2022 Public Service Employee Survey Results by Theme for Canadian Radio-television and Telecommunications Commission by Question 105. Please indicate your occupational group. If you are in an acting position, specify the group of the action position. Occupational group and level - CS

Classification has changed from 2020 PSES

The results of the 2022 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 43 38 14 5 0 0 0 81 5 21
2019 CS 48 37 7 7 0 0 0 85 7 27
2019 CS-01 64 27 9 0 0 0 0 91 0 11
2019 CS-02 30 40 10 20 0 0 0 70 20 10
2018 CS 44 39 11 6 0 0 0 83 6 18

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 52 43 0 0 5 0 0 95 5 21
2019 CS 63 19 4 11 4 0 0 81 15 27
2019 CS-01 73 27 0 0 0 0 0 100 0 11
2019 CS-02 40 10 10 30 10 0 0 50 40 10
2018 CS 33 44 17 6 0 0 0 78 6 18

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 57 33 10 0 0 0 0 90 0 21
2019 CS 62 38 0 0 0 0 0 100 0 26
2019 CS-01 55 45 0 0 0 0 0 100 0 11
2018 CS 61 28 11 0 0 0 0 89 0 18

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 48 43 5 0 5 0 0 90 5 21
2019 CS 59 30 7 4 0 0 0 89 4 27
2019 CS-01 64 36 0 0 0 0 0 100 0 11
2019 CS-02 50 20 20 10 0 0 0 70 10 10
2018 CS 39 50 6 6 0 0 0 89 6 18

Question 53. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 71 10 10 0 10 0 0 81 10 21
2019 CS 65 19 12 0 4 0 0 85 4 26
2019 CS-01 73 27 0 0 0 0 0 100 0 11
2018 CS 72 17 11 0 0 0 0 89 0 18

Question 54. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 62 19 10 0 10 0 0 81 10 21
2019 CS 59 26 7 4 4 0 0 85 7 27
2019 CS-01 73 27 0 0 0 0 0 100 0 11
2019 CS-02 40 20 20 10 10 0 0 60 20 10
2018 CS 61 28 11 0 0 0 0 89 0 18

Question 55. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 62 10 14 5 10 0 0 71 14 21
2019 CS 56 26 4 7 4 0 4 85 12 27
2019 CS-01 82 9 0 0 0 0 9 100 0 11
2019 CS-02 20 40 10 20 10 0 0 60 30 10
2018 CS 56 28 11 6 0 0 0 83 6 18
Top of page

Leadership

Immediate supervisor

Question 25. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 57 19 10 0 10 5 0 80 10 21
2019 CS 37 26 7 11 0 4 15 77 14 27
2019 CS-01 36 9 0 9 0 9 36 83 17 11
2019 CS-02 40 20 20 20 0 0 0 60 20 10

Question 28. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 48 38 0 5 10 0 0 86 14 21
2019 CS 59 19 7 7 7 0 0 78 15 27
2019 CS-01 82 9 0 9 0 0 0 91 9 11
2019 CS-02 30 20 20 10 20 0 0 50 30 10
2018 CS 44 39 11 0 6 0 0 83 6 18

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 71 19 5 0 5 0 0 90 5 21
2019 CS 67 11 7 11 4 0 0 78 15 27
2019 CS-01 73 18 0 9 0 0 0 91 9 11
2019 CS-02 50 0 20 20 10 0 0 50 30 10
2018 CS 50 28 17 6 0 0 0 78 6 18

Senior management

Question 32. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 57 24 14 0 5 0 0 81 5 21
2019 CS 37 30 11 15 0 4 4 72 16 27
2019 CS-01 55 27 0 0 0 9 9 100 0 11
2019 CS-02 30 30 20 20 0 0 0 60 20 10
2018 CS 44 33 11 6 0 6 0 82 6 18

Question 33. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 52 38 5 0 5 0 0 90 5 21
2019 CS 44 30 11 11 0 0 4 77 12 27
2019 CS-01 55 27 9 0 0 0 9 90 0 11
2019 CS-02 30 30 20 20 0 0 0 60 20 10
2018 CS 39 39 6 6 0 11 0 88 6 18

Question 34. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 48 33 10 0 5 5 0 85 5 21
2019 CS 41 33 7 7 0 7 4 83 8 27
2019 CS-01 55 27 0 0 0 9 9 100 0 11
2019 CS-02 30 30 20 10 0 10 0 67 11 10
2018 CS 28 44 17 6 0 6 0 76 6 18

Question 35. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 33 48 5 10 5 0 0 81 14 21
2019 CS 30 37 11 7 7 4 4 72 16 27
2019 CS-01 55 27 0 0 0 9 9 100 0 11
2019 CS-02 20 30 10 20 20 0 0 50 40 10
2018 CS 17 50 28 0 6 0 0 67 6 18
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 52 38 5 0 5 0 0 90 5 21
2019 CS 41 33 19 7 0 0 0 74 7 27
2019 CS-01 55 36 9 0 0 0 0 91 0 11
2019 CS-02 30 10 40 20 0 0 0 40 20 10
2018 CS 35 47 6 6 6 0 0 82 12 17

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 55 30 10 0 5 0 0 85 5 20
2019 CS 41 30 7 19 4 0 0 70 22 27
2019 CS-01 55 27 0 18 0 0 0 82 18 11
2019 CS-02 30 20 10 30 10 0 0 50 40 10
2018 CS 22 39 22 11 6 0 0 61 17 18

Question 26. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 52 29 10 0 10 0 0 81 10 21
2019 CS 41 41 7 4 7 0 0 81 11 27
2019 CS-01 45 36 9 0 9 0 0 82 9 11
2019 CS-02 30 40 10 10 10 0 0 70 20 10
2018 CS 39 50 6 6 0 0 0 89 6 18

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 48 38 10 0 5 0 0 86 5 21
2019 CS 44 44 7 4 0 0 0 89 4 27
2019 CS-01 36 45 18 0 0 0 0 82 0 11
2019 CS-02 60 30 0 10 0 0 0 90 10 10
2018 CS 61 33 6 0 0 0 0 94 0 18

Question 27. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 52 33 5 0 10 0 0 86 10 21

Question 42. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 52 33 10 0 5 0 0 86 5 21
2019 CS 37 37 11 11 4 0 0 74 15 27
2019 CS-01 36 55 9 0 0 0 0 91 0 11
2019 CS-02 30 20 10 30 10 0 0 50 40 10
2018 CS 39 33 22 6 0 0 0 72 6 18

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 76 10 5 5 5 0 0 86 10 21
2019 CS 59 15 22 0 0 0 4 77 0 27
2019 CS-01 64 0 27 0 0 0 9 70 0 11
2019 CS-02 50 30 20 0 0 0 0 80 0 10

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 81 5 0 5 5 0 5 90 10 21
2019 CS 63 22 0 7 0 4 4 92 8 27
2019 CS-01 73 18 0 0 0 0 9 100 0 11
2019 CS-02 60 10 0 20 0 10 0 78 22 10

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 86 5 0 0 5 0 5 95 5 21
2019 CS 73 4 8 12 0 0 4 80 12 26
2019 CS-01 90 0 0 0 0 0 10 100 0 10
2019 CS-02 60 0 20 20 0 0 0 60 20 10

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 76 5 5 0 0 0 14 94 0 21
2019 CS 74 7 4 0 0 0 15 96 0 27
2019 CS-01 91 0 0 0 0 0 9 100 0 11
2019 CS-02 50 10 10 0 0 0 30 86 0 10

Question 44. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 52 10 29 0 10 0 0 62 10 21
2019 CS 19 37 15 15 11 0 4 58 27 27
2019 CS-01 18 55 9 18 0 0 0 73 18 11
2019 CS-02 20 0 20 20 30 0 10 22 56 10
2018 CS 22 22 39 17 0 0 0 44 17 18

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 57 24 10 5 5 0 0 81 10 21
2019 CS 56 30 7 7 0 0 0 85 7 27
2019 CS-01 64 27 9 0 0 0 0 91 0 11
2019 CS-02 30 40 10 20 0 0 0 70 20 10
2018 CS 47 24 29 0 0 0 0 71 0 17

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 67 24 5 0 5 0 0 90 5 21
2019 CS 63 22 4 7 4 0 0 85 11 27
2019 CS-01 73 27 0 0 0 0 0 100 0 11
2019 CS-02 30 30 10 20 10 0 0 60 30 10
2018 CS 50 33 6 11 0 0 0 83 11 18

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 43 48 5 0 5 0 0 90 5 21
2019 CS 44 37 11 4 0 0 4 85 4 27
2019 CS-01 55 27 9 0 0 0 9 90 0 11
2019 CS-02 40 40 10 10 0 0 0 80 10 10
2018 CS 39 39 22 0 0 0 0 78 0 18

Question 45. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 43 33 10 5 10 0 0 76 14 21
2019 CS 44 37 11 4 4 0 0 81 7 27
2019 CS-01 45 45 0 9 0 0 0 91 9 11
2019 CS-02 30 30 30 0 10 0 0 60 10 10
2018 CS 28 61 11 0 0 0 0 89 0 18

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 76 5 10 5 5 0 0 81 10 21
2019 CS 59 22 4 7 4 4 0 85 12 27
2019 CS-01 64 9 9 0 9 9 0 80 10 11
2019 CS-02 50 30 0 20 0 0 0 80 20 10
2018 CS 78 17 6 0 0 0 0 94 0 18

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 38 38 10 0 14 0 0 76 14 21
2019 CS 37 41 7 15 0 0 0 78 15 27
2019 CS-01 55 36 0 9 0 0 0 91 9 11
2019 CS-02 20 50 20 10 0 0 0 70 10 10
2018 CS 44 33 6 6 11 0 0 78 17 18

Mobility and retention

Question 56_1. Do you intend to leave your current position in the next two years?

The question content has been modified from the 2020 PSES, see Question number concordance
In order to make historical trend analysis, Q56 has followed same format as last year. This means Q56_1 is same as Q53 in the 2020 PSES, and Q56_2 is same as Q54 in the 2020 PSES.

Survey year Demographic Yes
(%)
No
(%)
Unsure
(%)
Total responses
2020 CS 5 67 29 21
2019 CS 7 48 44 27
2019 CS-01 0 64 36 11
2019 CS-02 20 30 50 10
2018 CS 11 33 56 18
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 48 43 5 0 5 0 0 90 5 21
2019 CS 63 26 7 4 0 0 0 89 4 27
2019 CS-01 73 27 0 0 0 0 0 100 0 11
2019 CS-02 50 20 20 10 0 0 0 70 10 10
2018 CS 44 56 0 0 0 0 0 100 0 18

Question 37. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 43 38 10 5 5 0 0 81 10 21
2019 CS 26 63 0 7 4 0 0 89 11 27
2019 CS-01 36 64 0 0 0 0 0 100 0 11
2019 CS-02 20 50 0 20 10 0 0 70 30 10
2018 CS 28 44 17 11 0 0 0 72 11 18

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 5 15 40 20 20 0 0 40 20 20
2019 CS 0 15 41 37 7 0 0 44 15 27
2019 CS-01 0 0 55 36 9 0 0 45 0 11
2019 CS-02 0 30 30 30 10 0 0 40 30 10
2018 CS 0 6 39 39 17 0 0 56 6 18

Question 18b. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 5 5 5 38 33 14 0 83 11 21
2019 CS 7 4 11 33 41 4 0 77 12 27
2019 CS-01 0 9 0 45 36 9 0 90 10 11
2019 CS-02 10 0 20 30 40 0 0 70 10 10
2018 CS 0 0 17 44 39 0 0 83 0 18

Question 18c. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 5 5 14 43 33 0 0 76 10 21
2019 CS 0 7 26 30 37 0 0 67 7 27
2019 CS-01 0 9 18 27 45 0 0 73 9 11
2019 CS-02 0 10 30 30 30 0 0 60 10 10
2018 CS 0 0 11 61 28 0 0 89 0 18

Question 18d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 5 29 10 33 24 0 0 57 33 21
2019 CS 4 15 26 22 33 0 0 56 19 27
2019 CS-01 0 9 18 9 64 0 0 73 9 11
2019 CS-02 10 10 30 30 20 0 0 50 20 10
2018 CS 6 11 28 33 22 0 0 56 17 18

Question 18e. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 5 5 10 19 48 10 5 78 11 21
2019 CS 4 0 7 44 33 0 11 88 4 27
2019 CS-01 0 0 0 27 55 0 18 100 0 11
2019 CS-02 10 0 10 60 20 0 0 80 10 10
2018 CS 0 11 17 28 44 0 0 72 11 18

Question 18f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 10 0 10 24 48 10 0 79 11 21
2019 CS 4 7 11 44 26 0 7 76 12 27
2019 CS-01 0 9 0 45 36 0 9 90 10 11
2019 CS-02 0 10 20 50 20 0 0 70 10 10
2018 CS 6 0 18 53 24 0 0 76 6 17

Question 18g. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 0 0 19 38 43 0 0 81 0 21
2019 CS 0 4 15 41 33 0 7 80 4 27
2019 CS-01 0 0 18 45 27 0 9 80 0 11
2019 CS-02 0 10 10 50 30 0 0 80 10 10

Question 38. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 48 19 24 0 5 5 0 70 5 21
2019 CS 22 52 11 15 0 0 0 74 15 27
2019 CS-01 27 64 9 0 0 0 0 91 0 11
2019 CS-02 20 30 20 30 0 0 0 50 30 10

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 71 14 0 5 10 0 0 86 14 21
2019 CS 56 26 11 4 4 0 0 81 7 27
2019 CS-01 64 27 9 0 0 0 0 91 0 11
2019 CS-02 40 20 20 10 10 0 0 60 20 10
2018 CS 44 39 6 11 0 0 0 83 11 18

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 68 26 5 0 0 0 0 95 0 19
2019 CS 52 37 11 0 0 0 0 89 0 27
2019 CS-01 45 55 0 0 0 0 0 100 0 11
2019 CS-02 60 10 30 0 0 0 0 70 0 10
2018 CS 56 33 6 6 0 0 0 89 6 18

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 57 29 10 0 5 0 0 86 5 21
2019 CS 63 26 7 4 0 0 0 89 4 27
2019 CS-01 64 36 0 0 0 0 0 100 0 11
2019 CS-02 50 20 20 10 0 0 0 70 10 10
2018 CS 50 33 6 11 0 0 0 83 11 18

Question 46. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 62 24 0 10 5 0 0 86 14 21
2019 CS 59 22 0 4 4 11 0 92 8 27
2019 CS-01 73 18 0 0 0 9 0 100 0 11
2019 CS-02 40 30 0 10 10 10 0 78 22 10
2018 CS 61 33 6 0 0 0 0 94 0 18

Question 47. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes persons who have a variety of identities, abilities, backgrounds, cultures, skills, perspectives and experiences.
Definition of the term has changed from 2020 PSES.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 62 14 10 0 5 5 5 84 5 21
2019 CS 63 11 7 11 4 4 0 77 15 27
2019 CS-01 82 9 9 0 0 0 0 91 0 11
2019 CS-02 40 20 0 30 10 0 0 60 40 10
2018 CS 56 33 11 0 0 0 0 89 0 18

Question 52. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 70 10 10 0 10 0 0 80 10 20
2019 CS 59 22 11 7 0 0 0 81 7 27
2019 CS-01 64 36 0 0 0 0 0 100 0 11
2019 CS-02 40 10 30 20 0 0 0 50 20 10
2018 CS 67 28 6 0 0 0 0 94 0 18

Anti-racism

Question 48. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism. Anti-racism is the conscious opposition to racist theories, attitudes and actions. Anti-racism is not just about being against the idea of racism. It is also about taking active steps to fight against it.
Definition of the term has changed from 2020 PSES.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 52 19 14 0 5 10 0 79 5 21

Question 49. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

The question content has been modified from the 2020 PSES, see Question number concordance
Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Definition of the term has changed from 2020 PSES.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 67 19 5 5 0 5 0 90 5 21

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 38 38 5 0 10 5 5 84 11 21
2019 CS 37 22 22 0 7 0 11 67 8 27
2019 CS-01 36 27 18 0 0 0 18 78 0 11
2019 CS-02 40 10 20 0 20 0 10 56 22 10
2018 CS 33 33 17 6 0 6 6 75 6 18

Question 39. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 48 14 29 0 5 5 0 65 5 21
2019 CS 44 22 11 15 7 0 0 67 22 27
2019 CS-01 64 18 18 0 0 0 0 82 0 11
2019 CS-02 30 10 10 30 20 0 0 40 50 10
2018 CS 33 28 22 6 6 6 0 65 12 18

Question 40. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 57 29 10 0 5 0 0 86 5 21
2019 CS 44 33 7 11 0 0 4 81 12 27
2019 CS-01 55 27 9 0 0 0 9 90 0 11
2019 CS-02 30 30 10 30 0 0 0 60 30 10
2018 CS 33 50 11 6 0 0 0 83 6 18

Question 41. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 33 33 14 0 5 14 0 78 6 21
2019 CS 27 19 23 12 0 12 8 57 14 26
2019 CS-01 36 18 18 0 0 9 18 75 0 11
2018 CS 33 17 11 6 0 33 0 75 8 18

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 67 33 0 0 0 0 0 100 0 21

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 57 24 5 10 5 0 0 81 14 21
2019 CS 67 26 4 0 4 0 0 93 4 27
2019 CS-01 82 18 0 0 0 0 0 100 0 11
2019 CS-02 60 20 10 0 10 0 0 80 10 10

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 67 24 10 0 0 0 0 90 0 21
2019 CS 56 33 7 0 4 0 0 89 4 27
2019 CS-01 64 27 9 0 0 0 0 91 0 11
2019 CS-02 50 30 10 0 10 0 0 80 10 10

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 86 14 0 0 0 0 0 100 0 21

Question 31. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 CS 78 15 7 0 0 0 0 93 0 27
2019 CS-01 100 0 0 0 0 0 0 100 0 11
2019 CS-02 60 30 10 0 0 0 0 90 0 10

Question 36. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 67 33 0 0 0 0 0 100 0 21
2019 CS 56 26 11 0 0 4 4 88 0 27
2019 CS-01 55 27 9 0 0 0 9 90 0 11
2019 CS-02 60 10 20 0 0 10 0 78 0 10

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable acts, comments or displays that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 57. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 CS 19 81 27

Question 62. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 43 5 14 0 0 29 10 77 0 21
2019 CS 22 11 11 19 0 26 11 53 29 27
2019 CS-01 45 9 9 9 0 18 9 75 13 11
2019 CS-02 10 10 10 30 0 20 20 33 50 10
2018 CS 28 17 0 6 0 39 11 89 11 18

Question 63. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 62 10 14 0 5 10 0 79 5 21
2019 CS 48 19 4 19 0 7 4 75 21 27
2019 CS-01 73 9 0 9 0 9 0 90 10 11
2019 CS-02 30 20 0 40 0 0 10 56 44 10
2018 CS 44 44 0 6 0 6 0 94 6 18

Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Definition of the term has changed from 2020 PSES.

Question 64. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 CS 0 100 21

Question 69. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 38 10 10 0 0 38 5 83 0 21
2019 CS 33 4 11 11 0 30 11 63 19 27
2019 CS-01 55 9 9 0 0 9 18 88 0 11
2019 CS-02 20 0 0 30 0 40 10 40 60 10
2018 CS 29 18 0 6 0 47 0 89 11 17

Question 70. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 57 14 14 0 5 5 5 79 5 21
2019 CS 56 11 7 11 0 15 0 78 13 27
2019 CS-01 73 18 0 0 0 9 0 100 0 11
2019 CS-02 40 10 0 30 0 20 0 63 38 10
2018 CS 50 33 6 6 0 6 0 88 6 18

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 83. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 CS 10 90 21
2019 CS 11 89 27
2019 CS-01 0 100 11
2019 CS-02 30 70 10

Question 87. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 52 24 19 0 0 5 0 80 0 21
Top of page

Workplace well-being

A safe and healthy workplace

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 67 24 5 5 0 0 0 90 5 21

A psychologically healthy workplace

Question 75. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 52 33 5 0 5 5 0 90 5 21
2019 CS 52 33 7 4 0 4 0 88 4 27
2019 CS-01 55 36 0 9 0 0 0 91 9 11
2019 CS-02 50 20 20 0 0 10 0 78 0 10
2018 CS 56 28 0 11 0 6 0 88 12 18

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 62 19 10 0 5 0 5 85 5 21

Question 78. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 48 38 5 0 10 0 0 86 10 21

Question 80. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 57 29 10 0 5 0 0 86 5 21
2019 CS 48 37 7 4 0 4 0 88 4 27
2019 CS-01 55 36 9 0 0 0 0 91 0 11
2019 CS-02 40 30 10 10 0 10 0 78 11 10
2018 CS 50 33 11 6 0 0 0 83 6 18

Work-related stress

Question 72a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 33 19 24 14 10 0 0 52 24 21
2019 CS 22 33 26 4 11 0 4 58 15 27
2019 CS-01 36 27 18 0 9 0 9 70 10 11
2019 CS-02 10 50 20 10 10 0 0 60 20 10
2018 CS 11 39 28 11 11 0 0 50 22 18

Question 72b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 10 33 24 19 14 0 0 43 33 21
2019 CS 22 33 26 7 11 0 0 56 19 27
2019 CS-01 27 36 27 0 9 0 0 64 9 11
2019 CS-02 20 40 10 20 10 0 0 60 30 10
2018 CS 6 72 6 6 11 0 0 78 17 18

Question 72c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 48 14 19 10 10 0 0 62 19 21
2019 CS 44 19 26 7 0 0 4 65 8 27
2019 CS-01 55 0 27 9 0 0 9 60 10 11
2019 CS-02 40 30 20 10 0 0 0 70 10 10
2018 CS 39 50 11 0 0 0 0 89 0 18

Question 72d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 24 24 19 19 14 0 0 48 33 21
2019 CS 30 19 22 22 7 0 0 48 30 27
2019 CS-01 36 9 36 9 9 0 0 45 18 11
2019 CS-02 40 20 0 30 10 0 0 60 40 10
2018 CS 22 44 11 17 6 0 0 67 22 18

Question 72e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 57 19 10 14 0 0 0 76 14 21
2019 CS 56 33 11 0 0 0 0 89 0 27
2019 CS-01 64 27 9 0 0 0 0 91 0 11
2019 CS-02 60 20 20 0 0 0 0 80 0 10
2018 CS 50 39 11 0 0 0 0 89 0 18

Question 72f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 50 35 5 0 10 0 0 85 10 20
2019 CS 50 31 12 8 0 0 0 81 8 26
2019 CS-01 64 27 0 9 0 0 0 91 9 11
2018 CS 44 44 0 6 6 0 0 89 11 18

Question 72g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 57 24 10 5 5 0 0 81 10 21
2019 CS 48 19 26 7 0 0 0 67 7 27
2019 CS-01 45 27 27 0 0 0 0 73 0 11
2019 CS-02 40 0 40 20 0 0 0 40 20 10
2018 CS 59 29 6 6 0 0 0 88 6 17

Question 72h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 52 24 14 5 5 0 0 76 10 21
2019 CS 22 56 15 7 0 0 0 78 7 27
2019 CS-01 27 64 0 9 0 0 0 91 9 11
2019 CS-02 30 30 30 10 0 0 0 60 10 10
2018 CS 35 41 18 6 0 0 0 76 6 17

Question 72i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 57 29 5 0 10 0 0 86 10 21
2019 CS 44 15 19 22 0 0 0 59 22 27
2019 CS-01 45 18 18 18 0 0 0 64 18 11
2019 CS-02 40 10 10 40 0 0 0 50 40 10
2018 CS 35 47 6 12 0 0 0 82 12 17

Question 72j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 67 24 5 0 5 0 0 90 5 21
2019 CS 63 19 15 4 0 0 0 81 4 27
2019 CS-01 73 9 18 0 0 0 0 82 0 11
2019 CS-02 50 30 10 10 0 0 0 80 10 10

Question 72k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 33 33 24 10 0 0 0 67 10 21

Question 72l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 38 33 14 10 5 0 0 71 14 21
2019 CS 52 37 7 0 4 0 0 89 4 27
2019 CS-01 64 36 0 0 0 0 0 100 0 11
2019 CS-02 50 30 10 0 10 0 0 80 10 10
2018 CS 47 41 6 6 0 0 0 88 6 17

Question 72m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 71 29 0 0 0 0 0 100 0 21
2019 CS 78 11 4 0 4 0 4 92 4 27
2019 CS-01 91 0 0 0 0 0 9 100 0 11
2019 CS-02 60 20 10 0 10 0 0 80 10 10
2018 CS 76 12 6 0 6 0 0 88 6 17

Question 72n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 67 24 5 0 5 0 0 90 5 21

Question 72o. Overall, to what extent do the following factors cause you work-related stress? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 81 5 5 0 0 0 10 95 0 21
2019 CS 85 4 0 0 4 0 7 96 4 27
2019 CS-01 100 0 0 0 0 0 0 100 0 11
2019 CS-02 60 10 0 0 10 0 20 88 13 10
2018 CS 94 6 0 0 0 0 0 100 0 17

Question 72p. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 81 5 0 0 5 0 10 95 5 21
2019 CS 70 7 7 7 0 4 4 84 8 27
2019 CS-01 73 9 9 0 0 9 0 90 0 11
2019 CS-02 60 10 0 20 0 0 10 78 22 10
2018 CS 88 6 6 0 0 0 0 94 0 17

Question 72q. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 71 19 0 0 10 0 0 90 10 21
2019 CS 48 19 19 11 0 0 4 69 12 27
2019 CS-01 55 9 18 18 0 0 0 64 18 11
2019 CS-02 40 30 10 10 0 0 10 78 11 10
2018 CS 50 28 22 0 0 0 0 78 0 18

Question 72r. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 76 14 5 0 5 0 0 90 5 21
2019 CS 74 15 0 7 0 0 4 92 8 27
2019 CS-01 91 0 0 9 0 0 0 91 9 11
2019 CS-02 40 40 0 10 0 0 10 89 11 10
2018 CS 78 11 11 0 0 0 0 89 0 18

Question 72s. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 81 5 0 5 5 0 5 90 10 21
2019 CS 81 7 7 4 0 0 0 89 4 27
2019 CS-01 91 0 0 9 0 0 0 91 9 11
2019 CS-02 70 10 20 0 0 0 0 80 0 10
2018 CS 61 28 0 0 0 0 11 100 0 18

Question 72t. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 71 14 5 0 10 0 0 86 10 21
2019 CS 74 15 4 4 0 0 4 92 4 27
2019 CS-01 82 9 9 0 0 0 0 91 0 11
2019 CS-02 60 20 0 10 0 0 10 89 11 10
2018 CS 76 18 0 6 0 0 0 94 6 17

Question 72u. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 81 14 0 0 5 0 0 95 5 21
2019 CS 89 4 0 0 4 0 4 96 4 27
2019 CS-01 82 9 0 0 9 0 0 91 9 11
2019 CS-02 90 0 0 0 0 0 10 100 0 10
2018 CS 78 17 6 0 0 0 0 94 0 18

Question 72v. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 52 38 5 0 5 0 0 90 5 21
2019 CS 59 11 19 0 4 0 7 76 4 27
2019 CS-01 55 0 36 0 9 0 0 55 9 11
2019 CS-02 60 20 10 0 0 0 10 89 0 10
2018 CS 39 28 22 6 6 0 0 67 11 18

Question 73. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 19 29 43 10 0 0 0 48 10 21
2019 CS 26 41 19 15 0 0 0 67 15 27
2019 CS-01 27 55 9 9 0 0 0 82 9 11
2019 CS-02 30 30 20 20 0 0 0 60 20 10
2018 CS 17 33 44 6 0 0 0 50 6 18

Question 74. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 10 19 24 33 14 0 0 48 29 21
2019 CS 7 7 26 41 19 0 0 59 15 27
2019 CS-01 9 0 18 45 27 0 0 73 9 11
2019 CS-02 10 10 30 40 10 0 0 50 20 10
2018 CS 0 17 39 28 17 0 0 44 17 18
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Compensation

Pay or other compensation issues

Question 88. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Total responses
2020 CS 33 52 14 0 21

Question 92. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 CS 38 19 24 5 0 0 14 67 6 21
2019 CS 41 26 7 7 7 0 11 75 17 27
2019 CS-01 55 18 0 0 9 0 18 89 11 11
2019 CS-02 40 40 10 0 0 0 10 89 0 10
2018 CS 22 28 17 17 6 0 11 56 25 18
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