2024 Public Service Employee Survey Results for Office of the Chief Electoral Officer by Question 103. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2024 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Positive answers" and "Negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Results for questions 44, 73 and 93 are calculated differently than previous years to provide a more accurate and meaningful reflection of employee experiences. The calculation of negative answers now includes "To a very large extent", "To a large extent", "To a moderate extent" and "To a small extent". Because of this adjustment, results for these questions are not directly comparable to previous years.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 37 1 8 2 0 0 89 10 50
2024 Intelligence analysts 47 37 0 6 9 0 0 84 16 10
2024 Compliance, inspection and enforcement 42 53 0 5 0 0 0 95 5 35
2024 Communications or public affairs 45 35 4 12 3 0 0 80 15 95
2024 Security 64 36 0 0 0 0 0 100 0 15
2024 Legal services 0 76 16 8 0 0 0 76 8 10
2024 Administration and operations 41 45 5 7 1 0 0 86 9 155
2024 Human resources 51 39 2 8 0 0 0 90 8 40
2024 Financial management 37 53 2 3 4 0 0 90 7 50
2024 Procurement 37 27 13 17 6 0 0 65 23 15
2024 Information management 43 43 0 13 0 0 0 87 13 25
2024 Information technology 33 50 7 7 3 0 0 83 10 70
2024 Data sciences 31 38 9 5 17 0 0 69 22 35
2024 Policy 26 62 0 13 0 0 0 87 13 20
2024 Project management 57 32 4 3 4 0 0 89 7 35
2024 Other services to the public 48 42 4 0 6 0 0 90 6 15
2024 None of the above 51 38 0 8 2 0 0 90 10 35
2022 Client contact centre 72 21 7 0 0 0 0 93 0 35
2022 Compliance, inspection and enforcement 65 29 6 0 0 0 0 94 0 35
2022 Communications or public affairs 63 34 2 2 0 0 0 97 2 60
2022 Security 63 37 0 0 0 0 0 100 0 10
2022 Legal services 68 32 0 0 0 0 0 100 0 10
2022 Administration and operations 62 34 2 1 1 0 0 96 1 145
2022 Human resources 60 29 2 9 0 0 0 89 9 45
2022 Financial management 67 28 5 0 0 0 0 95 0 20
2022 Information management 89 11 0 0 0 0 0 100 0 20
2022 Information technology 58 33 3 6 0 0 0 91 6 65
2022 Data sciences 63 37 0 0 0 0 0 100 0 35
2022 Policy 67 33 0 0 0 0 0 100 0 15
2022 Project management 53 40 6 0 0 0 0 94 0 30
2022 Other services to the public 57 36 0 6 0 0 0 94 6 15
2022 None of the above 54 42 0 3 0 0 0 97 3 40
2020 Client contact centre 52 31 10 5 2 0 0 83 7 40
2020 Compliance, inspection and enforcement 57 40 0 0 3 0 0 97 3 30
2020 Communications or public affairs 50 36 3 6 5 0 0 86 12 60
2020 Legal services 24 69 0 8 0 0 0 92 8 15
2020 Administration and operations 49 45 3 3 0 0 0 94 3 125
2020 Human resources 37 52 2 0 8 0 0 90 8 50
2020 Financial management 58 22 8 12 0 0 0 80 12 35
2020 Procurement 77 23 0 0 0 0 0 100 0 15
2020 Information management 38 46 11 0 5 0 0 84 5 20
2020 Information technology 46 45 1 4 3 0 0 91 7 70
2020 Data sciences 51 36 5 3 5 0 0 87 8 20
2020 Policy 28 56 0 16 0 0 0 84 16 20
2020 Project management 51 42 0 7 0 0 0 93 7 15
2020 Other services to the public 42 36 11 6 6 0 0 78 11 20
2020 None of the above 47 39 11 3 0 0 0 86 3 35

Question 2. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 71 23 2 3 2 0 0 93 5 50
2024 Intelligence analysts 75 19 0 6 0 0 0 94 6 10
2024 Compliance, inspection and enforcement 68 24 3 5 0 0 0 92 5 35
2024 Communications or public affairs 67 19 5 7 3 0 0 85 10 95
2024 Security 76 18 0 6 0 0 0 94 6 15
2024 Legal services 66 26 8 0 0 0 0 92 0 10
2024 Administration and operations 67 18 7 7 1 0 0 85 8 155
2024 Human resources 73 21 6 0 0 0 0 94 0 40
2024 Financial management 50 30 12 3 4 0 0 80 7 50
2024 Procurement 48 27 8 6 11 0 0 75 18 15
2024 Information management 84 16 0 0 0 0 0 100 0 25
2024 Information technology 63 17 10 3 5 0 1 81 8 70
2024 Data sciences 79 7 2 11 0 0 0 86 11 35
2024 Policy 70 21 4 6 0 0 0 90 6 20
2024 Project management 65 35 0 0 0 0 0 100 0 35
2024 Other services to the public 64 31 0 5 0 0 0 95 5 15
2024 None of the above 64 19 6 5 7 0 0 82 12 35

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 62 21 10 5 0 0 2 85 5 50
2024 Intelligence analysts 94 0 0 6 0 0 0 94 6 10
2024 Compliance, inspection and enforcement 50 26 9 14 0 0 0 76 14 35
2024 Communications or public affairs 63 19 8 7 3 0 0 82 10 95
2024 Security 52 16 25 7 0 0 0 68 7 15
2024 Legal services 43 18 16 23 0 0 0 61 23 10
2024 Administration and operations 55 30 4 8 3 0 0 86 10 155
2024 Human resources 44 26 13 15 0 0 2 71 16 35
2024 Financial management 37 35 11 9 8 0 0 72 17 50
2024 Procurement 60 14 8 18 0 0 0 75 18 15
2024 Information management 70 21 4 0 0 0 6 96 0 25
2024 Information technology 64 16 10 4 5 0 0 80 9 70
2024 Data sciences 76 16 0 5 2 0 0 92 8 35
2024 Policy 81 14 0 0 6 0 0 94 6 20
2024 Project management 73 21 6 0 0 0 0 94 0 35
2024 Other services to the public 59 25 9 6 0 0 0 85 6 15
2024 None of the above 49 28 9 11 3 0 0 77 14 35

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 25 7 2 4 2 5 87 6 50
2024 Intelligence analysts 65 19 0 9 6 0 0 84 16 10
2024 Compliance, inspection and enforcement 40 40 8 5 6 0 0 80 11 35
2024 Communications or public affairs 33 31 10 16 9 0 2 65 25 95
2024 Security 73 8 13 0 6 0 0 81 6 15
2024 Legal services 42 24 19 8 7 0 0 66 15 10
2024 Administration and operations 30 32 8 13 14 0 2 63 28 155
2024 Human resources 35 29 8 14 10 0 3 66 25 40
2024 Financial management 21 44 15 11 9 0 0 64 20 50
2024 Procurement 27 26 20 16 5 0 5 57 22 15
2024 Information management 29 34 6 17 5 6 4 70 24 25
2024 Information technology 28 35 17 13 7 0 0 63 20 70
2024 Data sciences 31 21 17 16 13 0 3 53 30 35
2024 Policy 35 24 11 26 5 0 0 59 31 20
2024 Project management 26 39 6 16 11 2 0 67 27 35
2024 Other services to the public 31 36 10 4 13 0 6 71 18 15
2024 None of the above 54 18 5 14 7 0 3 74 21 35
2022 Client contact centre 74 17 6 0 0 0 3 94 0 35
2022 Compliance, inspection and enforcement 62 32 2 3 0 0 0 95 3 35
2022 Communications or public affairs 69 26 3 0 0 0 2 97 0 60
2022 Security 76 14 10 0 0 0 0 90 0 10
2022 Legal services 56 44 0 0 0 0 0 100 0 10
2022 Administration and operations 66 26 6 1 1 0 1 93 1 145
2022 Human resources 51 44 0 2 2 0 0 96 4 45
2022 Financial management 65 23 7 5 0 0 0 89 5 20
2022 Information management 76 24 0 0 0 0 0 100 0 20
2022 Information technology 62 28 6 2 0 0 2 92 2 65
2022 Data sciences 50 35 9 3 0 3 0 88 3 35
2022 Policy 67 27 0 0 6 0 0 94 6 15
2022 Project management 65 18 7 7 3 0 0 83 10 30
2022 Other services to the public 71 18 11 0 0 0 0 89 0 15
2022 None of the above 71 20 2 5 2 0 0 91 7 40
2020 Client contact centre 32 39 12 14 2 0 0 71 17 40
2020 Compliance, inspection and enforcement 30 59 10 0 0 0 0 90 0 30
2020 Communications or public affairs 35 43 9 5 6 0 2 80 11 60
2020 Legal services 31 39 16 14 0 0 0 71 14 15
2020 Administration and operations 44 40 9 5 2 0 1 84 7 125
2020 Human resources 39 38 11 10 2 0 0 77 12 50
2020 Financial management 40 42 6 11 0 0 0 83 11 35
2020 Procurement 65 30 0 5 0 0 0 95 5 15
2020 Information management 49 19 10 5 16 0 0 68 21 20
2020 Information technology 44 32 9 7 4 1 3 79 12 70
2020 Data sciences 36 44 5 10 5 0 0 80 15 20
2020 Policy 33 51 11 5 0 0 0 84 5 20
2020 Project management 41 27 0 7 12 6 7 78 22 15
2020 Other services to the public 31 36 11 11 0 0 11 75 12 20
2020 None of the above 37 45 3 12 3 0 0 82 15 35
2019 Client contact centre 56 19 8 17 0 0 0 75 17 40
2019 Compliance, inspection and enforcement 51 22 11 16 0 0 0 72 16 20
2019 Communications or public affairs 64 27 0 7 2 0 0 91 9 65
2019 Legal services 76 12 6 0 6 0 0 88 6 15
2019 Administration and operations 54 27 5 7 7 0 0 81 14 90
2019 Human resources 35 51 7 3 4 0 0 86 7 30
2019 Financial management 48 32 8 12 0 0 0 80 12 35
2019 Procurement 86 14 0 0 0 0 0 100 0 15
2019 Material management 27 29 0 18 26 0 0 55 45 10
2019 Information management 44 45 6 0 5 0 0 89 5 20
2019 Information technology 46 32 13 2 7 0 0 78 9 45
2019 Data sciences 58 28 14 0 0 0 0 86 0 20
2019 Policy 61 17 22 0 0 0 0 78 0 10
2019 Project management 63 28 5 4 0 0 0 91 4 20
2019 None of the above 47 28 8 5 10 0 1 76 15 40

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 34 2 6 3 0 0 90 9 50
2024 Intelligence analysts 60 27 13 0 0 0 0 87 0 10
2024 Compliance, inspection and enforcement 41 36 6 11 6 0 0 77 17 35
2024 Communications or public affairs 45 35 9 7 4 0 0 80 12 95
2024 Security 52 13 16 19 0 0 0 64 19 15
2024 Legal services 25 37 39 0 0 0 0 61 0 10
2024 Administration and operations 34 40 11 9 6 0 0 74 15 155
2024 Human resources 40 49 5 0 4 0 2 91 4 40
2024 Financial management 35 38 11 10 6 0 1 73 16 50
2024 Procurement 27 46 13 6 6 0 0 74 13 15
2024 Information management 63 33 4 0 0 0 0 96 0 25
2024 Information technology 29 30 24 9 7 0 1 60 16 70
2024 Data sciences 46 31 12 9 2 0 0 76 12 35
2024 Policy 19 72 9 0 0 0 0 91 0 20
2024 Project management 40 38 11 9 2 0 0 78 12 35
2024 Other services to the public 40 22 21 6 11 0 0 62 17 15
2024 None of the above 39 39 6 7 9 0 0 78 16 35
2022 Client contact centre 56 39 5 0 0 0 0 95 0 35
2022 Compliance, inspection and enforcement 29 60 8 3 0 0 0 88 3 35
2022 Communications or public affairs 58 25 8 4 5 0 0 83 9 60
2022 Security 36 23 33 0 8 0 0 59 8 10
2022 Legal services 76 16 0 7 0 0 0 93 7 10
2022 Administration and operations 50 37 6 6 1 0 0 88 7 145
2022 Human resources 47 32 10 7 2 2 0 81 9 45
2022 Financial management 59 21 16 5 0 0 0 79 5 20
2022 Information management 54 32 9 5 0 0 0 86 5 20
2022 Information technology 37 40 6 9 6 0 2 78 15 65
2022 Data sciences 52 45 0 3 0 0 0 97 3 35
2022 Policy 47 38 9 0 6 0 0 85 6 15
2022 Project management 49 29 16 3 3 0 0 78 6 30
2022 Other services to the public 35 65 0 0 0 0 0 100 0 15
2022 None of the above 41 43 6 5 5 0 0 84 10 40
2020 Client contact centre 54 26 12 7 0 0 0 80 7 40
2020 Compliance, inspection and enforcement 50 28 13 6 3 0 0 78 9 30
2020 Communications or public affairs 42 40 14 0 2 1 0 84 2 60
2020 Legal services 76 24 0 0 0 0 0 100 0 15
2020 Administration and operations 36 52 9 3 0 0 0 88 3 125
2020 Human resources 32 47 10 8 2 0 0 80 10 50
2020 Financial management 39 32 19 5 3 0 3 73 8 35
2020 Procurement 77 17 0 6 0 0 0 94 6 15
2020 Information management 43 30 5 5 11 0 5 77 17 20
2020 Information technology 40 30 17 12 1 0 0 70 13 70
2020 Data sciences 36 41 24 0 0 0 0 76 0 20
2020 Policy 34 45 11 0 11 0 0 78 11 20
2020 Project management 68 27 5 0 0 0 0 95 0 15
2020 Other services to the public 51 38 6 0 6 0 0 88 6 20
2020 None of the above 51 26 9 12 2 0 0 77 14 35
2019 Client contact centre 42 45 8 5 0 0 0 87 5 40
2019 Compliance, inspection and enforcement 53 17 15 10 5 0 0 71 14 20
2019 Communications or public affairs 47 35 14 0 0 0 4 85 0 65
2019 Legal services 75 13 6 0 6 0 0 88 6 15
2019 Administration and operations 36 43 7 12 2 0 0 79 14 90
2019 Human resources 24 47 6 11 11 0 2 72 22 30
2019 Financial management 51 30 11 6 0 0 2 83 6 35
2019 Procurement 62 31 8 0 0 0 0 92 0 10
2019 Material management 47 40 13 0 0 0 0 87 0 10
2019 Information management 38 25 16 21 0 0 0 63 21 20
2019 Information technology 57 25 9 9 0 0 0 82 9 45
2019 Data sciences 33 53 15 0 0 0 0 85 0 20
2019 Policy 67 33 0 0 0 0 0 100 0 10
2019 Project management 50 32 6 5 5 0 0 83 11 20
2019 None of the above 36 32 17 11 0 0 4 70 12 40

Question 6. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 30 6 5 0 2 3 89 6 50
2024 Intelligence analysts 71 16 13 0 0 0 0 87 0 10
2024 Compliance, inspection and enforcement 54 35 8 0 3 0 0 90 3 35
2024 Communications or public affairs 59 31 2 5 3 0 0 90 8 95
2024 Security 77 10 13 0 0 0 0 87 0 15
2024 Legal services 43 42 16 0 0 0 0 84 0 10
2024 Administration and operations 38 38 14 4 6 0 0 76 11 155
2024 Human resources 49 39 7 2 0 0 3 91 2 40
2024 Financial management 40 37 14 5 4 0 0 77 9 50
2024 Procurement 57 25 13 0 6 0 0 82 6 15
2024 Information management 64 30 6 0 0 0 0 94 0 25
2024 Information technology 41 42 11 2 3 0 0 83 6 70
2024 Data sciences 40 18 22 12 8 0 0 58 20 35
2024 Policy 38 44 12 5 0 0 0 82 5 20
2024 Project management 49 42 2 3 4 0 0 91 7 35
2024 Other services to the public 36 32 15 7 4 0 6 73 12 15
2024 None of the above 56 20 6 11 3 0 3 79 15 35
2022 Client contact centre 72 22 3 0 0 0 3 97 0 35
2022 Compliance, inspection and enforcement 51 44 3 3 0 0 0 95 3 35
2022 Communications or public affairs 73 18 6 1 0 0 2 92 1 60
2022 Security 64 28 8 0 0 0 0 92 0 10
2022 Legal services 85 7 0 7 0 0 0 93 7 10
2022 Administration and operations 71 25 3 1 1 0 0 96 1 145
2022 Human resources 60 28 7 2 2 0 0 89 5 45
2022 Financial management 72 28 0 0 0 0 0 100 0 20
2022 Information management 71 29 0 0 0 0 0 100 0 20
2022 Information technology 63 26 3 5 2 0 2 90 7 65
2022 Data sciences 62 32 6 0 0 0 0 94 0 35
2022 Policy 81 19 0 0 0 0 0 100 0 15
2022 Project management 66 15 14 3 0 0 3 83 3 30
2022 Other services to the public 63 25 11 0 0 0 0 89 0 15
2022 None of the above 69 23 0 2 3 0 3 95 5 35
2020 Client contact centre 48 26 22 2 0 0 2 75 3 40
2020 Compliance, inspection and enforcement 53 42 3 0 3 0 0 94 3 30
2020 Communications or public affairs 47 37 5 5 6 0 0 84 11 60
2020 Legal services 47 31 6 16 0 0 0 79 16 15
2020 Administration and operations 44 40 12 3 1 0 0 84 4 120
2020 Human resources 49 38 7 0 7 0 0 87 7 50
2020 Financial management 43 36 13 8 0 0 0 79 8 35
2020 Procurement 65 29 0 6 0 0 0 94 6 15
2020 Information management 38 30 15 11 5 0 0 69 16 20
2020 Information technology 42 44 6 6 1 0 1 87 7 70
2020 Data sciences 36 51 8 5 0 0 0 87 5 20
2020 Policy 50 34 5 11 0 0 0 84 11 20
2020 Project management 75 15 6 5 0 0 0 89 5 15
2020 Other services to the public 46 32 5 6 6 0 6 82 12 20
2020 None of the above 46 33 12 6 3 0 0 79 9 35
2019 Client contact centre 58 32 5 5 0 0 0 90 5 40
2019 Compliance, inspection and enforcement 39 47 0 10 5 0 0 86 14 20
2019 Communications or public affairs 66 30 3 0 1 0 0 96 1 65
2019 Legal services 82 6 6 0 6 0 0 88 6 15
2019 Administration and operations 60 27 6 5 2 0 0 87 7 90
2019 Human resources 36 42 7 8 7 0 0 78 15 30
2019 Financial management 44 47 6 2 0 0 0 92 2 35
2019 Procurement 71 21 7 0 0 0 0 93 0 15
2019 Information management 49 33 11 7 0 0 0 82 7 20
2019 Information technology 56 35 7 0 2 0 0 91 2 45
2019 Data sciences 46 54 0 0 0 0 0 100 0 20
2019 Policy 76 24 0 0 0 0 0 100 0 10
2019 Project management 68 32 0 0 0 0 0 100 0 20
2019 None of the above 54 29 4 3 11 0 0 82 14 40

Question 7. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 58 30 3 6 3 0 0 88 9 50
2024 Intelligence analysts 65 19 0 9 6 0 0 85 15 10
2024 Compliance, inspection and enforcement 42 33 14 8 2 0 0 75 10 35
2024 Communications or public affairs 57 25 7 9 3 0 0 82 12 95
2024 Security 74 7 19 0 0 0 0 81 0 15
2024 Legal services 32 44 16 8 0 0 0 77 8 10
2024 Administration and operations 43 30 12 8 5 0 1 74 14 155
2024 Human resources 39 44 12 5 0 0 0 84 5 40
2024 Financial management 24 41 15 3 14 0 2 67 17 50
2024 Procurement 56 11 20 6 6 0 0 68 12 15
2024 Information management 77 14 6 3 0 0 0 91 3 25
2024 Information technology 48 20 14 8 10 0 0 68 18 70
2024 Data sciences 55 24 8 3 10 0 0 79 13 35
2024 Policy 50 36 5 4 0 6 0 91 4 20
2024 Project management 65 25 3 0 7 0 0 90 7 35
2024 Other services to the public 49 15 13 17 0 0 6 68 18 15
2024 None of the above 47 25 6 9 6 0 7 77 16 35
2022 Client contact centre 69 22 4 6 0 0 0 91 6 35
2022 Compliance, inspection and enforcement 63 28 3 4 3 0 0 91 6 35
2022 Communications or public affairs 67 19 2 4 8 0 0 87 12 60
2022 Security 62 20 10 0 8 0 0 82 8 10
2022 Legal services 72 21 7 0 0 0 0 93 0 10
2022 Administration and operations 62 24 7 2 2 1 3 88 4 145
2022 Human resources 64 23 11 0 2 0 0 87 2 45
2022 Financial management 70 15 7 9 0 0 0 84 9 20
2022 Information management 77 14 5 5 0 0 0 91 5 20
2022 Information technology 64 18 7 8 2 0 2 83 10 65
2022 Data sciences 66 26 5 3 0 0 0 92 3 35
2022 Policy 79 15 0 6 0 0 0 94 6 15
2022 Project management 62 28 6 0 3 0 0 91 3 30
2022 Other services to the public 47 34 6 6 6 0 0 81 13 15
2022 None of the above 71 24 2 0 3 0 0 95 3 40
2020 Client contact centre 49 34 15 2 0 0 0 83 2 40
2020 Compliance, inspection and enforcement 67 20 3 4 6 0 0 87 10 30
2020 Communications or public affairs 54 26 13 1 5 0 0 80 7 60
2020 Legal services 79 21 0 0 0 0 0 100 0 15
2020 Administration and operations 46 38 7 7 2 1 0 85 8 125
2020 Human resources 43 32 15 6 4 0 0 75 10 50
2020 Financial management 48 32 9 9 3 0 0 80 11 35
2020 Procurement 81 6 8 5 0 0 0 87 5 15
2020 Information management 51 23 10 0 11 5 0 78 11 20
2020 Information technology 53 30 12 4 1 0 0 82 6 70
2020 Data sciences 46 25 15 5 8 0 0 71 13 20
2020 Policy 38 47 6 3 5 0 0 86 9 20
2020 Project management 51 30 20 0 0 0 0 80 0 15
2020 Other services to the public 46 43 0 6 6 0 0 89 11 20
2020 None of the above 54 23 11 3 6 0 3 79 10 35
2019 Client contact centre 56 27 12 5 0 0 0 83 5 40
2019 Compliance, inspection and enforcement 51 38 10 0 0 0 0 90 0 20
2019 Communications or public affairs 57 27 6 4 1 0 4 88 6 60
2019 Legal services 65 18 12 0 6 0 0 82 6 15
2019 Administration and operations 57 27 9 4 2 0 0 84 7 90
2019 Human resources 21 39 18 4 17 0 0 61 21 30
2019 Financial management 57 31 9 0 0 3 0 91 0 35
2019 Procurement 79 14 0 7 0 0 0 93 7 15
2019 Material management 24 13 18 18 26 0 0 38 45 10
2019 Information management 41 37 16 6 0 0 0 78 6 15
2019 Information technology 54 28 11 5 2 0 0 82 7 45
2019 Data sciences 56 35 5 0 0 5 0 95 0 20
2019 Policy 54 12 11 22 0 0 0 67 22 10
2019 Project management 52 20 11 17 0 0 0 73 17 20
2019 None of the above 53 13 10 3 15 4 3 70 19 40

Question 8. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 44 11 5 0 0 0 84 5 50
2024 Intelligence analysts 38 17 8 37 0 0 0 55 37 10
2024 Compliance, inspection and enforcement 38 36 13 13 0 0 0 74 13 35
2024 Communications or public affairs 43 35 13 5 4 0 0 78 9 95
2024 Security 63 21 10 0 7 0 0 84 7 15
2024 Legal services 8 42 34 8 8 0 0 51 16 10
2024 Administration and operations 36 43 11 7 3 0 0 79 10 155
2024 Human resources 47 38 13 2 0 0 0 85 2 40
2024 Financial management 28 50 12 2 8 0 0 77 10 50
2024 Procurement 18 43 7 11 20 0 0 61 32 15
2024 Information management 51 39 0 6 4 0 0 90 10 25
2024 Information technology 40 38 12 7 3 0 0 78 10 70
2024 Data sciences 28 42 9 12 9 0 0 70 21 35
2024 Policy 21 47 26 5 0 0 0 69 5 20
2024 Project management 49 34 8 6 3 0 0 83 9 35
2024 Other services to the public 47 11 28 6 9 0 0 58 15 15
2024 None of the above 30 38 17 7 9 0 0 68 16 35
2022 Client contact centre 42 36 19 3 0 0 0 78 3 35
2022 Compliance, inspection and enforcement 38 48 11 3 0 0 0 86 3 35
2022 Communications or public affairs 56 24 7 9 3 0 0 81 13 60
2022 Security 62 18 10 0 10 0 0 80 10 10
2022 Legal services 64 29 7 0 0 0 0 93 0 10
2022 Administration and operations 47 37 9 5 1 0 0 84 7 145
2022 Human resources 57 32 6 3 2 0 0 89 5 45
2022 Financial management 53 36 11 0 0 0 0 89 0 20
2022 Information management 36 39 20 0 5 0 0 75 5 20
2022 Information technology 50 34 6 6 2 0 2 86 8 65
2022 Data sciences 44 43 7 6 0 0 0 87 6 35
2022 Policy 45 40 9 7 0 0 0 84 7 15
2022 Project management 55 38 3 3 0 0 0 93 3 30
2022 Other services to the public 51 31 18 0 0 0 0 82 0 15
2022 None of the above 58 20 13 2 7 0 0 78 9 40
2020 Client contact centre 48 38 12 2 0 0 0 86 2 40
2020 Compliance, inspection and enforcement 52 33 13 0 3 0 0 84 3 30
2020 Communications or public affairs 57 31 10 0 2 0 0 88 2 60
2020 Legal services 84 16 0 0 0 0 0 100 0 15
2020 Administration and operations 43 41 11 3 2 0 0 84 5 125
2020 Human resources 47 32 11 4 7 0 0 78 11 50
2020 Financial management 52 28 15 0 5 0 0 79 5 35
2020 Procurement 69 31 0 0 0 0 0 100 0 15
2020 Information management 38 46 11 5 0 0 0 84 5 20
2020 Information technology 36 52 11 1 0 0 0 87 1 70
2020 Data sciences 31 46 10 8 5 0 0 77 13 20
2020 Policy 33 45 5 5 6 5 0 83 12 20
2020 Project management 49 19 25 7 0 0 0 67 7 15
2020 Other services to the public 47 42 5 0 6 0 0 89 6 20
2020 None of the above 36 38 14 12 0 0 0 73 12 35
2019 Client contact centre 56 24 7 10 3 0 0 80 13 40
2019 Compliance, inspection and enforcement 30 70 0 0 0 0 0 100 0 20
2019 Communications or public affairs 47 36 8 8 1 0 0 83 9 65
2019 Legal services 63 24 7 0 6 0 0 87 6 15
2019 Administration and operations 53 28 10 4 5 0 0 81 8 90
2019 Human resources 33 45 14 4 4 0 0 78 8 30
2019 Financial management 48 23 17 6 6 0 0 71 12 35
2019 Procurement 69 17 0 14 0 0 0 86 14 15
2019 Material management 39 22 26 0 13 0 0 61 13 10
2019 Information management 40 27 23 4 6 0 0 67 9 20
2019 Information technology 45 37 11 2 5 0 0 82 7 45
2019 Data sciences 28 58 14 0 0 0 0 86 0 20
2019 Policy 76 12 0 11 0 0 0 89 11 10
2019 Project management 32 48 6 14 0 0 0 81 14 20
2019 None of the above 48 21 9 14 8 0 0 69 22 40

Question 9. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 45 15 7 7 0 2 70 15 50
2024 Intelligence analysts 87 6 6 0 0 0 0 94 0 10
2024 Compliance, inspection and enforcement 34 33 17 13 3 0 0 67 16 35
2024 Communications or public affairs 47 34 14 4 1 0 0 81 5 90
2024 Security 65 21 0 0 15 0 0 85 15 15
2024 Legal services 16 61 16 8 0 0 0 77 8 10
2024 Administration and operations 39 29 16 8 7 0 0 69 15 155
2024 Human resources 43 32 16 7 2 0 0 75 9 40
2024 Financial management 23 39 22 10 6 0 0 62 16 50
2024 Procurement 28 28 27 0 17 0 0 55 17 15
2024 Information management 55 36 4 0 6 0 0 91 6 25
2024 Information technology 45 30 13 8 4 0 0 75 12 70
2024 Data sciences 50 25 14 8 2 0 0 75 11 35
2024 Policy 30 52 9 9 0 0 0 83 9 20
2024 Project management 51 32 12 5 0 0 0 83 5 35
2024 Other services to the public 32 23 36 9 0 0 0 55 9 15
2024 None of the above 28 38 12 11 7 0 3 69 19 35
2022 Client contact centre 50 28 16 6 0 0 0 78 6 35
2022 Compliance, inspection and enforcement 44 39 6 11 0 0 0 83 11 35
2022 Communications or public affairs 62 19 9 5 5 0 0 81 10 60
2022 Security 72 10 0 0 18 0 0 82 18 10
2022 Legal services 72 13 15 0 0 0 0 85 0 10
2022 Administration and operations 50 36 7 4 2 0 0 86 6 145
2022 Human resources 44 28 14 11 2 0 0 72 13 45
2022 Financial management 43 42 10 5 0 0 0 86 5 20
2022 Information management 47 44 5 0 5 0 0 91 5 20
2022 Information technology 40 38 14 3 3 0 2 80 6 65
2022 Data sciences 52 29 18 0 0 0 0 82 0 35
2022 Policy 62 16 15 7 0 0 0 78 7 15
2022 Project management 53 31 7 3 6 0 0 84 9 30
2022 Other services to the public 48 33 7 13 0 0 0 81 13 15
2022 None of the above 48 37 6 7 3 0 0 85 9 40
2020 Client contact centre 36 33 19 5 2 2 2 73 8 40
2020 Compliance, inspection and enforcement 54 34 7 6 0 0 0 87 6 30
2020 Communications or public affairs 53 31 15 2 0 0 0 84 2 60
2020 Legal services 61 39 0 0 0 0 0 100 0 15
2020 Administration and operations 49 32 13 3 3 0 0 81 6 125
2020 Human resources 25 48 12 12 2 0 0 74 14 50
2020 Financial management 52 30 0 8 6 0 3 86 14 35
2020 Procurement 40 30 29 0 0 0 0 71 0 15
2020 Information management 44 21 14 16 5 0 0 65 21 20
2020 Information technology 36 45 17 3 0 0 0 81 3 70
2020 Data sciences 41 30 20 3 5 0 0 71 8 20
2020 Policy 49 34 11 6 0 0 0 83 6 20
2020 Project management 43 24 25 7 0 0 0 67 7 15
2020 Other services to the public 47 30 11 0 6 6 0 82 6 20
2020 None of the above 35 32 20 6 6 0 0 67 12 35
2019 Client contact centre 42 46 10 0 2 0 0 88 2 40
2019 Compliance, inspection and enforcement 51 34 5 10 0 0 0 86 10 20
2019 Communications or public affairs 55 33 3 4 5 0 0 88 9 60
2019 Legal services 40 37 12 6 6 0 0 76 12 15
2019 Administration and operations 45 33 7 10 5 0 0 78 15 90
2019 Human resources 6 56 17 17 4 0 0 62 21 30
2019 Financial management 30 38 17 12 3 0 0 68 15 35
2019 Procurement 62 31 7 0 0 0 0 93 0 15
2019 Material management 32 48 0 0 20 0 0 80 20 10
2019 Information management 27 51 4 18 0 0 0 78 18 20
2019 Information technology 44 31 18 5 0 2 0 76 5 40
2019 Data sciences 37 37 22 5 0 0 0 74 5 20
2019 Policy 33 61 0 6 0 0 0 94 6 10
2019 Project management 40 44 4 13 0 0 0 83 13 20
2019 None of the above 35 37 5 6 14 1 1 74 21 40

Question 10. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 46 11 6 0 0 0 83 6 50
2024 Intelligence analysts 40 38 6 15 0 0 0 78 15 10
2024 Compliance, inspection and enforcement 35 45 15 5 0 0 0 80 5 35
2024 Communications or public affairs 51 36 4 7 2 0 0 87 9 95
2024 Security 63 23 0 14 0 0 0 86 14 15
2024 Legal services 18 48 18 8 8 0 0 67 16 10
2024 Administration and operations 38 40 8 10 3 0 0 78 13 155
2024 Human resources 47 39 5 9 0 0 0 86 9 40
2024 Financial management 41 44 8 1 5 0 0 86 7 50
2024 Procurement 40 30 18 5 6 0 0 70 12 15
2024 Information management 70 20 0 10 0 0 0 90 10 25
2024 Information technology 44 43 8 3 1 0 0 88 4 70
2024 Data sciences 44 37 9 8 2 0 0 81 11 35
2024 Policy 45 41 10 4 0 0 0 86 4 20
2024 Project management 39 45 0 14 3 0 0 84 16 35
2024 Other services to the public 37 36 27 0 0 0 0 73 0 15
2024 None of the above 36 22 20 13 9 0 0 58 22 35
2022 Client contact centre 59 28 5 8 0 0 0 86 8 35
2022 Compliance, inspection and enforcement 52 40 0 8 0 0 0 92 8 35
2022 Communications or public affairs 49 33 7 8 3 0 0 81 11 60
2022 Security 51 29 10 10 0 0 0 80 10 10
2022 Legal services 69 23 7 0 0 0 0 93 0 10
2022 Administration and operations 51 37 7 6 0 0 0 88 6 145
2022 Human resources 51 37 8 2 0 0 2 89 2 45
2022 Financial management 62 38 0 0 0 0 0 100 0 20
2022 Information management 26 60 10 0 5 0 0 85 5 20
2022 Information technology 41 38 10 9 2 0 0 79 11 65
2022 Data sciences 42 53 2 3 0 0 0 95 3 35
2022 Policy 40 45 0 16 0 0 0 84 16 15
2022 Project management 30 54 6 10 0 0 0 84 10 30
2022 Other services to the public 54 35 6 0 5 0 0 89 5 15
2022 None of the above 50 29 10 10 0 0 0 80 10 40
2020 Client contact centre 42 39 15 5 0 0 0 81 5 40
2020 Compliance, inspection and enforcement 43 51 3 0 3 0 0 94 3 30
2020 Communications or public affairs 34 61 5 0 0 0 0 95 0 60
2020 Legal services 61 39 0 0 0 0 0 100 0 15
2020 Administration and operations 40 45 12 2 2 0 0 85 3 120
2020 Human resources 31 52 11 4 2 0 0 82 6 50
2020 Financial management 48 28 6 12 5 0 0 77 17 35
2020 Procurement 59 35 0 6 0 0 0 94 6 15
2020 Information management 31 41 17 5 6 0 0 72 11 20
2020 Information technology 40 46 10 4 0 0 0 86 4 70
2020 Data sciences 31 41 15 10 3 0 0 71 14 20
2020 Policy 38 44 11 6 0 0 0 83 6 20
2020 Project management 34 39 15 12 0 0 0 73 12 15
2020 Other services to the public 51 27 11 0 11 0 0 78 11 20
2020 None of the above 40 28 17 11 3 0 0 68 14 35
2019 Client contact centre 49 27 14 10 0 0 0 76 10 40
2019 Compliance, inspection and enforcement 51 35 0 14 0 0 0 86 14 20
2019 Communications or public affairs 46 43 6 5 0 0 0 89 5 60
2019 Legal services 34 54 0 6 6 0 0 88 12 15
2019 Administration and operations 46 30 11 8 5 0 0 76 13 90
2019 Human resources 14 67 3 12 4 0 0 81 16 30
2019 Financial management 42 41 2 12 3 0 0 83 15 35
2019 Procurement 55 45 0 0 0 0 0 100 0 15
2019 Material management 32 42 0 13 13 0 0 74 26 10
2019 Information management 26 56 7 6 6 0 0 82 12 20
2019 Information technology 45 25 16 15 0 0 0 69 15 40
2019 Data sciences 27 43 16 9 5 0 0 70 14 20
2019 Policy 28 50 11 11 0 0 0 78 11 10
2019 Project management 28 51 15 5 0 0 0 80 5 20
2019 None of the above 32 38 8 17 6 0 0 70 23 40

Question 11. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 59 31 7 3 0 0 0 90 3 50
2024 Intelligence analysts 57 37 6 0 0 0 0 94 0 10
2024 Compliance, inspection and enforcement 64 23 7 5 0 0 0 88 5 35
2024 Communications or public affairs 67 24 4 4 1 0 0 91 5 95
2024 Security 63 23 0 8 7 0 0 86 14 15
2024 Legal services 25 52 0 16 8 0 0 77 23 10
2024 Administration and operations 54 32 7 6 1 0 0 87 7 155
2024 Human resources 60 35 5 0 0 0 0 95 0 40
2024 Financial management 53 38 7 0 2 0 0 91 2 50
2024 Procurement 58 29 13 0 0 0 0 87 0 15
2024 Information management 82 8 10 0 0 0 0 90 0 25
2024 Information technology 58 34 6 0 2 0 0 92 2 70
2024 Data sciences 56 29 6 7 2 0 0 85 9 35
2024 Policy 55 45 0 0 0 0 0 100 0 20
2024 Project management 53 33 8 6 0 0 0 86 6 35
2024 Other services to the public 57 38 5 0 0 0 0 95 0 15
2024 None of the above 40 47 8 3 3 0 0 87 6 30
2022 Client contact centre 68 26 3 3 0 0 0 94 3 35
2022 Compliance, inspection and enforcement 77 15 3 5 0 0 0 92 5 35
2022 Communications or public affairs 70 22 5 2 1 0 0 92 3 60
2022 Security 72 10 10 8 0 0 0 82 8 10
2022 Legal services 77 8 15 0 0 0 0 85 0 10
2022 Administration and operations 63 33 2 1 1 0 0 96 2 145
2022 Human resources 67 33 0 0 0 0 0 100 0 45
2022 Financial management 63 33 5 0 0 0 0 95 0 20
2022 Information management 53 42 5 0 0 0 0 95 0 20
2022 Information technology 64 32 3 1 0 0 0 96 1 65
2022 Data sciences 47 45 6 2 0 0 0 92 2 35
2022 Policy 84 9 7 0 0 0 0 93 0 15
2022 Project management 36 61 3 0 0 0 0 97 0 30
2022 Other services to the public 65 30 0 5 0 0 0 95 5 15
2022 None of the above 65 29 3 3 0 0 0 94 3 40
2020 Client contact centre 59 24 12 5 0 0 0 83 5 40
2020 Compliance, inspection and enforcement 80 14 6 0 0 0 0 94 0 30
2020 Communications or public affairs 62 33 4 2 0 0 0 95 2 60
2020 Legal services 84 16 0 0 0 0 0 100 0 15
2020 Administration and operations 59 32 6 3 0 0 0 92 3 125
2020 Human resources 58 38 2 0 2 0 0 96 2 50
2020 Financial management 54 28 13 5 0 0 0 82 5 35
2020 Procurement 83 17 0 0 0 0 0 100 0 15
2020 Information management 53 42 5 0 0 0 0 95 0 20
2020 Information technology 65 27 4 1 1 0 0 93 3 70
2020 Data sciences 46 36 8 5 5 0 0 82 10 20
2020 Policy 64 25 5 0 6 0 0 89 6 20
2020 Project management 56 39 6 0 0 0 0 94 0 15
2020 Other services to the public 59 35 0 0 6 0 0 94 6 20
2020 None of the above 47 32 18 3 0 0 0 79 3 35
2019 Client contact centre 68 22 5 5 0 0 0 90 5 40
2019 Compliance, inspection and enforcement 64 36 0 0 0 0 0 100 0 20
2019 Communications or public affairs 63 30 6 1 0 0 0 93 1 60
2019 Legal services 69 25 0 0 6 0 0 94 6 15
2019 Administration and operations 57 33 4 5 2 0 0 89 7 90
2019 Human resources 50 39 7 0 4 0 0 89 4 30
2019 Financial management 61 22 8 8 0 0 0 83 8 35
2019 Procurement 55 38 7 0 0 0 0 93 0 15
2019 Material management 61 26 13 0 0 0 0 87 0 10
2019 Information management 55 39 0 6 0 0 0 94 6 20
2019 Information technology 56 34 7 2 0 0 0 90 2 40
2019 Data sciences 45 32 14 9 0 0 0 77 9 20
2019 Policy 78 22 0 0 0 0 0 100 0 10
2019 Project management 69 23 8 0 0 0 0 92 0 20
2019 None of the above 58 33 2 6 0 0 0 92 6 40

Question 12. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 54 10 3 5 0 0 83 7 50
2024 Intelligence analysts 71 23 0 6 0 0 0 94 6 10
2024 Compliance, inspection and enforcement 34 31 19 14 3 0 0 64 17 35
2024 Communications or public affairs 49 33 9 7 3 0 0 81 9 95
2024 Security 63 18 13 0 7 0 0 81 7 15
2024 Legal services 8 52 25 8 8 0 0 60 16 10
2024 Administration and operations 34 37 17 5 7 1 0 71 12 155
2024 Human resources 31 55 8 6 0 0 0 86 6 40
2024 Financial management 29 44 15 5 6 0 0 74 11 50
2024 Procurement 39 29 14 5 12 0 0 68 18 15
2024 Information management 68 26 0 6 0 0 0 94 6 25
2024 Information technology 51 33 11 3 1 0 0 84 4 70
2024 Data sciences 34 33 11 19 2 0 0 68 21 35
2024 Policy 52 29 10 9 0 0 0 81 9 20
2024 Project management 49 40 3 8 0 0 0 89 8 35
2024 Other services to the public 37 24 26 6 7 0 0 61 13 15
2024 None of the above 34 30 8 13 12 0 3 66 26 35
2022 Client contact centre 60 27 10 3 0 0 0 87 3 35
2022 Compliance, inspection and enforcement 50 39 3 3 5 0 0 89 8 35
2022 Communications or public affairs 60 22 10 5 3 0 0 82 8 60
2022 Security 62 10 20 0 8 0 0 72 8 10
2022 Legal services 68 24 0 7 0 0 0 93 7 10
2022 Administration and operations 48 37 8 6 1 0 0 85 6 145
2022 Human resources 40 47 11 3 0 0 0 87 3 45
2022 Financial management 51 42 7 0 0 0 0 93 0 20
2022 Information management 46 30 19 5 0 0 0 76 5 20
2022 Information technology 44 36 11 9 0 0 0 80 9 65
2022 Data sciences 36 50 11 3 0 0 0 86 3 35
2022 Policy 66 21 0 13 0 0 0 87 13 15
2022 Project management 47 44 0 9 0 0 0 91 9 30
2022 Other services to the public 54 29 18 0 0 0 0 82 0 15
2022 None of the above 43 46 2 4 5 0 0 89 9 40
2020 Client contact centre 40 26 22 9 2 0 0 66 12 40
2020 Compliance, inspection and enforcement 53 28 6 7 6 0 0 82 13 30
2020 Communications or public affairs 49 40 7 5 0 0 0 89 5 60
2020 Legal services 76 24 0 0 0 0 0 100 0 15
2020 Administration and operations 48 35 11 5 2 0 0 83 7 125
2020 Human resources 31 41 19 4 4 0 0 72 9 50
2020 Financial management 51 26 5 9 5 0 3 79 15 35
2020 Procurement 45 49 6 0 0 0 0 94 0 15
2020 Information management 33 46 16 0 5 0 0 79 5 20
2020 Information technology 54 33 10 3 0 0 0 87 3 70
2020 Data sciences 36 31 20 8 5 0 0 67 13 20
2020 Policy 33 51 5 5 6 0 0 84 11 20
2020 Project management 49 19 33 0 0 0 0 67 0 15
2020 Other services to the public 42 38 10 5 6 0 0 79 11 20
2020 None of the above 37 31 14 8 9 0 0 68 18 35
2019 Client contact centre 51 29 14 5 0 0 0 81 5 40
2019 Compliance, inspection and enforcement 56 30 5 10 0 0 0 86 10 20
2019 Communications or public affairs 48 34 9 5 4 0 0 82 9 60
2019 Legal services 52 31 12 0 6 0 0 82 6 15
2019 Administration and operations 50 31 7 7 5 0 0 81 12 90
2019 Human resources 16 53 17 7 8 0 0 68 15 30
2019 Financial management 45 36 16 0 3 0 0 81 3 35
2019 Procurement 33 59 0 0 7 0 0 93 7 15
2019 Material management 32 35 20 0 13 0 0 67 13 10
2019 Information management 34 28 32 0 6 0 0 62 6 20
2019 Information technology 54 25 9 7 5 0 0 79 12 40
2019 Data sciences 33 45 23 0 0 0 0 77 0 20
2019 Policy 61 28 0 11 0 0 0 89 11 10
2019 Project management 19 63 12 6 0 0 0 82 6 20
2019 None of the above 47 20 8 14 11 0 0 67 25 40

Question 13. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 57 2 2 0 0 0 96 2 50
2024 Intelligence analysts 38 31 22 9 0 0 0 69 9 10
2024 Compliance, inspection and enforcement 59 24 17 0 0 0 0 83 0 35
2024 Communications or public affairs 57 29 11 3 0 0 0 86 3 95
2024 Security 56 24 13 7 0 0 0 81 7 15
2024 Legal services 25 23 45 0 8 0 0 48 8 10
2024 Administration and operations 50 37 10 2 1 0 0 87 3 155
2024 Human resources 51 41 8 0 0 0 0 92 0 40
2024 Financial management 49 29 16 0 6 0 0 78 6 50
2024 Procurement 36 27 25 6 6 0 0 63 12 15
2024 Information management 74 16 0 10 0 0 0 90 10 25
2024 Information technology 59 31 5 4 1 0 0 90 5 70
2024 Data sciences 41 42 6 7 3 0 0 84 10 35
2024 Policy 43 42 10 5 0 0 0 85 5 20
2024 Project management 55 37 3 3 3 0 0 91 5 35
2024 Other services to the public 62 17 13 0 9 0 0 79 9 15
2024 None of the above 51 27 13 7 3 0 0 78 9 35
2022 Client contact centre 54 29 14 3 0 0 0 83 3 35
2022 Compliance, inspection and enforcement 58 25 17 0 0 0 0 83 0 35
2022 Communications or public affairs 61 25 11 0 3 0 0 86 3 60
2022 Security 62 20 0 18 0 0 0 82 18 10
2022 Legal services 77 15 7 0 0 0 0 93 0 10
2022 Administration and operations 63 25 9 3 0 0 0 88 3 145
2022 Human resources 66 27 6 0 0 0 0 94 0 45
2022 Financial management 63 26 11 0 0 0 0 89 0 20
2022 Information management 43 53 0 5 0 0 0 95 5 20
2022 Information technology 61 31 4 5 0 0 0 92 5 65
2022 Data sciences 41 52 7 0 0 0 0 93 0 35
2022 Policy 55 37 7 0 0 0 0 93 0 15
2022 Project management 56 41 3 0 0 0 0 97 0 30
2022 Other services to the public 76 12 11 0 0 0 0 89 0 15
2022 None of the above 61 19 17 4 0 0 0 80 4 40
2020 Client contact centre 45 38 15 0 0 0 2 85 0 40
2020 Compliance, inspection and enforcement 66 29 6 0 0 0 0 94 0 30
2020 Communications or public affairs 60 26 11 2 0 0 0 86 2 60
2020 Legal services 84 16 0 0 0 0 0 100 0 15
2020 Administration and operations 60 30 7 3 0 0 0 90 3 125
2020 Human resources 58 27 11 4 0 0 0 85 4 50
2020 Financial management 48 28 12 0 5 0 7 82 6 35
2020 Procurement 62 38 0 0 0 0 0 100 0 15
2020 Information management 65 29 5 0 0 0 0 95 0 20
2020 Information technology 64 26 10 0 0 0 0 90 0 70
2020 Data sciences 44 41 10 0 5 0 0 85 5 20
2020 Policy 31 47 16 0 6 0 0 78 6 20
2020 Project management 68 12 20 0 0 0 0 80 0 15
2020 Other services to the public 61 28 5 0 6 0 0 89 6 20
2020 None of the above 36 35 23 6 0 0 0 71 6 35
2019 Client contact centre 64 22 12 3 0 0 0 85 3 40
2019 Compliance, inspection and enforcement 67 33 0 0 0 0 0 100 0 20
2019 Communications or public affairs 59 25 12 3 0 0 0 85 3 60
2019 Legal services 75 13 6 0 6 0 0 88 6 15
2019 Administration and operations 62 28 7 2 1 0 0 90 4 85
2019 Human resources 54 39 3 0 4 0 0 93 4 30
2019 Financial management 59 36 3 3 0 0 0 94 3 35
2019 Procurement 55 31 7 7 0 0 0 86 7 15
2019 Material management 74 26 0 0 0 0 0 100 0 10
2019 Information management 41 32 21 6 0 0 0 73 6 20
2019 Information technology 62 25 6 7 0 0 0 87 7 40
2019 Data sciences 46 44 9 0 0 0 0 91 0 20
2019 Policy 94 6 0 0 0 0 0 100 0 10
2019 Project management 46 45 9 0 0 0 0 91 0 20
2019 None of the above 61 23 13 2 0 0 0 84 2 40

Question 14. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 46 21 4 3 0 0 72 7 50
2024 Intelligence analysts 41 47 6 6 0 0 0 87 6 10
2024 Compliance, inspection and enforcement 42 11 30 16 0 0 0 54 16 35
2024 Communications or public affairs 43 34 13 9 1 0 0 77 10 90
2024 Security 50 31 13 7 0 0 0 81 7 15
2024 Legal services 8 60 16 0 16 0 0 69 16 10
2024 Administration and operations 25 45 11 12 6 0 0 70 19 155
2024 Human resources 42 34 16 6 2 0 0 76 8 40
2024 Financial management 26 35 26 7 6 0 0 61 13 50
2024 Procurement 35 35 13 11 6 0 0 70 17 15
2024 Information management 42 40 10 4 4 0 0 82 8 25
2024 Information technology 49 32 13 4 2 0 0 80 7 70
2024 Data sciences 39 33 12 11 5 0 0 72 16 35
2024 Policy 40 45 10 0 4 0 0 86 4 20
2024 Project management 42 44 2 9 2 0 0 87 11 35
2024 Other services to the public 37 35 7 13 9 0 0 72 21 15
2024 None of the above 26 33 21 8 12 0 0 60 20 35
2022 Client contact centre 42 30 21 3 0 4 0 75 3 35
2022 Compliance, inspection and enforcement 45 38 9 5 3 0 0 83 8 35
2022 Communications or public affairs 54 31 6 5 3 0 0 86 8 60
2022 Security 69 11 10 0 9 0 0 81 9 10
2022 Legal services 78 0 15 7 0 0 0 78 7 10
2022 Administration and operations 45 36 11 6 2 0 0 81 8 145
2022 Human resources 37 54 6 2 0 0 0 91 2 45
2022 Financial management 46 43 7 5 0 0 0 89 5 20
2022 Information management 36 54 6 5 0 0 0 90 5 20
2022 Information technology 46 31 11 7 5 0 0 77 12 65
2022 Data sciences 31 40 29 0 0 0 0 71 0 35
2022 Policy 49 37 7 6 0 0 0 87 6 15
2022 Project management 47 41 6 3 3 0 0 88 6 30
2022 Other services to the public 54 24 17 0 5 0 0 78 5 15
2022 None of the above 48 38 6 7 2 0 0 85 9 40
2020 Client contact centre 21 47 12 12 5 2 0 70 17 40
2020 Compliance, inspection and enforcement 54 33 0 13 0 0 0 87 13 30
2020 Communications or public affairs 50 41 7 2 0 0 0 91 2 60
2020 Legal services 61 39 0 0 0 0 0 100 0 15
2020 Administration and operations 40 40 14 4 2 0 0 80 6 125
2020 Human resources 32 39 17 8 2 0 2 72 11 50
2020 Financial management 39 33 6 3 9 0 10 81 13 35
2020 Procurement 53 35 12 0 0 0 0 88 0 15
2020 Information management 58 22 15 5 0 0 0 79 5 20
2020 Information technology 46 43 7 3 1 0 0 89 4 70
2020 Data sciences 29 40 17 9 6 0 0 68 15 20
2020 Policy 28 39 11 11 5 5 0 70 17 20
2020 Project management 38 39 15 7 0 0 0 78 7 15
2020 Other services to the public 51 21 11 6 6 0 6 76 12 20
2020 None of the above 35 36 20 3 6 0 0 71 9 35
2019 Client contact centre 47 29 12 10 3 0 0 76 12 40
2019 Compliance, inspection and enforcement 46 40 0 5 10 0 0 86 14 20
2019 Communications or public affairs 42 37 15 4 2 0 0 78 6 60
2019 Legal services 58 31 6 0 6 0 0 88 6 15
2019 Administration and operations 44 36 6 11 2 1 0 81 13 90
2019 Human resources 21 51 7 7 15 0 0 71 22 30
2019 Financial management 34 51 2 8 6 0 0 84 13 35
2019 Procurement 33 59 7 0 0 0 0 93 0 15
2019 Material management 41 20 0 13 26 0 0 61 39 10
2019 Information management 30 40 13 17 0 0 0 70 17 15
2019 Information technology 49 29 5 12 5 0 0 79 17 40
2019 Data sciences 28 40 18 14 0 0 0 68 14 20
2019 Policy 83 17 0 0 0 0 0 100 0 10
2019 Project management 47 39 14 0 0 0 0 86 0 20
2019 None of the above 37 23 7 23 10 0 0 60 33 40

Question 15. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 27 47 14 9 3 0 0 73 12 50
2024 Intelligence analysts 72 22 6 0 0 0 0 94 0 10
2024 Compliance, inspection and enforcement 30 48 9 11 2 0 0 77 14 35
2024 Communications or public affairs 50 26 13 7 4 0 0 77 11 95
2024 Security 63 31 0 0 7 0 0 93 7 15
2024 Legal services 8 49 27 8 8 0 0 57 15 10
2024 Administration and operations 38 37 9 11 4 0 1 76 15 155
2024 Human resources 48 37 12 0 3 0 0 85 3 40
2024 Financial management 27 35 21 8 8 0 0 62 16 50
2024 Procurement 57 6 20 5 12 0 0 63 17 15
2024 Information management 60 35 0 0 4 0 0 96 4 25
2024 Information technology 48 34 9 8 1 0 0 81 9 70
2024 Data sciences 44 28 15 8 5 0 0 72 13 35
2024 Policy 30 43 14 13 0 0 0 73 13 20
2024 Project management 64 23 5 6 3 0 0 86 9 35
2024 Other services to the public 32 41 21 6 0 0 0 73 6 15
2024 None of the above 31 22 22 16 6 0 3 54 23 35
2022 Client contact centre 51 26 16 3 0 0 4 80 3 35
2022 Compliance, inspection and enforcement 47 35 8 3 6 0 0 82 10 35
2022 Communications or public affairs 54 24 9 10 3 0 0 78 13 60
2022 Security 65 17 10 0 8 0 0 82 8 10
2022 Legal services 85 0 7 7 0 0 0 85 7 10
2022 Administration and operations 58 29 9 4 1 0 0 87 4 145
2022 Human resources 52 28 14 3 0 0 2 82 3 45
2022 Financial management 32 57 6 5 0 0 0 89 5 20
2022 Information management 44 41 11 0 5 0 0 84 5 20
2022 Information technology 49 29 12 7 3 0 0 78 10 65
2022 Data sciences 31 54 15 0 0 0 0 85 0 35
2022 Policy 50 20 9 22 0 0 0 70 22 15
2022 Project management 48 43 6 3 0 0 0 91 3 30
2022 Other services to the public 53 25 17 0 5 0 0 78 5 15
2022 None of the above 50 24 12 10 5 0 0 73 15 40
2020 Client contact centre 31 30 31 5 2 0 0 61 7 40
2020 Compliance, inspection and enforcement 50 35 3 7 6 0 0 84 13 30
2020 Communications or public affairs 52 34 11 3 0 0 0 86 3 60
2020 Legal services 66 34 0 0 0 0 0 100 0 10
2020 Administration and operations 40 40 14 4 2 0 0 80 6 125
2020 Human resources 43 38 11 3 2 0 2 83 6 50
2020 Financial management 43 34 6 11 3 0 3 79 14 35
2020 Procurement 59 30 11 0 0 0 0 89 0 15
2020 Information management 39 42 9 10 0 0 0 81 10 20
2020 Information technology 48 39 8 4 1 0 0 86 6 70
2020 Data sciences 27 48 11 5 9 0 0 75 14 20
2020 Policy 27 29 22 16 5 0 0 56 22 20
2020 Project management 67 18 7 7 0 0 0 85 7 15
2020 Other services to the public 41 36 11 0 6 6 0 82 6 20
2020 None of the above 35 36 20 3 6 0 0 70 9 35
2019 Client contact centre 45 26 19 10 0 0 0 71 10 40
2019 Compliance, inspection and enforcement 37 49 5 0 10 0 0 86 10 20
2019 Communications or public affairs 51 33 12 1 4 0 0 83 5 60
2019 Legal services 66 22 6 0 6 0 0 88 6 15
2019 Administration and operations 49 27 12 10 4 0 0 75 13 90
2019 Human resources 27 35 13 11 15 0 0 61 25 30
2019 Financial management 38 34 11 11 6 0 0 73 16 35
2019 Procurement 69 31 0 0 0 0 0 100 0 15
2019 Material management 41 20 0 39 0 0 0 61 39 10
2019 Information management 39 24 12 16 10 0 0 63 26 20
2019 Information technology 47 22 16 10 5 0 0 70 14 40
2019 Data sciences 33 41 17 9 0 0 0 74 9 20
2019 Policy 83 6 0 11 0 0 0 89 11 10
2019 Project management 56 38 6 0 0 0 0 94 0 20
2019 None of the above 34 23 12 15 14 2 0 58 30 40

Question 16. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 50 8 6 0 0 0 87 6 50
2024 Intelligence analysts 54 46 0 0 0 0 0 100 0 10
2024 Compliance, inspection and enforcement 34 46 15 3 3 0 0 80 5 35
2024 Communications or public affairs 45 41 10 3 0 0 0 87 3 95
2024 Security 73 21 0 7 0 0 0 93 7 15
2024 Legal services 0 77 8 15 0 0 0 77 15 10
2024 Administration and operations 41 35 13 9 2 0 0 76 12 155
2024 Human resources 34 46 6 12 2 0 0 80 14 40
2024 Financial management 30 47 17 0 6 0 0 77 6 50
2024 Procurement 37 27 13 16 6 0 0 64 23 15
2024 Information management 56 40 4 0 0 0 0 96 0 25
2024 Information technology 47 34 15 2 1 0 0 81 4 70
2024 Data sciences 40 28 30 0 2 0 0 68 2 35
2024 Policy 46 37 9 8 0 0 0 83 8 20
2024 Project management 56 31 8 5 0 0 0 87 5 35
2024 Other services to the public 37 37 17 0 9 0 0 74 9 15
2024 None of the above 37 32 9 11 12 0 0 68 23 35
2022 Client contact centre 66 23 8 3 0 0 0 89 3 35
2022 Compliance, inspection and enforcement 56 28 8 8 0 0 0 84 8 35
2022 Communications or public affairs 62 15 13 6 3 0 0 77 9 60
2022 Security 54 37 10 0 0 0 0 90 0 10
2022 Legal services 85 7 7 0 0 0 0 93 0 10
2022 Administration and operations 53 33 8 3 2 1 0 86 5 145
2022 Human resources 40 47 6 7 0 0 0 87 7 45
2022 Financial management 41 43 7 10 0 0 0 84 10 20
2022 Information management 49 43 4 0 5 0 0 92 5 20
2022 Information technology 49 29 12 8 2 0 0 78 10 65
2022 Data sciences 45 44 5 3 0 0 3 92 3 35
2022 Policy 46 32 7 15 0 0 0 78 15 15
2022 Project management 41 47 12 0 0 0 0 88 0 30
2022 Other services to the public 49 35 11 5 0 0 0 84 5 15
2022 None of the above 43 44 6 3 4 0 0 87 7 40
2020 Client contact centre 47 31 19 2 0 0 0 78 2 40
2020 Compliance, inspection and enforcement 49 42 3 0 6 0 0 91 6 30
2020 Communications or public affairs 51 44 4 2 0 0 0 95 2 60
2020 Legal services 84 16 0 0 0 0 0 100 0 15
2020 Administration and operations 42 44 11 2 1 0 0 86 3 125
2020 Human resources 37 41 8 12 2 0 0 78 14 50
2020 Financial management 44 41 10 3 3 0 0 85 5 35
2020 Procurement 65 35 0 0 0 0 0 100 0 15
2020 Information management 41 31 22 6 0 0 0 72 6 20
2020 Information technology 43 44 6 4 3 0 0 87 7 70
2020 Data sciences 38 21 27 9 5 0 0 59 14 20
2020 Policy 44 51 0 6 0 0 0 94 6 20
2020 Project management 55 32 13 0 0 0 0 87 0 15
2020 Other services to the public 52 37 0 0 6 5 0 94 6 20
2020 None of the above 48 25 15 10 3 0 0 72 13 35
2019 Client contact centre 51 34 7 8 0 0 0 85 8 40
2019 Compliance, inspection and enforcement 35 43 6 10 5 0 0 78 15 20
2019 Communications or public affairs 47 35 11 7 0 0 0 83 7 60
2019 Legal services 58 31 6 0 6 0 0 88 6 15
2019 Administration and operations 51 32 11 4 2 0 0 83 6 90
2019 Human resources 32 50 11 3 3 0 0 83 6 25
2019 Financial management 45 33 13 6 3 0 0 78 9 35
2019 Procurement 62 31 7 0 0 0 0 93 0 15
2019 Information management 38 36 15 6 6 0 0 74 12 20
2019 Information technology 57 26 12 5 0 0 0 84 5 45
2019 Data sciences 33 58 9 0 0 0 0 91 0 20
2019 Policy 66 23 0 11 0 0 0 89 11 10
2019 Project management 27 53 11 3 6 0 0 80 10 20
2019 None of the above 38 26 15 8 11 2 0 65 20 40

Question 17. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 37 11 3 2 0 0 85 4 50
2024 Intelligence analysts 25 62 13 0 0 0 0 87 0 10
2024 Compliance, inspection and enforcement 42 36 15 5 0 2 0 79 5 35
2024 Communications or public affairs 51 35 6 4 4 1 0 86 8 95
2024 Security 63 30 0 0 7 0 0 93 7 15
2024 Legal services 8 49 19 23 0 0 0 57 23 10
2024 Administration and operations 39 42 14 4 1 0 0 81 5 155
2024 Human resources 43 52 5 0 0 0 0 95 0 40
2024 Financial management 41 35 18 0 6 0 0 76 6 50
2024 Procurement 30 44 14 6 6 0 0 74 12 15
2024 Information management 64 26 6 0 4 0 0 90 4 25
2024 Information technology 47 34 12 5 1 0 0 82 7 70
2024 Data sciences 31 41 16 10 2 0 0 72 12 35
2024 Policy 26 56 9 9 0 0 0 83 9 20
2024 Project management 54 38 2 3 3 0 0 92 6 35
2024 Other services to the public 41 33 18 0 9 0 0 74 9 15
2024 None of the above 38 28 18 7 9 0 0 66 16 35
2022 Client contact centre 66 20 9 3 3 0 0 85 6 35
2022 Compliance, inspection and enforcement 44 41 7 5 3 0 0 85 8 35
2022 Communications or public affairs 56 23 8 7 6 0 0 79 13 60
2022 Security 54 18 28 0 0 0 0 72 0 10
2022 Legal services 77 8 15 0 0 0 0 85 0 10
2022 Administration and operations 54 34 7 4 2 0 0 88 6 145
2022 Human resources 58 35 4 0 3 0 0 93 3 45
2022 Financial management 51 44 5 0 0 0 0 95 0 20
2022 Information management 41 45 9 0 5 0 0 86 5 20
2022 Information technology 47 40 5 6 2 0 0 87 8 65
2022 Data sciences 40 45 9 6 0 0 0 85 6 35
2022 Policy 50 42 7 0 0 0 0 93 0 15
2022 Project management 58 33 9 0 0 0 0 91 0 30
2022 Other services to the public 72 24 5 0 0 0 0 95 0 15
2022 None of the above 51 26 11 7 5 0 0 77 12 40
2020 Client contact centre 59 24 14 2 0 0 0 83 2 40
2020 Compliance, inspection and enforcement 53 36 9 0 3 0 0 88 3 30
2020 Communications or public affairs 62 22 12 4 0 0 0 85 4 60
2020 Legal services 84 16 0 0 0 0 0 100 0 15
2020 Administration and operations 51 38 8 3 0 0 0 89 3 125
2020 Human resources 44 43 9 2 2 0 0 87 4 50
2020 Financial management 52 30 6 9 3 0 0 82 12 35
2020 Procurement 63 37 0 0 0 0 0 100 0 15
2020 Information management 33 51 10 5 0 0 0 84 5 20
2020 Information technology 51 39 9 1 0 0 0 90 1 70
2020 Data sciences 36 49 10 0 5 0 0 85 5 20
2020 Policy 36 53 5 0 6 0 0 89 6 20
2020 Project management 67 20 13 0 0 0 0 87 0 15
2020 Other services to the public 49 39 6 0 6 0 0 88 6 20
2020 None of the above 39 38 20 3 0 0 0 76 3 35
2019 Client contact centre 63 22 7 5 3 0 0 85 8 40
2019 Compliance, inspection and enforcement 53 38 10 0 0 0 0 90 0 20
2019 Communications or public affairs 50 33 11 5 0 0 0 83 5 65
2019 Legal services 63 31 0 0 6 0 0 94 6 15
2019 Administration and operations 54 31 11 4 1 0 0 85 5 90
2019 Human resources 32 36 21 7 4 0 0 68 11 30
2019 Financial management 56 32 9 0 3 0 0 88 3 35
2019 Procurement 69 24 7 0 0 0 0 93 0 15
2019 Material management 32 55 0 0 13 0 0 87 13 10
2019 Information management 38 35 27 0 0 0 0 73 0 15
2019 Information technology 50 39 5 5 2 0 0 89 7 45
2019 Data sciences 33 58 9 0 0 0 0 91 0 20
2019 Policy 72 28 0 0 0 0 0 100 0 10
2019 Project management 51 21 25 3 0 0 0 72 3 20
2019 None of the above 48 21 16 11 4 0 0 69 15 40

Question 18. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 78 15 6 0 1 0 0 93 1 50
2024 Intelligence analysts 78 6 7 0 9 0 0 84 9 10
2024 Compliance, inspection and enforcement 39 30 24 3 5 0 0 69 8 35
2024 Communications or public affairs 41 37 12 5 5 0 0 78 10 95
2024 Security 62 32 5 0 0 0 0 95 0 15
2024 Legal services 37 47 8 0 8 0 0 84 8 10
2024 Administration and operations 51 33 6 8 2 1 0 84 10 155
2024 Human resources 38 29 23 6 4 0 0 67 10 40
2024 Financial management 55 31 3 7 1 2 0 88 9 50
2024 Procurement 59 32 0 0 9 0 0 91 9 15
2024 Information management 84 13 0 3 0 0 0 97 3 25
2024 Information technology 46 41 8 5 1 0 0 87 6 70
2024 Data sciences 62 27 11 0 0 0 0 89 0 35
2024 Policy 50 38 4 8 0 0 0 88 8 20
2024 Project management 42 37 9 10 2 0 0 79 12 35
2024 Other services to the public 44 37 9 4 0 0 6 86 5 15
2024 None of the above 67 20 6 2 2 0 3 90 5 35
2022 Client contact centre 68 18 9 2 3 0 0 85 5 35
2022 Compliance, inspection and enforcement 54 25 11 10 0 0 0 79 10 35
2022 Communications or public affairs 49 30 11 6 4 0 0 79 10 60
2022 Security 50 28 16 0 7 0 0 78 7 10
2022 Legal services 48 29 23 0 0 0 0 77 0 10
2022 Administration and operations 59 28 7 5 1 0 0 87 6 145
2022 Human resources 35 28 20 8 8 0 0 64 17 45
2022 Financial management 65 28 0 4 4 0 0 93 7 20
2022 Information management 86 10 0 4 0 0 0 96 4 20
2022 Information technology 51 27 11 6 6 0 0 77 12 65
2022 Data sciences 55 26 15 0 3 0 0 82 3 35
2022 Policy 58 30 0 6 6 0 0 88 12 15
2022 Project management 31 56 7 3 3 0 0 88 6 30
2022 Other services to the public 55 45 0 0 0 0 0 100 0 15
2022 None of the above 42 37 12 0 2 4 3 85 2 40
2020 Client contact centre 57 31 7 5 0 0 0 88 5 40
2020 Compliance, inspection and enforcement 26 45 20 0 10 0 0 70 10 30
2020 Communications or public affairs 39 39 12 7 3 0 0 78 10 60
2020 Legal services 69 24 8 0 0 0 0 92 0 15
2020 Administration and operations 42 29 19 6 3 1 0 72 9 120
2020 Human resources 41 10 20 12 16 0 0 51 29 50
2020 Financial management 33 34 8 19 3 0 3 69 23 35
2020 Procurement 45 37 6 13 0 0 0 81 13 15
2020 Information management 47 18 19 10 5 0 0 65 16 20
2020 Information technology 38 33 21 5 3 0 0 70 8 70
2020 Data sciences 41 41 18 0 0 0 0 82 0 20
2020 Policy 44 27 11 6 12 0 0 71 18 20
2020 Project management 41 47 5 7 0 0 0 88 7 15
2020 Other services to the public 41 21 11 17 0 4 6 69 19 20
2020 None of the above 37 47 8 8 0 0 0 84 8 35
2019 Client contact centre 56 27 10 5 2 0 0 83 7 40
2019 Compliance, inspection and enforcement 44 15 27 14 0 0 0 59 14 20
2019 Communications or public affairs 43 36 10 10 1 0 0 79 11 60
2019 Legal services 53 35 6 6 0 0 0 88 6 15
2019 Administration and operations 49 26 18 5 2 0 0 75 7 90
2019 Human resources 23 38 13 16 11 0 0 61 26 30
2019 Financial management 48 41 6 0 2 3 0 91 2 35
2019 Procurement 48 38 14 0 0 0 0 86 0 15
2019 Material management 18 27 42 0 13 0 0 45 13 10
2019 Information management 49 33 12 6 0 0 0 82 6 20
2019 Information technology 28 44 26 2 0 0 0 71 2 45
2019 Data sciences 56 23 16 5 0 0 0 78 5 20
2019 Policy 61 22 6 0 11 0 0 83 11 10
2019 Project management 43 31 19 7 0 0 0 74 7 20
2019 None of the above 54 18 15 1 8 0 5 75 9 40

Question 19a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 4 22 21 20 19 2 12 45 31 50
2024 Intelligence analysts 18 13 7 30 24 0 9 58 34 10
2024 Compliance, inspection and enforcement 6 19 41 10 19 3 3 30 26 35
2024 Communications or public affairs 4 23 47 13 7 1 5 21 29 95
2024 Security 0 33 26 20 11 0 10 35 36 15
2024 Legal services 0 50 24 27 0 0 0 27 50 10
2024 Administration and operations 9 24 33 21 10 1 3 32 34 155
2024 Human resources 17 24 22 16 21 0 0 37 41 40
2024 Financial management 7 14 33 24 20 2 0 44 21 50
2024 Procurement 6 21 40 28 5 0 0 33 27 15
2024 Information management 4 11 23 35 21 0 5 60 16 25
2024 Information technology 4 25 41 16 10 2 3 27 30 70
2024 Data sciences 3 25 35 23 9 0 6 34 29 35
2024 Policy 0 23 60 11 5 0 0 16 23 20
2024 Project management 5 32 45 18 0 0 0 18 37 35
2024 Other services to the public 4 34 26 18 11 7 0 31 41 15
2024 None of the above 11 12 30 34 0 3 10 39 27 35
2022 Client contact centre 6 19 24 18 26 0 8 47 27 35
2022 Compliance, inspection and enforcement 11 11 34 21 23 0 0 45 22 35
2022 Communications or public affairs 6 18 40 26 11 0 0 36 23 60
2022 Security 8 18 28 10 28 0 8 42 27 10
2022 Legal services 0 15 23 40 22 0 0 62 15 10
2022 Administration and operations 2 20 37 21 14 1 6 37 23 145
2022 Human resources 12 33 35 5 13 0 2 19 46 45
2022 Financial management 0 8 48 25 16 0 3 42 9 20
2022 Information management 7 19 19 35 20 0 0 55 26 20
2022 Information technology 6 25 36 18 11 0 4 31 33 65
2022 Data sciences 3 16 44 23 12 0 3 36 19 35
2022 Policy 0 14 64 13 9 0 0 22 14 15
2022 Project management 10 18 42 15 12 3 0 28 29 30
2022 Other services to the public 11 6 46 20 16 0 0 36 18 15
2022 None of the above 2 12 46 19 16 0 4 37 14 40
2020 Client contact centre 5 15 31 26 18 0 5 46 21 40
2020 Compliance, inspection and enforcement 6 23 21 30 15 0 4 47 30 30
2020 Communications or public affairs 6 18 44 19 11 0 1 31 25 60
2020 Legal services 0 14 31 39 16 0 0 55 14 15
2020 Administration and operations 10 24 39 18 8 2 0 27 34 125
2020 Human resources 8 43 28 15 4 2 0 20 52 50
2020 Financial management 8 33 25 17 10 4 4 29 44 35
2020 Procurement 6 33 13 34 13 0 0 47 40 15
2020 Information management 5 18 32 35 5 5 0 42 24 20
2020 Information technology 10 27 29 28 4 0 1 33 38 70
2020 Data sciences 0 18 51 20 10 0 0 31 18 20
2020 Policy 6 18 61 5 11 0 0 16 23 20
2020 Project management 10 20 43 20 7 0 0 27 30 15
2020 Other services to the public 17 0 47 14 16 0 6 32 18 20
2020 None of the above 3 22 27 33 12 0 3 47 26 35
2019 Client contact centre 13 18 30 23 15 0 0 39 31 40
2019 Compliance, inspection and enforcement 0 10 44 26 14 6 0 43 11 20
2019 Communications or public affairs 0 14 36 34 14 0 1 49 15 65
2019 Legal services 0 12 35 31 22 0 0 53 12 15
2019 Administration and operations 6 15 39 28 10 0 1 39 22 90
2019 Human resources 8 52 14 13 13 0 0 26 60 30
2019 Financial management 9 20 25 22 18 0 6 42 31 35
2019 Procurement 0 29 24 14 33 0 0 48 29 15
2019 Information management 0 31 40 12 17 0 0 29 31 20
2019 Information technology 18 21 31 22 8 0 0 30 39 45
2019 Data sciences 0 15 35 33 14 0 5 49 15 20
2019 Policy 0 22 22 39 17 0 0 56 22 10
2019 Project management 18 5 44 26 0 0 6 28 25 20
2019 None of the above 17 10 29 30 8 4 2 41 28 40

Question 19b. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 11 16 26 18 15 2 13 38 32 50
2024 Intelligence analysts 6 23 51 11 0 0 9 12 32 10
2024 Compliance, inspection and enforcement 11 35 21 21 12 0 0 33 46 35
2024 Communications or public affairs 14 26 34 18 4 0 4 23 41 95
2024 Security 14 8 44 0 13 13 8 17 28 15
2024 Legal services 8 42 34 16 0 0 0 16 50 10
2024 Administration and operations 15 20 29 20 10 1 4 32 37 155
2024 Human resources 20 39 17 22 3 0 0 24 59 35
2024 Financial management 4 29 31 17 10 7 2 29 36 50
2024 Procurement 6 21 34 39 0 0 0 39 27 15
2024 Information management 10 6 16 22 35 0 11 64 18 25
2024 Information technology 11 24 40 14 9 1 1 23 36 70
2024 Data sciences 11 9 21 30 18 2 9 53 23 35
2024 Policy 9 21 40 19 11 0 0 30 30 20
2024 Project management 8 26 36 24 6 0 0 31 34 35
2024 Other services to the public 15 18 34 12 9 13 0 23 38 15
2024 None of the above 2 19 29 23 13 7 7 42 25 35
2022 Client contact centre 11 16 31 12 22 4 4 38 29 35
2022 Compliance, inspection and enforcement 2 13 31 35 18 0 0 53 16 35
2022 Communications or public affairs 17 24 30 18 9 2 0 27 42 60
2022 Security 0 10 36 10 36 0 8 50 10 10
2022 Legal services 15 0 31 25 29 0 0 54 15 10
2022 Administration and operations 5 29 32 17 13 3 2 31 35 145
2022 Human resources 18 30 25 25 0 0 2 25 50 45
2022 Financial management 5 13 41 31 4 0 7 38 19 20
2022 Information management 11 26 16 10 30 0 6 43 40 20
2022 Information technology 25 19 26 16 8 0 6 25 47 65
2022 Data sciences 7 13 33 19 25 0 3 45 21 35
2022 Policy 26 14 31 20 9 0 0 29 40 15
2022 Project management 9 38 32 9 9 3 0 19 48 30
2022 Other services to the public 11 24 27 24 13 0 0 37 36 15
2022 None of the above 7 19 22 20 16 5 10 42 32 40
2020 Client contact centre 10 4 22 38 16 2 7 61 15 40
2020 Compliance, inspection and enforcement 10 4 53 11 17 0 4 30 14 30
2020 Communications or public affairs 9 23 41 17 10 0 0 27 31 60
2020 Legal services 0 16 29 31 24 0 0 55 16 15
2020 Administration and operations 7 14 34 25 17 2 0 43 22 125
2020 Human resources 7 28 23 24 4 11 2 33 41 50
2020 Financial management 11 12 27 11 19 17 4 38 28 35
2020 Procurement 0 6 31 47 6 9 0 59 7 15
2020 Information management 5 14 51 11 9 10 0 22 22 20
2020 Information technology 7 19 36 27 9 1 0 37 27 70
2020 Data sciences 8 5 46 15 26 0 0 41 13 20
2020 Policy 11 11 18 33 22 5 0 58 23 20
2020 Project management 4 19 25 37 14 0 0 51 24 15
2020 Other services to the public 12 12 28 10 26 12 0 41 27 20
2020 None of the above 12 15 26 26 18 3 0 45 28 35
2019 Client contact centre 12 9 39 17 18 0 5 36 23 40
2019 Compliance, inspection and enforcement 0 5 28 61 0 0 6 65 5 20
2019 Communications or public affairs 12 26 30 26 5 0 1 32 38 65
2019 Legal services 0 7 46 30 18 0 0 47 7 15
2019 Administration and operations 6 23 31 18 13 3 5 35 31 90
2019 Human resources 20 16 34 16 6 7 0 24 40 30
2019 Financial management 10 23 25 14 25 0 3 40 34 35
2019 Procurement 0 0 38 29 33 0 0 62 0 15
2019 Information management 0 22 38 18 16 0 6 36 24 20
2019 Information technology 19 18 34 25 4 0 0 29 37 45
2019 Data sciences 5 7 33 37 9 5 5 51 13 20
2019 Policy 11 22 28 28 11 0 0 39 33 10
2019 Project management 6 17 57 4 10 0 6 15 24 20
2019 None of the above 6 13 18 29 22 10 2 57 22 40

Question 19c. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 7 16 31 36 0 10 74 8 50
2024 Intelligence analysts 9 0 13 12 56 0 9 76 10 10
2024 Compliance, inspection and enforcement 6 2 32 26 34 0 0 59 8 35
2024 Communications or public affairs 7 11 43 22 15 0 3 38 18 95
2024 Security 0 15 18 13 31 10 13 58 19 15
2024 Legal services 0 23 32 37 8 0 0 45 23 10
2024 Administration and operations 5 11 25 34 23 0 3 58 16 155
2024 Human resources 11 13 39 18 19 0 0 37 24 35
2024 Financial management 4 3 23 30 34 5 0 68 8 50
2024 Procurement 0 26 34 23 17 0 0 40 26 15
2024 Information management 0 3 4 43 45 0 5 92 3 25
2024 Information technology 2 19 37 24 16 0 1 40 22 70
2024 Data sciences 0 5 11 50 35 0 0 84 5 35
2024 Policy 4 17 25 39 15 0 0 53 21 20
2024 Project management 2 5 43 38 12 0 0 50 8 35
2024 Other services to the public 4 4 36 43 5 7 0 52 9 15
2024 None of the above 4 17 10 20 26 7 16 60 27 30
2022 Client contact centre 3 9 17 16 44 6 4 67 13 35
2022 Compliance, inspection and enforcement 0 20 5 30 42 0 3 74 20 35
2022 Communications or public affairs 7 7 39 32 15 0 0 47 14 60
2022 Security 8 0 21 24 39 0 8 69 9 10
2022 Legal services 0 0 47 15 38 0 0 53 0 10
2022 Administration and operations 1 7 25 33 29 1 4 65 9 145
2022 Human resources 10 19 39 17 11 0 3 29 30 45
2022 Financial management 4 0 45 26 22 0 3 50 4 20
2022 Information management 0 9 22 17 52 0 0 69 9 20
2022 Information technology 9 19 18 29 20 0 5 52 29 65
2022 Data sciences 0 8 26 38 25 0 3 65 8 35
2022 Policy 0 12 12 52 15 0 8 73 14 15
2022 Project management 0 12 47 23 15 3 0 39 13 30
2022 Other services to the public 11 7 36 10 36 0 0 45 18 15
2022 None of the above 0 12 14 42 25 0 7 72 12 40
2020 Client contact centre 0 7 10 44 31 3 5 82 8 40
2020 Compliance, inspection and enforcement 6 6 17 37 29 0 4 69 13 30
2020 Communications or public affairs 5 12 34 31 18 0 0 49 17 60
2020 Legal services 0 0 8 61 31 0 0 92 0 15
2020 Administration and operations 7 8 26 40 17 2 0 58 15 120
2020 Human resources 8 25 28 28 9 2 0 38 34 50
2020 Financial management 13 11 17 25 16 10 7 50 29 35
2020 Procurement 0 37 37 12 14 0 0 26 37 15
2020 Information management 0 16 23 42 19 0 0 61 16 20
2020 Information technology 3 20 20 39 18 0 0 58 23 70
2020 Data sciences 0 18 36 26 20 0 0 46 18 20
2020 Policy 11 23 17 11 38 0 0 49 34 20
2020 Project management 4 0 45 29 21 0 0 51 4 15
2020 Other services to the public 6 17 21 30 22 0 5 54 24 20
2020 None of the above 12 12 29 22 25 0 0 47 24 35
2019 Client contact centre 7 12 26 27 27 0 0 54 19 40
2019 Compliance, inspection and enforcement 0 10 19 58 14 0 0 71 10 20
2019 Communications or public affairs 3 13 31 35 17 0 1 52 17 65
2019 Legal services 0 6 30 53 12 0 0 65 6 15
2019 Administration and operations 2 9 27 32 26 1 2 61 12 90
2019 Human resources 7 17 32 33 10 0 0 43 25 30
2019 Financial management 3 10 20 19 44 0 3 65 14 35
2019 Procurement 0 36 31 7 26 0 0 33 36 15
2019 Information management 0 5 40 39 16 0 0 54 5 20
2019 Information technology 7 12 41 28 12 0 0 40 19 40
2019 Data sciences 0 5 26 46 18 0 5 68 5 20
2019 Policy 0 0 50 28 22 0 0 50 0 10
2019 Project management 0 12 55 21 13 0 0 34 12 20
2019 None of the above 13 5 24 30 20 6 2 54 20 40

Question 19d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 11 18 19 38 4 10 66 13 50
2024 Intelligence analysts 9 0 13 17 45 0 15 74 11 10
2024 Compliance, inspection and enforcement 6 27 12 19 30 3 3 52 35 35
2024 Communications or public affairs 10 8 31 26 14 1 10 45 21 95
2024 Security 0 5 20 21 26 0 28 65 7 15
2024 Legal services 0 24 18 42 16 0 0 58 24 10
2024 Administration and operations 7 11 22 31 21 2 7 57 19 155
2024 Human resources 10 22 29 13 24 2 0 37 33 35
2024 Financial management 2 15 27 15 32 3 7 52 18 50
2024 Procurement 0 17 43 26 13 0 0 39 17 15
2024 Information management 7 0 21 23 38 0 11 68 8 25
2024 Information technology 8 22 29 16 19 4 3 37 32 70
2024 Data sciences 0 16 26 21 32 2 3 56 17 35
2024 Policy 4 4 29 15 43 0 6 61 8 20
2024 Project management 5 14 34 26 21 0 0 47 19 35
2024 Other services to the public 15 4 23 22 23 7 6 51 23 15
2024 None of the above 2 9 19 25 19 10 16 59 15 35
2022 Client contact centre 7 5 26 15 37 0 10 58 14 35
2022 Compliance, inspection and enforcement 3 16 18 17 38 3 5 60 20 35
2022 Communications or public affairs 16 20 26 22 12 2 2 36 38 60
2022 Security 8 17 22 8 38 0 8 50 27 10
2022 Legal services 0 16 39 7 38 0 0 45 16 10
2022 Administration and operations 4 12 21 28 28 2 7 61 17 145
2022 Human resources 11 24 27 21 13 0 3 36 36 45
2022 Financial management 4 6 33 31 23 0 3 55 10 20
2022 Information management 5 14 17 29 30 0 6 62 20 20
2022 Information technology 16 19 20 23 15 0 6 41 38 65
2022 Data sciences 3 19 22 29 22 3 3 54 23 35
2022 Policy 6 8 31 40 6 0 8 50 15 15
2022 Project management 12 9 38 23 15 3 0 39 22 30
2022 Other services to the public 0 22 29 19 24 6 0 46 23 15
2022 None of the above 9 7 15 32 28 0 9 66 18 40
2020 Client contact centre 2 7 27 19 28 5 12 56 12 40
2020 Compliance, inspection and enforcement 17 9 14 25 32 0 4 59 26 30
2020 Communications or public affairs 7 17 31 17 28 0 0 45 23 60
2020 Legal services 0 0 29 47 16 8 0 68 0 15
2020 Administration and operations 9 12 27 30 20 3 0 51 21 120
2020 Human resources 12 26 19 21 15 5 2 39 41 50
2020 Financial management 5 20 24 12 21 11 7 40 30 35
2020 Procurement 0 31 6 34 28 0 0 62 31 15
2020 Information management 11 27 14 40 9 0 0 49 37 20
2020 Information technology 3 25 28 26 17 1 0 44 28 70
2020 Data sciences 10 8 20 20 36 0 5 59 19 20
2020 Policy 0 9 31 22 33 5 0 58 9 20
2020 Project management 4 18 27 22 21 0 7 47 24 15
2020 Other services to the public 11 5 29 22 21 6 5 49 19 20
2020 None of the above 16 9 25 19 27 3 0 48 26 35
2019 Client contact centre 7 5 24 27 34 0 3 63 13 40
2019 Compliance, inspection and enforcement 0 10 31 33 20 6 0 57 10 20
2019 Communications or public affairs 8 11 31 16 29 4 1 48 19 65
2019 Legal services 0 0 24 37 28 6 6 73 0 15
2019 Administration and operations 2 8 24 33 27 2 2 63 11 90
2019 Human resources 8 28 36 12 16 0 0 28 36 30
2019 Financial management 3 27 14 19 26 6 3 51 33 35
2019 Procurement 0 0 52 14 33 0 0 48 0 15
2019 Information management 12 13 27 28 21 0 0 49 24 20
2019 Information technology 7 12 40 26 16 0 0 42 18 45
2019 Data sciences 5 15 16 32 24 5 5 61 21 20
2019 Policy 11 6 29 11 44 0 0 54 17 10
2019 Project management 17 16 20 35 5 6 0 43 35 20
2019 None of the above 13 13 12 22 26 6 7 55 31 40

Question 19e. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 2 7 12 33 23 9 14 72 12 50
2024 Intelligence analysts 0 0 45 12 16 0 27 38 0 10
2024 Compliance, inspection and enforcement 0 7 21 12 48 3 9 68 8 35
2024 Communications or public affairs 6 18 22 21 24 3 5 50 26 95
2024 Security 0 20 24 21 12 23 0 43 26 15
2024 Legal services 0 0 31 53 8 8 0 66 0 10
2024 Administration and operations 6 10 29 22 26 4 4 52 16 155
2024 Human resources 17 15 16 31 22 0 0 53 31 35
2024 Financial management 0 7 20 26 24 12 10 65 9 50
2024 Procurement 6 41 19 22 12 0 0 34 47 15
2024 Information management 0 0 21 30 44 0 5 78 0 25
2024 Information technology 9 14 31 22 19 4 3 43 24 70
2024 Data sciences 0 11 21 31 31 3 3 66 11 35
2024 Policy 0 9 30 16 46 0 0 62 9 20
2024 Project management 0 21 22 23 31 0 3 56 21 35
2024 Other services to the public 20 9 11 25 23 7 6 55 33 15
2024 None of the above 7 15 8 30 18 10 13 62 28 35
2022 Client contact centre 18 27 20 11 15 7 3 29 49 35
2022 Compliance, inspection and enforcement 8 13 19 14 39 7 0 57 22 35
2022 Communications or public affairs 18 16 23 19 21 0 3 42 35 60
2022 Security 18 9 28 14 23 0 8 40 29 10
2022 Legal services 0 8 47 8 37 0 0 45 8 10
2022 Administration and operations 8 12 25 21 23 4 7 50 22 145
2022 Human resources 11 31 31 9 9 3 6 20 46 45
2022 Financial management 20 7 40 18 8 5 3 28 28 20
2022 Information management 5 15 37 13 24 0 6 39 21 20
2022 Information technology 16 18 19 26 16 2 4 44 36 65
2022 Data sciences 2 11 23 30 28 6 0 62 14 35
2022 Policy 6 16 6 33 32 0 6 70 24 15
2022 Project management 9 22 13 25 21 7 4 51 35 30
2022 Other services to the public 13 17 28 11 14 7 10 30 36 15
2022 None of the above 7 5 22 22 26 3 15 59 14 40
2020 Client contact centre 5 14 15 27 17 15 7 56 25 40
2020 Compliance, inspection and enforcement 10 12 11 22 41 0 4 66 23 30
2020 Communications or public affairs 2 5 33 46 13 0 0 60 8 60
2020 Legal services 0 0 16 21 63 0 0 84 0 15
2020 Administration and operations 8 18 27 19 24 3 1 44 27 125
2020 Human resources 7 20 30 24 8 11 0 36 30 50
2020 Financial management 3 16 26 23 13 10 9 44 24 35
2020 Procurement 0 7 35 42 7 9 0 54 8 15
2020 Information management 11 16 21 30 22 0 0 52 27 20
2020 Information technology 0 11 23 38 23 3 1 65 12 70
2020 Data sciences 0 15 28 26 31 0 0 56 15 20
2020 Policy 0 0 18 27 43 11 0 79 0 20
2020 Project management 5 4 20 34 29 0 7 68 10 15
2020 Other services to the public 6 6 20 30 32 6 0 66 12 20
2020 None of the above 17 17 5 20 31 6 3 56 38 35
2019 Client contact centre 15 22 12 17 27 2 5 47 40 40
2019 Compliance, inspection and enforcement 0 8 33 33 14 6 6 54 9 20
2019 Communications or public affairs 9 24 28 13 18 2 6 34 36 65
2019 Legal services 6 0 24 37 28 6 0 69 6 15
2019 Administration and operations 10 27 20 17 18 4 5 39 39 90
2019 Human resources 22 43 8 12 8 3 4 22 70 30
2019 Financial management 19 25 13 12 22 5 3 37 49 35
2019 Procurement 8 8 32 26 26 0 0 53 16 10
2019 Information management 7 30 23 18 22 0 0 41 36 20
2019 Information technology 5 21 30 24 17 0 4 43 26 45
2019 Data sciences 0 24 31 23 18 5 0 43 25 20
2019 Policy 0 11 35 22 33 0 0 54 11 10
2019 Project management 18 25 39 9 4 0 5 14 45 20
2019 None of the above 15 13 8 26 20 13 4 56 34 40

Question 19f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 4 12 25 21 19 6 12 50 20 50
2024 Intelligence analysts 9 0 46 6 24 6 9 35 11 10
2024 Compliance, inspection and enforcement 3 24 40 8 22 3 0 31 28 35
2024 Communications or public affairs 13 13 33 20 13 3 5 36 28 90
2024 Security 14 10 13 10 39 0 13 57 28 15
2024 Legal services 8 26 58 8 0 0 0 8 34 10
2024 Administration and operations 6 21 28 21 20 1 3 43 28 155
2024 Human resources 17 10 45 11 16 0 2 27 27 35
2024 Financial management 4 13 31 24 24 5 0 50 18 50
2024 Procurement 18 5 23 41 13 0 0 54 23 15
2024 Information management 0 3 43 14 35 0 5 52 3 25
2024 Information technology 8 18 42 17 10 2 3 28 27 70
2024 Data sciences 5 18 26 22 18 9 3 45 26 35
2024 Policy 4 16 19 35 26 0 0 60 20 20
2024 Project management 5 13 44 16 23 0 0 39 17 35
2024 Other services to the public 10 17 43 11 12 7 0 24 30 15
2024 None of the above 5 21 20 22 13 7 13 43 32 35
2022 Client contact centre 8 12 35 16 12 0 16 34 24 35
2022 Compliance, inspection and enforcement 0 14 29 31 23 0 3 56 14 35
2022 Communications or public affairs 16 15 30 24 9 4 2 35 32 60
2022 Security 0 18 11 35 28 0 8 69 19 10
2022 Legal services 7 8 31 32 22 0 0 54 15 10
2022 Administration and operations 2 17 33 21 20 2 5 44 20 145
2022 Human resources 14 11 39 21 12 0 3 35 25 45
2022 Financial management 0 19 37 14 22 5 3 40 20 20
2022 Information management 0 24 34 29 13 0 0 42 24 20
2022 Information technology 15 15 38 18 11 0 4 29 31 65
2022 Data sciences 0 18 22 23 32 0 6 58 19 35
2022 Policy 0 22 48 16 15 0 0 30 22 15
2022 Project management 3 26 34 22 12 3 0 35 30 30
2022 Other services to the public 12 18 46 11 14 0 0 25 29 15
2022 None of the above 2 8 34 18 23 2 13 48 12 40
2020 Client contact centre 2 2 34 28 21 10 2 56 5 40
2020 Compliance, inspection and enforcement 9 4 20 37 21 4 4 64 14 30
2020 Communications or public affairs 4 17 44 24 12 0 0 35 21 60
2020 Legal services 0 16 6 63 16 0 0 79 16 15
2020 Administration and operations 5 12 26 32 23 2 1 56 17 125
2020 Human resources 2 14 32 23 18 11 0 46 18 50
2020 Financial management 8 12 32 18 14 7 9 38 24 35
2020 Procurement 0 12 19 54 6 9 0 66 13 15
2020 Information management 14 5 32 24 24 0 0 49 19 20
2020 Information technology 9 15 42 25 9 0 0 34 25 70
2020 Data sciences 10 13 30 10 31 0 5 43 25 20
2020 Policy 3 11 14 22 38 11 0 67 17 20
2020 Project management 10 7 12 49 22 0 0 71 17 15
2020 Other services to the public 11 6 45 11 21 6 0 34 18 20
2020 None of the above 14 6 24 32 21 3 0 54 21 35
2019 Client contact centre 10 7 35 25 20 4 0 46 18 40
2019 Compliance, inspection and enforcement 0 10 32 33 20 6 0 56 10 20
2019 Communications or public affairs 10 20 25 23 17 1 4 42 32 65
2019 Legal services 0 7 22 41 24 0 6 69 7 15
2019 Administration and operations 6 14 34 29 14 2 1 45 21 90
2019 Human resources 29 11 32 16 8 3 0 25 41 30
2019 Financial management 7 19 25 12 28 6 3 44 29 35
2019 Procurement 0 7 48 7 38 0 0 45 7 15
2019 Information management 0 12 43 17 21 7 0 41 12 20
2019 Information technology 9 20 38 27 2 2 2 30 30 45
2019 Data sciences 7 5 46 28 9 5 0 39 12 20
2019 Policy 0 6 44 17 33 0 0 50 6 10
2019 Project management 13 17 36 24 4 0 6 30 33 20
2019 None of the above 8 11 26 32 12 10 2 50 21 40

Question 19g. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 11 24 30 24 0 10 60 13 50
2024 Intelligence analysts 9 0 27 45 19 0 0 64 9 10
2024 Compliance, inspection and enforcement 0 8 26 25 38 0 3 65 8 35
2024 Communications or public affairs 4 9 40 31 13 0 3 45 13 95
2024 Security 0 0 28 34 25 0 13 68 0 15
2024 Legal services 0 0 66 18 16 0 0 34 0 10
2024 Administration and operations 5 9 40 22 20 1 2 44 15 155
2024 Human resources 0 13 30 31 20 0 6 54 14 35
2024 Financial management 4 13 18 24 28 5 8 60 19 50
2024 Procurement 10 17 15 36 22 0 0 58 27 15
2024 Information management 4 20 29 12 29 0 5 44 26 25
2024 Information technology 4 10 36 27 20 2 3 49 14 70
2024 Data sciences 5 17 30 23 20 0 5 45 24 35
2024 Policy 0 9 35 29 27 0 0 56 9 20
2024 Project management 4 7 37 28 25 0 0 53 10 35
2024 Other services to the public 15 15 20 16 30 0 5 48 31 15
2024 None of the above 2 12 27 29 16 7 7 52 17 30
2022 Client contact centre 3 3 19 28 41 0 6 73 6 35
2022 Compliance, inspection and enforcement 6 3 20 28 43 0 0 71 10 35
2022 Communications or public affairs 3 6 19 30 40 0 2 71 9 60
2022 Security 0 0 28 17 47 0 8 69 0 10
2022 Legal services 0 8 36 57 0 0 0 57 8 10
2022 Administration and operations 0 5 23 32 34 1 5 70 6 145
2022 Human resources 2 9 20 36 30 0 3 68 11 45
2022 Financial management 0 0 53 25 19 0 3 45 0 20
2022 Information management 0 6 30 26 39 0 0 65 6 20
2022 Information technology 3 8 27 39 18 1 4 60 12 65
2022 Data sciences 0 5 34 28 31 0 3 60 5 35
2022 Policy 0 0 24 51 17 0 8 73 0 15
2022 Project management 0 6 22 47 22 3 0 71 6 30
2022 Other services to the public 0 6 26 44 24 0 0 68 6 15
2022 None of the above 2 3 26 31 28 0 10 66 6 40
2020 Client contact centre 5 11 31 19 29 0 5 51 17 40
2020 Compliance, inspection and enforcement 10 6 25 44 11 0 4 57 17 30
2020 Communications or public affairs 1 14 39 25 20 0 0 45 16 60
2020 Legal services 0 0 16 55 29 0 0 84 0 15
2020 Administration and operations 2 15 34 29 19 0 1 48 17 125
2020 Human resources 4 11 37 27 17 0 4 46 15 50
2020 Financial management 0 11 16 34 26 7 7 69 13 35
2020 Procurement 0 6 28 44 22 0 0 66 6 15
2020 Information management 5 14 31 28 21 0 0 49 20 20
2020 Information technology 1 11 27 43 17 0 0 60 13 70
2020 Data sciences 5 8 40 20 26 0 0 46 13 20
2020 Policy 0 9 59 11 22 0 0 33 9 20
2020 Project management 4 6 19 49 22 0 0 71 10 15
2020 Other services to the public 6 14 42 11 21 0 6 34 21 20
2020 None of the above 6 10 39 25 15 3 2 42 17 35
2019 Client contact centre 3 3 46 21 25 3 0 47 5 40
2019 Compliance, inspection and enforcement 0 3 29 34 28 6 0 66 3 20
2019 Communications or public affairs 3 9 20 31 33 0 4 67 12 65
2019 Legal services 0 12 19 34 30 0 6 67 13 15
2019 Administration and operations 2 2 25 40 26 1 3 69 5 90
2019 Human resources 11 4 40 28 18 0 0 46 15 30
2019 Financial management 2 5 21 37 26 2 7 69 8 35
2019 Procurement 7 0 24 14 48 7 0 67 8 15
2019 Information management 0 12 29 32 27 0 0 59 12 20
2019 Information technology 5 8 28 46 13 0 0 59 13 45
2019 Data sciences 0 14 21 33 28 0 5 64 14 20
2019 Policy 0 22 6 17 54 0 0 71 22 10
2019 Project management 0 14 21 42 17 0 6 63 15 20
2019 None of the above 3 8 32 28 17 10 2 51 12 40
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My Work Unit

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 32 32 15 5 3 6 7 74 9 50
2024 Intelligence analysts 36 39 6 0 0 12 6 92 0 10
2024 Compliance, inspection and enforcement 32 37 14 5 3 3 7 76 8 35
2024 Communications or public affairs 39 28 14 3 4 6 5 76 8 95
2024 Security 71 0 19 0 0 10 0 78 0 15
2024 Legal services 16 32 29 8 8 0 8 52 17 10
2024 Administration and operations 19 40 16 4 7 4 10 68 13 155
2024 Human resources 29 36 10 8 4 4 10 75 13 40
2024 Financial management 25 29 21 7 9 9 0 59 17 50
2024 Procurement 13 40 18 0 17 10 0 60 19 15
2024 Information management 51 17 4 0 4 9 15 89 6 25
2024 Information technology 34 35 12 2 5 10 2 79 8 70
2024 Data sciences 34 27 15 0 2 14 8 77 3 35
2024 Policy 38 28 18 11 0 0 5 70 11 20
2024 Project management 37 35 14 6 3 0 5 76 9 35
2024 Other services to the public 38 17 22 5 0 13 6 67 6 15
2024 None of the above 41 8 11 12 12 4 13 59 28 35
2022 Client contact centre 43 22 14 8 0 4 9 74 9 35
2022 Compliance, inspection and enforcement 29 28 8 8 6 18 3 72 17 35
2022 Communications or public affairs 46 29 8 0 8 0 10 82 8 60
2022 Security 63 18 10 8 0 0 0 82 8 10
2022 Legal services 49 15 7 0 0 8 21 90 0 10
2022 Administration and operations 43 26 13 4 2 4 8 79 7 145
2022 Human resources 43 31 8 7 0 2 8 82 8 45
2022 Financial management 36 33 0 4 0 13 15 95 5 20
2022 Information management 33 18 10 10 0 5 24 72 14 20
2022 Information technology 37 32 13 2 5 2 10 78 7 65
2022 Data sciences 46 24 15 2 0 10 3 80 3 35
2022 Policy 31 48 9 6 0 0 6 84 7 15
2022 Project management 22 47 15 12 0 3 0 72 12 30
2022 Other services to the public 35 30 16 0 6 6 7 74 7 15
2022 None of the above 53 14 5 5 2 6 15 85 9 40
2020 Client contact centre 41 22 12 2 5 14 5 77 8 40
2020 Compliance, inspection and enforcement 43 38 3 13 0 3 0 84 13 30
2020 Communications or public affairs 43 31 12 6 0 5 4 81 6 60
2020 Legal services 63 29 8 0 0 0 0 92 0 15
2020 Administration and operations 38 29 16 5 2 7 3 75 7 125
2020 Human resources 20 46 14 4 0 11 6 78 5 50
2020 Financial management 32 26 12 6 5 9 9 71 14 35
2020 Procurement 41 25 19 0 0 9 6 77 0 15
2020 Information management 40 25 14 0 11 10 0 73 12 20
2020 Information technology 40 35 11 4 3 3 4 81 7 70
2020 Data sciences 41 23 15 5 5 10 0 72 11 20
2020 Policy 41 47 6 5 0 0 0 89 5 20
2020 Project management 26 51 15 7 0 0 0 78 7 15
2020 Other services to the public 20 28 11 10 6 15 11 64 21 20
2020 None of the above 51 25 8 3 3 9 0 84 7 35
2019 Client contact centre 45 29 19 3 0 3 2 77 3 40
2019 Compliance, inspection and enforcement 34 41 5 10 5 0 6 80 15 20
2019 Communications or public affairs 40 29 8 11 3 1 8 76 16 65
2019 Legal services 76 18 6 0 0 0 0 94 0 15
2019 Administration and operations 33 33 19 2 8 5 0 69 11 90
2019 Human resources 8 39 19 12 15 4 4 51 28 30
2019 Financial management 38 33 9 16 0 5 0 74 16 35
2019 Procurement 55 31 7 7 0 0 0 86 7 15
2019 Material management 33 9 13 5 39 0 0 42 45 10
2019 Information management 31 34 11 5 0 19 0 80 7 20
2019 Information technology 37 32 16 5 7 0 4 71 12 45
2019 Data sciences 33 40 9 0 0 9 9 89 0 20
2019 Policy 50 18 0 0 11 11 11 86 14 10
2019 Project management 34 56 6 4 0 0 0 90 4 20
2019 None of the above 28 19 18 6 5 5 19 62 14 40

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 22 9 6 3 4 4 81 10 50
2024 Intelligence analysts 61 26 12 0 0 0 0 88 0 10
2024 Compliance, inspection and enforcement 73 15 5 5 3 0 0 87 8 35
2024 Communications or public affairs 66 22 7 3 2 0 0 89 5 95
2024 Security 84 10 7 0 0 0 0 93 0 15
2024 Legal services 48 18 26 8 0 0 0 66 8 10
2024 Administration and operations 53 27 12 4 5 0 0 79 9 155
2024 Human resources 57 36 3 4 0 0 0 93 4 40
2024 Financial management 37 45 3 6 6 2 0 85 12 50
2024 Procurement 47 6 15 0 17 16 0 62 21 15
2024 Information management 69 23 0 8 0 0 0 92 8 25
2024 Information technology 64 22 6 2 3 1 1 88 5 70
2024 Data sciences 63 16 10 6 5 0 0 80 11 35
2024 Policy 62 14 5 18 0 0 0 77 18 20
2024 Project management 60 28 7 6 0 0 0 88 6 35
2024 Other services to the public 40 32 17 10 0 0 0 72 10 15
2024 None of the above 56 19 4 12 6 0 3 77 19 35
2022 Client contact centre 65 22 6 8 0 0 0 86 8 35
2022 Compliance, inspection and enforcement 59 29 7 0 5 0 0 88 5 35
2022 Communications or public affairs 64 29 4 0 3 0 0 93 3 60
2022 Security 72 20 0 8 0 0 0 92 8 10
2022 Legal services 69 31 0 0 0 0 0 100 0 10
2022 Administration and operations 63 27 5 4 1 0 0 89 6 145
2022 Human resources 67 26 0 7 0 0 0 93 7 45
2022 Financial management 70 25 0 5 0 0 0 95 5 20
2022 Information management 76 15 5 5 0 0 0 91 5 20
2022 Information technology 60 26 5 3 5 0 2 88 7 65
2022 Data sciences 70 19 5 3 0 3 0 92 3 35
2022 Policy 66 34 0 0 0 0 0 100 0 15
2022 Project management 54 37 0 7 3 0 0 90 10 30
2022 Other services to the public 50 25 12 6 6 0 0 76 13 15
2022 None of the above 66 26 0 6 2 0 0 92 8 40
2020 Client contact centre 60 21 10 2 5 0 2 83 7 40
2020 Compliance, inspection and enforcement 60 20 4 16 0 0 0 80 16 30
2020 Communications or public affairs 74 19 4 3 0 0 0 94 3 60
2020 Legal services 92 8 0 0 0 0 0 100 0 15
2020 Administration and operations 62 25 5 7 0 1 0 88 7 125
2020 Human resources 45 39 9 4 2 0 0 85 7 50
2020 Financial management 56 27 9 3 6 0 0 83 9 35
2020 Procurement 56 25 19 0 0 0 0 81 0 15
2020 Information management 54 21 14 5 0 5 0 79 6 20
2020 Information technology 56 32 7 3 1 0 0 89 4 70
2020 Data sciences 46 39 0 10 5 0 0 85 15 20
2020 Policy 58 31 11 0 0 0 0 89 0 20
2020 Project management 63 30 0 7 0 0 0 93 7 15
2020 Other services to the public 52 22 4 10 6 0 6 79 16 20
2020 None of the above 65 20 3 12 0 0 0 85 12 35
2019 Client contact centre 66 19 10 5 0 0 0 85 5 40
2019 Compliance, inspection and enforcement 53 27 10 5 0 6 0 85 5 20
2019 Communications or public affairs 65 21 1 10 2 0 0 86 12 65
2019 Legal services 81 13 6 0 0 0 0 94 0 15
2019 Administration and operations 54 28 5 4 8 1 0 83 12 90
2019 Human resources 30 33 10 16 11 0 0 63 27 30
2019 Financial management 67 15 15 0 3 0 0 81 3 35
2019 Procurement 64 21 7 7 0 0 0 86 7 15
2019 Material management 33 22 5 0 39 0 0 55 39 10
2019 Information management 49 34 17 0 0 0 0 83 0 20
2019 Information technology 57 29 7 5 2 0 0 86 7 45
2019 Data sciences 46 49 0 5 0 0 0 95 5 20
2019 Policy 67 22 0 0 11 0 0 89 11 10
2019 Project management 72 24 4 0 0 0 0 96 0 20
2019 None of the above 38 22 23 7 8 3 0 61 15 40

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 59 26 13 2 1 0 0 84 3 50
2024 Intelligence analysts 78 22 0 0 0 0 0 100 0 10
2024 Compliance, inspection and enforcement 62 28 5 2 3 0 0 90 5 35
2024 Communications or public affairs 67 28 4 0 1 0 0 95 1 95
2024 Security 93 0 0 7 0 0 0 93 7 15
2024 Legal services 58 34 0 8 0 0 0 92 8 10
2024 Administration and operations 54 35 6 4 1 0 0 89 5 155
2024 Human resources 57 32 9 2 0 0 0 89 2 40
2024 Financial management 50 35 9 0 4 2 0 87 4 50
2024 Procurement 41 23 24 0 12 0 0 64 12 15
2024 Information management 83 13 0 0 4 0 0 96 4 25
2024 Information technology 70 20 7 0 3 0 0 90 3 70
2024 Data sciences 81 16 0 0 2 0 0 98 2 35
2024 Policy 63 37 0 0 0 0 0 100 0 20
2024 Project management 76 19 3 2 0 0 0 94 2 35
2024 Other services to the public 57 34 5 4 0 0 0 91 4 15
2024 None of the above 58 21 5 3 8 0 3 82 12 35
2022 Client contact centre 70 22 5 3 0 0 0 92 3 35
2022 Compliance, inspection and enforcement 71 24 0 3 3 0 0 95 5 35
2022 Communications or public affairs 79 17 2 2 0 0 0 96 2 60
2022 Security 72 20 0 8 0 0 0 92 8 10
2022 Legal services 93 7 0 0 0 0 0 100 0 10
2022 Administration and operations 70 25 2 4 0 0 0 94 4 145
2022 Human resources 75 15 5 5 0 0 0 90 5 45
2022 Financial management 55 45 0 0 0 0 0 100 0 20
2022 Information management 80 11 5 5 0 0 0 91 5 20
2022 Information technology 61 32 2 1 2 0 2 95 3 65
2022 Data sciences 74 26 0 0 0 0 0 100 0 35
2022 Policy 58 35 0 7 0 0 0 93 7 15
2022 Project management 64 30 0 6 0 0 0 94 6 30
2022 Other services to the public 75 12 6 6 0 0 0 87 6 15
2022 None of the above 78 16 3 3 0 0 0 94 3 40
2020 Client contact centre 71 21 2 2 2 0 0 93 5 40
2020 Compliance, inspection and enforcement 68 20 3 7 3 0 0 87 10 30
2020 Communications or public affairs 77 23 0 0 0 0 0 100 0 60
2020 Legal services 92 8 0 0 0 0 0 100 0 15
2020 Administration and operations 71 22 4 2 0 1 0 94 2 125
2020 Human resources 50 35 4 7 4 0 0 85 11 50
2020 Financial management 61 33 3 0 3 0 0 95 3 35
2020 Procurement 53 47 0 0 0 0 0 100 0 15
2020 Information management 54 41 0 5 0 0 0 95 5 20
2020 Information technology 67 27 3 3 0 0 0 94 3 70
2020 Data sciences 60 30 5 0 5 0 0 90 5 20
2020 Policy 86 14 0 0 0 0 0 100 0 20
2020 Project management 83 17 0 0 0 0 0 100 0 15
2020 Other services to the public 75 9 11 0 0 6 0 89 0 20
2020 None of the above 76 18 3 0 3 0 0 94 3 35
2019 Client contact centre 62 29 0 7 3 0 0 90 10 40
2019 Compliance, inspection and enforcement 56 34 5 5 0 0 0 90 5 20
2019 Communications or public affairs 67 25 3 4 1 0 0 92 5 65
2019 Legal services 88 12 0 0 0 0 0 100 0 15
2019 Administration and operations 57 27 4 5 8 0 0 83 13 90
2019 Human resources 31 39 7 15 8 0 0 70 23 30
2019 Financial management 61 34 6 0 0 0 0 94 0 35
2019 Procurement 79 14 7 0 0 0 0 93 0 15
2019 Material management 33 9 13 18 26 0 0 42 45 10
2019 Information management 53 41 0 5 0 0 0 95 5 20
2019 Information technology 52 30 9 7 2 0 0 82 9 45
2019 Data sciences 65 31 0 5 0 0 0 95 5 20
2019 Policy 89 0 11 0 0 0 0 89 0 10
2019 Project management 58 42 0 0 0 0 0 100 0 20
2019 None of the above 54 24 10 2 10 0 0 78 12 40

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 36 15 3 5 4 2 76 8 50
2024 Intelligence analysts 72 22 6 0 0 0 0 94 0 10
2024 Compliance, inspection and enforcement 54 20 16 7 3 0 0 74 10 35
2024 Communications or public affairs 53 36 5 2 3 1 0 90 5 95
2024 Security 84 10 0 7 0 0 0 93 7 15
2024 Legal services 42 26 24 8 0 0 0 68 8 10
2024 Administration and operations 46 39 5 5 3 1 1 87 8 155
2024 Human resources 47 48 0 5 0 0 0 95 5 35
2024 Financial management 44 32 10 1 7 5 0 80 9 50
2024 Procurement 29 30 13 0 17 11 0 66 19 15
2024 Information management 72 16 0 4 0 4 4 95 5 25
2024 Information technology 62 22 11 3 0 1 0 86 3 70
2024 Data sciences 60 23 8 3 2 3 0 86 5 35
2024 Policy 51 45 5 0 0 0 0 95 0 20
2024 Project management 63 33 3 0 0 0 0 97 0 35
2024 Other services to the public 48 26 20 0 0 7 0 79 0 15
2024 None of the above 53 23 6 11 3 0 3 79 15 35
2022 Client contact centre 53 33 10 3 0 0 0 87 3 35
2022 Compliance, inspection and enforcement 68 21 6 3 3 0 0 89 5 35
2022 Communications or public affairs 69 27 0 2 1 0 0 97 3 60
2022 Security 72 20 0 8 0 0 0 92 8 10
2022 Legal services 85 7 7 0 0 0 0 93 0 10
2022 Administration and operations 57 34 6 3 1 0 0 91 3 145
2022 Human resources 55 36 9 0 0 0 0 91 0 45
2022 Financial management 43 46 11 0 0 0 0 89 0 20
2022 Information management 65 25 5 5 0 0 0 91 5 20
2022 Information technology 55 32 6 0 5 0 2 89 5 65
2022 Data sciences 54 43 3 0 0 0 0 97 0 35
2022 Policy 63 15 16 6 0 0 0 78 6 15
2022 Project management 49 45 3 3 0 0 0 94 3 30
2022 Other services to the public 54 34 6 0 0 7 0 94 0 15
2022 None of the above 59 31 10 0 0 0 0 90 0 40
2020 Client contact centre 50 29 14 2 2 2 0 80 5 40
2020 Compliance, inspection and enforcement 67 18 3 13 0 0 0 84 13 30
2020 Communications or public affairs 70 27 4 0 0 0 0 96 0 60
2020 Legal services 76 24 0 0 0 0 0 100 0 15
2020 Administration and operations 55 34 7 2 1 2 0 91 3 125
2020 Human resources 37 43 11 4 0 2 2 84 5 50
2020 Financial management 55 27 9 6 3 0 0 83 9 35
2020 Procurement 41 59 0 0 0 0 0 100 0 15
2020 Information management 64 16 19 0 0 0 0 81 0 20
2020 Information technology 56 33 12 0 0 0 0 88 0 70
2020 Data sciences 46 34 15 0 5 0 0 80 5 20
2020 Policy 69 20 5 6 0 0 0 89 6 20
2020 Project management 75 11 7 7 0 0 0 85 7 15
2020 Other services to the public 50 32 6 0 0 6 6 94 0 20
2020 None of the above 51 21 15 3 3 6 0 77 7 35
2019 Client contact centre 64 29 5 2 0 0 0 93 2 40
2019 Compliance, inspection and enforcement 58 32 5 5 0 0 0 90 5 20
2019 Communications or public affairs 62 26 7 1 1 2 0 90 3 65
2019 Legal services 82 12 6 0 0 0 0 94 0 15
2019 Administration and operations 52 31 8 7 2 0 0 83 9 90
2019 Human resources 20 55 10 8 8 0 0 74 16 30
2019 Financial management 40 38 16 3 0 3 0 80 3 35
2019 Procurement 67 26 8 0 0 0 0 92 0 10
2019 Information management 43 45 12 0 0 0 0 88 0 20
2019 Information technology 53 29 7 9 0 2 0 83 10 45
2019 Data sciences 37 31 14 9 0 9 0 75 10 20
2019 Policy 72 17 11 0 0 0 0 89 0 10
2019 Project management 64 33 4 0 0 0 0 96 0 20
2019 None of the above 39 31 13 10 4 4 0 72 14 40

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 21 6 6 3 13 18 78 14 50
2024 Intelligence analysts 55 31 14 0 0 0 0 86 0 10
2024 Compliance, inspection and enforcement 51 29 12 0 0 9 0 87 0 35
2024 Communications or public affairs 46 28 9 2 2 6 8 85 4 95
2024 Security 66 13 8 7 7 0 0 79 13 15
2024 Legal services 68 0 8 16 0 8 0 74 17 10
2024 Administration and operations 39 28 5 8 7 10 4 77 17 155
2024 Human resources 46 24 12 2 4 10 2 79 7 40
2024 Financial management 35 21 22 11 1 8 1 62 14 50
2024 Procurement 13 16 13 16 12 5 25 41 40 15
2024 Information management 59 21 13 3 0 4 0 83 3 25
2024 Information technology 40 20 14 8 2 3 13 71 13 70
2024 Data sciences 30 29 9 6 5 8 13 74 15 35
2024 Policy 33 23 15 13 0 6 10 67 16 20
2024 Project management 41 32 6 6 7 3 5 79 14 35
2024 Other services to the public 37 29 0 5 4 18 6 88 12 15
2024 None of the above 35 18 15 8 4 6 15 67 14 30
2022 Client contact centre 54 8 9 14 7 4 5 67 23 35
2022 Compliance, inspection and enforcement 54 20 8 4 3 6 5 83 8 35
2022 Communications or public affairs 61 26 4 2 1 0 6 93 3 60
2022 Security 59 0 10 10 0 8 13 75 12 10
2022 Legal services 40 24 23 0 0 0 13 74 0 10
2022 Administration and operations 48 25 10 2 2 6 8 84 5 145
2022 Human resources 50 31 7 0 0 9 2 92 0 45
2022 Financial management 31 31 18 0 0 15 6 78 0 20
2022 Information management 59 30 0 5 0 0 7 95 5 20
2022 Information technology 50 24 11 0 3 6 6 84 3 65
2022 Data sciences 44 17 19 2 0 14 3 74 3 35
2022 Policy 36 41 0 6 8 0 9 85 15 15
2022 Project management 45 43 9 3 0 0 0 88 3 30
2022 Other services to the public 51 12 12 0 6 7 12 77 8 15
2022 None of the above 70 17 4 3 2 0 4 90 5 40

Question 25. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 25 6 8 0 13 18 79 12 50
2024 Intelligence analysts 58 22 20 0 0 0 0 80 0 10
2024 Compliance, inspection and enforcement 48 32 11 0 0 9 0 88 0 35
2024 Communications or public affairs 49 19 12 5 1 5 10 80 7 90
2024 Security 56 23 8 0 13 0 0 79 13 15
2024 Legal services 68 0 23 0 0 8 0 74 0 10
2024 Administration and operations 40 26 6 6 7 9 5 78 15 155
2024 Human resources 43 28 12 2 4 10 0 80 7 40
2024 Financial management 36 26 18 7 1 10 1 71 9 50
2024 Procurement 5 18 12 11 29 0 25 31 53 15
2024 Information management 57 12 19 3 0 4 5 76 4 25
2024 Information technology 40 14 17 9 2 4 13 65 14 70
2024 Data sciences 32 30 8 9 2 8 10 76 14 35
2024 Policy 33 23 15 13 0 6 10 67 16 20
2024 Project management 49 19 10 6 7 5 5 75 14 35
2024 Other services to the public 24 42 5 5 0 18 6 87 6 15
2024 None of the above 37 16 15 11 4 6 12 65 18 30
2022 Client contact centre 49 23 3 12 7 2 5 77 20 35
2022 Compliance, inspection and enforcement 52 30 7 0 0 6 5 92 0 35
2022 Communications or public affairs 57 23 5 4 1 1 8 88 6 60
2022 Security 49 10 0 0 10 18 13 86 14 10
2022 Legal services 49 15 23 0 0 0 13 74 0 10
2022 Administration and operations 49 23 12 2 1 6 7 82 4 145
2022 Human resources 51 33 4 0 0 9 2 95 0 45
2022 Financial management 36 21 23 0 0 15 6 71 0 20
2022 Information management 63 26 0 5 0 0 7 95 5 20
2022 Information technology 52 24 9 5 1 5 4 83 7 65
2022 Data sciences 46 25 12 5 0 8 3 80 6 35
2022 Policy 36 38 10 0 8 0 9 80 9 15
2022 Project management 41 50 6 0 0 3 0 93 0 30
2022 Other services to the public 51 12 12 0 6 7 12 77 8 15
2022 None of the above 67 17 2 3 2 4 4 92 6 40
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My Immediate Supervisor

Question 26. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 33 17 8 0 0 14 71 9 50
2024 Intelligence analysts 55 37 8 0 0 0 0 92 0 10
2024 Compliance, inspection and enforcement 51 23 13 11 0 0 2 75 12 35
2024 Communications or public affairs 55 24 8 6 1 0 5 84 8 95
2024 Security 29 37 7 13 0 0 14 77 15 15
2024 Legal services 34 35 16 8 0 8 0 74 8 10
2024 Administration and operations 43 30 14 1 5 3 4 78 7 155
2024 Human resources 49 36 6 3 0 0 7 91 3 40
2024 Financial management 39 19 19 6 8 5 4 64 15 50
2024 Procurement 30 22 36 0 12 0 0 52 12 15
2024 Information management 60 13 9 0 0 0 18 89 0 25
2024 Information technology 55 25 14 0 3 1 1 82 3 70
2024 Data sciences 50 24 14 3 0 0 8 81 4 35
2024 Policy 55 31 14 0 0 0 0 86 0 20
2024 Project management 65 23 5 3 4 0 0 88 7 35
2024 Other services to the public 34 33 17 5 6 7 0 71 11 15
2024 None of the above 47 27 6 0 10 3 8 83 11 35
2022 Client contact centre 43 33 9 3 0 4 9 87 4 35
2022 Compliance, inspection and enforcement 49 23 18 0 6 3 0 75 6 35
2022 Communications or public affairs 70 19 3 2 3 2 2 92 5 60
2022 Security 54 30 0 0 8 0 8 91 9 10
2022 Legal services 57 0 30 0 0 0 13 65 0 10
2022 Administration and operations 52 30 8 3 1 0 7 88 4 145
2022 Human resources 58 27 10 2 0 0 3 88 2 45
2022 Financial management 56 22 13 9 0 0 0 78 9 20
2022 Information management 39 30 14 0 5 0 13 79 5 20
2022 Information technology 59 33 5 0 0 0 4 95 0 65
2022 Data sciences 38 23 16 4 3 3 13 73 8 35
2022 Policy 79 7 0 6 7 0 0 87 13 15
2022 Project management 56 34 3 3 0 4 0 94 3 30
2022 Other services to the public 58 24 12 0 0 6 0 87 0 15
2022 None of the above 49 27 5 9 3 4 3 81 13 40
2020 Client contact centre 48 21 14 2 2 0 12 78 6 40
2020 Compliance, inspection and enforcement 69 11 4 10 3 0 4 83 13 30
2020 Communications or public affairs 66 23 10 0 0 0 1 90 0 60
2020 Legal services 68 17 9 0 0 0 6 91 0 10
2020 Administration and operations 59 20 11 5 0 2 2 83 5 125
2020 Human resources 41 32 14 5 0 7 2 80 5 50
2020 Financial management 60 13 15 0 6 0 6 78 6 35
2020 Procurement 49 30 6 6 0 8 0 87 7 15
2020 Information management 33 26 36 5 0 0 0 59 5 20
2020 Information technology 62 24 10 3 1 0 0 86 4 70
2020 Data sciences 36 41 10 3 5 0 5 81 9 20
2020 Policy 56 33 5 0 5 0 0 89 5 20
2020 Project management 63 27 11 0 0 0 0 89 0 15
2020 Other services to the public 62 11 11 0 0 0 17 87 0 20
2020 None of the above 50 12 17 3 2 3 11 74 6 35
2019 Client contact centre 51 31 13 2 0 0 3 85 2 40
2019 Compliance, inspection and enforcement 80 10 10 0 0 0 0 90 0 20
2019 Communications or public affairs 62 20 8 3 0 4 4 88 3 65
2019 Legal services 75 12 7 6 0 0 0 87 6 15
2019 Administration and operations 56 23 9 6 2 1 2 82 9 90
2019 Human resources 20 58 3 4 8 3 4 84 13 30
2019 Financial management 51 15 16 3 0 6 9 77 4 35
2019 Procurement 76 7 17 0 0 0 0 83 0 15
2019 Material management 45 35 20 0 0 0 0 80 0 10
2019 Information management 45 28 21 0 6 0 0 73 6 20
2019 Information technology 62 20 15 0 2 0 0 82 2 45
2019 Data sciences 33 37 16 9 0 0 5 73 10 20
2019 Policy 61 39 0 0 0 0 0 100 0 10
2019 Project management 69 31 0 0 0 0 0 100 0 20
2019 None of the above 39 14 17 5 4 7 14 68 11 40

Question 27. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 31 17 7 3 0 0 73 10 50
2024 Intelligence analysts 53 25 0 22 0 0 0 78 22 10
2024 Compliance, inspection and enforcement 45 28 16 5 3 0 2 75 8 35
2024 Communications or public affairs 55 31 6 5 4 0 0 86 9 90
2024 Security 73 13 0 14 0 0 0 86 14 15
2024 Legal services 26 34 24 8 8 0 0 60 16 10
2024 Administration and operations 48 30 9 7 4 2 0 80 11 155
2024 Human resources 37 48 10 5 0 0 0 85 5 40
2024 Financial management 48 18 24 1 6 2 0 68 7 50
2024 Procurement 35 25 13 11 17 0 0 59 28 15
2024 Information management 72 18 6 5 0 0 0 90 5 25
2024 Information technology 60 22 10 4 3 1 0 83 7 70
2024 Data sciences 51 19 17 8 2 2 0 72 11 35
2024 Policy 64 9 14 13 0 0 0 73 13 20
2024 Project management 63 29 3 2 2 0 0 93 5 35
2024 Other services to the public 49 27 12 13 0 0 0 76 13 15
2024 None of the above 47 15 14 11 7 0 6 66 19 35
2022 Client contact centre 48 42 8 3 0 0 0 89 3 35
2022 Compliance, inspection and enforcement 64 23 6 5 3 0 0 87 8 35
2022 Communications or public affairs 59 27 4 6 4 0 0 86 10 60
2022 Security 62 10 10 8 10 0 0 72 18 10
2022 Legal services 55 38 7 0 0 0 0 93 0 10
2022 Administration and operations 49 35 7 7 0 0 1 86 7 145
2022 Human resources 45 35 9 9 0 0 2 82 9 45
2022 Financial management 69 26 0 0 5 0 0 95 5 20
2022 Information management 72 13 11 0 5 0 0 85 5 20
2022 Information technology 54 31 8 5 0 0 2 87 5 65
2022 Data sciences 54 38 7 0 0 0 0 93 0 35
2022 Policy 54 32 0 7 6 0 0 87 13 15
2022 Project management 45 39 6 9 0 0 0 85 9 30
2022 Other services to the public 61 22 12 5 0 0 0 83 5 15
2022 None of the above 64 21 6 2 3 4 0 89 5 40
2020 Client contact centre 41 31 17 5 2 2 2 75 7 40
2020 Compliance, inspection and enforcement 46 38 3 9 0 0 4 88 9 30
2020 Communications or public affairs 70 18 9 2 0 0 0 88 2 60
2020 Legal services 74 17 9 0 0 0 0 91 0 10
2020 Administration and operations 57 27 10 5 1 1 0 84 6 125
2020 Human resources 46 36 14 2 2 0 0 82 4 50
2020 Financial management 51 26 4 6 6 0 7 83 13 30
2020 Procurement 59 17 18 6 0 0 0 76 6 15
2020 Information management 44 35 11 10 0 0 0 79 10 20
2020 Information technology 51 34 14 0 1 0 0 85 1 70
2020 Data sciences 46 20 15 14 5 0 0 66 19 20
2020 Policy 56 16 23 5 0 0 0 72 5 20
2020 Project management 63 32 6 0 0 0 0 94 0 15
2020 Other services to the public 30 60 10 0 0 0 0 90 0 20
2020 None of the above 46 34 20 0 0 0 0 80 0 35
2019 Client contact centre 52 28 10 8 3 0 0 80 10 40
2019 Compliance, inspection and enforcement 55 36 10 0 0 0 0 90 0 20
2019 Communications or public affairs 50 32 8 5 5 0 0 82 10 65
2019 Legal services 63 31 0 6 0 0 0 94 6 15
2019 Administration and operations 58 23 8 8 4 0 0 81 11 90
2019 Human resources 13 52 24 7 4 0 0 65 11 30
2019 Financial management 51 22 24 0 0 0 3 76 0 35
2019 Procurement 69 17 7 7 0 0 0 86 7 15
2019 Material management 49 45 7 0 0 0 0 93 0 10
2019 Information management 38 37 13 0 13 0 0 74 13 20
2019 Information technology 54 30 8 7 0 0 0 84 7 45
2019 Data sciences 28 39 33 0 0 0 0 67 0 20
2019 Policy 44 45 0 0 11 0 0 89 11 10
2019 Project management 32 62 0 6 0 0 0 94 6 20
2019 None of the above 47 26 10 9 5 4 0 75 14 40

Question 28. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 29 21 2 4 2 3 71 6 50
2024 Intelligence analysts 58 30 0 6 0 6 0 93 7 10
2024 Compliance, inspection and enforcement 48 21 5 12 6 0 8 75 20 35
2024 Communications or public affairs 54 24 13 3 2 2 2 81 5 95
2024 Security 81 13 7 0 0 0 0 93 0 15
2024 Legal services 26 50 16 0 8 0 0 76 8 10
2024 Administration and operations 56 24 8 1 7 4 1 84 8 155
2024 Human resources 50 29 15 2 0 4 0 82 3 40
2024 Financial management 44 22 6 11 5 11 2 75 19 50
2024 Procurement 48 11 23 11 6 0 0 59 18 15
2024 Information management 76 15 6 0 0 4 0 94 0 25
2024 Information technology 61 15 13 3 4 1 3 79 7 70
2024 Data sciences 58 14 23 3 2 0 0 72 5 35
2024 Policy 46 27 12 15 0 0 0 73 15 20
2024 Project management 75 22 3 0 0 0 0 97 0 35
2024 Other services to the public 37 25 11 0 7 7 15 78 9 15
2024 None of the above 48 28 8 0 13 0 3 79 13 35
2022 Client contact centre 54 32 8 5 0 0 0 87 5 35
2022 Compliance, inspection and enforcement 56 18 8 6 3 0 9 82 9 35
2022 Communications or public affairs 70 16 1 6 7 0 0 86 13 60
2022 Security 82 0 0 10 8 0 0 82 18 10
2022 Legal services 70 15 7 7 0 0 0 85 7 10
2022 Administration and operations 59 26 6 4 2 1 1 87 7 145
2022 Human resources 47 31 7 9 0 2 4 83 10 45
2022 Financial management 70 11 10 0 5 4 0 84 5 20
2022 Information management 80 15 0 0 5 0 0 95 5 20
2022 Information technology 58 23 9 3 0 0 6 87 3 65
2022 Data sciences 50 35 12 0 0 3 0 88 0 35
2022 Policy 71 16 0 0 13 0 0 87 13 15
2022 Project management 54 30 10 3 3 0 0 85 6 30
2022 Other services to the public 61 27 6 0 0 0 6 93 0 15
2022 None of the above 62 30 2 0 3 4 0 95 3 40
2020 Client contact centre 38 31 22 2 2 2 2 72 5 40
2020 Compliance, inspection and enforcement 57 24 3 12 0 0 4 85 12 30
2020 Communications or public affairs 68 22 5 5 0 0 0 90 5 60
2020 Legal services 83 17 0 0 0 0 0 100 0 10
2020 Administration and operations 58 23 12 2 1 2 1 84 3 125
2020 Human resources 48 29 14 0 2 2 4 82 2 50
2020 Financial management 54 19 5 13 5 0 3 76 19 35
2020 Procurement 63 12 18 6 0 0 0 76 6 15
2020 Information management 58 10 21 5 0 5 0 72 5 20
2020 Information technology 60 30 9 0 1 0 0 90 1 70
2020 Data sciences 54 16 16 3 11 0 0 70 14 20
2020 Policy 56 17 11 6 5 5 0 77 12 20
2020 Project management 63 24 13 0 0 0 0 87 0 15
2020 Other services to the public 53 25 22 0 0 0 0 78 0 20
2020 None of the above 47 33 12 0 2 6 0 85 2 35

Question 29. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 46 35 9 5 3 2 0 83 8 50
2024 Intelligence analysts 44 47 0 9 0 0 0 91 9 10
2024 Compliance, inspection and enforcement 57 21 11 3 6 0 2 80 9 35
2024 Communications or public affairs 61 31 5 2 2 0 0 91 4 95
2024 Security 71 23 7 0 0 0 0 93 0 15
2024 Legal services 18 50 0 24 8 0 0 68 32 10
2024 Administration and operations 48 32 8 7 4 1 0 81 12 155
2024 Human resources 56 44 0 0 0 0 0 100 0 40
2024 Financial management 43 38 3 1 10 5 0 85 12 50
2024 Procurement 40 20 8 22 11 0 0 59 33 15
2024 Information management 63 28 9 0 0 0 0 91 0 25
2024 Information technology 57 21 19 1 1 0 0 79 2 70
2024 Data sciences 51 38 3 6 2 0 0 89 8 35
2024 Policy 52 20 22 6 0 0 0 72 6 20
2024 Project management 70 24 3 0 2 0 0 94 2 35
2024 Other services to the public 56 16 21 7 0 0 0 72 7 15
2024 None of the above 51 28 0 11 7 0 3 81 19 35
2022 Client contact centre 65 27 5 3 0 0 0 92 3 35
2022 Compliance, inspection and enforcement 71 8 6 9 6 0 0 79 15 35
2022 Communications or public affairs 65 22 3 5 4 0 0 87 9 60
2022 Security 72 18 0 10 0 0 0 90 10 10
2022 Legal services 85 7 0 7 0 0 0 93 7 10
2022 Administration and operations 56 35 4 4 1 0 0 91 5 145
2022 Human resources 59 25 13 3 0 0 0 85 3 45
2022 Financial management 68 18 9 5 0 0 0 86 5 20
2022 Information management 64 36 0 0 0 0 0 100 0 20
2022 Information technology 54 31 6 6 0 0 2 87 6 60
2022 Data sciences 65 33 2 0 0 0 0 98 0 35
2022 Policy 78 6 9 0 7 0 0 84 7 15
2022 Project management 61 21 12 6 0 0 0 82 6 30
2022 Other services to the public 65 30 5 0 0 0 0 95 0 15
2022 None of the above 66 27 3 2 3 0 0 92 5 40
2020 Client contact centre 52 24 12 5 2 0 5 80 7 40
2020 Compliance, inspection and enforcement 64 23 4 3 3 0 4 90 6 30
2020 Communications or public affairs 66 28 4 2 0 0 0 94 2 60
2020 Legal services 83 17 0 0 0 0 0 100 0 10
2020 Administration and operations 63 24 8 3 2 0 0 87 5 125
2020 Human resources 50 39 4 2 2 0 2 91 5 50
2020 Financial management 55 30 9 3 3 0 0 85 6 35
2020 Procurement 59 29 6 6 0 0 0 88 6 15
2020 Information management 55 14 21 5 5 0 0 68 10 20
2020 Information technology 53 31 11 3 1 0 0 84 4 70
2020 Data sciences 46 26 20 3 5 0 0 72 8 20
2020 Policy 89 11 0 0 0 0 0 100 0 20
2020 Project management 63 24 7 6 0 0 0 87 6 15
2020 Other services to the public 50 17 22 12 0 0 0 66 12 20
2020 None of the above 56 26 15 0 0 3 0 84 0 35
2019 Client contact centre 60 22 10 5 3 0 0 82 8 40
2019 Compliance, inspection and enforcement 56 39 5 0 0 0 0 95 0 20
2019 Communications or public affairs 54 33 1 5 7 0 0 87 12 65
2019 Legal services 76 6 18 0 0 0 0 82 0 15
2019 Administration and operations 60 21 9 5 5 0 0 81 10 85
2019 Human resources 17 47 13 12 7 4 0 67 20 30
2019 Financial management 72 13 9 3 3 0 0 85 7 35
2019 Procurement 69 24 7 0 0 0 0 93 0 15
2019 Material management 49 31 20 0 0 0 0 80 0 10
2019 Information management 37 39 7 18 0 0 0 75 18 20
2019 Information technology 57 19 15 2 5 2 0 77 7 45
2019 Data sciences 40 46 10 0 5 0 0 85 5 20
2019 Policy 61 28 0 0 11 0 0 89 11 10
2019 Project management 53 30 11 6 0 0 0 83 6 20
2019 None of the above 42 26 16 6 3 2 6 74 9 40

Question 30. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 14 2 3 4 2 20 87 9 50
2024 Intelligence analysts 80 6 0 6 8 0 0 86 14 10
2024 Compliance, inspection and enforcement 63 23 6 3 3 0 2 88 6 35
2024 Communications or public affairs 79 15 2 0 3 1 0 95 3 95
2024 Security 69 6 13 0 0 0 12 85 0 15
2024 Legal services 66 23 11 0 0 0 0 89 0 10
2024 Administration and operations 67 17 6 4 3 2 3 87 7 155
2024 Human resources 64 32 2 0 0 2 0 98 0 40
2024 Financial management 35 17 4 9 15 9 11 65 30 50
2024 Procurement 87 0 8 6 0 0 0 87 6 15
2024 Information management 96 4 0 0 0 0 0 100 0 25
2024 Information technology 68 25 4 0 0 1 1 96 0 70
2024 Data sciences 77 20 3 0 0 0 0 97 0 35
2024 Policy 78 17 5 0 0 0 0 95 0 20
2024 Project management 80 17 0 0 0 0 3 100 0 35
2024 Other services to the public 61 18 9 0 6 0 6 84 6 15
2024 None of the above 65 13 2 0 11 0 9 86 12 35
2022 Client contact centre 41 27 11 0 0 0 20 87 0 35
2022 Compliance, inspection and enforcement 78 14 3 3 0 0 3 95 3 35
2022 Communications or public affairs 69 23 4 2 0 2 0 94 2 60
2022 Security 82 10 0 0 0 8 0 100 0 10
2022 Legal services 85 15 0 0 0 0 0 100 0 10
2022 Administration and operations 69 22 4 1 0 2 2 94 1 145
2022 Human resources 76 20 5 0 0 0 0 95 0 45
2022 Financial management 61 22 0 0 5 0 12 95 5 20
2022 Information management 69 26 0 5 0 0 0 95 5 20
2022 Information technology 77 20 2 2 0 0 0 97 2 65
2022 Data sciences 75 20 0 2 0 0 3 97 3 35
2022 Policy 78 13 0 0 0 0 9 100 0 15
2022 Project management 73 17 3 6 0 0 0 91 6 30
2022 Other services to the public 58 13 22 0 0 0 6 76 0 15
2022 None of the above 85 7 2 0 0 3 2 98 0 40

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 24 20 3 6 0 0 72 9 50
2024 Intelligence analysts 35 50 0 16 0 0 0 84 16 10
2024 Compliance, inspection and enforcement 51 22 9 13 3 0 2 75 16 35
2024 Communications or public affairs 61 26 7 3 3 0 0 87 6 95
2024 Security 86 0 0 14 0 0 0 86 14 15
2024 Legal services 52 8 17 16 8 0 0 60 23 10
2024 Administration and operations 55 24 11 7 3 0 1 79 10 155
2024 Human resources 49 41 5 5 0 0 0 90 5 40
2024 Financial management 48 28 13 0 7 5 0 80 7 50
2024 Procurement 47 17 23 12 0 0 0 64 12 15
2024 Information management 72 24 4 0 0 0 0 96 0 25
2024 Information technology 66 19 12 1 2 0 0 85 4 70
2024 Data sciences 51 31 9 6 2 0 0 82 9 35
2024 Policy 69 16 10 5 0 0 0 86 5 20
2024 Project management 72 19 3 6 0 0 0 91 6 35
2024 Other services to the public 54 23 23 0 0 0 0 77 0 15
2024 None of the above 64 18 5 0 13 0 0 82 13 35
2022 Client contact centre 64 31 5 0 0 0 0 95 0 35
2022 Compliance, inspection and enforcement 70 17 6 5 3 0 0 87 8 35
2022 Communications or public affairs 64 24 5 5 2 0 0 88 7 60
2022 Security 62 10 20 0 8 0 0 72 8 10
2022 Legal services 85 7 7 0 0 0 0 93 0 10
2022 Administration and operations 62 27 7 3 1 0 0 89 3 145
2022 Human resources 63 25 2 7 3 0 0 89 9 45
2022 Financial management 66 23 7 0 5 0 0 89 5 20
2022 Information management 76 19 0 0 5 0 0 95 5 20
2022 Information technology 58 28 6 3 1 0 4 89 4 65
2022 Data sciences 52 40 5 2 0 0 0 93 2 35
2022 Policy 71 16 0 7 6 0 0 87 13 15
2022 Project management 61 25 8 3 3 0 0 86 6 30
2022 Other services to the public 84 16 0 0 0 0 0 100 0 15
2022 None of the above 78 14 0 3 2 0 4 95 5 40
2020 Client contact centre 49 32 12 2 2 2 0 83 5 40
2020 Compliance, inspection and enforcement 66 18 6 3 3 0 4 88 6 30
2020 Communications or public affairs 78 15 4 4 0 0 0 93 4 60
2020 Legal services 61 39 0 0 0 0 0 100 0 15
2020 Administration and operations 59 27 9 4 1 0 0 86 5 125
2020 Human resources 41 44 11 4 0 0 0 85 4 50
2020 Financial management 64 18 5 7 6 0 0 82 13 35
2020 Procurement 82 12 6 0 0 0 0 94 0 15
2020 Information management 59 9 16 5 5 5 0 72 11 20
2020 Information technology 66 24 4 3 3 0 0 90 6 70
2020 Data sciences 56 31 5 3 5 0 0 87 8 20
2020 Policy 67 16 5 11 0 0 0 84 11 20
2020 Project management 67 27 6 0 0 0 0 94 0 15
2020 Other services to the public 62 28 4 6 0 0 0 90 6 20
2020 None of the above 63 20 17 0 0 0 0 83 0 35
2019 Client contact centre 63 22 10 5 0 0 0 85 5 40
2019 Compliance, inspection and enforcement 62 17 16 5 0 0 0 79 5 20
2019 Communications or public affairs 64 22 4 10 0 0 0 86 10 65
2019 Legal services 58 18 19 6 0 0 0 75 6 15
2019 Administration and operations 57 24 4 12 4 0 0 81 16 90
2019 Human resources 36 39 7 8 10 0 0 75 18 30
2019 Financial management 49 28 8 12 3 0 0 77 15 35
2019 Procurement 86 7 7 0 0 0 0 93 0 15
2019 Material management 49 25 26 0 0 0 0 74 0 10
2019 Information management 33 55 7 6 0 0 0 87 6 20
2019 Information technology 66 20 5 7 2 0 0 86 9 45
2019 Data sciences 51 34 15 0 0 0 0 85 0 20
2019 Policy 78 11 0 0 11 0 0 89 11 10
2019 Project management 49 44 6 0 0 0 0 94 0 20
2019 None of the above 58 19 6 7 10 0 0 77 17 40

Question 32. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 81 11 0 3 2 0 3 95 5 50
2024 Intelligence analysts 56 25 0 0 6 0 12 93 7 10
2024 Compliance, inspection and enforcement 87 8 0 0 3 0 2 97 3 35
2024 Communications or public affairs 87 9 4 0 1 0 0 96 1 95
2024 Security 88 7 0 0 6 0 0 94 6 15
2024 Legal services 92 8 0 0 0 0 0 100 0 10
2024 Administration and operations 83 11 1 4 1 0 0 94 5 155
2024 Human resources 85 10 5 0 0 0 0 95 0 40
2024 Financial management 74 18 5 0 0 2 0 94 0 50
2024 Procurement 69 19 8 0 5 0 0 87 5 15
2024 Information management 100 0 0 0 0 0 0 100 0 25
2024 Information technology 78 12 4 3 1 0 1 92 5 70
2024 Data sciences 92 8 0 0 0 0 0 100 0 35
2024 Policy 85 4 11 0 0 0 0 89 0 20
2024 Project management 94 6 0 0 0 0 0 100 0 35
2024 Other services to the public 89 0 11 0 0 0 0 89 0 15
2024 None of the above 81 7 3 2 7 0 0 88 9 35
2022 Client contact centre 85 12 3 0 0 0 0 97 0 35
2022 Compliance, inspection and enforcement 92 0 3 3 3 0 0 92 5 35
2022 Communications or public affairs 90 6 0 2 0 0 2 98 2 60
2022 Security 90 10 0 0 0 0 0 100 0 10
2022 Legal services 93 7 0 0 0 0 0 100 0 10
2022 Administration and operations 86 10 2 1 0 0 0 96 1 145
2022 Human resources 87 10 0 0 3 0 0 97 3 45
2022 Financial management 80 14 7 0 0 0 0 93 0 20
2022 Information management 89 5 7 0 0 0 0 93 0 20
2022 Information technology 88 8 3 0 2 0 0 95 2 65
2022 Data sciences 90 3 5 3 0 0 0 92 3 35
2022 Policy 73 7 6 7 6 0 0 80 14 15
2022 Project management 81 13 3 3 0 0 0 94 3 30
2022 Other services to the public 100 0 0 0 0 0 0 100 0 15
2022 None of the above 89 6 3 2 0 0 0 95 2 40
2019 Client contact centre 75 13 0 10 0 0 3 90 10 40
2019 Compliance, inspection and enforcement 91 9 0 0 0 0 0 100 0 20
2019 Communications or public affairs 79 16 1 0 4 0 0 95 4 65
2019 Legal services 88 12 0 0 0 0 0 100 0 15
2019 Administration and operations 79 12 0 7 2 0 0 91 9 90
2019 Human resources 71 21 0 4 4 0 0 92 8 30
2019 Financial management 91 2 3 3 0 0 0 94 3 35
2019 Procurement 90 10 0 0 0 0 0 100 0 15
2019 Material management 91 9 0 0 0 0 0 100 0 10
2019 Information management 85 15 0 0 0 0 0 100 0 20
2019 Information technology 77 9 9 5 0 0 0 86 5 45
2019 Data sciences 83 14 0 3 0 0 0 97 3 20
2019 Policy 83 6 0 0 11 0 0 89 11 10
2019 Project management 91 9 0 0 0 0 0 100 0 20
2019 None of the above 87 6 4 0 0 0 3 96 0 40
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Senior Management

Question 33. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 31 7 2 0 9 0 90 2 50
2024 Intelligence analysts 61 24 6 0 9 0 0 85 9 10
2024 Compliance, inspection and enforcement 52 27 18 2 0 0 0 80 2 35
2024 Communications or public affairs 53 27 9 2 3 6 0 85 6 95
2024 Security 75 18 0 7 0 0 0 93 7 15
2024 Legal services 53 16 16 7 8 0 0 69 15 10
2024 Administration and operations 44 33 11 4 3 5 0 82 7 155
2024 Human resources 35 43 9 10 0 2 0 80 10 40
2024 Financial management 44 30 9 3 4 10 0 82 7 50
2024 Procurement 32 27 25 0 11 5 0 62 12 15
2024 Information management 66 25 0 0 0 9 0 100 0 25
2024 Information technology 40 24 20 4 3 9 0 70 8 70
2024 Data sciences 40 28 22 2 2 5 0 72 5 35
2024 Policy 56 24 20 0 0 0 0 80 0 20
2024 Project management 57 34 3 0 0 5 0 96 0 35
2024 Other services to the public 33 36 14 4 0 13 0 79 5 15
2024 None of the above 43 17 6 6 9 19 0 74 19 35
2022 Client contact centre 53 35 3 3 0 3 4 94 3 35
2022 Compliance, inspection and enforcement 68 18 3 5 0 6 0 92 6 35
2022 Communications or public affairs 65 25 4 1 2 3 0 93 4 60
2022 Security 73 10 10 0 0 8 0 90 0 10
2022 Legal services 64 36 0 0 0 0 0 100 0 10
2022 Administration and operations 55 29 6 3 2 6 0 89 5 145
2022 Human resources 39 37 9 7 0 9 0 83 7 45
2022 Financial management 50 50 0 0 0 0 0 100 0 20
2022 Information management 55 24 0 5 0 17 0 94 6 20
2022 Information technology 40 33 11 4 5 5 2 79 9 65
2022 Data sciences 64 25 5 0 0 6 0 95 0 35
2022 Policy 57 37 0 0 0 6 0 100 0 15
2022 Project management 41 47 3 3 0 6 0 94 3 30
2022 Other services to the public 45 18 19 5 6 6 0 67 12 15
2022 None of the above 67 21 0 2 0 10 0 98 2 40
2020 Client contact centre 52 22 14 0 0 12 0 84 0 40
2020 Compliance, inspection and enforcement 60 28 6 0 3 3 0 91 3 30
2020 Communications or public affairs 66 23 4 0 0 7 0 95 0 60
2020 Legal services 92 8 0 0 0 0 0 100 0 15
2020 Administration and operations 50 35 7 1 1 6 0 91 2 125
2020 Human resources 36 39 15 2 2 6 0 80 5 50
2020 Financial management 46 26 8 9 3 9 0 79 12 35
2020 Procurement 49 38 12 0 0 0 0 88 0 15
2020 Information management 59 19 10 5 5 0 0 79 11 20
2020 Information technology 48 35 7 4 0 6 0 88 5 70
2020 Data sciences 46 24 25 0 5 0 0 70 5 20
2020 Policy 63 16 3 0 6 11 0 90 6 20
2020 Project management 48 20 25 0 0 7 0 73 0 15
2020 Other services to the public 47 22 4 10 11 6 0 73 22 20
2020 None of the above 51 29 8 6 6 0 0 79 12 35
2019 Client contact centre 55 31 8 3 0 4 0 89 3 40
2019 Compliance, inspection and enforcement 64 12 14 0 5 5 0 80 5 20
2019 Communications or public affairs 54 30 10 3 1 0 2 86 4 65
2019 Legal services 76 24 0 0 0 0 0 100 0 15
2019 Administration and operations 48 35 7 4 5 1 0 85 8 90
2019 Human resources 18 30 20 11 17 4 0 50 29 30
2019 Financial management 48 28 10 5 3 5 0 81 9 35
2019 Procurement 55 38 0 7 0 0 0 93 7 15
2019 Material management 39 9 13 13 26 0 0 48 39 10
2019 Information management 42 40 11 7 0 0 0 83 7 20
2019 Information technology 51 20 13 7 7 2 0 73 14 45
2019 Data sciences 28 57 15 0 0 0 0 85 0 20
2019 Policy 77 23 0 0 0 0 0 100 0 10
2019 Project management 36 48 0 16 0 0 0 84 16 20
2019 None of the above 49 13 0 7 17 13 0 72 28 40

Question 34. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 39 5 3 0 6 0 91 3 50
2024 Intelligence analysts 71 14 0 6 9 0 0 85 15 10
2024 Compliance, inspection and enforcement 42 24 20 11 3 0 0 66 14 35
2024 Communications or public affairs 43 35 12 5 2 2 0 80 8 95
2024 Security 86 0 0 8 7 0 0 86 14 15
2024 Legal services 8 61 8 15 8 0 0 69 23 10
2024 Administration and operations 44 28 11 9 6 1 0 73 16 155
2024 Human resources 33 50 4 10 0 2 0 85 10 40
2024 Financial management 40 34 16 2 4 5 0 78 6 50
2024 Procurement 38 25 19 6 11 0 0 63 17 15
2024 Information management 56 30 10 0 0 4 0 90 0 25
2024 Information technology 27 34 16 14 3 6 0 65 18 70
2024 Data sciences 37 22 24 9 2 6 0 62 12 35
2024 Policy 36 35 4 25 0 0 0 71 25 20
2024 Project management 51 29 11 3 4 2 0 82 7 35
2024 Other services to the public 32 29 18 9 0 13 0 70 10 15
2024 None of the above 39 31 5 6 12 4 3 76 19 35
2022 Client contact centre 41 42 7 6 0 0 4 86 6 35
2022 Compliance, inspection and enforcement 60 26 5 5 0 3 0 89 5 35
2022 Communications or public affairs 55 26 9 3 4 3 0 83 7 60
2022 Security 73 10 0 10 0 8 0 90 10 10
2022 Legal services 55 45 0 0 0 0 0 100 0 10
2022 Administration and operations 52 29 11 4 3 1 0 82 6 145
2022 Human resources 40 42 11 4 0 3 0 84 5 45
2022 Financial management 58 42 0 0 0 0 0 100 0 20
2022 Information management 46 44 5 5 0 0 0 90 5 20
2022 Information technology 34 26 19 11 6 3 2 63 17 65
2022 Data sciences 50 42 2 0 0 5 0 98 0 35
2022 Policy 53 38 8 0 0 0 0 92 0 15
2022 Project management 25 51 12 6 3 3 0 78 9 30
2022 Other services to the public 46 12 25 5 6 6 0 61 12 15
2022 None of the above 52 27 12 2 0 7 0 85 2 40
2020 Client contact centre 50 26 16 0 0 7 0 82 0 40
2020 Compliance, inspection and enforcement 71 19 4 3 3 0 0 90 6 30
2020 Communications or public affairs 63 27 10 0 0 0 0 90 0 60
2020 Legal services 91 9 0 0 0 0 0 100 0 10
2020 Administration and operations 55 30 11 2 1 2 0 86 2 125
2020 Human resources 32 45 17 0 4 2 0 79 4 50
2020 Financial management 48 34 0 11 3 0 3 86 14 35
2020 Procurement 53 41 6 0 0 0 0 94 0 15
2020 Information management 54 14 5 21 5 0 0 68 27 20
2020 Information technology 45 33 12 7 0 3 0 81 7 70
2020 Data sciences 41 31 15 8 5 0 0 72 13 20
2020 Policy 56 23 0 4 12 6 0 84 16 20
2020 Project management 53 28 20 0 0 0 0 80 0 15
2020 Other services to the public 41 22 20 5 6 0 6 67 12 20
2020 None of the above 52 21 18 6 3 0 0 73 9 35
2019 Client contact centre 52 31 8 5 3 2 0 85 8 40
2019 Compliance, inspection and enforcement 64 17 0 10 5 5 0 85 15 20
2019 Communications or public affairs 46 36 10 3 3 0 2 84 6 65
2019 Legal services 70 30 0 0 0 0 0 100 0 15
2019 Administration and operations 50 32 6 8 2 1 0 83 11 90
2019 Human resources 19 33 27 14 7 0 0 53 21 30
2019 Financial management 49 36 5 3 3 5 0 89 6 35
2019 Procurement 55 31 14 0 0 0 0 86 0 15
2019 Material management 48 0 26 13 13 0 0 48 26 10
2019 Information management 36 52 6 7 0 0 0 88 7 20
2019 Information technology 37 31 16 9 5 2 0 70 14 45
2019 Data sciences 24 48 19 9 0 0 0 72 9 20
2019 Policy 83 17 0 0 0 0 0 100 0 10
2019 Project management 35 42 10 13 0 0 0 78 13 20
2019 None of the above 53 15 0 11 16 5 0 72 28 40

Question 35. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 33 15 9 0 8 0 74 10 50
2024 Intelligence analysts 25 37 16 6 9 8 0 66 17 10
2024 Compliance, inspection and enforcement 37 11 30 19 3 0 0 48 22 35
2024 Communications or public affairs 29 35 14 13 3 6 0 68 17 95
2024 Security 62 23 0 0 14 0 0 86 14 15
2024 Legal services 8 24 52 16 0 0 0 32 16 10
2024 Administration and operations 32 31 15 11 7 3 0 66 19 155
2024 Human resources 15 51 19 8 2 5 0 69 11 40
2024 Financial management 27 43 14 1 6 8 0 77 8 50
2024 Procurement 25 36 28 0 11 0 0 61 11 15
2024 Information management 49 29 13 0 0 9 0 85 0 25
2024 Information technology 18 42 11 20 5 4 0 63 26 70
2024 Data sciences 29 28 21 9 2 6 5 64 13 35
2024 Policy 36 16 13 16 13 6 0 56 31 20
2024 Project management 27 43 13 14 4 0 0 70 17 35
2024 Other services to the public 18 28 24 17 0 13 0 52 20 15
2024 None of the above 22 30 16 13 9 8 3 58 24 30
2022 Client contact centre 40 38 10 6 0 3 4 83 6 35
2022 Compliance, inspection and enforcement 44 34 11 5 3 3 0 80 8 35
2022 Communications or public affairs 41 28 12 9 7 3 0 71 16 60
2022 Security 73 10 0 10 0 8 0 90 10 10
2022 Legal services 32 61 7 0 0 0 0 93 0 10
2022 Administration and operations 45 29 14 7 3 2 0 75 11 145
2022 Human resources 25 48 11 11 0 5 0 77 11 45
2022 Financial management 40 41 18 0 0 0 0 82 0 20
2022 Information management 36 38 22 5 0 0 0 73 5 20
2022 Information technology 30 23 13 21 7 3 2 56 30 65
2022 Data sciences 46 39 8 0 0 6 0 91 0 35
2022 Policy 54 26 15 5 0 0 0 80 5 15
2022 Project management 15 52 9 5 12 6 0 71 19 30
2022 Other services to the public 30 22 19 11 11 6 0 56 24 15
2022 None of the above 44 24 15 12 0 4 0 72 13 40
2020 Client contact centre 43 27 21 0 0 10 0 77 0 40
2020 Compliance, inspection and enforcement 53 34 7 0 6 0 0 87 6 30
2020 Communications or public affairs 45 38 13 4 0 0 0 83 4 60
2020 Legal services 84 16 0 0 0 0 0 100 0 15
2020 Administration and operations 40 29 18 6 2 5 0 72 9 120
2020 Human resources 21 43 21 6 2 8 0 69 8 50
2020 Financial management 34 30 11 6 3 16 0 76 10 35
2020 Procurement 37 57 0 6 0 0 0 94 6 15
2020 Information management 38 25 5 16 11 5 0 67 28 20
2020 Information technology 31 39 17 3 3 7 0 75 6 70
2020 Data sciences 36 31 20 8 5 0 0 67 13 20
2020 Policy 44 25 11 9 5 6 0 73 15 20
2020 Project management 38 42 20 0 0 0 0 80 0 15
2020 Other services to the public 25 33 14 5 11 11 0 66 18 20
2020 None of the above 39 33 12 6 6 3 0 75 13 35
2019 Client contact centre 43 34 12 5 5 2 0 78 10 40
2019 Compliance, inspection and enforcement 43 29 10 5 10 5 0 75 15 20
2019 Communications or public affairs 30 38 19 8 3 2 0 69 12 65
2019 Legal services 58 37 6 0 0 0 0 94 0 15
2019 Administration and operations 34 39 11 8 4 4 0 77 12 90
2019 Human resources 17 31 17 14 14 8 0 52 30 30
2019 Financial management 37 42 7 5 3 5 0 84 9 35
2019 Procurement 48 31 14 7 0 0 0 79 7 15
2019 Material management 39 9 26 13 13 0 0 48 26 10
2019 Information management 25 39 18 12 0 7 0 68 13 20
2019 Information technology 28 26 23 9 11 2 0 55 21 45
2019 Data sciences 28 34 24 9 0 5 0 66 10 20
2019 Policy 55 45 0 0 0 0 0 100 0 10
2019 Project management 20 46 12 10 13 0 0 66 22 20
2019 None of the above 48 13 7 7 14 10 0 69 24 40

Question 36. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 27 46 13 10 2 2 0 75 12 50
2024 Intelligence analysts 37 18 24 12 9 0 0 55 21 10
2024 Compliance, inspection and enforcement 33 25 14 23 5 0 0 57 29 35
2024 Communications or public affairs 30 36 12 12 7 3 0 68 20 95
2024 Security 51 29 0 13 7 0 0 80 20 15
2024 Legal services 8 16 53 23 0 0 0 24 23 10
2024 Administration and operations 35 33 11 12 9 1 0 68 21 155
2024 Human resources 23 52 14 9 2 0 0 75 11 40
2024 Financial management 35 35 15 9 4 2 0 72 13 50
2024 Procurement 38 15 25 10 11 0 0 53 21 15
2024 Information management 36 46 9 3 0 6 0 87 3 25
2024 Information technology 20 39 18 14 6 3 0 61 21 70
2024 Data sciences 25 31 33 3 5 3 0 58 8 35
2024 Policy 15 32 29 9 9 6 0 50 19 20
2024 Project management 25 45 12 12 5 0 0 70 17 35
2024 Other services to the public 20 14 24 15 9 18 0 42 29 15
2024 None of the above 29 33 10 13 11 4 0 65 25 35
2022 Client contact centre 45 32 10 6 3 0 4 80 9 35
2022 Compliance, inspection and enforcement 45 42 3 8 3 0 0 86 11 35
2022 Communications or public affairs 39 39 7 13 3 0 0 77 16 60
2022 Security 58 14 18 10 0 0 0 72 10 10
2022 Legal services 37 55 7 0 0 0 0 93 0 10
2022 Administration and operations 43 31 14 8 4 1 0 74 12 145
2022 Human resources 26 51 7 9 0 8 0 84 9 45
2022 Financial management 45 36 15 5 0 0 0 80 5 20
2022 Information management 16 52 8 24 0 0 0 68 24 20
2022 Information technology 26 34 13 15 11 2 0 61 26 65
2022 Data sciences 44 36 8 2 0 6 3 88 3 35
2022 Policy 46 33 8 13 0 0 0 78 13 15
2022 Project management 21 48 3 21 6 0 0 69 28 30
2022 Other services to the public 30 46 7 6 11 0 0 76 18 15
2022 None of the above 39 42 10 2 4 2 0 83 7 40
2020 Client contact centre 48 19 22 7 0 5 0 70 7 40
2020 Compliance, inspection and enforcement 53 30 7 3 3 4 0 87 6 30
2020 Communications or public affairs 33 46 11 10 0 0 0 79 10 60
2020 Legal services 69 31 0 0 0 0 0 100 0 15
2020 Administration and operations 31 38 14 12 2 2 0 71 14 125
2020 Human resources 27 48 17 2 2 4 0 78 5 50
2020 Financial management 46 32 5 6 0 10 0 87 7 35
2020 Procurement 26 62 12 0 0 0 0 88 0 15
2020 Information management 25 19 24 21 5 5 0 46 28 20
2020 Information technology 25 43 14 14 1 3 0 69 16 70
2020 Data sciences 26 36 15 13 10 0 0 61 23 20
2020 Policy 44 36 5 5 3 6 0 85 9 20
2020 Project management 26 63 11 0 0 0 0 89 0 15
2020 Other services to the public 30 16 30 11 6 6 0 50 18 20
2020 None of the above 24 57 8 5 6 0 0 81 11 35
2019 Client contact centre 45 31 12 10 0 2 0 77 10 40
2019 Compliance, inspection and enforcement 43 33 10 0 10 5 0 80 10 20
2019 Communications or public affairs 26 37 19 10 7 1 0 64 17 65
2019 Legal services 52 48 0 0 0 0 0 100 0 15
2019 Administration and operations 32 42 8 12 2 3 0 77 15 90
2019 Human resources 20 21 14 25 11 8 0 45 40 30
2019 Financial management 36 25 18 10 6 5 0 65 16 35
2019 Procurement 48 24 21 7 0 0 0 71 7 15
2019 Material management 39 9 26 13 13 0 0 48 26 10
2019 Information management 26 26 35 7 0 7 0 56 7 20
2019 Information technology 27 32 8 16 14 2 0 61 31 45
2019 Data sciences 28 35 23 5 9 0 0 63 14 20
2019 Policy 33 23 11 33 0 0 0 56 33 10
2019 Project management 30 36 19 9 6 0 0 66 15 20
2019 None of the above 33 28 7 10 14 8 0 67 26 40

Question 37. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 57 34 4 4 0 2 0 92 4 50
2024 Intelligence analysts 84 16 0 0 0 0 0 100 0 10
2024 Compliance, inspection and enforcement 73 17 9 0 0 0 0 91 0 35
2024 Communications or public affairs 58 26 10 2 2 2 0 86 4 95
2024 Security 75 25 0 0 0 0 0 100 0 15
2024 Legal services 69 24 8 0 0 0 0 92 0 10
2024 Administration and operations 64 27 6 2 0 2 0 92 2 155
2024 Human resources 58 30 8 4 0 0 0 89 4 40
2024 Financial management 68 17 13 0 0 2 0 87 0 50
2024 Procurement 57 18 18 0 0 0 8 80 0 15
2024 Information management 65 32 0 0 0 4 0 100 0 25
2024 Information technology 63 26 5 2 0 4 0 93 2 70
2024 Data sciences 69 17 12 2 0 0 0 86 2 35
2024 Policy 86 14 0 0 0 0 0 100 0 20
2024 Project management 78 22 0 0 0 0 0 100 0 35
2024 Other services to the public 53 29 0 5 0 13 0 94 6 15
2024 None of the above 69 22 0 3 0 6 0 96 4 35
2022 Client contact centre 71 21 2 3 0 0 4 95 3 35
2022 Compliance, inspection and enforcement 72 17 5 0 0 6 0 94 0 35
2022 Communications or public affairs 63 26 7 0 2 2 0 91 2 60
2022 Security 76 24 0 0 0 0 0 100 0 10
2022 Legal services 91 9 0 0 0 0 0 100 0 10
2022 Administration and operations 73 18 6 1 1 2 0 92 2 145
2022 Human resources 72 21 6 0 0 0 0 94 0 45
2022 Financial management 69 26 0 0 0 5 0 100 0 20
2022 Information management 38 46 10 0 0 6 0 90 0 20
2022 Information technology 67 27 0 1 2 3 0 97 3 65
2022 Data sciences 56 29 15 0 0 0 0 85 0 35
2022 Policy 86 14 0 0 0 0 0 100 0 15
2022 Project management 62 28 6 0 0 3 0 94 0 30
2022 Other services to the public 42 45 13 0 0 0 0 87 0 15
2022 None of the above 76 19 2 3 0 0 0 95 3 40
2020 Client contact centre 71 16 10 0 2 0 0 88 2 40
2020 Compliance, inspection and enforcement 75 19 6 0 0 0 0 94 0 30
2020 Communications or public affairs 59 28 11 0 0 1 0 89 0 60
2020 Legal services 100 0 0 0 0 0 0 100 0 15
2020 Administration and operations 71 18 7 4 0 0 0 89 4 125
2020 Human resources 62 28 4 0 2 4 0 94 2 50
2020 Financial management 68 21 9 3 0 0 0 89 3 35
2020 Procurement 68 14 6 12 0 0 0 82 12 15
2020 Information management 38 30 21 0 11 0 0 68 11 20
2020 Information technology 64 22 10 3 0 1 0 87 3 70
2020 Data sciences 65 20 15 0 0 0 0 85 0 20
2020 Policy 51 22 17 0 6 6 0 76 6 20
2020 Project management 60 0 27 6 0 7 0 65 6 15
2020 Other services to the public 64 30 0 0 0 6 0 100 0 20
2020 None of the above 66 17 3 11 0 2 0 85 12 35
2019 Client contact centre 58 30 5 3 0 5 0 92 3 40
2019 Compliance, inspection and enforcement 70 19 10 0 0 0 0 90 0 20
2019 Communications or public affairs 52 36 3 3 4 1 1 91 7 65
2019 Legal services 88 12 0 0 0 0 0 100 0 15
2019 Administration and operations 74 19 5 1 1 0 0 93 2 90
2019 Human resources 56 29 0 8 0 7 0 92 8 30
2019 Financial management 75 11 8 3 0 2 0 88 3 35
2019 Procurement 71 29 0 0 0 0 0 100 0 15
2019 Material management 78 0 22 0 0 0 0 78 0 10
2019 Information management 55 40 0 0 5 0 0 95 5 20
2019 Information technology 66 15 16 0 0 2 0 83 0 45
2019 Data sciences 69 22 9 0 0 0 0 91 0 20
2019 Policy 67 33 0 0 0 0 0 100 0 10
2019 Project management 73 24 4 0 0 0 0 96 0 20
2019 None of the above 70 14 7 3 4 3 0 86 6 40
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My Organization (Department or Agency)

Question 38. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 32 48 13 5 0 2 0 82 5 50
2024 Intelligence analysts 78 6 0 15 0 0 0 85 15 10
2024 Compliance, inspection and enforcement 34 50 7 6 3 0 0 83 9 35
2024 Communications or public affairs 38 47 9 5 0 2 0 86 5 95
2024 Security 59 35 0 7 0 0 0 93 7 15
2024 Legal services 24 50 26 0 0 0 0 74 0 10
2024 Administration and operations 42 43 9 6 0 0 0 84 6 155
2024 Human resources 49 37 7 2 0 5 0 90 3 40
2024 Financial management 35 52 9 0 1 2 0 89 2 50
2024 Procurement 50 30 14 6 0 0 0 80 6 15
2024 Information management 56 34 10 0 0 0 0 90 0 25
2024 Information technology 32 44 18 3 3 0 0 76 6 70
2024 Data sciences 44 30 12 7 0 2 5 79 7 35
2024 Policy 42 30 21 8 0 0 0 72 8 20
2024 Project management 33 51 6 2 8 0 0 84 10 35
2024 Other services to the public 23 55 14 9 0 0 0 78 9 15
2024 None of the above 40 49 0 6 3 3 0 91 9 35
2022 Client contact centre 40 47 7 0 3 3 0 90 3 35
2022 Compliance, inspection and enforcement 58 25 8 6 3 0 0 83 8 35
2022 Communications or public affairs 47 39 10 1 1 2 0 87 3 60
2022 Security 48 42 0 10 0 0 0 90 10 10
2022 Legal services 85 7 7 0 0 0 0 93 0 10
2022 Administration and operations 43 42 12 2 1 0 0 85 3 145
2022 Human resources 45 45 3 4 0 3 0 93 4 45
2022 Financial management 47 48 5 0 0 0 0 95 0 20
2022 Information management 41 48 7 5 0 0 0 89 5 20
2022 Information technology 28 43 20 5 3 2 0 72 8 65
2022 Data sciences 43 44 10 2 0 0 0 87 2 35
2022 Policy 46 54 0 0 0 0 0 100 0 15
2022 Project management 29 56 12 0 3 0 0 85 3 30
2022 Other services to the public 37 47 6 10 0 0 0 84 10 15
2022 None of the above 47 48 2 2 0 0 0 96 2 40
2020 Client contact centre 50 38 10 0 2 0 0 88 2 40
2020 Compliance, inspection and enforcement 67 30 0 0 3 0 0 97 3 30
2020 Communications or public affairs 51 40 8 1 0 0 0 90 1 60
2020 Legal services 55 45 0 0 0 0 0 100 0 15
2020 Administration and operations 39 46 7 4 1 2 0 87 5 125
2020 Human resources 52 41 2 6 0 0 0 93 6 50
2020 Financial management 50 32 15 0 0 3 0 85 0 35
2020 Procurement 45 49 6 0 0 0 0 94 0 15
2020 Information management 28 45 21 5 0 0 0 73 5 20
2020 Information technology 39 38 13 4 1 4 0 81 6 70
2020 Data sciences 31 51 15 3 0 0 0 82 3 20
2020 Policy 36 59 0 0 5 0 0 95 5 20
2020 Project management 38 36 25 0 0 0 0 75 0 15
2020 Other services to the public 53 32 10 0 6 0 0 84 6 20
2020 None of the above 40 49 6 2 3 0 0 88 5 35
2019 Client contact centre 52 38 5 3 0 3 0 92 3 40
2019 Compliance, inspection and enforcement 27 59 10 0 5 0 0 86 5 20
2019 Communications or public affairs 49 31 15 3 0 0 2 81 3 65
2019 Legal services 75 25 0 0 0 0 0 100 0 15
2019 Administration and operations 48 38 4 6 2 1 0 87 8 90
2019 Human resources 38 52 6 4 0 0 0 90 4 30
2019 Financial management 46 47 5 3 0 0 0 93 3 35
2019 Procurement 48 52 0 0 0 0 0 100 0 15
2019 Material management 36 38 13 0 13 0 0 74 13 10
2019 Information management 38 41 21 0 0 0 0 79 0 20
2019 Information technology 38 42 10 2 5 2 0 83 7 45
2019 Data sciences 37 35 18 5 5 0 0 73 9 20
2019 Policy 83 17 0 0 0 0 0 100 0 10
2019 Project management 34 51 6 9 0 0 0 85 9 20
2019 None of the above 49 31 10 1 9 0 0 79 10 40

Question 39. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 34 21 10 3 2 0 65 13 50
2024 Intelligence analysts 32 39 6 13 9 0 0 72 22 10
2024 Compliance, inspection and enforcement 29 25 14 26 3 3 0 56 30 35
2024 Communications or public affairs 15 37 19 20 4 5 0 55 25 95
2024 Security 58 23 0 13 7 0 0 80 20 15
2024 Legal services 8 26 18 31 16 0 0 34 48 10
2024 Administration and operations 18 37 18 17 8 2 1 57 25 155
2024 Human resources 21 46 10 18 2 3 0 69 21 40
2024 Financial management 19 37 25 2 7 10 0 62 10 50
2024 Procurement 11 50 33 0 6 0 0 62 6 15
2024 Information management 31 47 16 0 0 6 0 83 0 25
2024 Information technology 16 34 20 22 7 1 0 51 30 70
2024 Data sciences 27 24 22 6 12 5 5 56 20 35
2024 Policy 15 38 17 27 4 0 0 53 31 20
2024 Project management 13 33 16 30 7 0 0 46 38 35
2024 Other services to the public 12 49 16 10 13 0 0 61 23 15
2024 None of the above 24 39 5 10 17 6 0 66 28 35
2022 Client contact centre 48 41 8 0 3 0 0 89 3 35
2022 Compliance, inspection and enforcement 58 22 6 11 3 0 0 80 14 35
2022 Communications or public affairs 27 47 11 13 3 0 0 73 16 60
2022 Security 48 17 10 25 0 0 0 65 25 10
2022 Legal services 45 55 0 0 0 0 0 100 0 10
2022 Administration and operations 31 37 16 10 3 2 1 70 13 145
2022 Human resources 26 39 21 9 4 0 0 65 13 45
2022 Financial management 26 46 16 13 0 0 0 71 13 20
2022 Information management 29 43 5 10 0 14 0 83 12 20
2022 Information technology 18 35 25 12 9 2 0 54 21 65
2022 Data sciences 30 49 16 2 2 0 0 79 5 35
2022 Policy 9 64 14 6 7 0 0 72 13 15
2022 Project management 16 52 14 15 3 0 0 68 18 30
2022 Other services to the public 36 43 6 10 5 0 0 79 15 15
2022 None of the above 32 41 13 12 0 2 0 75 12 40
2020 Client contact centre 28 57 12 0 0 2 0 88 0 40
2020 Compliance, inspection and enforcement 53 28 3 10 3 3 0 84 13 30
2020 Communications or public affairs 33 50 9 7 0 2 0 84 7 60
2020 Legal services 47 37 0 16 0 0 0 84 16 15
2020 Administration and operations 27 46 15 8 2 3 0 75 10 125
2020 Human resources 23 45 21 6 0 4 0 72 6 50
2020 Financial management 41 24 17 8 3 7 0 70 12 35
2020 Procurement 30 51 11 0 0 8 0 88 0 15
2020 Information management 19 43 21 5 11 0 0 63 16 20
2020 Information technology 24 45 13 12 3 3 0 71 16 70
2020 Data sciences 22 54 16 9 0 0 0 75 9 20
2020 Policy 33 42 5 11 3 5 0 79 15 20
2020 Project management 29 47 20 4 0 0 0 76 4 15
2020 Other services to the public 16 46 4 11 11 11 0 70 26 20
2020 None of the above 24 41 14 12 6 3 0 67 19 35
2019 Client contact centre 40 34 16 3 3 4 0 78 5 40
2019 Compliance, inspection and enforcement 27 53 6 14 0 0 0 80 14 20
2019 Communications or public affairs 25 37 18 18 0 1 0 63 19 65
2019 Legal services 52 37 12 0 0 0 0 88 0 15
2019 Administration and operations 27 40 16 11 5 1 0 68 15 90
2019 Human resources 10 35 34 11 11 0 0 45 21 30
2019 Financial management 25 46 17 6 3 3 0 73 10 35
2019 Procurement 41 38 21 0 0 0 0 79 0 15
2019 Material management 18 38 18 13 13 0 0 55 26 10
2019 Information management 26 28 27 19 0 0 0 54 19 20
2019 Information technology 27 20 22 20 11 0 0 46 31 45
2019 Data sciences 19 44 14 23 0 0 0 63 23 20
2019 Policy 44 56 0 0 0 0 0 100 0 10
2019 Project management 16 58 0 26 0 0 0 74 26 20
2019 None of the above 30 23 25 7 11 5 0 55 19 40

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 33 15 7 7 1 2 71 14 50
2024 Intelligence analysts 45 33 0 15 0 7 0 84 16 10
2024 Compliance, inspection and enforcement 37 43 14 2 3 0 0 80 6 35
2024 Communications or public affairs 31 47 14 3 2 2 2 80 5 95
2024 Security 81 13 0 7 0 0 0 93 7 15
2024 Legal services 35 26 15 24 0 0 0 61 24 10
2024 Administration and operations 31 35 15 9 7 2 0 68 17 155
2024 Human resources 37 43 4 10 2 4 0 83 13 40
2024 Financial management 36 25 15 14 4 5 1 65 19 50
2024 Procurement 39 30 25 6 0 0 0 69 6 15
2024 Information management 50 28 4 13 0 0 5 82 14 25
2024 Information technology 28 41 21 1 6 1 1 71 7 70
2024 Data sciences 29 36 22 0 6 3 5 70 6 35
2024 Policy 44 30 4 23 0 0 0 74 23 20
2024 Project management 41 42 11 3 3 0 0 83 6 35
2024 Other services to the public 32 31 21 0 15 0 0 63 15 15
2024 None of the above 33 33 10 5 10 6 3 73 16 35
2022 Client contact centre 36 39 14 8 3 0 0 76 11 35
2022 Compliance, inspection and enforcement 41 39 8 5 4 3 0 83 9 35
2022 Communications or public affairs 40 43 10 2 3 1 2 85 5 60
2022 Security 59 22 0 19 0 0 0 81 19 10
2022 Legal services 77 15 8 0 0 0 0 92 0 10
2022 Administration and operations 40 28 20 4 3 3 1 72 7 145
2022 Human resources 36 44 8 7 0 6 0 85 7 45
2022 Financial management 43 38 11 4 5 0 0 81 8 20
2022 Information management 38 28 17 6 5 0 7 71 11 20
2022 Information technology 39 40 14 3 2 3 0 81 5 65
2022 Data sciences 39 23 24 5 3 3 3 66 8 35
2022 Policy 32 61 7 0 0 0 0 93 0 15
2022 Project management 31 38 22 3 3 3 0 71 7 30
2022 Other services to the public 42 47 11 0 0 0 0 89 0 15
2022 None of the above 47 21 9 13 5 2 4 72 19 40
2020 Client contact centre 43 29 9 10 2 7 0 77 13 40
2020 Compliance, inspection and enforcement 49 29 7 9 3 3 0 81 12 30
2020 Communications or public affairs 41 32 9 13 1 3 0 75 15 60
2020 Legal services 71 29 0 0 0 0 0 100 0 15
2020 Administration and operations 34 37 17 5 2 4 1 75 8 125
2020 Human resources 28 32 19 14 5 2 0 62 19 50
2020 Financial management 32 18 21 11 9 9 0 55 22 35
2020 Procurement 37 45 6 12 0 0 0 82 12 15
2020 Information management 29 28 21 5 11 5 0 61 17 20
2020 Information technology 34 42 13 9 0 3 0 78 9 70
2020 Data sciences 36 29 10 15 5 5 0 68 21 20
2020 Policy 22 47 6 9 16 0 0 69 25 20
2020 Project management 41 27 20 13 0 0 0 67 13 15
2020 Other services to the public 31 16 11 27 4 6 6 53 35 20
2020 None of the above 33 41 14 9 0 2 0 76 10 35
2019 Client contact centre 43 32 13 8 0 5 0 79 8 40
2019 Compliance, inspection and enforcement 37 35 9 14 5 0 0 72 19 20
2019 Communications or public affairs 46 38 6 5 4 0 1 85 9 65
2019 Legal services 70 24 0 6 0 0 0 94 6 15
2019 Administration and operations 38 28 19 7 4 4 1 68 11 90
2019 Human resources 12 32 20 18 15 3 0 46 33 30
2019 Financial management 46 22 10 7 9 0 5 72 17 35
2019 Procurement 33 38 7 7 7 7 0 77 15 15
2019 Material management 18 35 31 9 7 0 0 53 16 10
2019 Information management 38 39 4 19 0 0 0 77 19 20
2019 Information technology 46 21 17 12 5 0 0 67 16 45
2019 Data sciences 28 21 42 5 5 0 0 49 9 20
2019 Policy 22 50 11 17 0 0 0 72 17 10
2019 Project management 29 52 0 10 6 0 4 83 17 20
2019 None of the above 33 25 13 14 9 4 2 62 25 40

Question 41. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 31 24 6 1 3 0 68 8 50
2024 Intelligence analysts 48 43 0 0 9 0 0 91 9 10
2024 Compliance, inspection and enforcement 59 22 14 3 0 0 3 83 3 35
2024 Communications or public affairs 40 39 14 1 4 2 0 81 5 95
2024 Security 93 0 7 0 0 0 0 93 0 15
2024 Legal services 17 45 31 8 0 0 0 61 8 10
2024 Administration and operations 38 39 16 2 4 1 0 78 5 155
2024 Human resources 35 46 11 7 2 0 0 80 9 40
2024 Financial management 34 43 11 2 5 5 0 81 8 50
2024 Procurement 45 36 13 6 0 0 0 81 6 15
2024 Information management 62 17 6 8 0 9 0 86 8 25
2024 Information technology 34 45 17 3 1 0 0 78 4 70
2024 Data sciences 44 31 17 6 2 0 0 75 8 35
2024 Policy 43 36 9 12 0 0 0 79 12 20
2024 Project management 38 51 6 5 0 0 0 89 5 35
2024 Other services to the public 42 28 22 9 0 0 0 70 9 15
2024 None of the above 37 33 10 0 10 8 3 78 11 35
2022 Client contact centre 55 37 5 0 3 0 0 92 3 35
2022 Compliance, inspection and enforcement 55 31 11 0 0 3 0 89 0 35
2022 Communications or public affairs 53 38 6 2 1 0 0 91 3 60
2022 Security 65 17 10 8 0 0 0 82 8 10
2022 Legal services 85 15 0 0 0 0 0 100 0 10
2022 Administration and operations 44 35 13 4 1 3 0 81 5 145
2022 Human resources 35 39 11 9 0 6 0 79 9 45
2022 Financial management 40 40 15 5 0 0 0 80 5 20
2022 Information management 43 26 19 5 0 7 0 74 5 20
2022 Information technology 44 29 16 5 3 3 0 75 8 65
2022 Data sciences 34 47 14 5 0 0 0 81 5 35
2022 Policy 64 15 15 6 0 0 0 79 6 15
2022 Project management 28 54 11 0 0 7 0 88 0 30
2022 Other services to the public 53 23 17 0 6 0 0 76 6 15
2022 None of the above 50 39 6 2 0 2 0 91 2 40
2020 Client contact centre 43 22 19 2 2 12 0 73 5 40
2020 Compliance, inspection and enforcement 60 25 6 3 3 3 0 88 6 30
2020 Communications or public affairs 49 30 14 4 0 0 2 81 4 60
2020 Legal services 71 29 0 0 0 0 0 100 0 15
2020 Administration and operations 37 38 22 0 0 3 0 78 0 120
2020 Human resources 28 47 13 6 2 4 0 79 8 50
2020 Financial management 40 37 11 6 3 4 0 80 9 35
2020 Procurement 59 34 6 0 0 0 0 94 0 15
2020 Information management 44 25 16 10 5 0 0 68 16 20
2020 Information technology 39 44 10 4 0 3 0 85 4 70
2020 Data sciences 36 51 8 5 0 0 0 87 5 20
2020 Policy 40 56 0 0 4 0 0 96 4 20
2020 Project management 33 36 30 0 0 0 0 70 0 15
2020 Other services to the public 27 28 27 6 6 6 0 58 13 20
2020 None of the above 38 35 15 6 3 3 0 76 9 35
2019 Client contact centre 42 39 15 0 0 4 0 84 0 40
2019 Compliance, inspection and enforcement 48 27 10 15 0 0 0 76 15 20
2019 Communications or public affairs 44 23 21 8 4 0 0 67 12 60
2019 Legal services 75 19 6 0 0 0 0 94 0 15
2019 Administration and operations 41 33 14 5 5 1 0 75 10 90
2019 Human resources 11 37 28 12 10 3 0 49 22 30
2019 Financial management 44 28 19 2 6 0 0 72 9 35
2019 Procurement 48 31 21 0 0 0 0 79 0 15
2019 Material management 48 0 26 26 0 0 0 48 26 10
2019 Information management 33 47 13 7 0 0 0 81 7 15
2019 Information technology 49 24 18 5 5 0 0 72 9 45
2019 Data sciences 24 54 14 5 0 0 5 81 5 20
2019 Policy 33 67 0 0 0 0 0 100 0 10
2019 Project management 31 39 16 6 6 0 0 71 13 20
2019 None of the above 36 25 28 3 6 2 0 62 9 40

Question 42. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 24 13 6 3 24 0 71 12 50
2024 Intelligence analysts 37 21 8 0 15 13 6 71 19 10
2024 Compliance, inspection and enforcement 17 17 27 9 8 18 4 44 22 35
2024 Communications or public affairs 26 22 18 3 4 23 3 65 11 95
2024 Security 59 18 0 0 7 10 7 92 8 15
2024 Legal services 0 50 34 8 8 0 0 50 16 10
2024 Administration and operations 26 22 19 3 8 18 3 61 14 155
2024 Human resources 21 22 17 14 2 21 3 56 21 40
2024 Financial management 16 23 18 14 5 21 3 51 25 50
2024 Procurement 14 27 26 12 5 16 0 48 21 15
2024 Information management 45 21 7 0 0 22 5 90 0 25
2024 Information technology 23 30 16 4 14 6 8 61 20 70
2024 Data sciences 23 18 14 8 10 17 9 56 25 35
2024 Policy 29 24 6 22 8 11 0 60 34 20
2024 Project management 31 55 10 2 0 2 0 88 2 35
2024 Other services to the public 31 21 15 9 11 13 0 59 23 15
2024 None of the above 31 18 5 11 18 10 6 59 35 35
2022 Client contact centre 45 17 20 0 3 15 0 73 4 35
2022 Compliance, inspection and enforcement 26 24 15 8 3 24 0 66 14 35
2022 Communications or public affairs 33 26 10 5 3 17 5 76 11 60
2022 Security 62 10 0 10 8 10 0 81 19 10
2022 Legal services 53 15 15 0 8 9 0 75 9 10
2022 Administration and operations 31 23 20 3 1 15 6 69 6 145
2022 Human resources 30 31 18 4 0 13 4 73 5 45
2022 Financial management 30 23 26 13 0 7 0 57 15 20
2022 Information management 38 17 18 10 0 10 7 66 12 20
2022 Information technology 20 28 18 7 5 14 8 62 15 65
2022 Data sciences 14 31 12 11 0 28 3 66 16 35
2022 Policy 31 24 15 10 6 14 0 64 19 15
2022 Project management 29 29 22 5 9 6 0 61 15 30
2022 Other services to the public 23 25 17 5 17 6 7 54 26 15
2022 None of the above 35 26 7 3 7 18 4 78 13 40
2020 Client contact centre 27 27 17 5 3 20 3 69 9 40
2020 Compliance, inspection and enforcement 39 25 10 6 6 10 4 75 14 30
2020 Communications or public affairs 31 31 6 10 4 18 0 75 18 60
2020 Legal services 61 24 8 0 0 0 8 91 0 15
2020 Administration and operations 33 20 21 8 3 12 2 62 13 125
2020 Human resources 17 32 21 4 2 16 8 65 8 50
2020 Financial management 30 7 29 6 9 16 3 46 18 35
2020 Procurement 31 38 12 6 0 6 6 79 7 15
2020 Information management 26 29 9 26 11 0 0 55 37 20
2020 Information technology 31 32 14 3 3 16 3 76 7 70
2020 Data sciences 26 26 13 5 15 15 0 61 24 20
2020 Policy 16 22 16 5 12 28 0 53 24 20
2020 Project management 33 22 30 0 7 7 0 59 8 15
2020 Other services to the public 16 16 11 4 21 22 9 47 37 20
2020 None of the above 26 27 16 5 9 16 0 63 17 35
2019 Client contact centre 34 19 24 10 3 9 0 60 14 40
2019 Compliance, inspection and enforcement 37 24 9 10 10 11 0 69 21 20
2019 Communications or public affairs 32 10 16 16 9 7 10 51 30 60
2019 Legal services 70 24 0 6 0 0 0 94 6 15
2019 Administration and operations 24 28 14 16 5 11 4 60 24 90
2019 Human resources 12 11 23 18 17 11 7 28 44 30
2019 Financial management 29 17 26 6 10 12 0 51 18 35
2019 Procurement 41 24 21 7 0 7 0 69 8 15
2019 Material management 30 31 13 0 26 0 0 61 26 10
2019 Information management 25 15 29 13 0 18 0 49 16 20
2019 Information technology 44 8 16 12 9 5 7 59 24 45
2019 Data sciences 15 36 10 14 5 16 5 64 23 20
2019 Policy 33 22 34 0 11 0 0 55 11 10
2019 Project management 22 19 19 29 4 6 0 44 35 20
2019 None of the above 21 14 19 8 17 19 2 44 32 40

Question 43. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 25 44 22 4 3 3 0 70 7 50
2024 Intelligence analysts 51 26 16 6 0 0 0 78 6 10
2024 Compliance, inspection and enforcement 34 34 3 20 6 0 3 70 27 35
2024 Communications or public affairs 35 36 16 4 4 4 0 74 9 95
2024 Security 86 0 8 0 7 0 0 86 7 15
2024 Legal services 8 26 50 16 0 0 0 35 16 10
2024 Administration and operations 40 33 9 11 5 1 0 74 16 155
2024 Human resources 22 48 17 7 2 5 0 73 9 40
2024 Financial management 16 32 16 18 10 8 0 51 31 50
2024 Procurement 32 26 19 0 12 10 0 65 14 15
2024 Information management 53 29 5 6 4 4 0 84 10 25
2024 Information technology 32 28 24 9 5 0 1 61 15 70
2024 Data sciences 26 31 20 13 9 0 0 58 22 35
2024 Policy 33 41 12 8 6 0 0 74 14 20
2024 Project management 44 44 6 3 3 0 0 88 6 35
2024 Other services to the public 22 32 25 7 0 6 9 63 8 15
2024 None of the above 23 43 18 3 8 3 3 69 12 35
2022 Client contact centre 46 40 7 5 3 0 0 85 8 35
2022 Compliance, inspection and enforcement 51 19 8 11 3 5 4 76 16 35
2022 Communications or public affairs 39 33 9 12 7 0 0 72 19 60
2022 Security 57 25 0 10 8 0 0 82 18 10
2022 Legal services 68 24 0 7 0 0 0 93 7 10
2022 Administration and operations 41 35 13 6 2 2 0 78 8 145
2022 Human resources 34 47 11 2 2 3 0 84 4 45
2022 Financial management 29 42 17 7 5 0 0 71 12 20
2022 Information management 51 28 16 0 5 0 0 79 5 20
2022 Information technology 35 34 14 13 3 2 0 70 16 65
2022 Data sciences 33 49 9 5 2 3 0 84 8 35
2022 Policy 39 40 15 6 0 0 0 79 6 15
2022 Project management 21 44 19 9 6 0 0 66 16 30
2022 Other services to the public 36 25 17 16 0 6 0 65 17 15
2022 None of the above 40 39 12 2 2 4 0 83 4 40
2020 Client contact centre 35 36 16 5 2 5 0 75 7 40
2020 Compliance, inspection and enforcement 53 26 4 12 3 3 0 81 15 30
2020 Communications or public affairs 38 39 12 12 0 0 0 77 12 60
2020 Legal services 76 16 0 8 0 0 0 92 8 15
2020 Administration and operations 39 31 14 9 2 3 1 74 12 125
2020 Human resources 31 43 15 2 2 5 2 80 4 50
2020 Financial management 43 24 21 0 5 7 0 71 6 35
2020 Procurement 65 35 0 0 0 0 0 100 0 15
2020 Information management 37 21 15 0 27 0 0 58 27 20
2020 Information technology 33 38 13 12 3 2 0 72 15 70
2020 Data sciences 20 56 10 8 0 5 0 81 9 20
2020 Policy 27 31 26 16 0 0 0 58 16 20
2020 Project management 33 32 27 0 7 0 0 66 7 15
2020 Other services to the public 42 15 11 17 6 10 0 63 25 20
2020 None of the above 34 39 17 0 5 6 0 77 6 35
2019 Client contact centre 40 26 13 15 3 4 0 69 18 40
2019 Compliance, inspection and enforcement 40 28 8 24 0 0 0 68 24 20
2019 Communications or public affairs 39 31 12 9 3 4 1 74 12 60
2019 Legal services 74 14 0 6 6 0 0 87 13 15
2019 Administration and operations 38 34 8 11 6 4 0 75 17 90
2019 Human resources 24 41 17 11 4 0 3 67 15 30
2019 Financial management 49 27 11 7 3 3 0 78 11 35
2019 Procurement 57 43 0 0 0 0 0 100 0 15
2019 Material management 24 18 44 0 13 0 0 43 13 10
2019 Information management 24 37 23 10 6 0 0 61 16 20
2019 Information technology 43 25 13 12 5 0 2 70 17 45
2019 Data sciences 19 46 25 9 0 0 0 66 9 20
2019 Project management 25 50 13 5 6 0 0 75 12 20
2019 None of the above 35 27 10 8 8 11 0 70 18 40

Question 44a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 61 19 3 4 2 2 9 69 31 50
2024 Intelligence analysts 35 18 26 14 0 0 6 37 63 10
2024 Compliance, inspection and enforcement 58 17 17 3 0 0 5 61 39 35
2024 Communications or public affairs 51 27 10 0 6 1 4 54 46 95
2024 Security 65 18 10 0 0 0 7 70 30 15
2024 Legal services 41 27 25 0 8 0 0 41 59 10
2024 Administration and operations 50 21 11 6 5 1 6 53 47 155
2024 Human resources 54 16 11 2 6 0 11 61 39 40
2024 Financial management 42 14 24 0 4 6 11 51 49 50
2024 Procurement 39 30 24 7 0 0 0 39 61 15
2024 Information management 64 23 3 0 0 0 10 71 29 25
2024 Information technology 48 29 10 1 7 0 5 50 50 70
2024 Data sciences 61 23 0 0 11 3 2 64 36 35
2024 Policy 45 29 22 0 4 0 0 45 55 20
2024 Project management 52 29 6 3 5 3 3 55 45 35
2024 Other services to the public 41 15 24 0 0 7 13 51 49 15
2024 None of the above 32 31 4 6 8 3 17 40 60 35
2022 Client contact centre 62 8 8 3 0 0 19 35
2022 Compliance, inspection and enforcement 52 20 20 0 0 0 8 35
2022 Communications or public affairs 49 31 10 4 0 0 6 60
2022 Security 57 17 8 10 0 0 8 10
2022 Legal services 39 37 16 7 0 0 0 10
2022 Administration and operations 53 30 5 2 1 1 9 145
2022 Human resources 52 26 11 0 4 0 7 45
2022 Financial management 51 39 4 0 0 0 5 20
2022 Information management 44 20 16 0 4 0 17 20
2022 Information technology 51 23 11 5 0 0 11 65
2022 Data sciences 58 31 5 4 0 0 3 35
2022 Policy 66 14 20 0 0 0 0 15
2022 Project management 67 21 6 3 0 0 3 30
2022 Other services to the public 36 23 5 7 6 0 23 15
2022 None of the above 71 10 7 0 0 0 11 40
2020 Client contact centre 58 13 12 5 7 3 3 40
2020 Compliance, inspection and enforcement 61 26 10 3 0 0 0 30
2020 Communications or public affairs 62 22 11 4 0 0 0 60
2020 Legal services 61 16 8 16 0 0 0 15
2020 Administration and operations 55 27 7 6 2 0 3 125
2020 Human resources 59 12 13 2 2 4 8 50
2020 Financial management 50 22 7 3 9 0 9 35
2020 Procurement 38 12 12 25 6 0 6 15
2020 Information management 46 25 9 16 5 0 0 20
2020 Information technology 53 21 17 4 0 1 3 70
2020 Data sciences 56 15 20 3 0 0 5 20
2020 Policy 65 9 9 0 17 0 0 20
2020 Project management 49 32 12 7 0 0 0 15
2020 Other services to the public 53 10 27 6 0 0 4 20
2020 None of the above 51 24 8 8 6 0 3 35
2019 Client contact centre 57 28 0 5 0 0 10 40
2019 Compliance, inspection and enforcement 67 14 10 0 0 0 9 20
2019 Communications or public affairs 54 22 16 1 2 0 5 65
2019 Legal services 53 0 35 12 0 0 0 15
2019 Administration and operations 60 21 7 6 2 0 5 90
2019 Human resources 46 14 11 14 4 0 12 30
2019 Financial management 58 20 7 0 6 0 9 35
2019 Procurement 52 26 21 0 0 0 0 15
2019 Material management 42 13 18 0 26 0 0 10
2019 Information management 28 34 27 5 0 5 0 20
2019 Information technology 59 27 8 2 0 0 4 45
2019 Data sciences 67 19 9 0 0 5 0 20
2019 Policy 61 22 11 0 0 0 6 10
2019 Project management 29 44 17 0 6 4 0 20
2019 None of the above 65 7 11 4 8 0 6 40

Question 44b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 75 4 4 2 4 2 9 84 16 50
2024 Intelligence analysts 41 12 15 16 0 0 15 49 51 10
2024 Compliance, inspection and enforcement 57 3 3 3 9 3 23 77 23 35
2024 Communications or public affairs 64 11 5 5 0 0 15 75 25 95
2024 Security 66 8 0 7 5 10 5 77 23 15
2024 Legal services 48 45 0 0 8 0 0 48 52 10
2024 Administration and operations 60 9 10 3 4 3 12 70 30 155
2024 Human resources 46 15 3 8 12 0 16 55 45 40
2024 Financial management 37 12 13 4 13 5 16 46 54 50
2024 Procurement 41 6 36 0 6 0 10 46 54 15
2024 Information management 70 8 0 0 4 4 14 85 15 25
2024 Information technology 42 18 9 1 15 1 14 49 51 70
2024 Data sciences 68 11 0 4 3 3 11 79 21 35
2024 Policy 66 9 6 11 5 0 4 69 31 20
2024 Project management 70 3 9 3 2 3 11 81 19 35
2024 Other services to the public 66 15 0 0 0 6 13 81 19 15
2024 None of the above 43 9 12 3 6 3 24 59 41 35

Question 44c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 76 8 3 2 3 0 8 82 18 50
2024 Intelligence analysts 78 16 0 0 0 0 6 83 17 10
2024 Compliance, inspection and enforcement 61 11 7 4 0 6 11 74 26 35
2024 Communications or public affairs 77 11 3 1 0 0 9 84 16 95
2024 Security 93 7 0 0 0 0 0 93 7 15
2024 Legal services 84 0 8 8 0 0 0 84 16 10
2024 Administration and operations 74 8 7 0 2 3 7 82 18 155
2024 Human resources 69 10 5 2 4 0 11 78 22 40
2024 Financial management 57 16 0 0 3 14 10 75 25 50
2024 Procurement 51 0 25 0 0 16 8 67 33 15
2024 Information management 77 9 0 0 0 4 10 90 10 25
2024 Information technology 60 11 4 3 3 6 13 74 26 70
2024 Data sciences 73 5 0 3 5 6 8 84 16 35
2024 Policy 70 26 0 0 0 0 4 73 27 20
2024 Project management 78 8 3 0 0 6 5 87 13 35
2024 Other services to the public 63 13 5 0 4 0 15 74 26 15
2024 None of the above 54 12 6 3 3 3 19 69 31 35
2022 Client contact centre 75 3 6 0 0 6 12 35
2022 Compliance, inspection and enforcement 73 11 2 0 0 8 5 35
2022 Communications or public affairs 83 5 1 0 2 1 7 60
2022 Security 53 10 11 0 0 18 8 10
2022 Legal services 85 8 0 7 0 0 0 10
2022 Administration and operations 79 7 2 1 1 3 8 145
2022 Human resources 82 4 2 2 0 0 9 45
2022 Financial management 75 10 5 0 0 0 11 20
2022 Information management 73 10 0 0 0 0 17 20
2022 Information technology 73 9 3 0 1 0 14 65
2022 Data sciences 84 5 0 6 0 3 3 35
2022 Policy 85 8 0 7 0 0 0 15
2022 Project management 72 10 3 4 0 6 6 30
2022 Other services to the public 59 5 6 0 6 0 23 15
2022 None of the above 80 5 2 0 0 6 6 40
2020 Client contact centre 74 2 7 0 5 7 5 40
2020 Compliance, inspection and enforcement 78 7 6 0 3 3 3 30
2020 Communications or public affairs 86 8 0 2 0 4 0 60
2020 Legal services 92 8 0 0 0 0 0 15
2020 Administration and operations 80 7 6 1 0 3 3 125
2020 Human resources 73 11 2 0 5 2 6 50
2020 Financial management 53 28 6 0 0 3 10 35
2020 Procurement 94 0 0 0 0 0 6 15
2020 Information management 54 11 10 0 5 16 4 20
2020 Information technology 77 3 3 1 4 6 6 70
2020 Data sciences 90 10 0 0 0 0 0 20
2020 Policy 75 9 0 0 0 5 11 20
2020 Project management 78 8 14 0 0 0 0 15
2020 Other services to the public 58 21 5 0 6 4 6 20
2020 None of the above 77 6 8 0 3 3 3 35
2019 Client contact centre 70 15 3 0 0 3 10 40
2019 Compliance, inspection and enforcement 71 0 10 5 0 10 6 20
2019 Communications or public affairs 80 11 0 0 0 2 6 65
2019 Legal services 94 0 6 0 0 0 0 15
2019 Administration and operations 79 2 7 5 1 2 3 90
2019 Human resources 54 8 15 6 4 4 9 30
2019 Financial management 86 2 3 6 0 0 2 35
2019 Procurement 93 0 0 0 0 7 0 15
2019 Material management 61 13 0 13 0 0 13 10
2019 Information management 61 15 7 6 0 5 7 20
2019 Information technology 76 13 7 0 0 2 2 45
2019 Data sciences 81 10 9 0 0 0 0 20
2019 Policy 71 11 0 0 0 11 6 10
2019 Project management 71 19 0 0 0 4 6 20
2019 None of the above 64 7 4 0 6 7 12 40

Question 44d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 75 3 5 0 2 2 14 88 12 50
2024 Intelligence analysts 81 0 6 6 0 0 6 87 13 10
2024 Compliance, inspection and enforcement 73 3 6 4 0 3 11 85 15 35
2024 Communications or public affairs 79 6 0 0 2 0 13 91 9 95
2024 Security 81 12 0 0 7 0 0 81 19 15
2024 Legal services 84 0 0 0 0 8 8 100 0 10
2024 Administration and operations 72 8 4 2 2 1 11 82 18 155
2024 Human resources 74 2 7 0 0 4 14 89 11 40
2024 Financial management 66 5 4 0 0 11 14 88 12 50
2024 Procurement 67 6 8 0 6 0 14 78 22 15
2024 Information management 71 6 0 0 0 4 20 93 7 25
2024 Information technology 62 10 1 2 2 6 18 81 19 70
2024 Data sciences 71 2 0 0 5 4 17 90 10 35
2024 Policy 70 17 5 0 0 0 9 77 23 20
2024 Project management 70 15 0 0 0 3 13 83 17 35
2024 Other services to the public 62 9 5 0 0 0 25 82 18 15
2024 None of the above 63 9 3 0 7 3 16 77 23 35

Question 44e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 66 8 4 0 3 3 16 81 19 50
2024 Intelligence analysts 73 7 8 6 0 0 6 78 22 10
2024 Compliance, inspection and enforcement 68 6 6 0 0 6 14 85 15 35
2024 Communications or public affairs 70 15 1 1 3 0 11 78 22 95
2024 Security 87 7 0 0 7 0 0 87 13 15
2024 Legal services 56 29 8 8 0 0 0 56 44 10
2024 Administration and operations 66 10 7 5 4 1 8 72 28 155
2024 Human resources 68 9 9 0 4 0 11 76 24 40
2024 Financial management 51 23 0 1 4 6 14 64 36 50
2024 Procurement 65 11 13 0 11 0 0 65 35 15
2024 Information management 78 3 0 0 0 4 15 96 4 25
2024 Information technology 58 16 0 4 2 4 15 72 28 70
2024 Data sciences 65 6 3 3 8 4 12 77 23 35
2024 Policy 82 0 5 4 0 0 9 91 9 20
2024 Project management 63 15 6 0 0 3 14 75 25 35
2024 Other services to the public 68 0 5 0 9 0 19 83 17 15
2024 None of the above 54 12 6 3 7 3 16 66 34 35

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 6 32 20 17 11 8 6 45 32 50
2024 Intelligence analysts 25 23 37 6 0 9 0 53 7 10
2024 Compliance, inspection and enforcement 26 14 16 14 19 3 8 45 37 35
2024 Communications or public affairs 21 37 12 12 12 3 3 62 26 90
2024 Security 42 18 20 0 14 0 7 64 15 15
2024 Legal services 7 42 26 0 24 0 0 50 24 10
2024 Administration and operations 27 36 9 12 11 2 3 67 24 155
2024 Human resources 23 27 13 13 15 4 7 55 31 40
2024 Financial management 16 29 8 17 15 14 1 53 38 50
2024 Procurement 25 22 14 16 23 0 0 47 38 15
2024 Information management 32 43 5 13 4 0 3 77 18 25
2024 Information technology 23 22 21 16 13 0 4 47 30 70
2024 Data sciences 20 26 13 13 20 9 0 50 36 35
2024 Policy 15 60 9 16 0 0 0 75 16 20
2024 Project management 26 47 6 9 10 3 0 75 19 35
2024 Other services to the public 18 16 17 20 20 0 9 37 44 15
2024 None of the above 14 37 0 10 17 10 13 65 35 35
2022 Client contact centre 28 23 15 15 8 3 8 57 26 35
2022 Compliance, inspection and enforcement 18 36 5 17 13 2 9 61 34 35
2022 Communications or public affairs 30 31 9 12 16 0 3 62 28 60
2022 Security 52 10 10 11 17 0 0 63 28 10
2022 Legal services 17 22 15 23 7 0 15 46 36 10
2022 Administration and operations 27 28 19 12 8 1 6 59 21 145
2022 Human resources 18 49 9 9 7 2 7 73 17 45
2022 Financial management 34 37 6 15 8 0 0 70 24 20
2022 Information management 33 45 0 11 5 0 6 84 16 20
2022 Information technology 25 37 15 10 8 2 3 65 19 65
2022 Data sciences 22 39 21 5 5 3 6 66 11 35
2022 Policy 23 48 7 6 7 8 0 77 14 15
2022 Project management 25 35 10 5 16 6 3 66 23 30
2022 Other services to the public 24 23 20 18 6 0 10 51 27 15
2022 None of the above 26 25 9 16 13 0 11 58 33 40
2020 Client contact centre 19 26 19 7 10 15 5 56 20 40
2020 Compliance, inspection and enforcement 35 14 11 16 7 3 15 59 28 30
2020 Communications or public affairs 29 30 12 18 4 1 5 64 23 60
2020 Legal services 53 31 8 0 0 8 0 91 0 15
2020 Administration and operations 31 31 13 16 2 5 2 67 19 125
2020 Human resources 24 36 12 8 6 6 8 69 17 50
2020 Financial management 34 33 6 3 17 3 3 72 21 35
2020 Procurement 38 45 6 11 0 0 0 83 11 15
2020 Information management 27 32 0 0 41 0 0 59 41 20
2020 Information technology 20 34 17 14 10 4 0 57 26 70
2020 Data sciences 20 30 10 24 10 0 5 54 36 20
2020 Policy 11 44 20 11 3 11 0 62 16 20
2020 Project management 29 31 18 7 15 0 0 60 22 15
2020 Other services to the public 22 22 5 5 26 10 9 55 39 20
2020 None of the above 16 33 20 15 8 6 2 53 25 35
2019 Client contact centre 32 28 13 9 10 5 3 66 21 40
2019 Compliance, inspection and enforcement 9 30 20 25 5 6 6 43 34 20
2019 Communications or public affairs 33 27 9 14 9 2 5 65 25 65
2019 Legal services 47 24 18 6 6 0 0 70 12 15
2019 Administration and operations 34 24 8 14 15 5 1 62 30 90
2019 Human resources 18 30 6 21 8 6 12 58 35 30
2019 Financial management 36 19 19 17 9 0 0 55 26 35
2019 Procurement 48 24 14 7 0 7 0 77 8 15
2019 Material management 24 18 9 0 48 0 0 43 48 10
2019 Information management 19 25 22 19 16 0 0 43 34 20
2019 Information technology 38 19 16 9 12 2 4 61 22 45
2019 Data sciences 15 27 24 25 5 0 5 44 31 20
2019 Policy 54 11 0 17 0 11 6 79 21 10
2019 Project management 20 33 22 19 6 0 0 53 25 20
2019 None of the above 14 28 9 17 17 11 4 49 40 40

Question 46. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 15 46 26 4 2 7 0 66 7 50
2024 Intelligence analysts 31 62 0 6 0 0 0 94 6 10
2024 Compliance, inspection and enforcement 33 35 13 10 0 6 2 75 11 35
2024 Communications or public affairs 39 33 11 11 3 3 0 74 14 90
2024 Security 55 18 13 7 7 0 0 74 13 15
2024 Legal services 8 42 26 24 0 0 0 50 24 10
2024 Administration and operations 30 37 15 9 3 6 0 72 12 155
2024 Human resources 22 49 14 11 0 4 0 74 12 40
2024 Financial management 14 40 27 2 5 11 0 61 9 50
2024 Procurement 29 33 8 24 0 5 0 66 26 15
2024 Information management 45 47 0 4 0 4 0 96 4 25
2024 Information technology 33 38 17 6 3 3 0 73 10 70
2024 Data sciences 30 29 27 6 5 3 0 61 11 35
2024 Policy 27 51 8 8 0 6 0 83 8 20
2024 Project management 36 47 11 6 0 0 0 83 6 35
2024 Other services to the public 35 24 25 0 9 7 0 64 9 15
2024 None of the above 24 53 2 8 7 3 3 82 16 35
2022 Client contact centre 41 46 10 3 0 0 0 87 3 35
2022 Compliance, inspection and enforcement 41 46 5 8 0 0 0 87 8 35
2022 Communications or public affairs 36 34 17 8 3 2 0 72 11 60
2022 Security 56 27 9 0 8 0 0 83 8 10
2022 Legal services 53 17 30 0 0 0 0 70 0 10
2022 Administration and operations 32 41 19 4 0 4 1 77 4 145
2022 Human resources 30 48 18 0 0 4 0 81 0 45
2022 Financial management 38 49 5 8 0 0 0 87 8 20
2022 Information management 41 28 19 0 5 8 0 75 5 20
2022 Information technology 31 40 20 4 2 3 0 74 6 65
2022 Data sciences 21 56 20 2 0 0 0 77 2 35
2022 Policy 32 45 7 16 0 0 0 77 16 15
2022 Project management 21 63 3 10 0 3 0 87 10 30
2022 Other services to the public 28 38 34 0 0 0 0 66 0 15
2022 None of the above 30 44 19 2 3 2 0 76 5 40
2020 Client contact centre 17 45 31 5 0 2 0 64 5 40
2020 Compliance, inspection and enforcement 54 30 3 6 3 3 0 87 10 30
2020 Communications or public affairs 39 44 7 9 0 1 0 84 9 60
2020 Legal services 69 31 0 0 0 0 0 100 0 15
2020 Administration and operations 34 42 18 2 2 3 0 78 3 125
2020 Human resources 25 48 19 2 0 6 0 77 2 50
2020 Financial management 31 46 9 6 5 3 0 79 12 35
2020 Procurement 28 51 13 0 0 9 0 86 0 15
2020 Information management 28 41 16 10 5 0 0 68 16 20
2020 Information technology 33 44 14 7 1 0 0 78 9 70
2020 Data sciences 20 56 15 8 0 0 0 77 8 20
2020 Policy 16 42 20 0 11 11 0 65 12 20
2020 Project management 48 20 33 0 0 0 0 67 0 15
2020 Other services to the public 36 39 10 0 6 10 0 83 6 20
2020 None of the above 22 43 17 12 3 3 0 67 15 35
2019 Client contact centre 40 36 12 8 0 4 0 79 8 40
2019 Compliance, inspection and enforcement 32 49 5 10 5 0 0 81 14 20
2019 Communications or public affairs 28 39 22 9 0 2 0 69 9 65
2019 Legal services 63 25 6 6 0 0 0 88 6 15
2019 Administration and operations 33 42 14 5 4 3 0 77 9 90
2019 Human resources 10 48 18 11 10 4 0 60 22 30
2019 Financial management 28 39 22 3 3 3 3 71 6 35
2019 Procurement 33 52 14 0 0 0 0 86 0 15
2019 Material management 39 9 0 39 13 0 0 48 52 10
2019 Information management 27 41 15 11 0 6 0 72 11 20
2019 Information technology 38 27 26 7 2 0 0 64 9 45
2019 Data sciences 15 32 34 9 0 10 0 52 10 20
2019 Policy 33 67 0 0 0 0 0 100 0 10
2019 Project management 29 65 7 0 0 0 0 93 0 20
2019 None of the above 32 20 16 17 10 4 0 54 29 40

Question 47. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 32 43 15 6 2 1 0 77 8 50
2024 Intelligence analysts 69 31 0 0 0 0 0 100 0 10
2024 Compliance, inspection and enforcement 44 34 15 5 0 3 0 79 5 35
2024 Communications or public affairs 47 37 7 5 2 2 0 86 7 90
2024 Security 71 23 0 0 7 0 0 93 7 15
2024 Legal services 34 35 23 8 0 0 0 69 8 10
2024 Administration and operations 40 38 7 7 4 4 0 81 12 155
2024 Human resources 42 40 5 8 0 5 0 87 8 40
2024 Financial management 37 48 5 0 5 5 0 89 6 50
2024 Procurement 26 26 13 13 11 10 0 58 27 15
2024 Information management 62 29 0 0 0 9 0 100 0 25
2024 Information technology 39 36 14 7 3 1 0 76 10 70
2024 Data sciences 41 43 3 3 10 0 0 83 14 35
2024 Policy 42 37 16 0 0 6 0 83 0 20
2024 Project management 52 39 8 0 0 0 0 92 0 35
2024 Other services to the public 42 27 10 14 0 7 0 75 15 15
2024 None of the above 35 34 3 10 10 5 3 75 22 35
2022 Client contact centre 59 30 7 3 0 0 0 89 3 35
2022 Compliance, inspection and enforcement 59 30 3 5 0 3 0 92 5 35
2022 Communications or public affairs 52 36 2 3 4 3 0 91 7 60
2022 Security 63 20 0 0 8 9 0 91 9 10
2022 Legal services 77 15 0 7 0 0 0 93 7 10
2022 Administration and operations 49 37 9 1 1 4 1 89 2 145
2022 Human resources 46 43 9 2 0 0 0 89 2 45
2022 Financial management 53 32 5 5 0 5 0 90 5 20
2022 Information management 58 21 4 6 5 7 0 85 11 20
2022 Information technology 40 39 10 6 2 3 0 81 8 65
2022 Data sciences 54 38 6 2 0 0 0 91 2 35
2022 Policy 40 45 0 15 0 0 0 85 15 15
2022 Project management 27 57 12 3 0 0 0 84 3 30
2022 Other services to the public 46 25 22 0 6 0 0 71 6 15
2022 None of the above 45 44 4 3 0 0 4 93 3 40
2020 Client contact centre 54 36 7 0 0 3 0 92 0 40
2020 Compliance, inspection and enforcement 71 10 9 7 3 0 0 82 10 30
2020 Communications or public affairs 46 41 9 3 2 0 0 86 5 60
2020 Legal services 84 16 0 0 0 0 0 100 0 15
2020 Administration and operations 44 42 9 0 2 3 0 89 2 125
2020 Human resources 35 47 12 2 0 4 0 85 2 50
2020 Financial management 53 36 6 0 5 0 0 89 5 35
2020 Procurement 65 35 0 0 0 0 0 100 0 15
2020 Information management 38 41 10 11 0 0 0 79 11 20
2020 Information technology 50 38 7 3 0 1 0 90 3 70
2020 Data sciences 36 49 15 0 0 0 0 85 0 20
2020 Policy 41 33 16 3 6 0 0 74 9 20
2020 Project management 40 33 20 7 0 0 0 73 7 15
2020 Other services to the public 41 43 0 4 6 6 0 89 11 20
2020 None of the above 37 35 12 6 6 3 0 75 13 35
2019 Client contact centre 63 29 3 5 0 0 0 93 5 40
2019 Compliance, inspection and enforcement 53 29 3 14 0 0 0 83 14 20
2019 Communications or public affairs 50 29 12 7 1 0 0 79 9 65
2019 Legal services 82 12 6 0 0 0 0 94 0 15
2019 Administration and operations 56 32 8 1 1 1 0 89 2 90
2019 Human resources 25 51 18 0 6 0 0 76 6 30
2019 Financial management 49 33 13 6 0 0 0 81 6 35
2019 Procurement 48 24 14 14 0 0 0 71 14 15
2019 Material management 39 22 39 0 0 0 0 61 0 10
2019 Information management 27 55 11 7 0 0 0 82 7 20
2019 Information technology 54 32 11 2 0 0 0 86 2 45
2019 Data sciences 42 49 9 0 0 0 0 91 0 20
2019 Policy 55 34 0 11 0 0 0 89 11 10
2019 Project management 34 51 12 3 0 0 0 85 3 20
2019 None of the above 37 31 11 6 14 0 0 69 20 40

Question 48. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes individuals who have an array of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. This includes but is not limited to differences in ethnicity or race, culture, religion, disability, sexual orientation, gender identity, age, educational background, region, and marital or parental status.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 41 30 10 2 0 11 6 86 2 50
2024 Intelligence analysts 37 57 0 6 0 0 0 94 6 10
2024 Compliance, inspection and enforcement 39 44 9 3 3 3 0 85 5 35
2024 Communications or public affairs 45 32 10 5 3 5 0 81 8 95
2024 Security 81 13 0 7 0 0 0 93 7 15
2024 Legal services 8 68 16 8 0 0 0 77 8 10
2024 Administration and operations 41 31 8 10 2 7 1 78 13 155
2024 Human resources 44 36 16 2 0 2 0 81 2 40
2024 Financial management 32 37 12 6 0 13 0 79 7 50
2024 Procurement 31 32 13 0 6 10 8 77 7 15
2024 Information management 61 17 0 0 0 22 0 100 0 25
2024 Information technology 36 38 13 1 1 9 1 82 3 70
2024 Data sciences 37 18 19 5 2 14 5 67 9 35
2024 Policy 25 31 22 10 0 13 0 63 11 20
2024 Project management 46 48 3 0 0 0 3 97 0 35
2024 Other services to the public 38 32 15 5 0 11 0 78 5 15
2024 None of the above 40 39 0 9 6 7 0 85 15 35
2022 Client contact centre 53 39 8 0 0 0 0 92 0 35
2022 Compliance, inspection and enforcement 59 30 8 0 0 3 0 92 0 35
2022 Communications or public affairs 37 43 12 6 0 2 0 82 6 60
2022 Security 47 27 10 0 0 17 0 89 0 10
2022 Legal services 53 40 7 0 0 0 0 93 0 10
2022 Administration and operations 44 33 11 4 2 7 0 82 6 145
2022 Human resources 36 38 12 5 0 10 0 82 5 45
2022 Financial management 42 39 0 10 0 9 0 89 11 20
2022 Information management 48 25 0 4 5 18 0 90 10 20
2022 Information technology 45 29 16 0 0 10 0 82 0 65
2022 Data sciences 35 44 16 2 0 3 0 81 2 35
2022 Policy 29 43 14 7 6 0 0 72 13 15
2022 Project management 21 61 10 3 0 6 0 87 3 30
2022 Other services to the public 47 30 5 13 0 6 0 82 14 15
2022 None of the above 43 28 15 2 0 8 4 81 2 40
2020 Client contact centre 58 19 7 0 5 10 2 87 5 40
2020 Compliance, inspection and enforcement 57 21 4 10 3 6 0 83 13 30
2020 Communications or public affairs 33 42 11 1 4 9 0 82 6 60
2020 Legal services 66 17 9 0 0 9 0 91 0 10
2020 Administration and operations 41 33 16 2 1 6 0 79 4 125
2020 Human resources 37 48 2 4 2 6 0 91 7 50
2020 Financial management 44 28 19 3 0 6 0 77 3 35
2020 Procurement 69 12 13 6 0 0 0 81 6 15
2020 Information management 38 20 26 5 11 0 0 58 16 20
2020 Information technology 44 36 7 3 1 7 1 88 5 70
2020 Data sciences 49 46 5 0 0 0 0 95 0 20
2020 Policy 33 31 11 6 20 0 0 64 26 20
2020 Project management 48 12 35 5 0 0 0 60 5 15
2020 Other services to the public 31 41 6 11 0 5 6 81 12 20
2020 None of the above 43 17 20 6 6 8 0 65 13 35
2019 Client contact centre 54 24 12 3 0 3 5 84 3 40
2019 Compliance, inspection and enforcement 48 24 13 15 0 0 0 72 15 20
2019 Communications or public affairs 53 31 10 4 3 0 0 83 7 65
2019 Legal services 82 12 6 0 0 0 0 94 0 15
2019 Administration and operations 49 32 8 1 2 8 0 87 4 90
2019 Human resources 34 30 22 7 4 0 4 66 11 30
2019 Financial management 58 22 14 0 6 0 0 81 6 35
2019 Procurement 55 17 14 0 0 14 0 83 0 15
2019 Material management 48 26 26 0 0 0 0 74 0 10
2019 Information management 40 29 25 7 0 0 0 69 7 20
2019 Information technology 55 29 11 0 0 2 2 88 0 45
2019 Data sciences 30 56 14 0 0 0 0 86 0 20
2019 Policy 33 56 0 11 0 0 0 89 11 10
2019 Project management 55 41 0 0 0 4 0 100 0 20
2019 None of the above 36 16 21 15 0 7 5 59 17 40

Question 49. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism is the active process of identifying and eliminating racism by changing systems, organizational structures, policies and practices and attitudes, so that power is redistributed and shared equitably.
Definition of the term has changed from PSES 2022.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 32 5 4 7 3 40 7 72 20 50
2024 Intelligence analysts 36 24 6 9 0 25 0 79 13 10
2024 Compliance, inspection and enforcement 24 30 13 5 0 22 6 75 7 35
2024 Communications or public affairs 29 19 22 8 0 21 0 61 11 90
2024 Security 39 54 0 0 0 7 0 100 0 15
2024 Legal services 35 0 33 8 0 24 0 45 11 10
2024 Administration and operations 38 19 10 6 5 19 2 73 14 155
2024 Human resources 27 37 18 0 0 18 0 79 0 40
2024 Financial management 22 22 7 8 8 31 1 66 23 50
2024 Procurement 11 15 15 6 6 39 8 49 23 15
2024 Information management 43 21 10 0 0 26 0 86 0 25
2024 Information technology 35 24 21 0 8 10 2 67 9 70
2024 Data sciences 29 15 20 5 3 24 5 62 10 35
2024 Policy 20 15 42 10 5 9 0 37 17 20
2024 Project management 43 20 14 11 0 12 0 72 13 35
2024 Other services to the public 31 9 9 5 0 46 0 75 9 15
2024 None of the above 24 18 10 11 5 31 0 61 24 35
2022 Client contact centre 40 20 11 9 0 20 0 75 11 35
2022 Compliance, inspection and enforcement 40 18 21 3 0 17 0 71 3 35
2022 Communications or public affairs 35 30 19 3 2 10 2 73 5 60
2022 Security 37 8 17 10 0 17 13 63 14 10
2022 Legal services 23 23 40 0 0 13 0 54 0 10
2022 Administration and operations 38 20 16 6 2 17 0 70 10 145
2022 Human resources 33 26 15 5 0 21 0 75 6 45
2022 Financial management 18 37 14 10 0 21 0 70 12 20
2022 Information management 32 28 17 0 5 18 0 74 6 20
2022 Information technology 31 23 23 5 4 13 1 63 10 65
2022 Data sciences 23 17 25 14 0 20 0 50 18 35
2022 Policy 24 18 36 16 6 0 0 42 22 15
2022 Project management 21 26 36 0 6 11 0 53 7 30
2022 Other services to the public 30 17 18 5 6 17 6 62 14 15
2022 None of the above 43 10 17 5 3 22 0 68 10 40
2020 Client contact centre 24 24 12 5 5 31 0 69 14 40
2020 Compliance, inspection and enforcement 42 32 4 7 6 10 0 82 14 30
2020 Communications or public affairs 22 36 20 6 3 12 2 67 10 60
2020 Legal services 53 24 8 0 0 16 0 91 0 15
2020 Administration and operations 27 28 22 11 0 12 0 63 13 125
2020 Human resources 27 38 13 2 2 18 0 80 5 50
2020 Financial management 33 24 17 0 0 21 3 77 0 35
2020 Procurement 32 18 41 0 0 8 0 55 0 15
2020 Information management 19 36 29 5 11 0 0 55 16 20
2020 Information technology 33 34 13 6 0 14 0 78 7 70
2020 Data sciences 34 46 10 5 0 5 0 84 5 20
2020 Policy 17 15 27 11 14 11 5 38 30 20
2020 Project management 31 22 40 0 7 0 0 53 7 15
2020 Other services to the public 26 6 36 5 6 16 6 40 14 20
2020 None of the above 25 22 24 11 6 12 0 53 20 35

Question 50. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 24 7 6 2 13 11 82 10 50
2024 Intelligence analysts 70 17 6 0 0 6 0 93 0 10
2024 Compliance, inspection and enforcement 46 34 8 0 3 9 0 88 3 35
2024 Communications or public affairs 48 22 8 6 1 9 6 82 8 95
2024 Security 81 0 13 7 0 0 0 81 7 15
2024 Legal services 50 26 16 0 0 8 0 83 0 10
2024 Administration and operations 43 26 7 4 6 10 4 80 12 155
2024 Human resources 42 34 5 6 0 6 6 87 7 40
2024 Financial management 29 39 10 8 1 10 3 78 11 50
2024 Procurement 14 37 5 6 17 5 17 64 29 15
2024 Information management 53 40 4 3 0 0 0 93 3 25
2024 Information technology 37 25 10 5 6 5 12 75 13 70
2024 Data sciences 33 42 9 3 3 3 8 84 6 35
2024 Policy 38 25 23 8 0 6 0 67 8 20
2024 Project management 52 34 3 3 4 0 5 90 7 35
2024 Other services to the public 39 30 4 6 0 20 0 87 7 15
2024 None of the above 31 31 0 6 8 7 17 82 18 35
2022 Client contact centre 61 27 6 3 0 3 0 90 3 35
2022 Compliance, inspection and enforcement 41 37 5 7 0 6 5 87 8 35
2022 Communications or public affairs 47 36 2 4 1 4 5 92 6 60
2022 Security 74 9 0 10 0 8 0 90 10 10
2022 Legal services 78 7 15 0 0 0 0 85 0 10
2022 Administration and operations 48 30 9 1 1 6 4 87 3 145
2022 Human resources 41 45 7 0 0 6 0 93 0 45
2022 Financial management 35 33 18 0 5 9 0 74 5 20
2022 Information management 55 24 5 5 0 5 7 89 5 20
2022 Information technology 54 26 9 2 3 3 4 85 5 65
2022 Data sciences 43 37 14 0 3 3 0 82 3 35
2022 Policy 41 23 9 21 0 6 0 68 23 15
2022 Project management 39 36 12 6 0 7 0 81 6 30
2022 Other services to the public 47 28 6 0 6 0 13 85 7 15
2022 None of the above 59 26 3 0 5 7 0 92 5 40
2020 Client contact centre 35 41 9 5 2 7 0 83 8 40
2020 Compliance, inspection and enforcement 51 31 3 9 3 3 0 84 12 30
2020 Communications or public affairs 56 29 8 2 4 0 2 87 5 60
2020 Legal services 68 15 0 0 9 0 9 91 9 10
2020 Administration and operations 49 26 16 2 0 6 1 81 2 120
2020 Human resources 30 52 2 4 0 6 6 94 4 50
2020 Financial management 47 22 13 3 3 5 7 78 7 35
2020 Procurement 59 13 19 0 0 9 0 79 0 15
2020 Information management 41 31 17 0 6 6 0 76 6 20
2020 Information technology 49 34 3 4 1 7 1 91 6 70
2020 Data sciences 51 29 15 5 0 0 0 80 5 20
2020 Policy 42 27 3 16 0 11 0 78 18 20
2020 Project management 53 27 20 0 0 0 0 80 0 15
2020 Other services to the public 48 21 5 15 6 6 0 73 22 20
2020 None of the above 50 15 20 5 6 3 0 67 12 35

Question 51. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 0 4 8 6 28 10 44 74 8 50
2024 Intelligence analysts 0 0 0 6 49 6 39 100 0 10
2024 Compliance, inspection and enforcement 4 3 3 9 55 5 21 86 10 35
2024 Communications or public affairs 1 1 10 5 44 5 34 80 4 95
2024 Security 0 0 0 0 36 0 64 100 0 10
2024 Legal services 0 0 16 11 49 8 16 79 0 10
2024 Administration and operations 2 4 11 5 40 7 32 72 10 155
2024 Human resources 0 5 5 3 39 7 42 81 9 40
2024 Financial management 3 4 1 5 37 17 33 84 14 50
2024 Procurement 0 12 6 6 31 5 40 68 22 15
2024 Information management 5 0 4 0 44 4 43 82 10 25
2024 Information technology 1 4 12 4 32 8 39 68 10 70
2024 Data sciences 2 0 3 8 47 11 29 91 4 35
2024 Policy 0 0 14 13 43 6 24 80 0 20
2024 Project management 3 0 7 6 44 3 37 84 5 35
2024 Other services to the public 4 9 14 0 21 33 19 42 28 15
2024 None of the above 9 6 7 0 37 14 27 62 26 30
2022 Client contact centre 0 9 8 9 37 6 32 74 14 35
2022 Compliance, inspection and enforcement 0 0 5 6 55 3 31 92 0 35
2022 Communications or public affairs 1 0 5 3 55 3 32 90 2 60
2022 Security 0 0 10 0 65 10 16 87 0 10
2022 Legal services 0 0 7 8 49 15 21 88 0 10
2022 Administration and operations 1 1 8 7 42 3 37 81 5 145
2022 Human resources 3 0 4 9 54 0 30 90 4 45
2022 Financial management 5 0 4 14 52 17 7 88 6 20
2022 Information management 0 0 7 0 62 0 32 90 0 20
2022 Information technology 1 5 12 7 43 3 29 73 9 65
2022 Data sciences 0 2 13 18 43 0 23 80 3 35
2022 Policy 0 8 0 6 45 7 33 87 13 15
2022 Project management 3 6 17 0 46 6 23 64 13 30
2022 Other services to the public 6 6 16 0 35 0 37 55 19 15
2022 None of the above 3 0 5 4 55 7 25 88 4 40

Question 52. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 9 4 10 5 2 63 7 44 21 50
2024 Intelligence analysts 9 16 0 6 0 69 0 80 20 10
2024 Compliance, inspection and enforcement 0 17 13 3 0 54 13 53 8 35
2024 Communications or public affairs 8 16 19 1 2 48 6 52 6 95
2024 Security 19 5 19 0 6 37 13 50 11 15
2024 Legal services 0 0 26 8 0 58 8 0 23 10
2024 Administration and operations 12 13 18 3 6 43 5 49 17 155
2024 Human resources 12 24 14 2 0 43 5 69 4 40
2024 Financial management 10 11 27 1 0 43 8 43 3 50
2024 Procurement 0 0 21 6 0 60 14 0 22 15
2024 Information management 20 12 22 0 0 46 0 60 0 25
2024 Information technology 12 8 19 7 4 33 17 40 21 70
2024 Data sciences 14 12 18 2 6 40 8 50 16 35
2024 Policy 5 20 19 0 0 51 6 57 0 20
2024 Project management 7 21 17 0 7 34 14 53 14 35
2024 Other services to the public 5 16 24 0 0 44 11 47 0 15
2024 None of the above 4 8 5 2 6 63 12 46 33 30
2022 Client contact centre 23 19 10 0 0 43 5 82 0 35
2022 Compliance, inspection and enforcement 11 19 21 0 0 44 6 58 0 35
2022 Communications or public affairs 12 18 24 3 0 33 10 52 5 60
2022 Security 8 7 22 0 0 50 13 41 0 10
2022 Legal services 9 23 16 0 0 53 0 66 0 10
2022 Administration and operations 13 15 17 2 4 39 11 55 11 145
2022 Human resources 4 31 16 0 0 44 5 69 0 45
2022 Financial management 4 14 18 4 5 51 5 39 20 20
2022 Information management 10 24 13 7 0 41 5 63 12 20
2022 Information technology 11 22 22 0 3 41 1 57 5 65
2022 Data sciences 6 20 20 0 5 43 6 50 10 35
2022 Policy 0 9 24 0 7 52 8 22 18 15
2022 Project management 17 22 25 4 3 29 0 56 9 30
2022 Other services to the public 0 18 17 0 16 32 16 35 32 15
2022 None of the above 10 4 14 0 0 65 6 50 0 40

Question 53. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 64 29 5 1 2 0 0 93 3 50
2024 Intelligence analysts 78 16 0 6 0 0 0 94 6 10
2024 Compliance, inspection and enforcement 57 33 5 5 0 0 0 90 5 35
2024 Communications or public affairs 66 26 4 1 3 0 0 92 4 95
2024 Security 93 0 0 0 7 0 0 93 7 15
2024 Legal services 26 51 23 0 0 0 0 77 0 10
2024 Administration and operations 55 34 6 3 3 0 0 88 6 155
2024 Human resources 54 41 2 2 0 0 0 96 2 40
2024 Financial management 43 46 3 2 1 5 0 93 4 50
2024 Procurement 64 5 18 6 6 0 0 70 12 15
2024 Information management 71 20 6 0 0 4 0 94 0 25
2024 Information technology 57 29 10 0 4 0 0 86 4 70
2024 Data sciences 49 33 10 0 8 0 0 82 8 35
2024 Policy 57 39 4 0 0 0 0 96 0 20
2024 Project management 70 24 6 0 0 0 0 94 0 35
2024 Other services to the public 61 15 9 7 9 0 0 75 15 15
2024 None of the above 63 20 0 8 7 3 0 85 15 35
2022 Client contact centre 68 26 6 0 0 0 0 94 0 35
2022 Compliance, inspection and enforcement 73 19 0 8 0 0 0 92 8 35
2022 Communications or public affairs 70 20 5 3 1 0 0 90 5 60
2022 Security 82 0 18 0 0 0 0 82 0 10
2022 Legal services 85 7 7 0 0 0 0 93 0 10
2022 Administration and operations 67 26 3 1 1 1 0 94 3 145
2022 Human resources 61 34 5 0 0 0 0 95 0 45
2022 Financial management 58 37 5 0 0 0 0 95 0 20
2022 Information management 66 29 0 5 0 0 0 95 5 20
2022 Information technology 62 28 6 3 2 0 0 89 5 65
2022 Data sciences 71 24 5 0 0 0 0 95 0 35
2022 Policy 72 28 0 0 0 0 0 100 0 15
2022 Project management 54 40 3 3 0 0 0 94 3 30
2022 Other services to the public 53 34 6 0 6 0 0 87 6 15
2022 None of the above 76 24 0 0 0 0 0 100 0 40
2020 Client contact centre 62 33 0 2 2 0 0 95 5 40
2020 Compliance, inspection and enforcement 67 27 0 6 0 0 0 94 6 30
2020 Communications or public affairs 79 16 4 0 2 0 0 94 2 60
2020 Legal services 100 0 0 0 0 0 0 100 0 15
2020 Administration and operations 66 32 1 0 0 1 0 99 0 120
2020 Human resources 54 42 2 2 0 0 0 96 2 50
2020 Financial management 65 20 9 5 0 0 0 86 5 35
2020 Procurement 65 29 6 0 0 0 0 94 0 15
2020 Information management 49 30 16 5 0 0 0 79 5 20
2020 Information technology 60 30 9 1 0 0 0 90 1 70
2020 Data sciences 67 25 8 0 0 0 0 92 0 20
2020 Policy 69 20 5 6 0 0 0 89 6 20
2020 Project management 67 25 7 0 0 0 0 93 0 15
2020 Other services to the public 70 20 4 0 6 0 0 90 6 20
2020 None of the above 65 20 9 0 6 0 0 84 6 35
2019 Client contact centre 67 22 8 3 0 0 0 90 3 40
2019 Compliance, inspection and enforcement 67 18 5 10 0 0 0 86 10 20
2019 Communications or public affairs 69 21 3 5 1 0 0 90 7 60
2019 Legal services 88 12 0 0 0 0 0 100 0 15
2019 Administration and operations 60 31 5 2 1 0 0 91 4 90
2019 Human resources 35 41 17 3 4 0 0 76 7 30
2019 Financial management 71 23 6 0 0 0 0 94 0 35
2019 Procurement 86 7 7 0 0 0 0 93 0 15
2019 Material management 48 26 13 13 0 0 0 74 13 10
2019 Information management 42 58 0 0 0 0 0 100 0 20
2019 Information technology 57 31 9 0 2 0 0 89 2 45
2019 Data sciences 56 40 5 0 0 0 0 95 0 20
2019 Policy 94 6 0 0 0 0 0 100 0 10
2019 Project management 58 26 10 6 0 0 0 84 6 20
2019 None of the above 56 17 7 8 12 0 0 73 20 40

Question 54. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 33 12 1 2 0 0 86 3 50
2024 Intelligence analysts 79 12 0 9 0 0 0 91 9 10
2024 Compliance, inspection and enforcement 60 16 14 8 0 3 0 78 8 35
2024 Communications or public affairs 62 23 9 2 2 1 0 86 5 95
2024 Security 86 0 0 8 7 0 0 86 14 15
2024 Legal services 8 61 7 15 8 0 0 69 23 10
2024 Administration and operations 53 28 8 4 5 2 0 83 9 155
2024 Human resources 57 24 9 9 0 0 0 81 9 40
2024 Financial management 47 32 8 4 6 5 0 82 10 50
2024 Procurement 37 28 8 10 17 0 0 65 28 15
2024 Information management 73 17 6 4 0 0 0 90 4 25
2024 Information technology 50 31 9 6 3 0 0 81 10 70
2024 Data sciences 56 26 5 7 5 0 0 83 12 35
2024 Policy 52 36 8 4 0 0 0 88 4 20
2024 Project management 78 14 3 5 0 0 0 92 5 35
2024 Other services to the public 68 15 9 0 9 0 0 82 9 15
2024 None of the above 47 30 10 0 10 3 0 80 10 35
2022 Client contact centre 60 32 5 3 0 0 0 92 3 35
2022 Compliance, inspection and enforcement 64 25 3 3 5 0 0 89 8 35
2022 Communications or public affairs 62 22 8 3 5 0 0 84 8 60
2022 Security 64 10 26 0 0 0 0 74 0 10
2022 Legal services 85 7 0 7 0 0 0 93 7 10
2022 Administration and operations 57 31 7 3 1 1 0 89 4 145
2022 Human resources 45 42 9 5 0 0 0 86 5 45
2022 Financial management 58 26 16 0 0 0 0 84 0 20
2022 Information management 54 30 12 5 0 0 0 83 5 20
2022 Information technology 51 24 14 7 2 2 0 76 9 65
2022 Data sciences 62 27 8 3 0 0 0 90 3 35
2022 Policy 67 18 8 6 0 0 0 85 6 15
2022 Project management 43 45 3 9 0 0 0 88 9 30
2022 Other services to the public 48 35 5 6 6 0 0 82 13 15
2022 None of the above 66 25 6 2 0 0 0 91 2 40
2020 Client contact centre 45 39 10 5 2 0 0 83 7 40
2020 Compliance, inspection and enforcement 66 11 7 10 6 0 0 77 16 30
2020 Communications or public affairs 67 24 5 2 2 0 0 90 5 60
2020 Legal services 92 8 0 0 0 0 0 100 0 15
2020 Administration and operations 57 34 3 3 2 1 0 92 5 120
2020 Human resources 40 45 11 2 0 2 0 86 2 50
2020 Financial management 59 24 5 9 3 0 0 83 12 35
2020 Procurement 51 49 0 0 0 0 0 100 0 15
2020 Information management 43 25 16 16 0 0 0 68 16 20
2020 Information technology 56 30 10 3 1 0 0 86 4 70
2020 Data sciences 51 35 10 3 0 0 0 87 3 20
2020 Policy 69 16 5 3 6 0 0 86 9 20
2020 Project management 60 12 20 7 0 0 0 72 7 15
2020 Other services to the public 36 53 6 0 6 0 0 89 6 20
2020 None of the above 46 33 9 3 6 3 0 81 10 35
2019 Client contact centre 61 27 5 8 0 0 0 87 8 40
2019 Compliance, inspection and enforcement 61 25 5 10 0 0 0 86 10 20
2019 Communications or public affairs 53 29 9 8 0 0 0 82 8 65
2019 Legal services 88 12 0 0 0 0 0 100 0 15
2019 Administration and operations 46 30 12 9 4 0 0 76 12 85
2019 Human resources 26 24 34 0 17 0 0 50 17 30
2019 Financial management 69 15 10 3 3 0 0 84 6 35
2019 Procurement 76 17 7 0 0 0 0 93 0 15
2019 Material management 33 14 13 13 26 0 0 48 39 10
2019 Information management 33 49 6 13 0 0 0 82 13 20
2019 Information technology 49 30 9 7 5 0 0 79 11 45
2019 Data sciences 42 44 15 0 0 0 0 85 0 20
2019 Policy 83 17 0 0 0 0 0 100 0 10
2019 Project management 45 27 18 10 0 0 0 72 10 20
2019 None of the above 56 11 13 8 12 0 0 67 21 40

Question 55. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 34 10 4 2 0 0 84 6 50
2024 Intelligence analysts 52 39 0 9 0 0 0 91 9 10
2024 Compliance, inspection and enforcement 50 28 15 8 0 0 0 78 8 35
2024 Communications or public affairs 54 32 6 4 4 0 0 86 8 95
2024 Security 73 13 0 8 7 0 0 86 14 15
2024 Legal services 8 53 16 15 8 0 0 61 23 10
2024 Administration and operations 50 35 5 6 5 0 0 85 10 155
2024 Human resources 54 28 5 12 0 0 0 83 12 40
2024 Financial management 46 39 2 8 4 2 0 87 12 50
2024 Procurement 37 33 8 10 12 0 0 70 23 15
2024 Information management 66 24 6 4 0 0 0 90 4 25
2024 Information technology 48 32 15 2 2 0 0 81 4 70
2024 Data sciences 46 31 12 0 12 0 0 76 12 35
2024 Policy 43 41 13 4 0 0 0 83 4 20
2024 Project management 64 28 2 3 0 2 0 94 3 35
2024 Other services to the public 55 27 9 0 9 0 0 82 9 15
2024 None of the above 51 27 8 2 10 3 0 80 12 35
2022 Client contact centre 69 20 8 3 0 0 0 89 3 35
2022 Compliance, inspection and enforcement 66 23 3 3 5 0 0 89 8 35
2022 Communications or public affairs 67 17 8 5 4 0 0 84 8 60
2022 Security 74 9 18 0 0 0 0 82 0 10
2022 Legal services 85 7 7 0 0 0 0 93 0 10
2022 Administration and operations 55 36 3 4 1 0 0 91 5 145
2022 Human resources 47 42 11 0 0 0 0 89 0 45
2022 Financial management 58 37 5 0 0 0 0 95 0 20
2022 Information management 57 38 0 5 0 0 0 95 5 20
2022 Information technology 47 31 11 6 3 2 0 79 9 65
2022 Data sciences 55 36 7 3 0 0 0 91 3 35
2022 Policy 59 32 8 0 0 0 0 92 0 15
2022 Project management 40 48 0 9 3 0 0 88 12 30
2022 Other services to the public 59 24 0 11 6 0 0 82 18 15
2022 None of the above 62 24 3 6 0 0 4 90 7 40
2020 Client contact centre 39 47 7 5 3 0 0 85 7 40
2020 Compliance, inspection and enforcement 67 18 3 6 6 0 0 85 12 30
2020 Communications or public affairs 64 26 7 0 2 0 0 90 2 60
2020 Legal services 91 9 0 0 0 0 0 100 0 10
2020 Administration and operations 55 31 9 3 2 1 0 86 4 120
2020 Human resources 44 45 9 0 2 0 0 89 2 50
2020 Financial management 63 21 8 6 3 0 0 84 9 35
2020 Procurement 59 41 0 0 0 0 0 100 0 15
2020 Information management 38 30 21 5 0 5 0 72 6 20
2020 Information technology 49 37 11 1 1 0 0 86 3 70
2020 Data sciences 36 51 13 0 0 0 0 87 0 20
2020 Policy 79 6 6 9 0 0 0 85 9 20
2020 Project management 60 7 33 0 0 0 0 67 0 15
2020 Other services to the public 47 36 11 0 6 0 0 83 6 20
2020 None of the above 46 36 9 3 6 0 0 82 9 35
2019 Client contact centre 58 29 5 8 0 0 0 87 8 40
2019 Compliance, inspection and enforcement 67 19 5 10 0 0 0 86 10 20
2019 Communications or public affairs 48 30 14 8 0 0 0 78 8 60
2019 Legal services 88 12 0 0 0 0 0 100 0 15
2019 Administration and operations 45 36 6 8 4 1 0 82 12 90
2019 Human resources 23 34 18 11 14 0 0 57 25 30
2019 Financial management 64 25 6 3 3 0 0 89 6 35
2019 Procurement 84 8 0 8 0 0 0 92 8 10
2019 Material management 33 27 0 13 26 0 0 61 39 10
2019 Information management 34 47 12 6 0 0 0 81 6 15
2019 Information technology 44 31 11 12 2 0 0 75 14 45
2019 Data sciences 42 44 10 5 0 0 0 85 5 20
2019 Policy 94 6 0 0 0 0 0 100 0 10
2019 Project management 34 45 12 10 0 0 0 79 10 20
2019 None of the above 50 23 6 8 12 0 0 73 21 40
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Mobility and Retention

Question 56. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 23 26 3 4 4 0 66 8 50
2024 Intelligence analysts 44 34 6 9 0 6 0 83 10 10
2024 Compliance, inspection and enforcement 47 16 17 15 2 3 0 65 17 35
2024 Communications or public affairs 48 22 14 6 6 5 0 73 12 95
2024 Security 63 13 10 0 14 0 0 76 14 15
2024 Legal services 8 31 26 19 16 0 0 39 34 10
2024 Administration and operations 50 21 11 7 5 5 2 76 13 155
2024 Human resources 54 27 8 6 2 2 0 83 8 40
2024 Financial management 38 25 14 5 13 5 0 66 19 50
2024 Procurement 32 17 17 7 28 0 0 49 35 15
2024 Information management 57 16 17 10 0 0 0 73 10 25
2024 Information technology 42 23 16 11 2 4 1 69 14 70
2024 Data sciences 39 29 17 8 7 0 0 68 15 35
2024 Policy 42 34 8 9 0 8 0 82 9 20
2024 Project management 53 33 6 9 0 0 0 85 9 35
2024 Other services to the public 32 29 26 9 0 5 0 64 9 15
2024 None of the above 42 13 22 3 3 11 6 66 7 35
2022 Client contact centre 60 24 10 6 0 0 0 84 6 35
2022 Compliance, inspection and enforcement 49 18 16 15 3 0 0 67 18 35
2022 Communications or public affairs 61 13 15 2 6 4 0 77 8 60
2022 Security 54 38 0 0 8 0 0 92 8 10
2022 Legal services 72 7 0 7 0 13 0 92 8 10
2022 Administration and operations 51 22 10 7 3 6 1 78 11 145
2022 Human resources 45 33 9 9 0 4 0 82 9 45
2022 Financial management 46 22 22 5 0 6 0 72 5 20
2022 Information management 48 36 6 5 0 7 0 89 5 20
2022 Information technology 45 17 22 6 5 5 0 65 11 65
2022 Data sciences 51 30 14 3 0 3 0 83 3 35
2022 Policy 79 21 0 0 0 0 0 100 0 15
2022 Project management 31 43 9 10 3 4 0 78 13 30
2022 Other services to the public 43 13 23 6 5 0 10 62 12 15
2022 None of the above 49 14 22 5 10 0 0 63 15 40
2020 Client contact centre 31 31 19 7 7 5 0 65 15 40
2020 Compliance, inspection and enforcement 56 14 10 11 9 0 0 70 20 30
2020 Communications or public affairs 61 25 10 2 2 0 0 86 4 60
2020 Legal services 76 24 0 0 0 0 0 100 0 15
2020 Administration and operations 48 23 17 7 2 2 2 73 9 120
2020 Human resources 28 42 20 2 2 6 0 75 4 50
2020 Financial management 43 19 12 11 5 9 0 69 18 35
2020 Procurement 47 26 20 0 0 6 0 78 0 15
2020 Information management 28 25 21 21 5 0 0 52 26 20
2020 Information technology 46 20 19 10 3 1 1 68 13 70
2020 Data sciences 41 35 20 0 3 0 0 76 3 20
2020 Policy 31 44 14 5 6 0 0 75 11 20
2020 Project management 45 15 27 13 0 0 0 60 13 15
2020 Other services to the public 19 32 16 22 6 0 6 54 29 20
2020 None of the above 39 19 26 12 3 0 0 58 16 35
2019 Client contact centre 42 25 17 10 5 2 0 68 15 40
2019 Compliance, inspection and enforcement 46 32 12 5 5 0 0 78 10 20
2019 Communications or public affairs 49 16 13 6 11 4 0 68 18 60
2019 Legal services 63 30 0 7 0 0 0 93 7 15
2019 Administration and operations 45 21 11 9 11 1 1 68 21 90
2019 Human resources 32 24 17 11 14 0 3 57 26 30
2019 Financial management 50 22 23 0 6 0 0 71 6 35
2019 Procurement 62 24 0 7 0 7 0 92 8 15
2019 Material management 27 9 25 0 39 0 0 36 39 10
2019 Information management 22 43 12 17 7 0 0 65 24 20
2019 Information technology 37 29 11 5 12 2 4 71 17 45
2019 Data sciences 33 44 15 9 0 0 0 76 9 20
2019 Policy 50 28 0 22 0 0 0 78 22 10
2019 Project management 30 42 11 13 0 4 0 75 13 20
2019 None of the above 39 12 5 13 16 10 6 60 34 40

Question 57_1. Do you intend to leave your current position in the next two years?

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic Yes
(%)		 No
(%)		 Unsure
(%)		 Total responses
2024 Client contact centre 54 23 23 50
2024 Intelligence analysts 55 24 20 10
2024 Compliance, inspection and enforcement 44 29 27 35
2024 Communications or public affairs 35 40 25 95
2024 Security 38 44 18 15
2024 Legal services 16 39 44 10
2024 Administration and operations 43 33 24 155
2024 Human resources 38 44 18 40
2024 Financial management 51 33 17 50
2024 Procurement 34 42 23 15
2024 Information management 9 47 44 25
2024 Information technology 35 33 32 70
2024 Data sciences 46 28 25 35
2024 Policy 55 32 13 20
2024 Project management 39 46 14 35
2024 Other services to the public 44 24 32 15
2024 None of the above 41 33 26 35
2022 Client contact centre 37 45 18 35
2022 Compliance, inspection and enforcement 41 36 23 35
2022 Communications or public affairs 33 38 29 60
2022 Security 44 35 21 10
2022 Legal services 40 24 36 10
2022 Administration and operations 41 33 26 145
2022 Human resources 51 27 21 45
2022 Financial management 25 46 29 20
2022 Information management 38 25 37 20
2022 Information technology 26 35 39 65
2022 Data sciences 51 26 23 35
2022 Policy 16 77 8 15
2022 Project management 25 35 40 30
2022 Other services to the public 60 20 20 15
2022 None of the above 53 25 22 40
2020 Client contact centre 26 19 55 40
2020 Compliance, inspection and enforcement 28 32 40 30
2020 Communications or public affairs 14 53 34 60
2020 Legal services 8 69 24 15
2020 Administration and operations 23 43 34 125
2020 Human resources 23 38 38 50
2020 Financial management 34 46 20 35
2020 Procurement 6 43 51 15
2020 Information management 41 28 31 20
2020 Information technology 19 39 41 70
2020 Data sciences 29 46 25 20
2020 Policy 22 28 51 20
2020 Project management 49 33 18 15
2020 Other services to the public 42 27 32 20
2020 None of the above 11 37 52 35
2019 Client contact centre 32 24 44 40
2019 Compliance, inspection and enforcement 23 28 49 20
2019 Communications or public affairs 42 11 47 65
2019 Legal services 7 40 53 15
2019 Administration and operations 34 29 37 90
2019 Human resources 49 20 32 30
2019 Financial management 24 38 38 35
2019 Procurement 24 55 21 15
2019 Material management 55 23 22 10
2019 Information management 34 34 32 15
2019 Information technology 39 33 28 45
2019 Data sciences 24 40 37 20
2019 Policy 50 28 22 10
2019 Project management 30 19 50 20
2019 None of the above 29 21 50 40

Question 57_2. Of those who indicated that they intend to leave their current position in the next two years: Please indicate your reason for leaving

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other reason
(%)		 Total responses
2024 Client contact centre 7 24 20 0 43 6 25
2024 Compliance, inspection and enforcement 21 17 25 8 28 0 15
2024 Communications or public affairs 6 16 19 16 37 6 30
2024 Administration and operations 6 42 12 6 23 10 65
2024 Human resources 17 32 22 0 22 9 15
2024 Financial management 5 22 39 0 29 4 20
2024 Information technology 11 53 10 0 13 12 25
2024 Data sciences 22 25 39 7 7 0 15
2024 Policy 7 43 23 18 9 0 10
2024 Project management 8 20 46 0 13 13 15
2024 None of the above 18 5 28 8 25 15 15
2022 Client contact centre 7 27 8 10 40 8 15
2022 Compliance, inspection and enforcement 22 27 44 0 8 0 15
2022 Communications or public affairs 0 24 35 17 11 12 20
2022 Administration and operations 10 41 26 0 13 11 60
2022 Human resources 12 40 16 0 23 8 20
2022 Information technology 13 23 52 0 11 0 15
2022 Data sciences 11 17 25 13 30 5 15
2022 None of the above 15 26 30 13 5 12 20
2020 Client contact centre 0 9 36 0 55 0 10
2020 Administration and operations 7 39 28 0 22 4 30
2020 Human resources 14 10 50 0 17 10 10
2020 Financial management 8 32 50 0 10 0 10
2020 Information technology 0 22 78 0 0 0 15
2019 Client contact centre 0 8 0 0 84 8 15
2019 Communications or public affairs 12 13 23 3 29 19 25
2019 Administration and operations 7 12 46 4 21 11 30
2019 Human resources 12 16 52 0 20 0 15
2019 Information technology 17 12 36 9 17 9 15
2019 None of the above 7 20 16 0 35 22 10
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment refers to any action, conduct or comment, including of a sexual nature, that can reasonably be expected to cause offence, humiliation or other physical or psychological injury or illness to an employee, including any prescribed action, conduct or comment.

Question 58. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past 12 months?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 0 100 10
2024 Security 0 100 15
2024 Administration and operations 7 93 155
2024 Human resources 12 88 40
2024 Information technology 11 89 70
2024 Project management 0 100 35
2024 None of the above 16 84 35
2022 Security 0 100 10
2022 Legal services 0 100 10
2022 Administration and operations 7 93 145
2022 Information management 0 100 20
2022 Project management 16 84 30
2020 Legal services 0 100 15
2020 Administration and operations 4 96 125
2020 Financial management 21 79 35
2020 Procurement 0 100 15
2020 Information technology 7 93 70
2020 Data sciences 0 100 20
2020 Project management 0 100 15
2019 Communications or public affairs 8 92 65
2019 Legal services 0 100 15
2019 Administration and operations 17 83 90
2019 Human resources 21 79 30
2019 Procurement 0 100 15
2019 Data sciences 0 100 20
2019 Policy 0 100 10
2019 None of the above 15 85 40

Question 59a. From whom did you experience harassment on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 69 31 10
2019 Administration and operations 56 44 15

Question 59b. From whom did you experience harassment on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 74 26 10
2022 Administration and operations 61 39 10
2019 Administration and operations 52 48 15

Question 59c. From whom did you experience harassment on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2022 Administration and operations 0 100 10
2019 Administration and operations 0 100 15

Question 59d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2022 Administration and operations 0 100 10
2019 Administration and operations 0 100 15

Question 59e. From whom did you experience harassment on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2022 Administration and operations 0 100 10

Question 59f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2022 Administration and operations 0 100 10
2019 Administration and operations 0 100 15

Question 59g. From whom did you experience harassment on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2022 Administration and operations 0 100 10
2019 Administration and operations 0 100 15

Question 60a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 0 100 10
2019 Administration and operations 42 58 15

Question 60b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 60 40 10
2022 Administration and operations 40 60 10

Question 60c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 61 39 10
2022 Administration and operations 58 42 10
2019 Administration and operations 31 69 15

Question 60d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 54 46 10
2022 Administration and operations 17 83 10
2019 Administration and operations 35 65 15

Question 60e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 36 64 10

Question 60f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 80 20 10
2022 Administration and operations 54 46 10
2019 Administration and operations 55 45 15

Question 60g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 39 61 10
2022 Administration and operations 31 69 10

Question 60h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2022 Administration and operations 0 100 10

Question 60i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 0 100 10

Question 60j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 11 89 10
2019 Administration and operations 0 100 15

Question 60k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 73 27 10
2022 Administration and operations 38 62 10
2019 Administration and operations 37 63 15

Question 60l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 9 91 10

Question 60m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 10 90 10

Question 61a. What action(s) did you take to address the harassment you experienced? …I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 77 23 10
2022 Administration and operations 46 54 10
2019 Administration and operations 35 65 15

Question 61b. What action(s) did you take to address the harassment you experienced? …I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 8 92 10

Question 61c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 0 100 10

Question 61d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 0 100 10

Question 61e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 0 100 10
2019 Administration and operations 0 100 15

Question 61f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2022 Administration and operations 0 100 10

Question 61g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 13 87 10

Question 61h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 0 100 10

Question 61i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 40 60 10

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2022 Administration and operations 8 92 10

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 50 50 10

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2022 Administration and operations 9 91 10

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2022 Administration and operations 0 100 10

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 12 88 10

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2022 Administration and operations 18 82 10

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 13 87 10

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 11 89 10

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 11 89 10

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 37 63 10
2022 Administration and operations 10 90 10

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2022 Administration and operations 0 100 10

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 60 40 10
2022 Administration and operations 26 74 10

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10
2022 Administration and operations 0 100 10

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 45 55 10
2022 Administration and operations 37 63 10

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I intend to file a grievance or a formal complaint, but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 0 100 10

Question 63. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 21 7 15 0 3 34 19 62 6 50
2024 Compliance, inspection and enforcement 18 14 8 0 3 46 11 75 6 35
2024 Communications or public affairs 16 10 9 4 3 43 14 61 17 95
2024 Security 53 5 13 0 0 7 23 82 0 15
2024 Legal services 0 27 8 0 8 49 8 64 19 10
2024 Administration and operations 17 16 12 5 5 33 12 61 18 155
2024 Human resources 14 23 9 4 0 42 9 74 8 40
2024 Financial management 10 9 14 4 4 46 14 46 19 50
2024 Information management 27 15 0 0 4 36 18 91 9 25
2024 Information technology 18 14 11 3 4 37 12 63 14 70
2024 Project management 24 15 16 2 0 24 19 68 4 35
2024 None of the above 15 11 0 5 10 44 16 65 35 35
2022 Client contact centre 24 13 14 3 0 37 10 69 6 35
2022 Compliance, inspection and enforcement 18 21 5 3 3 45 6 79 11 35
2022 Communications or public affairs 22 15 8 6 1 38 10 70 14 60
2022 Security 47 0 17 0 0 26 10 73 0 10
2022 Administration and operations 20 15 14 1 0 34 17 69 3 145
2022 Human resources 21 23 7 3 0 44 2 82 5 45
2022 Information technology 17 13 14 6 2 38 9 57 15 65
2022 Project management 22 12 10 9 0 34 13 65 16 30
2022 Other services to the public 35 0 11 6 6 29 13 59 22 15
2022 None of the above 16 3 12 0 2 55 12 57 6 40
2020 Client contact centre 21 9 16 0 0 46 7 65 0 40
2020 Compliance, inspection and enforcement 29 13 7 3 7 29 13 73 16 30
2020 Communications or public affairs 20 13 13 0 2 39 13 68 5 60
2020 Legal services 24 0 8 0 0 47 21 75 0 15
2020 Administration and operations 21 14 18 5 2 33 7 58 11 125
2020 Human resources 12 29 11 2 4 28 14 71 11 50
2020 Financial management 32 12 15 3 12 20 7 60 20 35
2020 Procurement 17 12 12 0 0 32 26 71 0 15
2020 Information management 30 5 14 5 11 35 0 54 25 20
2020 Information technology 23 20 14 4 1 30 7 68 9 70
2020 Data sciences 34 0 20 0 0 31 15 63 0 20
2020 Policy 11 5 11 9 9 38 17 37 40 20
2020 Project management 26 12 20 6 0 29 7 60 9 15
2020 Other services to the public 30 0 21 5 6 38 0 49 18 20
2020 None of the above 28 15 15 3 3 27 9 67 10 35
2019 Client contact centre 25 16 13 3 0 24 20 73 5 40
2019 Compliance, inspection and enforcement 25 20 14 10 0 21 11 66 14 20
2019 Communications or public affairs 24 9 11 11 1 29 14 59 22 65
2019 Legal services 37 18 0 0 0 30 16 100 0 15
2019 Administration and operations 25 13 12 5 4 29 13 66 14 90
2019 Human resources 10 14 24 12 10 23 7 35 31 30
2019 Financial management 23 6 19 2 0 41 8 58 5 35
2019 Procurement 38 17 7 0 0 29 10 88 0 15
2019 Material management 34 9 13 13 13 18 0 52 32 10
2019 Information management 21 23 8 0 13 24 12 68 20 20
2019 Information technology 30 13 15 9 2 16 15 62 17 45
2019 Data sciences 10 14 23 0 0 42 12 51 0 20
2019 Policy 11 0 6 11 11 50 11 28 56 10
2019 Project management 18 17 28 6 0 19 11 50 9 20
2019 None of the above 13 7 4 12 9 34 21 45 46 40

Question 64. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 34 10 0 3 13 8 84 4 50
2024 Intelligence analysts 71 16 0 0 0 12 0 100 0 10
2024 Compliance, inspection and enforcement 37 46 2 3 0 12 0 94 3 35
2024 Communications or public affairs 42 22 9 6 4 17 1 78 12 95
2024 Security 50 23 0 0 0 14 13 100 0 15
2024 Administration and operations 39 21 14 4 2 17 2 75 7 155
2024 Human resources 28 41 10 4 4 13 2 80 9 40
2024 Financial management 24 46 9 4 1 14 3 83 6 50
2024 Procurement 40 19 23 0 0 11 8 72 0 15
2024 Information management 48 16 4 0 4 22 5 88 6 25
2024 Information technology 36 27 7 5 3 15 6 81 11 70
2024 Data sciences 28 32 17 0 2 17 5 75 3 35
2024 Policy 36 30 18 8 0 9 0 72 8 20
2024 Project management 42 29 14 3 0 11 0 81 3 35
2024 None of the above 36 17 5 5 10 21 6 73 20 35
2022 Client contact centre 43 40 4 3 0 10 0 92 3 35
2022 Compliance, inspection and enforcement 45 27 8 5 0 15 0 85 6 35
2022 Communications or public affairs 50 27 11 4 0 6 2 83 5 60
2022 Security 56 10 7 0 0 26 0 91 0 10
2022 Legal services 53 32 0 0 0 15 0 100 0 10
2022 Administration and operations 40 36 9 1 0 11 3 89 1 145
2022 Human resources 37 44 7 0 0 12 0 92 0 45
2022 Financial management 39 42 10 0 0 9 0 89 0 20
2022 Information management 42 20 6 0 0 33 0 92 0 20
2022 Information technology 40 20 19 6 2 10 2 69 9 65
2022 Data sciences 34 47 6 7 3 3 0 83 10 35
2022 Policy 37 28 6 0 6 16 7 84 8 15
2022 Project management 39 31 16 6 0 6 3 76 6 30
2022 Other services to the public 41 13 13 5 6 22 0 69 14 15
2022 None of the above 51 17 14 0 2 16 0 81 2 40
2020 Client contact centre 35 19 11 0 0 29 5 83 0 40
2020 Compliance, inspection and enforcement 57 22 10 3 3 6 0 83 6 30
2020 Communications or public affairs 37 31 9 4 2 15 2 82 7 60
2020 Legal services 76 16 0 0 0 8 0 100 0 15
2020 Administration and operations 30 32 16 3 2 17 1 75 6 125
2020 Human resources 19 41 11 6 0 18 6 78 7 50
2020 Financial management 32 24 23 3 3 12 3 66 6 35
2020 Procurement 49 6 24 0 0 20 0 69 0 15
2020 Information management 28 27 19 0 11 16 0 65 13 20
2020 Information technology 40 34 10 4 0 10 1 84 5 70
2020 Data sciences 49 41 5 0 0 5 0 95 0 20
2020 Policy 17 16 11 11 12 27 6 49 35 20
2020 Project management 33 12 25 7 0 22 0 58 9 15
2020 Other services to the public 36 14 22 5 6 17 0 60 13 20
2020 None of the above 36 23 23 6 3 9 0 65 10 35
2019 Client contact centre 44 22 17 3 0 12 3 77 3 40
2019 Compliance, inspection and enforcement 42 33 5 0 0 14 6 94 0 20
2019 Communications or public affairs 33 29 17 7 1 10 2 71 10 65
2019 Legal services 69 19 6 0 0 6 0 94 0 15
2019 Administration and operations 38 25 18 5 1 13 0 73 7 90
2019 Human resources 16 31 21 7 10 15 0 56 20 30
2019 Financial management 41 25 17 0 0 14 3 80 0 35
2019 Procurement 62 31 0 0 0 7 0 100 0 15
2019 Material management 43 9 26 0 13 9 0 57 14 10
2019 Information management 33 39 9 13 0 6 0 76 14 20
2019 Information technology 50 22 12 9 0 7 0 77 10 40
2019 Data sciences 42 16 27 5 0 10 0 65 5 20
2019 Policy 22 34 11 0 22 11 0 63 25 10
2019 Project management 28 41 14 0 7 10 0 77 8 20
2019 None of the above 28 28 5 12 9 17 2 68 26 40
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Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. 

Question 65. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 0 100 10
2024 Security 0 100 15
2024 Legal services 0 100 10
2024 Administration and operations 10 90 155
2024 Project management 0 100 35
2022 Compliance, inspection and enforcement 0 100 35
2022 Financial management 0 100 20
2020 Legal services 0 100 15
2020 Procurement 0 100 15
2019 Legal services 0 100 15
2019 Administration and operations 8 92 90
2019 Human resources 19 81 30
2019 Financial management 0 100 35
2019 Procurement 0 100 15
2019 Data sciences 0 100 20
2019 Policy 0 100 10
2019 None of the above 13 87 40

Question 66a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 31 69 15

Question 66b. From whom did you experience discrimination on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 51 49 15

Question 66d. From whom did you experience discrimination on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15

Question 66e. From whom did you experience discrimination on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15

Question 66g. From whom did you experience discrimination on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 42 58 15

Question 67b. Please indicate the type of discrimination you experienced. …National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10

Question 67f. Please indicate the type of discrimination you experienced. …Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 44 56 10

Question 67i. Please indicate the type of discrimination you experienced. …Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10

Question 67k. Please indicate the type of discrimination you experienced. …Genetic characteristics (including a requirement to undergo a genetic test or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10

Question 67m. Please indicate the type of discrimination you experienced. …Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 10

Question 68a. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 30 70 15

Question 68d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 31 69 15

Question 68f. What action(s) did you take to address the discrimination you experienced? …I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15

Question 68i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 31 69 15

Question 69a. Why did you not file a grievance or formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15

Question 69c. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15

Question 69d. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15

Question 69e. Why did you not file a grievance or formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15

Question 69j. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 48 52 15

Question 69l. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 36 64 15

Question 69n. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 51 49 15

Question 69o. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I intend to file a grievance or a formal complaint, but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15

Question 70. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 14 10 0 3 39 11 74 6 50
2024 Compliance, inspection and enforcement 15 23 8 3 0 45 6 78 5 35
2024 Communications or public affairs 19 9 12 4 1 48 8 64 10 95
2024 Security 58 13 0 0 0 29 0 100 0 15
2024 Legal services 0 19 23 8 0 42 8 38 16 10
2024 Administration and operations 21 14 16 5 2 35 8 60 13 155
2024 Human resources 16 23 6 0 4 47 4 80 8 40
2024 Financial management 12 16 10 2 6 45 10 62 17 50
2024 Information management 35 15 4 0 0 41 4 92 0 25
2024 Information technology 27 18 14 0 1 30 10 75 2 70
2024 Data sciences 15 3 16 0 2 55 8 49 7 35
2024 Policy 24 0 15 0 8 49 4 51 17 20
2024 Project management 23 24 10 6 0 25 12 74 10 35
2022 Client contact centre 27 12 11 0 0 38 11 77 0 35
2022 Compliance, inspection and enforcement 20 14 3 0 0 55 8 93 0 35
2022 Communications or public affairs 25 11 12 3 1 35 12 69 8 60
2022 Security 42 0 0 10 0 36 11 80 20 10
2022 Administration and operations 27 12 18 0 1 32 12 68 1 145
2022 Human resources 22 19 6 0 0 48 4 86 0 45
2022 Information management 32 10 11 0 0 42 5 79 0 20
2022 Information technology 20 10 15 6 2 41 6 56 15 65
2022 Project management 19 19 20 3 0 33 6 62 5 30
2022 None of the above 28 2 5 2 0 51 12 81 6 40
2020 Client contact centre 26 10 9 5 0 48 2 72 10 40
2020 Compliance, inspection and enforcement 29 10 4 3 3 36 17 81 12 30
2020 Communications or public affairs 21 14 9 0 0 45 11 80 0 60
2020 Legal services 31 8 8 0 0 31 21 83 0 15
2020 Administration and operations 19 15 18 4 0 36 7 60 7 125
2020 Human resources 14 29 8 4 2 32 10 75 11 50
2020 Financial management 34 10 18 3 3 20 13 66 8 35
2020 Procurement 23 6 18 0 0 34 18 61 0 15
2020 Information management 30 5 19 0 11 35 0 54 16 20
2020 Information technology 23 22 24 1 0 22 7 64 2 70
2020 Data sciences 34 10 15 0 0 31 10 74 0 20
2020 Policy 12 15 15 6 0 46 6 56 12 20
2020 Project management 26 19 25 0 0 29 0 64 0 15
2020 Other services to the public 25 6 17 0 6 43 4 58 11 20
2020 None of the above 28 15 21 3 3 24 6 61 9 35
2019 Client contact centre 22 13 20 4 0 24 17 59 7 40
2019 Compliance, inspection and enforcement 14 5 19 0 5 34 24 43 11 20
2019 Communications or public affairs 26 4 17 3 2 33 14 58 9 65
2019 Legal services 35 18 7 0 0 18 22 88 0 15
2019 Administration and operations 22 13 14 5 4 28 14 61 14 90
2019 Human resources 14 10 30 8 8 23 7 35 22 30
2019 Financial management 32 12 19 0 0 26 11 69 0 35
2019 Procurement 38 17 7 0 0 29 10 88 0 15
2019 Material management 34 22 26 0 0 18 0 68 0 10
2019 Information management 26 12 13 0 7 31 12 66 11 20
2019 Information technology 26 14 18 2 0 20 20 66 4 45
2019 Data sciences 9 5 23 0 0 46 17 38 0 20
2019 Policy 11 0 28 0 0 50 11 28 0 10
2019 Project management 18 24 28 0 0 25 5 59 0 20
2019 None of the above 11 3 10 5 8 40 23 38 36 40

Question 71. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 26 14 1 2 17 10 77 4 50
2024 Intelligence analysts 66 16 0 0 0 19 0 100 0 10
2024 Compliance, inspection and enforcement 44 30 12 3 0 12 0 83 3 35
2024 Communications or public affairs 38 27 7 2 2 23 1 86 5 95
2024 Security 58 35 0 0 7 0 0 93 7 15
2024 Administration and operations 37 26 13 5 3 13 3 75 9 150
2024 Human resources 31 34 11 2 4 16 2 79 7 40
2024 Financial management 23 41 5 4 4 20 3 83 10 50
2024 Procurement 39 18 8 6 0 29 0 81 8 15
2024 Information management 56 13 8 0 0 22 0 89 0 25
2024 Information technology 36 35 7 1 1 14 5 88 3 70
2024 Data sciences 32 24 14 5 2 17 5 73 10 35
2024 Policy 29 22 13 0 8 25 4 71 11 20
2024 Project management 40 41 6 6 0 8 0 87 6 35
2024 Other services to the public 29 27 23 0 0 13 9 71 0 15
2024 None of the above 21 32 13 3 6 21 3 70 13 35
2022 Client contact centre 46 28 8 3 0 12 4 87 4 35
2022 Compliance, inspection and enforcement 44 30 0 3 0 23 0 97 3 35
2022 Communications or public affairs 53 29 5 4 0 7 2 90 5 60
2022 Security 45 17 0 0 0 26 11 100 0 10
2022 Legal services 53 32 7 0 0 7 0 92 0 10
2022 Administration and operations 44 28 10 1 1 12 4 86 3 145
2022 Human resources 28 47 6 0 0 19 0 92 0 45
2022 Financial management 44 41 0 0 5 11 0 95 5 20
2022 Information management 49 22 6 0 0 23 0 93 0 20
2022 Information technology 37 25 18 3 0 16 2 75 4 65
2022 Data sciences 32 37 11 5 5 11 0 77 11 35
2022 Project management 32 43 13 3 0 6 3 82 3 30
2022 Other services to the public 41 13 10 6 6 17 7 71 17 15
2022 None of the above 52 18 5 2 0 20 3 91 3 40
2020 Client contact centre 37 25 9 2 0 24 2 85 3 40
2020 Compliance, inspection and enforcement 53 32 3 0 3 9 0 94 3 30
2020 Communications or public affairs 36 32 15 4 2 9 2 76 7 60
2020 Legal services 84 8 0 0 0 8 0 100 0 15
2020 Administration and operations 31 30 17 3 0 18 1 75 4 125
2020 Human resources 21 45 4 6 0 21 2 86 8 50
2020 Financial management 37 18 21 3 0 15 7 70 3 35
2020 Procurement 49 6 18 0 0 26 0 75 0 15
2020 Information management 28 16 30 5 5 16 0 52 13 20
2020 Information technology 42 28 16 1 0 11 1 80 2 70
2020 Data sciences 44 36 15 0 0 5 0 84 0 20
2020 Policy 17 31 11 9 0 28 6 71 13 20
2020 Project management 26 19 25 7 0 22 0 58 9 15
2020 Other services to the public 31 21 21 0 6 22 0 66 7 20
2020 None of the above 36 23 21 3 6 11 0 66 10 35
2019 Client contact centre 47 10 23 3 0 13 5 69 3 40
2019 Compliance, inspection and enforcement 42 21 14 3 0 15 6 79 4 20
2019 Communications or public affairs 38 25 16 6 0 12 4 74 7 65
2019 Legal services 75 12 7 0 0 6 0 93 0 15
2019 Administration and operations 40 28 10 7 1 13 1 78 10 90
2019 Human resources 23 25 23 11 4 15 0 56 17 30
2019 Financial management 43 21 17 0 0 19 0 79 0 35
2019 Procurement 62 24 7 0 0 7 0 92 0 15
2019 Material management 43 22 26 0 0 9 0 71 0 10
2019 Information management 39 40 9 0 7 6 0 83 7 20
2019 Information technology 42 33 12 0 0 11 2 87 0 45
2019 Data sciences 46 12 37 0 0 5 0 61 0 20
2019 Policy 28 50 11 0 0 11 0 88 0 10
2019 Project management 27 54 13 0 0 5 0 86 0 20
2019 None of the above 38 18 10 2 11 15 5 71 16 40
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Stress and Well-Being

Question 73a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 44 22 9 8 10 2 6 47 53 50
2024 Intelligence analysts 32 34 24 0 9 0 0 32 68 10
2024 Compliance, inspection and enforcement 57 29 6 3 3 0 3 59 41 35
2024 Communications or public affairs 48 22 15 5 7 1 2 50 50 90
2024 Security 70 15 5 0 10 0 0 70 30 15
2024 Legal services 8 27 32 25 8 0 0 8 92 10
2024 Administration and operations 44 24 17 8 4 1 3 46 54 155
2024 Human resources 53 30 8 2 6 0 0 53 47 40
2024 Financial management 39 19 11 7 9 2 13 46 54 50
2024 Procurement 19 38 13 6 23 0 0 19 81 15
2024 Information management 51 41 8 0 0 0 0 51 49 25
2024 Information technology 51 24 13 3 7 1 0 52 48 70
2024 Data sciences 38 38 16 6 3 0 0 38 62 35
2024 Policy 65 9 26 0 0 0 0 65 35 20
2024 Project management 41 36 12 0 3 0 8 44 56 35
2024 Other services to the public 57 25 4 9 0 0 4 60 40 15
2024 None of the above 44 28 2 15 7 3 2 46 54 35
2022 Client contact centre 42 27 20 8 0 0 2 35
2022 Compliance, inspection and enforcement 36 35 12 6 4 0 8 35
2022 Communications or public affairs 39 37 8 4 10 2 0 60
2022 Security 16 43 42 0 0 0 0 10
2022 Legal services 31 25 21 0 8 7 8 10
2022 Administration and operations 39 31 17 4 5 1 2 145
2022 Human resources 51 22 13 7 0 0 7 45
2022 Financial management 49 29 8 5 4 0 5 20
2022 Information management 43 47 5 5 0 0 0 20
2022 Information technology 36 30 13 8 6 0 7 65
2022 Data sciences 37 36 21 0 4 0 3 35
2022 Policy 39 16 36 8 0 0 0 15
2022 Project management 44 24 19 0 13 0 0 30
2022 Other services to the public 19 27 22 14 18 0 0 15
2022 None of the above 46 26 11 12 5 0 0 40
2020 Client contact centre 41 29 15 5 7 2 0 40
2020 Compliance, inspection and enforcement 36 26 24 7 7 0 0 30
2020 Communications or public affairs 45 26 12 7 10 0 0 60
2020 Legal services 16 24 21 16 16 0 8 15
2020 Administration and operations 46 23 23 6 2 0 0 125
2020 Human resources 57 22 11 0 11 0 0 50
2020 Financial management 47 26 12 9 3 0 3 35
2020 Procurement 45 17 26 0 12 0 0 15
2020 Information management 36 36 12 5 11 0 0 20
2020 Information technology 40 29 20 10 1 0 0 70
2020 Data sciences 36 15 34 15 0 0 0 20
2020 Policy 27 17 20 9 28 0 0 20
2020 Project management 38 44 12 0 6 0 0 15
2020 Other services to the public 42 41 5 6 6 0 0 20
2020 None of the above 44 25 18 6 6 0 0 35
2019 Client contact centre 60 22 12 3 0 0 3 40
2019 Compliance, inspection and enforcement 24 23 20 16 17 0 0 20
2019 Communications or public affairs 43 27 19 5 5 0 1 65
2019 Legal services 19 24 30 22 6 0 0 15
2019 Administration and operations 44 17 16 13 9 1 0 90
2019 Human resources 51 17 14 8 11 0 0 30
2019 Financial management 39 29 6 13 11 2 0 35
2019 Procurement 62 7 24 0 0 0 7 15
2019 Material management 39 35 13 13 0 0 0 10
2019 Information management 54 29 6 5 7 0 0 20
2019 Information technology 50 17 20 8 5 0 0 40
2019 Data sciences 24 54 14 5 5 0 0 20
2019 Policy 44 11 23 22 0 0 0 10
2019 Project management 15 41 33 0 10 0 0 20
2019 None of the above 38 29 27 0 6 0 0 40

Question 73b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 44 18 27 4 2 0 6 47 53 50
2024 Intelligence analysts 50 34 7 0 9 0 0 50 50 10
2024 Compliance, inspection and enforcement 33 20 18 16 14 0 0 33 67 35
2024 Communications or public affairs 17 30 28 10 14 0 1 18 82 95
2024 Security 35 18 34 0 13 0 0 35 65 15
2024 Legal services 34 16 16 19 16 0 0 34 66 10
2024 Administration and operations 26 31 24 9 9 1 0 26 74 155
2024 Human resources 14 28 17 18 22 0 0 14 86 40
2024 Financial management 26 25 34 3 7 2 2 27 73 50
2024 Procurement 0 39 46 8 6 0 0 0 100 15
2024 Information management 54 17 21 9 0 0 0 54 46 25
2024 Information technology 22 31 17 10 19 0 0 22 78 70
2024 Data sciences 32 43 17 5 2 0 0 32 68 35
2024 Policy 26 27 26 10 12 0 0 26 74 20
2024 Project management 17 40 30 8 5 0 0 17 83 35
2024 Other services to the public 28 17 33 10 11 0 0 28 72 15
2024 None of the above 44 28 11 8 6 3 0 45 55 35
2022 Client contact centre 37 26 26 5 6 0 0 35
2022 Compliance, inspection and enforcement 26 39 23 8 3 0 0 35
2022 Communications or public affairs 17 23 28 14 17 0 0 60
2022 Security 31 27 17 10 15 0 0 10
2022 Legal services 0 46 47 7 0 0 0 10
2022 Administration and operations 31 31 25 5 7 0 0 145
2022 Human resources 11 23 32 9 24 0 0 45
2022 Financial management 37 36 10 10 7 0 0 20
2022 Information management 45 19 18 13 5 0 0 20
2022 Information technology 20 32 24 10 10 0 4 65
2022 Data sciences 35 30 23 10 2 0 0 35
2022 Policy 5 51 12 25 6 0 0 15
2022 Project management 13 38 34 12 3 0 0 30
2022 Other services to the public 29 25 18 15 12 0 0 15
2022 None of the above 23 40 18 8 4 0 7 40
2020 Client contact centre 40 20 27 10 0 0 3 40
2020 Compliance, inspection and enforcement 26 29 13 16 17 0 0 30
2020 Communications or public affairs 13 28 33 19 7 0 0 60
2020 Legal services 16 37 39 8 0 0 0 15
2020 Administration and operations 27 25 22 15 10 0 0 125
2020 Human resources 24 14 17 20 22 2 0 50
2020 Financial management 20 28 15 23 11 4 0 35
2020 Procurement 12 26 30 25 6 0 0 15
2020 Information management 16 26 28 5 24 0 0 20
2020 Information technology 20 29 28 17 6 0 0 70
2020 Data sciences 31 35 20 5 8 0 0 20
2020 Policy 27 33 11 16 12 0 0 20
2020 Project management 26 14 27 18 14 0 0 15
2020 Other services to the public 25 27 11 27 6 4 0 20
2020 None of the above 28 35 22 3 11 0 0 35
2019 Client contact centre 42 22 23 7 3 2 0 40
2019 Compliance, inspection and enforcement 22 40 25 8 6 0 0 20
2019 Communications or public affairs 21 22 25 26 6 0 0 65
2019 Legal services 13 34 35 18 0 0 0 15
2019 Administration and operations 36 24 26 9 4 0 0 85
2019 Human resources 22 7 31 12 25 3 0 30
2019 Financial management 37 26 21 6 8 0 2 35
2019 Procurement 41 24 21 14 0 0 0 15
2019 Material management 18 0 42 5 35 0 0 10
2019 Information management 12 44 11 28 0 5 0 20
2019 Information technology 28 29 25 12 5 2 0 40
2019 Data sciences 46 14 25 10 5 0 0 20
2019 Policy 22 39 28 11 0 0 0 10
2019 Project management 20 29 21 5 25 0 0 20
2019 None of the above 31 31 19 10 10 0 0 40

Question 73c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 53 16 10 8 3 0 10 59 41 50
2024 Intelligence analysts 70 21 0 0 10 0 0 70 30 10
2024 Compliance, inspection and enforcement 41 25 19 13 3 0 0 41 59 35
2024 Communications or public affairs 29 31 20 14 4 0 1 30 70 90
2024 Security 58 13 29 0 0 0 0 58 42 15
2024 Legal services 26 24 27 7 16 0 0 26 74 10
2024 Administration and operations 37 31 20 7 4 1 0 37 63 155
2024 Human resources 16 29 19 17 16 0 3 16 84 40
2024 Financial management 36 30 14 8 4 2 5 39 61 50
2024 Procurement 10 41 31 11 6 0 0 10 90 15
2024 Information management 71 17 12 0 0 0 0 71 29 25
2024 Information technology 21 35 19 15 10 0 0 21 79 70
2024 Data sciences 47 34 13 2 0 0 3 48 52 35
2024 Policy 25 45 13 9 8 0 0 25 75 20
2024 Project management 25 57 13 0 5 0 0 25 75 35
2024 Other services to the public 28 29 28 4 11 0 0 28 72 15
2024 None of the above 43 25 11 7 3 3 8 48 52 35
2022 Client contact centre 57 22 13 7 0 0 0 35
2022 Compliance, inspection and enforcement 42 27 14 6 0 0 12 35
2022 Communications or public affairs 29 24 27 9 10 0 0 60
2022 Security 58 17 17 0 8 0 0 10
2022 Legal services 30 38 17 15 0 0 0 10
2022 Administration and operations 41 32 16 7 3 0 1 145
2022 Human resources 16 17 43 13 11 0 0 45
2022 Financial management 37 36 17 0 9 0 0 20
2022 Information management 46 34 8 5 0 6 0 20
2022 Information technology 30 28 21 8 7 0 5 65
2022 Data sciences 45 25 22 8 0 0 0 35
2022 Policy 37 34 8 8 12 0 0 15
2022 Project management 11 39 29 15 3 0 3 30
2022 Other services to the public 24 35 19 10 12 0 0 15
2022 None of the above 37 30 23 0 3 0 7 40
2020 Client contact centre 51 25 17 3 3 0 3 40
2020 Compliance, inspection and enforcement 44 26 17 6 6 0 0 30
2020 Communications or public affairs 22 38 24 11 4 0 0 60
2020 Legal services 29 55 16 0 0 0 0 15
2020 Administration and operations 36 29 17 8 7 2 2 125
2020 Human resources 27 25 13 26 8 2 0 50
2020 Financial management 32 23 15 8 13 6 3 35
2020 Procurement 26 12 31 24 6 0 0 15
2020 Information management 33 32 13 17 6 0 0 20
2020 Information technology 29 33 19 15 4 0 0 70
2020 Data sciences 36 26 26 8 5 0 0 20
2020 Policy 49 22 6 9 14 0 0 20
2020 Project management 33 22 23 15 7 0 0 15
2020 Other services to the public 36 33 11 10 6 4 0 20
2020 None of the above 36 28 21 3 12 0 0 35
2019 Client contact centre 50 30 16 0 5 0 0 40
2019 Compliance, inspection and enforcement 30 44 11 10 0 6 0 20
2019 Communications or public affairs 29 26 26 14 5 0 0 65
2019 Legal services 31 38 19 13 0 0 0 15
2019 Administration and operations 44 25 23 5 2 1 0 90
2019 Human resources 27 21 24 11 15 0 3 30
2019 Financial management 50 31 9 8 2 0 0 35
2019 Procurement 48 14 31 7 0 0 0 15
2019 Material management 9 22 24 18 26 0 0 10
2019 Information management 19 49 15 12 0 5 0 20
2019 Information technology 35 22 16 21 6 0 0 40
2019 Data sciences 51 32 13 5 0 0 0 20
2019 Policy 44 18 28 11 0 0 0 10
2019 Project management 15 39 29 6 11 0 0 20
2019 None of the above 40 28 13 6 10 2 0 40

Question 73d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 22 13 6 2 0 8 54 46 50
2024 Intelligence analysts 51 43 6 0 0 0 0 51 49 10
2024 Compliance, inspection and enforcement 33 17 31 13 2 3 0 34 66 35
2024 Communications or public affairs 29 24 24 12 9 0 2 30 70 95
2024 Security 39 18 22 8 0 0 13 45 55 15
2024 Legal services 50 16 18 0 16 0 0 50 50 10
2024 Administration and operations 37 25 17 14 7 1 1 37 63 155
2024 Human resources 21 20 22 20 16 0 0 21 79 40
2024 Financial management 30 33 13 12 4 2 5 33 67 50
2024 Procurement 10 17 42 8 23 0 0 10 90 15
2024 Information management 49 21 21 9 0 0 0 49 51 25
2024 Information technology 29 29 17 9 16 0 0 29 71 70
2024 Data sciences 45 27 11 11 3 0 3 47 53 35
2024 Policy 37 37 9 9 8 0 0 37 63 20
2024 Project management 22 57 5 11 2 0 2 22 78 35
2024 Other services to the public 33 24 23 4 11 0 4 35 65 15
2024 None of the above 44 14 21 15 0 3 3 47 53 35
2022 Client contact centre 32 28 20 7 10 3 0 35
2022 Compliance, inspection and enforcement 32 25 30 8 3 0 3 35
2022 Communications or public affairs 14 29 22 13 22 0 0 60
2022 Security 29 29 27 0 15 0 0 10
2022 Legal services 28 41 7 23 0 0 0 10
2022 Administration and operations 35 31 18 10 4 1 1 145
2022 Human resources 6 25 21 23 25 0 0 45
2022 Financial management 46 29 12 0 13 0 0 20
2022 Information management 32 28 11 18 5 6 0 20
2022 Information technology 25 22 21 17 12 0 4 65
2022 Data sciences 38 19 19 19 5 0 0 35
2022 Policy 28 22 22 23 6 0 0 15
2022 Project management 16 25 38 9 9 0 3 30
2022 Other services to the public 35 17 18 24 6 0 0 15
2022 None of the above 29 27 15 12 9 0 7 40
2020 Client contact centre 46 24 17 5 0 3 5 40
2020 Compliance, inspection and enforcement 43 28 4 16 10 0 0 30
2020 Communications or public affairs 15 26 30 23 6 0 0 60
2020 Legal services 45 31 24 0 0 0 0 15
2020 Administration and operations 33 28 20 13 6 0 0 125
2020 Human resources 27 21 12 18 20 2 0 50
2020 Financial management 22 21 24 14 8 7 3 35
2020 Procurement 38 26 12 23 0 0 0 15
2020 Information management 35 21 18 10 16 0 0 20
2020 Information technology 27 27 32 11 1 0 1 70
2020 Data sciences 41 5 25 23 0 0 5 20
2020 Policy 49 22 16 3 3 0 6 20
2020 Project management 22 26 44 0 7 0 0 15
2020 Other services to the public 47 26 5 0 16 6 0 20
2020 None of the above 41 30 14 9 6 0 0 35
2019 Client contact centre 46 17 25 3 5 5 0 40
2019 Compliance, inspection and enforcement 25 27 38 10 0 0 0 20
2019 Communications or public affairs 28 22 25 13 11 0 0 65
2019 Legal services 47 24 12 18 0 0 0 15
2019 Administration and operations 45 26 16 8 4 0 0 90
2019 Human resources 20 23 11 14 30 0 3 30
2019 Financial management 33 31 19 10 6 0 2 35
2019 Procurement 55 14 24 7 0 0 0 15
2019 Material management 40 13 7 0 40 0 0 10
2019 Information management 21 34 16 13 12 5 0 20
2019 Information technology 29 31 21 14 5 0 0 40
2019 Data sciences 28 37 5 26 5 0 0 20
2019 Policy 55 0 17 17 11 0 0 10
2019 Project management 15 29 29 15 12 0 0 20
2019 None of the above 40 21 17 14 4 5 0 40

Question 73e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 63 13 7 3 2 0 12 72 28 50
2024 Intelligence analysts 62 29 0 0 9 0 0 62 38 10
2024 Compliance, inspection and enforcement 55 14 7 8 5 3 8 61 39 35
2024 Communications or public affairs 43 27 17 4 6 0 4 45 55 95
2024 Security 66 20 6 0 0 0 8 72 28 15
2024 Legal services 34 16 15 35 0 0 0 34 66 10
2024 Administration and operations 53 18 13 5 3 1 6 58 42 155
2024 Human resources 48 18 16 7 2 0 9 53 47 40
2024 Financial management 52 15 6 4 6 2 16 63 37 50
2024 Procurement 54 25 21 0 0 0 0 54 46 15
2024 Information management 78 17 4 0 0 0 0 78 22 25
2024 Information technology 52 26 11 4 7 0 0 52 48 70
2024 Data sciences 56 33 6 2 0 0 3 58 42 35
2024 Policy 66 13 13 9 0 0 0 66 34 20
2024 Project management 65 19 8 3 2 0 2 67 33 35
2024 Other services to the public 57 33 6 0 4 0 0 57 43 15
2024 None of the above 57 22 0 5 3 3 10 66 34 35
2022 Client contact centre 52 21 12 5 0 0 9 35
2022 Compliance, inspection and enforcement 62 19 5 0 5 0 8 35
2022 Communications or public affairs 56 16 12 7 3 2 4 60
2022 Security 58 27 0 0 15 0 0 10
2022 Legal services 37 48 16 0 0 0 0 10
2022 Administration and operations 59 23 8 6 2 0 2 145
2022 Human resources 33 21 17 8 9 2 10 45
2022 Financial management 64 15 9 4 4 0 5 20
2022 Information management 66 27 0 0 0 0 6 20
2022 Information technology 39 28 18 3 7 0 5 65
2022 Data sciences 50 35 13 0 3 0 0 35
2022 Policy 73 15 6 0 6 0 0 15
2022 Project management 38 32 21 3 0 0 6 30
2022 Other services to the public 42 29 10 7 12 0 0 15
2022 None of the above 57 19 9 3 0 0 12 40
2020 Client contact centre 62 18 8 0 3 3 8 40
2020 Compliance, inspection and enforcement 57 11 17 5 10 0 0 30
2020 Communications or public affairs 37 30 24 6 1 0 2 60
2020 Legal services 45 31 16 8 0 0 0 15
2020 Administration and operations 51 21 19 7 2 0 0 125
2020 Human resources 39 28 10 15 6 2 0 50
2020 Financial management 37 17 22 8 5 4 7 35
2020 Procurement 52 22 13 9 5 0 0 15
2020 Information management 35 40 5 5 14 0 0 20
2020 Information technology 44 29 16 7 4 0 0 70
2020 Data sciences 54 30 11 5 0 0 0 20
2020 Policy 66 11 11 0 12 0 0 20
2020 Project management 40 54 6 0 0 0 0 15
2020 Other services to the public 62 16 5 11 6 0 0 20
2020 None of the above 51 28 9 0 11 0 0 35
2019 Client contact centre 53 15 20 3 5 0 5 40
2019 Compliance, inspection and enforcement 43 27 6 9 0 0 15 20
2019 Communications or public affairs 43 26 23 5 3 0 0 60
2019 Legal services 23 41 24 6 0 0 6 15
2019 Administration and operations 58 19 12 2 5 1 2 90
2019 Human resources 34 24 24 4 8 4 3 30
2019 Financial management 58 17 9 7 0 3 6 35
2019 Procurement 76 17 7 0 0 0 0 15
2019 Material management 27 0 7 31 35 0 0 10
2019 Information management 42 34 12 7 0 0 5 20
2019 Information technology 46 31 17 7 0 0 0 40
2019 Data sciences 55 22 24 0 0 0 0 20
2019 Policy 66 23 0 0 11 0 0 10
2019 Project management 42 28 12 0 13 0 5 20
2019 None of the above 50 14 13 6 14 2 0 40

Question 73f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 28 7 6 3 0 4 54 46 50
2024 Intelligence analysts 37 24 24 0 15 0 0 37 63 10
2024 Compliance, inspection and enforcement 40 29 19 5 6 0 0 40 60 35
2024 Communications or public affairs 36 29 20 7 8 0 0 36 64 95
2024 Security 67 17 0 16 0 0 0 67 33 15
2024 Legal services 16 26 26 8 24 0 0 16 84 10
2024 Administration and operations 39 22 17 10 10 0 1 39 61 155
2024 Human resources 31 42 15 4 8 0 0 31 69 40
2024 Financial management 37 20 14 7 16 2 2 39 61 50
2024 Procurement 20 29 28 6 17 0 0 20 80 15
2024 Information management 47 37 11 5 0 0 0 47 53 25
2024 Information technology 39 26 14 13 7 1 0 39 61 70
2024 Data sciences 44 30 10 5 11 0 0 44 56 35
2024 Policy 46 14 26 4 9 0 0 46 54 20
2024 Project management 38 26 19 5 12 0 0 38 62 35
2024 Other services to the public 44 22 11 10 13 0 0 44 56 15
2024 None of the above 53 10 16 5 11 3 3 56 44 35
2022 Client contact centre 60 12 18 2 7 0 0 35
2022 Compliance, inspection and enforcement 45 34 18 3 0 0 0 35
2022 Communications or public affairs 36 34 12 11 4 0 4 60
2022 Security 45 20 10 7 18 0 0 10
2022 Legal services 16 32 21 31 0 0 0 10
2022 Administration and operations 46 28 14 6 6 0 0 145
2022 Human resources 48 22 20 4 4 0 2 45
2022 Financial management 56 18 19 8 0 0 0 20
2022 Information management 47 34 15 0 4 0 0 20
2022 Information technology 42 26 13 7 11 0 2 65
2022 Data sciences 44 28 20 6 3 0 0 35
2022 Policy 36 30 16 18 0 0 0 15
2022 Project management 45 22 25 2 6 0 0 30
2022 Other services to the public 29 24 28 0 19 0 0 15
2022 None of the above 47 28 11 8 0 0 7 40
2020 Client contact centre 33 31 17 10 2 5 2 40
2020 Compliance, inspection and enforcement 36 39 7 12 6 0 0 30
2020 Communications or public affairs 29 35 26 6 4 0 0 60
2020 Legal services 45 31 0 16 8 0 0 15
2020 Administration and operations 31 36 12 13 8 0 0 125
2020 Human resources 39 24 20 9 4 2 2 50
2020 Financial management 32 12 29 9 12 0 7 35
2020 Procurement 34 19 19 15 12 0 0 15
2020 Information management 24 16 30 5 19 5 0 20
2020 Information technology 30 36 20 6 9 0 0 70
2020 Data sciences 43 32 5 5 14 0 0 20
2020 Policy 33 27 11 11 18 0 0 20
2020 Project management 15 46 18 14 7 0 0 15
2020 Other services to the public 47 17 11 10 11 0 4 20
2020 None of the above 29 33 24 0 14 0 0 35
2019 Client contact centre 50 25 15 5 5 0 0 40
2019 Compliance, inspection and enforcement 45 42 0 3 10 0 0 20
2019 Communications or public affairs 27 33 28 8 3 0 1 65
2019 Legal services 47 18 18 12 6 0 0 15
2019 Administration and operations 43 18 25 7 6 1 0 90
2019 Human resources 25 20 23 11 14 4 4 30
2019 Financial management 61 19 13 6 0 0 0 35
2019 Procurement 62 31 7 0 0 0 0 15
2019 Material management 18 5 16 13 48 0 0 10
2019 Information management 33 7 34 15 11 0 0 20
2019 Information technology 42 26 20 7 2 2 0 40
2019 Data sciences 35 51 5 9 0 0 0 20
2019 Policy 44 46 0 11 0 0 0 10
2019 Project management 21 18 43 5 13 0 0 20
2019 None of the above 50 17 7 8 17 0 0 40

Question 73g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 20 13 5 2 5 2 58 42 50
2024 Intelligence analysts 36 52 6 0 6 0 0 36 64 10
2024 Compliance, inspection and enforcement 39 19 24 12 2 3 0 41 59 35
2024 Communications or public affairs 39 29 20 4 7 0 1 39 61 90
2024 Security 76 18 0 7 0 0 0 76 24 15
2024 Legal services 8 26 58 8 0 0 0 8 92 10
2024 Administration and operations 31 28 23 9 7 1 1 31 69 155
2024 Human resources 26 37 26 8 2 0 0 26 74 40
2024 Financial management 30 29 9 15 4 4 8 34 66 50
2024 Procurement 27 30 26 0 17 0 0 27 73 15
2024 Information management 44 41 11 0 4 0 0 44 56 25
2024 Information technology 34 25 21 11 7 3 0 35 65 70
2024 Data sciences 26 31 18 13 10 0 3 27 73 35
2024 Policy 35 30 4 27 4 0 0 35 65 20
2024 Project management 45 29 17 10 0 0 0 45 55 35
2024 Other services to the public 39 31 16 9 4 0 0 39 61 15
2024 None of the above 40 27 14 2 7 3 7 44 56 35
2022 Client contact centre 50 27 16 0 3 4 0 35
2022 Compliance, inspection and enforcement 48 29 10 5 3 2 2 35
2022 Communications or public affairs 50 23 16 6 2 4 0 60
2022 Security 73 0 19 0 8 0 0 10
2022 Legal services 37 33 23 7 0 0 0 10
2022 Administration and operations 43 34 13 4 3 1 2 145
2022 Human resources 35 36 15 5 5 0 4 45
2022 Financial management 40 37 15 9 0 0 0 20
2022 Information management 47 34 5 14 0 0 0 20
2022 Information technology 30 38 12 10 7 0 2 65
2022 Data sciences 39 36 18 7 0 0 0 35
2022 Policy 39 20 27 8 6 0 0 15
2022 Project management 24 44 29 3 0 0 0 30
2022 Other services to the public 42 24 16 0 11 7 0 15
2022 None of the above 50 22 18 0 7 0 3 40
2020 Client contact centre 41 29 19 3 0 0 8 40
2020 Compliance, inspection and enforcement 49 31 11 3 6 0 0 30
2020 Communications or public affairs 43 33 22 2 0 0 0 60
2020 Legal services 61 31 8 0 0 0 0 15
2020 Administration and operations 40 34 20 4 1 0 1 125
2020 Human resources 36 31 22 8 0 2 2 50
2020 Financial management 40 27 15 5 5 5 3 35
2020 Procurement 65 18 17 0 0 0 0 15
2020 Information management 40 26 14 9 11 0 0 20
2020 Information technology 36 43 13 7 1 0 0 70
2020 Data sciences 36 30 15 15 3 0 0 20
2020 Policy 41 38 9 0 6 0 6 20
2020 Project management 46 27 13 15 0 0 0 15
2020 Other services to the public 44 22 22 6 6 0 0 20
2020 None of the above 45 31 11 6 6 0 0 35
2019 Client contact centre 58 22 13 0 5 2 0 40
2019 Compliance, inspection and enforcement 35 40 5 10 5 6 0 20
2019 Communications or public affairs 25 44 17 10 4 0 0 65
2019 Legal services 52 31 12 0 0 6 0 15
2019 Administration and operations 47 30 13 8 2 0 0 90
2019 Human resources 14 38 25 15 8 0 0 30
2019 Financial management 50 22 10 12 3 2 0 35
2019 Procurement 48 45 0 0 0 7 0 15
2019 Material management 14 47 13 13 13 0 0 10
2019 Information management 11 24 47 13 0 6 0 15
2019 Information technology 34 23 18 20 5 0 0 40
2019 Data sciences 37 26 27 5 5 0 0 20
2019 Policy 50 22 17 0 0 0 11 10
2019 Project management 36 40 16 9 0 0 0 20
2019 None of the above 36 23 20 16 3 0 3 40

Question 73h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 21 14 6 2 0 8 54 46 50
2024 Intelligence analysts 31 31 13 9 16 0 0 31 69 10
2024 Compliance, inspection and enforcement 35 17 32 11 2 0 3 36 64 35
2024 Communications or public affairs 23 35 27 6 9 0 0 23 77 90
2024 Security 59 8 26 0 7 0 0 59 41 15
2024 Legal services 8 53 16 16 8 0 0 8 92 10
2024 Administration and operations 30 27 21 14 6 1 1 31 69 155
2024 Human resources 19 24 29 15 12 0 0 19 81 40
2024 Financial management 34 32 21 7 4 2 0 34 66 50
2024 Procurement 10 45 39 0 6 0 0 10 90 15
2024 Information management 51 23 12 9 4 0 0 51 49 25
2024 Information technology 29 32 20 7 11 0 0 29 71 70
2024 Data sciences 30 27 24 9 8 0 3 31 69 35
2024 Policy 26 27 10 22 16 0 0 26 74 20
2024 Project management 26 38 17 8 10 0 0 26 74 35
2024 Other services to the public 22 31 21 15 4 7 0 23 77 15
2024 None of the above 33 27 17 5 9 3 7 36 64 35
2022 Client contact centre 39 36 22 0 3 0 0 35
2022 Compliance, inspection and enforcement 52 14 18 8 5 0 3 35
2022 Communications or public affairs 30 29 25 12 5 0 0 60
2022 Security 48 17 17 10 8 0 0 10
2022 Legal services 29 48 15 7 0 0 0 10
2022 Administration and operations 39 29 19 6 4 1 1 145
2022 Human resources 15 39 20 18 8 0 0 45
2022 Financial management 29 45 19 4 4 0 0 20
2022 Information management 43 28 20 4 5 0 0 20
2022 Information technology 23 36 15 15 9 0 2 65
2022 Data sciences 22 49 27 0 2 0 0 35
2022 Policy 17 35 35 7 6 0 0 15
2022 Project management 19 19 38 16 3 3 3 30
2022 Other services to the public 22 38 22 6 5 6 0 15
2022 None of the above 45 12 30 4 2 3 4 40
2020 Client contact centre 44 37 15 0 3 0 3 40
2020 Compliance, inspection and enforcement 53 22 10 9 7 0 0 30
2020 Communications or public affairs 22 36 28 12 1 0 0 60
2020 Legal services 61 39 0 0 0 0 0 15
2020 Administration and operations 32 29 23 13 3 0 0 125
2020 Human resources 23 44 20 11 0 2 0 50
2020 Financial management 40 17 33 3 8 0 0 35
2020 Procurement 45 6 26 17 6 0 0 15
2020 Information management 26 37 18 14 5 0 0 20
2020 Information technology 28 32 22 14 4 0 0 70
2020 Data sciences 31 31 20 10 8 0 0 20
2020 Policy 23 41 27 9 0 0 0 20
2020 Project management 31 29 20 20 0 0 0 15
2020 Other services to the public 40 17 25 0 18 0 0 20
2020 None of the above 33 39 16 3 8 0 0 35
2019 Client contact centre 53 21 16 5 5 0 0 40
2019 Compliance, inspection and enforcement 38 37 10 5 5 6 0 20
2019 Communications or public affairs 25 42 21 5 5 0 2 65
2019 Legal services 46 42 6 0 0 6 0 15
2019 Administration and operations 45 23 20 10 1 1 0 85
2019 Human resources 20 43 14 7 16 0 0 30
2019 Financial management 42 29 14 8 7 0 0 35
2019 Procurement 48 31 21 0 0 0 0 15
2019 Material management 9 36 33 9 13 0 0 10
2019 Information management 23 30 36 6 0 6 0 15
2019 Information technology 23 33 20 19 5 0 0 40
2019 Data sciences 33 46 13 9 0 0 0 20
2019 Policy 33 50 17 0 0 0 0 10
2019 Project management 6 40 36 18 0 0 0 20
2019 None of the above 41 23 18 10 6 2 0 40

Question 73i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 17 15 8 2 0 8 56 44 50
2024 Intelligence analysts 34 28 13 16 9 0 0 34 66 10
2024 Compliance, inspection and enforcement 33 27 20 10 0 3 6 37 63 35
2024 Communications or public affairs 41 34 13 4 6 0 1 42 58 95
2024 Security 61 14 8 10 7 0 0 61 39 10
2024 Legal services 16 16 53 8 8 0 0 16 84 10
2024 Administration and operations 40 24 17 10 8 1 1 40 60 155
2024 Human resources 39 28 16 7 10 0 0 39 61 40
2024 Financial management 40 28 13 5 11 2 0 41 59 50
2024 Procurement 12 36 19 5 28 0 0 12 88 15
2024 Information management 53 24 13 9 0 0 0 53 47 25
2024 Information technology 32 34 21 3 10 0 0 32 68 70
2024 Data sciences 39 29 10 14 6 0 3 40 60 35
2024 Policy 21 35 15 21 8 0 0 21 79 20
2024 Project management 34 36 9 14 7 0 0 34 66 35
2024 Other services to the public 37 23 25 9 7 0 0 37 63 15
2024 None of the above 39 20 14 4 14 3 6 43 57 35
2022 Client contact centre 49 29 10 3 5 0 3 35
2022 Compliance, inspection and enforcement 46 25 16 5 3 0 5 35
2022 Communications or public affairs 44 30 9 10 5 0 2 60
2022 Security 55 7 10 20 8 0 0 10
2022 Legal services 57 28 7 7 0 0 0 10
2022 Administration and operations 42 28 18 7 4 1 0 145
2022 Human resources 20 35 26 11 5 0 3 45
2022 Financial management 59 18 23 0 0 0 0 20
2022 Information management 48 27 16 5 4 0 0 20
2022 Information technology 34 29 11 15 9 0 3 65
2022 Data sciences 39 34 25 0 2 0 0 35
2022 Policy 34 28 22 7 8 0 0 15
2022 Project management 23 35 16 18 6 0 3 30
2022 Other services to the public 36 43 11 0 11 0 0 15
2022 None of the above 48 21 17 5 2 3 4 40
2020 Client contact centre 49 29 7 5 8 0 3 40
2020 Compliance, inspection and enforcement 68 19 7 3 3 0 0 30
2020 Communications or public affairs 39 45 10 6 0 0 0 60
2020 Legal services 69 16 16 0 0 0 0 15
2020 Administration and operations 33 40 21 5 2 0 0 125
2020 Human resources 32 37 23 4 2 2 0 50
2020 Financial management 36 31 11 15 5 0 3 35
2020 Procurement 63 20 17 0 0 0 0 15
2020 Information management 30 32 28 5 5 0 0 20
2020 Information technology 38 35 17 10 0 0 0 70
2020 Data sciences 46 20 5 29 0 0 0 20
2020 Policy 40 29 25 6 0 0 0 20
2020 Project management 12 47 22 20 0 0 0 15
2020 Other services to the public 44 22 16 6 12 0 0 20
2020 None of the above 37 24 31 0 5 3 0 35
2019 Client contact centre 48 22 18 7 5 0 0 40
2019 Compliance, inspection and enforcement 43 38 5 10 5 0 0 20
2019 Communications or public affairs 33 37 14 11 5 0 0 65
2019 Legal services 59 35 6 0 0 0 0 15
2019 Administration and operations 47 27 10 10 5 1 0 90
2019 Human resources 16 30 27 10 16 0 0 25
2019 Financial management 52 20 11 9 9 0 0 35
2019 Procurement 48 38 14 0 0 0 0 15
2019 Material management 27 31 7 22 13 0 0 10
2019 Information management 16 49 10 20 0 6 0 15
2019 Information technology 34 33 9 12 10 2 0 40
2019 Data sciences 33 39 15 14 0 0 0 20
2019 Policy 22 72 6 0 0 0 0 10
2019 Project management 10 41 29 15 5 0 0 20
2019 None of the above 41 36 5 4 9 2 3 40

Question 73j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 20 9 12 3 0 2 56 44 50
2024 Intelligence analysts 73 20 6 0 0 0 0 73 27 10
2024 Compliance, inspection and enforcement 55 20 12 8 3 0 3 57 43 35
2024 Communications or public affairs 57 23 10 4 5 0 1 58 42 95
2024 Security 73 0 13 8 7 0 0 73 27 15
2024 Legal services 50 0 26 16 8 0 0 50 50 10
2024 Administration and operations 51 26 12 5 6 0 0 51 49 155
2024 Human resources 52 15 13 10 10 0 0 52 48 40
2024 Financial management 38 19 20 5 7 6 4 43 57 50
2024 Procurement 44 14 19 12 11 0 0 44 56 15
2024 Information management 68 18 14 0 0 0 0 68 32 25
2024 Information technology 52 30 7 1 7 1 0 53 47 70
2024 Data sciences 65 16 10 3 6 0 0 65 35 35
2024 Policy 41 29 18 12 0 0 0 41 59 20
2024 Project management 72 14 5 6 2 0 0 72 28 35
2024 Other services to the public 41 22 15 4 7 0 10 46 54 15
2024 None of the above 44 23 14 0 7 3 10 51 49 35
2022 Client contact centre 62 27 8 0 3 0 0 35
2022 Compliance, inspection and enforcement 59 13 11 3 9 0 6 35
2022 Communications or public affairs 64 19 7 5 1 0 3 60
2022 Security 69 0 12 11 9 0 0 10
2022 Legal services 64 28 0 7 0 0 0 10
2022 Administration and operations 57 24 13 3 3 0 0 145
2022 Human resources 43 32 19 0 7 0 0 45
2022 Financial management 59 32 9 0 0 0 0 20
2022 Information management 43 31 15 5 0 6 0 20
2022 Information technology 44 31 12 3 5 0 6 65
2022 Data sciences 52 32 17 0 0 0 0 35
2022 Policy 54 31 0 0 15 0 0 15
2022 Project management 51 30 10 3 3 0 3 30
2022 Other services to the public 54 18 16 0 12 0 0 15
2022 None of the above 71 11 2 5 8 0 4 35
2020 Client contact centre 49 29 7 7 3 0 5 40
2020 Compliance, inspection and enforcement 68 16 4 7 6 0 0 30
2020 Communications or public affairs 60 23 12 4 0 0 0 60
2020 Legal services 76 24 0 0 0 0 0 15
2020 Administration and operations 50 30 13 4 2 0 0 125
2020 Human resources 38 35 16 6 2 2 2 50
2020 Financial management 45 32 9 11 3 0 0 35
2020 Procurement 40 43 11 0 6 0 0 15
2020 Information management 28 37 14 11 11 0 0 20
2020 Information technology 57 26 6 11 0 0 0 70
2020 Data sciences 56 29 5 10 0 0 0 20
2020 Policy 58 31 6 0 6 0 0 20
2020 Project management 34 31 15 20 0 0 0 15
2020 Other services to the public 49 27 12 0 6 0 6 20
2020 None of the above 38 29 21 6 6 0 0 35
2019 Client contact centre 59 20 13 5 3 0 0 40
2019 Compliance, inspection and enforcement 40 40 5 10 0 0 6 20
2019 Communications or public affairs 57 24 9 5 4 0 0 65
2019 Legal services 58 19 18 6 0 0 0 15
2019 Administration and operations 64 22 8 2 4 0 0 85
2019 Human resources 30 32 14 10 15 0 0 30
2019 Financial management 55 22 13 6 3 0 0 35
2019 Procurement 62 31 7 0 0 0 0 15
2019 Material management 41 26 20 0 13 0 0 10
2019 Information management 53 29 0 13 0 6 0 15
2019 Information technology 47 29 15 7 2 0 0 40
2019 Data sciences 46 40 0 9 5 0 0 20
2019 Policy 72 11 0 17 0 0 0 10
2019 Project management 33 42 6 18 0 0 0 20
2019 None of the above 46 22 17 9 4 2 0 40

Question 73k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 25 11 8 0 0 0 55 45 50
2024 Intelligence analysts 66 20 14 0 0 0 0 66 34 10
2024 Compliance, inspection and enforcement 62 19 8 8 0 0 3 64 36 35
2024 Communications or public affairs 52 27 12 3 5 0 1 53 47 95
2024 Security 71 13 10 0 7 0 0 71 29 15
2024 Legal services 33 25 26 16 0 0 0 33 67 10
2024 Administration and operations 51 31 7 5 4 2 1 52 48 155
2024 Human resources 49 35 11 2 4 0 0 49 51 40
2024 Financial management 55 22 11 0 4 2 5 60 40 50
2024 Procurement 28 31 19 5 17 0 0 28 72 15
2024 Information management 67 17 12 4 0 0 0 67 33 25
2024 Information technology 48 26 11 1 6 3 4 52 48 70
2024 Data sciences 48 26 15 8 3 0 0 48 52 35
2024 Policy 48 38 9 6 0 0 0 48 52 20
2024 Project management 56 28 8 5 2 0 0 56 44 35
2024 Other services to the public 57 28 6 0 5 0 4 60 40 15
2024 None of the above 49 27 3 8 7 3 4 53 47 30
2022 Client contact centre 55 21 18 6 0 0 0 35
2022 Compliance, inspection and enforcement 45 15 15 12 5 0 8 35
2022 Communications or public affairs 59 25 10 3 2 0 2 60
2022 Security 62 18 10 10 0 0 0 10
2022 Legal services 31 37 24 7 0 0 0 10
2022 Administration and operations 54 26 11 5 3 0 1 145
2022 Human resources 52 32 4 9 3 0 0 45
2022 Financial management 55 15 26 0 4 0 0 20
2022 Information management 39 25 27 9 0 0 0 20
2022 Information technology 48 31 10 3 5 0 3 65
2022 Data sciences 38 33 14 12 3 0 0 35
2022 Policy 69 6 16 9 0 0 0 15
2022 Project management 53 26 9 9 0 0 3 30
2022 Other services to the public 52 21 17 5 6 0 0 15
2022 None of the above 58 18 19 2 2 0 0 40
2020 Client contact centre 40 24 14 12 10 0 0 40
2020 Compliance, inspection and enforcement 16 34 39 11 0 0 0 30
2020 Communications or public affairs 35 25 28 10 1 0 0 60
2020 Legal services 14 39 39 8 0 0 0 15
2020 Administration and operations 30 31 24 11 5 0 0 125
2020 Human resources 35 31 14 10 9 0 2 50
2020 Financial management 24 20 46 5 5 0 0 35
2020 Procurement 34 28 19 13 5 0 0 15
2020 Information management 19 20 35 21 5 0 0 20
2020 Information technology 31 42 17 4 6 0 0 70
2020 Data sciences 31 15 24 26 5 0 0 20
2020 Policy 11 44 39 0 6 0 0 20
2020 Project management 39 29 7 13 12 0 0 15
2020 Other services to the public 34 14 22 12 12 0 6 20
2020 None of the above 15 35 35 9 6 0 0 35

Question 73l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 25 6 6 2 0 6 59 41 50
2024 Intelligence analysts 57 34 0 0 9 0 0 57 43 10
2024 Compliance, inspection and enforcement 51 28 4 8 6 0 3 52 48 35
2024 Communications or public affairs 41 25 20 6 5 0 2 42 58 95
2024 Security 66 11 7 0 16 0 0 66 34 15
2024 Legal services 50 8 7 18 17 0 0 50 50 10
2024 Administration and operations 41 29 17 7 5 0 0 41 59 155
2024 Human resources 33 32 24 10 2 0 0 33 67 40
2024 Financial management 40 32 16 2 5 3 2 42 58 50
2024 Procurement 13 31 27 12 17 0 0 13 87 15
2024 Information management 48 43 5 4 0 0 0 48 52 25
2024 Information technology 41 32 14 6 5 1 1 42 58 70
2024 Data sciences 52 17 14 6 2 0 8 57 43 35
2024 Policy 42 27 27 4 0 0 0 42 58 20
2024 Project management 50 31 12 2 5 0 0 50 50 35
2024 Other services to the public 38 38 20 0 0 0 4 40 60 15
2024 None of the above 39 28 18 6 3 3 3 42 58 35
2022 Client contact centre 49 28 9 7 3 0 4 35
2022 Compliance, inspection and enforcement 46 29 19 0 0 0 5 35
2022 Communications or public affairs 43 29 14 10 3 0 0 60
2022 Security 42 18 23 0 17 0 0 10
2022 Legal services 49 21 30 0 0 0 0 10
2022 Administration and operations 50 28 15 4 2 1 0 145
2022 Human resources 36 30 25 5 4 0 0 45
2022 Financial management 55 18 18 9 0 0 0 20
2022 Information management 48 22 17 13 0 0 0 20
2022 Information technology 36 35 14 6 6 0 3 65
2022 Data sciences 47 35 11 6 0 0 0 35
2022 Policy 56 25 13 0 6 0 0 15
2022 Project management 45 32 14 6 0 3 0 30
2022 Other services to the public 48 19 16 11 6 0 0 15
2022 None of the above 45 26 16 5 4 0 4 40
2020 Client contact centre 38 27 20 7 5 0 3 40
2020 Compliance, inspection and enforcement 48 28 20 4 0 0 0 30
2020 Communications or public affairs 34 41 19 7 0 0 0 60
2020 Legal services 53 47 0 0 0 0 0 15
2020 Administration and operations 40 35 16 5 5 0 0 125
2020 Human resources 26 31 24 11 6 2 0 50
2020 Financial management 26 31 27 10 5 0 0 35
2020 Procurement 38 26 18 11 6 0 0 15
2020 Information management 25 46 21 3 5 0 0 20
2020 Information technology 41 32 15 7 4 0 0 70
2020 Data sciences 36 20 24 0 20 0 0 20
2020 Policy 34 35 19 6 0 6 0 20
2020 Project management 29 32 7 10 22 0 0 15
2020 Other services to the public 40 21 16 6 11 0 6 20
2020 None of the above 30 33 27 8 3 0 0 35
2019 Client contact centre 40 25 21 5 5 3 0 40
2019 Compliance, inspection and enforcement 30 25 19 16 5 0 6 20
2019 Communications or public affairs 47 24 23 2 3 0 0 60
2019 Legal services 47 24 30 0 0 0 0 15
2019 Administration and operations 49 35 7 9 0 0 0 85
2019 Human resources 37 27 21 4 4 7 0 30
2019 Financial management 60 18 17 6 0 0 0 35
2019 Procurement 62 31 0 7 0 0 0 15
2019 Information management 38 32 19 6 0 6 0 15
2019 Information technology 54 32 10 2 2 0 0 40
2019 Data sciences 46 32 13 9 0 0 0 20
2019 Policy 61 28 11 0 0 0 0 10
2019 Project management 26 33 23 17 0 0 0 20
2019 None of the above 46 28 7 4 11 2 2 40

Question 73m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 65 3 6 6 3 0 18 79 21 50
2024 Intelligence analysts 57 9 14 0 13 6 0 61 39 10
2024 Compliance, inspection and enforcement 41 26 9 13 3 0 9 44 56 35
2024 Communications or public affairs 40 21 15 8 12 0 4 42 58 95
2024 Security 68 11 0 7 14 0 0 68 32 15
2024 Legal services 40 44 0 15 0 0 0 40 60 10
2024 Administration and operations 38 14 20 11 14 0 3 39 61 155
2024 Human resources 39 17 11 4 21 2 5 43 57 40
2024 Financial management 43 13 17 8 14 2 2 46 54 50
2024 Procurement 29 21 20 10 16 0 5 30 70 15
2024 Information management 51 16 18 6 5 0 5 54 46 25
2024 Information technology 43 26 10 6 11 0 4 45 55 70
2024 Data sciences 33 26 13 8 15 0 6 35 65 35
2024 Policy 45 18 15 14 9 0 0 45 55 20
2024 Project management 52 20 8 11 7 0 2 53 47 35
2024 Other services to the public 49 13 6 0 22 5 6 55 45 15
2024 None of the above 46 20 7 5 9 3 10 53 47 35
2022 Client contact centre 77 8 8 4 3 0 0 35
2022 Compliance, inspection and enforcement 68 12 9 0 0 3 8 35
2022 Communications or public affairs 82 9 6 0 0 0 4 60
2022 Security 63 17 20 0 0 0 0 10
2022 Legal services 70 15 0 0 0 0 15 10
2022 Administration and operations 73 14 5 2 2 1 4 145
2022 Human resources 68 12 4 0 0 3 13 45
2022 Financial management 83 4 9 0 0 0 4 20
2022 Information management 76 10 4 10 0 0 0 20
2022 Information technology 66 19 6 2 2 0 5 65
2022 Data sciences 81 10 5 0 0 0 3 35
2022 Policy 88 0 6 0 0 0 6 15
2022 Project management 64 24 9 3 0 0 0 30
2022 Other services to the public 57 17 0 0 19 0 7 15
2022 None of the above 74 13 3 2 3 0 6 40
2020 Client contact centre 43 24 19 0 9 0 5 40
2020 Compliance, inspection and enforcement 42 28 28 0 0 0 3 30
2020 Communications or public affairs 55 28 12 5 0 0 0 60
2020 Legal services 45 31 16 8 0 0 0 15
2020 Administration and operations 51 27 12 2 6 0 1 125
2020 Human resources 63 20 8 4 0 2 2 50
2020 Financial management 53 22 16 3 3 3 0 35
2020 Procurement 76 6 12 6 0 0 0 15
2020 Information management 23 51 15 11 0 0 0 20
2020 Information technology 43 34 16 3 1 0 3 70
2020 Data sciences 46 26 13 5 10 0 0 20
2020 Policy 55 34 6 0 0 5 0 20
2020 Project management 54 22 13 12 0 0 0 15
2020 Other services to the public 58 25 11 6 0 0 0 20
2020 None of the above 53 23 12 9 3 0 0 35
2019 Client contact centre 72 15 3 5 3 0 3 40
2019 Compliance, inspection and enforcement 49 24 17 5 0 0 6 20
2019 Communications or public affairs 72 12 10 4 3 0 0 65
2019 Legal services 82 12 0 6 0 0 0 15
2019 Administration and operations 66 17 8 4 2 1 1 90
2019 Human resources 59 9 6 11 4 7 4 30
2019 Financial management 80 12 5 3 0 0 0 35
2019 Procurement 76 17 7 0 0 0 0 15
2019 Material management 42 26 5 0 26 0 0 10
2019 Information management 66 4 19 6 0 6 0 15
2019 Information technology 62 20 5 8 5 0 0 40
2019 Data sciences 63 23 5 5 0 0 5 20
2019 Policy 71 11 18 0 0 0 0 10
2019 Project management 47 33 5 9 0 0 5 20
2019 None of the above 56 16 3 9 8 5 4 40

Question 73n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 59 19 7 2 5 0 8 65 35 50
2024 Intelligence analysts 73 14 13 0 0 0 0 73 27 10
2024 Compliance, inspection and enforcement 60 20 14 0 3 0 3 62 38 35
2024 Communications or public affairs 47 26 16 5 5 0 1 47 53 95
2024 Security 69 12 13 7 0 0 0 69 31 15
2024 Legal services 49 35 16 0 0 0 0 49 51 10
2024 Administration and operations 39 36 11 10 3 0 0 39 61 155
2024 Human resources 49 26 13 2 7 2 0 50 50 40
2024 Financial management 50 29 6 4 5 2 2 53 47 50
2024 Procurement 49 22 24 0 5 0 0 49 51 15
2024 Information management 59 17 15 9 0 0 0 59 41 25
2024 Information technology 50 27 10 6 7 0 1 50 50 70
2024 Data sciences 22 29 12 17 13 5 3 24 76 35
2024 Policy 60 8 28 5 0 0 0 60 40 20
2024 Project management 46 36 5 2 7 3 0 47 53 35
2024 Other services to the public 57 24 0 10 9 0 0 57 43 15
2024 None of the above 44 31 8 8 3 3 3 47 53 35
2022 Client contact centre 73 21 6 0 0 0 0 35
2022 Compliance, inspection and enforcement 63 14 12 3 3 0 5 35
2022 Communications or public affairs 61 23 10 1 3 0 2 60
2022 Security 100 0 0 0 0 0 0 10
2022 Legal services 48 45 0 0 0 0 7 10
2022 Administration and operations 63 26 4 4 1 0 1 145
2022 Human resources 65 26 2 2 5 0 0 45
2022 Financial management 75 16 9 0 0 0 0 20
2022 Information management 68 32 0 0 0 0 0 15
2022 Information technology 62 23 9 3 2 0 2 65
2022 Data sciences 59 33 6 3 0 0 0 35
2022 Policy 75 25 0 0 0 0 0 15
2022 Project management 50 37 9 3 0 0 0 30
2022 Other services to the public 50 38 0 0 12 0 0 15
2022 None of the above 78 18 2 2 0 0 0 40
2020 Client contact centre 45 38 10 2 5 0 0 40
2020 Compliance, inspection and enforcement 31 35 22 9 4 0 0 30
2020 Communications or public affairs 35 32 24 6 4 0 0 60
2020 Legal services 24 21 31 24 0 0 0 15
2020 Administration and operations 37 41 16 4 2 0 0 125
2020 Human resources 35 28 24 8 2 2 0 50
2020 Financial management 47 27 9 15 3 0 0 35
2020 Procurement 63 12 6 0 18 0 0 15
2020 Information management 32 43 9 11 5 0 0 20
2020 Information technology 44 36 16 4 0 0 0 70
2020 Data sciences 36 36 15 10 3 0 0 20
2020 Policy 38 29 27 6 0 0 0 20
2020 Project management 38 29 14 6 12 0 0 15
2020 Other services to the public 27 57 11 0 6 0 0 20
2020 None of the above 21 40 27 9 3 0 0 35

Question 73o. Overall, to what extent do the following factors cause you work-related stress? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 72 7 2 2 0 2 16 87 13 50
2024 Intelligence analysts 85 15 0 0 0 0 0 85 15 10
2024 Compliance, inspection and enforcement 83 9 3 0 0 0 6 87 13 35
2024 Communications or public affairs 80 9 2 0 2 1 6 86 14 95
2024 Security 77 0 7 0 7 0 10 85 15 15
2024 Legal services 76 15 0 0 0 0 8 83 17 10
2024 Administration and operations 69 12 5 3 2 1 8 76 24 155
2024 Human resources 78 12 0 2 4 2 2 82 18 40
2024 Financial management 64 9 5 5 0 2 15 78 22 50
2024 Procurement 56 17 8 0 11 0 8 61 39 15
2024 Information management 81 0 0 0 0 0 19 100 0 25
2024 Information technology 74 7 4 0 0 3 12 87 13 70
2024 Data sciences 63 16 3 0 3 0 15 74 26 35
2024 Policy 79 9 8 0 5 0 0 79 21 20
2024 Project management 73 12 0 0 0 0 15 86 14 35
2024 Other services to the public 71 12 0 7 0 0 10 79 21 15
2024 None of the above 59 11 6 7 0 3 14 71 29 35

Question 73p. Overall, to what extent do the following factors cause you work-related stress? Accommodation issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 71 10 0 4 3 3 9 81 19 50
2024 Intelligence analysts 79 8 0 0 13 0 0 79 21 10
2024 Compliance, inspection and enforcement 82 13 0 3 0 0 3 84 16 35
2024 Communications or public affairs 74 9 6 2 3 1 5 78 22 95
2024 Security 77 0 0 0 13 0 10 85 15 15
2024 Legal services 66 18 0 8 0 0 8 71 29 10
2024 Administration and operations 62 15 9 2 5 0 7 66 34 155
2024 Human resources 73 17 2 0 4 2 2 76 24 40
2024 Financial management 59 12 5 3 4 2 15 72 28 50
2024 Procurement 45 26 8 5 16 0 0 45 55 15
2024 Information management 79 7 0 0 0 0 14 92 8 25
2024 Information technology 69 13 2 0 7 1 9 77 23 70
2024 Data sciences 64 13 0 0 11 0 11 72 28 35
2024 Policy 74 9 13 0 5 0 0 74 26 20
2024 Project management 64 14 9 0 0 0 13 74 26 35
2024 Other services to the public 63 20 7 0 0 0 10 70 30 15
2024 None of the above 53 14 6 14 0 3 12 62 38 35

Question 73q. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 78 8 2 5 0 0 8 84 16 50
2024 Intelligence analysts 100 0 0 0 0 0 0 100 0 10
2024 Compliance, inspection and enforcement 86 5 3 3 0 0 3 88 12 35
2024 Communications or public affairs 78 8 5 1 3 0 5 82 18 95
2024 Security 93 7 0 0 0 0 0 93 7 15
2024 Legal services 58 34 0 0 0 0 8 63 37 10
2024 Administration and operations 73 9 2 4 4 2 7 80 20 155
2024 Human resources 74 16 2 0 4 0 5 78 22 40
2024 Financial management 59 13 6 2 6 10 5 69 31 45
2024 Procurement 66 0 8 6 6 5 8 77 23 15
2024 Information management 92 0 0 4 0 0 4 96 4 25
2024 Information technology 67 18 3 3 1 1 8 73 27 70
2024 Data sciences 78 8 3 0 2 0 9 85 15 35
2024 Policy 69 17 4 4 0 6 0 73 27 20
2024 Project management 82 3 3 0 2 0 10 91 9 35
2024 Other services to the public 64 12 5 0 4 0 15 76 24 15
2024 None of the above 62 12 4 3 7 3 9 71 29 30
2022 Client contact centre 88 7 0 0 0 0 5 35
2022 Compliance, inspection and enforcement 76 5 0 3 3 0 13 35
2022 Communications or public affairs 85 3 1 2 1 0 7 60
2022 Security 90 0 10 0 0 0 0 10
2022 Legal services 77 7 0 0 0 0 16 10
2022 Administration and operations 77 7 5 2 2 1 7 145
2022 Human resources 82 9 2 0 3 0 4 45
2022 Financial management 91 4 5 0 0 0 0 20
2022 Information management 84 5 5 0 0 6 0 20
2022 Information technology 84 3 5 3 0 0 5 65
2022 Data sciences 92 5 0 0 3 0 0 35
2022 Policy 88 0 6 0 0 0 6 15
2022 Project management 70 18 6 0 3 0 3 30
2022 Other services to the public 77 6 5 0 12 0 0 15
2022 None of the above 84 5 4 2 0 0 4 40
2020 Client contact centre 86 2 0 5 5 0 2 40
2020 Compliance, inspection and enforcement 82 10 6 0 3 0 0 30
2020 Communications or public affairs 89 9 0 0 0 0 2 60
2020 Legal services 100 0 0 0 0 0 0 10
2020 Administration and operations 84 7 3 1 1 1 4 120
2020 Human resources 71 14 2 4 0 5 5 50
2020 Financial management 61 10 10 0 6 3 9 30
2020 Procurement 87 6 0 0 0 0 6 15
2020 Information management 70 16 0 5 0 9 0 20
2020 Information technology 81 9 4 1 2 1 1 70
2020 Data sciences 95 5 0 0 0 0 0 20
2020 Policy 82 5 9 0 3 0 0 20
2020 Project management 87 0 13 0 0 0 0 15
2020 Other services to the public 85 0 4 5 6 0 0 20
2020 None of the above 78 9 6 0 3 0 3 35
2019 Client contact centre 85 13 0 0 0 0 3 40
2019 Compliance, inspection and enforcement 79 5 5 5 0 0 6 20
2019 Communications or public affairs 80 12 3 1 3 0 1 65
2019 Legal services 94 6 0 0 0 0 0 15
2019 Administration and operations 72 13 4 2 5 1 2 90
2019 Human resources 50 25 7 10 4 4 0 30
2019 Financial management 81 12 2 0 3 0 2 35
2019 Procurement 83 10 0 0 0 7 0 15
2019 Material management 61 26 0 0 13 0 0 10
2019 Information management 69 13 6 0 7 0 6 15
2019 Information technology 79 7 2 2 5 2 2 40
2019 Data sciences 85 15 0 0 0 0 0 20
2019 Policy 83 6 0 0 11 0 0 10
2019 Project management 69 18 7 0 0 0 6 20
2019 None of the above 66 11 6 4 8 2 3 40

Question 73r. Overall, to what extent do the following factors cause you work-related stress? Issues with my co-worker(s)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 77 9 4 5 0 0 6 81 19 50
2024 Intelligence analysts 81 19 0 0 0 0 0 81 19 10
2024 Compliance, inspection and enforcement 61 19 20 0 0 0 0 61 39 35
2024 Communications or public affairs 66 22 4 1 3 0 3 68 32 90
2024 Security 88 5 7 0 0 0 0 88 12 15
2024 Legal services 57 27 8 0 0 0 8 62 38 10
2024 Administration and operations 62 17 11 2 4 1 3 64 36 155
2024 Human resources 78 12 2 0 6 0 2 80 20 40
2024 Financial management 68 9 6 5 0 2 9 77 23 50
2024 Procurement 43 29 16 6 6 0 0 43 57 15
2024 Information management 71 21 4 0 0 0 4 73 27 25
2024 Information technology 67 16 6 4 0 0 6 72 28 70
2024 Data sciences 75 13 9 0 0 0 3 77 23 35
2024 Policy 69 24 0 8 0 0 0 69 31 20
2024 Project management 77 16 2 0 2 0 2 79 21 35
2024 Other services to the public 74 21 0 5 0 0 0 74 26 15
2024 None of the above 60 19 5 3 3 3 7 66 34 35
2022 Client contact centre 85 10 5 0 0 0 0 35
2022 Compliance, inspection and enforcement 74 8 3 0 0 0 16 35
2022 Communications or public affairs 73 13 10 4 0 0 0 60
2022 Security 90 10 0 0 0 0 0 10
2022 Legal services 93 0 0 0 0 0 7 10
2022 Administration and operations 68 19 6 2 1 1 3 145
2022 Human resources 67 24 4 3 0 0 2 45
2022 Financial management 78 18 4 0 0 0 0 20
2022 Information management 69 16 15 0 0 0 0 20
2022 Information technology 73 14 7 2 0 0 5 65
2022 Data sciences 68 27 0 3 2 0 0 35
2022 Policy 75 18 7 0 0 0 0 15
2022 Project management 67 27 0 3 0 0 3 30
2022 Other services to the public 71 17 0 0 12 0 0 15
2022 None of the above 69 13 8 4 0 0 6 40
2020 Client contact centre 86 7 4 0 0 0 2 40
2020 Compliance, inspection and enforcement 76 24 0 0 0 0 0 30
2020 Communications or public affairs 80 16 4 0 0 0 0 60
2020 Legal services 84 8 8 0 0 0 0 15
2020 Administration and operations 73 18 6 1 0 0 2 120
2020 Human resources 65 18 5 6 2 0 4 45
2020 Financial management 73 18 0 0 3 0 6 30
2020 Procurement 94 0 6 0 0 0 0 15
2020 Information management 79 16 5 0 0 0 0 20
2020 Information technology 67 25 6 0 0 0 1 70
2020 Data sciences 71 14 15 0 0 0 0 20
2020 Policy 91 0 9 0 0 0 0 20
2020 Project management 73 13 14 0 0 0 0 15
2020 Other services to the public 84 11 0 4 0 0 0 20
2020 None of the above 71 15 11 0 0 0 3 35
2019 Client contact centre 81 12 5 0 0 0 3 40
2019 Compliance, inspection and enforcement 61 24 5 5 0 0 6 20
2019 Communications or public affairs 56 27 12 1 3 0 0 65
2019 Legal services 82 18 0 0 0 0 0 15
2019 Administration and operations 60 28 9 1 2 0 0 90
2019 Human resources 55 23 11 4 8 0 0 30
2019 Financial management 65 25 6 0 3 0 2 35
2019 Procurement 69 24 7 0 0 0 0 15
2019 Material management 66 16 13 5 0 0 0 10
2019 Information management 62 12 20 0 0 0 6 15
2019 Information technology 65 19 11 2 2 0 0 40
2019 Data sciences 72 23 5 0 0 0 0 20
2019 Policy 61 39 0 0 0 0 0 10
2019 Project management 67 27 6 0 0 0 0 15
2019 None of the above 64 11 6 14 3 0 3 40

Question 73s. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) with authority over me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 69 13 6 6 0 0 6 73 27 50
2024 Intelligence analysts 66 34 0 0 0 0 0 66 34 10
2024 Compliance, inspection and enforcement 67 20 0 9 0 3 0 69 31 35
2024 Communications or public affairs 67 17 8 1 5 0 3 69 31 95
2024 Security 93 0 0 7 0 0 0 93 7 15
2024 Legal services 49 19 8 16 0 0 8 54 46 10
2024 Administration and operations 64 13 8 5 5 1 4 67 33 150
2024 Human resources 67 23 0 0 8 0 2 68 32 40
2024 Financial management 59 11 5 7 7 2 9 67 33 50
2024 Procurement 56 25 8 6 6 0 0 56 44 15
2024 Information management 89 7 0 0 0 0 4 93 7 25
2024 Information technology 72 12 4 3 4 0 5 76 24 70
2024 Data sciences 73 16 3 3 5 0 0 73 27 35
2024 Policy 69 18 13 0 0 0 0 69 31 20
2024 Project management 74 21 0 0 2 0 2 76 24 35
2024 Other services to the public 49 35 9 0 7 0 0 49 51 15
2024 None of the above 57 17 5 8 7 3 3 60 40 35
2022 Client contact centre 89 11 0 0 0 0 0 35
2022 Compliance, inspection and enforcement 68 15 3 0 5 0 8 35
2022 Communications or public affairs 83 8 5 2 2 0 0 60
2022 Security 72 20 0 0 8 0 0 10
2022 Legal services 85 7 0 0 0 0 7 10
2022 Administration and operations 75 11 7 1 3 0 3 145
2022 Human resources 73 20 0 5 2 0 0 45
2022 Financial management 82 8 9 0 0 0 0 20
2022 Information management 75 4 10 5 0 6 0 20
2022 Information technology 65 15 8 6 2 0 5 65
2022 Data sciences 74 21 0 5 0 0 0 35
2022 Policy 87 0 7 6 0 0 0 15
2022 Project management 71 15 6 3 3 0 3 30
2022 Other services to the public 70 18 0 0 12 0 0 15
2022 None of the above 84 2 6 2 2 0 4 40
2020 Client contact centre 79 9 2 2 5 0 2 40
2020 Compliance, inspection and enforcement 73 24 3 0 0 0 0 30
2020 Communications or public affairs 80 16 4 0 0 0 0 60
2020 Legal services 100 0 0 0 0 0 0 15
2020 Administration and operations 77 15 4 2 2 0 1 120
2020 Human resources 71 9 6 0 6 2 6 50
2020 Financial management 70 9 3 6 9 0 3 35
2020 Procurement 82 6 12 0 0 0 0 15
2020 Information management 70 4 11 11 0 5 0 20
2020 Information technology 73 16 4 3 2 0 1 70
2020 Data sciences 51 30 15 3 0 0 0 20
2020 Policy 75 5 5 11 3 0 0 20
2020 Project management 70 17 6 7 0 0 0 15
2020 Other services to the public 73 6 6 10 6 0 0 20
2020 None of the above 68 14 6 6 3 0 3 35
2019 Client contact centre 82 10 3 3 0 0 3 40
2019 Compliance, inspection and enforcement 61 19 5 10 0 0 6 20
2019 Communications or public affairs 70 15 6 5 3 0 0 65
2019 Legal services 88 12 0 0 0 0 0 15
2019 Administration and operations 62 21 10 4 2 0 0 85
2019 Human resources 44 20 15 11 11 0 0 30
2019 Financial management 70 10 12 6 0 0 2 35
2019 Procurement 83 10 0 7 0 0 0 15
2019 Material management 49 25 13 0 13 0 0 10
2019 Information management 50 24 13 0 7 0 6 15
2019 Information technology 74 14 7 2 3 0 0 40
2019 Data sciences 72 19 5 5 0 0 0 20
2019 Policy 72 17 0 11 0 0 0 10
2019 Project management 63 26 6 0 0 0 6 20
2019 None of the above 60 13 13 6 8 0 0 40

Question 73t. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) working for me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 78 2 4 6 0 0 10 87 13 50
2024 Intelligence analysts 88 0 0 0 0 0 12 100 0 10
2024 Compliance, inspection and enforcement 60 9 9 0 0 0 23 77 23 35
2024 Communications or public affairs 58 19 2 3 3 0 16 68 32 95
2024 Security 88 12 0 0 0 0 0 88 12 10
2024 Legal services 49 19 0 0 0 0 32 72 28 10
2024 Administration and operations 66 9 4 1 1 1 18 81 19 155
2024 Human resources 60 12 2 0 4 0 22 77 23 35
2024 Financial management 63 8 0 6 0 2 20 81 19 50
2024 Procurement 51 22 22 6 0 0 0 51 49 15
2024 Information management 75 4 0 0 0 0 21 95 5 25
2024 Information technology 68 7 5 5 0 0 14 79 21 70
2024 Data sciences 65 5 14 0 0 0 16 77 23 35
2024 Policy 71 17 0 0 0 0 13 81 19 20
2024 Project management 78 8 0 0 2 0 11 88 12 35
2024 Other services to the public 69 12 6 0 4 0 9 76 24 15
2024 None of the above 48 11 4 2 3 3 28 70 30 35
2022 Client contact centre 79 7 3 2 0 0 9 35
2022 Compliance, inspection and enforcement 50 8 8 0 0 0 34 35
2022 Communications or public affairs 69 10 3 2 0 0 16 60
2022 Security 83 7 0 0 0 0 10 10
2022 Legal services 76 8 0 0 0 0 16 10
2022 Administration and operations 62 12 7 1 1 0 18 145
2022 Human resources 59 6 11 2 0 0 22 45
2022 Financial management 77 8 0 0 0 0 15 20
2022 Information management 52 10 14 0 0 0 24 20
2022 Information technology 59 18 5 0 0 0 18 65
2022 Data sciences 62 10 8 0 0 3 16 35
2022 Policy 80 0 12 0 0 0 7 15
2022 Project management 67 15 3 6 0 0 8 30
2022 Other services to the public 77 5 5 0 6 0 7 15
2022 None of the above 62 9 0 0 2 0 27 40
2020 Client contact centre 78 0 2 2 0 0 17 40
2020 Compliance, inspection and enforcement 52 20 7 0 0 0 21 30
2020 Communications or public affairs 71 10 3 0 1 0 14 60
2020 Legal services 74 0 0 0 0 0 26 10
2020 Administration and operations 71 10 5 0 1 0 12 125
2020 Human resources 70 2 9 3 4 2 10 50
2020 Financial management 74 10 0 0 0 0 15 30
2020 Procurement 69 19 12 0 0 0 0 15
2020 Information management 70 14 10 5 0 0 0 20
2020 Information technology 66 18 4 1 0 0 10 70
2020 Data sciences 64 15 0 0 0 0 20 20
2020 Policy 77 9 9 0 0 0 5 20
2020 Project management 73 7 7 0 0 0 13 15
2020 Other services to the public 42 32 6 0 0 0 21 20
2020 None of the above 82 9 0 0 0 0 9 35
2019 Client contact centre 75 5 0 0 0 0 21 40
2019 Compliance, inspection and enforcement 37 11 13 0 0 0 39 20
2019 Communications or public affairs 74 5 6 1 0 0 14 60
2019 Legal services 76 6 0 0 0 0 18 15
2019 Administration and operations 71 9 2 3 0 0 15 90
2019 Human resources 61 4 6 0 0 4 25 30
2019 Financial management 59 14 6 0 0 3 19 35
2019 Procurement 67 10 7 0 0 0 17 15
2019 Material management 100 0 0 0 0 0 0 10
2019 Information management 55 12 13 0 0 0 19 15
2019 Information technology 75 10 5 0 2 0 8 40
2019 Data sciences 69 13 0 0 0 0 18 20
2019 Policy 71 18 0 0 0 0 11 10
2019 Project management 60 17 6 0 6 0 12 20
2019 None of the above 66 4 10 0 3 0 17 40

Question 73u. Overall, to what extent do the following factors cause you work-related stress? Issues with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 79 13 2 2 0 0 4 82 18 50
2024 Intelligence analysts 87 7 6 0 0 0 0 87 13 10
2024 Compliance, inspection and enforcement 72 17 5 3 0 0 3 74 26 35
2024 Communications or public affairs 77 12 3 1 1 0 6 82 18 95
2024 Security 100 0 0 0 0 0 0 100 0 15
2024 Legal services 66 19 0 0 8 0 8 71 29 10
2024 Administration and operations 72 14 2 1 2 1 8 79 21 150
2024 Human resources 74 10 2 5 4 0 6 78 22 40
2024 Financial management 71 11 0 3 0 2 13 84 16 50
2024 Procurement 56 31 13 0 0 0 0 56 44 15
2024 Information management 83 13 0 0 0 0 4 86 14 25
2024 Information technology 73 18 0 3 3 0 3 75 25 70
2024 Data sciences 71 11 9 0 0 0 9 78 22 35
2024 Policy 82 14 0 0 0 0 4 85 15 20
2024 Project management 90 3 0 2 3 0 2 92 8 35
2024 Other services to the public 85 7 0 0 0 0 9 93 7 15
2024 None of the above 62 17 0 0 0 3 19 79 21 35
2022 Client contact centre 73 17 9 0 0 0 0 35
2022 Compliance, inspection and enforcement 62 17 10 0 0 0 11 35
2022 Communications or public affairs 86 11 2 0 0 0 2 60
2022 Security 90 0 0 0 0 0 10 10
2022 Legal services 77 16 0 0 0 0 7 10
2022 Administration and operations 69 19 6 0 0 0 6 145
2022 Human resources 78 11 5 0 0 0 7 45
2022 Financial management 76 14 5 0 0 0 5 20
2022 Information management 78 5 5 0 0 0 12 20
2022 Information technology 75 16 2 0 0 0 8 65
2022 Data sciences 79 5 3 2 3 3 4 35
2022 Policy 94 0 0 0 0 0 6 15
2022 Project management 73 13 3 6 3 0 3 30
2022 Other services to the public 81 13 0 0 6 0 0 15
2022 None of the above 73 10 8 0 0 0 10 40
2020 Client contact centre 69 12 12 5 0 0 2 40
2020 Compliance, inspection and enforcement 67 13 7 8 3 0 3 30
2020 Communications or public affairs 75 19 3 0 0 0 4 60
2020 Legal services 84 16 0 0 0 0 0 15
2020 Administration and operations 74 17 4 2 0 1 2 125
2020 Human resources 82 2 7 2 2 0 6 50
2020 Financial management 74 11 9 3 0 0 3 35
2020 Procurement 82 12 6 0 0 0 0 15
2020 Information management 86 9 0 5 0 0 0 20
2020 Information technology 74 13 6 1 1 0 6 70
2020 Data sciences 66 18 5 0 0 0 10 20
2020 Policy 91 0 3 0 0 0 5 20
2020 Project management 65 35 0 0 0 0 0 15
2020 Other services to the public 73 10 6 0 0 6 6 20
2020 None of the above 80 9 8 0 0 0 3 35
2019 Client contact centre 72 13 5 3 3 0 5 40
2019 Compliance, inspection and enforcement 50 29 10 6 0 0 6 20
2019 Communications or public affairs 84 13 1 1 0 0 0 65
2019 Legal services 75 19 6 0 0 0 0 15
2019 Administration and operations 77 13 5 1 0 0 4 90
2019 Human resources 77 12 4 0 0 3 4 30
2019 Financial management 79 8 8 3 0 0 2 35
2019 Procurement 69 24 0 0 7 0 0 15
2019 Material management 100 0 0 0 0 0 0 10
2019 Information management 66 21 0 0 0 0 13 15
2019 Information technology 79 7 7 2 0 0 4 40
2019 Data sciences 65 26 9 0 0 0 0 20
2019 Policy 94 6 0 0 0 0 0 10
2019 Project management 84 6 0 4 0 0 6 20
2019 None of the above 81 3 14 0 0 0 2 40

Question 73v. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 40 7 22 6 25 0 0 40 60 50
2024 Intelligence analysts 47 22 0 12 18 0 0 47 53 10
2024 Compliance, inspection and enforcement 73 5 7 0 13 0 3 75 25 35
2024 Communications or public affairs 48 19 11 8 11 0 4 50 50 95
2024 Security 51 19 0 0 30 0 0 51 49 15
2024 Legal services 48 37 0 0 0 0 15 56 44 10
2024 Administration and operations 43 20 12 9 16 0 2 44 56 155
2024 Human resources 60 18 8 0 10 0 5 63 37 40
2024 Financial management 44 8 13 7 22 2 3 47 53 50
2024 Procurement 67 6 8 7 12 0 0 67 33 15
2024 Information management 61 12 4 0 19 0 4 64 36 25
2024 Information technology 51 21 15 1 8 1 2 53 47 70
2024 Data sciences 52 17 14 7 8 0 2 53 47 35
2024 Policy 56 14 11 6 10 0 4 58 42 20
2024 Project management 61 8 18 8 6 0 0 61 39 35
2024 Other services to the public 29 29 5 26 12 0 0 29 71 15
2024 None of the above 34 27 9 9 10 3 9 39 61 35
2022 Client contact centre 64 23 7 0 6 0 0 35
2022 Compliance, inspection and enforcement 57 13 11 5 6 0 8 35
2022 Communications or public affairs 71 7 10 7 5 0 0 60
2022 Security 23 24 28 7 18 0 0 10
2022 Legal services 70 9 7 13 0 0 0 10
2022 Administration and operations 55 14 12 6 8 0 5 145
2022 Human resources 60 11 13 2 9 0 4 45
2022 Financial management 66 14 5 5 10 0 0 20
2022 Information management 56 16 6 11 12 0 0 20
2022 Information technology 64 11 9 7 5 0 5 65
2022 Data sciences 72 7 13 3 6 0 0 35
2022 Policy 84 0 0 0 16 0 0 15
2022 Project management 39 25 17 7 13 0 0 30
2022 Other services to the public 65 11 6 5 12 0 0 15
2022 None of the above 46 14 20 6 14 0 0 40
2020 Client contact centre 46 16 21 5 12 0 0 40
2020 Compliance, inspection and enforcement 67 10 11 6 7 0 0 30
2020 Communications or public affairs 54 25 15 1 5 0 0 60
2020 Legal services 86 8 0 6 0 0 0 15
2020 Administration and operations 52 19 11 10 7 0 1 125
2020 Human resources 58 17 8 4 4 2 6 50
2020 Financial management 58 16 10 7 6 0 3 35
2020 Procurement 68 14 12 0 6 0 0 15
2020 Information management 51 21 14 9 5 0 0 20
2020 Information technology 64 18 14 1 0 0 1 70
2020 Data sciences 59 25 5 5 5 0 0 20
2020 Policy 34 28 22 5 11 0 0 20
2020 Project management 60 13 7 7 5 0 7 15
2020 Other services to the public 67 6 17 5 0 0 6 20
2020 None of the above 67 14 12 3 3 0 0 35
2019 Client contact centre 30 21 7 20 22 0 0 40
2019 Compliance, inspection and enforcement 78 16 0 0 0 0 6 20
2019 Communications or public affairs 54 17 12 8 10 0 0 65
2019 Legal services 71 6 17 0 6 0 0 15
2019 Administration and operations 54 8 14 6 14 0 3 90
2019 Human resources 58 10 14 11 4 3 0 30
2019 Financial management 56 10 6 6 20 0 2 35
2019 Procurement 43 36 21 0 0 0 0 15
2019 Material management 38 0 31 18 13 0 0 10
2019 Information management 55 0 26 0 13 0 6 15
2019 Information technology 61 12 15 7 2 0 2 40
2019 Data sciences 54 14 5 9 18 0 0 20
2019 Policy 56 11 11 0 22 0 0 10
2019 Project management 54 12 10 18 7 0 0 20
2019 None of the above 60 11 13 8 6 0 2 40

Question 73w. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 68 18 6 5 0 0 4 71 29 50
2024 Intelligence analysts 49 39 6 6 0 0 0 49 51 10
2024 Compliance, inspection and enforcement 54 28 3 6 0 3 6 59 41 35
2024 Communications or public affairs 47 24 16 5 5 0 2 48 52 95
2024 Security 59 22 13 0 7 0 0 59 41 15
2024 Legal services 60 32 8 0 0 0 0 60 40 10
2024 Administration and operations 50 23 19 5 1 1 2 51 49 155
2024 Human resources 43 27 16 5 4 0 5 46 54 40
2024 Financial management 55 23 12 0 2 2 5 59 41 50
2024 Procurement 33 18 37 5 6 0 0 33 67 15
2024 Information management 71 18 3 0 0 4 4 77 23 25
2024 Information technology 57 21 9 2 1 1 8 63 37 70
2024 Data sciences 46 31 13 3 7 0 0 46 54 35
2024 Policy 59 20 9 0 0 8 4 67 33 20
2024 Project management 65 19 5 4 7 0 0 65 35 35
2024 Other services to the public 40 47 14 0 0 0 0 40 60 15
2024 None of the above 57 23 6 2 3 3 7 63 37 35
2022 Client contact centre 61 7 20 0 4 0 8 35
2022 Compliance, inspection and enforcement 53 30 9 0 3 0 5 35
2022 Communications or public affairs 53 27 9 10 2 0 0 60
2022 Security 52 24 23 0 0 0 0 10
2022 Legal services 32 29 31 0 0 0 7 10
2022 Administration and operations 48 30 13 6 0 0 3 145
2022 Human resources 59 27 8 4 0 0 2 45
2022 Financial management 64 24 12 0 0 0 0 20
2022 Information management 49 22 10 20 0 0 0 20
2022 Information technology 62 17 13 3 1 0 3 65
2022 Data sciences 38 41 5 9 6 0 0 35
2022 Policy 42 36 16 0 0 0 6 15
2022 Project management 55 30 9 0 0 0 6 30
2022 Other services to the public 66 16 11 7 0 0 0 15
2022 None of the above 52 26 10 6 3 0 4 40
2020 Client contact centre 54 27 9 7 2 0 0 40
2020 Compliance, inspection and enforcement 53 31 13 3 0 0 0 30
2020 Communications or public affairs 54 29 15 2 0 0 0 60
2020 Legal services 69 24 8 0 0 0 0 15
2020 Administration and operations 48 30 14 4 4 0 0 125
2020 Human resources 51 25 13 2 4 0 4 50
2020 Financial management 50 21 21 3 5 0 0 35
2020 Procurement 28 41 12 6 12 0 0 15
2020 Information management 35 46 16 3 0 0 0 20
2020 Information technology 46 29 15 4 3 0 3 70
2020 Data sciences 51 20 5 10 13 0 0 20
2020 Policy 64 9 17 6 0 5 0 20
2020 Project management 61 18 14 0 7 0 0 15
2020 Other services to the public 58 31 6 5 0 0 0 20
2020 None of the above 60 30 3 3 3 0 0 35
2019 Client contact centre 68 22 8 0 3 0 0 40
2019 Compliance, inspection and enforcement 52 32 6 5 0 0 6 20
2019 Communications or public affairs 57 21 14 6 0 0 2 65
2019 Legal services 70 12 12 6 0 0 0 15
2019 Administration and operations 56 26 8 1 4 0 4 90
2019 Human resources 71 11 7 4 4 0 4 30
2019 Financial management 72 18 5 3 2 0 0 35
2019 Procurement 62 24 0 7 7 0 0 15
2019 Material management 86 0 14 0 0 0 0 10
2019 Information management 46 37 6 6 6 0 0 15
2019 Information technology 69 24 0 5 0 2 0 40
2019 Data sciences 51 39 0 10 0 0 0 20
2019 Policy 71 29 0 0 0 0 0 10
2019 Project management 55 25 6 6 7 0 0 15
2019 None of the above 65 20 15 0 0 0 0 40

Question 74. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 32 36 19 11 2 0 0 68 13 50
2024 Intelligence analysts 9 63 13 16 0 0 0 72 16 10
2024 Compliance, inspection and enforcement 6 24 42 23 5 0 0 30 28 35
2024 Communications or public affairs 15 31 32 17 6 0 0 46 23 95
2024 Security 35 24 28 7 7 0 0 59 13 15
2024 Legal services 0 26 42 24 8 0 0 26 32 10
2024 Administration and operations 12 35 39 9 5 0 0 47 14 155
2024 Human resources 5 37 28 25 5 0 0 42 30 40
2024 Financial management 12 35 37 8 1 2 4 51 10 50
2024 Procurement 0 11 62 12 6 0 8 12 20 15
2024 Information management 39 35 17 9 0 0 0 74 9 25
2024 Information technology 7 44 30 8 9 0 2 52 17 70
2024 Data sciences 24 29 34 5 8 0 0 53 13 35
2024 Policy 0 56 32 4 8 0 0 56 12 20
2024 Project management 16 45 28 11 0 0 0 61 11 35
2024 Other services to the public 26 18 26 19 11 0 0 44 30 15
2024 None of the above 22 19 35 15 9 0 0 41 24 35
2022 Client contact centre 20 45 29 0 3 0 3 67 3 35
2022 Compliance, inspection and enforcement 23 34 29 8 5 0 0 58 13 35
2022 Communications or public affairs 15 34 26 18 7 0 0 49 25 60
2022 Security 0 57 10 25 0 0 8 62 28 10
2022 Legal services 0 25 59 15 0 0 0 25 15 10
2022 Administration and operations 16 45 29 6 3 0 1 61 10 145
2022 Human resources 9 38 35 10 9 0 0 46 19 45
2022 Financial management 21 62 9 7 0 0 0 83 7 20
2022 Information management 32 32 31 4 0 0 0 65 4 15
2022 Information technology 14 40 23 16 5 1 0 55 21 65
2022 Data sciences 12 46 39 2 0 0 0 58 2 35
2022 Policy 0 58 22 20 0 0 0 58 20 15
2022 Project management 9 37 41 12 0 0 0 47 12 30
2022 Other services to the public 16 38 27 19 0 0 0 54 19 15
2022 None of the above 13 39 34 9 2 3 0 54 11 40
2020 Client contact centre 26 30 36 5 2 0 0 57 7 40
2020 Compliance, inspection and enforcement 15 33 35 11 6 0 0 48 17 30
2020 Communications or public affairs 10 44 31 12 3 0 0 55 15 60
2020 Legal services 21 39 31 8 0 0 0 61 8 15
2020 Administration and operations 20 28 39 11 2 0 1 48 13 125
2020 Human resources 23 23 33 18 2 0 0 46 20 50
2020 Financial management 19 20 40 18 3 0 0 39 21 35
2020 Procurement 12 32 24 31 0 0 0 45 31 15
2020 Information management 10 41 25 19 5 0 0 51 24 20
2020 Information technology 23 40 27 11 0 0 0 62 11 70
2020 Data sciences 10 46 25 18 0 0 0 56 18 20
2020 Policy 16 28 38 13 5 0 0 44 18 20
2020 Project management 4 34 42 12 7 0 0 38 20 15
2020 Other services to the public 31 21 26 11 11 0 0 52 22 20
2020 None of the above 20 28 38 8 6 0 0 48 14 35
2019 Client contact centre 37 44 17 0 3 0 0 80 3 40
2019 Compliance, inspection and enforcement 6 45 34 15 0 0 0 50 15 20
2019 Communications or public affairs 15 31 40 10 5 0 0 45 15 65
2019 Legal services 28 37 30 6 0 0 0 65 6 15
2019 Administration and operations 25 29 37 6 3 0 0 54 9 90
2019 Human resources 16 24 38 14 8 0 0 40 22 30
2019 Financial management 34 27 25 13 0 0 0 62 13 35
2019 Procurement 19 45 29 7 0 0 0 64 7 15
2019 Material management 9 9 34 35 13 0 0 18 48 10
2019 Information management 16 28 38 18 0 0 0 45 18 15
2019 Information technology 34 28 26 12 0 0 0 62 12 45
2019 Data sciences 18 37 40 5 0 0 0 56 5 20
2019 Policy 17 33 29 22 0 0 0 50 22 10
2019 Project management 20 27 29 18 6 0 0 47 25 20
2019 None of the above 21 31 33 7 8 0 0 52 15 40

Question 75. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 9 4 37 14 34 0 2 49 13 50
2024 Intelligence analysts 0 9 29 51 11 0 0 62 9 10
2024 Compliance, inspection and enforcement 12 28 33 21 6 0 0 27 39 35
2024 Communications or public affairs 7 15 42 28 5 0 1 34 23 90
2024 Security 7 7 37 13 29 0 8 46 14 15
2024 Legal services 8 16 68 8 0 0 0 8 24 10
2024 Administration and operations 6 17 42 20 14 0 1 35 23 155
2024 Human resources 8 28 28 25 10 0 0 36 36 40
2024 Financial management 7 13 35 31 11 2 0 43 21 50
2024 Procurement 24 0 68 0 0 0 8 0 26 15
2024 Information management 5 9 13 47 26 0 0 73 14 25
2024 Information technology 7 20 38 21 11 0 2 33 28 70
2024 Data sciences 10 10 26 31 22 0 0 54 20 35
2024 Policy 4 30 40 16 11 0 0 26 34 20
2024 Project management 0 6 54 33 7 0 0 40 6 35
2024 Other services to the public 13 21 42 17 7 0 0 24 34 15
2024 None of the above 15 14 40 18 7 3 3 27 30 35
2022 Client contact centre 3 6 29 36 26 0 0 62 9 35
2022 Compliance, inspection and enforcement 3 14 40 27 17 0 0 44 16 35
2022 Communications or public affairs 10 17 35 16 22 0 0 38 27 60
2022 Security 23 25 34 10 0 0 8 11 52 10
2022 Legal services 0 29 47 15 9 0 0 24 29 10
2022 Administration and operations 6 9 35 30 18 0 2 49 16 145
2022 Human resources 11 19 38 16 16 0 0 32 30 45
2022 Financial management 0 12 55 26 8 0 0 34 12 20
2022 Information management 0 5 45 26 24 0 0 50 5 20
2022 Information technology 7 18 41 18 13 1 1 32 26 65
2022 Data sciences 9 8 30 35 18 0 0 53 17 35
2022 Policy 6 7 51 24 11 0 0 36 14 15
2022 Project management 3 6 51 28 12 0 0 40 9 30
2022 Other services to the public 5 13 31 45 7 0 0 51 18 15
2022 None of the above 4 20 47 18 11 0 0 29 24 40
2020 Client contact centre 5 7 48 31 7 2 0 38 12 40
2020 Compliance, inspection and enforcement 7 18 26 38 11 0 0 49 25 30
2020 Communications or public affairs 4 13 45 21 17 0 0 37 17 60
2020 Legal services 0 8 47 29 16 0 0 45 8 15
2020 Administration and operations 9 16 38 22 16 0 0 37 25 120
2020 Human resources 8 28 38 13 10 0 2 24 37 45
2020 Financial management 8 25 32 21 14 0 0 35 33 35
2020 Procurement 20 11 43 26 0 0 0 26 31 15
2020 Information management 11 19 30 30 10 0 0 40 30 20
2020 Information technology 3 19 43 25 10 0 0 35 22 70
2020 Data sciences 0 23 25 36 15 0 0 51 23 20
2020 Policy 12 16 44 17 11 0 0 27 28 20
2020 Project management 7 12 48 32 0 0 0 32 20 15
2020 Other services to the public 17 5 41 17 20 0 0 37 22 20
2020 None of the above 9 23 32 22 14 0 0 37 32 35
2019 Client contact centre 3 8 30 32 28 0 0 60 10 40
2019 Compliance, inspection and enforcement 0 5 39 51 6 0 0 56 5 20
2019 Communications or public affairs 7 18 43 25 8 0 0 32 25 65
2019 Legal services 0 6 42 46 6 0 0 52 6 15
2019 Administration and operations 8 14 29 30 18 1 0 49 22 90
2019 Human resources 16 29 27 26 3 0 0 29 44 30
2019 Financial management 5 22 34 29 10 0 0 39 27 35
2019 Procurement 0 14 38 24 24 0 0 48 14 15
2019 Material management 13 35 38 5 9 0 0 14 48 10
2019 Information management 6 18 31 26 19 0 0 46 23 15
2019 Information technology 6 20 33 16 24 0 0 41 26 40
2019 Data sciences 0 10 25 46 19 0 0 65 10 20
2019 Policy 22 0 39 28 11 0 0 39 22 10
2019 Project management 13 17 32 28 10 0 0 38 30 20
2019 None of the above 18 15 25 20 21 0 0 41 34 40

Question 76. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 22 35 16 7 5 12 2 67 14 50
2024 Intelligence analysts 36 49 0 6 9 0 0 85 15 10
2024 Compliance, inspection and enforcement 26 51 17 0 3 3 0 79 3 35
2024 Communications or public affairs 31 39 14 4 5 6 0 75 10 95
2024 Security 57 36 0 7 0 0 0 93 7 15
2024 Legal services 0 35 49 8 8 0 0 35 17 10
2024 Administration and operations 29 34 17 9 5 6 0 67 15 155
2024 Human resources 28 46 19 4 0 3 0 76 4 40
2024 Financial management 17 44 15 8 6 10 0 69 15 50
2024 Procurement 27 55 0 6 0 5 8 93 7 15
2024 Information management 45 42 0 10 0 4 0 90 10 25
2024 Information technology 25 39 18 9 5 3 2 67 14 70
2024 Data sciences 9 38 22 10 10 10 0 53 23 35
2024 Policy 20 32 30 14 4 0 0 52 18 20
2024 Project management 29 43 18 9 0 0 0 73 9 35
2024 Other services to the public 32 29 11 0 9 19 0 76 11 15
2024 None of the above 18 40 11 5 10 13 3 70 18 35
2022 Client contact centre 38 29 13 4 3 13 0 77 8 35
2022 Compliance, inspection and enforcement 44 42 11 3 0 0 0 86 3 35
2022 Communications or public affairs 32 43 9 11 1 4 0 78 13 60
2022 Security 47 20 17 0 8 9 0 73 9 10
2022 Legal services 46 31 23 0 0 0 0 77 0 10
2022 Administration and operations 29 40 16 8 3 3 0 72 11 145
2022 Human resources 27 49 13 2 4 3 0 79 7 45
2022 Financial management 18 52 11 11 0 9 0 76 12 20
2022 Information management 18 50 4 6 0 22 0 88 7 20
2022 Information technology 24 44 13 6 3 10 0 75 10 65
2022 Data sciences 19 47 14 14 3 3 0 68 18 35
2022 Policy 31 22 33 7 6 0 0 53 13 15
2022 Project management 15 38 20 15 3 9 0 58 20 30
2022 Other services to the public 37 21 31 0 11 0 0 58 11 15
2022 None of the above 37 40 6 14 2 2 0 78 16 40
2020 Client contact centre 26 31 14 5 5 19 0 70 12 40
2020 Compliance, inspection and enforcement 58 28 9 3 3 0 0 85 6 30
2020 Communications or public affairs 35 45 12 5 2 2 0 81 7 60
2020 Legal services 61 24 16 0 0 0 0 84 0 15
2020 Administration and operations 27 37 25 7 2 2 0 65 9 125
2020 Human resources 32 39 17 4 2 6 0 76 6 50
2020 Financial management 24 43 18 8 0 7 0 72 9 35
2020 Procurement 71 18 6 5 0 0 0 89 5 15
2020 Information management 17 51 16 10 0 5 0 72 11 20
2020 Information technology 29 39 17 9 0 4 1 72 10 70
2020 Data sciences 31 39 15 10 5 0 0 69 15 20
2020 Policy 39 27 9 14 6 5 0 69 21 20
2020 Project management 18 27 33 7 7 7 0 49 16 15
2020 Other services to the public 20 43 20 0 6 5 6 71 6 20
2020 None of the above 28 23 33 6 3 6 0 55 10 35
2019 Client contact centre 37 9 32 7 3 9 3 52 11 40
2019 Compliance, inspection and enforcement 36 39 5 15 0 5 0 79 16 20
2019 Communications or public affairs 24 33 20 12 4 7 0 62 16 65
2019 Legal services 58 6 25 6 0 6 0 67 6 15
2019 Administration and operations 28 42 12 8 1 8 0 76 10 90
2019 Human resources 19 43 6 15 14 3 0 64 29 30
2019 Financial management 40 27 22 2 0 8 0 73 3 35
2019 Procurement 45 41 7 0 0 7 0 92 0 15
2019 Material management 18 7 45 13 9 9 0 27 24 10
2019 Information management 28 46 7 12 6 0 0 74 19 15
2019 Information technology 31 16 32 10 6 5 0 50 16 40
2019 Data sciences 9 49 28 14 0 0 0 58 14 20
2019 Policy 11 50 17 22 0 0 0 61 22 10
2019 Project management 6 50 20 15 0 9 0 61 17 20
2019 None of the above 21 16 25 9 10 14 4 46 23 40

Question 77. In general, how is your mental health?
Survey year Demographic Excellent
(%)		 Very good
(%)		 Good
(%)		 Fair
(%)		 Poor
(%)		 Total responses
2024 Client contact centre 17 38 22 16 7 50
2024 Intelligence analysts 20 16 20 44 0 10
2024 Compliance, inspection and enforcement 18 32 21 25 3 35
2024 Communications or public affairs 8 29 35 25 3 95
2024 Security 8 28 38 13 13 15
2024 Legal services 0 18 42 32 8 10
2024 Administration and operations 10 28 38 20 4 155
2024 Human resources 10 44 29 17 0 40
2024 Financial management 15 34 34 10 6 50
2024 Procurement 13 20 43 12 12 15
2024 Information management 25 34 38 4 0 25
2024 Information technology 22 21 35 18 3 70
2024 Data sciences 13 35 29 18 5 35
2024 Policy 15 20 37 27 0 20
2024 Project management 16 33 27 24 0 35
2024 Other services to the public 15 26 29 26 4 15
2024 None of the above 21 16 23 28 12 35
2022 Client contact centre 15 30 43 12 0 35
2022 Compliance, inspection and enforcement 11 43 25 18 3 35
2022 Communications or public affairs 16 18 32 26 8 60
2022 Security 8 41 10 28 13 10
2022 Legal services 0 15 56 29 0 10
2022 Administration and operations 14 39 30 15 3 145
2022 Human resources 15 37 38 8 2 45
2022 Financial management 19 31 37 13 0 20
2022 Information management 25 19 20 36 0 20
2022 Information technology 17 36 27 12 8 65
2022 Data sciences 19 27 18 29 7 35
2022 Policy 0 30 40 15 15 15
2022 Project management 12 41 34 13 0 30
2022 Other services to the public 13 38 32 11 7 15
2022 None of the above 12 25 34 20 10 40

Question 78. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 26 10 0 3 5 8 85 3 50
2024 Intelligence analysts 61 23 0 9 0 0 6 90 10 10
2024 Compliance, inspection and enforcement 49 31 5 7 3 3 2 85 10 35
2024 Communications or public affairs 62 27 7 2 2 1 0 89 4 95
2024 Security 81 13 0 0 0 7 0 100 0 15
2024 Legal services 49 27 8 0 16 0 0 76 16 10
2024 Administration and operations 47 30 10 4 3 4 1 82 8 155
2024 Human resources 39 37 11 5 0 8 0 83 5 40
2024 Financial management 44 20 17 2 5 8 4 72 8 50
2024 Procurement 25 45 8 16 6 0 0 70 23 15
2024 Information management 78 18 4 0 0 0 0 96 0 25
2024 Information technology 60 24 11 0 3 0 3 86 3 70
2024 Data sciences 53 28 11 3 2 3 0 83 6 35
2024 Policy 64 13 14 4 5 0 0 78 9 20
2024 Project management 63 31 3 0 0 3 0 97 0 35
2024 Other services to the public 54 13 9 0 0 18 6 88 0 15
2024 None of the above 52 13 12 3 7 3 11 75 11 35
2022 Client contact centre 59 29 9 0 0 0 3 91 0 35
2022 Compliance, inspection and enforcement 66 26 3 0 5 0 0 92 5 35
2022 Communications or public affairs 55 30 5 3 4 2 2 87 7 60
2022 Security 82 0 0 10 8 0 0 82 18 10
2022 Legal services 60 33 7 0 0 0 0 93 0 10
2022 Administration and operations 64 25 7 2 0 1 1 91 2 145
2022 Human resources 52 35 4 5 2 2 0 89 7 45
2022 Financial management 60 29 0 0 5 6 0 95 5 20
2022 Information management 78 10 0 5 0 0 7 95 5 20
2022 Information technology 63 20 13 1 0 0 2 85 1 65
2022 Data sciences 57 23 10 4 3 3 0 82 7 35
2022 Policy 73 21 0 6 0 0 0 94 6 15
2022 Project management 51 27 15 3 0 3 0 81 3 30
2022 Other services to the public 54 34 6 0 0 0 6 93 0 15
2022 None of the above 64 26 5 2 0 0 3 93 2 40
2020 Client contact centre 45 18 15 2 5 9 5 74 9 40
2020 Compliance, inspection and enforcement 70 12 6 3 6 0 4 84 10 30
2020 Communications or public affairs 60 31 6 2 0 1 0 92 2 60
2020 Legal services 61 31 0 8 0 0 0 92 8 15
2020 Administration and operations 51 30 10 4 1 3 1 84 5 125
2020 Human resources 40 43 7 2 2 4 2 89 4 50
2020 Financial management 46 28 6 7 5 9 0 80 13 35
2020 Procurement 65 24 5 0 0 0 6 95 0 15
2020 Information management 54 10 19 5 0 10 0 72 6 20
2020 Information technology 53 31 9 2 1 1 1 86 4 70
2020 Data sciences 56 25 10 8 0 0 0 81 8 20
2020 Policy 58 25 6 5 0 5 0 88 6 20
2020 Project management 55 20 12 13 0 0 0 75 13 15
2020 Other services to the public 51 28 11 4 0 6 0 84 5 20
2020 None of the above 56 22 10 3 6 3 0 80 9 35

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 21 11 6 5 4 4 76 13 50
2024 Intelligence analysts 41 40 9 9 0 0 0 82 9 10
2024 Compliance, inspection and enforcement 49 13 14 11 10 0 2 64 21 35
2024 Communications or public affairs 52 31 10 4 4 0 0 83 8 95
2024 Security 50 31 13 0 7 0 0 81 7 15
2024 Legal services 49 8 8 11 16 8 0 62 29 10
2024 Administration and operations 43 26 10 12 8 2 0 70 20 155
2024 Human resources 42 30 7 9 9 3 0 74 18 40
2024 Financial management 45 21 17 3 10 4 0 69 14 50
2024 Procurement 32 21 13 5 18 10 0 60 25 15
2024 Information management 62 28 4 6 0 0 0 90 6 25
2024 Information technology 48 20 15 6 6 4 1 72 12 70
2024 Data sciences 50 19 11 14 5 0 0 69 19 35
2024 Policy 52 21 0 22 5 0 0 73 27 20
2024 Project management 45 39 6 3 3 3 0 87 6 35
2024 Other services to the public 45 21 0 10 7 12 6 79 21 15
2024 None of the above 48 25 8 8 6 3 3 77 14 35
2022 Client contact centre 56 30 8 3 0 3 0 89 3 35
2022 Compliance, inspection and enforcement 61 20 3 7 9 0 0 81 16 35
2022 Communications or public affairs 60 13 12 7 5 2 0 75 13 60
2022 Security 73 10 0 10 8 0 0 82 18 10
2022 Legal services 52 18 15 15 0 0 0 70 15 10
2022 Administration and operations 53 32 8 5 2 1 0 86 7 145
2022 Human resources 56 33 2 4 4 0 0 89 9 45
2022 Financial management 57 33 0 6 5 0 0 89 11 20
2022 Information management 63 16 6 10 5 0 0 79 14 20
2022 Information technology 62 22 7 8 1 0 0 84 9 65
2022 Data sciences 48 23 6 12 5 5 0 75 19 35
2022 Policy 73 14 0 13 0 0 0 87 13 15
2022 Project management 50 18 3 12 18 0 0 67 30 30
2022 Other services to the public 54 29 0 0 6 5 6 93 7 15
2022 None of the above 56 12 17 5 7 3 0 70 12 40
2020 Client contact centre 30 42 5 10 8 0 5 76 19 40
2020 Compliance, inspection and enforcement 54 21 4 13 9 0 0 75 22 30
2020 Communications or public affairs 49 26 11 10 4 1 0 76 13 60
2020 Legal services 45 24 8 16 8 0 0 69 24 15
2020 Administration and operations 44 31 8 12 5 0 1 76 16 125
2020 Human resources 43 35 13 6 2 0 2 79 8 50
2020 Financial management 33 29 17 9 9 3 0 64 19 35
2020 Procurement 57 31 6 6 0 0 0 88 6 15
2020 Information management 44 11 25 15 0 5 0 58 16 20
2020 Information technology 41 33 7 13 5 0 1 75 18 70
2020 Data sciences 46 20 15 18 0 0 0 66 18 20
2020 Policy 48 25 0 11 11 5 0 77 23 20
2020 Project management 55 27 6 12 0 0 0 82 12 15
2020 Other services to the public 36 27 11 11 10 0 6 67 21 20
2020 None of the above 37 22 14 20 6 0 0 60 27 35

Question 80. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 22 14 4 4 4 4 76 9 50
2024 Intelligence analysts 66 25 0 9 0 0 0 91 9 10
2024 Compliance, inspection and enforcement 60 22 3 10 3 0 2 84 13 35
2024 Communications or public affairs 63 25 9 0 4 0 0 88 4 95
2024 Security 60 21 13 7 0 0 0 81 7 15
2024 Legal services 77 8 8 8 0 0 0 84 8 10
2024 Administration and operations 49 27 13 3 4 2 1 79 8 155
2024 Human resources 50 31 8 5 6 0 0 81 11 40
2024 Financial management 47 28 12 3 8 2 0 77 11 50
2024 Procurement 51 23 8 5 12 0 0 75 18 15
2024 Information management 84 16 0 0 0 0 0 100 0 25
2024 Information technology 60 27 6 1 4 0 1 88 6 70
2024 Data sciences 55 28 9 6 3 0 0 83 8 35
2024 Policy 63 20 4 13 0 0 0 83 13 20
2024 Project management 60 31 6 0 0 3 0 94 0 35
2024 Other services to the public 45 33 5 10 0 7 0 84 11 15
2024 None of the above 46 26 5 7 7 3 6 79 16 35
2022 Client contact centre 62 32 6 0 0 0 0 94 0 35
2022 Compliance, inspection and enforcement 64 21 3 7 3 0 3 87 10 35
2022 Communications or public affairs 67 23 8 0 1 0 0 91 1 60
2022 Security 82 0 0 10 8 0 0 82 18 10
2022 Legal services 52 25 7 15 0 0 0 78 15 10
2022 Administration and operations 65 27 4 2 1 1 0 93 3 145
2022 Human resources 67 22 2 4 4 0 0 89 9 45
2022 Financial management 52 33 5 0 5 6 0 90 5 20
2022 Information management 63 22 6 5 4 0 0 85 9 20
2022 Information technology 67 23 8 2 0 0 0 90 2 65
2022 Data sciences 65 23 0 4 5 3 0 90 10 35
2022 Policy 73 12 0 7 0 7 0 92 8 15
2022 Project management 66 20 0 6 9 0 0 85 15 30
2022 Other services to the public 59 24 0 0 6 5 6 93 7 15
2022 None of the above 61 17 19 0 0 3 0 81 0 40
2020 Client contact centre 48 38 2 2 7 0 2 88 10 40
2020 Compliance, inspection and enforcement 60 24 0 10 6 0 0 84 16 30
2020 Communications or public affairs 60 26 4 6 2 2 0 88 8 60
2020 Legal services 61 31 0 8 0 0 0 92 8 15
2020 Administration and operations 56 31 4 5 3 0 0 88 8 125
2020 Human resources 54 32 8 2 2 2 0 87 4 50
2020 Financial management 43 36 3 8 9 0 0 79 17 35
2020 Procurement 71 23 6 0 0 0 0 94 0 15
2020 Information management 44 40 11 5 0 0 0 84 5 20
2020 Information technology 56 33 5 3 1 0 1 90 4 70
2020 Data sciences 51 41 0 8 0 0 0 92 8 20
2020 Policy 58 31 0 0 6 0 5 94 6 20
2020 Project management 75 7 6 12 0 0 0 82 12 15
2020 Other services to the public 42 39 10 0 4 0 6 85 5 20
2020 None of the above 48 30 3 15 3 0 0 79 18 35

Question 81. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional individual behaviours and organizational practices.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 36 21 1 3 3 2 74 4 50
2024 Intelligence analysts 58 33 0 9 0 0 0 91 9 10
2024 Compliance, inspection and enforcement 34 31 27 5 3 0 0 65 8 35
2024 Communications or public affairs 41 40 5 6 6 1 0 82 12 95
2024 Security 68 13 13 0 7 0 0 81 7 15
2024 Legal services 34 16 26 24 0 0 0 50 24 10
2024 Administration and operations 24 40 17 11 5 3 0 66 17 155
2024 Human resources 22 54 15 2 4 4 0 79 6 40
2024 Financial management 19 49 15 7 4 6 0 73 11 50
2024 Procurement 8 37 7 22 17 0 8 50 43 15
2024 Information management 53 37 6 4 0 0 0 90 4 25
2024 Information technology 38 30 15 10 5 2 0 69 15 70
2024 Data sciences 37 37 13 2 11 0 0 74 13 35
2024 Policy 37 29 13 13 4 4 0 69 18 20
2024 Project management 30 55 3 6 0 6 0 90 6 35
2024 Other services to the public 31 32 13 0 13 5 6 70 15 15
2024 None of the above 29 24 14 8 10 9 6 62 21 35
2022 Client contact centre 53 31 9 6 0 0 0 85 6 35
2022 Compliance, inspection and enforcement 51 35 3 5 5 0 0 86 11 35
2022 Communications or public affairs 45 33 5 14 2 0 0 78 17 60
2022 Security 65 10 15 10 0 0 0 75 10 10
2022 Legal services 69 24 7 0 0 0 0 93 0 10
2022 Administration and operations 45 35 11 6 1 1 1 81 8 145
2022 Human resources 32 49 9 6 5 0 0 80 11 45
2022 Financial management 35 50 4 5 0 6 0 90 5 20
2022 Information management 38 52 0 10 0 0 0 90 10 20
2022 Information technology 42 26 17 8 4 2 2 70 13 65
2022 Data sciences 43 42 8 4 3 0 0 85 7 35
2022 Policy 36 49 15 0 0 0 0 85 0 15
2022 Project management 25 67 6 3 0 0 0 91 3 30
2022 Other services to the public 24 42 17 5 6 5 0 70 12 15
2022 None of the above 39 47 6 5 0 2 0 88 5 40
2020 Client contact centre 41 30 7 9 2 7 2 79 13 40
2020 Compliance, inspection and enforcement 60 15 13 3 9 0 0 76 12 30
2020 Communications or public affairs 45 40 10 1 2 1 0 86 4 60
2020 Legal services 84 16 0 0 0 0 0 100 0 15
2020 Administration and operations 43 31 18 7 2 0 0 74 8 125
2020 Human resources 32 48 17 0 4 0 0 80 4 50
2020 Financial management 49 23 21 3 3 3 0 74 5 35
2020 Procurement 67 33 0 0 0 0 0 100 0 15
2020 Information management 38 19 26 5 5 5 0 61 11 20
2020 Information technology 44 34 17 2 1 1 0 79 4 70
2020 Data sciences 46 36 10 8 0 0 0 82 8 20
2020 Policy 38 44 0 7 11 0 0 82 18 20
2020 Project management 18 42 25 7 0 0 7 65 8 15
2020 Other services to the public 33 36 17 9 6 0 0 69 14 20
2020 None of the above 38 29 6 15 6 6 0 71 23 35
2019 Client contact centre 42 26 22 5 3 3 0 70 8 40
2019 Compliance, inspection and enforcement 49 32 5 14 0 0 0 81 14 20
2019 Communications or public affairs 30 31 21 9 4 5 0 64 14 65
2019 Legal services 69 19 12 0 0 0 0 88 0 15
2019 Administration and operations 31 40 15 8 3 2 0 73 12 90
2019 Human resources 12 42 14 11 21 0 0 53 32 30
2019 Financial management 37 31 19 9 2 3 0 69 11 35
2019 Procurement 52 19 14 14 0 0 0 71 14 15
2019 Material management 9 23 33 13 22 0 0 32 35 10
2019 Information management 34 24 24 19 0 0 0 57 19 15
2019 Information technology 31 34 18 7 8 2 0 66 16 40
2019 Data sciences 18 54 23 0 0 5 0 76 0 20
2019 Policy 11 67 11 11 0 0 0 78 11 10
2019 Project management 19 35 28 6 6 5 0 56 14 20
2019 None of the above 31 28 11 7 15 8 0 64 24 40

Question 83. Of those who indicated that they are a supervisor: I am equipped to support employees in my work unit who are experiencing mental health issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Compliance, inspection and enforcement 24 48 8 20 0 0 0 72 20 10
2024 Communications or public affairs 13 75 5 8 0 0 0 87 8 40
2024 Administration and operations 14 52 16 10 9 0 0 66 18 55
2024 Human resources 32 43 26 0 0 0 0 74 0 10
2024 Financial management 6 57 18 6 13 0 0 63 19 15
2024 Information technology 30 44 23 0 3 0 0 73 3 25
2024 Project management 28 52 14 7 0 0 0 80 7 15
2022 Client contact centre 14 50 9 17 9 0 0 64 26 15
2022 Compliance, inspection and enforcement 18 61 20 0 0 0 0 80 0 10
2022 Communications or public affairs 19 55 10 16 0 0 0 74 16 25
2022 Administration and operations 19 56 8 11 3 2 0 77 14 45
2022 Human resources 22 38 25 8 0 0 8 65 8 15
2022 Information technology 29 30 19 17 5 0 0 59 22 25
2022 Data sciences 8 25 32 26 0 10 0 36 28 10
2022 Project management 15 53 13 13 6 0 0 67 20 15
2022 None of the above 28 51 0 7 14 0 0 79 21 15
2020 Compliance, inspection and enforcement 61 17 7 15 0 0 0 78 15 10
2020 Communications or public affairs 50 43 4 0 4 0 0 93 4 25
2020 Administration and operations 19 51 12 16 2 0 0 70 19 45
2020 Human resources 24 38 20 0 18 0 0 62 18 10
2020 Financial management 19 59 7 15 0 0 0 78 15 15
2020 Information technology 45 34 17 5 0 0 0 78 5 25
2019 Communications or public affairs 16 58 12 14 0 0 0 74 14 25
2019 Administration and operations 16 39 17 17 0 8 4 62 19 25
2019 Information technology 31 21 18 6 6 6 12 63 15 15
2019 Project management 20 43 28 0 10 0 0 63 10 10
2019 None of the above 28 26 29 0 17 0 0 54 17 10
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to telework, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 84. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 17 83 50
2024 Intelligence analysts 19 81 10
2024 Compliance, inspection and enforcement 11 89 35
2024 Communications or public affairs 18 82 95
2024 Security 17 83 15
2024 Legal services 8 92 10
2024 Administration and operations 22 78 155
2024 Human resources 17 83 40
2024 Financial management 10 90 50
2024 Procurement 27 73 15
2024 Information management 8 92 25
2024 Information technology 18 82 70
2024 Data sciences 11 89 35
2024 Policy 10 90 20
2024 Project management 23 77 35
2024 Other services to the public 11 89 15
2024 None of the above 19 81 35
2022 Client contact centre 13 87 35
2022 Compliance, inspection and enforcement 14 86 35
2022 Communications or public affairs 9 91 60
2022 Security 7 93 10
2022 Legal services 7 93 10
2022 Administration and operations 6 94 145
2022 Human resources 9 91 45
2022 Financial management 4 96 20
2022 Information management 18 82 20
2022 Information technology 4 96 65
2022 Data sciences 7 93 35
2022 Policy 10 90 15
2022 Project management 9 91 30
2022 Other services to the public 0 100 15
2022 None of the above 9 91 40
2020 Client contact centre 10 90 40
2020 Compliance, inspection and enforcement 6 94 30
2020 Communications or public affairs 5 95 60
2020 Legal services 16 84 15
2020 Administration and operations 11 89 125
2020 Human resources 17 83 45
2020 Financial management 13 87 35
2020 Procurement 18 82 15
2020 Information management 11 89 20
2020 Information technology 9 91 70
2020 Data sciences 5 95 20
2020 Policy 9 91 20
2020 Project management 34 66 15
2020 Other services to the public 15 85 20
2020 None of the above 10 90 35
2019 Client contact centre 16 84 40
2019 Compliance, inspection and enforcement 15 85 20
2019 Communications or public affairs 12 88 65
2019 Legal services 6 94 15
2019 Administration and operations 16 84 90
2019 Human resources 23 77 30
2019 Financial management 6 94 35
2019 Procurement 7 93 15
2019 Material management 0 100 10
2019 Information management 24 76 15
2019 Information technology 9 91 40
2019 Data sciences 9 91 20
2019 Policy 22 78 10
2019 Project management 12 88 20
2019 None of the above 9 91 40

Question 85. Were the requests for workplace accommodation measures related to a disability?

Disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society. Barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 35 65 20
2024 Administration and operations 48 52 35
2024 Information technology 32 68 10
2020 Administration and operations 35 65 15

Question 86. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 95 5 20
2024 Administration and operations 84 16 35
2024 Information technology 75 25 10
2020 Administration and operations 93 7 15
2019 Administration and operations 100 0 15

Question 87. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 45 38 5 0 11 0 0 84 11 15
2024 Administration and operations 34 27 15 15 10 0 0 61 25 30
2020 Administration and operations 39 61 0 0 0 0 0 100 0 15
2019 Administration and operations 56 20 0 24 0 0 0 76 24 15

Question 88. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 46 31 8 2 1 4 8 87 4 50
2024 Intelligence analysts 80 8 6 0 6 0 0 88 6 10
2024 Compliance, inspection and enforcement 53 30 10 5 0 0 2 85 5 35
2024 Communications or public affairs 56 28 7 3 1 3 2 89 4 95
2024 Security 63 23 0 7 0 0 8 93 7 15
2024 Legal services 16 68 16 0 0 0 0 84 0 10
2024 Administration and operations 46 31 9 4 3 6 1 83 8 155
2024 Human resources 37 42 18 0 4 0 0 79 4 40
2024 Financial management 36 28 12 2 11 11 0 72 15 50
2024 Procurement 43 33 0 6 10 0 8 82 18 15
2024 Information management 69 27 0 0 0 0 4 100 0 25
2024 Information technology 57 24 8 2 2 0 6 87 4 70
2024 Data sciences 43 35 8 0 3 6 5 88 3 35
2024 Policy 45 20 4 23 0 8 0 71 25 20
2024 Project management 54 40 3 3 0 0 0 93 3 35
2024 Other services to the public 35 20 19 10 5 12 0 62 17 15
2024 None of the above 40 34 7 6 3 3 6 82 11 35
2022 Client contact centre 48 35 7 0 3 7 0 89 3 35
2022 Compliance, inspection and enforcement 57 28 7 3 0 6 0 90 3 35
2022 Communications or public affairs 61 25 8 2 1 0 2 88 3 60
2022 Security 55 19 0 0 0 8 18 100 0 10
2022 Legal services 53 32 15 0 0 0 0 85 0 10
2022 Administration and operations 54 28 5 1 2 3 6 90 4 145
2022 Human resources 68 25 5 0 0 0 3 95 0 45
2022 Financial management 54 36 5 5 0 0 0 90 5 20
2022 Information management 59 32 0 0 0 9 0 100 0 20
2022 Information technology 54 32 3 3 0 3 4 94 3 65
2022 Data sciences 49 35 5 7 0 3 0 87 8 35
2022 Policy 50 15 0 15 6 6 8 76 24 15
2022 Project management 46 34 6 8 3 0 3 82 12 30
2022 Other services to the public 48 35 6 0 0 5 6 93 0 15
2022 None of the above 65 15 0 5 0 5 10 94 6 40
2020 Client contact centre 44 36 12 2 2 0 2 83 5 40
2020 Compliance, inspection and enforcement 67 16 4 10 3 0 0 83 13 30
2020 Communications or public affairs 64 27 6 0 2 0 0 91 2 60
2020 Legal services 61 24 16 0 0 0 0 84 0 15
2020 Administration and operations 47 36 3 7 0 3 3 89 8 125
2020 Human resources 52 42 2 2 0 0 2 95 2 50
2020 Financial management 60 20 11 9 0 0 0 80 9 35
2020 Procurement 43 38 12 6 0 0 0 82 6 15
2020 Information management 49 40 5 0 0 5 0 94 0 20
2020 Information technology 52 28 10 3 0 4 3 86 3 70
2020 Data sciences 61 29 10 0 0 0 0 90 0 20
2020 Policy 44 31 15 5 0 5 0 79 6 20
2020 Project management 65 22 0 13 0 0 0 87 13 15
2020 Other services to the public 57 33 0 4 6 0 0 90 10 20
2020 None of the above 42 33 12 7 3 0 3 77 10 35
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Compensation

Question 89. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 14 67 50
2024 Intelligence analysts 18 74 10
2024 Compliance, inspection and enforcement 11 74 35
2024 Communications or public affairs 16 66 95
2024 Security 18 65 15
2024 Legal services 42 51 10
2024 Administration and operations 10 71 155
2024 Human resources 18 70 40
2024 Financial management 11 72 50
2024 Procurement 0 73 15
2024 Information management 10 68 25
2024 Information technology 12 68 70
2024 Data sciences 3 70 35
2024 Policy 21 70 20
2024 Project management 5 73 35
2024 Other services to the public 0 79 15
2024 None of the above 2 72 35
2022 Client contact centre 5 79 35
2022 Compliance, inspection and enforcement 9 81 35
2022 Communications or public affairs 18 72 60
2022 Security 26 41 10
2022 Legal services 21 79 10
2022 Administration and operations 16 67 145
2022 Human resources 11 83 45
2022 Financial management 14 77 20
2022 Information management 5 70 20
2022 Information technology 15 67 65
2022 Data sciences 11 73 35
2022 Policy 17 73 15
2022 Project management 17 59 30
2022 Other services to the public 33 55 15
2022 None of the above 27 59 40
2020 Client contact centre 33 40 40
2020 Compliance, inspection and enforcement 42 39 30
2020 Communications or public affairs 24 56 60
2020 Legal services 53 39 15
2020 Administration and operations 23 55 125
2020 Human resources 24 63 50
2020 Financial management 15 69 35
2020 Procurement 35 57 15
2020 Information management 14 72 20
2020 Information technology 25 45 70
2020 Data sciences 15 69 20
2020 Policy 42 38 20
2020 Project management 18 68 15
2020 Other services to the public 14 59 20
2020 None of the above 27 62 35

Question 90. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 57 43 15
2024 Administration and operations 72 28 15
2022 Administration and operations 84 16 20
2022 None of the above 51 49 10
2020 Client contact centre 72 28 15
2020 Compliance, inspection and enforcement 45 55 10
2020 Communications or public affairs 37 63 15
2020 Administration and operations 67 33 30
2020 Human resources 58 42 10
2020 Information technology 54 46 20

Question 91. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 7 13 24 32 17 0 6 21 53 15
2024 Administration and operations 6 28 9 29 28 0 0 34 57 15
2022 Administration and operations 27 17 4 35 13 0 4 46 50 20
2022 None of the above 19 46 0 35 0 0 0 65 35 10
2020 Client contact centre 22 15 28 35 0 0 0 36 35 15
2020 Compliance, inspection and enforcement 18 10 18 30 16 0 9 30 51 10
2020 Communications or public affairs 0 28 9 28 22 0 13 32 57 15
2020 Administration and operations 5 44 7 29 15 0 0 49 44 30
2020 Human resources 9 51 9 30 0 0 0 60 30 10
2020 Information technology 26 31 0 20 17 0 6 61 39 20

Question 92. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 0 12 12 13 29 12 21 19 63 15
2024 Administration and operations 0 9 0 24 38 0 29 13 87 15
2022 Administration and operations 15 5 7 14 21 4 33 32 56 20
2022 None of the above 19 36 0 10 19 0 16 65 35 10
2020 Client contact centre 22 7 29 42 0 0 0 29 42 15
2020 Compliance, inspection and enforcement 0 9 18 25 30 0 18 11 67 10
2020 Communications or public affairs 0 22 0 37 19 9 13 28 72 15
2020 Administration and operations 5 22 15 22 15 0 22 35 47 30
2020 Human resources 9 0 7 33 28 0 23 12 79 10
2020 Information technology 15 11 11 34 20 0 9 28 59 20

Question 93. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 5 10 4 0 4 28 74 26 50
2024 Intelligence analysts 38 13 11 9 9 0 20 47 53 10
2024 Compliance, inspection and enforcement 59 11 3 3 3 0 21 75 25 35
2024 Communications or public affairs 41 11 5 9 4 3 28 59 41 95
2024 Security 95 0 5 0 0 0 0 95 5 15
2024 Legal services 24 0 16 0 8 0 52 51 49 10
2024 Administration and operations 44 16 8 4 3 4 21 59 41 155
2024 Human resources 36 8 10 11 6 0 30 52 48 40
2024 Financial management 40 10 4 6 0 6 33 66 34 50
2024 Procurement 37 11 0 0 5 6 41 70 30 15
2024 Information management 53 8 0 0 5 0 34 79 21 25
2024 Information technology 61 14 1 3 1 6 15 76 24 70
2024 Data sciences 43 29 6 5 3 0 15 50 50 35
2024 Policy 53 11 22 0 0 0 13 61 39 20
2024 Project management 47 9 6 0 0 0 39 77 23 35
2024 Other services to the public 68 6 0 9 0 18 0 82 18 15
2024 None of the above 43 10 0 6 0 15 26 73 27 35
2022 Client contact centre 46 14 6 0 3 8 24 35
2022 Compliance, inspection and enforcement 57 10 0 0 8 0 25 35
2022 Communications or public affairs 34 18 8 3 6 3 29 60
2022 Security 27 26 19 0 7 0 21 10
2022 Legal services 49 7 7 0 8 0 28 10
2022 Administration and operations 39 16 7 3 3 3 28 145
2022 Human resources 50 16 14 4 3 0 14 45
2022 Financial management 46 19 8 4 0 0 24 20
2022 Information management 57 9 12 0 0 0 21 20
2022 Information technology 55 19 15 2 1 0 9 65
2022 Data sciences 56 24 3 0 7 0 10 35
2022 Policy 44 13 20 0 0 8 14 15
2022 Project management 34 14 15 12 6 0 19 30
2022 Other services to the public 34 17 17 6 0 0 26 15
2022 None of the above 42 9 8 5 3 9 24 40
2020 Client contact centre 52 15 5 2 0 7 19 40
2020 Compliance, inspection and enforcement 48 4 6 4 24 0 15 30
2020 Communications or public affairs 54 12 22 3 0 2 7 60
2020 Legal services 39 16 24 0 8 0 14 15
2020 Administration and operations 45 19 9 6 2 6 14 125
2020 Human resources 43 14 12 8 6 0 17 50
2020 Financial management 34 14 12 6 6 7 21 35
2020 Procurement 32 30 17 0 6 0 14 15
2020 Information management 51 16 9 9 5 0 10 20
2020 Information technology 41 23 16 3 3 4 10 70
2020 Data sciences 36 36 8 10 0 0 10 20
2020 Policy 42 25 16 0 0 0 17 20
2020 Project management 36 22 25 10 0 0 7 15
2020 Other services to the public 36 22 11 0 0 0 31 20
2020 None of the above 59 14 6 0 6 0 15 35
2019 Client contact centre 49 17 10 0 3 3 20 40
2019 Compliance, inspection and enforcement 33 26 11 0 11 0 19 20
2019 Communications or public affairs 53 18 13 1 4 0 11 60
2019 Legal services 50 23 20 0 0 0 6 15
2019 Administration and operations 48 16 16 6 2 0 11 90
2019 Human resources 58 8 16 4 10 0 3 30
2019 Financial management 57 9 10 3 11 3 8 35
2019 Procurement 48 7 24 0 0 0 21 15
2019 Material management 23 22 7 35 0 0 13 10
2019 Information management 45 37 6 0 7 0 6 15
2019 Information technology 37 12 25 7 9 1 9 40
2019 Data sciences 50 27 9 9 0 0 5 20
2019 Policy 44 28 11 0 0 0 18 10
2019 Project management 30 10 24 16 4 6 11 20
2019 None of the above 51 16 3 4 16 0 10 40
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