 0 40
2022 Communications or public affairs 39 30 17 4 8 0 4 25
2022 Access to information and privacy 43 34 10 9 2 1 1 75
2022 Library services 37 33 20 4 3 1 3 120
2022 Administration and operations 44 22 16 10 2 0 5 40
2022 Human resources 23 42 24 4 7 0 0 45
2022 Financial management 16 42 17 25 0 0 0 15
2022 Real property 54 19 17 0 11 0 0 10
2022 Material management 43 24 26 0 0 0 7 15
2022 Information management 45 25 17 7 3 0 1 65
2022 Information technology 44 40 10 2 3 0 0 60
2022 Policy 31 41 28 0 0 0 0 15
2022 Project management 19 38 14 20 9 0 0 20
2022 Other services to the public 52 32 16 0 0 0 0 30
2022 None of the above 38 26 26 5 3 2 0 60
2020 Client contact centre 27 32 19 15 7 0 0 25
2020 Communications or public affairs 28 25 25 17 6 0 0 35
2020 Access to information and privacy 38 26 29 2 3 0 2 40
2020 Library services 28 34 25 12 1 0 1 125
2020 Administration and operations 47 29 18 0 4 2 0 65
2020 Human resources 12 43 22 13 8 0 2 40
2020 Financial management 15 40 29 16 0 0 0 20
2020 Real property 38 24 31 6 0 0 0 15
2020 Material management 58 26 0 17 0 0 0 10
2020 Information management 27 53 10 8 2 0 0 50
2020 Information technology 27 37 21 8 4 0 2 50
2020 Policy 27 37 31 5 0 0 0 20
2020 Project management 44 19 32 5 0 0 0 20
2020 Other services to the public 32 32 19 9 4 2 2 55
2020 None of the above 31 24 23 15 6 0 1 95
2019 Client contact centre 26 40 12 9 10 0 3 30
2019 Communications or public affairs 38 32 24 3 3 0 0 35
2019 Access to information and privacy 36 31 16 17 0 0 0 45
2019 Library services 35 31 21 9 4 0 2 130
2019 Administration and operations 36 42 12 6 4 0 0 80
2019 Human resources 33 18 26 14 7 0 2 45
2019 Financial management 42 31 16 12 0 0 0 25
2019 Real property 41 41 12 0 6 0 0 15
2019 Material management 66 21 8 6 0 0 0 15
2019 Information management 40 31 13 13 1 0 1 75
2019 Information technology 38 39 17 6 0 0 0 65
2019 Policy 44 28 24 4 0 0 0 20
2019 Project management 38 44 18 0 0 0 0 35
2019 Other services to the public 43 27 15 11 2 0 3 45
2019 None of the above 38 35 20 3 3 0 1 105

Question 73m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 22 18 6 6 0 0 48 52 30
2024 Communications or public affairs 18 16 21 19 18 0 7 20 80 30
2024 Access to information and privacy 46 21 18 6 7 2 1 47 53 120
2024 Library services 51 24 11 3 9 1 1 52 48 140
2024 Administration and operations 39 15 17 16 7 1 5 42 58 65
2024 Human resources 28 27 12 13 12 0 7 30 70 55
2024 Financial management 44 24 12 0 21 0 0 44 56 25
2024 Real property 46 25 10 11 7 0 0 46 54 20
2024 Material management 56 14 13 10 6 0 0 56 44 10
2024 Information management 42 17 25 7 10 0 0 42 58 65
2024 Information technology 37 8 15 15 20 0 5 39 61 50
2024 Policy 20 5 19 21 15 0 20 25 75 20
2024 Project management 62 12 11 6 6 0 3 64 36 30
2024 Other services to the public 45 27 17 2 9 0 0 45 55 50
2024 None of the above 39 20 20 9 10 0 3 40 60 90
2022 Client contact centre 46 34 8 5 4 3 0 40
2022 Communications or public affairs 53 18 4 7 8 0 9 25
2022 Access to information and privacy 64 18 10 4 2 0 2 75
2022 Library services 51 25 12 7 3 1 1 120
2022 Administration and operations 58 19 5 6 5 0 7 40
2022 Human resources 72 21 2 2 0 0 2 45
2022 Financial management 57 32 0 6 6 0 0 15
2022 Real property 82 8 10 0 0 0 0 10
2022 Material management 43 6 33 11 7 0 0 15
2022 Information management 60 13 14 4 6 2 0 65
2022 Information technology 79 8 6 0 2 0 5 60
2022 Policy 65 21 7 0 0 0 6 15
2022 Project management 53 19 5 14 5 5 0 20
2022 Other services to the public 68 3 13 9 3 0 4 30
2022 None of the above 45 26 10 5 10 1 3 60
2020 Client contact centre 52 37 7 4 0 0 0 25
2020 Communications or public affairs 44 25 14 14 3 0 0 35
2020 Access to information and privacy 34 35 18 7 2 0 4 40
2020 Library services 37 33 17 8 3 0 1 125
2020 Administration and operations 60 19 11 7 2 0 1 65
2020 Human resources 54 24 8 5 7 0 2 40
2020 Financial management 43 40 12 6 0 0 0 20
2020 Real property 58 24 12 0 6 0 0 15
2020 Material management 46 23 31 0 0 0 0 15
2020 Information management 43 34 14 2 7 0 0 50
2020 Information technology 46 22 25 0 0 0 7 45
2020 Policy 43 25 5 21 5 0 0 20
2020 Project management 44 21 25 10 0 0 0 20
2020 Other services to the public 42 29 13 12 4 0 0 55
2020 None of the above 40 18 21 14 4 0 1 95
2019 Client contact centre 68 25 4 4 0 0 0 30
2019 Communications or public affairs 66 20 14 0 0 0 0 35
2019 Access to information and privacy 57 20 12 5 4 0 2 45
2019 Library services 52 29 13 2 3 0 1 130
2019 Administration and operations 69 13 12 6 0 0 0 80
2019 Human resources 69 20 9 0 0 0 2 45
2019 Financial management 65 31 0 4 0 0 0 25
2019 Real property 57 37 0 0 6 0 0 15
2019 Material management 60 29 12 0 0 0 0 15
2019 Information management 57 27 9 5 0 0 1 75
2019 Information technology 66 22 6 2 2 0 3 65
2019 Policy 61 34 5 0 0 0 0 20
2019 Project management 65 19 4 13 0 0 0 35
2019 Other services to the public 53 31 7 0 6 0 2 45
2019 None of the above 48 32 12 4 3 0 1 105

Question 73n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 22 13 8 3 0 0 54 46 30
2024 Communications or public affairs 39 27 27 3 4 0 0 39 61 30
2024 Access to information and privacy 56 33 9 2 1 0 0 56 44 115
2024 Library services 42 37 10 6 2 2 1 43 57 140
2024 Administration and operations 49 25 18 7 0 0 1 50 50 65
2024 Human resources 50 35 6 7 0 2 0 51 49 55
2024 Financial management 55 24 12 4 4 0 0 55 45 25
2024 Real property 49 34 12 5 0 0 0 49 51 20
2024 Material management 51 36 7 0 6 0 0 51 49 10
2024 Information management 39 32 19 7 2 0 0 39 61 65
2024 Information technology 58 19 14 6 2 0 2 59 41 50
2024 Policy 41 42 6 6 6 0 0 41 59 15
2024 Project management 50 35 14 0 0 0 0 50 50 30
2024 Other services to the public 40 25 17 11 4 2 2 41 59 50
2024 None of the above 33 34 17 8 6 1 1 33 67 90
2022 Client contact centre 30 46 7 10 5 3 0 40
2022 Communications or public affairs 40 39 8 4 9 0 0 25
2022 Access to information and privacy 51 36 12 0 0 0 1 75
2022 Library services 38 35 18 6 3 0 0 120
2022 Administration and operations 59 28 5 3 6 0 0 40
2022 Human resources 46 36 16 2 0 0 0 45
2022 Financial management 50 45 0 0 0 0 6 15
2022 Real property 38 28 19 15 0 0 0 10
2022 Material management 41 39 7 0 6 0 7 15
2022 Information management 44 29 20 4 2 0 0 65
2022 Information technology 68 22 8 0 0 0 1 60
2022 Policy 35 59 6 0 0 0 0 15
2022 Project management 39 48 9 5 0 0 0 20
2022 Other services to the public 46 25 20 4 6 0 0 30
2022 None of the above 44 24 14 5 12 0 1 60
2020 Client contact centre 33 48 8 7 4 0 0 25
2020 Communications or public affairs 20 33 25 14 8 0 0 35
2020 Access to information and privacy 18 38 22 14 5 0 2 40
2020 Library services 24 52 12 8 4 0 1 125
2020 Administration and operations 35 38 17 9 1 0 0 65
2020 Human resources 38 32 17 10 0 0 2 40
2020 Financial management 26 62 12 0 0 0 0 20
2020 Real property 41 47 7 0 6 0 0 15
2020 Material management 38 31 31 0 0 0 0 15
2020 Information management 37 34 16 8 6 0 0 50
2020 Information technology 49 17 24 6 2 0 2 45
2020 Policy 0 47 27 16 11 0 0 20
2020 Project management 29 20 40 11 0 0 0 20
2020 Other services to the public 24 27 35 14 0 0 0 60
2020 None of the above 23 35 26 8 8 0 0 95

Question 73o. Overall, to what extent do the following factors cause you work-related stress? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 68 9 6 6 0 0 11 77 23 30
2024 Communications or public affairs 79 8 3 0 3 0 7 86 14 30
2024 Access to information and privacy 80 10 2 0 1 2 6 87 13 115
2024 Library services 68 11 4 2 0 2 13 80 20 140
2024 Administration and operations 70 9 6 1 0 3 11 81 19 65
2024 Human resources 57 25 6 0 0 0 12 65 35 50
2024 Financial management 75 16 9 0 0 0 0 75 25 25
2024 Real property 74 8 11 0 0 0 6 79 21 20
2024 Material management 90 10 0 0 0 0 0 90 10 10
2024 Information management 71 7 5 0 6 1 9 79 21 65
2024 Information technology 83 11 2 0 2 0 3 86 14 50
2024 Policy 44 9 17 0 5 0 25 59 41 20
2024 Project management 89 8 0 0 0 0 3 91 9 30
2024 Other services to the public 52 10 4 0 2 2 30 76 24 50
2024 None of the above 62 12 4 1 3 0 18 76 24 90

Question 73p. Overall, to what extent do the following factors cause you work-related stress? Accommodation issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 71 9 3 6 0 0 11 80 20 30
2024 Communications or public affairs 65 12 6 4 9 0 4 67 33 30
2024 Access to information and privacy 72 12 4 2 3 1 7 78 22 115
2024 Library services 64 12 4 2 3 2 13 75 25 140
2024 Administration and operations 70 11 4 1 0 3 10 80 20 65
2024 Human resources 58 21 7 0 3 0 10 65 35 50
2024 Financial management 79 4 4 9 4 0 0 79 21 25
2024 Real property 71 4 6 6 7 0 6 76 24 20
2024 Material management 84 10 0 6 0 0 0 84 16 10
2024 Information management 63 10 8 4 6 1 7 69 31 65
2024 Information technology 64 16 4 2 10 0 5 67 33 50
2024 Policy 25 13 32 9 0 0 21 31 69 20
2024 Project management 77 3 8 6 6 0 0 77 23 30
2024 Other services to the public 43 20 7 3 6 0 22 55 45 50
2024 None of the above 58 9 10 3 7 0 13 67 33 90

Question 73q. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 80 6 6 0 0 0 9 88 12 30
2024 Communications or public affairs 85 9 0 0 3 0 4 88 12 30
2024 Access to information and privacy 83 9 3 1 1 1 2 85 15 115
2024 Library services 76 10 3 0 2 1 7 83 17 140
2024 Administration and operations 88 1 3 1 2 0 4 92 8 65
2024 Human resources 73 19 3 0 0 0 5 77 23 50
2024 Financial management 83 13 4 0 0 0 0 83 17 25
2024 Real property 77 11 0 0 6 6 0 82 18 20
2024 Material management 100 0 0 0 0 0 0 100 0 10
2024 Information management 71 13 7 2 3 0 4 74 26 65
2024 Information technology 88 7 2 2 0 0 2 89 11 50
2024 Policy 75 5 5 0 5 0 10 83 17 20
2024 Project management 80 12 9 0 0 0 0 80 20 30
2024 Other services to the public 55 14 2 3 2 0 23 72 28 50
2024 None of the above 68 11 9 3 3 0 7 72 28 90
2022 Client contact centre 66 15 2 0 7 5 4 40
2022 Communications or public affairs 66 11 11 8 4 0 0 25
2022 Access to information and privacy 79 10 0 2 1 1 6 70
2022 Library services 71 9 5 3 4 3 5 120
2022 Administration and operations 85 7 2 0 0 0 6 40
2022 Human resources 80 2 9 2 0 0 6 45
2022 Financial management 89 0 0 0 6 0 6 15
2022 Real property 100 0 0 0 0 0 0 10
2022 Material management 56 37 0 0 0 0 8 15
2022 Information management 72 9 11 0 1 0 7 65
2022 Information technology 88 1 3 2 3 0 3 60
2022 Policy 66 21 7 0 0 0 6 15
2022 Project management 91 5 0 0 4 0 0 20
2022 Other services to the public 80 6 0 3 4 3 4 30
2022 None of the above 73 14 5 0 1 3 3 60
2020 Client contact centre 85 4 0 0 4 0 8 25
2020 Communications or public affairs 83 11 3 0 0 0 3 35
2020 Access to information and privacy 81 10 0 2 2 0 5 40
2020 Library services 77 11 4 1 1 0 6 125
2020 Administration and operations 80 9 5 2 0 0 5 65
2020 Human resources 82 5 4 0 0 0 9 40
2020 Financial management 82 18 0 0 0 0 0 15
2020 Real property 82 12 0 0 0 0 6 15
2020 Material management 84 0 16 0 0 0 0 15
2020 Information management 79 13 3 2 4 0 0 50
2020 Information technology 81 8 4 0 0 0 6 50
2020 Policy 94 0 0 0 0 0 6 20
2020 Project management 85 5 0 5 5 0 0 20
2020 Other services to the public 89 5 1 2 0 0 2 60
2020 None of the above 73 7 5 4 7 0 3 95
2019 Client contact centre 84 13 3 0 0 0 0 30
2019 Communications or public affairs 87 11 0 0 3 0 0 35
2019 Access to information and privacy 67 6 10 2 8 0 7 45
2019 Library services 80 8 6 1 3 1 2 130
2019 Administration and operations 79 11 6 0 1 0 3 80
2019 Human resources 82 7 0 2 4 0 4 45
2019 Financial management 88 8 4 0 0 0 0 25
2019 Real property 73 6 8 8 6 0 0 15
2019 Material management 56 7 15 0 0 21 0 15
2019 Information management 71 13 4 8 1 0 3 75
2019 Information technology 86 8 0 3 2 0 2 65
2019 Policy 85 9 0 0 5 0 0 20
2019 Project management 94 3 3 0 0 0 0 35
2019 Other services to the public 81 6 6 0 4 0 2 45
2019 None of the above 77 13 4 3 3 0 1 105

Question 73r. Overall, to what extent do the following factors cause you work-related stress? Issues with my co-worker(s)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 58 24 8 3 2 3 0 60 40 30
2024 Communications or public affairs 68 22 6 4 0 0 0 68 32 30
2024 Access to information and privacy 70 18 6 2 2 0 1 71 29 115
2024 Library services 65 23 8 1 1 2 0 67 33 140
2024 Administration and operations 77 15 3 3 0 0 1 78 22 65
2024 Human resources 56 26 10 5 2 0 2 57 43 50
2024 Financial management 80 16 0 4 0 0 0 80 20 25
2024 Real property 79 9 6 0 0 6 0 84 16 20
2024 Material management 62 23 15 0 0 0 0 62 38 10
2024 Information management 68 19 9 2 0 0 2 69 31 65
2024 Information technology 83 12 1 2 2 0 0 83 17 50
2024 Policy 57 9 18 5 0 0 10 64 36 20
2024 Project management 66 31 3 0 0 0 0 66 34 30
2024 Other services to the public 41 31 14 0 4 0 11 46 54 50
2024 None of the above 51 26 7 6 7 1 2 53 47 90
2022 Client contact centre 46 22 15 6 5 3 3 40
2022 Communications or public affairs 56 19 15 0 11 0 0 25
2022 Access to information and privacy 81 7 4 0 3 0 5 70
2022 Library services 59 27 7 2 2 2 2 115
2022 Administration and operations 70 18 5 0 0 0 6 40
2022 Human resources 80 9 10 0 0 0 2 45
2022 Financial management 88 6 0 6 0 0 0 15
2022 Real property 72 20 8 0 0 0 0 10
2022 Material management 52 28 6 0 7 0 7 15
2022 Information management 54 23 10 4 4 0 5 65
2022 Information technology 77 15 6 0 3 0 0 60
2022 Policy 72 28 0 0 0 0 0 15
2022 Project management 65 22 13 0 0 0 0 20
2022 Other services to the public 69 19 0 5 4 0 3 30
2022 None of the above 68 15 9 2 3 0 3 60
2020 Client contact centre 67 15 11 0 4 0 4 25
2020 Communications or public affairs 61 30 8 0 0 0 0 35
2020 Access to information and privacy 68 19 3 2 5 0 2 40
2020 Library services 61 24 6 5 1 1 3 125
2020 Administration and operations 74 13 9 0 0 0 5 65
2020 Human resources 66 20 4 3 0 0 7 40
2020 Financial management 84 16 0 0 0 0 0 20
2020 Real property 59 18 11 0 6 0 6 15
2020 Material management 68 24 8 0 0 0 0 15
2020 Information management 68 22 8 2 0 0 0 50
2020 Information technology 70 17 4 4 0 0 4 45
2020 Policy 72 28 0 0 0 0 0 20
2020 Project management 49 24 11 11 5 0 0 20
2020 Other services to the public 64 28 3 3 0 0 2 60
2020 None of the above 56 24 4 6 6 2 1 95
2019 Client contact centre 50 25 25 0 0 0 0 30
2019 Communications or public affairs 64 16 11 0 8 0 0 35
2019 Access to information and privacy 48 31 12 7 0 0 2 45
2019 Library services 49 31 11 4 4 1 1 130
2019 Administration and operations 59 23 7 5 2 0 4 80
2019 Human resources 65 15 11 2 2 0 4 45
2019 Financial management 76 16 8 0 0 0 0 25
2019 Real property 41 37 14 0 8 0 0 15
2019 Material management 56 23 21 0 0 0 0 15
2019 Information management 44 31 19 4 1 0 0 75
2019 Information technology 59 23 8 8 2 0 2 65
2019 Policy 71 23 0 5 0 0 0 20
2019 Project management 54 40 6 0 0 0 0 35
2019 Other services to the public 55 25 11 7 2 0 0 45
2019 None of the above 46 38 11 2 3 0 0 105

Question 73s. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) with authority over me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 68 11 13 0 5 0 3 70 30 30
2024 Communications or public affairs 71 19 3 4 3 0 0 71 29 30
2024 Access to information and privacy 68 15 10 1 4 1 1 70 30 115
2024 Library services 65 23 7 1 1 2 1 67 33 140
2024 Administration and operations 77 12 3 1 4 1 1 79 21 65
2024 Human resources 64 18 8 6 0 0 5 67 33 50
2024 Financial management 72 20 0 0 8 0 0 72 28 25
2024 Real property 80 14 0 0 6 0 0 80 20 20
2024 Material management 69 17 13 0 0 0 0 69 31 10
2024 Information management 70 12 7 3 7 0 1 71 29 65
2024 Information technology 72 17 8 3 0 0 0 72 28 50
2024 Policy 57 5 12 0 15 0 10 64 36 20
2024 Project management 74 17 6 3 0 0 0 74 26 30
2024 Other services to the public 50 20 4 11 4 0 11 56 44 50
2024 None of the above 60 15 9 4 6 1 4 64 36 90
2022 Client contact centre 54 23 8 2 5 3 4 40
2022 Communications or public affairs 55 11 15 11 8 0 0 25
2022 Access to information and privacy 75 12 5 3 0 0 5 75
2022 Library services 63 18 7 1 5 4 2 120
2022 Administration and operations 74 18 2 0 0 0 6 40
2022 Human resources 72 15 7 2 0 0 4 45
2022 Financial management 76 19 0 0 0 0 6 15
2022 Real property 81 11 8 0 0 0 0 10
2022 Material management 52 21 7 6 7 0 7 15
2022 Information management 63 14 11 5 6 0 1 65
2022 Information technology 83 8 6 1 1 0 0 60
2022 Policy 48 21 25 7 0 0 0 15
2022 Project management 62 13 16 5 4 0 0 20
2022 Other services to the public 73 18 0 2 7 0 0 30
2022 None of the above 62 12 11 4 7 0 3 60
2020 Client contact centre 73 16 4 4 0 0 4 25
2020 Communications or public affairs 81 14 3 3 0 0 0 35
2020 Access to information and privacy 73 12 10 2 0 0 2 40
2020 Library services 66 19 8 3 1 0 3 125
2020 Administration and operations 79 9 5 1 0 0 6 65
2020 Human resources 60 20 5 8 3 0 4 40
2020 Financial management 83 17 0 0 0 0 0 20
2020 Real property 41 36 10 0 7 0 6 15
2020 Material management 84 8 8 0 0 0 0 15
2020 Information management 70 18 8 2 2 0 0 50
2020 Information technology 65 17 4 4 4 0 4 45
2020 Policy 73 21 5 0 0 0 0 20
2020 Project management 63 21 11 5 0 0 0 20
2020 Other services to the public 75 12 3 5 2 0 2 60
2020 None of the above 63 12 7 8 7 1 1 95
2019 Client contact centre 64 19 10 4 0 0 4 30
2019 Communications or public affairs 64 17 13 5 0 0 0 35
2019 Access to information and privacy 51 30 10 0 5 2 2 45
2019 Library services 60 23 5 5 7 1 0 130
2019 Administration and operations 75 10 5 4 2 0 4 80
2019 Human resources 66 11 12 6 0 0 4 45
2019 Financial management 77 19 0 0 4 0 0 25
2019 Real property 53 31 8 0 8 0 0 15
2019 Material management 71 8 6 8 8 0 0 15
2019 Information management 76 10 5 7 0 0 1 75
2019 Information technology 68 22 6 2 2 2 0 65
2019 Policy 76 9 10 5 0 0 0 20
2019 Project management 73 12 11 3 0 0 0 35
2019 Other services to the public 76 11 2 7 4 0 0 45
2019 None of the above 67 17 7 4 5 0 0 105

Question 73t. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) working for me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 63 6 6 0 3 0 22 81 19 30
2024 Communications or public affairs 52 14 0 0 4 0 31 75 25 30
2024 Access to information and privacy 60 14 4 1 1 0 20 75 25 115
2024 Library services 55 9 3 1 0 2 30 81 19 140
2024 Administration and operations 73 4 3 2 0 0 19 90 10 65
2024 Human resources 39 17 7 7 0 0 30 56 44 50
2024 Financial management 52 19 4 4 0 0 20 66 34 25
2024 Real property 64 10 6 0 0 0 20 81 19 20
2024 Material management 73 0 0 0 0 0 27 100 0 10
2024 Information management 62 6 4 3 1 0 24 81 19 65
2024 Information technology 73 11 5 0 2 0 9 80 20 50
2024 Policy 60 5 0 0 5 0 30 86 14 20
2024 Project management 62 6 6 3 0 0 23 80 20 30
2024 Other services to the public 55 7 0 2 0 2 34 86 14 50
2024 None of the above 59 9 3 1 4 0 23 77 23 90
2022 Client contact centre 51 15 0 2 5 3 24 40
2022 Communications or public affairs 51 11 4 0 8 0 26 25
2022 Access to information and privacy 71 3 4 0 0 0 22 75
2022 Library services 49 7 3 0 1 1 39 120
2022 Administration and operations 66 13 4 0 0 0 17 40
2022 Human resources 61 9 0 2 2 0 26 45
2022 Financial management 63 24 6 0 0 0 7 15
2022 Real property 92 0 8 0 0 0 0 10
2022 Material management 73 6 0 0 0 0 21 15
2022 Information management 64 7 6 3 3 0 17 65
2022 Information technology 68 11 3 1 1 0 15 60
2022 Policy 70 15 6 0 0 0 9 15
2022 Project management 54 23 9 0 0 0 14 20
2022 Other services to the public 64 11 0 0 0 0 24 30
2022 None of the above 58 9 0 0 1 0 32 60
2020 Client contact centre 45 11 15 0 4 0 26 25
2020 Communications or public affairs 56 19 3 6 0 0 17 35
2020 Access to information and privacy 75 2 5 2 2 2 10 40
2020 Library services 54 9 2 4 0 0 30 125
2020 Administration and operations 65 2 5 0 0 0 28 65
2020 Human resources 61 15 3 0 3 0 19 40
2020 Financial management 79 16 0 0 0 0 5 20
2020 Real property 66 0 5 0 0 0 30 15
2020 Material management 69 0 8 0 0 0 23 15
2020 Information management 64 10 6 4 0 0 16 50
2020 Information technology 68 10 0 4 0 0 17 50
2020 Policy 79 21 0 0 0 0 0 20
2020 Project management 53 5 0 6 0 0 36 20
2020 Other services to the public 68 4 0 0 0 0 27 60
2020 None of the above 54 12 3 2 1 0 28 95
2019 Client contact centre 58 10 3 0 0 0 29 30
2019 Communications or public affairs 53 8 11 3 3 0 23 35
2019 Access to information and privacy 53 6 8 0 2 0 31 45
2019 Library services 47 11 3 1 1 0 38 130
2019 Administration and operations 61 11 5 1 1 0 20 80
2019 Human resources 68 8 0 2 2 0 20 45
2019 Financial management 64 20 0 4 0 0 12 25
2019 Real property 74 6 8 0 0 0 12 15
2019 Material management 84 16 0 0 0 0 0 15
2019 Information management 60 10 2 4 0 0 24 75
2019 Information technology 60 15 5 2 2 0 17 65
2019 Policy 72 8 0 0 0 0 19 20
2019 Project management 65 13 3 0 0 0 19 35
2019 Other services to the public 66 4 0 4 0 0 26 45
2019 None of the above 64 7 2 1 2 0 24 100

Question 73u. Overall, to what extent do the following factors cause you work-related stress? Issues with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 28 12 3 0 0 3 56 44 30
2024 Communications or public affairs 77 20 0 0 0 0 3 80 20 30
2024 Access to information and privacy 72 16 6 1 1 0 5 76 24 115
2024 Library services 57 26 4 2 1 3 6 63 37 140
2024 Administration and operations 93 3 0 0 0 0 4 97 3 65
2024 Human resources 67 24 2 0 0 0 7 72 28 50
2024 Financial management 79 4 8 0 0 0 9 87 13 25
2024 Real property 86 9 0 5 0 0 0 86 14 20
2024 Material management 71 0 29 0 0 0 0 71 29 10
2024 Information management 73 18 3 1 2 0 3 76 24 65
2024 Information technology 87 8 5 0 0 0 0 87 13 50
2024 Policy 75 4 0 5 0 0 16 89 11 20
2024 Project management 77 14 3 0 3 0 3 79 21 30
2024 Other services to the public 60 27 4 2 2 0 6 64 36 50
2024 None of the above 59 13 12 2 4 1 8 65 35 90
2022 Client contact centre 52 20 7 0 8 3 11 40
2022 Communications or public affairs 70 11 11 0 8 0 0 25
2022 Access to information and privacy 71 17 5 1 1 0 5 75
2022 Library services 62 19 4 4 0 3 8 120
2022 Administration and operations 79 9 0 3 0 0 8 40
2022 Human resources 80 9 4 0 0 0 7 45
2022 Financial management 83 12 0 0 0 0 6 15
2022 Real property 74 18 8 0 0 0 0 10
2022 Material management 67 19 0 0 0 0 14 15
2022 Information management 64 11 19 0 0 0 6 65
2022 Information technology 81 6 5 0 1 0 6 60
2022 Policy 79 15 6 0 0 0 0 15
2022 Project management 77 18 4 0 0 0 0 20
2022 Other services to the public 78 15 0 3 0 0 4 30
2022 None of the above 66 18 9 0 3 0 4 60
2020 Client contact centre 45 25 16 4 7 0 3 25
2020 Communications or public affairs 69 25 0 3 0 0 3 35
2020 Access to information and privacy 52 31 5 5 7 0 0 40
2020 Library services 58 24 7 1 1 0 9 125
2020 Administration and operations 66 20 5 0 3 2 5 65
2020 Human resources 83 3 8 0 0 0 7 40
2020 Financial management 83 17 0 0 0 0 0 20
2020 Real property 57 25 6 7 0 0 6 15
2020 Material management 77 8 8 0 0 0 7 15
2020 Information management 72 18 6 2 0 0 2 50
2020 Information technology 72 17 6 0 0 0 4 50
2020 Policy 89 5 5 0 0 0 0 20
2020 Project management 95 5 0 0 0 0 0 20
2020 Other services to the public 63 18 14 0 3 0 2 60
2020 None of the above 68 14 11 2 0 1 4 95
2019 Client contact centre 58 16 13 6 4 0 3 30
2019 Communications or public affairs 78 9 8 0 0 3 3 35
2019 Access to information and privacy 58 22 11 5 2 0 2 45
2019 Library services 55 25 8 1 1 1 9 130
2019 Administration and operations 75 10 7 0 0 0 8 80
2019 Human resources 85 11 0 0 0 0 4 45
2019 Financial management 73 16 8 0 0 0 4 25
2019 Real property 61 20 14 0 6 0 0 15
2019 Material management 79 21 0 0 0 0 0 15
2019 Information management 64 24 6 0 1 0 4 75
2019 Information technology 75 12 3 2 2 0 6 65
2019 Policy 76 15 0 0 0 0 10 20
2019 Project management 81 10 3 0 0 0 7 35
2019 Other services to the public 50 30 12 0 2 0 5 45
2019 None of the above 69 15 11 2 1 0 3 105

Question 73v. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 7 6 3 9 0 5 73 27 30
2024 Communications or public affairs 77 10 4 0 6 0 4 80 20 30
2024 Access to information and privacy 39 14 11 11 23 1 1 40 60 115
2024 Library services 37 28 10 4 15 3 3 39 61 140
2024 Administration and operations 66 21 7 0 3 0 3 67 33 65
2024 Human resources 75 15 6 2 0 0 2 77 23 50
2024 Financial management 75 16 0 5 0 5 0 78 22 25
2024 Real property 70 11 13 0 0 6 0 74 26 20
2024 Material management 47 20 8 7 17 0 0 47 53 10
2024 Information management 54 23 9 2 9 0 3 55 45 65
2024 Information technology 69 14 4 9 2 2 0 71 29 50
2024 Policy 25 17 26 5 16 0 10 27 73 20
2024 Project management 52 21 5 13 6 3 0 54 46 30
2024 Other services to the public 31 25 13 18 4 0 9 34 66 50
2024 None of the above 47 17 10 3 13 1 9 52 48 90
2022 Client contact centre 49 13 21 2 5 3 7 40
2022 Communications or public affairs 64 19 6 4 8 0 0 25
2022 Access to information and privacy 69 13 7 4 3 0 5 75
2022 Library services 52 19 10 5 3 2 9 120
2022 Administration and operations 74 7 9 0 3 0 7 40
2022 Human resources 76 10 0 5 2 0 6 45
2022 Financial management 87 0 7 0 0 0 6 15
2022 Real property 100 0 0 0 0 0 0 10
2022 Material management 52 22 7 6 7 0 7 15
2022 Information management 56 23 5 5 5 0 6 65
2022 Information technology 81 12 6 0 1 0 0 60
2022 Policy 57 38 0 0 6 0 0 15
2022 Project management 68 18 4 0 9 0 0 20
2022 Other services to the public 66 6 12 9 3 0 4 30
2022 None of the above 55 15 9 4 7 2 8 60
2020 Client contact centre 55 7 15 11 12 0 0 25
2020 Communications or public affairs 72 17 3 3 3 0 3 35
2020 Access to information and privacy 34 22 17 5 20 0 2 40
2020 Library services 45 28 11 4 11 0 2 125
2020 Administration and operations 55 17 11 8 7 0 3 65
2020 Human resources 73 7 11 2 3 0 5 40
2020 Financial management 89 11 0 0 0 0 0 20
2020 Real property 64 18 6 6 0 0 6 15
2020 Material management 49 26 0 8 17 0 0 10
2020 Information management 49 24 12 8 6 0 2 50
2020 Information technology 70 17 6 2 0 0 4 50
2020 Policy 31 37 11 11 5 0 5 20
2020 Project management 38 15 20 15 10 0 0 20
2020 Other services to the public 33 33 16 7 9 0 2 60
2020 None of the above 37 27 13 8 13 0 2 95
2019 Client contact centre 72 3 3 7 3 0 12 30
2019 Communications or public affairs 89 3 0 3 3 0 3 35
2019 Access to information and privacy 60 16 10 0 12 0 2 45
2019 Library services 63 16 7 4 6 1 3 130
2019 Administration and operations 68 14 8 5 1 0 4 80
2019 Human resources 88 7 2 0 2 0 0 45
2019 Financial management 84 12 0 4 0 0 0 25
2019 Real property 74 14 6 0 6 0 0 15
2019 Material management 64 31 0 0 6 0 0 15
2019 Information management 63 16 11 5 3 0 3 75
2019 Information technology 82 8 3 0 2 0 6 65
2019 Policy 68 14 14 0 4 0 0 20
2019 Project management 78 8 7 3 3 0 0 35
2019 Other services to the public 62 22 4 3 4 2 2 45
2019 None of the above 58 22 10 4 5 0 1 105

Question 73w. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 41 31 12 15 0 0 0 41 59 30
2024 Communications or public affairs 59 26 6 3 6 0 0 59 41 30
2024 Access to information and privacy 50 25 12 4 7 1 1 51 49 115
2024 Library services 50 26 8 8 3 1 5 53 47 140
2024 Administration and operations 62 21 9 4 3 0 1 63 37 65
2024 Human resources 43 32 14 3 4 0 4 45 55 50
2024 Financial management 39 35 13 13 0 0 0 39 61 25
2024 Real property 69 25 0 6 0 0 0 69 31 20
2024 Material management 45 36 7 12 0 0 0 45 55 10
2024 Information management 55 21 16 6 2 0 1 55 45 65
2024 Information technology 41 37 16 0 4 0 2 42 58 50
2024 Policy 32 24 29 5 0 0 10 35 65 20
2024 Project management 55 30 5 3 0 0 6 59 41 30
2024 Other services to the public 47 27 15 4 4 0 4 49 51 50
2024 None of the above 48 30 4 8 5 1 2 50 50 90
2022 Client contact centre 34 36 17 4 2 3 4 40
2022 Communications or public affairs 50 29 0 7 8 0 6 25
2022 Access to information and privacy 56 26 9 5 2 0 3 75
2022 Library services 34 36 18 7 2 1 3 120
2022 Administration and operations 60 20 12 3 3 0 2 40
2022 Human resources 54 27 15 2 2 0 0 45
2022 Financial management 46 48 6 0 0 0 0 15
2022 Real property 81 9 10 0 0 0 0 10
2022 Material management 69 12 20 0 0 0 0 15
2022 Information management 49 27 15 3 3 1 1 65
2022 Information technology 62 21 11 3 2 0 1 60
2022 Policy 47 35 12 0 6 0 0 15
2022 Project management 39 30 27 0 5 0 0 20
2022 Other services to the public 58 13 7 9 10 0 3 30
2022 None of the above 51 25 12 4 3 0 6 60
2020 Client contact centre 43 34 11 4 8 0 0 25
2020 Communications or public affairs 39 33 17 6 3 0 3 35
2020 Access to information and privacy 36 34 17 2 8 0 2 40
2020 Library services 35 36 19 6 2 2 1 125
2020 Administration and operations 51 21 17 6 2 0 3 65
2020 Human resources 33 30 18 15 2 0 2 40
2020 Financial management 44 44 6 6 0 0 0 20
2020 Real property 55 40 6 0 0 0 0 15
2020 Material management 61 31 0 8 0 0 0 15
2020 Information management 39 36 15 4 5 2 0 50
2020 Information technology 39 32 19 4 4 0 2 50
2020 Policy 27 27 36 0 5 0 5 20
2020 Project management 48 22 25 0 5 0 0 20
2020 Other services to the public 41 17 25 7 9 0 0 60
2020 None of the above 31 28 25 6 5 3 2 95
2019 Client contact centre 48 29 10 6 4 0 3 30
2019 Communications or public affairs 57 24 8 6 3 0 3 35
2019 Access to information and privacy 48 32 14 0 2 0 4 45
2019 Library services 48 31 12 2 3 2 2 130
2019 Administration and operations 55 20 9 7 4 0 5 80
2019 Human resources 63 16 11 6 2 0 2 45
2019 Financial management 73 23 4 0 0 0 0 25
2019 Real property 61 26 6 8 0 0 0 15
2019 Material management 50 34 8 0 8 0 0 15
2019 Information management 46 39 9 3 1 1 1 75
2019 Information technology 55 20 15 3 5 0 2 65
2019 Policy 25 35 31 10 0 0 0 20
2019 Project management 46 39 11 0 3 0 0 35
2019 Other services to the public 54 27 10 2 4 0 2 45
2019 None of the above 54 26 12 5 2 0 1 105

Question 74. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 25 47 9 3 0 0 41 13 30
2024 Communications or public affairs 3 47 38 6 6 0 0 50 13 30
2024 Access to information and privacy 16 28 42 7 5 1 0 45 12 120
2024 Library services 13 37 35 8 6 1 0 50 14 140
2024 Administration and operations 9 38 35 13 5 0 0 47 18 65
2024 Human resources 12 26 40 18 4 0 0 39 21 55
2024 Financial management 0 27 41 28 4 0 0 27 32 25
2024 Real property 17 41 25 10 6 0 0 59 16 20
2024 Material management 39 28 33 0 0 0 0 67 0 10
2024 Information management 15 34 37 7 7 0 0 49 15 65
2024 Information technology 13 36 27 19 4 0 2 50 23 50
2024 Policy 5 35 50 10 0 0 0 40 10 20
2024 Project management 19 40 28 8 6 0 0 58 14 30
2024 Other services to the public 5 35 44 9 6 0 0 41 15 50
2024 None of the above 8 26 36 19 10 0 1 34 30 90
2022 Client contact centre 12 28 39 13 5 3 0 41 18 40
2022 Communications or public affairs 12 18 55 7 7 0 0 30 15 25
2022 Access to information and privacy 17 31 37 13 3 0 0 48 15 75
2022 Library services 10 37 38 11 2 0 1 48 14 120
2022 Administration and operations 26 21 38 12 2 0 0 47 15 40
2022 Human resources 14 28 27 24 7 0 0 42 30 45
2022 Financial management 15 32 23 30 0 0 0 47 30 15
2022 Real property 0 18 64 10 8 0 0 18 18 10
2022 Material management 28 34 25 0 13 0 0 62 13 15
2022 Information management 19 22 37 15 7 0 0 41 22 65
2022 Information technology 20 28 34 7 10 0 2 48 17 60
2022 Policy 0 16 41 31 13 0 0 16 43 15
2022 Project management 10 20 37 24 9 0 0 30 32 20
2022 Other services to the public 14 44 25 10 7 0 0 58 17 30
2022 None of the above 10 33 36 14 6 0 2 43 21 60
2020 Client contact centre 8 34 32 11 15 0 0 42 26 25
2020 Communications or public affairs 6 27 53 14 0 0 0 33 14 35
2020 Access to information and privacy 5 31 46 12 2 2 0 38 15 40
2020 Library services 12 42 32 12 1 0 1 55 13 125
2020 Administration and operations 21 38 29 11 1 0 0 58 12 65
2020 Human resources 5 17 52 16 8 0 2 23 24 40
2020 Financial management 6 44 23 23 4 0 0 50 27 20
2020 Real property 12 54 24 5 6 0 0 66 10 15
2020 Material management 45 39 15 0 0 0 0 85 0 15
2020 Information management 14 40 36 6 4 0 0 54 10 50
2020 Information technology 17 28 43 9 4 0 0 45 12 50
2020 Policy 0 27 57 16 0 0 0 27 16 20
2020 Project management 5 54 9 27 5 0 0 59 32 20
2020 Other services to the public 12 28 34 14 10 2 0 41 24 55
2020 None of the above 13 18 38 21 11 0 0 31 31 95
2019 Client contact centre 13 29 38 21 0 0 0 42 21 35
2019 Communications or public affairs 19 26 50 6 0 0 0 44 6 35
2019 Access to information and privacy 11 32 42 9 6 0 0 43 15 45
2019 Library services 17 36 32 13 2 0 0 54 14 135
2019 Administration and operations 25 37 32 6 0 0 0 62 6 80
2019 Human resources 19 27 37 16 2 0 0 46 18 45
2019 Financial management 21 43 25 12 0 0 0 64 12 25
2019 Real property 26 6 61 8 0 0 0 31 8 15
2019 Material management 37 34 21 0 0 8 0 77 0 15
2019 Information management 13 46 30 12 0 0 0 59 12 75
2019 Information technology 26 37 29 6 2 0 0 63 8 65
2019 Policy 10 39 41 5 5 0 0 48 10 20
2019 Project management 11 56 28 4 0 0 0 68 4 35
2019 Other services to the public 23 43 19 11 4 0 0 65 16 45
2019 None of the above 22 37 27 10 4 0 0 59 13 105

Question 75. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 6 16 30 27 22 0 0 49 22 30
2024 Communications or public affairs 6 12 54 21 7 0 0 28 19 30
2024 Access to information and privacy 12 12 40 27 10 0 0 37 23 115
2024 Library services 11 14 42 22 10 1 0 32 25 140
2024 Administration and operations 6 21 36 26 12 0 0 38 27 65
2024 Human resources 13 27 44 15 2 0 0 17 40 50
2024 Financial management 12 24 40 15 9 0 0 24 36 25
2024 Real property 6 19 36 36 4 0 0 40 24 20
2024 Material management 10 11 13 32 34 0 0 66 21 10
2024 Information management 14 8 41 25 13 0 0 37 22 65
2024 Information technology 13 19 27 20 21 0 0 41 33 50
2024 Policy 10 10 51 10 20 0 0 29 20 20
2024 Project management 6 20 23 28 23 0 0 51 26 30
2024 Other services to the public 15 22 39 16 8 0 0 24 37 50
2024 None of the above 15 25 35 13 10 0 1 23 41 90
2022 Client contact centre 2 25 35 17 17 3 0 35 28 40
2022 Communications or public affairs 11 14 30 11 34 0 0 45 25 25
2022 Access to information and privacy 4 12 34 30 20 0 0 50 16 70
2022 Library services 8 16 42 20 13 1 0 34 24 120
2022 Administration and operations 10 12 40 13 23 0 2 36 23 40
2022 Human resources 8 29 28 23 12 0 0 35 37 45
2022 Financial management 0 38 23 18 21 0 0 39 38 15
2022 Real property 8 0 92 0 0 0 0 0 8 10
2022 Material management 13 0 46 27 14 0 0 42 13 15
2022 Information management 10 16 35 29 10 0 0 39 26 65
2022 Information technology 10 10 38 18 22 0 2 41 20 60
2022 Policy 6 33 55 6 0 0 0 6 39 15
2022 Project management 9 28 40 14 10 0 0 24 36 20
2022 Other services to the public 10 13 33 29 15 0 0 44 23 30
2022 None of the above 11 23 42 16 8 0 0 23 34 60
2020 Client contact centre 15 30 21 18 16 0 0 34 44 25
2020 Communications or public affairs 0 31 39 17 14 0 0 30 31 35
2020 Access to information and privacy 5 17 41 29 8 0 0 36 22 40
2020 Library services 10 13 33 30 13 1 1 43 23 125
2020 Administration and operations 1 15 44 18 19 2 0 38 17 65
2020 Human resources 12 24 43 15 2 0 2 18 38 40
2020 Financial management 11 27 23 38 0 0 0 38 38 20
2020 Real property 6 22 30 36 6 0 0 42 28 15
2020 Material management 0 7 24 31 38 0 0 69 7 15
2020 Information management 6 10 46 30 8 0 0 39 16 50
2020 Information technology 12 21 37 29 0 0 0 29 33 50
2020 Policy 5 20 48 27 0 0 0 27 25 20
2020 Project management 20 16 38 21 5 0 0 26 37 20
2020 Other services to the public 15 16 40 19 10 0 0 29 30 60
2020 None of the above 14 31 33 14 7 0 0 21 45 95
2019 Client contact centre 6 9 53 19 9 4 0 29 16 35
2019 Communications or public affairs 9 21 33 20 18 0 0 37 30 35
2019 Access to information and privacy 6 17 41 28 9 0 0 37 23 45
2019 Library services 5 17 39 27 11 0 1 39 22 130
2019 Administration and operations 1 18 38 17 25 0 0 43 19 80
2019 Human resources 6 21 43 25 4 0 0 30 28 45
2019 Financial management 4 12 31 33 21 0 0 53 15 25
2019 Real property 12 33 23 26 6 0 0 31 45 15
2019 Material management 0 15 27 16 42 0 0 58 15 15
2019 Information management 7 13 39 30 11 0 0 41 20 75
2019 Information technology 3 15 23 39 19 0 0 58 18 65
2019 Policy 14 22 5 44 14 0 0 58 37 20
2019 Project management 5 19 32 32 12 0 0 43 24 35
2019 Other services to the public 9 12 26 31 19 2 0 52 22 45
2019 None of the above 11 13 33 23 19 0 0 42 24 105

Question 76. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 20 51 16 10 3 0 0 71 13 30
2024 Communications or public affairs 6 39 35 11 3 7 0 48 15 30
2024 Access to information and privacy 24 40 21 8 4 3 0 66 13 115
2024 Library services 20 39 19 8 6 6 1 64 16 140
2024 Administration and operations 25 38 16 7 5 9 0 69 13 65
2024 Human resources 12 53 24 5 2 3 0 68 7 55
2024 Financial management 22 48 16 5 0 4 5 77 5 25
2024 Real property 21 47 10 5 6 11 0 77 12 20
2024 Material management 27 14 30 7 0 22 0 52 9 10
2024 Information management 26 44 17 8 1 4 0 72 10 65
2024 Information technology 22 31 31 6 2 8 0 58 9 50
2024 Policy 21 22 33 19 0 5 0 45 20 20
2024 Project management 37 33 21 5 3 0 0 71 8 30
2024 Other services to the public 13 47 15 7 6 11 0 68 15 50
2024 None of the above 13 39 18 16 8 6 0 55 26 90
2022 Client contact centre 31 35 32 0 0 3 0 67 0 40
2022 Communications or public affairs 15 41 20 11 4 9 0 62 16 25
2022 Access to information and privacy 32 35 10 8 7 7 0 73 16 75
2022 Library services 20 44 16 8 4 8 0 69 14 120
2022 Administration and operations 35 41 12 7 0 5 0 80 8 40
2022 Human resources 38 54 6 2 0 0 0 91 2 45
2022 Financial management 40 31 29 0 0 0 0 71 0 15
2022 Real property 20 50 10 9 0 11 0 79 10 10
2022 Material management 43 26 5 13 6 6 0 74 20 15
2022 Information management 28 32 22 10 2 5 0 64 12 65
2022 Information technology 28 33 20 7 5 8 0 66 13 60
2022 Policy 6 57 22 15 0 0 0 63 15 15
2022 Project management 28 33 16 5 13 0 5 65 19 20
2022 Other services to the public 20 42 21 6 3 8 0 67 10 30
2022 None of the above 21 36 18 4 12 9 0 62 18 60
2020 Client contact centre 25 52 15 4 4 0 0 77 8 25
2020 Communications or public affairs 33 47 6 11 0 3 0 83 11 35
2020 Access to information and privacy 28 60 10 2 0 0 0 88 2 40
2020 Library services 29 46 15 7 1 2 1 77 8 125
2020 Administration and operations 40 42 15 2 0 1 0 83 2 65
2020 Human resources 26 59 5 3 3 5 0 89 6 40
2020 Financial management 43 40 18 0 0 0 0 82 0 20
2020 Real property 16 35 37 12 0 0 0 51 12 15
2020 Material management 77 23 0 0 0 0 0 100 0 15
2020 Information management 36 45 12 6 0 2 0 82 6 50
2020 Information technology 33 40 17 4 4 2 0 74 9 50
2020 Policy 16 63 21 0 0 0 0 79 0 20
2020 Project management 18 71 5 0 5 0 0 90 5 20
2020 Other services to the public 32 44 18 4 3 0 0 75 7 55
2020 None of the above 21 42 21 10 5 0 0 64 15 95
2019 Client contact centre 22 38 22 12 0 7 0 64 13 35
2019 Communications or public affairs 32 28 34 0 3 3 0 62 3 35
2019 Access to information and privacy 28 28 30 6 0 7 0 61 7 45
2019 Library services 13 44 21 7 7 5 2 62 15 135
2019 Administration and operations 30 43 18 4 1 3 0 75 6 80
2019 Human resources 23 58 9 6 2 2 0 82 9 45
2019 Financial management 21 39 36 4 0 0 0 60 4 25
2019 Real property 6 31 29 26 8 0 0 37 33 15
2019 Material management 34 37 21 8 0 0 0 71 8 15
2019 Information management 25 42 11 9 1 10 1 75 12 75
2019 Information technology 29 33 19 6 0 13 0 72 7 65
2019 Policy 24 38 18 5 9 5 0 66 15 20
2019 Project management 31 32 18 12 3 3 0 66 15 35
2019 Other services to the public 15 50 15 11 4 2 2 68 17 45
2019 None of the above 15 37 26 14 4 5 0 54 19 105

Question 77. In general, how is your mental health?
Survey year Demographic Excellent
(%)		 Very good
(%)		 Good
(%)		 Fair
(%)		 Poor
(%)		 Total responses
2024 Client contact centre 9 38 35 15 3 30
2024 Communications or public affairs 14 33 28 19 6 30
2024 Access to information and privacy 8 26 34 25 7 120
2024 Library services 10 18 41 23 8 140
2024 Administration and operations 11 28 42 17 4 65
2024 Human resources 4 33 46 17 0 55
2024 Financial management 12 22 49 17 0 25
2024 Real property 6 35 49 10 0 20
2024 Material management 8 59 23 0 10 10
2024 Information management 4 29 40 15 11 65
2024 Information technology 22 15 38 17 8 50
2024 Policy 0 25 37 28 10 20
2024 Project management 10 40 33 14 3 30
2024 Other services to the public 2 16 47 23 13 50
2024 None of the above 11 16 37 26 10 90
2022 Client contact centre 11 25 55 6 2 40
2022 Communications or public affairs 25 13 36 15 11 25
2022 Access to information and privacy 19 21 32 26 1 75
2022 Library services 7 20 35 28 10 120
2022 Administration and operations 26 28 23 12 11 40
2022 Human resources 10 35 47 8 0 45
2022 Financial management 16 48 19 18 0 15
2022 Real property 0 28 57 15 0 10
2022 Material management 33 36 12 13 7 15
2022 Information management 7 24 44 21 4 65
2022 Information technology 24 28 24 19 5 60
2022 Policy 0 44 18 31 7 15
2022 Project management 5 35 32 9 18 20
2022 Other services to the public 26 24 26 11 14 30
2022 None of the above 8 17 43 25 7 60

Question 78. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 48 15 0 0 5 4 83 0 30
2024 Communications or public affairs 69 10 3 9 3 3 3 84 13 30
2024 Access to information and privacy 52 27 11 2 2 4 2 84 5 115
2024 Library services 54 23 10 5 3 4 0 81 9 140
2024 Administration and operations 56 27 8 2 2 5 0 87 4 65
2024 Human resources 44 41 12 2 0 2 0 86 2 55
2024 Financial management 39 28 25 5 0 4 0 69 5 25
2024 Real property 59 14 8 6 0 13 0 84 6 20
2024 Material management 75 7 7 11 0 0 0 82 11 10
2024 Information management 61 30 3 3 2 0 1 92 5 65
2024 Information technology 57 20 12 4 2 5 0 81 6 50
2024 Policy 65 25 5 0 0 5 0 95 0 20
2024 Project management 62 26 10 0 0 3 0 90 0 30
2024 Other services to the public 40 27 16 9 3 5 0 71 12 50
2024 None of the above 49 23 14 6 4 4 1 76 10 90
2022 Client contact centre 44 30 21 2 0 3 0 77 2 40
2022 Communications or public affairs 51 18 19 7 0 6 0 73 7 25
2022 Access to information and privacy 58 24 10 1 1 6 0 87 3 70
2022 Library services 41 33 16 3 2 4 1 78 5 120
2022 Administration and operations 68 11 12 2 0 6 0 84 3 40
2022 Human resources 48 48 2 0 0 0 2 98 0 45
2022 Financial management 47 53 0 0 0 0 0 100 0 15
2022 Real property 61 20 19 0 0 0 0 81 0 10
2022 Material management 59 20 15 0 6 0 0 79 6 15
2022 Information management 58 29 7 1 0 2 2 91 2 65
2022 Information technology 58 32 1 0 1 3 5 97 1 60
2022 Policy 58 16 18 9 0 0 0 73 9 15
2022 Project management 42 46 5 0 0 0 6 95 0 20
2022 Other services to the public 59 18 9 0 7 0 7 83 7 30
2022 None of the above 54 30 6 8 0 2 0 85 8 60
2020 Client contact centre 43 26 15 4 8 0 5 72 12 25
2020 Communications or public affairs 64 25 3 3 0 6 0 94 3 35
2020 Access to information and privacy 50 38 12 0 0 0 0 88 0 40
2020 Library services 40 35 14 3 2 4 1 79 6 125
2020 Administration and operations 57 28 10 3 0 1 0 86 3 65
2020 Human resources 46 37 12 5 0 0 0 83 5 40
2020 Financial management 48 40 6 6 0 0 0 88 6 20
2020 Real property 35 28 13 0 7 12 6 76 8 15
2020 Material management 76 24 0 0 0 0 0 100 0 15
2020 Information management 68 17 6 7 2 0 0 85 9 50
2020 Information technology 58 17 8 6 4 4 2 80 11 50
2020 Policy 43 41 0 11 0 5 0 89 11 20
2020 Project management 73 16 5 6 0 0 0 89 6 20
2020 Other services to the public 57 28 10 3 2 0 0 85 5 60
2020 None of the above 40 34 14 3 6 1 1 76 10 95

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 31 28 20 16 2 3 0 60 19 30
2024 Communications or public affairs 49 25 13 4 3 4 3 79 7 30
2024 Access to information and privacy 45 18 7 14 11 3 2 66 27 115
2024 Library services 40 25 11 9 10 5 0 68 20 140
2024 Administration and operations 48 22 16 7 4 3 0 72 11 65
2024 Human resources 46 41 5 7 0 0 0 88 7 55
2024 Financial management 39 36 0 8 13 4 0 78 22 25
2024 Real property 54 9 24 0 6 7 0 68 6 20
2024 Material management 36 35 11 18 0 0 0 71 18 10
2024 Information management 57 19 3 13 7 2 0 77 20 65
2024 Information technology 54 24 9 8 3 0 2 79 12 50
2024 Policy 54 30 0 10 5 0 0 85 15 20
2024 Project management 49 23 19 3 0 6 0 77 3 30
2024 Other services to the public 42 21 13 4 15 5 0 67 19 50
2024 None of the above 38 32 4 13 11 1 1 71 25 90
2022 Client contact centre 36 37 10 9 5 3 0 75 14 40
2022 Communications or public affairs 43 22 18 11 0 6 0 69 11 25
2022 Access to information and privacy 44 27 11 10 5 2 0 73 16 70
2022 Library services 37 23 12 14 9 5 0 63 24 120
2022 Administration and operations 59 12 9 11 7 3 0 73 18 40
2022 Human resources 53 33 7 2 2 0 2 89 5 45
2022 Financial management 40 47 6 7 0 0 0 87 7 15
2022 Real property 44 19 29 9 0 0 0 62 9 10
2022 Material management 54 18 15 0 13 0 0 72 13 15
2022 Information management 46 37 9 3 4 1 0 84 7 65
2022 Information technology 58 24 8 8 1 0 2 83 9 60
2022 Policy 51 16 15 13 6 0 0 67 19 15
2022 Project management 39 42 0 14 0 0 6 85 15 20
2022 Other services to the public 60 9 14 3 11 0 3 71 15 30
2022 None of the above 43 40 5 2 10 0 0 83 12 60
2020 Client contact centre 41 44 0 7 7 0 0 85 15 25
2020 Communications or public affairs 42 41 6 8 3 0 0 83 11 35
2020 Access to information and privacy 43 40 7 5 5 0 0 83 10 40
2020 Library services 33 31 8 13 11 4 1 67 25 125
2020 Administration and operations 50 28 3 14 3 2 0 79 17 65
2020 Human resources 43 27 13 15 2 0 0 70 17 40
2020 Financial management 32 44 0 17 6 0 0 77 23 20
2020 Real property 23 28 6 19 18 6 0 55 39 15
2020 Material management 61 31 8 0 0 0 0 92 0 15
2020 Information management 51 33 10 0 6 0 0 83 6 50
2020 Information technology 41 27 21 4 2 2 2 72 7 50
2020 Policy 43 37 9 5 5 0 0 80 11 20
2020 Project management 62 16 5 12 0 5 0 82 13 20
2020 Other services to the public 43 38 6 5 9 0 0 81 14 55
2020 None of the above 35 31 7 11 15 1 1 67 26 95

Question 80. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 42 12 4 2 0 0 82 6 30
2024 Communications or public affairs 64 22 0 6 0 4 3 93 7 30
2024 Access to information and privacy 57 22 10 5 5 1 1 81 10 115
2024 Library services 52 29 7 5 4 2 1 84 10 140
2024 Administration and operations 52 29 9 4 3 2 0 83 8 65
2024 Human resources 48 41 6 4 0 0 0 90 4 55
2024 Financial management 46 36 4 5 8 0 0 82 13 25
2024 Real property 54 32 8 6 0 0 0 86 6 20
2024 Material management 54 24 11 11 0 0 0 78 11 10
2024 Information management 70 21 0 3 5 2 0 92 8 65
2024 Information technology 59 27 8 2 0 1 2 90 2 50
2024 Policy 75 15 0 10 0 0 0 90 10 20
2024 Project management 60 18 13 6 0 3 0 80 6 30
2024 Other services to the public 61 23 3 2 5 5 0 88 8 50
2024 None of the above 49 28 8 6 7 1 1 79 13 90
2022 Client contact centre 41 40 5 9 2 3 0 84 11 40
2022 Communications or public affairs 54 27 11 7 0 0 0 81 7 25
2022 Access to information and privacy 65 19 6 6 2 1 0 85 8 70
2022 Library services 49 30 11 7 4 1 0 79 10 120
2022 Administration and operations 70 12 12 0 5 0 0 83 5 40
2022 Human resources 63 28 4 0 2 0 2 93 2 45
2022 Financial management 46 47 0 7 0 0 0 93 7 15
2022 Real property 71 18 11 0 0 0 0 89 0 10
2022 Material management 48 25 15 0 13 0 0 72 13 15
2022 Information management 54 39 3 3 1 0 0 93 4 65
2022 Information technology 66 24 5 3 0 0 2 92 3 60
2022 Policy 58 15 15 13 0 0 0 73 13 15
2022 Project management 53 41 0 0 0 0 6 100 0 20
2022 Other services to the public 68 9 5 4 11 0 3 80 15 30
2022 None of the above 52 36 5 0 7 0 0 88 7 60
2020 Client contact centre 38 44 0 7 11 0 0 81 19 25
2020 Communications or public affairs 50 36 6 3 6 0 0 86 8 35
2020 Access to information and privacy 59 34 5 2 0 0 0 93 2 40
2020 Library services 42 38 8 7 5 0 0 80 11 125
2020 Administration and operations 57 32 3 7 1 0 0 88 9 65
2020 Human resources 46 37 7 8 2 0 0 83 10 40
2020 Financial management 44 39 11 6 0 0 0 82 6 20
2020 Real property 47 10 25 12 0 6 0 61 13 15
2020 Material management 61 39 0 0 0 0 0 100 0 15
2020 Information management 60 32 0 6 2 0 0 92 8 50
2020 Information technology 50 31 8 6 2 2 0 83 9 50
2020 Policy 72 24 5 0 0 0 0 95 0 15
2020 Project management 63 19 11 6 0 0 0 82 6 20
2020 Other services to the public 61 29 5 1 4 0 0 90 5 60
2020 None of the above 45 28 12 8 5 1 1 74 14 95

Question 81. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional individual behaviours and organizational practices.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 27 49 15 6 3 0 0 76 10 30
2024 Communications or public affairs 26 52 9 6 7 0 0 78 13 30
2024 Access to information and privacy 31 44 14 7 4 1 0 75 11 115
2024 Library services 20 39 18 14 6 4 0 61 20 140
2024 Administration and operations 24 56 14 5 2 0 0 80 7 65
2024 Human resources 15 59 16 10 0 0 0 74 10 55
2024 Financial management 30 40 21 4 4 0 0 71 8 25
2024 Real property 37 30 13 0 6 13 0 78 6 20
2024 Material management 26 37 24 7 6 0 0 63 13 10
2024 Information management 25 45 11 15 4 0 0 71 18 65
2024 Information technology 27 32 15 22 4 0 0 59 26 50
2024 Policy 27 53 9 0 5 0 5 85 6 20
2024 Project management 36 28 30 0 3 3 0 66 3 30
2024 Other services to the public 19 36 14 12 12 7 0 59 26 50
2024 None of the above 11 36 17 19 15 3 0 48 35 90
2022 Client contact centre 27 47 17 4 2 3 0 76 7 40
2022 Communications or public affairs 20 37 21 7 14 0 0 57 21 25
2022 Access to information and privacy 36 44 7 7 5 0 0 80 12 70
2022 Library services 20 45 16 12 6 1 0 66 17 120
2022 Administration and operations 44 34 19 0 3 0 0 78 3 40
2022 Human resources 26 57 13 5 0 0 0 83 5 45
2022 Financial management 39 55 6 0 0 0 0 94 0 15
2022 Real property 35 39 27 0 0 0 0 73 0 10
2022 Material management 56 20 0 11 13 0 0 76 24 15
2022 Information management 32 30 6 21 7 3 0 65 29 65
2022 Information technology 42 28 15 8 5 2 0 71 13 60
2022 Policy 26 34 21 20 0 0 0 60 20 15
2022 Project management 28 21 19 9 14 10 0 54 25 20
2022 Other services to the public 39 25 17 3 13 3 0 65 17 30
2022 None of the above 13 49 10 21 7 0 0 62 28 60
2020 Client contact centre 26 29 22 15 7 0 0 55 22 25
2020 Communications or public affairs 22 41 28 8 0 0 0 64 8 35
2020 Access to information and privacy 18 44 21 10 2 2 3 65 13 40
2020 Library services 30 33 17 12 5 2 1 65 17 125
2020 Administration and operations 43 37 14 5 2 0 0 80 6 65
2020 Human resources 18 52 20 10 0 0 0 70 10 40
2020 Financial management 38 33 29 0 0 0 0 71 0 20
2020 Real property 40 23 19 18 0 0 0 63 18 15
2020 Material management 84 0 16 0 0 0 0 84 0 15
2020 Information management 42 38 12 4 2 3 0 82 6 50
2020 Information technology 28 40 11 14 2 4 0 72 17 50
2020 Policy 32 41 16 11 0 0 0 73 11 20
2020 Project management 33 40 18 5 5 0 0 73 9 20
2020 Other services to the public 38 35 13 8 6 0 0 73 14 60
2020 None of the above 22 30 20 11 16 1 0 52 27 95
2019 Client contact centre 19 44 15 12 3 7 0 67 16 35
2019 Communications or public affairs 23 41 16 14 0 6 0 67 15 35
2019 Access to information and privacy 12 35 26 17 4 5 0 49 23 45
2019 Library services 14 43 21 13 7 2 0 59 20 135
2019 Administration and operations 34 39 18 7 1 0 0 74 8 80
2019 Human resources 24 47 20 4 2 2 0 73 7 45
2019 Financial management 25 48 23 0 0 4 0 76 0 25
2019 Real property 12 43 24 14 8 0 0 55 22 15
2019 Material management 42 13 29 15 0 0 0 56 15 15
2019 Information management 32 38 15 6 4 4 0 73 11 75
2019 Information technology 41 36 11 7 0 5 0 81 8 65
2019 Policy 34 38 18 0 10 0 0 72 10 20
2019 Project management 37 36 17 9 0 0 0 73 9 35
2019 Other services to the public 33 33 15 7 11 2 0 67 18 45
2019 None of the above 18 41 20 7 10 4 0 62 17 105

Question 83. Of those who indicated that they are a supervisor: I am equipped to support employees in my work unit who are experiencing mental health issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Access to information and privacy 21 43 19 14 3 0 0 64 18 30
2024 Library services 15 57 4 19 0 5 0 75 20 20
2024 Administration and operations 8 63 11 18 0 0 0 71 18 10
2024 Human resources 6 56 16 22 0 0 0 62 22 20
2024 Financial management 8 16 50 17 0 8 0 27 19 10
2024 Information management 16 62 7 8 8 0 0 77 16 15
2024 Information technology 32 61 7 0 0 0 0 93 0 15
2024 None of the above 11 49 14 17 10 0 0 59 27 20
2022 Access to information and privacy 18 32 27 23 0 0 0 50 23 20
2022 Library services 7 62 5 25 0 0 0 69 25 15
2022 Administration and operations 22 44 27 7 0 0 0 66 7 15
2022 Financial management 9 35 45 11 0 0 0 44 11 10
2022 Information management 32 49 6 6 7 0 0 81 13 15
2022 Information technology 38 43 6 0 13 0 0 81 13 15
2022 None of the above 9 24 27 15 25 0 0 33 40 10
2020 Communications or public affairs 27 45 18 9 0 0 0 73 9 10
2020 Library services 13 44 21 17 5 0 0 58 21 25
2020 Administration and operations 37 44 9 9 0 0 0 81 9 10
2020 Information technology 49 25 19 0 6 0 0 74 6 15
2020 None of the above 30 31 20 14 5 0 0 61 19 20
2019 Communications or public affairs 9 55 26 9 0 0 0 65 9 10
2019 Library services 10 40 14 37 0 0 0 49 37 20
2019 Administration and operations 26 51 14 9 0 0 0 76 9 20
2019 Human resources 23 61 0 8 8 0 0 85 15 15
2019 Financial management 10 40 40 10 0 0 0 50 10 10
2019 Information management 23 46 17 7 0 7 0 74 8 15
2019 Information technology 46 27 23 0 5 0 0 73 5 20
2019 None of the above 0 51 38 11 0 0 0 51 11 10
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to telework, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 84. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 15 85 30
2024 Communications or public affairs 12 88 30
2024 Access to information and privacy 10 90 120
2024 Library services 11 89 140
2024 Administration and operations 10 90 65
2024 Human resources 12 88 55
2024 Financial management 4 96 25
2024 Real property 6 94 20
2024 Material management 0 100 10
2024 Information management 13 87 65
2024 Information technology 15 85 50
2024 Policy 29 71 20
2024 Project management 12 88 30
2024 Other services to the public 19 81 50
2024 None of the above 9 91 90
2022 Client contact centre 2 98 40
2022 Communications or public affairs 11 89 25
2022 Access to information and privacy 6 94 75
2022 Library services 10 90 120
2022 Administration and operations 2 98 40
2022 Human resources 2 98 45
2022 Financial management 0 100 15
2022 Real property 0 100 10
2022 Material management 0 100 15
2022 Information management 9 91 65
2022 Information technology 5 95 60
2022 Policy 13 87 15
2022 Project management 9 91 20
2022 Other services to the public 3 97 30
2022 None of the above 8 92 60
2020 Client contact centre 0 100 25
2020 Communications or public affairs 8 92 35
2020 Access to information and privacy 15 85 40
2020 Library services 9 91 125
2020 Administration and operations 6 94 65
2020 Human resources 5 95 40
2020 Financial management 6 94 20
2020 Real property 0 100 15
2020 Material management 7 93 15
2020 Information management 11 89 50
2020 Information technology 15 85 45
2020 Policy 0 100 20
2020 Project management 0 100 20
2020 Other services to the public 13 87 60
2020 None of the above 9 91 95
2019 Client contact centre 14 86 35
2019 Communications or public affairs 15 85 35
2019 Access to information and privacy 22 78 45
2019 Library services 12 88 135
2019 Administration and operations 15 85 80
2019 Human resources 9 91 45
2019 Financial management 0 100 25
2019 Real property 0 100 15
2019 Material management 29 71 15
2019 Information management 13 87 75
2019 Information technology 14 86 65
2019 Policy 14 86 20
2019 Project management 14 86 35
2019 Other services to the public 2 98 45
2019 None of the above 14 86 105

Question 85. Were the requests for workplace accommodation measures related to a disability?

Disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society. Barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 59 41 15
2024 Library services 54 46 15
2024 Other services to the public 18 82 10
2022 Library services 65 35 10
2020 Library services 64 36 10

Question 86. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 71 29 15
2024 Library services 74 26 15
2024 Other services to the public 58 42 10
2022 Library services 94 6 10
2020 Library services 91 9 10
2019 Access to information and privacy 91 9 10
2019 Library services 63 37 15
2019 Administration and operations 93 7 10
2019 Information management 91 9 10
2019 None of the above 73 27 15

Question 87. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Library services 42 50 8 0 0 0 0 92 0 10
2022 Library services 23 26 8 33 10 0 0 49 43 10
2019 Library services 39 50 0 0 10 0 0 90 10 10
2019 Administration and operations 63 17 0 20 0 0 0 80 20 10
2019 None of the above 91 9 0 0 0 0 0 100 0 10

Question 88. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 46 39 2 6 0 6 0 91 7 30
2024 Communications or public affairs 25 52 6 10 0 7 0 82 11 30
2024 Access to information and privacy 47 29 8 10 2 2 3 80 12 120
2024 Library services 43 32 11 9 1 1 3 78 11 140
2024 Administration and operations 49 28 13 1 4 3 1 81 5 65
2024 Human resources 34 52 9 1 0 2 2 89 2 55
2024 Financial management 35 40 5 16 0 4 0 78 17 25
2024 Real property 32 34 16 13 0 0 6 69 14 20
2024 Material management 32 43 8 0 11 6 0 80 12 10
2024 Information management 54 22 6 9 4 1 3 80 14 65
2024 Information technology 55 23 13 2 2 6 0 82 4 50
2024 Policy 47 33 0 15 5 0 0 80 20 20
2024 Project management 58 18 6 12 3 3 0 78 15 30
2024 Other services to the public 37 44 4 3 5 2 5 87 9 50
2024 None of the above 29 40 10 14 4 2 1 71 19 90
2022 Client contact centre 33 40 7 10 3 3 5 79 14 40
2022 Communications or public affairs 30 46 7 7 0 6 4 84 8 25
2022 Access to information and privacy 54 27 7 3 1 3 5 88 4 70
2022 Library services 32 38 14 4 3 6 3 77 7 120
2022 Administration and operations 51 27 5 7 2 5 3 85 10 40
2022 Human resources 42 47 2 4 0 3 2 93 5 45
2022 Financial management 20 48 12 0 6 7 7 80 7 15
2022 Real property 44 38 0 11 0 0 8 88 12 10
2022 Material management 61 21 0 6 7 6 0 87 13 15
2022 Information management 43 35 8 3 3 3 5 85 6 65
2022 Information technology 52 31 11 3 0 0 3 86 3 60
2022 Policy 57 23 12 9 0 0 0 79 9 15
2022 Project management 47 37 0 5 0 5 6 94 6 20
2022 Other services to the public 62 19 9 0 3 0 6 87 3 30
2022 None of the above 41 45 5 6 2 0 0 87 8 60
2020 Client contact centre 40 49 0 0 7 0 4 93 7 25
2020 Communications or public affairs 34 44 11 0 0 3 8 87 0 35
2020 Access to information and privacy 48 34 7 7 0 2 2 85 8 40
2020 Library services 42 32 7 5 2 7 6 85 7 125
2020 Administration and operations 49 43 2 3 0 0 3 95 3 65
2020 Human resources 38 50 7 5 0 0 0 88 5 40
2020 Financial management 38 38 11 12 0 0 0 77 12 20
2020 Real property 51 18 12 0 0 12 6 85 0 15
2020 Material management 61 23 15 0 0 0 0 85 0 15
2020 Information management 54 28 8 2 2 2 4 87 4 50
2020 Information technology 46 34 8 6 2 2 2 83 9 50
2020 Policy 48 36 5 5 0 0 5 89 6 20
2020 Project management 73 16 5 0 0 0 6 95 0 20
2020 Other services to the public 52 28 5 8 2 0 5 84 11 60
2020 None of the above 36 34 12 4 5 5 4 77 10 95
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Compensation

Question 89. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 6 77 30
2024 Communications or public affairs 15 70 30
2024 Access to information and privacy 17 67 120
2024 Library services 11 68 140
2024 Administration and operations 10 81 65
2024 Human resources 10 85 55
2024 Financial management 4 91 25
2024 Real property 14 70 20
2024 Material management 11 89 10
2024 Information management 9 74 65
2024 Information technology 12 73 50
2024 Policy 27 52 20
2024 Project management 9 59 30
2024 Other services to the public 7 66 50
2024 None of the above 5 72 90
2022 Client contact centre 10 81 40
2022 Communications or public affairs 23 60 25
2022 Access to information and privacy 25 57 75
2022 Library services 8 72 120
2022 Administration and operations 5 90 40
2022 Human resources 16 76 45
2022 Financial management 0 100 15
2022 Real property 0 90 10
2022 Material management 0 81 15
2022 Information management 9 81 65
2022 Information technology 12 77 60
2022 Policy 13 75 15
2022 Project management 9 63 20
2022 Other services to the public 9 72 30
2022 None of the above 5 74 60
2020 Client contact centre 15 65 25
2020 Communications or public affairs 22 53 35
2020 Access to information and privacy 26 39 40
2020 Library services 12 62 125
2020 Administration and operations 11 73 65
2020 Human resources 21 76 40
2020 Financial management 22 69 20
2020 Real property 23 64 15
2020 Material management 15 62 15
2020 Information management 11 77 50
2020 Information technology 21 64 50
2020 Policy 16 41 20
2020 Project management 30 42 20
2020 Other services to the public 17 76 60
2020 None of the above 12 60 95

Question 90. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 72 28 20
2024 Library services 83 17 15
2022 Access to information and privacy 45 55 20
2020 Access to information and privacy 72 28 10
2020 Library services 80 20 15
2020 Information technology 61 39 10
2020 Other services to the public 88 12 10
2020 None of the above 65 35 10

Question 91. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Access to information and privacy 21 36 8 14 17 0 4 60 32 20
2024 Library services 6 51 8 16 19 0 0 57 35 15
2022 Access to information and privacy 10 21 18 10 30 0 11 35 45 20
2020 Access to information and privacy 9 16 0 38 19 0 18 31 69 10
2020 Library services 13 28 13 46 0 0 0 41 46 15
2020 Information technology 41 30 18 0 10 0 0 72 10 10
2020 Other services to the public 34 17 7 33 9 0 0 51 42 10
2020 None of the above 23 16 8 45 9 0 0 39 54 10

Question 92. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Access to information and privacy 5 22 4 8 29 4 29 40 55 20
2024 Library services 13 27 19 6 18 0 16 48 29 15
2022 Access to information and privacy 5 36 0 18 37 0 4 43 57 20
2020 Access to information and privacy 0 16 0 19 28 0 37 26 74 10
2020 Library services 7 28 15 31 7 0 13 40 44 15
2020 Information technology 31 10 18 10 21 0 10 45 35 10
2020 Other services to the public 12 0 12 38 9 0 29 17 67 10
2020 None of the above 8 8 8 8 33 0 35 24 64 10

Question 93. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 45 13 3 3 3 3 30 67 33 30
2024 Communications or public affairs 39 16 24 6 0 3 12 46 54 30
2024 Access to information and privacy 46 8 10 1 6 0 31 66 34 120
2024 Library services 52 9 4 4 3 3 24 71 29 140
2024 Administration and operations 57 13 5 5 0 1 19 72 28 65
2024 Human resources 23 14 11 6 7 0 39 37 63 55
2024 Financial management 63 9 8 0 9 4 8 72 28 25
2024 Real property 58 9 4 10 0 6 13 71 29 20
2024 Material management 36 13 0 0 9 21 21 62 38 10
2024 Information management 53 19 7 2 1 1 16 64 36 65
2024 Information technology 40 16 6 9 9 7 12 49 51 50
2024 Policy 38 4 10 0 10 0 38 61 39 20
2024 Project management 46 17 13 6 0 6 11 56 44 30
2024 Other services to the public 31 9 11 6 2 0 42 53 47 50
2024 None of the above 44 14 5 4 3 1 29 63 37 90
2022 Client contact centre 37 16 17 5 0 3 23 40
2022 Communications or public affairs 26 15 23 4 4 0 28 25
2022 Access to information and privacy 43 12 9 8 5 1 22 75
2022 Library services 43 16 8 5 1 4 23 120
2022 Administration and operations 54 6 9 5 0 0 25 40
2022 Human resources 35 9 12 9 7 0 28 45
2022 Financial management 80 0 6 7 0 0 7 15
2022 Real property 40 10 0 0 0 0 50 10
2022 Material management 73 13 5 0 0 0 8 15
2022 Information management 51 14 5 5 4 0 21 65
2022 Information technology 52 14 8 5 5 2 15 60
2022 Policy 40 39 0 7 0 0 15 15
2022 Project management 48 18 9 4 0 0 20 20
2022 Other services to the public 55 10 12 0 0 3 21 30
2022 None of the above 45 13 9 5 1 5 22 60
2020 Client contact centre 55 7 15 11 4 0 8 25
2020 Communications or public affairs 33 17 22 14 3 3 8 35
2020 Access to information and privacy 41 25 14 5 7 5 2 40
2020 Library services 48 17 11 2 3 2 16 125
2020 Administration and operations 36 21 11 12 2 2 17 65
2020 Human resources 37 28 13 3 8 0 12 40
2020 Financial management 61 17 11 5 5 0 0 20
2020 Real property 46 12 12 23 0 0 7 15
2020 Material management 62 23 7 8 0 0 0 15
2020 Information management 54 20 5 9 0 2 10 50
2020 Information technology 56 24 4 4 9 0 4 50
2020 Policy 57 16 11 11 0 0 5 20
2020 Project management 49 20 20 5 0 0 6 20
2020 Other services to the public 48 25 7 3 2 2 13 60
2020 None of the above 37 24 7 6 2 3 21 95
2019 Client contact centre 50 15 15 0 0 7 12 35
2019 Communications or public affairs 37 19 16 17 5 0 5 35
2019 Access to information and privacy 47 7 19 11 7 2 7 45
2019 Library services 48 18 10 9 2 1 12 130
2019 Administration and operations 35 24 8 10 8 1 14 80
2019 Human resources 32 16 6 15 17 0 14 45
2019 Financial management 57 4 31 0 8 0 0 25
2019 Real property 27 18 18 12 26 0 0 15
2019 Material management 86 8 0 0 0 0 6 15
2019 Information management 46 19 13 5 3 1 13 75
2019 Information technology 43 20 11 8 14 0 4 65
2019 Policy 32 33 10 5 10 0 10 20
2019 Project management 35 15 25 10 7 3 6 35
2019 Other services to the public 42 17 25 2 2 4 8 45
2019 None of the above 55 17 12 2 3 1 10 105
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