2024 Public Service Employee Survey Results for Office of the Auditor General of Canada by Question 103. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2024 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Positive answers" and "Negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Results for questions 44, 73 and 93 are calculated differently than previous years to provide a more accurate and meaningful reflection of employee experiences. The calculation of negative answers now includes "To a very large extent", "To a large extent", "To a moderate extent" and "To a small extent". Because of this adjustment, results for these questions are not directly comparable to previous years.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 20 47 0 33 0 0 0 67 33 10
2024 Compliance, inspection and enforcement 12 38 6 41 3 0 0 50 44 30
2024 Communications or public affairs 33 34 0 22 11 0 0 66 34 30
2024 Administration and operations 37 29 8 25 0 0 0 67 25 25
2024 Human resources 19 44 9 19 9 0 0 64 27 40
2024 Financial management 21 46 5 15 14 0 0 67 28 80
2024 Information technology 30 42 10 14 5 0 0 72 19 40
2024 Internal audit 18 51 6 16 8 0 0 69 25 80
2024 Evaluation 18 65 7 4 6 0 0 83 10 30
2024 Project management 20 40 10 30 0 0 0 60 30 10
2024 Other services to the public 19 37 10 26 8 0 0 56 34 25
2024 None of the above 16 52 10 16 6 0 0 68 22 130
2022 Client contact centre 31 54 15 0 0 0 0 85 0 10
2022 Compliance, inspection and enforcement 28 48 5 13 6 0 0 76 19 35
2022 Communications or public affairs 39 26 0 20 14 0 0 66 34 25
2022 Administration and operations 51 34 10 3 3 0 0 84 6 25
2022 Human resources 27 51 0 17 4 0 0 78 22 40
2022 Financial management 27 56 4 9 4 0 0 83 14 50
2022 Information technology 25 58 0 9 8 0 0 83 17 30
2022 Internal audit 28 53 4 12 3 0 0 81 15 80
2022 Evaluation 31 51 8 7 3 0 0 83 10 30
2022 Project management 35 43 10 7 5 0 0 78 12 20
2022 Other services to the public 27 44 3 17 7 2 0 73 25 40
2022 None of the above 26 54 5 11 4 0 0 80 16 105
2020 Client contact centre 69 31 0 0 0 0 0 100 0 10
2020 Compliance, inspection and enforcement 24 69 4 3 0 0 0 93 3 25
2020 Communications or public affairs 38 56 0 6 0 0 0 94 6 15
2020 Administration and operations 55 34 3 4 4 0 0 90 8 25
2020 Human resources 47 45 0 5 3 0 0 92 8 40
2020 Financial management 31 53 3 10 4 0 0 84 13 70
2020 Information technology 68 27 0 5 0 0 0 95 5 35
2020 Internal audit 30 54 9 6 1 0 0 84 7 55
2020 Evaluation 33 56 0 5 5 0 0 89 11 15
2020 Other services to the public 47 40 0 13 0 0 0 87 13 30
2020 None of the above 37 51 3 9 0 0 0 88 9 105

Question 2. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 63 37 0 0 0 0 0 100 0 10
2024 Compliance, inspection and enforcement 54 38 8 0 0 0 0 92 0 30
2024 Communications or public affairs 45 43 3 9 0 0 0 89 9 30
2024 Administration and operations 68 11 6 8 7 0 0 79 15 25
2024 Human resources 73 25 0 2 0 0 0 98 2 40
2024 Financial management 66 22 1 7 2 0 2 89 10 80
2024 Information technology 61 23 5 9 3 0 0 84 11 40
2024 Internal audit 65 21 4 10 0 0 0 86 10 80
2024 Evaluation 67 14 7 6 7 0 0 80 13 30
2024 Project management 61 26 0 13 0 0 0 87 13 10
2024 Other services to the public 72 22 4 0 3 0 0 94 3 25
2024 None of the above 49 29 10 6 6 0 0 79 11 130

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 27 0 26 0 0 0 74 26 10
2024 Compliance, inspection and enforcement 63 23 6 8 0 0 0 87 8 30
2024 Communications or public affairs 58 25 5 12 0 0 0 83 12 30
2024 Administration and operations 56 7 18 11 7 0 0 63 19 25
2024 Human resources 56 32 2 3 7 0 0 88 10 40
2024 Financial management 60 20 7 7 4 0 2 82 11 80
2024 Information technology 56 23 5 8 8 0 0 79 15 40
2024 Internal audit 60 21 5 12 1 0 0 81 14 80
2024 Evaluation 57 22 7 8 7 0 0 79 15 30
2024 Project management 68 8 0 25 0 0 0 75 25 10
2024 Other services to the public 69 24 4 4 0 0 0 92 4 25
2024 None of the above 46 28 9 11 6 0 0 74 17 130

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 19 55 0 18 0 0 9 80 20 10
2024 Compliance, inspection and enforcement 25 20 23 26 7 0 0 45 32 30
2024 Communications or public affairs 33 27 10 9 12 0 8 65 23 30
2024 Administration and operations 38 19 11 17 14 0 0 57 32 25
2024 Human resources 26 17 20 22 15 0 0 43 37 40
2024 Financial management 30 35 11 17 8 0 0 65 24 80
2024 Information technology 17 41 19 10 13 0 0 58 23 40
2024 Internal audit 24 31 7 23 14 0 1 56 37 75
2024 Evaluation 21 44 15 17 3 0 0 65 20 30
2024 Project management 35 25 0 27 13 0 0 60 40 10
2024 Other services to the public 22 38 15 11 14 0 0 60 25 25
2024 None of the above 24 31 9 16 17 0 3 56 34 130
2022 Client contact centre 46 32 7 7 0 0 7 84 8 10
2022 Compliance, inspection and enforcement 36 43 8 11 3 0 0 79 13 35
2022 Communications or public affairs 38 35 11 4 4 0 8 80 8 25
2022 Administration and operations 57 32 0 3 5 0 3 92 8 25
2022 Human resources 50 29 8 11 0 0 2 81 11 40
2022 Financial management 60 34 2 4 0 0 0 94 4 50
2022 Information technology 46 46 3 6 0 0 0 92 6 30
2022 Internal audit 37 44 5 7 1 3 2 85 9 80
2022 Evaluation 44 27 13 4 7 3 3 75 12 30
2022 Project management 58 25 8 4 0 0 4 87 4 20
2022 Other services to the public 45 37 8 3 6 0 3 84 8 40
2022 None of the above 45 27 11 9 3 2 3 76 12 105
2020 Client contact centre 51 49 0 0 0 0 0 100 0 10
2020 Compliance, inspection and enforcement 22 48 21 9 0 0 0 70 9 25
2020 Communications or public affairs 19 62 19 0 0 0 0 81 0 15
2020 Administration and operations 51 42 3 4 0 0 0 93 4 25
2020 Human resources 34 56 5 3 3 0 0 90 5 40
2020 Financial management 25 50 15 11 0 0 0 74 11 70
2020 Information technology 60 28 5 4 0 3 0 91 4 35
2020 Internal audit 34 54 5 5 1 0 0 89 7 55
2020 Evaluation 50 50 0 0 0 0 0 100 0 15
2020 Other services to the public 27 51 9 9 4 0 0 78 13 30
2020 None of the above 29 52 10 9 0 0 0 81 9 105
2019 Client contact centre 62 38 0 0 0 0 0 100 0 15
2019 Compliance, inspection and enforcement 49 44 3 3 0 0 0 93 3 25
2019 Communications or public affairs 50 50 0 0 0 0 0 100 0 10
2019 Administration and operations 54 42 0 4 0 0 0 96 4 25
2019 Human resources 49 35 4 12 0 0 0 84 12 25
2019 Financial management 47 50 0 1 2 0 0 97 3 50
2019 Information technology 81 13 0 0 5 0 0 95 5 15
2019 Internal audit 59 33 1 4 3 0 0 92 7 75
2019 Evaluation 43 43 6 0 7 0 0 86 7 15
2019 Project management 35 56 9 0 0 0 0 91 0 10
2019 Other services to the public 43 34 17 3 3 0 0 77 6 25
2019 None of the above 66 23 6 4 1 0 0 88 5 90

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 36 20 9 9 0 0 63 17 10
2024 Compliance, inspection and enforcement 21 48 17 9 6 0 0 69 15 30
2024 Communications or public affairs 19 20 24 22 15 0 0 39 37 30
2024 Administration and operations 37 35 17 8 4 0 0 72 11 25
2024 Human resources 21 44 14 15 7 0 0 64 22 40
2024 Financial management 34 35 12 12 7 0 0 68 20 80
2024 Information technology 17 34 14 18 17 0 0 51 34 40
2024 Internal audit 26 32 15 17 10 0 0 58 27 75
2024 Evaluation 3 51 23 20 4 0 0 54 23 30
2024 Project management 16 61 0 13 10 0 0 77 23 10
2024 Other services to the public 33 27 22 18 0 0 0 60 18 25
2024 None of the above 26 37 14 15 7 0 1 64 22 130
2022 Client contact centre 38 32 23 8 0 0 0 70 8 10
2022 Compliance, inspection and enforcement 27 34 18 18 3 0 0 61 21 35
2022 Communications or public affairs 28 49 9 11 4 0 0 76 15 25
2022 Administration and operations 44 29 8 15 0 0 3 76 16 25
2022 Human resources 32 45 11 7 5 0 0 77 12 40
2022 Financial management 25 55 6 10 3 0 0 81 13 50
2022 Information technology 31 45 6 16 3 0 0 76 18 30
2022 Internal audit 22 44 9 18 6 0 0 66 25 80
2022 Evaluation 31 41 7 21 0 0 0 71 21 30
2022 Project management 47 40 8 5 0 0 0 87 5 20
2022 Other services to the public 23 50 11 8 8 0 0 73 16 40
2022 None of the above 35 49 9 5 2 0 0 84 7 105
2020 Client contact centre 49 51 0 0 0 0 0 100 0 10
2020 Compliance, inspection and enforcement 20 36 14 25 4 0 0 56 29 25
2020 Communications or public affairs 32 49 13 6 0 0 0 81 6 15
2020 Administration and operations 36 37 8 19 0 0 0 73 19 25
2020 Human resources 36 51 11 3 0 0 0 87 3 40
2020 Financial management 37 33 11 19 0 0 0 71 19 70
2020 Information technology 59 23 15 3 0 0 0 82 3 35
2020 Internal audit 29 51 13 6 2 0 0 79 8 55
2020 Evaluation 36 56 0 9 0 0 0 91 9 15
2020 Other services to the public 41 55 0 3 0 0 0 97 3 30
2020 None of the above 41 40 8 9 2 0 0 81 11 105
2019 Client contact centre 32 44 16 8 0 0 0 76 8 15
2019 Compliance, inspection and enforcement 34 44 0 9 13 0 0 78 22 25
2019 Communications or public affairs 32 50 0 17 0 0 0 83 17 10
2019 Administration and operations 32 60 0 8 0 0 0 92 8 25
2019 Human resources 42 43 8 8 0 0 0 84 8 25
2019 Financial management 34 40 20 6 0 0 0 74 6 50
2019 Information technology 44 45 5 0 5 0 0 90 5 15
2019 Internal audit 24 52 6 14 5 0 0 75 19 75
2019 Evaluation 27 52 14 7 0 0 0 79 7 15
2019 Project management 19 46 17 9 9 0 0 65 18 10
2019 Other services to the public 29 39 13 20 0 0 0 67 20 25
2019 None of the above 41 36 11 11 1 0 1 77 12 90

Question 6. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 27 57 0 8 0 0 9 92 8 10
2024 Compliance, inspection and enforcement 42 25 16 12 5 0 0 67 17 30
2024 Communications or public affairs 35 40 3 16 6 0 0 75 22 30
2024 Administration and operations 48 23 14 11 4 0 0 71 15 25
2024 Human resources 30 40 16 3 11 0 0 70 14 40
2024 Financial management 44 35 8 9 5 0 0 78 14 80
2024 Information technology 33 45 8 7 8 0 0 77 15 40
2024 Internal audit 27 49 10 8 6 0 0 75 15 80
2024 Evaluation 23 50 10 13 4 0 0 74 16 30
2024 Project management 29 40 10 21 0 0 0 69 21 10
2024 Other services to the public 42 44 0 12 3 0 0 86 14 25
2024 None of the above 37 37 9 10 6 0 1 75 16 130
2022 Client contact centre 54 32 14 0 0 0 0 86 0 10
2022 Compliance, inspection and enforcement 50 27 10 9 3 0 0 77 12 35
2022 Communications or public affairs 62 27 4 0 4 0 3 92 4 25
2022 Administration and operations 62 13 15 10 0 0 0 76 10 25
2022 Human resources 66 22 10 2 0 0 0 88 2 40
2022 Financial management 55 34 7 4 0 0 0 89 4 50
2022 Information technology 58 39 0 3 0 0 0 97 3 30
2022 Internal audit 45 42 10 0 1 0 1 89 1 80
2022 Evaluation 47 32 10 4 7 0 0 79 12 30
2022 Project management 50 45 0 0 0 0 5 100 0 20
2022 Other services to the public 42 33 12 10 3 0 0 75 13 40
2022 None of the above 45 38 8 5 2 1 0 84 7 105
2020 Client contact centre 69 31 0 0 0 0 0 100 0 10
2020 Compliance, inspection and enforcement 42 29 17 12 0 0 0 71 12 25
2020 Communications or public affairs 59 41 0 0 0 0 0 100 0 15
2020 Administration and operations 55 30 10 4 0 0 0 86 4 25
2020 Human resources 59 31 5 3 3 0 0 89 5 40
2020 Financial management 44 32 13 10 0 0 2 77 10 70
2020 Information technology 63 27 3 7 0 0 0 90 7 35
2020 Internal audit 47 50 1 1 0 0 0 97 1 55
2020 Evaluation 44 42 5 9 0 0 0 86 9 15
2020 Other services to the public 58 29 4 9 0 0 0 87 9 30
2020 None of the above 45 39 8 7 0 0 1 85 7 105
2019 Client contact centre 46 46 0 8 0 0 0 92 8 15
2019 Compliance, inspection and enforcement 56 31 9 0 4 0 0 87 4 25
2019 Communications or public affairs 68 15 17 0 0 0 0 83 0 10
2019 Administration and operations 50 38 0 12 0 0 0 88 12 25
2019 Human resources 80 16 0 4 0 0 0 96 4 25
2019 Financial management 60 30 6 0 5 0 0 90 5 50
2019 Information technology 67 27 0 0 5 0 0 95 5 15
2019 Internal audit 63 28 4 4 1 0 0 91 5 75
2019 Evaluation 34 59 6 0 0 0 0 94 0 15
2019 Project management 37 44 10 0 9 0 0 81 9 10
2019 Other services to the public 49 27 5 12 7 0 0 76 19 25
2019 None of the above 57 35 5 3 1 0 0 92 3 90

Question 7. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 53 0 9 0 0 0 91 9 10
2024 Compliance, inspection and enforcement 21 34 16 15 15 0 0 55 30 30
2024 Communications or public affairs 42 30 3 13 11 0 0 72 24 30
2024 Administration and operations 53 21 7 4 15 0 0 74 19 25
2024 Human resources 22 36 13 13 16 0 0 58 29 40
2024 Financial management 32 35 10 18 6 0 0 66 24 80
2024 Information technology 30 48 9 5 8 0 0 78 13 40
2024 Internal audit 22 38 15 9 17 0 0 60 25 80
2024 Evaluation 6 70 14 3 7 0 0 76 10 30
2024 Project management 20 50 8 0 23 0 0 69 23 10
2024 Other services to the public 28 40 14 3 11 0 4 71 15 25
2024 None of the above 22 27 18 16 17 0 0 50 32 130
2022 Client contact centre 47 30 23 0 0 0 0 77 0 10
2022 Compliance, inspection and enforcement 33 39 17 5 7 0 0 71 12 35
2022 Communications or public affairs 37 29 4 23 7 0 0 66 30 25
2022 Administration and operations 64 22 5 3 5 0 0 86 9 25
2022 Human resources 52 39 5 4 0 0 0 91 4 40
2022 Financial management 47 30 14 9 0 0 0 78 9 50
2022 Information technology 53 31 11 4 0 0 0 84 4 30
2022 Internal audit 36 35 4 9 15 0 0 72 25 80
2022 Evaluation 38 29 3 30 0 0 0 67 30 30
2022 Project management 57 32 0 11 0 0 0 89 11 20
2022 Other services to the public 39 29 14 10 8 0 0 68 17 35
2022 None of the above 42 33 9 10 5 0 0 75 16 105
2020 Client contact centre 90 10 0 0 0 0 0 100 0 10
2020 Compliance, inspection and enforcement 36 41 20 3 0 0 0 77 3 25
2020 Communications or public affairs 32 32 13 24 0 0 0 63 24 15
2020 Administration and operations 48 38 0 10 0 0 4 89 11 25
2020 Human resources 62 36 3 0 0 0 0 97 0 40
2020 Financial management 37 43 9 8 2 1 0 82 10 70
2020 Information technology 83 17 0 0 0 0 0 100 0 35
2020 Internal audit 45 39 9 5 3 0 0 84 7 55
2020 Evaluation 55 36 0 9 0 0 0 91 9 15
2020 Other services to the public 50 37 7 6 0 0 0 87 6 30
2020 None of the above 34 44 13 7 2 0 0 78 9 105
2019 Client contact centre 78 8 8 0 0 0 6 91 0 15
2019 Compliance, inspection and enforcement 68 17 11 4 0 0 0 85 4 25
2019 Communications or public affairs 41 43 0 9 7 0 0 84 16 10
2019 Administration and operations 32 61 0 7 0 0 0 93 7 25
2019 Human resources 51 46 4 0 0 0 0 96 0 25
2019 Financial management 39 46 6 7 2 0 0 85 9 50
2019 Information technology 77 18 0 0 5 0 0 95 5 15
2019 Internal audit 40 39 5 9 7 0 0 80 15 75
2019 Evaluation 36 43 0 21 0 0 0 79 21 15
2019 Project management 19 43 10 19 9 0 0 62 28 10
2019 Other services to the public 47 23 18 7 5 0 0 70 11 25
2019 None of the above 45 34 10 7 2 0 1 80 9 90

Question 8. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 38 10 9 9 0 0 73 17 10
2024 Compliance, inspection and enforcement 18 47 15 12 7 0 0 65 19 30
2024 Communications or public affairs 7 45 11 22 15 0 0 52 36 25
2024 Administration and operations 44 27 25 4 0 0 0 71 4 25
2024 Human resources 23 42 13 17 5 0 0 66 22 40
2024 Financial management 36 42 8 3 11 0 0 78 14 80
2024 Information technology 24 39 13 11 13 0 0 63 24 40
2024 Internal audit 24 43 11 17 5 0 0 67 22 80
2024 Evaluation 12 72 13 3 0 0 0 84 3 30
2024 Project management 29 32 0 21 18 0 0 61 39 10
2024 Other services to the public 22 41 14 11 7 4 0 66 19 25
2024 None of the above 32 32 11 16 9 0 0 64 25 130
2022 Client contact centre 34 39 20 7 0 0 0 73 7 10
2022 Compliance, inspection and enforcement 28 44 12 7 9 0 0 71 16 35
2022 Communications or public affairs 42 32 16 7 4 0 0 73 11 25
2022 Administration and operations 53 24 13 9 0 0 0 77 9 25
2022 Human resources 43 40 5 9 2 0 0 84 11 40
2022 Financial management 34 41 15 8 2 0 0 75 10 50
2022 Information technology 48 31 9 6 7 0 0 79 13 30
2022 Internal audit 35 43 9 11 3 0 0 78 13 80
2022 Evaluation 43 40 14 3 0 0 0 83 3 30
2022 Project management 40 31 14 15 0 0 0 70 15 20
2022 Other services to the public 43 34 12 8 3 0 0 77 11 40
2022 None of the above 34 43 13 7 3 0 0 77 10 105
2020 Client contact centre 69 10 10 10 0 0 0 79 10 10
2020 Compliance, inspection and enforcement 35 48 9 9 0 0 0 83 9 25
2020 Communications or public affairs 38 56 0 6 0 0 0 94 6 15
2020 Administration and operations 44 42 7 4 4 0 0 86 8 25
2020 Human resources 57 28 16 0 0 0 0 84 0 40
2020 Financial management 37 38 14 8 3 0 0 75 11 70
2020 Information technology 52 40 8 0 0 0 0 92 0 35
2020 Internal audit 43 34 17 6 0 0 0 77 6 55
2020 Evaluation 52 39 9 0 0 0 0 91 0 15
2020 Other services to the public 53 40 7 0 0 0 0 93 0 30
2020 None of the above 40 37 14 6 2 1 0 77 8 105
2019 Client contact centre 48 46 6 0 0 0 0 94 0 15
2019 Compliance, inspection and enforcement 44 31 13 7 4 0 0 76 11 25
2019 Communications or public affairs 9 57 9 26 0 0 0 65 26 10
2019 Administration and operations 47 37 11 4 0 0 0 84 4 25
2019 Human resources 46 50 4 0 0 0 0 96 0 25
2019 Financial management 40 38 20 2 0 0 0 78 2 50
2019 Information technology 69 26 0 0 5 0 0 95 5 15
2019 Internal audit 31 44 10 9 5 0 0 75 14 75
2019 Evaluation 36 37 6 14 6 0 0 73 20 15
2019 Project management 28 54 0 0 18 0 0 82 18 10
2019 Other services to the public 24 56 9 7 5 0 0 79 11 25
2019 None of the above 44 38 12 4 3 0 0 82 6 90

Question 9. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 7 27 10 38 17 0 0 34 56 10
2024 Compliance, inspection and enforcement 18 30 14 23 15 0 0 47 39 30
2024 Communications or public affairs 15 31 23 6 24 0 0 46 30 30
2024 Administration and operations 40 34 4 19 4 0 0 74 23 25
2024 Human resources 18 44 10 16 13 0 0 61 28 40
2024 Financial management 26 31 16 18 9 0 0 57 26 80
2024 Information technology 20 27 30 9 14 0 0 47 23 40
2024 Internal audit 10 37 13 24 15 0 0 48 39 80
2024 Evaluation 10 47 14 22 7 0 0 57 29 30
2024 Project management 34 26 19 21 0 0 0 60 21 10
2024 Other services to the public 11 45 12 16 12 0 4 58 29 25
2024 None of the above 19 34 15 15 17 0 0 53 32 130
2022 Client contact centre 27 50 8 8 7 0 0 77 15 10
2022 Compliance, inspection and enforcement 30 36 15 8 11 0 0 66 20 35
2022 Communications or public affairs 30 29 15 23 4 0 0 58 26 25
2022 Administration and operations 37 33 9 3 18 0 0 70 22 25
2022 Human resources 40 35 9 9 7 0 0 75 16 40
2022 Financial management 26 43 14 10 7 0 0 69 17 50
2022 Information technology 32 38 6 20 4 0 0 70 24 30
2022 Internal audit 24 36 10 19 11 0 0 60 30 80
2022 Evaluation 30 31 13 13 9 3 0 63 23 30
2022 Project management 43 45 8 4 0 0 0 89 4 20
2022 Other services to the public 23 46 16 9 6 0 0 69 15 40
2022 None of the above 26 41 10 18 5 0 0 67 23 105
2020 Client contact centre 40 39 10 0 10 0 0 79 10 10
2020 Compliance, inspection and enforcement 32 27 23 17 0 0 0 59 17 25
2020 Communications or public affairs 25 51 6 5 13 0 0 76 18 15
2020 Administration and operations 34 41 7 11 4 0 4 77 16 25
2020 Human resources 57 31 7 5 0 0 0 87 5 40
2020 Financial management 26 43 14 15 0 2 0 71 15 70
2020 Information technology 53 36 11 0 0 0 0 89 0 35
2020 Internal audit 19 50 12 11 7 0 0 70 18 55
2020 Evaluation 47 27 9 9 9 0 0 74 17 15
2020 Other services to the public 46 37 7 4 2 0 4 87 6 30
2020 None of the above 27 47 15 8 4 0 0 73 12 105
2019 Client contact centre 38 62 0 0 0 0 0 100 0 15
2019 Compliance, inspection and enforcement 30 37 21 9 3 0 0 68 11 25
2019 Communications or public affairs 9 58 7 9 17 0 0 67 26 10
2019 Administration and operations 28 49 11 4 4 0 4 80 8 25
2019 Human resources 42 43 12 4 0 0 0 84 4 25
2019 Financial management 31 47 5 13 4 0 0 78 17 50
2019 Information technology 51 36 7 0 5 0 0 88 5 15
2019 Internal audit 21 42 14 13 11 0 0 63 23 75
2019 Evaluation 21 29 28 22 0 0 0 50 22 15
2019 Project management 28 38 16 9 9 0 0 66 18 10
2019 Other services to the public 26 47 14 3 5 5 0 77 8 25
2019 None of the above 26 39 18 14 2 0 0 66 16 90

Question 10. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 21 39 0 41 0 0 0 59 41 10
2024 Compliance, inspection and enforcement 22 48 18 6 6 0 0 70 12 30
2024 Communications or public affairs 16 26 6 40 12 0 0 42 52 30
2024 Administration and operations 23 40 14 15 7 0 0 64 23 25
2024 Human resources 25 44 9 10 9 2 0 71 20 40
2024 Financial management 30 47 10 6 8 0 0 77 14 80
2024 Information technology 22 30 22 11 15 0 0 52 26 40
2024 Internal audit 23 42 12 16 8 0 0 65 23 80
2024 Evaluation 9 58 13 17 3 0 0 67 20 30
2024 Project management 26 61 0 13 0 0 0 87 13 10
2024 Other services to the public 28 46 11 12 3 0 0 74 15 25
2024 None of the above 26 42 16 11 5 0 0 68 16 130
2022 Client contact centre 20 49 14 17 0 0 0 69 17 10
2022 Compliance, inspection and enforcement 36 47 2 6 9 0 0 83 15 35
2022 Communications or public affairs 14 51 4 20 12 0 0 64 32 25
2022 Administration and operations 45 37 10 3 5 0 0 82 8 25
2022 Human resources 45 43 0 10 2 0 0 88 12 40
2022 Financial management 27 44 16 13 0 0 0 70 13 50
2022 Information technology 34 33 12 9 13 0 0 67 21 30
2022 Internal audit 25 46 10 15 4 0 0 71 19 80
2022 Evaluation 20 62 3 12 3 0 0 81 15 30
2022 Project management 42 35 8 11 4 0 0 77 15 20
2022 Other services to the public 40 40 5 10 5 0 0 80 14 40
2022 None of the above 37 41 11 11 1 0 0 78 12 105
2020 Client contact centre 48 31 10 10 0 0 0 79 10 10
2020 Compliance, inspection and enforcement 23 63 10 4 0 0 0 86 4 25
2020 Communications or public affairs 19 51 18 6 6 0 0 70 13 15
2020 Administration and operations 28 38 14 19 0 0 0 67 19 25
2020 Human resources 49 41 5 5 0 0 0 89 5 40
2020 Financial management 33 46 11 9 1 0 0 79 11 70
2020 Information technology 55 29 10 6 0 0 0 84 6 30
2020 Internal audit 21 50 15 11 3 0 0 72 14 55
2020 Evaluation 31 52 9 9 0 0 0 83 9 15
2020 Other services to the public 33 60 4 0 0 0 4 96 0 30
2020 None of the above 38 46 10 6 0 0 0 84 6 105
2019 Client contact centre 32 62 0 6 0 0 0 94 6 15
2019 Compliance, inspection and enforcement 25 43 17 11 4 0 0 68 15 25
2019 Communications or public affairs 0 65 17 17 0 0 0 65 17 10
2019 Administration and operations 28 56 11 4 0 0 0 84 4 25
2019 Human resources 30 51 16 4 0 0 0 80 4 25
2019 Financial management 42 45 8 5 2 0 0 86 6 50
2019 Information technology 55 40 0 0 5 0 0 95 5 15
2019 Internal audit 38 31 11 17 3 0 0 70 20 75
2019 Evaluation 20 45 7 28 0 0 0 65 28 15
2019 Project management 19 37 26 9 9 0 0 56 18 10
2019 Other services to the public 12 74 5 5 5 0 0 86 10 25
2019 None of the above 30 53 6 8 2 0 0 83 10 90

Question 11. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 18 54 10 18 0 0 0 72 18 10
2024 Compliance, inspection and enforcement 38 53 3 3 3 0 0 91 6 30
2024 Communications or public affairs 24 40 21 15 0 0 0 64 15 30
2024 Administration and operations 43 35 4 14 4 0 0 79 17 25
2024 Human resources 33 50 10 4 2 0 0 83 7 40
2024 Financial management 44 36 10 5 6 0 0 80 11 80
2024 Information technology 37 36 14 6 8 0 0 73 13 40
2024 Internal audit 33 44 14 7 3 0 0 77 10 80
2024 Evaluation 20 67 10 0 3 0 0 87 3 30
2024 Project management 26 53 8 13 0 0 0 79 13 10
2024 Other services to the public 41 37 11 11 0 0 0 78 11 25
2024 None of the above 39 41 7 7 5 0 1 81 12 130
2022 Client contact centre 54 30 7 8 0 0 0 84 8 10
2022 Compliance, inspection and enforcement 56 36 5 0 3 0 0 93 3 35
2022 Communications or public affairs 39 45 4 8 4 0 0 84 11 25
2022 Administration and operations 62 30 5 0 3 0 0 92 3 25
2022 Human resources 58 33 4 5 0 0 0 91 5 40
2022 Financial management 51 32 9 6 2 0 0 83 8 50
2022 Information technology 39 47 0 10 3 0 0 87 13 30
2022 Internal audit 55 36 2 5 1 0 0 91 6 80
2022 Evaluation 43 46 7 3 0 0 0 89 3 30
2022 Project management 49 32 7 12 0 0 0 80 12 20
2022 Other services to the public 51 38 3 8 0 0 0 90 8 40
2022 None of the above 64 28 3 4 2 0 0 92 6 105
2020 Client contact centre 69 21 10 0 0 0 0 90 0 10
2020 Compliance, inspection and enforcement 54 39 3 4 0 0 0 93 4 25
2020 Communications or public affairs 56 38 6 0 0 0 0 94 0 15
2020 Administration and operations 47 38 3 11 0 0 0 86 11 25
2020 Human resources 69 28 3 0 0 0 0 97 0 40
2020 Financial management 54 34 9 1 1 0 0 88 2 70
2020 Information technology 65 30 5 0 0 0 0 95 0 35
2020 Internal audit 48 45 4 3 0 0 0 93 3 55
2020 Evaluation 64 27 9 0 0 0 0 91 0 15
2020 Other services to the public 56 41 4 0 0 0 0 96 0 30
2020 None of the above 55 41 3 1 0 0 0 96 1 105
2019 Client contact centre 59 41 0 0 0 0 0 100 0 10
2019 Compliance, inspection and enforcement 44 36 9 11 0 0 0 80 11 25
2019 Communications or public affairs 26 48 17 9 0 0 0 74 9 10
2019 Administration and operations 36 56 0 8 0 0 0 92 8 25
2019 Human resources 72 20 8 0 0 0 0 92 0 25
2019 Financial management 61 35 4 0 0 0 0 96 0 50
2019 Information technology 67 28 0 0 5 0 0 95 5 15
2019 Internal audit 58 31 5 4 2 0 0 89 6 75
2019 Evaluation 34 51 14 0 0 0 0 86 0 15
2019 Project management 44 37 0 10 9 0 0 81 19 10
2019 Other services to the public 26 71 4 0 0 0 0 96 0 25
2019 None of the above 59 32 3 5 1 0 0 91 6 90

Question 12. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 46 19 9 9 0 0 63 18 10
2024 Compliance, inspection and enforcement 13 40 9 20 18 0 0 53 38 30
2024 Communications or public affairs 15 28 3 36 18 0 0 43 54 30
2024 Administration and operations 31 43 4 11 11 0 0 74 22 25
2024 Human resources 19 41 24 11 5 0 0 60 16 40
2024 Financial management 25 37 14 13 12 0 0 62 24 80
2024 Information technology 14 44 16 13 13 0 0 58 26 40
2024 Internal audit 17 34 11 24 15 0 0 50 38 75
2024 Evaluation 9 58 13 13 6 0 0 67 19 30
2024 Project management 20 41 8 21 10 0 0 61 31 10
2024 Other services to the public 22 30 6 25 12 0 4 55 39 25
2024 None of the above 21 33 13 17 17 0 0 54 34 130
2022 Client contact centre 27 49 8 16 0 0 0 76 16 10
2022 Compliance, inspection and enforcement 30 42 12 8 9 0 0 71 17 35
2022 Communications or public affairs 32 34 8 19 8 0 0 66 26 25
2022 Administration and operations 40 33 3 14 9 0 0 73 23 25
2022 Human resources 46 25 11 6 12 0 0 71 18 40
2022 Financial management 24 39 26 9 2 0 0 63 11 50
2022 Information technology 26 46 14 9 4 0 0 73 13 30
2022 Internal audit 34 33 12 8 13 0 0 67 21 80
2022 Evaluation 30 37 10 20 3 0 0 67 23 30
2022 Project management 31 48 12 8 0 0 0 80 8 20
2022 Other services to the public 46 29 12 10 3 0 0 75 13 40
2022 None of the above 33 40 11 11 6 0 0 73 16 105
2020 Client contact centre 59 41 0 0 0 0 0 100 0 10
2020 Compliance, inspection and enforcement 23 45 21 7 4 0 0 68 11 25
2020 Communications or public affairs 32 43 6 13 6 0 0 75 19 15
2020 Administration and operations 37 41 10 8 4 0 0 78 11 25
2020 Human resources 57 33 11 0 0 0 0 89 0 40
2020 Financial management 31 46 11 10 2 0 0 77 12 70
2020 Information technology 59 33 5 3 0 0 0 92 3 35
2020 Internal audit 33 45 11 7 5 0 0 77 12 55
2020 Evaluation 39 44 9 0 9 0 0 83 9 15
2020 Other services to the public 38 62 0 0 0 0 0 100 0 30
2020 None of the above 34 44 12 9 2 0 0 77 10 105
2019 Client contact centre 46 40 14 0 0 0 0 86 0 15
2019 Compliance, inspection and enforcement 37 35 17 4 7 0 0 71 11 25
2019 Communications or public affairs 17 41 24 17 0 0 0 58 17 10
2019 Administration and operations 37 39 12 12 0 0 0 76 12 25
2019 Human resources 61 28 12 0 0 0 0 88 0 25
2019 Financial management 41 39 11 7 2 0 0 81 8 50
2019 Information technology 62 33 0 0 5 0 0 95 5 15
2019 Internal audit 33 35 11 8 13 0 0 69 20 75
2019 Evaluation 13 44 6 31 6 0 0 57 37 15
2019 Project management 19 53 0 19 9 0 0 72 28 10
2019 Other services to the public 21 52 12 11 5 0 0 73 15 25
2019 None of the above 32 44 12 11 2 0 0 76 12 90

Question 13. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 22 19 9 0 0 0 73 9 10
2024 Compliance, inspection and enforcement 33 39 16 12 0 0 0 72 12 30
2024 Communications or public affairs 28 22 29 12 10 0 0 50 22 30
2024 Administration and operations 41 38 21 0 0 0 0 79 0 25
2024 Human resources 35 43 14 6 2 0 0 78 8 40
2024 Financial management 43 37 11 4 5 0 0 80 9 80
2024 Information technology 40 33 14 5 8 0 0 73 13 40
2024 Internal audit 36 37 17 7 4 0 0 73 10 75
2024 Evaluation 36 60 3 0 0 0 0 97 0 30
2024 Project management 29 32 10 29 0 0 0 61 29 10
2024 Other services to the public 38 33 24 6 0 0 0 71 6 25
2024 None of the above 38 36 14 6 5 0 0 74 12 130
2022 Client contact centre 27 49 24 0 0 0 0 76 0 10
2022 Compliance, inspection and enforcement 39 45 10 3 3 0 0 84 6 35
2022 Communications or public affairs 59 25 12 5 0 0 0 84 5 25
2022 Administration and operations 60 26 10 0 3 0 0 87 3 25
2022 Human resources 51 30 15 0 4 0 0 81 4 40
2022 Financial management 35 47 14 2 2 0 0 82 4 50
2022 Information technology 54 21 14 6 4 0 0 76 10 30
2022 Internal audit 43 44 4 7 3 0 0 86 10 80
2022 Evaluation 44 40 13 3 0 0 0 84 3 30
2022 Project management 58 12 26 4 0 0 0 70 4 20
2022 Other services to the public 54 30 10 0 6 0 0 84 6 40
2022 None of the above 56 27 13 3 2 0 0 83 5 105
2020 Client contact centre 69 10 10 10 0 0 0 79 10 10
2020 Compliance, inspection and enforcement 35 57 5 4 0 0 0 91 4 25
2020 Communications or public affairs 46 47 7 0 0 0 0 93 0 15
2020 Administration and operations 51 37 4 8 0 0 0 89 8 25
2020 Human resources 63 29 8 0 0 0 0 92 0 40
2020 Financial management 41 43 9 7 0 0 0 84 7 70
2020 Information technology 62 33 6 0 0 0 0 94 0 30
2020 Internal audit 51 33 10 5 0 0 0 85 5 55
2020 Evaluation 61 34 5 0 0 0 0 95 0 15
2020 Other services to the public 72 28 0 0 0 0 0 100 0 30
2020 None of the above 51 38 8 2 1 0 0 89 3 105
2019 Client contact centre 46 46 8 0 0 0 0 92 0 15
2019 Compliance, inspection and enforcement 42 30 20 4 4 0 0 71 9 25
2019 Communications or public affairs 33 50 17 0 0 0 0 83 0 10
2019 Administration and operations 51 49 0 0 0 0 0 100 0 25
2019 Human resources 49 43 8 0 0 0 0 92 0 25
2019 Financial management 51 43 6 0 0 0 0 94 0 50
2019 Information technology 73 22 0 0 5 0 0 95 5 15
2019 Internal audit 46 34 14 2 4 0 0 80 6 75
2019 Evaluation 39 40 8 13 0 0 0 79 13 15
2019 Project management 19 63 9 0 9 0 0 82 9 10
2019 Other services to the public 46 39 11 4 0 0 0 85 4 25
2019 None of the above 54 30 12 2 2 0 0 84 4 90

Question 14. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 11 39 17 24 9 0 0 50 33 10
2024 Compliance, inspection and enforcement 11 41 9 33 6 0 0 52 40 30
2024 Communications or public affairs 10 32 9 28 21 0 0 42 49 25
2024 Administration and operations 28 38 4 15 15 0 0 66 30 25
2024 Human resources 12 46 16 10 17 0 0 58 26 40
2024 Financial management 25 35 8 20 13 0 0 60 33 80
2024 Information technology 18 38 12 17 14 0 0 56 31 40
2024 Internal audit 9 37 10 23 20 0 0 47 43 75
2024 Evaluation 9 27 13 28 23 0 0 36 50 30
2024 Project management 12 41 18 9 21 0 0 53 29 10
2024 Other services to the public 21 31 20 17 7 0 4 54 25 25
2024 None of the above 18 27 15 20 20 0 0 45 40 130
2022 Client contact centre 21 63 8 0 8 0 0 84 8 10
2022 Compliance, inspection and enforcement 34 37 15 7 7 0 0 71 14 35
2022 Communications or public affairs 37 40 4 11 7 0 0 77 19 25
2022 Administration and operations 37 30 9 16 9 0 0 66 25 25
2022 Human resources 51 34 7 2 7 0 0 85 9 40
2022 Financial management 24 51 7 16 2 0 0 75 18 50
2022 Information technology 42 52 3 3 0 0 0 94 3 30
2022 Internal audit 30 37 11 14 7 0 0 67 21 80
2022 Evaluation 29 39 11 9 13 0 0 67 22 30
2022 Project management 29 48 23 0 0 0 0 77 0 20
2022 Other services to the public 34 38 10 7 11 0 0 72 18 40
2022 None of the above 32 37 15 11 4 1 0 70 15 105
2020 Client contact centre 51 29 0 10 10 0 0 79 21 10
2020 Compliance, inspection and enforcement 30 54 9 7 0 0 0 84 7 25
2020 Communications or public affairs 32 37 25 0 6 0 0 68 6 15
2020 Administration and operations 30 47 12 12 0 0 0 76 12 25
2020 Human resources 47 38 13 3 0 0 0 84 3 40
2020 Financial management 33 42 12 8 5 0 0 75 12 70
2020 Information technology 62 33 5 0 0 0 0 95 0 35
2020 Internal audit 29 50 8 12 1 0 0 79 13 55
2020 Evaluation 61 22 0 9 9 0 0 83 17 15
2020 Other services to the public 35 44 10 7 0 0 4 82 8 30
2020 None of the above 32 46 12 9 1 0 0 77 10 105
2019 Client contact centre 24 59 9 9 0 0 0 83 9 10
2019 Compliance, inspection and enforcement 31 40 17 11 0 0 0 71 11 25
2019 Communications or public affairs 28 45 17 9 0 0 0 73 9 10
2019 Administration and operations 13 64 4 19 0 0 0 77 19 25
2019 Human resources 53 43 4 0 0 0 0 96 0 25
2019 Financial management 43 40 11 6 0 0 0 83 6 50
2019 Information technology 76 19 0 0 5 0 0 95 5 15
2019 Internal audit 36 32 10 14 8 0 0 68 22 75
2019 Evaluation 13 47 14 21 6 0 0 60 27 15
2019 Project management 28 44 0 19 9 0 0 72 28 10
2019 Other services to the public 25 60 8 3 5 0 0 85 8 25
2019 None of the above 37 39 14 6 4 0 0 76 10 90

Question 15. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 37 7 18 9 0 0 66 27 10
2024 Compliance, inspection and enforcement 9 48 30 14 0 0 0 57 14 30
2024 Communications or public affairs 19 43 5 18 15 0 0 62 33 30
2024 Administration and operations 32 47 10 4 8 0 0 79 11 25
2024 Human resources 26 30 21 14 9 0 0 56 24 40
2024 Financial management 38 34 11 9 8 0 0 72 17 80
2024 Information technology 15 37 19 15 14 0 0 53 29 40
2024 Internal audit 15 30 19 21 16 0 0 44 37 80
2024 Evaluation 6 27 28 22 17 0 0 32 39 30
2024 Project management 28 40 18 0 13 0 0 69 13 10
2024 Other services to the public 14 45 20 12 6 0 4 61 18 25
2024 None of the above 18 32 19 19 11 0 1 51 31 130
2022 Client contact centre 39 46 8 7 0 0 0 85 7 10
2022 Compliance, inspection and enforcement 38 35 5 15 7 0 0 73 22 35
2022 Communications or public affairs 52 33 4 8 4 0 0 85 12 25
2022 Administration and operations 44 13 26 17 0 0 0 57 17 25
2022 Human resources 51 38 2 2 2 4 0 93 5 40
2022 Financial management 29 44 19 5 2 0 0 73 7 50
2022 Information technology 31 39 11 16 3 0 0 70 19 30
2022 Internal audit 34 35 8 14 9 0 0 69 23 80
2022 Evaluation 25 36 10 23 6 0 0 60 29 30
2022 Project management 29 45 15 11 0 0 0 74 11 20
2022 Other services to the public 30 58 4 0 8 0 0 88 8 40
2022 None of the above 31 44 13 6 6 0 0 75 12 105
2020 Client contact centre 69 0 21 0 10 0 0 69 10 10
2020 Compliance, inspection and enforcement 26 58 9 7 0 0 0 84 7 25
2020 Communications or public affairs 38 43 13 0 6 0 0 81 6 15
2020 Administration and operations 59 26 8 8 0 0 0 85 8 25
2020 Human resources 63 24 8 5 0 0 0 87 5 40
2020 Financial management 41 37 13 8 1 0 0 78 9 70
2020 Information technology 55 31 14 0 0 0 0 86 0 35
2020 Internal audit 28 43 19 6 3 0 0 71 9 55
2020 Evaluation 36 41 5 9 9 0 0 78 17 15
2020 Other services to the public 45 37 14 0 0 0 4 85 0 30
2020 None of the above 38 40 14 7 1 0 0 78 8 105
2019 Client contact centre 56 30 6 8 0 0 0 86 8 15
2019 Compliance, inspection and enforcement 36 40 13 9 3 0 0 76 11 25
2019 Communications or public affairs 26 50 16 9 0 0 0 76 9 10
2019 Administration and operations 36 38 16 7 4 0 0 73 11 25
2019 Human resources 53 36 4 8 0 0 0 88 8 25
2019 Financial management 51 36 9 2 2 0 0 87 4 50
2019 Information technology 80 15 0 0 5 0 0 95 5 15
2019 Internal audit 34 26 16 10 13 0 0 61 23 75
2019 Evaluation 20 53 27 0 0 0 0 73 0 15
2019 Project management 28 44 9 10 9 0 0 72 19 10
2019 Other services to the public 29 44 18 4 5 0 0 73 8 25
2019 None of the above 41 39 8 9 3 0 0 80 12 90

Question 16. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 39 7 17 0 0 0 76 17 10
2024 Compliance, inspection and enforcement 19 39 16 21 5 0 0 58 26 30
2024 Communications or public affairs 6 37 27 6 21 0 3 45 27 30
2024 Administration and operations 36 45 7 12 0 0 0 81 12 25
2024 Human resources 11 53 9 19 7 0 0 64 26 40
2024 Financial management 35 38 11 6 10 0 0 73 16 80
2024 Information technology 12 38 22 20 8 0 0 50 28 40
2024 Internal audit 17 33 17 19 13 0 0 51 33 80
2024 Evaluation 6 39 34 8 10 3 0 47 18 30
2024 Project management 20 58 10 13 0 0 0 77 13 10
2024 Other services to the public 26 41 19 11 3 0 0 67 13 25
2024 None of the above 17 36 22 14 8 0 1 54 23 130
2022 Client contact centre 19 42 22 8 8 0 0 61 17 10
2022 Compliance, inspection and enforcement 38 36 12 5 6 3 0 76 11 35
2022 Communications or public affairs 36 27 10 19 8 0 0 63 27 25
2022 Administration and operations 58 18 7 17 0 0 0 76 17 25
2022 Human resources 48 35 8 9 0 0 0 83 9 40
2022 Financial management 29 51 16 4 0 0 0 80 4 50
2022 Information technology 42 22 18 14 4 0 0 64 18 30
2022 Internal audit 28 39 11 13 6 0 3 69 20 80
2022 Evaluation 21 46 25 0 3 0 6 70 3 30
2022 Project management 36 37 16 11 0 0 0 72 11 20
2022 Other services to the public 36 44 7 7 6 0 0 81 12 40
2022 None of the above 32 47 10 8 2 0 1 79 10 105
2020 Client contact centre 59 10 21 10 0 0 0 69 10 10
2020 Compliance, inspection and enforcement 31 41 16 7 0 0 5 76 7 25
2020 Communications or public affairs 25 43 19 13 0 0 0 68 13 15
2020 Administration and operations 48 30 10 8 4 0 0 78 11 25
2020 Human resources 45 50 3 3 0 0 0 95 3 40
2020 Financial management 33 44 17 6 0 0 0 77 6 70
2020 Information technology 45 46 9 0 0 0 0 91 0 30
2020 Internal audit 29 55 10 6 0 0 0 84 6 55
2020 Evaluation 61 22 0 17 0 0 0 83 17 15
2020 Other services to the public 56 33 7 0 0 0 4 93 0 30
2020 None of the above 37 47 8 6 2 0 0 84 8 105
2019 Client contact centre 46 46 8 0 0 0 0 92 0 15
2019 Compliance, inspection and enforcement 37 38 9 11 4 0 0 76 16 25
2019 Communications or public affairs 17 67 16 0 0 0 0 84 0 10
2019 Administration and operations 40 45 8 8 0 0 0 84 8 25
2019 Human resources 46 43 8 4 0 0 0 88 4 25
2019 Financial management 50 33 13 5 0 0 0 82 5 50
2019 Information technology 67 27 0 0 5 0 0 95 5 15
2019 Internal audit 27 46 19 1 7 0 0 72 9 75
2019 Evaluation 27 46 0 19 0 0 7 79 21 15
2019 Project management 28 44 10 9 9 0 0 72 18 10
2019 Other services to the public 20 65 7 3 5 0 0 85 8 25
2019 None of the above 37 44 10 6 3 0 0 82 9 90

Question 17. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 30 19 9 0 0 0 73 9 10
2024 Compliance, inspection and enforcement 20 39 18 20 3 0 0 59 23 30
2024 Communications or public affairs 12 49 9 24 6 0 0 62 30 30
2024 Administration and operations 48 37 15 0 0 0 0 85 0 25
2024 Human resources 23 44 18 12 2 0 0 67 14 40
2024 Financial management 38 39 10 7 7 0 0 77 14 80
2024 Information technology 28 44 13 7 8 0 0 72 15 40
2024 Internal audit 27 38 19 9 7 0 0 65 16 80
2024 Evaluation 12 76 7 3 3 0 0 88 6 30
2024 Project management 29 40 0 10 21 0 0 69 31 10
2024 Other services to the public 23 42 17 18 0 0 0 65 18 25
2024 None of the above 31 34 16 12 6 0 0 65 18 130
2022 Client contact centre 27 58 8 7 0 0 0 85 7 10
2022 Compliance, inspection and enforcement 36 42 11 2 9 0 0 78 12 35
2022 Communications or public affairs 46 35 4 11 4 0 0 81 15 25
2022 Administration and operations 53 36 6 3 3 0 0 89 5 25
2022 Human resources 51 30 10 7 2 0 0 81 9 40
2022 Financial management 34 46 14 6 0 0 0 80 6 50
2022 Information technology 50 38 3 6 4 0 0 87 10 30
2022 Internal audit 37 41 11 9 1 1 0 79 10 80
2022 Evaluation 41 37 19 3 0 0 0 78 3 30
2022 Project management 50 30 16 4 0 0 0 80 4 20
2022 Other services to the public 42 38 7 7 6 0 0 80 13 40
2022 None of the above 43 39 11 4 4 0 0 82 7 105
2020 Client contact centre 59 21 21 0 0 0 0 79 0 10
2020 Compliance, inspection and enforcement 46 45 9 0 0 0 0 91 0 25
2020 Communications or public affairs 38 56 0 0 6 0 0 94 6 15
2020 Administration and operations 52 30 7 8 4 0 0 82 11 25
2020 Human resources 64 23 13 0 0 0 0 87 0 40
2020 Financial management 34 49 11 6 1 0 0 82 7 70
2020 Information technology 59 35 3 3 0 0 0 94 3 35
2020 Internal audit 47 37 9 7 0 0 0 84 7 55
2020 Evaluation 61 31 9 0 0 0 0 91 0 15
2020 Other services to the public 59 33 7 0 0 0 0 93 0 30
2020 None of the above 38 46 9 4 2 0 0 85 6 105
2019 Client contact centre 48 52 0 0 0 0 0 100 0 15
2019 Compliance, inspection and enforcement 41 34 21 0 4 0 0 75 4 25
2019 Communications or public affairs 17 57 26 0 0 0 0 74 0 10
2019 Administration and operations 51 34 16 0 0 0 0 84 0 25
2019 Human resources 53 39 8 0 0 0 0 92 0 25
2019 Financial management 46 40 10 5 0 0 0 86 5 50
2019 Information technology 74 20 0 0 5 0 0 95 5 15
2019 Internal audit 30 49 9 9 2 0 0 79 12 75
2019 Evaluation 51 30 12 7 0 0 0 81 7 15
2019 Project management 19 53 10 9 9 0 0 72 18 10
2019 Other services to the public 34 49 5 4 8 0 0 83 12 25
2019 None of the above 44 41 8 5 2 0 0 86 6 90

Question 18. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 21 47 9 23 0 0 0 68 23 10
2024 Compliance, inspection and enforcement 11 42 19 13 15 0 0 54 27 30
2024 Communications or public affairs 37 43 11 3 7 0 0 80 9 30
2024 Administration and operations 27 28 23 13 3 0 6 59 17 25
2024 Human resources 31 34 22 4 9 0 0 65 13 40
2024 Financial management 25 39 18 12 6 0 0 64 18 80
2024 Information technology 25 47 13 7 7 0 0 73 14 40
2024 Internal audit 20 28 29 9 14 0 0 48 23 80
2024 Evaluation 17 57 20 6 0 0 0 74 6 30
2024 Project management 35 49 17 0 0 0 0 83 0 10
2024 Other services to the public 23 34 30 11 3 0 0 57 14 25
2024 None of the above 14 41 21 16 7 0 1 56 23 130
2022 Client contact centre 27 66 7 0 0 0 0 93 0 10
2022 Compliance, inspection and enforcement 41 24 24 8 3 0 0 65 11 35
2022 Communications or public affairs 34 40 3 11 11 0 0 74 22 25
2022 Administration and operations 32 18 27 11 12 0 0 50 22 25
2022 Human resources 19 42 23 13 4 0 0 60 17 40
2022 Financial management 20 45 26 9 0 0 0 65 9 50
2022 Information technology 30 42 20 8 0 0 0 72 8 30
2022 Internal audit 26 26 22 15 9 1 0 53 24 80
2022 Evaluation 36 23 30 3 9 0 0 59 12 30
2022 Project management 41 27 4 20 8 0 0 68 28 20
2022 Other services to the public 25 27 21 22 5 0 0 52 27 40
2022 None of the above 21 40 19 14 6 0 0 61 20 105
2020 Client contact centre 32 29 29 0 0 0 10 68 0 10
2020 Compliance, inspection and enforcement 26 43 13 15 3 0 0 70 18 25
2020 Communications or public affairs 38 25 19 13 5 0 0 63 18 15
2020 Administration and operations 52 31 14 0 4 0 0 82 4 25
2020 Human resources 37 26 23 9 5 0 0 63 14 40
2020 Financial management 18 42 23 10 6 0 0 60 17 70
2020 Information technology 39 29 22 4 6 0 0 68 10 35
2020 Internal audit 30 43 13 8 5 0 0 73 14 55
2020 Evaluation 30 43 13 14 0 0 0 73 14 15
2020 Other services to the public 37 38 14 5 6 0 0 75 11 30
2020 None of the above 20 41 23 11 5 0 0 61 16 105
2019 Client contact centre 44 48 8 0 0 0 0 92 0 15
2019 Compliance, inspection and enforcement 17 53 13 13 4 0 0 69 17 25
2019 Communications or public affairs 35 6 26 17 16 0 0 41 33 10
2019 Administration and operations 34 56 4 7 0 0 0 90 7 25
2019 Human resources 25 20 32 19 4 0 0 44 24 25
2019 Financial management 35 28 22 8 7 0 0 63 15 50
2019 Information technology 41 26 21 5 7 0 0 67 12 15
2019 Internal audit 34 37 18 11 0 0 0 70 11 75
2019 Evaluation 42 35 24 0 0 0 0 76 0 15
2019 Project management 28 46 17 9 0 0 0 74 9 10
2019 Other services to the public 25 49 19 0 8 0 0 74 8 25
2019 None of the above 31 39 19 10 2 0 0 69 12 90

Question 19a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 28 28 19 0 0 0 19 53 10
2024 Compliance, inspection and enforcement 14 26 36 21 3 0 0 24 40 30
2024 Communications or public affairs 24 47 14 3 12 0 0 15 71 30
2024 Administration and operations 11 42 24 15 4 4 0 20 55 25
2024 Human resources 29 35 32 3 0 0 0 3 65 40
2024 Financial management 15 23 30 21 4 4 1 27 41 80
2024 Information technology 20 31 37 5 8 0 0 12 51 40
2024 Internal audit 25 26 37 9 2 0 1 11 52 80
2024 Evaluation 16 20 48 10 3 0 3 13 37 30
2024 Project management 8 33 9 38 0 0 12 44 47 10
2024 Other services to the public 11 32 26 24 7 0 0 31 43 25
2024 None of the above 16 29 29 19 5 1 1 25 46 130
2022 Client contact centre 0 32 49 19 0 0 0 19 32 10
2022 Compliance, inspection and enforcement 12 19 42 17 7 0 2 25 32 35
2022 Communications or public affairs 15 27 36 22 0 0 0 22 42 25
2022 Administration and operations 15 39 31 8 8 0 0 15 54 25
2022 Human resources 10 29 42 11 7 0 0 19 40 40
2022 Financial management 4 21 47 15 9 0 3 25 26 50
2022 Information technology 19 29 31 17 0 0 3 17 50 30
2022 Internal audit 17 28 30 22 3 0 0 24 45 80
2022 Evaluation 15 22 31 25 7 0 0 32 37 30
2022 Project management 25 13 49 4 9 0 0 13 38 20
2022 Other services to the public 6 33 42 8 11 0 0 19 39 40
2022 None of the above 6 27 41 18 8 0 1 26 33 105
2020 Client contact centre 0 31 40 29 0 0 0 29 31 10
2020 Compliance, inspection and enforcement 3 7 54 27 9 0 0 36 10 25
2020 Communications or public affairs 0 32 38 24 6 0 0 30 32 15
2020 Administration and operations 4 14 56 18 8 0 0 26 18 25
2020 Human resources 11 22 41 16 11 0 0 26 32 40
2020 Financial management 7 21 33 34 6 0 0 39 28 70
2020 Information technology 9 6 47 32 6 0 0 38 15 35
2020 Internal audit 2 18 50 17 11 0 2 29 20 55
2020 Evaluation 0 22 39 22 16 0 0 39 22 15
2020 Other services to the public 7 16 40 27 7 0 4 35 24 30
2020 None of the above 5 15 36 30 13 0 1 43 20 105
2019 Client contact centre 0 54 32 14 0 0 0 14 54 15
2019 Compliance, inspection and enforcement 6 11 39 28 16 0 0 44 17 25
2019 Communications or public affairs 9 32 42 17 0 0 0 17 41 10
2019 Administration and operations 16 18 38 24 4 0 0 28 34 25
2019 Human resources 16 34 28 15 8 0 0 23 49 25
2019 Financial management 3 19 28 44 7 0 0 50 22 50
2019 Information technology 5 25 28 19 18 0 5 38 31 15
2019 Internal audit 10 26 33 21 11 0 0 31 36 75
2019 Evaluation 33 21 24 9 14 0 0 23 54 15
2019 Project management 19 34 19 18 10 0 0 28 53 10
2019 Other services to the public 4 27 22 39 5 0 3 45 32 25
2019 None of the above 2 17 32 35 13 1 0 49 19 90

Question 19b. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 18 18 10 0 0 0 10 72 10
2024 Compliance, inspection and enforcement 21 29 31 15 3 0 0 18 51 30
2024 Communications or public affairs 28 45 22 3 0 0 3 3 74 30
2024 Administration and operations 19 32 28 18 3 0 0 21 51 25
2024 Human resources 41 33 17 5 3 0 0 8 75 40
2024 Financial management 19 20 31 15 8 4 4 25 42 80
2024 Information technology 25 27 35 6 8 0 0 13 52 40
2024 Internal audit 45 15 23 10 2 1 3 12 64 80
2024 Evaluation 41 16 23 17 0 0 3 18 59 30
2024 Project management 13 47 23 18 0 0 0 18 60 10
2024 Other services to the public 21 25 23 23 0 4 4 25 50 25
2024 None of the above 30 22 24 11 9 2 2 21 54 130
2022 Client contact centre 0 19 52 29 0 0 0 29 19 10
2022 Compliance, inspection and enforcement 22 20 20 17 16 0 6 35 44 35
2022 Communications or public affairs 20 29 32 15 4 0 0 19 49 25
2022 Administration and operations 23 27 31 14 5 0 0 19 51 25
2022 Human resources 19 27 31 14 9 0 0 23 47 40
2022 Financial management 8 13 41 18 12 0 8 33 23 50
2022 Information technology 16 34 36 8 3 0 3 12 51 30
2022 Internal audit 21 24 27 15 7 0 4 23 48 80
2022 Evaluation 29 23 12 31 5 0 0 35 53 30
2022 Project management 28 25 21 17 9 0 0 26 53 20
2022 Other services to the public 11 37 27 18 7 0 0 26 47 40
2022 None of the above 16 18 36 15 8 3 4 24 36 105
2020 Client contact centre 10 18 43 18 10 0 0 29 29 10
2020 Compliance, inspection and enforcement 9 21 32 38 0 0 0 38 29 25
2020 Communications or public affairs 25 32 13 19 5 0 6 25 61 15
2020 Administration and operations 11 36 27 15 11 0 0 26 47 25
2020 Human resources 8 16 49 15 12 0 0 27 24 40
2020 Financial management 7 15 41 27 10 0 0 37 22 70
2020 Information technology 0 16 32 33 14 4 0 49 17 35
2020 Internal audit 10 17 34 20 9 10 0 33 29 55
2020 Evaluation 14 17 36 24 9 0 0 33 31 15
2020 Other services to the public 10 7 26 37 17 0 4 56 17 30
2020 None of the above 8 14 37 29 11 0 1 40 22 105
2019 Client contact centre 16 8 30 24 22 0 0 46 24 15
2019 Compliance, inspection and enforcement 3 11 41 17 20 3 4 40 15 25
2019 Communications or public affairs 15 17 50 9 9 0 0 17 32 10
2019 Administration and operations 15 34 33 18 0 0 0 18 49 25
2019 Human resources 8 11 32 31 19 0 0 49 19 25
2019 Financial management 5 5 45 26 15 2 2 43 10 50
2019 Information technology 5 0 34 50 5 5 0 59 6 15
2019 Internal audit 11 19 29 30 10 0 1 40 30 75
2019 Evaluation 26 29 18 27 0 0 0 27 55 15
2019 Project management 28 16 37 9 10 0 0 19 44 10
2019 Other services to the public 0 17 32 33 9 0 8 46 19 25
2019 None of the above 3 12 42 23 15 5 0 39 16 90

Question 19c. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 16 55 29 0 0 0 29 16 10
2024 Compliance, inspection and enforcement 21 17 46 16 0 0 0 16 38 30
2024 Communications or public affairs 21 22 24 13 20 0 0 33 43 30
2024 Administration and operations 0 22 43 31 3 0 0 34 22 25
2024 Human resources 13 34 26 22 3 0 2 25 48 40
2024 Financial management 7 23 43 21 2 0 4 24 31 80
2024 Information technology 12 21 38 16 13 0 0 29 34 40
2024 Internal audit 31 23 22 18 6 0 0 24 54 80
2024 Evaluation 23 15 35 16 8 0 3 24 40 30
2024 Project management 0 39 9 41 0 0 12 46 44 10
2024 Other services to the public 16 18 34 24 8 0 0 31 34 25
2024 None of the above 16 18 39 20 6 1 1 26 34 130
2022 Client contact centre 8 23 35 22 12 0 0 34 31 10
2022 Compliance, inspection and enforcement 9 21 33 32 6 0 0 37 30 35
2022 Communications or public affairs 22 32 33 5 8 0 0 13 55 25
2022 Administration and operations 20 12 38 21 9 0 0 31 32 25
2022 Human resources 4 28 31 17 19 0 0 36 33 40
2022 Financial management 4 9 52 24 9 0 0 34 14 50
2022 Information technology 11 14 23 36 12 3 3 50 26 30
2022 Internal audit 24 26 30 13 4 0 3 17 52 80
2022 Evaluation 15 19 36 20 9 0 0 29 35 30
2022 Project management 20 12 21 33 14 0 0 47 32 20
2022 Other services to the public 3 16 46 19 16 0 0 35 19 40
2022 None of the above 9 23 35 25 8 0 0 33 32 105
2020 Client contact centre 0 21 37 32 10 0 0 43 21 10
2020 Compliance, inspection and enforcement 3 16 38 39 4 0 0 43 19 25
2020 Communications or public affairs 19 25 19 24 13 0 0 37 44 15
2020 Administration and operations 4 20 26 50 0 0 0 50 23 25
2020 Human resources 8 14 26 38 13 0 0 51 22 40
2020 Financial management 4 11 43 34 6 0 1 41 15 70
2020 Information technology 13 5 26 41 15 0 0 55 19 35
2020 Internal audit 5 23 34 33 6 0 0 39 27 55
2020 Evaluation 0 17 36 22 25 0 0 47 17 15
2020 Other services to the public 0 17 33 30 17 0 4 49 18 30
2020 None of the above 8 16 34 33 9 0 0 42 24 105
2019 Client contact centre 0 16 48 22 14 0 0 36 16 15
2019 Compliance, inspection and enforcement 4 13 28 35 16 3 0 54 18 25
2019 Communications or public affairs 0 43 39 0 17 0 0 17 43 10
2019 Administration and operations 0 16 34 47 4 0 0 51 16 25
2019 Human resources 0 23 31 39 8 0 0 47 23 25
2019 Financial management 3 14 37 33 12 0 0 46 18 50
2019 Information technology 5 7 27 45 10 5 0 58 13 15
2019 Internal audit 5 19 38 30 8 0 0 38 24 75
2019 Evaluation 0 14 33 48 6 0 0 54 14 15
2019 Project management 7 10 27 46 10 0 0 56 17 10
2019 Other services to the public 14 16 40 20 9 0 0 30 31 25
2019 None of the above 3 7 43 32 13 1 0 46 10 90

Question 19d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 28 38 0 0 0 0 0 62 10
2024 Compliance, inspection and enforcement 26 41 22 11 0 0 0 11 67 30
2024 Communications or public affairs 27 24 22 25 3 0 0 28 51 30
2024 Administration and operations 22 30 28 12 8 0 0 20 52 25
2024 Human resources 31 34 25 7 3 0 0 10 66 40
2024 Financial management 17 28 36 10 1 0 7 12 49 80
2024 Information technology 38 24 20 12 5 0 0 17 63 40
2024 Internal audit 36 24 17 13 7 3 0 21 61 80
2024 Evaluation 27 13 44 6 6 0 3 13 41 30
2024 Project management 21 10 38 32 0 0 0 32 30 10
2024 Other services to the public 18 23 42 13 4 0 0 16 41 25
2024 None of the above 22 33 27 10 5 1 2 16 56 130
2022 Client contact centre 8 24 54 14 0 0 0 14 32 10
2022 Compliance, inspection and enforcement 18 19 27 14 15 2 5 31 40 35
2022 Communications or public affairs 30 23 16 23 8 0 0 31 53 25
2022 Administration and operations 29 26 24 8 9 0 3 18 57 25
2022 Human resources 11 19 25 36 8 0 0 44 31 40
2022 Financial management 10 25 39 19 8 0 0 26 35 50
2022 Information technology 22 19 33 7 17 0 3 24 42 30
2022 Internal audit 24 30 21 13 6 1 4 20 58 80
2022 Evaluation 16 16 19 28 11 7 4 43 36 30
2022 Project management 16 24 52 4 4 0 0 9 40 20
2022 Other services to the public 11 30 31 20 8 0 0 28 41 35
2022 None of the above 11 26 36 17 9 1 0 26 38 105
2020 Client contact centre 0 21 40 39 0 0 0 39 21 10
2020 Compliance, inspection and enforcement 4 22 43 27 4 0 0 31 26 25
2020 Communications or public affairs 0 32 38 11 19 0 0 30 32 15
2020 Administration and operations 8 19 27 39 8 0 0 47 27 25
2020 Human resources 11 10 25 28 26 0 0 55 20 40
2020 Financial management 10 27 28 28 7 0 0 35 37 70
2020 Information technology 16 17 34 23 7 0 3 31 34 35
2020 Internal audit 8 25 33 21 10 2 2 32 34 55
2020 Evaluation 8 14 22 31 25 0 0 56 22 15
2020 Other services to the public 9 16 34 30 7 0 4 38 26 30
2020 None of the above 14 22 30 25 6 0 2 32 37 105
2019 Client contact centre 8 0 62 16 14 0 0 30 8 15
2019 Compliance, inspection and enforcement 17 12 33 22 9 3 3 33 32 25
2019 Communications or public affairs 24 26 32 9 9 0 0 17 50 10
2019 Administration and operations 8 23 43 19 4 4 0 23 32 25
2019 Human resources 15 23 32 12 19 0 0 31 38 25
2019 Financial management 22 24 29 19 6 0 0 26 45 50
2019 Information technology 18 26 5 41 5 5 0 49 46 15
2019 Internal audit 8 28 34 16 11 2 0 28 37 75
2019 Evaluation 15 0 43 28 14 0 0 42 15 15
2019 Project management 17 27 18 18 20 0 0 38 44 10
2019 Other services to the public 24 13 40 9 9 0 5 19 39 25
2019 None of the above 14 19 31 18 13 2 2 33 34 90

Question 19e. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 11 9 17 11 26 0 26 51 26 10
2024 Compliance, inspection and enforcement 3 24 30 35 8 0 0 44 27 30
2024 Communications or public affairs 24 12 25 24 6 5 3 33 40 30
2024 Administration and operations 3 19 37 24 4 10 4 32 26 25
2024 Human resources 9 25 26 19 19 2 0 38 35 40
2024 Financial management 8 14 25 31 13 4 5 48 24 80
2024 Information technology 14 16 42 18 8 3 0 26 30 40
2024 Internal audit 4 14 34 26 14 3 5 43 20 80
2024 Evaluation 4 16 34 27 13 0 7 43 21 30
2024 Project management 0 18 30 31 0 9 12 39 22 10
2024 Other services to the public 0 10 39 40 3 7 0 47 10 25
2024 None of the above 5 13 26 33 15 4 4 52 20 130
2022 Client contact centre 15 8 35 14 12 8 8 31 27 10
2022 Compliance, inspection and enforcement 10 16 33 22 11 5 3 36 28 35
2022 Communications or public affairs 19 34 33 10 0 0 3 11 55 25
2022 Administration and operations 18 35 31 8 5 0 3 13 55 25
2022 Human resources 7 22 37 29 6 0 0 35 29 40
2022 Financial management 7 34 17 25 8 5 4 36 45 50
2022 Information technology 6 8 32 37 5 3 9 48 16 30
2022 Internal audit 8 25 31 25 6 4 1 33 34 80
2022 Evaluation 7 23 29 27 8 7 0 37 32 30
2022 Project management 12 17 30 28 8 4 0 38 30 20
2022 Other services to the public 6 20 44 16 15 0 0 31 25 40
2022 None of the above 5 15 31 32 12 5 1 46 21 105
2020 Client contact centre 10 21 10 59 0 0 0 59 31 10
2020 Compliance, inspection and enforcement 4 7 49 19 16 0 4 36 12 25
2020 Communications or public affairs 0 0 19 32 49 0 0 81 0 15
2020 Administration and operations 0 15 19 36 29 0 0 66 15 25
2020 Human resources 0 8 13 40 34 5 0 78 8 40
2020 Financial management 8 8 34 33 13 2 1 48 17 70
2020 Information technology 7 3 8 45 30 0 7 81 10 35
2020 Internal audit 3 21 29 28 9 8 2 40 27 55
2020 Evaluation 0 9 42 33 16 0 0 50 9 15
2020 Other services to the public 0 18 30 35 11 4 4 49 19 30
2020 None of the above 9 13 34 25 14 1 3 42 22 105
2019 Client contact centre 0 16 38 32 8 6 0 43 17 15
2019 Compliance, inspection and enforcement 25 20 33 14 8 0 0 22 45 25
2019 Communications or public affairs 0 19 43 28 9 0 0 38 19 10
2019 Administration and operations 15 19 22 29 11 4 0 42 35 25
2019 Human resources 8 12 36 32 12 0 0 43 21 25
2019 Financial management 23 21 42 6 6 2 0 12 45 50
2019 Information technology 0 15 26 30 29 0 0 59 15 15
2019 Internal audit 12 27 29 17 12 2 0 30 40 75
2019 Evaluation 16 30 23 23 0 8 0 25 50 15
2019 Project management 17 9 27 37 10 0 0 47 26 10
2019 Other services to the public 16 26 32 9 8 9 0 19 46 25
2019 None of the above 11 31 26 18 11 2 1 30 43 90

Question 19f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 16 26 11 0 10 0 12 59 10
2024 Compliance, inspection and enforcement 34 20 28 10 9 0 0 19 54 30
2024 Communications or public affairs 39 26 22 7 3 3 0 10 68 30
2024 Administration and operations 15 31 31 15 4 4 0 19 48 25
2024 Human resources 30 33 27 8 0 2 0 8 64 40
2024 Financial management 16 26 29 14 10 0 4 25 44 80
2024 Information technology 26 19 37 12 5 0 0 18 45 40
2024 Internal audit 34 30 19 6 7 1 3 14 66 80
2024 Evaluation 38 16 34 9 0 0 3 10 55 30
2024 Project management 22 35 9 14 8 0 12 25 65 10
2024 Other services to the public 25 19 23 30 0 4 0 31 45 25
2024 None of the above 27 24 24 12 7 3 3 20 54 130
2022 Client contact centre 0 35 38 7 12 8 0 21 38 10
2022 Compliance, inspection and enforcement 21 21 23 19 13 0 2 33 44 35
2022 Communications or public affairs 23 34 36 7 0 0 0 7 57 25
2022 Administration and operations 21 26 37 11 5 0 0 16 47 25
2022 Human resources 10 40 26 16 8 0 0 24 50 40
2022 Financial management 6 24 37 22 8 0 4 31 31 50
2022 Information technology 15 19 19 27 15 3 3 44 36 30
2022 Internal audit 21 24 31 18 4 1 0 22 46 80
2022 Evaluation 21 14 39 21 5 0 0 26 35 30
2022 Project management 19 21 18 33 9 0 0 42 40 20
2022 Other services to the public 14 18 37 22 10 0 0 32 32 40
2022 None of the above 11 24 34 19 9 2 1 28 36 105
2020 Client contact centre 0 29 40 21 10 0 0 31 29 10
2020 Compliance, inspection and enforcement 3 29 40 24 4 0 0 28 32 25
2020 Communications or public affairs 18 13 44 13 13 0 0 25 30 15
2020 Administration and operations 0 33 38 18 11 0 0 29 33 25
2020 Human resources 5 11 53 21 10 0 0 31 16 40
2020 Financial management 9 14 38 33 6 0 0 40 22 70
2020 Information technology 3 11 50 21 15 0 0 37 14 35
2020 Internal audit 4 28 36 16 6 8 2 25 36 55
2020 Evaluation 0 28 56 0 16 0 0 16 28 15
2020 Other services to the public 4 9 47 23 7 7 4 33 14 30
2020 None of the above 6 13 42 26 9 2 1 36 20 105
2019 Client contact centre 8 14 40 22 16 0 0 38 22 15
2019 Compliance, inspection and enforcement 7 11 41 30 8 3 0 39 18 25
2019 Communications or public affairs 22 35 35 0 9 0 0 9 57 10
2019 Administration and operations 4 37 49 11 0 0 0 11 40 25
2019 Human resources 0 20 47 27 7 0 0 34 20 25
2019 Financial management 12 6 41 32 10 0 0 41 18 50
2019 Information technology 0 12 19 35 28 0 5 67 13 15
2019 Internal audit 7 26 45 16 6 0 0 22 33 75
2019 Evaluation 30 22 33 14 0 0 0 14 53 15
2019 Project management 35 27 9 19 10 0 0 29 62 10
2019 Other services to the public 12 8 54 17 10 0 0 26 20 25
2019 None of the above 6 11 44 21 13 3 1 36 18 90

Question 19g. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 44 26 30 0 0 0 30 44 10
2024 Compliance, inspection and enforcement 29 35 17 13 7 0 0 20 64 30
2024 Communications or public affairs 16 38 28 6 9 0 3 16 55 30
2024 Administration and operations 7 26 42 17 9 0 0 25 33 25
2024 Human resources 16 35 31 11 7 0 0 18 51 40
2024 Financial management 18 31 36 12 2 0 1 14 49 80
2024 Information technology 9 21 19 32 14 3 3 49 31 40
2024 Internal audit 23 21 30 13 11 1 1 24 45 80
2024 Evaluation 20 24 21 26 6 0 3 33 46 30
2024 Project management 0 13 59 9 20 0 0 28 13 10
2024 Other services to the public 26 33 26 15 0 0 0 15 59 25
2024 None of the above 18 31 35 11 4 0 1 15 50 130
2022 Client contact centre 0 24 38 27 12 0 0 39 24 10
2022 Compliance, inspection and enforcement 15 22 28 19 7 0 8 29 40 35
2022 Communications or public affairs 8 17 46 23 7 0 0 30 24 25
2022 Administration and operations 7 30 37 13 13 0 0 26 37 25
2022 Human resources 9 24 33 28 6 0 0 34 33 40
2022 Financial management 10 26 50 9 4 0 0 13 37 50
2022 Information technology 5 11 23 26 26 3 6 57 18 30
2022 Internal audit 6 20 38 25 6 1 3 33 27 80
2022 Evaluation 0 6 39 33 21 0 0 54 6 30
2022 Project management 7 12 33 30 17 0 0 47 20 20
2022 Other services to the public 11 26 30 23 10 0 0 33 36 40
2022 None of the above 8 20 37 28 6 1 0 35 28 105
2020 Client contact centre 0 0 43 47 10 0 0 57 0 10
2020 Compliance, inspection and enforcement 7 27 50 12 4 0 0 16 34 25
2020 Communications or public affairs 6 37 38 19 0 0 0 19 43 15
2020 Administration and operations 4 19 44 22 11 0 0 34 23 25
2020 Human resources 5 16 41 26 12 0 0 38 21 40
2020 Financial management 11 32 40 15 2 0 0 17 43 70
2020 Information technology 9 4 25 30 29 0 3 60 14 35
2020 Internal audit 0 21 42 21 14 2 0 36 21 55
2020 Evaluation 0 22 19 34 25 0 0 59 22 15
2020 Other services to the public 7 37 39 10 3 0 4 14 46 30
2020 None of the above 10 18 41 25 5 0 1 30 29 105
2019 Client contact centre 26 15 34 17 9 0 0 26 40 10
2019 Compliance, inspection and enforcement 17 12 35 32 3 0 0 35 30 25
2019 Communications or public affairs 9 17 31 26 17 0 0 43 26 10
2019 Administration and operations 8 22 40 18 11 0 0 30 30 25
2019 Human resources 4 19 38 8 31 0 0 39 23 25
2019 Financial management 17 19 46 10 8 0 0 18 36 50
2019 Information technology 0 8 18 44 25 0 5 73 8 15
2019 Internal audit 5 19 42 26 9 0 0 34 24 75
2019 Evaluation 0 7 45 42 6 0 0 48 7 15
2019 Project management 19 25 27 19 10 0 0 29 44 10
2019 Other services to the public 5 15 55 17 8 0 0 25 20 25
2019 None of the above 10 26 32 22 8 0 1 31 36 90
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My Work Unit

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 38 18 26 9 0 9 41 39 10
2024 Compliance, inspection and enforcement 5 41 10 13 6 3 23 63 25 30
2024 Communications or public affairs 13 27 36 15 8 0 0 40 23 30
2024 Administration and operations 24 39 15 4 4 7 8 74 9 25
2024 Human resources 16 35 14 14 9 5 7 58 27 40
2024 Financial management 22 32 17 5 16 3 4 59 23 80
2024 Information technology 28 20 13 19 12 7 2 52 34 40
2024 Internal audit 22 33 20 13 8 4 0 58 21 80
2024 Evaluation 16 32 11 16 13 5 7 55 33 30
2024 Project management 22 30 9 30 10 0 0 52 40 10
2024 Other services to the public 22 34 22 7 7 0 7 61 16 25
2024 None of the above 15 26 19 12 9 10 9 51 26 130
2022 Client contact centre 7 70 23 0 0 0 0 77 0 10
2022 Compliance, inspection and enforcement 19 32 10 9 6 11 12 67 20 35
2022 Communications or public affairs 14 62 7 0 12 0 5 80 12 25
2022 Administration and operations 41 30 19 7 0 0 3 74 7 25
2022 Human resources 32 27 19 2 2 9 8 71 5 40
2022 Financial management 33 28 26 6 0 2 4 66 6 50
2022 Information technology 27 31 23 3 4 5 7 66 8 30
2022 Internal audit 21 38 16 13 2 6 3 65 17 80
2022 Evaluation 22 43 10 9 3 7 6 75 14 30
2022 Project management 34 45 5 4 4 4 4 86 8 20
2022 Other services to the public 33 37 19 5 5 2 0 72 9 40
2022 None of the above 20 36 23 5 4 6 6 64 10 105
2020 Client contact centre 48 31 21 0 0 0 0 79 0 10
2020 Compliance, inspection and enforcement 16 26 29 7 0 18 4 53 9 25
2020 Communications or public affairs 25 43 6 6 13 0 6 73 20 15
2020 Administration and operations 33 29 27 8 4 0 0 62 11 25
2020 Human resources 43 36 10 0 3 3 5 86 3 40
2020 Financial management 23 39 15 10 5 7 2 68 16 70
2020 Information technology 40 37 14 0 0 10 0 85 0 35
2020 Internal audit 13 42 19 5 1 11 8 68 8 55
2020 Evaluation 16 13 9 17 14 5 26 43 45 15
2020 Other services to the public 30 50 9 0 0 3 7 90 0 30
2020 None of the above 28 35 17 8 3 6 3 69 12 105
2019 Client contact centre 46 40 0 0 0 6 8 100 0 15
2019 Compliance, inspection and enforcement 39 23 18 3 0 9 8 75 4 25
2019 Communications or public affairs 15 50 9 17 0 9 0 72 19 10
2019 Administration and operations 15 47 8 19 4 8 0 67 25 25
2019 Human resources 57 39 0 4 0 0 0 96 4 25
2019 Financial management 38 23 16 11 2 0 11 68 14 50
2019 Information technology 48 33 6 0 6 0 7 88 6 15
2019 Internal audit 32 27 11 10 11 6 2 65 23 75
2019 Evaluation 14 45 6 27 7 0 0 59 34 15
2019 Project management 19 18 9 25 9 20 0 46 43 10
2019 Other services to the public 8 43 3 16 8 17 5 65 31 25
2019 None of the above 35 25 16 8 2 7 7 70 11 90

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 44 9 0 9 0 0 83 9 10
2024 Compliance, inspection and enforcement 39 40 9 7 6 0 0 79 13 30
2024 Communications or public affairs 33 31 12 23 0 0 0 64 23 30
2024 Administration and operations 44 45 7 0 4 0 0 89 4 25
2024 Human resources 46 34 6 4 10 0 0 80 14 40
2024 Financial management 43 36 4 9 6 2 0 81 15 80
2024 Information technology 45 17 21 7 9 0 0 62 17 40
2024 Internal audit 43 43 4 5 5 0 0 86 10 80
2024 Evaluation 37 48 3 0 10 3 0 87 10 30
2024 Project management 43 26 31 0 0 0 0 69 0 10
2024 Other services to the public 33 50 9 4 4 0 0 83 8 25
2024 None of the above 42 33 11 8 4 2 1 76 12 130
2022 Client contact centre 54 38 8 0 0 0 0 92 0 10
2022 Compliance, inspection and enforcement 57 20 14 3 6 0 0 77 9 35
2022 Communications or public affairs 48 36 4 4 8 0 0 85 12 25
2022 Administration and operations 61 22 8 9 0 0 0 82 9 25
2022 Human resources 49 40 2 5 0 4 0 93 5 40
2022 Financial management 61 31 6 2 0 0 0 92 2 50
2022 Information technology 48 37 8 8 0 0 0 85 8 30
2022 Internal audit 48 41 7 3 1 0 0 89 5 80
2022 Evaluation 48 36 7 9 0 0 0 84 9 30
2022 Project management 74 17 0 9 0 0 0 91 9 20
2022 Other services to the public 62 26 3 5 5 0 0 88 10 40
2022 None of the above 49 34 9 5 1 1 1 85 6 105
2020 Client contact centre 79 21 0 0 0 0 0 100 0 10
2020 Compliance, inspection and enforcement 65 21 13 0 0 0 0 87 0 25
2020 Communications or public affairs 56 25 13 0 6 0 0 81 6 15
2020 Administration and operations 63 22 4 4 8 0 0 85 11 25
2020 Human resources 66 20 3 5 0 3 3 92 6 40
2020 Financial management 44 35 11 7 3 0 0 79 11 70
2020 Information technology 76 21 3 0 0 0 0 97 0 35
2020 Internal audit 45 40 9 5 0 0 0 85 5 55
2020 Evaluation 36 56 0 0 9 0 0 91 9 15
2020 Other services to the public 66 31 3 0 0 0 0 97 0 30
2020 None of the above 61 30 5 3 1 0 0 91 4 100
2019 Client contact centre 62 38 0 0 0 0 0 100 0 15
2019 Compliance, inspection and enforcement 52 21 22 3 3 0 0 72 6 25
2019 Communications or public affairs 58 24 9 9 0 0 0 83 9 10
2019 Administration and operations 32 45 4 15 0 4 0 80 15 25
2019 Human resources 54 42 0 4 0 0 0 96 4 25
2019 Financial management 51 35 0 11 4 0 0 85 15 50
2019 Information technology 74 20 0 0 5 0 0 95 5 15
2019 Internal audit 52 25 11 9 1 2 0 79 11 75
2019 Evaluation 33 39 0 21 7 0 0 72 28 15
2019 Project management 29 46 7 9 9 0 0 75 18 10
2019 Other services to the public 29 46 9 7 5 5 0 79 12 25
2019 None of the above 59 24 7 4 4 1 0 84 9 90

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 45 0 0 0 0 0 100 0 10
2024 Compliance, inspection and enforcement 38 53 4 3 3 0 0 91 6 30
2024 Communications or public affairs 45 38 0 18 0 0 0 82 18 30
2024 Administration and operations 59 33 3 4 0 0 0 93 4 25
2024 Human resources 60 23 6 7 5 0 0 83 12 40
2024 Financial management 58 24 11 6 1 0 0 82 7 80
2024 Information technology 42 35 8 8 7 0 0 77 15 40
2024 Internal audit 47 44 3 3 2 0 0 92 5 80
2024 Evaluation 50 40 3 4 3 0 0 90 7 30
2024 Project management 52 27 13 8 0 0 0 79 8 10
2024 Other services to the public 44 48 3 0 4 0 0 93 4 25
2024 None of the above 51 37 4 3 4 1 1 89 7 130
2022 Client contact centre 34 58 8 0 0 0 0 92 0 10
2022 Compliance, inspection and enforcement 60 27 3 6 3 0 0 87 10 35
2022 Communications or public affairs 56 41 4 0 0 0 0 96 0 25
2022 Administration and operations 73 19 3 5 0 0 0 92 5 25
2022 Human resources 57 39 2 2 0 0 0 96 2 40
2022 Financial management 70 30 0 0 0 0 0 100 0 50
2022 Information technology 54 28 9 10 0 0 0 82 10 30
2022 Internal audit 59 40 1 0 0 0 0 99 0 80
2022 Evaluation 52 44 4 0 0 0 0 96 0 30
2022 Project management 72 25 0 4 0 0 0 96 4 20
2022 Other services to the public 67 26 0 3 5 0 0 93 7 40
2022 None of the above 62 29 6 2 1 0 1 91 2 105
2020 Client contact centre 69 31 0 0 0 0 0 100 0 10
2020 Compliance, inspection and enforcement 60 40 0 0 0 0 0 100 0 25
2020 Communications or public affairs 57 30 13 0 0 0 0 87 0 15
2020 Administration and operations 77 19 0 0 4 0 0 96 4 25
2020 Human resources 66 29 3 0 0 0 3 97 0 40
2020 Financial management 62 29 4 5 0 0 0 91 5 70
2020 Information technology 70 24 6 0 0 0 0 94 0 30
2020 Internal audit 59 39 1 0 0 0 0 99 0 55
2020 Evaluation 74 9 17 0 0 0 0 83 0 15
2020 Other services to the public 76 20 3 0 0 0 0 97 0 30
2020 None of the above 66 29 4 0 1 0 0 95 1 105
2019 Client contact centre 68 32 0 0 0 0 0 100 0 15
2019 Compliance, inspection and enforcement 58 27 8 7 0 0 0 85 7 25
2019 Communications or public affairs 65 26 9 0 0 0 0 91 0 10
2019 Administration and operations 59 29 8 4 0 0 0 88 4 25
2019 Human resources 68 28 4 0 0 0 0 96 0 25
2019 Financial management 63 30 0 8 0 0 0 92 8 50
2019 Information technology 74 20 0 0 5 0 0 95 5 15
2019 Internal audit 59 33 1 6 0 0 0 92 6 75
2019 Evaluation 43 29 14 14 0 0 0 72 14 15
2019 Project management 38 37 7 9 9 0 0 75 18 10
2019 Other services to the public 44 48 3 0 5 0 0 92 5 25
2019 None of the above 65 25 4 2 2 1 0 91 4 90

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 36 27 0 0 0 0 73 0 10
2024 Compliance, inspection and enforcement 46 33 11 7 3 0 0 79 9 30
2024 Communications or public affairs 39 20 11 23 7 0 0 59 30 30
2024 Administration and operations 60 29 7 0 4 0 0 89 4 25
2024 Human resources 43 38 4 8 8 0 0 80 16 40
2024 Financial management 46 34 7 7 6 0 0 80 12 80
2024 Information technology 37 40 5 10 8 0 0 77 18 40
2024 Internal audit 38 41 13 3 4 1 0 80 7 80
2024 Evaluation 53 37 4 0 3 3 0 93 3 30
2024 Project management 43 47 10 0 0 0 0 90 0 10
2024 Other services to the public 43 42 11 0 4 0 0 85 4 25
2024 None of the above 41 34 13 7 6 1 0 75 12 130
2022 Client contact centre 32 61 7 0 0 0 0 93 0 10
2022 Compliance, inspection and enforcement 47 35 11 3 3 0 0 83 6 35
2022 Communications or public affairs 49 39 0 8 4 0 0 88 12 25
2022 Administration and operations 56 31 3 6 3 0 0 87 9 25
2022 Human resources 51 42 2 5 0 0 0 93 5 40
2022 Financial management 51 36 12 0 0 0 0 88 0 50
2022 Information technology 62 26 8 4 0 0 0 87 4 30
2022 Internal audit 49 37 6 8 0 0 0 85 8 80
2022 Evaluation 51 40 6 3 0 0 0 91 3 30
2022 Project management 63 33 4 0 0 0 0 96 0 20
2022 Other services to the public 54 28 8 7 3 0 0 82 10 40
2022 None of the above 56 30 7 5 1 1 0 87 6 105
2020 Client contact centre 48 52 0 0 0 0 0 100 0 10
2020 Compliance, inspection and enforcement 45 46 9 0 0 0 0 91 0 25
2020 Communications or public affairs 44 43 6 0 6 0 0 87 6 15
2020 Administration and operations 55 34 11 0 0 0 0 89 0 25
2020 Human resources 56 31 8 5 0 0 0 87 5 40
2020 Financial management 46 38 12 5 0 0 0 83 5 70
2020 Information technology 68 32 0 0 0 0 0 100 0 30
2020 Internal audit 42 47 5 5 0 0 0 89 5 55
2020 Evaluation 83 9 0 0 9 0 0 91 9 15
2020 Other services to the public 63 26 7 0 0 0 4 93 0 30
2020 None of the above 49 36 10 5 0 0 0 85 5 105
2019 Client contact centre 54 38 8 0 0 0 0 92 0 15
2019 Compliance, inspection and enforcement 38 42 17 3 0 0 0 80 3 25
2019 Communications or public affairs 65 17 17 0 0 0 0 83 0 10
2019 Administration and operations 28 52 16 4 0 0 0 81 4 25
2019 Human resources 64 36 0 0 0 0 0 100 0 25
2019 Financial management 54 36 6 2 2 0 0 90 4 50
2019 Information technology 67 27 0 0 5 0 0 95 5 15
2019 Internal audit 46 40 7 5 3 0 0 86 8 75
2019 Evaluation 30 43 12 14 0 0 0 73 14 15
2019 Project management 28 63 0 0 9 0 0 91 9 10
2019 Other services to the public 27 52 12 4 5 0 0 80 8 25
2019 None of the above 56 30 8 3 2 1 0 87 5 90

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 20 55 9 16 0 0 0 75 16 10
2024 Compliance, inspection and enforcement 38 20 3 25 11 0 2 59 37 30
2024 Communications or public affairs 42 28 3 6 6 11 3 82 14 30
2024 Administration and operations 38 33 11 0 0 15 4 87 0 25
2024 Human resources 27 47 11 4 7 0 3 77 12 40
2024 Financial management 33 28 17 4 7 8 3 68 13 80
2024 Information technology 31 20 10 19 11 5 5 57 33 40
2024 Internal audit 29 27 14 11 7 10 2 64 21 80
2024 Evaluation 33 26 18 10 7 7 0 63 18 30
2024 Project management 37 27 10 17 0 0 9 71 18 10
2024 Other services to the public 23 26 28 4 8 4 7 54 14 25
2024 None of the above 29 28 13 3 8 11 9 70 14 130
2022 Client contact centre 35 23 15 16 12 0 0 57 28 10
2022 Compliance, inspection and enforcement 36 22 3 15 12 11 0 66 31 35
2022 Communications or public affairs 52 32 4 0 0 4 8 96 0 25
2022 Administration and operations 59 29 5 0 0 3 3 95 0 25
2022 Human resources 52 28 5 0 9 0 6 85 9 40
2022 Financial management 48 17 6 13 7 7 2 71 22 50
2022 Information technology 35 39 11 0 5 7 3 82 6 30
2022 Internal audit 40 37 7 11 0 3 2 81 12 80
2022 Evaluation 25 49 7 10 3 6 0 78 14 30
2022 Project management 57 20 0 14 4 0 4 81 19 20
2022 Other services to the public 36 28 19 3 5 6 3 71 8 40
2022 None of the above 35 30 12 5 1 9 7 78 7 105

Question 25. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 54 9 8 0 0 0 84 8 10
2024 Compliance, inspection and enforcement 38 17 9 15 12 7 2 61 30 30
2024 Communications or public affairs 39 28 7 9 3 11 3 78 14 30
2024 Administration and operations 42 29 18 0 0 7 4 80 0 25
2024 Human resources 21 53 11 3 7 2 3 78 10 40
2024 Financial management 29 34 19 3 7 5 3 68 11 80
2024 Information technology 28 23 8 17 11 8 5 59 32 40
2024 Internal audit 30 26 13 13 7 9 2 63 22 80
2024 Evaluation 33 18 22 10 7 11 0 57 19 30
2024 Project management 37 27 10 17 0 0 9 71 18 10
2024 Other services to the public 23 28 14 15 4 8 7 60 23 25
2024 None of the above 29 26 13 5 9 9 9 67 17 130
2022 Client contact centre 27 37 7 16 0 0 12 74 18 10
2022 Compliance, inspection and enforcement 34 23 3 9 15 14 2 68 29 35
2022 Communications or public affairs 44 36 8 0 0 4 8 91 0 25
2022 Administration and operations 57 32 5 3 0 3 0 92 4 25
2022 Human resources 47 31 7 2 2 4 6 87 5 40
2022 Financial management 43 19 6 17 7 7 2 67 26 50
2022 Information technology 29 45 11 10 0 3 3 78 11 30
2022 Internal audit 36 32 10 11 2 6 2 74 15 80
2022 Evaluation 24 43 17 6 7 3 0 69 13 30
2022 Project management 52 19 11 10 4 0 4 74 14 20
2022 Other services to the public 39 20 14 13 6 6 3 65 20 40
2022 None of the above 31 33 16 4 3 7 6 73 8 105
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My Immediate Supervisor

Question 26. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 21 11 9 0 0 9 79 10 10
2024 Compliance, inspection and enforcement 31 44 6 3 6 0 10 83 10 30
2024 Communications or public affairs 63 30 0 4 0 0 3 96 4 30
2024 Administration and operations 64 33 0 0 0 0 4 100 0 25
2024 Human resources 49 30 6 8 5 0 3 81 13 40
2024 Financial management 57 20 9 5 1 2 4 83 7 80
2024 Information technology 47 28 14 5 6 0 0 75 11 40
2024 Internal audit 42 30 14 1 6 1 5 77 8 80
2024 Evaluation 35 51 14 0 0 0 0 86 0 30
2024 Project management 29 46 25 0 0 0 0 75 0 10
2024 Other services to the public 39 33 8 4 4 4 7 81 9 25
2024 None of the above 40 32 14 5 3 1 6 76 9 130
2022 Client contact centre 34 43 23 0 0 0 0 77 0 10
2022 Compliance, inspection and enforcement 57 30 2 3 7 0 0 88 10 35
2022 Communications or public affairs 64 33 0 0 4 0 0 96 4 25
2022 Administration and operations 66 22 9 3 0 0 0 88 3 25
2022 Human resources 65 9 13 0 2 4 7 83 3 40
2022 Financial management 56 27 11 4 0 0 2 85 4 50
2022 Information technology 44 29 17 0 4 0 5 77 5 30
2022 Internal audit 45 32 12 7 0 0 3 80 7 80
2022 Evaluation 34 46 7 7 3 0 3 83 10 30
2022 Project management 63 12 16 0 5 0 4 78 5 20
2022 Other services to the public 53 17 10 7 6 0 8 76 14 40
2022 None of the above 42 37 11 3 3 0 4 82 6 105
2020 Client contact centre 69 0 21 0 10 0 0 69 10 10
2020 Compliance, inspection and enforcement 47 23 22 0 0 0 9 76 0 25
2020 Communications or public affairs 68 13 6 0 13 0 0 81 13 15
2020 Administration and operations 77 19 0 4 0 0 0 96 4 25
2020 Human resources 76 22 0 0 0 0 3 100 0 40
2020 Financial management 45 36 11 5 3 0 0 81 8 70
2020 Information technology 77 10 6 3 0 4 0 91 3 35
2020 Internal audit 38 37 19 2 1 0 2 77 3 55
2020 Evaluation 50 25 9 0 0 0 17 90 0 15
2020 Other services to the public 43 33 10 0 0 0 14 88 0 30
2020 None of the above 53 34 5 3 2 0 3 90 5 105
2019 Client contact centre 40 30 22 0 0 0 8 76 0 15
2019 Compliance, inspection and enforcement 35 15 20 17 0 3 9 58 20 25
2019 Communications or public affairs 74 17 9 0 0 0 0 91 0 10
2019 Administration and operations 47 41 4 3 0 0 4 92 4 25
2019 Human resources 68 16 12 0 0 0 4 88 0 25
2019 Financial management 47 33 8 2 4 2 5 85 6 50
2019 Information technology 82 12 0 0 5 0 0 95 5 15
2019 Internal audit 42 41 6 4 6 1 0 84 10 75
2019 Evaluation 43 19 23 14 0 0 0 63 14 15
2019 Project management 28 36 17 0 19 0 0 64 19 10
2019 Other services to the public 36 35 13 5 8 0 5 73 13 25
2019 None of the above 52 28 11 0 4 0 5 84 4 90

Question 27. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 27 48 0 8 17 0 0 75 25 10
2024 Compliance, inspection and enforcement 31 40 15 11 3 0 0 71 14 30
2024 Communications or public affairs 50 26 3 21 0 0 0 77 21 30
2024 Administration and operations 40 45 8 4 4 0 0 85 7 25
2024 Human resources 38 40 12 10 0 0 0 78 10 40
2024 Financial management 54 24 9 7 6 0 0 78 13 80
2024 Information technology 32 53 6 5 5 0 0 84 10 40
2024 Internal audit 42 34 7 10 6 0 0 76 17 80
2024 Evaluation 31 53 3 13 0 0 0 84 13 30
2024 Project management 28 72 0 0 0 0 0 100 0 10
2024 Other services to the public 25 41 13 13 8 0 0 66 21 25
2024 None of the above 35 31 15 10 8 0 1 67 18 130
2022 Client contact centre 46 30 17 7 0 0 0 76 7 10
2022 Compliance, inspection and enforcement 38 39 12 5 6 0 0 77 11 35
2022 Communications or public affairs 32 37 3 20 7 0 0 69 27 25
2022 Administration and operations 62 15 16 0 7 0 0 77 7 25
2022 Human resources 37 36 13 12 2 0 0 73 14 40
2022 Financial management 33 40 15 8 3 0 0 74 11 50
2022 Information technology 39 23 14 11 13 0 0 62 24 30
2022 Internal audit 38 31 14 12 5 0 0 69 17 80
2022 Evaluation 32 39 10 19 0 0 0 71 19 30
2022 Project management 54 27 19 0 0 0 0 81 0 20
2022 Other services to the public 36 44 12 3 5 0 0 80 8 40
2022 None of the above 33 33 18 11 4 0 1 67 15 105
2020 Client contact centre 59 21 10 10 0 0 0 79 10 10
2020 Compliance, inspection and enforcement 27 47 3 22 0 0 0 75 22 25
2020 Communications or public affairs 38 32 18 6 6 0 0 70 13 15
2020 Administration and operations 55 23 4 14 4 0 0 78 18 25
2020 Human resources 60 22 13 5 0 0 0 82 5 40
2020 Financial management 32 40 14 8 6 0 0 72 13 70
2020 Information technology 60 30 10 0 0 0 0 90 0 35
2020 Internal audit 17 49 22 8 1 0 2 68 9 55
2020 Evaluation 36 50 5 0 9 0 0 86 9 15
2020 Other services to the public 47 36 10 3 0 0 4 86 3 30
2020 None of the above 36 43 11 6 4 0 1 80 10 105
2019 Client contact centre 32 54 8 0 6 0 0 86 6 15
2019 Compliance, inspection and enforcement 36 31 11 17 4 0 0 67 22 25
2019 Communications or public affairs 38 26 19 8 0 9 0 71 8 10
2019 Administration and operations 48 30 11 7 0 0 4 81 7 25
2019 Human resources 39 42 16 4 0 0 0 80 4 25
2019 Financial management 34 42 10 7 6 0 2 77 13 50
2019 Information technology 67 14 8 0 6 0 6 86 6 15
2019 Internal audit 34 43 6 15 2 0 0 77 17 75
2019 Evaluation 21 24 22 28 0 6 0 47 30 15
2019 Project management 28 35 9 19 9 0 0 63 28 10
2019 Other services to the public 30 51 8 3 8 0 0 81 11 25
2019 None of the above 41 33 15 6 5 0 0 74 11 90

Question 28. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 46 29 9 8 9 0 0 75 16 10
2024 Compliance, inspection and enforcement 43 26 22 3 6 0 0 69 9 30
2024 Communications or public affairs 37 32 6 10 3 5 7 79 14 30
2024 Administration and operations 52 36 4 4 0 4 0 92 4 25
2024 Human resources 57 20 8 9 6 0 0 77 15 40
2024 Financial management 62 14 10 8 6 0 1 76 14 80
2024 Information technology 44 27 16 0 10 0 2 73 10 40
2024 Internal audit 49 34 7 2 8 0 0 83 10 80
2024 Evaluation 54 33 3 3 7 0 0 87 10 30
2024 Project management 48 31 21 0 0 0 0 79 0 10
2024 Other services to the public 35 51 0 9 4 0 0 86 14 25
2024 None of the above 44 26 18 5 4 1 2 72 9 130
2022 Client contact centre 78 15 7 0 0 0 0 93 0 10
2022 Compliance, inspection and enforcement 58 14 8 9 9 0 3 74 18 35
2022 Communications or public affairs 58 23 11 4 4 0 0 81 8 25
2022 Administration and operations 72 17 5 0 3 0 3 92 3 25
2022 Human resources 53 31 9 5 0 0 2 86 5 40
2022 Financial management 54 28 10 4 2 2 0 83 6 50
2022 Information technology 49 24 17 3 7 0 0 74 10 30
2022 Internal audit 56 25 7 10 2 0 0 81 12 80
2022 Evaluation 48 43 6 0 3 0 0 91 3 30
2022 Project management 63 23 5 5 0 0 4 90 5 20
2022 Other services to the public 53 35 3 4 5 0 0 88 9 40
2022 None of the above 52 28 11 4 4 0 1 81 8 105
2020 Client contact centre 69 31 0 0 0 0 0 100 0 10
2020 Compliance, inspection and enforcement 43 43 9 5 0 0 0 87 5 25
2020 Communications or public affairs 38 43 0 0 13 6 0 86 14 15
2020 Administration and operations 59 29 4 8 0 0 0 89 8 25
2020 Human resources 63 19 15 3 0 0 0 82 3 40
2020 Financial management 49 34 10 7 0 0 0 83 7 70
2020 Information technology 69 26 3 0 3 0 0 95 3 35
2020 Internal audit 45 36 13 3 1 1 0 82 5 55
2020 Evaluation 58 16 9 0 0 9 9 90 0 15
2020 Other services to the public 59 31 7 0 0 4 0 93 0 30
2020 None of the above 55 29 5 4 5 2 1 86 8 105

Question 29. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 71 9 10 0 10 0 0 81 10 10
2024 Compliance, inspection and enforcement 38 35 10 15 3 0 0 73 17 30
2024 Communications or public affairs 60 18 15 3 3 0 0 79 6 30
2024 Administration and operations 40 46 4 7 4 0 0 85 11 25
2024 Human resources 58 30 5 3 6 0 0 87 8 40
2024 Financial management 59 26 9 4 2 0 0 85 6 80
2024 Information technology 42 39 6 7 5 0 0 81 12 40
2024 Internal audit 50 30 9 7 4 0 0 80 11 80
2024 Evaluation 44 40 13 0 4 0 0 84 4 30
2024 Project management 37 42 21 0 0 0 0 79 0 10
2024 Other services to the public 40 39 12 5 4 0 0 79 9 25
2024 None of the above 40 37 11 9 1 1 1 79 10 130
2022 Client contact centre 55 30 15 0 0 0 0 85 0 10
2022 Compliance, inspection and enforcement 46 42 3 0 6 0 3 91 6 35
2022 Communications or public affairs 50 34 4 4 8 0 0 84 12 25
2022 Administration and operations 67 11 5 14 3 0 0 77 18 25
2022 Human resources 50 39 5 7 0 0 0 88 7 40
2022 Financial management 48 35 11 5 0 0 0 84 5 50
2022 Information technology 39 43 5 9 4 0 0 82 13 30
2022 Internal audit 51 30 8 6 5 0 0 81 11 80
2022 Evaluation 43 50 3 3 0 0 0 93 3 30
2022 Project management 51 36 0 13 0 0 0 87 13 20
2022 Other services to the public 47 43 5 2 3 0 0 90 5 40
2022 None of the above 48 40 4 6 2 0 1 88 8 105
2020 Client contact centre 69 10 21 0 0 0 0 79 0 10
2020 Compliance, inspection and enforcement 51 32 9 9 0 0 0 83 9 25
2020 Communications or public affairs 57 19 6 11 6 0 0 76 18 15
2020 Administration and operations 59 23 14 4 0 0 0 82 4 25
2020 Human resources 63 26 5 5 0 0 0 89 5 40
2020 Financial management 43 34 8 13 2 0 0 77 15 70
2020 Information technology 69 31 0 0 0 0 0 100 0 35
2020 Internal audit 37 47 10 5 1 0 0 83 6 55
2020 Evaluation 61 30 0 9 0 0 0 91 9 15
2020 Other services to the public 57 36 3 0 0 0 4 96 0 30
2020 None of the above 53 35 5 5 1 0 0 89 6 105
2019 Client contact centre 38 55 7 0 0 0 0 93 0 10
2019 Compliance, inspection and enforcement 44 21 14 17 4 0 0 64 22 25
2019 Communications or public affairs 67 9 9 16 0 0 0 76 16 10
2019 Administration and operations 51 30 8 8 0 4 0 84 8 25
2019 Human resources 57 35 8 0 0 0 0 92 0 25
2019 Financial management 49 31 9 6 2 0 2 83 8 50
2019 Information technology 88 7 0 0 5 0 0 95 5 15
2019 Internal audit 55 24 8 11 2 0 0 79 14 75
2019 Evaluation 36 43 7 7 0 6 0 85 8 15
2019 Project management 47 34 10 0 9 0 0 81 9 10
2019 Other services to the public 33 51 7 0 5 5 0 88 5 25
2019 None of the above 47 32 12 5 4 0 0 79 9 90

Question 30. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 63 37 0 0 0 0 0 100 0 10
2024 Compliance, inspection and enforcement 51 34 6 0 3 3 3 91 3 30
2024 Communications or public affairs 62 29 6 0 0 0 3 94 0 30
2024 Administration and operations 63 34 4 0 0 0 0 96 0 25
2024 Human resources 63 21 14 2 0 0 0 84 2 40
2024 Financial management 66 15 9 1 7 2 0 83 8 80
2024 Information technology 59 35 2 0 0 0 4 98 0 40
2024 Internal audit 51 35 7 1 1 1 3 90 3 80
2024 Evaluation 64 29 0 3 0 4 0 97 3 30
2024 Project management 44 40 8 0 0 0 8 91 0 10
2024 Other services to the public 53 35 8 0 4 0 0 88 4 25
2024 None of the above 52 32 8 3 4 1 1 85 6 130
2022 Client contact centre 62 22 15 0 0 0 0 85 0 10
2022 Compliance, inspection and enforcement 63 29 3 0 6 0 0 92 6 35
2022 Communications or public affairs 81 12 0 0 0 4 4 100 0 25
2022 Administration and operations 82 14 3 0 0 0 0 97 0 25
2022 Human resources 74 20 7 0 0 0 0 93 0 40
2022 Financial management 71 21 7 0 0 2 0 93 0 50
2022 Information technology 72 17 9 0 0 0 3 91 0 30
2022 Internal audit 63 26 6 1 1 3 0 92 2 80
2022 Evaluation 58 26 6 0 3 7 0 91 3 30
2022 Project management 72 13 11 0 0 0 4 89 0 20
2022 Other services to the public 66 21 3 4 3 3 0 90 7 40
2022 None of the above 70 21 4 1 1 2 1 94 2 105

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 57 16 18 0 9 0 0 73 9 10
2024 Compliance, inspection and enforcement 41 29 16 9 6 0 0 70 14 30
2024 Communications or public affairs 53 26 6 15 0 0 0 79 15 30
2024 Administration and operations 51 33 16 0 0 0 0 84 0 25
2024 Human resources 56 25 9 2 8 0 0 81 10 40
2024 Financial management 59 18 10 6 7 0 0 77 13 80
2024 Information technology 37 39 16 2 5 0 0 76 8 40
2024 Internal audit 43 33 9 7 8 0 0 76 15 80
2024 Evaluation 44 43 6 0 7 0 0 87 7 30
2024 Project management 51 40 9 0 0 0 0 91 0 10
2024 Other services to the public 40 47 9 0 4 0 0 87 4 25
2024 None of the above 43 33 9 9 6 0 1 77 14 130
2022 Client contact centre 62 15 23 0 0 0 0 77 0 10
2022 Compliance, inspection and enforcement 52 22 10 7 9 0 0 74 16 35
2022 Communications or public affairs 50 24 12 11 4 0 0 74 15 25
2022 Administration and operations 68 19 3 3 3 0 3 91 6 25
2022 Human resources 53 33 10 5 0 0 0 86 5 40
2022 Financial management 48 26 16 7 2 0 0 75 9 50
2022 Information technology 46 21 14 15 4 0 0 67 19 30
2022 Internal audit 50 25 10 12 2 0 0 76 14 80
2022 Evaluation 38 43 13 6 0 0 0 82 6 30
2022 Project management 60 31 9 0 0 0 0 91 0 20
2022 Other services to the public 57 29 8 2 5 0 0 85 7 40
2022 None of the above 49 30 13 4 2 0 1 80 6 105
2020 Client contact centre 69 21 10 0 0 0 0 90 0 10
2020 Compliance, inspection and enforcement 35 43 4 18 0 0 0 78 18 25
2020 Communications or public affairs 57 19 11 6 6 0 0 76 13 15
2020 Administration and operations 59 23 7 11 0 0 0 82 11 25
2020 Human resources 77 20 3 0 0 0 0 97 0 40
2020 Financial management 43 36 16 2 3 0 0 79 5 70
2020 Information technology 85 9 5 0 0 0 0 95 0 35
2020 Internal audit 44 38 9 7 1 0 0 83 8 55
2020 Evaluation 78 14 0 9 0 0 0 91 9 15
2020 Other services to the public 70 16 7 7 0 0 0 87 7 30
2020 None of the above 54 34 6 4 2 0 0 88 6 105
2019 Client contact centre 46 40 14 0 0 0 0 86 0 15
2019 Compliance, inspection and enforcement 47 24 11 13 4 0 0 71 17 25
2019 Communications or public affairs 58 17 9 7 0 9 0 83 8 10
2019 Administration and operations 55 34 8 4 0 0 0 89 4 25
2019 Human resources 61 31 8 0 0 0 0 92 0 25
2019 Financial management 51 32 8 5 2 0 2 85 6 50
2019 Information technology 93 7 0 0 0 0 0 100 0 15
2019 Internal audit 47 30 9 12 2 0 0 77 14 75
2019 Evaluation 34 46 6 7 7 0 0 80 14 15
2019 Project management 38 27 17 9 9 0 0 65 18 10
2019 Other services to the public 36 45 6 8 5 0 0 81 13 25
2019 None of the above 54 33 9 1 3 0 0 87 4 90

Question 32. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 100 0 0 0 0 0 0 100 0 10
2024 Compliance, inspection and enforcement 78 14 5 3 0 0 0 92 3 30
2024 Communications or public affairs 88 12 0 0 0 0 0 100 0 30
2024 Administration and operations 79 10 0 3 4 4 0 92 8 25
2024 Human resources 87 10 4 0 0 0 0 96 0 40
2024 Financial management 86 12 1 0 1 0 0 97 1 80
2024 Information technology 78 17 0 3 3 0 0 94 6 40
2024 Internal audit 77 17 4 2 0 0 0 94 2 80
2024 Evaluation 77 15 6 0 3 0 0 91 3 30
2024 Project management 100 0 0 0 0 0 0 100 0 10
2024 Other services to the public 67 23 3 0 3 4 0 94 3 25
2024 None of the above 74 18 3 2 0 1 1 95 2 130
2022 Client contact centre 92 8 0 0 0 0 0 100 0 10
2022 Compliance, inspection and enforcement 76 19 2 0 3 0 0 95 3 35
2022 Communications or public affairs 96 4 0 0 0 0 0 100 0 25
2022 Administration and operations 85 9 3 3 0 0 0 94 3 25
2022 Human resources 87 13 0 0 0 0 0 100 0 40
2022 Financial management 78 16 2 4 0 0 0 95 4 50
2022 Information technology 81 14 5 0 0 0 0 95 0 30
2022 Internal audit 79 11 5 1 1 0 1 92 3 80
2022 Evaluation 78 13 3 3 3 0 0 91 6 30
2022 Project management 86 14 0 0 0 0 0 100 0 20
2022 Other services to the public 77 15 0 2 3 0 3 95 5 40
2022 None of the above 77 15 5 1 0 0 3 94 1 105
2019 Client contact centre 100 0 0 0 0 0 0 100 0 10
2019 Compliance, inspection and enforcement 96 4 0 0 0 0 0 100 0 25
2019 Communications or public affairs 91 9 0 0 0 0 0 100 0 10
2019 Administration and operations 88 4 0 0 4 0 4 96 4 25
2019 Human resources 96 4 0 0 0 0 0 100 0 25
2019 Financial management 86 10 0 2 2 0 0 96 4 50
2019 Information technology 88 7 0 0 5 0 0 95 5 15
2019 Internal audit 80 8 9 1 1 0 0 89 3 75
2019 Evaluation 70 16 7 6 0 0 0 86 6 15
2019 Project management 81 10 0 0 9 0 0 91 9 10
2019 Other services to the public 68 25 0 0 7 0 0 93 7 25
2019 None of the above 82 11 4 1 2 0 0 93 3 90
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Senior Management

Question 33. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 45 22 0 17 0 0 61 17 10
2024 Compliance, inspection and enforcement 18 27 14 22 17 0 0 46 40 30
2024 Communications or public affairs 15 31 12 23 13 6 0 48 39 30
2024 Administration and operations 34 35 15 8 4 4 0 72 12 25
2024 Human resources 17 25 28 14 17 0 0 42 30 40
2024 Financial management 20 24 22 14 14 5 0 47 30 80
2024 Information technology 27 32 8 14 16 2 0 60 31 40
2024 Internal audit 18 27 20 19 13 3 0 47 33 80
2024 Evaluation 6 31 16 24 13 11 0 42 41 30
2024 Project management 12 32 9 31 8 9 0 48 42 10
2024 Other services to the public 12 43 25 4 12 4 0 58 17 25
2024 None of the above 19 25 19 12 18 7 0 47 33 130
2022 Client contact centre 31 16 31 22 0 0 0 47 22 10
2022 Compliance, inspection and enforcement 35 35 5 6 15 4 0 73 22 35
2022 Communications or public affairs 28 29 15 15 7 5 0 60 24 25
2022 Administration and operations 29 24 35 8 3 0 0 53 12 25
2022 Human resources 34 32 16 2 8 8 0 72 11 40
2022 Financial management 36 33 22 4 4 2 0 70 8 50
2022 Information technology 38 47 3 10 3 0 0 85 12 30
2022 Internal audit 30 33 10 20 4 3 0 65 25 80
2022 Evaluation 21 26 20 13 10 10 0 53 25 30
2022 Project management 34 49 5 8 5 0 0 83 12 20
2022 Other services to the public 38 38 8 8 8 0 0 77 16 40
2022 None of the above 38 34 12 6 5 5 0 76 12 105
2020 Client contact centre 69 10 10 0 0 10 0 88 0 10
2020 Compliance, inspection and enforcement 55 38 4 3 0 0 0 93 3 25
2020 Communications or public affairs 44 25 18 13 0 0 0 70 13 15
2020 Administration and operations 73 23 0 0 4 0 0 96 4 25
2020 Human resources 61 29 5 3 0 3 0 92 3 40
2020 Financial management 60 29 7 2 0 2 0 91 2 70
2020 Information technology 74 18 5 3 0 0 0 92 3 35
2020 Internal audit 56 31 3 3 2 4 0 91 6 55
2020 Evaluation 41 31 9 5 14 0 0 72 19 15
2020 Other services to the public 66 23 0 4 0 7 0 96 4 30
2020 None of the above 58 28 5 4 1 3 0 89 5 105
2019 Client contact centre 46 54 0 0 0 0 0 100 0 15
2019 Compliance, inspection and enforcement 39 36 13 6 4 3 0 77 10 25
2019 Communications or public affairs 35 41 16 9 0 0 0 76 9 10
2019 Administration and operations 44 29 15 4 8 0 0 73 12 25
2019 Human resources 46 35 12 8 0 0 0 80 8 25
2019 Financial management 59 33 6 2 0 0 0 92 2 50
2019 Information technology 62 33 5 0 0 0 0 95 0 15
2019 Internal audit 42 25 15 5 11 2 0 69 16 75
2019 Evaluation 23 26 24 14 6 7 0 52 22 15
2019 Project management 28 26 27 0 9 10 0 60 10 10
2019 Other services to the public 49 28 8 11 0 4 0 80 11 25
2019 None of the above 49 33 7 5 2 5 0 85 7 90

Question 34. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 9 26 29 26 10 0 10 61 10
2024 Compliance, inspection and enforcement 7 8 20 20 44 0 0 16 64 30
2024 Communications or public affairs 3 27 3 39 27 0 0 31 66 30
2024 Administration and operations 35 14 16 16 20 0 0 49 35 25
2024 Human resources 11 12 25 18 34 0 0 23 52 40
2024 Financial management 12 13 16 25 35 0 0 25 60 80
2024 Information technology 16 24 19 17 24 0 0 41 41 40
2024 Internal audit 8 18 15 23 36 1 0 26 59 80
2024 Evaluation 3 15 19 27 36 0 0 19 62 30
2024 Project management 12 23 9 18 39 0 0 35 56 10
2024 Other services to the public 4 18 11 27 40 0 0 22 67 25
2024 None of the above 9 16 9 26 38 1 0 25 65 130
2022 Client contact centre 24 22 16 31 7 0 0 46 38 10
2022 Compliance, inspection and enforcement 19 35 8 15 21 2 0 56 36 35
2022 Communications or public affairs 14 25 4 38 19 0 0 39 57 25
2022 Administration and operations 18 23 27 11 21 0 0 41 32 25
2022 Human resources 23 25 22 12 11 7 0 52 25 40
2022 Financial management 19 25 27 15 13 2 0 44 29 50
2022 Information technology 27 31 24 10 8 0 0 58 18 30
2022 Internal audit 16 24 14 23 23 0 0 40 46 80
2022 Evaluation 14 18 26 22 16 3 0 33 39 30
2022 Project management 30 21 19 13 12 5 0 53 26 20
2022 Other services to the public 23 36 8 18 15 0 0 59 33 40
2022 None of the above 18 37 14 17 13 1 0 55 31 105
2020 Client contact centre 69 10 10 10 0 0 0 79 10 10
2020 Compliance, inspection and enforcement 47 28 22 3 0 0 0 75 3 25
2020 Communications or public affairs 44 32 6 18 0 0 0 76 18 15
2020 Administration and operations 67 15 11 7 0 0 0 82 7 25
2020 Human resources 54 33 5 5 0 3 0 89 5 40
2020 Financial management 40 34 19 6 0 0 0 74 6 70
2020 Information technology 57 30 11 0 3 0 0 86 3 35
2020 Internal audit 45 35 10 7 3 0 0 80 10 55
2020 Evaluation 30 26 9 22 5 9 0 60 30 15
2020 Other services to the public 56 30 7 0 4 4 0 89 4 30
2020 None of the above 46 34 7 11 2 0 0 80 13 105
2019 Client contact centre 46 48 0 6 0 0 0 94 6 15
2019 Compliance, inspection and enforcement 27 26 21 23 4 0 0 53 27 25
2019 Communications or public affairs 26 24 24 17 9 0 0 50 26 10
2019 Administration and operations 37 29 23 8 4 0 0 66 12 25
2019 Human resources 38 46 8 8 0 0 0 84 8 25
2019 Financial management 31 45 16 7 2 0 0 75 9 50
2019 Information technology 46 49 6 0 0 0 0 94 0 15
2019 Internal audit 25 26 12 21 17 0 0 50 37 75
2019 Evaluation 0 37 29 20 14 0 0 37 34 15
2019 Project management 10 35 9 27 19 0 0 45 46 10
2019 Other services to the public 34 28 17 18 4 0 0 62 22 25
2019 None of the above 30 39 13 13 5 0 0 69 18 90

Question 35. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 0 19 34 37 10 0 0 79 10
2024 Compliance, inspection and enforcement 0 8 11 32 49 0 0 8 81 30
2024 Communications or public affairs 0 8 16 19 57 0 0 8 76 30
2024 Administration and operations 13 31 17 15 24 0 0 44 39 25
2024 Human resources 3 14 25 16 43 0 0 17 59 40
2024 Financial management 7 11 11 27 43 0 0 19 71 80
2024 Information technology 9 15 30 15 31 0 0 24 46 40
2024 Internal audit 4 8 11 21 56 0 0 12 77 80
2024 Evaluation 3 9 0 34 53 0 0 12 88 30
2024 Project management 0 21 0 32 47 0 0 21 79 10
2024 Other services to the public 0 12 10 34 44 0 0 12 78 25
2024 None of the above 6 8 10 21 53 1 0 15 75 130
2022 Client contact centre 24 7 31 31 7 0 0 31 38 10
2022 Compliance, inspection and enforcement 12 30 11 19 24 5 0 43 45 35
2022 Communications or public affairs 6 24 8 26 30 5 0 32 60 25
2022 Administration and operations 8 28 24 19 21 0 0 36 40 25
2022 Human resources 19 18 22 30 6 4 0 39 38 40
2022 Financial management 11 19 21 34 15 0 0 30 49 50
2022 Information technology 15 34 20 23 8 0 0 49 31 30
2022 Internal audit 10 19 11 30 30 0 0 29 60 80
2022 Evaluation 11 15 20 31 16 7 0 28 51 30
2022 Project management 13 23 15 29 20 0 0 36 49 20
2022 Other services to the public 17 25 13 24 21 0 0 42 45 40
2022 None of the above 7 27 18 24 22 1 0 35 47 105
2020 Client contact centre 61 0 10 18 0 10 0 68 20 10
2020 Compliance, inspection and enforcement 25 36 12 16 11 0 0 60 27 25
2020 Communications or public affairs 13 51 13 24 0 0 0 63 24 15
2020 Administration and operations 44 41 8 8 0 0 0 85 8 25
2020 Human resources 41 28 15 11 3 3 0 71 13 40
2020 Financial management 26 33 18 18 3 2 0 60 21 70
2020 Information technology 38 45 5 8 3 0 0 84 11 35
2020 Internal audit 21 36 14 17 8 6 0 60 26 55
2020 Evaluation 16 48 9 17 11 0 0 64 28 15
2020 Other services to the public 34 45 10 3 4 4 0 82 7 30
2020 None of the above 22 31 20 17 7 2 0 54 25 105
2019 Client contact centre 38 56 6 0 0 0 0 94 0 15
2019 Compliance, inspection and enforcement 20 25 29 11 15 0 0 44 27 25
2019 Communications or public affairs 17 33 32 17 0 0 0 50 17 10
2019 Administration and operations 7 48 23 15 4 4 0 56 20 25
2019 Human resources 22 43 20 16 0 0 0 64 16 25
2019 Financial management 12 46 17 19 5 0 0 59 24 50
2019 Information technology 40 47 13 0 0 0 0 87 0 15
2019 Internal audit 9 28 14 26 21 2 0 38 48 75
2019 Evaluation 0 30 9 28 26 7 0 32 58 15
2019 Project management 10 28 25 9 28 0 0 38 37 10
2019 Other services to the public 17 33 7 27 12 5 0 52 40 25
2019 None of the above 17 38 18 12 12 3 0 57 25 90

Question 36. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 0 21 54 25 0 0 0 79 10
2024 Compliance, inspection and enforcement 2 14 2 22 60 0 0 16 82 30
2024 Communications or public affairs 0 9 12 28 48 3 0 9 78 30
2024 Administration and operations 24 21 12 19 24 0 0 45 43 25
2024 Human resources 2 17 16 17 49 0 0 19 65 40
2024 Financial management 7 14 12 19 47 1 0 21 67 80
2024 Information technology 11 17 22 21 29 0 0 28 50 40
2024 Internal audit 3 10 9 24 53 0 0 13 78 80
2024 Evaluation 3 3 6 38 49 0 0 6 88 30
2024 Project management 0 20 9 40 30 0 0 20 71 10
2024 Other services to the public 0 23 3 22 52 0 0 23 74 25
2024 None of the above 7 12 8 23 50 1 0 19 73 130
2022 Client contact centre 24 22 31 8 16 0 0 46 23 10
2022 Compliance, inspection and enforcement 11 31 17 13 27 0 0 43 40 35
2022 Communications or public affairs 0 26 12 27 35 0 0 26 62 25
2022 Administration and operations 11 21 13 28 24 3 0 33 53 25
2022 Human resources 19 19 16 22 15 9 0 42 40 40
2022 Financial management 13 24 30 19 13 0 0 37 32 50
2022 Information technology 22 26 27 8 17 0 0 48 25 30
2022 Internal audit 12 20 15 31 20 1 0 33 52 80
2022 Evaluation 18 21 6 26 25 4 0 40 54 30
2022 Project management 24 24 15 26 11 0 0 48 38 20
2022 Other services to the public 23 18 18 19 21 0 0 42 40 40
2022 None of the above 13 33 25 13 15 1 0 46 29 105
2020 Client contact centre 59 21 10 10 0 0 0 79 10 10
2020 Compliance, inspection and enforcement 39 41 0 20 0 0 0 80 20 25
2020 Communications or public affairs 19 56 13 6 6 0 0 75 13 15
2020 Administration and operations 36 45 8 4 8 0 0 81 11 25
2020 Human resources 41 33 18 3 3 3 0 76 5 40
2020 Financial management 29 36 12 16 6 0 0 65 23 70
2020 Information technology 46 40 3 11 0 0 0 86 11 35
2020 Internal audit 22 45 15 14 3 0 0 67 18 55
2020 Evaluation 8 56 17 14 5 0 0 64 19 15
2020 Other services to the public 43 42 11 0 4 0 0 86 4 30
2020 None of the above 32 38 13 15 1 0 0 71 16 105
2019 Client contact centre 32 60 8 0 0 0 0 92 0 15
2019 Compliance, inspection and enforcement 14 22 16 36 12 0 0 36 47 25
2019 Communications or public affairs 9 48 9 26 9 0 0 57 35 10
2019 Administration and operations 22 28 23 19 4 4 0 52 24 25
2019 Human resources 15 43 24 15 4 0 0 58 19 25
2019 Financial management 21 39 16 16 6 2 0 61 22 50
2019 Information technology 46 42 7 6 0 0 0 87 6 15
2019 Internal audit 9 37 18 21 14 2 0 46 35 75
2019 Evaluation 7 30 24 26 14 0 0 37 39 15
2019 Project management 10 44 0 18 28 0 0 54 46 10
2019 Other services to the public 16 32 17 11 20 5 0 50 32 25
2019 None of the above 16 36 20 14 11 1 0 53 26 90

Question 37. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 29 16 9 9 0 0 66 18 10
2024 Compliance, inspection and enforcement 44 41 12 0 3 0 0 85 3 30
2024 Communications or public affairs 57 21 13 6 0 3 0 80 6 30
2024 Administration and operations 63 19 4 11 0 0 4 85 11 25
2024 Human resources 53 25 16 2 0 3 0 81 3 40
2024 Financial management 53 35 6 5 0 1 0 89 5 80
2024 Information technology 49 28 20 4 0 0 0 77 4 40
2024 Internal audit 55 28 14 2 0 0 1 84 2 80
2024 Evaluation 58 33 7 3 0 0 0 90 3 30
2024 Project management 26 51 23 0 0 0 0 77 0 10
2024 Other services to the public 54 33 7 3 0 4 0 90 3 25
2024 None of the above 36 37 14 5 5 1 4 76 10 130
2022 Client contact centre 27 37 20 16 0 0 0 64 16 10
2022 Compliance, inspection and enforcement 62 25 10 0 3 0 0 87 3 35
2022 Communications or public affairs 54 27 16 4 0 0 0 81 4 25
2022 Administration and operations 73 10 11 6 0 0 0 83 6 25
2022 Human resources 55 37 8 0 0 0 0 92 0 40
2022 Financial management 62 29 9 0 0 0 0 91 0 50
2022 Information technology 63 34 3 0 0 0 0 97 0 30
2022 Internal audit 58 22 10 4 0 3 3 85 4 80
2022 Evaluation 52 20 19 6 0 3 0 74 6 30
2022 Project management 70 22 8 0 0 0 0 92 0 20
2022 Other services to the public 58 22 19 0 0 0 0 81 0 40
2022 None of the above 45 31 14 2 2 0 6 81 4 105
2020 Client contact centre 59 41 0 0 0 0 0 100 0 10
2020 Compliance, inspection and enforcement 56 15 16 5 0 0 9 77 5 25
2020 Communications or public affairs 76 18 6 0 0 0 0 94 0 15
2020 Administration and operations 63 26 8 0 0 0 4 92 0 25
2020 Human resources 80 13 3 5 0 0 0 92 5 40
2020 Financial management 52 30 11 2 0 3 3 87 2 70
2020 Information technology 82 10 6 0 3 0 0 92 3 35
2020 Internal audit 56 28 9 7 1 0 0 83 8 55
2020 Evaluation 38 53 9 0 0 0 0 91 0 15
2020 Other services to the public 77 18 6 0 0 0 0 94 0 30
2020 None of the above 65 21 8 4 0 0 2 88 4 105
2019 Client contact centre 54 46 0 0 0 0 0 100 0 15
2019 Compliance, inspection and enforcement 59 14 15 0 3 0 9 80 4 25
2019 Communications or public affairs 50 32 17 0 0 0 0 83 0 10
2019 Administration and operations 59 30 4 0 4 0 4 92 4 25
2019 Human resources 64 32 4 0 0 0 0 96 0 25
2019 Financial management 65 33 2 0 0 0 0 98 0 50
2019 Information technology 84 16 0 0 0 0 0 100 0 15
2019 Internal audit 51 35 10 2 1 0 1 87 3 75
2019 Evaluation 42 35 16 6 0 0 0 77 6 15
2019 Project management 82 9 0 0 9 0 0 91 9 10
2019 Other services to the public 36 39 21 0 5 0 0 75 5 25
2019 None of the above 56 22 12 2 1 6 1 83 4 90
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My Organization (Department or Agency)

Question 38. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 28 40 23 9 0 0 28 32 10
2024 Compliance, inspection and enforcement 16 31 20 14 19 0 0 47 33 30
2024 Communications or public affairs 19 39 6 25 12 0 0 58 37 30
2024 Administration and operations 32 32 9 15 11 0 0 64 26 25
2024 Human resources 11 45 14 11 16 3 0 57 28 40
2024 Financial management 15 27 19 17 20 0 1 43 37 80
2024 Information technology 19 47 11 13 10 0 0 66 23 40
2024 Internal audit 9 37 11 23 19 0 0 46 42 80
2024 Evaluation 9 33 14 35 9 0 0 42 43 30
2024 Project management 8 53 9 13 18 0 0 61 31 10
2024 Other services to the public 11 45 10 23 7 4 0 58 31 25
2024 None of the above 7 30 15 25 23 0 0 37 48 130
2022 Client contact centre 24 52 17 0 7 0 0 76 7 10
2022 Compliance, inspection and enforcement 18 37 21 12 12 0 0 55 24 35
2022 Communications or public affairs 24 33 4 23 16 0 0 58 39 25
2022 Administration and operations 19 54 14 10 3 0 0 73 13 25
2022 Human resources 33 42 7 12 6 0 0 75 18 40
2022 Financial management 24 42 18 7 6 2 0 68 13 50
2022 Information technology 33 53 3 8 3 0 0 87 11 30
2022 Internal audit 16 47 13 16 7 0 0 63 24 80
2022 Evaluation 24 36 24 0 13 3 0 62 13 30
2022 Project management 16 56 17 11 0 0 0 72 11 20
2022 Other services to the public 28 32 16 18 6 0 0 60 24 40
2022 None of the above 24 45 16 9 6 0 0 69 15 105
2020 Client contact centre 59 31 0 10 0 0 0 90 10 10
2020 Compliance, inspection and enforcement 32 46 10 12 0 0 0 78 12 25
2020 Communications or public affairs 38 37 0 19 6 0 0 75 25 15
2020 Administration and operations 55 42 4 0 0 0 0 96 0 25
2020 Human resources 52 39 5 4 0 0 0 91 4 40
2020 Financial management 38 49 8 4 0 0 0 88 4 70
2020 Information technology 45 39 14 3 0 0 0 83 3 35
2020 Internal audit 41 38 9 8 4 0 0 79 12 55
2020 Evaluation 35 60 0 0 5 0 0 95 5 15
2020 Other services to the public 50 44 2 4 0 0 0 94 4 30
2020 None of the above 38 45 9 6 1 0 0 84 7 105
2019 Client contact centre 54 40 6 0 0 0 0 94 0 15
2019 Compliance, inspection and enforcement 22 43 25 7 3 0 0 65 10 25
2019 Communications or public affairs 43 17 22 9 9 0 0 61 17 10
2019 Administration and operations 23 58 19 0 0 0 0 81 0 25
2019 Human resources 32 39 12 12 4 0 0 71 16 25
2019 Financial management 34 48 11 8 0 0 0 82 8 50
2019 Information technology 56 38 6 0 0 0 0 94 0 15
2019 Internal audit 18 43 6 19 14 0 0 61 33 75
2019 Evaluation 21 14 24 29 14 0 0 34 42 15
2019 Project management 10 46 16 9 19 0 0 56 28 10
2019 Other services to the public 22 52 12 10 5 0 0 74 14 25
2019 None of the above 27 46 17 6 3 1 0 73 9 90

Question 39. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 10 0 46 34 10 0 11 89 10
2024 Compliance, inspection and enforcement 2 6 14 33 44 0 0 8 77 30
2024 Communications or public affairs 0 9 25 42 22 3 0 9 65 30
2024 Administration and operations 8 24 11 22 34 0 0 33 56 25
2024 Human resources 0 20 23 24 34 0 0 20 58 40
2024 Financial management 6 13 15 30 37 0 0 19 67 80
2024 Information technology 3 34 23 23 17 0 0 37 40 40
2024 Internal audit 1 12 8 36 44 0 0 13 79 80
2024 Evaluation 0 6 12 45 37 0 0 6 81 30
2024 Project management 0 9 44 9 39 0 0 9 47 10
2024 Other services to the public 0 15 17 31 37 0 0 15 68 25
2024 None of the above 1 10 10 36 41 2 0 12 78 130
2022 Client contact centre 12 14 39 35 0 0 0 26 35 10
2022 Compliance, inspection and enforcement 6 31 22 12 29 0 0 37 41 35
2022 Communications or public affairs 0 19 11 35 35 0 0 19 70 25
2022 Administration and operations 8 28 20 29 15 0 0 35 44 25
2022 Human resources 3 23 26 32 11 4 0 28 45 40
2022 Financial management 7 24 20 32 15 2 0 31 48 50
2022 Information technology 5 37 14 29 12 3 0 44 42 30
2022 Internal audit 5 18 15 34 27 0 0 24 62 80
2022 Evaluation 12 10 22 27 28 0 0 22 56 30
2022 Project management 4 19 22 39 15 0 0 23 55 20
2022 Other services to the public 5 26 19 32 19 0 0 31 50 40
2022 None of the above 3 26 18 29 23 1 0 29 53 105
2020 Client contact centre 51 29 10 0 0 10 0 88 0 10
2020 Compliance, inspection and enforcement 25 36 21 12 3 5 0 63 15 25
2020 Communications or public affairs 13 44 0 43 0 0 0 57 43 15
2020 Administration and operations 34 52 4 10 0 0 0 86 10 25
2020 Human resources 39 39 7 12 2 0 0 78 15 40
2020 Financial management 20 38 14 22 5 0 0 59 27 70
2020 Information technology 26 45 14 11 4 0 0 71 15 30
2020 Internal audit 6 58 10 12 9 4 0 67 22 55
2020 Evaluation 13 42 14 9 22 0 0 55 31 15
2020 Other services to the public 26 64 3 2 4 0 0 90 6 30
2020 None of the above 16 48 13 17 4 1 0 65 22 105
2019 Client contact centre 32 62 0 0 6 0 0 94 6 15
2019 Compliance, inspection and enforcement 16 26 24 20 11 3 0 43 32 25
2019 Communications or public affairs 17 17 24 42 0 0 0 35 42 10
2019 Administration and operations 15 37 29 15 4 0 0 51 19 25
2019 Human resources 8 54 15 19 4 0 0 62 23 25
2019 Financial management 19 33 19 18 9 2 0 53 27 50
2019 Information technology 39 42 13 7 0 0 0 80 7 15
2019 Internal audit 7 32 18 19 23 0 0 40 43 75
2019 Evaluation 0 14 14 53 19 0 0 14 72 15
2019 Project management 10 26 18 27 19 0 0 36 46 10
2019 Other services to the public 9 32 20 20 20 0 0 41 39 25
2019 None of the above 14 37 15 24 9 1 0 51 34 90

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 28 0 37 0 0 0 63 37 10
2024 Compliance, inspection and enforcement 22 55 6 12 3 0 2 79 15 30
2024 Communications or public affairs 18 31 12 23 13 3 0 50 37 30
2024 Administration and operations 32 53 11 4 0 0 0 85 4 25
2024 Human resources 24 38 7 18 12 0 0 62 30 40
2024 Financial management 34 35 10 7 10 4 0 72 18 80
2024 Information technology 30 32 16 11 9 0 3 64 20 40
2024 Internal audit 26 48 9 8 8 1 0 75 16 80
2024 Evaluation 9 60 13 14 3 0 0 69 17 30
2024 Project management 34 54 0 13 0 0 0 87 13 10
2024 Other services to the public 26 32 24 6 8 0 4 60 15 25
2024 None of the above 28 37 11 13 9 1 2 66 23 130
2022 Client contact centre 12 41 31 16 0 0 0 53 16 10
2022 Compliance, inspection and enforcement 27 22 24 8 14 5 0 51 23 35
2022 Communications or public affairs 45 32 4 12 4 4 0 80 16 25
2022 Administration and operations 44 46 11 0 0 0 0 89 0 25
2022 Human resources 43 38 7 7 2 2 0 83 9 40
2022 Financial management 45 40 7 4 2 2 0 87 6 50
2022 Information technology 39 35 11 5 7 3 0 76 13 30
2022 Internal audit 25 48 9 11 5 1 0 74 16 80
2022 Evaluation 32 38 15 10 6 0 0 69 16 30
2022 Project management 28 45 21 0 5 0 0 74 5 20
2022 Other services to the public 30 47 12 2 6 3 0 80 8 40
2022 None of the above 41 34 12 4 3 5 1 80 7 105
2020 Client contact centre 69 21 10 0 0 0 0 90 0 10
2020 Compliance, inspection and enforcement 40 22 13 21 0 0 4 65 22 25
2020 Communications or public affairs 37 25 25 6 6 0 0 62 13 15
2020 Administration and operations 55 30 8 0 4 0 4 88 4 25
2020 Human resources 61 28 8 3 0 0 0 89 3 40
2020 Financial management 45 33 9 11 2 0 1 79 12 70
2020 Information technology 61 19 14 0 0 3 4 85 0 35
2020 Internal audit 44 30 10 10 2 4 0 77 13 55
2020 Evaluation 39 39 16 5 0 0 0 78 5 15
2020 Other services to the public 45 34 10 3 0 7 0 85 4 30
2020 None of the above 45 37 10 6 0 1 1 83 6 105
2019 Client contact centre 59 33 9 0 0 0 0 91 0 10
2019 Compliance, inspection and enforcement 43 39 12 3 0 3 0 85 3 25
2019 Communications or public affairs 50 24 9 9 9 0 0 74 17 10
2019 Administration and operations 29 49 4 11 4 4 0 80 16 25
2019 Human resources 45 39 12 4 0 0 0 84 4 25
2019 Financial management 48 33 6 6 4 0 2 83 11 50
2019 Information technology 74 26 0 0 0 0 0 100 0 15
2019 Internal audit 43 37 9 7 4 0 0 80 11 75
2019 Evaluation 35 45 7 13 0 0 0 80 13 15
2019 Project management 19 43 19 19 0 0 0 62 19 10
2019 Other services to the public 28 49 7 7 5 5 0 81 12 25
2019 None of the above 52 34 5 5 2 1 1 87 7 90

Question 41. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 25 19 47 0 9 0 0 44 9 10
2024 Compliance, inspection and enforcement 22 35 28 2 13 0 0 57 15 30
2024 Communications or public affairs 21 40 25 5 6 3 0 63 12 30
2024 Administration and operations 41 30 29 0 0 0 0 71 0 25
2024 Human resources 13 48 23 6 8 2 0 62 14 40
2024 Financial management 31 39 11 4 14 1 0 71 18 80
2024 Information technology 24 50 16 8 2 0 0 74 10 40
2024 Internal audit 29 33 17 8 13 0 0 62 21 80
2024 Evaluation 6 30 47 10 6 0 0 36 16 30
2024 Project management 26 44 0 23 8 0 0 69 31 10
2024 Other services to the public 37 33 20 7 3 0 0 70 10 25
2024 None of the above 23 34 17 13 12 0 0 58 25 130
2022 Client contact centre 12 37 43 8 0 0 0 49 8 10
2022 Compliance, inspection and enforcement 32 36 14 5 12 0 0 68 18 35
2022 Communications or public affairs 39 19 8 30 4 0 0 58 34 25
2022 Administration and operations 29 23 37 8 3 0 0 51 12 25
2022 Human resources 22 47 16 8 2 5 0 72 11 40
2022 Financial management 36 39 16 4 0 5 0 79 4 50
2022 Information technology 29 55 5 7 3 0 0 85 10 30
2022 Internal audit 22 47 16 10 5 0 0 69 15 80
2022 Evaluation 41 26 13 10 10 0 0 67 19 30
2022 Project management 59 25 9 4 4 0 0 84 8 20
2022 Other services to the public 33 46 8 8 6 0 0 79 13 40
2022 None of the above 35 38 18 5 4 1 0 73 9 105
2020 Client contact centre 59 41 0 0 0 0 0 100 0 10
2020 Compliance, inspection and enforcement 43 40 4 12 0 0 0 84 12 25
2020 Communications or public affairs 44 24 25 6 0 0 0 68 6 15
2020 Administration and operations 48 38 4 10 0 0 0 86 10 25
2020 Human resources 59 31 5 5 0 0 0 90 5 40
2020 Financial management 47 39 7 6 0 0 0 87 6 70
2020 Information technology 66 25 6 3 0 0 0 91 3 30
2020 Internal audit 41 43 9 5 1 0 0 84 7 55
2020 Evaluation 55 31 14 0 0 0 0 86 0 15
2020 Other services to the public 62 31 7 0 0 0 0 93 0 30
2020 None of the above 48 38 13 1 0 0 0 86 1 105
2019 Client contact centre 70 24 6 0 0 0 0 94 0 15
2019 Compliance, inspection and enforcement 45 38 14 3 0 0 0 83 3 25
2019 Communications or public affairs 56 26 0 19 0 0 0 81 19 10
2019 Administration and operations 50 30 16 4 0 0 0 81 4 25
2019 Human resources 32 56 8 0 0 4 0 91 0 25
2019 Financial management 51 38 7 2 2 0 0 89 4 50
2019 Information technology 71 29 0 0 0 0 0 100 0 15
2019 Internal audit 43 33 10 11 2 1 0 76 13 75
2019 Evaluation 20 59 7 7 6 0 0 79 14 15
2019 Project management 17 37 27 10 9 0 0 54 19 10
2019 Other services to the public 50 36 3 3 5 4 0 89 8 25
2019 None of the above 52 30 12 4 2 0 0 82 6 90

Question 42. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 19 0 21 17 17 25 0 26 46 10
2024 Compliance, inspection and enforcement 12 20 12 24 15 8 10 38 48 30
2024 Communications or public affairs 3 11 33 21 11 22 0 17 40 30
2024 Administration and operations 17 25 24 23 0 7 4 47 25 25
2024 Human resources 6 25 26 17 14 9 3 35 35 40
2024 Financial management 15 25 18 19 14 7 2 44 36 80
2024 Information technology 25 14 25 12 10 9 5 45 25 40
2024 Internal audit 16 28 10 19 16 11 0 49 39 80
2024 Evaluation 0 28 22 29 8 13 0 33 42 30
2024 Project management 9 31 12 32 17 0 0 40 48 10
2024 Other services to the public 15 22 19 9 15 16 3 46 31 25
2024 None of the above 9 20 20 16 19 13 3 34 42 130
2022 Client contact centre 12 7 58 16 7 0 0 19 23 10
2022 Compliance, inspection and enforcement 15 22 19 8 17 17 2 45 31 35
2022 Communications or public affairs 14 17 22 4 15 26 0 43 27 25
2022 Administration and operations 17 21 23 22 4 11 3 44 29 25
2022 Human resources 29 25 21 12 2 6 4 60 16 40
2022 Financial management 30 24 17 12 4 12 2 62 18 50
2022 Information technology 21 47 8 10 0 15 0 79 11 30
2022 Internal audit 19 24 15 9 13 14 4 53 28 80
2022 Evaluation 20 12 13 11 15 30 0 45 37 30
2022 Project management 29 37 17 4 4 5 5 73 9 20
2022 Other services to the public 10 44 24 5 12 2 3 57 18 40
2022 None of the above 14 21 22 15 5 16 6 45 27 105
2020 Client contact centre 40 10 21 0 0 10 18 71 0 10
2020 Compliance, inspection and enforcement 35 11 26 9 3 9 7 55 14 25
2020 Communications or public affairs 24 32 13 19 0 13 0 64 22 15
2020 Administration and operations 33 22 19 11 0 11 4 64 13 25
2020 Human resources 33 26 18 5 3 13 3 70 9 40
2020 Financial management 31 21 18 11 8 8 2 58 21 70
2020 Information technology 39 35 15 0 3 5 3 81 3 35
2020 Internal audit 24 27 18 10 3 12 6 62 16 55
2020 Evaluation 16 16 14 31 17 5 0 35 51 15
2020 Other services to the public 32 18 14 13 0 17 7 65 17 30
2020 None of the above 27 29 17 8 4 12 2 66 15 105
2019 Client contact centre 38 40 14 0 0 8 0 85 0 15
2019 Compliance, inspection and enforcement 27 27 12 19 8 7 0 58 29 25
2019 Communications or public affairs 9 31 9 17 9 26 0 53 35 10
2019 Administration and operations 13 37 8 19 11 8 4 57 35 25
2019 Human resources 19 35 11 16 0 12 8 67 20 25
2019 Financial management 23 21 22 10 6 10 8 54 20 50
2019 Information technology 56 31 12 0 0 0 0 88 0 15
2019 Internal audit 18 28 19 17 6 11 2 53 26 75
2019 Evaluation 14 37 16 19 14 0 0 51 33 15
2019 Project management 19 34 10 9 18 10 0 59 30 10
2019 Other services to the public 9 19 17 20 17 17 0 34 45 25
2019 None of the above 29 28 11 7 8 10 7 69 19 90

Question 43. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 9 35 21 17 18 0 0 44 35 10
2024 Compliance, inspection and enforcement 3 31 16 31 15 3 0 35 48 30
2024 Communications or public affairs 3 26 16 39 15 0 0 29 54 30
2024 Administration and operations 28 25 32 8 7 0 0 53 15 25
2024 Human resources 4 45 21 17 12 0 0 50 29 40
2024 Financial management 19 32 16 10 22 0 0 51 33 80
2024 Information technology 16 29 24 18 13 0 0 45 31 40
2024 Internal audit 5 34 18 24 18 0 0 39 42 80
2024 Evaluation 0 28 28 24 20 0 0 28 44 30
2024 Project management 0 44 8 9 39 0 0 44 48 10
2024 Other services to the public 14 38 15 10 22 0 0 52 33 25
2024 None of the above 8 34 18 22 17 1 0 42 40 130
2022 Client contact centre 39 22 31 8 0 0 0 61 8 10
2022 Compliance, inspection and enforcement 22 37 15 17 10 0 0 59 27 35
2022 Communications or public affairs 20 41 8 15 11 5 0 64 28 25
2022 Administration and operations 16 52 14 9 10 0 0 67 19 25
2022 Human resources 31 45 13 7 4 0 0 76 11 40
2022 Financial management 25 40 21 8 5 2 0 66 13 50
2022 Information technology 38 35 22 0 4 0 0 73 4 30
2022 Internal audit 17 35 17 20 10 0 0 52 31 80
2022 Evaluation 14 33 21 20 13 0 0 47 33 30
2022 Project management 29 34 17 16 4 0 0 63 20 20
2022 Other services to the public 13 54 7 16 10 0 0 67 26 40
2022 None of the above 15 46 16 15 5 1 0 63 21 105
2020 Client contact centre 51 39 10 0 0 0 0 90 0 10
2020 Compliance, inspection and enforcement 39 21 22 9 4 5 0 63 14 25
2020 Communications or public affairs 19 37 13 19 6 6 0 59 27 15
2020 Administration and operations 30 36 19 15 0 0 0 66 15 25
2020 Human resources 31 46 12 8 0 3 0 79 8 40
2020 Financial management 33 42 12 11 2 0 0 75 12 70
2020 Information technology 50 33 11 0 3 3 0 86 3 35
2020 Internal audit 23 55 11 8 3 0 0 78 11 55
2020 Evaluation 30 22 17 22 9 0 0 52 31 15
2020 Other services to the public 43 38 7 4 4 4 0 85 8 30
2020 None of the above 25 47 15 11 2 0 0 72 13 105
2019 Client contact centre 46 54 0 0 0 0 0 100 0 15
2019 Compliance, inspection and enforcement 34 19 16 14 16 0 0 54 30 25
2019 Communications or public affairs 9 39 17 17 9 9 0 53 28 10
2019 Administration and operations 10 44 26 12 8 0 0 54 19 25
2019 Human resources 30 38 20 8 0 4 0 71 8 25
2019 Financial management 35 42 13 9 2 0 0 77 10 50
2019 Information technology 56 44 0 0 0 0 0 100 0 15
2019 Internal audit 22 40 11 19 8 0 0 62 27 75
2019 Evaluation 20 43 14 23 0 0 0 63 23 15
2019 Project management 17 37 9 18 19 0 0 54 37 10
2019 Other services to the public 24 54 11 7 5 0 0 78 11 25
2019 None of the above 34 30 12 17 5 2 0 65 23 90

Question 44a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 64 17 10 9 0 0 0 64 36 10
2024 Compliance, inspection and enforcement 23 34 16 11 12 0 5 24 76 30
2024 Communications or public affairs 55 11 21 3 3 0 6 59 41 30
2024 Administration and operations 45 26 11 8 7 0 3 46 54 25
2024 Human resources 30 40 7 13 7 0 2 30 70 40
2024 Financial management 33 31 15 6 7 1 7 36 64 80
2024 Information technology 45 28 14 5 4 0 3 46 54 40
2024 Internal audit 32 30 15 9 7 1 5 34 66 80
2024 Evaluation 36 42 14 0 9 0 0 36 64 30
2024 Project management 47 32 13 0 0 0 8 51 49 10
2024 Other services to the public 38 19 32 4 7 0 0 38 62 25
2024 None of the above 38 18 18 7 8 3 7 43 57 130
2022 Client contact centre 54 24 22 0 0 0 0 10
2022 Compliance, inspection and enforcement 40 20 15 6 11 3 5 35
2022 Communications or public affairs 47 30 11 7 0 0 4 25
2022 Administration and operations 68 6 12 9 3 0 3 25
2022 Human resources 51 19 18 5 4 0 4 40
2022 Financial management 35 28 20 2 6 4 6 50
2022 Information technology 42 38 9 0 0 3 10 30
2022 Internal audit 42 22 18 4 10 3 2 80
2022 Evaluation 30 33 18 12 3 4 0 30
2022 Project management 55 23 14 8 0 0 0 20
2022 Other services to the public 33 22 17 8 10 2 7 40
2022 None of the above 43 28 14 5 3 1 7 105
2020 Client contact centre 40 39 10 0 0 0 10 10
2020 Compliance, inspection and enforcement 45 25 12 7 7 0 4 25
2020 Communications or public affairs 49 38 0 6 0 6 0 15
2020 Administration and operations 66 15 4 8 0 0 8 25
2020 Human resources 64 18 13 3 3 0 0 40
2020 Financial management 44 29 19 2 3 0 3 70
2020 Information technology 69 12 5 3 4 4 3 35
2020 Internal audit 40 25 18 7 5 0 5 55
2020 Evaluation 30 31 22 9 8 0 0 15
2020 Other services to the public 41 32 3 10 5 0 7 30
2020 None of the above 42 20 21 4 7 1 4 105
2019 Client contact centre 44 40 0 0 8 0 8 15
2019 Compliance, inspection and enforcement 27 46 20 3 4 0 0 25
2019 Communications or public affairs 62 19 9 9 0 0 0 10
2019 Administration and operations 66 23 7 0 0 0 4 25
2019 Human resources 59 20 17 4 0 0 0 25
2019 Financial management 52 23 19 0 4 0 2 50
2019 Information technology 64 36 0 0 0 0 0 15
2019 Internal audit 53 20 15 7 4 0 2 75
2019 Evaluation 34 26 7 9 24 0 0 15
2019 Project management 45 27 10 18 0 0 0 10
2019 Other services to the public 50 14 11 5 11 0 8 25
2019 None of the above 57 25 7 5 1 1 4 90

Question 44b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 73 17 9 0 0 0 0 73 27 10
2024 Compliance, inspection and enforcement 46 19 5 3 7 7 14 58 42 30
2024 Communications or public affairs 53 9 0 18 3 0 17 64 36 30
2024 Administration and operations 65 4 4 4 0 4 20 85 15 25
2024 Human resources 75 5 5 0 2 0 13 86 14 40
2024 Financial management 48 15 5 5 11 1 15 57 43 80
2024 Information technology 53 18 19 2 2 0 5 56 44 40
2024 Internal audit 45 8 12 16 8 0 10 50 50 80
2024 Evaluation 55 13 11 7 6 0 7 60 40 30
2024 Project management 69 0 14 0 9 0 8 75 25 10
2024 Other services to the public 41 19 10 12 9 0 9 45 55 25
2024 None of the above 56 10 5 3 6 3 17 70 30 130

Question 44c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 72 0 9 10 9 0 0 72 28 10
2024 Compliance, inspection and enforcement 55 20 4 9 0 3 10 63 37 30
2024 Communications or public affairs 61 11 21 0 0 3 3 65 35 30
2024 Administration and operations 83 0 4 0 0 4 9 96 4 25
2024 Human resources 68 16 5 0 8 2 2 71 29 40
2024 Financial management 72 5 1 2 9 4 8 82 18 80
2024 Information technology 54 18 10 5 8 0 5 57 43 40
2024 Internal audit 66 11 10 0 2 6 5 74 26 80
2024 Evaluation 80 9 0 4 3 3 0 83 17 30
2024 Project management 83 0 0 9 0 0 8 91 9 10
2024 Other services to the public 58 21 4 0 0 4 13 70 30 25
2024 None of the above 63 11 4 2 5 5 10 74 26 130
2022 Client contact centre 84 8 8 0 0 0 0 10
2022 Compliance, inspection and enforcement 66 7 6 8 6 3 5 35
2022 Communications or public affairs 77 11 4 0 0 4 4 25
2022 Administration and operations 83 3 3 0 0 0 11 25
2022 Human resources 70 14 0 6 3 0 6 40
2022 Financial management 74 12 2 2 2 4 4 50
2022 Information technology 55 18 7 3 3 5 10 30
2022 Internal audit 71 14 5 0 1 6 3 80
2022 Evaluation 58 9 6 6 0 13 7 30
2022 Project management 80 4 0 8 0 0 8 20
2022 Other services to the public 65 15 2 2 5 8 2 40
2022 None of the above 72 4 2 3 0 12 7 105
2020 Client contact centre 59 21 0 0 0 0 21 10
2020 Compliance, inspection and enforcement 74 9 8 0 0 0 9 25
2020 Communications or public affairs 87 0 6 0 0 0 6 15
2020 Administration and operations 100 0 0 0 0 0 0 25
2020 Human resources 87 8 0 0 3 0 3 40
2020 Financial management 78 7 3 2 2 6 3 70
2020 Information technology 84 11 3 0 0 0 3 35
2020 Internal audit 71 14 1 3 0 5 6 55
2020 Evaluation 86 0 9 0 0 0 5 15
2020 Other services to the public 83 14 0 0 0 0 4 30
2020 None of the above 80 5 3 1 5 2 4 105
2019 Client contact centre 78 6 0 0 0 8 8 15
2019 Compliance, inspection and enforcement 80 9 8 0 0 3 0 25
2019 Communications or public affairs 91 9 0 0 0 0 0 10
2019 Administration and operations 73 8 8 0 8 0 4 25
2019 Human resources 88 4 0 4 0 0 4 25
2019 Financial management 89 8 0 0 0 2 0 50
2019 Information technology 80 15 0 0 0 5 0 15
2019 Internal audit 90 4 4 1 0 0 1 75
2019 Evaluation 74 13 0 0 0 13 0 15
2019 Project management 81 10 0 9 0 0 0 10
2019 Other services to the public 69 4 6 0 5 5 12 25
2019 None of the above 84 3 0 0 1 5 7 90

Question 44d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 69 22 0 0 0 0 9 76 24 10
2024 Compliance, inspection and enforcement 66 9 0 0 3 0 22 85 15 30
2024 Communications or public affairs 50 9 27 0 0 0 14 58 42 30
2024 Administration and operations 86 4 4 0 0 0 7 92 8 25
2024 Human resources 73 9 4 0 5 2 6 80 20 40
2024 Financial management 73 5 4 0 4 1 13 85 15 80
2024 Information technology 63 5 10 4 2 0 15 75 25 40
2024 Internal audit 66 7 4 4 1 2 16 81 19 80
2024 Evaluation 77 10 0 0 0 0 13 89 11 30
2024 Project management 71 9 0 0 0 0 20 89 11 10
2024 Other services to the public 57 12 7 0 0 8 16 75 25 25
2024 None of the above 68 7 2 1 2 2 18 85 15 130

Question 44e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 71 29 0 0 0 0 0 71 29 10
2024 Compliance, inspection and enforcement 54 11 3 16 3 0 12 62 38 30
2024 Communications or public affairs 60 23 3 0 3 0 12 68 32 30
2024 Administration and operations 64 10 11 8 0 0 7 69 31 25
2024 Human resources 65 17 7 0 3 2 6 71 29 40
2024 Financial management 61 11 5 5 7 1 9 68 32 80
2024 Information technology 53 12 11 4 8 0 13 60 40 40
2024 Internal audit 61 8 5 1 5 2 17 76 24 80
2024 Evaluation 71 16 3 0 0 0 9 79 21 30
2024 Project management 83 0 0 0 0 0 17 100 0 10
2024 Other services to the public 53 4 26 7 0 4 7 60 40 25
2024 None of the above 63 11 4 2 5 2 12 74 26 130

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 16 11 19 27 0 0 43 45 10
2024 Compliance, inspection and enforcement 12 27 8 9 40 3 0 41 51 30
2024 Communications or public affairs 6 29 12 6 43 3 0 37 51 30
2024 Administration and operations 4 30 12 19 23 4 8 39 47 25
2024 Human resources 2 33 17 33 16 0 0 35 48 40
2024 Financial management 10 32 6 17 31 1 4 43 51 80
2024 Information technology 7 24 12 29 25 3 0 32 56 40
2024 Internal audit 11 21 14 26 25 0 4 33 53 80
2024 Evaluation 3 36 10 30 16 3 3 41 49 30
2024 Project management 12 18 8 54 9 0 0 30 63 10
2024 Other services to the public 18 25 14 7 37 0 0 42 44 25
2024 None of the above 11 20 9 15 36 2 6 35 56 130
2022 Client contact centre 32 38 15 8 7 0 0 70 15 10
2022 Compliance, inspection and enforcement 29 23 11 15 20 0 3 53 36 35
2022 Communications or public affairs 23 33 25 4 15 0 0 56 19 25
2022 Administration and operations 25 43 5 16 8 0 3 70 25 25
2022 Human resources 19 31 12 19 17 2 0 51 37 40
2022 Financial management 25 36 16 7 8 5 2 66 17 50
2022 Information technology 9 35 17 27 13 0 0 44 39 30
2022 Internal audit 24 36 10 16 11 2 1 63 27 80
2022 Evaluation 28 26 10 19 16 0 0 55 35 30
2022 Project management 16 27 32 21 4 0 0 43 25 20
2022 Other services to the public 33 31 6 20 8 3 0 65 29 40
2022 None of the above 30 32 7 15 11 0 5 65 27 105
2020 Client contact centre 59 31 0 10 0 0 0 90 10 10
2020 Compliance, inspection and enforcement 39 16 20 7 18 0 0 55 25 25
2020 Communications or public affairs 13 25 13 25 24 0 0 38 49 15
2020 Administration and operations 15 15 23 23 10 4 10 35 39 25
2020 Human resources 13 32 23 19 5 3 5 49 27 40
2020 Financial management 31 38 13 8 7 0 2 71 15 70
2020 Information technology 43 26 15 6 8 0 3 71 14 35
2020 Internal audit 30 38 6 17 8 2 0 69 25 55
2020 Evaluation 22 17 33 5 17 5 0 41 24 15
2020 Other services to the public 43 39 0 11 3 4 0 85 15 30
2020 None of the above 27 36 19 6 10 0 2 64 16 105
2019 Client contact centre 32 30 16 16 6 0 0 62 22 15
2019 Compliance, inspection and enforcement 26 24 11 11 27 0 0 50 39 25
2019 Communications or public affairs 17 15 9 26 33 0 0 32 59 10
2019 Administration and operations 13 26 15 27 11 4 4 43 41 25
2019 Human resources 15 42 32 8 4 0 0 57 12 25
2019 Financial management 38 37 7 9 4 2 3 79 13 50
2019 Information technology 44 20 25 11 0 0 0 65 11 15
2019 Internal audit 25 29 15 18 12 0 0 54 31 75
2019 Evaluation 14 30 14 31 12 0 0 43 43 15
2019 Project management 36 9 9 19 27 0 0 45 46 10
2019 Other services to the public 21 46 4 19 5 0 7 71 25 25
2019 None of the above 34 22 6 19 15 1 3 59 35 90

Question 46. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 29 37 9 9 0 0 45 17 10
2024 Compliance, inspection and enforcement 12 31 25 18 10 3 0 45 30 30
2024 Communications or public affairs 9 28 12 20 27 3 0 38 49 30
2024 Administration and operations 21 44 13 19 0 4 0 67 19 25
2024 Human resources 9 61 12 8 8 2 0 71 16 40
2024 Financial management 18 38 17 11 15 2 0 56 26 80
2024 Information technology 15 30 28 13 14 0 0 45 27 40
2024 Internal audit 12 24 24 21 15 5 0 38 37 80
2024 Evaluation 3 25 19 46 7 0 0 28 53 30
2024 Project management 20 41 17 0 23 0 0 61 23 10
2024 Other services to the public 7 37 27 18 11 0 0 44 29 25
2024 None of the above 12 21 28 19 15 4 1 35 36 130
2022 Client contact centre 27 51 22 0 0 0 0 78 0 10
2022 Compliance, inspection and enforcement 22 38 20 9 12 0 0 59 20 35
2022 Communications or public affairs 39 42 4 8 8 0 0 81 15 25
2022 Administration and operations 27 28 28 11 7 0 0 55 17 25
2022 Human resources 30 39 21 8 0 2 0 70 9 40
2022 Financial management 18 36 25 9 6 5 0 57 16 50
2022 Information technology 24 44 25 4 3 0 0 68 7 30
2022 Internal audit 19 39 18 19 4 0 0 59 23 80
2022 Evaluation 22 29 29 14 6 0 0 51 20 30
2022 Project management 9 44 30 17 0 0 0 53 17 20
2022 Other services to the public 20 41 26 6 8 0 0 60 14 40
2022 None of the above 20 43 16 11 7 4 0 65 18 105
2020 Client contact centre 48 10 31 10 0 0 0 59 10 10
2020 Compliance, inspection and enforcement 32 32 9 28 0 0 0 63 28 25
2020 Communications or public affairs 32 38 18 6 0 0 6 75 7 15
2020 Administration and operations 26 63 8 4 0 0 0 89 4 25
2020 Human resources 40 49 5 5 0 0 0 89 5 40
2020 Financial management 27 50 12 11 0 0 0 77 11 70
2020 Information technology 32 58 3 0 0 7 0 97 0 35
2020 Internal audit 18 57 15 3 3 3 0 78 7 55
2020 Evaluation 26 27 33 14 0 0 0 53 14 15
2020 Other services to the public 29 56 7 0 0 7 0 92 0 30
2020 None of the above 34 41 14 7 2 2 0 77 9 105
2019 Client contact centre 30 62 0 8 0 0 0 92 8 15
2019 Compliance, inspection and enforcement 23 42 8 27 0 0 0 65 27 25
2019 Communications or public affairs 9 76 7 0 9 0 0 84 9 10
2019 Administration and operations 10 70 11 4 4 0 0 81 8 25
2019 Human resources 45 39 12 0 0 4 0 88 0 25
2019 Financial management 23 55 15 6 0 0 0 78 6 50
2019 Information technology 51 41 0 0 0 8 0 100 0 15
2019 Internal audit 12 45 15 20 4 3 0 59 26 75
2019 Evaluation 13 64 7 0 0 16 0 91 0 15
2019 Project management 37 44 0 10 9 0 0 81 19 10
2019 Other services to the public 11 58 19 7 5 0 0 69 12 25
2019 None of the above 22 54 9 5 3 7 0 82 8 90

Question 47. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 34 19 18 0 0 0 63 18 10
2024 Compliance, inspection and enforcement 24 44 8 15 6 2 0 70 21 30
2024 Communications or public affairs 12 43 9 9 27 0 0 55 36 30
2024 Administration and operations 30 35 28 8 0 0 0 65 8 25
2024 Human resources 11 50 18 9 12 0 0 61 21 40
2024 Financial management 21 37 17 9 16 0 0 58 26 80
2024 Information technology 20 41 16 14 9 0 0 61 24 40
2024 Internal audit 11 37 16 17 16 3 0 50 34 80
2024 Evaluation 3 39 26 26 7 0 0 41 33 30
2024 Project management 9 44 18 21 8 0 0 53 29 10
2024 Other services to the public 12 44 18 15 7 4 0 58 23 25
2024 None of the above 15 34 21 13 15 2 1 50 29 130
2022 Client contact centre 19 43 38 0 0 0 0 62 0 10
2022 Compliance, inspection and enforcement 33 34 13 11 9 0 0 67 20 35
2022 Communications or public affairs 22 44 12 11 8 0 3 68 19 25
2022 Administration and operations 38 29 18 6 10 0 0 67 15 25
2022 Human resources 33 42 11 12 2 0 0 75 15 40
2022 Financial management 27 39 21 8 4 2 0 67 12 50
2022 Information technology 33 37 16 9 4 0 0 70 13 30
2022 Internal audit 22 46 10 17 5 0 0 68 22 80
2022 Evaluation 22 32 13 22 6 4 0 57 30 30
2022 Project management 25 29 34 8 4 0 0 54 12 20
2022 Other services to the public 23 47 19 4 8 0 0 69 12 40
2022 None of the above 26 47 9 7 8 2 0 75 15 105
2020 Compliance, inspection and enforcement 41 36 16 7 0 0 0 77 7 25
2020 Communications or public affairs 38 49 13 0 0 0 0 87 0 15
2020 Administration and operations 58 31 8 0 0 4 0 92 0 25
2020 Human resources 49 38 11 2 0 0 0 88 2 40
2020 Financial management 37 42 11 9 0 0 0 80 9 70
2020 Information technology 61 34 6 0 0 0 0 94 0 35
2020 Internal audit 19 57 13 7 1 2 0 78 9 55
2020 Evaluation 25 39 14 9 9 5 0 67 18 15
2020 Other services to the public 39 47 10 0 0 4 0 89 0 30
2020 None of the above 40 39 10 8 0 1 1 81 8 105
2019 Client contact centre 60 32 8 0 0 0 0 92 0 15
2019 Compliance, inspection and enforcement 36 38 25 0 0 0 0 75 0 25
2019 Communications or public affairs 50 41 0 0 9 0 0 91 9 10
2019 Administration and operations 36 45 11 4 0 4 0 84 4 25
2019 Human resources 43 53 0 4 0 0 0 96 4 25
2019 Financial management 38 43 11 6 2 0 0 81 8 50
2019 Information technology 66 34 0 0 0 0 0 100 0 15
2019 Internal audit 28 36 18 12 4 1 0 65 16 75
2019 Evaluation 20 51 7 14 7 0 0 71 22 15
2019 Project management 26 47 9 9 9 0 0 73 18 10
2019 Other services to the public 28 45 14 4 5 5 0 76 9 25
2019 None of the above 42 41 8 6 2 0 0 83 9 90

Question 48. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes individuals who have an array of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. This includes but is not limited to differences in ethnicity or race, culture, religion, disability, sexual orientation, gender identity, age, educational background, region, and marital or parental status.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 9 37 38 8 0 0 9 50 8 10
2024 Compliance, inspection and enforcement 28 52 8 9 3 0 0 80 12 30
2024 Communications or public affairs 17 47 12 9 9 7 0 69 19 30
2024 Administration and operations 36 46 11 3 0 3 0 85 4 25
2024 Human resources 18 47 16 6 5 5 3 71 12 40
2024 Financial management 27 34 17 9 7 4 1 65 18 80
2024 Information technology 39 29 10 10 5 4 3 73 16 40
2024 Internal audit 27 36 15 13 3 5 0 67 17 75
2024 Evaluation 20 40 11 16 7 7 0 64 25 30
2024 Project management 8 74 10 0 8 0 0 82 8 10
2024 Other services to the public 34 21 30 4 11 0 0 55 15 25
2024 None of the above 24 42 15 3 7 6 2 73 11 130
2022 Client contact centre 39 29 31 0 0 0 0 69 0 10
2022 Compliance, inspection and enforcement 35 37 5 12 9 2 0 74 21 35
2022 Communications or public affairs 34 34 12 4 4 12 0 78 9 25
2022 Administration and operations 23 60 8 8 0 0 0 83 8 25
2022 Human resources 24 53 12 8 0 2 0 79 9 40
2022 Financial management 29 35 24 10 0 3 0 65 10 50
2022 Information technology 27 42 13 9 3 6 0 74 12 30
2022 Internal audit 20 47 13 13 1 5 0 71 15 80
2022 Evaluation 18 31 16 13 3 18 0 60 20 30
2022 Project management 51 27 13 5 4 0 0 78 9 20
2022 Other services to the public 31 46 14 2 7 0 0 77 9 40
2022 None of the above 23 43 12 11 1 10 0 74 13 105
2020 Client contact centre 69 10 0 0 0 21 0 100 0 10
2020 Compliance, inspection and enforcement 29 33 13 21 0 4 0 65 22 25
2020 Communications or public affairs 44 37 6 13 0 0 0 81 13 15
2020 Administration and operations 68 26 7 0 0 0 0 93 0 25
2020 Human resources 51 34 16 0 0 0 0 84 0 40
2020 Financial management 33 41 15 7 4 0 0 74 11 70
2020 Information technology 57 26 15 0 0 3 0 85 0 35
2020 Internal audit 29 50 15 1 0 6 0 83 1 55
2020 Evaluation 25 61 0 9 0 5 0 91 9 15
2020 Other services to the public 59 35 6 0 0 0 0 94 0 30
2020 None of the above 40 33 12 8 1 4 1 78 10 105
2019 Client contact centre 62 24 8 0 0 6 0 91 0 15
2019 Compliance, inspection and enforcement 56 27 13 0 0 0 4 86 0 25
2019 Communications or public affairs 74 16 0 9 0 0 0 91 9 10
2019 Administration and operations 55 30 8 4 4 0 0 84 8 25
2019 Human resources 49 35 8 8 0 0 0 84 8 25
2019 Financial management 44 45 8 2 0 0 0 89 2 50
2019 Information technology 85 15 0 0 0 0 0 100 0 15
2019 Internal audit 47 32 13 2 2 4 0 82 4 75
2019 Evaluation 27 35 16 7 0 14 0 73 8 15
2019 Project management 35 38 18 9 0 0 0 73 9 10
2019 Other services to the public 56 32 8 0 5 0 0 88 5 25
2019 None of the above 51 35 6 7 0 1 0 87 7 90

Question 49. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism is the active process of identifying and eliminating racism by changing systems, organizational structures, policies and practices and attitudes, so that power is redistributed and shared equitably.
Definition of the term has changed from PSES 2022.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 18 57 9 0 16 0 21 10 10
2024 Compliance, inspection and enforcement 20 26 24 11 8 8 3 52 21 30
2024 Communications or public affairs 8 36 9 12 9 25 0 59 28 30
2024 Administration and operations 25 29 24 4 0 18 0 66 4 25
2024 Human resources 11 27 27 4 5 24 3 52 12 40
2024 Financial management 23 21 18 12 4 20 3 57 20 80
2024 Information technology 25 15 29 13 5 11 3 46 21 40
2024 Internal audit 14 19 35 13 6 12 0 38 21 80
2024 Evaluation 21 15 30 10 11 14 0 42 24 30
2024 Project management 9 21 33 13 8 17 0 36 25 10
2024 Other services to the public 19 19 30 12 4 16 0 45 19 25
2024 None of the above 20 18 27 10 4 19 2 48 18 130
2022 Client contact centre 24 22 31 7 0 16 0 55 9 10
2022 Compliance, inspection and enforcement 19 13 25 12 9 22 0 42 26 35
2022 Communications or public affairs 21 37 16 15 4 8 0 62 20 25
2022 Administration and operations 32 13 26 20 0 9 0 50 22 25
2022 Human resources 22 26 29 8 6 8 0 53 16 40
2022 Financial management 17 23 30 14 4 13 0 46 20 50
2022 Information technology 20 28 24 14 5 9 0 52 21 30
2022 Internal audit 16 17 26 15 4 22 1 42 24 80
2022 Evaluation 14 22 13 11 13 28 0 50 32 30
2022 Project management 65 13 13 4 5 0 0 78 9 20
2022 Other services to the public 16 34 27 5 7 11 0 56 13 40
2022 None of the above 14 19 31 7 6 21 1 43 17 105
2020 Client contact centre 59 31 10 0 0 0 0 90 0 10
2020 Compliance, inspection and enforcement 21 16 21 21 5 13 4 44 30 25
2020 Communications or public affairs 19 37 19 6 6 13 0 64 15 15
2020 Administration and operations 53 27 10 7 0 4 0 82 7 25
2020 Human resources 40 15 32 5 0 7 0 59 6 40
2020 Financial management 23 28 32 9 3 5 0 53 13 70
2020 Information technology 41 25 19 3 0 12 0 76 3 35
2020 Internal audit 20 35 29 10 0 6 0 59 11 55
2020 Evaluation 25 39 14 17 0 5 0 67 18 15
2020 Other services to the public 46 27 10 6 0 10 0 82 6 30
2020 None of the above 22 33 14 14 5 11 1 62 22 105

Question 50. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 47 9 9 8 0 0 75 17 10
2024 Compliance, inspection and enforcement 34 32 6 11 11 7 0 70 23 30
2024 Communications or public affairs 29 38 10 6 5 8 3 76 13 30
2024 Administration and operations 45 30 10 7 0 8 0 82 8 25
2024 Human resources 25 41 9 9 5 5 6 75 16 40
2024 Financial management 29 34 11 8 6 8 5 71 16 80
2024 Information technology 32 32 12 7 8 5 3 70 17 40
2024 Internal audit 30 25 12 13 9 10 0 61 25 80
2024 Evaluation 29 24 13 12 7 7 7 62 23 30
2024 Project management 25 43 13 18 0 0 0 69 18 10
2024 Other services to the public 38 27 11 11 9 4 0 68 21 25
2024 None of the above 31 28 11 8 8 7 6 69 19 130
2022 Client contact centre 19 57 15 8 0 0 0 77 8 10
2022 Compliance, inspection and enforcement 27 41 0 6 17 6 3 74 26 35
2022 Communications or public affairs 45 36 8 8 0 0 4 84 8 25
2022 Administration and operations 47 26 18 3 0 5 0 77 4 25
2022 Human resources 51 32 2 10 2 2 0 85 13 40
2022 Financial management 37 24 21 9 0 5 4 67 9 50
2022 Information technology 33 42 5 10 0 3 7 83 11 30
2022 Internal audit 34 43 1 7 4 7 5 87 12 80
2022 Evaluation 34 26 19 10 7 4 0 63 17 30
2022 Project management 63 24 4 5 4 0 0 87 9 20
2022 Other services to the public 31 34 18 3 8 0 7 70 11 40
2022 None of the above 30 44 11 1 5 6 4 82 7 105
2020 Client contact centre 69 21 0 0 0 0 10 100 0 10
2020 Compliance, inspection and enforcement 45 17 21 13 0 0 4 65 13 25
2020 Communications or public affairs 56 19 19 6 0 0 0 75 6 15
2020 Administration and operations 51 34 8 4 0 4 0 88 4 25
2020 Human resources 66 20 8 0 3 0 3 89 3 40
2020 Financial management 39 28 10 12 0 6 4 75 13 70
2020 Information technology 62 30 5 3 0 0 0 92 3 35
2020 Internal audit 39 27 15 11 2 4 2 71 14 55
2020 Evaluation 53 17 8 9 9 0 5 74 18 15
2020 Other services to the public 39 30 7 7 0 14 4 83 9 30
2020 None of the above 47 32 9 3 2 7 1 85 5 105

Question 51. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 9 10 0 9 54 0 18 76 24 10
2024 Compliance, inspection and enforcement 3 6 10 9 47 4 21 76 11 30
2024 Communications or public affairs 0 3 6 11 25 3 52 80 6 30
2024 Administration and operations 0 4 0 11 40 0 45 93 7 25
2024 Human resources 2 3 12 7 48 11 18 77 6 40
2024 Financial management 4 10 15 8 28 4 32 56 21 80
2024 Information technology 0 5 25 5 39 15 10 59 7 40
2024 Internal audit 5 5 14 10 40 5 20 67 14 80
2024 Evaluation 3 3 16 18 26 16 17 67 9 30
2024 Project management 17 12 0 10 32 0 30 59 41 10
2024 Other services to the public 0 15 18 7 30 7 23 52 22 25
2024 None of the above 4 8 9 9 35 7 27 67 19 130
2022 Client contact centre 8 8 0 23 15 0 46 71 29 10
2022 Compliance, inspection and enforcement 3 8 9 2 33 8 36 64 20 35
2022 Communications or public affairs 0 0 0 14 53 7 25 100 0 25
2022 Administration and operations 0 3 14 6 54 0 23 78 4 25
2022 Human resources 0 2 12 9 58 7 12 82 3 40
2022 Financial management 0 9 19 6 36 0 29 59 13 50
2022 Information technology 5 3 12 3 44 8 26 70 12 30
2022 Internal audit 0 4 10 7 45 8 26 79 6 80
2022 Evaluation 3 6 16 17 37 8 13 68 12 30
2022 Project management 8 15 11 0 36 4 26 52 33 20
2022 Other services to the public 0 10 22 10 32 8 19 57 13 40
2022 None of the above 0 4 15 7 43 5 26 72 6 105

Question 52. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 0 34 10 9 47 0 0 36 10
2024 Compliance, inspection and enforcement 6 5 20 12 13 42 3 19 45 30
2024 Communications or public affairs 0 21 22 3 6 43 6 40 17 30
2024 Administration and operations 8 16 8 4 0 47 18 68 10 25
2024 Human resources 4 23 26 0 7 29 10 45 12 40
2024 Financial management 7 18 22 5 11 31 7 40 25 80
2024 Information technology 8 11 49 0 8 21 3 25 10 40
2024 Internal audit 1 10 34 15 6 33 0 17 32 75
2024 Evaluation 6 13 16 11 11 43 0 34 38 30
2024 Project management 12 0 0 0 8 71 9 60 40 10
2024 Other services to the public 11 14 30 0 4 42 0 43 6 25
2024 None of the above 5 6 22 7 10 42 7 23 34 130
2022 Client contact centre 0 34 30 0 0 35 0 53 0 10
2022 Compliance, inspection and enforcement 6 9 16 6 12 50 2 31 36 35
2022 Communications or public affairs 4 10 27 0 0 59 0 34 0 25
2022 Administration and operations 10 8 26 5 6 42 3 34 20 25
2022 Human resources 6 26 30 0 0 31 8 52 0 40
2022 Financial management 3 16 28 5 4 40 4 34 16 50
2022 Information technology 8 3 18 8 0 63 0 30 22 30
2022 Internal audit 5 10 21 5 6 52 1 33 23 80
2022 Evaluation 5 11 13 0 6 61 3 45 18 30
2022 Project management 19 24 9 13 8 27 0 59 29 20
2022 Other services to the public 8 10 21 4 6 41 10 37 20 40
2022 None of the above 4 16 25 3 8 41 3 36 20 105

Question 53. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 65 0 0 0 0 0 100 0 10
2024 Compliance, inspection and enforcement 27 28 24 12 9 0 0 55 21 30
2024 Communications or public affairs 28 22 12 29 9 0 0 50 39 30
2024 Administration and operations 46 32 18 4 0 0 0 78 4 25
2024 Human resources 27 41 10 11 11 0 0 69 22 40
2024 Financial management 34 35 11 11 8 0 1 70 19 80
2024 Information technology 27 52 10 6 5 0 0 79 11 40
2024 Internal audit 24 30 13 20 11 1 0 55 32 80
2024 Evaluation 9 61 7 17 6 0 0 70 23 30
2024 Project management 53 16 9 23 0 0 0 69 23 10
2024 Other services to the public 34 34 25 3 4 0 0 68 7 25
2024 None of the above 22 48 8 14 8 0 0 70 21 130
2022 Client contact centre 38 62 0 0 0 0 0 100 0 10
2022 Compliance, inspection and enforcement 54 24 7 9 6 0 0 78 15 35
2022 Communications or public affairs 36 42 0 15 8 0 0 78 22 25
2022 Administration and operations 35 50 8 3 3 0 0 85 6 25
2022 Human resources 51 38 2 9 0 0 0 89 9 40
2022 Financial management 51 39 4 2 2 2 0 92 3 50
2022 Information technology 50 40 8 0 3 0 0 90 3 30
2022 Internal audit 37 40 9 11 4 0 0 77 14 80
2022 Evaluation 34 49 7 7 3 0 0 83 10 30
2022 Project management 49 40 4 8 0 0 0 89 8 20
2022 Other services to the public 55 30 0 5 10 0 0 85 15 40
2022 None of the above 49 30 13 7 1 0 0 79 8 105
2020 Client contact centre 79 21 0 0 0 0 0 100 0 10
2020 Compliance, inspection and enforcement 58 38 4 0 0 0 0 96 0 25
2020 Communications or public affairs 57 37 6 0 0 0 0 94 0 15
2020 Administration and operations 73 27 0 0 0 0 0 100 0 25
2020 Human resources 74 21 5 0 0 0 0 95 0 40
2020 Financial management 61 28 5 6 0 0 0 89 6 70
2020 Information technology 86 11 0 3 0 0 0 97 3 35
2020 Internal audit 54 38 8 0 0 0 0 92 0 55
2020 Evaluation 61 31 0 9 0 0 0 91 9 15
2020 Other services to the public 65 31 0 4 0 0 0 96 4 30
2020 None of the above 69 25 2 1 2 1 0 95 3 105
2019 Client contact centre 76 24 0 0 0 0 0 100 0 15
2019 Compliance, inspection and enforcement 60 37 3 0 0 0 0 97 0 25
2019 Communications or public affairs 50 33 9 9 0 0 0 83 9 10
2019 Administration and operations 54 34 8 4 0 0 0 88 4 25
2019 Human resources 72 28 0 0 0 0 0 100 0 25
2019 Financial management 70 22 4 5 0 0 0 92 5 50
2019 Information technology 78 22 0 0 0 0 0 100 0 15
2019 Internal audit 51 36 5 9 0 0 0 87 9 75
2019 Evaluation 30 50 20 0 0 0 0 80 0 15
2019 Project management 70 20 0 0 10 0 0 90 10 10
2019 Other services to the public 46 39 4 7 5 0 0 85 11 25
2019 None of the above 66 26 5 2 1 0 0 92 3 90

Question 54. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 55 28 17 0 0 0 55 17 10
2024 Compliance, inspection and enforcement 14 36 23 13 14 0 0 50 28 30
2024 Communications or public affairs 9 29 9 19 34 0 0 38 53 30
2024 Administration and operations 46 17 14 23 0 0 0 63 23 25
2024 Human resources 19 40 12 15 15 0 0 59 29 40
2024 Financial management 22 32 18 15 14 0 0 54 28 80
2024 Information technology 20 28 23 19 8 3 0 49 27 40
2024 Internal audit 15 28 18 19 20 0 0 43 39 80
2024 Evaluation 6 41 13 23 12 4 0 49 37 30
2024 Project management 23 38 0 0 39 0 0 61 39 10
2024 Other services to the public 22 23 26 8 20 0 0 45 28 25
2024 None of the above 15 29 19 21 15 1 0 45 36 130
2022 Client contact centre 38 15 32 15 0 0 0 53 15 10
2022 Compliance, inspection and enforcement 41 33 9 5 9 2 0 76 15 35
2022 Communications or public affairs 20 29 16 23 12 0 0 49 34 25
2022 Administration and operations 29 35 8 22 6 0 0 64 27 25
2022 Human resources 38 31 7 15 7 2 0 70 22 40
2022 Financial management 31 47 13 4 2 3 0 81 6 50
2022 Information technology 45 34 10 8 3 0 0 79 11 30
2022 Internal audit 31 33 12 14 9 1 0 65 23 80
2022 Evaluation 37 23 14 19 6 0 0 61 25 30
2022 Project management 45 32 20 0 4 0 0 76 4 20
2022 Other services to the public 26 46 10 7 10 0 0 73 18 40
2022 None of the above 38 33 17 8 4 0 0 71 12 105
2020 Compliance, inspection and enforcement 55 33 12 0 0 0 0 88 0 25
2020 Communications or public affairs 44 43 6 6 0 0 0 87 6 15
2020 Administration and operations 74 19 3 4 0 0 0 93 4 25
2020 Human resources 71 16 11 3 0 0 0 87 3 40
2020 Financial management 50 32 9 8 0 0 0 83 8 70
2020 Information technology 71 23 3 3 0 0 0 94 3 35
2020 Internal audit 52 38 4 3 2 0 0 91 5 55
2020 Evaluation 52 31 9 0 0 9 0 91 0 15
2020 Other services to the public 72 21 3 4 0 0 0 93 4 30
2020 None of the above 58 26 8 5 2 1 0 85 7 105
2019 Client contact centre 70 30 0 0 0 0 0 100 0 15
2019 Compliance, inspection and enforcement 37 20 27 7 9 0 0 57 16 25
2019 Communications or public affairs 17 52 22 9 0 0 0 69 9 10
2019 Administration and operations 50 15 30 4 0 0 0 66 4 25
2019 Human resources 64 32 4 0 0 0 0 96 0 25
2019 Financial management 46 25 16 13 0 0 0 70 13 50
2019 Information technology 85 15 0 0 0 0 0 100 0 15
2019 Internal audit 33 34 13 11 8 0 0 68 19 75
2019 Evaluation 14 43 36 7 0 0 0 57 7 15
2019 Project management 38 25 28 0 9 0 0 63 9 10
2019 Other services to the public 33 38 13 11 5 0 0 71 16 25
2019 None of the above 46 36 7 9 3 0 0 82 12 90

Question 55. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 65 19 16 0 0 0 65 16 10
2024 Compliance, inspection and enforcement 14 34 21 16 14 0 0 48 31 30
2024 Communications or public affairs 14 27 9 17 33 0 0 40 51 30
2024 Administration and operations 42 20 15 22 0 0 0 62 22 25
2024 Human resources 17 43 12 15 14 0 0 59 29 40
2024 Financial management 23 32 13 13 19 0 0 55 32 80
2024 Information technology 15 41 12 22 8 3 0 58 30 40
2024 Internal audit 13 31 11 24 22 0 0 43 46 80
2024 Evaluation 9 33 10 39 9 0 0 42 48 30
2024 Project management 35 26 0 0 39 0 0 61 39 10
2024 Other services to the public 14 23 33 16 13 0 0 38 29 25
2024 None of the above 15 24 18 25 18 0 0 39 43 130
2022 Client contact centre 38 23 32 7 0 0 0 61 7 10
2022 Compliance, inspection and enforcement 38 28 11 8 13 2 0 67 21 35
2022 Communications or public affairs 20 38 11 19 11 0 0 58 30 25
2022 Administration and operations 26 38 19 11 5 0 0 64 17 25
2022 Human resources 32 35 11 19 2 0 0 67 22 40
2022 Financial management 28 45 14 10 2 2 0 75 11 50
2022 Information technology 42 29 17 3 10 0 0 71 13 30
2022 Internal audit 22 39 12 18 9 0 0 61 27 80
2022 Evaluation 37 14 20 19 7 3 0 53 26 30
2022 Project management 36 37 12 11 4 0 0 73 15 20
2022 Other services to the public 27 45 8 15 6 0 0 72 20 40
2022 None of the above 33 38 12 13 4 0 0 71 17 105
2020 Client contact centre 79 10 10 0 0 0 0 90 0 10
2020 Compliance, inspection and enforcement 46 45 4 4 0 0 0 91 4 25
2020 Communications or public affairs 44 49 0 6 0 0 0 94 6 15
2020 Administration and operations 71 23 3 4 0 0 0 93 4 25
2020 Human resources 78 11 5 5 0 0 0 89 5 40
2020 Financial management 44 40 10 5 2 0 0 83 6 70
2020 Information technology 67 30 0 3 0 0 0 97 3 35
2020 Internal audit 51 40 3 5 2 0 0 90 7 55
2020 Evaluation 61 22 9 0 0 9 0 91 0 15
2020 Other services to the public 61 36 0 4 0 0 0 96 4 30
2020 None of the above 50 35 4 7 2 2 0 87 9 105
2019 Client contact centre 70 30 0 0 0 0 0 100 0 15
2019 Compliance, inspection and enforcement 33 20 28 11 9 0 0 53 20 25
2019 Communications or public affairs 17 52 22 9 0 0 0 69 9 10
2019 Administration and operations 43 30 27 0 0 0 0 73 0 25
2019 Human resources 68 28 4 0 0 0 0 96 0 25
2019 Financial management 46 33 12 7 2 0 0 79 9 50
2019 Information technology 92 8 0 0 0 0 0 100 0 15
2019 Internal audit 35 31 11 12 10 0 0 67 22 75
2019 Evaluation 14 48 15 24 0 0 0 62 24 15
2019 Project management 28 44 0 19 9 0 0 72 28 10
2019 Other services to the public 33 37 10 12 8 0 0 71 20 25
2019 None of the above 43 36 9 10 2 0 0 79 12 90
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Mobility and Retention

Question 56. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 37 9 7 9 0 0 75 16 10
2024 Compliance, inspection and enforcement 15 34 28 2 21 0 0 48 24 30
2024 Communications or public affairs 19 25 11 12 30 3 0 45 44 30
2024 Administration and operations 45 22 22 0 11 0 0 67 11 25
2024 Human resources 20 31 20 13 10 6 0 54 24 40
2024 Financial management 21 27 19 14 13 6 0 51 29 80
2024 Information technology 15 32 7 28 13 5 0 50 43 40
2024 Internal audit 15 20 29 17 15 5 0 36 33 80
2024 Evaluation 5 35 23 14 9 11 3 46 27 30
2024 Project management 35 36 0 0 29 0 0 71 29 10
2024 Other services to the public 17 25 18 18 15 3 3 45 36 25
2024 None of the above 20 28 24 12 12 4 1 50 25 130
2022 Client contact centre 26 30 28 15 0 0 0 57 15 10
2022 Compliance, inspection and enforcement 38 14 16 14 13 2 3 55 28 35
2022 Communications or public affairs 36 34 8 15 7 0 0 70 22 25
2022 Administration and operations 43 21 6 13 13 0 3 66 28 25
2022 Human resources 34 20 20 5 11 10 0 60 18 40
2022 Financial management 32 24 16 17 6 5 0 59 24 50
2022 Information technology 40 14 22 12 7 5 0 57 20 30
2022 Internal audit 23 35 14 15 13 1 0 58 28 80
2022 Evaluation 31 27 16 16 3 6 0 62 21 30
2022 Project management 40 14 16 26 4 0 0 55 30 20
2022 Other services to the public 34 23 16 15 10 2 0 58 26 40
2022 None of the above 36 25 14 12 10 3 0 63 22 105
2020 Client contact centre 68 12 10 10 0 0 0 79 10 10
2020 Compliance, inspection and enforcement 41 20 22 9 0 9 0 67 10 25
2020 Communications or public affairs 32 38 18 6 6 0 0 70 13 15
2020 Administration and operations 74 11 8 3 0 4 0 89 3 25
2020 Human resources 70 20 5 0 5 0 0 89 5 40
2020 Financial management 52 20 15 8 5 1 0 73 12 70
2020 Information technology 67 18 5 3 0 7 0 91 3 35
2020 Internal audit 41 34 17 3 4 1 0 76 8 55
2020 Evaluation 61 22 9 9 0 0 0 83 9 15
2020 Other services to the public 45 33 11 11 0 0 0 78 11 30
2020 None of the above 51 28 10 2 6 3 0 81 8 105
2019 Client contact centre 62 16 16 6 0 0 0 78 6 15
2019 Compliance, inspection and enforcement 35 25 17 4 16 3 0 62 21 25
2019 Communications or public affairs 17 33 41 0 0 9 0 55 0 10
2019 Administration and operations 32 34 23 11 0 0 0 66 11 25
2019 Human resources 61 24 7 4 0 4 0 88 4 25
2019 Financial management 40 22 22 10 5 2 0 63 15 50
2019 Information technology 87 13 0 0 0 0 0 100 0 15
2019 Internal audit 32 38 6 10 10 3 0 73 21 75
2019 Evaluation 23 47 7 23 0 0 0 70 23 15
2019 Project management 28 19 25 9 19 0 0 47 28 10
2019 Other services to the public 24 31 17 13 8 7 0 59 23 25
2019 None of the above 37 31 15 8 5 3 0 70 14 90

Question 57_1. Do you intend to leave your current position in the next two years?

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic Yes
(%)		 No
(%)		 Unsure
(%)		 Total responses
2024 Client contact centre 9 56 36 10
2024 Compliance, inspection and enforcement 24 34 42 30
2024 Communications or public affairs 45 19 36 30
2024 Administration and operations 36 47 17 25
2024 Human resources 46 22 32 40
2024 Financial management 29 38 33 80
2024 Information technology 46 20 34 40
2024 Internal audit 35 33 32 80
2024 Evaluation 13 41 47 30
2024 Project management 42 25 33 10
2024 Other services to the public 30 21 49 25
2024 None of the above 25 41 34 130
2022 Client contact centre 27 50 23 10
2022 Compliance, inspection and enforcement 32 32 35 35
2022 Communications or public affairs 31 35 34 25
2022 Administration and operations 23 38 38 25
2022 Human resources 48 30 22 40
2022 Financial management 28 35 37 50
2022 Information technology 33 42 25 30
2022 Internal audit 24 38 38 80
2022 Evaluation 27 25 48 30
2022 Project management 39 44 17 20
2022 Other services to the public 29 46 25 40
2022 None of the above 25 43 32 105
2020 Client contact centre 29 40 31 10
2020 Compliance, inspection and enforcement 4 56 39 25
2020 Communications or public affairs 19 44 37 15
2020 Administration and operations 14 48 38 25
2020 Human resources 24 46 30 40
2020 Financial management 18 43 39 70
2020 Information technology 12 65 23 35
2020 Internal audit 13 59 28 55
2020 Evaluation 5 55 39 15
2020 Other services to the public 3 65 32 30
2020 None of the above 14 54 32 105
2019 Client contact centre 14 40 46 15
2019 Compliance, inspection and enforcement 26 49 24 25
2019 Communications or public affairs 9 24 67 10
2019 Administration and operations 23 40 38 25
2019 Human resources 20 49 31 25
2019 Financial management 18 41 41 50
2019 Information technology 7 72 21 15
2019 Internal audit 31 34 35 75
2019 Evaluation 27 20 53 15
2019 Project management 43 20 37 10
2019 Other services to the public 11 31 58 25
2019 None of the above 12 59 29 90

Question 57_2. Of those who indicated that they intend to leave their current position in the next two years: Please indicate your reason for leaving

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other reason
(%)		 Total responses
2024 Communications or public affairs 8 19 7 60 0 6 10
2024 Human resources 10 25 60 5 0 0 20
2024 Financial management 12 38 32 18 0 0 25
2024 Information technology 20 10 60 5 5 0 20
2024 Internal audit 16 17 35 33 0 0 25
2024 None of the above 22 14 39 13 0 13 30
2022 Compliance, inspection and enforcement 8 27 10 39 0 17 10
2022 Human resources 8 41 41 5 0 4 15
2022 Financial management 6 31 47 8 0 8 15
2022 Information technology 17 18 65 0 0 0 10
2022 Internal audit 10 20 49 15 0 6 20
2022 Other services to the public 8 25 58 0 0 9 10
2022 None of the above 10 26 52 0 4 8 25
2020 Financial management 12 41 25 15 8 0 15
2020 None of the above 13 30 52 5 0 0 15
2019 Internal audit 15 9 68 9 0 0 25
2019 None of the above 14 10 66 10 0 0 10
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment refers to any action, conduct or comment, including of a sexual nature, that can reasonably be expected to cause offence, humiliation or other physical or psychological injury or illness to an employee, including any prescribed action, conduct or comment.

Question 58. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past 12 months?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 10
2024 Compliance, inspection and enforcement 15 85 30
2024 Communications or public affairs 32 68 30
2024 Human resources 15 85 40
2024 Financial management 9 91 80
2024 Information technology 23 77 40
2024 Internal audit 9 91 80
2024 Evaluation 22 78 30
2024 None of the above 12 88 130
2022 Internal audit 9 91 80
2022 None of the above 5 95 105
2020 Client contact centre 0 100 10
2020 Communications or public affairs 0 100 15
2020 Internal audit 7 93 55
2020 None of the above 9 91 105
2019 Client contact centre 0 100 15
2019 Internal audit 7 93 75
2019 None of the above 6 94 90

Question 59a. From whom did you experience harassment on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 46 54 15

Question 59b. From whom did you experience harassment on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 61 39 15

Question 59d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15

Question 59e. From whom did you experience harassment on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15

Question 59f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15

Question 60a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 37 63 15

Question 60b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 48 52 15

Question 60c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 37 63 15

Question 60d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 42 58 15

Question 60e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 30 70 15

Question 60f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 48 52 15

Question 60h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15

Question 60k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 31 69 15

Question 61a. What action(s) did you take to address the harassment you experienced? …I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 63 37 15

Question 61d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15

Question 61g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15

Question 61h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 30 70 15

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 55 45 15

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 42 58 15

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 71 29 15

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I intend to file a grievance or a formal complaint, but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15

Question 63. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Compliance, inspection and enforcement 17 9 9 14 3 33 15 51 33 30
2024 Administration and operations 21 6 7 4 0 41 20 71 10 25
2024 Financial management 9 8 14 1 15 37 15 36 35 80
2024 Information technology 16 20 7 10 8 31 8 59 29 40
2024 Project management 0 27 32 0 18 23 0 35 23 10
2024 Other services to the public 22 7 18 0 13 36 3 48 22 25
2024 None of the above 4 11 10 6 12 41 15 35 42 130
2022 Administration and operations 18 15 21 5 3 29 8 54 13 25
2022 Financial management 31 9 11 4 4 35 7 69 13 50
2022 Project management 21 22 5 4 4 30 13 77 14 20
2022 Other services to the public 18 15 18 6 2 32 8 56 13 40
2022 None of the above 10 16 10 2 2 51 9 64 11 105
2020 Client contact centre 38 10 10 0 0 41 0 82 0 10
2020 Compliance, inspection and enforcement 6 10 0 12 0 48 24 57 43 25
2020 Communications or public affairs 13 0 25 6 6 43 6 25 25 15
2020 Administration and operations 18 34 15 8 0 25 0 70 10 25
2020 Human resources 23 19 16 0 3 34 5 70 4 40
2020 Financial management 12 13 26 2 2 35 10 47 6 70
2020 Information technology 34 10 10 5 3 30 9 71 13 35
2020 Internal audit 11 5 20 14 1 41 7 31 30 55
2020 Evaluation 16 22 0 14 9 30 9 63 37 15
2020 Other services to the public 32 3 13 0 0 52 0 74 0 30
2020 None of the above 21 12 13 3 3 44 4 64 11 105
2019 Client contact centre 16 38 8 0 0 30 8 87 0 15
2019 Compliance, inspection and enforcement 23 16 13 9 0 11 28 63 15 25
2019 Communications or public affairs 9 24 26 0 17 24 0 43 23 10
2019 Administration and operations 8 18 30 11 4 22 8 36 21 25
2019 Human resources 34 28 8 3 0 28 0 85 4 25
2019 Financial management 15 9 18 4 2 46 7 50 13 50
2019 Information technology 32 25 20 6 0 18 0 68 7 15
2019 Internal audit 17 12 12 4 5 44 7 58 19 75
2019 Evaluation 14 0 23 12 14 30 7 23 41 15
2019 Project management 19 0 17 9 9 46 0 35 33 10
2019 Other services to the public 19 5 5 7 5 53 8 60 28 25
2019 None of the above 20 14 12 7 2 30 15 62 17 90

Question 64. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Compliance, inspection and enforcement 27 32 15 11 3 11 0 67 15 30
2024 Administration and operations 52 26 15 0 0 4 4 84 0 25
2024 Financial management 23 38 15 5 5 11 3 71 12 80
2024 Information technology 26 34 12 8 3 14 3 72 13 40
2024 Internal audit 19 27 16 10 7 19 2 58 22 80
2024 Other services to the public 23 15 26 11 9 13 3 45 24 25
2024 None of the above 18 29 18 10 9 15 1 56 23 130
2022 Compliance, inspection and enforcement 28 38 13 0 9 9 3 75 10 35
2022 Administration and operations 38 31 21 7 3 0 0 69 10 25
2022 Human resources 24 45 11 2 0 13 4 84 3 40
2022 Financial management 39 25 15 8 4 8 2 71 12 50
2022 Information technology 28 51 5 0 4 8 3 89 5 30
2022 Internal audit 22 32 12 9 6 16 2 66 19 80
2022 Evaluation 21 35 7 9 7 21 0 72 20 30
2022 Project management 41 37 4 4 4 10 0 88 9 20
2022 Other services to the public 29 35 16 2 8 11 0 71 11 40
2022 None of the above 27 43 17 3 1 10 0 77 4 105
2020 Client contact centre 59 31 0 0 0 10 0 100 0 10
2020 Compliance, inspection and enforcement 26 36 12 9 0 13 4 75 11 25
2020 Communications or public affairs 32 38 18 6 0 6 0 75 7 15
2020 Administration and operations 49 40 4 4 0 4 0 92 4 25
2020 Human resources 50 26 7 3 0 11 3 88 3 40
2020 Financial management 27 36 23 2 2 11 0 71 4 70
2020 Information technology 60 22 3 3 3 10 0 91 6 30
2020 Internal audit 34 25 17 10 0 14 0 68 12 55
2020 Evaluation 25 39 9 14 9 5 0 67 24 15
2020 Other services to the public 51 28 10 0 0 11 0 89 0 30
2020 None of the above 42 32 12 4 1 9 0 81 5 105
2019 Client contact centre 38 56 0 0 0 6 0 100 0 15
2019 Compliance, inspection and enforcement 43 26 12 7 0 8 4 79 7 25
2019 Communications or public affairs 50 26 6 9 9 0 0 76 17 10
2019 Administration and operations 29 36 19 8 0 8 0 71 9 25
2019 Human resources 38 42 8 4 0 8 0 87 4 25
2019 Financial management 40 33 14 4 0 6 2 80 4 50
2019 Information technology 62 31 7 0 0 0 0 93 0 15
2019 Internal audit 32 31 12 6 3 14 2 75 11 75
2019 Evaluation 21 24 7 19 0 22 7 64 26 15
2019 Project management 29 35 0 9 9 18 0 78 22 10
2019 Other services to the public 44 21 11 4 5 15 0 77 10 25
2019 None of the above 50 28 9 3 1 9 0 85 5 90
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Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. 

Question 65. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 30 70 30
2024 Administration and operations 0 100 25
2024 Financial management 8 92 80
2024 Information technology 16 84 40
2024 Internal audit 10 90 80
2024 None of the above 8 92 130
2022 Client contact centre 0 100 10
2020 Client contact centre 0 100 10
2020 Administration and operations 0 100 25
2020 Information technology 0 100 35
2020 Internal audit 0 100 55
2020 None of the above 6 94 105
2019 Client contact centre 0 100 15
2019 Communications or public affairs 0 100 10
2019 Administration and operations 0 100 25
2019 Evaluation 0 100 15

Question 66b. From whom did you experience discrimination on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 71 29 10

Question 66d. From whom did you experience discrimination on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 66e. From whom did you experience discrimination on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 66f. From whom did you experience discrimination on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 67b. Please indicate the type of discrimination you experienced. …National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 67d. Please indicate the type of discrimination you experienced. …Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 67g. Please indicate the type of discrimination you experienced. …Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 67h. Please indicate the type of discrimination you experienced. …Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 67k. Please indicate the type of discrimination you experienced. …Genetic characteristics (including a requirement to undergo a genetic test or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 67l. Please indicate the type of discrimination you experienced. …Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 52 48 10

Question 67m. Please indicate the type of discrimination you experienced. …Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 68a. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 64 36 10

Question 68b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 68c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 68d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 68f. What action(s) did you take to address the discrimination you experienced? …I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 68g. What action(s) did you take to address the discrimination you experienced? …I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 68h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 69c. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 69e. Why did you not file a grievance or formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 69f. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 69h. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 69l. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 45 55 10

Question 69m. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 69n. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 53 47 10

Question 69o. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I intend to file a grievance or a formal complaint, but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10

Question 70. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Financial management 10 15 11 2 8 44 11 54 22 80
2024 Other services to the public 19 7 23 4 11 36 0 40 23 25
2024 None of the above 4 7 18 5 5 50 11 28 27 130
2022 Client contact centre 0 22 23 0 0 54 0 49 0 10
2022 Administration and operations 19 18 8 3 7 27 19 68 18 25
2022 Human resources 13 16 22 0 0 41 8 57 0 40
2022 Financial management 22 12 18 4 0 35 9 61 7 50
2022 Information technology 17 12 20 0 3 37 11 57 5 30
2022 Internal audit 8 9 12 6 2 58 5 46 21 80
2022 Project management 25 20 13 4 4 35 0 69 12 20
2022 Other services to the public 18 30 14 5 2 23 8 70 10 40
2022 None of the above 8 16 13 2 1 53 6 60 7 105
2020 Compliance, inspection and enforcement 9 10 4 7 0 52 17 61 25 25
2020 Communications or public affairs 13 6 25 6 0 43 6 38 13 15
2020 Administration and operations 22 27 23 0 0 28 0 68 0 25
2020 Human resources 22 13 18 0 3 41 3 64 5 40
2020 Financial management 15 13 22 2 2 37 10 52 6 70
2020 Information technology 35 4 15 0 0 36 9 72 0 30
2020 Internal audit 12 8 24 2 0 45 8 43 4 55
2020 Evaluation 18 15 9 0 0 58 0 78 0 10
2020 Other services to the public 33 7 10 0 0 50 0 81 0 30
2020 None of the above 24 9 14 3 3 42 4 62 11 105
2019 Client contact centre 16 38 8 0 0 30 8 87 0 15
2019 Compliance, inspection and enforcement 30 4 12 4 0 25 24 67 8 25
2019 Communications or public affairs 16 17 17 0 0 50 0 66 0 10
2019 Administration and operations 18 15 42 0 0 18 8 44 0 25
2019 Human resources 26 24 11 0 0 36 4 82 0 25
2019 Financial management 15 7 18 2 0 52 7 51 5 50
2019 Information technology 37 27 12 0 0 23 0 84 0 15
2019 Internal audit 12 13 12 2 4 51 5 58 14 75
2019 Evaluation 27 0 23 6 0 37 7 48 11 15
2019 Project management 26 0 0 9 9 56 0 60 40 10
2019 Other services to the public 16 3 0 0 5 68 8 81 19 25
2019 None of the above 23 11 14 0 0 36 16 71 0 90

Question 71. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Compliance, inspection and enforcement 16 39 10 6 6 20 3 71 16 30
2024 Administration and operations 34 37 15 0 0 11 4 83 0 25
2024 Human resources 13 37 18 4 10 15 3 62 17 40
2024 Financial management 18 43 11 3 7 13 6 74 13 80
2024 Information technology 24 24 30 3 5 9 5 56 9 40
2024 Internal audit 18 29 16 9 5 20 3 60 18 80
2024 Evaluation 17 26 23 10 7 17 0 52 20 30
2024 None of the above 15 26 21 5 8 22 3 55 18 130
2022 Compliance, inspection and enforcement 27 27 17 9 9 8 3 61 20 35
2022 Administration and operations 32 28 17 12 3 6 3 66 16 25
2022 Human resources 28 25 20 3 2 21 0 67 7 40
2022 Financial management 34 29 14 6 0 14 4 76 7 50
2022 Information technology 34 37 16 0 3 10 0 79 3 30
2022 Internal audit 23 33 12 8 3 20 1 70 15 80
2022 Evaluation 18 28 10 9 7 28 0 64 22 30
2022 Project management 34 50 4 4 4 5 0 88 8 20
2022 Other services to the public 23 35 13 2 7 20 0 72 11 40
2022 None of the above 22 41 16 5 1 13 1 74 7 105
2020 Client contact centre 48 41 0 0 0 10 0 100 0 10
2020 Compliance, inspection and enforcement 26 36 13 12 0 4 9 71 14 25
2020 Communications or public affairs 32 25 37 0 0 6 0 61 0 15
2020 Administration and operations 62 27 12 0 0 0 0 88 0 25
2020 Human resources 62 13 15 0 0 11 0 83 0 40
2020 Financial management 28 35 16 2 2 17 2 77 4 70
2020 Information technology 61 19 8 0 0 12 0 91 0 35
2020 Internal audit 33 25 24 2 0 16 0 69 2 55
2020 Evaluation 25 31 16 9 0 19 0 69 11 15
2020 Other services to the public 52 31 7 0 0 11 0 93 0 30
2020 None of the above 40 28 13 5 1 13 0 78 7 105
2019 Client contact centre 30 56 0 0 0 6 8 100 0 15
2019 Compliance, inspection and enforcement 47 12 12 9 0 11 9 74 11 25
2019 Communications or public affairs 50 26 15 0 0 9 0 83 0 10
2019 Administration and operations 33 48 12 0 0 8 0 87 0 25
2019 Human resources 34 43 15 0 0 8 0 84 0 25
2019 Financial management 36 37 19 0 0 9 0 80 0 50
2019 Information technology 62 31 7 0 0 0 0 93 0 15
2019 Internal audit 30 37 12 4 4 11 2 77 9 75
2019 Evaluation 27 24 20 0 0 22 7 72 0 15
2019 Project management 36 18 9 9 9 19 0 67 22 10
2019 Other services to the public 46 20 6 0 5 24 0 86 6 25
2019 None of the above 54 21 7 0 0 17 1 92 0 90
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Stress and Well-Being

Question 73a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 81 9 0 11 0 0 0 81 19 10
2024 Compliance, inspection and enforcement 18 34 26 8 4 3 8 20 80 30
2024 Communications or public affairs 64 22 9 0 3 0 3 66 34 30
2024 Administration and operations 59 19 4 0 14 0 4 61 39 25
2024 Human resources 57 17 13 4 5 0 2 59 41 40
2024 Financial management 37 27 17 8 10 0 1 37 63 75
2024 Information technology 30 19 16 20 10 0 5 32 68 40
2024 Internal audit 45 21 15 7 10 0 1 46 54 80
2024 Evaluation 50 19 17 15 0 0 0 50 50 30
2024 Project management 39 17 21 0 23 0 0 39 61 10
2024 Other services to the public 10 25 29 8 28 0 0 10 90 25
2024 None of the above 47 23 12 8 7 1 3 48 52 130
2022 Client contact centre 57 19 24 0 0 0 0 10
2022 Compliance, inspection and enforcement 27 28 10 11 21 0 2 35
2022 Communications or public affairs 59 20 8 10 4 0 0 25
2022 Administration and operations 48 23 26 0 3 0 0 25
2022 Human resources 61 24 6 7 2 0 0 40
2022 Financial management 36 31 19 7 6 0 2 50
2022 Information technology 55 31 8 3 0 0 2 30
2022 Internal audit 48 24 17 4 5 1 1 80
2022 Evaluation 44 34 10 9 0 0 3 30
2022 Project management 67 19 11 0 4 0 0 20
2022 Other services to the public 35 18 14 14 19 0 0 35
2022 None of the above 46 23 12 9 8 0 3 105
2020 Client contact centre 68 22 10 0 0 0 0 10
2020 Compliance, inspection and enforcement 44 22 34 0 0 0 0 25
2020 Communications or public affairs 66 14 14 0 7 0 0 15
2020 Administration and operations 43 50 0 4 0 4 0 25
2020 Human resources 74 21 3 0 3 0 0 40
2020 Financial management 48 31 14 6 1 0 0 70
2020 Information technology 72 20 5 3 0 0 0 35
2020 Internal audit 50 31 11 6 2 0 0 55
2020 Evaluation 58 33 9 0 0 0 0 15
2020 Other services to the public 42 37 18 0 4 0 0 30
2020 None of the above 55 29 9 4 1 1 0 105
2019 Client contact centre 60 24 8 8 0 0 0 15
2019 Compliance, inspection and enforcement 44 26 8 9 8 0 5 25
2019 Communications or public affairs 83 9 0 9 0 0 0 10
2019 Administration and operations 66 11 15 8 0 0 0 25
2019 Human resources 70 22 0 0 4 0 4 25
2019 Financial management 31 43 11 5 8 0 2 50
2019 Information technology 69 13 10 0 7 0 0 15
2019 Internal audit 52 30 10 3 6 0 0 75
2019 Evaluation 34 37 23 6 0 0 0 15
2019 Project management 46 45 0 9 0 0 0 10
2019 Other services to the public 47 33 12 4 5 0 0 25
2019 None of the above 56 27 8 3 6 0 1 90

Question 73b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 28 49 15 9 0 0 0 100 10
2024 Compliance, inspection and enforcement 2 6 32 37 23 0 0 2 98 30
2024 Communications or public affairs 24 12 28 18 14 0 3 25 75 30
2024 Administration and operations 16 29 26 4 25 0 0 16 84 25
2024 Human resources 12 22 23 20 22 0 0 12 88 40
2024 Financial management 9 23 29 21 17 0 0 9 91 80
2024 Information technology 7 25 31 28 9 0 0 7 93 40
2024 Internal audit 10 16 23 23 28 0 0 10 90 80
2024 Evaluation 3 24 43 10 20 0 0 3 97 30
2024 Project management 50 22 19 9 0 0 0 50 50 10
2024 Other services to the public 4 16 35 12 33 0 0 4 96 25
2024 None of the above 12 16 34 18 19 1 0 12 88 130
2022 Client contact centre 8 26 35 7 24 0 0 10
2022 Compliance, inspection and enforcement 6 37 24 13 20 0 0 35
2022 Communications or public affairs 9 25 29 4 34 0 0 25
2022 Administration and operations 14 22 22 28 14 0 0 25
2022 Human resources 14 13 33 22 17 0 0 40
2022 Financial management 6 25 37 22 11 0 0 50
2022 Information technology 20 29 26 0 26 0 0 30
2022 Internal audit 6 26 22 14 31 1 0 80
2022 Evaluation 12 14 47 18 9 0 0 30
2022 Project management 17 17 37 5 25 0 0 20
2022 Other services to the public 8 27 23 20 21 0 0 40
2022 None of the above 9 23 30 24 14 0 0 100
2020 Client contact centre 0 40 29 10 21 0 0 10
2020 Compliance, inspection and enforcement 9 31 38 20 3 0 0 25
2020 Communications or public affairs 7 20 39 27 7 0 0 15
2020 Administration and operations 27 29 27 14 4 0 0 25
2020 Human resources 18 24 23 25 10 0 0 40
2020 Financial management 8 20 36 24 13 0 0 70
2020 Information technology 18 38 23 14 8 0 0 35
2020 Internal audit 8 25 35 23 9 0 0 55
2020 Evaluation 39 14 17 17 13 0 0 15
2020 Other services to the public 14 24 31 16 15 0 0 30
2020 None of the above 8 20 28 29 14 1 0 105
2019 Client contact centre 14 38 40 8 0 0 0 15
2019 Compliance, inspection and enforcement 4 39 18 26 9 0 5 25
2019 Communications or public affairs 17 24 9 33 17 0 0 10
2019 Administration and operations 26 33 29 4 8 0 0 25
2019 Human resources 8 16 35 22 20 0 0 25
2019 Financial management 9 33 21 23 11 0 2 50
2019 Information technology 16 23 44 12 5 0 0 15
2019 Internal audit 10 29 36 9 16 0 0 75
2019 Evaluation 28 33 9 23 7 0 0 15
2019 Project management 18 38 25 19 0 0 0 10
2019 Other services to the public 9 19 40 16 16 0 0 25
2019 None of the above 18 28 27 16 10 0 1 90

Question 73c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 11 38 37 15 0 0 0 11 89 10
2024 Compliance, inspection and enforcement 0 22 34 29 14 0 0 0 100 30
2024 Communications or public affairs 22 16 12 23 27 0 0 22 78 25
2024 Administration and operations 20 35 20 15 10 0 0 20 80 25
2024 Human resources 21 12 22 22 20 0 2 22 78 40
2024 Financial management 13 25 35 18 9 0 0 13 87 80
2024 Information technology 11 37 29 18 5 0 0 11 89 40
2024 Internal audit 10 16 23 17 34 0 0 10 90 80
2024 Evaluation 10 23 29 23 16 0 0 10 90 30
2024 Project management 38 36 17 10 0 0 0 38 62 10
2024 Other services to the public 12 26 23 21 19 0 0 12 88 25
2024 None of the above 12 25 28 17 18 1 0 12 88 130
2022 Client contact centre 35 19 23 8 16 0 0 10
2022 Compliance, inspection and enforcement 18 36 24 11 12 0 0 35
2022 Communications or public affairs 10 16 22 33 19 0 0 25
2022 Administration and operations 7 35 28 21 8 0 0 25
2022 Human resources 22 23 22 22 11 0 0 40
2022 Financial management 7 33 46 10 4 0 0 50
2022 Information technology 23 35 18 16 8 0 0 30
2022 Internal audit 12 20 18 18 30 1 0 80
2022 Evaluation 11 31 26 14 18 0 0 30
2022 Project management 18 22 36 0 24 0 0 20
2022 Other services to the public 18 29 22 18 14 0 0 40
2022 None of the above 11 28 29 20 12 0 0 105
2020 Client contact centre 21 22 37 10 10 0 0 10
2020 Compliance, inspection and enforcement 4 49 29 3 15 0 0 25
2020 Communications or public affairs 14 39 20 20 7 0 0 15
2020 Administration and operations 37 18 30 10 4 0 0 25
2020 Human resources 32 26 28 4 11 0 0 40
2020 Financial management 18 34 26 15 6 0 0 70
2020 Information technology 30 38 20 8 4 0 0 35
2020 Internal audit 11 34 32 11 13 0 0 55
2020 Evaluation 39 22 14 17 8 0 0 15
2020 Other services to the public 24 24 23 19 7 0 3 30
2020 None of the above 18 23 34 16 6 2 0 105
2019 Client contact centre 14 62 24 0 0 0 0 15
2019 Compliance, inspection and enforcement 25 33 20 13 5 0 5 25
2019 Communications or public affairs 17 39 9 26 9 0 0 10
2019 Administration and operations 36 42 11 8 4 0 0 25
2019 Human resources 12 32 34 19 4 0 0 25
2019 Financial management 10 44 22 11 12 0 2 50
2019 Information technology 39 21 27 12 0 0 0 15
2019 Internal audit 19 29 25 15 12 0 0 75
2019 Evaluation 35 41 9 14 0 0 0 15
2019 Project management 28 28 18 19 7 0 0 10
2019 Other services to the public 16 29 19 20 16 0 0 25
2019 None of the above 16 35 31 14 3 0 1 90

Question 73d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 9 40 19 23 9 0 0 9 91 10
2024 Compliance, inspection and enforcement 2 27 25 26 19 0 0 2 98 30
2024 Communications or public affairs 22 16 28 23 11 0 0 22 78 30
2024 Administration and operations 20 22 19 11 29 0 0 20 80 25
2024 Human resources 11 18 21 28 23 0 0 11 89 40
2024 Financial management 16 19 28 20 15 0 1 16 84 80
2024 Information technology 3 12 39 22 21 0 3 3 97 40
2024 Internal audit 12 14 35 17 22 0 0 12 88 80
2024 Evaluation 13 30 28 13 16 0 0 13 87 30
2024 Project management 14 51 27 8 0 0 0 14 86 10
2024 Other services to the public 12 30 21 22 15 0 0 12 88 25
2024 None of the above 11 20 25 27 15 1 1 11 89 130
2022 Client contact centre 16 34 19 15 17 0 0 10
2022 Compliance, inspection and enforcement 15 24 18 19 17 3 5 35
2022 Communications or public affairs 15 11 26 11 38 0 0 25
2022 Administration and operations 8 30 27 15 19 0 0 25
2022 Human resources 2 14 37 24 22 0 0 40
2022 Financial management 12 24 28 23 11 0 2 50
2022 Information technology 16 18 18 26 20 3 0 30
2022 Internal audit 10 22 31 17 17 1 1 80
2022 Evaluation 12 33 23 17 16 0 0 30
2022 Project management 17 9 26 24 24 0 0 20
2022 Other services to the public 11 24 31 16 15 0 3 35
2022 None of the above 11 21 26 23 15 3 1 105
2020 Client contact centre 29 22 29 10 10 0 0 10
2020 Compliance, inspection and enforcement 26 21 36 12 4 0 0 25
2020 Communications or public affairs 7 19 41 34 0 0 0 15
2020 Administration and operations 34 29 22 11 4 0 0 25
2020 Human resources 34 36 12 7 11 0 0 40
2020 Financial management 17 26 29 22 6 0 0 70
2020 Information technology 17 24 23 23 14 0 0 30
2020 Internal audit 10 30 31 7 16 2 4 55
2020 Evaluation 39 22 22 0 8 0 9 15
2020 Other services to the public 21 20 39 11 10 0 0 30
2020 None of the above 17 15 38 15 13 2 0 105
2019 Client contact centre 8 60 24 8 0 0 0 15
2019 Compliance, inspection and enforcement 24 18 27 5 22 0 5 25
2019 Communications or public affairs 19 26 19 27 9 0 0 10
2019 Administration and operations 30 33 30 4 4 0 0 25
2019 Human resources 20 19 20 23 19 0 0 25
2019 Financial management 9 22 24 25 18 0 2 50
2019 Information technology 18 10 49 13 10 0 0 15
2019 Internal audit 9 30 32 12 14 2 0 75
2019 Evaluation 21 42 23 15 0 0 0 15
2019 Project management 18 20 52 0 10 0 0 10
2019 Other services to the public 9 21 26 16 24 0 3 25
2019 None of the above 17 23 28 16 15 0 1 90

Question 73e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 9 57 27 7 0 0 0 9 91 10
2024 Compliance, inspection and enforcement 13 36 21 23 8 0 0 13 87 30
2024 Communications or public affairs 46 27 18 0 3 0 6 49 51 30
2024 Administration and operations 44 28 3 12 7 0 6 46 54 25
2024 Human resources 41 18 13 4 10 0 14 47 53 40
2024 Financial management 25 23 26 16 7 0 2 26 74 80
2024 Information technology 35 26 15 10 0 0 14 41 59 40
2024 Internal audit 19 22 23 15 21 0 0 19 81 75
2024 Evaluation 16 37 27 13 6 0 0 16 84 30
2024 Project management 91 9 0 0 0 0 0 91 9 10
2024 Other services to the public 31 22 20 12 15 0 0 31 69 25
2024 None of the above 16 31 21 15 15 0 2 16 84 130
2022 Client contact centre 32 30 31 8 0 0 0 10
2022 Compliance, inspection and enforcement 38 31 8 3 17 0 2 35
2022 Communications or public affairs 33 22 12 11 23 0 0 25
2022 Administration and operations 35 25 26 9 6 0 0 25
2022 Human resources 18 36 20 14 7 0 5 40
2022 Financial management 28 34 20 9 6 3 0 50
2022 Information technology 52 34 6 5 3 0 0 30
2022 Internal audit 21 27 16 16 17 1 1 80
2022 Evaluation 19 38 26 10 6 0 0 30
2022 Project management 30 38 25 4 4 0 0 20
2022 Other services to the public 26 30 15 18 12 0 0 40
2022 None of the above 25 30 25 10 7 0 2 105
2020 Client contact centre 41 12 37 10 0 0 0 10
2020 Compliance, inspection and enforcement 18 48 23 3 7 0 0 25
2020 Communications or public affairs 34 41 5 20 0 0 0 15
2020 Administration and operations 54 25 18 4 0 0 0 25
2020 Human resources 45 26 11 15 5 0 0 40
2020 Financial management 18 32 25 16 7 0 1 70
2020 Information technology 41 38 15 3 4 0 0 35
2020 Internal audit 22 44 12 10 13 0 0 55
2020 Evaluation 47 22 14 0 16 0 0 15
2020 Other services to the public 34 24 17 12 10 0 3 30
2020 None of the above 20 31 22 17 8 1 1 105
2019 Client contact centre 60 32 8 0 0 0 0 15
2019 Compliance, inspection and enforcement 33 33 20 5 5 0 5 25
2019 Communications or public affairs 35 15 24 9 9 0 9 10
2019 Administration and operations 67 23 10 0 0 0 0 25
2019 Human resources 36 16 42 0 7 0 0 25
2019 Financial management 24 34 12 22 6 0 2 50
2019 Information technology 41 35 25 0 0 0 0 15
2019 Internal audit 35 26 22 8 9 0 0 75
2019 Evaluation 40 60 0 0 0 0 0 15
2019 Project management 37 53 0 0 10 0 0 10
2019 Other services to the public 13 47 17 16 8 0 0 25
2019 None of the above 33 29 23 7 7 0 2 90

Question 73f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 26 7 10 9 0 0 48 52 10
2024 Compliance, inspection and enforcement 15 20 36 14 14 0 0 15 85 30
2024 Communications or public affairs 44 6 26 11 13 0 0 44 56 30
2024 Administration and operations 33 16 11 19 21 0 0 33 67 25
2024 Human resources 19 29 24 11 15 0 3 20 80 40
2024 Financial management 15 31 20 17 16 0 0 15 85 80
2024 Information technology 23 35 22 15 5 0 0 23 77 40
2024 Internal audit 15 24 20 20 21 0 0 15 85 80
2024 Evaluation 13 39 19 10 20 0 0 13 87 30
2024 Project management 29 50 0 8 13 0 0 29 71 10
2024 Other services to the public 19 27 9 18 27 0 0 19 81 25
2024 None of the above 14 28 23 16 18 1 1 14 86 130
2022 Client contact centre 46 24 22 0 8 0 0 10
2022 Compliance, inspection and enforcement 29 30 16 8 17 0 0 35
2022 Communications or public affairs 28 30 20 4 19 0 0 25
2022 Administration and operations 39 20 17 18 5 0 0 25
2022 Human resources 18 27 27 24 4 0 0 40
2022 Financial management 14 33 26 13 13 0 0 50
2022 Information technology 38 25 23 9 5 0 0 30
2022 Internal audit 21 20 24 15 19 1 0 80
2022 Evaluation 15 20 39 17 10 0 0 30
2022 Project management 30 38 28 4 0 0 0 20
2022 Other services to the public 23 26 21 8 22 0 0 40
2022 None of the above 21 33 24 11 10 1 0 105
2020 Client contact centre 31 30 39 0 0 0 0 10
2020 Compliance, inspection and enforcement 14 33 31 13 9 0 0 25
2020 Communications or public affairs 25 44 19 5 6 0 0 15
2020 Administration and operations 33 41 18 4 0 0 4 25
2020 Human resources 37 20 23 15 5 0 0 40
2020 Financial management 14 31 25 19 11 0 0 70
2020 Information technology 48 31 8 9 4 0 0 35
2020 Internal audit 15 36 19 19 11 0 0 55
2020 Evaluation 47 14 22 0 16 0 0 15
2020 Other services to the public 31 28 10 17 15 0 0 30
2020 None of the above 11 33 25 17 13 1 0 105
2019 Client contact centre 74 17 9 0 0 0 0 10
2019 Compliance, inspection and enforcement 15 36 28 9 8 0 4 25
2019 Communications or public affairs 26 32 26 16 0 0 0 10
2019 Administration and operations 37 23 33 7 0 0 0 25
2019 Human resources 24 32 12 21 12 0 0 25
2019 Financial management 29 15 30 15 9 0 2 50
2019 Information technology 46 44 10 0 0 0 0 15
2019 Internal audit 22 26 28 16 8 0 0 75
2019 Evaluation 54 7 7 24 7 0 0 15
2019 Project management 19 46 16 19 0 0 0 10
2019 Other services to the public 22 19 24 14 21 0 0 25
2019 None of the above 31 31 20 11 6 0 1 90

Question 73g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 19 28 26 9 9 10 0 21 79 10
2024 Compliance, inspection and enforcement 2 26 29 32 10 0 0 2 98 30
2024 Communications or public affairs 3 14 43 19 21 0 0 3 97 30
2024 Administration and operations 29 28 20 12 11 0 0 29 71 25
2024 Human resources 14 24 26 8 23 3 3 14 86 40
2024 Financial management 20 20 24 18 18 0 0 20 80 80
2024 Information technology 19 15 25 20 13 2 6 20 80 40
2024 Internal audit 9 13 29 19 30 0 1 9 91 80
2024 Evaluation 3 29 31 12 26 0 0 3 97 30
2024 Project management 21 32 29 18 0 0 0 21 79 10
2024 Other services to the public 27 24 24 8 17 0 0 27 73 25
2024 None of the above 14 25 17 21 21 1 1 14 86 130
2022 Client contact centre 35 15 43 7 0 0 0 10
2022 Compliance, inspection and enforcement 20 25 24 17 15 0 0 35
2022 Communications or public affairs 27 43 7 15 8 0 0 25
2022 Administration and operations 22 35 22 3 19 0 0 25
2022 Human resources 27 35 20 9 5 2 2 40
2022 Financial management 22 42 19 12 6 0 0 50
2022 Information technology 30 34 20 10 3 3 0 30
2022 Internal audit 18 21 21 23 16 0 0 80
2022 Evaluation 15 18 31 13 22 0 0 30
2022 Project management 17 41 27 7 7 0 0 20
2022 Other services to the public 29 29 19 6 17 0 0 40
2022 None of the above 21 31 27 12 8 1 1 105
2020 Client contact centre 37 53 0 0 0 0 10 10
2020 Compliance, inspection and enforcement 40 25 23 11 0 0 0 25
2020 Communications or public affairs 37 25 38 0 0 0 0 15
2020 Administration and operations 40 18 27 11 4 0 0 25
2020 Human resources 46 41 8 0 5 0 0 40
2020 Financial management 32 33 16 13 3 2 1 70
2020 Information technology 33 53 9 0 0 3 3 35
2020 Internal audit 29 37 16 15 1 0 2 55
2020 Evaluation 44 42 14 0 0 0 0 15
2020 Other services to the public 24 39 19 11 0 3 4 30
2020 None of the above 35 30 22 10 2 1 0 105
2019 Client contact centre 26 67 6 0 0 0 0 10
2019 Compliance, inspection and enforcement 24 36 22 9 4 0 4 25
2019 Communications or public affairs 17 42 41 0 0 0 0 10
2019 Administration and operations 25 51 19 4 0 0 0 25
2019 Human resources 49 39 4 4 0 0 4 25
2019 Financial management 35 29 25 8 0 0 2 50
2019 Information technology 62 25 8 5 0 0 0 15
2019 Internal audit 25 31 22 15 7 0 0 75
2019 Evaluation 20 47 21 12 0 0 0 15
2019 Project management 37 9 29 16 9 0 0 10
2019 Other services to the public 27 43 5 10 13 0 3 25
2019 None of the above 30 42 17 9 0 1 1 90

Question 73h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 11 9 21 34 26 0 0 11 89 10
2024 Compliance, inspection and enforcement 19 13 16 36 15 0 0 19 81 30
2024 Communications or public affairs 3 15 22 32 28 0 0 3 97 30
2024 Administration and operations 14 34 15 26 11 0 0 14 86 25
2024 Human resources 11 20 21 28 20 0 0 11 89 40
2024 Financial management 15 31 16 14 25 0 0 15 85 80
2024 Information technology 7 22 24 24 21 2 0 7 93 40
2024 Internal audit 8 20 18 17 35 0 1 8 92 80
2024 Evaluation 6 40 27 7 20 0 0 6 94 30
2024 Project management 12 38 32 8 10 0 0 12 88 10
2024 Other services to the public 16 33 11 14 25 0 0 16 84 25
2024 None of the above 16 24 17 18 23 1 0 16 84 130
2022 Client contact centre 28 34 30 0 8 0 0 10
2022 Compliance, inspection and enforcement 11 30 22 18 16 0 2 35
2022 Communications or public affairs 10 38 22 7 22 0 0 25
2022 Administration and operations 9 29 25 25 12 0 0 25
2022 Human resources 19 25 19 16 21 0 0 40
2022 Financial management 11 36 25 19 8 0 2 50
2022 Information technology 23 14 18 16 20 0 10 30
2022 Internal audit 17 20 30 11 21 0 1 80
2022 Evaluation 14 23 34 17 12 0 0 30
2022 Project management 12 27 30 16 15 0 0 20
2022 Other services to the public 23 33 25 8 11 0 0 35
2022 None of the above 13 36 27 12 10 1 1 105
2020 Client contact centre 39 30 31 0 0 0 0 10
2020 Compliance, inspection and enforcement 33 48 13 3 3 0 0 25
2020 Communications or public affairs 34 19 34 14 0 0 0 15
2020 Administration and operations 33 42 11 10 4 0 0 25
2020 Human resources 39 29 23 7 3 0 0 40
2020 Financial management 34 34 18 10 4 0 0 70
2020 Information technology 32 39 20 5 4 0 0 35
2020 Internal audit 25 34 22 14 1 4 0 55
2020 Evaluation 30 39 16 14 0 0 0 15
2020 Other services to the public 23 36 30 11 0 0 0 30
2020 None of the above 34 34 18 11 2 2 0 105
2019 Client contact centre 33 24 35 9 0 0 0 10
2019 Compliance, inspection and enforcement 28 34 16 11 7 0 4 25
2019 Communications or public affairs 17 26 24 32 0 0 0 10
2019 Administration and operations 21 38 30 8 4 0 0 25
2019 Human resources 20 39 26 3 12 0 0 25
2019 Financial management 33 29 29 3 3 0 2 50
2019 Information technology 46 38 10 0 5 0 0 15
2019 Internal audit 21 26 29 12 11 0 2 75
2019 Evaluation 21 24 36 12 6 0 0 15
2019 Project management 28 35 9 19 9 0 0 10
2019 Other services to the public 20 40 21 11 5 0 3 25
2019 None of the above 23 36 31 5 3 1 1 90

Question 73i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 10 45 28 0 16 0 0 10 90 10
2024 Compliance, inspection and enforcement 13 39 17 19 12 0 0 13 87 30
2024 Communications or public affairs 6 21 24 24 22 0 3 6 94 30
2024 Administration and operations 29 32 10 19 11 0 0 29 71 25
2024 Human resources 19 17 18 24 23 0 0 19 81 40
2024 Financial management 29 25 18 14 14 0 0 29 71 80
2024 Information technology 10 28 15 21 22 2 3 10 90 40
2024 Internal audit 9 19 24 10 36 1 0 10 90 80
2024 Evaluation 3 33 38 11 16 0 0 3 97 30
2024 Project management 17 43 40 0 0 0 0 17 83 10
2024 Other services to the public 12 26 23 12 28 0 0 12 88 25
2024 None of the above 16 31 21 14 17 1 0 16 84 130
2022 Client contact centre 35 42 15 0 8 0 0 10
2022 Compliance, inspection and enforcement 25 26 18 9 20 0 2 35
2022 Communications or public affairs 21 24 33 11 11 0 0 25
2022 Administration and operations 33 32 13 16 6 0 0 25
2022 Human resources 33 32 22 2 9 0 2 40
2022 Financial management 30 38 16 8 6 0 2 50
2022 Information technology 22 32 8 11 25 0 3 30
2022 Internal audit 11 38 24 15 12 0 0 80
2022 Evaluation 11 40 20 13 17 0 0 30
2022 Project management 8 49 19 12 11 0 0 20
2022 Other services to the public 34 27 15 11 13 0 0 40
2022 None of the above 24 36 20 11 8 0 0 105
2020 Client contact centre 69 10 21 0 0 0 0 10
2020 Compliance, inspection and enforcement 27 50 16 7 0 0 0 25
2020 Communications or public affairs 49 25 6 13 0 6 0 15
2020 Administration and operations 35 40 16 8 0 0 0 25
2020 Human resources 52 32 13 0 3 0 0 40
2020 Financial management 32 37 20 8 3 0 0 70
2020 Information technology 39 39 12 7 3 0 0 30
2020 Internal audit 20 44 24 11 1 0 0 55
2020 Evaluation 38 39 0 22 0 0 0 15
2020 Other services to the public 30 38 28 0 4 0 0 30
2020 None of the above 46 26 20 5 2 1 0 100
2019 Client contact centre 33 33 35 0 0 0 0 10
2019 Compliance, inspection and enforcement 35 38 4 7 12 0 5 25
2019 Communications or public affairs 9 43 26 22 0 0 0 10
2019 Administration and operations 29 39 23 4 4 0 0 25
2019 Human resources 60 25 7 4 0 0 4 25
2019 Financial management 31 34 25 7 0 0 2 50
2019 Information technology 55 40 0 5 0 0 0 15
2019 Internal audit 26 27 26 13 8 0 0 75
2019 Evaluation 14 31 31 13 12 0 0 15
2019 Project management 28 44 0 19 9 0 0 10
2019 Other services to the public 25 41 16 8 8 0 3 25
2019 None of the above 24 35 29 9 2 1 0 90

Question 73j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 24 28 19 0 18 0 10 27 73 10
2024 Compliance, inspection and enforcement 16 31 27 10 13 2 0 17 83 30
2024 Communications or public affairs 26 14 15 27 18 0 0 26 74 30
2024 Administration and operations 53 17 19 4 7 0 0 53 47 25
2024 Human resources 19 33 13 13 22 0 0 19 81 40
2024 Financial management 39 26 14 5 16 0 0 39 61 80
2024 Information technology 26 31 16 17 9 0 0 26 74 40
2024 Internal audit 13 31 22 14 16 3 0 14 86 80
2024 Evaluation 23 35 24 7 12 0 0 23 77 30
2024 Project management 26 26 23 16 0 0 9 29 71 10
2024 Other services to the public 23 15 21 14 27 0 0 23 77 25
2024 None of the above 29 23 16 16 15 1 0 30 70 130
2022 Client contact centre 27 41 7 8 16 0 0 10
2022 Compliance, inspection and enforcement 32 30 14 3 16 0 6 35
2022 Communications or public affairs 36 38 15 7 4 0 0 25
2022 Administration and operations 37 37 12 13 0 0 0 25
2022 Human resources 39 25 19 9 5 0 2 40
2022 Financial management 38 32 22 7 2 0 0 50
2022 Information technology 29 23 14 9 16 0 9 30
2022 Internal audit 32 27 16 17 7 1 0 80
2022 Evaluation 32 25 15 3 20 4 0 30
2022 Project management 53 25 18 0 4 0 0 20
2022 Other services to the public 29 46 12 5 5 3 0 40
2022 None of the above 34 38 11 6 9 1 1 105
2020 Client contact centre 51 29 10 10 0 0 0 10
2020 Compliance, inspection and enforcement 32 36 23 9 0 0 0 25
2020 Communications or public affairs 25 49 6 13 6 0 0 15
2020 Administration and operations 44 23 23 10 0 0 0 25
2020 Human resources 75 10 13 0 3 0 0 40
2020 Financial management 46 27 10 9 6 2 0 70
2020 Information technology 57 26 12 3 3 0 0 35
2020 Internal audit 33 36 16 7 5 0 2 55
2020 Evaluation 70 8 9 14 0 0 0 15
2020 Other services to the public 36 51 9 0 4 0 0 30
2020 None of the above 46 20 21 6 5 1 1 105
2019 Client contact centre 52 48 0 0 0 0 0 10
2019 Compliance, inspection and enforcement 42 11 27 3 12 0 4 25
2019 Communications or public affairs 35 26 22 0 17 0 0 10
2019 Administration and operations 36 26 30 8 0 0 0 25
2019 Human resources 53 27 16 0 0 0 4 25
2019 Financial management 39 33 12 9 4 0 2 50
2019 Information technology 44 38 13 5 0 0 0 15
2019 Internal audit 46 20 18 6 9 0 0 75
2019 Evaluation 35 13 37 14 0 0 0 15
2019 Project management 37 28 0 17 18 0 0 10
2019 Other services to the public 32 37 11 8 9 0 3 25
2019 None of the above 35 38 15 7 3 1 0 90

Question 73k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 9 11 10 0 0 0 70 30 10
2024 Compliance, inspection and enforcement 45 31 15 3 7 0 0 45 55 30
2024 Communications or public affairs 35 21 17 27 0 0 0 35 65 30
2024 Administration and operations 54 24 23 0 0 0 0 54 46 25
2024 Human resources 41 33 14 2 7 3 0 42 58 40
2024 Financial management 58 22 11 5 5 0 0 58 42 75
2024 Information technology 42 26 13 13 3 0 3 43 57 40
2024 Internal audit 35 34 17 5 9 0 0 35 65 75
2024 Evaluation 39 40 13 3 4 0 0 39 61 30
2024 Project management 64 19 0 0 9 9 0 70 30 10
2024 Other services to the public 41 28 20 4 7 0 0 41 59 25
2024 None of the above 55 19 13 4 5 1 2 57 43 130
2022 Client contact centre 47 30 24 0 0 0 0 10
2022 Compliance, inspection and enforcement 39 26 15 8 12 0 0 35
2022 Communications or public affairs 34 50 16 0 0 0 0 25
2022 Administration and operations 50 28 9 9 5 0 0 25
2022 Human resources 36 27 22 13 0 0 2 40
2022 Financial management 54 19 21 6 0 0 0 50
2022 Information technology 33 36 5 9 10 0 7 30
2022 Internal audit 46 23 22 7 2 0 0 80
2022 Evaluation 22 28 29 13 7 0 0 30
2022 Project management 59 18 23 0 0 0 0 20
2022 Other services to the public 41 32 12 9 6 0 0 35
2022 None of the above 46 29 11 9 5 1 0 105
2020 Client contact centre 57 32 0 10 0 0 0 10
2020 Compliance, inspection and enforcement 15 21 38 23 4 0 0 25
2020 Communications or public affairs 6 49 19 19 6 0 0 15
2020 Administration and operations 22 41 26 11 0 0 0 25
2020 Human resources 36 37 18 0 8 0 0 40
2020 Financial management 27 22 26 14 11 0 0 70
2020 Information technology 34 36 17 10 4 0 0 35
2020 Internal audit 17 30 28 22 3 0 0 55
2020 Evaluation 31 39 22 8 0 0 0 15
2020 Other services to the public 29 12 28 20 11 0 0 30
2020 None of the above 29 28 28 9 5 1 0 105

Question 73l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 19 46 19 0 16 0 0 19 81 10
2024 Compliance, inspection and enforcement 20 31 25 11 13 0 0 20 80 30
2024 Communications or public affairs 34 29 21 12 0 0 3 35 65 30
2024 Administration and operations 32 34 15 11 8 0 0 32 68 25
2024 Human resources 27 28 24 11 10 0 0 27 73 40
2024 Financial management 26 32 23 7 11 0 1 27 73 80
2024 Information technology 30 34 13 9 8 2 3 32 68 40
2024 Internal audit 21 34 16 10 18 1 0 22 78 80
2024 Evaluation 25 49 16 6 3 0 0 25 75 30
2024 Project management 35 47 9 0 10 0 0 35 65 10
2024 Other services to the public 19 37 22 8 14 0 0 19 81 25
2024 None of the above 28 28 14 17 10 1 1 29 71 130
2022 Client contact centre 35 33 23 0 8 0 0 10
2022 Compliance, inspection and enforcement 14 39 24 8 16 0 0 35
2022 Communications or public affairs 35 39 8 11 7 0 0 25
2022 Administration and operations 36 31 22 8 3 0 0 25
2022 Human resources 34 23 25 11 6 0 2 40
2022 Financial management 28 32 21 6 13 0 0 50
2022 Information technology 25 36 7 11 11 0 9 30
2022 Internal audit 23 34 20 17 5 1 0 80
2022 Evaluation 28 23 31 14 3 0 0 30
2022 Project management 29 44 23 4 0 0 0 20
2022 Other services to the public 21 31 22 11 15 0 0 40
2022 None of the above 27 31 18 16 6 2 1 105
2020 Client contact centre 40 21 29 10 0 0 0 10
2020 Compliance, inspection and enforcement 23 40 30 7 0 0 0 25
2020 Communications or public affairs 19 51 11 13 0 6 0 15
2020 Administration and operations 37 40 8 11 4 0 0 25
2020 Human resources 41 36 18 3 3 0 0 40
2020 Financial management 34 33 16 10 7 0 0 70
2020 Information technology 34 43 15 8 0 0 0 35
2020 Internal audit 15 38 36 9 3 0 0 55
2020 Evaluation 61 17 9 8 5 0 0 15
2020 Other services to the public 23 41 20 10 6 0 0 30
2020 None of the above 27 30 26 14 1 2 0 100
2019 Client contact centre 45 45 10 0 0 0 0 10
2019 Compliance, inspection and enforcement 36 24 27 4 4 0 4 25
2019 Communications or public affairs 43 24 24 0 9 0 0 10
2019 Administration and operations 29 47 20 0 4 0 0 25
2019 Human resources 38 19 20 12 8 0 4 25
2019 Financial management 37 26 23 6 7 0 2 50
2019 Information technology 39 30 24 7 0 0 0 15
2019 Internal audit 37 30 16 10 5 0 2 75
2019 Evaluation 47 14 14 25 0 0 0 15
2019 Project management 28 25 37 0 10 0 0 10
2019 Other services to the public 43 25 20 3 8 0 0 25
2019 None of the above 41 33 19 5 1 1 0 90

Question 73m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 37 17 0 0 0 9 41 59 10
2024 Compliance, inspection and enforcement 29 36 17 12 6 0 0 29 71 30
2024 Communications or public affairs 40 16 17 6 10 0 10 45 55 30
2024 Administration and operations 26 27 32 11 4 0 0 26 74 25
2024 Human resources 34 13 16 12 16 0 9 37 63 40
2024 Financial management 37 26 21 6 8 1 0 38 62 80
2024 Information technology 46 18 13 7 10 0 5 49 51 40
2024 Internal audit 25 29 18 14 14 0 1 25 75 80
2024 Evaluation 29 37 24 0 10 0 0 29 71 30
2024 Project management 57 8 10 13 0 0 12 65 35 10
2024 Other services to the public 29 16 30 7 14 4 0 30 70 25
2024 None of the above 43 10 17 12 12 1 6 46 54 130
2022 Client contact centre 62 7 23 8 0 0 0 10
2022 Compliance, inspection and enforcement 56 21 9 5 9 0 0 35
2022 Communications or public affairs 45 30 12 0 6 0 7 25
2022 Administration and operations 53 31 5 0 0 0 11 25
2022 Human resources 62 17 14 2 0 0 4 40
2022 Financial management 66 23 9 0 0 2 0 50
2022 Information technology 71 11 6 6 6 0 0 30
2022 Internal audit 55 27 8 3 2 1 4 80
2022 Evaluation 55 23 11 3 3 0 6 30
2022 Project management 63 18 11 0 0 0 9 20
2022 Other services to the public 53 30 8 6 2 0 0 40
2022 None of the above 55 24 7 3 3 2 5 105
2020 Client contact centre 90 0 10 0 0 0 0 10
2020 Compliance, inspection and enforcement 38 21 20 21 0 0 0 25
2020 Communications or public affairs 38 49 6 0 6 0 0 15
2020 Administration and operations 62 31 4 4 0 0 0 25
2020 Human resources 57 18 17 8 0 0 0 40
2020 Financial management 36 32 19 9 3 0 0 70
2020 Information technology 62 24 9 3 0 0 3 30
2020 Internal audit 50 40 6 2 2 0 0 55
2020 Evaluation 47 36 9 9 0 0 0 15
2020 Other services to the public 36 27 23 7 0 4 3 30
2020 None of the above 41 34 16 3 2 2 1 105
2019 Client contact centre 81 9 9 0 0 0 0 10
2019 Compliance, inspection and enforcement 60 24 4 0 4 3 4 25
2019 Communications or public affairs 76 9 16 0 0 0 0 10
2019 Administration and operations 81 11 4 4 0 0 0 25
2019 Human resources 61 16 8 4 4 0 8 25
2019 Financial management 58 24 16 0 0 0 2 50
2019 Information technology 87 5 8 0 0 0 0 15
2019 Internal audit 64 19 12 6 0 0 0 75
2019 Evaluation 42 43 7 0 7 0 0 15
2019 Project management 62 38 0 0 0 0 0 10
2019 Other services to the public 65 21 5 3 4 0 3 25
2019 None of the above 67 17 12 1 0 0 3 90

Question 73n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 34 28 0 0 0 9 32 68 10
2024 Compliance, inspection and enforcement 30 34 19 12 5 0 0 30 70 30
2024 Communications or public affairs 24 21 14 20 3 0 18 29 71 30
2024 Administration and operations 37 30 19 11 3 0 0 37 63 25
2024 Human resources 25 36 14 2 18 0 4 26 74 40
2024 Financial management 38 25 17 14 6 0 0 38 62 80
2024 Information technology 46 24 17 5 3 0 6 48 52 40
2024 Internal audit 28 31 16 18 7 0 0 28 72 75
2024 Evaluation 15 49 25 7 4 0 0 15 85 30
2024 Project management 32 59 8 0 0 0 0 32 68 10
2024 Other services to the public 20 23 29 4 14 8 3 22 78 25
2024 None of the above 32 32 19 8 8 0 1 33 67 130
2022 Client contact centre 40 44 16 0 0 0 0 10
2022 Compliance, inspection and enforcement 45 32 12 3 9 0 0 35
2022 Communications or public affairs 58 7 22 7 5 0 0 25
2022 Administration and operations 41 50 8 0 0 0 0 25
2022 Human resources 43 41 9 4 0 0 2 40
2022 Financial management 38 53 7 0 0 0 2 50
2022 Information technology 58 31 6 3 0 0 2 30
2022 Internal audit 48 31 17 1 2 0 0 80
2022 Evaluation 51 25 22 0 0 0 3 30
2022 Project management 62 32 6 0 0 0 0 20
2022 Other services to the public 42 45 8 5 0 0 0 40
2022 None of the above 47 33 10 4 2 0 4 105
2020 Client contact centre 61 39 0 0 0 0 0 10
2020 Compliance, inspection and enforcement 23 38 25 10 4 0 0 25
2020 Communications or public affairs 19 62 13 0 6 0 0 15
2020 Administration and operations 35 57 4 4 0 0 0 25
2020 Human resources 45 31 16 5 3 0 0 40
2020 Financial management 27 31 29 8 4 0 0 70
2020 Information technology 66 31 0 3 0 0 0 35
2020 Internal audit 27 45 23 5 0 0 0 55
2020 Evaluation 50 42 9 0 0 0 0 15
2020 Other services to the public 34 24 32 4 6 0 0 30
2020 None of the above 36 39 15 6 3 1 0 105

Question 73o. Overall, to what extent do the following factors cause you work-related stress? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 22 0 0 0 0 9 76 24 10
2024 Compliance, inspection and enforcement 65 25 0 0 3 0 7 70 30 30
2024 Communications or public affairs 45 12 9 0 0 0 35 69 31 30
2024 Administration and operations 82 14 4 0 0 0 0 82 18 25
2024 Human resources 58 9 7 0 5 0 21 73 27 40
2024 Financial management 69 10 7 2 3 0 9 76 24 80
2024 Information technology 63 15 5 7 0 0 11 70 30 40
2024 Internal audit 56 17 6 3 3 0 15 66 34 80
2024 Evaluation 69 18 6 0 0 0 6 74 26 30
2024 Project management 71 18 0 0 0 0 12 80 20 10
2024 Other services to the public 71 14 4 0 0 8 3 81 19 25
2024 None of the above 66 11 6 2 2 1 12 75 25 130

Question 73p. Overall, to what extent do the following factors cause you work-related stress? Accommodation issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 71 21 0 0 0 0 9 78 22 10
2024 Compliance, inspection and enforcement 46 28 9 3 6 0 7 50 50 30
2024 Communications or public affairs 38 9 12 6 3 0 32 55 45 30
2024 Administration and operations 68 10 7 11 4 0 0 68 32 25
2024 Human resources 49 12 13 2 5 0 19 60 40 40
2024 Financial management 61 17 5 4 6 0 7 65 35 80
2024 Information technology 57 16 2 7 7 0 11 64 36 40
2024 Internal audit 53 13 7 7 5 0 14 62 38 75
2024 Evaluation 69 22 3 0 0 0 6 73 27 30
2024 Project management 83 9 0 8 0 0 0 83 17 10
2024 Other services to the public 59 13 12 9 0 4 3 63 37 25
2024 None of the above 63 10 7 3 6 1 11 72 28 130

Question 73q. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 73 9 10 0 0 9 0 80 20 10
2024 Compliance, inspection and enforcement 60 21 3 3 6 0 7 65 35 30
2024 Communications or public affairs 50 17 3 21 0 6 3 55 45 30
2024 Administration and operations 93 4 4 0 0 0 0 93 7 25
2024 Human resources 70 0 4 0 8 4 14 86 14 40
2024 Financial management 67 5 4 6 8 1 8 74 26 80
2024 Information technology 68 15 5 3 3 3 3 72 28 35
2024 Internal audit 62 14 8 4 5 3 5 67 33 80
2024 Evaluation 70 0 11 13 6 0 0 70 30 30
2024 Project management 83 0 8 0 9 0 0 83 17 10
2024 Other services to the public 63 18 11 0 0 8 0 68 32 25
2024 None of the above 67 10 4 6 4 1 8 74 26 130
2022 Client contact centre 77 8 8 0 0 0 7 10
2022 Compliance, inspection and enforcement 72 9 3 6 3 2 5 35
2022 Communications or public affairs 92 8 0 0 0 0 0 25
2022 Administration and operations 92 0 6 0 0 0 3 25
2022 Human resources 70 15 5 0 0 4 6 40
2022 Financial management 78 9 10 0 2 0 2 50
2022 Information technology 69 12 3 4 3 0 9 30
2022 Internal audit 72 11 6 0 1 4 6 80
2022 Evaluation 77 6 4 4 3 7 0 30
2022 Project management 73 4 11 4 0 4 4 20
2022 Other services to the public 83 8 6 2 2 0 0 40
2022 None of the above 79 7 4 1 2 2 5 105
2020 Client contact centre 90 0 0 0 0 0 10 10
2020 Compliance, inspection and enforcement 81 16 0 3 0 0 0 25
2020 Communications or public affairs 87 6 6 0 0 0 0 15
2020 Administration and operations 92 4 4 0 0 0 0 25
2020 Human resources 89 5 0 0 0 3 3 40
2020 Financial management 85 4 6 2 2 2 0 70
2020 Information technology 92 5 3 0 0 0 0 35
2020 Internal audit 78 16 3 0 0 2 1 55
2020 Evaluation 70 9 8 9 0 0 5 15
2020 Other services to the public 86 7 0 0 4 0 4 30
2020 None of the above 84 7 5 2 1 2 0 105
2019 Client contact centre 91 0 0 0 0 9 0 10
2019 Compliance, inspection and enforcement 70 14 4 0 0 8 4 25
2019 Communications or public affairs 83 9 9 0 0 0 0 10
2019 Administration and operations 70 15 8 0 8 0 0 25
2019 Human resources 88 0 4 0 0 0 8 25
2019 Financial management 82 10 4 0 0 0 5 50
2019 Information technology 81 8 0 5 0 0 5 15
2019 Internal audit 77 11 4 3 2 0 5 75
2019 Evaluation 74 14 0 6 6 0 0 15
2019 Project management 75 16 0 9 0 0 0 10
2019 Other services to the public 73 15 0 0 5 5 3 25
2019 None of the above 80 7 4 1 1 1 5 90

Question 73r. Overall, to what extent do the following factors cause you work-related stress? Issues with my co-worker(s)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 66 24 10 0 0 0 0 66 34 10
2024 Compliance, inspection and enforcement 57 32 3 0 3 0 5 60 40 30
2024 Communications or public affairs 36 30 8 23 3 0 0 36 64 30
2024 Administration and operations 73 19 4 0 4 0 0 73 27 25
2024 Human resources 62 11 8 4 3 0 12 71 29 40
2024 Financial management 65 15 12 1 3 0 5 68 32 80
2024 Information technology 56 27 0 8 6 0 3 58 42 40
2024 Internal audit 57 23 10 2 3 1 3 60 40 80
2024 Evaluation 55 35 4 7 0 0 0 55 45 30
2024 Project management 56 25 10 9 0 0 0 56 44 10
2024 Other services to the public 68 24 0 3 0 4 0 72 28 25
2024 None of the above 65 18 8 2 4 1 2 66 34 130
2022 Client contact centre 38 50 12 0 0 0 0 10
2022 Compliance, inspection and enforcement 63 19 13 3 3 0 0 35
2022 Communications or public affairs 50 42 4 4 0 0 0 25
2022 Administration and operations 56 38 3 3 0 0 0 25
2022 Human resources 56 31 4 2 0 0 6 40
2022 Financial management 65 20 9 0 3 0 2 50
2022 Information technology 50 27 6 0 7 0 10 30
2022 Internal audit 59 33 4 2 1 1 0 80
2022 Evaluation 55 35 0 7 0 0 3 30
2022 Project management 68 5 15 8 0 0 4 20
2022 Other services to the public 70 21 3 3 3 0 0 40
2022 None of the above 66 20 9 2 1 0 2 105
2020 Client contact centre 90 10 0 0 0 0 0 10
2020 Compliance, inspection and enforcement 86 11 0 3 0 0 0 25
2020 Communications or public affairs 53 41 0 7 0 0 0 15
2020 Administration and operations 81 8 8 4 0 0 0 25
2020 Human resources 76 13 5 0 0 3 3 40
2020 Financial management 64 20 11 2 3 0 0 70
2020 Information technology 73 21 3 3 0 0 0 35
2020 Internal audit 58 27 8 5 0 2 0 55
2020 Evaluation 78 14 9 0 0 0 0 15
2020 Other services to the public 66 26 4 0 4 0 0 30
2020 None of the above 71 17 8 1 1 1 1 105
2019 Client contact centre 50 33 17 0 0 0 0 10
2019 Compliance, inspection and enforcement 54 23 16 0 0 3 4 25
2019 Communications or public affairs 26 39 35 0 0 0 0 10
2019 Administration and operations 43 38 11 4 4 0 0 25
2019 Human resources 53 35 4 4 0 0 4 25
2019 Financial management 65 21 7 4 2 0 2 50
2019 Information technology 71 19 5 5 0 0 0 15
2019 Internal audit 62 18 16 1 2 0 2 75
2019 Evaluation 38 35 14 0 14 0 0 15
2019 Project management 47 27 19 0 7 0 0 10
2019 Other services to the public 56 17 8 4 8 5 3 25
2019 None of the above 58 27 12 0 1 1 1 90

Question 73s. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) with authority over me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 83 8 10 0 0 0 0 83 17 10
2024 Compliance, inspection and enforcement 43 29 7 10 6 0 5 46 54 30
2024 Communications or public affairs 25 21 21 9 7 0 18 31 69 30
2024 Administration and operations 85 11 4 0 0 0 0 85 15 25
2024 Human resources 50 8 11 9 9 2 12 57 43 40
2024 Financial management 49 21 12 4 11 0 3 51 49 80
2024 Information technology 44 24 9 12 8 0 3 45 55 40
2024 Internal audit 40 24 7 18 7 1 1 42 58 80
2024 Evaluation 49 26 6 10 9 0 0 49 51 30
2024 Project management 82 18 0 0 0 0 0 82 18 10
2024 Other services to the public 55 22 18 0 4 0 0 55 45 25
2024 None of the above 45 25 9 10 9 1 2 46 54 130
2022 Client contact centre 42 35 16 8 0 0 0 10
2022 Compliance, inspection and enforcement 61 16 11 6 6 0 0 35
2022 Communications or public affairs 57 4 28 4 8 0 0 25
2022 Administration and operations 61 21 9 9 0 0 0 25
2022 Human resources 58 21 11 6 0 0 4 40
2022 Financial management 58 20 12 2 3 0 4 50
2022 Information technology 51 26 4 6 3 0 10 30
2022 Internal audit 51 23 12 6 6 1 0 80
2022 Evaluation 59 16 12 10 3 0 0 30
2022 Project management 66 18 8 5 0 0 4 20
2022 Other services to the public 67 23 0 8 3 0 0 40
2022 None of the above 61 19 6 6 6 0 3 105
2020 Client contact centre 79 10 10 0 0 0 0 10
2020 Compliance, inspection and enforcement 79 17 4 0 0 0 0 25
2020 Communications or public affairs 49 38 13 0 0 0 0 15
2020 Administration and operations 81 11 8 0 0 0 0 25
2020 Human resources 82 13 3 0 0 0 3 40
2020 Financial management 62 17 13 6 2 0 0 70
2020 Information technology 95 3 0 0 3 0 0 35
2020 Internal audit 52 29 9 5 3 2 0 55
2020 Evaluation 83 9 0 9 0 0 0 15
2020 Other services to the public 74 14 7 0 4 0 0 30
2020 None of the above 66 15 13 4 1 1 1 105
2019 Client contact centre 91 9 0 0 0 0 0 10
2019 Compliance, inspection and enforcement 57 8 9 19 0 3 4 25
2019 Communications or public affairs 35 17 22 17 9 0 0 10
2019 Administration and operations 55 30 8 8 0 0 0 25
2019 Human resources 70 22 4 0 0 0 4 25
2019 Financial management 67 15 13 0 5 0 0 50
2019 Information technology 76 13 0 10 0 0 0 15
2019 Internal audit 53 17 14 10 4 0 2 75
2019 Evaluation 37 30 6 13 14 0 0 15
2019 Project management 47 28 9 7 9 0 0 10
2019 Other services to the public 58 10 12 3 12 5 0 25
2019 None of the above 56 25 11 5 1 1 1 90

Question 73t. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) working for me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 58 9 0 7 0 0 26 79 21 10
2024 Compliance, inspection and enforcement 66 20 3 3 0 0 8 72 28 30
2024 Communications or public affairs 36 9 3 9 0 0 44 63 37 30
2024 Administration and operations 68 10 3 4 0 0 16 80 20 25
2024 Human resources 67 15 2 2 0 0 14 78 22 40
2024 Financial management 55 15 7 3 1 0 18 68 32 80
2024 Information technology 55 15 2 3 3 0 23 71 29 40
2024 Internal audit 47 25 10 4 4 0 11 53 47 80
2024 Evaluation 63 27 0 3 3 0 4 66 34 30
2024 Project management 66 18 0 0 0 0 17 79 21 10
2024 Other services to the public 63 11 11 3 0 0 12 72 28 25
2024 None of the above 52 24 7 3 2 0 12 59 41 130
2022 Client contact centre 52 34 0 0 0 0 14 10
2022 Compliance, inspection and enforcement 52 20 3 3 6 0 17 35
2022 Communications or public affairs 58 15 4 4 4 0 15 25
2022 Administration and operations 73 10 5 3 0 0 8 25
2022 Human resources 65 8 2 6 0 0 18 40
2022 Financial management 68 18 4 0 2 0 9 50
2022 Information technology 55 20 3 0 0 0 23 30
2022 Internal audit 58 21 3 6 1 1 10 80
2022 Evaluation 61 12 14 7 0 0 7 30
2022 Project management 71 4 11 0 5 0 9 20
2022 Other services to the public 61 10 5 6 3 0 15 35
2022 None of the above 64 20 5 3 0 0 9 105
2020 Client contact centre 90 10 0 0 0 0 0 10
2020 Compliance, inspection and enforcement 73 14 4 0 0 0 9 25
2020 Communications or public affairs 62 0 6 6 0 0 25 15
2020 Administration and operations 71 0 3 0 0 0 27 25
2020 Human resources 67 18 2 0 0 0 13 40
2020 Financial management 69 14 7 0 2 0 9 70
2020 Information technology 81 0 9 0 0 0 10 30
2020 Internal audit 46 37 4 5 0 2 6 55
2020 Evaluation 57 26 0 0 0 0 17 15
2020 Other services to the public 75 13 2 0 0 0 10 30
2020 None of the above 57 20 13 2 0 1 7 105
2019 Client contact centre 71 10 10 0 0 0 10 10
2019 Compliance, inspection and enforcement 55 26 4 0 0 3 12 25
2019 Communications or public affairs 59 24 9 0 0 0 9 10
2019 Administration and operations 55 8 8 0 0 0 30 25
2019 Human resources 58 22 4 4 0 0 12 25
2019 Financial management 54 30 5 0 2 0 9 50
2019 Information technology 64 13 0 5 0 0 18 15
2019 Internal audit 51 22 10 1 2 0 14 75
2019 Evaluation 30 21 13 7 0 0 29 15
2019 Project management 46 25 20 0 0 0 9 10
2019 Other services to the public 51 10 9 0 5 0 25 25
2019 None of the above 55 27 8 2 1 0 8 90

Question 73u. Overall, to what extent do the following factors cause you work-related stress? Issues with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 71 21 0 0 0 0 9 78 22 10
2024 Compliance, inspection and enforcement 71 21 0 0 0 0 8 77 23 30
2024 Communications or public affairs 45 19 4 0 0 0 32 67 33 30
2024 Administration and operations 86 6 4 4 0 0 0 86 14 25
2024 Human resources 70 13 0 0 5 0 12 80 20 40
2024 Financial management 66 15 7 4 0 0 7 71 29 80
2024 Information technology 65 12 4 0 0 3 16 79 21 40
2024 Internal audit 54 24 9 3 1 1 6 59 41 80
2024 Evaluation 62 18 13 7 0 0 0 62 38 30
2024 Project management 74 9 0 0 0 0 17 89 11 10
2024 Other services to the public 70 18 3 0 0 4 4 77 23 25
2024 None of the above 69 17 3 4 2 0 5 72 28 130
2022 Client contact centre 100 0 0 0 0 0 0 10
2022 Compliance, inspection and enforcement 71 17 3 3 3 0 3 35
2022 Communications or public affairs 81 11 0 0 0 0 8 25
2022 Administration and operations 72 24 0 0 0 0 3 25
2022 Human resources 62 27 4 2 0 0 4 40
2022 Financial management 72 15 8 0 0 0 5 50
2022 Information technology 70 19 0 0 0 0 11 30
2022 Internal audit 67 16 8 1 3 1 3 80
2022 Evaluation 65 18 6 4 0 0 7 30
2022 Project management 80 4 11 0 0 0 5 20
2022 Other services to the public 57 19 11 0 3 0 10 40
2022 None of the above 67 18 7 1 0 1 5 105
2020 Client contact centre 90 10 0 0 0 0 0 10
2020 Compliance, inspection and enforcement 61 26 13 0 0 0 0 25
2020 Communications or public affairs 75 13 0 0 0 0 13 15
2020 Administration and operations 81 15 0 0 0 0 4 25
2020 Human resources 82 8 5 3 0 0 3 40
2020 Financial management 77 18 2 3 0 0 1 70
2020 Information technology 90 10 0 0 0 0 0 35
2020 Internal audit 56 38 4 0 0 0 2 55
2020 Evaluation 78 22 0 0 0 0 0 15
2020 Other services to the public 73 20 4 0 4 0 0 30
2020 None of the above 72 17 7 2 0 2 0 105
2019 Client contact centre 91 9 0 0 0 0 0 10
2019 Compliance, inspection and enforcement 64 24 4 0 0 4 4 25
2019 Communications or public affairs 64 36 0 0 0 0 0 10
2019 Administration and operations 77 19 0 0 0 0 4 25
2019 Human resources 77 12 3 4 0 0 4 25
2019 Financial management 67 23 7 0 2 0 2 50
2019 Information technology 76 10 13 0 0 0 0 15
2019 Internal audit 61 25 10 1 0 0 3 75
2019 Evaluation 65 28 0 0 0 0 7 15
2019 Project management 89 0 11 0 0 0 0 10
2019 Other services to the public 53 25 0 0 5 0 18 25
2019 None of the above 66 20 7 1 0 0 6 90

Question 73v. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 80 11 0 0 0 0 9 88 12 10
2024 Compliance, inspection and enforcement 57 25 16 0 0 0 2 59 41 30
2024 Communications or public affairs 70 21 6 0 3 0 0 70 30 30
2024 Administration and operations 79 8 4 4 6 0 0 79 21 25
2024 Human resources 60 24 5 0 5 0 7 64 36 40
2024 Financial management 56 17 7 5 12 1 1 58 42 80
2024 Information technology 41 27 10 14 5 0 3 42 58 40
2024 Internal audit 50 28 3 9 5 1 3 52 48 80
2024 Evaluation 61 29 3 3 3 0 0 61 39 30
2024 Project management 40 35 9 8 9 0 0 40 60 10
2024 Other services to the public 60 28 4 7 0 0 0 60 40 25
2024 None of the above 61 18 6 7 2 2 4 65 35 130
2022 Client contact centre 84 16 0 0 0 0 0 10
2022 Compliance, inspection and enforcement 71 15 5 5 3 0 0 35
2022 Communications or public affairs 80 4 12 0 4 0 0 25
2022 Administration and operations 85 10 0 5 0 0 0 25
2022 Human resources 83 9 2 4 0 0 2 40
2022 Financial management 71 18 8 2 0 0 2 50
2022 Information technology 79 14 0 3 0 0 4 30
2022 Internal audit 86 5 2 1 0 1 4 80
2022 Evaluation 78 11 11 0 0 0 0 30
2022 Project management 71 10 11 0 4 0 4 20
2022 Other services to the public 72 18 6 2 3 0 0 40
2022 None of the above 79 9 2 2 4 0 4 105
2020 Client contact centre 100 0 0 0 0 0 0 10
2020 Compliance, inspection and enforcement 75 21 4 0 0 0 0 25
2020 Communications or public affairs 49 19 0 13 13 0 6 15
2020 Administration and operations 92 8 0 0 0 0 0 25
2020 Human resources 87 5 0 3 3 0 3 40
2020 Financial management 75 13 8 3 1 0 0 70
2020 Information technology 88 10 0 0 3 0 0 35
2020 Internal audit 79 17 0 1 0 2 0 55
2020 Evaluation 83 0 17 0 0 0 0 15
2020 Other services to the public 68 14 15 0 4 0 0 30
2020 None of the above 84 13 0 1 1 1 0 105
2019 Client contact centre 91 9 0 0 0 0 0 10
2019 Compliance, inspection and enforcement 84 4 4 0 0 3 4 25
2019 Communications or public affairs 83 17 0 0 0 0 0 10
2019 Administration and operations 77 15 8 0 0 0 0 25
2019 Human resources 85 3 4 0 0 0 8 25
2019 Financial management 85 6 4 2 0 0 2 50
2019 Information technology 81 8 5 5 0 0 0 15
2019 Internal audit 80 13 3 0 0 0 5 75
2019 Evaluation 58 35 7 0 0 0 0 15
2019 Project management 72 28 0 0 0 0 0 10
2019 Other services to the public 63 14 4 8 9 0 3 25
2019 None of the above 78 11 2 4 0 1 4 90

Question 73w. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 63 21 7 0 0 0 9 69 31 10
2024 Compliance, inspection and enforcement 50 30 7 6 4 0 2 52 48 30
2024 Communications or public affairs 44 25 14 9 6 3 0 45 55 30
2024 Administration and operations 66 11 8 7 7 0 0 66 34 25
2024 Human resources 55 23 2 5 5 0 9 61 39 40
2024 Financial management 44 34 11 6 1 0 3 46 54 80
2024 Information technology 61 20 9 7 0 0 3 63 37 40
2024 Internal audit 48 31 8 3 4 1 5 52 48 80
2024 Evaluation 72 17 11 0 0 0 0 72 28 30
2024 Project management 59 32 9 0 0 0 0 59 41 10
2024 Other services to the public 52 22 14 7 4 0 0 52 48 25
2024 None of the above 50 27 10 8 1 1 2 52 48 130
2022 Client contact centre 62 38 0 0 0 0 0 10
2022 Compliance, inspection and enforcement 61 19 8 9 3 0 0 35
2022 Communications or public affairs 37 51 12 0 0 0 0 25
2022 Administration and operations 65 17 10 3 5 0 0 25
2022 Human resources 52 18 25 5 0 0 0 40
2022 Financial management 36 35 23 2 4 0 0 50
2022 Information technology 58 28 9 0 6 0 0 30
2022 Internal audit 46 33 12 3 1 1 3 80
2022 Evaluation 60 23 14 0 0 0 3 30
2022 Project management 54 17 15 0 0 0 15 20
2022 Other services to the public 53 24 9 2 9 3 0 40
2022 None of the above 48 30 14 2 3 0 3 105
2020 Client contact centre 71 10 18 0 0 0 0 10
2020 Compliance, inspection and enforcement 29 32 27 3 9 0 0 25
2020 Communications or public affairs 38 38 24 0 0 0 0 15
2020 Administration and operations 47 42 8 4 0 0 0 25
2020 Human resources 57 34 7 3 0 0 0 40
2020 Financial management 45 28 14 7 4 2 0 70
2020 Information technology 42 43 9 3 3 0 0 35
2020 Internal audit 40 40 14 4 2 0 0 55
2020 Evaluation 39 28 26 8 0 0 0 15
2020 Other services to the public 44 20 22 10 0 4 0 30
2020 None of the above 44 26 22 7 1 1 0 105
2019 Client contact centre 56 35 9 0 0 0 0 10
2019 Compliance, inspection and enforcement 50 31 11 0 0 3 4 25
2019 Communications or public affairs 17 65 9 0 0 9 0 10
2019 Administration and operations 65 23 8 4 0 0 0 25
2019 Human resources 53 27 16 0 4 0 0 25
2019 Financial management 54 35 7 0 2 0 2 50
2019 Information technology 39 51 0 10 0 0 0 15
2019 Internal audit 51 32 11 5 1 0 0 75
2019 Evaluation 47 32 0 7 7 0 7 15
2019 Project management 72 19 0 9 0 0 0 10
2019 Other services to the public 31 43 15 7 5 0 0 25
2019 None of the above 55 36 5 1 1 0 2 90

Question 74. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 44 40 16 0 0 0 44 16 10
2024 Compliance, inspection and enforcement 0 10 47 22 21 0 0 10 43 30
2024 Communications or public affairs 0 6 65 23 6 0 0 6 29 30
2024 Administration and operations 8 34 39 18 0 0 0 42 18 25
2024 Human resources 10 24 35 20 11 0 0 34 31 40
2024 Financial management 2 21 51 16 9 0 0 23 26 80
2024 Information technology 5 19 44 26 5 0 0 25 32 40
2024 Internal audit 4 16 38 21 21 0 0 20 42 80
2024 Evaluation 3 19 46 26 6 0 0 23 32 30
2024 Project management 0 34 48 10 9 0 0 34 18 10
2024 Other services to the public 7 15 57 11 10 0 0 22 21 25
2024 None of the above 4 19 43 21 13 0 0 24 33 130
2022 Client contact centre 32 16 45 8 0 0 0 47 8 10
2022 Compliance, inspection and enforcement 3 41 36 9 11 0 0 44 20 35
2022 Communications or public affairs 4 27 46 11 11 0 0 31 22 25
2022 Administration and operations 11 13 65 8 3 0 0 23 11 25
2022 Human resources 12 15 58 13 2 0 0 27 15 40
2022 Financial management 4 21 52 22 2 0 0 24 24 50
2022 Information technology 6 39 31 13 9 3 0 46 22 30
2022 Internal audit 2 23 42 19 12 1 0 26 31 80
2022 Evaluation 4 17 55 22 3 0 0 20 25 30
2022 Project management 5 42 37 11 5 0 0 47 16 20
2022 Other services to the public 6 28 34 20 12 0 0 34 32 40
2022 None of the above 1 28 46 20 5 0 0 29 25 105
2020 Client contact centre 10 30 60 0 0 0 0 40 0 10
2020 Compliance, inspection and enforcement 13 36 38 13 0 0 0 49 13 25
2020 Communications or public affairs 6 43 38 13 0 0 0 49 13 15
2020 Administration and operations 7 54 40 0 0 0 0 60 0 25
2020 Human resources 21 24 41 15 0 0 0 45 15 40
2020 Financial management 10 25 45 16 4 0 0 34 21 70
2020 Information technology 24 28 39 6 0 3 0 53 7 35
2020 Internal audit 4 45 34 15 2 0 0 49 17 55
2020 Evaluation 14 39 39 9 0 0 0 53 9 15
2020 Other services to the public 10 28 46 14 2 0 0 38 16 30
2020 None of the above 11 20 50 16 3 0 0 31 19 105
2019 Client contact centre 16 68 16 0 0 0 0 84 0 15
2019 Compliance, inspection and enforcement 3 43 37 17 0 0 0 46 17 25
2019 Communications or public affairs 9 32 50 9 0 0 0 41 9 10
2019 Administration and operations 0 55 34 7 4 0 0 55 11 25
2019 Human resources 8 43 35 14 0 0 0 51 14 25
2019 Financial management 11 26 44 12 4 2 0 38 17 50
2019 Information technology 21 47 26 5 0 0 0 68 5 15
2019 Internal audit 9 32 43 14 3 0 0 41 16 75
2019 Evaluation 14 34 29 22 0 0 0 49 22 15
2019 Project management 19 28 34 19 0 0 0 47 19 10
2019 Other services to the public 3 29 39 21 8 0 0 32 29 25
2019 None of the above 17 37 35 7 4 0 0 53 11 90

Question 75. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 35 37 28 0 0 0 28 35 10
2024 Compliance, inspection and enforcement 21 16 45 15 3 0 0 18 37 30
2024 Communications or public affairs 35 21 31 13 0 0 0 13 56 30
2024 Administration and operations 4 26 45 16 4 0 4 21 31 25
2024 Human resources 21 26 30 16 8 0 0 24 47 40
2024 Financial management 10 32 39 12 7 0 0 20 41 80
2024 Information technology 10 40 23 20 7 0 0 27 50 40
2024 Internal audit 19 24 39 15 3 0 0 18 43 80
2024 Evaluation 13 18 55 13 0 0 0 13 32 30
2024 Project management 9 19 41 31 0 0 0 31 28 10
2024 Other services to the public 11 25 45 15 3 0 0 18 36 25
2024 None of the above 11 32 39 12 5 0 0 17 44 130
2022 Client contact centre 15 7 23 23 32 0 0 54 23 10
2022 Compliance, inspection and enforcement 12 17 54 14 3 0 0 17 29 35
2022 Communications or public affairs 20 16 51 13 0 0 0 13 36 25
2022 Administration and operations 9 8 57 13 13 0 0 27 17 25
2022 Human resources 4 37 35 22 2 0 0 24 41 40
2022 Financial management 5 22 46 17 10 0 0 26 27 50
2022 Information technology 9 18 44 23 6 0 0 29 27 30
2022 Internal audit 8 33 35 13 9 1 0 23 42 80
2022 Evaluation 6 18 57 11 7 0 0 18 24 30
2022 Project management 5 28 30 18 19 0 0 38 32 20
2022 Other services to the public 13 18 50 8 11 0 0 19 31 40
2022 None of the above 7 25 46 16 6 0 0 22 32 105
2020 Client contact centre 10 29 39 22 0 0 0 22 39 10
2020 Compliance, inspection and enforcement 7 26 42 20 5 0 0 25 33 25
2020 Communications or public affairs 7 15 42 29 7 0 0 36 22 15
2020 Administration and operations 4 23 47 19 8 0 0 27 27 25
2020 Human resources 7 20 36 21 16 0 0 37 27 40
2020 Financial management 14 23 43 17 1 0 1 19 37 70
2020 Information technology 10 6 40 32 9 0 3 42 17 35
2020 Internal audit 3 26 37 30 3 0 0 33 29 55
2020 Evaluation 5 16 34 30 14 0 0 44 22 15
2020 Other services to the public 12 28 32 21 3 4 0 25 42 30
2020 None of the above 8 25 43 21 3 0 0 25 33 105
2019 Client contact centre 0 16 44 24 16 0 0 40 16 15
2019 Compliance, inspection and enforcement 4 18 54 20 4 0 0 24 22 25
2019 Communications or public affairs 0 33 58 9 0 0 0 9 33 10
2019 Administration and operations 4 33 37 26 0 0 0 26 37 25
2019 Human resources 7 24 40 12 16 0 0 29 31 25
2019 Financial management 6 18 44 24 6 0 2 31 24 50
2019 Information technology 0 0 30 54 16 0 0 70 0 15
2019 Internal audit 11 17 40 23 9 0 0 33 27 75
2019 Evaluation 7 16 42 34 0 0 0 34 24 15
2019 Project management 19 27 19 7 28 0 0 35 46 10
2019 Other services to the public 11 14 43 24 8 0 0 32 26 25
2019 None of the above 1 21 45 26 8 0 0 34 22 90

Question 76. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 9 63 20 9 0 0 0 72 9 10
2024 Compliance, inspection and enforcement 18 34 31 10 8 0 0 51 18 30
2024 Communications or public affairs 13 27 17 25 14 4 0 42 41 25
2024 Administration and operations 35 38 19 4 4 0 0 73 8 25
2024 Human resources 17 40 19 10 12 2 0 58 22 40
2024 Financial management 16 52 15 7 10 0 0 68 17 80
2024 Information technology 15 40 17 16 11 0 0 56 28 40
2024 Internal audit 16 37 12 20 13 1 0 53 34 80
2024 Evaluation 6 43 28 13 10 0 0 50 23 30
2024 Project management 9 44 16 21 10 0 0 53 31 10
2024 Other services to the public 15 14 47 19 4 0 0 29 23 25
2024 None of the above 14 38 20 13 13 2 0 53 27 130
2022 Client contact centre 41 27 24 8 0 0 0 69 8 10
2022 Compliance, inspection and enforcement 28 42 15 6 9 0 0 70 15 35
2022 Communications or public affairs 34 39 8 15 4 0 0 74 19 25
2022 Administration and operations 43 39 6 12 0 0 0 82 12 25
2022 Human resources 33 44 16 4 2 0 0 77 7 40
2022 Financial management 32 46 11 7 4 0 0 78 11 50
2022 Information technology 35 52 8 5 0 0 0 87 5 25
2022 Internal audit 25 52 9 11 4 0 0 77 15 80
2022 Evaluation 23 54 7 7 3 7 0 82 11 30
2022 Project management 42 45 0 8 5 0 0 87 13 20
2022 Other services to the public 28 48 12 7 5 0 0 76 12 40
2022 None of the above 32 47 16 4 1 0 0 79 5 105
2020 Client contact centre 79 21 0 0 0 0 0 100 0 10
2020 Compliance, inspection and enforcement 46 42 0 7 4 0 0 88 12 25
2020 Communications or public affairs 62 32 6 0 0 0 0 94 0 15
2020 Administration and operations 77 23 0 0 0 0 0 100 0 25
2020 Human resources 80 20 0 0 0 0 0 100 0 40
2020 Financial management 47 47 3 3 0 0 0 94 3 70
2020 Information technology 84 14 3 0 0 0 0 97 0 35
2020 Internal audit 50 43 6 1 0 0 0 93 1 55
2020 Evaluation 53 39 0 9 0 0 0 91 9 15
2020 Other services to the public 62 38 0 0 0 0 0 100 0 30
2020 None of the above 57 38 4 1 0 1 0 95 1 105
2019 Client contact centre 54 38 8 0 0 0 0 92 0 15
2019 Compliance, inspection and enforcement 25 44 8 16 0 8 0 74 17 25
2019 Communications or public affairs 50 41 0 9 0 0 0 91 9 10
2019 Administration and operations 15 66 16 4 0 0 0 81 4 25
2019 Human resources 34 43 19 4 0 0 0 77 4 25
2019 Financial management 18 55 15 6 5 2 0 75 10 50
2019 Information technology 80 13 7 0 0 0 0 93 0 15
2019 Internal audit 20 48 14 10 5 3 0 70 16 75
2019 Evaluation 14 39 16 24 0 7 0 57 25 15
2019 Project management 17 46 9 19 9 0 0 63 28 10
2019 Other services to the public 17 54 14 11 5 0 0 70 16 25
2019 None of the above 19 54 21 4 3 0 0 72 7 90

Question 77. In general, how is your mental health?
Survey year Demographic Excellent
(%)		 Very good
(%)		 Good
(%)		 Fair
(%)		 Poor
(%)		 Total responses
2024 Client contact centre 9 25 40 26 0 10
2024 Compliance, inspection and enforcement 8 16 45 21 10 30
2024 Communications or public affairs 7 31 24 25 14 30
2024 Administration and operations 8 32 31 17 12 25
2024 Human resources 12 18 40 22 8 40
2024 Financial management 3 26 33 31 7 80
2024 Information technology 8 25 37 31 0 40
2024 Internal audit 3 22 37 32 7 80
2024 Evaluation 6 15 52 24 3 30
2024 Project management 8 17 30 27 18 10
2024 Other services to the public 3 23 30 36 8 25
2024 None of the above 8 21 36 25 10 130
2022 Client contact centre 20 28 21 31 0 10
2022 Compliance, inspection and enforcement 11 27 24 29 9 35
2022 Communications or public affairs 4 14 38 34 11 25
2022 Administration and operations 5 35 44 16 0 25
2022 Human resources 6 33 47 9 5 40
2022 Financial management 2 22 37 36 4 50
2022 Information technology 6 39 33 17 6 30
2022 Internal audit 4 28 46 18 4 80
2022 Evaluation 5 31 48 16 0 30
2022 Project management 19 17 49 9 6 20
2022 Other services to the public 6 36 26 26 7 40
2022 None of the above 5 23 46 17 8 105

Question 78. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 20 17 9 0 0 0 74 9 10
2024 Compliance, inspection and enforcement 30 50 8 6 6 0 0 80 12 30
2024 Communications or public affairs 62 26 9 3 0 0 0 88 3 30
2024 Administration and operations 61 24 8 4 0 4 0 88 4 25
2024 Human resources 58 23 10 4 4 2 0 82 8 40
2024 Financial management 59 22 10 4 2 3 0 83 6 80
2024 Information technology 44 31 8 5 8 4 0 78 14 40
2024 Internal audit 48 35 3 6 5 3 0 85 11 80
2024 Evaluation 43 40 7 3 3 3 0 86 6 30
2024 Project management 48 29 23 0 0 0 0 77 0 10
2024 Other services to the public 30 37 25 4 4 0 0 67 8 25
2024 None of the above 48 27 16 3 4 1 1 77 7 130
2022 Client contact centre 70 22 8 0 0 0 0 92 0 10
2022 Compliance, inspection and enforcement 57 25 5 9 3 0 0 83 13 35
2022 Communications or public affairs 60 25 8 0 7 0 0 85 7 25
2022 Administration and operations 70 17 14 0 0 0 0 86 0 25
2022 Human resources 66 20 3 4 2 5 0 90 7 40
2022 Financial management 51 37 8 3 0 0 0 88 3 50
2022 Information technology 59 14 21 6 0 0 0 73 6 30
2022 Internal audit 54 34 5 5 1 1 0 89 6 80
2022 Evaluation 38 49 9 3 0 0 0 88 3 30
2022 Project management 64 36 0 0 0 0 0 100 0 20
2022 Other services to the public 57 26 7 5 2 3 0 86 7 40
2022 None of the above 53 31 8 4 1 2 1 87 5 105
2020 Client contact centre 48 41 10 0 0 0 0 90 0 10
2020 Compliance, inspection and enforcement 52 22 18 0 0 9 0 81 0 25
2020 Communications or public affairs 68 13 6 6 6 0 0 81 13 15
2020 Administration and operations 77 23 0 0 0 0 0 100 0 25
2020 Human resources 71 26 3 0 0 0 0 97 0 40
2020 Financial management 48 37 8 5 2 2 0 86 6 70
2020 Information technology 88 12 0 0 0 0 0 100 0 35
2020 Internal audit 46 31 15 5 3 0 0 77 8 55
2020 Evaluation 50 26 25 0 0 0 0 75 0 15
2020 Other services to the public 54 39 3 0 0 3 0 96 0 30
2020 None of the above 51 31 11 2 2 3 0 84 4 105

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 45 0 16 0 0 0 84 16 10
2024 Compliance, inspection and enforcement 30 31 13 12 13 0 0 61 25 30
2024 Communications or public affairs 62 20 6 3 3 6 0 87 6 30
2024 Administration and operations 49 28 4 16 4 0 0 77 19 25
2024 Human resources 51 22 4 13 11 0 0 73 24 40
2024 Financial management 50 27 9 9 6 0 0 77 15 80
2024 Information technology 42 23 12 12 10 0 0 65 22 40
2024 Internal audit 47 24 4 12 11 2 0 73 23 80
2024 Evaluation 38 35 7 13 7 0 0 73 20 30
2024 Project management 40 40 0 13 8 0 0 79 21 10
2024 Other services to the public 37 32 11 11 8 0 0 69 20 25
2024 None of the above 42 29 11 8 8 1 1 72 17 130
2022 Client contact centre 62 22 15 0 0 0 0 85 0 10
2022 Compliance, inspection and enforcement 38 30 8 14 6 3 0 71 21 35
2022 Communications or public affairs 56 29 4 11 0 0 0 84 11 25
2022 Administration and operations 67 15 8 6 5 0 0 81 10 25
2022 Human resources 54 22 4 10 7 2 0 77 18 40
2022 Financial management 48 25 12 13 1 0 0 73 15 50
2022 Information technology 65 17 6 3 10 0 0 81 13 30
2022 Internal audit 49 28 10 10 1 1 0 78 12 80
2022 Evaluation 45 30 10 12 3 0 0 75 15 30
2022 Project management 49 47 0 4 0 0 0 96 4 20
2022 Other services to the public 52 25 8 8 4 3 0 79 13 40
2022 None of the above 41 38 4 10 4 1 1 81 15 105
2020 Client contact centre 27 52 21 0 0 0 0 79 0 10
2020 Compliance, inspection and enforcement 32 28 19 13 9 0 0 60 22 25
2020 Communications or public affairs 49 19 19 6 6 0 0 68 13 15
2020 Administration and operations 55 27 8 4 4 4 0 84 8 25
2020 Human resources 59 34 0 7 0 0 0 93 7 40
2020 Financial management 34 34 14 12 6 0 0 68 18 70
2020 Information technology 74 16 5 4 0 0 0 91 4 35
2020 Internal audit 38 25 12 20 5 0 0 63 25 55
2020 Evaluation 44 17 22 16 0 0 0 61 16 15
2020 Other services to the public 30 31 10 15 10 4 0 63 26 30
2020 None of the above 43 29 8 11 6 2 1 75 17 105

Question 80. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 45 0 8 19 0 0 74 26 10
2024 Compliance, inspection and enforcement 48 27 10 12 3 0 0 75 15 30
2024 Communications or public affairs 61 29 6 0 0 3 0 93 0 30
2024 Administration and operations 52 44 0 0 4 0 0 96 4 25
2024 Human resources 55 24 6 8 6 0 0 79 14 40
2024 Financial management 60 24 9 5 1 0 1 85 7 80
2024 Information technology 44 21 19 5 10 0 0 66 16 40
2024 Internal audit 53 29 2 9 5 1 0 84 14 80
2024 Evaluation 54 32 4 7 3 0 0 87 10 30
2024 Project management 34 54 0 13 0 0 0 87 13 10
2024 Other services to the public 41 39 9 8 4 0 0 79 12 25
2024 None of the above 50 29 10 5 5 1 1 81 9 130
2022 Client contact centre 62 22 15 0 0 0 0 85 0 10
2022 Compliance, inspection and enforcement 55 28 2 12 3 0 0 83 15 35
2022 Communications or public affairs 70 18 4 4 4 0 0 88 8 25
2022 Administration and operations 70 19 0 11 0 0 0 89 11 25
2022 Human resources 61 28 4 5 2 0 0 89 7 40
2022 Financial management 60 23 7 11 0 0 0 82 11 50
2022 Information technology 76 9 9 3 4 0 0 84 7 30
2022 Internal audit 62 28 4 3 1 1 0 92 5 80
2022 Evaluation 57 33 6 0 3 0 0 90 3 30
2022 Project management 77 19 0 4 0 0 0 96 4 20
2022 Other services to the public 54 36 2 2 5 0 0 91 7 40
2022 None of the above 53 36 4 3 3 0 1 89 7 105
2020 Client contact centre 59 31 10 0 0 0 0 90 0 10
2020 Compliance, inspection and enforcement 31 52 9 9 0 0 0 83 9 25
2020 Communications or public affairs 68 19 6 6 0 0 0 87 6 15
2020 Administration and operations 70 27 0 4 0 0 0 96 4 25
2020 Human resources 71 24 3 3 0 0 0 95 3 40
2020 Financial management 47 34 9 6 3 0 0 81 9 70
2020 Information technology 81 12 3 4 0 0 0 94 4 35
2020 Internal audit 53 32 10 6 0 0 0 84 6 55
2020 Evaluation 69 31 0 0 0 0 0 100 0 15
2020 Other services to the public 43 34 7 7 3 7 0 82 11 30
2020 None of the above 56 25 9 5 4 1 0 82 9 105

Question 81. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional individual behaviours and organizational practices.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 67 7 26 0 0 0 67 26 10
2024 Compliance, inspection and enforcement 5 35 27 15 15 3 0 41 31 30
2024 Communications or public affairs 0 18 19 21 42 0 0 18 63 30
2024 Administration and operations 37 24 17 15 7 0 0 61 23 25
2024 Human resources 18 36 9 24 14 0 0 54 38 40
2024 Financial management 13 40 15 10 17 3 1 56 28 80
2024 Information technology 14 36 19 20 8 3 0 51 29 40
2024 Internal audit 13 28 17 17 25 0 0 41 42 80
2024 Evaluation 0 28 14 33 22 4 0 29 56 30
2024 Project management 0 53 0 21 27 0 0 53 47 10
2024 Other services to the public 4 31 37 16 13 0 0 34 29 25
2024 None of the above 9 30 20 19 20 2 0 40 40 130
2022 Client contact centre 31 23 38 8 0 0 0 54 8 10
2022 Compliance, inspection and enforcement 26 31 17 11 12 3 0 58 24 35
2022 Communications or public affairs 35 15 16 16 19 0 0 50 34 25
2022 Administration and operations 24 48 6 8 14 0 0 72 22 25
2022 Human resources 20 33 30 14 2 0 0 53 16 40
2022 Financial management 24 42 17 9 6 2 0 68 15 50
2022 Information technology 25 45 14 13 0 3 0 72 13 30
2022 Internal audit 20 36 10 21 9 4 0 58 31 80
2022 Evaluation 12 42 10 26 6 4 0 56 33 30
2022 Project management 36 31 4 24 4 0 0 67 28 20
2022 Other services to the public 23 47 10 12 7 0 0 71 20 40
2022 None of the above 21 41 17 14 6 1 0 63 20 105
2020 Client contact centre 48 41 10 0 0 0 0 90 0 10
2020 Compliance, inspection and enforcement 45 19 16 16 0 4 0 67 17 25
2020 Communications or public affairs 49 25 13 13 0 0 0 75 13 15
2020 Administration and operations 52 41 4 4 0 0 0 92 4 25
2020 Human resources 53 31 11 5 0 0 0 84 5 40
2020 Financial management 28 39 21 9 2 1 0 68 11 70
2020 Information technology 64 24 3 4 3 3 0 90 7 30
2020 Internal audit 27 46 14 11 0 1 0 74 11 55
2020 Evaluation 44 31 16 0 9 0 0 75 9 15
2020 Other services to the public 47 39 3 11 0 0 0 86 11 30
2020 None of the above 35 32 20 9 2 1 0 68 11 105
2019 Client contact centre 54 38 8 0 0 0 0 92 0 15
2019 Compliance, inspection and enforcement 30 31 16 20 0 3 0 63 21 25
2019 Communications or public affairs 0 74 9 9 9 0 0 74 17 10
2019 Administration and operations 15 43 15 15 12 0 0 58 27 25
2019 Human resources 23 47 19 12 0 0 0 69 12 25
2019 Financial management 16 51 19 10 4 0 0 67 14 50
2019 Information technology 64 31 5 0 0 0 0 95 0 15
2019 Internal audit 18 34 18 22 9 0 0 52 31 75
2019 Evaluation 21 22 19 31 0 7 0 46 33 15
2019 Project management 19 35 9 19 18 0 0 54 37 10
2019 Other services to the public 11 37 26 11 11 3 0 50 23 25
2019 None of the above 20 48 19 9 4 0 0 68 13 90

Question 83. Of those who indicated that they are a supervisor: I am equipped to support employees in my work unit who are experiencing mental health issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Compliance, inspection and enforcement 14 62 5 7 6 6 0 81 14 20
2024 Communications or public affairs 17 35 16 32 0 0 0 52 32 10
2024 Human resources 21 35 5 22 17 0 0 56 39 20
2024 Financial management 7 55 11 14 8 2 3 66 23 40
2024 Information technology 12 39 26 15 7 0 0 52 22 15
2024 Internal audit 5 54 9 15 9 5 2 64 26 45
2024 Evaluation 0 37 22 31 10 0 0 37 41 15
2024 Other services to the public 10 27 33 0 14 16 0 44 17 10
2024 None of the above 11 43 20 14 8 3 0 56 23 75
2022 Communications or public affairs 19 44 18 0 9 11 0 70 10 10
2022 Administration and operations 33 36 12 12 0 6 0 74 13 15
2022 Human resources 13 77 4 5 0 0 0 90 5 20
2022 Financial management 20 50 3 23 4 0 0 70 27 25
2022 Information technology 17 42 15 26 0 0 0 59 26 10
2022 Internal audit 12 55 11 16 7 0 0 67 23 45
2022 Evaluation 19 40 31 0 10 0 0 59 10 10
2022 Project management 8 66 7 20 0 0 0 74 20 15
2022 Other services to the public 12 49 22 11 7 0 0 61 17 20
2022 None of the above 15 46 17 15 7 0 0 61 22 60
2020 Human resources 37 47 0 10 6 0 0 84 16 20
2020 Financial management 22 54 6 16 2 0 0 76 18 35
2020 Internal audit 3 57 18 18 5 0 0 60 22 25
2020 None of the above 17 52 14 8 6 0 1 71 15 60
2019 Compliance, inspection and enforcement 31 7 22 29 11 0 0 38 40 10
2019 Human resources 23 37 13 26 0 0 0 61 26 15
2019 Financial management 13 44 23 9 12 0 0 57 20 30
2019 Internal audit 14 32 21 12 15 3 3 49 29 45
2019 Other services to the public 0 70 13 8 0 9 0 77 9 10
2019 None of the above 11 40 15 25 4 3 3 54 30 50
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to telework, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 84. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 17 83 10
2024 Compliance, inspection and enforcement 16 84 30
2024 Communications or public affairs 15 85 30
2024 Administration and operations 18 82 25
2024 Human resources 14 86 40
2024 Financial management 25 75 80
2024 Information technology 29 71 40
2024 Internal audit 17 83 80
2024 Evaluation 17 83 30
2024 Project management 9 91 10
2024 Other services to the public 11 89 25
2024 None of the above 19 81 130
2022 Client contact centre 16 84 10
2022 Compliance, inspection and enforcement 14 86 35
2022 Communications or public affairs 12 88 25
2022 Administration and operations 11 89 25
2022 Human resources 6 94 40
2022 Financial management 12 88 50
2022 Information technology 12 88 30
2022 Internal audit 8 92 80
2022 Evaluation 19 81 30
2022 Project management 5 95 20
2022 Other services to the public 16 84 40
2022 None of the above 14 86 105
2020 Client contact centre 18 82 10
2020 Compliance, inspection and enforcement 14 86 25
2020 Communications or public affairs 20 80 15
2020 Administration and operations 8 92 25
2020 Human resources 13 87 40
2020 Financial management 19 81 70
2020 Information technology 13 87 35
2020 Internal audit 16 84 55
2020 Evaluation 16 84 15
2020 Other services to the public 14 86 30
2020 None of the above 16 84 105
2019 Client contact centre 14 86 15
2019 Compliance, inspection and enforcement 21 79 25
2019 Communications or public affairs 17 83 10
2019 Administration and operations 16 84 25
2019 Human resources 20 80 25
2019 Financial management 8 92 50
2019 Information technology 18 82 15
2019 Internal audit 11 89 75
2019 Evaluation 30 70 15
2019 Project management 19 81 10
2019 Other services to the public 20 80 25
2019 None of the above 14 86 90

Question 85. Were the requests for workplace accommodation measures related to a disability?

Disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society. Barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Financial management 52 48 20
2024 Information technology 91 9 10
2024 Internal audit 66 34 15
2024 None of the above 63 37 25
2022 None of the above 61 39 15
2020 Financial management 37 63 15
2020 None of the above 55 45 15

Question 86. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Financial management 71 29 20
2024 Information technology 70 30 10
2024 Internal audit 84 16 15
2024 None of the above 76 24 25
2022 None of the above 82 18 15
2020 Financial management 83 17 15
2020 None of the above 69 31 15
2019 None of the above 81 19 10

Question 87. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Financial management 47 34 0 13 7 0 0 80 20 15
2024 Internal audit 26 74 0 0 0 0 0 100 0 10
2024 None of the above 49 29 0 11 5 6 0 82 18 20
2022 None of the above 36 40 17 0 8 0 0 75 8 10
2020 Financial management 51 39 0 10 0 0 0 90 10 10
2020 None of the above 90 0 0 0 10 0 0 90 10 10
2019 None of the above 67 21 0 11 0 0 0 89 11 10

Question 88. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 44 11 9 0 0 0 81 9 10
2024 Compliance, inspection and enforcement 36 27 3 15 3 6 10 75 22 30
2024 Communications or public affairs 57 31 0 9 0 3 0 91 9 30
2024 Administration and operations 49 27 4 10 4 3 4 82 15 25
2024 Human resources 38 39 8 4 5 2 3 81 10 40
2024 Financial management 46 31 5 9 8 1 0 78 17 80
2024 Information technology 49 35 5 6 2 2 0 87 8 40
2024 Internal audit 50 30 4 7 2 3 3 85 10 80
2024 Evaluation 35 38 6 6 3 12 0 82 11 30
2024 Project management 59 33 0 0 0 8 0 100 0 10
2024 Other services to the public 34 37 19 6 4 0 0 71 10 25
2024 None of the above 32 41 11 5 4 4 4 80 9 130
2022 Client contact centre 70 30 0 0 0 0 0 100 0 10
2022 Compliance, inspection and enforcement 45 41 0 3 6 2 3 91 9 35
2022 Communications or public affairs 77 15 3 4 0 0 0 93 4 25
2022 Administration and operations 45 47 3 0 0 0 6 97 0 25
2022 Human resources 63 31 0 2 0 0 4 97 3 40
2022 Financial management 46 36 2 11 1 2 2 85 13 50
2022 Information technology 41 44 5 0 0 4 5 94 0 30
2022 Internal audit 40 41 4 8 0 1 5 87 9 80
2022 Evaluation 42 45 0 3 6 3 0 90 10 30
2022 Project management 72 20 0 0 4 4 0 96 4 20
2022 Other services to the public 50 25 7 14 2 0 3 76 16 40
2022 None of the above 38 38 8 6 2 4 5 83 9 105
2020 Client contact centre 61 39 0 0 0 0 0 100 0 10
2020 Compliance, inspection and enforcement 46 23 4 9 0 4 13 84 11 25
2020 Communications or public affairs 62 32 0 0 0 0 6 100 0 15
2020 Administration and operations 62 31 4 0 0 0 4 96 0 25
2020 Human resources 77 20 3 0 0 0 0 97 0 40
2020 Financial management 44 32 10 6 3 2 3 80 10 70
2020 Information technology 76 19 3 0 0 3 0 97 0 35
2020 Internal audit 46 36 8 3 3 0 3 85 7 55
2020 Evaluation 27 33 17 14 0 0 9 66 15 15
2020 Other services to the public 47 35 7 3 0 7 0 89 4 30
2020 None of the above 54 29 4 7 1 2 3 87 9 105
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Compensation

Question 89. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 89 10
2024 Compliance, inspection and enforcement 3 76 30
2024 Communications or public affairs 3 85 30
2024 Administration and operations 22 78 25
2024 Human resources 14 66 40
2024 Financial management 2 80 80
2024 Information technology 3 72 40
2024 Internal audit 2 74 80
2024 Evaluation 0 79 30
2024 Project management 9 83 10
2024 Other services to the public 11 68 25
2024 None of the above 6 80 130
2022 Client contact centre 0 100 10
2022 Compliance, inspection and enforcement 3 77 35
2022 Communications or public affairs 11 85 25
2022 Administration and operations 5 71 25
2022 Human resources 9 75 40
2022 Financial management 7 83 50
2022 Information technology 0 95 30
2022 Internal audit 6 76 80
2022 Evaluation 0 86 30
2022 Project management 13 69 20
2022 Other services to the public 7 80 40
2022 None of the above 5 82 105
2020 Client contact centre 10 90 10
2020 Compliance, inspection and enforcement 4 58 25
2020 Communications or public affairs 13 87 15
2020 Administration and operations 4 81 25
2020 Human resources 5 92 40
2020 Financial management 11 64 70
2020 Information technology 6 76 35
2020 Internal audit 16 57 55
2020 Evaluation 0 66 15
2020 Other services to the public 9 59 30
2020 None of the above 4 77 105

Question 93. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 60 0 0 0 9 0 32 87 13 10
2024 Compliance, inspection and enforcement 46 16 3 0 0 0 35 70 30 30
2024 Communications or public affairs 61 13 9 3 3 0 12 69 31 30
2024 Administration and operations 40 7 19 4 14 0 16 47 53 25
2024 Human resources 49 5 10 2 13 4 18 62 38 40
2024 Financial management 42 10 6 2 1 5 34 68 32 80
2024 Information technology 47 9 2 3 6 8 24 70 30 40
2024 Internal audit 52 8 6 5 1 5 23 73 27 80
2024 Evaluation 61 10 0 0 0 3 26 87 13 30
2024 Project management 57 0 9 8 16 0 9 63 37 10
2024 Other services to the public 52 7 6 3 0 4 28 76 24 25
2024 None of the above 50 8 6 3 2 2 29 73 27 130
2022 Client contact centre 43 0 8 0 0 0 49 10
2022 Compliance, inspection and enforcement 26 13 3 0 0 6 52 35
2022 Communications or public affairs 40 12 4 4 6 0 34 25
2022 Administration and operations 42 17 3 0 3 9 26 25
2022 Human resources 46 7 2 4 8 0 33 40
2022 Financial management 53 6 16 2 2 5 16 50
2022 Information technology 42 11 3 0 0 12 32 30
2022 Internal audit 57 12 5 3 1 0 23 80
2022 Evaluation 50 3 13 0 0 0 34 30
2022 Project management 57 18 0 5 8 0 12 20
2022 Other services to the public 47 13 3 0 2 5 31 40
2022 None of the above 57 7 3 3 1 1 28 105
2020 Client contact centre 48 10 10 0 10 0 21 10
2020 Compliance, inspection and enforcement 58 9 0 7 0 9 18 25
2020 Communications or public affairs 62 0 6 13 6 0 13 15
2020 Administration and operations 40 23 10 8 0 0 19 25
2020 Human resources 55 8 7 5 5 0 20 40
2020 Financial management 54 19 6 4 0 0 16 70
2020 Information technology 75 10 0 4 0 0 12 35
2020 Internal audit 42 9 8 7 4 1 28 55
2020 Evaluation 83 17 0 0 0 0 0 15
2020 Other services to the public 50 13 4 3 0 0 30 30
2020 None of the above 66 6 8 4 2 2 12 105
2019 Client contact centre 34 9 15 17 0 0 26 10
2019 Compliance, inspection and enforcement 62 7 3 4 16 0 7 25
2019 Communications or public affairs 43 7 17 0 26 0 6 10
2019 Administration and operations 58 11 8 11 8 0 4 25
2019 Human resources 66 4 3 7 12 0 8 25
2019 Financial management 53 16 10 2 2 2 13 50
2019 Information technology 58 8 16 5 0 0 12 15
2019 Internal audit 49 20 11 8 5 0 7 75
2019 Evaluation 49 6 14 9 6 0 14 15
2019 Project management 54 18 9 0 9 0 10 10
2019 Other services to the public 36 26 13 5 0 3 17 25
2019 None of the above 69 15 4 3 1 0 7 90
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