2020 Public Service Employee Survey Results by Theme for Communications Security Establishment Canada by Question 106. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 59 32 5 0 5 0 0 91 5 44
2020 CS-03 50 42 0 0 8 0 0 92 8 12
2020 CS-04 64 18 9 0 9 0 0 82 9 11
2019 CS 41 41 6 7 4 0 0 82 12 68
2019 CS-03 21 46 11 14 7 0 0 68 21 28
2019 CS-04 50 43 0 0 7 0 0 93 7 14
2014 CS 40 47 5 9 0 0 0 86 9 43
2014 CS-03 38 38 15 8 0 0 0 77 8 13

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 45 36 9 5 5 0 0 82 9 44
2020 CS-03 42 50 0 0 8 0 0 92 8 12
2020 CS-04 18 45 27 0 9 0 0 64 9 11
2019 CS 30 34 21 12 3 0 0 64 15 67
2019 CS-03 11 32 29 21 7 0 0 43 29 28
2019 CS-04 38 46 15 0 0 0 0 85 0 13

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 64 27 5 2 2 0 0 91 5 44
2020 CS-03 50 42 8 0 0 0 0 92 0 12
2020 CS-04 73 18 0 0 9 0 0 91 9 11
2019 CS 57 30 10 3 0 0 0 87 3 67
2019 CS-03 36 39 18 7 0 0 0 75 7 28
2019 CS-04 62 31 8 0 0 0 0 92 0 13
2014 CS 70 26 5 0 0 0 0 95 0 43
2014 CS-03 46 46 8 0 0 0 0 92 0 13

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 64 30 5 0 2 0 0 93 2 44
2020 CS-03 58 33 8 0 0 0 0 92 0 12
2020 CS-04 64 27 0 0 9 0 0 91 9 11
2019 CS 51 34 7 6 1 0 0 85 7 67
2019 CS-03 36 39 11 11 4 0 0 75 14 28
2019 CS-04 62 31 8 0 0 0 0 92 0 13
2014 CS 40 47 12 2 0 0 0 86 2 43
2014 CS-03 23 54 23 0 0 0 0 77 0 13

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 61 25 2 5 7 0 0 86 11 44
2020 CS-03 67 8 8 8 8 0 0 75 17 12
2020 CS-04 45 36 0 0 18 0 0 82 18 11
2019 CS 50 24 12 7 7 0 0 74 15 68
2019 CS-03 32 36 7 11 14 0 0 68 25 28
2019 CS-04 71 14 14 0 0 0 0 86 0 14
2014 CS 51 26 19 2 2 0 0 77 5 43
2014 CS-03 31 31 38 0 0 0 0 62 0 13

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 53 28 7 5 7 0 0 81 12 43
2020 CS-03 64 9 9 9 9 0 0 73 18 11
2020 CS-04 45 18 18 0 18 0 0 64 18 11
2019 CS 39 28 18 10 4 0 0 67 15 67
2019 CS-03 22 37 15 15 11 0 0 59 26 27
2019 CS-04 57 21 21 0 0 0 0 79 0 14
2014 CS 44 30 16 7 0 2 0 76 7 43
2014 CS-03 23 31 38 0 0 8 0 58 0 13

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 57 23 5 7 7 2 0 81 14 44
2020 CS-03 67 25 0 8 0 0 0 92 8 12
2020 CS-04 36 27 0 9 27 0 0 64 36 11
2019 CS 41 18 12 18 7 4 0 62 26 68
2019 CS-03 29 14 18 21 14 4 0 44 37 28
2019 CS-04 64 21 7 7 0 0 0 86 7 14
2014 CS 47 23 12 12 5 2 0 71 17 43
2014 CS-03 38 8 15 23 8 8 0 50 33 13
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 64 18 11 2 5 0 0 82 7 44
2020 CS-03 50 17 25 0 8 0 0 67 8 12
2020 CS-04 64 27 0 0 9 0 0 91 9 11
2019 CS 52 24 18 3 3 0 0 76 6 66
2019 CS-03 36 36 21 7 0 0 0 71 7 28
2019 CS-04 50 42 8 0 0 0 0 92 0 12

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 61 25 2 5 5 0 2 88 9 44
2020 CS-03 42 33 8 0 8 0 8 82 9 12
2020 CS-04 73 18 0 0 9 0 0 91 9 11
2019 CS 38 32 12 18 0 0 0 70 18 66
2019 CS-03 22 33 11 33 0 0 0 56 33 27
2019 CS-04 54 38 8 0 0 0 0 92 0 13
2014 CS 49 33 14 5 0 0 0 81 5 43
2014 CS-03 23 62 15 0 0 0 0 85 0 13

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 70 20 2 5 2 0 0 91 7 44
2020 CS-03 75 17 0 0 8 0 0 92 8 12
2020 CS-04 73 9 9 9 0 0 0 82 9 11
2019 CS 46 25 12 13 3 0 0 72 16 67
2019 CS-03 25 36 14 25 0 0 0 61 25 28
2019 CS-04 69 23 0 0 8 0 0 92 8 13
2014 CS 49 37 9 5 0 0 0 86 5 43
2014 CS-03 38 54 0 8 0 0 0 92 8 13

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 41 27 9 9 5 9 0 75 15 44
2020 CS-03 33 25 25 0 8 8 0 64 9 12
2020 CS-04 45 18 9 9 9 9 0 70 20 11
2019 CS 37 19 18 10 3 12 0 64 15 67
2019 CS-03 22 22 26 15 0 15 0 52 17 27
2019 CS-04 50 14 7 14 7 7 0 69 23 14
2014 CS 23 42 12 12 7 5 0 68 20 43
2014 CS-03 15 31 15 15 15 8 0 50 33 13

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 34 36 7 11 11 0 0 70 23 44
2020 CS-03 25 33 17 17 8 0 0 58 25 12
2020 CS-04 45 18 0 18 18 0 0 64 36 11
2019 CS 28 29 16 12 10 4 0 60 23 68
2019 CS-03 14 36 21 11 11 7 0 54 23 28
2019 CS-04 36 29 7 21 7 0 0 64 29 14
2014 CS 28 28 23 5 16 0 0 56 21 43
2014 CS-03 23 15 31 0 31 0 0 38 31 13

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 30 32 14 11 14 0 0 61 25 44
2020 CS-03 17 42 17 17 8 0 0 58 25 12
2020 CS-04 27 36 0 9 27 0 0 64 36 11
2019 CS 21 29 15 18 12 6 0 53 31 68
2019 CS-03 14 21 21 21 11 11 0 40 36 28
2019 CS-04 29 29 14 14 14 0 0 57 29 14
2014 CS 16 19 23 23 16 2 0 36 40 43
2014 CS-03 8 15 23 15 31 8 0 25 50 13

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 30 25 11 18 14 2 0 56 33 44
2020 CS-03 25 17 25 8 17 8 0 45 27 12
2020 CS-04 18 36 0 18 27 0 0 55 45 11
2019 CS 12 28 16 25 15 3 0 42 42 67
2019 CS-03 7 18 25 25 18 7 0 27 46 28
2019 CS-04 15 46 8 31 0 0 0 62 31 13
2014 CS 19 26 19 28 9 0 0 44 37 43
2014 CS-03 8 38 31 8 15 0 0 46 23 13
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 43 34 5 11 7 0 0 77 18 44
2020 CS-03 25 50 8 8 8 0 0 75 17 12
2020 CS-04 36 27 9 18 9 0 0 64 27 11
2019 CS 28 40 16 9 6 0 0 69 15 67
2019 CS-03 18 43 21 11 7 0 0 61 18 28
2019 CS-04 46 38 15 0 0 0 0 85 0 13
2014 CS 26 49 12 5 9 0 0 74 14 43
2014 CS-03 23 31 23 8 15 0 0 54 23 13

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 41 39 5 7 9 0 0 80 16 44
2020 CS-03 58 25 0 8 8 0 0 83 17 12
2020 CS-04 27 45 0 0 27 0 0 73 27 11
2019 CS 22 40 9 15 14 0 0 62 29 65
2019 CS-03 7 39 11 18 25 0 0 46 43 28
2019 CS-04 25 42 25 8 0 0 0 67 8 12

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 57 23 7 7 7 0 0 80 14 44
2020 CS-03 42 33 8 0 17 0 0 75 17 12
2020 CS-04 64 18 0 9 9 0 0 82 18 11
2019 CS 30 36 18 7 7 1 0 67 15 67
2019 CS-03 14 39 18 14 11 4 0 56 26 28
2019 CS-04 31 62 8 0 0 0 0 92 0 13
2014 CS 37 40 16 7 0 0 0 77 7 43
2014 CS-03 38 38 15 8 0 0 0 77 8 13

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 42 40 5 12 2 0 0 81 14 43
2020 CS-03 27 45 9 9 9 0 0 73 18 11
2020 CS-04 55 27 9 9 0 0 0 82 9 11
2019 CS 35 35 13 10 6 0 0 71 16 68
2019 CS-03 29 29 18 14 11 0 0 57 25 28
2019 CS-04 50 29 7 7 7 0 0 79 14 14
2014 CS 30 40 12 12 7 0 0 70 19 43
2014 CS-03 23 46 0 15 15 0 0 69 31 13

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 64 18 5 7 5 0 2 84 12 44
2020 CS-03 58 17 0 8 8 0 8 82 18 12
2020 CS-04 73 9 0 9 9 0 0 82 18 11

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 41 16 9 20 11 2 0 58 33 44
2020 CS-03 42 17 8 17 17 0 0 58 33 12
2020 CS-04 36 18 0 18 27 0 0 55 45 11
2019 CS 28 32 16 12 7 4 0 63 20 68
2019 CS-03 21 32 18 11 11 7 0 58 23 28
2019 CS-04 36 29 14 14 7 0 0 64 21 14
2014 CS 23 33 19 16 9 0 0 56 26 43
2014 CS-03 8 23 23 31 15 0 0 31 46 13

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 36 20 14 14 16 0 0 57 30 44
2020 CS-03 50 8 25 0 17 0 0 58 17 12
2020 CS-04 18 18 9 36 18 0 0 36 55 11
2019 CS 31 31 10 16 10 1 0 63 27 68
2019 CS-03 25 29 7 21 18 0 0 54 39 28
2019 CS-04 43 21 21 7 7 0 0 64 14 14
2014 CS 19 21 16 23 21 0 0 40 44 43
2014 CS-03 0 23 15 23 38 0 0 23 62 13

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 50 27 9 5 9 0 0 77 14 44
2020 CS-03 50 33 0 0 17 0 0 83 17 12
2020 CS-04 82 0 9 0 9 0 0 82 9 11
2019 CS 64 18 9 6 1 0 1 83 8 67
2019 CS-03 54 25 14 7 0 0 0 79 7 28
2019 CS-04 86 7 0 0 0 0 7 100 0 14

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 50 27 18 2 0 0 2 79 2 44
2020 CS-03 42 17 33 8 0 0 0 58 8 12
2020 CS-04 55 18 18 0 0 0 9 80 0 11
2019 CS 54 18 18 3 4 1 1 74 8 67
2019 CS-03 50 18 18 4 7 4 0 70 11 28
2019 CS-04 46 31 23 0 0 0 0 77 0 13

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 73 5 14 2 2 2 2 81 5 44
2020 CS-03 83 17 0 0 0 0 0 100 0 12
2020 CS-04 64 0 9 9 9 9 0 70 20 11
2019 CS 72 6 10 1 1 7 1 85 3 67
2019 CS-03 61 4 14 4 0 14 4 78 4 28
2019 CS-04 79 7 14 0 0 0 0 86 0 14

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 73 5 7 0 5 2 9 87 5 44
2020 CS-03 75 8 0 0 8 0 8 91 9 12
2020 CS-04 73 0 0 0 9 9 9 89 11 11
2019 CS 72 9 7 0 1 0 10 90 2 68
2019 CS-03 57 14 11 0 4 0 14 83 4 28
2019 CS-04 86 0 0 0 0 0 14 100 0 14

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 50 32 9 2 7 0 0 82 9 44
2020 CS-03 50 33 8 0 8 0 0 83 8 12
2020 CS-04 45 27 9 9 9 0 0 73 18 11
2019 CS 35 38 11 14 3 0 0 73 17 66
2019 CS-03 22 52 4 15 7 0 0 74 22 27
2019 CS-04 38 38 23 0 0 0 0 77 0 13
2014 CS 16 67 2 12 2 0 0 84 14 43
2014 CS-03 15 62 0 15 8 0 0 77 23 13

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 53 33 5 5 5 0 0 86 9 43
2020 CS-03 50 33 8 0 8 0 0 83 8 12
2020 CS-04 40 40 10 0 10 0 0 80 10 10
2019 CS 42 31 13 10 1 0 1 74 12 67
2019 CS-03 29 36 14 18 0 0 4 67 19 28
2019 CS-04 54 31 15 0 0 0 0 85 0 13
2014 CS 37 42 9 9 2 0 0 79 12 43
2014 CS-03 23 54 8 15 0 0 0 77 15 13

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 40 49 2 5 5 0 0 88 9 43
2020 CS-03 33 50 8 0 8 0 0 83 8 12
2020 CS-04 40 40 0 10 10 0 0 80 20 10
2019 CS 37 39 10 9 3 1 0 77 12 67
2019 CS-03 11 54 11 18 7 0 0 64 25 28
2019 CS-04 62 31 8 0 0 0 0 92 0 13
2014 CS 37 33 12 14 5 0 0 70 19 43
2014 CS-03 31 38 15 8 8 0 0 69 15 13

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 41 34 9 11 5 0 0 75 16 44
2020 CS-03 42 33 8 17 0 0 0 75 17 12
2020 CS-04 36 27 18 9 9 0 0 64 18 11
2019 CS 29 43 12 12 3 1 0 73 15 68
2019 CS-03 21 54 7 14 0 4 0 78 15 28
2019 CS-04 43 43 7 7 0 0 0 86 7 14

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 70 14 7 5 2 0 2 86 7 43
2020 CS-03 58 17 8 8 8 0 0 75 17 12
2020 CS-04 70 10 0 10 0 0 10 89 11 10
2019 CS 60 28 7 3 1 0 0 88 4 67
2019 CS-03 36 43 11 7 4 0 0 79 11 28
2019 CS-04 100 0 0 0 0 0 0 100 0 13
2014 CS 51 40 5 0 2 2 0 93 2 43
2014 CS-03 38 46 8 0 8 0 0 85 8 13

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 32 45 14 5 5 0 0 77 9 44
2020 CS-03 33 33 8 17 8 0 0 67 25 12
2020 CS-04 27 64 0 0 9 0 0 91 9 11
2019 CS 45 31 12 9 0 0 3 78 9 67
2019 CS-03 32 32 21 7 0 0 7 69 8 28
2019 CS-04 77 15 0 8 0 0 0 92 8 13
2014 CS 33 44 19 0 5 0 0 77 5 43
2014 CS-03 23 54 15 0 8 0 0 77 8 13

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CS 39 61 44
2020 CS-03 17 83 12
2020 CS-04 55 45 11

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 70 18 7 0 0 0 5 93 0 44
2020 CS-03 58 25 17 0 0 0 0 83 0 12
2020 CS-04 73 0 9 0 0 0 18 89 0 11

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 CS 20 55 25 44
2020 CS-03 17 42 42 12
2020 CS-04 27 45 27 11
2019 CS 26 37 37 68
2019 CS-03 29 29 43 28
2019 CS-04 36 57 7 14
2014 CS 28 37 35 43
2014 CS-03 23 31 46 13

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 CS 11 50 22 11 0 6 18
2014 CS 17 50 17 8 9999 8 12
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 57 30 5 7 2 0 0 86 9 44
2020 CS-03 58 33 0 8 0 0 0 92 8 12
2020 CS-04 55 27 9 0 9 0 0 82 9 11
2019 CS 38 36 8 12 5 2 0 75 17 66
2019 CS-03 30 30 7 22 7 4 0 62 31 27
2019 CS-04 38 46 15 0 0 0 0 85 0 13
2014 CS 44 37 14 2 2 0 0 81 5 43
2014 CS-03 23 38 23 8 8 0 0 62 15 13

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 43 39 7 5 7 0 0 82 11 44
2020 CS-03 17 75 8 0 0 0 0 92 0 12
2020 CS-04 55 18 0 9 18 0 0 73 27 11
2019 CS 28 40 12 15 6 0 0 68 21 68
2019 CS-03 25 39 11 14 11 0 0 64 25 28
2019 CS-04 29 50 7 14 0 0 0 79 14 14
2014 CS 28 49 14 2 7 0 0 77 9 43
2014 CS-03 23 46 15 8 8 0 0 69 15 13

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 11 23 39 20 7 0 0 27 34 44
2020 CS-03 25 17 25 25 8 0 0 33 42 12
2020 CS-04 0 27 36 27 9 0 0 36 27 11
2019 CS 9 22 43 16 6 0 3 23 32 67
2019 CS-03 14 21 54 4 4 0 4 7 37 28
2019 CS-04 8 8 38 31 15 0 0 46 15 13
2014 CS 15 29 39 7 10 0 0 17 44 41
2014 CS-03 23 23 46 0 8 0 0 8 46 13

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 14 9 16 41 20 0 0 61 23 44
2020 CS-03 17 8 0 42 33 0 0 75 25 12
2020 CS-04 9 0 9 55 27 0 0 82 9 11
2019 CS 15 13 43 16 9 1 1 26 29 67
2019 CS-03 21 18 46 7 4 4 0 11 41 28
2019 CS-04 0 8 38 38 15 0 0 54 8 13
2014 CS 9 14 44 21 12 0 0 33 23 43
2014 CS-03 0 23 54 23 0 0 0 23 23 13

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 7 27 41 16 7 2 0 23 35 44
2020 CS-03 8 42 33 0 17 0 0 17 50 12
2020 CS-04 0 18 36 27 9 9 0 40 20 11
2019 CS 14 24 30 21 8 0 3 30 39 66
2019 CS-03 19 22 30 26 4 0 0 30 41 27
2019 CS-04 15 31 23 15 15 0 0 31 46 13
2014 CS 16 26 40 9 9 0 0 19 42 43
2014 CS-03 23 23 46 8 0 0 0 8 46 13

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 9 9 23 36 23 0 0 59 18 44
2020 CS-03 25 8 17 25 25 0 0 50 33 12
2020 CS-04 0 27 18 36 18 0 0 55 27 11
2019 CS 5 6 26 38 21 0 5 62 11 66
2019 CS-03 7 11 19 48 7 0 7 60 20 27
2019 CS-04 0 0 23 38 38 0 0 77 0 13
2014 CS 5 5 56 23 12 0 0 35 9 43
2014 CS-03 8 0 69 23 0 0 0 23 8 13

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 11 14 23 34 16 2 0 51 26 44
2020 CS-03 25 8 8 42 17 0 0 58 33 12
2020 CS-04 9 18 36 18 18 0 0 36 27 11
2019 CS 17 18 27 15 20 0 3 36 36 66
2019 CS-03 19 22 22 22 11 0 4 35 42 27
2019 CS-04 8 23 15 15 38 0 0 54 31 13
2014 CS 12 19 35 30 5 0 0 35 30 43
2014 CS-03 8 15 23 54 0 0 0 54 23 13

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 12 9 16 33 28 2 0 62 21 43
2020 CS-03 8 0 25 33 33 0 0 67 8 12
2020 CS-04 9 18 18 36 18 0 0 55 27 11
2019 CS 15 16 33 15 16 0 4 33 33 67
2019 CS-03 21 21 39 7 7 0 4 15 44 28
2019 CS-04 0 0 54 15 31 0 0 46 0 13
2014 CS 5 7 51 30 7 0 0 37 12 43
2014 CS-03 8 8 62 23 0 0 0 23 15 13

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 12 21 28 23 12 5 0 37 34 43
2020 CS-03 8 25 25 25 17 0 0 42 33 12
2020 CS-04 20 0 10 60 0 10 0 67 22 10
2019 CS 13 27 27 19 12 0 1 32 41 67
2019 CS-03 14 29 32 18 7 0 0 25 43 28
2019 CS-04 8 31 15 23 23 0 0 46 38 13
2014 CS 9 26 47 14 5 0 0 19 35 43
2014 CS-03 8 23 54 8 8 0 0 15 31 13

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 7 14 36 20 23 0 0 43 20 44
2020 CS-03 0 17 50 25 8 0 0 33 17 12
2020 CS-04 9 0 36 18 36 0 0 55 9 11
2019 CS 9 18 22 36 13 0 1 50 27 67
2019 CS-03 14 14 18 43 11 0 0 54 29 28
2019 CS-04 0 15 31 31 23 0 0 54 15 13

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 30 34 7 18 11 0 0 64 30 44
2020 CS-03 17 42 25 8 8 0 0 58 17 12
2020 CS-04 36 27 0 27 9 0 0 64 36 11
2019 CS 12 32 21 18 18 0 0 44 35 68
2019 CS-03 4 25 29 21 21 0 0 29 43 28
2019 CS-04 21 43 14 21 0 0 0 64 21 14

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 52 27 9 5 7 0 0 80 11 44
2020 CS-03 33 33 25 0 8 0 0 67 8 12
2020 CS-04 55 27 9 0 9 0 0 82 9 11
2019 CS 52 32 6 8 3 0 0 83 11 66
2019 CS-03 46 36 11 7 0 0 0 82 7 28
2019 CS-04 62 31 8 0 0 0 0 92 0 13
2014 CS 43 32 14 7 5 0 0 75 11 44
2014 CS-03 38 23 8 15 15 0 0 62 31 13

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 60 26 2 5 7 0 0 86 12 43
2020 CS-03 36 36 9 9 9 0 0 73 18 11
2020 CS-04 73 18 0 0 9 0 0 91 9 11
2019 CS 48 45 3 2 2 0 0 94 3 66
2019 CS-03 33 59 7 0 0 0 0 93 0 27
2019 CS-04 77 23 0 0 0 0 0 100 0 13
2014 CS 34 52 9 2 2 0 0 86 5 44
2014 CS-03 46 38 8 8 0 0 0 85 8 13

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 49 42 5 0 5 0 0 91 5 43
2020 CS-03 27 64 9 0 0 0 0 91 0 11
2020 CS-04 45 36 9 0 9 0 0 82 9 11
2019 CS 46 33 15 1 1 3 0 82 3 67
2019 CS-03 36 39 21 0 0 4 0 78 0 28
2019 CS-04 62 31 8 0 0 0 0 92 0 13

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 57 23 9 5 5 2 0 81 9 44
2020 CS-03 67 25 8 0 0 0 0 92 0 12
2020 CS-04 45 9 18 0 18 9 0 60 20 11
2019 CS 44 38 8 5 3 3 0 84 8 66
2019 CS-03 29 46 11 4 4 7 0 81 8 28
2019 CS-04 54 38 0 8 0 0 0 92 8 13
2014 CS 45 41 11 2 0 0 0 86 2 44
2014 CS-03 31 54 15 0 0 0 0 85 0 13

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 55 20 5 11 5 5 0 79 17 44
2020 CS-03 67 17 8 0 0 8 0 91 0 12
2020 CS-04 55 9 9 0 18 9 0 70 20 11
2019 CS 54 27 9 6 1 3 0 83 8 67
2019 CS-03 39 36 4 11 4 7 0 81 15 28
2019 CS-04 71 7 14 7 0 0 0 79 7 14
2014 CS 55 32 11 0 0 2 0 88 0 44
2014 CS-03 38 46 15 0 0 0 0 85 0 13

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 64 20 7 5 5 0 0 84 9 44
2020 CS-03 58 17 8 17 0 0 0 75 17 12
2020 CS-04 64 0 18 0 18 0 0 64 18 11
2019 CS 49 31 10 9 1 0 0 79 10 68
2019 CS-03 36 32 14 14 4 0 0 68 18 28
2019 CS-04 64 36 0 0 0 0 0 100 0 14
2014 CS 43 45 2 9 0 0 0 89 9 44
2014 CS-03 23 62 0 15 0 0 0 85 15 13

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 55 18 5 2 11 2 7 80 15 44
2020 CS-03 58 25 0 0 8 8 0 91 9 12
2020 CS-04 64 9 0 9 9 0 9 80 20 11

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 48 20 14 5 7 7 0 73 12 44
2020 CS-03 67 8 17 0 0 8 0 82 0 12
2020 CS-04 45 9 9 0 18 18 0 67 22 11

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 52 27 2 5 11 2 0 81 16 44
2020 CS-03 67 17 8 0 8 0 0 83 8 12
2020 CS-04 45 18 0 9 27 0 0 64 36 11

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 43 27 16 5 7 2 0 72 12 44
2020 CS-03 25 33 25 0 8 8 0 64 9 12
2020 CS-04 55 18 18 0 9 0 0 73 9 11
2019 CS 33 31 19 7 0 6 3 70 8 67
2019 CS-03 18 43 21 4 0 7 7 71 4 28
2019 CS-04 54 31 15 0 0 0 0 85 0 13
2014 CS 28 30 21 16 2 0 2 60 19 43
2014 CS-03 15 31 23 23 0 0 8 50 25 13

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 45 32 18 0 2 0 2 79 2 44
2020 CS-03 42 25 33 0 0 0 0 67 0 12
2020 CS-04 55 9 27 0 9 0 0 64 9 11
2019 CS 40 46 6 6 1 1 0 87 7 68
2019 CS-03 25 57 4 14 0 0 0 82 14 28
2019 CS-04 50 36 14 0 0 0 0 86 0 14
2014 CS 37 44 5 9 2 2 0 83 12 43
2014 CS-03 23 54 15 8 0 0 0 77 8 13

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 55 25 18 0 2 0 0 80 2 44
2020 CS-03 58 33 8 0 0 0 0 92 0 12
2020 CS-04 64 9 18 0 9 0 0 73 9 11
2019 CS 40 38 15 4 3 0 0 78 7 68
2019 CS-03 25 50 18 4 4 0 0 75 7 28
2019 CS-04 50 36 7 7 0 0 0 86 7 14

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 43 14 12 12 14 5 0 60 28 42
2020 CS-03 50 17 8 8 8 8 0 73 18 12
2020 CS-04 36 9 27 0 27 0 0 45 27 11
2019 CS 25 32 15 7 9 12 0 65 18 68
2019 CS-03 18 32 18 11 7 14 0 58 21 28
2019 CS-04 36 36 7 7 7 7 0 77 15 14
2014 CS 21 23 19 23 9 2 2 46 34 43
2014 CS-03 0 31 23 31 15 0 0 31 46 13

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 32 52 2 14 0 0 0 84 14 44
2020 CS-03 25 58 8 8 0 0 0 83 8 12
2020 CS-04 45 27 0 27 0 0 0 73 27 11

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 34 43 7 9 7 0 0 77 16 44
2020 CS-03 17 67 8 0 8 0 0 83 8 12
2020 CS-04 64 27 0 9 0 0 0 91 9 11
2019 CS 27 42 7 18 6 0 0 69 24 67
2019 CS-03 19 44 15 15 7 0 0 63 22 27
2019 CS-04 36 50 0 7 7 0 0 86 14 14
2014 CS 33 35 9 16 7 0 0 67 23 43
2014 CS-03 23 23 15 23 15 0 0 46 38 13

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 45 36 7 9 2 0 0 82 11 44
2020 CS-03 33 42 17 8 0 0 0 75 8 12
2020 CS-04 64 27 0 0 9 0 0 91 9 11
2019 CS 43 40 7 3 6 0 0 84 9 67
2019 CS-03 22 52 7 7 11 0 0 74 19 27
2019 CS-04 64 21 14 0 0 0 0 86 0 14
2014 CS 58 21 14 5 2 0 0 79 7 43
2014 CS-03 46 23 15 8 8 0 0 69 15 13

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 64 20 5 2 7 0 2 86 9 44
2020 CS-03 50 33 8 0 8 0 0 83 8 12
2020 CS-04 64 18 9 9 0 0 0 82 9 11
2014 CS 60 9 5 12 7 0 7 75 20 43
2014 CS-03 46 0 8 15 15 0 15 55 36 13

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 45 27 9 11 2 5 0 76 14 44
2020 CS-03 42 33 8 8 0 8 0 82 9 12
2020 CS-04 45 18 18 18 0 0 0 64 18 11
2019 CS 30 28 16 10 4 10 0 65 17 67
2019 CS-03 25 25 21 11 0 18 0 61 13 28
2019 CS-04 23 38 15 8 15 0 0 62 23 13

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 25 14 9 9 9 23 11 59 28 44
2020 CS-03 42 17 8 17 0 17 0 70 20 12
2020 CS-04 9 18 9 9 9 36 9 50 33 11
2019 CS 21 13 18 7 4 29 7 53 19 68
2019 CS-03 11 18 32 0 0 39 0 47 0 28
2019 CS-04 29 7 0 21 7 29 7 56 44 14
2014 CS 14 23 19 7 7 21 9 53 20 43
2014 CS-03 0 15 15 15 15 31 8 25 50 13

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 30 34 16 5 5 11 0 72 10 44
2020 CS-03 33 33 8 8 0 17 0 80 10 12
2020 CS-04 27 27 18 0 9 18 0 67 11 11
2019 CS 43 35 12 3 1 6 0 83 5 68
2019 CS-03 29 50 11 0 0 11 0 88 0 28
2019 CS-04 50 29 7 7 7 0 0 79 14 14
2014 CS 42 23 26 7 0 2 0 67 7 43
2014 CS-03 31 23 31 15 0 0 0 54 15 13

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 30 9 9 9 7 25 11 61 25 44
2020 CS-03 50 8 8 8 0 17 8 78 11 12
2020 CS-04 18 18 0 9 9 36 9 67 33 11
2019 CS 22 12 24 3 1 31 7 55 7 68
2019 CS-03 4 21 32 4 0 39 0 41 6 28
2019 CS-04 43 7 7 7 7 21 7 70 20 14
2014 CS 16 21 19 9 2 26 7 55 17 43
2014 CS-03 0 31 15 15 8 23 8 44 33 13

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 34 32 11 7 7 7 2 73 15 44
2020 CS-03 42 25 8 8 0 17 0 80 10 12
2020 CS-04 36 18 9 0 18 9 9 67 22 11
2019 CS 38 29 18 1 1 10 1 77 3 68
2019 CS-03 18 39 25 0 0 18 0 70 0 28
2019 CS-04 57 7 7 7 7 7 7 75 17 14
2014 CS 40 33 16 9 0 2 0 74 10 43
2014 CS-03 31 38 8 23 0 0 0 69 23 13

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CS 5 95 44
2020 CS-03 0 100 12
2020 CS-04 0 100 11

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CS 11 89 44
2020 CS-03 8 92 12
2020 CS-04 9 91 11
2019 CS 19 81 68
2019 CS-03 25 75 28
2019 CS-04 14 86 14
2014 CS 23 77 43

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 CS 85 15 13
2014 CS 80 20 10

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2019 CS 18 64 0 9 9 0 0 82 18 11

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 59 25 7 2 5 0 2 86 7 44
2020 CS-03 50 25 17 0 8 0 0 75 8 12
2020 CS-04 64 18 0 9 0 0 9 90 10 11
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 45 30 9 9 5 2 0 77 14 44
2020 CS-03 58 0 25 17 0 0 0 58 17 12
2020 CS-04 45 27 0 9 18 0 0 73 27 11

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 39 48 5 9 0 0 0 86 9 44
2020 CS-03 25 42 8 25 0 0 0 67 25 12
2020 CS-04 45 45 0 9 0 0 0 91 9 11

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 43 41 2 14 0 0 0 84 14 44
2020 CS-03 33 50 0 17 0 0 0 83 17 12
2020 CS-04 55 27 9 9 0 0 0 82 9 11

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 45 25 20 9 0 0 0 70 9 44
2020 CS-03 33 25 25 17 0 0 0 58 17 12
2020 CS-04 64 18 18 0 0 0 0 82 0 11

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 55 32 7 7 0 0 0 86 7 44
2020 CS-03 50 25 17 8 0 0 0 75 8 12
2020 CS-04 73 9 9 9 0 0 0 82 9 11

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 64 16 9 0 2 7 2 88 3 44
2020 CS-03 58 17 17 0 0 8 0 82 0 12
2020 CS-04 82 0 0 0 0 9 9 100 0 11

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 50 39 5 7 0 0 0 89 7 44
2020 CS-03 33 42 8 17 0 0 0 75 17 12
2020 CS-04 64 36 0 0 0 0 0 100 0 11

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 64 20 7 2 7 0 0 84 9 44
2020 CS-03 58 25 8 0 8 0 0 83 8 12
2020 CS-04 73 0 9 9 9 0 0 73 18 11

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 52 30 5 9 5 0 0 82 14 44
2020 CS-03 50 25 8 8 8 0 0 75 17 12
2020 CS-04 64 18 0 9 9 0 0 82 18 11

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 48 32 14 5 2 0 0 80 7 44
2020 CS-03 50 8 33 8 0 0 0 58 8 12
2020 CS-04 55 36 0 0 9 0 0 91 9 11
2019 CS 37 39 13 6 0 4 0 80 6 67
2019 CS-03 15 44 26 7 0 7 0 64 8 27
2019 CS-04 64 21 7 7 0 0 0 86 7 14

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 45 36 0 9 9 0 0 82 18 44
2020 CS-03 42 33 0 8 17 0 0 75 25 12
2020 CS-04 55 27 0 9 9 0 0 82 18 11

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 64 20 7 2 7 0 0 84 9 44
2020 CS-03 67 8 17 0 8 0 0 75 8 12
2020 CS-04 73 9 0 9 9 0 0 82 18 11

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 43 34 14 5 5 0 0 77 9 44
2020 CS-03 50 25 17 0 8 0 0 75 8 12
2020 CS-04 45 27 18 0 9 0 0 73 9 11
2019 CS 41 29 10 10 6 1 1 73 17 68
2019 CS-03 29 21 21 18 4 4 4 54 23 28
2019 CS-04 64 29 0 0 7 0 0 93 7 14

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2019 CS 20 40 20 10 0 0 10 67 11 10

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 16 27 18 27 11 0 0 43 39 44
2020 CS-03 25 17 17 25 17 0 0 42 42 12
2020 CS-04 18 36 0 27 18 0 0 55 45 11

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 41 23 11 9 14 0 2 65 23 44
2020 CS-03 25 17 8 17 33 0 0 42 50 12
2020 CS-04 45 18 9 18 0 0 9 70 20 11
2019 CS 34 21 18 13 15 0 0 54 28 68
2019 CS-03 21 21 18 21 18 0 0 43 39 28
2019 CS-04 50 29 7 0 14 0 0 79 14 14

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 39 16 23 7 14 0 2 56 21 44
2020 CS-03 42 17 8 8 25 0 0 58 33 12
2020 CS-04 36 9 18 0 27 0 9 50 30 11
2019 CS 24 49 16 10 1 0 0 72 12 68
2019 CS-03 14 54 21 7 4 0 0 68 11 28
2019 CS-04 50 43 7 0 0 0 0 93 0 14

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 44 28 14 9 2 0 2 74 12 43
2020 CS-03 55 9 9 18 9 0 0 64 27 11
2020 CS-04 45 9 27 9 0 0 9 60 10 11
2019 CS 43 39 13 1 1 1 0 83 3 67
2019 CS-03 32 43 18 4 0 4 0 78 4 28
2019 CS-04 64 36 0 0 0 0 0 100 0 14

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 32 20 16 16 14 0 2 53 30 44
2020 CS-03 58 0 8 17 17 0 0 58 33 12
2020 CS-04 18 9 9 36 18 0 9 30 60 11
2019 CS 24 24 16 22 15 0 0 47 37 68
2019 CS-03 21 21 11 29 18 0 0 43 46 28
2019 CS-04 36 29 14 21 0 0 0 64 21 14

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 50 26 10 5 0 2 7 84 5 42
2020 CS-03 64 9 18 9 0 0 0 73 9 11
2020 CS-04 27 36 0 9 0 0 27 88 13 11
2019 CS 65 22 6 6 1 0 0 87 7 68
2019 CS-03 46 32 7 11 4 0 0 79 14 28
2019 CS-04 93 7 0 0 0 0 0 100 0 14

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 32 20 20 16 9 0 2 53 26 44
2020 CS-03 42 8 17 17 17 0 0 50 33 12
2020 CS-04 27 9 18 27 9 0 9 40 40 11
2019 CS 51 25 12 6 6 0 0 76 12 67
2019 CS-03 32 29 21 11 7 0 0 61 18 28
2019 CS-04 77 23 0 0 0 0 0 100 0 13

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 30 16 14 14 20 0 7 49 37 44
2020 CS-03 33 8 17 17 25 0 0 42 42 12
2020 CS-04 36 18 0 9 27 0 9 60 40 11

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 39 34 18 7 2 0 0 73 9 44
2020 CS-03 33 25 25 8 8 0 0 58 17 12
2020 CS-04 45 18 18 18 0 0 0 64 18 11
2019 CS 28 35 16 13 6 1 0 64 19 68
2019 CS-03 14 43 18 14 7 4 0 59 22 28
2019 CS-04 50 36 0 14 0 0 0 86 14 14

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 32 30 18 9 9 0 2 63 19 44
2020 CS-03 33 33 0 17 17 0 0 67 33 12
2020 CS-04 27 18 18 9 18 0 9 50 30 11
2019 CS 26 41 18 9 6 0 0 68 15 68
2019 CS-03 25 32 18 21 4 0 0 57 25 28
2019 CS-04 36 36 21 0 7 0 0 71 7 14

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 34 25 20 11 9 0 0 59 20 44
2020 CS-03 50 8 17 8 17 0 0 58 25 12
2020 CS-04 45 18 9 9 18 0 0 64 27 11
2019 CS 21 41 16 16 6 0 0 62 22 68
2019 CS-03 14 29 18 32 7 0 0 43 39 28
2019 CS-04 14 57 21 0 7 0 0 71 7 14

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 48 23 16 11 2 0 0 70 14 44
2020 CS-03 50 17 17 8 8 0 0 67 17 12
2020 CS-04 36 36 9 18 0 0 0 73 18 11
2019 CS 43 30 13 7 6 0 0 73 13 67
2019 CS-03 41 26 15 11 7 0 0 67 19 27
2019 CS-04 57 29 14 0 0 0 0 86 0 14

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 25 39 23 7 5 0 2 65 12 44
2020 CS-03 42 25 25 0 8 0 0 67 8 12
2020 CS-04 18 45 18 9 0 0 9 70 10 11

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 43 14 26 12 2 0 2 59 15 42
2020 CS-03 70 10 0 10 10 0 0 80 20 10
2020 CS-04 55 9 18 9 0 0 9 70 10 11
2019 CS 43 28 21 4 3 0 0 72 7 67
2019 CS-03 39 32 11 11 7 0 0 71 18 28
2019 CS-04 50 21 29 0 0 0 0 71 0 14

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 48 11 23 11 5 0 2 60 16 44
2020 CS-03 33 8 33 17 8 0 0 42 25 12
2020 CS-04 73 0 9 9 0 0 9 80 10 11
2019 CS 51 27 10 10 1 0 0 78 12 67
2019 CS-03 36 36 18 11 0 0 0 71 11 28
2019 CS-04 64 21 7 7 0 0 0 86 7 14

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 27 34 16 14 7 0 2 63 21 44
2020 CS-03 42 25 8 17 8 0 0 67 25 12
2020 CS-04 45 27 9 0 9 0 9 80 10 11

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 66 11 9 5 5 0 5 81 10 44
2020 CS-03 67 8 8 17 0 0 0 75 17 12
2020 CS-04 64 9 0 0 9 0 18 89 11 11
2019 CS 68 18 9 1 0 0 4 89 2 68
2019 CS-03 57 21 11 4 0 0 7 85 4 28
2019 CS-04 86 7 7 0 0 0 0 93 0 14

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 77 7 2 7 5 0 2 86 12 44
2020 CS-03 75 0 8 8 8 0 0 75 17 12
2020 CS-04 64 9 0 9 9 0 9 80 20 11
2019 CS 75 18 3 1 0 3 0 95 2 68
2019 CS-03 71 21 4 0 0 4 0 96 0 28
2019 CS-04 79 21 0 0 0 0 0 100 0 14

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 75 11 7 2 2 0 2 88 5 44
2020 CS-03 75 0 17 8 0 0 0 75 8 12
2020 CS-04 73 9 0 0 9 0 9 90 10 11
2019 CS 63 25 6 3 1 0 1 90 4 68
2019 CS-03 57 21 14 0 4 0 4 81 4 28
2019 CS-04 79 21 0 0 0 0 0 100 0 14

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 66 14 11 2 5 0 2 81 7 44
2020 CS-03 58 17 17 0 8 0 0 75 8 12
2020 CS-04 64 0 9 9 9 0 9 70 20 11
2019 CS 59 26 9 3 1 0 1 87 4 68
2019 CS-03 50 36 7 4 0 0 4 89 4 28
2019 CS-04 71 21 7 0 0 0 0 93 0 14

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 77 7 2 0 2 0 12 95 3 43
2020 CS-03 83 8 8 0 0 0 0 92 0 12
2020 CS-04 80 0 0 0 10 0 10 89 11 10
2019 CS 60 16 0 0 0 0 24 100 0 67
2019 CS-03 52 15 0 0 0 0 33 100 0 27
2019 CS-04 71 7 0 0 0 0 21 100 0 14

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 75 9 9 5 0 0 2 86 5 44
2020 CS-03 75 8 8 8 0 0 0 83 8 12
2020 CS-04 73 18 0 0 0 0 9 100 0 11
2019 CS 69 22 2 5 0 0 3 94 5 65
2019 CS-03 59 30 0 7 0 0 4 92 8 27
2019 CS-04 93 7 0 0 0 0 0 100 0 14

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 82 14 0 0 2 0 2 98 2 44
2020 CS-03 83 17 0 0 0 0 0 100 0 12
2020 CS-04 73 9 0 0 9 0 9 90 10 11
2019 CS 82 7 3 3 1 0 3 92 5 68
2019 CS-03 71 11 7 4 0 0 7 88 4 28
2019 CS-04 93 7 0 0 0 0 0 100 0 14

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 52 23 9 9 5 0 2 77 14 44
2020 CS-03 58 17 8 17 0 0 0 75 17 12
2020 CS-04 45 18 9 9 9 0 9 70 20 11
2019 CS 56 30 11 2 2 0 0 86 3 66
2019 CS-03 50 36 11 0 4 0 0 86 4 28
2019 CS-04 62 31 8 0 0 0 0 92 0 13

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 18 41 18 14 9 0 0 59 23 44
2020 CS-03 8 50 8 25 8 0 0 58 33 12
2020 CS-04 27 45 9 9 9 0 0 73 18 11

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 18 34 23 18 7 0 0 52 25 44
2020 CS-03 33 33 8 17 8 0 0 67 25 12
2020 CS-04 18 9 27 27 18 0 0 27 45 11
2019 CS 22 38 32 6 1 0 0 60 7 68
2019 CS-03 14 36 39 11 0 0 0 50 11 28
2019 CS-04 36 57 7 0 0 0 0 93 0 14

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 11 18 34 20 14 0 2 35 30 44
2020 CS-03 8 17 17 42 17 0 0 58 25 12
2020 CS-04 27 18 9 27 9 0 9 40 50 11
2019 CS 4 13 43 22 16 0 0 39 18 67
2019 CS-03 4 14 54 11 18 0 0 29 18 28
2019 CS-04 8 8 23 46 15 0 0 62 15 13
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 34 41 25 0 55 45 44
2020 CS-03 42 42 17 0 50 50 12
2020 CS-04 27 36 36 0 57 43 11

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 CS 47 53 15

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 57 9 5 14 7 0 9 73 23 44
2020 CS-03 42 8 17 17 8 0 8 55 27 12
2020 CS-04 55 9 0 18 0 0 18 78 22 11
2019 CS 41 13 12 10 16 1 6 59 29 68
2019 CS-03 25 18 18 14 21 0 4 44 37 28
2019 CS-04 64 14 7 0 0 0 14 92 0 14

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 27 33 13 7 20 0 0 60 27 15

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 CS 20 13 13 0 27 0 27 45 36 15
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