2020 Public Service Employee Survey Results by Theme for Communications Security Establishment Canada by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 44 28 11 11 6 0 0 72 17 18
2020 Non-shift worker 50 33 8 6 2 0 0 83 9 1541
2019 Shift worker 20 40 33 7 0 0 0 60 7 11
2019 Non-shift worker 53 33 7 5 3 0 0 86 7 1655
2018 Shift worker 35 34 17 14 0 0 0 69 14 25
2018 Non-shift worker 48 37 7 5 2 0 0 85 7 1485
2017 Shift worker 50 25 25 0 0 0 0 75 0 16
2017 Non-shift worker 48 37 6 5 3 0 0 85 9 1130
2014 Shift worker 24 54 22 0 0 0 0 78 0 25
2014 Non-shift worker 47 39 7 6 3 0 0 85 8 1265

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 28 17 11 11 0 0 61 22 18
2020 Non-shift worker 45 36 9 7 3 0 0 80 11 1540
2019 Shift worker 33 27 13 27 0 0 0 60 27 11
2019 Non-shift worker 44 35 10 7 4 0 0 79 11 1651
2018 Shift worker 40 27 20 13 0 0 0 67 13 24
2018 Non-shift worker 42 36 10 8 4 0 0 78 12 1483
2017 Shift worker 44 19 19 19 0 0 0 63 19 16
2017 Non-shift worker 38 37 10 10 4 0 0 76 14 1128

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 47 41 6 0 6 0 0 88 6 17
2020 Non-shift worker 63 27 8 2 1 0 0 89 3 1538
2019 Shift worker 20 73 7 0 0 0 0 93 0 11
2019 Non-shift worker 64 26 7 2 1 0 0 90 3 1643
2018 Shift worker 66 19 10 5 0 0 0 85 5 24
2018 Non-shift worker 63 27 7 2 1 0 0 90 3 1469
2017 Shift worker 69 25 6 0 0 0 0 94 0 16
2017 Non-shift worker 62 28 6 2 0 0 0 91 3 1124
2014 Shift worker 70 26 5 0 0 0 0 95 0 25
2014 Non-shift worker 70 23 5 1 1 0 0 94 2 1265

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 56 17 17 0 11 0 0 72 11 18
2020 Non-shift worker 55 31 8 4 1 0 0 86 6 1539
2019 Shift worker 54 27 20 0 0 0 0 80 0 11
2019 Non-shift worker 57 31 7 3 2 0 0 88 5 1652
2018 Shift worker 60 25 10 0 5 0 0 85 5 24
2018 Non-shift worker 54 33 7 3 2 0 0 88 5 1483
2017 Shift worker 50 38 13 0 0 0 0 88 0 16
2017 Non-shift worker 53 34 7 4 3 0 0 86 6 1125
2014 Shift worker 43 46 10 0 0 0 0 90 0 25
2014 Non-shift worker 55 33 6 3 2 0 0 88 6 1263

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 72 0 22 0 6 0 0 72 6 18
2020 Non-shift worker 65 23 6 3 1 0 0 89 5 1535
2019 Shift worker 60 7 20 13 0 0 0 67 13 11
2019 Non-shift worker 64 22 7 4 3 0 0 87 7 1648
2018 Shift worker 60 23 0 12 5 0 0 83 17 25
2018 Non-shift worker 63 24 10 3 1 0 0 87 4 1489
2017 Shift worker 50 38 6 6 0 0 0 88 6 16
2017 Non-shift worker 57 27 9 5 2 0 0 84 7 1129
2014 Shift worker 59 7 24 0 5 5 0 69 5 25
2014 Non-shift worker 56 28 8 4 2 0 0 85 7 1265

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 47 24 12 6 12 0 0 71 18 17
2020 Non-shift worker 61 27 6 4 2 0 0 88 6 1527
2019 Shift worker 47 20 13 20 0 0 0 67 20 11
2019 Non-shift worker 60 26 6 5 2 0 0 86 7 1650
2018 Shift worker 63 20 0 17 0 0 0 83 17 25
2018 Non-shift worker 58 28 8 4 2 0 0 86 6 1487
2017 Shift worker 56 19 25 0 0 0 0 75 0 16
2017 Non-shift worker 53 30 9 6 2 0 0 83 8 1129
2014 Shift worker 54 20 19 7 0 0 0 74 7 25
2014 Non-shift worker 53 31 8 5 3 0 0 84 8 1264

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 50 17 11 6 6 6 6 75 13 18
2020 Non-shift worker 61 21 9 5 3 1 0 83 8 1541
2019 Shift worker 47 0 20 7 20 7 0 50 29 11
2019 Non-shift worker 59 21 10 6 3 1 0 81 9 1654
2018 Shift worker 56 25 9 0 9 0 0 81 9 25
2018 Non-shift worker 58 21 11 6 3 1 0 80 9 1492
2017 Shift worker 63 19 19 0 0 0 0 81 0 16
2017 Non-shift worker 53 23 11 6 4 2 0 78 11 1128
2014 Shift worker 41 32 7 7 5 8 0 80 13 25
2014 Non-shift worker 54 22 10 6 5 3 0 78 11 1265
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 39 33 28 0 0 0 0 72 0 18
2020 Non-shift worker 65 21 7 3 1 1 2 89 4 1541
2019 Shift worker 33 13 20 27 0 7 0 50 29 11
2019 Non-shift worker 63 21 10 2 1 1 2 87 3 1654

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 39 0 22 0 6 0 76 24 18
2020 Non-shift worker 58 26 7 6 3 0 0 84 8 1540
2019 Shift worker 7 47 13 27 7 0 0 53 33 11
2019 Non-shift worker 53 28 8 7 3 0 0 82 10 1648
2018 Shift worker 42 31 14 12 0 0 0 73 12 25
2018 Non-shift worker 50 31 8 7 4 1 0 82 10 1488
2017 Shift worker 31 38 13 13 0 0 6 73 13 16
2017 Non-shift worker 47 33 9 7 4 0 0 80 11 1128
2014 Shift worker 36 16 24 17 7 0 0 52 24 25
2014 Non-shift worker 48 33 8 7 4 0 0 81 11 1266

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 39 39 6 17 0 0 0 78 17 18
2020 Non-shift worker 66 20 6 5 3 0 0 87 8 1544
2019 Shift worker 33 13 13 40 0 0 0 47 40 11
2019 Non-shift worker 58 25 8 6 3 0 0 83 9 1654
2018 Shift worker 49 20 22 9 0 0 0 69 9 25
2018 Non-shift worker 54 26 9 6 5 0 0 81 10 1485
2017 Shift worker 38 50 6 0 0 6 0 93 0 16
2017 Non-shift worker 56 26 8 6 3 0 0 82 10 1127
2014 Shift worker 31 42 7 21 0 0 0 72 21 25
2014 Non-shift worker 55 28 8 6 3 0 0 84 9 1264

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 28 22 17 0 11 22 0 64 14 18
2020 Non-shift worker 46 27 11 6 3 7 0 79 10 1541
2019 Shift worker 40 27 27 0 0 7 0 72 0 11
2019 Non-shift worker 40 29 12 9 4 6 0 74 14 1654
2018 Shift worker 46 32 14 5 0 3 0 80 5 25
2018 Non-shift worker 33 32 16 9 4 6 0 70 13 1491
2017 Shift worker 50 19 13 6 6 6 0 73 13 16
2017 Non-shift worker 26 34 14 12 7 7 0 65 20 1129
2014 Shift worker 30 44 18 3 0 0 5 77 4 25
2014 Non-shift worker 33 33 12 10 5 7 0 71 16 1264

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 28 28 17 11 6 11 0 63 19 18
2020 Non-shift worker 40 32 13 8 4 2 0 74 13 1540
2019 Shift worker 33 27 20 20 0 0 0 60 20 11
2019 Non-shift worker 34 32 14 11 6 2 0 67 18 1650
2018 Shift worker 36 32 19 9 0 3 0 71 10 25
2018 Non-shift worker 30 35 16 12 5 2 0 66 18 1488
2017 Shift worker 25 25 31 13 6 0 0 50 19 16
2017 Non-shift worker 25 35 15 16 8 2 0 61 24 1126
2014 Shift worker 31 28 22 10 3 0 5 63 15 25
2014 Non-shift worker 29 36 14 14 6 2 0 67 20 1266

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 17 22 22 11 6 22 0 50 21 18
2020 Non-shift worker 28 33 16 14 6 4 0 63 21 1539
2019 Shift worker 27 20 40 7 7 0 0 47 13 11
2019 Non-shift worker 22 33 18 15 8 4 0 56 25 1651
2018 Shift worker 29 30 18 15 5 3 0 62 20 24
2018 Non-shift worker 18 32 21 17 8 5 0 53 26 1489
2017 Shift worker 25 19 25 19 6 6 0 47 27 16
2017 Non-shift worker 15 33 18 20 9 5 0 50 31 1131
2014 Shift worker 15 37 22 7 10 5 5 57 19 25
2014 Non-shift worker 19 33 17 18 7 5 0 55 27 1265

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 22 44 11 6 11 6 0 71 18 18
2020 Non-shift worker 26 35 13 15 9 2 0 62 25 1544
2019 Shift worker 27 33 0 27 7 7 0 64 36 11
2019 Non-shift worker 18 31 17 20 11 2 0 50 32 1654
2018 Shift worker 19 25 33 20 0 3 0 45 21 25
2018 Non-shift worker 16 34 18 20 11 2 0 50 32 1493
2017 Shift worker 13 44 6 31 6 0 0 56 38 16
2017 Non-shift worker 13 31 14 25 14 3 0 45 41 1127
2014 Shift worker 17 18 18 27 10 10 0 38 42 25
2014 Non-shift worker 18 32 16 21 11 2 0 51 32 1263
Top of page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 22 28 17 28 6 0 0 50 33 18
2020 Non-shift worker 39 39 9 9 4 1 0 78 13 1540
2019 Shift worker 33 13 20 33 0 0 0 47 33 11
2019 Non-shift worker 37 37 11 9 5 0 0 74 14 1653
2018 Shift worker 34 21 22 19 5 0 0 55 24 25
2018 Non-shift worker 33 37 14 11 5 0 0 70 16 1485
2017 Shift worker 38 13 31 13 6 0 0 50 19 16
2017 Non-shift worker 33 38 11 12 6 0 0 71 17 1129
2014 Shift worker 35 28 17 7 3 5 5 69 11 25
2014 Non-shift worker 35 37 13 9 6 0 0 72 14 1264

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 22 17 22 6 0 0 56 28 18
2020 Non-shift worker 33 43 10 10 4 0 0 76 14 1534
2019 Shift worker 27 27 20 27 0 0 0 53 27 11
2019 Non-shift worker 32 42 11 11 4 0 0 74 15 1643
2018 Shift worker 30 46 14 9 0 0 0 76 9 25
2018 Non-shift worker 29 42 13 11 4 0 0 71 16 1488
2017 Shift worker 25 25 19 31 0 0 0 50 31 16
2017 Non-shift worker 29 42 11 13 4 0 0 71 17 1129

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 22 44 11 11 6 6 0 71 18 18
2020 Non-shift worker 50 30 10 7 4 0 0 80 10 1541
2019 Shift worker 27 20 13 13 27 0 0 47 40 11
2019 Non-shift worker 48 29 10 7 4 0 0 78 12 1656
2018 Shift worker 41 30 14 9 5 0 0 72 14 25
2018 Non-shift worker 42 34 11 8 5 1 1 76 12 1488
2017 Shift worker 19 44 19 13 0 0 6 67 13 16
2017 Non-shift worker 40 35 10 9 4 0 0 76 14 1130
2014 Shift worker 23 53 7 17 0 0 0 76 17 25
2014 Non-shift worker 42 36 11 6 4 0 0 79 10 1266

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 28 28 17 22 6 0 0 56 28 18
2020 Non-shift worker 43 36 10 9 2 0 0 79 11 1535
2019 Shift worker 20 46 7 0 27 0 0 67 27 11
2019 Non-shift worker 42 36 9 9 4 0 0 78 13 1641
2018 Shift worker 26 35 15 24 0 0 0 61 24 25
2018 Non-shift worker 34 43 8 10 3 1 0 78 14 1490
2017 Shift worker 25 44 19 13 0 0 0 69 13 16
2017 Non-shift worker 36 42 9 9 4 0 0 79 13 1130
2014 Shift worker 19 41 8 19 14 0 0 59 33 25
2014 Non-shift worker 39 37 9 10 4 0 0 77 14 1265

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 22 33 17 17 6 6 0 59 24 18
2020 Non-shift worker 63 21 8 4 3 2 1 85 7 1538

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 22 33 22 6 17 0 0 56 22 18
2020 Non-shift worker 39 35 11 9 5 1 0 75 14 1535
2019 Shift worker 20 40 27 0 7 7 0 64 7 11
2019 Non-shift worker 35 33 12 12 6 1 0 69 19 1650
2018 Shift worker 53 19 17 0 5 6 0 77 5 25
2018 Non-shift worker 31 35 14 12 7 1 0 67 19 1479
2017 Shift worker 13 63 13 6 0 6 0 80 7 16
2017 Non-shift worker 27 39 11 13 8 1 0 67 22 1129
2014 Shift worker 33 23 5 24 10 5 0 59 36 25
2014 Non-shift worker 34 36 13 10 6 1 0 71 16 1265

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 17 39 17 11 17 0 0 56 28 18
2020 Non-shift worker 36 31 12 10 8 1 2 69 18 1541
2019 Shift worker 7 47 27 7 7 7 0 57 14 11
2019 Non-shift worker 35 30 12 10 10 1 2 67 20 1651
2018 Shift worker 43 12 19 23 0 0 3 57 24 25
2018 Non-shift worker 32 28 13 14 10 1 1 62 25 1481
2017 Shift worker 25 38 25 0 13 0 0 63 13 16
2017 Non-shift worker 23 32 13 16 13 2 2 57 30 1128
2014 Shift worker 30 23 20 17 10 0 0 52 28 25
2014 Non-shift worker 31 30 12 13 11 1 2 62 25 1265

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 67 33 0 0 0 0 0 100 0 18
2020 Non-shift worker 59 23 9 3 3 0 2 84 6 1544
2019 Shift worker 67 7 27 0 0 0 0 73 0 11
2019 Non-shift worker 63 21 8 2 1 0 3 87 4 1655

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 50 17 17 11 6 0 0 67 17 18
2020 Non-shift worker 63 21 9 3 2 0 2 86 5 1542
2019 Shift worker 27 33 13 20 0 7 0 64 22 11
2019 Non-shift worker 61 22 10 3 2 1 3 85 5 1650

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 89 0 0 0 0 11 0 100 0 18
2020 Non-shift worker 82 6 4 1 2 2 3 93 3 1538
2019 Shift worker 87 0 7 0 0 7 0 93 0 11
2019 Non-shift worker 82 6 4 1 1 2 3 93 2 1646

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 78 6 6 0 0 6 6 94 0 18
2020 Non-shift worker 83 7 2 1 1 1 5 96 2 1540
2019 Shift worker 67 27 0 0 0 7 0 100 0 11
2019 Non-shift worker 84 4 2 0 1 1 8 97 1 1648

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 28 28 17 11 17 0 0 56 28 18
2020 Non-shift worker 49 33 8 6 3 0 0 83 9 1530
2019 Shift worker 20 27 13 33 7 0 0 47 40 11
2019 Non-shift worker 46 35 8 7 4 0 0 81 11 1645
2018 Shift worker 45 35 10 10 0 0 0 80 10 24
2018 Non-shift worker 44 39 8 6 3 0 0 83 10 1487
2017 Shift worker 31 38 13 6 6 0 6 73 13 16
2017 Non-shift worker 43 37 9 8 3 0 0 81 11 1122
2014 Shift worker 13 50 20 3 14 0 0 63 17 25
2014 Non-shift worker 38 42 8 7 4 0 0 80 11 1266

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 22 33 17 11 11 0 6 59 24 18
2020 Non-shift worker 56 30 8 4 2 0 0 86 6 1536
2019 Shift worker 33 20 33 13 0 0 0 53 13 11
2019 Non-shift worker 52 32 7 5 3 0 0 84 8 1650
2018 Shift worker 48 27 15 5 5 0 0 75 10 24
2018 Non-shift worker 53 32 8 5 2 0 0 85 7 1475
2017 Shift worker 38 56 6 0 0 0 0 94 0 16
2017 Non-shift worker 52 32 8 6 2 0 0 84 8 1123
2014 Shift worker 33 46 10 3 7 0 0 79 10 25
2014 Non-shift worker 52 30 9 6 3 0 0 82 9 1266

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 50 28 11 6 6 0 0 78 11 18
2020 Non-shift worker 43 38 9 6 2 0 0 82 9 1533
2019 Shift worker 33 47 13 7 0 0 0 80 7 11
2019 Non-shift worker 44 36 10 7 2 0 0 80 10 1627
2018 Shift worker 35 44 8 5 5 0 3 82 10 24
2018 Non-shift worker 43 36 10 6 3 0 0 80 9 1483
2017 Shift worker 38 44 13 6 0 0 0 81 6 16
2017 Non-shift worker 43 37 9 8 3 0 0 80 10 1125
2014 Shift worker 42 25 17 10 0 5 0 71 11 25
2014 Non-shift worker 45 35 10 7 3 0 0 80 9 1266

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 22 50 11 17 0 0 0 72 17 18
2020 Non-shift worker 40 41 9 5 2 2 0 83 7 1540
2019 Shift worker 33 20 27 20 0 0 0 53 20 11
2019 Non-shift worker 36 44 11 5 2 1 0 81 8 1656
2018 Shift worker 22 61 5 5 5 3 0 85 10 25
2018 Non-shift worker 36 39 15 5 3 1 0 76 8 1484
2017 Shift worker 38 31 25 6 0 0 0 69 6 16
2017 Non-shift worker 30 43 15 7 3 2 0 74 11 1129

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 39 39 11 11 0 0 0 78 11 18
2020 Non-shift worker 62 24 6 5 3 0 0 86 8 1537
2019 Shift worker 47 40 7 0 0 0 7 93 0 11
2019 Non-shift worker 63 25 5 4 3 0 0 89 6 1652
2018 Shift worker 58 25 5 12 0 0 0 83 12 25
2018 Non-shift worker 61 27 6 4 2 0 0 88 6 1491
2017 Shift worker 63 31 6 0 0 0 0 94 0 16
2017 Non-shift worker 58 29 6 5 2 0 0 87 7 1130
2014 Shift worker 62 20 10 7 0 0 0 83 7 25
2014 Non-shift worker 58 27 8 4 2 1 1 86 6 1265

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 61 17 17 0 0 6 0 82 0 18
2020 Non-shift worker 40 33 15 6 5 0 1 73 11 1539
2019 Shift worker 53 40 7 0 0 0 0 93 0 11
2019 Non-shift worker 44 30 15 7 3 0 0 75 10 1651
2018 Shift worker 63 23 5 0 0 0 9 95 0 25
2018 Non-shift worker 42 33 14 6 3 0 1 76 10 1492
2017 Shift worker 56 19 6 6 0 0 13 86 7 16
2017 Non-shift worker 43 36 13 6 2 0 1 80 8 1131
2014 Shift worker 58 22 8 0 0 0 12 91 0 25
2014 Non-shift worker 40 39 14 5 2 0 1 79 7 1266

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Shift worker 17 83 18
2020 Non-shift worker 46 54 1543

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 56 6 11 6 0 6 17 79 7 18
2020 Non-shift worker 75 11 4 1 1 2 6 94 2 1543

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Shift worker 17 50 33 18
2020 Non-shift worker 25 44 31 1543
2019 Shift worker 27 7 67 11
2019 Non-shift worker 25 43 32 1658
2018 Shift worker 28 20 52 25
2018 Non-shift worker 26 45 29 1494
2017 Shift worker 19 63 19 16
2017 Non-shift worker 24 45 31 1130
2014 Shift worker 35 40 25 25
2014 Non-shift worker 24 47 29 1265

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Non-shift worker 18 56 12 6 3 5 272
2014 Non-shift worker 16 53 17 7 9999 6 302
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 44 50 0 0 6 0 0 94 6 18
2020 Non-shift worker 56 32 6 4 2 0 0 88 6 1536
2019 Shift worker 47 27 27 0 0 0 0 73 0 11
2019 Non-shift worker 56 32 6 4 2 0 0 88 6 1647
2018 Shift worker 64 23 13 0 0 0 0 87 0 24
2018 Non-shift worker 57 33 5 3 2 0 0 90 5 1490
2017 Shift worker 50 38 13 0 0 0 0 88 0 16
2017 Non-shift worker 50 35 8 5 2 0 0 85 7 1127
2014 Shift worker 50 47 3 0 0 0 0 97 0 25
2014 Non-shift worker 52 35 7 5 1 0 0 87 6 1266

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 28 56 6 6 0 6 0 88 6 18
2020 Non-shift worker 44 40 8 6 2 0 0 84 8 1541
2019 Shift worker 33 20 7 33 7 0 0 53 40 11
2019 Non-shift worker 40 39 10 8 3 0 0 79 10 1655
2018 Shift worker 49 30 5 17 0 0 0 78 17 25
2018 Non-shift worker 38 40 13 6 2 0 0 78 8 1482
2017 Shift worker 31 38 0 31 0 0 0 69 31 16
2017 Non-shift worker 33 40 12 9 5 0 0 74 14 1127
2014 Shift worker 41 26 15 15 3 0 0 67 18 25
2014 Non-shift worker 37 41 11 7 4 1 0 78 11 1265

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 17 11 39 28 6 0 0 33 28 18
2020 Non-shift worker 8 21 37 23 9 0 1 32 30 1542
2019 Shift worker 13 20 33 33 0 0 0 33 33 11
2019 Non-shift worker 8 22 36 23 9 1 0 33 30 1648
2018 Shift worker 5 29 41 17 9 0 0 25 34 25
2018 Non-shift worker 7 23 37 22 10 1 1 32 30 1489
2017 Shift worker 19 19 44 6 13 0 0 19 38 16
2017 Non-shift worker 7 22 42 18 8 1 2 27 30 1126
2014 Shift worker 15 34 20 18 13 0 0 31 49 25
2014 Non-shift worker 8 22 40 19 8 0 1 28 31 1262

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 11 0 33 17 39 0 0 56 11 18
2020 Non-shift worker 6 11 23 33 25 1 1 59 18 1535
2019 Shift worker 7 20 13 33 27 0 0 60 27 11
2019 Non-shift worker 7 16 26 28 21 1 1 50 24 1647
2018 Shift worker 15 23 34 8 20 0 0 28 38 24
2018 Non-shift worker 5 15 30 29 19 1 1 49 20 1477
2017 Shift worker 19 38 13 19 13 0 0 31 56 16
2017 Non-shift worker 6 15 29 27 20 1 2 49 21 1125
2014 Shift worker 10 22 28 17 13 5 5 33 36 25
2014 Non-shift worker 5 13 28 32 20 1 2 53 18 1261

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 6 17 28 33 17 0 0 50 22 18
2020 Non-shift worker 10 19 32 25 12 1 1 38 29 1538
2019 Shift worker 0 7 47 40 0 0 7 43 7 11
2019 Non-shift worker 10 22 32 20 13 1 1 34 33 1649
2018 Shift worker 5 12 42 27 13 0 0 41 17 25
2018 Non-shift worker 12 21 32 21 11 1 1 33 34 1480
2017 Shift worker 0 33 33 7 20 7 0 29 36 15
2017 Non-shift worker 11 23 33 20 10 1 2 31 35 1128
2014 Shift worker 10 26 28 13 15 5 3 30 39 25
2014 Non-shift worker 14 24 33 17 10 1 1 28 39 1265

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 6 0 22 22 50 0 0 72 6 18
2020 Non-shift worker 4 8 27 37 23 1 1 60 12 1530
2019 Shift worker 0 0 13 47 33 0 7 86 0 11
2019 Non-shift worker 3 10 27 35 24 0 1 60 13 1640
2018 Shift worker 3 5 22 30 41 0 0 71 8 25
2018 Non-shift worker 3 10 28 34 23 1 1 58 13 1477
2017 Shift worker 0 0 20 47 27 0 7 79 0 15
2017 Non-shift worker 3 9 30 36 20 1 2 57 12 1122
2014 Shift worker 0 14 8 40 35 0 3 77 14 25
2014 Non-shift worker 4 9 30 35 20 0 1 56 13 1261

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 17 22 6 22 33 0 0 56 39 18
2020 Non-shift worker 12 19 28 23 16 1 1 40 31 1541
2019 Shift worker 0 33 33 0 33 0 0 33 33 11
2019 Non-shift worker 12 21 28 20 17 1 1 38 34 1648
2018 Shift worker 8 22 38 17 16 0 0 33 29 25
2018 Non-shift worker 11 21 28 22 15 1 1 38 33 1483
2017 Shift worker 13 19 38 19 13 0 0 31 31 16
2017 Non-shift worker 10 20 30 20 16 1 3 37 32 1123
2014 Shift worker 15 14 22 34 15 0 0 49 29 25
2014 Non-shift worker 10 18 30 25 16 1 2 41 28 1262

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 6 11 11 39 22 6 6 69 19 18
2020 Non-shift worker 6 12 24 29 25 2 2 57 18 1535
2019 Shift worker 7 13 40 7 27 7 0 36 21 11
2019 Non-shift worker 9 16 26 26 20 1 2 47 26 1641
2018 Shift worker 39 12 25 15 6 0 3 22 53 25
2018 Non-shift worker 6 15 28 28 20 2 1 50 21 1472
2017 Shift worker 19 25 19 19 13 6 0 33 47 16
2017 Non-shift worker 5 12 30 29 19 2 3 50 18 1127
2014 Shift worker 3 15 34 19 19 10 0 42 21 25
2014 Non-shift worker 4 8 26 33 26 2 2 61 12 1261

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 6 17 28 22 22 0 6 47 24 18
2020 Non-shift worker 10 17 32 26 14 1 1 40 28 1533
2019 Shift worker 0 20 20 40 20 0 0 60 20 11
2019 Non-shift worker 10 19 34 22 13 1 1 36 29 1649
2018 Shift worker 10 14 22 38 15 0 0 54 25 25
2018 Non-shift worker 10 20 35 23 10 1 1 34 30 1488
2017 Shift worker 6 19 38 31 6 0 0 38 25 16
2017 Non-shift worker 9 22 34 21 11 2 2 32 33 1126
2014 Shift worker 14 27 25 17 13 5 0 31 42 25
2014 Non-shift worker 12 20 36 19 10 1 1 30 33 1264

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 0 11 39 22 28 0 0 50 11 18
2020 Non-shift worker 6 14 33 31 16 0 1 47 20 1539
2019 Shift worker 7 0 40 47 7 0 0 53 7 11
2019 Non-shift worker 10 18 32 25 14 0 1 39 28 1654

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 22 28 28 6 6 11 0 56 13 18
2020 Non-shift worker 27 39 15 13 5 1 0 67 18 1541
2019 Shift worker 27 33 20 13 7 0 0 60 20 11
2019 Non-shift worker 20 36 18 17 7 1 0 57 25 1646

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 56 17 22 0 6 0 0 72 6 18
2020 Non-shift worker 59 24 6 7 3 1 0 84 10 1538
2019 Shift worker 40 20 7 27 7 0 0 60 33 11
2019 Non-shift worker 59 24 7 6 3 0 0 84 9 1644
2018 Shift worker 44 31 12 9 0 3 0 78 10 25
2018 Non-shift worker 54 27 7 8 4 0 0 81 12 1485
2017 Shift worker 56 19 13 13 0 0 0 75 13 16
2017 Non-shift worker 51 29 7 7 5 1 0 81 12 1127
2014 Shift worker 48 24 13 7 8 0 0 72 15 25
2014 Non-shift worker 55 26 7 7 5 1 0 82 11 1267

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 78 17 0 0 6 0 0 94 6 18
2020 Non-shift worker 67 25 3 4 1 0 0 92 5 1527
2019 Shift worker 40 53 0 7 0 0 0 93 7 11
2019 Non-shift worker 63 28 5 4 1 0 0 90 5 1645
2018 Shift worker 66 29 0 5 0 0 0 95 5 25
2018 Non-shift worker 57 31 6 5 1 0 0 88 6 1482
2017 Shift worker 63 38 0 0 0 0 0 100 0 16
2017 Non-shift worker 50 35 7 5 2 0 0 85 8 1131
2014 Shift worker 46 37 3 13 0 0 0 83 13 25
2014 Non-shift worker 49 37 7 5 2 0 0 86 7 1266

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 44 50 0 0 6 0 0 94 6 18
2020 Non-shift worker 59 31 6 3 1 1 0 90 4 1525
2019 Shift worker 40 20 7 27 0 7 0 64 29 11
2019 Non-shift worker 59 30 6 3 1 1 0 89 4 1647
2018 Shift worker 52 31 12 0 5 0 0 83 5 25
2018 Non-shift worker 53 34 8 3 1 0 0 88 4 1487

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 39 44 0 6 0 11 0 94 6 18
2020 Non-shift worker 55 32 7 4 2 1 0 88 5 1530
2019 Shift worker 53 40 0 7 0 0 0 93 7 11
2019 Non-shift worker 54 32 8 3 2 0 0 87 5 1647
2018 Shift worker 61 27 8 0 5 0 0 88 5 25
2018 Non-shift worker 58 29 8 3 1 1 0 88 4 1485
2017 Shift worker 56 31 13 0 0 0 0 88 0 16
2017 Non-shift worker 51 37 7 4 2 1 0 88 5 1127
2014 Shift worker 65 25 0 10 0 0 0 90 10 25
2014 Non-shift worker 56 31 7 3 1 2 0 89 4 1267

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 39 33 17 6 0 6 0 76 6 18
2020 Non-shift worker 56 27 8 3 1 3 1 87 4 1537
2019 Shift worker 53 27 20 0 0 0 0 80 0 11
2019 Non-shift worker 64 25 6 2 1 2 0 91 3 1648
2018 Shift worker 53 30 14 0 0 3 0 85 0 25
2018 Non-shift worker 61 25 8 2 1 2 0 88 3 1484
2017 Shift worker 69 25 6 0 0 0 0 94 0 16
2017 Non-shift worker 51 34 8 2 1 3 1 88 3 1129
2014 Shift worker 65 21 3 7 0 3 0 89 7 25
2014 Non-shift worker 55 29 8 2 1 4 1 88 3 1266

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 67 17 6 6 0 6 0 88 6 18
2020 Non-shift worker 67 24 4 3 1 0 0 92 4 1540
2019 Shift worker 53 40 7 0 0 0 0 93 0 11
2019 Non-shift worker 65 25 6 3 2 0 0 90 5 1651
2018 Shift worker 73 22 0 5 0 0 0 95 5 24
2018 Non-shift worker 64 25 7 2 1 0 0 90 3 1482
2017 Shift worker 56 31 13 0 0 0 0 88 0 16
2017 Non-shift worker 57 30 7 4 2 0 0 87 6 1129
2014 Shift worker 71 19 7 3 0 0 0 90 3 25
2014 Non-shift worker 60 29 6 3 1 0 0 90 5 1266

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 39 28 22 0 0 6 6 75 0 18
2020 Non-shift worker 62 19 7 3 2 5 3 87 5 1539

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 39 17 22 11 0 11 0 63 13 18
2020 Non-shift worker 46 26 13 4 2 8 1 79 7 1543

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 33 11 6 0 11 6 80 7 18
2020 Non-shift worker 59 24 6 4 2 3 2 87 6 1538

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Non-shift worker 0 0 13 19 56 13 0 0 86 16

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 17 28 22 6 11 6 11 53 20 18
2020 Non-shift worker 38 30 13 6 3 5 4 75 11 1538
2019 Shift worker 20 27 13 13 7 13 7 59 25 11
2019 Non-shift worker 40 30 12 8 3 4 4 75 13 1652
2018 Shift worker 17 37 22 5 0 13 6 67 6 25
2018 Non-shift worker 32 33 13 8 5 5 4 71 14 1486
2017 Shift worker 40 40 20 0 0 0 0 80 0 15
2017 Non-shift worker 31 31 14 9 7 4 3 67 18 1129
2014 Shift worker 28 16 22 3 17 13 0 51 23 25
2014 Non-shift worker 38 31 11 7 5 4 3 75 13 1265

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 39 11 0 6 11 0 81 6 18
2020 Non-shift worker 54 31 8 4 2 1 1 87 5 1543
2019 Shift worker 40 47 7 7 0 0 0 87 7 11
2019 Non-shift worker 57 28 8 4 2 1 0 87 6 1652
2018 Shift worker 46 31 9 0 9 5 0 80 10 25
2018 Non-shift worker 52 33 9 3 2 1 0 86 5 1485
2017 Shift worker 80 13 0 0 7 0 0 93 7 15
2017 Non-shift worker 55 32 6 4 2 1 0 88 6 1127
2014 Shift worker 50 18 15 8 0 5 3 74 9 25
2014 Non-shift worker 59 28 6 3 2 1 1 89 5 1265

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 50 39 0 0 6 6 0 94 6 18
2020 Non-shift worker 56 31 9 3 1 1 0 87 4 1540
2019 Shift worker 40 47 7 7 0 0 0 87 7 11
2019 Non-shift worker 55 29 10 4 2 0 0 84 6 1653
2018 Shift worker 61 18 16 5 0 0 0 79 5 24
2018 Non-shift worker 49 33 12 4 2 0 0 82 6 1484

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 22 28 17 6 11 17 0 60 20 18
2020 Non-shift worker 34 25 14 10 6 9 2 66 18 1534
2019 Shift worker 27 27 20 13 0 13 0 62 15 11
2019 Non-shift worker 31 23 15 12 9 8 2 60 24 1655
2018 Shift worker 39 33 15 5 5 3 0 74 10 24
2018 Non-shift worker 26 26 17 14 9 8 1 57 25 1488
2017 Shift worker 38 31 6 0 6 19 0 85 8 16
2017 Non-shift worker 21 24 14 16 14 9 2 51 33 1129
2014 Shift worker 38 15 16 14 5 12 0 60 21 25
2014 Non-shift worker 28 23 16 12 10 9 2 57 25 1265

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 50 39 0 6 6 0 0 89 11 18
2020 Non-shift worker 34 48 4 11 3 0 0 82 14 1541

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 50 28 6 11 6 0 0 78 17 18
2020 Non-shift worker 38 39 8 12 3 0 0 77 15 1537
2019 Shift worker 47 40 13 0 0 0 0 87 0 11
2019 Non-shift worker 43 33 5 13 5 0 0 77 18 1650
2017 Shift worker 31 38 0 25 6 0 0 69 31 16
2017 Non-shift worker 36 33 6 15 9 0 0 69 25 1129
2014 Shift worker 28 26 10 29 7 0 0 53 36 25
2014 Non-shift worker 39 35 7 12 6 0 0 74 19 1264

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 44 28 11 17 0 0 0 72 17 18
2020 Non-shift worker 55 30 7 5 2 0 0 86 8 1524
2019 Shift worker 53 33 7 7 0 0 0 87 7 11
2019 Non-shift worker 61 27 5 4 3 0 0 89 7 1637
2017 Shift worker 63 31 0 6 0 0 0 94 6 16
2017 Non-shift worker 59 30 5 4 1 0 0 90 5 1127
2014 Shift worker 39 40 7 7 7 0 0 79 14 25
2014 Non-shift worker 56 32 7 4 1 0 0 89 5 1265

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 61 11 6 11 6 0 6 76 18 18
2020 Non-shift worker 74 14 5 3 1 1 2 91 4 1537
2017 Shift worker 56 13 0 6 13 0 13 79 21 16
2017 Non-shift worker 70 15 5 5 2 1 2 88 7 1129
2014 Shift worker 46 21 12 10 3 0 7 73 15 25
2014 Non-shift worker 70 15 4 3 3 1 3 89 7 1266

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 22 33 17 17 0 11 0 63 19 18
2020 Non-shift worker 38 28 15 6 3 8 2 74 10 1539
2019 Shift worker 27 27 13 7 13 13 0 62 23 11
2019 Non-shift worker 35 26 17 8 3 9 2 68 12 1657

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Shift worker 0 100 17
2020 Non-shift worker 6 94 1542
2019 Shift worker 0 100 11
2019 Non-shift worker 8 92 1654
2018 Shift worker 0 100 25
2018 Non-shift worker 8 92 1487

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 46 54 98
2019 Non-shift worker 49 51 143
2018 Non-shift worker 55 45 123

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 58 42 98
2019 Non-shift worker 58 42 143
2018 Non-shift worker 52 48 123

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 10 90 98
2019 Non-shift worker 5 95 143
2018 Non-shift worker 11 89 123

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 0 100 98
2019 Non-shift worker 0 100 143
2018 Non-shift worker 0 100 123

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 5 95 143
2018 Non-shift worker 4 96 123

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 143

Question 56g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 6 94 143

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 39 61 98
2019 Non-shift worker 33 67 143
2018 Non-shift worker 38 62 124

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 41 59 98
2019 Non-shift worker 34 66 143
2018 Non-shift worker 29 71 124

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 45 55 98
2019 Non-shift worker 48 52 143
2018 Non-shift worker 45 55 124

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 33 67 98
2019 Non-shift worker 44 56 143
2018 Non-shift worker 35 65 124

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 38 62 98
2019 Non-shift worker 34 66 143
2018 Non-shift worker 36 64 124

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 52 48 98
2019 Non-shift worker 49 51 143
2018 Non-shift worker 48 52 124

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 38 62 98
2019 Non-shift worker 35 65 143
2018 Non-shift worker 32 68 124

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 0 100 98
2019 Non-shift worker 0 100 143

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 8 92 98
2019 Non-shift worker 10 90 143
2018 Non-shift worker 14 86 124

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 13 87 98
2019 Non-shift worker 9 91 143
2018 Non-shift worker 7 93 124

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 49 51 98
2019 Non-shift worker 47 53 143
2018 Non-shift worker 42 58 124

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 17 83 98
2019 Non-shift worker 22 78 143
2018 Non-shift worker 18 82 124

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 12 88 98
2019 Non-shift worker 10 90 143
2018 Non-shift worker 14 86 124

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 55 45 98
2019 Non-shift worker 62 38 143
2018 Non-shift worker 56 44 124

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 27 73 98
2019 Non-shift worker 29 71 143
2018 Non-shift worker 29 71 124

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 12 88 98
2019 Non-shift worker 11 89 143
2018 Non-shift worker 15 85 124

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 13 87 98
2019 Non-shift worker 15 85 143
2018 Non-shift worker 17 83 124

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 10 90 98
2019 Non-shift worker 9 91 143
2018 Non-shift worker 6 94 124

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 5 95 98
2018 Non-shift worker 5 95 124

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 16 84 98
2019 Non-shift worker 15 85 143
2018 Non-shift worker 14 86 124

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 16 84 98
2019 Non-shift worker 10 90 143
2018 Non-shift worker 11 89 124

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 21 79 98
2019 Non-shift worker 25 75 143
2018 Non-shift worker 26 74 124

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 9 91 93
2018 Non-shift worker 10 90 117

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 23 77 93
2018 Non-shift worker 21 79 117

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 8 92 93
2018 Non-shift worker 13 87 117

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 7 93 93
2018 Non-shift worker 8 92 117

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 8 92 93
2018 Non-shift worker 12 88 117

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 8 92 93
2018 Non-shift worker 9 91 117

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 21 79 93
2018 Non-shift worker 18 82 117

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 12 88 93
2018 Non-shift worker 6 94 117

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 18 82 93
2018 Non-shift worker 11 89 117

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 33 67 93
2018 Non-shift worker 27 73 117

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 12 88 93
2018 Non-shift worker 9 91 117

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 54 46 93
2018 Non-shift worker 45 55 117

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 64 36 93
2018 Non-shift worker 57 43 117

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 9 91 93
2018 Non-shift worker 8 92 117

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 11 17 11 0 6 56 0 63 13 18
2020 Non-shift worker 24 15 13 6 4 31 8 63 15 1542
2019 Shift worker 20 20 13 0 0 33 13 75 0 11
2019 Non-shift worker 24 15 15 7 5 26 8 60 18 1657
2018 Shift worker 29 12 22 0 5 29 3 61 7 25
2018 Non-shift worker 21 18 18 7 5 26 6 57 17 1489
2017 Shift worker 38 13 6 0 0 31 13 89 0 16
2017 Non-shift worker 17 18 16 7 7 30 6 54 21 1130
2014 Shift worker 26 18 17 3 5 24 8 64 12 25
2014 Non-shift worker 23 20 15 6 4 26 6 63 15 1264

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 28 33 11 0 6 22 0 79 7 18
2020 Non-shift worker 43 30 12 4 3 8 1 79 7 1542
2019 Shift worker 40 20 20 0 0 13 7 75 0 11
2019 Non-shift worker 45 27 13 4 3 6 1 78 8 1652
2018 Shift worker 51 12 22 0 5 11 0 70 5 25
2018 Non-shift worker 40 30 15 6 2 6 1 75 9 1488
2017 Shift worker 73 20 7 0 0 0 0 93 0 15
2017 Non-shift worker 34 35 14 6 4 6 1 74 10 1126
2014 Shift worker 48 28 8 3 0 12 0 87 4 25
2014 Non-shift worker 41 31 14 4 3 7 1 77 8 1265

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Shift worker 0 100 17
2020 Non-shift worker 5 95 1541
2019 Shift worker 0 100 11
2019 Non-shift worker 4 96 1656

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 37 63 76
2019 Non-shift worker 41 59 74

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 83 17 76
2019 Non-shift worker 75 25 74

Question 63c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 74

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 0 100 76
2019 Non-shift worker 0 100 74

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 0 100 76

Question 63g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 9 91 76
2019 Non-shift worker 13 87 74

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 22 78 76
2019 Non-shift worker 10 90 74

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 25 75 76
2019 Non-shift worker 14 86 74

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 12 88 76

Question 64d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 74

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 27 73 76
2019 Non-shift worker 30 70 74

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 48 52 76
2019 Non-shift worker 41 59 74

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 6 94 74

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 15 85 76
2019 Non-shift worker 10 90 74

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 11 89 76
2019 Non-shift worker 15 85 74

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 0 100 76
2019 Non-shift worker 0 100 74

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 8 92 76
2019 Non-shift worker 17 83 74

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 39 61 76
2019 Non-shift worker 35 65 74

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 25 75 76
2019 Non-shift worker 15 85 74

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 10 90 76
2019 Non-shift worker 9 91 74

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 14 86 76
2019 Non-shift worker 11 89 74

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 9 91 76

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 12 88 76

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 9 91 76
2019 Non-shift worker 7 93 74

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Non-shift worker 43 57 76
2019 Non-shift worker 50 50 74

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 11 17 28 0 6 39 0 45 9 18
2020 Non-shift worker 25 15 14 3 2 35 6 68 8 1538
2019 Shift worker 27 20 20 0 0 20 13 70 0 11
2019 Non-shift worker 26 14 17 4 2 30 7 64 9 1654
2018 Shift worker 20 19 17 5 5 32 3 59 14 25
2018 Non-shift worker 23 16 19 3 3 31 6 60 9 1484
2017 Shift worker 31 25 0 0 0 38 6 100 0 16
2017 Non-shift worker 19 17 16 3 3 36 7 63 9 1127
2014 Shift worker 46 10 17 3 0 15 8 74 5 25
2014 Non-shift worker 25 16 15 3 1 33 7 68 7 1267

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 33 6 0 6 22 0 86 7 18
2020 Non-shift worker 45 29 12 3 2 9 1 81 5 1541
2019 Shift worker 40 27 13 0 0 13 7 83 0 11
2019 Non-shift worker 49 25 12 4 2 7 1 81 6 1653
2018 Shift worker 45 15 17 0 5 18 0 73 6 25
2018 Non-shift worker 42 29 14 3 2 8 1 78 6 1489
2017 Shift worker 69 31 0 0 0 0 0 100 0 16
2017 Non-shift worker 40 33 13 2 2 9 1 81 5 1131
2014 Shift worker 54 22 12 3 0 8 0 83 4 25
2014 Non-shift worker 41 30 12 3 1 12 1 82 5 1265

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Shift worker 0 100 18
2020 Non-shift worker 7 93 1539

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 Shift worker 6 94 18
2020 Non-shift worker 9 91 1539
2019 Shift worker 0 100 11
2019 Non-shift worker 10 90 1655
2017 Shift worker 38 63 16
2017 Non-shift worker 14 86 1130
2014 Non-shift worker 12 88 1263

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 85 15 178
2017 Non-shift worker 73 27 160
2014 Non-shift worker 79 21 145

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Non-shift worker 47 37 4 10 1 0 1 85 11 149
2017 Non-shift worker 53 32 3 6 4 0 1 86 10 116
2014 Non-shift worker 54 32 6 8 1 0 0 86 8 115

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 44 44 6 0 0 0 6 94 0 18
2020 Non-shift worker 63 23 6 3 1 2 2 90 4 1543
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 33 17 6 11 0 0 67 17 18
2020 Non-shift worker 47 30 9 8 3 3 0 79 11 1538

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 39 39 11 6 6 0 0 78 11 18
2020 Non-shift worker 51 34 6 7 2 0 0 86 8 1544

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 29 65 0 6 0 0 0 94 6 17
2020 Non-shift worker 53 30 8 6 3 0 0 84 9 1539

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 39 39 17 6 0 0 0 78 6 18
2020 Non-shift worker 47 31 12 6 2 0 1 79 8 1535

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 44 50 0 6 0 0 0 94 6 18
2020 Non-shift worker 57 28 7 4 2 1 1 87 5 1543

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 56 28 11 0 0 6 0 88 0 18
2020 Non-shift worker 78 11 3 0 0 5 2 96 1 1541

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 39 39 11 6 6 0 0 78 11 18
2020 Non-shift worker 65 24 6 2 1 1 0 91 3 1537

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 50 28 11 11 0 0 0 78 11 18
2020 Non-shift worker 65 23 6 4 2 1 0 88 7 1534

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 44 39 6 11 0 0 0 83 11 18
2020 Non-shift worker 57 26 6 7 3 0 0 84 10 1539

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 44 28 17 6 6 0 0 72 11 18
2020 Non-shift worker 52 34 8 4 1 2 0 87 5 1538
2019 Shift worker 20 47 7 7 0 13 7 83 8 11
2019 Non-shift worker 42 37 12 5 2 2 0 81 7 1654
2018 Shift worker 35 28 5 9 9 13 0 73 22 25
2018 Non-shift worker 42 39 12 4 1 3 0 83 5 1488
2017 Shift worker 44 31 19 0 0 6 0 80 0 16
2017 Non-shift worker 36 40 14 6 2 3 0 78 8 1130

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 33 11 11 6 0 6 71 18 18
2020 Non-shift worker 51 27 8 9 5 1 0 78 14 1537

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 50 22 11 11 0 6 0 76 12 18
2020 Non-shift worker 63 21 8 2 2 3 0 87 5 1537

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 35 35 12 6 6 6 0 75 13 17
2020 Non-shift worker 46 32 12 6 3 1 0 79 9 1542
2019 Shift worker 33 33 7 13 0 7 7 77 15 11
2019 Non-shift worker 39 36 12 8 3 1 0 77 11 1653
2018 Shift worker 32 21 29 5 5 8 0 58 10 25
2018 Non-shift worker 37 37 14 7 3 2 0 76 10 1492
2017 Shift worker 38 50 13 0 0 0 0 88 0 16
2017 Non-shift worker 29 42 14 8 5 2 0 72 14 1129

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2019 Non-shift worker 33 44 10 7 2 2 2 80 10 428

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 11 44 17 22 6 0 0 56 28 18
2020 Non-shift worker 26 32 22 12 8 0 0 58 20 1542

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 39 22 11 17 11 0 0 61 28 18
2020 Non-shift worker 44 27 14 8 7 0 0 72 15 1541
2019 Shift worker 20 33 20 20 7 0 0 53 27 11
2019 Non-shift worker 30 28 19 10 11 0 1 59 22 1653
2018 Shift worker 21 40 20 14 5 0 0 61 19 25
2018 Non-shift worker 38 30 17 8 6 0 1 69 14 1488
2017 Shift worker 44 31 19 6 0 0 0 75 6 16
2017 Non-shift worker 46 29 13 5 6 0 1 76 11 1129

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 22 50 11 0 17 0 0 72 17 18
2020 Non-shift worker 28 28 23 12 8 0 0 57 20 1539
2019 Shift worker 33 40 27 0 0 0 0 73 0 11
2019 Non-shift worker 28 33 21 12 6 0 0 61 18 1651
2018 Shift worker 29 36 31 0 5 0 0 65 5 25
2018 Non-shift worker 23 33 26 11 6 0 0 56 18 1489
2017 Shift worker 31 31 25 6 6 0 0 63 13 16
2017 Non-shift worker 22 36 24 11 6 0 1 59 17 1130

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 50 22 11 11 6 0 0 72 17 18
2020 Non-shift worker 43 29 16 7 4 0 1 73 11 1533
2019 Shift worker 47 20 20 7 0 0 7 71 7 11
2019 Non-shift worker 43 30 17 6 3 0 1 74 9 1641
2018 Shift worker 51 22 17 5 3 3 0 75 8 25
2018 Non-shift worker 38 32 18 8 4 0 1 70 11 1481
2017 Shift worker 44 38 13 6 0 0 0 81 6 16
2017 Non-shift worker 36 35 16 8 3 0 2 73 11 1129

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 17 28 17 6 0 0 50 22 18
2020 Non-shift worker 25 25 23 14 11 0 1 51 25 1532
2019 Shift worker 27 20 53 0 0 0 0 47 0 11
2019 Non-shift worker 22 26 23 16 12 0 1 48 28 1646
2018 Shift worker 6 27 55 9 3 0 0 33 12 25
2018 Non-shift worker 21 28 26 15 9 0 0 49 25 1480
2017 Shift worker 13 44 13 6 25 0 0 56 31 16
2017 Non-shift worker 19 31 25 15 8 0 1 51 24 1129

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 61 17 0 17 6 0 0 78 22 18
2020 Non-shift worker 57 22 11 5 3 0 2 81 8 1531
2019 Shift worker 53 27 13 7 0 0 0 80 7 11
2019 Non-shift worker 61 22 8 3 2 0 3 87 5 1646
2018 Shift worker 48 23 9 12 8 0 0 71 20 25
2018 Non-shift worker 60 23 9 3 1 0 3 85 5 1486
2017 Shift worker 56 31 6 0 6 0 0 88 6 16
2017 Non-shift worker 55 26 10 2 1 0 6 86 4 1130

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 44 22 17 11 6 0 0 67 17 18
2020 Non-shift worker 37 28 19 10 7 0 0 65 16 1539
2019 Shift worker 47 27 20 7 0 0 0 73 7 11
2019 Non-shift worker 46 29 14 7 4 0 0 76 11 1649
2018 Shift worker 32 30 18 5 15 0 0 62 20 25
2018 Non-shift worker 43 30 16 7 4 0 0 73 10 1484
2017 Shift worker 44 31 13 13 0 0 0 75 13 16
2017 Non-shift worker 36 35 16 8 4 0 0 72 12 1128

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 17 11 6 6 0 28 69 15 18
2020 Non-shift worker 39 21 16 10 8 0 6 64 19 1543

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 28 56 6 0 11 0 0 83 11 18
2020 Non-shift worker 39 32 17 8 4 0 0 72 12 1538
2019 Shift worker 33 33 7 20 7 0 0 67 27 11
2019 Non-shift worker 38 34 17 6 4 0 0 73 10 1653
2018 Shift worker 43 35 17 5 0 0 0 78 5 25
2018 Non-shift worker 33 36 20 8 3 1 0 69 11 1489
2017 Shift worker 33 40 7 13 0 0 7 79 14 15
2017 Non-shift worker 32 36 18 9 4 0 1 69 13 1130

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 28 17 17 6 0 0 61 22 18
2020 Non-shift worker 31 33 20 11 5 0 0 65 15 1540
2019 Shift worker 20 40 7 27 7 0 0 60 33 11
2019 Non-shift worker 27 37 22 9 4 0 0 64 14 1653
2018 Shift worker 26 37 25 5 8 0 0 63 12 25
2018 Non-shift worker 26 37 22 11 5 0 0 62 16 1486
2017 Shift worker 25 6 50 13 6 0 0 31 19 16
2017 Non-shift worker 23 37 23 11 5 0 1 60 16 1129

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 28 28 28 6 11 0 0 56 17 18
2020 Non-shift worker 35 31 18 10 5 0 0 66 16 1539
2019 Shift worker 33 20 13 13 20 0 0 53 33 11
2019 Non-shift worker 32 32 20 10 5 0 0 64 16 1653
2018 Shift worker 29 39 20 12 0 0 0 68 12 25
2018 Non-shift worker 29 33 22 11 5 0 0 63 16 1485
2017 Shift worker 31 13 25 25 6 0 0 44 31 16
2017 Non-shift worker 27 34 20 13 5 0 1 61 18 1130

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 28 39 17 11 6 0 0 67 17 18
2020 Non-shift worker 52 26 12 6 4 0 0 78 10 1533
2019 Shift worker 33 33 13 0 20 0 0 67 20 11
2019 Non-shift worker 50 26 11 7 4 0 0 77 12 1651

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 39 22 28 6 6 0 0 61 11 18
2020 Non-shift worker 28 33 22 11 6 0 0 61 17 1542

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 28 39 28 0 6 0 0 67 6 18
2020 Non-shift worker 36 34 18 9 3 0 0 70 12 1540
2019 Shift worker 67 13 7 13 0 0 0 80 13 11
2019 Non-shift worker 38 34 17 8 2 0 1 72 10 1644
2018 Shift worker 20 48 15 17 0 0 0 68 17 25
2018 Non-shift worker 32 35 21 9 3 0 0 67 12 1478
2017 Shift worker 31 19 25 0 25 0 0 50 25 16
2017 Non-shift worker 29 39 20 9 3 0 1 68 12 1126

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 41 47 0 0 12 0 0 88 12 17
2020 Non-shift worker 50 27 14 5 3 0 1 77 9 1530
2019 Shift worker 93 7 0 0 0 0 0 100 0 11
2019 Non-shift worker 58 21 11 6 4 0 1 79 10 1644
2018 Shift worker 85 3 12 0 0 0 0 88 0 25
2018 Non-shift worker 55 20 11 7 5 0 1 76 12 1478
2017 Shift worker 50 25 13 0 13 0 0 75 13 16
2017 Non-shift worker 48 22 15 8 6 0 1 71 14 1131

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 39 44 11 6 0 0 0 83 6 18
2020 Non-shift worker 35 34 18 8 4 0 0 69 13 1527

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 83 11 6 0 0 0 0 94 0 18
2020 Non-shift worker 77 12 4 2 1 0 4 93 3 1532
2019 Shift worker 93 7 0 0 0 0 0 100 0 10
2019 Non-shift worker 80 8 3 1 1 0 6 94 3 1646
2018 Shift worker 80 5 12 0 0 3 0 87 0 25
2018 Non-shift worker 77 10 5 2 2 0 3 91 4 1483

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 83 11 0 0 0 6 0 100 0 18
2020 Non-shift worker 84 7 3 1 2 0 2 94 3 1534
2019 Shift worker 93 0 7 0 0 0 0 93 0 11
2019 Non-shift worker 79 10 5 2 1 0 2 91 4 1652
2018 Shift worker 85 8 5 0 0 0 3 95 0 25
2018 Non-shift worker 78 12 4 2 2 0 2 92 4 1482
2017 Shift worker 100 0 0 0 0 0 0 100 0 16
2017 Non-shift worker 78 11 4 3 2 0 2 91 5 1128

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 78 11 11 0 0 0 0 89 0 18
2020 Non-shift worker 74 17 5 1 1 0 1 92 3 1532
2019 Shift worker 53 13 33 0 0 0 0 67 0 11
2019 Non-shift worker 66 24 6 2 1 0 1 91 3 1653
2018 Shift worker 71 25 5 0 0 0 0 95 0 25
2018 Non-shift worker 62 26 8 2 1 0 0 89 4 1490
2017 Shift worker 81 13 6 0 0 0 0 94 0 16
2017 Non-shift worker 59 28 8 2 2 0 1 88 4 1127

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 50 33 6 0 6 6 0 88 6 18
2020 Non-shift worker 73 13 7 3 2 0 1 87 5 1533
2019 Shift worker 47 20 27 7 0 0 0 67 7 11
2019 Non-shift worker 66 17 9 5 2 0 1 84 7 1646
2018 Shift worker 63 20 12 5 0 0 0 83 5 25
2018 Non-shift worker 62 21 9 5 3 0 1 83 8 1491
2017 Shift worker 81 13 6 0 0 0 0 94 0 16
2017 Non-shift worker 63 22 7 4 3 0 1 86 7 1125

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 71 6 0 0 0 0 24 100 0 17
2020 Non-shift worker 69 10 3 1 1 0 16 94 3 1537
2019 Shift worker 60 0 0 0 0 0 40 100 0 11
2019 Non-shift worker 65 11 4 1 0 0 19 94 2 1633
2018 Shift worker 65 3 0 0 0 0 32 100 0 24
2018 Non-shift worker 59 12 4 1 0 0 24 93 2 1476
2017 Shift worker 75 0 0 0 0 0 25 100 0 16
2017 Non-shift worker 58 13 3 1 1 0 24 93 2 1128

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 78 11 0 0 11 0 0 89 11 18
2020 Non-shift worker 79 12 4 1 0 0 4 95 1 1537
2019 Shift worker 87 7 7 0 0 0 0 93 0 11
2019 Non-shift worker 78 12 4 1 0 0 5 95 2 1645
2018 Shift worker 80 5 0 0 0 0 15 100 0 25
2018 Non-shift worker 77 14 3 0 0 0 5 96 1 1486
2017 Shift worker 75 19 0 0 0 0 6 100 0 16
2017 Non-shift worker 75 12 3 1 0 0 7 95 1 1121

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 83 17 0 0 0 0 0 100 0 18
2020 Non-shift worker 85 9 3 1 1 0 1 96 2 1539
2019 Shift worker 100 0 0 0 0 0 0 100 0 11
2019 Non-shift worker 86 7 3 1 1 0 1 95 2 1648
2018 Shift worker 91 6 0 0 0 0 3 100 0 25
2018 Non-shift worker 86 7 2 1 1 0 2 95 3 1493
2017 Shift worker 88 6 0 0 0 0 6 100 0 16
2017 Non-shift worker 83 11 2 1 1 0 2 96 2 1129

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 50 39 6 0 0 6 0 94 0 18
2020 Non-shift worker 57 23 12 4 2 0 1 81 7 1539
2019 Shift worker 93 7 0 0 0 0 0 100 0 11
2019 Non-shift worker 63 25 7 2 1 0 1 89 3 1652
2018 Shift worker 63 30 8 0 0 0 0 92 0 25
2018 Non-shift worker 61 25 9 3 1 0 1 87 4 1490
2017 Shift worker 81 13 6 0 0 0 0 94 0 16
2017 Non-shift worker 57 28 10 2 1 0 2 86 3 1129

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 17 44 39 0 0 0 0 61 0 18
2020 Non-shift worker 25 42 20 8 4 1 0 68 12 1541

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 11 50 28 6 6 0 0 61 11 18
2020 Non-shift worker 18 35 32 11 3 0 0 54 15 1540
2019 Shift worker 40 7 47 7 0 0 0 47 7 11
2019 Non-shift worker 22 38 30 8 1 0 0 61 9 1657
2018 Shift worker 20 39 31 9 0 0 0 59 9 25
2018 Non-shift worker 22 38 29 8 2 0 0 61 10 1490
2017 Shift worker 25 31 38 6 0 0 0 56 6 16
2017 Non-shift worker 15 39 35 8 3 0 0 54 11 1131

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 11 0 50 28 11 0 0 39 11 18
2020 Non-shift worker 8 18 35 26 13 0 0 39 26 1539
2019 Shift worker 0 27 20 7 47 0 0 53 27 11
2019 Non-shift worker 6 15 36 27 16 0 0 43 21 1652
2018 Shift worker 5 16 38 19 23 0 0 42 20 24
2018 Non-shift worker 5 14 37 28 15 0 0 44 19 1485
2017 Shift worker 6 6 44 19 25 0 0 44 13 16
2017 Non-shift worker 4 15 39 28 14 0 0 42 19 1130
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 33 33 33 0 50 50 18
2020 Non-shift worker 31 47 21 1 60 40 1544

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Shift worker 50 0 11 6 6 0 28 69 15 18
2020 Non-shift worker 57 16 8 4 4 2 9 82 9 1541
2019 Shift worker 43 22 22 7 0 0 7 69 8 10
2019 Non-shift worker 52 17 9 6 7 1 8 76 14 1650
2018 Shift worker 37 22 15 8 0 0 18 72 10 25
2018 Non-shift worker 59 14 7 6 4 1 9 81 11 1489
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