2022 Public Service Employee Survey Results by Theme for Public Service Commission of Canada by Question 109. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2022 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 27 44 7 19 3 0 0 71 22 25
2022 Compliance, inspection and enforcement 19 43 11 22 5 0 0 62 27 20
2022 Communications or public affairs 30 63 7 0 0 0 0 93 0 25
2022 Administration and operations 42 38 10 4 6 0 0 80 9 75
2022 Human resources 38 45 9 7 1 0 0 83 8 180
2022 Financial management 36 59 5 0 0 0 0 95 0 20
2022 Information management 65 35 0 0 0 0 0 100 0 10
2022 Information technology 32 49 9 6 4 0 0 81 10 60
2022 Evaluation 38 49 6 7 0 0 0 86 7 40
2022 Data sciences 47 23 25 5 0 0 0 70 5 30
2022 Policy 30 40 11 10 10 0 0 69 20 10
2022 Project management 43 32 16 4 5 0 0 75 9 20
2022 Other services to the public 39 5 43 12 0 0 0 45 12 15
2022 None of the above 32 39 10 9 11 0 0 70 20 30
2020 Client contact centre 47 32 13 7 0 0 0 79 7 14
2020 Communications or public affairs 49 21 9 17 4 0 0 70 21 25
2020 Administration and operations 38 31 13 11 6 0 0 70 17 88
2020 Human resources 36 37 12 9 5 0 0 73 14 172
2020 Financial management 69 23 3 5 0 0 0 92 5 20
2020 Information management 45 25 0 7 23 0 0 70 30 11
2020 Information technology 39 38 14 9 0 0 0 77 9 41
2020 Internal audit 54 23 11 0 12 0 0 77 12 17
2020 Evaluation 31 50 13 4 4 0 0 80 7 55
2020 Data sciences 43 39 4 10 4 0 0 82 14 23
2020 Policy 38 20 22 10 10 0 0 58 21 19
2020 Other services to the public 38 32 30 0 0 0 0 70 0 15
2020 None of the above 46 32 15 4 3 0 0 78 8 27
2019 Client contact centre 49 47 0 4 0 0 0 96 4 21
2019 Compliance, inspection and enforcement 63 22 7 7 0 0 0 85 7 13
2019 Communications or public affairs 42 23 15 20 0 0 0 65 20 20
2019 Administration and operations 36 48 11 3 1 0 0 85 4 84
2019 Human resources 38 42 10 7 4 0 0 80 10 200
2019 Financial management 50 28 5 8 8 0 0 78 16 24
2019 Information management 26 55 7 13 0 0 0 81 13 15
2019 Information technology 39 33 16 5 7 0 0 72 12 58
2019 Internal audit 23 47 24 6 0 0 0 70 6 18
2019 Evaluation 27 50 15 7 0 0 0 78 7 55
2019 Data sciences 34 39 13 7 2 4 0 76 10 38
2019 Policy 26 54 4 13 4 0 0 80 16 26
2019 Project management 50 39 0 0 11 0 0 89 11 19
2019 Other services to the public 37 52 0 11 0 0 0 89 11 12
2019 None of the above 44 31 8 10 7 0 0 75 17 33
2018 Client contact centre 33 48 10 0 9 0 0 81 9 21
2018 Compliance, inspection and enforcement 8 50 16 8 16 0 0 59 25 12
2018 Communications or public affairs 35 46 16 4 0 0 0 80 4 25
2018 Administration and operations 42 36 11 8 2 0 0 78 10 80
2018 Human resources 32 40 10 11 7 0 0 72 18 149
2018 Financial management 40 44 8 8 0 0 0 84 8 23
2018 Information technology 32 41 10 7 11 0 0 73 18 50
2018 Internal audit 21 57 8 0 14 0 0 78 14 14
2018 Evaluation 36 46 15 0 2 0 0 83 2 49
2018 Data sciences 43 31 18 5 4 0 0 74 9 23
2018 Policy 38 48 5 10 0 0 0 85 10 20
2018 Project management 35 35 15 14 0 0 0 71 14 16
2018 None of the above 41 37 10 5 6 0 0 78 11 30

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 32 25 16 10 16 0 0 57 26 25
2022 Compliance, inspection and enforcement 40 26 6 11 17 0 0 66 28 20
2022 Communications or public affairs 36 36 24 0 4 0 0 72 4 25
2022 Administration and operations 48 36 9 4 3 0 0 83 7 75
2022 Human resources 41 38 8 9 3 0 0 80 12 180
2022 Financial management 42 54 0 5 0 0 0 95 5 20
2022 Information management 50 32 6 0 11 0 0 83 11 10
2022 Information technology 39 36 18 5 1 0 0 76 7 60
2022 Evaluation 42 27 22 7 2 0 0 69 9 40
2022 Data sciences 61 33 0 6 0 0 0 94 6 30
2022 Policy 48 32 10 0 10 0 0 80 10 10
2022 Project management 67 21 6 0 6 0 0 88 6 20
2022 Other services to the public 28 27 39 6 0 0 0 55 6 15
2022 None of the above 43 26 6 7 18 0 0 69 24 30
2020 Client contact centre 41 38 6 15 0 0 0 79 15 14
2020 Communications or public affairs 51 18 13 13 4 0 0 69 18 24
2020 Administration and operations 45 29 13 8 6 0 0 73 14 88
2020 Human resources 33 43 7 12 5 0 0 76 17 173
2020 Financial management 61 31 3 5 0 0 0 92 5 20
2020 Information management 30 15 0 32 23 0 0 45 55 11
2020 Information technology 35 37 14 11 4 0 0 71 15 41
2020 Internal audit 66 16 6 0 12 0 0 83 12 17
2020 Evaluation 36 37 16 9 2 0 0 73 11 55
2020 Data sciences 51 39 4 0 5 0 0 90 5 23
2020 Policy 52 27 10 0 10 0 0 79 10 19
2020 Other services to the public 45 27 21 7 0 0 0 71 7 15
2020 None of the above 34 46 13 7 0 0 0 80 7 27
2019 Client contact centre 39 53 0 8 0 0 0 92 8 21
2019 Compliance, inspection and enforcement 63 30 0 7 0 0 0 93 7 13
2019 Communications or public affairs 40 34 5 21 0 0 0 74 21 20
2019 Administration and operations 42 42 5 8 2 0 1 85 10 84
2019 Human resources 41 35 12 9 3 0 0 76 12 200
2019 Financial management 50 25 15 0 4 5 0 79 5 24
2019 Information management 33 52 10 0 5 0 0 85 5 14
2019 Information technology 34 31 17 10 7 0 0 65 18 58
2019 Internal audit 41 30 12 11 6 0 0 70 17 18
2019 Evaluation 31 44 18 8 0 0 0 75 8 55
2019 Data sciences 37 44 10 5 5 0 0 81 10 39
2019 Policy 30 59 7 4 0 0 0 89 4 26
2019 Project management 35 42 12 0 11 0 0 77 11 19
2019 Other services to the public 29 27 19 17 0 8 0 61 18 12
2019 None of the above 32 38 15 9 3 2 0 72 13 33
2018 Client contact centre 40 47 4 0 9 0 0 87 9 21
2018 Compliance, inspection and enforcement 8 8 33 26 25 0 0 17 50 12
2018 Communications or public affairs 23 31 28 18 0 0 0 54 18 25
2018 Administration and operations 44 36 12 3 4 0 0 81 7 81
2018 Human resources 27 36 19 11 6 1 1 64 17 148
2018 Financial management 40 48 0 8 4 0 0 88 12 23
2018 Information technology 32 31 17 11 10 0 0 63 20 50
2018 Internal audit 21 28 22 14 14 0 0 49 29 14
2018 Evaluation 36 39 20 2 2 0 0 76 4 49
2018 Data sciences 43 39 4 9 4 0 0 83 13 23
2018 Policy 43 23 20 9 5 0 0 66 14 20
2018 Project management 35 39 11 14 0 0 0 75 14 16
2018 None of the above 49 30 7 11 4 0 0 79 14 30

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 32 59 5 4 0 0 0 91 4 25
2022 Compliance, inspection and enforcement 29 47 14 10 0 0 0 76 10 20
2022 Communications or public affairs 40 44 15 0 0 0 0 85 0 25
2022 Administration and operations 56 31 4 5 2 1 0 88 7 75
2022 Human resources 45 42 9 3 1 0 0 88 4 180
2022 Financial management 50 45 5 0 0 0 0 95 0 20
2022 Information management 70 30 0 0 0 0 0 100 0 10
2022 Information technology 51 40 4 1 4 0 0 91 6 60
2022 Evaluation 47 40 7 3 2 0 0 88 5 40
2022 Data sciences 54 35 11 0 0 0 0 89 0 30
2022 Policy 58 21 11 10 0 0 0 79 10 10
2022 Project management 57 35 5 4 0 0 0 91 4 20
2022 Other services to the public 49 39 13 0 0 0 0 87 0 15
2022 None of the above 52 27 3 7 11 0 0 79 18 30
2020 Client contact centre 40 46 6 7 0 0 0 87 7 14
2020 Communications or public affairs 50 29 4 17 0 0 0 79 17 25
2020 Administration and operations 54 29 9 7 1 0 0 83 8 88
2020 Human resources 48 36 9 5 2 0 0 84 7 170
2020 Financial management 68 28 4 0 0 0 0 96 0 19
2020 Information management 68 16 0 0 16 0 0 84 16 11
2020 Information technology 59 26 12 3 0 0 0 85 3 40
2020 Internal audit 56 26 6 6 6 0 0 82 12 16
2020 Evaluation 37 51 11 2 0 0 0 88 2 55
2020 Data sciences 51 35 4 0 10 0 0 86 10 23
2020 Policy 53 27 5 10 5 0 0 79 15 19
2020 Other services to the public 51 26 23 0 0 0 0 77 0 15
2020 None of the above 53 29 15 0 3 0 0 82 3 27
2019 Client contact centre 62 34 0 4 0 0 0 96 4 21
2019 Compliance, inspection and enforcement 63 30 7 0 0 0 0 93 0 13
2019 Communications or public affairs 45 40 10 5 0 0 0 85 5 20
2019 Administration and operations 55 35 5 2 0 1 1 93 2 84
2019 Human resources 50 36 7 6 1 0 0 86 7 200
2019 Financial management 61 21 5 12 0 0 0 82 12 24
2019 Information management 37 59 5 0 0 0 0 95 0 15
2019 Information technology 55 24 7 11 2 0 0 80 13 57
2019 Internal audit 37 31 26 5 0 0 0 68 5 17
2019 Evaluation 31 48 22 0 0 0 0 78 0 55
2019 Data sciences 47 39 10 5 0 0 0 86 5 39
2019 Policy 43 37 14 6 0 0 0 80 6 26
2019 Project management 59 41 0 0 0 0 0 100 0 19
2019 Other services to the public 54 35 0 11 0 0 0 89 11 12
2019 None of the above 47 28 16 9 0 0 0 75 9 33
2018 Client contact centre 51 40 0 0 9 0 0 91 9 21
2018 Compliance, inspection and enforcement 17 58 17 0 8 0 0 75 8 12
2018 Communications or public affairs 35 47 12 6 0 0 0 82 6 25
2018 Administration and operations 56 30 11 1 1 0 0 86 2 81
2018 Human resources 34 44 15 6 1 0 1 78 7 147
2018 Financial management 48 41 10 0 0 0 0 90 0 23
2018 Information technology 49 22 11 15 3 0 0 70 19 50
2018 Internal audit 28 42 15 8 7 0 0 70 14 14
2018 Evaluation 49 38 11 0 2 0 0 87 2 49
2018 Data sciences 47 35 13 4 0 0 0 82 4 23
2018 Policy 48 47 0 5 0 0 0 95 5 20
2018 Project management 35 41 23 0 0 0 0 77 0 16
2018 None of the above 56 24 13 4 4 0 0 80 7 29

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 35 39 17 8 0 0 0 75 8 25
2022 Compliance, inspection and enforcement 14 51 6 28 0 0 0 66 28 20
2022 Communications or public affairs 32 52 16 0 0 0 0 84 0 25
2022 Administration and operations 55 28 11 1 5 0 0 83 7 75
2022 Human resources 38 44 11 6 1 1 0 82 7 180
2022 Financial management 51 40 9 0 0 0 0 91 0 20
2022 Information management 65 35 0 0 0 0 0 100 0 10
2022 Information technology 43 46 4 3 4 0 0 89 7 60
2022 Evaluation 47 35 16 2 0 0 0 82 2 40
2022 Data sciences 50 33 14 2 0 0 0 83 2 30
2022 Policy 30 40 31 0 0 0 0 69 0 10
2022 Project management 43 38 10 9 0 0 0 82 9 20
2022 Other services to the public 39 16 26 6 14 0 0 54 20 15
2022 None of the above 48 25 7 9 11 0 0 73 20 30
2020 Client contact centre 46 39 7 7 0 0 0 85 7 14
2020 Communications or public affairs 54 21 13 13 0 0 0 74 13 25
2020 Administration and operations 49 24 14 9 3 0 0 73 13 88
2020 Human resources 38 42 9 7 4 0 0 80 10 172
2020 Financial management 65 31 3 0 0 0 0 97 0 20
2020 Information management 52 23 0 16 9 0 0 75 25 11
2020 Information technology 47 41 7 5 0 0 0 88 5 41
2020 Internal audit 49 29 11 0 12 0 0 78 12 17
2020 Evaluation 36 55 5 4 0 0 0 91 4 55
2020 Data sciences 47 35 4 4 10 0 0 82 14 23
2020 Policy 47 27 10 10 5 0 0 74 15 19
2020 Other services to the public 45 25 23 7 0 0 0 70 7 15
2020 None of the above 45 37 7 8 3 0 0 82 11 27
2019 Client contact centre 49 38 4 8 0 0 0 87 8 21
2019 Compliance, inspection and enforcement 78 15 0 7 0 0 0 93 7 13
2019 Communications or public affairs 45 24 10 16 5 0 0 69 21 20
2019 Administration and operations 44 39 11 6 0 0 0 83 6 84
2019 Human resources 43 42 9 4 1 0 0 85 6 200
2019 Financial management 58 29 4 4 4 0 0 88 8 24
2019 Information management 25 55 5 7 8 0 0 80 15 15
2019 Information technology 46 37 9 5 4 0 0 82 8 58
2019 Internal audit 28 42 19 6 0 5 0 74 6 18
2019 Evaluation 29 48 17 5 0 0 0 78 5 55
2019 Data sciences 37 42 10 8 2 0 0 79 11 39
2019 Policy 41 44 11 4 0 0 0 86 4 26
2019 Project management 34 50 10 0 6 0 0 84 6 19
2019 Other services to the public 45 28 16 11 0 0 0 73 11 12
2019 None of the above 45 32 2 14 7 0 0 77 20 33
2018 Client contact centre 42 43 6 4 4 0 0 85 9 21
2018 Compliance, inspection and enforcement 8 41 16 17 16 0 0 50 34 12
2018 Communications or public affairs 35 43 8 15 0 0 0 78 15 25
2018 Administration and operations 43 43 8 2 3 0 0 86 6 81
2018 Human resources 32 45 12 8 3 0 1 77 11 148
2018 Financial management 49 39 8 4 0 0 0 88 4 23
2018 Information technology 34 37 14 9 6 0 0 71 15 50
2018 Internal audit 21 57 15 0 7 0 0 78 7 14
2018 Evaluation 40 49 8 0 2 0 0 90 2 49
2018 Data sciences 52 22 18 4 4 0 0 74 9 23
2018 Policy 30 55 5 10 0 0 0 85 10 19
2018 Project management 29 39 31 0 0 0 0 69 0 16
2018 None of the above 48 37 3 8 4 0 0 85 11 30

Question 53. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 44 31 11 9 6 0 0 75 15 25
2022 Compliance, inspection and enforcement 36 31 17 11 0 5 0 70 12 20
2022 Communications or public affairs 41 47 4 0 4 4 0 92 4 25
2022 Administration and operations 59 23 9 6 1 1 0 84 7 75
2022 Human resources 44 32 15 5 4 0 0 76 9 180
2022 Financial management 64 22 5 9 0 0 0 86 9 20
2022 Information management 58 11 8 16 7 0 0 69 23 10
2022 Information technology 46 33 9 5 7 0 0 79 11 60
2022 Evaluation 37 40 11 10 2 0 0 76 12 40
2022 Data sciences 66 20 5 10 0 0 0 86 10 30
2022 Policy 30 49 10 12 0 0 0 79 12 10
2022 Project management 58 32 4 6 0 0 0 90 6 20
2022 Other services to the public 21 49 23 6 0 0 0 71 6 15
2022 None of the above 47 20 13 9 11 0 0 67 20 30
2020 Client contact centre 66 22 12 0 0 0 0 88 0 13
2020 Communications or public affairs 67 17 9 4 0 3 0 87 4 25
2020 Administration and operations 49 33 14 4 0 0 0 82 4 86
2020 Human resources 43 29 16 9 2 1 0 73 11 172
2020 Financial management 66 34 0 0 0 0 0 100 0 20
2020 Information management 47 14 0 18 21 0 0 61 39 11
2020 Information technology 43 34 19 0 4 0 0 76 4 41
2020 Internal audit 49 27 13 0 6 6 0 80 6 17
2020 Evaluation 38 40 13 9 0 0 0 78 9 55
2020 Data sciences 56 17 4 18 4 0 0 74 23 23
2020 Policy 43 31 10 10 5 0 0 74 15 19
2020 Other services to the public 39 33 21 7 0 0 0 72 7 15
2020 None of the above 41 45 7 7 0 0 0 86 7 27
2019 Client contact centre 47 47 6 0 0 0 0 94 0 21
2019 Compliance, inspection and enforcement 78 0 15 0 0 7 0 84 0 13
2019 Communications or public affairs 48 30 5 11 5 0 0 78 17 19
2019 Administration and operations 66 27 3 4 0 0 0 93 4 84
2019 Human resources 53 30 10 4 2 1 0 84 6 198
2019 Financial management 78 18 0 0 4 0 0 96 4 24
2019 Information management 27 21 32 12 8 0 0 48 20 15
2019 Information technology 49 20 18 10 4 0 0 69 13 58
2019 Internal audit 40 48 6 0 6 0 0 88 6 18
2019 Evaluation 44 36 13 7 0 0 0 80 7 55
2019 Data sciences 38 39 8 7 5 2 0 79 12 39
2019 Policy 49 40 11 0 0 0 0 89 0 26
2019 Project management 40 43 5 7 5 0 0 83 12 19
2019 Other services to the public 61 9 20 0 0 9 0 78 0 11
2019 None of the above 48 36 4 2 3 2 3 90 6 33
2018 Client contact centre 52 28 14 6 0 0 0 80 6 21
2018 Compliance, inspection and enforcement 18 28 36 9 9 0 0 46 18 11
2018 Communications or public affairs 27 47 12 0 10 4 0 77 11 25
2018 Administration and operations 57 29 8 3 3 0 0 86 6 80
2018 Human resources 39 30 19 7 3 2 1 71 10 149
2018 Financial management 46 50 4 0 0 0 0 96 0 23
2018 Information technology 34 36 10 11 9 0 0 70 20 50
2018 Internal audit 28 21 20 22 8 0 0 50 30 14
2018 Evaluation 48 34 13 2 4 0 0 81 6 47
2018 Data sciences 35 39 13 9 4 0 0 74 13 23
2018 Policy 28 42 10 10 5 0 5 74 15 20
2018 Project management 57 24 6 13 0 0 0 81 13 16
2018 None of the above 41 24 26 9 0 0 0 65 9 29

Question 54. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 49 17 23 5 6 0 0 66 11 25
2022 Compliance, inspection and enforcement 41 31 5 17 0 5 0 77 18 20
2022 Communications or public affairs 37 43 13 4 0 4 0 83 4 25
2022 Administration and operations 57 27 8 6 3 0 0 84 8 75
2022 Human resources 43 33 15 7 3 0 0 76 10 180
2022 Financial management 64 22 5 9 0 0 0 86 9 20
2022 Information management 41 28 14 9 7 0 0 69 17 10
2022 Information technology 41 36 8 8 7 0 0 77 15 60
2022 Evaluation 32 37 20 8 4 0 0 68 12 40
2022 Data sciences 57 25 11 6 0 0 0 83 6 30
2022 Policy 30 50 20 0 0 0 0 80 0 10
2022 Project management 53 43 4 0 0 0 0 96 0 20
2022 Other services to the public 21 59 14 6 0 0 0 80 6 15
2022 None of the above 41 26 13 6 15 0 0 67 20 30
2020 Client contact centre 62 38 0 0 0 0 0 100 0 14
2020 Communications or public affairs 56 27 9 9 0 0 0 83 9 25
2020 Administration and operations 50 34 9 7 0 0 0 84 7 86
2020 Human resources 42 29 15 12 1 1 0 72 13 172
2020 Financial management 58 42 0 0 0 0 0 100 0 19
2020 Information management 47 14 0 18 21 0 0 61 39 11
2020 Information technology 40 39 17 2 3 0 0 78 5 40
2020 Internal audit 52 42 0 6 0 0 0 94 6 16
2020 Evaluation 32 45 21 2 0 0 0 77 2 53
2020 Data sciences 61 12 8 18 0 0 0 74 18 23
2020 Policy 53 22 10 5 10 0 0 74 15 19
2020 Other services to the public 39 40 14 7 0 0 0 79 7 15
2020 None of the above 48 31 13 8 0 0 0 79 8 25
2019 Client contact centre 46 48 6 0 0 0 0 94 0 21
2019 Compliance, inspection and enforcement 78 0 22 0 0 0 0 78 0 13
2019 Communications or public affairs 38 40 5 11 5 0 0 78 17 19
2019 Administration and operations 60 29 6 2 1 1 0 90 3 84
2019 Human resources 50 31 10 7 2 0 0 81 9 199
2019 Financial management 71 25 0 0 4 0 0 96 4 24
2019 Information management 21 44 15 7 13 0 0 65 20 15
2019 Information technology 38 29 16 12 5 0 0 67 17 58
2019 Internal audit 48 39 0 6 6 0 0 88 12 18
2019 Evaluation 38 42 20 0 0 0 0 80 0 54
2019 Data sciences 37 40 8 7 5 2 0 79 12 39
2019 Policy 48 44 7 0 0 0 0 93 0 26
2019 Project management 35 42 5 13 5 0 0 77 18 19
2019 Other services to the public 52 19 20 9 0 0 0 70 9 11
2019 None of the above 45 34 12 3 3 2 0 81 7 33
2018 Client contact centre 44 46 10 0 0 0 0 90 0 21
2018 Compliance, inspection and enforcement 18 28 27 27 0 0 0 46 27 11
2018 Communications or public affairs 23 55 8 4 10 0 0 78 14 25
2018 Administration and operations 56 28 10 3 3 0 0 83 7 80
2018 Human resources 36 35 17 8 3 1 1 71 11 149
2018 Financial management 46 46 8 0 0 0 0 92 0 23
2018 Information technology 28 43 12 8 9 0 0 70 17 50
2018 Internal audit 28 27 14 22 8 0 0 56 30 14
2018 Evaluation 41 42 10 0 4 2 0 85 4 48
2018 Data sciences 39 30 18 9 4 0 0 69 13 23
2018 Policy 28 47 10 15 0 0 0 75 15 20
2018 Project management 50 35 6 8 0 0 0 85 8 15
2018 None of the above 37 32 9 22 0 0 0 69 22 30

Question 55. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 43 18 10 5 10 15 0 71 17 25
2022 Compliance, inspection and enforcement 36 20 0 33 12 0 0 56 44 20
2022 Communications or public affairs 26 27 0 31 0 16 0 63 37 25
2022 Administration and operations 52 20 10 6 8 4 0 75 14 75
2022 Human resources 37 22 16 13 8 4 1 62 21 180
2022 Financial management 64 24 4 8 0 0 0 88 8 20
2022 Information management 44 24 7 8 17 0 0 67 25 10
2022 Information technology 45 26 13 8 7 1 0 71 15 60
2022 Evaluation 21 39 7 12 12 10 0 66 27 40
2022 Data sciences 40 37 8 8 3 4 0 80 11 30
2022 Policy 40 10 30 20 0 0 0 50 20 10
2022 Project management 53 23 10 9 0 0 5 80 10 20
2022 Other services to the public 5 42 20 32 0 0 0 48 32 15
2022 None of the above 40 25 6 15 14 0 0 65 29 30
2020 Client contact centre 60 40 0 0 0 0 0 100 0 14
2020 Communications or public affairs 48 27 4 13 4 4 0 78 18 25
2020 Administration and operations 45 27 14 7 6 1 0 73 13 88
2020 Human resources 34 31 15 12 7 1 1 66 19 173
2020 Financial management 70 27 0 0 0 4 0 100 0 19
2020 Information management 38 14 9 0 39 0 0 52 39 11
2020 Information technology 45 23 7 19 5 0 0 68 25 41
2020 Internal audit 42 23 6 13 6 11 0 73 21 17
2020 Evaluation 19 39 27 9 4 2 0 59 13 55
2020 Data sciences 44 22 8 13 10 4 0 68 24 23
2020 Policy 33 25 27 10 5 0 0 58 15 19
2020 Other services to the public 39 14 20 21 0 0 6 56 22 15
2020 None of the above 34 26 17 15 8 0 0 60 23 27
2019 Client contact centre 52 24 18 0 6 0 0 76 6 21
2019 Compliance, inspection and enforcement 70 15 0 7 7 0 0 85 15 13
2019 Communications or public affairs 37 25 11 16 11 0 0 62 27 19
2019 Administration and operations 53 19 12 8 3 3 1 75 12 84
2019 Human resources 40 24 13 11 7 5 0 67 19 199
2019 Financial management 63 17 11 0 4 5 0 84 4 24
2019 Information management 0 0 58 15 20 7 0 0 38 15
2019 Information technology 34 20 16 12 12 5 0 58 26 58
2019 Internal audit 22 26 16 25 5 0 6 51 32 18
2019 Evaluation 25 25 15 22 7 6 0 54 31 55
2019 Data sciences 33 20 16 8 20 2 0 55 29 39
2019 Policy 45 23 11 11 7 4 0 70 19 26
2019 Project management 47 36 0 5 12 0 0 83 17 19
2019 Other services to the public 31 19 19 9 6 17 0 60 18 12
2019 None of the above 52 3 24 10 6 5 0 58 17 33
2018 Client contact centre 44 39 8 4 0 4 0 87 4 21
2018 Compliance, inspection and enforcement 9 18 9 46 18 0 0 27 64 11
2018 Communications or public affairs 19 35 12 8 14 8 4 62 25 25
2018 Administration and operations 50 17 14 6 10 2 0 69 17 81
2018 Human resources 32 21 20 15 8 3 1 55 24 150
2018 Financial management 38 43 0 6 8 0 4 85 15 23
2018 Information technology 24 28 20 8 13 4 2 55 23 50
2018 Internal audit 14 21 21 30 14 0 0 35 44 14
2018 Evaluation 34 29 16 4 6 10 0 70 11 48
2018 Data sciences 17 30 26 9 13 4 0 50 23 23
2018 Policy 24 19 19 19 10 8 0 47 32 20
2018 Project management 29 24 39 8 0 0 0 53 8 16
2018 None of the above 36 25 12 12 5 10 0 67 19 30
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Leadership

Immediate supervisor

Question 25. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 49 18 10 0 11 0 11 76 13 25
2022 Compliance, inspection and enforcement 25 32 16 11 0 0 16 67 13 20
2022 Communications or public affairs 68 20 4 8 0 0 0 88 8 25
2022 Administration and operations 55 19 15 4 3 0 4 77 8 75
2022 Human resources 54 26 10 3 2 1 5 84 5 180
2022 Financial management 49 32 3 0 5 0 11 90 6 20
2022 Information management 67 17 16 0 0 0 0 84 0 10
2022 Information technology 50 36 9 0 1 0 4 90 1 60
2022 Evaluation 29 29 14 2 5 0 20 73 9 40
2022 Data sciences 63 24 3 3 3 5 0 91 6 30
2022 Policy 30 59 12 0 0 0 0 88 0 10
2022 Project management 70 18 6 6 0 0 0 88 6 20
2022 Other services to the public 35 33 10 0 6 0 16 80 8 15
2022 None of the above 46 27 5 11 4 4 3 78 16 30
2020 Client contact centre 52 27 14 0 0 0 7 85 0 14
2020 Communications or public affairs 66 30 4 0 0 0 0 96 0 25
2020 Administration and operations 63 21 5 7 2 0 2 86 9 88
2020 Human resources 59 26 10 2 1 0 2 87 4 172
2020 Financial management 72 20 3 0 0 0 5 96 0 20
2020 Information management 37 16 7 9 14 9 8 64 27 11
2020 Information technology 69 17 4 8 0 1 0 87 8 41
2020 Internal audit 66 22 6 0 6 0 0 89 6 17
2020 Evaluation 41 36 7 13 4 0 0 76 16 55
2020 Data sciences 73 23 4 0 0 0 0 96 0 23
2020 Policy 68 27 0 5 0 0 0 95 5 19
2020 Other services to the public 47 34 19 0 0 0 0 81 0 15
2020 None of the above 59 29 7 4 0 0 0 88 4 27
2019 Client contact centre 66 27 0 6 0 0 0 94 6 21
2019 Compliance, inspection and enforcement 56 30 15 0 0 0 0 85 0 13
2019 Communications or public affairs 76 9 0 16 0 0 0 84 16 20
2019 Administration and operations 61 18 15 1 0 2 4 84 1 84
2019 Human resources 60 24 9 3 1 1 2 86 4 199
2019 Financial management 58 35 7 0 0 0 0 93 0 24
2019 Information management 40 38 15 7 0 0 0 78 7 15
2019 Information technology 44 27 20 7 2 0 0 71 9 57
2019 Internal audit 54 20 14 6 6 0 0 74 12 18
2019 Evaluation 34 31 11 14 2 0 7 70 17 55
2019 Data sciences 57 28 6 2 0 0 7 91 3 39
2019 Policy 74 11 5 4 7 0 0 85 11 26
2019 Project management 58 21 10 11 0 0 0 79 11 19
2019 Other services to the public 66 25 0 0 9 0 0 91 9 12
2019 None of the above 62 16 6 3 7 6 0 83 11 33

Question 28. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 33 44 7 0 16 0 0 77 16 25
2022 Compliance, inspection and enforcement 42 31 6 11 5 5 0 77 17 20
2022 Communications or public affairs 64 36 0 0 0 0 0 100 0 25
2022 Administration and operations 60 33 6 1 1 0 0 92 2 75
2022 Human resources 54 31 7 4 3 1 1 86 7 180
2022 Financial management 50 40 10 0 0 0 0 90 0 20
2022 Information management 62 25 13 0 0 0 0 87 0 10
2022 Information technology 51 32 12 5 1 0 0 82 6 60
2022 Evaluation 46 39 6 4 0 0 4 89 4 40
2022 Data sciences 66 21 5 3 3 3 0 89 6 30
2022 Policy 49 31 0 10 10 0 0 80 20 10
2022 Project management 67 29 0 4 0 0 0 96 4 20
2022 Other services to the public 57 37 6 0 0 0 0 94 0 15
2022 None of the above 57 25 3 4 11 0 0 82 15 30
2020 Client contact centre 47 45 0 7 0 0 0 93 7 14
2020 Communications or public affairs 70 17 0 9 0 4 0 91 9 25
2020 Administration and operations 59 25 9 7 0 0 0 83 7 88
2020 Human resources 51 33 9 5 2 0 0 84 7 172
2020 Financial management 75 22 3 0 0 0 0 97 0 20
2020 Information management 46 15 7 18 14 0 0 61 31 11
2020 Information technology 56 30 5 5 3 0 0 86 8 41
2020 Internal audit 60 28 6 0 6 0 0 88 6 17
2020 Evaluation 42 43 9 4 0 2 0 87 4 55
2020 Data sciences 57 29 4 4 5 0 0 86 10 23
2020 Policy 45 37 0 12 5 0 0 83 17 19
2020 Other services to the public 45 28 6 13 0 0 6 79 14 15
2020 None of the above 56 37 7 0 0 0 0 93 0 27
2019 Client contact centre 62 25 6 8 0 0 0 87 8 21
2019 Compliance, inspection and enforcement 56 37 7 0 0 0 0 93 0 13
2019 Communications or public affairs 50 30 10 10 0 0 0 80 10 20
2019 Administration and operations 58 32 6 1 2 0 0 91 3 84
2019 Human resources 52 29 8 7 1 1 2 83 8 199
2019 Financial management 57 36 3 4 0 0 0 93 4 24
2019 Information management 47 27 13 0 13 0 0 74 13 15
2019 Information technology 50 21 16 6 6 2 0 72 12 56
2019 Internal audit 60 22 5 0 12 0 0 83 12 18
2019 Evaluation 47 37 12 4 0 0 0 85 4 55
2019 Data sciences 47 38 5 7 3 0 0 85 10 39
2019 Policy 56 28 16 0 0 0 0 84 0 25
2019 Project management 58 31 5 0 6 0 0 89 6 19
2019 Other services to the public 56 36 9 0 0 0 0 91 0 12
2019 None of the above 49 34 9 6 0 2 0 84 6 33
2018 Client contact centre 49 35 10 0 0 0 6 89 0 21
2018 Compliance, inspection and enforcement 17 33 16 17 8 0 8 54 28 12
2018 Communications or public affairs 35 35 4 22 4 0 0 70 26 25
2018 Administration and operations 50 28 10 4 3 3 1 82 8 80
2018 Human resources 42 35 14 4 4 0 1 78 8 149
2018 Financial management 57 35 0 4 4 0 0 92 8 23
2018 Information technology 35 18 34 6 8 0 0 53 13 49
2018 Internal audit 35 51 0 0 14 0 0 86 14 14
2018 Evaluation 53 34 6 3 4 0 0 87 7 49
2018 Data sciences 47 35 4 9 4 0 0 83 13 23
2018 Policy 57 14 15 5 10 0 0 71 14 20
2018 Project management 47 34 0 13 6 0 0 81 19 15
2018 None of the above 45 22 13 6 3 0 9 74 11 29

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 38 43 5 3 11 0 0 81 14 25
2022 Compliance, inspection and enforcement 41 25 11 10 13 0 0 66 23 20
2022 Communications or public affairs 77 15 8 0 0 0 0 92 0 25
2022 Administration and operations 67 24 5 1 3 0 0 91 4 75
2022 Human resources 58 27 7 2 5 1 1 86 7 180
2022 Financial management 60 40 0 0 0 0 0 100 0 20
2022 Information management 76 24 0 0 0 0 0 100 0 10
2022 Information technology 62 27 3 6 1 0 0 90 7 60
2022 Evaluation 60 25 7 9 0 0 0 85 9 40
2022 Data sciences 68 18 8 3 3 0 0 86 6 30
2022 Policy 50 30 10 0 10 0 0 80 10 10
2022 Project management 72 13 9 0 6 0 0 85 6 20
2022 Other services to the public 36 38 20 6 0 0 0 75 6 15
2022 None of the above 56 27 6 7 4 0 0 83 11 30
2020 Client contact centre 60 32 0 7 0 0 0 93 7 14
2020 Communications or public affairs 72 24 0 0 4 0 0 96 4 25
2020 Administration and operations 59 30 7 2 2 0 0 88 5 88
2020 Human resources 56 26 7 7 5 0 0 82 11 172
2020 Financial management 80 20 0 0 0 0 0 100 0 20
2020 Information management 54 7 0 16 23 0 0 61 39 11
2020 Information technology 66 19 5 8 2 0 0 85 10 41
2020 Internal audit 65 29 0 0 6 0 0 94 6 17
2020 Evaluation 55 29 9 4 4 0 0 83 8 55
2020 Data sciences 61 30 4 5 0 0 0 91 5 23
2020 Policy 56 27 5 5 7 0 0 83 12 19
2020 Other services to the public 53 27 14 6 0 0 0 80 6 15
2020 None of the above 70 14 15 0 0 0 0 85 0 27
2019 Client contact centre 59 33 5 3 0 0 0 92 3 21
2019 Compliance, inspection and enforcement 63 30 7 0 0 0 0 93 0 13
2019 Communications or public affairs 55 19 10 11 5 0 0 74 16 20
2019 Administration and operations 68 25 3 2 2 0 0 92 5 84
2019 Human resources 54 29 7 5 4 1 0 84 9 200
2019 Financial management 72 24 4 0 0 0 0 96 0 24
2019 Information management 55 24 0 12 8 0 0 80 20 15
2019 Information technology 44 29 17 4 5 0 0 73 9 58
2019 Internal audit 65 10 8 11 6 0 0 75 17 18
2019 Evaluation 53 36 6 4 2 0 0 89 6 55
2019 Data sciences 56 29 7 5 3 0 0 85 8 39
2019 Policy 61 20 8 11 0 0 0 81 11 26
2019 Project management 58 36 0 0 6 0 0 94 6 19
2019 Other services to the public 66 34 0 0 0 0 0 100 0 12
2019 None of the above 60 32 2 0 3 2 0 94 4 33
2018 Client contact centre 57 19 0 18 0 0 6 80 20 21
2018 Compliance, inspection and enforcement 25 25 8 16 17 0 8 54 37 12
2018 Communications or public affairs 43 42 4 8 4 0 0 85 11 25
2018 Administration and operations 53 28 7 5 5 2 1 84 9 80
2018 Human resources 46 27 9 8 7 1 1 75 15 149
2018 Financial management 65 27 0 4 4 0 0 92 8 23
2018 Information technology 38 28 19 12 3 0 0 66 15 50
2018 Internal audit 21 57 0 7 14 0 0 78 22 14
2018 Evaluation 50 33 8 5 4 0 0 82 9 48
2018 Data sciences 47 36 0 9 9 0 0 83 17 23
2018 Policy 43 27 5 20 5 0 0 71 25 20
2018 Project management 57 31 0 6 6 0 0 88 12 16
2018 None of the above 49 17 18 11 0 0 6 70 12 29

Senior management

Question 32. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 38 22 15 9 8 7 0 65 19 25
2022 Compliance, inspection and enforcement 20 47 7 11 0 15 0 79 13 20
2022 Communications or public affairs 42 34 0 4 4 16 0 90 10 25
2022 Administration and operations 41 34 9 2 3 10 0 83 6 75
2022 Human resources 37 33 11 5 4 11 0 79 9 180
2022 Financial management 48 40 3 0 5 5 0 92 5 20
2022 Information management 59 16 0 25 0 0 0 75 25 10
2022 Information technology 46 31 5 4 10 4 0 80 15 60
2022 Evaluation 23 31 8 16 4 18 0 66 25 40
2022 Data sciences 52 21 3 6 4 15 0 86 11 30
2022 Policy 30 59 12 0 0 0 0 88 0 10
2022 Project management 42 34 4 0 6 13 0 89 7 20
2022 Other services to the public 23 33 0 13 0 31 0 81 19 15
2022 None of the above 32 28 6 10 15 9 0 66 27 30
2020 Client contact centre 60 21 7 0 0 11 0 92 0 14
2020 Communications or public affairs 35 37 13 4 0 11 0 81 5 25
2020 Administration and operations 52 28 12 5 0 3 0 83 5 88
2020 Human resources 40 31 13 7 2 7 0 77 9 173
2020 Financial management 65 25 5 0 0 6 0 95 0 20
2020 Information management 45 16 0 25 14 0 0 61 39 11
2020 Information technology 42 28 5 14 5 6 0 74 20 41
2020 Internal audit 49 40 6 6 0 0 0 89 6 17
2020 Evaluation 31 29 16 5 0 18 0 73 7 55
2020 Data sciences 52 21 13 10 4 0 0 73 14 23
2020 Policy 47 32 5 5 5 5 0 84 11 19
2020 Other services to the public 53 13 13 21 0 0 0 67 21 15
2020 None of the above 54 21 15 3 0 7 0 80 4 27
2019 Client contact centre 46 34 15 4 0 0 0 81 4 21
2019 Compliance, inspection and enforcement 33 59 7 0 0 0 0 93 0 13
2019 Communications or public affairs 30 34 20 10 5 0 0 65 15 20
2019 Administration and operations 44 41 8 1 1 4 0 89 2 84
2019 Human resources 37 33 12 8 2 8 0 76 11 199
2019 Financial management 51 45 4 0 0 0 0 96 0 24
2019 Information management 9 35 32 9 8 7 0 47 18 15
2019 Information technology 33 30 13 11 8 6 0 67 19 56
2019 Internal audit 42 41 6 0 0 11 0 93 0 18
2019 Evaluation 29 37 9 2 2 22 0 84 4 55
2019 Data sciences 32 32 14 5 5 11 0 73 11 39
2019 Policy 56 18 14 7 0 4 0 77 8 26
2019 Project management 51 35 0 4 5 5 0 91 9 19
2019 Other services to the public 58 16 9 0 8 9 0 82 9 12
2019 None of the above 37 22 20 3 0 18 0 72 4 33
2018 Client contact centre 39 35 15 6 0 6 0 78 6 21
2018 Compliance, inspection and enforcement 8 26 25 8 33 0 0 34 41 12
2018 Communications or public affairs 31 53 4 4 0 8 0 92 4 25
2018 Administration and operations 46 34 13 2 2 3 0 82 4 80
2018 Human resources 35 34 11 9 2 8 1 76 12 150
2018 Financial management 46 36 8 0 4 6 0 87 4 23
2018 Information technology 28 42 16 6 3 4 0 73 10 50
2018 Internal audit 22 49 0 7 14 8 0 77 23 14
2018 Evaluation 32 20 11 2 6 28 0 73 11 49
2018 Data sciences 44 25 22 5 0 4 0 72 5 23
2018 Policy 41 15 29 5 5 5 0 59 10 20
2018 Project management 47 25 21 0 0 6 0 77 0 15
2018 None of the above 22 43 11 6 0 13 3 79 7 30

Question 33. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 19 36 14 11 11 9 0 60 24 25
2022 Compliance, inspection and enforcement 20 46 13 16 0 5 0 69 17 20
2022 Communications or public affairs 34 35 11 8 4 8 0 74 14 25
2022 Administration and operations 38 35 9 10 5 4 0 76 15 75
2022 Human resources 31 36 16 8 4 5 0 70 13 180
2022 Financial management 43 40 5 8 5 0 0 83 13 20
2022 Information management 32 27 17 17 7 0 0 59 25 10
2022 Information technology 25 44 10 12 10 0 0 68 22 60
2022 Evaluation 10 33 16 13 18 10 0 47 35 40
2022 Data sciences 51 21 16 9 4 0 0 72 12 30
2022 Policy 30 29 22 10 0 10 0 64 11 10
2022 Project management 24 48 18 10 0 0 0 72 10 20
2022 Other services to the public 23 24 0 13 6 34 0 71 29 15
2022 None of the above 22 23 9 16 21 9 0 49 41 30
2020 Client contact centre 54 27 19 0 0 0 0 81 0 14
2020 Communications or public affairs 28 43 9 9 4 3 4 76 14 24
2020 Administration and operations 46 28 13 9 2 1 0 75 12 87
2020 Human resources 32 38 14 11 3 1 0 71 15 172
2020 Financial management 65 22 8 5 0 0 0 87 5 20
2020 Information management 28 24 9 18 21 0 0 52 39 11
2020 Information technology 33 31 21 7 8 0 0 64 15 41
2020 Internal audit 49 40 6 6 0 0 0 89 6 17
2020 Evaluation 26 37 28 9 0 0 0 63 9 54
2020 Data sciences 48 25 13 0 14 0 0 73 14 23
2020 Policy 47 22 10 15 5 0 0 69 21 19
2020 Other services to the public 40 27 13 21 0 0 0 67 21 15
2020 None of the above 42 40 10 3 0 3 0 86 3 27
2019 Client contact centre 48 37 15 0 0 0 0 85 0 21
2019 Compliance, inspection and enforcement 26 59 15 0 0 0 0 85 0 13
2019 Communications or public affairs 25 41 14 10 10 0 0 65 20 20
2019 Administration and operations 44 42 7 4 0 1 2 89 4 84
2019 Human resources 34 36 18 6 4 2 0 72 9 199
2019 Financial management 45 41 4 4 0 5 0 92 4 24
2019 Information management 9 38 31 15 8 0 0 46 23 15
2019 Information technology 35 28 13 13 11 0 0 63 24 56
2019 Internal audit 31 46 6 11 0 6 0 82 12 18
2019 Evaluation 21 34 26 7 2 11 0 61 10 54
2019 Data sciences 22 55 7 2 5 9 0 84 8 39
2019 Policy 44 33 15 8 0 0 0 77 8 25
2019 Project management 47 36 7 5 5 0 0 83 10 19
2019 Other services to the public 58 16 17 8 0 0 0 75 8 12
2019 None of the above 37 37 15 6 0 6 0 78 6 33
2018 Client contact centre 49 21 30 0 0 0 0 70 0 21
2018 Compliance, inspection and enforcement 9 19 36 9 27 0 0 28 36 11
2018 Communications or public affairs 27 35 26 12 0 0 0 62 12 25
2018 Administration and operations 42 33 15 7 2 2 0 76 9 80
2018 Human resources 31 36 14 12 3 4 1 70 16 149
2018 Financial management 50 38 8 0 4 0 0 88 4 23
2018 Information technology 30 36 11 14 9 0 0 66 23 50
2018 Internal audit 21 42 8 14 7 8 0 69 23 14
2018 Evaluation 26 38 22 2 6 6 0 68 9 49
2018 Data sciences 44 27 12 13 4 0 0 70 17 23
2018 Policy 36 24 20 5 9 5 0 64 15 20
2018 Project management 31 42 14 13 0 0 0 73 13 15
2018 None of the above 23 38 24 9 0 3 4 65 10 29

Question 34. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 19 29 21 22 5 4 0 50 28 25
2022 Compliance, inspection and enforcement 18 32 23 17 5 5 0 53 23 20
2022 Communications or public affairs 26 46 7 12 4 5 0 76 17 25
2022 Administration and operations 27 38 17 8 7 4 0 67 15 75
2022 Human resources 20 32 19 15 6 7 0 57 23 180
2022 Financial management 26 56 9 0 5 5 0 86 5 20
2022 Information management 26 22 34 10 0 8 0 52 11 10
2022 Information technology 16 38 19 13 11 3 0 55 25 60
2022 Evaluation 10 13 14 28 22 14 0 27 57 40
2022 Data sciences 41 19 22 6 6 6 0 64 13 30
2022 Policy 30 20 11 30 10 0 0 50 40 10
2022 Project management 16 37 25 18 0 0 4 55 19 20
2022 Other services to the public 8 18 14 20 6 34 0 40 40 15
2022 None of the above 16 15 7 28 18 15 0 38 54 30
2020 Client contact centre 47 28 0 13 0 11 0 85 15 14
2020 Communications or public affairs 27 42 4 11 9 7 0 74 21 25
2020 Administration and operations 36 31 10 13 4 7 0 72 17 88
2020 Human resources 20 36 12 20 5 6 0 60 27 173
2020 Financial management 50 37 9 0 0 3 0 90 0 20
2020 Information management 28 16 17 18 21 0 0 44 39 11
2020 Information technology 13 43 16 20 5 3 0 58 26 41
2020 Internal audit 32 45 11 12 0 0 0 77 12 17
2020 Evaluation 13 31 27 22 0 7 0 47 24 55
2020 Data sciences 50 4 9 18 14 4 0 57 34 22
2020 Policy 43 15 17 21 5 0 0 58 26 19
2020 Other services to the public 33 26 21 20 0 0 0 59 20 15
2020 None of the above 24 45 15 10 3 3 0 71 13 27
2019 Client contact centre 46 29 20 0 0 5 0 79 0 20
2019 Compliance, inspection and enforcement 28 48 24 0 0 0 0 76 0 12
2019 Communications or public affairs 15 41 5 20 5 14 0 65 30 20
2019 Administration and operations 30 41 8 10 0 11 0 80 11 84
2019 Human resources 21 42 12 13 6 6 0 67 20 199
2019 Financial management 41 37 12 4 0 5 0 83 4 24
2019 Information management 9 32 32 9 13 6 0 43 23 15
2019 Information technology 16 35 24 13 9 4 0 53 23 56
2019 Internal audit 26 36 16 10 6 6 0 66 17 18
2019 Evaluation 17 38 20 15 0 11 0 61 16 54
2019 Data sciences 13 38 16 5 7 21 0 65 15 39
2019 Policy 28 43 18 11 0 0 0 71 11 26
2019 Project management 28 33 17 12 5 5 0 64 18 19
2019 Other services to the public 56 19 9 17 0 0 0 75 17 12
2019 None of the above 34 24 15 12 0 15 0 68 14 33
2018 Client contact centre 32 38 20 10 0 0 0 70 10 21
2018 Compliance, inspection and enforcement 8 34 25 25 8 0 0 42 33 12
2018 Communications or public affairs 19 27 30 16 8 0 0 47 24 25
2018 Administration and operations 29 29 20 9 4 9 0 64 14 79
2018 Human resources 17 34 26 10 4 8 1 56 16 150
2018 Financial management 42 31 12 0 4 11 0 82 4 23
2018 Information technology 16 31 23 14 11 5 0 49 27 49
2018 Internal audit 8 49 8 21 7 8 0 61 30 14
2018 Evaluation 12 42 16 6 6 18 0 66 15 49
2018 Data sciences 27 38 9 18 9 0 0 65 26 23
2018 Policy 27 38 15 5 9 5 0 70 15 20
2018 Project management 38 19 0 27 16 0 0 57 43 15
2018 None of the above 22 26 23 13 6 6 3 54 21 30

Question 35. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 20 40 19 17 5 0 0 60 21 25
2022 Compliance, inspection and enforcement 14 42 11 22 5 5 0 60 29 20
2022 Communications or public affairs 24 53 11 9 4 0 0 77 13 25
2022 Administration and operations 30 39 10 15 4 1 0 70 19 75
2022 Human resources 20 39 15 14 7 5 0 62 22 180
2022 Financial management 26 42 13 14 5 0 0 68 19 20
2022 Information management 7 46 30 18 0 0 0 53 18 10
2022 Information technology 24 37 21 9 10 0 0 61 19 60
2022 Evaluation 11 18 19 30 19 3 0 30 50 40
2022 Data sciences 46 24 8 13 9 0 0 70 22 30
2022 Policy 20 28 32 10 10 0 0 48 20 10
2022 Project management 20 48 23 5 4 0 0 68 9 20
2022 Other services to the public 16 18 24 13 6 23 0 44 25 15
2022 None of the above 20 32 8 11 21 9 0 57 35 30
2020 Client contact centre 40 33 0 15 0 11 0 83 17 14
2020 Communications or public affairs 49 30 9 9 4 0 0 79 13 25
2020 Administration and operations 27 47 7 15 3 1 0 74 19 87
2020 Human resources 24 39 11 19 5 2 0 64 25 172
2020 Financial management 35 55 11 0 0 0 0 89 0 20
2020 Information management 21 16 24 18 21 0 0 37 39 11
2020 Information technology 27 32 15 23 3 0 0 59 26 41
2020 Internal audit 37 45 13 6 0 0 0 81 6 17
2020 Evaluation 13 31 26 23 6 2 0 44 29 55
2020 Data sciences 44 25 4 18 9 0 0 69 27 23
2020 Policy 42 31 11 10 5 0 0 73 15 19
2020 Other services to the public 35 29 21 7 0 8 0 70 7 14
2020 None of the above 28 32 26 11 0 3 0 62 11 27
2019 Client contact centre 48 39 8 0 4 0 0 87 4 21
2019 Compliance, inspection and enforcement 26 52 15 0 0 7 0 84 0 13
2019 Communications or public affairs 11 49 15 10 11 5 0 62 22 20
2019 Administration and operations 26 45 9 13 2 5 0 75 16 83
2019 Human resources 21 41 16 13 6 4 0 64 20 198
2019 Financial management 38 46 4 8 4 0 0 84 12 24
2019 Information management 9 36 33 0 22 0 0 45 22 15
2019 Information technology 25 20 27 15 11 2 0 46 26 56
2019 Internal audit 20 47 16 11 0 6 0 71 12 18
2019 Evaluation 17 34 25 16 5 4 0 52 22 55
2019 Data sciences 13 32 24 5 7 19 0 56 15 39
2019 Policy 19 34 33 15 0 0 0 53 15 26
2019 Project management 19 41 7 22 11 0 0 60 33 19
2019 Other services to the public 48 26 17 0 8 0 0 75 8 12
2019 None of the above 19 37 15 17 6 6 0 60 24 33
2018 Client contact centre 32 43 11 8 0 6 0 79 9 20
2018 Compliance, inspection and enforcement 17 34 25 16 8 0 0 51 25 12
2018 Communications or public affairs 8 42 30 4 16 0 0 50 19 25
2018 Administration and operations 23 39 15 19 2 1 0 63 21 80
2018 Human resources 15 34 20 19 8 3 1 52 28 150
2018 Financial management 34 43 4 8 4 6 0 83 13 23
2018 Information technology 14 30 22 20 11 2 0 45 32 50
2018 Internal audit 15 35 8 29 7 8 0 53 38 14
2018 Evaluation 14 38 21 12 6 8 0 57 20 49
2018 Data sciences 17 34 22 13 9 4 0 54 23 23
2018 Policy 27 44 9 10 5 5 0 74 16 20
2018 Project management 25 19 16 40 0 0 0 45 40 15
2018 None of the above 15 24 30 17 8 3 3 42 26 30
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 30 19 21 19 11 0 0 49 31 25
2022 Compliance, inspection and enforcement 29 12 24 25 10 0 0 41 35 20
2022 Communications or public affairs 61 27 3 8 0 0 0 88 8 25
2022 Administration and operations 40 39 10 10 1 0 0 78 11 75
2022 Human resources 38 35 12 9 4 0 1 74 13 180
2022 Financial management 45 38 8 9 0 0 0 83 9 20
2022 Information management 42 25 13 0 19 0 0 68 19 10
2022 Information technology 42 40 7 9 1 0 0 82 10 60
2022 Evaluation 40 21 21 15 2 0 0 61 18 40
2022 Data sciences 59 25 13 3 0 0 0 84 3 30
2022 Policy 28 42 10 10 10 0 0 70 20 10
2022 Project management 48 23 18 5 6 0 0 71 10 20
2022 Other services to the public 16 49 23 13 0 0 0 65 13 15
2022 None of the above 30 28 22 7 13 0 0 58 20 30
2020 Client contact centre 34 66 0 0 0 0 0 100 0 14
2020 Communications or public affairs 39 36 7 9 9 0 0 76 17 25
2020 Administration and operations 43 35 13 7 2 0 0 78 9 88
2020 Human resources 35 42 11 9 3 0 0 77 12 173
2020 Financial management 62 35 3 0 0 0 0 97 0 20
2020 Information management 30 15 0 32 23 0 0 45 55 11
2020 Information technology 39 39 11 6 5 0 0 78 12 41
2020 Internal audit 48 35 6 6 6 0 0 83 12 17
2020 Evaluation 31 35 27 6 2 0 0 66 7 55
2020 Data sciences 61 34 0 5 0 0 0 95 5 23
2020 Policy 47 30 5 17 0 0 0 78 17 19
2020 Other services to the public 45 28 13 6 7 0 0 73 14 15
2020 None of the above 30 41 18 11 0 0 0 71 11 27
2019 Client contact centre 38 47 15 0 0 0 0 85 0 21
2019 Compliance, inspection and enforcement 56 37 7 0 0 0 0 93 0 13
2019 Communications or public affairs 25 55 5 10 5 0 0 81 15 20
2019 Administration and operations 52 27 8 12 1 0 1 79 13 84
2019 Human resources 34 41 10 11 3 1 1 76 14 200
2019 Financial management 42 42 7 9 0 0 0 84 9 24
2019 Information management 30 36 12 22 0 0 0 66 22 15
2019 Information technology 26 39 21 5 7 0 2 66 13 58
2019 Internal audit 41 35 0 19 6 0 0 75 25 18
2019 Evaluation 25 42 16 15 2 0 0 67 17 55
2019 Data sciences 47 38 8 7 0 0 0 85 7 38
2019 Policy 48 25 15 7 4 0 0 74 11 26
2019 Project management 30 49 5 5 11 0 0 79 16 19
2019 Other services to the public 48 9 36 8 0 0 0 56 8 12
2019 None of the above 31 33 24 6 3 2 0 65 10 33
2018 Client contact centre 29 40 18 0 9 4 0 72 9 21
2018 Compliance, inspection and enforcement 8 17 41 17 16 0 0 26 33 12
2018 Communications or public affairs 24 36 15 24 0 0 0 61 24 24
2018 Administration and operations 40 26 15 10 6 2 1 68 17 81
2018 Human resources 32 37 11 14 5 0 0 69 19 149
2018 Financial management 36 42 14 4 4 0 0 78 8 23
2018 Information technology 28 24 29 4 15 0 0 52 19 50
2018 Internal audit 15 35 22 15 14 0 0 49 29 14
2018 Evaluation 20 42 23 8 4 0 2 64 12 49
2018 Data sciences 43 35 4 9 9 0 0 79 17 23
2018 Policy 33 23 29 15 0 0 0 56 15 20
2018 Project management 41 27 31 0 0 0 0 69 0 16
2018 None of the above 32 39 17 10 3 0 0 71 12 30

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 33 50 17 0 0 0 0 83 0 25
2022 Compliance, inspection and enforcement 42 29 17 12 0 0 0 71 12 20
2022 Communications or public affairs 27 57 8 9 0 0 0 83 9 25
2022 Administration and operations 50 37 5 7 1 0 0 87 8 75
2022 Human resources 42 39 8 9 3 1 0 81 12 180
2022 Financial management 46 41 9 3 0 0 0 87 3 20
2022 Information management 17 67 6 0 9 0 0 84 9 10
2022 Information technology 29 51 10 5 4 0 0 80 10 60
2022 Evaluation 68 19 6 2 5 0 0 87 7 40
2022 Data sciences 33 56 0 8 3 0 0 88 12 30
2022 Policy 30 52 0 9 10 0 0 82 18 10
2022 Project management 24 53 4 18 0 0 0 78 18 20
2022 Other services to the public 45 33 10 11 0 0 0 79 11 15
2022 None of the above 41 30 6 13 10 0 0 71 23 30
2020 Client contact centre 46 41 13 0 0 0 0 87 0 14
2020 Communications or public affairs 32 40 19 9 0 0 0 72 9 25
2020 Administration and operations 44 37 9 8 1 0 0 81 9 88
2020 Human resources 33 42 7 13 4 0 0 75 17 172
2020 Financial management 57 43 0 0 0 0 0 100 0 19
2020 Information management 21 49 0 0 30 0 0 70 30 11
2020 Information technology 35 33 5 18 8 0 0 68 26 41
2020 Internal audit 65 23 6 0 6 0 0 88 6 16
2020 Evaluation 43 35 13 5 4 0 0 78 9 55
2020 Data sciences 43 43 4 4 5 0 0 86 10 23
2020 Policy 69 21 0 5 5 0 0 90 10 19
2020 Other services to the public 40 45 8 7 0 0 0 85 7 15
2020 None of the above 45 40 15 0 0 0 0 85 0 27
2019 Client contact centre 55 31 13 0 0 0 0 87 0 21
2019 Compliance, inspection and enforcement 78 22 0 0 0 0 0 100 0 13
2019 Communications or public affairs 30 39 15 15 0 0 0 70 15 20
2019 Administration and operations 39 45 11 6 0 0 0 84 6 84
2019 Human resources 36 44 10 6 3 0 0 80 10 200
2019 Financial management 50 28 14 4 4 0 0 78 8 24
2019 Information management 39 36 7 17 0 0 0 76 17 15
2019 Information technology 28 33 18 13 7 0 0 61 21 58
2019 Internal audit 33 47 6 8 6 0 0 80 14 18
2019 Evaluation 57 29 5 7 2 0 0 86 9 55
2019 Data sciences 39 35 13 2 7 0 2 77 10 39
2019 Policy 34 42 8 9 7 0 0 75 16 26
2019 Project management 25 59 5 5 6 0 0 84 11 19
2019 Other services to the public 37 24 17 22 0 0 0 62 22 12
2019 None of the above 36 41 14 6 0 2 0 79 6 33
2018 Client contact centre 27 60 4 0 9 0 0 87 9 21
2018 Compliance, inspection and enforcement 17 58 0 8 16 0 0 75 25 12
2018 Communications or public affairs 31 35 12 18 4 0 0 66 22 25
2018 Administration and operations 43 38 11 4 2 2 0 82 6 80
2018 Human resources 25 40 19 9 6 1 0 65 16 149
2018 Financial management 55 33 4 8 0 0 0 88 8 23
2018 Information technology 22 23 25 20 9 0 0 45 29 50
2018 Internal audit 42 36 8 7 8 0 0 78 14 14
2018 Evaluation 50 39 2 2 7 0 0 89 9 48
2018 Data sciences 39 34 4 14 9 0 0 73 22 23
2018 Policy 33 33 19 10 5 0 0 66 15 20
2018 Project management 23 24 33 14 6 0 0 47 20 16
2018 None of the above 42 39 3 3 9 0 3 85 12 30

Question 26. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 29 38 11 11 11 0 0 67 22 25
2022 Compliance, inspection and enforcement 52 29 6 6 7 0 0 81 13 20
2022 Communications or public affairs 58 34 3 4 0 0 0 92 4 25
2022 Administration and operations 50 35 6 7 1 0 0 85 9 75
2022 Human resources 50 30 7 10 2 1 1 81 12 180
2022 Financial management 54 36 0 5 0 5 0 95 5 20
2022 Information management 70 17 7 6 0 0 0 87 6 10
2022 Information technology 42 45 7 2 3 1 0 89 5 60
2022 Evaluation 36 32 14 13 2 0 3 70 16 40
2022 Data sciences 66 20 5 6 3 0 0 86 9 30
2022 Policy 30 40 0 20 10 0 0 70 30 10
2022 Project management 63 22 4 5 6 0 0 85 10 20
2022 Other services to the public 43 30 21 6 0 0 0 73 6 15
2022 None of the above 47 38 0 7 8 0 0 85 15 30
2020 Client contact centre 34 45 14 7 0 0 0 78 7 14
2020 Communications or public affairs 51 41 9 0 0 0 0 91 0 25
2020 Administration and operations 52 32 8 6 1 1 0 85 7 88
2020 Human resources 44 37 9 8 1 0 0 82 10 172
2020 Financial management 66 34 0 0 0 0 0 100 0 20
2020 Information management 46 8 7 25 14 0 0 54 39 11
2020 Information technology 58 26 11 5 0 0 0 84 5 41
2020 Internal audit 65 23 0 0 6 0 6 94 6 17
2020 Evaluation 40 32 18 8 0 0 2 74 8 55
2020 Data sciences 65 30 0 5 0 0 0 95 5 23
2020 Policy 45 42 5 0 7 0 0 88 7 19
2020 Other services to the public 39 33 22 6 0 0 0 72 6 15
2020 None of the above 51 42 7 0 0 0 0 93 0 27
2019 Client contact centre 42 48 6 4 0 0 0 90 4 21
2019 Compliance, inspection and enforcement 56 37 0 7 0 0 0 93 7 13
2019 Communications or public affairs 56 29 5 6 5 0 0 85 11 20
2019 Administration and operations 52 36 7 2 2 0 0 88 5 83
2019 Human resources 44 30 11 9 3 1 2 76 13 197
2019 Financial management 48 49 3 0 0 0 0 97 0 24
2019 Information management 44 24 17 7 8 0 0 67 15 15
2019 Information technology 44 33 11 7 4 0 2 78 11 57
2019 Internal audit 56 20 5 14 6 0 0 75 20 18
2019 Evaluation 38 32 18 7 2 0 2 72 9 55
2019 Data sciences 45 34 5 10 7 0 0 79 16 39
2019 Policy 54 27 8 7 4 0 0 81 11 26
2019 Project management 53 36 0 5 6 0 0 89 11 19
2019 Other services to the public 75 8 9 9 0 0 0 83 9 12
2019 None of the above 36 30 17 6 3 5 3 72 10 33
2018 Client contact centre 48 34 8 4 0 0 6 87 4 21
2018 Compliance, inspection and enforcement 17 33 0 26 16 0 8 54 46 12
2018 Communications or public affairs 31 43 11 8 4 0 4 77 12 25
2018 Administration and operations 41 40 9 2 5 2 1 83 7 80
2018 Human resources 29 42 12 10 6 0 1 72 16 150
2018 Financial management 46 42 0 4 8 0 0 88 12 23
2018 Information technology 30 36 11 14 9 0 0 65 24 50
2018 Internal audit 21 36 8 21 14 0 0 57 35 14
2018 Evaluation 32 45 12 4 4 2 0 79 8 49
2018 Data sciences 61 18 0 17 4 0 0 79 21 23
2018 Policy 43 28 9 10 10 0 0 71 19 20
2018 Project management 36 46 6 6 6 0 0 82 12 16
2018 None of the above 35 27 15 10 0 0 13 71 11 29

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 55 37 3 0 5 0 0 92 5 25
2022 Compliance, inspection and enforcement 41 20 18 20 0 0 0 62 20 20
2022 Communications or public affairs 38 29 29 4 0 0 0 67 4 25
2022 Administration and operations 45 37 8 9 1 0 0 82 10 75
2022 Human resources 40 36 13 10 1 0 1 76 11 180
2022 Financial management 41 49 0 5 5 0 0 91 9 20
2022 Information management 58 23 10 9 0 0 0 81 9 10
2022 Information technology 31 45 19 1 3 0 1 77 4 60
2022 Evaluation 38 46 7 8 0 0 0 84 8 40
2022 Data sciences 37 46 0 12 3 0 2 85 15 30
2022 Policy 20 20 9 42 0 0 10 44 46 10
2022 Project management 44 25 21 10 0 0 0 70 10 20
2022 Other services to the public 29 43 16 11 0 0 0 73 11 15
2022 None of the above 36 41 0 9 14 0 0 77 23 30
2020 Client contact centre 47 28 13 11 0 0 0 75 11 14
2020 Communications or public affairs 36 34 11 15 0 0 4 73 16 25
2020 Administration and operations 36 40 11 10 3 0 0 76 13 87
2020 Human resources 34 42 10 11 2 0 1 77 13 173
2020 Financial management 58 31 10 0 0 0 0 90 0 19
2020 Information management 15 39 7 0 39 0 0 54 39 11
2020 Information technology 34 39 12 8 5 0 1 74 14 41
2020 Internal audit 73 11 11 6 0 0 0 84 6 17
2020 Evaluation 37 45 13 5 0 0 0 81 5 55
2020 Data sciences 39 45 4 8 4 0 0 83 12 23
2020 Policy 47 32 10 0 0 0 10 89 0 19
2020 Other services to the public 25 41 7 21 6 0 0 66 27 15
2020 None of the above 46 40 10 4 0 0 0 86 4 27
2019 Client contact centre 38 46 6 10 0 0 0 84 10 21
2019 Compliance, inspection and enforcement 48 44 7 0 0 0 0 93 0 13
2019 Communications or public affairs 32 35 16 16 0 0 0 67 16 19
2019 Administration and operations 47 34 7 11 0 0 0 81 11 83
2019 Human resources 37 42 7 14 1 0 0 79 15 198
2019 Financial management 57 27 8 4 4 0 0 84 9 24
2019 Information management 37 49 6 0 8 0 0 86 8 15
2019 Information technology 28 18 31 7 13 0 3 47 21 58
2019 Internal audit 52 30 12 0 6 0 0 81 6 18
2019 Evaluation 40 43 10 6 2 0 0 83 7 55
2019 Data sciences 41 34 11 5 0 0 10 83 5 39
2019 Policy 35 25 27 8 0 0 4 63 8 26
2019 Project management 39 32 18 4 6 0 0 72 10 18
2019 Other services to the public 45 44 0 0 11 0 0 89 11 12
2019 None of the above 42 40 14 4 0 0 0 82 4 32
2018 Client contact centre 31 44 4 12 9 0 0 75 20 21
2018 Compliance, inspection and enforcement 0 67 16 8 8 0 0 67 16 12
2018 Communications or public affairs 31 46 8 8 4 0 4 79 12 25
2018 Administration and operations 37 35 15 7 5 0 1 73 13 81
2018 Human resources 19 52 10 14 2 2 2 74 16 150
2018 Financial management 64 28 4 4 0 0 0 92 4 23
2018 Information technology 20 38 20 10 11 0 0 58 21 50
2018 Internal audit 36 42 8 8 7 0 0 78 14 14
2018 Evaluation 43 51 2 4 0 0 0 94 4 49
2018 Data sciences 30 52 4 4 4 0 5 86 9 23
2018 Policy 34 42 10 0 0 5 9 88 0 20
2018 Project management 36 53 0 11 0 0 0 89 11 16
2018 None of the above 30 36 13 11 4 0 6 71 15 30

Question 27. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 47 28 8 5 11 0 0 76 16 25
2022 Compliance, inspection and enforcement 42 14 11 11 7 10 5 66 21 20
2022 Communications or public affairs 60 32 7 0 0 0 0 93 0 25
2022 Administration and operations 66 21 7 0 4 0 2 89 4 75
2022 Human resources 52 23 12 4 3 3 3 80 8 180
2022 Financial management 54 37 9 0 0 0 0 91 0 20
2022 Information management 76 24 0 0 0 0 0 100 0 10
2022 Information technology 52 33 8 3 1 1 1 87 5 60
2022 Evaluation 55 24 7 7 2 0 4 83 9 40
2022 Data sciences 69 18 2 0 6 3 3 92 6 30
2022 Policy 38 42 20 0 0 0 0 80 0 10
2022 Project management 63 15 12 0 6 0 5 81 6 20
2022 Other services to the public 27 41 12 20 0 0 0 68 20 15
2022 None of the above 51 26 6 10 7 0 0 77 17 30
2020 Client contact centre 26 29 26 7 0 0 11 62 8 14
2020 Communications or public affairs 59 32 0 9 0 0 0 91 9 25
2020 Administration and operations 55 21 15 7 2 1 0 76 9 88
2020 Human resources 47 27 13 8 2 0 2 75 11 171
2020 Financial management 64 25 6 0 0 0 5 94 0 20
2020 Information management 54 7 7 18 14 0 0 61 31 11
2020 Information technology 55 26 14 3 0 2 1 83 3 41
2020 Internal audit 60 23 6 0 12 0 0 83 12 17
2020 Evaluation 47 20 20 2 6 2 4 71 8 55
2020 Data sciences 69 25 0 0 5 0 0 95 5 23
2020 Policy 51 32 10 7 0 0 0 83 7 19
2020 Other services to the public 45 28 13 13 0 0 0 73 13 15
2020 None of the above 52 32 7 4 4 0 0 84 8 27

Question 42. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 29 34 21 7 5 0 4 66 12 25
2022 Compliance, inspection and enforcement 19 32 16 10 18 5 0 54 30 20
2022 Communications or public affairs 37 48 11 4 0 0 0 85 4 25
2022 Administration and operations 39 37 11 6 6 3 0 77 12 75
2022 Human resources 22 43 15 16 4 1 0 65 20 180
2022 Financial management 46 37 9 0 8 0 0 83 8 20
2022 Information management 34 43 6 7 9 0 0 77 17 10
2022 Information technology 30 51 10 3 4 1 0 82 7 60
2022 Evaluation 19 46 19 3 9 4 0 68 12 40
2022 Data sciences 47 34 13 6 0 0 0 81 6 30
2022 Project management 48 23 18 5 6 0 0 71 10 20
2022 Other services to the public 14 28 20 12 6 20 0 52 23 15
2022 None of the above 28 27 15 7 16 7 0 59 25 30
2020 Client contact centre 27 19 35 0 7 11 0 52 8 14
2020 Communications or public affairs 37 27 8 24 4 0 0 63 29 25
2020 Administration and operations 39 26 22 9 3 0 0 66 13 88
2020 Human resources 22 38 14 17 7 2 0 61 25 172
2020 Financial management 59 41 0 0 0 0 0 100 0 20
2020 Information management 21 33 7 16 23 0 0 54 39 11
2020 Information technology 37 30 10 16 5 0 1 68 22 41
2020 Internal audit 32 33 23 6 6 0 0 65 11 17
2020 Evaluation 20 37 17 20 4 2 0 58 25 55
2020 Data sciences 42 31 14 9 4 0 0 73 13 23
2020 Policy 42 28 10 10 10 0 0 69 21 19
2020 Other services to the public 32 14 21 26 7 0 0 46 33 15
2020 None of the above 23 29 30 14 0 4 0 54 15 27
2019 Client contact centre 28 51 21 0 0 0 0 79 0 21
2019 Compliance, inspection and enforcement 33 44 22 0 0 0 0 78 0 13
2019 Communications or public affairs 35 39 10 15 0 0 0 75 15 20
2019 Administration and operations 30 39 15 8 3 5 0 73 12 84
2019 Human resources 21 40 11 21 4 4 0 63 25 197
2019 Financial management 43 47 0 4 0 6 0 95 5 23
2019 Information management 21 27 33 8 5 6 0 51 14 15
2019 Information technology 22 29 12 16 18 3 0 53 34 58
2019 Internal audit 25 41 10 17 6 0 0 66 23 17
2019 Evaluation 24 33 19 9 12 4 0 58 22 55
2019 Data sciences 33 34 10 15 5 3 0 69 21 37
2019 Policy 34 23 22 14 4 4 0 59 19 26
2019 Project management 22 35 10 20 13 0 0 57 33 19
2019 Other services to the public 29 44 19 0 9 0 0 73 9 12
2019 None of the above 14 35 27 16 3 7 0 52 19 33
2018 Client contact centre 34 41 19 6 0 0 0 76 6 21
2018 Compliance, inspection and enforcement 8 25 16 34 16 0 0 33 50 12
2018 Communications or public affairs 19 47 4 18 8 4 0 69 27 25
2018 Administration and operations 35 30 18 9 5 2 0 67 15 79
2018 Human resources 14 35 17 18 10 4 1 51 30 150
2018 Financial management 48 39 0 8 0 4 0 92 8 23
2018 Information technology 18 37 25 6 10 5 0 57 17 49
2018 Internal audit 8 22 23 23 24 0 0 31 47 13
2018 Evaluation 16 38 20 15 6 4 0 57 22 49
2018 Data sciences 18 69 4 0 4 4 0 91 5 23
2018 Policy 14 32 25 24 5 0 0 46 29 20
2018 Project management 44 24 18 0 0 13 0 79 0 16
2018 None of the above 26 14 19 16 16 3 6 44 35 30

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 38 19 14 7 11 6 4 64 20 25
2022 Compliance, inspection and enforcement 41 29 20 5 5 0 0 70 10 20
2022 Communications or public affairs 52 16 7 4 13 0 8 73 19 25
2022 Administration and operations 51 15 19 7 3 2 3 70 11 75
2022 Human resources 48 20 11 7 6 0 9 74 14 180
2022 Financial management 48 38 5 5 0 0 5 90 5 20
2022 Information management 44 41 0 0 15 0 0 85 15 10
2022 Information technology 57 25 9 3 3 2 1 85 6 60
2022 Evaluation 43 26 16 0 2 0 13 80 2 40
2022 Data sciences 48 28 9 11 0 0 3 79 12 30
2022 Policy 59 10 21 0 10 0 0 69 10 10
2022 Project management 39 32 6 9 10 0 5 74 20 20
2022 Other services to the public 32 27 7 5 19 9 0 65 27 15
2022 None of the above 37 26 19 0 7 6 6 71 7 30
2020 Client contact centre 51 15 13 7 6 0 7 71 14 14
2020 Communications or public affairs 64 17 15 0 3 0 0 81 3 25
2020 Administration and operations 55 19 10 8 4 0 4 77 13 88
2020 Human resources 48 19 13 10 5 1 3 70 16 173
2020 Financial management 63 22 11 0 5 0 0 85 5 20
2020 Information management 54 7 30 0 9 0 0 61 9 11
2020 Information technology 63 16 12 3 0 3 3 84 3 41
2020 Internal audit 61 11 11 0 6 0 11 82 6 17
2020 Evaluation 48 16 11 14 4 0 8 69 20 55
2020 Data sciences 62 17 9 4 0 0 9 86 5 23
2020 Policy 54 26 5 5 5 0 5 84 11 19
2020 Other services to the public 21 42 23 7 8 0 0 63 14 14
2020 None of the above 76 8 8 0 0 0 8 92 0 26
2019 Client contact centre 57 27 0 5 0 0 10 94 6 21
2019 Compliance, inspection and enforcement 44 15 7 15 0 0 19 73 18 13
2019 Communications or public affairs 37 20 11 5 11 0 16 68 19 19
2019 Administration and operations 52 27 12 1 0 0 9 86 1 84
2019 Human resources 55 18 12 10 3 0 2 75 13 198
2019 Financial management 59 28 4 0 4 0 4 91 4 24
2019 Information management 50 30 6 8 6 0 0 80 14 15
2019 Information technology 61 18 13 4 2 0 3 81 6 57
2019 Internal audit 63 15 16 0 0 0 6 83 0 18
2019 Evaluation 50 22 16 4 4 0 5 76 7 55
2019 Data sciences 72 13 7 2 2 0 2 88 5 39
2019 Policy 52 23 7 7 7 0 4 77 15 26
2019 Project management 49 31 14 6 0 0 0 80 6 19
2019 Other services to the public 16 32 34 11 8 0 0 48 19 12
2019 None of the above 37 20 29 6 3 3 3 60 9 32

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 43 16 4 12 11 6 9 69 27 25
2022 Compliance, inspection and enforcement 53 26 11 5 5 0 0 79 10 20
2022 Communications or public affairs 60 8 12 0 0 4 17 85 0 25
2022 Administration and operations 55 18 11 4 1 6 5 82 6 75
2022 Human resources 51 22 10 7 4 1 5 77 12 180
2022 Financial management 70 11 4 9 0 0 5 86 10 20
2022 Information management 61 23 0 9 0 0 7 90 10 10
2022 Information technology 48 25 18 3 1 1 3 76 5 60
2022 Evaluation 48 26 8 5 0 2 10 84 6 40
2022 Data sciences 70 11 9 5 3 2 0 83 8 30
2022 Policy 58 10 11 12 0 0 10 76 13 10
2022 Project management 44 18 22 6 5 0 5 65 11 20
2022 Other services to the public 36 21 16 5 12 9 0 63 19 15
2022 None of the above 52 15 6 6 4 9 8 81 12 30
2020 Client contact centre 53 7 15 6 7 11 0 68 15 14
2020 Communications or public affairs 53 24 15 4 4 0 0 77 8 25
2020 Administration and operations 52 20 17 3 3 1 3 75 7 87
2020 Human resources 45 26 15 8 2 1 3 74 11 169
2020 Financial management 79 21 0 0 0 0 0 100 0 20
2020 Information management 33 21 16 7 23 0 0 54 30 11
2020 Information technology 51 23 15 8 3 0 0 74 11 41
2020 Internal audit 72 12 6 6 0 0 5 88 6 17
2020 Evaluation 43 31 11 11 0 2 2 77 11 54
2020 Data sciences 52 17 0 4 9 5 13 84 16 23
2020 Policy 53 37 0 5 0 0 5 95 5 19
2020 Other services to the public 40 46 6 0 7 0 0 87 7 15
2020 None of the above 63 24 5 4 0 0 4 90 4 25
2019 Client contact centre 56 25 10 4 0 0 5 85 4 21
2019 Compliance, inspection and enforcement 44 7 22 7 0 0 19 64 9 13
2019 Communications or public affairs 59 14 0 11 0 0 16 87 13 19
2019 Administration and operations 54 25 12 4 0 0 4 83 5 84
2019 Human resources 50 23 16 5 2 1 3 76 8 198
2019 Financial management 47 44 0 0 0 5 4 100 0 24
2019 Information management 61 9 20 5 6 0 0 70 11 15
2019 Information technology 37 18 25 6 13 0 2 56 19 57
2019 Internal audit 60 27 5 8 0 0 0 88 8 18
2019 Evaluation 46 19 16 11 2 4 2 69 14 54
2019 Data sciences 76 12 5 0 2 0 5 92 3 39
2019 Policy 48 22 15 4 4 0 7 76 8 26
2019 Project management 49 9 31 11 0 0 0 58 11 19
2019 Other services to the public 56 25 11 0 0 9 0 88 0 12
2019 None of the above 61 8 9 0 13 2 6 76 14 33

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 60 14 0 0 11 11 4 87 13 25
2022 Compliance, inspection and enforcement 66 13 0 0 16 5 0 83 17 20
2022 Communications or public affairs 68 8 7 0 0 4 12 91 0 25
2022 Administration and operations 69 11 5 4 1 3 7 89 6 75
2022 Human resources 73 10 5 1 1 4 7 92 2 180
2022 Financial management 83 0 7 0 5 0 5 87 5 20
2022 Information management 78 7 8 0 0 0 7 91 0 10
2022 Information technology 69 18 3 3 3 1 3 91 6 60
2022 Evaluation 66 14 3 2 2 2 10 92 5 40
2022 Data sciences 62 18 2 0 6 6 6 91 7 30
2022 Policy 70 10 10 0 0 0 10 89 0 10
2022 Project management 66 10 4 5 10 0 5 80 16 20
2022 Other services to the public 78 6 0 0 6 0 9 94 6 15
2022 None of the above 59 7 7 0 7 9 11 82 9 30
2020 Client contact centre 93 7 0 0 0 0 0 100 0 14
2020 Communications or public affairs 81 0 4 6 9 0 0 81 15 25
2020 Administration and operations 88 5 3 0 0 0 5 97 0 87
2020 Human resources 73 9 7 2 1 3 3 88 4 171
2020 Financial management 94 6 0 0 0 0 0 100 0 20
2020 Information management 60 0 0 18 14 9 0 65 35 11
2020 Information technology 67 12 5 0 13 0 3 82 13 41
2020 Internal audit 84 6 0 0 6 0 5 94 6 17
2020 Evaluation 73 7 8 3 0 5 4 88 4 55
2020 Data sciences 79 0 4 0 4 0 12 90 5 23
2020 Policy 79 5 5 5 0 0 5 89 5 19
2020 Other services to the public 81 6 0 6 0 6 0 93 7 15
2020 None of the above 72 12 5 0 3 0 8 91 4 26
2019 Client contact centre 68 16 4 3 0 4 5 92 4 21
2019 Compliance, inspection and enforcement 67 7 7 0 0 0 19 91 0 13
2019 Communications or public affairs 64 9 0 11 5 0 11 81 19 19
2019 Administration and operations 77 10 6 0 0 1 6 94 0 84
2019 Human resources 82 7 3 4 1 0 2 92 5 199
2019 Financial management 82 8 0 0 0 5 4 100 0 24
2019 Information management 76 0 0 0 13 11 0 86 14 15
2019 Information technology 63 9 12 2 7 3 4 77 10 57
2019 Internal audit 84 0 0 5 0 6 5 94 6 18
2019 Evaluation 81 9 2 0 0 3 5 98 0 55
2019 Data sciences 80 5 7 0 2 0 5 90 3 38
2019 Policy 74 11 4 4 0 4 4 92 4 26
2019 Project management 67 22 0 6 0 5 0 94 6 19
2019 Other services to the public 92 0 0 0 0 8 0 100 0 12
2019 None of the above 76 6 3 0 4 9 3 93 4 32

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 56 18 4 3 11 0 8 80 15 25
2022 Compliance, inspection and enforcement 77 5 0 0 7 5 6 92 8 20
2022 Communications or public affairs 61 11 0 8 0 0 19 90 10 25
2022 Administration and operations 73 8 4 2 3 3 8 91 5 75
2022 Human resources 70 9 6 1 1 2 12 91 2 180
2022 Financial management 86 0 0 0 5 0 9 95 5 20
2022 Information management 78 0 7 7 8 0 0 78 15 10
2022 Information technology 65 17 6 3 1 0 7 89 5 60
2022 Evaluation 65 7 6 4 0 2 15 87 5 40
2022 Data sciences 62 15 2 0 0 0 22 97 0 30
2022 Project management 74 6 0 5 0 0 15 94 6 20
2022 Other services to the public 51 6 0 6 13 9 14 75 25 15
2022 None of the above 54 9 11 0 0 6 21 85 0 30
2020 Client contact centre 68 0 7 0 0 7 18 90 0 14
2020 Communications or public affairs 78 7 0 3 0 8 4 97 3 25
2020 Administration and operations 83 5 6 0 0 0 7 94 0 88
2020 Human resources 74 13 5 1 1 1 6 94 1 172
2020 Financial management 86 9 5 0 0 0 0 95 0 20
2020 Information management 47 0 22 0 23 0 9 51 25 11
2020 Information technology 69 7 5 2 5 3 8 86 8 41
2020 Internal audit 79 0 0 0 6 0 15 93 7 17
2020 Evaluation 76 11 2 2 0 2 7 96 2 55
2020 Data sciences 65 18 0 0 0 0 17 100 0 23
2020 Policy 74 10 5 5 0 0 5 89 5 19
2020 Other services to the public 81 7 12 0 0 0 0 88 0 15
2020 None of the above 77 7 9 0 0 0 8 91 0 26
2019 Client contact centre 59 20 4 0 0 0 17 95 0 21
2019 Compliance, inspection and enforcement 52 15 0 0 0 0 33 100 0 13
2019 Communications or public affairs 75 9 0 0 5 0 11 94 6 19
2019 Administration and operations 76 8 3 1 1 0 11 94 3 84
2019 Human resources 78 6 4 0 1 1 11 95 1 198
2019 Financial management 86 0 4 0 0 5 4 96 0 24
2019 Information management 62 0 6 0 13 0 19 77 16 15
2019 Information technology 72 9 5 2 6 0 6 87 8 56
2019 Internal audit 89 0 0 0 0 0 11 100 0 18
2019 Evaluation 84 3 2 0 0 0 11 98 0 55
2019 Data sciences 77 10 2 0 0 0 10 97 0 38
2019 Policy 82 4 4 0 0 0 11 96 0 26
2019 Project management 67 17 0 0 6 0 10 93 7 19
2019 Other services to the public 83 9 0 0 0 0 8 100 0 12
2019 None of the above 71 5 7 0 0 3 14 92 0 33

Question 44. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 8 29 4 32 13 10 4 43 53 25
2022 Compliance, inspection and enforcement 11 37 15 5 23 5 4 53 31 20
2022 Communications or public affairs 31 24 3 7 11 14 8 72 24 25
2022 Administration and operations 27 24 16 13 12 5 3 55 27 75
2022 Human resources 21 35 15 13 13 1 2 58 27 180
2022 Financial management 32 24 10 22 3 0 8 61 28 20
2022 Information management 52 22 0 9 17 0 0 74 26 10
2022 Information technology 25 42 9 9 10 1 3 70 20 60
2022 Evaluation 15 47 13 9 14 0 2 64 23 40
2022 Data sciences 36 29 0 14 6 13 3 77 23 30
2022 Policy 20 28 0 32 10 10 0 53 47 10
2022 Project management 34 18 8 20 9 5 5 58 33 20
2022 Other services to the public 21 0 23 44 12 0 0 21 56 15
2022 None of the above 22 23 13 7 24 6 5 51 34 30
2020 Client contact centre 13 13 41 19 13 0 0 26 32 14
2020 Communications or public affairs 28 26 4 16 20 6 0 57 38 25
2020 Administration and operations 22 28 13 17 16 3 1 52 34 88
2020 Human resources 20 28 14 20 14 2 2 49 35 173
2020 Financial management 31 20 9 9 6 6 19 68 20 20
2020 Information management 15 25 16 21 23 0 0 40 44 11
2020 Information technology 16 37 11 21 14 0 2 54 35 41
2020 Internal audit 20 42 5 11 16 0 5 66 29 17
2020 Evaluation 19 27 9 29 16 0 0 46 45 55
2020 Data sciences 45 32 5 0 14 0 5 81 14 22
2020 Policy 26 17 10 5 21 10 10 55 32 19
2020 Other services to the public 32 14 13 28 7 0 6 49 37 15
2020 None of the above 19 10 30 11 19 8 3 33 34 27
2019 Client contact centre 29 33 21 9 0 0 9 67 10 21
2019 Compliance, inspection and enforcement 41 22 7 15 7 0 7 68 24 13
2019 Communications or public affairs 21 29 9 15 26 0 0 50 41 20
2019 Administration and operations 20 30 12 25 6 3 3 54 34 84
2019 Human resources 24 24 18 16 15 2 1 49 32 199
2019 Financial management 33 46 4 4 0 5 7 90 5 24
2019 Information management 0 21 23 30 13 0 13 24 50 15
2019 Information technology 14 18 14 25 26 0 5 33 53 58
2019 Internal audit 10 33 21 23 12 0 0 43 36 18
2019 Evaluation 13 16 17 22 27 2 2 31 52 55
2019 Data sciences 28 30 2 12 10 13 6 71 26 39
2019 Policy 26 30 18 11 7 4 4 61 20 26
2019 Project management 14 26 15 27 13 5 0 43 42 19
2019 Other services to the public 33 16 19 22 9 0 0 50 31 12
2019 None of the above 22 14 16 21 18 6 3 39 43 33
2018 Client contact centre 15 42 6 8 16 8 4 65 28 21
2018 Compliance, inspection and enforcement 8 25 8 34 25 0 0 33 59 12
2018 Communications or public affairs 8 31 11 18 27 4 0 41 47 25
2018 Administration and operations 20 29 15 15 16 0 6 52 32 80
2018 Human resources 10 24 20 20 19 4 4 36 42 150
2018 Financial management 34 24 8 12 12 0 11 65 27 23
2018 Information technology 20 22 14 14 25 2 2 44 41 50
2018 Internal audit 0 15 31 23 24 0 7 16 50 13
2018 Evaluation 7 40 14 16 14 8 0 52 33 49
2018 Data sciences 18 26 21 18 17 0 0 44 35 23
2018 Policy 14 10 15 15 18 10 18 34 46 20
2018 Project management 27 18 11 24 8 12 0 51 36 16
2018 None of the above 17 11 16 23 16 0 18 33 47 30

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 19 25 6 28 22 0 0 44 50 25
2022 Compliance, inspection and enforcement 35 37 6 12 10 0 0 72 22 20
2022 Communications or public affairs 43 38 15 4 0 0 0 81 4 25
2022 Administration and operations 39 39 10 8 5 0 0 77 13 75
2022 Human resources 36 43 7 11 3 0 1 79 14 180
2022 Financial management 46 54 0 0 0 0 0 100 0 20
2022 Information management 51 33 16 0 0 0 0 84 0 10
2022 Information technology 40 39 11 6 4 0 0 79 10 60
2022 Evaluation 26 28 18 21 5 3 0 55 27 40
2022 Data sciences 44 30 13 13 0 0 0 75 13 30
2022 Policy 40 50 10 0 0 0 0 90 0 10
2022 Project management 45 40 4 6 6 0 0 85 12 20
2022 Other services to the public 16 33 16 18 16 0 0 49 34 15
2022 None of the above 35 20 18 13 14 0 0 54 27 30
2020 Client contact centre 34 41 11 13 0 0 0 75 13 14
2020 Communications or public affairs 45 26 12 17 0 0 0 71 17 25
2020 Administration and operations 46 34 9 9 1 0 0 80 10 88
2020 Human resources 27 48 14 7 5 0 0 75 12 171
2020 Financial management 63 31 6 0 0 0 0 94 0 19
2020 Information management 37 33 0 0 30 0 0 70 30 11
2020 Information technology 38 37 11 15 0 0 0 74 15 41
2020 Internal audit 66 11 6 12 6 0 0 77 17 17
2020 Evaluation 31 31 22 13 4 0 0 62 16 55
2020 Data sciences 52 34 9 0 5 0 0 86 5 23
2020 Policy 32 42 15 10 0 0 0 74 10 19
2020 Other services to the public 25 32 36 7 0 0 0 57 7 15
2020 None of the above 37 46 17 0 0 0 0 83 0 27
2019 Client contact centre 33 44 12 10 0 0 0 78 10 21
2019 Compliance, inspection and enforcement 48 37 7 7 0 0 0 85 7 13
2019 Communications or public affairs 26 41 11 21 0 0 0 67 21 19
2019 Administration and operations 44 41 7 4 2 0 1 86 7 83
2019 Human resources 40 40 10 8 2 0 0 80 10 197
2019 Financial management 53 29 4 9 4 0 0 82 14 24
2019 Information management 36 51 5 8 0 0 0 87 8 15
2019 Information technology 30 42 15 4 9 0 0 72 13 58
2019 Internal audit 36 32 15 11 6 0 0 68 17 18
2019 Evaluation 20 32 17 26 6 0 0 52 31 55
2019 Data sciences 48 33 12 5 2 0 0 81 7 39
2019 Policy 41 41 11 7 0 0 0 82 7 26
2019 Project management 36 41 12 5 6 0 0 77 11 19
2019 Other services to the public 39 33 9 19 0 0 0 72 19 12
2019 None of the above 32 35 22 6 3 2 0 68 10 33
2018 Client contact centre 34 41 10 6 9 0 0 75 14 21
2018 Compliance, inspection and enforcement 8 50 16 16 8 0 0 59 25 12
2018 Communications or public affairs 23 51 8 18 0 0 0 74 18 25
2018 Administration and operations 39 41 9 6 4 0 0 80 11 81
2018 Human resources 30 39 10 11 8 1 1 71 19 148
2018 Financial management 56 36 8 0 0 0 0 92 0 23
2018 Information technology 34 35 10 14 8 0 0 69 21 50
2018 Internal audit 21 49 7 22 0 0 0 71 22 14
2018 Evaluation 12 52 18 9 6 2 0 66 16 49
2018 Data sciences 47 44 4 0 4 0 0 91 4 23
2018 Policy 38 43 9 0 10 0 0 81 10 20
2018 Project management 45 29 26 0 0 0 0 74 0 16
2018 None of the above 32 18 25 10 12 0 3 51 23 30

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 18 32 22 17 11 0 0 50 28 25
2022 Compliance, inspection and enforcement 33 39 0 11 17 0 0 72 28 20
2022 Communications or public affairs 61 39 0 0 0 0 0 100 0 25
2022 Administration and operations 50 35 6 7 3 0 0 84 10 75
2022 Human resources 32 43 13 9 3 0 0 75 12 175
2022 Financial management 41 55 0 0 5 0 0 95 5 20
2022 Information management 51 49 0 0 0 0 0 100 0 10
2022 Information technology 35 54 4 3 4 0 0 89 7 60
2022 Evaluation 26 37 11 19 7 0 0 63 26 40
2022 Data sciences 65 24 5 0 7 0 0 88 7 30
2022 Policy 30 61 0 9 0 0 0 91 9 10
2022 Project management 53 35 0 6 6 0 0 88 12 20
2022 Other services to the public 16 52 7 25 0 0 0 68 25 15
2022 None of the above 38 27 18 3 14 0 0 64 17 30
2020 Client contact centre 34 52 7 7 0 0 0 86 7 14
2020 Communications or public affairs 54 17 17 9 4 0 0 71 13 25
2020 Administration and operations 49 32 12 5 2 0 0 81 7 87
2020 Human resources 36 37 13 9 5 0 0 73 14 173
2020 Financial management 67 27 6 0 0 0 0 94 0 20
2020 Information management 41 17 0 10 33 0 0 58 42 10
2020 Information technology 36 32 12 14 5 0 0 69 20 41
2020 Internal audit 61 16 17 0 6 0 0 77 6 17
2020 Evaluation 21 40 12 23 4 0 0 61 27 55
2020 Data sciences 51 40 4 0 5 0 0 90 5 23
2020 Policy 42 32 10 5 10 0 0 74 15 19
2020 Other services to the public 46 40 6 7 0 0 0 86 7 15
2020 None of the above 54 25 9 12 0 0 0 79 12 27
2019 Client contact centre 43 38 15 4 0 0 0 80 4 20
2019 Compliance, inspection and enforcement 56 22 15 7 0 0 0 78 7 13
2019 Communications or public affairs 30 36 13 15 6 0 0 66 21 20
2019 Administration and operations 46 40 8 4 1 0 1 87 5 84
2019 Human resources 42 36 12 7 3 0 0 78 10 199
2019 Financial management 67 17 3 9 4 0 0 83 14 24
2019 Information management 53 43 5 0 0 0 0 95 0 15
2019 Information technology 28 42 16 7 7 0 0 70 14 58
2019 Internal audit 35 16 22 21 6 0 0 51 27 18
2019 Evaluation 18 43 15 17 7 0 0 61 24 54
2019 Data sciences 48 31 16 2 0 0 3 81 2 39
2019 Policy 34 44 15 4 4 0 0 77 7 26
2019 Project management 48 29 17 6 0 0 0 77 6 19
2019 Other services to the public 48 24 9 19 0 0 0 72 19 12
2019 None of the above 38 37 12 3 3 2 3 80 7 33
2018 Client contact centre 34 44 8 6 9 0 0 78 14 21
2018 Compliance, inspection and enforcement 8 8 33 34 16 0 0 17 50 12
2018 Communications or public affairs 35 35 20 4 6 0 0 70 10 25
2018 Administration and operations 46 37 10 5 3 0 0 83 8 81
2018 Human resources 28 38 17 10 6 0 1 67 16 147
2018 Financial management 48 36 12 0 4 0 0 84 4 23
2018 Information technology 30 45 4 13 8 0 0 75 21 50
2018 Internal audit 29 49 8 14 0 0 0 78 14 14
2018 Evaluation 8 42 21 16 8 2 2 52 25 49
2018 Data sciences 48 30 13 4 4 0 0 78 9 23
2018 Policy 38 38 15 5 5 0 0 76 9 20
2018 Project management 45 30 20 0 5 0 0 75 5 16
2018 None of the above 30 41 22 0 7 0 0 71 7 30

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 36 41 4 3 16 0 0 77 19 25
2022 Compliance, inspection and enforcement 47 15 5 22 12 0 0 61 33 20
2022 Communications or public affairs 41 40 12 7 0 0 0 81 7 25
2022 Administration and operations 52 31 11 6 0 0 0 83 6 75
2022 Human resources 36 39 16 6 2 1 1 76 8 180
2022 Financial management 46 41 5 8 0 0 0 87 8 20
2022 Information management 59 25 6 9 0 0 0 84 9 10
2022 Information technology 33 54 8 1 3 0 0 87 4 60
2022 Evaluation 35 37 13 15 0 0 0 72 15 40
2022 Data sciences 55 12 25 9 0 0 0 66 9 30
2022 Policy 50 32 10 9 0 0 0 82 9 10
2022 Project management 30 51 13 6 0 0 0 81 6 20
2022 Other services to the public 39 22 33 6 0 0 0 61 6 15
2022 None of the above 39 23 12 19 7 0 0 61 26 30
2020 Client contact centre 40 53 0 7 0 0 0 93 7 14
2020 Communications or public affairs 39 24 24 9 4 0 0 63 13 25
2020 Administration and operations 46 36 7 9 1 0 0 83 10 88
2020 Human resources 33 42 10 12 2 0 1 76 15 170
2020 Financial management 48 47 5 0 0 0 0 95 0 19
2020 Information management 38 14 0 9 39 0 0 52 48 11
2020 Information technology 37 25 26 13 0 0 0 62 13 41
2020 Internal audit 59 35 0 0 6 0 0 94 6 17
2020 Evaluation 34 47 13 6 0 0 0 81 6 53
2020 Data sciences 49 38 9 0 5 0 0 86 5 23
2020 Policy 37 47 0 10 5 0 0 85 15 19
2020 Other services to the public 39 39 8 15 0 0 0 78 15 15
2020 None of the above 49 36 7 4 4 0 0 85 8 27
2019 Client contact centre 48 36 16 0 0 0 0 84 0 21
2019 Compliance, inspection and enforcement 63 22 7 7 0 0 0 85 7 13
2019 Communications or public affairs 41 29 11 5 10 5 0 73 16 20
2019 Administration and operations 39 44 8 9 0 0 0 83 9 83
2019 Human resources 39 43 10 6 1 0 0 83 7 199
2019 Financial management 49 47 0 0 4 0 0 96 4 24
2019 Information management 42 17 27 6 8 0 0 59 14 15
2019 Information technology 32 36 21 6 4 0 2 69 9 57
2019 Internal audit 36 53 5 0 6 0 0 89 6 18
2019 Evaluation 33 54 7 5 0 0 0 87 5 54
2019 Data sciences 26 62 10 0 2 0 0 88 2 38
2019 Policy 43 42 12 4 0 0 0 85 4 26
2019 Project management 21 64 5 6 5 0 0 84 11 19
2019 Other services to the public 37 37 8 11 0 8 0 80 12 12
2019 None of the above 31 41 12 7 6 2 0 75 13 33
2018 Client contact centre 38 44 10 0 9 0 0 81 9 21
2018 Compliance, inspection and enforcement 9 64 9 9 9 0 0 73 18 11
2018 Communications or public affairs 27 31 24 14 4 0 0 58 18 25
2018 Administration and operations 44 35 8 8 5 0 0 80 12 80
2018 Human resources 30 39 18 7 5 0 1 70 12 147
2018 Financial management 48 42 10 0 0 0 0 90 0 23
2018 Information technology 22 46 18 8 6 0 0 68 13 50
2018 Internal audit 21 49 8 22 0 0 0 70 22 14
2018 Evaluation 47 33 8 8 2 0 2 81 10 49
2018 Data sciences 39 39 9 9 0 0 4 81 9 23
2018 Policy 38 28 24 0 10 0 0 66 10 20
2018 Project management 35 47 12 6 0 0 0 82 6 16
2018 None of the above 40 20 31 6 4 0 0 60 10 30

Question 45. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 25 22 9 33 0 11 0 53 37 25
2022 Compliance, inspection and enforcement 20 46 11 10 12 0 0 67 22 20
2022 Communications or public affairs 25 67 4 0 0 4 0 96 0 25
2022 Administration and operations 29 38 16 9 1 7 0 71 11 75
2022 Human resources 26 47 15 8 4 2 0 73 12 180
2022 Financial management 46 36 9 9 0 0 0 82 9 20
2022 Information management 25 45 23 7 0 0 0 69 7 10
2022 Information technology 31 53 5 5 7 0 0 84 12 60
2022 Evaluation 16 41 19 16 0 7 0 62 17 40
2022 Data sciences 43 46 7 3 0 0 0 89 3 30
2022 Policy 40 20 20 0 0 20 0 75 0 10
2022 Project management 43 47 4 0 6 0 0 91 6 20
2022 Other services to the public 14 35 24 21 6 0 0 48 27 15
2022 None of the above 29 35 10 10 7 9 0 71 18 30
2020 Client contact centre 20 74 7 0 0 0 0 93 0 14
2020 Communications or public affairs 38 37 9 9 0 8 0 81 9 25
2020 Administration and operations 35 37 21 6 0 1 0 73 6 88
2020 Human resources 22 47 13 11 3 3 0 72 14 173
2020 Financial management 39 57 5 0 0 0 0 95 0 20
2020 Information management 30 23 0 18 21 9 0 58 42 11
2020 Information technology 13 51 20 15 0 0 0 65 15 41
2020 Internal audit 42 30 17 6 6 0 0 71 12 17
2020 Evaluation 16 41 22 19 0 2 0 58 20 55
2020 Data sciences 35 51 4 4 5 0 0 86 10 23
2020 Policy 22 51 10 10 0 6 0 78 11 19
2020 Other services to the public 46 33 13 7 0 0 0 80 7 15
2020 None of the above 31 42 27 0 0 0 0 73 0 27
2019 Client contact centre 28 57 11 4 0 0 0 85 4 21
2019 Compliance, inspection and enforcement 26 59 15 0 0 0 0 85 0 13
2019 Communications or public affairs 16 58 5 17 0 5 0 77 17 19
2019 Administration and operations 27 47 16 4 1 3 1 78 5 84
2019 Human resources 27 43 18 6 1 5 0 73 7 199
2019 Financial management 33 58 0 4 0 5 0 96 4 24
2019 Information management 38 24 17 15 0 6 0 65 16 15
2019 Information technology 20 44 24 9 2 2 0 65 11 58
2019 Internal audit 17 32 27 16 0 8 0 53 17 18
2019 Evaluation 13 45 23 13 2 4 0 61 15 55
2019 Data sciences 29 47 14 5 2 2 0 79 8 38
2019 Policy 30 44 15 0 4 7 0 80 4 26
2019 Project management 20 48 21 6 0 5 0 72 6 19
2019 Other services to the public 39 25 9 27 0 0 0 64 27 12
2019 None of the above 19 43 16 10 4 9 0 68 15 32
2018 Client contact centre 40 40 12 4 0 4 0 83 4 21
2018 Compliance, inspection and enforcement 8 42 25 25 0 0 0 50 25 12
2018 Communications or public affairs 24 46 8 10 4 8 0 76 15 25
2018 Administration and operations 35 30 28 4 3 0 0 65 7 80
2018 Human resources 20 42 19 10 4 5 0 65 15 149
2018 Financial management 44 33 12 0 0 11 0 87 0 23
2018 Information technology 22 37 16 16 6 2 0 60 23 49
2018 Internal audit 31 31 23 0 16 0 0 61 16 13
2018 Evaluation 6 60 18 4 6 6 0 70 11 49
2018 Data sciences 35 48 4 9 0 5 0 86 9 23
2018 Policy 36 35 15 5 5 5 0 74 10 20
2018 Project management 30 39 19 0 0 12 0 78 0 16
2018 None of the above 28 20 28 11 3 7 3 54 15 30

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 38 35 10 5 11 0 0 73 16 25
2022 Compliance, inspection and enforcement 30 40 11 5 15 0 0 69 20 20
2022 Communications or public affairs 57 21 7 7 7 0 0 78 15 25
2022 Administration and operations 50 35 3 9 3 0 0 85 12 75
2022 Human resources 44 37 6 7 5 0 1 82 12 180
2022 Financial management 60 35 0 5 0 0 0 95 5 20
2022 Information management 76 14 0 9 0 0 0 91 9 10
2022 Information technology 48 31 10 6 4 0 0 79 10 60
2022 Evaluation 45 27 19 9 0 0 0 71 9 40
2022 Data sciences 57 26 8 3 0 6 0 89 3 30
2022 Policy 50 28 21 0 0 0 0 79 0 10
2022 Project management 43 42 0 9 6 0 0 86 14 20
2022 Other services to the public 37 34 23 0 6 0 0 71 6 15
2022 None of the above 43 26 8 7 17 0 0 69 23 30
2020 Client contact centre 46 46 0 7 0 0 0 93 7 14
2020 Communications or public affairs 54 30 9 4 3 0 0 84 7 25
2020 Administration and operations 56 18 12 5 8 0 1 75 13 87
2020 Human resources 45 33 6 11 5 0 0 78 16 172
2020 Financial management 69 31 0 0 0 0 0 100 0 20
2020 Information management 45 23 0 0 31 0 0 69 31 11
2020 Information technology 50 20 19 5 3 0 2 72 8 40
2020 Internal audit 65 18 11 0 6 0 0 83 6 17
2020 Evaluation 44 30 16 2 6 0 2 76 7 55
2020 Data sciences 70 13 4 9 4 0 0 83 13 23
2020 Policy 68 22 0 10 0 0 0 90 10 19
2020 Other services to the public 38 34 13 7 0 0 7 78 8 15
2020 None of the above 64 21 7 8 0 0 0 85 8 27
2019 Client contact centre 65 26 4 4 0 0 0 92 4 21
2019 Compliance, inspection and enforcement 63 37 0 0 0 0 0 100 0 13
2019 Communications or public affairs 51 28 0 10 11 0 0 79 21 20
2019 Administration and operations 66 26 5 1 1 1 0 93 2 84
2019 Human resources 59 28 6 5 2 0 0 87 8 199
2019 Financial management 66 26 4 0 4 0 0 92 4 24
2019 Information management 41 33 7 11 8 0 0 74 19 15
2019 Information technology 46 26 14 7 5 0 2 73 13 58
2019 Internal audit 54 39 7 0 0 0 0 93 0 17
2019 Evaluation 42 32 13 11 2 0 0 74 13 55
2019 Data sciences 53 22 11 5 2 7 0 81 8 39
2019 Policy 67 33 0 0 0 0 0 100 0 26
2019 Project management 64 25 5 6 0 0 0 89 6 19
2019 Other services to the public 64 8 9 11 9 0 0 72 19 12
2019 None of the above 45 29 5 13 7 2 0 75 20 33
2018 Client contact centre 50 32 9 0 9 0 0 82 9 20
2018 Compliance, inspection and enforcement 33 59 0 8 0 0 0 92 8 12
2018 Communications or public affairs 67 22 4 8 0 0 0 89 8 25
2018 Administration and operations 62 29 3 3 3 0 0 91 6 80
2018 Human resources 48 30 9 8 5 0 0 78 12 150
2018 Financial management 48 52 0 0 0 0 0 100 0 23
2018 Information technology 42 27 8 18 5 0 0 69 23 50
2018 Internal audit 42 29 7 14 8 0 0 71 22 14
2018 Evaluation 48 31 14 0 2 0 4 83 2 49
2018 Data sciences 56 31 0 4 9 0 0 87 13 23
2018 Policy 61 34 0 5 0 0 0 95 5 20
2018 Project management 57 35 8 0 0 0 0 92 0 16
2018 None of the above 60 22 12 3 4 0 0 82 6 30

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 54 12 3 11 11 5 4 72 25 25
2022 Compliance, inspection and enforcement 10 24 26 26 14 0 0 34 39 20
2022 Communications or public affairs 47 31 10 8 4 0 0 78 12 25
2022 Administration and operations 47 23 14 5 10 0 2 71 15 75
2022 Human resources 40 33 14 8 5 1 0 73 13 180
2022 Financial management 31 47 18 0 4 0 0 78 4 20
2022 Information management 46 39 15 0 0 0 0 85 0 10
2022 Information technology 51 22 13 5 4 3 2 76 10 60
2022 Evaluation 56 26 8 8 2 0 0 82 10 40
2022 Data sciences 38 45 6 9 3 0 0 82 12 30
2022 Policy 51 19 21 0 9 0 0 70 9 10
2022 Project management 33 42 14 12 0 0 0 74 12 20
2022 Other services to the public 43 23 34 0 0 0 0 66 0 15
2022 None of the above 34 35 15 6 10 0 0 69 16 30
2020 Client contact centre 52 26 7 7 7 0 0 78 14 14
2020 Communications or public affairs 41 26 21 0 13 0 0 66 13 25
2020 Administration and operations 41 29 15 6 7 0 1 71 13 87
2020 Human resources 36 31 10 13 9 1 0 68 22 172
2020 Financial management 23 43 21 9 6 0 0 65 14 20
2020 Information management 75 7 9 0 9 0 0 82 9 11
2020 Information technology 34 34 14 14 5 0 0 67 19 41
2020 Internal audit 47 39 10 5 0 0 0 85 5 17
2020 Evaluation 58 31 5 6 0 0 0 89 6 55
2020 Data sciences 71 17 0 8 4 0 0 88 12 23
2020 Policy 63 27 5 5 0 0 0 90 5 19
2020 Other services to the public 54 12 20 7 6 0 0 66 13 15
2020 None of the above 41 30 18 3 7 0 0 71 10 27
2019 Client contact centre 53 18 25 0 0 0 4 74 0 21
2019 Compliance, inspection and enforcement 63 22 7 0 7 0 0 85 7 13
2019 Communications or public affairs 62 20 18 0 0 0 0 82 0 20
2019 Administration and operations 52 37 9 2 0 0 0 89 2 84
2019 Human resources 43 32 12 8 4 0 0 76 12 199
2019 Financial management 55 26 16 3 0 0 0 81 3 24
2019 Information management 44 31 17 0 8 0 0 75 8 15
2019 Information technology 46 31 19 1 4 0 0 77 5 58
2019 Internal audit 53 47 0 0 0 0 0 100 0 17
2019 Evaluation 49 27 16 4 4 0 0 76 7 54
2019 Data sciences 62 21 5 7 5 0 0 83 12 39
2019 Policy 49 33 15 0 4 0 0 82 4 26
2019 Project management 38 40 19 0 4 0 0 77 4 19
2019 Other services to the public 39 50 0 0 11 0 0 89 11 12
2019 None of the above 45 19 12 14 11 0 0 63 24 33
2018 Client contact centre 53 15 24 4 0 0 4 71 4 21
2018 Compliance, inspection and enforcement 17 41 16 25 0 0 0 59 25 12
2018 Communications or public affairs 38 54 8 0 0 0 0 92 0 25
2018 Administration and operations 60 23 11 3 1 0 1 85 4 81
2018 Human resources 40 23 16 11 10 0 1 63 21 150
2018 Financial management 45 27 21 0 6 0 0 72 6 23
2018 Information technology 29 29 19 19 4 0 0 58 23 49
2018 Internal audit 42 36 0 7 15 0 0 79 21 14
2018 Evaluation 59 21 12 4 2 0 2 81 6 48
2018 Data sciences 49 34 13 0 4 0 0 83 4 23
2018 Policy 52 29 10 5 5 0 0 80 10 20
2018 Project management 51 32 6 6 5 0 0 83 11 16
2018 None of the above 51 26 16 3 0 0 3 80 4 30

Question 29. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).

The question content has been modified from the 2020 PSES, see Question number concordance
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 48 25 7 0 15 0 5 77 16 25
2022 Compliance, inspection and enforcement 57 26 12 0 0 5 0 87 0 20
2022 Communications or public affairs 81 19 0 0 0 0 0 100 0 25
2022 Administration and operations 71 18 5 1 3 0 2 91 4 75
2022 Human resources 69 21 4 3 2 1 1 91 5 180
2022 Financial management 64 31 0 0 0 4 0 100 0 20
2022 Information management 76 14 0 0 0 9 0 100 0 10
2022 Information technology 75 16 3 2 3 1 0 92 5 60
2022 Evaluation 65 22 2 4 0 5 2 93 5 40
2022 Data sciences 68 12 5 0 3 13 0 92 3 30
2022 Policy 90 10 0 0 0 0 0 100 0 10
2022 Project management 72 13 0 6 0 4 5 94 6 20
2022 Other services to the public 62 21 6 0 10 0 0 83 10 15
2022 None of the above 57 31 0 4 4 0 4 92 8 30

Mobility and retention

Question 56_1. Do you intend to leave your current position in the next two years?

The question content has been modified from the 2020 PSES, see Question number concordance
In order to make historical trend analysis, Q56 has followed same format as last year. This means Q56_1 is same as Q53 in the 2020 PSES, and Q56_2 is same as Q54 in the 2020 PSES.
Survey year Demographic Yes
(%)		 No
(%)		 Unsure
(%)		 Total responses
2022 Client contact centre 27 28 45 20
2022 Compliance, inspection and enforcement 57 32 11 20
2022 Communications or public affairs 39 22 39 25
2022 Administration and operations 41 26 32 75
2022 Human resources 47 23 30 180
2022 Financial management 33 39 27 20
2022 Information management 46 30 25 10
2022 Information technology 44 26 30 60
2022 Evaluation 32 41 27 40
2022 Data sciences 41 24 35 30
2022 Policy 30 20 50 10
2022 Project management 46 40 14 20
2022 Other services to the public 42 28 30 15
2022 None of the above 51 33 17 30
2020 Client contact centre 26 47 26 14
2020 Communications or public affairs 41 27 32 25
2020 Administration and operations 39 29 32 88
2020 Human resources 47 26 27 173
2020 Financial management 51 38 11 20
2020 Information management 46 31 23 11
2020 Information technology 34 47 19 41
2020 Internal audit 66 11 23 17
2020 Evaluation 16 39 45 55
2020 Data sciences 25 48 28 23
2020 Policy 40 26 34 19
2020 Other services to the public 46 27 27 15
2020 None of the above 25 34 41 27
2019 Client contact centre 21 35 44 21
2019 Compliance, inspection and enforcement 15 44 41 13
2019 Communications or public affairs 36 26 38 20
2019 Administration and operations 43 21 36 83
2019 Human resources 42 23 36 198
2019 Financial management 42 28 31 24
2019 Information management 65 8 27 15
2019 Information technology 42 24 33 59
2019 Internal audit 51 0 49 18
2019 Evaluation 28 30 42 55
2019 Data sciences 59 27 14 39
2019 Policy 36 33 31 26
2019 Project management 42 28 30 19
2019 Other services to the public 44 39 17 12
2019 None of the above 43 41 17 33
2018 Client contact centre 33 49 18 21
2018 Compliance, inspection and enforcement 41 17 41 12
2018 Communications or public affairs 34 23 43 25
2018 Administration and operations 47 21 31 81
2018 Human resources 41 19 40 150
2018 Financial management 37 32 31 23
2018 Information technology 46 25 28 50
2018 Internal audit 66 14 20 14
2018 Evaluation 14 54 32 49
2018 Data sciences 35 31 34 23
2018 Policy 38 28 33 20
2018 Project management 64 17 18 16
2018 None of the above 29 42 29 30

Question 56_2. Please indicate your reason for leaving.

The question content has been modified from the 2020 PSES, see Question number concordance
In order to make historical trend analysis, Q56 has followed same format as last year. This means Q56_1 is same as Q53 in the 2020 PSES, and Q56_2 is same as Q54 in the 2020 PSES.
Survey year Demographic Yes, to retire
(%)		 Yes, to pursue another position within my department or agency
(%)		 Yes, to pursue a position in another department or agency
(%)		 Yes, to pursue a position outside the federal public service
(%)		 Yes, end of my term, casual or student employment
(%)		 Yes, other reason Specify other reason
(%)		 Total responses
2022 Compliance, inspection and enforcement 0 26 55 0 0 19 10
2022 Administration and operations 11 50 25 5 0 9 30
2022 Human resources 9 36 45 1 2 7 85
2022 Information technology 10 21 28 6 20 15 25
2022 Evaluation 9 32 37 0 11 11 10
2022 Data sciences 0 20 33 9 30 7 10
2022 Project management 0 63 26 0 11 0 10
2022 None of the above 12 24 19 20 10 14 15
2020 Communications or public affairs 11 21 49 11 0 9 10
2020 Administration and operations 9 29 53 0 0 9 34
2020 Human resources 13 28 55 3 0 1 82
2020 Financial management 20 40 22 0 7 11 10
2020 Information technology 8 24 53 0 7 8 14
2020 Internal audit 11 11 71 0 7 0 11
2019 Administration and operations 8 45 28 0 6 12 35
2019 Human resources 6 23 48 3 10 10 79
2019 Financial management 31 39 7 9 13 0 10
2019 Information management 7 18 45 0 22 7 10
2019 Information technology 4 7 47 4 25 13 26
2019 Evaluation 13 6 67 0 7 6 15
2019 Data sciences 0 20 41 0 35 4 22
2019 Policy 20 10 60 0 0 10 10
2019 None of the above 16 16 61 0 0 7 14
2018 Administration and operations 10 29 43 2 13 2 37
2018 Human resources 6 33 55 2 0 3 60
2018 Information technology 9 26 41 4 16 4 23
2018 Project management 0 28 49 0 23 0 10
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 34 54 4 9 0 0 0 88 9 25
2022 Compliance, inspection and enforcement 58 31 6 5 0 0 0 89 5 20
2022 Communications or public affairs 49 34 5 13 0 0 0 83 13 25
2022 Administration and operations 56 40 3 0 1 0 0 96 1 75
2022 Human resources 51 38 6 4 1 1 0 89 5 180
2022 Financial management 50 50 0 0 0 0 0 100 0 20
2022 Information management 33 57 10 0 0 0 0 90 0 10
2022 Information technology 43 43 8 3 3 0 0 86 6 60
2022 Evaluation 67 24 6 2 0 0 0 92 2 40
2022 Data sciences 50 30 17 3 0 0 0 80 3 30
2022 Policy 40 50 0 10 0 0 0 90 10 10
2022 Project management 43 51 0 6 0 0 0 94 6 20
2022 Other services to the public 45 33 16 0 6 0 0 79 6 15
2022 None of the above 41 39 4 6 10 0 0 80 16 30
2020 Client contact centre 53 32 7 7 0 0 0 86 7 14
2020 Communications or public affairs 67 24 4 4 0 0 0 91 4 25
2020 Administration and operations 52 32 9 4 1 0 1 86 5 88
2020 Human resources 52 36 7 4 1 0 0 88 5 173
2020 Financial management 74 23 3 0 0 0 0 97 0 20
2020 Information management 21 49 0 7 23 0 0 70 30 11
2020 Information technology 53 31 13 3 0 0 0 84 3 41
2020 Internal audit 64 36 0 0 0 0 0 100 0 17
2020 Evaluation 60 29 6 4 2 0 0 89 6 55
2020 Data sciences 56 30 4 0 10 0 0 86 10 23
2020 Policy 52 22 10 15 0 0 0 74 15 19
2020 Other services to the public 58 34 8 0 0 0 0 92 0 15
2020 None of the above 50 43 7 0 0 0 0 93 0 27
2019 Client contact centre 56 38 6 0 0 0 0 94 0 21
2019 Compliance, inspection and enforcement 85 7 7 0 0 0 0 93 0 13
2019 Communications or public affairs 50 35 10 5 0 0 0 85 5 20
2019 Administration and operations 37 51 9 2 1 0 0 88 3 84
2019 Human resources 50 40 6 3 2 0 0 89 5 199
2019 Financial management 61 29 0 0 4 6 0 95 5 23
2019 Information management 47 40 14 0 0 0 0 86 0 15
2019 Information technology 42 37 10 4 5 2 0 80 9 58
2019 Internal audit 55 32 6 6 0 0 0 88 6 18
2019 Evaluation 46 45 7 2 0 0 0 91 2 55
2019 Data sciences 45 38 10 5 2 0 0 83 7 39
2019 Policy 46 41 4 9 0 0 0 87 9 26
2019 Project management 35 49 10 0 6 0 0 84 6 19
2019 Other services to the public 54 27 19 0 0 0 0 81 0 12
2019 None of the above 59 25 10 3 0 3 0 87 3 32
2018 Client contact centre 46 39 6 0 9 0 0 85 9 21
2018 Compliance, inspection and enforcement 34 49 16 0 0 0 0 84 0 12
2018 Communications or public affairs 31 54 8 8 0 0 0 84 8 25
2018 Administration and operations 45 37 15 2 1 0 0 82 3 81
2018 Human resources 41 43 10 2 3 0 1 85 5 148
2018 Financial management 58 28 14 0 0 0 0 86 0 23
2018 Information technology 35 42 12 5 6 0 0 77 11 50
2018 Internal audit 63 22 8 7 0 0 0 86 7 14
2018 Evaluation 64 26 8 0 2 0 0 90 2 49
2018 Data sciences 35 56 0 4 4 0 0 91 9 23
2018 Policy 66 24 10 0 0 0 0 90 0 20
2018 Project management 47 38 15 0 0 0 0 85 0 16
2018 None of the above 47 38 5 6 4 0 0 85 10 30

Question 37. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 22 58 12 3 5 0 0 80 8 25
2022 Compliance, inspection and enforcement 36 48 6 10 0 0 0 84 10 20
2022 Communications or public affairs 43 30 0 27 0 0 0 73 27 25
2022 Administration and operations 35 43 15 5 2 0 0 78 7 75
2022 Human resources 24 45 12 12 4 2 0 71 17 180
2022 Financial management 37 63 0 0 0 0 0 100 0 20
2022 Information management 17 49 17 17 0 0 0 67 17 10
2022 Information technology 17 53 10 7 9 5 0 73 17 60
2022 Evaluation 11 45 20 17 3 4 0 58 21 40
2022 Data sciences 44 41 6 8 0 0 0 86 8 30
2022 Policy 30 48 22 0 0 0 0 78 0 10
2022 Project management 33 42 25 0 0 0 0 75 0 20
2022 Other services to the public 15 58 12 16 0 0 0 72 16 15
2022 None of the above 21 41 17 11 11 0 0 61 22 30
2020 Client contact centre 26 41 26 7 0 0 0 67 7 14
2020 Communications or public affairs 48 38 7 7 0 0 0 86 7 25
2020 Administration and operations 46 40 10 3 0 0 0 86 3 88
2020 Human resources 30 50 9 8 1 2 0 82 9 173
2020 Financial management 50 40 10 0 0 0 0 90 0 20
2020 Information management 30 25 15 16 14 0 0 55 30 11
2020 Information technology 31 51 7 8 3 0 0 82 11 41
2020 Internal audit 43 46 11 0 0 0 0 89 0 17
2020 Evaluation 21 50 11 13 0 5 0 74 14 55
2020 Data sciences 40 38 4 9 10 0 0 77 18 23
2020 Policy 42 37 10 10 0 0 0 79 10 19
2020 Other services to the public 18 53 29 0 0 0 0 71 0 15
2020 None of the above 24 52 14 7 0 4 0 79 7 27
2019 Client contact centre 46 40 10 4 0 0 0 86 4 21
2019 Compliance, inspection and enforcement 26 74 0 0 0 0 0 100 0 13
2019 Communications or public affairs 40 30 9 16 5 0 0 70 21 20
2019 Administration and operations 37 47 6 9 0 1 0 85 9 84
2019 Human resources 38 43 9 8 1 1 0 82 9 199
2019 Financial management 33 58 4 0 0 5 0 96 0 24
2019 Information management 23 57 13 0 0 6 0 86 0 15
2019 Information technology 23 37 25 12 3 0 0 60 15 57
2019 Internal audit 48 39 6 6 0 0 0 88 6 18
2019 Evaluation 25 55 16 4 0 0 0 81 4 55
2019 Data sciences 25 47 13 0 7 8 0 78 8 39
2019 Policy 32 55 4 9 0 0 0 87 9 26
2019 Project management 33 49 12 6 0 0 0 82 6 19
2019 Other services to the public 37 52 0 11 0 0 0 89 11 12
2019 None of the above 28 59 0 10 0 3 0 90 10 32
2018 Client contact centre 46 40 4 4 0 6 0 91 5 21
2018 Compliance, inspection and enforcement 17 42 33 8 0 0 0 59 8 12
2018 Communications or public affairs 27 58 4 12 0 0 0 84 12 25
2018 Administration and operations 42 31 12 10 0 4 1 77 10 80
2018 Human resources 26 45 15 10 2 1 1 73 12 149
2018 Financial management 54 31 11 4 0 0 0 86 4 23
2018 Information technology 25 45 12 8 7 2 0 72 16 49
2018 Internal audit 16 60 16 8 0 0 0 76 8 13
2018 Evaluation 27 47 14 4 6 2 0 75 10 48
2018 Data sciences 35 52 5 0 9 0 0 87 9 23
2018 Policy 48 38 9 5 0 0 0 86 5 20
2018 Project management 42 33 14 6 5 0 0 75 11 16
2018 None of the above 23 30 18 29 0 0 0 53 29 30

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 0 15 51 21 4 0 8 27 17 25
2022 Compliance, inspection and enforcement 0 27 31 31 11 0 0 42 27 20
2022 Communications or public affairs 0 16 38 25 21 0 0 46 16 25
2022 Administration and operations 2 25 37 16 18 0 2 34 27 75
2022 Human resources 12 21 37 20 10 0 1 30 33 180
2022 Financial management 0 18 43 21 13 0 5 36 19 20
2022 Information management 8 6 59 26 0 0 0 26 15 10
2022 Information technology 6 25 45 15 8 1 0 23 31 60
2022 Evaluation 0 9 23 37 26 0 5 66 10 40
2022 Data sciences 0 25 39 21 15 0 0 36 25 30
2022 Policy 18 0 22 40 20 0 0 60 18 10
2022 Project management 5 21 58 11 5 0 0 15 27 20
2022 Other services to the public 7 6 55 7 25 0 0 32 13 15
2022 None of the above 23 6 32 25 6 9 0 34 31 30
2020 Client contact centre 0 22 38 40 0 0 0 40 22 14
2020 Communications or public affairs 9 19 44 24 4 0 0 29 28 25
2020 Administration and operations 8 24 30 24 10 2 1 35 34 87
2020 Human resources 11 29 36 18 5 0 0 24 40 173
2020 Financial management 0 11 44 29 11 0 5 42 11 20
2020 Information management 30 16 30 17 7 0 0 24 46 11
2020 Information technology 24 27 30 18 1 0 0 19 51 41
2020 Internal audit 11 6 34 37 13 0 0 50 16 17
2020 Evaluation 8 9 29 36 16 0 2 53 17 55
2020 Data sciences 10 25 39 15 12 0 0 27 34 23
2020 Policy 17 27 36 20 0 0 0 20 44 19
2020 Other services to the public 7 45 7 28 12 0 0 41 52 14
2020 None of the above 4 19 35 26 15 0 0 42 23 26
2019 Client contact centre 0 17 29 34 14 0 6 52 18 21
2019 Compliance, inspection and enforcement 7 22 37 15 19 0 0 33 30 13
2019 Communications or public affairs 10 20 36 24 10 0 0 35 30 20
2019 Administration and operations 1 23 37 21 17 1 0 39 24 82
2019 Human resources 9 16 38 27 7 0 2 35 26 199
2019 Financial management 0 12 35 35 18 0 0 53 12 24
2019 Information management 8 23 48 6 0 15 0 7 37 15
2019 Information technology 23 13 48 11 3 0 2 15 36 58
2019 Internal audit 0 19 41 22 12 0 6 37 20 18
2019 Evaluation 2 9 26 23 38 0 2 63 11 55
2019 Data sciences 5 27 41 17 11 0 0 28 32 39
2019 Policy 9 13 55 19 4 0 0 23 22 26
2019 Project management 0 38 39 16 0 0 7 17 41 19
2019 Other services to the public 11 19 22 8 31 0 9 43 33 12
2019 None of the above 3 11 38 36 9 2 0 46 15 33
2018 Client contact centre 12 25 28 19 15 0 0 34 37 21
2018 Compliance, inspection and enforcement 16 16 50 17 0 0 0 17 33 12
2018 Communications or public affairs 12 16 35 23 14 0 0 37 28 25
2018 Administration and operations 7 21 37 22 10 2 2 33 29 80
2018 Human resources 9 32 33 20 4 0 1 25 42 148
2018 Financial management 8 4 39 28 21 0 0 49 12 23
2018 Information technology 18 35 31 9 2 2 2 11 56 49
2018 Internal audit 0 14 49 30 7 0 0 37 14 14
2018 Evaluation 2 6 20 34 32 2 4 70 9 49
2018 Data sciences 22 13 47 4 9 4 0 14 37 23
2018 Policy 9 5 33 27 10 5 11 43 17 20
2018 Project management 0 24 64 0 12 0 0 12 24 16
2018 None of the above 3 17 35 16 29 0 0 44 20 30

Question 18b. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 8 13 52 6 7 6 8 14 25 25
2022 Compliance, inspection and enforcement 33 21 33 9 0 0 4 10 56 20
2022 Communications or public affairs 21 39 30 6 4 0 0 10 60 25
2022 Administration and operations 2 24 32 19 15 1 6 37 29 75
2022 Human resources 20 27 30 15 6 1 1 22 48 180
2022 Financial management 9 19 50 14 4 0 5 19 29 20
2022 Information management 17 23 40 0 10 0 11 11 45 10
2022 Information technology 20 28 33 13 5 1 0 19 48 60
2022 Evaluation 0 13 29 17 30 0 11 53 15 40
2022 Data sciences 19 28 14 20 18 0 0 38 48 30
2022 Project management 9 28 43 15 4 0 0 19 38 20
2022 Other services to the public 28 11 22 15 16 0 8 34 43 15
2022 None of the above 14 15 41 13 4 4 9 20 33 30
2020 Client contact centre 0 42 32 6 13 7 0 21 45 14
2020 Communications or public affairs 20 29 32 4 10 4 0 15 51 25
2020 Administration and operations 13 26 30 17 12 2 0 29 40 87
2020 Human resources 21 27 26 16 6 2 2 23 50 173
2020 Financial management 0 14 31 36 14 0 5 52 15 20
2020 Information management 30 9 37 8 16 0 0 24 39 11
2020 Information technology 16 19 39 19 5 1 0 25 36 41
2020 Internal audit 11 23 19 28 14 5 0 45 36 17
2020 Evaluation 13 22 32 14 14 2 2 30 37 55
2020 Data sciences 22 22 36 12 8 0 0 20 44 23
2020 Policy 15 32 38 15 0 0 0 15 48 19
2020 Other services to the public 14 26 30 13 18 0 0 31 40 15
2020 None of the above 0 32 19 23 22 0 4 47 33 27
2019 Client contact centre 4 22 37 9 21 0 6 32 28 21
2019 Compliance, inspection and enforcement 22 0 52 7 19 0 0 26 22 13
2019 Communications or public affairs 31 31 14 18 5 0 0 23 62 20
2019 Administration and operations 8 24 26 23 15 4 1 40 34 83
2019 Human resources 11 27 30 17 10 3 2 29 40 200
2019 Financial management 4 9 38 19 30 0 0 50 12 24
2019 Information management 5 28 26 35 0 6 0 38 35 15
2019 Information technology 23 26 36 9 2 2 2 11 52 57
2019 Internal audit 16 25 28 5 26 0 0 31 41 18
2019 Evaluation 5 21 20 22 15 4 13 44 31 54
2019 Data sciences 31 13 26 17 13 0 0 30 44 39
2019 Policy 7 29 46 11 7 0 0 18 36 26
2019 Project management 4 10 41 40 5 0 0 45 14 19
2019 Other services to the public 0 16 19 25 31 0 9 61 17 12
2019 None of the above 10 25 27 16 19 2 0 36 36 33
2018 Client contact centre 10 27 39 4 20 0 0 24 37 21
2018 Compliance, inspection and enforcement 16 42 25 17 0 0 0 17 58 12
2018 Communications or public affairs 22 31 23 8 8 4 4 16 58 25
2018 Administration and operations 14 28 30 16 10 0 2 26 43 80
2018 Human resources 14 24 39 16 5 1 1 22 39 150
2018 Financial management 10 31 18 22 10 4 4 35 45 23
2018 Information technology 18 24 30 14 4 8 2 20 47 50
2018 Internal audit 21 14 35 22 8 0 0 30 35 14
2018 Evaluation 13 12 24 14 32 0 4 48 26 49
2018 Data sciences 9 53 22 8 9 0 0 17 61 23
2018 Policy 9 19 29 27 5 5 5 35 32 20
2018 Project management 17 30 35 6 12 0 0 17 47 16
2018 None of the above 6 19 25 15 31 0 4 48 26 30

Question 18c. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 0 7 38 27 11 0 17 46 9 25
2022 Compliance, inspection and enforcement 36 10 32 15 7 0 0 22 46 20
2022 Communications or public affairs 13 14 38 19 15 0 0 34 27 25
2022 Administration and operations 4 11 42 26 17 0 0 43 15 75
2022 Human resources 9 15 31 32 10 1 2 44 25 180
2022 Financial management 0 19 22 41 13 0 5 57 20 20
2022 Information management 0 0 24 22 43 0 11 73 0 10
2022 Information technology 12 11 27 31 17 0 2 48 24 60
2022 Evaluation 2 9 14 27 43 3 2 74 11 40
2022 Data sciences 5 3 42 23 26 0 0 50 8 30
2022 Policy 9 0 31 30 30 0 0 60 9 10
2022 Project management 5 13 53 22 9 0 0 30 17 20
2022 Other services to the public 7 7 31 23 22 10 0 51 15 15
2022 None of the above 10 3 36 35 4 4 9 45 15 30
2020 Client contact centre 7 7 45 27 13 0 0 40 15 14
2020 Communications or public affairs 9 30 29 26 7 0 0 32 38 25
2020 Administration and operations 9 20 19 33 15 2 1 50 30 87
2020 Human resources 10 17 35 28 9 1 0 38 28 173
2020 Financial management 5 3 33 39 15 0 5 56 9 20
2020 Information management 9 9 7 35 40 0 0 75 18 11
2020 Information technology 10 25 22 31 12 0 0 43 35 40
2020 Internal audit 6 5 45 23 21 0 0 45 11 17
2020 Evaluation 4 12 20 29 32 0 2 63 17 55
2020 Data sciences 9 16 37 26 12 0 0 38 25 23
2020 Policy 10 10 21 54 5 0 0 59 21 19
2020 Other services to the public 0 27 20 28 24 0 0 52 27 15
2020 None of the above 4 17 27 41 12 0 0 52 20 25
2019 Client contact centre 0 10 15 52 16 0 6 73 11 21
2019 Compliance, inspection and enforcement 7 7 30 30 26 0 0 56 15 13
2019 Communications or public affairs 5 24 30 35 6 0 0 40 29 20
2019 Administration and operations 4 16 25 36 17 3 0 54 20 83
2019 Human resources 4 12 35 28 19 1 0 48 16 197
2019 Financial management 0 4 35 34 26 0 0 61 4 23
2019 Information management 17 13 18 32 13 6 0 48 32 15
2019 Information technology 9 19 28 25 16 0 4 42 29 58
2019 Internal audit 0 5 43 33 19 0 0 52 5 18
2019 Evaluation 0 4 25 36 30 2 4 70 4 55
2019 Data sciences 5 13 28 24 31 0 0 55 17 39
2019 Policy 0 15 29 39 17 0 0 56 15 26
2019 Project management 0 5 46 40 10 0 0 49 5 19
2019 Other services to the public 0 11 31 19 31 0 9 55 12 12
2019 None of the above 3 8 43 17 26 2 0 44 12 33
2018 Client contact centre 12 16 16 20 36 0 0 56 27 21
2018 Compliance, inspection and enforcement 8 25 33 34 0 0 0 34 33 12
2018 Communications or public affairs 4 35 31 26 4 0 0 30 39 25
2018 Administration and operations 3 12 34 29 21 0 1 50 16 79
2018 Human resources 6 12 44 25 11 2 1 37 18 150
2018 Financial management 14 4 28 41 13 0 0 54 19 23
2018 Information technology 3 33 18 34 2 4 6 40 40 50
2018 Internal audit 0 22 49 29 0 0 0 29 22 14
2018 Evaluation 2 4 22 38 30 0 4 71 6 49
2018 Data sciences 9 18 47 9 18 0 0 27 26 23
2018 Policy 5 18 19 43 5 5 5 53 26 20
2018 Project management 0 32 18 32 17 0 0 50 32 16
2018 None of the above 3 12 26 27 29 3 0 57 16 30

Question 18d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 7 10 32 16 11 6 17 36 22 25
2022 Compliance, inspection and enforcement 36 9 44 5 5 0 0 11 45 20
2022 Communications or public affairs 11 21 22 28 17 0 0 46 32 25
2022 Administration and operations 12 14 30 23 19 1 1 42 26 75
2022 Human resources 18 21 27 22 12 0 0 34 39 180
2022 Financial management 0 41 22 17 10 0 10 29 46 20
2022 Information management 22 8 14 18 37 0 0 55 30 10
2022 Information technology 18 21 21 14 22 1 2 37 41 60
2022 Evaluation 4 16 17 18 37 3 5 60 21 40
2022 Data sciences 9 12 20 28 31 0 0 59 21 30
2022 Policy 18 0 22 20 40 0 0 60 18 10
2022 Project management 5 27 35 29 5 0 0 33 32 20
2022 Other services to the public 20 5 20 16 15 24 0 40 33 15
2022 None of the above 19 13 24 22 19 4 0 42 32 30
2020 Client contact centre 0 15 39 33 13 0 0 46 15 14
2020 Communications or public affairs 23 28 34 8 7 0 0 15 51 25
2020 Administration and operations 17 18 22 21 19 2 1 40 36 87
2020 Human resources 13 26 26 27 7 1 1 34 39 173
2020 Financial management 0 26 28 26 19 0 0 45 26 20
2020 Information management 18 7 45 7 23 0 0 30 25 11
2020 Information technology 30 19 20 23 5 0 3 29 50 41
2020 Internal audit 11 0 27 37 26 0 0 62 11 17
2020 Evaluation 2 19 24 27 29 0 0 55 20 55
2020 Data sciences 9 30 13 22 27 0 0 49 39 23
2020 Policy 15 5 34 25 10 5 5 39 23 19
2020 Other services to the public 13 20 27 8 25 0 7 35 36 15
2020 None of the above 8 12 33 28 19 0 0 46 20 26
2019 Client contact centre 0 13 37 29 15 0 6 47 14 21
2019 Compliance, inspection and enforcement 0 15 37 22 26 0 0 48 15 13
2019 Communications or public affairs 10 16 24 39 6 5 0 47 27 20
2019 Administration and operations 3 11 31 22 24 5 4 50 16 83
2019 Human resources 8 15 28 27 17 3 2 46 24 198
2019 Financial management 0 13 33 27 26 0 0 54 13 24
2019 Information management 36 6 13 29 6 6 5 39 47 15
2019 Information technology 18 18 22 19 18 2 4 39 37 58
2019 Internal audit 0 6 42 32 6 8 6 44 7 18
2019 Evaluation 4 9 31 22 28 2 4 53 14 54
2019 Data sciences 4 14 17 29 29 5 3 62 19 39
2019 Policy 7 4 29 37 17 6 0 58 12 26
2019 Project management 5 10 40 29 15 0 0 45 15 18
2019 Other services to the public 8 11 18 20 42 0 0 62 20 11
2019 None of the above 6 23 19 14 30 5 3 48 32 32
2018 Client contact centre 10 15 27 23 21 0 4 46 26 21
2018 Compliance, inspection and enforcement 17 16 33 34 0 0 0 34 33 12
2018 Communications or public affairs 16 22 39 16 8 0 0 23 38 25
2018 Administration and operations 6 14 29 29 17 0 5 49 21 80
2018 Human resources 14 27 30 17 8 2 2 26 42 149
2018 Financial management 12 20 20 28 21 0 0 49 31 23
2018 Information technology 24 26 16 23 2 6 2 28 55 50
2018 Internal audit 0 22 43 27 8 0 0 35 22 14
2018 Evaluation 6 16 14 26 28 3 6 60 24 49
2018 Data sciences 13 18 17 39 13 0 0 52 31 23
2018 Policy 13 15 14 37 10 5 5 53 31 20
2018 Project management 5 36 14 23 12 0 9 39 46 16
2018 None of the above 4 15 37 10 32 0 3 43 19 30

Question 18e. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 10 23 32 12 4 11 9 19 41 25
2022 Compliance, inspection and enforcement 11 18 35 21 10 0 4 33 31 20
2022 Communications or public affairs 4 8 12 27 34 0 15 72 14 25
2022 Administration and operations 13 31 28 14 13 2 0 27 45 75
2022 Human resources 20 22 25 23 8 1 1 32 43 180
2022 Financial management 13 34 39 4 0 0 11 4 52 20
2022 Information management 0 16 35 14 35 0 0 49 16 10
2022 Information technology 20 21 24 8 11 9 7 22 49 60
2022 Evaluation 14 9 22 20 33 0 2 55 23 40
2022 Data sciences 12 5 34 16 21 12 0 42 20 30
2022 Policy 0 20 19 31 20 0 10 57 22 10
2022 Project management 9 24 24 26 9 0 8 38 36 20
2022 Other services to the public 5 12 27 9 15 24 7 35 26 15
2022 None of the above 19 12 21 10 14 11 13 32 41 30
2020 Client contact centre 0 29 20 32 19 0 0 51 29 14
2020 Communications or public affairs 0 20 17 31 32 0 0 63 20 25
2020 Administration and operations 10 21 24 24 17 3 0 42 32 87
2020 Human resources 5 18 26 31 15 2 2 49 24 172
2020 Financial management 5 6 15 47 14 9 5 71 12 20
2020 Information management 23 23 29 9 16 0 0 25 46 11
2020 Information technology 5 17 43 16 14 4 0 32 23 41
2020 Internal audit 0 5 12 40 38 0 5 82 5 17
2020 Evaluation 9 11 30 19 27 2 2 48 21 55
2020 Data sciences 5 12 21 40 17 4 0 60 18 23
2020 Policy 7 0 27 41 15 5 5 62 8 19
2020 Other services to the public 13 21 27 21 19 0 0 39 33 15
2020 None of the above 9 12 32 23 19 4 0 45 22 25
2019 Client contact centre 0 45 25 19 4 6 0 25 48 21
2019 Compliance, inspection and enforcement 0 0 44 30 26 0 0 56 0 13
2019 Communications or public affairs 5 27 27 9 17 15 0 31 38 19
2019 Administration and operations 6 15 27 29 15 5 2 48 22 83
2019 Human resources 10 17 24 25 13 7 4 43 30 198
2019 Financial management 0 34 28 21 11 5 0 34 36 24
2019 Information management 42 19 13 13 7 6 0 21 65 15
2019 Information technology 17 31 21 13 8 8 2 23 54 57
2019 Internal audit 6 6 32 26 24 0 6 53 13 18
2019 Evaluation 4 20 31 28 14 2 2 43 25 55
2019 Data sciences 2 18 16 20 29 12 2 58 24 38
2019 Policy 7 9 31 29 24 0 0 53 16 26
2019 Project management 4 37 34 25 0 0 0 25 41 18
2019 Other services to the public 0 38 6 16 31 0 9 52 42 12
2019 None of the above 10 24 24 18 17 5 3 38 37 33
2018 Client contact centre 20 33 25 10 11 0 0 21 53 21
2018 Compliance, inspection and enforcement 33 0 41 17 0 0 8 19 36 12
2018 Communications or public affairs 12 10 31 19 19 4 4 42 24 25
2018 Administration and operations 16 24 19 19 17 3 2 38 42 78
2018 Human resources 23 25 23 17 9 3 1 27 49 149
2018 Financial management 16 16 38 18 13 0 0 31 31 23
2018 Information technology 34 24 24 8 0 8 2 8 64 50
2018 Internal audit 0 22 35 36 7 0 0 43 22 14
2018 Evaluation 2 30 26 16 14 9 2 34 36 49
2018 Data sciences 13 26 26 26 9 0 0 35 39 23
2018 Policy 5 9 19 34 22 5 5 62 16 20
2018 Project management 29 26 21 12 11 0 0 23 55 16
2018 None of the above 3 22 27 11 35 0 3 47 25 30

Question 18f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 0 21 47 17 7 4 5 26 23 25
2022 Compliance, inspection and enforcement 33 22 25 10 7 0 4 17 57 20
2022 Communications or public affairs 12 23 29 7 25 4 0 33 36 25
2022 Administration and operations 9 19 35 19 11 3 3 32 31 75
2022 Human resources 16 22 35 18 8 1 0 26 39 180
2022 Financial management 13 14 37 21 4 0 10 27 31 20
2022 Information management 9 7 55 9 10 11 0 21 18 10
2022 Information technology 23 15 37 9 8 1 7 18 41 60
2022 Evaluation 4 9 22 30 28 2 5 62 14 40
2022 Data sciences 9 2 42 20 18 3 6 41 12 30
2022 Policy 0 12 40 18 20 0 10 43 13 10
2022 Project management 5 19 39 24 4 0 8 31 26 20
2022 Other services to the public 7 6 32 20 13 14 8 43 17 15
2022 None of the above 10 15 25 20 14 7 8 40 30 30
2020 Client contact centre 7 22 38 6 19 7 0 27 31 14
2020 Communications or public affairs 11 13 36 24 16 0 0 40 24 25
2020 Administration and operations 8 19 38 19 14 2 0 33 28 87
2020 Human resources 15 26 32 18 7 1 0 25 42 172
2020 Financial management 5 6 45 31 9 0 5 42 11 20
2020 Information management 16 9 28 31 16 0 0 47 25 11
2020 Information technology 17 16 38 20 4 4 0 25 35 41
2020 Internal audit 11 5 28 23 27 0 5 53 17 17
2020 Evaluation 14 15 24 25 20 2 0 46 30 55
2020 Data sciences 18 17 27 35 4 0 0 38 35 23
2020 Policy 17 12 36 21 10 5 0 32 30 19
2020 Other services to the public 7 14 13 42 18 0 6 63 22 15
2020 None of the above 8 23 22 32 15 0 0 47 31 26
2019 Client contact centre 0 24 39 19 12 0 6 33 25 21
2019 Compliance, inspection and enforcement 7 7 37 30 19 0 0 48 15 13
2019 Communications or public affairs 21 27 16 25 0 5 5 28 54 19
2019 Administration and operations 6 22 34 18 13 5 3 34 30 84
2019 Human resources 8 19 38 24 10 0 1 34 28 199
2019 Financial management 4 17 34 25 21 0 0 45 21 24
2019 Information management 13 30 18 33 0 6 0 35 46 15
2019 Information technology 19 18 31 16 8 5 2 27 40 58
2019 Internal audit 5 21 11 27 6 17 12 47 37 18
2019 Evaluation 5 11 32 30 18 2 2 49 17 55
2019 Data sciences 18 20 24 18 18 2 0 37 39 39
2019 Policy 7 11 39 22 12 9 0 37 20 26
2019 Project management 4 5 35 40 5 6 5 51 10 19
2019 Other services to the public 8 25 15 16 27 0 9 48 36 12
2019 None of the above 3 27 25 19 20 2 3 41 32 33
2018 Client contact centre 10 12 37 18 22 0 0 40 23 20
2018 Compliance, inspection and enforcement 25 16 33 26 0 0 0 26 41 12
2018 Communications or public affairs 16 22 39 12 8 4 0 20 39 25
2018 Administration and operations 8 24 36 17 10 3 2 28 34 81
2018 Human resources 13 25 38 14 4 4 1 20 41 150
2018 Financial management 4 18 36 29 13 0 0 42 22 23
2018 Information technology 19 17 28 18 4 11 4 26 42 49
2018 Internal audit 8 28 35 21 8 0 0 29 36 14
2018 Evaluation 8 10 35 21 19 3 4 42 20 48
2018 Data sciences 17 31 22 17 13 0 0 30 48 23
2018 Policy 10 28 23 20 14 5 0 35 40 20
2018 Project management 6 18 58 0 11 6 0 12 26 16
2018 None of the above 6 19 27 16 26 0 6 44 27 30

Question 18g. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 0 9 46 25 11 5 5 40 10 25
2022 Compliance, inspection and enforcement 5 12 32 34 12 0 4 49 18 20
2022 Communications or public affairs 4 0 43 30 22 0 0 53 4 25
2022 Administration and operations 13 14 39 20 13 0 1 33 28 75
2022 Human resources 5 15 33 30 17 0 1 47 20 180
2022 Financial management 13 19 29 15 14 0 11 31 36 20
2022 Information management 0 7 41 22 29 0 0 52 7 10
2022 Information technology 4 16 24 25 22 4 6 51 22 60
2022 Evaluation 6 11 25 21 34 0 2 57 17 40
2022 Data sciences 6 8 40 27 13 0 6 42 15 30
2022 Policy 0 10 42 28 20 0 0 48 10 10
2022 Project management 0 5 40 38 14 0 4 54 5 20
2022 Other services to the public 0 5 42 23 29 0 0 53 5 15
2022 None of the above 16 7 29 23 14 0 11 42 26 30
2020 Client contact centre 0 29 32 19 19 0 0 39 29 14
2020 Communications or public affairs 13 17 29 26 15 0 0 41 30 25
2020 Administration and operations 16 26 35 16 6 1 0 22 43 88
2020 Human resources 15 32 32 16 5 0 0 21 47 173
2020 Financial management 16 29 31 23 0 0 0 23 45 20
2020 Information management 14 9 31 21 25 0 0 46 23 11
2020 Information technology 1 26 20 39 11 3 0 52 28 41
2020 Internal audit 12 40 30 18 0 0 0 18 52 17
2020 Evaluation 15 26 38 14 7 0 0 22 40 55
2020 Data sciences 10 18 48 25 0 0 0 25 27 23
2020 Policy 5 22 43 20 10 0 0 30 27 19
2020 Other services to the public 6 35 27 19 12 0 0 31 41 15
2020 None of the above 0 24 52 19 4 0 0 24 24 25
2019 Client contact centre 10 45 19 15 11 0 0 25 55 20
2019 Compliance, inspection and enforcement 0 44 22 26 0 7 0 28 48 13
2019 Communications or public affairs 20 15 35 19 10 0 0 29 35 20
2019 Administration and operations 20 30 22 15 11 1 1 26 51 83
2019 Human resources 17 26 34 16 7 1 0 23 43 198
2019 Financial management 0 34 33 16 18 0 0 34 34 24
2019 Information management 9 51 21 13 0 6 0 14 64 15
2019 Information technology 9 17 37 23 9 2 4 33 28 58
2019 Internal audit 17 27 36 14 0 0 6 15 47 18
2019 Evaluation 12 25 35 17 11 0 0 28 38 55
2019 Data sciences 29 31 24 10 6 0 0 16 61 39
2019 Policy 4 40 26 20 10 0 0 30 44 26
2019 Project management 9 34 33 7 10 0 7 18 46 19
2019 Other services to the public 24 22 23 16 15 0 0 31 46 12
2019 None of the above 14 31 29 19 4 2 0 24 46 33

Question 38. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 16 44 28 12 0 0 0 60 12 25
2022 Compliance, inspection and enforcement 6 41 17 26 0 10 0 51 29 20
2022 Communications or public affairs 15 47 15 11 12 0 0 62 24 25
2022 Administration and operations 20 36 16 17 8 3 0 58 25 75
2022 Human resources 12 33 21 20 10 4 0 47 32 180
2022 Financial management 27 56 5 13 0 0 0 83 13 20
2022 Information management 18 60 6 8 7 0 0 78 15 10
2022 Information technology 9 35 21 14 13 8 0 48 30 60
2022 Evaluation 11 13 24 23 23 5 0 26 49 40
2022 Data sciences 29 32 14 9 4 12 0 70 14 30
2022 Policy 20 10 10 39 21 0 0 30 60 10
2022 Project management 28 58 6 9 0 0 0 85 9 20
2022 Other services to the public 8 20 5 36 6 24 0 37 55 15
2022 None of the above 11 37 7 13 23 11 0 53 40 30
2020 Client contact centre 33 60 0 7 0 0 0 93 7 14
2020 Communications or public affairs 32 35 17 13 0 3 0 69 13 25
2020 Administration and operations 25 48 13 8 6 0 0 73 14 88
2020 Human resources 18 38 19 17 5 3 0 58 23 173
2020 Financial management 30 57 13 0 0 0 0 87 0 20
2020 Information management 21 31 9 0 39 0 0 52 39 11
2020 Information technology 12 47 24 14 3 0 0 59 17 41
2020 Internal audit 25 46 23 0 6 0 0 71 6 17
2020 Evaluation 12 37 22 22 6 2 0 50 28 55
2020 Data sciences 25 31 26 9 10 0 0 56 18 23
2020 Policy 17 45 10 27 0 0 0 63 27 19
2020 Other services to the public 18 29 41 12 0 0 0 47 12 15
2020 None of the above 20 49 21 11 0 0 0 68 11 27
2019 Client contact centre 23 44 24 8 0 0 0 67 8 21
2019 Compliance, inspection and enforcement 11 81 0 0 0 7 0 100 0 13
2019 Communications or public affairs 25 47 13 5 10 0 0 72 15 20
2019 Administration and operations 20 46 14 13 1 6 0 70 14 84
2019 Human resources 22 43 17 10 3 5 0 68 14 196
2019 Financial management 33 50 4 4 4 5 0 87 9 24
2019 Information management 0 53 19 13 8 6 0 57 23 15
2019 Information technology 15 25 24 22 9 4 0 42 33 57
2019 Internal audit 30 47 11 12 0 0 0 77 12 18
2019 Evaluation 13 33 24 22 2 6 0 49 25 54
2019 Data sciences 11 45 17 7 8 11 0 63 17 39
2019 Policy 25 36 15 24 0 0 0 61 24 26
2019 Project management 10 52 25 7 6 0 0 62 13 19
2019 Other services to the public 31 33 36 0 0 0 0 64 0 12
2019 None of the above 13 33 26 12 3 12 0 53 18 33

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 60 21 3 5 11 0 0 81 16 25
2022 Compliance, inspection and enforcement 52 14 6 16 12 0 0 66 28 20
2022 Communications or public affairs 61 35 4 0 0 0 0 96 0 25
2022 Administration and operations 63 20 14 1 3 0 0 82 4 75
2022 Human resources 64 22 3 7 3 1 0 87 10 180
2022 Financial management 63 32 0 0 0 6 0 100 0 20
2022 Information management 53 38 0 9 0 0 0 91 9 10
2022 Information technology 60 30 6 2 1 0 0 91 3 60
2022 Evaluation 69 24 2 5 0 0 0 92 5 40
2022 Data sciences 73 19 0 3 5 0 0 92 8 30
2022 Policy 68 22 0 0 10 0 0 90 10 10
2022 Project management 79 10 0 0 6 0 5 94 6 20
2022 Other services to the public 48 9 22 6 0 14 0 67 7 15
2022 None of the above 61 18 9 0 11 0 0 80 11 30
2020 Client contact centre 54 46 0 0 0 0 0 100 0 14
2020 Communications or public affairs 49 46 0 0 4 0 0 96 4 25
2020 Administration and operations 69 18 8 3 1 0 0 87 5 87
2020 Human resources 55 25 8 8 3 0 0 81 11 172
2020 Financial management 68 26 0 0 6 0 0 94 6 20
2020 Information management 54 16 0 16 14 0 0 70 30 11
2020 Information technology 55 20 5 3 13 4 0 78 16 41
2020 Internal audit 66 17 6 6 6 0 0 83 12 17
2020 Evaluation 57 34 2 2 4 2 0 93 6 55
2020 Data sciences 55 27 9 5 4 0 0 82 10 23
2020 Policy 58 42 0 0 0 0 0 100 0 19
2020 Other services to the public 74 13 0 13 0 0 0 87 13 15
2020 None of the above 60 26 3 12 0 0 0 85 12 27
2019 Client contact centre 68 24 0 8 0 0 0 92 8 21
2019 Compliance, inspection and enforcement 63 30 7 0 0 0 0 93 0 13
2019 Communications or public affairs 54 30 5 5 6 0 0 84 11 20
2019 Administration and operations 57 28 6 6 1 1 1 87 7 84
2019 Human resources 56 26 9 5 2 1 0 83 8 199
2019 Financial management 73 23 4 0 0 0 0 96 0 23
2019 Information management 41 33 0 15 11 0 0 74 26 15
2019 Information technology 46 33 12 7 2 0 0 79 9 58
2019 Internal audit 44 23 15 0 17 0 0 68 17 18
2019 Evaluation 50 26 13 7 4 0 0 76 11 55
2019 Data sciences 45 41 8 5 0 0 0 87 5 39
2019 Policy 75 22 0 4 0 0 0 96 4 26
2019 Project management 73 16 5 0 6 0 0 89 6 19
2019 Other services to the public 75 17 0 9 0 0 0 91 9 12
2019 None of the above 62 32 0 3 0 2 0 96 4 33
2018 Client contact centre 57 29 10 4 0 0 0 86 4 21
2018 Compliance, inspection and enforcement 33 25 25 17 0 0 0 58 17 12
2018 Communications or public affairs 32 52 4 8 4 0 0 84 12 24
2018 Administration and operations 59 23 5 6 6 1 0 83 12 80
2018 Human resources 45 32 10 8 2 2 1 79 11 150
2018 Financial management 64 27 0 0 4 4 0 96 4 23
2018 Information technology 55 25 4 10 5 0 0 80 15 50
2018 Internal audit 15 63 0 8 14 0 0 78 22 14
2018 Evaluation 62 28 4 2 4 0 0 90 6 49
2018 Data sciences 34 44 0 18 0 5 0 82 18 23
2018 Policy 61 5 5 24 5 0 0 66 29 20
2018 Project management 44 18 20 12 0 6 0 66 12 16
2018 None of the above 49 29 7 3 5 3 3 84 8 30

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 52 23 3 6 16 0 0 75 22 25
2022 Compliance, inspection and enforcement 51 25 6 6 12 0 0 76 18 20
2022 Communications or public affairs 55 37 0 8 0 0 0 92 8 25
2022 Administration and operations 74 18 3 4 1 0 0 92 5 75
2022 Human resources 68 24 4 3 0 0 0 92 3 180
2022 Financial management 68 32 0 0 0 0 0 100 0 20
2022 Information management 82 9 0 9 0 0 0 91 9 10
2022 Information technology 75 21 2 2 1 0 0 95 3 60
2022 Evaluation 69 31 0 0 0 0 0 100 0 40
2022 Data sciences 71 17 3 6 3 0 0 88 9 30
2022 Policy 58 32 0 0 10 0 0 90 10 10
2022 Project management 74 21 0 0 0 0 5 100 0 20
2022 Other services to the public 71 7 10 12 0 0 0 77 12 15
2022 None of the above 59 27 7 3 4 0 0 86 7 30
2020 Client contact centre 61 39 0 0 0 0 0 100 0 14
2020 Communications or public affairs 51 32 9 9 0 0 0 83 9 25
2020 Administration and operations 69 29 1 1 0 0 0 98 1 88
2020 Human resources 56 34 6 4 1 0 0 90 4 172
2020 Financial management 79 21 0 0 0 0 0 100 0 20
2020 Information management 54 16 7 9 14 0 0 70 23 11
2020 Information technology 56 23 8 10 0 3 0 82 10 41
2020 Internal audit 61 28 0 6 6 0 0 88 12 17
2020 Evaluation 57 34 5 4 0 0 0 91 4 55
2020 Data sciences 70 26 4 0 0 0 0 96 0 23
2020 Policy 53 47 0 0 0 0 0 100 0 19
2020 Other services to the public 52 33 8 7 0 0 0 85 7 15
2020 None of the above 66 27 7 0 0 0 0 93 0 27
2019 Client contact centre 49 36 9 6 0 0 0 84 6 21
2019 Compliance, inspection and enforcement 48 52 0 0 0 0 0 100 0 13
2019 Communications or public affairs 41 45 5 5 5 0 0 85 10 20
2019 Administration and operations 63 34 3 0 0 0 0 97 0 83
2019 Human resources 55 36 3 5 0 0 0 91 6 197
2019 Financial management 69 27 0 4 0 0 0 96 4 23
2019 Information management 36 47 0 8 9 0 0 83 17 14
2019 Information technology 57 36 2 5 0 0 0 93 5 58
2019 Internal audit 53 31 11 5 0 0 0 84 5 18
2019 Evaluation 53 27 8 11 2 0 0 80 12 55
2019 Data sciences 69 31 0 0 0 0 0 100 0 39
2019 Policy 64 33 4 0 0 0 0 96 0 26
2019 Project management 75 19 0 6 0 0 0 94 6 19
2019 Other services to the public 67 17 0 0 16 0 0 84 16 12
2019 None of the above 58 39 0 0 0 2 0 100 0 33
2018 Client contact centre 52 42 6 0 0 0 0 94 0 21
2018 Compliance, inspection and enforcement 25 50 8 0 8 8 0 82 9 12
2018 Communications or public affairs 45 43 4 8 0 0 0 88 8 24
2018 Administration and operations 56 33 3 4 3 0 0 90 7 81
2018 Human resources 54 35 5 4 1 0 1 89 6 150
2018 Financial management 58 38 0 0 4 0 0 96 4 23
2018 Information technology 47 42 4 6 1 0 0 89 7 50
2018 Internal audit 30 48 0 15 7 0 0 78 22 14
2018 Evaluation 58 32 4 4 2 0 0 90 6 49
2018 Data sciences 52 35 4 9 0 0 0 87 9 23
2018 Policy 67 23 0 10 0 0 0 90 10 20
2018 Project management 56 25 6 13 0 0 0 81 13 15
2018 None of the above 58 27 5 0 3 3 3 92 3 30

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 41 29 8 11 11 0 0 69 23 25
2022 Compliance, inspection and enforcement 51 15 12 10 12 0 0 66 22 20
2022 Communications or public affairs 59 33 7 0 0 0 0 93 0 25
2022 Administration and operations 62 23 6 4 3 2 0 87 7 75
2022 Human resources 60 29 7 4 1 0 0 88 5 180
2022 Financial management 54 36 0 5 0 6 0 95 5 20
2022 Information management 63 20 16 0 0 0 0 84 0 10
2022 Information technology 52 40 6 2 1 0 0 91 3 60
2022 Evaluation 52 45 2 0 0 0 0 98 0 40
2022 Data sciences 58 33 3 6 0 0 0 91 6 30
2022 Policy 58 22 10 0 10 0 0 80 10 10
2022 Project management 75 20 0 6 0 0 0 94 6 20
2022 Other services to the public 48 0 31 6 0 14 0 56 7 15
2022 None of the above 57 22 12 6 4 0 0 78 10 30
2020 Client contact centre 40 53 7 0 0 0 0 93 0 14
2020 Communications or public affairs 54 33 4 9 0 0 0 87 9 25
2020 Administration and operations 58 31 4 5 0 1 0 91 5 88
2020 Human resources 48 39 9 3 2 0 0 87 5 172
2020 Financial management 64 36 0 0 0 0 0 100 0 19
2020 Information management 46 24 7 9 14 0 0 70 23 11
2020 Information technology 49 35 5 8 0 3 0 86 8 41
2020 Internal audit 65 23 6 0 6 0 0 88 6 16
2020 Evaluation 46 40 5 9 0 0 0 86 9 55
2020 Data sciences 69 21 4 5 0 0 0 90 5 23
2020 Policy 58 32 10 0 0 0 0 90 0 19
2020 Other services to the public 38 49 7 6 0 0 0 87 6 15
2020 None of the above 67 22 11 0 0 0 0 89 0 26
2019 Client contact centre 63 30 4 3 0 0 0 92 3 21
2019 Compliance, inspection and enforcement 63 37 0 0 0 0 0 100 0 13
2019 Communications or public affairs 35 49 5 5 6 0 0 84 11 20
2019 Administration and operations 48 42 9 1 0 0 0 90 1 84
2019 Human resources 49 38 8 3 1 1 0 88 4 199
2019 Financial management 64 28 8 0 0 0 0 92 0 23
2019 Information management 33 59 0 0 8 0 0 92 8 15
2019 Information technology 50 31 14 5 0 0 0 81 5 58
2019 Internal audit 44 33 5 17 0 0 0 78 17 18
2019 Evaluation 49 30 16 3 2 0 0 78 5 55
2019 Data sciences 55 35 7 0 0 2 0 93 0 39
2019 Policy 56 37 7 0 0 0 0 93 0 26
2019 Project management 63 31 0 6 0 0 0 94 6 19
2019 Other services to the public 48 36 9 0 0 8 0 91 0 12
2019 None of the above 52 36 7 0 3 2 0 90 4 33
2018 Client contact centre 58 42 0 0 0 0 0 100 0 21
2018 Compliance, inspection and enforcement 8 49 17 25 0 0 0 58 25 12
2018 Communications or public affairs 36 49 0 7 4 4 0 89 11 24
2018 Administration and operations 50 33 9 6 3 0 0 82 9 80
2018 Human resources 38 42 11 5 1 2 1 83 6 150
2018 Financial management 48 38 4 0 4 6 0 91 4 23
2018 Information technology 44 38 10 4 3 0 0 82 7 50
2018 Internal audit 28 50 0 8 14 0 0 78 22 14
2018 Evaluation 49 36 8 2 4 2 0 86 6 49
2018 Data sciences 61 26 9 0 4 0 0 87 4 23
2018 Policy 54 27 0 9 10 0 0 81 19 20
2018 Project management 63 6 19 6 0 6 0 73 6 16
2018 None of the above 53 26 9 5 0 0 7 85 6 30

Question 46. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 36 31 6 7 16 4 0 70 24 25
2022 Compliance, inspection and enforcement 29 48 6 5 12 0 0 77 17 20
2022 Communications or public affairs 50 35 7 4 4 0 0 85 8 25
2022 Administration and operations 51 29 11 5 0 4 0 83 5 75
2022 Human resources 45 39 7 5 3 2 0 85 8 180
2022 Financial management 54 35 0 0 5 6 0 95 5 20
2022 Information management 41 52 0 7 0 0 0 93 7 10
2022 Information technology 45 39 8 3 4 1 0 85 7 60
2022 Evaluation 38 28 21 7 4 2 0 67 12 40
2022 Data sciences 58 30 6 6 0 0 0 88 6 30
2022 Policy 20 30 21 18 12 0 0 49 30 10
2022 Project management 56 33 5 0 6 0 0 89 6 20
2022 Other services to the public 21 33 0 6 6 34 0 81 19 15
2022 None of the above 40 23 16 4 8 9 0 70 12 30
2020 Client contact centre 59 34 7 0 0 0 0 93 0 14
2020 Communications or public affairs 45 38 8 4 4 0 0 83 9 25
2020 Administration and operations 55 33 5 5 0 2 0 90 5 87
2020 Human resources 39 33 11 9 6 2 0 74 15 172
2020 Financial management 60 32 8 0 0 0 0 92 0 20
2020 Information management 41 17 10 10 23 0 0 58 32 10
2020 Information technology 45 41 5 5 3 0 0 86 8 41
2020 Internal audit 52 25 17 0 6 0 0 77 6 17
2020 Evaluation 29 42 18 9 0 2 0 72 9 55
2020 Data sciences 61 30 0 4 4 0 0 91 9 23
2020 Policy 42 32 10 15 0 0 0 74 15 19
2020 Other services to the public 45 48 6 0 0 0 0 94 0 15
2020 None of the above 46 42 5 7 0 0 0 89 7 27
2019 Client contact centre 47 49 4 0 0 0 0 96 0 21
2019 Compliance, inspection and enforcement 33 44 15 0 0 7 0 84 0 13
2019 Communications or public affairs 28 55 6 6 6 0 0 83 12 18
2019 Administration and operations 55 34 5 6 0 0 0 89 6 83
2019 Human resources 46 36 11 4 2 1 0 83 6 197
2019 Financial management 56 34 0 4 0 6 0 96 4 23
2019 Information management 45 42 0 0 13 0 0 87 13 15
2019 Information technology 58 25 7 5 5 0 0 82 10 58
2019 Internal audit 31 46 23 0 0 0 0 77 0 18
2019 Evaluation 32 48 13 4 2 2 0 82 6 54
2019 Data sciences 49 28 17 6 0 0 0 77 6 39
2019 Policy 47 38 4 11 0 0 0 85 11 25
2019 Project management 52 23 19 6 0 0 0 75 6 19
2019 Other services to the public 61 31 9 0 0 0 0 91 0 12
2019 None of the above 29 47 12 7 0 6 0 80 7 32
2018 Client contact centre 53 33 6 8 0 0 0 86 8 21
2018 Compliance, inspection and enforcement 19 36 18 9 18 0 0 55 27 11
2018 Communications or public affairs 42 46 8 0 4 0 0 89 4 25
2018 Administration and operations 61 31 3 4 1 0 0 92 5 81
2018 Human resources 47 39 6 5 1 2 1 88 6 148
2018 Financial management 50 46 4 0 0 0 0 96 0 23
2018 Information technology 44 40 6 4 3 2 0 86 8 50
2018 Internal audit 29 64 0 8 0 0 0 92 8 14
2018 Evaluation 33 42 14 6 2 2 0 77 8 48
2018 Data sciences 70 16 5 9 0 0 0 87 9 23
2018 Policy 48 28 24 0 0 0 0 76 0 20
2018 Project management 35 53 6 0 5 0 0 89 5 16
2018 None of the above 56 26 10 8 0 0 0 82 8 30

Question 47. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes persons who have a variety of identities, abilities, backgrounds, cultures, skills, perspectives and experiences.
Definition of the term has changed from 2020 PSES.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 43 26 14 0 11 6 0 74 12 25
2022 Compliance, inspection and enforcement 34 26 11 11 5 12 0 69 19 20
2022 Communications or public affairs 59 41 0 0 0 0 0 100 0 25
2022 Administration and operations 53 32 10 0 1 4 0 89 1 75
2022 Human resources 45 37 9 5 1 4 0 85 5 180
2022 Financial management 45 36 5 3 5 0 6 87 9 20
2022 Information management 25 61 0 7 0 7 0 92 8 10
2022 Information technology 40 38 8 6 1 4 1 84 8 60
2022 Evaluation 29 49 10 7 2 3 0 80 9 40
2022 Data sciences 61 14 16 3 0 6 0 81 3 30
2022 Policy 30 38 22 10 0 0 0 68 10 10
2022 Project management 39 32 14 6 0 9 0 78 7 20
2022 Other services to the public 29 50 6 15 0 0 0 78 15 15
2022 None of the above 36 27 19 4 4 10 0 70 8 30
2020 Client contact centre 53 47 0 0 0 0 0 100 0 14
2020 Communications or public affairs 58 13 17 4 4 4 0 74 9 25
2020 Administration and operations 68 26 3 2 0 0 0 94 2 88
2020 Human resources 45 41 9 2 2 1 0 87 3 171
2020 Financial management 71 26 3 0 0 0 0 97 0 20
2020 Information management 37 31 9 9 14 0 0 69 23 11
2020 Information technology 43 34 14 10 0 0 0 77 10 41
2020 Internal audit 72 16 6 0 6 0 0 89 6 17
2020 Evaluation 31 52 9 6 0 2 0 85 6 55
2020 Data sciences 60 31 0 4 0 4 0 95 5 23
2020 Policy 59 36 0 5 0 0 0 95 5 19
2020 Other services to the public 52 27 6 0 0 15 0 93 0 15
2020 None of the above 50 39 8 3 0 0 0 89 3 27
2019 Client contact centre 45 44 11 0 0 0 0 89 0 21
2019 Compliance, inspection and enforcement 41 44 15 0 0 0 0 85 0 13
2019 Communications or public affairs 58 26 11 6 0 0 0 83 6 19
2019 Administration and operations 66 28 5 0 0 1 0 95 0 83
2019 Human resources 54 33 8 2 1 1 2 89 3 199
2019 Financial management 49 42 10 0 0 0 0 90 0 24
2019 Information management 49 19 0 6 5 21 0 85 15 14
2019 Information technology 58 32 5 3 0 2 0 91 3 58
2019 Internal audit 42 31 21 6 0 0 0 73 6 18
2019 Evaluation 53 36 9 0 0 2 0 91 0 55
2019 Data sciences 63 25 5 0 0 7 0 95 0 39
2019 Policy 46 47 4 0 0 4 0 96 0 26
2019 Project management 53 35 13 0 0 0 0 87 0 19
2019 Other services to the public 75 16 9 0 0 0 0 91 0 12
2019 None of the above 59 26 9 0 3 2 0 87 3 33
2018 Client contact centre 40 50 10 0 0 0 0 90 0 21
2018 Compliance, inspection and enforcement 28 36 9 18 0 9 0 70 20 11
2018 Communications or public affairs 47 38 12 0 4 0 0 85 4 25
2018 Administration and operations 61 29 9 0 1 0 0 90 1 81
2018 Human resources 49 36 9 2 1 2 1 88 3 149
2018 Financial management 50 44 6 0 0 0 0 94 0 23
2018 Information technology 42 40 9 2 3 4 0 85 6 50
2018 Internal audit 35 57 0 8 0 0 0 92 8 14
2018 Evaluation 42 33 10 8 0 6 0 80 9 48
2018 Data sciences 61 25 4 0 4 5 0 91 5 23
2018 Policy 51 39 10 0 0 0 0 90 0 20
2018 Project management 44 13 31 0 0 12 0 65 0 15
2018 None of the above 56 16 17 3 6 3 0 74 9 30

Question 52. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 51 26 4 9 11 0 0 76 20 25
2022 Compliance, inspection and enforcement 58 19 0 18 0 5 0 81 19 20
2022 Communications or public affairs 49 43 4 0 4 0 0 92 4 25
2022 Administration and operations 67 26 3 2 3 0 0 93 5 75
2022 Human resources 57 34 5 4 0 0 0 91 4 180
2022 Financial management 69 27 0 0 5 0 0 95 5 20
2022 Information management 50 43 0 0 7 0 0 93 7 10
2022 Information technology 46 42 2 5 6 0 0 88 10 60
2022 Evaluation 53 37 6 2 2 0 0 89 4 40
2022 Data sciences 74 20 0 6 0 0 0 94 6 30
2022 Policy 40 39 21 0 0 0 0 79 0 10
2022 Project management 67 23 10 0 0 0 0 90 0 20
2022 Other services to the public 34 60 6 0 0 0 0 94 0 15
2022 None of the above 49 24 6 14 7 0 0 73 21 30
2020 Client contact centre 75 25 0 0 0 0 0 100 0 14
2020 Communications or public affairs 72 24 0 4 0 0 0 96 4 25
2020 Administration and operations 67 28 5 0 0 0 0 95 0 87
2020 Human resources 57 32 8 2 1 0 0 89 2 173
2020 Financial management 66 34 0 0 0 0 0 100 0 20
2020 Information management 38 32 7 9 14 0 0 70 23 11
2020 Information technology 55 27 14 2 3 0 0 82 4 41
2020 Internal audit 66 28 0 0 6 0 0 94 6 17
2020 Evaluation 54 39 7 0 0 0 0 93 0 55
2020 Data sciences 65 22 9 4 0 0 0 87 4 23
2020 Policy 63 32 5 0 0 0 0 95 0 19
2020 Other services to the public 61 25 7 6 0 0 0 87 6 15
2020 None of the above 72 25 3 0 0 0 0 97 0 27
2019 Client contact centre 60 36 4 0 0 0 0 96 0 21
2019 Compliance, inspection and enforcement 78 15 7 0 0 0 0 93 0 13
2019 Communications or public affairs 43 40 11 5 0 0 0 83 5 19
2019 Administration and operations 74 21 3 1 0 1 0 96 1 84
2019 Human resources 67 25 4 3 1 0 0 93 4 198
2019 Financial management 78 18 4 0 0 0 0 96 0 24
2019 Information management 54 33 0 0 13 0 0 87 13 15
2019 Information technology 54 30 12 2 2 0 0 84 4 58
2019 Internal audit 58 30 6 6 0 0 0 88 6 18
2019 Evaluation 59 34 5 2 0 0 0 93 2 55
2019 Data sciences 61 25 5 7 0 2 0 88 7 39
2019 Policy 60 36 0 4 0 0 0 96 4 26
2019 Project management 58 31 0 6 5 0 0 89 11 19
2019 Other services to the public 82 9 9 0 0 0 0 91 0 11
2019 None of the above 48 39 4 0 7 2 0 89 7 33
2018 Client contact centre 61 35 4 0 0 0 0 96 0 21
2018 Compliance, inspection and enforcement 28 18 18 36 0 0 0 46 36 11
2018 Communications or public affairs 35 53 8 0 4 0 0 88 4 25
2018 Administration and operations 64 26 5 3 1 0 0 91 4 81
2018 Human resources 56 31 6 5 2 0 1 87 7 150
2018 Financial management 61 35 0 4 0 0 0 96 4 23
2018 Information technology 48 32 12 2 5 0 0 80 7 50
2018 Internal audit 38 46 7 8 0 0 0 84 8 13
2018 Evaluation 55 33 8 0 4 0 0 88 4 48
2018 Data sciences 53 34 9 0 4 0 0 87 4 23
2018 Policy 56 25 5 5 5 5 0 85 10 20
2018 Project management 56 44 0 0 0 0 0 100 0 16
2018 None of the above 69 17 9 5 0 0 0 86 5 30

Anti-racism

Question 23. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

The question content has been modified from the 2020 PSES, see Question number concordance
Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Definition of the term has changed from 2020 PSES.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 50 19 12 4 11 4 0 72 16 25
2022 Compliance, inspection and enforcement 36 16 0 16 17 11 5 61 39 20
2022 Communications or public affairs 52 28 4 7 0 4 5 88 8 25
2022 Administration and operations 43 25 10 5 1 4 13 81 7 75
2022 Human resources 39 25 9 7 3 7 9 76 13 180
2022 Financial management 42 30 0 9 10 5 5 79 21 20
2022 Information management 33 28 15 8 9 7 0 65 18 10
2022 Information technology 56 16 10 1 7 6 3 79 9 60
2022 Evaluation 40 47 6 2 0 5 0 92 2 40
2022 Data sciences 54 18 3 0 6 16 3 89 7 30
2022 Policy 30 20 22 9 0 10 10 62 11 10
2022 Project management 52 17 0 12 0 10 9 86 14 20
2022 Other services to the public 27 19 13 0 0 41 0 79 0 15
2022 None of the above 34 21 17 4 4 15 5 69 10 30

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 41 29 8 4 11 8 0 75 16 25
2022 Compliance, inspection and enforcement 36 16 7 21 5 11 5 61 31 20
2022 Communications or public affairs 52 28 4 0 7 4 5 88 8 25
2022 Administration and operations 47 20 8 5 1 9 9 82 7 75
2022 Human resources 37 27 9 9 3 7 8 76 14 180
2022 Financial management 42 30 0 15 0 10 4 83 17 20
2022 Information management 42 36 15 0 0 7 0 84 0 10
2022 Information technology 53 17 9 3 7 7 4 79 11 60
2022 Evaluation 38 51 4 4 0 2 0 92 5 40
2022 Data sciences 58 17 3 3 3 14 3 90 7 30
2022 Policy 20 30 12 19 0 10 10 62 24 10
2022 Project management 49 27 11 0 0 5 9 87 0 20
2022 Other services to the public 27 19 7 6 0 41 0 79 10 15
2022 None of the above 34 15 27 4 4 10 5 59 9 30

Question 48. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism. Anti-racism is the conscious opposition to racist theories, attitudes and actions. Anti-racism is not just about being against the idea of racism. It is also about taking active steps to fight against it.
Definition of the term has changed from 2020 PSES.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 37 27 10 6 12 8 0 70 19 20
2022 Compliance, inspection and enforcement 28 22 29 0 0 21 0 63 0 20
2022 Communications or public affairs 30 31 16 4 0 19 0 75 5 25
2022 Administration and operations 47 28 14 1 3 7 0 80 4 75
2022 Human resources 30 33 19 4 4 10 1 71 8 180
2022 Financial management 51 31 8 4 0 0 6 87 5 20
2022 Information management 42 27 6 0 7 17 0 83 9 10
2022 Information technology 35 19 17 4 3 21 1 69 9 60
2022 Evaluation 19 29 31 8 4 8 0 52 14 40
2022 Data sciences 48 14 9 5 0 23 0 82 7 30
2022 Policy 40 39 10 12 0 0 0 78 12 10
2022 Project management 29 32 9 16 0 15 0 71 19 20
2022 Other services to the public 21 12 51 0 9 7 0 35 10 15
2022 None of the above 29 31 4 4 8 21 4 80 15 30
2020 Client contact centre 52 48 0 0 0 0 0 100 0 14
2020 Communications or public affairs 51 26 15 4 0 4 0 80 4 25
2020 Administration and operations 55 34 8 1 1 1 0 89 2 88
2020 Human resources 43 41 10 4 1 1 0 85 5 172
2020 Financial management 71 29 0 0 0 0 0 100 0 20
2020 Information management 30 40 7 9 14 0 0 70 23 11
2020 Information technology 41 31 14 10 3 1 0 74 13 41
2020 Internal audit 65 22 7 0 6 0 0 87 6 17
2020 Evaluation 37 35 16 6 0 6 0 77 6 55
2020 Data sciences 52 30 0 0 4 9 4 95 5 23
2020 Policy 58 42 0 0 0 0 0 100 0 19
2020 Other services to the public 44 48 8 0 0 0 0 92 0 15
2020 None of the above 43 32 18 3 0 4 0 78 3 27

Question 49. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

The question content has been modified from the 2020 PSES, see Question number concordance
Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Definition of the term has changed from 2020 PSES.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 45 26 4 3 11 0 10 80 16 25
2022 Compliance, inspection and enforcement 41 21 5 10 18 5 0 66 29 20
2022 Communications or public affairs 40 40 0 15 0 5 0 84 16 25
2022 Administration and operations 55 25 7 1 2 7 3 89 4 75
2022 Human resources 42 33 8 4 4 5 5 82 9 180
2022 Financial management 54 35 0 0 5 6 0 95 5 20
2022 Information management 50 8 0 7 9 25 0 78 22 10
2022 Information technology 41 35 8 2 10 1 3 79 12 60
2022 Evaluation 38 40 10 7 2 2 0 80 10 40
2022 Data sciences 38 26 11 6 6 14 0 74 13 30
2022 Policy 40 0 0 19 21 11 10 50 50 10
2022 Project management 58 32 0 0 6 5 0 94 6 20
2022 Other services to the public 37 15 7 0 0 41 0 89 0 10
2022 None of the above 35 22 12 0 15 11 5 68 18 30
2020 Client contact centre 46 54 0 0 0 0 0 100 0 14
2020 Communications or public affairs 66 25 0 9 0 0 0 91 9 25
2020 Administration and operations 60 27 8 2 1 0 1 88 3 88
2020 Human resources 49 27 8 7 3 2 3 80 11 173
2020 Financial management 76 16 5 0 0 3 0 95 0 20
2020 Information management 24 28 9 9 21 9 0 58 33 11
2020 Information technology 39 29 8 13 4 3 4 73 18 41
2020 Internal audit 64 19 0 12 6 0 0 83 17 17
2020 Evaluation 36 40 9 11 2 0 2 78 13 55
2020 Data sciences 49 17 9 4 4 4 12 79 10 23
2020 Policy 47 26 15 5 0 6 0 78 5 19
2020 Other services to the public 54 20 19 6 0 0 0 74 6 15
2020 None of the above 51 32 14 3 0 0 0 83 3 27

Question 51. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 12 11 12 0 0 60 5 65 0 25
2022 Compliance, inspection and enforcement 15 9 12 17 5 42 0 41 38 20
2022 Communications or public affairs 26 20 7 4 0 44 0 81 7 25
2022 Administration and operations 12 20 22 0 3 33 10 57 5 75
2022 Human resources 12 21 21 3 3 36 5 55 9 180
2022 Financial management 17 18 22 8 0 35 0 54 12 20
2022 Information management 27 9 7 8 10 39 0 59 30 10
2022 Information technology 15 19 13 3 6 42 1 61 15 60
2022 Evaluation 0 17 21 0 4 54 4 41 10 40
2022 Data sciences 22 8 14 2 0 46 8 65 4 30
2022 Policy 30 28 12 10 0 21 0 73 13 10
2022 Project management 20 18 24 0 0 37 0 61 0 20
2022 Other services to the public 14 6 32 0 0 32 17 39 0 15
2022 None of the above 9 20 30 0 8 33 0 43 11 30

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 17 37 20 0 16 10 0 60 18 25
2022 Compliance, inspection and enforcement 21 29 0 16 18 11 5 59 41 20
2022 Communications or public affairs 43 31 14 0 0 0 12 84 0 25
2022 Administration and operations 38 21 20 5 4 2 10 67 10 70
2022 Human resources 25 26 16 7 4 12 9 66 15 180
2022 Financial management 35 41 10 0 5 5 5 84 5 20
2022 Information management 45 20 15 0 9 10 0 73 10 10
2022 Information technology 24 36 14 3 3 10 9 74 8 60
2022 Evaluation 11 31 20 2 0 19 16 66 3 40
2022 Data sciences 34 23 11 0 5 15 11 77 7 30
2022 Policy 18 0 22 0 10 50 0 37 20 10
2022 Project management 20 26 16 0 0 14 24 74 0 20
2022 Other services to the public 13 22 16 6 6 21 16 55 20 15
2022 None of the above 19 27 13 23 4 10 5 53 31 30
2020 Client contact centre 40 29 14 6 0 11 0 77 7 14
2020 Communications or public affairs 28 52 7 4 4 4 0 83 9 25
2020 Administration and operations 41 31 13 5 2 6 3 79 8 87
2020 Human resources 22 40 15 9 2 8 5 71 12 172
2020 Financial management 48 31 11 0 0 0 9 88 0 20
2020 Information management 47 16 0 16 14 7 0 68 32 11
2020 Information technology 27 40 14 3 10 4 3 72 13 41
2020 Internal audit 44 23 17 0 12 0 5 70 12 17
2020 Evaluation 28 20 18 14 2 9 9 58 20 55
2020 Data sciences 35 30 18 10 0 4 4 70 10 23
2020 Policy 42 32 0 5 5 10 5 88 12 19
2020 Other services to the public 31 42 13 6 7 0 0 73 13 15
2020 None of the above 27 36 19 4 0 8 6 74 4 27
2019 Client contact centre 44 26 14 16 0 0 0 70 16 21
2019 Compliance, inspection and enforcement 26 44 15 0 7 7 0 76 8 13
2019 Communications or public affairs 15 31 23 0 16 10 6 54 19 20
2019 Administration and operations 35 35 10 5 1 7 7 82 6 84
2019 Human resources 36 32 13 5 3 7 4 76 10 199
2019 Financial management 59 32 0 4 4 0 0 91 9 23
2019 Information management 30 31 7 19 13 0 0 61 32 15
2019 Information technology 22 37 22 6 7 2 4 62 14 58
2019 Internal audit 31 31 16 5 11 6 0 66 17 18
2019 Evaluation 13 38 19 9 9 11 2 58 20 55
2019 Data sciences 39 30 10 2 8 6 4 77 12 39
2019 Policy 44 42 0 4 0 7 4 96 4 26
2019 Project management 43 27 15 0 6 10 0 77 7 19
2019 Other services to the public 55 26 19 0 0 0 0 81 0 12
2019 None of the above 34 13 14 10 0 13 18 66 14 33
2018 Client contact centre 40 32 19 9 0 0 0 72 9 21
2018 Compliance, inspection and enforcement 8 33 33 17 8 0 0 41 26 12
2018 Communications or public affairs 16 37 16 23 0 0 8 58 25 24
2018 Administration and operations 33 37 10 8 3 5 3 76 13 81
2018 Human resources 17 34 18 12 5 6 8 59 20 150
2018 Financial management 40 31 8 8 0 6 6 81 9 23
2018 Information technology 22 37 14 8 5 8 4 68 15 50
2018 Internal audit 8 49 14 15 14 0 0 56 29 14
2018 Evaluation 25 30 10 12 4 10 8 68 20 49
2018 Data sciences 26 40 9 9 13 4 0 68 23 23
2018 Policy 25 32 10 19 5 5 4 63 27 20
2018 Project management 33 24 20 0 6 6 12 69 7 16
2018 None of the above 28 15 19 13 0 15 11 57 17 29

Question 39. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 18 40 9 13 14 6 0 62 29 25
2022 Compliance, inspection and enforcement 53 24 6 11 0 5 0 82 12 20
2022 Communications or public affairs 55 27 11 4 0 4 0 85 4 25
2022 Administration and operations 43 35 13 6 1 0 2 79 8 75
2022 Human resources 43 36 7 8 2 2 2 82 11 180
2022 Financial management 40 44 5 5 0 0 6 89 5 20
2022 Information management 72 7 8 6 7 0 0 78 14 10
2022 Information technology 32 20 24 9 9 6 0 55 19 60
2022 Evaluation 25 42 7 21 2 2 0 68 24 40
2022 Data sciences 48 24 14 2 7 5 0 76 9 30
2022 Policy 50 18 11 12 10 0 0 68 21 10
2022 Project management 62 22 4 6 6 0 0 85 12 20
2022 Other services to the public 21 37 6 6 6 23 0 76 16 15
2022 None of the above 31 39 13 4 8 0 5 74 12 30
2020 Client contact centre 45 48 7 0 0 0 0 93 0 14
2020 Communications or public affairs 53 38 0 0 9 0 0 91 9 25
2020 Administration and operations 56 31 6 4 3 0 0 87 7 88
2020 Human resources 49 32 11 5 1 2 0 82 7 173
2020 Financial management 59 36 0 6 0 0 0 94 6 20
2020 Information management 23 54 0 8 15 0 0 77 23 10
2020 Information technology 41 37 13 0 3 3 4 83 3 41
2020 Internal audit 53 36 0 0 6 0 5 94 6 17
2020 Evaluation 40 35 12 9 0 2 2 78 9 55
2020 Data sciences 51 30 4 4 10 0 0 82 14 23
2020 Policy 42 42 5 5 5 0 0 85 10 19
2020 Other services to the public 44 43 7 0 6 0 0 87 6 15
2020 None of the above 49 32 11 0 4 4 0 85 4 27
2019 Client contact centre 38 53 10 0 0 0 0 90 0 21
2019 Compliance, inspection and enforcement 48 37 7 7 0 0 0 85 7 13
2019 Communications or public affairs 40 35 9 5 11 0 0 76 16 20
2019 Administration and operations 37 42 7 8 4 3 0 81 12 83
2019 Human resources 51 32 6 9 1 1 1 84 10 198
2019 Financial management 50 28 4 8 0 10 0 87 9 24
2019 Information management 20 52 0 21 0 7 0 78 22 15
2019 Information technology 27 31 15 9 9 7 2 64 20 58
2019 Internal audit 58 31 5 0 6 0 0 89 6 18
2019 Evaluation 31 40 14 11 2 0 2 73 13 55
2019 Data sciences 35 45 7 10 0 4 0 83 10 39
2019 Policy 54 29 12 0 6 0 0 83 6 26
2019 Project management 31 34 10 8 5 5 6 74 14 18
2019 Other services to the public 76 0 8 0 0 8 9 90 0 12
2019 None of the above 44 24 15 12 3 2 0 69 15 33
2018 Client contact centre 34 47 11 9 0 0 0 81 9 20
2018 Compliance, inspection and enforcement 26 25 16 25 8 0 0 51 33 12
2018 Communications or public affairs 19 31 8 18 11 8 4 57 33 25
2018 Administration and operations 38 31 15 8 4 4 0 72 12 80
2018 Human resources 27 41 12 13 4 3 1 70 18 149
2018 Financial management 38 40 10 0 8 0 4 81 8 23
2018 Information technology 26 38 12 17 5 0 2 65 23 50
2018 Internal audit 16 30 7 31 8 7 0 50 42 13
2018 Evaluation 28 29 18 14 4 2 4 61 19 49
2018 Data sciences 36 39 17 9 0 0 0 75 9 23
2018 Policy 34 37 10 9 5 5 0 75 15 20
2018 Project management 45 24 14 5 0 6 6 78 6 16
2018 None of the above 27 28 12 20 9 0 3 56 31 30

Question 40. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 35 32 13 9 11 0 0 68 20 25
2022 Compliance, inspection and enforcement 29 38 11 11 0 10 0 75 12 20
2022 Communications or public affairs 57 34 4 0 0 4 0 96 0 25
2022 Administration and operations 42 38 16 1 3 0 0 80 4 75
2022 Human resources 40 33 18 6 1 2 0 74 7 180
2022 Financial management 46 39 11 0 5 0 0 84 5 20
2022 Information management 44 40 0 9 7 0 0 83 17 10
2022 Information technology 29 46 15 3 6 2 0 76 9 60
2022 Evaluation 27 33 26 11 2 0 0 61 13 40
2022 Data sciences 50 22 10 3 4 11 0 81 8 30
2022 Policy 40 20 30 10 0 0 0 60 10 10
2022 Project management 51 27 12 5 0 0 5 83 5 20
2022 Other services to the public 21 35 22 6 6 9 0 62 14 15
2022 None of the above 35 32 23 4 8 0 0 66 11 30
2020 Client contact centre 46 39 7 7 0 0 0 85 7 14
2020 Communications or public affairs 44 41 4 4 4 3 0 87 9 25
2020 Administration and operations 53 33 9 5 0 0 0 86 5 88
2020 Human resources 46 38 12 2 1 1 0 85 3 171
2020 Financial management 53 42 5 0 0 0 0 95 0 20
2020 Information management 30 24 16 16 14 0 0 54 30 11
2020 Information technology 54 34 7 3 3 0 0 87 5 41
2020 Internal audit 59 29 6 0 6 0 0 89 6 17
2020 Evaluation 44 31 19 6 0 0 0 75 6 54
2020 Data sciences 48 44 4 4 0 0 0 91 4 23
2020 Policy 39 28 11 16 5 0 0 68 22 18
2020 Other services to the public 31 49 13 7 0 0 0 80 7 15
2020 None of the above 47 36 17 0 0 0 0 83 0 27
2019 Client contact centre 43 46 11 0 0 0 0 89 0 21
2019 Compliance, inspection and enforcement 56 30 7 0 0 7 0 92 0 13
2019 Communications or public affairs 30 40 14 11 5 0 0 71 16 20
2019 Administration and operations 42 39 14 2 1 1 0 83 3 84
2019 Human resources 38 42 14 3 2 1 0 81 5 200
2019 Financial management 49 38 13 0 0 0 0 87 0 24
2019 Information management 29 46 12 8 5 0 0 75 13 15
2019 Information technology 33 36 18 3 6 4 0 72 9 56
2019 Internal audit 47 36 11 0 6 0 0 83 6 18
2019 Evaluation 33 39 20 7 0 2 0 73 7 55
2019 Data sciences 30 41 16 7 0 6 0 76 8 39
2019 Policy 53 40 4 4 0 0 0 93 4 26
2019 Project management 40 37 11 7 5 0 0 77 12 19
2019 Other services to the public 76 8 8 0 0 9 0 91 0 12
2019 None of the above 35 40 21 3 0 2 0 76 3 33
2018 Client contact centre 48 27 24 0 0 0 0 76 0 21
2018 Compliance, inspection and enforcement 17 25 16 33 8 0 0 42 41 12
2018 Communications or public affairs 35 42 4 16 4 0 0 77 19 25
2018 Administration and operations 48 27 20 2 1 1 0 76 4 80
2018 Human resources 36 36 15 9 2 2 1 74 11 150
2018 Financial management 38 51 11 0 0 0 0 89 0 22
2018 Information technology 36 37 17 0 8 0 2 75 8 49
2018 Internal audit 23 60 0 0 8 8 0 91 9 13
2018 Evaluation 24 50 16 2 4 2 2 77 6 49
2018 Data sciences 47 44 9 0 0 0 0 91 0 23
2018 Policy 33 43 19 5 0 0 0 76 5 20
2018 Project management 47 33 11 8 0 0 0 81 8 16
2018 None of the above 22 43 15 10 3 7 0 71 13 30

Question 41. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 9 21 20 14 14 21 0 39 36 25
2022 Compliance, inspection and enforcement 14 6 14 30 18 17 0 25 58 20
2022 Communications or public affairs 37 16 3 4 4 32 4 83 12 25
2022 Administration and operations 31 32 14 2 5 11 5 74 9 75
2022 Human resources 16 28 17 11 9 10 9 55 25 180
2022 Financial management 27 35 13 6 5 9 5 72 12 20
2022 Information management 43 25 8 8 6 9 0 75 16 10
2022 Information technology 26 21 20 8 12 12 0 54 23 60
2022 Evaluation 13 28 20 7 14 12 6 50 26 40
2022 Data sciences 26 28 16 2 7 13 8 69 11 30
2022 Policy 20 20 22 28 10 0 0 40 38 10
2022 Project management 25 22 20 6 0 23 5 65 8 20
2022 Other services to the public 24 21 0 12 13 31 0 65 35 15
2022 None of the above 26 16 9 13 11 25 0 56 32 30
2020 Client contact centre 31 33 14 7 7 0 7 69 16 14
2020 Communications or public affairs 31 21 13 9 12 8 7 61 24 25
2020 Administration and operations 39 25 11 13 5 4 3 69 19 87
2020 Human resources 21 22 20 15 5 12 6 52 23 173
2020 Financial management 43 15 10 10 0 11 10 74 13 20
2020 Information management 38 7 7 9 30 9 0 50 42 11
2020 Information technology 23 27 24 7 6 8 4 58 15 40
2020 Internal audit 41 25 17 11 6 0 0 66 17 17
2020 Evaluation 26 22 21 7 7 14 2 57 18 55
2020 Data sciences 35 26 17 10 9 4 0 64 19 23
2020 Policy 27 15 5 26 10 10 6 51 43 19
2020 Other services to the public 31 28 20 14 6 0 0 60 20 15
2020 None of the above 27 21 30 11 4 4 3 52 16 27
2019 Client contact centre 14 49 16 11 4 0 4 67 16 21
2019 Compliance, inspection and enforcement 19 15 15 15 15 22 0 43 38 13
2019 Communications or public affairs 31 20 0 19 5 20 5 68 32 20
2019 Administration and operations 26 29 19 6 4 12 5 66 12 84
2019 Human resources 18 19 23 10 10 17 4 47 25 199
2019 Financial management 36 39 12 0 4 10 0 82 4 24
2019 Information management 7 24 28 27 14 0 0 32 41 15
2019 Information technology 25 22 24 5 13 11 0 53 20 58
2019 Internal audit 25 16 26 0 17 11 5 49 21 18
2019 Evaluation 16 25 20 27 0 8 4 47 30 55
2019 Data sciences 20 27 12 12 5 16 8 62 22 39
2019 Policy 30 26 14 15 4 11 0 63 20 26
2019 Project management 16 11 22 22 5 20 5 35 36 19
2019 Other services to the public 33 14 19 25 0 8 0 52 27 12
2019 None of the above 10 22 27 10 6 17 8 43 21 33
2018 Client contact centre 34 29 10 17 0 10 0 71 19 21
2018 Compliance, inspection and enforcement 8 17 8 41 25 0 0 26 66 12
2018 Communications or public affairs 4 34 20 12 8 12 11 49 25 25
2018 Administration and operations 25 20 20 11 10 11 2 52 24 80
2018 Human resources 18 19 18 14 14 14 3 45 33 148
2018 Financial management 32 28 12 16 8 0 4 63 25 23
2018 Information technology 18 23 21 12 6 14 6 51 23 50
2018 Internal audit 17 7 15 23 23 0 15 28 54 13
2018 Evaluation 18 25 6 16 8 22 4 59 33 49
2018 Data sciences 13 27 16 13 9 22 0 51 28 23
2018 Policy 30 27 19 5 10 10 0 63 16 20
2018 Project management 30 18 21 0 5 26 0 64 7 16
2018 None of the above 3 13 23 16 16 14 15 23 44 30

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 33 64 3 0 0 0 0 97 0 25
2022 Compliance, inspection and enforcement 30 55 0 10 5 0 0 85 15 20
2022 Communications or public affairs 40 27 0 21 12 0 0 67 33 25
2022 Administration and operations 47 44 3 6 0 0 0 91 6 75
2022 Human resources 30 55 4 8 3 0 0 85 11 180
2022 Financial management 51 40 0 4 5 0 0 92 8 20
2022 Information management 70 22 0 7 0 0 0 93 7 10
2022 Information technology 38 49 4 1 7 0 0 88 8 60
2022 Evaluation 44 49 0 5 2 0 0 93 7 40
2022 Data sciences 37 43 13 6 0 0 0 81 6 30
2022 Policy 48 42 0 10 0 0 0 90 10 10
2022 Project management 36 49 0 11 5 0 0 85 15 20
2022 Other services to the public 44 36 6 14 0 0 0 80 14 15
2022 None of the above 26 45 6 16 7 0 0 71 23 30
2020 Client contact centre 26 61 0 13 0 0 0 87 13 14
2020 Communications or public affairs 31 55 4 10 0 0 0 86 10 25
2020 Administration and operations 34 43 2 17 3 0 0 77 21 88
2020 Human resources 23 48 8 15 6 0 0 71 21 173
2020 Financial management 53 41 0 6 0 0 0 94 6 19
2020 Information management 24 28 0 16 31 0 0 52 48 11
2020 Information technology 43 36 3 14 4 0 0 79 18 41
2020 Internal audit 35 53 11 0 0 0 0 89 0 17
2020 Evaluation 17 52 7 23 2 0 0 69 24 55
2020 Data sciences 31 56 0 13 0 0 0 87 13 23
2020 Policy 38 47 10 5 0 0 0 85 5 19
2020 Other services to the public 31 34 21 13 0 0 0 65 13 15
2020 None of the above 38 44 11 8 0 0 0 82 8 27

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 41 37 11 0 11 0 0 78 11 25
2022 Compliance, inspection and enforcement 35 55 0 5 5 0 0 90 10 20
2022 Communications or public affairs 44 31 9 5 4 0 7 81 9 25
2022 Administration and operations 49 33 9 7 1 0 0 82 9 75
2022 Human resources 46 37 5 9 2 1 0 83 11 180
2022 Financial management 55 37 0 8 0 0 0 92 8 20
2022 Information management 79 14 0 0 7 0 0 93 7 10
2022 Information technology 42 39 7 7 4 1 0 82 11 60
2022 Evaluation 50 25 5 15 2 0 4 78 17 40
2022 Data sciences 54 33 11 0 2 0 0 87 2 30
2022 Policy 38 42 0 10 10 0 0 80 20 10
2022 Project management 54 37 5 4 0 0 0 91 4 20
2022 Other services to the public 77 11 12 0 0 0 0 88 0 15
2022 None of the above 38 35 13 7 7 0 0 73 14 30
2020 Client contact centre 54 33 0 13 0 0 0 87 13 14
2020 Communications or public affairs 38 36 7 14 0 4 0 78 15 25
2020 Administration and operations 38 35 8 14 3 0 2 74 17 88
2020 Human resources 29 43 12 12 4 0 1 72 16 173
2020 Financial management 41 42 6 6 6 0 0 83 11 20
2020 Information management 29 48 0 7 16 0 0 77 23 11
2020 Information technology 24 32 20 13 11 0 0 56 23 41
2020 Internal audit 49 45 0 0 6 0 0 94 6 16
2020 Evaluation 15 51 11 20 4 0 0 66 24 55
2020 Data sciences 41 46 0 13 0 0 0 87 13 23
2020 Policy 38 52 5 5 0 0 0 90 5 19
2020 Other services to the public 38 33 21 7 0 0 0 72 7 15
2020 None of the above 43 36 11 7 3 0 0 79 10 27
2019 Client contact centre 59 27 0 4 9 0 0 86 14 21
2019 Compliance, inspection and enforcement 63 30 7 0 0 0 0 93 0 13
2019 Communications or public affairs 41 27 6 21 5 0 0 67 27 19
2019 Administration and operations 49 42 6 3 0 0 0 91 3 84
2019 Human resources 52 32 4 9 3 0 0 84 12 199
2019 Financial management 57 39 0 0 4 0 0 96 4 24
2019 Information management 39 17 21 23 0 0 0 56 23 15
2019 Information technology 63 28 3 0 5 0 0 92 5 58
2019 Internal audit 32 28 17 5 17 0 0 60 22 18
2019 Evaluation 48 33 11 7 2 0 0 80 9 55
2019 Data sciences 50 34 0 8 7 0 0 84 16 39
2019 Policy 44 35 0 15 7 0 0 78 22 26
2019 Project management 56 38 0 6 0 0 0 94 6 19
2019 Other services to the public 67 16 8 9 0 0 0 83 9 12
2019 None of the above 33 39 0 13 15 0 0 72 28 33

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 45 41 3 0 11 0 0 86 11 25
2022 Compliance, inspection and enforcement 47 42 6 5 0 0 0 89 5 20
2022 Communications or public affairs 58 27 0 0 4 0 11 95 5 25
2022 Administration and operations 64 29 3 1 3 0 0 93 4 75
2022 Human resources 50 38 6 6 1 1 0 88 6 180
2022 Financial management 59 41 0 0 0 0 0 100 0 20
2022 Information management 84 16 0 0 0 0 0 100 0 10
2022 Information technology 52 40 3 4 1 0 0 92 6 60
2022 Evaluation 51 31 2 13 2 0 2 83 15 40
2022 Data sciences 64 24 7 3 4 0 0 87 6 30
2022 Policy 48 42 0 0 10 0 0 90 10 10
2022 Project management 45 33 17 0 6 0 0 78 6 20
2022 Other services to the public 44 45 5 6 0 0 0 89 6 15
2022 None of the above 41 33 6 13 4 3 0 76 17 30
2020 Client contact centre 40 39 7 13 0 0 0 79 13 14
2020 Communications or public affairs 54 30 9 8 0 0 0 83 8 25
2020 Administration and operations 51 36 6 5 2 0 0 87 7 87
2020 Human resources 34 46 9 6 2 1 1 82 9 170
2020 Financial management 64 21 9 6 0 0 0 85 6 20
2020 Information management 38 16 0 7 39 0 0 54 46 11
2020 Information technology 45 24 16 8 5 0 1 70 14 41
2020 Internal audit 55 27 11 6 0 0 0 83 6 16
2020 Evaluation 35 40 13 5 7 0 0 75 13 55
2020 Data sciences 57 25 9 0 9 0 0 83 9 23
2020 Policy 58 32 10 0 0 0 0 90 0 19
2020 Other services to the public 45 28 20 7 0 0 0 73 7 15
2020 None of the above 55 31 14 0 0 0 0 86 0 27
2019 Client contact centre 51 43 5 0 0 0 0 95 0 20
2019 Compliance, inspection and enforcement 63 22 15 0 0 0 0 85 0 13
2019 Communications or public affairs 62 33 5 0 0 0 0 95 0 20
2019 Administration and operations 62 35 1 2 0 0 0 97 2 84
2019 Human resources 56 35 5 4 1 0 0 91 4 198
2019 Financial management 67 29 0 0 4 0 0 96 4 24
2019 Information management 53 39 0 8 0 0 0 92 8 15
2019 Information technology 51 34 7 2 6 0 0 86 7 57
2019 Internal audit 57 26 6 6 5 0 0 83 11 18
2019 Evaluation 47 36 15 2 0 0 0 83 2 55
2019 Data sciences 62 22 5 6 2 0 2 86 9 39
2019 Policy 56 36 0 5 0 4 0 95 5 26
2019 Project management 66 20 14 0 0 0 0 86 0 19
2019 Other services to the public 58 30 0 12 0 0 0 88 12 11
2019 None of the above 53 26 8 9 3 0 0 79 13 33

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 56 40 0 4 0 0 0 96 4 25
2022 Compliance, inspection and enforcement 52 43 0 5 0 0 0 95 5 20
2022 Communications or public affairs 92 4 4 0 0 0 0 96 0 25
2022 Administration and operations 77 19 1 1 0 2 0 97 1 75
2022 Human resources 68 27 2 3 0 0 0 95 3 180
2022 Financial management 59 28 9 4 0 0 0 87 4 20
2022 Information management 94 6 0 0 0 0 0 100 0 10
2022 Information technology 60 33 5 0 3 0 0 93 3 60
2022 Evaluation 75 18 3 2 0 2 0 95 3 40
2022 Data sciences 63 19 7 11 0 0 0 83 11 30
2022 Policy 90 10 0 0 0 0 0 100 0 10
2022 Project management 60 30 0 4 0 0 7 96 4 20
2022 Other services to the public 74 20 6 0 0 0 0 94 0 15
2022 None of the above 69 12 4 6 6 0 3 83 13 30
2020 Client contact centre 39 47 0 13 0 0 0 87 13 14
2020 Communications or public affairs 72 17 7 0 4 0 0 89 4 25
2020 Administration and operations 71 20 5 1 3 0 0 91 5 88
2020 Human resources 66 26 3 2 2 0 0 92 5 172
2020 Financial management 84 11 6 0 0 0 0 94 0 20
2020 Information management 45 25 7 0 23 0 0 70 23 11
2020 Information technology 62 20 5 10 3 0 0 82 13 41
2020 Internal audit 65 30 0 6 0 0 0 94 6 17
2020 Evaluation 71 24 2 4 0 0 0 94 4 55
2020 Data sciences 61 30 0 4 0 0 4 95 5 23
2020 Policy 73 27 0 0 0 0 0 100 0 19
2020 Other services to the public 53 47 0 0 0 0 0 100 0 15
2020 None of the above 74 20 3 3 0 0 0 94 3 27

Question 31. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 72 16 0 0 11 0 0 89 11 25
2022 Compliance, inspection and enforcement 84 16 0 0 0 0 0 100 0 20
2022 Communications or public affairs 96 4 0 0 0 0 0 100 0 25
2022 Administration and operations 95 4 0 1 0 0 0 99 1 75
2022 Human resources 84 11 1 2 1 0 1 96 3 180
2022 Financial management 87 13 0 0 0 0 0 100 0 20
2022 Information management 74 26 0 0 0 0 0 100 0 10
2022 Information technology 93 6 1 0 0 0 0 99 0 60
2022 Evaluation 98 2 0 0 0 0 0 100 0 40
2022 Data sciences 81 3 3 3 10 0 0 84 13 30
2022 Policy 100 0 0 0 0 0 0 100 0 10
2022 Project management 100 0 0 0 0 0 0 100 0 20
2022 Other services to the public 82 18 0 0 0 0 0 100 0 15
2022 None of the above 80 13 0 4 4 0 0 92 8 30
2019 Client contact centre 81 13 6 0 0 0 0 94 0 21
2019 Compliance, inspection and enforcement 100 0 0 0 0 0 0 100 0 13
2019 Communications or public affairs 81 9 0 10 0 0 0 90 10 20
2019 Administration and operations 92 5 2 0 1 0 0 97 1 83
2019 Human resources 90 7 0 1 0 0 0 98 2 198
2019 Financial management 83 17 0 0 0 0 0 100 0 24
2019 Information management 68 20 7 5 0 0 0 89 5 15
2019 Information technology 77 18 3 2 0 0 0 95 2 57
2019 Internal audit 78 11 5 0 0 0 6 95 0 18
2019 Evaluation 88 9 0 2 2 0 0 97 3 55
2019 Data sciences 93 7 0 0 0 0 0 100 0 39
2019 Policy 93 4 4 0 0 0 0 96 0 26
2019 Project management 91 9 0 0 0 0 0 100 0 19
2019 Other services to the public 100 0 0 0 0 0 0 100 0 12
2019 None of the above 85 13 0 0 0 3 0 100 0 32

Question 36. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 60 29 11 0 0 0 0 89 0 25
2022 Compliance, inspection and enforcement 62 22 11 0 5 0 0 84 5 20
2022 Communications or public affairs 92 4 0 0 0 4 0 100 0 25
2022 Administration and operations 75 17 3 2 1 2 0 94 3 75
2022 Human resources 62 28 8 1 1 1 0 90 2 180
2022 Financial management 57 32 12 0 0 0 0 88 0 20
2022 Information management 62 30 0 0 0 0 8 100 0 10
2022 Information technology 66 25 8 1 0 0 0 91 1 60
2022 Evaluation 62 33 4 0 0 0 0 96 0 40
2022 Data sciences 88 9 0 3 0 0 0 97 3 30
2022 Policy 60 20 12 0 0 9 0 87 0 10
2022 Project management 54 41 0 0 0 5 0 100 0 20
2022 Other services to the public 68 26 6 0 0 0 0 94 0 15
2022 None of the above 50 26 7 3 10 4 0 79 14 30
2020 Client contact centre 79 7 13 0 0 0 0 87 0 14
2020 Communications or public affairs 55 13 19 9 0 4 0 71 9 25
2020 Administration and operations 73 16 8 1 1 0 0 89 2 88
2020 Human resources 67 24 8 1 0 1 0 92 1 172
2020 Financial management 84 16 0 0 0 0 0 100 0 20
2020 Information management 61 16 0 9 14 0 0 77 23 11
2020 Information technology 61 23 7 8 0 1 0 85 8 41
2020 Internal audit 73 21 0 6 0 0 0 94 6 17
2020 Evaluation 63 29 6 2 0 0 0 92 2 55
2020 Data sciences 83 13 0 4 0 0 0 96 4 23
2020 Policy 79 5 15 0 0 0 0 85 0 19
2020 Other services to the public 54 39 0 0 0 0 7 100 0 15
2020 None of the above 82 14 0 0 0 4 0 100 0 26
2019 Client contact centre 70 12 14 4 0 0 0 82 4 21
2019 Compliance, inspection and enforcement 63 22 15 0 0 0 0 85 0 13
2019 Communications or public affairs 61 24 6 5 0 5 0 89 5 20
2019 Administration and operations 76 16 5 0 0 3 0 95 0 84
2019 Human resources 70 24 3 2 0 1 0 95 3 198
2019 Financial management 50 41 4 5 0 0 0 90 5 24
2019 Information management 53 33 0 0 0 14 0 100 0 15
2019 Information technology 56 29 12 2 0 2 0 86 2 57
2019 Internal audit 74 20 6 0 0 0 0 94 0 18
2019 Evaluation 60 29 10 0 0 0 0 90 0 54
2019 Data sciences 79 16 5 0 0 0 0 95 0 38
2019 Policy 75 18 7 0 0 0 0 93 0 26
2019 Project management 73 27 0 0 0 0 0 100 0 19
2019 Other services to the public 48 25 11 8 0 9 0 80 9 12
2019 None of the above 64 26 8 0 0 2 0 92 0 33

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable acts, comments or displays that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 57. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 7 93 180
2020 Human resources 10 90 173
2020 Financial management 0 100 20
2020 Information technology 12 88 41
2020 Evaluation 11 89 55
2019 Client contact centre 28 72 21
2019 Administration and operations 9 91 84
2019 Human resources 8 92 200
2019 Information technology 12 88 59
2018 Administration and operations 11 89 81
2018 Human resources 14 86 150
2018 Information technology 18 82 50
2018 Evaluation 14 86 49
2018 None of the above 20 80 30

Question 58a. From whom did you experience harassment on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 26 74 15
2020 Human resources 33 67 18
2018 Human resources 50 50 20

Question 58b. From whom did you experience harassment on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 78 22 15
2020 Human resources 64 36 18
2019 Human resources 69 31 16
2018 Human resources 49 51 20

Question 58c. From whom did you experience harassment on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 15
2018 Administration and operations 0 100 10

Question 58d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 15
2020 Human resources 0 100 18
2019 Human resources 0 100 16
2018 Administration and operations 0 100 10
2018 Human resources 0 100 20

Question 58e. From whom did you experience harassment on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 7 93 15
2020 Human resources 0 100 18
2019 Human resources 0 100 16
2018 Administration and operations 0 100 10

Question 58f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 15
2018 Administration and operations 0 100 10

Question 58g. From whom did you experience harassment on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 9 91 15
2018 Administration and operations 0 100 10
2018 Human resources 0 100 20

Question 59a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 24 76 15
2019 Human resources 41 59 16
2018 Human resources 28 72 21

Question 59b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 73 27 15
2019 Human resources 59 41 16
2018 Human resources 46 54 21

Question 59c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 56 44 15
2020 Human resources 44 56 18
2019 Human resources 48 52 16
2018 Human resources 35 65 21

Question 59d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 37 63 15
2020 Human resources 33 67 18
2019 Human resources 36 64 16
2018 Human resources 43 57 21

Question 59e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 44 56 15
2019 Human resources 32 68 16
2018 Human resources 23 77 21

Question 59f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 58 42 15
2020 Human resources 72 28 18
2019 Human resources 48 52 16
2018 Human resources 48 52 21

Question 59g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 15
2020 Human resources 31 69 18
2019 Human resources 31 69 16
2018 Human resources 27 73 21

Question 59h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 15
2020 Human resources 0 100 18
2019 Human resources 0 100 16
2018 Administration and operations 0 100 10
2018 Human resources 0 100 21

Question 59i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 15
2020 Human resources 0 100 18

Question 59j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 15

Question 59k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 73 27 15
2020 Human resources 37 63 18
2019 Human resources 42 58 16
2018 Human resources 36 64 21

Question 59l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 9 91 15
2018 Administration and operations 0 100 10

Question 59m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 9 91 15

Question 60a. What actions did you take to address the harassment you experienced? …I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 57 43 15
2020 Human resources 68 32 18
2019 Human resources 37 63 15
2018 Human resources 62 38 21

Question 60b. What actions did you take to address the harassment you experienced? …I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 23 77 15
2020 Human resources 39 61 18
2018 Administration and operations 53 47 10

Question 60c. What actions did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 15

Question 60d. What actions did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 8 92 15
2020 Human resources 0 100 18
2019 Human resources 0 100 15
2018 Human resources 0 100 21

Question 60e. What actions did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 7 93 15
2018 Administration and operations 0 100 10

Question 60f. What actions did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 8 92 15
2020 Human resources 0 100 18
2019 Human resources 0 100 15
2018 Administration and operations 0 100 10

Question 60g. What actions did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 21 79 15
2020 Human resources 33 67 18

Question 60h. What actions did you take to address the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 23 77 15
2019 Human resources 38 62 15

Question 60i. What actions did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 7 93 15
2018 Human resources 27 73 21

Question 61a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10

Question 61b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 15 85 10
2018 Human resources 24 76 19

Question 61c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 22 78 10

Question 61d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 9 91 10

Question 61e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10
2018 Administration and operations 0 100 10
2018 Human resources 28 72 19

Question 61f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 24 76 10

Question 61g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 16 84 10
2020 Human resources 0 100 18
2018 Administration and operations 0 100 10

Question 61h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 22 78 10

Question 61i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 8 92 10

Question 61j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 25 75 10
2019 Human resources 0 100 15

Question 61k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10
2018 Administration and operations 0 100 10

Question 61l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 62 38 10
2020 Human resources 42 58 18
2019 Human resources 49 51 15
2018 Human resources 30 70 19

Question 61m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10
2020 Human resources 0 100 18
2019 Human resources 0 100 15
2018 Administration and operations 0 100 10
2018 Human resources 0 100 19

Question 61n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 46 54 10
2020 Human resources 55 45 18
2019 Human resources 57 43 15
2018 Human resources 30 70 19

Question 61o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10

Question 61p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 8 92 10
2020 Human resources 0 100 18

Question 62. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Administration and operations 23 15 7 2 3 30 21 76 10 75
2022 Human resources 8 10 7 1 3 53 20 62 14 180
2022 Information technology 18 18 13 5 1 37 8 65 11 60
2022 Data sciences 21 9 5 0 0 40 25 85 0 30
2022 Other services to the public 0 7 6 6 6 47 28 27 47 15
2022 None of the above 21 6 7 7 0 36 23 67 17 30
2020 Client contact centre 13 27 14 0 0 39 7 74 0 14
2020 Communications or public affairs 32 24 13 4 4 15 7 73 11 25
2020 Administration and operations 25 17 13 1 1 37 6 74 4 87
2020 Human resources 18 15 14 3 1 40 11 65 8 173
2020 Financial management 40 9 5 0 0 33 14 91 0 20
2020 Information management 30 15 16 7 23 9 0 50 33 11
2020 Information technology 32 10 18 3 11 23 4 57 19 40
2020 Internal audit 26 16 17 0 6 26 10 64 9 17
2020 Evaluation 10 13 11 15 2 39 11 46 33 55
2020 Data sciences 18 14 22 0 0 32 14 59 0 22
2020 Policy 15 10 5 5 0 47 17 71 15 19
2020 Other services to the public 28 20 6 15 0 31 0 70 21 15
2020 None of the above 16 8 14 0 8 43 11 51 17 27
2019 Client contact centre 14 36 17 10 0 23 0 66 12 21
2019 Compliance, inspection and enforcement 11 7 22 7 0 44 7 39 15 13
2019 Communications or public affairs 10 13 15 15 11 30 5 36 40 20
2019 Administration and operations 20 20 13 4 1 27 16 69 8 83
2019 Human resources 19 10 15 8 3 41 5 53 19 199
2019 Financial management 10 4 16 4 0 35 30 42 12 24
2019 Information management 9 6 21 6 8 50 0 29 28 15
2019 Information technology 29 12 17 4 11 21 7 56 20 58
2019 Internal audit 25 15 10 11 6 33 0 59 26 18
2019 Evaluation 10 11 9 12 3 35 20 45 35 55
2019 Data sciences 10 11 10 0 2 56 12 63 7 39
2019 Policy 23 14 18 0 4 33 8 63 6 26
2019 Project management 22 10 25 5 11 28 0 44 22 19
2019 Other services to the public 19 21 11 8 0 33 9 68 14 12
2019 None of the above 11 12 30 3 0 30 14 40 6 33
2018 Client contact centre 18 25 30 4 0 17 6 56 6 20
2018 Compliance, inspection and enforcement 8 17 8 8 25 34 0 38 50 12
2018 Communications or public affairs 7 16 12 18 8 31 8 38 43 25
2018 Administration and operations 26 8 17 7 4 35 2 55 17 79
2018 Human resources 12 19 19 8 1 36 4 52 15 148
2018 Financial management 16 28 8 4 8 30 6 69 19 23
2018 Information technology 20 16 23 0 7 30 4 54 11 50
2018 Internal audit 8 15 23 15 17 22 0 31 40 13
2018 Evaluation 15 14 14 2 6 44 4 57 16 49
2018 Data sciences 9 26 9 9 9 30 9 57 29 23
2018 Policy 5 24 9 5 10 28 18 54 28 20
2018 Project management 23 12 20 6 0 30 9 58 10 16
2018 None of the above 9 10 22 6 0 47 7 40 13 30

Question 63. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 35 19 8 9 16 13 0 62 29 25
2022 Compliance, inspection and enforcement 25 21 0 0 13 41 0 79 21 20
2022 Communications or public affairs 19 61 3 0 4 13 0 92 4 25
2022 Administration and operations 45 31 12 1 1 10 0 84 3 75
2022 Human resources 32 38 9 3 2 15 1 84 6 180
2022 Financial management 45 31 8 0 0 15 0 91 0 20
2022 Information technology 30 39 15 5 1 11 0 77 7 60
2022 Evaluation 18 46 12 5 6 13 0 74 13 40
2022 Data sciences 37 28 2 3 0 30 0 93 4 30
2022 Project management 29 36 9 6 0 20 0 81 7 20
2022 None of the above 34 11 23 4 0 19 9 62 5 30
2020 Client contact centre 45 55 0 0 0 0 0 100 0 14
2020 Communications or public affairs 46 30 13 4 0 7 0 82 5 25
2020 Administration and operations 50 29 10 1 1 8 0 86 3 88
2020 Human resources 40 35 14 3 0 7 1 82 3 173
2020 Financial management 65 30 5 0 0 0 0 95 0 20
2020 Information management 38 14 18 16 14 0 0 52 30 11
2020 Information technology 51 25 7 6 6 5 0 80 12 40
2020 Internal audit 49 34 6 6 6 0 0 83 12 17
2020 Evaluation 29 33 17 8 4 10 0 69 12 55
2020 Data sciences 41 41 5 5 0 9 0 90 5 22
2020 Policy 45 28 16 11 0 0 0 73 11 18
2020 Other services to the public 28 32 25 15 0 0 0 60 15 15
2020 None of the above 35 33 13 8 0 11 0 76 9 27
2019 Client contact centre 41 44 6 3 0 6 0 90 4 21
2019 Compliance, inspection and enforcement 26 30 30 0 0 15 0 65 0 13
2019 Communications or public affairs 25 19 35 16 0 5 0 46 17 20
2019 Administration and operations 43 34 12 2 0 7 1 85 2 84
2019 Human resources 42 33 11 3 1 9 1 83 5 198
2019 Financial management 36 29 17 4 0 10 4 76 5 24
2019 Information management 30 24 21 6 13 6 0 57 20 15
2019 Information technology 44 20 20 4 5 7 0 69 10 59
2019 Internal audit 37 45 5 0 6 6 0 88 7 18
2019 Evaluation 31 35 9 14 0 10 2 74 16 55
2019 Data sciences 39 29 10 0 0 22 0 88 0 39
2019 Policy 49 47 0 0 4 0 0 96 4 26
2019 Project management 27 41 5 13 5 10 0 74 20 19
2019 Other services to the public 52 32 0 8 0 8 0 91 9 12
2019 None of the above 36 47 6 0 0 9 3 94 0 33
2018 Client contact centre 50 23 16 4 0 6 0 78 5 20
2018 Compliance, inspection and enforcement 26 33 8 25 0 8 0 64 27 12
2018 Communications or public affairs 19 39 14 12 4 12 0 66 18 25
2018 Administration and operations 48 26 12 7 2 4 0 77 10 79
2018 Human resources 31 34 14 4 1 15 1 77 6 149
2018 Financial management 34 48 4 4 4 6 0 87 8 23
2018 Information technology 38 28 12 2 5 15 0 77 9 50
2018 Internal audit 23 46 7 7 8 8 0 75 17 13
2018 Evaluation 27 34 12 2 6 14 4 75 10 49
2018 Data sciences 35 26 4 13 4 17 0 74 21 23
2018 Policy 36 34 15 5 0 10 0 78 5 20
2018 Project management 41 18 15 8 0 18 0 72 10 16
2018 None of the above 22 23 25 10 0 12 7 57 12 30

Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Definition of the term has changed from 2020 PSES.

Question 64. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Compliance, inspection and enforcement 29 71 20
2022 Communications or public affairs 0 100 25
2022 Human resources 6 94 180
2022 Information technology 9 91 60
2022 Other services to the public 0 100 15
2020 Client contact centre 0 100 14
2020 Human resources 6 94 173
2020 Information technology 22 78 41
2019 Compliance, inspection and enforcement 0 100 13
2019 Human resources 8 92 200
2019 Financial management 0 100 24
2019 Information technology 16 84 59
2019 Evaluation 9 91 55
2019 Other services to the public 0 100 12
2019 None of the above 15 85 33
2018 Client contact centre 0 100 21
2018 Human resources 5 95 150
2018 Information technology 15 85 50
2018 None of the above 0 100 30

Question 65a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 17 83 10

Question 65b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 92 8 10

Question 65c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10
2020 Human resources 0 100 10

Question 65d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10
2020 Human resources 0 100 10
2019 Human resources 0 100 16
2019 Information technology 0 100 10

Question 65e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 16 84 10
2020 Human resources 0 100 10
2019 Human resources 0 100 16

Question 65f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10
2019 Human resources 0 100 16
2019 Information technology 0 100 10

Question 65g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 18 82 10
2019 Information technology 0 100 10

Question 66a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 41 59 10

Question 66b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 8 92 10

Question 66c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 16 84 10

Question 66d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10
2020 Human resources 0 100 10

Question 66e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 23 77 10

Question 66f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 18 82 10

Question 66g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10
2020 Human resources 0 100 10
2019 Human resources 0 100 15

Question 66h. Please indicate the type of discrimination you experienced. ...Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10
2020 Human resources 0 100 10
2019 Human resources 0 100 15

Question 66i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 8 92 10
2019 Human resources 0 100 15

Question 66j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 34 66 10
2019 Human resources 32 68 15

Question 66k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10
2020 Human resources 0 100 10
2019 Human resources 0 100 15

Question 66l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 24 76 10
2019 Human resources 41 59 15

Question 66m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10
2020 Human resources 0 100 10
2019 Human resources 0 100 15

Question 66n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 18 82 10

Question 67a. What actions did you take to address the discrimination you experienced? ...I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 33 67 10

Question 67b. What actions did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 8 92 10

Question 67c. What actions did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10
2020 Human resources 0 100 10

Question 67d. What actions did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10
2020 Human resources 0 100 10

Question 67e. What actions did you take to address the discrimination you experienced? …I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 8 92 10
2020 Human resources 0 100 10
2019 Human resources 0 100 15

Question 67f. What actions did you take to address the discrimination you experienced? …I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10
2020 Human resources 0 100 10

Question 67g. What actions did you take to address the discrimination you experienced? …I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10

Question 67h. What actions did you take to address the discrimination you experienced? … Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 16 84 10
2020 Human resources 0 100 10

Question 67i. What actions did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 59 41 10
2019 Human resources 38 62 15

Question 68a. Why did you not file a grievance or formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10

Question 68b. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10

Question 68c. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10

Question 68d. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10

Question 68e. Why did you not file a grievance or formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10
2020 Human resources 0 100 10

Question 68f. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 17 83 10

Question 68g. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 18 82 10

Question 68h. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 16 84 10

Question 68i. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 8 92 10

Question 68j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 24 76 10

Question 68k. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10
2020 Human resources 0 100 10

Question 68l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 41 59 10

Question 68m. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10
2020 Human resources 0 100 10

Question 68n. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 76 24 10
2020 Human resources 51 49 10

Question 68o. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 0 100 10

Question 68p. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Human resources 23 77 10

Question 69. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Communications or public affairs 21 0 10 0 4 47 19 61 10 25
2022 Administration and operations 25 12 10 1 3 36 13 73 8 75
2022 Human resources 11 9 10 3 1 54 12 61 11 180
2022 Financial management 36 26 0 0 5 23 10 93 7 20
2022 Information technology 20 15 12 3 3 35 11 66 11 60
2022 Data sciences 22 11 2 9 0 40 16 76 20 30
2022 Policy 0 10 18 10 0 30 32 26 26 10
2022 None of the above 27 8 23 7 0 31 4 54 10 30
2020 Client contact centre 13 27 0 0 0 54 7 100 0 14
2020 Communications or public affairs 34 25 16 0 4 16 4 74 6 24
2020 Administration and operations 27 18 10 1 0 36 7 80 2 88
2020 Human resources 18 14 13 2 0 43 11 69 3 172
2020 Financial management 43 5 5 0 5 37 6 84 8 20
2020 Information management 30 31 0 0 31 0 8 66 34 11
2020 Information technology 24 12 22 3 11 24 4 50 19 41
2020 Internal audit 19 5 11 0 12 43 10 51 25 17
2020 Evaluation 12 11 18 7 0 43 9 47 15 55
2020 Data sciences 23 21 13 4 0 26 13 72 7 23
2020 Policy 25 0 5 5 0 47 17 71 15 19
2020 Other services to the public 28 16 14 0 0 34 8 76 0 14
2020 None of the above 8 13 15 0 4 49 11 53 10 26
2019 Client contact centre 30 27 13 0 0 23 6 81 0 21
2019 Compliance, inspection and enforcement 0 7 22 0 0 52 19 25 0 13
2019 Communications or public affairs 16 4 27 11 0 37 5 34 20 19
2019 Administration and operations 27 17 8 2 0 32 13 82 4 84
2019 Human resources 19 12 17 4 1 41 6 59 9 200
2019 Financial management 12 15 13 4 0 36 20 61 10 24
2019 Information management 17 6 13 0 8 56 0 53 19 15
2019 Information technology 22 18 15 7 4 30 5 61 15 59
2019 Internal audit 25 15 22 0 0 38 0 64 0 18
2019 Evaluation 15 11 11 2 2 43 16 65 8 55
2019 Data sciences 2 16 7 0 0 63 12 72 0 39
2019 Policy 30 11 11 4 0 36 8 74 7 26
2019 Project management 27 11 12 5 15 26 5 54 29 19
2019 Other services to the public 19 15 17 0 0 33 17 66 0 12
2019 None of the above 12 6 25 3 2 40 12 37 12 33
2018 Client contact centre 33 13 33 0 0 21 0 58 0 21
2018 Compliance, inspection and enforcement 17 17 8 8 8 42 0 57 28 12
2018 Communications or public affairs 8 20 15 4 6 39 8 52 19 25
2018 Administration and operations 27 10 19 1 1 35 6 64 4 80
2018 Human resources 11 13 23 1 1 45 6 49 4 150
2018 Financial management 26 18 8 8 4 30 6 69 19 23
2018 Information technology 20 18 23 0 7 32 0 55 11 50
2018 Internal audit 8 14 35 7 15 21 0 28 28 14
2018 Evaluation 16 16 12 2 2 47 4 66 8 48
2018 Data sciences 14 14 9 5 5 40 14 60 20 22
2018 Policy 10 10 34 5 0 37 5 33 8 20
2018 Project management 23 6 20 6 5 30 9 48 19 16
2018 None of the above 21 10 15 3 0 47 4 65 5 30

Question 70. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 44 18 22 0 11 6 0 65 12 25
2022 Communications or public affairs 33 43 3 4 4 14 0 87 9 25
2022 Administration and operations 45 31 9 0 3 12 0 87 3 75
2022 Human resources 35 37 10 2 1 14 1 84 4 180
2022 Financial management 51 31 3 0 5 4 6 91 5 20
2022 Information technology 36 40 9 1 5 9 0 83 7 60
2022 Evaluation 30 37 11 5 2 15 0 79 8 40
2022 Data sciences 40 25 4 6 0 17 8 86 8 30
2022 Project management 23 55 5 6 0 6 5 88 6 20
2022 Other services to the public 41 20 10 12 0 16 0 73 15 15
2022 None of the above 30 20 25 8 4 9 4 58 13 30
2020 Client contact centre 45 48 7 0 0 0 0 93 0 14
2020 Communications or public affairs 46 34 9 4 0 7 0 86 5 25
2020 Administration and operations 51 29 8 0 0 10 1 91 0 88
2020 Human resources 41 41 10 2 0 6 1 88 2 173
2020 Financial management 60 26 5 0 0 10 0 95 0 20
2020 Information management 38 14 16 9 23 0 0 52 31 11
2020 Information technology 53 17 15 3 5 7 0 75 9 41
2020 Internal audit 59 23 6 0 12 0 0 83 12 17
2020 Evaluation 35 27 24 4 2 9 0 68 6 55
2020 Data sciences 52 31 4 0 0 13 0 95 0 23
2020 Policy 53 32 5 10 0 0 0 85 10 19
2020 Other services to the public 27 34 26 0 0 14 0 70 0 15
2020 None of the above 28 43 15 0 0 15 0 83 0 26
2019 Client contact centre 43 38 13 0 0 0 6 86 0 21
2019 Compliance, inspection and enforcement 33 22 22 0 0 22 0 71 0 13
2019 Communications or public affairs 25 39 26 6 0 5 0 67 6 20
2019 Administration and operations 50 30 14 0 0 5 1 86 0 84
2019 Human resources 45 31 10 3 2 8 0 84 5 199
2019 Financial management 30 32 17 0 0 14 7 78 0 24
2019 Information management 24 23 20 0 13 21 0 59 16 15
2019 Information technology 42 20 20 7 2 9 0 69 9 59
2019 Internal audit 52 37 5 0 0 6 0 95 0 18
2019 Evaluation 39 34 14 2 0 9 2 82 2 55
2019 Data sciences 41 23 12 0 0 25 0 84 0 39
2019 Policy 42 47 4 4 0 4 0 92 4 26
2019 Project management 27 34 12 0 16 11 0 68 18 19
2019 Other services to the public 83 17 0 0 0 0 0 100 0 12
2019 None of the above 35 34 20 0 2 6 3 76 3 33
2018 Client contact centre 44 34 16 0 0 6 0 83 0 21
2018 Compliance, inspection and enforcement 26 33 8 8 8 16 0 70 20 12
2018 Communications or public affairs 19 47 12 0 10 12 0 75 12 25
2018 Administration and operations 46 28 14 1 1 10 0 82 3 80
2018 Human resources 32 30 17 3 0 18 1 76 4 150
2018 Financial management 40 37 4 8 4 6 0 83 13 23
2018 Information technology 32 38 10 2 7 10 0 78 11 50
2018 Internal audit 15 56 14 0 8 8 0 77 8 14
2018 Evaluation 30 33 12 2 4 16 2 77 8 48
2018 Data sciences 55 18 5 5 5 13 0 84 11 22
2018 Policy 46 34 5 5 0 10 0 89 5 20
2018 Project management 41 6 15 14 5 18 0 58 23 16
2018 None of the above 29 34 11 0 3 19 4 81 5 30

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 83. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 43 57 25
2022 Compliance, inspection and enforcement 38 62 20
2022 Communications or public affairs 40 60 25
2022 Administration and operations 15 85 75
2022 Human resources 24 76 180
2022 Financial management 14 86 20
2022 Information management 48 52 10
2022 Information technology 18 82 60
2022 Evaluation 23 77 40
2022 Data sciences 13 87 30
2022 Policy 32 68 10
2022 Project management 19 81 20
2022 Other services to the public 22 78 15
2022 None of the above 14 86 30
2020 Client contact centre 20 80 14
2020 Communications or public affairs 20 80 25
2020 Administration and operations 15 85 88
2020 Human resources 25 75 172
2020 Financial management 16 84 20
2020 Information management 17 83 11
2020 Information technology 23 77 40
2020 Internal audit 13 87 17
2020 Evaluation 16 84 55
2020 Data sciences 9 91 22
2020 Policy 42 58 19
2020 Other services to the public 27 73 15
2020 None of the above 11 89 27
2019 Client contact centre 15 85 21
2019 Compliance, inspection and enforcement 30 70 13
2019 Communications or public affairs 19 81 20
2019 Administration and operations 14 86 84
2019 Human resources 24 76 200
2019 Financial management 27 73 23
2019 Information management 33 67 15
2019 Information technology 27 73 58
2019 Internal audit 16 84 18
2019 Evaluation 16 84 55
2019 Data sciences 5 95 39
2019 Policy 32 68 26
2019 Project management 16 84 19
2019 Other services to the public 9 91 11
2019 None of the above 18 82 33

Question 84. Were the requests for workplace accommodation measures related to a disability?

A disability refers to a physical, mental, intellectual, cognitive, sensory, learning or communication impairment, or a functional limitation, whether apparent or not, and permanent, temporary or episodic in nature, that hinders a person's full and equal participation in society when they face a barrier. A barrier refers to a physical, structural, technological, socioeconomic or cultural obstruction, or one that is related to information, communications, attitudes or mindsets, that hinders a person's full and equal participation in society.
Definition of the term has changed from 2020 PSES.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 84 16 10
2022 Human resources 61 39 45
2022 Information technology 65 35 10
2022 Evaluation 72 28 10
2020 Administration and operations 68 32 13
2020 Human resources 62 38 44

Question 85. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 74 26 10
2022 Human resources 68 32 45
2022 Information technology 67 33 10
2022 Evaluation 84 16 10
2020 Administration and operations 84 16 13
2020 Human resources 91 9 44
2019 Administration and operations 92 8 12
2019 Human resources 97 3 49
2019 Information technology 87 13 15

Question 86. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Human resources 54 37 0 6 0 4 0 94 6 30
2020 Administration and operations 56 26 17 0 0 0 0 83 0 11
2020 Human resources 44 40 10 5 0 0 0 85 5 40
2019 Administration and operations 55 25 20 0 0 0 0 80 0 11
2019 Human resources 46 36 4 9 5 0 0 82 14 48
2019 Information technology 61 23 0 0 15 0 0 85 15 13

Question 87. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 44 29 12 3 12 0 0 73 15 20
2022 Compliance, inspection and enforcement 77 11 6 0 0 0 6 93 0 20
2022 Communications or public affairs 77 19 4 0 0 0 0 96 0 25
2022 Administration and operations 70 21 2 1 1 1 3 95 2 75
2022 Human resources 56 26 5 8 1 3 1 86 9 180
2022 Financial management 41 50 0 0 5 0 5 95 5 20
2022 Information management 62 38 0 0 0 0 0 100 0 10
2022 Information technology 53 31 6 2 3 4 1 89 5 60
2022 Evaluation 53 37 0 2 2 2 3 95 5 40
2022 Data sciences 51 28 9 6 0 3 3 84 6 30
2022 Policy 60 10 12 19 0 0 0 70 19 10
2022 Project management 65 29 0 6 0 0 0 94 6 20
2022 Other services to the public 27 44 10 13 0 0 7 76 14 15
2022 None of the above 44 18 13 9 4 3 9 70 15 30
2020 Client contact centre 58 27 7 7 0 0 0 85 7 14
2020 Communications or public affairs 59 26 12 0 3 0 0 85 3 25
2020 Administration and operations 66 22 6 1 1 1 2 91 2 88
2020 Human resources 58 26 6 8 1 0 1 85 9 173
2020 Financial management 56 44 0 0 0 0 0 100 0 20
2020 Information management 52 16 0 9 23 0 0 69 31 11
2020 Information technology 46 30 1 5 5 7 5 86 12 41
2020 Internal audit 66 11 0 6 12 0 5 82 18 17
2020 Evaluation 48 42 4 5 0 2 0 91 5 55
2020 Data sciences 62 30 0 4 0 4 0 95 5 23
2020 Policy 57 33 5 5 0 0 0 90 5 19
2020 Other services to the public 40 39 20 0 0 0 0 80 0 15
2020 None of the above 70 27 3 0 0 0 0 97 0 26

Future of work

Question 94. In general, which of the following best describes the percentage of time you spend working at a Government of Canada location?

Survey year Demographic 20% (1 out of 5 days)
(%)		 40% (2 out of 5 days)
(%)		 60% (3 out of 5 days)
(%)		 80% (4 out of 5 days)
(%)		 Other Please specify
(%)		 Total responses
2022 Client contact centre 83 17 0 0 0 20
2022 Compliance, inspection and enforcement 82 11 7 0 0 15
2022 Communications or public affairs 100 0 0 0 0 20
2022 Administration and operations 86 8 1 3 2 60
2022 Human resources 87 10 1 2 1 155
2022 Financial management 96 4 0 0 0 20
2022 Information technology 97 0 0 2 1 50
2022 Evaluation 97 3 0 0 0 35
2022 Data sciences 100 0 0 0 0 30
2022 Project management 100 0 0 0 0 20
2022 Other services to the public 66 34 0 0 0 10
2022 None of the above 100 0 0 0 0 20

Question 95. When working at a Government of Canada location, do you usually work there on the same days of the week?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 100 0 20
2022 Compliance, inspection and enforcement 93 7 15
2022 Communications or public affairs 100 0 20
2022 Administration and operations 97 3 65
2022 Human resources 97 3 160
2022 Financial management 92 8 20
2022 Information management 93 7 10
2022 Information technology 93 7 55
2022 Evaluation 89 11 35
2022 Data sciences 100 0 30
2022 Project management 89 11 20
2022 Other services to the public 100 0 10
2022 None of the above 97 3 25

Question 96a. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Attend meetings
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 26 74 20
2022 Compliance, inspection and enforcement 30 70 15
2022 Communications or public affairs 17 83 20
2022 Administration and operations 20 80 65
2022 Human resources 31 69 160
2022 Financial management 24 76 20
2022 Information management 18 82 10
2022 Information technology 19 81 55
2022 Evaluation 12 88 35
2022 Data sciences 59 41 30
2022 Project management 36 64 20
2022 Other services to the public 17 83 10
2022 None of the above 14 86 25

Question 96b. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Participate in team building activities
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 26 74 20
2022 Compliance, inspection and enforcement 46 54 15
2022 Communications or public affairs 57 43 20
2022 Administration and operations 42 58 65
2022 Human resources 56 44 160
2022 Financial management 45 55 20
2022 Information management 38 62 10
2022 Information technology 47 53 55
2022 Evaluation 39 61 35
2022 Data sciences 66 34 30
2022 Project management 64 36 20
2022 Other services to the public 47 53 10
2022 None of the above 25 75 25

Question 96c. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Collaborate on projects with colleagues (e.g., brainstorming)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 25 75 20
2022 Compliance, inspection and enforcement 40 60 15
2022 Communications or public affairs 62 38 20
2022 Administration and operations 43 57 65
2022 Human resources 37 63 160
2022 Financial management 22 78 20
2022 Information management 35 65 10
2022 Information technology 28 72 55
2022 Evaluation 26 74 35
2022 Data sciences 54 46 30
2022 Project management 43 57 20
2022 Other services to the public 26 74 10
2022 None of the above 45 55 25

Question 96d. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Work with stakeholders or clients
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 15 85 20
2022 Compliance, inspection and enforcement 25 75 15
2022 Communications or public affairs 22 78 20
2022 Administration and operations 6 94 65
2022 Human resources 12 88 160
2022 Financial management 17 83 20
2022 Information management 25 75 10
2022 Information technology 15 85 55
2022 Evaluation 3 97 35
2022 Data sciences 13 87 30
2022 Project management 0 100 20
2022 Other services to the public 0 100 10
2022 None of the above 4 96 25

Question 96e. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Completing onboarding of employees
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 17 83 20
2022 Compliance, inspection and enforcement 29 71 15
2022 Communications or public affairs 25 75 20
2022 Administration and operations 30 70 65
2022 Human resources 39 61 160
2022 Financial management 30 70 20
2022 Information management 27 73 10
2022 Information technology 29 71 55
2022 Evaluation 29 71 35
2022 Data sciences 31 69 30
2022 Project management 9 91 20
2022 Other services to the public 30 70 10
2022 None of the above 24 76 25

Question 96f. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Completing offboarding of employees
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 10 90 20
2022 Compliance, inspection and enforcement 12 88 15
2022 Communications or public affairs 0 100 20
2022 Administration and operations 17 83 65
2022 Human resources 15 85 160
2022 Financial management 12 88 20
2022 Information management 18 82 10
2022 Information technology 9 91 55
2022 Evaluation 15 85 35
2022 Data sciences 14 86 30
2022 Project management 4 96 20
2022 Other services to the public 0 100 10
2022 None of the above 3 97 25

Question 96g. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Perform individual work
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 17 83 20
2022 Compliance, inspection and enforcement 19 81 15
2022 Communications or public affairs 14 86 20
2022 Administration and operations 20 80 65
2022 Human resources 11 89 160
2022 Financial management 11 89 20
2022 Information management 10 90 10
2022 Information technology 17 83 55
2022 Evaluation 3 97 35
2022 Data sciences 7 93 30
2022 Project management 15 85 20
2022 Other services to the public 16 84 10
2022 None of the above 17 83 25

Question 96h. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Completing other administrative work (e.g., tasks related to human resources, finance and security)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 7 93 20
2022 Compliance, inspection and enforcement 19 81 15
2022 Communications or public affairs 5 95 20
2022 Administration and operations 15 85 65
2022 Human resources 9 91 160
2022 Financial management 14 86 20
2022 Information management 8 92 10
2022 Information technology 4 96 55
2022 Evaluation 3 97 35
2022 Data sciences 13 87 30
2022 Project management 4 96 20
2022 Other services to the public 8 92 10
2022 None of the above 0 100 25

Question 96i. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Discussing sensitive issues
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 20
2022 Compliance, inspection and enforcement 24 76 15
2022 Communications or public affairs 21 79 20
2022 Administration and operations 23 77 65
2022 Human resources 15 85 160
2022 Financial management 8 92 20
2022 Information management 8 92 10
2022 Information technology 14 86 55
2022 Evaluation 13 87 35
2022 Data sciences 21 79 30
2022 Project management 21 79 20
2022 Other services to the public 18 82 10
2022 None of the above 11 89 25

Question 96j. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Training
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 6 94 20
2022 Compliance, inspection and enforcement 24 76 15
2022 Communications or public affairs 13 87 20
2022 Administration and operations 9 91 65
2022 Human resources 16 84 160
2022 Financial management 3 97 20
2022 Information management 37 63 10
2022 Information technology 13 87 55
2022 Evaluation 7 93 35
2022 Data sciences 9 91 30
2022 Project management 0 100 20
2022 Other services to the public 20 80 10
2022 None of the above 22 78 25

Question 96k. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 20
2022 Compliance, inspection and enforcement 4 96 15
2022 Communications or public affairs 0 100 20
2022 Administration and operations 0 100 65
2022 Human resources 1 99 160
2022 Financial management 4 96 20
2022 Information management 0 100 10
2022 Information technology 4 96 55
2022 Evaluation 0 100 35
2022 Data sciences 0 100 30
2022 Project management 0 100 20
2022 Other services to the public 0 100 10
2022 None of the above 0 100 25

Question 96l. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...None of the above
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 34 66 20
2022 Compliance, inspection and enforcement 49 51 15
2022 Communications or public affairs 29 71 20
2022 Administration and operations 32 68 65
2022 Human resources 22 78 160
2022 Financial management 36 64 20
2022 Information management 27 73 10
2022 Information technology 32 68 55
2022 Evaluation 53 47 35
2022 Data sciences 21 79 30
2022 Project management 31 69 20
2022 Other services to the public 37 63 10
2022 None of the above 38 62 25

Question 97. Having the flexibility to choose where I work allows me to have a better work-life-balance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 70 5 4 0 16 0 4 78 17 20
2022 Compliance, inspection and enforcement 77 17 0 7 0 0 0 93 7 15
2022 Communications or public affairs 83 9 3 0 0 0 5 97 0 20
2022 Administration and operations 69 14 6 0 0 1 10 94 0 65
2022 Human resources 68 16 4 2 1 0 9 92 3 160
2022 Financial management 80 11 5 0 0 0 5 95 0 20
2022 Information management 74 17 8 0 0 0 0 92 0 10
2022 Information technology 74 11 6 0 5 0 5 89 5 55
2022 Evaluation 76 11 0 6 0 0 6 94 6 35
2022 Data sciences 72 15 3 3 0 0 7 93 4 30
2022 Project management 67 22 5 0 0 0 5 94 0 20
2022 Other services to the public 83 17 0 0 0 0 0 100 0 10
2022 None of the above 61 11 0 0 12 5 12 86 14 25

Question 98. I am concerned that I will miss out on career opportunities if I am not at the Government of Canada worksite as often as others.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 13 6 8 14 50 0 9 71 20 20
2022 Compliance, inspection and enforcement 0 17 12 18 53 0 0 70 17 15
2022 Communications or public affairs 0 7 4 19 66 5 0 88 8 20
2022 Administration and operations 10 15 8 12 45 8 3 63 28 65
2022 Human resources 5 9 16 13 49 4 5 67 15 160
2022 Financial management 0 23 5 13 51 9 0 70 25 20
2022 Information management 19 0 15 10 47 9 0 62 21 10
2022 Information technology 6 12 9 10 55 0 7 70 20 55
2022 Evaluation 0 3 3 16 75 3 0 94 3 35
2022 Data sciences 10 13 9 20 31 13 4 62 27 30
2022 Project management 0 10 11 13 61 0 5 78 10 20
2022 Other services to the public 8 10 16 8 49 9 0 62 20 10
2022 None of the above 8 11 22 10 41 3 4 55 21 25

Question 99. I believe team members who attend meetings virtually would feel less included than those who attend in person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 0 9 10 12 47 18 4 76 11 20
2022 Compliance, inspection and enforcement 13 23 6 10 49 0 0 59 36 15
2022 Communications or public affairs 0 4 10 14 63 9 0 85 4 20
2022 Administration and operations 5 19 15 15 38 4 5 58 26 65
2022 Human resources 6 20 17 20 32 4 1 55 27 160
2022 Financial management 0 10 14 34 42 0 0 76 10 20
2022 Information management 9 0 8 0 82 0 0 82 9 10
2022 Information technology 4 9 11 13 54 7 2 73 14 55
2022 Evaluation 5 12 10 22 48 0 3 72 18 35
2022 Data sciences 12 29 3 22 24 10 0 51 46 30
2022 Project management 11 15 21 17 36 0 0 53 26 20
2022 Other services to the public 0 0 26 17 48 9 0 72 0 10
2022 None of the above 12 7 17 14 30 4 16 55 24 25
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Workplace well-being

A safe and healthy workplace

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 46 29 4 7 11 4 0 77 19 25
2022 Compliance, inspection and enforcement 42 36 0 16 6 0 0 78 22 20
2022 Communications or public affairs 72 28 0 0 0 0 0 100 0 25
2022 Administration and operations 67 23 1 4 2 3 0 93 6 75
2022 Human resources 54 30 8 4 3 1 1 85 7 180
2022 Financial management 47 44 0 5 0 0 5 95 5 20
2022 Information management 86 8 6 0 0 0 0 94 0 10
2022 Information technology 47 40 4 2 1 3 3 92 3 60
2022 Evaluation 62 31 2 3 2 0 0 93 5 40
2022 Data sciences 66 26 3 3 3 0 0 91 6 30
2022 Policy 71 19 10 0 0 0 0 90 0 10
2022 Project management 61 18 15 0 6 0 0 79 6 20
2022 Other services to the public 35 44 12 9 0 0 0 79 9 15
2022 None of the above 59 19 3 7 8 4 0 82 16 30
2020 Client contact centre 58 20 7 15 0 0 0 78 15 14
2020 Communications or public affairs 60 20 9 4 3 4 0 83 8 25
2020 Administration and operations 60 27 9 1 2 0 0 87 3 88
2020 Human resources 53 28 6 8 4 0 1 82 12 173
2020 Financial management 71 23 6 0 0 0 0 94 0 20
2020 Information management 54 14 0 9 23 0 0 69 31 11
2020 Information technology 51 23 9 6 5 3 3 78 12 41
2020 Internal audit 72 11 5 6 6 0 0 84 11 17
2020 Evaluation 48 32 4 9 5 2 0 82 14 55
2020 Data sciences 64 14 9 9 0 5 0 81 9 22
2020 Policy 61 16 18 5 0 0 0 77 5 18
2020 Other services to the public 38 48 7 7 0 0 0 86 7 15
2020 None of the above 60 22 9 3 6 0 0 82 9 27

A psychologically healthy workplace

Question 50. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 5 11 4 5 39 3 34 69 25 25
2022 Compliance, inspection and enforcement 12 0 6 9 51 0 21 77 15 20
2022 Communications or public affairs 0 0 15 0 40 21 25 73 0 25
2022 Administration and operations 3 1 9 6 35 2 44 76 7 75
2022 Human resources 3 5 5 7 41 4 35 80 12 180
2022 Financial management 9 9 4 3 55 0 19 73 22 20
2022 Information management 0 0 7 8 44 7 34 88 0 10
2022 Information technology 1 8 14 2 50 7 18 69 13 60
2022 Evaluation 4 3 9 15 46 2 21 79 9 40
2022 Data sciences 3 6 3 3 69 3 14 86 10 30
2022 Policy 0 0 20 10 30 0 40 66 0 10
2022 Project management 0 0 19 4 49 5 23 73 0 20
2022 Other services to the public 0 0 13 6 38 0 43 78 0 15
2022 None of the above 4 4 14 3 33 14 29 63 14 30

Question 75. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 26 37 14 9 14 0 0 63 23 25
2022 Compliance, inspection and enforcement 14 47 12 15 0 12 0 69 17 20
2022 Communications or public affairs 41 39 0 20 0 0 0 80 20 25
2022 Administration and operations 33 38 15 5 5 3 0 74 11 75
2022 Human resources 29 44 15 7 3 1 0 74 11 180
2022 Financial management 25 60 9 0 0 6 0 90 0 20
2022 Information management 42 42 0 9 0 7 0 90 10 10
2022 Information technology 32 33 15 1 13 6 0 69 15 60
2022 Evaluation 25 43 11 14 7 0 0 68 21 40
2022 Data sciences 36 32 10 5 4 14 0 79 10 30
2022 Policy 30 58 0 0 12 0 0 88 12 10
2022 Project management 34 50 5 6 0 5 0 89 6 20
2022 Other services to the public 8 35 5 12 33 7 0 46 48 15
2022 None of the above 32 20 21 13 8 7 0 55 22 30
2020 Client contact centre 38 62 0 0 0 0 0 100 0 14
2020 Communications or public affairs 52 40 9 0 0 0 0 91 0 25
2020 Administration and operations 58 38 2 1 1 0 0 95 2 88
2020 Human resources 43 43 8 4 1 0 1 87 5 173
2020 Financial management 80 20 0 0 0 0 0 100 0 19
2020 Information management 37 18 24 7 14 0 0 55 21 11
2020 Information technology 58 25 9 3 3 0 3 85 6 41
2020 Internal audit 59 24 0 11 6 0 0 84 16 17
2020 Evaluation 44 51 4 2 0 0 0 95 2 54
2020 Data sciences 57 30 4 9 0 0 0 87 9 23
2020 Policy 53 32 15 0 0 0 0 85 0 19
2020 Other services to the public 32 46 22 0 0 0 0 78 0 15
2020 None of the above 46 40 11 3 0 0 0 86 3 27
2019 Client contact centre 66 34 0 0 0 0 0 100 0 21
2019 Compliance, inspection and enforcement 33 44 15 0 0 7 0 84 0 13
2019 Communications or public affairs 35 39 5 15 5 0 0 75 20 20
2019 Administration and operations 49 39 6 0 1 5 0 93 1 84
2019 Human resources 41 43 9 4 1 2 0 86 5 200
2019 Financial management 35 56 4 0 0 5 0 95 0 24
2019 Information management 23 32 23 11 6 6 0 58 18 15
2019 Information technology 37 44 9 7 2 0 2 82 9 59
2019 Internal audit 55 32 13 0 0 0 0 87 0 17
2019 Evaluation 37 48 7 7 2 0 0 84 9 55
2019 Data sciences 44 40 2 2 0 11 0 95 3 39
2019 Policy 53 40 7 0 0 0 0 93 0 26
2019 Project management 41 36 0 13 5 5 0 81 19 19
2019 Other services to the public 52 40 8 0 0 0 0 92 0 12
2019 None of the above 31 48 11 3 0 6 0 84 4 33
2018 Client contact centre 52 44 4 0 0 0 0 96 0 21
2018 Compliance, inspection and enforcement 17 33 25 16 8 0 0 51 25 12
2018 Communications or public affairs 33 47 12 8 0 0 0 80 8 25
2018 Administration and operations 46 39 8 4 3 1 0 85 7 80
2018 Human resources 31 50 11 6 1 2 1 82 7 147
2018 Financial management 46 24 23 0 4 4 0 73 4 23
2018 Information technology 26 34 21 11 4 5 0 63 15 49
2018 Internal audit 20 57 8 7 8 0 0 78 15 14
2018 Evaluation 32 50 10 2 2 4 0 85 4 49
2018 Data sciences 56 35 0 4 0 4 0 95 5 23
2018 Policy 33 47 10 5 0 5 0 85 5 20
2018 Project management 47 28 20 0 0 6 0 79 0 16
2018 None of the above 37 42 8 3 6 0 3 81 10 30

Question 76. In general, how is your mental health?
Survey year Demographic Excellent
(%)		 Very good
(%)		 Good
(%)		 Fair
(%)		 Poor
(%)		 Total responses
2022 Client contact centre 4 18 67 7 4 25
2022 Compliance, inspection and enforcement 5 14 49 21 10 20
2022 Communications or public affairs 3 37 32 16 12 25
2022 Administration and operations 14 24 41 17 5 75
2022 Human resources 7 29 38 21 5 180
2022 Financial management 4 47 31 17 0 20
2022 Information management 8 20 22 41 8 10
2022 Information technology 15 26 33 23 3 60
2022 Evaluation 3 41 31 25 0 40
2022 Data sciences 8 30 44 11 7 30
2022 Policy 10 30 19 31 10 10
2022 Project management 16 40 35 8 0 20
2022 Other services to the public 19 24 29 28 0 15
2022 None of the above 4 25 36 22 13 30

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 56 17 4 12 11 0 0 73 23 25
2022 Compliance, inspection and enforcement 47 30 12 0 6 5 0 81 6 20
2022 Communications or public affairs 72 21 3 3 0 0 0 93 3 25
2022 Administration and operations 69 22 4 1 3 1 0 92 4 75
2022 Human resources 56 29 8 4 2 2 0 86 6 180
2022 Financial management 41 59 0 0 0 0 0 100 0 20
2022 Information management 76 17 6 0 0 0 0 94 0 10
2022 Information technology 51 26 16 0 1 1 5 82 1 60
2022 Evaluation 64 20 11 2 2 0 0 84 5 40
2022 Data sciences 60 18 3 3 3 14 0 90 7 30
2022 Policy 51 19 10 0 10 10 0 78 11 10
2022 Project management 70 24 0 0 6 0 0 94 6 20
2022 Other services to the public 27 47 16 0 0 9 0 82 0 15
2022 None of the above 54 12 16 6 8 4 0 69 15 30
2020 Client contact centre 52 42 0 0 0 0 6 100 0 14
2020 Communications or public affairs 71 29 0 0 0 0 0 100 0 25
2020 Administration and operations 60 23 8 5 1 1 1 86 6 87
2020 Human resources 47 35 7 8 1 1 1 83 9 173
2020 Financial management 81 10 9 0 0 0 0 91 0 20
2020 Information management 52 7 9 9 23 0 0 60 31 11
2020 Information technology 54 27 8 4 3 1 3 84 7 41
2020 Internal audit 61 16 11 0 6 6 0 83 6 17
2020 Evaluation 48 30 13 4 4 2 0 79 8 54
2020 Data sciences 52 21 13 10 0 4 0 76 10 23
2020 Policy 63 32 0 5 0 0 0 95 5 19
2020 Other services to the public 65 20 14 0 0 0 0 86 0 15
2020 None of the above 52 43 4 0 0 0 0 96 0 27

Question 78. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 40 21 4 14 11 6 4 68 28 25
2022 Compliance, inspection and enforcement 37 20 0 15 28 0 0 57 43 20
2022 Communications or public affairs 64 36 0 0 0 0 0 100 0 25
2022 Administration and operations 59 25 4 6 5 1 0 85 11 75
2022 Human resources 46 27 8 9 8 1 0 74 17 180
2022 Financial management 47 50 0 3 0 0 0 97 3 20
2022 Information management 67 17 6 0 0 9 0 93 0 10
2022 Information technology 46 24 20 3 1 3 3 74 4 60
2022 Evaluation 55 28 2 9 4 2 0 84 14 40
2022 Data sciences 44 24 10 11 12 0 0 68 23 30
2022 Policy 59 20 0 0 10 11 0 89 11 10
2022 Project management 48 36 10 6 0 0 0 84 6 20
2022 Other services to the public 14 51 12 23 0 0 0 65 23 15
2022 None of the above 34 34 9 11 8 4 0 71 19 30
2020 Client contact centre 33 52 0 15 0 0 0 85 15 14
2020 Communications or public affairs 64 15 9 9 3 0 0 80 12 25
2020 Administration and operations 57 23 7 10 2 0 0 81 12 88
2020 Human resources 37 35 6 11 9 1 1 74 20 173
2020 Financial management 62 24 10 3 0 0 0 86 3 20
2020 Information management 44 25 0 21 10 0 0 69 31 10
2020 Information technology 47 31 7 4 5 3 3 83 10 41
2020 Internal audit 61 11 11 11 6 0 0 72 17 17
2020 Evaluation 40 27 13 9 11 0 0 67 20 55
2020 Data sciences 48 21 4 10 13 4 0 72 24 23
2020 Policy 58 21 17 5 0 0 0 78 5 19
2020 Other services to the public 47 32 7 15 0 0 0 78 15 15
2020 None of the above 42 43 4 6 4 0 0 85 10 27

Question 80. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 34 28 11 6 16 4 0 65 23 25
2022 Compliance, inspection and enforcement 27 26 14 17 11 5 0 55 30 20
2022 Communications or public affairs 29 37 15 16 4 0 0 65 19 25
2022 Administration and operations 45 38 4 5 7 0 0 83 13 75
2022 Human resources 32 45 7 10 7 0 0 77 16 180
2022 Financial management 41 48 6 0 5 0 0 90 5 20
2022 Information management 60 23 16 0 0 0 0 84 0 10
2022 Information technology 30 46 10 9 6 0 0 76 15 60
2022 Evaluation 37 43 7 9 5 0 0 80 13 40
2022 Data sciences 38 36 8 7 3 9 0 81 10 30
2022 Policy 40 28 22 0 10 0 0 68 10 10
2022 Project management 28 53 11 9 0 0 0 81 9 20
2022 Other services to the public 14 36 28 23 0 0 0 49 23 15
2022 None of the above 33 34 11 12 11 0 0 67 22 30
2020 Client contact centre 40 53 0 7 0 0 0 93 7 14
2020 Communications or public affairs 56 28 13 3 0 0 0 84 3 25
2020 Administration and operations 44 36 10 5 4 1 0 82 8 88
2020 Human resources 31 41 15 11 2 0 1 72 12 173
2020 Financial management 67 23 6 0 0 3 0 94 0 20
2020 Information management 30 31 0 16 23 0 0 61 39 11
2020 Information technology 45 19 17 16 3 0 0 65 18 40
2020 Internal audit 61 11 16 6 6 0 0 72 12 17
2020 Evaluation 31 40 24 2 4 0 0 71 5 55
2020 Data sciences 52 21 9 14 4 0 0 73 18 23
2020 Policy 37 46 6 10 0 0 0 83 10 19
2020 Other services to the public 44 27 14 7 0 8 0 77 8 15
2020 None of the above 42 35 11 11 0 0 0 78 11 27
2019 Client contact centre 33 67 0 0 0 0 0 100 0 21
2019 Compliance, inspection and enforcement 41 37 7 7 0 7 0 84 8 13
2019 Communications or public affairs 31 33 0 20 10 6 0 68 32 20
2019 Administration and operations 40 45 12 3 0 2 0 86 3 83
2019 Human resources 33 44 13 6 2 1 0 78 8 198
2019 Financial management 39 39 12 4 0 5 0 83 4 24
2019 Information management 17 42 13 16 13 0 0 59 29 15
2019 Information technology 32 36 17 9 7 0 0 67 16 59
2019 Internal audit 26 62 12 0 0 0 0 88 0 18
2019 Evaluation 25 42 20 7 4 2 0 69 11 54
2019 Data sciences 38 34 7 8 0 12 0 82 10 39
2019 Policy 49 29 15 7 0 0 0 78 7 26
2019 Project management 26 46 5 7 11 5 0 75 19 19
2019 Other services to the public 40 52 0 8 0 0 0 92 8 12
2019 None of the above 33 40 12 2 7 6 0 78 10 33
2018 Client contact centre 50 33 8 9 0 0 0 83 9 21
2018 Compliance, inspection and enforcement 9 28 18 27 18 0 0 37 45 11
2018 Communications or public affairs 23 45 16 16 0 0 0 68 16 25
2018 Administration and operations 41 43 6 5 2 2 0 86 7 80
2018 Human resources 27 43 12 12 3 2 1 72 16 150
2018 Financial management 34 40 20 0 0 6 0 79 0 23
2018 Information technology 22 26 27 13 8 4 0 50 21 49
2018 Internal audit 15 56 0 15 14 0 0 71 29 14
2018 Evaluation 32 46 12 8 2 0 0 78 10 49
2018 Data sciences 39 43 4 13 0 0 0 82 13 23
2018 Policy 30 34 10 21 5 0 0 64 26 19
2018 Project management 50 23 15 6 0 6 0 78 7 15
2018 None of the above 29 38 12 15 3 0 3 69 18 30

Question 82. I am equipped to support employees in my work unit who are experiencing mental health issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Administration and operations 33 46 15 5 0 0 0 79 5 20
2022 Human resources 10 59 11 14 4 2 0 71 18 55
2022 Financial management 17 60 12 0 11 0 0 77 11 10
2022 Information technology 15 48 13 9 10 5 0 66 20 20
2020 Communications or public affairs 20 43 20 10 7 0 0 63 17 11
2020 Administration and operations 26 54 7 4 0 0 9 88 4 25
2020 Human resources 21 58 17 3 2 0 0 79 5 62
2020 Information technology 20 33 7 27 7 0 7 57 36 15
2019 Administration and operations 29 53 6 12 0 0 0 83 12 17
2019 Human resources 30 44 14 8 0 2 2 77 8 59
2019 Information technology 0 47 27 18 0 0 9 51 19 12
2019 Data sciences 17 58 8 8 0 8 0 82 9 12
2019 None of the above 0 48 9 0 23 0 20 60 29 10

Work-related stress

Question 72a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 44 12 16 3 20 0 5 59 25 25
2022 Compliance, inspection and enforcement 15 30 21 11 22 0 0 45 33 20
2022 Communications or public affairs 32 33 12 9 8 0 8 70 17 20
2022 Administration and operations 33 21 20 8 16 0 1 55 25 75
2022 Human resources 27 33 17 9 11 0 3 62 21 180
2022 Financial management 25 41 14 9 5 0 6 70 16 20
2022 Information management 29 17 0 6 41 0 7 49 51 10
2022 Information technology 27 29 23 12 4 5 0 59 17 60
2022 Evaluation 21 34 28 4 14 0 0 55 18 40
2022 Data sciences 48 16 20 0 13 0 3 65 14 30
2022 Policy 20 30 30 10 10 0 0 50 20 10
2022 Project management 53 24 14 9 0 0 0 77 9 20
2022 Other services to the public 45 18 18 7 12 0 0 63 19 15
2022 None of the above 30 21 17 10 17 4 0 54 28 30
2020 Client contact centre 32 28 40 0 0 0 0 60 0 14
2020 Communications or public affairs 28 34 17 10 7 4 0 65 18 25
2020 Administration and operations 32 21 23 13 8 1 1 55 21 87
2020 Human resources 31 35 15 8 11 0 0 66 19 172
2020 Financial management 19 42 33 0 0 0 6 65 0 20
2020 Information management 47 14 21 0 18 0 0 61 18 11
2020 Information technology 29 34 13 14 5 3 3 67 20 41
2020 Internal audit 6 32 27 24 11 0 0 38 35 17
2020 Evaluation 24 22 25 14 14 0 0 47 29 55
2020 Data sciences 18 51 17 15 0 0 0 69 15 23
2020 Policy 36 15 22 21 0 0 5 55 22 19
2020 Other services to the public 26 20 19 14 13 8 0 50 30 15
2020 None of the above 40 34 14 4 8 0 0 74 12 27
2019 Client contact centre 44 13 33 0 10 0 0 57 10 21
2019 Compliance, inspection and enforcement 33 22 0 22 22 0 0 56 44 13
2019 Communications or public affairs 26 22 27 5 20 0 0 48 26 19
2019 Administration and operations 14 36 33 10 6 0 1 52 15 84
2019 Human resources 20 27 29 11 13 0 0 47 24 199
2019 Financial management 38 26 23 9 0 0 4 67 9 24
2019 Information management 20 12 25 19 23 0 0 32 42 15
2019 Information technology 35 19 10 12 20 0 4 56 34 58
2019 Internal audit 35 26 17 6 10 0 6 64 17 18
2019 Evaluation 11 31 20 15 23 0 0 42 38 55
2019 Data sciences 36 23 16 10 13 0 2 61 23 39
2019 Policy 22 26 22 12 18 0 0 48 30 26
2019 Project management 22 37 20 5 16 0 0 59 21 19
2019 Other services to the public 20 9 28 8 35 0 0 29 43 12
2019 None of the above 18 29 25 12 12 4 0 49 25 33
2018 Client contact centre 29 27 25 8 11 0 0 56 19 21
2018 Compliance, inspection and enforcement 9 46 0 27 18 0 0 55 45 11
2018 Communications or public affairs 31 23 22 12 8 0 4 56 20 25
2018 Administration and operations 23 23 29 10 12 1 1 47 23 81
2018 Human resources 13 24 25 21 14 1 2 38 37 150
2018 Financial management 25 22 20 12 21 0 0 48 33 23
2018 Information technology 25 14 31 8 18 2 2 40 27 50
2018 Internal audit 21 43 15 14 7 0 0 64 21 14
2018 Evaluation 12 10 28 21 24 0 4 23 47 49
2018 Data sciences 30 30 18 4 18 0 0 60 22 23
2018 Policy 0 37 20 20 13 0 10 41 37 20
2018 Project management 32 18 24 21 6 0 0 49 27 16
2018 None of the above 17 10 38 13 19 0 4 27 34 30

Question 72b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 11 42 21 3 18 0 5 55 23 25
2022 Compliance, inspection and enforcement 5 24 20 10 41 0 0 29 51 20
2022 Communications or public affairs 18 29 33 8 12 0 0 47 20 20
2022 Administration and operations 25 20 25 18 12 0 0 45 30 75
2022 Human resources 14 25 28 14 18 0 0 39 33 180
2022 Financial management 14 30 25 17 14 0 0 44 31 20
2022 Information management 26 33 22 8 0 0 11 66 9 10
2022 Information technology 31 27 14 21 6 0 0 59 27 60
2022 Evaluation 17 35 29 11 7 0 0 52 19 40
2022 Data sciences 37 25 20 10 8 0 0 62 18 30
2022 Policy 10 50 31 0 9 0 0 60 9 10
2022 Project management 22 28 14 24 9 0 4 52 34 20
2022 Other services to the public 15 32 17 27 10 0 0 46 37 15
2022 None of the above 16 33 17 12 17 0 4 51 30 30
2020 Client contact centre 7 51 27 15 0 0 0 58 15 14
2020 Communications or public affairs 24 32 13 13 19 0 0 56 31 25
2020 Administration and operations 29 31 18 15 7 1 0 60 22 88
2020 Human resources 16 24 24 20 16 0 0 40 36 173
2020 Financial management 17 21 16 42 3 0 0 38 46 20
2020 Information management 54 28 0 0 18 0 0 82 18 11
2020 Information technology 22 29 23 11 14 3 0 51 25 41
2020 Internal audit 13 36 46 5 0 0 0 49 5 17
2020 Evaluation 31 40 15 13 2 0 0 70 15 55
2020 Data sciences 23 39 18 12 9 0 0 62 20 23
2020 Policy 21 36 28 5 10 0 0 57 15 19
2020 Other services to the public 26 25 20 28 0 0 0 51 28 15
2020 None of the above 27 28 26 7 12 0 0 55 19 26
2019 Client contact centre 29 47 15 4 4 0 0 77 8 21
2019 Compliance, inspection and enforcement 33 22 22 15 7 0 0 56 22 13
2019 Communications or public affairs 26 15 45 6 8 0 0 42 14 20
2019 Administration and operations 34 31 28 2 5 0 0 65 7 84
2019 Human resources 23 27 23 18 8 1 0 50 27 199
2019 Financial management 15 56 12 8 9 0 0 72 17 24
2019 Information management 31 26 5 5 34 0 0 57 39 15
2019 Information technology 31 22 15 19 10 0 2 55 30 58
2019 Internal audit 35 26 40 0 0 0 0 60 0 18
2019 Evaluation 27 21 32 16 4 0 0 48 20 55
2019 Data sciences 28 38 17 5 12 0 0 66 17 39
2019 Policy 45 15 25 7 7 0 0 60 15 26
2019 Project management 29 31 31 9 0 0 0 60 9 19
2019 Other services to the public 38 26 17 19 0 0 0 64 19 12
2019 None of the above 30 22 15 15 14 4 0 54 31 33
2018 Client contact centre 21 38 27 14 0 0 0 59 14 21
2018 Compliance, inspection and enforcement 25 34 16 0 25 0 0 59 25 12
2018 Communications or public affairs 12 31 23 18 16 0 0 43 34 25
2018 Administration and operations 24 29 29 14 3 0 1 54 17 81
2018 Human resources 13 29 26 15 15 0 2 43 31 150
2018 Financial management 22 34 22 12 10 0 0 56 22 23
2018 Information technology 20 11 28 22 14 2 2 33 38 50
2018 Internal audit 15 42 21 22 0 0 0 57 22 14
2018 Evaluation 23 28 28 12 6 0 2 53 19 49
2018 Data sciences 27 26 17 26 4 0 0 52 30 23
2018 Policy 31 44 15 5 5 0 0 75 10 19
2018 Project management 41 24 6 24 5 0 0 65 29 16
2018 None of the above 32 26 18 18 6 0 0 58 24 30

Question 72c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 28 30 18 0 14 0 10 64 16 25
2022 Compliance, inspection and enforcement 5 38 11 15 30 0 0 43 46 20
2022 Communications or public affairs 17 25 34 20 4 0 0 41 24 25
2022 Administration and operations 29 32 23 10 6 0 0 60 16 75
2022 Human resources 20 32 24 15 8 0 1 53 23 180
2022 Financial management 24 43 17 5 10 0 0 68 15 20
2022 Information management 35 40 14 0 0 0 11 84 0 10
2022 Information technology 31 23 27 14 4 0 0 55 18 60
2022 Evaluation 48 29 11 7 4 0 0 77 11 40
2022 Data sciences 39 28 22 9 3 0 0 67 12 30
2022 Policy 30 52 10 0 9 0 0 82 9 10
2022 Project management 18 39 11 17 15 0 0 57 32 20
2022 Other services to the public 29 29 25 7 10 0 0 58 17 15
2022 None of the above 35 18 20 6 16 0 4 55 24 30
2020 Client contact centre 13 57 22 0 7 0 0 71 7 14
2020 Communications or public affairs 28 15 17 30 10 0 0 43 40 25
2020 Administration and operations 33 29 15 14 8 1 0 63 23 86
2020 Human resources 22 26 28 13 12 0 0 47 25 172
2020 Financial management 25 22 31 22 0 0 0 47 22 20
2020 Information management 54 21 7 0 18 0 0 75 18 11
2020 Information technology 29 28 18 14 11 0 0 58 24 41
2020 Internal audit 19 32 39 11 0 0 0 50 11 17
2020 Evaluation 41 31 13 13 0 0 2 74 13 55
2020 Data sciences 26 36 13 16 9 0 0 62 25 23
2020 Policy 21 42 22 5 10 0 0 63 15 19
2020 Other services to the public 44 27 0 21 8 0 0 71 29 14
2020 None of the above 26 41 21 0 12 0 0 67 12 26
2019 Client contact centre 36 39 24 0 0 0 0 76 0 20
2019 Compliance, inspection and enforcement 41 22 7 15 15 0 0 63 30 13
2019 Communications or public affairs 37 30 15 5 13 0 0 67 18 20
2019 Administration and operations 42 28 20 7 2 0 0 71 9 84
2019 Human resources 28 35 23 11 4 0 0 63 14 198
2019 Financial management 27 46 13 9 0 5 0 77 10 24
2019 Information management 52 17 0 5 26 0 0 70 30 15
2019 Information technology 32 26 16 16 5 2 2 61 23 58
2019 Internal audit 35 33 32 0 0 0 0 68 0 18
2019 Evaluation 35 38 16 7 4 0 0 73 11 55
2019 Data sciences 37 37 7 10 10 0 0 74 19 39
2019 Policy 42 25 18 15 0 0 0 67 15 26
2019 Project management 30 42 20 8 0 0 0 72 8 18
2019 Other services to the public 58 15 17 0 11 0 0 73 11 12
2019 None of the above 37 23 24 7 6 4 0 62 13 32
2018 Client contact centre 26 28 11 28 6 0 0 54 34 21
2018 Compliance, inspection and enforcement 33 25 9 8 25 0 0 58 33 12
2018 Communications or public affairs 8 47 12 22 12 0 0 54 34 25
2018 Administration and operations 37 30 21 6 5 0 1 68 11 81
2018 Human resources 17 26 32 11 13 0 2 44 24 149
2018 Financial management 28 46 12 4 10 0 0 74 14 23
2018 Information technology 24 17 14 21 16 2 6 45 40 50
2018 Internal audit 29 29 14 21 8 0 0 58 29 14
2018 Evaluation 44 28 14 4 4 0 6 76 9 49
2018 Data sciences 21 27 30 13 9 0 0 48 22 23
2018 Policy 30 41 15 9 5 0 0 71 14 20
2018 Project management 47 12 23 18 0 0 0 58 18 16
2018 None of the above 31 33 14 11 8 0 3 66 19 30

Question 72d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 16 34 17 7 21 0 5 53 30 25
2022 Compliance, inspection and enforcement 0 14 15 23 42 5 0 15 69 20
2022 Communications or public affairs 29 31 20 15 4 0 0 61 19 25
2022 Administration and operations 22 17 19 15 22 3 2 41 39 75
2022 Human resources 17 18 25 22 18 0 0 35 40 175
2022 Financial management 14 42 7 22 9 6 0 59 33 20
2022 Information management 35 9 8 22 15 0 11 50 41 10
2022 Information technology 22 12 26 15 24 0 2 34 40 60
2022 Evaluation 34 28 23 9 7 0 0 61 15 40
2022 Data sciences 44 22 20 8 6 0 0 65 14 30
2022 Policy 40 20 31 0 9 0 0 60 9 10
2022 Project management 22 30 22 18 8 0 0 51 26 20
2022 Other services to the public 22 28 14 17 18 0 0 50 36 15
2022 None of the above 30 16 25 6 19 0 4 48 26 30
2020 Client contact centre 22 41 30 8 0 0 0 62 8 13
2020 Communications or public affairs 29 21 18 9 24 0 0 50 33 24
2020 Administration and operations 23 28 14 21 13 1 0 51 35 87
2020 Human resources 19 28 23 14 15 1 1 48 29 173
2020 Financial management 34 15 35 16 0 0 0 48 16 20
2020 Information management 59 9 7 0 25 0 0 68 25 11
2020 Information technology 19 20 15 30 16 0 0 39 46 41
2020 Internal audit 33 30 21 11 0 6 0 66 11 17
2020 Evaluation 52 18 15 9 0 3 2 74 10 55
2020 Data sciences 43 32 12 9 5 0 0 74 14 22
2020 Policy 36 27 11 10 10 0 5 66 22 19
2020 Other services to the public 27 27 19 14 13 0 0 54 27 15
2020 None of the above 26 31 27 0 16 0 0 57 16 27
2019 Client contact centre 33 36 16 4 4 0 6 73 9 21
2019 Compliance, inspection and enforcement 33 37 15 7 7 0 0 70 15 13
2019 Communications or public affairs 36 20 20 10 9 0 5 60 20 20
2019 Administration and operations 42 31 18 5 3 0 1 74 8 84
2019 Human resources 29 28 18 15 8 1 0 58 24 196
2019 Financial management 33 50 4 12 0 0 0 83 12 24
2019 Information management 18 6 26 21 30 0 0 24 50 15
2019 Information technology 33 9 20 15 19 0 4 43 36 58
2019 Internal audit 46 27 16 11 0 0 0 73 11 18
2019 Evaluation 23 26 27 20 2 2 0 50 23 55
2019 Data sciences 51 29 7 10 0 0 2 82 10 38
2019 Policy 33 29 27 11 0 0 0 62 11 26
2019 Project management 27 31 26 10 6 0 0 58 16 19
2019 Other services to the public 31 26 16 17 11 0 0 56 27 12
2019 None of the above 33 26 15 12 11 4 0 61 24 33
2018 Client contact centre 36 14 28 17 4 0 0 50 22 21
2018 Compliance, inspection and enforcement 25 33 8 0 25 0 9 64 27 12
2018 Communications or public affairs 12 32 20 19 12 0 4 47 32 24
2018 Administration and operations 36 19 22 14 7 0 2 56 22 81
2018 Human resources 17 17 29 22 13 1 2 35 36 150
2018 Financial management 23 29 16 18 14 0 0 51 33 23
2018 Information technology 14 16 16 18 27 4 4 33 50 50
2018 Internal audit 21 36 35 0 8 0 0 57 8 14
2018 Evaluation 24 28 29 8 8 0 2 54 16 49
2018 Data sciences 31 34 9 22 4 0 0 65 26 23
2018 Policy 48 23 5 15 10 0 0 71 24 20
2018 Project management 23 20 34 6 17 0 0 43 23 16
2018 None of the above 38 24 18 7 10 0 3 64 17 30

Question 72e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 39 26 8 3 15 0 9 71 20 25
2022 Compliance, inspection and enforcement 53 0 11 10 20 0 5 56 32 20
2022 Communications or public affairs 51 21 4 15 9 0 0 73 23 20
2022 Administration and operations 51 16 11 8 6 2 6 73 16 75
2022 Human resources 50 21 10 8 8 0 3 73 16 180
2022 Financial management 44 33 4 19 0 0 0 77 19 20
2022 Information management 57 24 8 0 0 0 11 91 0 10
2022 Information technology 55 25 9 4 3 1 3 84 7 60
2022 Evaluation 66 13 12 7 0 0 2 80 8 40
2022 Data sciences 59 18 14 3 3 0 3 80 6 30
2022 Policy 70 22 0 0 9 0 0 91 9 10
2022 Project management 46 19 15 8 4 0 9 70 14 20
2022 Other services to the public 50 12 27 0 10 0 0 62 10 15
2022 None of the above 52 7 13 10 10 0 8 64 21 30
2020 Client contact centre 33 39 14 0 0 0 13 83 0 14
2020 Communications or public affairs 45 15 21 9 10 0 0 60 19 25
2020 Administration and operations 52 19 11 7 6 1 4 75 14 86
2020 Human resources 37 21 19 7 10 1 5 61 18 173
2020 Financial management 39 19 6 27 3 0 6 62 32 20
2020 Information management 46 28 0 0 18 0 8 81 19 11
2020 Information technology 46 30 14 3 5 3 0 78 8 41
2020 Internal audit 45 29 21 5 0 0 0 74 5 17
2020 Evaluation 59 19 7 8 0 0 7 84 8 54
2020 Data sciences 50 22 8 12 4 0 4 74 17 23
2020 Policy 53 32 5 5 0 0 5 89 5 19
2020 Other services to the public 52 6 13 13 0 8 8 69 16 15
2020 None of the above 55 19 11 4 8 0 3 76 12 26
2019 Client contact centre 60 19 6 4 0 0 10 88 5 21
2019 Compliance, inspection and enforcement 63 22 0 15 0 0 0 85 15 13
2019 Communications or public affairs 51 26 15 4 0 0 5 81 4 20
2019 Administration and operations 66 21 5 2 0 0 5 93 2 82
2019 Human resources 53 22 11 4 4 0 5 79 9 198
2019 Financial management 63 25 12 0 0 0 0 88 0 24
2019 Information management 57 21 13 8 0 0 0 78 8 15
2019 Information technology 58 24 5 6 5 0 2 84 11 57
2019 Internal audit 57 32 5 0 0 0 6 95 0 18
2019 Evaluation 57 20 9 7 0 0 8 83 8 55
2019 Data sciences 76 10 5 5 5 0 0 86 10 39
2019 Policy 56 18 18 0 4 0 4 77 4 26
2019 Project management 67 20 9 4 0 0 0 87 4 19
2019 Other services to the public 81 9 0 0 11 0 0 89 11 12
2019 None of the above 50 20 10 8 5 4 3 75 14 33
2018 Client contact centre 63 8 16 4 4 0 4 75 9 21
2018 Compliance, inspection and enforcement 66 0 17 0 0 0 17 80 0 12
2018 Communications or public affairs 43 27 18 4 4 0 4 73 8 25
2018 Administration and operations 60 21 9 3 1 0 7 86 4 80
2018 Human resources 39 24 16 7 7 0 8 68 15 149
2018 Financial management 42 22 12 0 10 0 13 74 12 23
2018 Information technology 42 18 16 11 5 2 6 65 17 49
2018 Internal audit 42 36 15 7 0 0 0 78 7 14
2018 Evaluation 60 20 4 0 4 0 12 91 5 49
2018 Data sciences 58 16 9 9 4 0 4 78 13 23
2018 Policy 67 14 10 0 5 0 5 85 5 20
2018 Project management 65 18 0 6 5 0 6 88 12 16
2018 None of the above 57 10 7 11 5 0 11 74 18 30

Question 72f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 32 23 31 3 11 0 0 55 14 25
2022 Compliance, inspection and enforcement 23 25 10 22 21 0 0 48 42 20
2022 Communications or public affairs 33 23 16 10 17 0 0 56 28 25
2022 Administration and operations 36 21 16 17 10 0 0 57 27 75
2022 Human resources 29 30 17 10 14 0 0 59 24 180
2022 Financial management 40 27 22 0 10 0 0 67 10 20
2022 Information management 59 17 17 0 6 0 0 76 6 10
2022 Information technology 47 25 14 8 5 0 0 72 13 60
2022 Evaluation 38 28 23 11 0 0 0 66 11 40
2022 Data sciences 33 45 11 11 0 0 0 78 11 30
2022 Policy 41 20 18 12 10 0 0 60 21 10
2022 Project management 36 23 33 4 5 0 0 59 9 20
2022 Other services to the public 32 18 23 13 14 0 0 50 26 15
2022 None of the above 24 19 28 15 10 0 4 46 25 30
2020 Client contact centre 13 46 13 7 21 0 0 59 28 14
2020 Communications or public affairs 51 11 9 13 14 0 3 63 28 25
2020 Administration and operations 39 25 10 12 14 1 0 64 26 88
2020 Human resources 28 21 20 20 10 1 0 50 30 173
2020 Financial management 31 23 30 11 5 0 0 54 16 20
2020 Information management 47 0 28 7 18 0 0 47 25 11
2020 Information technology 44 21 15 12 8 0 0 65 20 41
2020 Internal audit 26 24 34 10 6 0 0 50 16 17
2020 Evaluation 33 32 17 11 7 0 0 65 18 55
2020 Data sciences 32 30 25 4 9 0 0 62 13 23
2020 Policy 15 49 21 5 10 0 0 64 15 19
2020 Other services to the public 20 31 21 12 15 0 0 51 27 15
2020 None of the above 41 27 11 10 8 0 3 70 18 27
2019 Client contact centre 53 30 8 4 5 0 0 83 9 21
2019 Compliance, inspection and enforcement 56 7 30 0 7 0 0 63 7 13
2019 Communications or public affairs 55 15 20 9 0 0 0 71 9 20
2019 Administration and operations 52 33 8 7 1 0 0 84 8 84
2019 Human resources 36 27 18 10 7 0 0 64 18 200
2019 Financial management 54 25 11 0 4 5 0 84 4 24
2019 Information management 29 40 12 11 8 0 0 69 19 15
2019 Information technology 43 24 11 10 7 2 2 70 18 58
2019 Internal audit 57 21 17 5 0 0 0 78 5 18
2019 Evaluation 41 20 16 18 5 0 0 61 23 55
2019 Data sciences 63 7 10 10 11 0 0 70 20 39
2019 Policy 41 19 22 11 7 0 0 60 18 26
2019 Project management 46 22 26 6 0 0 0 68 6 18
2019 Other services to the public 30 17 26 19 9 0 0 47 27 12
2019 None of the above 20 24 31 7 13 4 0 47 21 33
2018 Client contact centre 48 22 16 14 0 0 0 70 14 21
2018 Compliance, inspection and enforcement 8 59 17 8 8 0 0 67 16 12
2018 Communications or public affairs 35 31 16 14 4 0 0 66 18 25
2018 Administration and operations 49 31 13 2 4 0 0 80 7 80
2018 Human resources 30 25 19 8 16 0 1 55 25 150
2018 Financial management 44 19 22 0 14 0 0 63 14 23
2018 Information technology 36 20 19 15 4 2 4 59 20 49
2018 Internal audit 14 50 15 14 7 0 0 64 21 14
2018 Evaluation 39 30 8 12 6 0 4 73 19 49
2018 Data sciences 35 17 31 9 9 0 0 52 17 23
2018 Policy 48 24 13 9 5 0 0 73 14 20
2018 Project management 39 26 11 18 5 0 0 65 23 16
2018 None of the above 47 23 3 11 12 0 3 73 24 30

Question 72g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 25 27 14 15 16 0 4 53 32 20
2022 Compliance, inspection and enforcement 37 19 17 15 11 0 0 57 26 20
2022 Communications or public affairs 38 30 10 14 8 0 0 68 22 25
2022 Administration and operations 51 14 20 8 4 0 3 66 13 75
2022 Human resources 30 33 20 8 8 1 0 64 16 175
2022 Financial management 34 41 25 0 0 0 0 75 0 20
2022 Information management 58 11 22 9 0 0 0 68 9 10
2022 Information technology 42 26 13 1 12 6 0 72 14 60
2022 Evaluation 22 41 21 4 11 0 0 63 16 40
2022 Data sciences 52 42 0 0 6 0 0 94 6 30
2022 Project management 36 35 24 6 0 0 0 70 6 20
2022 Other services to the public 25 29 28 0 18 0 0 54 18 15
2022 None of the above 36 18 18 10 11 0 8 59 22 30
2020 Client contact centre 33 30 22 7 0 0 7 68 8 14
2020 Communications or public affairs 44 32 9 11 4 0 0 76 15 25
2020 Administration and operations 39 26 24 8 1 1 1 66 9 88
2020 Human resources 23 41 18 12 6 1 0 65 18 172
2020 Financial management 53 31 11 5 0 0 0 84 5 20
2020 Information management 39 14 9 16 14 0 8 58 32 11
2020 Information technology 34 21 21 16 3 5 0 58 20 41
2020 Internal audit 39 33 22 0 6 0 0 72 6 17
2020 Evaluation 20 33 27 9 11 0 0 53 20 55
2020 Data sciences 39 39 12 10 0 0 0 78 10 23
2020 Policy 30 24 26 5 5 5 5 60 11 19
2020 Other services to the public 19 40 21 20 0 0 0 59 20 15
2020 None of the above 57 24 11 4 0 4 0 84 4 27
2019 Client contact centre 16 72 12 0 0 0 0 88 0 21
2019 Compliance, inspection and enforcement 33 44 7 15 0 0 0 78 15 13
2019 Communications or public affairs 29 30 35 0 5 0 0 60 5 20
2019 Administration and operations 41 34 16 5 2 0 3 76 7 84
2019 Human resources 28 36 24 8 3 0 1 65 11 199
2019 Financial management 30 62 0 8 0 0 0 92 8 24
2019 Information management 20 40 26 6 8 0 0 60 14 15
2019 Information technology 31 28 23 7 7 2 2 62 14 59
2019 Internal audit 28 31 19 10 12 0 0 59 22 18
2019 Evaluation 24 36 27 7 5 0 0 60 13 55
2019 Data sciences 43 34 18 5 0 0 0 77 5 39
2019 Policy 30 37 18 15 0 0 0 67 15 26
2019 Project management 22 52 10 17 0 0 0 73 17 19
2019 Other services to the public 48 27 25 0 0 0 0 75 0 12
2019 None of the above 36 24 23 7 3 6 0 64 11 33
2018 Client contact centre 21 43 25 10 0 0 0 65 10 21
2018 Compliance, inspection and enforcement 9 18 0 54 9 0 9 30 70 11
2018 Communications or public affairs 27 35 19 15 4 0 0 62 19 25
2018 Administration and operations 34 31 20 6 4 1 5 69 10 79
2018 Human resources 21 30 29 12 7 1 1 51 19 150
2018 Financial management 52 20 12 8 4 4 0 76 12 23
2018 Information technology 18 32 28 17 1 2 2 52 19 50
2018 Internal audit 14 22 29 28 8 0 0 36 36 14
2018 Evaluation 30 30 24 9 4 0 2 62 14 49
2018 Data sciences 18 38 31 4 9 0 0 56 13 23
2018 Policy 28 43 10 9 10 0 0 71 19 20
2018 Project management 23 38 28 5 0 6 0 65 6 16
2018 None of the above 33 29 15 17 5 0 0 62 23 29

Question 72h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 13 40 20 4 14 0 8 59 20 25
2022 Compliance, inspection and enforcement 17 42 14 21 6 0 0 59 27 20
2022 Communications or public affairs 25 39 28 3 4 0 0 65 7 25
2022 Administration and operations 39 24 17 12 5 2 1 64 18 75
2022 Human resources 21 36 17 17 9 0 1 57 26 180
2022 Financial management 24 48 18 0 4 0 6 77 5 20
2022 Information management 42 16 15 16 0 0 11 65 18 10
2022 Information technology 27 31 23 9 7 0 2 60 16 60
2022 Evaluation 53 26 10 6 3 0 2 80 9 40
2022 Data sciences 41 34 20 5 0 0 0 75 5 30
2022 Policy 50 20 12 0 18 0 0 70 18 10
2022 Project management 31 22 23 5 19 0 0 53 24 20
2022 Other services to the public 23 38 25 7 6 0 0 61 13 10
2022 None of the above 36 28 6 10 16 0 4 66 27 30
2020 Client contact centre 33 38 21 0 7 0 0 71 7 14
2020 Communications or public affairs 46 19 20 4 11 0 0 65 15 25
2020 Administration and operations 32 29 15 18 4 1 2 62 23 88
2020 Human resources 16 33 22 17 12 1 0 49 29 173
2020 Financial management 45 34 20 0 0 0 0 80 0 20
2020 Information management 30 23 0 18 21 0 8 58 42 11
2020 Information technology 13 17 20 38 11 0 0 31 49 41
2020 Internal audit 45 39 6 5 6 0 0 84 11 17
2020 Evaluation 34 27 22 11 4 0 2 62 15 55
2020 Data sciences 21 41 21 18 0 0 0 61 18 23
2020 Policy 20 49 15 10 5 0 0 69 15 19
2020 Other services to the public 32 20 28 13 7 0 0 52 20 15
2020 None of the above 45 26 18 8 4 0 0 71 12 27
2019 Client contact centre 49 27 24 0 0 0 0 76 0 21
2019 Compliance, inspection and enforcement 41 37 15 0 7 0 0 78 7 13
2019 Communications or public affairs 31 26 28 5 10 0 0 57 15 20
2019 Administration and operations 33 44 16 5 2 0 0 77 7 84
2019 Human resources 26 35 25 10 3 1 1 62 13 199
2019 Financial management 24 59 12 0 4 0 0 84 4 24
2019 Information management 20 46 15 0 19 0 0 66 19 15
2019 Information technology 20 33 22 12 11 0 2 54 23 58
2019 Internal audit 41 42 12 5 0 0 0 83 5 18
2019 Evaluation 59 25 12 4 0 0 0 84 4 55
2019 Data sciences 24 35 29 7 5 0 0 59 12 39
2019 Policy 25 37 26 8 4 0 0 62 11 25
2019 Project management 17 53 24 6 0 0 0 70 6 19
2019 Other services to the public 52 29 19 0 0 0 0 81 0 12
2019 None of the above 40 16 24 3 9 6 0 61 13 32
2018 Client contact centre 20 50 16 10 0 0 4 73 10 21
2018 Compliance, inspection and enforcement 18 28 27 18 9 0 0 46 27 11
2018 Communications or public affairs 19 31 28 18 4 0 0 50 22 25
2018 Administration and operations 33 31 21 10 1 2 2 67 11 79
2018 Human resources 7 36 27 18 9 0 3 45 28 149
2018 Financial management 45 28 23 0 4 0 0 73 4 23
2018 Information technology 13 28 30 14 12 4 0 42 26 50
2018 Internal audit 15 29 35 21 0 0 0 44 21 14
2018 Evaluation 56 18 14 6 0 0 6 79 6 49
2018 Data sciences 14 41 17 9 18 0 0 55 28 22
2018 Policy 29 47 5 14 5 0 0 76 19 20
2018 Project management 12 49 12 15 12 0 0 60 28 16
2018 None of the above 42 13 23 7 12 0 3 57 20 30

Question 72i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 32 32 8 0 19 0 10 71 21 25
2022 Compliance, inspection and enforcement 46 14 11 15 6 7 0 65 23 20
2022 Communications or public affairs 28 32 28 12 0 0 0 61 12 25
2022 Administration and operations 46 19 19 10 4 0 1 66 14 75
2022 Human resources 31 29 21 10 7 1 1 61 18 180
2022 Financial management 29 47 19 0 5 0 0 76 5 20
2022 Information management 42 14 24 0 9 0 11 63 10 10
2022 Information technology 24 37 17 13 7 0 2 62 21 60
2022 Evaluation 55 28 6 4 5 0 2 86 9 40
2022 Data sciences 41 33 19 0 7 0 0 74 7 30
2022 Policy 30 42 10 0 18 0 0 71 18 10
2022 Project management 45 5 32 13 6 0 0 49 19 20
2022 Other services to the public 22 13 43 10 12 0 0 35 23 15
2022 None of the above 43 21 10 12 11 0 4 66 24 30
2020 Client contact centre 32 46 0 15 0 0 7 84 16 14
2020 Communications or public affairs 32 31 28 4 4 0 0 64 9 25
2020 Administration and operations 34 31 17 14 2 1 1 66 16 88
2020 Human resources 23 27 21 20 7 0 0 51 28 172
2020 Financial management 60 35 5 0 0 0 0 95 0 20
2020 Information management 47 23 0 9 21 0 0 70 30 11
2020 Information technology 25 14 20 33 6 3 0 40 40 40
2020 Internal audit 53 29 0 11 6 0 0 83 17 16
2020 Evaluation 40 20 26 13 2 0 0 60 15 55
2020 Data sciences 35 34 17 0 14 0 0 69 14 23
2020 Policy 35 22 22 10 10 0 0 58 21 19
2020 Other services to the public 24 49 6 7 13 0 0 73 21 15
2020 None of the above 51 38 7 0 4 0 0 89 4 27
2019 Client contact centre 30 41 25 4 0 0 0 71 4 21
2019 Compliance, inspection and enforcement 48 44 0 0 7 0 0 93 7 13
2019 Communications or public affairs 35 10 39 6 10 0 0 45 16 20
2019 Administration and operations 41 34 15 8 2 0 0 75 10 84
2019 Human resources 26 34 18 14 5 2 0 62 20 199
2019 Financial management 37 46 14 4 0 0 0 83 4 24
2019 Information management 14 33 23 16 14 0 0 47 30 15
2019 Information technology 19 24 20 23 10 2 2 44 35 58
2019 Internal audit 22 37 27 8 6 0 0 59 14 18
2019 Evaluation 50 30 11 7 2 0 0 80 9 55
2019 Data sciences 29 28 21 13 10 0 0 56 23 39
2019 Policy 23 22 26 13 16 0 0 44 29 26
2019 Project management 21 44 22 7 6 0 0 65 13 19
2019 Other services to the public 37 17 46 0 0 0 0 54 0 12
2019 None of the above 38 24 26 3 3 6 0 66 6 33
2018 Client contact centre 28 48 8 16 0 0 0 76 16 21
2018 Compliance, inspection and enforcement 25 25 25 25 0 0 0 50 25 12
2018 Communications or public affairs 23 35 16 22 4 0 0 58 26 25
2018 Administration and operations 35 28 26 10 0 0 2 64 10 79
2018 Human resources 18 34 24 14 9 0 1 52 23 150
2018 Financial management 57 12 28 0 4 0 0 69 4 23
2018 Information technology 16 24 28 29 3 0 0 40 32 50
2018 Internal audit 29 36 27 0 8 0 0 65 8 14
2018 Evaluation 53 24 13 4 4 0 2 78 8 49
2018 Data sciences 17 38 18 14 13 0 0 55 27 23
2018 Policy 27 31 15 21 5 0 0 58 26 19
2018 Project management 23 18 26 12 21 0 0 41 33 16
2018 None of the above 41 26 14 7 12 0 0 67 19 30

Question 72j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 31 26 12 3 23 0 5 60 28 25
2022 Compliance, inspection and enforcement 41 26 17 5 11 0 0 68 16 20
2022 Communications or public affairs 51 38 11 0 0 0 0 89 0 20
2022 Administration and operations 56 21 12 6 5 0 1 77 10 75
2022 Human resources 46 25 12 6 9 1 2 73 15 180
2022 Financial management 39 31 14 5 5 0 6 74 11 20
2022 Information management 59 24 17 0 0 0 0 83 0 10
2022 Information technology 50 24 12 5 7 0 2 75 13 60
2022 Evaluation 52 25 15 8 0 0 0 77 8 40
2022 Data sciences 68 15 12 0 5 0 0 83 5 30
2022 Policy 38 42 10 10 0 0 0 80 10 10
2022 Project management 60 8 18 9 6 0 0 68 14 20
2022 Other services to the public 35 14 39 6 6 0 0 49 12 15
2022 None of the above 44 16 13 14 10 0 4 62 25 30
2020 Client contact centre 59 13 15 6 0 0 7 78 6 14
2020 Communications or public affairs 58 13 16 13 0 0 0 71 13 24
2020 Administration and operations 49 26 12 8 3 1 0 76 12 88
2020 Human resources 37 35 15 9 4 0 0 72 13 173
2020 Financial management 75 19 6 0 0 0 0 94 0 20
2020 Information management 54 19 8 10 8 0 0 73 19 10
2020 Information technology 40 26 21 8 5 0 0 66 14 41
2020 Internal audit 58 19 6 5 6 0 6 82 12 16
2020 Evaluation 51 33 7 7 2 0 0 84 9 55
2020 Data sciences 74 12 4 0 10 0 0 86 10 23
2020 Policy 62 12 10 10 0 0 5 78 11 19
2020 Other services to the public 49 29 8 8 7 0 0 78 15 14
2020 None of the above 45 47 3 0 4 0 0 93 4 27
2019 Client contact centre 40 40 4 15 0 0 0 81 15 21
2019 Compliance, inspection and enforcement 70 15 15 0 0 0 0 85 0 13
2019 Communications or public affairs 37 27 20 5 11 0 0 64 16 19
2019 Administration and operations 58 22 13 4 2 0 0 80 7 83
2019 Human resources 46 24 17 8 2 1 0 72 10 200
2019 Financial management 59 25 15 0 0 0 0 85 0 24
2019 Information management 38 18 16 23 5 0 0 56 28 15
2019 Information technology 39 25 16 8 8 2 2 67 17 59
2019 Internal audit 33 30 17 8 12 0 0 63 20 18
2019 Evaluation 44 23 23 9 0 0 0 68 9 55
2019 Data sciences 55 33 5 5 2 0 0 88 7 39
2019 Policy 49 29 11 7 4 0 0 78 11 26
2019 Project management 41 37 4 7 11 0 0 78 18 19
2019 Other services to the public 48 37 8 0 0 8 0 91 0 12
2019 None of the above 54 18 10 8 3 6 0 77 13 33

Question 72k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 59 9 4 6 7 11 4 80 15 25
2022 Compliance, inspection and enforcement 49 24 16 10 0 0 0 73 10 20
2022 Communications or public affairs 54 31 12 3 0 0 0 85 3 25
2022 Administration and operations 66 21 6 4 0 0 3 89 5 70
2022 Human resources 58 18 16 5 3 0 0 76 8 180
2022 Financial management 51 35 4 5 5 0 0 86 10 20
2022 Information management 94 0 6 0 0 0 0 94 0 10
2022 Information technology 47 33 11 1 1 4 2 85 3 60
2022 Evaluation 55 32 10 4 0 0 0 87 4 40
2022 Data sciences 65 17 15 2 0 0 0 82 2 30
2022 Policy 48 31 11 0 10 0 0 80 10 10
2022 Project management 64 22 0 9 4 0 0 87 13 20
2022 Other services to the public 36 27 24 0 12 0 0 63 12 15
2022 None of the above 57 17 6 6 7 4 4 80 13 30
2020 Client contact centre 29 56 7 0 8 0 0 85 8 13
2020 Communications or public affairs 36 20 31 13 0 0 0 56 13 24
2020 Administration and operations 33 23 23 14 5 1 1 57 19 87
2020 Human resources 27 29 26 13 5 1 0 56 18 173
2020 Financial management 51 27 16 6 0 0 0 78 6 20
2020 Information management 47 16 7 9 21 0 0 63 30 11
2020 Information technology 28 21 25 18 5 3 0 51 24 41
2020 Internal audit 29 24 34 8 0 6 0 56 8 16
2020 Evaluation 35 29 18 12 6 0 0 64 18 55
2020 Data sciences 52 21 17 0 10 0 0 73 10 23
2020 Policy 42 26 10 17 0 0 5 72 18 19
2020 Other services to the public 33 21 39 0 7 0 0 54 7 15
2020 None of the above 18 42 25 11 4 0 0 60 15 27

Question 72l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 25 37 12 8 14 0 5 65 23 25
2022 Compliance, inspection and enforcement 46 11 22 5 16 0 0 56 21 20
2022 Communications or public affairs 35 33 17 3 11 0 0 69 14 25
2022 Administration and operations 47 22 16 10 5 0 1 69 14 75
2022 Human resources 31 30 17 13 8 1 0 61 22 180
2022 Financial management 40 26 29 4 0 0 0 66 4 20
2022 Information management 59 16 19 0 6 0 0 75 6 10
2022 Information technology 33 30 20 9 6 0 3 65 15 60
2022 Evaluation 63 26 10 0 2 0 0 88 2 40
2022 Data sciences 47 37 11 5 0 0 0 84 5 30
2022 Policy 69 20 12 0 0 0 0 88 0 10
2022 Project management 45 14 19 22 0 0 0 59 22 20
2022 Other services to the public 15 27 28 25 6 0 0 41 31 15
2022 None of the above 44 29 9 6 7 0 4 76 14 30
2020 Client contact centre 26 52 22 0 0 0 0 78 0 14
2020 Communications or public affairs 36 29 25 10 0 0 0 65 10 24
2020 Administration and operations 41 16 23 11 7 1 1 59 18 87
2020 Human resources 21 31 23 16 10 0 0 52 25 172
2020 Financial management 49 29 22 0 0 0 0 78 0 19
2020 Information management 39 7 30 16 0 0 8 50 18 11
2020 Information technology 26 41 15 19 0 0 0 66 19 41
2020 Internal audit 48 36 11 5 0 0 0 85 5 17
2020 Evaluation 37 33 15 13 2 0 0 71 15 55
2020 Data sciences 49 34 4 13 0 0 0 83 13 23
2020 Policy 20 33 22 10 5 0 10 59 17 19
2020 Other services to the public 20 38 21 14 7 0 0 58 21 15
2020 None of the above 50 31 15 0 4 0 0 81 4 26
2019 Client contact centre 40 33 11 16 0 0 0 73 16 21
2019 Compliance, inspection and enforcement 44 16 40 0 0 0 0 60 0 12
2019 Communications or public affairs 30 20 29 16 5 0 0 50 21 20
2019 Administration and operations 45 36 13 6 0 0 0 81 6 82
2019 Human resources 31 36 17 10 6 1 0 67 16 199
2019 Financial management 51 28 17 4 0 0 0 79 4 24
2019 Information management 30 36 9 0 25 0 0 66 25 15
2019 Information technology 37 33 12 5 10 2 2 72 16 58
2019 Internal audit 27 56 11 0 6 0 0 83 6 18
2019 Evaluation 52 30 10 5 2 0 0 83 7 55
2019 Data sciences 44 37 12 0 5 0 2 83 5 39
2019 Policy 54 23 8 8 8 0 0 77 15 25
2019 Project management 33 34 32 0 0 0 0 68 0 18
2019 Other services to the public 53 22 17 0 8 0 0 75 8 12
2019 None of the above 35 24 29 6 0 6 0 63 6 33
2018 Client contact centre 27 32 37 4 0 0 0 59 4 20
2018 Compliance, inspection and enforcement 41 50 8 0 0 0 0 92 0 12
2018 Communications or public affairs 43 23 4 26 4 0 0 66 30 25
2018 Administration and operations 39 23 22 13 1 0 1 63 15 79
2018 Human resources 18 31 23 14 12 0 1 50 26 150
2018 Financial management 42 24 12 18 4 0 0 66 22 23
2018 Information technology 30 28 14 20 6 0 2 58 27 50
2018 Internal audit 28 29 29 7 8 0 0 57 15 14
2018 Evaluation 40 42 12 2 2 0 2 84 4 49
2018 Data sciences 40 39 9 9 0 0 4 82 9 23
2018 Policy 54 23 19 5 0 0 0 76 5 20
2018 Project management 53 8 15 12 12 0 0 61 24 16
2018 None of the above 54 18 10 11 6 0 0 73 17 30

Question 72m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 49 23 14 0 11 3 0 74 12 25
2022 Compliance, inspection and enforcement 51 10 18 11 5 5 0 64 17 20
2022 Communications or public affairs 55 17 16 0 12 0 0 72 12 25
2022 Administration and operations 57 21 5 6 4 1 5 83 11 75
2022 Human resources 56 23 10 4 6 1 0 79 11 180
2022 Financial management 46 36 9 0 9 0 0 81 9 20
2022 Information management 49 0 35 0 17 0 0 49 17 10
2022 Information technology 53 13 15 3 10 0 6 70 14 60
2022 Evaluation 51 18 17 7 4 0 4 71 11 40
2022 Data sciences 61 11 9 2 13 0 3 75 16 30
2022 Policy 60 10 11 0 20 0 0 70 20 10
2022 Project management 58 10 17 9 0 5 0 72 10 20
2022 Other services to the public 29 53 6 6 6 0 0 82 12 15
2022 None of the above 47 22 9 7 11 0 4 72 19 30
2020 Client contact centre 47 30 7 8 0 0 7 84 9 13
2020 Communications or public affairs 56 23 13 0 9 0 0 79 9 25
2020 Administration and operations 50 21 16 4 5 1 3 75 9 86
2020 Human resources 40 29 18 8 3 1 1 70 11 173
2020 Financial management 67 22 0 11 0 0 0 89 11 20
2020 Information management 44 7 9 7 25 0 8 55 35 11
2020 Information technology 37 21 14 19 3 3 3 61 24 40
2020 Internal audit 42 22 23 7 6 0 0 64 13 17
2020 Evaluation 33 42 11 9 4 0 2 76 13 55
2020 Data sciences 78 9 0 0 13 0 0 87 13 23
2020 Policy 63 22 10 5 0 0 0 85 5 19
2020 Other services to the public 31 48 7 14 0 0 0 79 14 15
2020 None of the above 58 20 17 4 0 0 0 79 4 26
2019 Client contact centre 54 25 13 4 4 0 0 79 9 21
2019 Compliance, inspection and enforcement 63 22 7 0 7 0 0 85 7 13
2019 Communications or public affairs 51 10 23 10 5 0 0 61 15 20
2019 Administration and operations 65 19 13 1 0 0 2 86 1 84
2019 Human resources 58 19 11 6 4 1 1 79 10 199
2019 Financial management 56 20 9 4 0 11 0 86 5 24
2019 Information management 45 23 6 9 17 0 0 68 26 15
2019 Information technology 66 21 5 2 4 0 2 89 5 59
2019 Internal audit 25 37 6 10 16 0 6 66 28 18
2019 Evaluation 57 25 14 4 0 0 0 82 4 55
2019 Data sciences 57 14 11 7 11 0 0 71 18 39
2019 Policy 53 15 7 7 18 0 0 67 25 26
2019 Project management 51 29 20 0 0 0 0 80 0 19
2019 Other services to the public 58 19 9 0 6 8 0 84 7 12
2019 None of the above 55 21 6 2 9 6 0 82 12 33
2018 Client contact centre 65 25 0 0 6 0 4 94 6 21
2018 Compliance, inspection and enforcement 33 25 25 9 8 0 0 58 17 12
2018 Communications or public affairs 51 26 11 8 4 0 0 77 12 25
2018 Administration and operations 64 17 8 6 3 0 2 83 9 79
2018 Human resources 48 23 12 6 6 0 5 74 13 148
2018 Financial management 64 20 8 4 4 0 0 84 8 23
2018 Information technology 50 18 21 2 2 0 6 73 4 49
2018 Internal audit 42 14 37 7 0 0 0 56 7 14
2018 Evaluation 57 21 17 4 2 0 0 77 6 48
2018 Data sciences 65 13 4 9 9 0 0 78 17 23
2018 Policy 67 10 9 9 5 0 0 77 14 20
2018 Project management 66 18 15 0 0 0 0 85 0 16
2018 None of the above 45 28 4 10 9 0 4 76 20 29

Question 72n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 41 24 17 3 11 0 5 67 15 25
2022 Compliance, inspection and enforcement 45 32 17 6 0 0 0 77 6 20
2022 Communications or public affairs 50 26 20 4 0 0 0 76 4 25
2022 Administration and operations 48 27 17 1 6 0 1 75 8 75
2022 Human resources 57 24 13 3 3 0 0 81 6 180
2022 Financial management 31 41 14 5 9 0 0 72 14 20
2022 Information management 75 17 8 0 0 0 0 92 0 10
2022 Information technology 56 23 11 0 4 0 5 83 4 60
2022 Evaluation 44 38 13 4 0 0 0 83 4 40
2022 Data sciences 55 25 11 6 3 0 0 80 9 30
2022 Policy 60 20 11 0 10 0 0 80 10 10
2022 Project management 53 29 10 8 0 0 0 82 8 20
2022 Other services to the public 39 13 48 0 0 0 0 52 0 15
2022 None of the above 44 28 21 3 0 0 4 75 3 30
2020 Client contact centre 22 61 17 0 0 0 0 83 0 12
2020 Communications or public affairs 28 28 15 20 9 0 0 56 28 25
2020 Administration and operations 22 33 23 9 10 1 1 57 20 88
2020 Human resources 18 34 26 13 8 0 1 53 21 172
2020 Financial management 28 29 16 21 6 0 0 57 27 20
2020 Information management 47 7 23 0 23 0 0 54 23 11
2020 Information technology 32 27 25 5 8 0 3 61 14 41
2020 Internal audit 25 30 28 11 6 0 0 55 16 17
2020 Evaluation 20 27 34 11 9 0 0 47 20 55
2020 Data sciences 43 22 22 0 13 0 0 65 13 23
2020 Policy 23 56 17 0 5 0 0 78 5 19
2020 Other services to the public 20 25 20 14 21 0 0 45 35 15
2020 None of the above 23 48 18 12 0 0 0 71 12 27

Question 72o. Overall, to what extent do the following factors cause you work-related stress? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 56 4 5 3 11 0 20 76 18 25
2022 Compliance, inspection and enforcement 78 10 5 0 0 0 7 94 0 20
2022 Communications or public affairs 71 8 4 8 0 0 9 86 9 25
2022 Administration and operations 67 10 7 1 4 1 10 86 5 75
2022 Human resources 71 13 3 2 4 1 7 90 6 180
2022 Financial management 74 6 10 0 5 0 5 84 5 20
2022 Information management 85 0 8 7 0 0 0 85 7 10
2022 Information technology 62 16 3 3 7 0 8 86 11 60
2022 Evaluation 77 11 13 0 0 0 0 87 0 40
2022 Data sciences 71 9 6 5 0 0 10 88 5 30
2022 Policy 71 19 0 0 10 0 0 90 10 10
2022 Project management 85 0 5 0 0 0 9 94 0 20
2022 Other services to the public 61 6 12 7 0 0 14 77 8 15
2022 None of the above 70 9 10 0 4 0 7 85 4 30
2020 Client contact centre 47 28 0 0 0 0 25 100 0 14
2020 Communications or public affairs 74 22 4 0 0 0 0 96 0 25
2020 Administration and operations 64 18 8 2 2 0 6 86 5 87
2020 Human resources 65 19 8 4 1 1 3 87 5 169
2020 Financial management 70 11 14 6 0 0 0 81 6 20
2020 Information management 54 7 7 0 23 0 9 67 25 11
2020 Information technology 48 13 11 6 3 8 11 75 11 39
2020 Internal audit 73 11 6 0 0 5 6 94 0 17
2020 Evaluation 68 16 4 2 0 2 9 94 2 55
2020 Data sciences 83 4 13 0 0 0 0 87 0 23
2020 Policy 90 5 5 0 0 0 0 95 0 19
2020 Other services to the public 59 34 6 0 0 0 0 94 0 15
2020 None of the above 68 8 6 3 0 0 14 89 4 27
2019 Client contact centre 65 21 4 4 0 0 6 91 5 21
2019 Compliance, inspection and enforcement 85 0 7 0 7 0 0 85 7 13
2019 Communications or public affairs 91 5 4 0 0 0 0 96 0 20
2019 Administration and operations 69 11 7 0 1 1 10 91 1 84
2019 Human resources 80 10 2 1 2 0 6 95 2 199
2019 Financial management 82 9 4 0 0 5 0 95 0 24
2019 Information management 66 0 6 5 8 0 15 78 15 15
2019 Information technology 72 12 4 4 5 2 2 87 9 59
2019 Internal audit 74 10 5 0 0 0 11 94 0 18
2019 Evaluation 79 12 4 0 2 0 4 94 2 55
2019 Data sciences 76 7 5 0 0 0 12 94 0 39
2019 Policy 56 22 7 0 4 0 11 88 4 26
2019 Project management 69 10 5 6 0 0 10 88 7 19
2019 Other services to the public 76 0 9 0 0 8 8 90 0 12
2019 None of the above 70 3 0 3 0 6 17 96 4 33
2018 Client contact centre 68 18 0 0 0 4 10 100 0 21
2018 Compliance, inspection and enforcement 50 25 8 8 0 0 9 82 9 12
2018 Communications or public affairs 66 15 4 4 0 4 8 91 4 25
2018 Administration and operations 72 17 1 1 0 0 8 97 1 78
2018 Human resources 67 15 5 1 4 1 8 89 6 149
2018 Financial management 72 12 4 4 4 0 4 88 8 23
2018 Information technology 72 9 6 2 4 4 2 86 7 50
2018 Internal audit 71 22 0 0 0 0 7 100 0 14
2018 Evaluation 76 10 0 2 4 0 8 93 7 49
2018 Data sciences 65 4 18 0 4 0 9 76 5 23
2018 Policy 75 10 0 10 0 0 5 90 10 19
2018 Project management 100 0 0 0 0 0 0 100 0 15
2018 None of the above 78 6 0 3 3 3 7 94 6 29

Question 72p. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 58 4 15 0 14 0 10 68 16 25
2022 Compliance, inspection and enforcement 73 5 5 11 7 0 0 78 18 20
2022 Communications or public affairs 84 0 3 0 4 0 9 92 4 25
2022 Administration and operations 80 2 7 0 3 1 6 89 4 75
2022 Human resources 80 2 4 3 4 1 7 89 7 180
2022 Financial management 66 13 0 0 5 0 16 94 6 20
2022 Information management 58 6 25 0 0 0 11 72 0 10
2022 Information technology 71 13 3 1 4 0 8 91 6 60
2022 Evaluation 87 8 3 2 0 0 0 95 2 40
2022 Data sciences 79 12 0 0 3 0 6 97 3 30
2022 Policy 68 21 0 10 0 0 0 90 10 10
2022 Project management 77 0 13 6 0 0 5 81 6 20
2022 Other services to the public 88 0 0 6 6 0 0 88 12 15
2022 None of the above 72 3 4 7 0 7 8 88 8 30
2020 Client contact centre 93 7 0 0 0 0 0 100 0 14
2020 Communications or public affairs 81 8 4 4 0 0 3 91 4 25
2020 Administration and operations 79 6 2 2 1 1 8 93 4 88
2020 Human resources 77 9 5 4 1 1 3 90 5 170
2020 Financial management 85 6 0 5 0 0 5 95 5 20
2020 Information management 54 16 7 0 23 0 0 70 23 11
2020 Information technology 74 5 8 3 7 0 3 82 10 41
2020 Internal audit 83 6 0 0 6 0 6 94 6 17
2020 Evaluation 69 17 6 0 2 0 7 92 2 54
2020 Data sciences 91 0 4 0 4 0 0 91 4 23
2020 Policy 85 10 0 5 0 0 0 95 5 19
2020 Other services to the public 74 6 6 0 0 0 14 93 0 15
2020 None of the above 96 4 0 0 0 0 0 100 0 27
2019 Client contact centre 59 28 7 6 0 0 0 87 6 21
2019 Compliance, inspection and enforcement 78 15 7 0 0 0 0 93 0 13
2019 Communications or public affairs 71 14 0 11 5 0 0 84 16 20
2019 Administration and operations 79 11 2 1 2 1 4 94 4 84
2019 Human resources 77 10 6 2 1 0 5 91 3 200
2019 Financial management 91 4 4 0 0 0 0 96 0 24
2019 Information management 75 6 0 5 8 0 6 86 14 15
2019 Information technology 68 5 5 10 7 2 3 77 18 59
2019 Internal audit 73 16 5 0 0 0 6 95 0 18
2019 Evaluation 78 11 5 2 4 0 0 89 5 55
2019 Data sciences 77 11 0 7 0 0 5 92 8 39
2019 Policy 82 11 0 7 0 0 0 93 7 26
2019 Project management 52 20 12 0 11 0 5 76 11 19
2019 Other services to the public 91 0 0 9 0 0 0 91 9 11
2019 None of the above 80 6 3 2 0 9 0 94 3 33
2018 Client contact centre 65 19 6 4 6 0 0 84 10 21
2018 Compliance, inspection and enforcement 66 0 9 8 16 0 0 66 25 12
2018 Communications or public affairs 67 19 6 8 0 0 0 86 8 25
2018 Administration and operations 70 9 9 2 2 0 8 86 4 79
2018 Human resources 64 17 5 1 4 1 8 89 6 150
2018 Financial management 88 4 8 0 0 0 0 92 0 23
2018 Information technology 64 6 18 0 9 2 0 71 10 50
2018 Internal audit 49 29 15 7 0 0 0 78 7 14
2018 Evaluation 66 18 6 2 4 0 4 87 6 49
2018 Data sciences 61 21 0 9 4 0 4 86 14 23
2018 Policy 71 10 10 0 5 0 5 85 5 20
2018 Project management 89 5 6 0 0 0 0 94 0 16
2018 None of the above 61 13 10 4 3 3 7 82 7 29

Question 72q. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 43 16 17 0 3 0 21 75 4 25
2022 Compliance, inspection and enforcement 57 15 11 10 7 0 0 72 16 20
2022 Communications or public affairs 68 15 13 0 0 0 4 86 0 25
2022 Administration and operations 68 22 4 1 3 0 2 92 4 75
2022 Human resources 75 14 4 2 3 0 2 91 5 180
2022 Financial management 66 19 4 5 0 0 5 90 6 20
2022 Information management 73 0 16 0 0 0 11 82 0 10
2022 Information technology 73 12 4 1 3 0 7 91 5 60
2022 Evaluation 86 7 4 2 0 0 0 94 2 40
2022 Data sciences 87 10 0 0 0 0 3 100 0 30
2022 Policy 68 22 0 0 10 0 0 90 10 10
2022 Project management 68 9 9 9 0 0 5 81 10 20
2022 Other services to the public 68 20 0 6 6 0 0 88 12 15
2022 None of the above 66 12 6 8 0 0 8 85 8 30
2020 Client contact centre 76 8 8 8 0 0 0 84 8 13
2020 Communications or public affairs 44 36 13 4 0 0 3 83 4 25
2020 Administration and operations 68 17 8 2 0 0 4 89 2 87
2020 Human resources 65 17 12 3 1 0 1 84 4 171
2020 Financial management 81 14 0 0 0 0 5 100 0 20
2020 Information management 68 7 0 16 9 0 0 75 25 11
2020 Information technology 74 11 8 4 3 0 0 85 7 41
2020 Internal audit 70 13 6 0 6 0 6 88 6 17
2020 Evaluation 58 31 9 0 0 0 2 91 0 55
2020 Data sciences 82 18 0 0 0 0 0 100 0 23
2020 Policy 70 25 5 0 0 0 0 95 0 18
2020 Other services to the public 74 6 7 6 0 0 6 86 7 15
2020 None of the above 88 8 4 0 0 0 0 96 0 26
2019 Client contact centre 51 27 11 7 5 0 0 78 11 20
2019 Compliance, inspection and enforcement 70 15 7 7 0 0 0 85 7 13
2019 Communications or public affairs 46 29 20 5 0 0 0 75 5 20
2019 Administration and operations 67 25 5 1 1 0 2 93 2 83
2019 Human resources 64 23 8 3 0 0 2 89 3 199
2019 Financial management 67 16 13 0 4 0 0 83 4 24
2019 Information management 65 12 15 0 8 0 0 77 8 15
2019 Information technology 66 18 5 2 5 0 3 87 7 59
2019 Internal audit 56 10 22 0 6 0 6 70 7 18
2019 Evaluation 49 26 11 7 7 0 0 75 15 54
2019 Data sciences 72 10 6 5 4 0 3 84 9 37
2019 Policy 71 22 4 4 0 0 0 93 4 26
2019 Project management 58 21 5 0 11 0 5 83 11 19
2019 Other services to the public 69 15 8 8 0 0 0 84 8 12
2019 None of the above 63 21 6 0 3 6 0 91 3 33
2018 Client contact centre 41 36 14 0 4 0 4 81 5 21
2018 Compliance, inspection and enforcement 42 33 17 0 8 0 0 75 8 12
2018 Communications or public affairs 40 50 0 6 0 0 4 93 7 25
2018 Administration and operations 57 23 10 5 2 0 2 82 8 80
2018 Human resources 52 28 9 5 2 0 5 84 7 149
2018 Financial management 69 23 8 0 0 0 0 92 0 23
2018 Information technology 72 10 12 2 3 0 0 82 5 50
2018 Internal audit 64 21 8 0 7 0 0 86 7 14
2018 Evaluation 64 26 8 0 2 0 0 90 2 49
2018 Data sciences 63 28 9 0 0 0 0 91 0 22
2018 Policy 57 24 9 10 0 0 0 81 10 20
2018 Project management 66 28 6 0 0 0 0 94 0 16
2018 None of the above 63 21 6 7 3 0 0 84 10 30

Question 72r. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 45 27 4 0 14 0 10 80 16 25
2022 Compliance, inspection and enforcement 62 9 11 5 13 0 0 71 18 20
2022 Communications or public affairs 85 8 0 4 4 0 0 93 7 20
2022 Administration and operations 77 6 4 6 5 0 3 85 11 75
2022 Human resources 72 11 7 4 6 0 1 84 10 180
2022 Financial management 69 6 9 5 5 0 5 79 11 20
2022 Information management 74 0 15 0 0 0 11 83 0 10
2022 Information technology 72 13 0 1 6 0 8 92 8 60
2022 Evaluation 74 20 6 0 0 0 0 94 0 40
2022 Data sciences 78 17 0 3 3 0 0 95 5 30
2022 Policy 59 11 10 20 0 0 0 70 20 10
2022 Project management 68 5 9 4 6 0 9 80 10 20
2022 Other services to the public 82 12 0 0 6 0 0 94 6 15
2022 None of the above 58 6 10 14 4 0 8 70 19 30
2020 Client contact centre 85 7 7 0 0 0 0 93 0 14
2020 Communications or public affairs 70 17 7 4 0 0 3 89 4 25
2020 Administration and operations 70 12 8 1 5 0 5 85 6 87
2020 Human resources 64 18 6 7 3 0 1 83 11 169
2020 Financial management 70 24 0 0 0 0 5 100 0 20
2020 Information management 54 7 0 16 23 0 0 61 39 11
2020 Information technology 73 11 3 11 2 0 0 84 13 40
2020 Internal audit 72 6 11 0 6 0 6 83 6 17
2020 Evaluation 60 15 15 3 4 0 4 78 7 55
2020 Data sciences 65 21 9 0 5 0 0 86 5 23
2020 Policy 72 17 5 0 5 0 0 90 5 19
2020 Other services to the public 67 13 7 0 6 0 6 86 7 15
2020 None of the above 93 3 0 4 0 0 0 96 4 26
2019 Client contact centre 55 24 17 3 0 0 0 79 3 21
2019 Compliance, inspection and enforcement 70 22 0 0 0 0 7 100 0 13
2019 Communications or public affairs 61 9 10 15 5 0 0 70 20 20
2019 Administration and operations 70 15 9 1 2 0 3 87 4 83
2019 Human resources 63 20 6 4 5 0 2 86 8 199
2019 Financial management 92 8 0 0 0 0 0 100 0 24
2019 Information management 68 6 0 18 8 0 0 74 26 15
2019 Information technology 49 22 9 7 7 2 3 76 15 59
2019 Internal audit 73 5 16 0 6 0 0 78 6 18
2019 Evaluation 71 13 13 2 0 0 2 85 2 54
2019 Data sciences 60 17 13 7 0 0 2 79 8 38
2019 Policy 62 27 0 11 0 0 0 89 11 26
2019 Project management 61 27 0 0 6 0 5 93 7 18
2019 Other services to the public 83 17 0 0 0 0 0 100 0 12
2019 None of the above 67 18 7 2 0 6 0 90 3 33
2018 Client contact centre 55 10 20 0 10 0 4 69 11 21
2018 Compliance, inspection and enforcement 42 0 16 34 0 0 8 45 37 12
2018 Communications or public affairs 51 19 15 6 4 0 4 73 11 25
2018 Administration and operations 60 16 9 8 4 0 2 78 13 80
2018 Human resources 51 23 10 6 6 1 3 78 12 148
2018 Financial management 84 8 4 0 4 0 0 92 4 23
2018 Information technology 65 10 12 8 5 0 0 75 13 50
2018 Internal audit 36 14 21 15 14 0 0 50 29 14
2018 Evaluation 60 22 12 2 4 0 0 82 6 49
2018 Data sciences 36 35 12 13 4 0 0 71 17 23
2018 Policy 61 10 9 5 14 0 0 71 19 20
2018 Project management 62 26 12 0 0 0 0 88 0 16
2018 None of the above 51 16 15 10 3 0 6 71 13 30

Question 72s. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 41 5 14 3 0 11 25 73 5 25
2022 Compliance, inspection and enforcement 62 5 11 0 5 0 17 81 6 20
2022 Communications or public affairs 70 7 0 0 3 0 20 96 4 25
2022 Administration and operations 64 10 4 1 1 0 20 93 3 75
2022 Human resources 61 10 5 1 2 0 21 89 5 180
2022 Financial management 48 14 13 5 0 0 19 77 7 20
2022 Information management 66 9 6 0 0 0 19 92 0 10
2022 Information technology 68 12 1 3 0 0 17 95 3 60
2022 Evaluation 62 5 2 0 0 0 31 97 0 40
2022 Data sciences 78 5 4 0 0 0 14 96 0 30
2022 Policy 70 0 10 0 0 0 20 87 0 10
2022 Project management 61 14 4 0 0 0 21 95 0 20
2022 Other services to the public 75 13 0 6 0 0 6 93 7 15
2022 None of the above 64 13 3 3 0 0 18 93 4 30
2020 Client contact centre 40 14 7 7 0 0 31 78 11 14
2020 Communications or public affairs 61 21 7 4 3 0 4 86 7 25
2020 Administration and operations 59 10 4 1 0 0 26 92 2 87
2020 Human resources 57 11 10 2 0 1 19 85 3 173
2020 Financial management 64 20 0 0 0 0 15 100 0 20
2020 Information management 75 0 0 16 0 0 9 82 18 11
2020 Information technology 76 14 5 0 0 0 5 94 0 41
2020 Internal audit 67 11 0 0 0 0 22 100 0 17
2020 Evaluation 58 7 5 0 0 0 29 92 0 55
2020 Data sciences 66 9 8 4 0 0 13 86 5 23
2020 Policy 40 5 5 0 0 0 49 90 0 19
2020 Other services to the public 54 0 8 0 6 0 32 79 10 15
2020 None of the above 73 3 4 0 4 0 16 90 5 27
2019 Client contact centre 43 22 4 4 4 0 21 84 11 21
2019 Compliance, inspection and enforcement 78 7 0 0 0 0 15 100 0 13
2019 Communications or public affairs 41 4 5 5 5 0 41 75 17 20
2019 Administration and operations 61 7 6 0 0 0 27 92 0 83
2019 Human resources 59 11 5 1 0 0 24 92 2 197
2019 Financial management 76 16 0 0 0 0 8 100 0 24
2019 Information management 47 12 6 5 0 0 30 85 7 15
2019 Information technology 66 18 0 2 5 0 8 92 8 58
2019 Internal audit 36 12 10 0 0 5 36 82 0 17
2019 Evaluation 53 3 2 4 0 0 39 91 6 54
2019 Data sciences 58 14 5 2 0 0 20 91 3 39
2019 Policy 64 4 11 0 0 0 22 86 0 26
2019 Project management 70 14 0 0 0 0 16 100 0 18
2019 Other services to the public 75 0 0 0 0 0 25 100 0 12
2019 None of the above 60 9 3 3 0 6 18 92 3 32
2018 Client contact centre 59 4 4 0 4 6 23 88 6 21
2018 Compliance, inspection and enforcement 50 0 17 0 8 0 25 67 11 12
2018 Communications or public affairs 40 15 18 0 0 0 27 75 0 25
2018 Administration and operations 53 15 3 1 0 0 28 95 2 80
2018 Human resources 46 13 9 5 1 0 26 80 8 147
2018 Financial management 84 4 4 0 4 0 4 92 4 23
2018 Information technology 66 8 4 0 4 0 17 90 5 50
2018 Internal audit 36 43 0 0 0 0 21 100 0 14
2018 Evaluation 54 8 4 4 2 0 28 86 8 49
2018 Data sciences 30 4 9 4 4 0 49 67 16 23
2018 Policy 62 20 5 0 0 0 14 94 0 20
2018 Project management 68 6 18 0 0 0 8 80 0 16
2018 None of the above 57 7 4 3 0 0 29 90 5 30

Question 72t. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 46 22 11 0 0 0 21 86 0 25
2022 Compliance, inspection and enforcement 51 28 10 5 0 0 7 84 6 20
2022 Communications or public affairs 77 8 7 0 3 0 5 89 3 25
2022 Administration and operations 76 10 5 1 2 0 6 91 3 75
2022 Human resources 79 9 4 2 1 0 5 93 3 180
2022 Financial management 70 19 0 5 0 0 5 94 6 20
2022 Information management 73 8 8 0 0 0 11 91 0 10
2022 Information technology 72 12 1 0 6 0 8 92 7 60
2022 Evaluation 79 14 2 0 0 0 4 98 0 40
2022 Data sciences 84 9 0 0 0 0 8 100 0 30
2022 Policy 80 11 0 0 0 0 10 100 0 10
2022 Project management 63 20 8 0 0 0 9 91 0 20
2022 Other services to the public 71 6 0 13 10 0 0 76 24 15
2022 None of the above 60 15 7 3 0 0 15 89 3 30
2020 Client contact centre 65 14 15 0 0 0 6 84 0 14
2020 Communications or public affairs 65 23 4 0 0 0 7 95 0 25
2020 Administration and operations 82 9 2 0 0 0 7 98 0 88
2020 Human resources 76 14 2 3 2 0 3 93 5 172
2020 Financial management 84 6 0 0 0 0 11 100 0 20
2020 Information management 91 9 0 0 0 0 0 100 0 11
2020 Information technology 69 17 11 0 0 0 3 89 0 41
2020 Internal audit 81 13 0 0 0 0 6 100 0 17
2020 Evaluation 62 31 0 2 2 0 4 96 4 55
2020 Data sciences 87 9 0 0 0 0 4 100 0 23
2020 Policy 83 5 6 0 0 0 5 93 0 19
2020 Other services to the public 67 15 13 0 0 0 6 87 0 15
2020 None of the above 82 10 7 0 0 0 0 93 0 27
2019 Client contact centre 57 22 10 4 0 0 6 85 5 21
2019 Compliance, inspection and enforcement 63 7 22 0 0 0 7 76 0 13
2019 Communications or public affairs 86 0 4 5 0 0 5 91 5 20
2019 Administration and operations 69 14 9 2 0 0 6 89 2 83
2019 Human resources 73 16 6 0 0 0 5 93 0 198
2019 Financial management 88 12 0 0 0 0 0 100 0 24
2019 Information management 75 0 5 8 0 0 12 85 9 15
2019 Information technology 70 16 4 4 2 2 3 91 6 59
2019 Internal audit 84 10 0 0 0 0 6 100 0 18
2019 Evaluation 62 23 9 2 0 0 3 89 2 55
2019 Data sciences 86 7 2 0 0 0 5 97 0 39
2019 Policy 67 22 11 0 0 0 0 89 0 26
2019 Project management 86 9 0 0 0 0 5 100 0 19
2019 Other services to the public 91 9 0 0 0 0 0 100 0 12
2019 None of the above 67 18 3 3 0 4 4 93 4 31
2018 Client contact centre 52 20 12 12 0 0 4 75 13 21
2018 Compliance, inspection and enforcement 41 33 8 8 0 0 9 82 9 12
2018 Communications or public affairs 55 23 4 6 0 0 12 88 7 25
2018 Administration and operations 63 20 4 0 2 0 12 94 2 80
2018 Human resources 64 18 8 1 0 1 8 90 1 149
2018 Financial management 75 17 0 0 0 0 8 100 0 23
2018 Information technology 70 15 6 0 3 0 6 90 4 50
2018 Internal audit 79 14 0 0 0 0 7 100 0 14
2018 Evaluation 52 32 8 2 0 0 6 89 2 49
2018 Data sciences 69 9 4 0 0 5 13 95 0 23
2018 Policy 82 9 5 0 0 0 5 95 0 20
2018 Project management 83 0 11 6 0 0 0 83 6 16
2018 None of the above 77 7 6 4 3 0 3 87 6 30

Question 72u. Overall, to what extent do the following factors cause you work-related stress? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 56 17 3 0 0 0 25 96 0 25
2022 Compliance, inspection and enforcement 78 10 0 5 0 0 7 94 6 20
2022 Communications or public affairs 84 4 0 7 0 0 5 92 8 25
2022 Administration and operations 72 16 1 4 2 0 5 92 6 75
2022 Human resources 85 7 2 1 1 1 4 96 2 180
2022 Financial management 64 25 0 0 5 0 5 94 6 20
2022 Information management 58 14 0 0 17 0 11 81 19 10
2022 Information technology 75 8 6 1 3 5 2 89 5 60
2022 Evaluation 80 5 6 6 0 0 2 88 6 40
2022 Data sciences 63 23 3 6 0 0 5 91 6 30
2022 Policy 70 20 0 0 0 0 10 100 0 10
2022 Project management 78 9 0 9 0 0 4 90 10 20
2022 Other services to the public 70 13 10 0 6 0 0 83 6 15
2022 None of the above 65 13 7 0 4 0 11 87 4 30
2020 Client contact centre 80 7 6 7 0 0 0 87 7 14
2020 Communications or public affairs 77 8 4 4 3 0 3 88 7 24
2020 Administration and operations 78 8 8 1 1 0 4 89 2 87
2020 Human resources 67 19 8 2 1 1 2 88 4 170
2020 Financial management 68 27 0 0 0 0 5 100 0 20
2020 Information management 52 25 0 9 14 0 0 77 23 11
2020 Information technology 68 14 9 7 0 3 0 84 7 41
2020 Internal audit 60 18 0 11 6 0 6 83 17 17
2020 Evaluation 77 7 11 0 0 4 2 89 0 55
2020 Data sciences 79 21 0 0 0 0 0 100 0 23
2020 Policy 85 5 10 0 0 0 0 90 0 19
2020 Other services to the public 54 34 6 0 0 0 6 93 0 15
2020 None of the above 84 8 0 8 0 0 0 92 8 27
2019 Client contact centre 67 24 4 5 0 0 0 91 5 21
2019 Compliance, inspection and enforcement 74 11 7 0 0 0 7 92 0 13
2019 Communications or public affairs 70 16 0 0 14 0 0 86 14 20
2019 Administration and operations 83 5 5 0 0 0 7 95 0 84
2019 Human resources 81 9 4 2 2 0 2 92 4 199
2019 Financial management 78 18 4 0 0 0 0 96 0 24
2019 Information management 73 0 0 0 15 0 12 83 17 15
2019 Information technology 77 10 4 2 4 2 2 91 6 58
2019 Internal audit 83 6 5 0 0 0 6 95 0 18
2019 Evaluation 77 14 2 0 1 0 5 96 1 55
2019 Data sciences 83 7 2 0 0 0 7 97 0 39
2019 Policy 84 13 4 0 0 0 0 96 0 26
2019 Project management 66 8 0 5 16 0 5 78 22 18
2019 Other services to the public 89 0 11 0 0 0 0 89 0 12
2019 None of the above 81 9 0 3 0 6 0 97 3 33
2018 Client contact centre 68 4 13 0 10 0 4 76 10 21
2018 Compliance, inspection and enforcement 75 25 0 0 0 0 0 100 0 12
2018 Communications or public affairs 78 12 6 0 0 0 4 93 0 25
2018 Administration and operations 76 12 3 1 4 0 5 92 5 80
2018 Human resources 73 10 7 2 1 1 7 90 2 148
2018 Financial management 84 8 4 0 0 0 4 96 0 23
2018 Information technology 64 14 10 0 2 4 5 87 2 50
2018 Internal audit 93 0 0 0 7 0 0 93 7 14
2018 Evaluation 76 16 4 0 2 0 2 94 2 49
2018 Data sciences 74 26 0 0 0 0 0 100 0 23
2018 Policy 73 9 0 5 5 0 8 90 10 20
2018 Project management 73 6 6 9 5 0 0 79 15 16
2018 None of the above 81 6 0 4 0 0 10 96 4 30

Question 72v. Overall, to what extent do the following factors cause you work-related stress? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 37 34 10 8 11 0 0 71 19 25
2022 Compliance, inspection and enforcement 53 10 15 15 0 0 7 67 16 20
2022 Communications or public affairs 65 7 20 3 0 0 5 76 4 25
2022 Administration and operations 47 27 20 2 3 0 1 74 5 70
2022 Human resources 46 25 14 8 4 0 2 72 13 180
2022 Financial management 42 30 18 10 0 0 0 72 10 20
2022 Information management 48 27 8 6 0 0 11 84 7 10
2022 Information technology 50 26 7 8 4 4 2 80 12 60
2022 Evaluation 46 31 14 7 2 0 0 77 9 40
2022 Data sciences 71 17 9 3 0 0 0 88 3 30
2022 Policy 48 22 10 20 0 0 0 70 20 10
2022 Project management 55 28 13 0 5 0 0 82 5 20
2022 Other services to the public 35 40 18 0 6 0 0 75 6 15
2022 None of the above 54 15 13 7 3 0 8 75 11 30
2020 Client contact centre 52 13 14 0 13 0 7 70 14 14
2020 Communications or public affairs 49 19 13 7 9 0 3 71 16 25
2020 Administration and operations 40 36 14 1 7 0 2 77 8 87
2020 Human resources 38 30 19 6 6 1 0 68 13 173
2020 Financial management 55 20 9 0 10 0 5 80 11 20
2020 Information management 44 23 18 7 9 0 0 66 16 11
2020 Information technology 57 19 12 10 0 3 0 78 10 41
2020 Internal audit 35 48 11 0 5 0 0 84 5 17
2020 Evaluation 35 41 13 5 4 0 2 78 9 55
2020 Data sciences 65 21 14 0 0 0 0 86 0 23
2020 Policy 40 17 33 5 5 0 0 57 10 19
2020 Other services to the public 45 34 7 6 8 0 0 79 14 15
2020 None of the above 68 14 8 11 0 0 0 82 11 27
2019 Client contact centre 50 32 9 4 5 0 0 82 9 21
2019 Compliance, inspection and enforcement 44 41 7 7 0 0 0 85 7 13
2019 Communications or public affairs 41 20 25 5 9 0 0 61 14 20
2019 Administration and operations 49 28 18 3 0 0 3 79 3 84
2019 Human resources 52 26 14 4 3 1 1 78 7 199
2019 Financial management 46 37 14 4 0 0 0 82 4 24
2019 Information management 39 27 11 9 8 0 6 71 18 15
2019 Information technology 65 21 9 0 4 0 2 87 4 58
2019 Internal audit 58 21 10 5 0 0 6 84 5 18
2019 Evaluation 46 24 19 11 0 0 0 70 11 55
2019 Data sciences 69 7 13 8 2 0 0 76 11 39
2019 Policy 47 25 20 7 0 0 0 73 7 26
2019 Project management 58 26 10 6 0 0 0 84 6 19
2019 Other services to the public 33 31 17 19 0 0 0 64 19 12
2019 None of the above 33 28 32 0 0 6 0 65 0 32
2018 Client contact centre 51 28 4 6 4 0 7 85 11 21
2018 Compliance, inspection and enforcement 33 33 26 0 8 0 0 66 8 12
2018 Communications or public affairs 28 36 27 4 4 0 0 65 8 24
2018 Administration and operations 52 28 13 5 0 0 2 81 5 80
2018 Human resources 37 31 18 3 5 0 5 72 9 149
2018 Financial management 63 24 14 0 0 0 0 86 0 23
2018 Information technology 52 30 12 0 1 0 4 86 1 50
2018 Internal audit 37 34 22 7 0 0 0 71 7 14
2018 Evaluation 37 38 20 0 2 0 2 77 2 49
2018 Data sciences 52 22 13 4 4 0 4 77 9 23
2018 Policy 49 37 5 9 0 0 0 86 9 20
2018 Project management 38 38 24 0 0 0 0 76 0 16
2018 None of the above 55 15 13 10 6 0 0 70 17 30

Question 73. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 4 42 32 0 18 5 0 47 19 25
2022 Compliance, inspection and enforcement 7 21 26 25 22 0 0 28 47 20
2022 Communications or public affairs 18 34 36 0 12 0 0 52 12 25
2022 Administration and operations 10 36 34 16 4 1 0 46 20 75
2022 Human resources 6 31 37 20 7 0 0 37 27 180
2022 Financial management 5 53 29 13 0 0 0 58 13 20
2022 Information management 35 19 30 16 0 0 0 54 16 10
2022 Information technology 11 29 42 12 4 1 0 41 16 60
2022 Evaluation 5 50 38 5 2 0 0 55 7 40
2022 Data sciences 11 32 41 9 5 2 0 43 15 30
2022 Policy 10 50 22 9 10 0 0 60 18 10
2022 Project management 14 34 17 30 5 0 0 48 35 20
2022 Other services to the public 8 42 36 7 6 0 0 50 14 15
2022 None of the above 13 35 32 14 7 0 0 48 20 30
2020 Client contact centre 13 44 28 15 0 0 0 57 15 14
2020 Communications or public affairs 13 41 26 10 12 0 0 53 21 25
2020 Administration and operations 18 36 31 8 7 0 0 54 15 88
2020 Human resources 13 23 37 20 5 1 0 37 26 171
2020 Financial management 3 52 31 14 0 0 0 56 14 20
2020 Information management 32 8 21 30 9 0 0 40 39 11
2020 Information technology 15 24 43 14 2 0 3 40 16 41
2020 Internal audit 7 41 25 21 6 0 0 48 27 17
2020 Evaluation 12 36 39 11 2 0 0 49 12 55
2020 Data sciences 27 22 43 0 9 0 0 48 9 23
2020 Policy 15 39 31 10 5 0 0 54 15 19
2020 Other services to the public 0 40 38 22 0 0 0 40 22 15
2020 None of the above 31 22 36 11 0 0 0 53 11 27
2019 Client contact centre 29 39 23 8 0 0 0 69 8 21
2019 Compliance, inspection and enforcement 26 30 37 7 0 0 0 56 7 13
2019 Communications or public affairs 16 21 54 10 0 0 0 36 10 20
2019 Administration and operations 28 42 25 3 1 1 0 71 4 84
2019 Human resources 18 38 31 11 1 0 0 56 12 200
2019 Financial management 27 40 20 12 0 0 0 68 12 24
2019 Information management 14 18 42 9 17 0 0 32 27 14
2019 Information technology 19 34 29 11 5 0 2 53 17 59
2019 Internal audit 19 31 51 0 0 0 0 49 0 18
2019 Evaluation 17 28 39 16 0 0 0 45 16 55
2019 Data sciences 29 38 23 7 2 0 0 68 10 39
2019 Policy 28 30 27 15 0 0 0 58 15 26
2019 Project management 30 45 10 4 11 0 0 75 15 19
2019 Other services to the public 9 40 52 0 0 0 0 48 0 12
2019 None of the above 17 18 39 17 2 6 0 37 21 33
2018 Client contact centre 19 39 34 8 0 0 0 58 8 21
2018 Compliance, inspection and enforcement 16 17 25 25 16 0 0 33 41 12
2018 Communications or public affairs 15 31 45 8 0 0 0 47 8 25
2018 Administration and operations 28 36 26 8 1 0 1 64 9 80
2018 Human resources 6 35 37 14 7 0 1 41 21 149
2018 Financial management 21 38 23 18 0 0 0 59 18 23
2018 Information technology 17 24 39 12 9 0 0 41 21 49
2018 Internal audit 0 36 50 15 0 0 0 36 15 14
2018 Evaluation 22 42 28 8 0 0 0 64 8 49
2018 Data sciences 13 35 30 17 4 0 0 49 21 23
2018 Policy 34 32 15 10 10 0 0 66 19 20
2018 Project management 17 37 39 6 0 0 0 55 6 16
2018 None of the above 18 38 28 10 4 0 3 57 14 30

Question 74. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 22 8 23 41 7 0 0 47 30 25
2022 Compliance, inspection and enforcement 5 37 30 12 16 0 0 28 42 20
2022 Communications or public affairs 12 18 34 21 15 0 0 36 30 25
2022 Administration and operations 7 17 39 26 10 0 0 36 25 75
2022 Human resources 11 20 36 21 11 0 1 32 31 180
2022 Financial management 0 14 53 28 5 0 0 33 14 20
2022 Information management 0 23 48 11 18 0 0 29 23 10
2022 Information technology 6 12 39 26 17 0 0 43 18 60
2022 Evaluation 3 21 32 27 17 0 0 45 24 40
2022 Data sciences 5 6 45 37 6 0 0 43 12 30
2022 Policy 18 0 32 49 0 0 0 49 18 10
2022 Project management 5 24 17 41 14 0 0 54 29 20
2022 Other services to the public 6 14 65 6 8 0 0 15 20 15
2022 None of the above 10 17 43 22 9 0 0 30 27 30
2020 Client contact centre 15 0 34 24 27 0 0 51 15 14
2020 Communications or public affairs 7 18 38 21 15 0 0 37 25 25
2020 Administration and operations 9 16 32 31 11 0 0 43 25 87
2020 Human resources 16 19 35 21 9 0 0 30 35 172
2020 Financial management 5 15 41 31 9 0 0 40 19 20
2020 Information management 31 14 21 8 25 0 0 33 46 11
2020 Information technology 5 25 35 22 11 0 3 33 31 41
2020 Internal audit 16 21 18 20 26 0 0 45 37 17
2020 Evaluation 6 17 40 19 18 0 0 37 23 54
2020 Data sciences 9 5 33 35 18 0 0 53 14 23
2020 Policy 15 10 33 36 5 0 0 42 26 19
2020 Other services to the public 7 21 32 21 18 0 0 40 28 15
2020 None of the above 16 21 17 27 18 0 0 46 37 27
2019 Client contact centre 5 8 20 36 31 0 0 67 14 21
2019 Compliance, inspection and enforcement 0 22 7 44 26 0 0 70 22 13
2019 Communications or public affairs 5 20 49 11 16 0 0 26 25 20
2019 Administration and operations 2 12 39 21 25 0 1 46 14 84
2019 Human resources 5 19 36 26 14 1 0 40 23 199
2019 Financial management 14 12 29 20 25 0 0 45 25 24
2019 Information management 9 15 51 18 8 0 0 26 23 14
2019 Information technology 7 21 44 20 7 0 2 27 28 59
2019 Internal audit 5 5 62 10 19 0 0 29 10 18
2019 Evaluation 7 16 45 19 11 2 0 31 24 55
2019 Data sciences 11 0 43 21 25 0 0 46 11 39
2019 Policy 4 15 38 11 33 0 0 44 18 26
2019 Project management 16 4 27 36 17 0 0 53 20 19
2019 Other services to the public 0 19 65 16 0 0 0 16 19 12
2019 None of the above 6 16 43 18 11 6 0 31 23 33
2018 Client contact centre 4 4 30 52 10 0 0 62 8 21
2018 Compliance, inspection and enforcement 8 33 8 42 8 0 0 51 41 12
2018 Communications or public affairs 11 20 33 24 12 0 0 36 31 24
2018 Administration and operations 6 11 29 41 11 0 1 53 18 79
2018 Human resources 13 23 37 15 11 0 1 26 36 148
2018 Financial management 4 12 62 16 6 0 0 22 16 23
2018 Information technology 12 20 43 21 4 0 0 25 32 50
2018 Internal audit 0 31 38 31 0 0 0 31 31 13
2018 Evaluation 2 23 35 25 16 0 0 40 25 48
2018 Data sciences 9 18 22 21 31 0 0 52 26 23
2018 Policy 10 10 37 39 5 0 0 44 19 20
2018 Project management 0 23 59 18 0 0 0 18 23 16
2018 None of the above 7 14 31 23 23 0 3 47 22 30
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Compensation

Pay or other compensation issues

Question 88. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Total responses
2022 Client contact centre 33 64 3 0 25
2022 Compliance, inspection and enforcement 33 54 12 0 20
2022 Communications or public affairs 19 59 22 0 25
2022 Administration and operations 29 65 6 0 75
2022 Human resources 36 52 9 3 180
2022 Financial management 27 68 0 5 20
2022 Information management 24 61 8 6 10
2022 Information technology 32 53 15 0 60
2022 Evaluation 34 42 21 3 40
2022 Data sciences 12 54 34 0 30
2022 Policy 32 58 0 11 10
2022 Project management 35 53 12 0 20
2022 Other services to the public 40 21 30 8 15
2022 None of the above 40 36 23 0 30
2020 Client contact centre 13 74 13 0 14
2020 Communications or public affairs 44 37 20 0 25
2020 Administration and operations 21 55 22 2 88
2020 Human resources 35 50 15 0 173
2020 Financial management 39 53 9 0 20
2020 Information management 18 53 29 0 11
2020 Information technology 23 51 23 3 41
2020 Internal audit 51 24 25 0 17
2020 Evaluation 51 42 7 0 55
2020 Data sciences 40 49 12 0 23
2020 Policy 35 53 11 0 19
2020 Other services to the public 20 47 33 0 15
2020 None of the above 35 53 12 0 27

Of those who indicated that their pay or other compensation had been affected:

Question 89. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Administration and operations 32 68 20
2022 Human resources 24 76 65
2022 Information technology 56 44 20
2022 Evaluation 33 67 15
2022 None of the above 26 74 10
2020 Communications or public affairs 58 42 11
2020 Administration and operations 29 71 19
2020 Human resources 34 66 61
2020 Information technology 22 78 10
2020 Evaluation 44 56 28

Question 92. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 33 5 7 22 7 0 27 52 39 25
2022 Compliance, inspection and enforcement 38 10 10 0 21 0 21 60 27 20
2022 Communications or public affairs 50 22 7 0 16 0 5 75 17 25
2022 Administration and operations 39 21 12 4 14 4 7 67 20 75
2022 Human resources 35 17 13 7 8 2 18 65 19 180
2022 Financial management 40 9 13 19 0 0 20 61 23 20
2022 Information management 16 9 15 33 17 0 11 28 55 10
2022 Information technology 42 21 11 4 6 3 13 75 12 60
2022 Evaluation 39 12 13 0 4 0 31 74 7 40
2022 Data sciences 34 20 8 6 6 0 27 73 16 30
2022 Policy 28 0 22 40 10 0 0 28 50 10
2022 Project management 40 8 13 9 5 6 20 64 19 20
2022 Other services to the public 18 24 7 7 12 0 32 62 28 15
2022 None of the above 33 10 22 3 7 3 23 57 14 30
2020 Client contact centre 35 30 7 0 21 0 7 70 22 14
2020 Communications or public affairs 47 4 12 20 13 4 0 53 34 25
2020 Administration and operations 33 17 25 8 7 0 10 55 17 87
2020 Human resources 37 20 15 12 9 1 6 61 23 172
2020 Financial management 24 16 21 23 0 0 15 48 27 20
2020 Information management 54 7 9 0 16 14 0 71 19 11
2020 Information technology 34 21 15 8 5 5 11 66 16 41
2020 Internal audit 30 14 11 29 0 0 16 52 35 17
2020 Evaluation 36 21 22 9 4 0 9 63 14 55
2020 Data sciences 39 35 14 4 0 0 9 80 5 23
2020 Policy 36 15 24 5 5 0 15 60 12 19
2020 Other services to the public 31 7 13 14 6 8 21 54 28 15
2020 None of the above 25 24 11 20 13 0 8 53 35 26
2019 Client contact centre 26 14 23 9 5 7 17 53 18 20
2019 Compliance, inspection and enforcement 33 30 15 7 7 0 7 68 16 13
2019 Communications or public affairs 40 19 10 26 0 0 6 62 27 20
2019 Administration and operations 26 17 20 14 9 2 12 50 26 84
2019 Human resources 25 20 18 14 17 1 6 48 33 196
2019 Financial management 56 12 9 14 5 6 0 72 19 23
2019 Information management 26 5 26 15 28 0 0 31 43 15
2019 Information technology 40 9 12 12 18 2 8 54 33 58
2019 Internal audit 45 17 16 12 11 0 0 62 22 17
2019 Evaluation 35 11 18 17 11 0 8 49 31 53
2019 Data sciences 36 15 12 2 15 2 18 63 22 38
2019 Policy 36 11 15 8 26 0 4 49 35 25
2019 Project management 44 15 9 15 17 0 0 59 32 19
2019 Other services to the public 48 19 17 0 8 0 9 73 9 12
2019 None of the above 43 17 6 14 7 2 10 68 25 33
2018 Client contact centre 47 24 19 0 0 0 10 79 0 21
2018 Compliance, inspection and enforcement 25 17 8 16 33 0 0 42 50 12
2018 Communications or public affairs 38 22 20 12 4 0 4 63 16 25
2018 Administration and operations 19 26 10 21 17 0 7 49 41 80
2018 Human resources 28 20 14 14 18 1 6 51 34 149
2018 Financial management 39 8 16 16 14 0 6 51 32 23
2018 Information technology 40 8 18 8 12 2 12 56 23 50
2018 Internal audit 36 22 7 21 14 0 0 58 36 14
2018 Evaluation 28 12 20 6 16 2 15 49 27 49
2018 Data sciences 44 12 9 17 18 0 0 56 35 23
2018 Policy 32 10 19 10 20 0 10 47 32 20
2018 Project management 31 12 27 12 12 0 6 46 25 16
2018 None of the above 33 0 20 7 21 0 19 40 35 30

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 90. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Administration and operations 10 29 24 13 24 0 0 39 37 20
2022 Human resources 12 13 21 16 33 3 3 26 51 65
2022 Information technology 15 31 19 16 14 4 0 49 32 20
2022 Evaluation 0 13 0 32 41 0 14 15 85 15
2022 None of the above 0 21 37 0 42 0 0 21 42 10
2020 Communications or public affairs 46 28 6 10 10 0 0 74 20 11
2020 Administration and operations 31 31 22 11 5 0 0 62 16 19
2020 Human resources 22 10 15 25 20 0 8 35 48 60
2020 Information technology 0 17 23 35 19 0 5 18 57 10
2020 Evaluation 14 30 13 8 21 3 10 51 33 28

Of those who indicated that their pay or other compensation had been affected:

Question 91. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Administration and operations 6 11 14 30 40 0 0 16 69 20
2022 Human resources 3 11 14 19 44 5 4 15 70 65
2022 Information technology 12 22 9 27 25 4 0 36 55 20
2022 Evaluation 0 0 8 26 51 7 7 0 90 15
2022 None of the above 0 8 28 15 50 0 0 8 64 10
2020 Communications or public affairs 10 39 9 10 23 0 10 54 36 11
2020 Administration and operations 25 21 17 27 11 0 0 46 37 19
2020 Human resources 10 20 17 20 28 0 5 32 50 60
2020 Information technology 17 5 23 35 19 0 0 22 54 10
2020 Evaluation 4 18 11 19 48 0 0 23 67 27
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