2024 Public Service Employee Survey Results for Financial Consumer Agency of Canada by Question 107. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. During meetings in my work unit, I feel free to use the official language of my choice.

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. I have the information, training and equipment I need to ensure my health and safety at work.

Question 7. I have support at work to balance my work and personal life.

Question 8. I get a sense of satisfaction from my work.

Question 9. I receive meaningful recognition for work well done.

Question 10. I have clear work objectives.

Question 11. I know how my work contributes to the achievement of my department's or agency's goals.

Question 12. Overall, I feel valued at work.

Question 13. I am proud of the work that I do.

Question 14. I have opportunities to provide input into decisions that affect my work.

Question 15. I am encouraged to be innovative or to take initiative in my work.

Question 16. I have support at work to provide a high level of service.

Question 17. Overall, I like my job.

Question 18. I can complete my assigned workload during my regular working hours.

Question 19a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 19b. I feel that the quality of my work suffers because of... too many approval stages.

Question 19c. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 19d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 19e. I feel that the quality of my work suffers because of... high staff turnover.

Question 19f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 19g. I feel that the quality of my work suffers because of... unreliable technology.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Question 25. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Question 26. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 27. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I feel that my immediate supervisor supports my career goals.

Question 29. My immediate supervisor keeps me informed about the issues affecting my work.

Question 30. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).

Question 31. I am satisfied with the quality of supervision I receive.

Question 32. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 33. Senior managers in my department or agency lead by example in ethical behaviour.

Question 34. I have confidence in the senior management of my department or agency.

Question 35. Senior management in my department or agency makes effective and timely decisions.

Question 36. Essential information flows effectively from senior management to staff.

Question 37. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 38. My department or agency does a good job of communicating its vision, mission and goals.

Question 39. I feel that change is managed well in my department or agency.

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 41. My department or agency does a good job of promoting values and ethics in the workplace.

Question 42. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 43. My department or agency does a good job of supporting employee career development.

Question 44a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 44b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 44c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 44d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES

Question 44e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accommodation issues

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46. I feel I would be supported by my department or agency if I proposed a new idea.

Question 47. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 48. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes individuals who have an array of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. This includes but is not limited to differences in ethnicity or race, culture, religion, disability, sexual orientation, gender identity, age, educational background, region, and marital or parental status.
Definition of the term has changed from PSES 2022.

Question 49. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism is the active process of identifying and eliminating racism by changing systems, organizational structures, policies and practices and attitudes, so that power is redistributed and shared equitably.
Definition of the term has changed from PSES 2022.

Question 50. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Question 51. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Question 52. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.

Question 53. Overall, my department or agency treats me with respect.

Question 54. I would recommend my department or agency as a great place to work.

Question 55. I am satisfied with my department or agency.

Question 56. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 57_1. Do you intend to leave your current position in the next two years?

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.

Question 57_2. Of those who indicated that they intend to leave their current position in the next two years: Please indicate your reason for leaving

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.

Question 58. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past 12 months?

Definition of the term has changed from PSES 2022.

Question 59a. From whom did you experience harassment on the job? ...Co-workers

Question 59b. From whom did you experience harassment on the job? …Individuals with authority over me

Question 59c. From whom did you experience harassment on the job? …Individuals working for me

Question 59d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 59e. From whom did you experience harassment on the job? …Individuals from other departments or agencies

Question 59f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)

Question 59g. From whom did you experience harassment on the job? …Other

Question 60a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Question 60b. Please indicate the nature of the harassment you experienced. ...Excessive control

Question 60c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Question 60d. Please indicate the nature of the harassment you experienced. ...Humiliation

Question 60e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Question 60f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Question 60g. Please indicate the nature of the harassment you experienced. ...Personal attack

Question 60h. Please indicate the nature of the harassment you experienced. ...Physical violence

Question 60i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Question 60j. Please indicate the nature of the harassment you experienced. ...Threat

Question 60k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Question 60l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Question 60m. Please indicate the nature of the harassment you experienced. ...Other

Question 61a. What action(s) did you take to address the harassment you experienced? …I discussed the matter with my supervisor or a senior manager.

Question 61b. What action(s) did you take to address the harassment you experienced? …I discussed the matter with the person(s) from whom I experienced the harassment.

Question 61c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Question 61d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Question 61e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Question 61f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Question 61g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Question 61h. What action(s) did you take to address the harassment you experienced? ...Other

Question 61i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Question 63. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 64. My department or agency works hard to create a workplace that prevents harassment.