2024 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 103. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2024 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Positive answers" and "Negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Results for questions 44, 73 and 93 are calculated differently than previous years to provide a more accurate and meaningful reflection of employee experiences. The calculation of negative answers now includes "To a very large extent", "To a large extent", "To a moderate extent" and "To a small extent". Because of this adjustment, results for these questions are not directly comparable to previous years.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 30 10 10 0 0 0 80 10 30
2024 Intelligence analysts 34 57 0 9 0 0 0 91 9 15
2024 Federal regulators 30 36 0 34 0 0 0 66 34 10
2024 Compliance, inspection and enforcement 24 64 0 0 13 0 0 87 13 15
2024 Communications or public affairs 52 26 8 7 7 0 0 78 13 10
2024 Access to information and privacy 52 48 0 0 0 0 0 100 0 15
2024 Security 46 34 8 12 0 0 0 80 12 15
2024 Legal services 47 37 3 9 4 0 0 84 13 145
2024 Administration and operations 40 42 6 10 3 0 0 82 13 500
2024 Human resources 40 42 5 7 5 0 0 82 12 80
2024 Financial management 43 45 0 7 5 0 0 88 12 25
2024 Information management 62 28 0 10 0 0 0 90 10 20
2024 Information technology 42 37 18 2 0 0 0 79 2 45
2024 Data sciences 24 52 0 15 8 0 0 76 24 10
2024 Policy 0 33 6 54 7 0 0 33 61 10
2024 Project management 26 55 0 14 4 0 0 82 18 45
2024 Other services to the public 55 31 6 4 4 0 0 86 8 85
2024 None of the above 43 39 3 10 5 0 0 81 15 140
2022 Client contact centre 63 27 6 3 0 0 0 90 3 25
2022 Compliance, inspection and enforcement 62 9 10 19 0 0 0 71 19 10
2022 Communications or public affairs 65 30 5 0 0 0 0 95 0 15
2022 Access to information and privacy 70 30 0 0 0 0 0 100 0 10
2022 Legal services 54 37 3 5 1 0 0 91 6 150
2022 Administration and operations 50 41 2 5 2 0 0 91 7 425
2022 Human resources 47 44 2 4 2 0 0 91 6 85
2022 Financial management 51 35 0 3 11 0 0 86 14 30
2022 Information management 42 49 6 3 0 0 0 91 3 25
2022 Information technology 57 39 2 0 2 0 0 96 2 45
2022 Data sciences 46 41 0 0 12 0 0 88 12 10
2022 Policy 37 46 0 17 0 0 0 83 17 20
2022 Project management 45 37 7 7 3 0 0 82 10 30
2022 Other services to the public 47 45 2 6 0 0 0 92 6 85
2022 None of the above 52 37 3 5 2 0 0 89 7 175
2020 Client contact centre 52 37 4 3 4 0 0 89 7 25
2020 Federal regulators 18 71 0 11 0 0 0 89 11 10
2020 Communications or public affairs 48 52 0 0 0 0 0 100 0 20
2020 Security 64 22 15 0 0 0 0 85 0 15
2020 Legal services 35 45 5 12 3 0 0 80 15 130
2020 Administration and operations 44 41 3 9 3 0 0 85 11 330
2020 Human resources 45 43 3 9 0 0 0 88 9 65
2020 Financial management 46 54 0 0 0 0 0 100 0 25
2020 Information management 40 45 0 15 0 0 0 85 15 15
2020 Information technology 53 36 7 2 2 0 0 89 4 45
2020 Data sciences 50 39 0 10 0 0 0 90 10 10
2020 Project management 40 45 0 10 6 0 0 85 15 30
2020 Other services to the public 47 46 1 5 2 0 0 92 6 70
2020 None of the above 33 53 5 7 2 0 0 86 9 155

Question 2. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 75 19 3 3 0 0 0 93 3 30
2024 Intelligence analysts 79 15 0 6 0 0 0 94 6 15
2024 Federal regulators 51 37 0 0 0 0 11 100 0 10
2024 Compliance, inspection and enforcement 65 28 0 7 0 0 0 93 7 15
2024 Communications or public affairs 100 0 0 0 0 0 0 100 0 10
2024 Access to information and privacy 65 23 0 0 0 0 12 100 0 15
2024 Security 46 28 18 0 8 0 0 74 8 15
2024 Legal services 75 13 3 5 3 0 1 88 9 145
2024 Administration and operations 69 17 4 5 3 0 2 89 7 500
2024 Human resources 72 20 1 5 2 0 0 92 7 80
2024 Financial management 46 41 4 4 4 0 0 88 8 25
2024 Information management 65 20 0 0 15 0 0 85 15 20
2024 Information technology 63 21 4 6 5 0 0 84 12 45
2024 Data sciences 73 9 0 18 0 0 0 82 18 10
2024 Policy 49 28 0 22 0 0 0 78 22 10
2024 Project management 71 11 0 14 2 0 2 84 16 45
2024 Other services to the public 77 14 2 3 2 0 2 93 5 85
2024 None of the above 69 18 5 5 2 0 1 88 7 140

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 53 37 7 3 0 0 0 90 3 30
2024 Intelligence analysts 50 35 15 0 0 0 0 85 0 15
2024 Federal regulators 51 27 0 10 0 0 11 88 12 10
2024 Compliance, inspection and enforcement 57 43 0 0 0 0 0 100 0 15
2024 Communications or public affairs 85 10 5 0 0 0 0 95 0 10
2024 Access to information and privacy 73 9 6 0 0 0 12 93 0 15
2024 Security 51 20 14 6 8 0 0 71 14 15
2024 Legal services 71 14 3 7 4 0 2 86 11 145
2024 Administration and operations 63 18 6 7 3 0 3 83 10 500
2024 Human resources 55 22 7 10 5 0 0 78 15 80
2024 Financial management 43 37 8 7 4 0 0 80 12 25
2024 Information management 43 29 8 0 15 0 4 76 16 20
2024 Information technology 61 21 9 4 5 0 0 82 9 45
2024 Data sciences 73 9 0 8 10 0 0 82 18 10
2024 Policy 57 15 6 14 9 0 0 72 22 10
2024 Project management 64 18 7 7 2 0 2 83 10 45
2024 Other services to the public 76 12 3 4 2 0 2 90 6 85
2024 None of the above 70 17 5 3 3 0 1 89 6 140

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 34 8 8 16 0 0 68 24 30
2024 Intelligence analysts 10 19 29 6 36 0 0 29 42 15
2024 Federal regulators 18 27 0 33 10 0 11 51 49 10
2024 Compliance, inspection and enforcement 8 29 8 22 33 0 0 37 55 15
2024 Communications or public affairs 11 67 7 7 8 0 0 78 15 10
2024 Access to information and privacy 64 0 0 15 21 0 0 64 36 15
2024 Security 26 55 6 0 13 0 0 81 13 15
2024 Legal services 39 27 7 13 13 0 0 66 27 145
2024 Administration and operations 27 30 9 18 17 0 0 57 35 500
2024 Human resources 22 36 9 16 15 0 2 59 31 80
2024 Financial management 16 51 13 13 8 0 0 67 20 25
2024 Information management 48 37 0 15 0 0 0 85 15 20
2024 Information technology 30 24 16 16 13 0 2 55 29 45
2024 Data sciences 17 26 16 7 34 0 0 42 41 10
2024 Policy 19 23 0 26 31 0 0 42 58 10
2024 Project management 25 21 18 5 32 0 0 46 37 45
2024 Other services to the public 41 22 9 13 14 0 1 64 27 85
2024 None of the above 27 19 10 20 19 0 4 48 41 140
2022 Client contact centre 47 46 4 0 0 3 0 96 0 25
2022 Compliance, inspection and enforcement 38 33 20 9 0 0 0 71 9 10
2022 Communications or public affairs 57 33 0 5 5 0 0 90 10 15
2022 Access to information and privacy 82 18 0 0 0 0 0 100 0 10
2022 Legal services 46 36 8 7 3 0 1 82 10 150
2022 Administration and operations 49 32 8 7 2 0 3 83 9 420
2022 Human resources 50 34 4 2 1 0 8 91 4 85
2022 Financial management 57 18 11 4 6 0 3 78 10 30
2022 Information management 64 22 5 6 3 0 0 86 9 25
2022 Information technology 47 39 8 6 0 0 0 86 6 45
2022 Data sciences 88 0 12 0 0 0 0 88 0 10
2022 Policy 42 44 5 4 0 0 5 91 4 20
2022 Project management 42 44 11 3 0 0 0 86 3 30
2022 Other services to the public 47 39 7 6 0 0 1 87 6 85
2022 None of the above 52 29 7 6 3 1 2 83 9 175
2020 Client contact centre 66 23 3 8 0 0 0 89 8 25
2020 Federal regulators 39 28 21 11 0 0 0 68 11 10
2020 Communications or public affairs 43 38 14 5 0 0 0 80 5 20
2020 Security 64 15 15 7 0 0 0 78 7 15
2020 Legal services 34 36 9 14 7 0 1 70 21 130
2020 Administration and operations 41 35 8 12 3 0 1 76 16 330
2020 Human resources 50 39 3 7 2 0 0 89 8 65
2020 Financial management 55 31 13 0 0 0 0 87 0 25
2020 Information management 40 33 11 8 8 0 0 74 15 15
2020 Information technology 48 30 15 4 0 2 0 80 4 45
2020 Data sciences 40 29 21 10 0 0 0 69 10 10
2020 Project management 36 38 11 12 3 0 0 74 15 30
2020 Other services to the public 37 39 17 5 3 0 0 75 8 70
2020 None of the above 33 42 14 8 3 0 0 75 11 155
2019 Client contact centre 32 30 29 5 5 0 0 62 10 15
2019 Federal regulators 41 29 7 8 15 0 0 70 22 15
2019 Communications or public affairs 54 30 11 0 0 0 4 88 0 25
2019 Access to information and privacy 49 22 0 18 11 0 0 71 29 10
2019 Security 61 30 10 0 0 0 0 90 0 10
2019 Legal services 46 31 6 12 4 0 0 78 16 105
2019 Administration and operations 43 25 8 13 11 0 0 68 24 250
2019 Human resources 28 44 6 13 7 0 2 73 20 55
2019 Financial management 32 42 13 9 4 0 0 74 13 20
2019 Information management 52 42 0 0 6 0 0 94 6 15
2019 Information technology 30 47 7 9 7 0 0 77 16 45
2019 Data sciences 30 41 11 18 0 0 0 71 18 10
2019 Project management 33 47 4 13 4 0 0 80 16 20
2019 Other services to the public 39 32 2 18 8 0 0 71 26 40
2019 None of the above 33 37 7 11 11 0 0 71 23 130

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 33 4 10 3 0 0 82 13 30
2024 Intelligence analysts 15 50 16 9 10 0 0 65 19 15
2024 Federal regulators 28 49 9 14 0 0 0 77 14 10
2024 Compliance, inspection and enforcement 24 69 0 8 0 0 0 92 8 15
2024 Communications or public affairs 22 60 7 5 6 0 0 82 11 10
2024 Access to information and privacy 52 48 0 0 0 0 0 100 0 15
2024 Security 26 33 12 14 14 0 0 59 29 15
2024 Legal services 46 35 9 7 2 0 1 82 9 145
2024 Administration and operations 32 36 13 12 7 0 0 69 18 495
2024 Human resources 23 47 11 11 6 0 1 71 18 75
2024 Financial management 26 45 16 13 0 0 0 71 13 25
2024 Information management 40 37 11 12 0 0 0 77 12 20
2024 Information technology 25 43 17 11 0 0 4 71 11 45
2024 Data sciences 7 77 8 0 8 0 0 84 8 10
2024 Policy 8 36 9 31 16 0 0 44 47 10
2024 Project management 17 34 24 15 7 0 2 53 23 45
2024 Other services to the public 45 37 5 10 3 0 0 82 13 85
2024 None of the above 39 36 10 10 5 0 0 74 15 140
2022 Client contact centre 50 25 3 16 6 0 0 74 23 25
2022 Compliance, inspection and enforcement 69 21 10 0 0 0 0 90 0 10
2022 Communications or public affairs 35 55 0 5 5 0 0 90 10 15
2022 Access to information and privacy 52 31 8 9 0 0 0 83 9 10
2022 Legal services 51 36 6 5 1 0 0 87 7 150
2022 Administration and operations 31 44 11 10 5 0 0 75 14 425
2022 Human resources 35 45 9 7 4 0 0 80 11 85
2022 Financial management 28 53 8 11 0 0 0 80 11 30
2022 Information management 33 39 3 9 15 0 0 73 24 25
2022 Information technology 32 40 21 4 4 0 0 71 8 45
2022 Data sciences 49 35 8 8 0 0 0 84 8 10
2022 Policy 14 43 5 24 14 0 0 58 38 20
2022 Project management 31 39 13 17 0 0 0 70 17 30
2022 Other services to the public 42 43 9 6 0 0 0 85 6 85
2022 None of the above 53 38 2 5 3 0 0 90 8 175
2020 Client contact centre 51 33 12 4 0 0 0 84 4 25
2020 Federal regulators 21 50 18 11 0 0 0 71 11 10
2020 Communications or public affairs 32 32 36 0 0 0 0 64 0 20
2020 Security 49 29 7 15 0 0 0 78 15 15
2020 Legal services 42 42 5 8 2 0 0 84 10 130
2020 Administration and operations 32 40 10 12 5 0 1 73 17 330
2020 Human resources 28 41 11 15 5 0 0 69 20 65
2020 Financial management 37 42 12 9 0 0 0 79 9 25
2020 Information management 41 39 6 13 0 0 0 80 13 15
2020 Information technology 36 29 28 4 2 0 0 65 7 45
2020 Data sciences 29 30 21 20 0 0 0 59 20 10
2020 Project management 19 51 17 4 9 0 0 70 13 30
2020 Other services to the public 43 42 6 9 0 0 0 84 9 70
2020 None of the above 34 47 8 6 4 0 0 81 11 155
2019 Client contact centre 10 57 16 12 5 0 0 67 17 15
2019 Federal regulators 37 22 0 27 14 0 0 59 41 15
2019 Communications or public affairs 41 27 23 9 0 0 0 68 9 20
2019 Access to information and privacy 49 33 0 18 0 0 0 82 18 10
2019 Security 40 40 10 0 10 0 0 80 10 10
2019 Legal services 49 30 6 10 5 0 0 80 15 110
2019 Administration and operations 27 35 13 18 6 0 1 62 24 245
2019 Human resources 41 30 11 12 3 0 2 72 16 55
2019 Financial management 24 37 22 16 0 0 0 62 16 20
2019 Information management 60 28 0 12 0 0 0 88 12 15
2019 Information technology 16 49 19 12 2 0 2 66 14 45
2019 Data sciences 30 50 11 0 9 0 0 80 9 10
2019 Project management 26 20 11 39 4 0 0 47 42 20
2019 Other services to the public 46 27 11 13 3 0 0 73 16 40
2019 None of the above 32 49 6 8 5 0 0 81 13 130

Question 6. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 41 8 7 4 0 0 80 12 25
2024 Intelligence analysts 14 44 12 24 6 0 0 58 30 15
2024 Federal regulators 28 29 0 32 10 0 0 57 43 10
2024 Compliance, inspection and enforcement 16 29 0 22 34 0 0 44 56 15
2024 Communications or public affairs 65 23 7 5 0 0 0 88 5 10
2024 Access to information and privacy 69 24 7 0 0 0 0 93 0 15
2024 Security 39 26 0 20 15 0 0 65 35 15
2024 Legal services 44 28 8 10 8 0 1 74 19 145
2024 Administration and operations 35 37 11 10 6 0 1 73 15 495
2024 Human resources 37 37 9 11 4 1 0 76 15 80
2024 Financial management 42 33 17 8 0 0 0 75 8 25
2024 Information management 53 15 13 13 7 0 0 68 20 20
2024 Information technology 40 36 13 7 2 0 2 77 10 45
2024 Data sciences 24 35 18 15 8 0 0 59 24 10
2024 Policy 27 36 9 22 6 0 0 63 28 10
2024 Project management 38 31 12 10 9 0 0 69 19 45
2024 Other services to the public 39 31 8 17 4 0 1 71 21 85
2024 None of the above 33 34 12 17 4 0 1 67 21 140
2022 Client contact centre 59 34 8 0 0 0 0 92 0 25
2022 Compliance, inspection and enforcement 59 31 0 10 0 0 0 90 10 10
2022 Communications or public affairs 53 35 0 12 0 0 0 88 12 15
2022 Access to information and privacy 83 8 9 0 0 0 0 91 0 10
2022 Legal services 48 29 9 13 2 0 0 77 14 150
2022 Administration and operations 44 38 9 6 2 0 0 83 8 425
2022 Human resources 51 37 7 2 1 0 1 89 4 85
2022 Financial management 51 40 3 0 6 0 0 91 6 30
2022 Information management 55 37 0 5 3 0 0 92 8 25
2022 Information technology 44 35 11 2 6 0 2 81 9 45
2022 Data sciences 75 25 0 0 0 0 0 100 0 10
2022 Policy 35 49 9 7 0 0 0 84 7 20
2022 Project management 39 36 19 6 0 0 0 75 6 30
2022 Other services to the public 56 29 8 6 1 0 1 85 7 85
2022 None of the above 48 36 5 8 3 0 0 84 11 175
2020 Client contact centre 53 28 12 7 0 0 0 81 7 25
2020 Federal regulators 50 21 28 0 0 0 0 72 0 10
2020 Communications or public affairs 59 32 4 5 0 0 0 91 5 20
2020 Security 71 22 0 7 0 0 0 93 7 15
2020 Legal services 36 37 9 15 1 0 1 74 17 130
2020 Administration and operations 43 33 11 9 3 0 1 77 12 330
2020 Human resources 42 41 10 7 0 0 0 83 7 60
2020 Financial management 57 33 6 0 0 0 4 94 0 25
2020 Information management 42 39 6 13 0 0 0 81 13 15
2020 Information technology 46 32 20 0 0 0 2 80 0 45
2020 Project management 36 42 4 10 6 0 3 80 16 30
2020 Other services to the public 39 32 11 16 2 0 0 71 18 70
2020 None of the above 37 42 7 9 3 0 1 80 13 155
2019 Client contact centre 31 54 10 5 0 0 0 85 5 15
2019 Federal regulators 37 43 7 7 7 0 0 79 14 15
2019 Communications or public affairs 56 39 4 0 0 0 0 96 0 20
2019 Access to information and privacy 55 27 7 11 0 0 0 82 11 10
2019 Legal services 51 28 11 9 0 2 0 80 9 105
2019 Administration and operations 39 37 13 8 3 0 0 76 11 245
2019 Human resources 56 30 9 3 0 0 2 88 4 55
2019 Financial management 44 34 17 0 0 0 4 82 0 20
2019 Information management 64 25 5 6 0 0 0 88 6 15
2019 Information technology 35 48 12 2 0 2 0 85 2 40
2019 Data sciences 80 20 0 0 0 0 0 100 0 10
2019 Project management 56 17 7 20 0 0 0 73 20 20
2019 Other services to the public 42 29 12 15 3 0 0 71 17 40
2019 None of the above 39 37 10 7 5 1 0 77 12 130

Question 7. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 32 24 28 8 9 0 0 56 16 30
2024 Intelligence analysts 17 29 16 22 16 0 0 46 38 15
2024 Federal regulators 18 30 9 0 42 0 0 48 42 10
2024 Compliance, inspection and enforcement 8 7 8 7 71 0 0 15 77 15
2024 Communications or public affairs 47 16 0 37 0 0 0 63 37 10
2024 Access to information and privacy 49 15 7 9 21 0 0 64 29 15
2024 Security 26 27 19 7 21 0 0 53 28 15
2024 Legal services 30 32 10 8 20 0 1 62 28 145
2024 Administration and operations 30 29 16 12 13 0 0 59 25 500
2024 Human resources 28 28 15 9 18 1 0 57 28 80
2024 Financial management 30 40 13 0 17 0 0 70 17 25
2024 Information management 47 24 8 4 16 0 0 71 21 20
2024 Information technology 43 22 13 15 7 0 0 65 22 45
2024 Data sciences 17 41 10 25 8 0 0 58 33 10
2024 Policy 19 22 19 9 30 0 0 42 39 10
2024 Project management 25 23 5 23 25 0 0 48 47 45
2024 Other services to the public 30 33 6 6 25 0 0 63 31 85
2024 None of the above 26 25 14 17 17 0 1 51 34 140
2022 Client contact centre 40 31 19 10 0 0 0 71 10 25
2022 Compliance, inspection and enforcement 49 0 24 9 18 0 0 49 28 10
2022 Communications or public affairs 42 27 5 14 12 0 0 69 26 15
2022 Access to information and privacy 71 6 14 0 9 0 0 77 9 10
2022 Legal services 39 29 12 8 11 1 0 69 19 150
2022 Administration and operations 43 31 11 9 6 0 0 74 15 425
2022 Human resources 51 32 7 6 4 0 0 83 10 85
2022 Financial management 37 42 8 3 6 0 4 83 9 30
2022 Information management 57 14 14 11 3 0 0 72 14 25
2022 Information technology 50 29 18 4 0 0 0 78 4 45
2022 Data sciences 72 28 0 0 0 0 0 100 0 10
2022 Policy 41 25 19 4 11 0 0 66 15 20
2022 Project management 37 32 6 6 18 0 0 70 24 30
2022 Other services to the public 44 26 14 7 10 1 0 70 16 85
2022 None of the above 40 30 8 9 12 1 0 71 22 175
2020 Client contact centre 39 40 4 16 0 0 0 80 16 25
2020 Federal regulators 18 50 0 32 0 0 0 68 32 10
2020 Communications or public affairs 43 27 5 11 14 0 0 70 25 20
2020 Security 36 22 22 12 7 0 0 58 20 15
2020 Legal services 40 31 12 9 8 0 0 71 17 130
2020 Administration and operations 40 28 11 11 9 0 0 69 20 330
2020 Human resources 40 29 3 17 10 0 0 69 28 65
2020 Financial management 42 34 14 9 0 0 0 76 9 25
2020 Information management 42 31 6 6 15 0 0 73 21 15
2020 Information technology 46 39 10 4 0 0 0 85 4 45
2020 Data sciences 59 21 0 9 10 0 0 80 20 10
2020 Project management 32 23 15 27 3 0 0 55 30 30
2020 Other services to the public 42 34 9 11 1 2 2 78 13 70
2020 None of the above 31 28 17 13 7 2 2 61 21 155
2019 Client contact centre 25 40 23 0 12 0 0 65 12 15
2019 Federal regulators 17 55 7 14 7 0 0 72 20 15
2019 Communications or public affairs 56 24 7 13 0 0 0 80 13 25
2019 Access to information and privacy 77 5 18 0 0 0 0 82 0 10
2019 Security 60 30 10 0 0 0 0 90 0 10
2019 Legal services 43 25 10 14 7 1 0 69 21 105
2019 Administration and operations 41 33 10 9 6 0 1 75 15 250
2019 Human resources 48 28 10 5 6 0 2 78 12 55
2019 Financial management 54 12 18 16 0 0 0 65 16 20
2019 Information management 88 6 0 5 0 0 0 95 5 15
2019 Information technology 42 38 18 0 2 0 0 79 2 45
2019 Data sciences 62 38 0 0 0 0 0 100 0 10
2019 Project management 56 26 6 13 0 0 0 82 13 20
2019 Other services to the public 42 29 10 11 5 0 2 73 16 40
2019 None of the above 32 29 18 14 7 1 0 61 21 130

Question 8. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 32 16 4 10 0 0 71 13 30
2024 Intelligence analysts 25 44 9 22 0 0 0 68 22 15
2024 Federal regulators 28 49 0 23 0 0 0 77 23 10
2024 Compliance, inspection and enforcement 36 29 13 16 6 0 0 65 22 15
2024 Communications or public affairs 6 54 13 22 5 0 0 60 27 10
2024 Access to information and privacy 35 49 16 0 0 0 0 84 0 15
2024 Security 26 14 25 14 20 0 0 40 34 15
2024 Legal services 43 40 7 7 3 0 0 83 10 145
2024 Administration and operations 32 36 17 7 7 0 0 69 14 495
2024 Human resources 35 21 17 17 9 0 0 56 27 80
2024 Financial management 30 29 13 17 11 0 0 58 28 25
2024 Information management 30 45 20 0 4 0 0 75 4 20
2024 Information technology 41 31 15 9 5 0 0 71 14 45
2024 Data sciences 24 76 0 0 0 0 0 100 0 10
2024 Policy 8 34 13 24 20 0 0 42 45 10
2024 Project management 29 39 16 6 9 0 0 68 16 45
2024 Other services to the public 44 31 16 7 2 0 0 75 9 85
2024 None of the above 39 37 12 7 5 0 0 76 12 140
2022 Client contact centre 39 44 7 7 3 0 0 83 11 25
2022 Compliance, inspection and enforcement 39 40 21 0 0 0 0 79 0 10
2022 Communications or public affairs 23 49 14 14 0 0 0 72 14 15
2022 Access to information and privacy 51 0 22 17 10 0 0 51 27 10
2022 Legal services 49 45 3 2 1 0 0 94 3 150
2022 Administration and operations 36 41 11 6 4 0 1 78 10 425
2022 Human resources 28 51 14 4 4 0 0 79 7 85
2022 Financial management 44 33 15 5 3 0 0 77 8 30
2022 Information management 50 25 19 0 6 0 0 75 6 25
2022 Information technology 34 39 23 2 2 0 0 73 4 45
2022 Data sciences 64 28 8 0 0 0 0 92 0 10
2022 Policy 38 33 9 10 10 0 0 71 19 20
2022 Project management 35 43 5 2 14 0 0 78 16 30
2022 Other services to the public 53 27 13 5 3 0 0 79 8 85
2022 None of the above 53 35 6 4 2 0 0 87 6 175
2020 Client contact centre 47 25 8 11 8 0 0 72 20 25
2020 Federal regulators 53 19 29 0 0 0 0 71 0 10
2020 Communications or public affairs 37 43 4 11 5 0 0 80 16 20
2020 Security 64 22 0 7 7 0 0 85 15 15
2020 Legal services 51 36 8 4 1 0 0 87 4 130
2020 Administration and operations 37 37 15 7 4 0 0 75 11 330
2020 Human resources 27 41 15 16 2 0 0 67 18 65
2020 Financial management 49 36 9 5 0 0 0 85 5 25
2020 Information management 27 51 6 8 8 0 0 79 15 15
2020 Information technology 47 36 16 0 2 0 0 82 2 45
2020 Data sciences 59 10 0 30 0 0 0 70 30 10
2020 Project management 50 37 3 8 3 0 0 86 11 30
2020 Other services to the public 52 29 11 5 3 0 0 81 8 70
2020 None of the above 42 42 8 5 4 0 0 84 9 155
2019 Client contact centre 44 32 11 7 5 0 0 76 12 15
2019 Federal regulators 45 48 0 0 7 0 0 93 7 15
2019 Communications or public affairs 44 35 9 8 4 0 0 79 12 25
2019 Access to information and privacy 38 55 0 7 0 0 0 93 7 10
2019 Security 61 30 10 0 0 0 0 90 0 10
2019 Legal services 58 36 3 2 2 0 0 94 4 110
2019 Administration and operations 39 36 14 5 6 0 0 74 11 250
2019 Human resources 30 41 16 10 2 0 2 72 12 55
2019 Financial management 41 26 17 16 0 0 0 67 16 20
2019 Information management 55 33 6 5 0 0 0 88 5 15
2019 Information technology 21 53 17 5 5 0 0 74 9 45
2019 Data sciences 50 40 11 0 0 0 0 89 0 10
2019 Project management 46 28 13 13 0 0 0 74 13 20
2019 Other services to the public 38 46 6 5 3 0 2 86 8 40
2019 None of the above 49 27 16 2 5 1 0 76 7 130

Question 9. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 30 21 15 8 0 0 56 23 30
2024 Intelligence analysts 24 42 27 7 0 0 0 66 7 15
2024 Federal regulators 9 37 0 31 23 0 0 46 54 10
2024 Compliance, inspection and enforcement 8 22 21 36 13 0 0 30 49 15
2024 Communications or public affairs 6 46 16 23 8 0 0 52 32 10
2024 Access to information and privacy 35 38 8 7 12 0 0 73 19 15
2024 Security 26 7 39 6 21 0 0 33 28 15
2024 Legal services 35 32 15 5 13 0 1 67 17 145
2024 Administration and operations 26 33 16 13 12 0 0 59 25 500
2024 Human resources 28 31 15 15 10 1 0 59 25 80
2024 Financial management 30 24 13 15 17 0 0 54 33 25
2024 Information management 33 30 9 4 19 5 0 67 24 20
2024 Information technology 34 40 11 8 7 0 0 74 15 45
2024 Data sciences 33 60 0 0 7 0 0 93 7 10
2024 Policy 27 0 21 22 30 0 0 27 52 10
2024 Project management 30 24 19 14 14 0 0 54 28 45
2024 Other services to the public 19 43 17 7 15 0 0 62 22 85
2024 None of the above 24 32 16 13 13 1 0 57 27 140
2022 Client contact centre 23 49 24 0 4 0 0 72 4 25
2022 Compliance, inspection and enforcement 28 28 34 10 0 0 0 56 10 10
2022 Communications or public affairs 17 43 9 26 5 0 0 60 31 15
2022 Access to information and privacy 51 33 8 9 0 0 0 83 9 10
2022 Legal services 29 35 12 14 10 1 0 64 24 150
2022 Administration and operations 29 37 16 9 8 0 0 66 17 425
2022 Human resources 40 40 7 11 2 0 0 80 13 85
2022 Financial management 25 47 22 0 6 0 0 72 6 30
2022 Information management 35 28 26 8 3 0 0 63 11 25
2022 Information technology 39 29 28 4 0 0 0 68 4 45
2022 Data sciences 77 16 8 0 0 0 0 92 0 10
2022 Policy 37 43 4 8 7 0 0 81 15 20
2022 Project management 32 28 20 7 14 0 0 60 20 30
2022 Other services to the public 31 37 14 8 10 0 0 68 18 85
2022 None of the above 36 25 14 13 12 0 0 61 25 175
2020 Client contact centre 19 49 8 20 4 0 0 68 24 25
2020 Federal regulators 38 32 0 11 19 0 0 71 29 10
2020 Communications or public affairs 43 27 16 9 5 0 0 70 14 20
2020 Security 34 51 7 7 0 0 0 85 7 15
2020 Legal services 27 38 16 11 7 0 1 66 18 130
2020 Administration and operations 30 32 16 12 10 0 0 62 22 330
2020 Human resources 34 29 16 13 7 0 1 64 20 65
2020 Financial management 36 36 17 11 0 0 0 72 11 25
2020 Information management 40 37 0 15 8 0 0 77 23 15
2020 Information technology 41 24 30 4 0 0 0 66 4 45
2020 Data sciences 49 21 9 10 10 0 0 70 21 10
2020 Project management 32 38 15 10 6 0 0 70 15 30
2020 Other services to the public 32 46 9 9 4 0 0 78 13 70
2020 None of the above 24 43 13 11 8 1 0 68 19 155
2019 Client contact centre 24 29 18 11 17 0 0 54 28 15
2019 Federal regulators 14 45 14 7 20 0 0 59 27 15
2019 Communications or public affairs 46 28 9 3 13 0 0 75 16 25
2019 Access to information and privacy 33 27 29 11 0 0 0 60 11 10
2019 Security 60 40 0 0 0 0 0 100 0 10
2019 Legal services 37 30 11 13 6 2 0 69 20 105
2019 Administration and operations 25 35 13 14 12 0 0 60 26 250
2019 Human resources 33 37 16 9 3 0 2 72 12 55
2019 Financial management 21 57 8 9 4 0 0 78 14 20
2019 Information management 39 50 0 12 0 0 0 88 12 15
2019 Information technology 24 44 11 19 2 0 0 68 21 45
2019 Data sciences 29 60 11 0 0 0 0 89 0 10
2019 Project management 37 39 9 6 9 0 0 76 15 20
2019 Other services to the public 20 43 5 11 18 2 0 65 29 40
2019 None of the above 15 37 16 19 12 1 0 53 31 130

Question 10. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 40 16 10 0 0 0 74 10 30
2024 Intelligence analysts 39 40 0 21 0 0 0 79 21 15
2024 Federal regulators 28 49 14 9 0 0 0 77 9 10
2024 Compliance, inspection and enforcement 32 35 19 8 6 0 0 67 14 15
2024 Communications or public affairs 52 36 0 11 0 0 0 89 11 10
2024 Access to information and privacy 58 42 0 0 0 0 0 100 0 15
2024 Security 26 13 28 21 12 0 0 39 33 15
2024 Legal services 49 41 3 6 1 0 0 90 7 145
2024 Administration and operations 38 40 10 6 5 0 0 79 11 500
2024 Human resources 39 42 6 7 7 0 0 81 14 80
2024 Financial management 37 23 18 8 14 0 0 60 22 25
2024 Information management 58 42 0 0 0 0 0 100 0 20
2024 Information technology 31 42 14 10 3 0 0 73 13 45
2024 Data sciences 43 48 0 10 0 0 0 90 10 10
2024 Policy 8 19 14 35 23 0 0 27 58 10
2024 Project management 31 44 7 11 7 0 0 75 17 45
2024 Other services to the public 52 33 7 6 1 0 0 85 8 85
2024 None of the above 44 40 5 6 4 0 0 85 11 140
2022 Client contact centre 49 29 6 16 0 0 0 78 16 25
2022 Compliance, inspection and enforcement 72 10 0 9 9 0 0 82 18 10
2022 Communications or public affairs 59 22 7 11 0 0 0 81 11 15
2022 Access to information and privacy 73 27 0 0 0 0 0 100 0 10
2022 Legal services 52 39 6 1 1 0 0 91 3 150
2022 Administration and operations 42 43 7 7 2 0 0 85 9 425
2022 Human resources 42 41 4 10 3 0 0 83 13 85
2022 Financial management 43 30 15 8 3 0 0 74 11 30
2022 Information management 52 42 3 0 3 0 0 94 3 25
2022 Information technology 33 49 10 7 0 0 0 82 7 45
2022 Data sciences 62 38 0 0 0 0 0 100 0 10
2022 Policy 27 42 4 12 14 0 0 69 26 20
2022 Project management 23 53 9 6 10 0 0 76 15 35
2022 Other services to the public 60 25 8 7 0 0 0 84 7 85
2022 None of the above 57 34 3 2 3 0 0 91 6 175
2020 Client contact centre 28 60 3 9 0 0 0 88 9 25
2020 Federal regulators 49 29 11 11 0 0 0 79 11 10
2020 Communications or public affairs 22 53 16 9 0 0 0 75 9 20
2020 Security 29 49 7 15 0 0 0 78 15 15
2020 Legal services 39 42 10 9 1 0 0 81 9 130
2020 Administration and operations 36 38 10 11 6 0 0 74 16 330
2020 Human resources 28 49 9 11 3 0 0 77 14 65
2020 Financial management 44 52 4 0 0 0 0 96 0 25
2020 Information management 40 46 14 0 0 0 0 86 0 15
2020 Information technology 35 41 22 2 0 0 0 76 2 45
2020 Data sciences 38 32 0 21 9 0 0 70 30 10
2020 Project management 33 33 12 16 6 0 0 66 22 30
2020 Other services to the public 37 46 10 5 1 0 0 83 7 70
2020 None of the above 37 47 7 8 1 0 0 83 9 155
2019 Client contact centre 30 47 12 5 5 0 0 77 10 15
2019 Federal regulators 27 53 0 14 7 0 0 79 21 15
2019 Communications or public affairs 43 20 20 8 8 0 0 63 17 25
2019 Access to information and privacy 44 38 7 11 0 0 0 82 11 10
2019 Security 40 50 0 10 0 0 0 90 10 10
2019 Legal services 50 34 7 7 2 0 0 84 9 105
2019 Administration and operations 38 35 10 9 7 0 0 75 16 250
2019 Human resources 32 36 12 9 6 3 2 72 15 55
2019 Financial management 24 37 17 23 0 0 0 61 23 20
2019 Information management 46 43 0 12 0 0 0 88 12 15
2019 Information technology 14 54 19 10 2 0 0 69 12 40
2019 Data sciences 9 69 21 0 0 0 0 79 0 10
2019 Project management 30 33 13 11 13 0 0 63 24 20
2019 Other services to the public 58 25 6 8 3 0 0 83 11 40
2019 None of the above 35 43 12 5 4 1 0 78 10 130

Question 11. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 26 12 11 3 0 0 73 15 30
2024 Intelligence analysts 41 50 9 0 0 0 0 91 0 15
2024 Federal regulators 51 39 0 9 0 0 0 91 9 10
2024 Compliance, inspection and enforcement 45 34 6 14 0 0 0 80 14 15
2024 Communications or public affairs 65 20 0 15 0 0 0 85 15 10
2024 Access to information and privacy 65 23 12 0 0 0 0 88 0 15
2024 Security 39 20 28 7 0 0 7 63 7 15
2024 Legal services 56 32 4 7 1 0 0 88 8 145
2024 Administration and operations 50 35 9 4 3 0 0 85 7 500
2024 Human resources 41 47 4 7 2 0 0 88 9 80
2024 Financial management 37 46 12 0 4 0 0 84 4 25
2024 Information management 79 21 0 0 0 0 0 100 0 20
2024 Information technology 45 39 13 3 0 0 0 84 3 45
2024 Data sciences 57 43 0 0 0 0 0 100 0 10
2024 Policy 8 51 25 16 0 0 0 58 16 10
2024 Project management 50 43 2 0 4 0 0 93 4 45
2024 Other services to the public 59 31 7 4 0 0 0 90 4 85
2024 None of the above 55 35 3 5 3 0 0 90 7 140
2022 Client contact centre 54 33 14 0 0 0 0 86 0 25
2022 Compliance, inspection and enforcement 57 34 0 9 0 0 0 91 9 10
2022 Communications or public affairs 61 22 12 4 0 0 0 84 4 15
2022 Access to information and privacy 73 27 0 0 0 0 0 100 0 10
2022 Legal services 57 38 1 2 1 0 0 96 3 150
2022 Administration and operations 54 37 6 2 1 0 0 91 3 425
2022 Human resources 46 36 12 3 2 0 0 82 5 85
2022 Financial management 58 28 7 3 0 0 3 89 3 30
2022 Information management 60 31 6 0 3 0 0 91 3 25
2022 Information technology 49 39 12 0 0 0 0 88 0 45
2022 Data sciences 85 8 8 0 0 0 0 92 0 10
2022 Policy 42 40 0 14 4 0 0 82 18 20
2022 Project management 55 35 0 3 7 0 0 90 10 35
2022 Other services to the public 59 31 7 1 1 1 0 91 2 85
2022 None of the above 69 23 3 4 1 0 0 92 5 175
2020 Client contact centre 44 41 11 4 0 0 0 85 4 25
2020 Federal regulators 49 29 21 0 0 0 0 79 0 10
2020 Communications or public affairs 57 27 16 0 0 0 0 84 0 20
2020 Security 69 15 8 0 0 0 8 92 0 15
2020 Legal services 59 31 6 3 1 0 0 90 4 130
2020 Administration and operations 50 36 7 4 2 0 0 87 6 330
2020 Human resources 46 38 8 9 0 0 0 84 9 65
2020 Financial management 64 30 0 6 0 0 0 94 6 25
2020 Information management 59 33 0 0 8 0 0 92 8 15
2020 Information technology 55 34 8 2 0 0 0 90 2 45
2020 Data sciences 40 30 20 10 0 0 0 70 10 10
2020 Project management 69 21 4 4 3 0 0 89 7 30
2020 Other services to the public 61 31 6 1 1 0 0 91 3 70
2020 None of the above 60 31 5 4 1 0 0 90 4 155
2019 Client contact centre 29 43 23 0 5 0 0 72 5 15
2019 Federal regulators 59 27 7 0 7 0 0 86 7 15
2019 Communications or public affairs 51 32 4 13 0 0 0 83 13 25
2019 Access to information and privacy 56 33 11 0 0 0 0 89 0 10
2019 Security 40 50 10 0 0 0 0 90 0 10
2019 Legal services 58 34 4 3 1 0 0 92 4 105
2019 Administration and operations 58 27 7 6 2 0 0 85 8 245
2019 Human resources 47 32 11 5 3 0 2 80 8 55
2019 Financial management 49 33 9 4 0 0 4 86 5 20
2019 Information management 55 21 13 12 0 0 0 76 12 15
2019 Information technology 46 38 9 7 0 0 0 84 7 45
2019 Data sciences 79 11 11 0 0 0 0 89 0 10
2019 Project management 44 41 6 6 4 0 0 85 9 20
2019 Other services to the public 64 19 13 4 0 0 0 83 4 40
2019 None of the above 55 35 5 2 2 1 0 90 5 130

Question 12. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 21 36 23 15 4 0 0 57 19 30
2024 Intelligence analysts 17 53 0 29 0 0 0 71 29 10
2024 Federal regulators 9 36 21 10 23 0 0 45 33 10
2024 Compliance, inspection and enforcement 8 22 21 28 21 0 0 30 49 15
2024 Communications or public affairs 39 32 13 12 5 0 0 70 17 10
2024 Access to information and privacy 35 45 7 12 0 0 0 81 12 15
2024 Security 18 28 28 7 20 0 0 46 27 15
2024 Legal services 40 34 8 6 12 0 0 74 18 145
2024 Administration and operations 27 34 14 15 10 0 0 61 25 500
2024 Human resources 29 35 11 15 10 0 0 64 25 80
2024 Financial management 26 36 13 8 16 0 0 62 24 25
2024 Information management 42 20 29 0 4 5 0 65 5 20
2024 Information technology 37 37 11 11 4 0 0 74 16 45
2024 Data sciences 33 33 17 17 0 0 0 66 17 10
2024 Policy 21 16 15 23 25 0 0 37 48 10
2024 Project management 26 42 12 4 16 0 0 68 20 45
2024 Other services to the public 28 34 11 14 13 0 0 62 28 85
2024 None of the above 29 28 16 13 15 0 0 57 27 140
2022 Client contact centre 28 45 23 0 4 0 0 73 4 25
2022 Compliance, inspection and enforcement 47 31 21 0 0 0 0 79 0 10
2022 Communications or public affairs 31 29 10 30 0 0 0 60 30 15
2022 Access to information and privacy 66 17 8 9 0 0 0 83 9 10
2022 Legal services 31 41 13 13 2 0 0 72 15 150
2022 Administration and operations 34 37 14 9 6 0 0 71 15 425
2022 Human resources 36 42 10 6 6 1 0 78 12 85
2022 Financial management 32 47 12 3 6 0 0 79 8 30
2022 Information management 30 47 12 8 3 0 0 77 11 25
2022 Information technology 33 41 22 4 0 0 0 74 4 45
2022 Data sciences 71 21 8 0 0 0 0 92 0 10
2022 Policy 38 38 4 4 15 0 0 77 19 20
2022 Project management 34 36 3 5 21 0 0 70 27 35
2022 Other services to the public 41 31 10 8 10 0 0 72 18 85
2022 None of the above 44 27 9 11 9 0 0 71 20 170
2020 Client contact centre 28 39 7 17 9 0 0 67 26 25
2020 Federal regulators 38 32 0 19 11 0 0 71 29 10
2020 Communications or public affairs 32 32 16 14 5 0 0 64 20 20
2020 Security 71 15 7 7 0 0 0 85 7 15
2020 Legal services 38 34 13 10 5 0 0 71 15 130
2020 Administration and operations 34 30 16 12 7 0 0 65 20 330
2020 Human resources 33 31 17 14 5 0 0 64 20 60
2020 Financial management 34 46 9 6 6 0 0 80 11 25
2020 Information management 45 33 8 0 15 0 0 77 15 15
2020 Information technology 46 32 16 6 0 0 0 78 6 45
2020 Data sciences 40 30 0 20 10 0 0 70 30 10
2020 Project management 34 38 3 16 8 0 0 73 24 30
2020 Other services to the public 36 36 16 9 3 0 0 72 12 70
2020 None of the above 31 40 13 11 5 0 0 71 16 155
2019 Client contact centre 36 14 22 11 17 0 0 50 28 15
2019 Federal regulators 28 37 14 14 7 0 0 66 20 15
2019 Communications or public affairs 51 20 4 16 9 0 0 71 25 25
2019 Access to information and privacy 38 22 29 11 0 0 0 60 11 10
2019 Security 70 20 10 0 0 0 0 90 0 10
2019 Legal services 43 24 14 12 6 0 0 68 18 105
2019 Administration and operations 34 33 15 8 10 0 0 67 18 250
2019 Human resources 36 32 13 12 4 0 2 70 17 55
2019 Financial management 33 37 21 4 4 0 0 70 9 20
2019 Information management 45 31 19 5 0 0 0 76 5 15
2019 Information technology 26 44 13 12 5 0 0 70 16 45
2019 Data sciences 51 38 11 0 0 0 0 89 0 10
2019 Project management 44 34 7 11 4 0 0 78 15 20
2019 Other services to the public 20 39 10 14 17 0 0 59 31 40
2019 None of the above 26 32 13 18 11 1 0 58 29 130

Question 13. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 28 14 4 0 0 0 82 4 30
2024 Intelligence analysts 48 25 27 0 0 0 0 73 0 10
2024 Federal regulators 28 49 9 14 0 0 0 77 14 10
2024 Compliance, inspection and enforcement 52 34 6 8 0 0 0 86 8 15
2024 Communications or public affairs 44 38 5 8 5 0 0 82 13 10
2024 Access to information and privacy 69 31 0 0 0 0 0 100 0 15
2024 Security 48 14 25 0 13 0 0 62 13 15
2024 Legal services 60 27 8 3 2 0 0 87 5 145
2024 Administration and operations 49 33 10 4 3 0 0 83 7 500
2024 Human resources 42 22 20 5 8 3 0 66 14 80
2024 Financial management 51 29 17 0 3 0 0 79 3 25
2024 Information management 48 39 13 0 0 0 0 87 0 20
2024 Information technology 49 31 13 7 0 0 0 80 7 45
2024 Data sciences 48 23 10 19 0 0 0 72 19 10
2024 Policy 16 34 21 22 0 6 0 54 23 10
2024 Project management 57 23 13 4 3 0 0 80 7 45
2024 Other services to the public 60 24 11 5 0 0 0 85 5 85
2024 None of the above 55 36 5 3 2 0 0 90 5 140
2022 Client contact centre 71 14 14 0 0 0 0 86 0 25
2022 Compliance, inspection and enforcement 66 22 12 0 0 0 0 88 0 10
2022 Communications or public affairs 40 43 12 4 0 0 0 83 4 15
2022 Access to information and privacy 59 10 31 0 0 0 0 69 0 10
2022 Legal services 61 36 2 1 0 0 0 97 1 150
2022 Administration and operations 51 35 11 1 1 0 0 86 3 425
2022 Human resources 41 41 14 2 2 0 0 82 5 85
2022 Financial management 52 27 21 0 0 0 0 79 0 30
2022 Information management 53 26 17 3 0 0 0 80 3 25
2022 Information technology 42 36 20 2 0 0 0 78 2 45
2022 Data sciences 80 12 8 0 0 0 0 92 0 10
2022 Policy 41 35 0 24 0 0 0 76 24 20
2022 Project management 54 27 10 9 0 0 0 81 9 35
2022 Other services to the public 65 20 11 2 3 0 0 84 5 85
2022 None of the above 63 27 7 2 1 0 0 90 3 175
2020 Client contact centre 43 40 8 9 0 0 0 83 9 25
2020 Federal regulators 53 29 18 0 0 0 0 82 0 10
2020 Communications or public affairs 47 27 16 11 0 0 0 73 11 20
2020 Security 71 29 0 0 0 0 0 100 0 15
2020 Legal services 69 24 6 2 0 0 0 92 2 130
2020 Administration and operations 52 33 10 4 2 0 0 84 6 330
2020 Human resources 44 34 16 5 2 0 0 77 7 65
2020 Financial management 69 26 6 0 0 0 0 94 0 25
2020 Information management 50 35 8 8 0 0 0 85 8 15
2020 Information technology 64 30 4 2 0 0 0 93 2 45
2020 Project management 70 23 0 4 3 0 0 93 7 30
2020 Other services to the public 71 24 4 0 1 0 0 95 1 70
2020 None of the above 57 29 10 2 2 0 0 86 4 155
2019 Client contact centre 53 29 19 0 0 0 0 81 0 15
2019 Federal regulators 63 30 0 7 0 0 0 93 7 15
2019 Communications or public affairs 47 31 13 4 4 0 0 78 8 25
2019 Access to information and privacy 49 40 11 0 0 0 0 89 0 10
2019 Security 80 20 0 0 0 0 0 100 0 10
2019 Legal services 73 23 3 0 1 0 0 97 1 105
2019 Administration and operations 53 31 10 4 2 0 0 84 6 250
2019 Human resources 49 34 6 8 2 0 2 84 10 55
2019 Financial management 42 45 13 0 0 0 0 87 0 20
2019 Information management 64 24 12 0 0 0 0 88 0 15
2019 Information technology 47 42 7 2 2 0 0 88 5 45
2019 Data sciences 68 21 11 0 0 0 0 89 0 10
2019 Project management 57 24 7 6 6 0 0 82 11 20
2019 Other services to the public 66 27 2 4 0 0 0 93 4 40
2019 None of the above 56 32 7 3 1 1 0 89 4 130

Question 14. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 31 25 22 10 9 0 3 57 20 25
2024 Intelligence analysts 31 20 31 17 0 0 0 51 17 15
2024 Federal regulators 9 28 11 43 9 0 0 37 52 10
2024 Compliance, inspection and enforcement 8 13 14 14 50 0 0 21 64 15
2024 Communications or public affairs 6 62 15 12 5 0 0 69 17 10
2024 Access to information and privacy 44 41 0 7 9 0 0 84 16 15
2024 Security 46 28 6 6 14 0 0 74 20 15
2024 Legal services 24 35 14 10 18 0 0 59 28 145
2024 Administration and operations 27 34 13 13 11 0 1 62 24 500
2024 Human resources 28 45 8 8 10 1 0 74 18 80
2024 Financial management 38 13 20 16 8 0 5 54 25 25
2024 Information management 41 36 13 5 4 0 0 77 10 20
2024 Information technology 30 37 24 7 2 0 0 67 9 45
2024 Data sciences 40 50 0 10 0 0 0 90 10 10
2024 Policy 0 27 21 22 30 0 0 27 52 10
2024 Project management 16 46 6 23 9 0 0 62 32 45
2024 Other services to the public 22 36 15 19 9 0 0 58 28 85
2024 None of the above 22 35 12 14 17 0 0 57 31 140
2022 Client contact centre 32 23 32 10 4 0 0 55 14 25
2022 Compliance, inspection and enforcement 36 43 0 20 0 0 0 80 20 10
2022 Communications or public affairs 21 38 6 30 5 0 0 59 35 15
2022 Access to information and privacy 69 21 0 9 0 0 0 91 9 10
2022 Legal services 29 37 13 13 9 0 0 66 22 150
2022 Administration and operations 29 40 13 11 7 0 0 69 18 425
2022 Human resources 29 48 7 14 2 0 0 77 16 85
2022 Financial management 44 29 11 7 6 3 0 75 13 30
2022 Information management 26 50 9 12 3 0 0 76 15 25
2022 Information technology 35 32 22 5 6 0 0 67 11 45
2022 Data sciences 80 20 0 0 0 0 0 100 0 10
2022 Policy 31 45 4 8 11 0 0 77 19 20
2022 Project management 38 41 3 7 12 0 0 79 18 35
2022 Other services to the public 29 37 12 11 9 1 0 67 21 85
2022 None of the above 31 30 12 16 11 0 1 61 27 170
2020 Client contact centre 31 38 7 21 4 0 0 68 25 25
2020 Federal regulators 49 8 43 0 0 0 0 57 0 10
2020 Communications or public affairs 32 37 5 9 16 0 0 69 25 20
2020 Security 56 22 15 0 7 0 0 78 7 15
2020 Legal services 28 39 14 8 8 0 1 68 17 130
2020 Administration and operations 30 32 16 11 10 1 0 63 21 330
2020 Human resources 30 40 7 13 10 0 0 70 23 60
2020 Financial management 33 47 11 6 0 4 0 82 6 25
2020 Information management 52 27 0 6 15 0 0 79 21 15
2020 Information technology 53 29 7 11 0 0 0 82 11 45
2020 Data sciences 40 41 0 9 10 0 0 80 20 10
2020 Project management 34 39 20 0 7 0 0 73 7 30
2020 Other services to the public 36 39 14 8 3 0 0 75 11 70
2020 None of the above 26 32 18 16 7 1 0 59 23 155
2019 Client contact centre 24 33 31 12 0 0 0 57 12 15
2019 Federal regulators 13 49 17 14 7 0 0 62 21 15
2019 Communications or public affairs 21 33 32 13 0 0 0 54 13 25
2019 Access to information and privacy 33 35 22 0 11 0 0 67 11 10
2019 Security 61 30 10 0 0 0 0 90 0 10
2019 Legal services 37 37 9 12 6 0 0 73 17 105
2019 Administration and operations 36 33 16 6 7 0 0 70 14 250
2019 Human resources 32 38 17 7 4 0 2 72 11 55
2019 Financial management 33 30 13 16 0 0 8 68 18 20
2019 Information management 61 18 15 6 0 0 0 79 6 15
2019 Information technology 24 53 7 5 9 2 0 79 14 45
2019 Data sciences 40 49 11 0 0 0 0 89 0 10
2019 Project management 54 28 6 9 4 0 0 82 13 20
2019 Other services to the public 30 36 15 16 2 0 0 66 18 40
2019 None of the above 17 38 20 14 10 1 1 56 24 130

Question 15. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 17 33 3 8 0 3 54 12 30
2024 Intelligence analysts 39 18 34 9 0 0 0 57 9 15
2024 Federal regulators 9 38 19 11 23 0 0 47 34 10
2024 Compliance, inspection and enforcement 8 21 30 14 27 0 0 29 41 15
2024 Communications or public affairs 39 43 7 7 5 0 0 82 11 10
2024 Access to information and privacy 56 28 0 16 0 0 0 84 16 15
2024 Security 46 7 27 12 8 0 0 53 20 15
2024 Legal services 28 30 19 11 11 0 1 59 22 145
2024 Administration and operations 31 30 18 11 9 1 1 62 20 500
2024 Human resources 31 36 17 9 6 1 0 68 15 80
2024 Financial management 35 30 8 21 5 0 0 65 26 25
2024 Information management 60 16 8 0 11 5 0 80 11 20
2024 Information technology 40 34 10 11 5 0 0 74 16 45
2024 Data sciences 48 24 18 0 10 0 0 72 10 10
2024 Policy 27 0 36 13 24 0 0 27 37 10
2024 Project management 30 43 17 2 9 0 0 72 11 45
2024 Other services to the public 25 32 22 12 8 2 0 58 20 85
2024 None of the above 28 28 19 10 16 0 0 56 26 140
2022 Client contact centre 39 29 17 11 4 0 0 67 15 25
2022 Compliance, inspection and enforcement 36 31 23 10 0 0 0 67 10 10
2022 Communications or public affairs 23 44 17 11 5 0 0 67 16 15
2022 Access to information and privacy 54 15 31 0 0 0 0 69 0 10
2022 Legal services 32 27 21 13 6 0 0 59 20 150
2022 Administration and operations 34 35 18 8 5 0 1 69 13 425
2022 Human resources 28 50 10 8 4 0 0 78 12 85
2022 Financial management 44 30 11 10 6 0 0 74 15 30
2022 Information management 33 43 15 5 3 0 0 76 8 25
2022 Information technology 33 45 20 2 0 0 0 78 2 45
2022 Data sciences 85 15 0 0 0 0 0 100 0 10
2022 Policy 38 33 15 14 0 0 0 71 14 20
2022 Project management 45 32 5 0 15 0 3 79 16 35
2022 Other services to the public 28 38 20 7 7 0 0 67 14 85
2022 None of the above 38 22 20 13 6 0 1 61 19 175
2020 Client contact centre 30 38 7 8 17 0 0 68 25 25
2020 Federal regulators 38 19 32 11 0 0 0 57 11 10
2020 Communications or public affairs 27 43 5 20 5 0 0 69 25 20
2020 Security 64 36 0 0 0 0 0 100 0 15
2020 Legal services 35 35 16 10 3 1 0 70 14 130
2020 Administration and operations 33 33 16 9 9 0 0 65 18 330
2020 Human resources 31 47 13 9 0 0 0 78 9 65
2020 Financial management 38 45 6 11 0 0 0 83 11 25
2020 Information management 45 33 23 0 0 0 0 77 0 15
2020 Information technology 42 39 17 2 0 0 0 81 2 45
2020 Data sciences 49 21 20 0 10 0 0 70 10 10
2020 Project management 50 31 4 12 3 0 0 81 15 30
2020 Other services to the public 40 37 17 4 1 0 0 77 6 70
2020 None of the above 26 33 20 15 5 1 1 60 20 155
2019 Client contact centre 20 31 30 7 5 0 7 55 13 15
2019 Federal regulators 30 42 0 14 13 0 0 72 28 15
2019 Communications or public affairs 34 33 17 8 0 7 0 73 9 25
2019 Access to information and privacy 45 11 44 0 0 0 0 56 0 10
2019 Security 61 30 10 0 0 0 0 90 0 10
2019 Legal services 40 34 11 10 4 0 0 75 14 105
2019 Administration and operations 35 29 20 8 7 0 0 64 15 250
2019 Human resources 43 34 7 12 3 0 2 79 15 55
2019 Financial management 33 37 18 12 0 0 0 70 12 20
2019 Information management 52 36 6 5 0 0 0 88 5 15
2019 Information technology 23 49 13 9 5 0 0 72 14 45
2019 Data sciences 60 40 0 0 0 0 0 100 0 10
2019 Project management 59 26 6 6 4 0 0 85 9 20
2019 Other services to the public 38 16 28 13 5 0 0 54 18 40
2019 None of the above 19 36 24 7 11 1 2 57 19 130

Question 16. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 43 28 12 11 6 0 0 71 17 30
2024 Intelligence analysts 16 51 6 18 9 0 0 67 26 15
2024 Federal regulators 18 49 0 9 23 0 0 68 32 10
2024 Compliance, inspection and enforcement 8 23 29 28 13 0 0 31 41 15
2024 Communications or public affairs 39 45 11 5 0 0 0 84 5 10
2024 Access to information and privacy 56 37 7 0 0 0 0 93 0 15
2024 Security 33 20 28 6 12 0 0 53 19 15
2024 Legal services 37 37 9 7 10 0 0 74 18 145
2024 Administration and operations 29 39 14 10 7 0 0 69 18 500
2024 Human resources 30 41 15 11 3 0 0 71 14 80
2024 Financial management 27 25 31 13 5 0 0 52 18 25
2024 Information management 66 19 9 7 0 0 0 85 7 20
2024 Information technology 35 42 14 6 2 0 0 78 8 45
2024 Data sciences 33 33 26 8 0 0 0 66 8 10
2024 Policy 0 8 46 24 22 0 0 8 47 10
2024 Project management 25 35 18 9 10 0 2 61 20 45
2024 Other services to the public 33 34 9 14 10 0 0 67 24 85
2024 None of the above 28 39 12 7 13 1 1 67 20 140
2022 Client contact centre 28 38 24 3 7 0 0 66 10 25
2022 Compliance, inspection and enforcement 28 52 0 10 11 0 0 80 20 10
2022 Communications or public affairs 17 41 14 23 5 0 0 58 28 15
2022 Access to information and privacy 62 7 31 0 0 0 0 69 0 10
2022 Legal services 35 40 9 11 4 0 1 76 15 150
2022 Administration and operations 36 39 13 8 4 0 0 75 12 420
2022 Human resources 39 41 7 9 4 0 0 80 13 85
2022 Financial management 55 15 18 6 6 0 0 71 11 30
2022 Information management 32 49 10 5 3 0 0 81 8 25
2022 Information technology 30 45 15 6 0 4 0 78 7 45
2022 Data sciences 68 32 0 0 0 0 0 100 0 10
2022 Policy 38 25 15 21 0 0 0 64 21 20
2022 Project management 52 18 2 9 19 0 0 70 28 35
2022 Other services to the public 41 35 9 8 6 1 0 77 15 85
2022 None of the above 41 33 13 5 7 0 0 74 12 175
2020 Client contact centre 36 41 11 8 0 4 0 80 9 25
2020 Federal regulators 38 40 11 11 0 0 0 79 11 10
2020 Communications or public affairs 27 53 9 5 5 0 0 80 11 20
2020 Security 44 27 22 7 0 0 0 71 7 15
2020 Legal services 33 40 16 8 3 0 0 73 11 130
2020 Administration and operations 38 33 14 8 6 0 0 72 14 325
2020 Human resources 25 43 12 15 5 0 0 68 20 60
2020 Financial management 42 39 15 4 0 0 0 81 4 25
2020 Information management 46 39 0 8 8 0 0 85 15 15
2020 Information technology 39 46 11 4 0 0 0 85 4 45
2020 Data sciences 50 20 10 20 0 0 0 70 20 10
2020 Project management 39 44 4 4 10 0 0 82 14 30
2020 Other services to the public 35 42 11 11 1 0 0 77 13 70
2020 None of the above 33 40 14 10 3 1 0 73 13 155
2019 Client contact centre 7 46 34 7 5 0 0 54 12 15
2019 Federal regulators 34 32 0 14 20 0 0 66 34 15
2019 Communications or public affairs 49 33 0 13 4 0 0 82 18 25
2019 Access to information and privacy 38 40 22 0 0 0 0 78 0 10
2019 Security 50 40 10 0 0 0 0 90 0 10
2019 Legal services 43 33 9 11 4 0 0 76 15 105
2019 Administration and operations 29 38 14 14 5 0 0 67 19 250
2019 Human resources 23 40 17 14 3 0 2 65 18 55
2019 Financial management 38 48 5 9 0 0 0 86 9 20
2019 Information management 40 48 0 12 0 0 0 88 12 15
2019 Information technology 30 46 10 12 2 0 0 75 15 40
2019 Data sciences 59 31 11 0 0 0 0 89 0 10
2019 Project management 39 41 0 21 0 0 0 79 21 20
2019 Other services to the public 31 42 8 13 6 0 0 73 19 40
2019 None of the above 21 41 15 12 10 1 0 62 22 130

Question 17. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 21 17 4 5 0 0 75 9 30
2024 Intelligence analysts 39 28 18 16 0 0 0 67 16 15
2024 Federal regulators 9 58 10 0 23 0 0 67 23 10
2024 Compliance, inspection and enforcement 16 43 13 29 0 0 0 58 29 15
2024 Communications or public affairs 0 64 17 15 5 0 0 64 20 10
2024 Access to information and privacy 62 23 15 0 0 0 0 85 0 15
2024 Security 26 27 12 14 21 0 0 53 35 15
2024 Legal services 50 33 8 5 3 0 1 84 9 145
2024 Administration and operations 38 39 13 7 4 0 0 76 11 500
2024 Human resources 34 28 24 8 6 0 0 62 14 80
2024 Financial management 42 25 17 8 7 0 0 67 15 25
2024 Information management 55 24 16 0 4 0 0 80 4 20
2024 Information technology 38 43 6 14 0 0 0 80 14 45
2024 Data sciences 50 50 0 0 0 0 0 100 0 10
2024 Policy 9 42 14 13 16 6 0 54 31 10
2024 Project management 24 52 15 0 9 0 0 76 9 45
2024 Other services to the public 49 36 9 6 0 0 0 85 6 85
2024 None of the above 47 35 13 3 3 0 0 82 6 140
2022 Client contact centre 48 41 8 4 0 0 0 89 4 25
2022 Compliance, inspection and enforcement 30 49 21 0 0 0 0 79 0 10
2022 Communications or public affairs 23 53 17 7 0 0 0 77 7 15
2022 Access to information and privacy 57 15 8 20 0 0 0 73 20 10
2022 Legal services 50 44 3 2 1 0 0 93 3 150
2022 Administration and operations 42 41 11 4 2 0 0 83 6 425
2022 Human resources 31 46 13 6 2 1 0 78 9 85
2022 Financial management 50 35 10 3 3 0 0 85 5 30
2022 Information management 56 30 8 6 0 0 0 86 6 25
2022 Information technology 39 31 27 3 0 0 0 70 3 45
2022 Data sciences 67 25 8 0 0 0 0 92 0 10
2022 Policy 38 40 8 4 10 0 0 78 14 20
2022 Project management 46 37 3 3 10 0 0 83 14 35
2022 Other services to the public 59 27 7 5 3 0 0 86 7 85
2022 None of the above 51 36 6 5 2 0 0 87 7 175
2020 Client contact centre 53 30 4 0 8 4 0 87 9 25
2020 Federal regulators 53 21 18 8 0 0 0 74 8 10
2020 Communications or public affairs 43 32 15 0 11 0 0 75 11 20
2020 Security 71 15 7 0 7 0 0 85 7 15
2020 Legal services 58 32 3 5 1 0 0 90 7 130
2020 Administration and operations 44 35 12 6 3 0 0 80 9 330
2020 Human resources 23 43 16 13 5 0 0 66 18 65
2020 Financial management 53 36 11 0 0 0 0 89 0 25
2020 Information management 57 28 8 8 0 0 0 85 8 15
2020 Information technology 63 28 9 0 0 0 0 91 0 45
2020 Data sciences 49 21 20 10 0 0 0 70 10 10
2020 Project management 55 34 4 4 3 0 0 89 7 30
2020 Other services to the public 56 31 6 5 3 0 0 86 8 70
2020 None of the above 57 29 7 2 4 0 0 86 7 155
2019 Client contact centre 41 42 5 0 12 0 0 83 12 15
2019 Federal regulators 54 33 7 7 0 0 0 87 7 15
2019 Communications or public affairs 51 23 17 4 4 0 0 75 8 25
2019 Access to information and privacy 38 33 18 11 0 0 0 71 11 10
2019 Security 80 10 0 10 0 0 0 90 10 10
2019 Legal services 65 28 5 2 1 0 0 92 3 110
2019 Administration and operations 45 32 13 7 4 0 0 76 11 250
2019 Human resources 41 39 12 2 5 0 2 81 6 55
2019 Financial management 45 29 9 16 0 0 0 74 16 20
2019 Information management 55 33 12 0 0 0 0 88 0 15
2019 Information technology 45 41 7 5 2 0 0 86 7 45
2019 Data sciences 60 29 11 0 0 0 0 89 0 10
2019 Project management 50 37 4 9 0 0 0 87 9 20
2019 Other services to the public 47 34 12 8 0 0 0 81 8 40
2019 None of the above 44 38 12 4 2 0 0 82 6 130

Question 18. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 28 14 0 3 0 0 83 3 30
2024 Intelligence analysts 52 22 26 0 0 0 0 74 0 15
2024 Federal regulators 9 9 18 20 44 0 0 18 64 10
2024 Compliance, inspection and enforcement 16 21 8 15 40 0 0 37 55 15
2024 Communications or public affairs 35 11 44 5 5 0 0 46 10 10
2024 Access to information and privacy 65 22 0 7 6 0 0 87 13 15
2024 Security 45 26 22 0 0 0 7 77 0 15
2024 Legal services 35 29 14 9 12 0 1 65 21 145
2024 Administration and operations 44 30 13 6 6 0 1 74 12 500
2024 Human resources 24 32 21 11 10 2 0 58 20 80
2024 Financial management 38 24 26 3 8 0 0 63 12 25
2024 Information management 55 38 7 0 0 0 0 93 0 20
2024 Information technology 46 39 9 5 2 0 0 85 6 45
2024 Data sciences 41 27 17 7 7 0 0 69 14 10
2024 Policy 24 32 20 23 0 0 0 56 23 10
2024 Project management 36 27 14 9 16 0 0 62 24 45
2024 Other services to the public 31 22 18 15 13 0 1 53 29 85
2024 None of the above 33 27 16 9 15 0 0 60 24 140
2022 Client contact centre 52 41 0 3 3 0 0 93 7 25
2022 Compliance, inspection and enforcement 29 21 22 18 10 0 0 50 28 10
2022 Communications or public affairs 37 38 13 5 7 0 0 74 12 15
2022 Access to information and privacy 62 8 0 15 15 0 0 71 29 10
2022 Legal services 26 29 20 13 12 0 0 55 25 150
2022 Administration and operations 42 30 14 10 4 0 0 72 14 425
2022 Human resources 31 32 13 15 9 0 0 63 24 85
2022 Financial management 42 32 5 11 9 0 0 74 20 30
2022 Information management 69 13 15 3 0 0 0 82 3 25
2022 Information technology 42 27 22 1 6 2 0 70 7 45
2022 Data sciences 30 52 10 8 0 0 0 82 8 10
2022 Policy 42 28 14 8 7 0 0 70 15 20
2022 Project management 39 25 11 9 17 0 0 63 25 35
2022 Other services to the public 40 29 10 7 13 0 0 70 20 85
2022 None of the above 39 26 15 9 11 0 1 65 19 175
2020 Client contact centre 51 33 11 0 4 0 0 85 4 25
2020 Communications or public affairs 32 43 5 16 4 0 0 75 20 20
2020 Security 7 36 22 29 5 0 0 44 34 15
2020 Legal services 28 28 16 14 14 0 0 56 28 130
2020 Administration and operations 36 27 18 9 10 0 0 63 19 325
2020 Human resources 25 25 23 12 14 0 0 51 26 60
2020 Financial management 46 32 15 8 0 0 0 77 8 25
2020 Information management 29 26 24 6 15 0 0 55 21 15
2020 Information technology 36 41 14 2 7 0 0 77 9 45
2020 Data sciences 51 12 26 0 10 0 0 63 10 10
2020 Project management 17 27 37 16 4 0 0 44 19 30
2020 Other services to the public 33 40 13 12 3 0 0 72 15 70
2020 None of the above 28 29 20 10 13 0 0 57 23 155
2019 Client contact centre 59 15 0 19 0 0 7 79 21 15
2019 Federal regulators 15 40 11 13 21 0 0 55 34 15
2019 Communications or public affairs 46 24 17 5 4 0 4 73 10 25
2019 Access to information and privacy 71 0 18 11 0 0 0 71 11 10
2019 Security 61 10 10 20 0 0 0 70 20 10
2019 Legal services 27 36 17 8 12 0 0 63 19 110
2019 Administration and operations 35 30 19 10 6 0 0 65 16 250
2019 Human resources 27 26 26 8 11 0 2 54 20 55
2019 Financial management 20 29 25 12 13 0 0 49 26 20
2019 Information management 70 18 13 0 0 0 0 87 0 15
2019 Information technology 28 38 21 10 2 0 0 67 12 40
2019 Data sciences 41 48 0 0 0 0 11 100 0 10
2019 Project management 30 35 16 13 6 0 0 65 18 20
2019 Other services to the public 47 24 9 20 0 0 0 71 20 40
2019 None of the above 31 25 15 12 17 1 0 56 29 130

Question 19a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 13 24 34 13 13 0 3 27 38 30
2024 Intelligence analysts 0 19 40 15 26 0 0 41 19 15
2024 Federal regulators 0 23 49 9 19 0 0 28 23 10
2024 Compliance, inspection and enforcement 0 7 42 35 16 0 0 51 7 15
2024 Communications or public affairs 5 30 19 47 0 0 0 47 34 10
2024 Access to information and privacy 12 24 14 14 30 0 7 47 38 15
2024 Security 27 27 28 0 11 8 0 11 58 15
2024 Legal services 4 16 35 22 18 1 4 43 21 145
2024 Administration and operations 14 24 32 15 10 0 5 26 40 500
2024 Human resources 13 30 41 13 1 2 0 15 43 80
2024 Financial management 10 40 21 13 13 0 3 27 51 25
2024 Information management 0 19 31 20 25 0 5 47 20 20
2024 Information technology 14 12 42 17 13 0 2 30 27 45
2024 Data sciences 8 41 42 0 10 0 0 10 49 10
2024 Policy 22 20 58 0 0 0 0 0 42 10
2024 Project management 17 38 24 9 11 0 2 20 56 45
2024 Other services to the public 6 10 31 31 13 2 7 48 17 85
2024 None of the above 9 16 31 27 13 1 4 42 26 140
2022 Client contact centre 4 34 31 10 18 0 4 29 39 25
2022 Compliance, inspection and enforcement 11 30 0 12 19 10 18 43 57 10
2022 Communications or public affairs 11 32 32 20 5 0 0 25 43 15
2022 Access to information and privacy 0 7 42 10 13 0 27 33 10 10
2022 Legal services 2 11 34 22 25 2 4 49 14 150
2022 Administration and operations 10 26 29 19 12 1 3 32 38 420
2022 Human resources 15 28 40 9 8 0 1 17 43 85
2022 Financial management 3 31 19 29 18 0 0 46 34 30
2022 Information management 9 20 30 28 0 10 4 32 33 25
2022 Information technology 17 26 47 8 0 2 0 9 44 45
2022 Data sciences 0 59 18 11 12 0 0 23 59 10
2022 Policy 18 10 11 47 14 0 0 61 28 20
2022 Project management 20 13 31 17 16 3 0 34 35 30
2022 Other services to the public 5 15 36 22 17 0 6 41 21 85
2022 None of the above 6 14 26 29 16 1 8 50 22 175
2020 Client contact centre 7 44 38 3 4 0 4 7 53 25
2020 Federal regulators 0 32 28 21 18 0 0 39 32 10
2020 Communications or public affairs 14 37 16 11 21 0 0 32 52 20
2020 Security 29 34 22 7 7 0 0 15 64 15
2020 Legal services 4 15 34 29 17 0 2 47 19 130
2020 Administration and operations 15 30 28 19 7 0 1 27 45 330
2020 Human resources 24 26 29 18 2 2 0 20 51 60
2020 Financial management 8 8 57 12 16 0 0 28 16 25
2020 Information management 8 33 32 14 14 0 0 28 40 15
2020 Information technology 6 30 49 14 0 0 0 14 36 45
2020 Data sciences 9 37 44 10 0 0 0 10 46 10
2020 Project management 24 33 29 7 7 0 0 14 57 30
2020 Other services to the public 7 15 38 32 7 0 2 39 23 70
2020 None of the above 10 17 32 24 15 1 0 39 28 155
2019 Client contact centre 24 16 35 19 0 0 7 20 43 15
2019 Federal regulators 14 14 25 27 7 7 7 39 32 15
2019 Communications or public affairs 18 41 13 11 12 0 4 24 62 25
2019 Access to information and privacy 11 11 22 46 11 0 0 57 22 10
2019 Security 10 30 30 11 20 0 0 30 39 10
2019 Legal services 6 16 32 24 19 2 1 44 23 110
2019 Administration and operations 15 26 30 18 9 1 1 27 42 250
2019 Human resources 14 38 25 9 9 0 5 19 55 50
2019 Financial management 9 33 39 12 0 0 8 13 45 20
2019 Information management 6 34 29 12 18 0 0 30 41 15
2019 Information technology 9 37 28 21 5 0 0 26 46 45
2019 Data sciences 11 37 31 11 0 0 11 13 53 10
2019 Project management 31 28 16 6 18 0 0 24 59 20
2019 Other services to the public 1 22 35 31 11 0 0 42 23 40
2019 None of the above 9 18 34 19 15 2 2 35 29 130

Question 19b. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 24 9 18 32 11 0 6 46 35 30
2024 Intelligence analysts 10 25 23 25 16 0 0 41 36 15
2024 Federal regulators 0 32 19 18 31 0 0 49 32 10
2024 Compliance, inspection and enforcement 0 15 21 42 16 0 6 62 16 15
2024 Communications or public affairs 28 61 11 0 0 0 0 0 89 10
2024 Access to information and privacy 21 29 15 7 14 0 15 24 58 15
2024 Security 6 32 36 8 11 8 0 20 40 15
2024 Legal services 8 12 23 28 22 1 6 54 21 145
2024 Administration and operations 13 19 26 20 11 2 9 36 36 495
2024 Human resources 31 28 21 15 4 0 3 19 60 80
2024 Financial management 22 12 32 7 23 0 3 31 35 25
2024 Information management 7 4 32 34 11 8 5 51 13 20
2024 Information technology 17 27 24 17 7 0 9 25 48 45
2024 Data sciences 17 14 24 27 18 0 0 45 31 10
2024 Policy 28 43 7 22 0 0 0 22 71 10
2024 Project management 28 26 24 10 10 0 2 21 55 45
2024 Other services to the public 5 9 27 25 18 1 16 51 17 85
2024 None of the above 12 12 19 25 17 2 14 50 28 140
2022 Client contact centre 10 20 33 22 11 0 4 34 31 25
2022 Compliance, inspection and enforcement 0 21 32 18 21 0 9 43 23 10
2022 Communications or public affairs 35 27 21 12 5 0 0 17 63 15
2022 Access to information and privacy 7 16 21 14 24 0 18 46 28 10
2022 Legal services 1 11 19 30 27 1 11 65 14 145
2022 Administration and operations 9 18 29 17 17 3 7 38 30 420
2022 Human resources 20 27 33 14 5 1 0 19 47 85
2022 Financial management 11 11 38 16 17 0 6 36 23 30
2022 Information management 12 12 14 26 18 5 12 54 29 25
2022 Information technology 18 26 35 11 4 6 0 16 47 45
2022 Data sciences 0 0 46 42 12 0 0 54 0 10
2022 Policy 18 9 21 34 17 0 0 51 28 20
2022 Project management 6 27 24 19 12 3 8 35 38 30
2022 Other services to the public 5 12 23 18 28 3 11 53 21 85
2022 None of the above 7 7 21 18 27 3 17 57 17 175
2020 Client contact centre 20 15 37 12 8 0 8 22 38 25
2020 Federal regulators 11 21 26 10 32 0 0 42 32 10
2020 Communications or public affairs 25 32 11 5 16 11 0 24 64 20
2020 Security 22 15 42 15 7 0 0 22 36 15
2020 Legal services 1 11 26 29 28 1 5 60 13 130
2020 Administration and operations 10 17 30 22 13 4 3 38 29 330
2020 Human resources 28 12 35 18 3 4 0 22 41 60
2020 Financial management 8 7 34 25 19 4 4 47 16 25
2020 Information management 8 6 24 35 27 0 0 62 14 15
2020 Information technology 0 13 49 36 0 2 0 36 14 45
2020 Data sciences 0 10 38 41 0 0 10 45 12 10
2020 Project management 14 22 37 16 11 0 0 27 36 30
2020 Other services to the public 3 12 27 37 9 1 10 52 17 70
2020 None of the above 5 13 24 28 19 5 6 53 21 155
2019 Client contact centre 24 7 33 15 0 7 14 19 38 15
2019 Federal regulators 7 18 27 37 4 0 7 44 27 15
2019 Communications or public affairs 27 20 25 8 8 4 7 18 53 25
2019 Access to information and privacy 11 22 57 11 0 0 0 11 33 10
2019 Security 10 49 11 20 10 0 0 30 59 10
2019 Legal services 4 9 22 34 19 5 6 60 15 110
2019 Administration and operations 13 18 26 22 13 3 4 38 33 250
2019 Human resources 16 28 24 12 11 5 5 25 48 55
2019 Financial management 13 12 46 8 12 4 4 21 28 20
2019 Information management 6 22 33 0 39 0 0 39 28 15
2019 Information technology 13 21 40 17 7 2 0 24 35 45
2019 Data sciences 0 21 8 49 11 0 11 68 24 10
2019 Project management 13 18 35 10 24 0 0 34 31 20
2019 Other services to the public 0 10 33 28 19 3 8 52 11 40
2019 None of the above 10 9 23 29 19 4 4 53 22 130

Question 19c. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 7 15 27 13 38 0 0 51 22 25
2024 Intelligence analysts 0 7 54 24 15 0 0 39 7 15
2024 Federal regulators 42 0 48 0 9 0 0 9 42 10
2024 Compliance, inspection and enforcement 30 26 22 15 8 0 0 23 56 15
2024 Communications or public affairs 5 17 53 26 0 0 0 26 21 10
2024 Access to information and privacy 7 6 19 23 31 0 15 62 15 15
2024 Security 12 13 21 28 19 8 0 51 27 15
2024 Legal services 13 13 28 33 11 0 2 45 26 145
2024 Administration and operations 8 13 28 27 17 1 6 47 23 495
2024 Human resources 14 19 25 23 17 1 0 41 34 80
2024 Financial management 13 30 27 14 13 0 3 28 44 25
2024 Information management 5 19 21 30 20 0 5 53 25 20
2024 Information technology 6 7 24 36 26 0 2 63 13 45
2024 Data sciences 0 17 50 7 26 0 0 33 17 10
2024 Policy 31 21 29 19 0 0 0 19 52 10
2024 Project management 17 20 26 22 12 0 2 35 38 45
2024 Other services to the public 13 14 24 25 14 0 10 44 29 85
2024 None of the above 15 11 28 23 18 0 5 43 27 140
2022 Client contact centre 10 17 26 21 11 0 15 37 33 25
2022 Compliance, inspection and enforcement 10 22 28 12 19 0 9 34 35 10
2022 Communications or public affairs 31 20 6 27 15 0 0 42 51 15
2022 Access to information and privacy 16 0 13 25 21 14 10 61 21 10
2022 Legal services 7 18 33 21 16 1 3 38 27 150
2022 Administration and operations 6 12 27 28 22 1 4 52 19 420
2022 Human resources 17 17 34 13 16 0 2 30 35 85
2022 Financial management 3 20 16 37 21 0 3 59 24 30
2022 Information management 11 5 3 47 26 5 4 79 17 25
2022 Information technology 7 20 39 30 2 2 0 32 28 45
2022 Data sciences 0 21 30 15 33 0 0 49 21 10
2022 Policy 10 20 6 51 14 0 0 65 29 20
2022 Project management 9 16 39 24 12 0 0 36 24 30
2022 Other services to the public 9 8 23 35 16 0 9 56 18 85
2022 None of the above 14 12 28 22 18 1 6 42 28 170
2020 Client contact centre 4 14 25 28 21 0 9 53 20 25
2020 Federal regulators 11 21 26 42 0 0 0 42 32 10
2020 Communications or public affairs 20 21 21 11 22 5 0 34 43 20
2020 Security 27 15 29 15 15 0 0 29 42 15
2020 Legal services 6 15 30 30 19 1 0 49 21 130
2020 Administration and operations 8 16 29 26 20 0 1 46 24 325
2020 Human resources 18 24 33 12 11 2 0 24 43 60
2020 Financial management 4 3 29 47 9 4 4 61 7 25
2020 Information management 8 20 13 28 31 0 0 59 28 15
2020 Information technology 4 17 33 33 13 0 0 46 21 45
2020 Data sciences 0 20 17 63 0 0 0 63 20 10
2020 Project management 7 14 44 27 7 0 0 34 21 30
2020 Other services to the public 6 11 33 33 13 0 3 48 18 70
2020 None of the above 9 17 32 22 17 1 0 40 27 155
2019 Client contact centre 17 12 37 21 7 0 7 30 31 15
2019 Federal regulators 14 5 41 26 7 0 7 35 21 15
2019 Communications or public affairs 22 25 18 16 12 0 7 30 51 25
2019 Security 0 30 40 11 20 0 0 30 30 10
2019 Legal services 2 12 34 35 16 1 0 52 14 105
2019 Administration and operations 8 13 31 24 21 1 3 46 22 245
2019 Human resources 21 17 31 23 3 0 5 27 40 55
2019 Financial management 9 12 35 32 8 4 0 41 22 20
2019 Information management 8 0 8 33 51 0 0 85 8 10
2019 Information technology 5 20 40 21 14 0 0 36 25 45
2019 Data sciences 0 9 27 21 31 0 11 59 10 10
2019 Project management 11 11 35 26 17 0 0 43 22 20
2019 Other services to the public 0 17 29 31 20 2 0 53 17 40
2019 None of the above 15 14 26 25 15 2 4 42 30 130

Question 19d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 16 16 17 13 35 3 0 49 33 30
2024 Intelligence analysts 19 28 24 8 12 10 0 23 51 15
2024 Federal regulators 42 19 11 9 18 0 0 27 62 10
2024 Compliance, inspection and enforcement 33 36 23 0 8 0 0 8 69 15
2024 Communications or public affairs 10 55 7 23 5 0 0 28 65 10
2024 Access to information and privacy 13 0 26 8 38 0 15 54 15 15
2024 Security 20 20 7 27 11 0 15 44 48 15
2024 Legal services 15 18 20 19 21 0 6 43 35 145
2024 Administration and operations 16 19 26 18 14 2 5 35 38 500
2024 Human resources 21 26 21 16 13 1 2 30 48 80
2024 Financial management 9 24 38 7 19 0 3 27 34 25
2024 Information management 0 24 22 20 29 0 5 51 26 20
2024 Information technology 21 15 21 23 19 0 2 42 36 45
2024 Data sciences 17 15 25 26 17 0 0 43 32 10
2024 Policy 24 15 19 35 8 0 0 43 38 10
2024 Project management 23 23 39 6 9 0 0 15 46 45
2024 Other services to the public 17 19 19 17 16 1 10 37 41 85
2024 None of the above 22 17 24 13 15 1 8 31 42 140
2022 Client contact centre 8 23 30 24 11 0 5 37 32 25
2022 Compliance, inspection and enforcement 19 31 22 0 19 0 9 21 55 10
2022 Communications or public affairs 24 13 11 32 14 0 5 49 40 15
2022 Access to information and privacy 16 6 22 0 24 14 18 35 32 10
2022 Legal services 9 17 28 18 19 3 6 41 28 145
2022 Administration and operations 10 19 24 19 22 1 5 43 31 420
2022 Human resources 19 20 23 18 12 0 8 32 42 85
2022 Financial management 11 23 22 15 23 3 3 40 36 30
2022 Information management 9 13 31 20 23 0 4 44 23 25
2022 Information technology 23 19 21 25 11 2 0 36 42 45
2022 Data sciences 0 8 30 29 33 0 0 62 8 10
2022 Policy 21 8 12 35 18 5 0 57 31 20
2022 Project management 27 18 23 9 16 3 4 27 48 35
2022 Other services to the public 6 16 24 26 16 3 10 48 25 85
2022 None of the above 13 12 26 18 18 2 11 42 29 175
2020 Client contact centre 9 4 29 26 25 0 8 55 14 25
2020 Federal regulators 11 11 47 31 0 0 0 31 21 10
2020 Communications or public affairs 14 16 11 27 22 5 5 54 34 20
2020 Security 22 20 29 15 15 0 0 29 42 15
2020 Legal services 12 17 22 23 22 0 3 47 30 130
2020 Administration and operations 12 17 27 21 21 0 2 43 29 330
2020 Human resources 27 16 25 19 11 0 2 31 43 60
2020 Financial management 8 9 22 40 12 4 5 57 19 25
2020 Information management 21 11 25 29 13 0 0 42 33 15
2020 Information technology 10 30 23 24 11 0 2 36 41 45
2020 Data sciences 0 9 38 42 10 0 0 52 9 10
2020 Project management 10 35 17 29 7 3 0 37 46 30
2020 Other services to the public 6 14 36 26 15 0 3 42 21 70
2020 None of the above 14 15 22 21 19 4 4 44 32 155
2019 Client contact centre 22 19 14 22 11 0 14 37 47 15
2019 Federal regulators 26 14 23 7 15 8 7 26 48 15
2019 Communications or public affairs 22 12 13 29 17 0 7 49 36 25
2019 Access to information and privacy 0 7 55 27 11 0 0 38 7 10
2019 Security 0 30 51 0 20 0 0 20 30 10
2019 Legal services 10 14 27 27 19 1 1 48 25 105
2019 Administration and operations 14 19 32 18 14 1 3 33 34 250
2019 Human resources 26 17 23 17 9 2 7 28 47 55
2019 Financial management 4 16 51 16 8 4 0 25 22 20
2019 Information management 0 12 40 27 21 0 0 48 12 15
2019 Information technology 11 36 21 21 9 0 0 31 48 45
2019 Data sciences 0 0 11 58 21 0 11 88 0 10
2019 Project management 18 22 34 16 9 0 0 26 41 20
2019 Other services to the public 5 24 28 14 21 5 3 38 32 40
2019 None of the above 21 15 28 20 12 2 3 33 38 130

Question 19e. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 22 23 19 7 3 3 28 48 30
2024 Intelligence analysts 6 39 25 14 7 10 0 23 50 15
2024 Federal regulators 23 9 49 9 0 9 0 10 36 10
2024 Compliance, inspection and enforcement 19 0 8 27 32 6 8 69 22 15
2024 Communications or public affairs 10 20 13 39 19 0 0 57 30 10
2024 Access to information and privacy 7 7 15 6 38 20 7 60 19 15
2024 Security 13 21 43 0 16 0 7 17 37 15
2024 Legal services 9 11 27 23 23 3 4 49 22 145
2024 Administration and operations 15 17 25 17 13 7 7 35 37 500
2024 Human resources 6 20 37 20 12 3 2 34 27 80
2024 Financial management 4 18 15 33 23 0 8 61 23 25
2024 Information management 9 22 21 14 30 0 5 45 33 20
2024 Information technology 13 19 16 23 18 2 9 46 35 45
2024 Data sciences 10 23 0 40 28 0 0 68 32 10
2024 Policy 22 31 22 19 6 0 0 26 53 10
2024 Project management 12 19 42 14 9 2 3 24 32 45
2024 Other services to the public 9 15 20 19 15 15 7 43 31 85
2024 None of the above 16 18 28 16 14 4 3 32 37 140
2022 Client contact centre 20 25 19 7 14 4 11 25 53 25
2022 Compliance, inspection and enforcement 39 21 12 0 19 0 9 21 66 10
2022 Communications or public affairs 24 0 36 16 24 0 0 40 24 15
2022 Access to information and privacy 16 8 13 10 21 14 18 46 35 10
2022 Legal services 8 13 28 20 18 4 9 44 24 150
2022 Administration and operations 15 23 22 16 12 4 7 33 43 425
2022 Human resources 11 21 38 14 7 3 5 23 35 85
2022 Financial management 3 11 22 39 11 6 8 59 16 30
2022 Information management 9 31 26 3 22 5 4 27 44 25
2022 Information technology 13 16 25 8 29 6 2 40 32 45
2022 Data sciences 0 0 22 45 33 0 0 78 0 10
2022 Policy 18 9 22 26 19 5 0 48 29 20
2022 Project management 13 17 17 19 8 14 12 36 40 35
2022 Other services to the public 10 13 27 23 8 6 13 38 29 85
2022 None of the above 8 19 29 13 14 7 11 33 33 175
2020 Client contact centre 7 30 15 27 4 12 4 37 45 25
2020 Federal regulators 21 11 8 21 29 11 0 55 36 10
2020 Communications or public affairs 16 11 16 31 27 0 0 57 27 20
2020 Security 7 0 29 22 42 0 0 64 7 15
2020 Legal services 5 13 19 27 27 5 4 60 19 130
2020 Administration and operations 9 16 24 22 19 7 3 45 28 330
2020 Human resources 22 25 29 11 9 2 2 21 49 60
2020 Financial management 4 22 28 22 13 5 5 40 29 25
2020 Information management 8 27 30 14 21 0 0 35 35 15
2020 Information technology 0 10 22 42 20 4 2 66 11 45
2020 Data sciences 0 0 41 47 12 0 0 59 0 10
2020 Project management 10 14 40 17 13 3 3 32 26 30
2020 Other services to the public 5 10 19 34 17 9 5 60 17 70
2020 None of the above 7 10 27 26 19 9 1 51 20 155
2019 Client contact centre 24 15 32 11 5 7 7 18 45 15
2019 Federal regulators 49 7 26 7 4 0 7 11 60 15
2019 Communications or public affairs 21 18 17 20 16 8 0 39 42 25
2019 Security 10 10 41 20 20 0 0 39 20 10
2019 Legal services 12 18 22 27 18 1 1 46 31 105
2019 Administration and operations 22 20 25 18 9 3 4 29 44 250
2019 Human resources 35 17 22 5 6 8 7 14 61 55
2019 Financial management 9 33 29 12 0 12 4 15 50 20
2019 Information management 0 12 43 31 15 0 0 46 12 15
2019 Information technology 7 19 26 20 24 5 0 46 27 45
2019 Data sciences 0 11 20 47 11 0 11 66 12 10
2019 Project management 30 22 28 0 21 0 0 21 52 20
2019 Other services to the public 3 20 27 32 8 9 3 45 25 40
2019 None of the above 21 22 28 14 8 5 2 24 46 130

Question 19f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 8 34 3 17 5 0 21 43 30
2024 Intelligence analysts 19 21 31 28 0 0 0 28 40 15
2024 Federal regulators 9 32 20 28 11 0 0 39 42 10
2024 Compliance, inspection and enforcement 0 19 36 14 24 6 0 41 20 15
2024 Communications or public affairs 6 17 72 5 0 0 0 5 23 10
2024 Access to information and privacy 19 16 21 0 29 0 15 34 41 15
2024 Security 6 33 27 16 18 0 0 34 39 15
2024 Legal services 13 13 31 21 17 3 3 40 27 145
2024 Administration and operations 16 20 27 16 12 3 6 31 39 500
2024 Human resources 13 26 32 14 7 3 5 23 43 80
2024 Financial management 5 25 28 21 15 0 7 38 32 25
2024 Information management 7 11 24 28 22 0 8 55 19 20
2024 Information technology 15 17 25 19 17 3 4 39 34 45
2024 Data sciences 9 15 23 34 10 9 0 48 27 10
2024 Policy 37 14 42 0 6 0 0 6 51 10
2024 Project management 24 20 30 17 6 3 0 23 46 45
2024 Other services to the public 9 13 23 29 14 3 9 50 25 85
2024 None of the above 16 17 25 24 11 2 4 38 35 140
2022 Client contact centre 0 24 29 22 21 0 4 45 25 25
2022 Compliance, inspection and enforcement 11 21 40 0 10 10 9 12 39 10
2022 Communications or public affairs 16 29 24 20 10 0 0 30 46 15
2022 Access to information and privacy 9 13 24 0 22 14 18 32 32 10
2022 Legal services 5 12 28 24 22 2 6 51 19 150
2022 Administration and operations 10 19 29 18 16 3 5 37 31 420
2022 Human resources 11 15 39 22 10 0 3 34 27 85
2022 Financial management 6 16 22 22 26 3 6 52 24 30
2022 Information management 3 25 25 21 22 0 4 45 29 25
2022 Information technology 5 20 41 27 4 2 2 32 25 45
2022 Data sciences 0 20 35 21 23 0 0 45 20 10
2022 Policy 18 4 38 30 9 0 0 40 22 20
2022 Project management 9 20 37 4 11 10 9 18 35 35
2022 Other services to the public 8 16 23 21 17 2 13 44 29 85
2022 None of the above 4 14 25 20 18 8 10 47 23 170
2020 Client contact centre 11 4 37 11 33 0 4 45 16 25
2020 Federal regulators 0 29 18 31 21 0 0 53 29 10
2020 Communications or public affairs 20 27 16 0 22 16 0 26 55 20
2020 Security 0 7 44 27 22 0 0 49 7 15
2020 Legal services 3 18 26 25 21 3 4 49 23 130
2020 Administration and operations 9 19 32 19 15 2 2 36 30 330
2020 Human resources 19 28 33 13 5 2 0 19 48 60
2020 Financial management 4 15 40 23 9 4 5 36 20 25
2020 Information management 15 12 24 0 41 0 8 44 29 15
2020 Information technology 4 14 37 36 7 2 0 43 19 45
2020 Data sciences 0 10 30 59 0 0 0 59 10 10
2020 Project management 0 28 51 14 7 0 0 21 28 30
2020 Other services to the public 5 8 38 25 18 3 2 45 14 70
2020 None of the above 9 16 26 19 21 6 3 44 27 155
2019 Client contact centre 17 7 33 14 15 0 14 34 27 15
2019 Federal regulators 21 14 24 37 4 0 0 40 36 15
2019 Communications or public affairs 17 16 34 11 13 8 0 26 36 25
2019 Access to information and privacy 11 29 38 22 0 0 0 22 40 10
2019 Security 0 49 20 11 20 0 0 30 49 10
2019 Legal services 5 19 21 30 22 2 1 53 25 110
2019 Administration and operations 15 18 32 18 11 2 3 30 35 250
2019 Human resources 16 18 31 15 12 3 5 29 37 55
2019 Financial management 14 18 25 31 8 5 0 40 33 20
2019 Information management 13 6 43 11 28 0 0 39 19 15
2019 Information technology 11 12 44 24 9 0 0 33 23 45
2019 Data sciences 0 31 29 18 11 0 11 34 34 10
2019 Project management 11 18 37 24 9 0 0 33 29 20
2019 Other services to the public 1 18 23 27 18 8 5 52 22 40
2019 None of the above 10 16 36 23 11 3 1 36 27 130

Question 19g. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 22 14 23 18 23 0 0 41 36 30
2024 Intelligence analysts 18 21 34 27 0 0 0 27 39 15
2024 Federal regulators 0 9 69 22 0 0 0 22 9 10
2024 Compliance, inspection and enforcement 0 7 27 37 24 6 0 64 7 15
2024 Communications or public affairs 8 15 28 42 7 0 0 49 23 10
2024 Access to information and privacy 0 34 36 17 7 0 7 26 36 15
2024 Security 6 14 14 35 21 0 11 62 22 15
2024 Legal services 7 14 25 34 18 1 2 53 21 145
2024 Administration and operations 9 19 30 21 16 2 3 38 30 495
2024 Human resources 2 14 22 36 19 4 2 60 17 80
2024 Financial management 4 8 28 32 19 4 3 56 14 25
2024 Information management 5 4 27 45 19 0 0 64 9 20
2024 Information technology 2 12 40 31 14 0 2 45 14 45
2024 Data sciences 16 9 46 29 0 0 0 29 25 10
2024 Policy 15 7 35 23 19 0 0 43 22 10
2024 Project management 15 12 33 19 19 0 2 39 27 45
2024 Other services to the public 6 12 34 23 20 2 2 45 19 80
2024 None of the above 11 16 31 26 13 1 2 41 28 140
2022 Client contact centre 6 11 40 10 29 0 4 40 18 25
2022 Compliance, inspection and enforcement 11 12 10 48 19 0 0 67 23 10
2022 Communications or public affairs 4 7 19 37 34 0 0 70 11 15
2022 Access to information and privacy 0 10 9 35 27 0 18 76 13 10
2022 Legal services 3 5 32 30 27 0 5 59 8 150
2022 Administration and operations 4 12 33 24 23 0 4 49 17 420
2022 Human resources 3 5 34 23 28 1 5 55 8 85
2022 Financial management 6 12 18 36 29 0 0 64 18 30
2022 Information management 0 23 20 39 14 4 0 56 23 25
2022 Information technology 2 10 39 29 19 2 0 48 12 45
2022 Data sciences 0 12 41 34 12 0 0 46 12 10
2022 Policy 0 4 48 30 17 0 0 48 4 20
2022 Project management 0 8 34 24 23 4 7 53 9 30
2022 Other services to the public 2 13 38 25 15 0 7 43 16 85
2022 None of the above 4 8 30 29 19 1 9 54 13 175
2020 Client contact centre 6 0 50 20 25 0 0 44 6 25
2020 Federal regulators 0 19 39 42 0 0 0 42 19 10
2020 Communications or public affairs 0 9 32 21 37 0 0 59 9 20
2020 Security 7 15 15 27 36 0 0 64 22 15
2020 Legal services 4 18 28 34 14 1 1 49 22 130
2020 Administration and operations 6 14 39 24 15 0 1 39 21 330
2020 Human resources 12 18 33 20 18 0 0 38 30 65
2020 Financial management 4 8 20 44 24 0 0 68 12 25
2020 Information management 15 24 32 8 21 0 0 29 39 15
2020 Information technology 4 7 28 47 12 2 0 61 11 45
2020 Data sciences 0 9 23 59 9 0 0 68 9 10
2020 Project management 3 30 34 26 7 0 0 33 33 30
2020 Other services to the public 8 17 36 20 18 0 1 38 25 70
2020 None of the above 3 17 32 34 10 3 0 46 21 155
2019 Client contact centre 17 0 38 34 5 0 7 41 18 15
2019 Federal regulators 14 18 42 22 4 0 0 26 32 15
2019 Communications or public affairs 9 21 40 17 13 0 0 30 30 25
2019 Access to information and privacy 22 0 67 11 0 0 0 11 22 10
2019 Security 20 20 20 10 30 0 0 40 40 10
2019 Legal services 7 14 36 28 15 0 0 43 21 110
2019 Administration and operations 8 21 34 22 12 0 3 35 30 250
2019 Human resources 14 26 27 23 4 2 5 28 43 50
2019 Financial management 4 12 29 29 16 4 4 50 18 20
2019 Information management 13 5 48 6 28 0 0 34 18 15
2019 Information technology 5 12 37 40 6 0 0 46 16 45
2019 Data sciences 0 11 58 21 0 0 11 23 12 10
2019 Project management 17 15 37 20 11 0 0 32 32 20
2019 Other services to the public 5 23 31 26 8 7 0 36 31 40
2019 None of the above 6 24 41 21 5 1 1 27 31 130
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My Work Unit

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 24 24 32 3 4 4 8 55 9 30
2024 Intelligence analysts 17 35 17 14 0 16 0 62 17 15
2024 Federal regulators 14 37 0 0 9 21 19 84 16 10
2024 Compliance, inspection and enforcement 16 27 14 13 0 22 8 62 18 15
2024 Communications or public affairs 0 35 11 5 0 17 32 68 10 10
2024 Access to information and privacy 43 29 0 0 7 7 15 92 8 15
2024 Security 26 7 12 0 42 13 0 38 48 15
2024 Legal services 27 30 13 6 6 10 7 69 15 145
2024 Administration and operations 25 30 18 8 7 7 5 63 16 500
2024 Human resources 32 27 23 6 5 3 3 64 12 80
2024 Financial management 15 30 19 12 8 8 8 53 24 25
2024 Information management 52 10 18 0 11 9 0 68 12 20
2024 Information technology 36 23 18 2 4 11 5 70 8 45
2024 Data sciences 32 14 26 0 10 0 18 57 12 10
2024 Policy 27 14 0 16 30 12 0 47 53 10
2024 Project management 25 34 20 6 4 9 3 67 11 45
2024 Other services to the public 31 27 17 7 6 11 3 66 14 85
2024 None of the above 24 24 17 5 6 12 13 64 14 140
2022 Client contact centre 24 39 20 4 0 11 3 73 4 25
2022 Compliance, inspection and enforcement 31 21 10 0 0 17 21 84 0 10
2022 Communications or public affairs 23 54 15 4 5 0 0 76 9 15
2022 Access to information and privacy 42 34 9 0 0 8 6 89 0 10
2022 Legal services 25 23 18 5 2 11 15 65 11 150
2022 Administration and operations 25 31 14 8 5 11 7 69 15 425
2022 Human resources 35 30 14 5 2 4 10 76 8 85
2022 Financial management 24 36 14 0 6 14 7 75 7 30
2022 Information management 31 28 21 10 0 5 5 66 11 25
2022 Information technology 30 21 21 6 2 13 7 64 10 45
2022 Data sciences 63 29 0 0 0 0 8 100 0 10
2022 Policy 15 27 31 0 4 12 11 55 5 20
2022 Project management 23 21 12 3 13 20 8 62 22 35
2022 Other services to the public 31 25 20 3 7 5 9 65 12 85
2022 None of the above 29 19 15 4 9 8 16 64 16 175
2020 Client contact centre 28 42 18 4 4 0 4 73 9 25
2020 Federal regulators 29 39 32 0 0 0 0 68 0 10
2020 Communications or public affairs 27 32 9 5 11 11 5 70 19 20
2020 Security 22 42 22 7 7 0 0 64 15 15
2020 Legal services 33 22 17 9 6 5 7 63 18 130
2020 Administration and operations 23 31 18 10 8 7 3 60 20 330
2020 Human resources 30 28 20 9 2 8 3 66 12 60
2020 Financial management 29 38 12 0 0 9 12 85 0 25
2020 Information management 38 35 0 6 8 0 14 85 15 15
2020 Information technology 48 24 21 2 0 4 0 76 2 45
2020 Data sciences 17 50 12 21 0 0 0 67 21 10
2020 Project management 33 30 18 11 3 6 0 67 14 30
2020 Other services to the public 25 34 24 3 4 7 3 66 8 70
2020 None of the above 24 24 15 9 4 16 8 63 17 155
2019 Client contact centre 21 29 27 7 10 0 7 53 18 15
2019 Federal regulators 3 45 11 14 21 0 7 51 37 15
2019 Communications or public affairs 32 38 4 0 13 13 0 80 15 25
2019 Access to information and privacy 49 33 7 0 11 0 0 82 11 10
2019 Security 50 30 11 10 0 0 0 80 10 10
2019 Legal services 27 24 17 10 8 8 5 59 21 110
2019 Administration and operations 30 30 15 9 7 6 3 65 18 250
2019 Human resources 40 25 17 4 0 7 6 75 5 55
2019 Financial management 22 35 23 0 0 12 8 72 0 20
2019 Information management 40 31 17 0 0 5 6 81 0 15
2019 Information technology 38 37 21 2 0 2 0 76 2 45
2019 Data sciences 50 21 11 9 0 0 9 78 10 10
2019 Project management 39 50 8 4 0 0 0 88 4 20
2019 Other services to the public 41 13 20 11 3 8 5 61 16 40
2019 None of the above 21 26 18 9 11 9 6 56 23 130

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 64 27 4 0 5 0 0 91 5 30
2024 Intelligence analysts 54 28 9 8 0 0 0 82 8 15
2024 Federal regulators 44 37 9 0 9 0 0 81 9 10
2024 Compliance, inspection and enforcement 47 40 6 0 6 0 0 87 6 15
2024 Communications or public affairs 71 7 23 0 0 0 0 77 0 10
2024 Access to information and privacy 78 15 0 0 7 0 0 93 7 15
2024 Security 38 15 12 8 28 0 0 53 35 15
2024 Legal services 53 28 7 3 6 3 0 83 10 145
2024 Administration and operations 50 29 7 6 6 1 0 81 12 500
2024 Human resources 57 29 4 2 6 3 0 89 8 80
2024 Financial management 32 36 8 13 8 0 3 70 22 25
2024 Information management 72 5 15 4 4 0 0 77 8 20
2024 Information technology 51 35 6 3 2 3 0 89 5 45
2024 Data sciences 57 34 10 0 0 0 0 90 0 10
2024 Policy 33 22 9 12 24 0 0 55 36 10
2024 Project management 44 26 22 2 4 2 0 72 6 45
2024 Other services to the public 50 34 8 5 3 0 0 84 8 80
2024 None of the above 56 24 7 5 4 3 1 83 9 140
2022 Client contact centre 49 41 10 0 0 0 0 90 0 25
2022 Compliance, inspection and enforcement 77 12 11 0 0 0 0 89 0 10
2022 Communications or public affairs 63 27 0 4 5 0 0 91 9 15
2022 Access to information and privacy 86 14 0 0 0 0 0 100 0 10
2022 Legal services 58 20 9 6 3 4 0 81 9 150
2022 Administration and operations 53 30 8 4 5 0 1 84 8 425
2022 Human resources 64 21 9 2 4 0 0 85 6 85
2022 Financial management 52 28 9 5 3 3 0 83 9 30
2022 Information management 63 29 5 3 0 0 0 92 3 25
2022 Information technology 55 33 8 2 0 2 0 90 2 45
2022 Data sciences 82 18 0 0 0 0 0 100 0 10
2022 Policy 63 24 10 0 0 4 0 90 0 20
2022 Project management 51 20 6 4 6 12 0 82 11 30
2022 Other services to the public 60 27 7 3 2 0 0 87 5 85
2022 None of the above 58 23 5 2 6 5 1 86 9 175
2020 Client contact centre 44 44 8 4 0 0 0 88 4 25
2020 Federal regulators 60 29 11 0 0 0 0 89 0 10
2020 Communications or public affairs 63 32 0 0 5 0 0 95 5 20
2020 Security 71 22 7 0 0 0 0 93 0 15
2020 Legal services 55 24 7 9 2 4 0 82 11 130
2020 Administration and operations 48 28 9 7 8 1 0 77 15 330
2020 Human resources 57 21 12 4 3 3 0 80 8 60
2020 Financial management 50 42 8 0 0 0 0 92 0 25
2020 Information management 58 21 0 6 15 0 0 79 21 15
2020 Information technology 58 36 2 2 2 0 0 94 4 45
2020 Data sciences 49 30 0 21 0 0 0 79 21 10
2020 Project management 57 24 11 4 3 0 0 82 7 30
2020 Other services to the public 49 33 5 5 6 2 0 84 11 70
2020 None of the above 50 28 6 7 4 5 1 82 11 155
2019 Client contact centre 41 22 19 7 5 7 0 67 13 15
2019 Federal regulators 18 39 0 22 14 7 0 61 39 15
2019 Communications or public affairs 66 8 4 17 5 0 0 74 22 25
2019 Access to information and privacy 60 29 0 0 11 0 0 89 11 10
2019 Security 39 20 20 20 0 0 0 60 20 10
2019 Legal services 44 31 7 13 5 0 0 75 18 110
2019 Administration and operations 50 26 10 7 6 0 0 77 13 250
2019 Human resources 52 30 9 8 0 0 2 83 8 55
2019 Financial management 54 33 9 0 0 4 0 91 0 20
2019 Information management 58 30 0 12 0 0 0 88 12 15
2019 Information technology 54 34 7 2 2 0 0 89 4 45
2019 Data sciences 51 20 11 18 0 0 0 71 18 10
2019 Project management 53 27 16 4 0 0 0 80 4 20
2019 Other services to the public 52 20 7 7 11 0 2 74 19 40
2019 None of the above 41 33 5 11 8 2 0 75 20 130

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 71 17 12 0 0 0 0 88 0 30
2024 Intelligence analysts 45 36 18 0 0 0 0 82 0 15
2024 Federal regulators 44 46 9 0 0 0 0 91 0 10
2024 Compliance, inspection and enforcement 45 48 6 0 0 0 0 94 0 15
2024 Communications or public affairs 52 27 12 8 0 0 0 80 8 10
2024 Access to information and privacy 71 22 0 0 7 0 0 93 7 15
2024 Security 38 23 19 0 21 0 0 60 21 15
2024 Legal services 65 25 2 5 1 2 0 92 5 145
2024 Administration and operations 53 33 6 6 2 0 0 86 8 500
2024 Human resources 59 25 11 1 4 0 0 84 5 80
2024 Financial management 48 45 4 0 3 0 0 93 3 25
2024 Information management 76 20 4 0 0 0 0 96 0 20
2024 Information technology 57 37 4 2 0 0 0 94 2 45
2024 Data sciences 57 43 0 0 0 0 0 100 0 10
2024 Policy 27 28 6 15 24 0 0 55 39 10
2024 Project management 59 29 6 4 2 0 0 88 6 45
2024 Other services to the public 63 29 6 1 1 0 0 92 2 85
2024 None of the above 60 29 4 7 1 0 0 89 8 140
2022 Client contact centre 72 28 0 0 0 0 0 100 0 25
2022 Compliance, inspection and enforcement 78 10 0 12 0 0 0 88 12 10
2022 Communications or public affairs 64 27 0 9 0 0 0 91 9 15
2022 Access to information and privacy 92 8 0 0 0 0 0 100 0 10
2022 Legal services 69 27 3 1 0 1 0 96 1 150
2022 Administration and operations 59 31 5 2 3 0 0 90 5 425
2022 Human resources 70 21 7 0 3 0 0 91 3 85
2022 Financial management 57 29 6 5 3 0 0 86 9 30
2022 Information management 63 34 3 0 0 0 0 97 0 25
2022 Information technology 53 34 11 0 0 2 0 89 0 45
2022 Data sciences 89 11 0 0 0 0 0 100 0 10
2022 Policy 75 21 4 0 0 0 0 96 0 20
2022 Project management 65 23 3 4 6 0 0 88 10 35
2022 Other services to the public 64 25 5 5 1 0 0 89 6 85
2022 None of the above 68 21 3 4 3 1 0 90 7 175
2020 Client contact centre 68 19 9 0 4 0 0 87 4 25
2020 Federal regulators 71 29 0 0 0 0 0 100 0 10
2020 Communications or public affairs 73 21 0 5 0 0 0 95 5 20
2020 Security 64 29 0 7 0 0 0 93 7 15
2020 Legal services 60 30 6 3 1 0 0 91 3 130
2020 Administration and operations 57 29 6 4 4 0 0 86 8 330
2020 Human resources 56 30 12 2 0 0 0 86 2 60
2020 Financial management 62 38 0 0 0 0 0 100 0 25
2020 Information management 73 20 0 0 8 0 0 92 8 15
2020 Information technology 68 26 4 2 0 0 0 93 2 45
2020 Data sciences 69 10 10 0 10 0 0 79 10 10
2020 Project management 77 20 0 0 3 0 0 97 3 30
2020 Other services to the public 62 30 5 1 1 0 0 92 3 70
2020 None of the above 63 23 8 3 1 1 0 88 4 155
2019 Client contact centre 53 36 11 0 0 0 0 89 0 15
2019 Federal regulators 33 39 7 14 7 0 0 72 21 15
2019 Communications or public affairs 62 15 0 13 9 0 0 78 22 25
2019 Access to information and privacy 89 0 0 11 0 0 0 89 11 10
2019 Security 50 20 10 20 0 0 0 70 20 10
2019 Legal services 57 29 8 5 2 0 0 85 6 105
2019 Administration and operations 54 25 10 8 3 0 0 79 11 250
2019 Human resources 52 34 7 5 0 0 2 87 5 55
2019 Financial management 67 28 4 0 0 0 0 96 0 20
2019 Information management 70 24 0 6 0 0 0 94 6 15
2019 Information technology 58 38 0 4 0 0 0 96 4 45
2019 Data sciences 71 9 20 0 0 0 0 80 0 10
2019 Project management 43 53 0 4 0 0 0 96 4 20
2019 Other services to the public 66 22 5 0 4 2 0 91 4 40
2019 None of the above 51 34 4 5 3 2 0 87 8 130

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 25 19 0 4 0 0 77 4 30
2024 Intelligence analysts 54 27 9 0 0 10 0 90 0 15
2024 Federal regulators 32 58 9 0 0 0 0 91 0 10
2024 Compliance, inspection and enforcement 32 56 13 0 0 0 0 87 0 15
2024 Communications or public affairs 59 41 0 0 0 0 0 100 0 10
2024 Access to information and privacy 71 22 0 0 7 0 0 93 7 15
2024 Security 46 20 12 0 21 0 0 66 21 15
2024 Legal services 52 34 8 3 1 1 1 88 4 145
2024 Administration and operations 41 37 12 3 4 3 0 81 7 500
2024 Human resources 47 39 9 2 3 1 0 86 5 80
2024 Financial management 38 29 16 4 8 4 0 70 13 25
2024 Information management 62 14 10 4 0 10 0 84 5 20
2024 Information technology 51 40 7 2 0 0 0 91 2 45
2024 Data sciences 64 26 10 0 0 0 0 90 0 10
2024 Policy 27 30 19 8 16 0 0 57 24 10
2024 Project management 51 30 13 2 4 0 0 81 6 45
2024 Other services to the public 47 34 10 3 2 3 0 84 6 85
2024 None of the above 46 35 9 3 4 1 2 84 7 140
2022 Client contact centre 46 37 14 4 0 0 0 83 4 25
2022 Compliance, inspection and enforcement 68 22 10 0 0 0 0 90 0 10
2022 Communications or public affairs 50 36 9 5 0 0 0 86 5 15
2022 Access to information and privacy 55 24 21 0 0 0 0 79 0 10
2022 Legal services 49 38 7 4 0 1 0 88 5 150
2022 Administration and operations 47 36 9 3 3 2 0 85 6 425
2022 Human resources 49 40 7 3 1 0 0 89 4 85
2022 Financial management 51 35 9 6 0 0 0 86 6 30
2022 Information management 58 30 12 0 0 0 0 88 0 25
2022 Information technology 47 40 11 0 0 2 0 89 0 45
2022 Data sciences 92 8 0 0 0 0 0 100 0 10
2022 Policy 63 20 18 0 0 0 0 82 0 20
2022 Project management 47 31 9 4 7 3 0 80 11 35
2022 Other services to the public 54 27 13 4 1 1 1 82 5 85
2022 None of the above 56 21 12 3 3 1 2 80 7 175
2020 Client contact centre 43 49 0 4 4 0 0 92 8 25
2020 Federal regulators 49 40 11 0 0 0 0 89 0 10
2020 Communications or public affairs 55 34 6 0 6 0 0 89 6 20
2020 Security 71 29 0 0 0 0 0 100 0 15
2020 Legal services 49 34 8 2 2 3 2 87 5 130
2020 Administration and operations 44 31 14 5 3 2 0 77 9 330
2020 Human resources 47 34 13 5 2 0 0 81 7 60
2020 Financial management 48 27 19 5 0 0 0 76 5 25
2020 Information management 57 36 0 8 0 0 0 92 8 15
2020 Information technology 60 36 2 2 0 0 0 96 2 45
2020 Data sciences 59 21 20 0 0 0 0 80 0 10
2020 Project management 54 31 7 4 0 4 0 89 4 30
2020 Other services to the public 46 40 10 4 0 0 0 85 4 70
2020 None of the above 44 35 11 4 1 4 1 84 5 155
2019 Client contact centre 28 37 35 0 0 0 0 65 0 15
2019 Federal regulators 26 46 14 7 7 0 0 72 13 15
2019 Communications or public affairs 52 30 13 4 0 0 0 82 4 25
2019 Access to information and privacy 78 11 11 0 0 0 0 89 0 10
2019 Security 50 30 20 0 0 0 0 80 0 10
2019 Legal services 49 31 11 5 2 1 0 81 8 105
2019 Administration and operations 45 30 15 5 4 1 0 76 9 250
2019 Human resources 56 27 11 3 0 0 2 85 3 55
2019 Financial management 45 38 13 0 0 4 0 86 0 20
2019 Information management 58 30 5 6 0 0 0 88 6 15
2019 Information technology 56 28 7 7 2 0 0 84 9 45
2019 Data sciences 69 31 0 0 0 0 0 100 0 10
2019 Project management 45 41 10 4 0 0 0 86 4 20
2019 Other services to the public 49 29 13 5 1 2 0 80 7 40
2019 None of the above 34 38 13 8 5 2 0 74 13 130

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 27 28 17 0 6 10 12 71 8 30
2024 Intelligence analysts 38 35 9 0 8 10 0 81 9 15
2024 Federal regulators 42 21 9 0 9 10 9 78 11 10
2024 Compliance, inspection and enforcement 23 23 19 21 6 0 8 50 29 15
2024 Communications or public affairs 57 26 0 0 0 17 0 100 0 10
2024 Access to information and privacy 43 37 7 0 0 7 7 92 0 15
2024 Security 25 32 13 21 0 0 8 62 23 15
2024 Legal services 34 26 8 12 7 8 6 70 21 145
2024 Administration and operations 31 22 15 8 8 10 6 63 19 500
2024 Human resources 32 30 16 7 7 3 5 68 14 80
2024 Financial management 31 16 15 8 9 8 13 59 22 25
2024 Information management 36 24 10 4 11 0 16 71 17 20
2024 Information technology 37 27 16 0 2 7 10 78 3 45
2024 Data sciences 39 51 0 10 0 0 0 90 10 10
2024 Policy 27 20 17 0 15 14 8 60 19 10
2024 Project management 31 29 13 8 5 2 13 71 15 45
2024 Other services to the public 30 26 15 5 8 6 9 67 15 85
2024 None of the above 29 29 12 8 3 14 4 71 14 140
2022 Client contact centre 37 34 14 3 6 7 0 75 10 25
2022 Compliance, inspection and enforcement 68 32 0 0 0 0 0 100 0 10
2022 Communications or public affairs 33 33 14 9 5 0 6 70 15 15
2022 Access to information and privacy 39 23 6 8 6 17 0 75 17 10
2022 Legal services 34 29 11 12 2 9 3 71 16 150
2022 Administration and operations 35 28 13 5 6 9 4 72 13 425
2022 Human resources 45 27 12 2 8 3 4 77 11 85
2022 Financial management 26 20 16 5 9 18 7 60 19 30
2022 Information management 35 45 3 3 5 4 5 88 8 25
2022 Information technology 42 31 14 0 2 6 4 82 2 45
2022 Data sciences 63 8 0 10 0 8 11 88 12 10
2022 Policy 42 25 17 4 0 12 0 76 5 20
2022 Project management 20 18 18 3 16 23 3 50 26 35
2022 Other services to the public 36 23 14 5 5 10 6 71 12 85
2022 None of the above 33 30 11 6 3 9 8 76 12 175

Question 25. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 24 28 20 3 6 7 12 64 11 30
2024 Intelligence analysts 38 35 9 0 8 10 0 81 9 15
2024 Federal regulators 42 21 9 0 9 10 9 78 11 10
2024 Compliance, inspection and enforcement 23 29 6 27 6 0 8 57 36 15
2024 Communications or public affairs 46 37 0 0 0 17 0 100 0 10
2024 Access to information and privacy 49 22 15 0 0 7 7 83 0 15
2024 Security 25 32 22 7 6 0 8 62 14 15
2024 Legal services 32 28 8 9 9 7 6 70 21 145
2024 Administration and operations 30 24 15 7 8 11 5 65 17 500
2024 Human resources 27 34 13 7 9 3 6 67 18 80
2024 Financial management 35 12 15 8 9 8 13 59 22 25
2024 Information management 38 21 4 8 7 5 16 76 19 20
2024 Information technology 34 23 19 4 2 7 10 70 7 45
2024 Data sciences 39 41 19 0 0 0 0 81 0 10
2024 Policy 27 28 9 0 15 14 8 70 19 10
2024 Project management 27 32 12 10 2 3 15 71 14 45
2024 Other services to the public 31 22 17 7 8 7 8 62 18 85
2024 None of the above 27 28 11 11 3 14 5 69 18 140
2022 Client contact centre 30 40 17 6 0 7 0 75 7 25
2022 Compliance, inspection and enforcement 56 34 10 0 0 0 0 90 0 10
2022 Communications or public affairs 33 33 14 9 5 0 6 70 15 15
2022 Access to information and privacy 39 9 6 8 6 31 0 71 20 10
2022 Legal services 32 27 13 10 6 9 3 67 18 150
2022 Administration and operations 32 30 13 5 5 10 4 73 12 425
2022 Human resources 38 32 9 6 8 3 4 76 14 85
2022 Financial management 28 23 13 3 9 18 7 68 15 30
2022 Information management 40 40 3 3 5 4 5 88 8 25
2022 Information technology 42 29 12 4 2 6 4 80 7 45
2022 Data sciences 58 13 0 10 0 8 11 88 12 10
2022 Policy 43 19 13 9 0 16 0 74 10 20
2022 Project management 24 12 12 9 11 25 6 54 29 35
2022 Other services to the public 36 21 14 9 4 11 6 68 15 85
2022 None of the above 33 26 11 7 3 11 9 73 13 175
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My Immediate Supervisor

Question 26. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 44 29 10 3 0 0 14 85 3 30
2024 Intelligence analysts 20 20 25 0 0 0 35 61 0 15
2024 Federal regulators 41 18 9 0 0 0 31 86 0 10
2024 Compliance, inspection and enforcement 30 28 20 0 14 0 8 62 16 15
2024 Communications or public affairs 59 25 11 0 0 0 5 88 0 10
2024 Access to information and privacy 56 17 13 7 0 0 7 78 8 15
2024 Security 51 13 15 7 6 0 8 71 13 15
2024 Legal services 37 30 13 5 4 1 9 75 10 145
2024 Administration and operations 33 27 18 7 4 2 9 67 13 500
2024 Human resources 60 29 4 2 5 0 0 88 8 80
2024 Financial management 50 26 12 0 4 0 7 82 5 25
2024 Information management 44 22 14 4 0 0 16 78 5 20
2024 Information technology 41 37 17 2 0 0 2 80 2 45
2024 Data sciences 64 18 9 8 0 0 0 83 8 10
2024 Policy 27 35 6 0 32 0 0 62 32 10
2024 Project management 48 31 13 2 0 0 5 84 2 45
2024 Other services to the public 39 21 15 5 4 1 15 72 11 85
2024 None of the above 27 20 24 5 5 1 19 58 12 140
2022 Client contact centre 31 31 15 3 6 0 14 72 11 25
2022 Compliance, inspection and enforcement 69 21 0 10 0 0 0 90 10 10
2022 Communications or public affairs 44 40 11 0 5 0 0 84 5 15
2022 Access to information and privacy 38 38 6 8 0 0 10 85 8 10
2022 Legal services 36 28 16 5 1 1 13 74 7 150
2022 Administration and operations 40 28 14 4 5 3 8 75 10 425
2022 Human resources 50 33 9 1 2 0 5 88 3 85
2022 Financial management 60 17 5 3 6 0 9 84 10 30
2022 Information management 43 36 10 0 3 0 8 86 3 25
2022 Information technology 61 21 11 0 2 2 3 86 2 45
2022 Data sciences 69 31 0 0 0 0 0 100 0 10
2022 Policy 48 31 11 0 0 0 10 88 0 20
2022 Project management 52 21 13 0 4 0 11 82 4 35
2022 Other services to the public 39 31 15 3 4 0 7 76 8 85
2022 None of the above 40 21 11 5 3 1 19 76 11 170
2020 Client contact centre 35 26 19 8 8 0 4 64 17 25
2020 Federal regulators 28 19 21 11 11 11 0 52 24 10
2020 Communications or public affairs 47 32 5 5 5 0 5 83 11 20
2020 Security 71 22 7 0 0 0 0 93 0 15
2020 Legal services 46 22 11 3 3 2 13 80 7 130
2020 Administration and operations 39 29 14 4 6 1 6 74 11 330
2020 Human resources 53 29 8 5 2 3 0 85 7 65
2020 Financial management 41 37 4 5 0 0 13 89 6 25
2020 Information management 50 28 0 0 15 0 6 84 16 15
2020 Information technology 57 24 15 2 0 0 2 82 2 45
2020 Data sciences 59 10 0 20 0 0 10 78 22 10
2020 Project management 59 24 0 8 4 0 4 87 13 30
2020 Other services to the public 35 25 21 6 3 1 10 67 10 70
2020 None of the above 37 21 25 4 4 2 8 64 9 155
2019 Client contact centre 14 34 25 5 0 14 8 62 6 15
2019 Federal regulators 18 34 35 0 7 0 7 55 7 15
2019 Communications or public affairs 58 13 21 0 5 0 4 73 5 25
2019 Access to information and privacy 45 11 44 0 0 0 0 56 0 10
2019 Security 40 30 20 10 0 0 0 70 10 10
2019 Legal services 42 24 16 6 1 1 11 75 7 110
2019 Administration and operations 35 27 19 6 6 0 6 66 14 250
2019 Human resources 57 26 10 3 0 3 2 87 3 55
2019 Financial management 59 21 9 8 0 0 4 83 8 20
2019 Information management 40 21 33 5 0 0 0 61 5 15
2019 Information technology 49 34 12 0 2 2 0 85 2 45
2019 Data sciences 50 31 11 9 0 0 0 80 9 10
2019 Project management 65 24 0 6 0 0 6 94 6 20
2019 Other services to the public 32 25 19 0 6 5 13 69 7 40
2019 None of the above 29 21 22 8 3 2 14 60 13 130

Question 27. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 24 9 10 0 0 3 80 11 30
2024 Intelligence analysts 27 55 18 0 0 0 0 82 0 15
2024 Federal regulators 43 19 9 29 0 0 0 62 29 10
2024 Compliance, inspection and enforcement 23 34 22 14 6 0 0 57 20 15
2024 Communications or public affairs 52 11 8 28 0 0 0 64 28 10
2024 Access to information and privacy 70 15 14 0 0 0 0 86 0 15
2024 Security 54 27 7 7 6 0 0 81 12 15
2024 Legal services 55 32 5 6 3 0 0 87 9 145
2024 Administration and operations 40 32 13 8 6 0 1 72 14 500
2024 Human resources 51 31 6 6 5 1 0 83 11 80
2024 Financial management 53 18 12 8 8 0 0 71 17 25
2024 Information management 46 22 17 8 7 0 0 68 15 20
2024 Information technology 59 18 17 7 0 0 0 77 7 45
2024 Data sciences 55 37 8 0 0 0 0 92 0 10
2024 Policy 0 33 29 13 24 0 0 33 37 10
2024 Project management 43 38 9 0 10 0 0 81 10 45
2024 Other services to the public 47 32 7 12 1 0 0 79 13 85
2024 None of the above 45 23 13 7 8 2 2 71 16 140
2022 Client contact centre 37 42 8 7 6 0 0 79 13 25
2022 Compliance, inspection and enforcement 48 24 9 19 0 0 0 72 19 10
2022 Communications or public affairs 58 23 5 14 0 0 0 81 14 15
2022 Access to information and privacy 59 26 8 0 0 0 8 92 0 10
2022 Legal services 40 38 10 7 4 0 1 79 11 150
2022 Administration and operations 43 34 9 8 5 1 1 78 13 425
2022 Human resources 59 23 10 5 3 0 0 82 8 85
2022 Financial management 55 27 5 4 9 0 0 81 13 30
2022 Information management 50 32 6 6 5 0 0 82 12 25
2022 Information technology 51 31 10 6 0 2 0 84 6 45
2022 Data sciences 84 16 0 0 0 0 0 100 0 10
2022 Policy 58 35 7 0 0 0 0 93 0 20
2022 Project management 54 14 16 10 6 0 0 68 16 35
2022 Other services to the public 43 37 6 9 6 0 0 79 15 85
2022 None of the above 45 33 7 9 6 0 1 79 15 175
2020 Client contact centre 40 37 11 0 13 0 0 76 13 25
2020 Federal regulators 38 29 21 11 0 0 0 68 11 10
2020 Communications or public affairs 47 43 0 5 5 0 0 89 11 20
2020 Security 49 36 15 0 0 0 0 85 0 15
2020 Legal services 44 29 9 12 3 2 1 75 16 130
2020 Administration and operations 43 28 12 8 8 0 0 71 16 330
2020 Human resources 49 29 12 8 2 0 2 78 9 60
2020 Financial management 50 31 14 0 0 4 0 85 0 25
2020 Information management 64 21 8 8 0 0 0 85 8 15
2020 Information technology 49 28 13 9 0 0 0 78 9 45
2020 Data sciences 40 30 9 10 10 0 0 70 21 10
2020 Project management 51 27 7 12 3 0 0 78 15 30
2020 Other services to the public 42 35 11 7 3 0 2 79 11 70
2020 None of the above 41 32 14 8 4 0 1 74 12 155
2019 Client contact centre 31 28 29 11 0 0 0 59 11 15
2019 Federal regulators 17 29 13 14 27 0 0 46 41 15
2019 Communications or public affairs 58 17 7 0 18 0 0 75 18 25
2019 Access to information and privacy 46 33 0 11 11 0 0 79 21 10
2019 Security 40 40 20 0 0 0 0 80 0 10
2019 Legal services 49 29 11 7 3 0 0 79 10 105
2019 Administration and operations 38 32 9 11 8 1 1 72 19 245
2019 Human resources 49 32 10 6 0 0 2 83 6 55
2019 Financial management 34 40 22 4 0 0 0 74 4 20
2019 Information management 40 54 0 5 0 0 0 95 5 15
2019 Information technology 40 39 9 9 2 0 0 79 11 45
2019 Data sciences 11 78 11 0 0 0 0 89 0 10
2019 Project management 51 13 26 0 4 0 6 68 4 20
2019 Other services to the public 42 29 15 3 9 2 0 73 12 40
2019 None of the above 30 30 16 11 11 2 0 62 23 130

Question 28. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 28 11 7 0 3 3 81 8 30
2024 Intelligence analysts 54 27 10 0 8 0 0 82 8 15
2024 Federal regulators 43 48 9 0 0 0 0 91 0 10
2024 Compliance, inspection and enforcement 16 35 21 16 13 0 0 51 28 15
2024 Communications or public affairs 48 29 7 12 0 0 5 81 12 10
2024 Access to information and privacy 70 15 14 0 0 0 0 86 0 15
2024 Security 62 19 19 0 0 0 0 81 0 15
2024 Legal services 58 26 8 4 4 1 1 85 7 145
2024 Administration and operations 44 27 14 6 6 2 1 73 13 495
2024 Human resources 55 19 15 5 3 3 0 76 8 80
2024 Financial management 45 18 19 0 8 0 9 69 9 25
2024 Information management 42 28 4 8 7 5 5 79 16 20
2024 Information technology 62 25 9 5 0 0 0 87 5 45
2024 Data sciences 73 27 0 0 0 0 0 100 0 10
2024 Policy 26 21 29 0 24 0 0 47 24 10
2024 Project management 62 17 10 2 6 2 0 81 8 45
2024 Other services to the public 53 28 13 4 0 0 1 83 5 85
2024 None of the above 47 18 17 5 5 1 7 71 11 140
2022 Client contact centre 25 41 30 0 0 4 0 69 0 25
2022 Compliance, inspection and enforcement 47 43 10 0 0 0 0 90 0 10
2022 Communications or public affairs 58 30 5 7 0 0 0 88 7 15
2022 Access to information and privacy 63 16 8 0 0 14 0 91 0 10
2022 Legal services 52 22 15 4 4 1 3 77 8 150
2022 Administration and operations 45 29 11 4 6 3 3 78 11 425
2022 Human resources 60 26 8 4 2 1 0 87 6 85
2022 Financial management 55 26 15 3 0 0 0 81 3 30
2022 Information management 56 26 11 0 3 4 0 85 3 25
2022 Information technology 50 27 10 4 2 6 0 83 6 45
2022 Data sciences 65 20 16 0 0 0 0 84 0 10
2022 Policy 69 16 15 0 0 0 0 85 0 20
2022 Project management 55 17 19 4 3 3 0 74 7 35
2022 Other services to the public 51 21 13 3 7 3 1 75 11 85
2022 None of the above 52 19 12 6 6 2 5 75 13 175
2020 Client contact centre 52 22 10 4 13 0 0 73 16 25
2020 Federal regulators 57 11 21 11 0 0 0 68 11 10
2020 Communications or public affairs 43 32 9 5 5 0 5 79 11 20
2020 Security 56 29 7 7 0 0 0 85 7 15
2020 Legal services 53 19 11 5 6 4 2 77 11 130
2020 Administration and operations 44 23 17 4 6 5 1 72 10 330
2020 Human resources 52 27 8 6 4 3 0 82 10 65
2020 Financial management 44 39 11 0 0 5 0 89 0 25
2020 Information management 57 21 15 8 0 0 0 77 8 15
2020 Information technology 57 30 7 4 2 0 0 87 7 45
2020 Data sciences 50 29 0 0 21 0 0 79 21 10
2020 Project management 47 37 7 7 3 0 0 83 10 30
2020 Other services to the public 48 31 13 4 1 0 3 81 6 70
2020 None of the above 40 32 13 5 4 3 3 77 10 155

Question 29. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 60 27 0 7 3 0 3 89 11 30
2024 Intelligence analysts 63 37 0 0 0 0 0 100 0 15
2024 Federal regulators 43 48 9 0 0 0 0 91 0 10
2024 Compliance, inspection and enforcement 38 35 14 6 6 0 0 73 13 15
2024 Communications or public affairs 48 31 10 12 0 0 0 79 12 10
2024 Access to information and privacy 62 15 15 7 0 0 0 78 7 15
2024 Security 41 32 15 7 6 0 0 73 12 15
2024 Legal services 61 30 3 3 2 1 0 92 5 145
2024 Administration and operations 45 34 10 5 5 0 1 80 10 495
2024 Human resources 57 32 4 4 3 0 0 89 7 80
2024 Financial management 54 13 26 3 4 0 0 67 7 25
2024 Information management 46 32 11 4 7 0 0 78 10 20
2024 Information technology 58 27 6 8 0 0 0 85 8 45
2024 Data sciences 50 50 0 0 0 0 0 100 0 10
2024 Policy 33 13 13 16 24 0 0 47 40 10
2024 Project management 56 27 9 0 8 0 0 83 8 45
2024 Other services to the public 51 36 7 5 0 1 0 88 5 85
2024 None of the above 57 25 7 4 3 2 3 86 7 140
2022 Client contact centre 46 31 10 13 0 0 0 77 13 25
2022 Compliance, inspection and enforcement 69 31 0 0 0 0 0 100 0 10
2022 Communications or public affairs 53 35 0 12 0 0 0 88 12 15
2022 Access to information and privacy 69 16 0 8 0 0 8 92 8 10
2022 Legal services 56 32 3 6 3 0 0 88 9 150
2022 Administration and operations 47 34 8 5 4 1 1 82 9 425
2022 Human resources 64 29 3 0 3 0 1 93 3 85
2022 Financial management 55 25 11 3 5 0 0 81 8 30
2022 Information management 59 22 10 0 8 0 0 81 8 25
2022 Information technology 57 28 5 8 0 2 0 87 8 45
2022 Data sciences 62 38 0 0 0 0 0 100 0 10
2022 Policy 54 34 12 0 0 0 0 88 0 20
2022 Project management 57 26 3 7 7 0 0 84 13 35
2022 Other services to the public 58 25 9 2 5 0 1 84 7 85
2022 None of the above 51 30 7 4 6 1 1 83 10 175
2020 Client contact centre 48 37 7 0 9 0 0 85 9 25
2020 Federal regulators 60 29 11 0 0 0 0 89 0 10
2020 Communications or public affairs 43 41 0 11 5 0 0 84 16 20
2020 Security 64 22 15 0 0 0 0 85 0 15
2020 Legal services 51 31 8 6 4 0 1 82 10 130
2020 Administration and operations 48 30 12 7 3 1 0 78 10 330
2020 Human resources 55 29 8 8 0 0 0 84 8 65
2020 Financial management 60 31 9 0 0 0 0 91 0 25
2020 Information management 60 33 0 8 0 0 0 92 8 15
2020 Information technology 59 28 4 9 0 0 0 87 9 45
2020 Data sciences 50 20 20 0 10 0 0 70 10 10
2020 Project management 45 41 11 0 3 0 0 86 3 30
2020 Other services to the public 54 34 7 1 3 0 0 89 4 70
2020 None of the above 47 33 7 9 3 1 1 81 12 155
2019 Client contact centre 38 34 28 0 0 0 0 72 0 15
2019 Federal regulators 14 35 28 15 8 0 0 49 22 15
2019 Communications or public affairs 65 18 4 4 9 0 0 82 13 25
2019 Access to information and privacy 60 0 29 11 0 0 0 60 11 10
2019 Security 30 61 10 0 0 0 0 90 0 10
2019 Legal services 54 25 9 8 3 0 0 80 12 105
2019 Administration and operations 44 33 9 7 5 1 1 78 12 245
2019 Human resources 53 25 7 10 4 0 2 79 14 55
2019 Financial management 42 41 4 8 0 4 0 88 8 20
2019 Information management 58 31 5 5 0 0 0 89 5 15
2019 Information technology 48 36 11 2 0 2 0 86 2 45
2019 Data sciences 40 40 20 0 0 0 0 80 0 10
2019 Project management 57 19 6 9 4 0 6 80 14 20
2019 Other services to the public 48 41 5 1 5 0 0 89 6 40
2019 None of the above 39 38 10 8 3 3 0 79 11 125

Question 30. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 41 42 3 3 4 0 6 89 8 30
2024 Intelligence analysts 65 29 0 0 6 0 0 94 6 15
2024 Federal regulators 62 19 9 9 0 0 0 81 9 10
2024 Compliance, inspection and enforcement 38 34 8 6 0 7 6 83 7 15
2024 Communications or public affairs 33 56 0 7 5 0 0 89 11 10
2024 Access to information and privacy 92 0 0 0 0 0 8 100 0 15
2024 Security 88 6 7 0 0 0 0 93 0 15
2024 Legal services 67 22 2 3 4 1 1 91 7 145
2024 Administration and operations 54 26 7 5 4 3 1 83 9 500
2024 Human resources 58 23 7 4 0 5 3 88 5 80
2024 Financial management 51 24 12 4 4 4 0 79 8 25
2024 Information management 54 18 11 0 11 5 0 76 12 20
2024 Information technology 75 18 2 3 2 0 0 93 5 45
2024 Data sciences 74 8 9 9 0 0 0 82 9 10
2024 Policy 40 0 16 8 16 20 0 50 30 10
2024 Project management 64 21 10 2 3 0 0 85 5 45
2024 Other services to the public 54 25 7 2 6 3 3 84 9 85
2024 None of the above 50 23 10 5 3 3 6 80 9 140
2022 Client contact centre 58 12 11 10 0 0 9 77 11 25
2022 Compliance, inspection and enforcement 71 9 10 0 0 0 10 89 0 10
2022 Communications or public affairs 55 40 0 0 5 0 0 95 5 15
2022 Access to information and privacy 67 10 16 0 0 0 7 83 0 10
2022 Legal services 54 31 4 2 0 5 4 93 2 150
2022 Administration and operations 53 27 8 3 4 3 2 85 7 425
2022 Human resources 72 18 4 0 1 2 3 95 1 85
2022 Financial management 68 18 11 3 0 0 0 86 3 30
2022 Information management 64 14 9 0 6 7 0 84 6 25
2022 Information technology 69 19 8 0 0 4 0 91 0 45
2022 Data sciences 92 0 0 8 0 0 0 92 8 10
2022 Policy 67 26 0 0 0 0 7 100 0 20
2022 Project management 64 19 6 0 5 6 0 89 5 35
2022 Other services to the public 56 23 7 5 5 1 3 82 11 85
2022 None of the above 53 25 6 4 3 2 7 86 8 175

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 25 11 4 3 0 3 82 7 30
2024 Intelligence analysts 46 54 0 0 0 0 0 100 0 15
2024 Federal regulators 53 38 9 0 0 0 0 91 0 10
2024 Compliance, inspection and enforcement 31 20 27 16 6 0 0 51 22 15
2024 Communications or public affairs 20 55 5 14 7 0 0 75 20 10
2024 Access to information and privacy 70 30 0 0 0 0 0 100 0 15
2024 Security 61 20 14 0 6 0 0 81 6 15
2024 Legal services 63 29 3 1 4 0 0 92 5 145
2024 Administration and operations 50 29 8 5 6 1 0 80 12 500
2024 Human resources 58 27 9 3 3 0 0 85 6 80
2024 Financial management 67 17 8 0 8 0 0 83 8 25
2024 Information management 64 11 14 0 11 0 0 75 11 20
2024 Information technology 65 25 6 5 0 0 0 89 5 45
2024 Data sciences 75 16 9 0 0 0 0 91 0 10
2024 Policy 14 14 26 22 24 0 0 28 46 10
2024 Project management 55 24 7 4 10 0 0 79 14 45
2024 Other services to the public 59 28 7 2 3 0 0 87 6 85
2024 None of the above 57 21 11 5 5 1 0 79 10 140
2022 Client contact centre 41 44 15 0 0 0 0 85 0 25
2022 Compliance, inspection and enforcement 47 53 0 0 0 0 0 100 0 10
2022 Communications or public affairs 53 33 0 14 0 0 0 86 14 15
2022 Access to information and privacy 66 26 8 0 0 0 0 92 0 10
2022 Legal services 60 25 6 7 2 0 0 85 9 150
2022 Administration and operations 53 27 10 5 5 0 0 81 10 425
2022 Human resources 63 24 7 2 4 0 0 87 6 85
2022 Financial management 63 25 5 3 3 0 0 89 6 30
2022 Information management 49 38 7 3 3 0 0 87 7 25
2022 Information technology 59 22 13 2 2 2 0 82 4 45
2022 Data sciences 84 16 0 0 0 0 0 100 0 10
2022 Policy 69 23 8 0 0 0 0 92 0 20
2022 Project management 57 19 3 3 15 4 0 79 18 35
2022 Other services to the public 61 24 6 4 4 0 1 85 8 85
2022 None of the above 56 28 6 5 4 0 1 86 8 175
2020 Client contact centre 47 19 10 16 9 0 0 66 25 25
2020 Federal regulators 57 11 21 11 0 0 0 68 11 10
2020 Communications or public affairs 52 37 5 0 0 5 0 94 0 20
2020 Security 58 20 22 0 0 0 0 78 0 15
2020 Legal services 58 23 6 6 6 1 1 82 12 130
2020 Administration and operations 50 27 13 5 5 0 0 77 10 330
2020 Human resources 48 35 9 6 0 2 0 85 6 65
2020 Financial management 54 42 0 0 0 4 0 100 0 25
2020 Information management 64 21 0 15 0 0 0 85 15 15
2020 Information technology 70 19 9 2 0 0 0 89 2 45
2020 Data sciences 49 30 0 21 0 0 0 79 21 10
2020 Project management 64 29 0 3 4 0 0 93 7 30
2020 Other services to the public 50 35 7 2 4 2 0 87 6 70
2020 None of the above 48 32 9 8 3 0 0 80 11 155
2019 Client contact centre 24 46 23 7 0 0 0 70 7 15
2019 Federal regulators 44 28 14 0 14 0 0 72 14 15
2019 Communications or public affairs 56 26 4 4 9 0 0 82 13 25
2019 Access to information and privacy 50 29 11 0 11 0 0 78 11 10
2019 Security 70 20 0 10 0 0 0 90 10 10
2019 Legal services 53 31 8 4 3 0 0 84 8 110
2019 Administration and operations 49 29 10 5 7 0 0 78 11 250
2019 Human resources 57 32 6 2 2 0 2 90 3 55
2019 Financial management 42 37 9 8 0 4 0 83 8 20
2019 Information management 57 37 0 5 0 0 0 95 5 15
2019 Information technology 58 28 9 2 2 0 0 86 5 45
2019 Data sciences 50 31 11 9 0 0 0 80 9 10
2019 Project management 55 18 6 15 0 0 6 78 16 20
2019 Other services to the public 63 16 7 8 6 0 0 79 14 40
2019 None of the above 45 32 9 7 6 1 0 78 13 130

Question 32. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 80 17 0 0 3 0 0 97 3 30
2024 Intelligence analysts 100 0 0 0 0 0 0 100 0 15
2024 Federal regulators 80 9 0 0 0 0 11 100 0 10
2024 Compliance, inspection and enforcement 79 21 0 0 0 0 0 100 0 15
2024 Communications or public affairs 95 5 0 0 0 0 0 100 0 10
2024 Access to information and privacy 88 0 0 0 0 0 12 100 0 15
2024 Security 94 0 0 0 6 0 0 94 6 15
2024 Legal services 88 7 2 1 0 1 2 97 1 145
2024 Administration and operations 78 13 3 1 3 0 3 93 4 500
2024 Human resources 84 14 0 3 0 0 0 97 3 80
2024 Financial management 70 25 0 0 4 0 0 96 4 25
2024 Information management 89 0 0 0 11 0 0 89 11 20
2024 Information technology 79 7 9 2 3 0 0 86 5 45
2024 Data sciences 90 0 10 0 0 0 0 90 0 10
2024 Policy 62 29 0 0 9 0 0 91 9 10
2024 Project management 80 14 4 0 0 0 2 96 0 45
2024 Other services to the public 86 6 3 2 0 0 2 94 2 85
2024 None of the above 81 13 2 1 1 0 2 96 2 140
2022 Client contact centre 87 13 0 0 0 0 0 100 0 25
2022 Compliance, inspection and enforcement 88 12 0 0 0 0 0 100 0 10
2022 Communications or public affairs 79 21 0 0 0 0 0 100 0 15
2022 Access to information and privacy 87 0 0 6 0 0 7 93 7 10
2022 Legal services 84 9 1 2 2 0 2 96 3 150
2022 Administration and operations 84 12 1 0 1 0 2 98 1 425
2022 Human resources 78 17 1 1 2 0 0 95 4 85
2022 Financial management 66 18 5 3 8 0 0 85 10 30
2022 Information management 79 17 4 0 0 0 0 96 0 25
2022 Information technology 76 14 6 1 0 2 0 92 1 45
2022 Data sciences 100 0 0 0 0 0 0 100 0 10
2022 Policy 80 16 0 4 0 0 0 96 4 20
2022 Project management 82 13 0 0 3 0 3 97 3 35
2022 Other services to the public 86 9 2 0 0 0 2 97 0 85
2022 None of the above 79 10 2 1 0 1 7 97 1 175
2019 Client contact centre 64 30 0 0 0 0 7 100 0 15
2019 Federal regulators 87 7 0 7 0 0 0 93 7 15
2019 Communications or public affairs 87 13 0 0 0 0 0 100 0 25
2019 Access to information and privacy 89 11 0 0 0 0 0 100 0 10
2019 Security 89 11 0 0 0 0 0 100 0 10
2019 Legal services 80 4 5 5 0 0 6 90 5 105
2019 Administration and operations 83 7 3 2 3 0 2 92 4 250
2019 Human resources 85 10 0 3 0 0 2 97 3 55
2019 Financial management 75 16 4 0 4 0 0 91 4 20
2019 Information management 88 6 0 5 0 0 0 95 5 15
2019 Information technology 88 9 2 0 0 0 0 98 0 45
2019 Data sciences 80 9 11 0 0 0 0 89 0 10
2019 Project management 74 17 4 0 0 0 6 96 0 20
2019 Other services to the public 86 11 3 0 1 0 0 96 1 40
2019 None of the above 73 13 5 2 1 2 4 91 3 130
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Senior Management

Question 33. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 35 11 7 8 0 0 75 15 30
2024 Intelligence analysts 10 48 15 18 9 0 0 58 27 15
2024 Federal regulators 27 40 0 23 9 0 0 68 32 10
2024 Compliance, inspection and enforcement 8 7 35 0 35 16 0 17 41 15
2024 Communications or public affairs 49 14 13 11 5 8 0 68 18 10
2024 Access to information and privacy 35 38 0 7 0 19 0 91 9 15
2024 Security 33 13 14 14 26 0 0 46 40 15
2024 Legal services 39 26 13 6 10 6 0 69 17 145
2024 Administration and operations 24 29 20 8 8 11 0 60 18 495
2024 Human resources 20 34 26 5 9 6 0 57 15 80
2024 Financial management 45 13 20 13 9 0 0 58 22 25
2024 Information management 41 25 14 11 0 9 0 72 12 20
2024 Information technology 28 26 22 14 5 5 0 57 20 45
2024 Data sciences 24 14 9 16 17 19 0 48 41 10
2024 Policy 19 15 29 0 17 21 0 43 21 10
2024 Project management 19 35 21 8 14 3 0 56 23 45
2024 Other services to the public 31 26 14 12 8 9 0 63 22 85
2024 None of the above 20 23 17 10 11 21 0 53 26 140
2022 Client contact centre 35 17 32 3 0 12 0 60 4 25
2022 Compliance, inspection and enforcement 37 31 10 0 11 12 0 77 12 10
2022 Communications or public affairs 32 21 11 24 5 7 0 57 31 15
2022 Access to information and privacy 42 36 0 0 0 22 0 100 0 10
2022 Legal services 45 28 8 7 3 8 1 79 12 150
2022 Administration and operations 35 31 12 3 6 13 0 76 11 425
2022 Human resources 41 25 21 8 3 2 0 67 12 85
2022 Financial management 47 28 8 0 3 14 0 87 4 30
2022 Information management 46 24 8 3 3 16 0 84 7 25
2022 Information technology 23 28 35 5 2 6 0 55 8 45
2022 Data sciences 69 8 13 0 0 10 0 86 0 10
2022 Policy 27 27 16 24 0 5 0 58 26 20
2022 Project management 42 18 3 15 6 16 0 71 25 30
2022 Other services to the public 46 29 5 5 3 9 2 85 9 85
2022 None of the above 36 28 11 4 5 13 2 76 11 175
2020 Client contact centre 19 33 27 0 4 16 0 62 5 25
2020 Federal regulators 68 32 0 0 0 0 0 100 0 10
2020 Communications or public affairs 43 22 21 4 5 5 0 68 10 20
2020 Security 36 49 15 0 0 0 0 85 0 15
2020 Legal services 49 26 9 4 2 9 1 84 6 130
2020 Administration and operations 32 27 17 9 5 10 0 65 15 330
2020 Human resources 33 32 23 6 1 5 0 68 8 65
2020 Financial management 38 35 22 0 4 0 0 73 4 25
2020 Information management 27 38 0 14 8 14 0 75 25 15
2020 Information technology 24 38 15 10 4 9 0 68 15 45
2020 Data sciences 53 37 10 0 0 0 0 90 0 10
2020 Project management 25 44 18 4 3 7 0 73 7 30
2020 Other services to the public 41 36 9 8 3 4 0 79 12 70
2020 None of the above 38 27 14 7 5 9 0 72 13 155
2019 Client contact centre 7 55 15 11 5 7 0 66 18 15
2019 Federal regulators 14 31 25 7 7 17 0 53 17 15
2019 Communications or public affairs 25 37 13 17 0 8 0 68 18 25
2019 Access to information and privacy 27 11 33 18 0 11 0 43 20 10
2019 Security 30 40 30 0 0 0 0 70 0 10
2019 Legal services 36 30 7 9 5 13 0 75 16 110
2019 Administration and operations 29 29 22 6 7 6 1 63 14 250
2019 Human resources 19 32 25 15 4 0 5 54 20 55
2019 Financial management 49 12 13 16 5 4 0 64 22 20
2019 Information management 36 37 12 5 0 9 0 81 6 15
2019 Information technology 20 43 21 9 2 5 0 66 12 45
2019 Data sciences 30 60 11 0 0 0 0 89 0 10
2019 Project management 41 16 15 9 9 10 0 63 20 20
2019 Other services to the public 28 32 9 5 10 16 0 71 18 40
2019 None of the above 25 29 17 7 10 11 0 61 20 130

Question 34. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 31 14 11 8 6 0 64 21 30
2024 Intelligence analysts 10 23 12 27 28 0 0 33 54 15
2024 Federal regulators 18 19 0 31 32 0 0 37 63 10
2024 Compliance, inspection and enforcement 8 7 7 30 49 0 0 15 79 15
2024 Communications or public affairs 11 42 13 16 0 17 0 65 19 10
2024 Access to information and privacy 42 23 16 7 0 12 0 74 8 15
2024 Security 18 15 27 12 28 0 0 33 40 15
2024 Legal services 30 26 11 12 18 2 0 57 31 145
2024 Administration and operations 20 25 18 14 16 6 1 49 32 500
2024 Human resources 18 32 25 14 10 2 0 50 24 80
2024 Financial management 35 20 19 9 18 0 0 55 27 25
2024 Information management 38 20 19 7 11 5 0 61 19 20
2024 Information technology 24 20 19 16 14 7 0 48 32 45
2024 Data sciences 22 7 9 17 25 19 0 37 52 10
2024 Policy 19 8 21 19 25 7 0 29 48 10
2024 Project management 12 35 17 11 26 0 0 47 36 45
2024 Other services to the public 22 25 16 21 16 0 0 47 37 85
2024 None of the above 17 22 16 20 19 6 0 41 42 140
2022 Client contact centre 21 38 27 7 3 5 0 61 11 25
2022 Compliance, inspection and enforcement 28 12 22 28 11 0 0 40 38 10
2022 Communications or public affairs 32 32 7 17 12 0 0 64 29 15
2022 Access to information and privacy 42 27 9 8 0 14 0 80 9 10
2022 Legal services 32 34 12 11 7 4 0 69 19 145
2022 Administration and operations 29 33 19 7 8 4 0 65 15 425
2022 Human resources 28 42 16 8 5 1 0 71 13 85
2022 Financial management 49 25 16 0 0 10 0 83 0 30
2022 Information management 46 23 3 7 11 10 0 77 20 25
2022 Information technology 14 31 39 12 2 2 0 45 15 45
2022 Data sciences 49 31 8 12 0 0 0 80 12 10
2022 Policy 24 39 11 8 17 0 0 63 25 20
2022 Project management 38 14 21 13 11 2 0 53 25 35
2022 Other services to the public 40 30 8 7 10 4 1 74 18 85
2022 None of the above 32 29 15 11 7 3 1 65 19 175
2020 Client contact centre 19 26 30 16 4 4 0 47 22 25
2020 Federal regulators 38 51 11 0 0 0 0 89 0 10
2020 Communications or public affairs 37 32 21 0 9 0 0 69 9 20
2020 Security 36 27 15 22 0 0 0 64 22 15
2020 Legal services 40 32 9 10 4 5 1 76 15 130
2020 Administration and operations 28 30 17 14 7 3 0 60 22 330
2020 Human resources 23 37 27 7 7 0 0 59 14 65
2020 Financial management 37 26 33 0 4 0 0 63 4 25
2020 Information management 27 40 11 14 8 0 0 67 21 15
2020 Information technology 26 39 21 11 4 0 0 65 15 45
2020 Data sciences 40 50 10 0 0 0 0 90 0 10
2020 Project management 29 40 15 14 3 0 0 69 17 30
2020 Other services to the public 34 37 12 7 6 4 0 74 13 70
2020 None of the above 35 32 12 16 3 2 0 68 20 155
2019 Client contact centre 7 48 22 5 12 7 0 59 18 15
2019 Federal regulators 7 61 12 14 7 0 0 68 20 15
2019 Communications or public affairs 25 33 13 25 0 4 0 60 26 25
2019 Access to information and privacy 38 0 33 29 0 0 0 38 29 10
2019 Security 20 30 40 10 0 0 0 50 10 10
2019 Legal services 35 30 11 14 6 3 0 68 21 110
2019 Administration and operations 28 30 20 11 8 3 0 60 19 245
2019 Human resources 13 38 15 27 2 0 5 54 30 55
2019 Financial management 44 26 9 21 0 0 0 70 21 20
2019 Information management 30 43 17 0 0 9 0 81 0 15
2019 Information technology 23 31 26 16 4 0 0 53 21 45
2019 Data sciences 39 40 11 11 0 0 0 79 11 10
2019 Project management 37 15 9 33 0 6 0 55 35 20
2019 Other services to the public 21 37 22 5 13 3 0 59 19 40
2019 None of the above 23 29 19 12 10 8 0 56 24 130

Question 35. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 21 34 13 22 8 0 3 56 30 30
2024 Intelligence analysts 10 0 25 37 28 0 0 10 65 15
2024 Federal regulators 18 10 9 34 29 0 0 28 63 10
2024 Compliance, inspection and enforcement 8 7 14 8 63 0 0 15 71 15
2024 Communications or public affairs 11 41 18 21 0 8 0 57 23 10
2024 Access to information and privacy 35 30 0 23 0 12 0 74 26 15
2024 Security 26 7 27 6 34 0 0 33 40 15
2024 Legal services 19 31 13 12 21 4 0 52 34 145
2024 Administration and operations 17 22 20 15 19 7 0 42 36 500
2024 Human resources 11 21 30 25 11 2 0 33 37 80
2024 Financial management 30 20 28 14 9 0 0 50 23 25
2024 Information management 33 25 13 12 7 9 0 65 21 20
2024 Information technology 14 23 19 15 20 9 0 40 39 45
2024 Data sciences 8 21 26 8 17 19 0 37 31 10
2024 Policy 0 27 13 7 52 0 0 27 59 10
2024 Project management 11 22 25 13 29 0 0 33 42 45
2024 Other services to the public 22 21 19 15 20 3 0 44 36 85
2024 None of the above 14 17 15 21 23 11 0 35 49 140
2022 Client contact centre 18 28 40 7 0 8 0 49 7 25
2022 Compliance, inspection and enforcement 28 12 22 28 11 0 0 40 38 10
2022 Communications or public affairs 16 43 5 13 16 7 0 63 32 15
2022 Access to information and privacy 32 38 9 8 0 14 0 80 9 10
2022 Legal services 30 26 15 13 8 8 0 61 22 150
2022 Administration and operations 25 30 21 11 8 6 0 58 19 425
2022 Human resources 23 33 21 16 6 1 0 57 22 85
2022 Financial management 36 34 14 3 0 14 0 81 3 30
2022 Information management 31 32 15 7 11 5 0 66 19 25
2022 Information technology 12 27 25 20 12 4 0 40 34 45
2022 Data sciences 49 23 8 20 0 0 0 72 20 10
2022 Policy 28 20 21 14 17 0 0 48 31 20
2022 Project management 32 18 17 7 24 3 0 51 32 35
2022 Other services to the public 33 34 11 9 9 3 1 69 19 85
2022 None of the above 25 23 22 15 9 6 1 51 25 175
2020 Client contact centre 12 34 30 19 4 0 0 46 24 25
2020 Federal regulators 21 58 11 11 0 0 0 79 11 10
2020 Communications or public affairs 21 43 27 0 9 0 0 64 9 20
2020 Security 22 42 7 29 0 0 0 64 29 15
2020 Legal services 30 34 13 14 5 5 0 68 19 130
2020 Administration and operations 22 27 20 16 10 4 0 51 27 330
2020 Human resources 15 30 29 17 8 1 0 45 25 65
2020 Financial management 29 26 24 4 4 13 0 63 9 25
2020 Information management 27 24 0 13 14 21 0 66 34 15
2020 Information technology 17 43 20 9 8 2 0 62 18 45
2020 Data sciences 29 60 10 0 0 0 0 90 0 10
2020 Project management 18 36 17 23 7 0 0 54 30 30
2020 Other services to the public 26 40 16 8 8 3 0 68 16 70
2020 None of the above 24 34 19 13 4 7 0 62 18 155
2019 Client contact centre 7 44 30 5 13 0 0 52 18 15
2019 Federal regulators 7 37 18 13 14 10 0 50 30 15
2019 Communications or public affairs 25 18 37 8 13 0 0 42 21 25
2019 Access to information and privacy 27 0 44 11 0 18 0 33 13 10
2019 Legal services 26 30 18 15 4 7 0 60 21 105
2019 Administration and operations 20 30 20 16 7 6 0 53 25 250
2019 Human resources 15 14 21 30 10 6 5 33 44 55
2019 Financial management 32 33 9 21 0 4 0 68 22 20
2019 Information management 26 32 25 7 0 10 0 65 7 15
2019 Information technology 12 38 23 16 6 5 0 52 24 45
2019 Data sciences 19 60 11 11 0 0 0 79 11 10
2019 Project management 37 15 15 21 7 6 0 55 29 20
2019 Other services to the public 15 40 19 7 13 5 0 58 21 40
2019 None of the above 17 26 19 17 9 12 0 49 30 130

Question 36. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 31 17 11 11 0 0 60 23 30
2024 Intelligence analysts 10 35 18 28 9 0 0 45 37 15
2024 Federal regulators 9 19 30 23 19 0 0 28 42 10
2024 Compliance, inspection and enforcement 8 0 13 16 63 0 0 8 79 15
2024 Communications or public affairs 6 37 29 23 0 5 0 46 24 10
2024 Access to information and privacy 42 23 16 7 0 12 0 74 8 15
2024 Security 16 17 27 0 34 6 0 35 36 15
2024 Legal services 23 25 12 16 21 2 0 49 38 145
2024 Administration and operations 16 25 16 18 21 5 0 43 40 500
2024 Human resources 16 24 21 24 16 0 0 40 40 80
2024 Financial management 22 15 40 9 13 0 0 38 22 25
2024 Information management 32 19 13 30 7 0 0 51 36 20
2024 Information technology 16 29 20 24 7 5 0 47 32 45
2024 Data sciences 0 22 26 8 34 10 0 25 47 10
2024 Policy 8 19 7 14 52 0 0 27 66 10
2024 Project management 8 28 15 20 30 0 0 36 50 45
2024 Other services to the public 18 31 13 19 19 0 0 49 38 85
2024 None of the above 12 21 14 24 24 6 0 35 51 140
2022 Client contact centre 15 34 39 7 0 5 0 51 7 25
2022 Compliance, inspection and enforcement 28 22 21 9 19 0 0 50 28 10
2022 Communications or public affairs 10 49 7 18 16 0 0 59 34 15
2022 Access to information and privacy 32 51 9 8 0 0 0 83 8 10
2022 Legal services 30 32 12 14 9 3 0 64 24 150
2022 Administration and operations 27 31 18 14 8 3 0 59 23 425
2022 Human resources 28 32 24 8 4 3 0 62 13 85
2022 Financial management 38 29 8 12 3 10 0 75 16 30
2022 Information management 20 38 19 8 5 10 0 65 14 25
2022 Information technology 16 30 24 18 7 4 0 48 26 45
2022 Data sciences 41 29 8 10 12 0 0 70 22 10
2022 Policy 34 26 16 10 14 0 0 60 24 20
2022 Project management 29 14 24 19 14 0 0 43 33 35
2022 Other services to the public 34 35 6 15 7 2 1 71 23 85
2022 None of the above 23 30 17 19 9 2 0 54 29 175
2020 Client contact centre 19 30 34 12 4 0 0 50 16 25
2020 Federal regulators 31 39 21 8 0 0 0 71 8 10
2020 Communications or public affairs 16 27 27 25 5 0 0 43 30 20
2020 Security 22 29 22 20 7 0 0 51 27 15
2020 Legal services 31 32 13 13 5 5 0 67 19 130
2020 Administration and operations 22 31 16 16 11 2 0 55 28 330
2020 Human resources 17 29 18 29 5 1 0 47 35 65
2020 Financial management 41 22 33 4 0 0 0 63 4 25
2020 Information management 29 38 0 18 8 8 0 73 27 15
2020 Information technology 20 36 26 11 8 0 0 56 19 45
2020 Data sciences 17 53 0 30 0 0 0 70 30 10
2020 Project management 17 26 13 34 7 3 0 44 42 30
2020 Other services to the public 20 43 11 15 8 5 0 66 23 70
2020 None of the above 22 33 20 15 6 4 0 57 21 155
2019 Client contact centre 0 43 22 16 12 7 0 46 31 15
2019 Federal regulators 13 27 12 27 20 0 0 41 48 15
2019 Communications or public affairs 25 22 11 17 25 0 0 46 42 25
2019 Access to information and privacy 27 11 33 18 0 11 0 43 20 10
2019 Security 20 20 40 20 0 0 0 40 20 10
2019 Legal services 21 33 15 18 11 2 0 56 29 105
2019 Administration and operations 19 30 20 18 11 2 0 50 30 250
2019 Human resources 14 17 28 28 8 0 5 32 38 55
2019 Financial management 33 32 13 9 12 0 0 65 21 20
2019 Information management 34 30 24 5 6 0 0 64 12 15
2019 Information technology 14 37 17 14 14 5 0 54 29 45
2019 Data sciences 21 49 20 11 0 0 0 69 11 10
2019 Project management 28 16 19 18 18 0 0 44 37 20
2019 Other services to the public 15 36 17 22 10 0 0 51 32 40
2019 None of the above 13 25 22 24 12 5 0 40 37 125

Question 37. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 70 22 0 3 4 0 0 93 7 30
2024 Intelligence analysts 72 21 0 0 0 7 0 100 0 15
2024 Federal regulators 54 28 18 0 0 0 0 82 0 10
2024 Compliance, inspection and enforcement 53 20 21 0 0 7 0 78 0 15
2024 Communications or public affairs 21 69 5 5 0 0 0 90 5 10
2024 Access to information and privacy 38 9 0 6 7 28 12 78 22 15
2024 Security 51 7 22 14 6 0 0 58 20 15
2024 Legal services 44 27 17 1 0 9 2 79 2 145
2024 Administration and operations 46 19 12 5 3 13 2 77 9 500
2024 Human resources 52 27 19 0 3 0 0 78 3 80
2024 Financial management 45 29 17 0 0 4 5 81 0 25
2024 Information management 53 16 20 4 0 7 0 74 5 20
2024 Information technology 47 20 16 2 5 6 4 74 8 45
2024 Data sciences 49 43 0 0 8 0 0 92 8 10
2024 Policy 24 46 15 0 9 6 0 75 9 10
2024 Project management 48 19 16 6 5 6 0 71 12 45
2024 Other services to the public 47 21 17 1 2 10 1 77 4 85
2024 None of the above 46 23 14 5 1 9 3 78 7 140
2022 Client contact centre 70 9 10 7 0 5 0 83 7 25
2022 Compliance, inspection and enforcement 49 19 32 0 0 0 0 68 0 10
2022 Communications or public affairs 52 36 5 0 0 0 7 95 0 15
2022 Access to information and privacy 17 23 10 14 7 14 15 56 29 10
2022 Legal services 41 27 14 4 3 9 3 77 7 150
2022 Administration and operations 49 20 14 3 2 9 2 79 6 425
2022 Human resources 56 24 13 2 1 3 0 83 4 85
2022 Financial management 55 18 15 6 3 3 0 75 9 30
2022 Information management 66 11 7 3 4 9 0 84 8 25
2022 Information technology 55 24 12 4 0 4 0 83 5 45
2022 Data sciences 65 35 0 0 0 0 0 100 0 10
2022 Policy 24 46 12 9 0 4 5 77 9 20
2022 Project management 56 23 10 3 0 4 4 86 3 35
2022 Other services to the public 56 17 13 4 1 7 1 79 6 85
2022 None of the above 44 28 12 3 2 10 2 81 5 175
2020 Client contact centre 47 18 22 4 0 8 0 71 4 25
2020 Federal regulators 60 21 0 0 8 11 0 91 9 10
2020 Communications or public affairs 43 32 11 5 9 0 0 75 14 20
2020 Security 64 15 22 0 0 0 0 78 0 15
2020 Legal services 50 15 10 4 5 13 2 77 12 130
2020 Administration and operations 51 17 11 3 5 13 1 79 8 330
2020 Human resources 52 28 8 8 0 4 2 84 8 65
2020 Financial management 51 25 12 4 4 4 0 79 8 25
2020 Information management 60 12 13 0 8 8 0 78 8 15
2020 Information technology 64 26 8 0 0 2 0 92 0 45
2020 Data sciences 53 37 10 0 0 0 0 90 0 10
2020 Project management 60 27 0 4 0 8 0 96 4 30
2020 Other services to the public 36 22 15 3 0 15 10 76 4 70
2020 None of the above 43 23 10 7 1 13 3 79 9 155
2019 Client contact centre 51 25 14 3 0 7 0 82 4 15
2019 Federal regulators 34 10 18 24 0 0 14 51 28 15
2019 Communications or public affairs 34 22 17 0 12 16 0 66 14 25
2019 Access to information and privacy 49 0 22 11 7 11 0 55 20 10
2019 Security 70 11 10 10 0 0 0 80 10 10
2019 Legal services 49 17 9 2 8 12 2 78 11 110
2019 Administration and operations 44 19 13 6 6 10 2 72 14 250
2019 Human resources 38 31 15 9 2 2 5 74 11 55
2019 Financial management 57 31 4 4 4 0 0 88 8 20
2019 Information management 51 33 0 15 0 0 0 85 15 15
2019 Information technology 73 17 6 0 0 5 0 94 0 45
2019 Data sciences 51 27 11 0 0 0 11 88 0 10
2019 Project management 52 30 15 4 0 0 0 82 4 20
2019 Other services to the public 42 17 10 0 5 25 0 80 7 40
2019 None of the above 34 22 10 5 3 24 2 76 10 130
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My Organization (Department or Agency)

Question 38. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 25 45 15 7 4 0 3 73 12 30
2024 Intelligence analysts 19 38 12 26 6 0 0 56 32 15
2024 Federal regulators 18 53 0 10 0 19 0 87 13 10
2024 Compliance, inspection and enforcement 8 37 27 22 6 0 0 44 28 15
2024 Communications or public affairs 44 35 7 7 0 8 0 85 7 10
2024 Access to information and privacy 37 27 19 0 9 8 0 70 9 15
2024 Security 26 27 28 0 19 0 0 53 19 15
2024 Legal services 26 40 12 11 9 1 0 66 21 145
2024 Administration and operations 24 34 20 13 7 1 0 59 20 500
2024 Human resources 16 60 14 5 3 2 0 78 8 80
2024 Financial management 26 33 26 12 0 4 0 61 12 25
2024 Information management 41 27 13 12 7 0 0 68 19 20
2024 Information technology 33 32 22 11 2 0 0 65 13 45
2024 Data sciences 0 66 19 15 0 0 0 66 15 10
2024 Policy 27 16 25 7 25 0 0 42 32 10
2024 Project management 18 42 17 12 9 3 0 61 21 45
2024 Other services to the public 32 32 12 15 8 0 1 64 23 85
2024 None of the above 20 36 16 12 12 5 0 59 25 140
2022 Client contact centre 33 50 14 4 0 0 0 83 4 25
2022 Compliance, inspection and enforcement 28 44 0 19 9 0 0 72 28 10
2022 Communications or public affairs 48 22 19 11 0 0 0 70 11 15
2022 Access to information and privacy 57 43 0 0 0 0 0 100 0 10
2022 Legal services 35 42 12 7 3 1 1 78 10 145
2022 Administration and operations 33 45 14 4 3 1 0 79 6 425
2022 Human resources 36 44 12 6 2 1 0 80 8 85
2022 Financial management 29 46 11 7 3 4 0 78 10 30
2022 Information management 27 49 19 5 0 0 0 76 5 25
2022 Information technology 24 41 17 9 0 9 0 72 10 45
2022 Data sciences 49 39 0 12 0 0 0 88 12 10
2022 Policy 23 52 17 8 0 0 0 75 8 20
2022 Project management 38 34 17 12 0 0 0 72 12 35
2022 Other services to the public 41 43 10 2 3 1 0 85 6 85
2022 None of the above 36 39 15 5 2 1 1 77 8 175
2020 Client contact centre 24 53 19 0 4 0 0 77 4 25
2020 Federal regulators 38 40 21 0 0 0 0 79 0 10
2020 Communications or public affairs 32 57 11 0 0 0 0 89 0 20
2020 Security 44 49 7 0 0 0 0 93 0 15
2020 Legal services 37 44 7 8 1 3 0 84 9 130
2020 Administration and operations 30 40 16 9 4 2 0 70 13 330
2020 Human resources 21 51 11 15 0 2 0 74 15 65
2020 Financial management 41 28 32 0 0 0 0 68 0 25
2020 Information management 37 54 0 0 8 0 0 92 8 15
2020 Information technology 26 49 23 2 0 0 0 76 2 45
2020 Data sciences 40 60 0 0 0 0 0 100 0 10
2020 Project management 26 41 23 7 3 0 0 67 10 30
2020 Other services to the public 30 47 15 3 1 3 0 80 5 70
2020 None of the above 32 45 15 4 3 1 0 78 7 155
2019 Client contact centre 36 40 14 5 5 0 0 76 10 15
2019 Federal regulators 37 43 0 14 7 0 0 80 20 15
2019 Communications or public affairs 47 36 4 8 4 0 0 83 13 25
2019 Access to information and privacy 38 33 11 7 0 11 0 80 8 10
2019 Security 10 61 30 0 0 0 0 70 0 10
2019 Legal services 27 46 17 6 4 0 0 74 10 110
2019 Administration and operations 22 43 16 12 4 2 0 67 17 250
2019 Human resources 24 44 12 13 2 0 5 72 15 55
2019 Financial management 24 42 26 9 0 0 0 65 9 20
2019 Information management 46 43 12 0 0 0 0 88 0 15
2019 Information technology 12 60 19 5 4 0 0 72 9 45
2019 Data sciences 37 42 11 11 0 0 0 79 11 10
2019 Project management 9 52 21 14 4 0 0 61 18 20
2019 Other services to the public 29 40 18 11 3 0 0 69 13 40
2019 None of the above 23 43 21 7 4 1 0 67 12 130

Question 39. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 23 29 11 22 7 4 3 56 32 30
2024 Intelligence analysts 10 28 9 14 39 0 0 38 54 15
2024 Federal regulators 18 19 0 11 52 0 0 37 63 10
2024 Compliance, inspection and enforcement 0 29 13 30 29 0 0 29 59 15
2024 Communications or public affairs 0 47 23 22 0 8 0 51 24 10
2024 Access to information and privacy 22 35 7 7 21 8 0 62 30 15
2024 Security 18 15 40 7 20 0 0 33 27 15
2024 Legal services 12 29 17 21 20 1 0 41 42 145
2024 Administration and operations 14 26 16 24 18 2 0 40 43 500
2024 Human resources 8 33 19 19 20 2 0 42 39 80
2024 Financial management 15 29 19 25 9 4 0 46 35 25
2024 Information management 22 37 22 12 7 0 0 59 19 20
2024 Information technology 21 27 23 18 8 5 0 50 26 45
2024 Data sciences 0 21 16 18 15 28 0 30 47 10
2024 Policy 0 8 40 20 32 0 0 8 52 10
2024 Project management 3 23 21 20 32 2 0 26 53 45
2024 Other services to the public 16 29 18 16 21 0 0 45 37 85
2024 None of the above 8 25 18 21 22 7 0 35 46 140
2022 Client contact centre 23 39 30 3 4 0 0 63 7 25
2022 Compliance, inspection and enforcement 28 31 21 20 0 0 0 59 20 10
2022 Communications or public affairs 10 33 20 33 0 5 0 45 34 15
2022 Access to information and privacy 46 26 15 14 0 0 0 71 14 10
2022 Legal services 21 42 17 13 5 2 1 65 18 150
2022 Administration and operations 21 36 18 16 7 1 0 58 23 425
2022 Human resources 22 43 21 8 4 3 0 66 12 80
2022 Financial management 29 40 14 0 6 11 0 78 7 30
2022 Information management 26 37 12 21 3 0 0 64 24 25
2022 Information technology 9 32 17 25 9 8 0 44 37 45
2022 Data sciences 31 39 20 10 0 0 0 70 10 10
2022 Policy 4 45 6 25 8 12 0 56 38 20
2022 Project management 15 24 14 22 23 3 0 40 46 35
2022 Other services to the public 33 32 14 13 8 1 0 65 21 85
2022 None of the above 21 35 16 19 7 2 0 57 27 170
2020 Client contact centre 16 38 37 4 4 0 0 54 9 25
2020 Federal regulators 38 40 21 0 0 0 0 79 0 10
2020 Communications or public affairs 16 37 31 5 5 5 0 57 11 20
2020 Security 36 29 12 22 0 0 0 66 22 15
2020 Legal services 26 45 11 13 1 4 0 74 15 130
2020 Administration and operations 21 33 16 18 11 1 0 55 29 330
2020 Human resources 7 43 23 24 3 0 0 50 27 65
2020 Financial management 44 25 26 0 4 0 0 70 4 25
2020 Information management 21 38 12 29 0 0 0 59 29 15
2020 Information technology 15 45 23 11 4 2 0 62 15 45
2020 Data sciences 23 58 10 9 0 0 0 80 9 10
2020 Project management 14 29 20 34 3 0 0 43 37 30
2020 Other services to the public 17 43 16 18 3 3 0 62 22 70
2020 None of the above 19 31 15 25 5 5 0 53 32 155
2019 Client contact centre 11 51 10 23 5 0 0 62 28 15
2019 Federal regulators 20 27 11 27 14 0 0 48 41 15
2019 Communications or public affairs 26 32 17 8 17 0 0 58 25 25
2019 Access to information and privacy 16 11 22 50 0 0 0 27 50 10
2019 Security 10 20 30 41 0 0 0 30 41 10
2019 Legal services 18 34 12 23 10 3 0 54 34 110
2019 Administration and operations 15 31 20 19 14 1 0 47 33 250
2019 Human resources 10 24 25 24 13 0 5 35 39 55
2019 Financial management 24 24 12 13 21 4 0 51 36 20
2019 Information management 25 40 17 18 0 0 0 65 18 15
2019 Information technology 9 35 30 21 2 2 0 45 24 45
2019 Data sciences 19 50 11 20 0 0 0 69 20 10
2019 Project management 11 29 13 33 13 0 0 41 46 20
2019 Other services to the public 8 39 21 20 13 0 0 47 33 40
2019 None of the above 12 29 19 27 11 2 0 43 39 130

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 27 19 7 4 4 3 67 12 30
2024 Intelligence analysts 10 45 18 17 9 0 0 55 26 15
2024 Federal regulators 31 33 9 27 0 0 0 64 27 10
2024 Compliance, inspection and enforcement 16 29 6 28 13 8 0 48 45 15
2024 Communications or public affairs 44 37 0 19 0 0 0 81 19 10
2024 Access to information and privacy 54 6 17 14 9 0 0 61 23 15
2024 Security 18 34 6 29 14 0 0 52 42 15
2024 Legal services 36 36 9 10 6 1 1 74 17 145
2024 Administration and operations 25 36 16 11 7 5 1 64 19 500
2024 Human resources 24 47 9 10 4 4 2 76 15 80
2024 Financial management 22 49 8 17 3 0 0 72 20 25
2024 Information management 42 32 0 7 4 14 0 87 13 20
2024 Information technology 33 25 15 11 7 9 0 63 20 45
2024 Data sciences 15 16 7 27 17 17 0 38 53 10
2024 Policy 34 14 8 17 15 12 0 55 36 10
2024 Project management 25 29 24 6 10 6 0 58 17 45
2024 Other services to the public 35 36 12 8 4 5 0 74 13 85
2024 None of the above 30 38 8 8 12 3 0 71 21 140
2022 Client contact centre 45 29 22 4 0 0 0 74 4 25
2022 Compliance, inspection and enforcement 40 50 10 0 0 0 0 90 0 10
2022 Communications or public affairs 35 34 18 12 0 0 0 69 12 15
2022 Access to information and privacy 64 27 0 9 0 0 0 91 9 10
2022 Legal services 34 38 7 10 5 5 1 76 16 150
2022 Administration and operations 30 36 12 11 6 3 2 70 18 425
2022 Human resources 32 45 5 9 3 4 2 82 13 80
2022 Financial management 37 24 18 9 5 7 0 65 15 30
2022 Information management 24 40 16 3 5 0 12 73 10 25
2022 Information technology 23 26 22 10 8 11 0 55 20 45
2022 Data sciences 69 13 8 10 0 0 0 82 10 10
2022 Policy 34 23 22 16 4 0 0 58 20 20
2022 Project management 30 25 12 7 20 3 3 58 29 35
2022 Other services to the public 29 44 9 12 4 2 0 75 16 85
2022 None of the above 33 37 11 8 6 5 0 74 14 175
2020 Client contact centre 34 39 15 7 4 0 0 73 11 25
2020 Federal regulators 28 29 32 11 0 0 0 57 11 10
2020 Communications or public affairs 43 21 21 4 5 5 0 68 10 20
2020 Security 66 20 15 0 0 0 0 85 0 15
2020 Legal services 43 32 8 8 4 4 2 79 13 130
2020 Administration and operations 33 32 16 8 8 3 1 67 17 330
2020 Human resources 27 57 4 8 2 2 0 86 10 60
2020 Financial management 26 44 19 5 0 0 5 74 6 25
2020 Information management 37 40 0 0 23 0 0 77 23 15
2020 Information technology 28 41 11 11 2 4 2 74 14 45
2020 Data sciences 49 41 0 10 0 0 0 90 10 10
2020 Project management 43 30 11 7 6 4 0 76 13 30
2020 Other services to the public 28 37 21 6 1 6 1 69 8 70
2020 None of the above 34 35 10 9 4 6 3 75 14 155
2019 Client contact centre 32 30 14 13 5 0 7 66 19 15
2019 Federal regulators 20 39 14 7 14 0 7 63 22 15
2019 Communications or public affairs 60 21 4 7 0 8 0 88 8 25
2019 Access to information and privacy 38 40 0 22 0 0 0 78 22 10
2019 Security 39 61 0 0 0 0 0 100 0 10
2019 Legal services 44 39 9 4 3 0 0 83 7 110
2019 Administration and operations 42 32 14 5 5 2 1 76 10 245
2019 Human resources 43 35 7 5 2 4 5 85 7 55
2019 Financial management 44 29 4 14 0 4 4 80 15 20
2019 Information management 33 51 10 0 0 0 7 90 0 15
2019 Information technology 25 54 19 2 0 0 0 79 2 45
2019 Data sciences 40 49 11 0 0 0 0 89 0 10
2019 Project management 47 15 29 9 0 0 0 61 9 20
2019 Other services to the public 28 45 8 3 14 0 3 74 17 40
2019 None of the above 35 38 18 4 4 1 0 74 8 130

Question 41. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 30 29 23 0 12 4 3 63 12 30
2024 Intelligence analysts 10 54 27 0 9 0 0 64 9 15
2024 Federal regulators 31 51 0 0 19 0 0 81 19 10
2024 Compliance, inspection and enforcement 16 21 29 28 6 0 0 37 35 15
2024 Communications or public affairs 52 11 31 0 0 5 0 67 0 10
2024 Access to information and privacy 41 28 16 7 9 0 0 69 16 15
2024 Security 26 7 32 7 20 8 0 36 29 15
2024 Legal services 31 35 16 5 9 3 0 69 14 145
2024 Administration and operations 23 37 21 9 7 2 1 62 16 500
2024 Human resources 23 40 19 9 4 5 0 66 14 80
2024 Financial management 22 29 26 23 0 0 0 51 23 25
2024 Information management 47 34 7 0 7 5 0 86 7 20
2024 Information technology 26 42 20 9 2 0 0 69 12 45
2024 Data sciences 15 35 17 18 7 8 0 54 27 10
2024 Policy 19 21 7 22 23 7 0 44 48 10
2024 Project management 12 40 27 4 15 2 0 53 20 45
2024 Other services to the public 34 31 19 8 6 2 0 67 14 85
2024 None of the above 23 35 21 9 9 3 0 60 18 140
2022 Client contact centre 19 42 31 0 0 8 0 66 0 25
2022 Compliance, inspection and enforcement 29 33 38 0 0 0 0 62 0 10
2022 Communications or public affairs 31 53 11 5 0 0 0 84 5 15
2022 Access to information and privacy 48 21 18 0 0 14 0 79 0 10
2022 Legal services 37 41 9 7 3 3 1 81 10 150
2022 Administration and operations 33 36 20 5 4 2 0 70 10 425
2022 Human resources 32 44 15 6 1 1 1 77 7 80
2022 Financial management 32 37 28 0 0 4 0 71 0 30
2022 Information management 37 54 9 0 0 0 0 91 0 25
2022 Information technology 27 28 27 4 8 6 0 58 13 45
2022 Data sciences 52 23 16 10 0 0 0 75 10 10
2022 Policy 13 32 37 8 4 5 0 48 13 20
2022 Project management 28 33 21 3 15 0 0 61 18 35
2022 Other services to the public 34 46 9 1 6 3 0 83 7 85
2022 None of the above 33 36 20 5 3 3 0 71 8 170
2020 Client contact centre 28 42 22 4 4 0 0 70 9 25
2020 Federal regulators 38 51 11 0 0 0 0 89 0 10
2020 Communications or public affairs 27 53 11 4 5 0 0 80 9 20
2020 Security 51 27 22 0 0 0 0 78 0 15
2020 Legal services 44 37 9 4 3 3 0 83 7 130
2020 Administration and operations 33 34 20 5 6 1 0 68 12 330
2020 Human resources 22 49 20 7 0 2 0 73 7 60
2020 Financial management 41 31 19 4 0 5 0 76 4 25
2020 Information management 33 52 0 15 0 0 0 85 15 15
2020 Information technology 30 40 19 2 4 4 0 73 7 45
2020 Data sciences 33 56 10 0 0 0 0 90 0 10
2020 Project management 41 32 15 4 3 4 0 76 7 30
2020 Other services to the public 30 41 18 5 5 2 0 72 10 70
2020 None of the above 36 35 15 7 1 6 0 75 9 155
2019 Client contact centre 37 31 11 16 5 0 0 67 21 15
2019 Federal regulators 27 45 0 21 7 0 0 72 28 15
2019 Communications or public affairs 38 38 16 3 0 4 0 79 4 25
2019 Access to information and privacy 16 56 21 7 0 0 0 72 7 10
2019 Security 40 39 0 20 0 0 0 80 20 10
2019 Legal services 39 40 9 9 3 0 0 79 12 105
2019 Administration and operations 35 32 22 5 5 1 0 68 10 250
2019 Human resources 31 34 16 13 0 2 5 69 14 55
2019 Financial management 28 41 13 4 5 9 0 75 10 20
2019 Information management 33 54 6 0 0 6 0 93 0 15
2019 Information technology 16 49 24 7 2 2 0 67 9 45
2019 Data sciences 50 31 20 0 0 0 0 80 0 10
2019 Project management 31 39 16 9 4 0 0 71 13 20
2019 Other services to the public 36 26 11 10 14 2 0 63 25 40
2019 None of the above 27 38 22 8 5 1 0 65 13 130

Question 42. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 27 20 12 10 8 16 6 62 23 30
2024 Intelligence analysts 10 12 39 12 17 10 0 25 33 15
2024 Federal regulators 19 28 0 0 32 21 0 59 41 10
2024 Compliance, inspection and enforcement 0 15 29 22 27 8 0 16 53 15
2024 Communications or public affairs 32 11 18 16 0 22 0 56 21 10
2024 Access to information and privacy 41 28 9 0 0 14 9 89 0 15
2024 Security 31 21 0 14 35 0 0 51 49 15
2024 Legal services 19 24 11 15 15 14 2 51 36 145
2024 Administration and operations 18 21 18 14 17 11 2 45 35 500
2024 Human resources 16 33 16 10 13 9 3 55 27 80
2024 Financial management 22 20 17 21 8 4 9 48 32 25
2024 Information management 28 23 13 4 7 21 4 69 15 20
2024 Information technology 26 19 20 10 9 11 4 54 22 45
2024 Data sciences 17 24 17 8 25 10 0 45 37 10
2024 Policy 19 7 8 8 24 27 7 40 48 10
2024 Project management 8 21 25 4 25 15 3 35 35 45
2024 Other services to the public 14 17 25 17 16 8 3 36 37 85
2024 None of the above 12 22 16 13 18 15 4 42 38 140
2022 Client contact centre 16 35 36 3 3 4 3 54 7 25
2022 Compliance, inspection and enforcement 28 52 10 11 0 0 0 80 11 10
2022 Communications or public affairs 21 26 14 16 11 11 0 53 31 15
2022 Access to information and privacy 61 0 14 9 0 15 0 73 11 10
2022 Legal services 17 25 14 11 9 19 3 55 27 150
2022 Administration and operations 21 25 15 11 10 13 4 56 26 425
2022 Human resources 21 32 12 8 5 18 4 67 17 85
2022 Financial management 21 32 6 5 16 18 3 66 27 30
2022 Information management 23 43 9 6 10 9 0 72 17 25
2022 Information technology 22 24 24 4 12 12 2 53 19 45
2022 Data sciences 53 29 0 10 0 0 8 89 11 10
2022 Policy 9 26 18 9 8 30 0 50 24 20
2022 Project management 23 15 11 20 17 12 2 45 43 35
2022 Other services to the public 22 26 13 8 12 14 4 59 25 85
2022 None of the above 22 25 16 9 11 14 3 57 23 175
2020 Client contact centre 21 16 34 12 9 8 0 41 22 25
2020 Federal regulators 18 31 0 11 21 19 0 60 40 10
2020 Communications or public affairs 22 27 20 11 11 11 0 54 24 20
2020 Security 36 20 15 15 7 7 0 61 24 15
2020 Legal services 27 23 10 15 8 11 5 60 28 130
2020 Administration and operations 17 24 18 12 14 12 3 48 31 330
2020 Human resources 11 45 21 2 10 11 0 63 13 65
2020 Financial management 24 21 17 17 0 12 9 57 22 25
2020 Information management 41 12 13 13 21 0 0 53 34 15
2020 Information technology 27 21 17 19 4 11 0 54 26 45
2020 Data sciences 29 50 0 21 0 0 0 79 21 10
2020 Project management 25 29 17 8 14 8 0 58 24 30
2020 Other services to the public 20 22 23 5 12 15 4 51 21 70
2020 None of the above 21 18 18 12 8 20 3 51 26 155
2019 Client contact centre 18 32 24 9 10 0 7 54 20 15
2019 Federal regulators 10 42 7 21 14 0 7 56 37 15
2019 Communications or public affairs 30 22 32 4 9 4 0 53 14 25
2019 Access to information and privacy 5 0 55 29 0 11 0 6 32 10
2019 Security 10 50 30 10 0 0 0 60 10 10
2019 Legal services 24 29 12 14 14 6 1 57 30 110
2019 Administration and operations 22 22 22 14 12 6 2 48 28 250
2019 Human resources 27 33 15 9 2 8 7 70 13 55
2019 Financial management 20 33 9 14 4 12 8 66 23 20
2019 Information management 25 47 22 6 0 0 0 72 6 15
2019 Information technology 14 35 25 17 7 2 0 50 24 45
2019 Data sciences 30 41 11 18 0 0 0 71 18 10
2019 Project management 29 33 9 21 4 0 4 65 25 20
2019 Other services to the public 12 13 24 24 18 8 2 27 46 40
2019 None of the above 14 23 14 17 13 11 7 46 37 130

Question 43. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 27 19 20 14 7 10 3 52 25 30
2024 Intelligence analysts 10 28 6 38 9 10 0 42 52 15
2024 Federal regulators 10 39 9 18 23 0 0 49 41 10
2024 Compliance, inspection and enforcement 8 15 20 30 27 0 0 23 57 15
2024 Communications or public affairs 5 47 13 17 10 8 0 57 29 10
2024 Access to information and privacy 34 37 0 7 16 6 0 76 24 15
2024 Security 26 27 12 7 28 0 0 53 35 15
2024 Legal services 22 31 14 14 17 1 0 54 31 145
2024 Administration and operations 18 24 20 16 18 4 0 44 36 500
2024 Human resources 16 31 24 10 17 1 0 48 28 80
2024 Financial management 22 16 36 17 8 0 0 38 25 25
2024 Information management 37 39 14 0 10 0 0 76 10 20
2024 Information technology 26 34 16 15 5 2 2 63 20 45
2024 Data sciences 7 15 62 8 7 0 0 22 15 10
2024 Policy 0 33 7 6 54 0 0 33 59 10
2024 Project management 7 32 22 19 18 2 0 39 38 45
2024 Other services to the public 18 29 15 10 15 10 2 55 28 85
2024 None of the above 18 23 16 19 16 7 1 45 38 140
2022 Client contact centre 23 27 43 4 4 0 0 50 7 25
2022 Compliance, inspection and enforcement 28 34 0 0 30 9 0 68 32 10
2022 Communications or public affairs 5 60 18 0 12 5 0 68 13 15
2022 Access to information and privacy 48 6 18 7 0 21 0 69 9 10
2022 Legal services 25 33 15 16 7 5 0 61 24 150
2022 Administration and operations 26 29 16 14 10 4 1 58 25 425
2022 Human resources 23 37 18 10 3 7 1 66 14 85
2022 Financial management 26 32 24 3 6 9 0 64 9 30
2022 Information management 29 37 12 3 19 0 0 66 22 25
2022 Information technology 22 33 22 8 8 6 0 60 18 45
2022 Data sciences 44 38 0 18 0 0 0 82 18 10
2022 Policy 19 49 7 13 12 0 0 68 25 20
2022 Project management 26 28 8 25 6 4 4 58 33 35
2022 Other services to the public 30 31 9 12 11 6 0 65 25 85
2022 None of the above 26 32 18 11 7 3 3 61 20 175
2020 Client contact centre 20 37 25 4 13 0 0 58 17 25
2020 Federal regulators 31 29 32 0 8 0 0 60 8 10
2020 Communications or public affairs 16 32 16 16 14 5 0 51 32 20
2020 Security 34 22 22 15 7 0 0 56 22 15
2020 Legal services 31 31 16 11 5 5 1 65 18 130
2020 Administration and operations 23 25 23 12 12 4 0 51 25 330
2020 Human resources 15 39 16 20 5 4 2 57 26 65
2020 Financial management 34 31 22 0 9 0 3 67 10 25
2020 Information management 29 27 21 6 16 0 0 56 22 15
2020 Information technology 22 46 17 9 4 2 0 69 13 45
2020 Data sciences 33 41 6 9 10 0 0 74 20 10
2020 Project management 22 33 12 17 17 0 0 55 33 30
2020 Other services to the public 23 36 20 9 4 6 1 63 15 70
2020 None of the above 18 31 20 14 11 5 1 52 27 155
2019 Client contact centre 25 20 33 5 17 0 0 45 21 15
2019 Federal regulators 13 24 7 26 27 3 0 39 54 15
2019 Communications or public affairs 16 46 17 8 9 4 0 65 18 25
2019 Access to information and privacy 5 11 44 29 0 11 0 18 32 10
2019 Security 20 50 20 10 0 0 0 70 10 10
2019 Legal services 27 27 18 15 6 4 4 57 23 105
2019 Administration and operations 23 24 26 14 11 3 0 48 25 250
2019 Human resources 18 38 18 14 4 3 5 60 20 55
2019 Financial management 28 46 9 0 12 4 0 78 12 20
2019 Information management 28 15 40 12 0 6 0 45 12 15
2019 Information technology 17 37 16 16 14 0 0 54 30 45
2019 Data sciences 22 47 31 0 0 0 0 69 0 10
2019 Project management 28 30 13 9 16 4 0 60 27 20
2019 Other services to the public 23 20 28 11 17 3 0 43 28 40
2019 None of the above 11 35 15 15 13 8 2 51 32 130

Question 44a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 50 15 19 6 4 0 6 53 47 30
2024 Intelligence analysts 32 27 25 6 9 0 0 32 68 15
2024 Federal regulators 9 18 29 0 43 0 0 9 91 10
2024 Compliance, inspection and enforcement 31 8 29 0 27 6 0 33 67 15
2024 Communications or public affairs 54 7 17 5 18 0 0 54 46 10
2024 Access to information and privacy 36 6 15 17 12 0 13 42 58 15
2024 Security 53 0 29 6 6 0 7 57 43 15
2024 Legal services 34 19 20 8 14 1 4 36 64 145
2024 Administration and operations 38 23 15 8 7 2 6 42 58 500
2024 Human resources 38 23 11 14 9 2 4 40 60 80
2024 Financial management 40 25 9 14 5 0 7 43 57 25
2024 Information management 54 5 21 11 4 0 5 56 44 20
2024 Information technology 40 29 6 8 9 0 8 44 56 45
2024 Data sciences 35 14 25 19 7 0 0 35 65 10
2024 Policy 32 6 21 6 9 0 27 43 57 10
2024 Project management 24 24 18 13 9 0 13 27 73 45
2024 Other services to the public 37 23 11 7 15 0 7 40 60 85
2024 None of the above 37 15 16 13 11 1 7 40 60 140
2022 Client contact centre 53 16 21 3 0 0 7 25
2022 Compliance, inspection and enforcement 41 10 30 0 0 0 19 10
2022 Communications or public affairs 60 4 11 7 5 0 13 15
2022 Access to information and privacy 38 23 9 6 0 0 24 10
2022 Legal services 32 24 22 9 3 1 9 150
2022 Administration and operations 45 25 11 5 5 2 7 425
2022 Human resources 47 19 15 4 5 1 8 85
2022 Financial management 43 16 26 3 3 4 5 30
2022 Information management 62 13 12 5 8 0 0 25
2022 Information technology 36 29 20 6 0 2 7 45
2022 Data sciences 57 30 13 0 0 0 0 10
2022 Policy 38 29 21 0 8 0 4 20
2022 Project management 39 22 16 15 0 5 4 35
2022 Other services to the public 52 20 13 3 4 2 6 85
2022 None of the above 38 19 12 8 7 5 11 175
2020 Client contact centre 58 15 14 0 4 4 4 25
2020 Federal regulators 28 43 0 21 8 0 0 10
2020 Communications or public affairs 48 21 5 20 5 0 0 20
2020 Security 49 15 15 22 0 0 0 15
2020 Legal services 45 16 17 11 3 0 9 130
2020 Administration and operations 56 20 9 5 4 1 4 330
2020 Human resources 43 35 12 4 3 2 1 65
2020 Financial management 38 22 24 0 0 5 11 25
2020 Information management 39 33 15 0 0 0 13 15
2020 Information technology 44 34 17 2 0 2 0 45
2020 Data sciences 33 26 20 0 10 0 10 10
2020 Project management 51 30 17 3 0 0 0 30
2020 Other services to the public 37 40 10 6 1 2 4 70
2020 None of the above 44 18 19 6 6 3 5 155
2019 Client contact centre 46 33 7 0 7 0 7 15
2019 Federal regulators 48 18 20 0 5 0 10 15
2019 Communications or public affairs 60 23 13 0 0 0 4 25
2019 Security 59 31 0 10 0 0 0 10
2019 Legal services 58 14 20 3 1 0 4 105
2019 Administration and operations 54 21 11 3 5 0 6 250
2019 Human resources 54 23 10 8 2 0 4 55
2019 Financial management 44 43 12 0 0 0 0 20
2019 Information management 58 24 6 0 6 0 5 15
2019 Information technology 41 35 14 5 0 5 0 45
2019 Data sciences 38 43 9 9 0 0 0 10
2019 Project management 70 24 6 0 0 0 0 20
2019 Other services to the public 54 14 12 5 0 0 15 40
2019 None of the above 52 14 19 4 2 2 5 130

Question 44b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 47 14 4 9 8 3 15 57 43 30
2024 Intelligence analysts 60 15 8 0 0 10 6 72 28 15
2024 Federal regulators 33 30 10 0 9 0 18 40 60 10
2024 Compliance, inspection and enforcement 46 6 6 13 0 0 28 64 36 15
2024 Communications or public affairs 32 0 15 32 0 0 21 40 60 10
2024 Access to information and privacy 36 7 9 0 30 0 19 44 56 15
2024 Security 55 6 7 6 0 0 26 75 25 15
2024 Legal services 51 14 2 5 7 5 17 65 35 145
2024 Administration and operations 49 11 10 5 8 3 14 59 41 500
2024 Human resources 62 10 4 2 4 3 15 75 25 80
2024 Financial management 54 13 9 8 0 0 16 64 36 25
2024 Information management 36 24 6 0 26 0 9 39 61 20
2024 Information technology 55 10 4 6 13 2 10 62 38 45
2024 Data sciences 52 15 10 0 7 0 16 62 38 10
2024 Policy 15 6 8 0 17 0 54 33 67 10
2024 Project management 50 14 10 2 12 3 10 57 43 45
2024 Other services to the public 39 12 15 2 8 5 20 51 49 85
2024 None of the above 47 11 6 6 7 3 20 61 39 140

Question 44c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 68 16 4 3 0 0 9 75 25 30
2024 Intelligence analysts 75 6 9 0 0 0 10 83 17 15
2024 Federal regulators 73 9 9 0 0 9 0 80 20 10
2024 Compliance, inspection and enforcement 66 14 0 0 6 6 6 76 24 15
2024 Communications or public affairs 62 5 8 5 0 8 12 77 23 10
2024 Access to information and privacy 53 0 0 0 0 20 26 100 0 15
2024 Security 58 7 12 8 15 0 0 58 42 15
2024 Legal services 64 7 8 2 3 6 10 76 24 145
2024 Administration and operations 63 9 5 2 4 6 10 75 25 500
2024 Human resources 69 5 7 3 3 8 4 79 21 80
2024 Financial management 43 21 8 3 9 8 8 50 50 25
2024 Information management 76 4 4 0 11 0 5 80 20 20
2024 Information technology 77 6 0 0 4 4 8 88 12 45
2024 Data sciences 55 19 0 8 10 9 0 60 40 10
2024 Policy 30 21 0 0 9 6 34 50 50 10
2024 Project management 60 10 6 2 2 8 11 74 26 45
2024 Other services to the public 61 9 13 1 2 6 8 71 29 85
2024 None of the above 63 10 6 5 2 7 8 74 26 140
2022 Client contact centre 83 4 6 0 0 4 3 25
2022 Compliance, inspection and enforcement 72 9 0 0 0 0 19 10
2022 Communications or public affairs 71 12 4 0 0 0 13 15
2022 Access to information and privacy 68 8 0 0 0 0 24 10
2022 Legal services 70 11 3 1 1 6 8 150
2022 Administration and operations 66 9 4 2 3 7 8 425
2022 Human resources 71 8 6 1 1 1 11 85
2022 Financial management 61 11 4 0 3 12 9 30
2022 Information management 71 6 7 4 0 3 8 25
2022 Information technology 57 16 7 2 0 8 10 45
2022 Data sciences 92 0 0 0 0 0 8 10
2022 Policy 71 6 0 6 0 17 0 20
2022 Project management 53 10 9 0 7 8 13 35
2022 Other services to the public 77 2 5 1 1 8 6 85
2022 None of the above 68 6 7 2 3 6 9 170
2020 Client contact centre 68 12 11 0 4 0 4 25
2020 Federal regulators 79 0 0 0 0 21 0 10
2020 Communications or public affairs 89 0 5 0 5 0 0 20
2020 Security 85 15 0 0 0 0 0 15
2020 Legal services 81 4 5 0 2 1 8 130
2020 Administration and operations 66 9 6 4 4 7 5 330
2020 Human resources 77 12 3 0 0 7 2 60
2020 Financial management 57 8 8 0 6 10 11 25
2020 Information management 60 0 14 8 0 6 13 15
2020 Information technology 69 23 0 4 0 4 0 45
2020 Data sciences 69 10 10 0 0 0 10 10
2020 Project management 78 7 0 8 3 4 0 30
2020 Other services to the public 74 6 7 6 1 3 2 70
2020 None of the above 70 12 3 3 1 4 7 155
2019 Client contact centre 57 9 19 5 0 0 10 15
2019 Federal regulators 56 7 13 0 7 13 3 15
2019 Communications or public affairs 83 8 4 0 0 0 4 25
2019 Security 70 30 0 0 0 0 0 10
2019 Legal services 73 8 8 3 2 5 1 105
2019 Administration and operations 70 9 5 3 4 5 2 250
2019 Human resources 87 3 3 0 0 2 5 50
2019 Financial management 77 14 0 4 4 0 0 20
2019 Information management 82 9 9 0 0 0 0 15
2019 Information technology 71 17 2 2 0 7 0 40
2019 Data sciences 100 0 0 0 0 0 0 10
2019 Project management 77 15 4 0 0 0 4 20
2019 Other services to the public 58 6 4 2 5 14 10 40
2019 None of the above 72 8 3 3 4 3 8 130

Question 44d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 57 16 7 4 0 0 17 68 32 30
2024 Intelligence analysts 54 6 16 8 0 0 16 65 35 15
2024 Federal regulators 48 34 9 0 0 9 0 52 48 10
2024 Compliance, inspection and enforcement 54 13 6 0 6 6 14 67 33 15
2024 Communications or public affairs 79 0 12 0 0 0 10 87 13 10
2024 Access to information and privacy 53 0 0 0 0 8 39 100 0 15
2024 Security 74 6 0 0 20 0 0 74 26 15
2024 Legal services 68 3 4 3 5 2 16 82 18 145
2024 Administration and operations 63 7 4 2 3 3 17 79 21 500
2024 Human resources 70 4 4 3 2 6 11 85 15 80
2024 Financial management 64 8 4 0 0 9 15 84 16 25
2024 Information management 67 4 0 4 0 5 20 89 11 20
2024 Information technology 69 6 8 0 2 0 15 80 20 45
2024 Data sciences 65 0 0 10 10 0 16 77 23 10
2024 Policy 46 12 0 0 9 0 34 69 31 10
2024 Project management 68 7 0 0 7 5 13 83 17 45
2024 Other services to the public 58 5 11 1 4 4 18 73 27 85
2024 None of the above 68 7 4 3 4 4 11 81 19 140

Question 44e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 38 18 13 7 4 3 17 47 53 30
2024 Intelligence analysts 48 16 7 8 15 0 6 52 48 15
2024 Federal regulators 59 9 23 0 0 9 0 65 35 10
2024 Compliance, inspection and enforcement 37 22 0 6 6 14 14 52 48 15
2024 Communications or public affairs 59 18 5 8 0 0 10 65 35 10
2024 Access to information and privacy 45 0 17 0 0 12 26 73 27 15
2024 Security 67 7 6 0 20 0 0 67 33 15
2024 Legal services 57 5 7 5 10 3 13 68 32 145
2024 Administration and operations 48 16 8 4 7 4 14 58 42 500
2024 Human resources 57 6 15 3 4 5 9 67 33 80
2024 Financial management 63 0 17 0 0 9 11 78 22 25
2024 Information management 76 4 0 4 7 0 9 83 17 20
2024 Information technology 66 13 6 6 2 2 4 71 29 45
2024 Data sciences 49 24 8 10 10 0 0 49 51 10
2024 Policy 38 6 8 6 9 0 34 58 42 10
2024 Project management 55 11 7 0 9 7 11 67 33 45
2024 Other services to the public 56 8 11 2 8 3 11 66 34 85
2024 None of the above 54 11 9 4 7 5 9 63 37 140

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 8 17 35 11 17 9 4 28 32 30
2024 Intelligence analysts 10 22 16 39 7 6 0 35 48 15
2024 Federal regulators 19 18 14 0 19 10 21 53 27 10
2024 Compliance, inspection and enforcement 16 22 6 41 14 0 0 38 56 15
2024 Communications or public affairs 0 39 25 11 18 0 7 42 32 10
2024 Access to information and privacy 22 15 15 14 21 13 0 43 40 15
2024 Security 31 7 13 15 27 7 0 41 45 15
2024 Legal services 14 22 13 23 19 4 4 39 46 145
2024 Administration and operations 14 27 14 19 22 2 2 43 43 500
2024 Human resources 13 34 10 21 17 0 5 49 40 80
2024 Financial management 14 25 12 8 28 0 13 45 41 25
2024 Information management 30 39 5 4 7 15 0 81 13 20
2024 Information technology 20 32 5 18 17 5 3 57 38 45
2024 Data sciences 17 33 18 7 15 0 10 55 25 10
2024 Policy 0 0 6 14 54 0 26 0 91 10
2024 Project management 18 21 13 21 24 2 0 40 46 45
2024 Other services to the public 16 19 13 19 21 8 4 40 45 85
2024 None of the above 13 26 6 23 25 5 3 41 52 140
2022 Client contact centre 31 34 21 7 7 0 0 65 14 25
2022 Compliance, inspection and enforcement 28 20 12 21 11 0 9 52 35 10
2022 Communications or public affairs 0 47 20 18 10 5 0 49 30 15
2022 Access to information and privacy 32 38 9 15 6 0 0 70 21 10
2022 Legal services 16 31 16 18 11 3 3 51 32 150
2022 Administration and operations 28 31 14 11 13 2 1 61 24 425
2022 Human resources 26 34 15 14 6 3 3 63 21 85
2022 Financial management 25 32 12 11 11 3 5 63 24 30
2022 Information management 25 43 5 15 6 6 0 73 22 25
2022 Information technology 15 31 16 19 11 8 0 50 33 45
2022 Data sciences 62 30 0 8 0 0 0 92 8 10
2022 Policy 16 41 6 17 21 0 0 57 37 20
2022 Project management 12 43 8 12 20 2 4 58 34 35
2022 Other services to the public 28 21 14 14 17 5 1 52 33 85
2022 None of the above 16 24 12 18 18 5 8 45 41 175
2020 Client contact centre 16 23 18 22 17 0 4 41 40 25
2020 Federal regulators 17 40 21 21 0 0 0 57 21 10
2020 Communications or public affairs 11 43 11 11 20 5 0 56 32 20
2020 Security 42 44 0 15 0 0 0 85 15 15
2020 Legal services 22 25 16 16 10 5 6 54 29 130
2020 Administration and operations 21 26 16 14 17 4 1 50 33 330
2020 Human resources 15 36 21 11 8 3 6 56 21 65
2020 Financial management 21 33 16 15 13 0 3 55 29 25
2020 Information management 27 20 13 33 8 0 0 47 40 15
2020 Information technology 24 26 21 15 10 4 0 52 27 45
2020 Data sciences 40 31 18 0 10 0 0 71 10 10
2020 Project management 19 25 8 22 26 0 0 44 48 30
2020 Other services to the public 17 36 20 9 9 6 2 58 20 70
2020 None of the above 12 25 17 13 14 11 7 46 33 155
2019 Client contact centre 14 14 37 18 17 0 0 28 35 15
2019 Federal regulators 7 14 14 20 34 7 3 24 61 15
2019 Communications or public affairs 21 30 28 9 8 4 0 53 18 25
2019 Access to information and privacy 5 33 32 18 11 0 0 39 29 10
2019 Security 20 40 30 0 10 0 0 60 10 10
2019 Legal services 23 20 12 16 19 4 6 48 39 110
2019 Administration and operations 21 28 16 15 19 1 1 50 34 250
2019 Human resources 25 22 18 18 6 6 5 53 27 55
2019 Financial management 37 16 9 5 21 9 4 61 29 20
2019 Information management 9 24 36 18 6 6 0 35 26 15
2019 Information technology 24 21 12 25 19 0 0 45 44 45
2019 Data sciences 30 50 20 0 0 0 0 80 0 10
2019 Project management 37 28 4 21 7 4 0 67 29 20
2019 Other services to the public 10 26 18 18 23 0 5 38 43 40
2019 None of the above 15 21 23 8 17 7 9 43 30 130

Question 46. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 14 25 34 7 7 9 4 45 16 30
2024 Intelligence analysts 10 29 27 18 0 16 0 47 21 15
2024 Federal regulators 18 30 9 0 23 20 0 60 29 10
2024 Compliance, inspection and enforcement 8 15 35 21 14 8 0 25 38 15
2024 Communications or public affairs 32 35 7 26 0 0 0 67 26 10
2024 Access to information and privacy 30 33 20 7 9 0 0 64 16 15
2024 Security 19 34 32 0 15 0 0 53 15 15
2024 Legal services 18 39 17 14 8 3 1 59 23 145
2024 Administration and operations 17 30 24 13 9 6 1 51 23 500
2024 Human resources 14 47 16 14 6 4 0 63 21 80
2024 Financial management 35 9 21 16 12 7 0 47 31 25
2024 Information management 34 20 19 4 7 16 0 65 13 20
2024 Information technology 24 36 25 7 4 5 0 63 12 45
2024 Data sciences 17 31 35 10 7 0 0 48 17 10
2024 Policy 0 28 35 14 24 0 0 28 37 10
2024 Project management 17 49 13 8 9 4 0 69 17 45
2024 Other services to the public 12 32 25 16 13 3 0 45 30 85
2024 None of the above 15 29 20 15 10 8 3 50 28 140
2022 Client contact centre 32 26 38 0 0 4 0 60 0 25
2022 Compliance, inspection and enforcement 31 21 28 0 11 9 0 57 12 10
2022 Communications or public affairs 27 53 0 11 10 0 0 79 21 15
2022 Access to information and privacy 29 50 21 0 0 0 0 79 0 10
2022 Legal services 19 42 22 10 5 2 0 62 15 150
2022 Administration and operations 26 37 17 7 5 7 0 69 13 425
2022 Human resources 26 43 21 8 1 1 0 70 9 85
2022 Financial management 30 36 13 6 6 9 0 73 12 30
2022 Information management 20 54 19 6 0 0 0 74 6 25
2022 Information technology 21 48 20 8 0 2 0 71 9 45
2022 Data sciences 84 8 8 0 0 0 0 92 0 10
2022 Policy 11 55 14 11 4 5 0 69 16 20
2022 Project management 26 46 9 13 6 0 0 72 19 35
2022 Other services to the public 25 34 13 19 5 4 0 61 25 85
2022 None of the above 23 39 14 11 6 7 1 67 18 175
2020 Client contact centre 16 46 21 8 4 4 0 65 13 25
2020 Federal regulators 49 19 32 0 0 0 0 68 0 10
2020 Communications or public affairs 21 52 11 5 11 0 0 73 16 20
2020 Security 56 29 7 7 0 0 0 85 7 15
2020 Legal services 26 40 18 6 3 6 1 71 10 130
2020 Administration and operations 21 37 21 11 5 5 0 61 17 330
2020 Human resources 20 57 13 8 2 0 0 77 10 65
2020 Financial management 33 45 13 9 0 0 0 78 9 25
2020 Information management 34 38 14 8 0 6 0 77 8 15
2020 Information technology 24 52 20 2 0 2 0 78 2 45
2020 Data sciences 29 60 0 10 0 0 0 90 10 10
2020 Project management 28 50 8 15 0 0 0 77 15 30
2020 Other services to the public 26 48 13 6 2 5 0 79 8 70
2020 None of the above 18 43 17 12 4 5 1 64 18 155
2019 Client contact centre 7 55 24 5 10 0 0 62 14 15
2019 Federal regulators 13 42 17 14 13 0 0 55 28 15
2019 Communications or public affairs 22 45 21 8 4 0 0 66 13 25
2019 Access to information and privacy 5 33 62 0 0 0 0 38 0 10
2019 Security 20 41 30 10 0 0 0 61 10 10
2019 Legal services 20 50 14 6 6 4 0 73 13 110
2019 Administration and operations 25 36 23 8 5 3 0 63 13 250
2019 Human resources 20 44 19 3 3 6 5 71 8 55
2019 Financial management 17 49 9 13 0 13 0 75 15 20
2019 Information management 42 31 21 6 0 0 0 73 6 15
2019 Information technology 16 54 24 5 2 0 0 70 7 45
2019 Data sciences 50 40 11 0 0 0 0 89 0 10
2019 Project management 37 29 22 8 0 4 0 69 8 20
2019 Other services to the public 24 37 13 17 8 0 0 61 26 40
2019 None of the above 14 39 17 16 6 6 1 57 24 130

Question 47. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 29 44 18 4 4 0 0 73 8 30
2024 Intelligence analysts 19 55 15 6 6 0 0 73 12 15
2024 Federal regulators 28 38 0 14 20 0 0 67 33 10
2024 Compliance, inspection and enforcement 8 29 13 29 21 0 0 37 50 15
2024 Communications or public affairs 32 39 20 8 0 0 0 71 8 10
2024 Access to information and privacy 44 37 0 0 12 7 0 87 13 15
2024 Security 26 27 27 0 20 0 0 54 20 15
2024 Legal services 29 40 11 9 10 1 0 69 20 145
2024 Administration and operations 28 34 18 9 8 2 0 64 18 500
2024 Human resources 22 43 18 7 10 2 0 65 17 80
2024 Financial management 34 17 33 4 8 4 0 53 12 25
2024 Information management 42 46 0 0 7 6 0 93 7 20
2024 Information technology 40 22 19 13 0 5 0 66 14 45
2024 Data sciences 25 24 17 18 17 0 0 48 35 10
2024 Policy 9 34 20 13 16 7 0 47 32 10
2024 Project management 24 42 11 13 4 7 0 70 18 45
2024 Other services to the public 23 36 19 10 10 1 0 60 21 85
2024 None of the above 28 31 18 10 9 3 1 61 20 140
2022 Client contact centre 52 38 10 0 0 0 0 90 0 25
2022 Compliance, inspection and enforcement 60 19 0 10 0 11 0 89 11 10
2022 Communications or public affairs 19 58 13 4 5 0 0 78 9 15
2022 Access to information and privacy 61 39 0 0 0 0 0 100 0 10
2022 Legal services 38 38 11 9 3 0 0 76 12 150
2022 Administration and operations 40 35 13 5 5 2 0 77 10 425
2022 Human resources 45 35 11 5 3 1 0 81 8 85
2022 Financial management 46 26 12 3 9 4 0 76 12 30
2022 Information management 44 56 0 0 0 0 0 100 0 25
2022 Information technology 32 34 18 8 2 6 0 70 11 45
2022 Data sciences 71 29 0 0 0 0 0 100 0 10
2022 Policy 30 49 0 11 4 5 0 84 16 20
2022 Project management 34 45 9 0 10 2 0 81 10 35
2022 Other services to the public 45 27 14 6 5 3 0 74 11 85
2022 None of the above 38 36 10 6 6 4 0 77 12 170
2020 Client contact centre 23 57 12 4 4 0 0 80 8 25
2020 Federal regulators 38 40 21 0 0 0 0 79 0 10
2020 Communications or public affairs 43 32 9 5 11 0 0 75 16 20
2020 Security 58 27 7 7 0 0 0 85 7 15
2020 Legal services 39 32 9 11 5 3 0 73 17 130
2020 Administration and operations 34 36 13 10 6 2 0 71 16 330
2020 Human resources 31 47 16 3 2 1 0 79 5 65
2020 Financial management 54 28 9 9 0 0 0 81 9 25
2020 Information management 44 26 15 15 0 0 0 70 15 15
2020 Information technology 39 46 11 2 0 2 0 87 2 45
2020 Data sciences 49 30 21 0 0 0 0 79 0 10
2020 Project management 46 21 17 9 5 3 0 69 14 25
2020 Other services to the public 37 43 6 8 4 2 0 82 12 70
2020 None of the above 32 35 14 10 3 5 1 72 14 155
2019 Client contact centre 23 56 0 16 5 0 0 79 21 15
2019 Federal regulators 20 53 7 13 7 0 0 73 20 15
2019 Communications or public affairs 45 25 13 8 8 0 0 71 17 25
2019 Access to information and privacy 39 33 18 11 0 0 0 71 11 10
2019 Security 49 41 10 0 0 0 0 90 0 10
2019 Legal services 37 37 15 5 4 3 0 75 10 105
2019 Administration and operations 38 36 14 4 5 3 0 77 9 245
2019 Human resources 45 36 11 3 0 0 5 85 3 55
2019 Financial management 35 29 18 12 5 0 0 64 18 20
2019 Information management 64 30 6 0 0 0 0 94 0 15
2019 Information technology 31 51 16 0 0 2 0 84 0 45
2019 Data sciences 62 18 20 0 0 0 0 80 0 10
2019 Project management 53 30 17 0 0 0 0 83 0 20
2019 Other services to the public 26 50 7 10 4 2 0 78 14 40
2019 None of the above 22 43 17 9 6 3 1 67 15 130

Question 48. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes individuals who have an array of identities, abilities, backgrounds, cultures, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. This includes but is not limited to differences in ethnicity or race, culture, religion, disability, sexual orientation, gender identity, age, educational background, region, and marital or parental status.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 45 33 11 0 0 10 0 87 0 30
2024 Intelligence analysts 15 54 6 0 0 26 0 92 0 15
2024 Federal regulators 31 60 9 0 0 0 0 91 0 10
2024 Compliance, inspection and enforcement 30 26 23 6 14 0 0 56 21 15
2024 Communications or public affairs 63 10 12 0 0 15 0 86 0 10
2024 Access to information and privacy 35 31 20 0 0 14 0 76 0 15
2024 Security 44 6 6 14 15 15 0 58 34 15
2024 Legal services 37 32 12 5 7 6 2 75 12 145
2024 Administration and operations 32 38 12 5 6 6 1 76 11 500
2024 Human resources 38 39 11 5 3 3 1 80 9 80
2024 Financial management 43 20 7 8 9 12 0 72 20 25
2024 Information management 55 24 14 0 0 7 0 85 0 20
2024 Information technology 34 27 17 0 0 19 2 79 0 45
2024 Data sciences 22 42 8 8 10 10 0 71 19 10
2024 Policy 9 47 14 0 9 21 0 71 11 10
2024 Project management 28 35 11 7 7 9 2 72 16 45
2024 Other services to the public 42 31 13 8 0 7 0 78 9 85
2024 None of the above 38 33 9 7 4 8 1 78 12 140
2022 Client contact centre 51 32 14 0 0 0 3 86 0 25
2022 Compliance, inspection and enforcement 49 41 10 0 0 0 0 90 0 10
2022 Communications or public affairs 38 36 0 5 4 9 7 89 11 15
2022 Access to information and privacy 64 28 8 0 0 0 0 92 0 10
2022 Legal services 45 37 6 6 0 7 0 87 6 150
2022 Administration and operations 36 40 11 2 3 6 2 83 6 425
2022 Human resources 42 35 13 4 1 5 0 81 5 85
2022 Financial management 38 29 8 3 6 17 0 80 11 30
2022 Information management 42 39 14 0 0 5 0 85 0 25
2022 Information technology 39 26 13 0 0 17 4 83 0 45
2022 Data sciences 53 39 0 0 0 8 0 100 0 10
2022 Policy 23 45 22 4 0 5 0 72 4 20
2022 Project management 35 47 6 0 3 9 0 90 3 35
2022 Other services to the public 49 36 7 3 4 0 1 86 7 85
2022 None of the above 37 41 12 2 2 6 0 83 4 175
2020 Client contact centre 37 37 18 0 4 0 4 77 4 25
2020 Federal regulators 60 19 21 0 0 0 0 79 0 10
2020 Communications or public affairs 48 37 4 5 5 0 0 86 11 20
2020 Security 44 34 22 0 0 0 0 78 0 15
2020 Legal services 49 32 8 3 2 8 0 87 5 130
2020 Administration and operations 39 31 14 8 3 3 1 73 12 330
2020 Human resources 29 46 14 2 6 2 2 78 8 60
2020 Financial management 41 31 9 0 0 19 0 88 0 25
2020 Information management 45 27 21 7 0 0 0 72 7 15
2020 Information technology 45 40 12 0 2 0 0 85 2 45
2020 Data sciences 50 39 10 0 0 0 0 90 0 10
2020 Project management 44 33 8 8 4 3 0 79 13 30
2020 Other services to the public 39 29 13 16 0 2 1 70 17 70
2020 None of the above 38 34 14 7 1 7 0 77 8 155
2019 Client contact centre 29 46 15 5 5 0 0 75 10 15
2019 Federal regulators 27 32 13 0 7 14 7 75 9 15
2019 Communications or public affairs 45 41 13 0 0 0 0 87 0 25
2019 Access to information and privacy 27 62 0 0 11 0 0 89 11 10
2019 Security 39 50 0 11 0 0 0 89 11 10
2019 Legal services 44 27 19 8 0 2 0 73 8 105
2019 Administration and operations 44 30 15 4 4 2 1 76 9 250
2019 Human resources 39 38 11 3 2 2 5 83 5 55
2019 Financial management 46 25 18 8 0 4 0 74 8 20
2019 Information management 43 34 12 0 0 12 0 87 0 15
2019 Information technology 35 39 21 0 0 5 0 78 0 45
2019 Data sciences 60 29 11 0 0 0 0 89 0 10
2019 Project management 47 37 13 4 0 0 0 84 4 20
2019 Other services to the public 41 30 18 1 5 5 0 75 7 40
2019 None of the above 37 34 17 3 4 5 1 75 7 125

Question 49. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism is the active process of identifying and eliminating racism by changing systems, organizational structures, policies and practices and attitudes, so that power is redistributed and shared equitably.
Definition of the term has changed from PSES 2022.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 46 25 11 0 4 13 0 82 5 30
2024 Intelligence analysts 17 29 14 0 9 31 0 67 13 15
2024 Federal regulators 11 24 37 9 0 19 0 43 12 10
2024 Compliance, inspection and enforcement 16 14 37 8 19 0 7 31 29 15
2024 Communications or public affairs 54 7 28 12 0 0 0 60 12 10
2024 Access to information and privacy 44 6 8 0 12 21 9 71 17 15
2024 Security 26 0 13 19 21 20 0 33 51 15
2024 Legal services 24 20 20 9 7 18 2 55 20 145
2024 Administration and operations 24 21 21 8 6 19 2 56 18 500
2024 Human resources 27 25 16 12 7 11 3 60 22 80
2024 Financial management 32 19 4 9 13 20 3 67 28 25
2024 Information management 38 16 8 11 4 18 5 70 20 20
2024 Information technology 31 15 19 5 2 24 4 63 10 45
2024 Data sciences 24 7 10 8 8 35 7 55 28 10
2024 Policy 9 19 15 0 24 33 0 42 36 10
2024 Project management 25 18 15 9 2 26 5 62 16 45
2024 Other services to the public 28 14 25 6 4 24 0 55 12 85
2024 None of the above 25 19 23 6 6 20 1 55 16 140
2022 Client contact centre 31 20 23 7 0 20 0 63 9 25
2022 Compliance, inspection and enforcement 31 39 0 10 0 21 0 88 12 10
2022 Communications or public affairs 31 36 16 5 5 0 7 72 11 15
2022 Access to information and privacy 45 23 0 0 0 22 10 100 0 10
2022 Legal services 33 30 20 4 1 13 0 72 5 150
2022 Administration and operations 30 25 21 5 3 13 2 65 10 425
2022 Human resources 34 26 22 1 1 16 0 71 2 85
2022 Financial management 23 31 17 3 3 20 3 71 7 30
2022 Information management 38 17 14 3 0 28 0 76 4 25
2022 Information technology 25 31 9 4 2 25 4 78 9 45
2022 Data sciences 69 0 23 0 0 8 0 75 0 10
2022 Policy 19 22 40 0 4 15 0 48 5 20
2022 Project management 25 23 26 10 0 15 0 58 12 35
2022 Other services to the public 38 29 15 7 1 9 1 74 9 85
2022 None of the above 30 26 24 6 2 14 0 64 8 175
2020 Client contact centre 21 37 29 0 4 4 4 63 5 25
2020 Federal regulators 71 8 21 0 0 0 0 79 0 10
2020 Communications or public affairs 43 43 4 5 5 0 0 86 11 20
2020 Security 44 34 7 7 0 7 0 84 8 15
2020 Legal services 46 32 10 1 2 9 0 85 3 130
2020 Administration and operations 36 25 19 7 5 7 1 66 14 330
2020 Human resources 33 31 16 7 4 7 4 71 11 65
2020 Financial management 43 33 15 0 0 9 0 84 0 25
2020 Information management 28 49 15 8 0 0 0 77 8 15
2020 Information technology 36 40 15 0 2 7 0 82 2 45
2020 Data sciences 40 39 21 0 0 0 0 79 0 10
2020 Project management 37 27 7 15 0 14 0 75 17 30
2020 Other services to the public 35 22 23 12 2 5 1 61 15 70
2020 None of the above 37 27 18 6 3 8 1 70 10 155

Question 50. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 41 27 18 3 4 3 4 73 8 30
2024 Intelligence analysts 40 43 0 0 8 9 0 91 9 15
2024 Federal regulators 19 34 18 9 9 10 0 59 21 10
2024 Compliance, inspection and enforcement 16 30 13 21 6 8 6 53 31 15
2024 Communications or public affairs 47 16 17 0 0 20 0 79 0 10
2024 Access to information and privacy 57 13 0 0 0 14 15 100 0 15
2024 Security 33 13 19 7 14 13 0 53 25 15
2024 Legal services 32 33 4 9 10 8 4 74 21 145
2024 Administration and operations 31 33 12 7 7 8 3 72 15 495
2024 Human resources 28 42 15 4 7 3 2 73 11 80
2024 Financial management 36 15 8 4 18 7 12 63 27 25
2024 Information management 37 18 10 12 11 6 7 63 26 20
2024 Information technology 41 23 9 3 2 11 11 82 6 45
2024 Data sciences 25 25 18 0 8 17 7 66 11 10
2024 Policy 36 6 0 8 9 42 0 71 29 10
2024 Project management 32 35 5 10 2 8 9 80 14 45
2024 Other services to the public 43 30 4 6 7 7 2 81 14 85
2024 None of the above 31 26 10 8 4 18 3 72 15 140
2022 Client contact centre 40 43 0 0 0 17 0 100 0 25
2022 Compliance, inspection and enforcement 80 20 0 0 0 0 0 100 0 10
2022 Communications or public affairs 25 58 7 10 0 0 0 84 10 15
2022 Access to information and privacy 54 33 6 0 0 7 0 93 0 10
2022 Legal services 30 37 9 10 5 6 2 73 17 150
2022 Administration and operations 35 36 10 5 6 6 1 76 13 425
2022 Human resources 52 24 6 8 2 3 5 82 11 85
2022 Financial management 32 18 13 8 0 21 8 69 12 30
2022 Information management 50 27 0 6 5 13 0 87 13 25
2022 Information technology 40 26 15 5 4 8 2 73 10 45
2022 Data sciences 63 8 0 10 0 0 19 88 12 10
2022 Policy 23 54 10 8 0 0 4 81 9 20
2022 Project management 34 30 12 12 0 8 4 73 13 35
2022 Other services to the public 32 30 9 7 5 12 5 75 14 85
2022 None of the above 31 38 9 4 4 10 5 80 9 175
2020 Client contact centre 40 37 15 0 4 4 0 80 4 25
2020 Federal regulators 49 29 11 0 0 11 0 88 0 10
2020 Communications or public affairs 59 14 5 0 11 11 0 82 12 20
2020 Security 73 12 15 0 0 0 0 85 0 15
2020 Legal services 47 29 6 8 3 4 3 82 12 130
2020 Administration and operations 38 29 11 5 9 5 2 73 15 325
2020 Human resources 42 38 6 8 2 3 1 83 10 65
2020 Financial management 39 17 13 9 0 12 9 71 12 25
2020 Information management 33 31 8 21 8 0 0 63 29 15
2020 Information technology 38 41 15 2 0 4 0 82 2 45
2020 Data sciences 29 60 10 0 0 0 0 90 0 10
2020 Project management 55 22 7 8 4 4 0 80 12 30
2020 Other services to the public 47 22 4 16 3 8 0 75 20 70
2020 None of the above 37 39 9 6 2 7 1 82 9 155

Question 51. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 8 8 16 3 21 3 40 43 28 25
2024 Intelligence analysts 10 0 0 18 29 19 24 82 18 15
2024 Federal regulators 9 0 28 0 35 9 20 49 12 10
2024 Compliance, inspection and enforcement 0 8 0 15 35 13 29 87 13 15
2024 Communications or public affairs 0 7 20 5 47 7 15 66 8 10
2024 Access to information and privacy 0 0 0 0 48 7 45 100 0 15
2024 Security 8 13 20 0 30 8 21 43 29 15
2024 Legal services 3 10 12 5 34 5 31 60 21 145
2024 Administration and operations 5 8 16 8 29 8 25 56 20 495
2024 Human resources 4 4 12 6 41 5 28 70 12 80
2024 Financial management 5 8 21 0 52 0 15 60 15 25
2024 Information management 7 4 16 9 27 0 38 57 18 20
2024 Information technology 5 4 6 9 44 7 25 79 13 45
2024 Data sciences 0 17 8 10 18 0 47 52 33 10
2024 Policy 9 0 8 6 35 13 30 71 15 10
2024 Project management 4 5 13 6 34 8 30 65 14 45
2024 Other services to the public 4 9 15 12 25 13 22 57 20 85
2024 None of the above 1 9 14 9 33 8 25 63 15 140
2022 Client contact centre 10 0 11 7 33 6 33 65 17 25
2022 Compliance, inspection and enforcement 0 0 0 10 48 9 33 100 0 10
2022 Communications or public affairs 0 0 14 23 31 0 32 79 0 15
2022 Access to information and privacy 10 0 0 0 41 9 39 80 20 10
2022 Legal services 1 6 10 8 46 4 25 76 10 150
2022 Administration and operations 3 6 12 8 32 5 33 65 15 420
2022 Human resources 1 8 8 4 36 5 38 70 17 85
2022 Financial management 0 6 18 8 26 9 33 59 10 30
2022 Information management 8 4 14 3 43 0 27 63 17 25
2022 Information technology 2 4 22 4 37 6 25 59 9 45
2022 Data sciences 12 0 0 10 62 0 16 85 15 10
2022 Policy 0 20 25 4 31 8 12 44 25 20
2022 Project management 0 6 13 10 23 18 30 64 11 35
2022 Other services to the public 2 8 16 7 31 10 26 59 16 85
2022 None of the above 4 4 10 12 29 8 33 70 14 175

Question 52. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 27 4 15 3 4 39 6 58 14 30
2024 Intelligence analysts 25 18 0 0 8 40 9 85 15 15
2024 Federal regulators 0 9 48 0 0 43 0 16 0 10
2024 Compliance, inspection and enforcement 0 7 8 8 6 65 6 23 50 15
2024 Communications or public affairs 0 6 26 5 0 54 8 17 13 10
2024 Access to information and privacy 15 0 15 0 0 48 22 50 0 15
2024 Security 8 11 33 0 14 35 0 28 21 15
2024 Legal services 5 13 15 6 7 47 8 39 29 145
2024 Administration and operations 12 9 22 3 6 42 6 39 18 500
2024 Human resources 8 18 21 4 4 35 8 48 15 80
2024 Financial management 5 16 7 0 18 42 12 46 38 25
2024 Information management 15 4 14 4 0 51 11 52 11 20
2024 Information technology 4 11 18 6 3 49 9 35 21 45
2024 Data sciences 0 9 49 0 0 34 7 16 0 10
2024 Policy 9 8 19 0 17 48 0 31 32 10
2024 Project management 5 6 23 5 6 42 13 26 24 45
2024 Other services to the public 9 12 23 1 3 47 4 44 9 85
2024 None of the above 6 11 10 2 7 53 10 48 26 140
2022 Client contact centre 21 0 27 0 3 44 6 41 6 25
2022 Compliance, inspection and enforcement 21 9 0 10 0 60 0 75 25 10
2022 Communications or public affairs 6 22 21 0 0 44 7 57 0 15
2022 Access to information and privacy 40 8 0 0 0 53 0 100 0 10
2022 Legal services 11 13 14 4 3 53 2 54 16 150
2022 Administration and operations 10 16 21 3 3 41 6 49 12 425
2022 Human resources 12 15 19 5 4 36 8 50 16 85
2022 Financial management 14 9 24 3 0 33 18 46 5 30
2022 Information management 17 13 21 0 3 38 8 56 6 25
2022 Information technology 9 10 25 4 0 45 8 40 7 45
2022 Data sciences 28 0 18 0 0 42 12 62 0 10
2022 Policy 11 18 13 0 11 47 0 54 21 20
2022 Project management 8 13 17 3 0 55 4 50 7 35
2022 Other services to the public 14 14 23 1 1 41 6 53 4 85
2022 None of the above 12 18 23 2 2 38 5 53 6 170

Question 53. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 20 15 7 4 0 0 74 12 30
2024 Intelligence analysts 23 54 8 15 0 0 0 76 15 15
2024 Federal regulators 49 19 0 14 19 0 0 68 32 10
2024 Compliance, inspection and enforcement 8 21 6 30 35 0 0 29 65 15
2024 Communications or public affairs 45 40 10 0 5 0 0 85 5 10
2024 Access to information and privacy 64 27 0 9 0 0 0 91 9 15
2024 Security 31 7 21 35 6 0 0 38 41 15
2024 Legal services 51 27 4 9 9 0 0 78 18 145
2024 Administration and operations 41 35 13 6 5 0 0 76 11 500
2024 Human resources 34 46 10 4 7 0 0 80 11 80
2024 Financial management 34 33 28 0 5 0 0 67 5 25
2024 Information management 76 24 0 0 0 0 0 100 0 20
2024 Information technology 40 39 16 5 0 0 0 79 5 45
2024 Data sciences 41 42 0 7 10 0 0 83 17 10
2024 Policy 19 48 16 0 16 0 0 68 16 10
2024 Project management 43 35 12 2 6 2 0 79 9 45
2024 Other services to the public 39 34 10 7 10 0 0 74 16 85
2024 None of the above 40 32 7 9 12 0 0 72 21 140
2022 Client contact centre 67 33 0 0 0 0 0 100 0 25
2022 Compliance, inspection and enforcement 60 19 10 0 11 0 0 80 11 10
2022 Communications or public affairs 25 59 11 5 0 0 0 84 5 15
2022 Access to information and privacy 61 29 9 0 0 0 0 91 0 10
2022 Legal services 51 38 8 2 1 0 0 89 3 150
2022 Administration and operations 53 34 7 3 2 0 0 87 6 425
2022 Human resources 59 31 6 3 1 0 0 90 4 85
2022 Financial management 55 29 12 0 0 4 0 88 0 30
2022 Information management 57 40 3 0 0 0 0 97 0 25
2022 Information technology 44 38 11 2 0 4 0 86 2 45
2022 Data sciences 100 0 0 0 0 0 0 100 0 10
2022 Policy 43 45 0 12 0 0 0 88 12 20
2022 Project management 42 37 9 2 10 0 0 79 12 35
2022 Other services to the public 56 30 2 5 5 1 0 87 10 85
2022 None of the above 54 29 9 6 3 1 0 83 8 175
2020 Client contact centre 48 36 8 4 4 0 0 84 8 25
2020 Federal regulators 81 8 11 0 0 0 0 89 0 10
2020 Communications or public affairs 53 32 5 4 5 0 0 86 9 20
2020 Security 80 20 0 0 0 0 0 100 0 15
2020 Legal services 60 28 6 2 3 1 0 89 5 130
2020 Administration and operations 51 32 8 4 4 0 0 83 8 330
2020 Human resources 54 34 8 5 0 0 0 88 5 60
2020 Financial management 65 20 9 5 0 0 0 85 5 25
2020 Information management 50 35 8 8 0 0 0 85 8 15
2020 Information technology 57 32 9 0 2 0 0 89 2 45
2020 Data sciences 59 41 0 0 0 0 0 100 0 10
2020 Project management 52 30 11 4 3 0 0 83 7 30
2020 Other services to the public 60 24 3 6 3 3 0 87 10 70
2020 None of the above 48 33 11 5 2 1 0 82 7 155
2019 Client contact centre 39 43 0 13 5 0 0 82 18 15
2019 Federal regulators 37 42 0 21 0 0 0 79 21 15
2019 Communications or public affairs 59 20 13 4 4 0 0 79 8 25
2019 Access to information and privacy 39 51 0 0 11 0 0 89 11 10
2019 Security 50 50 0 0 0 0 0 100 0 10
2019 Legal services 54 31 4 9 2 0 0 85 11 110
2019 Administration and operations 51 32 8 4 4 1 0 83 9 250
2019 Human resources 52 35 11 0 0 0 2 89 0 55
2019 Financial management 37 42 14 8 0 0 0 79 8 20
2019 Information management 63 37 0 0 0 0 0 100 0 15
2019 Information technology 39 49 9 2 0 0 0 88 2 45
2019 Data sciences 71 18 11 0 0 0 0 89 0 10
2019 Project management 54 33 13 0 0 0 0 87 0 20
2019 Other services to the public 53 28 8 8 4 0 0 81 12 40
2019 None of the above 42 36 8 5 7 2 0 79 13 130

Question 54. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 43 25 15 11 5 0 0 68 16 30
2024 Intelligence analysts 39 21 34 0 0 6 0 64 0 15
2024 Federal regulators 9 48 10 9 23 0 0 57 32 10
2024 Compliance, inspection and enforcement 8 13 21 8 51 0 0 21 58 15
2024 Communications or public affairs 0 57 13 25 5 0 0 57 29 10
2024 Access to information and privacy 71 29 0 0 0 0 0 100 0 15
2024 Security 31 7 15 26 21 0 0 38 47 15
2024 Legal services 35 32 12 8 12 1 0 68 21 145
2024 Administration and operations 32 30 16 10 11 1 0 63 21 500
2024 Human resources 22 37 19 14 7 2 0 60 21 80
2024 Financial management 34 25 9 20 12 0 0 59 32 25
2024 Information management 55 30 11 4 0 0 0 85 4 20
2024 Information technology 36 20 25 13 5 0 0 56 18 45
2024 Data sciences 22 44 19 7 0 8 0 72 8 10
2024 Policy 19 15 27 16 23 0 0 34 39 10
2024 Project management 25 35 19 7 12 2 0 61 19 45
2024 Other services to the public 30 34 12 14 10 0 0 64 25 85
2024 None of the above 25 32 18 9 15 2 0 58 24 140
2022 Client contact centre 52 38 10 0 0 0 0 90 0 25
2022 Compliance, inspection and enforcement 40 21 19 0 20 0 0 61 20 10
2022 Communications or public affairs 26 53 0 16 5 0 0 79 21 15
2022 Access to information and privacy 56 29 0 15 0 0 0 85 15 10
2022 Legal services 40 38 11 7 4 0 0 78 11 150
2022 Administration and operations 46 29 13 7 5 1 0 75 12 425
2022 Human resources 42 33 12 5 6 1 0 76 11 85
2022 Financial management 52 18 17 3 5 4 0 74 8 30
2022 Information management 45 49 3 3 0 0 0 94 3 25
2022 Information technology 40 23 21 10 4 2 0 64 15 45
2022 Data sciences 62 28 0 10 0 0 0 90 10 10
2022 Policy 27 43 6 15 10 0 0 69 25 20
2022 Project management 32 20 19 8 21 0 0 51 30 35
2022 Other services to the public 45 31 9 7 6 0 1 77 14 85
2022 None of the above 39 33 11 7 7 2 0 74 15 175
2020 Client contact centre 41 30 13 7 9 0 0 71 16 25
2020 Federal regulators 53 11 21 7 0 8 0 69 8 10
2020 Communications or public affairs 27 37 22 5 9 0 0 64 14 20
2020 Security 44 42 7 7 0 0 0 85 7 15
2020 Legal services 50 31 12 3 3 0 0 81 7 130
2020 Administration and operations 38 29 17 8 7 1 0 68 15 330
2020 Human resources 37 28 16 9 9 0 0 65 18 65
2020 Financial management 49 27 9 15 0 0 0 76 15 25
2020 Information management 33 37 8 23 0 0 0 70 23 15
2020 Information technology 48 35 11 7 0 0 0 83 7 45
2020 Data sciences 49 30 10 10 0 0 0 79 10 10
2020 Project management 45 17 11 15 12 0 0 62 27 30
2020 Other services to the public 43 33 10 8 3 3 0 78 11 70
2020 None of the above 39 31 15 10 5 2 0 70 15 155
2019 Client contact centre 36 39 3 9 12 0 0 75 21 15
2019 Federal regulators 27 34 18 14 7 0 0 61 20 15
2019 Communications or public affairs 49 16 8 13 13 0 0 66 26 25
2019 Security 39 30 11 20 0 0 0 70 20 10
2019 Legal services 46 30 12 3 9 0 0 76 12 105
2019 Administration and operations 40 29 14 7 8 1 0 70 16 250
2019 Human resources 35 34 11 14 0 4 2 73 15 55
2019 Financial management 32 33 27 8 0 0 0 65 8 20
2019 Information management 58 36 5 0 0 0 0 95 0 15
2019 Information technology 25 35 28 12 0 0 0 60 12 45
2019 Data sciences 51 38 11 0 0 0 0 89 0 10
2019 Project management 41 34 18 0 7 0 0 74 7 20
2019 Other services to the public 39 34 8 8 9 3 0 75 17 40
2019 None of the above 27 36 18 7 9 2 0 65 17 130

Question 55. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 46 18 19 7 9 0 0 65 16 30
2024 Intelligence analysts 10 48 15 27 0 0 0 58 27 15
2024 Federal regulators 9 28 21 10 32 0 0 37 43 10
2024 Compliance, inspection and enforcement 8 15 19 23 35 0 0 23 58 15
2024 Communications or public affairs 7 57 7 25 5 0 0 64 29 10
2024 Access to information and privacy 64 27 0 9 0 0 0 91 9 15
2024 Security 31 7 21 14 28 0 0 38 42 15
2024 Legal services 34 30 15 9 10 1 0 65 20 145
2024 Administration and operations 30 32 15 12 11 0 0 62 23 500
2024 Human resources 22 35 21 15 5 2 0 58 21 75
2024 Financial management 34 21 21 12 13 0 0 55 24 25
2024 Information management 55 29 12 4 0 0 0 84 4 20
2024 Information technology 32 36 16 13 3 0 0 68 16 45
2024 Data sciences 22 54 24 0 0 0 0 76 0 10
2024 Policy 0 34 27 8 31 0 0 34 39 10
2024 Project management 16 45 22 4 12 2 0 62 16 45
2024 Other services to the public 30 38 8 12 12 0 0 68 24 85
2024 None of the above 27 29 20 11 13 0 0 56 24 140
2022 Client contact centre 50 43 3 4 0 0 0 93 4 25
2022 Compliance, inspection and enforcement 28 52 0 10 11 0 0 80 20 10
2022 Communications or public affairs 26 51 6 12 5 0 0 77 17 15
2022 Access to information and privacy 61 31 0 8 0 0 0 92 8 10
2022 Legal services 39 42 8 8 4 0 0 81 11 150
2022 Administration and operations 41 37 11 6 5 0 0 78 11 425
2022 Human resources 42 41 7 9 1 0 0 83 10 85
2022 Financial management 52 22 17 3 3 4 0 77 5 30
2022 Information management 50 36 5 9 0 0 0 87 9 25
2022 Information technology 34 28 21 13 2 2 0 63 16 45
2022 Data sciences 70 20 0 10 0 0 0 90 10 10
2022 Policy 19 50 6 15 10 0 0 69 25 20
2022 Project management 32 26 21 5 16 0 0 57 21 35
2022 Other services to the public 48 28 7 11 6 0 1 76 17 85
2022 None of the above 37 35 15 9 3 0 0 72 12 175
2020 Client contact centre 35 37 11 8 8 0 0 72 16 25
2020 Federal regulators 60 11 29 0 0 0 0 71 0 10
2020 Communications or public affairs 32 37 11 11 9 0 0 69 20 20
2020 Security 44 42 7 7 0 0 0 85 7 15
2020 Legal services 50 35 7 4 3 1 0 86 7 130
2020 Administration and operations 37 31 17 8 6 1 0 69 14 330
2020 Human resources 33 32 18 11 6 0 0 65 17 65
2020 Financial management 45 31 13 11 0 0 0 76 11 25
2020 Information management 38 26 8 21 8 0 0 64 28 15
2020 Information technology 48 33 13 7 0 0 0 80 7 45
2020 Data sciences 49 30 21 0 0 0 0 79 0 10
2020 Project management 34 24 21 21 0 0 0 58 21 30
2020 Other services to the public 45 29 12 6 6 2 0 75 13 70
2020 None of the above 41 29 16 10 4 1 0 70 14 155
2019 Client contact centre 36 40 7 5 12 0 0 76 17 15
2019 Federal regulators 20 39 14 20 7 0 0 59 27 15
2019 Communications or public affairs 43 21 9 18 10 0 0 64 27 20
2019 Access to information and privacy 27 29 33 11 0 0 0 56 11 10
2019 Security 39 41 10 10 0 0 0 80 10 10
2019 Legal services 42 29 12 11 6 0 0 71 17 105
2019 Administration and operations 36 31 15 11 7 0 0 67 18 245
2019 Human resources 31 39 12 12 2 3 2 73 15 55
2019 Financial management 32 37 23 8 0 0 0 70 8 20
2019 Information management 46 48 6 0 0 0 0 94 0 15
2019 Information technology 26 39 22 14 0 0 0 64 14 40
2019 Data sciences 40 49 11 0 0 0 0 89 0 10
2019 Project management 43 32 18 4 4 0 0 74 7 20
2019 Other services to the public 30 36 10 9 12 3 0 68 21 40
2019 None of the above 28 38 18 7 9 1 0 67 16 130
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Mobility and Retention

Question 56. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 37 23 21 7 9 3 0 62 16 30
2024 Intelligence analysts 39 28 18 10 0 6 0 71 10 15
2024 Federal regulators 9 47 0 9 23 11 0 63 37 10
2024 Compliance, inspection and enforcement 16 22 14 14 27 6 0 41 45 15
2024 Communications or public affairs 0 15 56 16 5 8 0 16 23 10
2024 Access to information and privacy 45 30 0 13 0 12 0 85 15 15
2024 Security 38 7 14 6 28 0 7 49 37 15
2024 Legal services 36 27 17 7 9 4 0 66 17 145
2024 Administration and operations 28 26 15 13 12 6 0 57 27 500
2024 Human resources 24 24 20 11 14 6 0 52 27 80
2024 Financial management 34 21 9 17 11 7 0 60 31 25
2024 Information management 47 32 11 5 4 0 0 79 10 20
2024 Information technology 32 29 18 16 2 0 3 63 18 45
2024 Data sciences 23 68 9 0 0 0 0 91 0 10
2024 Policy 0 27 20 20 25 7 0 29 49 10
2024 Project management 22 46 9 2 18 4 0 70 21 45
2024 Other services to the public 29 28 12 12 11 7 0 61 26 85
2024 None of the above 28 21 17 10 12 8 2 56 25 140
2022 Client contact centre 40 31 15 11 0 4 0 73 11 25
2022 Compliance, inspection and enforcement 36 24 11 19 10 0 0 60 29 10
2022 Communications or public affairs 24 37 18 16 5 0 0 61 21 15
2022 Access to information and privacy 40 15 17 0 8 21 0 69 10 10
2022 Legal services 33 35 15 8 3 6 1 72 12 150
2022 Administration and operations 34 26 20 8 8 5 0 62 17 425
2022 Human resources 36 27 14 11 6 4 1 67 19 85
2022 Financial management 45 14 25 3 5 6 3 64 8 30
2022 Information management 44 10 27 12 6 0 0 55 18 25
2022 Information technology 25 16 34 13 9 2 0 42 23 45
2022 Data sciences 74 8 8 10 0 0 0 82 10 10
2022 Policy 28 32 22 12 6 0 0 60 18 20
2022 Project management 27 24 21 2 19 3 4 55 23 35
2022 Other services to the public 42 21 12 14 8 2 1 65 23 85
2022 None of the above 36 26 14 15 5 4 1 65 21 175
2020 Client contact centre 38 12 22 7 17 4 0 52 25 25
2020 Federal regulators 31 21 29 19 0 0 0 53 19 10
2020 Communications or public affairs 37 27 11 14 11 0 0 64 25 20
2020 Security 36 42 15 0 7 0 0 78 7 15
2020 Legal services 50 25 15 2 4 3 1 78 6 130
2020 Administration and operations 33 23 20 12 8 4 0 58 21 325
2020 Human resources 34 19 22 11 13 1 0 54 24 65
2020 Financial management 32 39 15 11 0 4 0 74 11 25
2020 Information management 46 18 6 8 23 0 0 63 30 15
2020 Information technology 48 24 20 2 2 4 0 75 5 45
2020 Data sciences 58 21 10 10 0 0 0 79 10 10
2020 Project management 36 24 25 4 6 6 0 64 10 30
2020 Other services to the public 41 22 17 7 5 6 3 69 13 70
2020 None of the above 32 28 17 9 9 4 1 63 19 155
2019 Client contact centre 24 32 15 16 12 0 0 57 28 15
2019 Federal regulators 27 17 21 11 21 0 3 45 33 15
2019 Communications or public affairs 33 18 21 12 9 8 0 55 23 25
2019 Access to information and privacy 16 44 22 0 11 7 0 65 11 10
2019 Security 39 31 10 20 0 0 0 70 20 10
2019 Legal services 46 18 14 8 8 5 1 69 16 110
2019 Administration and operations 33 22 21 13 11 1 0 55 24 250
2019 Human resources 33 29 17 5 10 6 0 66 16 55
2019 Financial management 29 26 38 0 8 0 0 54 8 20
2019 Information management 64 22 9 0 0 5 0 90 0 15
2019 Information technology 30 38 19 4 9 0 0 67 14 45
2019 Data sciences 42 38 20 0 0 0 0 80 0 10
2019 Project management 50 17 15 4 7 7 0 72 12 20
2019 Other services to the public 35 12 21 12 8 8 5 54 22 40
2019 None of the above 27 19 26 7 11 6 4 51 20 130

Question 57_1. Do you intend to leave your current position in the next two years?

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic Yes
(%)		 No
(%)		 Unsure
(%)		 Total responses
2024 Client contact centre 45 33 23 30
2024 Intelligence analysts 66 19 15 15
2024 Federal regulators 62 10 28 10
2024 Compliance, inspection and enforcement 41 23 36 15
2024 Communications or public affairs 65 15 20 10
2024 Access to information and privacy 40 53 7 15
2024 Security 49 26 25 15
2024 Legal services 29 40 31 145
2024 Administration and operations 48 21 31 500
2024 Human resources 58 17 25 80
2024 Financial management 49 20 31 25
2024 Information management 43 19 38 20
2024 Information technology 44 27 29 45
2024 Data sciences 17 31 52 10
2024 Policy 72 0 28 10
2024 Project management 62 18 20 45
2024 Other services to the public 36 37 26 85
2024 None of the above 36 30 34 140
2022 Client contact centre 38 30 32 25
2022 Compliance, inspection and enforcement 41 41 18 10
2022 Communications or public affairs 25 36 39 15
2022 Access to information and privacy 38 40 22 10
2022 Legal services 26 40 34 150
2022 Administration and operations 45 24 30 425
2022 Human resources 55 21 24 85
2022 Financial management 43 29 28 30
2022 Information management 44 32 24 25
2022 Information technology 29 25 46 45
2022 Data sciences 23 58 19 10
2022 Policy 56 20 24 20
2022 Project management 43 17 40 35
2022 Other services to the public 30 36 33 85
2022 None of the above 38 35 27 175
2020 Client contact centre 33 30 37 25
2020 Federal regulators 21 11 68 10
2020 Communications or public affairs 31 32 37 20
2020 Security 34 44 22 15
2020 Legal services 13 49 38 130
2020 Administration and operations 24 31 45 330
2020 Human resources 38 23 39 65
2020 Financial management 30 25 45 25
2020 Information management 41 26 33 15
2020 Information technology 7 52 41 45
2020 Data sciences 21 67 12 10
2020 Project management 35 33 32 30
2020 Other services to the public 12 47 40 70
2020 None of the above 21 40 40 155
2019 Client contact centre 26 19 55 15
2019 Federal regulators 42 20 38 15
2019 Communications or public affairs 25 26 49 25
2019 Access to information and privacy 18 27 54 10
2019 Security 10 39 51 10
2019 Legal services 21 49 30 110
2019 Administration and operations 28 31 41 250
2019 Human resources 53 21 26 55
2019 Financial management 26 29 45 20
2019 Information management 19 49 33 15
2019 Information technology 23 35 42 45
2019 Data sciences 9 65 26 10
2019 Project management 35 24 41 20
2019 Other services to the public 19 46 35 40
2019 None of the above 27 33 40 130

Question 57_2. Of those who indicated that they intend to leave their current position in the next two years: Please indicate your reason for leaving

In order to make historical trend analysis, Q57 has followed the same format as last year. This means Q57_1 is same as Q56_1 in the 2022 PSES, and Q57_2 is same as Q56_2 in the 2022 PSES.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other reason
(%)		 Total responses
2024 Client contact centre 0 42 39 0 7 13 10
2024 Legal services 23 18 31 16 7 4 40
2024 Administration and operations 7 39 27 6 11 9 235
2024 Human resources 7 33 37 9 8 6 45
2024 Financial management 19 23 50 0 8 0 10
2024 Information technology 13 18 42 9 7 11 20
2024 Project management 4 35 47 0 8 6 25
2024 Other services to the public 14 23 39 9 5 10 30
2024 None of the above 10 18 50 4 8 11 50
2022 Legal services 15 22 26 5 15 17 40
2022 Administration and operations 10 48 29 5 2 6 185
2022 Human resources 6 48 30 3 8 5 45
2022 Financial management 7 16 40 8 23 6 10
2022 Information management 0 53 20 0 12 15 10
2022 Information technology 15 14 57 7 0 7 15
2022 Policy 0 57 43 0 0 0 10
2022 Project management 18 39 28 0 0 16 15
2022 Other services to the public 4 21 40 15 11 10 25
2022 None of the above 15 34 29 5 6 12 65
2020 Legal services 24 5 66 0 0 5 20
2020 Administration and operations 2 32 54 3 3 7 80
2020 Human resources 4 40 48 4 0 4 25
2020 Project management 0 19 46 0 8 27 10
2020 None of the above 20 18 45 4 11 3 30
2019 Legal services 14 32 23 3 23 6 20
2019 Administration and operations 7 28 38 6 6 15 70
2019 Human resources 4 44 38 4 4 7 30
2019 Information technology 10 31 49 0 10 0 10
2019 None of the above 16 19 34 3 13 14 35
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment refers to any action, conduct or comment, including of a sexual nature, that can reasonably be expected to cause offence, humiliation or other physical or psychological injury or illness to an employee, including any prescribed action, conduct or comment.

Question 58. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past 12 months?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Access to information and privacy 0 100 15
2024 Security 39 61 15
2024 Legal services 10 90 145
2024 Administration and operations 9 91 500
2024 Human resources 10 90 80
2024 Project management 13 87 45
2024 Other services to the public 9 91 85
2024 None of the above 9 91 140
2022 Client contact centre 0 100 25
2022 Compliance, inspection and enforcement 0 100 10
2022 Access to information and privacy 0 100 10
2022 Legal services 6 94 150
2022 Administration and operations 9 91 425
2022 Human resources 11 89 85
2022 Data sciences 0 100 10
2022 Other services to the public 7 93 85
2022 None of the above 7 93 175
2020 Legal services 6 94 130
2020 Administration and operations 12 88 330
2020 Financial management 0 100 25
2020 Information management 0 100 15
2020 Other services to the public 9 91 70
2020 None of the above 8 92 155
2019 Client contact centre 26 74 15
2019 Access to information and privacy 0 100 10
2019 Legal services 9 91 105
2019 Administration and operations 13 87 250
2019 Human resources 15 85 55
2019 Information management 0 100 15
2019 Data sciences 0 100 10
2019 None of the above 9 91 130

Question 59a. From whom did you experience harassment on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 61 39 15
2024 Administration and operations 60 40 40
2022 Legal services 28 72 10
2022 Administration and operations 41 59 35
2022 Human resources 64 36 10
2022 None of the above 39 61 15
2020 Administration and operations 39 61 35
2020 None of the above 40 60 15
2019 Administration and operations 38 62 30
2019 None of the above 42 58 10

Question 59b. From whom did you experience harassment on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 34 66 15
2024 Administration and operations 52 48 40
2024 None of the above 64 36 15
2022 Legal services 38 62 10
2022 Administration and operations 61 39 35
2022 Human resources 67 33 10
2022 None of the above 86 14 15
2020 Administration and operations 68 32 35
2019 Legal services 48 52 10
2019 Administration and operations 70 30 30

Question 59c. From whom did you experience harassment on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 15
2022 Legal services 0 100 10
2022 Administration and operations 11 89 35
2022 Human resources 11 89 10
2022 None of the above 0 100 15
2020 None of the above 0 100 15
2019 None of the above 0 100 10

Question 59d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 15
2024 Administration and operations 0 100 40
2024 None of the above 0 100 15
2022 Legal services 0 100 10
2022 Administration and operations 3 97 35
2022 Human resources 0 100 10
2022 None of the above 7 93 15
2020 Administration and operations 0 100 35
2020 None of the above 0 100 15
2019 Legal services 0 100 10
2019 Administration and operations 0 100 30
2019 None of the above 0 100 10

Question 59e. From whom did you experience harassment on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15
2022 Legal services 18 82 10
2022 Administration and operations 5 95 35
2022 Human resources 0 100 10
2022 None of the above 0 100 15
2020 None of the above 0 100 15
2019 Legal services 0 100 10
2019 Administration and operations 0 100 30
2019 None of the above 0 100 10

Question 59f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Legal services 25 75 10
2022 Administration and operations 6 94 35
2022 Human resources 0 100 10
2022 None of the above 7 93 15
2020 Administration and operations 0 100 35
2020 None of the above 0 100 15
2019 Legal services 0 100 10

Question 59g. From whom did you experience harassment on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15
2022 Legal services 0 100 10
2022 Administration and operations 0 100 35
2022 Human resources 0 100 10
2022 None of the above 7 93 15
2020 None of the above 0 100 15
2019 Legal services 0 100 10
2019 None of the above 0 100 10

Question 60a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 30 70 40
2022 Legal services 61 39 10
2022 Administration and operations 41 59 35
2022 Human resources 16 84 10
2022 None of the above 36 64 15
2020 Administration and operations 53 47 35
2020 None of the above 32 68 15
2019 Legal services 45 55 10
2019 Administration and operations 29 71 30

Question 60b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 42 58 40
2024 None of the above 44 56 15
2022 Legal services 30 70 10
2022 Administration and operations 39 61 35
2022 Human resources 42 58 10
2022 None of the above 46 54 15
2020 Administration and operations 45 55 35
2020 None of the above 34 66 15
2019 Administration and operations 46 54 30
2019 None of the above 58 42 10

Question 60c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 43 57 40
2022 Legal services 45 55 10
2022 Administration and operations 31 69 35
2022 Human resources 48 52 10
2022 None of the above 54 46 15
2020 Administration and operations 55 45 35
2020 None of the above 31 69 15
2019 Legal services 43 57 10
2019 Administration and operations 65 35 30

Question 60d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 41 59 15
2024 Administration and operations 37 63 40
2022 Legal services 20 80 10
2022 Administration and operations 33 67 35
2022 Human resources 25 75 10
2022 None of the above 68 32 15
2020 Administration and operations 50 50 35
2020 None of the above 43 57 15
2019 Administration and operations 42 58 30
2019 None of the above 48 52 10

Question 60e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 41 59 15
2024 Administration and operations 32 68 40
2022 Legal services 27 73 10
2022 Administration and operations 27 73 35
2022 Human resources 37 63 10
2022 None of the above 44 56 15
2020 Administration and operations 36 64 35
2019 Legal services 49 51 10
2019 Administration and operations 29 71 30
2019 None of the above 48 52 10

Question 60f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 55 45 15
2024 Administration and operations 45 55 40
2024 None of the above 51 49 15
2022 Legal services 73 27 10
2022 Administration and operations 55 45 35
2022 Human resources 77 23 10
2022 None of the above 76 24 15
2020 Administration and operations 46 54 35
2020 None of the above 63 37 15
2019 Administration and operations 54 46 30

Question 60g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 39 61 15
2024 Administration and operations 39 61 40
2022 Legal services 36 64 10
2022 Administration and operations 46 54 35
2022 Human resources 50 50 10
2022 None of the above 46 54 15
2020 Administration and operations 31 69 35
2019 Administration and operations 42 58 30
2019 None of the above 57 43 10

Question 60h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 15
2024 Administration and operations 0 100 40
2024 None of the above 0 100 15
2022 Legal services 0 100 10
2022 Administration and operations 0 100 35
2022 Human resources 0 100 10
2022 None of the above 0 100 15
2020 None of the above 0 100 15
2019 Legal services 0 100 10
2019 Administration and operations 0 100 30

Question 60i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 11 89 40
2024 None of the above 0 100 15
2022 Legal services 0 100 10
2022 Administration and operations 8 92 35
2022 Human resources 0 100 10
2022 None of the above 0 100 15

Question 60j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 15 85 40
2022 Legal services 9 91 10
2022 Administration and operations 11 89 35
2022 Human resources 23 77 10
2022 None of the above 8 92 15
2020 Administration and operations 14 86 35

Question 60k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 47 53 15
2024 Administration and operations 48 52 40
2024 None of the above 43 57 15
2022 Legal services 28 72 10
2022 Administration and operations 65 35 35
2022 Human resources 54 46 10
2022 None of the above 47 53 15
2020 Administration and operations 57 43 35
2020 None of the above 34 66 15
2019 Legal services 37 63 10
2019 Administration and operations 53 47 30

Question 60l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Legal services 24 76 10
2022 Administration and operations 30 70 35
2022 Human resources 23 77 10
2022 None of the above 14 86 15
2020 Administration and operations 26 74 35
2019 Administration and operations 33 67 30

Question 60m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 26 74 40
2024 None of the above 0 100 15
2022 Legal services 28 72 10
2022 Administration and operations 22 78 35
2022 Human resources 0 100 10
2022 None of the above 22 78 15
2020 Administration and operations 21 79 35

Question 61a. What action(s) did you take to address the harassment you experienced? …I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 54 46 15
2024 Administration and operations 61 39 40
2024 None of the above 43 57 15
2022 Legal services 58 42 10
2022 Administration and operations 50 50 35
2022 Human resources 61 39 10
2022 None of the above 48 52 15
2020 Administration and operations 45 55 35
2020 None of the above 65 35 15
2019 Legal services 39 61 10
2019 Administration and operations 52 48 30
2019 None of the above 61 39 10

Question 61b. What action(s) did you take to address the harassment you experienced? …I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 26 74 40
2022 Legal services 9 91 10
2022 Administration and operations 16 84 35
2022 Human resources 28 72 10
2022 None of the above 23 77 15
2020 Administration and operations 28 72 35
2020 None of the above 36 64 15
2019 Administration and operations 38 62 30

Question 61c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 15
2024 None of the above 0 100 15
2022 Legal services 9 91 10
2022 Administration and operations 10 90 35
2022 Human resources 15 85 10
2022 None of the above 0 100 15
2020 None of the above 0 100 15

Question 61d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 24 76 40
2022 Legal services 18 82 10
2022 Administration and operations 24 76 35
2022 Human resources 0 100 10
2022 None of the above 35 65 15
2020 Administration and operations 26 74 35
2019 Administration and operations 25 75 30

Question 61e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 15
2022 Legal services 0 100 10
2022 Administration and operations 7 93 35
2022 Human resources 23 77 10
2022 None of the above 0 100 15
2020 None of the above 0 100 15
2019 Legal services 0 100 10

Question 61f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 20 80 40
2022 Legal services 0 100 10
2022 Administration and operations 8 92 35
2022 Human resources 0 100 10
2022 None of the above 8 92 15
2020 None of the above 0 100 15

Question 61g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15
2022 Legal services 9 91 10
2022 Administration and operations 11 89 35
2022 Human resources 0 100 10
2022 None of the above 0 100 15
2019 Administration and operations 25 75 30

Question 61h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 11 89 40
2022 Legal services 0 100 10
2022 Administration and operations 14 86 35
2022 Human resources 34 66 10
2022 None of the above 15 85 15

Question 61i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 19 81 40
2022 Legal services 33 67 10
2022 Administration and operations 25 75 35
2022 Human resources 0 100 10
2022 None of the above 29 71 15
2020 Administration and operations 36 64 35
2019 Administration and operations 26 74 30

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10
2022 Legal services 12 88 10
2022 Administration and operations 6 94 35
2022 Human resources 0 100 10
2022 None of the above 8 92 10

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 10
2024 Administration and operations 19 81 35
2022 Legal services 15 85 10
2022 Administration and operations 17 83 35
2022 Human resources 23 77 10
2022 None of the above 32 68 10

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 10
2022 Legal services 0 100 10
2022 Administration and operations 0 100 35
2022 Human resources 0 100 10
2022 None of the above 17 83 10

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 10
2024 None of the above 0 100 10
2022 Legal services 0 100 10
2022 Administration and operations 5 95 35
2022 Human resources 9 91 10
2022 None of the above 0 100 10

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 19 81 35
2024 None of the above 0 100 10
2022 Legal services 0 100 10
2022 Administration and operations 7 93 35
2022 Human resources 15 85 10
2022 None of the above 0 100 10

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 10
2024 None of the above 0 100 10
2022 Legal services 0 100 10
2022 Administration and operations 5 95 35
2022 Human resources 22 78 10
2022 None of the above 0 100 10

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 10
2022 Legal services 9 91 10
2022 Administration and operations 8 92 35
2022 Human resources 31 69 10
2022 None of the above 7 93 10

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 10
2024 Administration and operations 27 73 35
2022 Legal services 0 100 10
2022 Administration and operations 23 77 35
2022 Human resources 12 88 10
2022 None of the above 7 93 10

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 12 88 35
2022 Legal services 15 85 10
2022 Administration and operations 12 88 35
2022 Human resources 23 77 10
2022 None of the above 16 84 10

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 18 82 35
2022 Legal services 26 74 10
2022 Administration and operations 21 79 35
2022 Human resources 43 57 10
2022 None of the above 23 77 10
2020 None of the above 51 49 15

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 13 87 35
2022 Legal services 0 100 10
2022 Administration and operations 6 94 35
2022 Human resources 0 100 10
2022 None of the above 25 75 10

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 49 51 10
2024 Administration and operations 50 50 35
2022 Legal services 37 63 10
2022 Administration and operations 47 53 35
2022 Human resources 54 46 10
2022 None of the above 67 33 10
2020 None of the above 49 51 15

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 0 100 10
2024 Administration and operations 0 100 35
2024 None of the above 0 100 10
2022 Legal services 0 100 10
2022 Administration and operations 0 100 35
2022 Human resources 0 100 10
2022 None of the above 8 92 10
2020 None of the above 0 100 15

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 47 53 35
2024 None of the above 50 50 10
2022 Legal services 73 27 10
2022 Administration and operations 51 49 35
2022 Human resources 57 43 10
2022 None of the above 65 35 10
2020 None of the above 37 63 15

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Legal services 9 91 10
2022 Administration and operations 15 85 35
2022 Human resources 9 91 10
2022 None of the above 15 85 10

Question 63. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Federal regulators 0 9 0 9 9 59 14 33 67 10
2024 Communications or public affairs 0 11 0 12 5 72 0 39 61 10
2024 Legal services 14 8 10 4 8 44 11 51 27 145
2024 Administration and operations 15 11 13 4 6 39 12 53 20 500
2024 Human resources 14 15 8 4 4 39 15 64 19 80
2024 Information technology 16 15 10 2 3 46 8 68 10 45
2024 Policy 0 0 0 16 0 64 19 0 100 10
2024 Other services to the public 9 10 15 6 6 41 14 40 27 85
2024 None of the above 11 6 12 4 5 50 12 45 25 140
2022 Client contact centre 20 8 17 10 0 42 3 50 18 25
2022 Legal services 13 11 6 5 4 50 12 60 23 150
2022 Administration and operations 14 12 13 4 7 38 13 53 21 425
2022 Human resources 18 20 10 3 2 35 12 72 10 85
2022 Financial management 21 8 22 3 3 24 19 50 11 30
2022 Information technology 12 10 19 2 3 43 12 47 11 45
2022 Other services to the public 11 10 13 4 7 42 14 46 26 85
2022 None of the above 14 8 13 4 5 43 13 50 20 175
2020 Client contact centre 16 22 19 8 4 26 4 55 17 25
2020 Federal regulators 21 11 11 0 0 47 11 74 0 10
2020 Communications or public affairs 16 5 16 0 0 46 16 58 0 20
2020 Security 36 34 7 0 0 22 0 91 0 15
2020 Legal services 18 11 11 6 1 37 14 60 16 130
2020 Administration and operations 17 13 17 6 7 32 8 50 21 330
2020 Human resources 12 21 23 4 3 25 12 52 11 65
2020 Financial management 17 15 12 5 0 48 3 65 11 25
2020 Information management 26 19 21 6 8 20 0 57 17 15
2020 Information technology 21 20 19 4 2 28 7 61 10 45
2020 Data sciences 9 20 38 0 0 23 10 43 0 10
2020 Project management 24 11 26 18 3 19 0 43 26 30
2020 Other services to the public 13 10 13 8 5 41 11 47 26 70
2020 None of the above 14 13 12 4 3 42 11 57 17 155
2019 Client contact centre 10 33 27 5 12 14 0 49 19 15
2019 Federal regulators 7 14 31 5 7 17 20 34 18 15
2019 Communications or public affairs 13 17 20 0 5 37 8 54 9 25
2019 Access to information and privacy 11 22 33 0 0 29 5 50 0 10
2019 Security 10 39 40 0 0 11 0 55 0 10
2019 Legal services 22 15 16 9 3 23 13 58 18 105
2019 Administration and operations 15 18 19 8 6 29 6 50 22 250
2019 Human resources 18 18 22 10 0 28 5 53 15 55
2019 Financial management 20 11 26 0 5 21 16 50 8 20
2019 Information management 25 12 18 6 0 33 6 60 10 15
2019 Information technology 27 17 16 2 2 35 0 68 7 45
2019 Project management 20 15 18 16 4 21 6 48 27 20
2019 Other services to the public 10 10 24 7 7 32 10 35 24 40
2019 None of the above 8 16 23 2 5 39 7 44 13 130

Question 64. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 44 21 16 8 0 9 3 73 9 30
2024 Access to information and privacy 43 21 0 0 0 21 15 100 0 15
2024 Legal services 28 30 9 6 6 19 1 73 15 145
2024 Administration and operations 27 27 17 5 5 17 3 67 12 500
2024 Human resources 25 36 8 5 3 23 1 79 11 80
2024 Financial management 23 21 8 5 0 35 8 78 9 25
2024 Information management 41 19 10 4 7 15 5 74 14 20
2024 Information technology 30 29 17 2 3 16 4 73 6 45
2024 Project management 18 28 17 11 4 22 2 60 19 45
2024 Other services to the public 24 29 10 6 3 24 3 73 13 85
2024 None of the above 20 27 12 8 3 30 0 67 16 140
2022 Client contact centre 29 28 10 6 0 25 3 78 9 25
2022 Compliance, inspection and enforcement 50 40 10 0 0 0 0 90 0 10
2022 Access to information and privacy 37 8 7 6 0 42 0 77 11 10
2022 Legal services 29 34 10 4 2 20 2 79 8 150
2022 Administration and operations 30 33 14 3 5 13 3 74 9 425
2022 Human resources 34 25 19 1 2 15 4 73 4 85
2022 Financial management 40 13 15 8 3 14 6 67 14 30
2022 Information management 43 32 11 3 0 11 0 84 4 25
2022 Information technology 32 17 23 4 2 21 2 63 8 45
2022 Data sciences 50 24 18 0 0 8 0 81 0 10
2022 Project management 17 29 20 4 9 21 0 59 16 35
2022 Other services to the public 34 27 10 4 5 18 2 77 11 85
2022 None of the above 29 29 14 4 3 19 2 73 9 175
2020 Client contact centre 39 23 18 0 4 12 4 74 5 25
2020 Federal regulators 38 32 11 0 0 19 0 87 0 10
2020 Communications or public affairs 32 52 11 0 0 5 0 89 0 20
2020 Security 51 34 7 0 0 7 0 92 0 15
2020 Legal services 39 24 13 9 1 12 2 74 11 130
2020 Administration and operations 30 30 15 6 7 10 2 68 15 330
2020 Human resources 25 46 18 4 0 6 0 76 4 65
2020 Financial management 37 41 4 9 0 9 0 85 10 25
2020 Information management 26 25 20 8 8 14 0 60 18 15
2020 Information technology 32 36 12 9 0 9 2 76 10 45
2020 Data sciences 38 30 10 0 0 10 10 87 0 10
2020 Project management 28 20 29 11 3 10 0 53 15 30
2020 Other services to the public 32 28 12 3 3 19 2 77 8 70
2020 None of the above 27 25 20 6 2 18 3 66 9 155
2019 Client contact centre 18 33 26 5 12 7 0 54 18 15
2019 Federal regulators 24 37 25 0 7 7 0 66 7 15
2019 Communications or public affairs 29 50 12 4 5 0 0 79 9 25
2019 Access to information and privacy 50 22 22 0 0 7 0 77 0 10
2019 Security 10 60 10 10 0 11 0 78 11 10
2019 Legal services 41 22 14 8 5 7 2 70 14 110
2019 Administration and operations 34 31 14 7 8 6 0 69 16 250
2019 Human resources 32 42 14 5 0 8 0 80 5 55
2019 Financial management 35 24 13 4 5 18 0 73 11 20
2019 Information management 31 32 22 0 0 15 0 74 0 15
2019 Information technology 41 33 16 0 0 9 0 82 0 45
2019 Data sciences 51 29 11 0 0 0 9 88 0 10
2019 Project management 30 18 15 11 0 26 0 65 15 20
2019 Other services to the public 28 23 21 5 13 9 0 56 20 40
2019 None of the above 25 32 22 1 6 14 0 66 9 130
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Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. 

Question 65. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Federal regulators 0 100 10
2024 Compliance, inspection and enforcement 0 100 15
2024 Access to information and privacy 0 100 15
2024 Legal services 5 95 145
2024 Administration and operations 9 91 500
2024 Financial management 21 79 25
2024 Policy 0 100 10
2024 Project management 10 90 45
2024 Other services to the public 12 88 85
2024 None of the above 9 91 140
2022 Client contact centre 0 100 25
2022 Access to information and privacy 0 100 10
2022 Legal services 8 92 150
2022 Administration and operations 7 93 425
2022 Human resources 6 94 85
2022 Data sciences 0 100 10
2022 Policy 0 100 20
2022 Other services to the public 5 95 85
2022 None of the above 10 90 175
2020 Federal regulators 0 100 10
2020 Legal services 6 94 130
2020 Administration and operations 10 90 330
2020 Data sciences 0 100 10
2020 Other services to the public 8 92 70
2020 None of the above 7 93 155
2019 Security 0 100 10
2019 Legal services 4 96 110
2019 Administration and operations 9 91 250
2019 Human resources 8 92 55
2019 Information management 0 100 15
2019 Data sciences 0 100 10
2019 Other services to the public 11 89 40
2019 None of the above 5 95 130

Question 66a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 33 67 45
2024 Other services to the public 53 47 10
2022 Legal services 27 73 10
2022 Administration and operations 16 84 30
2022 None of the above 15 85 15
2020 Administration and operations 29 71 30
2019 Administration and operations 41 59 20

Question 66b. From whom did you experience discrimination on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 80 20 45
2024 Other services to the public 66 34 10
2024 None of the above 80 20 15
2022 Legal services 75 25 10
2022 Administration and operations 91 9 30
2022 None of the above 84 16 15

Question 66c. From whom did you experience discrimination on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Other services to the public 0 100 10
2022 Legal services 10 90 10
2022 Administration and operations 0 100 30
2022 None of the above 0 100 15
2020 None of the above 0 100 10
2019 Administration and operations 0 100 20

Question 66d. From whom did you experience discrimination on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 45
2024 Other services to the public 0 100 10
2024 None of the above 0 100 15
2022 Legal services 0 100 10
2022 Administration and operations 0 100 30
2022 None of the above 0 100 15
2020 Administration and operations 0 100 30
2020 None of the above 0 100 10
2019 Administration and operations 0 100 20

Question 66e. From whom did you experience discrimination on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15
2022 Legal services 16 84 10
2022 Administration and operations 3 97 30
2022 None of the above 6 94 15

Question 66f. From whom did you experience discrimination on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Legal services 23 77 10
2022 Administration and operations 8 92 30
2022 None of the above 6 94 15

Question 66g. From whom did you experience discrimination on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 15 85 45
2022 Legal services 0 100 10
2022 Administration and operations 9 91 30
2022 None of the above 5 95 15
2019 Administration and operations 0 100 20

Question 67a. Please indicate the type of discrimination you experienced. …Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 51 49 45
2024 None of the above 49 51 15
2022 Legal services 33 67 10
2022 Administration and operations 46 54 25
2022 None of the above 30 70 15
2020 Administration and operations 30 70 30
2019 Administration and operations 25 75 20

Question 67b. Please indicate the type of discrimination you experienced. …National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 35 65 45
2024 Other services to the public 45 55 10
2024 None of the above 39 61 15
2022 Legal services 27 73 10
2022 Administration and operations 27 73 25
2022 None of the above 35 65 15

Question 67c. Please indicate the type of discrimination you experienced. …Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 16 84 45
2022 Legal services 0 100 10
2022 Administration and operations 27 73 25
2022 None of the above 23 77 15

Question 67d. Please indicate the type of discrimination you experienced. …Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 11 89 45
2022 Legal services 8 92 10
2022 Administration and operations 15 85 25
2022 None of the above 17 83 15
2020 Administration and operations 20 80 30

Question 67e. Please indicate the type of discrimination you experienced. …Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 36 64 45
2022 Legal services 9 91 10
2022 Administration and operations 28 72 25
2022 None of the above 46 54 15
2020 Administration and operations 43 57 30
2019 Administration and operations 59 41 20

Question 67f. Please indicate the type of discrimination you experienced. …Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 17 83 45
2022 Legal services 25 75 10
2022 Administration and operations 30 70 25
2022 None of the above 23 77 15
2020 Administration and operations 30 70 30

Question 67g. Please indicate the type of discrimination you experienced. …Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Legal services 0 100 10
2022 Administration and operations 3 97 25
2022 None of the above 6 94 15
2020 Administration and operations 0 100 30
2020 None of the above 0 100 10

Question 67h. Please indicate the type of discrimination you experienced. …Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Other services to the public 0 100 10
2022 Legal services 0 100 10
2022 Administration and operations 0 100 25
2022 None of the above 0 100 15
2020 Administration and operations 0 100 30

Question 67i. Please indicate the type of discrimination you experienced. …Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Legal services 0 100 10
2022 Administration and operations 3 97 25
2022 None of the above 0 100 15

Question 67j. Please indicate the type of discrimination you experienced. …Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 18 82 45
2022 Legal services 26 74 10
2022 Administration and operations 11 89 25
2022 None of the above 0 100 15
2020 Administration and operations 20 80 30

Question 67k. Please indicate the type of discrimination you experienced. …Genetic characteristics (including a requirement to undergo a genetic test or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 45
2024 Other services to the public 0 100 10
2024 None of the above 0 100 15
2022 Legal services 0 100 10
2022 Administration and operations 3 97 25
2022 None of the above 0 100 15
2019 Administration and operations 0 100 20

Question 67l. Please indicate the type of discrimination you experienced. …Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 23 77 45
2022 Legal services 17 83 10
2022 Administration and operations 11 89 25
2022 None of the above 11 89 15
2020 Administration and operations 21 79 30

Question 67m. Please indicate the type of discrimination you experienced. …Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 45
2024 Other services to the public 0 100 10
2024 None of the above 0 100 15
2022 Legal services 0 100 10
2022 Administration and operations 0 100 25
2022 None of the above 0 100 15
2020 Administration and operations 0 100 30
2019 Administration and operations 0 100 20

Question 68a. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 37 63 45
2024 None of the above 52 48 15
2022 Legal services 34 66 10
2022 Administration and operations 29 71 30
2022 None of the above 35 65 15
2020 Administration and operations 26 74 30
2020 None of the above 44 56 10
2019 Administration and operations 38 62 20

Question 68b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Legal services 8 92 10
2022 Administration and operations 8 92 30
2022 None of the above 5 95 15
2020 Administration and operations 18 82 30

Question 68c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Other services to the public 0 100 10
2024 None of the above 0 100 15
2022 Legal services 8 92 10
2022 Administration and operations 7 93 30
2022 None of the above 0 100 15
2020 None of the above 0 100 10

Question 68d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 20 80 45
2024 None of the above 0 100 15
2022 Legal services 18 82 10
2022 Administration and operations 32 68 30
2022 None of the above 12 88 15
2020 Administration and operations 29 71 30
2020 None of the above 0 100 10

Question 68e. What action(s) did you take to address the discrimination you experienced? …I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15
2022 Legal services 0 100 10
2022 Administration and operations 0 100 30
2022 None of the above 0 100 15
2020 None of the above 0 100 10
2019 Administration and operations 0 100 20

Question 68f. What action(s) did you take to address the discrimination you experienced? …I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 16 84 45
2024 Other services to the public 0 100 10
2024 None of the above 0 100 15
2022 Legal services 0 100 10
2022 Administration and operations 7 93 30
2022 None of the above 0 100 15
2020 None of the above 0 100 10

Question 68g. What action(s) did you take to address the discrimination you experienced? …I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Legal services 18 82 10
2022 Administration and operations 3 97 30
2022 None of the above 7 93 15
2020 None of the above 0 100 10

Question 68h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 14 86 45
2022 Legal services 0 100 10
2022 Administration and operations 14 86 30
2022 None of the above 18 82 15

Question 68i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 42 58 45
2024 Other services to the public 55 45 10
2024 None of the above 41 59 15
2022 Legal services 48 52 10
2022 Administration and operations 46 54 30
2022 None of the above 40 60 15
2020 Administration and operations 45 55 30
2020 None of the above 50 50 10
2019 Administration and operations 41 59 20

Question 69a. Why did you not file a grievance or formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 40
2024 Other services to the public 0 100 10
2024 None of the above 0 100 15
2022 Legal services 9 91 10
2022 Administration and operations 4 96 25
2022 None of the above 6 94 15
2020 None of the above 0 100 10

Question 69b. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 14 86 40
2022 Legal services 0 100 10
2022 Administration and operations 16 84 25
2022 None of the above 11 89 15

Question 69c. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 40
2024 Other services to the public 0 100 10
2024 None of the above 0 100 15
2022 Legal services 0 100 10
2022 Administration and operations 5 95 25
2022 None of the above 6 94 15
2020 None of the above 0 100 10

Question 69d. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 40
2024 Other services to the public 0 100 10
2024 None of the above 0 100 15
2022 Legal services 0 100 10
2022 Administration and operations 5 95 25
2022 None of the above 0 100 15
2020 None of the above 0 100 10

Question 69e. Why did you not file a grievance or formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 40
2024 None of the above 0 100 15
2022 Legal services 0 100 10
2022 Administration and operations 0 100 25
2022 None of the above 0 100 15
2020 None of the above 0 100 10

Question 69f. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Other services to the public 0 100 10
2024 None of the above 0 100 15
2022 Legal services 0 100 10
2022 Administration and operations 9 91 25
2022 None of the above 0 100 15

Question 69g. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Legal services 8 92 10
2022 Administration and operations 0 100 25
2022 None of the above 9 91 15
2020 None of the above 0 100 10

Question 69h. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 31 69 40
2022 Legal services 0 100 10
2022 Administration and operations 18 82 25
2022 None of the above 12 88 15

Question 69i. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 None of the above 0 100 15
2022 Legal services 13 87 10
2022 Administration and operations 21 79 25
2022 None of the above 11 89 15

Question 69j. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 27 73 40
2024 None of the above 46 54 15
2022 Legal services 26 74 10
2022 Administration and operations 26 74 25
2022 None of the above 12 88 15

Question 69k. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 12 88 40
2024 Other services to the public 0 100 10
2024 None of the above 0 100 15
2022 Legal services 9 91 10
2022 Administration and operations 11 89 25
2022 None of the above 11 89 15
2020 None of the above 0 100 10

Question 69l. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 37 63 40
2024 Other services to the public 47 53 10
2024 None of the above 71 29 15
2022 Legal services 51 49 10
2022 Administration and operations 41 59 25
2022 None of the above 42 58 15

Question 69m. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 0 100 40
2024 None of the above 0 100 15
2022 Legal services 0 100 10
2022 Administration and operations 0 100 25
2022 None of the above 6 94 15
2020 None of the above 0 100 10

Question 69n. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Administration and operations 63 37 40
2024 Other services to the public 55 45 10
2024 None of the above 36 64 15
2022 Legal services 43 57 10
2022 Administration and operations 52 48 25
2022 None of the above 47 53 15

Question 69p. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Legal services 18 82 10
2022 Administration and operations 15 85 25
2022 None of the above 13 87 15

Question 70. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 27 22 10 7 4 20 9 69 16 30
2024 Federal regulators 0 18 9 0 0 50 23 65 0 10
2024 Communications or public affairs 0 13 10 18 0 59 0 31 44 10
2024 Access to information and privacy 43 14 0 0 0 21 22 100 0 15
2024 Legal services 16 9 11 4 6 49 4 54 22 145
2024 Administration and operations 16 12 18 3 6 37 8 51 16 500
2024 Human resources 15 15 14 2 6 34 14 58 15 75
2024 Information management 28 4 11 4 0 37 16 68 9 20
2024 Information technology 18 12 16 0 2 45 8 63 4 45
2024 Policy 0 8 15 8 0 43 27 25 25 10
2024 Other services to the public 9 10 20 7 7 40 8 36 26 85
2024 None of the above 10 7 21 4 4 48 6 38 17 140
2022 Client contact centre 23 11 16 6 0 38 6 60 11 25
2022 Communications or public affairs 0 34 6 0 0 55 5 85 0 15
2022 Legal services 13 15 9 5 4 43 11 62 19 150
2022 Administration and operations 16 15 16 3 5 36 9 57 14 425
2022 Human resources 21 21 10 4 2 35 8 72 11 85
2022 Financial management 20 11 24 0 6 30 9 51 10 30
2022 Information technology 12 16 20 2 0 38 12 57 4 45
2022 Project management 15 7 16 0 13 40 9 43 25 35
2022 Other services to the public 13 12 7 4 6 52 7 58 24 85
2022 None of the above 14 13 19 3 2 40 9 53 10 175
2020 Client contact centre 12 27 14 4 4 30 8 63 13 25
2020 Federal regulators 21 0 21 0 0 58 0 49 0 10
2020 Communications or public affairs 16 11 14 0 0 48 11 65 0 20
2020 Security 44 20 15 0 0 22 0 81 0 15
2020 Legal services 19 13 11 5 1 40 10 65 13 130
2020 Administration and operations 18 12 18 6 5 35 6 51 19 330
2020 Human resources 12 26 22 5 0 28 7 59 7 65
2020 Financial management 13 3 17 5 0 48 14 41 14 25
2020 Information management 26 13 35 0 0 26 0 53 0 15
2020 Information technology 19 23 21 2 0 30 4 64 3 45
2020 Data sciences 9 9 27 0 0 44 10 40 0 10
2020 Project management 33 10 20 7 3 27 0 59 14 30
2020 Other services to the public 13 14 19 7 5 37 7 47 20 70
2020 None of the above 17 11 16 4 2 43 6 56 13 155
2019 Client contact centre 7 43 40 5 5 0 0 50 10 15
2019 Federal regulators 7 7 24 7 13 21 20 24 34 15
2019 Communications or public affairs 13 13 25 4 0 33 13 47 8 25
2019 Access to information and privacy 27 11 11 0 11 40 0 64 18 10
2019 Security 10 40 30 0 0 20 0 63 0 10
2019 Legal services 22 18 16 5 1 24 14 63 11 105
2019 Administration and operations 19 16 22 5 4 29 5 52 15 250
2019 Human resources 19 19 28 0 0 30 3 58 0 55
2019 Financial management 20 16 18 4 5 21 16 57 15 20
2019 Information management 30 9 15 6 0 39 0 64 10 15
2019 Information technology 25 19 18 0 0 38 0 71 0 45
2019 Data sciences 40 20 21 0 0 9 9 74 0 10
2019 Project management 28 6 26 9 6 21 6 45 20 20
2019 Other services to the public 10 18 22 5 7 31 8 46 19 40
2019 None of the above 6 16 24 1 6 42 6 41 12 130

Question 71. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 24 7 7 4 9 0 79 13 30
2024 Access to information and privacy 43 21 0 0 0 21 15 100 0 15
2024 Legal services 30 28 13 2 9 18 1 71 13 145
2024 Administration and operations 25 28 18 4 6 17 3 66 12 500
2024 Human resources 22 35 15 3 6 16 4 70 11 80
2024 Financial management 22 21 20 0 4 33 0 64 6 25
2024 Information management 40 20 16 4 0 13 7 75 6 20
2024 Information technology 31 23 17 0 2 23 4 74 2 45
2024 Project management 19 18 25 5 8 19 5 50 17 45
2024 Other services to the public 23 28 13 8 5 18 4 66 18 85
2024 None of the above 18 25 20 3 6 27 1 59 14 140
2022 Client contact centre 39 25 13 0 0 18 6 83 0 25
2022 Access to information and privacy 37 14 7 0 0 42 0 88 0 10
2022 Legal services 33 29 12 6 3 16 1 75 11 150
2022 Administration and operations 33 30 14 3 4 13 2 74 9 425
2022 Human resources 33 36 12 4 4 8 3 78 9 85
2022 Financial management 37 15 17 3 3 19 6 69 8 30
2022 Information management 33 41 12 7 0 8 0 80 8 25
2022 Information technology 32 23 21 2 2 16 4 69 5 45
2022 Data sciences 62 31 0 0 0 8 0 100 0 10
2022 Project management 25 18 17 6 7 24 4 59 17 35
2022 Other services to the public 39 24 9 1 4 21 2 82 6 85
2022 None of the above 27 26 19 5 2 19 1 68 8 175
2020 Client contact centre 29 34 9 0 8 12 8 79 10 25
2020 Federal regulators 38 11 21 0 0 29 0 70 0 10
2020 Communications or public affairs 37 53 4 0 5 0 0 91 5 20
2020 Security 44 42 7 0 0 7 0 92 0 15
2020 Legal services 39 25 14 5 1 15 1 76 7 130
2020 Administration and operations 32 24 18 6 5 14 1 66 13 330
2020 Human resources 33 37 18 3 0 9 0 77 3 65
2020 Financial management 37 35 9 9 0 9 0 79 10 25
2020 Information management 26 25 28 14 0 6 0 55 15 15
2020 Information technology 29 36 10 9 0 15 0 78 10 45
2020 Data sciences 59 30 10 0 0 0 0 90 0 10
2020 Project management 28 26 26 11 3 7 0 57 15 30
2020 Other services to the public 32 27 21 5 3 11 1 67 9 70
2020 None of the above 27 28 17 4 2 20 1 71 8 155
2019 Client contact centre 12 42 29 5 5 7 0 58 11 15
2019 Federal regulators 17 49 7 7 7 7 7 76 15 15
2019 Communications or public affairs 37 37 16 4 0 0 5 79 4 25
2019 Access to information and privacy 39 33 0 0 11 18 0 87 13 10
2019 Security 20 40 20 10 0 11 0 67 11 10
2019 Legal services 41 26 14 7 1 8 3 76 9 110
2019 Administration and operations 35 28 18 5 5 9 1 70 10 250
2019 Human resources 34 38 17 2 0 10 0 80 2 55
2019 Financial management 35 24 13 4 5 13 4 73 11 20
2019 Information management 36 30 18 0 0 15 0 79 0 15
2019 Information technology 37 36 14 0 0 14 0 84 0 45
2019 Data sciences 40 40 11 0 0 0 9 88 0 10
2019 Project management 35 23 16 4 0 22 0 75 5 20
2019 Other services to the public 32 28 17 5 9 9 0 66 16 40
2019 None of the above 27 33 19 1 5 13 1 70 8 130

Question 72. Of those who indicated that they were a victim of race-based discrimination: I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Administration and operations 0 4 29 19 34 14 0 5 61 20
2022 Administration and operations 0 0 14 18 68 0 0 0 86 10
Top of page

Stress and Well-Being

Question 73a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 26 12 12 17 0 8 28 72 30
2024 Intelligence analysts 9 21 36 0 34 0 0 9 91 15
2024 Federal regulators 31 28 19 14 9 0 0 31 69 10
2024 Compliance, inspection and enforcement 22 28 0 8 42 0 0 22 78 15
2024 Communications or public affairs 11 31 48 5 5 0 0 11 89 10
2024 Access to information and privacy 28 31 34 0 7 0 0 28 72 15
2024 Security 20 27 17 11 16 0 8 22 78 15
2024 Legal services 22 33 17 13 14 0 1 22 78 145
2024 Administration and operations 25 33 16 11 13 1 2 25 75 495
2024 Human resources 35 17 21 11 12 0 4 36 64 80
2024 Financial management 50 17 20 5 4 0 5 52 48 25
2024 Information management 36 31 24 9 0 0 0 36 64 20
2024 Information technology 34 27 14 10 12 0 4 35 65 45
2024 Data sciences 10 43 30 9 8 0 0 10 90 10
2024 Policy 36 29 6 0 28 0 0 36 64 10
2024 Project management 32 13 26 7 18 2 3 33 67 45
2024 Other services to the public 34 19 18 10 17 1 2 35 65 85
2024 None of the above 31 26 16 15 9 1 1 32 68 135
2022 Client contact centre 33 13 10 14 25 0 4 25
2022 Compliance, inspection and enforcement 30 19 10 12 19 0 10 10
2022 Communications or public affairs 37 18 23 15 7 0 0 15
2022 Access to information and privacy 21 45 13 10 10 0 0 10
2022 Legal services 22 27 26 11 14 0 1 150
2022 Administration and operations 23 26 21 11 17 0 2 420
2022 Human resources 30 20 25 4 13 0 8 80
2022 Financial management 59 13 14 0 8 0 6 30
2022 Information management 41 26 11 8 15 0 0 25
2022 Information technology 29 39 17 6 6 2 0 45
2022 Data sciences 49 51 0 0 0 0 0 10
2022 Policy 12 32 29 9 14 0 4 20
2022 Project management 18 41 9 19 11 0 2 30
2022 Other services to the public 36 25 17 5 16 0 2 85
2022 None of the above 29 25 22 10 12 1 1 170
2020 Client contact centre 37 25 25 4 9 0 0 25
2020 Federal regulators 38 21 21 19 0 0 0 10
2020 Communications or public affairs 16 52 16 0 16 0 0 20
2020 Security 44 15 22 20 0 0 0 15
2020 Legal services 31 20 25 10 13 1 1 130
2020 Administration and operations 28 23 26 12 9 0 1 330
2020 Human resources 26 31 28 5 10 0 0 60
2020 Financial management 31 29 17 13 4 5 0 25
2020 Information management 20 17 29 20 15 0 0 15
2020 Information technology 41 36 13 6 4 0 0 45
2020 Data sciences 38 51 10 0 0 0 0 10
2020 Project management 15 40 26 8 11 0 0 30
2020 Other services to the public 31 29 25 11 3 2 0 70
2020 None of the above 33 25 18 15 9 0 0 155
2019 Client contact centre 23 20 14 27 16 0 0 15
2019 Federal regulators 27 28 32 7 7 0 0 15
2019 Communications or public affairs 30 21 23 0 27 0 0 25
2019 Access to information and privacy 29 39 11 22 0 0 0 10
2019 Security 10 30 40 10 10 0 0 10
2019 Legal services 18 30 22 15 12 0 2 110
2019 Administration and operations 16 24 20 19 21 0 1 250
2019 Human resources 25 22 24 12 14 0 4 55
2019 Financial management 19 17 24 26 9 0 4 20
2019 Information management 16 34 6 22 22 0 0 15
2019 Information technology 31 36 20 5 9 0 0 45
2019 Data sciences 8 29 31 11 22 0 0 10
2019 Project management 0 33 26 15 26 0 0 20
2019 Other services to the public 28 31 29 3 4 0 5 40
2019 None of the above 21 27 19 14 19 1 1 130

Question 73b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 19 41 13 10 17 0 0 19 81 30
2024 Intelligence analysts 18 21 45 10 6 0 0 18 82 15
2024 Compliance, inspection and enforcement 8 7 8 7 71 0 0 8 92 15
2024 Communications or public affairs 20 8 32 18 15 0 7 21 79 10
2024 Access to information and privacy 37 30 7 0 25 0 0 37 63 15
2024 Security 30 13 14 13 23 0 8 33 67 15
2024 Legal services 7 34 21 16 23 0 0 7 93 145
2024 Administration and operations 15 26 24 17 15 1 2 16 84 495
2024 Human resources 8 14 36 14 26 0 1 8 92 80
2024 Financial management 22 25 26 14 12 0 0 22 78 25
2024 Information management 27 23 33 17 0 0 0 27 73 20
2024 Information technology 20 31 26 16 5 0 2 21 79 45
2024 Data sciences 9 34 31 17 9 0 0 9 91 10
2024 Policy 35 13 27 8 9 0 9 38 62 10
2024 Project management 13 25 20 12 31 0 0 13 87 45
2024 Other services to the public 13 20 19 17 30 0 1 13 87 85
2024 None of the above 13 19 24 13 30 0 1 13 87 140
2022 Client contact centre 25 17 20 15 19 0 4 25
2022 Compliance, inspection and enforcement 9 22 11 29 29 0 0 10
2022 Communications or public affairs 15 15 22 27 15 0 6 15
2022 Access to information and privacy 21 10 39 8 22 0 0 10
2022 Legal services 9 15 27 18 29 0 2 150
2022 Administration and operations 15 29 25 16 15 0 1 420
2022 Human resources 13 28 20 18 20 0 1 85
2022 Financial management 14 31 17 12 17 0 9 30
2022 Information management 40 20 22 15 3 0 0 25
2022 Information technology 6 29 27 23 13 2 0 45
2022 Data sciences 33 21 34 12 0 0 0 10
2022 Policy 17 26 28 14 15 0 0 20
2022 Project management 19 23 26 5 26 0 0 30
2022 Other services to the public 17 24 17 20 20 0 3 85
2022 None of the above 12 23 24 14 26 0 1 170
2020 Client contact centre 20 43 17 8 9 0 4 25
2020 Federal regulators 10 0 29 19 43 0 0 10
2020 Communications or public affairs 27 16 32 16 9 0 0 20
2020 Security 7 7 36 7 42 0 0 15
2020 Legal services 14 26 20 19 21 0 0 130
2020 Administration and operations 18 27 24 14 17 0 0 330
2020 Human resources 10 12 32 17 28 0 0 60
2020 Financial management 18 49 19 8 7 0 0 25
2020 Information management 20 35 20 11 15 0 0 15
2020 Information technology 19 30 29 15 6 0 0 45
2020 Data sciences 30 21 29 20 0 0 0 10
2020 Project management 11 14 25 30 20 0 0 30
2020 Other services to the public 20 27 22 22 9 0 0 70
2020 None of the above 12 22 23 21 22 0 0 155
2019 Client contact centre 18 40 18 0 24 0 0 15
2019 Federal regulators 7 24 24 21 24 0 0 15
2019 Communications or public affairs 21 23 25 22 4 4 0 25
2019 Access to information and privacy 16 22 33 22 7 0 0 10
2019 Security 10 30 30 20 10 0 0 10
2019 Legal services 13 26 30 13 17 0 0 110
2019 Administration and operations 20 25 23 20 12 0 0 250
2019 Human resources 6 18 25 25 20 2 4 55
2019 Financial management 11 16 38 22 9 4 0 20
2019 Information management 40 42 5 6 6 0 0 15
2019 Information technology 19 37 31 9 4 0 0 45
2019 Data sciences 21 50 29 0 0 0 0 10
2019 Project management 15 13 48 12 12 0 0 20
2019 Other services to the public 25 25 22 13 16 0 0 40
2019 None of the above 10 22 24 22 20 1 1 130

Question 73c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 31 22 18 19 7 0 3 32 68 30
2024 Intelligence analysts 26 26 48 0 0 0 0 26 74 15
2024 Federal regulators 0 9 49 0 42 0 0 0 100 10
2024 Compliance, inspection and enforcement 8 13 8 14 57 0 0 8 92 15
2024 Communications or public affairs 26 41 5 23 5 0 0 26 74 10
2024 Access to information and privacy 53 15 7 0 25 0 0 53 47 15
2024 Security 18 7 40 0 27 0 8 20 80 15
2024 Legal services 21 31 16 12 19 1 1 21 79 145
2024 Administration and operations 26 26 23 12 9 0 4 27 73 495
2024 Human resources 18 27 21 11 22 2 0 18 82 75
2024 Financial management 25 21 25 13 16 0 0 25 75 25
2024 Information management 29 40 20 4 7 0 0 29 71 20
2024 Information technology 38 27 20 8 4 0 2 39 61 45
2024 Data sciences 9 50 14 8 18 0 0 9 91 10
2024 Policy 0 42 25 16 16 0 0 0 100 10
2024 Project management 19 25 13 21 20 0 2 20 80 45
2024 Other services to the public 22 19 18 15 22 1 2 23 77 85
2024 None of the above 26 23 19 11 17 1 2 27 73 140
2022 Client contact centre 28 25 13 19 12 0 4 25
2022 Compliance, inspection and enforcement 18 32 20 20 10 0 0 10
2022 Communications or public affairs 24 15 18 27 16 0 0 15
2022 Access to information and privacy 38 22 13 10 16 0 0 10
2022 Legal services 20 30 16 19 14 1 2 150
2022 Administration and operations 29 29 19 12 8 0 2 425
2022 Human resources 22 24 20 10 19 0 4 80
2022 Financial management 32 15 24 8 8 0 12 30
2022 Information management 61 14 14 3 8 0 0 25
2022 Information technology 21 19 39 9 9 2 0 45
2022 Data sciences 33 16 51 0 0 0 0 10
2022 Policy 38 12 16 13 21 0 0 20
2022 Project management 18 22 35 0 22 0 3 30
2022 Other services to the public 27 26 18 13 11 0 5 85
2022 None of the above 26 22 20 9 18 0 4 170
2020 Client contact centre 24 38 18 7 4 0 9 25
2020 Federal regulators 10 40 29 0 21 0 0 10
2020 Communications or public affairs 27 32 5 16 14 0 5 20
2020 Security 15 22 7 15 42 0 0 15
2020 Legal services 21 27 24 14 13 0 2 130
2020 Administration and operations 30 25 20 12 11 1 1 330
2020 Human resources 17 15 34 11 23 0 0 65
2020 Financial management 42 36 12 4 7 0 0 25
2020 Information management 33 21 21 11 8 0 6 15
2020 Information technology 27 35 21 11 6 0 0 45
2020 Data sciences 41 23 26 10 0 0 0 10
2020 Project management 12 41 26 18 3 0 0 30
2020 Other services to the public 31 35 14 14 6 0 1 70
2020 None of the above 26 19 25 14 15 0 1 155
2019 Client contact centre 11 33 25 0 24 0 7 15
2019 Federal regulators 30 31 7 18 13 0 0 15
2019 Communications or public affairs 32 13 22 25 5 4 0 25
2019 Access to information and privacy 27 44 11 0 18 0 0 10
2019 Security 30 31 0 20 20 0 0 10
2019 Legal services 22 40 15 15 6 0 1 105
2019 Administration and operations 25 29 22 14 8 1 1 245
2019 Human resources 14 19 31 11 19 2 4 55
2019 Financial management 23 8 47 9 9 4 0 20
2019 Information management 48 33 6 6 6 0 0 15
2019 Information technology 24 35 32 9 0 0 0 45
2019 Data sciences 42 31 27 0 0 0 0 10
2019 Project management 21 39 26 9 6 0 0 20
2019 Other services to the public 35 16 23 15 8 0 3 40
2019 None of the above 27 19 23 15 15 1 1 130

Question 73d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 20 10 17 14 35 0 4 21 79 30
2024 Intelligence analysts 8 21 36 0 35 0 0 8 92 15
2024 Federal regulators 9 20 28 23 19 0 0 9 91 10
2024 Compliance, inspection and enforcement 16 14 14 14 35 6 0 17 83 15
2024 Communications or public affairs 26 0 14 11 49 0 0 26 74 10
2024 Access to information and privacy 45 7 23 0 25 0 0 45 55 15
2024 Security 35 7 7 20 23 0 8 39 61 15
2024 Legal services 26 21 20 14 15 1 4 28 72 145
2024 Administration and operations 17 18 22 18 20 1 3 18 82 500
2024 Human resources 11 20 26 18 25 0 0 11 89 75
2024 Financial management 27 19 34 17 4 0 0 27 73 25
2024 Information management 20 18 30 12 19 0 0 20 80 20
2024 Information technology 18 23 23 19 15 0 2 19 81 45
2024 Data sciences 19 31 24 7 18 0 0 19 81 10
2024 Policy 14 19 46 13 7 0 0 14 86 10
2024 Project management 11 18 19 22 27 0 2 12 88 45
2024 Other services to the public 21 20 16 10 23 6 4 24 76 85
2024 None of the above 23 17 20 13 20 3 5 24 76 140
2022 Client contact centre 15 26 14 18 24 0 4 25
2022 Compliance, inspection and enforcement 9 19 41 21 9 0 0 10
2022 Communications or public affairs 23 22 25 30 0 0 0 15
2022 Access to information and privacy 44 0 12 18 27 0 0 10
2022 Legal services 23 21 22 10 13 7 4 150
2022 Administration and operations 21 27 18 17 16 1 2 420
2022 Human resources 10 26 28 14 19 0 3 80
2022 Financial management 21 16 35 3 17 0 9 30
2022 Information management 28 25 30 6 11 0 0 25
2022 Information technology 8 26 20 21 21 4 0 45
2022 Data sciences 30 52 18 0 0 0 0 10
2022 Policy 23 13 25 4 34 0 0 20
2022 Project management 15 16 22 8 25 3 10 30
2022 Other services to the public 23 30 12 15 14 1 5 85
2022 None of the above 21 27 18 13 14 2 6 170
2020 Client contact centre 31 22 22 12 8 0 4 25
2020 Federal regulators 21 29 32 7 11 0 0 10
2020 Communications or public affairs 30 18 24 12 16 0 0 15
2020 Security 22 29 7 20 22 0 0 15
2020 Legal services 32 22 19 13 9 2 3 130
2020 Administration and operations 26 20 24 14 14 3 1 330
2020 Human resources 14 16 21 20 28 0 0 65
2020 Financial management 29 48 16 4 4 0 0 25
2020 Information management 15 33 21 12 13 0 6 15
2020 Information technology 17 34 23 11 15 0 0 45
2020 Data sciences 30 33 37 0 0 0 0 10
2020 Project management 14 32 22 19 10 4 0 30
2020 Other services to the public 30 22 23 14 6 3 1 70
2020 None of the above 28 19 21 12 14 3 3 155
2019 Client contact centre 22 14 32 7 19 0 7 15
2019 Federal regulators 17 17 14 27 24 0 0 15
2019 Communications or public affairs 20 29 9 25 13 4 0 25
2019 Access to information and privacy 27 55 0 7 11 0 0 10
2019 Security 20 20 30 10 20 0 0 10
2019 Legal services 25 22 24 17 10 1 2 110
2019 Administration and operations 14 26 25 19 14 1 1 250
2019 Human resources 16 7 27 20 27 0 4 55
2019 Financial management 19 12 31 25 9 4 0 20
2019 Information management 36 39 12 6 6 0 0 15
2019 Information technology 24 22 21 19 12 2 0 40
2019 Data sciences 18 53 29 0 0 0 0 10
2019 Project management 7 33 23 24 13 0 0 20
2019 Other services to the public 20 23 19 18 12 2 5 40
2019 None of the above 14 27 21 15 19 4 1 130

Question 73e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 39 13 7 0 0 6 37 63 30
2024 Intelligence analysts 42 42 6 0 0 0 10 46 54 15
2024 Federal regulators 9 18 10 9 42 0 11 11 89 10
2024 Compliance, inspection and enforcement 23 0 0 0 71 7 0 24 76 15
2024 Communications or public affairs 39 32 7 12 10 0 0 39 61 10
2024 Access to information and privacy 87 0 0 6 7 0 0 87 13 15
2024 Security 78 7 7 0 0 0 8 85 15 15
2024 Legal services 38 19 12 5 19 1 7 41 59 145
2024 Administration and operations 45 20 10 6 5 0 14 53 47 500
2024 Human resources 43 24 10 10 4 0 9 47 53 80
2024 Financial management 41 29 14 4 8 0 4 43 57 25
2024 Information management 56 20 20 0 0 0 4 59 41 20
2024 Information technology 41 41 13 0 2 0 4 42 58 45
2024 Data sciences 17 25 24 8 7 0 19 21 79 10
2024 Policy 55 8 28 0 0 0 9 61 39 10
2024 Project management 38 21 0 12 18 0 10 43 57 45
2024 Other services to the public 23 21 9 12 15 4 17 29 71 85
2024 None of the above 39 14 9 8 16 1 13 45 55 140
2022 Client contact centre 57 29 6 4 0 0 4 25
2022 Compliance, inspection and enforcement 43 10 11 19 17 0 0 10
2022 Communications or public affairs 50 14 0 15 7 0 13 15
2022 Access to information and privacy 46 24 0 7 15 0 8 10
2022 Legal services 29 16 17 13 20 0 4 150
2022 Administration and operations 48 18 12 8 7 0 7 420
2022 Human resources 42 21 15 9 8 0 5 80
2022 Financial management 35 20 15 0 14 3 12 30
2022 Information management 71 19 6 0 0 0 4 25
2022 Information technology 38 35 17 5 1 2 2 45
2022 Data sciences 54 8 38 0 0 0 0 10
2022 Policy 36 20 10 14 21 0 0 20
2022 Project management 30 26 18 6 15 0 6 30
2022 Other services to the public 43 11 17 5 14 0 10 85
2022 None of the above 36 22 8 9 17 1 8 175
2020 Client contact centre 58 7 15 8 0 0 12 25
2020 Federal regulators 38 11 19 32 0 0 0 10
2020 Communications or public affairs 37 16 27 0 14 0 5 20
2020 Security 44 22 0 7 27 0 0 15
2020 Legal services 31 21 16 12 16 1 5 130
2020 Administration and operations 44 17 16 7 9 0 6 330
2020 Human resources 34 15 28 8 12 0 3 65
2020 Financial management 46 34 7 8 0 0 5 25
2020 Information management 46 21 20 0 8 0 6 15
2020 Information technology 41 40 12 7 0 0 0 45
2020 Data sciences 41 33 16 10 0 0 0 10
2020 Project management 23 22 19 9 14 4 8 30
2020 Other services to the public 46 25 9 11 5 0 5 70
2020 None of the above 37 21 15 14 8 0 5 155
2019 Client contact centre 40 28 7 0 19 0 7 15
2019 Federal regulators 37 31 7 5 13 0 7 15
2019 Communications or public affairs 45 30 4 13 0 4 4 25
2019 Access to information and privacy 60 0 29 0 0 0 11 10
2019 Security 50 40 10 0 0 0 0 10
2019 Legal services 36 29 11 8 12 1 3 110
2019 Administration and operations 51 19 13 5 5 1 6 250
2019 Human resources 37 28 17 10 3 0 5 50
2019 Financial management 23 35 20 9 9 4 0 20
2019 Information management 87 6 6 0 0 0 0 15
2019 Information technology 51 28 14 5 2 0 0 45
2019 Data sciences 50 31 18 0 0 0 0 10
2019 Project management 37 38 8 6 6 0 6 20
2019 Other services to the public 47 5 19 14 3 0 12 40
2019 None of the above 38 20 10 10 15 2 6 130

Question 73f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 21 21 22 20 16 0 0 21 79 30
2024 Intelligence analysts 19 15 15 21 31 0 0 19 81 15
2024 Federal regulators 0 9 30 18 43 0 0 0 100 10
2024 Compliance, inspection and enforcement 16 7 14 0 63 0 0 16 84 15
2024 Communications or public affairs 21 37 18 5 18 0 0 21 79 10
2024 Access to information and privacy 49 15 0 16 21 0 0 49 51 15
2024 Security 38 13 7 6 28 0 8 42 58 15
2024 Legal services 18 28 17 9 27 0 1 19 81 145
2024 Administration and operations 27 22 18 13 18 0 3 28 72 495
2024 Human resources 15 28 17 17 22 0 1 15 85 80
2024 Financial management 34 25 25 9 8 0 0 34 66 25
2024 Information management 31 32 11 14 11 0 0 31 69 20
2024 Information technology 36 24 14 12 12 0 2 37 63 45
2024 Data sciences 17 16 16 35 15 0 0 17 83 10
2024 Policy 40 0 24 21 15 0 0 40 60 10
2024 Project management 14 18 12 12 43 0 0 14 86 45
2024 Other services to the public 24 19 17 12 26 0 1 25 75 85
2024 None of the above 23 18 16 14 23 1 4 24 76 140
2022 Client contact centre 33 28 20 11 4 0 4 25
2022 Compliance, inspection and enforcement 19 21 21 31 9 0 0 10
2022 Communications or public affairs 21 19 12 40 7 0 0 15
2022 Access to information and privacy 32 22 17 0 15 0 14 10
2022 Legal services 18 21 23 15 20 1 1 150
2022 Administration and operations 32 29 19 9 11 0 0 420
2022 Human resources 39 26 6 11 16 0 3 80
2022 Financial management 44 17 21 3 12 0 4 30
2022 Information management 62 6 10 12 5 0 4 25
2022 Information technology 36 19 34 5 4 2 0 45
2022 Data sciences 62 28 10 0 0 0 0 10
2022 Policy 23 25 28 4 20 0 0 20
2022 Project management 47 21 5 9 18 0 0 30
2022 Other services to the public 28 29 19 4 20 0 0 85
2022 None of the above 28 21 21 10 20 0 1 175
2020 Client contact centre 39 34 28 0 0 0 0 25
2020 Federal regulators 17 11 32 11 29 0 0 10
2020 Communications or public affairs 32 21 21 5 20 0 0 20
2020 Security 22 22 29 0 27 0 0 15
2020 Legal services 26 20 21 13 18 2 1 130
2020 Administration and operations 32 25 19 10 13 1 0 330
2020 Human resources 24 24 21 14 16 0 0 65
2020 Financial management 29 38 24 5 4 0 0 25
2020 Information management 36 15 13 28 8 0 0 15
2020 Information technology 32 38 21 7 2 0 0 45
2020 Data sciences 32 21 27 20 0 0 0 10
2020 Project management 21 32 25 11 12 0 0 30
2020 Other services to the public 26 24 20 19 9 2 0 70
2020 None of the above 20 27 20 17 15 0 1 155
2019 Client contact centre 49 14 18 0 19 0 0 15
2019 Federal regulators 34 28 25 0 13 0 0 15
2019 Communications or public affairs 30 30 29 11 0 0 0 25
2019 Access to information and privacy 39 33 11 7 11 0 0 10
2019 Security 30 50 0 10 11 0 0 10
2019 Legal services 23 31 19 12 16 0 0 110
2019 Administration and operations 31 30 19 10 8 0 1 250
2019 Human resources 34 21 23 13 6 0 4 55
2019 Financial management 36 14 26 21 0 4 0 20
2019 Information management 40 42 6 0 6 5 0 15
2019 Information technology 37 31 23 7 2 0 0 45
2019 Data sciences 11 42 38 9 0 0 0 10
2019 Project management 26 20 33 9 6 0 6 20
2019 Other services to the public 40 17 16 13 5 0 8 40
2019 None of the above 30 26 13 12 16 1 2 125

Question 73g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 25 34 8 24 4 4 0 26 74 30
2024 Intelligence analysts 16 55 0 0 19 10 0 18 82 15
2024 Federal regulators 0 39 18 9 24 0 9 0 100 10
2024 Compliance, inspection and enforcement 8 14 35 6 36 0 0 8 92 15
2024 Communications or public affairs 41 13 36 5 5 0 0 41 59 10
2024 Access to information and privacy 44 26 13 0 9 0 8 48 52 15
2024 Security 24 20 12 14 21 0 8 27 73 15
2024 Legal services 33 23 18 5 18 2 1 34 66 145
2024 Administration and operations 25 27 19 10 12 2 5 27 73 495
2024 Human resources 26 28 21 10 9 2 4 27 73 75
2024 Financial management 33 13 30 21 0 0 4 34 66 25
2024 Information management 55 21 20 0 0 5 0 57 43 20
2024 Information technology 35 35 13 12 2 0 2 36 64 45
2024 Data sciences 18 32 40 0 0 0 10 20 80 10
2024 Policy 19 23 8 13 37 0 0 19 81 10
2024 Project management 12 34 20 9 20 2 2 13 87 45
2024 Other services to the public 33 24 18 7 15 0 4 35 65 85
2024 None of the above 24 20 22 8 21 1 3 25 75 140
2022 Client contact centre 31 29 29 7 0 0 4 25
2022 Compliance, inspection and enforcement 43 19 0 10 9 9 11 10
2022 Communications or public affairs 39 27 12 18 5 0 0 15
2022 Access to information and privacy 60 16 16 0 8 0 0 10
2022 Legal services 33 27 25 3 6 1 5 150
2022 Administration and operations 37 27 18 9 5 1 3 420
2022 Human resources 31 34 15 10 3 5 3 80
2022 Financial management 49 13 11 9 11 0 7 30
2022 Information management 33 25 25 6 5 0 5 25
2022 Information technology 22 42 23 6 4 2 0 45
2022 Data sciences 64 23 0 0 12 0 0 10
2022 Policy 21 26 36 4 14 0 0 20
2022 Project management 27 27 20 3 16 6 0 30
2022 Other services to the public 39 21 18 15 5 0 2 85
2022 None of the above 34 27 18 12 5 1 2 170
2020 Client contact centre 28 32 28 0 0 4 8 25
2020 Federal regulators 38 43 0 19 0 0 0 10
2020 Communications or public affairs 32 16 21 16 14 0 0 20
2020 Security 42 29 15 15 0 0 0 15
2020 Legal services 37 30 21 6 4 2 2 130
2020 Administration and operations 32 29 20 12 6 1 1 330
2020 Human resources 35 25 24 11 4 0 0 65
2020 Financial management 50 16 16 4 4 0 11 25
2020 Information management 33 40 0 21 0 0 6 15
2020 Information technology 28 42 22 2 4 0 2 45
2020 Data sciences 19 51 9 21 0 0 0 10
2020 Project management 29 28 30 13 0 0 0 30
2020 Other services to the public 31 30 15 17 2 3 1 70
2020 None of the above 33 28 18 11 7 1 3 155
2019 Client contact centre 34 20 25 0 17 3 0 15
2019 Federal regulators 33 23 15 15 14 0 0 15
2019 Communications or public affairs 42 30 17 4 8 0 0 25
2019 Access to information and privacy 39 29 11 11 0 11 0 10
2019 Security 40 40 20 0 0 0 0 10
2019 Legal services 34 29 22 14 1 1 0 110
2019 Administration and operations 30 30 22 10 6 0 1 250
2019 Human resources 27 30 18 16 6 0 4 55
2019 Financial management 32 9 25 9 9 4 12 20
2019 Information management 46 48 0 6 0 0 0 15
2019 Information technology 21 44 21 7 5 2 0 45
2019 Data sciences 19 81 0 0 0 0 0 10
2019 Project management 23 46 22 9 0 0 0 20
2019 Other services to the public 24 22 34 13 2 0 5 40
2019 None of the above 33 29 18 13 6 1 1 130

Question 73h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 31 18 22 18 11 0 0 31 69 30
2024 Intelligence analysts 35 32 15 9 10 0 0 35 65 15
2024 Federal regulators 10 9 49 9 14 0 9 11 89 10
2024 Compliance, inspection and enforcement 24 22 47 0 8 0 0 24 76 15
2024 Communications or public affairs 17 12 20 36 14 0 0 17 83 10
2024 Access to information and privacy 42 30 9 7 12 0 0 42 58 15
2024 Security 11 15 13 20 34 0 8 11 89 15
2024 Legal services 32 31 19 7 8 1 1 33 67 145
2024 Administration and operations 20 26 22 12 14 1 5 22 78 500
2024 Human resources 11 28 32 14 14 1 0 12 88 75
2024 Financial management 22 20 21 33 4 0 0 22 78 25
2024 Information management 45 15 20 0 11 0 9 49 51 20
2024 Information technology 29 30 21 17 2 0 2 30 70 45
2024 Data sciences 0 25 57 0 9 0 10 0 100 10
2024 Policy 0 36 29 7 28 0 0 0 100 10
2024 Project management 15 14 26 19 24 0 2 16 84 45
2024 Other services to the public 30 28 17 6 10 2 7 33 67 85
2024 None of the above 25 25 23 6 15 4 2 27 73 140
2022 Client contact centre 14 51 6 25 0 0 4 25
2022 Compliance, inspection and enforcement 52 9 9 10 11 0 10 10
2022 Communications or public affairs 35 25 7 21 12 0 0 15
2022 Access to information and privacy 21 36 20 15 0 0 8 10
2022 Legal services 40 24 18 9 4 1 4 150
2022 Administration and operations 30 26 21 12 9 1 2 420
2022 Human resources 19 32 22 16 9 0 1 80
2022 Financial management 31 25 23 5 6 0 10 30
2022 Information management 40 16 17 16 11 0 0 25
2022 Information technology 14 31 22 8 23 2 0 45
2022 Data sciences 23 43 33 0 0 0 0 10
2022 Policy 30 18 33 0 18 0 0 20
2022 Project management 15 43 24 3 15 0 0 30
2022 Other services to the public 36 28 20 8 4 0 3 85
2022 None of the above 35 22 22 8 6 1 6 175
2020 Client contact centre 24 33 31 8 4 0 0 25
2020 Federal regulators 28 62 0 0 11 0 0 10
2020 Communications or public affairs 27 16 43 5 9 0 0 20
2020 Security 29 22 15 5 29 0 0 15
2020 Legal services 29 37 21 7 3 0 2 130
2020 Administration and operations 22 27 25 11 13 1 1 330
2020 Human resources 11 30 25 18 16 0 0 65
2020 Financial management 37 39 13 7 4 0 0 25
2020 Information management 35 19 0 33 8 0 6 15
2020 Information technology 11 39 34 13 4 0 0 45
2020 Data sciences 12 47 31 0 9 0 0 10
2020 Project management 11 25 19 26 19 0 0 30
2020 Other services to the public 28 32 15 14 8 2 2 70
2020 None of the above 27 31 21 8 10 2 1 155
2019 Client contact centre 17 30 23 7 17 0 7 15
2019 Federal regulators 21 34 0 37 7 0 0 15
2019 Communications or public affairs 25 24 25 13 13 0 0 25
2019 Access to information and privacy 39 11 18 11 0 11 11 10
2019 Security 20 40 20 0 20 0 0 10
2019 Legal services 34 29 25 9 2 2 0 110
2019 Administration and operations 24 28 22 14 11 1 0 250
2019 Human resources 21 25 26 10 14 0 5 55
2019 Financial management 16 41 22 9 9 4 0 20
2019 Information management 25 39 17 6 13 0 0 15
2019 Information technology 31 32 23 7 7 0 0 45
2019 Data sciences 0 42 37 21 0 0 0 10
2019 Project management 15 37 26 7 15 0 0 20
2019 Other services to the public 29 22 27 17 0 3 3 40
2019 None of the above 31 31 15 12 8 1 1 125

Question 73i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 35 21 12 18 11 4 0 36 64 30
2024 Intelligence analysts 35 37 18 0 0 10 0 39 61 15
2024 Federal regulators 24 58 9 9 0 0 0 24 76 10
2024 Compliance, inspection and enforcement 24 49 19 0 8 0 0 24 76 15
2024 Communications or public affairs 44 22 7 23 5 0 0 44 56 10
2024 Access to information and privacy 58 21 9 0 12 0 0 58 42 15
2024 Security 18 7 20 14 33 0 8 20 80 15
2024 Legal services 46 28 11 5 8 1 1 47 53 145
2024 Administration and operations 31 30 15 7 11 1 5 33 67 495
2024 Human resources 22 37 19 12 10 0 0 22 78 80
2024 Financial management 33 21 16 20 10 0 0 33 67 25
2024 Information management 51 10 22 0 7 0 11 57 43 20
2024 Information technology 33 29 14 17 7 0 0 33 67 45
2024 Data sciences 35 49 0 16 0 0 0 35 65 10
2024 Policy 8 0 42 20 30 0 0 8 92 10
2024 Project management 18 30 21 10 19 0 2 18 82 45
2024 Other services to the public 44 21 15 5 10 2 4 47 53 85
2024 None of the above 38 26 9 11 8 3 6 41 59 140
2022 Client contact centre 37 35 14 4 6 0 4 25
2022 Communications or public affairs 55 18 7 15 4 0 0 15
2022 Access to information and privacy 51 23 17 0 0 0 8 10
2022 Legal services 50 27 15 4 2 0 3 150
2022 Administration and operations 37 28 18 9 6 0 2 420
2022 Human resources 39 29 17 6 7 0 3 80
2022 Financial management 39 23 5 18 5 0 10 30
2022 Information management 56 13 13 16 3 0 0 25
2022 Information technology 28 19 24 17 10 2 0 45
2022 Data sciences 42 33 13 12 0 0 0 10
2022 Policy 30 17 35 4 14 0 0 20
2022 Project management 17 50 15 7 12 0 0 30
2022 Other services to the public 52 21 12 7 5 0 4 85
2022 None of the above 47 23 18 2 5 1 3 175
2020 Client contact centre 32 27 22 11 0 4 4 25
2020 Federal regulators 38 51 0 11 0 0 0 10
2020 Communications or public affairs 27 37 16 16 4 0 0 20
2020 Security 29 22 7 20 22 0 0 15
2020 Legal services 43 26 27 1 2 0 1 130
2020 Administration and operations 32 25 21 10 10 1 1 330
2020 Human resources 29 33 16 13 10 0 0 65
2020 Financial management 30 46 11 4 4 0 5 25
2020 Information management 49 14 15 8 15 0 0 15
2020 Information technology 24 46 20 7 4 0 0 45
2020 Data sciences 23 27 30 20 0 0 0 10
2020 Project management 25 29 21 14 12 0 0 30
2020 Other services to the public 33 40 13 8 5 2 0 70
2020 None of the above 40 34 14 7 3 0 1 155
2019 Client contact centre 46 7 37 0 10 0 0 15
2019 Federal regulators 18 45 15 15 7 0 0 15
2019 Communications or public affairs 54 12 8 13 13 0 0 25
2019 Access to information and privacy 27 18 33 11 0 0 11 10
2019 Security 50 30 10 0 10 0 0 10
2019 Legal services 43 27 14 13 1 2 0 110
2019 Administration and operations 35 23 19 13 7 0 2 250
2019 Human resources 22 31 20 21 3 0 4 50
2019 Financial management 19 29 29 4 13 4 0 20
2019 Information management 25 39 24 5 6 0 0 15
2019 Information technology 24 42 21 9 5 0 0 45
2019 Data sciences 21 58 11 11 0 0 0 10
2019 Project management 26 20 22 18 13 0 0 20
2019 Other services to the public 54 16 17 8 0 0 5 40
2019 None of the above 43 21 18 8 7 1 1 130

Question 73j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 8 17 32 4 4 0 36 64 30
2024 Intelligence analysts 25 58 9 0 8 0 0 25 75 15
2024 Federal regulators 20 38 19 14 9 0 0 20 80 10
2024 Compliance, inspection and enforcement 8 30 19 8 29 7 0 8 92 15
2024 Communications or public affairs 21 44 16 8 10 0 0 21 79 10
2024 Access to information and privacy 66 7 8 7 12 0 0 66 34 15
2024 Security 44 0 7 0 41 0 8 48 52 15
2024 Legal services 49 20 12 5 14 1 1 49 51 145
2024 Administration and operations 35 24 16 8 14 1 3 37 63 500
2024 Human resources 34 27 18 11 10 0 0 34 66 80
2024 Financial management 30 17 37 8 9 0 0 30 70 25
2024 Information management 63 12 8 5 11 0 0 63 37 20
2024 Information technology 47 29 18 2 4 0 0 47 53 45
2024 Data sciences 56 9 35 0 0 0 0 56 44 10
2024 Policy 41 9 0 21 30 0 0 41 59 10
2024 Project management 50 10 17 8 14 0 2 51 49 45
2024 Other services to the public 42 25 10 7 15 0 1 42 58 85
2024 None of the above 37 25 12 6 16 2 2 39 61 140
2022 Client contact centre 45 30 7 8 6 0 4 25
2022 Compliance, inspection and enforcement 40 40 10 0 11 0 0 10
2022 Communications or public affairs 49 7 25 15 4 0 0 15
2022 Access to information and privacy 52 17 23 8 0 0 0 10
2022 Legal services 45 22 17 8 4 3 2 150
2022 Administration and operations 42 27 12 9 9 0 2 420
2022 Human resources 45 25 21 5 3 0 1 85
2022 Financial management 44 22 8 3 18 0 7 30
2022 Information management 61 21 5 11 3 0 0 25
2022 Information technology 50 27 16 2 4 2 0 45
2022 Data sciences 72 20 8 0 0 0 0 10
2022 Policy 43 22 23 11 0 0 0 20
2022 Project management 34 32 11 2 13 0 7 35
2022 Other services to the public 42 32 10 9 4 2 1 85
2022 None of the above 44 22 14 9 8 1 3 175
2020 Client contact centre 20 33 22 13 8 0 4 25
2020 Federal regulators 38 32 11 19 0 0 0 10
2020 Communications or public affairs 38 32 16 9 5 0 0 20
2020 Security 44 20 7 22 7 0 0 15
2020 Legal services 42 25 17 10 5 0 1 130
2020 Administration and operations 38 24 16 10 11 0 1 325
2020 Human resources 37 30 16 10 7 0 0 65
2020 Financial management 50 27 4 13 6 0 0 25
2020 Information management 51 27 6 0 15 0 0 15
2020 Information technology 43 30 20 7 0 0 0 45
2020 Data sciences 38 31 20 10 0 0 0 10
2020 Project management 41 29 24 3 3 0 0 30
2020 Other services to the public 46 26 9 9 6 3 0 70
2020 None of the above 41 30 11 9 7 1 3 155
2019 Client contact centre 38 15 16 14 17 0 0 15
2019 Federal regulators 26 30 0 30 14 0 0 15
2019 Communications or public affairs 62 8 8 9 12 0 0 25
2019 Security 40 40 10 0 0 0 10 10
2019 Legal services 38 31 11 13 6 1 1 110
2019 Administration and operations 37 25 16 11 10 0 1 250
2019 Human resources 44 23 10 7 12 0 4 55
2019 Financial management 33 24 21 0 13 4 4 20
2019 Information management 51 31 6 12 0 0 0 15
2019 Information technology 35 39 14 7 2 0 2 45
2019 Data sciences 62 38 0 0 0 0 0 10
2019 Project management 50 22 15 9 4 0 0 20
2019 Other services to the public 33 25 17 12 5 0 8 40
2019 None of the above 36 24 16 9 13 1 1 130

Question 73k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 48 19 19 4 10 0 0 48 52 25
2024 Intelligence analysts 48 34 8 0 10 0 0 48 52 15
2024 Compliance, inspection and enforcement 35 21 22 8 14 0 0 35 65 15
2024 Communications or public affairs 64 23 0 0 14 0 0 64 36 10
2024 Access to information and privacy 78 7 15 0 0 0 0 78 22 15
2024 Security 38 19 27 0 8 0 8 41 59 15
2024 Legal services 48 32 9 2 8 1 1 48 52 145
2024 Administration and operations 47 27 12 5 5 0 4 49 51 500
2024 Human resources 52 24 13 4 5 0 1 53 47 80
2024 Financial management 45 26 21 8 0 0 0 45 55 25
2024 Information management 63 14 19 0 4 0 0 63 37 20
2024 Information technology 66 19 12 0 2 0 0 66 34 45
2024 Data sciences 58 33 9 0 0 0 0 58 42 10
2024 Policy 22 41 22 0 15 0 0 22 78 10
2024 Project management 50 26 11 2 10 0 2 51 49 45
2024 Other services to the public 51 24 10 9 4 0 1 52 48 85
2024 None of the above 46 25 7 10 7 0 4 48 52 140
2022 Client contact centre 63 31 3 0 0 0 4 25
2022 Compliance, inspection and enforcement 62 10 19 9 0 0 0 10
2022 Communications or public affairs 51 27 18 0 4 0 0 15
2022 Access to information and privacy 69 0 10 14 0 0 7 10
2022 Legal services 30 34 17 8 9 0 2 150
2022 Administration and operations 47 25 15 5 6 0 2 420
2022 Human resources 54 27 11 2 3 0 3 80
2022 Financial management 39 17 23 8 7 0 7 30
2022 Information management 76 11 13 0 0 0 0 25
2022 Information technology 54 14 17 7 4 2 2 45
2022 Data sciences 92 8 0 0 0 0 0 10
2022 Policy 33 35 18 14 0 0 0 20
2022 Project management 48 23 7 13 6 0 4 35
2022 Other services to the public 50 28 12 0 6 2 2 85
2022 None of the above 47 29 10 6 6 0 2 170
2020 Client contact centre 40 27 18 11 4 0 0 25
2020 Federal regulators 21 11 19 29 21 0 0 10
2020 Communications or public affairs 27 32 32 4 5 0 0 20
2020 Security 36 49 7 7 0 0 0 15
2020 Legal services 16 31 28 17 7 0 2 130
2020 Administration and operations 31 27 21 13 7 0 0 330
2020 Human resources 14 38 35 10 3 0 0 60
2020 Financial management 31 26 20 22 0 0 0 25
2020 Information management 19 29 20 13 20 0 0 15
2020 Information technology 33 28 28 6 2 0 2 45
2020 Data sciences 19 10 41 20 10 0 0 10
2020 Project management 17 19 34 25 6 0 0 30
2020 Other services to the public 23 32 17 16 10 2 0 70
2020 None of the above 21 36 24 13 5 0 0 155

Question 73l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 39 25 3 18 16 0 0 39 61 30
2024 Intelligence analysts 44 25 21 10 0 0 0 44 56 15
2024 Federal regulators 9 30 52 0 9 0 0 9 91 10
2024 Compliance, inspection and enforcement 14 26 22 31 6 0 0 14 86 15
2024 Communications or public affairs 84 0 12 0 5 0 0 84 16 10
2024 Access to information and privacy 53 21 6 0 12 8 0 57 43 15
2024 Security 24 20 18 14 16 0 8 26 74 15
2024 Legal services 28 32 19 8 12 1 1 28 72 145
2024 Administration and operations 33 29 18 10 8 0 3 34 66 495
2024 Human resources 36 19 22 11 8 0 3 37 63 80
2024 Financial management 33 29 22 12 4 0 0 33 67 25
2024 Information management 44 16 24 4 11 0 0 44 56 20
2024 Information technology 50 24 20 2 4 0 0 50 50 45
2024 Data sciences 47 45 8 0 0 0 0 47 53 10
2024 Policy 42 8 25 0 16 0 9 46 54 10
2024 Project management 24 18 27 9 18 2 2 25 75 45
2024 Other services to the public 32 33 13 8 11 0 2 32 68 85
2024 None of the above 39 27 14 6 13 0 1 39 61 140
2022 Client contact centre 45 32 6 10 0 0 8 25
2022 Compliance, inspection and enforcement 31 37 9 12 0 0 11 10
2022 Communications or public affairs 49 30 6 15 0 0 0 15
2022 Access to information and privacy 40 23 30 0 7 0 0 10
2022 Legal services 25 37 19 12 5 0 1 150
2022 Administration and operations 32 26 20 12 8 0 1 420
2022 Human resources 33 30 22 8 6 0 1 80
2022 Financial management 39 15 20 6 8 0 12 30
2022 Information management 44 24 23 5 3 0 0 25
2022 Information technology 29 19 24 25 2 2 0 45
2022 Data sciences 65 35 0 0 0 0 0 10
2022 Policy 32 37 4 22 4 0 0 20
2022 Project management 24 40 18 6 5 3 4 35
2022 Other services to the public 29 26 26 5 9 2 3 85
2022 None of the above 38 26 20 9 6 0 2 175
2020 Client contact centre 26 33 11 9 16 0 4 25
2020 Federal regulators 28 8 21 32 11 0 0 10
2020 Communications or public affairs 37 27 9 11 16 0 0 20
2020 Security 29 22 15 27 7 0 0 15
2020 Legal services 24 35 21 13 6 0 0 130
2020 Administration and operations 25 23 21 16 14 0 1 330
2020 Human resources 16 39 24 14 7 0 0 60
2020 Financial management 36 46 11 7 0 0 0 25
2020 Information management 31 30 12 12 15 0 0 15
2020 Information technology 32 30 19 15 2 0 2 45
2020 Data sciences 58 42 0 0 0 0 0 10
2020 Project management 17 38 28 14 4 0 0 30
2020 Other services to the public 25 24 24 18 9 0 0 70
2020 None of the above 29 32 19 12 7 0 1 155
2019 Client contact centre 22 36 30 0 5 0 7 15
2019 Federal regulators 11 37 30 8 15 0 0 15
2019 Communications or public affairs 54 20 13 4 8 0 0 25
2019 Access to information and privacy 39 22 0 21 7 0 11 10
2019 Security 40 40 10 10 0 0 0 10
2019 Legal services 38 35 13 9 3 1 1 105
2019 Administration and operations 35 26 24 10 4 1 1 250
2019 Human resources 28 34 15 9 10 0 4 50
2019 Financial management 20 26 21 4 13 4 12 20
2019 Information management 30 51 6 13 0 0 0 15
2019 Information technology 29 45 16 5 2 0 2 40
2019 Data sciences 71 18 11 0 0 0 0 10
2019 Project management 24 41 17 9 9 0 0 20
2019 Other services to the public 43 28 16 3 5 0 5 40
2019 None of the above 44 24 17 4 8 1 2 130

Question 73m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 33 18 13 11 21 0 4 34 66 30
2024 Intelligence analysts 19 13 8 28 32 0 0 19 81 15
2024 Federal regulators 39 18 9 24 10 0 0 39 61 10
2024 Compliance, inspection and enforcement 23 8 35 7 20 7 0 24 76 15
2024 Communications or public affairs 39 28 15 5 14 0 0 39 61 10
2024 Access to information and privacy 56 16 10 10 0 0 9 61 39 10
2024 Security 40 26 6 7 13 0 8 43 57 15
2024 Legal services 44 13 11 1 26 0 5 47 53 145
2024 Administration and operations 31 19 17 8 19 0 6 33 67 495
2024 Human resources 32 18 21 1 23 0 6 34 66 75
2024 Financial management 43 20 13 19 5 0 0 43 57 25
2024 Information management 65 5 22 0 4 0 4 67 33 20
2024 Information technology 34 19 20 10 15 0 2 35 65 45
2024 Data sciences 26 7 16 16 34 0 0 26 74 10
2024 Policy 23 26 16 12 16 0 7 25 75 10
2024 Project management 28 14 10 9 35 0 4 29 71 45
2024 Other services to the public 35 21 16 7 13 1 7 39 61 85
2024 None of the above 33 17 15 8 21 0 5 35 65 140
2022 Client contact centre 61 25 6 0 0 0 8 25
2022 Compliance, inspection and enforcement 50 9 9 12 0 0 21 10
2022 Communications or public affairs 68 14 0 8 0 4 5 15
2022 Access to information and privacy 75 0 10 0 0 0 15 10
2022 Legal services 49 27 11 4 4 2 5 150
2022 Administration and operations 54 20 9 4 6 0 8 420
2022 Human resources 70 13 4 2 4 0 7 80
2022 Financial management 58 13 9 0 0 0 20 30
2022 Information management 68 22 5 0 0 0 6 25
2022 Information technology 65 14 14 2 0 5 0 45
2022 Data sciences 100 0 0 0 0 0 0 10
2022 Policy 49 36 10 5 0 0 0 20
2022 Project management 50 28 9 3 3 0 7 35
2022 Other services to the public 57 19 11 5 1 0 7 85
2022 None of the above 59 14 10 2 7 1 8 170
2020 Client contact centre 47 23 15 7 8 0 0 25
2020 Federal regulators 21 21 51 0 0 0 7 10
2020 Communications or public affairs 79 11 4 0 6 0 0 20
2020 Security 49 15 22 15 0 0 0 15
2020 Legal services 35 29 20 8 6 0 2 130
2020 Administration and operations 43 27 17 7 4 1 1 325
2020 Human resources 45 32 11 7 3 0 1 65
2020 Financial management 54 24 9 4 0 0 9 25
2020 Information management 23 37 13 6 15 0 6 15
2020 Information technology 46 37 18 0 0 0 0 45
2020 Data sciences 50 29 21 0 0 0 0 10
2020 Project management 36 28 19 17 0 0 0 30
2020 Other services to the public 45 23 22 8 3 0 0 70
2020 None of the above 38 32 16 8 2 0 3 155
2019 Client contact centre 37 36 11 16 0 0 0 15
2019 Federal regulators 43 27 15 0 15 0 0 15
2019 Communications or public affairs 59 19 17 0 5 0 0 25
2019 Access to information and privacy 61 0 0 18 11 0 11 10
2019 Security 70 20 10 0 0 0 0 10
2019 Legal services 49 25 14 8 3 0 1 105
2019 Administration and operations 51 18 13 8 7 0 2 245
2019 Human resources 39 30 16 12 0 0 4 55
2019 Financial management 39 18 25 4 4 4 4 20
2019 Information management 57 36 0 0 6 0 0 15
2019 Information technology 53 31 9 5 0 0 2 45
2019 Data sciences 30 31 29 11 0 0 0 10
2019 Project management 63 22 0 15 0 0 0 20
2019 Other services to the public 41 20 16 5 10 2 5 40
2019 None of the above 45 26 13 3 10 1 2 130

Question 73n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 46 26 8 15 5 0 0 46 54 25
2024 Intelligence analysts 27 21 25 20 7 0 0 27 73 15
2024 Federal regulators 31 32 19 9 9 0 0 31 69 10
2024 Compliance, inspection and enforcement 31 29 14 13 14 0 0 31 69 15
2024 Communications or public affairs 58 20 22 0 0 0 0 58 42 10
2024 Access to information and privacy 45 49 6 0 0 0 0 45 55 15
2024 Security 58 0 27 0 15 0 0 58 42 15
2024 Legal services 50 26 13 3 5 0 2 51 49 145
2024 Administration and operations 36 33 15 6 6 0 4 37 63 495
2024 Human resources 52 27 14 2 3 0 2 53 47 80
2024 Financial management 50 29 9 8 5 0 0 50 50 25
2024 Information management 76 5 4 5 4 0 4 80 20 20
2024 Information technology 69 18 7 2 2 0 2 70 30 45
2024 Data sciences 28 38 10 7 16 0 0 28 72 10
2024 Policy 65 7 16 12 0 0 0 65 35 10
2024 Project management 44 26 4 15 10 0 2 45 55 45
2024 Other services to the public 51 22 14 8 4 0 2 52 48 85
2024 None of the above 45 34 9 4 6 0 3 46 54 140
2022 Client contact centre 56 26 7 4 0 0 8 25
2022 Compliance, inspection and enforcement 39 31 0 20 0 0 10 10
2022 Communications or public affairs 55 26 7 8 0 0 5 15
2022 Access to information and privacy 55 9 28 0 0 0 7 10
2022 Legal services 46 38 10 3 1 1 1 150
2022 Administration and operations 54 30 8 3 2 0 2 420
2022 Human resources 64 18 8 2 3 0 4 80
2022 Financial management 54 15 13 8 3 0 7 30
2022 Information management 79 18 3 0 0 0 0 25
2022 Information technology 71 17 8 0 2 2 0 45
2022 Data sciences 80 8 12 0 0 0 0 10
2022 Policy 49 35 12 4 0 0 0 20
2022 Project management 58 27 9 0 0 0 6 30
2022 Other services to the public 45 35 11 7 1 0 1 85
2022 None of the above 56 26 11 2 3 0 2 170
2020 Client contact centre 52 27 7 10 0 0 4 25
2020 Federal regulators 31 21 29 7 11 0 0 10
2020 Communications or public affairs 32 38 27 4 0 0 0 20
2020 Security 56 36 0 7 0 0 0 15
2020 Legal services 26 39 22 6 6 0 1 130
2020 Administration and operations 33 36 18 9 3 0 0 330
2020 Human resources 34 38 19 6 3 0 0 65
2020 Financial management 38 41 8 0 8 0 5 25
2020 Information management 24 54 0 21 0 0 0 15
2020 Information technology 42 47 11 0 0 0 0 45
2020 Data sciences 70 9 10 10 0 0 0 10
2020 Project management 26 47 17 11 0 0 0 30
2020 Other services to the public 33 34 22 6 3 2 1 70
2020 None of the above 29 40 18 6 5 0 2 155

Question 73o. Overall, to what extent do the following factors cause you work-related stress? Accessibility issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 54 12 19 3 0 0 11 60 40 30
2024 Intelligence analysts 29 13 0 23 8 17 9 39 61 10
2024 Federal regulators 59 23 9 0 0 0 9 65 35 10
2024 Compliance, inspection and enforcement 67 0 0 20 0 13 0 78 22 15
2024 Communications or public affairs 77 13 0 5 0 0 5 81 19 10
2024 Access to information and privacy 66 19 0 0 0 0 15 78 22 15
2024 Security 72 0 6 0 15 0 8 78 22 15
2024 Legal services 77 6 4 1 5 1 6 83 17 145
2024 Administration and operations 60 15 7 1 4 1 12 69 31 500
2024 Human resources 70 16 4 0 2 3 6 76 24 80
2024 Financial management 55 29 4 4 0 0 8 60 40 25
2024 Information management 66 7 14 0 0 0 13 76 24 20
2024 Information technology 69 16 6 0 0 0 8 76 24 45
2024 Data sciences 42 35 7 0 10 0 7 45 55 10
2024 Policy 64 12 0 0 9 0 16 76 24 10
2024 Project management 67 5 6 7 8 2 7 73 27 45
2024 Other services to the public 59 16 6 1 3 2 12 69 31 85
2024 None of the above 70 8 5 1 3 3 10 80 20 140

Question 73p. Overall, to what extent do the following factors cause you work-related stress? Accommodation issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 56 5 9 11 9 0 11 62 38 30
2024 Intelligence analysts 19 13 14 22 8 16 8 25 75 15
2024 Compliance, inspection and enforcement 67 8 0 0 13 13 0 77 23 15
2024 Communications or public affairs 57 18 7 5 8 0 5 60 40 10
2024 Access to information and privacy 64 0 0 9 12 0 15 75 25 15
2024 Security 66 7 6 0 13 0 8 72 28 15
2024 Legal services 62 9 6 6 13 0 4 64 36 145
2024 Administration and operations 48 18 10 4 10 1 10 54 46 495
2024 Human resources 56 17 11 0 8 1 7 62 38 80
2024 Financial management 62 18 13 0 0 0 8 67 33 25
2024 Information management 66 7 14 0 0 0 13 76 24 20
2024 Information technology 70 15 11 2 0 0 2 72 28 45
2024 Data sciences 33 24 19 15 10 0 0 33 67 10
2024 Policy 56 9 8 6 15 0 7 60 40 10
2024 Project management 60 9 8 6 10 0 7 64 36 45
2024 Other services to the public 51 21 5 6 7 1 8 57 43 85
2024 None of the above 60 10 9 4 8 2 7 65 35 140

Question 73q. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 59 25 3 7 0 0 6 62 38 30
2024 Intelligence analysts 47 21 0 9 0 13 10 61 39 15
2024 Federal regulators 64 18 0 18 0 0 0 64 36 10
2024 Compliance, inspection and enforcement 65 14 8 6 0 7 0 70 30 15
2024 Communications or public affairs 59 29 0 7 5 0 0 59 41 10
2024 Access to information and privacy 85 0 0 0 0 0 15 100 0 15
2024 Security 45 6 14 14 13 0 8 49 51 15
2024 Legal services 74 8 4 4 3 1 5 79 21 145
2024 Administration and operations 67 10 5 3 4 3 8 76 24 500
2024 Human resources 67 11 5 2 6 4 7 74 26 80
2024 Financial management 63 12 3 14 0 0 8 68 32 25
2024 Information management 79 4 4 12 0 0 0 79 21 20
2024 Information technology 76 6 5 4 0 2 8 84 16 45
2024 Data sciences 59 9 0 0 18 0 14 69 31 10
2024 Policy 61 6 16 0 0 0 16 73 27 10
2024 Project management 68 8 10 0 6 2 7 74 26 45
2024 Other services to the public 71 6 4 4 2 4 9 81 19 85
2024 None of the above 72 10 4 3 6 1 4 76 24 140
2022 Client contact centre 83 4 6 0 0 0 8 25
2022 Compliance, inspection and enforcement 67 12 0 0 0 0 21 10
2022 Communications or public affairs 57 19 4 0 8 5 6 15
2022 Access to information and privacy 83 0 0 0 10 0 7 10
2022 Legal services 77 11 2 1 2 2 4 150
2022 Administration and operations 73 10 4 2 4 1 5 420
2022 Human resources 77 5 5 2 5 0 7 80
2022 Financial management 61 14 0 6 7 3 9 30
2022 Information management 82 3 7 0 0 0 8 25
2022 Information technology 71 17 5 0 0 2 4 45
2022 Data sciences 100 0 0 0 0 0 0 10
2022 Policy 74 10 8 0 0 0 8 20
2022 Project management 67 3 6 3 4 6 11 35
2022 Other services to the public 78 7 4 4 1 2 4 85
2022 None of the above 71 9 5 2 3 1 9 175
2020 Client contact centre 69 11 4 4 4 0 8 25
2020 Federal regulators 89 0 0 11 0 0 0 10
2020 Communications or public affairs 89 5 0 0 5 0 0 20
2020 Security 85 7 0 0 7 0 0 15
2020 Legal services 83 5 3 2 1 1 6 130
2020 Administration and operations 73 9 5 4 4 0 4 330
2020 Human resources 79 15 3 0 0 0 3 65
2020 Financial management 67 8 5 0 4 5 11 25
2020 Information management 65 14 8 0 0 0 14 15
2020 Information technology 78 11 2 2 0 4 2 45
2020 Data sciences 79 0 10 0 0 0 10 10
2020 Project management 74 11 8 4 0 3 0 30
2020 Other services to the public 80 10 1 5 2 0 3 70
2020 None of the above 76 8 1 5 3 1 6 155
2019 Client contact centre 50 11 11 12 5 3 7 15
2019 Federal regulators 55 11 13 7 7 0 7 15
2019 Communications or public affairs 78 4 4 0 9 0 4 25
2019 Access to information and privacy 67 11 0 11 0 0 11 10
2019 Security 80 20 0 0 0 0 0 10
2019 Legal services 76 13 4 5 2 0 1 105
2019 Administration and operations 69 14 6 2 6 0 3 250
2019 Human resources 62 19 10 0 0 0 9 50
2019 Financial management 69 5 9 0 4 4 9 20
2019 Information management 78 15 6 0 0 0 0 15
2019 Information technology 75 17 2 0 2 0 2 40
2019 Data sciences 80 9 0 0 0 0 11 10
2019 Project management 78 6 13 0 0 0 4 20
2019 Other services to the public 76 5 8 6 3 0 3 40
2019 None of the above 71 13 3 3 5 3 3 130

Question 73r. Overall, to what extent do the following factors cause you work-related stress? Issues with my co-worker(s)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 62 14 3 12 0 0 9 69 31 30
2024 Intelligence analysts 46 26 18 0 0 0 10 51 49 15
2024 Federal regulators 73 9 0 9 0 0 9 80 20 10
2024 Compliance, inspection and enforcement 65 22 0 6 0 7 0 70 30 15
2024 Communications or public affairs 73 11 16 0 0 0 0 73 27 10
2024 Access to information and privacy 93 0 0 0 0 0 7 100 0 15
2024 Security 45 21 12 0 13 0 8 49 51 15
2024 Legal services 76 15 4 1 0 1 3 79 21 145
2024 Administration and operations 62 21 6 2 3 1 5 66 34 495
2024 Human resources 60 18 10 1 9 0 1 60 40 80
2024 Financial management 60 25 15 0 0 0 0 60 40 25
2024 Information management 80 5 9 5 0 0 0 80 20 20
2024 Information technology 67 22 4 2 3 0 2 68 32 45
2024 Data sciences 68 15 0 10 0 0 7 73 27 10
2024 Policy 41 27 25 0 0 0 7 44 56 10
2024 Project management 63 20 4 2 4 2 5 68 32 45
2024 Other services to the public 70 15 5 0 1 0 8 76 24 85
2024 None of the above 72 16 4 1 1 0 6 77 23 140
2022 Client contact centre 80 13 4 0 0 0 4 25
2022 Compliance, inspection and enforcement 79 0 0 0 0 0 21 10
2022 Communications or public affairs 51 31 8 4 0 0 6 15
2022 Access to information and privacy 83 0 7 0 10 0 0 10
2022 Legal services 72 20 3 1 2 0 3 150
2022 Administration and operations 72 16 4 2 3 0 3 420
2022 Human resources 68 15 7 1 5 0 5 80
2022 Financial management 65 22 0 0 3 0 9 30
2022 Information management 85 5 10 0 0 0 0 25
2022 Information technology 56 33 6 0 1 2 2 45
2022 Data sciences 89 11 0 0 0 0 0 10
2022 Policy 67 29 4 0 0 0 0 20
2022 Project management 70 9 5 6 4 0 6 35
2022 Other services to the public 73 18 2 2 0 0 6 85
2022 None of the above 75 8 5 2 3 1 6 175
2020 Client contact centre 66 26 0 8 0 0 0 25
2020 Federal regulators 81 8 0 11 0 0 0 10
2020 Communications or public affairs 80 14 0 5 0 0 0 20
2020 Security 71 29 0 0 0 0 0 15
2020 Legal services 69 16 4 3 1 0 6 130
2020 Administration and operations 64 23 6 3 1 0 3 325
2020 Human resources 69 22 1 2 2 0 5 65
2020 Financial management 67 13 0 0 4 5 11 25
2020 Information management 56 15 21 8 0 0 0 15
2020 Information technology 64 24 8 0 0 2 2 45
2020 Data sciences 90 0 10 0 0 0 0 10
2020 Project management 74 17 7 3 0 0 0 30
2020 Other services to the public 77 17 1 0 0 0 4 70
2020 None of the above 75 13 5 2 0 1 4 155
2019 Client contact centre 42 28 11 7 5 0 7 15
2019 Federal regulators 27 46 13 7 0 0 7 15
2019 Communications or public affairs 53 17 13 4 9 0 4 25
2019 Access to information and privacy 56 33 0 11 0 0 0 10
2019 Security 60 10 20 11 0 0 0 10
2019 Legal services 64 25 3 3 5 0 0 105
2019 Administration and operations 54 29 9 4 2 0 1 250
2019 Human resources 56 30 5 4 0 0 5 50
2019 Financial management 61 21 0 0 4 4 9 20
2019 Information management 72 22 6 0 0 0 0 15
2019 Information technology 56 34 7 0 0 0 2 40
2019 Data sciences 60 20 9 0 0 0 11 10
2019 Project management 44 41 4 0 0 0 11 20
2019 Other services to the public 60 26 10 0 1 0 3 40
2019 None of the above 61 23 7 4 1 2 3 125

Question 73s. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) with authority over me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 46 13 13 10 8 0 10 51 49 25
2024 Intelligence analysts 46 35 9 0 0 0 10 51 49 15
2024 Federal regulators 61 0 11 19 0 0 9 67 33 10
2024 Compliance, inspection and enforcement 53 28 6 0 6 7 0 56 44 15
2024 Communications or public affairs 59 25 5 0 11 0 0 59 41 10
2024 Access to information and privacy 93 0 0 0 0 0 7 100 0 15
2024 Security 45 7 7 20 14 0 8 49 51 15
2024 Legal services 68 14 9 1 5 0 3 70 30 145
2024 Administration and operations 59 19 5 4 6 2 5 64 36 495
2024 Human resources 55 24 8 2 9 1 0 56 44 80
2024 Financial management 74 9 4 9 0 0 4 77 23 25
2024 Information management 70 14 4 5 7 0 0 70 30 20
2024 Information technology 78 16 2 2 0 0 2 80 20 45
2024 Data sciences 51 24 16 0 10 0 0 51 49 10
2024 Policy 33 28 9 22 0 0 7 36 64 10
2024 Project management 57 24 2 2 8 2 5 61 39 45
2024 Other services to the public 65 16 4 2 6 0 6 69 31 85
2024 None of the above 63 12 8 4 9 1 4 67 33 140
2022 Client contact centre 68 21 4 0 0 0 8 25
2022 Compliance, inspection and enforcement 69 10 0 0 0 0 21 10
2022 Communications or public affairs 46 20 17 4 7 0 6 15
2022 Access to information and privacy 67 8 8 0 17 0 0 10
2022 Legal services 70 17 7 2 3 0 1 150
2022 Administration and operations 69 15 6 3 5 0 3 420
2022 Human resources 65 17 6 3 6 0 3 80
2022 Financial management 65 3 11 0 10 0 12 30
2022 Information management 82 9 10 0 0 0 0 25
2022 Information technology 58 18 13 1 3 4 2 45
2022 Data sciences 100 0 0 0 0 0 0 10
2022 Policy 53 27 0 4 17 0 0 20
2022 Project management 63 12 9 7 3 0 7 35
2022 Other services to the public 65 11 10 4 4 0 6 85
2022 None of the above 64 15 5 5 8 1 2 170
2020 Client contact centre 51 29 7 4 4 0 4 25
2020 Federal regulators 60 8 11 21 0 0 0 10
2020 Communications or public affairs 70 11 9 0 11 0 0 20
2020 Security 71 15 15 0 0 0 0 15
2020 Legal services 71 11 4 4 3 0 5 130
2020 Administration and operations 62 21 5 4 6 0 2 330
2020 Human resources 65 18 11 3 2 0 1 65
2020 Financial management 58 21 0 0 4 6 11 25
2020 Information management 57 29 8 0 0 0 6 15
2020 Information technology 69 15 11 0 0 2 2 45
2020 Data sciences 79 0 0 0 21 0 0 10
2020 Project management 67 22 4 7 0 0 0 30
2020 Other services to the public 72 11 10 0 4 0 3 70
2020 None of the above 69 12 7 5 3 0 4 155
2019 Client contact centre 35 30 19 12 5 0 0 15
2019 Federal regulators 24 43 13 7 7 0 7 15
2019 Communications or public affairs 58 13 8 13 4 0 4 25
2019 Access to information and privacy 60 29 11 0 0 0 0 10
2019 Security 70 10 20 0 0 0 0 10
2019 Legal services 62 16 8 9 4 0 1 105
2019 Administration and operations 60 17 11 5 6 0 1 250
2019 Human resources 57 29 3 2 0 0 8 50
2019 Financial management 53 14 5 0 9 9 9 20
2019 Information management 73 27 0 0 0 0 0 15
2019 Information technology 67 25 3 3 3 0 0 40
2019 Data sciences 69 11 0 9 0 0 11 10
2019 Project management 60 24 4 0 0 0 12 20
2019 Other services to the public 52 23 5 5 12 0 3 40
2019 None of the above 60 14 10 5 8 2 2 130

Question 73t. Overall, to what extent do the following factors cause you work-related stress? Issues with individual(s) working for me

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 51 12 0 3 4 0 29 71 29 30
2024 Intelligence analysts 54 19 0 0 0 0 28 74 26 15
2024 Federal regulators 53 9 0 9 0 0 29 74 26 10
2024 Compliance, inspection and enforcement 59 0 7 6 0 0 28 81 19 15
2024 Communications or public affairs 63 10 7 6 0 0 15 74 26 10
2024 Access to information and privacy 85 0 0 0 0 0 15 100 0 15
2024 Security 51 7 6 8 0 0 28 72 28 15
2024 Legal services 67 7 2 0 0 1 24 89 11 145
2024 Administration and operations 57 10 4 1 2 0 25 77 23 495
2024 Human resources 58 11 11 1 1 1 16 71 29 75
2024 Financial management 67 9 9 0 0 0 16 79 21 25
2024 Information management 58 7 4 5 0 0 25 78 22 20
2024 Information technology 72 14 4 0 0 0 11 80 20 45
2024 Data sciences 60 15 0 0 0 0 25 80 20 10
2024 Policy 49 8 0 0 0 6 38 86 14 10
2024 Project management 64 13 2 2 0 0 19 79 21 45
2024 Other services to the public 63 10 3 1 0 0 23 82 18 85
2024 None of the above 59 8 2 0 1 1 29 85 15 140
2022 Client contact centre 74 9 6 4 0 0 7 25
2022 Compliance, inspection and enforcement 79 0 0 0 0 0 21 10
2022 Communications or public affairs 50 15 15 0 0 0 20 15
2022 Access to information and privacy 62 0 7 6 10 0 15 10
2022 Legal services 65 11 1 0 1 0 22 150
2022 Administration and operations 63 9 4 2 2 0 20 420
2022 Human resources 66 10 5 2 1 0 16 80
2022 Financial management 57 11 6 0 0 0 26 30
2022 Information management 74 0 7 0 0 0 20 25
2022 Information technology 61 11 11 0 0 2 15 45
2022 Data sciences 74 8 0 0 0 0 18 10
2022 Policy 54 11 0 0 0 0 35 20
2022 Project management 73 2 0 0 0 0 25 35
2022 Other services to the public 72 2 2 1 0 0 23 85
2022 None of the above 63 9 4 1 0 1 22 170
2020 Client contact centre 62 8 3 0 0 0 26 25
2020 Federal regulators 71 0 0 0 0 0 29 10
2020 Communications or public affairs 75 0 4 5 0 0 16 20
2020 Security 85 7 7 0 0 0 0 15
2020 Legal services 70 4 5 1 0 0 20 130
2020 Administration and operations 63 8 4 2 1 0 21 330
2020 Human resources 70 10 1 3 0 0 16 65
2020 Financial management 57 19 0 0 4 0 20 25
2020 Information management 53 13 6 6 0 0 21 15
2020 Information technology 66 13 7 2 0 2 11 45
2020 Data sciences 59 10 0 0 0 0 30 10
2020 Project management 78 15 0 0 0 0 7 30
2020 Other services to the public 61 6 2 0 0 0 31 70
2020 None of the above 66 7 5 0 0 1 21 155
2019 Client contact centre 52 7 7 0 5 0 29 15
2019 Federal regulators 28 7 14 0 0 0 51 15
2019 Communications or public affairs 51 4 3 4 0 0 37 25
2019 Access to information and privacy 56 0 0 0 0 0 44 10
2019 Security 70 0 20 11 0 0 0 10
2019 Legal services 68 8 7 1 1 0 15 105
2019 Administration and operations 55 12 4 1 1 0 27 250
2019 Human resources 54 5 7 0 0 0 34 50
2019 Financial management 57 8 4 0 4 9 18 20
2019 Information management 67 9 6 6 0 0 12 15
2019 Information technology 68 9 8 0 0 0 15 40
2019 Project management 61 11 4 0 0 0 24 20
2019 Other services to the public 65 15 0 0 0 0 21 40
2019 None of the above 62 12 5 1 1 2 17 125

Question 73u. Overall, to what extent do the following factors cause you work-related stress? Issues with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 71 9 0 4 5 0 12 80 20 25
2024 Intelligence analysts 69 6 15 0 0 0 10 77 23 15
2024 Federal regulators 68 0 23 0 0 0 9 75 25 10
2024 Compliance, inspection and enforcement 51 22 6 0 7 0 13 59 41 15
2024 Communications or public affairs 95 5 0 0 0 0 0 95 5 10
2024 Access to information and privacy 69 16 7 0 0 8 0 75 25 15
2024 Security 53 20 6 8 0 0 14 62 38 15
2024 Legal services 69 10 8 3 1 1 9 77 23 145
2024 Administration and operations 64 16 6 2 3 1 9 71 29 495
2024 Human resources 74 9 3 1 4 0 9 82 18 75
2024 Financial management 80 9 0 3 0 0 8 87 13 25
2024 Information management 70 16 10 0 0 0 4 73 27 20
2024 Information technology 85 9 0 0 0 0 6 90 10 45
2024 Data sciences 75 8 0 0 10 0 7 81 19 10
2024 Policy 66 15 6 0 0 6 7 76 24 10
2024 Project management 68 9 3 4 2 0 14 79 21 45
2024 Other services to the public 53 23 8 6 3 2 6 57 43 85
2024 None of the above 66 6 7 4 3 1 12 76 24 140
2022 Client contact centre 86 3 7 0 0 0 4 25
2022 Compliance, inspection and enforcement 69 31 0 0 0 0 0 10
2022 Communications or public affairs 75 7 12 0 0 0 6 15
2022 Access to information and privacy 74 15 0 10 0 0 0 10
2022 Legal services 63 16 6 3 4 0 7 150
2022 Administration and operations 66 18 6 2 2 0 7 420
2022 Human resources 75 10 4 1 2 0 7 80
2022 Financial management 71 5 0 6 0 0 18 30
2022 Information management 76 21 3 0 0 0 0 25
2022 Information technology 71 14 9 0 0 2 4 45
2022 Data sciences 89 11 0 0 0 0 0 10
2022 Policy 62 20 7 4 0 0 7 20
2022 Project management 65 13 0 3 2 0 16 30
2022 Other services to the public 66 10 11 2 1 0 10 85
2022 None of the above 66 16 5 3 1 0 8 175
2020 Client contact centre 70 23 0 4 0 0 3 25
2020 Federal regulators 49 40 11 0 0 0 0 10
2020 Communications or public affairs 80 20 0 0 0 0 0 20
2020 Security 78 15 7 0 0 0 0 15
2020 Legal services 75 12 4 0 1 0 7 130
2020 Administration and operations 70 14 9 2 1 0 4 330
2020 Human resources 72 16 4 2 0 0 7 65
2020 Financial management 67 9 0 0 4 0 20 25
2020 Information management 65 8 0 0 15 0 13 15
2020 Information technology 72 19 2 0 0 2 4 45
2020 Data sciences 90 10 0 0 0 0 0 10
2020 Project management 68 11 7 4 3 3 4 30
2020 Other services to the public 68 20 7 2 0 0 4 70
2020 None of the above 74 13 7 3 1 0 2 155
2019 Client contact centre 51 34 0 0 5 0 10 15
2019 Federal regulators 39 28 14 7 0 0 13 15
2019 Communications or public affairs 75 13 0 0 4 0 8 25
2019 Access to information and privacy 71 11 7 0 0 0 11 10
2019 Security 70 30 0 0 0 0 0 10
2019 Legal services 76 15 3 1 1 0 3 105
2019 Administration and operations 67 17 8 2 1 0 5 250
2019 Human resources 56 25 7 2 0 0 11 50
2019 Financial management 78 0 0 0 4 4 13 20
2019 Information management 63 13 13 0 0 0 12 15
2019 Information technology 78 15 5 2 0 0 0 40
2019 Data sciences 69 20 0 0 0 0 11 10
2019 Project management 78 4 0 0 0 0 18 20
2019 Other services to the public 59 15 12 1 5 0 8 40
2019 None of the above 62 18 10 2 1 2 4 125

Question 73v. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 34 13 8 9 36 0 0 34 66 30
2024 Intelligence analysts 28 12 9 0 51 0 0 28 72 15
2024 Federal regulators 43 19 11 0 18 0 9 47 53 10
2024 Compliance, inspection and enforcement 29 16 8 6 34 7 0 31 69 15
2024 Communications or public affairs 80 7 13 0 0 0 0 80 20 10
2024 Access to information and privacy 37 15 7 7 34 0 0 37 63 15
2024 Security 57 7 21 0 7 0 8 62 38 15
2024 Legal services 47 14 14 5 14 0 5 50 50 145
2024 Administration and operations 40 19 10 7 19 1 3 42 58 500
2024 Human resources 51 15 11 7 10 0 7 54 46 80
2024 Financial management 63 25 0 4 7 0 0 63 37 25
2024 Information management 52 21 5 9 12 0 0 52 48 20
2024 Information technology 68 13 8 3 4 0 4 71 29 45
2024 Data sciences 55 35 0 0 9 0 0 55 45 10
2024 Policy 55 7 0 8 17 6 7 63 37 10
2024 Project management 40 11 14 9 20 2 4 43 57 45
2024 Other services to the public 43 19 11 11 14 0 1 44 56 85
2024 None of the above 46 18 10 4 15 0 8 50 50 140
2022 Client contact centre 55 9 7 3 18 0 7 25
2022 Compliance, inspection and enforcement 42 18 29 0 11 0 0 10
2022 Communications or public affairs 22 7 23 20 0 0 27 15
2022 Access to information and privacy 49 15 10 0 10 0 15 10
2022 Legal services 47 15 18 9 8 0 2 150
2022 Administration and operations 55 18 10 5 8 0 4 420
2022 Human resources 74 10 0 0 11 0 5 80
2022 Financial management 60 5 3 9 6 3 15 30
2022 Information management 58 30 8 4 0 0 0 25
2022 Information technology 79 9 5 0 2 2 2 45
2022 Data sciences 87 0 13 0 0 0 0 10
2022 Policy 33 28 19 0 5 0 15 20
2022 Project management 62 11 12 3 6 2 4 35
2022 Other services to the public 50 18 6 10 11 2 3 85
2022 None of the above 49 15 10 9 14 1 2 175
2020 Client contact centre 51 11 13 8 12 4 0 25
2020 Federal regulators 38 0 11 8 43 0 0 10
2020 Communications or public affairs 86 9 0 0 5 0 0 20
2020 Security 56 15 15 15 0 0 0 15
2020 Legal services 45 11 14 14 15 0 1 130
2020 Administration and operations 44 18 13 9 12 1 3 330
2020 Human resources 64 12 10 8 5 0 1 65
2020 Financial management 50 13 9 13 9 0 5 25
2020 Information management 51 13 8 8 8 0 13 15
2020 Information technology 68 13 6 7 2 2 2 45
2020 Data sciences 70 20 10 0 0 0 0 10
2020 Project management 52 8 22 6 10 3 0 30
2020 Other services to the public 41 23 11 11 13 0 2 70
2020 None of the above 35 14 15 10 23 0 2 155
2019 Client contact centre 55 16 14 5 11 0 0 15
2019 Federal regulators 17 35 17 0 27 0 5 15
2019 Communications or public affairs 67 20 0 0 0 0 13 25
2019 Access to information and privacy 56 11 11 0 11 0 11 10
2019 Security 49 31 0 10 10 0 0 10
2019 Legal services 55 12 14 9 8 0 2 105
2019 Administration and operations 52 13 18 5 9 0 3 250
2019 Human resources 56 10 3 5 3 0 23 50
2019 Financial management 70 12 0 0 4 4 9 20
2019 Information management 85 9 0 0 6 0 0 15
2019 Information technology 81 12 0 7 0 0 0 40
2019 Data sciences 59 31 0 0 11 0 0 10
2019 Project management 44 11 24 11 9 0 0 20
2019 Other services to the public 51 10 13 10 9 0 8 40
2019 None of the above 41 23 13 9 11 1 3 130

Question 73w. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 62 10 10 0 18 0 0 62 38 30
2024 Intelligence analysts 50 16 18 9 0 0 6 54 46 15
2024 Federal regulators 52 9 21 10 0 0 9 57 43 10
2024 Compliance, inspection and enforcement 48 37 6 8 0 0 0 48 52 15
2024 Communications or public affairs 50 29 7 14 0 0 0 50 50 10
2024 Access to information and privacy 70 15 0 0 0 0 15 82 18 15
2024 Security 32 18 28 6 8 0 8 35 65 15
2024 Legal services 51 23 13 7 3 1 3 53 47 145
2024 Administration and operations 40 31 14 5 5 1 4 42 58 500
2024 Human resources 37 27 14 6 12 0 5 39 61 80
2024 Financial management 60 20 8 12 0 0 0 60 40 25
2024 Information management 43 16 21 10 5 0 5 45 55 20
2024 Information technology 69 13 12 2 0 0 4 71 29 45
2024 Data sciences 26 48 19 0 7 0 0 26 74 10
2024 Policy 44 7 34 6 9 0 0 44 56 10
2024 Project management 52 23 10 0 9 0 7 56 44 45
2024 Other services to the public 46 30 12 2 3 3 3 49 51 85
2024 None of the above 50 18 16 4 3 0 9 55 45 140
2022 Client contact centre 60 9 23 4 0 0 4 25
2022 Compliance, inspection and enforcement 51 28 10 0 0 0 11 10
2022 Communications or public affairs 15 47 20 7 0 0 11 15
2022 Access to information and privacy 31 29 17 0 16 0 7 10
2022 Legal services 50 29 13 2 3 0 3 150
2022 Administration and operations 45 28 16 3 2 1 4 420
2022 Human resources 48 23 16 4 6 0 4 80
2022 Financial management 50 13 7 12 3 3 12 30
2022 Information management 59 16 21 0 3 0 0 25
2022 Information technology 40 32 14 6 6 2 0 45
2022 Data sciences 52 30 18 0 0 0 0 10
2022 Policy 43 25 18 0 5 0 8 20
2022 Project management 59 12 19 3 0 3 4 35
2022 Other services to the public 50 32 9 1 0 0 8 85
2022 None of the above 48 21 14 7 4 2 4 175
2020 Client contact centre 56 31 10 3 0 0 0 25
2020 Federal regulators 42 11 26 21 0 0 0 10
2020 Communications or public affairs 43 22 31 5 0 0 0 20
2020 Security 34 15 29 15 7 0 0 15
2020 Legal services 50 22 15 9 3 0 1 130
2020 Administration and operations 44 31 14 3 5 1 2 330
2020 Human resources 35 30 21 11 3 0 0 65
2020 Financial management 51 37 4 8 0 0 0 25
2020 Information management 32 20 13 14 15 0 6 15
2020 Information technology 47 30 21 0 0 2 0 45
2020 Data sciences 38 31 30 0 0 0 0 10
2020 Project management 51 28 14 0 3 4 0 30
2020 Other services to the public 43 32 18 2 3 0 2 70
2020 None of the above 44 26 16 7 5 0 4 155
2019 Client contact centre 53 20 13 0 7 0 7 15
2019 Federal regulators 48 38 13 0 0 0 0 15
2019 Communications or public affairs 38 37 21 4 0 0 0 25
2019 Access to information and privacy 67 11 0 0 0 0 22 10
2019 Security 50 30 20 0 0 0 0 10
2019 Legal services 59 28 11 2 0 0 0 105
2019 Administration and operations 54 26 12 3 3 1 2 245
2019 Human resources 34 26 23 0 5 0 13 50
2019 Financial management 53 31 4 4 0 4 4 20
2019 Information management 46 42 0 6 6 0 0 15
2019 Information technology 58 29 12 0 0 0 0 40
2019 Data sciences 30 50 0 9 0 0 11 10
2019 Project management 50 26 8 0 6 0 11 20
2019 Other services to the public 55 15 17 3 0 0 10 40
2019 None of the above 53 25 12 2 2 3 4 125

Question 74. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 7 23 41 20 6 0 3 30 27 30
2024 Intelligence analysts 0 13 54 25 8 0 0 13 33 15
2024 Federal regulators 0 9 49 10 32 0 0 9 42 10
2024 Compliance, inspection and enforcement 0 16 20 14 50 0 0 16 64 15
2024 Communications or public affairs 0 20 50 15 15 0 0 20 30 10
2024 Access to information and privacy 22 23 30 13 12 0 0 44 25 15
2024 Security 26 13 26 0 36 0 0 39 36 15
2024 Legal services 8 26 36 13 16 0 0 34 29 145
2024 Administration and operations 8 26 38 18 10 0 0 34 28 500
2024 Human resources 6 18 38 25 13 0 0 24 38 80
2024 Financial management 23 26 34 9 8 0 0 49 17 25
2024 Information management 22 36 24 11 7 0 0 58 18 20
2024 Information technology 16 25 48 10 2 0 0 40 12 45
2024 Data sciences 0 42 39 18 0 0 0 42 18 10
2024 Policy 0 32 45 0 22 0 0 32 22 10
2024 Project management 2 30 41 7 20 0 0 32 27 45
2024 Other services to the public 5 28 38 17 13 0 0 33 30 85
2024 None of the above 5 25 35 22 13 1 0 29 35 140
2022 Client contact centre 14 33 43 10 0 0 0 47 10 25
2022 Compliance, inspection and enforcement 19 0 54 18 9 0 0 19 27 10
2022 Communications or public affairs 5 15 53 27 0 0 0 20 27 15
2022 Access to information and privacy 17 54 0 22 8 0 0 71 29 10
2022 Legal services 7 29 41 13 10 0 1 35 23 150
2022 Administration and operations 13 29 37 15 5 0 0 42 21 425
2022 Human resources 9 30 36 19 6 0 0 39 25 85
2022 Financial management 18 30 38 11 3 0 0 48 14 30
2022 Information management 48 19 30 3 0 0 0 67 3 25
2022 Information technology 4 18 58 17 0 2 0 23 17 45
2022 Data sciences 12 57 18 12 0 0 0 70 12 10
2022 Policy 14 29 33 17 7 0 0 43 24 20
2022 Project management 16 21 34 10 20 0 0 36 30 35
2022 Other services to the public 13 26 37 14 8 0 1 40 22 85
2022 None of the above 11 26 35 18 8 1 1 38 26 175
2020 Client contact centre 11 38 34 8 8 0 0 49 16 25
2020 Federal regulators 10 0 39 40 11 0 0 10 51 10
2020 Communications or public affairs 5 48 21 14 11 0 0 54 25 20
2020 Security 7 36 22 15 20 0 0 44 34 15
2020 Legal services 10 24 34 23 7 0 1 35 30 130
2020 Administration and operations 15 28 33 16 7 0 0 43 24 330
2020 Human resources 8 30 26 26 10 0 0 38 36 65
2020 Financial management 29 42 29 0 0 0 0 71 0 25
2020 Information management 26 28 13 18 15 0 0 54 33 15
2020 Information technology 9 44 33 13 2 0 0 53 15 45
2020 Data sciences 0 32 59 9 0 0 0 32 9 10
2020 Project management 7 25 43 26 0 0 0 32 26 30
2020 Other services to the public 14 22 47 12 3 2 0 36 16 70
2020 None of the above 8 23 43 17 10 0 0 30 27 155
2019 Client contact centre 11 46 25 5 12 0 0 58 17 15
2019 Federal regulators 3 28 44 11 14 0 0 31 25 15
2019 Communications or public affairs 13 40 21 18 8 0 0 53 26 25
2019 Access to information and privacy 38 22 22 18 0 0 0 60 18 10
2019 Security 20 31 30 20 0 0 0 51 20 10
2019 Legal services 16 24 37 16 6 0 0 41 23 105
2019 Administration and operations 15 30 38 10 7 0 0 46 17 250
2019 Human resources 6 24 35 24 9 2 0 30 34 55
2019 Financial management 31 13 47 0 9 0 0 44 9 20
2019 Information management 15 61 24 0 0 0 0 76 0 15
2019 Information technology 14 34 35 11 2 2 0 50 14 45
2019 Data sciences 21 31 47 0 0 0 0 53 0 10
2019 Project management 9 35 35 21 0 0 0 45 21 20
2019 Other services to the public 15 29 32 19 2 0 3 45 22 40
2019 None of the above 13 24 38 15 10 1 0 37 25 130

Question 75. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 3 38 30 17 9 4 0 27 42 30
2024 Intelligence analysts 0 40 54 6 0 0 0 6 40 15
2024 Federal regulators 32 19 49 0 0 0 0 0 51 10
2024 Compliance, inspection and enforcement 20 50 21 8 0 0 0 8 71 15
2024 Communications or public affairs 17 27 41 5 9 0 0 14 44 10
2024 Access to information and privacy 19 15 31 14 13 0 8 30 37 15
2024 Security 32 29 22 8 0 0 9 9 67 10
2024 Legal services 21 20 33 22 5 0 0 26 41 145
2024 Administration and operations 16 22 35 18 9 0 0 27 38 495
2024 Human resources 24 31 30 9 6 0 1 15 55 80
2024 Financial management 11 17 34 23 15 0 0 38 28 25
2024 Information management 11 19 34 17 18 0 0 36 30 20
2024 Information technology 4 11 45 23 16 2 0 40 15 45
2024 Data sciences 9 42 23 26 0 0 0 26 51 10
2024 Policy 15 21 45 0 19 0 0 19 36 10
2024 Project management 25 16 36 16 7 0 0 23 41 45
2024 Other services to the public 20 18 38 16 8 0 0 25 38 85
2024 None of the above 19 28 29 16 7 0 1 23 48 140
2022 Client contact centre 10 10 27 37 16 0 0 53 20 25
2022 Compliance, inspection and enforcement 9 28 32 12 19 0 0 31 36 10
2022 Communications or public affairs 7 23 30 31 0 9 0 35 33 15
2022 Access to information and privacy 9 20 20 8 42 0 0 51 29 10
2022 Legal services 9 24 41 19 6 0 1 26 33 150
2022 Administration and operations 9 20 36 22 13 0 0 35 29 420
2022 Human resources 14 19 30 29 7 0 1 36 33 85
2022 Financial management 12 14 28 18 25 3 0 44 27 30
2022 Information management 14 3 16 32 31 0 4 66 18 25
2022 Information technology 4 23 49 17 5 2 0 22 27 45
2022 Data sciences 0 20 38 8 33 0 0 41 20 10
2022 Policy 11 9 36 30 5 0 8 39 22 20
2022 Project management 18 16 36 24 5 0 0 29 35 30
2022 Other services to the public 15 14 42 23 6 0 0 29 29 85
2022 None of the above 12 15 44 20 8 0 1 28 27 175
2020 Client contact centre 16 12 27 36 8 0 0 44 28 25
2020 Federal regulators 21 19 50 0 10 0 0 10 40 10
2020 Communications or public affairs 11 25 27 16 21 0 0 38 36 20
2020 Security 20 29 36 7 7 0 0 15 49 15
2020 Legal services 12 26 33 23 7 0 1 30 37 130
2020 Administration and operations 14 22 35 20 10 0 0 30 35 330
2020 Human resources 21 26 25 20 8 0 0 29 47 65
2020 Financial management 4 0 46 20 25 0 5 47 4 25
2020 Information management 21 18 21 41 0 0 0 41 38 15
2020 Information technology 2 17 41 36 4 0 0 40 19 45
2020 Data sciences 0 9 63 19 9 0 0 28 9 10
2020 Project management 7 30 35 21 7 0 0 28 36 30
2020 Other services to the public 6 27 43 16 7 0 0 23 34 70
2020 None of the above 14 22 44 16 4 0 0 20 36 155
2019 Client contact centre 13 28 41 19 0 0 0 19 40 15
2019 Federal regulators 21 25 40 14 0 0 0 14 45 15
2019 Communications or public affairs 13 21 24 34 8 0 0 42 34 25
2019 Access to information and privacy 0 18 22 22 38 0 0 60 18 10
2019 Security 0 20 10 51 20 0 0 70 20 10
2019 Legal services 13 23 32 20 12 0 0 32 35 105
2019 Administration and operations 9 16 41 22 11 0 0 33 25 250
2019 Human resources 21 22 28 25 2 2 0 28 44 55
2019 Financial management 5 22 41 25 8 0 0 33 26 20
2019 Information management 0 6 46 29 18 0 0 48 6 15
2019 Information technology 2 24 41 28 5 0 0 33 26 40
2019 Data sciences 0 21 27 29 22 0 0 51 21 10
2019 Project management 0 22 57 17 4 0 0 21 22 20
2019 Other services to the public 0 30 45 13 10 0 3 24 31 40
2019 None of the above 14 24 36 18 5 1 2 23 39 125

Question 76. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 26 37 23 6 4 4 0 65 11 30
2024 Intelligence analysts 15 30 14 21 9 10 0 51 34 15
2024 Federal regulators 0 49 22 0 29 0 0 49 29 10
2024 Compliance, inspection and enforcement 0 30 14 29 27 0 0 30 56 15
2024 Communications or public affairs 39 20 10 20 0 11 0 66 23 10
2024 Access to information and privacy 15 27 24 8 19 6 0 45 29 15
2024 Security 26 25 14 15 20 0 0 51 35 15
2024 Legal services 17 36 13 13 18 3 0 55 32 145
2024 Administration and operations 17 35 23 10 10 5 0 55 21 500
2024 Human resources 16 43 19 11 8 1 1 61 20 80
2024 Financial management 18 32 32 9 8 0 0 51 17 25
2024 Information management 42 26 14 7 11 0 0 68 18 20
2024 Information technology 25 37 15 7 5 12 0 70 13 45
2024 Data sciences 15 16 26 0 25 18 0 38 30 10
2024 Policy 0 26 44 16 14 0 0 26 30 10
2024 Project management 5 36 23 19 13 4 0 43 33 45
2024 Other services to the public 13 41 15 12 15 3 1 56 28 85
2024 None of the above 18 30 20 18 9 6 0 50 29 140
2022 Client contact centre 47 36 7 0 0 6 4 93 0 25
2022 Compliance, inspection and enforcement 42 40 9 0 10 0 0 81 10 10
2022 Communications or public affairs 26 42 13 19 0 0 0 68 19 15
2022 Access to information and privacy 29 29 8 0 0 33 0 87 0 10
2022 Legal services 27 46 9 12 4 2 0 75 16 150
2022 Administration and operations 32 41 12 8 6 1 0 73 14 425
2022 Human resources 38 46 8 6 2 1 0 84 8 85
2022 Financial management 35 30 20 9 0 7 0 69 9 30
2022 Information management 42 14 32 3 5 3 0 58 9 25
2022 Information technology 21 52 19 0 5 3 0 75 5 45
2022 Data sciences 58 42 0 0 0 0 0 100 0 10
2022 Policy 17 39 18 21 5 0 0 56 26 20
2022 Project management 23 47 12 12 3 3 0 72 15 35
2022 Other services to the public 39 29 13 11 6 1 0 69 17 85
2022 None of the above 31 40 14 5 5 4 0 74 11 170
2020 Client contact centre 54 22 4 7 4 8 0 83 12 25
2020 Federal regulators 42 37 21 0 0 0 0 79 0 10
2020 Communications or public affairs 43 37 20 0 0 0 0 80 0 20
2020 Security 58 42 0 0 0 0 0 100 0 15
2020 Legal services 43 36 11 6 2 3 0 81 8 130
2020 Administration and operations 37 40 11 6 5 2 0 78 11 330
2020 Human resources 25 49 15 10 0 1 0 75 10 65
2020 Financial management 40 50 11 0 0 0 0 89 0 25
2020 Information management 61 26 6 8 0 0 0 87 8 15
2020 Information technology 33 48 9 4 4 2 0 83 8 45
2020 Data sciences 40 51 9 0 0 0 0 91 0 10
2020 Project management 30 42 21 4 3 0 0 73 7 30
2020 Other services to the public 31 47 14 9 0 0 0 77 9 70
2020 None of the above 33 42 12 6 2 5 0 79 8 155
2019 Client contact centre 36 36 11 12 5 0 0 72 17 15
2019 Federal regulators 37 35 7 13 7 0 0 73 20 15
2019 Communications or public affairs 46 29 18 7 0 0 0 75 7 25
2019 Access to information and privacy 49 33 7 11 0 0 0 82 11 10
2019 Security 20 50 30 0 0 0 0 70 0 10
2019 Legal services 31 38 12 13 3 3 0 71 16 110
2019 Administration and operations 27 42 16 7 4 3 0 71 12 250
2019 Human resources 26 26 24 14 2 3 5 57 17 55
2019 Financial management 24 49 9 9 0 9 0 80 10 20
2019 Information management 34 23 36 0 0 6 0 61 0 15
2019 Information technology 28 51 14 5 0 2 0 81 5 45
2019 Data sciences 51 38 11 0 0 0 0 89 0 10
2019 Project management 23 41 10 8 12 6 0 69 21 20
2019 Other services to the public 23 34 25 8 4 7 0 61 12 40
2019 None of the above 19 37 27 8 5 5 0 58 14 130

Question 77. In general, how is your mental health?
Survey year Demographic Excellent
(%)		 Very good
(%)		 Good
(%)		 Fair
(%)		 Poor
(%)		 Total responses
2024 Client contact centre 27 11 37 19 6 30
2024 Intelligence analysts 0 23 42 18 17 15
2024 Compliance, inspection and enforcement 0 8 31 42 19 15
2024 Communications or public affairs 32 5 36 12 15 10
2024 Access to information and privacy 13 16 35 36 0 15
2024 Security 26 7 32 22 13 15
2024 Legal services 13 26 30 22 9 145
2024 Administration and operations 12 20 34 25 9 500
2024 Human resources 4 20 35 29 13 80
2024 Financial management 15 28 21 32 4 25
2024 Information management 5 32 40 10 14 20
2024 Information technology 16 27 44 9 4 45
2024 Data sciences 0 17 40 18 26 10
2024 Policy 0 23 21 34 21 10
2024 Project management 11 19 32 27 11 45
2024 Other services to the public 12 23 36 24 4 85
2024 None of the above 12 22 32 24 9 140
2022 Client contact centre 16 41 26 17 0 25
2022 Compliance, inspection and enforcement 32 31 28 10 0 10
2022 Communications or public affairs 14 18 24 36 7 15
2022 Access to information and privacy 29 13 42 6 9 10
2022 Legal services 11 27 37 18 7 150
2022 Administration and operations 10 26 35 24 5 425
2022 Human resources 7 22 48 16 7 85
2022 Financial management 14 31 44 12 0 30
2022 Information management 54 7 18 12 10 25
2022 Information technology 11 28 37 17 7 45
2022 Data sciences 38 32 10 20 0 10
2022 Policy 0 13 50 31 6 20
2022 Project management 9 25 29 23 14 35
2022 Other services to the public 14 21 34 26 6 85
2022 None of the above 12 21 39 21 7 170

Question 78. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 55 27 3 4 3 3 4 89 8 30
2024 Intelligence analysts 50 44 0 0 0 0 6 100 0 15
2024 Federal regulators 52 39 9 0 0 0 0 91 0 10
2024 Compliance, inspection and enforcement 30 21 14 16 6 13 0 58 25 15
2024 Communications or public affairs 63 23 0 9 0 5 0 90 10 10
2024 Access to information and privacy 63 37 0 0 0 0 0 100 0 15
2024 Security 61 20 19 0 0 0 0 81 0 15
2024 Legal services 51 31 10 1 5 2 1 84 6 145
2024 Administration and operations 45 28 11 5 5 4 1 78 10 500
2024 Human resources 54 26 10 2 5 2 0 82 8 80
2024 Financial management 57 9 17 5 9 4 0 68 14 25
2024 Information management 67 5 12 4 7 5 0 75 12 20
2024 Information technology 57 25 11 7 0 0 0 82 7 45
2024 Data sciences 49 42 9 0 0 0 0 91 0 10
2024 Policy 19 21 29 9 16 6 0 43 26 10
2024 Project management 44 31 16 2 4 2 0 77 7 45
2024 Other services to the public 46 33 11 5 1 2 1 82 6 85
2024 None of the above 45 27 10 6 4 6 2 78 11 140
2022 Client contact centre 44 22 18 6 0 6 3 73 7 25
2022 Compliance, inspection and enforcement 72 18 10 0 0 0 0 90 0 10
2022 Communications or public affairs 56 27 10 7 0 0 0 83 7 15
2022 Access to information and privacy 63 23 0 0 0 14 0 100 0 10
2022 Legal services 49 33 8 7 2 1 1 83 9 150
2022 Administration and operations 46 30 10 5 2 5 2 82 8 425
2022 Human resources 56 29 7 2 5 0 0 86 7 85
2022 Financial management 60 26 11 3 0 0 0 86 3 30
2022 Information management 63 35 0 0 0 3 0 100 0 25
2022 Information technology 57 20 16 5 0 2 0 79 5 45
2022 Data sciences 82 10 0 0 0 8 0 100 0 10
2022 Policy 51 32 6 11 0 0 0 83 11 20
2022 Project management 43 33 10 4 3 7 0 82 7 35
2022 Other services to the public 55 23 9 4 3 6 0 83 7 85
2022 None of the above 44 28 10 4 3 7 4 82 7 175
2020 Client contact centre 50 28 6 8 8 0 0 78 16 25
2020 Federal regulators 28 51 11 11 0 0 0 79 11 10
2020 Communications or public affairs 48 36 0 11 0 5 0 89 11 20
2020 Security 66 22 7 5 0 0 0 88 5 15
2020 Legal services 43 27 10 8 4 7 1 76 13 130
2020 Administration and operations 36 29 15 5 6 6 3 71 12 330
2020 Human resources 44 36 9 5 3 3 0 82 8 65
2020 Financial management 42 30 25 3 0 0 0 72 3 25
2020 Information management 64 21 0 15 0 0 0 85 15 15
2020 Information technology 51 32 15 2 0 0 0 83 2 45
2020 Data sciences 70 0 10 9 10 0 0 70 20 10
2020 Project management 48 29 12 4 3 4 0 80 7 30
2020 Other services to the public 39 32 15 0 6 7 0 77 6 70
2020 None of the above 39 30 10 9 4 6 2 75 15 155

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 46 33 6 0 8 3 4 85 8 30
2024 Intelligence analysts 32 48 0 14 0 0 6 85 15 15
2024 Federal regulators 52 20 18 10 0 0 0 72 10 10
2024 Compliance, inspection and enforcement 30 22 13 35 0 0 0 52 35 15
2024 Communications or public affairs 52 18 0 30 0 0 0 70 30 10
2024 Access to information and privacy 80 20 0 0 0 0 0 100 0 15
2024 Security 48 40 7 0 6 0 0 87 6 15
2024 Legal services 44 34 3 11 5 2 1 80 17 145
2024 Administration and operations 39 26 8 12 11 3 1 68 23 500
2024 Human resources 43 30 12 5 5 3 1 76 11 80
2024 Financial management 52 13 17 9 9 0 0 65 18 25
2024 Information management 56 19 10 8 7 0 0 75 15 20
2024 Information technology 51 33 9 7 0 0 0 84 7 45
2024 Data sciences 48 27 17 9 0 0 0 74 9 10
2024 Policy 34 0 29 6 24 6 0 36 33 10
2024 Project management 36 31 13 8 13 0 0 67 21 45
2024 Other services to the public 40 32 6 21 1 0 1 72 22 85
2024 None of the above 40 28 5 13 12 1 1 70 25 140
2022 Client contact centre 41 32 8 10 0 10 0 81 11 25
2022 Compliance, inspection and enforcement 71 0 10 9 0 0 11 79 10 10
2022 Communications or public affairs 51 30 12 7 0 0 0 81 7 15
2022 Access to information and privacy 66 27 0 8 0 0 0 92 8 10
2022 Legal services 40 26 9 15 8 1 0 67 24 150
2022 Administration and operations 39 31 10 8 8 3 0 73 17 425
2022 Human resources 48 26 12 6 8 0 0 74 14 85
2022 Financial management 49 27 6 12 7 0 0 76 19 30
2022 Information management 49 16 22 6 0 8 0 70 7 25
2022 Information technology 53 25 10 4 4 4 0 82 8 45
2022 Data sciences 75 10 16 0 0 0 0 84 0 10
2022 Policy 40 35 10 12 4 0 0 75 16 20
2022 Project management 41 24 7 6 17 6 0 68 24 35
2022 Other services to the public 54 17 12 6 6 4 0 75 13 85
2022 None of the above 38 22 11 13 10 4 2 64 25 175
2020 Client contact centre 32 41 10 4 8 0 4 76 13 25
2020 Federal regulators 28 51 0 0 21 0 0 79 21 10
2020 Communications or public affairs 37 36 11 11 5 0 0 73 16 20
2020 Security 73 20 0 7 0 0 0 93 7 15
2020 Legal services 40 19 9 16 14 1 1 61 30 130
2020 Administration and operations 31 31 13 12 11 1 2 64 23 330
2020 Human resources 31 29 9 25 5 0 1 61 30 65
2020 Financial management 37 34 13 8 5 3 0 73 13 25
2020 Information management 45 35 6 15 0 0 0 79 15 15
2020 Information technology 36 33 16 11 4 0 0 69 15 45
2020 Data sciences 44 26 10 20 0 0 0 70 20 10
2020 Project management 33 32 11 14 11 0 0 65 25 30
2020 Other services to the public 30 36 10 10 9 5 0 70 20 70
2020 None of the above 32 26 8 15 15 3 1 61 31 155

Question 80. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 52 30 3 0 8 3 4 88 9 25
2024 Intelligence analysts 40 39 0 14 0 0 6 85 15 15
2024 Federal regulators 52 39 0 0 9 0 0 91 9 10
2024 Compliance, inspection and enforcement 38 29 13 20 0 0 0 67 20 15
2024 Communications or public affairs 52 29 13 5 0 0 0 82 5 10
2024 Access to information and privacy 79 21 0 0 0 0 0 100 0 15
2024 Security 54 40 7 0 0 0 0 93 0 15
2024 Legal services 56 32 3 5 3 1 1 89 8 145
2024 Administration and operations 46 30 9 6 7 2 1 78 13 500
2024 Human resources 55 30 8 1 2 3 1 89 3 80
2024 Financial management 66 7 9 9 9 0 0 74 18 25
2024 Information management 57 28 4 4 7 0 0 85 11 20
2024 Information technology 56 33 9 2 0 0 0 89 2 45
2024 Data sciences 48 45 7 0 0 0 0 93 0 10
2024 Policy 42 19 15 0 24 0 0 61 24 10
2024 Project management 42 39 6 6 7 0 0 81 13 45
2024 Other services to the public 46 40 2 11 0 0 0 87 11 85
2024 None of the above 52 29 8 5 4 1 1 82 9 140
2022 Client contact centre 41 27 13 10 0 10 0 75 11 25
2022 Compliance, inspection and enforcement 82 0 10 9 0 0 0 82 9 10
2022 Communications or public affairs 44 44 0 12 0 0 0 88 12 15
2022 Access to information and privacy 52 30 0 8 0 10 0 92 8 10
2022 Legal services 51 31 8 8 1 1 0 83 9 150
2022 Administration and operations 49 31 10 4 4 2 0 81 9 425
2022 Human resources 58 25 8 3 5 0 1 84 8 85
2022 Financial management 51 31 9 5 4 0 0 82 9 30
2022 Information management 49 31 9 3 0 8 0 86 4 25
2022 Information technology 53 25 12 6 0 4 0 82 6 45
2022 Data sciences 84 16 0 0 0 0 0 100 0 10
2022 Policy 40 49 11 0 0 0 0 89 0 20
2022 Project management 41 27 15 3 6 8 0 74 10 35
2022 Other services to the public 61 24 8 2 4 0 1 86 6 85
2022 None of the above 46 29 10 6 5 3 1 78 11 175
2020 Client contact centre 43 44 0 4 8 0 0 87 13 25
2020 Federal regulators 49 40 0 0 11 0 0 89 11 10
2020 Communications or public affairs 59 31 11 0 0 0 0 89 0 20
2020 Security 85 15 0 0 0 0 0 100 0 15
2020 Legal services 50 24 4 14 6 1 1 75 20 130
2020 Administration and operations 41 32 11 8 7 0 1 74 15 330
2020 Human resources 47 37 9 3 3 0 1 84 6 65
2020 Financial management 46 33 15 0 4 3 0 81 4 25
2020 Information management 66 26 0 8 0 0 0 92 8 15
2020 Information technology 52 28 13 5 2 0 0 80 7 45
2020 Data sciences 54 16 10 9 10 0 0 70 20 10
2020 Project management 36 48 8 8 0 0 0 84 8 30
2020 Other services to the public 46 34 6 6 6 2 0 81 12 70
2020 None of the above 40 35 8 10 6 1 1 76 16 155

Question 81. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional individual behaviours and organizational practices.
Definition of the term has changed from PSES 2022.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 22 42 21 4 8 0 4 67 12 30
2024 Intelligence analysts 25 20 29 16 9 0 0 46 25 15
2024 Federal regulators 9 39 19 0 32 0 0 49 32 10
2024 Compliance, inspection and enforcement 8 7 7 16 63 0 0 15 79 15
2024 Communications or public affairs 0 52 12 22 13 0 0 52 36 10
2024 Access to information and privacy 29 36 27 0 0 8 0 70 0 15
2024 Security 26 13 12 7 42 0 0 39 49 15
2024 Legal services 23 35 10 10 21 1 0 58 31 145
2024 Administration and operations 18 35 16 16 13 1 0 54 30 500
2024 Human resources 15 33 21 14 15 2 0 49 30 80
2024 Financial management 30 16 27 18 8 0 0 46 27 25
2024 Information management 33 39 10 11 7 0 0 72 18 20
2024 Information technology 33 34 17 12 0 5 0 70 12 45
2024 Data sciences 7 57 0 27 10 0 0 64 36 10
2024 Policy 19 15 15 22 23 6 0 36 48 10
2024 Project management 10 32 15 28 13 2 0 43 42 45
2024 Other services to the public 17 34 11 17 18 2 1 52 36 85
2024 None of the above 17 26 19 16 20 3 0 44 36 140
2022 Client contact centre 29 52 6 0 0 13 0 93 0 25
2022 Compliance, inspection and enforcement 31 42 17 0 10 0 0 73 10 10
2022 Communications or public affairs 20 32 6 30 12 0 0 52 42 15
2022 Access to information and privacy 43 50 8 0 0 0 0 92 0 10
2022 Legal services 27 40 9 16 7 2 0 68 22 150
2022 Administration and operations 29 36 16 12 6 1 1 66 18 425
2022 Human resources 31 35 22 7 3 1 1 68 10 85
2022 Financial management 29 42 18 0 6 6 0 75 6 30
2022 Information management 37 47 13 0 3 0 0 84 3 25
2022 Information technology 21 46 23 5 0 5 0 71 6 45
2022 Data sciences 70 22 8 0 0 0 0 92 0 10
2022 Policy 16 39 10 16 19 0 0 55 35 20
2022 Project management 25 22 15 9 20 9 0 51 32 35
2022 Other services to the public 27 36 15 9 10 4 0 65 19 85
2022 None of the above 28 32 15 10 9 4 1 64 20 175
2020 Client contact centre 35 35 14 8 4 4 0 73 13 25
2020 Federal regulators 10 62 18 11 0 0 0 71 11 10
2020 Communications or public affairs 27 37 5 20 11 0 0 64 30 20
2020 Security 36 29 22 12 0 0 0 66 12 15
2020 Legal services 34 41 3 17 4 2 0 76 21 130
2020 Administration and operations 24 36 18 9 11 3 0 62 20 330
2020 Human resources 25 32 16 17 5 3 2 60 23 60
2020 Financial management 37 40 8 15 0 0 0 77 15 25
2020 Information management 27 39 6 28 0 0 0 66 28 15
2020 Information technology 32 47 15 6 0 0 0 79 6 45
2020 Data sciences 40 30 10 20 0 0 0 70 20 10
2020 Project management 17 33 34 7 7 3 0 51 14 30
2020 Other services to the public 24 29 21 16 6 3 0 55 23 70
2020 None of the above 29 27 18 14 10 2 0 57 24 155
2019 Client contact centre 23 39 22 12 5 0 0 62 17 15
2019 Federal regulators 13 63 10 7 7 0 0 76 13 15
2019 Communications or public affairs 16 50 8 22 4 0 0 66 26 25
2019 Access to information and privacy 16 55 18 11 0 0 0 71 11 10
2019 Security 20 70 10 0 0 0 0 90 0 10
2019 Legal services 28 29 19 15 8 1 0 58 23 105
2019 Administration and operations 22 34 22 12 10 1 0 57 22 250
2019 Human resources 15 34 19 20 4 6 2 53 26 55
2019 Financial management 19 37 9 21 9 4 0 59 32 20
2019 Information management 37 37 26 0 0 0 0 74 0 15
2019 Information technology 24 37 28 9 0 2 0 62 9 45
2019 Data sciences 21 69 11 0 0 0 0 89 0 10
2019 Project management 18 45 18 15 4 0 0 63 18 20
2019 Other services to the public 22 18 20 20 17 3 0 41 38 40
2019 None of the above 14 32 21 19 12 2 0 47 31 130

Question 83. Of those who indicated that they are a supervisor: I am equipped to support employees in my work unit who are experiencing mental health issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Legal services 15 26 0 50 0 0 9 45 55 10
2024 Administration and operations 12 50 15 20 4 0 0 62 23 115
2024 Human resources 19 55 11 7 4 3 0 77 12 25
2024 Information technology 34 44 9 12 0 0 0 79 12 10
2024 Project management 21 46 16 9 7 0 0 67 16 10
2024 None of the above 10 56 17 6 5 6 0 70 12 20
2022 Legal services 11 68 7 14 0 0 0 79 14 15
2022 Administration and operations 13 53 17 14 2 0 0 66 16 85
2022 Human resources 12 53 15 13 3 0 4 67 17 30
2022 Financial management 29 71 0 0 0 0 0 100 0 10
2022 Information technology 22 59 9 0 0 10 0 90 0 10
2022 None of the above 30 56 4 10 0 0 0 86 10 25
2020 Legal services 31 52 17 0 0 0 0 83 0 15
2020 Administration and operations 12 47 12 25 5 0 0 58 30 75
2020 Human resources 52 15 15 11 6 0 0 67 17 20
2020 Financial management 0 71 10 10 0 0 10 79 11 10
2020 Information technology 29 41 24 0 6 0 0 69 6 15
2020 None of the above 12 43 15 24 5 0 0 55 29 20
2019 Legal services 8 47 0 18 0 11 16 75 25 15
2019 Administration and operations 14 60 12 12 0 0 2 75 12 50
2019 Human resources 52 32 8 0 0 0 8 91 0 10
2019 Information technology 34 30 23 14 0 0 0 64 14 15
2019 None of the above 25 39 16 20 0 0 0 64 20 20
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to telework, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 84. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Definition of the term has changed from PSES 2022.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 18 82 30
2024 Intelligence analysts 20 80 15
2024 Federal regulators 39 61 10
2024 Compliance, inspection and enforcement 20 80 15
2024 Communications or public affairs 25 75 10
2024 Access to information and privacy 12 88 15
2024 Security 29 71 15
2024 Legal services 25 75 145
2024 Administration and operations 25 75 495
2024 Human resources 23 77 80
2024 Financial management 15 85 25
2024 Information management 8 92 20
2024 Information technology 10 90 45
2024 Data sciences 42 58 10
2024 Policy 31 69 10
2024 Project management 20 80 45
2024 Other services to the public 27 73 85
2024 None of the above 29 71 140
2022 Client contact centre 15 85 25
2022 Compliance, inspection and enforcement 31 69 10
2022 Communications or public affairs 23 77 15
2022 Access to information and privacy 0 100 10
2022 Legal services 16 84 150
2022 Administration and operations 13 87 425
2022 Human resources 10 90 85
2022 Financial management 3 97 30
2022 Information management 5 95 25
2022 Information technology 0 100 45
2022 Data sciences 8 92 10
2022 Policy 5 95 20
2022 Project management 17 83 35
2022 Other services to the public 13 87 85
2022 None of the above 15 85 175
2020 Client contact centre 19 81 25
2020 Federal regulators 42 58 10
2020 Communications or public affairs 32 68 20
2020 Security 7 93 15
2020 Legal services 12 88 130
2020 Administration and operations 11 89 330
2020 Human resources 23 77 65
2020 Financial management 8 92 25
2020 Information management 21 79 15
2020 Information technology 4 96 45
2020 Data sciences 10 90 10
2020 Project management 12 88 30
2020 Other services to the public 11 89 70
2020 None of the above 17 83 155
2019 Client contact centre 10 90 15
2019 Federal regulators 35 65 15
2019 Communications or public affairs 25 75 25
2019 Access to information and privacy 11 89 10
2019 Security 0 100 10
2019 Legal services 12 88 110
2019 Administration and operations 14 86 250
2019 Human resources 12 88 55
2019 Financial management 12 88 20
2019 Information management 25 75 15
2019 Information technology 19 81 40
2019 Data sciences 0 100 10
2019 Project management 24 76 20
2019 Other services to the public 26 74 40
2019 None of the above 19 81 130

Question 85. Were the requests for workplace accommodation measures related to a disability?

Disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society. Barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 49 51 40
2024 Administration and operations 52 48 125
2024 Human resources 33 67 15
2024 Other services to the public 56 44 25
2024 None of the above 58 42 40
2022 Legal services 69 31 25
2022 Administration and operations 52 48 55
2022 Other services to the public 63 37 10
2022 None of the above 41 59 25
2020 Legal services 71 29 15
2020 Administration and operations 46 54 35
2020 Human resources 45 55 15
2020 None of the above 37 63 25

Question 86. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 68 32 40
2024 Administration and operations 64 36 125
2024 Human resources 85 15 20
2024 Other services to the public 88 12 25
2024 None of the above 72 28 40
2022 Legal services 84 16 25
2022 Administration and operations 84 16 55
2022 Other services to the public 81 19 10
2022 None of the above 81 19 25
2020 Legal services 86 14 15
2020 Administration and operations 76 24 35
2020 Human resources 80 20 15
2020 None of the above 73 27 25
2019 Legal services 94 6 15
2019 Administration and operations 75 25 35
2019 Other services to the public 90 10 10
2019 None of the above 81 19 25

Question 87. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Legal services 44 37 13 0 4 4 0 83 4 25
2024 Administration and operations 33 40 10 10 7 0 0 73 18 80
2024 Human resources 49 39 0 12 0 0 0 88 12 15
2024 Other services to the public 40 46 5 9 0 0 0 86 9 20
2024 None of the above 41 27 3 19 7 3 0 70 26 30
2022 Legal services 45 26 11 14 4 0 0 71 18 20
2022 Administration and operations 46 38 9 5 0 2 0 86 6 45
2022 None of the above 61 30 5 4 0 0 0 91 4 20
2020 Legal services 23 37 9 30 0 0 0 60 30 15
2020 Administration and operations 46 26 15 4 8 0 0 72 13 30
2020 Human resources 76 24 0 0 0 0 0 100 0 10
2020 None of the above 58 42 0 0 0 0 0 100 0 20
2019 Legal services 77 23 0 0 0 0 0 100 0 10
2019 Administration and operations 43 36 9 3 5 5 0 83 8 25
2019 Other services to the public 24 65 0 11 0 0 0 89 11 10
2019 None of the above 55 32 4 6 3 0 0 87 9 20

Question 88. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 46 34 3 0 8 7 3 88 9 30
2024 Intelligence analysts 17 66 0 17 0 0 0 83 17 15
2024 Federal regulators 30 33 0 27 0 10 0 70 30 10
2024 Compliance, inspection and enforcement 16 20 21 21 0 14 8 46 27 15
2024 Communications or public affairs 44 33 5 10 0 8 0 83 11 10
2024 Access to information and privacy 63 22 0 9 0 0 7 91 9 15
2024 Security 64 28 0 8 0 0 0 92 8 15
2024 Legal services 45 34 5 8 7 2 1 80 15 145
2024 Administration and operations 38 35 9 7 7 1 3 77 14 495
2024 Human resources 46 32 6 5 5 1 4 83 11 80
2024 Financial management 53 13 25 0 8 0 0 66 8 25
2024 Information management 56 18 8 0 7 4 7 83 7 20
2024 Information technology 48 32 6 2 0 5 7 91 3 45
2024 Data sciences 55 27 9 0 0 10 0 90 0 10
2024 Policy 27 19 8 17 22 7 0 49 42 10
2024 Project management 51 28 7 4 5 2 2 83 10 45
2024 Other services to the public 49 29 4 8 5 1 3 82 14 85
2024 None of the above 44 39 4 8 1 3 1 86 10 140
2022 Client contact centre 43 37 0 7 4 7 3 89 11 25
2022 Compliance, inspection and enforcement 59 32 0 0 0 0 9 100 0 10
2022 Communications or public affairs 28 41 16 5 0 0 10 77 6 15
2022 Access to information and privacy 49 23 21 0 0 0 7 77 0 10
2022 Legal services 40 32 7 10 1 6 4 80 13 150
2022 Administration and operations 40 36 8 6 2 4 4 82 9 425
2022 Human resources 53 36 4 2 1 2 2 92 3 85
2022 Financial management 44 32 6 6 0 5 6 87 6 30
2022 Information management 41 37 0 3 10 0 9 86 14 25
2022 Information technology 51 32 6 0 0 10 0 93 0 45
2022 Data sciences 82 18 0 0 0 0 0 100 0 10
2022 Policy 40 37 4 7 0 13 0 88 8 20
2022 Project management 37 42 4 3 0 8 6 92 3 35
2022 Other services to the public 43 31 5 3 1 6 11 89 5 85
2022 None of the above 44 27 13 8 3 4 2 75 11 170
2020 Client contact centre 32 48 3 8 4 0 4 84 13 25
2020 Federal regulators 49 32 0 11 0 8 0 88 12 10
2020 Communications or public affairs 75 25 0 0 0 0 0 100 0 20
2020 Security 64 36 0 0 0 0 0 100 0 15
2020 Legal services 47 32 3 11 3 1 2 82 14 130
2020 Administration and operations 45 31 7 7 4 2 3 81 11 330
2020 Human resources 55 36 5 0 2 0 3 93 2 65
2020 Financial management 35 39 5 4 0 5 11 89 5 25
2020 Information management 47 26 6 15 0 0 6 78 16 15
2020 Information technology 48 39 11 2 0 0 0 87 2 45
2020 Data sciences 61 29 10 0 0 0 0 90 0 10
2020 Project management 56 29 8 3 0 4 0 89 3 30
2020 Other services to the public 45 34 10 4 3 3 1 83 7 70
2020 None of the above 41 35 8 4 6 2 4 81 11 155
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Compensation

Question 89. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Client contact centre 21 75 30
2024 Intelligence analysts 48 21 15
2024 Federal regulators 23 59 10
2024 Compliance, inspection and enforcement 57 43 15
2024 Communications or public affairs 21 29 10
2024 Access to information and privacy 14 51 15
2024 Security 25 60 15
2024 Legal services 27 54 145
2024 Administration and operations 19 58 500
2024 Human resources 26 59 80
2024 Financial management 13 82 25
2024 Information management 31 60 20
2024 Information technology 24 53 45
2024 Data sciences 33 40 10
2024 Policy 9 79 10
2024 Project management 24 55 45
2024 Other services to the public 23 48 85
2024 None of the above 25 49 140
2022 Client contact centre 37 44 25
2022 Compliance, inspection and enforcement 50 50 10
2022 Communications or public affairs 5 57 15
2022 Access to information and privacy 35 46 10
2022 Legal services 24 51 150
2022 Administration and operations 28 48 425
2022 Human resources 31 62 85
2022 Financial management 36 59 30
2022 Information management 21 70 25
2022 Information technology 11 70 45
2022 Data sciences 28 62 10
2022 Policy 17 43 20
2022 Project management 44 42 30
2022 Other services to the public 18 59 85
2022 None of the above 24 54 175
2020 Client contact centre 22 51 25
2020 Federal regulators 21 50 10
2020 Communications or public affairs 32 53 20
2020 Security 0 49 15
2020 Legal services 50 31 130
2020 Administration and operations 36 42 330
2020 Human resources 38 39 65
2020 Financial management 35 38 25
2020 Information management 47 33 15
2020 Information technology 29 47 45
2020 Data sciences 30 42 10
2020 Project management 56 18 30
2020 Other services to the public 22 46 70
2020 None of the above 28 43 155

Question 90. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2024 Legal services 30 70 40
2024 Administration and operations 41 59 100
2024 Human resources 38 62 20
2024 Information technology 35 65 10
2024 Project management 53 47 10
2024 Other services to the public 52 48 20
2024 None of the above 60 40 35
2022 Client contact centre 91 9 10
2022 Legal services 45 55 35
2022 Administration and operations 49 51 125
2022 Human resources 37 63 25
2022 Financial management 15 85 10
2022 Project management 55 45 15
2022 Other services to the public 50 50 15
2022 None of the above 40 60 40
2020 Legal services 28 72 65
2020 Administration and operations 34 66 125
2020 Human resources 34 66 25
2020 Information technology 59 41 15
2020 Project management 25 75 15
2020 Other services to the public 48 52 15
2020 None of the above 40 60 45

Question 91. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Legal services 5 19 5 10 53 2 6 26 69 40
2024 Administration and operations 2 19 15 21 35 2 6 23 61 100
2024 Human resources 5 23 12 25 30 0 5 29 59 20
2024 Information technology 17 18 29 18 11 7 0 38 32 10
2024 Project management 0 17 32 17 34 0 0 17 51 10
2024 Other services to the public 26 28 0 16 26 5 0 56 44 20
2024 None of the above 7 22 20 20 23 6 3 31 47 35
2022 Client contact centre 28 18 0 28 0 0 26 62 38 10
2022 Legal services 5 27 0 32 31 2 3 34 66 35
2022 Administration and operations 9 28 19 12 30 2 2 38 43 125
2022 Human resources 31 5 17 26 15 0 6 39 44 25
2022 Financial management 15 0 25 27 16 0 17 19 52 10
2022 Project management 0 36 14 18 12 15 6 45 38 15
2022 Other services to the public 6 20 20 0 37 7 11 31 45 15
2022 None of the above 11 13 15 33 23 0 5 26 58 40
2020 Legal services 14 26 11 16 29 0 4 41 48 65
2020 Administration and operations 14 18 19 24 20 1 4 34 46 125
2020 Human resources 27 34 16 16 0 0 7 65 17 25
2020 Information technology 15 37 7 13 20 7 0 56 36 15
2020 Project management 5 5 17 34 34 5 0 10 71 15
2020 Other services to the public 7 31 33 4 25 0 0 38 29 15
2020 None of the above 5 18 9 20 37 5 7 26 64 45

Question 92. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Legal services 5 17 3 20 53 0 2 23 75 40
2024 Administration and operations 3 18 13 19 43 1 4 22 65 100
2024 Human resources 0 10 14 26 45 0 5 10 75 20
2024 Information technology 8 17 30 17 28 0 0 25 45 10
2024 Project management 0 17 36 29 18 0 0 17 47 10
2024 Other services to the public 19 26 0 25 31 0 0 45 55 20
2024 None of the above 3 20 18 29 27 0 3 24 58 35
2022 Client contact centre 17 18 27 9 28 0 0 35 37 10
2022 Legal services 5 18 8 21 39 2 6 25 66 35
2022 Administration and operations 6 25 11 19 33 3 3 34 55 125
2022 Human resources 9 0 17 22 42 7 3 10 71 25
2022 Financial management 7 0 53 14 16 0 9 8 33 10
2022 Project management 6 7 25 32 25 7 0 13 60 15
2022 Other services to the public 7 18 21 8 30 0 17 29 46 15
2022 None of the above 9 20 12 13 39 5 3 32 56 40
2020 Legal services 7 9 11 19 50 2 1 17 72 65
2020 Administration and operations 8 15 16 23 34 0 3 24 59 125
2020 Human resources 12 9 16 12 47 0 3 22 61 25
2020 Information technology 15 30 0 30 26 0 0 44 56 15
2020 Project management 0 10 0 44 46 0 0 10 90 15
2020 Other services to the public 14 32 21 4 29 0 0 46 32 15
2020 None of the above 7 11 7 15 51 5 5 20 73 45

Question 93. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Calculation of “positive” and “negative” answers has changed since 2022 PSES
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2024 Client contact centre 28 40 5 0 3 3 21 37 63 25
2024 Intelligence analysts 15 24 8 24 12 10 6 18 82 15
2024 Federal regulators 38 9 0 14 0 0 40 62 38 10
2024 Compliance, inspection and enforcement 23 27 0 6 22 0 22 29 71 15
2024 Communications or public affairs 72 7 7 10 0 5 0 76 24 10
2024 Access to information and privacy 58 0 0 7 7 20 9 81 19 15
2024 Security 21 43 14 8 0 0 14 25 75 15
2024 Legal services 40 11 8 3 7 3 28 58 42 145
2024 Administration and operations 40 10 7 5 4 8 26 60 40 500
2024 Human resources 24 13 15 7 19 1 21 31 69 80
2024 Financial management 64 17 0 0 3 0 16 76 24 25
2024 Information management 32 27 14 8 4 5 11 38 62 20
2024 Information technology 36 17 5 6 7 2 27 51 49 45
2024 Data sciences 19 23 26 8 15 0 10 21 79 10
2024 Policy 23 13 32 0 0 13 19 34 66 10
2024 Project management 31 21 11 9 8 6 14 39 61 45
2024 Other services to the public 37 9 8 5 7 10 24 56 44 85
2024 None of the above 37 12 9 4 5 6 28 56 44 140
2022 Client contact centre 19 20 7 11 0 17 27 25
2022 Compliance, inspection and enforcement 48 33 0 0 0 0 19 10
2022 Communications or public affairs 51 0 13 17 4 9 6 15
2022 Access to information and privacy 33 17 0 9 0 0 40 10
2022 Legal services 40 15 6 3 3 4 29 150
2022 Administration and operations 38 15 10 4 5 7 22 425
2022 Human resources 33 19 19 6 5 0 18 85
2022 Financial management 41 20 8 12 0 3 16 30
2022 Information management 57 3 18 0 3 3 16 25
2022 Information technology 46 18 3 8 10 2 12 45
2022 Data sciences 47 0 21 23 0 0 8 10
2022 Policy 38 17 29 4 0 5 7 20
2022 Project management 25 17 9 12 7 0 30 35
2022 Other services to the public 42 11 8 3 1 7 29 85
2022 None of the above 41 15 6 2 3 4 29 175
2020 Client contact centre 23 30 20 4 4 3 16 25
2020 Federal regulators 49 11 0 11 0 11 19 10
2020 Communications or public affairs 32 20 21 21 0 0 5 20
2020 Security 44 44 0 5 7 0 0 15
2020 Legal services 44 14 16 1 6 2 18 130
2020 Administration and operations 39 21 11 7 5 3 14 330
2020 Human resources 27 30 13 14 8 2 6 65
2020 Financial management 34 40 16 0 4 0 6 25
2020 Information management 35 20 8 6 19 0 14 15
2020 Information technology 40 21 22 2 4 4 7 45
2020 Data sciences 28 31 30 10 0 0 0 10
2020 Project management 26 19 15 10 11 12 7 30
2020 Other services to the public 53 13 7 0 3 8 16 70
2020 None of the above 46 12 13 4 5 2 18 155
2019 Client contact centre 11 41 16 7 11 0 14 15
2019 Federal regulators 35 13 28 0 7 0 16 15
2019 Communications or public affairs 17 16 29 13 13 0 12 25
2019 Access to information and privacy 45 22 22 0 11 0 0 10
2019 Security 10 40 10 20 20 0 0 10
2019 Legal services 47 14 10 8 7 1 13 110
2019 Administration and operations 36 19 12 10 12 2 9 245
2019 Human resources 37 26 11 16 6 1 2 55
2019 Financial management 38 43 9 5 5 0 0 20
2019 Information management 35 27 10 0 21 0 7 15
2019 Information technology 47 21 18 0 7 2 5 45
2019 Data sciences 30 0 11 50 0 0 9 10
2019 Project management 14 26 23 24 10 0 4 20
2019 Other services to the public 47 4 11 8 15 5 9 40
2019 None of the above 41 15 12 6 12 1 12 130
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