2020 Public Service Employee Survey Results by Theme for Communications Security Establishment Canada by Question 101. Do you work full-time or part-time?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 50 33 8 6 2 0 0 83 9 1537
2020 Part-time 42 26 16 11 5 0 0 68 16 19
2019 Full-time 52 33 7 5 3 0 0 86 7 1641
2019 Part-time 54 34 0 12 0 0 0 88 12 26
2017 Full-time 47 37 7 5 3 0 0 85 9 1118
2017 Part-time 54 38 4 4 0 0 0 92 4 26
2014 Full-time 46 39 7 6 3 0 0 85 8 1249
2014 Part-time 52 39 8 2 0 0 0 90 2 41

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 45 36 9 7 3 0 0 81 11 1536
2020 Part-time 47 16 16 11 11 0 0 63 21 19
2019 Full-time 44 35 10 7 4 0 0 78 11 1637
2019 Part-time 36 43 0 12 8 0 0 80 20 26
2017 Full-time 38 37 10 10 4 0 0 75 14 1116
2017 Part-time 35 46 15 4 0 0 0 81 4 26

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 63 27 8 2 1 0 0 90 3 1533
2020 Part-time 58 21 11 5 5 0 0 79 11 19
2019 Full-time 63 27 7 1 1 0 0 90 3 1628
2019 Part-time 50 43 3 4 0 0 0 93 4 26
2017 Full-time 62 28 6 2 0 0 0 91 3 1113
2017 Part-time 64 32 4 0 0 0 0 96 0 25
2014 Full-time 70 23 5 1 1 0 0 93 2 1249
2014 Part-time 72 25 3 0 0 0 0 97 0 41

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 55 31 8 4 1 0 0 86 5 1535
2020 Part-time 53 21 5 11 11 0 0 74 21 19
2019 Full-time 57 31 7 3 2 0 0 88 5 1638
2019 Part-time 53 31 4 12 0 0 0 84 12 26
2017 Full-time 52 34 7 4 3 0 0 86 6 1114
2017 Part-time 72 24 0 4 0 0 0 96 4 25
2014 Full-time 54 33 6 3 2 0 0 88 6 1247
2014 Part-time 63 30 2 2 0 3 0 96 2 41

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 65 23 6 3 1 0 0 89 5 1531
2020 Part-time 68 11 11 0 5 5 0 83 6 19
2019 Full-time 65 22 7 4 3 0 0 86 7 1634
2019 Part-time 44 39 12 4 0 0 0 84 4 26
2017 Full-time 57 27 9 5 2 0 0 84 7 1117
2017 Part-time 65 27 4 4 0 0 0 92 4 26
2014 Full-time 56 28 9 4 3 0 0 84 7 1249
2014 Part-time 75 22 0 0 0 3 0 100 0 41

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 61 27 6 4 2 0 0 88 6 1523
2020 Part-time 56 28 6 0 6 6 0 88 6 18
2019 Full-time 60 26 6 5 2 0 0 86 7 1636
2019 Part-time 40 39 12 4 4 0 0 80 8 26
2017 Full-time 53 30 9 6 2 0 0 83 8 1117
2017 Part-time 69 27 4 0 0 0 0 96 0 26
2014 Full-time 52 31 9 5 3 0 0 83 8 1248
2014 Part-time 70 28 0 0 0 3 0 100 0 41

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 61 21 9 5 3 1 0 83 8 1537
2020 Part-time 47 37 5 0 5 5 0 89 6 19
2019 Full-time 59 21 10 6 3 1 0 81 9 1640
2019 Part-time 47 15 15 11 4 8 0 68 16 26
2017 Full-time 54 23 11 6 4 2 0 78 11 1116
2017 Part-time 50 27 8 8 0 8 0 83 8 26
2014 Full-time 53 22 10 6 5 3 0 78 11 1249
2014 Part-time 61 24 2 3 0 9 2 95 3 41
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 65 21 7 3 1 1 1 89 4 1537
2020 Part-time 68 16 5 5 0 0 5 89 6 19
2019 Full-time 63 21 10 2 1 1 2 86 4 1640
2019 Part-time 69 31 0 0 0 0 0 100 0 26

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 58 26 7 6 2 0 0 85 8 1536
2020 Part-time 58 11 11 16 5 0 0 68 21 19
2019 Full-time 53 28 8 8 3 0 0 81 11 1634
2019 Part-time 59 29 8 0 4 0 0 88 4 26
2017 Full-time 46 33 9 7 4 0 0 80 11 1116
2017 Part-time 65 27 4 4 0 0 0 92 4 26
2014 Full-time 47 33 8 8 4 0 0 80 12 1250
2014 Part-time 64 23 9 2 2 0 0 87 4 41

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 66 21 6 5 3 0 0 87 7 1540
2020 Part-time 58 21 11 11 0 0 0 79 11 19
2019 Full-time 57 25 8 6 3 0 0 83 10 1640
2019 Part-time 61 12 19 8 0 0 0 73 8 26
2017 Full-time 55 27 8 6 3 0 0 82 10 1115
2017 Part-time 73 19 4 0 4 0 0 92 4 26
2014 Full-time 54 28 8 6 3 0 0 83 9 1248
2014 Part-time 68 26 6 0 0 0 0 94 0 41

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 46 27 11 6 3 7 0 79 10 1537
2020 Part-time 47 26 11 5 5 5 0 78 11 19
2019 Full-time 40 29 12 9 4 6 0 74 14 1639
2019 Part-time 31 25 19 12 4 8 0 62 18 26
2017 Full-time 27 34 14 12 7 7 0 65 20 1117
2017 Part-time 27 19 19 15 0 19 0 57 19 26
2014 Full-time 32 34 13 10 5 6 0 70 16 1249
2014 Part-time 56 28 2 2 0 12 0 95 2 40

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 40 32 13 8 4 2 0 74 13 1536
2020 Part-time 47 21 16 5 11 0 0 68 16 19
2019 Full-time 34 32 14 11 6 2 0 68 18 1636
2019 Part-time 28 21 8 34 8 0 0 49 42 25
2017 Full-time 25 35 15 16 8 2 0 61 24 1114
2017 Part-time 15 42 15 15 4 8 0 63 21 26
2014 Full-time 29 35 14 14 6 2 0 66 20 1250
2014 Part-time 44 43 11 2 0 0 0 87 2 41

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 28 33 16 14 6 4 0 63 21 1535
2020 Part-time 37 26 11 0 16 5 5 71 18 19
2019 Full-time 22 33 18 15 8 4 0 57 24 1636
2019 Part-time 20 28 11 20 20 0 0 48 41 26
2017 Full-time 15 33 18 20 9 5 0 50 30 1119
2017 Part-time 19 15 19 19 4 23 0 45 30 26
2014 Full-time 18 33 18 18 8 5 0 54 27 1249
2014 Part-time 39 36 10 10 0 6 0 79 11 41

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 26 35 13 15 9 2 0 62 25 1540
2020 Part-time 37 37 11 5 11 0 0 74 16 19
2019 Full-time 18 31 17 20 11 2 0 50 32 1639
2019 Part-time 24 23 7 26 16 4 0 49 44 26
2017 Full-time 13 31 14 26 14 2 0 45 41 1115
2017 Part-time 8 42 15 12 12 12 0 57 26 26
2014 Full-time 18 32 16 21 11 2 0 51 33 1248
2014 Part-time 30 36 18 14 2 0 0 66 16 40
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 39 39 9 9 4 1 0 78 13 1536
2020 Part-time 47 26 5 11 11 0 0 74 21 19
2019 Full-time 37 37 12 9 5 0 0 74 14 1639
2019 Part-time 42 34 4 16 4 0 0 76 20 26
2017 Full-time 33 37 12 12 6 0 0 71 18 1117
2017 Part-time 35 46 15 0 4 0 0 81 4 26
2014 Full-time 34 37 13 9 6 0 0 72 15 1248
2014 Part-time 55 36 7 2 0 0 0 91 2 41

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 33 43 10 10 4 0 0 76 14 1530
2020 Part-time 47 21 5 11 16 0 0 68 26 19
2019 Full-time 32 42 11 11 4 0 0 74 16 1629
2019 Part-time 42 34 12 0 12 0 0 76 12 26
2017 Full-time 29 42 11 14 4 0 0 71 18 1117
2017 Part-time 35 35 15 15 0 0 0 69 15 26

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 49 30 10 7 4 1 0 80 10 1537
2020 Part-time 68 11 5 5 11 0 0 79 16 19
2019 Full-time 48 29 10 7 4 0 0 78 12 1642
2019 Part-time 48 31 8 8 4 0 0 80 12 26
2017 Full-time 40 35 10 10 4 0 1 76 14 1118
2017 Part-time 42 35 15 4 0 4 0 80 4 26
2014 Full-time 41 37 11 7 4 0 0 78 11 1250
2014 Part-time 63 29 6 2 0 0 0 92 2 41

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 43 36 10 9 2 0 0 79 12 1531
2020 Part-time 37 37 16 0 11 0 0 74 11 19
2019 Full-time 41 36 9 9 4 0 0 78 13 1628
2019 Part-time 37 35 7 0 17 0 4 75 18 25
2017 Full-time 37 42 9 9 4 0 0 79 13 1118
2017 Part-time 15 58 8 12 8 0 0 73 19 26
2014 Full-time 38 37 9 11 4 0 0 76 15 1249
2014 Part-time 45 36 7 8 0 0 4 84 8 41

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 62 21 8 4 3 2 1 85 7 1534
2020 Part-time 68 5 5 5 5 5 5 82 12 19

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 38 35 11 9 5 1 0 74 14 1531
2020 Part-time 63 21 11 0 5 0 0 84 5 19
2019 Full-time 35 34 12 12 6 1 0 70 18 1636
2019 Part-time 38 18 20 8 12 4 0 58 21 26
2017 Full-time 26 40 11 13 8 1 0 67 22 1117
2017 Part-time 46 23 15 8 4 0 4 72 12 26
2014 Full-time 34 36 13 11 6 1 0 70 17 1249
2014 Part-time 49 28 12 7 0 2 3 81 7 41

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 36 31 12 10 8 1 1 69 18 1537
2020 Part-time 37 21 11 11 11 5 5 65 24 19
2019 Full-time 35 30 12 10 10 1 1 67 20 1637
2019 Part-time 34 22 16 4 16 0 8 60 22 26
2017 Full-time 23 33 13 15 13 1 2 57 29 1116
2017 Part-time 27 19 12 19 4 8 12 57 29 26
2014 Full-time 30 30 12 14 11 1 1 62 26 1249
2014 Part-time 39 22 15 8 0 0 16 73 9 41

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 60 23 9 3 3 0 2 85 6 1540
2020 Part-time 47 32 0 5 11 0 5 83 17 19
2019 Full-time 63 21 9 2 2 0 3 87 4 1641
2019 Part-time 60 23 4 9 0 0 4 86 10 26

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 63 21 9 3 2 0 2 86 5 1538
2020 Part-time 68 16 0 0 11 0 5 89 11 19
2019 Full-time 61 22 10 3 2 1 2 85 5 1636
2019 Part-time 46 26 8 0 4 0 16 85 5 26

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 83 6 4 1 2 2 3 93 3 1534
2020 Part-time 74 16 0 0 0 5 5 100 0 19
2019 Full-time 82 6 4 1 1 2 3 93 3 1633
2019 Part-time 85 4 3 0 0 0 8 97 0 25

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 83 7 2 1 1 1 5 96 2 1536
2020 Part-time 74 5 0 0 0 11 11 100 0 19
2019 Full-time 84 4 2 0 1 1 8 97 1 1634
2019 Part-time 71 8 0 4 0 0 16 95 5 26

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 49 33 8 6 3 0 0 83 9 1528
2020 Part-time 47 29 12 6 6 0 0 76 12 17
2019 Full-time 46 35 8 7 4 0 0 81 11 1631
2019 Part-time 38 34 8 12 4 0 4 75 17 26
2017 Full-time 43 37 9 8 3 0 0 80 11 1112
2017 Part-time 63 29 4 4 0 0 0 92 4 24
2014 Full-time 37 42 9 7 5 0 0 80 12 1250
2014 Part-time 45 44 7 5 0 0 0 88 5 41

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 56 30 8 4 2 0 0 86 6 1532
2020 Part-time 63 16 5 11 5 0 0 79 16 19
2019 Full-time 52 32 8 5 3 0 0 84 8 1636
2019 Part-time 42 35 3 16 4 0 0 77 20 26
2017 Full-time 51 32 8 6 2 0 0 84 8 1112
2017 Part-time 64 28 4 4 0 0 0 92 4 25
2014 Full-time 51 30 9 6 3 0 0 82 10 1250
2014 Part-time 63 30 7 0 0 0 0 93 0 41

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 44 38 9 6 2 0 0 82 9 1529
2020 Part-time 37 42 11 5 5 0 0 79 11 19
2019 Full-time 44 36 10 7 2 0 0 80 9 1617
2019 Part-time 26 47 0 18 4 4 0 77 23 24
2017 Full-time 43 37 9 8 3 0 0 80 10 1114
2017 Part-time 56 32 0 12 0 0 0 88 12 25
2014 Full-time 44 35 10 7 3 0 0 80 10 1250
2014 Part-time 62 29 7 2 0 0 0 91 2 41

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 40 42 9 5 2 2 0 84 7 1536
2020 Part-time 42 26 16 11 0 5 0 72 11 19
2019 Full-time 36 44 11 5 2 1 0 81 8 1642
2019 Part-time 29 34 20 12 4 0 0 63 16 26
2017 Full-time 30 42 15 7 3 2 0 74 11 1117
2017 Part-time 35 46 12 4 0 4 0 84 4 26

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 62 25 6 5 3 0 0 86 8 1533
2020 Part-time 63 21 11 5 0 0 0 84 5 19
2019 Full-time 63 25 5 4 3 0 0 89 6 1637
2019 Part-time 77 7 4 4 0 0 8 91 4 26
2017 Full-time 57 29 6 5 2 0 0 87 7 1118
2017 Part-time 65 27 0 0 0 0 8 100 0 26
2014 Full-time 57 27 8 4 2 1 1 86 6 1249
2014 Part-time 70 21 5 0 2 2 0 93 2 41

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 40 33 15 6 5 0 1 73 11 1535
2020 Part-time 47 32 21 0 0 0 0 79 0 19
2019 Full-time 44 31 15 7 3 0 0 75 10 1637
2019 Part-time 42 25 20 4 4 0 4 70 8 26
2017 Full-time 43 35 13 5 2 0 1 80 8 1119
2017 Part-time 58 31 8 4 0 0 0 88 4 26
2014 Full-time 40 38 14 5 2 0 1 79 7 1250
2014 Part-time 58 34 8 0 0 0 0 92 0 41

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 45 55 1539
2020 Part-time 53 47 19

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 75 11 4 1 1 2 6 94 2 1539
2020 Part-time 79 11 5 0 0 0 5 94 0 19

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Full-time 25 44 31 1539
2020 Part-time 47 32 21 19
2019 Full-time 25 43 32 1644
2019 Part-time 35 27 38 26
2017 Full-time 24 46 30 1118
2017 Part-time 15 46 38 26
2014 Full-time 24 47 29 1249
2014 Part-time 30 36 34 41

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Full-time 17 57 13 5 2 5 270
2014 Full-time 13 54 18 7 9999 8 297
2014 Part-time 63 19 9 9 9999 0 13
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 56 32 6 4 2 0 0 88 6 1532
2020 Part-time 58 21 11 5 5 0 0 79 11 19
2019 Full-time 55 32 6 4 2 0 0 88 6 1633
2019 Part-time 58 34 0 4 4 0 0 92 8 26
2017 Full-time 50 34 8 5 2 0 0 85 7 1115
2017 Part-time 42 38 8 4 4 4 0 84 8 26
2014 Full-time 52 35 7 5 1 0 0 87 6 1250
2014 Part-time 65 33 3 0 0 0 0 97 0 41

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 44 40 8 6 2 0 0 84 8 1537
2020 Part-time 53 42 0 5 0 0 0 95 5 19
2019 Full-time 40 39 10 8 3 0 0 79 10 1641
2019 Part-time 35 40 8 12 4 0 0 76 16 26
2017 Full-time 33 40 12 9 5 0 0 74 14 1115
2017 Part-time 35 42 8 12 4 0 0 77 15 26
2014 Full-time 36 40 12 7 4 1 0 77 11 1249
2014 Part-time 44 41 9 5 0 0 0 86 5 41

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 8 21 38 23 9 0 1 32 30 1538
2020 Part-time 11 16 37 21 16 0 0 37 26 19
2019 Full-time 8 22 36 24 9 1 0 33 31 1635
2019 Part-time 13 13 34 24 13 4 0 38 26 25
2017 Full-time 8 21 43 17 9 1 2 27 30 1114
2017 Part-time 4 35 23 31 4 0 4 36 40 26
2014 Full-time 9 23 40 19 8 0 1 28 32 1246
2014 Part-time 5 9 36 25 23 2 0 49 14 41

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 6 11 23 33 25 1 1 59 17 1531
2020 Part-time 11 16 5 37 32 0 0 68 26 19
2019 Full-time 7 16 25 28 21 1 1 50 24 1634
2019 Part-time 17 13 41 13 17 0 0 29 29 25
2017 Full-time 6 15 28 27 20 1 2 49 22 1113
2017 Part-time 12 4 31 23 23 4 4 50 17 26
2014 Full-time 5 13 28 32 19 1 2 53 19 1245
2014 Part-time 2 6 26 35 25 2 3 64 9 41

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 10 19 32 26 12 1 1 38 29 1534
2020 Part-time 16 16 32 26 0 5 5 29 35 19
2019 Full-time 10 22 32 21 13 1 1 34 33 1636
2019 Part-time 15 19 32 17 13 0 4 31 36 25
2017 Full-time 11 24 33 20 10 1 2 31 35 1115
2017 Part-time 19 8 31 27 8 4 4 38 29 26
2014 Full-time 14 24 33 17 9 1 1 27 39 1249
2014 Part-time 4 14 28 16 32 5 0 51 19 41

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 4 8 27 37 23 1 1 60 12 1527
2020 Part-time 17 0 22 33 22 6 0 59 18 18
2019 Full-time 3 10 26 35 24 0 1 60 13 1627
2019 Part-time 0 0 39 32 25 0 4 60 0 25
2017 Full-time 3 9 30 36 20 1 2 57 12 1109
2017 Part-time 4 0 31 31 27 0 8 63 4 26
2014 Full-time 4 10 30 35 20 0 1 56 14 1245
2014 Part-time 2 2 15 32 46 0 4 81 4 41

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 12 19 28 23 16 1 1 40 31 1537
2020 Part-time 16 21 21 21 21 0 0 42 37 19
2019 Full-time 12 21 28 20 17 1 1 38 34 1635
2019 Part-time 8 15 43 21 13 0 0 33 24 25
2017 Full-time 10 21 30 20 16 1 2 37 32 1111
2017 Part-time 8 12 35 23 12 4 8 39 22 26
2014 Full-time 10 18 30 25 15 0 2 41 29 1246
2014 Part-time 3 14 18 30 31 4 0 64 17 41

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 6 11 24 30 25 2 2 57 18 1531
2020 Part-time 16 16 21 11 37 0 0 47 32 19
2019 Full-time 9 16 26 26 20 2 1 47 26 1627
2019 Part-time 8 16 41 15 8 4 8 26 27 26
2017 Full-time 5 13 30 29 19 2 3 50 19 1115
2017 Part-time 4 12 23 23 19 8 12 52 19 26
2014 Full-time 4 8 27 34 24 2 2 60 12 1245
2014 Part-time 2 4 15 17 58 0 5 78 6 41

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 9 17 32 26 14 1 1 40 27 1529
2020 Part-time 16 16 21 26 16 5 0 44 33 19
2019 Full-time 10 18 35 22 13 1 1 36 29 1636
2019 Part-time 19 26 17 21 13 0 4 35 48 25
2017 Full-time 9 22 34 21 11 1 2 33 33 1114
2017 Part-time 8 15 50 12 4 12 0 17 26 26
2014 Full-time 13 21 36 19 10 1 1 29 34 1248
2014 Part-time 0 11 39 17 29 2 3 48 12 41

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 6 14 33 31 16 0 1 47 20 1535
2020 Part-time 5 5 47 32 11 0 0 42 11 19
2019 Full-time 10 18 32 25 14 0 1 39 28 1641
2019 Part-time 8 28 31 25 8 0 0 33 36 25

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 27 39 15 13 5 1 0 67 18 1537
2020 Part-time 42 37 11 5 5 0 0 79 11 19
2019 Full-time 20 37 18 17 7 1 0 58 24 1632
2019 Part-time 16 23 27 11 23 0 0 39 34 26

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 59 24 7 7 3 1 0 84 10 1534
2020 Part-time 63 21 11 0 5 0 0 84 5 19
2019 Full-time 59 25 7 6 3 0 0 84 9 1630
2019 Part-time 69 15 0 8 8 0 0 84 16 26
2017 Full-time 51 29 7 7 5 1 0 81 12 1115
2017 Part-time 69 19 12 0 0 0 0 88 0 26
2014 Full-time 54 26 7 7 5 1 0 81 12 1251
2014 Part-time 60 25 3 8 3 0 2 86 11 41

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 67 25 3 4 1 0 0 92 5 1523
2020 Part-time 74 21 0 0 5 0 0 95 5 19
2019 Full-time 62 28 5 4 1 0 0 90 5 1631
2019 Part-time 73 15 0 8 4 0 0 88 12 26
2017 Full-time 50 35 7 5 3 0 0 85 8 1119
2017 Part-time 73 19 8 0 0 0 0 92 0 26
2014 Full-time 48 38 7 5 2 0 0 86 7 1250
2014 Part-time 63 27 8 3 0 0 0 89 3 41

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 59 31 6 3 1 1 0 90 4 1521
2020 Part-time 68 21 5 0 5 0 0 89 5 19
2019 Full-time 59 30 6 3 1 1 0 89 4 1633
2019 Part-time 57 31 0 8 4 0 0 88 12 26

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 55 32 6 4 2 1 0 88 5 1527
2020 Part-time 56 22 11 11 0 0 0 78 11 18
2019 Full-time 55 32 8 3 2 0 0 87 5 1633
2019 Part-time 46 34 8 4 8 0 0 80 12 26
2017 Full-time 51 37 7 4 2 1 0 88 5 1115
2017 Part-time 54 38 4 0 0 4 0 96 0 26
2014 Full-time 56 31 7 3 1 2 0 89 4 1251
2014 Part-time 69 20 6 2 0 3 0 92 2 41

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 57 27 8 3 1 3 1 87 4 1533
2020 Part-time 42 42 0 11 0 5 0 89 11 19
2019 Full-time 65 24 6 2 1 2 0 91 3 1635
2019 Part-time 56 31 8 4 0 0 0 87 4 25
2017 Full-time 51 34 8 2 1 3 1 88 3 1117
2017 Part-time 58 38 0 0 0 4 0 100 0 26
2014 Full-time 55 29 8 2 1 4 1 88 3 1250
2014 Part-time 63 24 7 0 0 3 3 93 0 41

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 67 24 4 2 1 0 0 92 4 1536
2020 Part-time 74 16 5 5 0 0 0 89 5 19
2019 Full-time 65 25 6 3 2 0 0 90 4 1637
2019 Part-time 50 38 4 4 4 0 0 88 8 26
2017 Full-time 56 31 7 4 2 0 0 87 6 1117
2017 Part-time 85 15 0 0 0 0 0 100 0 26
2014 Full-time 60 29 6 3 1 0 0 90 5 1250
2014 Part-time 71 22 7 0 0 0 0 93 0 41

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 61 19 7 3 2 5 3 87 5 1535
2020 Part-time 74 5 11 0 5 5 0 83 6 19

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 46 26 13 4 2 8 1 79 7 1539
2020 Part-time 42 21 16 11 0 11 0 71 12 19

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 59 24 6 4 2 3 2 88 6 1535
2020 Part-time 56 11 17 6 6 0 6 71 12 18

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 0 0 13 19 56 13 0 0 86 16

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 37 30 13 7 3 6 4 74 11 1534
2020 Part-time 68 11 16 0 5 0 0 79 5 19
2019 Full-time 39 30 12 8 3 4 4 74 13 1638
2019 Part-time 50 23 7 8 8 0 4 76 17 26
2017 Full-time 31 31 14 9 7 4 3 67 18 1116
2017 Part-time 46 19 19 4 0 0 12 74 4 26
2014 Full-time 37 31 11 7 6 4 3 74 14 1249
2014 Part-time 54 22 9 7 3 0 4 80 10 41

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 54 32 8 3 2 1 1 87 5 1539
2020 Part-time 68 21 0 5 5 0 0 89 11 19
2019 Full-time 57 29 8 4 2 1 0 87 6 1637
2019 Part-time 65 19 4 4 4 4 0 87 8 26
2017 Full-time 55 32 6 4 2 1 0 88 6 1115
2017 Part-time 60 24 4 4 0 4 4 91 4 25
2014 Full-time 59 28 6 4 2 1 1 88 5 1249
2014 Part-time 69 27 2 0 0 2 0 98 0 41

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 56 31 9 3 1 1 0 87 4 1537
2020 Part-time 67 22 6 0 6 0 0 89 6 18
2019 Full-time 55 29 10 4 2 0 0 84 6 1639
2019 Part-time 57 27 12 4 0 0 0 84 4 26

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 34 25 14 10 6 9 2 66 17 1530
2020 Part-time 32 37 0 11 16 5 0 72 28 19
2019 Full-time 31 24 15 12 9 8 2 60 24 1641
2019 Part-time 25 22 20 16 4 12 0 54 23 26
2017 Full-time 21 24 14 15 14 9 2 51 33 1117
2017 Part-time 38 15 12 12 8 12 4 64 23 26
2014 Full-time 28 23 16 12 11 9 2 57 25 1249
2014 Part-time 42 26 10 10 2 5 5 76 13 41

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 35 48 4 11 3 0 0 82 14 1537
2020 Part-time 26 58 11 5 0 0 0 84 5 19

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 39 39 8 12 2 0 0 78 15 1533
2020 Part-time 21 47 11 16 5 0 0 68 21 19
2019 Full-time 44 33 5 13 5 0 0 77 18 1636
2019 Part-time 29 32 4 27 8 0 0 61 35 26
2017 Full-time 36 33 6 16 9 0 0 69 25 1117
2017 Part-time 31 42 4 12 12 0 0 73 23 26
2014 Full-time 39 34 7 13 6 0 0 73 19 1248
2014 Part-time 39 48 3 8 3 0 0 87 11 41

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 55 30 7 5 2 0 0 86 7 1520
2020 Part-time 53 21 16 11 0 0 0 74 11 19
2019 Full-time 61 27 5 4 3 0 0 89 7 1623
2019 Part-time 69 12 7 12 0 0 0 81 12 26
2017 Full-time 59 30 5 4 1 0 0 90 5 1115
2017 Part-time 65 19 4 8 4 0 0 85 12 26
2014 Full-time 56 32 7 4 1 0 0 88 5 1249
2014 Part-time 51 43 3 3 0 0 0 94 3 41

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 74 13 5 3 2 1 2 91 4 1534
2020 Part-time 63 21 0 11 0 5 0 89 11 19
2017 Full-time 70 16 5 5 2 1 2 88 7 1117
2017 Part-time 88 4 0 4 0 0 4 96 4 26
2014 Full-time 70 15 4 4 3 1 3 88 7 1250
2014 Part-time 64 26 6 3 0 2 0 91 3 41

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 38 27 15 6 3 9 2 73 10 1535
2020 Part-time 32 58 0 5 0 5 0 94 6 19
2019 Full-time 35 26 17 7 3 9 2 69 12 1643
2019 Part-time 20 15 20 16 4 24 0 47 27 26

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 24 15 13 6 4 31 8 63 15 1538
2020 Part-time 16 11 11 11 5 32 16 50 30 19
2019 Full-time 24 16 15 7 5 26 8 60 18 1643
2019 Part-time 19 4 28 8 4 33 4 36 19 26
2017 Full-time 17 18 16 7 7 29 6 54 21 1118
2017 Part-time 15 15 19 4 0 38 8 57 7 26
2014 Full-time 23 20 15 6 4 25 6 63 15 1248
2014 Part-time 19 23 10 2 0 38 9 78 4 41

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 43 29 12 4 3 9 1 79 8 1538
2020 Part-time 37 32 16 0 5 5 5 76 6 19
2019 Full-time 45 28 13 4 3 6 1 78 8 1638
2019 Part-time 35 30 19 8 0 8 0 71 9 26
2017 Full-time 35 35 14 6 4 6 1 74 10 1113
2017 Part-time 19 46 8 4 0 23 0 85 5 26
2014 Full-time 40 31 14 5 3 7 1 77 8 1250
2014 Part-time 50 29 5 0 0 16 0 94 0 40

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 5 95 1536
2020 Part-time 0 100 19

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 37 63 76

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 83 17 76

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 0 100 76

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 0 100 76

Question 63g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 9 91 76

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 22 78 76

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 25 75 76

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 12 88 76

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 27 73 76

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 48 52 76

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 15 85 76

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 11 89 76

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 0 100 76

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 8 92 76

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 39 61 76

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 25 75 76

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 10 90 76

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 14 86 76

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 9 91 76

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 12 88 76

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 9 91 76

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 43 57 76

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 25 15 14 3 2 35 6 68 9 1534
2020 Part-time 11 11 16 0 5 47 11 50 13 19
2019 Full-time 26 14 17 3 2 30 8 64 9 1640
2019 Part-time 15 12 28 8 0 33 4 43 13 26
2017 Full-time 19 17 16 3 3 36 7 63 9 1115
2017 Part-time 19 15 15 0 0 46 4 69 0 26
2014 Full-time 25 16 15 3 2 32 7 67 7 1251
2014 Part-time 33 19 7 0 0 32 9 88 0 41

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 45 29 12 3 2 9 1 82 5 1537
2020 Part-time 26 37 11 0 5 16 5 80 7 19
2019 Full-time 49 25 12 4 2 7 1 81 6 1639
2019 Part-time 43 27 13 8 0 8 0 77 9 26
2017 Full-time 41 33 13 2 2 8 1 81 5 1119
2017 Part-time 27 35 12 4 0 23 0 80 5 26
2014 Full-time 41 30 12 3 1 11 1 82 5 1249
2014 Part-time 45 26 7 0 0 19 3 91 0 41

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 7 93 1536
2020 Part-time 0 100 18

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Full-time 9 91 1535
2020 Part-time 11 89 19
2019 Full-time 10 90 1641
2019 Part-time 19 81 26
2017 Full-time 14 86 1118
2017 Part-time 23 77 26
2014 Full-time 11 89 1248
2014 Part-time 17 83 40

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Full-time 73 27 160
2014 Full-time 78 22 140

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2017 Full-time 53 33 3 5 4 0 1 87 10 116
2014 Full-time 54 32 6 7 1 0 0 86 8 110

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 62 24 6 3 1 2 2 90 4 1539
2020 Part-time 68 21 11 0 0 0 0 89 0 19
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 47 31 10 8 3 2 0 79 11 1534
2020 Part-time 53 26 11 0 5 5 0 83 6 19

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 51 34 6 7 2 0 0 86 8 1540
2020 Part-time 58 32 0 5 5 0 0 89 11 19

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 53 31 8 6 3 0 0 84 9 1534
2020 Part-time 58 37 0 5 0 0 0 95 5 19

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 47 31 12 6 2 0 1 79 8 1531
2020 Part-time 42 47 11 0 0 0 0 89 0 19

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 57 29 7 4 2 1 1 87 5 1539
2020 Part-time 63 32 0 0 0 0 5 100 0 19

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 78 11 3 0 0 5 2 96 1 1537
2020 Part-time 74 16 5 0 0 5 0 94 0 19

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 65 25 6 2 1 1 0 91 3 1534
2020 Part-time 79 11 0 11 0 0 0 89 11 19

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 64 23 6 4 2 1 0 88 7 1530
2020 Part-time 79 16 5 0 0 0 0 95 0 19

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 57 27 6 7 3 0 0 84 10 1535
2020 Part-time 84 11 5 0 0 0 0 95 0 19

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 51 34 8 4 1 2 0 87 5 1534
2020 Part-time 58 21 11 0 5 5 0 83 6 19
2019 Full-time 42 37 12 5 2 2 0 81 7 1640
2019 Part-time 50 34 8 0 0 8 0 91 0 26
2017 Full-time 36 40 14 6 2 3 0 78 7 1118
2017 Part-time 31 38 15 0 4 12 0 78 4 26

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 50 27 8 9 5 1 0 78 14 1534
2020 Part-time 63 11 16 5 5 0 0 74 11 19

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 63 21 8 3 2 3 0 87 5 1533
2020 Part-time 79 21 0 0 0 0 0 100 0 19

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 45 32 12 6 3 1 0 79 9 1537
2020 Part-time 63 21 5 5 5 0 0 84 11 19
2019 Full-time 39 36 13 8 3 1 0 77 11 1639
2019 Part-time 41 43 0 16 0 0 0 84 16 26
2017 Full-time 29 42 14 8 5 1 0 72 14 1117
2017 Part-time 27 50 8 8 0 8 0 83 8 26

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 25 33 22 12 8 0 0 58 20 1538
2020 Part-time 42 21 21 5 5 0 5 67 11 19

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 44 27 14 8 7 0 0 71 15 1537
2020 Part-time 42 37 16 5 0 0 0 79 5 19
2019 Full-time 30 28 19 10 11 0 1 59 22 1639
2019 Part-time 29 39 15 8 8 0 0 69 16 26
2017 Full-time 46 29 13 5 6 0 1 76 11 1117
2017 Part-time 38 38 19 4 0 0 0 77 4 26

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 28 29 23 12 8 0 0 57 20 1535
2020 Part-time 37 16 16 26 5 0 0 53 32 19
2019 Full-time 28 33 21 12 6 0 0 61 18 1637
2019 Part-time 39 32 20 8 0 0 0 71 8 26
2017 Full-time 22 36 24 11 6 0 1 58 17 1118
2017 Part-time 35 38 23 0 4 0 0 73 4 26

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 43 29 16 7 4 0 1 73 11 1529
2020 Part-time 47 16 16 11 11 0 0 63 21 19
2019 Full-time 43 30 17 6 3 0 1 74 9 1627
2019 Part-time 54 27 19 0 0 0 0 81 0 26
2017 Full-time 36 35 16 8 3 0 2 73 11 1117
2017 Part-time 50 27 15 4 0 0 4 80 4 26

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 25 25 23 14 11 0 1 51 25 1528
2020 Part-time 37 26 5 26 5 0 0 63 32 19
2019 Full-time 22 26 23 16 12 0 1 48 28 1632
2019 Part-time 23 24 27 19 7 0 0 47 25 26
2017 Full-time 19 31 25 15 9 0 1 50 24 1117
2017 Part-time 35 38 12 4 8 4 0 76 12 26

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 57 22 11 5 3 0 2 81 8 1527
2020 Part-time 68 11 5 5 5 0 5 83 11 19
2019 Full-time 61 23 8 4 2 0 3 86 5 1632
2019 Part-time 81 7 4 0 0 0 8 96 0 26
2017 Full-time 55 26 10 2 1 0 5 86 4 1118
2017 Part-time 65 15 4 0 0 0 15 95 0 26

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 37 28 19 10 6 0 0 65 16 1535
2020 Part-time 37 21 16 11 16 0 0 58 26 19
2019 Full-time 46 29 14 7 4 0 0 76 11 1635
2019 Part-time 52 25 4 15 4 0 0 77 19 26
2017 Full-time 36 35 16 8 4 0 0 72 12 1116
2017 Part-time 42 19 19 12 4 4 0 64 16 26

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 39 21 16 10 8 0 6 64 19 1539
2020 Part-time 32 26 11 16 5 0 11 65 24 19

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 39 33 16 8 4 0 0 72 11 1534
2020 Part-time 42 21 26 0 11 0 0 63 11 19
2019 Full-time 38 34 17 6 4 0 0 73 10 1640
2019 Part-time 39 34 11 8 8 0 0 73 16 26
2017 Full-time 32 36 18 9 4 0 1 69 13 1117
2017 Part-time 42 46 0 4 4 4 0 92 8 26

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 31 33 19 11 5 0 0 65 16 1536
2020 Part-time 42 11 32 5 11 0 0 53 16 19
2019 Full-time 27 37 22 10 4 0 0 64 14 1639
2019 Part-time 38 23 27 4 8 0 0 61 12 26
2017 Full-time 22 37 24 11 5 0 1 60 16 1117
2017 Part-time 27 35 19 12 4 4 0 64 16 26

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 35 31 18 10 5 0 0 66 15 1536
2020 Part-time 44 22 17 6 11 0 0 67 17 18
2019 Full-time 32 32 20 10 5 0 0 64 16 1639
2019 Part-time 35 36 16 4 8 0 0 71 12 26
2017 Full-time 27 34 20 13 5 0 1 61 19 1118
2017 Part-time 27 38 19 4 8 4 0 68 12 26

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 51 26 12 6 4 0 0 78 10 1529
2020 Part-time 63 16 0 5 16 0 0 79 21 19
2019 Full-time 50 26 12 7 4 0 0 77 12 1637
2019 Part-time 55 29 0 12 4 0 0 84 16 26

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 28 33 22 11 6 0 0 61 17 1538
2020 Part-time 32 26 16 21 5 0 0 58 26 19

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 36 34 18 9 3 0 0 70 12 1536
2020 Part-time 26 47 16 5 5 0 0 74 11 19
2019 Full-time 39 33 17 8 2 0 1 73 10 1630
2019 Part-time 38 29 23 3 8 0 0 66 11 26
2017 Full-time 29 39 20 9 3 0 1 68 12 1114
2017 Part-time 31 27 19 12 8 4 0 60 20 26

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 50 27 14 5 3 0 1 78 9 1525
2020 Part-time 63 16 16 0 5 0 0 79 5 19
2019 Full-time 59 20 11 6 4 0 1 80 10 1630
2019 Part-time 39 17 16 19 8 0 0 57 27 26
2017 Full-time 49 22 15 8 6 0 1 71 14 1119
2017 Part-time 35 35 12 12 8 0 0 69 19 26

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 35 34 18 8 4 0 0 70 12 1523
2020 Part-time 42 42 11 5 0 0 0 84 5 19

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 77 12 4 1 1 0 4 93 3 1528
2020 Part-time 84 5 5 0 0 5 0 94 0 19
2019 Full-time 81 8 3 1 1 0 5 94 3 1632
2019 Part-time 50 12 4 7 4 0 23 81 14 26
2017 Full-time 78 10 4 3 2 0 2 91 5 1117
2017 Part-time 80 12 0 4 0 4 0 96 4 25

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 84 7 3 1 2 0 2 94 3 1530
2020 Part-time 89 11 0 0 0 0 0 100 0 19
2019 Full-time 79 10 6 2 1 0 2 91 4 1638
2019 Part-time 77 15 0 4 0 0 4 96 4 26
2017 Full-time 60 27 8 2 2 0 1 88 4 1115
2017 Part-time 54 38 8 0 0 0 0 92 0 26

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 74 17 5 1 1 0 1 92 3 1528
2020 Part-time 84 11 5 0 0 0 0 95 0 19
2019 Full-time 66 24 6 2 1 0 1 91 3 1639
2019 Part-time 69 19 8 0 0 0 4 92 0 26
2017 Full-time 63 22 7 4 3 0 1 86 7 1113
2017 Part-time 73 15 0 8 0 0 4 92 8 26

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 73 14 7 3 2 0 1 87 5 1529
2020 Part-time 84 11 0 0 5 0 0 95 5 19
2019 Full-time 66 17 9 5 2 0 1 84 7 1633
2019 Part-time 69 14 8 0 4 0 4 87 4 25
2017 Full-time 58 13 3 1 1 0 24 93 2 1117
2017 Part-time 60 8 0 0 0 0 32 100 0 25

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 69 10 3 1 1 0 16 94 3 1532
2020 Part-time 74 5 0 0 0 0 21 100 0 19
2019 Full-time 64 11 4 1 0 0 19 94 1 1621
2019 Part-time 75 7 0 4 0 0 13 95 5 24
2017 Full-time 76 12 3 1 0 0 7 95 1 1109
2017 Part-time 65 31 0 0 0 0 4 100 0 26

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 80 12 4 1 0 0 4 95 1 1533
2020 Part-time 79 11 5 0 5 0 0 89 5 19
2019 Full-time 78 12 4 1 0 0 5 94 2 1631
2019 Part-time 73 15 0 0 0 0 12 100 0 26
2017 Full-time 83 10 2 1 1 0 2 96 2 1117
2017 Part-time 77 15 8 0 0 0 0 92 0 26

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 85 10 3 1 1 0 1 96 2 1535
2020 Part-time 95 0 0 5 0 0 0 95 5 19
2019 Full-time 86 7 3 1 1 0 1 95 2 1634
2019 Part-time 92 8 0 0 0 0 0 100 0 26
2017 Full-time 58 27 11 2 1 0 2 86 3 1117
2017 Part-time 58 38 4 0 0 0 0 96 0 26

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 57 23 12 5 2 0 1 81 7 1535
2020 Part-time 58 26 11 0 5 0 0 84 5 19
2019 Full-time 64 25 7 2 1 0 1 90 3 1638
2019 Part-time 56 27 7 11 0 0 0 83 11 26

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 25 42 21 7 4 1 0 68 12 1537
2020 Part-time 37 37 11 5 5 5 0 78 11 19

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 18 35 32 11 3 0 0 54 14 1536
2020 Part-time 16 32 37 11 5 0 0 47 16 19
2019 Full-time 23 38 30 8 1 0 0 61 9 1643
2019 Part-time 19 39 34 8 0 0 0 58 8 26
2017 Full-time 15 38 35 8 3 0 0 53 11 1119
2017 Part-time 12 65 23 0 0 0 0 77 0 26

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 8 18 35 26 13 0 0 39 26 1536
2020 Part-time 11 6 44 28 6 0 6 35 18 18
2019 Full-time 6 15 36 27 16 0 0 43 21 1639
2019 Part-time 4 20 25 18 33 0 0 50 24 26
2017 Full-time 4 15 38 28 14 0 0 42 19 1118
2017 Part-time 4 4 42 31 15 4 0 48 8 26
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 31 47 21 1 60 40 1540
2020 Part-time 32 42 26 0 57 43 19

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Full-time 57 16 8 4 4 2 9 82 9 1537
2020 Part-time 58 11 16 0 0 5 11 81 0 19
2019 Full-time 52 17 9 6 7 1 8 75 14 1637
2019 Part-time 57 13 12 0 0 0 18 86 0 24
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