2022 Public Service Employee Survey Results by Theme for Veterans Affairs Canada by Question 109. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2022 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 37 38 11 6 8 0 0 75 14 165
2022 Health care practitioners 46 37 8 4 5 0 0 83 9 280
2022 Communications or public affairs 30 31 16 19 3 0 0 61 23 65
2022 Access to information and privacy 75 16 4 0 5 0 0 91 5 20
2022 Security 65 35 0 0 0 0 0 100 0 10
2022 Legal services 63 27 7 2 2 0 0 89 3 50
2022 Administration and operations 47 36 8 5 4 0 0 83 10 470
2022 Human resources 47 37 5 7 4 0 0 85 11 95
2022 Financial management 45 41 9 1 4 0 0 86 5 65
2022 Information management 39 37 19 2 3 0 0 76 5 35
2022 Information technology 40 40 11 6 2 0 0 80 8 115
2022 Internal audit 53 32 8 7 0 0 0 85 7 15
2022 Evaluation 51 27 16 0 6 0 0 78 6 15
2022 Data sciences 47 39 4 10 0 0 0 85 10 20
2022 Policy 24 47 10 13 7 0 0 71 20 70
2022 Project management 48 35 10 4 3 0 0 83 7 75
2022 Other services to the public 42 36 7 7 7 0 0 78 15 220
2022 None of the above 42 39 10 4 5 0 0 81 9 185
2020 Client contact centre 41 39 10 6 4 0 0 80 10 247
2020 Health care practitioners 43 35 14 6 1 0 0 79 7 256
2020 Communications or public affairs 43 30 8 14 5 0 0 74 18 75
2020 Access to information and privacy 62 28 3 3 3 0 0 90 7 29
2020 Security 67 18 16 0 0 0 0 84 0 13
2020 Legal services 60 32 5 3 0 0 0 92 3 60
2020 Administration and operations 45 37 10 5 3 0 0 82 8 602
2020 Human resources 45 37 11 6 1 0 0 81 8 105
2020 Financial management 51 35 9 2 4 0 0 85 6 84
2020 Procurement 43 8 26 15 8 0 0 51 23 10
2020 Information management 42 34 0 15 9 0 0 76 24 34
2020 Information technology 47 40 7 6 1 0 0 87 7 105
2020 Internal audit 41 59 0 0 0 0 0 100 0 15
2020 Evaluation 60 34 6 0 0 0 0 94 0 16
2020 Data sciences 56 19 20 0 4 0 0 75 4 21
2020 Policy 30 53 8 8 2 0 0 83 9 64
2020 Project management 46 46 8 0 0 0 0 92 0 61
2020 Other services to the public 48 32 11 6 2 0 0 81 8 295
2020 None of the above 43 34 12 8 3 0 0 77 11 231
2019 Client contact centre 39 40 11 4 6 0 0 78 11 250
2019 Health care practitioners 46 34 7 9 4 1 0 81 13 200
2019 Communications or public affairs 41 47 10 1 0 0 0 89 1 63
2019 Access to information and privacy 63 31 3 0 3 0 0 94 3 30
2019 Security 61 39 0 0 0 0 0 100 0 10
2019 Legal services 60 26 8 6 0 0 0 86 6 51
2019 Administration and operations 40 37 10 7 6 0 0 77 12 505
2019 Human resources 39 41 11 8 1 0 0 80 9 114
2019 Financial management 42 32 14 8 4 0 0 74 12 78
2019 Procurement 47 45 0 0 8 0 0 92 8 11
2019 Information management 45 38 5 6 6 0 0 83 12 34
2019 Information technology 42 45 7 4 2 0 0 88 6 105
2019 Internal audit 67 33 0 0 0 0 0 100 0 11
2019 Evaluation 47 24 0 23 0 0 6 76 24 11
2019 Data sciences 54 37 5 0 5 0 0 91 5 16
2019 Policy 31 52 8 5 5 0 0 83 10 60
2019 Project management 39 41 10 6 3 0 0 81 9 65
2019 Other services to the public 43 30 14 8 5 0 0 73 14 221
2019 None of the above 35 35 14 11 5 0 0 70 16 244
2018 Client contact centre 36 39 9 5 10 0 0 76 15 147
2018 Health care practitioners 40 39 6 8 7 0 0 79 15 142
2018 Communications or public affairs 36 46 11 7 0 0 0 82 7 42
2018 Access to information and privacy 42 35 12 11 0 0 0 77 11 25
2018 Security 43 34 0 23 0 0 0 77 23 11
2018 Legal services 52 38 5 5 0 0 0 90 5 56
2018 Administration and operations 33 44 11 7 4 0 0 77 11 379
2018 Human resources 19 56 15 9 1 0 0 76 10 71
2018 Financial management 43 32 11 9 4 0 0 75 13 50
2018 Information management 39 26 10 17 8 0 0 65 25 23
2018 Information technology 35 43 14 4 2 1 0 79 6 83
2018 Evaluation 40 42 18 0 0 0 0 82 0 12
2018 Data sciences 34 41 11 7 7 0 0 75 14 13
2018 Policy 14 63 12 9 2 0 0 77 11 44
2018 Project management 39 31 9 14 6 0 0 71 20 44
2018 Other services to the public 37 41 9 10 2 0 0 79 12 180
2018 None of the above 30 45 12 9 4 0 0 76 13 152

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 26 43 11 10 9 0 1 69 20 165
2022 Health care practitioners 38 38 11 7 6 0 0 76 13 285
2022 Communications or public affairs 40 21 11 18 10 0 0 61 28 65
2022 Access to information and privacy 72 12 0 12 4 0 0 84 16 20
2022 Security 45 38 9 8 0 0 0 83 8 10
2022 Legal services 47 38 0 6 9 0 0 85 15 50
2022 Administration and operations 44 32 10 8 6 0 0 76 14 475
2022 Human resources 50 34 5 9 3 0 0 84 12 95
2022 Financial management 40 26 12 15 7 0 0 66 22 65
2022 Information management 42 29 8 12 9 0 0 71 21 35
2022 Information technology 49 29 14 6 1 0 1 79 6 115
2022 Internal audit 38 62 0 0 0 0 0 100 0 15
2022 Evaluation 42 28 16 7 6 0 0 70 13 15
2022 Data sciences 64 13 8 15 0 0 0 77 15 20
2022 Policy 24 45 14 11 6 0 0 69 17 70
2022 Project management 41 43 10 4 3 0 0 84 7 75
2022 Other services to the public 24 34 13 16 13 0 0 58 29 220
2022 None of the above 36 35 11 8 9 0 0 71 17 185
2020 Client contact centre 37 33 14 11 6 0 0 70 16 248
2020 Health care practitioners 38 38 14 7 3 0 0 77 10 254
2020 Communications or public affairs 46 31 6 13 4 0 0 77 16 76
2020 Access to information and privacy 66 28 3 0 3 0 0 93 3 29
2020 Security 67 18 16 0 0 0 0 84 0 13
2020 Legal services 53 27 10 7 3 0 0 80 10 60
2020 Administration and operations 42 33 12 9 4 0 0 76 13 601
2020 Human resources 44 38 7 9 3 0 0 82 12 105
2020 Financial management 40 37 4 10 8 0 0 77 18 84
2020 Procurement 52 17 0 23 8 0 0 70 30 10
2020 Information management 41 27 3 10 19 0 0 68 29 32
2020 Information technology 43 43 6 4 4 0 0 86 8 105
2020 Internal audit 46 47 0 6 0 0 0 94 6 15
2020 Evaluation 55 34 6 0 0 6 0 94 0 16
2020 Data sciences 38 39 8 10 4 0 0 78 14 21
2020 Policy 38 45 6 8 1 2 0 84 9 64
2020 Project management 41 37 14 5 3 0 0 78 8 61
2020 Other services to the public 39 37 13 7 3 0 0 77 10 292
2020 None of the above 33 40 15 8 3 1 0 74 11 231
2019 Client contact centre 28 35 15 15 7 0 0 63 22 249
2019 Health care practitioners 33 36 11 12 8 0 0 69 20 200
2019 Communications or public affairs 36 35 16 9 4 0 0 71 13 63
2019 Access to information and privacy 64 27 3 7 0 0 0 91 7 30
2019 Security 29 41 29 0 0 0 0 71 0 10
2019 Legal services 49 29 10 6 6 0 0 78 12 51
2019 Administration and operations 32 34 14 11 8 0 0 67 19 506
2019 Human resources 40 41 9 7 3 0 0 81 10 115
2019 Financial management 28 35 13 19 5 0 0 63 23 78
2019 Procurement 37 38 17 0 8 0 0 75 8 11
2019 Information management 41 25 11 11 12 0 0 67 23 34
2019 Information technology 36 42 14 4 3 0 0 78 7 105
2019 Internal audit 57 43 0 0 0 0 0 100 0 11
2019 Evaluation 47 30 23 0 0 0 0 77 0 11
2019 Data sciences 50 35 10 5 0 0 0 86 5 16
2019 Policy 43 35 14 6 2 0 0 78 8 59
2019 Project management 37 44 9 9 1 0 0 81 10 65
2019 Other services to the public 36 27 13 12 12 0 0 63 23 222
2019 None of the above 30 32 16 13 10 0 0 62 23 243
2018 Client contact centre 24 32 12 19 14 0 0 56 32 148
2018 Health care practitioners 27 30 14 16 12 0 0 57 28 140
2018 Communications or public affairs 30 31 14 15 9 0 0 61 24 42
2018 Access to information and privacy 51 36 5 5 3 0 0 87 8 26
2018 Security 17 51 17 0 15 0 0 69 15 11
2018 Legal services 39 40 10 6 5 0 0 79 11 59
2018 Administration and operations 29 37 13 12 9 0 0 66 21 379
2018 Human resources 33 32 18 12 5 0 0 65 17 72
2018 Financial management 29 28 16 20 7 0 0 57 27 50
2018 Information management 38 17 24 13 8 0 0 55 21 23
2018 Information technology 36 44 12 4 4 1 0 81 7 84
2018 Evaluation 24 58 18 0 0 0 0 82 0 12
2018 Data sciences 19 40 14 26 0 0 0 59 26 13
2018 Policy 29 45 12 7 7 0 0 74 14 44
2018 Project management 28 33 16 14 9 0 0 61 23 43
2018 Other services to the public 19 40 15 12 15 0 0 58 27 179
2018 None of the above 27 37 16 8 11 1 0 64 19 151

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 49 30 13 7 2 0 0 79 9 165
2022 Health care practitioners 56 32 8 3 1 0 0 88 4 285
2022 Communications or public affairs 43 34 16 3 6 0 0 76 8 65
2022 Access to information and privacy 80 16 0 4 0 0 0 96 4 20
2022 Security 83 17 0 0 0 0 0 100 0 10
2022 Legal services 72 19 3 6 0 0 0 91 6 50
2022 Administration and operations 58 29 7 4 1 0 0 88 5 475
2022 Human resources 65 25 4 5 0 0 0 91 5 95
2022 Financial management 64 24 8 1 3 0 0 88 4 65
2022 Information management 59 17 18 6 0 0 0 76 6 35
2022 Information technology 52 36 7 3 0 0 1 89 3 115
2022 Internal audit 53 33 14 0 0 0 0 86 0 15
2022 Evaluation 57 32 6 0 6 0 0 88 6 15
2022 Data sciences 68 32 0 0 0 0 0 100 0 20
2022 Policy 33 43 15 8 1 0 0 76 9 70
2022 Project management 56 33 9 3 0 0 0 88 3 75
2022 Other services to the public 54 31 6 5 3 0 0 85 9 220
2022 None of the above 58 30 7 4 1 0 0 88 5 185
2020 Client contact centre 56 31 9 3 2 0 0 87 5 246
2020 Health care practitioners 55 33 8 3 1 0 0 88 4 256
2020 Communications or public affairs 54 31 4 6 5 0 0 85 11 74
2020 Access to information and privacy 62 28 3 3 3 0 0 90 7 29
2020 Security 77 7 16 0 0 0 0 84 0 13
2020 Legal services 77 16 7 0 0 0 0 93 0 60
2020 Administration and operations 59 30 8 3 1 0 0 88 4 593
2020 Human resources 60 34 3 2 1 0 0 94 3 105
2020 Financial management 65 27 5 2 1 0 0 92 3 84
2020 Procurement 43 0 41 8 8 0 0 43 15 10
2020 Information management 63 28 6 0 3 0 0 91 3 34
2020 Information technology 62 32 5 0 1 0 0 94 1 105
2020 Internal audit 47 53 0 0 0 0 0 100 0 15
2020 Evaluation 61 39 0 0 0 0 0 100 0 16
2020 Data sciences 70 17 4 9 0 0 0 87 9 20
2020 Policy 49 40 6 2 2 2 0 90 3 63
2020 Project management 59 33 6 2 0 0 0 92 2 61
2020 Other services to the public 59 28 10 2 0 0 0 88 3 290
2020 None of the above 55 32 8 4 0 0 0 87 4 230
2019 Client contact centre 53 31 10 6 1 0 0 83 7 245
2019 Health care practitioners 55 33 6 4 2 0 0 89 6 197
2019 Communications or public affairs 55 35 8 1 0 0 0 90 1 62
2019 Access to information and privacy 73 21 6 0 0 0 0 94 0 30
2019 Security 71 10 20 0 0 0 0 80 0 10
2019 Legal services 76 20 2 2 0 0 0 96 2 50
2019 Administration and operations 57 28 9 3 2 0 0 86 5 503
2019 Human resources 57 31 10 2 0 0 0 88 2 115
2019 Financial management 52 33 11 5 0 0 0 84 5 77
2019 Procurement 73 27 0 0 0 0 0 100 0 11
2019 Information management 78 14 5 3 0 0 0 92 3 34
2019 Information technology 60 32 7 1 1 0 0 91 2 104
2019 Internal audit 75 25 0 0 0 0 0 100 0 11
2019 Evaluation 63 37 0 0 0 0 0 100 0 11
2019 Data sciences 50 41 5 5 0 0 0 91 5 16
2019 Policy 49 38 8 3 2 0 0 87 5 59
2019 Project management 51 34 7 6 1 0 0 85 8 64
2019 Other services to the public 53 28 10 6 2 0 0 81 8 220
2019 None of the above 55 24 13 6 3 0 0 78 8 243
2018 Client contact centre 49 37 7 7 1 0 0 86 7 146
2018 Health care practitioners 51 33 9 5 3 0 0 84 8 141
2018 Communications or public affairs 40 37 20 3 0 0 0 78 3 41
2018 Access to information and privacy 54 27 14 5 0 0 0 81 5 26
2018 Security 43 26 17 15 0 0 0 69 15 11
2018 Legal services 71 21 6 2 0 0 0 92 2 59
2018 Administration and operations 51 33 10 4 2 0 0 84 6 379
2018 Human resources 45 36 14 5 0 0 0 81 5 71
2018 Financial management 59 28 10 2 0 0 0 88 2 50
2018 Information management 55 27 5 4 8 0 0 82 12 22
2018 Information technology 52 41 4 2 0 1 0 94 2 82
2018 Evaluation 40 52 8 0 0 0 0 92 0 12
2018 Data sciences 26 52 7 14 0 0 0 79 14 13
2018 Policy 35 46 14 5 0 0 0 82 5 44
2018 Project management 53 24 21 2 0 0 0 77 2 44
2018 Other services to the public 54 36 6 3 1 0 0 90 4 177
2018 None of the above 56 24 14 4 1 0 0 80 5 150

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 36 41 11 6 6 0 0 77 12 165
2022 Health care practitioners 48 35 9 4 4 0 0 83 8 285
2022 Communications or public affairs 38 36 16 6 4 0 0 74 10 65
2022 Access to information and privacy 87 4 5 0 4 0 0 91 4 20
2022 Security 65 35 0 0 0 0 0 100 0 10
2022 Legal services 56 29 9 2 4 0 0 86 5 50
2022 Administration and operations 50 35 7 4 3 0 0 85 7 475
2022 Human resources 50 35 7 6 2 0 0 85 8 95
2022 Financial management 56 33 6 0 4 0 0 90 4 65
2022 Information management 46 30 17 5 3 0 0 76 7 35
2022 Information technology 50 35 9 4 0 1 0 86 4 115
2022 Internal audit 57 30 0 0 7 7 0 93 7 15
2022 Evaluation 43 39 12 0 6 0 0 82 6 15
2022 Data sciences 56 35 9 0 0 0 0 91 0 20
2022 Policy 24 51 8 14 3 0 0 75 17 70
2022 Project management 55 33 10 1 2 0 0 87 3 75
2022 Other services to the public 39 31 15 9 5 1 0 70 14 220
2022 None of the above 45 38 9 3 4 0 0 84 7 185
2020 Client contact centre 50 34 8 5 3 0 0 84 8 246
2020 Health care practitioners 51 33 11 2 2 0 0 85 4 257
2020 Communications or public affairs 48 34 5 10 2 0 0 82 13 76
2020 Access to information and privacy 66 24 3 0 7 0 0 90 7 29
2020 Security 84 16 0 0 0 0 0 100 0 13
2020 Legal services 69 20 6 5 0 0 0 88 5 60
2020 Administration and operations 51 36 7 5 2 0 0 87 7 600
2020 Human resources 48 41 5 4 2 0 0 90 5 105
2020 Financial management 58 32 3 3 4 0 0 90 7 83
2020 Procurement 26 44 8 15 8 0 0 70 23 10
2020 Information management 50 27 11 9 3 0 0 77 12 34
2020 Information technology 60 32 7 2 0 0 0 91 2 105
2020 Internal audit 67 33 0 0 0 0 0 100 0 15
2020 Evaluation 72 28 0 0 0 0 0 100 0 16
2020 Data sciences 67 12 12 4 4 0 0 80 8 21
2020 Policy 36 53 6 2 2 2 0 91 3 64
2020 Project management 47 46 2 5 0 0 0 94 5 61
2020 Other services to the public 50 34 9 4 3 0 0 84 7 294
2020 None of the above 44 35 11 8 1 1 0 80 9 231
2019 Client contact centre 45 34 9 9 2 0 0 80 11 249
2019 Health care practitioners 51 32 8 8 1 0 0 83 9 198
2019 Communications or public affairs 45 43 7 4 0 0 0 88 4 63
2019 Access to information and privacy 76 17 3 3 0 0 0 94 3 30
2019 Security 61 39 0 0 0 0 0 100 0 10
2019 Legal services 58 29 8 4 2 0 0 86 6 50
2019 Administration and operations 46 34 9 7 4 0 0 80 11 503
2019 Human resources 49 39 10 2 0 0 0 88 2 115
2019 Financial management 48 33 11 5 4 0 0 81 8 78
2019 Procurement 65 27 8 0 0 0 0 92 0 11
2019 Information management 53 33 0 11 3 0 0 86 14 34
2019 Information technology 50 38 7 5 1 0 0 88 6 105
2019 Internal audit 75 25 0 0 0 0 0 100 0 11
2019 Evaluation 64 13 23 0 0 0 0 77 0 11
2019 Data sciences 76 10 10 5 0 0 0 86 5 16
2019 Policy 42 37 11 7 3 0 0 80 10 60
2019 Project management 38 48 4 3 6 0 0 87 9 64
2019 Other services to the public 46 29 13 8 4 0 0 76 12 222
2019 None of the above 44 32 11 9 3 1 0 77 12 244
2018 Client contact centre 37 43 7 10 3 0 0 80 13 148
2018 Health care practitioners 42 33 17 4 4 0 0 75 8 140
2018 Communications or public affairs 30 45 15 7 3 0 0 75 9 41
2018 Access to information and privacy 44 30 15 11 0 0 0 74 11 26
2018 Security 51 26 0 23 0 0 0 77 23 11
2018 Legal services 54 29 10 5 2 0 0 84 7 59
2018 Administration and operations 38 39 12 8 2 0 0 77 10 380
2018 Human resources 31 45 13 9 1 0 0 76 10 72
2018 Financial management 43 34 15 6 2 0 0 77 8 50
2018 Information management 56 13 18 9 4 0 0 69 13 23
2018 Information technology 52 34 6 5 2 1 0 87 7 84
2018 Evaluation 35 57 9 0 0 0 0 91 0 11
2018 Data sciences 34 48 11 0 7 0 0 82 7 13
2018 Policy 32 47 9 10 2 0 0 79 12 44
2018 Project management 32 39 18 9 2 0 0 71 11 44
2018 Other services to the public 37 41 9 9 3 0 0 79 12 179
2018 None of the above 39 39 14 5 4 0 0 78 8 152

Question 53. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 34 31 10 15 9 0 0 66 24 165
2022 Health care practitioners 47 27 13 6 7 0 0 74 14 280
2022 Communications or public affairs 28 30 20 16 7 0 0 57 22 65
2022 Access to information and privacy 72 19 0 5 4 0 0 91 9 20
2022 Security 65 19 8 0 8 0 0 84 8 10
2022 Legal services 42 28 10 3 15 0 0 71 19 50
2022 Administration and operations 47 30 8 7 6 0 0 78 14 475
2022 Human resources 41 36 10 3 9 0 0 78 13 95
2022 Financial management 43 31 13 9 3 0 2 75 12 65
2022 Information management 41 36 13 3 7 0 0 77 10 35
2022 Information technology 49 31 8 10 2 1 0 80 12 115
2022 Internal audit 31 55 14 0 0 0 0 86 0 15
2022 Evaluation 32 40 7 15 6 0 0 72 21 15
2022 Data sciences 42 36 4 14 4 0 0 78 18 20
2022 Policy 29 29 17 16 10 0 0 58 25 70
2022 Project management 42 41 9 5 3 0 0 83 8 75
2022 Other services to the public 31 31 12 13 14 0 0 61 27 220
2022 None of the above 44 30 11 7 8 0 0 74 15 185
2020 Client contact centre 49 30 13 2 7 0 0 79 8 247
2020 Health care practitioners 52 29 11 4 3 1 0 82 7 257
2020 Communications or public affairs 56 21 10 8 5 0 0 77 13 75
2020 Access to information and privacy 83 7 7 0 3 0 0 90 3 29
2020 Security 67 16 9 8 0 0 0 83 8 12
2020 Legal services 57 26 8 3 5 0 0 83 9 59
2020 Administration and operations 54 26 10 6 4 1 0 81 10 598
2020 Human resources 55 28 9 6 2 0 0 83 8 104
2020 Financial management 54 29 8 2 7 0 0 83 9 83
2020 Information management 41 23 17 13 3 3 0 67 16 34
2020 Information technology 62 27 12 0 0 0 0 88 0 104
2020 Internal audit 62 32 0 6 0 0 0 94 6 15
2020 Evaluation 65 17 6 6 0 6 0 88 6 16
2020 Data sciences 61 16 12 9 3 0 0 77 11 21
2020 Policy 45 29 17 8 0 0 0 75 8 64
2020 Project management 55 31 12 2 2 0 0 85 3 60
2020 Other services to the public 47 27 14 8 4 0 0 74 12 295
2020 None of the above 49 28 9 9 5 0 0 77 14 231
2019 Client contact centre 40 32 10 11 7 0 0 72 17 247
2019 Health care practitioners 38 32 14 8 8 0 0 70 16 199
2019 Communications or public affairs 37 34 20 3 4 2 0 72 7 63
2019 Access to information and privacy 73 18 3 3 3 0 0 91 6 30
2019 Legal services 45 31 10 12 2 0 0 77 14 51
2019 Administration and operations 39 32 13 8 8 0 0 71 16 503
2019 Human resources 43 35 12 5 4 0 0 79 9 113
2019 Financial management 34 41 8 11 6 0 0 76 17 77
2019 Procurement 34 33 26 0 8 0 0 67 8 12
2019 Information management 43 28 18 9 3 0 0 70 12 34
2019 Information technology 53 32 9 3 3 0 0 85 6 103
2019 Internal audit 55 45 0 0 0 0 0 100 0 10
2019 Evaluation 47 30 23 0 0 0 0 77 0 11
2019 Data sciences 50 50 0 0 0 0 0 100 0 16
2019 Policy 34 29 18 17 2 0 0 63 19 60
2019 Project management 33 44 6 9 8 0 0 77 16 65
2019 Other services to the public 33 29 15 12 11 0 0 62 23 222
2019 None of the above 42 22 17 9 9 1 0 65 17 243
2018 Client contact centre 31 23 18 16 12 0 0 54 28 147
2018 Health care practitioners 28 31 19 11 11 1 0 60 22 142
2018 Communications or public affairs 22 28 19 19 10 2 0 51 30 42
2018 Access to information and privacy 64 31 0 5 0 0 0 95 5 25
2018 Security 60 17 15 8 0 0 0 77 8 11
2018 Legal services 38 32 11 11 7 0 0 71 18 59
2018 Administration and operations 34 32 18 9 8 0 0 65 17 380
2018 Human resources 34 28 19 16 3 0 0 61 20 69
2018 Financial management 27 38 16 13 6 0 0 65 19 50
2018 Information management 42 34 14 5 4 0 0 77 9 22
2018 Information technology 42 38 15 4 2 0 0 79 6 83
2018 Evaluation 24 34 26 16 0 0 0 58 16 12
2018 Data sciences 26 43 16 14 0 0 0 69 14 13
2018 Policy 28 27 19 17 9 0 0 54 26 44
2018 Project management 26 45 11 12 7 0 0 71 18 43
2018 Other services to the public 28 28 16 15 12 1 0 56 27 182
2018 None of the above 33 32 17 12 6 0 0 65 18 152

Question 54. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 34 31 11 11 13 0 0 65 24 165
2022 Health care practitioners 43 35 8 7 7 0 0 78 14 280
2022 Communications or public affairs 26 30 14 14 16 0 0 56 31 65
2022 Access to information and privacy 72 19 0 0 9 0 0 91 9 20
2022 Security 45 47 8 0 0 0 0 92 0 10
2022 Legal services 46 23 10 11 9 0 0 69 20 50
2022 Administration and operations 44 32 10 7 7 0 0 76 14 470
2022 Human resources 40 36 13 4 7 0 0 76 11 95
2022 Financial management 39 37 7 10 6 0 0 77 16 65
2022 Information management 38 41 10 0 10 0 0 79 10 35
2022 Information technology 44 36 12 6 2 0 0 79 8 115
2022 Internal audit 38 38 24 0 0 0 0 76 0 15
2022 Evaluation 32 35 13 15 6 0 0 66 21 15
2022 Data sciences 47 27 4 23 0 0 0 73 23 20
2022 Policy 24 37 13 17 10 0 0 61 26 70
2022 Project management 48 39 9 1 3 0 0 86 4 75
2022 Other services to the public 29 31 12 14 13 0 0 60 27 220
2022 None of the above 40 33 11 10 6 0 0 73 16 185
2020 Client contact centre 49 29 11 5 6 0 0 78 11 244
2020 Health care practitioners 49 34 8 5 3 1 0 84 8 254
2020 Communications or public affairs 51 27 6 10 7 0 0 77 17 76
2020 Access to information and privacy 80 10 7 0 3 0 0 90 3 29
2020 Security 70 15 16 0 0 0 0 84 0 13
2020 Legal services 64 24 3 9 0 0 0 88 9 59
2020 Administration and operations 51 30 9 5 4 0 0 82 9 600
2020 Human resources 54 28 10 5 3 0 0 83 7 103
2020 Financial management 52 29 10 2 7 0 0 81 9 83
2020 Procurement 70 8 15 8 0 0 0 77 8 10
2020 Information management 42 26 18 13 0 0 0 69 13 33
2020 Information technology 60 32 9 0 0 0 0 91 0 105
2020 Internal audit 62 32 0 6 0 0 0 94 6 15
2020 Evaluation 59 35 5 0 0 0 0 95 0 16
2020 Data sciences 55 22 15 9 0 0 0 77 9 21
2020 Policy 42 37 13 8 0 0 0 80 8 64
2020 Project management 55 29 12 3 2 0 0 83 5 60
2020 Other services to the public 48 29 12 8 3 0 0 77 11 292
2020 None of the above 49 28 12 9 3 0 0 76 12 233
2019 Client contact centre 39 29 14 12 6 0 0 68 18 247
2019 Health care practitioners 36 34 12 10 8 0 0 70 18 198
2019 Communications or public affairs 31 50 10 6 2 2 0 82 7 62
2019 Access to information and privacy 69 18 3 9 0 0 0 87 9 30
2019 Security 49 32 20 0 0 0 0 80 0 10
2019 Legal services 45 33 8 12 2 0 0 78 14 51
2019 Administration and operations 37 34 14 9 6 0 0 71 15 499
2019 Human resources 43 36 8 10 3 0 0 78 13 112
2019 Financial management 32 45 7 9 7 0 0 77 15 78
2019 Procurement 26 41 26 8 0 0 0 67 8 12
2019 Information management 40 33 13 12 3 0 0 73 15 34
2019 Information technology 50 37 6 6 2 0 0 87 8 104
2019 Internal audit 55 45 0 0 0 0 0 100 0 10
2019 Evaluation 40 30 0 7 23 0 0 70 30 11
2019 Data sciences 45 55 0 0 0 0 0 100 0 16
2019 Policy 31 40 11 15 3 0 0 71 18 60
2019 Project management 33 49 9 1 8 0 0 82 9 65
2019 Other services to the public 33 31 13 14 8 0 0 65 22 221
2019 None of the above 40 25 17 11 7 1 0 65 18 243
2018 Client contact centre 28 30 17 16 10 0 0 57 25 147
2018 Health care practitioners 27 39 14 8 12 1 0 66 19 142
2018 Communications or public affairs 22 30 23 17 5 2 0 54 22 42
2018 Access to information and privacy 65 21 4 10 0 0 0 86 10 23
2018 Security 60 17 15 8 0 0 0 77 8 11
2018 Legal services 39 41 8 7 5 0 0 80 12 58
2018 Administration and operations 31 36 19 9 5 0 0 67 14 374
2018 Human resources 28 38 20 14 1 0 0 65 15 72
2018 Financial management 30 40 15 12 4 0 0 69 16 50
2018 Information management 42 29 19 5 4 0 0 72 9 22
2018 Information technology 41 41 15 2 1 0 0 82 4 83
2018 Evaluation 24 42 18 16 0 0 0 66 16 12
2018 Data sciences 19 47 0 34 0 0 0 66 34 13
2018 Policy 21 38 19 15 7 0 0 59 22 44
2018 Project management 23 49 8 16 4 0 0 72 20 44
2018 Other services to the public 28 30 17 14 11 0 0 58 26 180
2018 None of the above 30 33 14 15 6 0 1 64 21 149

Question 55. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 32 20 17 11 16 4 1 55 28 165
2022 Health care practitioners 39 23 17 6 10 4 1 65 17 280
2022 Communications or public affairs 31 18 19 7 21 4 0 52 29 65
2022 Access to information and privacy 57 11 15 8 9 0 0 69 17 20
2022 Security 55 20 9 8 8 0 0 75 16 10
2022 Legal services 47 12 12 13 14 2 0 60 28 50
2022 Administration and operations 42 25 12 10 7 3 0 70 17 475
2022 Human resources 41 25 17 6 7 2 2 69 14 95
2022 Financial management 42 27 8 11 11 1 0 70 22 65
2022 Information management 33 32 22 0 10 3 0 67 10 35
2022 Information technology 42 23 17 10 4 2 2 68 15 115
2022 Internal audit 37 24 25 7 0 7 0 66 8 15
2022 Evaluation 32 16 25 0 21 6 0 51 22 15
2022 Data sciences 37 22 12 16 13 0 0 59 29 20
2022 Policy 23 21 17 20 17 3 0 45 38 70
2022 Project management 35 29 22 6 5 3 0 66 11 75
2022 Other services to the public 27 23 14 17 14 4 0 53 32 220
2022 None of the above 36 28 14 9 10 3 0 67 19 185
2020 Client contact centre 38 21 16 10 8 5 0 63 19 247
2020 Health care practitioners 46 22 10 10 6 5 0 72 17 256
2020 Communications or public affairs 39 26 16 13 7 0 0 64 20 76
2020 Access to information and privacy 66 11 10 7 0 7 0 82 7 29
2020 Security 77 0 15 8 0 0 0 77 8 13
2020 Legal services 46 26 10 8 5 3 2 75 14 60
2020 Administration and operations 44 24 14 10 5 3 0 70 15 602
2020 Human resources 44 23 18 10 4 1 0 67 14 104
2020 Financial management 54 20 14 5 6 1 0 75 11 83
2020 Procurement 34 0 59 8 0 0 0 34 8 10
2020 Information management 40 12 15 17 13 3 0 53 31 33
2020 Information technology 53 29 13 3 1 1 0 83 4 105
2020 Internal audit 61 26 7 6 0 0 0 87 6 15
2020 Evaluation 37 35 22 6 0 0 0 72 6 16
2020 Data sciences 41 29 4 12 3 11 0 79 17 21
2020 Policy 36 25 13 22 0 5 0 64 23 64
2020 Project management 50 30 10 10 0 0 0 80 10 60
2020 Other services to the public 43 19 18 10 6 4 0 64 17 294
2020 None of the above 44 22 13 11 7 3 0 67 19 233
2019 Client contact centre 34 19 17 13 13 4 0 55 28 249
2019 Health care practitioners 39 22 18 13 5 2 0 62 19 199
2019 Communications or public affairs 35 21 17 14 6 7 0 60 22 62
2019 Access to information and privacy 55 20 18 7 0 0 0 75 7 29
2019 Security 61 20 0 20 0 0 0 80 20 10
2019 Legal services 49 18 16 4 14 0 0 66 18 51
2019 Administration and operations 35 24 18 12 9 2 0 60 21 506
2019 Human resources 36 23 15 9 8 6 2 65 18 114
2019 Financial management 34 26 13 15 11 1 0 61 27 78
2019 Procurement 26 33 26 8 8 0 0 59 15 12
2019 Information management 39 19 24 11 6 0 0 58 17 34
2019 Information technology 41 27 19 8 4 1 0 69 12 104
2019 Internal audit 41 40 10 0 0 9 0 89 0 10
2019 Evaluation 47 22 31 0 0 0 0 69 0 11
2019 Data sciences 46 40 10 0 5 0 0 86 5 16
2019 Policy 23 25 30 14 3 5 0 50 19 59
2019 Project management 34 27 18 10 9 2 0 62 19 65
2019 Other services to the public 31 22 19 12 13 2 1 55 26 219
2019 None of the above 34 19 17 14 11 3 1 55 27 243
2018 Client contact centre 29 21 20 13 15 3 0 51 29 147
2018 Health care practitioners 29 22 19 15 14 1 0 52 29 142
2018 Communications or public affairs 20 9 29 21 12 9 0 32 36 42
2018 Access to information and privacy 67 20 8 5 0 0 0 87 5 25
2018 Security 34 43 0 8 15 0 0 77 23 11
2018 Legal services 36 27 16 10 11 0 0 63 21 59
2018 Administration and operations 28 26 19 11 10 6 0 57 23 379
2018 Human resources 21 33 21 21 3 1 0 54 24 72
2018 Financial management 30 20 27 16 4 2 2 51 21 50
2018 Information management 32 23 22 18 0 5 0 58 19 22
2018 Information technology 38 37 13 8 1 2 0 77 10 83
2018 Evaluation 18 40 26 8 0 8 0 63 9 12
2018 Data sciences 7 29 43 14 0 7 0 39 15 13
2018 Policy 18 29 21 23 6 2 0 48 30 44
2018 Project management 25 29 17 23 6 0 0 54 29 44
2018 Other services to the public 29 20 19 16 15 1 0 50 31 182
2018 None of the above 32 21 17 18 9 3 1 54 28 152
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Leadership

Immediate supervisor

Question 25. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 41 27 14 4 6 1 8 74 11 165
2022 Health care practitioners 54 27 10 2 2 1 4 86 4 285
2022 Communications or public affairs 45 31 12 7 2 1 1 79 9 65
2022 Access to information and privacy 47 26 4 7 4 0 12 83 13 20
2022 Security 75 25 0 0 0 0 0 100 0 10
2022 Legal services 36 20 18 4 8 0 15 65 14 50
2022 Administration and operations 53 23 10 4 4 2 4 81 8 475
2022 Human resources 64 14 15 3 0 0 4 82 3 95
2022 Financial management 45 27 15 1 2 2 6 79 4 65
2022 Information management 47 22 14 3 14 0 0 69 17 35
2022 Information technology 63 21 8 3 1 0 3 87 5 115
2022 Internal audit 59 17 14 0 0 0 10 84 0 15
2022 Evaluation 71 11 12 0 6 0 0 82 6 15
2022 Data sciences 71 13 11 5 0 0 0 84 5 20
2022 Policy 57 17 9 9 2 0 7 79 11 70
2022 Project management 67 26 1 3 2 0 2 94 4 75
2022 Other services to the public 43 33 10 6 5 1 2 79 11 220
2022 None of the above 55 21 13 4 2 1 4 80 6 185
2020 Client contact centre 46 25 15 3 4 1 7 76 7 246
2020 Health care practitioners 51 26 9 3 2 3 6 85 5 256
2020 Communications or public affairs 65 22 2 1 6 1 1 90 7 76
2020 Access to information and privacy 55 27 11 4 3 0 0 82 7 29
2020 Security 62 30 7 0 0 0 0 93 0 13
2020 Legal services 39 26 18 3 2 2 11 74 5 60
2020 Administration and operations 51 23 16 2 2 2 4 78 4 602
2020 Human resources 62 19 15 4 0 0 1 81 4 105
2020 Financial management 47 28 11 2 5 0 7 81 7 84
2020 Procurement 17 15 52 8 0 0 8 35 8 10
2020 Information management 47 23 15 3 9 0 3 72 13 34
2020 Information technology 70 16 8 1 4 0 1 86 5 104
2020 Internal audit 60 21 6 13 0 0 0 81 13 15
2020 Evaluation 77 6 0 6 0 6 6 94 6 16
2020 Data sciences 61 25 14 0 0 0 0 86 0 21
2020 Policy 64 22 9 2 2 2 0 87 3 63
2020 Project management 68 24 5 3 0 0 0 92 3 60
2020 Other services to the public 55 19 11 4 4 3 5 80 8 294
2020 None of the above 52 24 10 4 3 4 3 82 8 233
2019 Client contact centre 46 26 13 3 5 1 6 78 9 250
2019 Health care practitioners 43 33 16 1 3 1 3 79 4 200
2019 Communications or public affairs 56 24 10 0 3 0 7 86 3 63
2019 Access to information and privacy 65 28 0 4 4 0 0 93 7 30
2019 Security 49 22 20 10 0 0 0 71 10 10
2019 Legal services 41 16 20 6 2 0 14 67 9 50
2019 Administration and operations 47 21 18 7 4 1 3 71 11 505
2019 Human resources 59 21 14 2 2 1 2 83 3 115
2019 Financial management 46 24 17 9 4 0 1 70 13 77
2019 Procurement 49 43 0 0 8 0 0 92 8 11
2019 Information management 39 11 27 3 9 0 11 57 13 34
2019 Information technology 56 30 11 1 1 0 1 87 2 105
2019 Evaluation 70 0 7 23 0 0 0 70 23 11
2019 Data sciences 65 15 5 0 0 14 0 94 0 16
2019 Policy 58 26 13 3 0 0 0 84 3 59
2019 Project management 54 31 7 6 1 0 0 85 7 65
2019 Other services to the public 51 24 11 7 3 0 4 79 10 222
2019 None of the above 47 21 16 4 5 2 4 72 10 244

Question 28. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 44 35 12 4 4 1 1 81 7 165
2022 Health care practitioners 62 25 6 6 1 0 0 87 7 285
2022 Communications or public affairs 44 36 2 5 10 2 0 82 16 65
2022 Access to information and privacy 72 24 0 4 0 0 0 96 4 20
2022 Security 56 27 9 0 8 0 0 83 8 10
2022 Legal services 56 29 3 4 6 0 2 86 10 50
2022 Administration and operations 54 26 8 7 5 0 1 81 11 470
2022 Human resources 58 32 5 0 4 0 0 91 4 95
2022 Financial management 60 23 4 6 7 0 0 83 13 65
2022 Information management 55 20 9 17 0 0 0 74 17 35
2022 Information technology 59 24 7 7 2 2 1 85 8 115
2022 Internal audit 55 39 7 0 0 0 0 93 0 15
2022 Evaluation 48 33 7 12 0 0 0 81 12 15
2022 Data sciences 63 23 5 9 0 0 0 86 9 20
2022 Policy 43 35 3 14 4 1 0 79 18 70
2022 Project management 56 30 7 7 0 0 0 86 7 75
2022 Other services to the public 38 37 8 10 7 0 0 75 17 215
2022 None of the above 57 24 12 3 3 0 1 82 6 180
2020 Client contact centre 55 27 12 3 2 0 1 83 6 246
2020 Health care practitioners 55 29 7 6 1 1 1 85 8 257
2020 Communications or public affairs 67 18 2 3 8 1 0 86 11 76
2020 Access to information and privacy 69 14 7 7 3 0 0 83 10 29
2020 Security 59 26 7 7 0 0 0 85 7 13
2020 Legal services 53 28 8 7 2 2 2 83 9 60
2020 Administration and operations 55 27 8 6 4 0 1 83 9 603
2020 Human resources 66 24 3 6 2 0 0 89 8 105
2020 Financial management 52 26 5 9 7 0 1 79 16 84
2020 Procurement 70 15 0 0 15 0 0 85 15 10
2020 Information management 49 27 6 13 3 3 0 78 16 34
2020 Information technology 60 27 6 2 4 2 0 88 6 104
2020 Internal audit 74 26 0 0 0 0 0 100 0 15
2020 Evaluation 61 39 0 0 0 0 0 100 0 16
2020 Data sciences 64 21 3 0 13 0 0 85 13 21
2020 Policy 55 34 8 3 0 0 0 89 3 64
2020 Project management 62 19 7 10 2 2 0 81 12 61
2020 Other services to the public 54 27 8 5 5 2 1 82 10 295
2020 None of the above 51 27 9 6 4 2 1 80 11 233
2019 Client contact centre 52 29 7 5 6 1 0 82 11 246
2019 Health care practitioners 46 31 11 8 3 0 1 77 12 199
2019 Communications or public affairs 47 35 6 4 4 0 3 85 9 63
2019 Access to information and privacy 65 20 3 8 4 0 0 85 11 30
2019 Security 29 51 10 0 10 0 0 80 10 10
2019 Legal services 45 22 14 12 8 0 0 66 20 51
2019 Administration and operations 44 26 11 10 6 1 1 72 17 500
2019 Human resources 55 30 7 5 4 0 0 85 8 113
2019 Financial management 43 27 7 16 7 0 0 70 23 78
2019 Procurement 49 27 0 8 17 0 0 75 25 11
2019 Information management 52 17 15 8 6 3 0 71 14 34
2019 Information technology 49 32 11 7 2 0 0 81 8 104
2019 Internal audit 81 19 0 0 0 0 0 100 0 10
2019 Evaluation 40 23 7 23 7 0 0 63 30 11
2019 Data sciences 70 25 0 0 0 0 5 100 0 16
2019 Policy 49 29 6 9 6 0 0 78 16 60
2019 Project management 35 31 15 14 6 0 0 65 19 65
2019 Other services to the public 46 30 11 9 3 0 0 77 13 219
2019 None of the above 43 28 11 11 6 0 1 71 18 243
2018 Client contact centre 38 25 11 15 9 1 0 64 25 147
2018 Health care practitioners 43 31 12 5 10 0 0 73 15 143
2018 Communications or public affairs 39 31 10 15 5 0 0 71 19 41
2018 Access to information and privacy 46 34 8 7 5 0 0 80 12 26
2018 Security 52 26 15 8 0 0 0 77 8 11
2018 Legal services 53 28 3 11 5 0 0 80 16 59
2018 Administration and operations 39 31 12 9 9 0 0 70 18 374
2018 Human resources 44 29 11 11 6 0 0 73 16 72
2018 Financial management 44 26 10 12 8 0 0 71 19 50
2018 Information management 35 24 10 16 16 0 0 59 31 21
2018 Information technology 46 37 8 4 1 1 2 86 5 82
2018 Evaluation 48 44 8 0 0 0 0 92 0 12
2018 Data sciences 19 38 29 7 7 0 0 57 14 13
2018 Policy 37 45 1 7 8 2 0 83 15 42
2018 Project management 31 29 14 21 4 0 0 60 26 42
2018 Other services to the public 38 27 16 10 7 1 1 66 18 181
2018 None of the above 39 26 15 13 6 1 0 66 19 151

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 51 29 9 5 5 1 0 81 10 165
2022 Health care practitioners 67 20 8 4 2 0 0 86 6 285
2022 Communications or public affairs 62 16 5 13 5 0 0 78 17 65
2022 Access to information and privacy 87 8 0 5 0 0 0 95 5 20
2022 Security 65 27 0 8 0 0 0 92 8 10
2022 Legal services 71 16 4 4 6 0 0 87 10 50
2022 Administration and operations 65 19 7 5 4 0 0 84 9 475
2022 Human resources 73 20 2 3 2 0 0 93 5 95
2022 Financial management 59 23 6 5 7 0 0 82 12 65
2022 Information management 55 33 3 7 3 0 0 88 9 35
2022 Information technology 63 23 10 3 0 0 1 87 3 115
2022 Internal audit 52 41 0 7 0 0 0 93 7 15
2022 Evaluation 53 29 11 0 6 0 0 82 6 15
2022 Data sciences 78 17 4 0 0 0 0 96 0 20
2022 Policy 54 26 7 6 7 0 0 80 14 70
2022 Project management 60 26 8 3 3 0 0 86 6 75
2022 Other services to the public 52 27 6 6 10 0 0 79 15 220
2022 None of the above 64 18 8 8 2 0 0 82 9 185
2020 Client contact centre 58 24 10 6 2 0 0 82 8 248
2020 Health care practitioners 61 24 7 5 4 0 0 85 8 256
2020 Communications or public affairs 65 18 4 8 5 0 0 83 13 75
2020 Access to information and privacy 83 11 0 0 7 0 0 93 7 29
2020 Security 74 19 7 0 0 0 0 93 0 13
2020 Legal services 69 20 7 5 0 0 0 88 5 60
2020 Administration and operations 65 20 8 5 2 0 0 85 7 601
2020 Human resources 74 12 3 6 4 0 0 87 10 105
2020 Financial management 63 22 6 6 5 0 0 84 10 84
2020 Procurement 70 8 23 0 0 0 0 77 0 10
2020 Information management 67 6 14 6 6 0 0 73 12 34
2020 Information technology 71 22 2 4 1 0 0 93 5 105
2020 Internal audit 74 26 0 0 0 0 0 100 0 15
2020 Evaluation 72 28 0 0 0 0 0 100 0 16
2020 Data sciences 72 13 7 4 4 0 0 85 8 21
2020 Policy 62 28 3 3 2 0 2 92 5 63
2020 Project management 67 23 5 2 3 0 0 90 5 60
2020 Other services to the public 61 23 7 4 4 1 0 84 9 294
2020 None of the above 57 27 8 5 3 0 0 85 7 232
2019 Client contact centre 57 25 8 6 4 0 0 82 10 249
2019 Health care practitioners 53 31 8 2 5 1 0 85 7 199
2019 Communications or public affairs 47 36 3 9 4 0 2 84 13 63
2019 Access to information and privacy 66 21 2 7 4 0 0 88 10 30
2019 Legal services 50 26 8 12 4 0 0 76 16 50
2019 Administration and operations 52 26 10 6 5 0 0 78 12 506
2019 Human resources 64 21 8 6 2 0 0 84 8 115
2019 Financial management 49 35 5 5 6 0 0 84 11 78
2019 Procurement 53 30 0 9 8 0 0 83 17 12
2019 Information management 61 26 0 6 8 0 0 86 14 34
2019 Information technology 58 30 7 4 2 0 0 88 5 105
2019 Internal audit 73 27 0 0 0 0 0 100 0 11
2019 Evaluation 50 20 0 23 7 0 0 70 30 11
2019 Data sciences 100 0 0 0 0 0 0 100 0 16
2019 Policy 50 33 5 8 5 0 0 82 13 59
2019 Project management 44 30 7 17 0 0 2 76 17 64
2019 Other services to the public 55 21 9 9 6 0 0 76 15 221
2019 None of the above 51 24 8 9 7 0 0 76 16 244
2018 Client contact centre 41 26 12 12 9 0 0 67 21 148
2018 Health care practitioners 43 27 12 6 12 0 0 70 18 143
2018 Communications or public affairs 48 17 9 19 7 0 0 64 26 42
2018 Access to information and privacy 54 23 12 0 12 0 0 77 12 26
2018 Security 60 17 15 0 8 0 0 77 8 11
2018 Legal services 61 14 7 13 7 0 0 74 19 59
2018 Administration and operations 43 30 11 9 7 0 0 73 16 373
2018 Human resources 50 20 14 13 4 0 0 69 17 72
2018 Financial management 46 25 15 6 8 0 0 71 14 50
2018 Information management 47 25 18 5 4 0 0 73 10 22
2018 Information technology 50 32 11 4 4 1 0 82 7 84
2018 Evaluation 32 50 10 8 0 0 0 82 8 12
2018 Data sciences 12 36 26 26 0 0 0 48 26 13
2018 Policy 47 30 8 10 5 0 0 77 15 43
2018 Project management 45 28 9 12 6 0 0 73 18 43
2018 Other services to the public 46 21 13 9 10 1 1 68 19 181
2018 None of the above 47 23 9 15 4 0 1 71 20 153

Senior management

Question 32. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 35 23 14 8 5 14 1 68 16 165
2022 Health care practitioners 42 29 14 4 4 7 0 76 9 285
2022 Communications or public affairs 27 31 14 8 13 7 0 62 23 65
2022 Access to information and privacy 52 23 4 12 5 5 0 78 18 20
2022 Security 37 47 0 0 16 0 0 84 16 10
2022 Legal services 51 27 8 6 8 0 0 79 13 50
2022 Administration and operations 44 25 11 5 6 8 0 75 12 475
2022 Human resources 37 28 11 11 9 4 0 68 21 95
2022 Financial management 37 26 13 11 8 5 0 66 20 65
2022 Information management 36 30 17 10 2 5 0 69 13 35
2022 Information technology 47 27 19 3 2 2 0 75 5 115
2022 Internal audit 37 16 22 17 0 7 0 58 18 15
2022 Evaluation 38 18 24 0 12 7 0 60 13 15
2022 Data sciences 43 21 17 4 4 10 0 72 9 20
2022 Policy 21 35 12 8 12 13 0 63 23 70
2022 Project management 47 22 15 6 2 5 3 75 8 75
2022 Other services to the public 28 30 15 9 11 7 0 63 21 220
2022 None of the above 35 26 18 3 7 11 0 69 11 185
2020 Client contact centre 43 28 11 3 4 9 1 79 8 248
2020 Health care practitioners 50 24 9 3 2 12 0 84 6 255
2020 Communications or public affairs 55 30 6 2 5 1 0 86 8 76
2020 Access to information and privacy 52 34 3 0 3 7 0 93 4 29
2020 Security 30 55 7 8 0 0 0 84 8 13
2020 Legal services 55 20 7 10 0 8 0 82 11 60
2020 Administration and operations 47 26 11 5 2 9 1 80 7 601
2020 Human resources 45 31 11 6 3 4 0 78 10 105
2020 Financial management 42 32 7 4 8 7 0 79 13 84
2020 Procurement 55 23 15 8 0 0 0 77 8 10
2020 Information management 40 32 9 6 6 6 0 77 13 33
2020 Information technology 43 31 14 1 3 8 0 80 4 105
2020 Internal audit 47 46 7 0 0 0 0 93 0 15
2020 Evaluation 49 28 6 6 0 11 0 87 7 16
2020 Data sciences 54 15 4 8 0 19 0 85 10 21
2020 Policy 41 26 14 11 2 6 0 72 13 64
2020 Project management 44 28 8 8 7 5 0 76 15 61
2020 Other services to the public 49 24 12 5 1 9 0 81 7 295
2020 None of the above 48 26 9 7 3 7 0 79 10 231
2019 Client contact centre 41 26 17 7 3 7 0 72 10 248
2019 Health care practitioners 37 30 17 7 5 5 0 70 12 199
2019 Communications or public affairs 43 27 12 11 3 4 0 73 15 63
2019 Access to information and privacy 66 10 17 7 0 0 0 77 7 30
2019 Security 29 51 20 0 0 0 0 80 0 10
2019 Legal services 48 24 8 12 6 2 0 74 18 51
2019 Administration and operations 32 35 15 7 4 5 0 71 12 503
2019 Human resources 27 30 12 14 8 7 1 63 25 115
2019 Financial management 29 41 15 10 3 1 0 71 14 78
2019 Procurement 8 59 17 17 0 0 0 67 17 12
2019 Information management 43 27 8 6 8 8 0 77 15 34
2019 Information technology 30 36 16 7 3 8 0 72 10 105
2019 Internal audit 33 67 0 0 0 0 0 100 0 10
2019 Evaluation 23 32 7 23 9 7 0 59 34 11
2019 Data sciences 60 34 0 5 0 0 0 95 5 16
2019 Policy 27 43 17 11 2 0 0 70 13 60
2019 Project management 31 43 15 7 1 3 0 76 9 65
2019 Other services to the public 31 28 20 8 5 7 0 64 14 219
2019 None of the above 31 29 16 9 7 7 1 65 18 243
2018 Client contact centre 28 27 23 9 5 7 0 60 15 148
2018 Health care practitioners 23 32 15 10 10 10 0 61 23 142
2018 Communications or public affairs 22 31 24 17 0 6 0 56 18 42
2018 Access to information and privacy 49 31 15 0 0 5 0 84 0 26
2018 Security 34 40 25 0 0 0 0 75 0 11
2018 Legal services 45 22 10 10 6 7 0 72 17 59
2018 Administration and operations 28 33 16 9 6 8 0 67 16 380
2018 Human resources 23 28 11 20 16 1 0 52 37 72
2018 Financial management 24 22 21 16 7 9 0 51 26 50
2018 Information management 32 36 23 0 4 5 0 71 4 23
2018 Information technology 34 33 18 5 4 7 0 72 9 84
2018 Evaluation 8 60 0 24 8 0 0 68 32 12
2018 Data sciences 8 32 35 0 16 8 0 44 18 12
2018 Policy 25 28 21 5 15 7 0 57 21 44
2018 Project management 19 44 11 21 2 5 0 65 24 44
2018 Other services to the public 27 26 22 13 6 6 0 57 20 181
2018 None of the above 25 30 20 10 5 9 0 61 17 153

Question 33. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 28 20 19 15 14 4 0 50 31 165
2022 Health care practitioners 36 28 16 8 9 2 0 66 17 285
2022 Communications or public affairs 20 23 16 19 18 3 0 45 39 65
2022 Access to information and privacy 55 24 4 8 9 0 0 79 17 20
2022 Security 9 75 0 0 16 0 0 84 16 10
2022 Legal services 36 32 9 11 11 0 0 68 22 50
2022 Administration and operations 38 25 14 12 8 3 0 65 20 475
2022 Human resources 34 30 12 13 12 0 0 64 24 95
2022 Financial management 26 33 19 10 12 0 0 60 22 65
2022 Information management 25 34 18 13 8 2 0 60 21 35
2022 Information technology 37 29 21 9 4 1 0 66 13 115
2022 Internal audit 24 21 37 10 0 7 0 49 11 15
2022 Evaluation 38 18 20 12 6 6 0 59 19 15
2022 Data sciences 29 30 14 13 14 0 0 59 27 20
2022 Policy 16 32 15 16 18 3 0 49 35 70
2022 Project management 39 30 14 9 5 0 3 72 14 75
2022 Other services to the public 21 26 16 18 15 4 0 50 34 220
2022 None of the above 30 24 20 15 9 3 0 55 24 185
2020 Client contact centre 40 32 10 9 6 3 0 74 15 246
2020 Health care practitioners 42 34 10 6 3 4 0 80 9 254
2020 Communications or public affairs 48 31 6 5 8 1 0 81 13 75
2020 Access to information and privacy 56 37 3 0 3 0 0 93 3 29
2020 Security 30 55 0 16 0 0 0 84 16 13
2020 Legal services 57 22 8 8 2 2 0 81 10 60
2020 Administration and operations 44 29 14 5 3 4 0 77 9 598
2020 Human resources 35 39 12 8 3 2 0 76 12 105
2020 Financial management 39 38 10 1 10 1 0 78 12 84
2020 Procurement 62 23 8 8 0 0 0 85 8 10
2020 Information management 36 35 9 6 9 6 0 75 16 34
2020 Information technology 39 33 13 7 5 2 0 74 12 104
2020 Internal audit 34 59 0 6 0 0 0 94 6 15
2020 Evaluation 43 51 0 0 6 0 0 94 6 16
2020 Data sciences 41 43 4 8 0 4 0 87 9 21
2020 Policy 39 34 14 11 2 0 0 73 13 64
2020 Project management 37 38 14 6 5 0 0 75 11 61
2020 Other services to the public 43 32 11 6 5 4 0 77 11 294
2020 None of the above 42 29 10 11 4 4 0 74 16 231
2019 Client contact centre 34 28 21 11 5 1 0 62 17 246
2019 Health care practitioners 30 30 17 13 9 1 0 60 22 198
2019 Communications or public affairs 41 30 15 7 4 3 0 73 12 63
2019 Access to information and privacy 63 18 10 7 3 0 0 81 9 30
2019 Security 29 32 20 20 0 0 0 61 20 10
2019 Legal services 47 26 12 10 6 0 0 73 16 51
2019 Administration and operations 31 33 16 11 6 2 0 65 18 504
2019 Human resources 22 34 18 13 9 3 1 58 23 115
2019 Financial management 28 38 17 11 5 1 0 67 16 78
2019 Procurement 18 57 15 0 9 0 0 76 9 12
2019 Information management 29 44 10 9 8 0 0 73 17 34
2019 Information technology 30 37 20 8 3 1 0 68 11 105
2019 Internal audit 50 43 8 0 0 0 0 92 0 11
2019 Evaluation 23 32 7 31 0 7 0 59 34 11
2019 Data sciences 56 29 10 0 5 0 0 85 5 16
2019 Policy 16 52 16 11 5 0 0 68 16 60
2019 Project management 17 54 16 8 3 1 0 73 11 65
2019 Other services to the public 30 24 19 17 9 2 0 55 26 220
2019 None of the above 31 28 14 14 8 4 0 62 23 243
2018 Client contact centre 18 30 20 16 12 4 0 50 29 147
2018 Health care practitioners 16 35 17 9 19 3 0 53 29 143
2018 Communications or public affairs 25 15 33 20 5 2 0 41 26 41
2018 Access to information and privacy 42 42 3 8 0 5 0 88 9 26
2018 Security 34 49 9 8 0 0 0 83 8 11
2018 Legal services 34 27 15 15 8 2 0 62 23 59
2018 Administration and operations 25 37 15 15 8 1 0 62 23 380
2018 Human resources 24 20 23 19 13 1 0 45 32 72
2018 Financial management 20 28 21 20 7 4 0 50 28 50
2018 Information management 24 44 19 0 13 0 0 68 13 23
2018 Information technology 25 35 22 13 2 2 0 62 16 82
2018 Evaluation 8 44 24 8 16 0 0 52 24 12
2018 Data sciences 8 24 13 30 24 0 0 32 55 12
2018 Policy 17 33 16 12 17 5 0 52 31 43
2018 Project management 21 34 15 21 6 2 0 57 28 44
2018 Other services to the public 20 28 15 22 11 3 0 49 35 181
2018 None of the above 23 28 21 17 7 3 0 53 25 153

Question 34. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 20 25 18 16 15 7 0 48 33 165
2022 Health care practitioners 26 29 20 12 10 3 0 57 23 285
2022 Communications or public affairs 10 29 12 21 23 5 0 41 46 65
2022 Access to information and privacy 55 12 8 12 9 5 0 70 22 20
2022 Security 37 9 17 19 19 0 0 46 37 10
2022 Legal services 23 39 15 5 17 2 0 62 23 50
2022 Administration and operations 23 30 17 18 10 3 0 54 28 475
2022 Human resources 17 28 19 16 19 0 0 45 36 95
2022 Financial management 24 25 14 21 12 3 0 51 35 65
2022 Information management 23 33 20 9 11 5 0 59 21 35
2022 Information technology 27 31 13 19 7 3 0 60 26 115
2022 Internal audit 24 21 27 21 7 0 0 46 28 15
2022 Evaluation 25 31 5 33 6 0 0 56 39 15
2022 Data sciences 20 36 15 16 14 0 0 55 30 20
2022 Policy 16 23 16 20 22 3 0 40 44 70
2022 Project management 29 29 17 13 7 3 3 62 21 75
2022 Other services to the public 11 30 14 23 17 6 0 43 42 215
2022 None of the above 20 22 22 21 12 3 0 43 34 185
2020 Client contact centre 33 30 18 10 6 3 0 65 17 246
2020 Health care practitioners 31 30 14 11 4 8 0 68 16 251
2020 Communications or public affairs 34 38 9 10 8 1 0 73 18 76
2020 Access to information and privacy 38 45 7 0 3 7 0 89 4 29
2020 Security 18 37 15 23 7 0 0 55 30 13
2020 Legal services 52 21 11 7 3 5 0 77 11 60
2020 Administration and operations 34 32 16 6 5 6 0 70 12 602
2020 Human resources 31 35 17 8 5 4 0 68 14 104
2020 Financial management 35 33 17 4 7 4 0 70 12 84
2020 Procurement 26 17 15 15 0 26 0 59 21 10
2020 Information management 27 29 13 14 9 9 0 61 25 34
2020 Information technology 27 40 15 12 4 3 0 68 17 105
2020 Internal audit 34 46 13 6 0 0 0 80 6 15
2020 Evaluation 32 39 12 0 6 11 0 80 7 16
2020 Data sciences 44 20 5 8 4 19 0 78 15 21
2020 Policy 28 35 20 13 0 3 1 66 13 64
2020 Project management 25 41 10 16 5 2 0 68 22 61
2020 Other services to the public 31 31 17 9 6 6 0 66 16 293
2020 None of the above 29 32 14 13 5 7 0 66 19 232
2019 Client contact centre 23 28 22 14 9 3 0 52 24 247
2019 Health care practitioners 18 27 19 20 14 2 0 46 34 198
2019 Communications or public affairs 27 27 24 9 4 10 0 59 14 63
2019 Access to information and privacy 53 10 14 13 3 7 0 68 17 30
2019 Security 10 39 32 20 0 0 0 49 20 10
2019 Legal services 37 29 16 12 6 0 0 66 18 50
2019 Administration and operations 18 35 18 16 7 5 0 56 25 504
2019 Human resources 21 28 21 14 10 5 1 52 26 115
2019 Financial management 21 38 25 9 5 1 0 60 14 78
2019 Procurement 18 39 24 9 9 0 0 58 18 12
2019 Information management 27 39 8 19 5 3 0 67 25 34
2019 Information technology 20 38 20 11 7 5 0 60 19 105
2019 Internal audit 33 20 30 17 0 0 0 53 17 10
2019 Evaluation 16 37 9 23 16 0 0 53 38 11
2019 Data sciences 41 38 5 10 5 0 0 79 15 16
2019 Policy 13 41 20 23 3 0 0 53 26 60
2019 Project management 9 39 19 26 6 1 0 48 32 64
2019 Other services to the public 20 26 18 23 10 2 0 47 34 219
2019 None of the above 23 21 20 20 11 4 1 46 33 242
2018 Client contact centre 11 27 21 17 19 4 0 40 38 148
2018 Health care practitioners 11 28 21 12 19 8 0 43 33 143
2018 Communications or public affairs 17 24 20 31 4 3 0 43 36 42
2018 Access to information and privacy 35 37 12 3 0 12 0 82 4 26
2018 Security 9 66 9 17 0 0 0 75 17 11
2018 Legal services 22 37 13 11 11 6 0 62 24 59
2018 Administration and operations 14 30 21 18 10 6 0 47 30 378
2018 Human resources 16 18 25 26 14 1 0 35 40 72
2018 Financial management 11 24 16 26 13 10 0 39 43 50
2018 Information management 15 28 14 26 13 4 0 44 41 23
2018 Information technology 18 33 14 14 9 10 1 57 27 84
2018 Evaluation 0 50 10 24 16 0 0 50 40 12
2018 Data sciences 8 8 13 47 24 0 0 16 71 12
2018 Policy 9 26 23 19 12 9 0 39 35 43
2018 Project management 14 19 27 28 9 5 0 34 38 44
2018 Other services to the public 12 24 18 26 16 4 0 38 43 181
2018 None of the above 17 21 20 25 11 6 0 41 38 153

Question 35. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 22 24 18 13 20 3 0 48 34 165
2022 Health care practitioners 24 31 15 14 14 2 0 56 29 285
2022 Communications or public affairs 11 27 11 17 29 4 0 40 48 65
2022 Access to information and privacy 48 23 8 8 13 0 0 71 21 20
2022 Security 36 20 18 9 16 0 0 57 26 10
2022 Legal services 20 41 16 7 15 0 0 61 23 50
2022 Administration and operations 22 31 14 18 13 2 0 54 32 475
2022 Human resources 22 25 16 16 22 0 0 46 38 95
2022 Financial management 18 23 17 21 21 0 0 41 42 65
2022 Information management 22 21 32 12 14 0 0 43 25 35
2022 Information technology 25 30 13 20 10 2 0 56 31 115
2022 Internal audit 21 31 24 10 14 0 0 52 24 15
2022 Evaluation 25 30 0 33 12 0 0 55 45 15
2022 Data sciences 19 32 18 16 14 0 0 52 30 20
2022 Policy 11 20 19 25 22 3 0 33 48 70
2022 Project management 23 19 20 24 9 2 3 44 35 75
2022 Other services to the public 11 27 13 23 22 3 0 40 47 220
2022 None of the above 18 26 14 19 17 5 0 47 38 185
2020 Client contact centre 33 34 17 10 5 1 0 67 15 248
2020 Health care practitioners 28 36 10 14 7 5 0 67 22 256
2020 Communications or public affairs 33 40 9 9 9 0 0 73 18 76
2020 Access to information and privacy 38 45 7 0 3 7 0 89 4 29
2020 Security 15 44 7 26 7 0 0 59 33 13
2020 Legal services 39 34 10 8 4 5 0 77 12 60
2020 Administration and operations 32 35 14 11 5 3 0 69 17 602
2020 Human resources 26 39 17 13 5 1 0 65 19 105
2020 Financial management 29 29 18 13 10 1 0 58 24 84
2020 Procurement 52 32 8 8 0 0 0 85 8 10
2020 Information management 26 33 11 15 12 3 0 61 27 34
2020 Information technology 27 39 13 15 5 1 0 67 20 105
2020 Internal audit 34 46 20 0 0 0 0 80 0 15
2020 Evaluation 32 40 11 11 0 6 0 76 12 16
2020 Data sciences 32 45 7 4 8 4 0 80 13 21
2020 Policy 19 44 19 14 3 2 0 64 17 64
2020 Project management 16 43 14 18 7 3 0 60 25 61
2020 Other services to the public 30 35 13 11 8 3 0 67 19 295
2020 None of the above 29 34 8 18 7 4 0 66 26 232
2019 Client contact centre 23 26 20 18 11 1 0 50 29 248
2019 Health care practitioners 20 28 16 19 17 1 0 48 36 199
2019 Communications or public affairs 22 38 13 15 10 1 0 61 25 63
2019 Access to information and privacy 46 27 17 4 6 0 0 73 9 30
2019 Security 20 20 51 10 0 0 0 39 10 10
2019 Legal services 31 39 12 12 6 0 0 70 18 51
2019 Administration and operations 16 35 15 21 11 2 0 52 32 503
2019 Human resources 12 37 19 21 9 2 1 50 31 115
2019 Financial management 15 36 18 19 11 1 0 52 30 77
2019 Procurement 8 44 24 17 8 0 0 52 24 12
2019 Information management 32 27 11 19 9 3 0 61 28 34
2019 Information technology 18 40 17 13 9 2 1 59 23 105
2019 Internal audit 33 9 19 39 0 0 0 42 39 10
2019 Evaluation 23 33 6 7 31 0 0 56 38 11
2019 Data sciences 12 49 20 14 5 0 0 60 20 16
2019 Policy 11 39 18 24 6 2 0 51 31 60
2019 Project management 10 31 19 25 13 1 0 42 39 65
2019 Other services to the public 18 28 17 20 15 1 0 47 36 219
2019 None of the above 20 23 17 23 13 4 0 45 38 243
2018 Client contact centre 13 23 17 23 20 3 0 38 45 147
2018 Health care practitioners 9 21 24 22 23 1 0 31 45 142
2018 Communications or public affairs 15 21 19 21 24 0 0 36 45 42
2018 Access to information and privacy 42 41 12 0 0 5 0 87 0 26
2018 Security 26 40 17 17 0 0 0 66 17 11
2018 Legal services 20 43 12 15 10 0 0 64 25 58
2018 Administration and operations 14 31 18 23 13 3 0 46 36 380
2018 Human resources 14 21 28 21 17 0 0 35 37 72
2018 Financial management 9 21 16 35 18 2 0 30 53 50
2018 Information management 19 35 19 10 13 4 0 56 24 23
2018 Information technology 19 32 17 18 9 5 0 54 29 84
2018 Evaluation 8 42 26 8 16 0 0 50 24 12
2018 Data sciences 0 16 24 29 30 0 0 16 59 12
2018 Policy 7 31 16 21 21 4 0 39 44 44
2018 Project management 7 30 20 28 16 0 0 37 43 44
2018 Other services to the public 11 21 15 26 23 4 0 34 51 180
2018 None of the above 15 17 22 30 12 3 0 33 44 152
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 29 38 15 9 11 0 0 66 19 165
2022 Health care practitioners 34 39 11 9 7 0 1 73 16 285
2022 Communications or public affairs 39 26 12 16 7 0 0 65 23 65
2022 Access to information and privacy 72 8 0 4 16 0 0 80 20 20
2022 Security 46 37 0 17 0 0 0 83 17 10
2022 Legal services 43 27 16 4 11 0 0 69 15 50
2022 Administration and operations 39 36 11 9 5 0 0 74 15 475
2022 Human resources 46 34 6 8 6 0 0 81 13 95
2022 Financial management 34 35 12 11 9 0 0 68 20 65
2022 Information management 37 28 21 5 7 3 0 67 12 35
2022 Information technology 40 29 19 7 2 1 1 70 10 115
2022 Internal audit 55 21 23 0 0 0 0 77 0 15
2022 Evaluation 36 31 16 12 6 0 0 66 18 15
2022 Data sciences 36 49 4 6 4 0 0 86 10 20
2022 Policy 39 32 8 12 9 0 0 71 21 70
2022 Project management 37 46 10 1 5 0 0 83 7 75
2022 Other services to the public 25 29 13 16 16 0 0 54 33 220
2022 None of the above 36 31 13 11 8 0 1 68 19 185
2020 Client contact centre 34 33 16 11 5 0 1 68 16 248
2020 Health care practitioners 34 36 19 8 3 0 1 71 11 256
2020 Communications or public affairs 45 40 4 7 4 0 0 85 11 76
2020 Access to information and privacy 69 14 10 3 3 0 0 83 7 29
2020 Security 37 47 16 0 0 0 0 84 0 13
2020 Legal services 48 29 3 13 5 0 2 78 19 60
2020 Administration and operations 39 35 11 10 3 1 0 75 14 602
2020 Human resources 47 31 8 10 4 0 0 78 14 105
2020 Financial management 35 40 7 10 8 0 0 75 18 84
2020 Procurement 52 17 0 23 8 0 0 70 30 10
2020 Information management 32 32 9 12 14 0 0 64 27 34
2020 Information technology 41 40 8 5 4 0 1 82 9 105
2020 Internal audit 53 41 0 6 0 0 0 94 6 15
2020 Evaluation 29 44 17 0 0 6 6 81 0 16
2020 Data sciences 46 33 13 9 0 0 0 79 9 21
2020 Policy 36 41 14 6 1 2 0 78 8 64
2020 Project management 42 40 7 8 3 0 0 82 11 61
2020 Other services to the public 33 40 10 11 5 1 0 74 16 291
2020 None of the above 31 41 14 9 3 1 1 74 12 232
2019 Client contact centre 26 38 14 18 4 0 0 64 22 248
2019 Health care practitioners 21 44 17 11 7 0 0 65 18 199
2019 Communications or public affairs 24 50 12 7 7 0 0 74 14 63
2019 Access to information and privacy 64 30 3 0 4 0 0 93 4 30
2019 Security 39 51 10 0 0 0 0 90 0 10
2019 Legal services 41 33 6 12 8 0 0 74 20 51
2019 Administration and operations 28 37 12 14 9 0 0 66 22 504
2019 Human resources 39 38 12 7 4 0 0 77 11 115
2019 Financial management 22 35 16 20 7 0 0 57 27 78
2019 Procurement 12 53 10 17 8 0 0 65 25 11
2019 Information management 42 19 13 17 9 0 0 61 26 34
2019 Information technology 34 38 15 8 5 0 0 72 13 104
2019 Internal audit 73 17 10 0 0 0 0 90 0 11
2019 Evaluation 49 22 0 23 7 0 0 70 30 11
2019 Data sciences 50 36 9 5 0 0 0 86 5 16
2019 Policy 42 37 16 3 2 0 0 79 5 59
2019 Project management 30 39 21 7 3 0 0 69 10 65
2019 Other services to the public 28 32 14 16 9 0 0 60 26 222
2019 None of the above 25 33 18 14 10 0 0 58 24 244
2018 Client contact centre 23 25 16 18 18 0 0 48 36 146
2018 Health care practitioners 16 31 15 24 13 1 1 48 37 142
2018 Communications or public affairs 25 26 18 19 10 0 2 52 29 42
2018 Access to information and privacy 48 39 0 9 3 0 0 87 13 26
2018 Security 17 43 17 8 15 0 0 60 23 11
2018 Legal services 36 30 16 8 8 0 2 67 17 59
2018 Administration and operations 24 32 18 16 10 0 0 55 26 381
2018 Human resources 28 34 19 12 6 0 0 63 18 72
2018 Financial management 16 34 18 28 4 0 0 50 32 50
2018 Information management 27 15 32 10 12 4 0 43 23 23
2018 Information technology 30 39 17 12 1 1 0 70 13 84
2018 Evaluation 24 68 0 8 0 0 0 92 8 12
2018 Data sciences 12 43 26 12 7 0 0 55 19 13
2018 Policy 18 37 14 19 11 0 0 56 31 44
2018 Project management 21 33 22 7 18 0 0 53 25 44
2018 Other services to the public 13 35 16 20 15 1 0 48 35 181
2018 None of the above 25 32 17 13 12 0 0 57 25 153

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 37 43 11 6 3 0 0 80 9 165
2022 Health care practitioners 42 42 5 8 3 0 0 85 11 285
2022 Communications or public affairs 35 34 4 21 6 0 0 69 27 65
2022 Access to information and privacy 63 28 0 9 0 0 0 91 9 20
2022 Security 37 55 0 8 0 0 0 92 8 10
2022 Legal services 44 37 7 8 4 0 0 81 12 50
2022 Administration and operations 41 39 8 9 4 0 0 80 13 475
2022 Human resources 43 45 4 2 6 0 0 88 8 95
2022 Financial management 41 42 3 9 6 0 0 83 15 65
2022 Information management 28 47 17 5 2 0 0 76 7 35
2022 Information technology 36 43 12 6 2 0 1 80 8 115
2022 Internal audit 53 47 0 0 0 0 0 100 0 15
2022 Evaluation 42 34 11 13 0 0 0 76 13 15
2022 Data sciences 46 40 6 4 5 0 0 85 9 20
2022 Policy 17 48 8 20 7 0 0 65 27 70
2022 Project management 28 57 5 4 7 0 0 85 10 75
2022 Other services to the public 31 43 6 13 7 0 0 74 20 220
2022 None of the above 38 38 9 9 5 0 0 76 14 185
2020 Client contact centre 39 44 8 7 2 0 0 83 9 246
2020 Health care practitioners 32 46 12 8 1 0 0 78 10 255
2020 Communications or public affairs 42 37 9 9 3 0 0 79 11 74
2020 Access to information and privacy 59 27 10 0 3 0 0 86 3 29
2020 Security 44 40 8 7 0 0 0 84 7 13
2020 Legal services 45 38 8 10 0 0 0 82 10 60
2020 Administration and operations 35 45 7 11 2 0 0 79 14 602
2020 Human resources 43 37 6 13 1 0 0 80 14 105
2020 Financial management 43 37 6 9 6 0 0 79 15 84
2020 Information management 39 37 9 9 5 0 0 76 14 34
2020 Information technology 35 48 7 9 2 0 0 82 11 105
2020 Internal audit 53 47 0 0 0 0 0 100 0 15
2020 Evaluation 29 49 5 5 0 6 6 88 6 16
2020 Data sciences 23 50 11 13 4 0 0 73 16 21
2020 Policy 31 50 6 8 3 2 0 83 11 64
2020 Project management 24 43 19 8 5 0 0 67 13 61
2020 Other services to the public 36 39 11 12 1 0 0 76 13 291
2020 None of the above 31 44 10 11 3 0 0 76 14 232
2019 Client contact centre 36 40 10 13 1 0 0 76 13 248
2019 Health care practitioners 33 43 10 9 5 0 0 76 14 199
2019 Communications or public affairs 20 46 13 21 0 0 0 66 21 63
2019 Access to information and privacy 64 34 2 0 0 0 0 98 0 30
2019 Security 29 49 12 10 0 0 0 78 10 10
2019 Legal services 39 49 10 2 0 0 0 88 2 51
2019 Administration and operations 28 43 11 12 5 0 0 71 18 502
2019 Human resources 39 41 10 6 5 0 0 79 11 115
2019 Financial management 29 46 11 9 5 0 0 75 14 78
2019 Procurement 8 63 28 0 0 0 0 72 0 11
2019 Information management 31 44 10 9 6 0 0 75 15 33
2019 Information technology 29 51 8 10 3 0 0 80 13 105
2019 Internal audit 55 45 0 0 0 0 0 100 0 10
2019 Evaluation 40 24 13 23 0 0 0 64 23 11
2019 Data sciences 31 41 24 5 0 0 0 71 5 16
2019 Policy 31 39 13 13 3 0 0 71 16 59
2019 Project management 18 46 13 13 9 0 0 65 22 65
2019 Other services to the public 30 36 11 17 6 0 0 66 23 220
2019 None of the above 27 39 10 18 5 0 0 67 23 239
2018 Client contact centre 28 37 13 15 8 0 0 65 22 148
2018 Health care practitioners 27 40 13 14 6 0 0 67 20 142
2018 Communications or public affairs 34 33 13 12 7 0 0 67 19 42
2018 Access to information and privacy 56 41 3 0 0 0 0 97 0 26
2018 Security 26 43 32 0 0 0 0 68 0 11
2018 Legal services 36 38 19 6 0 0 0 74 6 59
2018 Administration and operations 25 42 13 15 6 0 0 66 21 381
2018 Human resources 24 40 18 12 6 0 0 64 18 72
2018 Financial management 28 42 12 10 6 0 2 72 17 50
2018 Information management 35 34 10 13 4 4 0 72 18 23
2018 Information technology 28 37 20 9 5 1 0 66 14 84
2018 Evaluation 8 84 8 0 0 0 0 92 0 12
2018 Data sciences 0 36 26 16 21 0 0 36 38 13
2018 Policy 20 56 5 10 10 0 0 76 19 44
2018 Project management 18 35 16 27 4 0 0 53 31 44
2018 Other services to the public 25 44 13 12 5 1 0 69 18 182
2018 None of the above 24 41 11 18 6 0 0 65 24 153

Question 26. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 40 36 12 7 4 0 1 77 11 165
2022 Health care practitioners 53 31 7 5 3 0 0 84 8 285
2022 Communications or public affairs 44 29 6 7 13 0 0 74 20 65
2022 Access to information and privacy 63 13 4 9 11 0 0 76 20 20
2022 Security 55 37 0 0 8 0 0 92 8 10
2022 Legal services 49 36 2 6 8 0 0 85 13 50
2022 Administration and operations 51 28 9 7 5 0 0 79 12 475
2022 Human resources 60 25 6 7 3 0 0 85 9 95
2022 Financial management 56 20 11 8 5 0 0 76 13 65
2022 Information management 40 34 9 6 11 0 0 74 17 35
2022 Information technology 50 31 12 5 1 0 1 81 7 115
2022 Internal audit 21 72 0 7 0 0 0 93 7 15
2022 Evaluation 36 45 13 0 6 0 0 81 6 15
2022 Data sciences 50 31 4 10 5 0 0 81 15 20
2022 Policy 44 36 8 6 6 0 0 80 12 70
2022 Project management 49 31 10 8 2 0 0 80 10 75
2022 Other services to the public 40 34 7 8 10 1 0 75 18 220
2022 None of the above 48 32 12 4 3 0 0 81 8 185
2020 Client contact centre 51 28 11 7 3 0 1 80 10 246
2020 Health care practitioners 50 29 9 5 2 3 2 83 7 257
2020 Communications or public affairs 49 33 4 6 7 0 0 83 14 76
2020 Access to information and privacy 58 18 14 10 0 0 0 76 10 29
2020 Security 59 30 10 0 0 0 0 90 0 13
2020 Legal services 57 23 10 7 2 2 0 82 8 60
2020 Administration and operations 52 26 10 8 3 1 0 79 11 602
2020 Human resources 59 26 5 6 4 0 0 85 10 105
2020 Financial management 50 28 10 4 7 0 0 79 11 84
2020 Procurement 36 49 0 8 8 0 0 85 15 10
2020 Information management 46 24 12 12 6 0 0 70 18 34
2020 Information technology 53 30 10 2 5 0 0 83 7 104
2020 Internal audit 67 21 0 13 0 0 0 87 13 15
2020 Evaluation 60 17 11 0 0 6 6 88 0 16
2020 Data sciences 55 30 3 8 4 0 0 85 13 21
2020 Policy 56 31 8 3 1 0 0 88 5 64
2020 Project management 54 25 10 7 3 2 0 80 10 61
2020 Other services to the public 49 29 7 8 4 2 2 81 12 293
2020 None of the above 47 27 13 6 5 1 0 75 12 233
2019 Client contact centre 44 35 11 4 5 1 0 80 9 250
2019 Health care practitioners 37 37 11 9 6 1 0 74 15 199
2019 Communications or public affairs 34 29 9 12 9 4 3 68 23 63
2019 Access to information and privacy 55 34 4 7 0 0 0 89 7 29
2019 Security 29 61 0 10 0 0 0 90 10 10
2019 Legal services 43 24 16 12 6 0 0 66 18 51
2019 Administration and operations 40 28 14 9 8 0 1 69 17 504
2019 Human resources 43 35 11 5 5 0 0 78 11 115
2019 Financial management 43 22 14 13 7 0 0 65 20 78
2019 Procurement 40 17 35 0 8 0 0 57 8 11
2019 Information management 38 40 14 3 6 0 0 78 8 34
2019 Information technology 44 32 12 8 3 0 0 77 11 105
2019 Internal audit 55 35 0 0 10 0 0 90 10 11
2019 Evaluation 40 22 7 23 0 9 0 67 25 11
2019 Data sciences 41 41 19 0 0 0 0 81 0 16
2019 Policy 52 26 8 5 6 2 2 80 12 60
2019 Project management 36 37 13 9 5 0 0 73 14 65
2019 Other services to the public 44 26 9 10 9 0 1 71 20 222
2019 None of the above 40 28 12 9 8 1 1 70 17 242
2018 Client contact centre 33 32 13 14 8 1 0 65 22 148
2018 Health care practitioners 33 36 9 11 11 0 1 69 22 143
2018 Communications or public affairs 30 35 7 12 12 4 0 68 25 42
2018 Access to information and privacy 49 21 20 3 7 0 0 70 10 26
2018 Security 26 51 0 15 8 0 0 77 23 11
2018 Legal services 38 39 11 8 3 0 0 77 11 59
2018 Administration and operations 33 32 17 8 10 0 1 66 18 374
2018 Human resources 42 33 14 6 5 0 0 75 11 72
2018 Financial management 43 22 12 13 10 0 0 64 24 50
2018 Information management 29 32 14 11 8 0 5 65 20 22
2018 Information technology 37 41 11 8 0 1 2 80 9 83
2018 Evaluation 32 50 8 10 0 0 0 82 10 12
2018 Data sciences 12 28 18 34 7 0 0 41 41 13
2018 Policy 33 46 9 5 7 0 0 79 12 43
2018 Project management 33 33 16 9 6 2 0 67 16 43
2018 Other services to the public 33 28 13 14 11 0 1 62 26 181
2018 None of the above 35 28 14 14 6 1 1 66 20 153

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 25 39 12 15 9 0 0 64 24 165
2022 Health care practitioners 28 45 9 12 6 0 0 74 18 285
2022 Communications or public affairs 30 33 9 17 10 1 0 64 27 65
2022 Access to information and privacy 45 46 4 0 5 0 0 91 5 20
2022 Security 18 46 18 9 10 0 0 63 19 10
2022 Legal services 31 47 5 16 2 0 0 77 18 50
2022 Administration and operations 31 41 10 11 7 0 0 72 18 475
2022 Human resources 43 33 7 12 3 0 1 77 15 95
2022 Financial management 38 45 4 7 7 0 0 82 14 65
2022 Information management 35 42 11 6 6 0 0 77 11 35
2022 Information technology 35 39 9 14 2 0 0 74 17 115
2022 Internal audit 40 45 15 0 0 0 0 85 0 15
2022 Evaluation 12 56 12 14 6 0 0 68 20 15
2022 Data sciences 28 41 9 22 0 0 0 69 22 20
2022 Policy 20 49 2 17 13 0 0 69 29 70
2022 Project management 35 28 15 17 5 0 0 63 22 75
2022 Other services to the public 16 38 11 19 16 0 0 54 34 220
2022 None of the above 28 37 12 15 8 0 0 65 23 185
2020 Client contact centre 27 42 14 12 4 0 0 69 17 248
2020 Health care practitioners 31 44 11 11 3 0 0 75 14 254
2020 Communications or public affairs 40 32 10 15 3 0 0 72 18 76
2020 Access to information and privacy 41 41 3 7 3 0 3 86 11 29
2020 Security 37 47 8 7 0 0 0 84 7 13
2020 Legal services 49 38 5 6 2 0 0 87 8 59
2020 Administration and operations 29 43 9 14 4 0 1 73 18 599
2020 Human resources 39 39 7 12 3 0 0 78 14 104
2020 Financial management 42 37 8 8 4 0 1 80 12 84
2020 Procurement 62 8 0 30 0 0 0 70 30 10
2020 Information management 34 44 10 6 6 0 0 79 11 33
2020 Information technology 37 34 15 13 1 0 0 71 14 103
2020 Internal audit 48 39 7 6 0 0 0 87 6 15
2020 Evaluation 43 40 11 6 0 0 0 83 6 16
2020 Data sciences 35 35 8 18 4 0 0 70 22 21
2020 Policy 27 48 14 8 2 0 2 76 10 63
2020 Project management 33 48 7 10 0 0 2 83 10 60
2020 Other services to the public 30 43 11 10 6 0 0 73 16 294
2020 None of the above 27 41 10 15 6 0 1 69 21 231
2019 Client contact centre 17 35 17 18 14 0 0 52 31 247
2019 Health care practitioners 23 31 13 19 13 0 0 54 33 198
2019 Communications or public affairs 21 43 9 18 7 1 0 65 26 62
2019 Access to information and privacy 43 34 10 13 0 0 0 77 13 30
2019 Security 41 49 10 0 0 0 0 90 0 10
2019 Legal services 38 36 6 16 4 0 0 74 20 50
2019 Administration and operations 20 39 9 20 11 0 0 59 31 505
2019 Human resources 32 44 5 13 4 0 1 77 17 114
2019 Financial management 22 47 11 10 9 0 0 69 19 78
2019 Procurement 30 25 35 10 0 0 0 55 10 11
2019 Information management 26 41 13 9 9 3 0 68 18 34
2019 Information technology 31 40 14 12 3 0 0 71 15 104
2019 Internal audit 91 9 0 0 0 0 0 100 0 10
2019 Evaluation 52 9 6 8 25 0 0 61 33 10
2019 Data sciences 16 60 14 0 9 0 0 77 9 16
2019 Policy 28 44 10 17 2 0 0 71 19 60
2019 Project management 29 44 7 13 6 0 0 74 19 65
2019 Other services to the public 18 37 10 19 16 0 0 55 35 222
2019 None of the above 19 38 9 19 14 0 1 58 33 243
2018 Client contact centre 15 44 12 18 11 0 1 59 29 148
2018 Health care practitioners 15 45 12 17 12 0 0 60 29 143
2018 Communications or public affairs 12 58 15 10 5 0 0 71 14 41
2018 Access to information and privacy 40 54 7 0 0 0 0 93 0 26
2018 Security 34 49 0 8 9 0 0 83 17 11
2018 Legal services 26 56 3 15 0 0 0 82 15 59
2018 Administration and operations 16 44 8 22 10 0 0 60 32 380
2018 Human resources 24 38 8 20 9 0 1 63 29 72
2018 Financial management 17 49 10 23 2 0 0 66 25 50
2018 Information management 19 44 14 14 9 0 0 63 23 22
2018 Information technology 20 54 12 11 2 1 0 75 13 84
2018 Evaluation 40 42 8 0 10 0 0 82 10 12
2018 Data sciences 7 41 31 14 0 7 0 52 15 13
2018 Policy 9 53 12 21 5 0 0 62 26 44
2018 Project management 18 34 16 14 16 0 2 54 30 44
2018 Other services to the public 11 50 7 21 11 0 0 61 32 182
2018 None of the above 16 45 7 22 9 0 0 62 31 153

Question 27. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 39 33 15 5 5 3 1 75 10 165
2022 Health care practitioners 61 20 9 3 3 2 2 84 7 280
2022 Communications or public affairs 57 21 10 8 4 0 0 77 13 65
2022 Access to information and privacy 72 15 0 9 4 0 0 87 13 20
2022 Security 73 10 17 0 0 0 0 83 0 10
2022 Legal services 53 26 6 2 10 0 4 82 12 50
2022 Administration and operations 57 21 12 5 4 1 0 79 9 475
2022 Human resources 67 20 5 1 3 0 5 91 4 95
2022 Financial management 57 26 6 3 4 4 1 87 7 65
2022 Information management 57 22 8 9 5 0 0 78 14 35
2022 Information technology 54 29 8 4 0 3 2 87 5 115
2022 Internal audit 52 48 0 0 0 0 0 100 0 15
2022 Evaluation 60 6 20 0 6 0 7 72 7 15
2022 Data sciences 68 18 4 9 0 0 0 86 9 20
2022 Policy 52 25 13 3 4 1 1 79 8 70
2022 Project management 61 27 8 1 3 0 0 88 4 75
2022 Other services to the public 46 22 14 7 8 2 0 70 16 215
2022 None of the above 57 19 12 7 3 0 3 78 10 185
2020 Client contact centre 49 29 10 6 4 1 1 80 10 248
2020 Health care practitioners 52 25 11 4 3 3 1 81 7 255
2020 Communications or public affairs 65 22 5 1 4 1 1 89 5 75
2020 Access to information and privacy 73 7 17 0 3 0 0 79 3 29
2020 Security 59 33 7 0 0 0 0 93 0 13
2020 Legal services 53 24 10 5 2 3 3 83 7 60
2020 Administration and operations 56 22 11 3 4 3 1 81 8 602
2020 Human resources 69 17 6 6 2 1 1 87 7 105
2020 Financial management 52 16 12 9 7 0 4 70 17 83
2020 Information management 58 15 12 6 9 0 0 73 15 34
2020 Information technology 65 20 6 1 5 2 2 88 6 104
2020 Internal audit 80 7 6 6 0 0 0 87 6 15
2020 Evaluation 60 17 0 0 0 11 11 100 0 16
2020 Data sciences 63 22 7 4 4 0 0 84 9 21
2020 Policy 67 19 8 2 3 2 0 87 5 63
2020 Project management 58 22 8 7 3 2 0 82 10 61
2020 Other services to the public 56 21 10 5 4 2 2 80 10 295
2020 None of the above 57 18 11 6 3 3 2 79 9 232

Question 42. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 17 31 20 15 15 2 0 49 30 165
2022 Health care practitioners 29 34 17 7 9 3 0 65 17 285
2022 Communications or public affairs 23 30 14 19 13 1 0 53 32 65
2022 Access to information and privacy 48 24 12 11 5 0 0 72 16 20
2022 Security 37 35 19 0 8 0 0 73 8 10
2022 Legal services 34 27 10 11 13 4 0 64 25 50
2022 Administration and operations 32 33 13 11 7 2 0 67 19 475
2022 Human resources 30 37 15 13 4 2 0 68 17 95
2022 Financial management 26 34 14 13 8 5 0 63 23 65
2022 Information management 27 25 19 21 7 0 0 52 29 35
2022 Information technology 40 32 14 8 3 2 1 74 12 115
2022 Internal audit 21 57 22 0 0 0 0 78 0 15
2022 Evaluation 32 34 13 9 6 7 0 71 16 15
2022 Data sciences 28 37 8 23 4 0 0 65 27 20
2022 Policy 15 32 20 19 11 3 0 49 31 70
2022 Project management 35 32 16 11 6 0 0 67 17 75
2022 Other services to the public 21 27 13 16 21 2 1 49 38 220
2022 None of the above 23 31 17 14 11 3 1 55 27 185
2020 Client contact centre 31 30 14 13 8 3 2 63 22 247
2020 Health care practitioners 30 35 15 9 5 8 0 70 15 255
2020 Communications or public affairs 41 29 12 9 8 1 0 71 17 76
2020 Access to information and privacy 52 28 7 7 3 3 0 83 10 29
2020 Security 32 44 15 8 0 0 0 77 8 13
2020 Legal services 35 34 6 18 3 3 0 72 22 60
2020 Administration and operations 36 33 13 9 5 4 0 72 15 601
2020 Human resources 31 31 13 17 6 3 0 64 23 104
2020 Financial management 27 34 19 8 7 4 0 64 16 84
2020 Procurement 19 44 30 8 0 0 0 62 8 10
2020 Information management 33 26 8 5 24 3 0 61 31 34
2020 Information technology 37 39 10 8 5 0 1 77 13 104
2020 Internal audit 34 46 13 6 0 0 0 80 6 15
2020 Evaluation 43 18 11 11 0 11 6 73 13 16
2020 Data sciences 40 22 15 4 8 11 0 69 14 21
2020 Policy 27 36 25 6 3 3 0 65 10 64
2020 Project management 27 48 10 8 5 2 0 77 13 61
2020 Other services to the public 33 34 14 9 8 3 0 68 17 293
2020 None of the above 27 36 14 12 7 4 1 66 19 233
2019 Client contact centre 24 28 17 18 9 2 1 54 28 248
2019 Health care practitioners 24 29 20 14 9 4 1 55 24 200
2019 Communications or public affairs 23 33 19 9 12 3 2 59 21 62
2019 Access to information and privacy 43 37 13 0 7 0 0 80 7 30
2019 Security 61 20 10 0 10 0 0 80 10 10
2019 Legal services 28 23 22 8 16 4 0 53 24 51
2019 Administration and operations 22 33 15 16 10 3 0 57 28 500
2019 Human resources 28 37 15 11 9 0 0 65 20 115
2019 Financial management 18 37 22 16 6 1 0 55 22 77
2019 Procurement 26 17 8 24 26 0 0 43 50 12
2019 Information management 26 36 8 14 9 8 0 67 25 34
2019 Information technology 33 36 16 9 6 1 0 69 15 105
2019 Internal audit 28 51 11 0 0 10 0 88 0 10
2019 Evaluation 40 16 6 31 7 0 0 56 38 11
2019 Data sciences 45 35 20 0 0 0 0 80 0 16
2019 Policy 18 44 26 8 5 0 0 61 13 60
2019 Project management 15 45 19 15 5 2 0 61 20 65
2019 Other services to the public 22 27 13 15 18 5 0 51 35 222
2019 None of the above 23 28 16 16 14 3 0 53 31 244
2018 Client contact centre 10 26 20 23 19 3 0 37 43 147
2018 Health care practitioners 11 30 26 15 17 1 0 42 32 142
2018 Communications or public affairs 12 41 19 14 14 0 0 53 28 42
2018 Access to information and privacy 39 45 5 3 8 0 0 84 12 26
2018 Security 26 43 23 8 0 0 0 69 8 11
2018 Legal services 28 32 13 13 12 2 0 61 26 57
2018 Administration and operations 17 24 22 22 12 2 0 42 36 376
2018 Human resources 18 25 20 20 9 6 2 47 32 70
2018 Financial management 23 32 12 21 10 2 0 56 32 50
2018 Information management 31 42 5 13 9 0 0 73 22 23
2018 Information technology 28 41 9 14 5 4 0 71 20 84
2018 Evaluation 26 43 31 0 0 0 0 69 0 11
2018 Data sciences 7 19 33 41 0 0 0 26 41 13
2018 Policy 14 23 14 28 16 2 2 39 46 44
2018 Project management 12 36 19 14 14 2 2 50 30 42
2018 Other services to the public 14 18 16 23 24 5 0 34 49 181
2018 None of the above 18 28 17 21 12 4 0 48 35 152

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 54 18 15 4 6 1 3 75 10 165
2022 Health care practitioners 51 25 10 4 4 2 5 81 8 280
2022 Communications or public affairs 49 28 9 2 10 0 1 78 13 65
2022 Access to information and privacy 62 11 15 11 0 0 0 74 11 20
2022 Security 62 9 9 0 0 0 20 89 0 10
2022 Legal services 45 24 9 15 2 4 2 72 18 50
2022 Administration and operations 57 21 12 3 3 1 3 82 6 475
2022 Human resources 60 20 11 4 4 0 1 81 9 95
2022 Financial management 51 28 7 4 5 0 6 84 9 65
2022 Information management 59 15 16 0 0 0 9 82 0 35
2022 Information technology 54 23 12 4 2 0 4 81 7 115
2022 Internal audit 44 29 18 8 0 0 0 73 8 15
2022 Evaluation 30 22 30 11 0 0 7 56 12 15
2022 Data sciences 47 31 22 0 0 0 0 78 0 20
2022 Policy 57 17 12 6 6 1 1 76 12 70
2022 Project management 54 25 8 1 8 0 2 82 10 75
2022 Other services to the public 40 26 14 5 11 1 3 69 17 220
2022 None of the above 46 24 16 2 6 1 5 74 8 185
2020 Client contact centre 49 20 17 5 5 1 5 73 10 248
2020 Health care practitioners 53 23 10 4 4 1 6 82 8 257
2020 Communications or public affairs 64 13 13 4 6 0 0 77 10 76
2020 Access to information and privacy 72 14 3 3 7 0 0 86 10 29
2020 Security 82 18 0 0 0 0 0 100 0 13
2020 Legal services 71 18 10 0 0 0 2 90 0 60
2020 Administration and operations 50 25 12 5 4 1 3 79 9 602
2020 Human resources 52 22 16 4 2 1 4 78 6 105
2020 Financial management 51 28 9 4 2 2 4 84 6 84
2020 Procurement 70 23 0 0 8 0 0 92 8 10
2020 Information management 58 20 0 4 9 0 8 86 14 34
2020 Information technology 55 29 12 2 1 0 1 85 3 105
2020 Internal audit 74 26 0 0 0 0 0 100 0 15
2020 Evaluation 55 17 11 6 6 0 5 75 12 16
2020 Data sciences 50 34 13 0 0 3 0 87 0 20
2020 Policy 52 19 16 6 5 2 2 73 11 64
2020 Project management 64 18 11 3 2 0 2 84 5 60
2020 Other services to the public 54 21 14 5 3 1 2 77 8 295
2020 None of the above 54 19 11 4 4 2 5 79 9 233
2019 Client contact centre 55 21 12 4 1 0 7 81 6 250
2019 Health care practitioners 59 18 11 2 2 2 6 84 5 199
2019 Communications or public affairs 42 27 14 3 5 3 6 76 8 63
2019 Access to information and privacy 69 14 7 3 4 0 3 85 8 30
2019 Security 51 49 0 0 0 0 0 100 0 10
2019 Legal services 63 24 2 0 2 2 8 96 2 51
2019 Administration and operations 51 24 10 5 4 1 5 80 9 502
2019 Human resources 54 23 7 6 0 0 9 85 6 115
2019 Financial management 51 30 9 4 3 0 4 84 7 76
2019 Procurement 55 18 27 0 0 0 0 73 0 11
2019 Information management 58 27 3 3 3 0 6 91 7 34
2019 Information technology 56 12 19 5 2 0 6 73 7 105
2019 Internal audit 38 33 11 0 8 0 10 79 9 11
2019 Evaluation 30 55 9 0 0 0 6 91 0 11
2019 Data sciences 24 25 20 6 5 0 20 62 14 16
2019 Policy 57 22 16 0 2 0 3 82 2 60
2019 Project management 48 25 13 4 5 0 5 77 9 65
2019 Other services to the public 49 26 15 4 1 1 4 79 5 222
2019 None of the above 59 20 11 2 2 2 4 84 4 242

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 38 22 15 12 8 2 3 64 21 165
2022 Health care practitioners 46 23 14 6 5 1 5 74 11 280
2022 Communications or public affairs 53 23 11 4 7 1 1 77 12 65
2022 Access to information and privacy 68 12 7 4 9 0 0 80 13 20
2022 Security 55 10 17 9 0 10 0 71 10 10
2022 Legal services 55 13 10 7 6 5 4 75 14 50
2022 Administration and operations 46 23 15 7 5 1 2 71 13 475
2022 Human resources 56 16 16 5 5 1 1 73 11 95
2022 Financial management 47 29 11 2 7 0 3 79 10 65
2022 Information management 57 14 13 2 2 9 2 80 5 35
2022 Information technology 51 27 11 4 2 1 4 82 7 115
2022 Internal audit 60 30 10 0 0 0 0 90 0 15
2022 Evaluation 52 19 17 6 6 0 0 72 12 15
2022 Data sciences 38 38 24 0 0 0 0 76 0 20
2022 Policy 50 24 10 6 7 1 2 76 13 70
2022 Project management 46 26 11 9 7 0 1 73 16 75
2022 Other services to the public 29 24 19 11 13 3 2 55 25 220
2022 None of the above 41 25 14 5 7 4 4 72 13 185
2020 Client contact centre 40 27 13 8 6 3 2 71 15 248
2020 Health care practitioners 54 20 11 6 2 2 6 80 8 257
2020 Communications or public affairs 57 19 15 4 5 0 0 76 9 76
2020 Access to information and privacy 79 10 7 0 0 3 0 93 0 29
2020 Security 78 15 7 0 0 0 0 93 0 13
2020 Legal services 72 14 10 3 0 0 2 87 3 60
2020 Administration and operations 51 23 14 5 3 2 3 77 9 602
2020 Human resources 46 19 15 10 3 1 6 70 14 104
2020 Financial management 45 25 14 7 5 1 3 73 12 84
2020 Procurement 62 30 8 0 0 0 0 92 0 10
2020 Information management 43 18 21 6 6 0 6 65 13 34
2020 Information technology 48 26 14 4 6 2 1 76 10 105
2020 Internal audit 80 6 6 0 7 0 0 87 7 15
2020 Evaluation 66 17 0 6 0 6 5 94 6 16
2020 Data sciences 47 22 16 4 0 11 0 77 4 21
2020 Policy 53 23 15 3 3 2 0 78 6 64
2020 Project management 54 20 18 3 2 2 2 76 5 61
2020 Other services to the public 47 20 17 8 5 1 2 68 14 294
2020 None of the above 44 25 14 7 5 3 3 72 12 232
2019 Client contact centre 37 19 18 10 8 1 5 60 20 249
2019 Health care practitioners 40 25 17 7 7 2 3 68 14 200
2019 Communications or public affairs 54 27 7 3 3 0 6 86 6 62
2019 Access to information and privacy 84 7 0 3 4 3 0 93 7 30
2019 Security 71 20 10 0 0 0 0 90 0 10
2019 Legal services 53 20 16 2 2 2 4 78 4 50
2019 Administration and operations 41 25 14 9 6 1 4 70 15 502
2019 Human resources 43 29 12 7 2 3 6 78 9 114
2019 Financial management 47 26 15 6 2 1 3 76 9 78
2019 Procurement 26 42 32 0 0 0 0 68 0 12
2019 Information management 40 29 3 3 12 3 11 80 17 33
2019 Information technology 47 25 15 6 3 0 4 76 9 104
2019 Internal audit 51 9 29 0 0 0 11 68 0 10
2019 Evaluation 49 0 22 0 30 0 0 49 30 11
2019 Data sciences 46 25 5 5 0 5 14 89 6 16
2019 Policy 50 29 13 3 2 2 2 82 5 59
2019 Project management 50 24 16 0 5 0 5 78 5 64
2019 Other services to the public 37 22 17 12 8 1 4 61 21 222
2019 None of the above 39 23 15 8 7 1 6 67 17 241

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 70 10 3 2 7 5 4 88 9 165
2022 Health care practitioners 78 7 3 2 2 4 4 93 5 280
2022 Communications or public affairs 77 12 4 1 2 3 1 93 3 65
2022 Access to information and privacy 84 0 0 9 7 0 0 84 16 20
2022 Security 65 0 0 8 0 0 27 89 11 10
2022 Legal services 75 4 4 2 2 6 8 91 4 50
2022 Administration and operations 80 6 2 1 2 4 4 94 4 475
2022 Human resources 88 5 3 0 1 3 1 96 1 95
2022 Financial management 70 8 0 4 3 3 12 92 8 65
2022 Information management 75 5 0 0 8 2 10 91 9 35
2022 Information technology 79 7 3 1 1 5 4 94 2 115
2022 Internal audit 100 0 0 0 0 0 0 100 0 15
2022 Evaluation 77 5 6 0 6 0 6 87 6 15
2022 Data sciences 78 9 4 4 0 5 0 91 5 20
2022 Policy 80 6 2 3 1 5 3 93 4 70
2022 Project management 78 9 4 0 1 3 5 94 2 75
2022 Other services to the public 71 8 6 1 4 6 4 87 7 220
2022 None of the above 74 7 5 1 3 3 6 90 4 185
2020 Client contact centre 75 10 2 2 4 2 4 91 7 245
2020 Health care practitioners 84 4 2 0 1 3 6 97 1 257
2020 Communications or public affairs 86 6 5 1 1 0 0 93 2 76
2020 Access to information and privacy 93 4 0 0 0 3 0 100 0 29
2020 Security 85 7 7 0 0 0 0 93 0 13
2020 Legal services 87 5 2 5 0 0 2 93 5 60
2020 Administration and operations 82 5 2 1 2 4 3 94 3 599
2020 Human resources 82 4 5 2 2 1 5 91 4 105
2020 Financial management 73 11 3 2 2 5 4 91 5 84
2020 Procurement 92 0 0 0 0 0 8 100 0 10
2020 Information management 73 3 6 0 6 3 8 86 7 34
2020 Information technology 85 5 3 0 1 3 4 96 1 104
2020 Internal audit 94 0 6 0 0 0 0 94 0 15
2020 Evaluation 89 6 0 0 0 0 5 100 0 16
2020 Data sciences 93 0 0 0 0 7 0 100 0 21
2020 Policy 88 3 3 1 2 2 2 94 3 64
2020 Project management 83 10 0 0 2 2 3 98 2 61
2020 Other services to the public 83 5 3 4 1 3 2 92 4 293
2020 None of the above 82 6 3 0 1 5 4 96 1 232
2019 Client contact centre 77 9 3 2 2 2 5 93 4 249
2019 Health care practitioners 81 8 1 0 3 4 3 96 3 197
2019 Communications or public affairs 74 3 6 0 3 4 10 90 3 62
2019 Access to information and privacy 93 4 0 0 4 0 0 96 4 30
2019 Security 68 22 10 0 0 0 0 90 0 10
2019 Legal services 78 4 2 0 4 6 6 93 5 50
2019 Administration and operations 76 7 2 2 3 5 4 92 5 502
2019 Human resources 76 8 3 2 1 2 8 93 3 114
2019 Financial management 80 8 0 1 3 3 5 96 4 78
2019 Procurement 52 15 9 9 0 8 8 79 11 12
2019 Information management 75 11 0 0 6 5 3 93 7 34
2019 Information technology 84 5 3 0 0 3 6 97 0 102
2019 Internal audit 69 11 0 0 10 0 10 89 11 11
2019 Evaluation 87 7 0 0 0 6 0 100 0 11
2019 Data sciences 69 5 0 0 0 5 20 100 0 16
2019 Policy 84 7 2 0 2 2 5 97 2 59
2019 Project management 77 13 4 0 0 1 5 95 0 65
2019 Other services to the public 78 7 2 2 2 3 6 93 5 222
2019 None of the above 74 9 4 2 2 2 7 91 4 243

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 66 12 3 1 6 3 8 88 8 165
2022 Health care practitioners 77 7 4 1 3 1 8 91 5 280
2022 Communications or public affairs 72 17 5 0 3 1 3 92 3 65
2022 Access to information and privacy 86 0 0 0 14 0 0 86 14 20
2022 Security 64 9 0 0 0 0 27 100 0 10
2022 Legal services 71 9 4 2 0 3 12 93 2 50
2022 Administration and operations 80 6 4 1 2 2 5 92 3 475
2022 Human resources 85 8 1 0 1 0 6 98 1 95
2022 Financial management 74 7 7 0 0 0 12 92 0 65
2022 Information management 70 5 5 2 0 5 13 91 3 35
2022 Information technology 77 5 2 2 0 4 10 96 2 115
2022 Internal audit 81 8 10 0 0 0 0 90 0 15
2022 Evaluation 63 37 0 0 0 0 0 100 0 15
2022 Data sciences 89 6 0 0 0 5 0 100 0 20
2022 Policy 82 4 7 0 1 3 3 91 1 70
2022 Project management 81 7 1 1 3 1 6 95 4 75
2022 Other services to the public 69 8 6 0 6 2 9 87 7 220
2022 None of the above 71 7 6 4 1 3 8 88 5 185
2020 Client contact centre 65 17 5 3 2 1 7 90 5 248
2020 Health care practitioners 75 9 4 1 2 2 7 93 3 255
2020 Communications or public affairs 81 11 4 1 3 0 0 92 4 76
2020 Access to information and privacy 90 4 3 0 0 3 0 97 0 29
2020 Security 93 7 0 0 0 0 0 100 0 13
2020 Legal services 80 12 3 0 0 2 3 97 0 60
2020 Administration and operations 79 7 3 2 1 2 6 94 3 601
2020 Human resources 81 5 4 2 0 1 8 94 2 104
2020 Financial management 82 7 0 1 0 1 9 99 1 83
2020 Procurement 92 0 0 0 0 0 8 100 0 10
2020 Information management 76 10 0 0 3 0 11 96 4 34
2020 Information technology 89 3 1 0 1 1 5 98 1 105
2020 Internal audit 80 20 0 0 0 0 0 100 0 15
2020 Evaluation 72 22 0 0 0 0 5 100 0 16
2020 Data sciences 89 4 0 0 0 3 4 100 0 21
2020 Policy 85 8 3 2 0 0 3 95 2 64
2020 Project management 89 2 5 2 0 0 3 93 2 61
2020 Other services to the public 74 12 4 2 2 1 4 91 4 294
2020 None of the above 79 10 2 0 1 3 5 96 2 231
2019 Client contact centre 74 7 6 2 2 1 8 89 4 249
2019 Health care practitioners 78 9 2 0 2 3 5 96 2 197
2019 Communications or public affairs 72 7 3 0 0 1 16 96 0 62
2019 Access to information and privacy 93 3 0 0 4 0 0 96 4 30
2019 Security 100 0 0 0 0 0 0 100 0 10
2019 Legal services 76 0 6 0 6 4 8 86 7 50
2019 Administration and operations 76 5 3 2 2 3 9 92 5 502
2019 Human resources 77 9 0 1 0 0 14 99 1 112
2019 Financial management 89 4 0 0 0 1 6 100 0 77
2019 Procurement 65 17 0 0 0 0 18 100 0 11
2019 Information management 72 9 5 3 3 0 8 88 7 34
2019 Information technology 83 4 2 1 0 1 9 97 1 105
2019 Internal audit 80 10 0 0 0 0 10 100 0 11
2019 Evaluation 72 0 23 0 0 6 0 76 0 11
2019 Data sciences 65 0 5 0 0 5 25 94 0 16
2019 Policy 82 7 0 0 0 2 10 100 0 58
2019 Project management 88 7 0 0 0 0 5 100 0 65
2019 Other services to the public 72 7 4 3 2 2 11 90 6 219
2019 None of the above 74 8 4 1 2 2 9 92 3 242

Question 44. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 18 28 9 20 17 5 2 49 41 165
2022 Health care practitioners 17 27 18 15 14 5 4 48 32 285
2022 Communications or public affairs 23 34 8 14 16 0 5 60 32 65
2022 Access to information and privacy 50 20 0 9 16 0 4 74 26 20
2022 Security 18 46 19 9 8 0 0 64 17 10
2022 Legal services 18 19 18 11 26 2 6 40 40 50
2022 Administration and operations 26 34 11 12 13 3 1 63 26 475
2022 Human resources 40 24 11 11 9 2 3 67 21 95
2022 Financial management 25 27 10 21 12 0 5 55 34 65
2022 Information management 15 26 11 14 27 3 3 44 44 35
2022 Information technology 29 37 8 12 9 2 4 70 22 115
2022 Internal audit 17 56 14 7 7 0 0 72 14 15
2022 Evaluation 30 25 6 12 27 0 0 56 38 15
2022 Data sciences 36 39 7 10 8 0 0 74 18 20
2022 Policy 20 36 7 16 16 4 1 59 34 70
2022 Project management 35 30 13 10 11 1 0 66 21 75
2022 Other services to the public 20 27 11 21 20 2 0 47 42 220
2022 None of the above 19 32 12 16 14 4 2 55 32 185
2020 Client contact centre 22 32 15 12 12 4 3 59 26 248
2020 Health care practitioners 24 26 17 14 8 9 2 56 25 257
2020 Communications or public affairs 38 35 9 9 10 0 0 72 19 76
2020 Access to information and privacy 52 38 6 0 0 3 0 94 0 29
2020 Security 32 44 7 8 7 0 0 77 16 13
2020 Legal services 29 22 10 13 12 5 8 60 29 59
2020 Administration and operations 30 27 16 13 9 3 2 60 24 602
2020 Human resources 34 28 11 16 6 4 2 66 23 105
2020 Financial management 24 28 18 8 13 4 6 57 23 84
2020 Procurement 34 10 23 8 0 26 0 59 10 10
2020 Information management 27 24 11 9 24 5 0 54 35 34
2020 Information technology 29 38 18 8 4 1 3 70 12 104
2020 Internal audit 34 59 6 0 0 0 0 94 0 15
2020 Evaluation 17 23 26 22 0 6 6 45 25 16
2020 Data sciences 31 25 12 20 9 0 4 58 30 21
2020 Policy 22 30 22 19 6 2 0 52 25 64
2020 Project management 35 26 22 9 7 0 2 62 15 61
2020 Other services to the public 27 28 16 14 11 3 2 57 26 295
2020 None of the above 27 31 12 13 8 5 4 64 23 232
2019 Client contact centre 20 28 14 18 15 3 2 50 35 247
2019 Health care practitioners 21 26 17 15 13 4 3 51 31 200
2019 Communications or public affairs 31 23 10 13 16 7 0 58 31 63
2019 Access to information and privacy 41 34 12 3 7 3 0 77 10 30
2019 Security 39 41 0 20 0 0 0 80 20 10
2019 Legal services 16 10 12 19 29 4 10 30 56 51
2019 Administration and operations 23 29 14 15 16 2 1 54 32 504
2019 Human resources 32 31 12 12 9 1 2 65 23 115
2019 Financial management 23 25 22 16 14 0 0 48 30 76
2019 Procurement 26 26 9 15 17 0 8 56 34 12
2019 Information management 26 25 18 11 17 3 0 53 28 34
2019 Information technology 28 35 14 7 9 3 3 67 18 105
2019 Internal audit 49 21 9 10 11 0 0 70 21 10
2019 Evaluation 33 54 13 0 0 0 0 87 0 11
2019 Data sciences 32 53 10 5 0 0 0 85 5 16
2019 Policy 26 35 20 11 6 0 2 62 18 60
2019 Project management 22 39 18 11 6 4 0 64 18 65
2019 Other services to the public 20 25 14 16 20 5 0 48 37 222
2019 None of the above 23 24 12 13 22 2 3 50 37 243
2018 Client contact centre 15 24 15 20 23 2 1 41 44 147
2018 Health care practitioners 11 23 24 14 23 4 1 36 39 141
2018 Communications or public affairs 22 25 10 22 20 0 0 48 42 42
2018 Access to information and privacy 49 30 5 0 16 0 0 79 16 26
2018 Security 26 43 0 23 8 0 0 69 31 11
2018 Legal services 12 15 16 18 30 0 8 30 53 57
2018 Administration and operations 13 29 14 19 20 2 2 44 41 377
2018 Human resources 26 34 14 17 6 1 3 62 24 72
2018 Financial management 20 36 8 10 26 0 0 56 36 49
2018 Information management 35 21 17 4 18 5 0 59 23 23
2018 Information technology 29 37 13 10 10 0 1 67 19 83
2018 Evaluation 16 66 10 0 8 0 0 82 8 12
2018 Data sciences 19 45 14 7 14 0 0 64 21 13
2018 Policy 11 33 15 19 17 2 2 47 37 44
2018 Project management 18 44 15 2 15 2 2 66 19 44
2018 Other services to the public 15 18 12 21 26 5 3 36 51 182
2018 None of the above 17 23 14 23 14 4 4 44 41 153

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 23 28 18 16 15 0 1 51 31 165
2022 Health care practitioners 29 29 14 15 13 0 0 59 27 285
2022 Communications or public affairs 39 28 8 11 13 0 0 68 24 65
2022 Access to information and privacy 69 13 14 0 4 0 0 82 4 20
2022 Security 36 55 9 0 0 0 0 91 0 10
2022 Legal services 30 36 17 10 7 0 0 66 17 50
2022 Administration and operations 35 38 11 9 7 0 0 73 16 475
2022 Human resources 45 37 5 9 4 0 0 83 12 95
2022 Financial management 42 31 8 10 9 0 0 73 19 65
2022 Information management 29 42 7 0 22 0 0 71 22 35
2022 Information technology 49 37 6 7 1 0 1 86 8 115
2022 Internal audit 48 52 0 0 0 0 0 100 0 10
2022 Evaluation 30 45 6 6 13 0 0 75 19 15
2022 Data sciences 42 45 4 9 0 0 0 86 9 20
2022 Policy 22 47 9 12 10 0 0 69 22 70
2022 Project management 45 35 8 9 3 0 0 80 12 75
2022 Other services to the public 20 29 11 21 19 0 0 49 40 220
2022 None of the above 35 29 12 12 12 0 0 64 24 185
2020 Client contact centre 26 33 20 12 7 0 0 60 20 247
2020 Health care practitioners 28 36 19 10 5 1 2 65 15 254
2020 Communications or public affairs 38 42 6 11 2 0 0 80 14 76
2020 Access to information and privacy 66 24 7 0 3 0 0 90 3 29
2020 Security 67 18 8 7 0 0 0 84 7 13
2020 Legal services 39 38 8 10 4 0 2 78 13 60
2020 Administration and operations 36 36 11 11 5 1 1 73 16 601
2020 Human resources 43 36 11 8 2 0 0 79 10 105
2020 Financial management 34 39 16 6 5 0 0 73 10 84
2020 Procurement 19 44 23 15 0 0 0 62 15 10
2020 Information management 41 35 3 3 18 0 0 76 21 34
2020 Information technology 53 35 8 2 2 0 0 88 4 105
2020 Internal audit 67 20 0 13 0 0 0 87 13 15
2020 Evaluation 43 28 12 6 0 0 11 80 6 16
2020 Data sciences 35 40 7 5 13 0 0 75 18 21
2020 Policy 27 51 8 9 1 3 0 81 11 64
2020 Project management 44 45 5 6 0 0 0 88 6 61
2020 Other services to the public 33 33 12 15 6 1 1 67 21 289
2020 None of the above 34 32 15 13 6 0 0 66 18 231
2019 Client contact centre 23 38 14 15 10 0 0 61 25 248
2019 Health care practitioners 19 37 13 17 13 1 0 56 30 200
2019 Communications or public affairs 36 42 9 11 2 0 0 78 13 63
2019 Access to information and privacy 60 27 8 4 0 0 0 88 4 30
2019 Security 39 51 0 10 0 0 0 90 10 10
2019 Legal services 42 38 6 8 6 0 0 80 14 50
2019 Administration and operations 28 36 12 12 11 0 0 64 24 504
2019 Human resources 37 40 10 9 2 0 1 78 11 115
2019 Financial management 28 32 17 12 10 0 0 60 23 78
2019 Procurement 42 49 0 0 9 0 0 91 9 10
2019 Information management 42 25 13 9 11 0 0 67 20 34
2019 Information technology 42 41 9 6 3 0 0 82 9 105
2019 Internal audit 64 36 0 0 0 0 0 100 0 11
2019 Evaluation 23 41 6 23 7 0 0 64 30 11
2019 Data sciences 41 41 14 5 0 0 0 82 5 16
2019 Policy 33 52 8 5 2 0 0 86 6 59
2019 Project management 34 47 12 6 1 0 0 81 7 65
2019 Other services to the public 28 27 14 20 12 0 0 55 31 218
2019 None of the above 27 33 12 16 12 0 0 60 28 241
2018 Client contact centre 18 30 12 19 22 0 0 48 41 147
2018 Health care practitioners 16 31 15 19 19 0 0 47 38 142
2018 Communications or public affairs 26 33 15 19 7 0 0 59 26 42
2018 Access to information and privacy 38 35 5 16 6 0 0 73 22 26
2018 Security 34 49 9 8 0 0 0 83 8 11
2018 Legal services 27 43 14 10 7 0 0 70 16 59
2018 Administration and operations 22 37 17 13 11 1 0 60 23 376
2018 Human resources 35 40 8 14 3 0 0 75 17 72
2018 Financial management 23 45 10 12 10 0 0 68 22 50
2018 Information management 27 16 22 13 22 0 0 43 35 23
2018 Information technology 35 43 10 6 5 1 0 79 11 83
2018 Evaluation 48 44 8 0 0 0 0 92 0 12
2018 Data sciences 26 52 7 0 14 0 0 78 14 13
2018 Policy 10 56 14 17 2 0 0 66 20 44
2018 Project management 31 41 9 9 9 0 0 72 18 43
2018 Other services to the public 18 35 11 24 12 0 0 53 36 180
2018 None of the above 23 44 9 12 11 0 1 68 23 152

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 25 29 22 9 15 0 0 54 24 165
2022 Health care practitioners 29 39 15 8 10 0 0 68 18 280
2022 Communications or public affairs 43 20 14 17 7 0 0 63 24 65
2022 Access to information and privacy 76 4 7 4 9 0 0 80 13 20
2022 Security 54 38 0 8 0 0 0 92 8 10
2022 Legal services 39 27 18 12 3 0 0 66 16 50
2022 Administration and operations 40 35 12 6 6 0 0 75 12 475
2022 Human resources 53 33 9 4 1 0 0 86 5 95
2022 Financial management 44 27 10 10 6 0 3 74 16 65
2022 Information management 35 33 13 12 7 0 0 68 18 35
2022 Information technology 54 27 11 4 4 0 1 81 8 115
2022 Internal audit 45 40 8 0 0 0 7 91 0 15
2022 Evaluation 37 50 7 0 6 0 0 87 6 15
2022 Data sciences 50 36 4 9 0 0 0 87 9 20
2022 Policy 31 42 10 10 6 0 0 74 17 70
2022 Project management 52 27 15 2 3 0 0 79 6 75
2022 Other services to the public 24 31 17 16 12 0 0 55 28 220
2022 None of the above 39 27 14 10 8 1 0 67 19 185
2020 Client contact centre 30 32 20 10 8 0 0 61 19 246
2020 Health care practitioners 31 34 20 8 7 0 1 66 14 254
2020 Communications or public affairs 39 48 2 10 1 0 0 86 11 76
2020 Access to information and privacy 59 28 10 0 3 0 0 87 3 29
2020 Security 62 30 8 0 0 0 0 92 0 13
2020 Legal services 48 31 10 12 0 0 0 79 12 60
2020 Administration and operations 42 32 15 7 4 0 0 74 12 602
2020 Human resources 47 31 17 6 0 0 0 77 6 105
2020 Financial management 41 33 18 3 5 0 0 74 8 84
2020 Procurement 28 15 41 15 0 0 0 43 15 10
2020 Information management 46 24 3 9 18 0 0 70 27 34
2020 Information technology 54 34 7 4 1 0 0 89 4 103
2020 Internal audit 47 40 6 6 0 0 0 87 6 15
2020 Evaluation 44 51 0 0 0 0 6 100 0 16
2020 Data sciences 54 32 8 5 0 0 0 86 5 21
2020 Policy 31 42 18 5 1 2 0 75 6 64
2020 Project management 44 39 15 0 2 0 0 83 2 61
2020 Other services to the public 35 30 19 9 6 0 1 66 15 292
2020 None of the above 39 31 16 10 3 0 1 70 13 233
2019 Client contact centre 23 36 23 9 8 0 0 59 18 248
2019 Health care practitioners 20 39 18 11 12 0 0 59 23 200
2019 Communications or public affairs 37 43 6 13 2 0 0 80 14 63
2019 Access to information and privacy 60 20 14 3 0 0 3 82 3 30
2019 Security 61 20 10 10 0 0 0 80 10 10
2019 Legal services 39 40 8 8 4 0 2 80 12 51
2019 Administration and operations 33 32 16 10 9 0 0 66 18 506
2019 Human resources 40 37 13 8 3 0 0 76 11 115
2019 Financial management 26 41 15 13 6 0 0 67 19 78
2019 Procurement 47 45 0 0 8 0 0 92 8 11
2019 Information management 37 29 13 6 14 0 0 67 20 34
2019 Information technology 47 35 12 2 4 0 0 82 5 105
2019 Internal audit 63 29 8 0 0 0 0 92 0 11
2019 Evaluation 31 26 6 7 30 0 0 57 37 11
2019 Data sciences 46 40 5 5 5 0 0 86 10 16
2019 Policy 40 36 13 10 2 0 0 76 11 59
2019 Project management 42 31 12 13 1 0 0 73 15 65
2019 Other services to the public 28 27 15 17 12 0 0 56 29 221
2019 None of the above 32 31 15 11 11 0 0 63 22 243
2018 Client contact centre 20 32 14 17 18 0 1 51 35 146
2018 Health care practitioners 16 31 21 16 16 0 0 47 33 141
2018 Communications or public affairs 27 31 17 21 5 0 0 57 26 42
2018 Access to information and privacy 53 16 8 13 10 0 0 68 23 25
2018 Security 51 32 9 8 0 0 0 83 8 11
2018 Legal services 35 33 15 10 7 0 0 68 17 58
2018 Administration and operations 27 31 19 13 10 0 0 58 23 377
2018 Human resources 31 41 22 5 1 0 0 72 6 72
2018 Financial management 27 35 18 11 8 0 0 62 20 50
2018 Information management 27 35 22 4 12 0 0 62 16 23
2018 Information technology 40 33 17 6 2 1 0 75 8 83
2018 Evaluation 56 36 8 0 0 0 0 92 0 12
2018 Data sciences 0 59 14 12 14 0 0 59 26 13
2018 Policy 24 45 17 5 9 0 0 69 14 43
2018 Project management 34 33 14 9 9 0 0 67 19 43
2018 Other services to the public 20 31 18 19 12 0 0 51 31 179
2018 None of the above 27 38 17 7 11 0 0 65 17 151

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 34 33 15 12 6 0 0 68 18 165
2022 Health care practitioners 38 38 10 7 7 0 0 76 14 280
2022 Communications or public affairs 35 25 20 10 10 0 0 60 20 65
2022 Access to information and privacy 69 27 0 0 4 0 0 96 4 20
2022 Security 74 18 0 8 0 0 0 92 8 10
2022 Legal services 47 35 7 6 6 0 0 82 12 50
2022 Administration and operations 43 38 8 6 5 0 0 81 11 475
2022 Human resources 52 36 5 5 2 0 0 88 7 95
2022 Financial management 44 33 16 5 1 0 0 78 6 65
2022 Information management 37 28 10 17 8 0 0 65 25 35
2022 Information technology 53 29 9 5 3 0 1 83 8 115
2022 Internal audit 49 44 7 0 0 0 0 93 0 15
2022 Evaluation 30 46 12 0 6 0 6 81 6 15
2022 Data sciences 36 44 4 15 0 0 0 80 15 20
2022 Policy 30 39 15 12 2 0 3 71 14 70
2022 Project management 49 36 10 0 5 0 0 86 5 75
2022 Other services to the public 29 33 12 13 13 0 0 63 26 220
2022 None of the above 38 29 17 10 5 0 0 68 15 185
2020 Client contact centre 37 39 10 12 3 0 0 76 15 246
2020 Health care practitioners 33 41 13 8 4 1 0 75 12 256
2020 Communications or public affairs 46 37 7 9 3 0 0 82 11 75
2020 Access to information and privacy 73 14 10 0 3 0 0 87 3 29
2020 Security 77 16 7 0 0 0 0 93 0 13
2020 Legal services 51 31 10 7 2 0 0 82 9 60
2020 Administration and operations 43 35 10 8 3 1 0 79 11 596
2020 Human resources 47 37 6 8 2 0 0 84 10 103
2020 Financial management 44 31 14 5 6 0 0 75 11 83
2020 Procurement 36 41 8 8 8 0 0 77 15 10
2020 Information management 50 24 13 13 0 0 0 74 13 32
2020 Information technology 46 43 6 3 2 0 0 89 5 104
2020 Internal audit 67 26 0 6 0 0 0 94 6 15
2020 Evaluation 38 51 5 0 0 6 0 94 0 16
2020 Data sciences 44 38 4 10 4 0 0 82 14 21
2020 Policy 34 47 9 6 0 2 2 84 6 64
2020 Project management 46 43 6 3 2 0 0 89 5 61
2020 Other services to the public 34 41 11 10 3 0 0 76 14 291
2020 None of the above 34 35 15 10 4 1 0 71 14 229
2019 Client contact centre 31 34 14 13 7 0 0 65 20 247
2019 Health care practitioners 31 39 8 13 9 0 0 70 22 199
2019 Communications or public affairs 37 41 12 10 0 0 0 78 10 63
2019 Access to information and privacy 71 26 3 0 0 0 0 97 0 30
2019 Security 39 61 0 0 0 0 0 100 0 10
2019 Legal services 42 30 15 11 2 0 0 72 13 47
2019 Administration and operations 33 36 12 11 6 0 0 70 18 497
2019 Human resources 39 44 6 7 2 1 1 85 9 114
2019 Financial management 32 44 10 11 2 0 0 77 13 77
2019 Procurement 20 61 10 0 8 0 0 82 8 11
2019 Information management 48 22 16 9 6 0 0 69 15 34
2019 Information technology 46 37 7 8 2 0 0 83 9 105
2019 Internal audit 75 25 0 0 0 0 0 100 0 11
2019 Evaluation 50 20 7 23 0 0 0 70 23 11
2019 Data sciences 37 49 9 5 0 0 0 86 5 16
2019 Policy 31 46 15 5 2 0 2 78 6 60
2019 Project management 29 53 7 8 3 0 0 82 11 63
2019 Other services to the public 30 33 10 15 12 1 0 64 27 219
2019 None of the above 29 37 13 12 8 0 1 67 20 241
2018 Client contact centre 19 43 9 15 13 0 0 63 28 148
2018 Health care practitioners 17 31 22 17 13 0 0 48 30 142
2018 Communications or public affairs 25 37 19 14 0 0 5 65 15 42
2018 Access to information and privacy 58 27 0 15 0 0 0 85 15 26
2018 Security 51 26 15 8 0 0 0 77 8 11
2018 Legal services 31 44 8 10 7 0 0 76 16 59
2018 Administration and operations 28 36 16 12 7 0 0 64 19 381
2018 Human resources 33 28 18 13 7 0 1 62 21 72
2018 Financial management 25 46 14 13 2 0 0 71 15 50
2018 Information management 37 28 9 9 17 0 0 65 26 23
2018 Information technology 36 43 13 5 2 1 0 80 7 84
2018 Evaluation 32 58 10 0 0 0 0 90 0 12
2018 Data sciences 26 36 24 0 14 0 0 62 14 13
2018 Policy 30 44 14 5 5 0 2 76 9 44
2018 Project management 23 45 14 11 6 0 0 69 18 44
2018 Other services to the public 23 32 12 19 13 0 0 55 33 179
2018 None of the above 25 38 19 12 6 0 0 63 18 150

Question 45. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 21 33 17 15 11 3 0 55 27 165
2022 Health care practitioners 21 35 20 11 9 5 0 58 21 280
2022 Communications or public affairs 23 50 8 16 1 1 0 74 18 65
2022 Access to information and privacy 44 40 0 7 9 0 0 84 16 20
2022 Security 37 36 9 18 0 0 0 74 18 10
2022 Legal services 29 36 9 13 11 2 0 66 25 50
2022 Administration and operations 27 37 18 8 5 5 0 68 13 475
2022 Human resources 34 39 20 4 2 2 0 74 6 95
2022 Financial management 37 26 16 14 4 2 0 65 19 65
2022 Information management 30 21 25 15 7 3 0 52 23 35
2022 Information technology 30 43 12 4 2 7 0 79 7 115
2022 Internal audit 44 38 17 0 0 0 0 83 0 15
2022 Evaluation 25 41 27 0 6 0 0 67 6 15
2022 Data sciences 41 38 12 9 0 0 0 79 9 20
2022 Policy 13 48 10 15 10 3 0 64 26 70
2022 Project management 32 42 15 6 3 2 0 75 9 75
2022 Other services to the public 13 36 17 21 12 1 0 50 34 220
2022 None of the above 24 37 18 9 9 4 0 64 18 185
2020 Client contact centre 22 36 24 10 5 3 1 60 15 246
2020 Health care practitioners 24 40 16 9 4 6 1 68 14 255
2020 Communications or public affairs 34 42 15 7 1 0 0 76 9 76
2020 Access to information and privacy 52 26 14 3 4 0 0 79 7 27
2020 Security 30 47 8 15 0 0 0 77 15 13
2020 Legal services 34 41 13 9 2 2 0 76 10 59
2020 Administration and operations 27 43 15 7 4 4 0 72 12 600
2020 Human resources 28 50 11 8 1 2 0 80 9 105
2020 Financial management 24 46 16 3 6 5 0 73 10 84
2020 Procurement 19 32 49 0 0 0 0 51 0 10
2020 Information management 36 28 12 9 12 3 0 66 22 34
2020 Information technology 35 44 14 5 0 2 0 81 5 105
2020 Internal audit 21 53 20 6 0 0 0 74 6 15
2020 Evaluation 37 51 6 6 0 0 0 88 6 16
2020 Data sciences 32 48 13 3 4 0 0 80 7 21
2020 Policy 30 42 17 8 1 2 0 73 9 64
2020 Project management 24 64 10 2 0 0 0 88 2 61
2020 Other services to the public 22 42 18 8 5 3 0 67 14 292
2020 None of the above 24 39 21 9 3 5 0 66 12 231
2019 Client contact centre 19 35 22 14 6 3 0 56 21 247
2019 Health care practitioners 14 44 16 15 9 1 0 60 24 200
2019 Communications or public affairs 25 50 15 4 0 6 0 80 5 63
2019 Access to information and privacy 54 34 9 3 0 0 0 89 3 30
2019 Security 29 41 20 10 0 0 0 71 10 10
2019 Legal services 23 43 12 8 6 8 0 72 15 51
2019 Administration and operations 17 44 16 13 6 3 0 63 20 505
2019 Human resources 25 43 18 11 1 2 0 69 12 114
2019 Financial management 10 51 17 11 9 3 0 62 21 77
2019 Procurement 11 56 24 9 0 0 0 67 9 12
2019 Information management 28 36 8 17 12 0 0 64 28 34
2019 Information technology 27 49 18 2 1 2 0 78 3 103
2019 Internal audit 56 36 8 0 0 0 0 92 0 11
2019 Evaluation 31 17 9 0 37 6 0 52 39 11
2019 Data sciences 22 63 15 0 0 0 0 85 0 16
2019 Policy 12 56 24 5 3 0 0 68 8 60
2019 Project management 21 54 10 6 7 1 0 76 14 65
2019 Other services to the public 17 36 16 18 11 2 0 54 30 222
2019 None of the above 17 39 16 15 9 2 0 58 25 243
2018 Client contact centre 15 30 19 16 16 4 0 46 34 147
2018 Health care practitioners 12 27 24 19 15 3 0 41 35 141
2018 Communications or public affairs 18 27 33 9 10 2 0 47 19 42
2018 Access to information and privacy 42 36 17 0 5 0 0 78 5 26
2018 Security 9 83 8 0 0 0 0 92 0 11
2018 Legal services 17 45 18 17 3 0 0 62 20 57
2018 Administration and operations 14 37 23 12 8 5 0 54 21 376
2018 Human resources 20 41 27 7 2 3 0 63 9 72
2018 Financial management 17 40 23 11 6 2 0 59 18 50
2018 Information management 31 33 18 13 5 0 0 64 18 23
2018 Information technology 29 43 18 5 4 2 0 73 8 84
2018 Evaluation 16 76 0 8 0 0 0 92 8 12
2018 Data sciences 0 52 0 34 7 7 0 56 44 13
2018 Policy 16 33 35 9 5 2 0 51 14 44
2018 Project management 14 43 20 7 9 7 0 61 17 44
2018 Other services to the public 14 29 20 23 13 1 0 43 37 182
2018 None of the above 16 35 22 15 7 5 1 53 23 153

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 44 37 10 3 5 0 0 82 8 165
2022 Health care practitioners 46 34 7 8 6 0 0 80 13 280
2022 Communications or public affairs 50 32 1 6 10 0 0 82 17 65
2022 Access to information and privacy 69 4 4 23 0 0 0 73 23 20
2022 Security 74 26 0 0 0 0 0 100 0 10
2022 Legal services 55 27 9 4 5 0 0 81 9 50
2022 Administration and operations 53 31 5 8 3 0 0 85 10 475
2022 Human resources 56 29 7 6 3 0 0 84 9 95
2022 Financial management 53 27 4 8 9 0 0 80 16 65
2022 Information management 51 34 5 5 6 0 0 85 10 35
2022 Information technology 47 36 7 5 5 0 0 83 10 115
2022 Internal audit 51 31 10 0 0 7 0 89 0 15
2022 Evaluation 58 28 13 0 0 0 0 87 0 15
2022 Data sciences 57 19 9 10 5 0 0 76 15 20
2022 Policy 53 23 8 7 8 0 0 77 16 70
2022 Project management 59 28 4 7 3 0 0 87 9 75
2022 Other services to the public 37 34 11 8 10 0 0 71 18 220
2022 None of the above 50 29 11 6 4 0 0 78 10 185
2020 Client contact centre 44 33 10 7 5 0 0 78 12 248
2020 Health care practitioners 52 29 9 7 3 0 0 80 10 253
2020 Communications or public affairs 48 28 9 10 5 0 0 76 15 76
2020 Access to information and privacy 82 11 4 0 4 0 0 93 4 28
2020 Security 92 8 0 0 0 0 0 100 0 13
2020 Legal services 54 29 10 4 2 0 2 84 5 57
2020 Administration and operations 54 27 8 7 3 0 0 81 11 600
2020 Human resources 62 22 10 4 2 0 0 84 6 105
2020 Financial management 51 30 8 7 2 0 1 82 10 84
2020 Information management 58 30 6 0 3 3 0 91 3 34
2020 Information technology 60 32 6 2 1 0 0 92 2 104
2020 Internal audit 80 13 0 6 0 0 0 94 6 15
2020 Evaluation 66 29 0 6 0 0 0 94 6 16
2020 Data sciences 68 20 4 8 0 0 0 88 8 21
2020 Policy 47 36 2 11 5 0 0 83 16 64
2020 Project management 61 30 3 5 2 0 0 90 6 61
2020 Other services to the public 51 30 8 8 3 0 0 80 12 293
2020 None of the above 51 27 10 9 3 0 0 78 12 233
2019 Client contact centre 48 26 9 11 5 0 0 75 16 249
2019 Health care practitioners 48 36 6 8 3 0 0 83 10 199
2019 Communications or public affairs 47 38 10 4 0 0 0 85 4 63
2019 Access to information and privacy 90 6 0 4 0 0 0 96 4 29
2019 Security 49 32 10 10 0 0 0 80 10 10
2019 Legal services 58 26 6 4 4 0 2 86 8 51
2019 Administration and operations 46 30 8 9 7 1 0 77 15 499
2019 Human resources 55 30 5 7 1 0 1 87 8 115
2019 Financial management 47 29 9 13 1 0 0 76 14 78
2019 Procurement 38 53 0 0 9 0 0 91 9 10
2019 Information management 53 27 9 8 0 3 0 83 8 34
2019 Information technology 57 29 5 7 3 0 0 85 10 104
2019 Internal audit 75 25 0 0 0 0 0 100 0 11
2019 Evaluation 57 0 13 30 0 0 0 57 30 11
2019 Data sciences 47 36 17 0 0 0 0 83 0 15
2019 Policy 60 28 6 5 0 0 0 89 5 60
2019 Project management 53 36 1 7 1 0 0 90 9 65
2019 Other services to the public 41 35 7 12 4 1 0 76 16 222
2019 None of the above 45 30 9 9 6 0 0 76 15 243
2018 Client contact centre 40 30 9 12 9 0 0 70 21 148
2018 Health care practitioners 41 31 11 10 7 0 0 72 17 143
2018 Communications or public affairs 45 28 12 11 3 0 0 74 14 41
2018 Access to information and privacy 85 11 0 3 0 0 0 97 3 26
2018 Security 60 32 8 0 0 0 0 92 0 11
2018 Legal services 53 28 10 3 3 0 3 83 7 59
2018 Administration and operations 41 33 10 8 7 0 0 74 16 381
2018 Human resources 38 31 8 17 5 0 0 70 23 72
2018 Financial management 42 37 12 6 4 0 0 78 10 50
2018 Information management 45 29 18 4 4 0 0 74 8 23
2018 Information technology 53 24 13 8 1 1 0 77 10 84
2018 Evaluation 48 52 0 0 0 0 0 100 0 12
2018 Data sciences 48 31 7 7 0 7 0 85 8 13
2018 Policy 59 29 0 7 5 0 0 87 13 44
2018 Project management 54 30 7 5 4 0 0 84 9 44
2018 Other services to the public 28 36 14 9 14 1 0 64 23 179
2018 None of the above 36 34 10 11 9 1 1 71 19 153

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 38 30 11 7 10 0 3 70 18 165
2022 Health care practitioners 30 27 14 12 13 1 3 59 26 285
2022 Communications or public affairs 43 26 19 2 9 0 0 69 11 65
2022 Access to information and privacy 39 36 8 13 4 0 0 76 16 20
2022 Security 0 53 27 0 0 0 20 67 0 10
2022 Legal services 10 40 23 10 15 0 2 51 26 50
2022 Administration and operations 39 30 15 8 8 0 0 69 16 475
2022 Human resources 38 23 15 14 9 1 0 62 23 95
2022 Financial management 48 21 16 9 6 0 0 69 15 65
2022 Information management 51 32 9 2 3 0 3 85 5 35
2022 Information technology 47 36 8 3 4 0 2 85 7 115
2022 Internal audit 43 42 7 8 0 0 0 85 8 15
2022 Evaluation 51 33 5 6 6 0 0 84 12 15
2022 Data sciences 28 44 16 8 5 0 0 72 12 20
2022 Policy 43 27 13 7 7 0 3 73 14 70
2022 Project management 30 36 16 12 7 0 0 66 19 75
2022 Other services to the public 23 21 19 17 18 1 1 45 35 220
2022 None of the above 32 25 25 8 9 0 1 58 17 185
2020 Client contact centre 46 25 13 8 5 0 3 73 13 246
2020 Health care practitioners 40 25 15 7 10 1 2 66 18 253
2020 Communications or public affairs 38 30 14 13 5 0 0 68 18 76
2020 Access to information and privacy 46 25 18 7 0 3 0 74 7 28
2020 Security 44 48 7 0 0 0 0 93 0 13
2020 Legal services 33 24 27 8 8 0 0 57 16 60
2020 Administration and operations 39 27 17 9 7 1 1 67 16 601
2020 Human resources 27 26 27 13 5 0 1 53 19 102
2020 Financial management 44 27 18 8 4 0 0 71 11 83
2020 Procurement 44 34 8 8 8 0 0 77 15 10
2020 Information management 36 44 14 3 0 0 3 82 3 33
2020 Information technology 42 32 16 5 5 0 0 74 10 104
2020 Internal audit 67 20 6 7 0 0 0 87 7 15
2020 Evaluation 40 30 0 12 0 12 6 85 15 15
2020 Data sciences 34 45 17 0 4 0 0 79 4 21
2020 Policy 37 27 19 11 5 0 2 65 16 64
2020 Project management 30 39 15 12 3 0 0 70 15 59
2020 Other services to the public 26 25 20 14 14 1 1 52 28 291
2020 None of the above 32 25 20 6 14 2 1 58 21 233
2019 Client contact centre 40 25 15 10 9 1 1 66 19 250
2019 Health care practitioners 29 20 22 11 14 0 4 50 27 200
2019 Communications or public affairs 35 35 20 7 3 0 0 70 11 62
2019 Access to information and privacy 43 27 16 6 4 3 0 73 11 30
2019 Security 0 90 10 0 0 0 0 90 0 10
2019 Legal services 30 33 9 10 16 0 2 64 26 51
2019 Administration and operations 33 25 21 12 8 0 1 59 20 502
2019 Human resources 26 35 16 16 7 0 1 61 23 115
2019 Financial management 41 37 10 9 3 0 0 78 12 78
2019 Procurement 18 39 17 18 8 0 0 57 27 11
2019 Information management 49 32 8 6 6 0 0 81 12 34
2019 Information technology 32 34 19 10 5 0 0 66 15 105
2019 Internal audit 65 25 10 0 0 0 0 90 0 11
2019 Evaluation 24 26 36 14 0 0 0 50 14 11
2019 Data sciences 34 45 9 12 0 0 0 79 12 16
2019 Policy 34 37 16 7 5 0 2 72 12 60
2019 Project management 23 40 17 11 9 0 0 63 20 65
2019 Other services to the public 22 16 18 15 29 0 0 38 44 219
2019 None of the above 30 24 20 9 13 1 1 56 23 243
2018 Client contact centre 33 28 12 11 13 0 3 62 25 147
2018 Health care practitioners 26 19 18 16 20 0 1 45 36 143
2018 Communications or public affairs 36 21 19 17 7 0 0 58 24 42
2018 Access to information and privacy 41 40 12 3 4 0 0 81 8 26
2018 Security 23 51 17 8 0 0 0 75 8 11
2018 Legal services 38 17 20 10 16 0 0 54 26 59
2018 Administration and operations 32 23 21 13 9 0 1 56 23 380
2018 Human resources 20 16 26 20 18 0 1 36 38 72
2018 Financial management 32 46 7 9 4 0 2 79 13 50
2018 Information management 57 17 13 9 4 0 0 74 13 23
2018 Information technology 28 40 17 8 6 1 0 69 14 84
2018 Evaluation 34 32 24 0 10 0 0 66 10 12
2018 Data sciences 22 34 38 7 0 0 0 55 7 13
2018 Policy 23 54 7 7 10 0 0 77 16 43
2018 Project management 35 29 18 7 11 0 0 63 18 44
2018 Other services to the public 13 16 19 18 31 2 0 30 51 182
2018 None of the above 26 21 21 16 15 0 1 48 31 153

Question 29. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).

The question content has been modified from the 2020 PSES, see Question number concordance
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 59 25 5 2 6 1 2 87 8 165
2022 Health care practitioners 68 19 3 4 3 2 2 89 8 285
2022 Communications or public affairs 68 22 3 3 0 1 3 94 4 65
2022 Access to information and privacy 84 11 0 0 5 0 0 95 5 20
2022 Security 75 9 8 8 0 0 0 84 8 10
2022 Legal services 72 17 7 2 0 0 2 91 2 50
2022 Administration and operations 70 17 5 3 2 2 1 90 4 475
2022 Human resources 90 8 0 1 1 0 0 98 2 95
2022 Financial management 69 23 3 2 3 0 0 92 5 65
2022 Information management 65 21 4 5 3 3 0 88 8 35
2022 Information technology 77 18 2 0 0 2 1 98 0 115
2022 Internal audit 83 17 0 0 0 0 0 100 0 15
2022 Evaluation 71 23 0 6 0 0 0 94 6 15
2022 Data sciences 81 9 10 0 0 0 0 90 0 20
2022 Policy 73 18 1 5 1 0 1 93 6 70
2022 Project management 72 17 4 0 3 0 3 93 3 75
2022 Other services to the public 54 26 5 4 7 1 1 83 12 220
2022 None of the above 73 17 6 1 1 3 0 92 2 185

Mobility and retention

Question 56_1. Do you intend to leave your current position in the next two years?

The question content has been modified from the 2020 PSES, see Question number concordance
In order to make historical trend analysis, Q56 has followed same format as last year. This means Q56_1 is same as Q53 in the 2020 PSES, and Q56_2 is same as Q54 in the 2020 PSES.
Survey year Demographic Yes
(%)		 No
(%)		 Unsure
(%)		 Total responses
2022 Client contact centre 38 32 30 165
2022 Health care practitioners 32 42 25 285
2022 Communications or public affairs 36 28 36 65
2022 Access to information and privacy 41 40 19 20
2022 Security 0 18 82 10
2022 Legal services 32 40 28 50
2022 Administration and operations 37 32 31 475
2022 Human resources 38 25 36 95
2022 Financial management 40 38 22 65
2022 Information management 39 30 31 35
2022 Information technology 33 34 32 115
2022 Internal audit 28 37 35 15
2022 Evaluation 39 14 48 15
2022 Data sciences 23 18 59 20
2022 Policy 61 15 24 70
2022 Project management 44 26 30 75
2022 Other services to the public 41 24 35 220
2022 None of the above 40 27 34 185
2020 Client contact centre 24 46 30 248
2020 Health care practitioners 16 58 27 257
2020 Communications or public affairs 28 43 29 76
2020 Access to information and privacy 21 59 21 29
2020 Security 16 55 30 13
2020 Legal services 20 56 24 60
2020 Administration and operations 23 38 39 601
2020 Human resources 35 38 27 105
2020 Financial management 21 49 31 84
2020 Procurement 36 34 30 10
2020 Information management 15 41 44 34
2020 Information technology 16 50 34 105
2020 Internal audit 13 54 33 15
2020 Evaluation 11 23 66 16
2020 Data sciences 27 33 40 21
2020 Policy 20 42 38 64
2020 Project management 31 35 34 61
2020 Other services to the public 21 42 37 295
2020 None of the above 24 35 40 233
2019 Client contact centre 30 40 30 249
2019 Health care practitioners 15 51 33 200
2019 Communications or public affairs 27 29 44 63
2019 Access to information and privacy 23 46 31 30
2019 Security 10 71 20 10
2019 Legal services 16 47 38 51
2019 Administration and operations 33 30 37 505
2019 Human resources 32 25 43 115
2019 Financial management 16 39 45 78
2019 Procurement 34 32 35 12
2019 Information management 20 34 46 34
2019 Information technology 19 44 36 105
2019 Internal audit 38 37 25 11
2019 Evaluation 37 39 24 11
2019 Data sciences 34 30 36 16
2019 Policy 34 18 48 60
2019 Project management 29 33 39 65
2019 Other services to the public 25 39 36 222
2019 None of the above 32 35 33 244
2018 Client contact centre 30 37 32 147
2018 Health care practitioners 23 49 28 143
2018 Communications or public affairs 37 20 43 42
2018 Access to information and privacy 19 41 41 26
2018 Security 31 60 9 11
2018 Legal services 18 45 36 58
2018 Administration and operations 28 33 38 380
2018 Human resources 35 28 38 71
2018 Financial management 18 44 38 50
2018 Information management 15 45 40 22
2018 Information technology 11 58 30 84
2018 Evaluation 8 52 40 12
2018 Data sciences 48 22 31 13
2018 Policy 30 32 38 44
2018 Project management 36 28 36 44
2018 Other services to the public 27 36 37 181
2018 None of the above 30 31 39 152

Question 56_2. Please indicate your reason for leaving.

The question content has been modified from the 2020 PSES, see Question number concordance
In order to make historical trend analysis, Q56 has followed same format as last year. This means Q56_1 is same as Q53 in the 2020 PSES, and Q56_2 is same as Q54 in the 2020 PSES.
Survey year Demographic Yes, to retire
(%)		 Yes, to pursue another position within my department or agency
(%)		 Yes, to pursue a position in another department or agency
(%)		 Yes, to pursue a position outside the federal public service
(%)		 Yes, end of my term, casual or student employment
(%)		 Yes, other reason Specify other reason
(%)		 Total responses
2022 Client contact centre 10 37 31 5 6 12 60
2022 Health care practitioners 18 12 16 6 39 9 90
2022 Communications or public affairs 18 36 33 4 9 0 20
2022 Legal services 40 11 38 5 6 0 15
2022 Administration and operations 12 37 22 4 18 6 170
2022 Human resources 10 39 20 6 16 8 30
2022 Financial management 25 47 25 3 0 0 25
2022 Information management 15 13 13 0 48 12 10
2022 Information technology 27 43 16 2 2 11 35
2022 Policy 23 37 27 0 2 11 40
2022 Project management 16 47 27 0 10 0 30
2022 Other services to the public 14 33 31 7 9 5 90
2022 None of the above 19 28 19 1 26 6 70
2020 Client contact centre 21 18 31 5 21 5 57
2020 Health care practitioners 30 22 26 5 18 0 42
2020 Communications or public affairs 9 18 35 5 25 9 21
2020 Legal services 24 24 17 0 36 0 11
2020 Administration and operations 13 35 27 3 17 6 135
2020 Human resources 19 46 21 6 8 0 34
2020 Financial management 22 38 22 12 0 5 18
2020 Information technology 26 61 13 0 0 0 16
2020 Policy 7 62 31 0 0 0 13
2020 Project management 16 46 22 0 16 0 19
2020 Other services to the public 8 37 25 9 14 6 60
2020 None of the above 18 41 17 4 17 4 55
2019 Client contact centre 14 18 37 5 23 3 67
2019 Health care practitioners 34 28 17 4 7 11 29
2019 Communications or public affairs 11 21 27 0 35 6 15
2019 Administration and operations 15 35 22 4 17 6 159
2019 Human resources 26 32 30 0 3 10 36
2019 Financial management 8 47 8 8 21 8 11
2019 Information technology 20 23 30 0 18 10 19
2019 Policy 20 45 16 4 14 0 19
2019 Project management 0 43 16 21 10 11 17
2019 Other services to the public 22 18 34 3 12 10 54
2019 None of the above 22 18 28 4 15 14 73
2018 Client contact centre 20 11 46 8 7 7 43
2018 Health care practitioners 23 15 39 11 6 6 33
2018 Communications or public affairs 0 33 45 12 10 0 15
2018 Legal services 18 9 54 9 0 9 11
2018 Administration and operations 16 35 21 0 23 5 105
2018 Human resources 16 61 12 6 4 0 25
2018 Information technology 10 51 39 0 0 0 10
2018 Policy 0 58 26 0 8 8 12
2018 Project management 6 51 19 19 0 5 16
2018 Other services to the public 17 22 47 10 0 4 50
2018 None of the above 18 34 26 9 7 7 45
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 44 39 10 5 2 0 0 83 7 165
2022 Health care practitioners 52 34 7 5 2 0 0 86 7 285
2022 Communications or public affairs 44 40 6 3 6 1 0 85 9 65
2022 Access to information and privacy 75 16 0 0 9 0 0 91 9 20
2022 Security 36 55 9 0 0 0 0 91 0 10
2022 Legal services 63 27 3 5 2 0 0 90 7 50
2022 Administration and operations 56 32 5 5 2 0 0 88 7 475
2022 Human resources 60 31 5 4 0 0 0 91 4 95
2022 Financial management 56 38 1 4 1 0 0 93 5 65
2022 Information management 57 22 5 14 2 0 0 79 16 35
2022 Information technology 54 32 13 1 0 0 0 86 1 115
2022 Internal audit 45 55 0 0 0 0 0 100 0 15
2022 Evaluation 47 40 7 0 6 0 0 87 6 15
2022 Data sciences 50 37 9 4 0 0 0 87 4 20
2022 Policy 27 54 5 12 2 0 0 81 14 70
2022 Project management 52 41 6 1 0 0 0 93 1 75
2022 Other services to the public 44 33 12 6 6 0 0 77 11 220
2022 None of the above 50 33 9 3 4 0 0 84 7 185
2020 Client contact centre 50 38 6 3 3 0 0 88 6 248
2020 Health care practitioners 49 41 7 1 2 0 0 90 3 255
2020 Communications or public affairs 53 38 1 8 0 0 0 91 8 75
2020 Access to information and privacy 58 35 3 0 3 0 0 93 3 29
2020 Security 77 8 7 7 0 0 0 85 7 13
2020 Legal services 61 31 5 2 0 2 0 93 2 60
2020 Administration and operations 55 34 6 4 1 0 0 89 5 602
2020 Human resources 57 30 7 6 0 0 0 87 6 105
2020 Financial management 55 38 3 2 2 0 0 92 5 84
2020 Procurement 62 15 8 8 8 0 0 77 15 10
2020 Information management 47 32 12 6 3 0 0 79 9 34
2020 Information technology 56 36 5 4 0 0 0 91 4 105
2020 Internal audit 60 33 0 6 0 0 0 94 6 15
2020 Evaluation 65 24 11 0 0 0 0 89 0 15
2020 Data sciences 33 47 8 4 8 0 0 79 13 21
2020 Policy 52 39 3 5 0 2 0 92 5 64
2020 Project management 46 44 5 5 0 0 0 90 5 61
2020 Other services to the public 54 34 7 4 1 0 0 88 5 291
2020 None of the above 48 39 8 3 2 0 0 87 5 233
2019 Client contact centre 43 38 12 4 3 0 0 81 7 249
2019 Health care practitioners 43 39 10 4 4 0 0 82 8 200
2019 Communications or public affairs 50 42 4 2 2 0 0 93 3 63
2019 Access to information and privacy 71 25 3 0 0 0 0 97 0 30
2019 Security 39 61 0 0 0 0 0 100 0 10
2019 Legal services 57 37 2 2 2 0 0 94 4 51
2019 Administration and operations 46 33 11 7 3 1 0 79 10 503
2019 Human resources 46 42 7 5 1 0 0 87 6 112
2019 Financial management 43 47 6 2 2 0 0 89 4 77
2019 Procurement 45 55 0 0 0 0 0 100 0 11
2019 Information management 56 25 10 6 3 0 0 81 9 34
2019 Information technology 46 47 4 2 1 0 0 93 3 105
2019 Internal audit 67 33 0 0 0 0 0 100 0 11
2019 Evaluation 54 40 6 0 0 0 0 94 0 11
2019 Data sciences 57 39 0 5 0 0 0 95 5 16
2019 Policy 47 40 12 2 0 0 0 87 2 58
2019 Project management 35 51 6 6 1 0 0 86 8 65
2019 Other services to the public 47 33 11 6 2 0 0 80 9 221
2019 None of the above 40 39 11 7 3 0 0 79 10 244
2018 Client contact centre 42 40 7 6 3 1 0 83 9 147
2018 Health care practitioners 40 37 9 12 1 1 0 77 14 142
2018 Communications or public affairs 35 54 11 0 0 0 0 89 0 42
2018 Access to information and privacy 62 38 0 0 0 0 0 100 0 26
2018 Security 43 49 8 0 0 0 0 92 0 11
2018 Legal services 59 38 2 2 0 0 0 97 2 59
2018 Administration and operations 46 39 8 4 2 1 0 86 6 381
2018 Human resources 48 34 9 8 0 0 0 83 8 72
2018 Financial management 39 46 6 6 2 0 0 86 8 50
2018 Information management 66 22 4 4 4 0 0 88 8 23
2018 Information technology 46 38 13 2 1 0 0 83 4 84
2018 Evaluation 50 50 0 0 0 0 0 100 0 12
2018 Data sciences 38 55 7 0 0 0 0 93 0 13
2018 Policy 45 48 5 2 0 0 0 93 2 44
2018 Project management 42 43 9 5 2 0 0 84 6 44
2018 Other services to the public 42 46 7 4 2 0 0 87 6 181
2018 None of the above 43 44 7 4 2 0 0 86 6 151

Question 37. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 25 40 12 13 6 3 0 67 20 165
2022 Health care practitioners 40 39 10 6 4 1 0 79 11 280
2022 Communications or public affairs 23 33 16 16 9 3 0 57 26 65
2022 Access to information and privacy 40 47 4 4 5 0 0 87 9 20
2022 Security 36 28 28 8 0 0 0 64 8 10
2022 Legal services 24 42 20 8 6 0 0 66 14 50
2022 Administration and operations 32 43 12 7 6 1 0 76 13 475
2022 Human resources 28 45 14 9 4 0 0 73 13 95
2022 Financial management 24 35 19 17 5 0 0 59 22 65
2022 Information management 29 42 17 7 5 0 0 71 12 35
2022 Information technology 28 39 15 12 4 2 0 69 16 115
2022 Internal audit 0 52 15 17 15 0 0 52 32 15
2022 Evaluation 18 51 19 6 6 0 0 69 12 15
2022 Data sciences 18 41 21 11 9 0 0 60 20 20
2022 Policy 12 38 15 24 11 0 0 49 35 70
2022 Project management 31 49 13 5 2 0 0 80 7 75
2022 Other services to the public 23 48 11 10 7 0 0 72 17 220
2022 None of the above 28 39 19 10 3 1 0 68 14 185
2020 Client contact centre 41 41 11 6 2 0 0 81 8 246
2020 Health care practitioners 45 39 8 5 1 1 0 86 6 256
2020 Communications or public affairs 40 51 2 2 4 0 0 91 6 76
2020 Access to information and privacy 55 41 0 0 3 0 0 97 3 29
2020 Security 30 47 23 0 0 0 0 77 0 13
2020 Legal services 41 43 10 2 3 0 0 85 5 59
2020 Administration and operations 44 40 9 4 1 1 0 85 6 601
2020 Human resources 38 44 9 6 2 0 1 83 8 105
2020 Financial management 43 31 19 0 4 4 0 77 4 84
2020 Procurement 52 15 32 0 0 0 0 68 0 10
2020 Information management 30 37 12 12 6 3 0 70 18 33
2020 Information technology 31 43 15 10 1 0 0 75 11 105
2020 Internal audit 40 54 0 6 0 0 0 94 6 15
2020 Evaluation 49 46 6 0 0 0 0 94 0 16
2020 Data sciences 32 49 7 8 4 0 0 81 12 21
2020 Policy 37 41 11 9 2 0 0 78 11 64
2020 Project management 31 46 17 5 2 0 0 77 7 61
2020 Other services to the public 45 39 9 5 2 0 0 85 6 294
2020 None of the above 36 42 12 7 2 1 0 78 9 233
2019 Client contact centre 36 34 17 10 3 0 0 70 12 249
2019 Health care practitioners 31 38 17 8 4 1 0 70 13 198
2019 Communications or public affairs 34 45 15 6 0 0 0 79 6 63
2019 Access to information and privacy 43 41 3 3 0 10 0 93 3 30
2019 Security 20 61 10 10 0 0 0 80 10 10
2019 Legal services 41 35 12 10 2 0 0 76 12 51
2019 Administration and operations 25 47 15 8 4 1 0 73 12 504
2019 Human resources 33 49 13 3 2 0 0 83 5 115
2019 Financial management 28 51 17 2 0 1 0 80 2 77
2019 Procurement 8 61 32 0 0 0 0 68 0 12
2019 Information management 32 45 18 6 0 0 0 76 6 34
2019 Information technology 28 46 14 9 1 2 0 75 10 105
2019 Internal audit 41 23 9 28 0 0 0 63 28 10
2019 Evaluation 7 55 0 7 31 0 0 62 38 11
2019 Data sciences 21 45 29 0 5 0 0 66 5 16
2019 Policy 24 45 10 13 7 2 0 70 20 59
2019 Project management 17 62 16 1 3 0 0 79 4 65
2019 Other services to the public 27 42 16 13 3 0 0 69 16 222
2019 None of the above 23 40 18 11 6 0 1 63 18 244
2018 Client contact centre 25 37 17 15 7 0 0 62 21 146
2018 Health care practitioners 18 39 21 14 6 3 0 58 21 142
2018 Communications or public affairs 17 35 23 22 3 0 0 52 25 41
2018 Access to information and privacy 38 50 9 3 0 0 0 88 3 26
2018 Security 26 52 15 8 0 0 0 77 8 11
2018 Legal services 31 51 10 7 2 0 0 82 8 57
2018 Administration and operations 26 44 17 8 4 1 0 71 12 378
2018 Human resources 30 46 15 8 1 0 0 76 9 72
2018 Financial management 19 47 19 14 2 0 0 66 16 50
2018 Information management 36 33 14 4 13 0 0 69 17 23
2018 Information technology 22 48 16 9 2 2 0 71 12 84
2018 Evaluation 26 42 8 24 0 0 0 68 24 12
2018 Data sciences 8 44 25 15 8 0 0 52 23 12
2018 Policy 19 58 12 7 5 0 0 77 11 44
2018 Project management 21 48 18 7 6 0 0 68 13 44
2018 Other services to the public 23 45 12 14 7 0 0 67 21 180
2018 None of the above 23 49 12 10 4 2 0 74 14 152

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 17 30 24 12 13 0 3 26 49 165
2022 Health care practitioners 13 21 31 19 13 1 2 33 35 285
2022 Communications or public affairs 16 31 25 17 11 0 0 28 46 65
2022 Access to information and privacy 9 0 31 21 31 0 8 56 10 20
2022 Security 17 19 64 0 0 0 0 0 36 10
2022 Legal services 14 25 29 19 10 0 3 29 41 50
2022 Administration and operations 13 21 34 17 12 1 2 30 35 470
2022 Human resources 14 19 39 12 16 0 0 27 33 95
2022 Financial management 10 19 31 27 11 0 1 39 29 65
2022 Information management 5 24 52 10 10 0 0 20 29 35
2022 Information technology 9 26 43 15 4 0 2 20 35 115
2022 Internal audit 0 10 24 51 15 0 0 66 10 15
2022 Evaluation 6 23 39 20 6 6 0 27 31 15
2022 Data sciences 5 28 32 30 0 0 6 32 34 20
2022 Policy 22 36 27 10 4 0 1 15 58 70
2022 Project management 11 24 40 12 10 0 3 22 36 75
2022 Other services to the public 27 30 27 9 6 0 0 15 57 220
2022 None of the above 19 27 31 15 6 0 2 21 47 185
2020 Client contact centre 8 22 29 19 18 1 3 39 31 248
2020 Health care practitioners 12 18 27 22 14 5 2 39 32 257
2020 Communications or public affairs 6 19 46 14 14 0 0 28 26 76
2020 Access to information and privacy 0 17 21 42 14 0 7 60 18 29
2020 Security 15 7 32 38 7 0 0 45 22 13
2020 Legal services 8 22 34 22 10 0 3 33 31 60
2020 Administration and operations 9 22 32 19 14 2 2 34 33 603
2020 Human resources 16 23 33 25 3 0 0 28 39 105
2020 Financial management 8 23 23 30 13 1 1 45 32 83
2020 Procurement 19 15 15 36 15 0 0 51 34 10
2020 Information management 4 18 44 15 15 0 3 32 23 33
2020 Information technology 9 25 39 21 6 1 0 26 34 104
2020 Internal audit 7 7 20 54 13 0 0 67 14 15
2020 Evaluation 0 5 43 23 6 17 6 37 7 16
2020 Data sciences 8 28 30 23 11 0 0 34 36 21
2020 Policy 11 30 31 19 8 2 0 27 41 64
2020 Project management 7 23 57 6 5 0 2 12 30 61
2020 Other services to the public 14 19 35 16 12 2 3 29 34 294
2020 None of the above 14 23 35 14 10 3 1 24 39 231
2019 Client contact centre 11 32 26 18 9 1 4 28 45 249
2019 Health care practitioners 12 28 39 12 7 0 1 20 40 198
2019 Communications or public affairs 4 33 43 16 4 0 0 20 37 63
2019 Access to information and privacy 3 22 18 20 37 0 0 57 25 30
2019 Security 0 29 71 0 0 0 0 0 29 10
2019 Legal services 10 14 30 29 14 0 2 44 25 50
2019 Administration and operations 18 25 36 13 7 0 1 20 43 505
2019 Human resources 17 30 27 18 7 1 0 25 47 115
2019 Financial management 4 23 35 28 9 0 0 38 28 78
2019 Procurement 8 35 27 8 22 0 0 30 43 11
2019 Information management 17 28 33 19 0 0 3 20 46 34
2019 Information technology 11 27 40 17 4 0 1 20 39 105
2019 Internal audit 0 8 62 21 10 0 0 30 8 11
2019 Evaluation 7 43 33 17 0 0 0 17 50 11
2019 Data sciences 16 14 54 16 0 0 0 16 30 16
2019 Policy 10 32 44 11 3 0 0 15 42 60
2019 Project management 17 34 41 5 5 0 0 9 50 65
2019 Other services to the public 19 29 27 17 6 1 1 23 49 220
2019 None of the above 21 21 33 14 10 1 0 24 43 243
2018 Client contact centre 14 40 25 11 4 1 4 16 57 148
2018 Health care practitioners 14 32 36 12 4 0 3 17 47 143
2018 Communications or public affairs 15 36 38 5 5 0 2 10 51 42
2018 Access to information and privacy 3 16 35 28 13 0 5 43 20 26
2018 Security 9 0 60 17 15 0 0 31 9 11
2018 Legal services 9 24 31 30 6 0 0 36 33 59
2018 Administration and operations 14 27 33 17 7 0 2 24 42 378
2018 Human resources 18 36 28 11 7 0 0 18 54 72
2018 Financial management 12 22 39 22 5 0 0 27 34 50
2018 Information management 13 20 42 12 13 0 0 25 33 23
2018 Information technology 14 30 36 11 5 2 2 16 45 84
2018 Evaluation 0 18 58 24 0 0 0 24 18 12
2018 Data sciences 34 29 11 7 7 0 12 16 71 13
2018 Policy 20 36 21 14 2 7 0 17 61 44
2018 Project management 6 49 27 14 2 2 0 16 56 44
2018 Other services to the public 16 39 29 10 5 1 0 15 56 182
2018 None of the above 12 26 42 11 7 1 1 19 39 151

Question 18b. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 16 25 29 12 9 2 7 23 44 165
2022 Health care practitioners 8 16 30 21 17 3 5 42 26 285
2022 Communications or public affairs 28 16 30 15 11 0 0 26 45 65
2022 Access to information and privacy 5 15 8 28 35 4 5 70 22 20
2022 Security 26 28 36 0 0 0 10 0 60 10
2022 Legal services 9 9 42 22 12 0 5 36 20 50
2022 Administration and operations 11 19 32 20 12 1 5 34 32 470
2022 Human resources 18 23 28 16 14 0 1 30 42 95
2022 Financial management 2 13 42 22 20 0 0 43 15 65
2022 Information management 15 14 36 26 9 0 0 35 29 35
2022 Information technology 14 20 39 17 6 1 4 23 36 115
2022 Internal audit 8 0 38 39 15 0 0 53 8 15
2022 Evaluation 12 12 58 18 0 0 0 18 23 15
2022 Data sciences 13 18 34 20 9 0 6 31 33 20
2022 Policy 19 27 29 21 2 0 1 23 47 70
2022 Project management 19 29 26 13 5 3 6 19 52 75
2022 Other services to the public 15 21 36 15 10 2 3 25 37 220
2022 None of the above 12 24 32 16 10 1 5 28 38 185
2020 Client contact centre 13 19 28 20 15 2 3 37 34 245
2020 Health care practitioners 8 19 22 25 17 5 3 46 30 257
2020 Communications or public affairs 15 24 31 15 15 0 0 30 39 76
2020 Access to information and privacy 6 7 33 22 21 0 11 48 15 28
2020 Security 15 18 53 7 7 0 0 15 32 13
2020 Legal services 6 7 18 46 18 2 3 68 14 60
2020 Administration and operations 7 16 31 23 17 3 3 42 25 602
2020 Human resources 19 19 34 17 8 2 0 26 39 104
2020 Financial management 8 14 24 35 15 1 4 52 23 84
2020 Procurement 8 17 15 26 34 0 0 60 25 10
2020 Information management 12 21 39 10 12 3 3 23 35 34
2020 Information technology 7 15 37 35 7 0 0 42 21 105
2020 Internal audit 6 7 47 33 7 0 0 39 13 15
2020 Evaluation 0 0 33 34 11 17 6 58 0 16
2020 Data sciences 4 20 31 26 19 0 0 45 24 21
2020 Policy 6 25 40 16 9 3 0 26 33 63
2020 Project management 11 36 31 14 5 2 0 20 48 61
2020 Other services to the public 9 16 30 23 15 4 3 41 27 294
2020 None of the above 10 19 31 18 15 3 3 36 31 231
2019 Client contact centre 11 25 31 14 10 3 6 26 40 248
2019 Health care practitioners 13 26 30 20 11 0 1 31 39 198
2019 Communications or public affairs 19 29 28 12 10 0 2 22 49 63
2019 Access to information and privacy 8 9 26 38 20 0 0 58 16 30
2019 Security 10 61 20 0 10 0 0 10 71 10
2019 Legal services 2 12 25 25 30 4 2 59 15 49
2019 Administration and operations 14 23 30 20 9 1 2 30 39 504
2019 Human resources 23 21 25 19 7 3 2 27 46 113
2019 Financial management 5 11 53 16 10 4 1 27 17 76
2019 Procurement 10 51 17 0 22 0 0 22 61 11
2019 Information management 8 5 35 20 23 3 6 47 15 34
2019 Information technology 6 25 38 23 5 1 2 30 31 105
2019 Internal audit 9 0 68 23 0 0 0 23 9 10
2019 Evaluation 31 7 49 13 0 0 0 13 38 11
2019 Data sciences 5 14 52 29 0 0 0 29 19 16
2019 Policy 11 22 44 14 8 0 0 22 34 59
2019 Project management 17 33 25 13 11 0 1 24 51 65
2019 Other services to the public 12 22 29 22 12 0 1 35 35 221
2019 None of the above 16 18 29 19 13 1 4 34 36 244
2018 Client contact centre 20 31 24 13 7 0 4 21 54 148
2018 Health care practitioners 17 23 30 20 7 1 2 28 41 143
2018 Communications or public affairs 34 34 13 15 4 0 0 19 68 42
2018 Access to information and privacy 0 8 34 33 20 0 5 56 9 26
2018 Security 17 26 17 32 8 0 0 40 43 11
2018 Legal services 3 18 28 33 17 0 0 50 21 58
2018 Administration and operations 11 24 31 16 11 3 4 30 37 376
2018 Human resources 9 36 27 17 10 0 0 28 45 71
2018 Financial management 7 18 41 24 9 0 0 33 25 50
2018 Information management 11 21 26 21 21 0 0 42 32 23
2018 Information technology 14 23 35 20 2 1 4 24 39 84
2018 Evaluation 18 16 56 10 0 0 0 10 34 12
2018 Data sciences 21 21 50 7 0 0 0 7 43 13
2018 Policy 20 25 38 10 7 0 0 17 45 44
2018 Project management 25 30 27 9 7 2 0 16 56 44
2018 Other services to the public 18 26 33 15 6 2 0 21 45 182
2018 None of the above 19 23 31 19 6 0 3 26 43 150

Question 18c. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 11 19 26 16 21 0 7 40 33 165
2022 Health care practitioners 11 14 25 25 21 1 3 48 26 280
2022 Communications or public affairs 20 17 29 27 7 0 0 34 37 65
2022 Access to information and privacy 7 4 29 17 43 0 0 60 11 20
2022 Security 0 8 63 18 0 0 10 21 9 10
2022 Legal services 6 19 23 28 17 0 7 48 27 50
2022 Administration and operations 7 14 27 31 18 1 3 50 22 470
2022 Human resources 9 13 31 27 19 0 1 47 22 95
2022 Financial management 4 17 30 32 17 0 0 49 21 65
2022 Information management 10 13 29 19 28 0 0 47 24 35
2022 Information technology 3 15 29 37 13 0 4 52 18 115
2022 Internal audit 0 8 26 41 25 0 0 66 8 15
2022 Evaluation 6 0 49 34 12 0 0 45 6 15
2022 Data sciences 5 15 39 32 5 0 6 39 20 20
2022 Policy 27 25 19 21 5 0 3 26 54 70
2022 Project management 6 16 36 21 18 0 3 40 23 75
2022 Other services to the public 17 19 27 21 13 1 2 35 37 220
2022 None of the above 11 17 25 31 10 1 4 44 30 185
2020 Client contact centre 7 10 23 27 27 2 4 58 18 246
2020 Health care practitioners 5 10 22 27 27 5 3 59 17 256
2020 Communications or public affairs 14 19 34 22 12 0 0 34 32 75
2020 Access to information and privacy 0 14 29 39 14 0 3 55 15 28
2020 Security 10 15 23 44 7 0 0 52 25 13
2020 Legal services 5 5 16 40 29 2 3 73 10 60
2020 Administration and operations 6 12 28 27 22 2 3 52 19 595
2020 Human resources 8 17 32 32 9 2 0 43 25 105
2020 Financial management 4 16 23 33 23 0 1 57 20 83
2020 Procurement 15 8 15 21 41 0 0 62 23 10
2020 Information management 4 9 27 45 9 0 6 57 13 33
2020 Information technology 5 17 29 34 13 1 0 48 22 102
2020 Internal audit 7 6 14 60 13 0 0 73 13 15
2020 Evaluation 0 5 11 50 22 11 0 81 6 16
2020 Data sciences 13 20 29 28 11 0 0 39 32 21
2020 Policy 3 29 32 19 18 0 0 36 32 63
2020 Project management 8 16 49 22 4 0 2 26 25 58
2020 Other services to the public 7 13 29 23 22 4 2 48 21 293
2020 None of the above 9 11 29 25 18 3 4 46 22 230
2019 Client contact centre 11 14 24 26 18 1 7 47 27 246
2019 Health care practitioners 10 15 32 24 16 0 2 41 26 200
2019 Communications or public affairs 4 20 41 25 11 0 0 35 24 63
2019 Access to information and privacy 3 13 27 30 27 0 0 57 16 30
2019 Security 10 10 51 29 0 0 0 29 20 10
2019 Legal services 6 10 22 34 27 0 2 62 16 51
2019 Administration and operations 6 16 33 28 14 0 2 43 23 499
2019 Human resources 17 20 35 17 9 1 0 27 38 115
2019 Financial management 3 12 35 31 18 1 0 50 15 78
2019 Procurement 17 18 43 0 22 0 0 22 35 11
2019 Information management 3 20 13 33 25 3 3 61 25 34
2019 Information technology 7 16 34 29 13 0 1 42 23 103
2019 Evaluation 7 30 23 33 7 0 0 40 37 11
2019 Data sciences 17 30 35 11 6 0 0 17 48 15
2019 Policy 8 13 44 32 3 0 0 35 20 60
2019 Project management 11 24 33 21 10 0 1 31 35 64
2019 Other services to the public 11 14 31 26 16 0 1 43 26 219
2019 None of the above 12 13 27 23 20 1 2 45 27 242
2018 Client contact centre 14 18 28 23 12 1 5 36 34 147
2018 Health care practitioners 12 19 36 19 13 1 1 32 32 143
2018 Communications or public affairs 19 24 34 19 2 0 2 21 43 42
2018 Access to information and privacy 0 12 40 31 17 0 0 48 12 26
2018 Security 0 9 40 51 0 0 0 51 9 11
2018 Legal services 8 3 27 36 22 0 5 60 12 58
2018 Administration and operations 9 14 32 24 17 1 3 43 24 375
2018 Human resources 12 36 29 17 5 0 0 23 48 72
2018 Financial management 2 15 39 34 9 0 0 44 17 50
2018 Information management 0 12 31 29 29 0 0 58 12 22
2018 Information technology 16 17 30 32 4 0 2 36 33 83
2018 Evaluation 0 24 44 32 0 0 0 32 24 12
2018 Data sciences 28 14 36 14 7 0 0 22 43 13
2018 Policy 11 22 32 28 2 5 0 32 35 44
2018 Project management 11 28 34 21 5 2 0 26 40 44
2018 Other services to the public 15 19 31 22 9 3 1 32 36 175
2018 None of the above 7 23 36 22 11 0 1 34 30 150

Question 18d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 16 19 22 17 20 3 3 40 37 165
2022 Health care practitioners 20 14 20 21 19 2 4 43 36 280
2022 Communications or public affairs 25 13 26 17 16 1 1 34 40 65
2022 Access to information and privacy 4 12 28 21 31 0 5 54 16 20
2022 Security 18 35 19 0 18 0 10 21 59 10
2022 Legal services 32 19 30 6 9 0 5 15 54 50
2022 Administration and operations 12 13 26 20 20 3 5 44 28 470
2022 Human resources 25 18 22 15 17 1 2 33 44 95
2022 Financial management 8 19 31 19 21 0 2 41 28 65
2022 Information management 24 15 26 10 25 0 0 34 40 35
2022 Information technology 15 22 32 17 11 0 3 29 38 115
2022 Internal audit 0 19 33 49 0 0 0 49 19 10
2022 Evaluation 12 12 38 26 12 0 0 38 24 15
2022 Data sciences 13 9 48 25 5 0 0 30 22 20
2022 Policy 16 18 29 22 11 0 4 35 35 70
2022 Project management 13 22 35 14 13 0 3 28 36 75
2022 Other services to the public 25 25 22 14 13 1 1 27 51 215
2022 None of the above 16 24 22 18 15 1 3 35 42 185
2020 Client contact centre 7 15 23 27 22 2 3 53 23 246
2020 Health care practitioners 12 11 23 24 21 5 4 49 26 255
2020 Communications or public affairs 18 20 20 26 15 1 0 42 38 76
2020 Access to information and privacy 7 10 28 28 24 0 3 54 18 29
2020 Security 18 7 38 22 15 0 0 37 25 13
2020 Legal services 11 12 22 24 25 2 4 52 24 60
2020 Administration and operations 9 15 24 24 23 3 3 50 25 599
2020 Human resources 19 21 24 22 11 2 2 34 41 104
2020 Financial management 8 10 19 37 23 0 2 62 19 83
2020 Procurement 8 10 41 0 41 0 0 41 17 10
2020 Information management 21 20 24 12 17 3 3 31 44 34
2020 Information technology 16 14 33 24 11 1 0 36 31 104
2020 Internal audit 13 13 20 40 13 0 0 53 26 15
2020 Evaluation 0 29 11 26 11 17 6 48 37 16
2020 Data sciences 16 4 15 45 15 0 4 63 21 21
2020 Policy 8 22 23 31 16 0 0 47 30 64
2020 Project management 5 23 35 28 5 2 2 34 29 61
2020 Other services to the public 15 16 25 18 19 4 2 39 34 295
2020 None of the above 14 14 29 19 16 4 4 38 31 231
2019 Client contact centre 16 16 25 20 18 2 5 40 33 248
2019 Health care practitioners 15 20 28 20 14 1 1 35 36 199
2019 Communications or public affairs 13 25 21 29 11 1 0 40 39 63
2019 Access to information and privacy 3 9 17 35 30 6 0 69 13 30
2019 Security 10 20 39 22 10 0 0 32 29 10
2019 Legal services 16 20 26 16 19 0 4 36 37 51
2019 Administration and operations 14 19 28 21 15 1 3 37 34 504
2019 Human resources 15 21 24 21 18 1 1 40 36 111
2019 Financial management 11 12 32 26 14 1 4 43 24 78
2019 Procurement 8 17 45 8 22 0 0 30 25 11
2019 Information management 12 19 19 22 26 0 3 50 31 34
2019 Information technology 10 21 30 20 16 2 0 37 32 105
2019 Internal audit 0 32 49 9 10 0 0 19 32 10
2019 Evaluation 0 46 40 7 7 0 0 14 46 11
2019 Data sciences 10 10 32 10 39 0 0 48 20 16
2019 Policy 6 17 42 24 8 2 0 33 24 59
2019 Project management 12 17 34 24 11 2 0 35 30 64
2019 Other services to the public 25 20 24 17 13 1 0 31 45 221
2019 None of the above 16 16 25 19 18 1 4 40 34 241
2018 Client contact centre 29 22 19 17 9 1 4 27 53 148
2018 Health care practitioners 25 19 32 14 6 1 2 21 46 143
2018 Communications or public affairs 21 23 30 18 6 0 2 24 45 42
2018 Access to information and privacy 8 12 47 14 17 0 3 31 20 26
2018 Security 0 40 26 26 9 0 0 34 40 11
2018 Legal services 20 20 37 15 3 0 5 19 42 58
2018 Administration and operations 16 25 28 15 11 2 2 28 43 376
2018 Human resources 30 43 11 8 7 0 0 15 74 72
2018 Financial management 10 32 26 24 5 2 0 30 43 50
2018 Information management 25 7 26 21 21 0 0 42 32 23
2018 Information technology 18 29 34 15 1 1 2 16 48 83
2018 Evaluation 10 32 34 24 0 0 0 24 42 12
2018 Data sciences 7 14 52 7 7 0 12 16 24 13
2018 Policy 16 28 36 14 2 5 0 17 45 44
2018 Project management 13 36 39 5 5 2 0 9 51 44
2018 Other services to the public 29 32 20 10 5 3 1 16 64 182
2018 None of the above 23 20 27 19 10 1 0 29 43 151

Question 18e. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 22 28 20 11 12 2 4 25 53 165
2022 Health care practitioners 8 16 22 20 19 7 8 46 28 280
2022 Communications or public affairs 14 16 25 17 20 3 5 40 33 65
2022 Access to information and privacy 4 8 16 35 33 4 0 71 13 20
2022 Security 8 0 35 37 10 0 10 52 9 10
2022 Legal services 24 27 19 17 9 0 4 26 54 50
2022 Administration and operations 11 18 24 22 16 4 6 42 31 475
2022 Human resources 12 23 26 17 19 1 3 37 36 95
2022 Financial management 4 15 27 24 22 3 6 50 20 65
2022 Information management 10 13 29 14 29 2 2 45 24 35
2022 Information technology 7 18 25 29 17 1 4 48 25 115
2022 Internal audit 0 10 28 40 22 0 0 61 10 15
2022 Evaluation 12 19 41 12 17 0 0 29 30 15
2022 Data sciences 4 15 13 40 23 0 6 66 20 20
2022 Policy 8 19 29 32 11 0 3 43 27 70
2022 Project management 4 23 27 18 23 1 3 43 29 75
2022 Other services to the public 29 20 21 15 9 3 2 25 52 220
2022 None of the above 15 23 21 17 16 2 7 37 41 185
2020 Client contact centre 10 18 33 17 15 4 3 34 30 244
2020 Health care practitioners 8 11 24 22 17 14 4 48 23 255
2020 Communications or public affairs 8 11 29 26 23 3 0 51 20 76
2020 Access to information and privacy 0 7 22 32 37 0 3 71 7 28
2020 Security 0 15 30 15 40 0 0 55 15 13
2020 Legal services 9 16 33 17 18 5 2 37 27 60
2020 Administration and operations 7 16 27 22 21 5 2 47 25 600
2020 Human resources 8 15 28 31 13 4 1 46 24 105
2020 Financial management 2 9 20 38 26 3 3 67 12 81
2020 Procurement 8 19 23 17 8 26 0 34 35 10
2020 Information management 3 18 32 15 27 3 3 44 22 34
2020 Information technology 6 9 29 39 16 0 1 55 16 105
2020 Internal audit 0 0 26 54 13 7 0 72 0 15
2020 Evaluation 0 17 6 6 38 34 0 66 25 16
2020 Data sciences 4 3 22 32 24 11 4 66 8 21
2020 Policy 5 25 27 28 16 0 0 44 30 64
2020 Project management 5 21 27 33 9 3 2 43 28 59
2020 Other services to the public 11 18 26 19 15 8 2 38 32 293
2020 None of the above 10 16 26 21 17 7 2 42 29 230
2019 Client contact centre 18 21 27 16 11 3 5 29 42 247
2019 Health care practitioners 11 23 28 23 12 2 1 36 35 195
2019 Communications or public affairs 17 16 28 22 13 0 4 37 34 60
2019 Access to information and privacy 3 10 32 17 28 6 3 49 15 30
2019 Security 0 20 29 32 20 0 0 51 20 10
2019 Legal services 6 23 20 29 18 2 2 49 30 49
2019 Administration and operations 12 22 31 17 12 3 4 31 36 505
2019 Human resources 13 13 30 23 17 2 2 42 27 113
2019 Financial management 7 12 32 24 17 5 4 44 21 78
2019 Procurement 0 18 45 25 12 0 0 37 18 11
2019 Information management 17 22 14 19 23 3 3 44 41 34
2019 Information technology 8 11 31 33 16 1 0 49 20 105
2019 Internal audit 0 0 30 59 10 0 0 70 0 10
2019 Evaluation 0 30 37 26 7 0 0 33 30 11
2019 Data sciences 5 23 11 27 34 0 0 61 28 16
2019 Policy 13 24 33 20 10 0 0 29 37 59
2019 Project management 9 27 33 16 11 1 2 28 38 64
2019 Other services to the public 19 25 23 22 9 2 0 32 45 220
2019 None of the above 16 19 28 15 15 2 4 32 38 243
2018 Client contact centre 29 22 24 17 5 1 1 23 52 148
2018 Health care practitioners 12 19 28 21 13 3 3 36 34 142
2018 Communications or public affairs 23 17 27 15 7 5 6 25 45 41
2018 Access to information and privacy 8 20 29 18 20 0 5 40 29 26
2018 Security 17 0 34 17 32 0 0 49 17 11
2018 Legal services 10 20 33 28 6 3 0 36 30 59
2018 Administration and operations 13 21 27 21 11 3 4 35 37 378
2018 Human resources 30 35 24 4 7 0 0 11 65 72
2018 Financial management 7 21 36 26 9 0 0 35 29 50
2018 Information management 18 16 17 28 21 0 0 49 34 23
2018 Information technology 8 16 36 27 10 1 2 38 25 82
2018 Evaluation 0 0 34 66 0 0 0 66 0 12
2018 Data sciences 7 41 26 7 7 0 12 16 55 13
2018 Policy 16 28 30 15 7 5 0 23 45 44
2018 Project management 13 28 37 9 9 2 0 19 43 43
2018 Other services to the public 24 24 26 13 7 4 2 21 51 181
2018 None of the above 12 22 35 17 14 1 0 31 34 150

Question 18f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 22 25 27 16 8 0 2 24 48 165
2022 Health care practitioners 17 21 29 16 13 1 3 30 39 280
2022 Communications or public affairs 22 20 27 21 6 0 3 28 44 65
2022 Access to information and privacy 9 0 27 30 31 4 0 63 9 20
2022 Security 8 18 47 9 8 0 10 19 29 10
2022 Legal services 19 28 24 15 11 3 0 27 48 50
2022 Administration and operations 14 19 35 18 11 1 3 30 34 475
2022 Human resources 13 15 37 19 15 0 1 34 29 95
2022 Financial management 2 11 45 20 18 0 4 40 13 65
2022 Information management 22 9 35 17 17 0 0 34 31 35
2022 Information technology 12 23 42 11 9 0 3 21 37 115
2022 Internal audit 0 0 54 31 15 0 0 46 0 15
2022 Evaluation 12 7 51 18 6 6 0 25 20 15
2022 Data sciences 8 18 43 16 9 0 6 27 27 20
2022 Policy 9 28 30 13 13 2 6 28 40 70
2022 Project management 12 15 39 15 14 0 6 31 28 75
2022 Other services to the public 26 28 25 11 7 1 2 19 56 220
2022 None of the above 15 28 26 15 10 1 5 26 46 185
2020 Client contact centre 16 28 29 14 11 1 1 25 45 247
2020 Health care practitioners 12 20 30 19 10 6 2 33 34 256
2020 Communications or public affairs 11 19 35 22 11 1 1 34 30 76
2020 Access to information and privacy 3 7 28 24 32 0 7 60 11 29
2020 Security 7 18 38 22 15 0 0 37 25 13
2020 Legal services 16 15 31 20 15 0 3 36 32 60
2020 Administration and operations 11 19 31 20 13 3 3 35 32 601
2020 Human resources 12 24 32 22 9 1 0 32 36 103
2020 Financial management 3 10 39 30 15 1 1 47 13 81
2020 Procurement 8 10 23 37 23 0 0 60 17 10
2020 Information management 15 15 29 23 14 0 3 39 31 34
2020 Information technology 6 24 38 19 12 2 0 31 30 105
2020 Internal audit 6 6 47 34 7 0 0 41 13 15
2020 Evaluation 0 0 37 35 11 11 5 55 0 16
2020 Data sciences 13 11 35 17 23 0 0 41 24 21
2020 Policy 3 14 57 16 9 0 2 25 17 64
2020 Project management 8 25 40 23 3 0 2 26 33 61
2020 Other services to the public 18 22 31 11 12 4 2 24 42 294
2020 None of the above 19 15 36 12 14 2 2 27 36 230
2019 Client contact centre 18 26 31 13 8 2 2 22 46 249
2019 Health care practitioners 17 28 36 13 6 0 0 19 46 199
2019 Communications or public affairs 16 21 36 19 4 4 0 24 38 63
2019 Access to information and privacy 10 6 15 38 27 3 0 67 17 30
2019 Security 0 22 49 29 0 0 0 29 22 10
2019 Legal services 10 20 28 24 14 0 4 39 31 50
2019 Administration and operations 16 25 34 13 8 1 2 22 42 503
2019 Human resources 18 21 31 21 8 1 1 30 39 115
2019 Financial management 3 15 37 26 13 3 4 41 19 78
2019 Procurement 18 35 17 18 12 0 0 30 53 11
2019 Information management 3 25 33 19 15 3 3 36 29 34
2019 Information technology 14 20 41 22 3 0 1 25 33 105
2019 Internal audit 0 0 90 0 10 0 0 10 0 10
2019 Evaluation 23 14 39 17 7 0 0 24 37 11
2019 Data sciences 15 9 46 15 14 0 0 30 24 16
2019 Policy 11 11 43 23 12 0 0 35 22 59
2019 Project management 21 24 33 9 11 0 1 20 46 65
2019 Other services to the public 27 29 25 15 4 0 0 19 56 222
2019 None of the above 19 25 23 18 11 1 3 30 46 243
2018 Client contact centre 26 29 31 8 3 2 1 11 57 148
2018 Health care practitioners 29 25 30 11 4 0 0 15 55 143
2018 Communications or public affairs 26 20 32 17 0 0 5 18 48 42
2018 Access to information and privacy 8 16 22 29 17 0 8 50 26 26
2018 Security 0 23 51 17 9 0 0 26 23 11
2018 Legal services 6 26 31 26 6 4 0 34 34 59
2018 Administration and operations 16 25 36 14 6 2 2 21 42 378
2018 Human resources 13 35 35 12 5 0 0 18 48 72
2018 Financial management 3 17 55 18 3 2 2 22 21 50
2018 Information management 14 23 13 33 17 0 0 50 37 23
2018 Information technology 14 26 38 18 1 0 2 19 42 83
2018 Evaluation 0 18 58 16 8 0 0 24 18 12
2018 Data sciences 7 41 41 7 4 0 0 11 48 13
2018 Policy 0 26 46 18 5 2 2 24 27 44
2018 Project management 25 29 37 5 2 2 0 7 55 44
2018 Other services to the public 34 26 28 5 5 2 0 10 61 182
2018 None of the above 16 29 34 13 5 1 2 19 46 152

Question 18g. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 8 16 31 26 16 1 1 44 25 165
2022 Health care practitioners 3 13 36 28 18 0 1 47 17 285
2022 Communications or public affairs 4 2 35 39 17 0 2 58 7 65
2022 Access to information and privacy 8 4 31 26 31 0 0 57 12 20
2022 Security 9 20 26 26 10 0 9 39 32 10
2022 Legal services 12 11 42 17 18 0 0 35 23 50
2022 Administration and operations 3 9 35 31 20 0 2 52 13 475
2022 Human resources 1 4 25 44 26 0 0 70 5 95
2022 Financial management 4 4 39 29 24 0 1 53 8 65
2022 Information management 0 17 39 19 24 0 0 44 17 35
2022 Information technology 2 6 25 37 30 0 1 67 8 115
2022 Internal audit 0 8 17 51 23 0 0 74 8 15
2022 Evaluation 0 6 38 26 29 0 0 56 6 15
2022 Data sciences 5 4 38 38 16 0 0 54 8 20
2022 Policy 1 8 38 31 21 0 1 53 9 70
2022 Project management 3 8 21 39 26 0 3 67 11 75
2022 Other services to the public 9 16 37 21 15 0 0 37 26 220
2022 None of the above 5 12 43 25 14 0 1 39 17 185
2020 Client contact centre 7 18 35 23 15 0 1 39 26 248
2020 Health care practitioners 5 11 39 27 14 2 1 43 17 256
2020 Communications or public affairs 8 15 35 32 10 0 0 42 23 76
2020 Access to information and privacy 3 14 34 28 18 0 3 47 18 29
2020 Security 0 7 23 47 22 0 0 70 7 13
2020 Legal services 13 23 40 13 10 2 0 23 36 60
2020 Administration and operations 5 16 40 26 11 1 1 38 21 601
2020 Human resources 4 13 38 31 14 0 0 45 17 105
2020 Financial management 5 15 34 27 19 0 0 46 20 83
2020 Procurement 0 11 30 36 23 0 0 59 11 10
2020 Information management 3 6 37 26 21 3 3 51 10 34
2020 Information technology 1 5 29 42 22 0 0 64 6 105
2020 Internal audit 7 0 40 33 21 0 0 53 7 15
2020 Evaluation 0 6 60 23 6 6 0 30 6 16
2020 Data sciences 0 8 48 18 26 0 0 44 8 21
2020 Policy 0 14 48 25 12 0 0 37 14 64
2020 Project management 3 10 41 22 24 0 0 46 13 61
2020 Other services to the public 8 19 39 20 10 1 2 31 29 295
2020 None of the above 9 16 38 22 13 1 1 36 25 230
2019 Client contact centre 17 30 30 15 6 1 2 21 48 249
2019 Health care practitioners 15 23 43 14 4 0 0 18 39 200
2019 Communications or public affairs 8 28 37 24 5 0 0 28 35 63
2019 Access to information and privacy 3 16 43 14 23 0 0 37 20 30
2019 Security 10 10 39 32 10 0 0 41 20 10
2019 Legal services 23 23 30 17 6 0 0 23 47 51
2019 Administration and operations 12 23 39 17 7 0 1 24 36 504
2019 Human resources 6 23 38 24 9 0 0 33 29 115
2019 Financial management 7 22 45 16 9 0 1 25 30 78
2019 Procurement 0 28 8 55 8 0 0 63 28 11
2019 Information management 3 14 26 22 30 3 3 55 17 34
2019 Information technology 0 2 38 40 17 0 2 59 2 104
2019 Internal audit 0 0 38 51 10 0 0 62 0 10
2019 Evaluation 7 22 9 47 16 0 0 63 29 11
2019 Data sciences 10 14 46 25 5 0 0 30 24 16
2019 Policy 10 21 50 13 7 0 0 19 31 59
2019 Project management 10 13 36 30 11 0 0 40 24 65
2019 Other services to the public 17 30 32 18 3 0 0 21 48 220
2019 None of the above 16 27 30 15 10 1 0 26 44 244

Question 38. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 15 24 14 20 24 1 0 40 45 165
2022 Health care practitioners 17 35 17 14 17 1 0 52 31 280
2022 Communications or public affairs 9 21 19 26 24 1 0 30 51 65
2022 Access to information and privacy 41 38 4 12 5 0 0 79 17 20
2022 Security 18 37 18 19 8 0 0 55 27 10
2022 Legal services 17 39 10 13 21 0 0 56 34 50
2022 Administration and operations 16 33 15 21 15 1 0 49 36 475
2022 Human resources 19 36 14 13 17 0 0 55 31 95
2022 Financial management 6 39 23 18 12 2 0 46 31 65
2022 Information management 13 44 21 14 8 0 0 57 23 35
2022 Information technology 19 29 16 26 6 3 0 49 34 115
2022 Internal audit 15 31 30 17 0 7 0 49 19 15
2022 Evaluation 12 26 17 24 21 0 0 38 45 15
2022 Data sciences 9 6 23 36 25 0 0 15 61 20
2022 Policy 11 19 15 25 30 0 0 29 55 70
2022 Project management 21 27 20 20 9 3 0 49 30 75
2022 Other services to the public 8 23 15 29 26 0 0 30 55 220
2022 None of the above 15 28 16 20 20 0 0 44 41 185
2020 Client contact centre 26 34 14 15 8 3 0 61 25 246
2020 Health care practitioners 27 37 14 14 4 4 0 67 19 252
2020 Communications or public affairs 25 45 9 11 6 4 0 72 18 75
2020 Access to information and privacy 42 48 3 0 3 4 0 93 4 29
2020 Security 22 47 23 7 0 0 0 70 7 13
2020 Legal services 32 39 15 11 3 0 0 71 15 60
2020 Administration and operations 27 37 17 11 6 1 0 65 18 596
2020 Human resources 28 42 11 14 5 1 0 71 18 105
2020 Financial management 24 40 15 11 7 3 0 66 18 82
2020 Procurement 8 62 30 0 0 0 0 70 0 10
2020 Information management 22 34 14 19 5 6 0 59 26 34
2020 Information technology 27 42 12 14 5 1 0 69 19 105
2020 Internal audit 28 59 7 6 0 0 0 87 6 15
2020 Evaluation 21 28 22 12 0 11 6 59 14 16
2020 Data sciences 27 29 12 20 12 0 0 56 32 21
2020 Policy 23 42 16 14 5 0 0 65 19 64
2020 Project management 13 50 15 18 5 0 0 63 23 61
2020 Other services to the public 23 35 15 18 7 2 0 60 26 293
2020 None of the above 25 30 13 21 8 3 0 57 30 231
2019 Client contact centre 11 25 20 25 18 1 0 36 43 249
2019 Health care practitioners 10 27 15 30 18 1 0 38 48 200
2019 Communications or public affairs 20 39 18 13 7 3 0 61 21 63
2019 Access to information and privacy 30 40 8 7 9 7 0 75 17 30
2019 Security 39 22 20 20 0 0 0 61 20 10
2019 Legal services 23 39 10 14 12 2 0 63 26 51
2019 Administration and operations 12 32 19 21 15 1 0 45 36 499
2019 Human resources 21 32 18 17 11 1 0 54 28 114
2019 Financial management 19 36 8 29 8 0 0 55 37 77
2019 Procurement 8 41 24 27 0 0 0 49 27 12
2019 Information management 14 41 11 23 5 6 0 59 29 34
2019 Information technology 15 35 24 18 8 0 0 50 27 105
2019 Internal audit 19 30 33 17 0 0 0 50 17 11
2019 Evaluation 0 41 13 7 38 0 0 41 46 11
2019 Data sciences 21 34 35 5 5 0 0 55 10 16
2019 Policy 11 25 22 24 13 5 0 38 39 60
2019 Project management 6 46 16 19 12 2 0 53 31 65
2019 Other services to the public 9 23 12 29 24 2 0 33 55 221
2019 None of the above 14 27 17 21 19 1 1 42 40 240

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 53 26 7 8 5 1 0 80 13 165
2022 Health care practitioners 58 27 7 5 3 0 0 85 8 285
2022 Communications or public affairs 43 28 8 14 7 0 0 71 21 65
2022 Access to information and privacy 76 4 5 8 7 0 0 80 15 20
2022 Security 65 27 0 0 8 0 0 92 8 10
2022 Legal services 53 23 5 9 8 0 1 77 17 50
2022 Administration and operations 58 24 6 6 4 1 0 83 10 470
2022 Human resources 78 13 4 2 3 0 1 92 5 95
2022 Financial management 58 20 5 11 6 0 0 78 16 65
2022 Information management 53 29 2 6 8 3 0 84 14 35
2022 Information technology 65 20 9 4 1 0 1 86 6 115
2022 Internal audit 58 35 7 0 0 0 0 93 0 15
2022 Evaluation 45 35 14 0 6 0 0 80 6 15
2022 Data sciences 56 14 14 12 4 0 0 70 16 20
2022 Policy 43 29 10 13 3 3 0 74 16 70
2022 Project management 63 23 8 3 3 0 0 87 5 75
2022 Other services to the public 42 31 6 12 7 3 0 74 19 220
2022 None of the above 57 23 8 6 4 2 0 82 11 185
2020 Client contact centre 58 23 8 7 3 1 0 82 10 247
2020 Health care practitioners 55 29 5 5 3 2 1 87 8 256
2020 Communications or public affairs 49 33 6 4 8 0 0 82 11 76
2020 Access to information and privacy 69 14 10 0 3 3 0 86 4 29
2020 Security 62 22 0 16 0 0 0 84 16 13
2020 Legal services 54 28 10 6 2 0 0 82 8 60
2020 Administration and operations 54 25 8 8 5 1 0 79 13 602
2020 Human resources 62 22 6 6 2 1 0 85 8 105
2020 Financial management 45 28 13 6 8 0 0 73 14 84
2020 Procurement 41 17 19 8 8 8 0 64 16 10
2020 Information management 46 18 9 12 16 0 0 64 28 34
2020 Information technology 62 25 6 4 3 0 0 87 7 104
2020 Internal audit 60 33 0 6 0 0 0 94 6 15
2020 Evaluation 66 17 6 5 0 6 0 88 6 16
2020 Data sciences 67 7 14 13 0 0 0 74 13 21
2020 Policy 56 28 6 6 3 0 0 84 9 64
2020 Project management 55 30 7 2 5 2 0 87 6 61
2020 Other services to the public 54 27 7 7 5 1 0 82 11 294
2020 None of the above 56 20 10 7 5 3 0 78 12 233
2019 Client contact centre 48 32 5 10 4 0 0 80 15 249
2019 Health care practitioners 44 28 16 5 7 0 0 72 12 200
2019 Communications or public affairs 35 40 10 11 4 0 0 75 15 63
2019 Access to information and privacy 73 13 3 4 4 3 0 89 8 30
2019 Security 61 20 0 0 10 10 0 89 11 10
2019 Legal services 44 24 2 20 10 0 0 68 30 51
2019 Administration and operations 43 26 11 11 8 0 0 69 19 506
2019 Human resources 57 25 7 7 2 1 0 83 10 115
2019 Financial management 47 28 11 10 4 0 0 75 14 78
2019 Procurement 30 43 0 18 8 0 0 73 27 11
2019 Information management 44 27 9 9 11 0 0 72 20 34
2019 Information technology 51 33 6 5 6 0 0 83 11 105
2019 Internal audit 75 17 8 0 0 0 0 92 0 11
2019 Evaluation 33 53 7 0 7 0 0 86 7 11
2019 Data sciences 69 25 5 0 0 0 0 95 0 16
2019 Policy 48 28 11 8 3 2 0 77 11 60
2019 Project management 44 36 9 9 3 0 0 79 12 65
2019 Other services to the public 46 24 6 15 8 0 0 71 23 220
2019 None of the above 44 22 12 12 10 0 0 66 22 243
2018 Client contact centre 36 28 11 11 14 1 0 64 25 146
2018 Health care practitioners 29 33 12 13 13 1 0 63 26 143
2018 Communications or public affairs 26 25 12 23 12 2 0 52 35 42
2018 Access to information and privacy 50 22 3 16 8 0 0 72 24 26
2018 Security 43 26 9 23 0 0 0 68 23 11
2018 Legal services 39 36 5 8 12 0 0 75 20 58
2018 Administration and operations 30 34 9 15 10 2 0 65 25 378
2018 Human resources 52 33 8 4 2 1 0 86 6 72
2018 Financial management 34 39 7 10 10 0 0 73 20 50
2018 Information management 52 17 17 5 9 0 0 69 14 23
2018 Information technology 48 35 6 5 5 1 0 84 10 84
2018 Evaluation 34 50 16 0 0 0 0 84 0 12
2018 Data sciences 34 29 11 12 14 0 0 62 26 13
2018 Policy 34 44 2 12 7 0 0 78 19 44
2018 Project management 28 37 15 7 13 0 0 65 20 44
2018 Other services to the public 32 28 9 20 10 1 0 61 30 180
2018 None of the above 40 27 9 12 9 1 1 69 21 153

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 65 23 5 3 3 1 0 89 6 165
2022 Health care practitioners 65 26 4 4 1 0 0 91 6 285
2022 Communications or public affairs 61 21 0 8 10 0 0 82 18 65
2022 Access to information and privacy 73 14 0 9 4 0 0 87 13 20
2022 Security 74 17 9 0 0 0 0 91 0 10
2022 Legal services 52 27 2 14 6 0 0 79 19 50
2022 Administration and operations 66 27 3 2 2 0 0 92 4 470
2022 Human resources 74 23 3 0 0 0 0 97 0 95
2022 Financial management 62 26 4 6 2 0 0 88 8 65
2022 Information management 60 28 8 3 2 0 0 88 5 35
2022 Information technology 71 21 5 1 0 0 1 94 1 115
2022 Internal audit 75 18 0 0 0 7 0 100 0 15
2022 Evaluation 73 27 0 0 0 0 0 100 0 15
2022 Data sciences 71 21 8 0 0 0 0 92 0 20
2022 Policy 64 25 7 1 3 0 0 89 4 70
2022 Project management 63 30 2 3 1 0 0 94 4 75
2022 Other services to the public 50 36 4 5 5 1 0 86 10 220
2022 None of the above 65 27 6 2 1 0 0 91 2 185
2020 Client contact centre 62 31 4 1 2 0 0 93 3 247
2020 Health care practitioners 63 32 2 1 0 0 0 96 2 254
2020 Communications or public affairs 61 20 7 5 5 1 0 82 10 76
2020 Access to information and privacy 71 22 3 0 4 0 0 93 4 27
2020 Security 84 16 0 0 0 0 0 100 0 13
2020 Legal services 67 23 4 6 0 0 0 90 6 60
2020 Administration and operations 62 25 5 5 1 0 0 88 7 603
2020 Human resources 71 23 2 4 0 0 0 94 4 105
2020 Financial management 47 32 5 10 6 0 0 79 16 84
2020 Procurement 59 30 0 11 0 0 0 89 11 10
2020 Information management 49 30 5 9 6 0 0 79 16 34
2020 Information technology 68 25 6 1 1 0 0 93 1 104
2020 Internal audit 87 13 0 0 0 0 0 100 0 15
2020 Evaluation 89 11 0 0 0 0 0 100 0 16
2020 Data sciences 68 32 0 0 0 0 0 100 0 21
2020 Policy 68 26 0 5 2 0 0 94 6 62
2020 Project management 67 25 2 2 3 2 0 93 5 61
2020 Other services to the public 60 30 4 5 2 0 0 90 6 294
2020 None of the above 63 25 5 6 2 0 0 88 7 232
2019 Client contact centre 53 36 4 5 2 0 0 89 7 249
2019 Health care practitioners 50 34 6 7 2 0 0 84 10 198
2019 Communications or public affairs 30 42 11 14 3 0 0 72 17 62
2019 Access to information and privacy 67 26 4 4 0 0 0 92 4 30
2019 Security 51 39 0 0 0 10 0 100 0 10
2019 Legal services 41 29 8 14 6 0 2 72 21 51
2019 Administration and operations 48 31 7 11 4 0 0 79 14 503
2019 Human resources 61 31 2 6 1 0 0 92 6 115
2019 Financial management 54 25 6 9 5 0 0 79 14 78
2019 Procurement 47 37 0 8 8 0 0 83 17 11
2019 Information management 53 28 3 14 3 0 0 81 17 34
2019 Information technology 61 30 4 5 0 0 0 91 5 105
2019 Internal audit 90 10 0 0 0 0 0 100 0 10
2019 Evaluation 49 37 7 7 0 0 0 86 7 11
2019 Data sciences 55 45 0 0 0 0 0 100 0 16
2019 Policy 47 42 6 5 0 0 0 89 5 60
2019 Project management 45 47 6 1 0 0 0 93 1 65
2019 Other services to the public 47 33 6 10 4 0 0 80 14 221
2019 None of the above 48 28 8 10 5 0 0 76 16 241
2018 Client contact centre 32 47 6 11 3 1 0 80 14 147
2018 Health care practitioners 32 42 3 13 9 0 0 74 22 143
2018 Communications or public affairs 31 35 12 11 7 4 0 69 19 42
2018 Access to information and privacy 49 43 3 5 0 0 0 92 5 26
2018 Security 34 43 0 23 0 0 0 77 23 11
2018 Legal services 45 33 6 13 3 0 0 77 16 59
2018 Administration and operations 41 41 7 6 4 0 0 82 10 380
2018 Human resources 69 19 7 5 0 0 0 88 5 72
2018 Financial management 42 28 8 20 2 0 0 70 22 50
2018 Information management 40 37 10 4 9 0 0 77 13 23
2018 Information technology 50 40 6 4 0 1 0 91 4 84
2018 Evaluation 74 18 8 0 0 0 0 92 0 12
2018 Data sciences 41 31 14 14 0 0 0 71 14 13
2018 Policy 57 21 8 13 0 0 0 79 13 44
2018 Project management 46 34 6 12 2 0 0 81 13 44
2018 Other services to the public 38 38 8 12 4 0 0 76 16 181
2018 None of the above 46 28 11 11 4 0 1 74 15 153

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 45 33 12 4 3 1 2 80 8 165
2022 Health care practitioners 55 31 7 3 3 1 0 87 6 280
2022 Communications or public affairs 54 30 9 1 5 1 0 85 6 65
2022 Access to information and privacy 74 18 0 4 4 0 0 92 8 20
2022 Security 74 18 0 8 0 0 0 92 8 10
2022 Legal services 50 27 8 6 7 1 0 79 13 50
2022 Administration and operations 54 29 11 3 2 2 0 84 5 470
2022 Human resources 70 25 3 1 1 0 0 95 2 95
2022 Financial management 50 27 9 7 5 2 0 79 12 65
2022 Information management 45 25 20 0 7 3 0 72 7 35
2022 Information technology 62 26 4 3 2 3 1 91 5 115
2022 Internal audit 51 42 7 0 0 0 0 93 0 15
2022 Evaluation 68 18 0 0 6 9 0 93 7 15
2022 Data sciences 57 24 6 4 0 9 0 89 5 20
2022 Policy 49 33 9 6 1 2 0 84 7 70
2022 Project management 54 35 5 4 1 0 0 90 5 75
2022 Other services to the public 40 39 8 6 4 4 0 81 10 220
2022 None of the above 54 25 15 2 3 2 0 81 4 185
2020 Client contact centre 47 30 12 3 2 3 1 81 6 246
2020 Health care practitioners 49 36 8 2 0 3 1 89 3 254
2020 Communications or public affairs 53 33 8 3 4 0 0 86 6 74
2020 Access to information and privacy 80 11 3 0 3 3 0 93 4 29
2020 Security 77 7 16 0 0 0 0 84 0 13
2020 Legal services 53 35 7 2 2 2 0 90 4 59
2020 Administration and operations 48 33 10 5 2 2 0 83 7 601
2020 Human resources 59 32 6 2 1 1 0 92 3 103
2020 Financial management 32 40 12 6 7 1 1 75 13 83
2020 Procurement 28 49 23 0 0 0 0 77 0 10
2020 Information management 40 36 5 6 9 3 0 78 16 34
2020 Information technology 61 31 3 2 1 2 0 93 3 105
2020 Internal audit 67 21 6 6 0 0 0 87 6 15
2020 Evaluation 78 22 0 0 0 0 0 100 0 16
2020 Data sciences 62 28 5 0 4 0 0 90 4 21
2020 Policy 59 30 5 3 0 3 0 92 3 63
2020 Project management 58 37 4 0 2 0 0 95 2 58
2020 Other services to the public 51 34 9 4 1 1 0 86 5 289
2020 None of the above 47 34 10 3 2 3 0 84 6 231
2019 Client contact centre 43 44 5 4 2 2 0 88 6 250
2019 Health care practitioners 42 39 13 2 4 0 0 81 6 200
2019 Communications or public affairs 42 43 8 3 1 3 0 88 4 63
2019 Access to information and privacy 70 24 3 0 0 3 0 97 0 29
2019 Security 51 29 0 10 0 10 0 89 11 10
2019 Legal services 39 43 6 6 6 0 0 82 12 51
2019 Administration and operations 40 39 10 6 4 1 0 80 10 506
2019 Human resources 56 33 5 4 2 0 0 89 6 114
2019 Financial management 40 38 12 7 1 1 0 79 8 78
2019 Procurement 39 53 0 0 8 0 0 92 8 11
2019 Information management 42 36 13 6 3 0 0 78 9 34
2019 Information technology 50 42 4 2 2 1 0 92 4 105
2019 Internal audit 81 19 0 0 0 0 0 100 0 10
2019 Evaluation 41 51 7 0 0 0 0 93 0 11
2019 Data sciences 76 19 0 0 5 0 0 95 5 16
2019 Policy 39 45 10 5 2 0 0 83 7 60
2019 Project management 48 38 12 1 0 0 0 86 1 65
2019 Other services to the public 46 29 14 8 3 1 0 75 11 220
2019 None of the above 36 36 13 9 5 1 0 73 14 243
2018 Client contact centre 30 43 11 9 6 1 0 74 14 147
2018 Health care practitioners 24 46 18 4 8 0 0 70 12 141
2018 Communications or public affairs 35 21 27 12 2 2 0 57 15 42
2018 Access to information and privacy 39 36 15 0 5 5 0 79 5 26
2018 Security 43 35 8 15 0 0 0 77 15 11
2018 Legal services 42 31 13 8 5 0 0 74 13 59
2018 Administration and operations 36 38 14 6 4 2 0 76 10 380
2018 Human resources 54 32 10 1 0 3 0 88 2 71
2018 Financial management 30 40 18 8 4 0 0 70 12 50
2018 Information management 36 32 23 0 9 0 0 68 9 23
2018 Information technology 43 41 8 6 0 2 0 86 6 84
2018 Evaluation 60 40 0 0 0 0 0 100 0 12
2018 Data sciences 34 25 7 27 7 0 0 59 34 13
2018 Policy 39 50 6 2 2 0 0 89 5 44
2018 Project management 37 36 14 5 9 0 0 73 13 44
2018 Other services to the public 34 40 16 6 3 2 0 75 9 182
2018 None of the above 36 36 13 6 4 3 2 76 11 153

Question 46. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 36 33 12 9 8 2 0 70 18 165
2022 Health care practitioners 39 34 11 9 5 2 0 74 15 285
2022 Communications or public affairs 29 39 8 14 10 0 0 68 24 65
2022 Access to information and privacy 52 24 0 11 5 8 0 83 17 20
2022 Security 57 27 0 0 16 0 0 84 16 10
2022 Legal services 53 19 9 4 9 5 0 76 14 50
2022 Administration and operations 42 36 11 5 5 2 0 79 10 475
2022 Human resources 47 34 12 5 1 0 0 82 6 95
2022 Financial management 40 27 22 6 2 3 0 69 8 65
2022 Information management 40 34 15 6 5 0 0 74 11 35
2022 Information technology 45 32 9 8 1 5 0 81 10 115
2022 Internal audit 44 42 7 0 0 7 0 92 0 15
2022 Evaluation 45 23 20 6 6 0 0 68 12 15
2022 Data sciences 43 36 13 4 4 0 0 79 8 20
2022 Policy 26 37 16 13 6 2 0 64 20 70
2022 Project management 38 34 17 6 2 3 0 75 8 75
2022 Other services to the public 34 34 13 8 9 3 0 70 17 220
2022 None of the above 35 35 13 7 7 3 0 72 15 185
2020 Client contact centre 42 40 7 5 5 1 0 82 11 244
2020 Health care practitioners 44 35 12 4 2 3 0 81 6 254
2020 Communications or public affairs 47 35 10 7 1 0 0 82 8 74
2020 Access to information and privacy 62 31 3 0 3 0 0 93 3 29
2020 Security 52 40 8 0 0 0 0 92 0 13
2020 Legal services 48 37 5 8 0 2 0 87 8 60
2020 Administration and operations 47 36 8 5 2 2 0 85 7 596
2020 Human resources 42 40 7 7 2 2 0 84 9 105
2020 Financial management 40 39 10 6 4 1 0 80 10 83
2020 Procurement 19 40 41 0 0 0 0 59 0 10
2020 Information management 47 20 15 15 3 0 0 67 18 34
2020 Information technology 45 44 8 2 0 1 0 90 2 103
2020 Internal audit 29 57 7 7 0 0 0 86 7 14
2020 Evaluation 43 45 0 0 6 6 0 94 6 16
2020 Data sciences 55 26 4 8 3 4 0 85 11 21
2020 Policy 36 41 14 5 1 3 0 79 6 64
2020 Project management 35 54 7 5 0 0 0 89 5 60
2020 Other services to the public 46 35 7 6 4 1 0 83 10 290
2020 None of the above 42 38 9 7 3 1 0 81 10 232
2019 Client contact centre 38 39 11 7 3 2 0 78 11 248
2019 Health care practitioners 31 38 17 8 4 2 0 70 12 200
2019 Communications or public affairs 30 54 12 4 0 0 0 84 4 63
2019 Access to information and privacy 63 28 6 4 0 0 0 90 4 30
2019 Security 39 51 0 10 0 0 0 90 10 10
2019 Legal services 43 38 8 8 2 2 0 82 10 51
2019 Administration and operations 36 41 11 7 4 1 0 78 11 501
2019 Human resources 41 38 9 7 3 3 0 81 10 114
2019 Financial management 38 38 10 6 7 1 0 77 14 76
2019 Procurement 26 50 24 0 0 0 0 76 0 12
2019 Information management 35 31 14 14 6 0 0 66 20 33
2019 Information technology 46 38 12 4 0 0 0 84 4 104
2019 Evaluation 31 24 14 23 7 0 0 56 30 11
2019 Data sciences 44 45 11 0 0 0 0 89 0 16
2019 Policy 29 51 8 10 2 0 0 80 11 60
2019 Project management 30 52 7 3 1 6 0 87 5 63
2019 Other services to the public 35 37 10 13 4 2 0 73 17 221
2019 None of the above 38 33 14 10 3 2 0 72 14 241
2018 Client contact centre 33 39 15 6 4 3 0 74 11 147
2018 Health care practitioners 38 32 15 5 8 3 0 72 13 143
2018 Communications or public affairs 35 33 25 2 5 0 0 68 7 42
2018 Access to information and privacy 55 38 4 4 0 0 0 93 4 25
2018 Security 43 57 0 0 0 0 0 100 0 11
2018 Legal services 43 36 8 8 3 2 0 80 12 59
2018 Administration and operations 35 44 11 5 3 2 0 81 8 377
2018 Human resources 37 45 10 6 1 1 0 82 7 72
2018 Financial management 32 38 18 6 4 2 0 72 10 50
2018 Information management 56 29 15 0 0 0 0 85 0 22
2018 Information technology 42 44 7 7 0 0 0 86 7 83
2018 Evaluation 16 68 8 8 0 0 0 84 8 12
2018 Data sciences 15 69 0 8 0 8 0 92 8 12
2018 Policy 30 38 26 5 2 0 0 67 7 43
2018 Project management 35 37 17 5 2 5 0 75 7 44
2018 Other services to the public 34 41 11 7 5 2 0 77 12 182
2018 None of the above 35 41 16 3 1 4 0 80 3 152

Question 47. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes persons who have a variety of identities, abilities, backgrounds, cultures, skills, perspectives and experiences.
Definition of the term has changed from 2020 PSES.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 32 33 16 3 5 8 1 73 10 165
2022 Health care practitioners 41 31 13 8 2 5 0 76 10 280
2022 Communications or public affairs 30 44 10 1 7 7 0 80 9 65
2022 Access to information and privacy 56 32 4 0 4 4 0 91 4 20
2022 Security 57 18 9 8 8 0 0 75 16 10
2022 Legal services 32 32 17 9 2 8 0 70 12 50
2022 Administration and operations 44 31 14 4 2 5 1 79 6 475
2022 Human resources 44 39 7 5 1 4 1 87 6 95
2022 Financial management 27 39 14 8 1 8 3 74 10 65
2022 Information management 34 36 22 3 2 3 0 72 5 35
2022 Information technology 41 25 12 9 1 10 2 75 11 115
2022 Internal audit 15 65 14 0 0 7 0 85 0 15
2022 Evaluation 37 21 18 12 0 13 0 66 14 15
2022 Data sciences 29 45 8 10 4 5 0 78 15 20
2022 Policy 21 36 17 4 7 14 2 67 13 70
2022 Project management 38 40 9 5 0 7 1 84 6 75
2022 Other services to the public 32 31 15 6 8 8 0 69 15 220
2022 None of the above 32 39 13 5 3 7 1 77 9 185
2020 Client contact centre 46 36 8 4 3 2 0 85 7 247
2020 Health care practitioners 52 30 12 2 1 3 0 85 3 254
2020 Communications or public affairs 39 33 14 1 6 4 2 77 8 76
2020 Access to information and privacy 79 10 3 0 3 4 0 93 4 29
2020 Security 44 48 7 0 0 0 0 93 0 13
2020 Legal services 51 33 5 1 7 3 0 86 9 59
2020 Administration and operations 51 32 10 3 2 2 0 85 5 601
2020 Human resources 44 42 4 4 2 4 0 90 6 105
2020 Financial management 43 30 17 2 4 5 0 76 6 84
2020 Procurement 55 15 23 0 0 8 0 75 0 10
2020 Information management 50 18 21 3 3 5 0 72 6 34
2020 Information technology 52 31 12 4 0 1 1 84 4 104
2020 Internal audit 47 47 0 6 0 0 0 94 6 15
2020 Evaluation 40 36 12 0 0 12 0 86 0 15
2020 Data sciences 35 36 13 0 3 12 0 82 3 21
2020 Policy 33 45 14 5 0 3 0 80 5 64
2020 Project management 41 39 13 3 3 0 0 80 7 61
2020 Other services to the public 49 32 11 4 2 3 0 83 6 295
2020 None of the above 50 29 12 3 1 5 0 83 4 232
2019 Client contact centre 47 33 13 3 2 2 0 81 5 245
2019 Health care practitioners 46 34 14 2 1 3 0 83 2 197
2019 Communications or public affairs 36 32 16 9 0 8 0 74 9 61
2019 Access to information and privacy 65 25 6 0 4 0 0 90 4 30
2019 Security 49 41 10 0 0 0 0 90 0 10
2019 Legal services 55 24 12 4 4 2 0 80 8 51
2019 Administration and operations 42 39 10 5 2 2 0 82 8 503
2019 Human resources 41 38 12 3 1 5 0 83 4 114
2019 Financial management 45 26 16 5 5 4 0 73 10 76
2019 Procurement 26 41 33 0 0 0 0 67 0 12
2019 Information management 44 28 10 6 6 6 0 76 13 33
2019 Information technology 45 37 10 1 0 7 1 89 1 104
2019 Internal audit 63 19 17 0 0 0 0 83 0 10
2019 Evaluation 56 14 0 0 30 0 0 70 30 11
2019 Data sciences 50 40 5 0 0 5 0 94 0 16
2019 Policy 41 41 14 5 0 0 0 82 5 60
2019 Project management 36 44 6 0 1 12 0 91 2 65
2019 Other services to the public 44 33 14 7 0 3 0 79 7 220
2019 None of the above 45 33 12 5 2 3 0 80 7 239
2018 Client contact centre 33 40 16 9 2 1 0 73 11 148
2018 Health care practitioners 42 32 11 4 7 3 0 76 12 142
2018 Communications or public affairs 29 34 24 9 2 2 0 65 11 42
2018 Access to information and privacy 67 17 17 0 0 0 0 83 0 25
2018 Security 43 49 9 0 0 0 0 91 0 11
2018 Legal services 40 31 14 8 2 5 0 75 10 59
2018 Administration and operations 38 38 13 4 3 2 1 78 8 379
2018 Human resources 38 38 14 6 1 4 0 78 7 72
2018 Financial management 39 36 13 4 4 4 0 78 8 50
2018 Information management 43 39 9 0 0 9 0 90 0 22
2018 Information technology 45 35 10 9 0 1 0 81 9 83
2018 Evaluation 34 58 8 0 0 0 0 92 0 12
2018 Data sciences 28 45 12 0 0 14 0 86 0 13
2018 Policy 31 27 28 2 7 5 0 61 9 44
2018 Project management 32 41 14 9 2 2 0 75 11 44
2018 Other services to the public 38 39 11 7 3 3 0 78 10 182
2018 None of the above 37 42 12 3 1 5 0 82 5 151

Question 52. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 50 33 8 5 2 1 0 84 7 165
2022 Health care practitioners 52 30 6 9 3 0 0 82 11 285
2022 Communications or public affairs 41 30 10 9 10 0 0 70 19 65
2022 Access to information and privacy 80 15 0 5 0 0 0 95 5 20
2022 Security 75 17 0 0 8 0 0 92 8 10
2022 Legal services 68 12 9 2 9 0 0 79 11 50
2022 Administration and operations 56 30 6 5 3 0 0 86 8 475
2022 Human resources 59 26 8 5 2 0 0 85 7 95
2022 Financial management 45 32 9 13 1 0 0 77 14 65
2022 Information management 58 27 7 6 2 0 0 85 8 35
2022 Information technology 57 28 12 2 0 0 0 86 2 115
2022 Internal audit 44 56 0 0 0 0 0 100 0 15
2022 Evaluation 44 35 15 0 6 0 0 79 6 15
2022 Data sciences 52 36 8 4 0 0 0 88 4 20
2022 Policy 42 33 7 12 6 0 0 75 18 70
2022 Project management 64 28 4 3 2 0 0 92 4 75
2022 Other services to the public 41 35 7 11 6 0 0 76 17 215
2022 None of the above 54 29 6 7 4 0 0 83 11 185
2020 Client contact centre 60 28 5 3 3 0 0 89 6 246
2020 Health care practitioners 66 25 5 2 2 1 0 92 4 257
2020 Communications or public affairs 66 22 5 3 4 0 0 88 7 76
2020 Access to information and privacy 90 7 0 0 4 0 0 96 4 28
2020 Security 77 7 16 0 0 0 0 84 0 13
2020 Legal services 74 18 5 2 2 0 0 92 4 60
2020 Administration and operations 64 26 6 3 1 0 0 90 4 599
2020 Human resources 63 29 3 3 3 0 0 92 5 104
2020 Financial management 53 34 5 3 5 0 0 87 8 83
2020 Procurement 62 15 23 0 0 0 0 77 0 10
2020 Information management 59 23 3 9 6 0 0 82 15 34
2020 Information technology 65 29 3 3 0 0 0 94 3 105
2020 Internal audit 74 19 0 6 0 0 0 94 6 15
2020 Evaluation 77 23 0 0 0 0 0 100 0 16
2020 Data sciences 73 16 7 4 0 0 0 89 4 21
2020 Policy 52 36 9 1 0 2 0 89 2 64
2020 Project management 66 29 3 0 2 0 0 95 2 61
2020 Other services to the public 59 32 6 1 2 0 0 91 3 295
2020 None of the above 62 25 6 5 2 0 0 87 7 232
2019 Client contact centre 51 33 8 6 2 0 0 84 8 247
2019 Health care practitioners 53 30 8 5 3 1 0 84 8 198
2019 Communications or public affairs 49 38 8 6 0 0 0 87 6 63
2019 Access to information and privacy 72 18 3 7 0 0 0 90 7 30
2019 Security 61 39 0 0 0 0 0 100 0 10
2019 Legal services 60 34 2 2 2 0 0 94 4 51
2019 Administration and operations 48 35 9 4 3 0 0 83 7 505
2019 Human resources 49 38 5 5 2 0 0 88 8 114
2019 Financial management 38 42 8 7 5 0 0 80 12 78
2019 Procurement 34 50 17 0 0 0 0 83 0 12
2019 Information management 55 28 8 3 6 0 0 83 9 33
2019 Information technology 52 38 8 2 0 0 0 90 2 104
2019 Internal audit 70 30 0 0 0 0 0 100 0 10
2019 Evaluation 49 22 7 23 0 0 0 70 23 11
2019 Data sciences 61 39 0 0 0 0 0 100 0 16
2019 Policy 40 47 8 3 2 0 0 87 5 60
2019 Project management 48 45 6 0 1 0 0 93 1 65
2019 Other services to the public 48 31 10 8 3 0 0 79 11 221
2019 None of the above 46 32 13 4 4 0 0 79 9 244
2018 Client contact centre 42 35 11 8 3 1 0 77 12 148
2018 Health care practitioners 42 37 9 5 7 0 0 79 12 143
2018 Communications or public affairs 44 34 10 7 5 0 0 78 12 42
2018 Access to information and privacy 79 12 5 4 0 0 0 91 4 24
2018 Security 60 32 8 0 0 0 0 92 0 11
2018 Legal services 51 36 3 8 2 0 0 87 10 59
2018 Administration and operations 44 39 9 4 4 0 0 84 7 379
2018 Human resources 45 41 6 8 0 0 0 86 8 71
2018 Financial management 37 36 18 9 0 0 0 73 9 50
2018 Information management 43 40 14 4 0 0 0 82 4 22
2018 Information technology 52 33 11 4 0 0 0 86 4 83
2018 Evaluation 32 60 8 0 0 0 0 92 0 12
2018 Data sciences 34 52 7 0 0 7 0 92 0 13
2018 Policy 30 49 12 7 2 0 0 79 9 44
2018 Project management 44 43 5 7 2 0 0 87 9 44
2018 Other services to the public 40 39 10 7 5 0 0 79 12 182
2018 None of the above 44 36 11 7 2 0 0 80 9 151

Anti-racism

Question 23. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

The question content has been modified from the 2020 PSES, see Question number concordance
Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Definition of the term has changed from 2020 PSES.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 38 23 14 8 5 7 5 69 15 165
2022 Health care practitioners 46 24 13 5 2 7 3 78 8 285
2022 Communications or public affairs 60 21 5 3 2 3 7 90 5 65
2022 Access to information and privacy 73 11 4 4 0 8 0 91 4 20
2022 Security 57 26 9 0 0 0 8 90 0 10
2022 Legal services 62 23 2 8 2 4 0 88 10 50
2022 Administration and operations 54 22 9 4 2 7 3 84 6 475
2022 Human resources 68 14 8 2 0 2 5 89 2 95
2022 Financial management 44 27 8 3 6 5 8 81 10 65
2022 Information management 60 21 5 0 3 10 0 90 3 35
2022 Information technology 65 17 4 3 1 6 3 91 4 115
2022 Internal audit 70 23 7 0 0 0 0 93 0 15
2022 Evaluation 54 18 5 0 6 12 6 87 7 15
2022 Data sciences 53 24 8 0 0 6 10 91 0 20
2022 Policy 40 32 6 2 1 7 12 88 4 70
2022 Project management 62 18 13 2 0 2 3 84 2 75
2022 Other services to the public 41 27 9 4 5 9 5 79 10 220
2022 None of the above 51 19 11 5 3 6 4 78 9 185

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 39 22 14 8 4 8 5 70 14 165
2022 Health care practitioners 44 25 12 6 2 8 3 77 9 285
2022 Communications or public affairs 53 29 4 3 2 3 7 91 5 65
2022 Access to information and privacy 68 4 4 9 7 8 0 78 17 20
2022 Security 57 18 9 8 0 0 8 81 9 10
2022 Legal services 53 24 9 6 2 6 0 82 8 50
2022 Administration and operations 52 23 9 4 2 7 3 84 6 475
2022 Human resources 63 19 8 3 0 1 6 88 4 95
2022 Financial management 48 23 5 7 4 5 8 81 12 65
2022 Information management 60 24 3 0 3 10 0 94 3 35
2022 Information technology 61 21 5 5 0 5 3 90 5 115
2022 Internal audit 70 23 7 0 0 0 0 93 0 15
2022 Evaluation 54 24 5 0 6 6 6 88 7 15
2022 Data sciences 53 9 18 0 4 6 10 73 5 20
2022 Policy 39 28 5 3 2 7 15 87 6 70
2022 Project management 56 26 11 2 0 2 3 86 2 75
2022 Other services to the public 42 26 9 3 6 9 5 79 10 220
2022 None of the above 48 21 14 5 2 6 4 77 7 185

Question 48. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism. Anti-racism is the conscious opposition to racist theories, attitudes and actions. Anti-racism is not just about being against the idea of racism. It is also about taking active steps to fight against it.
Definition of the term has changed from 2020 PSES.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 30 23 18 5 8 13 2 63 16 165
2022 Health care practitioners 37 28 17 5 2 10 0 73 8 280
2022 Communications or public affairs 30 19 20 15 3 14 0 57 20 65
2022 Access to information and privacy 47 23 14 4 4 8 0 76 9 20
2022 Security 28 29 26 9 8 0 0 57 17 10
2022 Legal services 35 21 17 11 0 16 0 67 13 50
2022 Administration and operations 34 26 20 5 3 11 1 69 9 475
2022 Human resources 35 30 25 3 1 4 2 70 4 95
2022 Financial management 30 23 21 7 2 11 5 63 11 65
2022 Information management 33 19 20 11 0 16 0 63 13 35
2022 Information technology 36 19 19 6 1 18 1 68 9 115
2022 Internal audit 32 39 22 0 0 7 0 77 0 15
2022 Evaluation 19 31 33 6 6 6 0 53 13 15
2022 Data sciences 20 41 25 4 6 5 0 64 10 20
2022 Policy 20 17 32 5 5 19 2 48 13 70
2022 Project management 25 34 19 3 1 15 1 71 5 75
2022 Other services to the public 25 25 23 9 5 14 1 57 16 215
2022 None of the above 31 26 18 3 3 17 1 70 8 185
2020 Client contact centre 41 32 13 5 3 5 1 78 9 246
2020 Health care practitioners 47 32 15 2 1 4 0 82 3 253
2020 Communications or public affairs 38 30 19 4 4 4 2 72 8 76
2020 Access to information and privacy 86 7 3 0 3 0 0 93 3 29
2020 Security 44 47 8 0 0 0 0 92 0 13
2020 Legal services 46 24 10 7 3 10 0 78 11 60
2020 Administration and operations 46 30 15 3 2 5 1 80 5 601
2020 Human resources 43 40 8 3 1 5 0 88 4 105
2020 Financial management 44 29 12 4 3 4 4 79 7 84
2020 Procurement 36 15 23 0 0 26 0 69 0 10
2020 Information management 45 26 8 6 3 11 0 80 11 34
2020 Information technology 45 32 13 5 2 4 0 80 7 105
2020 Internal audit 40 54 0 6 0 0 0 94 6 15
2020 Evaluation 32 57 0 0 0 11 0 100 0 16
2020 Data sciences 35 32 9 7 0 16 0 81 8 21
2020 Policy 36 39 13 3 2 8 0 81 5 64
2020 Project management 38 31 18 7 3 3 0 71 10 61
2020 Other services to the public 46 29 14 4 2 5 1 80 6 295
2020 None of the above 42 30 17 3 1 6 0 78 4 232

Question 49. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

The question content has been modified from the 2020 PSES, see Question number concordance
Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Definition of the term has changed from 2020 PSES.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 44 32 7 5 5 6 2 82 10 165
2022 Health care practitioners 42 36 8 4 2 5 3 84 7 285
2022 Communications or public affairs 49 20 15 7 3 3 4 73 10 65
2022 Access to information and privacy 57 24 4 7 4 4 0 84 12 20
2022 Security 75 9 0 0 8 0 8 91 9 10
2022 Legal services 54 22 2 8 7 4 3 82 16 50
2022 Administration and operations 52 26 7 5 3 4 4 84 8 475
2022 Human resources 51 30 7 5 1 5 1 86 6 95
2022 Financial management 46 21 14 8 4 4 4 72 13 65
2022 Information management 53 20 14 5 3 2 3 76 8 35
2022 Information technology 54 22 6 3 4 7 4 85 7 115
2022 Internal audit 70 23 0 7 0 0 0 93 7 15
2022 Evaluation 39 32 16 0 6 0 6 77 6 15
2022 Data sciences 41 44 0 5 0 6 4 94 6 20
2022 Policy 35 31 8 7 0 9 9 81 9 70
2022 Project management 47 38 5 2 1 2 4 91 3 75
2022 Other services to the public 40 35 7 4 6 7 1 82 11 220
2022 None of the above 47 24 8 4 5 7 5 80 11 185
2020 Client contact centre 50 32 7 4 3 2 2 85 8 247
2020 Health care practitioners 48 30 9 4 1 5 2 84 6 256
2020 Communications or public affairs 55 26 5 4 4 2 4 87 8 76
2020 Access to information and privacy 69 21 0 3 3 3 0 93 7 29
2020 Security 67 33 0 0 0 0 0 100 0 13
2020 Legal services 53 28 5 2 7 5 0 86 9 59
2020 Administration and operations 52 31 7 3 2 4 1 87 5 602
2020 Human resources 50 35 6 2 3 3 2 89 5 103
2020 Financial management 48 31 12 0 7 1 1 81 7 83
2020 Procurement 43 34 23 0 0 0 0 77 0 10
2020 Information management 50 22 14 6 3 3 3 76 9 34
2020 Information technology 55 30 7 2 2 2 2 89 4 105
2020 Internal audit 48 39 0 6 0 0 7 93 7 15
2020 Evaluation 60 28 0 0 0 5 6 100 0 16
2020 Data sciences 44 37 3 8 0 8 0 88 9 21
2020 Policy 55 29 10 0 3 3 0 87 3 62
2020 Project management 46 36 5 2 3 6 2 89 5 61
2020 Other services to the public 55 28 7 3 1 3 2 88 5 292
2020 None of the above 53 24 10 5 2 4 2 82 7 232

Question 51. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 12 19 21 3 4 37 4 53 12 165
2022 Health care practitioners 13 19 25 3 3 36 2 50 10 280
2022 Communications or public affairs 6 16 24 3 3 44 3 43 11 65
2022 Access to information and privacy 29 22 8 0 0 42 0 87 0 20
2022 Security 10 27 18 8 8 29 0 51 23 10
2022 Legal services 11 19 17 3 4 43 4 56 13 50
2022 Administration and operations 12 17 27 2 3 34 5 47 8 475
2022 Human resources 15 26 17 3 2 35 3 67 7 95
2022 Financial management 8 9 19 7 7 44 5 34 28 65
2022 Information management 20 18 30 2 3 22 6 52 7 35
2022 Information technology 11 14 22 1 4 43 5 49 10 115
2022 Internal audit 25 30 31 0 0 14 0 64 0 15
2022 Evaluation 13 7 44 0 12 18 6 26 16 15
2022 Data sciences 4 18 23 4 0 51 0 45 8 20
2022 Policy 5 16 28 3 7 40 2 36 17 70
2022 Project management 15 17 22 2 0 40 5 56 4 75
2022 Other services to the public 10 12 28 3 3 39 4 39 12 220
2022 None of the above 12 16 21 3 4 43 2 51 11 185

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 26 31 17 6 4 7 10 68 11 165
2022 Health care practitioners 31 24 17 6 6 8 8 65 15 285
2022 Communications or public affairs 34 19 24 4 12 4 3 58 17 65
2022 Access to information and privacy 53 15 15 9 4 4 0 71 13 20
2022 Security 38 36 8 0 8 10 0 82 9 10
2022 Legal services 29 27 11 6 15 11 0 64 24 50
2022 Administration and operations 34 28 16 5 4 9 5 72 10 470
2022 Human resources 42 27 15 4 0 8 5 79 4 95
2022 Financial management 36 28 14 6 5 10 1 72 12 65
2022 Information management 35 24 26 0 7 7 0 64 8 35
2022 Information technology 37 29 12 6 1 8 7 77 8 115
2022 Internal audit 27 35 7 0 0 17 15 90 0 15
2022 Evaluation 44 11 23 0 0 9 13 71 0 15
2022 Data sciences 27 28 13 4 4 4 19 73 10 20
2022 Policy 16 32 20 11 6 7 8 56 20 65
2022 Project management 32 22 25 6 0 7 8 63 8 75
2022 Other services to the public 21 30 21 10 6 9 4 58 18 220
2022 None of the above 35 19 19 5 6 8 7 64 13 185
2020 Client contact centre 31 31 15 6 5 7 6 71 12 248
2020 Health care practitioners 29 25 19 5 3 14 6 66 10 256
2020 Communications or public affairs 35 31 14 4 9 6 1 71 14 76
2020 Access to information and privacy 48 11 28 7 0 3 3 63 7 29
2020 Security 43 16 16 8 0 17 0 71 10 12
2020 Legal services 28 27 15 15 2 10 3 64 19 60
2020 Administration and operations 32 26 18 6 5 8 5 67 13 603
2020 Human resources 40 26 11 9 3 6 5 75 13 105
2020 Financial management 26 31 23 10 5 0 5 60 16 84
2020 Procurement 15 8 40 11 0 26 0 31 15 10
2020 Information management 43 21 6 12 15 3 0 66 28 34
2020 Information technology 41 38 11 3 1 3 3 84 5 105
2020 Internal audit 47 26 7 0 0 20 0 91 0 15
2020 Evaluation 39 12 0 5 0 23 21 90 10 16
2020 Data sciences 47 7 22 13 4 4 4 58 18 21
2020 Policy 29 30 21 6 2 6 6 67 9 63
2020 Project management 34 35 13 5 3 8 2 76 9 61
2020 Other services to the public 31 28 16 9 3 11 3 67 15 295
2020 None of the above 24 28 20 6 6 8 7 62 14 233
2019 Client contact centre 29 35 17 6 6 5 2 69 13 248
2019 Health care practitioners 27 30 16 11 8 5 3 62 21 199
2019 Communications or public affairs 18 29 14 13 11 11 3 56 28 63
2019 Access to information and privacy 47 28 9 0 4 13 0 86 4 30
2019 Security 49 22 10 10 0 10 0 78 11 10
2019 Legal services 33 24 12 16 12 4 0 59 29 51
2019 Administration and operations 28 28 16 12 8 5 3 61 22 506
2019 Human resources 32 31 18 7 3 4 4 69 11 115
2019 Financial management 29 24 17 14 10 4 3 57 25 78
2019 Procurement 33 38 20 0 9 0 0 71 9 10
2019 Information management 36 19 19 6 11 9 0 61 18 34
2019 Information technology 39 31 12 5 6 6 1 75 12 105
2019 Internal audit 42 38 0 0 0 19 0 100 0 10
2019 Evaluation 33 22 9 23 7 0 7 59 32 11
2019 Data sciences 55 15 10 0 0 20 0 88 0 16
2019 Policy 24 36 16 7 3 6 8 70 11 60
2019 Project management 24 32 18 13 3 3 6 63 18 65
2019 Other services to the public 32 23 16 11 10 6 2 60 23 220
2019 None of the above 30 28 11 12 10 4 4 63 24 240
2018 Client contact centre 17 31 18 18 12 3 1 50 31 148
2018 Health care practitioners 15 29 20 15 16 3 2 46 33 143
2018 Communications or public affairs 15 20 21 19 12 8 4 40 35 42
2018 Access to information and privacy 31 30 24 7 0 8 0 66 8 26
2018 Security 34 34 9 8 0 15 0 80 10 11
2018 Legal services 20 43 13 6 10 8 0 68 18 59
2018 Administration and operations 20 29 21 12 9 5 3 54 24 380
2018 Human resources 33 37 20 7 0 1 1 72 8 72
2018 Financial management 19 33 12 25 6 2 4 54 33 50
2018 Information management 39 16 18 4 14 9 0 60 20 23
2018 Information technology 22 47 20 7 1 2 1 72 8 84
2018 Evaluation 26 34 24 8 0 0 8 65 9 12
2018 Data sciences 19 14 31 21 0 7 7 39 25 13
2018 Policy 25 28 22 10 10 0 5 55 22 44
2018 Project management 9 41 23 5 13 7 2 55 20 43
2018 Other services to the public 19 23 19 16 13 5 5 47 32 180
2018 None of the above 19 27 21 12 10 6 5 51 25 153

Question 39. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 25 39 16 8 8 3 1 67 16 165
2022 Health care practitioners 36 38 13 5 5 2 2 76 10 285
2022 Communications or public affairs 18 44 15 14 4 5 0 65 20 65
2022 Access to information and privacy 53 24 8 11 4 0 0 77 15 20
2022 Security 75 9 0 8 8 0 0 84 16 10
2022 Legal services 44 25 11 10 4 6 0 73 15 50
2022 Administration and operations 40 32 10 11 4 2 1 74 15 475
2022 Human resources 51 32 8 7 1 1 0 84 8 95
2022 Financial management 28 42 15 7 2 5 1 75 10 65
2022 Information management 32 28 11 11 8 8 2 66 22 35
2022 Information technology 39 33 8 6 7 7 1 78 14 115
2022 Internal audit 21 47 32 0 0 0 0 68 0 15
2022 Evaluation 31 33 24 6 6 0 0 64 12 15
2022 Data sciences 38 44 0 13 0 6 0 87 13 20
2022 Policy 25 44 15 7 9 0 0 69 16 70
2022 Project management 40 25 19 5 3 5 3 70 9 75
2022 Other services to the public 26 37 14 12 7 2 1 66 20 220
2022 None of the above 30 34 11 13 7 4 1 67 21 185
2020 Client contact centre 39 32 13 8 6 2 0 72 15 247
2020 Health care practitioners 36 40 10 5 3 3 1 80 9 256
2020 Communications or public affairs 39 37 9 7 7 1 0 77 14 76
2020 Access to information and privacy 62 31 3 0 3 0 0 93 3 29
2020 Security 44 40 16 0 0 0 0 84 0 13
2020 Legal services 46 33 5 7 5 4 0 82 13 57
2020 Administration and operations 43 36 11 5 2 2 1 81 8 603
2020 Human resources 53 32 9 3 2 1 0 86 5 104
2020 Financial management 34 35 17 7 4 4 0 72 11 84
2020 Procurement 43 41 15 0 0 0 0 85 0 10
2020 Information management 27 35 3 12 14 3 6 68 29 34
2020 Information technology 33 46 12 4 3 1 1 81 7 105
2020 Internal audit 40 28 0 25 0 7 0 73 27 15
2020 Evaluation 38 28 23 0 0 12 0 74 0 16
2020 Data sciences 32 33 8 19 4 4 0 67 24 21
2020 Policy 37 37 11 11 0 2 2 77 12 62
2020 Project management 32 42 10 8 5 3 0 76 13 61
2020 Other services to the public 47 35 10 5 2 1 0 83 8 294
2020 None of the above 36 36 8 10 5 3 2 76 15 231
2019 Client contact centre 30 35 16 11 5 3 0 67 17 249
2019 Health care practitioners 32 31 15 13 8 2 0 64 21 198
2019 Communications or public affairs 25 32 14 10 13 6 0 60 24 63
2019 Access to information and privacy 46 33 7 14 0 0 0 79 14 30
2019 Security 29 61 0 10 0 0 0 90 10 10
2019 Legal services 44 30 6 6 10 4 0 78 17 51
2019 Administration and operations 27 36 15 12 7 1 2 64 20 504
2019 Human resources 38 35 12 10 3 1 1 74 14 114
2019 Financial management 24 39 18 6 6 5 1 67 13 76
2019 Procurement 12 52 20 16 0 0 0 64 16 11
2019 Information management 31 38 16 12 3 0 0 69 15 34
2019 Information technology 34 39 16 5 4 3 0 75 9 105
2019 Internal audit 39 42 9 10 0 0 0 81 10 10
2019 Evaluation 49 16 6 0 30 0 0 64 30 11
2019 Data sciences 50 15 14 0 5 14 0 77 6 16
2019 Policy 32 39 17 5 5 2 0 72 10 60
2019 Project management 19 43 15 18 3 1 2 64 21 65
2019 Other services to the public 31 36 14 12 7 1 0 67 19 222
2019 None of the above 29 27 17 15 9 2 1 58 25 244
2018 Client contact centre 23 38 12 20 5 2 0 62 26 147
2018 Health care practitioners 21 39 16 13 10 1 0 61 23 142
2018 Communications or public affairs 30 36 10 14 10 0 0 66 24 41
2018 Access to information and privacy 49 36 8 3 3 0 0 85 7 26
2018 Security 34 58 8 0 0 0 0 92 0 11
2018 Legal services 43 28 12 6 3 5 3 77 11 57
2018 Administration and operations 28 38 16 10 6 2 0 67 17 376
2018 Human resources 43 39 8 5 5 0 0 82 10 71
2018 Financial management 21 37 10 23 8 2 0 59 31 50
2018 Information management 35 34 9 8 9 5 0 72 18 23
2018 Information technology 27 41 21 5 2 3 1 71 7 83
2018 Evaluation 32 50 18 0 0 0 0 82 0 12
2018 Data sciences 12 40 7 14 26 0 0 52 41 13
2018 Policy 29 30 14 12 14 2 0 60 26 44
2018 Project management 21 46 20 7 2 5 0 70 9 44
2018 Other services to the public 24 43 11 12 8 1 1 68 21 182
2018 None of the above 29 41 12 8 6 4 0 73 15 152

Question 40. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 30 40 17 5 6 4 0 72 11 165
2022 Health care practitioners 41 35 16 4 3 1 0 77 7 285
2022 Communications or public affairs 27 27 27 8 11 1 0 54 18 65
2022 Access to information and privacy 60 15 12 8 5 0 0 75 13 20
2022 Security 64 19 0 0 16 0 0 84 16 10
2022 Legal services 39 25 15 15 4 3 0 66 20 50
2022 Administration and operations 42 35 14 5 4 1 0 77 9 475
2022 Human resources 45 39 9 5 2 0 0 83 7 95
2022 Financial management 30 41 13 12 2 0 1 72 15 65
2022 Information management 42 21 20 14 3 0 0 63 17 35
2022 Information technology 44 23 23 4 2 4 0 70 6 115
2022 Internal audit 28 41 24 0 0 7 0 74 0 15
2022 Evaluation 32 35 27 6 0 0 0 67 6 15
2022 Data sciences 43 38 7 5 6 0 0 82 11 20
2022 Policy 21 37 20 12 7 3 0 59 20 70
2022 Project management 37 41 16 4 0 2 0 80 4 75
2022 Other services to the public 28 37 17 9 7 2 0 66 16 220
2022 None of the above 32 35 21 5 3 2 0 70 8 185
2020 Client contact centre 43 39 9 5 3 1 0 83 8 244
2020 Health care practitioners 46 39 10 3 1 1 0 86 4 254
2020 Communications or public affairs 37 39 10 9 4 1 0 77 13 76
2020 Access to information and privacy 59 34 3 0 3 0 0 93 3 29
2020 Security 40 37 16 7 0 0 0 77 7 13
2020 Legal services 57 21 13 4 3 0 2 80 7 59
2020 Administration and operations 50 33 10 4 2 1 0 84 6 599
2020 Human resources 46 37 10 5 0 1 0 84 5 105
2020 Financial management 40 34 13 7 4 1 1 76 11 84
2020 Procurement 62 23 15 0 0 0 0 85 0 10
2020 Information management 33 35 14 9 6 3 0 70 15 34
2020 Information technology 44 35 14 2 2 2 0 81 5 105
2020 Internal audit 48 20 19 6 0 7 0 73 7 15
2020 Evaluation 49 40 11 0 0 0 0 89 0 16
2020 Data sciences 44 33 12 7 4 0 0 77 11 21
2020 Policy 32 41 19 5 2 2 0 74 6 63
2020 Project management 39 43 5 10 3 0 0 82 13 61
2020 Other services to the public 46 37 11 4 2 0 0 83 6 293
2020 None of the above 43 35 12 6 3 1 0 78 9 231
2019 Client contact centre 35 37 21 6 2 0 0 71 8 245
2019 Health care practitioners 32 36 20 8 4 1 0 68 12 199
2019 Communications or public affairs 26 45 15 11 4 0 0 70 15 63
2019 Access to information and privacy 59 24 13 4 0 0 0 83 4 30
2019 Security 39 51 0 10 0 0 0 90 10 10
2019 Legal services 41 24 21 10 2 2 0 66 12 51
2019 Administration and operations 29 39 19 8 5 1 0 68 13 500
2019 Human resources 36 38 11 10 2 3 0 77 12 114
2019 Financial management 28 38 19 9 4 3 0 68 12 78
2019 Procurement 26 33 24 17 0 0 0 59 17 12
2019 Information management 36 36 13 12 3 0 0 73 14 34
2019 Information technology 37 33 23 5 2 0 0 70 7 105
2019 Internal audit 38 42 9 10 0 0 0 81 10 10
2019 Evaluation 30 26 6 9 30 0 0 56 38 11
2019 Data sciences 65 21 14 0 0 0 0 86 0 16
2019 Policy 23 46 21 5 3 2 0 70 8 60
2019 Project management 13 59 22 3 1 1 0 73 4 64
2019 Other services to the public 28 37 21 8 5 1 0 66 14 222
2019 None of the above 26 37 21 10 6 0 0 63 16 242
2018 Client contact centre 27 26 25 14 6 2 0 54 20 145
2018 Health care practitioners 23 35 20 12 9 1 0 59 21 142
2018 Communications or public affairs 24 35 19 15 2 2 3 62 18 41
2018 Access to information and privacy 60 28 12 0 0 0 0 88 0 26
2018 Security 26 51 23 0 0 0 0 77 0 11
2018 Legal services 43 30 15 7 3 2 0 74 10 57
2018 Administration and operations 25 39 24 7 4 1 0 64 11 376
2018 Human resources 36 35 17 8 4 0 0 71 13 72
2018 Financial management 21 36 15 23 2 2 0 59 26 50
2018 Information management 35 43 13 0 9 0 0 78 9 23
2018 Information technology 30 41 19 2 2 4 0 75 5 83
2018 Evaluation 24 52 8 16 0 0 0 76 16 12
2018 Data sciences 19 45 14 14 7 0 0 64 22 13
2018 Policy 21 45 11 13 9 0 0 66 22 44
2018 Project management 26 38 19 10 4 2 0 66 14 42
2018 Other services to the public 29 38 18 8 6 1 0 68 14 180
2018 None of the above 30 37 19 9 2 2 0 69 12 152

Question 41. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 21 30 19 8 12 9 2 57 22 165
2022 Health care practitioners 26 29 15 9 9 9 4 63 20 285
2022 Communications or public affairs 19 23 13 14 20 8 3 47 38 65
2022 Access to information and privacy 42 23 8 12 12 4 0 67 25 20
2022 Security 66 18 8 0 8 0 0 84 8 10
2022 Legal services 32 26 4 11 12 15 0 69 27 50
2022 Administration and operations 29 24 16 8 9 9 5 61 20 475
2022 Human resources 40 27 10 12 6 4 1 70 19 95
2022 Financial management 16 27 19 13 11 10 4 50 28 65
2022 Information management 23 25 24 7 12 7 2 52 21 35
2022 Information technology 31 20 16 10 14 9 2 56 26 115
2022 Internal audit 21 40 24 8 0 7 0 66 9 15
2022 Evaluation 12 22 23 12 6 19 6 46 24 15
2022 Data sciences 26 36 9 9 8 6 6 70 20 20
2022 Policy 20 24 21 13 11 8 3 49 27 70
2022 Project management 29 25 15 13 7 10 1 60 23 75
2022 Other services to the public 16 26 17 13 16 8 4 48 33 220
2022 None of the above 22 24 18 10 11 12 3 54 25 185
2020 Client contact centre 31 30 13 8 7 10 0 69 17 248
2020 Health care practitioners 29 31 13 7 6 12 1 70 15 256
2020 Communications or public affairs 25 28 18 14 10 5 1 56 25 76
2020 Access to information and privacy 38 20 25 0 7 10 0 65 7 29
2020 Security 55 22 16 7 0 0 0 77 7 13
2020 Legal services 34 18 15 7 10 13 3 62 20 59
2020 Administration and operations 34 25 17 10 6 6 2 64 17 602
2020 Human resources 38 24 13 13 6 5 0 66 20 105
2020 Financial management 27 25 20 10 10 3 4 57 22 83
2020 Procurement 26 17 15 8 8 26 0 59 21 10
2020 Information management 24 23 8 15 22 5 3 51 40 34
2020 Information technology 28 33 16 10 5 7 1 67 16 105
2020 Internal audit 41 7 19 6 0 27 0 65 9 15
2020 Evaluation 37 11 23 0 12 17 0 58 14 16
2020 Data sciences 38 10 13 12 11 16 0 58 27 21
2020 Policy 24 30 19 8 9 9 2 60 19 64
2020 Project management 23 29 22 6 8 10 2 59 17 60
2020 Other services to the public 34 25 13 10 7 10 1 65 20 292
2020 None of the above 23 24 18 10 10 12 3 55 23 231
2019 Client contact centre 26 28 20 9 8 8 2 59 19 248
2019 Health care practitioners 19 26 20 9 10 13 3 53 23 198
2019 Communications or public affairs 20 16 22 13 17 10 2 41 34 63
2019 Access to information and privacy 34 30 22 4 8 4 0 66 12 30
2019 Security 39 29 10 22 0 0 0 68 22 10
2019 Legal services 26 12 14 20 10 16 2 46 36 50
2019 Administration and operations 17 24 22 15 13 7 2 45 30 504
2019 Human resources 28 20 18 10 14 6 4 53 27 115
2019 Financial management 17 26 25 10 15 4 3 46 27 78
2019 Procurement 11 32 17 17 17 8 0 46 36 12
2019 Information management 34 14 6 24 14 8 0 52 42 34
2019 Information technology 23 25 20 16 8 10 0 52 26 105
2019 Internal audit 28 42 11 9 0 10 0 78 10 10
2019 Evaluation 17 0 29 0 38 0 16 20 46 11
2019 Data sciences 21 39 21 10 0 10 0 66 11 16
2019 Policy 18 18 25 24 5 10 2 40 32 60
2019 Project management 8 37 21 12 9 13 0 53 23 65
2019 Other services to the public 20 22 16 15 14 10 3 49 33 220
2019 None of the above 24 15 22 13 16 10 1 43 32 244
2018 Client contact centre 18 22 25 12 15 8 1 44 30 146
2018 Health care practitioners 16 20 20 11 21 10 1 41 37 142
2018 Communications or public affairs 9 26 13 20 24 7 0 38 48 42
2018 Access to information and privacy 34 26 16 13 8 3 0 62 22 26
2018 Security 26 26 32 8 9 0 0 51 17 11
2018 Legal services 31 22 17 7 12 6 5 60 21 57
2018 Administration and operations 15 22 22 14 15 10 1 42 33 376
2018 Human resources 29 25 14 18 8 6 1 57 28 72
2018 Financial management 15 27 19 12 19 6 2 45 34 50
2018 Information management 45 12 8 4 26 5 0 60 32 23
2018 Information technology 19 26 28 12 6 8 1 50 20 84
2018 Evaluation 18 16 26 8 16 16 0 41 28 12
2018 Data sciences 19 11 14 20 21 14 0 36 48 13
2018 Policy 11 22 20 22 11 11 2 38 39 44
2018 Project management 14 26 16 19 18 5 3 43 40 43
2018 Other services to the public 16 19 21 14 19 7 4 39 38 182
2018 None of the above 20 22 19 15 16 6 2 45 34 153

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 45 42 2 7 3 0 0 88 10 165
2022 Health care practitioners 49 40 2 6 3 0 0 89 9 285
2022 Communications or public affairs 50 43 0 2 4 0 0 93 7 65
2022 Access to information and privacy 83 13 0 4 0 0 0 96 4 20
2022 Security 72 9 0 0 19 0 0 81 19 10
2022 Legal services 39 40 3 8 9 0 0 79 17 50
2022 Administration and operations 59 34 2 5 1 0 0 92 6 475
2022 Human resources 65 33 1 1 0 0 0 98 1 95
2022 Financial management 56 38 0 5 1 0 0 94 6 65
2022 Information management 46 48 0 6 0 0 0 94 6 35
2022 Information technology 57 38 2 3 1 0 0 95 3 115
2022 Internal audit 66 34 0 0 0 0 0 100 0 15
2022 Evaluation 47 39 7 6 0 0 0 87 6 15
2022 Data sciences 54 37 0 10 0 0 0 90 10 20
2022 Policy 46 36 3 14 0 0 0 83 14 70
2022 Project management 63 27 5 2 3 0 0 89 6 75
2022 Other services to the public 44 41 5 5 4 0 0 85 10 220
2022 None of the above 47 44 2 6 1 0 0 91 7 185
2020 Client contact centre 44 44 3 6 3 0 0 88 9 249
2020 Health care practitioners 39 47 2 10 2 0 0 86 12 256
2020 Communications or public affairs 47 40 3 7 2 0 0 87 10 76
2020 Access to information and privacy 48 48 0 0 3 0 0 97 3 29
2020 Security 70 22 0 8 0 0 0 92 8 13
2020 Legal services 36 50 0 10 3 0 0 87 13 60
2020 Administration and operations 48 40 2 9 1 0 0 88 9 603
2020 Human resources 59 35 3 3 0 0 0 94 3 105
2020 Financial management 48 45 2 2 2 0 0 93 5 83
2020 Procurement 41 43 0 8 8 0 0 85 15 10
2020 Information management 48 36 3 14 0 0 0 83 14 34
2020 Information technology 67 27 4 1 2 0 0 93 3 105
2020 Internal audit 66 27 0 7 0 0 0 93 7 15
2020 Evaluation 17 78 0 6 0 0 0 94 6 16
2020 Data sciences 67 28 4 0 0 0 0 96 0 21
2020 Policy 39 52 2 6 2 0 0 91 8 64
2020 Project management 54 39 2 5 0 0 0 93 5 61
2020 Other services to the public 40 43 3 10 3 0 0 84 13 295
2020 None of the above 45 44 2 8 1 0 0 89 10 231

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 51 33 5 5 4 0 1 85 10 165
2022 Health care practitioners 56 25 6 7 3 0 1 83 11 285
2022 Communications or public affairs 35 42 7 11 3 0 3 79 14 65
2022 Access to information and privacy 70 12 0 11 7 0 0 82 18 20
2022 Security 63 37 0 0 0 0 0 100 0 10
2022 Legal services 47 35 7 8 3 0 0 82 11 50
2022 Administration and operations 60 28 6 3 2 0 1 89 5 475
2022 Human resources 60 25 3 6 5 0 0 86 12 95
2022 Financial management 57 31 6 4 3 0 0 87 7 65
2022 Information management 42 22 18 5 7 0 6 68 13 35
2022 Information technology 52 26 9 5 5 1 2 81 10 115
2022 Internal audit 51 32 10 0 0 7 0 89 0 15
2022 Evaluation 52 29 7 12 0 0 0 81 12 15
2022 Data sciences 56 39 0 0 4 0 0 96 4 20
2022 Policy 49 25 7 8 10 0 0 74 19 70
2022 Project management 59 30 5 4 2 1 0 90 5 75
2022 Other services to the public 45 33 5 9 6 0 2 79 16 215
2022 None of the above 52 30 8 5 4 1 1 83 9 185
2020 Client contact centre 34 42 12 10 2 0 0 76 12 249
2020 Health care practitioners 35 42 9 10 4 0 1 77 14 257
2020 Communications or public affairs 31 43 6 11 9 0 0 74 20 76
2020 Access to information and privacy 45 45 0 7 3 0 0 90 10 29
2020 Security 92 0 8 0 0 0 0 92 0 13
2020 Legal services 40 36 2 15 6 0 2 77 22 60
2020 Administration and operations 40 39 7 12 2 0 1 79 13 602
2020 Human resources 48 40 6 3 2 0 1 89 5 105
2020 Financial management 39 45 7 7 1 0 1 85 8 84
2020 Procurement 41 36 8 8 8 0 0 77 15 10
2020 Information management 54 35 6 3 3 0 0 89 6 34
2020 Information technology 48 35 10 4 2 0 1 84 6 105
2020 Internal audit 54 26 7 13 0 0 0 80 13 15
2020 Evaluation 34 44 11 11 0 0 0 77 11 16
2020 Data sciences 51 37 4 8 0 0 0 88 8 21
2020 Policy 37 39 9 12 2 0 0 77 14 64
2020 Project management 41 42 3 10 3 0 0 84 13 61
2020 Other services to the public 37 38 7 11 5 0 1 76 16 295
2020 None of the above 45 34 6 13 2 0 1 80 14 232
2019 Client contact centre 42 32 8 13 5 0 0 74 18 250
2019 Health care practitioners 34 37 4 16 8 0 0 71 24 199
2019 Communications or public affairs 46 37 5 11 2 0 0 82 13 63
2019 Access to information and privacy 74 26 0 0 0 0 0 100 0 30
2019 Security 39 61 0 0 0 0 0 100 0 10
2019 Legal services 53 27 6 8 6 0 0 80 14 51
2019 Administration and operations 48 29 7 11 6 0 0 77 16 505
2019 Human resources 60 29 3 6 2 0 0 89 7 115
2019 Financial management 48 40 5 6 1 0 0 88 7 78
2019 Procurement 59 32 9 0 0 0 0 91 0 10
2019 Information management 70 24 3 3 0 0 0 94 3 34
2019 Information technology 48 34 9 8 1 0 0 82 9 104
2019 Internal audit 67 25 8 0 0 0 0 92 0 11
2019 Evaluation 57 43 0 0 0 0 0 100 0 11
2019 Data sciences 59 36 0 5 0 0 0 95 5 16
2019 Policy 44 42 0 14 0 0 0 86 14 60
2019 Project management 52 27 8 9 4 0 0 79 13 65
2019 Other services to the public 45 30 6 14 6 0 0 74 20 220
2019 None of the above 44 31 7 12 6 0 0 74 18 244

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 39 40 9 7 3 0 1 80 10 165
2022 Health care practitioners 49 34 5 6 4 0 0 84 11 285
2022 Communications or public affairs 43 41 9 4 3 0 0 83 8 65
2022 Access to information and privacy 54 16 7 16 7 0 0 70 23 20
2022 Security 90 0 0 10 0 0 0 90 10 10
2022 Legal services 44 38 9 6 4 0 0 81 10 50
2022 Administration and operations 54 31 7 6 1 0 0 86 7 475
2022 Human resources 61 30 3 4 2 0 0 92 5 95
2022 Financial management 52 40 4 3 1 0 0 92 4 65
2022 Information management 48 39 5 2 5 0 0 88 8 35
2022 Information technology 53 37 4 3 1 1 1 92 4 115
2022 Internal audit 68 15 7 10 0 0 0 83 10 15
2022 Evaluation 45 45 5 6 0 0 0 90 6 15
2022 Data sciences 53 47 0 0 0 0 0 100 0 20
2022 Policy 47 35 6 5 4 2 0 84 10 70
2022 Project management 61 29 3 5 2 0 0 91 6 75
2022 Other services to the public 38 36 7 10 8 0 0 75 18 220
2022 None of the above 43 41 9 3 3 0 1 85 6 185
2020 Client contact centre 40 38 9 9 3 0 0 79 12 246
2020 Health care practitioners 36 44 7 10 3 0 0 81 13 252
2020 Communications or public affairs 44 37 5 12 3 0 0 80 15 76
2020 Access to information and privacy 51 42 0 3 3 0 0 93 7 29
2020 Security 77 15 8 0 0 0 0 92 0 13
2020 Legal services 51 31 10 8 0 0 0 82 8 60
2020 Administration and operations 47 36 7 7 2 0 0 83 10 600
2020 Human resources 58 29 5 7 2 0 0 87 8 103
2020 Financial management 42 41 7 8 1 0 1 84 9 84
2020 Procurement 59 19 8 8 8 0 0 77 15 10
2020 Information management 46 42 3 0 9 0 0 89 9 34
2020 Information technology 57 31 5 7 1 0 0 87 8 105
2020 Internal audit 48 40 6 6 0 0 0 87 6 15
2020 Evaluation 51 49 0 0 0 0 0 100 0 16
2020 Data sciences 64 16 8 8 3 0 0 81 11 21
2020 Policy 41 49 6 2 3 0 0 89 5 64
2020 Project management 48 47 3 2 0 0 0 95 2 59
2020 Other services to the public 39 43 8 8 3 0 0 82 10 294
2020 None of the above 47 35 7 9 2 0 0 82 11 228
2019 Client contact centre 40 35 9 10 5 0 0 76 15 248
2019 Health care practitioners 34 43 8 9 6 0 0 77 15 197
2019 Communications or public affairs 49 39 5 4 1 1 0 89 6 62
2019 Access to information and privacy 76 20 3 0 0 0 0 97 0 30
2019 Security 59 41 0 0 0 0 0 100 0 10
2019 Legal services 55 25 4 12 2 2 0 82 14 51
2019 Administration and operations 42 37 9 7 3 0 0 80 11 500
2019 Human resources 61 32 4 2 2 0 0 92 4 112
2019 Financial management 53 34 6 7 0 0 0 87 7 78
2019 Procurement 40 49 11 0 0 0 0 89 0 10
2019 Information management 45 47 0 5 3 0 0 92 8 34
2019 Information technology 53 41 3 3 0 0 0 94 3 103
2019 Internal audit 75 25 0 0 0 0 0 100 0 11
2019 Evaluation 64 7 23 0 0 6 0 76 0 11
2019 Data sciences 61 25 5 9 0 0 0 86 9 16
2019 Policy 46 40 6 6 2 0 0 86 8 60
2019 Project management 49 39 4 5 3 0 0 88 8 64
2019 Other services to the public 39 36 7 12 7 0 0 75 18 222
2019 None of the above 40 35 9 9 7 0 0 74 16 242

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 68 25 4 3 1 0 0 93 3 165
2022 Health care practitioners 83 14 2 0 1 0 0 97 1 280
2022 Communications or public affairs 75 24 1 0 0 0 0 99 0 65
2022 Access to information and privacy 96 4 0 0 0 0 0 100 0 20
2022 Security 91 9 0 0 0 0 0 100 0 10
2022 Legal services 81 19 0 0 0 0 0 100 0 50
2022 Administration and operations 86 12 1 1 1 0 0 98 1 475
2022 Human resources 86 12 1 2 0 0 0 97 2 95
2022 Financial management 88 9 1 1 1 0 0 96 3 65
2022 Information management 95 5 0 0 0 0 0 100 0 35
2022 Information technology 83 12 2 0 2 0 2 97 2 115
2022 Internal audit 90 10 0 0 0 0 0 100 0 15
2022 Evaluation 76 18 0 6 0 0 0 94 6 15
2022 Data sciences 86 14 0 0 0 0 0 100 0 20
2022 Policy 88 10 0 1 0 1 0 99 1 70
2022 Project management 87 11 2 0 0 0 0 98 0 75
2022 Other services to the public 80 15 1 1 2 0 1 96 3 220
2022 None of the above 82 14 1 1 0 1 1 98 1 185
2020 Client contact centre 74 19 2 4 1 0 0 94 5 248
2020 Health care practitioners 80 15 1 2 1 0 0 95 4 255
2020 Communications or public affairs 78 10 3 5 3 1 0 89 8 74
2020 Access to information and privacy 89 7 0 0 3 0 0 97 3 29
2020 Security 84 7 8 0 0 0 0 92 0 13
2020 Legal services 83 15 2 0 0 0 0 98 0 59
2020 Administration and operations 87 10 1 1 1 0 0 98 1 599
2020 Human resources 90 9 1 1 0 0 0 98 1 105
2020 Financial management 82 17 1 0 0 0 0 99 0 83
2020 Procurement 70 15 0 8 8 0 0 85 15 10
2020 Information management 80 12 3 3 0 0 3 94 3 34
2020 Information technology 85 12 3 0 0 0 1 97 0 104
2020 Internal audit 74 26 0 0 0 0 0 100 0 15
2020 Evaluation 100 0 0 0 0 0 0 100 0 16
2020 Data sciences 90 5 0 0 0 0 5 100 0 20
2020 Policy 89 9 0 0 2 0 0 98 2 64
2020 Project management 80 13 2 5 0 0 0 93 5 61
2020 Other services to the public 87 7 2 2 1 0 0 95 3 295
2020 None of the above 84 11 2 3 1 0 0 94 3 232

Question 31. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 86 8 1 0 2 0 3 97 3 165
2022 Health care practitioners 90 4 1 1 1 0 3 98 2 285
2022 Communications or public affairs 89 8 3 0 0 0 0 97 0 65
2022 Access to information and privacy 100 0 0 0 0 0 0 100 0 20
2022 Security 83 9 0 8 0 0 0 92 8 10
2022 Legal services 84 12 0 4 0 0 0 96 4 50
2022 Administration and operations 84 6 3 1 2 0 3 93 3 475
2022 Human resources 88 6 1 1 4 0 1 94 5 95
2022 Financial management 89 6 3 1 1 0 0 95 3 65
2022 Information management 88 3 2 0 0 0 7 98 0 35
2022 Information technology 86 4 1 2 2 1 5 95 4 115
2022 Internal audit 92 8 0 0 0 0 0 100 0 15
2022 Evaluation 71 17 0 6 0 0 6 94 6 15
2022 Data sciences 95 0 5 0 0 0 0 95 0 20
2022 Policy 83 7 6 0 3 0 1 91 3 70
2022 Project management 82 6 1 6 3 0 1 89 9 75
2022 Other services to the public 84 7 2 0 3 0 4 95 4 220
2022 None of the above 86 5 2 1 2 1 3 94 4 185
2019 Client contact centre 82 11 3 2 0 0 2 95 2 245
2019 Health care practitioners 81 9 3 1 2 0 3 93 4 196
2019 Communications or public affairs 80 6 3 0 0 0 11 97 0 63
2019 Access to information and privacy 90 0 0 10 0 0 0 90 10 30
2019 Security 59 32 10 0 0 0 0 90 0 10
2019 Legal services 84 8 6 2 0 0 0 92 2 51
2019 Administration and operations 84 8 3 2 1 0 3 94 3 499
2019 Human resources 83 9 3 1 1 0 3 96 2 115
2019 Financial management 79 10 6 0 5 0 0 89 5 78
2019 Procurement 73 18 0 0 0 0 8 100 0 11
2019 Information management 76 11 3 5 0 0 6 92 6 34
2019 Information technology 85 9 3 0 1 0 2 96 1 104
2019 Internal audit 90 10 0 0 0 0 0 100 0 10
2019 Evaluation 93 0 7 0 0 0 0 93 0 11
2019 Data sciences 94 0 6 0 0 0 0 94 0 15
2019 Policy 84 10 3 0 0 2 2 97 0 60
2019 Project management 83 7 3 3 1 0 1 92 4 64
2019 Other services to the public 86 4 4 0 2 0 4 94 2 221
2019 None of the above 81 8 2 3 1 0 3 93 5 244

Question 36. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 53 16 13 6 1 11 0 77 8 165
2022 Health care practitioners 56 22 8 2 0 9 2 88 3 285
2022 Communications or public affairs 46 27 18 6 0 3 0 75 7 65
2022 Access to information and privacy 36 11 24 13 0 17 0 56 15 20
2022 Security 65 27 0 8 0 0 0 92 8 10
2022 Legal services 57 21 13 2 4 2 0 80 6 50
2022 Administration and operations 45 25 12 3 3 10 2 80 7 475
2022 Human resources 59 19 17 3 1 1 0 79 4 95
2022 Financial management 43 19 15 8 2 10 3 71 12 65
2022 Information management 61 10 13 6 0 10 0 79 7 35
2022 Information technology 40 27 13 4 1 11 4 79 6 115
2022 Internal audit 36 24 31 0 0 8 0 66 0 15
2022 Evaluation 53 23 18 0 0 6 0 81 0 15
2022 Data sciences 36 31 11 0 5 17 0 81 6 20
2022 Policy 41 29 13 4 1 7 5 79 6 70
2022 Project management 45 25 16 7 1 6 0 74 9 75
2022 Other services to the public 49 19 12 4 4 8 3 77 9 220
2022 None of the above 42 22 13 7 2 12 3 74 11 185
2020 Client contact centre 57 17 10 4 2 7 3 82 7 246
2020 Health care practitioners 52 25 11 3 1 7 1 83 4 256
2020 Communications or public affairs 57 21 9 7 3 4 0 81 9 76
2020 Access to information and privacy 45 14 14 10 3 11 3 68 16 29
2020 Security 62 22 0 0 0 16 0 100 0 13
2020 Legal services 53 28 12 3 0 3 0 84 3 60
2020 Administration and operations 51 25 10 4 2 8 2 83 6 602
2020 Human resources 39 31 17 4 2 7 0 75 6 105
2020 Financial management 39 26 13 7 4 10 1 73 12 84
2020 Procurement 28 8 23 0 8 34 0 54 11 10
2020 Information management 40 16 9 3 3 24 6 79 8 34
2020 Information technology 38 28 14 5 1 11 3 77 7 105
2020 Internal audit 41 47 6 0 0 6 0 93 0 15
2020 Evaluation 39 35 0 0 0 26 0 100 0 16
2020 Data sciences 36 36 4 0 0 23 0 94 0 21
2020 Policy 44 22 13 3 5 14 0 76 9 64
2020 Project management 47 25 15 11 0 3 0 74 11 61
2020 Other services to the public 55 23 8 2 2 10 1 87 4 295
2020 None of the above 46 23 12 6 1 9 2 78 8 232
2019 Client contact centre 58 17 8 3 5 8 1 83 9 250
2019 Health care practitioners 53 19 11 2 2 11 2 82 5 196
2019 Communications or public affairs 46 24 17 5 0 8 0 77 5 63
2019 Access to information and privacy 46 21 27 0 0 4 3 71 0 30
2019 Security 29 61 0 0 0 10 0 100 0 10
2019 Legal services 59 20 12 2 4 4 0 82 6 51
2019 Administration and operations 49 23 11 4 2 9 2 80 7 503
2019 Human resources 48 20 20 4 1 6 1 73 6 115
2019 Financial management 42 25 16 5 2 9 1 74 8 77
2019 Procurement 39 35 26 0 0 0 0 74 0 12
2019 Information management 37 25 18 5 0 12 3 73 6 33
2019 Information technology 30 32 12 6 3 16 2 75 10 105
2019 Internal audit 69 31 0 0 0 0 0 100 0 11
2019 Evaluation 37 40 0 0 23 0 0 77 23 11
2019 Data sciences 38 37 5 5 0 14 0 87 6 16
2019 Policy 63 13 13 5 0 6 0 81 5 60
2019 Project management 47 30 14 3 1 3 2 80 5 65
2019 Other services to the public 45 20 11 5 4 12 2 76 11 221
2019 None of the above 43 23 12 5 4 10 2 76 10 244

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable acts, comments or displays that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 57. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 8 92 165
2022 Health care practitioners 7 93 285
2022 Access to information and privacy 25 75 20
2022 Legal services 17 83 50
2022 Administration and operations 8 92 475
2022 Human resources 8 92 95
2022 Financial management 8 92 65
2022 Internal audit 0 100 15
2022 Policy 11 89 70
2022 Project management 9 91 75
2022 Other services to the public 12 88 220
2022 None of the above 9 91 185
2020 Client contact centre 8 92 248
2020 Health care practitioners 7 93 257
2020 Communications or public affairs 14 86 76
2020 Security 0 100 13
2020 Legal services 10 90 60
2020 Administration and operations 7 93 601
2020 Human resources 7 93 104
2020 Financial management 12 88 84
2020 Procurement 0 100 10
2020 Information management 23 77 34
2020 Data sciences 0 100 21
2020 Policy 12 88 64
2020 Project management 8 92 61
2020 Other services to the public 12 88 295
2020 None of the above 8 92 233
2019 Client contact centre 13 87 250
2019 Health care practitioners 13 87 200
2019 Communications or public affairs 16 84 63
2019 Security 0 100 10
2019 Legal services 18 82 50
2019 Administration and operations 15 85 503
2019 Human resources 13 87 115
2019 Financial management 14 86 78
2019 Information management 28 72 34
2019 Information technology 5 95 105
2019 Internal audit 0 100 11
2019 Policy 8 92 60
2019 Project management 7 93 65
2019 Other services to the public 17 83 221
2019 None of the above 13 87 242
2018 Client contact centre 13 87 148
2018 Health care practitioners 20 80 142
2018 Communications or public affairs 21 79 42
2018 Legal services 18 82 59
2018 Administration and operations 16 84 379
2018 Human resources 14 86 72
2018 Financial management 22 78 50
2018 Information technology 6 94 84
2018 Policy 14 86 44
2018 Project management 13 87 44
2018 Other services to the public 21 79 181
2018 None of the above 20 80 152

Question 58a. From whom did you experience harassment on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 52 48 15
2022 Health care practitioners 34 66 20
2022 Administration and operations 34 66 40
2022 Other services to the public 18 82 25
2022 None of the above 24 76 15
2020 Client contact centre 34 66 21
2020 Health care practitioners 25 75 18
2020 Administration and operations 54 46 42
2020 Financial management 50 50 10
2020 Other services to the public 49 51 34
2020 None of the above 37 63 19
2019 Client contact centre 55 45 31
2019 Health care practitioners 28 72 27
2019 Administration and operations 57 43 78
2019 Human resources 31 69 16
2019 Other services to the public 57 43 38
2019 None of the above 47 53 31
2018 Client contact centre 52 48 20
2018 Health care practitioners 56 44 28
2018 Administration and operations 58 42 59
2018 Other services to the public 59 41 38
2018 None of the above 64 36 30

Question 58b. From whom did you experience harassment on the job? …Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 55 45 15
2022 Health care practitioners 51 49 20
2022 Administration and operations 60 40 40
2022 Other services to the public 53 47 25
2022 None of the above 76 24 15
2020 Client contact centre 52 48 21
2020 Health care practitioners 69 31 18
2020 Administration and operations 50 50 42
2020 Other services to the public 45 55 34
2020 None of the above 63 37 19
2019 Client contact centre 43 57 31
2019 Health care practitioners 66 34 27
2019 Administration and operations 64 36 78
2019 Financial management 40 60 12
2019 Other services to the public 59 41 38
2019 None of the above 75 25 31
2018 Client contact centre 61 39 20
2018 Health care practitioners 46 54 28
2018 Legal services 54 46 11
2018 Administration and operations 56 44 59
2018 Other services to the public 49 51 38
2018 None of the above 46 54 30

Question 58c. From whom did you experience harassment on the job? …Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 6 94 15
2022 Health care practitioners 9 91 20
2022 Administration and operations 4 96 40
2022 Other services to the public 6 94 25
2022 None of the above 0 100 15
2020 Communications or public affairs 0 100 11
2020 Financial management 0 100 10
2019 Health care practitioners 0 100 27
2019 Financial management 0 100 12
2018 Administration and operations 10 90 59
2018 Human resources 0 100 11
2018 Financial management 0 100 11

Question 58d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 10 90 20
2022 Administration and operations 3 97 40
2022 Other services to the public 12 88 25
2022 None of the above 20 80 15
2020 Client contact centre 0 100 21
2020 Communications or public affairs 0 100 11
2020 Administration and operations 0 100 42
2020 Financial management 0 100 10
2020 None of the above 0 100 19
2019 Communications or public affairs 0 100 11
2019 Administration and operations 0 100 78
2019 Human resources 0 100 16
2019 Financial management 0 100 12
2018 Client contact centre 0 100 20
2018 Legal services 0 100 11
2018 Administration and operations 0 100 59
2018 Human resources 0 100 11
2018 Financial management 0 100 11

Question 58e. From whom did you experience harassment on the job? …Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 7 93 15
2022 Health care practitioners 19 81 20
2022 Administration and operations 3 97 40
2022 Other services to the public 0 100 25
2022 None of the above 0 100 15
2020 Client contact centre 0 100 21
2020 Communications or public affairs 0 100 11
2020 None of the above 0 100 19
2019 Client contact centre 0 100 31
2019 Communications or public affairs 0 100 11
2019 Human resources 0 100 16
2019 Financial management 0 100 12
2019 None of the above 0 100 31
2018 Client contact centre 0 100 20
2018 Health care practitioners 0 100 28
2018 Financial management 0 100 11
2018 None of the above 0 100 30

Question 58f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 20 80 15
2022 Health care practitioners 16 84 20
2022 Administration and operations 27 73 40
2022 Other services to the public 37 63 25
2022 None of the above 5 95 15
2020 Communications or public affairs 0 100 11
2020 Administration and operations 12 88 42
2020 Financial management 0 100 10
2020 Other services to the public 23 77 34
2019 Client contact centre 18 82 31
2019 Administration and operations 10 90 78
2019 Human resources 0 100 16
2019 Financial management 0 100 12
2019 Other services to the public 20 80 38
2018 Client contact centre 39 61 20
2018 Administration and operations 10 90 59
2018 Human resources 0 100 11
2018 Financial management 0 100 11
2018 Other services to the public 26 74 38

Question 58g. From whom did you experience harassment on the job? …Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 6 94 15
2022 Health care practitioners 7 93 20
2022 Administration and operations 5 95 40
2022 Other services to the public 9 91 25
2022 None of the above 12 88 15
2020 Communications or public affairs 0 100 11
2020 Financial management 0 100 10
2019 Health care practitioners 0 100 27
2019 Communications or public affairs 0 100 11
2019 Financial management 0 100 12
2018 Health care practitioners 0 100 28
2018 Legal services 0 100 11

Question 59a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 13 87 15
2022 Health care practitioners 48 52 20
2022 Administration and operations 41 59 40
2022 Other services to the public 39 61 25
2022 None of the above 20 80 15
2020 Client contact centre 43 57 21
2020 Health care practitioners 40 60 18
2020 Administration and operations 37 63 42
2020 Other services to the public 39 61 34
2020 None of the above 41 59 19
2019 Client contact centre 49 51 31
2019 Health care practitioners 39 61 26
2019 Administration and operations 50 50 78
2019 Financial management 49 51 12
2019 Other services to the public 39 61 38
2019 None of the above 37 63 31
2018 Client contact centre 47 53 20
2018 Health care practitioners 34 66 28
2018 Administration and operations 45 55 59
2018 Human resources 46 54 11
2018 Other services to the public 29 71 38
2018 None of the above 33 67 30

Question 59b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 47 53 15
2022 Health care practitioners 45 55 20
2022 Administration and operations 32 68 40
2022 Other services to the public 34 66 25
2022 None of the above 49 51 15
2020 Client contact centre 33 67 21
2020 Health care practitioners 55 45 18
2020 Administration and operations 36 64 42
2020 Other services to the public 39 61 34
2020 None of the above 37 63 19
2019 Client contact centre 44 56 31
2019 Health care practitioners 62 38 26
2019 Communications or public affairs 57 43 11
2019 Administration and operations 45 55 78
2019 Human resources 31 69 16
2019 Other services to the public 42 58 38
2019 None of the above 53 47 31
2018 Client contact centre 34 66 20
2018 Health care practitioners 52 48 28
2018 Legal services 46 54 11
2018 Administration and operations 37 63 59
2018 Other services to the public 31 69 38
2018 None of the above 49 51 30

Question 59c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 35 65 15
2022 Health care practitioners 30 70 20
2022 Administration and operations 28 72 40
2022 Other services to the public 43 57 25
2022 None of the above 43 57 15
2020 Client contact centre 33 67 21
2020 Health care practitioners 45 55 18
2020 Administration and operations 55 45 42
2020 Other services to the public 33 67 34
2019 Client contact centre 49 51 31
2019 Health care practitioners 37 63 26
2019 Communications or public affairs 44 56 11
2019 Administration and operations 53 47 78
2019 Human resources 45 55 16
2019 Financial management 58 42 12
2019 Other services to the public 55 45 38
2019 None of the above 59 41 31
2018 Client contact centre 42 58 20
2018 Health care practitioners 44 56 28
2018 Administration and operations 50 50 59
2018 Financial management 44 56 11
2018 Other services to the public 40 60 38
2018 None of the above 54 46 30

Question 59d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 20 80 15
2022 Health care practitioners 53 47 20
2022 Administration and operations 36 64 40
2022 Other services to the public 45 55 25
2022 None of the above 37 63 15
2020 Client contact centre 33 67 21
2020 Health care practitioners 39 61 18
2020 Administration and operations 35 65 42
2020 Other services to the public 39 61 34
2020 None of the above 37 63 19
2019 Client contact centre 43 57 31
2019 Health care practitioners 43 57 26
2019 Communications or public affairs 54 46 11
2019 Administration and operations 53 47 78
2019 Human resources 36 64 16
2019 Financial management 52 48 12
2019 Other services to the public 65 35 38
2019 None of the above 52 48 31
2018 Client contact centre 37 63 20
2018 Health care practitioners 44 56 28
2018 Administration and operations 50 50 59
2018 Other services to the public 34 66 38
2018 None of the above 41 59 30

Question 59e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 14 86 15
2022 Health care practitioners 35 65 20
2022 Administration and operations 38 62 40
2022 Other services to the public 34 66 25
2022 None of the above 19 81 15
2020 Client contact centre 28 72 21
2020 Health care practitioners 55 45 18
2020 Administration and operations 41 59 42
2020 Other services to the public 27 73 34
2019 Client contact centre 28 72 31
2019 Health care practitioners 43 57 26
2019 Communications or public affairs 48 52 11
2019 Administration and operations 32 68 78
2019 Human resources 43 57 16
2019 Other services to the public 30 70 38
2019 None of the above 45 55 31
2018 Health care practitioners 31 69 28
2018 Legal services 55 45 11
2018 Administration and operations 40 60 59
2018 Other services to the public 24 76 38
2018 None of the above 41 59 30

Question 59f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 58 42 15
2022 Health care practitioners 63 37 20
2022 Administration and operations 50 50 40
2022 Other services to the public 43 57 25
2022 None of the above 57 43 15
2020 Client contact centre 57 43 21
2020 Health care practitioners 49 51 18
2020 Administration and operations 47 53 42
2020 Other services to the public 68 32 34
2020 None of the above 47 53 19
2019 Client contact centre 43 57 31
2019 Health care practitioners 44 56 26
2019 Communications or public affairs 44 56 11
2019 Administration and operations 49 51 78
2019 Human resources 30 70 16
2019 Financial management 49 51 12
2019 Other services to the public 66 34 38
2019 None of the above 63 37 31
2018 Client contact centre 56 44 20
2018 Health care practitioners 49 51 28
2018 Administration and operations 45 55 59
2018 Human resources 51 49 11
2018 Financial management 46 54 11
2018 Other services to the public 66 34 38
2018 None of the above 60 40 30

Question 59g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 13 87 15
2022 Health care practitioners 55 45 20
2022 Administration and operations 29 71 40
2022 Other services to the public 45 55 25
2022 None of the above 15 85 15
2020 Client contact centre 29 71 21
2020 Health care practitioners 58 42 18
2020 Administration and operations 38 62 42
2020 Other services to the public 41 59 34
2019 Client contact centre 36 64 31
2019 Health care practitioners 42 58 26
2019 Communications or public affairs 44 56 11
2019 Administration and operations 35 65 78
2019 Other services to the public 40 60 38
2019 None of the above 45 55 31
2018 Health care practitioners 26 74 28
2018 Administration and operations 24 76 59
2018 Financial management 54 46 11
2018 Other services to the public 32 68 38
2018 None of the above 31 69 30

Question 59h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 5 95 20
2022 Administration and operations 0 100 40
2022 Other services to the public 0 100 25
2022 None of the above 0 100 15
2020 Client contact centre 0 100 21
2020 Health care practitioners 0 100 18
2020 Administration and operations 0 100 42
2020 Financial management 0 100 10
2019 Client contact centre 0 100 31
2019 Health care practitioners 0 100 26
2019 Communications or public affairs 0 100 11
2019 Human resources 0 100 16
2019 Financial management 0 100 12
2019 Other services to the public 0 100 38
2019 None of the above 0 100 31
2018 Client contact centre 0 100 20
2018 Health care practitioners 0 100 28
2018 Legal services 0 100 11
2018 Human resources 0 100 11
2018 Financial management 0 100 11
2018 Other services to the public 0 100 38
2018 None of the above 0 100 30

Question 59i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 7 93 15
2022 Health care practitioners 16 84 20
2022 Administration and operations 5 95 40
2022 Other services to the public 5 95 25
2022 None of the above 0 100 15
2020 Administration and operations 0 100 42
2020 Financial management 0 100 10
2019 Administration and operations 8 92 78
2019 Human resources 0 100 16
2019 Financial management 0 100 12
2018 Human resources 0 100 11
2018 Financial management 0 100 11

Question 59j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 13 87 15
2022 Health care practitioners 22 78 20
2022 Administration and operations 11 89 40
2022 Other services to the public 21 79 25
2022 None of the above 9 91 15
2020 Health care practitioners 35 65 18
2020 Financial management 0 100 10
2020 Other services to the public 14 86 34
2019 Client contact centre 15 85 31
2019 Health care practitioners 27 73 26
2019 Administration and operations 12 88 78
2019 Human resources 0 100 16
2019 Financial management 0 100 12
2019 Other services to the public 17 83 38
2019 None of the above 15 85 31
2018 Client contact centre 37 63 20
2018 Administration and operations 11 89 59
2018 Human resources 0 100 11
2018 Financial management 0 100 11
2018 Other services to the public 24 76 38

Question 59k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 76 24 15
2022 Health care practitioners 60 40 20
2022 Administration and operations 50 50 40
2022 Other services to the public 43 57 25
2022 None of the above 44 56 15
2020 Client contact centre 38 62 21
2020 Health care practitioners 54 46 18
2020 Communications or public affairs 44 56 11
2020 Administration and operations 35 65 42
2020 Other services to the public 47 53 34
2020 None of the above 37 63 19
2019 Client contact centre 45 55 31
2019 Health care practitioners 44 56 26
2019 Communications or public affairs 54 46 11
2019 Administration and operations 54 46 78
2019 Human resources 51 49 16
2019 Other services to the public 65 35 38
2019 None of the above 61 39 31
2018 Client contact centre 35 65 20
2018 Health care practitioners 46 54 28
2018 Administration and operations 49 51 59
2018 Other services to the public 48 52 38
2018 None of the above 39 61 30

Question 59l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 6 94 15
2022 Health care practitioners 33 67 20
2022 Administration and operations 32 68 40
2022 Other services to the public 36 64 25
2022 None of the above 23 77 15
2020 Client contact centre 24 76 21
2020 Health care practitioners 43 57 18
2020 Administration and operations 26 74 42
2020 Financial management 0 100 10
2020 Other services to the public 26 74 34
2019 Client contact centre 33 67 31
2019 Health care practitioners 28 72 26
2019 Administration and operations 25 75 78
2019 Other services to the public 32 68 38
2019 None of the above 29 71 31
2018 Client contact centre 30 70 20
2018 Administration and operations 18 82 59
2018 Other services to the public 21 79 38
2018 None of the above 17 83 30

Question 59m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 40 60 15
2022 Health care practitioners 22 78 20
2022 Administration and operations 21 79 40
2022 Other services to the public 15 85 25
2022 None of the above 5 95 15
2020 Health care practitioners 0 100 18
2020 Communications or public affairs 0 100 11
2020 Administration and operations 21 79 42
2020 Financial management 0 100 10
2020 None of the above 0 100 19
2019 Client contact centre 21 79 31
2019 Communications or public affairs 0 100 11
2019 Administration and operations 19 81 78
2019 Other services to the public 22 78 38
2019 None of the above 20 80 31
2018 Administration and operations 15 85 59
2018 Other services to the public 18 82 38
2018 None of the above 24 76 30

Question 60a. What actions did you take to address the harassment you experienced? …I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 44 56 15
2022 Health care practitioners 70 30 20
2022 Administration and operations 39 61 40
2022 Other services to the public 74 26 25
2022 None of the above 41 59 15
2020 Client contact centre 76 24 21
2020 Health care practitioners 46 54 18
2020 Administration and operations 59 41 42
2020 Other services to the public 58 42 34
2020 None of the above 25 75 19
2019 Client contact centre 64 36 31
2019 Health care practitioners 62 38 26
2019 Administration and operations 54 46 78
2019 Human resources 43 57 16
2019 Financial management 58 42 12
2019 Other services to the public 65 35 38
2019 None of the above 46 54 31
2018 Client contact centre 52 48 20
2018 Health care practitioners 62 38 28
2018 Legal services 54 46 11
2018 Administration and operations 53 47 58
2018 Human resources 57 43 11
2018 Other services to the public 53 47 38
2018 None of the above 44 56 30

Question 60b. What actions did you take to address the harassment you experienced? …I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 35 65 15
2022 Health care practitioners 51 49 20
2022 Administration and operations 17 83 40
2022 Other services to the public 50 50 25
2022 None of the above 5 95 15
2020 Client contact centre 38 62 21
2020 Health care practitioners 42 58 18
2020 Administration and operations 36 64 42
2020 Other services to the public 38 62 34
2020 None of the above 26 74 19
2019 Client contact centre 32 68 31
2019 Health care practitioners 34 66 26
2019 Communications or public affairs 55 45 11
2019 Administration and operations 27 73 78
2019 Other services to the public 42 58 38
2019 None of the above 32 68 31
2018 Client contact centre 42 58 20
2018 Health care practitioners 18 82 28
2018 Administration and operations 29 71 58
2018 Other services to the public 28 72 38
2018 None of the above 22 78 30

Question 60c. What actions did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 6 94 15
2022 Health care practitioners 4 96 20
2022 Administration and operations 3 97 40
2022 Other services to the public 0 100 25
2022 None of the above 0 100 15
2020 Financial management 0 100 10
2019 Financial management 0 100 12
2019 None of the above 15 85 31
2018 Client contact centre 0 100 20
2018 Human resources 0 100 11
2018 Financial management 0 100 11

Question 60d. What actions did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 21 79 15
2022 Health care practitioners 34 66 20
2022 Administration and operations 21 79 40
2022 Other services to the public 18 82 25
2022 None of the above 6 94 15
2020 Client contact centre 38 62 21
2020 Health care practitioners 25 75 18
2020 Administration and operations 33 67 42
2020 Other services to the public 25 75 34
2020 None of the above 31 69 19
2019 Client contact centre 24 76 31
2019 Health care practitioners 35 65 26
2019 Administration and operations 33 67 78
2019 Other services to the public 35 65 38
2019 None of the above 31 69 31
2018 Health care practitioners 28 72 28
2018 Administration and operations 29 71 58
2018 Human resources 0 100 11
2018 Financial management 0 100 11
2018 Other services to the public 21 79 38
2018 None of the above 23 77 30

Question 60e. What actions did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 7 93 15
2022 Health care practitioners 17 83 20
2022 Administration and operations 5 95 40
2022 Other services to the public 16 84 25
2022 None of the above 0 100 15
2020 Financial management 0 100 10
2020 None of the above 0 100 19
2019 Client contact centre 18 82 31
2019 Health care practitioners 18 82 26
2019 Administration and operations 8 92 78
2019 Financial management 0 100 12
2019 Other services to the public 11 89 38
2018 Human resources 0 100 11
2018 Financial management 0 100 11

Question 60f. What actions did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 16 84 20
2022 Administration and operations 3 97 40
2022 Other services to the public 10 90 25
2022 None of the above 7 93 15
2020 Communications or public affairs 0 100 11
2020 Administration and operations 14 86 42
2020 Financial management 0 100 10
2019 Client contact centre 15 85 31
2019 Communications or public affairs 0 100 11
2019 Administration and operations 8 92 78
2019 Human resources 0 100 16
2019 Financial management 0 100 12
2019 Other services to the public 12 88 38
2018 Human resources 0 100 11
2018 Financial management 0 100 11
2018 Other services to the public 12 88 38
2018 None of the above 0 100 30

Question 60g. What actions did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 14 86 15
2022 Health care practitioners 9 91 20
2022 Administration and operations 9 91 40
2022 Other services to the public 20 80 25
2022 None of the above 0 100 15
2019 Client contact centre 18 82 31
2019 Health care practitioners 28 72 26
2019 Administration and operations 12 88 78
2019 Other services to the public 14 86 38
2018 Administration and operations 18 82 58
2018 Other services to the public 13 87 38

Question 60h. What actions did you take to address the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 6 94 15
2022 Health care practitioners 6 94 20
2022 Administration and operations 5 95 40
2022 Other services to the public 3 97 25
2022 None of the above 0 100 15
2020 Administration and operations 12 88 42
2019 Client contact centre 27 73 31
2019 Communications or public affairs 0 100 11
2019 Administration and operations 9 91 78
2019 Other services to the public 27 73 38
2018 Financial management 0 100 11
2018 Other services to the public 20 80 38

Question 60i. What actions did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 34 66 15
2022 Health care practitioners 4 96 20
2022 Administration and operations 37 63 40
2022 Other services to the public 6 94 25
2022 None of the above 48 52 15
2020 Health care practitioners 38 62 18
2020 Administration and operations 22 78 42
2020 Other services to the public 26 74 34
2020 None of the above 37 63 19
2019 Administration and operations 25 75 78
2019 Human resources 37 63 16
2019 None of the above 28 72 31
2018 Health care practitioners 25 75 28
2018 Administration and operations 31 69 58
2018 Other services to the public 23 77 38
2018 None of the above 36 64 30

Question 61a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 24 76 15
2022 Health care practitioners 0 100 20
2022 Administration and operations 5 95 40
2022 Other services to the public 18 82 25
2022 None of the above 0 100 15
2020 Communications or public affairs 0 100 11
2019 Administration and operations 7 93 71
2019 Financial management 0 100 12
2018 Administration and operations 16 84 54

Question 61b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 23 77 15
2022 Health care practitioners 18 82 20
2022 Administration and operations 32 68 40
2022 Other services to the public 42 58 25
2022 None of the above 18 82 15
2020 Communications or public affairs 0 100 11
2020 Administration and operations 28 72 36
2019 Administration and operations 20 80 71
2019 Human resources 31 69 16
2019 Other services to the public 20 80 33
2018 Health care practitioners 49 51 25
2018 Administration and operations 19 81 54
2018 Other services to the public 15 85 33
2018 None of the above 17 83 30

Question 61c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 20
2022 Administration and operations 6 94 40
2022 Other services to the public 4 96 25
2022 None of the above 0 100 15
2019 Communications or public affairs 0 100 11
2019 Financial management 0 100 12
2018 Administration and operations 15 85 54
2018 None of the above 0 100 30

Question 61d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 6 94 15
2022 Health care practitioners 11 89 20
2022 Administration and operations 5 95 40
2022 Other services to the public 5 95 25
2022 None of the above 0 100 15
2020 Financial management 0 100 10
2019 Financial management 0 100 12
2018 Health care practitioners 0 100 25
2018 Administration and operations 14 86 54
2018 Financial management 0 100 11
2018 Other services to the public 0 100 33

Question 61e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 17 83 15
2022 Health care practitioners 20 80 20
2022 Administration and operations 8 92 40
2022 Other services to the public 9 91 25
2022 None of the above 0 100 15
2020 Communications or public affairs 0 100 11
2019 Administration and operations 13 87 71
2019 Human resources 0 100 16
2019 Other services to the public 0 100 33
2018 Administration and operations 9 91 54

Question 61f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 7 93 15
2022 Health care practitioners 21 79 20
2022 Administration and operations 2 98 40
2022 Other services to the public 4 96 25
2022 None of the above 5 95 15
2020 Financial management 0 100 10
2019 Client contact centre 18 82 26
2019 Administration and operations 14 86 71
2018 Human resources 0 100 11
2018 Financial management 0 100 11

Question 61g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 10 90 20
2022 Administration and operations 13 87 40
2022 Other services to the public 4 96 25
2022 None of the above 0 100 15
2019 Administration and operations 15 85 71
2019 Financial management 0 100 12
2018 Client contact centre 0 100 19
2018 Health care practitioners 0 100 25
2018 Administration and operations 14 86 54
2018 Human resources 0 100 11

Question 61h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 15 85 15
2022 Health care practitioners 5 95 20
2022 Administration and operations 18 82 40
2022 Other services to the public 5 95 25
2022 None of the above 12 88 15
2019 Administration and operations 14 86 71
2018 Administration and operations 15 85 54

Question 61i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 6 94 15
2022 Health care practitioners 17 83 20
2022 Administration and operations 20 80 40
2022 Other services to the public 8 92 25
2022 None of the above 6 94 15
2020 Administration and operations 16 84 36
2020 Financial management 0 100 10
2019 Client contact centre 19 81 26
2019 Communications or public affairs 0 100 11
2019 Administration and operations 12 88 71
2019 Other services to the public 29 71 33
2018 Human resources 0 100 11
2018 Financial management 0 100 11

Question 61j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 20 80 15
2022 Health care practitioners 28 72 20
2022 Administration and operations 31 69 40
2022 Other services to the public 14 86 25
2022 None of the above 13 87 15
2020 Administration and operations 28 72 36
2019 Client contact centre 26 74 26
2019 Administration and operations 36 64 71
2019 Other services to the public 45 55 33
2018 Client contact centre 32 68 19
2018 Health care practitioners 30 70 25
2018 Administration and operations 24 76 54
2018 Other services to the public 38 62 33
2018 None of the above 16 84 30

Question 61k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 11 89 20
2022 Administration and operations 3 97 40
2022 Other services to the public 4 96 25
2022 None of the above 0 100 15
2020 Financial management 0 100 10
2019 Administration and operations 11 89 71
2019 Human resources 0 100 16
2018 Human resources 0 100 11

Question 61l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 22 78 15
2022 Health care practitioners 46 54 20
2022 Administration and operations 51 49 40
2022 Other services to the public 41 59 25
2022 None of the above 57 43 15
2020 Administration and operations 48 52 36
2019 Client contact centre 50 50 26
2019 Communications or public affairs 46 54 11
2019 Administration and operations 58 42 71
2019 Human resources 57 43 16
2019 Financial management 49 51 12
2019 Other services to the public 51 49 33
2018 Client contact centre 49 51 19
2018 Health care practitioners 36 64 25
2018 Administration and operations 44 56 54
2018 Human resources 57 43 11
2018 Other services to the public 46 54 33
2018 None of the above 49 51 30

Question 61m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 6 94 20
2022 Administration and operations 0 100 40
2022 Other services to the public 0 100 25
2022 None of the above 0 100 15
2020 Communications or public affairs 0 100 11
2020 Administration and operations 0 100 36
2020 Financial management 0 100 10
2019 Client contact centre 0 100 26
2019 Communications or public affairs 0 100 11
2019 Human resources 0 100 16
2019 Financial management 0 100 12
2019 Other services to the public 0 100 33
2018 Human resources 0 100 11
2018 Financial management 0 100 11
2018 Other services to the public 0 100 33
2018 None of the above 0 100 30

Question 61n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 47 53 15
2022 Health care practitioners 34 66 20
2022 Administration and operations 50 50 40
2022 Other services to the public 52 48 25
2022 None of the above 61 39 15
2020 Administration and operations 53 47 36
2020 Financial management 48 52 10
2019 Client contact centre 46 54 26
2019 Communications or public affairs 56 44 11
2019 Administration and operations 62 38 71
2019 Human resources 49 51 16
2019 Other services to the public 56 44 33
2018 Client contact centre 49 51 19
2018 Health care practitioners 54 46 25
2018 Administration and operations 59 41 54
2018 Financial management 54 46 11
2018 Other services to the public 53 47 33
2018 None of the above 63 37 30

Question 61o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 6 94 15
2022 Health care practitioners 6 94 20
2022 Administration and operations 3 97 40
2022 Other services to the public 0 100 25
2022 None of the above 0 100 15

Question 61p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 6 94 15
2022 Health care practitioners 0 100 20
2022 Administration and operations 18 82 40
2022 Other services to the public 35 65 25
2022 None of the above 27 73 15
2020 Administration and operations 25 75 36
2019 Client contact centre 29 71 26
2019 Administration and operations 9 91 71
2019 Financial management 0 100 12
2019 Other services to the public 18 82 33
2018 Health care practitioners 24 76 25
2018 Administration and operations 15 85 54
2018 Human resources 0 100 11
2018 Other services to the public 32 68 33

Question 62. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 19 15 8 4 4 39 10 66 17 165
2022 Health care practitioners 15 12 15 4 4 37 13 54 17 280
2022 Communications or public affairs 10 5 18 8 11 43 6 28 36 65
2022 Legal services 24 11 6 11 13 29 6 54 37 50
2022 Administration and operations 16 15 15 3 4 35 12 58 15 475
2022 Human resources 28 12 17 7 3 25 8 60 15 95
2022 Financial management 14 19 12 7 6 38 5 57 22 65
2022 Information management 22 10 18 2 8 37 3 53 17 35
2022 Information technology 19 15 9 4 5 37 12 66 17 115
2022 Policy 14 6 13 8 5 44 9 43 28 70
2022 Project management 16 20 13 10 1 28 12 60 19 75
2022 Other services to the public 14 14 14 8 7 37 7 49 26 220
2022 None of the above 17 13 12 8 5 34 11 55 24 185
2020 Client contact centre 26 17 14 3 4 24 11 66 12 248
2020 Health care practitioners 21 16 13 6 4 32 9 62 16 256
2020 Communications or public affairs 21 21 16 4 9 21 8 59 18 76
2020 Access to information and privacy 24 14 21 7 0 31 3 58 11 29
2020 Security 15 40 22 0 0 23 0 71 0 13
2020 Legal services 31 12 13 10 5 22 8 60 22 59
2020 Administration and operations 28 16 17 6 3 23 7 63 14 601
2020 Human resources 29 22 11 7 5 22 3 69 16 105
2020 Financial management 22 21 19 10 3 22 3 58 17 84
2020 Procurement 26 15 15 0 0 44 0 73 0 10
2020 Information management 19 9 14 22 6 22 8 40 40 33
2020 Information technology 32 17 20 3 1 20 7 68 5 104
2020 Internal audit 21 7 0 0 6 53 13 81 19 15
2020 Evaluation 40 12 0 0 6 36 6 89 11 15
2020 Data sciences 29 13 8 8 3 39 0 69 18 21
2020 Policy 16 17 27 5 8 25 3 46 17 64
2020 Project management 24 14 13 11 3 33 2 58 22 61
2020 Other services to the public 27 17 12 5 6 26 7 65 16 295
2020 None of the above 25 16 14 9 4 23 7 60 20 232
2019 Client contact centre 21 20 18 6 4 21 10 59 15 250
2019 Health care practitioners 15 18 19 8 10 20 11 47 26 200
2019 Communications or public affairs 10 17 26 4 7 31 4 42 18 63
2019 Access to information and privacy 17 20 18 4 0 30 10 62 7 30
2019 Legal services 22 13 14 6 12 24 10 52 27 51
2019 Administration and operations 14 18 22 9 7 23 6 46 23 504
2019 Human resources 21 23 14 5 6 27 5 65 15 115
2019 Financial management 23 15 23 9 5 22 4 51 18 77
2019 Procurement 18 33 26 0 0 23 0 67 0 12
2019 Information management 15 16 16 6 16 17 14 44 32 34
2019 Information technology 22 15 21 3 7 26 7 56 14 104
2019 Internal audit 19 8 26 11 0 37 0 42 17 11
2019 Evaluation 9 9 24 0 7 51 0 35 15 11
2019 Data sciences 22 14 11 5 0 39 10 70 9 16
2019 Policy 10 16 21 15 2 26 10 41 26 59
2019 Project management 8 9 29 9 4 32 8 29 22 65
2019 Other services to the public 17 14 21 8 9 22 9 45 25 222
2019 None of the above 19 9 21 7 9 26 9 43 24 244
2018 Client contact centre 14 12 28 10 8 22 5 36 25 148
2018 Health care practitioners 10 17 28 4 15 21 4 36 26 143
2018 Communications or public affairs 13 7 24 12 10 32 2 32 32 42
2018 Access to information and privacy 27 27 5 3 8 30 0 77 16 26
2018 Security 26 17 34 0 0 15 9 56 0 11
2018 Legal services 25 16 26 8 7 12 6 50 18 59
2018 Administration and operations 13 19 21 10 9 23 5 44 26 379
2018 Human resources 18 22 22 7 3 24 4 55 14 72
2018 Financial management 13 16 27 20 4 16 4 37 30 50
2018 Information management 23 22 27 5 9 14 0 52 17 23
2018 Information technology 21 22 25 4 1 25 2 59 7 84
2018 Evaluation 0 28 24 0 8 40 0 47 13 12
2018 Data sciences 11 26 22 0 0 41 0 64 0 13
2018 Policy 7 4 23 16 9 37 5 18 42 44
2018 Project management 9 16 27 7 9 27 5 38 23 44
2018 Other services to the public 11 17 26 7 14 22 2 37 29 181
2018 None of the above 10 16 27 10 5 28 3 39 22 152

Question 63. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 33 36 12 4 5 10 0 77 10 165
2022 Health care practitioners 39 29 14 3 4 11 0 77 8 280
2022 Communications or public affairs 23 29 22 5 9 13 0 59 16 65
2022 Access to information and privacy 50 19 11 4 13 4 0 71 18 20
2022 Security 47 37 8 8 0 0 0 84 8 10
2022 Legal services 39 22 12 10 10 6 2 66 22 50
2022 Administration and operations 39 33 10 6 3 8 1 79 10 470
2022 Human resources 44 31 12 5 0 5 2 81 6 95
2022 Financial management 35 26 19 5 3 8 3 69 9 65
2022 Information management 37 27 18 3 5 10 0 71 9 35
2022 Information technology 38 26 14 4 2 12 4 77 7 115
2022 Internal audit 40 31 15 7 0 7 0 77 8 15
2022 Evaluation 39 28 26 0 6 0 0 68 6 15
2022 Data sciences 33 39 9 4 4 11 0 81 9 20
2022 Policy 24 29 14 11 4 18 0 65 18 70
2022 Project management 35 30 23 6 0 5 3 70 6 75
2022 Other services to the public 31 31 14 6 6 10 1 71 14 220
2022 None of the above 33 30 13 6 4 12 1 73 12 185
2020 Client contact centre 41 34 10 4 3 5 2 81 7 246
2020 Health care practitioners 44 29 14 3 3 6 0 78 7 255
2020 Communications or public affairs 39 27 11 7 7 5 2 72 16 76
2020 Access to information and privacy 58 35 3 0 0 3 0 96 0 29
2020 Security 44 40 16 0 0 0 0 84 0 13
2020 Legal services 54 23 8 5 2 7 2 84 7 60
2020 Administration and operations 47 30 11 4 3 5 1 82 7 599
2020 Human resources 44 35 8 8 3 3 0 81 10 105
2020 Financial management 39 29 18 6 3 4 0 72 10 84
2020 Procurement 52 15 15 8 0 10 0 75 8 10
2020 Information management 42 12 14 9 6 14 3 65 18 34
2020 Information technology 46 32 12 4 1 4 2 83 5 104
2020 Internal audit 41 26 7 6 0 20 0 83 8 15
2020 Evaluation 52 24 6 6 0 12 0 86 7 15
2020 Data sciences 42 35 8 0 7 8 0 84 7 21
2020 Policy 34 30 21 8 5 3 0 66 13 64
2020 Project management 43 33 12 8 2 3 0 78 10 61
2020 Other services to the public 44 29 14 4 3 6 1 78 7 294
2020 None of the above 42 28 16 4 4 5 0 74 9 232
2019 Client contact centre 41 32 14 5 2 5 2 78 8 250
2019 Health care practitioners 32 33 16 7 6 6 0 69 14 197
2019 Communications or public affairs 27 27 23 13 1 7 2 59 15 63
2019 Access to information and privacy 54 25 12 3 0 6 0 83 4 30
2019 Security 39 41 10 10 0 0 0 80 10 10
2019 Legal services 42 18 12 10 8 10 0 67 20 50
2019 Administration and operations 32 34 15 6 5 7 0 72 12 503
2019 Human resources 44 27 11 8 3 5 1 76 12 115
2019 Financial management 35 26 20 8 1 9 0 67 11 78
2019 Procurement 18 48 26 0 0 8 0 72 0 12
2019 Information management 39 22 19 9 8 3 0 63 17 34
2019 Information technology 39 30 13 3 4 11 1 78 7 105
2019 Internal audit 21 51 9 0 0 19 0 89 0 10
2019 Evaluation 39 22 9 0 0 31 0 88 0 11
2019 Data sciences 58 26 6 5 0 6 0 89 5 15
2019 Policy 23 39 13 10 3 13 0 71 15 60
2019 Project management 17 36 27 7 1 9 2 60 10 64
2019 Other services to the public 36 27 18 7 7 4 1 66 15 222
2019 None of the above 36 24 17 7 6 10 0 66 15 244
2018 Client contact centre 25 26 20 13 5 9 1 57 20 148
2018 Health care practitioners 23 28 23 8 12 6 1 55 21 142
2018 Communications or public affairs 21 28 21 10 8 11 0 56 20 42
2018 Access to information and privacy 50 30 5 4 3 7 0 87 8 26
2018 Security 34 51 0 0 0 15 0 100 0 11
2018 Legal services 38 20 18 10 3 10 0 65 14 59
2018 Administration and operations 26 33 17 10 5 7 0 65 16 378
2018 Human resources 26 37 22 10 3 1 1 64 13 71
2018 Financial management 24 36 14 24 0 2 0 61 24 50
2018 Information management 49 18 24 5 0 4 0 70 5 23
2018 Information technology 33 35 18 4 0 10 0 76 4 84
2018 Evaluation 24 26 42 0 8 0 0 50 8 12
2018 Data sciences 11 53 14 14 0 7 0 69 15 13
2018 Policy 21 22 22 19 5 11 0 48 27 44
2018 Project management 25 32 14 11 6 11 0 64 20 44
2018 Other services to the public 22 36 15 10 9 8 1 63 20 181
2018 None of the above 20 32 22 11 3 11 1 60 15 153

Discrimination

Discrimination refers to the unjust or prejudicial treatment of a person or group of people that deprives them of or limits their access to opportunities and advantages that are available to other members of society. The Canadian Human Rights Act sets out the following prohibited grounds of discrimination: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Definition of the term has changed from 2020 PSES.

Question 64. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 8 92 165
2022 Health care practitioners 6 94 280
2022 Administration and operations 5 95 475
2022 Information technology 4 96 115
2022 Internal audit 0 100 15
2022 Project management 6 94 75
2022 Other services to the public 10 90 220
2022 None of the above 8 92 185
2020 Client contact centre 7 93 248
2020 Health care practitioners 3 97 257
2020 Communications or public affairs 6 94 76
2020 Access to information and privacy 0 100 29
2020 Security 0 100 13
2020 Administration and operations 4 96 600
2020 Procurement 0 100 10
2020 Evaluation 0 100 16
2020 Policy 8 92 64
2020 Other services to the public 6 94 295
2020 None of the above 4 96 231
2019 Client contact centre 7 93 250
2019 Health care practitioners 4 96 199
2019 Communications or public affairs 7 93 63
2019 Security 0 100 10
2019 Administration and operations 6 94 505
2019 Procurement 0 100 12
2019 Evaluation 0 100 11
2019 Data sciences 0 100 16
2019 Other services to the public 7 93 221
2019 None of the above 5 95 244
2018 Client contact centre 13 87 148
2018 Health care practitioners 8 92 142
2018 Security 0 100 11
2018 Administration and operations 9 91 380
2018 Human resources 0 100 72
2018 Financial management 10 90 50
2018 Information management 0 100 23
2018 Other services to the public 11 89 181
2018 None of the above 5 95 150

Question 65a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 13 87 15
2022 Health care practitioners 35 65 15
2022 Administration and operations 3 97 20
2022 Other services to the public 4 96 20
2022 None of the above 20 80 15
2020 Administration and operations 42 58 26
2019 Client contact centre 29 71 17
2019 Administration and operations 46 54 33
2019 Other services to the public 34 66 17
2018 Administration and operations 55 45 34
2018 Other services to the public 25 75 20

Question 65b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 86 14 15
2022 Health care practitioners 87 13 15
2022 Administration and operations 91 9 20
2022 Other services to the public 91 9 20
2022 None of the above 88 12 15
2020 Administration and operations 81 19 26
2019 Administration and operations 69 31 33
2018 Client contact centre 74 26 19
2018 Administration and operations 65 35 34

Question 65c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 0 100 20
2022 Other services to the public 0 100 20
2022 None of the above 0 100 15
2020 Client contact centre 0 100 19
2020 Other services to the public 0 100 17
2019 Client contact centre 0 100 17
2019 Administration and operations 0 100 33
2018 Client contact centre 0 100 19
2018 Health care practitioners 0 100 11
2018 Other services to the public 0 100 20

Question 65d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 5 95 20
2022 Other services to the public 0 100 20
2022 None of the above 0 100 15
2020 Client contact centre 0 100 19
2020 Administration and operations 0 100 26
2020 Other services to the public 0 100 17
2019 Client contact centre 0 100 17
2019 Other services to the public 0 100 17
2019 None of the above 0 100 13
2018 Client contact centre 0 100 19
2018 Health care practitioners 0 100 11
2018 Other services to the public 0 100 20

Question 65e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 5 95 20
2022 Other services to the public 4 96 20
2022 None of the above 0 100 15
2020 Other services to the public 0 100 17
2019 Client contact centre 0 100 17
2019 Other services to the public 0 100 17
2019 None of the above 0 100 13
2018 Client contact centre 0 100 19
2018 Health care practitioners 0 100 11

Question 65f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 13 87 15
2022 Administration and operations 23 77 20
2022 Other services to the public 17 83 20
2022 None of the above 0 100 15
2018 Administration and operations 15 85 34
2018 Other services to the public 0 100 20

Question 65g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 14 86 15
2022 Health care practitioners 5 95 15
2022 Administration and operations 13 87 20
2022 Other services to the public 0 100 20
2022 None of the above 14 86 15
2020 Client contact centre 0 100 19
2020 Other services to the public 29 71 17
2019 Other services to the public 0 100 17
2018 Client contact centre 0 100 19
2018 Health care practitioners 0 100 11
2018 Administration and operations 18 82 34
2018 Other services to the public 0 100 20

Question 66a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 7 93 15
2022 Health care practitioners 19 81 15
2022 Administration and operations 17 83 20
2022 Other services to the public 13 87 20
2022 None of the above 20 80 15
2019 None of the above 0 100 13

Question 66b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 22 78 15
2022 Health care practitioners 7 93 15
2022 Administration and operations 13 87 20
2022 Other services to the public 14 86 20
2022 None of the above 12 88 15

Question 66c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 14 86 15
2022 Health care practitioners 13 87 15
2022 Administration and operations 12 88 20
2022 Other services to the public 15 85 20
2022 None of the above 12 88 15
2019 None of the above 0 100 13
2018 Client contact centre 0 100 19

Question 66d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 11 89 15
2022 Administration and operations 9 91 20
2022 Other services to the public 0 100 20
2022 None of the above 6 94 15
2020 Administration and operations 0 100 26
2020 Other services to the public 0 100 17
2019 Client contact centre 0 100 17
2019 Other services to the public 0 100 17
2019 None of the above 0 100 13
2018 Client contact centre 0 100 19
2018 Other services to the public 0 100 20

Question 66e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 28 72 15
2022 Health care practitioners 28 72 15
2022 Administration and operations 38 62 20
2022 Other services to the public 26 74 20
2022 None of the above 22 78 15
2020 Client contact centre 26 74 19
2020 Administration and operations 32 68 26
2019 Administration and operations 32 68 33
2018 Administration and operations 27 73 34

Question 66f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 36 64 15
2022 Health care practitioners 14 86 15
2022 Administration and operations 9 91 20
2022 Other services to the public 24 76 20
2022 None of the above 37 63 15
2020 Client contact centre 32 68 19
2019 Administration and operations 17 83 33
2019 Other services to the public 36 64 17
2019 None of the above 46 54 13
2018 Administration and operations 24 76 34
2018 Other services to the public 30 70 20

Question 66g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 5 95 20
2022 Other services to the public 4 96 20
2022 None of the above 11 89 15
2020 Other services to the public 0 100 17
2019 Client contact centre 0 100 17
2019 Other services to the public 0 100 17
2018 Client contact centre 0 100 19
2018 Health care practitioners 0 100 12
2018 Other services to the public 0 100 20

Question 66h. Please indicate the type of discrimination you experienced. ...Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 14 86 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 0 100 20
2022 Other services to the public 4 96 20
2022 None of the above 16 84 15
2020 Client contact centre 0 100 19
2020 Administration and operations 0 100 26
2020 Other services to the public 0 100 17
2019 Client contact centre 0 100 17
2019 Administration and operations 0 100 33
2019 Other services to the public 0 100 17
2019 None of the above 0 100 13
2018 Client contact centre 0 100 19
2018 Health care practitioners 0 100 12
2018 Other services to the public 0 100 20

Question 66i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 13 87 15
2022 Administration and operations 5 95 20
2022 Other services to the public 13 87 20
2022 None of the above 5 95 15
2020 Administration and operations 0 100 26
2019 Administration and operations 0 100 33
2019 Other services to the public 0 100 17
2018 Administration and operations 15 85 34

Question 66j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 15 85 15
2022 Health care practitioners 38 62 15
2022 Administration and operations 5 95 20
2022 Other services to the public 39 61 20
2022 None of the above 21 79 15
2020 Client contact centre 52 48 19
2020 Administration and operations 23 77 26
2020 Other services to the public 41 59 17
2019 Administration and operations 25 75 33
2018 Client contact centre 0 100 19
2018 Administration and operations 25 75 34
2018 Other services to the public 25 75 20

Question 66k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 5 95 20
2022 Other services to the public 0 100 20
2022 None of the above 6 94 15
2020 Client contact centre 0 100 19
2020 Administration and operations 0 100 26
2020 Other services to the public 0 100 17
2019 Client contact centre 0 100 17
2019 Administration and operations 0 100 33
2019 Other services to the public 0 100 17
2019 None of the above 0 100 13
2018 Client contact centre 0 100 19
2018 Health care practitioners 0 100 12
2018 Administration and operations 0 100 34

Question 66l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 28 72 15
2022 Health care practitioners 28 72 15
2022 Administration and operations 30 70 20
2022 Other services to the public 19 81 20
2022 None of the above 31 69 15
2020 Client contact centre 42 58 19
2020 Administration and operations 38 62 26
2020 Other services to the public 29 71 17
2019 Administration and operations 50 50 33
2019 Other services to the public 47 53 17
2018 Administration and operations 42 58 34
2018 Other services to the public 45 55 20

Question 66m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 0 100 20
2022 Other services to the public 0 100 20
2022 None of the above 0 100 15
2020 Client contact centre 0 100 19
2020 Administration and operations 0 100 26
2020 Other services to the public 0 100 17
2019 Client contact centre 0 100 17
2019 Administration and operations 0 100 33
2019 Other services to the public 0 100 17
2019 None of the above 0 100 13
2018 Health care practitioners 0 100 12
2018 Administration and operations 0 100 34
2018 Other services to the public 0 100 20

Question 66n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 35 65 15
2022 Health care practitioners 15 85 15
2022 Administration and operations 24 76 20
2022 Other services to the public 25 75 20
2022 None of the above 20 80 15
2019 Client contact centre 47 53 17
2019 Administration and operations 17 83 33
2018 Administration and operations 20 80 34

Question 67a. What actions did you take to address the discrimination you experienced? ...I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 49 51 15
2022 Health care practitioners 37 63 15
2022 Administration and operations 29 71 20
2022 Other services to the public 29 71 20
2022 None of the above 19 81 15
2020 Client contact centre 32 68 19
2020 Administration and operations 45 55 26
2019 Client contact centre 47 53 17
2019 Administration and operations 48 52 33
2019 Other services to the public 64 36 17
2018 Client contact centre 27 73 19
2018 Administration and operations 30 70 34
2018 Other services to the public 30 70 20

Question 67b. What actions did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 14 86 15
2022 Health care practitioners 18 82 15
2022 Administration and operations 8 92 20
2022 Other services to the public 24 76 20
2022 None of the above 0 100 15
2020 Administration and operations 27 73 26
2019 Administration and operations 26 74 33
2018 Administration and operations 20 80 34

Question 67c. What actions did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 12 88 15
2022 Administration and operations 8 92 20
2022 Other services to the public 0 100 20
2022 None of the above 0 100 15
2019 Client contact centre 0 100 17
2018 Client contact centre 0 100 19

Question 67d. What actions did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 22 78 15
2022 Health care practitioners 24 76 15
2022 Administration and operations 27 73 20
2022 Other services to the public 35 65 20
2022 None of the above 13 87 15
2020 Client contact centre 37 63 19
2020 Administration and operations 30 70 26
2020 Other services to the public 35 65 17
2019 Administration and operations 33 67 33
2019 Other services to the public 41 59 17
2019 None of the above 0 100 13
2018 Health care practitioners 42 58 12
2018 Administration and operations 24 76 34
2018 Other services to the public 40 60 20

Question 67e. What actions did you take to address the discrimination you experienced? …I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 8 92 15
2022 Health care practitioners 7 93 15
2022 Administration and operations 5 95 20
2022 Other services to the public 5 95 20
2022 None of the above 0 100 15
2020 Client contact centre 0 100 19
2019 Other services to the public 0 100 17
2018 Client contact centre 0 100 19
2018 Other services to the public 0 100 20

Question 67f. What actions did you take to address the discrimination you experienced? …I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 8 92 15
2022 Health care practitioners 7 93 15
2022 Administration and operations 9 91 20
2022 Other services to the public 17 83 20
2022 None of the above 14 86 15
2020 Administration and operations 18 82 26
2019 Administration and operations 15 85 33
2019 None of the above 0 100 13
2018 Administration and operations 17 83 34

Question 67g. What actions did you take to address the discrimination you experienced? …I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 0 100 20
2022 Other services to the public 4 96 20
2022 None of the above 0 100 15
2020 Client contact centre 0 100 19
2019 None of the above 0 100 13

Question 67h. What actions did you take to address the discrimination you experienced? … Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 6 94 15
2022 Administration and operations 0 100 20
2022 Other services to the public 17 83 20
2022 None of the above 0 100 15
2019 Client contact centre 0 100 17

Question 67i. What actions did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 29 71 15
2022 Health care practitioners 51 49 15
2022 Administration and operations 67 33 20
2022 Other services to the public 31 69 20
2022 None of the above 74 26 15
2020 Client contact centre 47 53 19
2020 Administration and operations 36 64 26
2020 Other services to the public 47 53 17
2019 Client contact centre 35 65 17
2019 Administration and operations 37 63 33
2018 Client contact centre 53 47 19
2018 Administration and operations 54 46 34
2018 Other services to the public 40 60 20

Question 68a. Why did you not file a grievance or formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 8 92 15
2022 Health care practitioners 8 92 15
2022 Administration and operations 0 100 20
2022 Other services to the public 5 95 20
2022 None of the above 11 89 15
2019 Administration and operations 0 100 27
2019 None of the above 0 100 12

Question 68b. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 8 92 15
2022 Health care practitioners 8 92 15
2022 Administration and operations 11 89 20
2022 Other services to the public 11 89 20
2022 None of the above 19 81 15
2018 Administration and operations 33 67 27

Question 68c. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 0 100 20
2022 Other services to the public 0 100 20
2022 None of the above 0 100 15
2020 Administration and operations 0 100 21
2019 Administration and operations 0 100 27
2019 None of the above 0 100 12

Question 68d. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 8 92 15
2022 Administration and operations 0 100 20
2022 Other services to the public 5 95 20
2022 None of the above 0 100 15
2019 Administration and operations 0 100 27
2019 None of the above 0 100 12

Question 68e. Why did you not file a grievance or formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 0 100 20
2022 Other services to the public 0 100 20
2022 None of the above 0 100 15
2019 Administration and operations 0 100 27
2018 Client contact centre 0 100 18
2018 Administration and operations 0 100 27

Question 68f. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 7 93 15
2022 Administration and operations 0 100 20
2022 Other services to the public 5 95 20
2022 None of the above 0 100 15
2019 None of the above 0 100 12
2018 Client contact centre 0 100 18

Question 68g. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 5 95 20
2022 Other services to the public 0 100 20
2022 None of the above 7 93 15
2019 Administration and operations 0 100 27
2019 None of the above 0 100 12
2018 Client contact centre 0 100 18
2018 Other services to the public 0 100 16

Question 68h. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 8 92 15
2022 Health care practitioners 19 81 15
2022 Administration and operations 10 90 20
2022 Other services to the public 10 90 20
2022 None of the above 25 75 15
2018 Administration and operations 29 71 27

Question 68i. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 27 73 15
2022 Administration and operations 9 91 20
2022 Other services to the public 11 89 20
2022 None of the above 0 100 15
2018 Administration and operations 19 81 27

Question 68j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 15 85 15
2022 Health care practitioners 36 64 15
2022 Administration and operations 23 77 20
2022 Other services to the public 33 67 20
2022 None of the above 22 78 15
2020 Administration and operations 29 71 21
2019 Administration and operations 35 65 27
2019 None of the above 51 49 12
2018 Client contact centre 39 61 18
2018 Administration and operations 32 68 27
2018 Other services to the public 31 69 16

Question 68k. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 7 93 15
2022 Health care practitioners 7 93 15
2022 Administration and operations 14 86 20
2022 Other services to the public 4 96 20
2022 None of the above 0 100 15
2019 None of the above 0 100 12
2018 Client contact centre 0 100 18
2018 Other services to the public 0 100 16

Question 68l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 15 85 15
2022 Health care practitioners 80 20 15
2022 Administration and operations 44 56 20
2022 Other services to the public 59 41 20
2022 None of the above 55 45 15
2020 Administration and operations 43 57 21
2019 Administration and operations 59 41 27
2018 Client contact centre 50 50 18
2018 Administration and operations 51 49 27
2018 Other services to the public 63 38 16

Question 68m. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 0 100 15
2022 Administration and operations 0 100 20
2022 Other services to the public 0 100 20
2022 None of the above 6 94 15
2020 Administration and operations 0 100 21
2019 None of the above 0 100 12
2018 Administration and operations 0 100 27
2018 Other services to the public 0 100 16

Question 68n. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 55 45 15
2022 Health care practitioners 48 52 15
2022 Administration and operations 60 40 20
2022 Other services to the public 58 42 20
2022 None of the above 73 27 15
2020 Administration and operations 61 39 21
2019 Administration and operations 55 45 27
2018 Client contact centre 57 43 18
2018 Administration and operations 61 39 27
2018 Other services to the public 50 50 16

Question 68o. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 15
2022 Health care practitioners 8 92 15
2022 Administration and operations 5 95 20
2022 Other services to the public 0 100 20
2022 None of the above 0 100 15

Question 68p. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 31 69 15
2022 Health care practitioners 6 94 15
2022 Administration and operations 15 85 20
2022 Other services to the public 26 74 20
2022 None of the above 23 77 15

Question 69. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 23 16 10 2 4 39 5 71 11 165
2022 Health care practitioners 17 13 17 3 3 36 11 56 11 285
2022 Communications or public affairs 11 10 19 6 7 43 3 39 25 65
2022 Security 47 9 19 0 8 8 9 67 10 10
2022 Legal services 30 8 15 9 4 31 4 57 20 50
2022 Administration and operations 18 16 16 2 3 38 8 62 9 475
2022 Human resources 22 19 17 3 0 31 8 68 5 95
2022 Financial management 19 15 23 5 3 31 4 52 13 65
2022 Information management 29 5 26 7 3 25 5 49 14 35
2022 Information technology 22 10 15 3 4 40 6 59 13 115
2022 Policy 17 6 16 3 3 49 8 51 12 70
2022 Project management 18 18 18 6 0 35 5 60 10 75
2022 Other services to the public 12 14 19 5 5 38 6 47 20 215
2022 None of the above 19 13 16 3 3 38 7 59 11 185
2020 Client contact centre 29 16 12 3 4 25 10 70 11 246
2020 Health care practitioners 26 16 18 2 1 30 7 66 5 256
2020 Communications or public affairs 26 19 15 5 4 25 6 65 13 75
2020 Access to information and privacy 31 21 18 3 0 24 3 71 5 29
2020 Security 22 32 30 0 0 15 0 64 0 13
2020 Legal services 30 15 14 5 5 23 7 65 15 59
2020 Administration and operations 28 18 17 3 2 26 6 67 8 598
2020 Human resources 30 21 14 3 2 28 3 73 7 104
2020 Financial management 27 18 22 2 3 24 4 62 8 84
2020 Procurement 26 8 15 0 0 51 0 69 0 10
2020 Information management 24 9 15 6 3 35 8 59 15 34
2020 Information technology 31 20 21 1 0 19 7 70 1 105
2020 Internal audit 14 14 0 0 6 60 6 81 19 15
2020 Evaluation 38 11 0 0 0 45 6 100 0 16
2020 Data sciences 24 13 13 7 0 43 0 65 12 21
2020 Policy 20 17 20 3 5 30 5 57 12 64
2020 Project management 20 16 21 2 2 36 3 60 5 61
2020 Other services to the public 28 16 16 4 2 29 5 67 9 295
2020 None of the above 30 15 19 3 2 26 6 66 6 231
2019 Client contact centre 26 18 17 5 2 22 10 65 10 248
2019 Health care practitioners 18 15 20 2 3 30 11 57 9 200
2019 Communications or public affairs 16 15 26 1 3 34 4 50 7 63
2019 Access to information and privacy 20 18 18 0 4 23 17 63 6 30
2019 Security 49 10 20 22 0 0 0 59 22 10
2019 Legal services 28 10 16 6 2 32 6 62 13 51
2019 Administration and operations 20 16 21 3 6 29 5 54 13 502
2019 Human resources 26 19 16 4 0 28 8 70 5 114
2019 Financial management 23 14 20 7 3 27 6 56 15 78
2019 Procurement 18 24 26 9 0 23 0 55 12 12
2019 Information management 34 8 16 5 3 22 12 64 13 34
2019 Information technology 24 14 22 1 1 33 5 61 3 105
2019 Internal audit 42 0 20 0 0 38 0 68 0 10
2019 Evaluation 9 16 17 0 0 59 0 59 0 11
2019 Data sciences 23 6 11 0 0 56 5 73 0 15
2019 Policy 5 14 35 2 0 37 8 34 3 60
2019 Project management 7 12 29 4 1 37 10 34 11 65
2019 Other services to the public 19 14 22 5 5 27 8 51 15 222
2019 None of the above 21 10 22 3 4 31 9 53 11 242
2018 Client contact centre 19 12 28 7 5 24 5 44 18 148
2018 Health care practitioners 11 17 30 3 7 28 3 41 15 143
2018 Communications or public affairs 5 25 27 5 5 31 2 45 14 42
2018 Access to information and privacy 24 30 5 4 7 30 0 77 16 26
2018 Security 34 17 25 0 0 15 9 67 0 11
2018 Legal services 24 17 30 3 3 16 6 53 8 59
2018 Administration and operations 17 18 23 4 5 29 4 52 14 381
2018 Human resources 18 19 24 1 0 32 6 60 2 72
2018 Financial management 18 14 32 6 2 20 8 45 11 49
2018 Information management 27 22 23 5 0 19 4 64 7 23
2018 Information technology 19 21 27 2 0 28 2 58 3 84
2018 Evaluation 0 36 16 8 0 40 0 61 13 12
2018 Data sciences 11 7 22 0 0 48 12 46 0 13
2018 Policy 7 11 27 7 0 44 5 35 13 44
2018 Project management 12 20 30 2 6 30 0 45 12 44
2018 Other services to the public 16 19 26 7 6 25 2 48 17 179
2018 None of the above 12 15 30 5 1 33 5 44 8 153

Question 70. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 32 34 11 5 4 13 1 78 10 165
2022 Health care practitioners 40 31 12 3 3 9 2 79 7 280
2022 Communications or public affairs 24 31 20 5 7 13 0 64 14 65
2022 Access to information and privacy 56 28 4 4 4 4 0 87 8 20
2022 Security 47 37 8 0 8 0 0 84 8 10
2022 Legal services 43 20 20 6 6 6 0 67 12 50
2022 Administration and operations 40 30 14 3 2 10 1 78 7 475
2022 Human resources 43 33 12 2 0 8 2 84 2 95
2022 Financial management 33 31 13 4 3 12 4 76 9 65
2022 Information management 38 24 21 5 3 7 2 69 9 35
2022 Information technology 37 27 14 3 1 15 3 79 5 115
2022 Evaluation 45 22 26 0 6 0 0 68 6 15
2022 Data sciences 26 34 9 21 4 6 0 63 27 20
2022 Policy 28 25 13 8 4 21 1 68 16 70
2022 Project management 34 28 17 5 0 14 3 74 6 75
2022 Other services to the public 25 33 17 5 6 11 2 68 13 215
2022 None of the above 36 29 14 5 3 13 1 75 9 185
2020 Client contact centre 43 32 11 3 3 6 2 81 7 246
2020 Health care practitioners 49 27 16 1 1 5 1 80 2 257
2020 Communications or public affairs 43 26 10 9 4 5 3 75 14 75
2020 Access to information and privacy 69 21 3 3 0 3 0 93 4 29
2020 Security 44 40 16 0 0 0 0 84 0 13
2020 Legal services 49 26 8 7 2 6 2 82 9 60
2020 Administration and operations 47 31 10 3 2 6 1 84 5 598
2020 Human resources 45 35 10 4 2 3 2 84 6 105
2020 Financial management 45 27 17 2 5 4 0 75 7 83
2020 Procurement 52 23 15 0 0 10 0 83 0 10
2020 Information management 43 17 12 9 3 14 3 72 14 34
2020 Information technology 43 35 14 1 1 5 2 83 2 104
2020 Internal audit 28 39 0 0 6 27 0 91 9 15
2020 Evaluation 54 28 6 0 0 11 0 93 0 16
2020 Data sciences 36 36 14 3 4 8 0 78 7 21
2020 Policy 34 30 24 5 3 5 0 67 8 64
2020 Project management 44 30 20 2 2 3 0 76 3 61
2020 Other services to the public 44 32 13 3 2 6 1 80 6 295
2020 None of the above 45 26 17 4 1 6 0 76 6 233
2019 Client contact centre 46 26 14 4 2 8 1 78 7 250
2019 Health care practitioners 41 29 16 3 2 9 1 77 5 200
2019 Communications or public affairs 33 27 20 7 0 12 2 69 8 63
2019 Access to information and privacy 50 21 19 4 0 3 3 76 4 30
2019 Security 49 22 20 10 0 0 0 71 10 10
2019 Legal services 48 22 6 6 4 14 0 82 11 51
2019 Administration and operations 37 31 16 4 4 9 1 75 8 503
2019 Human resources 45 26 18 3 0 7 2 78 3 115
2019 Financial management 33 28 20 7 0 10 1 69 8 77
2019 Procurement 26 41 17 9 0 8 0 72 10 12
2019 Information management 48 14 19 5 0 8 6 72 6 34
2019 Information technology 42 29 14 2 1 10 1 81 3 104
2019 Internal audit 48 17 10 0 0 25 0 87 0 11
2019 Evaluation 31 30 0 0 0 38 0 100 0 11
2019 Data sciences 55 25 14 0 0 5 0 85 0 16
2019 Policy 20 41 21 3 0 14 0 71 4 59
2019 Project management 23 27 31 3 1 13 2 59 5 65
2019 Other services to the public 37 27 20 5 3 6 2 70 8 221
2019 None of the above 39 24 18 4 3 12 1 72 8 244
2018 Client contact centre 31 20 27 7 5 9 1 56 13 148
2018 Health care practitioners 24 32 23 3 6 11 1 63 11 141
2018 Communications or public affairs 19 35 27 0 5 13 0 63 6 42
2018 Access to information and privacy 50 34 5 4 3 3 0 87 8 26
2018 Security 34 43 9 0 0 15 0 90 0 11
2018 Legal services 39 14 27 7 0 14 0 61 8 59
2018 Administration and operations 29 33 17 6 3 10 1 70 10 380
2018 Human resources 33 28 26 5 0 7 1 66 5 72
2018 Financial management 22 40 23 4 2 5 4 68 7 50
2018 Information management 44 32 15 5 0 4 0 79 5 23
2018 Information technology 34 34 19 1 0 12 0 77 1 83
2018 Evaluation 24 44 24 8 0 0 0 68 8 12
2018 Data sciences 11 53 14 0 7 14 0 75 8 13
2018 Policy 16 32 27 14 2 9 0 52 18 44
2018 Project management 31 28 21 5 4 12 0 66 10 43
2018 Other services to the public 24 33 22 8 5 8 1 62 14 180
2018 None of the above 24 31 20 5 1 17 3 68 7 153

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 83. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 22 78 165
2022 Health care practitioners 16 84 280
2022 Communications or public affairs 5 95 65
2022 Access to information and privacy 16 84 20
2022 Security 8 92 10
2022 Legal services 15 85 50
2022 Administration and operations 15 85 475
2022 Human resources 17 83 95
2022 Financial management 14 86 65
2022 Information management 7 93 35
2022 Information technology 9 91 115
2022 Internal audit 0 100 15
2022 Evaluation 10 90 15
2022 Data sciences 4 96 20
2022 Policy 11 89 70
2022 Project management 11 89 75
2022 Other services to the public 20 80 220
2022 None of the above 20 80 185
2020 Client contact centre 21 79 248
2020 Health care practitioners 14 86 255
2020 Communications or public affairs 9 91 76
2020 Access to information and privacy 13 87 29
2020 Security 0 100 13
2020 Legal services 15 85 60
2020 Administration and operations 14 86 598
2020 Human resources 16 84 105
2020 Financial management 16 84 84
2020 Procurement 11 89 10
2020 Information management 12 88 34
2020 Information technology 9 91 105
2020 Internal audit 0 100 15
2020 Evaluation 0 100 16
2020 Data sciences 7 93 21
2020 Policy 9 91 64
2020 Project management 7 93 60
2020 Other services to the public 20 80 294
2020 None of the above 14 86 229
2019 Client contact centre 22 78 250
2019 Health care practitioners 21 79 199
2019 Communications or public affairs 14 86 63
2019 Access to information and privacy 12 88 30
2019 Security 0 100 10
2019 Legal services 14 86 51
2019 Administration and operations 22 78 503
2019 Human resources 14 86 115
2019 Financial management 12 88 78
2019 Procurement 26 74 12
2019 Information management 20 80 34
2019 Information technology 9 91 105
2019 Internal audit 0 100 11
2019 Evaluation 0 100 11
2019 Data sciences 14 86 16
2019 Policy 18 82 60
2019 Project management 12 88 65
2019 Other services to the public 28 72 221
2019 None of the above 19 81 243

Question 84. Were the requests for workplace accommodation measures related to a disability?

A disability refers to a physical, mental, intellectual, cognitive, sensory, learning or communication impairment, or a functional limitation, whether apparent or not, and permanent, temporary or episodic in nature, that hinders a person's full and equal participation in society when they face a barrier. A barrier refers to a physical, structural, technological, socioeconomic or cultural obstruction, or one that is related to information, communications, attitudes or mindsets, that hinders a person's full and equal participation in society.
Definition of the term has changed from 2020 PSES.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 66 34 35
2022 Health care practitioners 69 31 40
2022 Administration and operations 67 33 75
2022 Human resources 50 50 15
2022 Information technology 74 26 10
2022 Other services to the public 69 31 40
2022 None of the above 68 32 35
2020 Client contact centre 54 46 55
2020 Health care practitioners 53 47 37
2020 Administration and operations 64 36 85
2020 Human resources 53 47 17
2020 Financial management 47 53 13
2020 Other services to the public 60 40 60
2020 None of the above 75 25 32

Question 85. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 74 26 35
2022 Health care practitioners 69 31 40
2022 Administration and operations 71 29 75
2022 Human resources 72 28 15
2022 Information technology 85 15 10
2022 Other services to the public 73 27 40
2022 None of the above 75 25 35
2020 Client contact centre 82 18 55
2020 Health care practitioners 75 25 37
2020 Administration and operations 78 22 86
2020 Human resources 89 11 17
2020 Financial management 92 8 13
2020 Other services to the public 85 15 60
2020 None of the above 66 34 32
2019 Client contact centre 81 19 59
2019 Health care practitioners 93 7 41
2019 Administration and operations 84 16 118
2019 Human resources 100 0 16
2019 Financial management 72 28 10
2019 Information technology 92 8 10
2019 Policy 100 0 11
2019 Other services to the public 82 18 63
2019 None of the above 92 8 50

Question 86. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 42 45 3 7 3 0 0 86 10 25
2022 Health care practitioners 36 42 3 10 9 0 0 78 19 30
2022 Administration and operations 55 31 3 7 4 0 0 86 11 55
2022 Human resources 77 16 7 0 0 0 0 93 0 10
2022 Other services to the public 47 30 3 21 0 0 0 76 21 30
2022 None of the above 52 15 4 21 7 0 0 68 28 25
2020 Client contact centre 46 39 9 7 0 0 0 85 7 45
2020 Health care practitioners 43 36 11 7 3 0 0 79 10 28
2020 Administration and operations 59 29 6 4 1 0 0 88 6 66
2020 Human resources 57 20 0 17 0 0 6 82 18 15
2020 Financial management 51 40 0 0 8 0 0 92 8 12
2020 Other services to the public 53 26 4 10 8 0 0 78 18 51
2020 None of the above 47 29 10 10 5 0 0 76 14 21
2019 Client contact centre 40 30 13 15 2 0 0 70 17 46
2019 Health care practitioners 39 36 0 20 5 0 0 75 25 38
2019 Administration and operations 50 25 8 16 2 0 0 75 18 98
2019 Human resources 84 6 0 5 5 0 0 90 10 16
2019 Policy 74 17 0 0 9 0 0 91 9 11
2019 Other services to the public 35 38 4 8 13 2 0 75 22 50
2019 None of the above 51 28 7 8 6 0 0 79 14 46

Question 87. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 49 26 4 11 5 3 2 79 17 165
2022 Health care practitioners 47 34 7 6 2 2 2 84 9 285
2022 Communications or public affairs 53 26 6 10 2 1 3 82 12 65
2022 Access to information and privacy 68 14 0 14 4 0 0 82 18 20
2022 Security 83 0 9 0 8 0 0 83 8 10
2022 Legal services 57 29 9 3 0 0 2 87 4 50
2022 Administration and operations 58 27 4 4 2 3 1 89 7 475
2022 Human resources 68 23 3 0 3 1 2 94 3 95
2022 Financial management 52 27 5 11 0 2 3 83 11 65
2022 Information management 55 23 14 6 2 0 0 78 8 35
2022 Information technology 62 26 3 3 1 2 2 92 5 115
2022 Internal audit 65 35 0 0 0 0 0 100 0 15
2022 Evaluation 51 32 6 6 6 0 0 82 12 15
2022 Data sciences 58 37 5 0 0 0 0 95 0 20
2022 Policy 56 27 6 4 2 1 4 87 6 70
2022 Project management 57 30 7 1 0 3 3 92 1 75
2022 Other services to the public 43 35 6 8 5 2 1 81 13 220
2022 None of the above 58 24 6 7 4 2 1 83 11 185
2020 Client contact centre 48 34 9 3 3 1 2 84 7 248
2020 Health care practitioners 49 33 5 4 3 4 3 88 7 254
2020 Communications or public affairs 53 30 2 5 0 1 8 92 6 76
2020 Access to information and privacy 86 10 0 3 0 0 0 97 3 29
2020 Security 84 8 0 7 0 0 0 93 7 13
2020 Legal services 64 19 8 3 0 0 5 88 4 60
2020 Administration and operations 59 27 6 4 2 1 2 88 6 600
2020 Human resources 70 19 6 4 0 1 0 90 4 104
2020 Financial management 57 30 3 3 4 2 0 90 7 84
2020 Procurement 51 49 0 0 0 0 0 100 0 10
2020 Information management 60 19 8 3 3 0 6 84 7 34
2020 Information technology 73 17 5 3 0 2 1 92 3 105
2020 Internal audit 67 26 0 0 0 7 0 100 0 15
2020 Evaluation 61 29 0 5 0 5 0 94 6 16
2020 Data sciences 64 23 0 4 4 4 0 91 9 21
2020 Policy 58 33 5 3 0 2 0 92 3 64
2020 Project management 63 21 5 5 2 0 5 88 7 61
2020 Other services to the public 55 30 5 5 2 1 2 88 7 295
2020 None of the above 52 31 6 4 2 3 2 87 7 232

Future of work

Question 94. In general, which of the following best describes the percentage of time you spend working at a Government of Canada location?

Survey year Demographic 20% (1 out of 5 days)
(%)		 40% (2 out of 5 days)
(%)		 60% (3 out of 5 days)
(%)		 80% (4 out of 5 days)
(%)		 Other Please specify
(%)		 Total responses
2022 Client contact centre 35 54 6 1 4 105
2022 Health care practitioners 48 41 1 0 10 95
2022 Communications or public affairs 74 16 5 2 3 40
2022 Access to information and privacy 78 5 0 0 17 15
2022 Legal services 73 19 4 0 4 30
2022 Administration and operations 45 31 12 3 10 210
2022 Human resources 67 25 0 0 8 45
2022 Financial management 58 16 7 0 20 30
2022 Information management 67 17 0 0 16 15
2022 Information technology 32 28 6 0 34 65
2022 Internal audit 54 37 0 0 8 10
2022 Data sciences 40 7 5 0 47 15
2022 Policy 74 20 4 3 0 35
2022 Project management 70 14 3 0 13 35
2022 Other services to the public 30 46 16 2 5 130
2022 None of the above 43 38 5 3 10 75

Question 95. When working at a Government of Canada location, do you usually work there on the same days of the week?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 21 79 105
2022 Health care practitioners 45 55 95
2022 Communications or public affairs 80 20 40
2022 Access to information and privacy 86 14 15
2022 Legal services 69 31 30
2022 Administration and operations 53 47 215
2022 Human resources 71 29 45
2022 Financial management 50 50 30
2022 Information management 66 34 20
2022 Information technology 83 17 65
2022 Internal audit 80 20 10
2022 Data sciences 58 42 15
2022 Policy 79 21 35
2022 Project management 76 24 35
2022 Other services to the public 29 71 140
2022 None of the above 51 49 80

Question 96a. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Attend meetings
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 22 78 105
2022 Health care practitioners 13 87 95
2022 Communications or public affairs 24 76 40
2022 Access to information and privacy 33 67 15
2022 Legal services 40 60 30
2022 Administration and operations 31 69 215
2022 Human resources 17 83 45
2022 Financial management 53 47 30
2022 Information management 28 72 20
2022 Information technology 18 82 65
2022 Internal audit 46 54 10
2022 Data sciences 53 47 15
2022 Policy 54 46 35
2022 Project management 46 54 35
2022 Other services to the public 18 82 140
2022 None of the above 23 77 80

Question 96b. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Participate in team building activities
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 52 48 105
2022 Health care practitioners 42 58 95
2022 Communications or public affairs 39 61 40
2022 Access to information and privacy 48 52 15
2022 Legal services 40 60 30
2022 Administration and operations 53 47 215
2022 Human resources 52 48 45
2022 Financial management 67 33 30
2022 Information management 47 53 20
2022 Information technology 36 64 65
2022 Internal audit 91 9 10
2022 Data sciences 40 60 15
2022 Policy 74 26 35
2022 Project management 53 47 35
2022 Other services to the public 47 53 140
2022 None of the above 37 63 80

Question 96c. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Collaborate on projects with colleagues (e.g., brainstorming)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 26 74 105
2022 Health care practitioners 25 75 95
2022 Communications or public affairs 41 59 40
2022 Access to information and privacy 33 67 15
2022 Legal services 30 70 30
2022 Administration and operations 40 60 215
2022 Human resources 34 66 45
2022 Financial management 71 29 30
2022 Information management 41 59 20
2022 Information technology 24 76 65
2022 Internal audit 56 44 10
2022 Data sciences 41 59 15
2022 Policy 67 33 35
2022 Project management 45 55 35
2022 Other services to the public 24 76 140
2022 None of the above 28 72 80

Question 96d. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Work with stakeholders or clients
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 31 69 105
2022 Health care practitioners 33 67 95
2022 Communications or public affairs 9 91 40
2022 Access to information and privacy 5 95 15
2022 Legal services 11 89 30
2022 Administration and operations 18 82 215
2022 Human resources 12 88 45
2022 Financial management 33 67 30
2022 Information management 5 95 20
2022 Information technology 16 84 65
2022 Internal audit 28 72 10
2022 Data sciences 14 86 15
2022 Policy 22 78 35
2022 Project management 20 80 35
2022 Other services to the public 25 75 140
2022 None of the above 20 80 80

Question 96e. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Completing onboarding of employees
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 38 62 105
2022 Health care practitioners 33 67 95
2022 Communications or public affairs 25 75 40
2022 Access to information and privacy 19 81 15
2022 Legal services 30 70 30
2022 Administration and operations 35 65 215
2022 Human resources 40 60 45
2022 Financial management 41 59 30
2022 Information management 28 72 20
2022 Information technology 22 78 65
2022 Internal audit 37 63 10
2022 Data sciences 6 94 15
2022 Policy 42 58 35
2022 Project management 16 84 35
2022 Other services to the public 40 60 140
2022 None of the above 26 74 80

Question 96f. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Completing offboarding of employees
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 10 90 105
2022 Health care practitioners 6 94 95
2022 Communications or public affairs 6 94 40
2022 Access to information and privacy 19 81 15
2022 Legal services 7 93 30
2022 Administration and operations 15 85 215
2022 Human resources 14 86 45
2022 Financial management 21 79 30
2022 Information management 15 85 20
2022 Information technology 11 89 65
2022 Internal audit 16 84 10
2022 Data sciences 6 94 15
2022 Policy 26 74 35
2022 Project management 8 92 35
2022 Other services to the public 12 88 140
2022 None of the above 11 89 80

Question 96g. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Perform individual work
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 14 86 105
2022 Health care practitioners 17 83 95
2022 Communications or public affairs 5 95 40
2022 Access to information and privacy 10 90 15
2022 Legal services 11 89 30
2022 Administration and operations 15 85 215
2022 Human resources 8 92 45
2022 Financial management 17 83 30
2022 Information management 28 72 20
2022 Information technology 15 85 65
2022 Internal audit 0 100 10
2022 Data sciences 20 80 15
2022 Policy 11 89 35
2022 Project management 5 95 35
2022 Other services to the public 12 88 140
2022 None of the above 11 89 80

Question 96h. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Completing other administrative work (e.g., tasks related to human resources, finance and security)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 3 97 105
2022 Health care practitioners 7 93 95
2022 Communications or public affairs 0 100 40
2022 Access to information and privacy 5 95 15
2022 Legal services 13 87 30
2022 Administration and operations 14 86 215
2022 Human resources 4 96 45
2022 Financial management 18 82 30
2022 Information management 4 96 20
2022 Information technology 6 94 65
2022 Internal audit 0 100 10
2022 Data sciences 0 100 15
2022 Policy 12 88 35
2022 Project management 3 97 35
2022 Other services to the public 7 93 140
2022 None of the above 8 92 80

Question 96i. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Discussing sensitive issues
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 19 81 105
2022 Health care practitioners 15 85 95
2022 Communications or public affairs 10 90 40
2022 Access to information and privacy 10 90 15
2022 Legal services 10 90 30
2022 Administration and operations 16 84 215
2022 Human resources 4 96 45
2022 Financial management 34 66 30
2022 Information management 4 96 20
2022 Information technology 12 88 65
2022 Internal audit 16 84 10
2022 Data sciences 0 100 15
2022 Policy 26 74 35
2022 Project management 13 87 35
2022 Other services to the public 25 75 140
2022 None of the above 18 82 80

Question 96j. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Training
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 20 80 105
2022 Health care practitioners 26 74 95
2022 Communications or public affairs 14 86 40
2022 Access to information and privacy 24 76 15
2022 Legal services 24 76 30
2022 Administration and operations 38 62 215
2022 Human resources 23 77 45
2022 Financial management 37 63 30
2022 Information management 22 78 20
2022 Information technology 25 75 65
2022 Internal audit 56 44 10
2022 Data sciences 32 68 15
2022 Policy 36 64 35
2022 Project management 20 80 35
2022 Other services to the public 31 69 140
2022 None of the above 20 80 80

Question 96k. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 0 100 105
2022 Health care practitioners 5 95 95
2022 Communications or public affairs 2 98 40
2022 Access to information and privacy 4 96 15
2022 Legal services 10 90 30
2022 Administration and operations 3 97 215
2022 Human resources 0 100 45
2022 Financial management 6 94 30
2022 Information management 5 95 20
2022 Information technology 4 96 65
2022 Internal audit 0 100 10
2022 Data sciences 0 100 15
2022 Policy 3 97 35
2022 Project management 0 100 35
2022 Other services to the public 1 99 140
2022 None of the above 3 97 80

Question 96l. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...None of the above
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 25 75 105
2022 Health care practitioners 21 79 95
2022 Communications or public affairs 23 77 40
2022 Access to information and privacy 42 58 15
2022 Legal services 29 71 30
2022 Administration and operations 17 83 215
2022 Human resources 32 68 45
2022 Financial management 15 85 30
2022 Information management 22 78 20
2022 Information technology 41 59 65
2022 Internal audit 9 91 10
2022 Data sciences 47 53 15
2022 Policy 10 90 35
2022 Project management 23 77 35
2022 Other services to the public 31 69 140
2022 None of the above 24 76 80

Question 97. Having the flexibility to choose where I work allows me to have a better work-life-balance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 62 15 5 4 3 1 10 86 8 105
2022 Health care practitioners 86 8 2 1 0 0 2 97 1 95
2022 Communications or public affairs 86 7 5 2 0 0 0 93 2 40
2022 Access to information and privacy 92 8 0 0 0 0 0 100 0 15
2022 Legal services 80 13 0 0 3 0 3 97 3 30
2022 Administration and operations 82 9 4 1 1 0 2 94 2 215
2022 Human resources 87 6 3 0 0 0 5 97 0 45
2022 Financial management 81 17 3 0 0 0 0 97 0 30
2022 Information management 79 6 5 0 0 0 10 95 0 20
2022 Information technology 87 5 3 0 0 0 4 97 0 65
2022 Internal audit 79 10 0 0 12 0 0 88 12 10
2022 Data sciences 87 7 0 0 0 0 6 100 0 15
2022 Policy 86 5 0 2 3 0 3 94 6 35
2022 Project management 90 8 3 0 0 0 0 97 0 35
2022 Other services to the public 78 10 2 1 3 0 6 93 5 140
2022 None of the above 80 5 4 2 1 0 7 92 4 80

Question 98. I am concerned that I will miss out on career opportunities if I am not at the Government of Canada worksite as often as others.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 0 7 7 23 53 8 2 84 8 105
2022 Health care practitioners 3 3 17 11 53 5 8 74 6 95
2022 Communications or public affairs 5 12 9 14 57 2 2 74 17 40
2022 Access to information and privacy 6 5 0 9 76 0 4 89 11 15
2022 Legal services 0 13 18 11 54 0 4 68 13 30
2022 Administration and operations 8 8 18 14 48 1 2 64 17 215
2022 Human resources 3 8 10 16 53 4 7 77 12 45
2022 Financial management 13 24 19 3 39 3 0 43 38 30
2022 Information management 13 5 26 5 46 0 5 53 19 20
2022 Information technology 7 8 13 8 61 1 3 71 16 65
2022 Internal audit 0 23 12 21 35 0 9 62 25 10
2022 Data sciences 0 34 0 24 36 6 0 64 36 15
2022 Policy 21 31 6 11 23 0 8 37 56 35
2022 Project management 8 13 23 16 37 4 0 55 21 35
2022 Other services to the public 7 8 12 11 53 4 4 71 16 140
2022 None of the above 3 7 11 6 64 2 6 76 11 80

Question 99. I believe team members who attend meetings virtually would feel less included than those who attend in person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 1 10 19 17 46 6 3 68 11 105
2022 Health care practitioners 7 11 23 18 37 2 2 57 18 95
2022 Communications or public affairs 9 6 12 19 48 5 0 71 16 40
2022 Access to information and privacy 0 14 31 4 50 0 0 55 14 15
2022 Legal services 3 20 21 11 35 10 0 51 26 30
2022 Administration and operations 6 21 16 16 38 2 0 55 28 215
2022 Human resources 2 20 14 15 42 2 5 61 24 45
2022 Financial management 17 22 13 17 29 3 0 47 40 30
2022 Information management 12 5 18 18 37 5 5 61 19 20
2022 Information technology 6 11 11 16 56 0 0 72 18 65
2022 Internal audit 15 27 8 23 26 0 0 50 42 10
2022 Data sciences 5 21 23 0 38 6 6 44 30 15
2022 Policy 16 43 7 14 21 0 0 35 59 35
2022 Project management 7 27 23 13 29 0 0 43 35 35
2022 Other services to the public 5 14 10 18 51 1 1 71 19 140
2022 None of the above 3 17 13 13 49 1 5 66 21 80
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Workplace well-being

A safe and healthy workplace

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 56 24 6 6 8 0 0 80 14 165
2022 Health care practitioners 57 26 5 6 5 1 0 85 11 285
2022 Communications or public affairs 58 29 6 3 4 0 0 87 7 65
2022 Access to information and privacy 76 11 0 0 13 0 0 87 13 20
2022 Security 73 19 0 0 8 0 0 92 8 10
2022 Legal services 68 13 12 2 3 2 0 83 5 50
2022 Administration and operations 59 26 4 6 3 1 0 87 9 475
2022 Human resources 72 14 8 4 1 1 0 87 5 95
2022 Financial management 56 20 11 10 2 0 0 77 12 65
2022 Information management 58 33 2 3 5 0 0 90 7 35
2022 Information technology 60 27 5 2 3 2 2 90 5 115
2022 Internal audit 63 30 7 0 0 0 0 93 0 15
2022 Evaluation 65 17 11 0 6 0 0 82 6 15
2022 Data sciences 59 41 0 0 0 0 0 100 0 20
2022 Policy 52 25 4 8 9 0 2 78 17 70
2022 Project management 63 23 6 8 0 0 0 87 8 75
2022 Other services to the public 56 26 4 7 7 0 0 82 14 220
2022 None of the above 59 24 3 7 4 0 2 85 12 185
2020 Client contact centre 53 26 8 6 6 0 0 79 12 245
2020 Health care practitioners 52 30 9 5 3 1 0 83 8 255
2020 Communications or public affairs 65 20 4 9 2 0 0 85 11 76
2020 Access to information and privacy 81 15 0 3 0 0 0 97 3 26
2020 Security 84 8 0 7 0 0 0 93 7 13
2020 Legal services 64 23 3 10 0 0 0 87 10 60
2020 Administration and operations 60 24 8 4 4 1 0 85 8 600
2020 Human resources 64 22 5 3 5 1 0 87 8 104
2020 Financial management 58 20 9 6 8 0 0 77 14 84
2020 Procurement 43 34 15 0 8 0 0 77 8 10
2020 Information management 65 20 3 3 9 0 0 85 12 34
2020 Information technology 63 22 11 4 1 0 0 84 5 105
2020 Internal audit 60 33 0 0 0 7 0 100 0 15
2020 Evaluation 66 34 0 0 0 0 0 100 0 16
2020 Data sciences 76 15 0 0 9 0 0 91 9 21
2020 Policy 59 30 6 5 0 0 0 89 5 63
2020 Project management 54 26 10 8 2 0 0 80 10 61
2020 Other services to the public 62 23 3 8 3 1 0 86 11 294
2020 None of the above 52 28 7 6 5 2 0 82 11 232

A psychologically healthy workplace

Question 50. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 4 3 8 10 37 6 33 75 11 165
2022 Health care practitioners 2 1 12 8 52 5 21 80 5 285
2022 Communications or public affairs 3 0 12 5 43 11 26 77 5 65
2022 Access to information and privacy 12 0 0 5 68 0 15 86 14 20
2022 Security 0 9 26 0 28 19 18 44 14 10
2022 Legal services 2 0 15 4 55 6 19 77 2 50
2022 Administration and operations 3 3 9 3 51 4 28 78 8 475
2022 Human resources 1 4 14 6 50 3 22 74 7 95
2022 Financial management 3 2 6 2 47 10 30 81 10 65
2022 Information management 2 3 14 3 40 2 36 69 9 35
2022 Information technology 1 5 14 2 55 6 18 74 7 115
2022 Internal audit 0 0 8 10 60 0 22 89 0 15
2022 Evaluation 9 0 13 5 43 6 25 69 12 15
2022 Data sciences 0 9 4 8 50 0 29 81 13 20
2022 Policy 1 5 10 9 54 2 19 79 9 65
2022 Project management 4 2 9 3 46 3 33 76 10 75
2022 Other services to the public 2 4 13 7 43 5 25 71 10 215
2022 None of the above 2 3 11 4 44 9 28 76 7 185

Question 75. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 33 47 10 3 7 1 0 80 10 165
2022 Health care practitioners 44 36 10 6 4 1 0 81 9 285
2022 Communications or public affairs 22 51 10 7 8 1 0 74 15 65
2022 Access to information and privacy 67 25 4 4 0 0 0 92 4 20
2022 Security 37 37 9 8 8 0 0 75 16 10
2022 Legal services 37 37 6 16 2 2 0 75 18 50
2022 Administration and operations 43 38 9 5 3 1 0 83 8 475
2022 Human resources 55 28 12 3 1 1 0 84 4 95
2022 Financial management 35 35 14 6 6 1 3 73 12 65
2022 Information management 45 30 20 2 0 3 0 77 2 35
2022 Information technology 43 36 12 4 2 1 2 81 6 115
2022 Internal audit 28 66 7 0 0 0 0 93 0 15
2022 Evaluation 31 57 12 0 0 0 0 88 0 15
2022 Data sciences 47 35 4 6 8 0 0 82 14 20
2022 Policy 35 47 7 8 3 0 0 82 11 70
2022 Project management 46 36 13 4 2 0 0 82 6 75
2022 Other services to the public 32 41 11 10 5 1 1 74 15 220
2022 None of the above 39 42 8 6 5 0 0 81 11 185
2020 Client contact centre 47 42 6 4 1 0 0 89 5 247
2020 Health care practitioners 53 38 4 4 0 1 0 92 4 255
2020 Communications or public affairs 43 47 3 1 5 1 0 91 7 75
2020 Access to information and privacy 79 17 4 0 0 0 0 96 0 29
2020 Security 67 33 0 0 0 0 0 100 0 13
2020 Legal services 67 28 3 2 0 0 0 95 2 59
2020 Administration and operations 57 33 5 2 1 2 0 92 3 602
2020 Human resources 56 37 2 3 1 1 0 94 4 105
2020 Financial management 55 32 13 1 0 0 0 86 1 84
2020 Procurement 36 41 15 8 0 0 0 77 8 10
2020 Information management 50 30 20 0 0 0 0 80 0 34
2020 Information technology 58 27 11 3 0 1 0 86 3 104
2020 Internal audit 60 33 7 0 0 0 0 93 0 15
2020 Evaluation 66 29 0 0 0 5 0 100 0 16
2020 Data sciences 44 42 15 0 0 0 0 85 0 21
2020 Policy 48 45 5 2 0 0 0 94 2 64
2020 Project management 50 34 11 5 0 0 0 84 5 61
2020 Other services to the public 55 31 7 4 2 0 1 87 6 293
2020 None of the above 52 36 7 3 1 1 0 89 4 228
2019 Client contact centre 47 36 10 3 3 0 0 83 7 250
2019 Health care practitioners 50 31 8 10 1 0 0 81 11 197
2019 Communications or public affairs 46 42 8 3 0 2 0 89 3 61
2019 Access to information and privacy 74 21 6 0 0 0 0 94 0 30
2019 Security 68 22 10 0 0 0 0 90 0 10
2019 Legal services 58 24 8 8 2 0 0 82 10 51
2019 Administration and operations 47 38 9 3 2 0 0 86 5 505
2019 Human resources 57 34 4 2 0 2 0 93 2 111
2019 Financial management 43 45 5 7 0 0 0 88 7 77
2019 Procurement 43 48 9 0 0 0 0 91 0 12
2019 Information management 59 30 6 3 3 0 0 89 6 34
2019 Information technology 52 37 5 4 0 2 0 91 4 103
2019 Internal audit 83 17 0 0 0 0 0 100 0 11
2019 Evaluation 49 22 0 7 23 0 0 70 30 11
2019 Data sciences 57 43 0 0 0 0 0 100 0 16
2019 Policy 45 49 5 2 0 0 0 94 2 60
2019 Project management 49 42 4 3 1 0 0 91 4 65
2019 Other services to the public 43 40 9 6 2 0 0 83 8 222
2019 None of the above 47 34 12 4 1 0 1 82 6 244
2018 Client contact centre 34 43 14 2 7 0 0 77 9 147
2018 Health care practitioners 37 37 14 7 5 0 0 74 12 142
2018 Communications or public affairs 49 19 21 8 2 0 0 68 11 42
2018 Access to information and privacy 64 31 0 0 5 0 0 95 5 26
2018 Security 51 49 0 0 0 0 0 100 0 11
2018 Legal services 47 38 7 5 3 0 0 85 8 58
2018 Administration and operations 46 39 8 5 1 1 0 86 6 378
2018 Human resources 54 30 12 3 1 0 0 84 5 71
2018 Financial management 48 38 8 6 0 0 0 87 6 50
2018 Information management 66 17 12 5 0 0 0 83 5 23
2018 Information technology 48 43 5 1 1 2 0 93 2 83
2018 Evaluation 64 36 0 0 0 0 0 100 0 12
2018 Data sciences 45 48 7 0 0 0 0 93 0 13
2018 Policy 45 41 7 7 0 0 0 86 7 44
2018 Project management 53 31 9 5 2 0 0 84 7 44
2018 Other services to the public 39 43 8 5 5 0 0 82 10 181
2018 None of the above 50 40 5 3 1 2 0 91 4 151

Question 76. In general, how is your mental health?
Survey year Demographic Excellent
(%)		 Very good
(%)		 Good
(%)		 Fair
(%)		 Poor
(%)		 Total responses
2022 Client contact centre 11 26 36 20 7 165
2022 Health care practitioners 8 33 37 18 4 285
2022 Communications or public affairs 7 25 36 17 14 65
2022 Access to information and privacy 17 42 25 11 4 20
2022 Security 19 0 81 0 0 10
2022 Legal services 7 28 39 20 6 50
2022 Administration and operations 11 31 34 20 4 475
2022 Human resources 9 31 37 22 2 95
2022 Financial management 5 22 44 23 6 65
2022 Information management 11 28 30 23 8 35
2022 Information technology 14 31 36 16 3 115
2022 Internal audit 25 28 32 15 0 15
2022 Evaluation 7 15 60 17 0 15
2022 Data sciences 15 16 49 20 0 20
2022 Policy 15 23 39 18 6 70
2022 Project management 10 28 36 24 2 75
2022 Other services to the public 6 26 36 23 9 220
2022 None of the above 8 27 38 21 7 185

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 55 26 7 6 5 1 0 82 11 165
2022 Health care practitioners 61 25 6 4 3 1 0 87 7 280
2022 Communications or public affairs 65 19 10 5 1 0 0 84 6 65
2022 Access to information and privacy 80 7 8 0 5 0 0 87 5 20
2022 Security 64 27 0 8 0 0 0 92 8 10
2022 Legal services 75 13 0 4 6 2 0 90 10 50
2022 Administration and operations 63 21 7 3 2 2 1 87 5 475
2022 Human resources 77 18 3 1 1 0 0 95 2 95
2022 Financial management 58 21 4 5 1 6 5 89 7 65
2022 Information management 62 20 4 9 2 2 0 85 12 35
2022 Information technology 54 34 4 1 0 3 3 94 1 115
2022 Internal audit 59 41 0 0 0 0 0 100 0 15
2022 Evaluation 65 11 12 12 0 0 0 76 12 15
2022 Data sciences 63 27 4 0 0 6 0 95 0 20
2022 Policy 61 24 4 3 4 3 1 88 8 70
2022 Project management 60 30 5 3 3 0 0 90 5 75
2022 Other services to the public 51 28 7 5 5 5 0 82 11 220
2022 None of the above 64 20 6 3 2 3 2 88 6 185
2020 Client contact centre 50 28 14 4 2 2 0 79 6 243
2020 Health care practitioners 51 28 11 1 4 4 0 83 5 254
2020 Communications or public affairs 62 21 10 1 2 3 0 85 4 76
2020 Access to information and privacy 76 17 3 3 0 0 0 93 3 29
2020 Security 84 8 7 0 0 0 0 93 0 13
2020 Legal services 72 13 9 5 0 2 0 86 5 59
2020 Administration and operations 58 22 10 4 2 3 0 83 6 598
2020 Human resources 66 17 10 3 3 1 0 84 6 105
2020 Financial management 51 19 11 7 5 5 3 75 13 83
2020 Procurement 43 41 15 0 0 0 0 85 0 10
2020 Information management 66 15 3 0 13 3 0 84 13 33
2020 Information technology 62 25 7 3 1 2 0 88 4 105
2020 Internal audit 87 13 0 0 0 0 0 100 0 15
2020 Evaluation 72 17 5 0 0 5 0 94 0 16
2020 Data sciences 67 17 12 0 0 4 0 88 0 20
2020 Policy 61 25 6 5 2 0 2 87 6 64
2020 Project management 46 36 15 0 3 0 0 82 3 61
2020 Other services to the public 60 19 9 5 4 2 1 82 9 293
2020 None of the above 55 24 13 1 2 6 0 83 4 233

Question 78. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 49 20 8 10 11 1 0 70 22 165
2022 Health care practitioners 49 24 7 9 9 1 0 74 18 285
2022 Communications or public affairs 58 22 5 7 8 0 0 80 15 65
2022 Access to information and privacy 72 11 0 4 13 0 0 83 17 20
2022 Security 64 19 0 8 8 0 0 84 16 10
2022 Legal services 59 18 4 12 6 2 0 78 18 50
2022 Administration and operations 57 21 6 9 5 2 1 79 15 475
2022 Human resources 67 16 9 5 3 1 0 83 7 95
2022 Financial management 48 19 13 14 5 1 0 67 19 65
2022 Information management 55 24 5 12 5 0 0 79 16 35
2022 Information technology 51 19 8 11 7 3 2 73 19 115
2022 Internal audit 49 36 7 8 0 0 0 85 8 15
2022 Evaluation 59 23 6 0 12 0 0 82 12 15
2022 Data sciences 42 38 20 0 0 0 0 80 0 20
2022 Policy 49 23 6 9 12 2 0 73 21 70
2022 Project management 51 27 6 10 5 0 0 78 16 75
2022 Other services to the public 43 28 5 12 12 1 0 71 24 220
2022 None of the above 53 24 4 12 7 0 1 78 18 185
2020 Client contact centre 42 27 12 10 8 1 0 70 18 246
2020 Health care practitioners 39 30 11 8 9 2 0 70 18 256
2020 Communications or public affairs 48 23 10 12 7 0 0 71 19 76
2020 Access to information and privacy 66 20 3 7 3 0 0 86 10 29
2020 Security 84 8 7 0 0 0 0 93 0 13
2020 Legal services 62 18 8 7 5 0 0 80 12 60
2020 Administration and operations 47 26 10 9 7 1 0 74 16 601
2020 Human resources 50 27 9 8 6 0 0 77 13 105
2020 Financial management 50 21 9 9 11 0 0 72 19 84
2020 Procurement 43 8 41 0 8 0 0 51 8 10
2020 Information management 59 23 0 6 12 0 0 82 18 34
2020 Information technology 50 24 9 12 2 2 0 76 15 105
2020 Internal audit 40 46 14 0 0 0 0 86 0 15
2020 Evaluation 28 38 11 17 6 0 0 66 23 16
2020 Data sciences 46 30 7 4 13 0 0 76 16 21
2020 Policy 43 28 8 13 8 0 0 71 21 62
2020 Project management 41 28 11 13 7 0 0 69 20 61
2020 Other services to the public 50 23 7 12 7 1 0 74 19 294
2020 None of the above 40 27 12 10 9 2 0 69 20 232

Question 80. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 25 35 15 12 10 2 0 61 23 165
2022 Health care practitioners 33 36 11 11 9 0 0 70 20 285
2022 Communications or public affairs 25 34 10 12 17 1 0 60 30 65
2022 Access to information and privacy 49 25 4 22 0 0 0 74 22 20
2022 Security 66 9 17 8 0 0 0 75 8 10
2022 Legal services 28 41 6 10 14 0 0 70 24 50
2022 Administration and operations 35 38 11 9 6 1 1 74 15 475
2022 Human resources 42 37 8 11 2 0 0 79 13 95
2022 Financial management 33 25 19 15 3 4 1 61 19 65
2022 Information management 38 28 28 0 5 0 0 67 5 35
2022 Information technology 34 40 10 7 2 5 2 79 10 115
2022 Internal audit 45 48 0 7 0 0 0 93 7 15
2022 Evaluation 44 21 10 19 6 0 0 65 25 15
2022 Data sciences 29 50 8 8 0 4 0 83 9 20
2022 Policy 25 41 13 13 9 0 0 66 22 70
2022 Project management 30 45 16 4 3 3 0 77 7 75
2022 Other services to the public 21 39 10 17 12 1 0 60 30 220
2022 None of the above 29 33 12 16 6 3 1 65 23 185
2020 Client contact centre 39 32 15 8 5 2 0 72 13 248
2020 Health care practitioners 38 42 9 5 5 1 0 81 10 257
2020 Communications or public affairs 50 29 6 8 6 0 0 79 14 75
2020 Access to information and privacy 66 31 0 3 0 0 0 97 3 29
2020 Security 67 18 16 0 0 0 0 84 0 13
2020 Legal services 59 23 5 6 6 0 0 82 13 60
2020 Administration and operations 44 31 11 7 4 2 0 77 12 601
2020 Human resources 45 32 11 7 2 2 0 79 10 105
2020 Financial management 40 28 18 6 5 4 0 70 11 84
2020 Procurement 32 45 23 0 0 0 0 77 0 10
2020 Information management 43 30 6 6 12 3 0 75 19 34
2020 Information technology 41 37 14 4 3 0 0 79 8 105
2020 Internal audit 47 47 0 6 0 0 0 94 6 15
2020 Evaluation 60 29 6 0 0 6 0 94 0 16
2020 Data sciences 56 16 11 9 4 4 0 75 13 21
2020 Policy 41 33 12 14 0 0 0 74 14 64
2020 Project management 41 36 16 5 2 0 0 77 6 61
2020 Other services to the public 43 28 14 8 5 1 1 73 13 294
2020 None of the above 46 27 12 8 5 2 0 75 13 233
2019 Client contact centre 27 36 15 12 10 1 0 63 22 250
2019 Health care practitioners 28 39 9 14 11 0 0 66 24 199
2019 Communications or public affairs 27 37 15 17 5 0 0 63 22 63
2019 Access to information and privacy 61 26 6 8 0 0 0 87 8 30
2019 Security 49 32 20 0 0 0 0 80 0 10
2019 Legal services 29 40 6 12 14 0 0 68 26 51
2019 Administration and operations 28 37 13 12 10 0 0 65 21 505
2019 Human resources 36 33 14 12 5 1 0 70 17 115
2019 Financial management 28 42 11 16 4 0 0 70 19 78
2019 Procurement 35 17 39 9 0 0 0 52 9 12
2019 Information management 39 32 8 11 11 0 0 71 21 34
2019 Information technology 32 40 12 8 4 4 0 75 12 105
2019 Internal audit 56 27 18 0 0 0 0 82 0 11
2019 Evaluation 23 46 0 9 23 0 0 69 31 11
2019 Data sciences 56 30 10 5 0 0 0 86 5 16
2019 Policy 21 37 24 14 3 0 0 59 17 60
2019 Project management 21 52 15 6 7 0 0 72 13 64
2019 Other services to the public 24 30 18 13 14 0 0 55 27 221
2019 None of the above 32 30 12 16 8 0 1 63 25 242
2018 Client contact centre 24 27 14 18 16 0 0 52 34 147
2018 Health care practitioners 21 36 15 11 16 1 0 57 27 142
2018 Communications or public affairs 27 26 12 24 11 1 0 53 35 42
2018 Access to information and privacy 47 44 0 5 0 5 0 95 5 26
2018 Security 43 26 8 23 0 0 0 69 23 11
2018 Legal services 30 36 13 13 8 0 0 66 21 59
2018 Administration and operations 26 38 14 12 10 0 0 64 22 381
2018 Human resources 26 27 22 15 10 0 0 53 24 72
2018 Financial management 30 33 8 21 8 0 0 63 29 50
2018 Information management 53 22 16 0 9 0 0 75 9 23
2018 Information technology 27 40 16 9 5 2 0 69 15 84
2018 Evaluation 24 52 8 16 0 0 0 76 16 12
2018 Data sciences 26 34 20 14 7 0 0 59 21 13
2018 Policy 28 33 13 17 10 0 0 61 26 44
2018 Project management 18 55 11 5 9 2 0 75 14 44
2018 Other services to the public 23 31 13 18 16 0 0 53 33 181
2018 None of the above 22 33 15 16 12 1 0 56 29 153

Question 82. I am equipped to support employees in my work unit who are experiencing mental health issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 26 57 4 3 6 3 0 86 10 30
2022 Health care practitioners 14 65 6 15 0 0 0 79 15 15
2022 Communications or public affairs 19 45 5 30 0 0 0 65 30 20
2022 Administration and operations 27 57 5 7 2 1 0 86 9 100
2022 Human resources 10 63 6 13 8 0 0 73 21 30
2022 Financial management 8 44 16 28 4 0 0 52 32 25
2022 Information technology 32 38 17 5 0 0 8 76 6 30
2022 Policy 18 55 4 14 8 0 0 74 22 20
2022 Project management 35 57 8 0 0 0 0 92 0 25
2022 Other services to the public 11 68 8 8 5 0 0 79 13 35
2022 None of the above 34 63 0 0 0 3 0 100 0 35
2020 Client contact centre 36 43 10 7 3 0 0 80 10 30
2020 Health care practitioners 50 38 6 6 0 0 0 88 6 15
2020 Communications or public affairs 17 58 13 9 4 0 0 75 13 23
2020 Administration and operations 29 49 12 9 1 0 1 78 10 117
2020 Human resources 31 56 7 0 6 0 0 88 6 33
2020 Financial management 24 38 14 21 3 0 0 62 24 29
2020 Information technology 33 48 8 10 0 0 0 81 10 38
2020 Policy 21 52 16 11 0 0 0 73 11 19
2020 Project management 32 30 17 17 0 0 4 65 18 23
2020 Other services to the public 30 43 7 16 2 2 0 75 19 44
2020 None of the above 37 43 8 6 3 0 3 83 9 37
2019 Client contact centre 21 59 8 8 4 0 0 80 12 25
2019 Health care practitioners 39 42 19 0 0 0 0 81 0 12
2019 Communications or public affairs 14 35 26 6 13 0 7 53 20 15
2019 Administration and operations 15 55 18 9 2 0 1 71 11 93
2019 Human resources 25 43 21 11 0 0 0 68 11 35
2019 Financial management 23 55 9 13 0 0 0 78 13 22
2019 Information technology 26 45 14 9 3 0 3 73 12 34
2019 Policy 21 41 24 7 0 7 0 67 7 14
2019 Project management 29 50 11 11 0 0 0 79 11 18
2019 Other services to the public 29 56 12 3 0 0 0 85 3 31
2019 None of the above 10 57 24 6 0 3 0 69 6 32

Work-related stress

Question 72a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 32 28 18 9 12 0 1 60 21 165
2022 Health care practitioners 41 32 13 5 8 0 1 74 12 280
2022 Communications or public affairs 36 35 15 10 4 0 0 71 14 65
2022 Access to information and privacy 63 21 15 0 0 0 0 85 0 20
2022 Security 66 9 17 0 8 0 0 75 8 10
2022 Legal services 24 17 20 17 12 5 5 46 32 50
2022 Administration and operations 31 33 16 9 9 0 1 65 19 470
2022 Human resources 50 29 14 3 5 0 0 79 7 95
2022 Financial management 39 38 8 8 7 0 0 77 15 65
2022 Information management 45 27 9 5 15 0 0 72 19 35
2022 Information technology 28 28 20 11 12 0 1 56 23 115
2022 Internal audit 58 18 8 15 0 0 0 77 15 15
2022 Evaluation 37 51 0 12 0 0 0 88 12 15
2022 Data sciences 48 25 18 4 5 0 0 73 9 20
2022 Policy 31 43 11 5 9 0 1 75 14 70
2022 Project management 43 32 7 8 9 0 0 76 17 75
2022 Other services to the public 27 37 15 9 10 0 1 65 20 215
2022 None of the above 37 30 16 8 8 0 1 68 16 180
2020 Client contact centre 30 26 26 8 10 0 0 56 17 247
2020 Health care practitioners 39 28 18 7 8 1 0 67 15 257
2020 Communications or public affairs 33 28 21 14 4 0 0 61 18 76
2020 Access to information and privacy 39 37 10 11 3 0 0 76 14 29
2020 Security 44 22 33 0 0 0 0 67 0 13
2020 Legal services 33 35 19 9 2 0 2 69 11 60
2020 Administration and operations 34 31 19 8 7 0 1 65 15 602
2020 Human resources 36 38 14 8 3 0 1 74 12 105
2020 Financial management 34 34 19 7 7 0 0 68 14 84
2020 Procurement 34 23 25 8 11 0 0 57 19 10
2020 Information management 43 33 12 3 9 0 0 76 12 34
2020 Information technology 34 25 26 10 5 0 0 59 15 105
2020 Internal audit 27 33 20 7 13 0 0 60 20 15
2020 Evaluation 17 59 12 12 0 0 0 76 12 15
2020 Data sciences 36 45 16 0 3 0 0 81 3 21
2020 Policy 39 32 13 8 8 0 0 71 16 63
2020 Project management 33 25 24 6 10 0 2 59 17 61
2020 Other services to the public 37 26 22 8 6 0 0 63 14 293
2020 None of the above 38 27 18 9 8 0 0 65 17 232
2019 Client contact centre 20 24 19 15 20 0 2 45 36 250
2019 Health care practitioners 24 28 24 8 16 0 0 52 24 199
2019 Communications or public affairs 33 23 18 14 10 2 0 56 25 63
2019 Access to information and privacy 30 34 23 14 0 0 0 64 14 30
2019 Security 29 29 32 10 0 0 0 59 10 10
2019 Legal services 14 24 35 10 16 2 0 39 26 51
2019 Administration and operations 18 30 24 14 14 0 0 49 28 505
2019 Human resources 18 44 17 10 10 0 1 63 20 113
2019 Financial management 25 27 25 11 13 0 0 52 24 77
2019 Procurement 28 23 35 15 0 0 0 50 15 12
2019 Information management 19 28 12 13 25 0 3 49 39 34
2019 Information technology 21 32 25 7 14 0 0 54 21 105
2019 Internal audit 40 43 10 8 0 0 0 82 8 11
2019 Evaluation 0 17 32 22 30 0 0 17 51 11
2019 Data sciences 16 39 15 20 10 0 0 55 30 16
2019 Policy 17 36 19 11 17 0 0 53 28 60
2019 Project management 17 31 21 13 18 0 0 48 31 65
2019 Other services to the public 20 27 23 12 18 0 0 47 30 222
2019 None of the above 28 26 19 11 16 0 1 54 27 244
2018 Client contact centre 16 21 18 15 29 0 1 37 45 146
2018 Health care practitioners 17 32 16 14 20 0 1 50 34 143
2018 Communications or public affairs 34 24 18 9 14 0 0 58 24 42
2018 Access to information and privacy 23 35 30 3 8 0 0 58 12 26
2018 Security 17 23 34 9 17 0 0 40 26 11
2018 Legal services 29 14 17 15 24 0 2 44 39 59
2018 Administration and operations 17 28 23 13 19 0 0 46 32 380
2018 Human resources 20 37 20 8 16 0 0 56 24 72
2018 Financial management 14 22 27 13 22 0 2 36 36 50
2018 Information management 13 33 21 19 14 0 0 46 33 23
2018 Information technology 19 31 22 7 20 0 1 50 27 84
2018 Evaluation 18 8 32 32 10 0 0 26 42 12
2018 Data sciences 19 11 34 0 36 0 0 31 36 13
2018 Policy 14 26 22 22 16 0 0 40 38 43
2018 Project management 11 29 30 11 18 0 0 41 30 44
2018 Other services to the public 20 23 21 14 21 0 1 44 35 181
2018 None of the above 18 23 22 18 18 0 1 42 36 153

Question 72b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 15 19 22 13 28 0 3 35 42 160
2022 Health care practitioners 14 24 24 12 25 1 0 38 37 280
2022 Communications or public affairs 22 28 20 15 15 0 0 50 30 65
2022 Access to information and privacy 31 34 31 0 4 0 0 65 4 20
2022 Security 0 37 38 17 8 0 0 37 25 10
2022 Legal services 8 10 23 20 35 3 0 19 57 50
2022 Administration and operations 21 31 20 12 16 0 0 52 28 475
2022 Human resources 21 28 17 15 19 0 0 48 34 95
2022 Financial management 12 24 25 21 17 0 0 37 38 65
2022 Information management 30 24 25 11 8 0 2 55 20 35
2022 Information technology 20 31 33 10 5 1 1 52 15 115
2022 Internal audit 37 29 26 8 0 0 0 66 8 15
2022 Evaluation 13 52 18 11 6 0 0 65 17 15
2022 Data sciences 18 28 31 15 8 0 0 46 23 20
2022 Policy 11 43 16 14 14 1 0 56 29 70
2022 Project management 20 26 28 11 15 0 0 46 26 75
2022 Other services to the public 6 19 19 16 39 0 0 25 56 215
2022 None of the above 17 25 24 14 19 0 0 42 33 185
2020 Client contact centre 23 22 25 16 12 1 0 46 29 247
2020 Health care practitioners 25 23 23 12 14 2 1 50 27 257
2020 Communications or public affairs 30 22 22 10 15 0 0 52 25 76
2020 Access to information and privacy 24 49 10 7 7 3 0 75 14 29
2020 Security 15 63 22 0 0 0 0 78 0 13
2020 Legal services 15 27 30 15 13 0 0 42 28 59
2020 Administration and operations 25 28 22 11 12 1 1 54 23 602
2020 Human resources 22 19 27 21 12 0 0 40 33 104
2020 Financial management 30 18 25 19 8 0 0 48 27 84
2020 Procurement 34 19 25 15 8 0 0 52 23 10
2020 Information management 20 28 38 10 0 0 3 50 11 34
2020 Information technology 19 32 28 10 11 0 0 51 21 104
2020 Internal audit 7 40 33 7 13 0 0 47 20 15
2020 Evaluation 43 29 17 6 5 0 0 72 11 16
2020 Data sciences 19 37 32 8 4 0 0 56 12 21
2020 Policy 17 31 22 17 13 0 0 48 30 64
2020 Project management 23 32 20 20 5 0 0 56 25 61
2020 Other services to the public 18 22 22 17 19 2 0 40 37 295
2020 None of the above 18 23 27 11 18 2 0 43 29 232
2019 Client contact centre 21 20 24 14 19 1 1 42 33 250
2019 Health care practitioners 18 22 28 12 21 0 0 40 32 200
2019 Communications or public affairs 14 41 27 13 5 0 0 55 18 63
2019 Access to information and privacy 29 38 14 7 13 0 0 67 19 30
2019 Security 20 41 29 10 0 0 0 61 10 10
2019 Legal services 13 24 23 10 29 0 0 37 39 51
2019 Administration and operations 20 29 24 12 14 0 0 50 26 504
2019 Human resources 15 28 29 13 15 0 0 43 28 115
2019 Financial management 23 32 25 10 8 0 1 56 19 77
2019 Procurement 26 44 15 15 0 0 0 70 15 12
2019 Information management 39 22 17 17 3 3 0 62 21 34
2019 Information technology 17 23 28 19 12 0 0 40 32 105
2019 Evaluation 9 40 39 13 0 0 0 48 13 11
2019 Data sciences 24 34 20 12 10 0 0 58 22 16
2019 Policy 14 45 21 14 6 0 0 60 20 60
2019 Project management 22 20 31 21 6 0 0 42 27 64
2019 Other services to the public 13 20 20 18 30 0 0 33 48 221
2019 None of the above 19 22 24 17 16 0 2 42 34 244
2018 Client contact centre 12 26 19 19 23 0 1 38 43 146
2018 Health care practitioners 13 22 22 20 22 0 0 35 43 142
2018 Communications or public affairs 13 27 34 7 19 0 0 40 26 42
2018 Access to information and privacy 29 30 22 7 11 0 0 60 18 26
2018 Security 23 17 51 9 0 0 0 40 9 11
2018 Legal services 13 25 24 10 26 0 2 39 36 59
2018 Administration and operations 13 26 30 18 14 0 0 38 32 379
2018 Human resources 6 20 31 21 21 0 0 27 43 72
2018 Financial management 12 35 29 13 12 0 0 46 25 50
2018 Information management 34 25 20 17 4 0 0 59 21 23
2018 Information technology 8 39 32 8 12 0 0 47 21 84
2018 Evaluation 8 32 34 8 18 0 0 40 26 12
2018 Data sciences 7 34 31 29 0 0 0 41 29 13
2018 Policy 9 32 26 18 15 0 0 41 33 43
2018 Project management 16 21 34 18 11 0 0 37 30 44
2018 Other services to the public 7 13 20 21 37 1 1 20 59 182
2018 None of the above 14 24 26 20 16 0 0 38 36 153

Question 72c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 28 20 20 13 13 1 6 51 28 165
2022 Health care practitioners 27 29 17 9 16 1 1 56 26 280
2022 Communications or public affairs 22 32 16 17 13 0 0 54 30 65
2022 Access to information and privacy 45 23 12 20 0 0 0 68 20 20
2022 Security 18 29 45 8 0 0 0 47 8 10
2022 Legal services 13 25 23 15 12 3 10 43 31 50
2022 Administration and operations 31 29 19 10 8 0 3 62 18 475
2022 Human resources 32 28 17 16 7 0 0 60 23 95
2022 Financial management 30 27 22 12 9 0 0 57 21 65
2022 Information management 37 21 24 9 6 0 3 59 16 35
2022 Information technology 35 28 26 4 4 0 3 66 8 115
2022 Internal audit 58 25 17 0 0 0 0 83 0 15
2022 Evaluation 12 60 23 0 6 0 0 71 6 15
2022 Data sciences 22 32 41 0 5 0 0 55 5 20
2022 Policy 11 28 19 20 19 1 1 40 41 70
2022 Project management 27 34 24 7 8 0 0 61 16 75
2022 Other services to the public 15 25 20 16 23 0 0 40 39 215
2022 None of the above 23 29 19 12 12 1 2 54 26 185
2020 Client contact centre 39 26 16 8 7 1 3 67 16 247
2020 Health care practitioners 37 23 19 11 6 3 2 63 18 256
2020 Communications or public affairs 30 33 15 14 9 0 0 62 23 76
2020 Access to information and privacy 35 38 17 7 0 3 0 75 7 29
2020 Security 22 45 22 10 0 0 0 68 10 13
2020 Legal services 43 28 14 10 3 0 2 72 13 60
2020 Administration and operations 39 26 17 8 7 1 2 68 15 598
2020 Human resources 27 28 28 8 7 2 1 57 15 105
2020 Financial management 35 26 20 15 4 0 0 61 19 84
2020 Procurement 45 17 15 8 15 0 0 62 23 10
2020 Information management 49 20 22 9 0 0 0 70 9 34
2020 Information technology 22 41 27 4 6 0 1 63 10 104
2020 Internal audit 27 47 6 13 7 0 0 74 20 15
2020 Evaluation 54 40 0 0 5 0 0 95 5 16
2020 Data sciences 27 36 20 8 8 0 0 64 16 21
2020 Policy 31 25 19 19 6 0 0 56 25 64
2020 Project management 23 40 17 15 5 0 0 63 20 61
2020 Other services to the public 29 27 21 9 9 3 1 59 19 294
2020 None of the above 33 27 17 9 11 3 1 62 21 231
2019 Client contact centre 32 21 22 10 9 1 4 56 20 249
2019 Health care practitioners 31 27 19 12 10 0 2 59 22 199
2019 Communications or public affairs 21 42 25 11 0 0 1 63 11 62
2019 Access to information and privacy 50 27 7 6 10 0 0 77 16 30
2019 Security 20 49 12 20 0 0 0 68 20 10
2019 Legal services 27 37 20 4 12 0 0 64 16 51
2019 Administration and operations 31 32 18 10 8 0 1 63 18 500
2019 Human resources 24 25 24 17 10 0 0 49 27 114
2019 Financial management 38 28 21 5 5 0 3 68 10 78
2019 Procurement 26 35 15 24 0 0 0 61 24 12
2019 Information management 45 22 16 12 3 3 0 69 15 34
2019 Information technology 20 33 24 12 8 0 2 54 21 104
2019 Internal audit 40 40 20 0 0 0 0 80 0 10
2019 Evaluation 35 8 26 8 24 0 0 43 32 10
2019 Data sciences 24 40 11 15 10 0 0 64 25 16
2019 Policy 24 37 23 11 5 0 0 61 16 60
2019 Project management 26 22 36 12 5 0 0 48 16 65
2019 Other services to the public 24 24 20 15 15 0 1 49 31 221
2019 None of the above 31 24 21 11 11 0 2 56 23 243
2018 Client contact centre 26 25 23 12 12 0 2 52 25 145
2018 Health care practitioners 17 29 24 15 13 0 1 47 28 142
2018 Communications or public affairs 13 31 28 14 14 0 0 44 28 42
2018 Access to information and privacy 31 26 23 17 4 0 0 57 20 25
2018 Security 9 57 26 9 0 0 0 65 9 11
2018 Legal services 36 18 24 6 10 0 5 57 17 59
2018 Administration and operations 22 29 26 14 6 0 2 52 21 376
2018 Human resources 15 18 22 31 15 0 0 33 46 71
2018 Financial management 21 37 17 14 6 0 4 62 21 50
2018 Information management 38 33 20 4 5 0 0 71 9 23
2018 Information technology 10 39 29 6 16 0 0 49 22 82
2018 Evaluation 16 34 32 18 0 0 0 50 18 12
2018 Data sciences 7 34 23 21 14 0 0 41 36 13
2018 Policy 14 31 26 20 10 0 0 45 30 43
2018 Project management 16 23 31 18 9 2 0 40 28 44
2018 Other services to the public 13 25 28 14 18 1 1 38 33 182
2018 None of the above 16 29 28 17 8 0 1 46 25 152

Question 72d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 15 11 26 17 27 2 2 28 46 165
2022 Health care practitioners 24 22 19 10 23 1 1 47 34 280
2022 Communications or public affairs 17 34 15 15 18 0 1 52 33 65
2022 Access to information and privacy 28 24 21 23 4 0 0 52 27 20
2022 Security 0 29 28 27 17 0 0 29 44 10
2022 Legal services 8 14 20 26 31 0 2 22 58 50
2022 Administration and operations 26 24 21 12 15 0 2 51 27 475
2022 Human resources 21 25 15 12 25 1 1 48 37 95
2022 Financial management 15 29 22 12 20 0 1 45 33 65
2022 Information management 31 20 24 16 7 0 2 52 24 35
2022 Information technology 21 25 26 12 14 1 1 47 27 115
2022 Internal audit 14 51 25 10 0 0 0 65 10 15
2022 Evaluation 18 9 50 12 12 0 0 26 23 15
2022 Data sciences 27 18 46 0 8 0 0 46 8 20
2022 Policy 21 36 16 10 14 1 1 59 24 70
2022 Project management 25 29 15 11 20 0 0 54 31 75
2022 Other services to the public 9 16 20 16 37 0 0 26 54 215
2022 None of the above 21 19 19 18 20 0 2 41 39 185
2020 Client contact centre 25 28 16 16 13 2 0 54 30 243
2020 Health care practitioners 32 20 20 10 13 4 0 55 25 255
2020 Communications or public affairs 30 34 15 11 10 0 0 63 22 76
2020 Access to information and privacy 35 28 17 14 3 3 0 65 18 29
2020 Security 22 30 37 10 0 0 0 53 10 13
2020 Legal services 24 23 25 16 11 0 0 47 27 60
2020 Administration and operations 33 25 18 11 10 2 2 60 22 597
2020 Human resources 30 16 25 12 16 0 1 46 29 105
2020 Financial management 38 26 19 10 6 0 0 64 16 82
2020 Procurement 41 26 17 8 8 0 0 68 15 10
2020 Information management 30 20 20 17 13 0 0 50 30 34
2020 Information technology 18 34 23 16 10 0 0 52 26 104
2020 Internal audit 34 33 6 21 6 0 0 67 27 15
2020 Evaluation 32 34 6 11 11 6 0 70 24 16
2020 Data sciences 36 33 20 4 8 0 0 68 12 21
2020 Policy 31 25 21 18 5 0 0 57 23 63
2020 Project management 31 28 16 20 5 0 0 59 25 61
2020 Other services to the public 22 21 19 15 19 3 0 45 35 293
2020 None of the above 24 23 19 14 15 4 1 49 30 229
2019 Client contact centre 24 20 18 18 18 2 1 45 37 248
2019 Health care practitioners 20 18 27 14 19 0 2 39 34 198
2019 Communications or public affairs 18 28 23 18 11 0 1 47 29 63
2019 Access to information and privacy 46 21 17 7 9 0 0 68 15 30
2019 Security 22 29 29 20 0 0 0 51 20 10
2019 Legal services 8 29 27 10 26 0 0 37 36 51
2019 Administration and operations 24 28 18 14 15 1 0 52 29 503
2019 Human resources 30 24 17 19 10 0 0 54 29 115
2019 Financial management 28 28 21 11 7 1 3 59 19 78
2019 Procurement 44 32 17 8 0 0 0 76 8 12
2019 Information management 29 23 24 8 15 0 3 53 23 34
2019 Information technology 14 34 24 18 11 0 0 48 28 105
2019 Internal audit 42 28 10 20 0 0 0 70 20 10
2019 Evaluation 16 17 16 16 36 0 0 33 51 11
2019 Data sciences 14 48 16 11 10 0 0 63 21 16
2019 Policy 29 35 18 11 6 0 0 64 18 60
2019 Project management 25 27 29 12 7 0 0 52 19 64
2019 Other services to the public 15 16 17 19 32 0 0 32 51 221
2019 None of the above 20 23 17 15 21 2 2 45 37 243
2018 Client contact centre 10 23 11 20 36 0 0 33 56 146
2018 Health care practitioners 15 23 19 16 27 0 0 38 43 142
2018 Communications or public affairs 12 25 23 16 19 0 4 39 37 42
2018 Access to information and privacy 22 29 27 19 3 0 0 51 22 26
2018 Security 15 34 34 17 0 0 0 49 17 11
2018 Legal services 9 23 25 13 28 0 2 33 42 58
2018 Administration and operations 17 25 23 17 18 0 0 42 35 379
2018 Human resources 10 13 20 36 22 0 0 22 58 72
2018 Financial management 20 34 23 13 9 0 0 54 23 50
2018 Information management 42 17 20 8 13 0 0 59 21 23
2018 Information technology 11 27 36 13 13 0 0 38 26 83
2018 Evaluation 10 48 0 32 10 0 0 58 42 12
2018 Data sciences 8 42 25 25 0 0 0 50 25 11
2018 Policy 16 27 27 12 17 0 0 44 29 43
2018 Project management 7 23 41 16 12 0 0 31 28 43
2018 Other services to the public 6 13 21 18 41 1 1 19 59 178
2018 None of the above 17 16 23 21 22 0 0 33 43 152

Question 72e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 54 17 6 4 3 1 16 85 8 165
2022 Health care practitioners 59 14 9 3 2 1 12 85 6 280
2022 Communications or public affairs 54 23 8 7 9 0 0 77 16 65
2022 Access to information and privacy 76 13 0 4 0 0 7 96 4 20
2022 Security 55 26 18 0 0 0 0 82 0 10
2022 Legal services 41 18 8 10 7 2 13 70 21 50
2022 Administration and operations 60 16 7 3 2 1 11 86 6 470
2022 Human resources 57 13 9 10 7 0 4 73 17 95
2022 Financial management 53 21 6 9 4 0 7 80 13 65
2022 Information management 68 15 7 0 0 0 10 92 0 35
2022 Information technology 67 20 9 1 1 0 3 89 2 115
2022 Internal audit 81 0 10 8 0 0 0 81 8 15
2022 Evaluation 64 24 6 0 0 0 6 94 0 15
2022 Data sciences 71 16 5 4 5 0 0 87 9 20
2022 Policy 50 29 5 9 7 0 0 80 15 70
2022 Project management 56 17 13 7 1 0 7 78 9 75
2022 Other services to the public 62 16 6 2 4 1 9 86 7 215
2022 None of the above 55 16 9 5 2 2 12 82 8 185
2020 Client contact centre 70 11 6 2 2 1 8 89 4 243
2020 Health care practitioners 59 18 8 4 2 2 7 84 7 255
2020 Communications or public affairs 55 23 9 6 6 0 0 78 13 75
2020 Access to information and privacy 77 10 3 0 3 0 7 93 4 29
2020 Security 85 15 0 0 0 0 0 100 0 13
2020 Legal services 64 18 7 3 5 0 3 85 8 60
2020 Administration and operations 61 17 10 5 3 1 4 82 8 601
2020 Human resources 42 23 20 5 3 2 5 70 9 105
2020 Financial management 46 25 10 8 5 3 3 76 13 83
2020 Information management 65 15 8 3 0 0 9 88 3 34
2020 Information technology 52 29 12 3 4 0 0 81 7 104
2020 Internal audit 74 6 13 7 0 0 0 80 7 15
2020 Evaluation 65 18 11 0 0 0 6 88 0 16
2020 Data sciences 47 36 9 4 4 0 0 83 8 21
2020 Policy 47 24 12 11 5 2 0 72 16 64
2020 Project management 52 32 7 7 2 0 2 85 8 61
2020 Other services to the public 61 19 9 3 2 1 5 85 5 291
2020 None of the above 54 18 11 5 4 2 7 78 10 231
2019 Client contact centre 64 19 5 1 1 1 9 92 2 247
2019 Health care practitioners 60 20 9 2 3 1 5 85 5 200
2019 Communications or public affairs 50 28 13 5 2 0 3 80 6 63
2019 Access to information and privacy 77 10 0 2 4 0 7 93 7 30
2019 Security 61 20 10 0 0 0 10 89 0 10
2019 Legal services 49 21 10 6 4 0 10 78 11 51
2019 Administration and operations 57 21 8 5 3 0 6 83 8 502
2019 Human resources 52 26 9 3 5 0 5 82 9 113
2019 Financial management 44 32 13 1 6 0 4 79 8 77
2019 Procurement 76 24 0 0 0 0 0 100 0 12
2019 Information management 85 8 3 0 0 0 3 97 0 33
2019 Information technology 42 28 18 1 9 0 1 71 10 105
2019 Evaluation 55 24 13 0 0 0 7 86 0 11
2019 Data sciences 58 25 10 0 6 0 0 84 6 16
2019 Policy 52 29 9 8 2 0 0 80 10 60
2019 Project management 46 25 15 10 2 0 1 72 12 64
2019 Other services to the public 56 22 10 4 3 0 5 82 7 222
2019 None of the above 53 18 16 3 3 0 7 77 7 244
2018 Client contact centre 47 21 11 5 1 0 15 80 7 144
2018 Health care practitioners 62 17 6 3 3 0 9 86 7 141
2018 Communications or public affairs 38 25 17 8 9 0 3 66 17 41
2018 Access to information and privacy 71 10 3 0 4 0 11 91 5 26
2018 Security 34 40 17 0 0 0 8 81 0 11
2018 Legal services 58 8 13 3 3 0 13 77 8 58
2018 Administration and operations 52 21 12 3 4 0 8 79 8 376
2018 Human resources 38 25 19 6 9 0 4 66 15 71
2018 Financial management 48 15 17 8 6 0 6 67 15 50
2018 Information management 83 4 9 0 0 0 4 91 0 23
2018 Information technology 41 35 12 7 4 1 0 77 11 84
2018 Evaluation 36 40 16 8 0 0 0 76 8 12
2018 Data sciences 45 28 14 0 0 0 12 84 0 13
2018 Policy 36 35 9 7 10 0 2 73 17 43
2018 Project management 37 36 14 0 7 2 5 78 7 44
2018 Other services to the public 49 24 8 5 2 1 10 83 8 182
2018 None of the above 45 28 7 10 3 0 8 78 15 152

Question 72f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 36 31 17 8 7 0 0 67 15 165
2022 Health care practitioners 37 24 20 6 11 1 1 62 18 280
2022 Communications or public affairs 35 25 16 11 13 0 0 60 24 65
2022 Access to information and privacy 53 19 11 8 9 0 0 72 17 20
2022 Security 46 17 36 0 0 0 0 64 0 10
2022 Legal services 24 37 17 8 9 0 5 64 18 50
2022 Administration and operations 38 29 18 9 5 1 0 67 15 475
2022 Human resources 35 23 17 15 10 0 0 58 25 95
2022 Financial management 30 29 24 7 10 0 0 59 17 65
2022 Information management 28 37 25 2 3 0 5 69 6 35
2022 Information technology 30 37 20 7 3 0 2 69 10 115
2022 Internal audit 32 30 22 8 8 0 0 62 17 15
2022 Evaluation 25 40 23 11 0 0 0 65 11 15
2022 Data sciences 28 38 16 9 9 0 0 66 17 20
2022 Policy 34 25 16 13 13 0 0 59 26 70
2022 Project management 37 27 16 10 7 2 0 66 18 75
2022 Other services to the public 22 32 19 12 15 0 1 54 27 220
2022 None of the above 32 30 21 9 9 0 0 62 18 185
2020 Client contact centre 36 31 15 7 11 0 0 67 18 246
2020 Health care practitioners 36 27 20 8 8 0 1 64 16 256
2020 Communications or public affairs 33 24 20 10 13 0 0 57 22 76
2020 Access to information and privacy 59 24 7 7 3 0 0 83 10 29
2020 Security 68 32 0 0 0 0 0 100 0 13
2020 Legal services 43 33 8 10 5 0 2 77 15 60
2020 Administration and operations 34 26 19 12 8 0 1 60 21 598
2020 Human resources 25 33 23 12 7 0 0 58 19 103
2020 Financial management 28 29 20 14 8 0 0 58 22 83
2020 Procurement 62 0 23 15 0 0 0 62 15 10
2020 Information management 52 35 3 6 3 0 0 87 10 34
2020 Information technology 36 37 18 6 3 0 0 74 9 105
2020 Internal audit 34 39 13 14 0 0 0 73 14 15
2020 Evaluation 46 25 0 29 0 0 0 71 29 15
2020 Data sciences 36 20 23 8 11 0 0 57 20 21
2020 Policy 31 33 13 12 11 0 0 64 23 64
2020 Project management 27 40 13 13 7 0 0 67 20 60
2020 Other services to the public 35 27 21 10 8 0 0 61 17 295
2020 None of the above 35 27 19 10 9 0 0 62 19 230
2019 Client contact centre 41 27 18 9 6 0 0 68 15 250
2019 Health care practitioners 41 26 19 7 7 0 1 67 14 198
2019 Communications or public affairs 29 38 17 12 4 0 0 67 16 63
2019 Access to information and privacy 54 30 10 2 4 0 0 83 6 30
2019 Security 59 10 22 10 0 0 0 68 10 10
2019 Legal services 35 39 17 4 4 0 0 75 8 51
2019 Administration and operations 37 30 17 9 8 0 0 66 17 505
2019 Human resources 45 22 18 10 6 0 0 66 16 113
2019 Financial management 35 36 17 4 6 0 1 73 10 78
2019 Procurement 54 36 10 0 0 0 0 90 0 11
2019 Information management 53 17 21 3 3 3 0 72 6 34
2019 Information technology 35 27 24 7 8 0 0 61 15 105
2019 Evaluation 23 26 44 0 7 0 0 49 7 11
2019 Data sciences 30 34 5 5 25 0 0 64 31 16
2019 Policy 35 31 23 6 5 0 0 66 11 59
2019 Project management 29 39 17 9 6 0 0 68 15 65
2019 Other services to the public 28 34 20 9 9 0 0 62 18 222
2019 None of the above 36 30 19 7 8 0 0 66 15 242
2018 Client contact centre 30 25 24 9 12 0 1 55 21 146
2018 Health care practitioners 32 24 19 10 15 0 1 57 24 142
2018 Communications or public affairs 32 22 23 7 14 0 3 56 21 42
2018 Access to information and privacy 50 23 14 8 4 0 0 74 12 26
2018 Security 26 66 0 9 0 0 0 91 9 11
2018 Legal services 35 26 22 10 6 0 2 62 16 59
2018 Administration and operations 32 24 24 9 10 0 1 57 19 377
2018 Human resources 31 15 25 12 16 0 0 46 29 72
2018 Financial management 35 22 26 10 8 0 0 57 18 50
2018 Information management 42 40 9 9 0 0 0 82 9 23
2018 Information technology 30 39 13 7 11 0 0 68 18 83
2018 Evaluation 24 32 34 10 0 0 0 56 10 12
2018 Data sciences 14 33 39 0 14 0 0 47 14 13
2018 Policy 26 32 19 14 10 0 0 58 24 43
2018 Project management 23 32 27 9 9 0 0 55 18 44
2018 Other services to the public 16 29 23 15 17 0 0 45 32 181
2018 None of the above 22 22 25 13 14 1 3 46 28 153

Question 72g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 21 34 20 12 10 2 1 57 22 165
2022 Health care practitioners 29 32 15 11 9 1 2 64 21 280
2022 Communications or public affairs 22 42 15 11 11 0 0 64 22 65
2022 Access to information and privacy 65 8 18 0 5 0 4 76 5 20
2022 Security 57 35 0 8 0 0 0 92 8 10
2022 Legal services 27 32 23 2 10 4 2 63 12 50
2022 Administration and operations 34 34 18 6 5 0 2 70 11 475
2022 Human resources 40 22 20 9 9 0 0 62 18 95
2022 Financial management 35 25 21 9 11 0 0 59 20 65
2022 Information management 28 24 38 0 8 0 2 53 8 35
2022 Information technology 31 36 22 7 2 0 1 68 10 115
2022 Internal audit 48 36 15 0 0 0 0 85 0 15
2022 Evaluation 24 34 36 0 6 0 0 58 6 15
2022 Data sciences 31 51 18 0 0 0 0 82 0 20
2022 Policy 27 26 12 21 11 1 2 55 33 70
2022 Project management 34 36 13 7 10 0 0 70 17 75
2022 Other services to the public 21 26 25 16 11 0 1 47 28 215
2022 None of the above 30 33 16 9 9 1 2 65 19 185
2020 Client contact centre 39 33 14 9 4 1 1 73 13 247
2020 Health care practitioners 34 30 20 7 4 2 2 68 12 255
2020 Communications or public affairs 34 37 18 5 6 0 0 71 12 76
2020 Access to information and privacy 83 13 3 0 0 0 0 97 0 29
2020 Security 44 41 15 0 0 0 0 85 0 13
2020 Legal services 51 22 15 8 3 0 0 74 11 60
2020 Administration and operations 43 32 15 5 3 1 1 77 8 598
2020 Human resources 39 30 21 8 1 1 0 70 9 105
2020 Financial management 35 31 21 6 6 1 0 67 12 84
2020 Procurement 49 36 8 8 0 0 0 85 8 10
2020 Information management 29 41 17 9 3 0 0 70 12 34
2020 Information technology 42 35 16 5 2 0 0 77 7 105
2020 Internal audit 41 46 7 6 0 0 0 87 6 15
2020 Evaluation 58 42 0 0 0 0 0 100 0 15
2020 Data sciences 51 20 11 8 4 0 5 75 13 21
2020 Policy 41 25 23 8 3 0 0 66 11 63
2020 Project management 33 41 20 7 0 0 0 74 7 60
2020 Other services to the public 33 36 18 7 4 1 2 71 11 292
2020 None of the above 36 30 18 8 4 2 3 69 13 233
2019 Client contact centre 30 31 22 9 5 0 2 62 15 248
2019 Health care practitioners 28 32 21 9 10 0 0 60 19 198
2019 Communications or public affairs 35 34 20 7 3 0 0 69 10 63
2019 Access to information and privacy 56 31 6 8 0 0 0 86 8 29
2019 Security 49 41 10 0 0 0 0 90 0 10
2019 Legal services 33 44 14 10 0 0 0 76 10 51
2019 Administration and operations 25 39 18 9 8 0 1 65 17 503
2019 Human resources 33 35 22 6 2 0 2 69 9 114
2019 Financial management 30 31 25 7 5 0 3 62 12 78
2019 Procurement 33 34 26 8 0 0 0 67 8 12
2019 Information management 23 30 31 6 6 3 3 55 12 34
2019 Information technology 28 36 22 8 5 0 1 65 13 104
2019 Evaluation 23 26 23 0 23 6 0 52 24 11
2019 Data sciences 36 49 14 0 0 0 0 86 0 16
2019 Policy 18 38 29 11 3 0 0 56 14 60
2019 Project management 19 45 24 9 3 0 0 64 12 65
2019 Other services to the public 30 30 18 14 8 0 0 60 22 221
2019 None of the above 28 31 18 12 10 1 1 61 21 243
2018 Client contact centre 20 31 21 15 12 0 0 51 28 145
2018 Health care practitioners 17 38 19 13 12 1 0 56 25 142
2018 Communications or public affairs 7 47 28 11 8 0 0 54 19 42
2018 Access to information and privacy 43 35 7 3 5 0 7 84 9 26
2018 Security 34 57 9 0 0 0 0 91 0 11
2018 Legal services 22 43 17 3 10 2 5 68 14 58
2018 Administration and operations 22 40 21 8 7 0 1 63 15 377
2018 Human resources 27 33 32 4 3 0 1 61 6 71
2018 Financial management 15 51 13 12 4 0 4 69 17 50
2018 Information management 26 26 30 4 9 5 0 55 14 23
2018 Information technology 28 40 20 8 2 0 2 69 11 84
2018 Evaluation 8 66 18 8 0 0 0 74 8 12
2018 Data sciences 14 34 25 12 14 0 0 48 26 13
2018 Policy 12 43 23 14 5 2 0 57 19 43
2018 Project management 14 55 18 2 9 2 0 70 11 44
2018 Other services to the public 20 34 19 17 10 1 0 54 26 182
2018 None of the above 21 33 26 14 4 1 1 55 18 153

Question 72h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 22 27 17 14 21 0 1 49 35 165
2022 Health care practitioners 27 35 12 9 15 1 1 63 25 280
2022 Communications or public affairs 21 31 19 9 20 0 0 52 29 65
2022 Access to information and privacy 53 34 4 0 5 0 4 91 5 20
2022 Security 19 28 36 0 16 0 0 47 16 10
2022 Legal services 22 22 24 9 21 0 2 45 31 50
2022 Administration and operations 26 30 21 10 12 0 1 56 23 475
2022 Human resources 28 24 25 9 14 0 0 52 23 95
2022 Financial management 25 35 21 9 10 0 0 60 19 65
2022 Information management 27 33 15 14 10 0 0 60 25 35
2022 Information technology 19 34 23 14 7 1 2 55 21 115
2022 Internal audit 28 56 15 0 0 0 0 85 0 15
2022 Evaluation 12 52 19 0 12 0 6 68 13 15
2022 Data sciences 14 54 23 4 5 0 0 69 9 20
2022 Policy 8 27 29 17 18 1 0 35 36 70
2022 Project management 23 33 23 17 4 0 0 56 21 75
2022 Other services to the public 12 22 18 22 26 0 0 34 48 215
2022 None of the above 21 28 17 17 16 0 1 49 34 185
2020 Client contact centre 34 32 18 11 4 0 1 67 15 246
2020 Health care practitioners 29 28 21 13 6 3 1 59 19 255
2020 Communications or public affairs 35 25 21 13 6 0 0 60 19 76
2020 Access to information and privacy 59 37 0 3 0 0 0 97 3 29
2020 Security 30 33 30 7 0 0 0 63 7 13
2020 Legal services 38 25 21 13 3 0 0 63 16 60
2020 Administration and operations 33 31 19 10 5 0 1 65 16 600
2020 Human resources 25 33 21 17 4 0 0 57 21 105
2020 Financial management 38 29 19 10 5 0 0 67 15 84
2020 Procurement 49 28 15 8 0 0 0 77 8 10
2020 Information management 33 29 25 12 0 0 0 62 12 34
2020 Information technology 20 41 25 11 3 0 0 62 13 105
2020 Internal audit 59 21 6 7 7 0 0 80 14 15
2020 Evaluation 49 45 0 0 0 0 5 100 0 16
2020 Data sciences 41 23 23 4 8 0 0 64 13 21
2020 Policy 33 25 24 16 3 0 0 58 19 64
2020 Project management 22 38 25 12 3 0 0 60 15 59
2020 Other services to the public 25 28 23 12 10 1 0 54 22 293
2020 None of the above 25 34 21 11 6 1 2 61 18 233
2019 Client contact centre 27 24 24 14 10 0 1 51 24 249
2019 Health care practitioners 19 28 23 16 13 1 0 48 29 199
2019 Communications or public affairs 15 44 26 15 0 0 0 59 15 63
2019 Access to information and privacy 41 43 5 4 7 0 0 85 10 29
2019 Security 29 51 10 10 0 0 0 80 10 10
2019 Legal services 45 21 16 10 8 0 0 66 18 51
2019 Administration and operations 21 32 24 14 9 0 0 53 23 506
2019 Human resources 24 29 21 13 11 0 1 54 25 115
2019 Financial management 27 31 21 13 5 1 1 60 19 78
2019 Procurement 17 43 9 32 0 0 0 59 32 12
2019 Information management 17 28 38 8 6 0 3 46 14 34
2019 Information technology 13 40 27 9 11 0 0 53 21 105
2019 Internal audit 28 62 0 10 0 0 0 90 10 11
2019 Evaluation 17 40 13 7 23 0 0 57 30 11
2019 Data sciences 34 30 15 5 16 0 0 64 21 16
2019 Policy 13 30 32 13 11 0 0 44 24 60
2019 Project management 11 34 28 15 12 0 0 45 27 65
2019 Other services to the public 17 20 22 26 14 0 0 37 41 221
2019 None of the above 23 25 21 12 16 0 1 49 29 241
2018 Client contact centre 16 25 25 17 16 0 1 41 33 147
2018 Health care practitioners 11 31 30 18 10 0 1 42 28 143
2018 Communications or public affairs 13 25 34 18 10 0 0 38 28 42
2018 Access to information and privacy 36 40 8 8 4 0 3 79 13 26
2018 Security 9 81 0 9 0 0 0 91 9 10
2018 Legal services 24 27 18 18 7 0 6 54 26 58
2018 Administration and operations 13 36 28 14 8 0 1 50 22 378
2018 Human resources 16 21 38 18 6 1 0 37 24 71
2018 Financial management 22 33 27 11 2 0 4 57 14 49
2018 Information management 20 21 41 14 4 0 0 41 18 23
2018 Information technology 9 39 26 20 6 0 0 48 26 84
2018 Evaluation 8 58 18 16 0 0 0 66 16 12
2018 Data sciences 14 7 25 19 21 0 12 25 46 13
2018 Policy 9 35 26 23 7 0 0 44 30 43
2018 Project management 16 23 36 16 9 0 0 39 25 44
2018 Other services to the public 12 26 21 22 18 1 0 38 40 182
2018 None of the above 18 33 23 17 8 1 1 52 25 153

Question 72i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 30 31 13 11 13 0 3 63 24 165
2022 Health care practitioners 40 33 11 5 9 1 1 74 14 280
2022 Communications or public affairs 26 28 15 14 17 0 0 53 31 65
2022 Access to information and privacy 49 42 0 4 5 0 0 91 9 20
2022 Security 39 18 35 0 8 0 0 56 8 10
2022 Legal services 40 27 19 4 4 0 6 71 9 50
2022 Administration and operations 34 31 14 11 8 0 2 67 19 475
2022 Human resources 35 24 19 9 11 0 1 60 21 95
2022 Financial management 41 15 22 6 13 0 2 58 19 65
2022 Information management 26 38 23 7 6 0 0 64 13 35
2022 Information technology 32 35 16 11 3 2 1 68 15 115
2022 Internal audit 53 30 17 0 0 0 0 83 0 15
2022 Evaluation 31 32 26 6 6 0 0 63 11 15
2022 Data sciences 26 57 7 4 5 0 0 84 9 20
2022 Policy 15 30 25 16 13 0 1 45 30 70
2022 Project management 25 25 35 11 4 0 0 50 15 75
2022 Other services to the public 22 28 22 13 15 0 1 50 29 220
2022 None of the above 31 31 17 10 10 2 0 63 20 185
2020 Client contact centre 42 30 14 9 4 0 0 73 13 246
2020 Health care practitioners 32 37 20 6 5 0 0 69 11 257
2020 Communications or public affairs 32 29 17 13 9 0 0 61 22 75
2020 Access to information and privacy 62 21 17 0 0 0 0 83 0 29
2020 Security 24 52 24 0 0 0 0 76 0 12
2020 Legal services 41 36 11 7 5 0 0 77 11 60
2020 Administration and operations 38 31 16 9 5 0 1 70 14 599
2020 Human resources 39 29 16 13 2 0 1 68 15 105
2020 Financial management 36 26 21 11 4 0 1 63 16 84
2020 Procurement 70 15 15 0 0 0 0 85 0 10
2020 Information management 36 22 31 12 0 0 0 58 12 34
2020 Information technology 37 33 18 9 4 0 0 70 12 104
2020 Internal audit 60 27 0 7 7 0 0 86 14 15
2020 Evaluation 50 39 6 0 0 0 5 94 0 16
2020 Data sciences 43 28 13 7 9 0 0 71 16 20
2020 Policy 36 30 24 8 3 0 0 65 11 64
2020 Project management 22 36 34 5 4 0 0 58 9 59
2020 Other services to the public 33 33 19 10 5 0 1 66 15 293
2020 None of the above 26 38 18 7 9 1 1 65 17 231
2019 Client contact centre 34 29 15 12 8 0 1 64 20 250
2019 Health care practitioners 28 32 18 10 13 0 0 60 22 200
2019 Communications or public affairs 23 33 29 12 3 0 0 56 15 63
2019 Access to information and privacy 64 24 6 3 3 0 0 88 6 30
2019 Security 68 10 12 10 0 0 0 78 10 10
2019 Legal services 47 29 8 14 2 0 0 76 16 51
2019 Administration and operations 23 35 21 13 8 0 0 58 21 505
2019 Human resources 21 35 23 13 8 0 0 56 21 114
2019 Financial management 26 34 16 17 5 0 1 61 22 78
2019 Procurement 28 23 26 17 8 0 0 50 24 12
2019 Information management 28 30 28 6 9 0 0 58 14 34
2019 Information technology 22 30 31 11 6 0 0 52 17 104
2019 Internal audit 34 58 9 0 0 0 0 91 0 10
2019 Evaluation 31 16 24 6 23 0 0 47 28 11
2019 Data sciences 29 51 14 0 5 0 0 80 5 16
2019 Policy 20 30 26 14 9 0 0 50 24 59
2019 Project management 14 36 26 17 7 0 0 50 24 65
2019 Other services to the public 25 26 16 18 14 0 0 51 32 222
2019 None of the above 25 28 20 14 12 0 0 53 26 243
2018 Client contact centre 25 30 21 14 9 0 1 56 24 147
2018 Health care practitioners 22 34 19 14 11 0 0 56 25 143
2018 Communications or public affairs 15 18 21 28 18 0 0 33 46 41
2018 Access to information and privacy 57 18 9 8 0 0 7 81 9 26
2018 Security 26 51 15 0 9 0 0 77 9 11
2018 Legal services 37 30 20 5 7 0 2 68 12 58
2018 Administration and operations 25 31 25 12 7 1 1 56 19 378
2018 Human resources 20 21 33 17 9 0 0 41 26 71
2018 Financial management 25 20 41 4 6 0 4 47 10 50
2018 Information management 39 13 31 8 9 0 0 52 17 23
2018 Information technology 19 36 29 8 7 0 1 55 15 84
2018 Evaluation 24 44 16 16 0 0 0 68 16 12
2018 Data sciences 0 33 21 30 16 0 0 33 46 12
2018 Policy 12 34 33 9 13 0 0 45 22 43
2018 Project management 9 30 45 9 6 0 0 39 15 44
2018 Other services to the public 23 29 25 13 10 0 1 52 23 181
2018 None of the above 24 30 23 14 6 1 1 55 21 153

Question 72j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 39 26 18 6 10 0 1 66 16 165
2022 Health care practitioners 52 21 11 7 7 1 1 74 15 280
2022 Communications or public affairs 46 22 8 15 8 0 0 68 24 65
2022 Access to information and privacy 56 20 8 7 9 0 0 76 16 20
2022 Security 48 27 17 0 8 0 0 75 8 10
2022 Legal services 46 28 7 4 13 3 0 75 17 50
2022 Administration and operations 48 26 13 6 4 0 2 76 10 470
2022 Human resources 56 18 12 5 9 0 0 74 14 95
2022 Financial management 45 23 15 5 12 0 0 68 17 65
2022 Information management 31 40 12 0 13 0 4 74 14 35
2022 Information technology 51 26 13 5 1 1 3 81 5 115
2022 Internal audit 59 34 7 0 0 0 0 93 0 15
2022 Evaluation 44 31 0 19 6 0 0 75 25 15
2022 Data sciences 64 18 14 4 0 0 0 82 4 20
2022 Policy 44 34 7 4 7 0 3 80 12 70
2022 Project management 49 37 6 0 8 0 0 86 8 75
2022 Other services to the public 31 27 16 11 14 0 0 58 25 215
2022 None of the above 46 24 14 7 9 0 1 70 16 185
2020 Client contact centre 52 21 15 7 6 0 0 73 13 246
2020 Health care practitioners 55 25 10 5 3 1 0 81 8 255
2020 Communications or public affairs 51 29 13 3 4 0 0 80 7 74
2020 Access to information and privacy 87 10 3 0 0 0 0 97 0 29
2020 Security 65 35 0 0 0 0 0 100 0 12
2020 Legal services 56 27 8 2 7 0 0 83 8 59
2020 Administration and operations 55 21 12 6 4 0 1 78 10 599
2020 Human resources 52 23 15 7 3 0 1 76 9 105
2020 Financial management 49 21 14 6 9 0 1 71 15 84
2020 Procurement 52 25 8 15 0 0 0 77 15 10
2020 Information management 43 24 12 3 18 0 0 67 21 34
2020 Information technology 59 25 7 7 2 0 0 84 9 103
2020 Internal audit 60 20 20 0 0 0 0 80 0 15
2020 Evaluation 61 17 6 0 0 11 5 93 0 16
2020 Data sciences 55 34 4 3 4 0 0 89 7 21
2020 Policy 53 24 17 3 3 0 0 77 6 64
2020 Project management 51 32 12 0 5 0 0 83 5 60
2020 Other services to the public 51 23 12 5 7 1 0 75 12 292
2020 None of the above 44 29 14 7 3 2 1 75 10 233
2019 Client contact centre 42 24 18 10 5 0 0 66 16 250
2019 Health care practitioners 39 32 17 5 8 0 0 71 13 200
2019 Communications or public affairs 37 38 15 7 3 0 0 75 10 63
2019 Access to information and privacy 73 13 6 4 4 0 0 87 8 30
2019 Security 59 41 0 0 0 0 0 100 0 10
2019 Legal services 60 20 0 8 12 0 0 80 20 50
2019 Administration and operations 42 26 15 10 6 0 1 68 17 505
2019 Human resources 50 28 13 3 5 0 1 78 8 113
2019 Financial management 36 36 15 6 6 0 1 73 12 77
2019 Procurement 37 24 32 0 8 0 0 61 8 12
2019 Information management 47 23 13 12 6 0 0 70 18 34
2019 Information technology 44 26 17 9 3 0 0 71 12 105
2019 Internal audit 80 9 11 0 0 0 0 89 0 10
2019 Evaluation 49 30 14 7 0 0 0 78 7 11
2019 Data sciences 70 25 5 0 0 0 0 95 0 16
2019 Policy 45 39 6 6 3 0 0 84 9 60
2019 Project management 36 43 15 2 5 0 0 79 6 65
2019 Other services to the public 40 24 12 12 11 0 0 64 23 218
2019 None of the above 41 22 17 8 10 0 1 64 18 241

Question 72k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 54 24 11 5 2 1 3 81 7 165
2022 Health care practitioners 46 33 11 5 3 1 0 80 8 280
2022 Communications or public affairs 53 21 15 7 4 0 0 74 11 65
2022 Access to information and privacy 88 7 0 0 5 0 0 95 5 20
2022 Security 71 10 9 10 0 0 0 81 10 10
2022 Legal services 38 39 13 2 4 4 0 80 6 50
2022 Administration and operations 55 26 11 3 3 0 1 82 7 475
2022 Human resources 65 19 8 3 5 0 0 84 8 95
2022 Financial management 56 23 13 3 6 0 0 79 8 65
2022 Information management 67 19 5 0 9 0 0 86 9 35
2022 Information technology 60 26 8 1 2 1 1 88 4 115
2022 Internal audit 79 14 7 0 0 0 0 93 0 15
2022 Evaluation 55 26 11 7 0 0 0 81 7 15
2022 Data sciences 56 31 9 4 0 0 0 87 4 20
2022 Policy 30 39 12 5 11 0 1 71 17 70
2022 Project management 47 30 17 4 3 0 0 77 6 75
2022 Other services to the public 51 26 13 4 5 0 1 78 9 215
2022 None of the above 57 20 13 5 4 0 1 78 9 185
2020 Client contact centre 24 30 21 16 9 0 0 54 25 244
2020 Health care practitioners 20 31 25 15 8 0 0 52 23 257
2020 Communications or public affairs 21 29 24 15 11 0 0 50 26 76
2020 Access to information and privacy 44 31 21 3 0 0 0 76 3 29
2020 Security 38 47 15 0 0 0 0 85 0 13
2020 Legal services 16 31 33 8 11 0 0 48 19 60
2020 Administration and operations 25 33 21 12 7 0 1 59 19 600
2020 Human resources 34 38 13 8 8 0 0 71 15 105
2020 Financial management 28 35 24 6 6 0 1 64 11 84
2020 Procurement 43 0 49 8 0 0 0 43 8 10
2020 Information management 36 29 17 9 9 0 0 64 19 34
2020 Information technology 33 32 22 10 4 0 0 64 14 105
2020 Internal audit 34 20 33 13 0 0 0 54 13 15
2020 Evaluation 12 40 43 5 0 0 0 51 5 16
2020 Data sciences 52 24 16 0 8 0 0 76 8 21
2020 Policy 16 28 32 11 13 0 0 44 24 63
2020 Project management 29 40 22 10 0 0 0 68 10 60
2020 Other services to the public 24 29 25 10 12 0 0 53 23 292
2020 None of the above 28 28 23 13 8 0 0 57 20 232

Question 72l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 15 22 24 15 23 1 0 38 38 165
2022 Health care practitioners 17 31 23 12 16 1 0 48 28 280
2022 Communications or public affairs 49 30 9 5 7 0 0 79 12 65
2022 Access to information and privacy 64 28 4 0 4 0 0 92 4 20
2022 Security 29 46 9 8 8 0 0 75 16 10
2022 Legal services 7 25 19 20 23 5 2 35 45 50
2022 Administration and operations 27 32 19 10 11 0 0 60 21 475
2022 Human resources 33 34 16 7 10 0 0 67 17 90
2022 Financial management 31 44 12 5 7 0 2 76 12 65
2022 Information management 35 32 14 12 6 0 2 68 18 35
2022 Information technology 35 29 24 7 3 0 1 65 10 115
2022 Internal audit 52 33 15 0 0 0 0 85 0 15
2022 Evaluation 37 31 11 21 0 0 0 68 21 15
2022 Data sciences 40 51 9 0 0 0 0 91 0 20
2022 Policy 29 39 21 1 10 0 0 68 11 70
2022 Project management 29 38 19 6 7 0 0 68 13 75
2022 Other services to the public 9 23 22 17 29 0 0 32 46 215
2022 None of the above 22 26 27 9 14 0 1 49 24 185
2020 Client contact centre 15 30 24 16 14 0 0 46 30 246
2020 Health care practitioners 13 29 23 17 18 0 0 42 35 255
2020 Communications or public affairs 25 39 19 11 5 0 0 65 16 76
2020 Access to information and privacy 49 41 7 3 0 0 0 90 3 29
2020 Security 56 44 0 0 0 0 0 100 0 13
2020 Legal services 21 27 25 17 11 0 0 47 28 59
2020 Administration and operations 25 28 21 14 11 0 0 53 26 600
2020 Human resources 32 32 21 8 7 0 0 64 15 104
2020 Financial management 29 32 22 13 2 1 1 62 15 84
2020 Procurement 25 52 15 8 0 0 0 77 8 10
2020 Information management 25 42 20 9 3 0 0 67 12 34
2020 Information technology 25 43 18 9 4 0 0 68 13 105
2020 Internal audit 34 47 13 6 0 0 0 80 6 15
2020 Evaluation 49 23 11 17 0 0 0 72 17 16
2020 Data sciences 45 27 15 9 4 0 0 73 13 21
2020 Policy 16 48 22 11 3 0 0 64 14 64
2020 Project management 24 36 25 10 5 0 0 60 15 60
2020 Other services to the public 13 25 25 20 17 0 0 38 37 292
2020 None of the above 22 27 17 16 18 0 0 49 34 232
2019 Client contact centre 18 21 24 17 20 0 0 39 37 248
2019 Health care practitioners 18 27 21 12 21 0 0 46 33 199
2019 Communications or public affairs 29 43 20 5 3 0 0 72 8 63
2019 Access to information and privacy 50 28 20 2 0 0 0 78 2 30
2019 Security 49 41 10 0 0 0 0 90 0 10
2019 Legal services 26 35 22 8 10 0 0 60 18 51
2019 Administration and operations 24 33 19 13 10 0 0 57 24 502
2019 Human resources 34 29 17 13 7 0 0 63 20 113
2019 Financial management 29 33 20 8 7 0 3 64 16 78
2019 Procurement 26 50 24 0 0 0 0 76 0 12
2019 Information management 31 43 14 9 3 0 0 74 12 34
2019 Information technology 29 34 14 12 10 0 0 63 23 105
2019 Internal audit 34 66 0 0 0 0 0 100 0 10
2019 Evaluation 26 23 14 23 14 0 0 49 37 11
2019 Data sciences 36 49 11 0 5 0 0 85 5 16
2019 Policy 23 40 21 8 8 0 0 63 16 60
2019 Project management 22 32 25 9 12 0 0 54 21 64
2019 Other services to the public 16 21 20 17 26 0 0 37 43 218
2019 None of the above 25 24 21 13 15 1 1 49 29 242
2018 Client contact centre 12 28 21 21 18 0 1 40 39 147
2018 Health care practitioners 14 24 28 15 17 0 1 39 33 143
2018 Communications or public affairs 28 26 27 13 5 0 0 54 19 42
2018 Access to information and privacy 47 29 12 0 5 0 7 82 5 26
2018 Security 49 26 17 9 0 0 0 74 9 11
2018 Legal services 22 36 22 12 7 0 2 59 19 56
2018 Administration and operations 20 30 27 13 9 0 0 50 22 380
2018 Human resources 20 25 30 11 13 0 0 45 25 71
2018 Financial management 22 31 31 10 4 0 2 54 14 50
2018 Information management 57 25 0 13 5 0 0 82 18 23
2018 Information technology 15 38 26 15 5 0 0 54 20 83
2018 Evaluation 9 35 26 31 0 0 0 43 31 11
2018 Data sciences 21 31 26 7 14 0 0 52 21 13
2018 Policy 11 33 35 12 10 0 0 43 22 43
2018 Project management 23 31 30 10 6 0 0 54 16 44
2018 Other services to the public 11 25 21 21 22 0 1 36 43 182
2018 None of the above 23 27 26 13 10 1 0 51 23 152

Question 72m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 58 24 5 4 5 0 3 85 9 165
2022 Health care practitioners 62 21 7 3 4 0 3 86 7 280
2022 Communications or public affairs 58 13 13 7 5 0 3 74 12 65
2022 Access to information and privacy 73 4 5 7 11 0 0 77 18 20
2022 Security 57 27 8 0 8 0 0 84 8 10
2022 Legal services 60 23 9 2 4 3 0 85 6 50
2022 Administration and operations 69 16 5 3 4 1 2 87 7 470
2022 Human resources 65 11 11 3 6 1 3 79 10 95
2022 Financial management 68 18 5 1 1 0 5 92 3 65
2022 Information management 50 28 4 5 10 0 2 80 16 35
2022 Information technology 60 19 8 5 7 0 2 80 12 115
2022 Internal audit 53 14 22 0 10 0 0 67 10 15
2022 Evaluation 57 32 11 0 0 0 0 89 0 15
2022 Data sciences 64 14 18 0 5 0 0 77 5 20
2022 Policy 53 21 12 4 9 0 1 74 13 70
2022 Project management 65 20 10 1 3 0 1 87 4 75
2022 Other services to the public 49 22 11 8 8 0 3 73 16 215
2022 None of the above 59 23 8 4 4 0 2 84 8 180
2020 Client contact centre 51 27 15 4 2 0 0 79 6 246
2020 Health care practitioners 50 26 13 5 3 1 2 79 8 255
2020 Communications or public affairs 50 27 7 8 9 0 0 76 16 75
2020 Access to information and privacy 65 28 3 0 0 3 0 96 0 29
2020 Security 59 41 0 0 0 0 0 100 0 13
2020 Legal services 49 25 16 7 3 0 0 74 10 60
2020 Administration and operations 52 29 11 5 2 0 1 82 8 595
2020 Human resources 55 29 9 4 1 0 2 86 5 103
2020 Financial management 56 29 8 4 3 1 0 86 6 84
2020 Procurement 68 10 15 8 0 0 0 77 8 10
2020 Information management 67 18 12 3 0 0 0 85 3 33
2020 Information technology 59 24 13 2 2 0 0 83 4 104
2020 Internal audit 58 29 13 0 0 0 0 87 0 14
2020 Evaluation 55 34 11 0 0 0 0 89 0 16
2020 Data sciences 56 31 9 4 0 0 0 87 4 21
2020 Policy 41 40 11 6 2 0 0 81 8 63
2020 Project management 58 29 10 3 0 0 0 87 3 60
2020 Other services to the public 52 24 17 5 2 0 1 76 8 291
2020 None of the above 53 26 13 3 3 0 2 80 7 232
2019 Client contact centre 53 20 12 7 4 0 2 76 12 248
2019 Health care practitioners 44 26 16 7 7 0 0 70 14 196
2019 Communications or public affairs 61 18 13 4 2 0 1 80 6 62
2019 Access to information and privacy 91 6 0 3 0 0 0 97 3 30
2019 Security 80 20 0 0 0 0 0 100 0 10
2019 Legal services 67 13 6 8 6 0 0 80 14 51
2019 Administration and operations 54 21 13 8 3 0 0 75 11 504
2019 Human resources 65 20 7 5 0 1 2 88 5 113
2019 Financial management 54 32 6 2 2 0 3 89 5 77
2019 Procurement 77 15 0 0 0 0 8 100 0 12
2019 Information management 67 19 3 6 3 3 0 88 9 34
2019 Information technology 54 30 7 5 4 0 0 84 8 104
2019 Evaluation 49 23 28 0 0 0 0 72 0 11
2019 Data sciences 59 16 20 0 5 0 0 76 5 16
2019 Policy 52 40 3 3 2 0 0 92 5 60
2019 Project management 46 41 9 2 1 0 0 88 3 65
2019 Other services to the public 46 28 14 8 5 0 0 73 13 221
2019 None of the above 54 23 12 4 6 0 1 78 10 239
2018 Client contact centre 39 30 8 11 10 0 2 70 22 147
2018 Health care practitioners 40 25 14 9 12 0 1 65 21 142
2018 Communications or public affairs 42 32 18 2 5 0 0 75 7 42
2018 Access to information and privacy 77 12 0 0 5 0 7 95 5 26
2018 Security 68 9 23 0 0 0 0 77 0 11
2018 Legal services 50 12 20 7 7 0 5 65 14 58
2018 Administration and operations 48 26 13 5 6 0 1 74 12 377
2018 Human resources 53 30 11 3 1 0 1 84 5 70
2018 Financial management 53 30 12 3 2 0 0 83 5 49
2018 Information management 66 21 9 4 0 0 0 87 4 23
2018 Information technology 55 30 8 5 1 0 1 86 6 84
2018 Evaluation 58 24 8 10 0 0 0 82 10 12
2018 Data sciences 52 34 7 0 0 0 7 92 0 13
2018 Policy 41 33 14 10 2 0 0 74 12 43
2018 Project management 48 34 12 2 4 0 0 82 6 44
2018 Other services to the public 50 19 14 10 6 0 1 70 16 182
2018 None of the above 45 22 14 8 8 1 3 69 16 152

Question 72n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 46 34 13 3 3 0 1 81 6 165
2022 Health care practitioners 52 29 12 3 2 0 1 83 5 280
2022 Communications or public affairs 65 30 1 1 3 0 0 95 4 65
2022 Access to information and privacy 71 13 0 12 4 0 0 84 16 20
2022 Security 43 37 10 9 0 0 0 80 9 10
2022 Legal services 44 25 16 6 4 4 2 73 10 50
2022 Administration and operations 59 30 8 1 1 0 1 90 2 470
2022 Human resources 62 31 4 1 1 0 1 94 2 95
2022 Financial management 56 37 3 1 1 0 2 94 3 65
2022 Information management 48 24 19 0 6 0 4 75 6 35
2022 Information technology 74 17 7 0 1 1 1 93 1 115
2022 Internal audit 61 39 0 0 0 0 0 100 0 15
2022 Evaluation 44 50 6 0 0 0 0 94 0 15
2022 Data sciences 66 34 0 0 0 0 0 100 0 20
2022 Policy 38 52 4 5 0 0 0 91 5 70
2022 Project management 63 27 5 2 3 0 0 90 5 75
2022 Other services to the public 47 32 11 5 4 0 0 79 10 220
2022 None of the above 48 37 10 3 1 0 0 86 4 185
2020 Client contact centre 37 37 19 4 3 0 0 74 7 245
2020 Health care practitioners 32 41 16 6 4 0 0 73 11 255
2020 Communications or public affairs 40 34 15 6 5 0 0 74 11 76
2020 Access to information and privacy 59 38 3 0 0 0 0 97 0 29
2020 Security 37 41 15 7 0 0 0 78 7 13
2020 Legal services 32 38 13 10 7 0 0 70 17 59
2020 Administration and operations 40 37 15 5 3 0 0 77 8 597
2020 Human resources 37 41 16 6 1 0 0 78 7 102
2020 Financial management 38 38 14 7 3 0 0 76 10 84
2020 Procurement 32 49 11 8 0 0 0 81 8 10
2020 Information management 49 37 12 0 0 0 3 88 0 33
2020 Information technology 63 27 6 2 2 0 0 90 4 104
2020 Internal audit 29 49 14 0 7 0 0 79 7 14
2020 Evaluation 28 55 11 0 6 0 0 83 6 16
2020 Data sciences 52 44 4 0 0 0 0 96 0 21
2020 Policy 21 52 24 3 0 0 0 72 3 62
2020 Project management 53 34 12 2 0 0 0 86 2 59
2020 Other services to the public 33 33 24 6 4 0 0 67 9 293
2020 None of the above 38 32 19 7 3 0 0 70 10 230

Question 72o. Overall, to what extent do the following factors cause you work-related stress? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 61 18 3 5 1 2 9 89 7 165
2022 Health care practitioners 75 12 4 2 4 0 4 90 6 280
2022 Communications or public affairs 82 6 6 0 3 1 1 91 3 65
2022 Access to information and privacy 81 12 0 0 7 0 0 93 7 20
2022 Security 73 18 0 0 0 0 10 100 0 10
2022 Legal services 71 8 9 2 0 3 7 88 2 50
2022 Administration and operations 77 10 2 2 2 1 5 93 5 475
2022 Human resources 80 12 2 2 0 1 3 96 2 95
2022 Financial management 81 7 5 0 2 0 5 93 2 65
2022 Information management 77 5 6 0 6 0 7 88 6 35
2022 Information technology 74 10 1 3 2 3 7 93 6 115
2022 Internal audit 73 27 0 0 0 0 0 100 0 15
2022 Evaluation 58 31 6 0 0 0 6 94 0 15
2022 Data sciences 91 5 4 0 0 0 0 96 0 20
2022 Policy 72 14 7 2 0 0 5 91 2 70
2022 Project management 82 6 5 2 0 0 5 92 2 75
2022 Other services to the public 66 13 6 4 5 1 4 84 10 215
2022 None of the above 72 13 4 2 3 1 6 91 4 185
2020 Client contact centre 69 15 8 2 3 1 3 87 5 245
2020 Health care practitioners 68 18 8 2 1 1 2 88 3 254
2020 Communications or public affairs 76 15 1 1 5 0 1 92 7 76
2020 Access to information and privacy 86 7 0 0 0 3 4 100 0 29
2020 Security 84 16 0 0 0 0 0 100 0 13
2020 Legal services 69 20 6 2 2 0 1 90 3 60
2020 Administration and operations 75 15 4 2 1 0 3 92 3 598
2020 Human resources 70 19 1 3 0 0 7 95 4 102
2020 Financial management 72 17 7 1 0 0 2 92 1 83
2020 Procurement 92 8 0 0 0 0 0 100 0 10
2020 Information management 82 9 3 0 3 0 3 94 3 33
2020 Information technology 82 11 2 1 0 0 4 97 1 105
2020 Internal audit 79 7 14 0 0 0 0 86 0 14
2020 Evaluation 60 23 17 0 0 0 0 83 0 16
2020 Data sciences 81 12 4 0 3 0 0 93 3 21
2020 Policy 73 17 5 3 0 0 2 92 3 63
2020 Project management 77 18 5 0 0 0 0 95 0 60
2020 Other services to the public 72 16 6 1 3 0 3 90 3 294
2020 None of the above 74 16 5 2 1 1 2 92 3 233
2019 Client contact centre 72 13 4 3 2 0 5 90 5 247
2019 Health care practitioners 73 15 2 2 3 1 4 93 5 195
2019 Communications or public affairs 82 10 2 0 0 0 7 98 0 63
2019 Access to information and privacy 94 6 0 0 0 0 0 100 0 30
2019 Security 100 0 0 0 0 0 0 100 0 10
2019 Legal services 81 8 2 2 6 2 0 90 8 51
2019 Administration and operations 72 11 7 2 3 0 5 87 5 503
2019 Human resources 80 8 2 0 0 0 9 98 0 114
2019 Financial management 73 19 2 2 0 0 4 95 2 78
2019 Procurement 81 0 0 0 0 0 19 100 0 11
2019 Information management 77 11 9 3 0 0 0 89 3 34
2019 Information technology 77 12 2 1 0 0 8 97 1 105
2019 Internal audit 100 0 0 0 0 0 0 100 0 10
2019 Evaluation 64 30 0 0 0 6 0 100 0 11
2019 Data sciences 76 24 0 0 0 0 0 100 0 16
2019 Policy 82 12 0 2 0 0 5 98 2 58
2019 Project management 79 15 1 0 0 0 5 98 0 64
2019 Other services to the public 72 14 4 3 4 0 4 89 7 222
2019 None of the above 72 11 6 2 3 0 6 89 5 243
2018 Client contact centre 58 19 7 5 5 1 5 82 11 147
2018 Health care practitioners 62 14 12 2 4 1 5 81 6 141
2018 Communications or public affairs 72 10 10 1 5 0 2 83 6 41
2018 Access to information and privacy 80 4 4 5 0 0 7 91 5 25
2018 Security 100 0 0 0 0 0 0 100 0 11
2018 Legal services 60 14 10 2 3 0 11 83 6 58
2018 Administration and operations 69 13 7 4 3 0 4 86 7 375
2018 Human resources 74 13 3 2 3 0 5 92 5 70
2018 Financial management 58 26 12 3 0 0 2 85 3 50
2018 Information management 70 17 5 0 0 0 8 94 0 23
2018 Information technology 77 16 3 1 1 0 1 94 2 83
2018 Evaluation 84 16 0 0 0 0 0 100 0 12
2018 Data sciences 59 0 14 0 0 0 26 80 0 13
2018 Policy 69 12 9 0 2 0 7 88 3 43
2018 Project management 68 16 5 2 5 0 5 88 7 44
2018 Other services to the public 61 15 10 8 4 0 2 78 12 181
2018 None of the above 66 12 8 4 3 2 5 84 7 152

Question 72p. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 75 9 4 2 3 3 4 90 6 165
2022 Health care practitioners 82 6 1 3 4 1 3 92 7 280
2022 Communications or public affairs 83 5 3 0 6 1 1 91 6 65
2022 Access to information and privacy 73 0 4 11 5 0 7 78 17 20
2022 Security 66 18 8 0 0 8 0 91 0 10
2022 Legal services 73 0 9 4 4 4 6 81 8 50
2022 Administration and operations 80 7 4 1 2 1 5 92 4 475
2022 Human resources 87 7 2 2 0 0 2 96 2 95
2022 Financial management 75 9 0 1 7 0 8 91 9 65
2022 Information management 78 8 5 0 2 0 7 93 2 35
2022 Information technology 82 5 3 2 3 2 3 92 5 115
2022 Internal audit 100 0 0 0 0 0 0 100 0 15
2022 Evaluation 82 6 6 0 6 0 0 88 6 15
2022 Data sciences 69 27 0 0 0 5 0 100 0 20
2022 Policy 79 12 1 3 1 0 4 94 4 70
2022 Project management 83 8 1 3 3 0 3 93 5 75
2022 Other services to the public 72 12 3 3 4 2 4 89 8 220
2022 None of the above 77 9 4 1 3 3 4 92 3 185
2020 Client contact centre 81 10 3 1 3 0 2 93 5 245
2020 Health care practitioners 84 7 2 2 2 1 2 94 4 255
2020 Communications or public affairs 83 8 5 3 1 0 0 91 4 75
2020 Access to information and privacy 86 10 0 0 0 0 3 100 0 29
2020 Security 92 8 0 0 0 0 0 100 0 13
2020 Legal services 85 7 5 2 2 0 0 92 3 60
2020 Administration and operations 85 6 3 2 2 0 2 94 3 598
2020 Human resources 83 5 3 1 2 1 5 94 3 103
2020 Financial management 76 18 3 0 2 0 1 94 2 84
2020 Procurement 100 0 0 0 0 0 0 100 0 10
2020 Information management 73 9 9 0 6 0 3 85 6 33
2020 Information technology 88 7 4 0 0 0 1 95 0 105
2020 Internal audit 93 0 7 0 0 0 0 93 0 14
2020 Evaluation 100 0 0 0 0 0 0 100 0 15
2020 Data sciences 88 4 4 0 0 4 0 96 0 21
2020 Policy 87 5 6 2 0 0 0 92 2 63
2020 Project management 83 7 7 2 2 0 0 90 3 59
2020 Other services to the public 87 5 2 3 2 0 1 93 5 294
2020 None of the above 89 5 2 1 1 1 1 97 2 232
2019 Client contact centre 75 13 4 2 3 0 3 90 5 250
2019 Health care practitioners 76 8 6 3 5 0 1 85 9 199
2019 Communications or public affairs 68 12 12 3 2 0 4 83 5 63
2019 Access to information and privacy 83 7 2 4 4 0 0 90 8 30
2019 Security 80 20 0 0 0 0 0 100 0 10
2019 Legal services 68 16 4 4 6 2 0 86 10 51
2019 Administration and operations 73 11 6 3 5 0 2 87 8 506
2019 Human resources 74 14 3 0 4 1 4 92 4 112
2019 Financial management 62 20 13 2 0 0 4 85 2 78
2019 Procurement 92 8 0 0 0 0 0 100 0 12
2019 Information management 61 14 9 5 9 0 3 77 14 34
2019 Information technology 83 10 3 1 1 2 1 95 2 105
2019 Internal audit 69 11 10 0 0 0 10 89 0 11
2019 Evaluation 64 0 0 13 23 0 0 64 36 11
2019 Data sciences 85 15 0 0 0 0 0 100 0 16
2019 Policy 78 11 3 3 3 0 2 90 7 60
2019 Project management 80 8 6 0 3 0 3 91 3 65
2019 Other services to the public 71 12 5 5 5 0 3 85 10 222
2019 None of the above 75 8 5 2 5 0 4 87 7 242
2018 Client contact centre 60 20 10 4 2 1 3 84 6 146
2018 Health care practitioners 64 18 7 3 6 2 1 84 9 143
2018 Communications or public affairs 67 19 5 0 9 0 0 86 9 42
2018 Access to information and privacy 78 0 8 7 0 0 7 84 7 26
2018 Security 74 26 0 0 0 0 0 100 0 11
2018 Legal services 69 12 5 7 3 0 5 84 10 58
2018 Administration and operations 67 13 10 2 5 1 2 83 7 374
2018 Human resources 73 15 6 1 1 0 3 91 3 71
2018 Financial management 57 18 14 6 4 0 2 76 10 50
2018 Information management 74 4 4 13 5 0 0 78 18 23
2018 Information technology 82 13 1 2 1 0 0 96 3 83
2018 Evaluation 84 8 0 0 8 0 0 92 8 12
2018 Data sciences 79 7 0 0 7 0 7 92 8 13
2018 Policy 66 15 7 0 9 0 2 83 10 43
2018 Project management 67 22 5 2 4 0 0 89 6 44
2018 Other services to the public 64 15 9 4 7 1 1 80 11 181
2018 None of the above 63 14 10 3 5 1 5 80 9 151

Question 72q. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 77 10 3 2 1 2 5 93 3 165
2022 Health care practitioners 78 13 3 1 1 1 3 95 2 280
2022 Communications or public affairs 65 18 9 4 4 0 0 83 9 65
2022 Access to information and privacy 87 0 4 5 0 0 4 91 5 20
2022 Security 74 18 8 0 0 0 0 92 0 10
2022 Legal services 67 16 8 0 6 3 1 86 6 50
2022 Administration and operations 76 15 3 1 1 0 3 95 2 475
2022 Human resources 84 12 1 1 1 0 1 97 2 95
2022 Financial management 64 26 5 1 4 0 0 89 6 65
2022 Information management 80 8 7 0 0 0 4 92 0 35
2022 Information technology 74 18 4 1 0 1 2 95 1 115
2022 Internal audit 93 7 0 0 0 0 0 100 0 15
2022 Evaluation 82 12 6 0 0 0 0 94 0 15
2022 Data sciences 79 17 0 4 0 0 0 96 4 20
2022 Policy 70 27 1 0 0 0 1 99 0 70
2022 Project management 75 18 6 1 0 0 0 93 1 75
2022 Other services to the public 65 25 3 2 3 0 1 92 4 220
2022 None of the above 77 16 3 1 0 0 3 96 2 185
2020 Client contact centre 77 14 5 2 1 0 1 93 3 245
2020 Health care practitioners 80 13 3 0 2 1 2 95 2 248
2020 Communications or public affairs 74 17 3 1 4 0 1 92 6 74
2020 Access to information and privacy 80 20 0 0 0 0 0 100 0 29
2020 Security 100 0 0 0 0 0 0 100 0 13
2020 Legal services 83 8 5 4 0 0 0 91 4 59
2020 Administration and operations 74 18 5 1 1 0 1 93 2 594
2020 Human resources 68 23 6 2 0 0 2 92 2 103
2020 Financial management 56 28 12 1 2 0 0 84 4 84
2020 Procurement 66 26 8 0 0 0 0 92 0 10
2020 Information management 70 21 3 3 0 0 3 93 4 31
2020 Information technology 81 16 3 1 0 0 0 96 1 104
2020 Internal audit 93 7 0 0 0 0 0 100 0 14
2020 Evaluation 95 5 0 0 0 0 0 100 0 16
2020 Data sciences 75 14 7 4 0 0 0 89 4 21
2020 Policy 79 16 5 0 0 0 0 95 0 63
2020 Project management 73 18 5 3 0 0 0 91 3 60
2020 Other services to the public 81 14 3 0 0 0 0 96 1 294
2020 None of the above 79 16 3 0 0 0 1 96 0 229
2019 Client contact centre 66 21 6 3 2 0 2 89 5 248
2019 Health care practitioners 58 29 10 1 1 0 1 88 2 199
2019 Communications or public affairs 50 35 9 3 2 0 1 86 4 63
2019 Access to information and privacy 71 26 3 0 0 0 0 97 0 30
2019 Security 68 32 0 0 0 0 0 100 0 10
2019 Legal services 57 33 6 2 2 0 0 90 4 51
2019 Administration and operations 58 26 10 3 2 0 1 85 5 504
2019 Human resources 73 20 4 2 0 0 0 93 2 113
2019 Financial management 51 27 12 3 4 0 4 81 6 78
2019 Procurement 83 9 8 0 0 0 0 92 0 12
2019 Information management 72 23 0 5 0 0 0 95 5 34
2019 Information technology 56 26 14 3 0 1 0 83 3 105
2019 Internal audit 61 19 10 0 0 0 10 89 0 11
2019 Evaluation 40 24 13 0 23 0 0 64 23 11
2019 Data sciences 80 20 0 0 0 0 0 100 0 16
2019 Policy 55 32 10 2 2 0 0 86 3 60
2019 Project management 59 29 6 3 1 0 2 90 4 64
2019 Other services to the public 61 24 9 2 4 0 1 86 6 222
2019 None of the above 61 23 9 2 3 0 1 85 6 242
2018 Client contact centre 51 29 13 5 1 0 0 80 6 148
2018 Health care practitioners 57 26 9 2 3 0 2 85 6 143
2018 Communications or public affairs 56 22 19 3 0 0 0 78 3 41
2018 Access to information and privacy 45 27 19 0 5 0 4 75 5 25
2018 Security 60 17 23 0 0 0 0 77 0 11
2018 Legal services 53 21 13 8 0 0 5 77 9 59
2018 Administration and operations 55 26 13 2 3 0 1 81 5 378
2018 Human resources 72 18 1 2 6 0 1 91 8 72
2018 Financial management 37 35 14 4 10 0 0 71 14 49
2018 Information management 72 8 11 4 5 0 0 80 9 22
2018 Information technology 52 33 9 5 1 0 0 85 6 84
2018 Evaluation 63 28 9 0 0 0 0 91 0 11
2018 Data sciences 60 33 7 0 0 0 0 93 0 13
2018 Policy 48 27 18 7 0 0 0 75 7 44
2018 Project management 59 21 12 2 4 2 0 82 6 44
2018 Other services to the public 57 27 10 6 0 0 0 84 6 182
2018 None of the above 49 29 16 2 3 0 1 79 5 153

Question 72r. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 69 14 4 3 4 1 5 88 8 165
2022 Health care practitioners 75 12 3 4 5 0 2 88 9 280
2022 Communications or public affairs 64 14 6 6 9 1 0 79 15 65
2022 Access to information and privacy 80 4 0 7 9 0 0 84 16 20
2022 Security 66 18 0 16 0 0 0 84 16 10
2022 Legal services 72 9 5 2 8 3 1 84 10 50
2022 Administration and operations 71 14 5 4 3 0 3 88 7 470
2022 Human resources 78 11 5 2 2 1 1 91 4 95
2022 Financial management 54 23 10 3 7 0 3 80 10 65
2022 Information management 69 13 5 2 5 0 6 87 8 35
2022 Information technology 76 13 3 2 3 2 2 92 5 115
2022 Internal audit 86 7 7 0 0 0 0 93 0 15
2022 Evaluation 77 12 0 6 6 0 0 88 12 15
2022 Data sciences 60 21 14 0 0 5 0 86 0 20
2022 Policy 60 21 7 7 4 0 1 82 11 70
2022 Project management 70 20 9 1 0 0 0 89 1 75
2022 Other services to the public 63 19 7 5 6 1 1 83 10 215
2022 None of the above 71 19 5 1 1 0 3 93 2 185
2020 Client contact centre 75 14 4 2 3 0 2 91 5 245
2020 Health care practitioners 77 11 3 2 3 2 1 91 6 256
2020 Communications or public affairs 68 12 12 4 4 0 0 80 8 76
2020 Access to information and privacy 86 7 3 0 0 3 0 97 0 29
2020 Security 92 0 8 0 0 0 0 92 0 13
2020 Legal services 78 8 10 2 2 0 0 86 3 59
2020 Administration and operations 73 14 6 3 2 1 1 90 4 596
2020 Human resources 74 13 5 2 4 0 2 89 6 103
2020 Financial management 63 23 7 4 4 0 0 85 8 84
2020 Procurement 85 8 0 8 0 0 0 92 8 10
2020 Information management 73 9 6 9 3 0 0 81 12 33
2020 Information technology 77 11 6 2 3 0 1 89 5 105
2020 Internal audit 93 7 0 0 0 0 0 100 0 14
2020 Evaluation 94 6 0 0 0 0 0 100 0 16
2020 Data sciences 80 13 3 0 4 0 0 93 4 21
2020 Policy 76 11 5 6 2 0 0 87 8 63
2020 Project management 66 19 6 5 3 0 0 85 9 60
2020 Other services to the public 80 10 3 2 3 1 0 91 5 294
2020 None of the above 76 13 7 1 1 1 1 91 2 232
2019 Client contact centre 68 18 6 2 4 0 2 88 6 249
2019 Health care practitioners 69 17 5 3 5 0 1 87 8 199
2019 Communications or public affairs 58 21 7 7 4 2 0 81 12 63
2019 Access to information and privacy 83 7 2 4 4 0 0 90 8 29
2019 Security 59 22 20 0 0 0 0 80 0 10
2019 Legal services 64 10 8 10 8 0 0 74 18 51
2019 Administration and operations 64 18 9 4 4 0 1 83 8 501
2019 Human resources 60 13 15 6 7 0 0 73 12 111
2019 Financial management 59 21 8 3 5 0 4 84 8 78
2019 Procurement 92 8 0 0 0 0 0 100 0 12
2019 Information management 66 23 0 5 6 0 0 89 11 34
2019 Information technology 66 23 8 1 2 1 0 89 3 104
2019 Internal audit 80 0 10 0 0 0 10 89 0 11
2019 Evaluation 56 9 0 13 23 0 0 64 36 11
2019 Data sciences 95 5 0 0 0 0 0 100 0 16
2019 Policy 60 21 9 8 2 0 0 81 10 60
2019 Project management 55 26 10 4 3 0 2 82 7 65
2019 Other services to the public 66 14 8 6 5 0 1 81 11 221
2019 None of the above 68 14 6 4 7 0 0 83 11 241
2018 Client contact centre 57 19 12 4 7 0 1 77 11 145
2018 Health care practitioners 55 23 7 5 8 0 1 79 13 143
2018 Communications or public affairs 41 19 18 18 5 0 0 60 23 41
2018 Access to information and privacy 65 12 7 7 5 0 4 80 12 25
2018 Security 60 9 32 0 0 0 0 68 0 11
2018 Legal services 58 15 10 6 8 0 3 75 15 59
2018 Administration and operations 56 22 11 4 6 1 0 78 10 374
2018 Human resources 43 26 17 5 7 0 1 70 13 72
2018 Financial management 52 16 13 6 10 0 2 70 17 49
2018 Information management 61 18 8 13 0 0 0 79 13 23
2018 Information technology 57 27 4 7 5 1 0 85 12 84
2018 Evaluation 40 44 16 0 0 0 0 84 0 12
2018 Data sciences 59 26 7 0 7 0 0 86 7 13
2018 Policy 51 21 14 10 5 0 0 71 15 43
2018 Project management 54 26 11 5 4 0 0 80 9 44
2018 Other services to the public 56 18 8 9 10 0 0 74 18 178
2018 None of the above 56 21 11 7 4 0 0 77 11 153

Question 72s. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 57 7 5 1 0 1 28 91 2 165
2022 Health care practitioners 61 4 2 1 1 1 30 95 2 280
2022 Communications or public affairs 62 8 3 3 0 0 24 92 4 65
2022 Access to information and privacy 65 0 4 0 0 0 31 95 0 20
2022 Security 39 9 0 0 0 0 52 100 0 10
2022 Legal services 58 10 2 2 2 3 24 92 5 50
2022 Administration and operations 63 9 1 1 0 0 26 97 1 470
2022 Human resources 64 8 3 1 1 0 23 93 2 95
2022 Financial management 61 13 4 1 1 0 20 93 3 65
2022 Information management 57 7 0 2 0 0 34 97 3 35
2022 Information technology 68 11 4 0 1 1 15 94 1 115
2022 Internal audit 73 14 0 0 0 0 13 100 0 15
2022 Evaluation 76 0 0 6 0 0 18 93 7 15
2022 Data sciences 76 9 4 0 0 0 12 96 0 20
2022 Policy 45 18 5 0 1 0 31 91 2 70
2022 Project management 66 6 8 1 0 0 19 88 1 75
2022 Other services to the public 58 9 2 3 3 0 26 90 7 215
2022 None of the above 65 6 3 0 0 0 26 96 0 185
2020 Client contact centre 66 7 3 0 1 0 22 95 1 246
2020 Health care practitioners 63 7 2 1 0 1 27 96 1 254
2020 Communications or public affairs 61 11 3 3 3 0 21 90 6 75
2020 Access to information and privacy 65 3 0 0 0 0 31 100 0 29
2020 Security 85 0 0 0 0 0 15 100 0 13
2020 Legal services 71 12 3 0 2 2 10 94 2 60
2020 Administration and operations 66 7 2 1 0 0 23 95 2 596
2020 Human resources 58 14 4 1 0 0 23 93 1 103
2020 Financial management 57 22 5 2 1 0 13 91 4 84
2020 Procurement 70 15 8 0 0 0 8 92 0 10
2020 Information management 68 6 6 0 0 0 21 93 0 33
2020 Information technology 71 13 4 0 2 0 10 94 2 105
2020 Internal audit 72 14 0 0 0 0 13 100 0 14
2020 Evaluation 77 11 0 0 0 0 11 100 0 16
2020 Data sciences 65 12 0 0 0 0 23 100 0 21
2020 Policy 68 5 6 2 2 0 18 88 4 63
2020 Project management 64 19 5 2 0 0 10 93 2 60
2020 Other services to the public 62 4 3 1 0 0 29 94 2 293
2020 None of the above 65 8 4 1 0 1 20 93 2 233
2019 Client contact centre 65 8 2 2 0 0 23 95 2 245
2019 Health care practitioners 62 6 2 2 1 0 28 94 4 199
2019 Communications or public affairs 64 11 2 2 3 0 19 93 5 63
2019 Access to information and privacy 76 8 0 0 0 0 17 100 0 30
2019 Security 61 29 0 0 0 0 10 100 0 10
2019 Legal services 48 16 4 2 4 0 26 86 8 50
2019 Administration and operations 61 7 5 0 1 0 25 92 1 500
2019 Human resources 59 12 5 1 1 0 22 91 2 112
2019 Financial management 64 12 4 1 1 0 19 93 3 78
2019 Procurement 77 8 0 0 0 0 15 100 0 12
2019 Information management 66 3 0 3 0 0 28 96 4 34
2019 Information technology 61 13 3 3 0 2 19 93 4 105
2019 Internal audit 63 9 8 10 0 0 10 80 11 11
2019 Evaluation 57 0 7 6 0 0 30 81 8 11
2019 Data sciences 63 10 6 0 0 0 21 93 0 15
2019 Policy 58 15 2 0 0 0 26 98 0 60
2019 Project management 68 8 3 1 0 0 20 95 2 64
2019 Other services to the public 60 7 4 0 0 0 28 93 1 218
2019 None of the above 61 10 1 1 0 1 26 97 2 239
2018 Client contact centre 53 9 5 2 0 0 30 90 3 148
2018 Health care practitioners 52 5 1 2 0 0 41 96 3 141
2018 Communications or public affairs 40 20 8 5 0 0 27 82 7 40
2018 Access to information and privacy 47 4 7 8 0 0 34 77 12 25
2018 Security 60 8 9 0 0 0 23 89 0 11
2018 Legal services 49 13 3 13 0 0 22 79 17 59
2018 Administration and operations 49 12 4 0 0 0 35 93 1 376
2018 Human resources 46 9 6 0 4 0 35 85 6 71
2018 Financial management 40 18 10 2 2 0 28 80 6 48
2018 Information management 60 0 9 4 0 0 27 82 5 23
2018 Information technology 47 23 9 0 0 1 20 89 0 83
2018 Evaluation 66 16 0 0 0 0 18 100 0 12
2018 Data sciences 55 0 0 0 0 0 45 100 0 13
2018 Policy 45 13 0 2 0 0 40 96 4 44
2018 Project management 52 6 9 0 0 0 32 86 0 44
2018 Other services to the public 54 7 5 1 1 0 32 91 2 179
2018 None of the above 49 10 7 2 0 0 32 86 3 152

Question 72t. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 56 16 15 3 6 0 6 76 9 165
2022 Health care practitioners 63 19 6 4 2 1 4 86 7 280
2022 Communications or public affairs 79 14 4 0 0 0 3 96 0 60
2022 Access to information and privacy 72 11 4 0 4 0 9 91 5 20
2022 Security 65 17 18 0 0 0 0 82 0 10
2022 Legal services 46 22 17 7 2 3 4 73 9 50
2022 Administration and operations 69 16 5 2 2 0 6 90 5 470
2022 Human resources 77 17 2 0 1 0 3 97 1 95
2022 Financial management 70 20 1 0 1 0 7 97 1 65
2022 Information management 74 12 0 3 0 0 11 96 4 35
2022 Information technology 75 15 1 1 4 1 5 95 4 115
2022 Internal audit 93 7 0 0 0 0 0 100 0 15
2022 Evaluation 83 6 6 0 6 0 0 88 6 15
2022 Data sciences 76 19 0 4 0 0 0 96 4 20
2022 Policy 75 20 0 0 1 0 4 99 1 70
2022 Project management 83 8 5 3 0 0 2 93 3 75
2022 Other services to the public 49 25 12 5 5 0 3 77 10 215
2022 None of the above 69 12 6 4 1 0 7 88 5 185
2020 Client contact centre 63 16 11 4 3 0 1 81 7 245
2020 Health care practitioners 69 20 4 3 1 1 2 92 3 255
2020 Communications or public affairs 77 17 6 0 1 0 0 93 1 76
2020 Access to information and privacy 79 21 0 0 0 0 0 100 0 28
2020 Security 68 32 0 0 0 0 0 100 0 13
2020 Legal services 58 25 12 3 0 0 2 85 3 60
2020 Administration and operations 72 15 6 2 1 0 2 90 4 601
2020 Human resources 77 16 2 1 0 1 3 97 1 105
2020 Financial management 74 19 3 1 1 0 1 94 2 83
2020 Procurement 59 34 8 0 0 0 0 92 0 10
2020 Information management 78 3 7 3 0 0 9 89 3 34
2020 Information technology 80 10 6 2 1 0 1 91 3 105
2020 Internal audit 87 0 6 0 0 0 6 93 0 15
2020 Evaluation 94 6 0 0 0 0 0 100 0 16
2020 Data sciences 74 15 4 0 0 0 7 96 0 21
2020 Policy 76 14 2 2 3 0 3 93 5 64
2020 Project management 79 13 8 0 0 0 0 92 0 61
2020 Other services to the public 58 24 10 3 4 1 1 83 6 295
2020 None of the above 73 15 5 3 0 2 2 91 3 232
2019 Client contact centre 64 14 10 5 3 0 4 81 9 248
2019 Health care practitioners 59 23 8 3 3 0 4 85 6 197
2019 Communications or public affairs 69 9 16 1 0 0 5 82 1 63
2019 Access to information and privacy 80 17 0 3 0 0 0 97 3 30
2019 Security 51 20 29 0 0 0 0 71 0 10
2019 Legal services 42 33 17 4 0 0 4 78 4 50
2019 Administration and operations 68 16 9 2 2 0 3 86 4 503
2019 Human resources 80 13 2 1 0 0 3 97 1 114
2019 Financial management 70 16 5 2 0 0 6 92 2 78
2019 Procurement 70 23 0 0 0 0 8 100 0 12
2019 Information management 76 13 0 8 0 0 3 92 8 34
2019 Information technology 71 20 2 0 2 2 3 96 2 104
2019 Internal audit 90 0 0 0 0 0 10 100 0 11
2019 Evaluation 41 9 14 6 23 0 7 54 31 11
2019 Data sciences 89 11 0 0 0 0 0 100 0 16
2019 Policy 78 17 0 0 2 0 3 98 2 59
2019 Project management 79 11 5 1 0 0 4 94 1 65
2019 Other services to the public 47 23 15 7 4 0 3 73 11 222
2019 None of the above 66 17 8 2 3 0 4 86 5 242
2018 Client contact centre 57 14 14 7 6 0 3 73 13 148
2018 Health care practitioners 54 30 5 2 1 0 7 91 4 143
2018 Communications or public affairs 66 18 15 0 0 0 1 85 0 40
2018 Access to information and privacy 74 11 4 4 0 0 7 91 5 25
2018 Security 66 34 0 0 0 0 0 100 0 11
2018 Legal services 40 28 15 8 5 0 4 71 14 59
2018 Administration and operations 59 20 11 2 2 0 5 84 4 377
2018 Human resources 75 13 1 0 3 0 9 96 3 71
2018 Financial management 67 18 4 3 4 0 4 88 7 49
2018 Information management 86 0 5 0 0 0 9 94 0 23
2018 Information technology 67 18 10 0 1 0 4 89 1 84
2018 Evaluation 82 18 0 0 0 0 0 100 0 12
2018 Data sciences 66 7 14 0 0 0 12 84 0 13
2018 Policy 59 30 7 0 0 0 5 93 0 44
2018 Project management 58 31 5 2 0 0 4 92 3 42
2018 Other services to the public 43 27 13 11 6 0 1 70 17 179
2018 None of the above 62 20 11 3 0 1 4 86 3 153

Question 72u. Overall, to what extent do the following factors cause you work-related stress? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 64 14 7 7 5 0 3 81 12 165
2022 Health care practitioners 55 10 9 7 14 0 4 68 22 280
2022 Communications or public affairs 65 11 11 6 5 0 1 77 11 65
2022 Access to information and privacy 79 12 0 0 5 0 4 95 5 20
2022 Security 73 27 0 0 0 0 0 100 0 10
2022 Legal services 68 9 5 3 2 3 10 89 5 50
2022 Administration and operations 53 19 10 5 11 0 3 73 17 475
2022 Human resources 83 8 3 2 1 1 2 93 3 95
2022 Financial management 64 16 6 5 3 1 4 85 8 65
2022 Information management 64 15 5 2 9 0 4 83 12 35
2022 Information technology 71 16 3 3 1 3 4 93 4 115
2022 Internal audit 84 8 8 0 0 0 0 92 0 15
2022 Evaluation 68 6 6 7 0 0 12 85 8 15
2022 Data sciences 75 11 9 4 0 0 0 86 4 20
2022 Policy 70 16 5 1 7 0 1 87 8 70
2022 Project management 77 12 6 2 3 0 0 89 5 75
2022 Other services to the public 57 17 7 6 11 1 2 76 17 215
2022 None of the above 59 14 5 9 11 0 3 75 20 185
2020 Client contact centre 66 17 5 4 6 0 2 85 10 246
2020 Health care practitioners 58 15 8 7 10 1 1 74 17 257
2020 Communications or public affairs 64 21 7 3 4 0 0 86 7 76
2020 Access to information and privacy 86 7 0 0 3 0 3 96 4 29
2020 Security 93 0 0 0 7 0 0 93 7 13
2020 Legal services 75 10 6 1 8 0 0 84 9 60
2020 Administration and operations 62 19 8 4 5 0 1 83 10 602
2020 Human resources 72 14 7 5 3 0 0 86 7 105
2020 Financial management 64 17 11 4 5 0 0 81 8 84
2020 Information management 55 18 9 6 6 0 5 78 13 34
2020 Information technology 78 13 8 2 0 0 0 91 2 105
2020 Internal audit 73 27 0 0 0 0 0 100 0 15
2020 Evaluation 40 22 11 6 21 0 0 62 26 16
2020 Data sciences 54 27 7 4 8 0 0 81 13 21
2020 Policy 69 12 9 3 5 0 2 83 8 64
2020 Project management 71 15 5 2 8 0 0 85 10 61
2020 Other services to the public 64 15 9 5 6 0 0 80 11 294
2020 None of the above 59 14 12 6 8 1 0 73 14 233
2019 Client contact centre 67 15 7 4 4 0 3 84 8 250
2019 Health care practitioners 68 12 7 2 8 1 2 82 11 198
2019 Communications or public affairs 69 13 6 6 4 0 3 84 10 63
2019 Access to information and privacy 91 2 0 3 4 0 0 93 7 30
2019 Security 90 10 0 0 0 0 0 100 0 10
2019 Legal services 86 2 2 4 4 2 0 90 8 50
2019 Administration and operations 65 16 8 3 5 1 2 83 9 505
2019 Human resources 75 10 5 2 6 0 2 87 8 113
2019 Financial management 66 15 4 6 6 0 4 84 12 78
2019 Procurement 76 8 17 0 0 0 0 83 0 12
2019 Information management 60 23 9 6 0 0 3 85 6 34
2019 Information technology 80 11 3 0 3 2 2 94 3 103
2019 Internal audit 90 0 0 0 0 0 10 100 0 11
2019 Evaluation 56 31 0 0 13 0 0 87 13 11
2019 Data sciences 41 21 28 5 5 0 0 62 10 16
2019 Policy 73 10 5 5 5 0 3 85 10 60
2019 Project management 72 17 5 3 3 0 0 89 6 65
2019 Other services to the public 67 16 6 4 4 0 2 85 8 221
2019 None of the above 65 18 6 4 6 0 2 84 10 242
2018 Client contact centre 63 17 8 3 4 0 5 84 7 147
2018 Health care practitioners 72 15 3 3 2 0 4 91 6 143
2018 Communications or public affairs 78 11 6 3 3 0 0 89 5 41
2018 Access to information and privacy 80 13 0 0 4 0 4 96 4 25
2018 Security 83 9 9 0 0 0 0 91 0 11
2018 Legal services 71 14 6 2 3 0 5 88 5 59
2018 Administration and operations 63 14 9 4 5 0 3 81 10 377
2018 Human resources 71 9 6 1 7 0 6 85 9 72
2018 Financial management 66 18 8 2 2 0 4 87 4 49
2018 Information management 88 4 0 4 4 0 0 92 8 23
2018 Information technology 76 14 2 2 3 0 2 92 5 84
2018 Evaluation 92 8 0 0 0 0 0 100 0 12
2018 Data sciences 47 27 12 7 7 0 0 74 14 13
2018 Policy 70 9 5 5 7 0 5 83 12 44
2018 Project management 66 14 7 5 9 0 0 80 13 44
2018 Other services to the public 68 19 5 2 5 0 1 88 7 182
2018 None of the above 71 14 5 4 4 0 3 87 8 152

Question 72v. Overall, to what extent do the following factors cause you work-related stress? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 52 27 13 4 3 0 2 80 7 165
2022 Health care practitioners 54 27 11 3 1 0 3 84 4 280
2022 Communications or public affairs 62 22 11 2 2 1 0 85 4 65
2022 Access to information and privacy 61 26 4 9 0 0 0 87 9 20
2022 Security 65 26 0 0 0 0 9 100 0 10
2022 Legal services 59 21 13 2 0 3 2 84 2 50
2022 Administration and operations 52 29 13 2 2 0 2 83 4 475
2022 Human resources 50 28 16 3 2 0 1 79 5 95
2022 Financial management 50 25 17 1 5 1 0 76 6 65
2022 Information management 37 22 25 11 0 0 5 62 12 35
2022 Information technology 48 35 9 5 0 2 1 86 5 115
2022 Internal audit 61 39 0 0 0 0 0 100 0 15
2022 Evaluation 47 36 6 11 0 0 0 83 11 15
2022 Data sciences 70 18 9 4 0 0 0 88 4 20
2022 Policy 49 31 9 3 4 0 3 83 7 70
2022 Project management 56 26 14 4 0 0 0 82 4 75
2022 Other services to the public 48 31 12 3 3 0 1 81 6 215
2022 None of the above 51 24 15 2 3 1 4 79 6 185
2020 Client contact centre 57 24 13 3 2 0 1 81 5 247
2020 Health care practitioners 52 31 10 5 1 0 1 84 6 255
2020 Communications or public affairs 48 29 10 9 5 0 0 76 14 76
2020 Access to information and privacy 76 17 7 0 0 0 0 93 0 29
2020 Security 75 25 0 0 0 0 0 100 0 13
2020 Legal services 69 22 5 5 0 0 0 90 5 60
2020 Administration and operations 46 32 13 5 3 0 1 79 7 601
2020 Human resources 42 33 19 2 3 0 1 75 5 105
2020 Financial management 48 34 12 6 0 0 0 82 6 84
2020 Procurement 44 15 34 0 0 0 8 64 0 10
2020 Information management 58 23 3 10 3 0 3 83 14 34
2020 Information technology 53 31 8 8 0 0 0 84 8 105
2020 Internal audit 48 45 7 0 0 0 0 93 0 15
2020 Evaluation 49 17 22 11 0 0 0 66 11 16
2020 Data sciences 62 19 13 7 0 0 0 80 7 21
2020 Policy 56 19 16 6 3 0 0 75 9 64
2020 Project management 46 38 14 0 2 0 0 84 2 61
2020 Other services to the public 44 32 14 7 2 0 1 77 9 292
2020 None of the above 50 32 10 5 2 0 1 82 7 233
2019 Client contact centre 50 28 12 5 2 0 2 80 7 249
2019 Health care practitioners 56 29 12 1 1 0 2 86 2 200
2019 Communications or public affairs 54 34 9 1 2 0 0 88 3 63
2019 Access to information and privacy 76 14 7 4 0 0 0 90 4 30
2019 Security 78 22 0 0 0 0 0 100 0 10
2019 Legal services 69 16 14 0 0 0 0 86 0 50
2019 Administration and operations 52 32 12 2 1 0 1 85 3 504
2019 Human resources 59 26 13 2 0 0 1 86 2 113
2019 Financial management 64 21 9 1 1 0 4 88 3 77
2019 Procurement 64 27 8 0 0 0 0 92 0 11
2019 Information management 66 25 3 6 0 0 0 91 6 34
2019 Information technology 52 26 15 2 4 1 0 79 6 105
2019 Internal audit 47 43 0 0 0 0 10 100 0 11
2019 Evaluation 31 32 14 0 23 0 0 63 23 11
2019 Data sciences 32 40 10 0 19 0 0 71 19 16
2019 Policy 56 25 12 2 3 0 2 82 5 57
2019 Project management 58 28 12 0 0 0 1 88 0 64
2019 Other services to the public 54 33 9 2 1 0 1 87 4 221
2019 None of the above 60 24 9 2 1 0 2 87 4 239
2018 Client contact centre 42 30 18 7 1 1 1 73 8 147
2018 Health care practitioners 50 34 8 2 4 0 3 86 6 143
2018 Communications or public affairs 49 35 10 5 2 0 0 83 7 41
2018 Access to information and privacy 47 37 4 4 5 0 4 88 9 25
2018 Security 43 57 0 0 0 0 0 100 0 11
2018 Legal services 53 27 14 3 0 0 3 83 3 59
2018 Administration and operations 47 33 11 3 3 0 2 82 7 375
2018 Human resources 55 29 10 1 3 0 3 86 4 72
2018 Financial management 39 42 13 2 2 0 2 82 4 49
2018 Information management 52 20 28 0 0 0 0 72 0 23
2018 Information technology 48 30 17 4 1 1 0 79 4 84
2018 Evaluation 58 34 8 0 0 0 0 92 0 12
2018 Data sciences 36 36 28 0 0 0 0 72 0 13
2018 Policy 49 18 21 10 0 0 2 69 10 44
2018 Project management 51 29 16 0 2 0 2 82 2 44
2018 Other services to the public 50 30 14 4 1 0 1 81 5 181
2018 None of the above 50 30 13 3 2 0 2 82 5 152

Question 73. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 10 23 42 15 9 0 0 34 24 165
2022 Health care practitioners 11 35 32 11 10 0 0 46 21 285
2022 Communications or public affairs 17 20 41 8 13 0 0 37 22 65
2022 Access to information and privacy 24 23 44 5 4 0 0 47 9 20
2022 Security 10 28 45 16 0 0 0 38 16 10
2022 Legal services 1 19 46 21 12 0 0 21 33 50
2022 Administration and operations 14 34 33 14 5 0 1 48 19 475
2022 Human resources 17 34 26 16 8 0 0 50 24 95
2022 Financial management 10 38 35 12 6 0 0 47 18 65
2022 Information management 18 46 20 10 5 0 0 64 16 35
2022 Information technology 7 46 30 17 1 0 0 53 17 115
2022 Internal audit 44 37 19 0 0 0 0 81 0 15
2022 Evaluation 6 59 12 17 6 0 0 65 23 15
2022 Data sciences 5 50 29 12 5 0 0 54 17 20
2022 Policy 4 46 29 11 10 0 0 50 21 70
2022 Project management 15 35 38 9 3 0 0 51 12 75
2022 Other services to the public 5 23 34 24 14 0 0 28 38 220
2022 None of the above 8 30 38 18 5 0 0 38 23 185
2020 Client contact centre 17 35 36 8 4 0 0 52 13 248
2020 Health care practitioners 16 42 29 9 5 0 0 58 13 256
2020 Communications or public affairs 23 29 27 14 7 0 0 52 21 76
2020 Access to information and privacy 35 38 20 7 0 0 0 73 7 29
2020 Security 30 63 7 0 0 0 0 93 0 13
2020 Legal services 22 31 37 8 1 0 0 53 10 60
2020 Administration and operations 20 38 28 9 5 0 0 58 14 600
2020 Human resources 15 35 37 8 4 0 0 51 12 105
2020 Financial management 21 32 36 7 3 0 0 53 11 83
2020 Procurement 34 32 26 0 8 0 0 66 8 10
2020 Information management 29 26 45 0 0 0 0 55 0 34
2020 Information technology 17 38 33 8 4 0 0 55 12 103
2020 Internal audit 26 54 13 6 0 0 0 80 6 15
2020 Evaluation 43 41 11 5 0 0 0 84 5 16
2020 Data sciences 42 12 38 4 3 0 0 55 7 21
2020 Policy 11 33 37 14 5 0 0 44 19 64
2020 Project management 15 47 26 8 3 0 0 62 11 61
2020 Other services to the public 14 32 36 13 6 0 0 45 19 294
2020 None of the above 13 38 31 11 7 0 0 51 18 232
2019 Client contact centre 15 31 29 17 7 0 0 47 24 250
2019 Health care practitioners 16 32 30 16 6 1 0 48 22 200
2019 Communications or public affairs 19 44 29 7 1 0 0 63 8 63
2019 Access to information and privacy 44 33 16 7 0 0 0 77 7 30
2019 Security 29 51 10 10 0 0 0 80 10 10
2019 Legal services 15 32 33 14 6 0 0 47 20 51
2019 Administration and operations 16 37 29 10 7 0 0 54 17 503
2019 Human resources 20 34 32 11 3 0 0 54 14 114
2019 Financial management 26 36 25 8 5 0 0 62 13 78
2019 Procurement 46 32 23 0 0 0 0 77 0 12
2019 Information management 17 43 22 18 0 0 0 60 18 34
2019 Information technology 17 37 34 8 3 0 0 55 11 105
2019 Internal audit 19 54 27 0 0 0 0 73 0 11
2019 Evaluation 9 31 53 7 0 0 0 40 7 11
2019 Data sciences 20 49 27 0 5 0 0 68 5 16
2019 Policy 20 29 40 10 2 0 0 48 12 60
2019 Project management 11 47 30 12 0 0 0 58 12 65
2019 Other services to the public 12 29 28 22 10 0 0 40 32 222
2019 None of the above 17 30 26 18 10 0 0 47 27 243
2018 Client contact centre 10 24 35 20 10 0 0 34 31 148
2018 Health care practitioners 17 30 27 14 10 0 0 48 25 143
2018 Communications or public affairs 18 29 26 22 5 0 0 47 27 41
2018 Access to information and privacy 35 34 22 0 9 0 0 69 9 26
2018 Security 9 58 25 8 0 0 0 66 8 11
2018 Legal services 14 30 38 5 13 0 0 44 18 59
2018 Administration and operations 15 35 31 14 5 0 0 50 19 380
2018 Human resources 12 22 43 14 7 2 0 35 21 72
2018 Financial management 9 31 48 8 4 0 0 40 12 50
2018 Information management 23 33 21 23 0 0 0 56 23 23
2018 Information technology 13 42 26 12 7 0 0 55 19 83
2018 Evaluation 8 40 52 0 0 0 0 48 0 12
2018 Data sciences 0 52 34 14 0 0 0 52 14 13
2018 Policy 7 30 43 11 10 0 0 37 20 44
2018 Project management 16 34 34 14 2 0 0 50 16 44
2018 Other services to the public 4 26 32 20 18 0 0 30 38 182
2018 None of the above 13 25 38 17 6 0 0 38 23 153

Question 74. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 11 24 41 17 7 0 0 24 35 165
2022 Health care practitioners 13 21 37 21 9 0 0 30 33 280
2022 Communications or public affairs 16 20 32 22 10 0 0 32 36 65
2022 Access to information and privacy 4 20 23 26 28 0 0 53 24 20
2022 Security 8 8 64 0 10 0 10 11 18 10
2022 Legal services 11 32 41 13 3 0 0 17 43 50
2022 Administration and operations 9 22 37 20 12 0 0 32 31 470
2022 Human resources 11 20 37 22 10 0 0 32 31 95
2022 Financial management 8 23 44 14 10 0 0 25 31 65
2022 Information management 10 12 35 21 21 0 0 43 22 35
2022 Information technology 6 14 39 31 9 0 0 40 20 115
2022 Internal audit 0 0 30 46 24 0 0 70 0 15
2022 Evaluation 7 17 40 30 7 0 0 36 24 15
2022 Data sciences 5 12 64 20 0 0 0 20 16 20
2022 Policy 7 24 41 15 13 0 0 28 31 70
2022 Project management 8 18 43 27 4 0 0 31 26 75
2022 Other services to the public 19 29 37 10 5 0 0 15 48 220
2022 None of the above 13 22 38 20 7 0 0 27 35 185
2020 Client contact centre 9 21 39 22 8 0 0 30 30 247
2020 Health care practitioners 11 16 37 24 11 0 0 35 28 253
2020 Communications or public affairs 10 24 39 14 12 0 0 26 35 76
2020 Access to information and privacy 3 10 52 10 25 0 0 35 13 29
2020 Security 0 0 48 37 15 0 0 52 0 13
2020 Legal services 5 31 34 12 19 0 0 30 36 60
2020 Administration and operations 12 17 35 25 11 0 0 36 29 597
2020 Human resources 9 20 41 25 5 0 0 30 29 104
2020 Financial management 10 18 37 19 16 0 0 35 29 84
2020 Procurement 15 26 0 25 34 0 0 59 41 10
2020 Information management 0 19 46 30 6 0 0 36 19 33
2020 Information technology 7 16 44 25 8 0 0 33 22 104
2020 Internal audit 0 6 34 60 0 0 0 60 6 15
2020 Evaluation 0 22 24 38 17 0 0 54 22 16
2020 Data sciences 4 25 27 32 11 0 0 44 29 20
2020 Policy 16 19 39 20 6 0 0 27 34 64
2020 Project management 8 22 31 32 7 0 0 39 30 60
2020 Other services to the public 14 27 33 16 10 0 0 26 42 293
2020 None of the above 16 17 39 19 10 0 0 28 33 232
2019 Client contact centre 15 24 36 14 11 0 0 25 39 250
2019 Health care practitioners 13 21 30 25 10 0 0 36 34 198
2019 Communications or public affairs 2 27 42 19 10 0 0 29 29 63
2019 Access to information and privacy 4 14 32 28 21 0 0 49 19 29
2019 Security 0 0 61 29 10 0 0 39 0 10
2019 Legal services 18 30 25 18 10 0 0 28 48 51
2019 Administration and operations 13 18 38 21 9 0 0 30 32 505
2019 Human resources 10 20 44 19 7 0 0 26 31 115
2019 Financial management 6 16 36 29 14 0 0 42 22 78
2019 Procurement 0 15 61 15 9 0 0 24 15 12
2019 Information management 8 11 30 44 6 0 0 50 19 34
2019 Information technology 9 16 41 24 9 0 0 34 25 103
2019 Internal audit 0 0 50 39 10 0 0 50 0 10
2019 Evaluation 7 7 44 41 0 0 0 41 14 11
2019 Data sciences 12 14 33 35 5 0 0 41 26 16
2019 Policy 3 28 36 28 5 0 0 33 31 59
2019 Project management 6 19 41 25 9 0 0 34 25 65
2019 Other services to the public 18 30 31 14 7 0 0 22 47 222
2019 None of the above 12 23 33 23 9 0 0 32 35 242
2018 Client contact centre 20 24 32 16 7 0 1 23 44 147
2018 Health care practitioners 13 27 35 17 8 0 0 25 40 142
2018 Communications or public affairs 10 25 34 25 6 0 0 31 35 40
2018 Access to information and privacy 17 3 52 20 7 0 0 27 21 26
2018 Security 0 8 49 43 0 0 0 43 8 11
2018 Legal services 15 20 31 23 9 0 2 33 35 59
2018 Administration and operations 14 23 36 21 7 0 0 28 36 376
2018 Human resources 18 34 32 10 6 0 0 16 52 70
2018 Financial management 10 20 27 35 8 0 0 43 30 49
2018 Information management 18 13 36 13 19 0 0 33 31 22
2018 Information technology 12 11 46 27 5 0 0 31 23 84
2018 Evaluation 8 8 52 32 0 0 0 32 16 12
2018 Data sciences 7 21 34 31 7 0 0 38 29 13
2018 Policy 12 19 46 19 5 0 0 23 31 43
2018 Project management 4 24 44 26 2 0 0 28 28 43
2018 Other services to the public 28 24 32 12 4 0 0 16 52 182
2018 None of the above 12 28 39 14 7 0 0 21 40 150
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Compensation

Pay or other compensation issues

Question 88. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Total responses
2022 Client contact centre 14 74 12 0 165
2022 Health care practitioners 18 70 11 1 285
2022 Communications or public affairs 19 67 13 0 65
2022 Access to information and privacy 8 71 16 5 20
2022 Security 17 75 8 0 10
2022 Legal services 23 60 17 0 50
2022 Administration and operations 18 68 12 2 475
2022 Human resources 18 77 5 0 95
2022 Financial management 19 70 11 0 65
2022 Information management 21 74 5 0 35
2022 Information technology 16 71 13 0 115
2022 Internal audit 8 75 17 0 15
2022 Evaluation 26 63 11 0 15
2022 Data sciences 25 57 18 0 20
2022 Policy 34 58 8 0 70
2022 Project management 31 56 13 0 75
2022 Other services to the public 26 64 10 0 220
2022 None of the above 14 66 19 1 185
2020 Client contact centre 35 48 16 1 249
2020 Health care practitioners 34 48 13 5 256
2020 Communications or public affairs 26 48 24 2 75
2020 Access to information and privacy 30 52 17 0 29
2020 Security 26 67 7 0 13
2020 Legal services 30 43 25 2 60
2020 Administration and operations 31 50 17 1 602
2020 Human resources 28 63 9 0 104
2020 Financial management 29 48 17 6 84
2020 Procurement 49 51 0 0 10
2020 Information management 21 55 24 0 34
2020 Information technology 29 54 18 0 105
2020 Internal audit 34 53 13 0 15
2020 Evaluation 29 28 38 5 16
2020 Data sciences 11 51 34 4 21
2020 Policy 36 47 17 0 64
2020 Project management 47 38 15 0 61
2020 Other services to the public 32 47 20 2 295
2020 None of the above 30 53 16 2 233

Of those who indicated that their pay or other compensation had been affected:

Question 89. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2022 Client contact centre 46 54 25
2022 Health care practitioners 52 48 50
2022 Communications or public affairs 29 71 15
2022 Legal services 57 43 10
2022 Administration and operations 49 51 85
2022 Human resources 33 67 15
2022 Financial management 39 61 15
2022 Information technology 29 71 20
2022 Policy 41 59 25
2022 Project management 29 71 25
2022 Other services to the public 47 53 60
2022 None of the above 49 51 25
2020 Client contact centre 52 48 82
2020 Health care practitioners 38 62 84
2020 Communications or public affairs 56 44 19
2020 Legal services 59 41 19
2020 Administration and operations 47 53 189
2020 Human resources 39 61 31
2020 Financial management 36 64 25
2020 Information technology 39 61 31
2020 Policy 48 52 23
2020 Project management 51 49 29
2020 Other services to the public 46 54 93
2020 None of the above 35 65 68

Question 92. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 40 14 10 4 4 5 21 74 12 165
2022 Health care practitioners 52 10 6 2 2 4 23 86 6 280
2022 Communications or public affairs 59 11 11 10 2 2 5 75 13 65
2022 Access to information and privacy 59 12 8 4 0 12 5 85 5 20
2022 Security 29 28 17 9 0 0 17 69 11 10
2022 Legal services 34 15 11 8 4 4 24 69 16 50
2022 Administration and operations 47 18 9 5 5 2 14 77 12 470
2022 Human resources 63 19 5 3 4 1 6 88 7 95
2022 Financial management 54 17 6 0 8 5 9 84 9 65
2022 Information management 41 11 19 12 8 5 4 57 22 35
2022 Information technology 45 19 10 7 6 0 14 74 14 115
2022 Internal audit 74 0 8 0 8 0 10 82 9 15
2022 Evaluation 35 33 7 0 6 0 19 85 7 15
2022 Data sciences 52 32 0 0 10 0 6 89 11 20
2022 Policy 38 28 15 6 7 0 7 71 14 70
2022 Project management 48 13 12 6 6 5 11 72 14 75
2022 Other services to the public 42 21 11 3 4 2 17 78 9 220
2022 None of the above 47 20 9 4 3 3 14 80 9 185
2020 Client contact centre 45 21 9 9 5 1 11 74 15 248
2020 Health care practitioners 50 13 8 4 5 1 20 79 11 256
2020 Communications or public affairs 53 16 7 5 7 5 6 78 14 76
2020 Access to information and privacy 38 21 27 7 0 0 7 64 7 29
2020 Security 37 40 16 0 0 0 7 83 0 13
2020 Legal services 55 18 11 2 5 0 10 80 7 60
2020 Administration and operations 42 20 12 6 5 1 12 73 13 600
2020 Human resources 49 20 11 9 3 3 6 76 12 105
2020 Financial management 47 21 6 7 2 3 13 82 11 83
2020 Procurement 41 23 0 0 8 0 28 89 11 10
2020 Information management 47 17 12 6 13 0 5 67 20 34
2020 Information technology 38 25 19 7 3 0 9 69 11 105
2020 Internal audit 40 33 27 0 0 0 0 73 0 15
2020 Evaluation 48 12 6 6 0 0 28 84 8 16
2020 Data sciences 47 4 9 17 4 4 15 63 26 21
2020 Policy 44 26 16 8 2 0 5 74 10 64
2020 Project management 54 13 18 2 7 3 3 72 9 61
2020 Other services to the public 45 19 10 5 8 3 10 74 15 295
2020 None of the above 42 18 13 7 5 3 12 71 14 233
2019 Client contact centre 39 20 14 10 10 1 7 64 21 248
2019 Health care practitioners 40 21 15 8 8 1 7 66 18 199
2019 Communications or public affairs 44 17 15 5 2 0 18 74 8 63
2019 Access to information and privacy 53 23 14 7 3 0 0 77 10 30
2019 Legal services 39 14 14 2 12 4 16 65 17 51
2019 Administration and operations 45 17 13 8 9 0 8 67 19 501
2019 Human resources 42 21 12 6 8 0 12 71 15 115
2019 Financial management 39 22 16 7 9 0 6 66 17 77
2019 Procurement 67 17 8 0 9 0 0 83 9 12
2019 Information management 52 8 19 3 16 0 3 62 19 34
2019 Information technology 42 33 12 4 5 0 5 78 9 105
2019 Internal audit 37 30 11 11 11 0 0 67 22 10
2019 Evaluation 32 9 16 38 0 0 6 43 41 11
2019 Data sciences 52 11 9 5 5 0 19 78 11 16
2019 Policy 39 24 24 6 5 0 2 64 12 60
2019 Project management 50 15 15 7 9 0 3 68 17 64
2019 Other services to the public 44 19 13 10 10 0 5 66 20 220
2019 None of the above 47 16 8 9 9 1 11 71 20 241
2018 Client contact centre 36 13 15 12 14 1 9 55 28 147
2018 Health care practitioners 42 15 15 7 12 1 7 62 22 141
2018 Communications or public affairs 51 10 20 10 2 2 5 65 13 41
2018 Access to information and privacy 36 24 14 11 8 0 7 64 21 26
2018 Security 34 49 0 9 0 0 9 90 10 11
2018 Legal services 43 10 10 8 8 2 19 67 20 59
2018 Administration and operations 38 18 16 7 12 2 7 61 22 381
2018 Human resources 36 25 18 7 2 1 10 69 11 72
2018 Financial management 45 10 15 12 12 0 6 59 25 50
2018 Information management 42 19 12 13 9 0 5 64 23 23
2018 Information technology 35 22 25 10 6 0 2 58 16 82
2018 Evaluation 24 42 16 8 10 0 0 66 18 12
2018 Data sciences 38 7 0 14 21 0 19 56 44 13
2018 Policy 36 28 6 17 9 0 4 66 27 43
2018 Project management 44 16 17 11 11 0 0 60 23 44
2018 Other services to the public 38 17 14 10 16 0 4 58 27 179
2018 None of the above 39 17 20 6 10 1 7 61 17 153

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 90. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 7 19 12 12 32 4 14 31 54 25
2022 Health care practitioners 6 42 13 15 19 0 4 50 36 50
2022 Communications or public affairs 15 20 13 6 46 0 0 35 52 15
2022 Legal services 21 26 9 0 25 0 19 58 31 10
2022 Administration and operations 10 30 12 17 24 4 3 43 44 85
2022 Human resources 41 16 9 14 0 5 15 72 17 15
2022 Financial management 7 7 13 18 48 0 6 16 71 15
2022 Information technology 0 34 31 20 15 0 0 34 35 20
2022 Policy 4 26 4 9 52 0 5 31 64 25
2022 Project management 11 17 32 8 32 0 0 28 40 25
2022 Other services to the public 12 24 14 21 24 2 3 38 48 60
2022 None of the above 11 18 7 18 36 6 4 33 60 25
2020 Client contact centre 11 31 17 13 21 2 4 45 37 82
2020 Health care practitioners 11 31 16 17 21 0 4 44 40 84
2020 Communications or public affairs 5 47 24 15 10 0 0 52 24 19
2020 Legal services 21 32 15 10 16 0 5 56 28 19
2020 Administration and operations 15 26 18 20 16 1 4 44 38 189
2020 Human resources 27 31 16 14 12 0 0 58 26 31
2020 Financial management 20 16 8 16 32 0 8 39 52 25
2020 Information technology 12 42 20 14 10 3 0 55 24 31
2020 Policy 21 30 5 21 22 0 0 52 44 23
2020 Project management 17 20 25 17 18 0 3 38 36 29
2020 Other services to the public 9 27 13 21 21 3 6 40 46 93
2020 None of the above 11 28 12 22 20 1 6 43 45 68

Of those who indicated that their pay or other compensation had been affected:

Question 91. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2022 Client contact centre 7 14 12 12 55 0 0 21 67 25
2022 Health care practitioners 8 26 19 16 24 2 7 36 43 50
2022 Communications or public affairs 0 13 28 14 46 0 0 13 59 15
2022 Legal services 0 38 0 26 26 0 11 42 58 10
2022 Administration and operations 8 24 6 17 41 3 1 33 60 85
2022 Human resources 12 25 4 19 25 15 0 43 52 15
2022 Financial management 14 13 8 14 52 0 0 26 66 15
2022 Information technology 5 23 24 15 33 0 0 28 48 20
2022 Policy 0 21 4 17 52 0 5 22 73 25
2022 Project management 4 21 12 16 41 0 8 26 61 25
2022 Other services to the public 10 19 17 17 35 0 2 30 53 60
2022 None of the above 4 12 9 20 45 0 10 17 72 25
2020 Client contact centre 10 21 14 21 31 1 2 32 54 82
2020 Health care practitioners 10 25 9 23 33 1 0 35 57 84
2020 Communications or public affairs 8 39 10 15 24 0 5 49 41 19
2020 Legal services 16 27 5 16 32 0 5 45 50 19
2020 Administration and operations 11 23 15 23 25 1 2 35 49 188
2020 Human resources 14 12 10 27 30 0 6 28 61 31
2020 Financial management 0 20 12 12 48 0 8 22 65 25
2020 Information technology 4 34 6 28 24 3 3 39 54 31
2020 Policy 4 22 5 18 39 8 4 30 65 23
2020 Project management 9 14 17 31 25 0 3 24 58 29
2020 Other services to the public 9 19 16 23 26 4 2 31 52 93
2020 None of the above 6 20 16 17 40 1 0 26 58 68
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