2020 Public Service Employee Survey Results by Theme for Communications Security Establishment Canada by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 50 33 10 4 3 1 0 83 7 167
2020 Does not provide services to public 50 33 8 6 2 0 0 83 9 1387
2019 Provides services to public 50 37 6 5 2 0 0 87 7 209
2019 Does not provide services to public 53 33 7 5 3 0 0 86 7 1462
2018 Provides services to public 45 35 10 6 3 0 0 80 9 147
2018 Does not provide services to public 48 38 7 5 2 0 0 86 7 1359
2017 Provides services to public 40 41 10 6 4 0 0 80 10 101
2017 Does not provide services to public 48 37 6 5 3 0 0 85 8 1042
2014 Provides services to public 44 39 9 6 2 0 0 83 8 119
2014 Does not provide services to public 47 39 7 5 3 0 0 85 8 1171

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 44 34 10 8 4 0 0 78 11 167
2020 Does not provide services to public 45 36 9 7 3 0 0 81 11 1386
2019 Provides services to public 40 38 10 7 5 0 0 78 12 207
2019 Does not provide services to public 44 34 10 7 4 0 0 78 12 1460
2018 Provides services to public 49 28 12 7 5 0 0 76 12 146
2018 Does not provide services to public 41 37 10 9 4 0 0 78 12 1357
2017 Provides services to public 28 40 14 13 5 0 0 68 18 101
2017 Does not provide services to public 39 37 10 10 4 0 0 76 14 1040

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 60 29 9 1 1 0 0 89 2 166
2020 Does not provide services to public 63 27 7 2 1 0 0 90 3 1384
2019 Provides services to public 66 29 3 0 2 0 0 94 2 207
2019 Does not provide services to public 63 27 7 2 1 0 0 90 3 1451
2018 Provides services to public 65 24 8 1 2 0 0 89 3 145
2018 Does not provide services to public 62 27 7 2 1 0 0 90 3 1344
2017 Provides services to public 62 30 6 2 0 0 0 92 2 100
2017 Does not provide services to public 63 28 6 2 0 0 0 91 3 1037
2014 Provides services to public 75 19 5 0 1 0 0 94 1 119
2014 Does not provide services to public 70 24 5 1 1 0 0 94 2 1171

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 52 32 11 4 0 0 0 85 4 166
2020 Does not provide services to public 55 31 8 4 2 0 0 86 6 1386
2019 Provides services to public 58 32 7 2 2 0 0 90 3 208
2019 Does not provide services to public 57 31 7 3 2 0 0 88 5 1460
2018 Provides services to public 52 32 8 5 3 0 0 84 8 147
2018 Does not provide services to public 55 33 7 3 2 0 0 88 5 1356
2017 Provides services to public 45 40 11 2 3 0 0 84 5 101
2017 Does not provide services to public 53 33 7 4 3 0 0 87 7 1037
2014 Provides services to public 53 33 7 3 3 0 1 87 6 118
2014 Does not provide services to public 55 33 6 3 2 0 0 88 6 1170

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 67 21 8 2 1 1 0 89 3 164
2020 Does not provide services to public 65 23 6 3 1 0 0 89 5 1384
2019 Provides services to public 65 25 4 2 3 1 0 91 5 208
2019 Does not provide services to public 64 22 7 5 3 0 0 86 7 1456
2018 Provides services to public 57 29 9 0 4 0 0 87 4 145
2018 Does not provide services to public 63 23 9 3 1 0 0 87 4 1365
2017 Provides services to public 58 26 11 4 2 0 0 83 6 101
2017 Does not provide services to public 57 27 9 5 2 0 0 84 7 1041
2014 Provides services to public 61 24 10 4 1 0 0 85 5 119
2014 Does not provide services to public 56 28 8 4 3 1 0 85 7 1171

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 64 23 8 3 2 0 0 87 5 165
2020 Does not provide services to public 61 27 6 4 2 0 0 88 6 1375
2019 Provides services to public 59 31 5 3 1 1 0 90 4 208
2019 Does not provide services to public 60 26 7 5 3 0 0 86 8 1458
2018 Provides services to public 57 29 6 5 3 0 0 86 8 145
2018 Does not provide services to public 58 27 9 4 1 0 0 86 6 1363
2017 Provides services to public 49 33 13 4 2 0 0 81 6 101
2017 Does not provide services to public 53 30 9 6 2 0 0 83 8 1041
2014 Provides services to public 57 26 13 3 1 0 0 83 4 118
2014 Does not provide services to public 52 31 8 5 3 0 0 84 8 1171

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 63 20 9 2 4 1 0 84 6 167
2020 Does not provide services to public 60 21 9 5 3 2 0 83 8 1387
2019 Provides services to public 56 27 9 3 3 2 1 85 6 209
2019 Does not provide services to public 59 20 10 6 4 1 0 80 10 1461
2018 Provides services to public 52 25 12 4 6 1 0 78 10 145
2018 Does not provide services to public 58 21 11 6 3 1 0 80 9 1368
2017 Provides services to public 43 25 15 7 7 4 0 70 14 101
2017 Does not provide services to public 54 22 11 6 4 2 0 79 10 1040
2014 Provides services to public 52 22 13 7 4 2 0 75 11 119
2014 Does not provide services to public 54 22 10 6 5 3 0 79 11 1171
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 67 18 8 3 1 0 3 88 4 165
2020 Does not provide services to public 65 22 7 3 1 1 1 89 4 1389
2019 Provides services to public 58 19 16 1 1 1 3 81 2 208
2019 Does not provide services to public 64 22 9 2 1 1 2 87 4 1462

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 61 24 6 7 2 0 1 85 9 166
2020 Does not provide services to public 57 27 7 6 2 0 0 84 8 1387
2019 Provides services to public 47 28 10 11 4 0 0 76 15 208
2019 Does not provide services to public 54 28 8 7 3 0 0 82 10 1456
2018 Provides services to public 48 29 9 9 4 0 0 77 13 147
2018 Does not provide services to public 50 32 8 6 3 1 0 82 10 1362
2017 Provides services to public 37 35 12 9 5 0 2 73 14 100
2017 Does not provide services to public 48 33 9 7 4 0 0 81 11 1041
2014 Provides services to public 41 35 10 8 7 0 0 76 14 119
2014 Does not provide services to public 48 32 8 7 4 0 0 81 11 1172

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 68 20 3 5 4 0 1 89 8 167
2020 Does not provide services to public 66 21 6 5 2 0 0 87 7 1390
2019 Provides services to public 59 19 7 10 4 1 0 79 14 209
2019 Does not provide services to public 57 25 8 6 3 0 0 83 9 1461
2018 Provides services to public 53 28 9 5 5 0 0 81 10 147
2018 Does not provide services to public 54 26 9 6 4 0 0 80 10 1360
2017 Provides services to public 51 22 13 7 6 0 1 74 13 100
2017 Does not provide services to public 56 27 7 6 3 0 0 83 9 1040
2014 Provides services to public 54 28 8 6 3 1 0 83 9 119
2014 Does not provide services to public 55 28 8 6 3 0 0 83 9 1170

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 27 14 5 2 7 0 77 8 165
2020 Does not provide services to public 46 27 11 6 3 7 0 79 10 1389
2019 Provides services to public 42 26 13 11 2 6 1 72 14 209
2019 Does not provide services to public 40 30 12 9 4 6 0 74 14 1460
2018 Provides services to public 31 32 15 13 6 4 0 65 20 146
2018 Does not provide services to public 34 33 16 8 4 6 0 71 12 1366
2017 Provides services to public 22 35 14 13 10 5 1 61 24 100
2017 Does not provide services to public 27 33 14 12 6 7 0 65 20 1042
2014 Provides services to public 26 42 14 12 2 3 0 70 15 119
2014 Does not provide services to public 34 33 12 10 5 7 0 71 16 1170

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 27 14 8 3 2 0 74 11 166
2020 Does not provide services to public 40 32 13 8 5 2 0 74 13 1387
2019 Provides services to public 39 27 15 12 5 2 1 67 18 208
2019 Does not provide services to public 33 33 14 11 6 2 0 67 18 1457
2018 Provides services to public 33 27 15 13 10 2 0 61 23 146
2018 Does not provide services to public 29 36 16 12 5 2 0 66 17 1363
2017 Provides services to public 16 45 11 17 10 2 0 62 27 101
2017 Does not provide services to public 26 34 15 15 7 2 0 61 23 1038
2014 Provides services to public 27 34 22 13 2 3 0 63 15 119
2014 Does not provide services to public 30 36 13 14 6 2 0 67 20 1172

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 31 30 20 10 4 4 0 64 15 167
2020 Does not provide services to public 28 33 15 14 6 4 0 63 21 1385
2019 Provides services to public 23 36 17 16 6 3 1 61 22 207
2019 Does not provide services to public 21 32 18 15 9 4 0 56 25 1459
2018 Provides services to public 22 30 20 14 9 5 0 55 24 147
2018 Does not provide services to public 18 32 21 17 8 5 0 53 25 1362
2017 Provides services to public 12 37 25 15 7 5 0 51 23 101
2017 Does not provide services to public 16 32 18 20 9 5 0 50 31 1043
2014 Provides services to public 18 36 23 16 5 2 0 56 21 119
2014 Does not provide services to public 19 33 17 18 8 5 0 55 27 1171

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 31 18 13 10 2 0 59 23 167
2020 Does not provide services to public 26 35 13 16 9 2 0 62 25 1390
2019 Provides services to public 18 33 14 23 10 1 1 52 34 208
2019 Does not provide services to public 18 31 17 20 11 3 0 50 32 1461
2018 Provides services to public 18 36 15 17 12 2 0 55 30 147
2018 Does not provide services to public 15 33 18 20 11 2 0 50 31 1367
2017 Provides services to public 10 32 15 25 16 2 0 43 42 100
2017 Does not provide services to public 13 31 14 25 14 3 0 45 41 1040
2014 Provides services to public 16 38 19 20 6 0 0 55 26 118
2014 Does not provide services to public 18 31 16 21 11 2 0 51 33 1170
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 30 13 9 3 0 0 75 12 167
2020 Does not provide services to public 38 39 9 9 4 1 0 78 13 1386
2019 Provides services to public 33 39 12 13 2 0 0 73 15 209
2019 Does not provide services to public 37 37 11 9 5 0 0 74 14 1460
2018 Provides services to public 36 31 14 11 8 0 0 67 18 147
2018 Does not provide services to public 33 37 14 11 5 0 0 70 16 1359
2017 Provides services to public 25 38 18 12 7 0 0 63 19 101
2017 Does not provide services to public 34 38 11 12 5 0 0 72 17 1041
2014 Provides services to public 30 41 15 7 7 0 0 71 14 119
2014 Does not provide services to public 35 37 13 9 6 0 0 72 14 1170

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 41 10 10 6 0 0 75 15 166
2020 Does not provide services to public 33 43 10 10 4 0 0 76 14 1381
2019 Provides services to public 31 46 8 10 5 0 0 78 15 208
2019 Does not provide services to public 32 41 11 11 4 0 0 73 16 1451
2018 Provides services to public 36 41 10 10 3 0 0 77 13 146
2018 Does not provide services to public 28 42 14 11 4 0 0 71 16 1363
2017 Provides services to public 25 42 17 11 5 1 0 67 16 101
2017 Does not provide services to public 30 41 11 14 4 0 0 71 18 1041

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 52 28 10 7 3 1 0 80 10 166
2020 Does not provide services to public 49 30 9 7 4 0 0 80 10 1388
2019 Provides services to public 45 28 10 11 6 1 0 73 17 209
2019 Does not provide services to public 48 30 10 7 4 0 1 78 11 1463
2018 Provides services to public 42 32 12 8 5 0 0 75 13 147
2018 Does not provide services to public 42 34 11 8 4 1 1 77 12 1362
2017 Provides services to public 26 42 19 8 4 0 2 69 12 101
2017 Does not provide services to public 41 35 10 10 4 0 0 76 14 1042
2014 Provides services to public 36 40 15 4 4 1 1 77 8 119
2014 Does not provide services to public 42 36 10 7 4 0 0 79 11 1172

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 33 10 13 1 0 1 75 14 166
2020 Does not provide services to public 43 36 10 9 2 0 0 79 11 1383
2019 Provides services to public 38 38 11 8 5 0 0 76 13 206
2019 Does not provide services to public 42 36 9 9 4 0 0 78 13 1451
2018 Provides services to public 37 40 8 10 5 0 0 77 14 146
2018 Does not provide services to public 34 44 8 11 3 1 0 78 14 1365
2017 Provides services to public 30 42 14 8 7 0 0 71 15 101
2017 Does not provide services to public 37 42 8 9 3 0 0 79 13 1042
2014 Provides services to public 31 42 8 13 4 0 1 74 18 119
2014 Does not provide services to public 39 37 9 10 4 0 0 77 14 1171

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 58 22 10 4 2 2 1 83 7 166
2020 Does not provide services to public 63 21 7 4 3 2 1 85 7 1385

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 35 10 9 4 0 0 77 13 166
2020 Does not provide services to public 38 35 12 8 5 1 0 74 14 1382
2019 Provides services to public 36 36 11 11 4 2 0 74 15 207
2019 Does not provide services to public 35 33 12 12 7 1 0 69 19 1459
2018 Provides services to public 31 32 15 10 9 2 1 65 20 143
2018 Does not provide services to public 31 35 14 12 7 1 0 67 19 1357
2017 Provides services to public 20 36 18 12 10 3 0 58 23 99
2017 Does not provide services to public 27 40 11 13 8 1 0 68 21 1043
2014 Provides services to public 29 42 13 10 3 3 0 74 13 119
2014 Does not provide services to public 35 35 13 11 6 1 0 70 17 1171

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 29 13 10 7 1 2 70 17 167
2020 Does not provide services to public 36 32 12 10 8 1 1 69 18 1387
2019 Provides services to public 30 33 12 12 10 2 2 65 22 209
2019 Does not provide services to public 36 30 12 10 10 1 2 67 20 1458
2018 Provides services to public 28 24 12 17 15 4 1 54 33 143
2018 Does not provide services to public 33 29 13 14 10 1 1 63 24 1359
2017 Provides services to public 15 26 22 14 17 3 3 43 33 100
2017 Does not provide services to public 24 33 12 16 13 1 2 58 29 1041
2014 Provides services to public 28 33 12 10 15 2 0 62 25 119
2014 Does not provide services to public 31 29 12 14 10 1 2 62 25 1171

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 54 24 13 2 2 1 3 82 4 167
2020 Does not provide services to public 60 23 8 3 3 0 2 85 6 1390
2019 Provides services to public 67 20 8 3 2 0 1 87 5 209
2019 Does not provide services to public 63 21 9 2 1 0 3 87 4 1462

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 60 22 6 4 3 1 3 86 8 166
2020 Does not provide services to public 63 21 10 3 1 0 2 86 4 1389
2019 Provides services to public 62 21 9 3 2 0 3 86 5 208
2019 Does not provide services to public 60 22 10 3 2 1 3 85 5 1458

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 79 6 4 1 1 3 6 93 3 166
2020 Does not provide services to public 83 6 4 1 2 2 2 94 3 1385
2019 Provides services to public 83 4 6 1 1 3 3 92 2 207
2019 Does not provide services to public 82 6 4 1 1 2 3 94 3 1455

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 77 9 1 1 2 4 6 95 3 167
2020 Does not provide services to public 83 7 2 1 0 1 5 96 1 1386
2019 Provides services to public 86 4 2 0 1 1 6 97 1 208
2019 Does not provide services to public 84 4 2 0 1 1 8 97 1 1456

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 51 30 10 5 5 0 0 81 9 166
2020 Does not provide services to public 49 34 8 6 3 0 0 83 9 1377
2019 Provides services to public 40 37 10 8 5 0 0 77 13 206
2019 Does not provide services to public 46 35 7 7 4 0 0 81 11 1455
2018 Provides services to public 38 40 6 11 5 0 0 78 16 147
2018 Does not provide services to public 45 39 8 6 3 0 0 83 9 1360
2017 Provides services to public 34 41 18 3 3 0 1 76 6 100
2017 Does not provide services to public 44 37 8 8 3 0 0 81 11 1035
2014 Provides services to public 29 49 11 8 3 0 0 78 11 119
2014 Does not provide services to public 38 42 8 7 4 0 0 80 12 1172

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 52 30 12 5 0 0 1 83 5 167
2020 Does not provide services to public 56 30 7 4 2 0 0 86 6 1382
2019 Provides services to public 45 33 13 7 2 0 0 78 9 208
2019 Does not provide services to public 53 32 7 5 3 0 0 85 8 1458
2018 Provides services to public 48 32 9 8 2 0 0 80 11 147
2018 Does not provide services to public 53 32 8 5 2 0 0 85 7 1348
2017 Provides services to public 41 36 12 7 4 0 0 77 11 101
2017 Does not provide services to public 53 32 8 5 2 0 0 85 7 1035
2014 Provides services to public 40 35 14 6 5 0 0 75 11 119
2014 Does not provide services to public 53 30 8 6 3 0 0 83 9 1172

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 42 35 8 12 2 0 0 77 15 167
2020 Does not provide services to public 44 38 9 6 2 0 1 82 8 1379
2019 Provides services to public 45 33 10 9 2 1 0 78 11 207
2019 Does not provide services to public 44 36 10 7 2 0 0 81 9 1436
2018 Provides services to public 48 36 4 7 5 0 0 84 11 145
2018 Does not provide services to public 43 37 10 6 3 0 0 80 9 1358
2017 Provides services to public 38 39 12 10 2 0 0 76 12 101
2017 Does not provide services to public 43 37 9 7 3 0 0 81 10 1037
2014 Provides services to public 32 49 12 6 1 1 0 81 7 119
2014 Does not provide services to public 46 34 10 7 3 0 0 80 10 1172

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 33 16 5 2 2 0 76 7 167
2020 Does not provide services to public 40 42 9 5 2 2 0 84 7 1386
2019 Provides services to public 30 49 12 5 2 2 0 81 7 208
2019 Does not provide services to public 37 43 11 5 2 1 0 81 8 1464
2018 Provides services to public 35 34 19 5 5 2 0 71 10 145
2018 Does not provide services to public 36 40 15 5 3 1 0 77 8 1360
2017 Provides services to public 20 47 19 9 5 1 0 67 14 101
2017 Does not provide services to public 31 42 14 7 3 2 0 75 10 1042

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 62 23 6 6 3 0 0 85 9 165
2020 Does not provide services to public 62 25 6 5 3 0 0 86 8 1385
2019 Provides services to public 61 24 5 4 4 0 1 87 8 208
2019 Does not provide services to public 63 25 5 4 2 0 0 89 6 1459
2018 Provides services to public 54 31 8 6 2 0 0 85 7 147
2018 Does not provide services to public 61 27 6 4 2 0 0 88 6 1365
2017 Provides services to public 50 34 6 8 2 0 1 84 10 101
2017 Does not provide services to public 59 29 6 4 2 0 0 88 7 1042
2014 Provides services to public 47 36 9 3 2 1 2 86 6 119
2014 Does not provide services to public 59 26 8 4 2 1 1 86 6 1171

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 28 19 8 7 0 0 67 14 165
2020 Does not provide services to public 40 33 15 6 4 0 1 74 11 1387
2019 Provides services to public 33 39 14 10 4 0 0 72 14 208
2019 Does not provide services to public 46 29 15 7 3 0 0 76 9 1459
2018 Provides services to public 43 32 17 4 4 0 0 75 8 146
2018 Does not provide services to public 42 33 13 6 3 0 1 77 10 1367
2017 Provides services to public 40 38 12 8 1 0 2 79 9 101
2017 Does not provide services to public 44 35 13 5 2 0 1 80 7 1043
2014 Provides services to public 44 38 14 3 1 0 0 82 4 119
2014 Does not provide services to public 40 38 13 5 2 0 1 79 7 1172

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 51 49 167
2020 Does not provide services to public 45 55 1389

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 67 12 4 1 1 2 13 93 2 167
2020 Does not provide services to public 76 11 4 1 1 2 5 94 2 1389

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Provides services to public 23 45 31 166
2020 Does not provide services to public 25 44 31 1390
2019 Provides services to public 23 46 31 209
2019 Does not provide services to public 26 42 32 1465
2018 Provides services to public 24 41 35 147
2018 Does not provide services to public 26 45 29 1368
2017 Provides services to public 35 28 38 101
2017 Does not provide services to public 23 47 30 1042
2014 Provides services to public 22 46 32 119
2014 Does not provide services to public 24 47 29 1171

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Provides services to public 13 58 13 10 0 5 39
2020 Does not provide services to public 11 66 16 2 1 5 352
2019 Provides services to public 18 67 9 6 0 0 50
2019 Does not provide services to public 10 60 9 4 10 6 374
2018 Provides services to public 16 51 15 9 3 6 35
2018 Does not provide services to public 15 56 14 5 5 5 358
2017 Provides services to public 23 49 11 3 0 14 35
2017 Does not provide services to public 17 58 13 6 3 3 240
2014 Provides services to public 17 63 8 4 9999 8 26
2014 Does not provide services to public 15 52 19 8 9999 7 284
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 53 35 5 6 2 0 0 88 7 166
2020 Does not provide services to public 56 32 6 4 2 0 0 88 5 1383
2019 Provides services to public 59 30 4 3 3 0 0 90 6 209
2019 Does not provide services to public 55 32 6 4 2 0 0 87 6 1454
2018 Provides services to public 64 28 3 3 2 0 0 92 5 146
2018 Does not provide services to public 56 33 6 3 2 0 0 90 5 1364
2017 Provides services to public 46 40 10 2 2 0 0 86 4 101
2017 Does not provide services to public 50 34 8 5 2 0 0 85 8 1039
2014 Provides services to public 51 40 5 3 1 0 0 91 4 119
2014 Does not provide services to public 53 34 7 5 2 0 0 87 6 1172

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 37 7 6 2 0 0 85 8 167
2020 Does not provide services to public 43 41 8 6 2 0 0 84 8 1387
2019 Provides services to public 42 40 9 8 2 0 0 81 10 208
2019 Does not provide services to public 40 39 10 8 3 1 0 79 11 1463
2018 Provides services to public 43 36 13 6 2 0 0 79 8 145
2018 Does not provide services to public 38 40 13 7 2 0 0 79 9 1358
2017 Provides services to public 26 50 15 4 5 0 0 76 9 100
2017 Does not provide services to public 34 39 12 10 5 0 0 73 14 1040
2014 Provides services to public 43 36 12 5 2 2 0 80 8 118
2014 Does not provide services to public 36 41 11 7 4 1 0 77 11 1172

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 20 35 24 10 0 1 34 31 167
2020 Does not provide services to public 8 21 38 23 9 0 1 32 29 1388
2019 Provides services to public 11 23 32 25 8 1 0 33 35 207
2019 Does not provide services to public 8 22 37 23 9 1 0 33 30 1457
2018 Provides services to public 9 26 33 21 10 0 1 31 36 144
2018 Does not provide services to public 6 23 37 22 10 1 1 32 30 1366
2017 Provides services to public 12 27 39 13 6 1 2 20 40 100
2017 Does not provide services to public 7 21 43 18 9 1 2 27 29 1039
2014 Provides services to public 11 23 41 17 5 1 2 23 35 118
2014 Does not provide services to public 8 22 40 20 9 0 1 29 31 1169

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 9 12 21 33 22 2 1 56 21 164
2020 Does not provide services to public 5 11 23 33 25 1 1 59 17 1384
2019 Provides services to public 8 18 28 26 19 1 0 45 26 206
2019 Does not provide services to public 7 16 25 29 21 1 1 51 24 1457
2018 Provides services to public 8 19 21 31 19 0 2 52 27 143
2018 Does not provide services to public 4 15 31 28 19 1 1 49 20 1354
2017 Provides services to public 5 15 32 26 15 2 6 44 21 101
2017 Does not provide services to public 6 15 28 27 21 1 2 50 22 1037
2014 Provides services to public 6 12 33 33 13 1 3 47 18 118
2014 Does not provide services to public 5 13 27 32 20 1 2 54 18 1168

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 9 25 32 25 6 2 0 32 35 165
2020 Does not provide services to public 10 18 32 26 13 1 1 39 28 1386
2019 Provides services to public 8 24 37 19 11 0 1 30 32 208
2019 Does not provide services to public 11 22 32 21 13 1 1 35 33 1457
2018 Provides services to public 13 27 30 11 17 0 2 29 40 142
2018 Does not provide services to public 11 21 33 22 10 1 1 34 33 1359
2017 Provides services to public 12 30 31 12 10 1 5 23 44 101
2017 Does not provide services to public 11 23 33 20 10 1 2 32 34 1039
2014 Provides services to public 15 30 33 13 5 1 2 19 47 119
2014 Does not provide services to public 14 23 33 18 11 1 1 29 38 1171

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 8 9 27 37 18 0 2 56 17 165
2020 Does not provide services to public 4 8 27 37 23 1 1 61 11 1379
2019 Provides services to public 3 10 35 31 20 0 1 51 14 206
2019 Does not provide services to public 3 10 25 36 24 0 1 61 13 1449
2018 Provides services to public 6 14 30 25 24 0 2 50 20 142
2018 Does not provide services to public 3 10 28 35 23 1 1 59 12 1356
2017 Provides services to public 4 15 37 19 20 1 5 41 20 101
2017 Does not provide services to public 3 8 30 37 20 0 2 59 11 1033
2014 Provides services to public 6 12 37 34 8 1 2 44 18 119
2014 Does not provide services to public 4 9 29 35 22 0 1 58 13 1167

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 12 18 33 21 15 1 1 37 30 166
2020 Does not provide services to public 11 19 27 23 16 1 1 41 32 1388
2019 Provides services to public 19 22 28 20 11 1 0 31 41 207
2019 Does not provide services to public 12 21 28 20 17 1 1 39 33 1457
2018 Provides services to public 14 22 27 19 16 0 2 36 36 144
2018 Does not provide services to public 11 21 28 23 15 1 1 39 32 1360
2017 Provides services to public 14 25 29 17 14 0 2 31 39 101
2017 Does not provide services to public 10 20 30 20 16 1 3 37 31 1035
2014 Provides services to public 12 16 34 26 10 1 2 37 28 117
2014 Does not provide services to public 10 18 29 25 16 0 2 42 28 1170

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 7 12 15 35 25 2 3 63 21 165
2020 Does not provide services to public 6 11 25 29 25 2 2 56 18 1383
2019 Provides services to public 11 21 24 28 13 2 1 42 33 207
2019 Does not provide services to public 8 16 27 25 21 1 2 48 25 1450
2018 Provides services to public 11 16 22 27 20 1 2 49 28 141
2018 Does not provide services to public 6 14 29 29 20 2 1 50 20 1352
2017 Provides services to public 7 18 31 20 17 2 6 40 27 101
2017 Does not provide services to public 5 12 29 29 19 2 3 51 18 1039
2014 Provides services to public 9 7 26 38 18 2 1 57 17 118
2014 Does not provide services to public 3 8 26 33 26 2 2 61 12 1168

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 11 19 36 21 11 1 1 33 30 166
2020 Does not provide services to public 9 17 31 27 14 1 1 41 27 1380
2019 Provides services to public 8 19 38 22 12 2 0 34 28 208
2019 Does not provide services to public 10 18 34 22 13 1 1 36 29 1457
2018 Provides services to public 7 19 34 23 16 1 2 40 26 144
2018 Does not provide services to public 10 20 35 23 10 1 1 33 31 1365
2017 Provides services to public 6 31 34 12 11 2 4 25 39 100
2017 Does not provide services to public 10 21 34 21 11 1 2 33 32 1039
2014 Provides services to public 9 21 35 23 10 0 2 34 30 118
2014 Does not provide services to public 12 20 36 18 11 1 1 30 33 1171

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 7 9 38 33 13 1 0 46 16 166
2020 Does not provide services to public 6 14 32 31 16 0 1 47 20 1386
2019 Provides services to public 13 19 31 22 13 1 1 36 32 208
2019 Does not provide services to public 9 18 32 26 14 0 1 40 28 1462

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 41 14 13 2 0 0 71 15 167
2020 Does not provide services to public 27 39 15 13 5 1 0 67 18 1387
2019 Provides services to public 19 37 20 16 8 1 0 56 24 208
2019 Does not provide services to public 20 36 18 18 7 1 0 57 25 1454

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 67 21 5 4 3 1 0 88 7 166
2020 Does not provide services to public 58 24 7 7 3 1 0 83 10 1385
2019 Provides services to public 58 28 6 5 3 1 0 86 8 209
2019 Does not provide services to public 59 24 7 6 3 0 0 84 9 1451
2018 Provides services to public 52 25 8 9 6 0 0 77 15 146
2018 Does not provide services to public 54 27 7 8 4 0 0 81 12 1360
2017 Provides services to public 41 37 8 7 7 1 0 78 14 101
2017 Does not provide services to public 52 28 7 7 4 1 0 81 12 1039
2014 Provides services to public 40 35 9 7 8 2 0 76 15 119
2014 Does not provide services to public 56 25 7 7 5 0 0 82 11 1173

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 68 25 4 3 1 0 0 93 4 165
2020 Does not provide services to public 67 25 3 4 1 0 0 92 5 1375
2019 Provides services to public 66 26 4 3 2 0 0 91 5 209
2019 Does not provide services to public 62 28 5 4 1 0 0 90 5 1452
2018 Provides services to public 62 25 6 5 3 0 0 87 7 146
2018 Does not provide services to public 56 31 6 5 1 0 0 88 6 1357
2017 Provides services to public 44 37 8 7 5 0 0 80 12 101
2017 Does not provide services to public 51 35 7 5 2 0 0 86 7 1043
2014 Provides services to public 42 40 6 9 2 0 0 82 11 119
2014 Does not provide services to public 49 37 7 4 2 0 0 87 7 1172

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 55 34 4 5 1 1 0 90 6 164
2020 Does not provide services to public 59 30 6 2 1 1 0 90 4 1374
2019 Provides services to public 56 33 7 3 1 1 0 89 4 207
2019 Does not provide services to public 59 29 6 3 1 1 0 89 5 1456
2018 Provides services to public 49 33 12 2 3 1 0 83 5 145
2018 Does not provide services to public 54 34 7 3 1 0 0 88 4 1363

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 55 29 8 3 2 2 0 86 6 166
2020 Does not provide services to public 55 32 6 4 2 1 0 88 5 1377
2019 Provides services to public 55 34 7 1 1 0 0 90 3 209
2019 Does not provide services to public 54 32 8 3 2 0 0 87 5 1454
2018 Provides services to public 62 21 9 4 4 0 0 83 8 144
2018 Does not provide services to public 58 30 8 2 1 1 0 89 4 1362
2017 Provides services to public 45 43 3 5 2 2 0 90 7 101
2017 Does not provide services to public 51 36 7 3 2 1 0 88 5 1039
2014 Provides services to public 47 34 12 2 3 2 1 84 4 119
2014 Does not provide services to public 57 31 7 3 1 2 0 89 4 1173

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 57 25 10 4 2 1 1 84 6 166
2020 Does not provide services to public 56 28 8 3 1 3 1 87 4 1384
2019 Provides services to public 65 26 7 0 0 1 0 92 1 207
2019 Does not provide services to public 64 24 6 2 1 2 0 91 3 1457
2018 Provides services to public 65 19 10 2 3 2 0 85 5 143
2018 Does not provide services to public 60 26 8 2 1 2 1 88 3 1362
2017 Provides services to public 41 41 10 2 4 2 0 84 6 100
2017 Does not provide services to public 52 34 8 2 1 3 1 89 3 1042
2014 Provides services to public 48 34 7 3 3 4 1 86 6 118
2014 Does not provide services to public 56 28 8 2 1 4 1 89 3 1173

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 69 23 4 3 1 0 0 92 4 167
2020 Does not provide services to public 67 24 4 2 1 0 0 92 4 1386
2019 Provides services to public 65 26 5 2 1 1 0 92 3 208
2019 Does not provide services to public 65 25 6 3 2 0 0 89 5 1458
2018 Provides services to public 66 23 3 4 2 0 0 90 7 144
2018 Does not provide services to public 64 26 7 2 1 0 0 90 3 1358
2017 Provides services to public 55 32 7 4 3 0 0 86 7 101
2017 Does not provide services to public 57 30 7 4 2 0 0 87 5 1041
2014 Provides services to public 53 35 7 2 3 0 0 88 5 118
2014 Does not provide services to public 61 29 6 3 1 0 0 90 5 1173

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 61 24 4 2 1 5 2 92 3 166
2020 Does not provide services to public 61 18 8 3 2 5 3 87 5 1386

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 52 22 15 4 1 4 2 78 6 167
2020 Does not provide services to public 45 26 13 5 2 9 1 79 7 1389

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 60 27 5 1 1 4 1 92 3 167
2020 Does not provide services to public 59 24 6 4 2 3 2 87 7 1384

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Does not provide services to public 0 0 13 19 56 13 0 0 86 16

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 31 10 9 4 3 3 76 14 166
2020 Does not provide services to public 37 30 14 6 3 6 4 74 10 1385
2019 Provides services to public 34 31 15 8 5 3 3 70 14 209
2019 Does not provide services to public 40 29 11 8 3 4 4 75 13 1459
2018 Provides services to public 34 28 11 10 9 5 3 68 20 144
2018 Does not provide services to public 32 33 14 8 4 5 4 72 13 1363
2017 Provides services to public 29 25 17 16 11 1 1 55 27 100
2017 Does not provide services to public 31 32 14 9 7 5 3 68 17 1041
2014 Provides services to public 27 44 12 10 3 2 2 74 14 119
2014 Does not provide services to public 39 30 11 7 6 4 3 74 14 1171

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 52 31 9 5 1 1 1 84 7 167
2020 Does not provide services to public 54 31 7 3 2 1 1 87 5 1389
2019 Provides services to public 52 33 8 6 1 1 1 86 6 207
2019 Does not provide services to public 58 28 8 4 2 1 0 87 6 1460
2018 Provides services to public 50 32 11 3 4 1 0 82 7 146
2018 Does not provide services to public 52 33 8 3 2 1 1 86 5 1360
2017 Provides services to public 54 30 7 4 3 2 0 86 7 100
2017 Does not provide services to public 56 32 6 4 1 1 0 89 5 1039
2014 Provides services to public 52 33 8 3 1 2 1 87 4 119
2014 Does not provide services to public 60 27 6 4 2 1 1 89 5 1171

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 56 32 10 0 1 1 0 89 1 167
2020 Does not provide services to public 56 31 9 3 1 1 0 87 4 1386
2019 Provides services to public 53 31 11 3 1 0 0 85 4 209
2019 Does not provide services to public 55 29 10 4 2 0 0 84 6 1460
2018 Provides services to public 49 27 13 6 4 1 0 77 10 145
2018 Does not provide services to public 49 33 12 4 2 0 0 83 5 1359

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 22 17 8 4 12 3 65 15 166
2020 Does not provide services to public 34 26 14 10 6 9 2 66 18 1382
2019 Provides services to public 31 23 13 14 8 10 2 61 25 207
2019 Does not provide services to public 31 24 15 12 9 7 2 60 23 1463
2018 Provides services to public 26 20 19 15 11 8 1 50 29 146
2018 Does not provide services to public 26 27 16 13 9 8 1 58 24 1362
2017 Provides services to public 19 22 14 18 18 7 2 45 39 100
2017 Does not provide services to public 22 24 14 15 13 10 2 52 32 1042
2014 Provides services to public 25 22 21 14 7 8 2 53 23 118
2014 Does not provide services to public 29 23 15 12 11 9 2 58 25 1172

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 35 48 2 13 2 0 0 82 15 167
2020 Does not provide services to public 35 48 4 11 3 0 0 82 13 1387

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 37 38 9 13 3 0 0 75 16 167
2020 Does not provide services to public 39 39 8 12 2 0 0 78 14 1383
2019 Provides services to public 45 34 6 10 4 0 0 79 15 209
2019 Does not provide services to public 43 33 5 13 5 0 0 76 18 1457
2017 Provides services to public 36 31 3 17 14 0 0 66 31 101
2017 Does not provide services to public 36 34 7 15 9 0 0 69 24 1041
2014 Provides services to public 35 41 9 8 7 0 0 76 15 119
2014 Does not provide services to public 40 34 7 13 6 0 0 74 19 1170

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 52 29 8 9 1 0 1 81 11 165
2020 Does not provide services to public 56 30 7 5 2 0 0 86 7 1372
2019 Provides services to public 61 26 7 4 2 0 0 86 7 207
2019 Does not provide services to public 61 27 5 4 3 0 0 89 7 1446
2017 Provides services to public 48 37 9 2 3 1 0 86 5 101
2017 Does not provide services to public 60 29 5 4 1 0 0 90 5 1039
2014 Provides services to public 50 36 7 3 3 0 0 86 7 119
2014 Does not provide services to public 56 32 7 4 1 0 0 89 5 1171

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 67 17 6 6 3 1 1 85 9 166
2020 Does not provide services to public 75 13 4 2 1 1 2 92 4 1384
2017 Provides services to public 60 25 9 4 1 1 0 85 5 101
2017 Does not provide services to public 71 15 5 5 2 1 2 88 7 1041
2014 Provides services to public 56 26 6 5 4 0 3 85 9 119
2014 Does not provide services to public 71 14 4 4 3 1 3 89 7 1172

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 34 13 4 2 3 1 79 7 166
2020 Does not provide services to public 37 27 15 6 3 9 2 73 10 1386
2019 Provides services to public 40 22 18 9 5 6 1 66 15 208
2019 Does not provide services to public 34 26 17 7 3 10 2 69 12 1465

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 167
2020 Does not provide services to public 6 94 1387
2019 Provides services to public 8 92 209
2019 Does not provide services to public 8 92 1461
2018 Provides services to public 9 91 145
2018 Does not provide services to public 8 92 1363

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 53 47 17
2019 Does not provide services to public 48 52 127

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 45 55 17
2019 Does not provide services to public 59 41 127
2018 Provides services to public 61 39 14
2018 Does not provide services to public 51 49 108

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 12
2020 Does not provide services to public 10 90 84
2019 Provides services to public 0 100 17
2019 Does not provide services to public 5 95 127
2018 Provides services to public 0 100 14
2018 Does not provide services to public 12 88 108

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 12
2020 Does not provide services to public 0 100 84
2019 Provides services to public 0 100 17
2019 Does not provide services to public 0 100 127
2018 Provides services to public 0 100 14
2018 Does not provide services to public 0 100 108

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 17
2019 Does not provide services to public 6 94 127
2018 Provides services to public 0 100 14
2018 Does not provide services to public 4 96 108

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 12
2020 Does not provide services to public 0 100 84
2019 Provides services to public 0 100 17
2019 Does not provide services to public 0 100 127

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 43 57 12
2020 Does not provide services to public 37 63 84
2019 Provides services to public 31 69 17
2019 Does not provide services to public 33 67 127

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 35 65 17
2019 Does not provide services to public 35 65 127

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 37 63 17
2019 Does not provide services to public 50 50 127
2018 Provides services to public 45 55 14
2018 Does not provide services to public 45 55 109

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 37 63 17
2019 Does not provide services to public 45 55 127

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 48 52 14
2018 Does not provide services to public 34 66 109

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 39 61 12
2020 Does not provide services to public 53 47 84
2019 Provides services to public 35 65 17
2019 Does not provide services to public 50 50 127
2018 Provides services to public 47 53 14
2018 Does not provide services to public 48 52 109

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 29 71 17
2019 Does not provide services to public 35 65 127
2018 Provides services to public 37 63 14
2018 Does not provide services to public 31 69 109

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 12
2020 Does not provide services to public 0 100 84
2019 Provides services to public 0 100 17
2019 Does not provide services to public 0 100 127

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 37 63 14
2018 Does not provide services to public 12 88 109

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 12
2020 Does not provide services to public 15 85 84
2018 Provides services to public 0 100 14
2018 Does not provide services to public 8 92 109

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 49 51 17
2019 Does not provide services to public 47 53 127
2018 Provides services to public 45 55 14
2018 Does not provide services to public 41 59 109

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 17
2019 Does not provide services to public 12 88 127

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 39 61 12
2020 Does not provide services to public 56 44 84
2019 Provides services to public 65 35 17
2019 Does not provide services to public 61 39 127
2018 Provides services to public 58 42 14
2018 Does not provide services to public 55 45 109

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 45 55 14
2018 Does not provide services to public 27 73 109

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 12
2020 Does not provide services to public 13 87 84
2019 Provides services to public 0 100 17
2019 Does not provide services to public 13 87 127

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 17
2019 Does not provide services to public 10 90 127

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 12
2020 Does not provide services to public 17 83 84

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 10
2018 Does not provide services to public 11 89 106

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 10
2018 Does not provide services to public 9 91 106

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 10
2018 Does not provide services to public 20 80 106

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 10
2018 Does not provide services to public 12 88 106

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 10
2018 Does not provide services to public 9 91 106

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 13 16 6 4 27 7 60 16 167
2020 Does not provide services to public 23 15 13 6 3 32 8 63 15 1388
2019 Provides services to public 23 22 15 5 8 21 6 61 18 209
2019 Does not provide services to public 24 15 15 7 4 27 8 59 18 1464
2018 Provides services to public 24 17 17 9 10 19 5 54 24 147
2018 Does not provide services to public 21 18 18 6 4 27 6 57 16 1363
2017 Provides services to public 22 24 15 6 8 23 2 61 18 100
2017 Does not provide services to public 17 17 16 7 6 30 6 53 21 1043
2014 Provides services to public 18 28 15 4 4 25 6 66 12 119
2014 Does not provide services to public 23 20 15 6 4 26 6 63 15 1170

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 25 13 3 3 8 2 78 7 167
2020 Does not provide services to public 42 30 12 4 3 9 1 80 7 1388
2019 Provides services to public 45 27 14 4 3 6 1 78 7 209
2019 Does not provide services to public 45 28 13 4 3 6 1 78 8 1459
2018 Provides services to public 38 32 17 3 6 3 0 73 9 147
2018 Does not provide services to public 40 29 15 6 2 7 1 75 9 1362
2017 Provides services to public 31 36 10 5 6 11 1 76 12 99
2017 Does not provide services to public 34 35 15 6 3 6 1 74 10 1039
2014 Provides services to public 43 31 16 2 2 7 0 80 4 120
2014 Does not provide services to public 40 31 14 5 3 7 1 77 8 1170

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 6 94 166
2020 Does not provide services to public 5 95 1387
2019 Provides services to public 4 96 208
2019 Does not provide services to public 4 96 1463
2018 Provides services to public 6 94 147
2018 Does not provide services to public 5 95 1365

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 0 100 65

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 0 100 65

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 25 75 65

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 14 86 65

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 48 52 10
2020 Does not provide services to public 47 53 65

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 0 100 65

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 0 100 65

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 10 90 65

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 11 89 65

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 0 100 10
2020 Does not provide services to public 10 90 65

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 28 11 20 3 2 32 4 60 9 166
2020 Does not provide services to public 24 16 13 3 2 36 7 69 8 1385
2019 Provides services to public 26 18 18 3 2 26 9 67 6 209
2019 Does not provide services to public 26 13 17 4 2 31 7 63 9 1461
2018 Provides services to public 26 14 25 4 5 23 3 54 12 145
2018 Does not provide services to public 22 16 19 3 2 32 6 61 8 1360
2017 Provides services to public 26 21 14 2 3 27 8 71 8 101
2017 Does not provide services to public 19 16 16 3 2 37 7 62 9 1039
2014 Provides services to public 23 27 12 1 3 30 4 76 6 120
2014 Does not provide services to public 25 15 15 3 1 32 8 67 7 1172

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 45 27 15 2 2 7 1 79 4 167
2020 Does not provide services to public 44 29 11 3 2 9 1 82 5 1387
2019 Provides services to public 51 24 12 2 1 9 1 84 3 208
2019 Does not provide services to public 49 25 12 4 2 7 1 81 6 1461
2018 Provides services to public 41 32 15 4 5 3 0 76 9 145
2018 Does not provide services to public 43 29 14 3 2 9 1 79 5 1365
2017 Provides services to public 40 32 11 2 2 11 2 82 5 101
2017 Does not provide services to public 41 33 13 2 2 8 1 81 5 1043
2014 Provides services to public 37 36 10 2 1 14 1 85 3 119
2014 Does not provide services to public 42 29 12 3 1 11 1 81 5 1171

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 7 93 167
2020 Does not provide services to public 7 93 1385

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 11 89 167
2020 Does not provide services to public 9 91 1385
2019 Provides services to public 11 89 208
2019 Does not provide services to public 10 90 1463
2017 Provides services to public 16 84 101
2017 Does not provide services to public 14 86 1042
2014 Provides services to public 19 81 119
2014 Does not provide services to public 11 89 1169

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 56 44 18
2020 Does not provide services to public 60 40 119

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 88 12 17
2020 Does not provide services to public 84 16 119
2019 Provides services to public 92 8 24
2019 Does not provide services to public 83 17 157
2017 Provides services to public 81 19 16
2017 Does not provide services to public 72 28 150
2014 Provides services to public 73 27 22
2014 Does not provide services to public 80 20 125

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 67 27 0 7 0 0 0 93 7 15
2020 Does not provide services to public 49 36 5 8 1 1 0 86 9 100
2019 Provides services to public 75 18 0 7 0 0 0 93 7 21
2019 Does not provide services to public 43 40 5 10 1 0 1 84 12 129
2017 Provides services to public 38 46 0 8 8 0 0 85 15 13
2017 Does not provide services to public 56 30 4 6 4 0 1 87 9 108
2014 Provides services to public 45 34 6 16 0 0 0 79 16 16
2014 Does not provide services to public 56 31 5 6 1 0 0 88 7 100

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 64 23 5 3 1 2 2 91 4 167
2020 Does not provide services to public 62 24 6 2 1 2 2 90 4 1389
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 27 12 7 4 2 0 77 11 167
2020 Does not provide services to public 47 31 9 8 3 3 0 80 11 1384

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 57 32 5 4 1 1 0 90 5 167
2020 Does not provide services to public 51 35 6 7 2 0 0 85 8 1390

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 59 30 6 2 2 1 0 90 4 167
2020 Does not provide services to public 52 31 8 6 3 0 0 83 9 1384

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 55 22 14 6 2 1 0 77 8 166
2020 Does not provide services to public 46 32 12 6 2 0 1 80 8 1382

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 61 22 10 5 1 1 0 84 6 167
2020 Does not provide services to public 57 29 7 4 2 1 2 88 5 1389

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 82 11 2 0 0 4 1 97 0 165
2020 Does not provide services to public 77 12 3 0 0 5 2 96 1 1389

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 70 17 8 2 1 1 1 88 4 165
2020 Does not provide services to public 65 26 5 2 1 1 0 91 3 1385

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 65 25 4 2 3 1 0 91 5 166
2020 Does not provide services to public 65 22 6 4 2 0 0 87 7 1381

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 62 19 10 5 4 1 1 82 9 166
2020 Does not provide services to public 57 27 5 7 3 0 0 84 11 1386

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 95 5 44
2020 Does not provide services to public 95 5 366

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 23 38 12 19 8 0 0 62 27 42
2020 Does not provide services to public 22 33 18 19 7 1 1 55 27 350

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 51 33 7 5 2 2 0 86 7 166
2020 Does not provide services to public 52 34 8 3 1 2 0 87 5 1385
2019 Provides services to public 46 33 11 4 2 5 0 83 6 207
2019 Does not provide services to public 41 38 12 5 2 2 0 81 7 1463
2018 Provides services to public 46 27 16 4 4 3 0 76 8 146
2018 Does not provide services to public 41 40 11 4 1 3 0 84 5 1363
2017 Provides services to public 35 33 20 8 1 4 0 70 9 101
2017 Does not provide services to public 36 40 14 5 2 3 0 79 7 1042

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 55 24 7 8 5 1 0 80 13 167
2020 Does not provide services to public 50 27 8 9 5 1 0 78 14 1383

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 67 20 7 2 2 2 1 89 4 167
2020 Does not provide services to public 63 21 8 3 2 3 0 87 5 1383

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 31 13 3 5 1 0 79 8 167
2020 Does not provide services to public 46 32 12 6 3 1 0 79 9 1387
2019 Provides services to public 39 39 8 9 3 2 0 79 13 209
2019 Does not provide services to public 39 36 13 7 3 1 0 76 11 1460
2018 Provides services to public 42 28 16 4 7 3 0 72 12 147
2018 Does not provide services to public 36 38 14 8 2 2 0 76 10 1366
2017 Provides services to public 32 36 11 8 12 2 0 69 20 101
2017 Does not provide services to public 29 43 14 8 4 1 0 73 13 1041

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 41 42 10 5 0 0 2 85 5 44
2020 Does not provide services to public 33 49 6 9 2 0 1 83 11 366
2019 Provides services to public 54 34 4 6 2 0 0 88 8 45
2019 Does not provide services to public 30 45 11 7 2 3 2 79 10 383

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 26 16 14 9 0 1 61 24 166
2020 Does not provide services to public 24 33 23 11 8 0 0 58 19 1389

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 48 24 11 6 9 1 2 73 16 166
2020 Does not provide services to public 44 27 14 8 6 0 0 71 15 1388
2019 Provides services to public 36 25 18 7 13 0 1 62 20 209
2019 Does not provide services to public 29 29 19 11 11 0 1 58 22 1460
2018 Provides services to public 46 25 18 5 5 0 1 72 10 145
2018 Does not provide services to public 37 31 17 8 7 0 1 68 15 1364
2017 Provides services to public 47 28 15 3 5 0 2 77 8 100
2017 Does not provide services to public 46 29 13 5 6 0 1 76 11 1042

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 29 22 10 10 1 0 56 21 166
2020 Does not provide services to public 28 29 23 12 7 0 0 57 20 1386
2019 Provides services to public 29 29 21 12 9 0 0 59 21 209
2019 Does not provide services to public 28 34 21 12 6 0 0 62 17 1458
2018 Provides services to public 19 32 28 12 9 0 0 51 21 145
2018 Does not provide services to public 24 33 26 11 6 0 1 57 17 1365
2017 Provides services to public 19 38 23 15 6 0 0 57 21 101
2017 Does not provide services to public 22 36 24 11 6 0 1 59 16 1042

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 38 30 18 8 5 1 1 69 13 164
2020 Does not provide services to public 44 29 16 7 4 0 1 73 11 1382
2019 Provides services to public 41 29 19 7 3 0 1 70 11 206
2019 Does not provide services to public 43 30 17 6 3 0 1 74 9 1451
2018 Provides services to public 31 36 20 6 7 1 0 67 13 146
2018 Does not provide services to public 39 31 18 8 3 0 1 71 11 1356
2017 Provides services to public 33 33 18 8 6 0 3 68 14 101
2017 Does not provide services to public 37 35 16 8 2 0 2 73 11 1042

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 22 23 25 16 13 1 0 46 29 166
2020 Does not provide services to public 26 25 23 14 11 0 1 52 25 1379
2019 Provides services to public 19 24 25 15 16 1 0 44 31 209
2019 Does not provide services to public 22 26 23 16 11 0 1 49 28 1453
2018 Provides services to public 19 30 25 15 11 0 0 49 26 144
2018 Does not provide services to public 21 27 27 15 9 0 0 49 24 1357
2017 Provides services to public 23 24 24 21 9 0 0 47 30 101
2017 Does not provide services to public 19 32 25 15 8 0 1 51 24 1041

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 56 18 12 6 5 1 2 76 11 165
2020 Does not provide services to public 57 22 11 5 2 0 2 81 8 1379
2019 Provides services to public 61 21 5 6 2 1 5 87 8 205
2019 Does not provide services to public 61 23 8 3 2 0 3 87 5 1457
2018 Provides services to public 56 25 10 4 2 0 3 83 7 144
2018 Does not provide services to public 60 23 9 4 1 0 3 85 5 1363
2017 Provides services to public 58 22 8 1 3 0 9 87 4 101
2017 Does not provide services to public 55 26 10 2 1 0 5 86 4 1042

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 28 17 15 6 1 1 62 21 165
2020 Does not provide services to public 37 27 19 9 7 0 0 65 16 1387
2019 Provides services to public 50 26 14 6 4 0 0 76 10 209
2019 Does not provide services to public 45 30 14 7 4 0 0 75 11 1456
2018 Provides services to public 46 28 18 4 4 0 0 74 8 144
2018 Does not provide services to public 43 30 16 7 4 0 0 73 11 1361
2017 Provides services to public 36 34 20 6 3 0 2 71 9 101
2017 Does not provide services to public 36 35 16 8 4 0 0 72 12 1040

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 18 20 13 9 1 6 55 23 167
2020 Does not provide services to public 40 21 15 10 8 0 7 65 19 1389

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 40 29 16 9 4 1 0 70 14 165
2020 Does not provide services to public 39 33 17 7 4 0 0 72 11 1386
2019 Provides services to public 38 37 15 6 3 0 0 75 10 209
2019 Does not provide services to public 38 34 18 6 4 0 0 72 10 1460
2018 Provides services to public 32 33 23 7 4 1 0 66 11 147
2018 Does not provide services to public 33 36 19 8 3 1 0 70 11 1363
2017 Provides services to public 27 30 25 10 5 0 3 58 15 101
2017 Does not provide services to public 32 37 17 9 3 0 1 70 13 1041

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 30 32 21 9 7 1 1 63 16 165
2020 Does not provide services to public 31 33 20 11 4 0 0 65 15 1388
2019 Provides services to public 28 39 18 11 4 0 0 67 15 208
2019 Does not provide services to public 27 36 22 9 5 0 0 63 14 1461
2018 Provides services to public 25 36 20 13 6 0 0 61 19 147
2018 Does not provide services to public 26 37 22 11 5 0 0 62 16 1360
2017 Provides services to public 24 35 23 13 6 0 0 58 19 101
2017 Does not provide services to public 22 37 24 10 5 0 1 60 16 1041

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 33 30 21 9 5 1 0 63 15 167
2020 Does not provide services to public 35 31 18 10 5 0 0 67 15 1385
2019 Provides services to public 36 31 17 12 3 0 0 67 15 208
2019 Does not provide services to public 31 32 21 10 6 0 0 64 16 1461
2018 Provides services to public 33 28 23 11 4 1 0 61 15 145
2018 Does not provide services to public 29 34 21 11 5 0 0 63 16 1361
2017 Provides services to public 26 38 21 7 8 0 1 64 15 101
2017 Does not provide services to public 27 34 20 13 5 0 0 61 19 1042

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 49 27 13 5 5 1 1 76 11 167
2020 Does not provide services to public 52 26 12 7 3 0 0 78 10 1379
2019 Provides services to public 48 26 14 8 3 1 1 75 11 207
2019 Does not provide services to public 50 26 11 7 5 0 0 77 12 1460

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 26 29 20 13 11 1 0 56 24 166
2020 Does not provide services to public 28 33 22 11 5 0 0 62 16 1389

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 32 34 21 7 5 1 1 67 12 166
2020 Does not provide services to public 36 34 18 9 3 0 0 70 12 1387
2019 Provides services to public 42 33 16 7 2 0 0 75 9 208
2019 Does not provide services to public 38 33 17 8 2 0 1 72 11 1452
2018 Provides services to public 34 34 19 9 3 0 0 69 12 146
2018 Does not provide services to public 31 35 21 9 3 0 0 67 12 1353
2017 Provides services to public 25 44 13 11 5 0 2 71 16 100
2017 Does not provide services to public 29 38 20 8 3 0 1 68 12 1039

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 47 25 19 3 6 1 1 72 9 164
2020 Does not provide services to public 50 27 13 5 3 0 1 78 9 1378
2019 Provides services to public 60 22 7 6 4 0 0 83 10 208
2019 Does not provide services to public 58 20 11 6 4 0 1 79 10 1452
2018 Provides services to public 60 18 13 4 5 0 1 78 9 145
2018 Does not provide services to public 55 20 11 8 4 0 1 76 12 1354
2017 Provides services to public 57 17 8 8 8 0 3 76 16 101
2017 Does not provide services to public 47 23 15 8 6 0 0 71 14 1043

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 34 29 23 8 5 1 0 64 13 165
2020 Does not provide services to public 35 35 17 8 4 0 0 70 12 1375

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 73 16 5 1 2 1 2 92 3 165
2020 Does not provide services to public 78 11 4 2 1 0 4 93 3 1380
2019 Provides services to public 83 7 6 1 1 0 4 93 1 207
2019 Does not provide services to public 80 9 3 1 1 0 6 94 3 1454
2018 Provides services to public 71 15 8 3 1 0 3 88 4 147
2018 Does not provide services to public 78 10 5 2 2 0 3 91 4 1357

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 85 4 5 1 3 1 2 92 4 165
2020 Does not provide services to public 84 7 3 1 2 0 2 94 3 1382
2019 Provides services to public 80 11 4 2 1 0 1 92 3 209
2019 Does not provide services to public 79 10 6 2 2 0 2 91 4 1459
2018 Provides services to public 76 11 5 2 3 0 3 90 4 145
2018 Does not provide services to public 78 12 4 2 2 0 2 92 4 1358
2017 Provides services to public 68 13 6 2 6 0 5 86 8 101
2017 Does not provide services to public 79 10 3 3 2 0 2 92 5 1040

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 73 14 8 2 1 1 1 88 4 166
2020 Does not provide services to public 75 17 5 1 1 0 1 93 2 1379
2019 Provides services to public 65 24 7 3 1 0 0 89 4 209
2019 Does not provide services to public 66 24 6 2 1 0 1 91 3 1460
2018 Provides services to public 62 26 7 3 1 0 1 88 4 147
2018 Does not provide services to public 62 26 8 2 1 0 0 89 3 1364
2017 Provides services to public 56 24 13 3 3 0 1 81 6 101
2017 Does not provide services to public 60 28 7 2 2 0 1 88 4 1039

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 72 15 6 3 3 1 0 87 7 164
2020 Does not provide services to public 73 14 7 3 2 0 1 88 5 1382
2019 Provides services to public 66 18 8 5 2 0 1 85 7 209
2019 Does not provide services to public 66 17 9 5 2 0 1 84 7 1453
2018 Provides services to public 58 27 5 4 6 0 1 86 10 147
2018 Does not provide services to public 63 20 9 5 3 0 0 83 8 1365
2017 Provides services to public 58 20 12 5 5 0 1 78 10 101
2017 Does not provide services to public 64 22 7 4 3 0 1 87 7 1037

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 68 9 2 2 1 1 17 94 3 165
2020 Does not provide services to public 69 10 3 1 1 0 16 94 2 1384
2019 Provides services to public 68 10 3 1 1 0 17 95 1 208
2019 Does not provide services to public 64 11 4 1 0 0 20 93 2 1441
2018 Provides services to public 67 10 1 2 0 0 21 97 2 144
2018 Does not provide services to public 58 12 5 1 0 0 24 92 2 1352
2017 Provides services to public 62 10 3 2 1 0 22 93 4 100
2017 Does not provide services to public 58 13 3 1 1 0 25 94 2 1041

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 69 18 8 1 1 1 2 90 3 167
2020 Does not provide services to public 81 11 3 1 0 0 4 95 1 1383
2019 Provides services to public 76 16 4 1 0 0 2 94 1 206
2019 Does not provide services to public 78 11 3 1 0 0 5 95 2 1455
2018 Provides services to public 74 17 5 0 0 0 4 94 0 145
2018 Does not provide services to public 77 14 3 0 0 0 5 96 1 1362
2017 Provides services to public 80 9 4 2 0 0 5 94 2 100
2017 Does not provide services to public 75 13 3 1 0 0 8 95 1 1034

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 83 11 2 1 2 1 0 95 2 166
2020 Does not provide services to public 85 9 3 1 1 0 1 96 2 1386
2019 Provides services to public 87 9 2 1 0 0 1 98 1 209
2019 Does not provide services to public 86 6 3 2 1 0 1 94 3 1455
2018 Provides services to public 84 9 2 2 2 0 1 94 4 147
2018 Does not provide services to public 86 7 2 1 1 0 2 95 2 1367
2017 Provides services to public 83 8 2 2 2 0 3 94 4 101
2017 Does not provide services to public 83 11 2 1 1 0 2 96 2 1041

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 52 21 15 8 2 1 2 74 11 167
2020 Does not provide services to public 57 24 12 4 2 0 1 82 6 1385
2019 Provides services to public 66 27 5 1 0 0 1 93 1 209
2019 Does not provide services to public 63 25 7 3 1 0 1 89 4 1459
2018 Provides services to public 59 24 13 3 0 0 1 84 3 147
2018 Does not provide services to public 61 25 9 3 1 0 1 88 4 1364
2017 Provides services to public 61 26 8 1 0 1 3 91 1 101
2017 Does not provide services to public 57 28 11 2 1 0 2 86 3 1041

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 27 37 25 4 6 1 0 65 10 166
2020 Does not provide services to public 25 43 20 8 4 1 0 68 12 1388

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 17 31 38 10 4 1 0 48 13 167
2020 Does not provide services to public 18 36 31 11 3 0 0 54 15 1386
2019 Provides services to public 24 37 26 11 2 0 0 61 13 209
2019 Does not provide services to public 22 38 31 8 1 0 0 61 9 1464
2018 Provides services to public 18 40 28 5 8 0 0 59 13 147
2018 Does not provide services to public 23 38 29 8 2 0 0 61 10 1364
2017 Provides services to public 16 28 42 8 5 1 1 45 13 101
2017 Does not provide services to public 15 40 35 8 3 0 0 55 11 1043

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 7 23 36 19 13 1 0 33 30 167
2020 Does not provide services to public 9 17 35 26 13 0 0 39 26 1385
2019 Provides services to public 8 14 37 28 13 0 0 41 22 209
2019 Does not provide services to public 5 15 36 27 16 0 0 44 21 1459
2018 Provides services to public 9 14 36 25 16 0 0 41 23 146
2018 Does not provide services to public 5 14 37 29 15 0 0 44 19 1359
2017 Provides services to public 9 18 35 28 11 0 0 39 27 101
2017 Does not provide services to public 4 14 39 28 15 0 0 43 18 1043
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 24 55 20 1 70 30 167
2020 Does not provide services to public 32 46 22 1 59 41 1390

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Provides services to public 35 65 40
2020 Does not provide services to public 42 58 447

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 55 11 9 6 6 3 10 77 13 165
2020 Does not provide services to public 57 16 8 4 4 2 9 83 9 1389
2019 Provides services to public 58 14 6 7 9 2 4 77 17 207
2019 Does not provide services to public 51 17 10 6 7 1 9 75 14 1458
2018 Provides services to public 63 7 9 8 5 0 8 77 14 147
2018 Does not provide services to public 59 15 7 5 4 1 9 82 10 1363

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 18 19 13 17 31 0 3 38 49 40
2020 Does not provide services to public 20 26 12 21 18 0 3 48 40 446

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Provides services to public 10 14 3 24 28 3 18 31 66 40
2020 Does not provide services to public 13 14 11 15 15 2 29 39 45 447
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