2020 Public Service Employee Survey Results by Theme for Communications Security Establishment Canada by Question 110. What is your first official language?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 49 34 8 6 2 0 0 83 9 1147
2020 First official language - French 52 30 9 6 3 0 0 82 9 406
2019 First official language - English 53 33 6 5 2 0 0 86 7 1226
2019 First official language - French 51 33 9 4 3 0 0 84 7 444
2018 First official language - English 48 38 7 5 2 0 0 86 7 1119
2018 First official language - French 49 34 9 5 3 0 0 83 8 385
2017 First official language - English 49 36 5 6 3 0 0 86 9 830
2017 First official language - French 43 40 9 3 4 0 0 83 7 314
2014 First official language - English 48 38 6 5 2 0 0 86 8 930
2014 First official language - French 42 41 9 6 3 0 0 82 9 357

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 44 36 9 8 4 0 0 80 11 1146
2020 First official language - French 46 35 9 7 3 0 0 81 10 406
2019 First official language - English 44 35 9 8 4 0 0 79 12 1223
2019 First official language - French 42 35 12 6 5 0 0 77 11 443
2018 First official language - English 41 37 10 8 4 0 0 79 12 1116
2018 First official language - French 42 35 10 9 3 0 0 77 13 385
2017 First official language - English 39 37 9 10 5 0 0 76 14 829
2017 First official language - French 35 37 14 11 3 0 0 72 14 313

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 63 27 7 2 1 0 0 90 3 1144
2020 First official language - French 61 27 9 2 1 0 0 88 3 405
2019 First official language - English 64 27 6 2 1 0 0 91 3 1215
2019 First official language - French 62 27 9 1 1 0 0 89 2 442
2018 First official language - English 63 27 7 2 1 0 0 90 3 1104
2018 First official language - French 61 27 8 2 1 0 0 88 4 383
2017 First official language - English 64 27 5 3 1 0 0 92 3 825
2017 First official language - French 58 32 10 1 0 0 0 89 1 313
2014 First official language - English 72 22 5 1 1 0 0 93 2 930
2014 First official language - French 67 27 4 2 0 0 0 94 2 357

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 56 30 8 4 2 0 0 86 6 1147
2020 First official language - French 53 33 8 4 2 0 0 87 6 404
2019 First official language - English 57 31 6 3 2 0 0 89 5 1223
2019 First official language - French 56 31 8 3 2 0 0 86 6 444
2018 First official language - English 54 34 7 3 2 0 0 88 5 1118
2018 First official language - French 56 31 8 2 2 0 0 87 5 383
2017 First official language - English 53 33 7 4 3 0 0 86 7 826
2017 First official language - French 51 36 8 3 2 0 0 87 5 313
2014 First official language - English 57 32 6 3 2 0 0 88 6 929
2014 First official language - French 49 38 7 3 2 0 0 87 6 356

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 63 25 7 4 1 0 0 88 5 1145
2020 First official language - French 71 18 6 2 1 1 0 91 4 402
2019 First official language - English 63 23 7 4 3 0 0 86 7 1220
2019 First official language - French 66 20 7 4 3 0 0 87 7 443
2018 First official language - English 62 25 9 3 1 0 0 87 4 1124
2018 First official language - French 66 20 11 1 2 0 0 86 3 384
2017 First official language - English 59 25 9 5 2 0 0 84 7 828
2017 First official language - French 52 32 10 3 3 0 0 84 6 315
2014 First official language - English 58 27 8 5 2 0 0 85 7 930
2014 First official language - French 53 29 11 3 3 1 0 83 6 357

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 59 28 6 5 2 0 0 87 7 1135
2020 First official language - French 67 23 6 3 1 0 0 90 4 403
2019 First official language - English 59 27 7 5 2 0 0 86 7 1221
2019 First official language - French 62 25 6 5 3 0 0 87 8 444
2018 First official language - English 57 29 8 5 2 0 0 86 6 1123
2018 First official language - French 62 25 9 3 1 0 0 87 4 383
2017 First official language - English 54 28 9 6 2 0 0 83 8 828
2017 First official language - French 49 35 10 4 2 0 0 84 6 315
2014 First official language - English 53 30 8 6 3 0 0 84 8 930
2014 First official language - French 51 33 10 3 2 1 0 84 6 356

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 58 23 9 5 3 2 0 82 8 1147
2020 First official language - French 68 16 8 5 2 1 1 85 7 406
2019 First official language - English 59 21 10 6 3 1 0 81 9 1224
2019 First official language - French 59 20 9 5 5 2 0 80 10 445
2018 First official language - English 57 22 11 6 3 1 0 80 9 1126
2018 First official language - French 59 20 11 5 3 2 0 80 9 385
2017 First official language - English 55 22 11 5 4 2 0 79 10 828
2017 First official language - French 50 23 12 8 5 3 0 75 13 314
2014 First official language - English 55 22 9 6 5 3 0 80 11 930
2014 First official language - French 49 25 12 5 6 3 0 76 11 357
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 65 21 7 3 1 1 2 88 4 1148
2020 First official language - French 65 22 8 2 1 1 2 89 3 406
2019 First official language - English 64 21 9 2 1 1 2 87 3 1224
2019 First official language - French 59 23 11 3 2 1 2 84 5 445

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 58 26 7 6 3 0 0 84 8 1147
2020 First official language - French 56 28 6 7 2 0 1 85 9 405
2019 First official language - English 55 26 8 7 3 0 0 82 10 1219
2019 First official language - French 46 32 9 9 4 0 0 78 13 444
2018 First official language - English 51 31 7 7 3 0 0 82 10 1122
2018 First official language - French 46 33 10 6 3 1 1 81 9 385
2017 First official language - English 48 33 8 7 4 0 0 81 11 827
2017 First official language - French 44 34 12 5 4 0 1 78 10 315
2014 First official language - English 49 30 8 7 4 1 0 80 12 931
2014 First official language - French 43 38 9 7 3 0 0 81 10 357

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 66 21 5 5 3 0 0 87 8 1150
2020 First official language - French 66 21 6 4 2 0 0 87 7 406
2019 First official language - English 59 25 7 6 3 0 0 84 9 1224
2019 First official language - French 53 24 11 8 4 0 0 78 11 445
2018 First official language - English 54 26 9 6 4 0 0 81 10 1122
2018 First official language - French 53 27 9 6 5 1 1 80 11 382
2017 First official language - English 56 26 7 7 3 0 0 83 10 827
2017 First official language - French 53 28 11 4 4 0 0 82 8 314
2014 First official language - English 57 26 7 7 3 0 0 83 10 931
2014 First official language - French 50 34 9 5 1 1 0 84 7 355

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 26 11 7 3 7 0 77 11 1147
2020 First official language - French 46 29 11 3 2 8 0 82 6 406
2019 First official language - English 40 29 11 9 4 6 0 74 14 1225
2019 First official language - French 39 30 14 9 3 5 0 73 13 443
2018 First official language - English 33 33 15 8 4 6 0 70 14 1125
2018 First official language - French 33 32 18 9 2 6 0 70 12 385
2017 First official language - English 28 33 13 12 7 7 0 65 21 828
2017 First official language - French 23 35 16 12 5 8 0 63 20 315
2014 First official language - English 36 31 10 10 6 6 0 72 17 930
2014 First official language - French 25 39 18 10 2 7 0 68 13 356

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 39 32 12 10 5 2 0 72 16 1146
2020 First official language - French 44 32 15 4 2 2 0 78 6 406
2019 First official language - English 34 32 14 12 6 2 0 67 19 1221
2019 First official language - French 34 33 16 9 6 2 0 68 15 443
2018 First official language - English 28 36 15 13 6 2 0 65 19 1121
2018 First official language - French 34 31 18 8 5 3 0 68 13 386
2017 First official language - English 26 35 14 15 9 1 0 62 24 825
2017 First official language - French 22 35 19 17 5 2 0 59 22 315
2014 First official language - English 32 33 11 15 7 2 0 67 22 931
2014 First official language - French 23 41 21 10 3 2 0 65 13 357

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 27 33 15 14 7 4 0 62 22 1145
2020 First official language - French 32 33 17 12 2 4 0 68 15 406
2019 First official language - English 21 32 18 16 9 4 0 56 26 1224
2019 First official language - French 22 34 20 13 8 3 0 58 22 441
2018 First official language - English 17 32 20 18 8 5 0 51 28 1121
2018 First official language - French 23 33 21 13 5 5 0 59 19 386
2017 First official language - English 16 32 16 21 10 5 0 50 32 830
2017 First official language - French 14 34 23 18 6 5 0 50 25 315
2014 First official language - English 20 32 16 19 9 5 0 54 29 930
2014 First official language - French 17 39 21 16 3 5 0 58 20 357

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 25 35 13 16 10 2 0 61 26 1150
2020 First official language - French 27 36 15 14 5 3 0 65 19 406
2019 First official language - English 19 31 17 20 11 3 0 51 32 1224
2019 First official language - French 15 33 18 23 10 1 0 49 33 444
2018 First official language - English 14 34 17 21 12 2 0 49 34 1126
2018 First official language - French 19 32 21 18 6 3 0 53 25 386
2017 First official language - English 12 31 13 26 15 2 0 44 42 827
2017 First official language - French 13 31 18 23 12 3 0 46 36 314
2014 First official language - English 19 31 14 22 12 2 0 51 35 928
2014 First official language - French 16 35 22 19 7 1 0 51 26 357
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 38 9 9 4 1 0 77 14 1146
2020 First official language - French 40 39 9 8 3 0 0 80 11 406
2019 First official language - English 37 37 11 10 5 0 0 74 15 1225
2019 First official language - French 37 37 12 9 4 0 0 74 14 443
2018 First official language - English 34 38 13 10 5 0 0 71 15 1120
2018 First official language - French 33 33 16 11 6 0 0 67 17 384
2017 First official language - English 34 38 10 12 6 0 0 72 18 830
2017 First official language - French 30 38 16 11 5 0 0 68 16 313
2014 First official language - English 36 37 12 9 6 0 0 73 15 929
2014 First official language - French 33 37 17 8 4 0 0 70 13 357

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 32 44 9 11 4 0 0 76 15 1141
2020 First official language - French 37 39 12 8 4 0 0 76 12 405
2019 First official language - English 32 42 10 12 5 0 0 74 17 1218
2019 First official language - French 32 42 13 8 4 0 0 74 12 440
2018 First official language - English 28 43 12 11 5 0 0 71 16 1122
2018 First official language - French 31 40 17 9 3 0 0 71 12 385
2017 First official language - English 29 42 10 15 4 0 0 71 19 830
2017 First official language - French 30 41 15 11 4 0 0 71 14 313

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 48 31 9 7 4 0 0 80 11 1148
2020 First official language - French 52 26 11 6 4 1 0 79 9 405
2019 First official language - English 49 29 9 7 4 0 1 79 11 1225
2019 First official language - French 43 30 14 7 6 0 0 73 13 446
2018 First official language - English 42 33 11 8 4 0 0 76 13 1122
2018 First official language - French 41 35 11 6 5 1 1 78 11 385
2017 First official language - English 41 36 9 9 5 0 0 77 14 829
2017 First official language - French 37 35 14 11 3 1 1 72 14 315
2014 First official language - English 43 35 11 6 4 0 0 79 10 931
2014 First official language - French 37 40 11 8 3 1 0 78 11 357

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 40 37 10 10 2 0 0 78 12 1142
2020 First official language - French 49 31 9 8 2 0 1 81 10 405
2019 First official language - English 42 36 8 10 4 0 0 78 14 1214
2019 First official language - French 40 38 11 5 6 0 0 78 11 442
2018 First official language - English 32 46 7 10 3 1 0 79 14 1124
2018 First official language - French 39 35 11 11 3 0 1 75 14 385
2017 First official language - English 35 42 9 10 4 0 0 78 13 830
2017 First official language - French 38 41 9 8 4 0 0 80 12 314
2014 First official language - English 39 37 9 11 4 0 0 76 15 930
2014 First official language - French 38 39 10 9 4 0 0 77 13 357

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 62 21 7 4 3 2 1 86 7 1145
2020 First official language - French 61 20 10 4 2 1 1 83 7 405

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 36 36 12 9 6 1 0 73 15 1144
2020 First official language - French 45 34 11 7 4 0 0 79 10 403
2019 First official language - English 35 33 12 13 7 1 0 68 20 1221
2019 First official language - French 36 35 13 10 4 2 0 72 14 444
2018 First official language - English 30 36 14 12 7 1 0 67 19 1116
2018 First official language - French 34 33 15 11 6 1 0 68 17 382
2017 First official language - English 26 40 11 13 9 1 0 67 22 830
2017 First official language - French 28 38 13 13 6 2 0 68 19 313
2014 First official language - English 36 32 13 11 7 1 0 69 18 931
2014 First official language - French 29 45 12 11 2 1 0 74 13 356

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 35 31 13 9 9 1 2 68 19 1148
2020 First official language - French 38 32 11 11 5 1 2 72 16 405
2019 First official language - English 35 29 12 10 10 1 2 67 21 1221
2019 First official language - French 34 33 13 10 9 1 1 68 19 445
2018 First official language - English 31 30 12 14 11 1 2 63 25 1119
2018 First official language - French 34 24 14 15 9 2 1 60 25 381
2017 First official language - English 24 32 12 15 14 2 2 58 30 828
2017 First official language - French 20 33 17 16 11 1 2 55 28 314
2014 First official language - English 32 27 12 14 12 1 2 61 27 930
2014 First official language - French 26 37 14 11 9 2 2 65 20 357

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 59 23 9 3 3 0 2 84 6 1150
2020 First official language - French 62 23 7 3 3 0 2 87 6 406
2019 First official language - English 64 21 8 3 1 0 3 87 4 1224
2019 First official language - French 61 23 9 2 2 0 2 86 4 446

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 61 22 9 3 2 1 2 85 5 1149
2020 First official language - French 66 18 9 3 1 0 2 87 4 405
2019 First official language - English 58 23 11 3 2 1 3 84 5 1219
2019 First official language - French 67 17 8 3 2 0 2 86 5 446

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 82 6 4 1 2 3 3 93 3 1146
2020 First official language - French 84 8 3 1 1 1 3 95 1 404
2019 First official language - English 83 5 4 1 1 2 3 94 2 1220
2019 First official language - French 80 8 5 1 1 2 3 92 3 442

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 82 7 2 1 1 1 5 96 2 1147
2020 First official language - French 83 7 3 0 0 1 5 96 1 405
2019 First official language - English 85 4 2 0 1 1 7 97 1 1218
2019 First official language - French 81 5 3 0 1 1 10 96 1 445

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 49 34 7 6 3 0 0 83 10 1137
2020 First official language - French 49 33 10 5 3 0 0 82 8 405
2019 First official language - English 47 35 6 8 4 0 0 82 11 1219
2019 First official language - French 41 34 12 7 5 0 0 75 12 441
2018 First official language - English 44 40 7 6 3 0 0 84 9 1120
2018 First official language - French 44 37 9 7 3 0 0 81 10 385
2017 First official language - English 44 39 7 7 3 0 0 83 10 826
2017 First official language - French 40 34 13 10 3 0 0 74 13 310
2014 First official language - English 39 41 9 6 5 0 0 81 11 931
2014 First official language - French 33 46 8 10 3 0 0 78 13 357

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 57 29 8 4 2 0 0 86 7 1145
2020 First official language - French 54 33 8 3 2 0 0 86 5 403
2019 First official language - English 53 32 8 4 3 0 0 85 7 1224
2019 First official language - French 49 32 8 7 4 0 0 81 11 441
2018 First official language - English 53 32 8 4 2 0 0 85 7 1110
2018 First official language - French 52 31 9 6 2 0 0 83 8 383
2017 First official language - English 53 33 6 6 2 0 0 86 8 825
2017 First official language - French 49 31 13 6 2 0 0 80 7 312
2014 First official language - English 54 29 8 6 3 0 0 83 9 931
2014 First official language - French 44 35 10 8 3 0 0 79 11 357

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 42 40 9 6 3 0 0 82 9 1142
2020 First official language - French 47 33 10 8 1 0 1 81 9 403
2019 First official language - English 44 36 9 7 2 1 0 81 10 1205
2019 First official language - French 43 35 12 8 2 0 0 78 10 437
2018 First official language - English 42 38 10 6 3 0 0 81 9 1119
2018 First official language - French 46 33 9 7 4 1 0 80 11 382
2017 First official language - English 44 36 8 7 3 0 0 82 10 826
2017 First official language - French 38 39 12 8 2 0 0 78 11 313
2014 First official language - English 47 34 9 6 3 0 0 82 9 931
2014 First official language - French 40 37 13 8 2 0 0 77 10 357

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 39 43 9 5 2 1 0 84 8 1147
2020 First official language - French 43 36 12 5 0 4 0 82 6 405
2019 First official language - English 37 44 10 5 2 1 0 82 8 1225
2019 First official language - French 34 44 13 5 2 2 0 79 7 446
2018 First official language - English 35 42 15 5 3 1 0 78 8 1122
2018 First official language - French 37 34 17 6 2 3 0 73 9 381
2017 First official language - English 31 43 15 7 3 1 0 75 10 828
2017 First official language - French 28 42 15 9 3 3 0 72 12 315

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 60 26 6 5 3 0 0 85 8 1147
2020 First official language - French 67 21 5 5 2 0 0 88 7 402
2019 First official language - English 65 25 4 3 3 0 0 90 6 1223
2019 First official language - French 58 27 8 5 2 0 1 85 7 443
2018 First official language - English 61 28 6 4 2 0 0 89 6 1124
2018 First official language - French 61 24 8 4 3 0 0 85 7 386
2017 First official language - English 60 28 5 5 2 0 0 88 7 830
2017 First official language - French 52 32 7 5 2 0 1 86 7 314
2014 First official language - English 59 26 7 5 2 1 0 86 7 930
2014 First official language - French 54 29 9 3 2 1 2 85 6 357

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 39 33 17 5 5 0 1 73 10 1145
2020 First official language - French 44 31 12 10 3 0 0 75 13 406
2019 First official language - English 46 29 15 7 3 0 0 76 9 1224
2019 First official language - French 40 34 15 8 3 0 0 74 11 442
2018 First official language - English 42 33 13 7 3 0 1 76 10 1125
2018 First official language - French 44 33 15 5 3 0 0 77 8 386
2017 First official language - English 44 34 13 6 2 0 1 79 8 830
2017 First official language - French 42 38 11 5 2 0 1 81 7 315
2014 First official language - English 39 39 13 5 2 0 1 79 7 931
2014 First official language - French 44 36 14 4 1 0 1 81 5 357

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 45 55 1149
2020 First official language - French 45 55 406

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 76 10 4 1 1 2 6 94 2 1150
2020 First official language - French 72 14 4 1 1 2 5 94 2 405

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 First official language - English 24 44 32 1150
2020 First official language - French 26 45 29 405
2019 First official language - English 26 40 34 1227
2019 First official language - French 24 50 27 446
2018 First official language - English 26 43 30 1126
2018 First official language - French 25 48 28 387
2017 First official language - English 25 44 31 829
2017 First official language - French 22 49 29 315
2014 First official language - English 24 46 30 930
2014 First official language - French 25 48 27 357

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 First official language - English 10 63 18 3 1 5 284
2020 First official language - French 13 70 11 3 0 4 108
2019 First official language - English 12 59 8 5 11 5 316
2019 First official language - French 9 67 13 4 0 7 109
2018 First official language - English 15 53 15 6 7 4 300
2018 First official language - French 16 61 10 6 1 6 95
2017 First official language - English 18 56 13 6 3 4 205
2017 First official language - French 17 58 13 4 1 6 69
2014 First official language - English 14 52 17 8 9999 8 223
2014 First official language - French 18 54 19 5 9999 5 87
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 56 32 6 4 2 0 0 88 6 1144
2020 First official language - French 57 31 7 3 2 0 0 88 5 404
2019 First official language - English 56 32 6 4 2 0 0 88 6 1223
2019 First official language - French 54 31 8 4 2 0 0 86 6 439
2018 First official language - English 56 33 6 3 2 0 0 89 5 1123
2018 First official language - French 59 32 4 3 1 0 0 92 4 385
2017 First official language - English 51 34 7 6 2 0 0 85 8 829
2017 First official language - French 46 37 11 3 3 0 0 83 6 312
2014 First official language - English 55 33 6 5 2 0 0 88 7 931
2014 First official language - French 47 41 8 3 1 0 0 88 4 357

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 44 40 7 7 2 0 0 84 9 1148
2020 First official language - French 44 42 9 4 1 0 0 87 5 405
2019 First official language - English 41 37 10 9 2 1 0 79 11 1227
2019 First official language - French 38 42 10 6 3 0 0 80 9 443
2018 First official language - English 38 39 13 7 2 0 0 78 9 1119
2018 First official language - French 38 42 12 5 1 0 0 81 7 382
2017 First official language - English 34 39 11 10 5 0 0 74 15 826
2017 First official language - French 30 44 15 7 4 0 0 74 11 315
2014 First official language - English 37 39 12 7 4 1 0 77 11 931
2014 First official language - French 35 44 10 7 3 1 0 79 11 356

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 9 21 37 22 10 0 1 33 30 1149
2020 First official language - French 6 21 40 24 7 1 1 32 27 405
2019 First official language - English 8 21 37 23 10 1 0 33 30 1219
2019 First official language - French 8 24 34 26 7 0 0 33 33 444
2018 First official language - English 6 23 38 21 10 1 1 32 30 1122
2018 First official language - French 8 23 34 26 8 0 0 34 32 386
2017 First official language - English 8 21 42 19 8 0 2 27 30 827
2017 First official language - French 7 23 42 15 10 1 1 26 31 313
2014 First official language - English 8 22 40 20 9 0 1 29 30 928
2014 First official language - French 11 23 40 18 8 0 1 26 34 356

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 6 11 24 32 26 0 1 59 17 1145
2020 First official language - French 6 12 21 35 23 2 2 60 18 402
2019 First official language - English 7 17 25 27 22 1 1 50 24 1218
2019 First official language - French 8 15 26 30 19 1 1 50 23 444
2018 First official language - English 5 15 30 28 20 1 1 49 20 1110
2018 First official language - French 4 17 29 29 19 1 1 49 21 385
2017 First official language - English 6 15 29 26 19 2 2 47 22 826
2017 First official language - French 5 14 25 31 22 1 2 55 20 313
2014 First official language - English 5 13 25 32 22 1 2 55 19 928
2014 First official language - French 3 13 34 32 15 1 2 48 17 355

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 11 19 30 26 12 1 1 39 30 1146
2020 First official language - French 8 18 37 24 10 2 2 35 27 404
2019 First official language - English 10 22 32 20 14 1 1 34 33 1220
2019 First official language - French 10 22 32 21 11 1 2 33 34 444
2018 First official language - English 12 21 31 22 11 1 1 34 34 1114
2018 First official language - French 10 20 37 21 10 1 2 32 30 385
2017 First official language - English 11 23 33 21 10 1 2 32 35 828
2017 First official language - French 12 24 33 17 10 1 3 28 37 313
2014 First official language - English 13 22 32 20 12 1 1 32 36 930
2014 First official language - French 15 30 36 10 7 2 1 17 46 357

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 4 7 26 39 24 0 1 63 11 1143
2020 First official language - French 5 11 30 31 20 1 1 52 17 399
2019 First official language - English 3 9 25 36 26 0 1 62 12 1210
2019 First official language - French 4 12 30 34 18 0 1 52 17 443
2018 First official language - English 3 9 27 35 24 1 1 60 12 1113
2018 First official language - French 4 12 31 32 19 0 2 52 16 383
2017 First official language - English 3 8 29 37 21 0 2 60 10 822
2017 First official language - French 3 12 34 32 16 1 3 49 15 313
2014 First official language - English 3 8 28 35 24 0 2 61 11 926
2014 First official language - French 6 13 34 34 11 1 1 46 20 357

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 11 20 28 23 16 1 1 40 32 1148
2020 First official language - French 13 17 27 23 17 2 2 42 31 405
2019 First official language - English 12 20 27 21 17 1 1 39 33 1218
2019 First official language - French 13 23 31 17 14 1 1 32 36 445
2018 First official language - English 11 21 28 23 15 1 1 39 32 1116
2018 First official language - French 11 21 29 21 15 1 1 37 33 386
2017 First official language - English 10 21 31 19 16 1 2 36 32 823
2017 First official language - French 10 20 29 21 16 1 3 39 31 314
2014 First official language - English 9 18 29 25 17 1 2 43 27 929
2014 First official language - French 12 17 31 24 13 1 2 38 30 355

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 6 11 24 30 25 2 2 58 17 1144
2020 First official language - French 7 13 23 27 24 3 3 54 21 403
2019 First official language - English 9 16 26 25 21 2 2 47 26 1212
2019 First official language - French 8 18 26 28 17 2 1 47 27 444
2018 First official language - English 6 15 28 27 20 2 1 49 21 1109
2018 First official language - French 7 13 27 31 18 2 1 51 21 383
2017 First official language - English 5 11 30 29 19 2 3 51 18 828
2017 First official language - French 6 16 28 27 20 2 3 49 23 313
2014 First official language - English 3 7 25 35 26 2 3 63 10 927
2014 First official language - French 5 11 28 29 24 2 1 54 17 356

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 10 19 30 26 14 1 1 40 29 1142
2020 First official language - French 9 13 35 26 13 2 2 40 23 403
2019 First official language - English 10 18 33 22 14 1 1 37 29 1219
2019 First official language - French 9 19 37 22 10 1 1 33 29 445
2018 First official language - English 10 21 35 22 10 1 1 34 31 1121
2018 First official language - French 9 17 36 24 10 1 1 35 27 386
2017 First official language - English 10 23 34 20 11 1 2 32 33 825
2017 First official language - French 8 21 34 22 10 2 2 34 30 315
2014 First official language - English 13 21 34 20 11 1 1 31 35 930
2014 First official language - French 9 20 43 17 10 1 1 28 29 356

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 6 15 32 31 15 0 1 46 21 1148
2020 First official language - French 5 11 34 29 19 1 1 49 16 403
2019 First official language - English 9 19 33 24 14 0 1 38 29 1225
2019 First official language - French 10 17 29 29 13 1 0 43 27 444

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 26 38 15 14 6 1 0 65 20 1147
2020 First official language - French 31 41 16 8 2 1 0 73 11 406
2019 First official language - English 20 35 18 19 7 1 0 56 26 1220
2019 First official language - French 19 41 18 14 8 1 0 61 22 441

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 57 25 7 8 3 1 0 82 11 1146
2020 First official language - French 66 22 7 4 1 1 0 88 5 404
2019 First official language - English 60 24 6 7 2 0 0 84 9 1216
2019 First official language - French 58 25 9 4 4 0 0 83 8 443
2018 First official language - English 53 27 7 8 4 0 0 80 12 1121
2018 First official language - French 56 26 7 6 5 0 0 82 11 383
2017 First official language - English 52 29 6 7 5 1 0 82 12 826
2017 First official language - French 50 29 8 9 3 1 0 80 12 315
2014 First official language - English 57 24 7 6 5 1 0 81 11 932
2014 First official language - French 49 32 6 8 5 1 0 81 13 357

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 66 26 3 4 1 0 0 92 5 1139
2020 First official language - French 71 21 3 3 1 1 0 93 3 400
2019 First official language - English 63 28 4 4 1 0 0 91 5 1215
2019 First official language - French 61 28 6 3 2 0 0 89 4 445
2018 First official language - English 56 31 6 5 1 0 0 88 6 1118
2018 First official language - French 58 30 6 4 2 0 0 88 6 383
2017 First official language - English 51 35 6 6 3 0 0 85 9 830
2017 First official language - French 50 35 9 4 2 0 0 86 5 315
2014 First official language - English 51 35 7 4 3 0 0 86 7 932
2014 First official language - French 43 42 6 6 2 0 0 86 8 356

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 58 32 6 3 1 1 0 91 4 1138
2020 First official language - French 59 29 8 3 1 1 0 88 4 399
2019 First official language - English 60 29 6 3 1 1 0 90 4 1220
2019 First official language - French 55 31 8 4 2 1 0 86 6 442
2018 First official language - English 54 34 7 3 1 0 0 89 4 1124
2018 First official language - French 51 34 10 3 2 1 0 85 5 382

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 52 33 7 4 2 1 0 87 6 1138
2020 First official language - French 63 28 4 2 2 2 0 92 4 404
2019 First official language - English 54 33 8 3 2 1 0 87 5 1219
2019 First official language - French 56 30 8 4 2 0 0 87 6 443
2018 First official language - English 58 30 7 2 1 1 0 89 4 1120
2018 First official language - French 61 26 9 2 1 1 0 88 3 384
2017 First official language - English 51 36 6 4 2 1 0 88 6 828
2017 First official language - French 49 38 9 3 0 1 0 88 3 313
2014 First official language - English 59 29 7 3 1 1 0 88 5 932
2014 First official language - French 50 37 7 2 0 3 0 90 2 357

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 54 28 9 3 1 3 1 86 5 1143
2020 First official language - French 62 25 6 3 1 4 0 90 3 406
2019 First official language - English 64 24 6 2 1 2 0 91 3 1217
2019 First official language - French 64 27 6 2 0 1 0 92 2 446
2018 First official language - English 60 25 8 2 1 3 1 88 4 1121
2018 First official language - French 64 24 9 1 1 2 0 89 2 382
2017 First official language - English 51 33 9 2 1 3 1 87 4 828
2017 First official language - French 50 39 7 1 1 2 1 91 2 315
2014 First official language - English 57 27 8 2 1 3 1 88 3 931
2014 First official language - French 51 34 7 1 1 4 1 90 2 357

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 66 25 5 3 2 0 0 91 4 1147
2020 First official language - French 72 22 4 2 1 0 0 94 3 405
2019 First official language - English 64 25 6 2 2 0 0 90 4 1219
2019 First official language - French 65 25 5 3 3 0 0 90 6 446
2018 First official language - English 64 26 7 2 1 0 0 90 3 1120
2018 First official language - French 67 23 7 2 1 0 0 90 3 380
2017 First official language - English 59 28 7 4 2 0 0 87 6 828
2017 First official language - French 53 36 7 4 1 0 0 88 4 315
2014 First official language - English 62 27 6 4 1 0 0 89 5 932
2014 First official language - French 56 36 4 3 1 0 0 91 4 356

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 61 19 8 3 2 4 3 86 6 1146
2020 First official language - French 63 19 7 1 2 5 3 90 3 405

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 43 27 14 5 1 8 1 77 8 1149
2020 First official language - French 53 23 11 2 2 9 1 84 4 406

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 56 26 6 4 2 3 2 86 7 1147
2020 First official language - French 65 21 5 3 1 4 1 91 3 403

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 36 30 14 7 4 6 4 73 12 1147
2020 First official language - French 42 30 13 6 2 4 3 78 8 403
2019 First official language - English 41 28 11 8 3 4 4 75 13 1222
2019 First official language - French 34 33 13 8 4 4 3 73 13 445
2018 First official language - English 33 32 14 8 4 5 4 71 13 1122
2018 First official language - French 31 35 11 9 5 5 3 72 16 383
2017 First official language - English 34 31 12 9 7 4 3 69 17 828
2017 First official language - French 24 31 19 10 8 5 4 60 19 314
2014 First official language - English 42 29 10 7 5 4 2 76 13 930
2014 First official language - French 26 36 14 8 6 6 5 69 15 357

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 54 31 8 3 2 1 1 86 5 1149
2020 First official language - French 53 34 6 5 1 1 1 88 6 406
2019 First official language - English 59 28 6 4 2 1 0 88 6 1222
2019 First official language - French 52 30 11 5 1 0 1 83 6 444
2018 First official language - English 52 34 8 3 2 1 0 87 6 1122
2018 First official language - French 52 29 11 3 2 1 2 84 5 382
2017 First official language - English 57 31 5 4 1 1 0 89 5 825
2017 First official language - French 51 33 8 4 2 1 0 86 6 315
2014 First official language - English 63 24 5 3 2 1 1 89 5 930
2014 First official language - French 50 35 7 4 0 2 1 88 5 357

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 55 30 10 3 2 1 0 86 4 1146
2020 First official language - French 58 32 7 2 1 1 0 90 3 406
2019 First official language - English 55 29 10 4 2 0 0 85 6 1223
2019 First official language - French 53 29 12 4 2 0 0 82 5 445
2018 First official language - English 49 34 11 4 2 0 0 83 6 1119
2018 First official language - French 50 31 15 3 2 0 0 81 4 383

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 33 26 15 9 7 8 1 65 18 1142
2020 First official language - French 35 23 12 10 4 12 3 69 17 404
2019 First official language - English 33 23 15 12 9 7 2 61 23 1223
2019 First official language - French 25 24 15 14 9 11 2 56 26 446
2018 First official language - English 26 26 17 13 9 8 1 57 24 1123
2018 First official language - French 27 26 15 14 9 7 1 58 25 383
2017 First official language - English 23 24 13 16 14 10 2 53 33 828
2017 First official language - French 18 25 16 15 14 8 2 49 33 315
2014 First official language - English 32 23 15 11 10 8 1 60 23 931
2014 First official language - French 20 24 19 15 10 10 3 50 29 356

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 33 49 4 11 3 0 0 82 14 1149
2020 First official language - French 39 45 4 10 2 0 0 84 12 404

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 38 39 8 13 3 0 0 77 15 1145
2020 First official language - French 42 37 8 10 2 0 1 80 12 404
2019 First official language - English 44 32 5 13 5 0 0 76 19 1223
2019 First official language - French 40 39 5 11 5 0 0 79 16 442
2017 First official language - English 38 32 6 15 9 0 0 69 24 829
2017 First official language - French 29 38 6 17 9 0 0 67 26 314
2014 First official language - English 41 32 7 13 7 0 0 73 20 929
2014 First official language - French 36 41 8 11 5 0 0 77 16 357

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 55 30 7 6 2 0 0 85 8 1137
2020 First official language - French 58 28 6 6 2 1 1 87 7 399
2019 First official language - English 62 26 5 3 3 0 0 88 6 1211
2019 First official language - French 57 32 4 5 2 0 0 89 7 441
2017 First official language - English 60 29 4 4 1 0 0 90 5 827
2017 First official language - French 57 32 8 3 1 0 0 89 4 314
2014 First official language - English 55 32 7 4 1 0 0 88 5 930
2014 First official language - French 57 34 5 3 1 0 0 91 4 357

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 84 10 2 1 1 0 2 96 1 1147
2020 First official language - French 46 25 11 9 4 4 2 75 14 402
2017 First official language - English 81 12 3 1 0 0 2 95 2 829
2017 First official language - French 40 25 10 14 5 2 3 69 21 314
2014 First official language - English 81 10 3 1 1 1 2 94 2 931
2014 First official language - French 40 28 7 11 7 1 5 73 19 357

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 39 28 14 4 2 11 2 78 7 1146
2020 First official language - French 34 27 19 11 6 2 0 63 18 405
2019 First official language - English 38 26 15 5 2 11 2 74 9 1226
2019 First official language - French 26 25 23 14 7 4 1 54 22 446

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 7 93 1147
2020 First official language - French 4 96 406
2019 First official language - English 9 91 1225
2019 First official language - French 7 93 444
2018 First official language - English 9 91 1120
2018 First official language - French 7 93 386

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 47 53 79
2020 First official language - French 36 64 17
2019 First official language - English 49 51 110
2019 First official language - French 45 55 33
2018 First official language - English 54 46 97
2018 First official language - French 55 45 24

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 58 42 79
2020 First official language - French 60 40 17
2019 First official language - English 57 43 110
2019 First official language - French 63 37 33
2018 First official language - English 49 51 97
2018 First official language - French 60 40 24

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 79
2020 First official language - French 0 100 17
2019 First official language - English 0 100 110
2019 First official language - French 0 100 33
2018 First official language - English 0 100 97
2018 First official language - French 0 100 24

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 79
2020 First official language - French 0 100 17
2019 First official language - English 0 100 110
2019 First official language - French 0 100 33

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 39 61 79
2020 First official language - French 30 70 17
2019 First official language - English 34 66 110
2019 First official language - French 32 68 33
2018 First official language - English 39 61 97
2018 First official language - French 34 66 25

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 43 57 79
2020 First official language - French 30 70 17
2019 First official language - English 31 69 110
2019 First official language - French 44 56 33
2018 First official language - English 26 74 97
2018 First official language - French 36 64 25

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 43 57 79
2020 First official language - French 54 46 17
2019 First official language - English 47 53 110
2019 First official language - French 51 49 33
2018 First official language - English 44 56 97
2018 First official language - French 46 54 25

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 32 68 79
2020 First official language - French 30 70 17
2019 First official language - English 49 51 110
2019 First official language - French 26 74 33
2018 First official language - English 35 65 97
2018 First official language - French 36 64 25

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 36 64 110
2019 First official language - French 25 75 33
2018 First official language - English 35 65 97
2018 First official language - French 40 60 25

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 52 48 79
2020 First official language - French 48 52 17
2019 First official language - English 48 52 110
2019 First official language - French 49 51 33
2018 First official language - English 47 53 97
2018 First official language - French 53 47 25

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 36 64 79
2020 First official language - French 40 60 17
2019 First official language - English 34 66 110
2019 First official language - French 37 63 33
2018 First official language - English 30 70 97
2018 First official language - French 36 64 25

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 79
2020 First official language - French 0 100 17
2019 First official language - English 0 100 110
2019 First official language - French 0 100 33

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 50 50 79
2020 First official language - French 42 58 17
2019 First official language - English 48 52 110
2019 First official language - French 48 52 33
2018 First official language - English 40 60 97
2018 First official language - French 46 54 25

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 24 76 110
2019 First official language - French 14 86 33

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 9 91 110
2019 First official language - French 16 84 33

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 59 41 79
2020 First official language - French 30 70 17
2019 First official language - English 58 42 110
2019 First official language - French 75 25 33
2018 First official language - English 55 45 97
2018 First official language - French 55 45 25

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 25 75 110
2019 First official language - French 43 57 33
2018 First official language - English 25 75 97
2018 First official language - French 43 57 25

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 14 86 79
2020 First official language - French 0 100 17

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 11 89 110
2019 First official language - French 26 74 33
2018 First official language - English 16 84 97
2018 First official language - French 21 79 25

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 11 89 79
2020 First official language - French 0 100 17
2018 First official language - English 8 92 97
2018 First official language - French 0 100 25

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 7 93 79
2020 First official language - French 0 100 17
2018 First official language - English 7 93 97
2018 First official language - French 0 100 25

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 12 88 79
2020 First official language - French 30 70 17

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 12 88 79
2020 First official language - French 28 72 17
2019 First official language - English 7 93 110
2019 First official language - French 17 83 33

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 27 73 97
2018 First official language - French 21 79 25

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 11 89 90
2018 First official language - French 19 81 25

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 11 89 74
2020 First official language - French 0 100 17

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 18 82 74
2020 First official language - French 36 64 17
2018 First official language - English 16 84 90
2018 First official language - French 26 74 25

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 24 76 90
2018 First official language - French 30 70 25

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 54 46 74
2020 First official language - French 54 46 17
2018 First official language - English 43 57 90
2018 First official language - French 46 54 25

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 65 35 74
2020 First official language - French 60 40 17
2018 First official language - English 54 46 90
2018 First official language - French 61 39 25

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 22 15 14 6 4 31 8 60 17 1148
2020 First official language - French 28 15 11 4 2 32 8 71 11 406
2019 First official language - English 24 16 15 8 5 25 8 59 19 1226
2019 First official language - French 23 15 15 6 3 31 8 60 15 446
2018 First official language - English 21 19 18 6 5 25 6 58 16 1124
2018 First official language - French 20 16 18 7 5 27 7 55 18 384
2017 First official language - English 18 17 16 7 7 30 5 54 21 829
2017 First official language - French 15 18 17 7 6 29 8 53 20 315
2014 First official language - English 25 19 16 5 5 24 6 63 14 929
2014 First official language - French 18 24 14 6 4 30 5 63 15 357

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 41 30 13 5 3 8 1 77 8 1148
2020 First official language - French 46 30 9 3 2 10 1 85 5 406
2019 First official language - English 45 27 13 5 3 6 1 78 9 1223
2019 First official language - French 46 28 15 3 2 6 1 79 5 444
2018 First official language - English 40 29 15 6 3 6 1 75 9 1124
2018 First official language - French 39 30 16 5 2 7 1 75 8 383
2017 First official language - English 35 34 13 6 4 6 1 74 11 826
2017 First official language - French 31 38 17 5 3 6 1 75 8 313
2014 First official language - English 43 30 13 5 3 6 1 78 8 929
2014 First official language - French 36 34 16 4 2 8 1 76 6 358

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 5 95 1146
2020 First official language - French 3 97 406
2019 First official language - English 4 96 1225
2019 First official language - French 4 96 445
2018 First official language - English 5 95 1124
2018 First official language - French 4 96 386

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 35 65 63
2020 First official language - French 43 57 12
2019 First official language - English 35 65 56
2019 First official language - French 58 42 18
2018 First official language - English 34 66 59
2018 First official language - French 36 64 14

Question 63c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 0 100 56
2019 First official language - French 0 100 18

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 63
2020 First official language - French 0 100 12
2019 First official language - English 0 100 56
2019 First official language - French 0 100 18
2018 First official language - English 0 100 59
2018 First official language - French 0 100 14

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 63
2020 First official language - French 0 100 12

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 9 91 56
2019 First official language - French 29 71 18

Question 64d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 0 100 56
2019 First official language - French 0 100 18

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 22 78 63
2020 First official language - French 48 52 12
2019 First official language - English 28 72 56
2019 First official language - French 36 64 18
2018 First official language - English 24 76 58
2018 First official language - French 33 67 14

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 40 60 56
2019 First official language - French 44 56 18
2018 First official language - English 42 58 58
2018 First official language - French 64 36 14

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 0 100 58
2018 First official language - French 0 100 14

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 8 92 56
2019 First official language - French 0 100 18

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 14 86 56
2019 First official language - French 0 100 18
2018 First official language - English 13 87 58
2018 First official language - French 0 100 14

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 63
2020 First official language - French 0 100 12

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 0 100 63
2020 First official language - French 0 100 12
2019 First official language - English 0 100 56
2019 First official language - French 0 100 18
2018 First official language - English 0 100 58
2018 First official language - French 0 100 14

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 11 89 56
2019 First official language - French 35 65 18

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 32 68 56
2019 First official language - French 42 58 18
2018 First official language - English 49 51 59
2018 First official language - French 44 56 14

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 23 77 63
2020 First official language - French 43 57 12

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 12 88 63
2020 First official language - French 0 100 12

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 11 89 63
2020 First official language - French 0 100 12
2018 First official language - English 9 91 59
2018 First official language - French 0 100 14

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 8 92 59
2018 First official language - French 0 100 14

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 13 87 59
2018 First official language - French 0 100 14

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 First official language - English 51 49 56
2019 First official language - French 46 54 18

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 50 50 54
2018 First official language - French 36 64 14

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 65 35 54
2018 First official language - French 56 44 14

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 0 100 54
2018 First official language - French 0 100 14

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 12 88 54
2018 First official language - French 0 100 14

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 23 15 15 4 2 35 6 65 9 1147
2020 First official language - French 31 15 10 2 1 35 6 77 6 403
2019 First official language - English 26 14 18 3 2 29 8 63 9 1224
2019 First official language - French 25 12 15 4 2 35 7 65 10 445
2018 First official language - English 23 16 19 3 3 30 5 61 9 1117
2018 First official language - French 22 15 19 3 2 33 6 61 8 386
2017 First official language - English 20 16 16 2 3 37 6 63 9 826
2017 First official language - French 17 20 16 3 2 33 9 64 8 315
2014 First official language - English 27 14 17 3 1 31 7 67 7 931
2014 First official language - French 19 21 11 3 2 35 9 72 8 358

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 43 29 13 3 2 9 1 80 6 1148
2020 First official language - French 49 27 9 2 1 10 2 86 4 405
2019 First official language - English 49 26 11 4 2 7 1 82 6 1225
2019 First official language - French 49 23 14 3 1 9 0 80 4 443
2018 First official language - English 43 29 15 3 2 8 1 78 6 1122
2018 First official language - French 42 29 13 3 2 9 1 80 6 386
2017 First official language - English 42 32 12 2 2 8 1 82 5 830
2017 First official language - French 36 35 14 3 2 9 1 79 5 315
2014 First official language - English 45 28 13 2 1 10 1 82 4 930
2014 First official language - French 32 36 10 4 1 16 2 83 5 357

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 7 93 1145
2020 First official language - French 4 96 406

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 9 91 1146
2020 First official language - French 8 92 405
2019 First official language - English 10 90 1224
2019 First official language - French 10 90 445
2017 First official language - English 15 85 829
2017 First official language - French 14 86 315
2014 First official language - English 12 88 929
2014 First official language - French 9 91 357

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 61 39 103
2020 First official language - French 54 46 34

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 82 18 102
2020 First official language - French 92 8 34
2019 First official language - English 82 18 133
2019 First official language - French 90 10 47
2017 First official language - English 78 22 121
2017 First official language - French 62 38 44
2014 First official language - English 78 22 115
2014 First official language - French 80 20 32

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 46 36 5 11 1 1 0 83 12 84
2020 First official language - French 63 33 3 0 0 0 0 97 0 31
2019 First official language - English 43 39 5 11 2 0 1 83 13 107
2019 First official language - French 56 34 3 7 0 0 0 91 7 42
2017 First official language - English 55 29 3 7 4 0 1 85 12 94
2017 First official language - French 52 41 4 0 4 0 0 93 4 27
2014 First official language - English 54 30 7 8 1 0 0 84 9 90
2014 First official language - French 57 38 0 5 0 0 0 95 5 26

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 61 25 6 3 2 2 3 90 5 1149
2020 First official language - French 67 20 6 2 1 3 2 91 2 406
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 45 31 9 9 4 2 0 78 13 1146
2020 First official language - French 53 29 10 4 1 3 0 84 6 404

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 49 35 6 8 2 0 0 84 10 1150
2020 First official language - French 57 33 6 4 0 0 0 90 4 406

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 51 31 8 6 4 0 0 81 10 1146
2020 First official language - French 60 31 5 4 1 0 0 90 5 404

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 45 32 13 6 3 1 1 78 9 1143
2020 First official language - French 54 29 10 5 1 0 1 83 7 404

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 56 28 8 4 2 1 1 86 6 1149
2020 First official language - French 62 29 5 2 1 1 1 92 3 406

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 78 10 3 0 0 7 3 96 1 1147
2020 First official language - French 78 17 2 1 1 2 1 97 1 406

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 64 26 6 3 1 1 0 90 4 1146
2020 First official language - French 70 22 5 2 0 2 0 94 2 403

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 64 24 6 4 2 0 0 88 7 1141
2020 First official language - French 67 20 6 4 2 1 1 88 6 405

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 55 27 6 7 4 0 0 82 11 1147
2020 First official language - French 64 24 4 6 2 0 1 88 8 404

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 95 5 301
2020 First official language - French 97 3 109

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 21 32 16 21 8 1 1 54 30 286
2020 First official language - French 23 37 20 15 6 0 0 60 20 106

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 50 34 9 4 2 2 0 86 6 1145
2020 First official language - French 55 34 7 2 0 2 0 91 2 405
2019 First official language - English 41 38 12 5 2 2 0 81 7 1223
2019 First official language - French 45 35 12 4 2 3 0 82 6 445
2018 First official language - English 41 40 11 4 1 2 0 83 5 1121
2018 First official language - French 43 35 11 4 1 5 0 83 5 386
2017 First official language - English 37 41 14 5 2 2 0 79 7 830
2017 First official language - French 35 38 16 7 1 4 0 75 9 314

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 48 28 9 9 5 1 0 77 15 1145
2020 First official language - French 57 25 7 7 4 1 0 83 11 404

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 61 23 8 2 2 3 0 87 5 1147
2020 First official language - French 68 18 8 3 1 2 1 88 4 402

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 44 32 12 6 3 1 0 78 10 1147
2020 First official language - French 49 32 12 4 2 1 0 82 6 406
2019 First official language - English 39 37 12 8 3 1 0 77 11 1222
2019 First official language - French 39 36 13 7 3 1 0 76 10 445
2018 First official language - English 37 39 13 7 3 1 0 77 10 1125
2018 First official language - French 37 32 16 8 3 3 0 72 12 386
2017 First official language - English 30 41 13 8 5 2 0 73 14 828
2017 First official language - French 25 46 16 8 4 1 0 72 13 315

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 47 6 10 2 0 1 82 12 301
2020 First official language - French 32 55 7 4 1 0 2 88 5 109
2019 First official language - English 32 47 9 7 2 2 1 81 10 313
2019 First official language - French 35 35 12 6 4 4 5 77 11 115

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 23 33 22 13 8 0 0 56 21 1148
2020 First official language - French 32 32 20 9 7 0 1 64 16 406

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 42 27 15 8 7 0 0 70 15 1147
2020 First official language - French 50 26 10 8 5 0 1 76 14 406
2019 First official language - English 29 29 19 10 12 0 1 59 22 1223
2019 First official language - French 32 27 19 10 11 0 1 59 22 446
2018 First official language - English 37 30 18 8 6 0 1 68 14 1123
2018 First official language - French 39 30 14 8 7 0 1 70 15 384
2017 First official language - English 44 32 13 4 6 0 1 77 10 829
2017 First official language - French 52 22 12 7 5 0 1 75 13 314

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 28 30 23 12 7 0 1 58 19 1145
2020 First official language - French 30 25 23 13 9 0 0 56 22 406
2019 First official language - English 29 34 20 11 6 0 0 63 16 1220
2019 First official language - French 24 32 22 15 6 0 0 56 22 446
2018 First official language - English 24 33 26 11 6 0 0 57 17 1124
2018 First official language - French 23 30 28 12 6 0 1 54 19 384
2017 First official language - English 23 37 23 10 6 0 1 61 16 829
2017 First official language - French 19 35 27 14 5 0 1 54 19 315

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 44 29 14 7 4 0 1 74 11 1143
2020 First official language - French 39 30 20 7 4 0 0 69 11 403
2019 First official language - English 45 31 15 5 3 0 1 77 8 1215
2019 First official language - French 37 27 23 8 3 0 1 65 11 441
2018 First official language - English 40 31 18 7 3 0 1 72 10 1116
2018 First official language - French 31 34 20 9 4 0 2 66 14 384
2017 First official language - English 39 35 15 7 2 0 2 76 9 828
2017 First official language - French 29 35 19 11 5 0 2 65 16 315

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 25 26 23 14 11 0 1 51 25 1140
2020 First official language - French 28 23 24 15 10 0 1 51 25 404
2019 First official language - English 23 27 23 16 11 0 0 50 27 1219
2019 First official language - French 19 24 25 17 13 0 1 44 31 442
2018 First official language - English 21 27 27 15 9 0 0 49 25 1117
2018 First official language - French 21 29 26 15 7 0 1 51 23 382
2017 First official language - English 20 31 23 16 9 0 1 52 25 830
2017 First official language - French 18 30 29 13 8 0 1 49 22 314

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 57 23 10 5 3 0 2 81 8 1142
2020 First official language - French 58 19 13 5 2 0 2 79 7 401
2019 First official language - English 62 23 8 3 2 0 3 88 4 1219
2019 First official language - French 59 20 9 6 1 0 4 84 7 443
2018 First official language - English 60 23 9 4 2 0 2 86 5 1121
2018 First official language - French 56 24 11 3 1 0 4 84 5 384
2017 First official language - English 56 26 10 2 1 0 5 86 3 830
2017 First official language - French 52 26 9 3 2 0 7 85 5 314

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 36 28 19 9 7 0 0 64 16 1146
2020 First official language - French 38 27 19 11 4 0 0 65 15 405
2019 First official language - English 46 30 13 7 3 0 0 77 10 1222
2019 First official language - French 44 27 16 7 5 0 0 72 12 442
2018 First official language - English 43 31 16 6 4 0 0 74 10 1118
2018 First official language - French 43 28 18 8 3 0 1 71 11 385
2017 First official language - English 36 37 15 7 4 0 0 73 11 828
2017 First official language - French 36 31 19 9 5 0 0 67 14 314

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 39 21 15 10 8 0 7 64 20 1149
2020 First official language - French 38 22 17 11 6 0 6 64 18 406

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 37 33 17 8 4 0 0 71 13 1146
2020 First official language - French 43 32 16 6 2 0 0 76 8 404
2019 First official language - English 37 35 17 6 3 0 0 73 10 1222
2019 First official language - French 38 33 18 6 5 0 0 71 11 445
2018 First official language - English 33 36 20 8 3 1 0 69 11 1124
2018 First official language - French 34 36 20 7 3 1 1 70 10 384
2017 First official language - English 31 38 17 9 4 0 1 70 13 828
2017 First official language - French 33 33 20 9 3 1 1 67 12 315

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 30 33 21 11 5 0 0 63 16 1146
2020 First official language - French 34 35 17 10 3 0 0 69 13 406
2019 First official language - English 26 37 23 8 5 0 0 63 14 1222
2019 First official language - French 29 35 19 13 3 0 1 64 16 445
2018 First official language - English 25 37 22 12 5 0 0 62 16 1124
2018 First official language - French 28 35 22 9 5 0 0 64 14 381
2017 First official language - English 22 38 22 11 6 0 1 61 16 828
2017 First official language - French 24 33 27 10 5 0 0 57 15 315

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 34 31 18 11 6 0 0 65 16 1147
2020 First official language - French 39 29 19 10 3 0 1 69 12 404
2019 First official language - English 31 32 21 10 5 0 0 63 16 1223
2019 First official language - French 34 31 18 11 5 0 0 66 16 444
2018 First official language - English 28 34 22 11 5 1 0 62 16 1122
2018 First official language - French 33 32 22 11 3 0 0 65 14 382
2017 First official language - English 27 33 21 13 6 0 1 60 19 829
2017 First official language - French 26 36 20 12 5 0 0 63 17 315

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 50 26 12 7 4 0 0 77 11 1140
2020 First official language - French 54 24 13 5 4 0 1 79 8 405
2019 First official language - English 50 26 11 9 4 0 0 77 13 1219
2019 First official language - French 50 25 14 4 6 0 1 76 10 446

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 27 32 23 11 7 0 0 59 18 1148
2020 First official language - French 31 35 19 10 4 0 0 66 15 406

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 35 35 18 8 3 0 0 70 12 1146
2020 First official language - French 36 31 19 10 3 0 0 68 13 406
2019 First official language - English 38 34 17 8 2 0 0 73 10 1215
2019 First official language - French 40 31 17 9 2 0 1 72 11 443
2018 First official language - English 31 34 22 9 3 0 0 66 12 1118
2018 First official language - French 32 36 19 9 2 0 0 69 12 379
2017 First official language - English 29 38 20 9 3 0 1 67 13 826
2017 First official language - French 28 41 19 7 4 1 0 69 11 314

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 48 28 14 6 4 0 0 76 10 1140
2020 First official language - French 55 25 14 3 2 0 1 81 5 401
2019 First official language - English 57 21 11 6 4 0 0 79 11 1215
2019 First official language - French 60 19 11 5 3 0 2 81 8 443
2018 First official language - English 55 20 12 7 5 0 1 76 12 1116
2018 First official language - French 56 20 10 7 4 0 3 78 12 381
2017 First official language - English 48 22 15 7 6 0 0 71 13 830
2017 First official language - French 48 22 13 10 5 0 2 72 15 315

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 33 35 19 9 5 0 0 68 13 1138
2020 First official language - French 41 33 16 8 3 0 0 74 10 401

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 78 11 3 1 1 0 4 94 3 1142
2020 First official language - French 75 13 6 2 0 1 4 92 2 402
2019 First official language - English 81 8 3 1 2 0 5 94 3 1217
2019 First official language - French 78 9 4 1 1 0 7 94 2 442
2018 First official language - English 79 10 4 2 2 0 3 92 4 1120
2018 First official language - French 72 12 7 3 1 0 5 88 4 382

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 83 8 4 1 2 1 2 93 3 1144
2020 First official language - French 87 5 2 1 1 0 3 95 3 402
2019 First official language - English 79 10 6 2 2 0 2 91 4 1221
2019 First official language - French 80 8 5 2 1 0 3 92 3 446
2018 First official language - English 78 12 4 2 2 0 2 92 4 1118
2018 First official language - French 79 11 5 2 1 0 2 92 3 383
2017 First official language - English 79 11 3 2 2 0 2 92 4 828
2017 First official language - French 76 10 5 3 3 0 3 89 6 314

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 74 17 5 1 1 0 1 92 2 1141
2020 First official language - French 74 17 5 3 0 0 1 92 3 403
2019 First official language - English 68 24 5 2 1 0 0 92 3 1223
2019 First official language - French 61 25 9 3 0 0 2 88 3 445
2018 First official language - English 63 26 7 2 1 0 0 90 3 1123
2018 First official language - French 60 25 10 2 2 0 1 86 4 386
2017 First official language - English 59 28 7 2 2 0 1 89 4 827
2017 First official language - French 59 25 11 2 1 0 1 85 4 314

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 72 14 7 3 3 0 1 87 6 1143
2020 First official language - French 75 14 7 2 1 0 1 90 3 402
2019 First official language - English 67 18 8 4 2 0 1 85 7 1218
2019 First official language - French 65 15 10 6 2 0 2 81 9 443
2018 First official language - English 62 22 8 4 3 0 0 84 8 1124
2018 First official language - French 63 18 9 5 3 0 1 82 8 386
2017 First official language - English 64 22 7 3 2 0 1 87 6 826
2017 First official language - French 62 20 6 6 5 0 2 83 11 313

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 69 10 3 1 1 0 16 94 2 1144
2020 First official language - French 68 10 3 2 0 0 16 93 3 404
2019 First official language - English 66 11 4 1 0 0 19 94 1 1208
2019 First official language - French 62 11 4 1 0 0 21 93 2 440
2018 First official language - English 59 12 4 1 0 0 23 93 2 1116
2018 First official language - French 58 10 5 1 0 0 26 91 1 378
2017 First official language - English 57 13 3 1 1 0 25 93 2 828
2017 First official language - French 61 11 3 1 1 0 23 94 2 314

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 78 12 4 1 1 0 4 94 2 1145
2020 First official language - French 84 10 2 1 0 0 4 97 1 404
2019 First official language - English 78 12 4 1 0 0 5 94 2 1218
2019 First official language - French 79 12 3 1 0 0 5 95 2 442
2018 First official language - English 76 14 4 1 1 0 5 95 1 1122
2018 First official language - French 79 13 3 0 0 0 5 97 0 383
2017 First official language - English 74 14 3 1 0 0 7 95 2 821
2017 First official language - French 78 9 4 1 0 0 8 94 1 314

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 84 10 3 1 1 0 1 95 2 1147
2020 First official language - French 88 8 2 1 0 0 2 97 1 404
2019 First official language - English 86 7 3 2 1 0 1 94 3 1220
2019 First official language - French 88 6 3 1 1 0 2 95 2 443
2018 First official language - English 86 7 2 2 1 0 2 95 3 1126
2018 First official language - French 84 8 3 1 1 0 3 95 1 386
2017 First official language - English 83 10 2 1 1 0 2 96 2 830
2017 First official language - French 81 12 2 1 2 0 2 95 3 313

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 56 24 12 5 2 0 1 81 7 1146
2020 First official language - French 58 23 12 4 2 0 1 82 7 405
2019 First official language - English 64 25 7 2 1 0 1 90 3 1223
2019 First official language - French 62 25 8 2 1 0 1 88 4 444
2018 First official language - English 62 25 8 3 1 0 1 88 4 1123
2018 First official language - French 57 26 12 3 1 0 2 84 3 386
2017 First official language - English 59 28 8 2 1 0 2 89 2 829
2017 First official language - French 53 25 16 3 1 0 2 80 4 314

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 24 42 22 7 4 1 0 66 12 1147
2020 First official language - French 29 43 17 8 3 1 0 72 11 406

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 18 36 30 12 4 0 0 55 15 1147
2020 First official language - French 19 32 36 10 3 0 0 51 12 405
2019 First official language - English 22 40 29 7 1 0 0 62 9 1226
2019 First official language - French 23 33 33 10 1 0 0 55 12 446
2018 First official language - English 22 39 30 7 2 0 0 61 9 1124
2018 First official language - French 24 36 27 11 2 0 0 60 14 385
2017 First official language - English 15 41 34 7 3 0 0 56 10 830
2017 First official language - French 15 33 39 10 3 0 0 48 13 315

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 9 18 36 25 11 0 0 37 27 1147
2020 First official language - French 7 16 33 27 16 0 0 44 23 404
2019 First official language - English 6 15 35 28 16 0 0 44 21 1223
2019 First official language - French 4 17 37 25 17 0 0 42 21 444
2018 First official language - English 5 14 38 28 14 0 0 43 19 1117
2018 First official language - French 4 15 34 28 19 0 0 47 19 386
2017 First official language - English 5 15 39 28 13 0 0 41 19 830
2017 First official language - French 4 14 37 27 18 0 0 45 18 315
Top of page

Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 32 44 23 1 58 42 1150
2020 First official language - French 29 53 16 2 65 35 406

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 First official language - English 40 60 369
2020 First official language - French 46 54 118

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 57 16 8 4 4 2 9 82 9 1149
2020 First official language - French 57 13 8 5 4 2 11 81 11 405
2019 First official language - English 52 17 9 5 7 1 8 76 14 1221
2019 First official language - French 51 16 10 7 7 1 7 73 16 443
2018 First official language - English 60 14 8 5 4 1 8 82 10 1123
2018 First official language - French 56 13 7 7 5 1 12 79 14 385

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 19 26 12 22 18 1 2 47 41 368
2020 First official language - French 21 24 10 18 21 0 5 48 42 118

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 First official language - English 12 12 11 16 16 3 29 36 48 369
2020 First official language - French 15 19 7 15 18 1 26 46 44 118
Date modified: