2024 Public Service Employee Survey Results for Privy Council Office by Question 103. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2024 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Positive answers" and "Negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Results for questions 44, 73 and 93 are calculated differently than previous years to provide a more accurate and meaningful reflection of employee experiences. The calculation of negative answers now includes "To a very large extent", "To a large extent", "To a moderate extent" and "To a small extent". Because of this adjustment, results for these questions are not directly comparable to previous years.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 68 27 5 0 0 0 0 95 0 15
2024 Intelligence analysts 17 57 4 14 8 0 0 74 22 45
2024 Communications or public affairs 49 42 1 4 3 0 0 92 7 70
2024 Access to information and privacy 34 41 9 16 0 0 0 75 16 25
2024 Security 33 31 3 17 15 0 0 64 33 30
2024 Administration and operations 51 41 3 4 1 0 0 93 4 135
2024 Human resources 48 46 0 6 0 0 0 94 6 55
2024 Financial management 60 21 5 8 6 0 0 82 13 45
2024 Information management 66 19 4 11 0 0 0 85 11 25
2024 Information technology 58 27 4 8 3 0 0 85 11 70
2024 Data sciences 48 43 4 5 0 0 0 91 5 20
2024 Policy 43 48 3 5 1 0 0 91 6 185
2024 Project management 49 19 7 19 6 0 0 68 25 15
2024 Other services to the public 78 22 0 0 0 0 0 100 0 15
2024 None of the above 57 34 0 6 3 0 0 91 9 35
2022 Client contact centre 61 34 0 5 0 0 0 95 5 20
2022 Communications or public affairs 48 34 3 13 1 0 0 82 15 70
2022 Access to information and privacy 18 65 0 14 3 0 0 83 17 25
2022 Security 32 56 0 2 10 0 0 89 11 35
2022 Administration and operations 60 33 0 5 2 0 0 93 7 125
2022 Human resources 37 55 5 3 0 0 0 92 3 55
2022 Financial management 59 37 0 4 0 0 0 96 4 25
2022 Information management 59 24 0 13 4 0 0 83 17 25
2022 Information technology 47 36 9 7 0 0 0 83 7 35
2022 Data sciences 20 57 5 19 0 0 0 76 19 20
2022 Policy 38 50 3 6 3 0 0 88 9 160
2022 Other services to the public 30 53 5 6 6 0 0 83 12 15
2022 None of the above 41 38 2 15 2 0 2 81 17 55
2020 Client contact centre 42 26 26 0 0 0 6 72 0 15
2020 Communications or public affairs 43 40 5 11 2 0 0 83 13 90
2020 Access to information and privacy 29 58 4 9 0 0 0 87 9 25
2020 Security 42 36 5 14 3 0 0 78 16 40
2020 Administration and operations 50 39 2 7 2 0 0 89 9 125
2020 Human resources 54 42 2 3 0 0 0 95 3 65
2020 Financial management 59 23 2 8 8 0 0 81 16 45
2020 Information management 58 31 3 3 0 0 5 93 3 30
2020 Information technology 49 34 5 9 2 0 0 83 12 40
2020 Data sciences 48 26 3 20 3 0 0 74 23 30
2020 Policy 14 58 4 20 4 0 0 72 23 160
2020 Project management 45 33 21 0 0 0 0 79 0 10
2020 None of the above 35 38 0 25 2 0 0 72 28 55

Question 2. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 13 7 13 7 0 12 70 22 15
2024 Intelligence analysts 75 13 2 5 3 0 2 89 8 45
2024 Communications or public affairs 75 18 3 4 0 0 0 93 4 70
2024 Access to information and privacy 84 7 3 0 6 0 0 91 6 25
2024 Security 72 10 3 12 0 0 3 85 12 30
2024 Administration and operations 73 19 4 3 1 0 0 92 4 135
2024 Human resources 82 10 2 4 2 0 0 92 6 55
2024 Financial management 80 11 4 5 0 0 0 91 5 45
2024 Information management 84 8 8 0 0 0 0 92 0 25
2024 Information technology 73 19 3 4 1 0 0 92 6 70
2024 Data sciences 80 15 0 0 5 0 0 95 5 20
2024 Policy 69 15 7 6 2 0 1 85 8 185
2024 Project management 64 6 0 6 24 0 0 70 30 15
2024 Other services to the public 93 7 0 0 0 0 0 100 0 15
2024 None of the above 81 14 0 2 0 0 3 97 3 35

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 44 0 13 7 0 6 79 21 15
2024 Intelligence analysts 76 12 4 6 2 0 0 88 8 45
2024 Communications or public affairs 71 17 4 5 2 0 0 88 8 70
2024 Access to information and privacy 84 10 0 0 6 0 0 94 6 25
2024 Security 52 14 21 10 0 0 3 68 10 30
2024 Administration and operations 64 18 9 7 1 0 1 82 8 135
2024 Human resources 59 21 7 8 5 0 0 80 13 55
2024 Financial management 70 21 4 3 2 0 0 91 5 45
2024 Information management 72 12 8 3 4 0 0 84 8 25
2024 Information technology 69 20 5 7 0 0 0 88 7 65
2024 Data sciences 73 22 0 0 5 0 0 95 5 20
2024 Policy 64 18 5 6 7 0 1 83 13 185
2024 Project management 58 12 0 17 12 0 0 70 30 15
2024 Other services to the public 93 7 0 0 0 0 0 100 0 15
2024 None of the above 83 11 0 3 0 0 3 97 3 35

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 68 13 0 19 0 0 0 81 19 15
2024 Intelligence analysts 47 20 2 17 12 0 2 69 29 45
2024 Communications or public affairs 45 33 5 9 4 0 4 81 14 70
2024 Access to information and privacy 50 34 3 12 0 0 0 84 12 25
2024 Security 26 24 10 21 19 0 0 50 40 30
2024 Administration and operations 60 29 3 7 1 0 0 89 8 135
2024 Human resources 45 26 10 15 4 0 0 71 19 55
2024 Financial management 61 22 3 9 5 0 0 83 13 45
2024 Information management 64 20 4 8 4 0 0 84 12 25
2024 Information technology 48 30 10 5 7 0 0 78 12 70
2024 Data sciences 44 39 11 6 0 0 0 83 6 20
2024 Policy 53 29 4 9 5 0 0 82 13 185
2024 Project management 33 30 19 0 17 0 0 63 17 15
2024 Other services to the public 85 7 0 8 0 0 0 92 8 15
2024 None of the above 54 26 2 9 8 0 0 80 17 35
2022 Client contact centre 53 33 8 5 0 0 0 86 5 20
2022 Communications or public affairs 35 28 11 14 12 0 0 63 26 70
2022 Access to information and privacy 66 27 4 3 0 0 0 93 3 25
2022 Security 53 25 4 13 0 3 3 83 14 35
2022 Administration and operations 44 43 4 5 4 0 0 87 9 125
2022 Human resources 30 44 13 11 2 0 0 74 13 55
2022 Financial management 44 36 4 9 7 0 0 81 16 25
2022 Information management 68 20 0 12 0 0 0 88 12 25
2022 Information technology 39 32 5 22 2 0 0 71 25 35
2022 Data sciences 45 20 13 17 5 0 0 65 22 20
2022 Policy 34 38 6 15 7 0 0 72 22 160
2022 Other services to the public 50 20 5 7 19 0 0 70 25 15
2022 None of the above 48 26 6 10 7 0 3 76 18 55
2020 Client contact centre 40 43 6 0 0 0 11 94 0 15
2020 Communications or public affairs 38 39 6 14 3 0 1 77 17 90
2020 Access to information and privacy 34 62 4 0 0 0 0 96 0 25
2020 Security 45 36 5 11 3 0 0 81 14 40
2020 Administration and operations 46 35 6 9 4 0 0 81 12 120
2020 Human resources 49 35 12 3 1 0 0 84 4 65
2020 Financial management 60 22 2 7 9 0 0 81 16 45
2020 Information management 48 44 0 3 5 0 0 92 8 30
2020 Information technology 55 30 0 7 5 0 2 87 13 40
2020 Data sciences 48 39 0 7 3 0 3 90 10 30
2020 Policy 19 48 9 17 6 0 1 68 23 160
2020 Project management 51 49 0 0 0 0 0 100 0 10
2020 None of the above 41 29 11 8 11 0 0 71 19 55
2019 Client contact centre 59 31 0 11 0 0 0 89 11 10
2019 Communications or public affairs 43 31 6 12 7 0 0 75 19 105
2019 Access to information and privacy 50 39 6 2 3 0 0 89 5 30
2019 Security 28 38 7 19 9 0 0 66 27 45
2019 Legal services 29 24 12 18 18 0 0 53 35 15
2019 Administration and operations 45 34 9 8 4 0 0 79 12 125
2019 Human resources 53 28 6 12 2 0 0 80 13 60
2019 Financial management 48 36 2 15 0 0 0 84 15 45
2019 Information management 23 50 6 11 10 0 0 73 21 25
2019 Information technology 48 40 8 3 2 0 0 87 5 60
2019 Data sciences 19 63 0 17 0 0 0 83 17 10
2019 Policy 37 37 6 15 5 0 0 74 20 190
2019 Project management 52 25 0 23 0 0 0 77 23 10
2019 Other services to the public 68 23 8 0 0 0 0 92 0 10
2019 None of the above 44 44 6 1 4 0 0 88 5 65

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 33 6 13 12 0 0 69 26 15
2024 Intelligence analysts 10 32 9 40 8 0 0 42 48 45
2024 Communications or public affairs 41 36 11 6 6 0 1 78 11 70
2024 Access to information and privacy 36 46 3 9 3 3 0 84 12 25
2024 Security 34 28 14 17 8 0 0 62 25 30
2024 Administration and operations 45 33 11 10 1 0 1 78 11 135
2024 Human resources 43 35 9 8 5 0 0 78 13 55
2024 Financial management 48 38 4 5 5 0 0 86 11 45
2024 Information management 44 37 8 7 4 0 0 81 11 25
2024 Information technology 46 27 15 5 7 0 0 74 11 70
2024 Data sciences 31 36 15 13 5 0 0 66 18 20
2024 Policy 26 34 17 13 9 1 1 61 22 185
2024 Project management 35 31 13 0 15 6 0 70 16 15
2024 Other services to the public 62 29 0 8 0 0 0 92 8 15
2024 None of the above 51 21 13 9 6 0 0 73 15 35
2022 Client contact centre 32 46 5 0 17 0 0 78 17 20
2022 Communications or public affairs 42 25 17 15 0 1 0 68 15 70
2022 Access to information and privacy 21 49 7 17 6 0 0 70 23 25
2022 Security 38 35 12 10 2 0 3 75 12 35
2022 Administration and operations 38 37 6 12 4 0 3 77 16 125
2022 Human resources 35 42 12 9 2 0 2 77 11 55
2022 Financial management 50 35 16 0 0 0 0 84 0 25
2022 Information management 56 29 7 8 0 0 0 85 8 25
2022 Information technology 26 34 17 12 11 0 0 60 23 35
2022 Data sciences 39 41 10 5 0 0 6 85 5 20
2022 Policy 19 39 16 17 8 0 1 59 25 160
2022 Other services to the public 38 36 5 6 7 0 8 81 14 15
2022 None of the above 27 37 16 13 7 0 0 65 20 55
2020 Client contact centre 37 45 13 0 0 0 6 87 0 15
2020 Communications or public affairs 45 29 13 10 1 0 1 75 11 90
2020 Access to information and privacy 29 47 17 7 0 0 0 76 7 25
2020 Security 39 27 12 14 8 0 0 66 22 35
2020 Administration and operations 41 32 12 9 3 1 2 76 12 120
2020 Human resources 48 35 11 5 0 2 0 84 5 65
2020 Financial management 43 40 9 6 2 0 0 83 8 45
2020 Information management 54 36 7 3 0 0 0 90 3 30
2020 Information technology 46 20 11 16 8 0 0 66 23 40
2020 Data sciences 44 31 7 15 3 0 0 75 18 30
2020 Policy 20 38 20 16 3 1 2 59 20 160
2020 Project management 45 31 14 10 0 0 0 76 10 10
2020 None of the above 27 31 21 14 4 0 3 60 19 55
2019 Client contact centre 34 14 28 17 7 0 0 48 24 10
2019 Communications or public affairs 42 39 5 6 3 2 3 85 9 105
2019 Access to information and privacy 33 58 3 3 3 0 0 91 6 30
2019 Security 17 37 31 14 2 0 0 53 16 45
2019 Legal services 18 41 0 35 6 0 0 59 41 15
2019 Administration and operations 30 40 16 12 2 0 0 71 14 125
2019 Human resources 28 37 13 18 3 0 0 65 21 60
2019 Financial management 36 43 12 8 2 0 0 78 10 40
2019 Information management 44 37 0 8 11 0 0 82 18 25
2019 Information technology 43 37 12 4 3 0 0 81 7 60
2019 Data sciences 26 37 19 17 0 0 0 63 17 10
2019 Policy 34 40 14 9 3 0 1 74 12 185
2019 Project management 16 34 16 34 0 0 0 50 34 10
2019 Other services to the public 68 23 8 0 0 0 0 92 0 10
2019 None of the above 32 42 8 13 6 0 0 73 18 65

Question 6. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 39 7 0 12 0 0 81 12 15
2024 Intelligence analysts 32 30 20 18 0 0 0 62 18 45
2024 Communications or public affairs 46 32 9 11 3 0 0 77 14 70
2024 Access to information and privacy 72 13 12 3 0 0 0 85 3 25
2024 Security 36 38 11 8 8 0 0 74 16 30
2024 Administration and operations 57 32 9 2 1 0 0 89 2 135
2024 Human resources 49 28 8 15 0 0 0 77 15 55
2024 Financial management 56 29 5 7 3 0 0 85 10 45
2024 Information management 60 25 4 0 12 0 0 84 12 25
2024 Information technology 54 23 14 3 6 0 0 77 9 65
2024 Data sciences 68 32 0 0 0 0 0 100 0 20
2024 Policy 50 33 9 5 2 0 0 83 8 185
2024 Project management 43 26 31 0 0 0 0 69 0 15
2024 Other services to the public 78 14 0 8 0 0 0 92 8 15
2024 None of the above 62 24 8 6 0 0 0 86 6 35
2022 Client contact centre 42 46 0 0 11 0 0 89 11 20
2022 Communications or public affairs 50 24 9 10 7 0 0 74 17 70
2022 Access to information and privacy 42 38 16 3 0 0 0 81 3 25
2022 Security 44 31 4 12 6 3 0 78 18 35
2022 Administration and operations 58 26 7 5 3 1 0 85 8 125
2022 Human resources 38 45 8 8 0 0 0 84 8 55
2022 Financial management 76 8 13 0 4 0 0 83 4 25
2022 Information management 72 18 7 3 0 0 0 90 3 25
2022 Information technology 34 44 10 10 2 0 0 78 12 35
2022 Data sciences 53 32 10 0 0 6 0 90 0 20
2022 Policy 43 40 8 6 3 0 0 83 9 160
2022 Other services to the public 59 29 12 0 0 0 0 88 0 15
2022 None of the above 49 27 12 8 3 2 0 77 11 55
2020 Client contact centre 46 28 14 0 0 0 12 84 0 15
2020 Communications or public affairs 47 31 13 7 0 0 1 79 8 90
2020 Access to information and privacy 35 52 8 0 0 0 4 92 0 25
2020 Security 52 23 14 3 8 0 0 75 11 35
2020 Administration and operations 55 32 6 5 2 0 0 87 7 125
2020 Human resources 62 24 8 5 1 0 0 86 6 65
2020 Financial management 61 24 3 4 8 0 0 85 12 45
2020 Information management 61 33 0 7 0 0 0 93 7 30
2020 Information technology 53 16 9 16 6 0 0 69 22 40
2020 Data sciences 52 29 3 15 0 0 0 82 15 30
2020 Policy 32 36 11 14 5 1 1 69 19 160
2020 None of the above 35 34 11 11 8 0 0 70 19 55
2019 Client contact centre 59 31 11 0 0 0 0 89 0 10
2019 Communications or public affairs 62 30 5 2 1 0 0 93 3 105
2019 Access to information and privacy 59 33 2 6 0 0 0 92 6 30
2019 Security 46 35 8 7 4 0 0 81 11 45
2019 Legal services 38 25 19 13 6 0 0 63 19 15
2019 Administration and operations 46 41 8 4 0 1 0 88 4 125
2019 Human resources 54 35 5 3 2 2 0 90 5 60
2019 Financial management 54 40 2 4 0 0 0 94 4 45
2019 Information management 40 44 0 6 8 3 0 86 14 25
2019 Information technology 57 25 8 5 5 0 0 82 10 60
2019 Data sciences 45 29 0 26 0 0 0 74 26 10
2019 Policy 52 35 9 3 2 0 0 87 4 185
2019 Project management 51 41 7 0 0 0 0 93 0 10
2019 Other services to the public 71 29 0 0 0 0 0 100 0 10
2019 None of the above 55 22 11 10 1 0 0 77 12 65

Question 7. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 6 20 0 12 0 6 66 13 15
2024 Intelligence analysts 30 30 15 19 5 0 0 60 24 45
2024 Communications or public affairs 43 29 10 13 5 0 0 71 19 70
2024 Access to information and privacy 52 26 3 12 6 0 0 78 19 25
2024 Security 36 21 7 18 18 0 0 57 36 30
2024 Administration and operations 48 33 11 6 3 0 0 80 9 135
2024 Human resources 57 26 0 12 5 0 0 83 17 55
2024 Financial management 55 19 13 4 9 0 0 74 13 45
2024 Information management 60 17 20 0 3 0 0 77 3 25
2024 Information technology 51 21 10 7 9 0 1 73 17 70
2024 Data sciences 58 10 18 15 0 0 0 67 15 20
2024 Policy 31 29 8 15 16 0 0 60 32 185
2024 Project management 33 26 20 8 13 0 0 59 21 15
2024 Other services to the public 55 29 7 0 8 0 0 84 8 15
2024 None of the above 50 31 8 5 6 0 0 81 11 35
2022 Client contact centre 50 32 0 0 11 6 0 88 12 20
2022 Communications or public affairs 52 23 7 11 7 0 0 75 18 70
2022 Access to information and privacy 47 38 8 2 6 0 0 84 8 25
2022 Security 39 32 17 6 7 0 0 70 12 35
2022 Administration and operations 41 34 10 9 5 0 0 75 15 125
2022 Human resources 48 34 5 10 4 0 0 81 14 55
2022 Financial management 50 27 6 5 13 0 0 76 18 25
2022 Information management 41 32 10 10 8 0 0 72 18 25
2022 Information technology 29 29 15 10 17 0 0 58 27 35
2022 Data sciences 42 43 10 5 0 0 0 85 5 20
2022 Policy 26 32 12 19 11 0 0 58 30 160
2022 Other services to the public 60 22 12 0 6 0 0 82 6 15
2022 None of the above 28 38 11 12 11 0 0 66 22 55
2020 Client contact centre 56 14 13 6 0 0 12 79 7 15
2020 Communications or public affairs 47 28 9 10 4 2 0 77 14 90
2020 Access to information and privacy 25 38 19 15 4 0 0 63 19 25
2020 Security 59 24 5 6 2 0 3 86 9 40
2020 Administration and operations 49 27 12 10 3 0 0 75 12 125
2020 Human resources 62 27 8 3 1 0 0 88 4 65
2020 Financial management 65 13 6 4 9 3 0 80 14 45
2020 Information management 67 30 0 3 0 0 0 97 3 30
2020 Information technology 29 33 10 18 11 0 0 62 29 40
2020 Data sciences 70 16 5 4 6 0 0 85 10 30
2020 Policy 24 29 11 20 15 0 0 53 36 160
2020 Project management 43 39 8 10 0 0 0 82 10 10
2020 None of the above 28 36 14 9 12 0 0 64 22 55
2019 Client contact centre 48 31 0 21 0 0 0 79 21 10
2019 Communications or public affairs 54 26 10 8 2 0 0 80 10 105
2019 Access to information and privacy 65 20 10 6 0 0 0 85 6 30
2019 Security 44 34 11 8 2 0 0 78 10 45
2019 Legal services 41 24 6 24 6 0 0 65 29 15
2019 Administration and operations 48 28 14 7 2 0 1 77 10 125
2019 Human resources 45 34 7 12 0 0 2 81 12 60
2019 Financial management 52 31 9 5 2 0 0 83 8 40
2019 Information management 64 13 7 15 0 0 0 78 15 25
2019 Information technology 58 25 5 5 7 0 0 83 12 60
2019 Data sciences 28 46 9 0 17 0 0 74 17 10
2019 Policy 36 40 10 9 5 0 0 76 14 190
2019 Project management 34 36 7 24 0 0 0 69 24 10
2019 Other services to the public 68 23 0 0 8 0 0 92 8 10
2019 None of the above 37 36 16 7 4 0 0 73 11 65

Question 8. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 20 5 6 14 0 0 75 19 15
2024 Intelligence analysts 35 35 16 9 5 0 0 70 14 45
2024 Communications or public affairs 39 41 11 3 7 0 0 80 9 70
2024 Access to information and privacy 39 37 21 3 0 0 0 76 3 25
2024 Security 23 24 32 7 14 0 0 47 21 30
2024 Administration and operations 46 37 10 4 4 0 0 82 8 135
2024 Human resources 43 37 10 10 0 0 0 80 10 55
2024 Financial management 55 24 14 3 4 0 0 79 7 45
2024 Information management 48 38 8 0 6 0 0 86 6 25
2024 Information technology 48 22 15 10 4 1 0 71 14 70
2024 Data sciences 40 23 21 16 0 0 0 63 16 20
2024 Policy 49 35 6 8 1 1 0 85 9 185
2024 Project management 35 50 15 0 0 0 0 85 0 15
2024 Other services to the public 62 23 7 0 8 0 0 85 8 15
2024 None of the above 63 16 7 14 0 0 0 79 14 35
2022 Client contact centre 54 34 0 0 5 6 0 94 6 20
2022 Communications or public affairs 52 35 6 3 4 0 0 87 7 70
2022 Access to information and privacy 35 48 2 8 7 0 0 83 15 25
2022 Security 48 43 8 2 0 0 0 90 2 35
2022 Administration and operations 42 39 13 3 4 0 0 81 6 125
2022 Human resources 32 47 19 3 0 0 0 78 3 55
2022 Financial management 29 42 17 10 2 0 0 71 12 25
2022 Information management 38 47 0 11 4 0 0 85 15 25
2022 Information technology 36 44 5 12 3 0 0 80 15 35
2022 Data sciences 40 52 4 4 0 0 0 92 4 20
2022 Policy 39 41 9 8 3 1 0 81 11 160
2022 Other services to the public 51 44 0 5 0 0 0 95 5 15
2022 None of the above 44 37 10 1 7 0 0 81 9 55
2020 Client contact centre 40 40 14 0 0 0 6 85 0 15
2020 Communications or public affairs 52 32 7 6 3 0 0 84 9 90
2020 Access to information and privacy 22 26 17 19 17 0 0 48 35 25
2020 Security 63 26 9 2 0 0 0 89 2 40
2020 Administration and operations 39 39 13 7 2 0 0 78 9 120
2020 Human resources 48 41 3 5 3 0 0 89 8 65
2020 Financial management 35 41 10 6 8 0 0 75 15 45
2020 Information management 53 35 8 3 0 0 0 88 3 30
2020 Information technology 36 44 10 5 5 0 0 80 10 40
2020 Data sciences 67 26 3 0 0 3 0 97 0 30
2020 Policy 43 43 6 7 1 0 0 86 8 160
2020 Project management 59 31 0 10 0 0 0 90 10 10
2020 None of the above 47 22 14 7 11 0 0 69 18 55
2019 Client contact centre 42 34 11 7 7 0 0 76 13 10
2019 Communications or public affairs 56 35 6 1 3 0 0 91 4 105
2019 Access to information and privacy 35 36 6 23 0 0 0 71 23 30
2019 Security 63 24 7 4 2 0 0 87 6 45
2019 Legal services 65 29 0 6 0 0 0 94 6 15
2019 Administration and operations 46 37 14 4 0 0 0 82 4 125
2019 Human resources 33 44 11 10 2 0 0 76 12 60
2019 Financial management 50 27 15 5 2 0 0 77 7 45
2019 Information management 47 38 4 8 4 0 0 85 11 25
2019 Information technology 52 32 13 2 2 0 0 84 3 60
2019 Data sciences 46 37 0 9 9 0 0 83 17 10
2019 Policy 57 32 5 5 1 0 0 89 6 190
2019 Project management 60 33 7 0 0 0 0 93 0 10
2019 Other services to the public 53 17 23 7 0 0 0 70 7 10
2019 None of the above 45 43 11 2 0 0 0 88 2 65

Question 9. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 43 13 14 6 19 6 0 59 26 15
2024 Intelligence analysts 20 45 8 15 11 0 0 66 26 45
2024 Communications or public affairs 39 39 8 6 6 0 2 79 13 70
2024 Access to information and privacy 28 29 17 22 3 0 0 57 26 25
2024 Security 37 23 15 15 10 0 0 61 25 30
2024 Administration and operations 45 35 9 7 4 0 0 80 11 135
2024 Human resources 46 32 12 5 5 0 0 78 10 55
2024 Financial management 46 33 11 7 2 0 2 81 8 45
2024 Information management 38 46 7 0 9 0 0 84 9 25
2024 Information technology 40 29 11 4 13 1 1 71 18 70
2024 Data sciences 36 44 16 5 0 0 0 79 5 20
2024 Policy 38 33 10 11 6 1 0 72 17 185
2024 Project management 35 26 33 0 6 0 0 61 6 15
2024 Other services to the public 70 15 7 8 0 0 0 85 8 15
2024 None of the above 58 17 2 8 15 0 0 75 23 35
2022 Client contact centre 68 15 0 5 5 6 0 89 11 20
2022 Communications or public affairs 44 32 12 7 5 0 0 76 12 70
2022 Access to information and privacy 43 30 10 5 12 0 0 74 17 25
2022 Security 38 44 9 5 5 0 0 82 10 35
2022 Administration and operations 44 33 10 5 8 0 0 77 13 125
2022 Human resources 42 43 5 5 3 0 0 86 9 55
2022 Financial management 46 37 3 9 5 0 0 83 14 25
2022 Information management 29 46 14 11 0 0 0 75 11 25
2022 Information technology 23 37 12 17 12 0 0 60 29 35
2022 Data sciences 38 40 13 9 0 0 0 78 9 20
2022 Policy 29 44 10 8 9 0 0 73 16 160
2022 Other services to the public 41 28 0 31 0 0 0 69 31 15
2022 None of the above 28 29 25 10 9 0 0 56 18 55
2020 Client contact centre 34 20 26 14 0 0 6 57 15 15
2020 Communications or public affairs 50 29 9 10 2 0 0 78 13 90
2020 Access to information and privacy 33 20 26 11 9 0 0 53 20 25
2020 Security 42 27 17 9 5 0 0 69 14 40
2020 Administration and operations 41 27 16 10 4 0 2 70 14 120
2020 Human resources 57 34 6 1 2 0 0 91 3 65
2020 Financial management 42 38 7 9 3 0 0 80 12 45
2020 Information management 46 44 10 0 0 0 0 90 0 30
2020 Information technology 28 35 18 9 10 0 0 63 19 40
2020 Data sciences 56 26 12 3 0 3 0 84 3 30
2020 Policy 40 35 8 13 4 0 0 75 17 160
2020 Project management 55 20 26 0 0 0 0 74 0 10
2020 None of the above 30 37 12 12 8 0 0 67 21 55
2019 Client contact centre 52 34 0 7 7 0 0 87 13 10
2019 Communications or public affairs 46 35 9 6 4 0 0 81 10 105
2019 Access to information and privacy 44 21 15 6 11 0 3 67 18 30
2019 Security 36 39 14 2 8 0 0 75 11 45
2019 Legal services 29 35 18 12 6 0 0 65 18 15
2019 Administration and operations 42 34 15 6 3 0 0 76 9 125
2019 Human resources 34 35 17 10 3 0 0 70 14 60
2019 Financial management 32 46 16 2 2 2 0 80 4 45
2019 Information management 43 29 7 13 7 0 0 72 20 25
2019 Information technology 33 45 12 6 5 0 0 78 10 60
2019 Data sciences 37 46 0 9 9 0 0 83 17 10
2019 Policy 39 38 8 14 1 0 0 77 15 190
2019 Project management 48 17 18 16 0 0 0 65 16 10
2019 Other services to the public 52 25 15 8 0 0 0 77 8 10
2019 None of the above 37 37 14 9 3 0 0 74 12 65

Question 10. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 26 6 12 14 0 6 66 27 15
2024 Intelligence analysts 14 43 6 14 23 0 0 57 37 45
2024 Communications or public affairs 41 37 9 7 6 0 0 78 14 70
2024 Access to information and privacy 53 34 3 6 3 0 0 87 10 25
2024 Security 24 55 3 10 7 0 0 79 17 30
2024 Administration and operations 46 40 6 6 2 0 0 86 8 135
2024 Human resources 37 41 7 8 7 0 0 78 15 55
2024 Financial management 49 41 6 0 4 0 0 90 4 45
2024 Information management 56 30 4 7 3 0 0 86 10 25
2024 Information technology 38 41 10 6 5 0 0 79 11 70
2024 Data sciences 30 47 8 15 0 0 0 77 15 20
2024 Policy 35 37 9 14 4 1 0 72 18 185
2024 Project management 46 33 13 0 8 0 0 79 8 15
2024 Other services to the public 85 7 8 0 0 0 0 92 0 15
2024 None of the above 59 16 2 14 8 0 0 75 22 35
2022 Client contact centre 47 43 0 5 5 0 0 89 11 20
2022 Communications or public affairs 54 31 6 6 3 0 0 85 9 70
2022 Access to information and privacy 30 53 0 14 3 0 0 83 17 25
2022 Security 35 50 8 8 0 0 0 84 8 35
2022 Administration and operations 47 38 6 3 6 0 0 85 9 125
2022 Human resources 33 44 7 13 4 0 0 77 17 55
2022 Financial management 46 51 3 0 0 0 0 97 0 25
2022 Information management 47 32 10 11 0 0 0 79 11 25
2022 Information technology 17 51 17 12 3 0 0 68 15 35
2022 Data sciences 45 44 11 0 0 0 0 89 0 20
2022 Policy 23 50 9 12 5 1 0 74 17 160
2022 Other services to the public 66 29 5 0 0 0 0 95 0 15
2022 None of the above 38 32 15 7 9 0 0 70 16 55
2020 Client contact centre 40 54 0 0 0 0 6 100 0 15
2020 Communications or public affairs 48 35 9 7 1 0 0 82 9 85
2020 Access to information and privacy 32 49 7 11 0 0 0 81 11 25
2020 Security 50 22 20 3 5 0 0 72 8 40
2020 Administration and operations 43 32 14 7 4 0 0 75 11 120
2020 Human resources 55 32 10 3 0 0 0 87 3 65
2020 Financial management 42 32 8 12 5 0 0 74 18 45
2020 Information management 48 38 3 11 0 0 0 86 11 30
2020 Information technology 23 42 8 17 10 0 0 65 27 40
2020 Data sciences 44 43 10 3 0 0 0 86 3 30
2020 Policy 27 42 13 14 3 0 0 70 18 160
2020 Project management 37 43 20 0 0 0 0 80 0 10
2020 None of the above 37 26 16 15 7 0 0 62 22 55
2019 Client contact centre 41 52 0 0 7 0 0 93 7 10
2019 Communications or public affairs 45 38 11 6 0 0 0 83 6 100
2019 Access to information and privacy 49 28 21 2 0 0 0 77 2 30
2019 Security 29 35 17 13 6 0 0 64 19 45
2019 Legal services 29 35 24 12 0 0 0 65 12 15
2019 Administration and operations 40 42 11 5 2 0 0 82 6 125
2019 Human resources 32 42 9 12 5 0 0 74 17 60
2019 Financial management 46 35 7 10 2 0 0 81 12 45
2019 Information management 31 40 11 8 11 0 0 71 18 25
2019 Information technology 38 40 11 8 3 0 0 78 11 60
2019 Data sciences 38 19 24 10 10 0 0 57 19 10
2019 Policy 31 38 14 15 2 0 0 69 17 185
2019 Project management 32 51 0 16 0 0 0 84 16 10
2019 Other services to the public 68 17 15 0 0 0 0 85 0 10
2019 None of the above 35 39 17 6 3 0 0 74 9 65

Question 11. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 38 7 0 7 6 0 86 7 15
2024 Intelligence analysts 23 53 8 8 7 0 0 77 15 45
2024 Communications or public affairs 42 36 10 7 4 0 0 79 11 70
2024 Access to information and privacy 73 21 3 3 0 0 0 94 3 25
2024 Security 33 40 20 3 4 0 0 73 7 30
2024 Administration and operations 59 31 6 2 1 0 0 90 4 135
2024 Human resources 59 31 4 7 0 0 0 90 7 50
2024 Financial management 54 37 9 0 0 0 0 91 0 45
2024 Information management 49 33 12 6 0 0 0 82 6 25
2024 Information technology 48 36 5 3 6 1 1 87 9 70
2024 Data sciences 30 45 16 10 0 0 0 74 10 20
2024 Policy 53 35 8 2 2 0 0 88 4 185
2024 Project management 49 51 0 0 0 0 0 100 0 15
2024 Other services to the public 45 39 16 0 0 0 0 84 0 15
2024 None of the above 57 36 2 5 0 0 0 93 5 35
2022 Client contact centre 57 38 0 0 5 0 0 95 5 20
2022 Communications or public affairs 62 33 1 4 0 0 0 94 4 65
2022 Access to information and privacy 74 14 5 4 3 0 0 88 7 25
2022 Security 49 44 0 7 0 0 0 93 7 35
2022 Administration and operations 61 28 8 1 3 0 0 88 4 125
2022 Human resources 43 36 13 6 2 0 0 79 8 55
2022 Financial management 53 35 11 0 0 0 0 89 0 25
2022 Information management 45 44 7 4 0 0 0 89 4 25
2022 Information technology 44 38 13 5 0 0 0 82 5 35
2022 Data sciences 54 33 9 5 0 0 0 86 5 20
2022 Policy 48 40 5 5 2 0 0 88 7 160
2022 Other services to the public 66 29 5 0 0 0 0 95 0 15
2022 None of the above 51 26 15 3 5 0 0 77 8 55
2020 Client contact centre 69 25 0 0 0 0 6 100 0 15
2020 Communications or public affairs 63 24 6 6 1 0 0 87 7 90
2020 Access to information and privacy 40 29 17 7 7 0 0 68 15 25
2020 Security 57 28 5 10 0 0 0 85 10 40
2020 Administration and operations 54 36 7 2 1 0 0 90 2 125
2020 Human resources 62 31 3 3 0 0 0 94 3 65
2020 Financial management 57 24 9 5 5 0 0 80 10 45
2020 Information management 58 42 0 0 0 0 0 100 0 30
2020 Information technology 48 33 8 5 2 2 0 84 8 40
2020 Data sciences 65 31 4 0 0 0 0 96 0 30
2020 Policy 52 37 4 5 2 0 0 89 7 160
2020 Project management 69 31 0 0 0 0 0 100 0 10
2020 None of the above 49 28 9 10 4 0 0 77 14 55
2019 Client contact centre 66 28 0 0 7 0 0 93 7 10
2019 Communications or public affairs 60 33 6 0 1 0 0 93 1 105
2019 Access to information and privacy 51 29 6 14 0 0 0 80 14 30
2019 Security 53 29 9 7 2 0 0 82 9 45
2019 Legal services 65 29 6 0 0 0 0 94 0 15
2019 Administration and operations 53 35 8 4 0 0 0 88 4 120
2019 Human resources 47 41 8 3 0 0 0 89 3 60
2019 Financial management 54 30 8 5 2 0 0 85 7 45
2019 Information management 50 39 4 8 0 0 0 89 8 25
2019 Information technology 53 34 9 0 3 0 0 87 3 60
2019 Data sciences 63 20 0 9 9 0 0 83 17 10
2019 Policy 58 28 6 7 1 0 0 86 8 190
2019 Project management 67 24 0 9 0 0 0 91 9 10
2019 Other services to the public 68 17 15 0 0 0 0 85 0 10
2019 None of the above 50 45 2 2 1 0 0 95 3 65

Question 12. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 32 0 11 14 6 0 74 26 15
2024 Intelligence analysts 18 47 8 13 13 0 0 65 26 45
2024 Communications or public affairs 45 34 7 6 8 0 0 80 13 70
2024 Access to information and privacy 35 43 8 10 3 0 0 79 13 25
2024 Security 33 21 14 22 10 0 0 54 32 30
2024 Administration and operations 50 30 10 7 2 0 0 80 9 135
2024 Human resources 51 27 6 13 3 0 0 78 16 55
2024 Financial management 47 27 14 4 6 0 2 76 10 45
2024 Information management 42 40 8 3 7 0 0 83 10 25
2024 Information technology 45 26 10 7 11 0 1 71 19 70
2024 Data sciences 30 59 11 0 0 0 0 89 0 20
2024 Policy 45 33 9 8 5 0 0 78 13 185
2024 Project management 33 60 7 0 0 0 0 93 0 15
2024 Other services to the public 62 15 15 0 8 0 0 77 8 15
2024 None of the above 52 19 6 8 15 0 0 72 22 35
2022 Client contact centre 55 35 5 0 5 0 0 89 5 20
2022 Communications or public affairs 46 31 12 8 3 0 0 77 11 70
2022 Access to information and privacy 39 24 23 9 6 0 0 63 14 25
2022 Security 40 37 13 2 8 0 0 78 10 35
2022 Administration and operations 45 35 10 4 6 0 0 80 10 125
2022 Human resources 45 36 11 3 4 0 0 82 7 55
2022 Financial management 41 47 0 9 3 0 0 88 12 25
2022 Information management 41 29 11 11 8 0 0 70 19 25
2022 Information technology 23 40 11 15 11 0 0 63 26 35
2022 Data sciences 56 30 4 10 0 0 0 86 10 20
2022 Policy 40 36 8 12 4 1 0 77 16 160
2022 Other services to the public 39 35 20 0 6 0 0 74 6 15
2022 None of the above 41 28 18 5 8 0 0 69 13 55
2020 Client contact centre 52 19 23 0 0 0 6 76 0 15
2020 Communications or public affairs 56 23 11 9 1 0 0 78 11 90
2020 Access to information and privacy 33 26 4 24 13 0 0 59 37 25
2020 Security 41 31 12 14 3 0 0 72 16 40
2020 Administration and operations 44 25 13 13 4 1 0 70 17 125
2020 Human resources 58 28 6 8 0 0 0 86 8 65
2020 Financial management 44 36 9 5 5 0 0 80 10 45
2020 Information management 65 29 7 0 0 0 0 93 0 30
2020 Information technology 37 37 8 7 8 2 0 76 16 40
2020 Data sciences 52 41 3 0 0 3 0 97 0 30
2020 Policy 35 41 13 9 1 0 0 76 10 160
2020 Project management 27 63 0 10 0 0 0 90 10 10
2020 None of the above 36 27 16 10 12 0 0 62 22 55
2019 Client contact centre 63 18 18 0 0 0 0 82 0 10
2019 Communications or public affairs 46 40 7 4 3 0 0 86 7 105
2019 Access to information and privacy 49 23 11 8 9 0 0 72 17 30
2019 Security 47 25 12 9 6 0 0 73 15 45
2019 Legal services 29 29 24 12 6 0 0 59 18 15
2019 Administration and operations 46 32 14 6 3 0 0 77 9 125
2019 Human resources 35 34 20 7 5 0 0 69 11 60
2019 Financial management 37 43 14 4 2 0 0 80 6 40
2019 Information management 40 33 4 17 8 0 0 72 24 25
2019 Information technology 42 35 13 6 3 0 0 77 10 60
2019 Data sciences 26 48 0 17 9 0 0 74 26 10
2019 Policy 45 39 6 6 3 0 0 84 9 190
2019 Project management 48 36 0 0 16 0 0 84 16 10
2019 Other services to the public 68 0 15 17 0 0 0 68 17 10
2019 None of the above 40 39 12 6 3 0 0 79 9 65

Question 13. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 69 7 11 0 14 0 0 75 14 15
2024 Intelligence analysts 45 47 2 4 3 0 0 92 6 45
2024 Communications or public affairs 48 39 8 4 0 0 0 88 4 70
2024 Access to information and privacy 52 34 10 3 0 0 0 86 3 25
2024 Security 41 39 13 3 4 0 0 80 7 30
2024 Administration and operations 58 28 8 3 3 0 0 86 6 135
2024 Human resources 57 35 5 3 0 0 0 91 3 55
2024 Financial management 50 37 9 2 2 0 0 88 3 45
2024 Information management 71 18 8 3 0 0 0 89 3 25
2024 Information technology 64 19 13 1 1 1 0 84 3 70
2024 Data sciences 44 45 11 0 0 0 0 89 0 20
2024 Policy 54 33 8 3 1 0 0 88 4 185
2024 Project management 38 62 0 0 0 0 0 100 0 15
2024 Other services to the public 62 23 7 0 8 0 0 85 8 15
2024 None of the above 68 23 4 6 0 0 0 91 6 35
2022 Client contact centre 65 30 0 0 5 0 0 95 5 20
2022 Communications or public affairs 65 20 11 3 1 0 0 85 4 70
2022 Access to information and privacy 53 32 10 5 0 0 0 85 5 25
2022 Security 72 14 11 4 0 0 0 85 4 35
2022 Administration and operations 58 28 11 1 2 0 0 86 3 125
2022 Human resources 50 38 10 2 0 0 0 89 2 55
2022 Financial management 46 39 8 6 0 0 0 85 6 25
2022 Information management 70 18 4 3 4 0 0 88 7 25
2022 Information technology 61 15 24 0 0 0 0 76 0 35
2022 Data sciences 51 45 0 0 4 0 0 96 4 20
2022 Policy 51 36 9 4 1 0 0 87 4 160
2022 Other services to the public 64 31 5 0 0 0 0 95 0 15
2022 None of the above 55 29 12 1 2 0 0 85 3 55
2020 Client contact centre 60 25 9 0 0 0 6 90 0 15
2020 Communications or public affairs 70 21 7 1 1 0 0 91 2 90
2020 Access to information and privacy 37 32 15 4 13 0 0 68 17 25
2020 Security 74 23 3 0 0 0 0 97 0 40
2020 Administration and operations 60 22 13 3 3 0 0 82 6 125
2020 Human resources 62 27 9 2 0 0 0 89 2 65
2020 Financial management 49 34 6 5 5 0 0 83 10 45
2020 Information management 66 34 0 0 0 0 0 100 0 30
2020 Information technology 60 28 8 2 2 0 0 88 5 40
2020 Data sciences 84 13 3 0 0 0 0 97 0 30
2020 Policy 51 38 7 3 0 0 0 89 3 160
2020 Project management 69 21 10 0 0 0 0 90 0 10
2020 None of the above 57 28 10 3 3 0 0 84 6 55
2019 Client contact centre 48 28 17 0 7 0 0 76 7 10
2019 Communications or public affairs 64 30 4 1 2 0 0 93 3 100
2019 Access to information and privacy 48 22 16 10 5 0 0 70 14 30
2019 Security 69 22 7 2 0 0 0 91 2 45
2019 Legal services 75 25 0 0 0 0 0 100 0 15
2019 Administration and operations 54 38 5 2 1 0 0 92 2 120
2019 Human resources 46 42 8 4 0 0 0 88 4 60
2019 Financial management 57 31 10 0 2 0 0 88 2 45
2019 Information management 64 25 4 8 0 0 0 89 8 25
2019 Information technology 61 33 4 2 0 0 0 94 2 60
2019 Data sciences 63 19 0 9 9 0 0 83 17 10
2019 Policy 62 31 3 4 0 0 0 93 4 185
2019 Project management 81 11 8 0 0 0 0 92 0 10
2019 Other services to the public 54 29 17 0 0 0 0 83 0 10
2019 None of the above 58 34 6 2 0 0 0 92 2 65

Question 14. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 19 18 0 19 0 6 60 21 15
2024 Intelligence analysts 18 31 24 10 16 0 0 50 26 45
2024 Communications or public affairs 38 25 14 16 8 0 0 63 23 70
2024 Access to information and privacy 52 27 12 9 0 0 0 79 9 25
2024 Security 30 28 10 14 18 0 0 57 32 30
2024 Administration and operations 43 37 5 7 6 2 0 81 14 135
2024 Human resources 32 46 8 9 5 0 0 78 15 55
2024 Financial management 35 38 14 5 8 0 2 73 12 45
2024 Information management 43 27 3 27 0 0 0 70 27 25
2024 Information technology 47 25 13 5 8 0 2 74 13 65
2024 Data sciences 45 24 21 10 0 0 0 70 10 20
2024 Policy 38 39 6 10 7 0 0 77 16 185
2024 Project management 43 50 7 0 0 0 0 93 0 15
2024 Other services to the public 45 32 23 0 0 0 0 77 0 15
2024 None of the above 53 17 13 11 6 0 0 70 17 35
2022 Client contact centre 52 36 0 0 5 0 6 94 6 20
2022 Communications or public affairs 40 33 12 13 1 1 0 74 15 70
2022 Access to information and privacy 31 19 34 5 10 0 0 50 16 25
2022 Security 44 29 11 10 6 0 0 73 16 35
2022 Administration and operations 40 39 7 8 5 0 1 80 13 125
2022 Human resources 33 40 12 11 4 0 0 73 15 55
2022 Financial management 40 34 12 9 0 0 5 78 9 25
2022 Information management 37 32 16 8 7 0 0 68 16 25
2022 Information technology 29 36 14 5 16 0 0 65 21 35
2022 Data sciences 57 34 5 4 0 0 0 91 4 20
2022 Policy 36 45 4 11 4 0 0 81 15 160
2022 Other services to the public 36 30 28 0 6 0 0 66 6 15
2022 None of the above 27 34 20 13 6 0 0 61 18 55
2020 Client contact centre 28 34 25 0 8 0 6 65 9 15
2020 Communications or public affairs 48 28 9 11 3 0 0 77 14 90
2020 Access to information and privacy 25 43 15 11 5 0 0 68 17 25
2020 Security 48 26 12 13 3 0 0 73 15 40
2020 Administration and operations 40 33 17 6 4 0 1 73 10 125
2020 Human resources 52 34 4 7 3 0 0 86 10 60
2020 Financial management 44 38 7 3 5 2 0 84 8 45
2020 Information management 45 29 14 7 0 0 5 78 7 25
2020 Information technology 42 30 10 3 10 2 2 76 14 40
2020 Data sciences 74 23 3 0 0 0 0 97 0 30
2020 Policy 37 45 8 7 3 0 0 82 11 160
2020 Project management 25 65 10 0 0 0 0 90 0 10
2020 None of the above 34 32 6 12 15 0 0 67 27 55
2019 Client contact centre 41 35 11 7 7 0 0 76 13 10
2019 Communications or public affairs 48 39 7 6 1 0 0 87 7 105
2019 Access to information and privacy 36 34 22 3 5 0 0 70 7 30
2019 Security 48 35 4 5 6 2 0 85 11 45
2019 Legal services 24 41 12 24 0 0 0 65 24 15
2019 Administration and operations 44 35 13 8 1 0 0 79 8 125
2019 Human resources 34 37 10 14 5 0 0 71 19 60
2019 Financial management 47 31 16 4 2 0 0 78 6 45
2019 Information management 21 49 16 11 4 0 0 70 15 25
2019 Information technology 49 31 14 2 4 0 0 80 5 60
2019 Data sciences 29 26 10 26 9 0 0 55 35 10
2019 Policy 45 38 9 7 1 0 0 82 8 190
2019 Project management 55 37 0 8 0 0 0 92 8 10
2019 Other services to the public 60 8 7 25 0 0 0 68 25 10
2019 None of the above 30 45 12 9 4 0 0 75 13 65

Question 15. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 26 7 7 18 0 6 66 26 15
2024 Intelligence analysts 20 34 10 22 14 0 0 53 36 45
2024 Communications or public affairs 39 27 12 14 7 0 1 67 21 70
2024 Access to information and privacy 54 21 12 13 0 0 0 75 13 25
2024 Security 29 35 15 3 14 3 0 66 18 30
2024 Administration and operations 49 32 8 6 2 0 2 83 9 135
2024 Human resources 39 37 15 1 5 0 2 78 7 55
2024 Financial management 44 29 18 4 4 0 2 74 7 45
2024 Information management 36 36 14 11 3 0 0 72 14 25
2024 Information technology 51 22 11 1 12 0 2 75 14 70
2024 Data sciences 44 25 14 16 0 0 0 69 16 20
2024 Policy 43 32 16 5 4 0 0 76 8 185
2024 Project management 63 19 18 0 0 0 0 82 0 15
2024 Other services to the public 62 15 7 16 0 0 0 77 16 15
2024 None of the above 50 25 10 9 6 0 0 75 14 35
2022 Client contact centre 73 15 0 6 5 0 0 88 12 20
2022 Communications or public affairs 44 35 6 8 4 1 0 81 13 70
2022 Access to information and privacy 32 35 16 11 6 0 0 67 17 25
2022 Security 32 44 15 2 7 0 0 75 9 35
2022 Administration and operations 57 25 11 2 5 0 0 81 7 125
2022 Human resources 33 42 11 10 3 0 0 75 14 55
2022 Financial management 40 41 14 0 0 0 5 85 0 25
2022 Information management 48 15 18 11 8 0 0 63 19 25
2022 Information technology 33 33 16 10 9 0 0 65 19 35
2022 Data sciences 66 23 6 4 0 0 0 90 4 20
2022 Policy 36 37 13 10 3 1 0 74 13 160
2022 Other services to the public 46 14 34 6 0 0 0 60 6 15
2022 None of the above 35 31 12 6 15 0 0 66 21 55
2020 Client contact centre 30 47 7 9 0 0 6 83 10 15
2020 Communications or public affairs 50 32 13 4 1 0 0 82 5 90
2020 Access to information and privacy 21 34 25 9 11 0 0 55 20 25
2020 Security 53 18 17 8 5 0 0 71 13 40
2020 Administration and operations 50 26 15 4 4 0 1 77 9 125
2020 Human resources 53 32 8 2 5 0 0 85 6 65
2020 Financial management 48 33 10 3 5 0 0 82 8 45
2020 Information management 60 22 7 10 0 0 0 83 10 30
2020 Information technology 40 32 20 0 8 0 0 72 8 40
2020 Data sciences 70 30 0 0 0 0 0 100 0 30
2020 Policy 37 36 13 11 3 0 0 74 13 160
2020 Project management 27 53 10 10 0 0 0 80 10 10
2020 None of the above 46 29 7 4 14 0 0 75 18 55
2019 Client contact centre 34 42 11 7 7 0 0 76 13 10
2019 Communications or public affairs 60 27 7 5 1 0 1 88 6 105
2019 Access to information and privacy 45 28 12 7 5 0 3 75 12 30
2019 Security 45 35 10 4 4 2 0 81 9 45
2019 Legal services 29 47 18 6 0 0 0 76 6 15
2019 Administration and operations 46 35 12 6 1 0 0 81 7 125
2019 Human resources 42 34 8 12 2 0 2 78 14 60
2019 Financial management 58 28 7 4 2 0 0 87 6 45
2019 Information management 32 40 13 4 11 0 0 72 14 25
2019 Information technology 49 34 16 0 2 0 0 82 2 60
2019 Data sciences 74 9 0 9 9 0 0 83 17 10
2019 Policy 46 36 12 5 1 0 0 81 6 190
2019 Project management 66 27 0 7 0 0 0 93 7 10
2019 Other services to the public 68 0 23 8 0 0 0 68 8 10
2019 None of the above 38 44 10 5 3 0 0 82 8 65

Question 16. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 39 0 18 7 0 0 75 25 15
2024 Intelligence analysts 19 27 31 10 9 3 0 48 20 45
2024 Communications or public affairs 39 36 15 4 6 0 0 75 10 70
2024 Access to information and privacy 47 31 12 6 3 0 0 78 10 25
2024 Security 26 41 14 10 8 0 0 68 18 30
2024 Administration and operations 54 31 9 4 2 0 0 85 6 135
2024 Human resources 52 34 6 3 5 0 0 85 9 55
2024 Financial management 51 33 10 2 3 0 2 85 5 45
2024 Information management 60 30 0 10 0 0 0 90 10 25
2024 Information technology 51 25 7 6 10 0 1 77 15 70
2024 Data sciences 45 43 7 5 0 0 0 88 5 20
2024 Policy 45 35 11 6 1 1 1 81 8 185
2024 Project management 49 25 18 7 0 0 0 74 7 15
2024 Other services to the public 53 29 0 8 0 9 0 91 9 15
2024 None of the above 60 18 9 6 6 2 0 79 12 35
2022 Client contact centre 52 38 5 0 5 0 0 89 5 20
2022 Communications or public affairs 61 25 8 5 1 0 0 86 6 70
2022 Access to information and privacy 28 45 17 2 3 0 4 77 6 25
2022 Security 37 40 11 3 4 0 4 81 8 35
2022 Administration and operations 54 31 9 3 4 0 0 84 7 125
2022 Human resources 47 38 10 5 0 0 0 85 5 55
2022 Financial management 44 49 7 0 0 0 0 93 0 25
2022 Information management 45 30 8 14 4 0 0 74 18 25
2022 Information technology 25 49 15 5 6 0 0 74 10 35
2022 Data sciences 55 39 5 0 0 0 0 95 0 20
2022 Policy 35 42 7 10 2 1 3 80 13 160
2022 Other services to the public 38 30 20 12 0 0 0 68 12 15
2022 None of the above 35 36 13 7 8 1 0 72 15 55
2020 Client contact centre 46 48 0 0 0 0 6 100 0 15
2020 Communications or public affairs 52 32 9 7 0 0 0 84 7 90
2020 Access to information and privacy 25 38 26 11 0 0 0 63 11 25
2020 Security 63 17 13 5 2 0 0 80 7 40
2020 Administration and operations 47 33 10 7 3 0 0 80 10 120
2020 Human resources 56 35 8 2 0 0 0 91 2 65
2020 Financial management 48 33 5 2 8 0 3 84 11 45
2020 Information management 64 28 8 0 0 0 0 92 0 30
2020 Information technology 35 39 11 13 2 0 0 74 15 40
2020 Data sciences 67 25 3 0 0 0 5 97 0 30
2020 Policy 38 40 11 8 2 0 1 79 10 160
2020 Project management 55 26 10 0 10 0 0 80 10 10
2020 None of the above 43 33 9 12 3 0 0 76 15 55
2019 Client contact centre 48 45 0 0 7 0 0 93 7 10
2019 Communications or public affairs 57 36 4 1 2 0 0 93 3 105
2019 Access to information and privacy 48 34 11 7 0 0 0 82 7 30
2019 Security 43 38 11 4 2 0 2 82 6 45
2019 Legal services 50 31 6 13 0 0 0 81 13 15
2019 Administration and operations 43 41 14 2 1 0 0 84 2 120
2019 Human resources 37 38 12 12 2 0 0 75 13 60
2019 Financial management 48 43 5 2 2 0 0 91 4 45
2019 Information management 41 41 15 0 4 0 0 81 4 25
2019 Information technology 53 33 6 3 5 0 0 86 8 60
2019 Data sciences 28 55 0 9 9 0 0 83 17 10
2019 Policy 45 40 9 4 1 0 0 85 5 190
2019 Project management 54 38 0 8 0 0 0 92 8 10
2019 Other services to the public 60 17 15 8 0 0 0 77 8 10
2019 None of the above 38 37 17 1 3 2 1 78 4 65

Question 17. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 69 7 5 6 14 0 0 75 19 15
2024 Intelligence analysts 29 50 9 8 2 2 0 80 11 45
2024 Communications or public affairs 44 38 8 6 4 0 0 82 9 70
2024 Access to information and privacy 39 44 11 3 3 0 0 83 7 25
2024 Security 33 33 11 16 4 4 0 68 20 30
2024 Administration and operations 55 33 8 2 2 0 0 88 4 135
2024 Human resources 43 48 3 4 2 0 0 91 5 55
2024 Financial management 51 24 16 5 2 2 0 76 8 45
2024 Information management 61 21 16 0 3 0 0 81 3 25
2024 Information technology 51 28 10 7 3 1 0 79 10 70
2024 Data sciences 43 52 0 5 0 0 0 95 5 20
2024 Policy 47 38 8 7 1 1 0 85 7 185
2024 Project management 35 57 0 7 0 0 0 93 7 15
2024 Other services to the public 55 22 15 0 8 0 0 77 8 15
2024 None of the above 58 24 16 2 0 0 0 82 2 35
2022 Client contact centre 73 15 0 0 5 0 7 94 6 20
2022 Communications or public affairs 58 31 4 4 3 0 0 89 7 70
2022 Access to information and privacy 45 43 8 0 4 0 0 88 4 25
2022 Security 43 47 5 3 2 0 0 90 5 35
2022 Administration and operations 51 32 12 2 2 0 0 83 4 125
2022 Human resources 40 46 12 2 0 0 0 85 2 55
2022 Financial management 40 36 18 4 2 0 0 76 6 25
2022 Information management 61 24 4 8 4 0 0 84 12 25
2022 Information technology 39 38 14 6 2 0 0 77 9 35
2022 Data sciences 56 36 4 4 0 0 0 92 4 20
2022 Policy 38 46 9 5 2 1 0 84 6 160
2022 Other services to the public 65 30 0 5 0 0 0 95 5 15
2022 None of the above 51 32 12 4 2 0 0 83 6 55
2020 Client contact centre 46 35 8 6 0 0 6 85 6 15
2020 Communications or public affairs 59 29 6 2 3 0 2 89 5 90
2020 Access to information and privacy 18 38 13 20 11 0 0 55 32 25
2020 Security 62 30 5 3 0 0 0 92 3 35
2020 Administration and operations 50 34 7 4 5 0 0 84 9 120
2020 Human resources 51 34 14 0 2 0 0 85 2 65
2020 Financial management 57 24 6 5 5 2 0 83 11 45
2020 Information management 66 26 5 4 0 0 0 92 4 30
2020 Information technology 32 47 15 3 2 0 0 80 5 40
2020 Data sciences 74 23 3 0 0 0 0 97 0 30
2020 Policy 46 43 6 4 0 1 0 90 4 160
2020 Project management 61 29 0 10 0 0 0 90 10 10
2020 None of the above 45 33 14 3 4 0 0 79 7 55
2019 Client contact centre 48 52 0 0 0 0 0 100 0 10
2019 Communications or public affairs 67 26 4 3 1 0 0 93 4 105
2019 Access to information and privacy 46 30 9 11 5 0 0 76 15 30
2019 Security 61 30 4 4 0 0 0 91 4 45
2019 Legal services 65 29 6 0 0 0 0 94 0 15
2019 Administration and operations 49 40 9 2 0 0 0 89 2 125
2019 Human resources 33 50 10 7 0 0 0 83 7 60
2019 Financial management 51 38 5 4 2 0 0 88 6 45
2019 Information management 44 44 4 4 4 0 0 89 8 25
2019 Information technology 57 36 4 2 2 0 0 93 3 60
2019 Data sciences 63 19 0 9 9 0 0 83 17 10
2019 Policy 60 29 6 4 1 0 0 89 5 190
2019 Project management 51 33 0 16 0 0 0 84 16 10
2019 Other services to the public 38 43 0 9 9 0 0 81 19 10
2019 None of the above 57 29 8 4 2 0 0 86 6 65

Question 18. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 61 26 7 0 0 0 5 93 0 15
2024 Intelligence analysts 23 30 19 21 8 0 0 53 29 45
2024 Communications or public affairs 36 30 19 5 8 0 1 67 13 70
2024 Access to information and privacy 28 13 21 18 17 0 4 42 36 25
2024 Security 16 46 31 4 3 0 0 62 7 30
2024 Administration and operations 39 33 18 4 4 0 1 73 9 135
2024 Human resources 43 28 15 10 4 0 0 71 14 55
2024 Financial management 30 37 21 8 4 0 0 67 12 45
2024 Information management 51 32 14 0 3 0 0 83 3 25
2024 Information technology 48 39 10 1 0 0 1 89 1 70
2024 Data sciences 50 25 20 5 0 0 0 75 5 20
2024 Policy 15 28 19 21 17 0 0 43 38 185
2024 Project management 15 49 16 13 7 0 0 64 20 15
2024 Other services to the public 55 22 8 15 0 0 0 78 15 15
2024 None of the above 39 21 21 6 11 0 3 62 17 35
2022 Client contact centre 50 35 5 0 11 0 0 84 11 20
2022 Communications or public affairs 38 28 20 4 10 0 0 66 14 70
2022 Access to information and privacy 29 42 15 13 0 0 0 72 13 25
2022 Security 28 40 12 12 9 0 0 68 20 35
2022 Administration and operations 42 24 18 9 5 0 1 67 15 125
2022 Human resources 26 36 17 11 10 0 0 61 21 55
2022 Financial management 31 26 19 15 9 0 0 57 24 25
2022 Information management 45 34 11 7 3 0 0 79 11 25
2022 Information technology 27 26 31 7 7 0 2 54 14 35
2022 Data sciences 34 38 20 4 4 0 0 72 8 20
2022 Policy 9 29 24 24 14 0 0 38 38 160
2022 Other services to the public 46 44 11 0 0 0 0 89 0 15
2022 None of the above 40 24 10 11 13 0 3 66 24 55
2020 Client contact centre 55 14 20 0 6 0 6 73 6 15
2020 Communications or public affairs 27 25 19 20 8 0 0 52 28 90
2020 Access to information and privacy 26 25 16 30 4 0 0 51 34 25
2020 Security 34 34 17 10 5 0 0 68 15 40
2020 Administration and operations 35 29 21 11 4 0 1 64 15 125
2020 Human resources 27 43 19 7 4 0 0 70 11 65
2020 Financial management 37 35 17 3 8 0 0 72 11 45
2020 Information management 49 42 3 6 0 0 0 90 6 30
2020 Information technology 25 10 29 24 9 0 3 36 34 40
2020 Data sciences 33 38 10 14 6 0 0 71 19 30
2020 Policy 6 30 26 17 22 0 0 35 39 160
2020 Project management 10 63 0 8 20 0 0 73 27 10
2020 None of the above 23 31 23 13 8 0 2 55 21 55
2019 Client contact centre 80 13 0 7 0 0 0 93 7 10
2019 Communications or public affairs 41 36 11 9 3 0 1 77 12 105
2019 Access to information and privacy 56 25 13 6 0 0 0 81 6 30
2019 Security 43 19 13 13 11 0 0 62 25 45
2019 Legal services 0 29 41 12 18 0 0 29 29 15
2019 Administration and operations 36 42 14 4 4 0 0 78 8 125
2019 Human resources 24 31 20 11 14 0 0 55 25 60
2019 Financial management 26 41 23 8 2 0 0 66 10 45
2019 Information management 43 31 10 13 4 0 0 73 17 25
2019 Information technology 36 48 9 2 4 0 0 84 6 60
2019 Data sciences 28 52 11 0 9 0 0 80 9 10
2019 Policy 16 33 28 12 11 0 0 49 23 190
2019 Project management 26 24 35 7 7 0 0 51 14 10
2019 Other services to the public 61 22 17 0 0 0 0 83 0 10
2019 None of the above 32 29 17 14 7 0 2 62 21 65

Question 19a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 41 0 14 20 18 0 6 41 44 15
2024 Intelligence analysts 12 44 27 10 5 0 2 16 57 45
2024 Communications or public affairs 7 12 43 19 16 0 3 37 19 70
2024 Access to information and privacy 13 30 32 21 3 0 0 24 43 25
2024 Security 20 18 38 11 7 0 7 20 40 30
2024 Administration and operations 15 17 32 17 12 2 4 31 34 135
2024 Human resources 19 28 40 11 0 0 2 11 48 55
2024 Financial management 14 15 17 18 32 0 4 52 30 45
2024 Information management 8 32 36 12 8 0 4 21 42 25
2024 Information technology 8 23 34 24 6 0 5 31 33 70
2024 Data sciences 5 15 36 26 19 0 0 44 20 20
2024 Policy 18 28 33 15 2 1 2 18 48 185
2024 Project management 13 24 42 22 0 0 0 22 37 15
2024 Other services to the public 0 9 23 44 24 0 0 68 9 15
2024 None of the above 6 18 26 20 20 4 6 44 26 35
2022 Client contact centre 23 23 15 25 7 0 6 35 49 20
2022 Communications or public affairs 4 29 32 22 10 0 2 33 34 70
2022 Access to information and privacy 13 25 41 9 12 0 0 20 39 25
2022 Security 3 24 50 18 6 0 0 24 27 35
2022 Administration and operations 10 24 36 16 9 0 5 26 36 125
2022 Human resources 14 30 38 13 5 0 0 18 44 55
2022 Financial management 0 24 40 32 4 0 0 36 24 25
2022 Information management 15 21 28 20 14 0 3 34 37 25
2022 Information technology 12 22 39 5 13 0 9 20 38 35
2022 Data sciences 10 12 39 10 23 6 0 35 23 20
2022 Policy 10 23 44 18 3 0 1 22 33 160
2022 Other services to the public 0 20 25 25 29 0 0 54 20 15
2022 None of the above 12 23 27 21 12 2 2 34 37 55
2020 Client contact centre 0 40 31 8 15 0 6 24 43 15
2020 Communications or public affairs 9 23 34 23 11 0 0 34 32 90
2020 Access to information and privacy 4 30 26 33 4 0 4 38 35 25
2020 Security 8 32 23 26 3 0 9 32 43 40
2020 Administration and operations 14 19 32 19 14 1 2 33 34 120
2020 Human resources 8 29 34 21 8 0 0 29 36 65
2020 Financial management 3 13 34 24 24 0 2 49 16 45
2020 Information management 3 19 29 22 22 0 5 46 23 25
2020 Information technology 19 36 30 7 2 0 5 10 58 40
2020 Data sciences 10 13 43 17 15 3 0 33 23 30
2020 Policy 12 27 38 18 4 1 0 22 40 160
2020 Project management 0 31 19 49 0 0 0 49 31 10
2020 None of the above 13 32 23 25 7 0 0 32 45 55
2019 Client contact centre 7 24 24 21 24 0 0 45 31 10
2019 Communications or public affairs 4 16 38 24 17 0 1 41 20 105
2019 Access to information and privacy 5 12 22 33 22 3 3 59 18 30
2019 Security 8 29 30 21 10 0 2 32 38 45
2019 Legal services 18 35 29 12 6 0 0 18 53 15
2019 Administration and operations 9 19 28 29 12 0 4 42 29 125
2019 Human resources 15 39 31 9 6 0 0 15 54 60
2019 Financial management 0 20 46 24 9 0 0 34 20 45
2019 Information management 17 15 43 7 6 6 6 15 36 25
2019 Information technology 14 27 36 16 7 0 0 23 41 60
2019 Data sciences 0 28 46 26 0 0 0 26 28 10
2019 Policy 9 20 49 15 6 0 0 21 29 185
2019 Project management 7 9 49 34 0 0 0 34 16 10
2019 Other services to the public 8 24 15 32 21 0 0 53 32 10
2019 None of the above 12 19 27 23 17 0 2 41 32 65

Question 19b. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 26 19 20 12 0 6 35 45 15
2024 Intelligence analysts 27 21 38 4 9 0 2 13 49 45
2024 Communications or public affairs 2 11 35 30 17 0 5 49 14 70
2024 Access to information and privacy 27 43 10 21 0 0 0 21 70 25
2024 Security 19 23 31 18 3 3 3 23 45 30
2024 Administration and operations 9 22 28 16 19 1 5 38 33 135
2024 Human resources 9 29 38 21 2 0 0 23 39 50
2024 Financial management 10 22 23 22 24 0 0 46 31 45
2024 Information management 7 29 15 30 7 8 4 42 41 25
2024 Information technology 6 22 32 22 9 3 7 34 30 70
2024 Data sciences 11 23 26 29 11 0 0 40 34 20
2024 Policy 7 11 33 32 13 1 2 47 19 185
2024 Project management 18 27 29 20 6 0 0 26 45 15
2024 Other services to the public 0 9 16 39 21 0 15 71 10 15
2024 None of the above 6 11 23 23 23 6 8 54 19 35
2022 Client contact centre 12 17 23 20 13 0 17 39 34 20
2022 Communications or public affairs 13 13 25 20 25 0 3 47 27 70
2022 Access to information and privacy 44 37 12 0 7 0 0 7 81 25
2022 Security 16 18 32 24 6 0 5 31 36 35
2022 Administration and operations 6 16 36 21 14 1 6 38 24 125
2022 Human resources 6 51 21 18 5 0 0 23 56 55
2022 Financial management 13 8 44 21 10 4 0 33 21 25
2022 Information management 12 16 24 20 20 0 7 43 30 25
2022 Information technology 9 16 29 30 7 0 9 41 27 35
2022 Data sciences 0 14 64 15 8 0 0 23 14 20
2022 Policy 8 17 28 35 12 0 0 47 25 160
2022 Other services to the public 8 8 29 29 25 0 0 55 16 15
2022 None of the above 14 19 21 23 13 4 5 40 37 55
2020 Client contact centre 0 6 29 46 14 0 6 63 6 15
2020 Communications or public affairs 6 14 23 27 27 2 1 56 20 90
2020 Access to information and privacy 15 22 32 16 4 11 0 22 42 25
2020 Security 10 15 31 25 12 0 6 40 26 40
2020 Administration and operations 4 15 31 26 18 2 4 47 20 120
2020 Human resources 8 20 26 28 16 0 2 45 29 65
2020 Financial management 13 8 32 27 17 0 2 45 22 45
2020 Information management 3 13 8 38 23 0 13 71 19 25
2020 Information technology 2 12 45 22 16 2 0 39 15 40
2020 Data sciences 8 3 20 23 43 3 0 68 12 30
2020 Policy 2 11 31 38 17 1 0 55 14 160
2020 Project management 10 31 10 39 10 0 0 49 41 10
2020 None of the above 6 19 30 27 12 2 4 41 27 55
2019 Client contact centre 7 24 24 0 34 0 11 39 35 10
2019 Communications or public affairs 3 8 31 34 21 0 2 56 11 105
2019 Access to information and privacy 9 6 43 14 24 5 0 40 15 30
2019 Security 11 14 31 36 8 0 0 44 25 45
2019 Legal services 12 6 53 18 12 0 0 29 18 15
2019 Administration and operations 6 17 33 18 21 2 3 41 24 120
2019 Human resources 16 27 27 22 7 2 0 29 44 60
2019 Financial management 4 13 31 44 8 0 0 52 17 40
2019 Information management 7 13 22 15 16 12 16 42 28 25
2019 Information technology 5 25 38 15 16 0 2 31 30 60
2019 Data sciences 0 9 57 26 9 0 0 35 9 10
2019 Policy 3 9 27 39 21 0 0 60 12 185
2019 Project management 10 10 33 47 0 0 0 47 20 10
2019 Other services to the public 8 22 17 17 37 0 0 53 30 10
2019 None of the above 9 16 19 29 19 5 2 53 27 65

Question 19c. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 10 5 27 40 12 0 6 56 16 15
2024 Intelligence analysts 8 23 47 18 2 0 2 20 32 45
2024 Communications or public affairs 15 13 32 22 15 0 3 38 29 70
2024 Access to information and privacy 16 39 34 11 0 0 0 11 55 25
2024 Security 15 11 38 19 14 0 3 35 26 30
2024 Administration and operations 6 15 33 24 15 1 6 42 22 135
2024 Human resources 7 17 37 30 6 0 2 37 25 55
2024 Financial management 10 13 22 18 34 0 3 54 23 45
2024 Information management 3 3 22 37 20 8 7 67 7 25
2024 Information technology 1 6 37 28 19 2 7 51 9 65
2024 Data sciences 0 15 9 42 33 0 0 76 15 20
2024 Policy 19 24 40 12 3 1 1 16 43 185
2024 Project management 7 7 44 22 14 6 0 38 15 15
2024 Other services to the public 0 16 23 24 30 0 7 58 17 15
2024 None of the above 16 12 25 21 21 0 5 44 29 35
2022 Client contact centre 6 17 10 24 36 0 6 65 25 20
2022 Communications or public affairs 12 20 29 23 12 2 2 37 33 65
2022 Access to information and privacy 20 39 29 0 7 0 4 7 62 25
2022 Security 8 17 24 33 18 0 0 51 26 35
2022 Administration and operations 8 12 32 27 13 0 8 43 22 125
2022 Human resources 6 19 41 28 7 0 0 35 24 55
2022 Financial management 3 11 56 19 12 0 0 31 14 25
2022 Information management 4 22 14 16 40 0 3 58 27 25
2022 Information technology 14 7 39 17 17 0 5 36 23 35
2022 Data sciences 0 16 24 30 24 6 0 58 17 20
2022 Policy 16 26 40 12 6 0 0 18 42 160
2022 Other services to the public 0 8 28 28 30 0 5 62 9 15
2022 None of the above 9 22 26 27 12 2 2 41 32 55
2020 Client contact centre 0 6 21 39 29 0 6 72 6 15
2020 Communications or public affairs 4 20 31 29 17 0 0 45 23 90
2020 Access to information and privacy 11 26 34 18 11 0 0 29 37 25
2020 Security 10 18 20 29 17 0 6 49 29 40
2020 Administration and operations 6 14 27 29 19 2 3 50 22 120
2020 Human resources 6 13 34 35 13 0 0 48 18 65
2020 Financial management 3 15 17 35 28 0 2 64 18 45
2020 Information management 0 3 27 30 36 0 5 68 4 25
2020 Information technology 8 9 46 27 5 2 3 33 18 40
2020 Data sciences 6 4 34 31 21 3 0 54 10 30
2020 Policy 17 27 38 16 2 0 0 18 44 160
2020 Project management 0 31 37 18 14 0 0 32 31 10
2020 None of the above 12 12 36 28 12 0 0 40 24 55
2019 Client contact centre 0 13 24 38 24 0 0 62 13 10
2019 Communications or public affairs 2 10 32 34 20 1 2 55 12 105
2019 Access to information and privacy 3 5 41 29 21 0 0 51 8 30
2019 Security 4 24 29 26 14 0 3 41 29 45
2019 Legal services 6 65 18 6 6 0 0 12 71 15
2019 Administration and operations 6 25 27 26 13 0 4 41 32 125
2019 Human resources 12 20 37 28 3 0 0 32 31 60
2019 Financial management 8 12 27 33 20 0 0 53 20 40
2019 Information management 0 19 24 33 19 0 6 54 20 25
2019 Information technology 6 10 40 20 24 0 0 43 17 60
2019 Data sciences 0 17 20 54 9 0 0 63 17 10
2019 Policy 7 22 44 17 8 0 0 26 30 185
2019 Project management 20 15 36 29 0 0 0 29 35 10
2019 Other services to the public 15 17 17 24 28 0 0 52 32 10
2019 None of the above 2 18 30 32 15 3 0 48 21 65

Question 19d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 13 13 26 12 0 6 41 45 15
2024 Intelligence analysts 23 23 22 10 2 0 19 15 57 45
2024 Communications or public affairs 11 15 32 16 19 1 6 37 28 70
2024 Access to information and privacy 32 23 10 22 7 6 0 30 59 25
2024 Security 29 25 22 11 7 0 7 19 57 30
2024 Administration and operations 11 16 18 24 24 1 6 52 29 135
2024 Human resources 9 17 39 28 3 2 2 32 27 50
2024 Financial management 10 16 24 20 28 0 3 49 26 45
2024 Information management 7 4 42 9 19 12 7 35 13 25
2024 Information technology 13 13 33 19 13 3 7 34 29 70
2024 Data sciences 16 9 15 45 15 0 0 60 25 20
2024 Policy 18 26 28 15 9 2 3 24 46 185
2024 Project management 20 27 26 27 0 0 0 27 47 15
2024 Other services to the public 7 8 24 33 21 0 7 58 16 15
2024 None of the above 9 17 15 15 34 0 10 55 28 35
2022 Client contact centre 11 10 12 39 16 0 11 62 24 20
2022 Communications or public affairs 10 19 36 16 15 0 3 32 30 70
2022 Access to information and privacy 9 19 32 17 19 0 4 38 29 25
2022 Security 5 23 29 26 16 0 0 43 28 35
2022 Administration and operations 10 13 30 23 17 0 7 43 25 125
2022 Human resources 2 19 41 24 14 0 0 38 21 55
2022 Financial management 4 16 41 16 16 0 8 34 21 25
2022 Information management 25 4 20 20 26 0 3 48 31 25
2022 Information technology 15 22 24 23 11 0 5 37 38 35
2022 Data sciences 0 16 27 30 21 6 0 54 18 20
2022 Policy 8 20 35 17 11 3 5 31 31 160
2022 Other services to the public 6 8 32 31 18 0 5 52 15 15
2022 None of the above 17 23 24 14 14 4 4 30 43 55
2020 Client contact centre 0 8 35 22 29 0 6 54 9 15
2020 Communications or public affairs 11 14 23 24 20 5 2 48 27 90
2020 Access to information and privacy 22 37 19 12 10 0 0 22 60 25
2020 Security 10 22 23 18 20 0 6 41 34 40
2020 Administration and operations 8 13 23 33 18 2 4 54 22 120
2020 Human resources 9 19 23 37 11 2 0 48 28 65
2020 Financial management 8 11 22 26 32 0 2 59 19 45
2020 Information management 0 10 35 18 37 0 0 55 10 25
2020 Information technology 15 22 35 14 11 2 0 27 37 40
2020 Data sciences 6 10 22 16 40 3 4 59 17 30
2020 Policy 12 24 28 19 10 3 4 31 39 160
2020 Project management 12 8 29 41 10 0 0 51 20 10
2020 None of the above 5 19 26 33 14 0 2 48 25 55
2019 Client contact centre 0 7 27 32 13 0 21 57 9 10
2019 Communications or public affairs 7 13 26 23 27 1 3 52 21 105
2019 Access to information and privacy 6 10 19 21 44 0 0 65 16 30
2019 Security 13 32 20 25 7 0 3 32 47 45
2019 Legal services 6 47 35 6 6 0 0 12 53 15
2019 Administration and operations 5 16 26 28 21 2 3 51 22 125
2019 Human resources 10 28 41 18 3 0 0 21 38 60
2019 Financial management 8 17 26 23 23 0 2 47 26 40
2019 Information management 8 25 22 21 13 6 6 39 36 25
2019 Information technology 13 12 28 26 17 2 3 45 26 60
2019 Data sciences 9 29 28 35 0 0 0 35 37 10
2019 Policy 3 15 28 35 15 1 3 52 19 190
2019 Project management 40 18 35 7 0 0 0 7 58 10
2019 Other services to the public 16 15 15 17 28 0 8 49 34 10
2019 None of the above 14 13 26 23 16 4 4 42 30 65

Question 19e. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 10 6 27 19 32 0 6 54 17 15
2024 Intelligence analysts 8 12 22 21 18 0 18 48 24 45
2024 Communications or public affairs 5 11 27 27 26 2 3 55 17 70
2024 Access to information and privacy 26 20 15 32 0 4 4 35 49 25
2024 Security 11 8 23 18 30 0 10 53 21 30
2024 Administration and operations 6 10 21 22 26 4 11 56 19 135
2024 Human resources 6 12 10 41 28 2 0 71 19 55
2024 Financial management 8 5 22 20 37 1 7 62 15 45
2024 Information management 0 7 21 24 35 8 5 67 8 25
2024 Information technology 4 10 20 28 18 7 12 57 18 70
2024 Data sciences 5 15 20 34 10 11 4 51 24 20
2024 Policy 5 11 24 41 13 2 5 58 16 185
2024 Project management 7 8 34 32 19 0 0 51 15 15
2024 Other services to the public 0 0 7 40 31 0 22 91 0 15
2024 None of the above 3 12 15 22 37 6 6 66 17 35
2022 Client contact centre 6 9 33 21 17 0 14 44 18 20
2022 Communications or public affairs 10 14 20 25 26 0 5 53 26 70
2022 Access to information and privacy 25 21 24 12 12 0 7 25 49 25
2022 Security 11 14 39 15 13 2 6 30 27 35
2022 Administration and operations 9 20 26 19 19 1 7 41 31 125
2022 Human resources 4 17 26 29 19 0 5 51 22 55
2022 Financial management 8 18 39 33 0 0 3 34 26 25
2022 Information management 8 11 27 25 22 4 3 51 20 25
2022 Information technology 8 25 33 15 11 0 7 28 36 35
2022 Data sciences 6 10 26 14 16 20 7 41 23 20
2022 Policy 8 19 31 22 14 0 6 38 29 160
2022 Other services to the public 0 22 11 15 46 0 5 65 24 15
2022 None of the above 10 19 28 13 14 7 10 32 34 55
2020 Client contact centre 0 21 25 26 8 8 11 43 26 15
2020 Communications or public affairs 5 9 26 29 28 2 1 59 14 90
2020 Access to information and privacy 7 38 21 21 8 5 0 31 48 25
2020 Security 8 16 24 16 26 4 6 47 27 40
2020 Administration and operations 6 12 19 31 25 3 4 61 19 120
2020 Human resources 8 15 30 31 12 2 2 45 24 65
2020 Financial management 6 13 30 18 20 2 10 43 22 45
2020 Information management 3 10 29 21 26 5 5 52 15 25
2020 Information technology 10 13 30 25 15 3 5 44 24 40
2020 Data sciences 0 0 17 37 36 10 0 81 0 30
2020 Policy 2 16 33 27 16 4 2 46 19 160
2020 Project management 21 0 24 45 0 0 10 50 24 10
2020 None of the above 8 9 12 42 23 2 3 69 19 55
2019 Client contact centre 7 7 17 14 34 0 21 61 17 10
2019 Communications or public affairs 2 7 27 30 29 2 3 62 10 105
2019 Access to information and privacy 0 3 11 31 49 0 7 86 3 30
2019 Security 13 24 19 32 9 0 3 42 38 45
2019 Legal services 12 24 24 29 12 0 0 41 35 15
2019 Administration and operations 1 12 33 29 18 2 5 51 13 120
2019 Human resources 13 32 25 20 5 2 4 26 47 60
2019 Financial management 9 25 42 9 15 0 0 25 33 40
2019 Information management 11 15 36 14 12 12 0 30 30 25
2019 Information technology 6 16 18 32 20 5 3 56 24 60
2019 Data sciences 0 37 29 35 0 0 0 35 37 10
2019 Policy 4 7 32 35 18 2 2 55 12 185
2019 Project management 35 0 25 40 0 0 0 40 35 10
2019 Other services to the public 16 8 7 32 15 21 0 60 31 10
2019 None of the above 4 8 33 25 24 5 2 52 12 65

Question 19f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 12 26 26 13 0 6 42 31 15
2024 Intelligence analysts 15 22 35 15 9 2 2 25 38 45
2024 Communications or public affairs 2 13 31 30 20 2 3 52 15 70
2024 Access to information and privacy 12 18 25 37 7 0 0 45 30 25
2024 Security 12 18 37 10 13 3 7 26 33 30
2024 Administration and operations 7 20 27 18 22 1 5 43 28 135
2024 Human resources 13 11 28 30 13 1 4 45 25 55
2024 Financial management 4 21 13 31 28 0 3 61 25 45
2024 Information management 3 4 24 32 29 8 0 66 8 25
2024 Information technology 6 14 25 23 20 6 6 49 23 65
2024 Data sciences 0 13 36 30 21 0 0 51 13 20
2024 Policy 7 16 31 25 17 1 3 44 23 185
2024 Project management 15 20 24 29 12 0 0 41 35 15
2024 Other services to the public 0 8 15 24 39 0 14 73 9 15
2024 None of the above 9 15 13 19 38 0 5 60 26 35
2022 Client contact centre 6 17 20 15 31 5 6 51 26 20
2022 Communications or public affairs 4 18 27 25 23 0 4 50 23 70
2022 Access to information and privacy 32 15 38 7 3 0 4 11 49 25
2022 Security 7 22 27 31 7 0 5 41 31 35
2022 Administration and operations 5 15 38 19 13 2 7 35 23 125
2022 Human resources 6 29 33 16 15 2 0 31 36 55
2022 Financial management 12 3 54 20 11 0 0 31 15 25
2022 Information management 4 23 25 25 17 0 7 44 29 25
2022 Information technology 9 22 26 29 12 0 3 41 31 35
2022 Data sciences 0 20 44 15 8 13 0 27 22 20
2022 Policy 8 19 30 27 13 1 3 41 28 160
2022 Other services to the public 6 14 16 26 31 8 0 62 21 15
2022 None of the above 11 15 25 20 13 7 9 39 31 55
2020 Client contact centre 0 14 15 23 34 8 6 66 16 15
2020 Communications or public affairs 4 8 26 37 23 1 1 61 12 90
2020 Access to information and privacy 11 35 26 17 10 0 0 27 47 25
2020 Security 7 12 24 27 25 0 4 55 20 40
2020 Administration and operations 3 8 42 22 18 5 3 43 12 120
2020 Human resources 3 17 42 19 15 0 3 36 21 65
2020 Financial management 9 4 26 35 23 0 2 60 14 45
2020 Information management 3 5 17 39 31 0 5 74 9 25
2020 Information technology 2 19 41 17 18 2 0 36 22 40
2020 Data sciences 0 13 13 22 48 3 0 72 14 30
2020 Policy 5 15 30 30 17 2 1 49 20 160
2020 Project management 0 12 43 35 0 0 10 39 13 10
2020 None of the above 5 16 25 33 18 2 2 53 21 55
2019 Client contact centre 0 0 50 0 27 0 24 35 0 10
2019 Communications or public affairs 2 10 27 28 27 3 3 58 13 105
2019 Access to information and privacy 5 14 34 19 27 3 0 47 19 30
2019 Security 9 13 35 31 9 5 0 41 22 45
2019 Legal services 0 29 18 41 6 0 6 50 31 15
2019 Administration and operations 3 15 31 23 20 2 4 47 20 125
2019 Human resources 12 25 39 19 6 0 0 24 36 60
2019 Financial management 2 11 31 33 23 0 0 56 13 40
2019 Information management 11 7 21 34 21 6 0 58 19 25
2019 Information technology 8 14 33 32 10 0 3 44 22 60
2019 Data sciences 0 17 17 55 0 10 0 61 19 10
2019 Policy 3 9 37 32 19 0 1 51 12 185
2019 Project management 16 0 24 60 0 0 0 60 16 10
2019 Other services to the public 8 8 30 24 29 0 0 53 16 10
2019 None of the above 5 10 25 34 19 8 0 57 16 65

Question 19g. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 10 12 20 39 13 0 6 56 23 15
2024 Intelligence analysts 5 9 31 22 31 0 2 55 14 45
2024 Communications or public affairs 2 7 22 36 29 0 3 67 10 70
2024 Access to information and privacy 13 17 44 19 8 0 0 27 29 25
2024 Security 11 4 29 33 18 0 7 54 16 30
2024 Administration and operations 5 13 22 37 21 0 2 59 18 135
2024 Human resources 4 5 21 33 32 0 5 69 9 55
2024 Financial management 4 7 12 32 40 3 3 76 12 45
2024 Information management 0 11 34 28 14 8 4 48 13 25
2024 Information technology 4 6 19 35 29 2 6 69 11 65
2024 Data sciences 0 10 38 28 24 0 0 53 10 20
2024 Policy 1 6 27 38 25 1 2 65 7 185
2024 Project management 18 7 30 14 31 0 0 45 25 15
2024 Other services to the public 0 9 23 30 31 0 7 66 9 15
2024 None of the above 0 3 31 31 33 0 2 65 3 35
2022 Client contact centre 0 8 35 28 25 5 0 55 9 20
2022 Communications or public affairs 3 6 31 39 20 0 2 60 8 70
2022 Access to information and privacy 33 25 25 7 11 0 0 17 58 25
2022 Security 10 8 29 35 18 0 0 53 18 35
2022 Administration and operations 2 15 34 27 17 0 5 46 18 125
2022 Human resources 0 7 27 48 14 0 3 64 7 55
2022 Financial management 0 0 36 34 30 0 0 64 0 25
2022 Information management 4 7 51 26 8 0 3 35 12 25
2022 Information technology 0 10 14 43 29 0 5 76 10 35
2022 Data sciences 0 15 30 34 21 0 0 55 15 20
2022 Policy 1 9 37 39 13 0 1 52 10 160
2022 Other services to the public 14 0 47 7 24 8 0 34 15 15
2022 None of the above 5 9 31 30 18 2 5 52 15 55
2020 Client contact centre 0 6 16 65 6 0 6 76 7 15
2020 Communications or public affairs 6 16 26 35 17 0 0 52 22 90
2020 Access to information and privacy 9 15 30 37 9 0 0 46 24 25
2020 Security 3 18 27 27 21 0 4 50 21 40
2020 Administration and operations 3 15 44 22 15 0 1 37 19 120
2020 Human resources 2 10 37 36 15 0 0 51 12 65
2020 Financial management 6 5 35 23 28 0 2 52 12 45
2020 Information management 0 0 27 49 24 0 0 73 0 25
2020 Information technology 2 5 31 37 25 0 0 62 7 40
2020 Data sciences 3 0 35 30 33 0 0 63 3 30
2020 Policy 4 21 46 20 8 1 0 28 25 160
2020 Project management 0 12 10 51 28 0 0 79 12 10
2020 None of the above 5 17 39 28 9 0 2 38 22 55
2019 Client contact centre 7 7 20 45 0 0 21 57 17 10
2019 Communications or public affairs 1 11 45 22 21 0 1 43 12 105
2019 Access to information and privacy 5 19 39 22 16 0 0 38 23 30
2019 Security 4 13 40 41 2 0 0 43 17 45
2019 Legal services 6 24 59 6 6 0 0 12 29 15
2019 Administration and operations 5 17 31 27 18 2 1 47 22 125
2019 Human resources 10 25 39 22 5 0 0 27 34 60
2019 Financial management 3 9 27 31 29 0 0 61 12 40
2019 Information management 8 23 28 35 0 6 0 37 33 25
2019 Information technology 2 7 31 36 21 0 3 59 9 60
2019 Data sciences 9 28 37 17 9 0 0 26 37 10
2019 Policy 4 16 38 25 16 0 0 42 20 190
2019 Project management 0 7 43 25 25 0 0 50 7 10
2019 Other services to the public 8 8 32 22 29 0 0 52 16 10
2019 None of the above 7 10 38 24 16 3 2 43 17 65
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My Work Unit

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 33 12 6 20 0 6 60 28 15
2024 Intelligence analysts 14 29 10 27 14 5 2 45 44 45
2024 Communications or public affairs 33 22 14 10 14 3 5 59 26 70
2024 Access to information and privacy 34 29 16 0 0 20 0 80 0 25
2024 Security 25 29 27 4 15 0 0 54 19 30
2024 Administration and operations 34 28 15 10 6 5 2 66 17 135
2024 Human resources 37 33 7 9 6 3 6 76 16 55
2024 Financial management 37 29 18 2 2 3 10 75 4 45
2024 Information management 58 25 4 4 3 6 0 88 8 25
2024 Information technology 40 26 13 3 7 5 4 73 12 65
2024 Data sciences 54 27 6 6 0 0 7 87 6 20
2024 Policy 25 27 16 13 7 7 4 58 23 185
2024 Project management 27 45 7 0 0 13 8 91 0 15
2024 Other services to the public 32 30 7 32 0 0 0 62 32 15
2024 None of the above 34 22 13 6 17 3 6 61 24 35
2022 Client contact centre 52 34 8 0 5 0 0 86 5 20
2022 Communications or public affairs 38 25 10 7 8 5 8 72 17 70
2022 Access to information and privacy 36 42 10 8 0 4 0 81 8 25
2022 Security 23 44 16 3 8 4 3 72 11 35
2022 Administration and operations 37 31 16 4 5 4 3 73 10 125
2022 Human resources 38 28 14 2 4 3 11 77 6 55
2022 Financial management 43 27 11 6 0 4 8 81 6 25
2022 Information management 42 17 24 0 14 0 3 61 14 25
2022 Information technology 11 34 23 0 19 3 11 52 21 35
2022 Data sciences 27 18 5 8 0 31 11 77 14 20
2022 Policy 24 28 17 7 2 8 14 66 11 160
2022 Other services to the public 38 27 5 5 13 4 8 74 20 15
2022 None of the above 24 30 12 9 9 10 5 64 22 55
2020 Client contact centre 30 26 32 6 0 0 6 60 6 15
2020 Communications or public affairs 32 29 9 8 3 11 7 75 14 90
2020 Access to information and privacy 21 24 20 11 11 8 4 51 26 25
2020 Security 27 29 8 11 10 3 12 66 25 40
2020 Administration and operations 30 22 21 11 4 8 3 59 17 120
2020 Human resources 35 31 19 3 2 4 6 74 5 65
2020 Financial management 49 21 3 10 4 4 8 81 16 40
2020 Information management 46 28 14 0 0 8 5 84 0 30
2020 Information technology 39 15 12 8 8 12 5 65 20 40
2020 Data sciences 44 26 5 3 3 12 7 86 8 30
2020 Policy 25 21 20 6 5 13 9 60 15 160
2020 Project management 28 31 8 24 0 10 0 65 26 10
2020 None of the above 20 19 26 12 19 3 0 41 32 55
2019 Client contact centre 34 24 0 21 11 0 11 65 35 10
2019 Communications or public affairs 29 35 14 8 0 11 3 75 9 105
2019 Access to information and privacy 48 17 21 3 5 7 0 69 8 30
2019 Security 25 31 20 6 13 4 0 59 20 45
2019 Legal services 29 0 24 18 12 0 18 36 36 15
2019 Administration and operations 34 29 17 9 6 1 3 66 16 125
2019 Human resources 34 34 12 8 3 3 6 75 13 60
2019 Financial management 39 29 12 5 5 4 4 75 12 40
2019 Information management 36 37 8 4 4 12 0 83 8 25
2019 Information technology 39 27 20 6 3 2 3 69 10 60
2019 Data sciences 39 43 9 9 0 0 0 83 9 10
2019 Policy 32 26 16 9 4 7 5 66 15 190
2019 Project management 43 14 9 34 0 0 0 57 34 10
2019 Other services to the public 45 32 0 23 0 0 0 77 23 10
2019 None of the above 32 32 10 12 7 7 0 69 21 65

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 19 12 13 7 0 0 68 20 15
2024 Intelligence analysts 28 22 28 13 10 0 0 49 23 45
2024 Communications or public affairs 57 20 4 11 8 0 0 78 18 70
2024 Access to information and privacy 56 42 0 3 0 0 0 97 3 25
2024 Security 41 31 10 7 11 0 0 72 18 30
2024 Administration and operations 49 29 6 8 7 1 1 79 15 135
2024 Human resources 65 20 5 4 5 0 0 85 9 55
2024 Financial management 60 27 8 2 2 2 0 88 4 45
2024 Information management 61 28 4 0 7 0 0 89 7 25
2024 Information technology 58 20 8 3 8 3 0 81 11 70
2024 Data sciences 67 22 11 0 0 0 0 89 0 20
2024 Policy 46 34 6 9 5 1 0 80 13 185
2024 Project management 73 27 0 0 0 0 0 100 0 15
2024 Other services to the public 54 31 7 8 0 0 0 86 8 15
2024 None of the above 53 16 8 12 11 0 0 69 23 35
2022 Client contact centre 65 24 0 5 5 0 0 89 11 20
2022 Communications or public affairs 64 21 2 7 7 0 0 85 13 70
2022 Access to information and privacy 53 27 11 3 6 0 0 80 9 25
2022 Security 49 36 3 5 8 0 0 85 13 35
2022 Administration and operations 57 26 7 4 5 1 1 84 9 125
2022 Human resources 66 26 3 4 2 0 0 91 6 55
2022 Financial management 64 19 11 6 0 0 0 83 6 25
2022 Information management 65 14 8 4 6 4 0 81 10 25
2022 Information technology 40 39 5 8 8 0 0 79 16 35
2022 Data sciences 67 14 5 14 0 0 0 81 14 20
2022 Policy 50 32 7 7 3 1 0 84 10 160
2022 Other services to the public 61 21 0 5 13 0 0 82 18 15
2022 None of the above 49 17 14 8 7 4 0 69 16 55
2020 Client contact centre 42 32 20 0 0 0 6 79 0 15
2020 Communications or public affairs 61 27 3 4 4 1 0 89 8 90
2020 Access to information and privacy 53 26 4 11 5 0 0 79 17 25
2020 Security 53 15 10 15 6 0 0 68 21 40
2020 Administration and operations 45 27 8 13 7 1 0 73 19 120
2020 Human resources 64 19 6 10 2 0 0 83 11 65
2020 Financial management 66 19 2 5 4 3 0 88 10 40
2020 Information management 67 33 0 0 0 0 0 100 0 30
2020 Information technology 49 27 10 9 0 5 0 80 9 40
2020 Data sciences 69 20 0 12 0 0 0 88 12 30
2020 Policy 51 29 8 7 3 1 0 81 11 160
2020 Project management 47 35 0 18 0 0 0 82 18 10
2020 None of the above 34 26 11 5 23 2 0 61 28 55
2019 Client contact centre 66 7 7 21 0 0 0 72 21 10
2019 Communications or public affairs 52 27 10 9 2 2 0 79 11 105
2019 Access to information and privacy 64 16 0 13 7 0 0 80 20 30
2019 Security 41 29 13 6 10 0 0 71 17 45
2019 Legal services 53 24 6 6 12 0 0 76 18 15
2019 Administration and operations 45 36 11 6 3 0 0 80 9 125
2019 Human resources 56 25 7 9 3 0 0 81 12 60
2019 Financial management 50 34 3 8 3 0 2 86 11 40
2019 Information management 52 25 4 19 0 0 0 77 19 25
2019 Information technology 60 28 3 2 7 0 0 88 9 60
2019 Data sciences 57 26 9 9 0 0 0 83 9 10
2019 Policy 56 24 9 5 5 0 0 80 11 190
2019 Project management 59 16 0 18 7 0 0 75 25 10
2019 Other services to the public 53 32 0 7 8 0 0 85 15 10
2019 None of the above 45 21 17 10 7 0 0 65 17 65

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 24 6 7 14 0 0 73 21 15
2024 Intelligence analysts 27 28 29 11 4 0 0 55 16 45
2024 Communications or public affairs 54 29 3 9 5 0 0 83 15 70
2024 Access to information and privacy 73 24 0 3 0 0 0 97 3 25
2024 Security 50 32 8 7 3 0 0 82 10 30
2024 Administration and operations 60 25 7 4 4 0 1 85 8 135
2024 Human resources 70 19 0 11 0 0 0 89 11 55
2024 Financial management 63 24 9 0 4 0 0 87 4 45
2024 Information management 48 34 15 3 0 0 0 82 3 25
2024 Information technology 63 24 11 0 1 0 0 88 1 70
2024 Data sciences 66 34 0 0 0 0 0 100 0 20
2024 Policy 55 27 6 6 5 0 0 82 11 185
2024 Project management 73 27 0 0 0 0 0 100 0 15
2024 Other services to the public 70 23 7 0 0 0 0 93 0 15
2024 None of the above 58 23 8 6 6 0 0 81 11 35
2022 Client contact centre 61 27 0 6 5 0 0 88 12 20
2022 Communications or public affairs 62 26 3 6 4 0 0 88 10 70
2022 Access to information and privacy 72 19 4 3 2 0 0 91 5 25
2022 Security 57 29 0 0 14 0 0 86 14 35
2022 Administration and operations 61 29 2 3 3 1 1 92 6 125
2022 Human resources 70 23 2 6 0 0 0 93 6 55
2022 Financial management 51 40 9 0 0 0 0 91 0 25
2022 Information management 75 15 4 3 3 0 0 90 6 25
2022 Information technology 38 39 10 5 8 0 0 77 13 35
2022 Data sciences 69 27 0 4 0 0 0 96 4 20
2022 Policy 62 32 2 3 0 1 0 95 3 160
2022 Other services to the public 72 17 5 6 0 0 0 89 6 15
2022 None of the above 45 31 14 4 4 2 0 78 8 55
2020 Client contact centre 42 52 0 0 0 0 6 100 0 15
2020 Communications or public affairs 64 28 2 3 2 0 0 92 6 90
2020 Access to information and privacy 61 23 17 0 0 0 0 83 0 25
2020 Security 51 22 20 8 0 0 0 72 8 35
2020 Administration and operations 53 28 9 4 4 1 0 82 9 120
2020 Human resources 78 17 5 0 0 0 0 95 0 65
2020 Financial management 73 17 5 0 4 0 0 90 4 40
2020 Information management 67 33 0 0 0 0 0 100 0 30
2020 Information technology 65 24 7 3 0 0 0 90 3 40
2020 Data sciences 76 18 3 3 0 0 0 93 3 30
2020 Policy 62 28 2 6 2 0 0 90 8 160
2020 Project management 55 35 10 0 0 0 0 90 0 10
2020 None of the above 38 30 11 15 6 0 0 68 22 55
2019 Client contact centre 55 14 0 32 0 0 0 68 32 10
2019 Communications or public affairs 58 34 4 4 0 1 0 92 4 105
2019 Access to information and privacy 68 27 0 5 0 0 0 95 5 30
2019 Security 30 37 16 11 6 0 0 67 17 45
2019 Legal services 53 12 12 12 12 0 0 65 24 15
2019 Administration and operations 58 27 6 8 1 0 0 85 9 125
2019 Human resources 54 42 0 5 0 0 0 95 5 60
2019 Financial management 58 22 11 4 0 2 2 84 4 40
2019 Information management 53 36 4 0 7 0 0 89 7 25
2019 Information technology 55 29 7 4 5 0 0 84 9 60
2019 Data sciences 83 9 0 9 0 0 0 91 9 10
2019 Policy 64 27 6 2 1 0 0 91 3 190
2019 Project management 63 29 0 8 0 0 0 92 8 10
2019 Other services to the public 61 24 7 8 0 0 0 85 8 10
2019 None of the above 42 29 17 10 3 0 0 71 13 65

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 25 26 7 7 6 0 58 14 15
2024 Intelligence analysts 32 37 20 4 6 0 0 69 11 45
2024 Communications or public affairs 48 37 6 3 5 1 0 86 8 70
2024 Access to information and privacy 70 16 15 0 0 0 0 85 0 25
2024 Security 34 37 22 0 7 0 0 71 7 30
2024 Administration and operations 48 37 7 5 2 0 1 86 7 135
2024 Human resources 72 17 5 2 4 0 0 89 5 55
2024 Financial management 60 27 9 0 2 2 0 89 2 45
2024 Information management 53 28 12 4 3 0 0 81 7 25
2024 Information technology 52 29 11 3 5 0 0 82 8 70
2024 Data sciences 68 27 0 0 0 5 0 100 0 20
2024 Policy 52 35 6 4 2 1 0 88 5 185
2024 Project management 79 21 0 0 0 0 0 100 0 15
2024 Other services to the public 69 16 0 0 0 8 7 100 0 15
2024 None of the above 51 30 8 9 3 0 0 80 12 35
2022 Client contact centre 61 27 0 6 5 0 0 88 12 20
2022 Communications or public affairs 62 29 4 4 1 0 0 90 5 70
2022 Access to information and privacy 50 25 23 2 0 0 0 75 2 25
2022 Security 53 36 5 0 5 0 0 90 5 35
2022 Administration and operations 55 31 7 2 5 0 0 86 7 125
2022 Human resources 69 20 6 5 0 0 0 89 5 55
2022 Financial management 44 39 12 0 0 5 0 87 0 25
2022 Information management 61 19 7 14 0 0 0 79 14 25
2022 Information technology 39 39 5 5 12 0 0 79 16 35
2022 Data sciences 68 28 0 4 0 0 0 96 4 20
2022 Policy 54 38 5 3 1 1 0 92 3 160
2022 Other services to the public 55 26 5 8 6 0 0 81 14 15
2022 None of the above 41 42 7 4 4 2 0 85 8 55
2020 Client contact centre 36 46 7 6 0 0 6 87 6 15
2020 Communications or public affairs 58 32 6 2 1 1 0 90 4 85
2020 Access to information and privacy 45 30 7 8 5 4 0 79 14 25
2020 Security 49 38 8 3 0 3 0 89 3 40
2020 Administration and operations 43 33 15 5 3 0 1 76 9 120
2020 Human resources 72 20 6 0 2 0 0 92 2 65
2020 Financial management 65 24 6 2 2 0 0 90 4 40
2020 Information management 66 19 7 0 0 4 5 92 0 25
2020 Information technology 53 29 18 0 0 0 0 82 0 40
2020 Data sciences 80 10 3 3 0 3 0 93 3 30
2020 Policy 49 41 5 4 1 1 0 91 5 160
2020 Project management 47 21 22 10 0 0 0 68 10 10
2020 None of the above 36 37 10 13 4 0 0 73 17 55
2019 Client contact centre 41 42 0 17 0 0 0 83 17 10
2019 Communications or public affairs 59 27 9 3 0 2 0 88 3 105
2019 Access to information and privacy 58 14 17 12 0 0 0 71 12 30
2019 Security 34 41 10 8 6 0 0 75 15 45
2019 Legal services 63 31 0 6 0 0 0 94 6 15
2019 Administration and operations 51 31 13 3 2 0 0 82 5 125
2019 Human resources 56 32 8 3 2 0 0 87 5 60
2019 Financial management 50 39 9 2 0 0 0 89 2 40
2019 Information management 36 43 17 0 4 0 0 79 4 25
2019 Information technology 38 46 11 2 2 2 0 85 3 60
2019 Data sciences 57 35 0 9 0 0 0 91 9 10
2019 Policy 66 25 6 2 0 0 0 91 2 190
2019 Project management 59 34 0 0 7 0 0 93 7 10
2019 Other services to the public 61 15 8 7 0 8 0 84 7 10
2019 None of the above 42 32 14 10 0 2 0 76 10 65

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 39 6 7 0 6 0 86 7 15
2024 Intelligence analysts 30 27 17 0 12 5 9 66 14 45
2024 Communications or public affairs 40 27 12 3 8 4 6 74 12 70
2024 Access to information and privacy 45 31 0 3 9 9 3 86 14 25
2024 Security 34 20 17 7 15 0 8 58 23 30
2024 Administration and operations 50 21 9 9 3 3 6 77 13 135
2024 Human resources 40 40 8 2 5 3 2 83 8 55
2024 Financial management 41 24 14 9 5 3 4 70 15 45
2024 Information management 42 15 12 11 4 6 11 68 18 25
2024 Information technology 41 24 10 5 10 7 4 73 16 70
2024 Data sciences 40 51 5 0 0 4 0 94 0 20
2024 Policy 41 31 8 7 7 3 3 76 15 185
2024 Project management 57 36 0 0 7 0 0 93 7 15
2024 Other services to the public 56 7 7 16 0 0 14 73 19 15
2024 None of the above 33 20 26 10 6 2 3 55 17 35
2022 Client contact centre 52 37 0 0 5 6 0 95 5 20
2022 Communications or public affairs 48 33 9 0 1 4 4 89 1 70
2022 Access to information and privacy 42 24 0 6 11 10 7 80 20 25
2022 Security 50 18 9 13 5 3 3 72 19 35
2022 Administration and operations 50 22 10 5 1 6 7 82 7 125
2022 Human resources 47 34 12 4 2 0 2 82 6 55
2022 Financial management 46 36 6 0 3 0 9 90 3 25
2022 Information management 54 31 10 0 0 0 4 89 0 25
2022 Information technology 30 33 10 5 8 9 5 73 15 35
2022 Data sciences 56 5 13 4 0 14 7 78 5 20
2022 Policy 37 37 7 6 4 6 3 81 10 160
2022 Other services to the public 37 17 0 9 7 22 10 78 22 15
2022 None of the above 38 23 15 4 7 2 10 70 13 55

Question 25. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 32 6 0 7 6 0 86 7 15
2024 Intelligence analysts 31 20 15 4 14 5 11 61 21 45
2024 Communications or public affairs 35 28 9 7 10 6 6 70 19 70
2024 Access to information and privacy 41 32 0 9 6 9 3 83 17 25
2024 Security 34 20 17 4 14 3 8 60 20 30
2024 Administration and operations 47 23 11 8 2 4 6 77 11 135
2024 Human resources 38 38 10 7 5 0 2 77 12 55
2024 Financial management 40 19 10 15 5 7 4 66 23 45
2024 Information management 42 15 11 11 0 6 15 72 14 25
2024 Information technology 41 26 11 3 11 4 4 73 16 70
2024 Data sciences 45 26 9 0 5 8 6 83 6 20
2024 Policy 35 31 12 9 7 3 3 71 16 185
2024 Project management 57 36 0 0 7 0 0 93 7 15
2024 Other services to the public 56 0 15 15 0 0 14 65 18 15
2024 None of the above 41 14 23 16 3 0 3 57 19 35
2022 Client contact centre 62 24 0 0 0 6 7 100 0 20
2022 Communications or public affairs 46 31 9 2 1 6 6 86 4 70
2022 Access to information and privacy 49 18 4 8 11 6 4 75 21 25
2022 Security 51 14 11 14 3 5 3 70 18 35
2022 Administration and operations 49 25 9 5 1 5 7 84 6 125
2022 Human resources 46 40 6 3 2 2 2 89 5 55
2022 Financial management 46 34 6 3 6 0 5 84 9 25
2022 Information management 54 22 7 7 4 4 4 82 11 25
2022 Information technology 35 32 13 5 5 4 5 74 11 35
2022 Data sciences 64 11 0 8 0 10 7 90 10 20
2022 Policy 36 35 8 5 4 8 3 80 11 160
2022 Other services to the public 39 19 7 9 0 22 5 79 12 15
2022 None of the above 35 25 15 4 7 4 10 70 13 55
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My Immediate Supervisor

Question 26. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 42 25 19 0 7 0 6 72 7 15
2024 Intelligence analysts 42 46 4 6 0 2 0 90 6 45
2024 Communications or public affairs 42 24 16 6 6 0 6 71 12 70
2024 Access to information and privacy 47 39 6 0 0 0 8 93 0 25
2024 Security 50 22 14 7 0 0 8 77 8 30
2024 Administration and operations 60 23 8 2 1 0 8 89 2 135
2024 Human resources 68 17 7 0 5 0 2 87 6 55
2024 Financial management 56 33 4 3 2 0 2 91 5 45
2024 Information management 62 27 8 0 3 0 0 89 3 25
2024 Information technology 43 37 9 2 5 1 3 83 7 70
2024 Data sciences 39 30 14 6 5 0 7 73 12 20
2024 Policy 66 27 5 0 2 0 0 94 2 185
2024 Project management 75 18 0 0 0 0 7 100 0 15
2024 Other services to the public 54 7 7 0 8 0 24 79 11 15
2024 None of the above 58 22 2 8 6 0 3 83 15 35
2022 Client contact centre 51 20 0 0 5 0 24 93 7 20
2022 Communications or public affairs 63 14 14 4 1 0 3 80 6 65
2022 Access to information and privacy 66 12 3 6 0 0 12 89 7 25
2022 Security 72 22 5 0 0 0 0 95 0 35
2022 Administration and operations 52 24 12 2 3 1 6 82 6 125
2022 Human resources 60 30 2 4 4 0 0 91 7 55
2022 Financial management 73 23 0 0 0 0 5 100 0 25
2022 Information management 57 7 14 7 8 0 8 69 16 25
2022 Information technology 36 38 10 2 11 0 2 76 14 35
2022 Data sciences 65 28 0 0 0 0 7 100 0 20
2022 Policy 67 23 5 2 0 1 3 93 2 160
2022 Other services to the public 23 35 28 0 0 0 13 68 0 15
2022 None of the above 51 17 25 0 2 2 3 71 2 55
2020 Client contact centre 28 55 6 0 0 0 11 94 0 15
2020 Communications or public affairs 59 18 11 4 0 3 5 83 5 90
2020 Access to information and privacy 55 17 12 5 0 0 11 81 6 25
2020 Security 68 8 8 9 0 0 8 82 10 40
2020 Administration and operations 50 26 13 2 2 2 5 82 5 120
2020 Human resources 65 19 13 0 3 0 0 84 3 65
2020 Financial management 50 27 8 3 9 2 0 79 13 45
2020 Information management 58 7 18 0 0 0 18 78 0 30
2020 Information technology 61 21 11 0 3 2 2 86 3 40
2020 Data sciences 65 21 3 3 3 0 3 90 7 30
2020 Policy 69 23 4 3 1 0 1 92 4 160
2020 Project management 67 14 10 10 0 0 0 81 10 10
2020 None of the above 56 19 17 4 4 0 0 75 8 55
2019 Client contact centre 35 13 34 0 7 0 11 54 8 10
2019 Communications or public affairs 53 28 8 2 1 1 7 88 4 105
2019 Access to information and privacy 35 27 17 14 0 0 7 66 15 30
2019 Security 47 38 5 4 0 0 5 90 5 45
2019 Legal services 56 13 13 0 0 0 19 85 0 15
2019 Administration and operations 45 26 10 5 4 2 8 79 9 125
2019 Human resources 56 27 9 3 3 0 2 84 7 60
2019 Financial management 63 28 5 2 2 0 0 91 4 45
2019 Information management 48 26 10 7 4 0 6 78 12 25
2019 Information technology 56 29 12 0 2 0 2 86 2 60
2019 Data sciences 63 29 0 0 9 0 0 91 9 10
2019 Policy 69 20 7 1 0 0 2 91 2 190
2019 Project management 66 9 9 7 0 0 9 82 8 10
2019 Other services to the public 47 8 23 0 0 0 21 70 0 10
2019 None of the above 53 27 9 3 1 1 5 85 5 65

Question 27. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 31 0 5 7 0 6 87 13 15
2024 Intelligence analysts 34 22 8 28 7 0 0 56 36 45
2024 Communications or public affairs 44 34 11 8 3 0 0 78 11 70
2024 Access to information and privacy 52 20 13 12 3 0 0 72 15 25
2024 Security 48 24 10 10 3 0 4 75 14 30
2024 Administration and operations 59 25 9 3 3 1 0 85 6 135
2024 Human resources 56 34 0 3 7 0 0 90 10 55
2024 Financial management 71 20 5 0 2 0 2 93 2 45
2024 Information management 67 18 7 4 3 0 0 86 7 25
2024 Information technology 45 31 12 3 9 0 0 76 12 70
2024 Data sciences 66 16 9 9 0 0 0 82 9 20
2024 Policy 40 33 9 10 6 1 1 74 17 185
2024 Project management 69 24 7 0 0 0 0 93 0 15
2024 Other services to the public 61 31 8 0 0 0 0 92 0 15
2024 None of the above 51 16 13 8 12 0 0 67 20 35
2022 Client contact centre 58 37 0 0 5 0 0 95 5 20
2022 Communications or public affairs 59 20 7 7 4 0 3 82 11 70
2022 Access to information and privacy 60 28 4 4 3 0 0 88 7 25
2022 Security 51 30 11 5 2 0 0 81 7 35
2022 Administration and operations 52 28 8 5 7 0 0 80 12 125
2022 Human resources 47 43 2 3 6 0 0 90 9 55
2022 Financial management 54 38 0 8 0 0 0 92 8 25
2022 Information management 53 22 10 12 3 0 0 75 15 25
2022 Information technology 32 29 19 7 13 0 0 61 20 35
2022 Data sciences 57 37 5 0 0 0 0 95 0 20
2022 Policy 33 42 6 11 6 1 0 76 18 160
2022 Other services to the public 44 36 13 7 0 0 0 80 7 15
2022 None of the above 34 34 15 5 9 2 0 70 15 55
2020 Client contact centre 29 66 0 0 0 0 6 100 0 15
2020 Communications or public affairs 53 25 12 8 2 0 0 78 10 90
2020 Access to information and privacy 48 28 4 20 0 0 0 76 20 25
2020 Security 53 26 10 9 0 0 3 81 9 40
2020 Administration and operations 48 27 12 8 3 1 1 76 12 120
2020 Human resources 62 26 8 3 2 0 0 88 4 65
2020 Financial management 55 28 0 9 7 0 0 83 17 45
2020 Information management 59 24 11 7 0 0 0 83 7 30
2020 Information technology 42 30 10 10 5 2 0 74 16 40
2020 Data sciences 72 21 0 3 0 3 0 97 3 30
2020 Policy 46 30 11 9 3 1 1 77 12 160
2020 Project management 66 10 14 0 10 0 0 76 10 10
2020 None of the above 48 27 13 7 5 0 0 74 12 55
2019 Client contact centre 52 34 0 7 7 0 0 87 13 10
2019 Communications or public affairs 53 30 6 6 3 0 2 84 9 105
2019 Access to information and privacy 50 30 3 14 3 0 0 80 17 30
2019 Security 35 38 18 6 2 0 0 73 9 45
2019 Legal services 41 24 18 6 0 0 12 73 7 15
2019 Administration and operations 50 27 12 7 3 1 0 78 10 125
2019 Human resources 45 27 14 7 7 2 0 73 13 60
2019 Financial management 52 21 13 12 2 0 0 73 14 45
2019 Information management 50 16 4 13 11 0 6 70 26 25
2019 Information technology 51 28 17 4 0 0 0 79 4 60
2019 Data sciences 71 0 11 9 9 0 0 71 17 10
2019 Policy 43 35 13 7 2 0 0 78 9 190
2019 Project management 36 38 8 0 8 0 10 83 9 10
2019 Other services to the public 68 8 17 7 0 0 0 77 7 10
2019 None of the above 53 19 15 10 3 0 0 73 12 65

Question 28. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 33 7 11 7 0 6 73 19 15
2024 Intelligence analysts 40 20 23 4 10 2 2 62 14 45
2024 Communications or public affairs 61 21 9 4 5 0 0 82 9 70
2024 Access to information and privacy 56 13 19 5 3 0 3 72 9 25
2024 Security 56 10 17 13 0 0 4 69 13 30
2024 Administration and operations 59 24 4 5 2 2 3 88 8 135
2024 Human resources 58 26 2 3 4 5 2 90 8 55
2024 Financial management 69 16 8 2 4 0 2 86 5 45
2024 Information management 63 26 8 0 3 0 0 89 3 25
2024 Information technology 55 20 10 1 7 3 3 80 9 70
2024 Data sciences 60 29 7 4 0 0 0 89 4 20
2024 Policy 52 24 12 7 4 1 0 77 11 185
2024 Project management 63 24 7 0 0 0 6 93 0 15
2024 Other services to the public 70 22 0 0 0 8 0 100 0 15
2024 None of the above 59 18 4 8 8 0 3 80 17 35
2022 Client contact centre 65 18 5 0 5 0 6 89 6 20
2022 Communications or public affairs 72 11 9 2 5 1 0 84 7 65
2022 Access to information and privacy 62 28 3 7 0 0 0 90 7 25
2022 Security 57 27 3 2 8 0 3 87 10 35
2022 Administration and operations 57 23 8 4 5 1 1 82 9 125
2022 Human resources 61 24 6 6 4 0 0 85 9 55
2022 Financial management 66 21 3 3 3 5 0 91 6 25
2022 Information management 65 18 3 12 3 0 0 82 15 25
2022 Information technology 34 36 11 5 13 0 0 70 19 35
2022 Data sciences 55 37 4 0 0 4 0 96 0 20
2022 Policy 50 27 10 4 5 3 1 80 9 160
2022 Other services to the public 55 19 19 7 0 0 0 74 7 15
2022 None of the above 48 24 16 2 6 2 1 74 9 55
2020 Client contact centre 42 30 22 0 0 0 6 77 0 15
2020 Communications or public affairs 64 19 11 4 1 1 0 84 5 90
2020 Access to information and privacy 52 19 18 11 0 0 0 70 11 25
2020 Security 59 13 15 0 6 4 3 77 7 40
2020 Administration and operations 52 19 16 2 5 4 3 76 7 120
2020 Human resources 66 22 5 3 3 1 0 89 6 65
2020 Financial management 59 18 5 5 9 2 2 80 15 45
2020 Information management 57 13 18 0 3 4 5 77 4 30
2020 Information technology 55 21 13 2 6 2 0 78 8 40
2020 Data sciences 74 23 3 0 0 0 0 97 0 30
2020 Policy 52 27 11 6 3 2 0 80 9 160
2020 Project management 49 37 14 0 0 0 0 86 0 10
2020 None of the above 47 22 12 10 7 2 1 71 17 55

Question 29. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 32 0 11 7 0 0 82 18 15
2024 Intelligence analysts 37 22 6 23 13 0 0 59 35 45
2024 Communications or public affairs 55 31 2 6 4 2 0 87 10 70
2024 Access to information and privacy 44 43 10 3 0 0 0 87 3 25
2024 Security 42 23 17 10 0 4 4 70 11 30
2024 Administration and operations 60 23 7 7 2 0 0 83 9 135
2024 Human resources 60 35 0 3 2 0 0 95 5 55
2024 Financial management 64 17 8 2 4 4 2 86 6 40
2024 Information management 71 25 4 0 0 0 0 96 0 25
2024 Information technology 53 23 11 1 8 3 1 79 9 65
2024 Data sciences 60 35 5 0 0 0 0 95 0 20
2024 Policy 50 30 8 8 3 0 0 80 12 185
2024 Project management 67 33 0 0 0 0 0 100 0 15
2024 Other services to the public 70 22 0 8 0 0 0 92 8 15
2024 None of the above 61 11 9 3 11 5 0 76 15 35
2022 Client contact centre 64 30 0 0 5 0 0 95 5 20
2022 Communications or public affairs 63 22 8 3 4 0 0 85 7 70
2022 Access to information and privacy 58 25 11 4 3 0 0 83 7 25
2022 Security 60 22 6 4 8 0 0 82 12 35
2022 Administration and operations 51 31 6 5 8 0 0 81 13 125
2022 Human resources 48 39 5 7 2 0 0 86 9 55
2022 Financial management 52 42 4 3 0 0 0 94 3 25
2022 Information management 72 3 11 10 3 0 0 75 13 25
2022 Information technology 38 38 4 6 13 0 0 76 19 35
2022 Data sciences 81 9 6 0 0 5 0 94 0 20
2022 Policy 45 39 7 7 2 0 0 84 9 160
2022 Other services to the public 50 30 20 0 0 0 0 80 0 15
2022 None of the above 43 30 11 11 4 2 0 74 15 55
2020 Client contact centre 51 25 18 0 0 0 6 81 0 15
2020 Communications or public affairs 67 15 9 7 2 0 0 82 9 90
2020 Access to information and privacy 51 34 7 7 0 0 0 85 7 25
2020 Security 55 17 8 5 6 4 5 79 12 40
2020 Administration and operations 52 25 12 6 5 1 1 78 10 120
2020 Human resources 68 18 6 5 3 0 0 86 8 65
2020 Financial management 60 24 4 5 7 0 0 83 12 45
2020 Information management 51 32 10 7 0 0 0 83 7 30
2020 Information technology 52 19 15 3 8 2 0 73 12 40
2020 Data sciences 69 23 3 5 0 0 0 92 5 30
2020 Policy 50 32 9 9 0 0 0 82 9 160
2020 Project management 59 8 24 10 0 0 0 66 10 10
2020 None of the above 49 30 4 6 12 0 0 79 18 55
2019 Client contact centre 52 31 11 0 7 0 0 83 7 10
2019 Communications or public affairs 56 26 10 1 5 0 2 84 6 105
2019 Access to information and privacy 65 20 3 13 0 0 0 84 13 30
2019 Security 44 22 21 9 2 0 2 67 11 45
2019 Legal services 29 29 18 18 0 0 6 63 19 15
2019 Administration and operations 50 32 9 5 3 1 0 83 8 125
2019 Human resources 45 32 8 10 5 0 0 77 15 60
2019 Financial management 57 29 8 4 2 0 0 86 6 45
2019 Information management 41 24 0 11 12 6 6 74 26 20
2019 Information technology 44 39 10 2 2 2 2 87 3 60
2019 Data sciences 52 39 0 0 9 0 0 91 9 10
2019 Policy 50 31 8 8 2 0 0 82 11 185
2019 Project management 41 43 7 0 0 0 9 92 0 10
2019 Other services to the public 68 0 8 23 0 0 0 68 23 10
2019 None of the above 51 27 14 0 6 0 1 80 6 65

Question 30. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 75 13 12 0 0 0 0 88 0 15
2024 Intelligence analysts 37 21 13 4 6 0 19 71 12 45
2024 Communications or public affairs 74 9 4 3 4 0 5 88 7 70
2024 Access to information and privacy 66 26 3 5 0 0 0 92 5 25
2024 Security 69 17 0 7 3 0 3 89 11 30
2024 Administration and operations 66 16 5 4 2 0 6 88 7 135
2024 Human resources 79 13 2 0 5 0 0 93 5 55
2024 Financial management 86 8 3 0 2 2 0 95 2 45
2024 Information management 76 8 0 3 11 0 3 85 15 25
2024 Information technology 68 21 6 1 3 1 0 90 4 65
2024 Data sciences 72 28 0 0 0 0 0 100 0 20
2024 Policy 51 27 7 5 5 2 2 82 11 185
2024 Project management 76 18 0 0 0 0 6 100 0 15
2024 Other services to the public 70 23 0 7 0 0 0 93 7 15
2024 None of the above 64 23 6 5 3 0 0 86 7 35
2022 Client contact centre 72 12 5 0 5 6 0 89 6 20
2022 Communications or public affairs 75 15 1 0 5 0 4 94 5 70
2022 Access to information and privacy 56 14 0 9 2 4 14 86 14 25
2022 Security 57 26 11 3 3 0 0 83 6 35
2022 Administration and operations 54 28 8 2 3 2 4 86 5 125
2022 Human resources 76 19 3 0 0 0 1 96 0 55
2022 Financial management 64 27 0 3 6 0 0 91 9 25
2022 Information management 79 18 0 3 0 0 0 97 3 25
2022 Information technology 59 22 7 5 3 0 4 85 8 35
2022 Data sciences 71 10 5 0 0 7 6 95 0 20
2022 Policy 57 26 7 5 1 4 0 87 6 160
2022 Other services to the public 61 22 17 0 0 0 0 83 0 15
2022 None of the above 37 41 9 0 10 2 0 80 11 55

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 26 13 5 0 0 0 82 5 15
2024 Intelligence analysts 37 14 14 23 12 0 0 51 35 45
2024 Communications or public affairs 58 23 9 7 3 0 0 82 10 70
2024 Access to information and privacy 50 29 11 6 3 0 0 79 9 25
2024 Security 56 21 10 14 0 0 0 77 14 30
2024 Administration and operations 71 19 5 3 1 0 1 90 4 135
2024 Human resources 70 17 2 5 5 0 0 88 11 55
2024 Financial management 71 24 0 0 2 2 2 98 2 45
2024 Information management 64 14 12 7 3 0 0 79 10 25
2024 Information technology 58 26 6 0 10 0 0 84 10 70
2024 Data sciences 62 30 8 0 0 0 0 92 0 20
2024 Policy 52 27 9 10 3 0 0 79 13 185
2024 Project management 60 34 6 0 0 0 0 94 0 15
2024 Other services to the public 62 31 7 0 0 0 0 93 0 15
2024 None of the above 64 13 6 9 6 0 2 79 15 35
2022 Client contact centre 71 24 0 0 5 0 0 95 5 20
2022 Communications or public affairs 69 15 7 4 5 0 0 84 10 70
2022 Access to information and privacy 69 25 3 4 0 0 0 93 4 25
2022 Security 62 20 10 0 7 0 0 83 7 35
2022 Administration and operations 61 25 7 3 4 0 0 87 7 125
2022 Human resources 58 33 2 3 4 0 0 91 7 55
2022 Financial management 69 22 3 6 0 0 0 91 6 25
2022 Information management 75 7 11 4 3 0 0 82 7 25
2022 Information technology 41 34 7 2 15 0 0 76 17 35
2022 Data sciences 71 17 12 0 0 0 0 88 0 20
2022 Policy 51 24 9 10 5 0 0 76 15 160
2022 Other services to the public 70 16 15 0 0 0 0 85 0 15
2022 None of the above 46 26 9 7 9 2 0 74 17 55
2020 Client contact centre 74 20 0 0 0 0 6 100 0 15
2020 Communications or public affairs 67 21 5 6 1 0 0 88 7 90
2020 Access to information and privacy 52 30 18 0 0 0 0 82 0 25
2020 Security 68 11 11 3 4 0 3 82 7 40
2020 Administration and operations 58 24 5 7 3 1 2 84 11 120
2020 Human resources 80 14 3 3 0 0 0 94 3 65
2020 Financial management 78 9 8 2 2 0 0 88 4 45
2020 Information management 60 34 6 0 0 0 0 94 0 30
2020 Information technology 56 24 7 5 6 2 0 81 11 40
2020 Data sciences 87 6 3 3 0 0 0 93 3 30
2020 Policy 51 32 8 9 1 0 0 83 9 160
2020 Project management 37 21 32 0 10 0 0 59 10 10
2020 None of the above 53 24 8 9 7 0 0 77 16 55
2019 Client contact centre 52 37 11 0 0 0 0 89 0 10
2019 Communications or public affairs 66 21 8 3 1 0 0 87 4 105
2019 Access to information and privacy 61 24 5 10 0 0 0 85 10 30
2019 Security 50 22 9 15 4 0 0 72 19 45
2019 Legal services 41 24 24 0 6 0 6 69 6 15
2019 Administration and operations 59 26 8 2 4 0 1 86 6 125
2019 Human resources 50 27 10 10 2 2 0 78 12 60
2019 Financial management 67 29 0 2 2 0 0 96 4 45
2019 Information management 59 23 7 4 7 0 0 82 11 25
2019 Information technology 61 25 6 7 2 0 0 86 9 60
2019 Data sciences 63 29 0 0 9 0 0 91 9 10
2019 Policy 55 29 8 6 1 0 0 85 7 190
2019 Project management 66 9 9 0 7 0 9 82 8 10
2019 Other services to the public 68 8 15 8 0 0 0 77 8 10
2019 None of the above 53 26 14 4 3 0 0 80 7 65

Question 32. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 82 18 0 0 0 0 0 100 0 15
2024 Intelligence analysts 86 8 0 2 5 0 0 94 6 45
2024 Communications or public affairs 92 4 2 3 0 0 0 96 3 70
2024 Access to information and privacy 91 3 0 6 0 0 0 94 6 25
2024 Security 84 10 0 3 0 0 3 97 3 30
2024 Administration and operations 85 11 1 1 0 0 1 97 1 135
2024 Human resources 90 6 0 0 4 0 0 96 4 55
2024 Financial management 82 14 0 0 2 0 2 98 2 45
2024 Information management 84 4 11 0 0 0 0 89 0 25
2024 Information technology 76 18 4 1 0 0 1 95 2 70
2024 Data sciences 80 15 0 5 0 0 0 95 5 20
2024 Policy 76 11 4 5 3 1 0 87 8 185
2024 Project management 88 7 0 0 6 0 0 94 6 15
2024 Other services to the public 93 7 0 0 0 0 0 100 0 15
2024 None of the above 83 9 6 0 0 0 3 94 0 35
2022 Client contact centre 90 0 0 10 0 0 0 90 10 20
2022 Communications or public affairs 89 8 3 0 0 0 0 97 0 70
2022 Access to information and privacy 93 7 0 0 0 0 0 100 0 25
2022 Security 83 10 7 0 0 0 0 93 0 35
2022 Administration and operations 86 6 4 3 0 0 1 92 3 125
2022 Human resources 82 7 7 0 3 0 0 90 3 55
2022 Financial management 81 13 0 6 0 0 0 94 6 25
2022 Information management 89 11 0 0 0 0 0 100 0 25
2022 Information technology 67 17 9 2 5 0 0 84 6 35
2022 Data sciences 96 0 0 0 4 0 0 96 4 20
2022 Policy 76 12 4 3 1 1 3 91 4 160
2022 Other services to the public 86 14 0 0 0 0 0 100 0 15
2022 None of the above 72 12 5 5 2 2 2 88 7 55
2019 Client contact centre 69 17 7 7 0 0 0 87 7 10
2019 Communications or public affairs 88 8 0 3 0 0 1 97 3 105
2019 Access to information and privacy 89 7 4 0 0 0 0 96 0 30
2019 Security 76 15 2 4 2 0 0 91 6 45
2019 Legal services 82 6 6 0 0 0 6 94 0 15
2019 Administration and operations 80 17 2 0 1 0 0 97 1 125
2019 Human resources 78 17 2 2 2 0 0 95 3 60
2019 Financial management 83 15 0 0 2 0 0 98 2 45
2019 Information management 83 13 4 0 0 0 0 96 0 25
2019 Information technology 73 15 6 0 4 0 2 90 4 60
2019 Data sciences 65 0 0 17 9 9 0 71 29 10
2019 Policy 84 9 3 3 0 0 1 94 3 185
2019 Project management 82 9 0 0 0 0 9 100 0 10
2019 Other services to the public 83 8 8 0 0 0 0 92 0 10
2019 None of the above 78 19 1 1 0 0 0 97 1 65
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Senior Management

Question 33. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 33 6 12 7 19 0 69 23 15
2024 Intelligence analysts 10 29 25 16 11 10 0 43 30 45
2024 Communications or public affairs 32 33 13 11 5 5 0 68 17 70
2024 Access to information and privacy 61 25 10 3 0 0 0 87 3 25
2024 Security 18 15 16 27 15 7 3 36 46 30
2024 Administration and operations 37 27 15 9 7 4 0 67 17 135
2024 Human resources 50 29 7 9 5 0 0 78 15 55
2024 Financial management 64 16 8 6 3 1 2 83 9 45
2024 Information management 53 26 11 3 4 3 0 81 8 25
2024 Information technology 37 20 23 7 7 5 0 61 15 70
2024 Data sciences 35 57 8 0 0 0 0 92 0 20
2024 Policy 36 33 9 14 5 4 0 71 20 185
2024 Project management 36 30 27 0 0 7 0 71 0 15
2024 Other services to the public 55 29 8 8 0 0 0 84 8 15
2024 None of the above 49 26 12 6 5 3 0 76 12 35
2022 Client contact centre 56 15 5 11 0 6 7 82 12 20
2022 Communications or public affairs 45 25 8 12 4 6 0 74 17 70
2022 Access to information and privacy 43 40 3 11 3 0 0 83 14 25
2022 Security 28 40 13 5 11 3 0 70 16 35
2022 Administration and operations 44 34 9 3 3 6 0 83 7 125
2022 Human resources 39 43 5 9 2 2 0 83 12 55
2022 Financial management 54 17 17 0 3 9 0 78 3 25
2022 Information management 44 18 9 15 3 12 0 70 20 25
2022 Information technology 40 24 9 10 10 7 0 68 21 35
2022 Data sciences 72 17 5 0 0 0 6 94 0 20
2022 Policy 44 32 10 5 2 6 1 82 7 160
2022 Other services to the public 38 25 19 6 13 0 0 62 19 15
2022 None of the above 27 37 15 7 11 3 0 67 18 55
2020 Client contact centre 48 28 13 6 0 0 6 81 6 15
2020 Communications or public affairs 61 21 8 3 0 7 0 88 3 90
2020 Access to information and privacy 55 18 15 11 0 0 0 74 11 25
2020 Security 40 36 5 6 10 3 0 78 17 40
2020 Administration and operations 49 21 12 4 6 7 2 77 10 120
2020 Human resources 55 26 9 3 3 3 0 84 7 65
2020 Financial management 67 21 5 4 0 0 3 90 4 45
2020 Information management 36 41 10 0 0 13 0 89 0 30
2020 Information technology 51 31 5 6 2 5 0 86 9 40
2020 Data sciences 74 4 7 7 3 7 0 83 10 30
2020 Policy 52 25 10 3 2 6 0 83 6 160
2020 Project management 32 39 19 10 0 0 0 71 10 10
2020 None of the above 39 19 18 11 13 0 0 58 24 55
2019 Client contact centre 34 38 11 11 7 0 0 72 17 10
2019 Communications or public affairs 51 35 6 2 1 4 1 90 3 105
2019 Access to information and privacy 63 20 10 0 0 7 0 89 0 30
2019 Security 21 50 10 4 6 8 0 77 12 45
2019 Legal services 53 24 6 0 12 6 0 81 13 15
2019 Administration and operations 47 31 8 6 2 6 0 83 8 125
2019 Human resources 27 38 12 15 5 3 0 67 21 60
2019 Financial management 50 28 8 8 2 4 0 82 10 40
2019 Information management 40 27 13 8 7 0 6 70 15 25
2019 Information technology 43 35 15 2 3 2 0 80 5 60
2019 Data sciences 72 19 0 0 9 0 0 91 9 10
2019 Policy 53 32 6 6 0 2 0 87 6 185
2019 Project management 25 42 24 9 0 0 0 67 9 10
2019 Other services to the public 68 15 0 8 0 8 0 91 9 10
2019 None of the above 40 24 14 4 7 11 1 73 12 65

Question 34. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 34 19 18 7 6 0 54 26 15
2024 Intelligence analysts 8 28 14 27 22 2 0 36 49 45
2024 Communications or public affairs 22 45 12 13 8 1 0 67 21 70
2024 Access to information and privacy 44 40 6 7 3 0 0 83 11 25
2024 Security 13 18 24 23 18 0 3 32 43 30
2024 Administration and operations 32 30 20 10 5 1 0 64 16 135
2024 Human resources 45 28 13 8 5 0 0 74 13 55
2024 Financial management 59 16 11 3 7 1 2 77 11 45
2024 Information management 39 47 7 3 4 0 0 86 7 25
2024 Information technology 37 19 19 8 16 1 0 57 24 70
2024 Data sciences 61 19 20 0 0 0 0 80 0 20
2024 Policy 39 30 11 14 6 0 0 69 20 185
2024 Project management 36 37 13 14 0 0 0 73 14 15
2024 Other services to the public 47 36 0 16 0 0 0 84 16 15
2024 None of the above 36 33 14 9 5 3 0 72 14 35
2022 Client contact centre 40 23 13 11 0 6 7 72 12 20
2022 Communications or public affairs 37 29 13 9 7 5 0 70 17 70
2022 Access to information and privacy 33 40 19 2 5 0 0 74 8 25
2022 Security 25 43 17 7 9 0 0 67 16 35
2022 Administration and operations 46 36 6 2 7 3 0 84 9 125
2022 Human resources 40 36 14 10 0 0 0 76 10 55
2022 Financial management 36 26 20 2 7 8 0 68 10 25
2022 Information management 43 28 8 15 6 0 0 71 21 25
2022 Information technology 22 40 16 4 16 2 0 63 21 35
2022 Data sciences 55 28 17 0 0 0 0 83 0 20
2022 Policy 38 35 8 12 4 1 0 75 17 160
2022 Other services to the public 38 20 19 6 13 5 0 60 19 15
2022 None of the above 31 25 14 15 13 2 0 58 28 55
2020 Client contact centre 42 28 18 6 0 0 6 75 6 15
2020 Communications or public affairs 62 22 7 5 1 2 0 86 6 90
2020 Access to information and privacy 48 17 17 19 0 0 0 64 19 25
2020 Security 44 32 8 6 10 0 0 76 16 40
2020 Administration and operations 45 34 9 7 4 2 0 80 11 120
2020 Human resources 53 26 13 5 3 0 0 79 8 65
2020 Financial management 70 13 5 9 3 0 0 82 12 45
2020 Information management 47 31 15 3 0 5 0 81 3 30
2020 Information technology 49 25 21 2 3 0 0 74 5 40
2020 Data sciences 76 15 3 3 3 0 0 91 6 30
2020 Policy 49 31 6 9 3 1 0 81 13 160
2020 Project management 32 39 10 10 10 0 0 71 20 10
2020 None of the above 31 22 21 12 14 0 0 53 26 55
2019 Client contact centre 52 21 11 11 7 0 0 72 17 10
2019 Communications or public affairs 48 41 7 0 0 5 0 93 0 105
2019 Access to information and privacy 58 27 5 0 5 5 0 90 5 30
2019 Security 24 45 13 7 6 2 2 73 13 45
2019 Legal services 53 24 6 6 12 0 0 76 18 15
2019 Administration and operations 49 31 11 2 2 5 0 84 4 125
2019 Human resources 35 39 17 3 7 0 0 73 10 60
2019 Financial management 53 30 6 5 2 2 0 86 8 40
2019 Information management 48 11 13 15 7 0 6 62 23 25
2019 Information technology 46 29 16 3 5 2 0 75 8 60
2019 Data sciences 91 0 0 0 9 0 0 91 9 10
2019 Policy 49 37 5 8 0 0 0 87 8 185
2019 Project management 34 32 26 9 0 0 0 65 9 10
2019 Other services to the public 60 23 17 0 0 0 0 83 0 10
2019 None of the above 41 29 16 4 5 4 1 74 10 65

Question 35. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 27 20 18 7 12 0 49 28 15
2024 Intelligence analysts 11 11 16 34 23 6 0 23 59 45
2024 Communications or public affairs 18 36 16 16 7 8 0 59 24 70
2024 Access to information and privacy 29 33 13 16 3 6 0 65 21 25
2024 Security 13 26 16 27 15 0 3 40 43 30
2024 Administration and operations 25 30 18 11 8 8 0 60 21 135
2024 Human resources 36 36 11 13 4 0 0 72 17 55
2024 Financial management 59 16 11 4 9 0 2 76 13 45
2024 Information management 40 46 7 3 4 0 0 86 7 25
2024 Information technology 27 25 20 3 17 7 0 56 22 70
2024 Data sciences 41 44 14 0 0 0 0 86 0 20
2024 Policy 35 27 16 17 5 0 0 62 22 185
2024 Project management 36 26 26 12 0 0 0 62 12 15
2024 Other services to the public 55 14 31 0 0 0 0 69 0 15
2024 None of the above 40 16 15 17 3 8 0 61 22 35
2022 Client contact centre 44 20 13 16 0 6 0 69 17 20
2022 Communications or public affairs 31 31 14 13 10 1 0 63 23 70
2022 Access to information and privacy 18 49 14 7 12 0 0 66 19 25
2022 Security 16 34 26 10 14 0 0 50 24 35
2022 Administration and operations 34 35 11 6 9 4 1 73 16 125
2022 Human resources 28 38 14 19 2 0 0 65 21 55
2022 Financial management 30 24 17 10 7 13 0 62 19 25
2022 Information management 40 27 4 15 6 8 0 73 23 25
2022 Information technology 21 34 8 23 14 0 0 55 37 35
2022 Data sciences 43 33 5 14 0 5 0 79 15 20
2022 Policy 24 41 12 16 5 1 0 65 22 160
2022 Other services to the public 29 21 13 20 12 5 0 52 34 15
2022 None of the above 23 16 34 6 18 2 0 40 25 55
2020 Client contact centre 34 36 18 6 0 0 6 75 6 15
2020 Communications or public affairs 49 29 12 9 0 2 0 79 9 90
2020 Access to information and privacy 28 24 12 19 7 9 0 58 29 25
2020 Security 25 36 13 11 10 5 0 64 23 40
2020 Administration and operations 35 30 15 5 6 9 1 72 11 120
2020 Human resources 37 42 11 3 6 0 0 79 10 65
2020 Financial management 64 18 6 9 3 0 0 81 12 45
2020 Information management 41 27 10 11 3 8 0 74 16 30
2020 Information technology 36 24 29 8 3 0 0 60 11 40
2020 Data sciences 51 30 10 0 3 7 0 86 3 30
2020 Policy 33 36 12 11 4 4 0 72 16 160
2020 Project management 18 63 0 10 10 0 0 80 20 10
2020 None of the above 16 35 19 13 13 4 0 53 27 55
2019 Client contact centre 52 21 11 11 7 0 0 72 17 10
2019 Communications or public affairs 31 48 10 4 0 7 0 85 4 105
2019 Access to information and privacy 48 30 8 6 5 5 0 81 11 30
2019 Security 12 41 24 6 12 5 0 55 20 45
2019 Legal services 35 35 0 12 12 6 0 75 25 15
2019 Administration and operations 40 33 14 5 2 6 0 78 7 125
2019 Human resources 22 31 28 10 7 2 0 54 18 55
2019 Financial management 42 40 9 4 2 2 0 84 7 40
2019 Information management 22 27 21 20 4 0 6 52 26 25
2019 Information technology 37 30 19 11 2 2 0 68 13 60
2019 Data sciences 71 20 0 0 9 0 0 91 9 10
2019 Policy 40 44 7 7 3 0 0 83 10 185
2019 Project management 16 42 24 9 0 9 0 64 10 10
2019 Other services to the public 49 8 18 25 0 0 0 57 25 10
2019 None of the above 30 29 20 6 7 7 1 64 14 65

Question 36. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 33 11 12 13 6 0 61 27 15
2024 Intelligence analysts 6 19 14 36 23 2 0 26 60 45
2024 Communications or public affairs 11 34 19 16 19 1 0 46 36 70
2024 Access to information and privacy 35 29 7 25 4 0 0 64 29 25
2024 Security 10 11 26 33 15 3 3 22 51 30
2024 Administration and operations 25 32 10 18 10 4 1 60 30 135
2024 Human resources 30 49 6 14 2 0 0 79 16 55
2024 Financial management 51 23 2 17 5 0 2 76 22 45
2024 Information management 49 33 10 4 4 0 0 82 8 25
2024 Information technology 25 26 21 14 11 3 0 52 26 70
2024 Data sciences 35 32 4 24 5 0 0 66 29 20
2024 Policy 21 32 17 20 9 1 0 53 30 185
2024 Project management 36 12 31 14 7 0 0 48 21 15
2024 Other services to the public 47 30 15 8 0 0 0 77 8 15
2024 None of the above 33 23 8 23 5 9 0 61 30 35
2022 Client contact centre 34 43 5 11 0 6 0 83 11 20
2022 Communications or public affairs 30 32 9 14 14 1 0 63 28 70
2022 Access to information and privacy 21 37 7 26 9 0 0 58 35 25
2022 Security 20 40 16 13 12 0 0 60 25 35
2022 Administration and operations 32 37 12 7 8 3 1 72 16 125
2022 Human resources 33 43 8 17 0 0 0 76 17 55
2022 Financial management 31 32 18 12 3 4 0 66 16 25
2022 Information management 43 32 7 7 10 0 0 75 17 25
2022 Information technology 14 36 12 16 17 5 0 53 35 35
2022 Data sciences 40 37 9 14 0 0 0 77 14 20
2022 Policy 20 36 12 17 13 1 0 57 31 160
2022 Other services to the public 24 31 13 20 13 0 0 55 32 15
2022 None of the above 16 28 22 20 12 2 0 45 33 55
2020 Client contact centre 37 21 29 6 0 0 6 63 7 15
2020 Communications or public affairs 41 32 11 13 3 2 0 73 16 90
2020 Access to information and privacy 44 24 11 15 0 5 0 72 16 25
2020 Security 25 36 19 8 12 0 0 61 20 40
2020 Administration and operations 30 43 12 10 4 1 0 74 14 120
2020 Human resources 44 37 8 10 2 0 0 81 11 65
2020 Financial management 58 24 6 9 3 0 0 81 12 45
2020 Information management 36 47 13 3 0 0 0 84 3 30
2020 Information technology 40 22 15 16 5 2 0 63 22 40
2020 Data sciences 62 24 3 3 8 0 0 86 11 30
2020 Policy 19 40 16 14 9 2 0 60 23 160
2020 None of the above 21 36 18 10 15 0 0 57 25 55
2019 Client contact centre 28 48 7 11 7 0 0 76 17 10
2019 Communications or public affairs 34 44 9 10 2 1 0 79 12 105
2019 Access to information and privacy 46 46 3 0 5 0 0 93 5 30
2019 Security 12 42 18 8 17 2 0 56 26 45
2019 Legal services 29 24 12 24 12 0 0 53 35 15
2019 Administration and operations 42 30 10 9 5 4 0 75 15 125
2019 Human resources 15 33 20 25 7 0 0 48 31 60
2019 Financial management 39 50 4 4 0 2 0 91 4 40
2019 Information management 8 34 30 6 11 6 6 47 19 25
2019 Information technology 36 28 22 8 5 2 0 65 13 60
2019 Data sciences 46 26 10 9 9 0 0 72 17 10
2019 Policy 21 46 9 18 6 0 0 67 24 185
2019 Project management 9 48 34 9 0 0 0 57 9 10
2019 Other services to the public 40 20 15 17 8 0 0 60 25 10
2019 None of the above 25 27 21 9 9 7 1 57 20 65

Question 37. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 37 20 0 7 6 0 71 7 15
2024 Intelligence analysts 18 45 20 11 0 4 3 67 12 45
2024 Communications or public affairs 47 33 11 5 0 4 0 84 5 70
2024 Access to information and privacy 32 37 22 0 0 9 0 76 0 25
2024 Security 60 18 11 11 0 0 0 78 11 30
2024 Administration and operations 45 23 21 6 1 3 1 71 7 135
2024 Human resources 40 23 20 13 5 0 0 63 17 55
2024 Financial management 51 28 20 0 0 2 0 80 0 45
2024 Information management 37 41 16 0 4 3 0 80 4 25
2024 Information technology 52 27 6 6 1 8 0 86 8 70
2024 Data sciences 41 41 4 9 0 0 5 86 9 20
2024 Policy 19 35 27 9 6 4 1 56 16 185
2024 Project management 45 31 18 7 0 0 0 76 7 15
2024 Other services to the public 46 32 7 16 0 0 0 78 16 15
2024 None of the above 49 23 11 3 0 15 0 84 3 35
2022 Client contact centre 46 31 0 10 5 6 0 83 17 20
2022 Communications or public affairs 40 35 11 8 1 3 2 78 10 70
2022 Access to information and privacy 32 36 15 10 0 7 0 74 10 25
2022 Security 34 33 19 8 5 2 0 68 13 35
2022 Administration and operations 48 23 13 6 4 6 0 76 10 125
2022 Human resources 30 32 28 7 3 0 0 61 11 55
2022 Financial management 31 37 8 14 6 4 0 71 21 25
2022 Information management 41 34 15 10 0 0 0 75 10 25
2022 Information technology 29 45 17 0 4 5 0 78 5 35
2022 Data sciences 43 18 4 14 0 22 0 77 18 20
2022 Policy 21 25 34 12 4 3 1 48 17 160
2022 Other services to the public 32 52 16 0 0 0 0 84 0 15
2022 None of the above 32 17 14 17 10 7 2 55 30 55
2020 Client contact centre 38 44 11 0 0 0 6 88 0 15
2020 Communications or public affairs 47 33 12 3 2 2 0 83 5 90
2020 Access to information and privacy 46 36 15 0 0 4 0 84 0 25
2020 Security 45 32 11 7 5 0 0 77 12 40
2020 Administration and operations 46 29 15 7 0 3 0 77 8 125
2020 Human resources 46 21 27 3 2 2 0 68 5 65
2020 Financial management 56 17 19 5 3 0 0 73 8 45
2020 Information management 43 42 11 3 0 0 0 86 3 30
2020 Information technology 35 32 19 0 9 5 0 70 9 40
2020 Data sciences 64 20 7 0 3 7 0 90 3 30
2020 Policy 25 29 27 15 2 2 0 55 17 160
2020 Project management 41 31 28 0 0 0 0 72 0 10
2020 None of the above 25 30 17 19 5 2 2 57 26 55
2019 Client contact centre 62 31 7 0 0 0 0 93 0 10
2019 Communications or public affairs 48 25 15 6 2 4 0 76 8 105
2019 Access to information and privacy 49 37 6 3 5 0 0 87 7 30
2019 Security 49 34 6 6 2 2 0 85 9 45
2019 Legal services 59 18 0 6 18 0 0 76 24 15
2019 Administration and operations 48 22 18 4 1 7 0 75 5 125
2019 Human resources 31 22 29 10 8 0 0 53 18 60
2019 Financial management 39 30 19 10 0 2 0 71 10 45
2019 Information management 42 20 17 4 0 11 6 75 5 25
2019 Information technology 60 23 8 8 2 0 0 83 10 60
2019 Data sciences 45 26 11 0 17 0 0 71 17 10
2019 Policy 37 28 22 7 4 2 0 66 12 190
2019 Project management 33 32 16 0 9 9 0 72 10 10
2019 Other services to the public 83 0 8 8 0 0 0 83 8 10
2019 None of the above 41 29 13 5 4 7 0 75 10 65
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My Organization (Department or Agency)

Question 38. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 45 19 7 7 6 0 65 14 15
2024 Intelligence analysts 8 44 13 23 11 0 0 53 34 45
2024 Communications or public affairs 26 38 14 13 7 1 0 65 21 70
2024 Access to information and privacy 49 33 3 14 0 0 0 82 14 25
2024 Security 16 34 21 21 8 0 0 50 29 30
2024 Administration and operations 33 45 12 9 1 0 0 78 9 135
2024 Human resources 33 45 10 13 0 0 0 77 13 55
2024 Financial management 38 46 9 2 5 0 0 84 7 45
2024 Information management 57 24 4 12 4 0 0 81 16 25
2024 Information technology 34 27 17 10 7 4 1 65 18 70
2024 Data sciences 16 70 5 8 0 0 0 87 8 20
2024 Policy 29 39 20 9 3 1 0 68 12 185
2024 Project management 34 35 13 6 12 0 0 69 18 15
2024 Other services to the public 55 37 8 0 0 0 0 92 0 15
2024 None of the above 49 19 18 6 6 2 0 70 12 35
2022 Client contact centre 36 29 19 5 5 6 0 69 11 20
2022 Communications or public affairs 26 39 18 11 3 2 0 67 15 70
2022 Access to information and privacy 29 50 10 8 3 0 0 79 11 25
2022 Security 20 43 19 12 6 0 0 64 18 35
2022 Administration and operations 32 44 13 5 3 3 0 78 9 125
2022 Human resources 24 47 13 11 4 0 0 71 15 55
2022 Financial management 27 32 21 16 0 4 0 61 17 25
2022 Information management 35 51 3 7 3 0 0 87 10 25
2022 Information technology 19 50 16 7 6 2 0 71 13 35
2022 Data sciences 29 32 21 18 0 0 0 61 18 20
2022 Policy 17 47 14 14 8 0 1 64 22 160
2022 Other services to the public 30 33 20 13 5 0 0 63 17 15
2022 None of the above 21 49 7 7 9 5 2 75 18 55
2020 Client contact centre 29 47 18 0 0 0 6 81 0 15
2020 Communications or public affairs 41 33 12 9 3 1 0 76 12 90
2020 Access to information and privacy 29 44 17 7 4 0 0 72 11 25
2020 Security 30 24 28 11 2 4 0 57 14 40
2020 Administration and operations 35 46 12 4 0 4 0 84 4 120
2020 Human resources 42 36 11 8 2 0 0 79 10 65
2020 Financial management 44 30 9 9 3 4 0 77 13 45
2020 Information management 56 24 17 3 0 0 0 80 3 30
2020 Information technology 32 44 13 8 0 0 2 78 9 40
2020 Data sciences 43 31 17 3 3 0 3 76 6 30
2020 Policy 31 43 14 6 4 2 0 76 10 160
2020 Project management 37 35 28 0 0 0 0 72 0 10
2020 None of the above 23 36 18 8 13 2 0 60 21 55
2019 Client contact centre 31 45 18 7 0 0 0 76 7 10
2019 Communications or public affairs 38 47 6 7 1 1 0 86 8 105
2019 Access to information and privacy 40 34 16 2 5 4 0 76 7 30
2019 Security 12 48 17 12 8 2 0 62 21 45
2019 Legal services 12 65 18 0 6 0 0 76 6 15
2019 Administration and operations 43 38 10 3 4 2 0 83 7 125
2019 Human resources 29 47 16 2 5 2 0 77 7 60
2019 Financial management 41 39 8 3 4 4 0 84 8 45
2019 Information management 22 44 11 11 0 6 6 75 12 25
2019 Information technology 40 39 12 6 2 2 0 80 8 60
2019 Data sciences 45 46 0 9 0 0 0 91 9 10
2019 Policy 35 42 9 11 1 2 0 79 12 190
2019 Project management 24 66 0 9 0 0 0 91 9 10
2019 Other services to the public 53 15 15 8 0 8 0 75 9 10
2019 None of the above 33 35 19 7 4 1 1 69 11 65

Question 39. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 27 13 18 7 19 0 53 31 15
2024 Intelligence analysts 6 13 32 20 28 0 0 20 48 45
2024 Communications or public affairs 12 35 23 15 10 4 0 50 26 70
2024 Access to information and privacy 19 43 16 16 0 6 0 66 17 25
2024 Security 3 17 27 29 21 3 0 21 52 30
2024 Administration and operations 22 37 20 15 4 3 0 60 19 135
2024 Human resources 29 40 9 15 4 1 2 71 19 55
2024 Financial management 29 40 9 9 9 4 0 72 19 45
2024 Information management 28 40 17 10 4 0 0 69 14 25
2024 Information technology 30 28 17 8 10 3 3 62 20 70
2024 Data sciences 22 45 14 19 0 0 0 67 19 20
2024 Policy 15 31 19 23 10 3 0 46 34 185
2024 Project management 14 33 21 25 7 0 0 47 32 15
2024 Other services to the public 46 38 8 8 0 0 0 84 8 15
2024 None of the above 32 24 13 14 12 6 0 60 27 35
2022 Client contact centre 42 21 15 11 5 6 0 67 17 20
2022 Communications or public affairs 19 21 22 21 13 3 0 42 35 70
2022 Access to information and privacy 10 39 31 10 9 0 0 49 19 25
2022 Security 18 31 30 17 5 0 0 49 22 35
2022 Administration and operations 29 35 18 12 3 3 0 66 15 125
2022 Human resources 19 45 14 18 4 0 0 64 22 55
2022 Financial management 23 37 20 11 4 5 0 63 16 25
2022 Information management 28 26 13 15 10 7 0 59 27 25
2022 Information technology 14 42 22 15 8 0 0 56 23 35
2022 Data sciences 25 32 23 14 0 5 0 61 15 20
2022 Policy 10 27 14 28 14 7 0 40 45 160
2022 Other services to the public 29 19 8 39 0 5 0 51 41 15
2022 None of the above 11 32 25 12 14 6 0 46 27 55
2020 Client contact centre 30 31 32 0 0 0 6 65 0 15
2020 Communications or public affairs 39 32 16 7 2 2 1 74 10 90
2020 Access to information and privacy 21 38 20 11 4 5 0 63 16 25
2020 Security 17 29 18 11 10 15 0 54 25 40
2020 Administration and operations 29 43 10 6 6 5 0 76 13 120
2020 Human resources 39 41 11 8 2 0 0 79 10 65
2020 Financial management 46 29 15 5 3 2 0 76 9 40
2020 Information management 43 38 10 10 0 0 0 80 10 30
2020 Information technology 20 29 12 26 7 2 2 52 35 40
2020 Data sciences 54 26 10 0 3 7 0 86 4 30
2020 Policy 18 41 17 12 5 7 0 64 18 160
2020 Project management 18 55 0 18 0 10 0 80 20 10
2020 None of the above 12 30 24 17 13 3 0 43 32 55
2019 Client contact centre 34 31 21 0 7 0 7 70 7 10
2019 Communications or public affairs 32 47 13 3 2 3 0 82 5 105
2019 Access to information and privacy 32 39 14 6 5 5 0 74 11 30
2019 Security 2 47 26 12 8 4 0 51 22 45
2019 Legal services 19 25 44 6 6 0 0 44 13 15
2019 Administration and operations 36 34 16 6 4 5 0 73 10 125
2019 Human resources 22 39 20 10 5 5 0 64 16 60
2019 Financial management 39 30 15 10 2 4 0 72 13 45
2019 Information management 23 38 12 21 0 0 6 65 23 20
2019 Information technology 27 43 17 8 3 2 0 72 11 60
2019 Data sciences 52 39 0 9 0 0 0 91 9 10
2019 Policy 25 39 13 14 2 5 0 69 18 185
2019 Project management 9 75 7 0 9 0 0 84 9 10
2019 Other services to the public 32 45 15 0 0 8 0 84 0 10
2019 None of the above 23 30 20 14 6 5 1 56 22 65

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 13 26 5 14 6 0 52 20 15
2024 Intelligence analysts 15 22 8 33 17 4 0 38 53 45
2024 Communications or public affairs 25 34 17 11 9 4 0 61 21 70
2024 Access to information and privacy 34 42 9 15 0 0 0 76 15 25
2024 Security 24 41 21 3 11 0 0 65 14 30
2024 Administration and operations 36 36 11 7 5 3 3 75 13 135
2024 Human resources 48 27 10 14 2 0 0 75 16 55
2024 Financial management 34 49 9 2 2 2 2 87 4 45
2024 Information management 46 36 11 3 4 0 0 82 7 25
2024 Information technology 36 21 8 6 14 11 5 67 23 70
2024 Data sciences 39 47 10 5 0 0 0 85 5 20
2024 Policy 34 37 11 11 5 1 1 73 16 185
2024 Project management 37 38 0 6 19 0 0 75 25 15
2024 Other services to the public 54 31 15 0 0 0 0 85 0 15
2024 None of the above 42 27 3 15 5 8 0 75 22 35
2022 Client contact centre 40 35 20 0 5 0 0 74 5 20
2022 Communications or public affairs 31 35 13 7 12 1 0 68 19 70
2022 Access to information and privacy 31 59 4 0 3 4 0 93 3 25
2022 Security 26 33 14 19 8 0 0 59 27 35
2022 Administration and operations 39 29 14 10 3 4 1 72 14 125
2022 Human resources 41 30 15 11 2 2 0 71 14 55
2022 Financial management 35 23 26 7 0 8 0 63 8 25
2022 Information management 25 41 16 0 19 0 0 65 19 25
2022 Information technology 20 35 18 12 11 2 2 57 24 35
2022 Data sciences 56 19 16 10 0 0 0 74 10 20
2022 Policy 21 38 14 16 7 3 1 62 24 160
2022 Other services to the public 4 26 34 24 0 12 0 35 27 15
2022 None of the above 15 37 23 14 9 2 0 53 24 55
2020 Client contact centre 22 42 30 0 0 0 6 68 0 15
2020 Communications or public affairs 38 34 6 14 5 2 1 74 19 90
2020 Access to information and privacy 34 28 35 4 0 0 0 61 4 25
2020 Security 29 34 12 14 5 6 0 67 20 40
2020 Administration and operations 44 31 12 7 3 3 1 78 10 120
2020 Human resources 55 26 11 5 3 0 0 81 8 65
2020 Financial management 38 33 12 9 5 2 0 73 15 45
2020 Information management 35 39 10 7 0 9 0 81 8 30
2020 Information technology 28 31 21 5 8 5 3 63 14 40
2020 Data sciences 44 21 14 10 3 3 3 70 14 30
2020 Policy 29 31 13 13 5 7 2 65 20 160
2020 Project management 28 21 41 0 0 10 0 54 0 10
2020 None of the above 25 26 17 17 11 2 2 53 29 55
2019 Client contact centre 24 52 7 11 7 0 0 76 17 10
2019 Communications or public affairs 36 42 9 8 2 1 2 80 10 105
2019 Access to information and privacy 37 25 21 5 7 5 0 65 13 30
2019 Security 22 40 17 9 8 2 2 65 18 45
2019 Legal services 29 35 12 12 12 0 0 65 24 15
2019 Administration and operations 43 29 11 9 3 5 1 76 13 125
2019 Human resources 44 29 12 7 7 0 1 74 14 60
2019 Financial management 45 17 16 5 12 5 0 65 18 45
2019 Information management 24 48 19 3 0 6 0 76 3 25
2019 Information technology 31 33 21 5 5 4 2 67 11 60
2019 Data sciences 52 9 22 17 0 0 0 61 17 10
2019 Policy 31 37 12 10 3 5 1 73 14 190
2019 Project management 20 46 17 0 8 10 0 73 9 10
2019 Other services to the public 40 30 0 17 0 13 0 81 19 10
2019 None of the above 26 26 28 10 2 6 1 56 14 65

Question 41. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 58 7 6 7 6 0 79 14 15
2024 Intelligence analysts 10 30 29 13 15 3 0 41 29 45
2024 Communications or public affairs 41 32 15 5 4 3 0 75 10 70
2024 Access to information and privacy 51 30 13 6 0 0 0 81 6 25
2024 Security 17 33 17 20 14 0 0 49 34 30
2024 Administration and operations 50 37 5 5 2 0 1 87 8 135
2024 Human resources 58 31 3 6 0 2 0 91 6 55
2024 Financial management 48 35 11 0 5 0 0 83 5 45
2024 Information management 63 26 8 0 4 0 0 88 4 25
2024 Information technology 34 35 12 5 8 3 3 74 13 70
2024 Data sciences 51 39 10 0 0 0 0 90 0 20
2024 Policy 37 36 13 9 5 0 0 73 14 185
2024 Project management 40 40 13 0 7 0 0 80 7 15
2024 Other services to the public 46 46 0 8 0 0 0 92 8 15
2024 None of the above 54 24 8 4 8 2 0 80 12 35
2022 Client contact centre 34 40 8 5 5 6 0 80 11 20
2022 Communications or public affairs 33 32 25 5 3 2 0 67 8 70
2022 Access to information and privacy 36 47 12 3 3 0 0 83 5 25
2022 Security 16 39 21 22 3 0 0 55 24 35
2022 Administration and operations 40 38 13 3 3 3 0 80 7 125
2022 Human resources 34 42 15 8 0 2 0 77 8 55
2022 Financial management 51 24 22 3 0 0 0 75 3 25
2022 Information management 43 26 13 10 7 0 0 69 18 25
2022 Information technology 18 50 17 7 6 2 0 69 13 35
2022 Data sciences 53 42 0 5 0 0 0 95 5 20
2022 Policy 17 45 21 12 2 4 0 64 14 160
2022 Other services to the public 30 27 24 13 6 0 0 57 19 15
2022 None of the above 16 34 29 5 13 4 0 52 18 55
2020 Client contact centre 29 47 18 0 0 0 6 81 0 15
2020 Communications or public affairs 50 24 13 6 1 6 0 79 7 90
2020 Access to information and privacy 27 38 28 7 0 0 0 65 7 25
2020 Security 33 41 16 0 10 0 0 74 10 40
2020 Administration and operations 51 28 14 3 1 4 0 82 4 120
2020 Human resources 47 31 14 8 0 0 0 78 8 65
2020 Financial management 55 32 4 5 3 0 0 88 8 45
2020 Information management 40 39 11 0 0 10 0 88 0 25
2020 Information technology 32 45 13 2 2 2 2 81 5 40
2020 Data sciences 63 18 13 3 3 0 0 80 7 30
2020 Policy 31 30 26 9 1 3 0 63 10 160
2020 Project management 37 35 8 10 0 10 0 80 11 10
2020 None of the above 30 30 11 16 10 2 0 62 27 55
2019 Client contact centre 42 41 11 0 7 0 0 83 7 10
2019 Communications or public affairs 44 42 8 3 0 3 0 88 3 105
2019 Access to information and privacy 37 33 26 0 5 0 0 70 5 30
2019 Security 19 36 25 9 6 4 0 58 16 45
2019 Legal services 35 24 18 6 18 0 0 59 24 15
2019 Administration and operations 40 32 13 5 5 5 0 76 10 125
2019 Human resources 36 36 10 13 3 2 0 73 17 60
2019 Financial management 49 28 11 7 0 4 0 81 8 45
2019 Information management 26 50 17 4 3 0 0 76 7 25
2019 Information technology 44 35 15 4 2 0 0 79 6 60
2019 Data sciences 54 29 9 9 0 0 0 83 9 10
2019 Policy 31 45 12 5 3 2 0 79 8 190
2019 Project management 18 34 41 7 0 0 0 51 7 10
2019 Other services to the public 32 39 0 8 0 21 0 90 10 10
2019 None of the above 34 27 24 6 4 4 1 65 10 65

Question 42. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 7 26 5 19 7 12 38 30 15
2024 Intelligence analysts 2 18 23 14 26 15 2 24 48 45
2024 Communications or public affairs 12 31 11 7 22 11 5 52 35 70
2024 Access to information and privacy 27 24 18 6 7 16 4 62 15 25
2024 Security 14 22 17 10 31 4 3 38 44 30
2024 Administration and operations 23 22 11 18 14 10 3 51 37 135
2024 Human resources 27 26 18 7 7 7 7 62 17 55
2024 Financial management 38 21 17 8 9 5 2 64 18 45
2024 Information management 41 26 4 15 7 6 0 72 24 25
2024 Information technology 24 26 14 10 12 10 4 59 25 70
2024 Data sciences 42 9 24 5 5 11 5 60 12 20
2024 Policy 17 20 14 14 17 15 3 45 38 185
2024 Project management 23 12 18 15 6 19 7 48 28 15
2024 Other services to the public 30 33 22 16 0 0 0 63 16 15
2024 None of the above 38 10 10 6 28 8 0 52 37 35
2022 Client contact centre 28 22 19 0 11 19 0 62 14 20
2022 Communications or public affairs 19 17 19 12 11 16 7 46 29 70
2022 Access to information and privacy 13 18 24 7 8 18 10 44 22 25
2022 Security 15 27 22 8 24 5 0 44 34 35
2022 Administration and operations 26 18 19 10 8 14 4 54 22 125
2022 Human resources 24 30 12 10 9 11 4 64 22 55
2022 Financial management 25 19 24 18 3 6 5 50 23 25
2022 Information management 43 3 21 15 10 8 0 51 27 25
2022 Information technology 13 19 20 10 22 13 4 39 38 35
2022 Data sciences 32 24 12 11 0 21 0 71 14 20
2022 Policy 9 17 15 18 8 27 7 39 39 160
2022 Other services to the public 26 11 15 5 27 17 0 44 38 15
2022 None of the above 13 25 27 8 11 12 4 45 23 55
2020 Client contact centre 22 14 58 0 0 0 6 38 0 15
2020 Communications or public affairs 26 17 14 15 7 13 9 54 28 90
2020 Access to information and privacy 25 28 32 7 0 7 0 58 8 25
2020 Security 26 14 23 12 11 11 3 46 27 40
2020 Administration and operations 26 19 20 5 8 16 5 58 17 120
2020 Human resources 32 21 19 14 6 6 2 58 22 65
2020 Financial management 42 15 18 5 11 9 0 62 18 45
2020 Information management 33 19 23 0 4 12 9 66 5 30
2020 Information technology 19 15 25 6 11 16 8 45 22 40
2020 Data sciences 54 7 13 12 0 10 4 71 14 30
2020 Policy 18 16 25 10 8 18 6 44 24 160
2020 Project management 28 45 10 0 0 10 8 88 0 10
2020 None of the above 18 14 25 17 21 3 2 34 40 55
2019 Client contact centre 21 14 48 0 17 0 0 35 17 10
2019 Communications or public affairs 22 25 15 14 5 15 5 58 23 105
2019 Access to information and privacy 31 25 18 0 7 16 3 68 9 30
2019 Security 16 31 22 8 17 6 0 50 27 45
2019 Legal services 0 12 47 0 24 12 6 14 29 15
2019 Administration and operations 29 19 22 8 9 9 4 55 20 120
2019 Human resources 22 15 23 12 13 10 5 44 29 60
2019 Financial management 27 22 22 10 6 9 5 56 18 45
2019 Information management 23 18 19 8 11 16 6 52 23 25
2019 Information technology 27 16 25 16 3 8 4 50 22 60
2019 Data sciences 17 35 20 17 0 10 0 58 19 10
2019 Policy 17 22 16 13 8 16 6 51 28 185
2019 Project management 18 42 33 0 7 0 0 60 7 10
2019 Other services to the public 32 13 22 0 0 33 0 67 0 10
2019 None of the above 19 17 19 15 9 14 8 45 31 65

Question 43. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 27 7 18 7 12 7 61 31 15
2024 Intelligence analysts 2 20 14 39 24 2 0 22 64 45
2024 Communications or public affairs 11 41 18 11 16 3 0 54 28 70
2024 Access to information and privacy 31 30 10 18 5 6 0 65 25 25
2024 Security 17 35 17 6 24 0 0 52 31 30
2024 Administration and operations 24 31 14 17 9 4 1 58 27 135
2024 Human resources 29 27 10 19 13 2 0 58 33 55
2024 Financial management 38 32 18 2 10 2 0 70 11 45
2024 Information management 38 39 11 7 4 0 0 77 11 25
2024 Information technology 26 27 20 7 12 5 3 58 20 70
2024 Data sciences 10 35 18 25 12 0 0 45 37 20
2024 Policy 19 30 19 18 12 2 0 50 31 185
2024 Project management 42 25 12 6 15 0 0 67 21 15
2024 Other services to the public 46 31 15 8 0 0 0 77 8 15
2024 None of the above 44 11 15 8 19 0 3 56 29 35
2022 Client contact centre 42 21 20 5 5 6 0 67 11 20
2022 Communications or public affairs 31 28 24 11 3 2 0 61 14 70
2022 Access to information and privacy 33 41 14 7 5 0 0 74 12 25
2022 Security 30 42 14 8 7 0 0 72 15 35
2022 Administration and operations 33 33 13 10 5 5 1 70 16 125
2022 Human resources 26 42 16 13 2 2 0 69 14 55
2022 Financial management 44 18 15 10 9 5 0 66 19 25
2022 Information management 35 35 18 4 8 0 0 70 12 25
2022 Information technology 25 39 17 11 8 0 0 64 20 35
2022 Data sciences 36 38 5 8 4 8 0 80 14 20
2022 Policy 15 34 18 15 12 6 0 52 29 160
2022 Other services to the public 38 15 13 16 19 0 0 52 35 15
2022 None of the above 15 37 14 16 15 2 0 54 32 55
2020 Client contact centre 34 42 18 0 0 0 6 81 0 15
2020 Communications or public affairs 44 25 13 7 4 6 1 75 11 90
2020 Access to information and privacy 25 34 11 7 9 13 0 68 19 25
2020 Security 24 29 10 13 14 10 0 59 29 40
2020 Administration and operations 35 29 20 6 4 4 1 68 11 120
2020 Human resources 39 24 15 11 2 9 0 70 14 65
2020 Financial management 57 23 7 5 5 2 0 82 10 45
2020 Information management 44 24 17 3 3 8 0 75 7 30
2020 Information technology 30 35 15 15 3 2 0 66 19 40
2020 Data sciences 53 9 16 12 0 7 4 69 13 30
2020 Policy 18 38 17 14 9 4 0 58 24 160
2020 Project management 47 20 0 14 10 10 0 74 26 10
2020 None of the above 17 34 22 9 12 2 3 54 23 55
2019 Client contact centre 34 48 11 0 7 0 0 83 7 10
2019 Communications or public affairs 38 44 9 3 3 4 0 86 5 105
2019 Access to information and privacy 33 36 12 10 5 5 0 72 15 30
2019 Security 17 44 16 8 13 2 0 63 21 45
2019 Legal services 12 29 29 6 18 6 0 44 25 15
2019 Administration and operations 36 32 12 7 10 2 0 69 18 120
2019 Human resources 17 38 16 14 10 5 0 58 25 60
2019 Financial management 37 31 20 7 2 2 0 70 10 45
2019 Information management 28 31 13 11 11 0 6 62 23 25
2019 Information technology 33 34 15 9 5 3 0 70 14 60
2019 Data sciences 26 37 11 17 9 0 0 63 26 10
2019 Policy 25 28 19 14 8 4 2 57 23 190
2019 Project management 0 49 18 16 7 9 0 54 26 10
2019 Other services to the public 45 15 15 8 8 8 0 66 18 10
2019 None of the above 21 25 27 10 16 0 1 47 26 65

Question 44a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 25 7 12 0 0 7 53 47 15
2024 Intelligence analysts 42 32 19 4 2 0 0 42 58 45
2024 Communications or public affairs 46 23 15 8 3 2 2 48 52 70
2024 Access to information and privacy 44 34 10 3 9 0 0 44 56 25
2024 Security 37 28 13 18 0 0 3 38 62 30
2024 Administration and operations 49 23 12 6 3 0 7 53 47 135
2024 Human resources 43 28 17 0 5 2 4 46 54 55
2024 Financial management 57 12 12 2 9 2 6 62 38 40
2024 Information management 46 33 10 0 0 4 6 51 49 25
2024 Information technology 44 31 11 1 6 0 8 48 52 70
2024 Data sciences 51 4 45 0 0 0 0 51 49 20
2024 Policy 29 32 22 4 11 0 1 30 70 185
2024 Project management 35 39 0 20 0 0 6 38 62 15
2024 Other services to the public 62 8 16 0 7 7 0 66 34 15
2024 None of the above 55 23 15 2 3 2 0 56 44 35
2022 Client contact centre 53 37 0 5 5 0 0 20
2022 Communications or public affairs 53 15 14 11 5 0 1 70
2022 Access to information and privacy 52 35 0 6 3 0 4 25
2022 Security 32 33 15 5 9 0 6 35
2022 Administration and operations 42 27 11 4 5 2 9 125
2022 Human resources 41 28 13 6 6 2 5 55
2022 Financial management 41 26 17 2 14 0 0 25
2022 Information management 58 29 0 0 4 4 6 25
2022 Information technology 43 25 20 0 7 0 4 35
2022 Data sciences 47 29 13 4 0 0 7 20
2022 Policy 38 23 20 8 8 1 3 160
2022 Other services to the public 47 25 5 4 6 0 13 15
2022 None of the above 49 22 10 1 7 2 9 55
2020 Client contact centre 75 8 0 6 0 6 6 15
2020 Communications or public affairs 48 28 11 7 3 0 4 90
2020 Access to information and privacy 46 20 19 11 4 0 0 25
2020 Security 50 28 5 13 2 0 2 40
2020 Administration and operations 51 25 8 10 2 0 6 125
2020 Human resources 62 16 9 7 2 0 5 65
2020 Financial management 53 20 11 8 5 0 2 45
2020 Information management 66 31 3 0 0 0 0 30
2020 Information technology 44 28 17 9 0 0 2 40
2020 Data sciences 57 26 5 6 3 0 3 30
2020 Policy 39 20 22 9 7 0 2 160
2020 Project management 61 21 10 8 0 0 0 10
2020 None of the above 49 18 14 9 6 0 5 55
2019 Client contact centre 51 17 0 11 11 0 11 10
2019 Communications or public affairs 48 32 10 6 0 0 4 105
2019 Access to information and privacy 63 28 9 0 0 0 0 30
2019 Security 40 22 29 2 0 2 5 45
2019 Legal services 53 12 24 12 0 0 0 15
2019 Administration and operations 58 23 13 1 1 1 3 125
2019 Human resources 52 17 12 13 3 0 2 60
2019 Financial management 65 16 10 4 2 0 2 45
2019 Information management 43 23 11 0 10 0 13 25
2019 Information technology 62 18 14 4 2 0 0 60
2019 Data sciences 39 35 26 0 0 0 0 10
2019 Policy 43 28 15 7 4 0 3 190
2019 Project management 44 32 7 7 0 0 9 10
2019 Other services to the public 68 32 0 0 0 0 0 10
2019 None of the above 54 22 19 1 4 0 0 65

Question 44b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 62 0 6 0 0 6 26 91 9 15
2024 Intelligence analysts 49 12 14 0 9 2 14 59 41 45
2024 Communications or public affairs 56 11 5 3 7 2 15 68 32 70
2024 Access to information and privacy 56 19 9 0 3 0 13 65 35 25
2024 Security 62 19 6 3 0 0 10 69 31 30
2024 Administration and operations 64 12 2 1 2 1 17 79 21 135
2024 Human resources 74 9 2 0 3 0 12 83 17 55
2024 Financial management 70 10 4 2 4 6 5 79 21 45
2024 Information management 64 18 0 0 4 4 10 74 26 25
2024 Information technology 65 4 8 3 4 3 14 77 23 70
2024 Data sciences 50 11 14 21 5 0 0 50 50 20
2024 Policy 49 14 13 4 7 1 12 56 44 185
2024 Project management 60 0 20 0 0 7 14 75 25 15
2024 Other services to the public 93 0 0 0 0 0 7 100 0 15
2024 None of the above 75 0 2 6 2 2 12 88 12 35

Question 44c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 13 6 0 0 6 19 74 26 15
2024 Intelligence analysts 62 8 15 4 6 5 0 65 35 45
2024 Communications or public affairs 71 5 7 1 4 4 8 80 20 70
2024 Access to information and privacy 75 14 0 0 0 3 7 84 16 25
2024 Security 68 7 0 3 7 3 11 79 21 30
2024 Administration and operations 72 6 4 1 2 7 8 84 16 135
2024 Human resources 70 7 6 2 2 3 10 81 19 55
2024 Financial management 78 6 2 2 2 7 4 87 13 45
2024 Information management 74 12 3 0 4 4 3 80 20 25
2024 Information technology 73 3 5 3 2 5 9 85 15 70
2024 Data sciences 81 9 5 0 0 5 0 85 15 20
2024 Policy 68 9 5 1 3 9 5 79 21 185
2024 Project management 81 6 0 7 0 0 6 87 13 15
2024 Other services to the public 86 0 0 0 7 7 0 92 8 15
2024 None of the above 81 9 3 0 0 7 0 87 13 35
2022 Client contact centre 83 6 5 5 0 0 0 20
2022 Communications or public affairs 76 7 5 0 5 4 3 70
2022 Access to information and privacy 81 3 7 0 3 0 6 25
2022 Security 57 19 9 2 5 0 7 35
2022 Administration and operations 75 7 2 2 1 3 9 125
2022 Human resources 83 5 7 0 2 2 2 55
2022 Financial management 70 0 12 8 7 4 0 25
2022 Information management 82 4 0 7 0 7 0 25
2022 Information technology 61 10 9 2 2 10 5 35
2022 Data sciences 77 6 0 9 0 0 7 20
2022 Policy 72 7 4 2 2 6 6 160
2022 Other services to the public 60 6 0 0 13 9 13 15
2022 None of the above 73 6 5 2 3 4 6 55
2020 Client contact centre 83 0 0 6 0 6 6 15
2020 Communications or public affairs 80 10 1 2 1 2 4 85
2020 Access to information and privacy 78 15 4 0 0 4 0 25
2020 Security 79 3 8 4 3 0 5 40
2020 Administration and operations 74 8 5 2 2 3 6 120
2020 Human resources 85 5 3 0 0 3 5 65
2020 Financial management 81 2 5 4 0 5 2 45
2020 Information management 92 5 0 0 0 0 3 30
2020 Information technology 87 3 0 0 0 5 5 40
2020 Data sciences 85 7 0 0 4 0 5 30
2020 Policy 81 9 4 1 1 3 3 160
2020 Project management 57 21 8 0 0 14 0 10
2020 None of the above 68 5 10 2 10 0 6 55
2019 Client contact centre 66 11 7 11 0 7 0 10
2019 Communications or public affairs 79 6 2 2 2 1 7 100
2019 Access to information and privacy 85 3 0 3 0 9 0 30
2019 Security 66 4 8 6 0 7 9 45
2019 Legal services 76 6 6 6 6 0 0 15
2019 Administration and operations 84 7 4 1 1 2 2 125
2019 Human resources 78 10 3 2 0 5 2 60
2019 Financial management 90 6 0 2 0 0 2 45
2019 Information management 58 12 4 6 3 10 8 25
2019 Information technology 83 8 3 0 2 2 3 60
2019 Data sciences 63 9 0 17 0 0 10 10
2019 Policy 83 9 2 1 0 2 4 190
2019 Project management 67 7 16 0 0 0 9 10
2019 Other services to the public 85 7 0 0 0 8 0 10
2019 None of the above 70 7 6 1 6 4 4 65

Question 44d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 62 13 0 0 0 6 19 83 17 15
2024 Intelligence analysts 74 6 8 0 0 2 10 84 16 45
2024 Communications or public affairs 69 5 2 1 0 1 21 88 12 70
2024 Access to information and privacy 65 13 6 4 0 0 12 74 26 25
2024 Security 76 7 0 0 4 0 13 87 13 30
2024 Administration and operations 75 5 3 0 1 2 13 89 11 135
2024 Human resources 69 7 2 3 3 0 17 83 17 55
2024 Financial management 79 7 2 0 0 3 9 90 10 45
2024 Information management 81 8 0 0 0 4 7 91 9 25
2024 Information technology 78 3 1 0 3 3 12 91 9 70
2024 Data sciences 90 5 0 0 0 0 5 95 5 20
2024 Policy 76 2 2 0 0 1 18 95 5 185
2024 Project management 66 6 0 0 0 7 21 92 8 15
2024 Other services to the public 85 0 7 0 0 0 8 93 7 15
2024 None of the above 83 6 0 0 3 0 8 90 10 35

Question 44e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 13 13 0 0 6 12 69 31 15
2024 Intelligence analysts 74 2 8 4 2 2 8 82 18 45
2024 Communications or public affairs 64 7 5 3 2 1 18 79 21 70
2024 Access to information and privacy 66 16 6 0 0 0 12 75 25 25
2024 Security 57 10 7 8 8 0 10 63 37 30
2024 Administration and operations 72 7 5 0 2 2 12 84 16 135
2024 Human resources 71 9 2 3 3 1 11 81 19 55
2024 Financial management 74 2 4 4 6 4 7 83 17 45
2024 Information management 64 11 4 3 8 7 3 71 29 25
2024 Information technology 71 8 5 0 5 1 10 80 20 70
2024 Data sciences 88 5 7 0 0 0 0 88 12 20
2024 Policy 76 4 2 0 1 1 17 92 8 185
2024 Project management 60 7 6 0 6 7 14 76 24 15
2024 Other services to the public 77 8 7 0 7 0 0 77 23 15
2024 None of the above 75 12 6 0 0 0 8 81 19 35

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 33 0 13 32 0 6 52 48 15
2024 Intelligence analysts 8 10 21 23 31 5 2 20 58 45
2024 Communications or public affairs 15 29 13 21 19 1 3 46 41 70
2024 Access to information and privacy 32 39 3 8 7 11 0 79 17 25
2024 Security 0 26 23 14 34 3 0 27 50 30
2024 Administration and operations 15 24 13 18 20 1 8 44 42 135
2024 Human resources 24 24 8 18 21 2 3 51 41 55
2024 Financial management 15 25 12 10 18 9 11 50 35 45
2024 Information management 11 36 17 10 26 0 0 47 36 25
2024 Information technology 17 23 22 16 21 1 0 40 37 70
2024 Data sciences 20 20 20 14 27 0 0 39 41 20
2024 Policy 14 24 11 23 24 3 0 39 49 185
2024 Project management 43 6 24 0 14 6 7 56 16 15
2024 Other services to the public 0 46 23 8 14 0 9 51 24 15
2024 None of the above 16 20 11 24 17 3 10 41 47 35
2022 Client contact centre 21 48 16 11 0 0 5 72 11 20
2022 Communications or public affairs 25 28 6 20 14 2 4 57 36 65
2022 Access to information and privacy 27 42 3 4 10 7 8 81 16 25
2022 Security 9 35 16 23 14 0 3 45 38 35
2022 Administration and operations 26 29 16 14 9 4 3 59 25 125
2022 Human resources 23 27 24 10 12 3 2 52 23 55
2022 Financial management 30 24 15 8 22 0 0 54 31 25
2022 Information management 17 33 7 20 16 0 7 53 39 25
2022 Information technology 9 34 15 20 15 7 0 46 38 35
2022 Data sciences 22 9 9 24 22 8 5 36 53 20
2022 Policy 10 30 12 23 20 5 1 42 45 160
2022 Other services to the public 15 22 9 19 19 16 0 44 45 15
2022 None of the above 15 26 19 13 20 7 0 44 35 55
2020 Client contact centre 28 34 11 21 0 0 6 66 22 15
2020 Communications or public affairs 32 27 12 15 8 7 0 63 24 90
2020 Access to information and privacy 25 34 19 7 9 5 0 62 18 25
2020 Security 21 17 10 22 20 10 0 43 46 40
2020 Administration and operations 24 26 20 13 9 2 5 53 25 120
2020 Human resources 35 19 17 18 8 3 0 56 27 65
2020 Financial management 45 20 5 7 17 4 2 69 25 45
2020 Information management 26 29 13 10 13 4 5 61 25 30
2020 Information technology 25 33 15 15 5 7 0 63 21 40
2020 Data sciences 36 22 10 18 10 3 0 61 29 30
2020 Policy 17 20 17 21 18 4 3 40 41 160
2020 None of the above 18 23 11 20 24 3 1 43 46 55
2019 Client contact centre 0 34 11 17 7 21 11 50 35 10
2019 Communications or public affairs 33 30 13 16 6 0 2 64 23 105
2019 Access to information and privacy 33 29 10 7 13 5 4 68 22 30
2019 Security 9 32 23 14 19 0 2 42 34 45
2019 Legal services 6 24 35 12 24 0 0 29 35 15
2019 Administration and operations 27 25 21 9 12 3 3 55 22 125
2019 Human resources 13 29 15 20 19 2 2 44 41 60
2019 Financial management 24 15 25 25 12 0 0 39 36 40
2019 Information management 7 17 15 29 32 0 0 24 61 25
2019 Information technology 20 24 23 17 12 3 0 46 31 60
2019 Data sciences 28 9 0 26 37 0 0 37 63 10
2019 Policy 19 26 12 18 15 7 3 50 36 190
2019 Project management 25 24 18 25 7 0 0 49 32 10
2019 Other services to the public 45 0 8 7 23 8 8 54 36 10
2019 None of the above 18 23 16 6 24 7 5 46 35 65

Question 46. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 33 20 19 0 6 6 56 22 15
2024 Intelligence analysts 6 32 32 15 10 2 3 40 26 45
2024 Communications or public affairs 25 45 10 12 6 2 0 71 19 70
2024 Access to information and privacy 23 31 26 9 9 3 0 56 18 25
2024 Security 21 34 31 6 8 0 0 55 14 30
2024 Administration and operations 29 35 20 7 5 4 0 67 13 135
2024 Human resources 38 31 21 5 2 2 0 71 7 55
2024 Financial management 27 32 14 3 7 7 9 70 12 45
2024 Information management 49 14 15 0 15 6 0 68 16 25
2024 Information technology 36 26 14 12 8 3 1 64 21 70
2024 Data sciences 41 26 28 5 0 0 0 67 5 20
2024 Policy 32 36 15 10 4 2 0 70 15 185
2024 Project management 43 26 26 0 0 6 0 73 0 15
2024 Other services to the public 31 38 14 8 0 8 0 75 9 15
2024 None of the above 37 24 23 6 9 2 0 62 15 35
2022 Client contact centre 23 41 24 0 5 6 0 68 6 20
2022 Communications or public affairs 41 33 11 10 4 0 0 74 14 70
2022 Access to information and privacy 13 44 26 7 6 4 0 59 13 25
2022 Security 23 47 8 8 10 0 4 72 19 35
2022 Administration and operations 37 39 14 4 3 1 0 78 8 125
2022 Human resources 26 51 8 5 2 9 0 84 8 55
2022 Financial management 42 37 17 0 0 4 0 82 0 25
2022 Information management 29 42 17 8 0 4 0 74 8 25
2022 Information technology 18 35 14 14 8 11 0 60 24 35
2022 Data sciences 49 37 11 4 0 0 0 85 4 20
2022 Policy 27 44 12 10 5 1 0 72 16 160
2022 Other services to the public 18 29 13 6 13 20 0 59 24 15
2022 None of the above 26 28 22 11 11 2 0 55 22 55
2020 Client contact centre 22 48 18 6 0 0 6 75 6 15
2020 Communications or public affairs 35 50 10 4 0 2 0 86 4 90
2020 Access to information and privacy 25 24 23 15 13 0 0 49 28 25
2020 Security 30 36 18 8 2 6 0 70 11 40
2020 Administration and operations 31 39 13 9 3 5 0 74 12 120
2020 Human resources 47 29 6 14 0 1 2 79 15 65
2020 Financial management 42 45 5 2 6 0 0 87 8 45
2020 Information management 28 50 8 10 0 4 0 81 11 30
2020 Information technology 20 47 25 0 3 5 0 70 3 40
2020 Data sciences 44 50 3 3 0 0 0 93 3 30
2020 Policy 26 54 9 7 3 2 0 81 10 160
2020 Project management 27 53 0 20 0 0 0 80 20 10
2020 None of the above 26 33 13 12 15 2 0 60 27 55
2019 Client contact centre 17 66 0 0 7 11 0 92 8 10
2019 Communications or public affairs 49 37 9 3 0 2 0 88 3 105
2019 Access to information and privacy 28 37 17 5 5 7 0 71 11 30
2019 Security 23 55 6 8 4 4 0 81 13 45
2019 Legal services 12 59 24 6 0 0 0 71 6 15
2019 Administration and operations 36 40 14 3 3 4 0 79 6 125
2019 Human resources 27 50 10 5 3 5 0 80 9 60
2019 Financial management 35 39 16 6 2 2 0 76 8 40
2019 Information management 26 36 21 4 4 4 6 69 8 25
2019 Information technology 23 55 14 2 3 4 0 81 5 60
2019 Data sciences 43 48 0 0 9 0 0 91 9 10
2019 Policy 32 48 12 6 0 1 0 82 6 185
2019 Project management 25 40 26 0 0 9 0 72 0 10
2019 Other services to the public 46 24 7 15 0 0 8 76 16 10
2019 None of the above 32 33 20 5 3 7 0 70 8 65

Question 47. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 39 14 7 0 17 0 75 8 15
2024 Intelligence analysts 10 37 21 19 8 4 0 49 29 45
2024 Communications or public affairs 33 40 12 11 4 0 0 73 15 70
2024 Access to information and privacy 35 29 28 3 0 6 0 68 3 25
2024 Security 28 32 16 17 8 0 0 59 25 30
2024 Administration and operations 41 31 15 5 6 3 0 74 11 135
2024 Human resources 44 39 5 7 4 0 0 84 11 55
2024 Financial management 51 22 16 3 4 3 0 75 8 45
2024 Information management 50 28 3 14 0 4 0 82 15 25
2024 Information technology 37 32 13 4 4 9 0 76 10 70
2024 Data sciences 64 18 6 0 5 7 0 88 6 20
2024 Policy 28 36 16 12 7 1 1 65 19 185
2024 Project management 59 41 0 0 0 0 0 100 0 15
2024 Other services to the public 46 38 15 0 0 0 0 85 0 15
2024 None of the above 39 25 20 9 3 5 0 67 12 35
2022 Client contact centre 52 36 7 0 5 0 0 88 5 20
2022 Communications or public affairs 46 25 16 8 4 2 0 72 12 70
2022 Access to information and privacy 24 41 18 17 0 0 0 65 17 25
2022 Security 22 54 9 8 7 0 0 75 15 35
2022 Administration and operations 44 32 15 5 1 2 0 78 7 125
2022 Human resources 41 35 13 2 4 5 0 80 7 55
2022 Financial management 55 36 10 0 0 0 0 90 0 25
2022 Information management 38 30 22 0 6 4 0 71 7 25
2022 Information technology 35 28 17 13 6 2 0 64 19 35
2022 Data sciences 61 35 4 0 0 0 0 96 0 20
2022 Policy 30 38 14 11 5 2 0 70 16 160
2022 Other services to the public 43 17 9 7 12 13 0 68 22 15
2022 None of the above 36 26 16 8 11 3 0 64 20 55
2020 Client contact centre 40 36 18 0 0 0 6 81 0 15
2020 Communications or public affairs 50 31 10 4 1 4 0 84 5 90
2020 Access to information and privacy 29 27 33 7 4 0 0 56 11 25
2020 Security 43 35 3 17 3 0 0 77 20 35
2020 Administration and operations 50 33 7 4 3 3 0 85 8 125
2020 Human resources 55 36 6 2 0 2 0 92 2 65
2020 Financial management 75 17 0 3 5 0 0 92 8 45
2020 Information management 55 35 7 0 0 3 0 93 0 30
2020 Information technology 39 38 12 3 0 7 0 83 3 40
2020 Data sciences 60 33 3 0 0 3 0 97 0 30
2020 Policy 33 42 13 7 3 3 0 77 10 160
2020 Project management 37 31 24 0 0 8 0 74 0 10
2020 None of the above 34 40 6 7 10 3 0 76 18 55
2019 Client contact centre 52 42 7 0 0 0 0 93 0 10
2019 Communications or public affairs 58 36 4 2 0 0 0 94 2 100
2019 Access to information and privacy 53 31 11 0 5 0 0 84 5 30
2019 Security 39 36 9 4 6 7 0 80 11 45
2019 Legal services 35 41 12 6 6 0 0 76 12 15
2019 Administration and operations 46 38 12 2 1 2 0 85 2 120
2019 Human resources 40 48 3 7 2 0 0 88 8 60
2019 Financial management 58 30 9 2 0 0 0 89 2 45
2019 Information management 36 34 21 0 4 0 6 74 4 25
2019 Information technology 50 35 10 0 2 4 0 88 2 60
2019 Data sciences 35 46 10 0 9 0 0 81 9 10
2019 Policy 36 46 11 6 1 1 0 83 7 185
2019 Project management 51 41 7 0 0 0 0 93 0 10
2019 Other services to the public 49 18 15 18 0 0 0 67 18 10
2019 None of the above 41 27 18 6 4 3 1 71 10 65

Question 48. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes individuals who have an array of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. This includes but is not limited to differences in ethnicity or race, culture, religion, disability, sexual orientation, gender identity, age, educational background, region, and marital or parental status.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 65 13 0 0 0 0 87 0 15
2024 Intelligence analysts 35 31 14 6 8 6 0 71 15 45
2024 Communications or public affairs 31 40 14 11 1 3 0 73 13 70
2024 Access to information and privacy 49 27 9 7 0 9 0 83 8 25
2024 Security 21 42 10 9 8 4 6 69 19 30
2024 Administration and operations 42 35 16 4 2 1 0 78 6 135
2024 Human resources 45 36 2 5 5 6 2 87 11 55
2024 Financial management 57 22 8 2 0 9 2 89 2 45
2024 Information management 66 22 0 4 4 4 0 91 9 25
2024 Information technology 44 28 9 3 4 9 3 81 8 70
2024 Data sciences 65 31 4 0 0 0 0 96 0 20
2024 Policy 35 38 12 7 5 3 0 75 12 185
2024 Project management 52 23 18 0 7 0 0 75 7 15
2024 Other services to the public 53 38 8 0 0 0 0 92 0 15
2024 None of the above 47 31 8 6 0 8 0 85 6 35
2022 Client contact centre 52 26 11 0 0 5 7 88 0 20
2022 Communications or public affairs 41 32 15 7 3 2 0 75 10 70
2022 Access to information and privacy 24 42 3 20 6 4 0 69 27 25
2022 Security 12 40 26 0 11 9 3 59 12 35
2022 Administration and operations 46 31 11 5 3 4 1 80 8 125
2022 Human resources 48 34 13 2 0 4 0 85 2 55
2022 Financial management 59 33 4 0 0 4 0 96 0 25
2022 Information management 24 52 15 4 3 3 0 77 8 25
2022 Information technology 29 45 10 8 0 7 0 81 8 35
2022 Data sciences 52 39 0 0 0 9 0 100 0 20
2022 Policy 27 37 11 10 6 8 1 70 18 160
2022 Other services to the public 35 38 0 19 0 8 0 80 20 15
2022 None of the above 24 33 18 6 5 12 2 66 13 55
2020 Client contact centre 49 39 6 0 0 0 6 93 0 15
2020 Communications or public affairs 48 26 10 10 1 5 0 78 12 85
2020 Access to information and privacy 36 30 17 4 0 13 0 77 4 25
2020 Security 46 30 10 3 11 0 0 76 14 40
2020 Administration and operations 46 32 9 4 2 7 0 84 6 120
2020 Human resources 56 31 6 3 0 3 0 91 3 65
2020 Financial management 75 17 0 5 3 0 0 92 8 45
2020 Information management 61 33 3 0 0 3 0 97 0 30
2020 Information technology 44 31 9 2 3 7 2 84 6 40
2020 Data sciences 57 33 3 0 0 3 4 96 0 30
2020 Policy 27 38 16 7 2 9 0 72 10 160
2020 Project management 28 45 0 10 0 18 0 88 12 10
2020 None of the above 34 30 12 8 8 6 2 70 18 55
2019 Client contact centre 34 42 17 0 7 0 0 76 7 10
2019 Communications or public affairs 52 30 9 7 0 2 0 84 7 105
2019 Access to information and privacy 45 45 3 4 0 3 0 93 4 30
2019 Security 37 34 19 2 4 5 0 74 6 45
2019 Legal services 47 18 24 6 6 0 0 65 12 15
2019 Administration and operations 51 29 13 3 2 2 0 82 4 120
2019 Human resources 43 47 2 2 2 5 0 95 3 60
2019 Financial management 67 27 6 0 0 0 0 94 0 45
2019 Information management 49 25 8 6 3 4 6 82 10 25
2019 Information technology 46 29 14 4 2 5 0 79 6 60
2019 Data sciences 52 31 9 0 9 0 0 83 9 10
2019 Policy 39 39 11 6 1 4 0 81 7 185
2019 Project management 42 43 7 0 0 7 0 92 0 10
2019 Other services to the public 54 23 22 0 0 0 0 78 0 10
2019 None of the above 48 23 15 3 8 5 0 73 11 65

Question 49. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism is the active process of identifying and eliminating racism by changing systems, organizational structures, policies and practices and attitudes, so that power is redistributed and shared equitably.
Definition of the term has changed from PSES 2022.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 31 33 0 0 0 0 67 0 15
2024 Intelligence analysts 16 28 19 12 8 17 0 53 25 45
2024 Communications or public affairs 25 27 24 7 0 15 2 62 9 70
2024 Access to information and privacy 49 16 28 3 0 3 0 67 3 25
2024 Security 24 14 39 3 14 4 3 40 18 30
2024 Administration and operations 42 29 17 5 0 7 1 77 5 135
2024 Human resources 39 31 21 3 0 4 2 74 4 55
2024 Financial management 33 29 20 2 0 14 2 74 2 45
2024 Information management 54 25 8 0 4 8 0 86 5 25
2024 Information technology 39 21 16 3 2 16 4 74 6 65
2024 Data sciences 39 52 8 0 0 0 0 92 0 20
2024 Policy 24 37 24 7 3 4 1 64 11 185
2024 Project management 42 12 40 0 7 0 0 54 7 15
2024 Other services to the public 55 14 16 8 0 0 7 74 9 15
2024 None of the above 47 14 25 3 5 5 0 65 8 35
2022 Client contact centre 59 13 5 5 0 18 0 87 6 20
2022 Communications or public affairs 26 34 23 4 1 11 0 68 6 70
2022 Access to information and privacy 15 11 45 6 0 16 6 34 8 25
2022 Security 10 18 24 14 8 22 3 37 30 35
2022 Administration and operations 40 30 13 4 3 9 2 78 8 125
2022 Human resources 42 33 18 4 0 3 0 77 4 55
2022 Financial management 37 46 16 0 0 0 0 84 0 25
2022 Information management 28 41 15 0 4 12 0 79 4 25
2022 Information technology 24 29 22 6 2 14 2 63 10 35
2022 Data sciences 46 6 18 5 0 25 0 69 7 20
2022 Policy 17 22 25 15 6 14 1 46 24 160
2022 Other services to the public 23 19 25 6 6 21 0 53 15 15
2022 None of the above 14 28 14 8 4 26 7 62 17 55
2020 Client contact centre 39 34 21 0 0 0 6 78 0 15
2020 Communications or public affairs 35 26 17 9 4 10 0 68 14 90
2020 Access to information and privacy 31 40 11 4 0 15 0 82 4 25
2020 Security 43 30 15 3 6 3 0 75 9 35
2020 Administration and operations 44 30 11 4 1 10 0 82 5 120
2020 Human resources 53 26 11 8 0 2 0 81 8 65
2020 Financial management 68 20 2 3 5 2 0 90 8 45
2020 Information management 49 28 8 4 0 12 0 87 4 30
2020 Information technology 44 38 7 2 3 5 0 87 6 40
2020 Data sciences 42 21 22 0 0 15 0 74 0 30
2020 Policy 23 33 23 8 2 11 0 63 11 160
2020 Project management 37 26 10 10 0 18 0 76 12 10
2020 None of the above 33 24 17 5 9 12 0 64 17 55

Question 50. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 57 0 0 7 0 7 93 7 15
2024 Intelligence analysts 38 24 2 10 12 7 8 73 25 45
2024 Communications or public affairs 38 28 8 15 2 3 6 72 19 70
2024 Access to information and privacy 52 23 0 12 6 6 0 81 19 25
2024 Security 33 30 6 6 17 4 3 68 26 30
2024 Administration and operations 48 23 9 9 4 3 4 77 14 135
2024 Human resources 55 27 6 5 2 3 2 86 8 55
2024 Financial management 38 37 7 7 5 3 2 80 13 45
2024 Information management 52 21 12 4 4 3 4 78 9 25
2024 Information technology 39 25 6 2 11 11 6 77 16 70
2024 Data sciences 44 42 10 4 0 0 0 86 4 20
2024 Policy 39 36 5 8 8 3 2 79 16 185
2024 Project management 65 29 6 0 0 0 0 94 0 15
2024 Other services to the public 70 7 15 8 0 0 0 77 8 15
2024 None of the above 46 24 4 5 14 5 3 76 20 35
2022 Client contact centre 69 22 8 0 0 0 0 92 0 20
2022 Communications or public affairs 58 26 7 1 1 4 2 90 3 70
2022 Access to information and privacy 34 39 3 6 7 4 7 82 15 25
2022 Security 38 29 11 7 6 10 0 75 14 35
2022 Administration and operations 50 26 10 3 3 4 4 82 7 125
2022 Human resources 44 35 9 9 0 0 3 82 9 55
2022 Financial management 66 7 8 2 9 4 3 80 12 25
2022 Information management 28 58 4 6 0 0 4 89 7 25
2022 Information technology 32 31 13 6 11 4 2 68 18 35
2022 Data sciences 65 14 10 0 4 0 7 85 4 20
2022 Policy 34 34 3 8 7 10 3 79 18 160
2022 Other services to the public 33 25 6 0 15 16 5 73 19 15
2022 None of the above 32 28 12 6 9 7 6 69 17 55
2020 Client contact centre 34 34 27 0 0 0 6 71 0 15
2020 Communications or public affairs 58 19 5 5 4 6 3 85 9 90
2020 Access to information and privacy 55 12 18 4 0 4 7 75 4 25
2020 Security 53 23 10 3 5 6 0 81 8 40
2020 Administration and operations 49 25 12 3 3 4 4 80 7 125
2020 Human resources 52 33 6 5 0 3 1 89 5 65
2020 Financial management 65 18 7 3 5 2 0 84 8 45
2020 Information management 55 28 7 0 0 7 4 93 0 30
2020 Information technology 46 24 17 5 0 7 0 76 6 40
2020 Data sciences 66 25 3 0 0 7 0 96 0 30
2020 Policy 38 29 16 5 3 6 3 73 9 160
2020 Project management 37 43 0 10 0 10 0 89 11 10
2020 None of the above 49 32 7 0 9 2 2 84 9 55

Question 51. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 10 14 6 11 27 13 20 56 35 15
2024 Intelligence analysts 6 15 8 7 44 8 13 64 26 45
2024 Communications or public affairs 3 8 14 9 29 3 35 61 17 70
2024 Access to information and privacy 0 3 12 3 47 6 29 77 4 25
2024 Security 14 3 13 0 41 3 25 57 24 30
2024 Administration and operations 3 10 10 6 37 3 31 66 19 135
2024 Human resources 7 5 12 4 31 2 40 60 20 55
2024 Financial management 9 7 8 5 51 2 18 70 20 45
2024 Information management 3 0 15 4 45 7 25 74 4 25
2024 Information technology 4 9 16 5 40 7 18 61 18 70
2024 Data sciences 5 5 9 11 38 21 11 72 14 20
2024 Policy 5 14 14 12 28 6 20 55 25 185
2024 Project management 0 7 13 6 49 9 17 74 9 15
2024 Other services to the public 0 7 15 0 46 0 32 68 10 15
2024 None of the above 0 11 17 11 33 2 26 62 15 35
2022 Client contact centre 0 5 12 6 19 8 50 59 13 20
2022 Communications or public affairs 0 1 9 5 37 6 42 79 3 70
2022 Access to information and privacy 3 8 2 3 41 3 40 77 19 25
2022 Security 5 11 11 4 29 18 23 55 26 35
2022 Administration and operations 3 3 11 2 35 5 40 68 12 125
2022 Human resources 0 0 12 8 41 2 37 81 0 55
2022 Financial management 3 5 4 0 57 9 22 83 12 25
2022 Information management 0 11 14 0 40 7 28 61 18 25
2022 Information technology 0 21 10 10 42 0 18 63 25 35
2022 Data sciences 0 11 8 5 55 0 21 75 14 20
2022 Policy 3 5 14 4 41 8 26 68 12 160
2022 Other services to the public 0 7 14 15 23 14 28 65 12 15
2022 None of the above 5 7 14 4 37 12 21 61 18 55

Question 52. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 33 6 0 7 38 0 79 11 15
2024 Intelligence analysts 2 6 13 14 12 44 9 17 55 40
2024 Communications or public affairs 13 20 22 4 3 34 5 53 11 70
2024 Access to information and privacy 18 26 17 6 0 26 7 65 9 25
2024 Security 7 14 20 3 21 29 6 32 37 30
2024 Administration and operations 19 24 23 4 3 21 6 59 10 135
2024 Human resources 30 41 9 7 4 7 2 78 12 55
2024 Financial management 25 21 20 2 2 24 6 66 5 45
2024 Information management 28 25 15 3 4 24 0 71 10 25
2024 Information technology 16 16 20 8 4 30 5 50 20 70
2024 Data sciences 31 20 10 8 0 30 0 73 12 20
2024 Policy 13 29 23 6 7 19 2 53 17 185
2024 Project management 14 6 6 0 8 41 25 59 24 15
2024 Other services to the public 8 32 38 0 0 23 0 51 0 15
2024 None of the above 6 26 22 3 3 30 9 53 11 35
2022 Client contact centre 24 22 5 0 0 28 22 90 0 20
2022 Communications or public affairs 13 24 20 1 2 38 3 61 5 65
2022 Access to information and privacy 0 14 23 0 7 54 3 32 15 25
2022 Security 9 9 27 2 8 40 5 33 18 35
2022 Administration and operations 22 18 19 2 3 30 6 63 8 125
2022 Human resources 24 30 19 8 2 18 0 66 12 55
2022 Financial management 19 25 4 2 6 36 9 79 15 25
2022 Information management 11 12 28 7 0 38 4 39 12 25
2022 Information technology 10 17 34 3 2 30 5 41 8 35
2022 Data sciences 8 0 26 0 4 58 5 21 10 20
2022 Policy 6 9 25 9 8 41 2 26 30 160
2022 Other services to the public 15 5 6 7 0 63 5 61 20 15
2022 None of the above 12 3 17 2 11 48 7 34 28 55

Question 53. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 43 50 0 7 0 0 0 93 7 15
2024 Intelligence analysts 17 36 20 15 12 0 0 53 27 45
2024 Communications or public affairs 45 39 4 10 1 0 0 84 12 70
2024 Access to information and privacy 56 41 3 0 0 0 0 97 0 25
2024 Security 44 25 16 4 11 0 0 69 15 30
2024 Administration and operations 52 35 8 4 1 0 0 86 6 135
2024 Human resources 54 40 0 4 2 0 0 94 6 55
2024 Financial management 67 24 6 3 0 0 0 91 3 45
2024 Information management 49 28 12 4 7 0 0 77 11 25
2024 Information technology 53 29 11 2 5 0 1 82 6 70
2024 Data sciences 46 54 0 0 0 0 0 100 0 20
2024 Policy 43 39 6 8 4 0 0 83 11 185
2024 Project management 66 28 6 0 0 0 0 94 0 15
2024 Other services to the public 69 23 8 0 0 0 0 92 0 15
2024 None of the above 57 27 9 6 2 0 0 83 8 35
2022 Client contact centre 78 16 0 0 5 0 0 95 5 20
2022 Communications or public affairs 56 32 4 4 4 0 0 88 8 70
2022 Access to information and privacy 47 36 15 3 0 0 0 83 3 25
2022 Security 52 31 4 5 2 2 3 87 8 35
2022 Administration and operations 57 33 5 3 2 0 0 89 5 125
2022 Human resources 50 46 2 2 0 0 0 97 2 55
2022 Financial management 64 21 9 3 4 0 0 84 7 25
2022 Information management 58 13 18 7 4 0 0 71 11 25
2022 Information technology 33 46 15 2 3 0 0 79 5 35
2022 Data sciences 65 26 10 0 0 0 0 90 0 20
2022 Policy 47 38 6 5 4 0 0 85 9 160
2022 Other services to the public 49 31 8 7 6 0 0 79 13 15
2022 None of the above 41 30 14 6 7 2 0 72 14 55
2020 Client contact centre 48 31 15 0 0 0 6 84 0 15
2020 Communications or public affairs 63 26 4 3 1 2 0 91 5 90
2020 Access to information and privacy 44 32 15 9 0 0 0 76 9 25
2020 Security 58 26 5 7 3 0 0 85 10 40
2020 Administration and operations 60 29 5 4 2 0 0 89 6 125
2020 Human resources 75 17 6 2 0 0 0 92 2 65
2020 Financial management 73 22 3 2 0 0 0 95 2 45
2020 Information management 77 16 7 0 0 0 0 93 0 30
2020 Information technology 50 37 5 2 3 2 0 89 6 40
2020 Data sciences 75 21 3 0 0 0 0 97 0 30
2020 Policy 52 35 6 6 1 1 0 88 6 160
2020 Project management 61 39 0 0 0 0 0 100 0 10
2020 None of the above 40 41 6 7 6 0 0 81 13 55
2019 Client contact centre 41 48 11 0 0 0 0 89 0 10
2019 Communications or public affairs 67 29 2 1 1 0 0 96 2 105
2019 Access to information and privacy 60 26 2 12 0 0 0 86 12 30
2019 Security 44 38 6 6 4 2 0 83 10 45
2019 Legal services 47 24 12 12 6 0 0 71 18 15
2019 Administration and operations 57 36 6 1 0 0 0 93 1 125
2019 Human resources 61 33 3 2 2 0 0 93 3 60
2019 Financial management 70 24 4 2 0 0 0 94 2 45
2019 Information management 59 23 7 4 8 0 0 82 11 25
2019 Information technology 59 25 9 4 3 0 0 84 7 60
2019 Data sciences 63 29 0 0 9 0 0 91 9 10
2019 Policy 64 30 4 2 0 0 0 94 2 185
2019 Project management 42 51 7 0 0 0 0 93 0 10
2019 Other services to the public 61 15 7 8 0 8 0 84 9 10
2019 None of the above 49 28 15 3 3 0 1 78 6 65

Question 54. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 45 13 5 7 0 0 75 12 15
2024 Intelligence analysts 14 22 35 13 14 2 0 37 28 45
2024 Communications or public affairs 37 34 16 5 5 2 0 73 11 70
2024 Access to information and privacy 46 26 13 15 0 0 0 72 15 25
2024 Security 18 20 27 17 18 0 0 37 35 30
2024 Administration and operations 43 28 12 12 5 1 0 71 17 135
2024 Human resources 41 38 6 8 7 0 0 79 15 55
2024 Financial management 51 15 17 3 13 0 0 66 17 45
2024 Information management 52 37 4 0 7 0 0 89 7 25
2024 Information technology 44 27 10 6 12 1 0 72 18 70
2024 Data sciences 35 35 25 5 0 0 0 70 5 20
2024 Policy 33 35 15 11 5 1 0 69 16 185
2024 Project management 61 32 0 0 7 0 0 93 7 15
2024 Other services to the public 48 36 8 0 8 0 0 84 8 15
2024 None of the above 57 13 20 3 8 0 0 69 11 35
2022 Client contact centre 73 5 12 5 5 0 0 77 11 20
2022 Communications or public affairs 40 37 9 10 4 0 0 77 14 70
2022 Access to information and privacy 39 40 8 8 4 0 0 80 12 25
2022 Security 29 31 15 13 8 0 3 63 22 35
2022 Administration and operations 44 31 13 6 4 1 0 76 10 125
2022 Human resources 41 38 11 11 0 0 0 78 11 55
2022 Financial management 40 30 10 8 12 0 0 70 20 25
2022 Information management 52 25 11 3 8 0 0 78 11 25
2022 Information technology 22 42 9 25 2 0 0 63 27 35
2022 Data sciences 54 37 10 0 0 0 0 90 0 20
2022 Policy 33 38 12 12 4 0 0 71 17 160
2022 Other services to the public 57 11 6 18 8 0 0 68 26 15
2022 None of the above 32 31 19 9 7 2 0 65 16 55
2020 Client contact centre 45 21 28 0 0 0 6 70 0 15
2020 Communications or public affairs 65 19 8 6 1 1 0 85 8 90
2020 Access to information and privacy 25 41 17 13 4 0 0 67 17 25
2020 Security 55 24 16 5 0 0 0 79 5 35
2020 Administration and operations 50 31 12 5 3 1 0 81 7 120
2020 Human resources 63 22 10 3 2 0 0 86 5 65
2020 Financial management 62 23 9 2 3 0 0 86 5 45
2020 Information management 63 22 15 0 0 0 0 85 0 30
2020 Information technology 40 33 16 6 0 5 0 78 6 40
2020 Data sciences 79 18 3 0 0 0 0 97 0 30
2020 Policy 44 33 12 9 1 0 0 77 10 160
2020 Project management 41 41 8 10 0 0 0 82 10 10
2020 None of the above 38 26 13 15 8 0 0 64 23 55
2019 Client contact centre 34 48 11 0 7 0 0 83 7 10
2019 Communications or public affairs 62 29 9 0 0 0 0 91 0 105
2019 Access to information and privacy 58 21 9 9 2 0 0 79 12 30
2019 Security 37 42 11 4 4 2 0 80 8 45
2019 Legal services 47 18 18 6 12 0 0 65 18 15
2019 Administration and operations 48 35 11 3 2 1 0 84 5 125
2019 Human resources 37 43 12 5 3 0 0 80 8 60
2019 Financial management 57 26 9 8 0 0 0 84 8 40
2019 Information management 45 19 24 8 4 0 0 65 11 25
2019 Information technology 57 26 14 2 2 0 0 83 3 60
2019 Data sciences 80 11 0 0 9 0 0 91 9 10
2019 Policy 54 33 6 6 1 0 0 87 7 185
2019 Project management 42 25 24 9 0 0 0 67 9 10
2019 Other services to the public 53 15 24 0 8 0 0 68 8 10
2019 None of the above 38 34 11 8 7 0 0 73 16 65

Question 55. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 39 18 0 7 0 0 75 7 15
2024 Intelligence analysts 14 34 24 10 20 0 0 47 29 45
2024 Communications or public affairs 41 36 9 8 6 0 0 77 14 70
2024 Access to information and privacy 40 42 15 3 0 0 0 82 3 25
2024 Security 21 14 37 14 14 0 0 35 29 30
2024 Administration and operations 44 35 12 8 1 0 0 78 10 135
2024 Human resources 45 34 11 9 0 0 0 79 9 55
2024 Financial management 57 19 14 0 9 0 0 77 9 45
2024 Information management 49 28 16 0 7 0 0 77 7 25
2024 Information technology 42 30 7 7 10 3 0 75 18 65
2024 Data sciences 35 39 25 0 0 0 0 75 0 20
2024 Policy 35 34 16 10 4 0 0 70 14 185
2024 Project management 53 40 0 0 7 0 0 93 7 15
2024 Other services to the public 48 29 15 8 0 0 0 77 8 15
2024 None of the above 54 18 20 9 0 0 0 72 9 35
2022 Client contact centre 73 10 12 0 5 0 0 83 5 20
2022 Communications or public affairs 45 33 8 10 4 0 0 79 14 70
2022 Access to information and privacy 34 40 13 11 3 0 0 74 14 25
2022 Security 29 47 8 8 5 0 3 79 13 35
2022 Administration and operations 47 35 11 4 3 0 0 82 7 125
2022 Human resources 44 36 13 7 0 0 0 80 7 55
2022 Financial management 43 27 12 6 12 0 0 70 18 25
2022 Information management 64 17 11 8 0 0 0 81 8 25
2022 Information technology 33 32 14 17 5 0 0 64 22 35
2022 Data sciences 46 44 5 4 0 0 0 90 4 20
2022 Policy 37 33 13 12 4 1 0 71 16 160
2022 Other services to the public 50 25 13 6 7 0 0 74 13 15
2022 None of the above 31 30 20 7 10 2 0 62 18 55
2020 Client contact centre 56 17 21 0 0 0 6 78 0 15
2020 Communications or public affairs 60 23 12 4 1 0 0 84 5 85
2020 Access to information and privacy 37 26 11 15 5 5 0 67 21 25
2020 Security 56 23 10 9 3 0 0 79 11 40
2020 Administration and operations 51 30 13 4 2 1 0 81 6 120
2020 Human resources 61 27 5 5 2 0 0 89 7 65
2020 Financial management 62 23 7 2 3 2 0 87 5 45
2020 Information management 63 26 12 0 0 0 0 88 0 30
2020 Information technology 44 38 7 8 0 2 0 84 8 40
2020 Data sciences 75 21 3 0 0 0 0 97 0 30
2020 Policy 43 34 16 6 1 0 0 78 7 160
2020 Project management 28 63 10 0 0 0 0 90 0 10
2020 None of the above 37 25 15 16 7 0 0 62 23 55
2019 Client contact centre 37 45 11 0 7 0 0 82 7 10
2019 Communications or public affairs 66 25 6 3 0 0 0 92 3 105
2019 Access to information and privacy 56 23 11 9 0 0 0 79 9 30
2019 Security 30 49 8 8 2 2 0 81 11 45
2019 Legal services 50 25 13 6 6 0 0 75 13 15
2019 Administration and operations 50 36 9 3 2 0 0 86 5 125
2019 Human resources 42 40 7 8 3 0 0 82 11 60
2019 Financial management 56 28 12 4 0 0 0 84 4 45
2019 Information management 40 23 13 14 4 0 6 66 19 25
2019 Information technology 48 37 12 2 2 0 0 85 3 60
2019 Data sciences 80 11 0 0 9 0 0 91 9 10
2019 Policy 54 35 5 5 0 0 0 89 5 185
2019 Project management 42 32 7 18 0 0 0 74 18 10
2019 Other services to the public 61 14 8 8 8 0 0 75 17 10
2019 None of the above 41 35 13 11 1 0 0 75 12 65
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Mobility and Retention

Question 56. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 26 19 5 7 7 0 66 13 15
2024 Intelligence analysts 14 20 28 27 9 2 0 35 36 45
2024 Communications or public affairs 39 36 11 5 5 4 0 77 11 70
2024 Access to information and privacy 56 19 16 9 0 0 0 75 9 25
2024 Security 20 14 22 23 14 7 0 37 40 30
2024 Administration and operations 44 24 19 5 6 1 0 69 12 135
2024 Human resources 45 22 11 18 4 0 0 67 22 55
2024 Financial management 52 13 9 15 9 3 0 67 24 45
2024 Information management 64 10 10 12 0 4 0 77 12 25
2024 Information technology 39 19 17 9 12 3 1 60 22 70
2024 Data sciences 35 40 5 20 0 0 0 75 20 20
2024 Policy 32 29 18 13 6 2 0 62 19 185
2024 Project management 54 21 0 6 7 6 7 85 15 15
2024 Other services to the public 41 22 37 0 0 0 0 63 0 15
2024 None of the above 51 18 12 12 8 0 0 69 20 35
2022 Client contact centre 63 19 0 0 11 7 0 89 11 20
2022 Communications or public affairs 41 29 14 4 7 5 0 74 12 70
2022 Access to information and privacy 28 35 16 10 6 4 0 67 16 25
2022 Security 32 26 11 13 11 5 3 63 26 35
2022 Administration and operations 43 27 13 8 5 3 0 73 13 125
2022 Human resources 33 40 18 4 5 0 0 73 9 55
2022 Financial management 30 40 14 6 10 0 0 69 16 25
2022 Information management 52 23 14 3 8 0 0 75 11 25
2022 Information technology 31 33 11 15 10 0 0 63 25 35
2022 Data sciences 59 23 5 13 0 0 0 82 13 20
2022 Policy 35 25 18 10 8 3 0 62 19 160
2022 Other services to the public 50 9 30 5 7 0 0 58 11 15
2022 None of the above 42 16 16 14 8 4 0 60 23 55
2020 Client contact centre 56 11 26 0 0 0 6 72 0 15
2020 Communications or public affairs 50 24 8 11 2 4 1 78 14 90
2020 Access to information and privacy 33 15 19 19 11 4 0 50 31 25
2020 Security 49 26 15 7 2 0 0 75 10 40
2020 Administration and operations 49 20 14 9 4 2 1 72 13 125
2020 Human resources 48 30 6 11 2 3 0 81 13 65
2020 Financial management 58 22 7 7 3 2 0 82 11 45
2020 Information management 56 18 14 7 0 0 5 78 7 30
2020 Information technology 50 18 20 8 0 5 0 71 8 40
2020 Data sciences 65 16 9 7 0 3 0 84 7 30
2020 Policy 34 28 17 14 3 4 0 65 18 160
2020 Project management 51 21 0 18 10 0 0 72 28 10
2020 None of the above 42 26 13 5 12 2 0 69 17 55
2019 Client contact centre 41 17 14 11 7 11 0 65 19 10
2019 Communications or public affairs 66 17 14 0 1 1 0 84 1 105
2019 Access to information and privacy 52 17 11 3 14 4 0 71 18 30
2019 Security 31 29 21 11 5 2 2 62 16 45
2019 Legal services 53 18 6 18 6 0 0 71 24 15
2019 Administration and operations 49 26 11 8 5 1 1 76 13 125
2019 Human resources 42 26 15 10 7 0 0 68 17 60
2019 Financial management 44 20 22 12 0 2 0 65 12 45
2019 Information management 45 15 13 17 4 0 6 64 22 25
2019 Information technology 49 25 14 4 3 5 0 77 8 60
2019 Data sciences 63 17 11 0 9 0 0 80 9 10
2019 Policy 45 29 10 10 3 2 0 77 13 190
2019 Project management 60 14 7 9 9 0 0 74 18 10
2019 Other services to the public 45 24 15 0 8 0 8 75 9 10
2019 None of the above 34 26 25 11 1 0 3 62 13 65

Question 57_1. Do you intend to leave your current position in the next two years?

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic Yes
(%)		 No
(%)		 Unsure
(%)		 Total responses
2024 Client contact centre 25 49 26 15
2024 Intelligence analysts 47 10 43 45
2024 Communications or public affairs 26 31 42 70
2024 Access to information and privacy 38 29 32 25
2024 Security 48 15 37 30
2024 Administration and operations 37 30 33 135
2024 Human resources 32 38 30 55
2024 Financial management 38 26 36 45
2024 Information management 35 39 26 25
2024 Information technology 39 27 34 70
2024 Data sciences 51 19 30 20
2024 Policy 64 15 22 185
2024 Project management 49 23 27 15
2024 Other services to the public 17 46 37 15
2024 None of the above 31 34 35 35
2022 Client contact centre 21 49 30 20
2022 Communications or public affairs 37 28 35 70
2022 Access to information and privacy 61 12 27 25
2022 Security 43 17 40 35
2022 Administration and operations 41 33 26 125
2022 Human resources 52 16 32 55
2022 Financial management 34 24 42 25
2022 Information management 20 56 24 25
2022 Information technology 35 14 50 35
2022 Data sciences 26 31 43 20
2022 Policy 63 9 28 160
2022 Other services to the public 34 49 18 15
2022 None of the above 41 32 28 55
2020 Client contact centre 14 60 26 15
2020 Communications or public affairs 36 29 35 90
2020 Access to information and privacy 33 29 38 25
2020 Security 34 21 44 40
2020 Administration and operations 29 29 42 125
2020 Human resources 37 32 30 65
2020 Financial management 40 36 24 45
2020 Information management 13 52 35 30
2020 Information technology 18 40 42 40
2020 Data sciences 36 29 34 30
2020 Policy 56 12 32 160
2020 Project management 37 49 14 10
2020 None of the above 37 31 32 55
2019 Client contact centre 28 42 31 10
2019 Communications or public affairs 35 31 34 105
2019 Access to information and privacy 51 20 30 30
2019 Security 57 17 26 45
2019 Legal services 38 31 31 15
2019 Administration and operations 29 31 41 125
2019 Human resources 50 18 32 60
2019 Financial management 34 35 32 45
2019 Information management 36 33 31 25
2019 Information technology 15 45 41 60
2019 Data sciences 54 9 37 10
2019 Policy 65 9 26 190
2019 Project management 26 25 49 10
2019 Other services to the public 25 38 38 10
2019 None of the above 31 31 38 65

Question 57_2. Of those who indicated that they intend to leave their current position in the next two years: Please indicate your reason for leaving

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other reason
(%)		 Total responses
2024 Intelligence analysts 22 9 43 4 4 17 25
2024 Communications or public affairs 11 35 48 0 0 5 20
2024 Security 0 14 71 0 7 8 15
2024 Administration and operations 6 25 30 8 20 12 50
2024 Human resources 6 27 42 14 0 12 15
2024 Financial management 6 10 51 4 28 0 15
2024 Information technology 12 13 48 5 9 13 25
2024 Policy 3 12 72 4 2 7 120
2024 None of the above 8 19 64 0 9 0 10
2022 Communications or public affairs 0 21 65 8 6 0 25
2022 Access to information and privacy 0 26 35 6 27 6 15
2022 Security 7 18 51 7 16 0 15
2022 Administration and operations 7 27 52 0 9 4 50
2022 Human resources 7 43 35 0 5 11 30
2022 Information technology 13 8 55 7 0 17 10
2022 Policy 3 8 73 6 2 8 95
2022 None of the above 17 17 53 0 3 9 25
2020 Communications or public affairs 7 22 47 3 4 17 35
2020 Security 0 30 49 0 0 21 15
2020 Administration and operations 8 25 36 0 9 21 35
2020 Human resources 8 21 54 0 12 4 25
2020 Financial management 5 37 24 8 13 13 15
2020 Data sciences 0 28 26 0 37 10 10
2020 Policy 2 9 78 3 2 5 90
2020 None of the above 9 27 38 4 4 18 20
2019 Communications or public affairs 9 31 38 5 11 6 35
2019 Access to information and privacy 0 34 15 11 40 0 15
2019 Security 7 22 41 5 13 11 25
2019 Administration and operations 10 34 43 0 3 11 35
2019 Human resources 0 19 62 3 9 6 30
2019 Financial management 0 28 59 0 12 0 15
2019 Policy 1 7 68 9 7 8 120
2019 None of the above 12 10 58 0 10 9 20
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment refers to any action, conduct or comment, including of a sexual nature, that can reasonably be expected to cause offence, humiliation or other physical or psychological injury or illness to an employee, including any prescribed action, conduct or comment.

Question 58. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past 12 months?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 37 63 15
2024 Intelligence analysts 29 71 45
2024 Communications or public affairs 13 87 70
2024 Administration and operations 10 90 135
2024 Human resources 14 86 55
2024 Policy 14 86 185
2024 Project management 0 100 15
2024 None of the above 17 83 35
2022 Communications or public affairs 7 93 70
2022 Access to information and privacy 16 84 25
2022 Security 30 70 35
2022 Administration and operations 10 90 125
2022 Policy 9 91 160
2022 None of the above 18 82 55
2020 Client contact centre 0 100 15
2020 Communications or public affairs 7 93 90
2020 Security 21 79 40
2020 Administration and operations 10 90 120
2020 Information technology 0 100 40
2020 Policy 7 93 160
2020 None of the above 18 82 55
2019 Communications or public affairs 13 87 105
2019 Security 16 84 45
2019 Administration and operations 13 87 125
2019 Human resources 8 92 60
2019 Information technology 9 91 60
2019 Data sciences 0 100 10
2019 Policy 10 90 190
2019 Other services to the public 0 100 10
2019 None of the above 11 89 65

Question 59a. From whom did you experience harassment on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 45 55 15
2024 Communications or public affairs 60 40 10
2024 Administration and operations 57 43 15
2024 Policy 55 45 25
2022 Security 54 46 10
2022 Administration and operations 48 52 15
2022 Policy 32 68 15
2022 None of the above 25 75 10
2019 Communications or public affairs 49 51 15
2019 Administration and operations 45 55 15
2019 Policy 53 47 20

Question 59b. From whom did you experience harassment on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 56 44 15
2024 Communications or public affairs 52 48 10
2024 Administration and operations 59 41 15
2024 Policy 43 57 25
2022 Security 36 64 10
2022 Administration and operations 38 62 15
2022 Policy 58 42 15
2022 None of the above 72 28 10
2020 Policy 43 57 10
2019 Communications or public affairs 51 49 15
2019 Administration and operations 63 37 15
2019 Policy 55 45 20

Question 59c. From whom did you experience harassment on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 0 100 15
2024 Policy 0 100 25
2022 Security 11 89 10
2022 Administration and operations 14 86 15
2022 Policy 10 90 15
2022 None of the above 7 93 10
2020 Administration and operations 0 100 10
2020 Policy 0 100 10
2020 None of the above 0 100 10
2019 Communications or public affairs 0 100 15
2019 Policy 0 100 20

Question 59d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 0 100 15
2024 Communications or public affairs 0 100 10
2024 Administration and operations 0 100 15
2024 Policy 0 100 25
2022 Security 0 100 10
2022 Administration and operations 0 100 15
2022 Policy 0 100 15
2022 None of the above 0 100 10
2020 Administration and operations 0 100 10
2020 Policy 0 100 10
2020 None of the above 0 100 10
2019 Communications or public affairs 0 100 15
2019 Administration and operations 0 100 15

Question 59e. From whom did you experience harassment on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2022 Security 0 100 10
2022 Administration and operations 0 100 15
2022 Policy 10 90 15
2022 None of the above 10 90 10
2020 Administration and operations 0 100 10
2019 Communications or public affairs 0 100 15

Question 59f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2024 Policy 0 100 25
2022 Security 0 100 10
2022 Administration and operations 9 91 15
2022 Policy 5 95 15
2022 None of the above 0 100 10
2020 Administration and operations 0 100 10
2020 Policy 0 100 10
2020 None of the above 0 100 10
2019 Communications or public affairs 0 100 15
2019 Policy 0 100 20

Question 59g. From whom did you experience harassment on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2024 Administration and operations 0 100 15
2022 Security 7 93 10
2022 Administration and operations 0 100 15
2022 Policy 5 95 15
2022 None of the above 0 100 10
2020 Administration and operations 0 100 10
2020 Policy 0 100 10
2020 None of the above 0 100 10

Question 60a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 60 40 15
2024 Communications or public affairs 50 50 10
2024 Administration and operations 36 64 15
2024 Policy 37 63 25
2022 Security 37 63 10
2022 Administration and operations 15 85 15
2022 Policy 42 58 15
2022 None of the above 46 54 10
2020 Administration and operations 51 49 10
2020 Policy 43 57 10
2020 None of the above 47 53 10
2019 Administration and operations 40 60 15
2019 Policy 37 63 20

Question 60b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 62 38 15
2024 Policy 33 67 25
2022 Security 21 79 10
2022 Administration and operations 40 60 15
2022 Policy 33 67 15
2022 None of the above 48 52 10
2020 Administration and operations 51 49 10
2019 Administration and operations 44 56 15

Question 60c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 34 66 15
2024 Communications or public affairs 49 51 10
2024 Administration and operations 36 64 15
2024 Policy 40 60 25
2022 Security 37 63 10
2022 Administration and operations 40 60 15
2022 Policy 28 72 15
2022 None of the above 42 58 10
2020 Administration and operations 59 41 10
2019 Communications or public affairs 42 58 15
2019 Administration and operations 32 68 15
2019 Policy 60 40 20

Question 60d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 37 63 15
2024 Policy 65 35 25
2022 Security 44 56 10
2022 Administration and operations 31 69 15
2022 Policy 38 62 15
2022 None of the above 61 39 10
2019 Administration and operations 46 54 15
2019 Policy 37 63 20

Question 60e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 42 58 15
2024 Communications or public affairs 62 38 10
2024 Policy 22 78 25
2022 Security 17 83 10
2022 Administration and operations 47 53 15
2022 Policy 39 61 15
2022 None of the above 40 60 10
2020 Policy 41 59 10
2019 Policy 24 76 20

Question 60f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 80 20 15
2024 Administration and operations 56 44 15
2024 Policy 70 30 25
2022 Security 48 52 10
2022 Administration and operations 39 61 15
2022 Policy 69 31 15
2022 None of the above 44 56 10
2019 Communications or public affairs 35 65 15
2019 Administration and operations 59 41 15
2019 Policy 43 57 20

Question 60g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 48 52 10
2024 Administration and operations 37 63 15
2024 Policy 45 55 25
2022 Security 22 78 10
2022 Administration and operations 22 78 15
2022 Policy 46 54 15
2022 None of the above 34 66 10
2020 Administration and operations 59 41 10
2020 Policy 59 41 10
2020 None of the above 53 47 10

Question 60h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 0 100 15
2024 Administration and operations 0 100 15
2024 Policy 0 100 25
2022 Security 0 100 10
2022 Administration and operations 0 100 15
2022 Policy 0 100 15
2022 None of the above 0 100 10
2020 Administration and operations 0 100 10
2020 Policy 0 100 10
2020 None of the above 0 100 10
2019 Communications or public affairs 0 100 15
2019 Policy 0 100 20

Question 60i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Security 0 100 10
2022 Administration and operations 9 91 15
2022 Policy 13 87 15
2022 None of the above 8 92 10
2020 Administration and operations 0 100 10
2020 Policy 0 100 10

Question 60j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2022 Security 0 100 10
2022 Administration and operations 9 91 15
2022 Policy 0 100 15
2022 None of the above 8 92 10
2019 Policy 0 100 20

Question 60k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 41 59 15
2024 Communications or public affairs 50 50 10
2024 Administration and operations 58 42 15
2024 Policy 44 56 25
2022 Security 36 64 10
2022 Administration and operations 39 61 15
2022 Policy 33 67 15
2022 None of the above 30 70 10
2020 Administration and operations 56 44 10
2019 Communications or public affairs 43 57 15
2019 Administration and operations 35 65 15
2019 Policy 45 55 20

Question 60l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 42 58 15
2024 Policy 22 78 25
2022 Security 11 89 10
2022 Administration and operations 8 92 15
2022 Policy 16 84 15
2022 None of the above 15 85 10
2019 Communications or public affairs 36 64 15
2019 Administration and operations 50 50 15

Question 60m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Security 32 68 10
2022 Administration and operations 23 77 15
2022 Policy 14 86 15
2022 None of the above 0 100 10
2020 None of the above 0 100 10

Question 61a. What action(s) did you take to address the harassment you experienced? …I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 70 30 15
2024 Communications or public affairs 66 34 10
2024 Administration and operations 69 31 15
2024 Policy 74 26 25
2022 Security 50 50 10
2022 Administration and operations 46 54 15
2022 Policy 56 44 15
2022 None of the above 71 29 10
2019 Communications or public affairs 44 56 15
2019 Administration and operations 32 68 15
2019 Policy 66 34 20

Question 61b. What action(s) did you take to address the harassment you experienced? …I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 42 58 15
2024 Policy 30 70 25
2022 Security 34 66 10
2022 Administration and operations 39 61 15
2022 Policy 15 85 15
2022 None of the above 13 87 10
2020 Policy 43 57 10
2019 Policy 30 70 20

Question 61c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2022 Security 11 89 10
2022 Administration and operations 14 86 15
2022 Policy 20 80 15
2022 None of the above 8 92 10

Question 61d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2022 Security 10 90 10
2022 Administration and operations 6 94 15
2022 Policy 5 95 15
2022 None of the above 8 92 10
2020 Administration and operations 40 60 10
2020 Policy 0 100 10

Question 61e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 18 82 25
2022 Security 11 89 10
2022 Administration and operations 15 85 15
2022 Policy 10 90 15
2022 None of the above 11 89 10
2020 None of the above 0 100 10
2019 Communications or public affairs 0 100 15
2019 Administration and operations 0 100 15

Question 61f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 0 100 15
2024 Communications or public affairs 0 100 10
2024 Administration and operations 0 100 15
2024 Policy 0 100 25
2022 Security 0 100 10
2022 Administration and operations 15 85 15
2022 Policy 0 100 15
2022 None of the above 8 92 10
2020 Policy 0 100 10
2019 Administration and operations 0 100 15

Question 61g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2022 Security 0 100 10
2022 Administration and operations 17 83 15
2022 Policy 16 84 15
2022 None of the above 11 89 10
2020 None of the above 0 100 10
2019 Administration and operations 0 100 15

Question 61h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 33 67 15
2024 Administration and operations 0 100 15
2022 Security 0 100 10
2022 Administration and operations 15 85 15
2022 Policy 5 95 15
2022 None of the above 10 90 10
2020 None of the above 0 100 10
2019 Communications or public affairs 0 100 15

Question 61i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 18 82 25
2022 Security 50 50 10
2022 Administration and operations 30 70 15
2022 Policy 23 77 15
2022 None of the above 19 81 10
2020 None of the above 47 53 10
2019 Communications or public affairs 43 57 15
2019 Administration and operations 51 49 15

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2022 Security 0 100 10
2022 Administration and operations 27 73 10
2022 Policy 20 80 15
2020 Policy 0 100 10
2019 Administration and operations 0 100 15

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 27 73 25
2022 Security 18 82 10
2022 Administration and operations 9 91 10
2022 Policy 11 89 15
2019 Administration and operations 33 67 15

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2024 Administration and operations 0 100 15
2024 Policy 0 100 25
2022 Security 0 100 10
2022 Administration and operations 16 84 10
2022 Policy 0 100 15

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2022 Security 0 100 10
2022 Administration and operations 8 92 10
2022 Policy 10 90 15

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2024 Policy 30 70 25
2022 Security 8 92 10
2022 Administration and operations 9 91 10
2022 Policy 15 85 15

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2022 Security 11 89 10
2022 Administration and operations 0 100 10
2022 Policy 6 94 15
2020 Policy 0 100 10

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2022 Security 0 100 10
2022 Administration and operations 20 80 10
2022 Policy 9 91 15

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2022 Security 18 82 10
2022 Administration and operations 10 90 10
2022 Policy 13 87 15

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 0 100 10
2024 Administration and operations 0 100 15
2022 Security 16 84 10
2022 Administration and operations 10 90 10
2022 Policy 29 71 15
2020 Policy 0 100 10
2019 Administration and operations 0 100 15

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 40 60 15
2024 Policy 37 63 25
2022 Security 9 91 10
2022 Administration and operations 29 71 10
2022 Policy 34 66 15
2019 Administration and operations 29 71 15

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 0 100 15
2024 Administration and operations 0 100 15
2022 Security 21 79 10
2022 Administration and operations 0 100 10
2022 Policy 5 95 15
2020 Policy 0 100 10

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 51 49 15
2024 Administration and operations 45 55 15
2024 Policy 48 52 25
2022 Security 17 83 10
2022 Administration and operations 21 79 10
2022 Policy 44 56 15
2019 Administration and operations 40 60 15

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 0 100 15
2024 Communications or public affairs 0 100 10
2024 Administration and operations 0 100 15
2022 Security 0 100 10
2022 Administration and operations 0 100 10
2022 Policy 0 100 15
2020 Policy 0 100 10
2019 Administration and operations 0 100 15

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Intelligence analysts 58 42 15
2024 Communications or public affairs 51 49 10
2024 Administration and operations 52 48 15
2024 Policy 59 41 25
2022 Security 58 42 10
2022 Administration and operations 46 54 10
2022 Policy 41 59 15
2020 Policy 59 41 10
2019 Administration and operations 51 49 15

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I intend to file a grievance or a formal complaint, but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 0 100 25

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 15
2022 Security 23 77 10
2022 Administration and operations 16 84 10
2022 Policy 6 94 15

Question 63. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Access to information and privacy 23 13 9 6 3 33 12 65 18 25
2024 Administration and operations 21 8 12 8 4 35 12 53 24 135
2024 Human resources 24 11 10 4 6 28 18 65 17 55
2024 Financial management 26 7 12 0 5 37 12 66 10 45
2024 Information management 24 19 0 6 4 39 7 80 20 25
2024 Information technology 19 15 14 3 1 29 18 65 8 70
2024 Policy 12 10 14 12 6 39 8 41 32 185
2022 Client contact centre 33 16 5 0 0 21 25 90 0 20
2022 Communications or public affairs 13 3 11 4 4 49 16 45 23 70
2022 Administration and operations 15 13 15 5 4 34 14 53 17 125
2022 Human resources 27 25 4 0 2 32 11 89 3 55
2022 Financial management 27 13 12 6 3 27 12 66 14 25
2022 Information management 26 3 21 7 7 29 8 46 22 25
2022 Policy 4 7 10 5 2 57 15 41 24 160
2022 None of the above 15 11 15 12 9 28 9 42 33 55
2020 Client contact centre 28 11 21 0 0 15 25 65 0 15
2020 Communications or public affairs 13 11 11 6 2 41 15 56 18 90
2020 Access to information and privacy 17 7 9 7 4 38 17 55 25 25
2020 Security 15 2 22 2 8 41 10 35 20 40
2020 Administration and operations 24 12 16 2 3 34 10 63 8 125
2020 Human resources 33 17 14 6 5 21 4 66 15 65
2020 Financial management 53 11 6 0 5 20 5 85 7 45
2020 Information management 20 3 18 7 0 44 8 48 14 30
2020 Information technology 24 16 21 0 5 26 7 61 8 40
2020 Data sciences 23 3 12 3 0 53 6 63 8 30
2020 Policy 6 13 11 6 5 49 11 46 27 160
2020 Project management 37 14 10 0 0 31 8 84 0 10
2020 None of the above 12 14 16 12 12 31 3 38 37 55
2019 Client contact centre 17 34 31 11 0 7 0 55 11 10
2019 Communications or public affairs 22 23 14 11 1 21 9 64 16 105
2019 Access to information and privacy 19 19 7 0 7 22 26 72 14 30
2019 Security 15 13 21 8 8 31 3 42 25 45
2019 Legal services 0 24 18 12 6 18 24 40 30 15
2019 Administration and operations 23 13 21 7 4 22 8 53 16 125
2019 Human resources 20 17 8 10 5 27 14 62 24 60
2019 Financial management 28 13 16 4 0 29 10 67 7 45
2019 Information management 39 15 8 7 0 22 10 78 11 25
2019 Information technology 26 19 19 9 6 16 5 57 18 60
2019 Data sciences 17 9 11 9 0 45 9 56 19 10
2019 Policy 14 18 12 5 3 37 11 62 16 185
2019 Project management 18 0 26 7 9 30 9 29 27 10
2019 Other services to the public 8 17 7 8 0 40 20 62 21 10
2019 None of the above 27 11 13 15 3 21 11 55 26 65

Question 64. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 19 29 19 9 4 18 2 60 16 70
2024 Access to information and privacy 40 21 6 13 0 21 0 77 16 25
2024 Administration and operations 36 28 18 7 3 8 1 70 11 135
2024 Human resources 42 29 9 7 5 5 4 77 13 55
2024 Financial management 38 22 13 3 3 20 0 75 8 45
2024 Information management 43 35 8 3 4 7 0 83 8 25
2024 Information technology 32 19 21 4 1 18 4 66 7 70
2024 Data sciences 61 20 6 4 5 4 0 84 10 20
2024 Policy 23 30 11 11 6 19 0 66 21 185
2024 Other services to the public 40 0 22 0 0 31 7 65 0 15
2024 None of the above 36 26 9 11 3 16 0 73 16 35
2022 Client contact centre 48 29 11 0 0 6 6 88 0 20
2022 Communications or public affairs 38 23 11 4 3 20 1 77 9 65
2022 Access to information and privacy 31 22 9 19 0 12 7 65 24 25
2022 Security 19 34 13 12 10 10 0 60 26 30
2022 Administration and operations 32 32 15 7 2 12 0 73 10 125
2022 Human resources 39 33 10 2 2 13 1 85 4 55
2022 Financial management 59 13 5 6 0 16 0 87 7 25
2022 Information management 33 18 15 17 7 11 0 57 26 25
2022 Information technology 21 50 12 3 3 11 0 80 6 35
2022 Data sciences 28 32 0 0 0 39 0 100 0 20
2022 Policy 19 26 18 5 3 28 1 64 11 160
2022 None of the above 18 24 18 14 9 15 1 50 28 55
2020 Client contact centre 42 24 21 0 0 8 6 76 0 15
2020 Communications or public affairs 43 27 7 8 1 13 0 81 10 90
2020 Access to information and privacy 40 22 9 4 0 16 9 83 5 25
2020 Security 38 17 22 5 8 8 2 61 14 40
2020 Administration and operations 41 23 15 2 3 17 0 76 6 125
2020 Human resources 42 22 21 6 2 8 0 69 9 65
2020 Financial management 65 13 4 5 0 13 0 89 6 40
2020 Information management 47 28 7 7 0 12 0 85 8 30
2020 Information technology 39 28 24 2 2 5 0 70 5 40
2020 Data sciences 49 11 13 0 0 27 0 82 0 30
2020 Policy 21 31 16 9 3 19 1 65 16 160
2020 Project management 51 12 10 0 0 28 0 87 0 10
2020 None of the above 30 23 18 6 11 12 0 60 19 55
2019 Client contact centre 24 52 14 11 0 0 0 76 11 10
2019 Communications or public affairs 40 36 12 5 0 6 0 81 6 105
2019 Access to information and privacy 49 28 12 3 5 3 0 80 8 30
2019 Security 31 22 21 2 7 18 0 64 10 45
2019 Legal services 24 24 24 18 6 0 6 50 25 15
2019 Administration and operations 41 26 16 3 1 9 3 77 4 125
2019 Human resources 45 23 11 11 2 6 2 74 14 60
2019 Financial management 40 30 16 2 0 12 0 79 2 45
2019 Information management 46 30 4 0 11 4 6 84 12 25
2019 Information technology 45 24 12 4 3 12 0 78 8 60
2019 Data sciences 52 9 11 9 0 19 0 75 11 10
2019 Policy 30 28 18 8 1 14 2 69 10 190
2019 Project management 36 9 16 7 9 23 0 58 21 10
2019 Other services to the public 45 15 8 8 0 23 0 78 11 10
2019 None of the above 42 17 22 6 4 6 2 65 11 65
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Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. 

Question 65. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 0 100 15
2024 Intelligence analysts 17 83 45
2024 Access to information and privacy 0 100 25
2024 Administration and operations 6 94 135
2024 Information technology 10 90 70
2024 Policy 9 91 185
2022 Client contact centre 0 100 20
2022 Communications or public affairs 9 91 70
2022 Security 13 87 35
2022 Administration and operations 7 93 125
2022 Policy 5 95 160
2022 None of the above 9 91 55
2020 Communications or public affairs 7 93 90
2020 Access to information and privacy 0 100 25
2020 Administration and operations 9 91 120
2020 Human resources 0 100 65
2020 Policy 4 96 160
2020 Project management 0 100 10
2020 None of the above 10 90 55
2019 Client contact centre 0 100 10
2019 Administration and operations 6 94 125
2019 Human resources 8 92 60
2019 Data sciences 0 100 10
2019 Policy 9 91 190
2019 Project management 0 100 10
2019 Other services to the public 0 100 10
2019 None of the above 10 90 65

Question 66a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 54 46 15

Question 66b. From whom did you experience discrimination on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 94 6 15

Question 66c. From whom did you experience discrimination on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10
2019 Policy 0 100 15

Question 66d. From whom did you experience discrimination on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 0 100 15
2020 Administration and operations 0 100 10
2019 Policy 0 100 15

Question 66e. From whom did you experience discrimination on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10
2019 Policy 36 64 15

Question 66f. From whom did you experience discrimination on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10
2019 Policy 0 100 15

Question 66g. From whom did you experience discrimination on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 15

Question 67a. Please indicate the type of discrimination you experienced. …Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 60 40 15
2019 Policy 32 68 15

Question 67c. Please indicate the type of discrimination you experienced. …Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 30 70 15

Question 67d. Please indicate the type of discrimination you experienced. …Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 15

Question 67e. Please indicate the type of discrimination you experienced. …Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 38 62 15

Question 67f. Please indicate the type of discrimination you experienced. …Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 50 50 15

Question 67g. Please indicate the type of discrimination you experienced. …Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 0 100 15

Question 67h. Please indicate the type of discrimination you experienced. …Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 15

Question 67j. Please indicate the type of discrimination you experienced. …Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 39 61 15

Question 67k. Please indicate the type of discrimination you experienced. …Genetic characteristics (including a requirement to undergo a genetic test or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 0 100 15
2020 Administration and operations 0 100 10
2019 Policy 0 100 15

Question 67l. Please indicate the type of discrimination you experienced. …Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 15

Question 67m. Please indicate the type of discrimination you experienced. …Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 0 100 15
2020 Administration and operations 0 100 10
2019 Policy 0 100 15

Question 68a. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 54 46 15
2020 Administration and operations 0 100 10
2019 Policy 38 62 15

Question 68c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10
2019 Policy 0 100 15

Question 68d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10
2019 Policy 0 100 15

Question 68e. What action(s) did you take to address the discrimination you experienced? …I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10
2019 Policy 0 100 15

Question 68f. What action(s) did you take to address the discrimination you experienced? …I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 0 100 15
2020 Administration and operations 0 100 10
2019 Policy 0 100 15

Question 68i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 46 54 15
2020 Administration and operations 53 47 10
2019 Policy 56 44 15

Question 69b. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 42 58 15
2019 Policy 58 42 15

Question 69c. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10

Question 69d. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10
2019 Policy 0 100 15

Question 69e. Why did you not file a grievance or formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 0 100 15
2020 Administration and operations 0 100 10
2019 Policy 0 100 15

Question 69f. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 0 100 15

Question 69g. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10

Question 69h. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 0 100 15

Question 69i. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10

Question 69j. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 49 51 15
2020 Administration and operations 0 100 10

Question 69k. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10
2019 Policy 0 100 15

Question 69l. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 58 42 15
2020 Administration and operations 53 47 10
2019 Policy 42 58 15

Question 69m. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10
2019 Policy 0 100 15

Question 69n. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 76 24 15
2019 Policy 55 45 15

Question 69o. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I intend to file a grievance or a formal complaint, but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Policy 0 100 15

Question 69p. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 10

Question 70. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Access to information and privacy 27 17 15 0 0 33 7 75 0 25
2024 Administration and operations 22 8 20 7 2 34 8 51 16 135
2024 Human resources 26 15 9 1 9 29 10 67 18 55
2024 Financial management 30 14 11 4 3 27 10 70 12 45
2024 Information management 35 18 11 0 4 32 0 78 6 25
2024 Information technology 27 8 16 3 6 30 10 59 14 70
2024 Data sciences 30 21 14 5 0 16 14 73 7 20
2024 Policy 12 11 18 9 4 40 6 43 24 185
2024 None of the above 16 12 17 3 3 42 6 55 12 35
2022 Client contact centre 39 21 14 5 0 21 0 76 7 20
2022 Communications or public affairs 13 7 19 0 3 48 11 47 7 70
2022 Administration and operations 20 15 13 2 2 38 10 66 9 125
2022 Human resources 26 23 13 0 0 37 1 79 0 55
2022 Financial management 25 13 9 14 0 24 16 62 23 25
2022 Information management 26 0 18 3 4 46 3 51 14 25
2022 Data sciences 26 6 0 0 0 59 9 100 0 20
2022 Policy 7 7 17 2 3 58 6 38 14 160
2022 None of the above 8 9 25 5 5 38 11 33 19 55
2020 Client contact centre 28 29 21 0 0 8 14 73 0 15
2020 Communications or public affairs 13 14 10 8 1 42 12 59 19 90
2020 Access to information and privacy 12 11 13 0 0 47 17 64 0 25
2020 Security 16 5 15 5 9 40 10 42 27 40
2020 Administration and operations 26 14 15 2 2 34 6 68 7 120
2020 Human resources 35 10 17 5 2 25 6 66 9 65
2020 Financial management 53 8 8 5 2 23 0 80 9 45
2020 Information management 28 7 13 0 0 49 3 73 0 30
2020 Information technology 24 14 18 3 0 29 12 65 5 40
2020 Data sciences 24 10 12 0 0 48 6 74 0 30
2020 Policy 5 14 12 2 2 54 10 54 12 160
2020 Project management 37 14 10 0 0 31 8 84 0 10
2020 None of the above 13 19 20 5 5 32 5 52 16 55
2019 Client contact centre 11 48 17 0 0 13 11 77 0 10
2019 Communications or public affairs 23 17 15 6 0 29 9 65 10 105
2019 Access to information and privacy 22 8 15 0 0 35 21 67 0 30
2019 Security 19 7 22 2 6 41 3 46 14 45
2019 Legal services 0 18 29 6 12 18 18 27 27 15
2019 Administration and operations 29 12 19 2 3 26 9 64 7 125
2019 Human resources 21 22 8 3 2 30 13 77 9 60
2019 Financial management 32 10 14 0 0 32 11 75 0 45
2019 Information management 25 11 8 12 3 32 10 61 26 25
2019 Information technology 27 24 18 2 2 21 7 71 4 60
2019 Data sciences 26 0 20 9 0 45 0 48 16 10
2019 Policy 15 15 13 2 1 44 11 66 6 190
2019 Project management 19 0 29 8 10 17 18 29 27 10
2019 Other services to the public 25 0 14 8 8 25 20 45 30 10
2019 None of the above 23 11 21 0 4 29 12 58 7 65

Question 71. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 21 37 13 11 1 15 1 70 15 70
2024 Access to information and privacy 36 43 3 3 0 12 3 93 4 25
2024 Administration and operations 37 27 20 5 4 8 0 69 9 135
2024 Human resources 38 42 6 3 5 6 0 85 9 55
2024 Financial management 46 25 10 0 3 13 2 84 4 45
2024 Information management 46 35 7 0 4 8 0 88 4 25
2024 Information technology 39 21 12 4 6 15 4 73 12 70
2024 Data sciences 64 17 9 6 0 4 0 84 6 20
2024 Policy 24 30 16 10 5 14 0 64 17 185
2024 None of the above 45 25 11 9 3 7 0 75 13 35
2022 Client contact centre 54 34 0 5 0 6 0 94 6 20
2022 Communications or public affairs 42 29 7 0 3 18 1 88 3 70
2022 Access to information and privacy 26 38 11 3 0 19 3 83 3 25
2022 Security 20 32 27 0 11 11 0 58 12 35
2022 Administration and operations 38 31 12 3 2 13 1 79 6 125
2022 Human resources 42 37 10 0 0 10 0 88 0 55
2022 Financial management 38 24 9 11 3 15 0 73 16 25
2022 Information management 33 18 21 6 4 18 0 62 12 25
2022 Information technology 31 35 14 9 5 2 2 70 15 35
2022 Data sciences 50 15 11 0 0 25 0 86 0 20
2022 Policy 24 29 18 7 4 18 1 64 14 160
2022 None of the above 17 30 17 4 5 23 4 64 12 55
2020 Client contact centre 34 32 21 0 0 8 6 76 0 15
2020 Communications or public affairs 40 26 7 7 1 20 0 82 10 90
2020 Access to information and privacy 31 26 21 0 0 13 9 73 0 25
2020 Security 30 20 22 5 5 16 3 61 12 40
2020 Administration and operations 42 23 15 2 2 16 0 78 4 125
2020 Human resources 49 21 14 6 0 9 0 78 7 65
2020 Financial management 66 16 6 7 0 2 3 86 8 45
2020 Information management 49 35 10 0 0 7 0 89 0 30
2020 Information technology 42 25 16 3 2 10 2 76 6 40
2020 Data sciences 45 18 12 0 0 25 0 84 0 30
2020 Policy 23 30 20 4 1 20 1 68 6 160
2020 None of the above 33 19 24 2 7 16 0 62 10 55
2019 Client contact centre 24 59 17 0 0 0 0 83 0 10
2019 Communications or public affairs 40 32 12 6 0 8 2 80 6 105
2019 Access to information and privacy 49 15 16 0 0 19 0 80 0 30
2019 Security 31 16 22 0 6 25 0 62 8 45
2019 Legal services 29 24 18 0 12 12 6 64 14 15
2019 Administration and operations 42 30 18 1 2 6 2 78 3 120
2019 Human resources 43 33 7 5 2 9 2 85 7 60
2019 Financial management 46 24 14 0 0 16 0 83 0 45
2019 Information management 33 22 7 12 3 17 6 71 19 25
2019 Information technology 48 27 13 0 2 11 0 84 2 60
2019 Data sciences 26 35 11 9 0 19 0 75 11 10
2019 Policy 32 30 14 4 0 17 2 77 6 190
2019 Project management 36 16 16 7 0 25 0 69 10 10
2019 Other services to the public 45 15 7 8 8 17 0 72 20 10
2019 None of the above 38 16 18 6 4 15 2 66 13 65
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Stress and Well-Being

Question 73a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 36 34 25 0 0 0 5 38 62 15
2024 Intelligence analysts 49 21 16 4 8 0 2 50 50 45
2024 Communications or public affairs 27 35 17 9 7 0 5 28 72 70
2024 Access to information and privacy 33 30 14 11 12 0 0 33 67 25
2024 Security 44 21 14 11 11 0 0 44 56 30
2024 Administration and operations 45 29 15 2 8 0 1 46 54 135
2024 Human resources 46 29 19 0 2 0 5 49 51 55
2024 Financial management 59 16 14 6 4 0 2 60 40 45
2024 Information management 39 39 15 3 4 0 0 39 61 25
2024 Information technology 58 17 11 4 5 0 4 61 39 70
2024 Data sciences 34 38 6 10 7 0 5 36 64 20
2024 Policy 51 24 13 5 4 0 2 52 48 185
2024 Project management 48 33 13 7 0 0 0 48 52 15
2024 Other services to the public 76 15 0 9 0 0 0 76 24 15
2024 None of the above 55 14 12 14 6 0 0 55 45 35
2022 Client contact centre 43 20 29 0 8 0 0 20
2022 Communications or public affairs 32 37 11 9 11 0 1 70
2022 Access to information and privacy 25 47 3 7 18 0 0 25
2022 Security 27 33 25 5 3 0 7 35
2022 Administration and operations 47 22 14 7 9 1 1 125
2022 Human resources 41 37 4 11 7 0 0 55
2022 Financial management 37 29 18 0 5 10 0 25
2022 Information management 53 18 20 6 3 0 0 25
2022 Information technology 34 24 21 8 13 0 0 35
2022 Data sciences 21 53 19 0 8 0 0 20
2022 Policy 44 35 12 5 4 0 0 160
2022 Other services to the public 43 17 13 14 0 0 15 15
2022 None of the above 16 40 20 9 10 2 3 55
2020 Client contact centre 43 22 23 6 0 0 6 15
2020 Communications or public affairs 34 35 15 7 10 0 0 90
2020 Access to information and privacy 40 42 11 7 0 0 0 25
2020 Security 42 28 19 9 3 0 0 40
2020 Administration and operations 43 26 18 4 8 0 0 120
2020 Human resources 46 30 14 6 4 0 0 65
2020 Financial management 56 18 23 0 3 0 0 40
2020 Information management 35 44 10 7 0 5 0 30
2020 Information technology 44 28 7 13 6 0 3 40
2020 Data sciences 57 20 6 3 10 3 0 30
2020 Policy 42 35 16 6 1 0 0 160
2020 Project management 29 61 10 0 0 0 0 10
2020 None of the above 39 19 28 10 4 0 0 55
2019 Client contact centre 18 17 24 24 7 0 11 10
2019 Communications or public affairs 24 33 23 13 7 0 1 105
2019 Access to information and privacy 30 39 22 0 6 3 0 30
2019 Security 32 35 13 18 0 0 2 45
2019 Legal services 18 18 29 6 29 0 0 15
2019 Administration and operations 26 28 23 7 14 0 2 125
2019 Human resources 41 26 12 12 8 0 2 60
2019 Financial management 34 30 20 12 4 0 0 45
2019 Information management 29 36 18 10 8 0 0 25
2019 Information technology 35 28 20 9 8 0 0 60
2019 Data sciences 35 17 31 9 9 0 0 10
2019 Policy 25 34 25 9 6 0 0 190
2019 Project management 16 41 9 7 28 0 0 10
2019 Other services to the public 37 15 25 8 15 0 0 10
2019 None of the above 29 27 21 11 11 0 0 65

Question 73b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 20 7 12 7 0 0 55 45 15
2024 Intelligence analysts 18 20 19 32 12 0 0 18 82 40
2024 Communications or public affairs 17 23 38 9 11 0 2 17 83 70
2024 Access to information and privacy 7 14 26 17 35 0 0 7 93 25
2024 Security 7 29 25 15 25 0 0 7 93 30
2024 Administration and operations 23 40 18 12 7 0 1 23 77 135
2024 Human resources 15 23 31 16 15 0 0 15 85 55
2024 Financial management 27 30 13 8 22 0 0 27 73 45
2024 Information management 35 32 20 13 0 0 0 35 65 25
2024 Information technology 27 34 20 8 7 2 2 28 72 65
2024 Data sciences 32 21 21 15 11 0 0 32 68 20
2024 Policy 7 19 24 24 26 0 0 7 93 185
2024 Project management 0 37 37 13 14 0 0 0 100 15
2024 Other services to the public 32 45 0 16 7 0 0 32 68 15
2024 None of the above 27 30 17 14 12 0 0 27 73 35
2022 Client contact centre 25 33 26 10 6 0 0 20
2022 Communications or public affairs 13 38 25 9 15 0 0 70
2022 Access to information and privacy 4 27 33 14 23 0 0 25
2022 Security 14 35 25 20 6 0 0 35
2022 Administration and operations 21 27 26 13 12 0 0 125
2022 Human resources 9 31 28 23 9 0 0 55
2022 Financial management 12 33 9 24 22 0 0 25
2022 Information management 19 29 24 19 10 0 0 25
2022 Information technology 14 23 27 25 9 2 0 35
2022 Data sciences 16 40 29 10 5 0 0 20
2022 Policy 7 21 29 21 21 0 0 160
2022 Other services to the public 19 36 26 6 5 0 8 15
2022 None of the above 18 26 24 9 21 2 0 55
2020 Client contact centre 38 12 24 20 0 0 6 15
2020 Communications or public affairs 15 21 25 22 17 0 0 90
2020 Access to information and privacy 5 19 27 23 26 0 0 25
2020 Security 26 25 36 5 5 0 3 40
2020 Administration and operations 29 25 26 13 6 0 1 125
2020 Human resources 20 29 27 18 6 0 0 65
2020 Financial management 26 33 18 17 6 0 0 45
2020 Information management 42 24 21 7 6 0 0 30
2020 Information technology 15 15 33 26 9 0 2 40
2020 Data sciences 18 32 34 10 6 0 0 30
2020 Policy 7 17 29 27 21 0 0 160
2020 Project management 14 29 37 0 20 0 0 10
2020 None of the above 24 27 21 15 13 0 0 55
2019 Client contact centre 31 11 41 7 0 0 11 10
2019 Communications or public affairs 22 39 19 11 7 0 1 105
2019 Access to information and privacy 16 42 23 16 0 3 0 30
2019 Security 16 39 21 22 0 0 2 45
2019 Legal services 6 29 12 35 18 0 0 15
2019 Administration and operations 31 31 24 8 5 0 1 125
2019 Human resources 18 22 26 14 20 0 0 60
2019 Financial management 13 49 19 7 12 0 0 45
2019 Information management 31 37 17 8 8 0 0 25
2019 Information technology 16 47 21 9 7 0 0 60
2019 Data sciences 9 37 26 11 17 0 0 10
2019 Policy 10 26 35 19 10 0 0 190
2019 Project management 9 25 26 24 16 0 0 10
2019 Other services to the public 38 8 46 8 0 0 0 10
2019 None of the above 21 29 33 7 10 0 0 65

Question 73c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 25 13 5 0 0 0 56 44 15
2024 Intelligence analysts 12 27 19 36 6 0 0 12 88 45
2024 Communications or public affairs 21 30 18 23 4 0 5 22 78 70
2024 Access to information and privacy 14 10 15 29 28 4 0 14 86 25
2024 Security 17 27 20 18 18 0 0 17 83 30
2024 Administration and operations 34 31 17 12 5 0 1 34 66 135
2024 Human resources 22 31 21 14 12 0 0 22 78 50
2024 Financial management 37 19 20 2 19 0 4 38 62 45
2024 Information management 64 15 3 18 0 0 0 64 36 25
2024 Information technology 38 39 14 4 1 1 2 39 61 70
2024 Data sciences 41 36 9 15 0 0 0 41 59 20
2024 Policy 11 22 24 21 22 0 0 11 89 185
2024 Project management 29 38 33 0 0 0 0 29 71 15
2024 Other services to the public 55 31 0 15 0 0 0 55 45 15
2024 None of the above 26 33 24 11 6 0 0 26 74 35
2022 Client contact centre 28 40 17 5 11 0 0 20
2022 Communications or public affairs 23 31 25 9 11 0 1 70
2022 Access to information and privacy 4 21 28 28 18 0 0 25
2022 Security 25 33 14 18 10 0 0 35
2022 Administration and operations 27 29 21 15 8 0 0 125
2022 Human resources 13 37 21 18 11 0 0 55
2022 Financial management 23 25 26 6 21 0 0 25
2022 Information management 50 18 21 7 4 0 0 25
2022 Information technology 15 38 18 12 12 2 3 35
2022 Data sciences 45 17 26 5 0 0 7 20
2022 Policy 10 26 29 17 18 0 0 160
2022 Other services to the public 34 40 13 5 0 0 8 15
2022 None of the above 24 30 20 8 15 2 1 55
2020 Client contact centre 59 11 6 11 0 0 12 15
2020 Communications or public affairs 24 29 19 17 9 0 1 90
2020 Access to information and privacy 10 17 23 30 15 0 5 25
2020 Security 24 30 29 13 2 0 3 40
2020 Administration and operations 35 30 21 9 4 0 2 120
2020 Human resources 29 30 27 8 6 0 0 65
2020 Financial management 44 27 14 11 4 0 0 45
2020 Information management 46 39 9 7 0 0 0 30
2020 Information technology 20 31 29 11 2 2 5 40
2020 Data sciences 30 29 31 4 6 0 0 30
2020 Policy 10 22 30 22 16 0 0 160
2020 Project management 24 29 27 0 20 0 0 10
2020 None of the above 28 28 18 17 9 0 0 55
2019 Client contact centre 31 38 24 7 0 0 0 10
2019 Communications or public affairs 32 40 16 9 2 0 1 100
2019 Access to information and privacy 27 40 22 8 0 3 0 30
2019 Security 26 35 20 15 2 0 2 45
2019 Legal services 12 18 29 24 18 0 0 15
2019 Administration and operations 32 30 22 7 8 0 2 125
2019 Human resources 15 26 30 15 14 0 0 60
2019 Financial management 32 36 16 14 2 0 0 45
2019 Information management 39 39 11 8 4 0 0 25
2019 Information technology 23 43 25 6 3 0 0 60
2019 Data sciences 9 54 9 20 9 0 0 10
2019 Policy 13 34 27 17 9 0 0 185
2019 Project management 9 34 18 22 18 0 0 10
2019 Other services to the public 38 32 30 0 0 0 0 10
2019 None of the above 31 27 29 10 2 0 1 65

Question 73d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 26 19 14 12 0 0 28 72 15
2024 Intelligence analysts 8 31 28 20 14 0 0 8 92 45
2024 Communications or public affairs 23 29 22 14 10 0 2 24 76 70
2024 Access to information and privacy 22 6 21 16 35 0 0 22 78 25
2024 Security 7 17 27 28 21 0 0 7 93 30
2024 Administration and operations 32 22 20 10 12 1 2 33 67 135
2024 Human resources 14 43 22 11 11 0 0 14 86 55
2024 Financial management 30 20 20 8 20 0 1 31 69 45
2024 Information management 30 37 23 11 0 0 0 30 70 25
2024 Information technology 29 28 19 9 12 0 2 30 70 70
2024 Data sciences 24 24 28 9 16 0 0 24 76 20
2024 Policy 15 27 24 20 13 0 0 15 85 185
2024 Project management 8 36 15 28 13 0 0 8 92 15
2024 Other services to the public 48 22 16 8 7 0 0 48 52 15
2024 None of the above 35 30 9 12 12 0 2 36 64 35
2022 Client contact centre 51 16 7 16 11 0 0 20
2022 Communications or public affairs 21 21 29 8 17 0 4 70
2022 Access to information and privacy 14 8 24 11 39 0 4 25
2022 Security 18 23 33 14 12 0 0 35
2022 Administration and operations 32 27 17 12 11 0 1 125
2022 Human resources 18 37 20 16 10 0 0 55
2022 Financial management 12 18 35 16 16 0 4 25
2022 Information management 13 25 30 19 13 0 0 25
2022 Information technology 19 16 34 12 17 3 0 35
2022 Data sciences 23 43 6 16 5 0 7 20
2022 Policy 17 21 31 18 12 1 2 160
2022 Other services to the public 35 38 8 5 6 0 8 15
2022 None of the above 22 19 16 18 23 2 0 55
2020 Client contact centre 29 20 32 14 0 0 6 15
2020 Communications or public affairs 22 28 25 11 15 0 0 90
2020 Access to information and privacy 10 4 26 34 26 0 0 25
2020 Security 31 18 34 12 3 0 3 40
2020 Administration and operations 34 27 23 9 5 0 2 120
2020 Human resources 30 29 20 20 2 0 0 65
2020 Financial management 41 31 13 11 4 0 0 45
2020 Information management 31 29 27 7 7 0 0 30
2020 Information technology 17 29 13 17 21 2 2 40
2020 Data sciences 43 24 22 4 7 0 0 30
2020 Policy 22 17 26 18 14 1 1 160
2020 Project management 24 37 10 10 20 0 0 10
2020 None of the above 25 26 16 19 11 2 0 55
2019 Client contact centre 48 28 0 17 7 0 0 10
2019 Communications or public affairs 26 35 22 12 3 0 1 105
2019 Access to information and privacy 30 36 20 12 0 3 0 30
2019 Security 22 25 22 18 11 0 2 45
2019 Legal services 6 18 35 24 18 0 0 15
2019 Administration and operations 37 36 15 8 3 1 2 125
2019 Human resources 15 32 27 13 13 0 0 60
2019 Financial management 23 24 30 11 6 5 0 45
2019 Information management 25 26 11 15 17 0 6 25
2019 Information technology 18 35 27 10 6 0 3 60
2019 Data sciences 28 17 9 29 17 0 0 10
2019 Policy 25 30 24 13 8 0 0 185
2019 Project management 0 9 33 33 26 0 0 10
2019 Other services to the public 45 17 24 7 8 0 0 10
2019 None of the above 24 30 16 17 10 2 0 65

Question 73e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 33 7 0 5 0 0 54 46 15
2024 Intelligence analysts 29 25 27 8 10 0 2 29 71 45
2024 Communications or public affairs 38 19 19 12 10 0 3 39 61 70
2024 Access to information and privacy 31 14 10 9 21 0 13 36 64 25
2024 Security 28 34 21 7 7 0 3 29 71 30
2024 Administration and operations 47 21 13 11 3 0 5 49 51 135
2024 Human resources 52 27 12 0 4 0 5 55 45 55
2024 Financial management 42 19 15 7 13 0 4 44 56 45
2024 Information management 79 11 6 4 0 0 0 79 21 25
2024 Information technology 59 13 13 0 5 3 8 66 34 70
2024 Data sciences 40 45 5 10 0 0 0 40 60 20
2024 Policy 17 24 20 18 21 0 0 17 83 185
2024 Project management 40 47 6 0 7 0 0 40 60 15
2024 Other services to the public 69 8 8 0 7 0 8 76 24 15
2024 None of the above 47 21 6 8 12 0 6 50 50 35
2022 Client contact centre 67 0 17 5 11 0 0 20
2022 Communications or public affairs 28 31 12 13 13 0 3 70
2022 Access to information and privacy 27 27 13 11 9 0 13 25
2022 Security 36 21 26 11 3 0 3 35
2022 Administration and operations 41 24 13 11 9 0 2 125
2022 Human resources 37 23 19 6 8 2 4 55
2022 Financial management 28 31 13 2 21 0 4 25
2022 Information management 65 18 0 10 4 0 4 25
2022 Information technology 39 26 9 10 10 2 2 35
2022 Data sciences 57 7 24 0 5 0 7 20
2022 Policy 13 27 22 18 19 0 0 160
2022 Other services to the public 49 26 18 0 0 0 8 15
2022 None of the above 33 23 15 10 14 2 2 55
2020 Client contact centre 63 25 0 6 0 0 6 15
2020 Communications or public affairs 25 22 25 15 12 0 1 90
2020 Access to information and privacy 27 21 22 11 15 0 4 25
2020 Security 39 35 14 7 2 0 3 40
2020 Administration and operations 39 23 21 9 5 0 2 120
2020 Human resources 42 25 14 10 4 0 5 65
2020 Financial management 53 25 2 10 9 0 0 45
2020 Information management 63 27 3 7 0 0 0 30
2020 Information technology 25 33 18 13 7 3 3 40
2020 Data sciences 29 38 13 10 10 0 0 30
2020 Policy 12 19 23 25 20 0 0 160
2020 Project management 24 29 17 10 20 0 0 10
2020 None of the above 39 21 19 11 8 0 2 55
2019 Client contact centre 38 21 13 17 0 0 11 10
2019 Communications or public affairs 40 30 18 10 2 0 1 105
2019 Access to information and privacy 63 28 6 0 3 0 0 30
2019 Security 39 25 27 7 0 0 2 45
2019 Legal services 12 24 35 18 6 0 6 15
2019 Administration and operations 45 28 12 8 6 0 2 125
2019 Human resources 40 30 8 11 7 0 3 60
2019 Financial management 46 32 9 10 2 0 2 45
2019 Information management 72 11 10 0 8 0 0 25
2019 Information technology 49 29 10 2 6 0 3 60
2019 Data sciences 54 9 11 9 17 0 0 10
2019 Policy 20 31 26 14 9 0 0 185
2019 Project management 26 43 9 7 14 0 0 10
2019 Other services to the public 53 14 17 0 0 0 17 10
2019 None of the above 27 39 12 12 8 2 0 65

Question 73f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 49 39 0 12 0 0 0 49 51 15
2024 Intelligence analysts 18 28 31 12 10 0 0 18 82 45
2024 Communications or public affairs 25 33 12 17 11 0 1 26 74 70
2024 Access to information and privacy 27 18 3 22 25 0 4 29 71 25
2024 Security 20 32 21 7 21 0 0 20 80 30
2024 Administration and operations 33 30 15 14 8 0 0 33 67 135
2024 Human resources 24 29 12 21 15 0 0 24 76 55
2024 Financial management 35 25 14 5 22 0 0 35 65 45
2024 Information management 36 29 13 8 11 3 0 37 63 25
2024 Information technology 40 21 15 4 15 0 5 42 58 70
2024 Data sciences 34 24 25 12 5 0 0 34 66 20
2024 Policy 12 27 17 17 28 0 0 12 88 185
2024 Project management 27 12 39 8 13 0 0 27 73 15
2024 Other services to the public 53 17 8 14 8 0 0 53 47 15
2024 None of the above 39 25 10 6 20 0 0 39 61 35
2022 Client contact centre 50 28 5 5 11 0 0 20
2022 Communications or public affairs 29 25 18 12 17 0 0 70
2022 Access to information and privacy 21 43 10 10 15 0 0 25
2022 Security 18 26 25 24 7 0 0 35
2022 Administration and operations 32 19 26 11 12 0 0 125
2022 Human resources 18 23 25 16 18 0 0 55
2022 Financial management 26 14 26 4 30 0 0 25
2022 Information management 43 29 11 14 3 0 0 25
2022 Information technology 26 22 16 9 25 3 0 35
2022 Data sciences 18 18 48 0 8 0 7 20
2022 Policy 9 31 16 24 21 0 0 160
2022 Other services to the public 28 43 9 5 6 0 8 15
2022 None of the above 28 17 20 13 18 2 2 55
2020 Client contact centre 33 50 0 6 6 0 6 15
2020 Communications or public affairs 20 31 14 20 14 0 0 90
2020 Access to information and privacy 13 27 23 19 19 0 0 25
2020 Security 22 51 13 5 7 0 3 35
2020 Administration and operations 32 26 22 12 9 0 0 125
2020 Human resources 40 24 23 9 4 0 0 65
2020 Financial management 31 29 18 8 15 0 0 45
2020 Information management 38 31 24 7 0 0 0 30
2020 Information technology 22 22 29 21 4 0 2 40
2020 Data sciences 38 20 21 18 3 0 0 30
2020 Policy 10 18 25 23 25 0 0 160
2020 Project management 24 20 28 17 12 0 0 10
2020 None of the above 24 19 30 15 9 2 0 55
2019 Client contact centre 38 28 13 0 21 0 0 10
2019 Communications or public affairs 32 26 24 9 8 0 0 105
2019 Access to information and privacy 48 21 17 6 5 3 0 30
2019 Security 34 28 23 11 2 0 2 45
2019 Legal services 12 18 35 6 24 0 6 15
2019 Administration and operations 27 38 21 8 6 0 1 125
2019 Human resources 35 32 15 12 7 0 0 60
2019 Financial management 34 27 10 21 6 0 2 45
2019 Information management 52 13 19 7 8 0 0 25
2019 Information technology 45 25 18 6 5 0 2 60
2019 Data sciences 19 46 0 17 17 0 0 10
2019 Policy 14 33 22 20 10 0 0 185
2019 Project management 18 42 9 7 24 0 0 10
2019 Other services to the public 46 22 24 0 0 0 8 10
2019 None of the above 21 37 13 17 12 0 0 65

Question 73g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 26 25 19 0 0 6 25 75 15
2024 Intelligence analysts 17 21 32 6 21 0 2 17 83 45
2024 Communications or public affairs 26 33 25 9 7 0 0 26 74 70
2024 Access to information and privacy 45 27 6 12 6 4 0 46 54 25
2024 Security 17 23 31 11 14 0 3 18 82 30
2024 Administration and operations 47 29 10 7 4 1 3 49 51 135
2024 Human resources 30 45 13 6 5 2 0 30 70 55
2024 Financial management 58 15 5 8 8 2 4 61 39 45
2024 Information management 44 27 4 9 15 0 0 44 56 25
2024 Information technology 46 22 12 6 6 7 3 50 50 70
2024 Data sciences 26 34 24 16 0 0 0 26 74 20
2024 Policy 20 41 18 12 7 0 1 20 80 185
2024 Project management 34 31 14 8 13 0 0 34 66 15
2024 Other services to the public 68 32 0 0 0 0 0 68 32 15
2024 None of the above 52 19 18 8 3 0 0 52 48 35
2022 Client contact centre 41 35 18 5 0 0 0 20
2022 Communications or public affairs 35 32 17 7 8 0 1 70
2022 Access to information and privacy 17 32 16 9 26 0 0 25
2022 Security 33 28 17 12 10 0 0 35
2022 Administration and operations 44 30 13 6 5 0 2 125
2022 Human resources 22 37 29 11 2 0 0 55
2022 Financial management 29 32 21 9 4 0 5 25
2022 Information management 50 18 17 4 7 4 0 25
2022 Information technology 27 22 29 8 12 3 0 35
2022 Data sciences 28 40 19 5 0 0 7 20
2022 Policy 26 37 18 9 10 0 0 160
2022 Other services to the public 39 28 25 0 0 0 8 15
2022 None of the above 23 34 19 7 11 4 2 55
2020 Client contact centre 57 20 11 6 0 0 6 15
2020 Communications or public affairs 41 33 12 7 4 0 2 90
2020 Access to information and privacy 29 28 26 13 4 0 0 25
2020 Security 27 48 13 2 10 0 0 40
2020 Administration and operations 43 32 13 6 1 0 5 120
2020 Human resources 56 19 16 3 6 0 0 65
2020 Financial management 62 17 13 8 0 0 0 45
2020 Information management 43 34 13 7 3 0 0 30
2020 Information technology 35 37 22 3 0 0 2 40
2020 Data sciences 66 25 3 4 3 0 0 30
2020 Policy 33 34 19 12 2 1 0 160
2020 Project management 27 41 21 10 0 0 0 10
2020 None of the above 29 30 19 13 8 0 2 55
2019 Client contact centre 42 17 34 0 7 0 0 10
2019 Communications or public affairs 42 40 14 3 2 0 0 105
2019 Access to information and privacy 49 35 10 6 0 0 0 30
2019 Security 23 39 23 7 6 0 2 45
2019 Legal services 18 41 24 6 6 6 0 15
2019 Administration and operations 39 32 19 5 2 0 3 125
2019 Human resources 31 24 30 12 3 0 0 60
2019 Financial management 46 34 15 5 0 0 0 45
2019 Information management 36 28 19 4 7 0 6 25
2019 Information technology 23 41 19 5 3 2 7 60
2019 Data sciences 37 17 28 9 9 0 0 10
2019 Policy 22 42 23 9 3 0 1 190
2019 Project management 27 49 7 16 0 0 0 10
2019 Other services to the public 45 15 17 7 17 0 0 10
2019 None of the above 36 32 12 13 7 1 0 65

Question 73h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 32 26 0 5 0 6 32 68 15
2024 Intelligence analysts 11 17 39 15 18 0 0 11 89 45
2024 Communications or public affairs 21 44 20 11 1 0 3 21 79 70
2024 Access to information and privacy 26 26 21 7 16 4 0 27 73 25
2024 Security 13 37 14 17 19 0 0 13 87 30
2024 Administration and operations 29 35 21 9 6 0 0 29 71 135
2024 Human resources 20 32 25 11 11 0 2 20 80 55
2024 Financial management 39 25 17 6 11 2 0 40 60 45
2024 Information management 21 30 30 10 8 0 0 21 79 25
2024 Information technology 41 26 15 6 7 3 2 43 57 70
2024 Data sciences 25 31 24 9 10 0 0 25 75 20
2024 Policy 14 32 24 15 15 0 0 14 86 185
2024 Project management 35 17 23 13 13 0 0 35 65 15
2024 Other services to the public 79 7 15 0 0 0 0 79 21 15
2024 None of the above 38 27 21 6 8 0 0 38 62 35
2022 Client contact centre 36 25 17 5 17 0 0 20
2022 Communications or public affairs 30 36 15 9 6 0 3 70
2022 Access to information and privacy 11 41 25 0 23 0 0 25
2022 Security 25 46 10 12 8 0 0 35
2022 Administration and operations 29 32 18 17 2 1 1 125
2022 Human resources 17 33 27 12 11 0 0 55
2022 Financial management 20 41 25 10 3 0 0 25
2022 Information management 40 23 10 12 15 0 0 25
2022 Information technology 26 23 17 12 15 5 2 35
2022 Data sciences 27 42 19 5 0 0 7 20
2022 Policy 16 35 26 14 9 0 0 160
2022 Other services to the public 46 34 12 0 0 0 8 15
2022 None of the above 27 18 30 11 13 2 0 55
2020 Client contact centre 52 31 6 6 0 0 6 15
2020 Communications or public affairs 30 35 24 8 3 0 0 90
2020 Access to information and privacy 17 38 22 19 0 4 0 25
2020 Security 29 41 12 13 2 0 3 40
2020 Administration and operations 33 28 21 14 2 0 2 125
2020 Human resources 33 31 21 12 3 0 0 65
2020 Financial management 42 30 15 9 2 0 2 45
2020 Information management 37 31 19 7 7 0 0 30
2020 Information technology 12 40 26 17 5 0 0 40
2020 Data sciences 31 53 9 4 3 0 0 30
2020 Policy 20 31 25 15 9 0 0 160
2020 Project management 32 29 29 10 0 0 0 10
2020 None of the above 20 35 17 12 10 5 2 55
2019 Client contact centre 42 24 17 17 0 0 0 10
2019 Communications or public affairs 38 36 17 7 1 0 0 105
2019 Access to information and privacy 45 36 11 7 0 0 0 30
2019 Security 18 45 22 7 6 0 2 45
2019 Legal services 13 38 31 13 6 0 0 15
2019 Administration and operations 37 32 17 10 2 0 2 125
2019 Human resources 22 20 36 16 7 0 0 60
2019 Financial management 34 40 20 6 0 0 0 40
2019 Information management 25 26 28 8 13 0 0 25
2019 Information technology 17 37 28 6 5 2 4 60
2019 Data sciences 26 48 9 0 17 0 0 10
2019 Policy 17 40 25 15 4 0 0 190
2019 Project management 18 51 7 7 16 0 0 10
2019 Other services to the public 33 35 15 17 0 0 0 10
2019 None of the above 36 23 24 13 2 1 0 65

Question 73i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 26 20 0 19 0 0 35 65 15
2024 Intelligence analysts 19 18 23 26 14 0 0 19 81 45
2024 Communications or public affairs 30 35 24 4 5 0 3 30 70 70
2024 Access to information and privacy 51 11 17 6 9 0 6 54 46 25
2024 Security 25 23 20 14 18 0 0 25 75 30
2024 Administration and operations 44 32 14 5 3 1 1 45 55 135
2024 Human resources 35 24 23 8 11 0 0 35 65 55
2024 Financial management 48 21 9 10 7 0 4 51 49 45
2024 Information management 39 26 21 3 12 0 0 39 61 25
2024 Information technology 43 23 16 6 8 1 3 44 56 70
2024 Data sciences 41 29 21 4 5 0 0 41 59 20
2024 Policy 23 34 19 14 9 0 1 23 77 185
2024 Project management 40 18 19 16 7 0 0 40 60 15
2024 Other services to the public 76 24 0 0 0 0 0 76 24 15
2024 None of the above 54 17 18 6 5 0 0 54 46 35
2022 Client contact centre 38 39 12 5 5 0 0 20
2022 Communications or public affairs 41 28 13 9 8 0 1 70
2022 Access to information and privacy 26 25 22 12 15 0 0 25
2022 Security 34 37 7 20 2 0 0 35
2022 Administration and operations 46 23 18 8 4 1 0 125
2022 Human resources 30 38 13 13 4 0 2 55
2022 Financial management 38 34 13 0 9 0 5 25
2022 Information management 50 15 21 4 11 0 0 25
2022 Information technology 32 31 16 12 8 0 0 35
2022 Data sciences 50 18 8 11 5 0 7 20
2022 Policy 27 31 24 12 6 0 0 160
2022 Other services to the public 53 33 5 0 0 0 8 15
2022 None of the above 32 21 21 17 7 2 0 55
2020 Client contact centre 47 34 0 12 0 0 6 15
2020 Communications or public affairs 45 25 20 6 4 0 0 90
2020 Access to information and privacy 37 33 15 15 0 0 0 25
2020 Security 36 36 12 10 3 0 3 40
2020 Administration and operations 41 26 17 12 3 0 1 120
2020 Human resources 39 41 9 6 5 0 0 65
2020 Financial management 53 17 19 8 0 0 2 40
2020 Information management 44 28 13 8 7 0 0 30
2020 Information technology 23 50 13 7 5 0 2 40
2020 Data sciences 54 21 19 3 3 0 0 30
2020 Policy 31 24 22 15 8 0 0 160
2020 Project management 35 21 34 10 0 0 0 10
2020 None of the above 34 19 22 10 14 0 2 55
2019 Client contact centre 42 24 17 11 7 0 0 10
2019 Communications or public affairs 47 30 16 5 2 0 0 105
2019 Access to information and privacy 60 24 9 3 5 0 0 30
2019 Security 24 38 23 7 6 0 2 45
2019 Legal services 18 47 24 6 6 0 0 15
2019 Administration and operations 46 26 18 6 2 0 2 125
2019 Human resources 24 31 22 17 7 0 0 60
2019 Financial management 33 34 23 11 0 0 0 45
2019 Information management 54 4 20 11 11 0 0 25
2019 Information technology 24 36 26 5 5 0 5 60
2019 Data sciences 26 48 9 0 17 0 0 10
2019 Policy 20 37 25 12 5 0 0 190
2019 Project management 34 34 9 14 9 0 0 10
2019 Other services to the public 54 24 0 15 7 0 0 10
2019 None of the above 35 26 18 15 4 1 0 65

Question 73j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 32 14 27 0 20 0 7 34 66 15
2024 Intelligence analysts 23 17 27 4 14 0 15 27 73 45
2024 Communications or public affairs 45 34 13 0 5 0 3 46 54 70
2024 Access to information and privacy 55 16 14 6 9 0 0 55 45 25
2024 Security 40 26 18 4 11 0 0 40 60 30
2024 Administration and operations 50 30 6 7 5 0 1 51 49 135
2024 Human resources 57 16 17 4 7 0 0 57 43 55
2024 Financial management 62 12 15 4 3 0 4 65 35 45
2024 Information management 63 14 17 3 4 0 0 63 37 25
2024 Information technology 50 19 12 6 8 3 1 53 47 70
2024 Data sciences 49 28 5 10 0 7 0 53 47 20
2024 Policy 42 28 13 9 7 0 1 43 57 185
2024 Project management 55 26 13 0 6 0 0 55 45 15
2024 Other services to the public 70 30 0 0 0 0 0 70 30 15
2024 None of the above 49 18 17 10 6 0 0 49 51 35
2022 Client contact centre 61 20 13 0 5 0 0 20
2022 Communications or public affairs 53 28 7 6 4 0 3 70
2022 Access to information and privacy 41 15 29 11 4 0 0 25
2022 Security 53 16 23 4 5 0 0 35
2022 Administration and operations 57 20 15 4 5 0 0 125
2022 Human resources 48 37 7 6 2 0 0 55
2022 Financial management 63 12 19 0 6 0 0 25
2022 Information management 63 18 11 8 0 0 0 25
2022 Information technology 38 28 10 11 8 3 2 35
2022 Data sciences 66 25 4 5 0 0 0 20
2022 Policy 42 32 13 3 9 0 0 160
2022 Other services to the public 43 17 19 13 0 0 8 15
2022 None of the above 30 32 14 11 9 2 2 55
2020 Client contact centre 42 26 6 14 6 0 6 15
2020 Communications or public affairs 59 19 15 4 2 1 0 90
2020 Access to information and privacy 44 28 11 13 4 0 0 25
2020 Security 48 21 18 3 5 3 3 40
2020 Administration and operations 53 23 9 9 5 1 0 120
2020 Human resources 58 25 8 6 3 0 0 65
2020 Financial management 57 23 13 2 3 2 0 45
2020 Information management 54 33 3 7 0 0 3 30
2020 Information technology 43 26 13 9 5 0 3 40
2020 Data sciences 69 25 3 3 0 0 0 30
2020 Policy 43 31 15 7 4 0 0 160
2020 Project management 47 35 0 10 0 0 8 10
2020 None of the above 50 13 18 9 9 0 0 55
2019 Client contact centre 52 24 17 0 7 0 0 10
2019 Communications or public affairs 56 32 8 2 3 0 0 100
2019 Access to information and privacy 64 10 11 10 5 0 0 30
2019 Security 45 36 5 5 6 0 2 45
2019 Legal services 53 24 12 6 6 0 0 15
2019 Administration and operations 49 26 14 6 4 0 1 125
2019 Human resources 39 29 17 7 7 0 2 60
2019 Financial management 44 33 16 5 2 0 0 45
2019 Information management 57 8 16 8 7 0 6 25
2019 Information technology 46 26 15 5 3 0 5 60
2019 Data sciences 54 20 9 9 9 0 0 10
2019 Policy 46 29 17 6 1 0 0 185
2019 Project management 59 18 7 7 9 0 0 10
2019 Other services to the public 52 33 8 7 0 0 0 10
2019 None of the above 52 18 16 8 6 0 0 65

Question 73k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 39 0 7 7 0 0 48 52 15
2024 Intelligence analysts 55 15 19 8 2 2 0 56 44 45
2024 Communications or public affairs 56 21 13 5 3 0 1 57 43 70
2024 Access to information and privacy 46 26 15 3 9 0 0 46 54 25
2024 Security 55 17 21 4 4 0 0 55 45 30
2024 Administration and operations 53 31 10 5 2 0 1 53 47 135
2024 Human resources 53 31 11 2 4 0 0 53 47 55
2024 Financial management 72 15 8 0 2 0 4 75 25 45
2024 Information management 64 11 3 7 14 0 0 64 36 25
2024 Information technology 62 12 11 5 4 3 3 66 34 70
2024 Data sciences 64 22 14 0 0 0 0 64 36 20
2024 Policy 56 26 9 4 2 0 2 57 43 185
2024 Project management 51 21 14 7 8 0 0 51 49 15
2024 Other services to the public 68 23 8 0 0 0 0 68 32 15
2024 None of the above 61 22 8 2 3 0 2 63 37 35
2022 Client contact centre 64 13 12 6 5 0 0 20
2022 Communications or public affairs 46 38 7 5 3 0 1 70
2022 Access to information and privacy 54 17 19 0 10 0 0 25
2022 Security 43 36 7 8 6 0 0 35
2022 Administration and operations 57 23 11 5 3 0 1 125
2022 Human resources 50 29 12 5 4 0 0 55
2022 Financial management 51 32 4 13 0 0 0 25
2022 Information management 60 4 15 14 4 0 3 25
2022 Information technology 49 28 12 5 6 0 0 35
2022 Data sciences 65 30 0 5 0 0 0 20
2022 Policy 54 29 8 3 6 0 0 160
2022 Other services to the public 24 56 11 0 0 0 8 15
2022 None of the above 56 20 9 6 7 2 0 55
2020 Client contact centre 54 20 11 8 0 0 6 15
2020 Communications or public affairs 37 32 19 7 5 0 0 90
2020 Access to information and privacy 27 42 4 22 5 0 0 25
2020 Security 39 26 16 10 10 0 0 40
2020 Administration and operations 36 27 23 12 4 0 0 120
2020 Human resources 41 22 23 9 5 0 0 65
2020 Financial management 40 23 17 9 8 2 0 45
2020 Information management 37 37 15 11 0 0 0 30
2020 Information technology 38 43 6 2 5 0 5 40
2020 Data sciences 32 43 16 7 3 0 0 30
2020 Policy 24 29 25 16 6 0 0 160
2020 Project management 22 20 21 10 20 0 8 10
2020 None of the above 46 27 9 9 10 0 0 55

Question 73l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 61 33 6 0 0 0 0 61 39 15
2024 Intelligence analysts 49 14 21 10 6 0 0 49 51 45
2024 Communications or public affairs 41 34 14 5 3 0 3 42 58 70
2024 Access to information and privacy 41 30 10 16 3 0 0 41 59 25
2024 Security 39 27 13 14 7 0 0 39 61 30
2024 Administration and operations 47 35 13 4 1 0 0 47 53 135
2024 Human resources 31 47 15 6 2 0 0 31 69 55
2024 Financial management 52 24 12 2 5 0 4 54 46 45
2024 Information management 60 19 14 3 4 0 0 60 40 25
2024 Information technology 55 25 11 3 1 3 3 58 42 70
2024 Data sciences 46 22 16 15 0 0 0 46 54 20
2024 Policy 32 35 19 8 3 1 1 33 67 185
2024 Project management 32 42 12 6 8 0 0 32 68 15
2024 Other services to the public 69 15 16 0 0 0 0 69 31 15
2024 None of the above 60 23 6 3 3 2 2 63 37 35
2022 Client contact centre 45 17 26 0 11 0 0 20
2022 Communications or public affairs 42 38 9 7 3 0 1 70
2022 Access to information and privacy 37 25 25 8 5 0 0 25
2022 Security 33 37 15 9 6 0 0 35
2022 Administration and operations 42 32 15 8 2 0 1 125
2022 Human resources 28 41 18 4 6 2 2 55
2022 Financial management 43 35 13 6 3 0 0 25
2022 Information management 53 22 8 17 0 0 0 25
2022 Information technology 52 12 17 14 3 2 0 35
2022 Data sciences 46 31 4 6 5 0 7 20
2022 Policy 34 33 18 8 7 0 0 160
2022 Other services to the public 33 29 30 0 0 0 8 15
2022 None of the above 42 22 20 7 6 2 2 55
2020 Client contact centre 51 24 20 0 0 0 6 15
2020 Communications or public affairs 25 39 19 16 1 0 0 90
2020 Access to information and privacy 32 43 21 4 0 0 0 25
2020 Security 46 32 7 0 8 0 8 40
2020 Administration and operations 36 33 15 10 5 0 2 125
2020 Human resources 41 31 20 6 2 0 0 65
2020 Financial management 49 21 19 7 2 2 0 45
2020 Information management 46 30 20 3 0 0 0 30
2020 Information technology 37 41 9 8 2 0 2 40
2020 Data sciences 39 38 13 3 7 0 0 30
2020 Policy 27 33 23 12 4 0 0 160
2020 Project management 33 59 0 0 0 0 8 10
2020 None of the above 43 26 16 7 8 0 0 55
2019 Client contact centre 42 7 24 17 0 0 11 10
2019 Communications or public affairs 47 35 10 7 0 0 0 100
2019 Access to information and privacy 42 33 20 0 5 0 0 30
2019 Security 38 38 16 4 2 0 2 45
2019 Legal services 29 47 18 6 0 0 0 15
2019 Administration and operations 43 35 11 6 1 1 4 125
2019 Human resources 29 32 24 9 5 0 0 60
2019 Financial management 42 35 17 5 0 0 0 45
2019 Information management 44 34 18 4 0 0 0 25
2019 Information technology 50 22 16 3 5 0 4 60
2019 Data sciences 28 26 20 9 17 0 0 10
2019 Policy 34 39 17 8 2 0 0 190
2019 Project management 26 55 18 0 0 0 0 10
2019 Other services to the public 68 25 7 0 0 0 0 10
2019 None of the above 46 25 20 8 1 0 0 65

Question 73m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 33 7 0 12 0 0 48 52 15
2024 Intelligence analysts 65 14 11 8 2 0 0 65 35 45
2024 Communications or public affairs 54 13 17 6 5 0 4 57 43 70
2024 Access to information and privacy 64 16 8 6 3 0 3 66 34 25
2024 Security 35 30 13 3 20 0 0 35 65 30
2024 Administration and operations 59 20 7 7 4 0 3 61 39 135
2024 Human resources 47 29 13 3 4 0 4 49 51 55
2024 Financial management 61 13 9 2 9 2 4 64 36 45
2024 Information management 58 27 7 0 8 0 0 58 42 25
2024 Information technology 56 17 11 5 7 3 1 59 41 70
2024 Data sciences 71 20 5 0 0 0 4 74 26 20
2024 Policy 63 21 9 3 2 0 1 64 36 185
2024 Project management 41 7 20 7 24 0 0 41 59 15
2024 Other services to the public 77 0 8 0 15 0 0 77 23 15
2024 None of the above 75 12 5 5 3 0 0 75 25 35
2022 Client contact centre 67 21 0 0 11 0 0 20
2022 Communications or public affairs 38 30 18 5 9 0 0 70
2022 Access to information and privacy 51 36 13 0 0 0 0 25
2022 Security 43 24 20 10 0 0 3 35
2022 Administration and operations 63 12 12 6 4 0 3 125
2022 Human resources 35 25 23 11 4 0 2 55
2022 Financial management 52 15 14 9 4 0 6 25
2022 Information management 51 11 26 4 10 0 0 25
2022 Information technology 46 24 15 5 8 2 0 35
2022 Data sciences 35 19 16 19 12 0 0 20
2022 Policy 47 27 14 6 5 0 0 160
2022 Other services to the public 39 22 8 5 19 0 8 15
2022 None of the above 58 15 11 5 7 2 2 55
2020 Client contact centre 55 14 20 0 0 0 11 15
2020 Communications or public affairs 54 31 8 6 0 1 0 85
2020 Access to information and privacy 42 35 11 7 4 0 0 25
2020 Security 53 25 10 5 3 0 5 40
2020 Administration and operations 57 25 9 6 1 0 2 120
2020 Human resources 51 34 7 4 3 0 0 65
2020 Financial management 66 19 6 3 5 0 0 40
2020 Information management 51 27 21 0 0 0 0 30
2020 Information technology 55 25 14 5 0 0 2 40
2020 Data sciences 55 29 13 3 0 0 0 30
2020 Policy 44 33 15 6 2 0 1 160
2020 Project management 32 49 10 10 0 0 0 10
2020 None of the above 45 27 11 8 7 2 0 55
2019 Client contact centre 55 17 7 11 0 0 11 10
2019 Communications or public affairs 46 33 14 4 4 0 0 100
2019 Access to information and privacy 78 16 6 0 0 0 0 30
2019 Security 42 28 23 0 4 0 2 45
2019 Legal services 53 12 18 6 12 0 0 15
2019 Administration and operations 61 18 11 4 3 0 2 125
2019 Human resources 67 20 9 0 3 0 0 60
2019 Financial management 69 25 4 0 0 2 0 45
2019 Information management 39 17 15 16 7 0 6 25
2019 Information technology 57 19 14 5 2 0 3 55
2019 Data sciences 39 26 0 35 0 0 0 10
2019 Policy 50 30 9 8 2 0 1 185
2019 Project management 70 23 7 0 0 0 0 10
2019 Other services to the public 61 24 15 0 0 0 0 10
2019 None of the above 58 21 14 4 2 0 0 65

Question 73n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 62 33 5 0 0 0 0 62 38 15
2024 Intelligence analysts 58 26 9 0 6 0 0 58 42 45
2024 Communications or public affairs 48 38 8 2 3 0 1 48 52 70
2024 Access to information and privacy 49 34 14 3 0 0 0 49 51 25
2024 Security 60 19 14 0 7 0 0 60 40 30
2024 Administration and operations 59 33 5 1 1 0 1 60 40 135
2024 Human resources 62 26 6 2 4 0 0 62 38 55
2024 Financial management 76 15 6 0 2 0 2 77 23 45
2024 Information management 65 17 10 8 0 0 0 65 35 25
2024 Information technology 71 9 10 0 4 3 3 76 24 70
2024 Data sciences 70 20 10 0 0 0 0 70 30 20
2024 Policy 62 24 10 2 0 0 2 63 37 185
2024 Project management 56 19 17 7 0 0 0 56 44 15
2024 Other services to the public 84 16 0 0 0 0 0 84 16 15
2024 None of the above 68 23 9 0 0 0 0 68 32 35
2022 Client contact centre 64 31 0 0 5 0 0 20
2022 Communications or public affairs 40 40 9 7 3 0 0 70
2022 Access to information and privacy 28 22 29 14 8 0 0 25
2022 Security 35 44 11 11 0 0 0 35
2022 Administration and operations 63 26 7 4 1 0 0 125
2022 Human resources 47 38 9 2 1 0 4 55
2022 Financial management 53 31 10 6 0 0 0 25
2022 Information management 65 25 10 0 0 0 0 25
2022 Information technology 64 31 3 0 0 2 0 35
2022 Data sciences 37 48 10 5 0 0 0 20
2022 Policy 49 35 10 4 2 0 0 160
2022 Other services to the public 47 22 8 10 6 0 8 15
2022 None of the above 46 22 12 11 5 3 0 55
2020 Client contact centre 63 17 8 6 0 0 6 15
2020 Communications or public affairs 43 33 15 6 3 0 0 85
2020 Access to information and privacy 37 37 15 11 0 0 0 25
2020 Security 53 23 14 7 3 0 0 40
2020 Administration and operations 40 39 15 5 1 0 1 120
2020 Human resources 55 28 7 8 2 0 0 65
2020 Financial management 59 19 11 5 6 0 0 45
2020 Information management 45 36 13 3 0 0 3 30
2020 Information technology 51 30 9 7 0 0 2 40
2020 Data sciences 31 36 28 5 0 0 0 30
2020 Policy 17 39 28 10 5 0 0 160
2020 Project management 61 20 20 0 0 0 0 10
2020 None of the above 39 26 23 7 3 2 0 55

Question 73o. Overall, to what extent do the following factors cause you work-related stress? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 75 19 6 0 0 0 0 75 25 15
2024 Intelligence analysts 80 8 4 2 0 0 6 85 15 45
2024 Communications or public affairs 69 13 2 1 0 0 15 82 18 70
2024 Access to information and privacy 61 13 7 0 0 0 19 75 25 25
2024 Security 68 13 0 4 4 0 10 76 24 30
2024 Administration and operations 80 9 1 1 1 1 8 88 12 135
2024 Human resources 80 3 9 0 0 0 8 86 14 55
2024 Financial management 74 5 6 2 0 2 11 85 15 45
2024 Information management 78 10 0 4 0 0 7 85 15 25
2024 Information technology 83 3 1 0 2 1 9 94 6 70
2024 Data sciences 75 16 0 0 0 0 9 82 18 20
2024 Policy 78 8 0 0 0 0 14 90 10 185
2024 Project management 80 7 0 6 0 0 7 86 14 15
2024 Other services to the public 93 7 0 0 0 0 0 93 7 15
2024 None of the above 80 7 3 0 0 0 10 89 11 35

Question 73p. Overall, to what extent do the following factors cause you work-related stress? Accommodation issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 68 19 13 0 0 0 0 68 32 15
2024 Intelligence analysts 79 8 6 0 2 0 4 83 17 45
2024 Communications or public affairs 56 14 10 4 2 1 12 64 36 70
2024 Access to information and privacy 69 9 3 0 0 0 19 85 15 25
2024 Security 54 17 3 6 12 0 7 58 42 30
2024 Administration and operations 76 8 6 1 4 1 6 81 19 135
2024 Human resources 76 8 11 0 0 0 5 80 20 55
2024 Financial management 76 5 4 2 4 2 8 84 16 45
2024 Information management 50 24 4 11 4 3 3 53 47 25
2024 Information technology 73 7 6 0 5 3 6 80 20 70
2024 Data sciences 79 10 0 0 7 0 4 83 17 20
2024 Policy 76 8 3 0 1 0 13 87 13 185
2024 Project management 73 7 13 0 6 0 0 73 27 15
2024 Other services to the public 93 0 0 0 7 0 0 93 7 15
2024 None of the above 71 16 3 0 3 0 7 76 24 35

Question 73q. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 33 6 7 0 0 0 54 46 15
2024 Intelligence analysts 65 11 10 2 10 0 2 66 34 45
2024 Communications or public affairs 69 9 6 2 4 0 10 77 23 70
2024 Access to information and privacy 78 0 0 9 0 0 13 90 10 25
2024 Security 68 7 6 0 7 0 11 77 23 30
2024 Administration and operations 76 9 9 1 2 1 2 78 22 135
2024 Human resources 72 10 5 2 7 0 4 75 25 55
2024 Financial management 83 0 8 0 3 0 6 89 11 45
2024 Information management 86 3 0 0 4 4 3 92 8 25
2024 Information technology 78 5 6 2 1 4 4 85 15 70
2024 Data sciences 89 6 0 5 0 0 0 89 11 20
2024 Policy 66 14 7 4 3 2 4 70 30 185
2024 Project management 93 0 0 0 7 0 0 93 7 15
2024 Other services to the public 93 0 0 7 0 0 0 93 7 15
2024 None of the above 69 5 12 6 3 0 5 72 28 35
2022 Client contact centre 90 5 0 0 5 0 0 20
2022 Communications or public affairs 78 4 4 1 3 0 10 70
2022 Access to information and privacy 86 3 8 0 3 0 0 25
2022 Security 60 21 8 6 5 0 0 35
2022 Administration and operations 83 7 2 1 2 1 4 125
2022 Human resources 86 10 1 0 0 0 4 55
2022 Financial management 69 7 3 9 5 0 7 25
2022 Information management 86 4 4 3 3 0 0 25
2022 Information technology 69 12 14 0 2 0 3 35
2022 Data sciences 87 5 0 0 0 0 7 20
2022 Policy 81 8 3 2 1 0 5 160
2022 Other services to the public 65 14 0 0 13 0 8 15
2022 None of the above 66 11 5 4 8 3 3 55
2020 Client contact centre 75 0 20 0 0 0 6 15
2020 Communications or public affairs 79 9 1 1 1 0 8 90
2020 Access to information and privacy 87 9 0 0 0 0 4 25
2020 Security 84 5 5 4 3 0 0 40
2020 Administration and operations 83 7 1 4 2 1 2 120
2020 Human resources 86 5 3 0 0 1 5 65
2020 Financial management 86 7 2 3 2 0 0 40
2020 Information management 93 7 0 0 0 0 0 30
2020 Information technology 93 2 0 0 0 0 5 40
2020 Data sciences 86 7 3 0 4 0 0 30
2020 Policy 81 8 5 2 1 0 3 160
2020 Project management 68 14 0 10 0 8 0 10
2020 None of the above 69 9 10 5 5 2 0 55
2019 Client contact centre 44 34 11 11 0 0 0 10
2019 Communications or public affairs 81 10 4 3 1 1 0 105
2019 Access to information and privacy 87 6 4 0 0 3 0 30
2019 Security 66 15 9 4 0 2 4 45
2019 Legal services 71 0 12 6 12 0 0 15
2019 Administration and operations 71 11 7 3 4 1 3 125
2019 Human resources 77 8 8 2 2 0 3 60
2019 Financial management 81 0 8 4 3 0 3 40
2019 Information management 68 12 7 6 7 0 0 25
2019 Information technology 67 17 4 2 2 0 8 60
2019 Data sciences 74 0 9 17 0 0 0 10
2019 Policy 78 13 4 3 0 0 1 190
2019 Project management 84 0 16 0 0 0 0 10
2019 Other services to the public 72 7 0 0 0 0 21 10
2019 None of the above 68 14 10 1 7 0 0 60

Question 73r. Overall, to what extent do the following factors cause you work-related stress? Issues with my co-worker(s)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 25 0 21 0 0 0 54 46 15
2024 Intelligence analysts 61 23 10 4 2 0 0 61 39 45
2024 Communications or public affairs 54 20 11 8 1 0 6 57 43 70
2024 Access to information and privacy 69 16 3 3 0 0 9 76 24 25
2024 Security 65 7 10 11 7 0 0 65 35 30
2024 Administration and operations 67 17 8 4 2 0 1 68 32 135
2024 Human resources 66 26 2 2 2 0 2 68 32 55
2024 Financial management 83 2 8 0 0 0 8 89 11 45
2024 Information management 61 25 7 0 8 0 0 61 39 25
2024 Information technology 71 15 3 6 1 1 3 74 26 70
2024 Data sciences 76 24 0 0 0 0 0 76 24 20
2024 Policy 61 25 7 4 3 0 1 62 38 185
2024 Project management 79 13 8 0 0 0 0 79 21 15
2024 Other services to the public 77 7 16 0 0 0 0 77 23 15
2024 None of the above 68 12 9 5 6 0 0 68 32 35
2022 Client contact centre 76 18 0 0 5 0 0 20
2022 Communications or public affairs 60 20 11 5 1 0 3 70
2022 Access to information and privacy 81 12 4 0 3 0 0 25
2022 Security 64 22 12 3 0 0 0 35
2022 Administration and operations 71 20 3 2 2 0 2 125
2022 Human resources 82 15 1 0 0 0 2 55
2022 Financial management 76 14 0 9 0 0 0 25
2022 Information management 64 18 15 0 3 0 0 25
2022 Information technology 55 21 18 3 3 0 0 35
2022 Data sciences 85 8 0 0 0 0 7 20
2022 Policy 68 23 4 1 1 0 3 160
2022 Other services to the public 59 33 0 0 0 0 8 15
2022 None of the above 65 17 6 4 2 3 3 55
2020 Client contact centre 63 25 6 0 0 0 6 15
2020 Communications or public affairs 74 16 5 2 0 0 2 90
2020 Access to information and privacy 83 8 9 0 0 0 0 25
2020 Security 63 26 4 3 0 0 5 35
2020 Administration and operations 73 13 7 3 3 0 2 125
2020 Human resources 82 13 2 2 0 0 2 60
2020 Financial management 77 16 5 2 0 0 0 45
2020 Information management 87 13 0 0 0 0 0 30
2020 Information technology 79 13 2 3 0 0 2 40
2020 Data sciences 80 20 0 0 0 0 0 30
2020 Policy 74 17 6 1 1 0 1 160
2020 Project management 82 18 0 0 0 0 0 10
2020 None of the above 59 17 15 4 4 0 0 55
2019 Client contact centre 38 41 11 11 0 0 0 10
2019 Communications or public affairs 66 23 6 4 1 0 0 105
2019 Access to information and privacy 76 16 8 0 0 0 0 30
2019 Security 37 33 19 4 2 2 2 45
2019 Legal services 41 29 12 6 12 0 0 15
2019 Administration and operations 60 25 8 3 2 0 2 120
2019 Human resources 71 20 5 3 0 0 2 60
2019 Financial management 60 22 10 4 3 0 0 40
2019 Information management 59 23 15 0 4 0 0 25
2019 Information technology 59 22 9 3 2 0 5 60
2019 Data sciences 83 0 9 0 9 0 0 10
2019 Policy 54 32 8 5 0 0 0 185
2019 Project management 75 25 0 0 0 0 0 10
2019 Other services to the public 53 40 7 0 0 0 0 10
2019 None of the above 54 24 12 4 6 0 0 65

Question 73s. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) with authority over me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 26 11 0 7 0 0 56 44 15
2024 Intelligence analysts 45 12 12 20 12 0 0 45 55 45
2024 Communications or public affairs 60 17 5 5 5 0 7 65 35 70
2024 Access to information and privacy 70 18 0 3 3 0 6 74 26 25
2024 Security 46 26 14 7 7 0 0 46 54 30
2024 Administration and operations 67 21 5 3 3 1 1 68 32 135
2024 Human resources 69 10 7 4 6 0 4 72 28 55
2024 Financial management 73 10 6 0 5 0 6 78 22 45
2024 Information management 71 7 3 8 11 0 0 71 29 25
2024 Information technology 70 7 7 5 8 1 3 73 27 70
2024 Data sciences 72 18 5 5 0 0 0 72 28 20
2024 Policy 58 23 8 5 5 1 2 59 41 185
2024 Project management 93 0 0 0 7 0 0 93 7 15
2024 Other services to the public 93 7 0 0 0 0 0 93 7 15
2024 None of the above 63 8 13 16 0 0 0 63 37 35
2022 Client contact centre 83 12 0 0 5 0 0 20
2022 Communications or public affairs 69 10 9 4 6 0 3 70
2022 Access to information and privacy 73 10 17 0 0 0 0 25
2022 Security 65 22 6 0 8 0 0 30
2022 Administration and operations 71 13 8 2 3 0 2 125
2022 Human resources 73 14 7 0 3 2 2 55
2022 Financial management 68 10 11 9 3 0 0 25
2022 Information management 66 19 7 4 3 0 0 25
2022 Information technology 57 7 17 10 8 0 0 35
2022 Data sciences 66 15 11 0 0 0 7 20
2022 Policy 66 16 10 1 3 0 3 160
2022 Other services to the public 74 5 0 0 13 0 8 15
2022 None of the above 60 13 7 2 14 2 3 55
2020 Client contact centre 63 6 25 0 0 0 6 15
2020 Communications or public affairs 78 15 3 2 1 0 1 90
2020 Access to information and privacy 63 18 11 8 0 0 0 25
2020 Security 66 10 13 6 5 0 0 40
2020 Administration and operations 74 10 8 3 3 1 0 125
2020 Human resources 77 15 2 5 2 0 0 65
2020 Financial management 81 7 7 2 2 0 0 45
2020 Information management 76 15 10 0 0 0 0 30
2020 Information technology 69 21 5 0 3 0 2 40
2020 Data sciences 70 17 3 3 3 0 4 30
2020 Policy 73 17 6 3 1 0 0 160
2020 Project management 72 18 0 0 10 0 0 10
2020 None of the above 53 28 4 5 11 0 0 55
2019 Client contact centre 55 17 7 21 0 0 0 10
2019 Communications or public affairs 63 25 7 6 0 0 0 105
2019 Access to information and privacy 73 16 11 0 0 0 0 30
2019 Security 57 18 7 2 14 0 2 40
2019 Legal services 65 6 12 0 18 0 0 15
2019 Administration and operations 70 14 6 4 4 0 2 120
2019 Human resources 57 23 8 7 3 0 2 60
2019 Financial management 72 11 4 4 6 0 3 40
2019 Information management 65 10 14 0 11 0 0 20
2019 Information technology 65 16 11 0 3 0 5 60
2019 Data sciences 71 9 11 0 9 0 0 10
2019 Policy 62 23 8 5 2 0 0 190
2019 Project management 59 16 9 7 9 0 0 10
2019 Other services to the public 68 25 0 7 0 0 0 10
2019 None of the above 63 17 10 4 7 0 0 65

Question 73t. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) working for me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 67 14 6 0 0 0 13 77 23 15
2024 Intelligence analysts 74 4 2 0 0 0 20 92 8 45
2024 Communications or public affairs 48 11 4 1 1 0 34 73 27 70
2024 Access to information and privacy 62 7 3 3 0 0 24 83 17 25
2024 Security 66 4 7 0 0 0 23 86 14 30
2024 Administration and operations 63 10 1 2 0 1 23 82 18 135
2024 Human resources 66 14 6 0 2 0 12 75 25 55
2024 Financial management 73 12 8 0 0 0 8 79 21 45
2024 Information management 51 18 11 3 0 0 17 61 39 25
2024 Information technology 69 11 5 4 0 1 9 77 23 70
2024 Data sciences 51 20 5 0 0 0 24 67 33 20
2024 Policy 58 12 6 0 0 0 24 76 24 185
2024 Project management 78 14 0 0 0 0 8 84 16 15
2024 Other services to the public 70 9 7 0 0 0 15 82 18 15
2024 None of the above 66 5 6 0 0 0 23 86 14 35
2022 Client contact centre 69 26 0 0 5 0 0 20
2022 Communications or public affairs 54 19 6 0 0 0 21 70
2022 Access to information and privacy 72 0 3 0 0 0 25 25
2022 Security 53 24 3 3 0 0 17 35
2022 Administration and operations 66 10 3 2 0 0 18 125
2022 Human resources 71 10 5 2 0 0 13 55
2022 Financial management 58 18 4 9 0 0 11 25
2022 Information management 67 7 8 0 3 0 15 25
2022 Information technology 73 9 0 3 2 0 13 35
2022 Data sciences 78 4 0 0 0 0 18 20
2022 Policy 61 9 4 0 1 0 25 160
2022 Other services to the public 68 11 0 0 0 0 21 15
2022 None of the above 66 10 2 0 2 3 16 55
2020 Client contact centre 56 6 6 0 0 0 32 15
2020 Communications or public affairs 69 11 2 0 1 0 18 90
2020 Access to information and privacy 65 11 0 5 0 0 19 25
2020 Security 79 5 6 0 0 0 10 40
2020 Administration and operations 65 6 3 2 1 0 22 120
2020 Human resources 71 11 3 2 0 0 14 65
2020 Financial management 75 12 3 4 0 0 5 45
2020 Information management 74 7 0 0 0 0 20 30
2020 Information technology 72 16 0 0 0 0 12 40
2020 Data sciences 75 0 7 0 0 0 19 30
2020 Policy 64 6 1 1 1 0 28 160
2020 Project management 80 10 0 0 0 0 10 10
2020 None of the above 51 9 5 3 0 0 32 55
2019 Client contact centre 38 31 11 0 0 0 21 10
2019 Communications or public affairs 62 8 4 2 0 0 24 100
2019 Access to information and privacy 67 3 5 0 0 0 25 30
2019 Security 61 5 7 2 2 0 22 45
2019 Legal services 35 0 12 0 0 0 53 15
2019 Administration and operations 65 11 4 2 0 0 18 120
2019 Human resources 62 17 2 0 0 0 20 60
2019 Financial management 64 6 2 8 6 0 13 40
2019 Information management 58 10 7 0 0 0 25 25
2019 Information technology 64 12 0 0 0 0 24 60
2019 Data sciences 74 0 0 0 0 0 26 10
2019 Policy 52 13 2 1 0 1 31 185
2019 Project management 41 16 0 0 0 7 36 10
2019 Other services to the public 48 7 0 8 0 0 36 10
2019 None of the above 63 10 9 0 0 0 18 60

Question 73u. Overall, to what extent do the following factors cause you work-related stress? Issues with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 62 25 6 0 7 0 0 62 38 15
2024 Intelligence analysts 72 18 4 0 4 0 2 74 26 45
2024 Communications or public affairs 61 20 4 3 2 0 10 68 32 70
2024 Access to information and privacy 66 7 17 3 3 0 3 69 31 25
2024 Security 66 14 7 3 0 0 10 73 27 30
2024 Administration and operations 75 16 2 0 1 1 5 80 20 135
2024 Human resources 85 10 0 0 2 0 4 88 12 55
2024 Financial management 85 0 8 0 2 0 6 90 10 45
2024 Information management 72 10 7 0 0 0 11 81 19 25
2024 Information technology 84 7 2 3 0 2 3 88 12 65
2024 Data sciences 80 10 5 0 0 0 5 85 15 20
2024 Policy 64 24 7 2 1 0 2 65 35 185
2024 Project management 92 8 0 0 0 0 0 92 8 15
2024 Other services to the public 85 15 0 0 0 0 0 85 15 15
2024 None of the above 73 19 0 3 2 0 3 75 25 35
2022 Client contact centre 81 14 0 0 5 0 0 20
2022 Communications or public affairs 71 19 5 1 0 0 4 70
2022 Access to information and privacy 56 26 18 0 0 0 0 25
2022 Security 66 23 6 0 0 0 5 35
2022 Administration and operations 76 13 2 3 0 0 6 125
2022 Human resources 77 15 3 0 0 0 5 55
2022 Financial management 78 13 3 6 0 0 0 25
2022 Information management 85 10 0 0 4 0 0 25
2022 Information technology 76 15 4 3 0 2 0 35
2022 Data sciences 87 0 5 0 0 0 7 20
2022 Policy 70 20 3 3 0 0 4 160
2022 Other services to the public 70 22 0 0 0 0 8 15
2022 None of the above 67 15 7 4 0 3 4 55
2020 Client contact centre 75 14 6 0 0 0 6 15
2020 Communications or public affairs 77 17 2 2 0 0 2 90
2020 Access to information and privacy 53 24 19 4 0 0 0 25
2020 Security 71 16 5 0 2 0 5 40
2020 Administration and operations 78 14 7 0 0 0 2 125
2020 Human resources 75 11 6 0 0 0 8 65
2020 Financial management 79 13 4 0 0 0 3 45
2020 Information management 73 20 3 0 3 0 0 30
2020 Information technology 80 10 7 0 0 0 2 40
2020 Data sciences 93 4 0 0 0 3 0 30
2020 Policy 73 17 5 2 1 1 2 160
2020 Project management 73 19 8 0 0 0 0 10
2020 None of the above 62 19 10 2 5 0 2 55
2019 Client contact centre 66 24 11 0 0 0 0 10
2019 Communications or public affairs 80 11 4 2 0 0 4 105
2019 Access to information and privacy 54 24 12 0 0 0 10 30
2019 Security 61 23 4 5 0 0 7 45
2019 Legal services 82 6 12 0 0 0 0 15
2019 Administration and operations 80 12 6 1 0 0 2 120
2019 Human resources 76 11 7 3 0 0 3 60
2019 Financial management 78 11 6 2 0 0 3 40
2019 Information management 85 8 4 0 0 0 4 25
2019 Information technology 66 15 6 0 0 0 13 60
2019 Data sciences 74 9 9 0 9 0 0 10
2019 Policy 56 27 10 2 1 0 4 185
2019 Project management 83 17 0 0 0 0 0 10
2019 Other services to the public 87 0 0 0 0 0 13 10
2019 None of the above 81 11 5 0 4 0 0 65

Question 73v. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 63 7 12 0 6 0 13 72 28 15
2024 Intelligence analysts 72 12 6 0 7 0 2 74 26 45
2024 Communications or public affairs 62 23 4 2 3 0 6 66 34 70
2024 Access to information and privacy 80 10 0 3 3 0 3 83 17 25
2024 Security 47 21 7 11 4 0 10 52 48 30
2024 Administration and operations 67 14 8 4 5 0 3 69 31 135
2024 Human resources 67 23 2 1 5 0 2 68 32 55
2024 Financial management 67 10 17 0 5 0 2 68 32 45
2024 Information management 60 30 3 7 0 0 0 60 40 25
2024 Information technology 75 10 1 2 5 3 4 81 19 70
2024 Data sciences 39 9 16 13 17 0 5 41 59 20
2024 Policy 69 13 7 4 4 0 3 71 29 185
2024 Project management 77 16 7 0 0 0 0 77 23 15
2024 Other services to the public 93 0 0 7 0 0 0 93 7 15
2024 None of the above 63 9 15 11 2 0 0 63 37 35
2022 Client contact centre 63 22 0 5 10 0 0 20
2022 Communications or public affairs 74 10 7 5 0 0 5 70
2022 Access to information and privacy 77 20 0 0 0 0 4 25
2022 Security 72 16 3 4 0 0 5 35
2022 Administration and operations 74 12 3 3 3 1 4 125
2022 Human resources 78 15 1 2 0 0 3 55
2022 Financial management 75 10 9 6 0 0 0 25
2022 Information management 67 22 11 0 0 0 0 25
2022 Information technology 78 12 3 2 2 2 0 35
2022 Data sciences 50 9 8 0 25 0 7 20
2022 Policy 84 7 4 1 1 0 4 160
2022 Other services to the public 54 18 13 0 7 0 8 15
2022 None of the above 66 14 4 5 7 2 1 55
2020 Client contact centre 62 6 14 6 0 0 11 15
2020 Communications or public affairs 79 8 6 2 1 0 5 90
2020 Access to information and privacy 83 17 0 0 0 0 0 25
2020 Security 70 12 7 6 3 0 3 40
2020 Administration and operations 70 13 5 5 3 1 2 125
2020 Human resources 80 9 3 2 3 2 2 65
2020 Financial management 65 19 2 5 8 0 0 40
2020 Information management 46 37 12 5 0 0 0 30
2020 Information technology 80 10 5 0 2 0 2 40
2020 Data sciences 48 10 18 12 13 0 0 30
2020 Policy 78 12 2 2 1 1 4 160
2020 Project management 76 0 0 0 24 0 0 10
2020 None of the above 74 10 2 3 9 2 0 55
2019 Client contact centre 38 0 31 11 11 0 11 10
2019 Communications or public affairs 77 6 6 6 3 0 1 105
2019 Access to information and privacy 80 7 0 6 3 0 4 30
2019 Security 71 8 11 2 0 2 7 45
2019 Legal services 71 18 0 0 6 0 6 15
2019 Administration and operations 71 14 2 5 4 0 4 120
2019 Human resources 79 7 6 2 3 0 3 60
2019 Financial management 67 15 7 6 6 0 0 40
2019 Information management 58 11 21 6 4 0 0 25
2019 Information technology 68 16 3 2 8 0 3 60
2019 Data sciences 55 9 10 9 17 0 0 10
2019 Policy 82 8 4 2 2 0 1 190
2019 Project management 75 9 7 0 9 0 0 10
2019 Other services to the public 77 15 0 8 0 0 0 10
2019 None of the above 66 12 16 1 4 0 0 65

Question 73w. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 39 7 0 0 0 0 54 46 15
2024 Intelligence analysts 70 18 4 4 2 2 0 72 28 45
2024 Communications or public affairs 47 32 11 6 1 0 3 48 52 70
2024 Access to information and privacy 55 7 27 0 8 0 3 57 43 25
2024 Security 42 25 13 3 7 0 10 46 54 30
2024 Administration and operations 52 30 13 3 3 0 0 52 48 135
2024 Human resources 46 35 11 2 2 2 2 48 52 55
2024 Financial management 50 15 25 0 9 0 2 50 50 45
2024 Information management 42 26 10 0 18 0 4 44 56 25
2024 Information technology 59 16 10 6 1 0 7 64 36 70
2024 Data sciences 60 24 5 5 0 0 5 64 36 20
2024 Policy 61 25 8 2 2 0 2 62 38 185
2024 Project management 66 20 8 0 0 6 0 70 30 15
2024 Other services to the public 77 7 8 0 8 0 0 77 23 15
2024 None of the above 56 22 16 3 3 0 0 56 44 35
2022 Client contact centre 69 26 0 0 5 0 0 20
2022 Communications or public affairs 46 33 15 1 3 0 3 70
2022 Access to information and privacy 53 33 2 7 0 0 4 25
2022 Security 36 43 9 8 0 0 3 35
2022 Administration and operations 49 39 7 4 1 0 1 125
2022 Human resources 44 29 15 8 2 0 2 55
2022 Financial management 58 17 15 11 0 0 0 25
2022 Information management 50 36 11 3 0 0 0 25
2022 Information technology 64 19 8 0 7 2 0 35
2022 Data sciences 52 30 18 0 0 0 0 20
2022 Policy 59 22 11 2 4 1 2 160
2022 Other services to the public 29 48 0 5 10 0 8 15
2022 None of the above 54 29 6 1 3 2 5 55
2020 Client contact centre 57 20 6 6 0 6 6 15
2020 Communications or public affairs 52 25 15 2 4 0 2 90
2020 Access to information and privacy 27 44 19 4 7 0 0 25
2020 Security 58 24 12 0 2 0 3 40
2020 Administration and operations 50 33 8 7 0 1 1 125
2020 Human resources 57 26 14 3 0 0 0 65
2020 Financial management 57 26 12 4 0 0 0 45
2020 Information management 41 46 13 0 0 0 0 30
2020 Information technology 54 30 9 2 0 2 2 40
2020 Data sciences 63 22 13 3 0 0 0 30
2020 Policy 56 22 15 4 1 0 2 160
2020 Project management 61 20 10 10 0 0 0 10
2020 None of the above 49 20 18 5 6 2 0 55
2019 Client contact centre 48 17 0 24 0 0 11 10
2019 Communications or public affairs 59 25 15 1 0 0 0 105
2019 Access to information and privacy 56 25 16 0 0 0 3 30
2019 Security 54 36 6 2 0 0 2 45
2019 Legal services 76 12 0 0 6 0 6 15
2019 Administration and operations 53 31 10 2 1 0 2 120
2019 Human resources 58 25 10 3 2 0 2 60
2019 Financial management 65 17 10 4 3 0 0 40
2019 Information management 37 44 4 4 6 0 6 25
2019 Information technology 59 18 13 4 2 0 5 60
2019 Data sciences 48 26 9 17 0 0 0 10
2019 Policy 60 25 8 3 3 0 1 185
2019 Project management 50 25 16 9 0 0 0 10
2019 Other services to the public 85 0 7 8 0 0 0 10
2019 None of the above 58 24 14 4 0 0 0 65

Question 74. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 22 13 47 12 5 0 0 35 17 15
2024 Intelligence analysts 0 20 49 22 10 0 0 20 31 45
2024 Communications or public affairs 13 35 34 12 7 0 0 48 18 70
2024 Access to information and privacy 15 13 29 26 16 0 0 29 42 25
2024 Security 3 18 43 19 17 0 0 21 36 30
2024 Administration and operations 12 36 36 13 3 0 0 48 16 135
2024 Human resources 1 33 45 13 5 0 2 36 19 55
2024 Financial management 10 39 28 13 9 0 0 49 23 45
2024 Information management 12 41 26 19 3 0 0 52 22 25
2024 Information technology 12 29 43 6 7 1 2 43 13 70
2024 Data sciences 9 36 45 5 5 0 0 45 10 20
2024 Policy 2 22 46 21 10 0 0 24 30 185
2024 Project management 6 42 38 7 7 0 0 48 14 15
2024 Other services to the public 38 31 24 0 7 0 0 69 7 15
2024 None of the above 6 32 35 14 8 2 3 40 23 35
2022 Client contact centre 23 40 27 5 6 0 0 63 11 20
2022 Communications or public affairs 6 40 35 13 5 0 0 46 18 70
2022 Access to information and privacy 15 28 48 9 0 0 0 43 9 25
2022 Security 11 25 37 19 9 0 0 35 27 35
2022 Administration and operations 9 30 41 14 6 0 0 39 20 125
2022 Human resources 7 31 48 6 7 0 0 39 13 55
2022 Financial management 9 26 40 12 13 0 0 35 25 25
2022 Information management 13 34 36 7 10 0 0 47 18 25
2022 Information technology 0 26 43 15 12 3 2 28 28 35
2022 Data sciences 5 42 48 0 5 0 0 47 5 20
2022 Policy 3 26 44 18 9 0 0 30 27 160
2022 Other services to the public 8 39 48 5 0 0 0 47 5 15
2022 None of the above 9 26 30 24 11 0 0 35 35 55
2020 Client contact centre 16 38 29 11 0 0 6 58 12 15
2020 Communications or public affairs 13 25 33 26 2 1 0 39 28 90
2020 Access to information and privacy 10 13 38 32 7 0 0 23 39 25
2020 Security 21 36 29 7 7 0 0 57 15 40
2020 Administration and operations 15 30 34 17 3 1 0 45 20 120
2020 Human resources 19 31 42 7 1 0 0 50 9 65
2020 Financial management 22 33 27 15 2 0 0 55 17 45
2020 Information management 19 55 23 3 0 0 0 74 3 30
2020 Information technology 3 28 48 15 3 0 3 32 18 40
2020 Data sciences 18 35 37 7 4 0 0 53 10 30
2020 Policy 8 24 41 18 9 0 0 32 27 160
2020 Project management 10 24 55 0 12 0 0 34 12 10
2020 None of the above 9 31 32 20 8 0 0 40 28 55
2019 Client contact centre 28 13 41 17 0 0 0 42 17 10
2019 Communications or public affairs 21 35 36 8 0 0 0 56 8 105
2019 Access to information and privacy 34 39 20 7 0 0 0 73 7 30
2019 Security 21 36 28 11 2 0 2 57 14 45
2019 Legal services 6 18 59 18 0 0 0 24 18 15
2019 Administration and operations 19 33 39 7 2 0 0 52 9 125
2019 Human resources 17 30 34 14 5 0 0 47 18 60
2019 Financial management 15 50 24 12 0 0 0 64 12 45
2019 Information management 24 33 15 21 7 0 0 57 28 25
2019 Information technology 16 48 28 4 3 0 2 64 7 60
2019 Data sciences 10 37 35 17 0 0 0 48 17 10
2019 Policy 7 36 41 12 4 0 0 43 16 190
2019 Project management 24 18 25 23 9 0 0 43 32 10
2019 Other services to the public 29 22 40 8 0 0 0 52 8 10
2019 None of the above 12 28 42 13 5 0 0 40 18 65

Question 75. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 22 7 32 13 26 0 0 39 29 15
2024 Intelligence analysts 14 41 29 16 0 0 0 16 55 45
2024 Communications or public affairs 10 17 44 21 8 0 0 29 26 70
2024 Access to information and privacy 25 22 28 17 4 0 4 22 49 25
2024 Security 20 25 30 7 17 0 0 25 45 30
2024 Administration and operations 8 19 40 20 12 0 0 32 27 135
2024 Human resources 5 29 42 19 3 0 2 22 35 55
2024 Financial management 14 15 28 37 7 0 0 44 29 40
2024 Information management 15 14 39 10 15 0 8 27 31 25
2024 Information technology 11 13 40 20 15 0 1 35 24 70
2024 Data sciences 10 15 49 10 16 0 0 26 25 20
2024 Policy 14 29 38 14 4 0 0 18 44 185
2024 Project management 14 44 13 22 6 0 0 29 59 15
2024 Other services to the public 15 8 47 8 22 0 0 30 23 15
2024 None of the above 14 21 39 14 6 0 6 21 37 35
2022 Client contact centre 10 18 11 34 28 0 0 62 27 20
2022 Communications or public affairs 1 26 45 22 6 0 0 28 27 70
2022 Access to information and privacy 12 18 50 11 8 0 0 19 31 25
2022 Security 10 20 40 13 17 0 0 30 30 35
2022 Administration and operations 11 23 38 15 12 0 0 28 34 125
2022 Human resources 9 24 46 13 8 0 0 21 33 55
2022 Financial management 18 17 43 14 7 0 0 21 36 25
2022 Information management 10 28 30 15 16 0 0 32 39 25
2022 Information technology 4 27 40 16 12 0 0 28 32 35
2022 Data sciences 0 27 28 35 10 0 0 45 27 20
2022 Policy 14 23 42 18 3 0 0 21 37 160
2022 Other services to the public 11 25 28 21 16 0 0 37 36 15
2022 None of the above 13 29 35 14 6 2 0 21 43 55
2020 Client contact centre 6 6 41 31 9 0 6 43 13 15
2020 Communications or public affairs 10 29 38 16 7 0 0 23 39 90
2020 Access to information and privacy 11 39 31 18 0 0 0 18 50 25
2020 Security 8 24 27 28 10 0 3 39 33 40
2020 Administration and operations 8 20 34 28 10 0 0 38 28 125
2020 Human resources 7 18 43 21 12 0 0 32 25 65
2020 Financial management 14 10 44 21 11 0 0 31 25 45
2020 Information management 0 10 44 22 24 0 0 46 10 30
2020 Information technology 10 20 46 17 7 0 0 24 30 40
2020 Data sciences 10 22 27 36 5 0 0 41 31 30
2020 Policy 16 20 46 16 2 0 0 18 36 160
2020 None of the above 23 19 39 11 5 0 2 17 43 55
2019 Client contact centre 0 17 48 28 0 0 7 30 19 10
2019 Communications or public affairs 3 16 42 25 14 0 0 39 19 100
2019 Access to information and privacy 3 13 34 41 9 0 0 50 16 30
2019 Security 5 28 32 25 8 0 2 34 33 45
2019 Legal services 6 35 41 18 0 0 0 18 41 15
2019 Administration and operations 5 15 39 29 11 0 0 41 20 125
2019 Human resources 9 24 43 15 9 0 0 24 33 60
2019 Financial management 2 17 37 29 15 0 0 44 19 45
2019 Information management 11 27 38 19 6 0 0 25 38 25
2019 Information technology 5 9 45 23 16 0 2 40 14 60
2019 Data sciences 9 26 20 45 0 0 0 45 35 10
2019 Policy 10 20 47 18 5 0 0 23 30 190
2019 Project management 0 33 34 18 16 0 0 34 33 10
2019 Other services to the public 0 8 63 15 13 0 0 28 8 10
2019 None of the above 8 29 27 32 4 0 0 37 37 65

Question 76. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 46 6 19 0 6 0 73 20 15
2024 Intelligence analysts 7 23 24 12 16 19 0 36 34 45
2024 Communications or public affairs 12 30 24 16 6 12 0 47 25 70
2024 Access to information and privacy 29 35 6 13 9 9 0 70 23 25
2024 Security 14 33 28 3 22 0 0 47 25 30
2024 Administration and operations 31 39 14 12 3 1 0 72 15 135
2024 Human resources 31 37 14 13 5 0 0 68 19 55
2024 Financial management 26 29 13 12 5 15 0 64 20 45
2024 Information management 27 46 7 16 4 0 0 73 20 25
2024 Information technology 24 37 13 6 10 8 1 68 17 70
2024 Data sciences 14 36 20 15 15 0 0 50 30 20
2024 Policy 10 37 17 21 10 4 1 49 33 185
2024 Project management 21 15 33 8 13 11 0 40 23 15
2024 Other services to the public 40 23 22 7 8 0 0 63 15 15
2024 None of the above 21 32 19 17 3 8 0 58 21 35
2022 Client contact centre 45 38 11 0 6 0 0 83 6 20
2022 Communications or public affairs 35 36 9 13 3 5 0 74 16 70
2022 Access to information and privacy 12 50 10 16 4 8 0 67 21 25
2022 Security 14 39 14 25 2 5 0 57 29 35
2022 Administration and operations 32 41 15 7 5 0 0 73 12 125
2022 Human resources 26 47 15 10 2 0 0 73 12 55
2022 Financial management 24 37 21 8 6 4 0 63 15 25
2022 Information management 29 32 17 15 0 6 0 66 16 25
2022 Information technology 34 48 12 6 0 0 0 82 6 35
2022 Data sciences 31 34 26 5 0 5 0 68 5 20
2022 Policy 11 40 15 21 9 4 0 53 31 160
2022 Other services to the public 15 36 22 7 12 8 0 56 20 15
2022 None of the above 14 35 20 10 11 9 0 55 24 55
2020 Client contact centre 42 26 21 6 0 0 6 72 6 15
2020 Communications or public affairs 49 31 8 7 2 3 0 82 10 90
2020 Access to information and privacy 29 45 15 11 0 0 0 74 11 25
2020 Security 36 42 11 5 5 0 0 79 10 35
2020 Administration and operations 42 36 16 2 2 2 0 80 4 120
2020 Human resources 52 39 6 2 2 0 0 91 3 65
2020 Financial management 62 27 7 2 0 2 0 90 2 45
2020 Information management 39 40 15 0 0 5 0 84 0 25
2020 Information technology 46 35 14 2 0 2 0 83 2 40
2020 Data sciences 50 29 11 3 3 3 0 82 7 30
2020 Policy 23 39 16 12 5 5 0 65 18 160
2020 Project management 59 14 10 0 10 8 0 79 11 10
2020 None of the above 34 40 10 3 13 0 0 74 16 55
2019 Client contact centre 28 38 13 21 0 0 0 66 21 10
2019 Communications or public affairs 53 37 6 2 1 1 0 91 3 105
2019 Access to information and privacy 37 41 16 3 0 3 0 81 3 30
2019 Security 40 48 9 4 0 0 0 87 4 45
2019 Legal services 47 29 12 12 0 0 0 76 12 15
2019 Administration and operations 40 34 13 7 5 2 0 76 12 125
2019 Human resources 48 39 8 2 2 2 0 88 3 60
2019 Financial management 44 39 12 2 0 2 0 85 2 45
2019 Information management 45 33 18 0 0 4 0 81 0 25
2019 Information technology 40 36 16 4 2 3 0 78 6 60
2019 Data sciences 35 37 20 9 0 0 0 71 9 10
2019 Policy 32 46 12 5 3 1 0 79 9 190
2019 Project management 27 39 8 16 0 10 0 74 18 10
2019 Other services to the public 52 25 15 0 0 8 0 84 0 10
2019 None of the above 33 23 25 5 9 4 2 59 14 65

Question 77. In general, how is your mental health?
Survey year Demographic Excellent
(%)		 Very good
(%)		 Good
(%)		 Fair
(%)		 Poor
(%)		 Total responses
2024 Client contact centre 29 32 13 19 7 15
2024 Intelligence analysts 2 19 49 26 4 45
2024 Communications or public affairs 10 28 39 14 10 70
2024 Access to information and privacy 17 20 28 25 10 25
2024 Security 3 25 39 23 10 30
2024 Administration and operations 11 31 40 16 3 135
2024 Human resources 12 19 47 18 4 55
2024 Financial management 15 30 35 15 7 45
2024 Information management 12 36 26 18 7 25
2024 Information technology 24 22 25 20 10 70
2024 Data sciences 27 16 33 24 0 20
2024 Policy 7 26 38 25 4 185
2024 Project management 6 30 35 21 8 15
2024 Other services to the public 8 46 23 7 16 15
2024 None of the above 13 25 30 24 8 35
2022 Client contact centre 26 49 26 0 0 20
2022 Communications or public affairs 11 22 49 11 7 70
2022 Access to information and privacy 8 35 44 13 0 25
2022 Security 9 37 31 19 4 35
2022 Administration and operations 7 25 40 20 7 125
2022 Human resources 6 25 45 19 5 55
2022 Financial management 12 19 42 23 4 25
2022 Information management 23 14 41 14 8 25
2022 Information technology 16 18 42 24 0 35
2022 Data sciences 15 18 38 29 0 20
2022 Policy 10 26 37 20 7 160
2022 Other services to the public 8 32 23 6 30 15
2022 None of the above 16 19 41 17 7 55

Question 78. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 63 19 7 5 0 0 6 87 6 15
2024 Intelligence analysts 39 20 29 10 2 0 0 59 12 45
2024 Communications or public affairs 60 27 7 1 3 2 0 89 4 70
2024 Access to information and privacy 56 26 6 3 0 8 0 90 4 25
2024 Security 54 25 14 0 4 0 3 82 4 30
2024 Administration and operations 65 21 7 4 1 2 1 88 5 135
2024 Human resources 67 18 4 5 5 0 0 85 11 55
2024 Financial management 55 40 2 0 3 0 0 95 3 45
2024 Information management 70 19 8 0 3 0 0 89 3 25
2024 Information technology 69 15 7 0 3 5 1 90 3 70
2024 Data sciences 45 55 0 0 0 0 0 100 0 20
2024 Policy 41 35 12 8 3 1 0 77 11 185
2024 Project management 59 16 0 0 0 17 8 100 0 15
2024 Other services to the public 77 14 8 0 0 0 0 92 0 15
2024 None of the above 56 17 8 14 3 2 0 74 18 35
2022 Client contact centre 71 5 5 0 5 6 7 88 6 20
2022 Communications or public affairs 62 23 4 3 3 4 1 90 6 70
2022 Access to information and privacy 70 18 8 0 0 4 0 91 0 25
2022 Security 46 33 14 5 2 0 0 79 7 35
2022 Administration and operations 61 24 6 3 4 2 0 87 7 125
2022 Human resources 65 26 2 4 2 2 0 92 6 55
2022 Financial management 62 23 11 3 0 0 0 86 3 25
2022 Information management 72 18 6 4 0 0 0 90 4 25
2022 Information technology 39 31 2 12 12 4 0 73 25 35
2022 Data sciences 64 36 0 0 0 0 0 100 0 20
2022 Policy 45 33 7 8 4 3 0 80 13 160
2022 Other services to the public 50 24 5 6 7 0 8 81 14 15
2022 None of the above 41 30 11 9 3 4 0 75 13 55
2020 Client contact centre 49 25 20 0 0 0 6 78 0 15
2020 Communications or public affairs 65 19 5 7 2 2 0 86 8 90
2020 Access to information and privacy 45 34 17 4 0 0 0 80 4 25
2020 Security 65 20 3 2 5 3 3 89 8 40
2020 Administration and operations 53 26 8 6 3 4 1 82 9 120
2020 Human resources 70 19 9 2 0 0 0 89 2 65
2020 Financial management 63 17 12 0 5 3 0 82 5 45
2020 Information management 74 16 7 0 0 4 0 93 0 30
2020 Information technology 50 21 10 6 9 5 0 74 15 40
2020 Data sciences 63 18 9 3 0 4 3 87 4 30
2020 Policy 42 28 20 2 3 3 0 73 6 160
2020 Project management 59 18 14 0 10 0 0 76 10 10
2020 None of the above 41 25 12 9 5 5 2 71 16 55

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 12 0 6 12 0 0 82 18 15
2024 Intelligence analysts 31 23 5 26 15 0 0 54 41 45
2024 Communications or public affairs 54 30 3 7 7 0 0 84 14 70
2024 Access to information and privacy 55 23 3 10 9 0 0 78 19 25
2024 Security 51 20 10 10 8 0 0 72 18 30
2024 Administration and operations 59 19 7 9 5 1 0 79 14 135
2024 Human resources 57 24 3 8 7 0 0 81 15 55
2024 Financial management 49 31 2 5 8 4 0 84 14 45
2024 Information management 53 18 15 0 7 8 0 76 8 25
2024 Information technology 55 21 10 3 9 1 0 78 12 70
2024 Data sciences 39 20 21 15 5 0 0 59 20 20
2024 Policy 39 33 10 12 7 0 0 72 18 185
2024 Project management 59 16 11 0 8 6 0 80 8 15
2024 Other services to the public 77 14 0 8 0 0 0 92 8 15
2024 None of the above 53 14 11 9 14 0 0 66 22 35
2022 Client contact centre 65 17 0 0 5 6 7 94 6 20
2022 Communications or public affairs 70 18 3 4 4 1 0 89 8 70
2022 Access to information and privacy 61 16 8 15 0 0 0 77 15 25
2022 Security 42 34 3 15 7 0 0 76 22 35
2022 Administration and operations 54 21 7 10 5 2 0 77 16 125
2022 Human resources 56 27 3 9 4 0 0 84 13 55
2022 Financial management 49 16 23 3 9 0 0 65 12 25
2022 Information management 53 32 8 3 3 0 0 85 6 25
2022 Information technology 41 16 7 15 16 2 2 60 33 35
2022 Data sciences 59 28 8 5 0 0 0 88 5 20
2022 Policy 36 29 7 15 10 2 0 67 26 160
2022 Other services to the public 34 40 0 5 13 0 8 81 19 15
2022 None of the above 35 36 9 6 12 2 0 72 18 55
2020 Client contact centre 42 25 21 0 0 6 6 76 0 15
2020 Communications or public affairs 56 24 6 12 1 1 0 81 14 90
2020 Access to information and privacy 36 40 0 24 0 0 0 76 24 25
2020 Security 46 30 6 13 5 0 0 76 18 40
2020 Administration and operations 42 25 18 7 6 2 1 69 13 125
2020 Human resources 54 26 4 12 3 0 0 80 15 65
2020 Financial management 48 21 13 9 5 3 0 71 15 45
2020 Information management 64 21 7 8 0 0 0 85 8 30
2020 Information technology 32 30 10 5 16 7 0 66 23 40
2020 Data sciences 49 34 10 3 3 0 0 84 6 30
2020 Policy 32 30 13 16 8 1 0 63 24 160
2020 Project management 59 0 14 10 18 0 0 59 28 10
2020 None of the above 34 23 13 17 12 2 0 58 30 55

Question 80. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 18 0 0 12 0 0 88 12 15
2024 Intelligence analysts 45 39 5 4 6 0 0 84 10 45
2024 Communications or public affairs 64 27 2 4 2 0 0 91 7 70
2024 Access to information and privacy 76 18 3 0 3 0 0 94 3 25
2024 Security 61 21 3 3 8 0 4 85 12 30
2024 Administration and operations 63 23 3 6 3 1 1 88 9 135
2024 Human resources 74 13 3 6 4 0 0 87 9 55
2024 Financial management 56 27 2 3 8 4 0 86 12 45
2024 Information management 66 23 8 0 3 0 0 89 3 25
2024 Information technology 62 20 9 0 6 3 0 84 7 70
2024 Data sciences 50 19 21 4 5 0 0 69 10 20
2024 Policy 55 29 5 7 3 1 0 85 10 185
2024 Project management 65 16 11 0 8 0 0 81 8 15
2024 Other services to the public 85 15 0 0 0 0 0 100 0 15
2024 None of the above 60 14 9 11 6 0 0 74 17 35
2022 Client contact centre 65 23 0 0 5 0 7 94 6 20
2022 Communications or public affairs 71 19 3 3 4 0 0 90 7 70
2022 Access to information and privacy 77 16 4 4 0 0 0 93 4 25
2022 Security 61 29 3 0 7 0 0 90 7 35
2022 Administration and operations 60 26 5 5 3 0 1 86 9 125
2022 Human resources 63 25 3 5 4 0 0 88 9 55
2022 Financial management 57 18 14 6 4 0 0 76 10 25
2022 Information management 63 27 4 3 3 0 0 90 6 25
2022 Information technology 53 24 7 4 11 0 0 77 16 35
2022 Data sciences 65 35 0 0 0 0 0 100 0 20
2022 Policy 52 29 7 7 3 1 0 83 10 160
2022 Other services to the public 60 21 0 11 0 0 8 88 12 15
2022 None of the above 45 30 8 7 8 2 0 76 15 55
2020 Client contact centre 56 30 8 0 0 0 6 91 0 15
2020 Communications or public affairs 65 23 7 5 1 0 0 88 6 85
2020 Access to information and privacy 45 40 4 4 7 0 0 85 11 25
2020 Security 57 28 8 5 0 0 3 87 5 40
2020 Administration and operations 51 31 9 5 4 0 0 82 9 120
2020 Human resources 63 29 2 5 2 0 0 92 6 65
2020 Financial management 62 17 2 12 7 0 0 78 20 45
2020 Information management 80 20 0 0 0 0 0 100 0 30
2020 Information technology 37 27 12 8 9 5 2 69 19 40
2020 Data sciences 69 19 4 6 3 0 0 88 9 30
2020 Policy 47 31 11 6 4 2 0 79 10 160
2020 Project management 37 21 22 10 10 0 0 59 20 10
2020 None of the above 52 18 7 13 8 2 0 71 21 55

Question 81. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional individual behaviours and organizational practices.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 22 40 6 7 25 0 0 62 31 15
2024 Intelligence analysts 10 26 14 37 12 0 0 36 49 45
2024 Communications or public affairs 31 29 11 19 8 2 0 61 28 70
2024 Access to information and privacy 28 31 20 7 12 3 0 61 19 25
2024 Security 24 18 20 13 25 0 0 42 38 30
2024 Administration and operations 33 37 13 10 6 0 0 70 17 135
2024 Human resources 37 32 21 1 9 0 0 69 11 55
2024 Financial management 32 36 16 7 7 2 0 69 15 45
2024 Information management 31 42 8 15 3 0 0 74 18 25
2024 Information technology 25 33 25 5 10 2 0 59 15 70
2024 Data sciences 26 59 5 10 0 0 0 85 10 20
2024 Policy 16 37 13 21 11 2 0 54 32 185
2024 Project management 6 69 19 7 0 0 0 75 7 15
2024 Other services to the public 48 35 8 0 8 0 0 84 8 15
2024 None of the above 39 22 11 12 13 2 0 63 26 35
2022 Client contact centre 51 32 11 5 0 0 0 83 5 20
2022 Communications or public affairs 27 32 16 13 9 3 0 61 23 70
2022 Access to information and privacy 21 55 4 17 4 0 0 76 20 25
2022 Security 34 43 10 5 8 0 0 77 13 35
2022 Administration and operations 36 32 15 11 4 1 0 69 16 125
2022 Human resources 35 38 12 12 3 0 0 72 15 55
2022 Financial management 24 50 14 8 0 4 0 77 8 25
2022 Information management 51 7 20 10 11 0 0 59 21 25
2022 Information technology 24 40 12 14 10 0 0 64 24 35
2022 Data sciences 56 21 19 5 0 0 0 77 5 20
2022 Policy 14 40 20 15 8 2 1 55 24 160
2022 Other services to the public 38 44 13 0 6 0 0 81 6 15
2022 None of the above 24 40 12 10 11 4 0 67 21 55
2020 Client contact centre 42 31 21 0 0 0 6 78 0 15
2020 Communications or public affairs 49 25 11 10 4 2 0 75 14 90
2020 Access to information and privacy 23 38 24 7 7 0 0 61 15 25
2020 Security 46 34 10 2 8 0 0 80 10 40
2020 Administration and operations 41 30 14 9 4 2 0 72 14 120
2020 Human resources 53 35 5 6 2 0 0 88 8 65
2020 Financial management 53 35 10 0 2 0 0 88 2 45
2020 Information management 69 21 3 7 0 0 0 90 7 30
2020 Information technology 37 29 14 5 11 2 0 68 17 40
2020 Data sciences 63 16 11 3 0 3 3 85 4 30
2020 Policy 24 35 18 15 6 2 0 60 22 160
2020 Project management 49 14 19 0 10 8 0 68 11 10
2020 None of the above 25 33 17 11 13 0 0 58 24 55
2019 Client contact centre 31 31 28 11 0 0 0 62 11 10
2019 Communications or public affairs 45 37 9 6 1 1 0 83 8 105
2019 Access to information and privacy 45 34 11 6 0 5 0 82 6 30
2019 Security 23 42 19 8 4 4 0 68 13 45
2019 Legal services 29 24 18 18 12 0 0 53 29 15
2019 Administration and operations 42 25 21 6 7 0 0 67 12 125
2019 Human resources 34 43 8 9 3 3 0 79 12 60
2019 Financial management 33 45 19 2 0 0 0 79 2 45
2019 Information management 42 33 14 4 7 0 0 74 11 25
2019 Information technology 29 32 23 8 3 5 0 64 12 60
2019 Data sciences 35 37 20 9 0 0 0 71 9 10
2019 Policy 18 46 16 14 4 1 0 65 18 190
2019 Project management 17 25 7 32 0 18 0 52 39 10
2019 Other services to the public 45 25 14 8 0 8 0 76 9 10
2019 None of the above 29 27 19 9 13 4 0 58 22 65

Question 83. Of those who indicated that they are a supervisor: I am equipped to support employees in my work unit who are experiencing mental health issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 11 42 21 26 0 0 0 53 26 20
2024 Security 9 51 0 20 11 10 0 66 34 10
2024 Administration and operations 16 60 12 10 0 0 2 78 10 40
2024 Human resources 44 50 0 6 0 0 0 94 6 20
2024 Financial management 29 38 23 5 5 0 0 67 10 20
2024 Information technology 46 48 0 0 6 0 0 94 6 15
2024 Policy 22 33 6 18 11 6 3 61 33 50
2022 Communications or public affairs 23 46 9 19 4 0 0 69 22 25
2022 Security 6 74 5 7 0 0 9 87 7 15
2022 Administration and operations 29 49 11 6 3 3 0 80 9 35
2022 Human resources 42 41 12 5 0 0 0 83 5 20
2022 Financial management 21 32 20 27 0 0 0 53 27 10
2022 Information technology 23 62 6 9 0 0 0 84 9 10
2022 Policy 17 51 9 19 4 0 0 68 23 35
2022 None of the above 12 50 7 14 16 0 0 62 30 15
2020 Communications or public affairs 16 48 10 16 9 0 0 64 26 30
2020 Security 22 47 15 16 0 0 0 69 16 15
2020 Administration and operations 22 65 10 3 0 0 0 87 3 30
2020 Human resources 44 26 18 11 0 0 0 71 11 20
2020 Financial management 32 32 7 16 0 7 7 74 19 15
2020 Information technology 46 28 16 10 0 0 0 74 10 10
2020 Policy 18 51 8 13 5 5 0 72 19 40
2019 Communications or public affairs 25 40 24 12 0 0 0 65 12 25
2019 Security 38 44 6 6 7 0 0 81 13 15
2019 Administration and operations 26 47 16 4 4 0 4 76 8 25
2019 Human resources 53 31 4 6 5 0 0 85 11 20
2019 Financial management 23 36 27 7 0 0 7 63 8 15
2019 Information technology 39 53 0 8 0 0 0 92 8 15
2019 Policy 33 52 4 9 0 0 2 87 9 45
2019 None of the above 58 31 0 11 0 0 0 89 11 15
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to telework, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 84. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 14 86 15
2024 Intelligence analysts 16 84 45
2024 Communications or public affairs 11 89 70
2024 Access to information and privacy 7 93 25
2024 Security 20 80 30
2024 Administration and operations 10 90 135
2024 Human resources 29 71 55
2024 Financial management 15 85 45
2024 Information management 14 86 25
2024 Information technology 13 87 70
2024 Data sciences 12 88 20
2024 Policy 8 92 185
2024 Project management 11 89 15
2024 Other services to the public 22 78 15
2024 None of the above 12 88 35
2022 Client contact centre 4 96 20
2022 Communications or public affairs 17 83 65
2022 Access to information and privacy 7 93 25
2022 Security 18 82 35
2022 Administration and operations 8 92 125
2022 Human resources 13 87 55
2022 Financial management 7 93 25
2022 Information management 4 96 25
2022 Information technology 5 95 35
2022 Data sciences 11 89 20
2022 Policy 4 96 160
2022 Other services to the public 22 78 15
2022 None of the above 8 92 55
2020 Client contact centre 14 86 15
2020 Communications or public affairs 9 91 85
2020 Access to information and privacy 4 96 25
2020 Security 17 83 40
2020 Administration and operations 9 91 120
2020 Human resources 9 91 65
2020 Financial management 9 91 45
2020 Information management 0 100 30
2020 Information technology 7 93 40
2020 Data sciences 13 87 30
2020 Policy 4 96 160
2020 Project management 0 100 10
2020 None of the above 9 91 55
2019 Client contact centre 11 89 10
2019 Communications or public affairs 13 87 105
2019 Access to information and privacy 13 87 30
2019 Security 7 93 45
2019 Legal services 24 76 15
2019 Administration and operations 11 89 125
2019 Human resources 28 72 60
2019 Financial management 8 92 45
2019 Information management 7 93 25
2019 Information technology 19 81 60
2019 Data sciences 0 100 10
2019 Policy 14 86 190
2019 Project management 9 91 10
2019 Other services to the public 17 83 10
2019 None of the above 10 90 65

Question 85. Were the requests for workplace accommodation measures related to a disability?

Disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society. Barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 66 34 15
2024 Human resources 68 32 15
2024 Policy 81 19 15
2022 Communications or public affairs 71 29 10
2022 Administration and operations 71 29 10
2020 Administration and operations 18 82 10

Question 86. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 100 0 15
2024 Human resources 93 7 15
2024 Policy 88 12 15
2022 Communications or public affairs 92 8 10
2022 Administration and operations 89 11 10
2020 Administration and operations 74 26 10
2019 Communications or public affairs 93 7 15
2019 Administration and operations 93 7 15
2019 Human resources 94 6 15
2019 Information technology 70 30 10
2019 Policy 93 7 25

Question 87. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Administration and operations 45 35 6 14 0 0 0 80 14 15
2024 Human resources 40 46 7 7 0 0 0 86 7 15
2024 Policy 45 42 6 7 0 0 0 87 7 15
2022 Communications or public affairs 42 23 0 27 9 0 0 64 36 10
2019 Communications or public affairs 63 22 7 7 0 0 0 85 7 10
2019 Administration and operations 57 22 14 0 0 7 0 84 0 15
2019 Human resources 46 27 7 13 7 0 0 73 20 15
2019 Policy 44 48 4 4 0 0 0 92 4 25

Question 88. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 63 19 0 0 12 0 6 87 13 15
2024 Intelligence analysts 29 25 22 2 8 6 8 62 12 45
2024 Communications or public affairs 49 34 6 8 2 0 0 83 11 70
2024 Access to information and privacy 60 25 3 6 0 5 0 90 6 25
2024 Security 40 38 0 11 8 0 3 81 19 30
2024 Administration and operations 52 30 7 6 1 2 3 86 7 135
2024 Human resources 57 27 2 7 5 0 2 85 13 55
2024 Financial management 48 31 10 0 3 2 6 86 4 45
2024 Information management 56 18 0 0 15 11 0 83 17 25
2024 Information technology 50 27 6 1 4 6 6 87 6 70
2024 Data sciences 46 18 6 17 5 8 0 69 24 20
2024 Policy 47 34 6 5 3 4 2 85 8 185
2024 Project management 47 22 0 25 7 0 0 68 32 15
2024 Other services to the public 52 30 0 8 0 0 9 91 9 15
2024 None of the above 48 28 11 0 6 5 3 82 7 35
2022 Client contact centre 47 15 20 0 0 0 17 75 0 20
2022 Communications or public affairs 52 28 1 6 2 6 5 90 9 70
2022 Access to information and privacy 57 27 5 7 0 0 4 88 7 25
2022 Security 45 41 5 3 3 0 4 89 6 35
2022 Administration and operations 56 27 4 5 3 1 5 88 8 125
2022 Human resources 46 32 14 3 2 2 2 81 5 55
2022 Financial management 42 29 11 7 5 0 4 75 13 25
2022 Information management 50 36 4 6 0 0 4 89 7 25
2022 Information technology 30 48 10 0 8 0 4 82 8 35
2022 Data sciences 73 27 0 0 0 0 0 100 0 20
2022 Policy 42 29 9 8 1 5 6 80 10 160
2022 Other services to the public 37 28 7 8 13 0 8 71 22 15
2022 None of the above 38 37 11 3 3 5 2 81 7 55
2020 Client contact centre 36 44 8 0 0 6 6 91 0 15
2020 Communications or public affairs 54 30 4 2 0 3 7 93 2 85
2020 Access to information and privacy 49 28 12 4 0 0 7 83 4 25
2020 Security 54 22 19 2 0 0 3 78 3 40
2020 Administration and operations 50 28 9 4 1 6 3 85 5 120
2020 Human resources 61 24 5 6 0 3 1 89 6 65
2020 Financial management 63 27 4 3 3 0 0 90 6 45
2020 Information management 65 28 3 0 0 0 4 97 0 30
2020 Information technology 39 46 7 6 0 2 0 86 6 40
2020 Data sciences 62 25 10 0 0 0 4 90 0 30
2020 Policy 43 33 9 4 3 3 5 82 8 160
2020 Project management 59 8 24 10 0 0 0 66 10 10
2020 None of the above 54 20 11 4 4 0 7 80 8 55
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Compensation

Question 89. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 40 60 15
2024 Intelligence analysts 16 68 45
2024 Communications or public affairs 34 55 70
2024 Access to information and privacy 28 56 25
2024 Security 21 72 30
2024 Administration and operations 22 65 135
2024 Human resources 20 72 55
2024 Financial management 23 54 45
2024 Information management 11 63 25
2024 Information technology 19 65 70
2024 Data sciences 16 64 20
2024 Policy 22 65 185
2024 Project management 20 65 15
2024 Other services to the public 16 84 15
2024 None of the above 34 56 35
2022 Client contact centre 21 70 20
2022 Communications or public affairs 36 52 70
2022 Access to information and privacy 35 44 25
2022 Security 11 69 35
2022 Administration and operations 28 63 125
2022 Human resources 25 69 55
2022 Financial management 12 70 25
2022 Information management 18 71 25
2022 Information technology 20 65 35
2022 Data sciences 23 54 20
2022 Policy 22 62 160
2022 Other services to the public 26 64 15
2022 None of the above 29 58 55
2020 Client contact centre 6 83 15
2020 Communications or public affairs 26 50 90
2020 Access to information and privacy 26 58 25
2020 Security 25 53 40
2020 Administration and operations 34 49 125
2020 Human resources 30 58 65
2020 Financial management 16 56 45
2020 Information management 23 56 30
2020 Information technology 20 48 40
2020 Data sciences 19 53 30
2020 Policy 28 49 160
2020 Project management 39 53 10
2020 None of the above 18 62 55

Question 90. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Communications or public affairs 66 34 25
2024 Administration and operations 62 38 30
2024 Human resources 62 38 10
2024 Information technology 47 53 15
2024 Policy 41 59 40
2024 None of the above 43 57 10
2022 Communications or public affairs 25 75 25
2022 Access to information and privacy 83 17 10
2022 Administration and operations 27 73 35
2022 Human resources 45 55 15
2022 Policy 31 69 35
2022 None of the above 50 50 15
2020 Communications or public affairs 31 69 25
2020 Security 50 50 10
2020 Administration and operations 34 66 40
2020 Human resources 56 44 20
2020 Policy 36 64 45
2020 None of the above 67 33 10

Question 91. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 17 15 27 13 24 0 5 34 38 25
2024 Administration and operations 10 23 9 37 16 5 0 35 56 30
2024 Human resources 64 0 9 16 10 0 0 64 26 10
2024 Information technology 15 14 11 20 40 0 0 29 60 15
2024 Policy 12 17 15 21 28 0 7 31 52 40
2024 None of the above 16 16 18 9 32 0 9 35 45 10
2022 Communications or public affairs 13 15 4 17 37 0 15 32 63 25
2022 Access to information and privacy 27 16 17 7 23 9 0 48 33 10
2022 Administration and operations 13 15 11 19 26 5 10 33 54 35
2022 Human resources 17 27 19 14 18 6 0 46 34 15
2022 Policy 2 23 8 30 31 2 4 27 65 35
2022 None of the above 11 12 29 12 29 0 7 25 44 15
2020 Communications or public affairs 5 28 13 27 18 10 0 36 50 20
2020 Security 30 20 0 10 40 0 0 50 50 10
2020 Administration and operations 19 23 21 18 11 0 7 45 32 40
2020 Human resources 57 10 5 16 13 0 0 66 28 20
2020 Policy 11 11 22 27 20 2 7 24 51 45
2020 None of the above 16 34 21 0 29 0 0 50 29 10

Question 92. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Communications or public affairs 10 19 6 21 32 5 7 33 60 25
2024 Administration and operations 3 13 13 37 34 0 0 16 71 30
2024 Human resources 26 28 0 16 30 0 0 54 46 10
2024 Information technology 0 26 15 21 29 8 0 28 55 15
2024 Policy 10 15 13 17 43 0 2 26 61 40
2024 None of the above 8 8 7 25 44 0 9 17 75 10
2022 Communications or public affairs 6 20 11 8 43 0 12 29 58 25
2022 Access to information and privacy 11 51 0 11 17 9 0 69 31 10
2022 Administration and operations 3 15 7 19 43 8 5 21 71 35
2022 Human resources 5 37 29 12 18 0 0 41 29 15
2022 Policy 0 20 3 43 27 2 6 21 76 35
2022 None of the above 17 11 18 26 27 0 0 28 53 15
2020 Communications or public affairs 5 0 19 42 30 0 5 5 76 25
2020 Security 0 30 10 10 50 0 0 30 60 10
2020 Administration and operations 15 14 25 16 26 2 2 30 44 40
2020 Human resources 31 9 16 21 23 0 0 40 44 20
2020 Policy 4 5 21 29 40 0 2 9 70 45
2020 None of the above 0 38 9 17 27 0 9 42 49 10

Question 93. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 5 6 7 0 7 20 74 26 15
2024 Intelligence analysts 37 10 10 0 12 2 29 53 47 45
2024 Communications or public affairs 41 20 10 4 7 0 18 49 51 70
2024 Access to information and privacy 39 12 16 3 3 0 26 53 47 25
2024 Security 42 10 14 3 8 4 20 55 45 30
2024 Administration and operations 43 14 17 3 3 3 17 54 46 135
2024 Human resources 35 21 10 9 4 1 18 44 56 55
2024 Financial management 56 2 2 2 0 21 17 91 9 45
2024 Information management 54 16 6 0 8 8 8 64 36 25
2024 Information technology 45 15 8 4 8 4 17 56 44 65
2024 Data sciences 39 10 10 5 0 0 37 62 38 20
2024 Policy 46 22 10 7 8 1 6 50 50 185
2024 Project management 41 12 15 0 7 0 25 55 45 15
2024 Other services to the public 46 0 7 0 7 0 40 77 23 15
2024 None of the above 37 24 0 0 12 2 25 50 50 35
2022 Client contact centre 42 12 10 0 7 0 28 20
2022 Communications or public affairs 36 25 8 9 7 0 15 65
2022 Access to information and privacy 53 13 0 2 0 8 23 25
2022 Security 47 12 3 11 0 4 24 35
2022 Administration and operations 43 19 13 2 5 1 15 125
2022 Human resources 48 18 14 4 2 1 12 55
2022 Financial management 44 19 9 3 0 6 19 25
2022 Information management 34 30 15 0 7 7 7 25
2022 Information technology 35 17 12 9 5 2 20 35
2022 Data sciences 43 14 5 5 9 4 19 20
2022 Policy 48 23 10 2 6 1 10 160
2022 Other services to the public 20 17 6 0 0 0 57 15
2022 None of the above 42 13 10 8 6 9 12 55
2020 Client contact centre 43 31 14 6 0 0 6 15
2020 Communications or public affairs 44 16 15 5 8 4 8 90
2020 Access to information and privacy 49 9 15 8 4 0 16 25
2020 Security 34 31 11 5 10 0 8 40
2020 Administration and operations 46 20 9 9 6 2 9 120
2020 Human resources 47 20 14 10 2 0 7 65
2020 Financial management 42 20 10 0 8 0 19 45
2020 Information management 47 16 13 7 3 7 8 30
2020 Information technology 33 27 10 7 10 0 12 40
2020 Data sciences 61 12 8 3 3 7 7 30
2020 Policy 47 20 12 6 3 0 11 160
2020 Project management 51 10 18 10 12 0 0 10
2020 None of the above 43 12 15 12 13 0 5 55
2019 Client contact centre 59 13 11 0 7 0 11 10
2019 Communications or public affairs 37 22 22 4 5 0 10 105
2019 Access to information and privacy 38 19 11 6 13 4 10 30
2019 Security 40 18 16 13 2 0 10 45
2019 Legal services 12 18 24 0 41 0 6 15
2019 Administration and operations 43 25 11 7 9 2 3 125
2019 Human resources 38 13 17 21 7 0 3 60
2019 Financial management 55 20 14 4 4 0 3 40
2019 Information management 40 21 11 11 11 0 6 25
2019 Information technology 56 13 16 2 10 0 3 55
2019 Data sciences 54 0 20 17 9 0 0 10
2019 Policy 43 26 13 7 5 2 4 190
2019 Project management 49 0 16 9 26 0 0 10
2019 Other services to the public 38 15 15 15 0 0 17 10
2019 None of the above 41 23 5 5 12 1 12 65
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