2022 Public Service Employee Survey Results by Theme for Canada Economic Development for Quebec Regions by Question 109. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2022 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Employee engagement
- Employee engagement
Leadership
- Immediate supervisor
- Senior management
Workforce
Workplace
Workplace well-being
Compensation
- Pay or other compensation issues
- Support to resolve pay or other compensation issues

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	51	21	25	0	0	3	0	74	0	25
2022	Communications or public affairs	27	44	13	7	10	0	0	70	17	25
2022	Administration and operations	33	54	5	5	3	0	0	87	8	95
2022	Human resources	24	53	17	5	0	0	0	78	5	20
2022	Financial management	36	51	10	3	0	0	0	88	3	30
2022	Information technology	48	38	5	5	4	0	0	86	9	20
2022	Policy	33	48	15	0	5	0	0	81	5	20
2022	Project management	59	21	6	8	6	0	0	80	13	15
2022	Other services to the public	49	45	5	0	0	0	0	95	0	15
2022	None of the above	29	42	18	0	0	0	10	80	0	10
2020	Client contact centre	42	48	10	0	0	0	0	90	0	18
2020	Communications or public affairs	28	55	5	12	0	0	0	83	12	25
2020	Administration and operations	29	50	11	7	3	0	0	79	10	99
2020	Human resources	29	42	18	12	0	0	0	71	12	17
2020	Financial management	46	41	3	10	0	0	0	87	10	29
2020	Information technology	27	51	11	10	0	0	0	78	10	19
2020	Policy	24	40	21	15	0	0	0	64	15	20
2020	Project management	40	43	0	18	0	0	0	82	18	22
2020	Other services to the public	39	39	22	0	0	0	0	78	0	13
2020	None of the above	63	19	17	0	0	0	0	83	0	10
2019	Client contact centre	31	56	13	0	0	0	0	87	0	16
2019	Communications or public affairs	27	39	0	11	17	6	0	70	30	18
2019	Administration and operations	26	59	9	5	0	0	0	85	5	75
2019	Human resources	50	6	19	18	6	0	0	57	24	16
2019	Financial management	17	68	7	8	0	0	0	85	8	27
2019	Information technology	53	40	7	0	0	0	0	93	0	15
2019	Policy	42	52	5	0	0	0	0	95	0	19
2019	Project management	45	37	0	19	0	0	0	81	19	11
2019	None of the above	30	40	10	10	10	0	0	71	19	10
2018	Client contact centre	13	68	13	6	0	0	0	81	6	15
2018	Communications or public affairs	12	51	25	13	0	0	0	62	13	16
2018	Administration and operations	29	50	17	1	2	0	0	79	4	81
2018	Human resources	46	27	10	10	8	0	0	72	18	11
2018	Financial management	23	38	30	4	4	0	0	62	9	23
2018	Policy	43	52	0	5	0	0	0	95	5	19
2018	Other services to the public	38	55	0	7	0	0	0	93	7	13

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	50	22	17	8	3	0	72	11	25
2022	Communications or public affairs	36	44	3	17	0	0	80	17	25
2022	Administration and operations	29	44	14	9	4	0	73	13	100
2022	Human resources	18	40	15	27	0	0	58	27	20
2022	Financial management	20	61	17	3	0	0	81	3	30
2022	Information technology	45	36	4	10	4	0	81	14	20
2022	Policy	19	56	5	10	9	0	75	20	20
2022	Project management	35	38	14	13	0	0	73	13	15
2022	Other services to the public	38	33	29	0	0	0	71	0	15
2022	None of the above	10	54	17	9	0	10	71	10	10
2020	Client contact centre	30	33	26	11	0	0	63	11	18
2020	Communications or public affairs	23	45	12	16	4	0	68	20	25
2020	Administration and operations	25	37	24	13	2	0	62	15	99
2020	Human resources	42	23	12	17	5	0	65	23	17
2020	Financial management	29	48	10	13	0	0	77	13	29
2020	Information technology	47	42	5	5	0	0	90	5	19
2020	Policy	38	21	26	15	0	0	59	15	20
2020	Project management	37	27	17	19	0	0	64	19	22
2020	Other services to the public	34	44	8	15	0	0	78	15	13
2020	None of the above	30	70	0	0	0	0	100	0	10
2019	Client contact centre	19	43	25	13	0	0	62	13	16
2019	Communications or public affairs	11	39	16	22	11	0	51	34	18
2019	Administration and operations	24	46	22	8	1	0	69	9	75
2019	Human resources	31	32	5	19	12	0	63	32	16
2019	Financial management	17	45	19	19	0	0	62	19	27
2019	Information technology	57	36	7	0	0	0	93	0	14
2019	Policy	42	37	15	5	0	0	79	5	19
2019	Project management	36	46	9	9	0	0	81	9	11
2019	None of the above	30	40	10	10	10	0	71	19	10
2018	Client contact centre	6	76	18	0	0	0	82	0	16
2018	Communications or public affairs	18	38	31	13	0	0	56	13	16
2018	Administration and operations	25	46	23	4	2	0	71	6	82
2018	Human resources	29	35	17	19	0	0	64	19	11
2018	Financial management	18	25	34	23	0	0	43	23	23
2018	Policy	36	58	5	0	0	0	95	0	19
2018	Other services to the public	25	68	0	0	7	0	93	7	13

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	51	23	26	0	0	0	0	74	0	25
2022	Communications or public affairs	47	26	13	8	5	0	0	74	13	25
2022	Administration and operations	37	51	8	4	1	0	0	87	5	100
2022	Human resources	24	48	17	11	0	0	0	72	11	20
2022	Financial management	37	57	6	0	0	0	0	94	0	30
2022	Information technology	52	39	0	5	4	0	0	91	9	20
2022	Policy	42	39	15	0	5	0	0	81	5	20
2022	Project management	32	54	6	8	0	0	0	87	8	15
2022	Other services to the public	63	32	5	0	0	0	0	95	0	15
2022	None of the above	9	71	10	0	0	0	10	89	0	10
2020	Client contact centre	34	54	12	0	0	0	0	88	0	18
2020	Communications or public affairs	44	32	13	12	0	0	0	75	12	25
2020	Administration and operations	39	37	18	4	2	0	0	76	6	98
2020	Human resources	36	31	28	0	5	0	0	66	5	17
2020	Financial management	53	27	10	7	3	0	0	80	10	29
2020	Information technology	52	31	17	0	0	0	0	83	0	19
2020	Policy	38	36	15	10	0	0	0	74	10	20
2020	Project management	36	45	14	5	0	0	0	81	5	22
2020	Other services to the public	69	17	7	7	0	0	0	85	7	13
2020	None of the above	51	41	0	9	0	0	0	91	9	10
2019	Client contact centre	50	44	6	0	0	0	0	94	0	16
2019	Communications or public affairs	38	34	6	11	6	6	0	76	18	18
2019	Administration and operations	40	46	12	3	0	0	0	86	3	75
2019	Human resources	50	32	5	6	6	0	0	82	12	16
2019	Financial management	32	60	7	0	0	0	0	93	0	27
2019	Information technology	60	33	7	0	0	0	0	93	0	15
2019	Policy	48	47	5	0	0	0	0	95	0	19
2019	Project management	36	46	9	9	0	0	0	81	9	11
2019	None of the above	20	41	29	10	0	0	0	61	10	10
2018	Client contact centre	40	34	13	13	0	0	0	74	13	15
2018	Communications or public affairs	25	69	6	0	0	0	0	94	0	16
2018	Administration and operations	43	42	12	2	0	0	0	86	2	82
2018	Human resources	46	54	0	0	0	0	0	100	0	11
2018	Financial management	34	56	5	5	0	0	0	90	5	21
2018	Policy	47	48	5	0	0	0	0	95	0	19
2018	Other services to the public	30	55	0	15	0	0	0	85	15	13

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	55	30	8	7	0	0	0	85	7	25
2022	Communications or public affairs	31	43	17	9	0	0	0	74	9	25
2022	Administration and operations	36	46	8	6	2	2	0	84	8	100
2022	Human resources	30	37	28	5	0	0	0	66	5	20
2022	Financial management	32	56	9	3	0	0	0	88	3	30
2022	Information technology	61	18	0	11	10	0	0	80	20	20
2022	Policy	29	52	15	0	5	0	0	80	5	20
2022	Project management	41	40	6	13	0	0	0	80	13	15
2022	Other services to the public	56	39	5	0	0	0	0	95	0	15
2022	None of the above	10	62	18	0	0	0	10	80	0	10
2020	Client contact centre	30	60	5	6	0	0	0	90	6	18
2020	Communications or public affairs	30	53	9	8	0	0	0	83	8	24
2020	Administration and operations	30	48	13	6	3	0	0	77	9	98
2020	Human resources	32	40	17	11	0	0	0	73	11	17
2020	Financial management	39	45	3	10	3	0	0	83	13	29
2020	Information technology	43	45	11	0	0	0	0	89	0	19
2020	Policy	29	40	10	15	5	0	0	69	21	20
2020	Project management	27	54	5	14	0	0	0	81	14	22
2020	Other services to the public	39	47	7	7	0	0	0	85	7	13
2019	Client contact centre	31	56	13	0	0	0	0	87	0	16
2019	Communications or public affairs	22	49	0	17	6	6	0	76	24	18
2019	Administration and operations	35	50	11	4	0	0	0	85	4	74
2019	Human resources	44	24	13	13	6	0	0	69	19	16
2019	Financial management	25	64	8	4	0	0	0	89	4	27
2019	Information technology	53	47	0	0	0	0	0	100	0	15
2019	Policy	48	36	11	5	0	0	0	84	5	19
2019	Project management	36	55	9	0	0	0	0	91	0	11
2019	None of the above	20	61	10	0	10	0	0	81	10	10
2018	Client contact centre	18	64	12	6	0	0	0	82	6	16
2018	Communications or public affairs	24	51	19	6	0	0	0	75	6	16
2018	Administration and operations	29	53	14	2	1	0	0	82	4	82
2018	Human resources	37	45	10	8	0	0	0	82	8	11
2018	Financial management	33	44	14	9	0	0	0	77	9	22
2018	Policy	38	52	11	0	0	0	0	89	0	19
2018	Other services to the public	23	62	0	15	0	0	0	85	15	13

Question 53. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	57	31	0	6	7	0	87	13	25
2022	Communications or public affairs	39	44	17	0	0	0	83	0	25
2022	Administration and operations	43	42	10	2	2	1	87	4	95
2022	Human resources	19	32	20	18	11	0	51	29	20
2022	Financial management	31	34	23	9	3	0	65	12	30
2022	Information technology	66	14	4	6	10	0	80	16	20
2022	Policy	35	27	34	0	5	0	62	5	20
2022	Project management	25	42	20	6	0	7	72	6	15
2022	Other services to the public	31	56	13	0	0	0	87	0	15
2022	None of the above	29	35	27	9	0	0	64	9	10
2020	Client contact centre	36	48	11	0	6	0	84	6	18
2020	Communications or public affairs	29	48	16	8	0	0	76	8	25
2020	Administration and operations	39	31	17	13	0	0	70	13	99
2020	Human resources	30	23	7	23	11	7	57	36	17
2020	Financial management	27	25	31	10	7	0	52	17	29
2020	Information technology	42	38	15	0	5	0	79	5	19
2020	Policy	43	31	10	10	5	0	74	15	20
2020	Project management	42	25	22	11	0	0	67	11	22
2020	Other services to the public	31	39	8	22	0	0	70	22	13
2020	None of the above	48	43	10	0	0	0	90	0	10
2019	Client contact centre	27	53	13	7	0	0	80	7	15
2019	Communications or public affairs	28	11	33	28	0	0	39	28	18
2019	Administration and operations	39	48	11	0	2	0	87	2	74
2019	Human resources	12	56	0	25	6	0	68	32	16
2019	Financial management	23	30	20	16	12	0	53	27	26
2019	Information technology	53	27	13	7	0	0	80	7	15
2019	Policy	47	37	16	0	0	0	84	0	19
2019	Project management	36	46	9	9	0	0	82	9	11
2019	None of the above	20	40	30	0	10	0	60	10	10
2018	Client contact centre	24	64	6	6	0	0	88	6	16
2018	Communications or public affairs	20	20	54	7	0	0	40	7	15
2018	Administration and operations	33	49	16	2	0	0	82	2	83
2018	Human resources	28	19	35	10	8	0	47	18	11
2018	Financial management	17	17	35	22	9	0	35	31	23
2018	Policy	43	46	11	0	0	0	89	0	19
2018	Other services to the public	23	55	0	22	0	0	78	22	13

Question 54. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	49	34	6	4	7	0	0	83	11	25
2022	Communications or public affairs	39	44	16	0	0	0	0	84	0	25
2022	Administration and operations	35	47	13	2	2	0	0	83	4	95
2022	Human resources	19	32	20	18	11	0	0	51	29	20
2022	Financial management	35	44	15	3	3	0	0	79	5	30
2022	Information technology	62	19	10	0	10	0	0	80	10	20
2022	Policy	25	51	15	5	5	0	0	76	9	20
2022	Project management	41	47	6	6	0	0	0	88	6	15
2022	Other services to the public	31	51	13	5	0	0	0	82	5	15
2022	None of the above	18	35	36	0	0	0	10	60	0	10
2020	Client contact centre	33	45	17	6	0	0	0	77	6	17
2020	Communications or public affairs	25	56	12	4	4	0	0	80	8	25
2020	Administration and operations	34	37	17	11	0	1	0	72	11	98
2020	Human resources	32	26	24	6	6	7	0	62	12	16
2020	Financial management	24	42	24	7	3	0	0	65	10	29
2020	Information technology	42	38	15	0	5	0	0	79	5	19
2020	Policy	40	29	15	10	5	0	0	69	15	20
2020	Project management	33	31	22	14	0	0	0	64	14	22
2020	Other services to the public	31	46	8	7	7	0	0	78	15	13
2020	None of the above	60	31	10	0	0	0	0	90	0	10
2019	Client contact centre	25	37	25	13	0	0	0	63	13	16
2019	Communications or public affairs	17	11	55	6	11	0	0	28	17	18
2019	Administration and operations	37	53	7	1	1	0	0	91	3	74
2019	Human resources	13	56	0	25	6	0	0	68	32	16
2019	Financial management	22	40	15	11	7	4	0	65	20	27
2019	Information technology	60	27	7	7	0	0	0	87	7	15
2019	Policy	42	41	16	0	0	0	0	84	0	19
2019	Project management	36	37	9	9	0	9	0	80	10	11
2019	None of the above	20	21	50	0	10	0	0	40	10	10
2018	Client contact centre	12	76	6	6	0	0	0	88	6	16
2018	Communications or public affairs	24	25	45	6	0	0	0	49	6	16
2018	Administration and operations	31	53	13	4	0	0	0	84	4	83
2018	Human resources	28	28	27	10	8	0	0	55	18	11
2018	Financial management	17	13	35	31	4	0	0	30	35	23
2018	Policy	51	32	17	0	0	0	0	83	0	18
2018	Other services to the public	23	55	0	22	0	0	0	78	22	13

Question 55. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	40	29	17	0	11	3	0	72	11	25
2022	Communications or public affairs	38	32	12	5	0	14	0	81	5	25
2022	Administration and operations	41	27	15	6	3	8	0	74	9	95
2022	Human resources	19	32	5	12	17	15	0	60	34	20
2022	Financial management	36	27	6	6	8	13	3	75	17	30
2022	Information technology	53	19	19	0	10	0	0	72	10	20
2022	Policy	16	41	14	9	10	9	0	63	22	20
2022	Project management	31	41	7	12	0	8	0	79	13	15
2022	Other services to the public	38	57	6	0	0	0	0	94	0	15
2022	None of the above	29	17	37	9	9	0	0	46	18	10
2020	Client contact centre	19	42	23	5	6	5	0	65	12	18
2020	Communications or public affairs	38	37	12	8	4	0	0	75	12	24
2020	Administration and operations	34	27	17	12	6	2	2	64	18	99
2020	Human resources	23	30	24	12	11	0	0	53	23	17
2020	Financial management	39	23	21	10	7	0	0	62	17	29
2020	Information technology	47	11	22	10	5	4	0	61	16	19
2020	Policy	24	35	21	15	5	0	0	59	21	20
2020	Project management	22	31	24	8	15	0	0	53	23	22
2020	Other services to the public	48	29	15	7	0	0	0	78	7	13
2020	None of the above	39	31	9	10	0	12	0	79	11	10
2019	Client contact centre	25	12	38	25	0	0	0	37	25	16
2019	Communications or public affairs	22	22	16	11	22	6	0	48	36	18
2019	Administration and operations	36	39	15	5	2	1	1	77	8	75
2019	Human resources	33	33	7	0	27	0	0	67	27	15
2019	Financial management	18	29	30	7	7	7	0	51	16	27
2019	Information technology	53	20	20	7	0	0	0	73	7	15
2019	Policy	37	15	16	27	4	0	0	52	32	19
2019	Project management	36	0	27	9	19	0	9	40	30	11
2019	None of the above	30	10	30	10	10	10	0	45	22	10
2018	Client contact centre	30	32	12	12	0	14	0	72	14	16
2018	Communications or public affairs	19	25	38	13	0	5	0	46	13	16
2018	Administration and operations	27	39	17	10	0	6	1	71	10	83
2018	Human resources	28	28	27	10	8	0	0	55	18	11
2018	Financial management	12	19	21	22	26	0	0	31	48	23
2018	Policy	41	21	32	5	0	0	0	63	5	19
2018	Other services to the public	38	31	9	22	0	0	0	69	22	13

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Leadership

Immediate supervisor

Question 25. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	34	52	10	4	0	0	0	86	4	25
2022	Communications or public affairs	47	45	8	0	0	0	0	92	0	25
2022	Administration and operations	58	27	6	4	0	1	5	89	5	100
2022	Human resources	47	44	5	0	0	5	0	95	0	20
2022	Financial management	52	35	13	0	0	0	0	87	0	30
2022	Information technology	75	25	0	0	0	0	0	100	0	20
2022	Policy	57	43	0	0	0	0	0	100	0	20
2022	Project management	48	46	6	0	0	0	0	94	0	15
2022	Other services to the public	56	31	13	0	0	0	0	87	0	15
2022	None of the above	55	28	8	9	0	0	0	83	9	10
2020	Client contact centre	44	38	18	0	0	0	0	82	0	18
2020	Communications or public affairs	52	40	4	0	0	0	4	96	0	25
2020	Administration and operations	46	30	17	3	1	1	2	78	4	99
2020	Human resources	43	21	20	11	5	0	0	64	16	17
2020	Financial management	56	34	3	0	3	0	3	93	4	29
2020	Information technology	53	41	0	0	0	0	5	100	0	19
2020	Policy	59	36	5	0	0	0	0	95	0	20
2020	Project management	52	35	0	10	4	0	0	86	14	22
2020	Other services to the public	39	39	15	0	0	0	7	84	0	13
2020	None of the above	81	10	0	10	0	0	0	90	10	10
2019	Client contact centre	50	19	25	6	0	0	0	69	6	16
2019	Communications or public affairs	61	17	17	6	0	0	0	78	6	18
2019	Administration and operations	48	40	8	0	0	1	3	92	0	75
2019	Human resources	57	25	12	0	6	0	0	82	6	16
2019	Financial management	55	30	15	0	0	0	0	85	0	27
2019	Information technology	40	53	0	7	0	0	0	93	7	15
2019	Policy	78	22	0	0	0	0	0	100	0	19
2019	Project management	54	28	0	9	0	9	0	90	10	11
2019	None of the above	30	30	20	10	0	0	10	67	11	10

Question 28. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	46	46	4	4	0	0	0	93	4	25
2022	Communications or public affairs	38	54	5	4	0	0	0	92	4	25
2022	Administration and operations	56	34	4	3	2	0	1	91	5	100
2022	Human resources	58	26	10	6	0	0	0	84	6	20
2022	Financial management	55	26	19	0	0	0	0	81	0	30
2022	Information technology	56	30	4	5	4	0	0	86	9	20
2022	Policy	39	57	0	0	5	0	0	95	5	20
2022	Project management	55	31	14	0	0	0	0	86	0	15
2022	Other services to the public	73	14	13	0	0	0	0	87	0	15
2022	None of the above	45	37	18	0	0	0	0	82	0	10
2020	Client contact centre	51	44	6	0	0	0	0	94	0	18
2020	Communications or public affairs	51	45	0	0	4	0	0	96	4	25
2020	Administration and operations	42	40	11	4	3	0	0	82	7	99
2020	Human resources	25	40	19	5	10	0	0	66	15	17
2020	Financial management	59	34	3	3	0	0	0	93	3	29
2020	Information technology	53	41	5	0	0	0	0	95	0	19
2020	Policy	64	21	15	0	0	0	0	85	0	20
2020	Project management	60	27	4	4	4	0	0	88	8	22
2020	Other services to the public	47	39	0	15	0	0	0	85	15	13
2020	None of the above	63	27	0	10	0	0	0	90	10	10
2019	Client contact centre	25	44	12	19	0	0	0	69	19	16
2019	Communications or public affairs	38	39	0	22	0	0	0	78	22	18
2019	Administration and operations	41	45	8	4	0	0	1	88	4	75
2019	Human resources	31	37	0	19	12	0	0	68	32	16
2019	Financial management	40	56	0	4	0	0	0	96	4	27
2019	Information technology	34	60	7	0	0	0	0	93	0	15
2019	Policy	51	38	11	0	0	0	0	89	0	19
2019	Project management	45	46	0	9	0	0	0	91	9	11
2019	None of the above	0	50	40	0	10	0	0	50	10	10
2018	Client contact centre	32	62	0	6	0	0	0	94	6	16
2018	Communications or public affairs	51	31	6	0	0	5	6	93	0	16
2018	Administration and operations	38	47	12	1	1	0	1	86	2	82
2018	Human resources	47	44	10	0	0	0	0	90	0	11
2018	Financial management	14	51	13	22	0	0	0	65	22	23
2018	Policy	16	52	22	11	0	0	0	68	11	19
2018	Other services to the public	61	25	0	7	7	0	0	86	14	13

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	70	21	0	10	0	0	0	90	10	25
2022	Communications or public affairs	54	29	10	7	0	0	0	83	7	25
2022	Administration and operations	59	30	5	5	1	0	0	89	6	100
2022	Human resources	42	37	16	5	0	0	0	79	5	20
2022	Financial management	58	33	5	0	4	0	0	91	4	30
2022	Information technology	68	18	4	5	4	0	0	86	9	20
2022	Policy	39	43	14	0	5	0	0	81	5	20
2022	Project management	32	50	12	0	6	0	0	82	6	15
2022	Other services to the public	56	32	12	0	0	0	0	88	0	15
2022	None of the above	45	28	17	0	0	0	10	81	0	10
2020	Client contact centre	47	37	10	6	0	0	0	84	6	18
2020	Communications or public affairs	73	19	4	0	0	4	0	96	0	25
2020	Administration and operations	48	34	10	4	2	1	0	83	7	99
2020	Human resources	42	32	11	11	5	0	0	74	15	17
2020	Financial management	80	13	0	3	3	0	0	93	7	29
2020	Information technology	65	30	0	5	0	0	0	95	5	19
2020	Policy	54	46	0	0	0	0	0	100	0	20
2020	Project management	63	23	5	8	0	0	0	86	8	22
2020	Other services to the public	71	7	22	0	0	0	0	78	0	13
2020	None of the above	78	12	0	0	10	0	0	90	10	10
2019	Client contact centre	25	44	19	12	0	0	0	69	12	16
2019	Communications or public affairs	45	33	6	6	11	0	0	78	17	18
2019	Administration and operations	49	43	8	0	0	0	0	92	0	75
2019	Human resources	25	44	12	6	12	0	0	69	19	16
2019	Financial management	55	34	8	4	0	0	0	88	4	27
2019	Information technology	47	53	0	0	0	0	0	100	0	15
2019	Policy	52	37	11	0	0	0	0	89	0	19
2019	Project management	44	37	9	9	0	0	0	81	9	11
2019	None of the above	29	31	19	10	10	0	0	60	20	10
2018	Client contact centre	56	38	0	6	0	0	0	94	6	16
2018	Communications or public affairs	54	33	13	0	0	0	0	87	0	15
2018	Administration and operations	41	40	14	2	2	0	1	81	5	83
2018	Human resources	55	27	0	18	0	0	0	82	18	11
2018	Financial management	22	38	26	13	0	0	0	61	13	23
2018	Policy	20	58	11	11	0	0	0	78	11	19
2018	Other services to the public	69	10	7	7	7	0	0	79	14	13

Senior management

Question 32. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	39	33	8	4	9	7	0	77	14	25
2022	Communications or public affairs	42	50	4	0	4	0	0	91	4	25
2022	Administration and operations	47	36	9	1	2	5	0	88	3	100
2022	Human resources	17	39	27	12	0	5	0	59	13	20
2022	Financial management	30	42	9	3	6	10	0	80	10	30
2022	Information technology	37	38	15	10	0	0	0	75	10	20
2022	Policy	29	46	15	0	5	5	0	79	5	20
2022	Project management	27	53	12	8	0	0	0	80	8	15
2022	Other services to the public	38	44	5	5	0	8	0	88	6	15
2022	None of the above	28	26	26	0	10	10	0	60	11	10
2020	Client contact centre	29	60	0	11	0	0	0	89	11	18
2020	Communications or public affairs	33	20	27	8	4	8	0	58	13	25
2020	Administration and operations	26	46	15	5	1	8	0	78	6	99
2020	Human resources	23	23	12	18	11	13	0	54	33	17
2020	Financial management	38	28	27	0	3	3	0	68	4	29
2020	Information technology	42	16	22	10	0	10	0	64	11	19
2020	Policy	36	38	5	15	5	0	0	74	21	20
2020	Project management	38	34	10	13	0	5	0	76	13	22
2020	Other services to the public	24	53	0	15	0	7	0	84	16	13
2020	None of the above	47	43	10	0	0	0	0	90	0	10
2019	Client contact centre	6	32	37	19	6	0	0	38	25	16
2019	Communications or public affairs	6	11	39	33	6	6	0	18	41	18
2019	Administration and operations	15	54	15	5	3	7	1	75	9	74
2019	Human resources	0	62	13	19	6	0	0	62	25	16
2019	Financial management	10	40	23	15	8	4	0	53	24	27
2019	Information technology	40	27	20	0	0	13	0	77	0	15
2019	Policy	16	47	5	32	0	0	0	63	32	19
2019	Project management	27	46	9	9	0	9	0	80	10	11
2019	None of the above	10	40	30	10	10	0	0	50	20	10
2018	Client contact centre	6	32	38	6	0	18	0	46	7	16
2018	Communications or public affairs	5	19	31	19	19	6	0	26	41	16
2018	Administration and operations	17	53	16	3	1	10	0	78	4	83
2018	Human resources	28	36	28	0	8	0	0	64	8	11
2018	Financial management	9	21	25	22	17	4	0	32	41	23
2018	Policy	21	36	16	16	5	5	0	61	22	19
2018	Other services to the public	23	23	40	7	0	7	0	50	8	13

Question 33. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	26	50	11	9	3	0	0	77	13	25
2022	Communications or public affairs	25	42	24	4	4	0	0	68	8	25
2022	Administration and operations	34	44	15	5	1	1	0	79	6	100
2022	Human resources	11	44	21	12	11	0	0	55	23	20
2022	Financial management	20	43	27	6	3	0	0	64	9	30
2022	Information technology	36	34	10	4	16	0	0	70	20	20
2022	Policy	29	42	24	0	5	0	0	72	5	20
2022	Project management	27	48	12	6	8	0	0	74	13	15
2022	Other services to the public	31	45	8	16	0	0	0	76	16	15
2022	None of the above	30	34	17	9	10	0	0	64	19	10
2020	Client contact centre	13	55	21	11	0	0	0	68	11	18
2020	Communications or public affairs	33	24	31	8	4	0	0	57	12	25
2020	Administration and operations	23	36	27	11	2	1	0	60	13	99
2020	Human resources	13	40	12	23	5	7	0	57	30	17
2020	Financial management	35	17	35	3	7	3	0	53	11	29
2020	Information technology	47	20	23	5	5	0	0	67	10	19
2020	Policy	40	29	10	10	10	0	0	69	21	20
2020	Project management	28	31	21	19	0	0	0	60	19	22
2020	Other services to the public	17	53	7	8	15	0	0	70	22	13
2019	Client contact centre	6	32	24	25	6	6	0	41	33	16
2019	Communications or public affairs	6	11	28	44	11	0	0	17	55	18
2019	Administration and operations	17	50	19	11	1	1	1	68	12	75
2019	Human resources	19	31	24	19	6	0	0	50	25	16
2019	Financial management	17	26	34	11	11	0	0	43	23	27
2019	Information technology	40	33	27	0	0	0	0	73	0	15
2019	Policy	27	36	32	5	0	0	0	63	5	19
2019	Project management	27	36	28	0	9	0	0	63	9	11
2019	None of the above	10	40	10	20	10	10	0	56	33	10
2018	Client contact centre	14	36	38	12	0	0	0	50	12	16
2018	Communications or public affairs	5	13	19	45	19	0	0	18	63	16
2018	Administration and operations	15	54	20	6	1	3	0	71	8	83
2018	Human resources	28	36	28	0	8	0	0	64	8	11
2018	Financial management	9	17	38	18	17	0	0	26	36	23
2018	Policy	27	41	22	5	5	0	0	68	11	19
2018	Other services to the public	16	54	23	7	0	0	0	70	7	13

Question 34. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	12	51	22	13	3	0	0	62	16	25
2022	Communications or public affairs	22	38	36	4	0	0	0	60	4	25
2022	Administration and operations	22	33	32	6	2	5	0	58	8	100
2022	Human resources	6	44	32	17	0	0	0	51	17	20
2022	Financial management	13	42	13	18	11	3	0	56	30	30
2022	Information technology	21	40	14	9	16	0	0	62	24	20
2022	Policy	20	47	24	5	5	0	0	67	9	20
2022	Project management	27	40	20	6	8	0	0	67	13	15
2022	Other services to the public	19	44	13	16	0	8	0	68	18	15
2022	None of the above	10	35	18	17	10	10	0	50	30	10
2020	Client contact centre	14	41	22	23	0	0	0	55	23	17
2020	Communications or public affairs	21	36	27	8	4	4	0	59	12	25
2020	Administration and operations	14	34	26	18	4	4	0	50	23	99
2020	Human resources	13	30	11	18	15	7	6	50	38	17
2020	Financial management	14	45	18	14	3	7	0	63	18	29
2020	Information technology	47	5	38	0	10	0	0	52	10	19
2020	Policy	35	35	21	5	5	0	0	69	10	20
2020	Project management	29	30	19	22	0	0	0	59	22	22
2020	Other services to the public	0	31	22	22	15	10	0	35	41	13
2020	None of the above	47	33	19	0	0	0	0	81	0	10
2019	Client contact centre	6	32	24	19	6	13	0	44	29	16
2019	Communications or public affairs	6	11	17	49	11	6	0	18	64	18
2019	Administration and operations	6	44	30	15	3	1	1	52	18	75
2019	Human resources	0	56	25	0	6	13	0	64	7	16
2019	Financial management	7	33	23	23	11	4	0	41	35	27
2019	Information technology	33	20	33	14	0	0	0	53	14	15
2019	Policy	11	68	16	5	0	0	0	78	5	19
2019	Project management	27	36	19	0	9	9	0	69	10	11
2019	None of the above	0	31	30	10	10	20	0	38	24	10
2018	Client contact centre	6	26	30	24	0	14	0	37	28	16
2018	Communications or public affairs	6	0	19	45	19	12	0	7	72	16
2018	Administration and operations	10	38	42	6	0	3	0	50	6	82
2018	Human resources	19	27	46	0	8	0	0	46	8	11
2018	Financial management	9	13	38	17	23	0	0	22	40	23
2018	Policy	27	28	40	0	6	0	0	54	6	18
2018	Other services to the public	16	55	28	0	0	0	0	72	0	13

Question 35. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	30	40	17	9	3	0	70	13	25
2022	Communications or public affairs	21	42	25	12	0	0	63	12	25
2022	Administration and operations	30	50	15	3	1	1	81	4	100
2022	Human resources	22	38	22	17	0	0	61	17	20
2022	Financial management	25	45	13	16	0	0	70	16	30
2022	Information technology	46	34	5	10	4	0	80	15	20
2022	Policy	25	55	11	5	5	0	80	9	20
2022	Project management	32	41	13	6	8	0	73	13	15
2022	Other services to the public	26	23	46	6	0	0	49	6	15
2022	None of the above	20	44	17	9	10	0	64	19	10
2020	Client contact centre	24	43	16	16	0	0	68	16	18
2020	Communications or public affairs	22	57	16	0	4	0	79	4	24
2020	Administration and operations	23	57	15	0	4	1	81	4	98
2020	Human resources	19	47	5	12	10	7	70	24	17
2020	Financial management	21	44	21	10	3	0	65	14	29
2020	Information technology	38	25	27	0	10	0	63	10	19
2020	Policy	40	45	5	5	5	0	85	10	20
2020	Project management	29	43	14	14	0	0	73	14	22
2020	Other services to the public	24	46	7	15	7	0	70	22	13
2020	None of the above	47	43	10	0	0	0	90	0	10
2019	Client contact centre	0	44	18	19	6	13	50	29	16
2019	Communications or public affairs	17	33	11	22	17	0	49	39	18
2019	Administration and operations	7	54	24	11	3	1	62	14	75
2019	Human resources	0	37	25	25	13	0	37	38	16
2019	Financial management	10	41	15	15	15	4	53	31	27
2019	Information technology	27	47	20	7	0	0	73	7	15
2019	Policy	22	42	21	10	5	0	64	15	19
2019	Project management	18	36	28	9	9	0	54	19	11
2019	None of the above	0	30	40	20	10	0	30	30	10
2018	Client contact centre	6	44	24	18	8	0	50	26	16
2018	Communications or public affairs	6	25	12	32	25	0	31	57	16
2018	Administration and operations	14	44	27	12	0	3	59	13	82
2018	Human resources	19	46	8	18	8	0	65	27	11
2018	Financial management	9	30	38	0	23	0	39	23	23
2018	Policy	16	47	21	11	5	0	63	16	19
2018	Other services to the public	10	46	28	16	0	0	56	16	12

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	48	33	7	4	4	3	84	8	25
2022	Communications or public affairs	39	36	9	12	4	0	75	16	25
2022	Administration and operations	32	48	14	3	4	0	79	7	100
2022	Human resources	30	45	15	5	5	0	75	9	20
2022	Financial management	23	52	19	3	0	3	78	3	30
2022	Information technology	58	14	14	10	4	0	72	14	20
2022	Policy	49	23	18	6	5	0	72	10	20
2022	Project management	41	40	13	0	6	0	81	6	15
2022	Other services to the public	39	36	19	7	0	0	74	7	15
2022	None of the above	29	35	26	0	9	0	65	9	10
2020	Client contact centre	24	65	0	5	5	0	89	11	18
2020	Communications or public affairs	37	32	16	16	0	0	68	16	25
2020	Administration and operations	26	46	17	11	1	0	71	12	99
2020	Human resources	13	30	35	7	10	5	45	18	17
2020	Financial management	35	41	10	14	0	0	76	14	29
2020	Information technology	42	42	10	5	0	0	85	5	19
2020	Policy	43	36	10	5	5	0	79	10	20
2020	Project management	29	49	10	8	4	0	78	12	22
2020	Other services to the public	34	37	15	15	0	0	70	15	13
2020	None of the above	42	40	0	9	10	0	82	18	10
2019	Client contact centre	13	50	31	0	6	0	62	6	16
2019	Communications or public affairs	22	38	6	17	17	0	61	34	18
2019	Administration and operations	18	55	17	8	1	0	73	9	75
2019	Human resources	25	38	18	19	0	0	63	19	16
2019	Financial management	14	49	15	23	0	0	62	23	27
2019	Information technology	53	33	13	0	0	0	87	0	15
2019	Policy	48	37	10	0	5	0	85	5	19
2019	Project management	45	46	0	9	0	0	91	9	11
2019	None of the above	20	61	10	0	10	0	81	10	10
2018	Client contact centre	21	53	26	0	0	0	74	0	15
2018	Communications or public affairs	18	32	31	19	0	0	50	19	16
2018	Administration and operations	34	35	23	7	1	0	69	8	83
2018	Human resources	28	36	8	28	0	0	64	28	11
2018	Financial management	14	9	49	19	9	0	23	28	22
2018	Policy	27	56	17	0	0	0	83	0	18
2018	Other services to the public	23	40	23	7	7	0	64	14	13

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	46	23	24	0	7	0	69	7	25
2022	Communications or public affairs	30	44	26	0	0	0	74	0	25
2022	Administration and operations	26	61	5	7	1	0	87	8	100
2022	Human resources	5	53	10	16	16	0	58	32	20
2022	Financial management	31	57	4	5	3	0	89	7	30
2022	Information technology	24	53	14	4	4	0	77	9	20
2022	Policy	14	52	9	15	9	0	66	25	20
2022	Project management	26	53	14	8	0	0	78	8	15
2022	Other services to the public	44	38	12	0	5	0	83	5	15
2022	None of the above	0	65	26	9	0	0	65	9	10
2020	Client contact centre	24	50	15	11	0	0	74	11	18
2020	Communications or public affairs	24	56	8	13	0	0	79	13	25
2020	Administration and operations	23	41	17	17	2	0	64	19	96
2020	Human resources	37	18	7	23	15	0	55	38	17
2020	Financial management	45	34	10	7	3	0	80	10	29
2020	Information technology	43	30	6	21	0	0	73	21	19
2020	Policy	38	31	15	15	0	0	69	15	20
2020	Project management	25	40	18	18	0	0	64	18	22
2020	Other services to the public	22	56	8	15	0	0	78	15	13
2020	None of the above	42	39	9	10	0	0	82	10	10
2019	Client contact centre	25	50	13	6	6	0	75	13	16
2019	Communications or public affairs	22	49	6	17	6	0	72	22	18
2019	Administration and operations	12	66	18	4	0	0	78	4	74
2019	Human resources	6	51	18	25	0	0	57	25	16
2019	Financial management	10	60	15	8	7	0	70	15	27
2019	Information technology	27	67	7	0	0	0	93	0	15
2019	Policy	5	58	26	11	0	0	63	11	19
2019	Project management	27	46	0	0	19	9	80	20	11
2019	None of the above	20	21	30	20	10	0	40	30	10
2018	Client contact centre	34	47	19	0	0	0	81	0	15
2018	Communications or public affairs	6	69	13	13	0	0	75	13	16
2018	Administration and operations	22	60	12	6	0	0	82	6	83
2018	Human resources	29	53	9	10	0	0	82	10	11
2018	Financial management	14	30	38	18	0	0	44	18	23
2018	Policy	11	46	27	16	0	0	57	16	19
2018	Other services to the public	31	47	0	7	15	0	78	22	13

Question 26. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	63	17	10	10	0	0	0	80	10	25
2022	Communications or public affairs	30	54	9	7	0	0	0	84	7	25
2022	Administration and operations	52	35	8	3	2	0	1	87	5	100
2022	Human resources	41	33	15	6	5	0	0	74	11	20
2022	Financial management	44	37	9	6	4	0	0	81	10	30
2022	Information technology	57	34	0	5	4	0	0	91	9	20
2022	Policy	43	38	15	0	5	0	0	81	5	20
2022	Project management	52	29	14	0	6	0	0	80	6	15
2022	Other services to the public	50	45	5	0	0	0	0	95	0	15
2022	None of the above	36	35	9	9	0	0	10	80	10	10
2020	Client contact centre	45	49	6	0	0	0	0	94	0	18
2020	Communications or public affairs	59	24	17	0	0	0	0	83	0	25
2020	Administration and operations	38	42	12	7	1	0	0	80	8	99
2020	Human resources	38	18	6	11	10	18	0	67	25	17
2020	Financial management	53	44	0	3	0	0	0	97	3	29
2020	Information technology	27	51	17	0	0	6	0	82	0	19
2020	Policy	59	31	10	0	0	0	0	90	0	20
2020	Project management	50	35	5	5	4	0	0	85	10	22
2020	Other services to the public	47	46	7	0	0	0	0	93	0	13
2020	None of the above	38	40	12	0	10	0	0	78	10	10
2019	Client contact centre	44	25	12	19	0	0	0	69	19	16
2019	Communications or public affairs	28	49	0	6	11	6	0	82	18	18
2019	Administration and operations	37	48	11	4	0	0	0	85	4	75
2019	Human resources	32	44	12	6	6	0	0	76	13	16
2019	Financial management	34	46	12	8	0	0	0	80	8	26
2019	Information technology	40	60	0	0	0	0	0	100	0	15
2019	Policy	53	36	11	0	0	0	0	89	0	19
2019	Project management	45	37	9	9	0	0	0	82	9	11
2019	None of the above	31	29	30	0	10	0	0	60	10	10
2018	Client contact centre	34	60	0	6	0	0	0	94	6	16
2018	Communications or public affairs	31	57	6	0	0	5	0	93	0	16
2018	Administration and operations	31	49	16	4	0	0	1	80	4	83
2018	Human resources	47	35	18	0	0	0	0	82	0	11
2018	Financial management	18	30	38	14	0	0	0	48	14	23
2018	Policy	27	52	16	5	0	0	0	78	5	19
2018	Other services to the public	40	54	0	0	7	0	0	93	7	13

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	17	47	13	14	6	3	0	67	20	25
2022	Communications or public affairs	29	54	13	4	0	0	0	83	4	25
2022	Administration and operations	32	47	11	9	2	0	0	79	11	100
2022	Human resources	6	72	16	0	6	0	0	78	6	20
2022	Financial management	33	43	9	9	6	0	0	76	15	30
2022	Information technology	48	19	13	15	4	0	0	67	20	20
2022	Policy	23	42	30	4	0	0	0	66	4	20
2022	Project management	19	60	7	8	6	0	0	79	13	15
2022	Other services to the public	33	43	5	18	0	0	0	76	18	15
2022	None of the above	10	81	0	9	0	0	0	91	9	10
2020	Client contact centre	36	47	11	6	0	0	0	84	6	18
2020	Communications or public affairs	40	32	16	8	4	0	0	72	12	25
2020	Administration and operations	27	46	17	9	1	0	0	73	10	99
2020	Human resources	26	32	17	6	6	0	13	67	13	16
2020	Financial management	29	51	13	7	0	0	0	80	7	29
2020	Information technology	37	36	21	5	0	0	0	73	5	19
2020	Policy	24	60	0	15	0	0	0	85	15	20
2020	Project management	28	52	11	10	0	0	0	80	10	22
2020	Other services to the public	24	46	15	0	15	0	0	70	15	13
2020	None of the above	63	18	18	0	0	0	0	82	0	10
2019	Client contact centre	32	31	19	13	6	0	0	62	19	16
2019	Communications or public affairs	22	49	22	6	0	0	0	72	6	18
2019	Administration and operations	24	56	10	8	1	0	0	80	10	74
2019	Human resources	19	32	0	43	6	0	0	51	49	16
2019	Financial management	22	56	15	4	4	0	0	78	7	27
2019	Information technology	46	40	14	0	0	0	0	86	0	15
2019	Policy	26	47	11	11	5	0	0	73	16	19
2019	Project management	36	46	18	0	0	0	0	82	0	11
2019	None of the above	30	41	10	19	0	0	0	71	19	10
2018	Client contact centre	20	80	0	0	0	0	0	100	0	16
2018	Communications or public affairs	31	45	19	5	0	0	0	76	5	16
2018	Administration and operations	15	69	9	6	1	0	0	84	7	83
2018	Human resources	11	37	27	25	0	0	0	48	25	11
2018	Financial management	14	60	9	17	0	0	0	74	17	23
2018	Policy	20	37	22	21	0	0	0	57	21	19
2018	Other services to the public	31	61	0	8	0	0	0	92	8	13

Question 27. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	57	19	7	13	0	0	4	79	14	25
2022	Communications or public affairs	42	45	5	5	0	4	0	90	5	25
2022	Administration and operations	50	28	7	4	1	5	5	87	6	95
2022	Human resources	59	16	20	0	0	6	0	79	0	20
2022	Financial management	39	39	9	0	6	0	6	84	7	30
2022	Information technology	75	5	15	0	4	0	0	80	4	20
2022	Policy	53	23	19	0	5	0	0	76	5	20
2022	Project management	47	28	14	0	6	0	6	79	6	15
2022	Other services to the public	43	46	5	5	0	0	0	89	5	15
2022	None of the above	47	44	0	0	9	0	0	91	9	10
2020	Client contact centre	40	23	26	0	5	0	5	67	6	18
2020	Communications or public affairs	65	27	4	0	4	0	0	92	4	25
2020	Administration and operations	40	28	22	6	2	1	1	69	8	99
2020	Human resources	31	42	0	5	10	12	0	82	18	17
2020	Financial management	62	27	7	3	0	0	0	90	3	29
2020	Information technology	62	16	16	0	0	5	0	83	0	18
2020	Policy	69	31	0	0	0	0	0	100	0	20
2020	Project management	50	26	15	0	8	0	0	77	8	22
2020	Other services to the public	54	31	7	7	0	0	0	85	7	13
2020	None of the above	72	18	0	0	10	0	0	90	10	10

Question 42. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	25	46	8	8	9	4	74	17	25
2022	Communications or public affairs	38	37	20	4	0	0	75	4	25
2022	Administration and operations	26	41	23	6	3	2	68	9	100
2022	Human resources	18	48	11	5	12	6	70	18	20
2022	Financial management	17	51	21	8	3	0	68	11	30
2022	Information technology	23	58	9	5	4	0	82	9	20
2022	Policy	13	35	24	23	5	0	48	27	20
2022	Project management	27	32	28	13	0	0	59	13	15
2022	Other services to the public	7	46	24	23	0	0	53	23	15
2022	None of the above	10	37	35	9	9	0	47	18	10
2020	Client contact centre	7	42	28	22	0	0	49	22	17
2020	Communications or public affairs	37	36	16	8	4	0	72	12	25
2020	Administration and operations	19	35	28	13	4	0	54	18	97
2020	Human resources	29	24	5	17	12	12	60	33	17
2020	Financial management	41	29	15	8	4	4	73	12	27
2020	Information technology	15	47	10	5	11	11	70	19	19
2020	Policy	26	38	15	15	5	0	64	21	20
2020	Project management	20	46	14	20	0	0	66	20	21
2020	Other services to the public	0	48	30	15	0	7	52	16	13
2020	None of the above	30	51	10	10	0	0	81	10	10
2019	Client contact centre	13	43	25	13	6	0	56	19	16
2019	Communications or public affairs	17	44	22	11	6	0	61	17	18
2019	Administration and operations	20	51	21	6	1	1	72	7	74
2019	Human resources	13	62	13	0	13	0	75	13	16
2019	Financial management	14	56	15	7	8	0	70	15	27
2019	Information technology	20	53	7	14	0	7	78	15	15
2019	Policy	15	58	11	16	0	0	73	16	19
2019	Project management	27	46	19	9	0	0	72	9	11
2019	None of the above	10	41	20	19	10	0	51	29	10
2018	Client contact centre	6	62	26	0	6	0	68	6	16
2018	Communications or public affairs	6	51	31	5	6	0	57	12	16
2018	Administration and operations	18	49	20	11	1	0	67	12	83
2018	Human resources	36	29	18	17	0	0	65	17	11
2018	Financial management	9	34	21	17	18	0	43	36	23
2018	Policy	15	45	22	6	11	0	60	17	18
2018	Other services to the public	16	47	22	8	7	0	63	15	13

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	44	12	3	4	8	0	29	79	16	25
2022	Communications or public affairs	40	13	23	8	5	0	11	60	14	25
2022	Administration and operations	44	26	16	6	4	0	4	74	10	100
2022	Human resources	46	40	14	0	0	0	0	86	0	20
2022	Financial management	52	16	9	3	3	10	8	82	7	30
2022	Information technology	47	23	18	6	5	0	0	71	11	20
2022	Policy	48	24	14	9	5	0	0	71	14	20
2022	Project management	40	21	19	6	0	0	13	71	7	15
2022	Other services to the public	68	13	19	0	0	0	0	81	0	15
2022	None of the above	25	27	38	0	10	0	0	52	10	10
2020	Client contact centre	57	16	16	5	0	0	5	78	6	18
2020	Communications or public affairs	76	13	4	4	0	0	4	92	4	25
2020	Administration and operations	51	26	14	2	4	0	3	80	6	99
2020	Human resources	65	5	18	0	7	5	0	74	7	17
2020	Financial management	56	16	10	7	7	0	3	75	15	29
2020	Information technology	31	21	22	10	0	11	5	62	12	19
2020	Policy	64	15	15	5	0	0	0	79	5	20
2020	Project management	24	19	35	17	5	0	0	43	22	22
2020	Other services to the public	24	15	22	7	0	0	31	57	11	13
2020	None of the above	47	34	10	0	9	0	0	82	9	10
2019	Client contact centre	50	13	18	0	13	0	6	67	14	16
2019	Communications or public affairs	49	22	6	11	0	6	6	81	13	18
2019	Administration and operations	47	23	14	9	4	0	3	72	14	75
2019	Human resources	64	6	13	6	11	0	0	70	18	16
2019	Financial management	40	41	4	4	4	0	8	88	8	27
2019	Information technology	36	35	14	7	8	0	0	71	15	14
2019	Policy	44	28	11	11	0	0	6	76	12	18
2019	Project management	45	9	46	0	0	0	0	54	0	11
2019	None of the above	61	0	29	0	10	0	0	61	10	10

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	26	15	19	14	6	0	21	51	24	25
2022	Communications or public affairs	53	17	14	5	0	0	11	80	5	25
2022	Administration and operations	50	25	14	6	3	0	2	77	9	100
2022	Human resources	44	40	5	0	11	0	0	84	11	20
2022	Financial management	56	16	15	3	3	0	8	78	6	30
2022	Information technology	58	15	22	0	4	0	0	73	4	20
2022	Policy	20	38	33	5	0	0	5	60	5	20
2022	Project management	41	41	12	0	0	0	6	87	0	15
2022	Other services to the public	63	13	24	0	0	0	0	76	0	15
2022	None of the above	35	46	0	9	0	0	10	90	10	10
2020	Client contact centre	50	34	5	5	0	6	0	89	6	18
2020	Communications or public affairs	75	8	8	4	4	0	0	84	8	24
2020	Administration and operations	44	27	18	6	1	1	3	74	7	98
2020	Human resources	46	18	17	5	7	7	0	69	13	17
2020	Financial management	56	20	17	3	3	0	0	76	7	29
2020	Information technology	59	15	5	5	0	5	10	88	6	19
2020	Policy	85	10	0	0	0	5	0	100	0	20
2020	Project management	37	29	22	8	0	0	4	68	9	22
2020	Other services to the public	24	15	22	22	0	0	17	47	27	13
2020	None of the above	72	28	0	0	0	0	0	100	0	10
2019	Client contact centre	43	25	13	6	6	0	6	73	13	16
2019	Communications or public affairs	38	28	17	6	6	0	6	70	12	18
2019	Administration and operations	52	25	14	7	1	0	1	78	8	75
2019	Human resources	57	11	19	0	6	0	6	73	7	16
2019	Financial management	40	30	19	4	0	4	4	76	4	27
2019	Information technology	33	34	13	13	0	7	0	72	14	15
2019	Policy	37	32	11	10	5	0	5	72	16	19
2019	Project management	45	55	0	0	0	0	0	100	0	11
2019	None of the above	51	19	10	19	0	0	0	71	19	10

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	55	3	9	4	3	0	25	78	10	25
2022	Communications or public affairs	76	0	4	0	4	0	16	91	4	25
2022	Administration and operations	74	12	5	4	1	1	3	90	5	100
2022	Human resources	74	5	0	6	5	5	5	88	12	20
2022	Financial management	69	7	3	3	3	8	8	90	7	30
2022	Information technology	75	9	10	0	5	0	0	84	5	20
2022	Policy	57	9	10	0	10	5	9	76	12	20
2022	Project management	56	12	12	0	0	20	0	85	0	15
2022	Other services to the public	75	13	0	0	0	5	6	100	0	15
2022	None of the above	44	18	19	0	10	0	10	69	11	10
2020	Client contact centre	78	5	0	0	0	6	11	100	0	18
2020	Communications or public affairs	72	18	5	0	4	0	0	90	4	23
2020	Administration and operations	76	11	6	3	0	2	3	91	3	98
2020	Human resources	69	7	11	0	7	6	0	81	7	16
2020	Financial management	53	15	11	4	4	7	7	79	8	28
2020	Information technology	70	10	5	0	0	5	10	94	0	19
2020	Policy	79	5	5	5	5	0	0	85	10	20
2020	Project management	75	4	4	12	0	0	4	83	13	22
2020	Other services to the public	68	0	0	15	0	0	17	82	18	13
2019	Client contact centre	81	6	6	0	0	0	6	93	0	16
2019	Communications or public affairs	72	0	17	0	0	6	6	81	0	18
2019	Administration and operations	80	8	1	2	3	1	4	93	5	74
2019	Human resources	70	11	6	6	6	0	0	81	12	16
2019	Financial management	70	7	4	4	7	4	4	84	12	27
2019	Information technology	60	20	0	7	0	13	0	92	8	15
2019	Policy	79	5	0	0	4	0	11	95	5	19
2019	Project management	81	9	0	0	0	0	9	100	0	11
2019	None of the above	90	0	0	0	0	10	0	100	0	10

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	68	4	0	0	4	0	25	95	5	25
2022	Communications or public affairs	74	5	0	0	5	0	16	95	5	25
2022	Administration and operations	81	7	2	2	0	1	7	96	3	100
2022	Human resources	68	10	0	0	0	5	17	100	0	20
2022	Financial management	63	3	6	3	0	9	17	89	3	30
2022	Information technology	82	9	0	0	5	0	4	95	5	20
2022	Policy	66	10	10	0	0	0	14	88	0	20
2022	Project management	55	12	8	0	0	7	19	90	0	15
2022	Other services to the public	76	7	0	5	0	0	12	94	6	15
2022	None of the above	54	18	0	0	10	0	18	88	12	10
2020	Client contact centre	84	0	0	0	0	5	11	100	0	18
2020	Communications or public affairs	84	0	8	0	0	0	8	91	0	24
2020	Administration and operations	78	10	4	0	1	1	7	94	1	99
2020	Human resources	76	7	0	5	0	5	7	94	6	17
2020	Financial management	65	15	3	0	3	3	10	92	4	29
2020	Information technology	69	5	5	0	0	5	15	94	0	19
2020	Policy	85	10	0	0	0	5	0	100	0	20
2020	Project management	74	22	0	0	0	0	4	100	0	22
2020	Other services to the public	68	8	0	0	0	7	17	100	0	13
2020	None of the above	69	9	10	0	0	12	0	89	0	10
2019	Client contact centre	87	6	0	0	0	0	6	100	0	16
2019	Communications or public affairs	82	6	0	0	0	0	12	100	0	17
2019	Administration and operations	84	8	0	0	0	1	7	100	0	74
2019	Human resources	70	18	0	0	6	0	6	93	7	16
2019	Financial management	66	4	4	0	4	7	15	90	5	27
2019	Information technology	54	20	0	0	0	13	13	100	0	15
2019	Policy	84	0	0	0	5	0	11	94	6	19
2019	Project management	63	9	9	0	0	0	19	89	0	11
2019	None of the above	90	0	0	0	0	0	10	100	0	10

Question 44. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	17	34	15	16	4	7	7	59	23	25
2022	Communications or public affairs	13	22	0	42	13	9	0	39	61	25
2022	Administration and operations	17	41	19	15	5	0	4	60	21	100
2022	Human resources	12	34	15	16	11	11	0	52	31	20
2022	Financial management	21	25	11	19	9	6	9	54	33	30
2022	Information technology	53	29	5	5	4	4	0	85	10	20
2022	Policy	20	27	9	15	29	0	0	48	43	20
2022	Project management	27	40	14	6	6	7	0	72	13	15
2022	Other services to the public	38	19	20	17	0	5	0	61	18	15
2022	None of the above	9	26	28	18	9	0	10	39	30	10
2020	Client contact centre	19	32	28	11	5	0	5	54	17	18
2020	Communications or public affairs	29	20	16	28	4	4	0	50	33	25
2020	Administration and operations	21	20	24	21	7	2	4	44	31	97
2020	Human resources	30	22	11	5	19	13	0	60	28	17
2020	Financial management	20	24	13	15	28	0	0	44	43	29
2020	Information technology	32	15	17	20	11	5	0	50	33	19
2020	Policy	21	24	24	21	10	0	0	45	31	20
2020	Project management	9	32	22	22	15	0	0	41	37	22
2020	Other services to the public	15	39	17	15	8	0	7	58	24	13
2020	None of the above	63	9	10	0	18	0	0	72	18	10
2019	Client contact centre	0	37	6	38	6	6	6	42	50	16
2019	Communications or public affairs	11	34	16	28	11	0	0	45	39	18
2019	Administration and operations	21	27	14	22	10	4	3	51	34	75
2019	Human resources	38	37	6	0	19	0	0	75	19	16
2019	Financial management	14	26	26	7	23	4	0	42	31	27
2019	Information technology	20	33	33	14	0	0	0	53	14	15
2019	Policy	11	41	22	16	10	0	0	52	26	19
2019	Project management	27	18	18	18	9	0	9	50	30	11
2019	None of the above	0	40	10	29	20	0	0	40	50	10
2018	Client contact centre	6	30	20	20	18	6	0	38	40	16
2018	Communications or public affairs	0	31	19	25	19	5	0	33	47	16
2018	Administration and operations	14	24	28	22	8	1	3	40	31	83
2018	Human resources	11	28	35	8	18	0	0	38	27	11
2018	Financial management	5	13	21	26	35	0	0	18	61	23
2018	Policy	9	22	32	32	5	0	0	31	37	19
2018	Other services to the public	16	38	23	14	8	0	0	55	22	13

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	26	48	11	4	11	0	74	15	25
2022	Communications or public affairs	34	53	0	9	4	0	87	13	25
2022	Administration and operations	28	44	14	12	3	0	72	15	100
2022	Human resources	17	51	22	5	6	0	68	10	20
2022	Financial management	42	44	8	3	0	3	89	3	30
2022	Information technology	53	33	0	0	14	0	86	14	20
2022	Policy	25	51	19	0	5	0	76	5	20
2022	Project management	26	50	12	12	0	0	76	12	15
2022	Other services to the public	38	25	26	6	5	0	63	11	15
2022	None of the above	18	63	18	0	0	0	82	0	10
2020	Client contact centre	12	50	16	22	0	0	62	22	18
2020	Communications or public affairs	24	40	24	12	0	0	64	12	25
2020	Administration and operations	15	46	22	16	2	0	61	17	99
2020	Human resources	34	32	12	16	5	0	66	22	17
2020	Financial management	35	37	11	17	0	0	73	17	29
2020	Information technology	52	15	33	0	0	0	67	0	19
2020	Policy	28	46	0	21	5	0	74	26	20
2020	Project management	28	33	21	14	4	0	61	18	22
2020	Other services to the public	27	44	7	15	7	0	71	22	13
2020	None of the above	51	31	10	9	0	0	82	9	10
2019	Client contact centre	12	43	19	19	6	0	56	25	16
2019	Communications or public affairs	21	22	22	22	11	0	44	34	18
2019	Administration and operations	13	51	17	18	0	1	65	18	75
2019	Human resources	25	32	18	19	6	0	57	25	16
2019	Financial management	10	68	11	7	4	0	77	11	27
2019	Information technology	27	60	13	0	0	0	87	0	15
2019	Policy	22	68	5	5	0	0	89	5	19
2019	Project management	45	27	9	19	0	0	72	19	11
2019	None of the above	10	40	31	10	10	0	50	19	10
2018	Client contact centre	6	56	26	6	6	0	62	12	16
2018	Communications or public affairs	13	51	24	13	0	0	63	13	16
2018	Administration and operations	22	37	26	14	1	0	59	15	82
2018	Human resources	29	19	35	17	0	0	48	17	11
2018	Financial management	22	31	21	26	0	0	53	26	23
2018	Policy	31	58	5	5	0	0	89	5	19
2018	Other services to the public	16	62	7	8	7	0	78	15	13

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	39	22	22	4	12	62	16	25
2022	Communications or public affairs	38	46	8	4	4	84	8	25
2022	Administration and operations	26	45	17	9	4	71	12	100
2022	Human resources	28	50	6	17	0	77	17	20
2022	Financial management	41	47	9	3	0	88	3	30
2022	Information technology	56	13	10	6	14	69	20	20
2022	Policy	20	51	19	5	5	72	10	20
2022	Project management	35	34	26	0	6	69	6	15
2022	Other services to the public	38	25	26	6	5	63	11	15
2022	None of the above	18	63	9	9	0	82	9	10
2020	Client contact centre	18	34	38	11	0	52	11	18
2020	Communications or public affairs	28	44	12	16	0	72	16	25
2020	Administration and operations	23	34	23	15	5	57	20	99
2020	Human resources	42	24	12	11	11	66	22	17
2020	Financial management	50	24	7	20	0	73	20	29
2020	Information technology	58	25	18	0	0	82	0	19
2020	Policy	33	41	10	5	10	74	15	20
2020	Project management	43	22	26	8	0	65	8	22
2020	Other services to the public	19	44	15	22	0	63	22	13
2020	None of the above	42	48	10	0	0	90	0	10
2019	Client contact centre	25	37	19	13	6	62	19	16
2019	Communications or public affairs	17	49	11	11	11	66	22	18
2019	Administration and operations	14	44	24	12	5	58	18	75
2019	Human resources	25	31	13	25	6	56	31	16
2019	Financial management	36	45	11	4	4	81	8	27
2019	Information technology	40	60	0	0	0	100	0	15
2019	Policy	38	46	16	0	0	84	0	19
2019	Project management	63	28	9	0	0	91	0	11
2019	None of the above	40	0	10	50	0	40	50	10
2018	Client contact centre	14	48	26	12	0	62	12	16
2018	Communications or public affairs	32	38	12	19	0	70	19	16
2018	Administration and operations	26	40	16	17	1	66	18	81
2018	Human resources	37	36	9	18	0	73	18	11
2018	Financial management	26	40	17	17	0	66	17	23
2018	Policy	36	48	5	11	0	84	11	19
2018	Other services to the public	17	60	0	8	15	77	23	12

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	46	37	14	0	3	83	3	25
2022	Communications or public affairs	39	24	24	13	0	62	13	25
2022	Administration and operations	24	62	8	3	4	85	7	100
2022	Human resources	18	44	15	16	6	62	23	20
2022	Financial management	28	50	12	7	3	78	10	30
2022	Information technology	57	28	0	5	10	86	14	20
2022	Policy	25	50	21	0	5	75	5	20
2022	Project management	27	60	7	0	6	87	6	15
2022	Other services to the public	38	45	13	0	5	82	5	15
2022	None of the above	10	64	26	0	0	74	0	10
2020	Client contact centre	24	44	11	11	11	68	22	18
2020	Communications or public affairs	33	44	12	8	4	76	12	25
2020	Administration and operations	22	51	16	10	2	73	11	98
2020	Human resources	27	24	18	26	5	51	32	17
2020	Financial management	35	31	27	7	0	66	7	29
2020	Information technology	37	46	11	0	5	83	5	19
2020	Policy	43	31	10	10	5	74	15	20
2020	Project management	16	48	21	15	0	64	15	20
2020	Other services to the public	34	52	0	15	0	85	15	13
2020	None of the above	54	46	0	0	0	100	0	10
2019	Client contact centre	14	57	15	15	0	71	15	14
2019	Communications or public affairs	17	38	39	0	6	55	6	18
2019	Administration and operations	18	60	17	6	0	78	6	72
2019	Human resources	6	63	11	13	6	70	19	16
2019	Financial management	22	66	4	4	4	88	8	26
2019	Information technology	60	40	0	0	0	100	0	15
2019	Policy	32	46	16	5	0	78	5	19
2019	Project management	27	55	0	19	0	81	19	11
2019	None of the above	30	10	40	19	0	40	19	10
2018	Client contact centre	26	50	18	6	0	76	6	16
2018	Communications or public affairs	24	32	31	6	6	56	13	16
2018	Administration and operations	16	52	24	7	0	68	7	82
2018	Human resources	29	36	10	25	0	65	25	11
2018	Financial management	18	12	43	27	0	30	27	23
2018	Policy	27	46	16	11	0	73	11	19
2018	Other services to the public	16	62	7	8	7	78	15	13

Question 45. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	20	52	21	0	3	3	75	4	25
2022	Communications or public affairs	18	53	17	8	4	0	71	12	25
2022	Administration and operations	20	42	26	5	2	6	65	7	100
2022	Human resources	24	43	27	0	6	0	68	6	20
2022	Financial management	19	57	15	3	0	5	81	3	30
2022	Information technology	49	30	5	6	10	0	80	16	20
2022	Policy	19	48	19	15	0	0	67	15	20
2022	Project management	33	40	21	0	6	0	73	6	15
2022	Other services to the public	26	33	19	6	5	11	67	13	15
2022	None of the above	18	43	29	9	0	0	61	9	10
2020	Client contact centre	20	28	41	6	0	6	50	6	17
2020	Communications or public affairs	21	51	20	4	0	5	75	4	25
2020	Administration and operations	10	45	30	13	1	1	56	14	97
2020	Human resources	23	30	23	11	0	13	61	12	17
2020	Financial management	16	50	30	3	0	0	66	3	29
2020	Information technology	21	52	17	5	0	6	77	5	19
2020	Policy	26	38	21	0	10	5	67	11	20
2020	Project management	19	41	26	8	5	0	60	14	22
2020	Other services to the public	0	63	8	15	7	7	68	24	13
2020	None of the above	42	48	0	10	0	0	90	10	10
2019	Client contact centre	0	50	25	13	6	6	53	20	16
2019	Communications or public affairs	17	33	17	28	6	0	49	34	18
2019	Administration and operations	13	51	27	4	3	2	65	7	75
2019	Human resources	13	49	32	6	0	0	62	6	16
2019	Financial management	22	26	26	11	4	11	53	17	27
2019	Information technology	27	67	7	0	0	0	93	0	15
2019	Policy	32	53	5	10	0	0	85	10	19
2019	Project management	27	55	9	9	0	0	81	9	11
2018	Client contact centre	6	30	38	0	0	26	49	0	16
2018	Communications or public affairs	13	27	33	20	0	6	43	21	15
2018	Administration and operations	13	42	31	8	1	6	57	10	83
2018	Human resources	28	55	17	0	0	0	83	0	11
2018	Financial management	9	35	52	4	0	0	43	4	23
2018	Policy	25	42	32	0	0	0	68	0	19
2018	Other services to the public	9	63	22	7	0	0	72	7	13

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	51	25	7	6	8	3	0	79	14	25
2022	Communications or public affairs	47	32	13	9	0	0	0	78	9	25
2022	Administration and operations	38	38	13	5	3	1	3	79	8	100
2022	Human resources	35	32	11	17	6	0	0	67	23	20
2022	Financial management	46	28	15	5	0	3	3	79	5	30
2022	Information technology	57	18	11	4	10	0	0	75	14	20
2022	Policy	34	57	0	0	10	0	0	90	10	20
2022	Project management	48	39	7	0	6	0	0	87	6	15
2022	Other services to the public	32	37	26	5	0	0	0	69	5	15
2022	None of the above	37	44	19	0	0	0	0	81	0	10
2020	Client contact centre	36	22	37	5	0	0	0	58	5	18
2020	Communications or public affairs	41	35	12	8	4	0	0	76	12	25
2020	Administration and operations	31	34	21	8	2	2	2	67	11	98
2020	Human resources	53	23	7	12	5	0	0	76	17	17
2020	Financial management	49	38	7	7	0	0	0	87	7	29
2020	Information technology	44	45	10	0	0	0	0	90	0	19
2020	Policy	50	19	10	21	0	0	0	69	21	20
2020	Project management	43	20	20	8	4	0	4	66	13	22
2020	Other services to the public	39	39	7	7	7	0	0	78	15	13
2020	None of the above	42	22	27	0	9	0	0	64	9	10
2019	Client contact centre	25	43	0	19	13	0	0	68	32	16
2019	Communications or public affairs	51	27	17	0	0	6	0	82	0	18
2019	Administration and operations	30	44	15	8	1	0	1	76	9	75
2019	Human resources	44	12	13	6	24	0	0	57	30	16
2019	Financial management	36	45	7	8	4	0	0	81	12	27
2019	Information technology	53	47	0	0	0	0	0	100	0	15
2019	Policy	50	22	16	6	6	0	0	72	11	18
2019	Project management	63	37	0	0	0	0	0	100	0	11
2019	None of the above	30	50	10	10	0	0	0	80	10	10
2018	Client contact centre	26	68	6	0	0	0	0	94	0	15
2018	Communications or public affairs	19	75	0	0	6	0	0	94	6	16
2018	Administration and operations	31	43	17	5	4	0	1	74	8	83
2018	Human resources	46	54	0	0	0	0	0	100	0	11
2018	Financial management	22	39	25	13	0	0	0	61	13	23
2018	Policy	38	36	11	11	5	0	0	73	16	19
2018	Other services to the public	36	57	0	0	7	0	0	93	7	13

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	49	37	10	4	0	0	86	4	25
2022	Communications or public affairs	25	48	13	9	4	0	73	13	25
2022	Administration and operations	21	35	26	8	10	0	56	18	100
2022	Human resources	17	42	25	9	5	0	60	15	20
2022	Financial management	20	47	14	16	3	0	68	19	30
2022	Information technology	25	37	38	0	0	0	62	0	20
2022	Policy	38	23	14	10	15	0	61	25	20
2022	Project management	29	46	7	18	0	0	75	18	15
2022	Other services to the public	28	20	33	6	13	0	48	19	15
2022	None of the above	52	19	0	9	20	0	71	29	10
2020	Client contact centre	24	22	16	21	11	7	49	34	18
2020	Communications or public affairs	37	24	11	12	16	0	61	28	25
2020	Administration and operations	25	25	25	16	9	0	50	25	98
2020	Human resources	25	24	16	29	5	0	49	35	17
2020	Financial management	25	31	31	10	3	0	56	13	29
2020	Information technology	23	42	25	10	0	0	65	10	19
2020	Policy	26	24	31	5	14	0	50	19	20
2020	Project management	10	28	27	14	16	5	39	32	22
2020	Other services to the public	26	37	15	7	15	0	63	22	13
2020	None of the above	21	43	0	9	27	0	64	36	10
2019	Client contact centre	44	31	19	0	6	0	75	6	16
2019	Communications or public affairs	17	38	6	28	11	0	55	39	18
2019	Administration and operations	35	35	12	12	6	0	70	18	74
2019	Human resources	13	44	25	6	11	0	57	18	16
2019	Financial management	26	47	16	4	8	0	72	12	26
2019	Information technology	43	50	7	0	0	0	93	0	14
2019	Policy	27	38	11	20	4	0	65	24	19
2019	Project management	18	64	18	0	0	0	82	0	11
2019	None of the above	50	20	30	0	0	0	70	0	10
2018	Client contact centre	38	30	26	6	0	0	68	6	16
2018	Communications or public affairs	31	13	38	18	0	0	44	18	16
2018	Administration and operations	50	33	14	1	1	0	84	2	83
2018	Human resources	28	36	18	8	10	0	64	18	11
2018	Financial management	13	47	36	0	4	0	60	4	23
2018	Policy	32	27	5	21	14	0	59	35	19
2018	Other services to the public	38	23	30	9	0	0	61	9	13

Question 29. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).

The question content has been modified from the 2020 PSES, see Question number concordance
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	58	19	6	4	7	0	6	81	12	25
2022	Communications or public affairs	71	17	12	0	0	0	0	88	0	25
2022	Administration and operations	59	28	6	4	0	1	1	89	5	100
2022	Human resources	79	11	5	0	0	0	5	95	0	20
2022	Financial management	63	28	3	3	0	3	0	94	3	30
2022	Information technology	73	23	4	0	0	0	0	96	0	20
2022	Policy	58	28	5	5	0	5	0	90	5	20
2022	Project management	55	34	0	6	6	0	0	88	12	15
2022	Other services to the public	55	26	14	5	0	0	0	81	5	15
2022	None of the above	82	8	10	0	0	0	0	90	0	10

Mobility and retention

Question 56_1. Do you intend to leave your current position in the next two years?

The question content has been modified from the 2020 PSES, see Question number concordance
In order to make historical trend analysis, Q56 has followed same format as last year. This means Q56_1 is same as Q53 in the 2020 PSES, and Q56_2 is same as Q54 in the 2020 PSES.
Survey year	Demographic	Yes (%)	No (%)	Unsure (%)	Total responses
2022	Client contact centre	49	37	14	25
2022	Communications or public affairs	45	26	29	25
2022	Administration and operations	34	37	29	100
2022	Human resources	74	17	9	20
2022	Financial management	32	37	31	30
2022	Information technology	23	44	33	20
2022	Policy	30	19	51	20
2022	Project management	69	24	7	15
2022	Other services to the public	26	38	36	15
2022	None of the above	45	27	28	10
2020	Client contact centre	18	63	19	18
2020	Communications or public affairs	29	40	32	25
2020	Administration and operations	26	44	31	99
2020	Human resources	35	22	43	17
2020	Financial management	24	37	39	29
2020	Information technology	22	37	41	19
2020	Policy	35	36	29	20
2020	Project management	33	34	33	22
2020	Other services to the public	32	39	29	13
2020	None of the above	17	74	9	10
2019	Client contact centre	0	62	38	16
2019	Communications or public affairs	33	34	34	18
2019	Administration and operations	21	52	27	74
2019	Human resources	49	25	25	16
2019	Financial management	25	48	27	27
2019	Information technology	0	33	67	15
2019	Policy	37	32	32	19
2019	Project management	54	19	27	11
2019	None of the above	30	40	30	10
2018	Client contact centre	20	42	38	16
2018	Communications or public affairs	26	37	38	16
2018	Administration and operations	21	56	23	82
2018	Human resources	18	29	53	11
2018	Financial management	56	22	22	23
2018	Policy	48	36	16	19
2018	Other services to the public	22	62	16	13

Question 56_2. Please indicate your reason for leaving.

The question content has been modified from the 2020 PSES, see Question number concordance
In order to make historical trend analysis, Q56 has followed same format as last year. This means Q56_1 is same as Q53 in the 2020 PSES, and Q56_2 is same as Q54 in the 2020 PSES.
Survey year	Demographic	Yes, to retire (%)	Yes, to pursue another position within my department or agency (%)	Yes, to pursue a position in another department or agency (%)	Yes, to pursue a position outside the federal public service (%)	Yes, end of my term, casual or student employment (%)	Yes, other reason Specify other reason (%)	Total responses
2022	Client contact centre	24	20	20	7	14	15	10
2022	Communications or public affairs	0	20	18	8	46	8	10
2022	Administration and operations	26	28	17	6	18	5	35
2022	Human resources	8	26	59	8	0	0	15
2022	Financial management	9	18	45	18	10	0	10
2022	Project management	0	43	20	20	8	8	10
2020	Administration and operations	25	9	45	4	16	0	25
2019	Administration and operations	19	26	38	11	6	0	16
2018	Administration and operations	19	28	24	6	7	17	17
2018	Financial management	8	15	77	0	0	0	13

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	68	32	0	0	0	0	100	0	25
2022	Communications or public affairs	53	28	8	11	0	0	81	11	25
2022	Administration and operations	43	40	12	4	0	1	84	4	100
2022	Human resources	40	27	17	11	5	0	67	16	20
2022	Financial management	51	46	3	0	0	0	97	0	30
2022	Information technology	58	24	9	5	4	0	82	9	20
2022	Policy	29	52	4	10	5	0	80	15	20
2022	Project management	35	51	6	8	0	0	86	8	15
2022	Other services to the public	58	37	5	0	0	0	95	0	15
2022	None of the above	19	55	8	18	0	0	74	18	10
2020	Client contact centre	40	54	0	6	0	0	94	6	18
2020	Communications or public affairs	31	52	4	13	0	0	83	13	25
2020	Administration and operations	34	46	12	6	1	1	81	7	99
2020	Human resources	41	43	0	16	0	0	84	16	17
2020	Financial management	46	34	10	7	3	0	80	10	29
2020	Information technology	62	22	11	5	0	0	84	5	19
2020	Policy	40	24	26	10	0	0	64	10	20
2020	Project management	37	48	10	0	5	0	85	5	22
2020	Other services to the public	44	48	0	7	0	0	93	7	13
2020	None of the above	63	27	10	0	0	0	90	0	10
2019	Client contact centre	38	62	0	0	0	0	100	0	16
2019	Communications or public affairs	27	39	17	17	0	0	66	17	18
2019	Administration and operations	29	55	15	1	0	0	84	1	75
2019	Human resources	32	31	18	13	6	0	63	19	16
2019	Financial management	25	64	4	4	4	0	89	8	27
2019	Information technology	40	53	7	0	0	0	93	0	15
2019	Policy	32	37	26	5	0	0	68	5	19
2019	Project management	45	37	19	0	0	0	81	0	11
2019	None of the above	31	40	10	10	10	0	71	19	10
2018	Client contact centre	36	52	6	6	0	0	88	6	16
2018	Communications or public affairs	31	44	19	6	0	0	75	6	16
2018	Administration and operations	34	56	9	1	0	0	90	1	82
2018	Human resources	37	63	0	0	0	0	100	0	11
2018	Financial management	26	44	21	9	0	0	70	9	23
2018	Policy	32	52	11	5	0	0	84	5	19
2018	Other services to the public	61	32	7	0	0	0	93	0	13

Question 37. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	37	39	7	17	0	0	0	76	17	25
2022	Communications or public affairs	39	41	16	4	0	0	0	80	4	25
2022	Administration and operations	23	58	14	3	2	0	0	81	5	100
2022	Human resources	18	54	12	10	5	0	0	72	16	20
2022	Financial management	19	73	6	0	3	0	0	91	3	30
2022	Information technology	30	51	9	6	4	0	0	80	10	20
2022	Policy	14	62	15	10	0	0	0	75	10	20
2022	Project management	27	44	22	0	8	0	0	71	8	15
2022	Other services to the public	24	38	27	11	0	0	0	62	11	15
2022	None of the above	9	57	35	0	0	0	0	65	0	10
2020	Client contact centre	24	44	16	16	0	0	0	68	16	18
2020	Communications or public affairs	37	39	16	4	4	0	0	76	8	25
2020	Administration and operations	23	51	19	5	1	0	1	75	6	99
2020	Human resources	20	42	11	11	5	12	0	70	18	17
2020	Financial management	27	55	14	3	0	0	0	83	3	29
2020	Information technology	33	25	17	10	5	10	0	64	17	19
2020	Policy	29	45	15	10	0	0	0	74	10	20
2020	Project management	20	60	11	10	0	0	0	80	10	22
2020	Other services to the public	17	61	15	7	0	0	0	78	7	13
2020	None of the above	47	34	18	0	0	0	0	82	0	10
2019	Client contact centre	6	57	31	6	0	0	0	63	6	16
2019	Communications or public affairs	11	49	22	11	6	0	0	61	17	18
2019	Administration and operations	21	67	5	5	0	1	0	89	5	75
2019	Human resources	13	49	12	26	0	0	0	62	26	16
2019	Financial management	10	56	12	15	7	0	0	66	23	27
2019	Information technology	46	40	7	7	0	0	0	87	7	15
2019	Policy	27	36	22	15	0	0	0	63	15	19
2019	Project management	36	55	9	0	0	0	0	91	0	11
2019	None of the above	20	31	19	30	0	0	0	50	30	10
2018	Client contact centre	26	30	30	6	8	0	0	56	14	16
2018	Communications or public affairs	6	37	19	26	13	0	0	43	38	16
2018	Administration and operations	14	58	21	6	0	0	0	73	6	82
2018	Human resources	28	56	17	0	0	0	0	83	0	11
2018	Financial management	18	34	34	5	9	0	0	52	14	23
2018	Policy	32	41	16	5	5	0	0	73	11	19
2018	Other services to the public	9	53	17	14	7	0	0	62	21	13

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	0	47	28	3	11	0	10	16	52	25
2022	Communications or public affairs	20	13	44	14	8	0	0	23	33	25
2022	Administration and operations	5	30	44	15	5	0	1	20	36	100
2022	Human resources	41	30	17	12	0	0	0	12	71	20
2022	Financial management	6	49	25	10	6	0	4	16	58	30
2022	Information technology	18	26	25	11	19	0	0	30	45	20
2022	Policy	19	28	48	5	0	0	0	5	47	20
2022	Project management	0	7	93	0	0	0	0	0	7	15
2022	Other services to the public	0	20	43	25	7	0	5	34	21	15
2022	None of the above	0	55	36	9	0	0	0	9	55	10
2020	Client contact centre	32	38	11	5	14	0	0	19	70	18
2020	Communications or public affairs	13	36	44	4	0	4	0	4	51	25
2020	Administration and operations	23	39	23	10	3	0	1	13	63	99
2020	Human resources	46	16	12	19	0	7	0	20	67	17
2020	Financial management	10	33	43	7	7	0	0	14	43	28
2020	Information technology	10	32	36	17	5	0	0	22	42	19
2020	Policy	10	43	31	15	0	0	0	15	54	20
2020	Project management	22	45	17	11	5	0	0	16	67	22
2020	Other services to the public	7	44	48	0	0	0	0	0	52	13
2020	None of the above	10	27	63	0	0	0	0	0	37	10
2019	Client contact centre	25	50	12	6	6	0	0	13	75	16
2019	Communications or public affairs	28	33	39	0	0	0	0	0	61	18
2019	Administration and operations	9	40	39	9	3	0	0	12	50	75
2019	Human resources	25	44	18	6	0	6	0	7	74	16
2019	Financial management	27	37	22	11	4	0	0	14	64	27
2019	Information technology	13	13	54	20	0	0	0	20	27	15
2019	Policy	11	32	52	5	0	0	0	5	42	19
2019	Project management	9	37	36	0	9	0	9	10	51	11
2019	None of the above	19	21	40	20	0	0	0	20	40	10
2018	Client contact centre	18	44	26	12	0	0	0	12	62	16
2018	Communications or public affairs	19	45	25	6	0	5	0	7	67	16
2018	Administration and operations	6	32	46	13	0	2	2	13	40	83
2018	Human resources	18	28	43	0	11	0	0	11	46	11
2018	Financial management	13	57	26	4	0	0	0	4	70	23
2018	Policy	5	48	41	0	5	0	0	5	54	19
2018	Other services to the public	15	43	26	16	0	0	0	16	58	13

Question 18b. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	23	32	26	4	4	0	11	9	62	25
2022	Communications or public affairs	20	20	34	23	4	0	0	27	40	25
2022	Administration and operations	26	24	36	11	2	1	1	13	51	100
2022	Human resources	5	40	28	20	6	0	0	27	45	20
2022	Financial management	19	37	27	7	6	0	3	14	58	30
2022	Information technology	0	36	39	20	4	0	0	24	36	20
2022	Policy	28	19	29	19	5	0	0	23	48	20
2022	Project management	26	19	33	8	15	0	0	22	45	15
2022	Other services to the public	27	45	11	6	7	0	5	13	76	15
2022	None of the above	35	28	19	9	0	10	0	9	70	10
2020	Client contact centre	43	21	23	0	7	0	7	7	68	18
2020	Communications or public affairs	17	20	39	16	8	0	0	24	37	25
2020	Administration and operations	37	32	20	6	1	3	0	7	72	99
2020	Human resources	40	12	20	11	5	12	0	18	60	17
2020	Financial management	22	17	32	18	0	4	7	20	44	28
2020	Information technology	6	10	45	17	10	11	0	30	19	19
2020	Policy	5	36	33	10	10	5	0	22	43	20
2020	Project management	29	38	23	10	0	0	0	10	67	22
2020	Other services to the public	68	25	7	0	0	0	0	0	93	13
2020	None of the above	0	19	9	42	30	0	0	72	19	10
2019	Client contact centre	51	37	0	12	0	0	0	12	88	16
2019	Communications or public affairs	0	34	39	27	0	0	0	27	34	18
2019	Administration and operations	45	31	18	6	0	0	0	6	76	75
2019	Human resources	6	25	37	19	6	0	6	27	34	16
2019	Financial management	27	19	30	22	3	0	0	25	45	27
2019	Information technology	34	13	33	13	7	0	0	20	47	15
2019	Policy	0	21	58	22	0	0	0	22	21	19
2019	Project management	19	27	27	0	18	0	9	19	51	11
2019	None of the above	50	30	0	19	0	0	0	19	81	10
2018	Client contact centre	54	28	12	6	0	0	0	6	82	16
2018	Communications or public affairs	13	30	45	6	6	0	0	13	43	16
2018	Administration and operations	36	34	18	8	3	0	3	11	71	83
2018	Human resources	17	8	46	18	11	0	0	29	25	11
2018	Financial management	38	21	31	9	0	0	0	9	60	23
2018	Policy	5	48	38	4	5	0	0	9	53	19
2018	Other services to the public	57	0	0	25	18	0	0	43	57	13

Question 18c. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	7	20	43	15	11	0	3	27	28	25
2022	Communications or public affairs	12	40	29	9	9	0	0	18	53	25
2022	Administration and operations	4	22	46	19	8	0	1	28	26	100
2022	Human resources	6	32	49	13	0	0	0	13	38	20
2022	Financial management	8	19	48	19	7	0	0	26	27	30
2022	Information technology	4	24	31	31	9	0	0	40	28	20
2022	Policy	10	39	32	15	4	0	0	20	49	20
2022	Project management	0	12	34	54	0	0	0	54	12	15
2022	Other services to the public	12	20	50	19	0	0	0	19	32	15
2022	None of the above	0	46	45	9	0	0	0	9	46	10
2020	Client contact centre	21	37	16	12	14	0	0	26	59	18
2020	Communications or public affairs	24	31	37	8	0	0	0	8	56	25
2020	Administration and operations	21	35	26	12	4	1	0	17	57	99
2020	Human resources	28	35	5	12	13	7	0	27	67	17
2020	Financial management	7	21	43	18	4	4	4	24	30	28
2020	Information technology	0	21	31	27	10	11	0	42	23	19
2020	Policy	29	40	15	10	5	0	0	15	69	20
2020	Project management	30	18	38	10	4	0	0	14	49	22
2020	Other services to the public	7	44	34	15	0	0	0	15	51	13
2020	None of the above	9	21	49	21	0	0	0	21	30	10
2019	Client contact centre	13	50	31	6	0	0	0	6	63	16
2019	Communications or public affairs	28	38	34	0	0	0	0	0	66	18
2019	Administration and operations	7	39	40	14	0	0	0	14	46	75
2019	Human resources	25	25	44	6	0	0	0	6	50	16
2019	Financial management	19	15	49	13	4	0	0	17	34	27
2019	Information technology	7	13	47	7	26	0	0	33	20	15
2019	Policy	16	37	36	5	5	0	0	11	53	19
2019	Project management	9	19	45	0	18	0	9	19	31	11
2019	None of the above	20	30	40	10	0	0	0	10	50	10
2018	Client contact centre	6	42	20	32	0	0	0	32	48	16
2018	Communications or public affairs	38	31	31	0	0	0	0	0	69	16
2018	Administration and operations	4	31	46	18	1	0	2	19	35	83
2018	Human resources	0	28	52	10	11	0	0	20	28	11
2018	Financial management	30	17	44	9	0	0	0	9	47	23
2018	Policy	11	42	47	0	0	0	0	0	53	19
2018	Other services to the public	7	36	50	7	0	0	0	7	43	13

Question 18d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	8	29	25	18	15	0	7	35	39	25
2022	Communications or public affairs	21	19	25	26	5	0	4	32	43	25
2022	Administration and operations	13	35	31	10	7	2	2	18	49	100
2022	Human resources	28	32	5	24	0	0	11	27	67	20
2022	Financial management	15	38	19	11	13	0	3	25	55	30
2022	Information technology	14	18	20	24	20	0	4	46	33	20
2022	Policy	25	23	14	27	6	0	5	35	51	20
2022	Project management	6	24	41	16	8	0	6	25	32	15
2022	Other services to the public	31	15	25	19	5	0	5	25	48	15
2022	None of the above	19	18	36	9	0	10	9	11	45	10
2020	Client contact centre	27	37	16	0	14	0	7	15	68	18
2020	Communications or public affairs	21	27	16	16	5	4	12	25	57	25
2020	Administration and operations	26	28	24	9	10	1	2	20	56	98
2020	Human resources	45	11	18	7	7	13	0	15	64	17
2020	Financial management	10	36	37	10	4	0	4	14	48	28
2020	Information technology	21	21	16	27	5	11	0	36	46	19
2020	Policy	24	26	35	15	0	0	0	15	50	20
2020	Project management	34	19	19	29	0	0	0	29	53	22
2020	Other services to the public	37	22	22	19	0	0	0	19	59	13
2020	None of the above	0	36	39	25	0	0	0	25	36	10
2019	Client contact centre	25	50	19	6	0	0	0	6	75	16
2019	Communications or public affairs	34	33	22	11	0	0	0	11	66	18
2019	Administration and operations	18	39	18	13	6	3	3	21	61	75
2019	Human resources	32	25	30	13	0	0	0	13	57	16
2019	Financial management	27	26	30	10	4	0	4	14	55	27
2019	Information technology	13	27	27	7	26	0	0	33	40	15
2019	Policy	15	43	25	11	5	0	0	16	59	19
2019	Project management	28	27	28	18	0	0	0	18	55	11
2019	None of the above	30	0	30	30	0	0	10	34	33	10
2018	Client contact centre	24	18	32	20	0	0	6	21	45	16
2018	Communications or public affairs	31	38	18	13	0	0	0	13	70	16
2018	Administration and operations	11	34	34	14	8	0	0	21	44	82
2018	Human resources	17	54	18	0	11	0	0	11	71	11
2018	Financial management	44	43	8	5	0	0	0	5	87	23
2018	Policy	16	26	59	0	0	0	0	0	41	19
2018	Other services to the public	0	50	33	8	9	0	0	17	50	13

Question 18e. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	10	11	36	11	18	8	7	34	24	25
2022	Communications or public affairs	9	17	29	25	7	8	4	37	30	25
2022	Administration and operations	7	28	25	23	11	3	3	37	37	100
2022	Human resources	45	28	21	6	0	0	0	6	72	20
2022	Financial management	21	17	28	13	6	5	9	23	45	30
2022	Information technology	9	37	23	26	5	0	0	30	47	20
2022	Policy	5	23	47	19	0	0	6	21	30	20
2022	Project management	7	35	39	12	8	0	0	20	41	15
2022	Other services to the public	0	31	25	19	20	0	5	41	33	15
2022	None of the above	17	19	37	18	9	0	0	26	37	10
2020	Client contact centre	11	23	6	35	13	0	13	55	39	17
2020	Communications or public affairs	8	15	32	20	17	8	0	40	25	25
2020	Administration and operations	9	20	28	22	10	6	4	36	33	99
2020	Human resources	46	19	7	0	11	18	0	14	78	17
2020	Financial management	14	33	32	14	3	0	4	17	49	28
2020	Information technology	21	26	15	17	10	6	5	30	52	19
2020	Policy	9	26	46	9	10	0	0	19	35	20
2020	Project management	9	24	24	36	4	4	0	42	33	22
2020	Other services to the public	0	22	39	29	0	10	0	32	25	13
2020	None of the above	0	0	46	30	12	12	0	48	0	10
2019	Client contact centre	25	13	31	19	13	0	0	31	37	16
2019	Communications or public affairs	11	21	39	11	6	6	6	19	37	18
2019	Administration and operations	6	12	28	25	25	1	3	51	19	75
2019	Human resources	38	50	13	0	0	0	0	0	87	16
2019	Financial management	30	45	17	4	4	0	0	8	75	27
2019	Information technology	13	13	27	26	13	0	7	42	28	15
2019	Policy	0	26	26	26	22	0	0	48	26	19
2019	Project management	0	27	46	0	9	0	18	11	33	11
2019	None of the above	20	29	0	30	10	0	10	45	55	10
2018	Client contact centre	18	44	6	12	14	6	0	28	66	16
2018	Communications or public affairs	13	50	38	0	0	0	0	0	62	16
2018	Administration and operations	6	21	31	25	13	0	3	40	28	83
2018	Human resources	17	37	25	10	11	0	0	20	54	11
2018	Financial management	45	26	25	4	0	0	0	4	71	23
2018	Policy	0	22	26	41	5	5	0	49	23	19
2018	Other services to the public	0	7	28	57	7	0	0	64	7	13

Question 18f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	7	33	31	4	14	0	10	20	45	25
2022	Communications or public affairs	20	13	36	9	13	4	4	24	36	25
2022	Administration and operations	15	27	41	10	5	1	1	16	42	100
2022	Human resources	17	27	28	22	0	6	0	24	47	20
2022	Financial management	12	35	22	21	3	3	3	26	50	30
2022	Information technology	9	15	28	25	14	4	4	43	26	20
2022	Policy	9	25	33	29	0	4	0	30	36	20
2022	Project management	20	7	45	21	8	0	0	28	26	15
2022	Other services to the public	18	35	24	12	7	0	5	20	55	15
2022	None of the above	27	36	19	0	9	10	0	9	70	10
2020	Client contact centre	21	37	28	0	7	0	7	7	63	18
2020	Communications or public affairs	13	19	44	20	0	0	4	21	33	25
2020	Administration and operations	20	29	35	11	4	1	0	15	49	99
2020	Human resources	26	23	32	12	0	7	0	13	53	17
2020	Financial management	11	28	26	28	4	4	0	33	40	28
2020	Information technology	10	32	25	17	10	6	0	29	45	19
2020	Policy	5	26	49	21	0	0	0	21	31	20
2020	Project management	22	37	37	0	4	0	0	4	59	22
2020	Other services to the public	29	30	31	0	0	10	0	0	65	13
2020	None of the above	0	19	26	21	21	12	0	48	22	10
2019	Client contact centre	25	56	13	6	0	0	0	6	81	16
2019	Communications or public affairs	0	33	45	22	0	0	0	22	33	18
2019	Administration and operations	12	35	36	17	0	0	0	17	47	75
2019	Human resources	6	19	37	13	13	6	6	29	29	16
2019	Financial management	28	8	45	15	0	4	0	16	37	26
2019	Information technology	13	34	20	20	0	7	7	23	54	15
2019	Policy	0	11	41	26	16	5	0	45	11	19
2019	Project management	9	9	55	9	9	0	9	19	20	11
2019	None of the above	20	40	10	29	0	0	0	29	60	10
2018	Client contact centre	30	30	14	14	6	6	0	21	64	16
2018	Communications or public affairs	13	44	30	6	0	0	6	7	61	16
2018	Administration and operations	15	28	42	10	1	1	3	11	45	83
2018	Human resources	0	27	45	18	11	0	0	29	27	11
2018	Financial management	38	26	31	4	0	0	0	4	64	23
2018	Policy	10	26	36	11	11	5	0	23	39	19
2018	Other services to the public	28	37	25	10	0	0	0	10	65	13

Question 18g. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	0	7	29	39	21	0	3	62	8	25
2022	Communications or public affairs	4	16	27	24	25	0	4	51	21	25
2022	Administration and operations	0	7	21	50	22	0	1	72	7	100
2022	Human resources	0	0	11	56	29	0	5	89	0	20
2022	Financial management	3	5	25	43	21	0	3	66	8	30
2022	Information technology	10	0	19	34	32	0	4	70	11	20
2022	Policy	0	5	29	33	32	0	0	65	5	20
2022	Project management	0	18	18	34	30	0	0	64	18	15
2022	Other services to the public	0	0	47	30	24	0	0	53	0	15
2022	None of the above	0	10	45	37	9	0	0	45	10	10
2020	Client contact centre	0	12	32	49	7	0	0	56	12	18
2020	Communications or public affairs	4	21	44	20	12	0	0	32	24	25
2020	Administration and operations	3	6	32	39	18	1	0	58	9	98
2020	Human resources	0	0	12	34	54	0	0	88	0	17
2020	Financial management	7	7	47	21	15	4	0	37	15	28
2020	Information technology	0	6	15	40	32	6	0	77	7	19
2020	Policy	0	15	21	54	10	0	0	64	15	20
2020	Project management	0	18	37	37	8	0	0	46	18	22
2020	Other services to the public	0	7	66	7	19	0	0	26	7	13
2020	None of the above	9	9	49	33	0	0	0	33	17	10
2019	Client contact centre	6	6	50	31	6	0	0	38	13	16
2019	Communications or public affairs	17	22	38	22	0	0	0	22	39	18
2019	Administration and operations	3	11	29	46	11	0	0	57	14	75
2019	Human resources	0	6	43	31	13	0	6	47	7	16
2019	Financial management	7	22	49	10	11	0	0	21	30	27
2019	Information technology	0	7	53	20	13	7	0	36	7	15
2019	Policy	0	31	26	27	16	0	0	43	31	19
2019	Project management	0	19	27	18	36	0	0	54	19	11
2019	None of the above	0	10	60	30	0	0	0	30	10	10

Question 38. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	27	49	4	17	3	0	76	20	25
2022	Communications or public affairs	14	45	19	18	0	4	61	19	25
2022	Administration and operations	16	47	27	9	1	0	63	10	100
2022	Human resources	6	32	45	11	5	0	39	16	20
2022	Financial management	13	52	20	12	3	0	65	15	30
2022	Information technology	23	43	13	11	10	0	66	20	20
2022	Policy	0	38	48	9	0	5	40	10	20
2022	Project management	13	41	14	18	8	6	58	27	15
2022	Other services to the public	19	11	40	18	12	0	30	30	15
2022	None of the above	0	45	37	9	9	0	45	18	10
2020	Client contact centre	7	56	16	11	5	5	66	17	18
2020	Communications or public affairs	29	32	20	12	8	0	60	20	25
2020	Administration and operations	13	43	27	13	4	1	56	17	99
2020	Human resources	7	34	11	17	5	26	55	30	16
2020	Financial management	29	41	20	7	3	0	70	10	29
2020	Information technology	21	41	10	22	0	5	66	23	19
2020	Policy	24	45	15	15	0	0	69	15	20
2020	Project management	25	25	28	22	0	0	49	22	22
2020	Other services to the public	17	31	22	22	7	0	48	29	13
2020	None of the above	21	39	18	10	0	12	68	11	10
2019	Client contact centre	13	38	37	13	0	0	50	13	16
2019	Communications or public affairs	0	17	34	44	6	0	17	49	18
2019	Administration and operations	12	47	28	9	4	0	58	13	75
2019	Human resources	6	50	19	25	0	0	56	25	16
2019	Financial management	3	37	26	26	7	0	40	34	27
2019	Information technology	27	26	20	20	0	7	57	22	15
2019	Policy	22	26	41	5	5	0	48	11	19
2019	Project management	18	9	36	37	0	0	27	37	11
2019	None of the above	10	31	30	20	10	0	40	30	10

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	79	14	7	0	0	0	0	93	0	25
2022	Communications or public affairs	67	25	8	0	0	0	0	92	0	25
2022	Administration and operations	66	26	2	4	2	0	0	92	6	100
2022	Human resources	50	40	10	0	0	0	0	90	0	15
2022	Financial management	77	18	3	3	0	0	0	95	3	30
2022	Information technology	90	5	5	0	0	0	0	95	0	20
2022	Policy	42	48	6	0	5	0	0	90	5	20
2022	Project management	47	40	0	6	0	0	7	94	6	15
2022	Other services to the public	64	26	0	11	0	0	0	89	11	15
2022	None of the above	55	9	18	18	0	0	0	64	18	10
2020	Client contact centre	58	37	0	5	0	0	0	95	5	18
2020	Communications or public affairs	60	28	4	4	4	0	0	88	8	25
2020	Administration and operations	60	30	4	4	2	0	0	90	6	99
2020	Human resources	42	36	11	11	0	0	0	78	11	17
2020	Financial management	73	20	0	3	3	0	0	93	7	29
2020	Information technology	79	21	0	0	0	0	0	100	0	18
2020	Policy	64	26	5	0	5	0	0	90	5	20
2020	Project management	36	50	5	4	0	0	4	90	4	22
2020	Other services to the public	78	15	7	0	0	0	0	93	0	13
2020	None of the above	82	18	0	0	0	0	0	100	0	10
2019	Client contact centre	31	56	6	6	0	0	0	87	6	16
2019	Communications or public affairs	55	17	0	17	6	6	0	76	24	18
2019	Administration and operations	57	37	4	3	0	0	0	93	3	75
2019	Human resources	25	25	18	25	0	6	0	54	27	16
2019	Financial management	66	22	0	8	4	0	0	89	11	27
2019	Information technology	53	47	0	0	0	0	0	100	0	15
2019	Policy	68	32	0	0	0	0	0	100	0	19
2019	Project management	54	37	0	9	0	0	0	91	9	11
2019	None of the above	19	31	19	21	10	0	0	50	31	10
2018	Client contact centre	42	36	14	8	0	0	0	78	8	16
2018	Communications or public affairs	50	31	6	13	0	0	0	81	13	16
2018	Administration and operations	51	36	6	5	1	0	0	87	7	83
2018	Human resources	50	41	0	0	9	0	0	91	9	10
2018	Financial management	31	44	22	4	0	0	0	74	4	23
2018	Policy	63	32	0	5	0	0	0	95	5	19
2018	Other services to the public	60	26	0	7	7	0	0	86	14	13

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	75	18	4	3	0	93	3	25
2022	Communications or public affairs	72	28	0	0	0	100	0	25
2022	Administration and operations	67	23	4	4	1	91	5	100
2022	Human resources	44	30	16	10	0	74	10	15
2022	Financial management	72	26	3	0	0	97	0	30
2022	Information technology	74	21	5	0	0	95	0	20
2022	Policy	46	39	9	6	0	85	6	20
2022	Project management	59	29	6	6	0	88	6	15
2022	Other services to the public	68	27	0	5	0	95	5	15
2022	None of the above	55	45	0	0	0	100	0	10
2020	Client contact centre	62	38	0	0	0	100	0	18
2020	Communications or public affairs	59	37	0	4	0	96	4	24
2020	Administration and operations	63	32	2	2	2	94	4	99
2020	Human resources	49	35	11	5	0	84	5	17
2020	Financial management	73	24	0	3	0	97	3	29
2020	Information technology	74	26	0	0	0	100	0	18
2020	Policy	79	10	5	0	5	90	5	20
2020	Project management	50	36	9	5	0	86	5	22
2020	Other services to the public	60	40	0	0	0	100	0	12
2020	None of the above	90	0	10	0	0	90	0	10
2019	Client contact centre	50	43	6	0	0	94	0	16
2019	Communications or public affairs	38	39	17	0	6	78	6	18
2019	Administration and operations	59	36	4	1	0	95	1	75
2019	Human resources	27	53	7	13	0	80	13	15
2019	Financial management	55	37	4	4	0	92	4	27
2019	Information technology	53	47	0	0	0	100	0	15
2019	Policy	68	16	11	5	0	84	5	19
2019	Project management	91	9	0	0	0	100	0	11
2019	None of the above	20	40	30	10	0	60	10	10
2018	Client contact centre	42	38	20	0	0	80	0	16
2018	Communications or public affairs	24	57	0	19	0	81	19	16
2018	Administration and operations	48	43	6	4	0	91	4	83
2018	Human resources	54	37	0	0	8	92	8	11
2018	Financial management	36	43	9	13	0	79	13	23
2018	Policy	78	22	0	0	0	100	0	19
2018	Other services to the public	60	33	0	0	7	93	7	13

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	64	25	7	3	0	0	0	89	3	25
2022	Communications or public affairs	52	32	9	7	0	0	0	84	7	25
2022	Administration and operations	49	37	9	3	2	0	1	86	5	100
2022	Human resources	44	41	16	0	0	0	0	84	0	15
2022	Financial management	62	35	3	0	0	0	0	97	0	30
2022	Information technology	63	32	0	0	5	0	0	95	5	20
2022	Policy	34	47	20	0	0	0	0	80	0	20
2022	Project management	38	43	7	0	6	6	0	86	6	15
2022	Other services to the public	45	31	18	5	0	0	0	76	5	15
2022	None of the above	47	35	9	9	0	0	0	82	9	10
2020	Client contact centre	40	43	6	5	0	5	0	88	6	18
2020	Communications or public affairs	52	28	21	0	0	0	0	79	0	25
2020	Administration and operations	45	33	19	3	1	0	0	78	4	99
2020	Human resources	37	23	16	18	0	7	0	64	19	17
2020	Financial management	55	41	0	3	0	0	0	97	3	29
2020	Information technology	60	40	0	0	0	0	0	100	0	19
2020	Policy	59	31	5	0	5	0	0	90	5	20
2020	Project management	34	37	14	15	0	0	0	71	15	22
2020	Other services to the public	78	15	7	0	0	0	0	93	0	13
2020	None of the above	73	17	10	0	0	0	0	90	0	10
2019	Client contact centre	37	44	19	0	0	0	0	81	0	16
2019	Communications or public affairs	34	44	6	6	6	6	0	82	12	18
2019	Administration and operations	42	45	12	1	0	0	0	86	1	74
2019	Human resources	38	37	19	0	6	0	0	75	6	16
2019	Financial management	51	41	4	4	0	0	0	92	4	27
2019	Information technology	40	60	0	0	0	0	0	100	0	15
2019	Policy	57	43	0	0	0	0	0	100	0	19
2019	Project management	45	46	0	9	0	0	0	91	9	11
2019	None of the above	31	50	10	0	10	0	0	81	10	10
2018	Client contact centre	18	64	12	6	0	0	0	82	6	16
2018	Communications or public affairs	24	51	19	0	0	6	0	80	0	16
2018	Administration and operations	32	49	15	4	0	0	0	82	4	83
2018	Human resources	44	29	27	0	0	0	0	73	0	11
2018	Financial management	36	47	13	4	0	0	0	83	4	23
2018	Policy	63	37	0	0	0	0	0	100	0	19
2018	Other services to the public	48	38	0	7	7	0	0	86	14	13

Question 46. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	32	41	21	7	0	0	72	7	25
2022	Communications or public affairs	19	61	16	4	0	0	80	4	25
2022	Administration and operations	29	56	9	2	2	2	87	4	100
2022	Human resources	24	55	10	11	0	0	79	11	20
2022	Financial management	45	41	9	6	0	0	86	6	30
2022	Information technology	57	33	4	0	5	0	90	5	20
2022	Policy	19	52	14	10	5	0	71	15	20
2022	Project management	41	40	12	0	0	7	87	0	15
2022	Other services to the public	32	38	13	11	6	0	70	16	15
2022	None of the above	10	62	9	19	0	0	72	19	10
2020	Client contact centre	17	56	17	5	0	5	77	6	18
2020	Communications or public affairs	29	44	24	0	4	0	72	4	25
2020	Administration and operations	25	54	17	4	0	0	79	4	98
2020	Human resources	30	59	5	0	5	0	89	5	17
2020	Financial management	33	31	25	8	4	0	64	11	28
2020	Information technology	37	53	5	5	0	0	90	5	19
2020	Policy	43	36	10	5	5	0	79	10	20
2020	Project management	15	56	15	14	0	0	71	14	22
2020	Other services to the public	7	48	37	0	0	7	60	0	13
2020	None of the above	51	49	0	0	0	0	100	0	10
2019	Client contact centre	19	43	12	19	6	0	62	25	16
2019	Communications or public affairs	28	39	17	10	6	0	67	16	18
2019	Administration and operations	29	51	17	3	0	0	80	3	75
2019	Human resources	32	24	25	13	0	6	60	13	16
2019	Financial management	28	41	15	7	8	0	70	15	27
2019	Information technology	27	73	0	0	0	0	100	0	15
2019	Policy	38	34	16	6	6	0	72	11	18
2019	Project management	18	54	9	18	0	0	72	18	11
2019	None of the above	20	30	30	20	0	0	50	20	10
2018	Client contact centre	26	46	15	6	0	7	77	7	15
2018	Communications or public affairs	24	51	13	6	0	6	80	7	16
2018	Administration and operations	26	59	11	1	0	4	88	1	83
2018	Human resources	28	36	18	10	8	0	64	18	11
2018	Financial management	22	48	21	4	4	0	70	9	23
2018	Policy	32	51	11	5	0	0	83	5	18
2018	Other services to the public	38	40	0	22	0	0	78	22	13

Question 47. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes persons who have a variety of identities, abilities, backgrounds, cultures, skills, perspectives and experiences.
Definition of the term has changed from 2020 PSES.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	35	39	12	4	7	4	0	77	11	25
2022	Communications or public affairs	25	35	18	11	0	11	0	67	12	25
2022	Administration and operations	34	49	10	3	2	1	0	84	5	95
2022	Human resources	22	29	32	11	0	6	0	54	12	20
2022	Financial management	21	58	9	3	4	6	0	84	7	30
2022	Information technology	43	29	9	4	5	9	0	79	11	20
2022	Policy	9	39	28	10	5	9	0	53	16	20
2022	Project management	40	33	13	7	0	8	0	78	7	15
2022	Other services to the public	32	34	19	5	5	5	0	69	11	15
2022	None of the above	30	33	37	0	0	0	0	63	0	10
2020	Client contact centre	34	50	11	0	0	0	5	88	0	18
2020	Communications or public affairs	48	36	17	0	0	0	0	83	0	25
2020	Administration and operations	41	47	8	0	0	3	0	92	0	99
2020	Human resources	43	20	24	6	0	7	0	68	6	16
2020	Financial management	38	34	14	4	3	7	0	77	8	29
2020	Information technology	52	43	5	0	0	0	0	95	0	19
2020	Policy	50	29	10	5	5	0	0	79	10	20
2020	Project management	20	56	20	4	0	0	0	76	4	22
2020	Other services to the public	17	61	15	0	0	7	0	84	0	13
2020	None of the above	51	49	0	0	0	0	0	100	0	10
2019	Client contact centre	38	31	19	6	0	6	0	73	7	16
2019	Communications or public affairs	38	34	17	11	0	0	0	72	11	18
2019	Administration and operations	32	56	7	1	3	1	0	89	4	74
2019	Human resources	25	50	19	6	0	0	0	75	6	16
2019	Financial management	40	41	4	11	4	0	0	81	15	27
2019	Information technology	20	73	0	0	0	7	0	100	0	15
2019	Policy	32	47	11	5	0	5	0	83	6	19
2019	Project management	54	37	9	0	0	0	0	91	0	11
2019	None of the above	30	50	10	0	10	0	0	80	10	10
2018	Client contact centre	36	38	6	8	0	12	0	84	9	16
2018	Communications or public affairs	13	56	19	6	0	6	0	73	7	16
2018	Administration and operations	26	59	8	4	0	3	0	87	4	83
2018	Human resources	19	54	18	0	8	0	0	73	8	11
2018	Financial management	18	56	21	0	4	0	0	74	4	23
2018	Policy	32	57	5	5	0	0	0	89	5	19
2018	Other services to the public	47	38	0	8	7	0	0	85	15	13

Question 52. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	68	25	0	7	0	0	93	7	25
2022	Communications or public affairs	63	34	4	0	0	0	96	0	25
2022	Administration and operations	53	40	4	1	1	0	93	2	100
2022	Human resources	19	65	10	6	0	0	84	6	20
2022	Financial management	64	30	3	3	0	0	94	3	30
2022	Information technology	66	18	4	6	5	0	84	11	20
2022	Policy	43	42	6	5	5	0	85	9	20
2022	Project management	55	34	6	6	0	0	88	6	15
2022	Other services to the public	56	44	0	0	0	0	100	0	15
2022	None of the above	27	46	27	0	0	0	73	0	10
2020	Client contact centre	41	53	0	5	0	0	95	5	18
2020	Communications or public affairs	52	44	0	0	4	0	96	4	25
2020	Administration and operations	41	52	7	0	0	0	93	0	98
2020	Human resources	37	35	16	12	0	0	72	12	17
2020	Financial management	41	38	14	7	0	0	79	7	29
2020	Information technology	48	47	5	0	0	0	95	0	19
2020	Policy	59	31	5	5	0	0	90	5	20
2020	Project management	38	44	14	4	0	0	82	4	22
2020	Other services to the public	31	46	22	0	0	0	78	0	13
2020	None of the above	81	19	0	0	0	0	100	0	10
2019	Client contact centre	25	56	19	0	0	0	81	0	16
2019	Communications or public affairs	34	38	11	11	0	6	76	12	18
2019	Administration and operations	44	46	5	3	2	0	89	5	75
2019	Human resources	38	37	19	6	0	0	75	6	16
2019	Financial management	32	45	11	11	0	0	77	11	27
2019	Information technology	60	40	0	0	0	0	100	0	15
2019	Policy	61	39	0	0	0	0	100	0	18
2019	Project management	54	46	0	0	0	0	100	0	11
2019	None of the above	20	51	19	0	10	0	71	10	10
2018	Client contact centre	24	64	6	6	0	0	88	6	16
2018	Communications or public affairs	19	55	19	6	0	0	74	6	16
2018	Administration and operations	36	54	8	1	0	0	91	1	83
2018	Human resources	36	47	9	0	8	0	83	8	11
2018	Financial management	17	52	27	0	4	0	69	4	23
2018	Policy	52	37	11	0	0	0	89	0	19
2018	Other services to the public	38	55	0	0	7	0	93	7	13

Anti-racism

Question 23. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

The question content has been modified from the 2020 PSES, see Question number concordance
Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Definition of the term has changed from 2020 PSES.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	40	28	11	3	3	6	8	79	8	25
2022	Communications or public affairs	50	42	0	9	0	0	0	91	9	25
2022	Administration and operations	46	30	7	4	6	3	4	81	11	100
2022	Human resources	40	32	5	6	5	0	12	81	13	20
2022	Financial management	34	42	17	3	0	0	4	79	3	30
2022	Information technology	38	15	8	6	5	5	23	73	15	20
2022	Policy	33	43	10	5	5	5	0	79	10	20
2022	Project management	38	35	0	26	0	0	0	74	26	15
2022	Other services to the public	39	26	0	11	0	13	11	85	15	15
2022	None of the above	38	34	9	0	0	9	10	89	0	10

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	44	19	17	7	0	6	8	73	8	25
2022	Communications or public affairs	54	42	0	4	0	0	0	96	4	25
2022	Administration and operations	52	24	9	3	7	2	4	81	10	100
2022	Human resources	34	26	11	12	5	0	12	68	19	20
2022	Financial management	40	41	14	0	0	0	4	85	0	30
2022	Information technology	35	14	13	6	5	10	18	67	15	20
2022	Policy	33	44	5	0	9	10	0	84	10	20
2022	Project management	32	36	20	12	0	0	0	68	12	15
2022	Other services to the public	39	26	11	0	0	13	11	85	0	15
2022	None of the above	38	34	9	0	0	9	10	89	0	10

Question 48. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism. Anti-racism is the conscious opposition to racist theories, attitudes and actions. Anti-racism is not just about being against the idea of racism. It is also about taking active steps to fight against it.
Definition of the term has changed from 2020 PSES.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	36	24	22	4	3	10	0	68	8	25
2022	Communications or public affairs	26	22	32	9	0	8	4	54	10	25
2022	Administration and operations	28	34	19	3	0	16	0	73	4	100
2022	Human resources	6	10	22	17	17	22	6	22	47	20
2022	Financial management	24	34	19	3	0	17	4	73	4	30
2022	Information technology	14	29	14	19	5	19	0	53	30	20
2022	Policy	9	23	35	10	9	13	0	37	22	20
2022	Project management	13	23	36	28	0	0	0	36	28	15
2022	Other services to the public	21	12	26	0	11	30	0	46	16	15
2022	None of the above	19	37	16	0	9	18	0	69	11	10
2020	Client contact centre	23	56	11	6	0	5	0	83	6	18
2020	Communications or public affairs	37	36	19	0	0	9	0	79	0	25
2020	Administration and operations	33	49	9	3	0	6	0	87	3	99
2020	Human resources	17	35	23	6	0	19	0	64	8	17
2020	Financial management	31	27	25	3	0	10	3	67	4	29
2020	Information technology	26	48	10	0	0	16	0	88	0	19
2020	Policy	29	40	15	5	5	5	0	73	11	20
2020	Project management	23	44	19	10	0	5	0	70	10	22
2020	Other services to the public	10	53	15	8	0	15	0	74	9	13
2020	None of the above	30	53	9	0	0	9	0	90	0	10

Question 49. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

The question content has been modified from the 2020 PSES, see Question number concordance
Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Definition of the term has changed from 2020 PSES.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	25	54	11	0	3	3	4	85	4	25
2022	Communications or public affairs	59	20	12	4	4	0	0	80	9	25
2022	Administration and operations	34	44	2	3	6	5	6	87	11	95
2022	Human resources	32	39	11	0	11	0	6	76	12	20
2022	Financial management	39	38	6	5	0	12	0	87	6	30
2022	Information technology	26	35	14	10	5	10	0	68	17	20
2022	Policy	13	46	15	20	5	0	0	60	25	20
2022	Project management	40	34	6	7	6	7	0	80	13	15
2022	Other services to the public	33	30	6	20	0	5	5	71	22	15
2022	None of the above	38	45	9	9	0	0	0	82	9	10
2020	Client contact centre	28	49	17	6	0	0	0	77	6	18
2020	Communications or public affairs	50	29	17	0	0	0	4	82	0	24
2020	Administration and operations	34	46	8	6	0	4	2	84	7	99
2020	Human resources	41	16	12	12	6	7	5	65	21	17
2020	Financial management	35	38	7	7	0	7	7	84	8	29
2020	Information technology	33	35	22	0	0	5	5	76	0	19
2020	Policy	35	40	5	15	0	0	5	78	16	20
2020	Project management	29	42	14	5	10	0	0	71	15	22
2020	Other services to the public	17	39	15	15	0	7	7	65	18	13
2020	None of the above	51	40	0	9	0	0	0	91	9	10

Question 51. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	12	19	35	4	7	20	3	40	14	25
2022	Communications or public affairs	0	22	21	0	8	49	0	43	16	25
2022	Administration and operations	11	12	24	1	5	44	4	42	12	100
2022	Human resources	11	10	21	17	0	24	18	35	30	20
2022	Financial management	13	21	18	7	3	38	0	55	15	30
2022	Information technology	0	18	14	4	11	48	5	38	33	20
2022	Policy	0	14	15	4	15	45	6	29	40	20
2022	Project management	13	33	6	21	6	21	0	58	35	15
2022	Other services to the public	13	0	25	8	13	36	5	23	35	15
2022	None of the above	0	0	29	0	9	63	0	0	23	10

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	40	24	12	0	3	7	14	81	4	25
2022	Communications or public affairs	35	57	4	4	0	0	0	92	4	25
2022	Administration and operations	29	29	18	2	4	10	9	71	8	100
2022	Human resources	12	37	17	17	6	11	0	56	26	15
2022	Financial management	38	30	19	5	0	0	8	74	6	30
2022	Information technology	49	24	15	0	5	0	6	78	6	20
2022	Policy	23	34	24	9	5	0	5	60	15	20
2022	Project management	25	28	15	12	6	0	13	61	21	15
2022	Other services to the public	45	18	12	0	0	14	11	84	0	15
2022	None of the above	27	18	36	9	0	10	0	50	10	10
2020	Client contact centre	34	28	22	5	0	0	12	69	6	18
2020	Communications or public affairs	24	40	16	8	0	8	4	73	9	25
2020	Administration and operations	24	39	16	6	3	6	6	72	10	99
2020	Human resources	17	13	11	28	0	31	0	43	41	17
2020	Financial management	38	34	17	3	0	4	3	78	4	29
2020	Information technology	39	35	15	0	0	10	0	83	0	19
2020	Policy	43	21	15	5	0	10	5	76	6	20
2020	Project management	24	35	18	14	4	0	4	62	19	22
2020	Other services to the public	32	24	7	15	0	0	22	72	19	13
2020	None of the above	51	22	18	0	0	9	0	80	0	10
2019	Client contact centre	19	24	19	13	0	19	6	58	17	16
2019	Communications or public affairs	17	38	6	17	17	6	0	58	36	18
2019	Administration and operations	28	39	17	3	1	11	1	76	4	75
2019	Human resources	25	19	19	19	18	0	0	44	37	16
2019	Financial management	36	38	7	11	4	4	0	77	15	27
2019	Information technology	46	47	7	0	0	0	0	93	0	15
2019	Policy	35	38	11	5	0	5	5	82	6	19
2019	Project management	36	46	0	9	0	9	0	90	10	11
2019	None of the above	10	20	10	30	20	0	10	34	56	10
2018	Client contact centre	14	36	12	20	0	6	12	61	24	16
2018	Communications or public affairs	0	56	26	13	0	5	0	60	13	16
2018	Administration and operations	11	45	22	9	2	8	2	63	12	82
2018	Human resources	37	35	10	0	8	10	0	80	9	11
2018	Financial management	18	47	14	13	9	0	0	65	21	23
2018	Policy	37	46	5	0	0	5	5	94	0	19
2018	Other services to the public	31	38	9	7	7	0	7	75	15	13

Question 39. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	26	47	10	12	6	0	0	72	17	25
2022	Communications or public affairs	17	44	18	17	4	0	0	61	21	25
2022	Administration and operations	17	47	16	12	5	3	0	66	17	100
2022	Human resources	28	49	12	11	0	0	0	77	11	20
2022	Financial management	26	40	20	6	0	9	0	72	7	30
2022	Information technology	23	32	20	9	5	10	0	62	16	20
2022	Policy	14	43	23	15	5	0	0	57	19	20
2022	Project management	27	32	15	12	14	0	0	59	26	15
2022	Other services to the public	26	31	12	13	13	0	5	60	27	15
2022	None of the above	10	35	18	27	0	10	0	50	30	10
2020	Client contact centre	17	32	34	5	12	0	0	49	17	18
2020	Communications or public affairs	29	40	19	8	4	0	0	69	12	25
2020	Administration and operations	22	49	14	12	2	1	0	71	15	99
2020	Human resources	29	36	5	11	12	7	0	70	24	17
2020	Financial management	25	44	14	14	0	0	3	71	14	29
2020	Information technology	26	31	15	5	6	16	0	68	14	19
2020	Policy	29	60	10	0	0	0	0	90	0	20
2020	Project management	14	59	8	15	4	0	0	73	19	22
2020	Other services to the public	7	41	15	22	7	7	0	52	32	13
2020	None of the above	30	39	13	10	0	9	0	76	11	10
2019	Client contact centre	19	37	13	19	13	0	0	56	31	16
2019	Communications or public affairs	17	17	17	38	6	6	0	36	46	18
2019	Administration and operations	18	48	16	13	4	0	0	66	18	75
2019	Human resources	12	49	13	13	6	6	0	66	20	16
2019	Financial management	14	55	16	15	0	0	0	69	15	26
2019	Information technology	13	53	13	13	0	7	0	72	14	15
2019	Policy	48	32	21	0	0	0	0	79	0	19
2019	Project management	18	36	9	19	9	9	0	59	31	11
2019	None of the above	20	20	20	30	10	0	0	40	40	10
2018	Client contact centre	18	58	6	12	6	0	0	76	18	16
2018	Communications or public affairs	13	38	13	31	0	6	0	54	33	16
2018	Administration and operations	20	53	8	16	0	1	1	75	16	83
2018	Human resources	64	28	0	0	8	0	0	92	8	11
2018	Financial management	22	48	17	0	13	0	0	70	13	23
2018	Policy	49	17	11	11	6	5	0	70	18	18
2018	Other services to the public	38	47	7	0	8	0	0	85	8	13

Question 40. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	29	48	12	4	7	0	0	77	11	25
2022	Communications or public affairs	23	35	37	4	0	0	0	59	4	25
2022	Administration and operations	26	46	20	5	1	0	0	73	7	95
2022	Human resources	11	39	28	5	11	6	0	53	17	20
2022	Financial management	19	53	24	3	0	0	0	73	3	30
2022	Information technology	18	48	28	0	5	0	0	67	5	20
2022	Policy	19	47	25	9	0	0	0	67	9	20
2022	Project management	20	39	21	12	8	0	0	59	20	15
2022	Other services to the public	19	44	25	12	0	0	0	62	12	15
2022	None of the above	10	46	16	27	0	0	0	57	27	10
2020	Client contact centre	23	50	27	0	0	0	0	73	0	18
2020	Communications or public affairs	25	47	23	4	0	0	0	73	4	25
2020	Administration and operations	32	50	11	6	0	1	0	83	6	99
2020	Human resources	32	24	24	6	7	7	0	60	13	16
2020	Financial management	21	36	36	0	3	3	0	59	4	29
2020	Information technology	15	52	5	6	5	16	0	80	14	19
2020	Policy	35	50	15	0	0	0	0	85	0	20
2020	Project management	18	52	20	9	0	0	0	70	9	22
2020	Other services to the public	17	39	37	0	0	7	0	60	0	13
2020	None of the above	42	40	0	10	0	9	0	89	11	10
2019	Client contact centre	25	31	25	13	6	0	0	56	19	16
2019	Communications or public affairs	17	28	22	27	6	0	0	45	33	18
2019	Administration and operations	25	50	21	3	1	0	0	75	4	75
2019	Human resources	13	50	25	6	6	0	0	62	13	16
2019	Financial management	10	53	22	15	0	0	0	63	15	27
2019	Information technology	28	50	14	0	0	7	0	85	0	14
2019	Policy	42	31	22	5	0	0	0	73	5	19
2019	Project management	9	18	36	18	0	9	9	33	22	11
2019	None of the above	0	60	20	20	0	0	0	60	20	10
2018	Client contact centre	12	38	38	0	0	12	0	57	0	16
2018	Communications or public affairs	6	13	38	38	0	5	0	20	40	16
2018	Administration and operations	20	56	17	7	0	0	0	76	7	81
2018	Human resources	40	41	9	0	9	0	0	81	9	10
2018	Financial management	18	21	34	17	9	0	0	39	26	23
2018	Policy	34	38	17	6	6	0	0	72	11	18
2018	Other services to the public	31	37	25	7	0	0	0	68	7	13

Question 41. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	25	14	15	21	7	11	8	48	34	25
2022	Communications or public affairs	28	28	12	5	8	19	0	70	15	25
2022	Administration and operations	15	23	21	11	6	21	3	50	22	100
2022	Human resources	0	32	34	5	11	6	12	39	20	20
2022	Financial management	6	25	32	12	11	7	7	35	27	30
2022	Information technology	8	44	9	10	5	15	9	68	20	20
2022	Policy	13	15	39	0	9	18	4	37	12	20
2022	Project management	19	21	28	6	20	0	6	43	27	15
2022	Other services to the public	19	6	19	25	5	14	12	34	41	15
2022	None of the above	0	9	43	19	10	10	10	11	36	10
2020	Client contact centre	17	17	37	6	11	7	5	39	18	18
2020	Communications or public affairs	17	36	16	7	12	13	0	60	22	25
2020	Administration and operations	18	23	28	14	5	11	1	46	22	99
2020	Human resources	17	12	12	12	23	19	5	38	46	17
2020	Financial management	10	27	21	22	3	14	3	44	31	29
2020	Information technology	10	27	26	17	0	21	0	46	21	19
2020	Policy	21	21	33	5	15	5	0	43	22	20
2020	Project management	9	21	31	18	10	5	5	34	31	22
2020	Other services to the public	0	28	24	24	8	16	0	34	38	12
2020	None of the above	30	21	10	10	9	21	0	64	23	10
2019	Client contact centre	0	6	0	43	19	32	0	9	91	16
2019	Communications or public affairs	0	11	28	6	28	22	5	15	46	18
2019	Administration and operations	8	27	30	11	5	17	3	43	20	75
2019	Human resources	6	30	19	19	13	6	6	42	36	16
2019	Financial management	14	8	19	15	26	7	11	27	50	27
2019	Information technology	13	27	27	13	0	14	7	50	17	15
2019	Policy	22	22	21	15	0	11	10	55	19	19
2019	Project management	27	9	18	9	19	9	9	44	34	11
2019	None of the above	0	30	30	20	10	10	0	34	33	10
2018	Client contact centre	6	12	12	40	12	18	0	22	63	16
2018	Communications or public affairs	0	25	19	6	19	24	7	36	36	16
2018	Administration and operations	14	32	23	15	3	11	2	53	21	83
2018	Human resources	28	37	27	0	8	0	0	65	8	11
2018	Financial management	5	17	31	21	22	0	4	23	45	23
2018	Policy	21	26	22	10	5	16	0	56	19	19
2018	Other services to the public	9	29	33	14	15	0	0	38	29	13

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	54	39	4	0	3	93	3	25
2022	Communications or public affairs	41	55	0	4	0	96	4	25
2022	Administration and operations	58	35	4	2	1	93	3	100
2022	Human resources	52	48	0	0	0	100	0	20
2022	Financial management	63	25	6	0	6	88	6	30
2022	Information technology	80	11	0	9	0	91	9	20
2022	Policy	52	39	0	9	0	91	9	20
2022	Project management	55	33	0	0	12	88	12	15
2022	Other services to the public	56	38	0	0	5	95	5	15
2022	None of the above	27	63	0	0	10	90	10	10
2020	Client contact centre	58	37	0	5	0	95	5	18
2020	Communications or public affairs	49	36	8	4	4	84	8	25
2020	Administration and operations	45	40	5	10	0	86	10	99
2020	Human resources	69	25	5	0	0	95	0	17
2020	Financial management	53	40	0	7	0	93	7	29
2020	Information technology	64	26	0	10	0	90	10	19
2020	Policy	54	36	5	5	0	90	5	20
2020	Project management	36	40	19	0	5	76	5	22
2020	Other services to the public	24	69	7	0	0	93	0	13
2020	None of the above	54	37	0	9	0	91	9	10

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	44	39	14	0	0	0	3	86	0	25
2022	Communications or public affairs	37	38	16	5	0	0	4	78	5	25
2022	Administration and operations	50	39	6	5	0	0	0	89	5	100
2022	Human resources	46	37	5	11	0	0	0	83	11	20
2022	Financial management	49	34	0	8	3	3	4	89	11	30
2022	Information technology	57	4	19	19	0	0	0	61	19	20
2022	Policy	38	18	9	25	5	0	5	59	31	20
2022	Project management	47	47	0	0	6	0	0	94	6	15
2022	Other services to the public	56	32	0	6	5	0	0	89	11	15
2022	None of the above	27	45	19	9	0	0	0	72	9	10
2020	Client contact centre	30	32	31	0	0	0	7	66	0	18
2020	Communications or public affairs	21	40	19	16	0	0	4	64	16	25
2020	Administration and operations	41	35	11	9	3	2	0	77	12	99
2020	Human resources	56	25	13	0	5	0	0	81	5	17
2020	Financial management	32	54	11	3	0	0	0	86	3	29
2020	Information technology	49	51	0	0	0	0	0	100	0	19
2020	Policy	40	36	10	10	0	0	4	79	11	20
2020	Project management	25	51	9	5	9	0	0	76	15	22
2020	Other services to the public	29	71	0	0	0	0	0	100	0	13
2020	None of the above	42	10	18	12	9	9	0	57	23	10
2019	Client contact centre	25	31	19	19	6	0	0	56	25	16
2019	Communications or public affairs	34	22	0	22	21	0	0	56	44	18
2019	Administration and operations	32	47	7	10	4	0	0	80	14	74
2019	Human resources	51	13	19	11	6	0	0	64	18	16
2019	Financial management	44	45	4	4	4	0	0	89	7	27
2019	Information technology	47	40	13	0	0	0	0	87	0	15
2019	Policy	36	32	5	21	5	0	0	68	26	19
2019	Project management	81	0	19	0	0	0	0	81	0	11
2019	None of the above	60	20	10	0	10	0	0	80	10	10

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	43	46	4	0	4	3	0	92	4	25
2022	Communications or public affairs	42	42	12	4	0	0	0	84	4	25
2022	Administration and operations	50	39	8	3	0	0	0	88	3	100
2022	Human resources	36	43	10	5	6	0	0	79	11	20
2022	Financial management	57	40	0	3	0	0	0	97	3	30
2022	Information technology	53	26	6	9	5	0	0	80	14	20
2022	Policy	47	33	10	9	0	0	0	81	9	20
2022	Project management	41	38	13	8	0	0	0	79	8	15
2022	Other services to the public	57	31	7	0	5	0	0	88	5	15
2022	None of the above	18	72	0	9	0	0	0	91	9	10
2020	Client contact centre	47	37	5	11	0	0	0	84	11	18
2020	Communications or public affairs	29	48	4	8	12	0	0	76	20	25
2020	Administration and operations	40	41	13	4	1	1	0	81	5	99
2020	Human resources	64	19	0	6	5	0	5	87	13	17
2020	Financial management	41	37	11	11	0	0	0	78	11	27
2020	Information technology	52	27	21	0	0	0	0	79	0	18
2020	Policy	59	31	5	5	0	0	0	90	5	20
2020	Project management	13	52	20	15	0	0	0	65	15	22
2020	Other services to the public	26	50	24	0	0	0	0	76	0	12
2020	None of the above	54	28	9	9	0	0	0	83	9	10
2019	Client contact centre	25	57	6	13	0	0	0	81	13	16
2019	Communications or public affairs	39	22	28	5	0	6	0	65	5	18
2019	Administration and operations	47	39	11	4	0	0	0	85	4	75
2019	Human resources	32	32	18	13	6	0	0	63	19	16
2019	Financial management	54	35	4	4	4	0	0	88	8	26
2019	Information technology	53	47	0	0	0	0	0	100	0	15
2019	Policy	46	41	0	0	12	0	0	88	12	17
2019	Project management	63	18	9	9	0	0	0	81	9	11
2019	None of the above	50	40	10	0	0	0	0	90	0	10

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	75	21	0	0	3	0	0	97	3	25
2022	Communications or public affairs	65	31	0	4	0	0	0	96	4	25
2022	Administration and operations	74	23	1	2	0	0	0	97	2	100
2022	Human resources	63	37	0	0	0	0	0	100	0	20
2022	Financial management	79	15	0	3	3	0	0	94	6	30
2022	Information technology	86	9	0	5	0	0	0	95	5	20
2022	Policy	81	19	0	0	0	0	0	100	0	20
2022	Project management	60	40	0	0	0	0	0	100	0	15
2022	Other services to the public	54	39	0	7	0	0	0	93	7	15
2022	None of the above	63	26	10	0	0	0	0	90	0	10
2020	Client contact centre	68	27	0	0	0	5	0	100	0	18
2020	Communications or public affairs	72	13	8	4	4	0	0	84	8	25
2020	Administration and operations	75	22	0	2	1	0	0	97	3	99
2020	Human resources	63	32	5	0	0	0	0	95	0	17
2020	Financial management	65	27	4	0	3	0	0	92	3	29
2020	Information technology	75	25	0	0	0	0	0	100	0	19
2020	Policy	79	21	0	0	0	0	0	100	0	20
2020	Project management	64	31	0	0	0	0	5	100	0	22
2020	Other services to the public	76	24	0	0	0	0	0	100	0	12

Question 31. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	83	17	0	0	0	0	100	0	25
2022	Communications or public affairs	81	8	7	0	0	4	93	0	25
2022	Administration and operations	86	12	0	1	0	1	99	1	100
2022	Human resources	95	5	0	0	0	0	100	0	20
2022	Financial management	88	9	0	0	0	3	100	0	30
2022	Information technology	84	16	0	0	0	0	100	0	20
2022	Policy	81	9	0	5	0	5	95	5	20
2022	Project management	94	0	6	0	0	0	94	0	15
2022	Other services to the public	95	5	0	0	0	0	100	0	15
2022	None of the above	82	0	8	0	0	10	91	0	10
2019	Client contact centre	94	6	0	0	0	0	100	0	16
2019	Communications or public affairs	72	11	11	0	6	0	83	6	18
2019	Administration and operations	86	12	1	0	0	0	99	0	75
2019	Human resources	74	26	0	0	0	0	100	0	15
2019	Financial management	88	12	0	0	0	0	100	0	26
2019	Information technology	67	33	0	0	0	0	100	0	15
2019	Policy	95	5	0	0	0	0	100	0	19
2019	Project management	100	0	0	0	0	0	100	0	10
2019	None of the above	80	10	10	0	0	0	90	0	10

Question 36. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	57	18	21	0	0	3	0	78	0	25
2022	Communications or public affairs	53	17	26	4	0	0	0	71	4	25
2022	Administration and operations	54	32	9	3	0	0	2	88	3	100
2022	Human resources	28	39	9	18	6	0	0	67	24	20
2022	Financial management	36	48	11	3	0	3	0	86	3	30
2022	Information technology	47	33	10	5	4	0	0	81	9	20
2022	Policy	24	48	23	5	0	0	0	71	5	20
2022	Project management	19	61	20	0	0	0	0	80	0	15
2022	Other services to the public	56	38	6	0	0	0	0	94	0	15
2022	None of the above	29	46	17	8	0	0	0	75	8	10
2020	Client contact centre	51	31	12	6	0	0	0	82	6	18
2020	Communications or public affairs	77	11	12	0	0	0	0	88	0	25
2020	Administration and operations	57	30	10	0	1	0	1	89	1	99
2020	Human resources	41	42	18	0	0	0	0	82	0	17
2020	Financial management	39	43	14	3	0	0	0	82	3	29
2020	Information technology	59	25	10	0	0	6	0	89	0	19
2020	Policy	31	43	26	0	0	0	0	74	0	20
2020	Project management	30	51	4	0	10	5	0	85	10	22
2020	Other services to the public	56	22	22	0	0	0	0	78	0	13
2020	None of the above	60	28	12	0	0	0	0	88	0	10
2019	Client contact centre	60	40	0	0	0	0	0	100	0	15
2019	Communications or public affairs	39	44	11	6	0	0	0	83	6	18
2019	Administration and operations	54	33	12	0	0	1	0	88	0	74
2019	Human resources	32	31	24	13	0	0	0	63	13	16
2019	Financial management	40	19	30	4	4	4	0	61	8	27
2019	Information technology	40	27	20	13	0	0	0	67	13	15
2019	Policy	26	31	27	11	5	0	0	57	16	19
2019	Project management	36	19	27	9	0	0	9	61	10	11
2019	None of the above	51	29	10	0	0	10	0	89	0	10

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable acts, comments or displays that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 57. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Administration and operations	5	95	100
2022	None of the above	0	100	10
2020	Other services to the public	0	100	13
2020	None of the above	0	100	10
2019	Administration and operations	8	92	75
2019	Information technology	0	100	15
2018	Communications or public affairs	0	100	16
2018	Other services to the public	0	100	13

Question 62. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Administration and operations	9	9	9	2	2	54	13	58	13	100
2022	Financial management	19	11	6	6	3	48	7	66	19	30
2022	Information technology	0	9	4	0	5	48	33	50	27	20
2022	None of the above	0	9	10	0	10	62	10	30	36	10
2020	Client contact centre	17	22	22	6	0	11	23	59	8	18
2020	Communications or public affairs	5	16	16	3	4	56	0	47	17	25
2020	Administration and operations	15	18	12	3	1	41	10	68	8	99
2020	Human resources	15	13	18	12	5	36	0	45	28	17
2020	Financial management	13	10	14	3	10	39	11	46	27	29
2020	Information technology	10	26	10	0	0	48	5	78	0	19
2020	Policy	10	5	19	5	5	45	10	34	23	20
2020	Project management	4	22	18	8	0	39	9	50	16	22
2020	Other services to the public	17	10	15	0	0	37	22	64	0	13
2020	None of the above	9	36	10	0	0	33	12	82	0	10
2019	Client contact centre	6	13	25	6	0	44	6	38	13	16
2019	Communications or public affairs	0	11	6	11	6	49	17	33	50	18
2019	Administration and operations	10	17	14	5	1	35	18	58	13	75
2019	Human resources	19	19	19	0	13	24	6	55	18	16
2019	Financial management	10	20	16	12	8	31	4	46	30	26
2019	Information technology	33	14	13	0	0	27	13	78	0	15
2019	Policy	27	6	17	6	0	28	17	59	10	18
2019	Project management	18	9	28	0	0	45	0	49	0	11
2019	None of the above	0	10	30	0	10	40	10	20	20	10
2018	Client contact centre	12	14	12	6	8	30	18	50	27	16
2018	Communications or public affairs	6	6	13	13	0	62	0	33	33	16
2018	Administration and operations	9	22	20	5	0	39	5	56	8	82
2018	Human resources	28	19	18	0	8	18	8	64	11	11
2018	Financial management	13	21	17	4	13	22	9	50	25	23
2018	Policy	5	5	6	6	0	67	11	48	26	18
2018	Other services to the public	9	7	31	7	0	23	22	30	13	13

Question 63. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	33	37	19	4	3	0	4	72	8	25
2022	Administration and operations	23	51	9	3	1	11	1	84	5	100
2022	Financial management	34	46	0	9	3	8	0	87	13	30
2020	Client contact centre	33	33	11	5	6	12	0	75	12	18
2020	Communications or public affairs	29	40	16	7	0	8	0	75	8	25
2020	Administration and operations	29	42	11	5	1	9	2	81	7	99
2020	Human resources	36	23	12	0	11	19	0	72	13	17
2020	Financial management	24	20	29	7	0	21	0	55	9	29
2020	Information technology	32	43	10	0	0	15	0	88	0	19
2020	Policy	38	26	15	10	5	5	0	67	16	20
2020	Project management	9	40	19	12	0	16	4	61	16	22
2020	Other services to the public	17	39	7	8	0	22	7	79	11	13
2020	None of the above	21	61	0	10	0	9	0	89	11	10
2019	Client contact centre	13	56	25	6	0	0	0	68	6	16
2019	Communications or public affairs	6	51	5	17	6	17	0	67	27	18
2019	Administration and operations	22	57	13	3	1	4	0	82	4	75
2019	Human resources	32	25	13	6	6	18	0	69	15	16
2019	Financial management	21	42	15	8	7	7	0	68	16	27
2019	Information technology	46	34	13	0	0	7	0	86	0	15
2019	Policy	41	32	11	11	0	5	0	77	11	19
2019	Project management	18	18	46	0	18	0	0	36	18	11
2019	None of the above	20	30	20	0	10	20	0	63	13	10
2018	Client contact centre	12	44	20	0	0	24	0	74	0	16
2018	Communications or public affairs	0	38	13	13	0	37	0	59	20	16
2018	Administration and operations	20	51	19	2	0	8	0	77	3	82
2018	Human resources	36	37	10	0	8	8	0	80	9	11
2018	Financial management	26	34	17	9	4	10	0	67	15	23
2018	Policy	21	51	6	11	0	6	6	81	13	18
2018	Other services to the public	16	54	16	7	0	0	7	75	8	13

Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Definition of the term has changed from 2020 PSES.

Question 64. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Administration and operations	6	94	100
2022	Project management	0	100	15
2022	Other services to the public	0	100	15
2022	None of the above	0	100	10
2020	Financial management	18	82	29
2020	None of the above	0	100	10
2019	Communications or public affairs	0	100	18
2019	Administration and operations	6	94	75
2019	Information technology	0	100	15
2019	Project management	0	100	11
2019	None of the above	0	100	10
2018	Client contact centre	0	100	15
2018	Communications or public affairs	0	100	16
2018	Policy	0	100	19

Question 69. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Administration and operations	19	4	8	2	1	58	8	67	8	100
2022	Financial management	24	20	9	3	3	42	0	76	9	30
2022	None of the above	0	9	10	9	0	62	10	31	34	10
2020	Client contact centre	17	18	21	5	0	23	16	57	9	18
2020	Communications or public affairs	9	12	12	15	0	52	0	43	32	25
2020	Administration and operations	18	18	18	1	0	41	4	66	2	99
2020	Human resources	10	12	30	5	5	37	0	35	17	17
2020	Financial management	17	7	14	0	3	52	7	58	8	29
2020	Information technology	15	16	15	0	0	48	5	67	0	19
2020	Policy	10	10	15	5	5	49	5	44	22	20
2020	Project management	4	26	23	4	0	34	9	53	7	22
2020	Other services to the public	7	26	0	8	0	37	22	81	19	13
2020	None of the above	9	36	10	0	0	46	0	82	0	10
2019	Client contact centre	6	18	13	6	0	50	6	57	15	16
2019	Communications or public affairs	0	6	17	6	0	72	0	20	20	18
2019	Administration and operations	7	20	12	3	2	43	12	61	11	75
2019	Human resources	6	25	25	0	6	32	5	50	10	16
2019	Financial management	10	19	23	4	4	37	4	49	13	27
2019	Information technology	33	20	7	0	0	27	13	89	0	15
2019	Policy	26	5	22	0	0	36	11	59	0	19
2019	Project management	18	18	19	0	0	45	0	66	0	11
2018	Client contact centre	18	8	14	6	0	42	12	57	13	16
2018	Communications or public affairs	6	13	25	6	0	50	0	38	13	16
2018	Administration and operations	11	26	13	3	1	40	5	67	8	83
2018	Human resources	12	30	20	0	9	29	0	59	13	10
2018	Financial management	13	17	26	4	4	22	13	47	14	23
2018	Policy	5	10	5	0	0	68	11	74	0	19
2018	Other services to the public	16	7	24	0	0	45	7	49	0	13

Question 70. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	26	37	23	0	7	7	0	67	7	25
2022	Administration and operations	32	41	8	4	1	15	0	86	6	100
2022	Financial management	39	45	8	5	0	3	0	86	5	30
2022	Information technology	26	30	5	4	5	25	5	79	14	20
2020	Client contact centre	29	41	17	0	0	13	0	81	0	17
2020	Communications or public affairs	33	40	12	11	0	4	0	76	12	25
2020	Administration and operations	27	45	17	1	0	10	1	80	1	99
2020	Human resources	30	23	23	0	5	19	0	65	7	17
2020	Financial management	24	17	20	0	3	35	0	63	5	29
2020	Information technology	32	38	10	0	0	21	0	87	0	19
2020	Policy	38	36	15	5	5	0	0	74	10	20
2020	Project management	9	43	25	4	0	19	0	63	5	22
2020	Other services to the public	24	46	15	0	0	15	0	82	0	13
2020	None of the above	9	83	0	0	0	9	0	100	0	10
2019	Client contact centre	25	44	19	6	0	6	0	73	7	16
2019	Communications or public affairs	6	39	27	6	0	22	0	58	7	18
2019	Administration and operations	27	49	8	1	2	11	1	86	4	74
2019	Human resources	13	25	25	0	6	26	5	55	9	16
2019	Financial management	14	34	22	8	4	19	0	59	14	27
2019	Information technology	40	40	13	0	0	7	0	86	0	15
2019	Policy	41	22	16	0	0	15	5	80	0	19
2019	Project management	18	37	19	9	0	18	0	67	11	11
2019	None of the above	10	31	40	0	0	20	0	51	0	10
2018	Client contact centre	18	32	32	0	0	18	0	61	0	16
2018	Communications or public affairs	13	38	13	13	6	18	0	61	24	16
2018	Administration and operations	20	54	15	2	0	8	0	81	2	83
2018	Human resources	30	41	9	0	9	11	0	79	10	10
2018	Financial management	13	34	26	4	4	14	4	58	11	23
2018	Policy	20	42	16	0	0	16	5	79	0	19
2018	Other services to the public	16	43	9	18	0	14	0	69	20	13

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 83. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Client contact centre	15	85	25
2022	Communications or public affairs	4	96	25
2022	Administration and operations	6	94	100
2022	Human resources	11	89	20
2022	Financial management	0	100	30
2022	Information technology	10	90	20
2022	Policy	0	100	20
2022	Project management	0	100	15
2022	Other services to the public	12	88	15
2022	None of the above	10	90	10
2020	Client contact centre	12	88	18
2020	Communications or public affairs	4	96	25
2020	Administration and operations	10	90	98
2020	Human resources	12	88	17
2020	Financial management	25	75	29
2020	Information technology	6	94	19
2020	Policy	10	90	20
2020	Project management	13	87	22
2020	Other services to the public	7	93	13
2020	None of the above	0	100	10
2019	Client contact centre	6	94	16
2019	Communications or public affairs	6	94	18
2019	Administration and operations	12	88	74
2019	Human resources	6	94	16
2019	Financial management	12	88	26
2019	Information technology	0	100	15
2019	Policy	11	89	19
2019	Project management	19	81	11
2019	None of the above	0	100	10

Question 84. Were the requests for workplace accommodation measures related to a disability?

A disability refers to a physical, mental, intellectual, cognitive, sensory, learning or communication impairment, or a functional limitation, whether apparent or not, and permanent, temporary or episodic in nature, that hinders a person's full and equal participation in society when they face a barrier. A barrier refers to a physical, structural, technological, socioeconomic or cultural obstruction, or one that is related to information, communications, attitudes or mindsets, that hinders a person's full and equal participation in society.
Definition of the term has changed from 2020 PSES.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	50	50	10

Question 85. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	80	20	10

Question 87. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	43	39	3	0	11	0	4	85	11	25
2022	Communications or public affairs	56	28	5	4	0	4	4	90	5	25
2022	Administration and operations	36	42	5	6	3	2	7	86	9	100
2022	Human resources	33	54	0	6	0	0	6	94	6	20
2022	Financial management	32	44	14	3	0	0	7	82	3	30
2022	Information technology	32	44	10	0	5	9	0	83	6	20
2022	Policy	29	47	6	5	0	0	14	88	5	20
2022	Project management	39	36	0	18	0	0	7	81	19	15
2022	Other services to the public	44	19	26	5	0	5	0	66	6	15
2022	None of the above	28	54	9	0	0	9	0	90	0	10
2020	Client contact centre	35	60	0	0	0	0	6	100	0	17
2020	Communications or public affairs	48	44	8	0	0	0	0	92	0	25
2020	Administration and operations	45	37	6	5	1	3	3	87	6	99
2020	Human resources	41	42	11	6	0	0	0	83	6	17
2020	Financial management	46	34	10	3	3	3	0	83	7	29
2020	Information technology	42	30	11	0	5	5	6	82	6	19
2020	Policy	54	36	5	0	0	0	5	95	0	20
2020	Project management	42	40	10	4	0	0	4	86	4	22
2020	Other services to the public	39	32	7	0	7	7	7	83	9	13
2020	None of the above	42	39	10	9	0	0	0	82	9	10

Future of work

Question 94. In general, which of the following best describes the percentage of time you spend working at a Government of Canada location?
Survey year	Demographic	20% (1 out of 5 days) (%)	40% (2 out of 5 days) (%)	60% (3 out of 5 days) (%)	80% (4 out of 5 days) (%)	Other Please specify (%)	Total responses
2022	Client contact centre	45	20	0	9	26	25
2022	Communications or public affairs	37	15	0	0	48	15
2022	Administration and operations	60	24	4	2	10	85
2022	Human resources	19	0	0	0	81	10
2022	Financial management	51	8	0	0	41	25
2022	Information technology	53	19	0	0	28	15
2022	Policy	43	21	0	5	31	20
2022	Project management	33	39	14	0	14	15
2022	Other services to the public	57	31	7	0	5	15

Question 95. When working at a Government of Canada location, do you usually work there on the same days of the week?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Client contact centre	58	42	25
2022	Communications or public affairs	26	74	15
2022	Administration and operations	67	33	85
2022	Human resources	79	21	10
2022	Financial management	35	65	25
2022	Information technology	53	47	15
2022	Policy	11	89	20
2022	Project management	79	21	15
2022	Other services to the public	64	36	15

Question 96a. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Attend meetings
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Client contact centre	52	48	25
2022	Communications or public affairs	43	57	15
2022	Administration and operations	60	40	85
2022	Human resources	29	71	10
2022	Financial management	64	36	25
2022	Information technology	37	63	15
2022	Policy	49	51	20
2022	Project management	51	49	15
2022	Other services to the public	70	30	15

Question 96b. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Participate in team building activities
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Client contact centre	68	32	25
2022	Communications or public affairs	68	32	15
2022	Administration and operations	82	18	85
2022	Human resources	78	22	10
2022	Financial management	96	4	25
2022	Information technology	65	35	15
2022	Policy	85	15	20
2022	Project management	80	20	15
2022	Other services to the public	93	7	15

Question 96c. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Collaborate on projects with colleagues (e.g., brainstorming)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Client contact centre	61	39	25
2022	Communications or public affairs	70	30	15
2022	Administration and operations	61	39	85
2022	Human resources	59	41	10
2022	Financial management	83	17	25
2022	Information technology	64	36	15
2022	Policy	68	32	20
2022	Project management	52	48	15
2022	Other services to the public	57	43	15

Question 96d. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Work with stakeholders or clients
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Client contact centre	36	64	25
2022	Communications or public affairs	6	94	15
2022	Administration and operations	31	69	85
2022	Human resources	9	91	10
2022	Financial management	35	65	25
2022	Information technology	25	75	15
2022	Policy	25	75	20
2022	Project management	43	57	15
2022	Other services to the public	19	81	15

Question 96e. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Completing onboarding of employees
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Client contact centre	36	64	25
2022	Communications or public affairs	28	72	15
2022	Administration and operations	46	54	85
2022	Human resources	28	72	10
2022	Financial management	70	30	25
2022	Information technology	47	53	15
2022	Policy	69	31	20
2022	Project management	56	44	15
2022	Other services to the public	38	62	15

Question 96f. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Completing offboarding of employees
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Client contact centre	27	73	25
2022	Communications or public affairs	0	100	15
2022	Administration and operations	20	80	85
2022	Human resources	9	91	10
2022	Financial management	23	77	25
2022	Information technology	34	66	15
2022	Policy	53	47	20
2022	Project management	14	86	15
2022	Other services to the public	25	75	15

Question 96g. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Perform individual work
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Client contact centre	22	78	25
2022	Communications or public affairs	7	93	15
2022	Administration and operations	12	88	85
2022	Human resources	0	100	10
2022	Financial management	11	89	25
2022	Information technology	18	82	15
2022	Policy	16	84	20
2022	Project management	14	86	15
2022	Other services to the public	7	93	15

Question 96h. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Completing other administrative work (e.g., tasks related to human resources, finance and security)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Client contact centre	20	80	25
2022	Communications or public affairs	15	85	15
2022	Administration and operations	10	90	85
2022	Human resources	9	91	10
2022	Financial management	11	89	25
2022	Information technology	7	93	15
2022	Policy	15	85	20
2022	Project management	0	100	15
2022	Other services to the public	5	95	15

Question 96i. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Discussing sensitive issues
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Client contact centre	31	69	25
2022	Communications or public affairs	22	78	15
2022	Administration and operations	37	63	85
2022	Human resources	9	91	10
2022	Financial management	25	75	25
2022	Information technology	13	87	15
2022	Policy	31	69	20
2022	Project management	27	73	15
2022	Other services to the public	33	67	15

Question 96j. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Training
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Client contact centre	20	80	25
2022	Communications or public affairs	47	53	15
2022	Administration and operations	24	76	85
2022	Human resources	40	60	10
2022	Financial management	41	59	25
2022	Information technology	40	60	15
2022	Policy	32	68	20
2022	Project management	30	70	15
2022	Other services to the public	31	69	15

Question 96k. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Other
Survey year	Demographic	No (%)	Total responses
2022	Client contact centre	100	25
2022	Communications or public affairs	100	15
2022	Administration and operations	100	85
2022	Human resources	100	10
2022	Financial management	100	25
2022	Information technology	100	15
2022	Policy	100	20
2022	Project management	100	15
2022	Other services to the public	100	15

Question 96l. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...None of the above
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Client contact centre	18	82	25
2022	Communications or public affairs	18	82	15
2022	Administration and operations	8	92	85
2022	Human resources	22	78	10
2022	Financial management	0	100	25
2022	Information technology	15	85	15
2022	Policy	0	100	20
2022	Project management	0	100	15
2022	Other services to the public	0	100	15

Question 97. Having the flexibility to choose where I work allows me to have a better work-life-balance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	60	15	11	0	14	87	0	25
2022	Communications or public affairs	94	0	6	0	0	94	0	15
2022	Administration and operations	79	17	1	3	0	96	3	85
2022	Human resources	100	0	0	0	0	100	0	10
2022	Financial management	86	14	0	0	0	100	0	25
2022	Information technology	93	0	0	0	7	100	0	15
2022	Policy	84	10	0	0	5	100	0	20
2022	Project management	88	6	6	0	0	94	0	15
2022	Other services to the public	93	7	0	0	0	100	0	15

Question 98. I am concerned that I will miss out on career opportunities if I am not at the Government of Canada worksite as often as others.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	7	4	21	8	36	8	16	57	15	25
2022	Communications or public affairs	0	20	40	19	13	7	0	35	22	15
2022	Administration and operations	3	9	11	26	44	4	4	75	13	85
2022	Human resources	9	12	12	28	40	0	0	68	20	10
2022	Financial management	0	12	22	19	40	4	3	63	13	25
2022	Information technology	6	12	15	22	45	0	0	67	18	15
2022	Policy	9	10	42	10	23	0	5	34	21	20
2022	Project management	6	7	34	14	33	7	0	50	13	15
2022	Other services to the public	16	8	12	7	50	6	0	61	26	15

Question 99. I believe team members who attend meetings virtually would feel less included than those who attend in person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	0	22	8	23	40	8	0	68	23	25
2022	Communications or public affairs	6	8	33	19	28	6	0	50	15	15
2022	Administration and operations	6	26	23	16	24	5	0	42	34	85
2022	Human resources	18	20	0	8	54	0	0	62	38	10
2022	Financial management	4	37	24	11	20	4	0	32	43	25
2022	Information technology	7	7	12	27	42	6	0	73	14	15
2022	Policy	12	20	17	26	15	5	5	46	35	20
2022	Project management	0	27	33	27	13	0	0	40	27	15
2022	Other services to the public	14	32	18	17	19	0	0	36	46	15

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Workplace well-being

A safe and healthy workplace

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	56	22	14	4	4	0	78	8	25
2022	Communications or public affairs	61	29	5	5	0	0	91	5	25
2022	Administration and operations	37	51	4	1	4	3	91	5	100
2022	Human resources	50	50	0	0	0	0	100	0	20
2022	Financial management	56	35	3	4	3	0	91	6	30
2022	Information technology	53	23	9	11	4	0	76	16	20
2022	Policy	35	56	5	0	5	0	91	5	20
2022	Project management	55	33	6	0	6	0	88	6	15
2022	Other services to the public	56	20	17	0	7	0	76	7	15
2022	None of the above	37	46	17	0	0	0	83	0	10
2020	Client contact centre	41	37	16	6	0	0	79	6	18
2020	Communications or public affairs	48	44	8	0	0	0	92	0	25
2020	Administration and operations	42	40	11	5	1	1	83	6	99
2020	Human resources	70	13	0	16	0	0	84	16	17
2020	Financial management	66	20	10	0	3	0	86	3	29
2020	Information technology	42	31	16	5	0	5	77	5	19
2020	Policy	60	29	5	5	0	0	90	5	20
2020	Project management	49	20	8	18	4	0	70	22	22
2020	Other services to the public	44	41	0	7	7	0	85	15	13
2020	None of the above	51	31	0	10	9	0	82	18	10

A psychologically healthy workplace

Question 50. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	3	0	8	12	48	0	29	84	5	25
2022	Communications or public affairs	0	4	0	20	25	8	43	93	7	25
2022	Administration and operations	4	1	8	9	52	0	26	82	7	100
2022	Human resources	6	5	0	11	23	6	49	76	24	20
2022	Financial management	4	14	0	8	40	3	32	73	27	30
2022	Information technology	5	4	0	19	34	10	27	85	15	20
2022	Policy	9	0	0	30	47	0	14	89	11	20
2022	Project management	0	6	7	15	47	0	26	83	8	15
2022	Other services to the public	0	0	6	20	42	6	25	91	0	15
2022	None of the above	0	0	11	19	39	9	23	85	0	10

Question 75. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	30	43	20	0	7	0	73	7	25
2022	Communications or public affairs	20	54	9	13	4	0	75	17	25
2022	Administration and operations	21	49	15	4	3	7	76	8	95
2022	Human resources	18	35	21	21	6	0	52	27	20
2022	Financial management	16	61	21	3	0	0	77	3	30
2022	Information technology	30	37	17	6	10	0	67	16	20
2022	Policy	10	52	25	13	0	0	62	13	20
2022	Project management	13	60	27	0	0	0	73	0	15
2022	Other services to the public	19	24	38	13	6	0	43	19	15
2022	None of the above	0	64	27	0	9	0	64	9	10
2020	Client contact centre	35	49	16	0	0	0	84	0	18
2020	Communications or public affairs	40	40	16	4	0	0	80	4	25
2020	Administration and operations	30	54	12	4	0	0	84	4	98
2020	Human resources	42	27	12	0	12	7	74	13	17
2020	Financial management	35	59	7	0	0	0	93	0	29
2020	Information technology	36	49	10	0	5	0	85	5	19
2020	Policy	35	50	5	5	5	0	85	10	20
2020	Project management	22	54	15	10	0	0	76	10	22
2020	Other services to the public	34	26	24	8	8	0	60	16	12
2020	None of the above	30	44	26	0	0	0	74	0	10
2019	Client contact centre	0	36	50	7	7	0	36	15	14
2019	Communications or public affairs	6	62	17	5	11	0	67	16	18
2019	Administration and operations	20	52	16	8	1	3	74	9	75
2019	Human resources	19	38	31	0	12	0	57	12	16
2019	Financial management	14	37	30	11	8	0	51	19	27
2019	Information technology	33	47	13	0	0	7	86	0	15
2019	Policy	26	42	21	11	0	0	68	11	19
2019	Project management	27	27	36	0	9	0	55	9	11
2019	None of the above	20	50	10	10	10	0	71	19	10
2018	Client contact centre	12	56	14	6	0	12	77	7	16
2018	Communications or public affairs	6	43	38	7	6	0	49	13	16
2018	Administration and operations	18	59	21	2	0	0	77	2	83
2018	Human resources	19	63	18	0	0	0	82	0	11
2018	Financial management	18	38	30	14	0	0	56	14	23
2018	Policy	16	43	31	5	0	5	62	6	19
2018	Other services to the public	9	43	41	0	0	7	56	0	13

Question 76. In general, how is your mental health?
Survey year	Demographic	Excellent (%)	Very good (%)	Good (%)	Fair (%)	Poor (%)	Total responses
2022	Client contact centre	12	34	38	17	0	25
2022	Communications or public affairs	13	36	28	14	9	25
2022	Administration and operations	11	31	37	18	4	100
2022	Human resources	0	35	54	11	0	20
2022	Financial management	10	45	32	10	3	30
2022	Information technology	9	22	40	24	5	20
2022	Policy	5	23	52	15	5	20
2022	Project management	20	21	45	6	8	15
2022	Other services to the public	19	30	32	19	0	15
2022	None of the above	0	34	47	20	0	10

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	50	28	10	0	8	0	4	81	8	25
2022	Communications or public affairs	56	40	4	0	0	0	0	96	0	25
2022	Administration and operations	43	38	9	6	2	2	1	83	8	100
2022	Human resources	46	37	17	0	0	0	0	83	0	20
2022	Financial management	53	30	11	3	0	4	0	86	3	30
2022	Information technology	57	18	9	6	10	0	0	76	16	20
2022	Policy	48	42	6	0	5	0	0	90	5	20
2022	Project management	47	27	14	0	6	0	6	79	6	15
2022	Other services to the public	62	7	31	0	0	0	0	69	0	15
2022	None of the above	35	46	9	0	0	0	10	90	0	10
2020	Client contact centre	41	27	27	0	0	5	0	72	0	18
2020	Communications or public affairs	57	39	0	4	0	0	0	96	4	25
2020	Administration and operations	37	41	16	5	0	0	0	79	5	99
2020	Human resources	44	35	5	16	0	0	0	79	16	17
2020	Financial management	53	40	3	0	3	0	0	93	3	29
2020	Information technology	38	41	10	5	0	5	0	84	5	19
2020	Policy	43	57	0	0	0	0	0	100	0	20
2020	Project management	37	41	4	18	0	0	0	78	18	22
2020	Other services to the public	48	22	22	0	0	7	0	76	0	13
2020	None of the above	51	31	9	0	0	10	0	90	0	10

Question 78. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	40	29	16	11	4	0	0	69	15	25
2022	Communications or public affairs	58	29	0	13	0	0	0	87	13	25
2022	Administration and operations	34	33	15	8	6	3	0	70	14	100
2022	Human resources	45	40	9	6	0	0	0	85	6	20
2022	Financial management	50	31	6	10	3	0	0	81	13	30
2022	Information technology	47	29	9	0	16	0	0	76	16	20
2022	Policy	31	50	15	0	5	0	0	80	5	20
2022	Project management	39	35	14	0	12	0	0	74	12	15
2022	Other services to the public	44	7	23	19	8	0	0	50	26	15
2022	None of the above	27	27	27	9	0	0	10	60	10	10
2020	Client contact centre	38	28	6	17	6	6	0	70	24	17
2020	Communications or public affairs	53	24	8	16	0	0	0	76	16	25
2020	Administration and operations	33	34	19	11	3	1	0	67	14	99
2020	Human resources	27	33	11	17	12	0	0	60	29	16
2020	Financial management	43	44	3	7	3	0	0	86	10	29
2020	Information technology	32	36	11	15	0	5	0	72	16	19
2020	Policy	46	43	0	10	0	0	0	90	10	20
2020	Project management	33	36	8	19	4	0	0	68	23	22
2020	Other services to the public	46	24	8	7	15	0	0	70	22	13
2020	None of the above	51	21	10	10	9	0	0	72	18	10

Question 80. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	26	59	4	4	7	0	85	11	25
2022	Communications or public affairs	13	53	17	9	8	0	66	17	25
2022	Administration and operations	23	50	11	11	3	3	75	14	100
2022	Human resources	6	50	21	11	11	0	57	22	20
2022	Financial management	26	55	17	3	0	0	81	3	30
2022	Information technology	29	44	22	0	5	0	73	5	20
2022	Policy	16	46	14	15	5	5	64	21	20
2022	Project management	18	54	15	0	6	6	77	6	15
2022	Other services to the public	13	44	25	13	0	5	61	13	15
2022	None of the above	19	53	19	9	0	0	72	9	10
2020	Client contact centre	26	31	16	27	0	0	57	27	18
2020	Communications or public affairs	29	35	24	8	4	0	64	12	25
2020	Administration and operations	25	41	20	13	2	0	66	14	99
2020	Human resources	37	30	12	5	16	0	66	22	17
2020	Financial management	35	38	23	0	3	0	73	3	29
2020	Information technology	37	53	5	0	5	0	90	5	19
2020	Policy	24	45	15	10	5	0	69	15	20
2020	Project management	19	44	9	23	4	0	63	27	22
2020	Other services to the public	41	22	22	7	7	0	63	15	13
2020	None of the above	42	48	10	0	0	0	90	0	10
2019	Client contact centre	0	32	24	38	6	0	32	44	16
2019	Communications or public affairs	11	39	11	21	17	0	51	38	18
2019	Administration and operations	15	57	18	7	4	0	72	10	75
2019	Human resources	6	31	19	24	19	0	38	43	16
2019	Financial management	17	26	34	15	8	0	43	23	27
2019	Information technology	27	40	27	0	7	0	67	7	15
2019	Policy	37	21	26	11	5	0	58	16	19
2019	Project management	36	18	18	9	19	0	54	28	11
2019	None of the above	30	20	31	10	10	0	50	19	10
2018	Client contact centre	12	62	14	12	0	0	74	12	16
2018	Communications or public affairs	13	19	38	18	13	0	31	31	16
2018	Administration and operations	21	51	17	9	0	1	73	10	82
2018	Human resources	19	53	19	0	8	0	72	8	11
2018	Financial management	9	39	9	31	9	4	50	41	23
2018	Policy	11	63	22	5	0	0	73	5	19
2018	Other services to the public	16	38	39	0	7	0	54	7	13

Question 82. I am equipped to support employees in my work unit who are experiencing mental health issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Administration and operations	8	48	27	11	4	4	0	57	15	25
2022	Financial management	15	31	45	10	0	0	0	46	10	15
2022	Policy	0	30	39	31	0	0	0	30	31	10
2020	Administration and operations	9	37	20	21	12	0	0	47	33	24
2020	Financial management	29	20	51	0	0	0	0	49	0	10
2019	Administration and operations	7	30	41	17	4	0	0	37	22	24
2019	Financial management	8	64	19	9	0	0	0	71	9	11
2019	Policy	0	49	21	9	0	0	21	62	11	10

Work-related stress

Question 72a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	37	25	19	4	8	0	7	66	13	25
2022	Communications or public affairs	37	26	18	11	4	0	4	66	15	25
2022	Administration and operations	40	30	16	5	7	2	1	72	12	100
2022	Human resources	38	27	18	0	16	0	0	66	16	20
2022	Financial management	33	39	13	12	3	0	0	72	14	30
2022	Information technology	63	17	10	4	5	0	0	80	9	20
2022	Policy	18	54	15	0	14	0	0	72	14	20
2022	Project management	21	39	13	0	13	0	13	69	15	15
2022	Other services to the public	48	14	25	5	7	0	0	62	12	15
2022	None of the above	64	19	17	0	0	0	0	83	0	10
2020	Client contact centre	28	39	18	6	10	0	0	66	16	18
2020	Communications or public affairs	52	24	8	5	12	0	0	75	17	25
2020	Administration and operations	40	27	18	11	3	0	1	68	14	97
2020	Human resources	53	23	18	0	0	7	0	81	0	17
2020	Financial management	41	31	20	0	7	0	0	73	7	29
2020	Information technology	32	38	5	10	15	0	0	69	26	19
2020	Policy	33	20	31	0	16	0	0	53	16	19
2020	Project management	32	50	13	0	6	0	0	81	6	21
2020	Other services to the public	39	22	7	24	7	0	0	61	31	13
2020	None of the above	63	9	28	0	0	0	0	72	0	10
2019	Client contact centre	56	13	25	0	6	0	0	68	6	16
2019	Communications or public affairs	34	38	17	6	6	0	0	72	11	18
2019	Administration and operations	39	32	13	5	9	0	1	72	15	75
2019	Human resources	44	19	13	0	18	0	6	68	19	16
2019	Financial management	36	30	15	19	0	0	0	66	19	27
2019	Information technology	60	20	7	0	13	0	0	80	13	15
2019	Policy	26	40	23	6	6	0	0	66	11	18
2019	Project management	55	9	27	0	9	0	0	64	9	11
2019	None of the above	30	20	21	10	20	0	0	50	30	10
2018	Client contact centre	35	33	26	6	0	0	0	67	6	15
2018	Communications or public affairs	31	31	25	6	6	0	0	63	13	16
2018	Administration and operations	38	31	11	10	6	1	2	72	17	83
2018	Human resources	46	37	17	0	0	0	0	83	0	11
2018	Financial management	31	35	17	13	0	0	4	69	14	23
2018	Policy	16	48	20	11	0	0	5	67	11	19
2018	Other services to the public	60	24	9	0	7	0	0	84	7	13

Question 72b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	23	14	25	27	11	0	37	38	25
2022	Communications or public affairs	5	20	36	21	18	0	25	39	20
2022	Administration and operations	11	17	28	25	20	0	27	45	100
2022	Human resources	6	18	16	36	23	0	24	59	20
2022	Financial management	9	17	24	23	27	0	26	50	30
2022	Information technology	17	19	42	18	4	0	35	23	20
2022	Policy	11	19	29	15	26	0	30	41	20
2022	Project management	7	36	33	6	12	6	46	19	15
2022	Other services to the public	5	30	33	0	32	0	35	32	15
2022	None of the above	16	18	36	10	20	0	34	30	10
2020	Client contact centre	0	14	28	37	21	0	14	58	18
2020	Communications or public affairs	9	28	20	20	23	0	37	43	25
2020	Administration and operations	11	14	23	24	28	0	25	52	98
2020	Human resources	7	12	25	12	44	0	19	56	17
2020	Financial management	17	11	35	20	17	0	28	37	29
2020	Information technology	18	22	15	25	21	0	39	45	19
2020	Policy	15	5	35	10	35	0	21	45	20
2020	Project management	0	19	22	19	40	0	19	59	22
2020	Other services to the public	10	10	44	22	15	0	19	37	13
2020	None of the above	0	42	22	0	36	0	42	36	10
2019	Client contact centre	0	18	44	19	19	0	18	38	16
2019	Communications or public affairs	17	17	6	33	28	0	34	61	18
2019	Administration and operations	12	18	38	17	15	0	29	32	75
2019	Human resources	13	6	32	37	13	0	19	49	16
2019	Financial management	14	19	26	34	7	0	32	41	27
2019	Information technology	33	20	33	0	13	0	54	13	15
2019	Policy	22	10	21	32	15	0	32	48	19
2019	Project management	18	27	37	9	9	0	45	19	11
2019	None of the above	10	20	50	10	10	0	30	20	10
2018	Client contact centre	24	20	24	26	6	0	44	32	16
2018	Communications or public affairs	6	31	6	31	25	0	38	56	16
2018	Administration and operations	17	22	39	15	7	0	39	22	83
2018	Human resources	11	9	54	8	18	0	19	27	11
2018	Financial management	0	9	47	22	22	0	9	44	23
2018	Policy	0	16	37	32	15	0	16	46	19
2018	Other services to the public	0	14	72	14	0	0	14	14	13

Question 72c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	26	9	54	0	11	0	0	35	11	25
2022	Communications or public affairs	5	10	45	25	16	0	0	14	41	25
2022	Administration and operations	11	34	23	22	8	0	1	46	31	95
2022	Human resources	13	6	43	10	28	0	0	19	38	20
2022	Financial management	10	19	37	17	17	0	0	29	35	30
2022	Information technology	25	15	22	29	9	0	0	40	38	20
2022	Policy	10	14	33	19	25	0	0	24	44	20
2022	Project management	6	57	14	12	6	0	6	66	19	15
2022	Other services to the public	11	26	44	14	5	0	0	37	19	15
2022	None of the above	8	18	35	19	20	0	0	25	39	10
2020	Client contact centre	0	26	21	37	16	0	0	26	53	18
2020	Communications or public affairs	5	32	13	28	23	0	0	37	51	25
2020	Administration and operations	11	18	34	17	19	0	0	30	36	98
2020	Human resources	12	7	25	24	32	0	0	19	56	17
2020	Financial management	21	25	20	27	7	0	0	46	33	29
2020	Information technology	33	22	15	21	10	0	0	55	31	19
2020	Policy	21	0	21	28	31	0	0	21	59	20
2020	Project management	5	19	26	23	26	0	0	25	50	22
2020	Other services to the public	0	27	29	22	22	0	0	27	44	13
2020	None of the above	9	46	10	9	27	0	0	54	36	10
2019	Client contact centre	0	18	32	31	19	0	0	18	50	16
2019	Communications or public affairs	11	17	6	33	34	0	0	28	66	18
2019	Administration and operations	8	25	29	29	10	0	0	33	38	75
2019	Human resources	6	13	31	30	13	6	0	21	46	16
2019	Financial management	8	14	43	23	12	0	0	22	35	26
2019	Information technology	33	14	33	7	13	0	0	47	20	15
2019	Policy	11	11	36	16	26	0	0	22	42	19
2019	Project management	36	19	9	18	19	0	0	54	37	11
2019	None of the above	10	20	31	10	20	0	10	33	33	10
2018	Client contact centre	18	20	44	18	0	0	0	38	18	16
2018	Communications or public affairs	6	19	6	37	31	0	0	25	69	16
2018	Administration and operations	15	25	44	10	6	0	0	40	16	83
2018	Human resources	11	9	35	46	0	0	0	19	46	11
2018	Financial management	0	5	38	52	4	0	0	5	57	23
2018	Policy	0	11	21	52	16	0	0	11	68	19
2018	Other services to the public	0	30	48	21	0	0	0	30	21	13

Question 72d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	14	21	32	14	19	0	0	35	33	25
2022	Communications or public affairs	8	24	24	27	17	0	0	32	44	25
2022	Administration and operations	17	22	28	15	19	0	0	38	34	100
2022	Human resources	6	17	6	37	34	0	0	23	71	20
2022	Financial management	6	32	13	27	21	0	0	38	48	30
2022	Information technology	22	9	32	23	14	0	0	31	36	20
2022	Policy	10	23	19	23	24	0	0	34	47	20
2022	Project management	7	21	40	12	13	0	6	30	27	15
2022	Other services to the public	5	26	25	19	19	5	0	34	40	15
2022	None of the above	18	18	27	19	17	0	0	36	37	10
2020	Client contact centre	7	13	32	32	16	0	0	20	48	18
2020	Communications or public affairs	22	12	16	25	24	0	0	34	50	24
2020	Administration and operations	15	14	27	18	25	1	1	29	44	99
2020	Human resources	13	5	12	12	50	7	0	20	67	17
2020	Financial management	18	11	28	26	17	0	0	29	43	28
2020	Information technology	18	22	25	15	21	0	0	39	36	19
2020	Policy	10	15	43	15	15	0	0	26	31	20
2020	Project management	0	18	39	23	21	0	0	18	44	22
2020	Other services to the public	10	10	30	29	22	0	0	19	51	13
2020	None of the above	0	63	10	17	10	0	0	63	27	10
2019	Client contact centre	0	24	25	38	13	0	0	24	50	16
2019	Communications or public affairs	11	17	11	22	38	0	0	28	61	18
2019	Administration and operations	13	16	32	18	20	0	1	30	38	75
2019	Human resources	6	13	13	24	38	0	6	21	66	16
2019	Financial management	3	29	22	26	15	4	0	34	43	27
2019	Information technology	40	14	13	27	7	0	0	53	33	15
2019	Policy	11	15	42	16	15	0	0	26	32	19
2019	Project management	9	28	18	36	9	0	0	36	46	11
2019	None of the above	50	20	0	10	20	0	0	70	30	10
2018	Client contact centre	12	30	32	20	6	0	0	42	26	16
2018	Communications or public affairs	7	7	13	48	20	6	0	14	72	15
2018	Administration and operations	17	33	27	16	6	0	1	50	22	83
2018	Human resources	11	9	8	55	17	0	0	19	72	11
2018	Financial management	5	4	25	30	36	0	0	9	66	23
2018	Policy	0	23	45	11	15	0	6	24	28	18
2018	Other services to the public	9	7	53	24	0	7	0	17	26	13

Question 72e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	41	15	18	11	4	0	11	62	17	25
2022	Communications or public affairs	34	36	8	9	9	0	4	73	19	25
2022	Administration and operations	29	24	28	11	4	0	4	56	16	100
2022	Human resources	36	15	17	15	12	0	5	53	29	20
2022	Financial management	32	35	3	13	15	3	0	68	29	30
2022	Information technology	35	32	28	0	0	0	6	71	0	20
2022	Policy	20	23	10	33	14	0	0	43	47	20
2022	Project management	35	41	6	12	0	0	6	81	13	15
2022	Other services to the public	31	44	7	6	12	0	0	75	18	15
2022	None of the above	43	27	0	20	10	0	0	70	30	10
2020	Client contact centre	26	5	32	32	5	0	0	31	37	18
2020	Communications or public affairs	26	25	21	4	24	0	0	51	28	24
2020	Administration and operations	29	26	18	11	14	0	2	56	26	98
2020	Human resources	44	13	11	7	17	7	0	62	26	16
2020	Financial management	24	25	31	20	0	0	0	49	20	29
2020	Information technology	29	26	35	10	0	0	0	55	10	19
2020	Policy	26	21	9	35	10	0	0	46	45	20
2020	Project management	5	24	29	19	23	0	0	30	42	21
2020	Other services to the public	34	30	22	7	7	0	0	63	15	13
2020	None of the above	21	43	0	9	27	0	0	64	36	10
2019	Client contact centre	32	43	19	6	0	0	0	75	6	16
2019	Communications or public affairs	22	11	34	10	22	0	0	34	33	18
2019	Administration and operations	30	25	23	12	7	0	4	56	20	74
2019	Human resources	47	27	27	0	0	0	0	73	0	15
2019	Financial management	36	30	23	11	0	0	0	66	11	27
2019	Information technology	53	14	20	0	7	0	7	71	7	15
2019	Policy	32	21	31	5	11	0	0	53	16	19
2019	Project management	63	0	18	9	9	0	0	63	19	11
2019	None of the above	40	30	20	0	10	0	0	70	10	10
2018	Client contact centre	50	30	20	0	0	0	0	80	0	16
2018	Communications or public affairs	31	19	13	30	6	0	0	50	37	16
2018	Administration and operations	39	30	23	2	3	0	2	71	6	83
2018	Human resources	28	55	8	0	8	0	0	83	8	11
2018	Financial management	26	21	31	13	4	4	0	49	19	23
2018	Policy	16	27	21	16	20	0	0	43	36	19
2018	Other services to the public	22	40	32	0	0	0	7	66	0	13

Question 72f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	37	30	11	10	11	0	0	67	21	25
2022	Communications or public affairs	33	36	8	9	14	0	0	69	23	25
2022	Administration and operations	27	24	29	12	8	0	0	51	20	100
2022	Human resources	30	20	5	21	24	0	0	50	45	20
2022	Financial management	44	3	19	12	12	7	3	52	26	30
2022	Information technology	34	23	23	15	5	0	0	57	20	20
2022	Policy	22	26	23	14	15	0	0	48	29	20
2022	Project management	35	41	0	12	6	0	6	81	19	15
2022	Other services to the public	17	44	20	6	12	0	0	61	18	15
2022	None of the above	44	0	26	20	10	0	0	44	30	10
2020	Client contact centre	19	27	27	16	11	0	0	46	27	18
2020	Communications or public affairs	37	24	28	8	4	0	0	60	12	25
2020	Administration and operations	28	27	21	13	10	0	1	55	23	98
2020	Human resources	41	30	11	5	7	7	0	75	13	17
2020	Financial management	35	21	14	20	10	0	0	56	30	29
2020	Information technology	38	25	21	6	10	0	0	63	17	19
2020	Policy	27	5	26	26	16	0	0	33	42	19
2020	Project management	0	18	42	22	18	0	0	18	40	22
2020	Other services to the public	41	22	15	15	7	0	0	63	22	13
2020	None of the above	30	22	13	27	9	0	0	51	36	10
2019	Client contact centre	25	19	24	19	13	0	0	44	32	16
2019	Communications or public affairs	28	33	28	11	0	0	0	61	11	18
2019	Administration and operations	27	27	22	17	7	0	0	53	24	75
2019	Human resources	25	32	19	11	13	0	0	57	24	16
2019	Financial management	37	25	23	8	8	0	0	62	15	27
2019	Information technology	33	13	47	0	7	0	0	46	7	15
2019	Policy	27	16	30	22	5	0	0	43	27	19
2019	Project management	45	19	18	19	0	0	0	63	19	11
2019	None of the above	40	20	30	0	10	0	0	60	10	10
2018	Client contact centre	36	34	18	12	0	0	0	70	12	16
2018	Communications or public affairs	19	38	24	19	0	0	0	57	19	16
2018	Administration and operations	28	29	21	12	10	0	1	57	22	83
2018	Human resources	36	18	36	10	0	0	0	54	10	11
2018	Financial management	10	31	33	22	5	0	0	41	26	22
2018	Policy	11	38	32	16	4	0	0	48	20	19
2018	Other services to the public	23	17	44	8	7	0	0	41	15	12

Question 72g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	35	43	7	4	7	0	4	81	11	25
2022	Communications or public affairs	18	30	31	12	9	0	0	48	21	25
2022	Administration and operations	28	36	21	11	3	0	2	65	15	100
2022	Human resources	13	31	33	6	18	0	0	44	24	20
2022	Financial management	19	27	36	10	6	3	0	47	16	30
2022	Information technology	48	13	9	16	10	0	5	64	27	20
2022	Policy	10	42	28	4	15	0	0	52	20	20
2022	Project management	26	14	49	6	0	0	6	42	6	15
2022	Other services to the public	38	21	25	5	6	5	0	62	12	15
2022	None of the above	17	56	27	0	0	0	0	73	0	10
2020	Client contact centre	24	28	21	22	5	0	0	52	27	18
2020	Communications or public affairs	25	32	23	12	8	0	0	57	20	25
2020	Administration and operations	21	39	22	11	7	0	0	60	18	99
2020	Human resources	25	24	16	28	0	7	0	53	30	17
2020	Financial management	28	31	28	7	3	0	3	61	10	29
2020	Information technology	53	20	27	0	0	0	0	73	0	19
2020	Policy	21	33	21	10	15	0	0	54	26	20
2020	Project management	20	32	22	22	4	0	0	52	26	21
2020	Other services to the public	24	47	22	7	0	0	0	71	7	13
2020	None of the above	42	30	18	10	0	0	0	72	10	10
2019	Client contact centre	0	37	44	13	6	0	0	37	19	16
2019	Communications or public affairs	17	11	44	22	6	0	0	28	28	18
2019	Administration and operations	16	43	25	11	4	1	0	59	15	75
2019	Human resources	25	19	32	11	13	0	0	44	24	16
2019	Financial management	17	38	22	15	7	0	0	55	23	27
2019	Information technology	33	26	20	7	7	7	0	64	14	15
2019	Policy	27	36	26	11	0	0	0	63	11	19
2019	Project management	18	45	28	0	9	0	0	63	9	11
2019	None of the above	20	40	19	10	10	0	0	60	20	10
2018	Client contact centre	12	46	18	18	0	0	6	62	19	16
2018	Communications or public affairs	13	24	38	19	6	0	0	37	25	16
2018	Administration and operations	24	29	33	11	1	0	1	54	13	81
2018	Human resources	11	27	36	18	8	0	0	37	27	11
2018	Financial management	10	27	31	13	15	5	0	38	29	22
2018	Policy	5	69	20	5	0	0	0	74	5	19
2018	Other services to the public	23	38	23	8	7	0	0	62	15	13

Question 72h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	36	32	7	17	7	0	0	68	24	25
2022	Communications or public affairs	5	40	23	12	21	0	0	45	32	25
2022	Administration and operations	24	33	25	10	8	0	0	57	18	100
2022	Human resources	6	23	22	21	28	0	0	29	49	20
2022	Financial management	21	16	33	21	9	0	0	37	30	30
2022	Information technology	31	18	23	9	19	0	0	49	27	20
2022	Policy	6	9	42	28	15	0	0	15	43	20
2022	Project management	6	35	48	6	0	0	6	43	6	15
2022	Other services to the public	19	45	6	19	6	5	0	68	26	15
2022	None of the above	18	17	36	19	10	0	0	35	29	10
2020	Client contact centre	14	17	32	32	5	0	0	31	38	18
2020	Communications or public affairs	8	37	24	23	8	0	0	44	31	25
2020	Administration and operations	14	25	20	24	18	0	0	38	42	99
2020	Human resources	25	0	11	31	26	7	0	27	61	17
2020	Financial management	24	22	24	30	0	0	0	46	30	29
2020	Information technology	43	10	16	21	10	0	0	53	31	19
2020	Policy	15	29	29	21	5	0	0	45	26	20
2020	Project management	4	27	29	22	18	0	0	31	40	22
2020	Other services to the public	0	41	22	22	15	0	0	41	37	13
2020	None of the above	21	21	30	10	18	0	0	42	28	10
2019	Client contact centre	13	25	43	13	6	0	0	37	19	16
2019	Communications or public affairs	6	22	17	38	17	0	0	28	55	18
2019	Administration and operations	8	33	35	19	5	0	0	41	24	75
2019	Human resources	12	6	38	24	19	0	0	19	43	16
2019	Financial management	7	29	26	27	11	0	0	36	38	27
2019	Information technology	26	13	40	7	7	7	0	43	14	15
2019	Policy	5	37	26	26	5	0	0	42	32	19
2019	Project management	27	27	28	0	19	0	0	54	19	11
2019	None of the above	10	30	40	0	19	0	0	40	19	10
2018	Client contact centre	6	30	40	12	12	0	0	36	24	16
2018	Communications or public affairs	12	19	19	25	25	0	0	30	50	16
2018	Administration and operations	18	26	41	10	5	0	1	44	14	81
2018	Human resources	19	8	45	28	0	0	0	28	28	11
2018	Financial management	5	14	31	36	15	0	0	19	50	22
2018	Policy	5	21	64	9	0	0	0	26	9	19
2018	Other services to the public	7	33	31	22	7	0	0	40	29	13

Question 72i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	34	27	20	16	3	0	0	61	19	25
2022	Communications or public affairs	23	24	36	14	4	0	0	47	17	25
2022	Administration and operations	36	32	17	5	8	1	1	70	13	100
2022	Human resources	0	22	39	6	33	0	0	22	38	20
2022	Financial management	25	31	28	9	0	3	4	61	9	30
2022	Information technology	31	37	9	9	14	0	0	68	23	20
2022	Policy	8	34	28	10	20	0	0	42	30	20
2022	Project management	6	54	19	21	0	0	0	60	21	15
2022	Other services to the public	37	45	6	0	11	0	0	82	11	15
2022	None of the above	9	56	26	9	0	0	0	65	9	10
2020	Client contact centre	31	11	43	16	0	0	0	41	16	18
2020	Communications or public affairs	16	38	20	22	4	0	0	54	26	24
2020	Administration and operations	24	22	26	18	10	0	0	47	28	99
2020	Human resources	31	12	7	29	22	0	0	43	51	17
2020	Financial management	31	25	24	17	3	0	0	55	20	29
2020	Information technology	38	15	15	27	5	0	0	53	32	19
2020	Policy	21	29	29	10	10	0	0	50	21	20
2020	Project management	15	35	10	25	15	0	0	50	40	22
2020	Other services to the public	34	37	15	15	0	0	0	71	15	13
2020	None of the above	42	39	9	10	0	0	0	82	10	10
2019	Client contact centre	6	56	25	6	6	0	0	62	13	16
2019	Communications or public affairs	17	17	17	44	6	0	0	34	49	18
2019	Administration and operations	22	42	20	12	4	0	0	64	16	75
2019	Human resources	13	13	32	24	19	0	0	25	43	16
2019	Financial management	25	11	23	34	8	0	0	36	41	27
2019	Information technology	33	14	33	13	7	0	0	47	20	15
2019	Policy	11	31	26	11	22	0	0	41	32	19
2019	Project management	27	46	9	9	9	0	0	72	19	11
2019	None of the above	10	31	20	20	19	0	0	40	39	10
2018	Client contact centre	13	42	26	13	6	0	0	55	19	15
2018	Communications or public affairs	19	18	26	19	19	0	0	37	38	16
2018	Administration and operations	18	47	24	6	4	0	1	66	10	81
2018	Human resources	20	8	44	19	8	0	0	29	28	11
2018	Financial management	14	14	18	26	28	0	0	28	54	22
2018	Policy	5	26	43	26	0	0	0	31	26	19
2018	Other services to the public	7	50	29	7	7	0	0	57	14	13

Question 72j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	51	27	7	4	7	0	4	81	12	25
2022	Communications or public affairs	40	28	24	8	0	0	0	68	8	25
2022	Administration and operations	51	26	15	1	6	0	1	78	7	100
2022	Human resources	19	32	35	9	5	0	0	50	15	20
2022	Financial management	40	25	22	3	6	5	0	68	8	30
2022	Information technology	72	10	4	9	4	0	0	82	14	20
2022	Policy	39	23	19	9	10	0	0	62	19	20
2022	Project management	26	53	15	0	6	0	0	79	6	15
2022	Other services to the public	40	35	25	0	0	0	0	75	0	15
2022	None of the above	36	26	18	0	9	0	10	69	10	10
2020	Client contact centre	53	26	5	11	5	0	0	79	16	18
2020	Communications or public affairs	52	15	16	8	4	0	5	71	12	25
2020	Administration and operations	39	23	23	12	3	0	0	62	15	99
2020	Human resources	42	0	19	23	10	7	0	45	35	17
2020	Financial management	38	29	15	15	4	0	0	67	18	27
2020	Information technology	48	21	10	6	10	5	0	73	17	19
2020	Policy	54	31	5	5	5	0	0	85	10	20
2020	Project management	49	9	22	8	11	0	0	59	19	22
2020	Other services to the public	63	7	7	8	15	0	0	70	22	13
2020	None of the above	63	27	0	10	0	0	0	90	10	10
2019	Client contact centre	25	43	32	0	0	0	0	68	0	16
2019	Communications or public affairs	28	34	17	5	17	0	0	62	21	18
2019	Administration and operations	41	37	17	3	3	0	0	78	5	75
2019	Human resources	34	7	27	19	14	0	0	40	33	15
2019	Financial management	28	26	23	15	8	0	0	55	23	27
2019	Information technology	47	20	20	0	13	0	0	66	13	15
2019	Policy	53	32	15	0	0	0	0	85	0	19
2019	Project management	45	27	18	0	9	0	0	73	9	11
2019	None of the above	41	40	10	0	10	0	0	81	10	10

Question 72k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	60	25	7	0	4	4	0	88	4	25
2022	Communications or public affairs	44	15	22	15	4	0	0	58	20	25
2022	Administration and operations	54	24	13	4	3	1	1	80	7	100
2022	Human resources	40	33	16	5	5	0	0	73	10	20
2022	Financial management	48	43	6	3	0	0	0	91	3	30
2022	Information technology	48	34	4	9	0	0	5	86	10	20
2022	Policy	33	28	24	14	0	0	0	62	14	20
2022	Project management	33	53	7	8	0	0	0	86	8	15
2022	Other services to the public	31	49	14	0	7	0	0	79	7	15
2022	None of the above	45	27	18	9	0	0	0	73	9	10
2020	Client contact centre	35	21	28	16	0	0	0	56	16	18
2020	Communications or public affairs	24	20	24	20	13	0	0	44	33	25
2020	Administration and operations	25	30	28	11	7	0	0	54	18	98
2020	Human resources	43	16	13	18	10	0	0	59	28	17
2020	Financial management	24	38	21	10	7	0	0	62	17	29
2020	Information technology	41	21	21	11	6	0	0	62	18	19
2020	Policy	21	49	10	10	10	0	0	69	21	20
2020	Project management	27	18	18	22	15	0	0	45	37	22
2020	Other services to the public	31	47	15	0	7	0	0	78	7	13
2020	None of the above	54	18	17	10	0	0	0	73	10	10

Question 72l. Overall, to what extent do the following factors cause you work-related stress? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	31	27	23	11	4	4	0	60	16	25
2022	Communications or public affairs	36	34	12	11	8	0	0	70	18	25
2022	Administration and operations	24	28	28	14	7	0	0	52	21	100
2022	Human resources	18	33	28	21	0	0	0	51	21	20
2022	Financial management	15	36	26	16	6	0	0	51	22	30
2022	Information technology	36	40	15	4	0	5	0	80	5	20
2022	Policy	10	33	34	14	10	0	0	42	24	20
2022	Project management	35	34	12	6	6	0	6	74	13	15
2022	Other services to the public	12	38	20	19	11	0	0	49	31	15
2022	None of the above	43	9	0	30	19	0	0	51	49	10
2020	Client contact centre	26	16	16	16	26	0	0	41	42	18
2020	Communications or public affairs	25	36	20	16	4	0	0	60	20	25
2020	Administration and operations	24	21	23	20	13	0	0	45	32	99
2020	Human resources	38	12	5	12	33	0	0	50	45	17
2020	Financial management	20	31	24	20	3	0	0	52	24	29
2020	Information technology	32	31	21	5	11	0	0	63	17	19
2020	Policy	28	31	15	26	0	0	0	59	26	20
2020	Project management	14	24	18	26	18	0	0	38	44	22
2020	Other services to the public	19	22	22	37	0	0	0	41	37	13
2020	None of the above	33	30	18	18	0	0	0	63	18	10
2019	Client contact centre	12	25	31	31	0	0	0	38	31	16
2019	Communications or public affairs	28	39	16	11	6	0	0	67	17	18
2019	Administration and operations	20	36	26	13	4	0	0	57	17	73
2019	Human resources	6	19	38	31	6	0	0	25	37	16
2019	Financial management	22	37	12	22	7	0	0	58	30	27
2019	Information technology	40	20	20	13	7	0	0	60	20	15
2019	Policy	33	22	28	17	0	0	0	55	17	18
2019	Project management	36	18	36	0	9	0	0	54	9	11
2019	None of the above	20	29	41	0	10	0	0	50	10	10
2018	Client contact centre	30	20	18	18	14	0	0	50	32	16
2018	Communications or public affairs	13	31	26	13	18	0	0	44	30	16
2018	Administration and operations	27	30	24	16	2	1	0	57	18	81
2018	Human resources	11	53	18	10	8	0	0	64	18	11
2018	Financial management	18	32	18	13	19	0	0	50	32	22
2018	Policy	16	42	21	20	0	0	0	59	20	19
2018	Other services to the public	15	35	43	7	0	0	0	50	7	13

Question 72m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	63	18	7	4	4	0	4	85	8	25
2022	Communications or public affairs	56	20	20	4	0	0	0	76	4	25
2022	Administration and operations	58	26	10	2	3	0	1	85	5	95
2022	Human resources	45	17	21	12	0	0	5	65	13	20
2022	Financial management	41	38	20	0	0	0	0	80	0	30
2022	Information technology	57	4	15	4	14	0	5	65	20	20
2022	Policy	43	32	25	0	0	0	0	75	0	20
2022	Project management	57	25	6	0	6	0	6	87	6	15
2022	Other services to the public	61	26	7	0	5	0	0	88	5	15
2022	None of the above	53	19	9	9	10	0	0	73	19	10
2020	Client contact centre	66	16	18	0	0	0	0	82	0	18
2020	Communications or public affairs	49	23	16	8	4	0	0	72	12	25
2020	Administration and operations	54	30	6	7	2	0	0	85	9	99
2020	Human resources	65	16	5	7	0	7	0	87	7	17
2020	Financial management	50	32	11	7	0	0	0	82	7	28
2020	Information technology	68	10	16	5	0	0	0	79	5	19
2020	Policy	55	21	10	5	5	0	4	79	11	20
2020	Project management	25	35	25	11	4	0	0	60	15	22
2020	Other services to the public	66	17	7	10	0	0	0	83	10	13
2019	Client contact centre	50	12	6	31	0	0	0	63	31	16
2019	Communications or public affairs	22	28	17	6	27	0	0	51	33	18
2019	Administration and operations	59	16	16	3	5	0	0	76	8	75
2019	Human resources	57	13	13	11	6	0	0	70	18	16
2019	Financial management	55	23	15	7	0	0	0	78	7	27
2019	Information technology	67	7	20	0	7	0	0	74	7	15
2019	Policy	41	26	16	5	11	0	0	68	16	19
2019	Project management	63	19	9	9	0	0	0	81	9	11
2019	None of the above	61	19	10	0	10	0	0	80	10	10
2018	Client contact centre	56	26	12	6	0	0	0	82	6	16
2018	Communications or public affairs	25	5	31	6	32	0	0	30	38	16
2018	Administration and operations	53	16	18	4	7	0	1	70	12	81
2018	Human resources	73	8	18	0	0	0	0	82	0	11
2018	Financial management	42	32	21	5	0	0	0	74	5	22
2018	Policy	58	16	11	9	5	0	0	74	15	19
2018	Other services to the public	31	47	7	14	0	0	0	78	14	13

Question 72n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	59	33	4	0	3	0	93	3	25
2022	Communications or public affairs	58	13	22	0	7	0	71	7	20
2022	Administration and operations	65	23	9	2	0	1	89	2	100
2022	Human resources	61	15	12	5	6	0	76	12	20
2022	Financial management	48	39	10	3	0	0	87	3	30
2022	Information technology	84	5	6	5	0	0	89	5	20
2022	Policy	47	42	6	5	0	0	89	5	20
2022	Project management	55	33	12	0	0	0	88	0	15
2022	Other services to the public	49	46	0	0	5	0	95	5	15
2022	None of the above	53	38	9	0	0	0	91	0	10
2020	Client contact centre	46	38	16	0	0	0	84	0	18
2020	Communications or public affairs	29	52	12	4	4	0	80	8	25
2020	Administration and operations	52	32	10	3	3	0	84	6	99
2020	Human resources	69	13	19	0	0	0	81	0	16
2020	Financial management	36	46	11	7	0	0	83	7	28
2020	Information technology	59	25	16	0	0	0	84	0	19
2020	Policy	54	31	10	0	5	0	85	5	20
2020	Project management	41	26	10	14	9	0	67	23	22
2020	Other services to the public	58	32	10	0	0	0	90	0	12

Question 72o. Overall, to what extent do the following factors cause you work-related stress? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	78	10	8	0	4	0	0	88	4	25
2022	Communications or public affairs	80	9	0	0	0	0	11	100	0	20
2022	Administration and operations	83	9	3	0	0	0	5	96	0	100
2022	Human resources	66	17	6	5	0	0	5	88	6	20
2022	Financial management	65	19	6	3	0	0	7	91	3	30
2022	Information technology	81	0	0	0	5	0	14	94	6	20
2022	Policy	71	9	6	5	0	0	9	88	5	20
2022	Project management	75	19	0	0	0	0	6	100	0	15
2022	Other services to the public	76	12	0	0	5	0	6	94	6	15
2022	None of the above	81	10	9	0	0	0	0	91	0	10
2020	Client contact centre	73	17	11	0	0	0	0	89	0	18
2020	Communications or public affairs	84	4	4	0	0	0	8	96	0	25
2020	Administration and operations	69	18	6	3	2	0	2	89	5	99
2020	Human resources	82	12	5	0	0	0	0	95	0	17
2020	Financial management	58	21	7	0	0	0	14	92	0	28
2020	Information technology	74	5	10	0	0	5	5	89	0	19
2020	Policy	85	5	5	0	0	5	0	95	0	20
2020	Project management	57	24	14	0	0	0	4	85	0	21
2020	Other services to the public	68	15	10	0	0	7	0	90	0	13
2019	Client contact centre	87	6	6	0	0	0	0	94	0	16
2019	Communications or public affairs	66	22	0	6	0	0	6	94	6	18
2019	Administration and operations	81	11	1	0	0	3	4	99	0	75
2019	Human resources	70	13	6	5	6	0	0	82	11	16
2019	Financial management	70	4	15	4	0	0	7	80	4	27
2019	Information technology	47	27	7	0	7	0	13	85	8	15
2019	Policy	90	4	0	0	5	0	0	95	5	19
2019	Project management	72	0	9	0	9	9	0	80	10	11
2019	None of the above	60	10	0	0	0	10	20	100	0	10
2018	Client contact centre	88	0	6	0	0	0	6	94	0	16
2018	Communications or public affairs	50	25	13	0	6	0	6	80	7	16
2018	Administration and operations	70	18	6	0	2	1	2	91	2	81
2018	Human resources	72	19	0	0	0	0	8	100	0	11
2018	Financial management	73	18	5	0	0	0	5	95	0	22
2018	Policy	80	5	0	0	5	0	9	94	6	19
2018	Other services to the public	71	14	14	0	0	0	0	86	0	13

Question 72p. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	83	10	0	0	7	0	0	93	7	25
2022	Communications or public affairs	85	4	4	0	0	7	0	96	0	20
2022	Administration and operations	83	6	4	2	1	0	4	93	3	100
2022	Human resources	57	5	16	5	12	0	5	65	18	20
2022	Financial management	76	6	13	3	0	3	0	84	3	30
2022	Information technology	76	9	0	0	10	0	4	90	10	20
2022	Policy	76	9	5	0	10	0	0	85	10	20
2022	Project management	75	19	0	0	6	0	0	94	6	15
2022	Other services to the public	76	14	0	0	5	0	5	94	6	15
2022	None of the above	81	10	9	0	0	0	0	91	0	10
2020	Client contact centre	83	6	6	0	0	0	6	94	0	17
2020	Communications or public affairs	72	17	4	0	4	0	4	92	4	25
2020	Administration and operations	86	11	2	1	0	0	1	97	1	98
2020	Human resources	81	13	0	5	0	0	0	95	5	17
2020	Financial management	64	14	8	4	4	0	7	84	8	28
2020	Information technology	79	0	5	0	5	5	5	89	6	19
2020	Policy	79	10	0	5	5	0	0	90	10	20
2020	Project management	71	10	4	4	0	0	10	90	5	21
2020	Other services to the public	85	0	0	8	0	7	0	92	8	13
2019	Client contact centre	69	12	19	0	0	0	0	81	0	16
2019	Communications or public affairs	66	17	11	0	0	0	6	88	0	18
2019	Administration and operations	79	12	3	3	2	1	0	92	5	75
2019	Human resources	51	24	6	0	19	0	0	75	19	16
2019	Financial management	58	23	4	7	4	0	4	85	12	27
2019	Information technology	60	13	7	13	0	0	7	79	14	15
2019	Policy	78	11	5	0	0	0	5	94	0	19
2019	Project management	81	9	0	0	9	0	0	91	9	11
2019	None of the above	60	30	0	0	10	0	0	90	10	10
2018	Client contact centre	66	20	0	8	0	0	6	92	8	16
2018	Communications or public affairs	81	19	0	0	0	0	0	100	0	16
2018	Administration and operations	80	12	2	3	1	0	2	94	4	80
2018	Human resources	82	10	0	0	8	0	0	92	8	11
2018	Financial management	68	9	14	9	0	0	0	78	9	22
2018	Policy	84	11	5	0	0	0	0	95	0	19
2018	Other services to the public	77	8	0	7	0	0	8	92	8	12

Question 72q. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	77	16	4	0	4	0	92	4	25
2022	Communications or public affairs	55	26	12	8	0	0	80	8	20
2022	Administration and operations	74	20	4	1	1	1	94	2	100
2022	Human resources	52	10	22	16	0	0	62	16	20
2022	Financial management	74	14	8	0	0	3	91	0	30
2022	Information technology	57	23	6	4	5	5	84	10	20
2022	Policy	65	20	15	0	0	0	85	0	20
2022	Project management	62	19	13	0	0	6	86	0	15
2022	Other services to the public	69	20	0	0	5	5	94	6	15
2022	None of the above	62	29	9	0	0	0	91	0	10
2020	Client contact centre	78	11	6	6	0	0	89	6	17
2020	Communications or public affairs	76	13	8	0	0	4	92	0	25
2020	Administration and operations	76	13	5	5	0	1	90	5	99
2020	Human resources	95	0	0	5	0	0	95	5	17
2020	Financial management	68	18	7	0	4	4	89	4	28
2020	Information technology	78	5	5	0	5	5	89	6	18
2020	Policy	85	10	5	0	0	0	95	0	20
2020	Project management	63	22	0	5	0	10	94	6	22
2020	Other services to the public	93	0	0	0	0	7	100	0	13
2019	Client contact centre	67	20	6	7	0	0	87	7	15
2019	Communications or public affairs	28	22	33	11	6	0	51	17	18
2019	Administration and operations	71	16	8	4	1	0	87	5	75
2019	Human resources	57	37	6	0	0	0	94	0	16
2019	Financial management	62	30	0	7	0	0	93	7	27
2019	Information technology	53	13	7	14	7	7	71	22	15
2019	Policy	53	32	4	5	0	5	90	6	19
2019	Project management	55	27	9	0	9	0	82	9	11
2019	None of the above	51	19	19	10	0	0	70	10	10
2018	Client contact centre	42	32	26	0	0	0	74	0	16
2018	Communications or public affairs	31	37	31	0	0	0	69	0	16
2018	Administration and operations	61	29	5	6	0	0	89	6	81
2018	Human resources	79	11	0	11	0	0	89	11	10
2018	Financial management	45	13	21	17	4	0	57	21	23
2018	Policy	84	10	5	0	0	0	95	0	19
2018	Other services to the public	52	40	8	0	0	0	92	0	12

Question 72r. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	62	20	4	7	7	0	0	82	15	25
2022	Communications or public affairs	84	4	9	4	0	0	0	88	4	20
2022	Administration and operations	82	10	4	2	2	0	1	92	4	100
2022	Human resources	45	10	16	12	17	0	0	55	29	20
2022	Financial management	73	11	9	4	0	0	3	87	4	30
2022	Information technology	66	15	4	0	10	0	5	85	11	20
2022	Policy	70	14	5	6	5	0	0	85	10	20
2022	Project management	61	13	7	6	6	0	6	79	13	15
2022	Other services to the public	68	21	0	0	5	0	5	94	6	15
2022	None of the above	62	38	0	0	0	0	0	100	0	10
2020	Client contact centre	78	5	11	0	5	0	0	84	5	18
2020	Communications or public affairs	80	4	4	4	4	0	4	88	8	25
2020	Administration and operations	73	11	10	3	2	0	1	85	5	98
2020	Human resources	67	0	5	28	0	0	0	67	28	17
2020	Financial management	68	11	7	8	4	0	4	81	12	28
2020	Information technology	69	10	10	0	5	0	5	84	5	19
2020	Policy	73	11	5	5	5	0	0	84	11	19
2020	Project management	68	4	9	10	10	0	0	72	19	22
2020	Other services to the public	78	15	0	7	0	0	0	93	7	13
2019	Client contact centre	37	25	12	19	6	0	0	63	25	16
2019	Communications or public affairs	56	22	5	17	0	0	0	79	17	18
2019	Administration and operations	66	19	4	5	4	1	0	86	9	74
2019	Human resources	38	24	25	6	6	0	0	62	13	16
2019	Financial management	52	26	4	15	4	0	0	77	19	27
2019	Information technology	60	13	0	13	7	0	7	79	21	15
2019	Policy	55	22	11	6	6	0	0	77	11	18
2019	Project management	72	9	9	0	9	0	0	82	9	11
2019	None of the above	40	50	0	0	10	0	0	90	10	10
2018	Client contact centre	48	40	12	0	0	0	0	88	0	16
2018	Communications or public affairs	68	19	6	0	6	0	0	87	6	16
2018	Administration and operations	63	17	10	7	1	0	1	81	9	81
2018	Human resources	68	21	0	11	0	0	0	89	11	10
2018	Financial management	36	21	21	21	0	0	0	57	21	23
2018	Policy	57	32	5	5	0	0	0	89	5	19
2018	Other services to the public	67	17	0	0	7	0	8	92	8	12

Question 72s. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	63	15	0	0	0	0	22	100	0	25
2022	Communications or public affairs	76	0	0	0	0	0	24	100	0	20
2022	Administration and operations	58	13	3	1	1	0	24	93	3	100
2022	Human resources	61	0	0	0	17	0	22	78	22	20
2022	Financial management	54	18	6	0	0	0	22	92	0	30
2022	Information technology	67	9	0	5	0	0	20	94	6	20
2022	Policy	57	14	10	0	6	0	13	82	6	20
2022	Project management	38	7	7	0	0	0	49	87	0	15
2022	Other services to the public	50	14	0	7	0	0	29	91	9	15
2022	None of the above	74	17	0	0	0	0	9	100	0	10
2020	Client contact centre	63	0	16	5	0	0	16	75	6	18
2020	Communications or public affairs	64	7	4	0	0	0	24	95	0	25
2020	Administration and operations	67	6	5	3	1	1	18	89	5	98
2020	Human resources	71	5	5	5	0	0	13	88	6	17
2020	Financial management	60	11	0	0	0	0	29	100	0	28
2020	Information technology	78	10	0	0	5	0	6	95	5	19
2020	Policy	65	9	0	5	0	0	21	94	6	20
2020	Project management	54	9	4	0	0	0	33	94	0	22
2020	Other services to the public	63	7	7	0	0	0	22	91	0	13
2019	Client contact centre	50	6	0	6	0	0	37	90	10	16
2019	Communications or public affairs	51	16	6	0	0	0	28	92	0	18
2019	Administration and operations	48	10	12	1	0	1	28	81	2	75
2019	Human resources	47	13	20	7	0	0	14	69	8	15
2019	Financial management	59	7	15	0	0	0	19	81	0	27
2019	Information technology	54	7	20	7	0	0	13	69	8	15
2019	Policy	58	21	0	5	0	0	16	94	6	19
2019	Project management	45	27	0	0	9	9	9	89	11	11
2019	None of the above	60	0	0	0	0	0	40	100	0	10
2018	Client contact centre	50	6	6	0	0	6	32	90	0	16
2018	Communications or public affairs	63	6	0	6	0	0	24	92	8	16
2018	Administration and operations	56	8	8	4	0	0	25	85	5	81
2018	Human resources	59	20	0	11	0	0	11	88	12	10
2018	Financial management	39	17	26	4	4	0	10	62	9	23
2018	Policy	57	11	5	0	0	0	27	93	0	19
2018	Other services to the public	52	17	8	0	0	0	23	90	0	12

Question 72t. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	66	14	7	0	4	0	8	88	4	25
2022	Communications or public affairs	72	9	4	4	0	0	12	91	4	20
2022	Administration and operations	77	18	1	1	0	0	3	98	1	95
2022	Human resources	84	6	5	0	0	0	5	94	0	20
2022	Financial management	80	14	3	0	0	0	3	97	0	30
2022	Information technology	67	10	9	0	0	0	14	89	0	20
2022	Policy	80	15	0	0	0	0	5	100	0	20
2022	Project management	61	27	0	0	0	0	12	100	0	15
2022	Other services to the public	69	7	8	0	5	0	11	85	6	15
2022	None of the above	81	19	0	0	0	0	0	100	0	10
2020	Client contact centre	67	12	11	11	0	0	0	79	11	18
2020	Communications or public affairs	80	8	0	8	0	0	4	92	8	25
2020	Administration and operations	79	12	6	1	0	0	1	93	1	99
2020	Human resources	88	7	5	0	0	0	0	95	0	17
2020	Financial management	60	20	10	3	0	0	7	85	4	29
2020	Information technology	85	5	0	0	5	0	5	95	5	19
2020	Policy	90	10	0	0	0	0	0	100	0	20
2020	Project management	66	15	5	10	0	0	4	84	10	22
2020	Other services to the public	78	7	15	0	0	0	0	85	0	13
2020	None of the above	73	10	17	0	0	0	0	83	0	10
2019	Client contact centre	87	6	0	6	0	0	0	94	6	16
2019	Communications or public affairs	62	19	0	6	0	0	13	93	7	16
2019	Administration and operations	76	16	3	1	0	1	3	96	1	75
2019	Human resources	76	18	6	0	0	0	0	94	0	16
2019	Financial management	81	11	0	4	0	0	4	96	4	27
2019	Information technology	67	7	0	7	7	0	13	85	15	15
2019	Policy	90	10	0	0	0	0	0	100	0	19
2019	Project management	73	18	0	9	0	0	0	91	9	11
2019	None of the above	69	21	0	0	0	0	10	100	0	10
2018	Client contact centre	68	12	6	8	0	0	6	85	8	16
2018	Communications or public affairs	75	19	0	0	0	0	6	100	0	16
2018	Administration and operations	76	20	1	2	0	0	1	96	2	81
2018	Human resources	79	11	11	0	0	0	0	89	0	10
2018	Financial management	79	13	9	0	0	0	0	91	0	23
2018	Policy	83	5	6	0	0	0	6	94	0	18
2018	Other services to the public	52	33	0	0	0	0	15	100	0	12

Question 72u. Overall, to what extent do the following factors cause you work-related stress? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	64	18	14	0	3	0	0	82	3	25
2022	Communications or public affairs	67	10	4	0	11	0	9	84	12	20
2022	Administration and operations	73	8	5	3	8	0	3	83	12	100
2022	Human resources	60	12	6	0	12	0	10	81	13	20
2022	Financial management	60	11	15	0	3	3	9	80	3	30
2022	Information technology	63	9	0	0	15	0	13	83	17	20
2022	Policy	80	15	0	0	0	0	5	100	0	20
2022	Project management	62	13	0	0	0	0	25	100	0	15
2022	Other services to the public	68	13	0	13	5	0	0	82	18	15
2022	None of the above	81	10	10	0	0	0	0	90	0	10
2020	Client contact centre	55	24	16	5	0	0	0	79	5	18
2020	Communications or public affairs	56	28	8	4	0	0	4	88	4	25
2020	Administration and operations	72	12	11	1	3	0	1	85	4	98
2020	Human resources	68	13	5	6	7	0	0	81	13	17
2020	Financial management	64	19	4	10	0	0	4	86	11	28
2020	Information technology	73	5	16	0	5	0	0	79	5	19
2020	Policy	79	15	0	0	5	0	0	95	5	20
2020	Project management	47	18	11	4	16	0	4	68	21	22
2020	Other services to the public	76	24	0	0	0	0	0	100	0	13
2020	None of the above	90	10	0	0	0	0	0	100	0	10
2019	Client contact centre	69	25	0	0	0	0	6	100	0	16
2019	Communications or public affairs	66	17	6	11	0	0	0	83	11	18
2019	Administration and operations	65	12	8	9	4	0	1	78	13	75
2019	Human resources	82	5	6	0	6	0	0	88	6	16
2019	Financial management	70	15	7	4	4	0	0	85	7	27
2019	Information technology	60	7	14	13	0	0	7	71	14	15
2019	Policy	78	0	16	5	0	0	0	78	5	19
2019	Project management	73	9	0	9	9	0	0	81	19	11
2019	None of the above	80	0	10	0	0	0	10	89	0	10
2018	Client contact centre	60	12	6	16	0	0	6	77	17	16
2018	Communications or public affairs	63	24	6	6	0	0	0	87	6	16
2018	Administration and operations	72	11	9	2	4	0	2	85	6	81
2018	Human resources	61	29	0	11	0	0	0	89	11	10
2018	Financial management	64	9	9	5	9	0	4	76	15	23
2018	Policy	89	5	0	0	0	0	5	100	0	19
2018	Other services to the public	75	17	0	0	0	0	8	100	0	11

Question 72v. Overall, to what extent do the following factors cause you work-related stress? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	55	30	7	0	4	0	4	89	4	25
2022	Communications or public affairs	54	22	13	11	0	0	0	76	11	20
2022	Administration and operations	57	22	13	6	1	0	2	80	7	100
2022	Human resources	41	10	33	0	6	6	5	56	7	20
2022	Financial management	66	13	12	3	0	0	6	84	3	30
2022	Information technology	52	25	18	0	4	0	0	77	4	20
2022	Policy	56	23	16	0	0	0	5	84	0	20
2022	Project management	50	24	14	0	0	0	12	84	0	15
2022	Other services to the public	55	22	18	0	0	0	5	81	0	15
2022	None of the above	45	36	0	20	0	0	0	80	20	10
2020	Client contact centre	44	17	34	5	0	0	0	61	5	18
2020	Communications or public affairs	47	23	21	8	0	0	0	71	8	25
2020	Administration and operations	52	32	10	3	2	0	0	85	5	99
2020	Human resources	64	12	24	0	0	0	0	76	0	17
2020	Financial management	41	35	21	0	3	0	0	76	3	29
2020	Information technology	46	32	11	5	5	0	0	78	10	19
2020	Policy	43	21	36	0	0	0	0	64	0	20
2020	Project management	41	18	28	5	8	0	0	59	14	22
2020	Other services to the public	93	7	0	0	0	0	0	100	0	13
2020	None of the above	82	10	0	9	0	0	0	91	9	10
2019	Client contact centre	50	25	12	0	13	0	0	75	13	16
2019	Communications or public affairs	66	17	6	6	0	0	6	88	6	18
2019	Administration and operations	56	26	10	5	0	1	1	85	6	74
2019	Human resources	57	19	18	6	0	0	0	76	6	16
2019	Financial management	61	19	15	4	0	0	0	81	4	26
2019	Information technology	60	20	13	0	7	0	0	80	7	15
2019	Policy	68	22	5	4	0	0	0	90	4	19
2019	Project management	63	19	0	18	0	0	0	82	18	11
2019	None of the above	70	10	10	0	10	0	0	81	10	10
2018	Client contact centre	56	8	30	0	0	0	6	68	0	16
2018	Communications or public affairs	70	18	6	6	0	0	0	87	6	16
2018	Administration and operations	48	31	15	4	1	0	1	79	5	81
2018	Human resources	61	0	9	30	0	0	0	61	30	10
2018	Financial management	48	21	9	14	0	0	9	75	15	23
2018	Policy	52	32	5	5	0	0	5	89	5	19
2018	Other services to the public	34	43	8	0	0	0	15	91	0	12

Question 73. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	8	20	57	4	11	29	15	25
2022	Communications or public affairs	5	24	46	21	4	29	26	25
2022	Administration and operations	7	25	43	20	5	32	25	100
2022	Human resources	0	19	50	31	0	19	31	20
2022	Financial management	13	24	37	21	6	36	27	30
2022	Information technology	15	29	33	13	10	44	23	20
2022	Policy	9	20	37	23	11	29	33	20
2022	Project management	20	21	47	7	6	41	12	15
2022	Other services to the public	7	25	37	30	0	32	30	15
2022	None of the above	0	25	45	30	0	25	30	10
2020	Client contact centre	7	19	43	32	0	26	32	18
2020	Communications or public affairs	4	28	35	25	8	32	33	25
2020	Administration and operations	11	23	36	22	9	33	31	99
2020	Human resources	7	25	34	28	5	32	34	17
2020	Financial management	10	32	48	10	0	42	10	29
2020	Information technology	5	41	38	15	0	47	15	19
2020	Policy	0	21	49	21	10	21	31	20
2020	Project management	0	27	40	15	18	27	33	22
2020	Other services to the public	17	10	44	15	15	26	30	13
2020	None of the above	25	30	28	17	0	54	17	10
2019	Client contact centre	0	12	63	25	0	12	25	16
2019	Communications or public affairs	11	0	33	56	0	11	56	18
2019	Administration and operations	12	30	40	17	1	42	19	75
2019	Human resources	0	19	31	32	18	19	50	16
2019	Financial management	10	26	45	15	4	36	19	27
2019	Information technology	27	34	40	0	0	60	0	15
2019	Policy	16	26	32	21	5	42	26	19
2019	Project management	18	27	36	9	9	45	19	11
2019	None of the above	10	31	30	20	10	40	30	10
2018	Client contact centre	6	38	56	0	0	44	0	16
2018	Communications or public affairs	0	19	51	24	6	19	30	16
2018	Administration and operations	14	26	50	7	3	40	10	83
2018	Human resources	11	0	63	18	8	11	27	11
2018	Financial management	0	5	61	34	0	5	34	23
2018	Policy	0	27	37	36	0	27	36	19
2018	Other services to the public	7	26	36	24	7	33	31	13

Question 74. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	0	15	60	13	12	0	25	15	25
2022	Communications or public affairs	9	21	36	29	5	0	34	30	25
2022	Administration and operations	5	17	45	22	11	0	33	22	95
2022	Human resources	0	44	33	23	0	0	23	44	20
2022	Financial management	3	27	30	25	16	0	41	29	30
2022	Information technology	0	18	38	14	29	0	43	18	20
2022	Policy	5	34	32	24	4	0	28	39	20
2022	Project management	6	6	32	36	20	0	56	12	15
2022	Other services to the public	0	25	37	18	19	0	38	25	15
2022	None of the above	10	28	36	0	25	0	25	38	10
2020	Client contact centre	0	32	37	31	0	0	31	32	18
2020	Communications or public affairs	24	4	40	32	0	0	32	28	25
2020	Administration and operations	10	29	34	18	9	0	27	39	99
2020	Human resources	7	38	23	19	7	7	27	48	17
2020	Financial management	0	17	62	11	10	0	21	17	29
2020	Information technology	5	10	21	59	5	0	64	15	19
2020	Policy	5	21	45	19	10	0	29	26	20
2020	Project management	9	15	54	22	0	0	22	23	21
2020	Other services to the public	7	29	47	10	7	0	17	37	13
2020	None of the above	9	17	19	25	30	0	54	26	10
2019	Client contact centre	13	38	37	0	12	0	12	50	16
2019	Communications or public affairs	17	39	33	0	11	0	11	56	18
2019	Administration and operations	4	23	30	28	15	0	43	27	74
2019	Human resources	18	19	31	13	19	0	32	37	16
2019	Financial management	7	19	52	15	7	0	22	27	27
2019	Information technology	0	0	47	27	20	7	50	0	15
2019	Policy	11	11	47	15	16	0	32	22	19
2019	Project management	0	19	45	9	27	0	36	19	11
2019	None of the above	10	0	50	29	10	0	40	10	10
2018	Client contact centre	0	12	40	42	6	0	48	12	16
2018	Communications or public affairs	6	12	63	7	13	0	19	18	16
2018	Administration and operations	2	16	39	34	9	0	43	18	83
2018	Human resources	17	8	37	27	11	0	37	25	11
2018	Financial management	10	34	35	22	0	0	22	44	23
2018	Policy	5	21	31	27	16	0	43	27	19
2018	Other services to the public	7	9	60	24	0	0	24	16	13

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Compensation

Pay or other compensation issues

Question 88. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Total responses
2022	Client contact centre	11	73	15	0	25
2022	Communications or public affairs	10	67	23	0	25
2022	Administration and operations	32	64	4	0	100
2022	Human resources	33	55	6	5	20
2022	Financial management	27	58	14	0	30
2022	Information technology	4	72	24	0	20
2022	Policy	34	56	10	0	20
2022	Project management	27	59	0	14	15
2022	Other services to the public	31	37	32	0	15
2022	None of the above	18	82	0	0	10
2020	Client contact centre	33	49	11	7	18
2020	Communications or public affairs	33	51	17	0	25
2020	Administration and operations	21	68	11	0	99
2020	Human resources	28	72	0	0	17
2020	Financial management	31	49	21	0	29
2020	Information technology	21	42	26	11	19
2020	Policy	43	46	10	0	20
2020	Project management	33	34	33	0	22
2020	Other services to the public	54	39	7	0	13
2020	None of the above	27	73	0	0	10

Of those who indicated that their pay or other compensation had been affected:

Question 89. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2022	Administration and operations	68	32	30
2020	Administration and operations	28	72	20

Question 92. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Client contact centre	42	3	14	0	0	4	36	76	0	25
2022	Communications or public affairs	14	14	4	7	8	5	48	60	33	25
2022	Administration and operations	49	18	7	4	4	0	19	82	9	100
2022	Human resources	32	10	11	23	17	0	6	46	42	20
2022	Financial management	35	23	6	10	6	3	18	74	19	30
2022	Information technology	62	0	10	6	0	4	18	79	7	20
2022	Policy	54	5	9	4	14	0	14	68	21	20
2022	Project management	19	27	0	0	8	0	46	86	14	15
2022	Other services to the public	51	7	6	6	0	0	30	83	9	15
2022	None of the above	44	18	10	0	0	0	28	86	0	10
2020	Client contact centre	47	17	12	6	6	0	12	73	13	18
2020	Communications or public affairs	36	8	0	13	12	0	32	64	36	25
2020	Administration and operations	54	11	8	3	6	1	17	79	11	98
2020	Human resources	41	23	18	7	5	0	6	68	13	17
2020	Financial management	47	11	18	10	11	0	4	60	22	29
2020	Information technology	26	10	18	17	0	0	30	51	24	19
2020	Policy	50	10	9	5	15	0	10	67	23	20
2020	Project management	30	22	20	5	10	0	12	60	17	22
2020	Other services to the public	54	0	7	0	15	0	24	71	19	13
2020	None of the above	58	21	0	9	0	0	13	90	10	10
2019	Client contact centre	38	25	12	6	6	0	13	72	14	16
2019	Communications or public affairs	55	6	11	6	0	0	22	78	7	18
2019	Administration and operations	53	9	7	9	4	3	15	76	16	75
2019	Human resources	57	6	6	5	25	0	0	63	30	16
2019	Financial management	47	4	11	15	4	0	19	63	23	27
2019	Information technology	93	0	0	7	0	0	0	93	7	15
2019	Policy	58	11	10	11	0	0	11	77	12	19
2019	Project management	36	18	18	0	9	0	19	67	11	11
2019	None of the above	50	0	10	10	10	0	20	62	25	10
2018	Client contact centre	48	0	12	6	14	0	20	60	25	16
2018	Communications or public affairs	50	19	0	6	6	13	6	85	15	16
2018	Administration and operations	66	6	7	0	6	0	15	85	7	83
2018	Human resources	54	28	0	0	8	0	10	91	9	11
2018	Financial management	52	22	18	0	0	0	8	81	0	23
2018	Policy	38	17	17	6	5	0	17	66	13	18
2018	Other services to the public	54	0	17	0	0	8	21	76	0	13

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 90. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Administration and operations	13	29	15	9	23	6	6	47	36	30
2020	Administration and operations	4	34	21	10	22	4	6	42	35	20

Of those who indicated that their pay or other compensation had been affected:

Question 91. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2022	Administration and operations	3	22	10	9	31	10	15	34	54	30
2020	Administration and operations	0	29	10	24	22	0	16	34	54	20

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Date modified:: 2019-03-01

2022 Public Service Employee Survey Results by Theme for Canada Economic Development for Quebec Regions by Question 109. With which of the following communities do you most closely identify in relation to your current job?

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 53. I would recommend my department or agency as a great place to work.

Question 54. I am satisfied with my department or agency.

Question 55. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 25. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 28. My immediate supervisor keeps me informed about the issues affecting my work.

Question 30. I am satisfied with the quality of supervision I receive.

Question 32. Senior managers in my department or agency lead by example in ethical behaviour.

Question 33. I have confidence in the senior management of my department or agency.

Question 34. Senior management in my department or agency makes effective and timely decisions.

Question 35. Essential information flows effectively from senior management to staff.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 26. I receive useful feedback from my immediate supervisor on my job performance.

Question 4. I get the training I need to do my job.

Question 27. I feel that my immediate supervisor supports my career goals.

Question 42. My department or agency does a good job of supporting employee career development.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 45. I feel I would be supported by my department or agency if I proposed a new idea.

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 29. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).

Question 56_1. Do you intend to leave your current position in the next two years?

Question 56_2. Please indicate your reason for leaving.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 37. My department or agency does a good job of communicating its vision, mission and goals.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... too many approval stages.

Question 18c. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18e. I feel that the quality of my work suffers because of... high staff turnover.

Question 18f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18g. I feel that the quality of my work suffers because of... unreliable technology.

Question 38. I feel that change is managed well in my department or agency.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 46. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 47. My department or agency implements activities and practices that support a diverse workforce.

Question 52. Overall, my department or agency treats me with respect.

Question 23. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Question 48. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 49. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

Question 51. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 39. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 40. My department or agency does a good job of promoting values and ethics in the workplace.

Question 41. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 1. I have the tools, technology and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 31. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 36. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 57. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 62. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 63. My department or agency works hard to create a workplace that prevents harassment.

Question 64. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 69. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 70. My department or agency works hard to create a workplace that prevents discrimination.

Question 83. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Question 84. Were the requests for workplace accommodation measures related to a disability?

Question 85. Were any workplace accommodation measures implemented?

Question 87. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Question 94. In general, which of the following best describes the percentage of time you spend working at a Government of Canada location?

Question 95. When working at a Government of Canada location, do you usually work there on the same days of the week?

Question 96a. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Attend meetings

Question 96b. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Participate in team building activities