2022 Public Service Employee Survey Results by Theme for Administrative Tribunals Support Service of Canada by Question 109. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2022 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Employee engagement
- Employee engagement
Leadership
- Immediate supervisor
- Senior management
Workforce
Workplace
Workplace well-being
Compensation
- Pay or other compensation issues
- Support to resolve pay or other compensation issues

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	61	30	5	0	4	0	91	4	25
2022	Communications or public affairs	42	36	19	3	0	0	78	3	35
2022	Legal services	53	40	6	0	1	0	93	1	65
2022	Administration and operations	51	35	7	5	2	0	86	7	165
2022	Human resources	62	28	6	4	0	0	90	4	40
2022	Financial management	35	34	21	3	7	0	68	10	20
2022	Information technology	61	31	2	7	0	0	91	7	50
2022	Project management	44	50	0	0	6	0	94	6	15
2022	Other services to the public	58	37	5	0	0	0	95	0	15
2022	None of the above	55	39	6	0	0	0	94	0	40
2020	Client contact centre	47	33	19	0	0	0	81	0	15
2020	Communications or public affairs	51	34	8	5	0	2	87	5	39
2020	Legal services	54	36	7	2	2	0	89	4	48
2020	Administration and operations	46	34	10	6	3	0	81	9	135
2020	Human resources	50	40	6	4	0	0	90	4	34
2020	Financial management	49	41	0	10	0	0	90	10	19
2020	Information management	62	28	10	0	0	0	90	0	11
2020	Information technology	43	30	20	3	5	0	73	8	40
2020	Other services to the public	39	52	10	0	0	0	90	0	10
2020	None of the above	47	39	4	9	0	0	87	9	23
2019	Client contact centre	55	40	5	0	0	0	95	0	16
2019	Communications or public affairs	41	30	4	22	4	0	70	26	24
2019	Legal services	40	51	4	2	2	0	92	4	47
2019	Administration and operations	36	38	10	9	6	0	74	15	125
2019	Human resources	57	33	7	0	4	0	90	4	27
2019	Financial management	46	38	8	4	4	0	84	8	24
2019	Information technology	42	27	21	6	3	0	70	9	30
2019	None of the above	57	20	9	8	6	0	77	15	26
2018	Communications or public affairs	65	22	3	9	0	0	88	9	22
2018	Legal services	37	53	2	5	3	0	90	8	38
2018	Administration and operations	34	41	11	9	5	0	75	14	103
2018	Human resources	53	34	5	4	5	0	87	8	26
2018	Financial management	40	32	23	5	0	0	72	5	22
2018	Information technology	48	26	21	5	0	0	74	5	18
2018	Other services to the public	41	50	0	9	0	0	91	9	12
2018	None of the above	29	45	20	0	6	0	74	6	20

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	50	42	0	8	0	0	0	92	8	25
2022	Communications or public affairs	61	33	6	0	0	0	0	94	0	35
2022	Legal services	54	31	5	9	1	0	0	85	10	65
2022	Administration and operations	56	32	7	2	3	0	0	88	6	165
2022	Human resources	64	25	11	0	0	0	0	89	0	40
2022	Financial management	39	18	21	14	7	0	0	57	21	20
2022	Information technology	67	21	6	4	2	0	0	88	5	50
2022	Project management	50	38	0	0	12	0	0	88	12	15
2022	Other services to the public	45	46	4	0	5	0	0	91	5	15
2022	None of the above	55	31	14	0	0	0	0	86	0	40
2020	Client contact centre	47	40	13	0	0	0	0	87	0	15
2020	Communications or public affairs	49	39	8	3	0	0	2	90	3	39
2020	Legal services	52	35	2	5	6	0	0	87	11	48
2020	Administration and operations	42	39	13	3	3	0	0	81	6	136
2020	Human resources	56	23	8	10	4	0	0	79	14	34
2020	Financial management	55	40	0	5	0	0	0	95	5	20
2020	Information management	45	55	0	0	0	0	0	100	0	11
2020	Information technology	51	34	13	0	3	0	0	85	3	39
2020	Other services to the public	29	42	19	10	0	0	0	71	10	10
2020	None of the above	45	38	13	4	0	0	0	83	4	24
2019	Client contact centre	64	31	0	5	0	0	0	95	5	16
2019	Communications or public affairs	37	33	7	19	4	0	0	70	22	24
2019	Legal services	36	42	11	2	9	0	0	78	11	47
2019	Administration and operations	41	33	15	11	1	0	0	74	12	124
2019	Human resources	63	23	7	3	4	0	0	86	7	27
2019	Financial management	50	33	4	4	8	0	0	83	13	24
2019	Information technology	40	41	9	6	3	0	0	81	9	29
2019	None of the above	34	31	14	6	14	0	0	66	20	26
2018	Communications or public affairs	56	27	8	9	0	0	0	83	9	22
2018	Legal services	36	37	19	3	5	0	0	73	8	39
2018	Administration and operations	46	32	8	5	7	1	0	80	12	104
2018	Human resources	44	43	7	0	5	0	0	88	5	26
2018	Financial management	30	44	13	8	0	4	0	78	9	23
2018	Information technology	32	31	26	5	5	0	0	63	10	18
2018	Other services to the public	41	42	0	7	9	0	0	84	16	12
2018	None of the above	39	38	17	0	6	0	0	77	6	20

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	67	28	0	0	4	0	96	4	25
2022	Communications or public affairs	47	35	17	0	0	0	83	0	35
2022	Legal services	61	29	7	3	0	0	90	3	65
2022	Administration and operations	67	25	6	2	0	0	92	2	165
2022	Human resources	66	29	4	0	0	0	96	0	40
2022	Financial management	54	11	25	10	0	0	65	10	20
2022	Information technology	66	26	5	4	0	0	92	4	50
2022	Project management	69	31	0	0	0	0	100	0	15
2022	Other services to the public	66	29	5	0	0	0	95	0	15
2022	None of the above	57	30	13	0	0	0	87	0	40
2020	Client contact centre	60	20	19	0	0	0	81	0	15
2020	Communications or public affairs	54	34	8	3	0	2	90	3	39
2020	Legal services	60	38	2	0	0	0	98	0	48
2020	Administration and operations	58	29	8	1	3	0	88	4	135
2020	Human resources	64	30	6	0	0	0	94	0	33
2020	Financial management	65	26	10	0	0	0	90	0	20
2020	Information management	63	37	0	0	0	0	100	0	11
2020	Information technology	51	28	18	0	3	0	80	3	39
2020	Other services to the public	39	52	0	10	0	0	90	10	10
2020	None of the above	42	50	4	4	0	0	92	4	24
2019	Client contact centre	69	26	5	0	0	0	95	0	16
2019	Communications or public affairs	41	30	7	19	4	0	70	22	24
2019	Legal services	57	38	4	0	0	0	96	0	47
2019	Administration and operations	50	26	16	8	1	0	76	9	122
2019	Human resources	70	20	7	0	4	0	90	4	27
2019	Financial management	59	29	8	0	4	0	87	4	24
2019	Information technology	54	27	15	0	3	0	82	3	30
2019	None of the above	63	17	14	0	6	0	80	6	26
2018	Communications or public affairs	61	18	12	9	0	0	79	9	22
2018	Legal services	49	36	13	3	0	0	85	3	39
2018	Administration and operations	60	25	10	3	3	0	85	5	103
2018	Human resources	55	31	14	0	0	0	86	0	25
2018	Financial management	47	44	9	0	0	0	91	0	23
2018	Information technology	48	26	21	5	0	0	74	5	18
2018	Other services to the public	66	25	9	0	0	0	91	0	12
2018	None of the above	45	44	5	0	6	0	90	6	20

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	57	30	5	8	0	0	87	8	25
2022	Communications or public affairs	49	32	19	0	0	0	81	0	35
2022	Legal services	58	32	8	0	1	0	90	1	65
2022	Administration and operations	57	29	8	5	1	0	86	6	165
2022	Human resources	69	25	6	0	0	0	94	0	40
2022	Financial management	37	29	9	18	7	0	66	25	20
2022	Information technology	67	27	5	0	0	0	95	0	50
2022	Project management	32	68	0	0	0	0	100	0	15
2022	Other services to the public	63	32	0	5	0	0	95	5	15
2022	None of the above	62	28	10	0	0	0	90	0	40
2020	Client contact centre	54	27	13	6	0	0	81	6	15
2020	Communications or public affairs	67	23	5	3	0	2	92	3	39
2020	Legal services	55	41	2	2	0	0	95	2	48
2020	Administration and operations	50	35	9	3	4	0	85	6	136
2020	Human resources	59	35	6	0	0	0	94	0	34
2020	Financial management	50	36	14	0	0	0	86	0	20
2020	Information management	53	38	0	0	8	0	92	8	11
2020	Information technology	53	27	13	2	5	0	80	7	40
2020	Other services to the public	29	61	10	0	0	0	90	0	10
2020	None of the above	50	34	8	9	0	0	83	9	24
2019	Client contact centre	69	27	5	0	0	0	95	0	16
2019	Communications or public affairs	48	26	15	7	4	0	74	11	24
2019	Legal services	45	45	4	4	2	0	89	6	47
2019	Administration and operations	40	35	14	6	2	2	77	9	125
2019	Human resources	67	23	7	0	4	0	90	4	27
2019	Financial management	54	29	8	4	4	0	84	8	24
2019	Information technology	52	36	9	0	3	0	88	3	30
2019	None of the above	35	42	11	6	6	0	77	12	26
2018	Communications or public affairs	61	26	4	9	0	0	87	9	22
2018	Legal services	43	45	10	3	0	0	87	3	39
2018	Administration and operations	46	33	12	3	6	0	79	9	104
2018	Human resources	57	30	8	0	5	0	87	5	26
2018	Financial management	30	44	17	9	0	0	74	9	23
2018	Information technology	48	42	5	5	0	0	90	5	18
2018	Other services to the public	67	24	10	0	0	0	90	0	11
2018	None of the above	41	40	9	5	6	0	80	10	20

Question 53. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	59	34	7	0	0	0	0	93	0	25
2022	Communications or public affairs	70	18	10	0	3	0	0	87	3	35
2022	Legal services	57	26	10	4	3	0	0	83	7	65
2022	Administration and operations	68	19	5	4	4	1	0	87	8	165
2022	Human resources	76	20	2	2	0	0	0	96	2	40
2022	Financial management	36	36	13	8	7	0	0	72	16	20
2022	Information technology	78	20	0	2	0	0	0	98	2	50
2022	Project management	32	44	6	11	7	0	0	76	18	15
2022	Other services to the public	55	40	4	0	0	0	0	96	0	15
2022	None of the above	69	24	4	3	0	0	0	93	3	40
2020	Client contact centre	60	40	0	0	0	0	0	100	0	15
2020	Communications or public affairs	64	25	0	3	3	3	3	94	6	36
2020	Legal services	46	39	6	6	2	0	0	85	8	47
2020	Administration and operations	53	25	12	7	2	1	0	79	9	135
2020	Human resources	71	13	12	4	0	0	0	84	4	34
2020	Financial management	81	10	0	4	0	0	5	95	5	20
2020	Information management	82	8	10	0	0	0	0	90	0	11
2020	Information technology	67	18	10	2	3	0	0	85	5	40
2020	Other services to the public	37	39	14	0	0	10	0	85	0	10
2020	None of the above	46	20	10	8	4	8	4	74	14	24
2019	Client contact centre	68	24	0	0	4	4	0	95	5	16
2019	Communications or public affairs	44	37	11	4	4	0	0	82	7	24
2019	Legal services	44	32	17	2	2	2	0	78	4	47
2019	Administration and operations	48	31	11	6	2	2	0	81	8	125
2019	Human resources	70	20	0	7	4	0	0	89	11	27
2019	Financial management	46	12	25	8	8	0	0	58	16	24
2019	Information technology	55	15	15	6	3	6	0	74	10	30
2019	None of the above	42	23	14	12	6	3	0	67	18	26
2018	Communications or public affairs	47	30	13	9	0	0	0	78	9	22
2018	Legal services	32	32	28	5	3	0	0	64	8	39
2018	Administration and operations	38	36	17	5	4	0	0	75	9	102
2018	Human resources	64	23	4	5	5	0	0	87	10	26
2018	Financial management	26	40	13	17	0	4	0	68	18	23
2018	Information technology	45	22	22	5	5	0	0	67	11	17
2018	Other services to the public	58	42	0	0	0	0	0	100	0	12
2018	None of the above	27	40	22	5	6	0	0	68	10	20

Question 54. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	46	50	4	0	0	0	0	96	0	25
2022	Communications or public affairs	64	17	17	3	0	0	0	81	3	35
2022	Legal services	57	27	12	1	3	0	0	83	4	65
2022	Administration and operations	68	20	4	5	2	0	0	89	7	165
2022	Human resources	79	13	6	2	0	0	0	92	2	40
2022	Financial management	36	35	22	0	7	0	0	71	7	20
2022	Information technology	77	20	1	0	2	0	0	97	2	50
2022	Project management	32	32	18	0	18	0	0	64	18	15
2022	Other services to the public	62	33	5	0	0	0	0	95	0	15
2022	None of the above	69	26	2	3	0	0	0	95	3	40
2020	Client contact centre	67	33	0	0	0	0	0	100	0	15
2020	Communications or public affairs	64	25	3	3	3	0	3	91	6	36
2020	Legal services	52	34	8	4	2	0	0	86	6	48
2020	Administration and operations	50	33	11	4	2	0	0	83	6	135
2020	Human resources	65	21	10	4	0	0	0	87	4	34
2020	Financial management	76	10	5	9	0	0	0	86	9	20
2020	Information management	73	10	18	0	0	0	0	82	0	11
2020	Information technology	64	23	10	0	3	0	0	87	3	39
2020	Other services to the public	37	63	0	0	0	0	0	100	0	10
2020	None of the above	41	32	10	4	9	0	4	77	13	24
2019	Client contact centre	77	14	0	9	0	0	0	91	9	16
2019	Communications or public affairs	44	30	4	19	4	0	0	74	22	24
2019	Legal services	42	33	14	7	2	2	0	77	9	45
2019	Administration and operations	46	32	15	4	3	0	0	78	7	125
2019	Human resources	66	23	4	4	4	0	0	89	7	27
2019	Financial management	42	25	21	8	4	0	0	67	12	24
2019	Information technology	49	27	15	3	3	3	0	78	6	30
2019	None of the above	42	26	11	15	6	0	0	68	21	26
2018	Communications or public affairs	47	27	12	13	0	0	0	74	13	22
2018	Legal services	32	37	13	16	3	0	0	69	19	39
2018	Administration and operations	40	32	14	11	3	0	0	71	14	100
2018	Human resources	59	32	0	5	5	0	0	90	10	26
2018	Financial management	26	35	26	13	0	0	0	61	13	23
2018	Information technology	34	44	11	5	5	0	0	78	11	17
2018	Other services to the public	49	51	0	0	0	0	0	100	0	12
2018	None of the above	27	45	22	0	6	0	0	72	6	20

Question 55. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	47	37	11	0	0	5	0	88	0	25
2022	Communications or public affairs	46	37	11	0	3	3	0	86	3	35
2022	Legal services	49	25	10	6	3	7	0	79	10	65
2022	Administration and operations	62	19	7	8	4	1	0	81	12	165
2022	Human resources	58	22	17	2	0	0	0	81	2	40
2022	Financial management	31	15	39	8	7	0	0	46	16	20
2022	Information technology	67	18	11	3	0	0	0	85	3	50
2022	Project management	32	34	6	0	18	11	0	73	20	15
2022	Other services to the public	43	35	22	0	0	0	0	78	0	15
2022	None of the above	45	30	12	3	5	3	2	79	8	40
2020	Client contact centre	46	27	6	6	0	14	0	85	8	15
2020	Communications or public affairs	53	22	8	3	3	9	3	84	6	36
2020	Legal services	44	28	18	0	8	2	0	74	8	48
2020	Administration and operations	47	18	18	8	4	2	2	68	12	136
2020	Human resources	64	14	18	4	0	0	0	78	4	33
2020	Financial management	41	29	15	5	0	10	0	78	5	20
2020	Information management	45	10	36	0	10	0	0	54	10	11
2020	Information technology	57	20	15	2	5	0	0	77	8	40
2020	Other services to the public	37	10	33	0	0	10	11	59	0	10
2020	None of the above	38	26	20	0	13	4	0	67	13	24
2019	Client contact centre	72	13	10	4	0	0	0	86	4	16
2019	Communications or public affairs	37	26	7	4	26	0	0	63	30	24
2019	Legal services	39	19	24	7	9	2	0	60	16	46
2019	Administration and operations	33	23	22	11	6	6	0	60	17	125
2019	Human resources	53	16	23	4	4	0	0	69	7	27
2019	Financial management	46	4	16	17	12	4	0	52	30	24
2019	Information technology	46	15	24	6	3	6	0	64	10	30
2019	None of the above	34	17	29	6	9	6	0	54	16	26
2018	Communications or public affairs	34	40	12	13	0	0	0	74	13	22
2018	Legal services	40	12	25	15	8	0	0	52	23	39
2018	Administration and operations	34	21	18	14	8	3	2	58	23	103
2018	Human resources	44	20	16	12	5	4	0	66	17	26
2018	Financial management	26	17	31	22	4	0	0	43	26	23
2018	Information technology	34	11	38	5	5	6	0	48	11	17
2018	Other services to the public	46	26	28	0	0	0	0	72	0	12
2018	None of the above	35	33	14	13	6	0	0	67	19	20

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Leadership

Immediate supervisor

Question 25. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	54	30	3	4	0	0	9	93	4	25
2022	Communications or public affairs	53	26	8	2	0	0	11	88	3	35
2022	Legal services	53	26	12	2	0	1	6	85	2	65
2022	Administration and operations	49	30	7	5	2	1	6	85	7	165
2022	Human resources	61	17	6	2	3	5	6	88	5	40
2022	Financial management	69	20	0	0	0	7	3	100	0	20
2022	Information technology	60	27	11	0	0	0	2	89	0	50
2022	Project management	44	27	11	6	6	0	6	75	13	15
2022	Other services to the public	37	10	28	0	0	5	21	62	0	15
2022	None of the above	48	37	6	0	2	2	6	92	2	40
2020	Client contact centre	41	33	0	6	6	0	13	85	15	15
2020	Communications or public affairs	51	23	5	8	0	2	11	85	9	39
2020	Legal services	60	13	8	10	0	4	5	81	11	48
2020	Administration and operations	52	24	14	1	1	2	6	82	3	136
2020	Human resources	64	17	16	4	0	0	0	80	4	34
2020	Financial management	70	24	5	0	0	0	0	95	0	20
2020	Information management	38	27	18	0	8	0	8	71	9	11
2020	Information technology	60	30	5	0	0	0	5	95	0	40
2020	Other services to the public	39	23	0	10	0	10	19	87	13	10
2020	None of the above	52	29	0	10	4	0	4	86	14	24
2019	Client contact centre	33	45	5	0	0	0	17	94	0	16
2019	Communications or public affairs	55	18	7	0	15	0	4	77	16	24
2019	Legal services	43	21	21	0	0	2	13	75	0	47
2019	Administration and operations	37	31	13	3	4	0	12	77	7	125
2019	Human resources	70	13	7	0	4	0	7	89	4	27
2019	Financial management	62	21	8	4	4	0	0	83	9	24
2019	Information technology	46	33	9	6	0	3	3	84	6	30
2019	None of the above	34	9	29	11	3	0	14	50	17	26

Question 28. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	70	27	3	0	0	0	0	97	0	25
2022	Communications or public affairs	77	15	8	0	0	0	0	92	0	30
2022	Legal services	59	28	8	2	3	0	0	87	5	65
2022	Administration and operations	59	28	4	5	1	2	0	89	7	165
2022	Human resources	79	17	2	2	0	0	0	96	2	35
2022	Financial management	44	34	7	7	0	7	0	85	8	20
2022	Information technology	71	20	7	2	0	0	0	92	2	50
2022	Project management	44	44	0	0	12	0	0	88	12	15
2022	Other services to the public	35	44	11	10	0	0	0	79	10	15
2022	None of the above	58	28	9	3	2	0	0	86	4	35
2020	Client contact centre	48	40	6	6	0	0	0	87	6	15
2020	Communications or public affairs	72	26	0	0	0	2	0	100	0	39
2020	Legal services	64	26	5	5	2	0	0	89	6	48
2020	Administration and operations	53	27	13	2	3	2	1	82	5	134
2020	Human resources	67	19	4	3	8	0	0	86	10	34
2020	Financial management	55	30	5	4	5	0	0	85	10	20
2020	Information management	65	18	8	8	0	0	0	83	8	11
2020	Information technology	62	25	7	3	3	0	0	88	5	40
2020	Other services to the public	58	23	0	10	10	0	0	81	19	10
2020	None of the above	41	36	14	0	6	0	4	80	6	24
2019	Client contact centre	80	10	0	10	0	0	0	90	10	15
2019	Communications or public affairs	74	11	7	4	4	0	0	85	7	24
2019	Legal services	55	25	11	4	4	0	0	81	9	47
2019	Administration and operations	45	38	7	7	3	0	0	83	10	125
2019	Human resources	76	13	7	0	4	0	0	90	4	27
2019	Financial management	42	29	8	17	4	0	0	71	21	24
2019	Information technology	55	21	15	3	3	3	0	78	6	30
2019	None of the above	32	28	17	6	6	0	11	68	13	26
2018	Communications or public affairs	69	22	0	4	4	0	0	91	9	22
2018	Legal services	23	54	13	8	3	0	0	77	11	39
2018	Administration and operations	40	38	10	5	5	2	0	80	10	101
2018	Human resources	48	52	0	0	0	0	0	100	0	26
2018	Financial management	57	35	0	8	0	0	0	92	8	23
2018	Information technology	53	26	16	0	5	0	0	79	5	18
2018	Other services to the public	51	34	14	0	0	0	0	86	0	12
2018	None of the above	23	51	4	14	0	0	8	80	15	19

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	60	40	0	0	0	0	0	100	0	25
2022	Communications or public affairs	80	15	0	5	0	0	0	95	5	35
2022	Legal services	68	20	5	5	1	0	0	88	7	65
2022	Administration and operations	64	23	6	5	1	0	1	88	6	165
2022	Human resources	80	16	2	0	2	0	0	96	2	40
2022	Financial management	65	17	0	10	0	7	0	89	11	20
2022	Information technology	74	21	5	0	0	0	0	95	0	50
2022	Project management	44	44	6	0	6	0	0	88	6	15
2022	Other services to the public	69	22	9	0	0	0	0	91	0	15
2022	None of the above	67	23	9	2	0	0	0	89	2	40
2020	Client contact centre	72	14	7	0	8	0	0	85	8	14
2020	Communications or public affairs	67	23	5	3	0	0	2	92	3	39
2020	Legal services	77	11	4	8	0	0	0	89	8	48
2020	Administration and operations	69	17	5	7	1	1	1	87	8	136
2020	Human resources	70	16	6	4	4	0	0	86	8	34
2020	Financial management	76	14	4	5	0	0	0	90	5	20
2020	Information management	73	18	9	0	0	0	0	91	0	11
2020	Information technology	72	13	12	0	3	0	0	85	3	40
2020	Other services to the public	71	19	0	10	0	0	0	90	10	10
2020	None of the above	63	20	8	6	4	0	0	82	9	24
2019	Client contact centre	69	26	5	0	0	0	0	95	0	16
2019	Communications or public affairs	67	19	4	7	4	0	0	85	11	24
2019	Legal services	55	36	0	6	2	0	0	91	9	47
2019	Administration and operations	51	31	10	6	2	0	0	81	8	125
2019	Human resources	76	14	7	0	4	0	0	89	4	26
2019	Financial management	50	21	12	13	4	0	0	71	17	24
2019	Information technology	61	21	9	3	3	3	0	84	6	30
2019	None of the above	40	9	17	8	14	0	11	55	26	26
2018	Communications or public affairs	64	22	0	4	9	0	0	87	13	22
2018	Legal services	40	43	15	3	0	0	0	83	3	39
2018	Administration and operations	50	26	14	5	5	0	0	76	10	102
2018	Human resources	66	29	5	0	0	0	0	95	0	25
2018	Financial management	57	22	13	8	0	0	0	79	8	23
2018	Information technology	53	27	16	0	5	0	0	79	5	18
2018	Other services to the public	68	16	16	0	0	0	0	84	0	12
2018	None of the above	33	27	17	9	6	0	8	66	16	19

Senior management

Question 32. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	43	34	12	4	0	8	0	83	4	25
2022	Communications or public affairs	46	17	20	0	0	18	0	76	0	35
2022	Legal services	48	22	12	4	2	11	2	80	6	65
2022	Administration and operations	58	24	8	5	1	5	0	86	6	165
2022	Human resources	54	39	4	0	0	3	0	96	0	40
2022	Financial management	41	19	33	4	0	3	0	62	4	20
2022	Information technology	65	24	6	0	2	3	0	92	2	50
2022	Project management	15	45	6	0	18	17	0	71	22	15
2022	Other services to the public	65	14	4	5	0	12	0	89	6	15
2022	None of the above	53	16	11	3	0	18	0	84	4	40
2020	Client contact centre	61	32	0	0	0	7	0	100	0	15
2020	Communications or public affairs	43	31	8	0	0	18	0	91	0	39
2020	Legal services	61	18	11	5	4	2	0	81	9	48
2020	Administration and operations	49	29	7	3	1	9	1	87	5	136
2020	Human resources	61	21	18	0	0	0	0	82	0	33
2020	Financial management	41	40	5	9	0	5	0	86	9	20
2020	Information management	92	0	0	0	0	8	0	100	0	11
2020	Information technology	64	20	7	0	3	5	0	90	3	40
2020	Other services to the public	58	33	0	0	0	10	0	100	0	10
2020	None of the above	38	36	10	0	9	4	4	80	9	24
2019	Client contact centre	38	62	0	0	0	0	0	100	0	16
2019	Communications or public affairs	48	30	7	0	0	15	0	91	0	24
2019	Legal services	47	26	11	2	4	11	0	81	7	47
2019	Administration and operations	46	27	16	7	0	4	0	76	7	125
2019	Human resources	53	36	4	0	7	0	0	89	7	27
2019	Financial management	38	29	12	21	0	0	0	67	21	24
2019	Information technology	41	28	16	3	3	9	0	76	7	29
2019	None of the above	23	31	17	20	6	3	0	56	27	26
2018	Communications or public affairs	19	31	18	14	5	14	0	58	22	21
2018	Legal services	43	35	10	7	0	5	0	82	7	40
2018	Administration and operations	43	29	13	6	2	8	0	78	8	103
2018	Human resources	35	34	13	5	5	8	0	75	11	25
2018	Financial management	39	35	21	4	0	0	0	74	4	23
2018	Information technology	29	45	10	10	5	0	0	74	16	18
2018	Other services to the public	38	45	9	0	0	7	0	90	0	12
2018	None of the above	22	49	9	5	10	5	0	75	15	20

Question 33. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	43	41	4	8	0	4	0	88	8	25
2022	Communications or public affairs	44	34	17	0	0	5	0	82	0	35
2022	Legal services	40	35	18	4	2	2	0	76	6	65
2022	Administration and operations	52	31	7	5	2	1	0	85	8	165
2022	Human resources	45	43	6	0	0	6	0	94	0	40
2022	Financial management	45	17	13	10	11	3	0	64	22	20
2022	Information technology	63	30	3	1	3	0	0	92	5	50
2022	Project management	0	70	13	0	17	0	0	70	17	15
2022	Other services to the public	67	19	9	5	0	0	0	86	5	15
2022	None of the above	47	27	12	3	0	10	0	83	3	40
2020	Client contact centre	54	40	0	0	0	7	0	100	0	15
2020	Communications or public affairs	39	37	5	5	0	13	0	88	6	38
2020	Legal services	47	34	9	7	4	0	0	81	11	47
2020	Administration and operations	50	30	8	7	2	3	1	83	9	135
2020	Human resources	59	22	12	7	0	0	0	81	7	34
2020	Financial management	51	40	0	9	0	0	0	91	9	20
2020	Information management	82	10	0	0	0	8	0	100	0	11
2020	Information technology	55	28	12	0	3	3	0	85	3	40
2020	Other services to the public	67	33	0	0	0	0	0	100	0	10
2020	None of the above	41	26	17	4	9	0	4	70	13	24
2019	Client contact centre	38	36	4	17	4	0	0	74	21	16
2019	Communications or public affairs	37	26	18	15	0	4	0	65	16	24
2019	Legal services	26	40	15	6	6	6	0	70	14	47
2019	Administration and operations	44	35	9	7	1	5	0	83	8	124
2019	Human resources	53	33	7	0	7	0	0	86	7	27
2019	Financial management	38	25	12	17	8	0	0	63	25	24
2019	Information technology	37	22	22	9	6	3	0	61	16	29
2019	None of the above	26	40	6	17	12	0	0	65	29	26
2018	Communications or public affairs	25	36	3	13	9	13	0	70	26	22
2018	Legal services	30	32	20	10	5	2	0	64	16	40
2018	Administration and operations	34	34	13	11	3	4	1	71	15	103
2018	Human resources	41	38	7	5	5	4	0	82	10	26
2018	Financial management	34	27	26	8	4	0	0	61	13	23
2018	Information technology	20	42	22	0	16	0	0	62	16	17
2018	Other services to the public	46	47	0	0	0	7	0	100	0	12
2018	None of the above	26	37	13	5	19	0	0	63	24	20

Question 34. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	40	38	12	4	0	7	0	83	4	25
2022	Communications or public affairs	22	37	28	0	0	13	0	68	0	30
2022	Legal services	36	26	17	5	7	9	0	69	13	65
2022	Administration and operations	41	34	14	5	3	2	0	77	9	165
2022	Human resources	48	41	8	0	0	3	0	92	0	40
2022	Financial management	40	29	6	7	14	3	0	71	22	20
2022	Information technology	53	31	10	1	3	0	0	85	5	50
2022	Project management	0	70	24	6	0	0	0	70	6	15
2022	Other services to the public	55	31	14	0	0	0	0	86	0	15
2022	None of the above	50	15	16	10	0	9	0	72	11	40
2020	Client contact centre	47	39	6	0	0	7	0	93	0	15
2020	Communications or public affairs	31	33	10	3	3	21	0	81	6	39
2020	Legal services	39	34	17	8	0	2	0	74	9	48
2020	Administration and operations	41	32	10	8	2	7	1	78	11	135
2020	Human resources	50	31	15	0	4	0	0	81	4	34
2020	Financial management	35	50	5	9	0	0	0	85	9	20
2020	Information management	73	19	0	0	0	8	0	100	0	11
2020	Information technology	47	27	12	0	5	8	0	81	6	40
2020	Other services to the public	58	10	14	0	0	19	0	83	0	10
2020	None of the above	30	30	13	12	4	8	4	67	19	24
2019	Client contact centre	42	50	0	4	4	0	0	91	9	16
2019	Communications or public affairs	26	37	11	7	15	4	0	65	23	24
2019	Legal services	26	27	17	15	11	4	0	55	27	47
2019	Administration and operations	28	37	18	8	2	7	0	70	10	125
2019	Human resources	40	36	13	4	7	0	0	76	11	27
2019	Financial management	25	33	17	12	13	0	0	58	25	24
2019	Information technology	34	28	19	9	6	3	0	64	16	29
2019	None of the above	34	17	17	17	12	3	0	53	30	26
2018	Communications or public affairs	17	39	0	19	5	20	0	71	29	20
2018	Legal services	26	22	16	21	8	7	0	52	31	39
2018	Administration and operations	28	32	21	9	6	2	1	62	16	103
2018	Human resources	30	37	16	8	5	4	0	70	13	26
2018	Financial management	17	26	39	4	9	4	0	46	13	23
2018	Information technology	24	5	45	10	10	5	0	31	22	18
2018	Other services to the public	20	47	16	9	0	7	0	73	10	12
2018	None of the above	12	41	0	23	19	5	0	55	45	20

Question 35. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	37	44	8	8	0	3	0	84	8	25
2022	Communications or public affairs	26	59	10	5	0	0	0	85	5	35
2022	Legal services	39	28	16	8	6	3	0	69	14	65
2022	Administration and operations	40	41	7	8	3	0	0	82	11	165
2022	Human resources	45	38	12	2	0	3	0	85	2	40
2022	Financial management	31	23	14	14	14	3	0	56	29	20
2022	Information technology	64	20	12	1	3	0	0	84	5	50
2022	Project management	0	70	6	12	11	0	0	70	24	15
2022	Other services to the public	62	4	17	0	5	12	0	76	5	15
2022	None of the above	31	52	11	5	0	0	0	84	5	40
2020	Client contact centre	40	40	0	0	7	13	0	92	8	15
2020	Communications or public affairs	36	33	13	5	0	13	0	79	6	39
2020	Legal services	47	32	11	8	2	0	0	79	11	48
2020	Administration and operations	32	36	11	11	4	4	1	72	16	135
2020	Human resources	48	22	17	9	4	0	0	70	13	34
2020	Financial management	36	44	11	5	4	0	0	80	9	20
2020	Information management	55	28	9	0	0	8	0	90	0	11
2020	Information technology	35	43	7	8	3	5	0	81	11	40
2020	Other services to the public	48	29	14	0	0	10	0	85	0	10
2020	None of the above	29	31	10	16	10	0	4	63	27	24
2019	Client contact centre	42	32	0	22	4	0	0	74	26	16
2019	Communications or public affairs	22	59	15	4	0	0	0	82	4	24
2019	Legal services	19	36	23	15	7	0	0	55	22	47
2019	Administration and operations	28	37	16	13	3	1	0	67	17	125
2019	Human resources	33	46	14	0	7	0	0	79	7	27
2019	Financial management	29	37	8	16	8	0	0	67	25	24
2019	Information technology	25	25	22	13	12	3	0	51	26	29
2019	None of the above	34	20	6	22	15	3	0	56	38	26
2018	Communications or public affairs	25	40	8	18	4	4	0	68	23	22
2018	Legal services	18	35	13	27	5	2	0	54	33	40
2018	Administration and operations	27	37	12	16	6	2	0	65	23	103
2018	Human resources	26	40	17	12	5	0	0	66	17	26
2018	Financial management	13	40	26	21	0	0	0	52	21	23
2018	Information technology	24	35	16	10	10	5	0	62	22	18
2018	Other services to the public	25	44	7	24	0	0	0	69	24	12
2018	None of the above	19	29	4	29	19	0	0	48	48	20

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	56	30	6	4	4	0	0	86	8	25
2022	Communications or public affairs	58	37	5	0	0	0	0	95	0	35
2022	Legal services	50	28	13	5	3	0	0	79	8	65
2022	Administration and operations	49	37	7	5	2	0	0	85	7	165
2022	Human resources	59	31	11	0	0	0	0	89	0	40
2022	Financial management	37	20	21	11	10	0	0	57	21	20
2022	Information technology	77	19	2	2	2	0	0	95	3	50
2022	Project management	55	33	0	6	6	0	0	88	12	15
2022	Other services to the public	55	24	17	0	5	0	0	79	5	15
2022	None of the above	54	40	5	2	0	0	0	94	2	40
2020	Client contact centre	54	40	6	0	0	0	0	94	0	15
2020	Communications or public affairs	43	46	5	3	0	0	2	92	3	39
2020	Legal services	64	24	2	5	6	0	0	88	11	48
2020	Administration and operations	36	40	17	1	4	1	1	77	6	136
2020	Human resources	44	28	18	6	4	0	0	72	10	34
2020	Financial management	50	40	5	0	5	0	0	90	5	20
2020	Information management	45	55	0	0	0	0	0	100	0	11
2020	Information technology	48	28	13	5	3	3	0	79	8	39
2020	Other services to the public	18	63	0	19	0	0	0	81	19	10
2020	None of the above	41	34	20	4	0	0	0	75	4	24
2019	Client contact centre	59	26	10	5	0	0	0	85	5	16
2019	Communications or public affairs	37	52	4	4	4	0	0	89	7	24
2019	Legal services	34	42	11	7	6	0	0	76	13	47
2019	Administration and operations	36	34	18	8	2	0	2	72	10	124
2019	Human resources	59	20	13	4	4	0	0	79	7	27
2019	Financial management	46	16	17	17	4	0	0	62	21	24
2019	Information technology	45	30	18	3	3	0	0	76	6	30
2019	None of the above	34	31	9	22	3	0	0	65	26	26
2018	Communications or public affairs	65	17	9	9	0	0	0	82	9	22
2018	Legal services	30	41	14	10	5	0	0	71	15	39
2018	Administration and operations	31	44	6	14	4	1	0	76	18	102
2018	Human resources	41	47	4	4	5	0	0	88	9	26
2018	Financial management	32	27	27	13	0	0	0	59	13	22
2018	Information technology	37	31	21	0	10	0	0	69	10	18
2018	Other services to the public	41	42	0	7	9	0	0	84	16	12
2018	None of the above	43	23	15	14	6	0	0	66	19	20

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	67	20	13	0	0	0	0	87	0	25
2022	Communications or public affairs	59	35	5	0	0	0	0	95	0	35
2022	Legal services	57	30	5	7	0	0	0	87	7	65
2022	Administration and operations	52	39	2	5	1	0	0	92	6	165
2022	Human resources	65	30	6	0	0	0	0	94	0	40
2022	Financial management	34	34	10	22	0	0	0	68	22	20
2022	Information technology	58	33	5	3	0	0	0	91	3	50
2022	Project management	37	51	6	6	0	0	0	88	6	15
2022	Other services to the public	74	22	0	5	0	0	0	95	5	15
2022	None of the above	58	35	6	0	0	0	0	94	0	40
2020	Client contact centre	41	59	0	0	0	0	0	100	0	15
2020	Communications or public affairs	57	33	5	0	3	0	2	92	3	39
2020	Legal services	58	34	4	2	2	0	0	92	4	48
2020	Administration and operations	38	45	8	5	3	1	0	83	9	135
2020	Human resources	52	40	4	4	0	0	0	92	4	34
2020	Financial management	44	47	5	5	0	0	0	90	5	20
2020	Information management	45	45	10	0	0	0	0	90	0	11
2020	Information technology	41	38	18	0	3	0	0	80	3	39
2020	Other services to the public	39	19	33	10	0	0	0	58	10	10
2020	None of the above	52	35	8	5	0	0	0	87	5	23
2019	Client contact centre	76	19	5	0	0	0	0	95	0	16
2019	Communications or public affairs	41	48	4	4	4	0	0	89	7	24
2019	Legal services	47	34	8	9	2	0	0	81	11	47
2019	Administration and operations	45	41	9	2	1	0	3	88	3	123
2019	Human resources	56	33	7	0	4	0	0	90	4	27
2019	Financial management	54	21	4	12	8	0	0	75	21	24
2019	Information technology	39	37	9	12	3	0	0	76	15	30
2019	None of the above	43	26	15	14	3	0	0	68	17	26
2018	Communications or public affairs	56	26	0	9	9	0	0	82	18	22
2018	Legal services	28	51	12	5	3	0	0	80	8	39
2018	Administration and operations	37	42	8	8	5	0	0	79	13	104
2018	Human resources	52	27	9	7	5	0	0	79	12	26
2018	Financial management	28	36	23	13	0	0	0	64	13	22
2018	Information technology	37	21	32	5	5	0	0	58	10	18
2018	Other services to the public	39	35	9	7	9	0	0	75	16	12
2018	None of the above	22	31	25	9	6	0	7	57	16	20

Question 26. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	64	33	0	4	0	0	0	96	4	25
2022	Communications or public affairs	66	31	0	3	0	0	0	97	3	35
2022	Legal services	49	27	12	10	2	0	0	76	12	65
2022	Administration and operations	51	32	8	6	3	0	0	83	9	165
2022	Human resources	67	22	11	0	0	0	0	89	0	40
2022	Financial management	38	27	15	13	0	0	7	70	14	20
2022	Information technology	66	25	8	2	0	0	0	90	2	50
2022	Project management	55	26	7	0	6	0	6	87	6	15
2022	Other services to the public	41	31	10	0	0	5	13	88	0	15
2022	None of the above	45	43	10	0	2	0	0	88	2	40
2020	Client contact centre	48	33	6	6	0	0	6	86	7	15
2020	Communications or public affairs	56	34	0	3	3	2	3	95	5	39
2020	Legal services	56	27	7	6	4	0	0	83	10	48
2020	Administration and operations	55	26	11	3	2	1	2	83	5	135
2020	Human resources	61	20	12	4	4	0	0	80	8	34
2020	Financial management	65	20	9	5	0	0	0	85	5	20
2020	Information management	37	63	0	0	0	0	0	100	0	11
2020	Information technology	54	28	13	3	0	0	3	84	3	39
2020	Other services to the public	48	33	0	10	10	0	0	81	19	10
2020	None of the above	58	28	0	14	0	0	0	86	14	24
2019	Client contact centre	38	23	17	17	5	0	0	61	22	16
2019	Communications or public affairs	55	22	4	7	4	0	7	84	12	24
2019	Legal services	41	34	11	4	11	0	0	74	15	47
2019	Administration and operations	37	39	8	9	5	0	2	77	14	125
2019	Human resources	73	13	7	0	4	0	3	89	4	27
2019	Financial management	46	29	12	4	8	0	0	75	13	24
2019	Information technology	55	15	21	0	6	3	0	72	6	30
2019	None of the above	32	23	12	6	17	0	11	61	26	26
2018	Communications or public affairs	64	22	4	4	4	0	0	87	9	22
2018	Legal services	26	50	11	10	0	0	3	79	10	38
2018	Administration and operations	42	34	11	6	5	1	1	78	11	102
2018	Human resources	52	40	0	0	5	0	4	95	5	26
2018	Financial management	30	57	9	4	0	0	0	87	4	23
2018	Information technology	32	36	27	5	0	0	0	68	5	18
2018	Other services to the public	60	9	15	16	0	0	0	69	16	12
2018	None of the above	26	42	14	10	0	0	8	74	11	19

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	45	46	9	0	0	0	0	91	0	25
2022	Communications or public affairs	64	24	6	3	0	0	3	91	3	35
2022	Legal services	58	30	5	5	1	0	0	88	6	65
2022	Administration and operations	50	40	5	5	0	0	0	90	5	165
2022	Human resources	67	25	6	2	0	0	0	92	2	40
2022	Financial management	53	22	22	3	0	0	0	75	3	20
2022	Information technology	61	22	11	4	0	0	2	84	4	50
2022	Project management	43	40	0	17	0	0	0	83	17	15
2022	Other services to the public	45	44	0	5	7	0	0	88	12	15
2022	None of the above	47	37	11	5	0	0	0	84	5	40
2020	Client contact centre	49	44	0	8	0	0	0	92	8	14
2020	Communications or public affairs	64	34	0	0	0	0	2	100	0	39
2020	Legal services	41	47	2	5	5	0	0	88	10	47
2020	Administration and operations	37	43	8	8	3	0	2	81	11	134
2020	Human resources	51	33	5	6	4	0	0	85	10	34
2020	Financial management	55	35	10	0	0	0	0	90	0	20
2020	Information management	62	28	0	11	0	0	0	89	11	10
2020	Information technology	45	32	12	3	5	2	0	80	8	40
2020	Other services to the public	30	37	14	10	10	0	0	67	19	10
2020	None of the above	41	41	4	10	0	0	4	86	10	24
2019	Client contact centre	73	22	5	0	0	0	0	95	0	16
2019	Communications or public affairs	41	52	4	0	4	0	0	93	4	24
2019	Legal services	37	48	4	9	2	0	0	84	11	46
2019	Administration and operations	41	41	5	10	2	0	2	83	12	124
2019	Human resources	60	17	7	0	4	0	13	88	4	27
2019	Financial management	54	29	4	8	0	0	4	87	9	24
2019	Information technology	24	45	24	3	3	0	0	70	6	30
2019	None of the above	38	11	17	20	3	0	11	55	26	26
2018	Communications or public affairs	38	44	0	13	4	0	0	82	18	22
2018	Legal services	33	57	3	8	0	0	0	89	8	39
2018	Administration and operations	44	34	4	11	4	0	2	80	15	102
2018	Human resources	33	54	4	8	0	0	0	88	8	26
2018	Financial management	22	55	9	9	5	0	0	77	14	22
2018	Information technology	43	26	11	15	5	0	0	69	20	18
2018	Other services to the public	28	46	18	7	0	0	0	75	7	12
2018	None of the above	36	28	16	14	6	0	0	65	20	20

Question 27. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	69	25	0	4	0	3	0	96	4	25
2022	Communications or public affairs	74	15	6	2	0	3	0	92	3	35
2022	Legal services	62	18	11	3	3	3	0	82	7	65
2022	Administration and operations	61	19	8	4	2	3	4	85	6	165
2022	Human resources	76	16	0	2	0	6	0	98	2	40
2022	Financial management	35	50	7	0	0	7	0	92	0	20
2022	Information technology	75	18	7	0	0	0	0	93	0	50
2022	Project management	61	27	0	0	6	0	6	94	6	15
2022	Other services to the public	68	12	10	0	5	5	0	84	5	15
2022	None of the above	59	28	3	0	2	6	3	95	2	40
2020	Client contact centre	48	46	0	6	0	0	0	94	6	15
2020	Communications or public affairs	67	18	8	0	0	2	5	91	0	39
2020	Legal services	60	28	12	0	0	0	0	88	0	48
2020	Administration and operations	58	18	14	3	1	4	3	81	4	135
2020	Human resources	67	17	5	4	8	0	0	83	11	34
2020	Financial management	90	5	5	0	0	0	0	95	0	20
2020	Information management	37	28	35	0	0	0	0	65	0	11
2020	Information technology	67	13	12	2	3	3	0	82	5	40
2020	Other services to the public	71	0	10	0	0	19	0	88	0	10
2020	None of the above	53	26	8	6	0	4	4	85	6	24

Question 42. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	43	41	12	0	4	0	0	84	4	25
2022	Communications or public affairs	42	26	19	2	0	8	3	76	3	35
2022	Legal services	39	32	9	9	4	6	0	76	15	65
2022	Administration and operations	48	31	13	4	3	1	0	80	7	165
2022	Human resources	46	41	11	2	0	0	0	87	2	40
2022	Financial management	31	26	17	15	8	3	0	59	24	20
2022	Information technology	61	28	9	0	2	0	0	89	2	50
2022	Project management	18	52	17	0	6	6	0	75	7	15
2022	Other services to the public	55	18	15	0	0	12	0	83	0	15
2022	None of the above	23	53	8	0	5	11	0	85	5	40
2020	Client contact centre	40	47	13	0	0	0	0	87	0	15
2020	Communications or public affairs	49	28	5	3	0	16	0	91	3	39
2020	Legal services	38	36	11	2	9	4	0	76	12	48
2020	Administration and operations	40	36	13	7	4	1	0	77	11	136
2020	Human resources	53	22	17	4	4	0	0	75	8	34
2020	Financial management	60	35	0	5	0	0	0	95	5	20
2020	Information management	36	56	0	0	0	8	0	100	0	11
2020	Information technology	52	26	15	2	5	0	0	77	8	40
2020	Other services to the public	39	33	19	0	0	10	0	79	0	10
2020	None of the above	26	33	11	22	4	4	0	61	27	24
2019	Client contact centre	57	32	0	6	5	0	0	89	11	15
2019	Communications or public affairs	27	31	8	19	16	0	0	58	35	23
2019	Legal services	21	36	13	15	2	13	0	66	20	47
2019	Administration and operations	34	36	12	6	8	5	0	74	14	123
2019	Human resources	53	33	10	0	4	0	0	86	4	27
2019	Financial management	42	29	25	4	0	0	0	71	4	24
2019	Information technology	42	34	18	0	3	3	0	78	3	30
2019	None of the above	37	26	20	12	6	0	0	63	18	26
2018	Communications or public affairs	17	55	5	5	9	9	0	79	15	21
2018	Legal services	33	30	12	18	5	3	0	64	24	40
2018	Administration and operations	25	35	16	11	9	3	1	62	21	102
2018	Human resources	40	43	4	0	10	4	0	86	10	26
2018	Financial management	30	40	13	9	9	0	0	70	17	23
2018	Information technology	38	31	16	10	5	0	0	69	15	18
2018	Other services to the public	43	33	16	7	0	0	0	77	7	12
2018	None of the above	12	46	13	14	10	5	0	61	25	20

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	57	21	14	0	0	4	5	85	0	25
2022	Communications or public affairs	63	22	10	5	0	0	0	85	5	35
2022	Legal services	64	18	7	9	0	0	3	83	9	65
2022	Administration and operations	53	25	9	3	3	0	7	84	7	165
2022	Human resources	55	27	11	8	0	0	0	82	8	40
2022	Financial management	25	17	30	0	10	0	18	52	12	20
2022	Information technology	75	13	6	3	2	0	1	89	5	50
2022	Project management	61	21	11	6	0	0	0	83	6	15
2022	Other services to the public	23	35	17	0	0	0	25	77	0	15
2022	None of the above	58	18	8	4	0	0	12	86	5	40
2020	Client contact centre	46	27	27	0	0	0	0	73	0	15
2020	Communications or public affairs	56	15	3	5	0	0	21	90	6	39
2020	Legal services	44	18	17	8	4	2	6	68	13	48
2020	Administration and operations	50	24	12	9	3	0	3	76	12	136
2020	Human resources	62	26	8	4	0	0	0	88	4	34
2020	Financial management	49	21	10	0	5	0	15	82	6	20
2020	Information management	53	37	10	0	0	0	0	90	0	11
2020	Information technology	65	18	7	2	5	3	0	85	8	40
2020	Other services to the public	61	0	30	0	0	0	10	67	0	10
2020	None of the above	58	12	8	4	4	0	14	82	9	24
2019	Client contact centre	38	27	10	0	4	17	5	82	6	16
2019	Communications or public affairs	74	15	4	0	0	4	4	96	0	24
2019	Legal services	49	21	11	8	7	2	2	73	16	47
2019	Administration and operations	56	21	8	6	1	0	8	84	8	124
2019	Human resources	66	17	10	0	7	0	0	83	7	27
2019	Financial management	67	12	12	4	0	4	0	83	4	24
2019	Information technology	69	15	3	0	6	3	3	90	7	30
2019	None of the above	60	28	6	6	0	0	0	88	6	26

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	64	18	0	9	0	4	5	90	10	25
2022	Communications or public affairs	78	2	12	5	0	0	3	83	5	35
2022	Legal services	77	8	7	4	3	1	0	86	6	65
2022	Administration and operations	63	21	6	2	2	0	6	89	4	165
2022	Human resources	82	4	11	0	0	2	0	88	0	40
2022	Financial management	37	45	11	0	0	0	6	88	0	20
2022	Information technology	79	14	2	2	2	0	1	95	3	50
2022	Project management	62	32	0	6	0	0	0	94	6	15
2022	Other services to the public	70	30	0	0	0	0	0	100	0	15
2022	None of the above	60	19	9	2	2	0	9	87	4	40
2020	Client contact centre	54	26	13	7	0	0	0	79	7	15
2020	Communications or public affairs	54	26	5	0	0	0	16	94	0	39
2020	Legal services	70	11	13	0	2	2	2	84	2	48
2020	Administration and operations	55	23	11	3	2	1	5	82	6	135
2020	Human resources	78	9	13	0	0	0	0	87	0	34
2020	Financial management	65	25	0	0	0	5	5	100	0	20
2020	Information management	36	54	10	0	0	0	0	90	0	11
2020	Information technology	68	15	10	0	3	5	0	87	3	40
2020	Other services to the public	71	10	10	0	0	10	0	89	0	10
2020	None of the above	40	26	12	0	4	4	14	80	5	24
2019	Client contact centre	54	37	0	0	0	4	5	100	0	16
2019	Communications or public affairs	59	15	4	0	15	0	7	80	16	24
2019	Legal services	60	15	17	2	0	2	4	79	2	47
2019	Administration and operations	56	14	8	4	4	4	11	82	9	124
2019	Human resources	76	14	0	3	7	0	0	89	11	27
2019	Financial management	71	13	12	4	0	0	0	84	4	24
2019	Information technology	65	12	6	6	3	3	3	83	10	29
2019	None of the above	54	17	14	14	0	0	0	71	14	26

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	78	5	4	0	0	6	8	96	0	25
2022	Communications or public affairs	90	2	3	2	0	0	3	95	3	35
2022	Legal services	88	4	3	0	2	2	1	95	2	65
2022	Administration and operations	76	8	2	0	2	2	9	95	2	165
2022	Human resources	90	4	2	2	0	0	2	96	2	40
2022	Financial management	55	15	4	0	10	10	6	84	12	20
2022	Information technology	93	0	4	0	2	0	1	94	2	50
2022	Project management	50	13	7	0	13	6	11	75	16	15
2022	Other services to the public	62	14	12	0	0	12	0	87	0	15
2022	None of the above	74	2	7	0	2	4	12	90	2	40
2020	Client contact centre	87	6	7	0	0	0	0	93	0	15
2020	Communications or public affairs	74	5	0	0	0	3	18	100	0	39
2020	Legal services	82	7	2	2	2	0	6	94	4	48
2020	Administration and operations	75	7	7	1	1	3	6	90	2	136
2020	Human resources	80	7	10	0	0	3	0	89	0	34
2020	Financial management	80	5	5	0	5	0	5	90	5	20
2020	Information management	82	10	0	0	0	8	0	100	0	11
2020	Information technology	82	2	7	3	3	3	0	87	5	40
2020	Other services to the public	77	10	14	0	0	0	0	86	0	10
2020	None of the above	73	8	0	9	0	0	10	91	9	24
2019	Client contact centre	91	4	0	0	0	4	0	100	0	16
2019	Communications or public affairs	65	0	4	0	0	19	12	94	0	23
2019	Legal services	79	0	2	2	0	6	11	95	3	47
2019	Administration and operations	68	6	4	3	4	2	14	88	7	122
2019	Human resources	93	0	3	0	4	0	0	93	4	27
2019	Financial management	79	4	0	8	0	8	0	91	9	24
2019	Information technology	85	3	0	3	3	3	3	93	7	30
2019	None of the above	83	6	3	3	0	3	3	94	3	26

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	82	4	0	0	0	6	8	100	0	25
2022	Communications or public affairs	86	5	0	3	0	0	6	97	3	35
2022	Legal services	89	0	0	3	1	1	5	95	5	65
2022	Administration and operations	78	5	1	0	1	1	13	97	2	165
2022	Human resources	83	2	3	2	0	0	9	94	3	40
2022	Financial management	67	8	4	0	0	0	21	95	0	20
2022	Information technology	96	0	1	0	2	0	1	97	2	50
2022	Project management	77	11	0	6	0	0	6	93	7	15
2022	Other services to the public	82	11	0	0	0	0	7	100	0	15
2022	None of the above	77	3	2	0	0	0	18	98	0	40
2020	Client contact centre	53	13	13	0	0	6	15	84	0	15
2020	Communications or public affairs	69	5	0	0	0	3	23	100	0	39
2020	Legal services	84	6	2	0	0	0	7	98	0	48
2020	Administration and operations	78	10	4	0	1	0	8	95	1	136
2020	Human resources	87	6	0	0	4	0	4	96	4	34
2020	Financial management	70	10	0	0	0	0	20	100	0	20
2020	Information management	100	0	0	0	0	0	0	100	0	11
2020	Information technology	83	0	7	0	3	8	0	90	3	40
2020	Other services to the public	90	0	0	0	0	10	0	100	0	10
2020	None of the above	62	8	4	0	8	4	14	86	9	24
2019	Client contact centre	86	5	0	0	0	4	5	100	0	16
2019	Communications or public affairs	82	0	4	0	0	4	11	96	0	24
2019	Legal services	83	4	0	0	0	2	11	100	0	46
2019	Administration and operations	71	4	1	4	1	2	17	93	6	124
2019	Human resources	90	0	4	3	0	3	0	93	4	27
2019	Financial management	91	0	0	0	0	9	0	100	0	23
2019	Information technology	84	6	3	0	0	3	3	97	0	29
2019	None of the above	89	6	0	0	0	0	6	100	0	26

Question 44. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	28	48	10	0	14	0	0	76	14	25
2022	Communications or public affairs	21	46	3	14	2	10	3	78	19	35
2022	Legal services	18	36	13	9	13	7	3	61	25	65
2022	Administration and operations	28	36	9	13	7	2	5	69	21	165
2022	Human resources	21	40	19	18	2	0	0	61	20	40
2022	Financial management	25	10	3	18	12	9	22	51	44	20
2022	Information technology	50	19	6	8	9	2	5	75	18	50
2022	Project management	14	32	18	18	18	0	0	45	37	15
2022	Other services to the public	44	16	24	16	0	0	0	60	16	15
2022	None of the above	29	28	6	13	5	9	9	70	22	40
2020	Client contact centre	40	13	20	14	6	6	0	57	22	15
2020	Communications or public affairs	26	26	18	13	3	8	8	61	18	39
2020	Legal services	40	23	14	11	10	0	2	64	21	47
2020	Administration and operations	34	27	10	13	8	4	3	67	22	135
2020	Human resources	28	23	23	8	11	0	7	55	20	34
2020	Financial management	40	25	11	4	5	5	9	76	11	20
2020	Information management	27	46	8	10	0	8	0	80	10	11
2020	Information technology	42	28	15	5	8	2	0	72	13	40
2020	Other services to the public	18	19	14	0	19	30	0	53	27	10
2020	None of the above	18	17	11	29	13	4	8	39	48	24
2019	Client contact centre	34	32	5	17	9	0	4	68	27	16
2019	Communications or public affairs	26	18	4	26	22	4	0	46	50	24
2019	Legal services	17	17	19	13	24	11	0	38	41	47
2019	Administration and operations	26	23	12	13	11	13	1	58	28	124
2019	Human resources	49	17	13	7	14	0	0	66	21	27
2019	Financial management	29	37	8	13	4	0	8	72	18	24
2019	Information technology	24	33	21	9	6	3	3	61	16	30
2019	None of the above	20	17	6	11	29	0	17	45	48	26
2018	Communications or public affairs	9	45	9	22	5	9	0	60	30	21
2018	Legal services	12	31	21	13	17	5	0	46	32	40
2018	Administration and operations	23	30	8	16	16	3	4	57	34	104
2018	Human resources	15	38	15	7	22	4	0	54	30	26
2018	Financial management	22	31	17	13	9	4	4	58	23	23
2018	Information technology	32	31	16	10	10	0	0	64	21	18
2018	Other services to the public	22	37	17	14	9	0	0	60	23	12
2018	None of the above	12	14	21	32	6	5	11	30	45	20

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	50	30	16	4	0	0	0	80	4	25
2022	Communications or public affairs	43	43	14	0	0	0	0	86	0	35
2022	Legal services	55	34	6	4	1	0	0	89	5	65
2022	Administration and operations	47	40	6	6	2	0	0	86	7	165
2022	Human resources	65	22	7	6	0	0	0	87	6	40
2022	Financial management	65	24	3	0	7	0	0	90	7	20
2022	Information technology	59	30	6	3	2	0	0	89	5	50
2022	Project management	37	50	0	0	12	0	0	88	12	15
2022	Other services to the public	30	47	4	5	0	0	13	90	5	15
2022	None of the above	51	35	11	0	0	3	0	89	0	40
2020	Client contact centre	47	40	6	6	0	0	0	87	6	15
2020	Communications or public affairs	51	38	5	3	0	0	2	92	3	39
2020	Legal services	55	33	4	5	4	0	0	88	8	48
2020	Administration and operations	44	38	10	4	3	1	1	83	7	134
2020	Human resources	64	17	6	9	4	0	0	81	13	34
2020	Financial management	45	50	0	5	0	0	0	95	5	20
2020	Information management	38	54	0	0	8	0	0	92	8	11
2020	Information technology	51	33	5	3	8	0	0	84	11	39
2020	Other services to the public	48	19	23	10	0	0	0	67	10	10
2020	None of the above	46	25	20	10	0	0	0	71	10	24
2019	Client contact centre	66	34	0	0	0	0	0	100	0	16
2019	Communications or public affairs	37	33	15	11	4	0	0	70	15	24
2019	Legal services	35	44	11	11	0	0	0	78	11	46
2019	Administration and operations	38	28	20	9	3	1	1	67	13	124
2019	Human resources	56	33	7	0	4	0	0	90	4	27
2019	Financial management	41	38	4	13	4	0	0	79	17	24
2019	Information technology	39	34	15	9	3	0	0	73	12	30
2019	None of the above	40	23	8	8	17	0	3	65	27	26
2018	Communications or public affairs	36	31	10	9	13	0	0	67	22	22
2018	Legal services	39	37	10	5	3	3	3	81	9	39
2018	Administration and operations	47	31	9	6	7	0	0	78	13	104
2018	Human resources	44	39	4	13	0	0	0	83	13	26
2018	Financial management	44	35	13	4	4	0	0	78	9	23
2018	Information technology	43	26	16	5	10	0	0	69	16	18
2018	Other services to the public	46	37	0	16	0	0	0	84	16	12
2018	None of the above	36	32	22	5	6	0	0	68	10	20

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	49	33	17	0	0	0	0	83	0	25
2022	Communications or public affairs	46	43	11	0	0	0	0	89	0	35
2022	Legal services	55	23	9	8	4	0	1	79	12	65
2022	Administration and operations	53	29	10	5	1	0	0	83	7	165
2022	Human resources	65	27	4	4	0	0	0	91	4	40
2022	Financial management	58	14	6	10	10	0	0	73	21	20
2022	Information technology	49	42	3	4	2	0	0	91	5	50
2022	Project management	44	50	0	0	6	0	0	94	6	15
2022	Other services to the public	42	36	21	0	0	0	0	79	0	15
2022	None of the above	53	32	15	0	0	0	0	85	0	40
2020	Client contact centre	47	34	6	13	0	0	0	81	13	15
2020	Communications or public affairs	51	31	11	5	0	0	2	84	5	39
2020	Legal services	51	39	4	2	4	0	0	90	6	48
2020	Administration and operations	48	29	14	3	4	1	1	79	7	136
2020	Human resources	58	17	14	8	4	0	0	74	11	34
2020	Financial management	49	41	5	5	0	0	0	90	5	20
2020	Information management	65	27	0	0	8	0	0	92	8	11
2020	Information technology	44	38	7	3	8	0	0	82	11	39
2020	Other services to the public	29	29	42	0	0	0	0	58	0	10
2020	None of the above	54	25	4	18	0	0	0	78	18	24
2019	Client contact centre	55	31	10	5	0	0	0	85	5	16
2019	Communications or public affairs	52	30	7	4	7	0	0	82	11	24
2019	Legal services	43	22	24	7	4	0	0	65	11	46
2019	Administration and operations	35	29	29	5	0	0	2	65	5	124
2019	Human resources	66	24	7	0	4	0	0	90	4	27
2019	Financial management	54	25	8	4	8	0	0	79	13	24
2019	Information technology	64	12	18	3	3	0	0	76	6	30
2019	None of the above	32	29	8	23	6	0	3	62	29	26
2018	Communications or public affairs	56	9	9	21	0	4	0	68	22	22
2018	Legal services	28	42	18	11	0	0	0	70	11	39
2018	Administration and operations	39	35	16	6	4	0	0	75	10	103
2018	Human resources	44	42	9	0	5	0	0	86	5	26
2018	Financial management	43	39	4	4	9	0	0	83	13	23
2018	Information technology	48	37	0	5	10	0	0	85	15	18
2018	Other services to the public	49	7	28	7	9	0	0	56	16	12
2018	None of the above	38	29	17	15	0	0	0	68	15	20

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	63	29	4	4	0	0	92	4	25
2022	Communications or public affairs	44	47	8	0	0	0	92	0	35
2022	Legal services	53	30	9	7	0	0	83	7	65
2022	Administration and operations	53	36	8	2	1	0	89	3	165
2022	Human resources	65	27	6	2	0	0	92	2	40
2022	Financial management	54	20	14	3	10	0	73	13	20
2022	Information technology	63	30	3	3	0	0	94	3	50
2022	Project management	44	44	6	0	6	0	88	6	15
2022	Other services to the public	49	47	0	5	0	0	95	5	15
2022	None of the above	53	38	8	0	0	0	92	0	40
2020	Client contact centre	47	46	0	6	0	0	94	6	15
2020	Communications or public affairs	49	36	10	3	0	2	87	3	39
2020	Legal services	52	40	4	2	2	0	92	5	48
2020	Administration and operations	42	38	13	4	3	0	80	7	133
2020	Human resources	57	33	3	4	4	0	89	8	34
2020	Financial management	50	45	5	0	0	0	95	0	20
2020	Information management	83	0	9	0	0	8	90	0	11
2020	Information technology	52	33	12	3	0	0	85	3	40
2020	Other services to the public	29	52	0	19	0	0	81	19	10
2020	None of the above	37	46	8	9	0	0	83	9	24
2019	Client contact centre	69	31	0	0	0	0	100	0	16
2019	Communications or public affairs	37	41	15	4	4	0	78	7	24
2019	Legal services	42	41	9	6	2	0	83	9	47
2019	Administration and operations	40	40	17	2	1	0	80	3	123
2019	Human resources	66	20	10	0	4	0	86	4	27
2019	Financial management	33	50	8	4	4	0	84	8	24
2019	Information technology	52	24	15	6	3	0	76	9	30
2019	None of the above	29	35	9	24	3	0	64	27	25
2018	Communications or public affairs	56	26	4	9	4	0	82	13	22
2018	Legal services	34	41	8	17	0	0	75	17	38
2018	Administration and operations	43	36	12	4	5	0	79	9	102
2018	Human resources	55	27	13	5	0	0	82	5	25
2018	Financial management	35	39	18	4	4	0	74	9	23
2018	Information technology	43	31	16	5	5	0	74	10	18
2018	Other services to the public	51	23	9	16	0	0	75	16	12
2018	None of the above	29	35	21	15	0	0	64	15	20

Question 45. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	30	42	21	4	0	3	0	75	4	25
2022	Communications or public affairs	38	40	8	3	0	10	0	88	3	35
2022	Legal services	33	41	8	9	5	4	0	77	14	65
2022	Administration and operations	45	34	15	3	1	1	0	81	4	165
2022	Human resources	52	37	8	0	0	3	0	91	0	40
2022	Financial management	43	23	6	18	0	10	0	73	20	20
2022	Information technology	50	39	8	2	2	0	0	89	3	50
2022	Project management	14	49	0	25	6	6	0	66	34	15
2022	Other services to the public	38	29	12	5	0	17	0	80	5	15
2022	None of the above	36	46	4	2	3	7	2	91	5	40
2020	Client contact centre	40	40	6	6	0	6	0	86	7	15
2020	Communications or public affairs	46	33	13	5	0	2	0	81	5	39
2020	Legal services	46	34	11	8	0	0	0	80	8	48
2020	Administration and operations	38	40	12	4	1	5	0	82	5	136
2020	Human resources	46	32	14	4	4	0	0	78	8	34
2020	Financial management	29	60	10	0	0	0	0	90	0	20
2020	Information management	19	64	0	8	0	8	0	91	9	11
2020	Information technology	42	42	7	5	3	0	0	85	8	40
2020	None of the above	12	58	14	4	0	8	4	80	5	24
2019	Client contact centre	29	52	10	9	0	0	0	81	9	16
2019	Communications or public affairs	30	26	4	19	4	18	0	68	27	24
2019	Legal services	30	44	17	7	2	0	0	74	9	46
2019	Administration and operations	27	41	17	6	2	6	0	73	9	125
2019	Human resources	43	46	3	4	4	0	0	89	7	27
2019	Financial management	42	21	13	16	0	8	0	68	18	24
2019	Information technology	39	42	3	6	0	9	0	90	7	30
2019	None of the above	26	37	14	11	9	0	3	65	21	26
2018	Communications or public affairs	38	36	8	13	0	4	0	78	14	22
2018	Legal services	22	34	25	13	0	3	3	60	14	40
2018	Administration and operations	29	42	11	10	1	6	1	77	11	104
2018	Human resources	48	35	8	0	5	4	0	86	5	26
2018	Financial management	26	40	17	4	9	4	0	69	13	23
2018	Information technology	40	39	6	5	11	0	0	78	16	17
2018	Other services to the public	22	69	0	9	0	0	0	91	9	12
2018	None of the above	13	54	22	5	6	0	0	68	10	20

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	76	20	4	0	0	0	0	96	0	25
2022	Communications or public affairs	69	31	0	0	0	0	0	100	0	35
2022	Legal services	63	26	9	2	0	0	0	89	2	65
2022	Administration and operations	59	27	7	4	3	1	0	86	7	165
2022	Human resources	83	14	2	0	0	0	0	98	0	40
2022	Financial management	61	7	25	7	0	0	0	68	7	20
2022	Information technology	74	22	2	0	2	0	0	97	2	50
2022	Project management	38	49	13	0	0	0	0	87	0	15
2022	Other services to the public	54	28	0	5	0	0	13	95	5	15
2022	None of the above	55	40	4	2	0	0	0	95	2	40
2020	Client contact centre	71	21	0	8	0	0	0	92	8	14
2020	Communications or public affairs	56	34	5	0	0	0	5	95	0	39
2020	Legal services	54	23	2	13	5	0	2	79	18	47
2020	Administration and operations	54	26	5	9	5	0	0	81	14	133
2020	Human resources	67	24	0	5	4	0	0	91	9	34
2020	Financial management	66	34	0	0	0	0	0	100	0	20
2020	Information management	73	27	0	0	0	0	0	100	0	11
2020	Information technology	68	17	10	5	0	0	0	85	5	40
2020	Other services to the public	49	32	19	0	0	0	0	81	0	10
2020	None of the above	50	34	8	8	0	0	0	83	8	24
2019	Client contact centre	86	5	9	0	0	0	0	91	0	16
2019	Communications or public affairs	82	11	0	0	4	0	4	96	4	24
2019	Legal services	55	30	2	9	2	2	0	87	11	47
2019	Administration and operations	49	34	8	9	0	0	0	83	9	125
2019	Human resources	77	17	3	0	4	0	0	93	4	27
2019	Financial management	63	21	4	13	0	0	0	83	13	24
2019	Information technology	57	24	15	3	0	0	0	82	3	30
2019	None of the above	48	29	9	0	14	0	0	77	14	26
2018	Communications or public affairs	73	18	4	4	0	0	0	91	4	22
2018	Legal services	40	27	4	19	8	0	2	68	27	39
2018	Administration and operations	52	28	10	3	3	2	1	83	6	101
2018	Human resources	68	23	4	0	5	0	0	91	5	24
2018	Financial management	40	41	14	0	4	0	0	82	4	22
2018	Information technology	61	34	5	0	0	0	0	95	0	18
2018	Other services to the public	42	42	7	9	0	0	0	84	9	12
2018	None of the above	43	36	12	0	9	0	0	79	9	20

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	35	52	0	0	4	9	0	96	4	25
2022	Communications or public affairs	64	21	15	0	0	0	0	85	0	35
2022	Legal services	29	37	15	15	3	0	0	67	18	65
2022	Administration and operations	41	32	12	6	8	0	1	74	14	165
2022	Human resources	59	28	5	0	8	0	0	87	8	40
2022	Financial management	27	38	24	5	6	0	0	65	12	20
2022	Information technology	49	44	2	4	2	0	0	93	5	50
2022	Project management	38	27	24	11	0	0	0	65	11	15
2022	Other services to the public	43	37	7	0	12	0	0	80	12	15
2022	None of the above	41	35	15	7	2	0	0	76	9	40
2020	Client contact centre	86	6	0	7	0	0	0	93	7	15
2020	Communications or public affairs	46	26	13	8	5	0	2	74	13	39
2020	Legal services	23	37	23	11	5	0	0	61	16	48
2020	Administration and operations	44	28	14	6	6	0	1	73	13	136
2020	Human resources	30	40	23	3	4	0	0	70	7	34
2020	Financial management	27	53	6	15	0	0	0	79	15	19
2020	Information management	64	18	18	0	0	0	0	82	0	11
2020	Information technology	37	35	17	2	8	0	0	73	10	40
2020	Other services to the public	29	18	53	0	0	0	0	47	0	10
2020	None of the above	46	17	28	0	9	0	0	63	9	23
2019	Client contact centre	96	0	0	4	0	0	0	96	4	16
2019	Communications or public affairs	69	23	8	0	0	0	0	92	0	23
2019	Legal services	31	36	22	9	2	0	0	67	11	45
2019	Administration and operations	68	21	8	1	2	1	0	89	3	123
2019	Human resources	47	30	20	0	3	0	0	77	3	27
2019	Financial management	44	35	4	17	0	0	0	78	17	23
2019	Information technology	27	42	15	12	3	0	0	69	15	30
2019	None of the above	59	23	12	6	0	0	0	82	6	26
2018	Communications or public affairs	48	38	9	4	0	0	0	87	4	22
2018	Legal services	31	26	27	11	5	0	0	57	16	39
2018	Administration and operations	55	20	14	6	6	0	0	75	11	104
2018	Human resources	30	48	15	7	0	0	0	78	7	26
2018	Financial management	21	53	4	4	17	0	0	74	22	23
2018	Information technology	45	29	26	0	0	0	0	74	0	18
2018	Other services to the public	70	30	0	0	0	0	0	100	0	12
2018	None of the above	48	26	21	4	0	0	0	75	4	20

Question 29. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).

The question content has been modified from the 2020 PSES, see Question number concordance
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	82	18	0	0	0	0	100	0	25
2022	Communications or public affairs	81	10	3	0	2	3	97	0	35
2022	Legal services	83	6	6	2	3	0	92	2	65
2022	Administration and operations	64	24	3	4	2	3	92	5	165
2022	Human resources	93	4	3	0	0	0	97	0	40
2022	Financial management	79	14	3	0	4	0	97	0	20
2022	Information technology	84	9	5	0	0	2	95	0	50
2022	Project management	67	20	0	0	0	13	100	0	15
2022	Other services to the public	72	28	0	0	0	0	100	0	15
2022	None of the above	73	16	9	0	2	0	90	0	40

Mobility and retention

Question 56_1. Do you intend to leave your current position in the next two years?

The question content has been modified from the 2020 PSES, see Question number concordance
In order to make historical trend analysis, Q56 has followed same format as last year. This means Q56_1 is same as Q53 in the 2020 PSES, and Q56_2 is same as Q54 in the 2020 PSES.
Survey year	Demographic	Yes (%)	No (%)	Unsure (%)	Total responses
2022	Client contact centre	15	36	49	25
2022	Communications or public affairs	16	40	44	35
2022	Legal services	30	48	22	65
2022	Administration and operations	38	28	35	165
2022	Human resources	52	29	19	40
2022	Financial management	47	32	21	20
2022	Information technology	29	47	25	50
2022	Project management	31	23	45	15
2022	Other services to the public	19	48	33	15
2022	None of the above	25	32	43	40
2020	Client contact centre	32	33	34	15
2020	Communications or public affairs	20	38	41	39
2020	Legal services	8	44	48	48
2020	Administration and operations	28	36	36	136
2020	Human resources	17	48	36	34
2020	Financial management	39	16	46	20
2020	Information management	18	55	27	11
2020	Information technology	18	52	30	40
2020	Other services to the public	29	39	32	10
2020	None of the above	30	38	32	23
2019	Client contact centre	18	24	58	16
2019	Communications or public affairs	33	41	26	24
2019	Legal services	18	21	61	46
2019	Administration and operations	43	22	35	125
2019	Human resources	30	30	40	27
2019	Financial management	54	17	29	24
2019	Information technology	16	33	51	30
2019	None of the above	46	40	15	26
2018	Communications or public affairs	26	43	31	22
2018	Legal services	32	36	32	40
2018	Administration and operations	33	23	44	104
2018	Human resources	27	37	36	26
2018	Financial management	39	35	26	23
2018	Information technology	20	48	31	18
2018	Other services to the public	7	77	16	12
2018	None of the above	33	38	29	20

Question 56_2. Please indicate your reason for leaving.

The question content has been modified from the 2020 PSES, see Question number concordance
In order to make historical trend analysis, Q56 has followed same format as last year. This means Q56_1 is same as Q53 in the 2020 PSES, and Q56_2 is same as Q54 in the 2020 PSES.
Survey year	Demographic	Yes, to retire (%)	Yes, to pursue another position within my department or agency (%)	Yes, to pursue a position in another department or agency (%)	Yes, to pursue a position outside the federal public service (%)	Yes, end of my term, casual or student employment (%)	Yes, other reason Specify other reason (%)	Total responses
2022	Legal services	6	15	29	12	23	15	20
2022	Administration and operations	15	48	30	1	2	4	65
2022	Human resources	21	35	28	7	5	4	15
2022	Information technology	21	31	42	0	0	6	15
2020	Administration and operations	11	34	45	2	2	5	38
2019	Administration and operations	6	20	53	7	10	4	55
2019	Financial management	16	15	54	8	0	8	13
2019	None of the above	7	0	62	0	24	7	10
2018	Legal services	8	15	54	7	8	8	13
2018	Administration and operations	16	10	63	9	3	0	35

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	58	34	8	0	0	0	0	92	0	25
2022	Communications or public affairs	64	33	3	0	0	0	0	97	0	35
2022	Legal services	71	22	6	1	0	0	0	92	1	65
2022	Administration and operations	69	25	3	1	2	0	0	94	3	165
2022	Human resources	74	22	4	0	0	0	0	96	0	40
2022	Financial management	48	35	10	0	7	0	0	83	7	20
2022	Information technology	62	36	0	0	2	0	0	98	2	50
2022	Project management	62	31	0	0	6	0	0	94	6	15
2022	Other services to the public	84	16	0	0	0	0	0	100	0	15
2022	None of the above	62	34	5	0	0	0	0	95	0	40
2020	Client contact centre	48	39	6	0	7	0	0	86	7	15
2020	Communications or public affairs	64	31	0	3	0	0	2	97	3	39
2020	Legal services	69	30	2	0	0	0	0	98	0	48
2020	Administration and operations	62	34	1	1	2	0	0	96	3	136
2020	Human resources	70	23	3	4	0	0	0	94	4	34
2020	Financial management	65	26	10	0	0	0	0	90	0	20
2020	Information management	73	27	0	0	0	0	0	100	0	11
2020	Information technology	51	36	7	3	2	0	0	87	5	39
2020	Other services to the public	62	19	10	10	0	0	0	81	10	10
2020	None of the above	54	42	4	0	0	0	0	96	0	23
2019	Client contact centre	86	14	0	0	0	0	0	100	0	16
2019	Communications or public affairs	55	37	4	0	4	0	0	93	4	24
2019	Legal services	68	28	2	0	2	0	0	96	2	47
2019	Administration and operations	55	32	12	1	0	0	0	87	1	124
2019	Human resources	76	13	3	4	4	0	0	90	7	27
2019	Financial management	67	21	8	0	4	0	0	88	4	24
2019	Information technology	51	33	12	0	3	0	0	85	3	30
2019	None of the above	48	29	20	0	3	0	0	77	3	26
2018	Communications or public affairs	61	30	4	4	0	0	0	91	4	22
2018	Legal services	54	39	7	0	0	0	0	93	0	39
2018	Administration and operations	68	28	2	1	2	0	0	96	3	104
2018	Human resources	68	23	9	0	0	0	0	91	0	26
2018	Financial management	48	35	9	4	0	4	0	87	4	23
2018	Information technology	45	40	11	0	5	0	0	84	5	18
2018	Other services to the public	75	25	0	0	0	0	0	100	0	12
2018	None of the above	57	32	11	0	0	0	0	89	0	20

Question 37. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	54	29	17	0	0	0	0	83	0	25
2022	Communications or public affairs	46	49	5	0	0	0	0	95	0	35
2022	Legal services	37	46	9	3	6	0	0	83	9	65
2022	Administration and operations	53	34	8	4	1	0	0	88	5	165
2022	Human resources	43	48	2	7	0	0	0	91	7	40
2022	Financial management	32	29	13	15	11	0	0	61	26	20
2022	Information technology	56	33	9	0	2	0	0	89	2	50
2022	Project management	38	47	8	6	0	0	0	86	6	15
2022	Other services to the public	62	33	5	0	0	0	0	95	0	15
2022	None of the above	40	51	8	0	0	2	0	92	0	40
2020	Client contact centre	60	40	0	0	0	0	0	100	0	15
2020	Communications or public affairs	49	36	5	3	0	8	0	92	3	39
2020	Legal services	34	44	15	5	2	0	0	79	6	48
2020	Administration and operations	45	39	9	5	0	2	0	85	5	134
2020	Human resources	39	40	17	0	4	0	0	79	4	34
2020	Financial management	51	26	5	14	4	0	0	77	18	20
2020	Information management	39	52	0	0	0	9	0	100	0	10
2020	Information technology	55	35	7	0	3	0	0	90	3	40
2020	Other services to the public	39	38	14	0	0	10	0	85	0	10
2020	None of the above	38	37	16	10	0	0	0	74	10	24
2019	Client contact centre	50	50	0	0	0	0	0	100	0	16
2019	Communications or public affairs	41	56	4	0	0	0	0	96	0	24
2019	Legal services	32	36	19	11	0	2	0	69	11	47
2019	Administration and operations	43	41	10	6	0	0	0	84	6	125
2019	Human resources	66	20	7	4	4	0	0	86	7	27
2019	Financial management	46	38	4	12	0	0	0	84	12	24
2019	Information technology	36	40	12	3	6	3	0	78	9	30
2019	None of the above	43	37	9	6	3	3	0	82	9	26
2018	Communications or public affairs	31	36	12	9	0	11	0	76	10	22
2018	Legal services	31	24	33	5	0	3	3	59	6	40
2018	Administration and operations	37	47	13	1	2	1	0	85	3	104
2018	Human resources	60	30	5	0	5	0	0	90	5	26
2018	Financial management	52	26	13	8	0	0	0	79	8	23
2018	Information technology	40	34	11	10	5	0	0	74	16	18
2018	Other services to the public	58	33	9	0	0	0	0	91	0	12
2018	None of the above	18	51	17	9	6	0	0	69	15	20

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	5	14	45	19	8	5	4	30	21	25
2022	Communications or public affairs	6	9	25	41	17	0	2	60	15	35
2022	Legal services	3	9	30	28	26	0	4	56	13	65
2022	Administration and operations	6	16	29	28	17	1	4	46	23	165
2022	Human resources	4	19	37	23	16	0	0	39	24	40
2022	Financial management	7	40	27	19	6	0	0	26	47	20
2022	Information technology	2	19	47	17	12	2	2	30	21	50
2022	Project management	0	13	42	17	28	0	0	45	13	15
2022	Other services to the public	7	5	40	12	23	13	0	41	14	15
2022	None of the above	3	4	40	32	17	0	4	51	6	40
2020	Client contact centre	6	20	19	28	13	6	6	47	31	15
2020	Communications or public affairs	0	13	36	28	16	0	8	47	14	39
2020	Legal services	6	20	26	27	21	0	0	48	26	48
2020	Administration and operations	8	12	32	30	15	1	2	46	21	135
2020	Human resources	3	17	31	33	15	0	0	49	20	34
2020	Financial management	0	24	60	16	0	0	0	16	24	20
2020	Information management	0	19	46	18	17	0	0	35	19	11
2020	Information technology	5	20	42	20	13	0	0	33	25	40
2020	Other services to the public	10	19	11	51	10	0	0	61	29	10
2020	None of the above	4	20	42	22	0	4	8	25	28	24
2019	Client contact centre	0	31	14	31	24	0	0	55	31	16
2019	Communications or public affairs	0	11	41	30	18	0	0	48	11	24
2019	Legal services	7	13	29	34	17	0	0	51	19	47
2019	Administration and operations	4	13	35	21	22	2	4	46	17	125
2019	Human resources	7	7	31	41	14	0	0	55	14	26
2019	Financial management	25	21	21	21	13	0	0	34	46	24
2019	Information technology	18	18	27	24	9	3	0	34	37	30
2019	None of the above	9	9	23	37	12	0	11	54	20	26
2018	Communications or public affairs	13	9	28	31	13	4	0	47	23	22
2018	Legal services	0	25	16	41	11	0	6	56	27	36
2018	Administration and operations	7	17	28	29	17	0	2	47	25	104
2018	Human resources	4	19	34	28	15	0	0	43	23	26
2018	Financial management	13	26	22	34	4	0	0	39	39	23
2018	Information technology	10	10	56	15	8	0	0	24	20	18
2018	Other services to the public	0	7	41	45	7	0	0	52	7	12
2018	None of the above	14	23	41	13	9	0	0	22	37	20

Question 18b. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	11	13	24	17	27	0	7	48	26	25
2022	Communications or public affairs	3	14	43	16	19	0	5	36	18	35
2022	Legal services	2	9	21	25	38	1	5	66	12	65
2022	Administration and operations	3	12	31	21	25	2	5	50	17	165
2022	Human resources	2	22	37	25	11	0	3	37	25	40
2022	Financial management	17	32	27	10	6	0	7	18	54	20
2022	Information technology	10	5	25	38	19	0	3	59	15	50
2022	Project management	7	14	35	28	11	0	6	41	22	15
2022	Other services to the public	5	4	13	49	29	0	0	78	9	15
2022	None of the above	4	0	32	27	25	5	6	59	5	40
2020	Client contact centre	0	0	13	40	27	6	13	84	0	15
2020	Communications or public affairs	0	15	31	20	13	5	15	42	19	39
2020	Legal services	0	9	26	35	29	0	0	64	9	48
2020	Administration and operations	5	11	29	31	17	2	5	52	17	135
2020	Human resources	9	9	27	36	20	0	0	55	18	33
2020	Financial management	10	25	19	25	16	0	5	43	37	20
2020	Information management	0	0	64	10	26	0	0	36	0	11
2020	Information technology	5	13	21	38	18	5	0	59	19	39
2020	Other services to the public	0	38	23	20	10	0	10	32	42	10
2020	None of the above	0	25	21	39	4	4	8	49	28	24
2019	Client contact centre	4	14	31	15	31	0	5	48	19	16
2019	Communications or public affairs	15	0	37	18	26	0	4	46	16	24
2019	Legal services	8	13	19	32	27	0	0	59	21	47
2019	Administration and operations	3	16	27	21	24	4	5	49	21	125
2019	Human resources	7	13	23	27	30	0	0	57	20	27
2019	Financial management	13	26	22	13	26	0	0	39	39	23
2019	Information technology	6	18	28	33	12	3	0	47	25	30
2019	None of the above	3	9	23	23	25	3	14	58	14	26
2018	Communications or public affairs	0	9	36	12	22	11	9	44	11	22
2018	Legal services	3	16	32	18	14	9	8	39	23	37
2018	Administration and operations	4	20	31	25	16	3	1	42	25	104
2018	Human resources	8	16	47	11	15	4	0	27	25	26
2018	Financial management	26	18	22	22	13	0	0	34	44	23
2018	Information technology	5	5	47	29	8	5	0	40	11	18
2018	Other services to the public	6	17	50	28	0	0	0	28	22	12
2018	None of the above	10	30	18	20	17	0	5	38	43	20

Question 18c. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	0	0	21	30	28	9	13	74	0	25
2022	Communications or public affairs	3	8	15	32	42	0	0	74	11	35
2022	Legal services	0	8	27	27	37	0	0	64	8	65
2022	Administration and operations	5	8	21	33	30	0	3	65	13	165
2022	Human resources	0	7	17	44	27	0	5	75	7	40
2022	Financial management	0	20	41	29	10	0	0	39	20	20
2022	Information technology	2	7	24	26	37	0	5	66	9	50
2022	Project management	0	32	12	22	34	0	0	56	32	15
2022	Other services to the public	0	5	37	35	24	0	0	59	5	15
2022	None of the above	3	2	24	45	19	0	7	69	5	40
2020	Client contact centre	0	0	7	26	54	6	6	92	0	15
2020	Communications or public affairs	3	5	28	23	34	0	8	61	8	39
2020	Legal services	2	9	37	30	22	0	0	52	11	47
2020	Administration and operations	5	7	25	35	24	0	4	62	13	135
2020	Human resources	7	6	20	43	25	0	0	68	13	34
2020	Financial management	0	20	29	30	21	0	0	51	20	20
2020	Information management	0	0	21	50	28	0	0	79	0	10
2020	Information technology	3	10	22	43	22	0	0	65	13	40
2020	Other services to the public	0	0	30	61	10	0	0	70	0	10
2020	None of the above	8	9	36	32	4	0	12	40	20	24
2019	Client contact centre	0	16	26	17	35	0	6	55	17	15
2019	Communications or public affairs	0	4	11	37	48	0	0	85	4	24
2019	Legal services	2	6	43	30	19	0	0	49	8	47
2019	Administration and operations	3	4	17	27	42	1	7	74	8	124
2019	Human resources	7	17	20	26	30	0	0	56	24	27
2019	Financial management	13	12	37	21	17	0	0	38	25	24
2019	Information technology	6	6	22	41	22	3	0	64	13	29
2019	None of the above	3	11	12	51	11	0	11	70	17	26
2018	Communications or public affairs	0	9	9	31	44	7	0	81	10	22
2018	Legal services	5	11	43	19	16	0	5	37	17	39
2018	Administration and operations	1	3	26	41	28	1	0	70	4	103
2018	Human resources	0	7	47	28	18	0	0	46	7	26
2018	Financial management	13	4	52	17	9	0	4	27	18	23
2018	Information technology	5	0	52	19	24	0	0	43	5	18
2018	Other services to the public	0	0	22	61	16	0	0	78	0	12
2018	None of the above	6	9	35	29	17	0	5	48	15	20

Question 18d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	0	12	36	20	22	0	11	47	13	25
2022	Communications or public affairs	2	6	20	24	35	2	10	68	10	35
2022	Legal services	7	7	24	22	32	4	4	58	15	65
2022	Administration and operations	12	14	21	18	30	2	4	51	27	165
2022	Human resources	5	7	33	17	18	3	18	44	14	40
2022	Financial management	7	40	25	21	7	0	0	28	46	20
2022	Information technology	6	18	27	25	16	2	7	44	26	50
2022	Project management	0	31	27	20	11	0	11	35	35	15
2022	Other services to the public	6	5	24	35	16	0	13	59	13	15
2022	None of the above	0	2	52	16	24	2	4	43	2	40
2020	Client contact centre	0	6	14	41	19	0	20	75	8	15
2020	Communications or public affairs	5	8	20	20	36	3	8	63	14	39
2020	Legal services	6	17	34	17	25	0	0	43	23	48
2020	Administration and operations	7	15	22	24	27	2	4	54	23	134
2020	Human resources	7	18	19	35	21	0	0	56	24	34
2020	Financial management	9	20	46	9	16	0	0	25	29	20
2020	Information management	10	0	18	46	26	0	0	72	10	11
2020	Information technology	8	22	23	28	17	2	0	46	31	40
2020	Other services to the public	0	0	37	23	19	11	10	53	0	10
2020	None of the above	12	8	37	27	4	0	12	35	23	24
2019	Client contact centre	0	36	0	40	20	0	5	62	38	16
2019	Communications or public affairs	0	4	11	59	22	0	4	85	4	24
2019	Legal services	4	17	30	24	19	6	0	45	23	47
2019	Administration and operations	3	10	20	26	32	1	8	63	15	123
2019	Human resources	0	20	33	23	20	0	4	45	20	27
2019	Financial management	33	21	13	25	9	0	0	34	54	24
2019	Information technology	15	24	21	27	9	3	0	37	41	30
2019	None of the above	15	14	25	20	11	0	14	36	34	26
2018	Communications or public affairs	4	9	22	26	25	9	4	59	16	22
2018	Legal services	13	21	25	19	13	0	9	35	38	39
2018	Administration and operations	10	13	25	29	20	0	3	51	24	104
2018	Human resources	4	23	20	27	19	7	0	50	29	26
2018	Financial management	8	48	18	13	9	0	4	22	59	23
2018	Information technology	16	31	10	19	19	5	0	39	50	18
2018	Other services to the public	0	9	50	41	0	0	0	41	9	12
2018	None of the above	10	38	18	21	12	0	0	33	49	20

Question 18e. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	3	13	33	26	16	9	0	46	18	25
2022	Communications or public affairs	3	6	10	22	47	10	3	78	10	35
2022	Legal services	3	13	29	17	27	7	4	49	18	65
2022	Administration and operations	8	17	22	21	22	4	6	48	27	165
2022	Human resources	2	8	38	22	20	8	2	46	12	40
2022	Financial management	0	19	55	15	8	3	0	23	20	20
2022	Information technology	0	5	20	38	29	5	4	73	5	50
2022	Project management	6	14	38	24	11	0	6	38	22	15
2022	Other services to the public	0	0	21	49	16	0	13	75	0	15
2022	None of the above	2	5	34	17	24	10	8	50	9	40
2020	Client contact centre	0	6	14	28	39	13	0	77	7	15
2020	Communications or public affairs	3	8	8	28	33	11	10	77	13	39
2020	Legal services	5	13	24	19	38	0	2	58	18	48
2020	Administration and operations	3	10	28	23	25	5	7	54	15	135
2020	Human resources	0	2	29	41	28	0	0	69	2	34
2020	Financial management	0	5	34	30	26	5	0	59	5	20
2020	Information management	11	0	21	50	10	9	0	65	12	10
2020	Information technology	8	5	30	25	25	7	0	54	13	40
2020	Other services to the public	0	0	10	51	20	19	0	88	0	10
2020	None of the above	0	9	15	61	0	8	8	72	11	24
2019	Client contact centre	0	53	4	38	4	0	0	43	53	16
2019	Communications or public affairs	0	7	18	30	41	0	4	73	8	24
2019	Legal services	7	11	25	45	8	4	0	55	18	47
2019	Administration and operations	5	10	29	26	20	3	6	51	17	124
2019	Human resources	0	0	27	28	45	0	0	73	0	26
2019	Financial management	17	25	33	13	4	8	0	18	45	24
2019	Information technology	24	9	27	21	12	6	0	35	36	30
2019	None of the above	6	23	14	25	9	14	9	44	38	26
2018	Communications or public affairs	4	17	27	18	20	9	4	44	25	22
2018	Legal services	13	16	25	26	8	9	3	39	34	38
2018	Administration and operations	14	19	21	24	18	2	2	44	34	104
2018	Human resources	8	19	39	11	11	7	5	25	31	26
2018	Financial management	44	26	9	9	4	0	9	14	76	23
2018	Information technology	10	10	26	31	16	5	0	50	22	18
2018	Other services to the public	0	7	16	46	30	0	0	76	7	12
2018	None of the above	0	22	43	15	16	0	5	32	23	19

Question 18f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	0	19	29	14	29	5	3	47	21	25
2022	Communications or public affairs	0	9	22	35	26	5	3	67	9	35
2022	Legal services	4	8	20	34	29	1	4	67	13	65
2022	Administration and operations	2	9	40	20	21	4	4	44	12	165
2022	Human resources	2	11	34	33	15	2	2	51	14	40
2022	Financial management	10	36	14	26	10	3	0	37	48	20
2022	Information technology	0	11	24	24	38	2	2	64	12	50
2022	Project management	7	7	44	31	11	0	0	42	14	15
2022	Other services to the public	5	0	29	30	23	13	0	61	5	15
2022	None of the above	0	2	30	28	24	13	3	62	2	35
2020	Client contact centre	0	0	14	40	34	6	6	84	0	15
2020	Communications or public affairs	0	10	23	31	23	5	8	62	12	39
2020	Legal services	0	15	22	30	29	4	0	61	16	47
2020	Administration and operations	7	13	21	37	16	3	4	56	21	136
2020	Human resources	7	8	43	14	28	0	0	42	14	34
2020	Financial management	5	16	29	30	16	5	0	48	22	20
2020	Information management	0	10	36	37	17	0	0	54	10	11
2020	Information technology	3	15	19	28	30	5	0	61	19	40
2020	Other services to the public	0	10	10	32	30	19	0	76	12	10
2020	None of the above	8	16	16	39	12	0	8	56	26	24
2019	Client contact centre	0	27	15	14	44	0	0	58	27	15
2019	Communications or public affairs	15	7	18	22	37	0	0	59	22	24
2019	Legal services	11	11	26	34	19	0	0	53	21	47
2019	Administration and operations	2	12	25	34	19	2	5	57	16	123
2019	Human resources	7	6	26	27	33	0	0	60	14	27
2019	Financial management	12	21	21	29	17	0	0	46	33	24
2019	Information technology	6	9	24	37	18	6	0	58	16	30
2019	None of the above	3	20	29	34	9	3	3	45	25	26
2018	Communications or public affairs	4	0	39	22	22	7	4	51	5	22
2018	Legal services	8	12	38	21	11	3	6	35	23	38
2018	Administration and operations	6	17	30	26	18	0	2	46	24	104
2018	Human resources	5	8	42	4	22	15	5	32	16	26
2018	Financial management	21	22	44	9	0	0	4	9	46	23
2018	Information technology	10	16	21	21	27	5	0	51	27	18
2018	Other services to the public	0	0	62	31	7	0	0	38	0	12
2018	None of the above	19	13	32	15	20	0	0	35	32	20

Question 18g. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	0	7	28	28	19	6	13	58	9	25
2022	Communications or public affairs	3	0	21	40	37	0	0	76	3	35
2022	Legal services	7	3	27	27	36	0	0	63	9	65
2022	Administration and operations	4	11	27	28	24	1	5	56	16	165
2022	Human resources	2	13	20	35	29	0	0	64	16	40
2022	Financial management	11	12	40	27	6	0	3	34	24	20
2022	Information technology	2	5	16	17	53	2	5	75	7	50
2022	Project management	0	17	21	34	29	0	0	62	17	15
2022	Other services to the public	0	10	24	46	21	0	0	66	10	15
2022	None of the above	0	7	17	31	42	3	0	75	7	40
2020	Client contact centre	6	13	40	7	20	6	6	31	23	15
2020	Communications or public affairs	3	13	24	37	16	3	5	57	17	38
2020	Legal services	5	10	27	35	23	0	0	58	15	48
2020	Administration and operations	1	17	36	23	19	0	4	43	19	135
2020	Human resources	4	3	37	48	9	0	0	56	7	34
2020	Financial management	5	0	30	55	10	0	0	65	5	20
2020	Information management	0	29	27	18	26	0	0	44	29	11
2020	Information technology	5	8	20	34	32	0	0	67	13	40
2020	Other services to the public	23	19	20	19	19	0	0	38	42	10
2020	None of the above	4	20	36	28	4	0	8	34	26	24
2019	Client contact centre	0	31	31	19	18	0	0	37	31	16
2019	Communications or public affairs	0	7	11	52	30	0	0	82	7	24
2019	Legal services	2	8	34	30	25	0	0	55	11	47
2019	Administration and operations	4	12	26	25	22	2	7	53	18	124
2019	Human resources	0	20	26	17	37	0	0	54	20	27
2019	Financial management	0	13	21	29	38	0	0	67	13	24
2019	Information technology	3	3	18	31	39	6	0	74	6	30
2019	None of the above	18	17	17	22	26	0	0	48	35	26

Question 38. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	41	34	17	7	0	0	0	75	7	25
2022	Communications or public affairs	22	40	20	11	0	8	0	67	11	35
2022	Legal services	27	36	17	10	5	4	2	67	16	65
2022	Administration and operations	35	40	10	10	3	1	0	76	13	165
2022	Human resources	35	39	15	4	4	3	0	76	9	40
2022	Financial management	25	42	15	11	7	0	0	67	18	20
2022	Information technology	51	42	0	4	2	2	0	95	5	45
2022	Project management	18	50	8	24	0	0	0	69	24	15
2022	Other services to the public	40	17	31	5	0	7	0	62	5	15
2022	None of the above	24	48	20	0	0	5	3	78	0	40
2020	Client contact centre	60	20	0	14	0	6	0	85	15	15
2020	Communications or public affairs	33	33	15	5	3	10	0	74	9	39
2020	Legal services	25	38	17	11	5	5	0	66	16	48
2020	Administration and operations	31	38	15	9	3	3	1	72	13	133
2020	Human resources	39	38	13	3	8	0	0	77	10	34
2020	Financial management	36	40	0	20	4	0	0	76	24	20
2020	Information management	26	47	10	0	0	17	0	88	0	11
2020	Information technology	37	33	15	5	5	5	0	74	10	40
2020	Other services to the public	29	38	14	0	0	19	0	83	0	10
2020	None of the above	30	29	12	18	4	4	4	63	24	24
2019	Client contact centre	29	54	0	17	0	0	0	83	17	16
2019	Communications or public affairs	30	41	11	15	0	4	0	73	16	24
2019	Legal services	21	32	17	17	7	6	0	57	25	47
2019	Administration and operations	28	37	18	9	4	3	0	68	14	123
2019	Human resources	50	23	13	7	4	0	3	75	11	27
2019	Financial management	25	25	25	21	4	0	0	50	25	24
2019	Information technology	30	34	18	12	3	3	0	66	16	30
2019	None of the above	29	35	9	18	7	3	0	66	25	25

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	57	40	0	0	4	0	0	96	4	25
2022	Communications or public affairs	76	16	7	0	0	0	0	93	0	35
2022	Legal services	67	19	5	3	5	0	0	86	8	65
2022	Administration and operations	69	23	6	2	0	1	0	92	2	165
2022	Human resources	77	11	2	2	5	3	0	91	7	40
2022	Financial management	61	36	0	0	3	0	0	97	3	20
2022	Information technology	72	25	0	2	2	0	0	97	3	50
2022	Project management	39	38	0	18	6	0	0	76	24	15
2022	Other services to the public	57	22	16	5	0	0	0	79	5	15
2022	None of the above	67	25	5	3	0	0	0	92	3	40
2020	Client contact centre	47	53	0	0	0	0	0	100	0	15
2020	Communications or public affairs	64	26	5	3	0	0	2	92	3	39
2020	Legal services	69	18	5	2	6	0	0	87	8	48
2020	Administration and operations	59	27	7	5	1	1	0	87	7	135
2020	Human resources	68	20	4	8	0	0	0	88	8	33
2020	Financial management	79	15	0	0	5	0	0	95	5	20
2020	Information management	65	10	17	0	0	8	0	81	0	11
2020	Information technology	67	15	12	2	3	0	0	83	5	40
2020	Other services to the public	47	34	0	19	0	0	0	81	19	10
2020	None of the above	42	36	0	18	0	0	4	82	18	24
2019	Client contact centre	50	36	0	14	0	0	0	86	14	16
2019	Communications or public affairs	67	22	0	11	0	0	0	89	11	24
2019	Legal services	62	21	6	11	0	0	0	83	11	47
2019	Administration and operations	45	31	9	11	2	2	0	78	13	124
2019	Human resources	76	20	0	0	4	0	0	96	4	27
2019	Financial management	62	29	0	4	4	0	0	92	8	24
2019	Information technology	58	24	0	9	3	6	0	87	13	30
2019	None of the above	52	20	14	9	6	0	0	71	15	26
2018	Communications or public affairs	51	31	9	0	4	4	0	86	5	22
2018	Legal services	43	32	10	9	3	3	0	78	12	39
2018	Administration and operations	49	28	7	12	4	0	0	77	16	104
2018	Human resources	71	15	0	5	5	0	5	90	10	26
2018	Financial management	52	26	13	4	4	0	0	78	9	23
2018	Information technology	53	32	0	5	10	0	0	84	16	18
2018	Other services to the public	43	33	15	9	0	0	0	76	9	12
2018	None of the above	36	55	4	0	6	0	0	91	6	20

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	73	27	0	0	0	0	0	100	0	25
2022	Communications or public affairs	75	25	0	0	0	0	0	100	0	35
2022	Legal services	76	19	4	1	0	0	0	95	1	65
2022	Administration and operations	73	22	3	1	0	1	0	96	1	165
2022	Human resources	85	6	2	2	5	0	0	91	7	40
2022	Financial management	55	42	3	0	0	0	0	97	0	20
2022	Information technology	72	25	2	0	2	0	0	97	2	50
2022	Project management	37	45	11	7	0	0	0	82	7	15
2022	Other services to the public	78	22	0	0	0	0	0	100	0	15
2022	None of the above	76	23	2	0	0	0	0	98	0	40
2020	Client contact centre	54	40	6	0	0	0	0	94	0	15
2020	Communications or public affairs	71	21	5	0	0	0	3	95	0	38
2020	Legal services	68	24	0	6	2	0	0	92	8	48
2020	Administration and operations	70	22	5	2	1	0	0	92	4	133
2020	Human resources	69	27	0	4	0	0	0	96	4	34
2020	Financial management	75	20	0	5	0	0	0	95	5	20
2020	Information management	100	0	0	0	0	0	0	100	0	10
2020	Information technology	72	23	2	0	3	0	0	95	3	40
2020	Other services to the public	49	41	10	0	0	0	0	90	0	10
2020	None of the above	58	24	6	4	4	0	4	86	8	24
2019	Client contact centre	77	18	5	0	0	0	0	95	0	16
2019	Communications or public affairs	67	26	4	4	0	0	0	93	4	24
2019	Legal services	70	28	2	0	0	0	0	98	0	46
2019	Administration and operations	58	32	5	3	2	0	0	89	6	124
2019	Human resources	72	21	4	0	4	0	0	93	4	26
2019	Financial management	58	33	4	4	0	0	0	91	4	24
2019	Information technology	73	12	9	0	3	3	0	87	3	30
2019	None of the above	51	34	6	6	3	0	0	85	9	26
2018	Communications or public affairs	60	36	0	0	4	0	0	96	4	22
2018	Legal services	56	32	13	0	0	0	0	87	0	39
2018	Administration and operations	57	34	4	6	0	0	0	91	6	104
2018	Human resources	67	28	0	0	0	0	5	100	0	26
2018	Financial management	52	39	9	0	0	0	0	91	0	23
2018	Information technology	53	31	0	5	10	0	0	85	15	18
2018	Other services to the public	51	42	7	0	0	0	0	93	0	12
2018	None of the above	64	32	0	5	0	0	0	95	5	20

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	43	47	4	4	0	3	0	92	4	25
2022	Communications or public affairs	67	28	2	0	0	3	0	97	0	35
2022	Legal services	63	23	8	5	0	0	0	86	5	65
2022	Administration and operations	66	24	6	2	0	1	1	91	3	165
2022	Human resources	65	24	6	0	5	0	0	89	5	40
2022	Financial management	55	37	7	0	0	0	0	93	0	20
2022	Information technology	71	28	0	2	0	0	0	98	2	50
2022	Project management	48	45	0	6	0	0	0	94	6	15
2022	Other services to the public	50	29	16	5	0	0	0	79	5	15
2022	None of the above	58	35	6	2	0	0	0	93	2	40
2020	Client contact centre	54	46	0	0	0	0	0	100	0	15
2020	Communications or public affairs	67	20	11	0	0	0	2	89	0	39
2020	Legal services	68	26	2	2	2	0	0	94	4	48
2020	Administration and operations	56	32	6	2	1	3	1	91	2	133
2020	Human resources	63	24	5	4	4	0	0	87	8	34
2020	Financial management	40	49	10	0	0	0	0	90	0	20
2020	Information management	56	36	8	0	0	0	0	92	0	11
2020	Information technology	65	22	7	3	0	3	0	90	3	40
2020	Other services to the public	48	33	10	0	0	10	0	89	0	10
2020	None of the above	46	40	10	0	0	0	4	90	0	24
2019	Client contact centre	55	40	0	0	0	5	0	100	0	16
2019	Communications or public affairs	50	27	12	12	0	0	0	77	12	23
2019	Legal services	62	30	6	2	0	0	0	92	2	47
2019	Administration and operations	45	34	13	7	1	1	0	80	7	125
2019	Human resources	65	21	10	0	4	0	0	86	4	26
2019	Financial management	58	25	8	8	0	0	0	83	8	24
2019	Information technology	55	27	12	0	3	3	0	84	3	30
2019	None of the above	52	25	14	6	3	0	0	77	9	26
2018	Communications or public affairs	69	22	9	0	0	0	0	91	0	22
2018	Legal services	46	40	8	3	0	0	3	89	3	39
2018	Administration and operations	48	32	13	5	0	2	0	81	5	104
2018	Human resources	48	35	12	0	0	0	5	87	0	26
2018	Financial management	52	39	4	0	4	0	0	91	4	23
2018	Information technology	53	31	5	0	10	0	0	85	10	18
2018	Other services to the public	67	16	16	0	0	0	0	84	0	12
2018	None of the above	44	42	8	6	0	0	0	86	6	20

Question 46. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	59	33	4	0	0	4	0	96	0	25
2022	Communications or public affairs	59	31	5	0	0	5	0	95	0	35
2022	Legal services	50	23	14	1	4	8	0	79	6	65
2022	Administration and operations	59	26	8	4	1	2	0	87	5	165
2022	Human resources	62	32	6	0	0	0	0	94	0	40
2022	Financial management	36	33	10	3	0	18	0	83	4	20
2022	Information technology	68	26	3	0	2	2	0	95	2	50
2022	Project management	31	38	11	7	13	0	0	68	21	15
2022	Other services to the public	57	34	5	4	0	0	0	90	4	15
2022	None of the above	53	37	4	2	3	0	2	92	5	40
2020	Client contact centre	41	59	0	0	0	0	0	100	0	15
2020	Communications or public affairs	46	36	5	5	0	8	0	89	6	39
2020	Legal services	53	30	11	7	0	0	0	83	7	48
2020	Administration and operations	57	27	11	4	0	2	0	86	4	135
2020	Human resources	58	26	12	4	0	0	0	84	4	34
2020	Financial management	58	32	5	0	0	0	5	95	0	19
2020	Information management	66	26	8	0	0	0	0	92	0	11
2020	Information technology	57	30	7	0	3	2	0	90	3	40
2020	Other services to the public	56	44	0	0	0	0	0	100	0	10
2020	None of the above	30	48	18	0	0	0	4	81	0	24
2019	Client contact centre	69	26	0	0	0	4	0	100	0	16
2019	Communications or public affairs	48	45	0	0	4	4	0	96	4	24
2019	Legal services	38	38	11	6	0	6	0	82	7	47
2019	Administration and operations	48	39	9	4	0	1	0	87	4	124
2019	Human resources	60	30	3	0	4	4	0	93	4	27
2019	Financial management	54	25	8	8	4	0	0	79	13	24
2019	Information technology	48	36	9	0	3	3	0	87	3	30
2019	None of the above	40	26	20	3	9	3	0	68	12	26
2018	Communications or public affairs	35	37	14	9	0	5	0	76	10	21
2018	Legal services	40	40	15	3	0	3	0	82	3	39
2018	Administration and operations	41	42	8	4	1	4	0	87	5	103
2018	Human resources	51	39	0	5	5	0	0	90	10	26
2018	Financial management	43	44	13	0	0	0	0	87	0	23
2018	Information technology	42	36	11	0	5	0	5	82	6	17
2018	Other services to the public	44	33	7	0	0	16	0	92	0	12
2018	None of the above	47	43	4	0	6	0	0	90	6	20

Question 47. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes persons who have a variety of identities, abilities, backgrounds, cultures, skills, perspectives and experiences.
Definition of the term has changed from 2020 PSES.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	56	35	5	0	0	4	0	95	0	25
2022	Communications or public affairs	38	44	11	0	2	5	0	86	3	35
2022	Legal services	30	38	9	1	5	18	0	82	8	65
2022	Administration and operations	45	41	8	2	1	2	1	88	3	165
2022	Human resources	41	42	10	0	0	7	0	90	0	40
2022	Financial management	23	41	25	0	0	10	0	72	0	20
2022	Information technology	64	23	7	0	2	5	0	91	2	50
2022	Project management	23	53	11	6	0	6	0	81	7	15
2022	Other services to the public	43	41	10	0	0	7	0	90	0	15
2022	None of the above	48	22	7	2	3	19	0	86	6	40
2020	Client contact centre	34	60	0	0	0	6	0	100	0	15
2020	Communications or public affairs	41	31	11	0	0	18	0	87	0	39
2020	Legal services	32	34	17	5	5	8	0	71	10	48
2020	Administration and operations	49	28	11	5	2	5	0	81	7	135
2020	Human resources	65	25	7	4	0	0	0	90	4	34
2020	Financial management	61	29	0	5	0	0	5	95	5	20
2020	Information management	65	27	0	0	0	8	0	100	0	11
2020	Information technology	60	17	7	5	3	7	0	84	8	40
2020	Other services to the public	39	42	10	0	0	0	10	89	0	10
2020	None of the above	33	37	14	0	0	8	8	84	0	24
2019	Client contact centre	38	48	5	0	0	9	0	95	0	16
2019	Communications or public affairs	41	45	0	4	0	11	0	96	4	24
2019	Legal services	42	30	15	2	2	9	0	79	5	47
2019	Administration and operations	49	27	12	8	0	1	2	79	8	124
2019	Human resources	60	23	11	3	4	0	0	82	7	27
2019	Financial management	54	25	13	8	0	0	0	79	8	24
2019	Information technology	55	30	3	6	0	6	0	90	6	30
2019	None of the above	43	26	20	3	6	3	0	71	9	26
2018	Communications or public affairs	34	30	18	0	0	18	0	78	0	22
2018	Legal services	32	23	15	10	2	18	0	67	15	39
2018	Administration and operations	43	34	14	2	3	4	0	81	5	102
2018	Human resources	55	28	4	5	5	4	0	86	10	26
2018	Financial management	30	43	17	4	0	4	0	77	5	23
2018	Information technology	44	38	6	6	0	0	6	88	6	16
2018	Other services to the public	60	26	7	0	0	7	0	93	0	12
2018	None of the above	38	47	0	0	6	5	5	94	6	20

Question 52. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	70	30	0	0	0	0	0	100	0	25
2022	Communications or public affairs	75	22	0	3	0	0	0	97	3	35
2022	Legal services	64	27	5	2	2	0	0	91	4	65
2022	Administration and operations	73	22	4	0	1	0	0	95	1	165
2022	Human resources	85	15	0	0	0	0	0	100	0	40
2022	Financial management	75	11	14	0	0	0	0	86	0	20
2022	Information technology	80	19	0	0	2	0	0	98	2	50
2022	Project management	25	45	6	0	24	0	0	70	24	15
2022	Other services to the public	62	38	0	0	0	0	0	100	0	15
2022	None of the above	71	24	5	0	0	0	0	95	0	40
2020	Client contact centre	67	33	0	0	0	0	0	100	0	15
2020	Communications or public affairs	69	25	0	3	0	0	3	97	3	36
2020	Legal services	65	24	5	4	2	0	0	89	6	48
2020	Administration and operations	69	25	4	2	1	0	0	93	3	136
2020	Human resources	79	14	8	0	0	0	0	92	0	34
2020	Financial management	86	14	0	0	0	0	0	100	0	20
2020	Information management	82	8	0	10	0	0	0	90	10	11
2020	Information technology	75	21	2	0	3	0	0	95	3	40
2020	Other services to the public	56	44	0	0	0	0	0	100	0	10
2020	None of the above	62	25	14	0	0	0	0	86	0	24
2019	Client contact centre	86	9	0	0	0	4	0	100	0	16
2019	Communications or public affairs	70	26	0	0	4	0	0	96	4	24
2019	Legal services	64	23	9	2	2	0	0	87	4	47
2019	Administration and operations	61	32	7	1	0	0	0	93	1	123
2019	Human resources	73	16	7	0	4	0	0	89	4	27
2019	Financial management	67	21	8	4	0	0	0	88	4	24
2019	Information technology	67	18	9	0	3	3	0	88	3	30
2019	None of the above	37	40	17	3	3	0	0	77	6	26
2018	Communications or public affairs	61	35	0	4	0	0	0	96	4	22
2018	Legal services	39	47	8	3	3	0	0	87	5	39
2018	Administration and operations	58	31	5	5	3	0	0	88	7	102
2018	Human resources	75	20	0	0	5	0	0	95	5	26
2018	Financial management	52	39	8	0	0	0	0	92	0	23
2018	Information technology	67	27	0	0	5	0	0	95	5	17
2018	Other services to the public	80	20	0	0	0	0	0	100	0	11
2018	None of the above	32	62	0	0	6	0	0	94	6	20

Anti-racism

Question 23. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

The question content has been modified from the 2020 PSES, see Question number concordance
Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Definition of the term has changed from 2020 PSES.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	41	21	7	5	4	13	9	80	11	25
2022	Communications or public affairs	47	32	3	2	0	13	2	93	3	35
2022	Legal services	55	23	5	4	2	6	5	87	7	65
2022	Administration and operations	51	22	12	3	1	4	6	82	5	165
2022	Human resources	55	27	6	2	0	6	4	90	3	40
2022	Financial management	25	28	13	2	21	11	0	59	27	20
2022	Information technology	66	13	5	0	5	5	7	89	5	50
2022	Project management	23	34	6	11	7	0	18	69	23	15
2022	Other services to the public	34	29	17	0	0	13	7	78	0	15
2022	None of the above	46	21	4	14	2	7	7	77	18	40

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	46	20	12	0	0	13	9	84	0	25
2022	Communications or public affairs	49	21	9	0	2	16	2	86	3	35
2022	Legal services	52	27	5	1	3	7	5	90	4	65
2022	Administration and operations	50	21	13	4	3	3	6	78	8	165
2022	Human resources	53	31	9	0	0	3	4	90	0	40
2022	Financial management	26	20	16	2	21	15	0	53	28	20
2022	Information technology	70	10	3	0	5	5	7	91	5	50
2022	Project management	23	20	20	11	7	0	18	52	23	15
2022	Other services to the public	38	37	12	0	0	7	6	87	0	15
2022	None of the above	46	21	3	8	7	9	7	79	18	40

Question 48. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism. Anti-racism is the conscious opposition to racist theories, attitudes and actions. Anti-racism is not just about being against the idea of racism. It is also about taking active steps to fight against it.
Definition of the term has changed from 2020 PSES.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	39	17	0	4	5	36	0	87	13	25
2022	Communications or public affairs	38	24	11	5	0	21	0	79	7	35
2022	Legal services	14	23	16	10	6	32	0	54	23	65
2022	Administration and operations	33	25	18	4	2	13	5	71	7	165
2022	Human resources	31	26	32	0	0	12	0	64	0	40
2022	Financial management	12	30	20	7	0	30	0	61	10	20
2022	Information technology	51	25	5	2	2	11	5	90	4	50
2022	Project management	18	18	46	18	0	0	0	36	18	15
2022	Other services to the public	40	6	22	0	0	32	0	68	0	15
2022	None of the above	26	18	9	7	3	36	2	70	15	40
2020	Client contact centre	48	39	6	0	0	6	0	93	0	15
2020	Communications or public affairs	41	23	21	3	0	13	0	73	3	39
2020	Legal services	31	28	22	2	7	11	0	66	9	48
2020	Administration and operations	37	26	13	5	2	13	3	76	9	136
2020	Human resources	54	25	17	4	0	0	0	79	4	34
2020	Financial management	36	44	5	5	0	5	5	89	5	20
2020	Information management	64	18	0	0	0	18	0	100	0	11
2020	Information technology	50	21	9	0	5	15	0	83	6	40
2020	Other services to the public	39	23	10	0	0	19	10	87	0	10
2020	None of the above	21	29	25	4	0	12	8	62	6	24

Question 49. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

The question content has been modified from the 2020 PSES, see Question number concordance
Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Definition of the term has changed from 2020 PSES.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	50	13	7	8	0	6	16	80	11	25
2022	Communications or public affairs	37	42	2	2	0	14	3	94	3	35
2022	Legal services	48	32	9	4	2	2	3	85	6	65
2022	Administration and operations	53	26	7	2	3	4	5	86	6	165
2022	Human resources	56	33	6	0	2	0	2	91	2	40
2022	Financial management	31	17	14	7	15	7	10	57	26	20
2022	Information technology	67	10	5	0	3	3	11	90	4	50
2022	Project management	48	8	6	18	14	0	7	60	34	15
2022	Other services to the public	29	50	10	0	0	12	0	89	0	15
2022	None of the above	53	21	0	12	3	6	5	83	17	40
2020	Client contact centre	54	34	6	0	0	6	0	93	0	15
2020	Communications or public affairs	53	25	8	6	0	3	5	85	6	36
2020	Legal services	41	35	8	2	6	5	3	82	9	48
2020	Administration and operations	49	28	7	5	2	4	4	85	8	136
2020	Human resources	54	29	10	4	0	0	3	86	4	33
2020	Financial management	50	35	5	5	0	5	0	90	5	20
2020	Information management	92	8	0	0	0	0	0	100	0	11
2020	Information technology	47	30	7	0	3	8	5	89	3	40
2020	Other services to the public	37	23	10	0	0	20	10	86	0	10
2020	None of the above	38	36	14	4	0	4	4	81	4	24

Question 51. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	16	7	20	0	0	43	15	53	0	25
2022	Communications or public affairs	5	18	8	0	2	66	0	70	7	35
2022	Legal services	3	9	16	4	2	64	2	36	17	65
2022	Administration and operations	15	19	22	1	3	35	5	56	7	165
2022	Human resources	14	23	25	4	0	31	2	56	6	40
2022	Financial management	7	15	20	0	15	25	18	39	25	20
2022	Information technology	22	9	22	2	2	35	9	55	6	50
2022	Project management	6	24	39	7	7	17	0	36	17	15
2022	Other services to the public	41	5	9	0	0	44	0	83	0	15
2022	None of the above	8	18	5	5	2	58	5	70	17	40

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	40	21	8	0	4	14	13	84	5	20
2022	Communications or public affairs	30	28	8	3	0	17	14	84	4	35
2022	Legal services	32	13	17	6	1	15	15	65	11	65
2022	Administration and operations	33	34	13	1	2	9	7	81	4	165
2022	Human resources	48	33	4	2	0	8	5	93	3	40
2022	Financial management	45	23	10	8	11	3	0	70	19	20
2022	Information technology	58	24	8	0	0	5	6	91	0	50
2022	Project management	14	13	13	6	17	15	22	43	37	15
2022	Other services to the public	67	0	26	0	0	7	0	72	0	15
2022	None of the above	28	37	8	2	0	20	6	87	2	40
2020	Client contact centre	27	40	13	7	6	7	0	72	15	15
2020	Communications or public affairs	33	23	20	3	0	11	10	71	3	39
2020	Legal services	37	30	10	5	5	6	8	78	10	48
2020	Administration and operations	33	26	16	8	2	10	4	69	12	136
2020	Human resources	45	26	10	13	0	0	7	76	14	34
2020	Financial management	24	55	15	5	0	0	0	80	5	20
2020	Information management	63	27	0	0	0	10	0	100	0	10
2020	Information technology	47	20	13	3	0	5	12	82	3	40
2020	Other services to the public	19	22	19	0	0	19	20	69	0	10
2020	None of the above	13	35	17	14	4	4	13	57	22	23
2019	Client contact centre	67	19	0	9	0	0	4	91	9	16
2019	Communications or public affairs	33	37	7	4	0	11	7	86	5	24
2019	Legal services	36	23	11	7	2	17	4	75	11	47
2019	Administration and operations	33	22	17	7	4	12	5	66	13	123
2019	Human resources	50	23	4	10	0	13	0	84	12	27
2019	Financial management	41	42	8	4	0	0	4	87	5	24
2019	Information technology	55	18	12	0	3	9	3	83	4	30
2019	None of the above	40	14	23	11	6	3	3	57	18	26
2018	Communications or public affairs	25	35	0	13	4	13	9	77	23	22
2018	Legal services	15	39	16	11	0	16	3	67	13	39
2018	Administration and operations	28	29	23	11	3	3	3	61	15	104
2018	Human resources	30	34	7	0	10	4	16	79	12	26
2018	Financial management	22	52	4	9	4	9	0	81	14	23
2018	Information technology	45	19	16	16	0	5	0	67	16	18
2018	Other services to the public	27	30	26	7	9	0	0	58	16	12
2018	None of the above	15	43	32	5	6	0	0	57	10	20

Question 39. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	50	29	17	0	0	4	0	83	0	25
2022	Communications or public affairs	33	40	12	12	0	2	0	75	13	35
2022	Legal services	31	36	9	7	5	9	2	76	14	65
2022	Administration and operations	46	35	8	6	2	2	0	84	8	165
2022	Human resources	54	37	4	2	3	0	0	91	5	40
2022	Financial management	18	49	18	0	7	8	0	72	8	20
2022	Information technology	51	39	5	0	3	0	2	92	3	50
2022	Project management	34	28	15	6	18	0	0	62	24	15
2022	Other services to the public	49	18	19	0	0	13	0	78	0	15
2022	None of the above	37	33	9	5	3	8	6	80	9	40
2020	Client contact centre	41	53	6	0	0	0	0	94	0	15
2020	Communications or public affairs	33	54	3	3	3	5	0	92	5	39
2020	Legal services	48	27	6	6	5	5	4	82	12	48
2020	Administration and operations	40	37	9	9	2	3	0	79	11	133
2020	Human resources	47	41	9	3	0	0	0	88	3	34
2020	Financial management	35	50	10	0	0	5	0	90	0	20
2020	Information management	74	8	0	10	8	0	0	82	18	11
2020	Information technology	47	28	12	0	3	10	0	83	3	40
2020	Other services to the public	28	53	0	10	0	10	0	89	11	10
2020	None of the above	33	24	26	13	4	0	0	57	17	24
2019	Client contact centre	19	50	10	21	0	0	0	69	21	16
2019	Communications or public affairs	22	59	11	4	0	4	0	85	4	24
2019	Legal services	32	36	24	0	6	0	2	69	7	47
2019	Administration and operations	42	27	15	3	5	3	5	75	8	123
2019	Human resources	66	27	0	0	7	0	0	93	7	27
2019	Financial management	42	29	8	13	4	4	0	74	17	24
2019	Information technology	21	42	12	9	6	9	0	70	17	30
2019	None of the above	37	29	9	11	12	0	3	68	24	26
2018	Communications or public affairs	38	27	8	13	4	9	0	72	20	22
2018	Legal services	36	34	16	13	2	0	0	70	15	40
2018	Administration and operations	33	43	7	7	5	4	1	80	12	104
2018	Human resources	64	23	0	7	5	0	0	88	12	26
2018	Financial management	39	31	4	13	4	9	0	76	19	23
2018	Information technology	34	40	16	5	5	0	0	74	10	18
2018	Other services to the public	52	23	9	9	0	7	0	80	10	12
2018	None of the above	17	53	20	0	11	0	0	69	11	19

Question 40. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	53	40	8	0	0	0	0	92	0	25
2022	Communications or public affairs	30	44	16	7	0	2	0	76	7	35
2022	Legal services	43	26	17	8	4	2	1	71	12	65
2022	Administration and operations	52	30	13	1	1	2	0	84	3	165
2022	Human resources	43	48	4	2	0	3	0	93	2	40
2022	Financial management	25	48	10	7	11	0	0	72	18	20
2022	Information technology	61	24	13	0	2	0	0	85	2	50
2022	Project management	23	46	6	11	13	0	0	70	24	15
2022	Other services to the public	60	17	9	0	0	13	0	89	0	15
2022	None of the above	43	34	11	3	0	8	0	85	3	40
2020	Client contact centre	68	26	6	0	0	0	0	94	0	15
2020	Communications or public affairs	41	36	16	0	0	8	0	83	0	39
2020	Legal services	56	21	8	5	4	6	0	83	9	48
2020	Administration and operations	42	35	15	4	1	2	0	80	5	135
2020	Human resources	54	25	17	4	0	0	0	79	4	34
2020	Financial management	51	35	9	0	0	5	0	90	0	20
2020	Information management	73	18	0	0	0	8	0	100	0	11
2020	Information technology	60	17	15	0	3	5	0	81	3	40
2020	Other services to the public	48	33	10	0	0	10	0	89	0	10
2020	None of the above	27	46	14	4	5	4	0	76	9	23
2019	Client contact centre	34	62	4	0	0	0	0	96	0	16
2019	Communications or public affairs	26	59	11	0	0	4	0	88	0	24
2019	Legal services	32	32	20	4	2	9	0	71	7	46
2019	Administration and operations	37	42	13	5	3	1	0	79	8	122
2019	Human resources	63	27	7	0	4	0	0	89	4	27
2019	Financial management	37	25	25	8	4	0	0	62	12	24
2019	Information technology	31	38	22	3	3	3	0	71	7	29
2019	None of the above	34	34	17	6	6	3	0	70	12	26
2018	Communications or public affairs	31	28	22	9	5	5	0	62	15	21
2018	Legal services	23	39	28	7	0	3	0	64	8	40
2018	Administration and operations	31	40	19	7	2	2	0	72	9	104
2018	Human resources	44	42	9	0	5	0	0	87	5	26
2018	Financial management	39	40	13	8	0	0	0	79	8	23
2018	Information technology	38	31	26	0	5	0	0	69	5	18
2018	Other services to the public	30	35	35	0	0	0	0	65	0	12
2018	None of the above	14	58	14	9	6	0	0	71	15	20

Question 41. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	39	15	9	12	0	21	4	73	16	25
2022	Communications or public affairs	29	31	8	2	3	27	0	82	7	35
2022	Legal services	31	24	13	6	11	7	8	64	20	65
2022	Administration and operations	32	25	15	5	5	7	10	70	13	165
2022	Human resources	35	24	8	11	2	12	7	73	17	40
2022	Financial management	23	37	9	7	14	11	0	67	23	20
2022	Information technology	40	20	11	6	3	13	7	75	11	50
2022	Project management	11	27	0	0	38	13	11	50	50	15
2022	Other services to the public	50	21	9	0	0	19	0	88	0	15
2022	None of the above	26	27	15	9	3	20	0	66	15	40
2020	Client contact centre	41	27	6	6	0	13	6	84	8	15
2020	Communications or public affairs	26	33	13	3	3	20	3	76	7	39
2020	Legal services	30	23	19	2	9	13	4	64	14	48
2020	Administration and operations	31	21	16	8	6	12	5	64	16	135
2020	Human resources	40	23	21	8	4	2	0	65	12	34
2020	Financial management	31	15	10	5	10	25	4	65	21	20
2020	Information management	55	26	0	10	0	9	0	89	11	11
2020	Information technology	39	16	18	7	3	8	10	67	12	40
2020	Other services to the public	18	42	10	0	0	20	10	86	0	10
2020	None of the above	17	30	8	17	9	4	15	58	31	23
2019	Client contact centre	46	5	26	9	4	9	0	56	15	16
2019	Communications or public affairs	33	26	4	7	0	30	0	84	11	24
2019	Legal services	15	17	17	13	9	17	13	45	31	47
2019	Administration and operations	23	14	24	9	3	18	9	51	16	125
2019	Human resources	40	33	6	7	11	0	3	75	18	27
2019	Financial management	25	13	17	21	4	12	8	48	31	24
2019	Information technology	27	15	21	6	12	18	0	52	22	30
2019	None of the above	25	28	12	8	15	6	6	61	26	26
2018	Communications or public affairs	14	37	9	9	5	19	7	68	19	21
2018	Legal services	18	22	12	11	16	18	2	51	33	39
2018	Administration and operations	23	18	22	8	6	19	3	52	19	104
2018	Human resources	33	27	8	8	5	19	0	74	16	26
2018	Financial management	22	17	13	4	8	31	4	60	20	23
2018	Information technology	31	14	27	11	11	6	0	48	23	17
2018	Other services to the public	10	41	6	17	8	18	0	62	30	11
2018	None of the above	16	8	38	14	10	13	0	28	28	20

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	68	29	0	4	0	0	96	4	25
2022	Communications or public affairs	78	13	0	6	3	0	92	8	35
2022	Legal services	49	49	2	0	0	0	98	0	65
2022	Administration and operations	64	30	1	3	1	0	94	5	165
2022	Human resources	67	20	5	8	0	0	87	8	40
2022	Financial management	62	20	11	6	0	0	82	6	20
2022	Information technology	70	25	1	0	2	2	97	2	50
2022	Project management	38	56	0	6	0	0	94	6	15
2022	Other services to the public	67	33	0	0	0	0	100	0	15
2022	None of the above	61	36	0	4	0	0	96	4	40
2020	Client contact centre	40	40	6	0	14	0	80	14	15
2020	Communications or public affairs	51	44	0	3	0	2	97	3	39
2020	Legal services	38	47	7	5	4	0	85	8	48
2020	Administration and operations	50	38	1	9	2	0	88	12	134
2020	Human resources	48	46	0	6	0	0	94	6	34
2020	Financial management	65	30	5	0	0	0	95	0	20
2020	Information management	46	45	0	10	0	0	90	10	11
2020	Information technology	62	30	5	3	0	0	93	3	40
2020	Other services to the public	19	58	0	10	14	0	77	23	10
2020	None of the above	41	45	0	14	0	0	86	14	24

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	75	22	0	4	0	0	0	96	4	25
2022	Communications or public affairs	90	10	0	0	0	0	0	100	0	35
2022	Legal services	60	30	3	3	0	0	4	93	4	65
2022	Administration and operations	64	25	9	1	0	0	2	90	1	165
2022	Human resources	72	21	5	0	0	0	2	95	0	40
2022	Financial management	67	25	0	7	0	0	0	93	7	20
2022	Information technology	72	22	5	0	1	0	0	93	1	50
2022	Project management	74	21	6	0	0	0	0	94	0	15
2022	Other services to the public	84	11	4	0	0	0	0	96	0	15
2022	None of the above	64	26	2	5	0	0	4	93	5	40
2020	Client contact centre	40	21	26	6	7	0	0	61	14	15
2020	Communications or public affairs	53	37	8	0	0	0	3	92	0	38
2020	Legal services	39	33	11	11	0	2	5	77	12	47
2020	Administration and operations	39	39	4	10	4	1	2	80	15	136
2020	Human resources	49	39	6	5	0	0	0	88	5	34
2020	Financial management	65	20	10	5	0	0	0	85	5	20
2020	Information management	29	35	18	18	0	0	0	64	18	11
2020	Information technology	48	40	5	2	3	2	0	90	5	40
2020	Other services to the public	29	10	23	29	0	10	0	43	32	10
2020	None of the above	44	42	8	6	0	0	0	86	6	23
2019	Client contact centre	83	17	0	0	0	0	0	100	0	16
2019	Communications or public affairs	52	30	0	15	4	0	0	81	19	24
2019	Legal services	72	21	4	2	0	0	0	94	2	47
2019	Administration and operations	61	26	2	8	1	0	2	88	10	125
2019	Human resources	53	36	3	3	0	0	4	93	4	27
2019	Financial management	79	21	0	0	0	0	0	100	0	24
2019	Information technology	55	33	6	6	0	0	0	88	6	30
2019	None of the above	57	20	3	8	11	0	0	78	20	26

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	72	28	0	0	0	0	0	100	0	25
2022	Communications or public affairs	92	8	0	0	0	0	0	100	0	35
2022	Legal services	68	21	6	5	0	0	0	89	5	65
2022	Administration and operations	69	26	3	1	0	0	0	95	2	165
2022	Human resources	85	15	0	0	0	0	0	100	0	40
2022	Financial management	66	22	4	7	0	0	0	89	7	20
2022	Information technology	80	15	0	1	3	0	0	95	5	50
2022	Project management	49	45	0	6	0	0	0	94	6	15
2022	Other services to the public	66	26	0	0	7	0	0	93	7	15
2022	None of the above	62	36	0	2	0	0	0	98	2	40
2020	Client contact centre	61	13	19	7	0	0	0	74	7	15
2020	Communications or public affairs	51	39	3	0	0	0	8	97	0	39
2020	Legal services	47	35	9	5	2	2	0	84	7	47
2020	Administration and operations	39	45	8	4	2	1	1	86	6	135
2020	Human resources	72	25	0	3	0	0	0	97	3	34
2020	Financial management	70	20	10	0	0	0	0	90	0	20
2020	Information management	64	27	0	10	0	0	0	90	10	11
2020	Information technology	52	31	8	3	3	3	3	86	6	39
2020	Other services to the public	48	23	10	10	0	10	0	79	11	10
2020	None of the above	50	33	14	4	0	0	0	83	4	24
2019	Client contact centre	91	9	0	0	0	0	0	100	0	16
2019	Communications or public affairs	44	37	0	15	4	0	0	81	19	24
2019	Legal services	59	30	4	6	0	0	0	89	6	47
2019	Administration and operations	59	27	10	4	1	0	0	86	4	124
2019	Human resources	68	29	4	0	0	0	0	96	0	25
2019	Financial management	71	29	0	0	0	0	0	100	0	24
2019	Information technology	47	40	9	0	3	0	0	88	3	29
2019	None of the above	59	29	8	3	0	0	0	89	3	26

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	70	30	0	0	0	0	0	100	0	25
2022	Communications or public affairs	87	10	2	0	0	0	0	98	0	35
2022	Legal services	81	15	4	0	0	0	0	96	0	65
2022	Administration and operations	80	16	4	0	0	0	0	96	0	165
2022	Human resources	90	8	2	0	0	0	0	98	0	40
2022	Financial management	75	15	4	0	0	0	6	96	0	20
2022	Information technology	85	12	2	0	0	2	0	98	0	50
2022	Project management	75	19	6	0	0	0	0	94	0	15
2022	Other services to the public	83	12	5	0	0	0	0	95	0	15
2022	None of the above	68	29	0	3	0	0	0	97	3	40
2020	Client contact centre	58	28	7	0	8	0	0	85	8	14
2020	Communications or public affairs	80	18	0	0	0	0	2	100	0	39
2020	Legal services	77	19	5	0	0	0	0	95	0	48
2020	Administration and operations	84	8	5	1	2	0	0	93	3	136
2020	Human resources	85	15	0	0	0	0	0	100	0	34
2020	Financial management	90	10	0	0	0	0	0	100	0	20
2020	Information management	92	8	0	0	0	0	0	100	0	11
2020	Information technology	83	12	5	0	0	0	0	95	0	40
2020	Other services to the public	77	14	0	0	10	0	0	90	10	10
2020	None of the above	76	20	4	0	0	0	0	96	0	24

Question 31. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	88	12	0	0	0	0	0	100	0	25
2022	Communications or public affairs	98	2	0	0	0	0	0	100	0	35
2022	Legal services	88	8	2	2	0	0	0	96	2	65
2022	Administration and operations	90	7	1	0	2	0	1	98	2	165
2022	Human resources	96	4	0	0	0	0	0	100	0	40
2022	Financial management	78	22	0	0	0	0	0	100	0	20
2022	Information technology	87	6	6	2	0	0	0	92	2	50
2022	Project management	87	7	0	0	0	0	6	100	0	15
2022	Other services to the public	76	24	0	0	0	0	0	100	0	15
2022	None of the above	79	14	3	4	0	0	0	93	4	40
2019	Client contact centre	96	0	0	4	0	0	0	96	4	16
2019	Communications or public affairs	85	11	0	0	4	0	0	96	4	24
2019	Legal services	91	7	0	0	2	0	0	98	2	46
2019	Administration and operations	88	9	3	0	1	0	0	97	1	123
2019	Human resources	86	10	0	0	0	0	4	100	0	27
2019	Financial management	83	4	4	4	5	0	0	87	9	23
2019	Information technology	85	6	3	0	3	3	0	94	3	30
2019	None of the above	60	14	0	0	3	0	22	96	4	26

Question 36. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	67	22	3	0	4	3	0	93	4	25
2022	Communications or public affairs	51	31	15	0	0	3	0	85	0	35
2022	Legal services	72	14	9	3	0	1	2	88	3	65
2022	Administration and operations	60	30	6	2	1	0	0	90	3	165
2022	Human resources	49	36	15	0	0	0	0	85	0	40
2022	Financial management	46	26	27	0	0	0	0	73	0	20
2022	Information technology	78	19	1	0	0	2	0	99	0	50
2022	Project management	57	36	7	0	0	0	0	93	0	15
2022	Other services to the public	67	21	0	0	0	12	0	100	0	15
2022	None of the above	47	27	16	7	0	4	0	77	7	40
2020	Client contact centre	68	13	13	0	6	0	0	81	6	15
2020	Communications or public affairs	67	18	5	3	0	5	2	92	3	39
2020	Legal services	70	17	11	2	0	0	0	87	2	47
2020	Administration and operations	64	23	8	0	2	3	0	90	2	136
2020	Human resources	49	30	13	8	0	0	0	78	8	34
2020	Financial management	62	15	23	0	0	0	0	77	0	20
2020	Information management	100	0	0	0	0	0	0	100	0	11
2020	Information technology	68	17	12	3	0	0	0	85	3	40
2020	Other services to the public	86	14	0	0	0	0	0	100	0	10
2020	None of the above	48	33	12	8	0	0	0	81	8	24
2019	Client contact centre	95	0	0	5	0	0	0	95	5	16
2019	Communications or public affairs	52	33	15	0	0	0	0	85	0	24
2019	Legal services	77	19	4	0	0	0	0	96	0	47
2019	Administration and operations	73	16	7	2	1	1	0	90	4	125
2019	Human resources	60	30	6	0	0	0	4	93	0	27
2019	Financial management	46	25	21	0	4	4	0	74	4	24
2019	Information technology	51	31	9	6	0	3	0	84	6	30
2019	None of the above	34	34	26	6	0	0	0	68	6	26

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable acts, comments or displays that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 57. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Legal services	9	91	65
2022	Administration and operations	3	97	165
2022	Other services to the public	0	100	15
2020	Legal services	11	89	48
2020	Administration and operations	7	93	136
2020	Other services to the public	0	100	10
2019	Administration and operations	6	94	125
2018	Administration and operations	10	90	103

Question 58a. From whom did you experience harassment on the job? ...Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	54	46	10

Question 58b. From whom did you experience harassment on the job? …Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	47	53	11

Question 58d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	10
2019	Administration and operations	100	11
2018	Administration and operations	100	10

Question 58e. From whom did you experience harassment on the job? …Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10
2019	Administration and operations	0	100	11

Question 58f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10

Question 58g. From whom did you experience harassment on the job? …Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10

Question 59b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	47	53	10

Question 59d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	48	52	10

Question 59f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	56	44	11

Question 59h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	No (%)	Total responses
2020	Administration and operations	100	10
2019	Administration and operations	100	11
2018	Administration and operations	100	10

Question 59i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10

Question 59j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10
2018	Administration and operations	0	100	10

Question 59m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 60a. What actions did you take to address the harassment you experienced? …I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	57	43	11

Question 60b. What actions did you take to address the harassment you experienced? …I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	51	49	10

Question 60c. What actions did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 60d. What actions did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	0	100	10

Question 60e. What actions did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 60f. What actions did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 60h. What actions did you take to address the harassment you experienced? ...Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11
2018	Administration and operations	0	100	10

Question 61d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 61g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 61h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 61i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 61m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	11

Question 62. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	22	0	8	0	3	40	26	65	10	25
2022	Communications or public affairs	14	8	8	15	0	38	17	49	33	30
2022	Administration and operations	25	15	8	3	0	38	12	80	5	165
2022	Human resources	15	18	17	0	0	36	14	66	0	40
2022	Information technology	25	10	12	0	2	31	21	72	3	50
2022	Project management	0	6	15	0	30	43	6	13	59	15
2022	Other services to the public	32	5	4	0	0	27	32	89	0	15
2020	Client contact centre	27	13	13	6	0	28	13	68	11	15
2020	Communications or public affairs	10	10	10	0	0	57	13	67	0	39
2020	Legal services	12	2	9	8	2	51	15	42	31	48
2020	Administration and operations	27	17	9	6	3	30	9	71	15	136
2020	Human resources	46	11	5	4	4	21	8	82	11	34
2020	Financial management	15	14	10	0	5	55	0	66	12	20
2020	Information management	40	9	11	0	0	30	11	82	0	10
2020	Information technology	40	13	10	0	3	22	12	81	4	40
2020	Other services to the public	19	9	10	0	0	23	39	74	0	10
2020	None of the above	13	16	14	8	4	28	16	53	22	24
2019	Client contact centre	42	31	5	0	0	22	0	94	0	16
2019	Communications or public affairs	11	4	0	0	4	52	30	80	20	24
2019	Legal services	6	8	8	0	6	60	11	50	22	47
2019	Administration and operations	16	16	17	3	1	32	15	61	7	125
2019	Human resources	33	10	7	0	11	30	10	71	18	27
2019	Financial management	17	4	17	8	0	42	12	45	18	24
2019	Information technology	24	3	15	3	3	33	18	56	13	30
2019	None of the above	31	14	9	17	3	23	3	61	27	26
2018	Communications or public affairs	20	12	4	4	0	49	9	79	10	22
2018	Legal services	15	22	11	3	3	40	8	70	10	40
2018	Administration and operations	17	16	22	2	3	31	7	55	9	104
2018	Human resources	14	15	16	0	10	38	8	54	18	26
2018	Financial management	22	0	9	18	0	51	0	45	36	22
2018	Information technology	24	13	26	0	10	16	11	50	14	18
2018	Other services to the public	51	7	9	7	0	26	0	78	10	12
2018	None of the above	6	25	19	0	0	28	22	62	0	20

Question 63. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	47	31	0	0	3	12	6	96	4	25
2022	Communications or public affairs	30	29	15	12	0	14	0	69	14	35
2022	Legal services	27	36	12	6	2	14	3	76	9	65
2022	Administration and operations	45	28	9	1	1	13	2	87	2	165
2022	Human resources	47	30	9	0	0	14	0	90	0	40
2022	Financial management	32	25	17	0	0	15	11	77	0	20
2022	Information technology	51	25	10	0	2	10	2	87	2	50
2022	Other services to the public	46	12	4	0	0	38	0	93	0	15
2022	None of the above	17	50	4	2	3	24	0	89	6	40
2020	Client contact centre	41	20	20	0	0	13	6	75	0	15
2020	Communications or public affairs	33	28	10	3	0	21	5	83	3	39
2020	Legal services	36	30	14	6	5	10	0	73	12	48
2020	Administration and operations	45	22	15	4	2	11	1	76	7	136
2020	Human resources	67	9	8	8	0	8	0	83	8	34
2020	Financial management	35	45	10	0	0	10	0	89	0	20
2020	Information management	73	10	0	0	0	17	0	100	0	11
2020	Information technology	62	10	12	0	3	12	0	83	3	40
2020	Other services to the public	19	41	10	0	0	10	20	86	0	10
2020	None of the above	25	24	22	4	4	16	4	62	11	24
2019	Client contact centre	51	35	10	0	0	4	0	90	0	16
2019	Communications or public affairs	41	22	4	0	4	30	0	89	5	24
2019	Legal services	17	26	17	0	9	30	2	63	13	47
2019	Administration and operations	30	32	19	3	1	12	2	73	5	125
2019	Human resources	60	26	3	0	11	0	0	86	11	27
2019	Financial management	33	25	12	4	4	21	0	74	11	24
2019	Information technology	33	21	9	3	3	24	6	78	9	30
2019	None of the above	40	14	21	8	3	14	0	63	13	26
2018	Communications or public affairs	34	26	13	13	0	13	0	69	15	22
2018	Legal services	23	40	13	0	3	19	2	80	3	40
2018	Administration and operations	28	33	20	2	3	15	1	72	5	103
2018	Human resources	44	27	16	3	10	0	0	71	13	26
2018	Financial management	27	28	14	13	0	18	0	67	16	22
2018	Information technology	45	18	21	5	5	5	0	67	11	18
2018	Other services to the public	51	16	17	0	0	16	0	80	0	12
2018	None of the above	17	36	31	0	0	15	0	63	0	20

Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Definition of the term has changed from 2020 PSES.

Question 64. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Administration and operations	4	96	165
2022	Other services to the public	0	100	15
2022	None of the above	0	100	40
2020	Client contact centre	0	100	15
2020	Communications or public affairs	0	100	39
2020	Administration and operations	5	95	136
2020	Information management	0	100	11
2020	Other services to the public	0	100	10
2019	Client contact centre	0	100	16
2019	Administration and operations	5	95	124
2019	None of the above	0	100	26
2018	Communications or public affairs	0	100	22
2018	Administration and operations	7	93	104
2018	Other services to the public	0	100	12
2018	None of the above	0	100	20

Question 69. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	38	8	4	0	0	37	13	93	0	25
2022	Communications or public affairs	14	8	2	5	0	62	8	74	17	35
2022	Legal services	13	7	7	2	3	51	17	61	16	65
2022	Administration and operations	31	13	7	0	2	36	10	83	4	165
2022	Human resources	24	17	17	0	0	38	4	70	0	40
2022	Information technology	33	18	6	0	2	32	9	86	3	50
2022	Project management	0	6	26	0	19	49	0	13	37	15
2022	Other services to the public	32	5	9	0	0	29	26	80	0	15
2020	Client contact centre	27	13	0	0	0	27	33	100	0	15
2020	Communications or public affairs	10	18	5	0	0	59	8	85	0	39
2020	Legal services	8	7	13	0	2	57	13	49	8	48
2020	Administration and operations	29	17	13	3	2	32	5	73	7	136
2020	Human resources	43	6	14	8	0	24	6	69	11	34
2020	Financial management	15	14	20	0	0	50	0	59	0	20
2020	Information management	37	18	0	0	0	27	18	100	0	11
2020	Information technology	40	7	13	0	3	27	10	75	4	40
2020	Other services to the public	28	0	10	0	0	23	39	74	0	10
2020	None of the above	14	17	13	12	0	28	16	55	22	24
2019	Client contact centre	42	31	5	0	0	22	0	94	0	16
2019	Communications or public affairs	15	4	0	0	4	56	22	83	17	24
2019	Legal services	9	4	8	0	4	60	15	51	17	47
2019	Administration and operations	17	18	20	3	0	27	15	60	5	124
2019	Human resources	43	17	14	0	4	13	10	77	5	27
2019	Financial management	17	8	17	0	8	46	4	50	17	24
2019	Information technology	30	3	12	0	3	33	18	68	6	30
2019	None of the above	40	0	14	6	3	34	3	63	14	26
2018	Communications or public affairs	20	8	4	4	0	54	9	76	12	22
2018	Legal services	18	12	16	0	0	43	11	65	0	39
2018	Administration and operations	18	15	19	1	3	38	7	59	7	103
2018	Human resources	18	11	19	0	10	34	8	50	16	26
2018	Financial management	22	9	9	9	0	51	0	64	18	22
2018	Information technology	29	10	19	0	5	26	10	62	8	18
2018	Other services to the public	39	26	9	0	0	26	0	88	0	12
2018	None of the above	6	26	19	0	0	28	22	62	0	20

Question 70. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	59	21	0	4	0	16	0	96	4	25
2022	Communications or public affairs	37	28	5	2	0	28	0	89	3	35
2022	Legal services	32	31	8	3	3	20	3	82	8	65
2022	Administration and operations	49	27	6	2	1	13	3	89	4	165
2022	Human resources	52	28	8	0	0	12	0	91	0	40
2022	Financial management	26	36	10	0	7	14	7	78	9	20
2022	Information technology	56	24	4	0	2	12	2	93	2	50
2022	Project management	0	34	45	0	13	7	0	37	14	15
2022	Other services to the public	38	12	10	0	0	40	0	83	0	15
2022	None of the above	29	22	11	2	3	33	0	76	7	40
2020	Client contact centre	41	33	6	0	0	13	6	92	0	15
2020	Communications or public affairs	31	36	10	0	0	23	0	87	0	39
2020	Legal services	33	28	17	0	5	17	0	74	5	48
2020	Administration and operations	45	21	18	4	1	9	2	74	5	135
2020	Human resources	66	9	18	4	0	3	0	78	4	33
2020	Financial management	50	24	15	0	0	10	0	83	0	20
2020	Information management	74	0	0	0	0	17	8	100	0	11
2020	Information technology	60	10	15	0	3	12	0	80	3	40
2020	Other services to the public	28	19	23	0	0	19	11	67	0	10
2020	None of the above	29	25	13	4	0	24	4	76	6	24
2019	Client contact centre	51	31	10	4	0	4	0	85	5	16
2019	Communications or public affairs	33	15	15	0	0	37	0	76	0	24
2019	Legal services	15	28	15	4	2	32	4	67	10	47
2019	Administration and operations	32	24	25	2	0	11	6	68	2	123
2019	Human resources	62	24	11	0	4	0	0	85	4	26
2019	Financial management	41	17	16	0	8	17	0	70	10	24
2019	Information technology	48	18	12	0	3	15	3	81	4	30
2019	None of the above	42	14	18	6	0	20	0	71	7	26
2018	Communications or public affairs	34	21	18	9	0	18	0	67	11	22
2018	Legal services	32	23	24	0	0	19	2	70	0	39
2018	Administration and operations	27	31	22	2	2	15	1	69	5	101
2018	Human resources	42	35	9	0	10	4	0	81	10	25
2018	Financial management	27	14	18	4	0	37	0	64	7	22
2018	Information technology	45	16	19	0	5	10	5	72	6	18
2018	Other services to the public	39	35	10	0	0	16	0	88	0	12
2018	None of the above	17	45	23	0	0	15	0	73	0	20

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 83. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Client contact centre	4	96	20
2022	Communications or public affairs	5	95	35
2022	Legal services	7	93	65
2022	Administration and operations	6	94	165
2022	Human resources	14	86	40
2022	Financial management	4	96	20
2022	Information technology	3	97	50
2022	Project management	18	82	15
2022	Other services to the public	25	75	15
2022	None of the above	3	97	40
2020	Client contact centre	6	94	15
2020	Communications or public affairs	0	100	39
2020	Legal services	6	94	48
2020	Administration and operations	12	88	136
2020	Human resources	16	84	34
2020	Financial management	11	89	20
2020	Information management	28	72	11
2020	Information technology	8	92	38
2020	Other services to the public	0	100	10
2020	None of the above	8	92	23
2019	Client contact centre	14	86	16
2019	Communications or public affairs	19	81	24
2019	Legal services	17	83	47
2019	Administration and operations	19	81	125
2019	Human resources	20	80	27
2019	Financial management	17	83	24
2019	Information technology	6	94	30
2019	None of the above	21	79	26

Question 84. Were the requests for workplace accommodation measures related to a disability?

A disability refers to a physical, mental, intellectual, cognitive, sensory, learning or communication impairment, or a functional limitation, whether apparent or not, and permanent, temporary or episodic in nature, that hinders a person's full and equal participation in society when they face a barrier. A barrier refers to a physical, structural, technological, socioeconomic or cultural obstruction, or one that is related to information, communications, attitudes or mindsets, that hinders a person's full and equal participation in society.
Definition of the term has changed from 2020 PSES.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Administration and operations	61	39	10
2020	Administration and operations	38	62	16

Question 85. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Administration and operations	85	15	10
2020	Administration and operations	56	44	16
2019	Administration and operations	77	23	20

Question 86. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Administration and operations	81	10	0	9	0	0	0	91	9	10
2019	Administration and operations	50	12	17	8	0	14	0	71	9	16

Question 87. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	57	38	0	0	0	0	6	100	0	25
2022	Communications or public affairs	61	23	5	3	0	0	7	91	3	35
2022	Legal services	53	29	6	2	1	2	6	90	3	65
2022	Administration and operations	56	32	2	1	0	4	4	96	2	165
2022	Human resources	70	17	7	0	2	0	4	91	2	40
2022	Financial management	65	14	4	10	0	0	6	85	11	20
2022	Information technology	70	18	5	0	0	0	7	95	0	50
2022	Project management	31	30	0	20	6	6	7	70	30	15
2022	Other services to the public	71	11	13	5	0	0	0	81	5	15
2022	None of the above	35	47	6	2	2	3	5	89	4	40
2020	Client contact centre	40	40	6	0	0	6	7	93	0	15
2020	Communications or public affairs	67	23	3	5	0	2	0	92	5	39
2020	Legal services	58	30	6	2	0	0	4	91	2	48
2020	Administration and operations	60	23	7	2	1	1	5	90	3	135
2020	Human resources	58	28	10	4	0	0	0	86	4	34
2020	Financial management	65	30	0	0	0	5	0	100	0	20
2020	Information management	74	26	0	0	0	0	0	100	0	11
2020	Information technology	58	26	10	3	0	0	3	87	3	39
2020	Other services to the public	37	33	10	0	0	20	0	88	0	10
2020	None of the above	42	32	22	0	0	4	0	77	0	24

Future of work

Question 94. In general, which of the following best describes the percentage of time you spend working at a Government of Canada location?
Survey year	Demographic	20% (1 out of 5 days) (%)	40% (2 out of 5 days) (%)	60% (3 out of 5 days) (%)	80% (4 out of 5 days) (%)	Other Please specify (%)	Total responses
2022	Legal services	80	10	0	0	11	15
2022	Administration and operations	28	11	11	3	47	45
2022	Information technology	23	22	5	15	36	15
2022	None of the above	41	0	4	6	48	15

Question 95. When working at a Government of Canada location, do you usually work there on the same days of the week?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Legal services	56	44	15
2022	Administration and operations	29	71	45
2022	Information technology	50	50	15
2022	None of the above	45	55	15

Question 96a. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Attend meetings
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Legal services	49	51	15
2022	Administration and operations	24	76	45
2022	Information technology	35	65	15
2022	None of the above	31	69	15

Question 96b. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Participate in team building activities
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Legal services	65	35	15
2022	Administration and operations	58	42	45
2022	Information technology	60	40	15
2022	None of the above	62	38	15

Question 96c. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Collaborate on projects with colleagues (e.g., brainstorming)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Legal services	32	68	15
2022	Administration and operations	43	57	45
2022	Information technology	25	75	15
2022	None of the above	44	56	15

Question 96d. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Work with stakeholders or clients
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Legal services	24	76	15
2022	Administration and operations	29	71	45
2022	Information technology	23	77	15
2022	None of the above	44	56	15

Question 96e. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Completing onboarding of employees
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Legal services	22	78	15
2022	Administration and operations	46	54	45
2022	Information technology	47	53	15
2022	None of the above	24	76	15

Question 96f. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Completing offboarding of employees
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Legal services	0	100	15
2022	Administration and operations	19	81	45
2022	Information technology	41	59	15
2022	None of the above	14	86	15

Question 96g. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Perform individual work
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Legal services	20	80	15
2022	Administration and operations	17	83	45
2022	Information technology	22	78	15
2022	None of the above	12	88	15

Question 96h. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Completing other administrative work (e.g., tasks related to human resources, finance and security)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Legal services	0	100	15
2022	Administration and operations	11	89	45
2022	Information technology	11	89	15
2022	None of the above	4	96	15

Question 96i. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Discussing sensitive issues
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Legal services	24	76	15
2022	Administration and operations	23	77	45
2022	Information technology	19	81	15
2022	None of the above	10	90	15

Question 96j. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Training
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Legal services	16	84	15
2022	Administration and operations	32	68	45
2022	Information technology	19	81	15
2022	None of the above	59	41	15

Question 96k. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Legal services	0	100	15
2022	Administration and operations	9	91	45
2022	Information technology	12	88	15
2022	None of the above	17	83	15

Question 96l. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...None of the above
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Legal services	18	82	15
2022	Administration and operations	14	86	45
2022	Information technology	10	90	15
2022	None of the above	0	100	15

Question 97. Having the flexibility to choose where I work allows me to have a better work-life-balance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Legal services	86	14	0	0	0	0	100	0	15
2022	Administration and operations	82	12	2	2	2	0	95	3	45
2022	Information technology	80	5	0	0	15	0	85	15	15
2022	None of the above	81	10	0	0	0	9	100	0	15

Question 98. I am concerned that I will miss out on career opportunities if I am not at the Government of Canada worksite as often as others.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Legal services	7	10	23	15	42	0	3	59	18	15
2022	Administration and operations	9	15	25	4	43	2	2	49	25	45
2022	Information technology	10	0	26	15	40	9	0	60	11	15
2022	None of the above	0	21	4	4	53	6	13	70	25	15

Question 99. I believe team members who attend meetings virtually would feel less included than those who attend in person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Legal services	11	25	16	20	19	9	0	43	39	15
2022	Administration and operations	5	22	16	15	38	4	0	56	28	45
2022	Information technology	10	14	19	27	19	12	0	52	27	15
2022	None of the above	0	31	14	4	42	3	6	51	34	15

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Workplace well-being

A safe and healthy workplace

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	75	21	4	0	0	0	0	96	0	25
2022	Communications or public affairs	71	29	0	0	0	0	0	100	0	35
2022	Legal services	65	16	7	6	3	1	2	83	10	65
2022	Administration and operations	65	26	2	2	2	3	1	94	4	165
2022	Human resources	74	16	2	7	0	0	0	90	7	40
2022	Financial management	62	18	14	3	0	4	0	82	3	20
2022	Information technology	71	24	0	2	1	0	2	97	3	50
2022	Project management	57	18	0	13	6	0	6	80	20	15
2022	Other services to the public	55	36	4	0	0	5	0	95	0	15
2022	None of the above	58	31	3	5	3	0	0	89	8	40
2020	Client contact centre	65	27	0	8	0	0	0	92	8	14
2020	Communications or public affairs	56	34	5	3	0	0	2	92	3	39
2020	Legal services	67	20	4	7	2	0	0	88	8	48
2020	Administration and operations	59	22	8	6	4	1	0	82	10	136
2020	Human resources	63	20	13	0	4	0	0	83	4	34
2020	Financial management	65	25	0	5	5	0	0	90	10	20
2020	Information management	55	45	0	0	0	0	0	100	0	11
2020	Information technology	65	31	2	0	3	0	0	95	3	40
2020	Other services to the public	37	33	10	11	0	10	0	77	12	10
2020	None of the above	47	23	12	14	0	4	0	73	14	24

A psychologically healthy workplace

Question 50. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	0	0	12	12	39	0	37	81	0	25
2022	Communications or public affairs	2	0	0	5	44	0	48	95	5	35
2022	Legal services	4	1	4	3	47	7	34	85	9	65
2022	Administration and operations	4	3	7	4	42	3	36	77	11	165
2022	Human resources	2	0	7	2	58	3	28	88	3	40
2022	Financial management	7	11	15	16	24	0	27	54	26	20
2022	Information technology	3	1	4	1	52	5	33	86	8	50
2022	Project management	0	0	22	13	36	0	29	70	0	15
2022	Other services to the public	5	7	4	5	54	12	12	78	16	15
2022	None of the above	3	4	8	4	40	8	33	74	13	40

Question 75. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	45	50	0	4	0	0	0	96	4	25
2022	Communications or public affairs	39	39	14	6	0	2	0	80	6	35
2022	Legal services	51	28	13	4	1	2	0	81	6	65
2022	Administration and operations	49	36	8	4	1	2	0	87	5	165
2022	Human resources	58	26	9	2	0	5	0	88	2	40
2022	Financial management	40	25	14	11	7	3	0	67	19	20
2022	Information technology	60	30	3	0	2	5	0	95	2	50
2022	Project management	34	39	21	7	0	0	0	73	7	15
2022	Other services to the public	36	59	5	0	0	0	0	95	0	15
2022	None of the above	50	28	17	5	0	0	0	78	5	40
2020	Client contact centre	67	27	6	0	0	0	0	94	0	15
2020	Communications or public affairs	38	36	15	5	0	3	2	78	5	39
2020	Legal services	47	41	5	7	0	0	0	88	7	48
2020	Administration and operations	53	35	7	2	2	2	0	90	3	136
2020	Human resources	66	27	0	2	4	0	0	94	6	34
2020	Financial management	61	29	0	10	0	0	0	90	10	20
2020	Information management	55	36	0	0	0	8	0	100	0	11
2020	Information technology	62	20	5	5	3	2	3	87	8	40
2020	Other services to the public	37	42	20	0	0	0	0	80	0	10
2020	None of the above	30	44	6	8	4	4	4	80	14	24
2019	Client contact centre	76	19	0	5	0	0	0	95	5	16
2019	Communications or public affairs	30	45	15	4	0	7	0	80	4	24
2019	Legal services	24	30	23	4	2	17	0	64	8	47
2019	Administration and operations	29	44	13	7	5	2	1	74	13	124
2019	Human resources	53	27	4	4	0	13	0	92	4	27
2019	Financial management	58	21	17	4	0	0	0	79	4	24
2019	Information technology	39	33	9	3	3	9	3	83	7	30
2019	None of the above	48	17	14	8	9	3	0	68	18	26
2018	Communications or public affairs	34	35	18	4	0	9	0	75	5	22
2018	Legal services	13	57	12	10	5	0	2	72	16	40
2018	Administration and operations	29	45	14	5	3	4	1	78	8	104
2018	Human resources	44	44	0	4	5	4	0	91	9	26
2018	Financial management	32	55	9	0	4	0	0	87	4	22
2018	Information technology	48	37	5	0	5	0	5	89	5	18
2018	Other services to the public	59	32	0	0	0	9	0	100	0	12
2018	None of the above	18	39	7	27	6	4	0	59	33	20

Question 76. In general, how is your mental health?
Survey year	Demographic	Excellent (%)	Very good (%)	Good (%)	Fair (%)	Poor (%)	Total responses
2022	Client contact centre	11	48	30	7	4	25
2022	Communications or public affairs	2	34	52	8	3	35
2022	Legal services	17	36	32	9	5	65
2022	Administration and operations	11	28	36	21	4	165
2022	Human resources	10	44	40	6	0	40
2022	Financial management	18	31	23	18	10	20
2022	Information technology	41	20	27	10	2	50
2022	Project management	13	17	40	30	0	15
2022	Other services to the public	25	25	25	26	0	15
2022	None of the above	14	38	31	16	2	40

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	71	25	4	0	0	0	0	96	0	20
2022	Communications or public affairs	65	32	3	0	0	0	0	97	0	35
2022	Legal services	72	14	5	1	0	6	2	93	1	65
2022	Administration and operations	60	27	6	1	1	4	0	91	2	165
2022	Human resources	74	12	2	0	0	5	6	97	0	40
2022	Financial management	51	29	17	0	0	3	0	83	0	20
2022	Information technology	70	17	5	0	0	4	3	95	0	50
2022	Project management	44	24	7	13	6	0	6	72	20	15
2022	Other services to the public	86	5	10	0	0	0	0	90	0	15
2022	None of the above	57	33	3	2	2	5	0	94	4	40
2020	Client contact centre	73	27	0	0	0	0	0	100	0	15
2020	Communications or public affairs	61	26	8	0	0	3	2	92	0	39
2020	Legal services	58	27	8	2	2	2	0	88	5	48
2020	Administration and operations	56	22	10	5	3	2	2	82	8	135
2020	Human resources	65	18	10	7	0	0	0	83	7	34
2020	Financial management	65	29	5	0	0	0	0	95	0	20
2020	Information management	37	37	8	0	8	10	0	82	9	11
2020	Information technology	72	18	5	0	3	3	0	92	3	40
2020	Other services to the public	56	23	11	0	0	10	0	88	0	10
2020	None of the above	47	32	4	10	0	0	8	85	11	24

Question 78. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	66	30	4	0	0	0	0	96	0	25
2022	Communications or public affairs	51	42	2	0	3	3	0	95	3	35
2022	Legal services	52	14	10	12	9	3	2	68	22	65
2022	Administration and operations	52	32	4	6	5	2	0	86	11	165
2022	Human resources	69	16	2	9	4	0	0	85	13	40
2022	Financial management	51	14	17	14	3	0	0	65	17	20
2022	Information technology	66	16	7	5	4	0	2	84	9	50
2022	Project management	57	18	0	13	6	0	6	80	20	15
2022	Other services to the public	50	24	0	4	0	22	0	94	6	15
2022	None of the above	50	24	2	9	5	10	0	83	15	40
2020	Client contact centre	73	13	0	7	0	6	0	92	8	15
2020	Communications or public affairs	39	37	8	5	0	8	3	85	6	38
2020	Legal services	49	20	9	16	5	2	0	69	22	48
2020	Administration and operations	50	27	8	5	9	0	1	77	14	135
2020	Human resources	57	14	19	5	4	0	0	71	9	34
2020	Financial management	70	15	10	0	5	0	0	85	5	20
2020	Information management	18	72	0	10	0	0	0	90	10	11
2020	Information technology	52	30	7	2	3	3	2	87	5	40
2020	Other services to the public	47	14	10	11	0	19	0	75	13	10
2020	None of the above	36	29	12	14	4	0	4	68	19	23

Question 80. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	53	43	4	0	0	0	0	96	0	25
2022	Communications or public affairs	53	27	17	0	0	3	0	82	0	35
2022	Legal services	51	27	8	11	3	0	0	78	14	65
2022	Administration and operations	42	37	12	4	1	2	1	82	6	165
2022	Human resources	62	27	9	2	0	0	0	89	2	40
2022	Financial management	30	42	21	7	0	0	0	72	7	20
2022	Information technology	51	37	5	1	2	4	0	91	3	50
2022	Project management	11	51	14	18	7	0	0	62	24	15
2022	Other services to the public	42	53	4	0	0	0	0	96	0	15
2022	None of the above	37	50	10	3	0	0	0	86	3	40
2020	Client contact centre	60	33	6	0	0	0	0	94	0	15
2020	Communications or public affairs	49	28	13	5	0	3	2	81	5	39
2020	Legal services	46	29	15	6	5	0	0	74	11	48
2020	Administration and operations	44	36	8	4	6	1	1	81	10	136
2020	Human resources	63	26	3	8	0	0	0	90	8	34
2020	Financial management	60	30	9	0	0	0	0	91	0	20
2020	Information management	44	18	19	10	0	8	0	69	10	11
2020	Information technology	52	33	10	0	3	2	0	87	3	40
2020	Other services to the public	37	42	11	0	0	10	0	88	0	10
2020	None of the above	33	28	13	10	9	4	4	66	20	24
2019	Client contact centre	67	24	5	4	0	0	0	91	4	16
2019	Communications or public affairs	52	37	4	4	0	4	0	92	4	24
2019	Legal services	26	36	17	11	4	6	0	66	16	47
2019	Administration and operations	38	33	13	4	4	7	0	76	9	125
2019	Human resources	69	20	0	7	4	0	0	89	11	27
2019	Financial management	29	38	21	12	0	0	0	67	12	24
2019	Information technology	36	27	24	0	3	9	0	70	3	30
2019	None of the above	23	31	26	11	9	0	0	54	20	26
2018	Communications or public affairs	34	39	13	9	0	4	0	77	9	22
2018	Legal services	21	47	16	8	5	3	0	70	14	39
2018	Administration and operations	27	41	12	13	4	2	1	71	17	102
2018	Human resources	44	35	7	8	5	0	0	79	13	26
2018	Financial management	32	32	14	14	5	4	0	67	19	22
2018	Information technology	48	26	21	0	5	0	0	74	5	18
2018	Other services to the public	57	27	16	0	0	0	0	84	0	12
2018	None of the above	12	58	20	5	6	0	0	70	10	20

Question 82. I am equipped to support employees in my work unit who are experiencing mental health issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Legal services	31	32	24	14	0	0	0	62	14	15
2022	Administration and operations	32	49	2	14	4	0	0	81	17	40
2022	Human resources	46	44	5	5	0	0	0	90	5	15
2022	Financial management	10	53	13	17	0	7	0	68	19	10
2022	Information technology	54	41	0	5	0	0	0	95	5	10
2020	Administration and operations	33	38	8	17	0	0	3	73	18	36
2020	Human resources	52	34	6	7	0	0	0	87	7	14
2019	Administration and operations	33	49	13	4	0	0	0	83	4	24
2019	Financial management	28	36	27	9	0	0	0	64	9	11

Work-related stress

Question 72a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	56	36	4	0	0	0	4	96	0	20
2022	Communications or public affairs	65	27	6	2	0	0	0	92	2	35
2022	Legal services	51	31	12	2	1	0	2	84	4	65
2022	Administration and operations	55	19	14	4	5	0	3	77	9	165
2022	Human resources	57	18	16	2	2	0	4	78	5	40
2022	Financial management	36	45	11	0	0	0	7	88	0	20
2022	Information technology	68	13	6	8	5	0	0	81	13	50
2022	Project management	38	36	13	0	13	0	0	74	13	15
2022	Other services to the public	52	17	13	13	5	0	0	69	18	15
2022	None of the above	58	22	5	5	4	0	6	86	9	40
2020	Client contact centre	41	13	13	20	13	0	0	54	33	15
2020	Communications or public affairs	46	36	10	3	3	0	2	84	5	39
2020	Legal services	45	33	13	6	2	0	0	78	8	47
2020	Administration and operations	48	27	16	4	2	1	1	77	6	136
2020	Human resources	50	25	22	3	0	0	0	75	3	34
2020	Financial management	60	5	15	15	5	0	0	65	20	20
2020	Information management	45	8	28	19	0	0	0	53	19	11
2020	Information technology	43	31	20	3	3	0	0	74	5	39
2020	Other services to the public	47	23	20	10	0	0	0	70	10	10
2020	None of the above	70	18	8	4	0	0	0	88	4	24
2019	Client contact centre	54	37	0	10	0	0	0	90	10	16
2019	Communications or public affairs	37	37	15	4	7	0	0	74	11	24
2019	Legal services	36	36	15	7	6	0	0	72	13	47
2019	Administration and operations	51	30	8	4	6	0	2	82	10	125
2019	Human resources	57	19	7	14	4	0	0	76	17	27
2019	Financial management	38	17	33	8	4	0	0	54	13	24
2019	Information technology	51	21	22	0	3	3	0	74	3	30
2019	None of the above	48	23	9	11	9	0	0	71	20	26
2018	Communications or public affairs	36	18	16	9	17	0	4	56	27	22
2018	Legal services	27	25	26	10	10	0	2	53	20	40
2018	Administration and operations	46	30	15	3	4	0	1	77	8	104
2018	Human resources	41	31	15	4	9	0	0	73	12	26
2018	Financial management	36	41	18	0	4	0	0	78	4	22
2018	Information technology	53	16	5	10	10	0	5	73	22	18
2018	Other services to the public	38	31	16	15	0	0	0	69	15	12
2018	None of the above	43	27	19	5	6	0	0	70	11	19

Question 72b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	22	23	36	12	7	0	0	44	19	25
2022	Communications or public affairs	19	47	11	8	15	0	0	66	23	35
2022	Legal services	15	33	24	22	6	0	0	48	28	65
2022	Administration and operations	25	28	20	13	13	0	1	53	27	165
2022	Human resources	24	25	37	9	5	0	0	49	14	40
2022	Financial management	0	18	24	48	3	0	7	19	55	20
2022	Information technology	34	27	15	17	7	0	0	61	24	50
2022	Project management	17	13	53	7	11	0	0	30	18	15
2022	Other services to the public	26	35	21	18	0	0	0	61	18	15
2022	None of the above	24	37	17	15	7	0	0	61	22	40
2020	Client contact centre	14	46	27	14	0	0	0	60	14	15
2020	Communications or public affairs	28	23	26	10	10	0	2	53	21	39
2020	Legal services	15	15	28	23	20	0	0	29	42	48
2020	Administration and operations	21	29	23	16	10	0	0	50	27	136
2020	Human resources	16	36	28	14	7	0	0	51	21	34
2020	Financial management	15	35	15	24	10	0	0	50	34	20
2020	Information management	17	46	18	10	10	0	0	63	19	11
2020	Information technology	25	22	31	12	10	0	0	47	22	40
2020	Other services to the public	10	51	19	20	0	0	0	61	20	10
2020	None of the above	39	17	18	14	13	0	0	56	26	23
2019	Client contact centre	48	37	5	10	0	0	0	85	10	15
2019	Communications or public affairs	37	37	22	4	0	0	0	74	4	24
2019	Legal services	20	28	26	17	9	0	0	48	26	46
2019	Administration and operations	30	39	19	8	3	0	2	70	10	124
2019	Human resources	30	20	43	3	3	0	0	50	7	27
2019	Financial management	17	25	37	4	16	0	0	42	21	24
2019	Information technology	30	18	27	9	12	3	0	50	22	30
2019	None of the above	48	23	9	12	9	0	0	71	21	26
2018	Communications or public affairs	22	37	27	9	4	0	0	60	13	22
2018	Legal services	14	20	22	18	23	0	3	35	42	40
2018	Administration and operations	25	28	20	15	11	0	0	54	27	104
2018	Human resources	18	20	27	24	11	0	0	38	35	26
2018	Financial management	13	18	36	9	23	0	0	32	32	22
2018	Information technology	34	24	16	21	5	0	0	58	26	18
2018	Other services to the public	24	51	25	0	0	0	0	75	0	12
2018	None of the above	9	38	16	29	9	0	0	47	38	20

Question 72c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	39	38	17	0	0	6	0	82	0	20
2022	Communications or public affairs	43	28	12	11	3	0	3	73	14	35
2022	Legal services	37	26	24	14	0	0	0	62	14	65
2022	Administration and operations	43	28	13	8	6	0	2	73	14	165
2022	Human resources	39	38	21	3	0	0	0	76	3	40
2022	Financial management	15	34	23	28	0	0	0	49	28	20
2022	Information technology	51	31	9	7	2	0	0	83	9	50
2022	Project management	17	46	24	14	0	0	0	62	14	15
2022	Other services to the public	39	45	12	5	0	0	0	83	5	15
2022	None of the above	38	46	10	6	0	0	0	84	6	40
2020	Client contact centre	20	52	28	0	0	0	0	72	0	15
2020	Communications or public affairs	46	10	31	8	0	3	2	60	8	39
2020	Legal services	20	35	25	11	8	0	0	55	20	48
2020	Administration and operations	38	34	10	11	6	0	1	72	18	135
2020	Human resources	40	36	11	9	4	0	0	76	13	34
2020	Financial management	21	46	18	10	5	0	0	66	15	20
2020	Information management	53	28	19	0	0	0	0	81	0	11
2020	Information technology	47	24	21	5	3	0	0	71	8	38
2020	Other services to the public	19	41	19	11	0	10	0	67	12	10
2020	None of the above	33	26	16	9	8	0	8	64	18	24
2019	Client contact centre	38	47	10	4	0	0	0	86	4	16
2019	Communications or public affairs	52	33	11	4	0	0	0	85	4	24
2019	Legal services	30	26	34	9	2	0	0	55	11	47
2019	Administration and operations	56	25	11	3	2	1	2	83	6	125
2019	Human resources	37	33	20	3	7	0	0	70	10	27
2019	Financial management	25	29	16	16	12	0	0	55	29	24
2019	Information technology	43	28	16	6	3	3	0	74	10	29
2019	None of the above	46	26	6	12	6	0	3	75	19	25
2018	Communications or public affairs	28	44	14	0	9	0	5	75	10	21
2018	Legal services	17	31	22	16	11	0	3	50	27	40
2018	Administration and operations	42	23	22	7	5	0	0	66	12	102
2018	Human resources	23	38	31	8	0	0	0	61	8	26
2018	Financial management	14	23	41	9	14	0	0	36	23	22
2018	Information technology	29	40	21	10	0	0	0	69	10	18
2018	Other services to the public	59	32	9	0	0	0	0	91	0	12
2018	None of the above	5	56	18	16	0	0	5	64	17	19

Question 72d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	23	21	37	12	7	0	0	44	19	20
2022	Communications or public affairs	34	33	11	8	9	0	5	71	18	35
2022	Legal services	32	14	30	17	4	2	0	47	22	65
2022	Administration and operations	29	25	16	15	13	0	2	55	29	165
2022	Human resources	37	26	15	16	5	0	0	63	22	35
2022	Financial management	14	27	27	17	8	7	0	45	26	20
2022	Information technology	35	24	18	13	9	2	0	60	22	50
2022	Project management	11	38	18	15	11	0	6	53	28	15
2022	Other services to the public	28	32	29	5	6	0	0	60	11	15
2022	None of the above	28	24	23	20	5	0	0	52	25	40
2020	Client contact centre	34	20	32	0	14	0	0	54	14	15
2020	Communications or public affairs	41	20	23	8	5	0	2	63	13	39
2020	Legal services	20	37	17	13	13	0	0	57	26	48
2020	Administration and operations	29	23	22	12	12	1	1	53	25	135
2020	Human resources	35	26	18	14	7	0	0	61	21	33
2020	Financial management	16	40	20	10	9	0	5	59	20	20
2020	Information management	26	45	10	10	10	0	0	71	19	11
2020	Information technology	39	29	17	10	5	0	0	67	15	39
2020	Other services to the public	19	23	18	30	0	10	0	47	33	10
2020	None of the above	30	23	26	4	13	0	4	55	18	23
2019	Client contact centre	31	55	5	9	0	0	0	86	9	16
2019	Communications or public affairs	45	26	18	11	0	0	0	70	11	24
2019	Legal services	34	23	28	9	7	0	0	57	15	47
2019	Administration and operations	36	25	24	9	4	1	2	63	13	125
2019	Human resources	47	17	23	10	3	0	0	64	13	27
2019	Financial management	13	17	21	37	12	0	0	30	50	24
2019	Information technology	18	33	15	18	12	3	0	53	31	30
2019	None of the above	53	14	9	6	18	0	0	68	24	26
2018	Communications or public affairs	29	27	30	4	4	4	0	59	9	22
2018	Legal services	19	25	15	23	18	0	0	44	41	40
2018	Administration and operations	24	23	21	13	17	1	1	48	31	104
2018	Human resources	29	29	26	4	12	0	0	58	16	26
2018	Financial management	9	23	14	32	23	0	0	32	55	22
2018	Information technology	27	37	5	31	0	0	0	63	31	18
2018	Other services to the public	61	15	16	9	0	0	0	75	9	12
2018	None of the above	4	29	18	40	9	0	0	32	49	20

Question 72e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	45	35	11	9	0	0	0	80	9	25
2022	Communications or public affairs	66	14	12	3	0	0	5	84	3	35
2022	Legal services	37	25	25	9	2	0	2	63	11	65
2022	Administration and operations	57	18	8	6	7	0	5	79	13	165
2022	Human resources	51	20	16	7	0	0	6	75	8	40
2022	Financial management	19	32	11	31	0	0	7	55	34	20
2022	Information technology	68	16	13	1	0	0	1	86	1	50
2022	Project management	11	40	36	0	0	0	13	59	0	15
2022	Other services to the public	61	21	6	12	0	0	0	82	12	15
2022	None of the above	43	38	13	5	0	0	0	81	5	40
2020	Client contact centre	66	14	13	7	0	0	0	79	7	15
2020	Communications or public affairs	51	28	10	3	3	0	5	84	5	39
2020	Legal services	26	35	20	8	11	0	0	61	19	48
2020	Administration and operations	52	23	11	5	8	0	1	75	13	135
2020	Human resources	54	29	8	3	7	0	0	83	10	34
2020	Financial management	37	27	14	11	5	0	6	68	17	19
2020	Information management	62	19	0	10	0	0	10	89	11	11
2020	Information technology	55	28	5	5	5	0	2	85	10	40
2020	Other services to the public	38	32	10	11	0	10	0	77	12	10
2020	None of the above	53	14	9	12	8	0	4	70	21	24
2019	Client contact centre	65	5	26	0	0	0	4	73	0	16
2019	Communications or public affairs	70	22	4	0	0	0	4	96	0	24
2019	Legal services	38	32	21	4	4	0	0	70	8	47
2019	Administration and operations	69	8	7	2	1	3	12	89	2	124
2019	Human resources	70	16	7	3	4	0	0	86	7	27
2019	Financial management	55	12	25	4	0	0	4	70	4	24
2019	Information technology	48	40	6	0	0	3	3	93	0	30
2019	None of the above	60	12	3	6	6	0	14	83	13	26
2018	Communications or public affairs	52	30	4	0	0	9	4	95	0	22
2018	Legal services	21	31	21	8	16	0	2	54	24	40
2018	Administration and operations	52	19	14	7	2	0	5	76	9	104
2018	Human resources	43	25	24	0	4	0	4	71	4	25
2018	Financial management	32	27	36	0	5	0	0	59	5	22
2018	Information technology	69	21	5	5	0	0	0	90	5	18
2018	Other services to the public	72	28	0	0	0	0	0	100	0	11
2018	None of the above	36	40	12	12	0	0	0	76	12	20

Question 72f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	52	24	24	0	0	0	0	76	0	25
2022	Communications or public affairs	56	19	8	18	0	0	0	75	18	35
2022	Legal services	37	31	15	16	1	0	0	67	17	65
2022	Administration and operations	43	25	17	7	6	0	1	69	13	165
2022	Human resources	50	29	14	5	3	0	0	79	7	40
2022	Financial management	43	7	22	21	0	7	0	54	23	20
2022	Information technology	59	27	9	5	0	0	0	86	5	50
2022	Project management	23	38	14	18	6	0	0	61	25	15
2022	Other services to the public	38	29	15	18	0	0	0	67	18	15
2022	None of the above	35	38	26	2	0	0	0	73	2	40
2020	Client contact centre	40	33	20	6	0	0	0	73	6	15
2020	Communications or public affairs	44	28	18	3	5	0	2	74	8	39
2020	Legal services	21	31	22	15	12	0	0	52	26	47
2020	Administration and operations	36	25	16	13	10	0	1	61	23	136
2020	Human resources	38	41	14	4	3	0	0	79	7	34
2020	Financial management	20	25	40	10	5	0	0	45	15	20
2020	Information management	35	46	19	0	0	0	0	81	0	11
2020	Information technology	47	22	17	8	5	0	0	70	13	40
2020	Other services to the public	37	23	19	20	0	0	0	61	20	10
2020	None of the above	42	37	8	4	8	0	0	79	12	24
2019	Client contact centre	64	0	31	0	5	0	0	64	5	16
2019	Communications or public affairs	63	30	7	0	0	0	0	93	0	24
2019	Legal services	32	24	23	11	9	2	0	57	20	47
2019	Administration and operations	43	28	13	6	5	0	5	75	11	125
2019	Human resources	63	23	3	7	4	0	0	86	10	27
2019	Financial management	38	33	21	8	0	0	0	71	8	24
2019	Information technology	54	30	6	3	3	3	0	87	6	30
2019	None of the above	56	15	15	6	6	0	3	73	12	26
2018	Communications or public affairs	31	55	9	0	4	0	0	87	4	22
2018	Legal services	21	26	19	18	13	0	3	48	33	39
2018	Administration and operations	40	26	14	9	7	1	3	68	17	103
2018	Human resources	30	20	29	15	5	0	0	51	20	25
2018	Financial management	18	36	32	5	5	0	4	57	10	22
2018	Information technology	53	21	16	10	0	0	0	74	10	18
2018	Other services to the public	55	28	18	0	0	0	0	82	0	11
2018	None of the above	26	41	23	10	0	0	0	67	10	20

Question 72g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	45	37	12	7	0	0	0	81	7	25
2022	Communications or public affairs	58	26	10	5	0	0	0	84	5	35
2022	Legal services	50	30	10	8	1	1	0	81	9	65
2022	Administration and operations	55	23	15	2	2	2	2	81	4	165
2022	Human resources	50	35	13	2	0	0	0	85	2	40
2022	Financial management	32	7	25	26	3	0	7	42	31	20
2022	Information technology	56	32	7	2	2	2	0	90	3	50
2022	Project management	36	46	6	6	6	0	0	82	12	15
2022	Other services to the public	44	46	5	5	0	0	0	90	5	15
2022	None of the above	44	44	9	2	0	0	2	90	2	40
2020	Client contact centre	33	34	13	13	0	6	0	72	14	15
2020	Communications or public affairs	57	26	15	0	0	2	0	84	0	39
2020	Legal services	52	18	21	7	0	2	0	71	7	48
2020	Administration and operations	46	28	18	2	2	1	2	76	5	136
2020	Human resources	44	39	10	4	4	0	0	83	8	34
2020	Financial management	36	34	20	4	0	0	5	74	5	20
2020	Information management	43	28	29	0	0	0	0	71	0	11
2020	Information technology	49	20	19	5	3	0	3	72	8	40
2020	Other services to the public	58	10	19	14	0	0	0	67	14	10
2020	None of the above	37	32	13	14	0	0	4	72	14	24
2019	Client contact centre	72	18	5	0	4	0	0	91	4	16
2019	Communications or public affairs	41	26	30	4	0	0	0	67	4	24
2019	Legal services	32	32	23	9	2	0	2	65	11	47
2019	Administration and operations	41	35	15	2	0	2	5	81	2	124
2019	Human resources	57	25	15	0	4	0	0	81	4	25
2019	Financial management	25	25	29	13	8	0	0	50	21	24
2019	Information technology	36	27	30	0	3	3	0	65	3	30
2019	None of the above	46	17	25	6	6	0	0	63	12	26
2018	Communications or public affairs	35	33	13	9	5	5	0	72	15	21
2018	Legal services	35	28	23	5	5	0	3	65	11	39
2018	Administration and operations	34	37	12	12	3	2	0	73	15	102
2018	Human resources	43	29	23	0	5	0	0	72	5	25
2018	Financial management	41	23	18	4	14	0	0	64	18	22
2018	Information technology	48	21	10	15	5	0	0	69	20	18
2018	Other services to the public	32	35	9	9	0	0	15	79	11	12
2018	None of the above	31	46	17	0	6	0	0	77	6	20

Question 72h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	44	32	16	3	3	0	0	77	7	25
2022	Communications or public affairs	40	32	19	8	0	0	0	72	8	35
2022	Legal services	42	29	15	11	3	0	0	71	14	65
2022	Administration and operations	46	28	12	8	5	0	1	75	13	165
2022	Human resources	44	35	19	0	2	0	0	79	2	35
2022	Financial management	22	27	23	17	10	0	0	50	27	20
2022	Information technology	47	33	9	6	6	0	0	80	11	50
2022	Project management	34	32	28	6	0	0	0	66	6	15
2022	Other services to the public	51	23	21	0	5	0	0	74	5	15
2022	None of the above	51	31	15	3	0	0	0	82	3	40
2020	Client contact centre	20	40	26	0	7	6	0	65	8	15
2020	Communications or public affairs	41	31	15	8	0	2	3	76	8	39
2020	Legal services	35	33	22	7	4	0	0	67	11	48
2020	Administration and operations	40	32	13	11	4	0	1	72	15	136
2020	Human resources	35	50	6	10	0	0	0	85	10	33
2020	Financial management	22	21	42	15	0	0	0	43	15	19
2020	Information management	43	28	19	10	0	0	0	71	10	11
2020	Information technology	33	28	30	2	7	0	0	60	10	40
2020	Other services to the public	37	44	10	10	0	0	0	81	10	10
2020	None of the above	25	46	12	8	4	0	4	74	13	24
2019	Client contact centre	48	47	0	5	0	0	0	95	5	15
2019	Communications or public affairs	30	45	22	4	0	0	0	74	4	24
2019	Legal services	32	40	15	7	7	0	0	72	13	47
2019	Administration and operations	44	32	8	10	1	0	4	79	12	125
2019	Human resources	48	38	7	4	4	0	0	86	7	26
2019	Financial management	26	25	17	12	21	0	0	50	33	24
2019	Information technology	36	28	12	12	9	3	0	66	22	30
2019	None of the above	54	20	6	11	9	0	0	74	21	26
2018	Communications or public affairs	27	37	13	0	13	4	4	70	15	22
2018	Legal services	22	38	19	13	5	0	3	62	19	39
2018	Administration and operations	31	34	17	11	5	1	1	67	16	102
2018	Human resources	32	28	24	12	5	0	0	59	17	25
2018	Financial management	22	18	23	32	5	0	0	41	36	22
2018	Information technology	24	45	16	10	5	0	0	69	15	18
2018	Other services to the public	34	49	9	0	0	0	7	90	0	12
2018	None of the above	30	26	21	13	10	0	0	56	23	20

Question 72i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	48	32	12	8	0	0	0	80	8	25
2022	Communications or public affairs	47	27	18	5	3	0	0	74	8	35
2022	Legal services	51	37	5	5	3	0	0	88	8	65
2022	Administration and operations	61	25	9	2	2	0	1	87	4	165
2022	Human resources	72	16	6	4	3	0	0	87	7	40
2022	Financial management	19	24	28	18	10	0	0	44	29	20
2022	Information technology	57	23	9	9	2	0	0	80	11	50
2022	Project management	36	31	26	6	0	0	0	67	6	15
2022	Other services to the public	55	28	13	5	0	0	0	83	5	15
2022	None of the above	64	27	5	2	0	3	0	93	2	40
2020	Client contact centre	20	40	19	6	7	6	0	65	15	15
2020	Communications or public affairs	49	31	8	8	0	2	3	84	8	39
2020	Legal services	51	28	12	8	0	0	0	79	8	48
2020	Administration and operations	51	23	10	10	4	0	1	76	14	136
2020	Human resources	59	19	17	6	0	0	0	78	6	34
2020	Financial management	30	30	40	0	0	0	0	60	0	20
2020	Information management	35	56	10	0	0	0	0	90	0	11
2020	Information technology	47	35	12	0	3	0	3	85	3	40
2020	Other services to the public	58	23	10	10	0	0	0	81	10	10
2020	None of the above	33	42	12	9	0	0	4	79	9	24
2019	Client contact centre	57	33	5	0	5	0	0	90	5	15
2019	Communications or public affairs	30	41	4	7	15	0	4	73	23	24
2019	Legal services	27	47	15	4	4	0	2	76	9	47
2019	Administration and operations	54	23	7	8	3	1	4	81	11	124
2019	Human resources	48	34	11	4	4	0	0	82	7	26
2019	Financial management	25	29	8	25	12	0	0	55	37	24
2019	Information technology	45	24	15	9	3	3	0	72	12	30
2019	None of the above	43	25	12	8	9	0	3	70	18	26
2018	Communications or public affairs	40	34	8	0	9	4	4	81	10	22
2018	Legal services	30	30	26	7	3	0	3	63	11	39
2018	Administration and operations	35	36	17	4	6	1	0	72	11	102
2018	Human resources	43	32	8	12	5	0	0	75	17	25
2018	Financial management	22	32	18	22	5	0	0	55	27	22
2018	Information technology	32	32	16	16	5	0	0	64	21	18
2018	Other services to the public	44	32	16	0	0	0	7	82	0	12
2018	None of the above	23	40	17	9	10	0	0	63	19	20

Question 72j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	59	20	13	4	3	0	0	79	8	25
2022	Communications or public affairs	61	22	12	6	0	0	0	83	6	35
2022	Legal services	60	20	10	4	7	0	0	80	10	65
2022	Administration and operations	63	25	6	2	2	1	1	89	4	165
2022	Human resources	59	23	14	2	3	0	0	82	4	40
2022	Financial management	20	31	19	14	10	0	6	54	25	20
2022	Information technology	67	23	8	0	2	0	0	90	2	50
2022	Project management	54	34	0	6	6	0	0	88	12	15
2022	Other services to the public	48	36	9	7	0	0	0	84	7	15
2022	None of the above	64	20	5	0	4	2	5	90	5	40
2020	Client contact centre	47	33	6	6	0	6	0	86	7	15
2020	Communications or public affairs	59	23	10	3	0	2	3	87	3	39
2020	Legal services	63	18	13	0	4	0	2	83	4	48
2020	Administration and operations	61	23	10	4	1	0	1	85	4	136
2020	Human resources	61	19	9	7	4	0	0	80	10	34
2020	Financial management	61	19	5	5	10	0	0	80	15	20
2020	Information management	72	18	0	10	0	0	0	90	10	11
2020	Information technology	59	31	5	0	3	3	0	93	3	40
2020	Other services to the public	58	0	33	10	0	0	0	58	10	10
2020	None of the above	49	26	9	8	4	0	4	78	13	24
2019	Client contact centre	81	5	9	5	0	0	0	86	5	16
2019	Communications or public affairs	67	26	7	0	0	0	0	93	0	24
2019	Legal services	38	36	17	5	4	0	0	74	9	47
2019	Administration and operations	52	20	13	6	3	1	5	77	9	125
2019	Human resources	68	14	4	11	4	0	0	82	15	26
2019	Financial management	50	16	8	17	8	0	0	67	25	24
2019	Information technology	58	27	9	0	3	3	0	87	3	30
2019	None of the above	49	17	20	3	6	0	6	70	9	26

Question 72k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	62	33	0	0	4	0	0	96	4	25
2022	Communications or public affairs	64	31	5	0	0	0	0	95	0	35
2022	Legal services	56	23	11	7	3	0	0	79	10	65
2022	Administration and operations	63	23	7	5	1	0	1	87	7	165
2022	Human resources	65	14	15	2	5	0	0	78	7	40
2022	Financial management	36	36	11	8	2	0	6	77	11	20
2022	Information technology	73	19	2	0	3	3	0	95	3	50
2022	Project management	79	15	0	0	0	0	6	100	0	15
2022	Other services to the public	65	35	0	0	0	0	0	100	0	15
2022	None of the above	64	20	9	4	3	0	0	84	7	40
2020	Client contact centre	34	41	19	0	6	0	0	74	6	15
2020	Communications or public affairs	26	46	20	3	3	2	0	74	5	39
2020	Legal services	22	43	19	14	2	0	0	65	16	48
2020	Administration and operations	31	29	23	10	7	0	1	60	17	136
2020	Human resources	32	34	24	9	0	0	0	67	9	34
2020	Financial management	10	50	15	5	21	0	0	60	26	20
2020	Information management	18	54	10	18	0	0	0	73	18	11
2020	Information technology	40	38	13	5	2	3	0	79	8	40
2020	Other services to the public	30	28	19	14	10	0	0	58	23	10
2020	None of the above	34	36	12	10	4	0	4	73	14	24

Question 72l. Overall, to what extent do the following factors cause you work-related stress? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	43	33	18	3	4	0	0	76	7	20
2022	Communications or public affairs	51	35	8	6	0	0	0	86	6	35
2022	Legal services	54	24	15	7	0	0	0	78	7	65
2022	Administration and operations	49	28	14	6	1	1	1	78	7	165
2022	Human resources	51	29	10	2	8	0	0	80	10	40
2022	Financial management	26	23	30	14	8	0	0	48	21	20
2022	Information technology	59	28	3	9	2	0	0	87	10	50
2022	Project management	48	52	0	0	0	0	0	100	0	15
2022	Other services to the public	50	15	35	0	0	0	0	65	0	15
2022	None of the above	38	39	18	2	3	0	0	77	5	40
2020	Client contact centre	20	47	13	13	7	0	0	67	20	15
2020	Communications or public affairs	38	31	18	8	0	2	3	73	8	39
2020	Legal services	45	34	17	2	2	0	0	79	4	48
2020	Administration and operations	37	37	14	7	4	0	1	74	12	136
2020	Human resources	49	23	10	15	4	0	0	72	18	34
2020	Financial management	36	39	10	14	0	0	0	76	14	20
2020	Information management	36	36	18	0	10	0	0	72	10	11
2020	Information technology	60	22	10	5	3	0	0	83	8	40
2020	Other services to the public	20	51	10	19	0	0	0	71	19	10
2020	None of the above	51	15	26	8	0	0	0	66	8	24
2019	Client contact centre	86	5	5	4	0	0	0	91	4	16
2019	Communications or public affairs	52	26	22	0	0	0	0	78	0	24
2019	Legal services	52	30	9	4	4	0	0	82	9	46
2019	Administration and operations	51	26	8	5	5	0	4	81	10	125
2019	Human resources	59	21	10	4	7	0	0	79	11	26
2019	Financial management	33	34	29	4	0	0	0	67	4	24
2019	Information technology	50	35	6	3	3	3	0	87	6	29
2019	None of the above	68	17	6	0	3	3	3	91	3	26
2018	Communications or public affairs	59	22	5	0	0	5	9	95	0	21
2018	Legal services	35	35	18	3	5	0	3	73	8	39
2018	Administration and operations	38	32	18	8	2	1	0	71	10	100
2018	Human resources	31	27	30	4	7	0	0	59	11	25
2018	Financial management	36	23	23	9	9	0	0	59	18	22
2018	Information technology	44	40	5	10	0	0	0	84	10	18
2018	Other services to the public	41	51	7	0	0	0	0	93	0	12
2018	None of the above	35	32	17	5	10	0	0	68	15	20

Question 72m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	79	13	0	0	0	0	8	100	0	25
2022	Communications or public affairs	90	7	2	0	0	0	0	98	0	35
2022	Legal services	76	10	8	2	2	1	1	87	4	65
2022	Administration and operations	79	13	2	1	2	0	3	94	4	165
2022	Human resources	81	6	0	5	2	3	3	92	8	40
2022	Financial management	75	7	4	7	0	0	6	88	8	20
2022	Information technology	77	14	9	0	0	0	0	91	0	50
2022	Project management	78	16	7	0	0	0	0	93	0	10
2022	Other services to the public	79	13	4	0	0	0	5	95	0	15
2022	None of the above	69	18	6	0	4	0	4	90	4	40
2020	Client contact centre	53	28	20	0	0	0	0	80	0	15
2020	Communications or public affairs	64	23	5	3	0	0	5	92	3	39
2020	Legal services	51	34	10	5	0	0	0	86	5	48
2020	Administration and operations	47	27	16	4	4	1	1	76	7	136
2020	Human resources	53	33	5	5	3	0	0	86	8	34
2020	Financial management	54	26	16	0	5	0	0	79	5	20
2020	Information management	36	64	0	0	0	0	0	100	0	11
2020	Information technology	65	17	5	2	5	2	3	87	8	40
2020	None of the above	37	28	26	0	0	0	10	72	0	24
2019	Client contact centre	79	0	21	0	0	0	0	79	0	16
2019	Communications or public affairs	57	35	4	0	0	0	4	95	0	23
2019	Legal services	68	24	6	0	0	2	0	94	0	47
2019	Administration and operations	75	9	5	1	2	3	5	90	4	125
2019	Human resources	83	7	7	0	4	0	0	89	4	26
2019	Financial management	75	12	8	0	0	0	4	91	0	24
2019	Information technology	82	9	3	0	3	3	0	94	3	30
2019	None of the above	77	14	6	3	0	0	0	91	3	26
2018	Communications or public affairs	52	17	18	9	0	4	0	72	9	22
2018	Legal services	63	23	5	5	0	0	3	89	5	39
2018	Administration and operations	68	20	5	3	1	1	1	91	4	99
2018	Human resources	55	40	5	0	0	0	0	95	0	25
2018	Financial management	64	14	9	5	9	0	0	78	14	22
2018	Information technology	66	19	0	16	0	0	0	84	16	18
2018	Other services to the public	63	37	0	0	0	0	0	100	0	12
2018	None of the above	70	5	22	0	0	0	4	77	0	20

Question 72n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	66	30	4	0	0	0	96	0	25
2022	Communications or public affairs	70	24	2	3	0	0	94	3	35
2022	Legal services	60	21	15	1	2	0	81	4	65
2022	Administration and operations	63	25	8	4	0	1	88	4	165
2022	Human resources	55	35	6	0	0	4	94	0	40
2022	Financial management	38	34	6	14	6	0	73	21	20
2022	Information technology	83	10	5	2	0	0	94	2	50
2022	Project management	29	65	6	0	0	0	94	0	15
2022	Other services to the public	45	49	6	0	0	0	94	0	15
2022	None of the above	68	20	6	4	2	0	88	6	40
2020	Client contact centre	27	33	26	0	6	7	65	7	15
2020	Communications or public affairs	36	41	10	8	0	5	81	8	39
2020	Legal services	28	45	20	5	2	0	73	7	48
2020	Administration and operations	31	40	19	9	1	0	71	10	134
2020	Human resources	26	48	13	9	4	0	74	13	34
2020	Financial management	34	56	10	0	0	0	90	0	20
2020	Information management	46	18	36	0	0	0	64	0	11
2020	Information technology	55	24	13	5	3	0	79	8	40
2020	Other services to the public	39	28	19	0	14	0	67	14	10
2020	None of the above	25	36	25	14	0	0	61	14	24

Question 72o. Overall, to what extent do the following factors cause you work-related stress? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	83	4	0	0	0	10	4	100	0	25
2022	Communications or public affairs	92	2	0	3	0	0	3	97	3	35
2022	Legal services	81	4	2	0	3	0	11	94	3	65
2022	Administration and operations	85	7	2	1	0	0	5	96	1	165
2022	Human resources	79	12	2	3	0	0	5	95	3	40
2022	Financial management	86	3	4	0	0	0	6	96	0	20
2022	Information technology	92	3	3	0	0	0	2	97	0	50
2022	Project management	63	6	0	6	11	0	13	80	20	15
2022	Other services to the public	82	6	12	0	0	0	0	88	0	15
2022	None of the above	80	9	0	2	0	0	9	98	2	40
2020	Client contact centre	46	27	13	0	0	0	15	85	0	15
2020	Communications or public affairs	77	13	0	0	0	0	10	100	0	39
2020	Legal services	80	13	0	0	0	0	7	100	0	48
2020	Administration and operations	71	17	10	1	0	0	2	89	1	136
2020	Human resources	62	31	0	0	4	0	3	96	4	34
2020	Financial management	63	22	0	0	0	5	10	100	0	19
2020	Information management	82	18	0	0	0	0	0	100	0	11
2020	Information technology	86	2	7	0	3	0	2	90	3	40
2020	Other services to the public	90	10	0	0	0	0	0	100	0	10
2020	None of the above	70	18	4	4	0	0	4	91	4	24
2019	Client contact centre	64	22	0	0	0	0	14	100	0	16
2019	Communications or public affairs	85	7	0	0	0	0	7	100	0	24
2019	Legal services	78	9	4	0	2	2	4	93	2	46
2019	Administration and operations	82	3	2	4	2	0	6	92	7	125
2019	Human resources	79	10	4	0	4	0	4	93	4	26
2019	Financial management	88	8	0	0	0	0	4	100	0	24
2019	Information technology	88	0	3	0	3	3	3	93	3	30
2019	None of the above	92	3	0	0	0	3	3	100	0	26
2018	Communications or public affairs	74	8	0	0	4	4	9	95	5	22
2018	Legal services	79	12	0	0	3	0	5	97	3	39
2018	Administration and operations	79	11	3	3	0	3	2	94	3	101
2018	Human resources	79	12	5	0	0	0	4	95	0	25
2018	Financial management	86	4	4	0	5	0	0	91	5	22
2018	Information technology	79	11	0	0	5	5	0	95	5	18
2018	Other services to the public	93	7	0	0	0	0	0	100	0	12
2018	None of the above	79	4	13	0	0	0	5	86	0	20

Question 72p. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	82	5	4	0	0	6	4	96	0	25
2022	Communications or public affairs	85	7	8	0	0	0	0	92	0	35
2022	Legal services	79	4	5	3	2	0	7	89	5	65
2022	Administration and operations	84	6	1	1	2	0	4	95	4	165
2022	Human resources	91	4	5	0	0	0	0	95	0	40
2022	Financial management	80	8	3	0	2	0	7	94	3	20
2022	Information technology	92	5	0	1	2	0	0	97	3	50
2022	Project management	45	0	14	12	18	0	11	50	34	15
2022	Other services to the public	87	5	0	0	8	0	0	92	8	15
2022	None of the above	75	10	4	0	3	0	9	93	3	40
2020	Client contact centre	80	13	0	0	0	0	7	100	0	15
2020	Communications or public affairs	85	5	0	0	0	3	8	100	0	39
2020	Legal services	86	2	5	0	2	0	5	93	2	48
2020	Administration and operations	81	7	2	4	2	1	4	92	5	134
2020	Human resources	82	10	8	0	0	0	0	92	0	33
2020	Financial management	80	10	0	0	0	0	10	100	0	20
2020	Information management	100	0	0	0	0	0	0	100	0	11
2020	Information technology	93	0	2	0	3	0	2	95	3	40
2020	Other services to the public	100	0	0	0	0	0	0	100	0	10
2020	None of the above	66	9	9	4	8	0	4	78	13	24
2019	Client contact centre	91	5	0	0	0	0	4	100	0	16
2019	Communications or public affairs	78	0	4	0	0	0	19	95	0	24
2019	Legal services	85	6	2	0	2	0	4	96	2	47
2019	Administration and operations	73	8	6	3	0	2	8	90	3	125
2019	Human resources	89	4	4	0	4	0	0	93	4	27
2019	Financial management	71	8	17	0	4	0	0	79	4	24
2019	Information technology	84	3	6	0	3	3	0	90	3	29
2019	None of the above	69	8	20	0	0	0	3	80	0	26
2018	Communications or public affairs	73	9	0	0	0	4	13	100	0	22
2018	Legal services	78	11	6	0	0	0	6	94	0	38
2018	Administration and operations	76	11	6	2	1	1	3	90	3	102
2018	Human resources	74	8	9	0	5	0	4	86	5	25
2018	Financial management	72	9	5	0	5	0	9	89	5	21
2018	Information technology	59	21	5	0	5	5	5	88	6	18
2018	Other services to the public	76	16	0	0	0	0	7	100	0	12
2018	None of the above	87	0	9	0	0	0	4	90	0	20

Question 72q. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	74	9	7	0	0	6	4	92	0	25
2022	Communications or public affairs	76	15	9	0	0	0	0	91	0	35
2022	Legal services	78	10	5	2	0	0	4	92	2	65
2022	Administration and operations	72	19	4	1	1	1	2	94	2	165
2022	Human resources	81	15	4	0	0	0	0	96	0	40
2022	Financial management	46	28	13	0	2	0	10	83	3	20
2022	Information technology	81	13	6	0	0	0	0	94	0	50
2022	Project management	45	13	13	11	17	0	0	59	28	15
2022	Other services to the public	74	10	17	0	0	0	0	83	0	15
2022	None of the above	73	19	5	0	0	0	3	95	0	35
2020	Client contact centre	67	20	6	0	0	0	7	93	0	15
2020	Communications or public affairs	72	13	10	0	0	0	5	89	0	39
2020	Legal services	66	25	2	2	0	0	5	95	2	48
2020	Administration and operations	75	13	8	2	1	1	1	90	2	136
2020	Human resources	70	18	10	0	0	0	3	90	0	34
2020	Financial management	55	26	15	4	0	0	0	80	4	20
2020	Information management	100	0	0	0	0	0	0	100	0	11
2020	Information technology	84	11	5	0	0	0	0	95	0	39
2020	Other services to the public	91	9	0	0	0	0	0	100	0	10
2020	None of the above	66	17	8	4	4	0	0	84	8	24
2019	Client contact centre	73	18	5	0	0	0	4	95	0	16
2019	Communications or public affairs	70	26	0	0	0	0	4	100	0	24
2019	Legal services	62	21	8	2	2	0	4	87	4	47
2019	Administration and operations	55	25	8	4	3	0	5	85	7	124
2019	Human resources	66	26	0	7	0	0	0	93	7	27
2019	Financial management	62	25	13	0	0	0	0	87	0	24
2019	Information technology	62	25	6	0	3	3	0	90	3	29
2019	None of the above	55	37	3	3	0	0	3	94	3	26
2018	Communications or public affairs	57	34	0	4	0	4	0	95	5	22
2018	Legal services	65	25	10	0	0	0	0	90	0	40
2018	Administration and operations	61	26	10	1	2	0	1	87	3	101
2018	Human resources	63	20	8	0	5	0	4	86	5	26
2018	Financial management	68	18	5	5	0	0	5	90	5	21
2018	Information technology	64	26	10	0	0	0	0	90	0	18
2018	Other services to the public	58	16	19	0	0	0	7	80	0	12
2018	None of the above	60	29	6	5	0	0	0	90	5	20

Question 72r. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	74	12	4	0	0	6	4	95	0	25
2022	Communications or public affairs	73	10	17	0	0	0	0	83	0	35
2022	Legal services	75	10	7	2	2	0	4	89	4	65
2022	Administration and operations	74	16	5	1	1	1	2	92	3	165
2022	Human resources	91	9	0	0	0	0	0	100	0	40
2022	Financial management	52	21	7	7	2	0	10	81	11	20
2022	Information technology	82	14	4	0	0	0	0	96	0	45
2022	Project management	44	7	12	11	19	0	7	54	32	15
2022	Other services to the public	79	10	12	0	0	0	0	88	0	15
2022	None of the above	75	20	2	0	0	0	3	98	0	40
2020	Client contact centre	73	13	6	0	0	0	7	93	0	15
2020	Communications or public affairs	67	15	8	5	0	0	5	87	5	39
2020	Legal services	65	14	14	2	2	0	2	81	5	48
2020	Administration and operations	70	14	8	5	1	0	1	85	7	135
2020	Human resources	77	8	8	4	0	0	3	88	4	34
2020	Financial management	70	20	5	4	0	0	0	90	4	20
2020	Information management	100	0	0	0	0	0	0	100	0	11
2020	Information technology	85	10	2	0	3	0	0	95	3	40
2020	Other services to the public	86	14	0	0	0	0	0	100	0	10
2020	None of the above	74	9	8	4	4	0	0	83	9	24
2019	Client contact centre	77	9	9	4	0	0	0	86	4	16
2019	Communications or public affairs	77	8	12	0	0	0	4	88	0	23
2019	Legal services	70	15	9	0	4	0	2	87	4	47
2019	Administration and operations	62	14	10	3	3	0	7	82	7	124
2019	Human resources	82	7	4	4	4	0	0	89	7	27
2019	Financial management	57	4	13	17	9	0	0	61	26	23
2019	Information technology	59	19	12	3	3	3	0	81	7	29
2019	None of the above	60	3	23	6	6	0	3	64	12	26
2018	Communications or public affairs	53	16	13	4	9	4	0	72	14	22
2018	Legal services	52	29	11	5	0	0	3	84	5	40
2018	Administration and operations	62	20	9	2	6	0	1	83	8	102
2018	Human resources	68	16	4	4	5	0	4	87	9	26
2018	Financial management	48	29	5	10	9	0	0	76	19	21
2018	Information technology	59	16	21	5	0	0	0	74	5	18
2018	Other services to the public	69	16	7	0	0	0	7	92	0	12
2018	None of the above	60	26	8	6	0	0	0	86	6	20

Question 72s. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	83	0	0	0	0	6	12	100	0	25
2022	Communications or public affairs	47	15	0	0	0	0	38	100	0	35
2022	Legal services	61	14	4	2	0	0	20	93	2	65
2022	Administration and operations	63	10	4	1	2	0	20	91	4	165
2022	Human resources	73	16	2	2	0	0	7	95	2	40
2022	Financial management	64	5	3	0	10	0	18	85	12	20
2022	Information technology	80	12	0	0	0	0	8	100	0	50
2022	Project management	35	7	8	0	0	0	51	84	0	10
2022	Other services to the public	77	7	0	0	0	0	16	100	0	15
2022	None of the above	66	8	4	2	0	0	20	93	2	40
2020	Client contact centre	73	0	6	0	0	0	20	92	0	15
2020	Communications or public affairs	59	13	5	0	3	0	20	90	3	39
2020	Legal services	64	9	5	0	0	0	23	94	0	48
2020	Administration and operations	61	4	6	3	2	0	23	85	7	136
2020	Human resources	67	15	2	0	0	0	16	97	0	34
2020	Financial management	64	5	10	0	0	0	21	88	0	20
2020	Information management	82	9	10	0	0	0	0	90	0	11
2020	Information technology	78	8	5	0	0	0	10	95	0	40
2020	Other services to the public	82	0	9	0	0	0	10	90	0	10
2020	None of the above	67	12	4	5	0	0	13	90	5	23
2019	Client contact centre	86	0	0	0	0	0	14	100	0	16
2019	Communications or public affairs	56	11	4	0	0	0	30	95	0	24
2019	Legal services	52	18	4	0	2	0	24	91	3	46
2019	Administration and operations	59	5	7	0	0	0	29	90	0	124
2019	Human resources	73	17	0	0	0	0	10	100	0	27
2019	Financial management	59	14	14	5	0	0	9	80	5	22
2019	Information technology	78	6	3	0	0	3	9	96	0	29
2019	None of the above	55	9	11	0	0	0	25	85	0	26
2018	Communications or public affairs	44	29	0	0	0	4	22	100	0	22
2018	Legal services	57	16	7	0	0	0	20	91	0	40
2018	Administration and operations	54	5	5	3	2	0	31	86	7	99
2018	Human resources	41	21	0	0	0	4	34	100	0	26
2018	Financial management	29	33	10	0	5	0	24	81	6	21
2018	Information technology	69	5	0	0	0	5	21	100	0	18
2018	Other services to the public	44	14	16	0	0	0	26	78	0	12
2018	None of the above	59	9	8	0	0	0	24	90	0	19

Question 72t. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	76	11	4	0	0	6	4	96	0	25
2022	Communications or public affairs	78	5	3	3	0	3	8	93	3	35
2022	Legal services	61	13	12	5	0	0	8	81	6	65
2022	Administration and operations	67	19	6	1	2	1	5	91	3	165
2022	Human resources	85	11	4	0	0	0	0	96	0	40
2022	Financial management	78	0	7	0	2	0	13	90	3	20
2022	Information technology	85	10	0	0	2	2	2	98	2	50
2022	Project management	61	20	0	0	0	0	19	100	0	10
2022	Other services to the public	51	36	12	0	0	0	0	88	0	15
2022	None of the above	60	20	17	0	0	0	3	82	0	40
2020	Client contact centre	40	27	13	0	0	0	20	84	0	15
2020	Communications or public affairs	85	5	0	0	0	2	8	100	0	39
2020	Legal services	75	17	2	2	0	0	5	96	2	48
2020	Administration and operations	67	19	9	1	1	0	4	89	2	136
2020	Human resources	75	12	6	0	7	0	0	88	7	34
2020	Financial management	85	10	0	5	0	0	0	95	5	20
2020	Information management	100	0	0	0	0	0	0	100	0	11
2020	Information technology	80	10	5	3	0	0	3	93	3	40
2020	Other services to the public	70	10	20	0	0	0	0	80	0	10
2020	None of the above	62	15	8	4	0	0	10	86	5	24
2019	Client contact centre	81	10	5	0	0	0	4	95	0	16
2019	Communications or public affairs	82	4	7	0	0	0	7	92	0	24
2019	Legal services	74	13	11	0	0	0	2	89	0	47
2019	Administration and operations	74	10	4	1	2	2	7	92	3	125
2019	Human resources	87	13	0	0	0	0	0	100	0	27
2019	Financial management	88	8	4	0	0	0	0	96	0	24
2019	Information technology	72	16	6	0	0	3	3	93	0	29
2019	None of the above	57	11	20	3	0	0	8	75	3	26
2018	Communications or public affairs	71	16	0	4	0	4	4	95	5	22
2018	Legal services	71	15	3	3	0	0	8	94	3	40
2018	Administration and operations	65	23	6	2	1	0	3	90	3	100
2018	Human resources	80	4	4	0	0	0	12	96	0	26
2018	Financial management	67	5	9	5	5	0	9	79	11	21
2018	Information technology	85	10	0	0	0	0	5	100	0	18
2018	Other services to the public	67	0	26	0	0	0	7	72	0	12
2018	None of the above	61	12	17	0	0	0	10	82	0	20

Question 72u. Overall, to what extent do the following factors cause you work-related stress? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	80	6	0	5	0	6	4	95	5	25
2022	Communications or public affairs	71	24	0	0	0	0	5	100	0	35
2022	Legal services	74	5	6	2	8	0	6	83	10	65
2022	Administration and operations	80	8	3	3	2	1	3	92	5	165
2022	Human resources	89	2	2	0	2	0	5	96	2	40
2022	Financial management	69	7	3	0	11	4	6	85	12	20
2022	Information technology	80	12	0	6	0	2	0	94	6	50
2022	Project management	87	0	0	0	6	0	7	94	6	15
2022	Other services to the public	76	12	0	7	0	0	4	92	8	15
2022	None of the above	85	12	3	0	0	0	0	97	0	40
2020	Client contact centre	59	7	20	0	6	0	7	71	7	15
2020	Communications or public affairs	59	18	10	5	0	2	5	83	6	39
2020	Legal services	70	20	0	6	2	0	2	91	9	48
2020	Administration and operations	75	13	5	2	3	1	1	89	5	136
2020	Human resources	89	11	0	0	0	0	0	100	0	34
2020	Financial management	74	21	0	0	0	0	5	100	0	20
2020	Information management	90	0	10	0	0	0	0	90	0	11
2020	Information technology	83	8	4	2	3	0	0	90	5	40
2020	Other services to the public	80	10	0	11	0	0	0	89	11	10
2020	None of the above	71	13	9	0	4	0	4	87	4	24
2019	Client contact centre	91	9	0	0	0	0	0	100	0	16
2019	Communications or public affairs	70	19	7	0	4	0	0	89	4	24
2019	Legal services	72	17	6	0	2	0	2	91	2	47
2019	Administration and operations	74	11	7	0	3	0	6	90	3	125
2019	Human resources	73	10	16	0	0	0	0	84	0	27
2019	Financial management	75	17	4	0	4	0	0	92	4	24
2019	Information technology	72	3	16	0	3	3	3	80	3	29
2019	None of the above	83	6	3	3	3	0	3	91	6	26
2018	Communications or public affairs	71	9	4	7	4	4	0	83	12	22
2018	Legal services	64	10	11	10	0	0	6	78	11	40
2018	Administration and operations	86	7	1	1	4	0	2	95	5	101
2018	Human resources	89	4	0	4	0	0	4	96	4	26
2018	Financial management	86	0	0	0	5	0	9	95	5	21
2018	Information technology	79	5	5	0	5	5	0	89	5	18
2018	Other services to the public	85	7	0	0	0	0	7	100	0	12
2018	None of the above	76	5	7	5	7	0	0	81	12	20

Question 72v. Overall, to what extent do the following factors cause you work-related stress? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	71	15	4	0	0	6	4	96	0	25
2022	Communications or public affairs	50	21	21	0	5	0	3	73	6	35
2022	Legal services	57	32	7	2	2	0	0	89	4	65
2022	Administration and operations	49	30	12	5	2	0	2	81	7	165
2022	Human resources	68	19	9	5	0	0	0	87	5	40
2022	Financial management	30	31	21	0	0	0	18	74	0	20
2022	Information technology	68	23	9	0	0	0	0	91	0	50
2022	Project management	48	13	24	6	0	0	7	67	7	15
2022	Other services to the public	47	46	0	7	0	0	0	93	7	15
2022	None of the above	58	24	12	3	0	0	3	84	3	40
2020	Client contact centre	39	21	27	6	6	0	0	60	13	15
2020	Communications or public affairs	46	20	31	0	0	2	0	69	0	39
2020	Legal services	39	31	22	4	2	0	2	71	6	48
2020	Administration and operations	44	33	16	4	2	0	2	78	6	136
2020	Human resources	61	19	17	3	0	0	0	80	3	34
2020	Financial management	40	35	14	5	5	0	0	76	10	20
2020	Information management	45	28	27	0	0	0	0	73	0	11
2020	Information technology	65	22	5	0	7	0	0	88	7	40
2020	Other services to the public	41	10	29	20	0	0	0	51	20	10
2020	None of the above	51	25	8	8	4	0	4	79	12	24
2019	Client contact centre	80	10	5	0	5	0	0	90	5	15
2019	Communications or public affairs	37	33	30	0	0	0	0	70	0	24
2019	Legal services	61	24	13	0	0	0	2	87	0	46
2019	Administration and operations	51	27	10	7	0	0	5	82	8	125
2019	Human resources	77	20	3	0	0	0	0	97	0	27
2019	Financial management	75	13	4	4	4	0	0	88	8	24
2019	Information technology	69	22	3	0	3	3	0	93	3	29
2019	None of the above	52	23	20	0	3	0	3	77	3	26
2018	Communications or public affairs	31	42	22	0	0	0	4	77	0	22
2018	Legal services	49	27	21	0	0	0	3	79	0	40
2018	Administration and operations	48	39	10	1	1	0	1	87	2	102
2018	Human resources	45	40	7	4	0	0	4	88	4	26
2018	Financial management	57	24	14	0	4	0	0	81	4	21
2018	Information technology	69	21	5	5	0	0	0	90	5	18
2018	Other services to the public	63	7	30	0	0	0	0	70	0	12
2018	None of the above	62	9	17	6	0	0	6	76	6	20

Question 73. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	14	43	39	3	0	0	0	58	3	25
2022	Communications or public affairs	18	48	29	6	0	0	0	66	6	35
2022	Legal services	15	29	41	15	0	0	0	44	15	65
2022	Administration and operations	15	35	34	11	4	0	1	50	15	165
2022	Human resources	13	40	42	5	0	0	0	53	5	40
2022	Financial management	6	7	63	17	6	0	0	13	24	20
2022	Information technology	23	29	41	5	2	0	0	52	7	50
2022	Project management	17	26	40	17	0	0	0	43	17	15
2022	Other services to the public	12	29	39	12	0	0	7	45	13	15
2022	None of the above	15	31	49	4	2	0	0	46	5	40
2020	Client contact centre	6	54	26	6	7	0	0	60	14	15
2020	Communications or public affairs	23	31	31	13	0	0	2	55	13	39
2020	Legal services	15	26	42	13	5	0	0	41	17	48
2020	Administration and operations	18	32	34	10	4	1	1	51	15	136
2020	Human resources	20	32	41	7	0	0	0	52	7	34
2020	Financial management	10	46	29	10	5	0	0	56	15	20
2020	Information management	17	35	38	10	0	0	0	52	10	11
2020	Information technology	30	36	22	5	7	0	0	65	13	40
2020	Other services to the public	0	28	42	30	0	0	0	28	30	10
2020	None of the above	21	20	32	23	4	0	0	41	27	24
2019	Client contact centre	62	33	0	4	0	0	0	96	4	16
2019	Communications or public affairs	45	41	15	0	0	0	0	85	0	24
2019	Legal services	21	29	30	15	4	0	0	51	19	47
2019	Administration and operations	30	39	21	7	1	2	0	71	7	125
2019	Human resources	40	30	23	3	4	0	0	70	7	27
2019	Financial management	17	29	33	21	0	0	0	46	21	24
2019	Information technology	15	49	24	6	3	3	0	66	10	30
2019	None of the above	23	31	25	18	3	0	0	54	21	26
2018	Communications or public affairs	22	31	46	0	0	0	0	54	0	22
2018	Legal services	13	21	45	16	5	0	0	34	21	40
2018	Administration and operations	23	30	28	17	2	0	0	53	19	103
2018	Human resources	11	34	51	4	0	0	0	45	4	26
2018	Financial management	9	32	37	18	4	0	0	41	22	22
2018	Information technology	27	31	32	5	5	0	0	58	10	18
2018	Other services to the public	36	51	13	0	0	0	0	87	0	12
2018	None of the above	10	46	25	19	0	0	0	56	19	20

Question 74. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	3	8	41	30	14	3	0	45	12	25
2022	Communications or public affairs	0	23	26	25	26	0	0	51	23	35
2022	Legal services	1	17	39	24	19	0	0	43	18	65
2022	Administration and operations	10	9	42	27	11	0	1	39	19	165
2022	Human resources	0	9	38	24	28	0	0	53	9	40
2022	Financial management	11	22	49	16	2	0	0	18	32	20
2022	Information technology	3	7	40	30	18	0	2	49	10	50
2022	Project management	0	24	45	14	17	0	0	31	24	15
2022	Other services to the public	0	18	52	17	13	0	0	30	18	15
2022	None of the above	0	10	57	20	13	0	0	33	10	40
2020	Client contact centre	7	6	54	33	0	0	0	33	14	15
2020	Communications or public affairs	3	18	31	23	23	2	0	48	21	39
2020	Legal services	11	19	34	28	7	0	0	36	30	47
2020	Administration and operations	14	15	38	22	12	0	0	33	29	134
2020	Human resources	0	7	62	22	9	0	0	31	7	34
2020	Financial management	14	35	21	25	5	0	0	30	49	20
2020	Information management	0	0	74	17	8	0	0	26	0	11
2020	Information technology	7	5	32	23	32	0	0	55	13	40
2020	Other services to the public	20	19	33	18	10	0	0	28	39	10
2020	None of the above	14	17	42	20	8	0	0	28	31	24
2019	Client contact centre	9	0	14	28	49	0	0	77	9	16
2019	Communications or public affairs	0	0	37	33	30	0	0	63	0	24
2019	Legal services	7	9	37	30	16	0	0	46	17	43
2019	Administration and operations	8	8	32	27	20	3	2	50	17	124
2019	Human resources	7	10	50	13	20	0	0	33	17	27
2019	Financial management	12	13	37	17	21	0	0	38	25	24
2019	Information technology	6	18	39	33	0	3	0	34	25	30
2019	None of the above	12	14	45	8	17	0	3	26	27	26
2018	Communications or public affairs	4	0	47	35	13	0	0	48	4	22
2018	Legal services	5	26	29	30	10	0	0	39	32	39
2018	Administration and operations	6	19	32	24	19	0	0	43	25	102
2018	Human resources	9	7	55	19	11	0	0	29	16	26
2018	Financial management	9	24	57	5	5	0	0	9	33	21
2018	Information technology	10	5	29	37	13	5	0	53	16	18
2018	Other services to the public	8	10	17	29	36	0	0	65	18	11
2018	None of the above	11	23	43	23	0	0	0	23	34	19

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Compensation

Pay or other compensation issues

Question 88. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Total responses
2022	Client contact centre	6	54	35	6	25
2022	Communications or public affairs	11	75	11	3	35
2022	Legal services	17	69	14	0	65
2022	Administration and operations	11	73	12	4	165
2022	Human resources	16	74	8	3	40
2022	Financial management	12	71	11	6	20
2022	Information technology	10	75	15	0	50
2022	Project management	14	72	14	0	15
2022	Other services to the public	12	58	25	5	15
2022	None of the above	5	76	16	3	40
2020	Client contact centre	32	55	13	0	15
2020	Communications or public affairs	13	56	25	5	39
2020	Legal services	17	62	21	0	48
2020	Administration and operations	13	67	18	2	135
2020	Human resources	24	68	8	0	34
2020	Financial management	30	70	0	0	20
2020	Information management	10	64	26	0	11
2020	Information technology	18	54	26	2	40
2020	Other services to the public	29	32	39	0	10
2020	None of the above	15	66	18	0	24

Of those who indicated that their pay or other compensation had been affected:

Question 89. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Legal services	67	33	10
2022	Administration and operations	40	60	20
2020	Administration and operations	47	53	17

Question 92. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	28	35	0	0	4	9	23	94	6	25
2022	Communications or public affairs	60	15	6	5	3	0	11	84	9	35
2022	Legal services	40	15	10	4	6	2	22	73	14	65
2022	Administration and operations	49	10	12	3	2	3	22	78	7	165
2022	Human resources	32	11	11	9	4	0	33	63	20	40
2022	Financial management	37	17	22	0	0	4	19	71	0	20
2022	Information technology	50	20	4	2	5	3	16	86	9	50
2022	Project management	36	0	0	31	12	0	21	46	54	15
2022	Other services to the public	49	12	6	5	0	0	28	85	6	15
2022	None of the above	41	12	6	4	10	6	22	73	19	40
2020	Client contact centre	48	13	7	6	6	13	6	76	16	15
2020	Communications or public affairs	33	23	10	8	5	0	21	71	16	39
2020	Legal services	51	14	7	4	7	0	17	79	13	48
2020	Administration and operations	39	18	12	4	5	4	17	74	11	135
2020	Human resources	24	30	17	17	9	0	3	56	27	34
2020	Financial management	54	30	5	5	0	0	5	89	5	20
2020	Information management	37	18	19	0	0	18	8	74	0	11
2020	Information technology	54	13	10	11	5	2	5	72	17	40
2020	Other services to the public	43	29	0	10	0	0	19	88	12	10
2020	None of the above	49	4	25	4	4	0	14	62	10	24
2019	Client contact centre	81	4	0	5	5	0	5	90	10	16
2019	Communications or public affairs	37	18	7	7	7	4	19	71	19	24
2019	Legal services	49	12	13	6	6	0	13	71	15	47
2019	Administration and operations	41	8	18	5	6	2	20	63	14	124
2019	Human resources	44	23	13	13	7	0	0	67	20	27
2019	Financial management	46	17	16	8	12	0	0	63	21	24
2019	Information technology	36	21	9	13	6	3	12	67	22	30
2019	None of the above	57	12	11	6	6	0	9	75	13	26
2018	Communications or public affairs	27	13	12	13	13	0	20	51	34	22
2018	Legal services	61	15	8	8	5	0	3	78	13	40
2018	Administration and operations	53	11	12	9	6	1	8	69	17	103
2018	Human resources	44	15	26	4	11	0	0	59	15	26
2018	Financial management	37	23	13	14	5	0	9	66	20	22
2018	Information technology	62	0	11	11	16	0	0	62	27	17
2018	Other services to the public	44	10	31	6	0	0	10	60	7	12
2018	None of the above	60	5	14	14	5	0	4	67	19	20

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 90. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Legal services	45	38	10	0	7	0	83	7	10
2022	Administration and operations	30	13	4	27	20	5	46	50	20
2020	Administration and operations	32	13	21	22	0	12	51	25	17

Of those who indicated that their pay or other compensation had been affected:

Question 91. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Legal services	9	30	9	9	24	19	49	41	10
2022	Administration and operations	9	18	7	10	56	0	27	65	20
2020	Administration and operations	13	0	27	24	25	12	14	55	17

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Date modified:: 2019-03-01

2022 Public Service Employee Survey Results by Theme for Administrative Tribunals Support Service of Canada by Question 109. With which of the following communities do you most closely identify in relation to your current job?

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 53. I would recommend my department or agency as a great place to work.

Question 54. I am satisfied with my department or agency.

Question 55. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 25. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 28. My immediate supervisor keeps me informed about the issues affecting my work.

Question 30. I am satisfied with the quality of supervision I receive.

Question 32. Senior managers in my department or agency lead by example in ethical behaviour.

Question 33. I have confidence in the senior management of my department or agency.

Question 34. Senior management in my department or agency makes effective and timely decisions.

Question 35. Essential information flows effectively from senior management to staff.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 26. I receive useful feedback from my immediate supervisor on my job performance.

Question 4. I get the training I need to do my job.

Question 27. I feel that my immediate supervisor supports my career goals.

Question 42. My department or agency does a good job of supporting employee career development.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 45. I feel I would be supported by my department or agency if I proposed a new idea.

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 29. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).

Question 56_1. Do you intend to leave your current position in the next two years?

Question 56_2. Please indicate your reason for leaving.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 37. My department or agency does a good job of communicating its vision, mission and goals.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... too many approval stages.

Question 18c. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18e. I feel that the quality of my work suffers because of... high staff turnover.

Question 18f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18g. I feel that the quality of my work suffers because of... unreliable technology.

Question 38. I feel that change is managed well in my department or agency.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 46. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 47. My department or agency implements activities and practices that support a diverse workforce.

Question 52. Overall, my department or agency treats me with respect.

Question 23. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Question 48. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 49. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Question 51. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 39. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 40. My department or agency does a good job of promoting values and ethics in the workplace.

Question 41. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 1. I have the tools, technology and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 31. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 36. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 57. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 58a. From whom did you experience harassment on the job? ...Co-workers

Question 58b. From whom did you experience harassment on the job? …Individuals with authority over me

Question 58d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 58e. From whom did you experience harassment on the job? …Individuals from other departments or agencies

Question 58f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)

Question 58g. From whom did you experience harassment on the job? …Other

Question 59b. Please indicate the nature of the harassment you experienced. ...Excessive control

Question 59d. Please indicate the nature of the harassment you experienced. ...Humiliation

Question 59f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Question 59h. Please indicate the nature of the harassment you experienced. ...Physical violence

Question 59i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Question 59j. Please indicate the nature of the harassment you experienced. ...Threat

Question 59m. Please indicate the nature of the harassment you experienced. ...Other