2020 Public Service Employee Survey Results by Theme for Canadian Food Inspection Agency by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 33 16 17 5 0 0 62 22 55
2020 Health care practitioners 19 52 0 19 10 0 0 71 29 21
2020 Federal regulators 33 43 13 8 3 0 0 76 11 508
2020 Compliance, inspection and enforcement 34 41 14 9 3 0 0 75 11 1437
2020 Communications or public affairs 30 54 11 1 4 0 0 84 5 70
2020 Access to information and privacy 17 55 17 10 0 0 0 72 10 11
2020 Science and technology 38 42 11 6 3 0 0 80 9 537
2020 Administration and operations 47 36 8 6 3 0 0 83 9 449
2020 Human resources 51 31 11 4 3 0 0 82 7 208
2020 Financial management 43 38 14 4 1 0 0 81 5 85
2020 Procurement 26 54 6 0 13 0 0 80 13 15
2020 Real property 55 27 4 14 0 0 0 83 14 29
2020 Information management 42 48 7 2 0 0 0 91 2 43
2020 Information technology 43 38 8 3 5 2 0 83 9 127
2020 Internal audit 48 34 11 7 0 0 0 82 7 27
2020 Evaluation 31 59 3 3 3 0 0 90 7 27
2020 Data sciences 45 41 7 7 0 0 0 86 7 28
2020 Policy 42 32 11 11 4 0 0 75 15 145
2020 Project management 43 35 10 9 3 0 0 78 12 67
2020 Other services to the public 36 41 14 4 4 0 0 77 8 51
2020 None of the above 40 41 8 4 6 0 0 81 10 155
2019 Client contact centre 26 43 18 8 5 0 0 69 13 58
2019 Health care practitioners 24 51 15 9 0 0 0 76 9 32
2019 Federal regulators 34 42 11 8 5 0 0 76 13 602
2019 Compliance, inspection and enforcement 27 43 16 9 6 0 0 70 15 1373
2019 Communications or public affairs 27 41 12 14 6 0 0 68 20 87
2019 Access to information and privacy 27 40 13 20 0 0 0 67 20 15
2019 Security 17 41 17 8 17 0 0 58 25 12
2019 Science and technology 36 45 10 5 3 0 0 81 9 622
2019 Administration and operations 39 40 9 7 4 0 0 79 12 480
2019 Human resources 49 35 8 6 2 0 0 84 8 241
2019 Financial management 37 34 17 10 2 0 0 70 13 115
2019 Procurement 25 44 12 18 0 0 0 69 18 16
2019 Real property 44 41 10 4 0 0 0 85 4 37
2019 Materiel management 29 30 20 10 10 0 0 60 20 10
2019 Information management 28 43 19 8 2 0 0 71 10 56
2019 Information technology 36 40 13 7 4 0 0 75 12 110
2019 Internal audit 22 54 17 7 0 0 0 76 7 27
2019 Evaluation 43 42 3 6 6 0 0 85 12 32
2019 Data sciences 32 56 3 6 3 0 0 88 9 29
2019 Policy 30 50 12 4 5 0 0 79 8 127
2019 Project management 30 43 13 7 7 0 0 73 14 59
2019 Other services to the public 34 41 15 10 0 0 0 75 10 47
2019 None of the above 32 38 13 10 6 0 0 71 16 188
2018 Client contact centre 24 47 18 8 3 0 0 71 11 66
2018 Health care practitioners 25 50 21 0 4 0 0 76 4 28
2018 Federal regulators 31 46 9 9 5 0 0 77 14 659
2018 Compliance, inspection and enforcement 25 43 15 12 5 0 0 68 17 1455
2018 Communications or public affairs 33 41 20 2 4 0 0 74 6 89
2018 Access to information and privacy 7 71 9 13 0 0 0 78 13 13
2018 Security 20 71 10 0 0 0 0 90 0 10
2018 Science and technology 31 46 11 10 2 0 0 77 12 635
2018 Administration and operations 29 43 13 8 7 0 0 72 15 497
2018 Human resources 38 44 8 8 2 0 0 82 10 202
2018 Financial management 34 51 12 3 1 0 0 84 4 98
2018 Procurement 41 43 11 6 0 0 0 83 6 19
2018 Real property 46 38 13 2 2 0 0 83 4 38
2018 Information management 28 41 15 5 11 0 0 69 16 38
2018 Information technology 28 38 12 10 10 0 1 68 20 97
2018 Internal audit 26 45 19 9 0 0 0 72 9 31
2018 Evaluation 41 43 4 4 7 0 0 84 12 23
2018 Data sciences 32 56 9 0 3 0 0 88 3 30
2018 Policy 29 43 10 11 8 0 0 71 19 114
2018 Project management 24 45 16 8 6 0 0 70 14 64
2018 Other services to the public 32 50 9 9 0 0 0 82 9 49
2018 None of the above 30 43 14 7 6 0 0 73 13 168
2017 Client contact centre 26 53 16 5 0 0 0 79 5 80
2017 Health care practitioners 26 32 21 11 11 0 0 58 21 38
2017 Federal regulators 33 43 9 11 4 0 0 76 15 687
2017 Compliance, inspection and enforcement 26 45 15 10 4 0 0 71 15 1336
2017 Communications or public affairs 24 52 6 11 5 1 0 77 17 79
2017 Access to information and privacy 36 50 7 7 0 0 0 86 7 14
2017 Security 27 33 13 13 13 0 0 60 27 15
2017 Science and technology 33 45 11 6 4 0 0 78 11 751
2017 Administration and operations 32 46 11 6 5 0 0 78 11 539
2017 Human resources 40 42 7 7 4 0 0 82 11 197
2017 Financial management 30 53 9 4 4 1 0 84 7 108
2017 Procurement 35 50 10 0 5 0 0 85 5 20
2017 Real property 45 34 11 10 0 0 0 79 10 27
2017 Information management 44 41 6 9 0 0 0 85 9 42
2017 Information technology 28 55 8 3 4 2 0 84 7 118
2017 Internal audit 43 48 8 0 0 0 0 92 0 34
2017 Evaluation 42 44 5 10 0 0 0 85 10 20
2017 Data sciences 26 54 6 14 0 0 0 80 14 25
2017 Policy 26 43 12 9 10 0 0 69 19 155
2017 Project management 40 39 11 4 4 0 0 80 9 69
2017 Other services to the public 34 48 9 5 4 0 0 82 9 65
2017 None of the above 29 40 12 10 9 0 0 69 19 303
2014 Client contact centre 27 42 22 5 5 0 0 68 10 59
2014 Health care practitioners 29 42 13 13 2 0 0 71 16 45
2014 Federal regulators 30 46 11 7 6 0 0 76 13 765
2014 Compliance, inspection and enforcement 25 48 13 9 5 0 0 73 14 1709
2014 Communications or public affairs 32 42 14 9 4 0 0 74 12 82
2014 Access to information and privacy 34 60 6 0 0 0 0 94 0 15
2014 Security 9 53 9 8 12 9 0 68 22 11
2014 Science and technology 28 48 12 8 4 0 0 77 12 798
2014 Legal services 21 39 40 0 0 0 0 60 0 10
2014 Administration and operations 29 47 10 8 6 0 0 75 14 577
2014 Human resources 39 42 6 8 5 0 0 81 12 211
2014 Financial management 37 47 10 5 1 0 0 84 5 126
2014 Procurement 34 62 4 0 0 0 0 96 0 23
2014 Real property 28 51 11 5 5 0 0 79 10 40
2014 Materiel management 24 43 16 9 9 0 0 66 18 12
2014 Information management 45 48 4 2 2 0 0 93 3 62
2014 Information technology 28 47 13 7 5 0 0 75 12 150
2014 Internal audit 27 41 9 9 13 0 0 69 22 21
2014 Evaluation 14 35 21 21 9 0 0 49 30 14
2014 Other services to the public 25 50 14 8 3 0 0 75 11 76
2014 None of the above 31 42 10 8 9 0 0 73 17 270

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 21 23 15 9 0 0 53 24 54
2020 Health care practitioners 19 29 14 24 14 0 0 48 38 21
2020 Federal regulators 31 36 15 10 7 0 0 67 17 509
2020 Compliance, inspection and enforcement 26 40 17 10 7 0 0 66 16 1434
2020 Communications or public affairs 40 41 11 4 4 0 0 81 8 71
2020 Access to information and privacy 38 45 0 10 7 0 0 83 17 11
2020 Science and technology 29 41 14 10 6 0 0 70 16 536
2020 Administration and operations 43 37 9 7 4 0 0 80 11 446
2020 Human resources 50 27 10 9 3 0 0 78 12 207
2020 Financial management 35 44 14 2 5 0 0 79 7 87
2020 Procurement 41 27 16 5 11 0 0 68 16 16
2020 Real property 31 38 7 23 0 0 0 69 23 29
2020 Information management 40 41 5 11 2 0 0 82 13 43
2020 Information technology 36 41 9 4 9 0 1 77 13 126
2020 Internal audit 48 41 4 7 0 0 0 89 7 27
2020 Evaluation 34 42 17 3 3 0 0 76 7 27
2020 Data sciences 32 46 14 7 0 0 0 79 7 28
2020 Policy 35 38 14 9 4 0 0 74 12 144
2020 Project management 36 38 16 6 4 0 0 74 10 67
2020 Other services to the public 25 33 16 17 8 0 2 58 26 51
2020 None of the above 33 39 13 7 8 0 0 72 15 153
2019 Client contact centre 20 35 25 11 9 0 0 55 20 58
2019 Health care practitioners 15 42 33 6 3 0 0 57 9 32
2019 Federal regulators 28 38 14 12 9 0 0 65 20 600
2019 Compliance, inspection and enforcement 21 38 19 12 9 0 0 59 22 1369
2019 Communications or public affairs 37 32 6 13 11 0 0 70 24 87
2019 Access to information and privacy 19 60 13 0 7 0 0 79 7 15
2019 Security 17 50 8 17 8 0 0 67 25 12
2019 Science and technology 28 38 18 11 5 0 0 66 16 622
2019 Administration and operations 37 39 10 8 6 0 0 76 14 476
2019 Human resources 46 33 7 11 3 0 0 79 14 240
2019 Financial management 31 42 12 9 6 0 0 73 15 116
2019 Procurement 6 50 25 18 0 0 0 57 18 16
2019 Real property 35 42 16 7 0 0 0 77 7 36
2019 Information management 29 47 14 5 5 0 0 76 10 55
2019 Information technology 31 34 20 14 2 0 0 65 16 110
2019 Internal audit 14 54 24 7 0 0 0 68 7 27
2019 Evaluation 23 47 24 3 3 0 0 70 6 32
2019 Data sciences 25 56 13 3 3 0 0 81 6 29
2019 Policy 23 50 13 7 8 0 0 73 14 125
2019 Project management 28 41 10 16 5 0 0 69 21 59
2019 Other services to the public 28 33 20 14 6 0 0 61 19 47
2019 None of the above 29 38 12 12 8 0 0 67 20 186
2018 Client contact centre 27 37 13 18 5 0 0 63 23 66
2018 Health care practitioners 25 43 17 7 7 0 0 69 14 28
2018 Federal regulators 24 38 13 14 11 0 0 63 24 667
2018 Compliance, inspection and enforcement 20 36 18 17 9 0 0 57 26 1458
2018 Communications or public affairs 40 32 11 12 3 1 0 73 16 88
2018 Access to information and privacy 24 54 13 9 0 0 0 78 9 13
2018 Security 29 39 10 12 10 0 0 69 22 10
2018 Science and technology 28 40 15 11 6 0 0 68 17 635
2018 Administration and operations 30 38 12 11 9 0 0 68 20 495
2018 Human resources 37 37 8 11 7 0 0 74 18 203
2018 Financial management 31 41 15 9 4 0 0 72 13 101
2018 Procurement 41 43 11 5 0 0 0 84 5 19
2018 Real property 34 40 13 11 2 0 0 74 13 37
2018 Information management 18 31 24 17 9 0 0 50 26 37
2018 Information technology 28 38 13 11 9 0 1 67 20 97
2018 Internal audit 16 44 23 13 3 0 0 61 16 30
2018 Evaluation 51 32 4 4 8 0 0 84 12 22
2018 Data sciences 36 49 15 0 0 0 0 85 0 31
2018 Policy 30 37 15 10 9 0 0 67 18 114
2018 Project management 24 50 12 10 5 0 0 73 14 63
2018 Other services to the public 28 45 16 6 3 2 0 74 9 49
2018 None of the above 25 36 13 14 12 0 0 61 26 172
2017 Client contact centre 25 43 20 10 3 0 0 68 12 80
2017 Health care practitioners 13 34 21 18 13 0 0 48 32 38
2017 Federal regulators 25 36 13 14 11 0 0 61 26 686
2017 Compliance, inspection and enforcement 18 37 19 15 10 0 0 55 25 1333
2017 Communications or public affairs 29 44 11 5 9 1 0 75 14 79
2017 Access to information and privacy 30 38 31 0 0 0 0 69 0 13
2017 Security 13 40 19 14 13 0 0 54 27 15
2017 Science and technology 26 40 13 13 8 0 0 66 20 749
2017 Administration and operations 32 37 11 13 7 0 0 69 20 539
2017 Human resources 34 42 11 6 7 0 0 76 13 198
2017 Financial management 26 54 9 7 4 0 0 80 11 108
2017 Procurement 45 30 15 5 5 0 0 75 10 20
2017 Real property 37 41 8 11 3 0 0 78 14 27
2017 Information management 37 46 11 7 0 0 0 83 7 42
2017 Information technology 29 44 14 7 5 1 0 74 12 118
2017 Internal audit 46 37 3 11 3 0 0 83 14 34
2017 Evaluation 51 29 10 0 10 0 0 80 10 20
2017 Data sciences 33 54 10 3 0 0 0 86 3 25
2017 Policy 26 39 13 14 8 0 0 65 23 155
2017 Project management 35 37 13 10 4 0 0 72 15 69
2017 Other services to the public 25 43 14 11 8 0 0 68 19 65
2017 None of the above 23 34 17 13 13 0 1 57 26 303

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 32 12 6 4 0 0 78 10 55
2020 Health care practitioners 43 24 9 19 5 0 0 67 24 21
2020 Federal regulators 55 33 8 2 1 0 0 88 3 507
2020 Compliance, inspection and enforcement 50 36 10 3 1 0 0 86 4 1429
2020 Communications or public affairs 47 45 4 1 3 0 0 92 4 71
2020 Access to information and privacy 45 45 10 0 0 0 0 90 0 11
2020 Science and technology 53 34 10 2 1 0 0 87 3 532
2020 Administration and operations 60 29 7 2 2 0 0 89 3 447
2020 Human resources 63 26 9 1 1 0 0 89 2 203
2020 Financial management 52 38 8 1 1 0 0 89 2 85
2020 Procurement 57 33 11 0 0 0 0 89 0 16
2020 Real property 68 22 0 10 0 0 0 90 10 28
2020 Information management 60 33 5 2 0 0 0 93 2 43
2020 Information technology 53 31 9 4 2 0 1 85 6 126
2020 Internal audit 55 34 7 4 0 0 0 89 4 27
2020 Evaluation 41 30 19 10 0 0 0 71 10 27
2020 Data sciences 56 33 4 7 0 0 0 89 7 28
2020 Policy 53 30 9 7 2 0 0 83 8 144
2020 Project management 58 36 4 1 0 0 0 94 1 67
2020 Other services to the public 55 32 6 6 0 0 0 87 6 50
2020 None of the above 53 32 9 2 2 0 0 86 5 151
2019 Client contact centre 40 41 9 5 4 0 0 81 9 58
2019 Health care practitioners 40 45 15 0 0 0 0 85 0 32
2019 Federal regulators 51 33 11 3 2 0 0 84 5 601
2019 Compliance, inspection and enforcement 44 39 11 3 3 0 0 83 6 1367
2019 Communications or public affairs 40 39 7 9 4 0 0 80 13 86
2019 Access to information and privacy 40 28 26 6 0 0 0 67 6 15
2019 Security 33 42 8 8 8 0 0 75 17 12
2019 Science and technology 55 35 7 1 2 0 0 90 3 617
2019 Administration and operations 53 32 10 4 1 0 0 85 5 476
2019 Human resources 64 25 8 0 2 0 0 89 2 241
2019 Financial management 49 34 15 0 3 0 0 83 3 112
2019 Procurement 56 44 0 0 0 0 0 100 0 16
2019 Real property 59 28 10 2 0 0 0 87 2 36
2019 Information management 43 31 19 4 2 0 0 74 6 54
2019 Information technology 52 32 13 4 0 0 0 84 4 109
2019 Internal audit 45 44 10 0 0 0 0 90 0 26
2019 Evaluation 43 45 6 3 3 0 0 88 6 32
2019 Data sciences 35 50 6 3 6 0 0 85 9 29
2019 Policy 40 48 6 3 3 0 0 88 6 126
2019 Project management 48 36 8 7 0 0 0 85 7 59
2019 Other services to the public 45 39 13 2 0 0 0 85 2 47
2019 None of the above 47 37 11 3 2 1 0 84 5 184
2018 Client contact centre 53 33 9 1 3 0 0 87 4 67
2018 Health care practitioners 40 46 11 4 0 0 0 86 4 28
2018 Federal regulators 53 34 8 4 2 0 0 87 6 661
2018 Compliance, inspection and enforcement 44 38 11 5 2 0 0 82 7 1446
2018 Communications or public affairs 52 34 9 3 1 0 0 87 4 89
2018 Access to information and privacy 39 43 17 0 0 0 0 83 0 13
2018 Security 59 31 0 10 0 0 0 90 10 10
2018 Science and technology 51 37 8 2 2 0 0 88 4 636
2018 Administration and operations 47 35 9 5 4 0 0 82 9 492
2018 Human resources 57 32 7 2 1 0 0 89 3 203
2018 Financial management 45 45 8 3 0 0 0 89 3 100
2018 Procurement 63 37 0 0 0 0 0 100 0 19
2018 Real property 51 35 12 2 0 0 0 86 2 36
2018 Information management 45 33 16 6 0 0 0 78 6 37
2018 Information technology 45 40 6 5 2 0 2 87 7 98
2018 Internal audit 36 51 13 0 0 0 0 87 0 31
2018 Evaluation 62 31 0 4 3 0 0 93 7 23
2018 Data sciences 49 42 9 0 0 0 0 91 0 31
2018 Policy 40 42 10 3 5 0 0 82 8 113
2018 Project management 45 36 11 7 1 0 0 80 8 64
2018 Other services to the public 58 35 8 0 0 0 0 92 0 48
2018 None of the above 51 33 10 4 2 0 0 84 6 170
2017 Client contact centre 44 47 8 1 0 0 0 91 1 79
2017 Health care practitioners 47 26 8 16 3 0 0 74 18 38
2017 Federal regulators 54 34 6 4 2 0 0 88 6 684
2017 Compliance, inspection and enforcement 47 38 11 3 1 0 0 85 4 1329
2017 Communications or public affairs 37 51 5 5 3 0 0 88 7 79
2017 Access to information and privacy 64 29 7 0 0 0 0 93 0 14
2017 Security 45 34 14 7 0 0 0 80 7 15
2017 Science and technology 53 35 8 3 1 0 0 88 4 750
2017 Administration and operations 55 33 9 3 1 0 0 88 4 538
2017 Human resources 58 36 4 1 2 0 0 93 3 198
2017 Financial management 51 39 7 3 0 0 0 90 3 108
2017 Procurement 65 25 5 0 5 0 0 90 5 20
2017 Real property 66 27 8 0 0 0 0 92 0 27
2017 Information management 58 37 2 2 0 0 0 95 2 41
2017 Information technology 49 41 8 1 1 0 0 90 2 118
2017 Internal audit 55 43 3 0 0 0 0 97 0 34
2017 Evaluation 70 30 0 0 0 0 0 100 0 20
2017 Data sciences 49 34 17 0 0 0 0 83 0 25
2017 Policy 41 35 15 4 5 0 0 75 9 155
2017 Project management 59 33 6 1 1 0 0 91 3 69
2017 Other services to the public 56 39 1 0 2 0 2 97 2 64
2017 None of the above 47 36 9 5 3 0 0 83 8 303
2014 Client contact centre 58 32 7 2 2 0 0 90 3 59
2014 Health care practitioners 47 38 9 4 2 0 0 84 7 45
2014 Federal regulators 62 28 7 3 1 0 0 89 4 765
2014 Compliance, inspection and enforcement 55 33 8 2 1 0 0 88 4 1706
2014 Communications or public affairs 59 29 9 4 0 0 0 88 4 82
2014 Access to information and privacy 87 7 6 0 0 0 0 94 0 15
2014 Security 45 44 0 0 12 0 0 88 12 11
2014 Science and technology 62 30 6 1 1 0 0 92 2 798
2014 Legal services 79 0 21 0 0 0 0 79 0 10
2014 Administration and operations 63 29 5 2 1 0 0 92 3 578
2014 Human resources 72 19 5 3 0 0 0 92 3 211
2014 Financial management 72 22 4 2 0 0 0 93 2 126
2014 Procurement 79 21 0 0 0 0 0 100 0 23
2014 Real property 72 23 2 0 3 0 0 95 3 40
2014 Materiel management 40 34 17 9 0 0 0 74 9 12
2014 Information management 73 18 7 2 0 0 0 91 2 62
2014 Information technology 54 35 7 2 3 0 0 89 5 150
2014 Internal audit 50 23 22 0 5 0 0 73 5 21
2014 Evaluation 66 34 0 0 0 0 0 100 0 14
2014 Other services to the public 53 35 8 4 0 0 0 88 4 76
2014 None of the above 57 30 10 2 1 0 0 87 4 269

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 46 8 2 4 0 0 87 6 55
2020 Health care practitioners 29 52 9 0 10 0 0 81 10 21
2020 Federal regulators 45 40 8 5 3 0 0 85 7 508
2020 Compliance, inspection and enforcement 40 42 12 5 2 0 0 82 6 1431
2020 Communications or public affairs 49 42 5 0 4 0 0 91 4 71
2020 Access to information and privacy 28 52 20 0 0 0 0 80 0 11
2020 Science and technology 42 41 10 5 2 0 0 83 7 535
2020 Administration and operations 51 34 8 5 3 0 0 85 8 447
2020 Human resources 58 27 10 4 1 0 0 85 5 208
2020 Financial management 52 32 13 3 1 0 0 84 4 87
2020 Procurement 35 48 5 6 5 0 0 84 11 16
2020 Real property 53 30 4 14 0 0 0 83 14 29
2020 Information management 49 44 5 2 0 0 0 93 2 43
2020 Information technology 48 36 8 5 2 1 0 85 8 126
2020 Internal audit 52 34 11 4 0 0 0 86 4 27
2020 Evaluation 31 53 7 7 3 0 0 83 10 27
2020 Data sciences 42 40 14 4 0 0 0 82 4 28
2020 Policy 48 33 9 8 3 0 1 81 10 145
2020 Project management 43 42 7 4 3 0 0 85 7 67
2020 Other services to the public 43 36 11 6 4 0 0 79 10 51
2020 None of the above 43 37 15 3 2 0 0 80 5 154
2019 Client contact centre 37 43 7 7 6 0 0 80 13 58
2019 Health care practitioners 46 42 12 0 0 0 0 88 0 32
2019 Federal regulators 40 41 11 5 2 0 0 81 8 604
2019 Compliance, inspection and enforcement 35 44 12 5 3 0 0 80 9 1374
2019 Communications or public affairs 37 33 15 12 3 0 0 70 15 87
2019 Access to information and privacy 27 39 14 20 0 0 0 65 20 15
2019 Security 25 33 25 17 0 0 0 58 17 12
2019 Science and technology 39 47 9 3 2 0 0 86 5 623
2019 Administration and operations 42 42 8 5 3 0 0 84 8 477
2019 Human resources 57 29 9 4 1 0 0 87 4 244
2019 Financial management 43 39 9 8 1 0 0 82 9 116
2019 Procurement 25 56 12 6 0 0 0 82 6 16
2019 Real property 57 26 15 2 0 0 0 83 2 37
2019 Materiel management 19 50 20 0 10 0 0 69 10 10
2019 Information management 44 33 12 7 3 0 0 77 10 56
2019 Information technology 37 43 13 6 1 0 0 80 7 110
2019 Internal audit 33 47 17 3 0 0 0 80 3 27
2019 Evaluation 37 48 6 9 0 0 0 85 9 32
2019 Data sciences 32 53 12 0 3 0 0 85 3 29
2019 Policy 32 46 12 5 5 0 0 78 10 126
2019 Project management 41 36 6 8 7 2 0 79 16 59
2019 Other services to the public 40 35 21 2 2 0 0 75 4 47
2019 None of the above 38 36 14 8 3 0 0 75 10 186
2018 Client contact centre 42 40 14 1 3 0 0 82 4 67
2018 Health care practitioners 36 50 13 0 0 0 0 87 0 28
2018 Federal regulators 37 44 8 7 4 0 0 81 11 667
2018 Compliance, inspection and enforcement 31 45 13 8 3 0 0 76 10 1458
2018 Communications or public affairs 33 49 12 5 1 0 0 82 6 89
2018 Access to information and privacy 15 61 24 0 0 0 0 76 0 13
2018 Security 39 41 10 10 0 0 0 80 10 10
2018 Science and technology 37 46 10 5 2 0 0 83 7 638
2018 Administration and operations 38 38 11 7 5 0 0 76 13 497
2018 Human resources 44 40 8 7 1 0 0 84 8 203
2018 Financial management 37 52 6 3 2 0 0 88 5 101
2018 Procurement 47 48 6 0 0 0 0 94 0 19
2018 Real property 46 24 25 4 0 0 0 71 4 37
2018 Information management 38 34 11 15 2 0 0 72 17 37
2018 Information technology 33 37 13 11 5 0 1 70 16 97
2018 Internal audit 27 53 16 3 0 0 0 80 3 30
2018 Evaluation 45 35 8 0 12 0 0 80 12 23
2018 Data sciences 31 57 9 3 0 0 0 88 3 31
2018 Policy 36 41 9 7 6 1 0 77 13 114
2018 Project management 29 42 15 6 6 1 0 73 12 64
2018 Other services to the public 48 37 6 7 0 2 0 87 7 48
2018 None of the above 32 42 15 6 4 0 0 74 10 172
2017 Client contact centre 38 49 11 3 0 0 0 86 3 79
2017 Health care practitioners 23 42 21 8 5 0 0 66 13 38
2017 Federal regulators 38 41 10 8 4 0 0 78 11 683
2017 Compliance, inspection and enforcement 34 44 13 7 3 0 0 78 9 1326
2017 Communications or public affairs 37 41 6 11 5 0 0 78 16 79
2017 Access to information and privacy 28 50 7 14 0 0 0 78 14 14
2017 Security 20 46 20 7 7 0 0 67 13 15
2017 Science and technology 39 42 11 7 1 0 0 80 8 748
2017 Administration and operations 45 37 9 5 4 0 0 82 9 536
2017 Human resources 50 36 7 4 2 0 0 86 6 198
2017 Financial management 42 49 6 2 1 0 0 91 3 108
2017 Procurement 40 45 10 0 5 0 0 85 5 20
2017 Real property 55 35 10 0 0 0 0 90 0 27
2017 Information management 47 39 9 5 0 0 0 87 5 41
2017 Information technology 39 49 5 4 2 0 0 89 6 118
2017 Internal audit 57 40 3 0 0 0 0 97 0 33
2017 Evaluation 60 25 10 5 0 0 0 85 5 20
2017 Data sciences 39 51 7 3 0 0 0 90 3 25
2017 Policy 27 42 13 8 10 0 0 69 18 155
2017 Project management 42 39 10 4 4 0 0 81 9 69
2017 Other services to the public 46 42 9 1 2 0 0 88 3 64
2017 None of the above 34 37 13 8 6 1 0 72 14 304
2014 Client contact centre 40 38 16 3 3 0 0 78 7 59
2014 Health care practitioners 29 53 11 4 2 0 0 82 7 45
2014 Federal regulators 41 40 10 5 3 0 0 82 9 765
2014 Compliance, inspection and enforcement 36 45 10 5 3 0 0 81 9 1708
2014 Communications or public affairs 44 40 6 6 4 0 0 84 10 82
2014 Access to information and privacy 54 27 6 6 7 0 0 81 13 15
2014 Security 18 53 8 9 12 0 0 71 21 11
2014 Science and technology 39 42 11 5 2 0 0 82 7 798
2014 Legal services 32 49 9 10 0 0 0 81 10 10
2014 Administration and operations 42 38 11 5 3 0 0 80 8 578
2014 Human resources 51 36 7 3 3 0 0 87 6 211
2014 Financial management 55 37 6 2 0 0 0 92 2 126
2014 Procurement 75 16 9 0 0 0 0 91 0 23
2014 Real property 46 39 7 5 3 0 0 85 7 40
2014 Materiel management 40 35 7 9 9 0 0 75 18 12
2014 Information management 49 42 4 3 0 2 0 93 3 62
2014 Information technology 35 45 10 5 5 0 0 80 10 150
2014 Internal audit 32 46 0 13 9 0 0 78 22 21
2014 Evaluation 15 70 9 7 0 0 0 84 7 14
2014 Other services to the public 41 42 13 3 1 0 0 83 4 76
2014 None of the above 40 38 9 8 4 0 0 79 12 270

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 31 22 9 5 0 0 64 14 55
2020 Health care practitioners 38 48 5 9 0 0 0 86 9 21
2020 Federal regulators 36 36 12 10 5 1 0 73 15 506
2020 Compliance, inspection and enforcement 33 35 19 8 4 0 0 68 13 1432
2020 Communications or public affairs 53 26 14 4 3 0 0 79 7 71
2020 Access to information and privacy 45 38 10 0 7 0 0 83 7 11
2020 Science and technology 34 39 15 8 5 0 0 73 13 530
2020 Administration and operations 49 33 11 4 3 0 0 82 7 446
2020 Human resources 61 22 13 3 1 0 0 83 4 207
2020 Financial management 43 35 10 7 5 0 0 78 11 87
2020 Procurement 35 33 11 16 0 5 0 72 17 16
2020 Real property 42 24 21 7 2 4 0 68 10 29
2020 Information management 37 52 4 2 5 0 0 89 7 42
2020 Information technology 48 25 9 8 9 0 1 75 17 127
2020 Internal audit 34 37 25 4 0 0 0 71 4 27
2020 Evaluation 46 34 10 10 0 0 0 80 10 27
2020 Data sciences 31 46 8 12 0 4 0 80 12 26
2020 Policy 32 38 15 9 5 1 0 71 14 145
2020 Project management 33 43 12 8 4 0 0 76 12 67
2020 Other services to the public 40 21 12 16 10 0 0 62 27 51
2020 None of the above 35 33 17 12 3 0 0 69 15 155
2019 Client contact centre 32 39 10 12 5 2 0 72 17 58
2019 Health care practitioners 24 27 30 15 3 0 0 52 18 32
2019 Federal regulators 30 34 17 11 8 1 0 64 19 599
2019 Compliance, inspection and enforcement 26 34 21 10 8 0 0 61 18 1372
2019 Communications or public affairs 42 30 13 11 4 0 0 71 15 85
2019 Access to information and privacy 20 40 13 13 6 7 0 65 21 15
2019 Security 8 17 33 17 25 0 0 25 42 12
2019 Science and technology 33 38 17 8 4 1 0 71 12 623
2019 Administration and operations 40 33 12 8 5 1 0 74 13 477
2019 Human resources 54 27 10 8 2 0 0 81 9 244
2019 Financial management 38 33 19 7 3 0 0 71 10 115
2019 Procurement 19 31 31 12 6 0 0 50 19 16
2019 Real property 44 28 19 2 2 0 4 75 5 37
2019 Materiel management 30 49 10 0 10 0 0 80 10 10
2019 Information management 36 37 12 11 3 0 0 74 14 56
2019 Information technology 33 22 22 12 10 1 1 56 22 108
2019 Internal audit 10 46 33 7 3 0 0 57 11 27
2019 Evaluation 35 27 24 12 3 0 0 61 15 32
2019 Data sciences 25 50 9 13 0 3 0 77 13 29
2019 Policy 26 38 19 11 6 0 0 64 17 128
2019 Project management 25 34 17 12 13 0 0 59 24 59
2019 Other services to the public 41 28 15 14 2 0 0 69 16 46
2019 None of the above 34 28 15 17 5 1 0 63 22 188
2018 Client contact centre 25 37 22 10 6 0 0 62 16 67
2018 Health care practitioners 18 47 24 7 4 0 0 65 11 28
2018 Federal regulators 28 32 20 11 9 0 0 60 20 665
2018 Compliance, inspection and enforcement 24 31 23 12 8 1 0 56 20 1464
2018 Communications or public affairs 37 36 18 5 2 1 0 74 7 89
2018 Access to information and privacy 31 39 24 7 0 0 0 69 7 13
2018 Security 20 29 20 20 12 0 0 49 31 10
2018 Science and technology 29 36 18 12 5 1 0 65 17 635
2018 Administration and operations 34 34 14 10 8 1 0 68 18 499
2018 Human resources 47 29 14 6 3 1 0 76 10 202
2018 Financial management 41 34 16 4 5 1 0 76 9 100
2018 Procurement 30 43 6 11 5 5 0 77 17 19
2018 Real property 40 36 12 12 0 0 0 75 12 38
2018 Information management 35 35 13 6 10 2 0 71 16 38
2018 Information technology 22 39 12 16 9 1 1 62 25 97
2018 Internal audit 16 46 19 19 0 0 0 62 19 31
2018 Evaluation 38 21 25 8 7 0 0 59 16 23
2018 Data sciences 28 45 24 3 0 0 0 73 3 31
2018 Policy 23 39 17 11 9 1 0 63 20 113
2018 Project management 24 29 27 9 11 0 0 53 21 64
2018 Other services to the public 34 38 16 8 3 0 0 72 12 49
2018 None of the above 28 30 21 12 8 1 0 59 20 171
2017 Client contact centre 32 40 17 7 3 1 0 73 10 80
2017 Health care practitioners 8 29 34 16 13 0 0 37 29 38
2017 Federal regulators 27 33 17 14 9 1 0 60 22 686
2017 Compliance, inspection and enforcement 24 34 22 12 8 0 0 58 21 1333
2017 Communications or public affairs 29 37 13 10 9 2 0 68 20 78
2017 Access to information and privacy 28 43 21 7 0 0 0 71 7 14
2017 Security 14 50 14 14 7 0 0 65 21 14
2017 Science and technology 29 35 18 10 7 1 0 64 17 746
2017 Administration and operations 40 32 16 8 4 1 0 72 12 538
2017 Human resources 47 27 13 9 3 1 0 75 12 197
2017 Financial management 41 41 12 3 1 1 1 84 4 108
2017 Procurement 20 40 20 20 0 0 0 60 20 20
2017 Real property 46 26 18 5 6 0 0 71 11 28
2017 Information management 41 34 11 11 2 0 0 76 13 42
2017 Information technology 39 31 19 6 3 1 1 71 10 118
2017 Internal audit 38 42 17 0 0 3 0 83 0 34
2017 Evaluation 34 41 10 10 5 0 0 75 15 20
2017 Data sciences 52 38 10 0 0 0 0 90 0 25
2017 Policy 28 33 18 12 8 1 1 61 20 155
2017 Project management 35 28 26 6 4 0 0 63 10 68
2017 Other services to the public 28 37 21 7 5 2 0 66 12 65
2017 None of the above 25 34 18 12 11 0 0 59 23 305
2014 Client contact centre 17 38 27 12 6 0 0 55 18 59
2014 Health care practitioners 24 27 24 18 4 0 2 52 23 45
2014 Federal regulators 26 35 16 14 8 0 0 62 22 765
2014 Compliance, inspection and enforcement 24 38 19 10 7 1 0 63 18 1709
2014 Communications or public affairs 47 43 5 2 1 1 0 92 4 83
2014 Access to information and privacy 39 54 0 0 7 0 0 93 7 15
2014 Security 0 70 9 9 12 0 0 70 21 11
2014 Science and technology 21 39 19 12 8 1 0 61 20 798
2014 Legal services 42 41 9 9 0 0 0 82 9 10
2014 Administration and operations 38 34 15 7 5 0 0 72 12 577
2014 Human resources 41 34 14 8 2 0 0 76 10 211
2014 Financial management 47 34 14 2 2 0 0 81 4 126
2014 Procurement 47 32 16 5 0 0 0 79 5 23
2014 Real property 26 33 15 19 6 0 0 60 25 40
2014 Materiel management 7 59 9 16 9 0 0 66 25 12
2014 Information management 43 47 8 1 2 0 0 89 3 62
2014 Information technology 31 35 21 9 5 1 0 66 14 150
2014 Internal audit 18 37 19 14 13 0 0 55 27 21
2014 Evaluation 7 49 23 21 0 0 0 56 21 14
2014 Other services to the public 30 37 19 5 9 0 0 67 15 75
2014 None of the above 26 35 20 11 7 0 0 62 18 270

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 31 29 5 4 0 0 62 9 55
2020 Health care practitioners 43 38 9 5 5 0 0 81 9 21
2020 Federal regulators 34 37 16 8 4 0 0 72 12 504
2020 Compliance, inspection and enforcement 30 39 18 9 4 0 0 69 13 1422
2020 Communications or public affairs 55 30 7 4 4 0 0 86 8 71
2020 Access to information and privacy 55 28 10 0 7 0 0 83 7 11
2020 Science and technology 33 41 13 8 5 0 0 74 13 531
2020 Administration and operations 49 34 9 5 2 0 0 84 7 446
2020 Human resources 60 25 10 4 0 0 0 85 5 206
2020 Financial management 40 39 13 6 2 0 0 79 9 87
2020 Procurement 35 44 5 16 0 0 0 79 16 16
2020 Real property 37 27 21 8 3 4 0 67 11 27
2020 Information management 29 58 4 6 2 0 0 87 9 43
2020 Information technology 45 33 9 4 8 2 0 80 12 126
2020 Internal audit 37 41 18 4 0 0 0 78 4 27
2020 Evaluation 37 46 7 11 0 0 0 82 11 26
2020 Data sciences 31 58 8 4 0 0 0 89 4 26
2020 Policy 30 40 15 12 3 1 0 70 15 144
2020 Project management 34 46 6 12 1 0 0 80 14 67
2020 Other services to the public 32 34 10 14 8 2 0 67 22 51
2020 None of the above 35 34 16 12 4 0 0 68 16 155
2019 Client contact centre 25 50 10 7 7 0 0 76 14 57
2019 Health care practitioners 15 51 21 9 3 0 0 66 12 32
2019 Federal regulators 28 36 19 9 8 0 0 64 17 602
2019 Compliance, inspection and enforcement 23 38 20 11 7 0 0 61 18 1363
2019 Communications or public affairs 42 31 13 11 3 0 0 73 14 86
2019 Access to information and privacy 27 27 40 0 6 0 0 54 6 15
2019 Security 8 17 25 25 25 0 0 25 50 12
2019 Science and technology 31 39 15 9 5 0 0 71 14 616
2019 Administration and operations 40 35 11 9 4 1 0 76 13 477
2019 Human resources 54 29 7 7 3 0 0 83 10 242
2019 Financial management 35 38 16 8 3 0 0 73 11 115
2019 Procurement 20 33 33 7 7 0 0 54 13 15
2019 Real property 40 32 19 2 2 0 4 75 5 37
2019 Information management 38 34 19 3 6 0 0 72 9 55
2019 Information technology 30 32 18 13 6 0 0 63 19 110
2019 Internal audit 14 54 14 18 0 0 0 68 18 27
2019 Evaluation 33 30 21 13 3 0 0 63 16 31
2019 Data sciences 16 62 6 16 0 0 0 78 16 29
2019 Policy 25 40 18 10 7 0 0 65 17 126
2019 Project management 22 31 28 14 5 0 0 53 19 58
2019 Other services to the public 40 31 11 16 2 0 0 71 18 47
2019 None of the above 33 32 14 14 6 0 0 66 20 187
2018 Client contact centre 24 42 20 7 5 3 0 68 12 67
2018 Health care practitioners 18 43 28 7 4 0 0 61 11 28
2018 Federal regulators 26 35 17 13 9 0 0 61 22 665
2018 Compliance, inspection and enforcement 22 35 22 14 7 0 0 57 21 1457
2018 Communications or public affairs 37 37 13 11 1 1 0 75 12 89
2018 Access to information and privacy 39 39 15 7 0 0 0 78 7 13
2018 Security 20 49 10 10 12 0 0 69 22 10
2018 Science and technology 28 37 17 13 5 0 0 65 18 636
2018 Administration and operations 32 37 13 10 7 1 0 69 18 495
2018 Human resources 45 31 12 9 1 1 0 77 11 201
2018 Financial management 40 37 14 6 3 0 0 76 9 100
2018 Procurement 32 41 11 11 5 0 0 73 16 19
2018 Real property 42 34 13 9 2 0 0 77 11 37
2018 Information management 30 35 17 8 10 0 0 65 18 38
2018 Information technology 22 39 12 14 10 1 1 63 25 97
2018 Internal audit 16 40 28 13 3 0 0 56 16 31
2018 Evaluation 28 39 13 13 7 0 0 67 20 23
2018 Data sciences 33 43 18 6 0 0 0 76 6 31
2018 Policy 29 33 16 11 11 0 0 62 22 111
2018 Project management 21 31 24 15 9 0 0 52 24 64
2018 Other services to the public 36 46 10 7 2 0 0 81 9 49
2018 None of the above 27 35 20 12 7 1 0 61 19 172
2017 Client contact centre 36 34 16 9 4 1 0 71 13 79
2017 Health care practitioners 8 40 23 24 5 0 0 48 29 38
2017 Federal regulators 26 35 15 16 8 0 0 61 24 686
2017 Compliance, inspection and enforcement 21 37 21 14 7 0 0 58 22 1332
2017 Communications or public affairs 30 35 11 13 10 1 0 65 23 78
2017 Access to information and privacy 28 50 14 7 0 0 0 78 7 14
2017 Security 13 47 13 20 7 0 0 60 26 15
2017 Science and technology 27 36 18 12 7 1 0 64 19 750
2017 Administration and operations 37 34 15 9 4 0 0 72 14 539
2017 Human resources 45 29 16 6 4 0 0 74 10 196
2017 Financial management 40 44 8 6 2 0 1 84 8 108
2017 Procurement 25 40 25 10 0 0 0 65 10 20
2017 Real property 54 18 11 12 6 0 0 71 18 28
2017 Information management 37 38 16 7 2 0 0 76 9 42
2017 Information technology 35 35 22 5 3 0 0 70 8 118
2017 Internal audit 50 39 6 6 0 0 0 89 6 34
2017 Evaluation 40 25 14 16 5 0 0 65 21 20
2017 Data sciences 49 41 10 0 0 0 0 90 0 25
2017 Policy 26 40 10 13 10 1 0 66 24 155
2017 Project management 32 37 20 7 3 0 0 69 10 69
2017 Other services to the public 30 37 19 9 5 2 0 67 14 65
2017 None of the above 26 32 18 13 10 0 0 58 24 305
2014 Client contact centre 17 50 22 6 5 0 0 66 11 59
2014 Health care practitioners 22 29 20 20 7 2 0 52 27 45
2014 Federal regulators 26 35 16 16 8 0 0 61 23 765
2014 Compliance, inspection and enforcement 22 41 18 13 6 0 0 63 19 1707
2014 Communications or public affairs 49 41 5 4 1 0 0 91 5 83
2014 Access to information and privacy 46 40 6 0 7 0 0 87 7 15
2014 Security 0 79 0 9 12 0 0 79 21 11
2014 Science and technology 21 38 22 12 7 0 0 59 19 797
2014 Legal services 42 41 9 9 0 0 0 82 9 10
2014 Administration and operations 36 37 15 8 5 0 0 72 13 577
2014 Human resources 44 36 11 7 3 0 0 79 10 211
2014 Financial management 48 36 11 2 3 0 0 84 5 126
2014 Procurement 52 31 12 5 0 0 0 83 5 23
2014 Real property 21 41 19 14 6 0 0 62 19 40
2014 Materiel management 7 68 7 9 9 0 0 75 18 12
2014 Information management 43 45 9 1 2 0 0 88 3 62
2014 Information technology 30 41 15 8 4 1 0 72 12 150
2014 Internal audit 18 42 18 9 13 0 0 60 22 21
2014 Evaluation 7 63 15 14 0 0 0 71 14 14
2014 Other services to the public 28 45 13 5 8 1 0 73 13 76
2014 None of the above 25 39 18 11 6 0 0 64 18 270

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 20 29 31 14 4 4 0 50 18 55
2020 Health care practitioners 43 29 9 9 0 9 0 79 10 21
2020 Federal regulators 32 25 20 11 8 3 1 59 20 506
2020 Compliance, inspection and enforcement 26 29 20 13 8 4 0 58 22 1434
2020 Communications or public affairs 47 30 9 11 1 1 0 79 12 71
2020 Access to information and privacy 40 25 17 17 0 0 0 65 17 11
2020 Science and technology 31 29 18 11 8 3 1 62 19 535
2020 Administration and operations 39 29 16 9 5 2 0 70 14 447
2020 Human resources 53 26 9 6 4 2 0 80 11 208
2020 Financial management 38 33 13 12 6 0 0 70 17 87
2020 Procurement 41 11 37 11 0 0 0 52 11 16
2020 Real property 48 20 11 15 2 4 0 70 18 29
2020 Information management 34 31 24 12 0 0 0 64 12 43
2020 Information technology 38 26 19 5 10 2 0 66 15 126
2020 Internal audit 46 22 18 14 0 0 0 67 14 27
2020 Evaluation 36 20 17 20 3 3 0 58 25 27
2020 Data sciences 19 22 24 18 4 14 0 47 26 27
2020 Policy 25 33 20 13 6 3 0 60 20 144
2020 Project management 33 28 25 9 4 0 0 61 14 67
2020 Other services to the public 30 16 21 16 10 6 2 50 28 51
2020 None of the above 32 23 20 13 8 3 0 57 22 155
2019 Client contact centre 22 35 7 17 14 5 0 60 32 58
2019 Health care practitioners 21 40 24 9 3 3 0 63 13 32
2019 Federal regulators 26 25 22 14 10 3 0 52 25 603
2019 Compliance, inspection and enforcement 22 25 22 14 12 5 0 49 28 1371
2019 Communications or public affairs 32 28 14 13 10 2 1 63 23 87
2019 Access to information and privacy 20 27 19 13 13 7 0 50 29 15
2019 Security 8 25 8 33 17 0 8 36 55 12
2019 Science and technology 25 27 20 16 8 4 0 55 24 624
2019 Administration and operations 33 25 19 12 8 3 1 60 20 479
2019 Human resources 43 21 16 11 4 5 0 68 15 243
2019 Financial management 25 27 19 16 6 5 2 55 24 114
2019 Procurement 19 19 31 6 25 0 0 38 31 16
2019 Real property 33 35 15 9 4 4 0 71 13 37
2019 Materiel management 30 20 20 10 10 10 0 56 22 10
2019 Information management 27 22 22 13 8 4 4 53 23 56
2019 Information technology 26 25 23 12 10 2 1 53 23 110
2019 Internal audit 7 37 21 28 0 6 0 47 30 27
2019 Evaluation 21 35 18 12 12 3 0 57 25 32
2019 Data sciences 22 32 13 19 10 6 0 57 30 29
2019 Policy 27 22 26 17 5 3 0 51 23 128
2019 Project management 26 20 22 14 14 2 2 48 29 59
2019 Other services to the public 36 19 26 15 2 2 0 56 18 46
2019 None of the above 32 20 18 13 10 5 2 56 25 187
2018 Client contact centre 23 23 19 15 13 4 1 49 31 67
2018 Health care practitioners 18 50 13 4 4 7 4 77 8 28
2018 Federal regulators 26 21 22 16 12 2 1 48 29 663
2018 Compliance, inspection and enforcement 20 24 24 15 13 3 0 46 30 1462
2018 Communications or public affairs 28 23 22 16 6 4 0 53 23 89
2018 Access to information and privacy 29 43 15 7 7 0 0 71 13 13
2018 Security 20 29 20 20 12 0 0 49 31 10
2018 Science and technology 25 27 21 14 10 3 0 53 25 639
2018 Administration and operations 26 25 20 16 9 3 0 53 26 499
2018 Human resources 38 29 15 10 6 1 0 69 16 202
2018 Financial management 37 23 20 13 5 2 0 61 18 100
2018 Procurement 32 26 0 17 16 9 0 64 36 19
2018 Real property 32 33 19 6 2 8 0 71 8 38
2018 Information management 18 35 24 4 15 3 0 55 20 38
2018 Information technology 23 27 15 15 14 4 2 53 31 96
2018 Internal audit 13 24 19 28 10 6 0 39 40 31
2018 Evaluation 20 35 13 13 20 0 0 55 33 23
2018 Data sciences 19 17 35 11 9 9 0 39 22 31
2018 Policy 17 26 24 13 15 4 1 46 29 113
2018 Project management 21 24 19 20 15 1 0 46 35 64
2018 Other services to the public 23 35 23 19 0 0 0 58 19 49
2018 None of the above 21 25 25 14 11 2 2 48 26 173
2017 Client contact centre 25 32 19 10 7 7 0 62 18 80
2017 Health care practitioners 8 32 21 16 11 13 0 45 30 38
2017 Federal regulators 28 22 17 15 14 4 0 52 30 684
2017 Compliance, inspection and enforcement 19 28 21 16 11 5 1 50 29 1330
2017 Communications or public affairs 22 27 17 10 13 9 1 55 25 78
2017 Access to information and privacy 28 36 36 0 0 0 0 64 0 14
2017 Security 13 34 20 19 13 0 0 47 32 15
2017 Science and technology 24 26 21 14 9 6 1 53 25 751
2017 Administration and operations 33 24 18 13 7 4 0 60 22 539
2017 Human resources 40 22 16 12 6 3 0 65 19 197
2017 Financial management 33 27 17 9 10 3 2 63 19 108
2017 Procurement 30 25 20 5 10 5 5 61 16 20
2017 Real property 34 35 8 5 13 5 0 73 19 28
2017 Information management 36 21 19 11 9 4 0 59 21 42
2017 Information technology 40 22 19 8 5 6 1 66 14 118
2017 Internal audit 32 34 20 8 3 3 0 68 12 34
2017 Evaluation 9 45 15 10 16 5 0 57 27 20
2017 Data sciences 26 23 23 10 0 19 0 59 12 25
2017 Policy 17 26 23 17 15 3 0 44 33 155
2017 Project management 29 30 22 9 3 6 1 64 13 69
2017 Other services to the public 20 31 28 9 9 3 0 53 19 65
2017 None of the above 26 20 21 14 11 7 1 50 27 304
2014 Client contact centre 20 26 25 19 5 5 0 48 25 59
2014 Health care practitioners 13 31 31 9 4 9 2 50 15 45
2014 Federal regulators 26 25 19 14 11 5 0 54 26 765
2014 Compliance, inspection and enforcement 21 30 21 13 10 5 0 54 25 1709
2014 Communications or public affairs 34 32 14 13 4 4 0 68 17 83
2014 Access to information and privacy 33 20 19 20 7 0 0 54 27 15
2014 Security 0 35 27 26 12 0 0 35 38 11
2014 Science and technology 20 25 24 15 11 5 0 48 27 798
2014 Legal services 21 41 20 18 0 0 0 62 18 10
2014 Administration and operations 31 25 20 13 8 3 1 58 22 578
2014 Human resources 38 28 14 8 8 3 0 69 16 211
2014 Financial management 33 32 17 9 7 2 0 67 16 126
2014 Procurement 35 36 12 9 0 5 4 78 9 23
2014 Real property 19 30 23 11 12 2 2 51 25 40
2014 Materiel management 7 35 31 9 18 0 0 43 26 12
2014 Information management 35 30 12 9 9 5 0 68 19 62
2014 Information technology 27 33 17 13 8 3 0 61 22 150
2014 Internal audit 13 37 19 18 13 0 0 50 31 21
2014 Evaluation 22 35 9 21 7 7 0 61 30 14
2014 Other services to the public 22 29 21 11 11 5 1 55 23 75
2014 None of the above 22 29 16 11 14 7 1 55 27 270
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 25 13 4 11 2 5 70 16 55
2020 Health care practitioners 29 38 24 5 0 0 5 70 5 21
2020 Federal regulators 55 26 11 4 3 0 1 82 7 510
2020 Compliance, inspection and enforcement 42 28 15 6 4 1 5 74 10 1435
2020 Communications or public affairs 79 13 4 0 1 1 1 95 1 71
2020 Access to information and privacy 55 28 0 0 7 0 10 92 8 11
2020 Science and technology 40 31 17 5 3 1 4 74 9 538
2020 Administration and operations 59 23 10 2 2 1 3 86 5 448
2020 Human resources 65 15 13 2 3 0 2 82 5 208
2020 Financial management 53 26 13 2 1 0 4 83 4 84
2020 Procurement 72 17 6 0 0 0 6 94 0 16
2020 Real property 55 28 10 4 2 0 0 84 6 29
2020 Information management 63 24 7 4 2 0 0 87 7 43
2020 Information technology 58 29 7 1 1 3 1 91 2 127
2020 Internal audit 57 25 14 4 0 0 0 82 4 27
2020 Evaluation 44 37 19 0 0 0 0 81 0 27
2020 Data sciences 70 18 4 5 4 0 0 88 8 28
2020 Policy 64 26 7 2 1 0 0 90 3 145
2020 Project management 61 29 3 6 0 0 1 91 6 67
2020 Other services to the public 39 20 25 6 4 4 2 63 11 51
2020 None of the above 51 22 13 4 8 1 2 75 12 154
2019 Client contact centre 38 42 9 4 0 0 8 87 4 57
2019 Health care practitioners 40 33 15 3 0 0 9 80 3 32
2019 Federal regulators 50 26 11 6 3 1 3 79 9 602
2019 Compliance, inspection and enforcement 39 30 17 6 4 1 3 71 10 1372
2019 Communications or public affairs 69 16 8 2 4 0 1 86 6 86
2019 Access to information and privacy 38 21 27 7 0 7 0 63 8 15
2019 Security 42 58 0 0 0 0 0 100 0 12
2019 Science and technology 42 25 17 6 4 1 4 71 11 622
2019 Administration and operations 52 28 12 4 2 1 1 82 6 479
2019 Human resources 60 19 9 4 2 1 5 84 6 242
2019 Financial management 46 29 17 2 2 2 3 79 4 116
2019 Procurement 50 13 31 6 0 0 0 63 6 16
2019 Real property 46 36 9 5 0 4 0 86 5 37
2019 Materiel management 60 20 0 0 10 10 0 89 11 10
2019 Information management 58 28 11 0 0 0 3 89 0 56
2019 Information technology 45 34 12 2 1 3 2 84 3 109
2019 Internal audit 49 37 10 0 0 0 3 89 0 27
2019 Evaluation 41 42 12 0 6 0 0 82 6 32
2019 Data sciences 41 34 18 3 3 0 0 75 6 29
2019 Policy 56 31 9 2 2 0 0 87 4 128
2019 Project management 61 28 6 2 2 0 2 90 4 59
2019 Other services to the public 46 29 19 0 2 4 0 78 2 47
2019 None of the above 49 25 14 5 3 1 3 77 8 186

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 34 7 13 11 3 0 68 24 55
2020 Health care practitioners 33 57 5 5 0 0 0 90 5 21
2020 Federal regulators 49 31 9 7 4 0 0 81 11 509
2020 Compliance, inspection and enforcement 46 33 10 7 4 0 1 80 11 1435
2020 Communications or public affairs 66 21 8 3 1 1 0 88 4 71
2020 Access to information and privacy 65 17 10 0 7 0 0 83 7 11
2020 Science and technology 44 34 10 8 4 0 1 78 11 537
2020 Administration and operations 56 31 7 4 1 0 0 88 5 448
2020 Human resources 63 23 7 3 3 0 0 87 6 206
2020 Financial management 53 28 11 5 2 0 1 81 7 87
2020 Procurement 54 35 0 11 0 0 0 89 11 16
2020 Real property 44 25 14 7 10 0 0 69 17 29
2020 Information management 44 40 4 7 2 3 0 86 9 43
2020 Information technology 43 37 10 5 2 2 2 83 7 127
2020 Internal audit 52 37 7 4 0 0 0 89 4 27
2020 Evaluation 65 25 3 3 3 0 0 90 7 27
2020 Data sciences 61 27 5 4 4 0 0 88 7 28
2020 Policy 53 29 10 5 3 0 0 82 8 145
2020 Project management 52 31 6 10 1 0 0 82 12 67
2020 Other services to the public 45 34 8 6 7 0 0 79 13 51
2020 None of the above 49 27 12 5 7 0 0 76 12 154
2019 Client contact centre 45 28 17 7 3 0 0 73 10 58
2019 Health care practitioners 33 51 9 3 3 0 0 85 6 32
2019 Federal regulators 42 33 12 8 5 0 0 75 13 601
2019 Compliance, inspection and enforcement 40 35 13 6 5 1 0 76 11 1369
2019 Communications or public affairs 61 16 6 10 4 2 0 79 14 87
2019 Access to information and privacy 39 48 13 0 0 0 0 87 0 15
2019 Security 25 50 8 8 8 0 0 75 17 12
2019 Science and technology 43 33 11 7 6 0 0 76 13 618
2019 Administration and operations 49 31 9 7 3 0 0 80 11 478
2019 Human resources 61 25 4 5 5 0 0 86 10 243
2019 Financial management 50 33 6 4 5 1 1 84 10 114
2019 Procurement 50 13 12 25 0 0 0 63 25 16
2019 Real property 41 38 8 10 2 0 0 79 13 37
2019 Materiel management 30 29 10 21 0 10 0 66 23 10
2019 Information management 50 39 5 4 1 0 0 90 6 56
2019 Information technology 43 32 18 3 3 2 0 76 6 110
2019 Internal audit 47 29 17 4 0 0 4 79 4 27
2019 Evaluation 37 39 6 12 3 3 0 79 15 32
2019 Data sciences 51 29 3 13 3 0 0 80 16 28
2019 Policy 42 35 9 8 5 0 0 77 13 127
2019 Project management 54 24 10 2 9 0 2 79 11 59
2019 Other services to the public 50 31 5 8 5 0 0 81 14 47
2019 None of the above 46 29 5 10 7 2 1 78 17 188
2018 Client contact centre 39 46 6 5 4 0 0 85 9 67
2018 Health care practitioners 37 34 18 4 7 0 0 71 11 27
2018 Federal regulators 41 33 9 10 6 1 0 75 16 665
2018 Compliance, inspection and enforcement 35 36 14 10 5 0 0 71 15 1457
2018 Communications or public affairs 55 27 6 11 1 0 1 83 12 89
2018 Access to information and privacy 37 41 22 0 0 0 0 78 0 13
2018 Science and technology 43 34 9 8 4 1 0 78 12 633
2018 Administration and operations 48 30 10 6 5 1 0 79 11 498
2018 Human resources 52 29 9 6 4 1 0 81 10 199
2018 Financial management 36 44 8 5 5 1 2 82 10 99
2018 Procurement 77 17 0 0 6 0 0 94 6 18
2018 Real property 37 32 19 12 0 0 0 69 12 38
2018 Information management 43 41 5 4 6 0 0 84 11 38
2018 Information technology 36 35 12 10 4 1 1 73 15 97
2018 Internal audit 28 48 17 3 3 0 0 77 6 31
2018 Evaluation 56 22 0 13 9 0 0 78 22 22
2018 Data sciences 66 19 6 6 3 0 0 84 9 30
2018 Policy 46 34 7 9 4 0 0 80 13 114
2018 Project management 49 34 3 11 3 0 0 83 14 63
2018 Other services to the public 41 33 13 9 3 0 0 74 12 49
2018 None of the above 37 29 13 11 10 0 0 66 21 171
2017 Client contact centre 31 54 5 8 1 0 0 85 10 80
2017 Health care practitioners 32 45 3 16 5 0 0 76 21 38
2017 Federal regulators 40 34 10 10 6 0 0 74 16 686
2017 Compliance, inspection and enforcement 34 38 12 9 6 0 0 72 15 1333
2017 Communications or public affairs 45 30 4 14 6 1 0 76 20 79
2017 Access to information and privacy 36 57 7 0 0 0 0 93 0 14
2017 Security 46 27 21 0 7 0 0 73 7 15
2017 Science and technology 39 34 9 12 6 0 0 73 18 748
2017 Administration and operations 50 29 8 8 4 1 0 80 13 538
2017 Human resources 55 25 7 8 5 0 0 80 13 198
2017 Financial management 43 35 8 13 2 0 0 78 14 108
2017 Procurement 60 30 5 0 5 0 0 90 5 20
2017 Real property 57 23 5 7 8 0 0 80 16 28
2017 Information management 50 32 11 4 0 0 2 84 5 42
2017 Information technology 40 38 9 11 2 0 0 78 13 117
2017 Internal audit 66 26 6 3 0 0 0 91 3 34
2017 Evaluation 40 30 10 10 10 0 0 70 20 20
2017 Data sciences 33 29 31 3 0 3 0 64 4 25
2017 Policy 42 33 9 11 4 0 1 75 16 154
2017 Project management 40 39 6 4 9 0 1 81 13 69
2017 Other services to the public 45 30 14 8 3 0 0 75 11 65
2017 None of the above 33 37 15 10 4 0 1 71 14 305
2014 Client contact centre 35 28 22 9 6 0 0 63 15 59
2014 Health care practitioners 31 36 22 4 7 0 0 67 11 45
2014 Federal regulators 44 32 9 10 5 0 0 76 15 765
2014 Compliance, inspection and enforcement 37 36 11 10 6 1 0 74 16 1709
2014 Communications or public affairs 44 39 7 10 0 0 0 83 10 82
2014 Access to information and privacy 61 27 0 12 0 0 0 88 12 15
2014 Security 18 44 17 0 21 0 0 62 21 11
2014 Science and technology 39 33 10 12 5 1 0 73 17 798
2014 Legal services 21 30 19 29 0 0 0 52 29 10
2014 Administration and operations 45 34 8 8 4 1 0 80 12 575
2014 Human resources 49 28 10 7 4 1 1 78 11 211
2014 Financial management 52 36 5 6 2 0 0 88 8 126
2014 Procurement 70 25 5 0 0 0 0 95 0 23
2014 Real property 30 33 6 20 11 0 0 63 31 40
2014 Materiel management 31 44 7 18 0 0 0 75 18 12
2014 Information management 59 24 9 3 3 1 0 84 6 62
2014 Information technology 34 34 18 5 9 1 0 68 13 150
2014 Internal audit 22 42 19 4 13 0 0 64 18 21
2014 Evaluation 42 36 7 7 7 0 0 79 15 14
2014 Other services to the public 37 39 16 4 4 0 1 76 8 76
2014 None of the above 39 33 11 11 6 0 0 73 17 270

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 37 12 4 7 0 0 77 11 55
2020 Health care practitioners 45 40 10 5 0 0 0 85 5 20
2020 Federal regulators 55 27 7 5 5 0 0 82 10 510
2020 Compliance, inspection and enforcement 50 29 11 6 4 0 0 79 10 1439
2020 Communications or public affairs 70 19 7 4 0 0 0 90 4 71
2020 Access to information and privacy 55 28 0 17 0 0 0 83 17 11
2020 Science and technology 49 30 9 6 5 1 0 80 11 536
2020 Administration and operations 70 19 6 3 1 0 0 90 5 449
2020 Human resources 71 17 7 3 2 0 0 88 5 208
2020 Financial management 62 26 6 4 2 0 0 88 6 86
2020 Procurement 49 40 11 0 0 0 0 89 0 16
2020 Real property 49 27 16 4 4 0 0 76 7 29
2020 Information management 61 22 9 2 7 0 0 82 9 43
2020 Information technology 59 27 8 4 2 2 0 87 6 127
2020 Internal audit 66 27 0 7 0 0 0 93 7 27
2020 Evaluation 66 20 7 3 3 0 0 86 7 27
2020 Data sciences 74 19 4 4 0 0 0 93 4 28
2020 Policy 58 23 12 4 4 0 0 80 8 145
2020 Project management 65 21 7 3 3 0 0 87 6 67
2020 Other services to the public 48 18 15 14 6 0 0 65 19 51
2020 None of the above 51 27 9 7 5 0 1 79 13 155
2019 Client contact centre 44 30 17 7 2 0 0 74 9 58
2019 Health care practitioners 39 36 18 3 3 0 0 76 6 32
2019 Federal regulators 47 30 11 8 4 0 0 77 13 603
2019 Compliance, inspection and enforcement 41 35 12 6 5 0 0 77 11 1373
2019 Communications or public affairs 61 22 8 3 6 0 0 83 10 87
2019 Access to information and privacy 45 35 20 0 0 0 0 80 0 15
2019 Security 42 17 17 17 8 0 0 58 25 12
2019 Science and technology 48 29 10 6 7 0 0 77 13 621
2019 Administration and operations 63 23 6 5 3 0 0 86 8 479
2019 Human resources 65 21 5 4 6 0 0 86 10 244
2019 Financial management 58 26 8 5 2 0 1 85 7 115
2019 Procurement 50 12 19 6 12 0 0 63 18 16
2019 Real property 55 21 11 9 0 4 0 79 9 37
2019 Materiel management 30 50 10 0 0 10 0 89 0 10
2019 Information management 56 31 8 6 0 0 0 87 6 56
2019 Information technology 42 35 15 3 4 1 0 78 7 110
2019 Internal audit 58 36 6 0 0 0 0 94 0 27
2019 Evaluation 42 31 15 0 12 0 0 73 12 31
2019 Data sciences 44 40 6 6 3 0 0 84 9 29
2019 Policy 45 33 11 8 3 0 0 78 11 128
2019 Project management 61 20 8 9 2 0 0 81 11 59
2019 Other services to the public 54 29 9 5 2 0 0 83 7 47
2019 None of the above 57 21 8 8 5 0 0 78 13 188
2018 Client contact centre 44 37 9 7 4 0 0 80 11 67
2018 Health care practitioners 36 40 6 11 7 0 0 76 18 28
2018 Federal regulators 45 30 10 8 7 0 0 75 15 664
2018 Compliance, inspection and enforcement 38 32 14 9 6 0 0 70 15 1458
2018 Communications or public affairs 59 17 14 3 4 0 1 78 8 88
2018 Access to information and privacy 59 32 9 0 0 0 0 91 0 13
2018 Science and technology 47 32 9 7 6 0 0 78 13 638
2018 Administration and operations 53 27 8 6 6 0 0 81 12 499
2018 Human resources 57 21 10 7 6 0 0 78 12 201
2018 Financial management 51 35 7 5 2 0 1 86 7 100
2018 Procurement 66 23 6 0 6 0 0 89 6 18
2018 Real property 45 32 13 8 2 0 0 77 10 38
2018 Information management 47 26 15 6 6 0 0 73 12 38
2018 Information technology 42 31 10 8 5 1 2 76 13 98
2018 Internal audit 36 45 13 3 3 0 0 81 6 31
2018 Evaluation 42 37 4 10 7 0 0 79 17 23
2018 Data sciences 64 18 9 0 9 0 0 81 9 30
2018 Policy 53 27 10 6 3 0 0 80 10 114
2018 Project management 63 17 9 4 6 0 0 80 10 64
2018 Other services to the public 47 30 16 1 6 0 0 76 8 49
2018 None of the above 43 24 16 9 8 1 0 67 17 171
2017 Client contact centre 43 40 12 3 3 0 0 83 5 79
2017 Health care practitioners 34 37 13 8 5 0 3 73 14 38
2017 Federal regulators 44 28 11 9 7 0 0 73 16 685
2017 Compliance, inspection and enforcement 39 32 13 9 8 0 0 71 16 1330
2017 Communications or public affairs 50 29 10 4 7 0 0 79 11 79
2017 Access to information and privacy 54 39 0 8 0 0 0 92 8 13
2017 Security 46 40 7 0 7 0 0 86 7 15
2017 Science and technology 45 30 11 8 6 0 0 75 14 749
2017 Administration and operations 57 25 8 5 4 1 0 83 9 537
2017 Human resources 62 21 4 7 5 0 0 84 12 198
2017 Financial management 58 29 6 7 0 0 0 87 7 108
2017 Procurement 45 40 5 5 5 0 0 85 10 20
2017 Real property 55 13 7 11 14 0 0 68 24 28
2017 Information management 59 24 7 5 4 2 0 84 9 42
2017 Information technology 45 35 13 6 2 0 0 80 7 118
2017 Internal audit 69 28 3 0 0 0 0 97 0 34
2017 Evaluation 61 14 0 5 20 0 0 75 25 20
2017 Data sciences 39 45 6 7 3 0 0 84 10 25
2017 Policy 45 24 10 14 6 1 0 70 20 154
2017 Project management 54 27 10 5 4 0 0 81 9 69
2017 Other services to the public 53 24 15 2 6 0 0 77 8 65
2017 None of the above 42 31 13 8 5 1 0 73 14 305
2014 Client contact centre 30 41 12 6 8 2 0 73 15 59
2014 Health care practitioners 31 29 20 11 9 0 0 60 20 45
2014 Federal regulators 48 29 8 7 6 1 0 78 13 764
2014 Compliance, inspection and enforcement 38 33 14 8 7 0 0 71 15 1707
2014 Communications or public affairs 60 23 10 5 2 0 0 83 7 82
2014 Access to information and privacy 48 40 0 12 0 0 0 88 12 15
2014 Security 18 44 17 9 12 0 0 62 21 11
2014 Science and technology 43 31 11 9 5 1 1 75 14 798
2014 Legal services 32 41 19 9 0 0 0 72 9 10
2014 Administration and operations 54 26 9 5 6 1 0 80 11 578
2014 Human resources 58 26 5 6 5 0 0 84 10 211
2014 Financial management 56 29 11 2 3 0 0 85 5 126
2014 Procurement 71 25 4 0 0 0 0 96 0 23
2014 Real property 32 37 10 10 11 0 0 69 21 40
2014 Materiel management 40 51 0 9 0 0 0 91 9 12
2014 Information management 63 25 3 1 6 0 0 89 8 62
2014 Information technology 43 31 11 7 7 0 0 74 15 150
2014 Internal audit 32 42 9 0 18 0 0 73 18 21
2014 Evaluation 65 14 7 7 7 0 0 79 14 14
2014 Other services to the public 51 23 18 4 4 0 0 74 8 76
2014 None of the above 49 24 14 9 3 0 1 74 12 270

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 22 19 5 9 8 0 64 16 55
2020 Health care practitioners 20 40 0 10 5 25 0 80 20 20
2020 Federal regulators 32 33 14 9 5 7 0 70 15 510
2020 Compliance, inspection and enforcement 28 30 18 8 4 10 1 66 14 1437
2020 Communications or public affairs 51 27 12 4 1 4 0 82 5 71
2020 Access to information and privacy 28 28 28 10 0 7 0 59 11 11
2020 Science and technology 30 29 17 10 4 9 0 65 16 538
2020 Administration and operations 46 33 9 5 1 5 0 84 7 447
2020 Human resources 48 34 9 6 1 2 0 83 7 208
2020 Financial management 33 32 15 6 6 8 0 71 12 87
2020 Procurement 40 33 6 16 5 0 0 73 21 16
2020 Real property 31 27 21 4 6 11 0 65 11 29
2020 Information management 32 42 11 6 2 7 0 79 9 43
2020 Information technology 40 25 13 8 8 5 0 69 17 126
2020 Internal audit 45 18 26 0 4 7 0 68 4 27
2020 Evaluation 46 20 10 10 3 10 0 74 15 27
2020 Data sciences 31 39 11 0 0 19 0 87 0 28
2020 Policy 35 28 12 11 4 10 0 70 17 144
2020 Project management 33 43 10 9 3 1 0 77 12 67
2020 Other services to the public 25 39 17 8 4 8 0 69 12 51
2020 None of the above 35 32 14 7 4 7 0 72 13 154
2019 Client contact centre 18 37 28 5 7 4 2 58 13 58
2019 Health care practitioners 24 33 19 12 3 9 0 63 17 32
2019 Federal regulators 24 33 18 13 7 5 0 60 21 603
2019 Compliance, inspection and enforcement 22 33 21 9 6 10 0 60 16 1372
2019 Communications or public affairs 29 41 12 6 6 7 0 75 12 85
2019 Access to information and privacy 13 46 21 6 13 0 0 59 19 15
2019 Security 8 17 17 25 34 0 0 25 58 12
2019 Science and technology 25 33 19 9 7 7 1 62 17 624
2019 Administration and operations 34 35 14 8 6 3 0 71 14 478
2019 Human resources 34 35 12 9 4 5 0 73 15 244
2019 Financial management 25 33 17 11 8 7 0 62 20 115
2019 Procurement 25 31 19 12 12 0 0 57 25 16
2019 Real property 25 30 8 15 11 11 0 61 29 36
2019 Materiel management 20 20 10 10 10 30 0 58 28 10
2019 Information management 24 26 14 10 6 19 1 63 20 56
2019 Information technology 24 29 12 17 12 6 0 57 31 109
2019 Internal audit 17 37 25 14 0 7 0 58 15 27
2019 Evaluation 26 36 18 9 6 6 0 65 16 32
2019 Data sciences 31 40 16 6 3 3 0 74 10 29
2019 Policy 28 29 16 16 6 5 0 60 23 128
2019 Project management 18 41 10 20 10 2 0 60 31 59
2019 Other services to the public 40 25 25 8 0 2 0 66 8 47
2019 None of the above 23 30 13 16 5 10 2 61 24 189
2018 Client contact centre 23 30 21 12 6 8 0 57 20 66
2018 Health care practitioners 4 44 26 11 4 11 0 54 17 27
2018 Federal regulators 22 31 18 12 9 7 0 57 23 667
2018 Compliance, inspection and enforcement 19 30 22 12 8 9 0 54 23 1464
2018 Communications or public affairs 29 37 14 9 7 4 0 69 17 89
2018 Access to information and privacy 31 30 24 15 0 0 0 61 15 13
2018 Security 20 20 10 20 31 0 0 39 51 10
2018 Science and technology 24 30 17 13 8 7 0 59 22 642
2018 Administration and operations 29 31 16 11 9 4 0 63 21 498
2018 Human resources 25 35 19 10 5 5 1 64 16 201
2018 Financial management 34 32 16 7 6 4 0 69 14 100
2018 Procurement 22 27 26 5 11 9 0 53 17 19
2018 Real property 19 34 23 14 10 0 0 53 24 37
2018 Information management 22 31 17 16 9 6 0 56 26 38
2018 Information technology 20 26 21 11 13 9 0 51 26 98
2018 Internal audit 13 20 16 28 6 17 0 39 42 31
2018 Evaluation 24 35 24 8 8 0 0 59 17 23
2018 Data sciences 13 44 12 6 6 19 0 70 15 31
2018 Policy 19 25 17 20 9 9 0 48 33 114
2018 Project management 18 26 25 17 13 1 0 44 31 64
2018 Other services to the public 21 46 14 6 4 9 0 74 11 48
2018 None of the above 21 24 20 17 11 7 1 48 30 172
2017 Client contact centre 20 36 19 7 5 13 0 64 14 80
2017 Health care practitioners 13 37 11 18 5 15 0 59 28 38
2017 Federal regulators 23 28 18 13 11 7 0 55 26 687
2017 Compliance, inspection and enforcement 18 28 21 13 10 10 0 51 25 1333
2017 Communications or public affairs 24 28 14 13 10 10 1 58 26 78
2017 Access to information and privacy 14 43 14 14 14 0 0 57 29 14
2017 Security 7 43 0 28 22 0 0 51 49 14
2017 Science and technology 20 32 17 11 9 10 1 58 23 749
2017 Administration and operations 29 35 14 9 7 5 0 68 17 539
2017 Human resources 25 40 12 14 6 2 0 67 21 198
2017 Financial management 25 49 13 9 3 2 0 75 12 108
2017 Procurement 15 50 0 25 0 10 0 73 27 20
2017 Real property 37 26 19 7 11 0 0 63 18 28
2017 Information management 32 30 16 4 9 9 0 69 14 42
2017 Information technology 23 37 19 7 6 9 0 66 13 118
2017 Internal audit 27 31 14 20 0 9 0 63 21 34
2017 Evaluation 20 20 20 25 10 5 0 42 37 20
2017 Data sciences 17 60 6 0 0 17 0 92 0 25
2017 Policy 21 33 19 14 9 3 1 56 24 155
2017 Project management 18 42 14 18 7 0 0 61 25 69
2017 Other services to the public 22 26 15 14 11 13 0 55 28 65
2017 None of the above 19 26 21 16 10 6 2 49 29 305
2014 Client contact centre 17 33 27 10 5 8 0 54 16 59
2014 Health care practitioners 16 31 18 9 16 11 0 52 28 45
2014 Federal regulators 24 32 16 11 9 8 0 62 22 764
2014 Compliance, inspection and enforcement 21 31 19 11 8 10 0 58 21 1709
2014 Communications or public affairs 31 44 12 2 4 7 0 80 7 82
2014 Access to information and privacy 18 54 21 7 0 0 0 72 7 15
2014 Security 0 54 17 17 12 0 0 54 29 11
2014 Science and technology 17 34 18 13 7 10 0 58 22 797
2014 Legal services 19 48 21 0 0 12 0 76 0 10
2014 Administration and operations 31 35 15 9 4 5 0 70 14 577
2014 Human resources 32 34 11 12 6 5 0 69 19 210
2014 Financial management 35 38 9 10 2 6 0 77 13 126
2014 Procurement 48 26 8 5 0 13 0 86 5 23
2014 Real property 11 40 22 13 12 3 0 52 25 40
2014 Materiel management 25 50 9 16 0 0 0 75 16 12
2014 Information management 29 48 8 11 0 5 0 81 11 62
2014 Information technology 25 33 18 7 5 10 1 66 14 150
2014 Internal audit 27 32 5 22 13 0 0 60 36 21
2014 Evaluation 7 56 7 7 0 23 0 82 9 14
2014 Other services to the public 21 30 18 9 3 19 0 63 14 76
2014 None of the above 23 37 15 11 8 5 0 63 20 270

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 25 17 11 10 2 0 62 21 54
2020 Health care practitioners 10 60 15 5 10 0 0 70 15 20
2020 Federal regulators 27 36 16 12 8 2 0 64 20 507
2020 Compliance, inspection and enforcement 25 32 21 13 6 3 0 59 19 1434
2020 Communications or public affairs 50 37 5 4 3 1 0 88 7 71
2020 Access to information and privacy 28 28 28 10 7 0 0 55 17 11
2020 Science and technology 26 29 21 14 7 4 0 57 21 537
2020 Administration and operations 43 35 12 5 2 1 0 79 8 448
2020 Human resources 51 31 11 3 3 0 0 83 6 206
2020 Financial management 30 44 13 7 6 0 0 74 13 86
2020 Procurement 35 49 0 11 5 0 0 84 16 16
2020 Real property 17 44 22 8 6 4 0 63 15 28
2020 Information management 34 46 9 9 2 0 0 80 11 43
2020 Information technology 36 23 18 12 11 1 0 59 23 126
2020 Internal audit 34 25 26 4 4 7 0 64 8 27
2020 Evaluation 39 20 14 14 7 7 0 64 22 27
2020 Data sciences 27 40 18 4 0 11 0 76 4 28
2020 Policy 26 36 15 14 6 2 0 64 21 143
2020 Project management 27 47 11 6 9 0 0 74 15 67
2020 Other services to the public 26 38 18 6 12 0 0 64 18 51
2020 None of the above 34 28 19 8 6 4 1 65 15 154
2019 Client contact centre 14 38 30 12 7 0 0 52 19 58
2019 Health care practitioners 24 31 24 15 3 3 0 56 19 32
2019 Federal regulators 20 33 18 17 11 2 0 54 29 601
2019 Compliance, inspection and enforcement 18 31 23 15 10 4 0 50 25 1370
2019 Communications or public affairs 29 41 13 11 4 1 0 71 16 85
2019 Access to information and privacy 19 40 20 14 6 0 0 59 21 15
2019 Security 0 17 17 25 42 0 0 17 67 12
2019 Science and technology 21 31 20 15 10 2 1 54 26 622
2019 Administration and operations 29 36 16 12 6 1 0 66 18 480
2019 Human resources 36 35 13 10 4 2 0 72 14 243
2019 Financial management 22 38 15 14 8 4 0 62 22 115
2019 Procurement 19 25 25 18 12 0 0 44 31 16
2019 Real property 24 39 2 17 9 8 0 69 29 37
2019 Materiel management 20 30 10 20 0 20 0 62 25 10
2019 Information management 17 37 20 10 7 8 0 59 19 56
2019 Information technology 23 16 12 29 18 1 0 40 48 109
2019 Internal audit 17 22 33 21 7 0 0 39 28 27
2019 Evaluation 26 39 18 12 6 0 0 64 18 32
2019 Data sciences 28 44 16 9 0 3 0 74 10 29
2019 Policy 26 29 22 14 7 1 0 56 22 127
2019 Project management 15 37 17 21 10 0 0 52 31 59
2019 Other services to the public 36 21 23 13 4 2 0 59 18 47
2019 None of the above 19 29 16 20 8 8 0 52 31 186
2018 Client contact centre 22 21 27 16 11 3 0 45 27 67
2018 Health care practitioners 7 41 18 11 15 7 0 53 28 27
2018 Federal regulators 18 31 20 16 13 2 0 50 30 665
2018 Compliance, inspection and enforcement 16 28 24 17 12 3 0 46 29 1463
2018 Communications or public affairs 28 34 19 10 8 2 0 63 18 89
2018 Access to information and privacy 15 45 24 9 7 0 0 61 15 13
2018 Security 0 20 20 20 41 0 0 20 61 10
2018 Science and technology 20 28 21 15 12 3 0 50 28 639
2018 Administration and operations 26 31 16 14 11 1 0 58 25 498
2018 Human resources 25 35 18 15 4 2 1 62 20 200
2018 Financial management 28 31 24 5 10 3 0 60 15 100
2018 Procurement 22 32 27 5 11 4 0 56 16 19
2018 Real property 29 20 18 25 8 0 0 50 32 38
2018 Information management 17 35 21 18 6 2 0 53 25 38
2018 Information technology 9 25 25 15 22 5 0 36 39 98
2018 Internal audit 13 20 36 22 9 0 0 33 32 31
2018 Evaluation 24 29 31 7 8 0 0 53 16 23
2018 Data sciences 16 34 18 15 9 8 0 54 26 31
2018 Policy 15 25 23 22 13 3 0 41 36 114
2018 Project management 10 37 21 17 14 0 0 47 32 64
2018 Other services to the public 24 42 15 8 5 5 0 70 14 49
2018 None of the above 20 24 19 19 15 2 1 45 35 172
2017 Client contact centre 12 40 25 12 7 4 0 54 20 80
2017 Health care practitioners 3 26 26 24 16 5 0 31 42 38
2017 Federal regulators 19 28 18 18 14 2 0 49 33 685
2017 Compliance, inspection and enforcement 14 30 21 18 14 4 0 45 33 1335
2017 Communications or public affairs 25 31 10 13 14 6 1 60 29 78
2017 Access to information and privacy 21 22 43 0 14 0 0 43 14 14
2017 Security 0 20 32 20 27 0 0 20 47 15
2017 Science and technology 18 33 16 17 12 4 1 53 30 749
2017 Administration and operations 26 35 16 13 8 2 0 62 22 539
2017 Human resources 23 36 18 17 5 0 0 59 22 198
2017 Financial management 21 51 13 11 3 1 0 73 13 108
2017 Procurement 21 27 26 16 5 5 0 50 22 19
2017 Real property 29 43 13 5 11 0 0 72 16 28
2017 Information management 37 29 21 4 9 0 0 65 13 42
2017 Information technology 23 32 20 14 9 2 0 56 23 118
2017 Internal audit 32 29 17 16 3 3 0 63 20 34
2017 Evaluation 24 16 25 20 10 5 0 42 32 20
2017 Data sciences 13 61 16 9 0 0 0 75 9 25
2017 Policy 23 26 20 16 13 2 0 50 29 155
2017 Project management 17 40 22 17 4 0 0 57 21 69
2017 Other services to the public 22 23 23 17 11 5 0 47 29 65
2017 None of the above 16 28 18 20 13 3 2 46 35 305
2014 Client contact centre 13 25 32 20 8 1 0 39 29 59
2014 Health care practitioners 15 24 24 13 18 4 0 42 33 45
2014 Federal regulators 20 31 17 18 12 2 0 52 31 765
2014 Compliance, inspection and enforcement 17 30 23 16 10 3 0 49 27 1708
2014 Communications or public affairs 29 50 8 8 4 0 0 79 12 82
2014 Access to information and privacy 18 54 14 14 0 0 0 72 14 15
2014 Security 0 35 35 30 0 0 0 35 30 11
2014 Science and technology 12 32 23 18 12 3 0 45 31 798
2014 Legal services 29 23 39 9 0 0 0 52 9 10
2014 Administration and operations 30 35 16 12 6 2 0 66 18 578
2014 Human resources 32 33 13 14 7 1 0 65 21 211
2014 Financial management 39 35 8 12 3 2 0 76 16 126
2014 Procurement 39 39 13 0 0 9 0 86 0 23
2014 Real property 9 33 27 16 15 0 0 42 31 40
2014 Materiel management 16 43 16 0 25 0 0 59 25 12
2014 Information management 31 40 14 14 0 1 0 72 14 62
2014 Information technology 17 33 21 15 9 5 1 53 25 150
2014 Internal audit 22 42 9 13 9 4 0 67 23 21
2014 Evaluation 7 49 16 29 0 0 0 55 29 14
2014 Other services to the public 17 37 16 17 7 7 0 58 25 76
2014 None of the above 21 32 17 18 11 2 0 54 29 270

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 27 15 11 11 10 0 58 25 53
2020 Health care practitioners 10 50 15 10 10 5 0 63 21 20
2020 Federal regulators 20 34 19 16 8 4 0 56 25 508
2020 Compliance, inspection and enforcement 19 31 23 15 7 5 0 53 23 1434
2020 Communications or public affairs 39 36 16 3 4 3 0 77 7 70
2020 Access to information and privacy 0 52 30 10 7 0 0 52 17 11
2020 Science and technology 18 31 21 15 9 5 0 52 26 536
2020 Administration and operations 34 36 15 8 4 4 0 73 12 446
2020 Human resources 35 31 14 14 5 2 0 67 19 207
2020 Financial management 20 35 20 16 9 0 0 55 25 87
2020 Procurement 30 32 17 16 5 0 0 62 21 16
2020 Real property 11 46 19 17 7 0 0 57 25 29
2020 Information management 23 42 14 17 2 2 0 66 20 43
2020 Information technology 24 25 22 11 12 6 0 53 24 126
2020 Internal audit 23 22 26 18 4 7 0 48 23 27
2020 Evaluation 36 24 14 7 14 7 0 64 22 27
2020 Data sciences 25 27 21 19 0 7 0 56 21 28
2020 Policy 19 40 15 18 5 3 0 61 23 145
2020 Project management 18 44 11 18 7 2 0 63 26 67
2020 Other services to the public 21 28 30 8 12 1 0 50 20 51
2020 None of the above 24 29 16 13 9 8 1 58 24 155
2019 Client contact centre 9 33 26 16 11 5 0 44 28 58
2019 Health care practitioners 25 28 16 19 6 6 0 57 27 31
2019 Federal regulators 14 29 21 19 11 5 0 46 32 596
2019 Compliance, inspection and enforcement 13 28 25 18 10 6 0 44 30 1367
2019 Communications or public affairs 21 36 15 13 7 8 0 62 22 85
2019 Access to information and privacy 6 40 20 20 13 0 0 46 34 15
2019 Security 0 17 8 25 50 0 0 17 75 12
2019 Science and technology 16 28 20 18 12 5 1 47 31 623
2019 Administration and operations 23 33 19 14 7 4 0 58 22 476
2019 Human resources 27 30 16 15 7 5 0 60 24 242
2019 Financial management 19 28 17 15 13 8 0 51 30 114
2019 Procurement 19 25 25 6 25 0 0 44 31 16
2019 Real property 16 20 26 16 14 8 0 39 33 37
2019 Materiel management 20 20 20 0 20 20 0 50 25 10
2019 Information management 11 39 22 9 3 15 0 59 15 56
2019 Information technology 17 18 16 28 19 3 0 35 48 108
2019 Internal audit 14 18 36 26 7 0 0 32 33 27
2019 Evaluation 14 38 18 12 12 6 0 56 25 32
2019 Data sciences 31 31 13 19 3 3 0 64 23 29
2019 Policy 16 28 24 24 7 2 0 44 31 127
2019 Project management 12 34 15 24 14 2 0 46 39 59
2019 Other services to the public 33 19 27 13 8 0 0 52 21 47
2019 None of the above 19 24 20 17 11 10 0 47 31 187
2018 Client contact centre 10 26 30 18 9 6 1 38 29 67
2018 Health care practitioners 0 22 51 11 11 4 0 23 23 27
2018 Federal regulators 11 29 22 20 14 4 0 42 36 664
2018 Compliance, inspection and enforcement 11 24 27 22 11 5 0 37 34 1460
2018 Communications or public affairs 22 24 23 15 8 7 0 50 26 89
2018 Access to information and privacy 24 22 31 8 15 0 0 46 23 13
2018 Security 0 20 20 20 41 0 0 20 61 10
2018 Science and technology 15 27 21 18 13 6 0 45 33 641
2018 Administration and operations 18 27 19 21 11 4 0 47 34 494
2018 Human resources 18 27 24 22 7 2 1 46 30 201
2018 Financial management 18 26 21 18 15 4 0 45 33 100
2018 Procurement 22 27 16 16 11 9 0 53 29 19
2018 Real property 10 30 25 23 12 0 0 40 35 38
2018 Information management 8 24 29 15 14 9 0 35 32 38
2018 Information technology 5 20 25 19 24 7 0 27 46 98
2018 Internal audit 10 17 33 22 9 9 0 29 35 31
2018 Evaluation 4 29 37 14 8 7 0 36 24 23
2018 Data sciences 6 34 16 22 13 9 0 44 39 29
2018 Policy 7 24 24 26 16 3 0 32 43 114
2018 Project management 9 25 22 29 13 2 0 35 43 64
2018 Other services to the public 6 44 32 6 7 5 0 52 14 48
2018 None of the above 14 22 20 21 18 5 0 38 41 169
2017 Client contact centre 6 36 28 15 10 5 0 44 26 80
2017 Health care practitioners 3 26 26 26 11 8 0 31 40 38
2017 Federal regulators 14 26 17 24 15 4 0 42 41 686
2017 Compliance, inspection and enforcement 9 25 24 20 15 7 0 37 37 1335
2017 Communications or public affairs 18 29 19 15 13 6 1 50 30 78
2017 Access to information and privacy 7 29 43 14 7 0 0 36 22 14
2017 Security 0 14 20 40 27 0 0 14 67 15
2017 Science and technology 11 29 19 22 12 6 1 43 36 751
2017 Administration and operations 17 33 20 16 9 5 0 53 27 539
2017 Human resources 14 33 20 20 9 3 1 49 30 196
2017 Financial management 16 44 16 17 4 1 1 61 22 108
2017 Procurement 5 40 10 25 10 10 0 50 39 20
2017 Real property 32 27 5 29 7 0 0 59 36 28
2017 Information management 22 37 20 10 7 4 0 62 18 42
2017 Information technology 11 31 27 13 12 6 0 45 27 117
2017 Internal audit 21 30 20 17 3 9 0 56 22 33
2017 Evaluation 10 15 28 31 16 0 0 26 47 19
2017 Data sciences 13 26 20 13 3 25 0 53 21 25
2017 Policy 14 33 19 19 12 3 0 48 32 155
2017 Project management 10 28 27 22 9 4 0 39 32 69
2017 Other services to the public 21 21 23 15 17 3 0 43 33 65
2017 None of the above 12 23 22 22 14 5 2 38 38 302
2014 Client contact centre 12 19 25 25 10 8 0 34 38 58
2014 Health care practitioners 11 22 27 24 11 4 0 35 37 45
2014 Federal regulators 13 28 19 20 16 4 0 42 38 765
2014 Compliance, inspection and enforcement 12 27 25 20 11 5 0 41 33 1708
2014 Communications or public affairs 21 46 15 12 4 2 0 69 16 82
2014 Access to information and privacy 12 27 32 28 0 0 0 39 28 15
2014 Security 0 26 35 39 0 0 0 26 39 11
2014 Science and technology 9 26 22 22 13 7 0 38 38 796
2014 Legal services 19 33 39 9 0 0 0 52 9 10
2014 Administration and operations 21 33 19 16 7 4 0 56 24 575
2014 Human resources 20 36 15 17 10 3 0 57 27 211
2014 Financial management 28 36 14 14 4 5 0 67 18 125
2014 Procurement 31 38 13 5 0 13 0 79 5 23
2014 Real property 6 25 19 25 14 11 0 34 44 40
2014 Materiel management 16 34 7 18 25 0 0 50 43 12
2014 Information management 15 39 20 17 1 8 0 59 20 62
2014 Information technology 15 23 27 19 11 4 1 39 32 150
2014 Internal audit 18 32 18 13 9 9 0 55 25 21
2014 Evaluation 7 21 35 21 7 9 0 31 31 14
2014 Other services to the public 14 24 26 13 9 14 0 44 26 76
2014 None of the above 14 30 21 18 12 4 0 46 32 269

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 25 27 8 7 7 0 56 16 55
2020 Health care practitioners 10 58 10 11 10 0 0 68 21 19
2020 Federal regulators 21 34 20 14 9 3 0 57 23 510
2020 Compliance, inspection and enforcement 21 35 19 15 7 3 0 58 23 1436
2020 Communications or public affairs 38 40 14 4 3 1 0 79 7 71
2020 Access to information and privacy 10 35 20 28 7 0 0 45 35 11
2020 Science and technology 18 37 18 15 9 3 0 57 24 537
2020 Administration and operations 32 40 14 9 3 1 0 73 13 449
2020 Human resources 33 39 9 13 4 1 0 73 18 208
2020 Financial management 25 29 15 17 12 1 0 55 29 86
2020 Procurement 35 44 11 11 0 0 0 79 11 16
2020 Real property 16 49 15 4 16 0 0 65 20 29
2020 Information management 25 45 11 15 4 0 0 69 20 43
2020 Information technology 24 27 19 12 12 6 0 54 26 127
2020 Internal audit 18 34 34 11 4 0 0 52 14 27
2020 Evaluation 32 47 3 14 0 3 0 82 14 27
2020 Data sciences 25 42 14 12 0 7 0 72 13 28
2020 Policy 16 39 19 19 8 0 0 55 27 145
2020 Project management 14 47 15 15 9 0 0 61 24 67
2020 Other services to the public 24 32 27 7 10 0 0 56 18 51
2020 None of the above 26 28 22 11 7 4 1 57 20 154
2019 Client contact centre 12 30 34 17 5 2 0 43 23 58
2019 Health care practitioners 18 31 27 12 9 3 0 50 22 32
2019 Federal regulators 15 27 20 22 13 2 0 43 36 602
2019 Compliance, inspection and enforcement 13 30 23 18 12 4 0 45 31 1373
2019 Communications or public affairs 28 30 18 11 9 3 0 61 21 84
2019 Access to information and privacy 6 29 26 26 13 0 0 35 39 15
2019 Security 0 8 17 17 58 0 0 8 75 12
2019 Science and technology 17 29 20 18 13 3 0 48 32 623
2019 Administration and operations 20 34 18 17 9 2 0 55 27 480
2019 Human resources 26 31 16 20 5 2 0 58 26 243
2019 Financial management 15 32 17 18 12 5 0 50 32 114
2019 Procurement 19 44 13 18 6 0 0 63 25 16
2019 Real property 11 39 18 15 9 8 0 54 26 37
2019 Materiel management 20 30 10 20 0 20 0 62 25 10
2019 Information management 14 33 13 23 11 6 0 50 36 56
2019 Information technology 20 17 15 22 24 2 0 38 47 109
2019 Internal audit 14 29 18 33 7 0 0 42 40 27
2019 Evaluation 9 39 18 9 19 6 0 51 29 31
2019 Data sciences 12 47 13 22 3 3 0 61 26 29
2019 Policy 16 18 20 28 15 3 0 35 44 128
2019 Project management 8 33 15 24 18 2 0 42 42 58
2019 Other services to the public 33 23 21 17 6 0 0 56 23 47
2019 None of the above 17 24 19 18 13 9 0 45 35 188
2018 Client contact centre 15 23 24 19 14 5 0 40 35 67
2018 Health care practitioners 0 34 14 37 11 4 0 35 51 27
2018 Federal regulators 13 30 18 23 15 1 0 43 38 667
2018 Compliance, inspection and enforcement 12 27 25 20 13 3 0 40 34 1462
2018 Communications or public affairs 18 35 15 18 6 8 0 57 27 89
2018 Access to information and privacy 17 32 20 24 7 0 0 49 31 13
2018 Security 0 29 20 20 31 0 0 29 51 10
2018 Science and technology 15 29 21 19 13 4 0 46 33 640
2018 Administration and operations 15 33 16 21 14 2 0 49 35 498
2018 Human resources 14 34 18 22 10 2 1 49 33 202
2018 Financial management 17 29 21 16 15 3 0 46 32 100
2018 Procurement 16 25 21 27 5 6 0 44 34 19
2018 Real property 15 31 23 18 13 0 0 46 31 37
2018 Information management 17 21 19 24 15 4 0 40 41 38
2018 Information technology 5 18 21 28 23 5 0 24 54 98
2018 Internal audit 6 19 22 46 6 0 0 25 52 31
2018 Evaluation 4 44 21 14 13 4 0 50 28 23
2018 Data sciences 6 31 15 28 9 11 0 42 41 31
2018 Policy 8 27 22 25 16 2 0 36 41 113
2018 Project management 11 22 21 21 25 0 0 32 47 64
2018 Other services to the public 12 38 29 12 8 2 0 50 20 49
2018 None of the above 12 25 18 20 20 4 1 40 41 171
2017 Client contact centre 14 35 19 20 9 5 0 51 30 80
2017 Health care practitioners 3 26 34 21 13 3 0 29 35 38
2017 Federal regulators 13 27 21 20 16 3 0 42 37 684
2017 Compliance, inspection and enforcement 10 29 21 21 14 4 0 41 37 1332
2017 Communications or public affairs 14 34 18 18 15 1 0 49 33 78
2017 Access to information and privacy 14 36 21 21 7 0 0 50 29 14
2017 Security 0 20 33 26 20 0 0 20 46 15
2017 Science and technology 13 31 19 20 13 4 0 46 34 748
2017 Administration and operations 17 33 18 20 10 2 0 52 30 539
2017 Human resources 14 38 16 23 7 1 0 53 31 198
2017 Financial management 13 42 23 17 5 0 0 55 22 108
2017 Procurement 15 45 20 10 5 5 0 63 16 20
2017 Real property 19 39 13 19 5 6 0 61 25 28
2017 Information management 17 39 11 15 11 7 0 61 27 42
2017 Information technology 13 33 17 20 15 2 0 47 36 118
2017 Internal audit 26 34 8 8 6 18 0 73 17 34
2017 Evaluation 15 30 22 14 10 9 0 49 27 20
2017 Data sciences 10 41 16 23 3 7 0 55 28 25
2017 Policy 17 28 16 23 15 1 0 45 38 155
2017 Project management 10 31 16 32 11 0 0 41 43 69
2017 Other services to the public 11 37 17 11 15 9 0 53 29 65
2017 None of the above 11 28 18 20 18 4 2 41 40 305
2014 Client contact centre 15 28 23 17 12 5 0 45 30 59
2014 Health care practitioners 11 33 27 11 16 2 0 45 27 45
2014 Federal regulators 14 31 16 20 17 2 0 46 37 764
2014 Compliance, inspection and enforcement 13 32 20 19 12 3 0 47 33 1708
2014 Communications or public affairs 12 51 17 13 5 1 0 64 19 82
2014 Access to information and privacy 18 42 26 7 7 0 0 60 14 15
2014 Security 0 26 35 18 21 0 0 26 39 11
2014 Science and technology 9 31 21 21 15 3 0 42 37 795
2014 Legal services 21 21 19 39 0 0 0 42 39 10
2014 Administration and operations 18 36 18 17 9 2 0 55 26 578
2014 Human resources 18 34 12 24 10 3 0 53 34 211
2014 Financial management 22 39 15 14 7 2 0 63 22 126
2014 Procurement 30 17 27 17 0 9 0 52 19 23
2014 Real property 5 20 32 25 18 0 0 26 43 39
2014 Materiel management 16 25 16 34 9 0 0 41 43 12
2014 Information management 21 36 17 20 2 4 0 60 22 62
2014 Information technology 13 27 21 23 11 4 0 42 35 150
2014 Internal audit 18 32 27 5 13 5 0 53 19 21
2014 Evaluation 14 14 21 36 0 15 0 33 42 14
2014 Other services to the public 13 37 20 10 10 9 0 55 23 76
2014 None of the above 13 30 18 22 14 3 0 44 37 269
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 31 17 13 9 0 0 60 22 55
2020 Health care practitioners 14 48 9 24 5 0 0 62 29 21
2020 Federal regulators 25 39 17 11 8 0 0 64 19 510
2020 Compliance, inspection and enforcement 24 38 18 13 7 0 0 62 20 1438
2020 Communications or public affairs 47 39 5 7 1 0 0 87 8 71
2020 Access to information and privacy 30 28 28 7 7 0 0 58 15 11
2020 Science and technology 26 37 21 11 6 0 0 63 17 538
2020 Administration and operations 45 34 8 8 5 0 0 80 12 449
2020 Human resources 47 34 8 8 4 0 0 80 12 208
2020 Financial management 29 45 13 9 5 0 0 73 14 87
2020 Procurement 22 38 24 5 11 0 0 60 16 16
2020 Real property 32 36 15 15 2 0 0 68 17 29
2020 Information management 36 40 13 9 2 0 0 76 11 43
2020 Information technology 31 35 16 9 6 2 1 68 16 126
2020 Internal audit 47 39 11 0 4 0 0 86 4 27
2020 Evaluation 59 24 14 0 3 0 0 83 3 27
2020 Data sciences 38 30 18 7 7 0 0 68 14 28
2020 Policy 33 39 11 15 2 0 0 71 18 145
2020 Project management 38 40 9 9 4 0 0 78 13 67
2020 Other services to the public 27 21 18 20 12 0 2 49 33 51
2020 None of the above 26 39 17 10 8 1 0 65 18 155
2019 Client contact centre 21 33 22 17 7 0 0 54 24 58
2019 Health care practitioners 15 42 15 21 6 0 0 57 27 32
2019 Federal regulators 23 36 16 15 10 0 0 59 26 603
2019 Compliance, inspection and enforcement 18 36 20 16 9 0 0 54 26 1370
2019 Communications or public affairs 38 32 8 16 6 0 0 70 23 87
2019 Access to information and privacy 19 40 27 0 14 0 0 59 14 15
2019 Security 17 42 8 8 25 0 0 58 33 12
2019 Science and technology 23 40 17 14 5 0 0 64 19 622
2019 Administration and operations 35 40 11 8 5 0 0 76 13 479
2019 Human resources 43 36 7 9 5 1 0 79 14 242
2019 Financial management 23 47 16 9 4 0 0 71 13 116
2019 Procurement 13 50 25 13 0 0 0 63 13 16
2019 Real property 35 29 20 15 0 0 0 64 15 36
2019 Materiel management 30 40 20 10 0 0 0 70 10 10
2019 Information management 32 43 13 9 2 0 0 76 11 55
2019 Information technology 20 37 22 14 6 0 1 57 21 109
2019 Internal audit 25 57 11 8 0 0 0 82 8 27
2019 Evaluation 32 44 9 12 3 0 0 76 15 32
2019 Data sciences 35 34 25 6 0 0 0 69 6 29
2019 Policy 23 47 16 8 7 0 0 70 14 126
2019 Project management 27 42 10 14 7 0 0 69 21 59
2019 Other services to the public 33 27 18 16 6 0 0 61 21 47
2019 None of the above 26 37 15 15 6 0 1 63 22 187
2018 Client contact centre 24 35 21 15 4 0 0 60 20 67
2018 Health care practitioners 14 29 35 14 7 0 0 43 22 28
2018 Federal regulators 20 37 16 15 12 0 0 57 28 664
2018 Compliance, inspection and enforcement 17 32 21 18 11 0 0 50 29 1456
2018 Communications or public affairs 39 37 10 9 5 0 0 76 14 88
2018 Access to information and privacy 17 67 9 0 7 0 0 85 7 13
2018 Security 39 39 22 0 0 0 0 78 0 10
2018 Science and technology 26 36 17 12 9 0 0 62 21 639
2018 Administration and operations 28 37 13 13 8 0 0 66 21 498
2018 Human resources 37 31 11 12 8 0 0 68 20 203
2018 Financial management 26 41 17 11 4 0 0 67 16 101
2018 Procurement 43 34 17 6 0 0 0 78 6 18
2018 Real property 18 43 23 11 5 0 0 61 16 38
2018 Information management 20 31 22 15 12 0 0 51 27 38
2018 Information technology 19 39 15 15 10 0 1 59 26 98
2018 Internal audit 22 42 22 10 3 0 0 64 14 31
2018 Evaluation 28 48 13 4 7 0 0 76 12 23
2018 Data sciences 28 48 9 16 0 0 0 75 16 30
2018 Policy 32 37 13 10 8 0 0 69 18 114
2018 Project management 23 46 12 11 7 0 0 70 18 64
2018 Other services to the public 29 48 15 5 2 0 0 77 7 49
2018 None of the above 21 32 17 14 15 0 0 53 29 171
2017 Client contact centre 17 45 23 10 4 0 0 63 14 80
2017 Health care practitioners 11 40 29 13 8 0 0 50 21 38
2017 Federal regulators 21 37 15 15 12 0 0 57 27 687
2017 Compliance, inspection and enforcement 16 34 21 16 12 0 0 50 28 1336
2017 Communications or public affairs 32 37 8 15 8 1 0 70 22 79
2017 Access to information and privacy 7 64 21 7 0 0 0 71 7 14
2017 Security 27 33 34 6 0 0 0 60 6 15
2017 Science and technology 21 38 18 15 8 0 0 59 23 749
2017 Administration and operations 31 36 14 13 6 0 0 67 19 538
2017 Human resources 37 38 8 12 4 0 0 75 17 198
2017 Financial management 32 32 15 13 6 2 0 65 19 108
2017 Procurement 40 25 20 10 5 0 0 65 15 20
2017 Real property 16 56 5 17 5 0 0 73 23 27
2017 Information management 33 36 16 13 2 0 0 69 15 42
2017 Information technology 26 39 15 12 6 1 1 66 18 118
2017 Internal audit 34 43 17 6 0 0 0 77 6 34
2017 Evaluation 36 44 6 10 5 0 0 80 14 20
2017 Data sciences 23 48 22 7 0 0 0 71 7 25
2017 Policy 26 36 17 12 8 0 0 63 20 155
2017 Project management 36 37 7 16 4 0 0 72 20 69
2017 Other services to the public 25 33 17 17 6 0 1 59 23 65
2017 None of the above 18 35 19 15 13 0 0 53 28 304
2014 Client contact centre 20 38 24 13 5 0 0 58 18 59
2014 Health care practitioners 15 36 16 16 16 2 0 52 32 45
2014 Federal regulators 18 36 19 16 12 0 0 54 27 765
2014 Compliance, inspection and enforcement 16 33 21 17 12 0 0 49 30 1708
2014 Communications or public affairs 30 42 15 9 4 0 1 73 12 82
2014 Access to information and privacy 21 54 19 6 0 0 0 75 6 15
2014 Security 9 52 0 27 12 0 0 61 39 11
2014 Science and technology 18 35 19 18 9 0 0 54 27 798
2014 Legal services 21 37 31 10 0 0 0 59 10 10
2014 Administration and operations 29 36 15 11 8 0 0 65 20 578
2014 Human resources 37 31 12 14 5 0 0 69 19 211
2014 Financial management 31 40 13 11 5 0 0 71 16 126
2014 Procurement 34 49 0 17 0 0 0 83 17 23
2014 Real property 17 31 24 18 11 0 0 48 29 40
2014 Materiel management 31 9 25 18 18 0 0 40 35 12
2014 Information management 32 42 9 14 3 0 0 74 17 62
2014 Information technology 19 37 18 16 10 0 1 56 26 150
2014 Internal audit 9 23 18 28 22 0 0 32 50 21
2014 Evaluation 15 42 14 14 16 0 0 57 29 14
2014 Other services to the public 15 39 33 8 5 0 0 54 14 76
2014 None of the above 20 32 20 17 11 0 0 52 28 270

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 34 17 14 7 0 0 61 21 55
2020 Health care practitioners 28 48 9 9 5 0 0 76 14 21
2020 Federal regulators 31 43 12 10 4 0 0 74 14 506
2020 Compliance, inspection and enforcement 31 46 13 8 3 0 0 76 10 1425
2020 Communications or public affairs 32 44 11 13 0 0 0 76 13 71
2020 Access to information and privacy 30 55 15 0 0 0 0 85 0 11
2020 Science and technology 34 44 12 8 2 0 0 78 10 536
2020 Administration and operations 42 39 9 7 3 0 0 82 9 445
2020 Human resources 46 34 8 8 3 0 0 81 11 208
2020 Financial management 38 42 8 10 1 0 0 80 11 87
2020 Procurement 40 33 5 11 11 0 0 73 21 16
2020 Real property 31 46 15 5 4 0 0 77 9 29
2020 Information management 27 55 9 9 0 0 0 82 9 43
2020 Information technology 35 33 14 10 8 1 0 68 18 126
2020 Internal audit 25 64 0 11 0 0 0 89 11 27
2020 Evaluation 31 52 10 3 3 0 0 83 7 27
2020 Data sciences 31 46 19 4 0 0 0 77 4 28
2020 Policy 28 43 14 11 4 0 0 72 14 144
2020 Project management 27 43 12 15 3 0 0 70 18 67
2020 Other services to the public 33 45 12 7 4 0 0 77 11 51
2020 None of the above 35 39 10 10 5 0 1 74 15 154
2019 Client contact centre 20 48 24 3 6 0 0 67 9 57
2019 Health care practitioners 18 46 18 18 0 0 0 64 18 32
2019 Federal regulators 29 41 12 11 7 0 0 70 18 602
2019 Compliance, inspection and enforcement 24 47 13 11 5 0 0 71 16 1364
2019 Communications or public affairs 32 36 10 15 8 0 0 68 23 87
2019 Access to information and privacy 25 61 13 0 0 0 0 87 0 15
2019 Security 8 58 8 25 0 0 0 67 25 12
2019 Science and technology 32 42 13 10 3 0 0 74 13 619
2019 Administration and operations 33 43 11 9 3 0 0 77 12 475
2019 Human resources 41 36 5 12 5 0 0 78 17 240
2019 Financial management 31 47 11 8 3 0 0 77 12 116
2019 Procurement 19 56 12 6 6 0 0 75 12 16
2019 Real property 30 50 11 7 2 0 0 80 9 36
2019 Materiel management 20 30 19 31 0 0 0 50 31 10
2019 Information management 36 46 11 6 1 0 0 82 7 55
2019 Information technology 18 44 22 14 3 0 0 61 17 110
2019 Internal audit 18 39 29 15 0 0 0 57 15 27
2019 Evaluation 18 51 19 9 3 0 0 69 12 31
2019 Data sciences 10 68 9 13 0 0 0 78 13 29
2019 Policy 22 45 11 14 7 0 0 68 21 126
2019 Project management 22 39 10 20 9 0 0 61 29 59
2019 Other services to the public 38 36 18 6 2 0 0 74 8 46
2019 None of the above 23 45 12 15 3 0 1 69 19 184
2018 Client contact centre 23 52 18 5 3 0 0 75 7 67
2018 Health care practitioners 18 61 4 13 4 0 0 79 17 28
2018 Federal regulators 27 44 11 13 5 0 0 71 18 667
2018 Compliance, inspection and enforcement 24 42 17 12 5 0 0 66 17 1463
2018 Communications or public affairs 28 39 16 16 1 0 0 67 17 89
2018 Access to information and privacy 47 46 0 7 0 0 0 93 7 13
2018 Security 10 39 41 10 0 0 0 49 10 10
2018 Science and technology 33 41 13 10 3 0 0 73 13 638
2018 Administration and operations 25 44 12 12 7 0 0 69 19 498
2018 Human resources 32 32 11 16 8 0 1 65 25 203
2018 Financial management 32 52 6 10 0 0 0 84 10 101
2018 Procurement 52 22 11 6 11 0 0 73 16 19
2018 Real property 35 25 22 8 10 0 0 60 19 38
2018 Information management 21 32 16 29 2 0 0 53 31 38
2018 Information technology 17 35 17 17 12 0 1 53 30 98
2018 Internal audit 19 58 6 10 6 0 0 77 17 31
2018 Evaluation 25 38 0 21 16 0 0 63 37 23
2018 Data sciences 19 50 16 9 6 0 0 69 16 30
2018 Policy 26 38 8 18 9 0 1 64 28 112
2018 Project management 20 49 10 14 7 0 0 69 21 64
2018 Other services to the public 33 46 10 6 5 0 0 79 11 49
2018 None of the above 23 34 20 14 9 0 0 57 23 171
2017 Client contact centre 17 55 16 12 0 0 0 72 12 80
2017 Health care practitioners 26 40 16 13 5 0 0 66 18 38
2017 Federal regulators 26 44 11 14 6 0 0 70 20 685
2017 Compliance, inspection and enforcement 23 44 16 12 4 0 0 67 16 1336
2017 Communications or public affairs 24 42 15 11 8 0 0 66 19 79
2017 Access to information and privacy 36 50 14 0 0 0 0 86 0 14
2017 Security 14 57 0 21 8 0 0 71 29 14
2017 Science and technology 28 48 10 11 3 0 0 75 15 748
2017 Administration and operations 31 40 11 13 5 0 0 71 18 538
2017 Human resources 29 41 8 16 5 0 0 70 22 198
2017 Financial management 32 48 11 7 1 0 0 80 8 108
2017 Procurement 30 40 10 15 5 0 0 70 20 20
2017 Real property 20 45 20 13 3 0 0 65 15 27
2017 Information management 20 56 18 4 2 0 0 76 6 42
2017 Information technology 22 40 15 19 4 0 0 62 23 118
2017 Internal audit 47 53 0 0 0 0 0 100 0 34
2017 Evaluation 42 34 9 10 5 0 0 76 15 20
2017 Data sciences 16 61 13 7 3 0 0 77 10 25
2017 Policy 21 38 15 15 11 0 0 59 26 155
2017 Project management 31 41 12 12 4 0 0 72 16 69
2017 Other services to the public 28 37 23 9 3 0 0 65 12 65
2017 None of the above 21 42 15 13 9 0 0 62 22 303

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 34 18 11 7 0 2 63 19 53
2020 Health care practitioners 30 35 20 10 5 0 0 65 15 20
2020 Federal regulators 46 32 11 5 5 0 0 78 11 509
2020 Compliance, inspection and enforcement 42 33 13 7 5 0 0 75 12 1440
2020 Communications or public affairs 63 24 7 5 1 0 0 87 7 71
2020 Access to information and privacy 65 17 10 7 0 0 0 83 7 11
2020 Science and technology 36 41 11 8 4 0 0 78 11 536
2020 Administration and operations 59 27 7 5 2 0 0 86 7 447
2020 Human resources 61 20 8 9 3 0 0 80 12 207
2020 Financial management 43 35 16 3 2 0 0 78 6 87
2020 Procurement 73 11 6 11 0 0 0 84 11 16
2020 Real property 31 38 14 11 6 0 0 69 17 29
2020 Information management 38 40 9 9 2 2 0 79 11 43
2020 Information technology 42 35 16 4 2 2 0 79 5 126
2020 Internal audit 52 29 4 16 0 0 0 81 16 27
2020 Evaluation 63 30 3 0 3 0 0 93 3 27
2020 Data sciences 49 40 7 4 0 0 0 89 4 28
2020 Policy 51 28 10 7 5 0 0 79 11 143
2020 Project management 49 33 9 7 1 0 0 82 9 67
2020 Other services to the public 38 33 19 4 6 0 0 72 9 51
2020 None of the above 44 30 11 7 8 0 0 74 15 151
2019 Client contact centre 38 29 23 7 3 0 0 66 10 58
2019 Health care practitioners 30 30 18 21 0 0 0 61 21 32
2019 Federal regulators 41 30 14 10 5 0 0 71 14 604
2019 Compliance, inspection and enforcement 35 36 14 7 7 1 0 72 14 1367
2019 Communications or public affairs 51 28 3 11 7 0 0 79 17 87
2019 Access to information and privacy 45 28 20 7 0 0 0 73 7 15
2019 Security 34 50 8 0 8 0 0 83 8 12
2019 Science and technology 38 33 15 8 6 1 0 72 13 624
2019 Administration and operations 49 30 9 8 3 0 1 80 11 478
2019 Human resources 58 21 7 7 7 0 0 79 14 244
2019 Financial management 47 33 9 7 2 1 2 82 10 115
2019 Procurement 50 19 19 6 6 0 0 69 12 16
2019 Real property 37 37 12 9 4 0 0 74 14 37
2019 Materiel management 40 19 10 20 0 10 0 67 23 10
2019 Information management 54 26 8 11 1 0 0 80 13 55
2019 Information technology 36 37 14 4 7 1 0 74 12 110
2019 Internal audit 47 28 10 14 0 0 0 75 14 27
2019 Evaluation 32 39 15 9 6 0 0 71 15 32
2019 Data sciences 32 40 15 13 0 0 0 72 13 29
2019 Policy 44 29 17 8 2 0 0 73 10 128
2019 Project management 53 23 8 7 7 0 2 78 14 59
2019 Other services to the public 48 27 5 14 5 0 0 75 19 47
2019 None of the above 41 32 11 8 6 1 1 74 15 187
2018 Client contact centre 42 32 17 3 5 0 0 74 9 66
2018 Health care practitioners 32 25 22 3 14 4 0 60 18 28
2018 Federal regulators 35 35 13 10 7 0 0 70 17 664
2018 Compliance, inspection and enforcement 31 37 15 11 6 0 0 68 17 1459
2018 Communications or public affairs 50 26 7 11 4 0 1 77 16 89
2018 Access to information and privacy 22 61 17 0 0 0 0 83 0 13
2018 Science and technology 39 39 9 7 5 0 0 78 12 639
2018 Administration and operations 42 34 10 8 6 0 1 77 13 498
2018 Human resources 46 29 11 5 7 0 1 76 12 201
2018 Financial management 35 42 12 6 5 0 0 78 10 100
2018 Procurement 71 17 0 6 6 0 0 89 11 18
2018 Real property 44 27 17 6 7 0 0 71 12 38
2018 Information management 38 26 14 12 8 2 0 66 20 38
2018 Information technology 39 32 12 6 7 2 2 74 13 98
2018 Internal audit 29 45 13 6 7 0 0 74 14 31
2018 Evaluation 58 17 4 14 7 0 0 75 21 23
2018 Data sciences 49 35 6 9 0 0 0 84 9 30
2018 Policy 46 37 6 7 3 0 0 83 10 114
2018 Project management 45 34 6 7 4 3 0 82 12 64
2018 Other services to the public 34 45 13 7 1 0 0 79 8 49
2018 None of the above 39 27 11 13 9 1 0 67 23 172
2017 Client contact centre 32 47 7 11 1 0 1 80 12 80
2017 Health care practitioners 37 31 5 13 13 0 0 68 26 38
2017 Federal regulators 35 39 9 12 6 0 0 74 18 687
2017 Compliance, inspection and enforcement 28 39 15 11 6 0 0 67 18 1336
2017 Communications or public affairs 43 32 8 10 6 1 0 76 16 79
2017 Access to information and privacy 36 50 7 7 0 0 0 86 7 14
2017 Security 40 46 7 7 0 0 0 86 7 15
2017 Science and technology 34 39 11 10 5 0 0 74 15 749
2017 Administration and operations 44 32 9 8 6 0 0 77 14 539
2017 Human resources 42 37 7 7 6 0 0 80 13 198
2017 Financial management 43 34 14 4 4 0 0 77 9 108
2017 Procurement 50 35 10 0 5 0 0 85 5 20
2017 Real property 40 31 8 19 3 0 0 71 21 28
2017 Information management 43 32 9 9 2 2 2 79 12 42
2017 Information technology 30 43 14 9 5 0 0 73 14 118
2017 Internal audit 51 37 12 0 0 0 0 88 0 34
2017 Evaluation 46 29 5 5 16 0 0 75 20 20
2017 Data sciences 49 42 6 0 3 0 0 90 3 25
2017 Policy 41 29 12 11 7 0 1 70 18 155
2017 Project management 42 39 4 10 4 0 0 81 15 69
2017 Other services to the public 43 30 9 11 3 2 2 76 14 65
2017 None of the above 33 34 18 9 5 0 1 67 14 305
2014 Client contact centre 33 32 27 3 5 0 0 65 8 59
2014 Health care practitioners 18 42 11 20 7 0 2 61 27 45
2014 Federal regulators 37 35 12 10 6 0 0 72 16 765
2014 Compliance, inspection and enforcement 30 38 13 11 7 0 1 69 18 1709
2014 Communications or public affairs 43 38 11 5 4 0 0 80 9 82
2014 Access to information and privacy 42 34 12 12 0 0 0 76 12 15
2014 Security 9 53 17 0 21 0 0 62 21 11
2014 Science and technology 35 36 13 11 4 0 0 72 15 797
2014 Legal services 32 20 40 9 0 0 0 52 9 10
2014 Administration and operations 44 33 10 8 4 1 0 78 12 577
2014 Human resources 46 30 11 7 5 0 0 77 12 211
2014 Financial management 50 30 8 8 3 1 1 81 11 126
2014 Procurement 71 12 17 0 0 0 0 83 0 23
2014 Real property 27 27 22 21 3 0 0 54 24 40
2014 Materiel management 31 35 7 18 9 0 0 66 26 12
2014 Information management 51 28 9 4 6 1 0 80 11 62
2014 Information technology 26 38 15 11 9 1 0 65 20 149
2014 Internal audit 23 27 14 14 22 0 0 50 36 21
2014 Evaluation 37 28 14 14 7 0 0 65 21 14
2014 Other services to the public 33 44 17 1 4 1 0 78 5 76
2014 None of the above 35 32 15 12 5 1 0 68 17 270

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 22 44 10 20 4 0 0 66 24 54
2020 Health care practitioners 33 33 5 29 0 0 0 66 29 21
2020 Federal regulators 23 40 13 17 7 0 0 63 24 506
2020 Compliance, inspection and enforcement 25 41 14 15 6 0 0 66 20 1428
2020 Communications or public affairs 46 33 15 5 1 0 0 78 7 71
2020 Access to information and privacy 17 28 0 35 10 0 10 50 50 11
2020 Science and technology 34 43 9 10 3 0 0 78 13 535
2020 Administration and operations 39 41 7 9 2 0 1 81 11 449
2020 Human resources 44 33 12 9 2 0 0 77 11 205
2020 Financial management 41 34 9 15 1 0 0 75 16 87
2020 Procurement 38 46 5 11 0 0 0 84 11 16
2020 Real property 39 37 15 9 0 0 0 76 9 28
2020 Information management 41 42 6 9 0 0 2 85 9 43
2020 Information technology 34 27 17 12 9 0 1 61 22 127
2020 Internal audit 47 42 11 0 0 0 0 89 0 27
2020 Evaluation 42 41 7 10 0 0 0 83 10 27
2020 Data sciences 21 32 17 19 11 0 0 54 30 28
2020 Policy 19 50 15 13 3 0 0 68 17 144
2020 Project management 33 35 17 12 3 0 0 68 15 67
2020 Other services to the public 27 34 10 24 4 0 0 61 29 50
2020 None of the above 36 38 13 9 5 0 0 73 14 155
2019 Client contact centre 12 44 20 14 9 0 0 57 23 57
2019 Health care practitioners 24 33 6 30 6 0 0 57 37 32
2019 Federal regulators 19 35 14 21 12 0 0 53 33 605
2019 Compliance, inspection and enforcement 17 40 15 18 10 0 0 57 28 1371
2019 Communications or public affairs 32 37 12 15 3 0 1 70 18 85
2019 Access to information and privacy 13 45 13 14 14 0 0 58 29 15
2019 Security 25 42 8 17 8 0 0 67 25 12
2019 Science and technology 36 36 12 12 4 0 0 73 16 622
2019 Administration and operations 25 41 15 14 4 0 0 67 19 477
2019 Human resources 29 39 13 14 5 0 0 68 19 244
2019 Financial management 35 41 8 13 3 0 0 75 17 115
2019 Procurement 32 31 19 12 6 0 0 63 19 16
2019 Real property 40 42 4 11 2 0 0 82 14 37
2019 Materiel management 10 60 20 0 10 0 0 70 10 10
2019 Information management 25 38 17 13 5 0 0 64 19 56
2019 Information technology 22 27 26 20 6 0 0 49 25 110
2019 Internal audit 21 39 7 30 3 0 0 60 33 27
2019 Evaluation 29 29 18 21 3 0 0 58 24 32
2019 Data sciences 15 47 22 15 0 0 0 63 15 29
2019 Policy 13 40 19 22 6 0 0 53 28 128
2019 Project management 18 44 15 12 12 0 0 62 24 59
2019 Other services to the public 22 32 19 13 13 0 0 54 27 47
2019 None of the above 25 37 18 12 7 0 2 63 19 185
2018 Client contact centre 27 41 8 16 8 0 0 68 24 67
2018 Health care practitioners 11 47 13 22 4 4 0 60 26 28
2018 Federal regulators 15 46 9 21 8 0 0 61 30 667
2018 Compliance, inspection and enforcement 16 46 10 19 8 0 0 62 27 1464
2018 Communications or public affairs 31 49 9 9 2 0 0 79 11 89
2018 Access to information and privacy 13 54 9 9 15 0 0 67 24 13
2018 Security 10 59 10 22 0 0 0 69 22 10
2018 Science and technology 31 45 8 12 4 0 0 76 16 636
2018 Administration and operations 19 45 11 17 8 0 0 64 25 498
2018 Human resources 22 42 8 18 9 0 1 64 28 203
2018 Financial management 41 44 4 7 4 0 0 85 10 100
2018 Procurement 27 57 0 16 0 0 0 84 16 19
2018 Real property 34 33 12 11 10 0 0 67 21 38
2018 Information management 18 47 7 18 11 0 0 64 29 38
2018 Information technology 16 40 19 16 9 0 1 56 25 98
2018 Internal audit 17 52 13 19 0 0 0 68 19 31
2018 Evaluation 37 21 4 30 8 0 0 58 38 23
2018 Data sciences 27 46 15 12 0 0 0 73 12 31
2018 Policy 10 35 16 23 16 0 0 45 39 114
2018 Project management 18 35 16 24 6 0 0 54 30 64
2018 Other services to the public 23 51 6 17 2 0 0 74 19 49
2018 None of the above 17 45 4 23 10 0 1 63 33 171
2017 Client contact centre 15 53 11 11 7 1 1 70 19 80
2017 Health care practitioners 8 32 18 18 24 0 0 40 42 38
2017 Federal regulators 15 41 12 20 12 0 0 56 32 686
2017 Compliance, inspection and enforcement 15 41 14 19 10 0 0 57 29 1335
2017 Communications or public affairs 33 42 8 10 6 0 0 75 16 79
2017 Access to information and privacy 14 64 7 7 7 0 0 78 14 14
2017 Security 20 33 27 7 14 0 0 53 20 15
2017 Science and technology 28 40 11 16 5 0 0 68 21 748
2017 Administration and operations 27 37 11 17 7 0 0 65 24 537
2017 Human resources 24 42 11 11 11 0 0 66 23 198
2017 Financial management 37 43 5 11 5 0 0 79 16 108
2017 Procurement 15 45 15 20 0 0 5 63 21 20
2017 Real property 44 31 5 13 5 2 0 76 18 28
2017 Information management 41 28 11 7 13 0 0 70 20 42
2017 Information technology 19 33 17 22 9 0 0 52 31 118
2017 Internal audit 38 42 5 12 3 0 0 80 14 34
2017 Evaluation 25 44 16 15 0 0 0 69 15 20
2017 Data sciences 7 64 13 10 6 0 0 71 16 25
2017 Policy 15 37 14 20 13 0 1 52 33 155
2017 Project management 19 33 13 17 17 0 0 52 35 69
2017 Other services to the public 12 56 8 18 6 0 0 68 25 65
2017 None of the above 17 40 14 15 13 0 0 58 28 305
2014 Client contact centre 17 31 13 25 14 0 0 48 39 59
2014 Health care practitioners 13 42 9 24 11 0 0 55 36 45
2014 Federal regulators 17 36 11 24 12 0 0 53 36 764
2014 Compliance, inspection and enforcement 14 42 12 22 10 0 0 56 32 1707
2014 Communications or public affairs 33 54 5 7 1 0 0 87 9 82
2014 Access to information and privacy 25 55 20 0 0 0 0 80 0 15
2014 Security 9 26 26 27 12 0 0 35 39 11
2014 Science and technology 21 38 12 17 10 0 0 60 28 798
2014 Legal services 32 39 10 19 0 0 0 71 19 10
2014 Administration and operations 23 38 13 17 8 0 0 62 25 578
2014 Human resources 25 35 11 18 10 0 0 61 28 211
2014 Financial management 46 29 12 7 5 1 0 75 13 126
2014 Procurement 30 44 9 9 4 0 5 78 13 23
2014 Real property 11 39 14 22 15 0 0 50 36 40
2014 Materiel management 33 35 16 7 9 0 0 68 16 12
2014 Information management 25 38 14 11 12 0 0 62 24 62
2014 Information technology 13 33 21 21 12 0 1 46 34 150
2014 Internal audit 13 51 9 9 18 0 0 64 27 21
2014 Evaluation 15 49 7 30 0 0 0 64 30 14
2014 Other services to the public 25 38 14 16 7 0 0 63 23 75
2014 None of the above 17 38 13 20 12 0 0 55 32 269

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 35 16 4 9 2 2 71 13 55
2020 Health care practitioners 33 48 14 5 0 0 0 81 5 21
2020 Federal regulators 49 28 12 5 4 1 0 78 10 508
2020 Compliance, inspection and enforcement 44 29 15 5 5 1 1 74 11 1437
2020 Communications or public affairs 68 15 10 3 1 3 0 85 4 71
2020 Access to information and privacy 72 10 10 0 7 0 0 83 7 11
2020 Science and technology 45 29 14 6 4 1 1 76 10 537
2020 Administration and operations 62 22 8 4 2 1 1 86 6 448
2020 Human resources 64 16 10 5 4 0 1 81 9 206
2020 Financial management 55 25 9 5 5 0 1 81 9 87
2020 Procurement 67 13 0 13 7 0 0 80 20 15
2020 Real property 47 23 19 8 3 0 0 70 10 28
2020 Information management 47 35 6 9 0 0 3 84 9 43
2020 Information technology 50 29 15 2 2 2 1 81 4 127
2020 Internal audit 67 22 7 0 0 4 0 92 0 27
2020 Evaluation 73 14 7 0 3 0 3 89 4 27
2020 Data sciences 56 28 8 4 4 0 0 84 7 28
2020 Policy 53 23 13 4 4 3 0 79 8 145
2020 Project management 54 26 7 4 7 1 0 81 12 67
2020 Other services to the public 36 20 17 9 10 4 4 61 21 51
2020 None of the above 47 26 10 8 6 2 1 75 14 152

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 20 32 19 17 8 4 0 54 26 55
2020 Health care practitioners 10 38 19 24 5 5 0 50 30 21
2020 Federal regulators 19 32 21 18 9 2 0 53 27 507
2020 Compliance, inspection and enforcement 20 31 22 16 9 2 0 52 26 1430
2020 Communications or public affairs 31 38 11 9 7 4 0 72 16 71
2020 Access to information and privacy 0 48 20 25 7 0 0 48 32 11
2020 Science and technology 20 33 23 16 8 1 0 53 24 536
2020 Administration and operations 33 36 14 10 4 2 0 70 15 447
2020 Human resources 32 30 16 13 7 2 0 63 20 208
2020 Financial management 35 28 13 11 11 2 0 64 23 87
2020 Procurement 35 33 0 22 5 0 5 72 28 16
2020 Real property 31 20 36 7 6 0 0 51 14 29
2020 Information management 30 47 14 9 0 0 0 77 9 42
2020 Information technology 29 25 20 5 14 5 1 58 20 127
2020 Internal audit 25 49 15 7 0 4 0 77 7 27
2020 Evaluation 10 46 24 17 3 0 0 56 20 27
2020 Data sciences 21 17 40 14 7 0 0 38 21 28
2020 Policy 17 37 17 17 10 2 0 55 27 145
2020 Project management 15 42 13 22 7 0 0 58 29 66
2020 Other services to the public 14 28 31 6 17 4 0 44 24 51
2020 None of the above 24 30 14 18 11 3 1 56 30 154
2019 Client contact centre 11 27 25 24 12 0 0 38 37 57
2019 Health care practitioners 9 30 21 27 12 0 0 39 40 32
2019 Federal regulators 15 29 19 19 17 1 0 44 37 599
2019 Compliance, inspection and enforcement 15 28 22 18 14 2 0 45 33 1373
2019 Communications or public affairs 22 31 23 11 11 2 0 55 22 87
2019 Access to information and privacy 6 41 39 14 0 0 0 47 14 15
2019 Security 0 8 33 25 34 0 0 8 58 12
2019 Science and technology 14 28 21 20 14 2 0 44 35 624
2019 Administration and operations 25 33 16 14 10 2 0 60 24 478
2019 Human resources 26 34 14 16 7 1 0 62 24 243
2019 Financial management 21 39 16 18 6 1 0 60 24 116
2019 Procurement 6 31 13 31 19 0 0 38 50 16
2019 Real property 23 38 23 10 4 2 0 62 14 37
2019 Materiel management 10 60 10 10 10 0 0 70 20 10
2019 Information management 23 36 11 18 10 1 0 60 29 56
2019 Information technology 22 26 24 13 11 3 0 50 25 110
2019 Internal audit 18 32 33 15 4 0 0 49 18 27
2019 Evaluation 20 33 9 18 18 3 0 54 37 32
2019 Data sciences 6 34 22 28 6 3 0 42 35 29
2019 Policy 13 22 26 23 15 1 0 36 38 128
2019 Project management 15 36 13 26 11 0 0 50 36 59
2019 Other services to the public 39 23 18 11 6 2 0 64 18 47
2019 None of the above 20 25 17 16 16 4 1 47 34 188
2018 Client contact centre 13 24 27 20 16 1 0 37 36 67
2018 Health care practitioners 7 25 22 39 7 0 0 32 46 28
2018 Federal regulators 12 30 19 20 18 0 0 42 38 668
2018 Compliance, inspection and enforcement 11 28 23 21 15 2 0 40 37 1452
2018 Communications or public affairs 19 42 17 14 5 3 0 63 20 88
2018 Access to information and privacy 7 27 51 7 7 0 0 34 14 12
2018 Security 0 20 39 22 20 0 0 20 41 10
2018 Science and technology 14 31 18 19 15 2 0 46 35 639
2018 Administration and operations 16 33 18 18 13 1 0 50 32 496
2018 Human resources 20 29 16 22 12 1 0 49 35 201
2018 Financial management 20 35 19 17 9 2 0 55 26 100
2018 Procurement 5 37 27 16 11 4 0 44 28 19
2018 Real property 30 30 26 8 6 0 0 60 14 38
2018 Information management 15 37 19 17 10 2 0 53 28 37
2018 Information technology 10 36 18 15 16 4 1 49 32 96
2018 Internal audit 16 27 22 28 6 0 0 43 35 31
2018 Evaluation 8 30 29 13 13 7 0 41 27 23
2018 Data sciences 3 44 24 12 12 5 0 49 25 31
2018 Policy 9 32 16 18 22 4 0 42 42 114
2018 Project management 5 33 28 20 14 0 0 38 34 63
2018 Other services to the public 16 40 26 10 5 2 0 58 16 49
2018 None of the above 15 25 19 20 19 1 0 41 40 170
2017 Client contact centre 12 47 21 12 5 2 0 61 18 80
2017 Health care practitioners 3 29 18 32 18 0 0 32 50 38
2017 Federal regulators 11 32 19 20 17 1 0 43 38 685
2017 Compliance, inspection and enforcement 13 30 20 21 14 2 0 44 35 1334
2017 Communications or public affairs 23 41 13 5 11 7 0 68 17 79
2017 Access to information and privacy 21 29 36 0 14 0 0 50 14 14
2017 Security 13 14 39 20 14 0 0 27 34 15
2017 Science and technology 16 32 19 18 13 2 0 48 32 750
2017 Administration and operations 23 34 16 16 7 3 0 59 24 537
2017 Human resources 22 40 11 17 8 1 0 64 25 198
2017 Financial management 31 36 12 12 6 2 1 69 18 107
2017 Procurement 10 30 25 30 5 0 0 40 35 20
2017 Real property 24 34 18 16 8 0 0 59 24 28
2017 Information management 32 33 15 2 13 4 0 69 16 42
2017 Information technology 19 32 17 19 11 3 0 52 30 118
2017 Internal audit 17 39 6 32 6 0 0 57 37 34
2017 Evaluation 10 40 15 20 10 5 0 53 32 20
2017 Data sciences 14 58 16 9 3 0 0 71 13 25
2017 Policy 11 36 17 20 14 2 0 48 35 154
2017 Project management 23 27 21 22 7 0 0 50 29 69
2017 Other services to the public 26 29 21 8 12 0 3 57 21 65
2017 None of the above 16 28 22 18 14 2 0 44 33 304
2014 Client contact centre 8 37 24 15 14 2 0 46 30 58
2014 Health care practitioners 7 30 20 25 18 0 0 36 43 44
2014 Federal regulators 13 32 16 23 16 1 0 45 39 764
2014 Compliance, inspection and enforcement 13 31 21 20 14 2 0 44 34 1708
2014 Communications or public affairs 24 55 7 11 4 0 0 78 14 83
2014 Access to information and privacy 0 74 26 0 0 0 0 74 0 15
2014 Security 0 43 18 27 12 0 0 43 39 11
2014 Science and technology 11 26 20 22 18 3 0 38 41 798
2014 Legal services 42 10 31 18 0 0 0 51 18 10
2014 Administration and operations 18 36 16 17 10 3 0 56 28 577
2014 Human resources 26 31 10 19 12 1 0 58 31 211
2014 Financial management 38 35 15 5 5 1 0 74 11 125
2014 Procurement 31 40 8 17 0 0 4 74 18 23
2014 Real property 8 22 26 23 18 0 3 31 42 40
2014 Materiel management 16 50 9 0 25 0 0 66 25 12
2014 Information management 22 30 21 10 13 3 1 54 24 62
2014 Information technology 13 29 22 20 13 2 0 43 34 150
2014 Internal audit 8 42 14 22 13 0 0 50 36 21
2014 Evaluation 0 21 37 35 7 0 0 21 42 14
2014 Other services to the public 18 33 20 18 8 2 0 53 27 76
2014 None of the above 13 30 18 21 14 2 1 45 36 270

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 20 30 14 15 17 2 3 53 33 55
2020 Health care practitioners 20 30 15 20 5 10 0 55 28 20
2020 Federal regulators 19 29 19 16 15 1 1 48 32 505
2020 Compliance, inspection and enforcement 19 28 18 16 16 1 1 48 34 1435
2020 Communications or public affairs 27 26 11 20 11 4 1 56 33 71
2020 Access to information and privacy 10 28 10 15 28 0 10 42 47 11
2020 Science and technology 17 28 16 19 16 2 1 47 37 536
2020 Administration and operations 24 30 15 14 12 1 3 56 28 449
2020 Human resources 30 22 13 20 11 2 3 54 32 207
2020 Financial management 21 31 16 13 18 0 1 52 32 86
2020 Procurement 22 28 19 16 11 0 5 52 28 16
2020 Real property 20 22 17 11 20 0 10 47 34 29
2020 Information management 23 37 13 21 0 4 2 64 22 43
2020 Information technology 30 23 16 9 17 4 0 56 27 127
2020 Internal audit 14 41 11 23 7 4 0 57 31 27
2020 Evaluation 25 34 17 7 10 3 3 64 18 27
2020 Data sciences 18 21 21 21 14 4 0 41 37 28
2020 Policy 22 33 14 15 15 1 1 56 31 145
2020 Project management 14 47 7 14 18 0 0 60 32 66
2020 Other services to the public 20 19 15 16 25 6 0 41 43 51
2020 None of the above 22 29 7 13 20 5 4 56 36 155
2019 Client contact centre 14 18 25 20 19 2 2 33 41 58
2019 Health care practitioners 18 27 18 18 15 3 0 47 35 32
2019 Federal regulators 17 30 15 16 20 1 1 48 37 602
2019 Compliance, inspection and enforcement 16 27 17 16 20 2 2 45 38 1371
2019 Communications or public affairs 16 33 16 16 16 2 0 51 33 87
2019 Access to information and privacy 6 29 32 13 20 0 0 35 33 15
2019 Security 0 17 41 17 17 0 8 18 37 12
2019 Science and technology 14 24 16 20 21 3 2 40 43 624
2019 Administration and operations 21 29 16 13 18 1 1 52 32 479
2019 Human resources 22 28 17 15 11 3 4 53 28 244
2019 Financial management 15 28 19 16 15 1 6 46 33 115
2019 Procurement 13 31 12 37 6 0 0 44 44 16
2019 Real property 21 25 14 16 15 4 5 50 35 37
2019 Materiel management 10 20 30 30 10 0 0 30 40 10
2019 Information management 19 24 13 17 14 4 8 49 36 56
2019 Information technology 20 27 15 20 16 1 2 48 36 110
2019 Internal audit 15 40 11 4 30 0 0 55 34 26
2019 Evaluation 17 35 30 6 12 0 0 53 18 32
2019 Data sciences 6 53 9 25 6 0 0 59 31 29
2019 Policy 21 32 16 14 13 1 3 55 28 128
2019 Project management 12 22 27 20 18 0 2 34 39 59
2019 Other services to the public 26 20 16 19 13 6 0 49 34 47
2019 None of the above 18 23 13 22 15 3 5 45 41 188
2018 Client contact centre 13 26 23 15 22 1 0 39 37 67
2018 Health care practitioners 4 40 21 22 11 4 0 45 34 28
2018 Federal regulators 17 27 16 18 20 0 1 45 39 666
2018 Compliance, inspection and enforcement 13 25 20 19 22 1 1 39 41 1458
2018 Communications or public affairs 21 22 17 20 11 7 3 47 34 89
2018 Access to information and privacy 0 32 54 7 7 0 0 32 14 12
2018 Security 0 51 20 20 10 0 0 51 29 10
2018 Science and technology 14 25 16 20 22 2 1 40 43 636
2018 Administration and operations 16 25 17 20 20 1 2 42 41 496
2018 Human resources 16 33 17 16 15 1 2 51 32 202
2018 Financial management 21 25 17 20 14 0 3 47 36 99
2018 Procurement 11 21 32 16 16 4 0 33 34 19
2018 Real property 21 33 21 8 15 0 2 55 23 38
2018 Information management 19 28 17 13 23 0 0 47 36 38
2018 Information technology 17 26 14 20 15 5 5 47 38 97
2018 Internal audit 22 27 10 19 16 6 0 53 37 31
2018 Evaluation 13 28 13 22 20 4 0 43 44 23
2018 Data sciences 6 41 20 12 12 0 9 51 26 31
2018 Policy 17 29 13 11 24 3 2 49 38 114
2018 Project management 13 25 13 26 19 2 2 40 47 63
2018 Other services to the public 19 36 22 14 6 2 2 57 20 49
2018 None of the above 16 17 15 27 20 1 3 35 49 171
2017 Client contact centre 12 39 19 15 7 4 4 56 24 80
2017 Health care practitioners 3 33 24 19 21 0 0 35 40 37
2017 Federal regulators 19 31 14 16 20 1 0 50 36 686
2017 Compliance, inspection and enforcement 14 26 16 21 20 2 1 41 43 1332
2017 Communications or public affairs 16 27 15 13 14 10 4 51 31 77
2017 Access to information and privacy 14 50 21 0 7 0 7 69 8 14
2017 Security 7 26 47 13 7 0 0 33 20 15
2017 Science and technology 15 28 12 19 22 2 2 45 43 749
2017 Administration and operations 23 27 14 18 13 3 1 53 33 536
2017 Human resources 21 31 12 18 13 0 5 55 32 197
2017 Financial management 23 31 11 15 10 6 4 60 27 108
2017 Procurement 10 25 25 20 20 0 0 35 40 20
2017 Real property 27 19 16 18 13 0 8 49 34 28
2017 Information management 30 20 17 9 13 5 6 56 25 42
2017 Information technology 19 34 11 12 18 4 2 56 32 118
2017 Internal audit 17 29 23 20 6 6 0 48 27 34
2017 Evaluation 15 46 5 10 14 10 0 68 27 20
2017 Data sciences 17 39 16 3 7 0 19 68 13 25
2017 Policy 16 29 11 19 18 4 3 48 40 154
2017 Project management 16 44 15 15 10 0 1 60 25 69
2017 Other services to the public 20 30 15 14 19 0 2 51 33 65
2017 None of the above 15 29 17 18 18 2 2 45 37 304
2014 Client contact centre 15 27 19 19 15 6 0 44 36 59
2014 Health care practitioners 9 29 20 20 20 2 0 39 41 45
2014 Federal regulators 17 26 13 21 21 1 1 44 43 765
2014 Compliance, inspection and enforcement 16 27 16 20 19 1 1 43 40 1709
2014 Communications or public affairs 19 40 12 14 13 0 2 60 27 83
2014 Access to information and privacy 14 45 21 12 7 0 0 60 19 15
2014 Security 0 34 9 18 39 0 0 34 57 11
2014 Science and technology 12 22 15 22 26 2 1 35 50 798
2014 Legal services 10 60 29 0 0 0 0 71 0 10
2014 Administration and operations 19 24 17 18 19 2 2 45 38 577
2014 Human resources 25 25 14 16 16 3 1 52 33 211
2014 Financial management 26 24 16 17 16 0 0 50 33 126
2014 Procurement 9 40 13 12 18 5 4 53 33 23
2014 Real property 13 14 15 26 29 2 0 28 56 40
2014 Materiel management 9 49 0 16 26 0 0 58 42 12
2014 Information management 15 34 14 12 17 4 3 54 32 62
2014 Information technology 8 24 21 23 18 3 1 34 43 150
2014 Internal audit 8 23 28 9 27 5 0 33 38 21
2014 Evaluation 0 35 28 7 30 0 0 35 37 14
2014 Other services to the public 18 25 17 22 14 1 1 45 38 76
2014 None of the above 15 25 17 21 18 1 3 42 40 270

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 22 14 10 5 2 2 70 15 54
2020 Health care practitioners 38 29 14 19 0 0 0 67 19 21
2020 Federal regulators 43 28 16 7 4 1 3 73 11 509
2020 Compliance, inspection and enforcement 47 26 14 6 3 1 3 76 10 1437
2020 Communications or public affairs 39 30 20 7 3 0 3 70 9 71
2020 Access to information and privacy 52 38 10 0 0 0 0 90 0 11
2020 Science and technology 48 25 14 5 4 1 3 76 10 535
2020 Administration and operations 52 22 11 8 3 2 3 77 11 449
2020 Human resources 57 21 10 2 4 0 6 83 6 208
2020 Financial management 49 23 13 5 4 0 6 77 9 87
2020 Procurement 62 11 21 5 0 0 0 73 5 16
2020 Real property 67 12 7 0 2 0 11 89 3 29
2020 Information management 60 25 11 2 2 0 0 84 4 42
2020 Information technology 58 19 11 4 2 2 4 82 7 127
2020 Internal audit 45 37 15 0 4 0 0 82 4 27
2020 Evaluation 34 27 17 3 3 0 15 72 8 27
2020 Data sciences 46 33 13 4 0 0 4 83 4 28
2020 Policy 42 22 20 11 5 0 1 65 16 145
2020 Project management 50 23 16 3 6 0 2 75 9 67
2020 Other services to the public 58 12 13 7 6 4 0 73 13 51
2020 None of the above 53 23 11 5 1 1 6 81 7 154
2019 Client contact centre 38 28 10 8 5 0 10 74 15 58
2019 Health care practitioners 48 9 21 6 9 3 3 61 16 32
2019 Federal regulators 42 28 15 5 5 1 3 73 11 603
2019 Compliance, inspection and enforcement 42 27 16 7 3 1 3 73 11 1372
2019 Communications or public affairs 55 17 12 7 5 1 3 75 12 87
2019 Access to information and privacy 47 34 6 7 6 0 0 81 13 15
2019 Security 42 33 17 0 0 0 8 82 0 12
2019 Science and technology 51 28 12 3 3 0 3 82 6 622
2019 Administration and operations 52 24 12 5 2 1 4 80 7 478
2019 Human resources 60 20 9 3 2 1 5 85 5 243
2019 Financial management 49 26 12 8 2 0 4 78 10 115
2019 Procurement 57 18 25 0 0 0 0 75 0 16
2019 Real property 64 20 5 4 2 4 2 89 6 37
2019 Information management 52 23 13 3 4 0 6 78 8 55
2019 Information technology 55 21 15 3 2 1 4 79 5 110
2019 Internal audit 39 25 11 8 3 0 14 74 13 27
2019 Evaluation 62 21 18 0 0 0 0 82 0 32
2019 Data sciences 41 31 13 0 3 3 9 82 4 29
2019 Policy 40 29 15 8 2 1 4 73 11 128
2019 Project management 53 22 12 0 7 0 7 80 7 59
2019 Other services to the public 40 31 14 9 5 0 0 72 14 47
2019 None of the above 48 19 19 5 3 2 6 71 9 189

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 24 21 11 4 4 4 62 16 54
2020 Health care practitioners 24 43 24 10 0 0 0 67 10 21
2020 Federal regulators 40 30 17 7 4 1 2 72 11 508
2020 Compliance, inspection and enforcement 38 29 18 8 4 1 2 69 13 1437
2020 Communications or public affairs 55 17 19 5 0 3 1 75 5 71
2020 Access to information and privacy 38 25 20 0 7 0 10 69 8 11
2020 Science and technology 43 26 16 8 4 1 2 71 12 533
2020 Administration and operations 54 22 13 5 2 2 3 79 8 447
2020 Human resources 48 22 14 6 4 1 4 75 10 207
2020 Financial management 51 26 13 3 1 0 6 81 5 87
2020 Procurement 46 27 16 11 0 0 0 73 11 16
2020 Real property 74 11 6 0 2 0 6 91 3 29
2020 Information management 55 27 9 7 0 0 2 84 7 43
2020 Information technology 44 22 18 4 8 1 3 69 13 127
2020 Internal audit 63 23 11 4 0 0 0 85 4 27
2020 Evaluation 48 20 17 0 0 0 15 80 0 27
2020 Data sciences 41 21 27 11 0 0 0 62 11 28
2020 Policy 41 25 16 11 6 1 1 67 17 145
2020 Project management 38 28 21 7 3 2 1 68 11 67
2020 Other services to the public 36 26 17 9 6 4 2 66 16 51
2020 None of the above 47 23 8 13 4 1 3 73 18 153
2019 Client contact centre 30 21 23 11 10 0 5 53 22 58
2019 Health care practitioners 28 28 6 16 19 3 0 58 36 31
2019 Federal regulators 34 27 20 9 7 1 2 63 16 600
2019 Compliance, inspection and enforcement 30 25 22 11 7 2 3 58 18 1369
2019 Communications or public affairs 54 14 12 9 7 1 3 71 17 87
2019 Access to information and privacy 19 46 21 0 7 0 7 70 8 15
2019 Security 25 25 8 25 0 0 17 60 30 12
2019 Science and technology 34 23 24 9 6 2 2 59 15 622
2019 Administration and operations 39 29 14 8 6 2 3 71 14 478
2019 Human resources 47 21 12 8 5 2 6 74 13 243
2019 Financial management 50 21 14 9 3 1 3 74 12 115
2019 Procurement 31 25 13 19 6 6 0 60 26 16
2019 Real property 48 20 13 4 4 0 10 77 9 37
2019 Materiel management 30 20 40 10 0 0 0 49 10 10
2019 Information management 46 24 8 8 6 4 4 76 15 54
2019 Information technology 33 27 17 13 5 3 3 64 18 110
2019 Internal audit 43 21 18 4 4 4 6 71 9 27
2019 Evaluation 37 24 24 12 3 0 0 61 15 32
2019 Data sciences 25 34 25 12 3 0 0 59 16 29
2019 Policy 21 27 29 12 8 1 2 50 21 128
2019 Project management 30 28 28 5 7 0 3 60 12 59
2019 Other services to the public 40 34 12 7 4 2 2 76 12 47
2019 None of the above 38 27 16 5 5 3 6 71 11 189

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 62 9 4 11 4 7 3 79 17 54
2020 Health care practitioners 71 9 10 5 5 0 0 81 9 21
2020 Federal regulators 71 11 7 3 3 3 3 87 6 506
2020 Compliance, inspection and enforcement 70 11 6 4 4 3 2 85 8 1433
2020 Communications or public affairs 85 6 3 0 0 5 1 97 0 71
2020 Access to information and privacy 75 17 7 0 0 0 0 93 0 11
2020 Science and technology 72 11 6 2 3 4 3 89 5 532
2020 Administration and operations 80 7 4 1 2 4 2 93 3 447
2020 Human resources 84 6 1 0 1 1 5 97 2 207
2020 Financial management 69 12 3 1 6 2 7 89 8 87
2020 Procurement 78 11 0 5 0 0 5 94 6 16
2020 Real property 80 4 7 0 2 0 6 90 3 29
2020 Information management 89 4 2 2 0 2 0 95 2 42
2020 Information technology 79 6 5 0 3 4 3 92 3 126
2020 Internal audit 81 12 4 0 0 0 4 96 0 27
2020 Evaluation 61 14 7 3 0 0 15 88 4 27
2020 Data sciences 89 4 4 4 0 0 0 93 4 28
2020 Policy 78 9 5 1 3 2 1 90 4 145
2020 Project management 74 11 6 1 3 1 3 89 5 67
2020 Other services to the public 62 12 7 4 4 4 7 84 9 49
2020 None of the above 65 11 8 2 3 6 4 85 6 152
2019 Client contact centre 63 6 5 7 5 2 12 80 14 58
2019 Health care practitioners 66 18 9 0 3 3 0 87 3 32
2019 Federal regulators 71 9 7 2 3 4 3 86 6 599
2019 Compliance, inspection and enforcement 66 12 6 4 4 5 3 84 9 1364
2019 Communications or public affairs 80 2 2 1 3 6 5 93 5 87
2019 Access to information and privacy 87 0 6 0 0 0 7 94 0 15
2019 Security 66 17 0 0 9 0 8 90 10 12
2019 Science and technology 72 11 7 2 2 3 3 88 5 620
2019 Administration and operations 74 8 5 3 2 3 5 89 6 476
2019 Human resources 82 6 2 1 2 2 6 95 3 240
2019 Financial management 79 7 5 3 2 3 2 89 5 114
2019 Procurement 63 6 25 0 0 6 0 74 0 16
2019 Real property 90 0 0 4 0 4 2 96 4 37
2019 Materiel management 90 0 10 0 0 0 0 90 0 10
2019 Information management 68 14 1 7 0 4 6 91 8 55
2019 Information technology 79 9 3 0 0 5 4 96 0 109
2019 Internal audit 82 0 4 3 4 4 3 88 8 27
2019 Evaluation 68 12 15 0 3 3 0 82 3 32
2019 Data sciences 78 6 3 3 0 3 6 93 3 29
2019 Policy 74 12 4 3 1 4 2 91 5 128
2019 Project management 58 11 8 2 9 3 8 79 12 59
2019 Other services to the public 59 18 7 6 0 6 4 85 7 46
2019 None of the above 69 10 5 3 4 4 5 87 8 189

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 66 7 10 4 5 3 3 79 10 55
2020 Health care practitioners 52 24 14 0 5 0 5 80 5 21
2020 Federal regulators 71 11 6 2 2 2 7 90 4 507
2020 Compliance, inspection and enforcement 69 13 6 2 2 2 6 89 5 1432
2020 Communications or public affairs 84 8 3 0 0 1 4 97 0 70
2020 Access to information and privacy 65 28 0 7 0 0 0 93 7 11
2020 Science and technology 72 12 4 2 2 3 5 91 4 530
2020 Administration and operations 78 9 4 1 1 3 4 93 3 444
2020 Human resources 76 12 2 0 1 1 7 96 1 208
2020 Financial management 66 16 2 1 2 2 10 93 4 87
2020 Procurement 84 5 0 6 0 0 5 94 6 16
2020 Real property 80 7 0 0 2 0 10 97 3 29
2020 Information management 89 7 0 0 0 2 2 100 0 42
2020 Information technology 70 10 5 2 2 2 10 91 4 127
2020 Internal audit 69 16 4 0 0 0 12 96 0 27
2020 Evaluation 65 10 0 7 0 0 19 92 8 27
2020 Data sciences 81 4 4 0 0 4 7 96 0 27
2020 Policy 80 11 4 1 1 0 3 94 2 145
2020 Project management 76 12 1 1 1 0 8 95 3 67
2020 Other services to the public 61 12 4 4 0 10 9 90 5 51
2020 None of the above 74 7 4 1 4 1 8 90 5 154
2019 Client contact centre 66 12 5 2 3 0 12 88 6 58
2019 Health care practitioners 62 19 9 0 0 3 6 90 0 31
2019 Federal regulators 77 9 3 1 2 2 6 94 3 601
2019 Compliance, inspection and enforcement 72 9 4 2 2 2 8 90 5 1364
2019 Communications or public affairs 82 1 1 1 2 1 12 95 4 86
2019 Access to information and privacy 88 0 6 0 0 0 6 94 0 15
2019 Security 75 8 0 0 0 0 17 100 0 12
2019 Science and technology 76 7 3 2 1 3 8 93 4 619
2019 Administration and operations 73 11 3 2 2 2 8 93 4 479
2019 Human resources 79 4 2 2 1 2 9 94 4 244
2019 Financial management 75 9 3 3 0 2 10 94 3 114
2019 Procurement 69 13 6 6 0 0 6 87 7 16
2019 Real property 77 0 6 0 0 4 12 93 0 36
2019 Materiel management 90 0 10 0 0 0 0 90 0 10
2019 Information management 78 3 1 3 0 4 10 95 3 55
2019 Information technology 78 5 5 1 1 2 9 93 2 108
2019 Internal audit 81 0 4 0 0 4 11 95 0 26
2019 Evaluation 78 12 6 0 0 0 3 94 0 31
2019 Data sciences 81 3 3 0 3 0 10 93 3 29
2019 Policy 79 4 6 1 0 1 9 93 1 127
2019 Project management 70 8 5 2 3 2 10 88 6 59
2019 Other services to the public 62 15 7 4 0 4 8 87 4 47
2019 None of the above 68 14 2 1 1 2 13 96 2 189

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 22 32 22 13 10 0 0 55 23 55
2020 Health care practitioners 14 57 9 14 5 0 0 71 19 21
2020 Federal regulators 32 40 14 9 5 0 0 73 14 505
2020 Compliance, inspection and enforcement 25 40 15 13 6 0 0 66 19 1429
2020 Communications or public affairs 42 42 8 7 1 0 0 84 8 70
2020 Access to information and privacy 58 17 17 0 7 0 0 75 7 11
2020 Science and technology 29 41 15 10 4 0 0 71 14 531
2020 Administration and operations 43 37 10 7 2 0 0 80 10 446
2020 Human resources 44 36 10 7 2 0 0 80 9 205
2020 Financial management 30 42 14 9 5 0 0 72 14 87
2020 Procurement 16 54 30 0 0 0 0 70 0 16
2020 Real property 37 36 17 6 4 0 0 73 10 29
2020 Information management 40 40 9 12 0 0 0 80 12 43
2020 Information technology 36 36 14 10 3 0 1 73 13 126
2020 Internal audit 63 30 4 4 0 0 0 93 4 27
2020 Evaluation 35 47 7 11 0 0 0 82 11 26
2020 Data sciences 49 26 7 14 4 0 0 75 18 28
2020 Policy 38 34 15 12 1 0 0 72 13 144
2020 Project management 40 43 5 6 5 2 0 84 11 64
2020 Other services to the public 32 31 18 9 8 0 2 64 17 49
2020 None of the above 35 36 15 7 7 0 0 71 13 154
2019 Client contact centre 20 37 26 7 5 2 3 60 13 57
2019 Health care practitioners 21 30 24 18 3 0 3 53 22 32
2019 Federal regulators 26 42 12 12 7 1 0 69 20 601
2019 Compliance, inspection and enforcement 21 41 18 13 8 0 0 62 20 1368
2019 Communications or public affairs 34 39 6 13 7 1 0 74 20 87
2019 Access to information and privacy 39 34 13 14 0 0 0 73 14 15
2019 Security 25 17 17 25 17 0 0 41 42 12
2019 Science and technology 29 40 13 12 6 0 0 69 18 618
2019 Administration and operations 32 40 13 9 5 0 0 73 14 476
2019 Human resources 45 36 8 7 2 0 2 82 9 241
2019 Financial management 31 40 13 8 7 1 0 71 15 115
2019 Procurement 13 63 6 18 0 0 0 75 18 16
2019 Real property 44 43 4 7 2 0 0 86 9 36
2019 Materiel management 60 20 0 20 0 0 0 80 20 10
2019 Information management 27 52 10 8 3 0 0 79 11 55
2019 Information technology 24 46 20 7 3 0 0 70 10 109
2019 Internal audit 32 44 13 11 0 0 0 76 11 27
2019 Evaluation 23 54 15 6 3 0 0 76 9 32
2019 Data sciences 39 36 19 3 3 0 0 74 6 28
2019 Policy 28 42 17 7 6 0 0 70 13 125
2019 Project management 22 49 14 12 4 0 0 71 15 59
2019 Other services to the public 25 42 7 20 6 0 0 67 26 47
2019 None of the above 27 39 13 14 5 0 2 68 19 187
2018 Client contact centre 26 29 16 20 8 0 0 55 28 67
2018 Health care practitioners 22 44 11 15 7 0 0 66 22 27
2018 Federal regulators 24 42 13 12 9 0 0 66 21 662
2018 Compliance, inspection and enforcement 18 40 17 16 9 0 0 58 25 1454
2018 Communications or public affairs 30 48 9 8 4 0 0 78 13 89
2018 Access to information and privacy 24 42 34 0 0 0 0 66 0 12
2018 Security 29 20 20 12 20 0 0 49 31 10
2018 Science and technology 27 40 16 12 5 0 0 67 17 637
2018 Administration and operations 27 39 12 13 8 0 0 66 22 494
2018 Human resources 38 41 8 9 3 0 0 80 13 202
2018 Financial management 23 54 10 10 2 0 1 77 12 101
2018 Procurement 21 41 22 11 5 0 0 62 16 19
2018 Real property 37 42 17 2 2 0 0 79 4 37
2018 Information management 25 34 20 11 10 0 0 59 21 37
2018 Information technology 24 36 16 11 11 0 1 61 23 98
2018 Internal audit 16 48 19 14 3 0 0 64 17 31
2018 Evaluation 41 38 0 8 13 0 0 79 21 23
2018 Data sciences 39 49 6 6 0 0 0 87 6 30
2018 Policy 28 41 12 12 7 0 0 68 19 114
2018 Project management 29 47 9 7 4 1 1 79 12 64
2018 Other services to the public 29 34 14 11 11 0 0 64 22 48
2018 None of the above 23 38 14 14 11 0 0 60 25 172
2017 Client contact centre 20 41 18 16 4 0 1 62 20 79
2017 Health care practitioners 13 40 23 5 16 3 0 54 22 38
2017 Federal regulators 25 43 11 13 8 0 0 68 21 684
2017 Compliance, inspection and enforcement 20 39 17 14 8 0 0 60 23 1328
2017 Communications or public affairs 22 54 11 8 5 0 0 76 13 79
2017 Access to information and privacy 43 36 14 7 0 0 0 78 7 14
2017 Security 27 53 13 0 7 0 0 80 7 15
2017 Science and technology 28 43 10 14 5 0 0 71 19 749
2017 Administration and operations 34 38 12 10 5 0 0 72 16 537
2017 Human resources 35 46 6 9 4 0 0 81 13 198
2017 Financial management 35 40 5 11 7 2 0 76 19 108
2017 Procurement 25 50 10 10 5 0 0 75 15 20
2017 Real property 41 30 18 3 8 0 0 71 11 27
2017 Information management 25 62 9 0 2 2 0 89 2 40
2017 Information technology 37 37 11 10 5 0 0 74 15 118
2017 Internal audit 34 54 9 3 0 0 0 89 3 34
2017 Evaluation 36 50 10 5 0 0 0 86 5 20
2017 Data sciences 23 51 13 6 0 0 7 80 7 25
2017 Policy 27 47 13 6 6 1 0 74 13 155
2017 Project management 38 40 10 7 4 0 0 78 12 69
2017 Other services to the public 34 39 11 9 5 0 2 74 15 64
2017 None of the above 22 42 14 12 9 0 1 65 21 302
2014 Client contact centre 18 26 24 22 10 0 0 44 32 59
2014 Health care practitioners 13 49 16 9 13 0 0 62 22 45
2014 Federal regulators 20 42 13 17 9 0 0 61 26 765
2014 Compliance, inspection and enforcement 15 40 16 17 12 0 0 55 29 1709
2014 Communications or public affairs 26 52 6 10 6 0 0 78 16 82
2014 Access to information and privacy 33 55 12 0 0 0 0 88 0 15
2014 Security 0 52 18 18 12 0 0 52 30 11
2014 Science and technology 19 44 14 15 7 0 0 64 22 798
2014 Legal services 23 48 10 9 10 0 0 71 19 10
2014 Administration and operations 26 43 13 10 8 0 0 69 18 578
2014 Human resources 36 38 11 9 5 0 1 75 14 211
2014 Financial management 33 37 11 14 5 0 0 70 19 126
2014 Procurement 40 43 5 12 0 0 0 83 12 23
2014 Real property 11 51 18 12 8 0 0 62 20 40
2014 Materiel management 24 51 0 7 17 0 0 75 25 12
2014 Information management 28 45 16 8 3 0 0 73 11 62
2014 Information technology 23 40 15 13 8 0 0 63 21 150
2014 Internal audit 27 37 0 19 18 0 0 64 36 21
2014 Evaluation 15 36 21 28 0 0 0 51 28 14
2014 Other services to the public 20 43 16 13 8 0 0 63 21 76
2014 None of the above 24 33 14 19 9 0 1 57 29 270

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 23 22 9 11 0 0 58 20 55
2020 Health care practitioners 14 38 14 29 5 0 0 52 33 21
2020 Federal regulators 36 32 18 9 5 0 0 68 14 507
2020 Compliance, inspection and enforcement 28 37 20 10 5 0 0 65 15 1437
2020 Communications or public affairs 62 28 4 3 3 0 1 91 5 71
2020 Access to information and privacy 45 38 0 10 7 0 0 83 17 11
2020 Science and technology 35 37 16 7 5 0 0 72 12 537
2020 Administration and operations 49 31 11 6 2 0 0 81 8 449
2020 Human resources 50 30 15 2 2 0 0 80 5 208
2020 Financial management 44 29 20 5 3 0 0 72 8 87
2020 Procurement 40 43 0 16 0 0 0 84 16 16
2020 Real property 33 36 21 10 0 0 0 69 10 29
2020 Information management 58 31 5 6 0 0 0 88 6 43
2020 Information technology 42 34 13 6 3 2 1 77 10 126
2020 Internal audit 55 30 7 7 0 0 0 86 7 27
2020 Evaluation 34 42 14 10 0 0 0 76 10 27
2020 Data sciences 49 25 14 12 0 0 0 74 12 28
2020 Policy 38 36 17 7 3 0 0 74 9 145
2020 Project management 51 39 1 4 4 0 0 90 9 67
2020 Other services to the public 25 29 24 16 6 0 0 54 22 51
2020 None of the above 39 35 13 7 6 0 0 74 13 155
2019 Client contact centre 16 47 24 9 4 2 0 63 12 57
2019 Health care practitioners 27 30 21 18 3 0 0 57 21 32
2019 Federal regulators 30 38 16 9 7 0 0 68 16 600
2019 Compliance, inspection and enforcement 22 37 21 12 7 0 0 60 19 1369
2019 Communications or public affairs 43 33 10 5 8 0 1 77 13 87
2019 Access to information and privacy 39 41 20 0 0 0 0 80 0 15
2019 Security 17 41 17 8 17 0 0 58 25 12
2019 Science and technology 34 35 14 12 5 0 0 69 17 622
2019 Administration and operations 46 33 12 6 4 0 0 79 10 478
2019 Human resources 54 28 9 6 3 0 0 82 9 242
2019 Financial management 37 32 14 9 8 0 0 69 18 115
2019 Procurement 19 56 19 6 0 0 0 75 6 16
2019 Real property 46 40 9 5 0 0 0 86 5 35
2019 Materiel management 39 20 30 0 10 0 0 60 10 10
2019 Information management 46 36 13 3 0 0 2 84 4 55
2019 Information technology 27 43 19 5 5 0 0 70 11 110
2019 Internal audit 25 57 7 11 0 0 0 82 11 27
2019 Evaluation 23 40 19 12 6 0 0 63 18 31
2019 Data sciences 41 37 15 3 3 0 0 78 6 29
2019 Policy 33 34 21 3 9 0 0 67 12 126
2019 Project management 41 42 9 7 2 0 0 82 9 59
2019 Other services to the public 40 20 26 10 2 0 2 61 12 46
2019 None of the above 35 34 17 11 3 0 0 69 14 187
2018 Client contact centre 26 28 23 19 4 0 0 54 23 67
2018 Health care practitioners 29 35 11 22 4 0 0 64 25 28
2018 Federal regulators 26 39 16 10 8 0 0 66 18 664
2018 Compliance, inspection and enforcement 20 35 21 14 9 0 0 55 23 1450
2018 Communications or public affairs 42 37 11 2 7 0 1 80 9 89
2018 Access to information and privacy 39 22 33 7 0 0 0 61 7 13
2018 Security 29 29 31 0 10 0 0 59 10 10
2018 Science and technology 34 38 15 9 5 0 0 72 14 634
2018 Administration and operations 34 40 10 8 6 0 0 75 15 493
2018 Human resources 45 35 12 5 2 0 1 81 7 202
2018 Financial management 34 40 18 5 3 0 0 74 8 101
2018 Procurement 36 42 6 5 11 0 0 78 16 19
2018 Real property 44 39 15 2 0 0 0 83 2 37
2018 Information management 40 25 17 6 12 0 0 65 18 37
2018 Information technology 31 34 16 9 7 0 3 67 17 97
2018 Internal audit 23 55 16 3 3 0 0 78 6 31
2018 Evaluation 46 28 4 14 7 0 0 75 21 23
2018 Data sciences 49 41 9 0 0 0 0 91 0 30
2018 Policy 30 40 14 11 5 0 0 70 16 114
2018 Project management 42 45 3 7 3 0 0 87 10 63
2018 Other services to the public 31 37 15 10 5 2 0 69 15 49
2018 None of the above 31 37 12 8 12 0 1 68 20 172
2017 Client contact centre 25 46 13 12 4 0 0 71 16 79
2017 Health care practitioners 21 32 15 18 11 0 3 54 30 38
2017 Federal regulators 27 38 17 10 8 0 0 65 18 683
2017 Compliance, inspection and enforcement 20 37 20 16 7 0 0 57 23 1328
2017 Communications or public affairs 31 48 9 7 4 0 1 80 11 79
2017 Access to information and privacy 21 50 29 0 0 0 0 71 0 14
2017 Security 20 46 13 13 7 0 0 67 20 15
2017 Science and technology 33 36 15 12 4 0 0 69 17 749
2017 Administration and operations 42 34 12 8 3 0 0 77 11 539
2017 Human resources 42 40 7 7 3 0 0 82 10 198
2017 Financial management 39 38 10 7 6 0 0 77 14 108
2017 Procurement 45 30 15 5 5 0 0 75 10 20
2017 Real property 44 35 8 5 8 0 0 79 13 27
2017 Information management 42 47 8 2 0 0 0 89 2 41
2017 Information technology 36 36 12 9 7 0 0 72 15 117
2017 Internal audit 38 37 20 5 0 0 0 75 5 34
2017 Evaluation 35 50 9 5 0 0 0 86 5 20
2017 Data sciences 61 20 3 6 3 0 7 86 10 25
2017 Policy 28 42 12 9 8 0 1 71 16 155
2017 Project management 47 39 7 3 4 0 0 85 7 69
2017 Other services to the public 33 36 13 12 5 2 0 70 18 64
2017 None of the above 25 40 16 11 8 0 0 65 19 303
2014 Client contact centre 24 29 20 22 5 0 0 53 27 59
2014 Health care practitioners 11 42 22 11 11 2 0 55 23 45
2014 Federal regulators 25 39 16 12 8 0 0 64 20 763
2014 Compliance, inspection and enforcement 20 36 19 14 10 0 0 57 24 1709
2014 Communications or public affairs 35 45 8 6 5 0 0 81 11 82
2014 Access to information and privacy 40 27 32 0 0 0 0 68 0 15
2014 Security 0 71 17 0 12 0 0 71 12 11
2014 Science and technology 28 39 15 12 5 0 0 67 17 798
2014 Legal services 33 37 21 9 0 0 0 71 9 10
2014 Administration and operations 39 38 10 7 5 0 0 77 12 577
2014 Human resources 46 35 11 5 3 0 0 81 8 211
2014 Financial management 46 35 8 8 3 0 0 81 11 126
2014 Procurement 58 29 13 0 0 0 0 87 0 23
2014 Real property 28 42 18 7 5 0 0 70 13 40
2014 Materiel management 32 43 9 16 0 0 0 75 16 12
2014 Information management 38 44 9 2 3 0 3 86 5 62
2014 Information technology 22 41 15 15 7 1 0 64 22 150
2014 Internal audit 27 23 14 9 27 0 0 50 36 21
2014 Evaluation 15 50 29 7 0 0 0 64 7 14
2014 Other services to the public 25 38 22 8 5 0 1 64 14 75
2014 None of the above 27 38 16 10 8 0 1 66 18 270

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 34 15 12 7 0 0 66 19 55
2020 Health care practitioners 14 43 14 14 14 0 0 57 29 21
2020 Federal regulators 30 41 16 8 5 0 0 71 13 505
2020 Compliance, inspection and enforcement 29 43 16 8 4 0 0 72 12 1429
2020 Communications or public affairs 36 47 7 7 4 0 0 83 10 71
2020 Access to information and privacy 17 45 30 7 0 0 0 62 7 11
2020 Science and technology 29 46 12 9 3 1 0 76 12 533
2020 Administration and operations 47 37 9 4 2 0 1 85 6 443
2020 Human resources 51 33 8 6 2 0 0 84 8 207
2020 Financial management 36 45 10 5 3 0 0 81 8 86
2020 Procurement 41 27 6 16 11 0 0 68 26 16
2020 Real property 37 54 3 7 0 0 0 91 7 27
2020 Information management 31 48 12 7 0 0 2 81 7 43
2020 Information technology 36 38 14 8 3 0 2 75 11 125
2020 Internal audit 52 34 11 4 0 0 0 86 4 27
2020 Evaluation 32 47 10 10 0 0 0 80 10 27
2020 Data sciences 38 51 4 4 4 0 0 89 7 28
2020 Policy 32 39 12 12 4 1 0 72 16 145
2020 Project management 34 51 8 4 3 0 0 85 7 66
2020 Other services to the public 32 40 11 10 6 0 0 72 16 48
2020 None of the above 34 38 13 8 6 1 0 73 14 151
2019 Client contact centre 25 40 22 9 4 0 0 65 13 57
2019 Health care practitioners 21 45 15 15 3 0 0 66 18 32
2019 Federal regulators 26 43 14 11 6 0 0 69 16 595
2019 Compliance, inspection and enforcement 22 43 17 11 6 0 0 66 17 1344
2019 Communications or public affairs 37 38 7 15 2 0 0 75 17 86
2019 Access to information and privacy 33 47 0 20 0 0 0 80 20 15
2019 Security 17 34 8 25 17 0 0 50 41 12
2019 Science and technology 31 42 15 10 3 0 0 73 13 615
2019 Administration and operations 37 42 11 7 3 0 0 80 10 468
2019 Human resources 47 31 10 9 3 0 1 78 12 241
2019 Financial management 41 37 11 7 4 0 0 78 11 113
2019 Procurement 19 50 6 18 6 0 0 69 25 16
2019 Real property 43 37 16 5 0 0 0 80 5 36
2019 Materiel management 20 49 21 10 0 0 0 69 10 10
2019 Information management 31 51 3 13 0 1 0 84 13 54
2019 Information technology 31 33 21 9 5 1 0 65 14 109
2019 Internal audit 22 56 14 8 0 0 0 78 8 26
2019 Evaluation 26 39 27 6 3 0 0 64 9 32
2019 Data sciences 31 31 25 9 3 0 0 63 13 29
2019 Policy 25 44 18 9 4 0 1 69 13 124
2019 Project management 28 45 8 12 3 2 2 76 16 57
2019 Other services to the public 42 41 11 6 0 0 0 83 6 47
2019 None of the above 30 38 17 9 5 0 1 69 14 184
2018 Client contact centre 31 28 24 8 10 0 0 59 17 67
2018 Health care practitioners 14 54 13 4 14 0 0 69 18 28
2018 Federal regulators 25 40 14 13 8 0 0 65 21 666
2018 Compliance, inspection and enforcement 21 39 19 14 7 0 0 60 21 1456
2018 Communications or public affairs 32 42 13 8 4 0 0 75 13 89
2018 Access to information and privacy 22 71 7 0 0 0 0 93 0 13
2018 Security 20 29 20 31 0 0 0 49 31 10
2018 Science and technology 30 37 14 13 4 0 1 68 17 637
2018 Administration and operations 32 39 13 10 7 0 0 70 17 494
2018 Human resources 38 32 12 14 4 0 0 71 18 202
2018 Financial management 34 44 10 10 2 0 0 78 12 101
2018 Procurement 41 32 16 0 11 0 0 73 11 19
2018 Real property 25 52 13 2 9 0 0 77 11 37
2018 Information management 18 44 22 6 10 0 0 62 16 37
2018 Information technology 25 30 17 17 10 0 1 55 27 98
2018 Internal audit 23 55 19 0 3 0 0 78 3 31
2018 Evaluation 34 24 8 14 16 0 4 60 31 23
2018 Data sciences 40 38 12 6 3 0 0 78 9 30
2018 Policy 19 46 17 10 7 1 0 65 17 114
2018 Project management 31 44 7 9 7 1 0 76 17 64
2018 Other services to the public 39 46 6 4 5 0 0 85 9 49
2018 None of the above 29 33 14 13 11 0 0 62 24 171
2017 Client contact centre 23 50 21 2 4 0 0 73 6 79
2017 Health care practitioners 11 40 23 18 8 0 0 50 26 38
2017 Federal regulators 27 37 15 11 9 0 0 65 20 683
2017 Compliance, inspection and enforcement 22 38 21 13 6 0 0 60 19 1330
2017 Communications or public affairs 27 50 10 8 4 0 1 78 12 79
2017 Access to information and privacy 21 50 29 0 0 0 0 71 0 14
2017 Security 20 27 20 26 7 0 0 47 33 15
2017 Science and technology 32 40 14 10 4 0 1 72 14 748
2017 Administration and operations 37 40 11 8 4 0 0 77 12 539
2017 Human resources 39 36 7 12 5 0 0 76 17 197
2017 Financial management 39 46 9 5 1 0 0 85 6 108
2017 Procurement 40 40 10 5 5 0 0 80 10 20
2017 Real property 37 47 3 5 8 0 0 84 13 27
2017 Information management 38 47 13 2 0 0 0 85 2 41
2017 Information technology 28 39 15 12 6 0 0 68 18 117
2017 Internal audit 46 39 14 0 0 0 0 86 0 34
2017 Evaluation 37 37 5 15 5 0 0 74 21 19
2017 Data sciences 36 54 7 3 0 0 0 90 3 25
2017 Policy 25 39 14 15 6 1 1 64 22 155
2017 Project management 41 33 15 8 3 0 0 74 11 69
2017 Other services to the public 33 40 11 9 6 0 0 73 16 64
2017 None of the above 21 42 19 9 7 0 1 64 17 304
2014 Client contact centre 27 40 18 10 5 0 0 67 15 58
2014 Health care practitioners 11 53 18 11 7 0 0 64 18 45
2014 Federal regulators 25 37 16 15 7 1 0 62 22 765
2014 Compliance, inspection and enforcement 23 38 20 12 7 0 0 61 19 1709
2014 Communications or public affairs 39 38 10 9 4 1 0 78 12 82
2014 Access to information and privacy 20 74 0 6 0 0 0 94 6 15
2014 Security 0 71 17 0 12 0 0 71 12 11
2014 Science and technology 24 42 16 11 6 0 1 67 16 798
2014 Legal services 21 49 29 0 0 0 0 71 0 10
2014 Administration and operations 37 38 12 7 5 0 0 76 11 577
2014 Human resources 41 36 11 10 1 1 0 78 11 211
2014 Financial management 43 38 10 8 0 0 0 81 8 126
2014 Procurement 54 33 9 5 0 0 0 87 5 23
2014 Real property 24 39 17 15 6 0 0 62 21 40
2014 Materiel management 31 43 9 0 9 0 9 81 10 12
2014 Information management 45 35 11 5 3 2 0 81 8 62
2014 Information technology 21 47 19 9 4 0 0 69 13 150
2014 Internal audit 27 51 0 5 18 0 0 78 22 21
2014 Evaluation 35 28 30 0 7 0 0 63 7 14
2014 Other services to the public 31 44 12 8 5 0 0 75 13 76
2014 None of the above 26 40 18 10 5 0 0 66 16 270

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 19 36 16 13 11 5 0 58 25 55
2020 Health care practitioners 5 48 29 14 5 0 0 52 19 21
2020 Federal regulators 21 43 19 9 4 3 0 66 14 507
2020 Compliance, inspection and enforcement 18 38 24 10 5 5 0 59 16 1431
2020 Communications or public affairs 39 45 7 3 4 3 0 86 7 71
2020 Access to information and privacy 20 55 7 0 7 10 0 83 8 11
2020 Science and technology 19 43 20 11 3 3 0 64 15 534
2020 Administration and operations 32 42 16 6 1 2 1 76 7 448
2020 Human resources 32 42 18 3 1 2 1 76 5 208
2020 Financial management 20 49 18 9 1 2 0 71 11 87
2020 Procurement 22 43 5 6 0 24 0 86 7 16
2020 Real property 33 42 19 0 2 4 0 78 3 29
2020 Information management 27 40 13 13 0 6 0 72 14 43
2020 Information technology 29 42 12 10 5 2 0 74 15 127
2020 Internal audit 29 53 7 7 0 4 0 85 7 27
2020 Evaluation 28 58 14 0 0 0 0 86 0 26
2020 Data sciences 38 46 4 8 0 4 0 88 9 28
2020 Policy 20 48 18 11 3 1 0 68 14 145
2020 Project management 32 37 17 10 3 1 0 69 14 66
2020 Other services to the public 12 46 14 8 13 8 0 63 22 51
2020 None of the above 27 40 13 11 4 6 0 71 16 155
2019 Client contact centre 11 43 28 7 7 5 0 56 15 58
2019 Health care practitioners 9 42 28 9 6 6 0 54 16 32
2019 Federal regulators 18 42 19 13 6 2 0 62 19 604
2019 Compliance, inspection and enforcement 15 35 27 13 5 4 1 52 19 1370
2019 Communications or public affairs 34 38 16 9 3 0 0 72 12 87
2019 Access to information and privacy 19 33 21 13 0 7 6 60 16 15
2019 Security 0 17 34 42 8 0 0 17 50 12
2019 Science and technology 16 41 22 10 6 4 1 60 17 621
2019 Administration and operations 24 44 16 9 2 4 0 71 12 479
2019 Human resources 31 44 12 8 1 5 0 78 9 244
2019 Financial management 16 46 19 13 4 2 1 64 17 114
2019 Procurement 6 56 19 12 6 0 0 63 19 16
2019 Real property 27 51 4 4 2 4 8 88 7 37
2019 Materiel management 20 29 21 20 0 10 0 55 22 10
2019 Information management 19 49 9 11 3 8 2 75 15 56
2019 Information technology 23 35 25 10 4 3 0 60 14 109
2019 Internal audit 18 49 18 11 0 3 0 70 11 27
2019 Evaluation 29 35 18 9 3 6 0 68 13 32
2019 Data sciences 10 62 15 10 0 3 0 74 10 29
2019 Policy 16 43 23 10 5 3 0 60 16 128
2019 Project management 19 44 22 10 0 5 0 66 11 59
2019 Other services to the public 30 26 34 8 2 0 0 56 10 47
2019 None of the above 20 36 19 14 4 6 1 60 19 188
2018 Client contact centre 21 33 17 17 7 6 0 57 25 67
2018 Health care practitioners 0 40 35 14 4 7 0 43 19 28
2018 Federal regulators 14 37 26 11 9 2 0 52 21 667
2018 Compliance, inspection and enforcement 12 31 29 15 9 4 0 45 25 1460
2018 Communications or public affairs 27 41 19 8 2 1 1 70 11 89
2018 Access to information and privacy 24 30 39 7 0 0 0 54 7 13
2018 Security 0 49 41 0 10 0 0 49 10 10
2018 Science and technology 18 36 24 12 5 4 0 57 18 638
2018 Administration and operations 20 35 23 11 9 3 0 56 20 498
2018 Human resources 24 42 21 7 3 2 0 68 10 202
2018 Financial management 20 46 21 7 5 1 0 66 12 101
2018 Procurement 16 27 37 6 5 9 0 47 12 19
2018 Real property 33 35 18 2 10 2 0 69 13 38
2018 Information management 24 44 17 8 5 2 0 69 14 38
2018 Information technology 18 32 28 6 8 6 2 54 15 97
2018 Internal audit 22 21 25 19 0 13 0 49 22 31
2018 Evaluation 17 45 13 14 7 0 4 65 22 23
2018 Data sciences 22 54 21 3 0 0 0 76 3 31
2018 Policy 16 36 26 10 7 4 0 55 18 114
2018 Project management 14 41 25 8 8 6 0 58 16 63
2018 Other services to the public 21 33 31 6 3 6 0 57 10 49
2018 None of the above 18 30 23 15 10 4 0 50 25 171
2017 Client contact centre 15 37 23 12 8 5 0 55 21 79
2017 Health care practitioners 5 32 29 16 8 8 3 41 27 38
2017 Federal regulators 17 37 21 15 8 3 0 55 23 685
2017 Compliance, inspection and enforcement 12 31 26 15 9 5 0 46 26 1336
2017 Communications or public affairs 21 48 15 8 6 3 0 71 14 79
2017 Access to information and privacy 14 43 43 0 0 0 0 57 0 14
2017 Security 13 53 14 13 7 0 0 66 20 15
2017 Science and technology 19 35 21 14 7 4 1 56 22 747
2017 Administration and operations 25 38 19 10 4 3 1 66 14 539
2017 Human resources 29 38 16 9 4 4 0 70 14 198
2017 Financial management 29 41 17 7 4 2 0 72 11 108
2017 Procurement 15 55 15 15 0 0 0 70 15 20
2017 Real property 32 34 13 16 0 6 0 70 16 28
2017 Information management 29 47 15 5 2 2 0 78 7 41
2017 Information technology 25 38 17 8 7 5 0 66 16 118
2017 Internal audit 20 46 11 15 3 6 0 70 18 34
2017 Evaluation 20 50 15 15 0 0 0 70 15 20
2017 Data sciences 26 50 10 6 0 0 7 82 7 25
2017 Policy 16 38 22 13 8 3 0 56 21 155
2017 Project management 21 39 26 7 1 6 0 63 9 69
2017 Other services to the public 13 40 33 5 6 2 2 55 11 64
2017 None of the above 14 34 26 12 8 4 1 51 22 304

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 34 22 10 5 0 0 63 16 55
2020 Health care practitioners 43 14 19 14 10 0 0 57 24 21
2020 Federal regulators 36 37 11 9 6 0 0 74 15 506
2020 Compliance, inspection and enforcement 37 37 13 8 4 0 1 74 13 1433
2020 Communications or public affairs 35 42 12 7 3 0 1 78 9 70
2020 Access to information and privacy 65 17 0 0 17 0 0 83 17 11
2020 Science and technology 40 38 10 8 5 0 0 77 12 537
2020 Administration and operations 58 29 6 4 2 0 0 87 7 447
2020 Human resources 64 24 4 6 2 0 0 88 8 208
2020 Financial management 48 29 10 11 2 0 0 78 13 86
2020 Procurement 56 11 0 16 16 0 0 68 32 16
2020 Real property 59 31 4 4 2 0 0 90 6 29
2020 Information management 55 31 2 11 0 0 0 86 11 42
2020 Information technology 56 24 6 8 4 2 0 81 12 127
2020 Internal audit 53 25 11 11 0 0 0 78 11 27
2020 Evaluation 49 34 14 3 0 0 0 83 3 27
2020 Data sciences 54 24 16 7 0 0 0 77 7 28
2020 Policy 39 34 11 10 6 0 0 72 16 145
2020 Project management 51 25 9 9 6 0 0 77 15 67
2020 Other services to the public 36 29 19 6 8 0 3 67 14 50
2020 None of the above 47 27 10 11 5 0 0 74 16 153
2019 Client contact centre 29 35 17 9 10 0 0 64 19 58
2019 Health care practitioners 24 43 9 12 9 3 0 69 22 32
2019 Federal regulators 34 37 11 10 7 0 0 71 18 601
2019 Compliance, inspection and enforcement 31 36 14 11 7 0 0 67 19 1370
2019 Communications or public affairs 48 35 7 10 1 0 0 83 11 87
2019 Access to information and privacy 47 27 21 6 0 0 0 73 6 15
2019 Security 42 42 8 8 0 0 0 83 8 12
2019 Science and technology 41 37 10 8 4 0 0 78 12 621
2019 Administration and operations 52 28 9 7 4 1 0 81 11 480
2019 Human resources 67 23 4 3 2 0 0 91 6 243
2019 Financial management 43 25 12 14 5 0 1 69 19 114
2019 Procurement 31 31 19 6 12 0 0 63 18 16
2019 Real property 53 32 4 11 0 0 0 85 11 37
2019 Materiel management 40 20 30 10 0 0 0 60 10 10
2019 Information management 51 27 6 9 6 0 1 79 15 56
2019 Information technology 49 29 10 5 5 1 0 79 11 110
2019 Internal audit 46 47 7 0 0 0 0 93 0 27
2019 Evaluation 42 30 16 6 6 0 0 72 12 31
2019 Data sciences 59 32 0 6 3 0 0 90 10 29
2019 Policy 37 35 13 10 4 0 0 73 14 126
2019 Project management 56 30 2 9 3 0 0 85 12 59
2019 Other services to the public 38 37 10 10 5 0 0 75 15 47
2019 None of the above 46 28 9 8 8 0 1 75 15 187
2018 Client contact centre 31 33 9 10 15 0 2 65 25 67
2018 Health care practitioners 43 35 4 4 14 0 0 78 18 28
2018 Federal regulators 33 37 12 11 7 0 0 70 19 666
2018 Compliance, inspection and enforcement 27 38 16 11 7 0 0 65 18 1460
2018 Communications or public affairs 49 27 11 9 1 0 4 79 10 89
2018 Access to information and privacy 31 61 9 0 0 0 0 91 0 13
2018 Security 69 10 22 0 0 0 0 78 0 10
2018 Science and technology 37 35 12 10 4 1 1 73 15 640
2018 Administration and operations 46 31 10 8 5 1 0 78 12 497
2018 Human resources 56 29 5 5 5 0 0 85 10 202
2018 Financial management 45 33 11 10 2 0 0 78 12 100
2018 Procurement 62 16 11 11 0 0 0 78 11 19
2018 Real property 53 28 4 8 7 0 0 81 15 37
2018 Information management 37 39 10 5 10 0 0 75 15 38
2018 Information technology 47 34 4 7 6 0 1 82 14 98
2018 Internal audit 37 41 9 9 3 0 0 78 13 31
2018 Evaluation 47 31 9 9 4 0 0 78 13 22
2018 Data sciences 57 24 13 0 6 0 0 81 6 30
2018 Policy 45 32 7 9 6 0 1 78 15 114
2018 Project management 58 26 4 6 6 0 0 84 12 64
2018 Other services to the public 43 43 4 6 2 2 0 88 8 49
2018 None of the above 41 32 11 7 8 0 1 73 16 172
2017 Client contact centre 34 38 15 8 4 0 1 74 11 80
2017 Health care practitioners 16 32 11 26 11 2 3 50 39 38
2017 Federal regulators 31 35 11 13 10 0 0 66 23 686
2017 Compliance, inspection and enforcement 26 37 14 12 10 0 0 64 22 1331
2017 Communications or public affairs 41 36 10 7 4 1 0 78 11 78
2017 Access to information and privacy 64 28 7 0 0 0 0 93 0 14
2017 Security 40 47 0 13 0 0 0 87 13 15
2017 Science and technology 39 33 12 10 5 0 1 73 15 749
2017 Administration and operations 47 32 7 9 4 0 1 80 12 539
2017 Human resources 60 28 3 3 4 1 0 90 7 197
2017 Financial management 46 38 5 6 4 0 1 85 10 107
2017 Procurement 45 35 5 10 5 0 0 80 15 20
2017 Real property 53 29 2 10 5 0 0 82 15 28
2017 Information management 56 31 6 7 0 0 0 87 7 42
2017 Information technology 50 36 9 3 2 0 0 86 5 118
2017 Internal audit 52 37 9 3 0 0 0 89 3 34
2017 Evaluation 60 30 5 0 5 0 0 90 5 20
2017 Data sciences 39 44 13 3 0 0 0 84 3 25
2017 Policy 40 36 15 4 5 0 0 76 10 155
2017 Project management 48 28 9 9 4 0 1 78 13 69
2017 Other services to the public 38 40 3 11 8 0 0 78 19 65
2017 None of the above 31 33 15 11 10 0 0 64 21 304
2014 Client contact centre 22 21 24 21 7 4 1 45 30 59
2014 Health care practitioners 18 38 9 20 16 0 0 56 36 45
2014 Federal regulators 28 36 14 12 9 0 0 65 21 765
2014 Compliance, inspection and enforcement 27 36 14 14 9 0 0 63 23 1706
2014 Communications or public affairs 48 33 5 11 1 1 0 82 13 81
2014 Access to information and privacy 40 54 6 0 0 0 0 94 0 15
2014 Security 18 53 0 9 20 0 0 71 29 11
2014 Science and technology 34 34 14 10 7 1 0 69 17 797
2014 Legal services 21 49 29 0 0 0 0 71 0 10
2014 Administration and operations 43 33 9 8 6 0 1 77 14 578
2014 Human resources 65 23 5 4 3 0 0 88 7 211
2014 Financial management 47 36 7 5 3 0 1 84 9 126
2014 Procurement 61 26 12 0 0 0 0 88 0 23
2014 Real property 32 31 13 21 2 0 0 63 23 40
2014 Materiel management 57 18 25 0 0 0 0 75 0 12
2014 Information management 52 25 14 5 3 0 0 78 8 62
2014 Information technology 43 42 8 4 2 0 1 86 6 150
2014 Internal audit 27 32 14 9 18 0 0 60 27 21
2014 Evaluation 43 50 7 0 0 0 0 93 0 14
2014 Other services to the public 33 38 14 9 7 0 0 71 16 76
2014 None of the above 32 35 11 12 8 1 0 69 21 270

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 29 20 7 2 0 0 71 9 55
2020 Health care practitioners 43 33 19 5 0 0 0 76 5 21
2020 Federal regulators 28 35 22 7 8 0 0 63 15 506
2020 Compliance, inspection and enforcement 40 36 16 6 3 0 0 76 8 1428
2020 Communications or public affairs 35 30 17 13 4 0 0 66 17 71
2020 Access to information and privacy 32 17 30 10 10 0 0 50 20 11
2020 Science and technology 38 34 15 8 5 0 0 72 13 533
2020 Administration and operations 41 35 16 6 3 0 0 75 9 447
2020 Human resources 38 28 20 12 2 0 0 66 14 207
2020 Financial management 43 26 19 7 5 0 0 69 12 87
2020 Procurement 31 12 35 6 17 0 0 43 22 15
2020 Real property 30 37 25 9 0 0 0 67 9 29
2020 Information management 27 45 14 9 5 0 0 72 14 41
2020 Information technology 36 26 17 10 8 2 1 64 18 125
2020 Internal audit 35 36 22 7 0 0 0 71 7 27
2020 Evaluation 49 20 17 3 10 0 0 69 14 27
2020 Data sciences 39 26 21 6 4 4 0 68 10 28
2020 Policy 23 41 20 9 7 0 0 64 16 145
2020 Project management 38 28 17 9 7 0 0 66 16 67
2020 Other services to the public 39 32 10 8 8 3 0 73 17 51
2020 None of the above 43 28 20 7 2 0 0 71 9 152
2019 Client contact centre 35 52 7 5 2 0 0 87 7 58
2019 Health care practitioners 30 33 24 9 3 0 0 63 12 32
2019 Federal regulators 26 35 20 11 8 0 0 61 18 599
2019 Compliance, inspection and enforcement 35 37 18 6 3 0 0 72 10 1365
2019 Communications or public affairs 38 41 13 3 4 0 0 79 8 87
2019 Access to information and privacy 25 27 28 6 14 0 0 52 20 15
2019 Security 8 50 17 17 9 0 0 58 25 12
2019 Science and technology 42 35 13 7 3 0 0 77 10 614
2019 Administration and operations 47 33 14 5 2 0 0 80 6 475
2019 Human resources 38 31 17 9 5 0 0 69 14 241
2019 Financial management 45 28 16 8 3 0 1 73 10 115
2019 Procurement 25 31 13 25 6 0 0 56 31 16
2019 Real property 38 27 17 15 2 0 0 65 17 37
2019 Materiel management 69 10 10 10 0 0 0 80 10 10
2019 Information management 52 24 15 5 3 0 0 76 8 56
2019 Information technology 35 32 22 5 4 0 1 68 9 110
2019 Internal audit 39 21 36 4 0 0 0 60 4 27
2019 Evaluation 26 45 15 9 3 3 0 73 12 32
2019 Data sciences 44 31 19 3 3 0 0 75 6 29
2019 Policy 30 34 24 7 5 0 0 64 12 127
2019 Project management 35 29 19 10 7 0 0 64 17 58
2019 Other services to the public 39 38 15 4 0 0 4 80 4 46
2019 None of the above 39 30 20 6 4 0 1 70 9 188
2018 Client contact centre 49 27 16 3 3 0 1 77 7 67
2018 Health care practitioners 29 31 32 0 7 0 0 60 7 28
2018 Federal regulators 26 32 23 9 9 0 1 59 18 668
2018 Compliance, inspection and enforcement 32 34 21 8 4 0 0 66 13 1460
2018 Communications or public affairs 44 27 18 8 3 0 0 71 12 89
2018 Access to information and privacy 51 8 41 0 0 0 0 59 0 13
2018 Security 29 49 0 22 0 0 0 78 22 10
2018 Science and technology 36 36 15 8 5 0 0 72 13 641
2018 Administration and operations 42 33 17 5 3 0 0 75 8 498
2018 Human resources 37 23 19 13 8 0 1 60 21 203
2018 Financial management 45 29 14 6 6 0 0 75 12 101
2018 Procurement 27 32 27 15 0 0 0 58 15 19
2018 Real property 26 37 17 11 7 0 2 65 18 36
2018 Information management 31 37 13 12 3 0 3 70 16 38
2018 Information technology 39 34 10 14 1 1 1 75 15 98
2018 Internal audit 43 35 19 0 3 0 0 78 3 31
2018 Evaluation 40 39 8 4 8 0 0 79 13 23
2018 Data sciences 45 37 6 9 3 0 0 82 12 31
2018 Policy 36 29 15 12 9 0 0 64 21 114
2018 Project management 36 34 18 8 3 0 1 71 11 64
2018 Other services to the public 42 35 19 4 0 0 0 77 4 49
2018 None of the above 31 37 17 9 4 0 1 69 13 172
2017 Client contact centre 47 33 14 3 1 0 3 82 4 80
2017 Health care practitioners 26 34 26 5 5 3 0 62 11 38
2017 Federal regulators 26 33 22 11 7 0 1 59 18 686
2017 Compliance, inspection and enforcement 28 41 20 6 4 0 0 70 10 1336
2017 Communications or public affairs 40 32 17 5 4 0 1 74 9 79
2017 Access to information and privacy 36 43 14 0 7 0 0 78 7 14
2017 Security 40 27 27 6 0 0 0 68 6 15
2017 Science and technology 37 36 17 5 3 0 1 74 8 751
2017 Administration and operations 39 37 14 6 3 0 1 77 9 539
2017 Human resources 33 31 18 10 7 0 1 65 17 197
2017 Financial management 37 41 13 5 3 0 0 78 8 108
2017 Procurement 35 35 20 10 0 0 0 70 10 20
2017 Real property 19 53 7 13 5 0 3 74 19 28
2017 Information management 57 19 13 9 2 0 0 76 11 42
2017 Information technology 39 34 18 7 1 2 1 74 8 118
2017 Internal audit 52 37 5 3 0 0 3 92 3 34
2017 Evaluation 41 39 5 5 10 0 0 80 15 20
2017 Data sciences 48 36 13 0 3 0 0 84 3 25
2017 Policy 32 44 14 8 2 0 1 76 10 154
2017 Project management 30 40 17 9 4 0 0 70 13 69
2017 Other services to the public 33 40 20 3 0 3 2 76 3 65
2017 None of the above 32 36 17 7 6 1 1 69 14 304
2014 Client contact centre 31 28 28 5 7 2 0 59 12 59
2014 Health care practitioners 27 38 22 9 4 0 0 64 13 45
2014 Federal regulators 25 35 22 10 7 0 1 61 17 765
2014 Compliance, inspection and enforcement 29 40 21 6 3 0 1 69 10 1709
2014 Communications or public affairs 39 39 13 4 5 0 0 78 8 82
2014 Access to information and privacy 12 40 40 0 7 0 0 52 7 15
2014 Security 44 48 0 0 8 0 0 92 8 11
2014 Science and technology 35 37 18 6 3 0 1 73 9 798
2014 Legal services 49 31 20 0 0 0 0 80 0 10
2014 Administration and operations 41 31 19 7 2 0 0 73 8 578
2014 Human resources 40 34 14 7 3 0 1 75 10 211
2014 Financial management 38 36 16 7 2 0 0 75 9 126
2014 Procurement 37 37 18 9 0 0 0 74 9 23
2014 Real property 30 40 10 10 11 0 0 70 21 40
2014 Materiel management 25 59 7 9 0 0 0 84 9 12
2014 Information management 41 36 19 3 0 0 1 78 3 62
2014 Information technology 41 35 13 7 2 0 1 77 10 150
2014 Internal audit 19 50 18 5 9 0 0 68 13 21
2014 Evaluation 35 35 22 0 9 0 0 69 9 14
2014 Other services to the public 49 28 12 4 5 0 2 78 9 76
2014 None of the above 30 33 22 9 6 0 0 63 15 270

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 50 50 55
2020 Health care practitioners 53 47 19
2020 Federal regulators 39 61 509
2020 Compliance, inspection and enforcement 35 65 1437
2020 Communications or public affairs 37 63 71
2020 Access to information and privacy 58 42 11
2020 Science and technology 46 54 535
2020 Administration and operations 47 53 449
2020 Human resources 48 52 208
2020 Financial management 38 62 87
2020 Procurement 57 43 16
2020 Real property 31 69 29
2020 Information management 43 57 43
2020 Information technology 38 62 127
2020 Internal audit 48 52 27
2020 Evaluation 52 48 27
2020 Data sciences 49 51 28
2020 Policy 51 49 144
2020 Project management 50 50 67
2020 Other services to the public 33 67 51
2020 None of the above 38 62 152

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 31 5 6 7 4 6 80 14 55
2020 Health care practitioners 45 5 25 0 5 5 15 63 6 20
2020 Federal regulators 53 15 9 3 4 4 12 81 8 510
2020 Compliance, inspection and enforcement 43 21 13 3 3 5 12 76 8 1436
2020 Communications or public affairs 70 13 5 0 0 7 5 94 0 71
2020 Access to information and privacy 68 7 10 0 7 0 7 81 8 11
2020 Science and technology 51 25 7 4 2 3 8 86 6 536
2020 Administration and operations 62 16 6 2 2 4 9 89 4 448
2020 Human resources 74 6 5 1 1 1 12 92 2 208
2020 Financial management 54 22 9 3 3 0 8 83 7 86
2020 Procurement 38 57 0 0 0 0 5 100 0 16
2020 Real property 53 21 7 0 2 0 16 88 3 29
2020 Information management 71 15 6 2 0 5 0 91 2 43
2020 Information technology 64 14 8 0 0 8 6 91 0 127
2020 Internal audit 65 8 4 0 0 0 23 95 0 27
2020 Evaluation 66 14 3 0 0 7 10 96 0 27
2020 Data sciences 89 7 0 0 0 0 4 100 0 28
2020 Policy 67 16 3 3 1 1 9 93 4 145
2020 Project management 68 10 7 0 3 3 9 88 3 67
2020 Other services to the public 48 19 7 2 4 8 12 84 7 51
2020 None of the above 48 20 8 2 4 8 9 83 8 155

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Client contact centre 27 43 30 55
2020 Health care practitioners 14 62 24 21
2020 Federal regulators 18 42 40 509
2020 Compliance, inspection and enforcement 20 46 35 1437
2020 Communications or public affairs 25 42 33 71
2020 Access to information and privacy 17 48 35 11
2020 Science and technology 18 49 33 536
2020 Administration and operations 22 38 40 449
2020 Human resources 24 43 33 208
2020 Financial management 28 45 27 87
2020 Procurement 11 46 43 16
2020 Real property 21 49 30 29
2020 Information management 23 33 45 43
2020 Information technology 24 43 33 127
2020 Internal audit 30 34 36 27
2020 Evaluation 34 29 37 27
2020 Data sciences 26 20 54 28
2020 Policy 31 30 39 145
2020 Project management 44 23 32 67
2020 Other services to the public 22 35 44 51
2020 None of the above 22 40 38 154
2019 Client contact centre 17 44 39 58
2019 Health care practitioners 12 55 34 32
2019 Federal regulators 24 41 35 605
2019 Compliance, inspection and enforcement 21 40 39 1374
2019 Communications or public affairs 41 33 26 87
2019 Access to information and privacy 40 19 41 15
2019 Security 34 8 58 12
2019 Science and technology 20 43 38 623
2019 Administration and operations 28 31 41 480
2019 Human resources 22 41 36 243
2019 Financial management 31 36 34 115
2019 Procurement 37 38 25 16
2019 Real property 19 56 25 37
2019 Materiel management 40 20 40 10
2019 Information management 31 30 40 56
2019 Information technology 37 28 35 110
2019 Internal audit 32 29 39 27
2019 Evaluation 35 27 39 32
2019 Data sciences 43 29 29 29
2019 Policy 38 27 36 128
2019 Project management 41 29 31 59
2019 Other services to the public 19 20 61 47
2019 None of the above 23 32 45 189
2018 Client contact centre 26 48 26 67
2018 Health care practitioners 17 69 14 28
2018 Federal regulators 24 37 39 666
2018 Compliance, inspection and enforcement 19 43 38 1466
2018 Communications or public affairs 35 26 39 89
2018 Access to information and privacy 21 24 55 13
2018 Security 20 20 61 10
2018 Science and technology 18 43 39 641
2018 Administration and operations 27 30 43 500
2018 Human resources 29 34 37 202
2018 Financial management 36 39 25 100
2018 Procurement 32 31 37 19
2018 Real property 18 62 20 38
2018 Information management 25 25 49 38
2018 Information technology 30 31 39 98
2018 Internal audit 35 31 35 31
2018 Evaluation 44 21 35 23
2018 Data sciences 48 32 21 30
2018 Policy 35 26 39 114
2018 Project management 44 23 33 63
2018 Other services to the public 13 35 52 48
2018 None of the above 30 32 38 172
2017 Client contact centre 19 49 33 80
2017 Health care practitioners 18 45 37 38
2017 Federal regulators 21 41 38 685
2017 Compliance, inspection and enforcement 20 45 35 1334
2017 Communications or public affairs 41 30 29 79
2017 Access to information and privacy 36 22 43 14
2017 Security 33 14 53 15
2017 Science and technology 16 46 38 751
2017 Administration and operations 27 35 38 537
2017 Human resources 33 35 32 198
2017 Financial management 36 36 28 108
2017 Procurement 30 30 40 20
2017 Real property 23 49 28 28
2017 Information management 24 38 38 42
2017 Information technology 19 42 40 118
2017 Internal audit 20 25 55 34
2017 Evaluation 25 45 30 20
2017 Data sciences 36 29 35 25
2017 Policy 42 26 33 155
2017 Project management 33 29 38 69
2017 Other services to the public 22 50 28 65
2017 None of the above 26 40 33 304
2014 Client contact centre 22 52 26 59
2014 Health care practitioners 11 51 38 45
2014 Federal regulators 23 40 37 765
2014 Compliance, inspection and enforcement 18 46 36 1709
2014 Communications or public affairs 22 32 46 83
2014 Access to information and privacy 32 27 40 15
2014 Security 56 27 17 11
2014 Science and technology 18 45 37 798
2014 Legal services 18 23 59 10
2014 Administration and operations 27 37 36 577
2014 Human resources 32 35 33 211
2014 Financial management 27 45 28 126
2014 Procurement 42 37 22 23
2014 Real property 21 43 35 40
2014 Materiel management 35 32 32 12
2014 Information management 23 35 42 62
2014 Information technology 26 42 32 150
2014 Internal audit 36 23 41 21
2014 Evaluation 28 28 44 14
2014 Other services to the public 18 52 29 76
2014 None of the above 28 37 35 269

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Client contact centre 7 42 45 6 0 0 14
2020 Federal regulators 25 42 25 3 3 2 91
2020 Compliance, inspection and enforcement 20 42 23 7 4 3 284
2020 Communications or public affairs 0 42 42 0 16 0 19
2020 Science and technology 25 28 33 3 9 2 94
2020 Administration and operations 19 37 29 3 10 3 94
2020 Human resources 11 45 34 0 2 8 52
2020 Financial management 8 42 46 4 0 0 24
2020 Information management 23 59 19 0 0 0 10
2020 Information technology 19 45 29 0 0 6 29
2020 Evaluation 10 60 20 0 0 10 10
2020 Policy 13 39 41 4 2 0 46
2020 Project management 17 60 16 0 3 3 30
2020 Other services to the public 9 26 40 9 9 9 11
2020 None of the above 17 25 36 5 11 6 37
2019 Federal regulators 27 37 25 4 3 4 143
2019 Compliance, inspection and enforcement 17 34 30 5 10 3 280
2019 Communications or public affairs 3 16 36 0 33 13 33
2019 Science and technology 16 28 23 5 22 6 117
2019 Administration and operations 12 39 28 3 13 6 130
2019 Human resources 11 29 40 3 11 6 53
2019 Financial management 11 27 35 3 15 8 33
2019 Information management 10 34 25 0 31 0 17
2019 Information technology 7 26 43 4 20 0 41
2019 Evaluation 0 25 34 0 16 25 11
2019 Data sciences 0 29 15 0 49 7 11
2019 Policy 4 40 37 4 13 2 48
2019 Project management 8 28 52 0 8 4 24
2019 None of the above 15 19 15 6 38 7 40
2018 Client contact centre 11 26 44 0 0 19 16
2018 Federal regulators 26 34 28 7 2 3 160
2018 Compliance, inspection and enforcement 19 34 33 4 6 5 277
2018 Communications or public affairs 6 22 31 6 27 8 30
2018 Science and technology 16 33 20 6 19 5 111
2018 Administration and operations 11 32 33 4 14 6 136
2018 Human resources 14 26 43 1 9 7 60
2018 Financial management 14 24 32 7 13 11 35
2018 Information management 0 47 30 0 14 8 10
2018 Information technology 16 15 42 15 4 8 29
2018 Internal audit 18 9 54 0 9 9 11
2018 Data sciences 6 32 39 0 22 0 14
2018 Policy 18 25 44 5 2 5 40
2018 Project management 0 25 49 9 3 14 27
2018 None of the above 19 29 24 8 8 12 49
2017 Client contact centre 27 47 7 0 7 13 15
2017 Federal regulators 19 44 21 7 1 9 145
2017 Compliance, inspection and enforcement 22 38 20 8 6 5 260
2017 Communications or public affairs 6 27 52 0 12 3 31
2017 Science and technology 17 25 26 9 17 6 118
2017 Administration and operations 17 43 27 3 6 3 147
2017 Human resources 7 28 39 0 18 7 65
2017 Financial management 9 31 41 0 15 5 38
2017 Information management 19 18 45 18 0 0 10
2017 Information technology 22 39 26 4 8 0 22
2017 Data sciences 9 54 8 9 19 0 10
2017 Policy 6 23 42 4 21 3 61
2017 Project management 4 74 9 4 9 0 23
2017 Other services to the public 6 40 32 7 14 0 15
2017 None of the above 22 20 28 12 9 8 82
2014 Client contact centre 8 23 38 17 9999 15 13
2014 Federal regulators 17 44 21 13 9999 5 172
2014 Compliance, inspection and enforcement 22 41 15 13 9999 10 305
2014 Communications or public affairs 11 28 50 0 9999 11 18
2014 Science and technology 14 32 24 14 9999 16 139
2014 Administration and operations 11 36 33 9 9999 11 156
2014 Human resources 10 42 22 6 9999 19 65
2014 Financial management 16 25 47 3 9999 10 34
2014 Procurement 22 9 59 0 9999 9 10
2014 Information management 14 27 41 12 9999 6 14
2014 Information technology 15 26 28 18 9999 12 39
2014 Other services to the public 29 21 13 7 9999 30 14
2014 None of the above 14 29 35 7 9999 16 75
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 42 15 5 0 2 0 80 5 54
2020 Health care practitioners 28 57 5 5 5 0 0 86 10 21
2020 Federal regulators 46 39 10 4 2 0 0 85 6 508
2020 Compliance, inspection and enforcement 41 43 11 4 1 0 0 84 5 1432
2020 Communications or public affairs 45 46 8 0 1 0 0 91 1 71
2020 Access to information and privacy 45 30 25 0 0 0 0 75 0 11
2020 Science and technology 46 39 9 4 2 0 0 85 6 536
2020 Administration and operations 51 38 6 3 1 0 0 90 4 449
2020 Human resources 62 28 5 4 1 0 0 89 6 206
2020 Financial management 54 39 2 3 1 0 0 93 5 87
2020 Procurement 57 33 5 0 0 5 0 94 0 16
2020 Real property 37 49 7 6 0 0 0 86 6 29
2020 Information management 43 48 7 0 0 2 0 93 0 43
2020 Information technology 47 37 5 5 5 2 0 85 10 126
2020 Internal audit 56 26 11 7 0 0 0 82 7 27
2020 Evaluation 59 27 7 7 0 0 0 86 7 27
2020 Data sciences 42 48 7 4 0 0 0 89 4 28
2020 Policy 48 38 7 5 2 0 0 86 7 145
2020 Project management 46 46 3 4 0 0 0 93 4 67
2020 Other services to the public 50 30 13 8 0 0 0 80 8 51
2020 None of the above 51 29 13 2 4 1 0 81 5 152
2019 Client contact centre 33 46 15 5 2 0 0 78 7 58
2019 Health care practitioners 18 52 18 9 0 0 3 72 9 32
2019 Federal regulators 41 40 11 6 3 0 0 81 8 602
2019 Compliance, inspection and enforcement 35 43 13 6 4 0 0 78 10 1368
2019 Communications or public affairs 41 34 14 7 4 0 0 76 11 87
2019 Access to information and privacy 39 48 13 0 0 0 0 87 0 15
2019 Security 8 58 25 8 0 0 0 66 8 12
2019 Science and technology 43 38 11 5 2 0 0 81 7 620
2019 Administration and operations 42 44 8 4 2 0 0 86 7 477
2019 Human resources 54 33 5 5 3 0 0 87 8 240
2019 Financial management 35 46 10 6 3 0 1 81 9 116
2019 Procurement 38 44 13 6 0 0 0 81 6 16
2019 Real property 41 54 2 2 0 0 0 95 2 36
2019 Materiel management 50 40 10 0 0 0 0 90 0 10
2019 Information management 46 46 4 1 2 0 0 92 4 54
2019 Information technology 42 37 15 4 2 0 0 79 6 109
2019 Internal audit 21 60 15 4 0 0 0 82 4 27
2019 Evaluation 35 47 12 3 3 0 0 82 6 32
2019 Data sciences 26 64 0 10 0 0 0 90 10 28
2019 Policy 36 50 6 4 3 1 0 87 7 125
2019 Project management 39 39 10 10 2 0 0 77 12 58
2019 Other services to the public 41 30 25 4 0 0 0 71 4 47
2019 None of the above 41 39 13 5 3 0 0 80 8 186
2018 Client contact centre 42 36 16 4 1 1 0 79 6 67
2018 Health care practitioners 47 43 7 3 0 0 0 90 3 28
2018 Federal regulators 46 38 7 6 3 0 0 84 9 668
2018 Compliance, inspection and enforcement 35 44 13 6 2 0 0 79 8 1460
2018 Communications or public affairs 55 34 7 3 1 0 0 89 4 89
2018 Access to information and privacy 45 48 7 0 0 0 0 93 0 13
2018 Security 20 20 39 10 12 0 0 39 22 10
2018 Science and technology 44 43 7 5 1 0 0 87 6 639
2018 Administration and operations 36 44 12 5 3 0 0 80 8 497
2018 Human resources 46 45 4 4 1 1 0 91 5 203
2018 Financial management 39 48 11 2 0 0 0 87 2 100
2018 Procurement 43 52 5 0 0 0 0 95 0 19
2018 Real property 47 33 5 15 0 0 0 80 15 37
2018 Information management 33 44 13 8 2 0 0 77 10 37
2018 Information technology 33 40 11 8 6 1 1 75 14 97
2018 Internal audit 26 48 19 6 0 0 0 75 6 31
2018 Evaluation 46 45 4 0 4 0 0 92 4 23
2018 Data sciences 51 40 6 3 0 0 0 91 3 31
2018 Policy 42 45 3 8 3 0 0 87 11 114
2018 Project management 38 51 6 3 3 0 0 88 6 64
2018 Other services to the public 54 40 6 0 0 0 0 94 0 49
2018 None of the above 44 39 12 1 3 1 0 84 4 172
2017 Client contact centre 36 40 20 5 0 0 0 75 5 80
2017 Health care practitioners 24 52 13 8 3 0 0 76 11 37
2017 Federal regulators 42 39 9 5 4 1 0 82 9 685
2017 Compliance, inspection and enforcement 32 45 13 8 2 0 0 77 10 1334
2017 Communications or public affairs 33 44 11 6 5 0 0 77 11 79
2017 Access to information and privacy 36 50 7 7 0 0 0 86 7 14
2017 Security 14 57 6 8 14 0 0 72 22 14
2017 Science and technology 38 42 8 7 3 1 0 82 10 750
2017 Administration and operations 41 41 10 5 3 0 0 82 8 539
2017 Human resources 47 35 11 5 2 0 0 81 7 198
2017 Financial management 38 52 5 3 2 1 0 91 4 108
2017 Procurement 55 25 10 5 5 0 0 80 10 20
2017 Real property 46 39 13 3 0 0 0 84 3 27
2017 Information management 53 36 7 2 0 2 0 91 2 42
2017 Information technology 35 41 13 6 4 0 0 77 11 118
2017 Internal audit 52 37 8 0 3 0 0 89 3 34
2017 Evaluation 41 50 0 10 0 0 0 90 10 20
2017 Data sciences 22 71 7 0 0 0 0 93 0 25
2017 Policy 34 43 8 9 6 0 0 77 15 155
2017 Project management 43 45 9 1 1 0 0 88 3 69
2017 Other services to the public 31 49 12 5 3 0 0 80 7 65
2017 None of the above 32 39 13 7 8 0 1 71 15 303
2014 Client contact centre 25 53 14 5 2 2 0 79 7 59
2014 Health care practitioners 27 42 13 9 7 2 0 70 16 45
2014 Federal regulators 41 41 9 7 3 0 0 82 9 764
2014 Compliance, inspection and enforcement 36 41 14 6 3 1 0 77 9 1709
2014 Communications or public affairs 43 43 9 5 1 0 0 85 6 82
2014 Access to information and privacy 48 39 0 13 0 0 0 87 13 15
2014 Security 9 61 0 12 9 9 0 77 23 11
2014 Science and technology 35 41 13 8 2 0 0 77 10 798
2014 Legal services 21 39 31 9 0 0 0 60 9 10
2014 Administration and operations 41 42 10 5 2 1 0 83 7 578
2014 Human resources 46 39 9 3 3 0 0 85 6 210
2014 Financial management 46 38 9 4 1 2 0 86 5 126
2014 Procurement 52 44 4 0 0 0 0 96 0 23
2014 Real property 20 45 22 2 8 3 0 67 11 40
2014 Materiel management 32 59 9 0 0 0 0 91 0 12
2014 Information management 51 36 12 2 0 0 0 87 2 62
2014 Information technology 35 43 9 9 5 0 0 78 13 150
2014 Internal audit 36 32 9 14 9 0 0 69 23 21
2014 Evaluation 21 70 0 0 9 0 0 91 9 14
2014 Other services to the public 32 55 8 1 3 1 0 88 4 76
2014 None of the above 36 39 12 8 3 1 0 76 12 269

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 44 21 4 2 2 0 73 5 55
2020 Health care practitioners 9 76 9 5 0 0 0 86 5 21
2020 Federal regulators 27 42 21 8 3 1 0 69 10 506
2020 Compliance, inspection and enforcement 27 44 20 7 2 1 0 71 9 1435
2020 Communications or public affairs 32 55 11 1 0 1 0 88 1 70
2020 Access to information and privacy 10 72 10 7 0 0 0 83 7 11
2020 Science and technology 26 45 19 6 3 2 0 72 9 536
2020 Administration and operations 38 43 13 4 1 1 0 82 5 448
2020 Human resources 44 41 10 4 1 0 0 85 5 208
2020 Financial management 35 41 12 9 1 2 0 77 11 86
2020 Procurement 46 27 21 5 0 0 0 73 5 16
2020 Real property 17 55 21 4 2 0 0 73 6 29
2020 Information management 40 47 9 2 2 0 0 87 4 43
2020 Information technology 32 34 19 9 3 2 0 68 13 127
2020 Internal audit 29 30 30 11 0 0 0 59 11 27
2020 Evaluation 36 37 10 14 0 3 0 75 14 27
2020 Data sciences 25 27 37 7 0 4 0 54 7 28
2020 Policy 23 46 19 9 3 1 0 70 12 145
2020 Project management 32 42 11 9 6 0 0 74 15 67
2020 Other services to the public 27 46 19 6 0 2 0 75 6 51
2020 None of the above 28 42 16 7 4 2 1 72 11 154
2019 Client contact centre 17 54 15 7 4 3 0 73 11 58
2019 Health care practitioners 24 45 28 3 0 0 0 69 3 32
2019 Federal regulators 25 42 20 9 4 0 0 68 12 602
2019 Compliance, inspection and enforcement 22 45 20 8 3 1 0 68 12 1368
2019 Communications or public affairs 23 44 17 10 4 1 0 69 14 87
2019 Access to information and privacy 12 48 27 13 0 0 0 60 13 15
2019 Security 17 25 59 0 0 0 0 41 0 12
2019 Science and technology 26 45 17 8 3 1 0 72 11 619
2019 Administration and operations 28 47 14 8 3 0 0 75 11 477
2019 Human resources 35 44 13 6 1 0 0 79 7 244
2019 Financial management 27 47 13 8 3 2 0 75 12 116
2019 Procurement 38 44 13 0 6 0 0 81 6 16
2019 Real property 27 40 25 0 4 4 0 70 5 37
2019 Materiel management 19 50 10 10 0 10 0 77 11 10
2019 Information management 29 47 12 9 2 0 0 77 11 55
2019 Information technology 25 38 18 13 4 2 0 64 17 110
2019 Internal audit 15 52 26 8 0 0 0 67 8 27
2019 Evaluation 29 47 15 3 6 0 0 76 9 32
2019 Data sciences 18 66 16 0 0 0 0 84 0 29
2019 Policy 24 42 21 10 2 1 0 67 13 128
2019 Project management 23 53 10 11 3 0 0 76 14 59
2019 Other services to the public 27 39 25 4 2 4 0 68 6 47
2019 None of the above 26 39 20 10 2 3 1 68 12 187
2018 Client contact centre 19 40 27 13 1 0 0 59 14 67
2018 Health care practitioners 11 57 22 7 4 0 0 68 11 28
2018 Federal regulators 25 43 15 11 6 0 0 68 17 668
2018 Compliance, inspection and enforcement 22 43 19 11 4 0 0 66 15 1456
2018 Communications or public affairs 36 44 11 4 2 3 0 82 7 87
2018 Access to information and privacy 30 55 9 7 0 0 0 85 7 13
2018 Security 20 69 0 12 0 0 0 88 12 10
2018 Science and technology 27 43 18 9 3 1 0 70 12 638
2018 Administration and operations 25 46 16 8 5 0 0 71 13 495
2018 Human resources 30 44 14 8 1 2 0 76 10 202
2018 Financial management 34 45 14 7 1 0 0 79 8 100
2018 Procurement 26 47 16 6 5 0 0 73 11 19
2018 Real property 32 37 22 8 0 0 0 70 8 38
2018 Information management 30 34 9 18 5 3 0 66 24 38
2018 Information technology 12 46 20 9 6 5 1 62 16 97
2018 Internal audit 26 37 21 13 3 0 0 63 16 30
2018 Evaluation 27 57 4 8 4 0 0 83 13 23
2018 Data sciences 18 36 26 14 6 0 0 54 20 31
2018 Policy 19 52 14 8 7 0 0 70 15 112
2018 Project management 18 47 11 16 9 0 0 64 25 62
2018 Other services to the public 13 60 18 7 2 0 0 73 9 49
2018 None of the above 22 39 25 10 4 0 0 61 14 171
2017 Client contact centre 27 40 16 11 2 4 0 69 14 80
2017 Health care practitioners 13 42 21 11 13 0 0 55 24 38
2017 Federal regulators 24 41 17 12 7 0 0 65 18 684
2017 Compliance, inspection and enforcement 21 43 20 9 6 1 0 65 15 1334
2017 Communications or public affairs 23 46 15 12 4 0 0 69 16 79
2017 Access to information and privacy 21 50 29 0 0 0 0 71 0 14
2017 Security 33 33 7 21 7 0 0 66 27 15
2017 Science and technology 24 45 17 9 3 1 0 71 12 748
2017 Administration and operations 33 42 15 7 3 0 0 75 11 538
2017 Human resources 33 43 13 7 4 1 0 77 10 198
2017 Financial management 32 51 8 6 2 0 1 84 8 108
2017 Procurement 15 70 10 0 0 5 0 89 0 20
2017 Real property 42 33 19 3 3 0 0 76 5 27
2017 Information management 44 39 13 2 2 0 0 83 4 42
2017 Information technology 22 58 13 5 2 0 0 80 7 118
2017 Internal audit 32 46 8 11 0 3 0 80 12 34
2017 Evaluation 15 41 14 20 5 5 0 58 26 20
2017 Data sciences 27 48 20 6 0 0 0 74 6 25
2017 Policy 26 47 15 4 7 1 0 74 12 154
2017 Project management 23 48 23 4 1 0 0 71 6 69
2017 Other services to the public 25 44 18 9 2 2 0 70 11 65
2017 None of the above 23 35 20 12 9 0 0 58 21 304
2014 Client contact centre 20 40 27 5 3 5 0 63 9 59
2014 Health care practitioners 29 38 16 13 2 2 0 68 16 45
2014 Federal regulators 26 43 15 11 4 1 0 70 15 764
2014 Compliance, inspection and enforcement 26 44 17 8 4 1 0 71 12 1709
2014 Communications or public affairs 32 56 10 1 1 0 0 88 2 82
2014 Access to information and privacy 32 33 21 13 0 0 0 66 13 15
2014 Security 35 44 9 0 12 0 0 79 12 11
2014 Science and technology 23 45 17 10 5 1 0 68 15 798
2014 Legal services 33 46 21 0 0 0 0 79 0 10
2014 Administration and operations 34 44 12 6 2 1 0 79 9 578
2014 Human resources 39 43 11 5 1 1 0 83 7 211
2014 Financial management 45 34 6 8 3 3 0 82 12 126
2014 Procurement 39 35 22 0 0 4 0 77 0 23
2014 Real property 10 51 22 4 13 0 0 61 17 40
2014 Materiel management 16 68 0 7 9 0 0 84 16 12
2014 Information management 36 46 10 4 0 3 0 85 5 62
2014 Information technology 29 44 17 5 4 3 0 74 9 150
2014 Internal audit 31 46 0 13 9 0 0 77 23 21
2014 Evaluation 7 65 14 15 0 0 0 71 15 14
2014 Other services to the public 31 50 9 4 3 4 0 84 7 76
2014 None of the above 26 40 17 10 6 1 0 67 17 270

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 13 25 34 21 6 0 2 27 39 54
2020 Health care practitioners 10 28 33 24 5 0 0 28 38 21
2020 Federal regulators 9 26 42 16 6 0 1 23 35 509
2020 Compliance, inspection and enforcement 7 24 38 21 9 1 1 31 31 1435
2020 Communications or public affairs 10 32 18 26 13 0 0 40 42 71
2020 Access to information and privacy 0 28 38 28 7 0 0 35 28 11
2020 Science and technology 8 24 35 22 10 1 1 32 33 537
2020 Administration and operations 7 20 36 25 11 0 1 36 28 448
2020 Human resources 7 20 39 23 10 1 1 34 27 208
2020 Financial management 5 32 26 27 7 1 1 35 38 86
2020 Procurement 21 43 0 29 6 0 0 35 65 16
2020 Real property 4 22 42 22 10 0 0 32 26 29
2020 Information management 13 15 51 16 4 0 0 20 28 43
2020 Information technology 13 30 32 14 6 4 1 21 45 125
2020 Internal audit 4 34 30 25 7 0 0 32 37 27
2020 Evaluation 7 35 44 7 3 3 0 11 44 27
2020 Data sciences 4 37 27 18 14 0 0 32 40 28
2020 Policy 13 29 38 14 6 0 0 20 42 145
2020 Project management 15 28 39 12 6 0 0 19 43 66
2020 Other services to the public 12 19 35 16 8 0 9 26 35 51
2020 None of the above 6 18 34 21 17 3 1 40 25 155
2019 Client contact centre 11 27 42 10 9 0 0 20 38 58
2019 Health care practitioners 3 21 37 33 3 0 3 37 25 32
2019 Federal regulators 11 31 38 13 6 0 1 20 42 602
2019 Compliance, inspection and enforcement 9 27 36 18 7 1 1 26 37 1370
2019 Communications or public affairs 17 17 43 15 7 0 0 23 34 87
2019 Access to information and privacy 20 21 40 13 6 0 0 19 41 15
2019 Security 17 50 33 0 0 0 0 0 67 12
2019 Science and technology 8 18 40 22 10 1 1 32 27 625
2019 Administration and operations 9 23 36 21 11 0 0 31 32 480
2019 Human resources 6 21 37 26 9 0 0 35 28 242
2019 Financial management 3 24 45 18 9 0 1 28 27 116
2019 Procurement 25 25 13 25 13 0 0 38 50 16
2019 Real property 6 24 29 23 13 4 0 38 32 37
2019 Materiel management 0 50 10 20 19 0 0 40 50 10
2019 Information management 11 20 48 12 6 2 1 18 33 55
2019 Information technology 14 41 26 10 8 0 1 18 56 110
2019 Internal audit 22 32 18 21 7 0 0 28 54 27
2019 Evaluation 6 38 38 17 0 0 0 17 44 32
2019 Data sciences 3 35 34 16 12 0 0 28 38 29
2019 Policy 12 31 40 15 3 0 0 18 42 127
2019 Project management 12 48 18 14 3 0 5 18 63 59
2019 Other services to the public 8 21 36 26 9 0 0 35 29 47
2019 None of the above 13 26 36 14 9 2 0 23 40 186
2018 Client contact centre 4 34 35 16 9 0 1 25 39 66
2018 Health care practitioners 4 37 36 19 4 0 0 22 41 27
2018 Federal regulators 10 30 38 16 5 0 1 21 40 664
2018 Compliance, inspection and enforcement 8 30 34 20 6 0 1 26 39 1455
2018 Communications or public affairs 7 22 39 19 13 0 0 31 30 89
2018 Access to information and privacy 0 15 49 35 0 0 0 35 15 13
2018 Security 12 39 49 0 0 0 0 0 51 10
2018 Science and technology 8 26 35 21 9 0 1 30 34 637
2018 Administration and operations 10 24 36 20 8 1 1 28 35 497
2018 Human resources 15 26 33 17 7 1 1 24 42 203
2018 Financial management 7 29 36 12 14 1 2 26 37 100
2018 Procurement 0 36 42 16 6 0 0 22 36 19
2018 Real property 4 41 36 13 5 0 1 18 46 38
2018 Information management 14 14 46 20 2 3 0 23 29 38
2018 Information technology 13 28 42 6 8 0 2 15 42 98
2018 Internal audit 3 36 42 13 3 3 0 16 40 31
2018 Evaluation 20 27 37 8 8 0 0 17 47 23
2018 Data sciences 12 32 26 19 11 0 0 30 44 31
2018 Policy 27 29 32 8 4 0 0 13 56 113
2018 Project management 22 39 24 12 2 0 2 14 62 63
2018 Other services to the public 9 26 29 22 11 2 2 34 36 49
2018 None of the above 14 23 37 15 8 1 2 24 38 172
2017 Client contact centre 4 30 36 15 11 2 1 27 35 80
2017 Health care practitioners 14 30 31 20 0 6 0 21 47 36
2017 Federal regulators 14 25 38 15 6 0 1 22 40 684
2017 Compliance, inspection and enforcement 9 27 36 18 7 1 2 26 37 1331
2017 Communications or public affairs 11 26 37 14 10 0 3 24 38 79
2017 Access to information and privacy 7 14 28 43 7 0 0 50 21 14
2017 Security 0 46 47 0 7 0 0 7 46 15
2017 Science and technology 7 23 38 18 11 1 3 30 31 750
2017 Administration and operations 11 19 39 19 8 1 3 28 32 533
2017 Human resources 14 28 33 14 8 1 2 22 43 196
2017 Financial management 4 25 37 19 13 0 1 33 30 106
2017 Procurement 10 20 55 15 0 0 0 15 30 20
2017 Real property 8 23 36 22 11 0 0 33 31 27
2017 Information management 4 15 37 30 11 0 2 42 20 42
2017 Information technology 10 28 40 13 5 0 4 18 40 118
2017 Internal audit 6 17 40 23 15 0 0 37 23 34
2017 Evaluation 5 14 70 11 0 0 0 11 19 20
2017 Data sciences 6 19 32 32 7 0 3 40 26 25
2017 Policy 17 23 42 11 5 1 1 16 41 155
2017 Project management 10 36 35 7 10 0 1 18 47 69
2017 Other services to the public 6 23 43 17 5 2 5 23 31 65
2017 None of the above 13 26 36 12 6 2 4 20 41 304
2014 Client contact centre 3 31 33 20 11 2 0 31 35 59
2014 Health care practitioners 13 42 24 16 0 0 4 16 58 45
2014 Federal regulators 11 28 39 14 5 1 2 19 40 765
2014 Compliance, inspection and enforcement 8 28 38 17 7 0 2 24 37 1705
2014 Communications or public affairs 6 22 49 17 4 1 1 21 29 82
2014 Access to information and privacy 7 7 60 20 6 0 0 26 14 15
2014 Security 9 38 36 17 0 0 0 17 47 11
2014 Science and technology 8 27 38 18 7 1 1 26 35 796
2014 Legal services 19 41 32 0 9 0 0 9 60 10
2014 Administration and operations 8 27 35 18 9 0 3 28 36 576
2014 Human resources 10 28 42 10 9 0 1 19 38 211
2014 Financial management 4 22 36 27 9 0 2 36 27 126
2014 Procurement 12 13 56 9 5 5 0 15 27 23
2014 Real property 7 26 42 19 6 0 0 25 33 40
2014 Materiel management 17 25 31 26 0 0 0 26 43 12
2014 Information management 6 30 37 18 8 0 1 26 36 62
2014 Information technology 11 30 35 17 5 0 3 23 42 150
2014 Internal audit 8 19 32 32 9 0 0 41 27 21
2014 Evaluation 7 23 56 15 0 0 0 15 30 14
2014 Other services to the public 4 19 39 25 7 2 4 34 25 76
2014 None of the above 12 27 36 14 7 1 3 22 40 267

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 15 24 29 17 11 2 2 30 40 53
2020 Health care practitioners 9 10 33 38 10 0 0 48 19 21
2020 Federal regulators 9 20 33 25 12 1 1 38 29 507
2020 Compliance, inspection and enforcement 10 19 29 25 15 1 1 40 30 1434
2020 Communications or public affairs 1 13 28 35 21 1 0 57 15 70
2020 Access to information and privacy 0 7 25 50 17 0 0 68 7 11
2020 Science and technology 8 17 29 23 19 3 2 44 26 533
2020 Administration and operations 6 16 29 28 18 2 2 48 22 448
2020 Human resources 6 8 29 29 26 1 0 57 14 207
2020 Financial management 5 12 32 32 13 2 4 49 18 85
2020 Procurement 26 28 11 11 24 0 0 35 54 16
2020 Real property 11 15 38 17 18 0 0 36 26 29
2020 Information management 4 14 29 39 11 2 0 51 19 42
2020 Information technology 11 23 26 25 9 6 1 36 37 125
2020 Internal audit 7 22 39 21 11 0 0 32 29 27
2020 Evaluation 10 7 30 39 10 3 0 51 18 27
2020 Data sciences 19 11 31 21 18 0 0 39 30 28
2020 Policy 12 23 29 27 6 4 0 34 36 145
2020 Project management 16 20 26 26 13 0 0 39 35 65
2020 Other services to the public 12 15 22 24 16 2 10 45 31 51
2020 None of the above 15 11 24 23 19 6 2 46 28 154
2019 Client contact centre 16 29 26 23 6 0 0 29 45 58
2019 Health care practitioners 6 31 33 12 9 6 3 23 40 32
2019 Federal regulators 15 26 31 19 8 1 1 28 41 597
2019 Compliance, inspection and enforcement 17 27 28 17 9 2 1 27 45 1368
2019 Communications or public affairs 7 24 31 21 13 4 0 36 32 87
2019 Access to information and privacy 21 14 33 7 18 7 0 27 38 15
2019 Security 17 34 50 0 0 0 0 0 50 12
2019 Science and technology 12 18 26 25 17 2 1 43 31 625
2019 Administration and operations 11 23 27 22 16 1 0 38 35 476
2019 Human resources 6 15 30 26 19 3 1 47 22 242
2019 Financial management 8 19 29 28 13 3 0 41 29 115
2019 Procurement 31 19 25 13 6 6 0 20 53 16
2019 Real property 5 23 27 17 25 4 0 43 29 37
2019 Materiel management 30 30 20 20 0 0 0 20 60 10
2019 Information management 12 17 35 20 11 3 1 33 31 56
2019 Information technology 26 25 24 13 9 2 1 23 53 110
2019 Internal audit 22 29 25 14 11 0 0 24 51 27
2019 Evaluation 21 24 21 32 3 0 0 35 44 32
2019 Data sciences 16 31 22 13 15 3 0 29 49 29
2019 Policy 21 20 32 20 6 1 0 27 41 128
2019 Project management 18 28 29 14 10 2 0 25 46 59
2019 Other services to the public 6 24 27 21 20 2 0 42 31 47
2019 None of the above 12 24 28 18 12 3 2 32 38 187
2018 Client contact centre 21 29 17 18 13 0 1 32 51 67
2018 Health care practitioners 25 22 28 22 4 0 0 25 47 28
2018 Federal regulators 17 25 33 18 6 0 1 24 42 662
2018 Compliance, inspection and enforcement 18 27 27 16 8 1 2 25 47 1455
2018 Communications or public affairs 10 29 24 25 11 1 0 36 39 89
2018 Access to information and privacy 9 23 39 29 0 0 0 29 32 13
2018 Security 12 39 39 0 0 10 0 0 56 10
2018 Science and technology 13 20 23 27 15 2 1 43 33 637
2018 Administration and operations 17 23 25 21 11 2 1 33 41 495
2018 Human resources 16 24 26 19 11 2 2 31 42 201
2018 Financial management 12 21 24 22 18 0 3 41 35 100
2018 Procurement 16 11 41 16 5 11 0 24 30 19
2018 Real property 17 23 23 21 9 5 1 33 43 38
2018 Information management 15 28 40 14 2 0 0 16 43 38
2018 Information technology 25 28 28 13 4 0 3 18 54 98
2018 Internal audit 16 44 20 14 3 0 3 17 62 31
2018 Evaluation 28 18 35 11 9 0 0 19 45 22
2018 Data sciences 23 18 30 16 13 0 0 29 41 29
2018 Policy 30 25 24 13 6 1 0 20 56 114
2018 Project management 27 21 30 16 1 1 3 18 50 64
2018 Other services to the public 18 16 20 28 13 2 4 43 36 49
2018 None of the above 18 25 26 16 14 1 1 30 44 172
2017 Client contact centre 17 14 40 14 12 2 1 27 32 80
2017 Health care practitioners 24 30 33 11 0 3 0 11 55 37
2017 Federal regulators 18 25 32 14 7 1 2 22 45 687
2017 Compliance, inspection and enforcement 18 25 27 16 10 2 2 28 44 1328
2017 Communications or public affairs 14 23 30 14 10 4 5 26 41 79
2017 Access to information and privacy 8 15 46 23 8 0 0 31 23 13
2017 Security 0 47 40 7 7 0 0 13 47 15
2017 Science and technology 12 18 25 23 16 3 3 42 32 747
2017 Administration and operations 15 18 31 18 13 2 3 33 34 534
2017 Human resources 16 24 27 11 17 2 3 29 42 197
2017 Financial management 5 15 33 24 19 4 0 45 21 106
2017 Procurement 0 30 35 30 5 0 0 35 30 20
2017 Real property 8 11 26 33 22 0 0 56 18 27
2017 Information management 11 15 32 20 17 2 2 39 27 42
2017 Information technology 12 22 39 11 11 3 2 22 36 117
2017 Internal audit 3 23 28 23 21 0 3 45 26 34
2017 Evaluation 5 15 40 30 5 0 5 38 20 20
2017 Data sciences 6 16 26 25 23 3 0 50 23 25
2017 Policy 17 23 27 19 7 4 2 28 43 155
2017 Project management 15 29 26 19 12 0 0 31 43 69
2017 Other services to the public 6 30 40 12 6 0 5 20 38 65
2017 None of the above 18 24 24 19 7 3 5 29 46 305
2014 Client contact centre 11 20 34 22 7 6 0 31 33 58
2014 Health care practitioners 13 36 33 11 4 0 2 16 50 45
2014 Federal regulators 18 26 28 16 7 2 1 25 46 763
2014 Compliance, inspection and enforcement 13 26 31 17 9 2 1 27 41 1705
2014 Communications or public affairs 6 23 30 22 15 1 4 39 30 82
2014 Access to information and privacy 0 8 73 13 6 0 0 19 8 14
2014 Security 12 8 54 26 0 0 0 26 20 11
2014 Science and technology 12 23 32 20 8 3 2 30 37 792
2014 Legal services 9 43 29 10 9 0 0 19 51 10
2014 Administration and operations 10 23 33 21 10 1 2 32 34 577
2014 Human resources 10 22 31 23 10 1 3 35 33 211
2014 Financial management 2 17 32 23 21 3 2 46 20 126
2014 Procurement 9 13 21 30 23 5 0 55 23 23
2014 Real property 10 26 27 20 9 9 0 31 40 40
2014 Materiel management 18 16 41 25 0 0 0 25 34 12
2014 Information management 9 21 28 23 12 4 1 38 33 62
2014 Information technology 19 27 26 19 5 1 4 25 48 149
2014 Internal audit 13 9 50 23 5 0 0 27 22 21
2014 Evaluation 15 23 28 28 7 0 0 34 37 14
2014 Other services to the public 8 25 29 18 15 2 4 35 35 76
2014 None of the above 14 24 30 17 10 2 2 29 40 269

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 11 31 30 8 10 2 7 20 46 52
2020 Health care practitioners 28 14 33 24 0 0 0 24 43 21
2020 Federal regulators 10 24 36 20 8 1 1 28 35 506
2020 Compliance, inspection and enforcement 10 21 33 21 9 3 3 32 33 1430
2020 Communications or public affairs 9 31 31 20 8 0 1 28 41 71
2020 Access to information and privacy 17 0 30 38 15 0 0 52 17 11
2020 Science and technology 13 24 29 18 12 3 2 31 39 534
2020 Administration and operations 12 23 34 18 11 1 2 30 35 448
2020 Human resources 17 16 31 19 14 1 1 34 34 208
2020 Financial management 13 29 37 14 3 1 2 18 44 86
2020 Procurement 22 27 11 16 6 19 0 27 59 16
2020 Real property 36 15 28 12 9 0 0 21 51 29
2020 Information management 15 20 28 30 4 2 0 35 36 42
2020 Information technology 15 25 27 19 5 6 2 26 44 127
2020 Internal audit 7 34 41 14 4 0 0 18 41 27
2020 Evaluation 10 10 49 20 3 3 3 26 22 27
2020 Data sciences 19 32 24 11 11 4 0 23 53 27
2020 Policy 22 23 35 14 5 1 0 19 45 145
2020 Project management 15 26 36 15 9 0 0 23 41 66
2020 Other services to the public 16 20 21 15 16 2 10 35 40 51
2020 None of the above 14 22 24 18 18 2 2 37 38 155
2019 Client contact centre 17 35 17 17 5 7 2 24 57 58
2019 Health care practitioners 15 33 33 18 0 0 0 18 49 32
2019 Federal regulators 14 26 35 15 7 1 2 23 41 601
2019 Compliance, inspection and enforcement 13 26 31 16 8 3 2 26 41 1367
2019 Communications or public affairs 18 21 40 14 5 0 1 20 40 87
2019 Access to information and privacy 7 26 54 7 6 0 0 13 33 15
2019 Security 58 25 17 0 0 0 0 0 83 12
2019 Science and technology 14 26 27 17 11 2 2 29 42 620
2019 Administration and operations 16 27 29 19 8 1 1 28 43 480
2019 Human resources 11 23 31 16 12 5 1 30 36 243
2019 Financial management 14 28 39 16 3 0 0 19 42 116
2019 Procurement 20 33 27 0 20 0 0 20 53 15
2019 Real property 18 26 35 13 7 0 0 20 44 37
2019 Information management 8 30 32 15 9 5 1 25 41 56
2019 Information technology 24 26 30 9 6 3 2 16 53 110
2019 Internal audit 32 28 21 8 11 0 0 18 60 27
2019 Evaluation 6 39 38 18 0 0 0 18 44 32
2019 Data sciences 3 28 35 22 12 0 0 34 31 29
2019 Policy 19 26 39 11 4 1 1 15 46 128
2019 Project management 19 24 38 15 5 0 0 20 42 59
2019 Other services to the public 11 16 39 8 20 2 4 30 29 47
2019 None of the above 13 27 31 13 11 3 2 25 42 184
2018 Client contact centre 9 31 30 17 6 4 3 25 43 67
2018 Health care practitioners 22 36 30 4 4 0 4 8 61 27
2018 Federal regulators 17 28 32 15 5 2 2 20 46 663
2018 Compliance, inspection and enforcement 13 26 33 16 7 2 3 24 42 1454
2018 Communications or public affairs 9 36 33 13 5 1 2 19 47 89
2018 Access to information and privacy 0 20 46 34 0 0 0 34 20 13
2018 Security 51 39 0 10 0 0 0 10 90 10
2018 Science and technology 15 27 28 18 8 2 2 27 44 635
2018 Administration and operations 16 25 33 16 7 1 2 23 43 497
2018 Human resources 15 21 34 20 8 1 2 28 37 201
2018 Financial management 13 32 30 15 8 1 2 23 46 100
2018 Procurement 22 25 37 5 5 0 6 11 49 19
2018 Real property 29 29 23 14 5 0 0 19 58 37
2018 Information management 19 23 37 14 4 3 0 19 43 38
2018 Information technology 26 30 26 10 2 2 3 13 59 97
2018 Internal audit 16 29 41 6 7 0 0 14 45 31
2018 Evaluation 30 17 17 26 4 4 0 32 50 22
2018 Data sciences 6 46 28 3 17 0 0 20 52 31
2018 Policy 25 30 30 9 6 1 0 15 55 113
2018 Project management 20 23 34 20 2 0 2 22 44 63
2018 Other services to the public 8 17 42 14 10 2 6 27 28 48
2018 None of the above 19 22 30 11 10 3 4 22 45 173
2017 Client contact centre 12 31 27 17 6 3 4 25 46 80
2017 Health care practitioners 29 24 30 14 0 3 0 14 55 37
2017 Federal regulators 18 23 32 17 6 1 3 24 43 684
2017 Compliance, inspection and enforcement 14 24 31 16 7 4 3 26 41 1325
2017 Communications or public affairs 28 31 28 9 1 3 0 10 61 79
2017 Access to information and privacy 21 14 50 14 0 0 0 14 35 14
2017 Security 66 14 20 0 0 0 0 0 80 15
2017 Science and technology 15 24 31 14 9 4 4 24 42 748
2017 Administration and operations 14 25 32 16 7 2 4 25 41 536
2017 Human resources 11 19 35 20 10 2 3 32 32 197
2017 Financial management 16 26 32 14 11 0 1 25 42 108
2017 Procurement 15 22 42 11 10 0 0 21 37 19
2017 Real property 17 15 37 11 19 0 0 31 32 28
2017 Information management 7 6 44 20 11 0 11 35 15 41
2017 Information technology 21 34 25 11 5 3 1 17 57 118
2017 Internal audit 11 14 38 22 9 0 6 33 27 34
2017 Evaluation 5 36 49 0 10 0 0 10 40 20
2017 Data sciences 7 16 25 42 7 3 0 51 24 25
2017 Policy 19 32 28 13 3 2 4 16 54 155
2017 Project management 26 33 29 1 9 0 1 10 61 69
2017 Other services to the public 11 26 34 17 3 3 6 22 41 65
2017 None of the above 16 28 27 13 5 2 8 20 50 301
2014 Client contact centre 15 22 25 17 7 10 5 28 43 59
2014 Health care practitioners 18 29 38 9 0 2 4 9 50 45
2014 Federal regulators 24 26 28 12 6 2 3 19 52 758
2014 Compliance, inspection and enforcement 14 29 30 14 7 3 3 23 46 1699
2014 Communications or public affairs 18 23 36 12 7 0 3 20 43 81
2014 Access to information and privacy 13 20 61 6 0 0 0 6 33 15
2014 Security 56 18 26 0 0 0 0 0 74 11
2014 Science and technology 19 28 27 14 6 2 3 21 50 794
2014 Legal services 19 0 43 0 30 9 0 32 21 10
2014 Administration and operations 18 25 31 15 7 1 3 23 45 577
2014 Human resources 14 26 30 16 10 2 2 27 42 210
2014 Financial management 15 25 34 14 9 0 3 24 42 126
2014 Procurement 5 5 68 9 9 5 0 19 10 23
2014 Real property 19 25 27 12 14 0 3 26 46 40
2014 Materiel management 18 50 24 0 9 0 0 9 68 12
2014 Information management 15 30 27 11 8 3 6 20 49 62
2014 Information technology 29 29 23 13 3 1 3 16 60 150
2014 Internal audit 31 23 14 23 9 0 0 32 54 21
2014 Evaluation 15 21 30 28 7 0 0 34 36 14
2014 Other services to the public 11 20 46 8 9 3 3 19 32 75
2014 None of the above 22 22 29 14 8 2 3 23 47 269

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 3 17 33 24 13 0 9 41 22 55
2020 Health care practitioners 0 28 24 38 10 0 0 48 28 21
2020 Federal regulators 6 14 34 32 11 1 1 44 21 505
2020 Compliance, inspection and enforcement 4 7 32 38 17 1 2 56 11 1429
2020 Communications or public affairs 5 24 39 22 9 0 0 31 29 70
2020 Access to information and privacy 25 30 30 0 15 0 0 15 55 11
2020 Science and technology 3 12 32 33 16 1 1 51 16 535
2020 Administration and operations 4 12 35 33 16 0 1 49 16 445
2020 Human resources 4 14 29 33 20 0 0 53 18 208
2020 Financial management 10 18 30 30 10 1 1 41 28 84
2020 Procurement 11 21 33 11 24 0 0 35 32 16
2020 Real property 0 14 33 37 15 0 0 53 14 28
2020 Information management 9 13 25 34 17 0 2 52 23 42
2020 Information technology 8 22 29 19 16 4 2 37 32 127
2020 Internal audit 0 16 22 50 8 0 4 60 17 26
2020 Evaluation 3 14 53 24 3 3 0 28 18 27
2020 Data sciences 19 11 31 25 14 0 0 39 30 28
2020 Policy 12 25 36 19 7 1 0 26 38 145
2020 Project management 9 15 35 38 3 0 0 41 24 66
2020 Other services to the public 4 10 19 33 20 3 12 62 16 50
2020 None of the above 6 8 31 29 22 3 1 53 15 153
2019 Client contact centre 5 19 44 22 9 0 2 31 24 58
2019 Health care practitioners 3 18 46 24 9 0 0 33 21 32
2019 Federal regulators 7 15 36 30 10 0 2 41 22 602
2019 Compliance, inspection and enforcement 5 12 33 32 16 1 2 49 17 1364
2019 Communications or public affairs 5 18 39 28 8 0 1 37 24 87
2019 Access to information and privacy 21 12 53 7 6 0 0 13 34 15
2019 Security 0 37 45 18 0 0 0 18 37 11
2019 Science and technology 3 13 30 34 19 1 1 54 16 621
2019 Administration and operations 5 13 33 31 16 1 0 48 19 476
2019 Human resources 3 12 32 32 21 0 0 53 15 241
2019 Financial management 5 15 34 31 15 0 1 46 20 114
2019 Procurement 19 25 38 13 6 0 0 19 43 16
2019 Real property 2 7 31 34 26 0 0 60 9 37
2019 Materiel management 10 0 30 40 20 0 0 60 10 10
2019 Information management 8 6 24 37 22 0 4 61 14 55
2019 Information technology 10 26 22 23 16 0 2 40 37 110
2019 Internal audit 0 11 35 33 18 4 0 53 11 27
2019 Evaluation 6 9 48 26 11 0 0 38 15 32
2019 Data sciences 3 13 38 28 18 0 0 47 16 29
2019 Policy 9 23 38 23 7 0 0 30 32 127
2019 Project management 14 15 31 34 7 0 0 40 29 59
2019 Other services to the public 0 15 36 22 23 4 0 47 16 47
2019 None of the above 5 16 35 26 15 2 3 42 21 185
2018 Client contact centre 2 17 33 25 16 6 0 43 21 66
2018 Health care practitioners 4 29 30 26 7 0 4 35 34 27
2018 Federal regulators 9 16 34 29 9 1 1 40 25 664
2018 Compliance, inspection and enforcement 5 13 37 30 12 1 2 44 18 1446
2018 Communications or public affairs 3 21 42 19 15 0 0 34 24 88
2018 Access to information and privacy 0 9 63 22 0 0 7 24 9 13
2018 Security 12 10 59 20 0 0 0 20 22 10
2018 Science and technology 4 15 32 32 15 0 1 47 20 634
2018 Administration and operations 8 13 33 30 14 1 1 44 22 493
2018 Human resources 10 13 35 27 13 1 2 40 24 199
2018 Financial management 5 21 28 34 11 0 1 45 27 97
2018 Procurement 11 25 32 27 5 0 0 33 36 19
2018 Real property 8 10 42 31 9 0 0 40 18 38
2018 Information management 8 21 34 25 9 0 3 35 29 38
2018 Information technology 11 17 36 20 14 0 3 34 29 98
2018 Internal audit 3 13 42 32 10 0 0 42 16 31
2018 Evaluation 16 13 34 25 13 0 0 38 28 23
2018 Data sciences 3 14 27 45 11 0 0 56 17 31
2018 Policy 18 19 29 26 6 1 0 33 38 114
2018 Project management 11 20 44 21 3 0 0 24 32 63
2018 Other services to the public 0 15 31 35 15 0 4 52 16 48
2018 None of the above 8 17 36 17 18 1 3 37 26 173
2017 Client contact centre 6 18 25 27 15 0 9 46 27 80
2017 Health care practitioners 6 8 55 22 0 6 3 24 15 36
2017 Federal regulators 10 16 33 28 10 1 2 39 27 682
2017 Compliance, inspection and enforcement 6 14 33 30 13 1 3 46 20 1322
2017 Communications or public affairs 11 16 45 18 8 0 3 26 28 79
2017 Access to information and privacy 0 8 58 25 9 0 0 33 8 12
2017 Security 19 14 26 34 7 0 0 41 33 15
2017 Science and technology 4 10 31 31 17 2 4 52 16 744
2017 Administration and operations 6 14 36 27 12 1 4 41 21 528
2017 Human resources 9 15 28 31 15 2 1 47 25 191
2017 Financial management 4 13 37 29 16 0 1 45 17 106
2017 Procurement 0 39 30 25 5 0 0 31 39 20
2017 Real property 7 15 34 27 17 0 0 44 23 28
2017 Information management 2 17 24 26 26 0 5 55 20 42
2017 Information technology 7 18 38 23 11 1 2 36 25 118
2017 Internal audit 0 14 40 17 29 0 0 46 14 34
2017 Evaluation 10 5 31 55 0 0 0 55 15 20
2017 Data sciences 4 3 32 37 25 0 0 62 7 23
2017 Policy 15 18 30 24 11 1 2 36 34 155
2017 Project management 12 20 39 22 7 0 0 29 32 68
2017 Other services to the public 3 17 31 25 16 2 6 45 22 64
2017 None of the above 10 15 31 28 10 1 5 40 27 302
2014 Client contact centre 5 13 36 23 10 5 7 38 21 59
2014 Health care practitioners 9 20 36 22 4 2 7 29 32 45
2014 Federal regulators 9 19 31 27 10 1 2 39 29 764
2014 Compliance, inspection and enforcement 5 14 33 32 12 1 3 45 20 1700
2014 Communications or public affairs 5 18 44 28 5 0 0 33 23 82
2014 Access to information and privacy 0 43 32 19 6 0 0 25 43 15
2014 Security 0 35 47 18 0 0 0 18 35 11
2014 Science and technology 5 14 34 32 14 1 1 46 19 791
2014 Legal services 0 10 63 10 18 0 0 27 10 10
2014 Administration and operations 4 17 38 25 13 1 2 39 22 577
2014 Human resources 7 15 35 25 17 0 0 43 22 210
2014 Financial management 7 12 35 29 13 0 3 44 20 126
2014 Procurement 5 4 38 35 14 5 0 51 9 23
2014 Real property 5 23 30 27 14 0 0 42 28 40
2014 Materiel management 18 9 24 43 7 0 0 50 26 12
2014 Information management 11 13 23 31 16 2 5 51 25 60
2014 Information technology 10 17 32 26 12 1 3 39 28 149
2014 Internal audit 23 5 36 23 14 0 0 37 27 21
2014 Evaluation 9 0 43 28 20 0 0 49 9 14
2014 Other services to the public 4 7 36 29 20 0 4 52 11 75
2014 None of the above 10 15 33 25 12 2 2 39 27 266

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 32 28 19 9 0 3 29 43 55
2020 Health care practitioners 24 14 19 38 5 0 0 43 38 21
2020 Federal regulators 14 26 30 21 8 0 1 29 41 510
2020 Compliance, inspection and enforcement 10 20 32 23 12 0 2 36 31 1431
2020 Communications or public affairs 14 26 35 8 10 1 5 20 43 71
2020 Access to information and privacy 17 40 17 17 7 0 0 25 58 11
2020 Science and technology 14 21 27 21 15 1 2 37 36 534
2020 Administration and operations 7 20 29 25 17 0 2 43 27 449
2020 Human resources 13 18 27 24 17 0 0 41 31 208
2020 Financial management 12 20 27 25 13 1 2 40 32 86
2020 Procurement 48 0 17 11 24 0 0 35 48 16
2020 Real property 11 29 35 15 9 0 0 24 40 28
2020 Information management 18 16 35 16 14 0 2 30 34 42
2020 Information technology 30 15 30 12 9 2 1 22 47 125
2020 Internal audit 0 15 30 44 7 4 0 54 15 27
2020 Evaluation 14 14 27 35 7 3 0 44 28 27
2020 Data sciences 21 32 29 4 11 0 4 15 56 28
2020 Policy 22 27 29 14 4 0 3 19 51 144
2020 Project management 18 24 36 16 7 0 0 23 42 67
2020 Other services to the public 14 10 33 9 24 2 8 36 27 50
2020 None of the above 12 14 30 22 19 1 3 42 27 154
2019 Client contact centre 16 21 30 22 9 0 3 31 38 57
2019 Health care practitioners 9 42 33 15 0 0 0 15 51 32
2019 Federal regulators 21 29 29 12 6 0 2 19 51 605
2019 Compliance, inspection and enforcement 17 24 29 19 9 2 1 28 42 1368
2019 Communications or public affairs 9 27 29 25 8 0 2 34 37 87
2019 Access to information and privacy 36 20 32 12 0 0 0 12 55 15
2019 Security 58 25 17 0 0 0 0 0 83 12
2019 Science and technology 18 22 25 21 13 0 1 34 40 623
2019 Administration and operations 11 18 32 22 15 1 1 38 30 479
2019 Human resources 17 21 26 19 14 1 3 34 39 243
2019 Financial management 13 18 31 25 10 2 1 36 32 116
2019 Procurement 37 13 31 13 6 0 0 19 50 16
2019 Real property 11 18 35 10 26 0 0 36 29 37
2019 Information management 11 31 21 19 15 0 3 35 44 56
2019 Information technology 29 27 22 7 11 3 0 19 58 110
2019 Internal audit 25 18 18 21 11 0 6 35 46 27
2019 Evaluation 18 24 21 32 6 0 0 38 41 32
2019 Data sciences 0 32 49 13 6 0 0 19 32 29
2019 Policy 22 22 32 15 6 2 1 22 45 127
2019 Project management 21 28 27 12 7 2 3 19 52 58
2019 Other services to the public 10 24 28 12 24 4 0 37 34 47
2019 None of the above 13 20 23 23 14 4 3 40 35 186
2018 Client contact centre 13 31 27 12 12 1 3 25 47 67
2018 Health care practitioners 11 59 15 11 4 0 0 15 70 27
2018 Federal regulators 22 30 29 13 4 1 0 18 52 663
2018 Compliance, inspection and enforcement 20 27 28 15 7 1 1 23 48 1459
2018 Communications or public affairs 21 23 29 15 9 0 3 25 45 88
2018 Access to information and privacy 17 49 7 20 0 0 7 21 71 13
2018 Security 22 49 29 0 0 0 0 0 71 10
2018 Science and technology 20 26 26 17 10 0 2 27 46 640
2018 Administration and operations 15 23 27 20 11 1 3 32 40 498
2018 Human resources 26 21 28 15 5 2 2 21 49 201
2018 Financial management 15 25 27 20 13 0 0 33 40 100
2018 Procurement 36 16 32 11 6 0 0 16 52 19
2018 Real property 26 19 21 15 18 0 0 33 46 38
2018 Information management 15 40 26 8 11 0 0 19 55 38
2018 Information technology 31 22 29 11 5 0 2 17 54 98
2018 Internal audit 6 20 41 19 14 0 0 33 26 31
2018 Evaluation 30 4 42 4 13 0 7 18 36 23
2018 Data sciences 9 23 36 18 11 0 3 30 33 31
2018 Policy 30 25 24 10 7 2 1 18 57 114
2018 Project management 19 27 38 12 3 2 0 15 47 63
2018 Other services to the public 22 20 26 19 9 2 2 30 43 48
2018 None of the above 26 22 25 14 9 1 2 24 50 173
2017 Client contact centre 16 20 36 12 10 1 5 24 38 80
2017 Health care practitioners 30 28 31 3 6 0 3 9 60 36
2017 Federal regulators 23 27 28 14 6 0 1 20 51 684
2017 Compliance, inspection and enforcement 18 27 29 14 9 1 2 24 46 1328
2017 Communications or public affairs 13 18 33 24 8 3 3 33 32 78
2017 Access to information and privacy 8 62 23 0 8 0 0 8 69 13
2017 Security 26 41 20 7 7 0 0 14 67 15
2017 Science and technology 15 22 30 16 12 2 3 29 39 749
2017 Administration and operations 11 22 30 21 10 1 4 32 36 531
2017 Human resources 26 22 25 10 13 1 4 24 51 197
2017 Financial management 13 19 29 22 15 2 0 38 32 107
2017 Procurement 29 20 40 10 0 0 0 10 50 20
2017 Real property 10 23 42 5 14 0 6 20 35 27
2017 Information management 11 20 19 24 17 2 7 45 34 42
2017 Information technology 23 21 32 17 5 0 3 22 45 118
2017 Internal audit 3 22 34 15 23 3 0 39 26 34
2017 Evaluation 10 21 30 29 5 0 5 36 32 20
2017 Data sciences 13 13 26 13 35 0 0 48 26 25
2017 Policy 17 21 31 19 7 2 4 28 40 155
2017 Project management 20 35 19 13 10 0 3 24 57 69
2017 Other services to the public 11 29 29 15 8 0 8 25 43 65
2017 None of the above 19 21 31 15 9 1 5 25 43 302
2014 Client contact centre 15 24 30 20 7 2 2 28 41 59
2014 Health care practitioners 20 42 22 11 2 0 2 14 64 45
2014 Federal regulators 26 26 27 11 6 1 2 18 54 763
2014 Compliance, inspection and enforcement 18 28 29 16 7 1 2 24 47 1703
2014 Communications or public affairs 16 38 20 19 5 2 1 24 56 82
2014 Access to information and privacy 6 36 40 6 12 0 0 18 42 15
2014 Security 26 30 35 9 0 0 0 9 56 11
2014 Science and technology 20 28 27 15 8 1 1 23 50 795
2014 Legal services 0 23 39 10 19 0 9 32 25 10
2014 Administration and operations 18 25 30 16 8 1 3 24 44 577
2014 Human resources 20 26 28 13 9 1 3 22 49 211
2014 Financial management 18 12 28 22 15 2 4 39 31 125
2014 Procurement 9 26 30 14 14 9 0 30 37 23
2014 Real property 22 27 24 20 6 0 0 26 50 39
2014 Materiel management 34 24 9 34 0 0 0 34 57 12
2014 Information management 15 32 11 24 14 0 5 39 50 61
2014 Information technology 22 25 30 11 8 1 2 20 49 150
2014 Internal audit 18 18 35 9 14 0 5 25 38 21
2014 Evaluation 44 21 14 7 14 0 0 21 65 14
2014 Other services to the public 15 17 30 19 13 2 5 34 34 75
2014 None of the above 20 24 27 14 9 2 3 24 47 267

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 8 20 41 11 15 4 2 28 29 54
2020 Health care practitioners 5 14 24 48 9 0 0 57 19 21
2020 Federal regulators 11 16 30 29 12 1 2 41 28 506
2020 Compliance, inspection and enforcement 9 18 26 27 17 2 2 46 27 1426
2020 Communications or public affairs 8 22 24 26 13 1 6 42 33 71
2020 Access to information and privacy 0 7 35 30 28 0 0 58 7 11
2020 Science and technology 7 12 22 31 25 1 1 58 19 534
2020 Administration and operations 5 14 29 28 18 1 4 49 20 448
2020 Human resources 2 7 28 30 28 3 2 60 10 208
2020 Financial management 6 11 30 29 13 6 6 48 18 85
2020 Procurement 29 17 27 16 11 0 0 27 46 16
2020 Real property 0 11 26 35 28 0 0 63 11 29
2020 Information management 5 15 33 33 11 2 0 45 20 42
2020 Information technology 12 17 26 26 12 6 2 41 31 126
2020 Internal audit 4 4 42 32 18 0 0 50 7 27
2020 Evaluation 3 24 20 39 10 3 0 51 28 27
2020 Data sciences 14 14 27 25 16 0 4 42 30 28
2020 Policy 10 19 35 25 7 3 2 34 30 145
2020 Project management 12 20 33 27 8 0 0 35 32 66
2020 Other services to the public 10 14 16 19 25 4 12 52 28 51
2020 None of the above 8 14 26 21 22 5 4 47 24 154
2019 Client contact centre 22 22 26 20 5 2 3 27 46 57
2019 Health care practitioners 9 18 28 39 6 0 0 45 27 32
2019 Federal regulators 12 22 30 24 10 1 1 35 35 601
2019 Compliance, inspection and enforcement 14 21 25 23 12 2 2 37 37 1366
2019 Communications or public affairs 9 15 30 26 11 8 1 40 26 87
2019 Access to information and privacy 14 21 31 27 6 0 0 33 36 15
2019 Security 8 17 33 42 0 0 0 42 25 12
2019 Science and technology 8 17 22 26 22 3 2 50 26 624
2019 Administration and operations 9 17 27 26 16 3 3 44 27 478
2019 Human resources 6 13 28 32 16 3 2 50 21 241
2019 Financial management 9 20 31 24 10 5 0 36 31 115
2019 Procurement 31 31 12 19 6 0 0 25 62 16
2019 Real property 7 5 26 20 34 4 4 59 13 36
2019 Materiel management 0 10 30 10 50 0 0 60 10 10
2019 Information management 8 25 27 20 16 1 3 38 35 56
2019 Information technology 16 18 30 18 11 4 2 31 37 110
2019 Internal audit 11 21 30 21 11 0 6 34 35 27
2019 Evaluation 22 28 22 22 6 0 0 28 50 30
2019 Data sciences 19 19 19 31 13 0 0 43 37 29
2019 Policy 13 27 31 18 4 5 1 24 43 127
2019 Project management 12 20 37 17 8 2 3 27 34 59
2019 Other services to the public 12 11 21 27 20 5 2 51 26 47
2019 None of the above 9 12 25 27 17 7 4 49 23 184
2018 Client contact centre 21 23 17 26 9 4 1 36 46 66
2018 Health care practitioners 12 16 38 19 4 4 8 26 31 26
2018 Federal regulators 12 20 30 25 9 2 1 35 34 662
2018 Compliance, inspection and enforcement 13 22 28 21 12 2 2 34 37 1451
2018 Communications or public affairs 18 33 23 14 9 1 3 23 53 88
2018 Access to information and privacy 24 26 43 7 0 0 0 7 50 13
2018 Security 31 29 29 10 0 0 0 10 61 10
2018 Science and technology 8 16 23 29 19 1 3 51 25 637
2018 Administration and operations 14 21 26 23 11 2 3 36 36 496
2018 Human resources 8 12 29 31 13 4 3 47 22 201
2018 Financial management 9 21 30 19 18 0 2 38 31 100
2018 Procurement 0 26 41 16 11 0 6 29 28 19
2018 Real property 16 14 10 29 20 5 6 55 34 38
2018 Information management 10 22 38 25 2 3 0 28 32 38
2018 Information technology 14 20 24 30 9 1 2 40 35 98
2018 Internal audit 13 32 16 19 17 0 3 37 47 31
2018 Evaluation 30 13 41 8 8 0 0 17 42 23
2018 Data sciences 9 26 15 34 16 0 0 50 35 31
2018 Policy 25 19 24 15 12 3 2 28 47 112
2018 Project management 18 20 29 21 10 2 2 32 39 63
2018 Other services to the public 12 20 24 17 20 4 4 40 34 49
2018 None of the above 12 22 22 21 19 2 2 42 35 171
2017 Client contact centre 11 26 22 20 10 9 2 33 42 80
2017 Health care practitioners 19 28 33 11 3 3 3 15 50 36
2017 Federal regulators 13 17 30 26 10 2 2 38 31 685
2017 Compliance, inspection and enforcement 11 19 26 21 15 3 4 39 33 1330
2017 Communications or public affairs 14 27 31 7 8 9 5 17 47 79
2017 Access to information and privacy 15 38 23 15 8 0 0 23 54 13
2017 Security 7 27 27 33 7 0 0 40 33 15
2017 Science and technology 8 15 23 25 21 4 5 50 25 750
2017 Administration and operations 9 19 30 22 13 2 5 38 30 535
2017 Human resources 11 18 26 21 18 2 5 42 31 196
2017 Financial management 4 13 31 35 17 0 0 52 17 106
2017 Procurement 0 25 35 20 15 0 5 36 27 20
2017 Real property 10 10 7 26 30 11 6 68 23 28
2017 Information management 7 18 17 33 13 7 6 52 28 42
2017 Information technology 10 11 33 27 10 6 2 41 23 118
2017 Internal audit 3 14 28 20 26 3 6 50 18 34
2017 Evaluation 9 15 40 36 0 0 0 36 24 20
2017 Data sciences 3 3 35 13 42 0 3 57 7 25
2017 Policy 17 18 24 24 10 2 4 37 37 155
2017 Project management 9 28 26 23 10 1 1 34 39 69
2017 Other services to the public 2 23 33 18 13 2 9 35 28 65
2017 None of the above 11 19 25 19 13 3 10 37 34 303
2014 Client contact centre 14 15 26 26 10 5 5 39 32 59
2014 Health care practitioners 11 16 27 25 14 5 2 41 29 44
2014 Federal regulators 13 20 30 22 10 2 2 34 35 764
2014 Compliance, inspection and enforcement 9 17 27 26 15 2 3 44 27 1705
2014 Communications or public affairs 6 18 23 33 11 4 5 48 27 82
2014 Access to information and privacy 0 19 43 20 12 0 6 34 20 15
2014 Security 0 20 17 36 27 0 0 63 20 11
2014 Science and technology 9 14 24 29 18 3 4 50 25 793
2014 Legal services 29 0 20 23 9 0 19 39 36 10
2014 Administration and operations 8 19 26 24 15 3 5 42 30 576
2014 Human resources 5 16 26 30 16 1 7 50 22 211
2014 Financial management 3 12 23 29 24 5 5 59 16 126
2014 Procurement 9 20 34 5 23 9 0 30 32 23
2014 Real property 10 12 21 22 21 6 8 50 25 40
2014 Materiel management 9 26 43 7 0 0 15 9 41 12
2014 Information management 8 16 19 31 15 4 6 52 27 61
2014 Information technology 5 13 26 29 21 3 3 53 19 149
2014 Internal audit 13 18 32 18 19 0 0 37 31 21
2014 Evaluation 23 0 36 28 14 0 0 42 23 14
2014 Other services to the public 3 16 31 25 18 3 5 47 20 76
2014 None of the above 10 15 28 26 13 4 4 43 27 269

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 12 26 28 13 13 4 3 28 41 55
2020 Health care practitioners 9 19 33 38 0 0 0 38 28 21
2020 Federal regulators 12 21 38 17 10 1 1 28 33 509
2020 Compliance, inspection and enforcement 9 20 34 20 13 3 2 35 29 1427
2020 Communications or public affairs 9 26 29 24 8 3 1 34 36 71
2020 Access to information and privacy 7 0 72 20 0 0 0 20 7 11
2020 Science and technology 9 21 30 21 15 2 1 37 31 531
2020 Administration and operations 10 20 37 20 12 0 2 32 30 447
2020 Human resources 6 18 36 21 15 2 1 38 25 208
2020 Financial management 11 23 38 19 7 1 1 27 34 85
2020 Procurement 5 27 33 24 11 0 0 35 32 16
2020 Real property 19 24 27 22 8 0 0 30 44 28
2020 Information management 18 11 31 28 9 2 0 38 30 42
2020 Information technology 14 22 32 17 10 4 2 28 38 127
2020 Internal audit 7 27 37 22 4 4 0 26 35 27
2020 Evaluation 14 17 24 36 7 3 0 44 32 27
2020 Data sciences 22 25 24 19 7 4 0 27 48 28
2020 Policy 17 30 35 13 4 0 1 17 47 144
2020 Project management 13 35 40 5 7 0 0 12 48 66
2020 Other services to the public 13 18 28 15 12 0 14 32 35 50
2020 None of the above 13 16 33 15 16 4 3 33 31 154
2019 Client contact centre 9 34 26 16 7 6 2 25 47 57
2019 Health care practitioners 3 45 40 9 0 0 3 9 50 32
2019 Federal regulators 16 24 37 13 7 2 2 20 42 599
2019 Compliance, inspection and enforcement 12 24 34 18 9 2 2 28 37 1364
2019 Communications or public affairs 12 24 39 18 7 0 0 26 36 87
2019 Access to information and privacy 0 21 52 20 7 0 0 27 21 15
2019 Security 27 46 18 9 0 0 0 9 73 11
2019 Science and technology 13 20 26 22 14 4 2 38 34 624
2019 Administration and operations 11 26 33 19 9 1 1 29 37 478
2019 Human resources 8 16 42 15 16 3 0 32 25 242
2019 Financial management 14 21 37 20 7 2 0 27 35 114
2019 Procurement 13 12 44 19 13 0 0 31 25 16
2019 Real property 9 29 28 15 11 4 4 28 41 37
2019 Materiel management 0 41 39 0 20 0 0 20 41 10
2019 Information management 12 20 33 19 15 0 1 34 32 56
2019 Information technology 23 16 31 16 7 6 1 25 42 109
2019 Internal audit 10 36 36 3 14 0 0 18 46 27
2019 Evaluation 9 29 30 20 9 3 0 30 39 32
2019 Data sciences 13 13 49 19 6 0 0 25 25 29
2019 Policy 23 24 37 9 4 2 2 13 49 126
2019 Project management 18 23 47 7 5 0 0 12 41 59
2019 Other services to the public 2 21 46 13 12 2 4 26 24 44
2019 None of the above 9 20 33 18 13 5 2 34 31 186
2018 Client contact centre 8 24 36 19 10 1 1 30 33 67
2018 Health care practitioners 15 26 40 4 11 0 4 16 43 27
2018 Federal regulators 16 26 33 16 7 2 1 23 44 662
2018 Compliance, inspection and enforcement 9 27 33 18 9 3 2 28 38 1453
2018 Communications or public affairs 10 26 41 9 9 1 4 19 38 89
2018 Access to information and privacy 9 9 59 15 9 0 0 24 17 13
2018 Security 31 49 20 0 0 0 0 0 80 10
2018 Science and technology 13 23 31 16 12 3 2 30 38 636
2018 Administration and operations 13 24 37 14 8 3 2 23 39 498
2018 Human resources 14 23 33 19 8 1 2 28 37 202
2018 Financial management 15 25 33 14 12 0 1 27 40 100
2018 Procurement 16 15 48 16 5 0 0 21 31 19
2018 Real property 21 24 25 20 9 0 0 29 46 37
2018 Information management 17 22 40 14 4 3 0 19 40 38
2018 Information technology 20 19 37 17 0 2 4 18 42 98
2018 Internal audit 13 33 22 13 17 3 0 30 47 31
2018 Evaluation 25 17 25 17 4 11 0 24 48 23
2018 Data sciences 6 41 35 3 11 0 3 15 49 31
2018 Policy 27 22 33 10 4 4 1 14 51 114
2018 Project management 19 26 30 16 5 0 3 22 47 62
2018 Other services to the public 13 14 36 13 14 2 8 31 30 49
2018 None of the above 16 20 34 15 9 2 4 26 38 173
2017 Client contact centre 6 28 31 15 9 7 4 27 39 80
2017 Health care practitioners 30 17 31 8 0 8 6 10 55 36
2017 Federal regulators 17 23 34 15 7 2 2 24 41 683
2017 Compliance, inspection and enforcement 13 23 33 17 9 3 3 27 38 1328
2017 Communications or public affairs 22 25 30 10 10 3 1 21 49 79
2017 Access to information and privacy 14 21 29 14 22 0 0 36 36 14
2017 Security 39 33 28 0 0 0 0 0 72 15
2017 Science and technology 13 19 29 16 12 5 5 31 36 747
2017 Administration and operations 12 26 33 15 8 3 4 24 40 534
2017 Human resources 12 21 37 13 12 1 4 26 35 198
2017 Financial management 12 18 40 14 13 1 1 28 30 107
2017 Procurement 20 20 45 10 5 0 0 15 40 20
2017 Real property 17 12 21 19 19 11 0 43 33 28
2017 Information management 2 11 41 15 24 0 7 42 14 42
2017 Information technology 17 25 35 14 6 2 2 20 44 118
2017 Internal audit 6 20 34 23 17 0 0 40 26 34
2017 Evaluation 14 10 55 10 0 6 5 11 27 20
2017 Data sciences 16 10 32 6 32 3 0 40 27 25
2017 Policy 18 22 30 19 9 1 2 28 41 155
2017 Project management 9 35 33 13 9 1 0 22 44 69
2017 Other services to the public 8 25 35 17 8 0 8 27 36 65
2017 None of the above 16 21 32 11 9 4 7 22 42 301
2014 Client contact centre 14 20 25 18 7 5 12 29 40 59
2014 Health care practitioners 9 27 40 11 4 4 4 17 39 45
2014 Federal regulators 18 26 30 13 7 3 2 21 47 765
2014 Compliance, inspection and enforcement 11 23 34 17 8 4 3 27 36 1704
2014 Communications or public affairs 16 20 35 21 5 2 1 27 37 82
2014 Access to information and privacy 6 20 55 7 12 0 0 19 26 15
2014 Security 12 26 45 17 0 0 0 17 38 11
2014 Science and technology 15 23 30 16 8 4 4 26 41 796
2014 Legal services 9 21 32 10 19 0 9 32 32 10
2014 Administration and operations 15 21 34 16 9 2 4 26 38 576
2014 Human resources 10 23 34 19 7 3 4 29 35 211
2014 Financial management 7 20 37 18 8 5 4 29 30 126
2014 Procurement 5 13 39 20 18 5 0 40 19 23
2014 Real property 14 29 21 14 9 6 8 26 50 40
2014 Materiel management 34 9 31 18 0 0 9 19 47 12
2014 Information management 6 28 28 20 9 1 6 32 37 61
2014 Information technology 17 28 34 12 5 2 1 18 47 149
2014 Internal audit 13 31 18 23 14 0 0 37 44 21
2014 Evaluation 15 16 28 21 21 0 0 42 31 14
2014 Other services to the public 5 18 32 22 15 4 4 40 25 76
2014 None of the above 15 22 31 14 9 3 5 26 40 269

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 25 33 24 9 0 0 33 34 55
2020 Health care practitioners 5 14 24 53 5 0 0 57 19 21
2020 Federal regulators 10 24 39 17 9 1 1 26 34 510
2020 Compliance, inspection and enforcement 8 19 37 23 12 0 1 35 27 1432
2020 Communications or public affairs 12 9 43 26 10 0 0 36 21 71
2020 Access to information and privacy 38 30 25 7 0 0 0 7 68 11
2020 Science and technology 7 20 34 25 14 0 0 39 27 537
2020 Administration and operations 8 18 41 23 9 0 1 32 26 448
2020 Human resources 6 19 44 26 5 0 0 31 25 208
2020 Financial management 5 15 45 26 8 0 1 34 20 86
2020 Procurement 5 27 38 11 19 0 0 30 33 16
2020 Real property 0 21 27 39 12 0 0 52 21 29
2020 Information management 2 9 45 42 2 0 0 44 11 42
2020 Information technology 3 8 40 34 11 2 2 47 11 126
2020 Internal audit 7 34 41 15 4 0 0 18 41 27
2020 Evaluation 3 35 44 7 7 3 0 14 40 27
2020 Data sciences 12 18 45 18 7 0 0 25 30 28
2020 Policy 4 30 45 18 3 0 0 21 34 144
2020 Project management 9 22 38 22 10 0 0 31 31 65
2020 Other services to the public 12 14 36 14 21 0 4 36 26 50
2020 None of the above 7 20 34 21 15 1 1 37 28 155
2019 Client contact centre 10 26 30 25 9 0 0 34 36 58
2019 Health care practitioners 6 33 33 21 3 0 3 25 41 32
2019 Federal regulators 16 27 33 16 7 0 1 23 43 603
2019 Compliance, inspection and enforcement 12 23 35 21 8 1 1 29 35 1370
2019 Communications or public affairs 17 22 38 19 3 0 0 23 39 87
2019 Access to information and privacy 0 0 67 21 12 0 0 33 0 15
2019 Security 8 42 42 8 0 0 0 8 50 12
2019 Science and technology 7 17 31 25 18 1 1 44 24 624
2019 Administration and operations 11 25 33 20 10 0 0 30 37 478
2019 Human resources 14 20 32 21 12 1 1 33 35 244
2019 Financial management 11 22 38 19 9 1 0 29 33 116
2019 Procurement 6 25 25 38 6 0 0 44 31 16
2019 Real property 2 14 34 34 13 4 0 48 17 37
2019 Materiel management 30 10 39 21 0 0 0 21 40 10
2019 Information management 4 23 42 16 13 0 1 30 28 56
2019 Information technology 8 18 37 22 13 1 1 35 27 110
2019 Internal audit 10 35 29 19 7 0 0 26 45 27
2019 Evaluation 17 21 41 15 6 0 0 21 38 32
2019 Data sciences 16 28 38 19 0 0 0 19 44 29
2019 Policy 10 30 35 20 3 1 1 23 41 128
2019 Project management 15 24 32 24 5 0 0 29 39 59
2019 Other services to the public 11 19 39 10 21 0 0 31 30 47
2019 None of the above 8 17 39 19 15 2 0 35 26 187

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 21 30 20 20 4 4 2 54 25 55
2020 Health care practitioners 5 48 19 24 5 0 0 52 29 21
2020 Federal regulators 13 38 23 17 8 1 0 51 26 505
2020 Compliance, inspection and enforcement 15 34 24 18 7 2 0 50 26 1427
2020 Communications or public affairs 16 53 13 11 3 4 0 72 14 70
2020 Access to information and privacy 0 75 7 10 7 0 0 75 17 11
2020 Science and technology 16 37 23 17 5 2 0 54 22 531
2020 Administration and operations 25 44 17 10 2 1 0 70 13 445
2020 Human resources 31 40 12 13 3 1 0 72 16 206
2020 Financial management 29 37 15 16 1 1 0 67 18 85
2020 Procurement 24 33 27 11 5 0 0 57 16 16
2020 Real property 6 50 22 18 0 4 0 59 18 28
2020 Information management 25 37 16 14 7 2 0 63 21 43
2020 Information technology 21 26 23 17 11 2 0 48 28 127
2020 Internal audit 4 30 26 33 4 4 0 35 37 27
2020 Evaluation 22 27 24 17 3 7 0 53 22 27
2020 Data sciences 18 25 25 29 0 4 0 44 30 28
2020 Policy 12 37 18 22 8 3 0 51 31 144
2020 Project management 18 31 19 22 10 0 0 49 32 67
2020 Other services to the public 18 29 19 14 14 6 0 50 30 50
2020 None of the above 25 30 15 15 12 3 0 57 28 153
2019 Client contact centre 10 38 25 21 7 0 0 48 28 56
2019 Health care practitioners 6 30 21 33 9 0 0 36 42 32
2019 Federal regulators 9 29 21 26 14 1 0 39 41 600
2019 Compliance, inspection and enforcement 10 28 22 25 14 1 0 38 39 1368
2019 Communications or public affairs 15 39 17 15 8 6 0 57 24 87
2019 Access to information and privacy 6 47 14 19 6 7 0 57 28 15
2019 Security 0 17 33 25 25 0 0 17 50 12
2019 Science and technology 12 37 21 19 8 3 0 50 28 621
2019 Administration and operations 14 40 17 20 7 2 0 55 28 474
2019 Human resources 20 35 19 19 5 1 0 56 25 240
2019 Financial management 10 37 21 17 7 6 2 51 26 113
2019 Procurement 6 44 25 12 12 0 0 50 25 16
2019 Real property 15 33 22 18 8 4 0 50 27 37
2019 Materiel management 10 10 41 30 10 0 0 19 40 10
2019 Information management 10 34 29 22 2 3 0 45 25 55
2019 Information technology 17 16 22 28 15 2 0 33 44 106
2019 Internal audit 3 17 17 51 10 0 0 21 62 27
2019 Evaluation 11 27 24 23 15 0 0 38 39 32
2019 Data sciences 12 19 31 28 6 3 0 32 36 29
2019 Policy 7 25 21 29 16 1 0 33 46 127
2019 Project management 3 38 9 26 21 3 0 42 48 59
2019 Other services to the public 19 18 30 21 12 0 0 37 33 47
2019 None of the above 15 23 19 24 11 7 0 42 37 188

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 28 5 8 15 0 0 72 22 54
2020 Health care practitioners 47 29 9 10 5 0 0 76 14 21
2020 Federal regulators 44 33 9 8 5 1 0 77 13 509
2020 Compliance, inspection and enforcement 42 34 9 9 6 1 0 76 15 1433
2020 Communications or public affairs 63 24 5 1 5 1 0 88 7 70
2020 Access to information and privacy 45 38 17 0 0 0 0 83 0 11
2020 Science and technology 42 33 7 11 6 1 0 76 17 537
2020 Administration and operations 56 29 6 5 3 0 0 85 8 447
2020 Human resources 63 20 9 6 1 0 0 83 7 208
2020 Financial management 47 33 10 3 6 0 0 81 9 87
2020 Procurement 60 17 11 6 6 0 0 77 12 15
2020 Real property 44 27 15 14 0 0 0 72 14 29
2020 Information management 51 35 5 4 4 0 0 86 9 43
2020 Information technology 58 25 5 5 2 5 0 88 7 126
2020 Internal audit 47 34 12 7 0 0 0 81 7 27
2020 Evaluation 39 34 10 14 3 0 0 73 17 27
2020 Data sciences 74 19 7 0 0 0 0 93 0 28
2020 Policy 56 26 6 9 2 1 0 83 11 144
2020 Project management 60 20 4 12 3 1 0 81 15 67
2020 Other services to the public 41 21 10 10 14 4 0 65 25 51
2020 None of the above 46 24 13 7 9 1 0 70 16 154
2019 Client contact centre 37 45 7 7 4 0 0 82 11 58
2019 Health care practitioners 42 37 6 9 6 0 0 79 15 32
2019 Federal regulators 47 27 8 11 8 0 0 74 19 603
2019 Compliance, inspection and enforcement 41 33 9 10 6 1 0 74 17 1370
2019 Communications or public affairs 53 28 7 4 7 0 1 82 11 87
2019 Access to information and privacy 19 34 20 20 7 0 0 53 27 15
2019 Security 25 41 17 17 0 0 0 67 17 12
2019 Science and technology 43 31 8 10 7 0 0 74 17 624
2019 Administration and operations 49 26 8 11 5 1 0 76 16 477
2019 Human resources 59 23 6 6 4 1 0 83 11 243
2019 Financial management 42 34 11 8 5 0 0 77 13 116
2019 Procurement 31 25 6 25 12 0 0 57 37 16
2019 Real property 54 29 2 11 0 4 0 86 11 36
2019 Materiel management 50 30 0 0 20 0 0 80 20 10
2019 Information management 48 32 6 12 2 0 0 80 14 56
2019 Information technology 54 32 9 4 0 2 0 87 4 110
2019 Internal audit 53 29 11 4 3 0 0 82 7 27
2019 Evaluation 53 15 15 12 6 0 0 68 18 32
2019 Data sciences 50 25 9 13 3 0 0 75 16 29
2019 Policy 44 31 11 7 5 3 0 77 12 128
2019 Project management 46 32 4 8 8 0 2 79 17 59
2019 Other services to the public 54 25 7 6 8 0 0 78 14 47
2019 None of the above 47 24 8 10 10 1 0 72 20 187
2018 Client contact centre 41 38 8 9 3 1 0 79 12 66
2018 Health care practitioners 43 46 4 7 0 0 0 89 7 28
2018 Federal regulators 37 32 10 11 8 0 0 70 20 666
2018 Compliance, inspection and enforcement 33 36 10 11 9 1 0 70 20 1456
2018 Communications or public affairs 47 28 8 12 5 0 0 75 17 86
2018 Access to information and privacy 47 37 9 7 0 0 0 85 7 13
2018 Security 51 39 0 10 0 0 0 90 10 10
2018 Science and technology 38 33 10 12 7 0 0 72 19 636
2018 Administration and operations 39 31 8 11 10 1 0 70 21 498
2018 Human resources 48 27 9 10 5 0 0 76 15 200
2018 Financial management 39 37 9 11 3 1 0 77 14 101
2018 Procurement 44 33 6 6 12 0 0 77 17 18
2018 Real property 46 19 14 12 8 0 0 66 21 38
2018 Information management 44 23 12 10 11 0 0 68 21 38
2018 Information technology 42 35 7 5 8 1 1 79 14 98
2018 Internal audit 41 37 9 6 3 3 0 80 10 31
2018 Evaluation 41 30 17 0 13 0 0 70 13 23
2018 Data sciences 69 25 0 3 3 0 0 94 6 29
2018 Policy 51 30 6 8 3 1 0 82 11 114
2018 Project management 44 29 9 9 8 2 0 74 16 63
2018 Other services to the public 45 25 16 14 0 0 0 70 14 48
2018 None of the above 38 28 10 14 10 1 0 66 24 173
2017 Client contact centre 29 52 12 5 3 0 0 80 7 80
2017 Health care practitioners 34 42 8 13 3 0 0 76 16 38
2017 Federal regulators 40 31 9 12 7 1 0 72 19 686
2017 Compliance, inspection and enforcement 34 36 11 11 8 0 0 70 19 1335
2017 Communications or public affairs 50 26 6 14 3 1 0 77 16 79
2017 Access to information and privacy 36 43 14 0 7 0 0 79 7 14
2017 Security 53 41 0 0 7 0 0 93 7 15
2017 Science and technology 36 34 8 13 7 1 1 72 20 749
2017 Administration and operations 46 29 10 10 5 0 0 75 15 539
2017 Human resources 52 25 9 9 5 0 0 77 14 198
2017 Financial management 45 38 5 7 5 0 0 82 13 108
2017 Procurement 30 30 20 5 10 0 5 63 16 20
2017 Real property 49 28 7 11 6 0 0 76 16 28
2017 Information management 49 31 9 7 4 0 0 80 11 42
2017 Information technology 53 29 9 5 0 2 2 86 5 118
2017 Internal audit 46 31 9 14 0 0 0 77 14 34
2017 Evaluation 40 20 10 25 5 0 0 60 30 20
2017 Data sciences 46 47 0 3 3 0 0 94 6 25
2017 Policy 48 27 6 13 6 1 0 75 19 155
2017 Project management 45 25 10 16 4 0 0 70 21 69
2017 Other services to the public 47 19 16 12 6 0 0 66 19 65
2017 None of the above 34 32 10 12 9 1 1 68 22 305
2014 Client contact centre 49 26 10 8 7 0 0 76 15 59
2014 Health care practitioners 31 44 7 4 13 0 0 76 18 45
2014 Federal regulators 45 29 6 11 8 1 0 75 19 764
2014 Compliance, inspection and enforcement 40 30 9 10 9 1 0 71 20 1707
2014 Communications or public affairs 49 32 6 9 2 2 0 83 11 82
2014 Access to information and privacy 60 33 0 7 0 0 0 93 7 15
2014 Security 27 17 35 9 12 0 0 44 21 11
2014 Science and technology 39 32 10 12 6 0 1 71 19 798
2014 Legal services 32 0 39 30 0 0 0 32 30 10
2014 Administration and operations 46 29 7 10 8 1 0 75 18 578
2014 Human resources 55 24 5 10 5 1 0 80 15 211
2014 Financial management 48 34 8 7 3 0 0 81 10 126
2014 Procurement 52 26 13 0 0 4 5 86 0 23
2014 Real property 27 32 13 14 14 0 0 60 28 40
2014 Materiel management 16 18 34 25 7 0 0 34 32 12
2014 Information management 55 23 7 6 5 3 0 81 11 62
2014 Information technology 47 33 5 11 2 1 1 82 13 150
2014 Internal audit 36 23 0 23 18 0 0 59 41 21
2014 Evaluation 21 36 21 21 0 0 0 57 21 14
2014 Other services to the public 47 35 4 8 7 0 0 82 15 76
2014 None of the above 40 30 12 11 5 1 0 72 16 270

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 34 3 6 7 0 0 84 13 55
2020 Health care practitioners 48 38 5 5 5 0 0 86 10 21
2020 Federal regulators 53 30 7 8 2 0 0 83 10 508
2020 Compliance, inspection and enforcement 46 35 10 6 2 0 0 82 8 1426
2020 Communications or public affairs 65 23 7 3 1 1 0 89 4 70
2020 Access to information and privacy 25 65 0 0 10 0 0 90 10 11
2020 Science and technology 44 37 9 8 2 0 0 81 11 532
2020 Administration and operations 59 31 5 4 1 0 0 90 5 447
2020 Human resources 73 19 6 1 1 0 0 93 2 206
2020 Financial management 63 29 2 2 3 0 0 92 6 85
2020 Procurement 52 27 5 11 5 0 0 79 16 16
2020 Real property 43 32 7 14 0 4 0 78 14 29
2020 Information management 61 29 0 9 2 0 0 89 11 43
2020 Information technology 67 26 2 2 2 1 0 94 4 126
2020 Internal audit 54 34 0 12 0 0 0 88 12 27
2020 Evaluation 31 52 10 7 0 0 0 83 7 27
2020 Data sciences 67 30 4 0 0 0 0 96 0 28
2020 Policy 71 20 4 5 1 0 0 90 6 145
2020 Project management 60 22 3 9 4 1 0 83 14 66
2020 Other services to the public 42 27 12 18 2 0 0 68 20 50
2020 None of the above 52 23 11 10 4 0 0 75 14 154
2019 Client contact centre 41 43 9 5 2 0 0 84 7 58
2019 Health care practitioners 51 30 9 6 3 0 0 82 9 32
2019 Federal regulators 47 31 9 9 4 0 0 78 13 604
2019 Compliance, inspection and enforcement 41 37 9 9 3 0 0 79 12 1368
2019 Communications or public affairs 66 21 7 3 1 0 1 88 4 87
2019 Access to information and privacy 39 21 19 14 6 0 0 60 21 15
2019 Security 34 66 0 0 0 0 0 100 0 12
2019 Science and technology 44 33 8 11 4 0 0 77 15 623
2019 Administration and operations 51 33 7 6 3 0 0 83 10 478
2019 Human resources 61 26 8 3 2 0 0 88 5 244
2019 Financial management 52 34 7 5 2 0 0 86 7 114
2019 Procurement 44 6 31 12 6 0 0 50 19 16
2019 Real property 56 25 6 8 0 4 0 85 9 36
2019 Materiel management 60 10 10 0 20 0 0 70 20 10
2019 Information management 63 29 6 0 2 0 0 92 2 54
2019 Information technology 63 23 5 6 2 1 0 87 8 110
2019 Internal audit 57 32 7 0 3 0 0 89 3 27
2019 Evaluation 49 33 12 3 3 0 0 82 6 32
2019 Data sciences 50 37 6 6 0 0 0 88 6 29
2019 Policy 55 29 10 4 2 0 0 83 6 126
2019 Project management 51 27 11 7 5 0 0 77 12 59
2019 Other services to the public 56 21 12 4 6 2 0 78 10 47
2019 None of the above 50 29 8 9 3 0 1 80 12 187
2018 Client contact centre 36 50 9 3 1 0 0 86 4 65
2018 Health care practitioners 40 46 11 4 0 0 0 86 4 28
2018 Federal regulators 42 36 9 7 4 0 0 79 12 666
2018 Compliance, inspection and enforcement 37 41 10 8 3 0 0 79 11 1457
2018 Communications or public affairs 55 34 4 3 3 0 0 89 7 87
2018 Access to information and privacy 37 41 7 15 0 0 0 78 15 13
2018 Security 29 61 10 0 0 0 0 90 0 10
2018 Science and technology 41 37 8 9 4 0 0 79 13 640
2018 Administration and operations 45 33 7 11 4 0 0 78 15 498
2018 Human resources 54 35 5 4 3 0 0 89 7 200
2018 Financial management 52 41 4 3 1 0 0 92 4 101
2018 Procurement 37 36 11 6 11 0 0 73 16 19
2018 Real property 47 23 8 13 9 0 0 70 22 37
2018 Information management 57 24 8 7 4 0 0 81 11 38
2018 Information technology 44 38 7 5 4 1 1 83 10 98
2018 Internal audit 32 59 3 3 0 3 0 93 3 31
2018 Evaluation 38 42 4 4 12 0 0 80 16 23
2018 Data sciences 91 9 0 0 0 0 0 100 0 30
2018 Policy 63 26 3 5 3 0 0 89 8 114
2018 Project management 50 24 8 11 6 0 0 75 17 63
2018 Other services to the public 52 32 2 14 0 0 0 84 14 49
2018 None of the above 37 37 13 8 5 0 0 74 13 172
2017 Client contact centre 33 53 10 4 0 0 0 87 4 80
2017 Health care practitioners 29 48 13 11 0 0 0 77 11 38
2017 Federal regulators 39 39 8 9 5 0 0 78 14 681
2017 Compliance, inspection and enforcement 33 43 11 9 4 0 0 76 13 1335
2017 Communications or public affairs 54 36 1 4 4 0 1 91 8 78
2017 Access to information and privacy 50 28 22 0 0 0 0 78 0 14
2017 Security 40 46 7 7 0 0 0 87 7 15
2017 Science and technology 34 41 10 10 4 0 0 76 14 748
2017 Administration and operations 48 35 7 8 2 0 0 83 10 536
2017 Human resources 47 34 7 9 3 0 0 81 12 198
2017 Financial management 51 39 6 3 1 0 0 89 4 107
2017 Procurement 30 50 0 20 0 0 0 80 20 20
2017 Real property 49 31 15 0 5 0 0 80 5 28
2017 Information management 42 45 7 2 4 0 0 86 7 41
2017 Information technology 51 37 10 2 1 0 0 88 2 118
2017 Internal audit 54 41 3 3 0 0 0 94 3 34
2017 Evaluation 34 51 6 5 5 0 0 84 10 20
2017 Data sciences 71 17 3 10 0 0 0 87 10 25
2017 Policy 53 29 4 10 4 0 0 81 14 154
2017 Project management 39 42 3 7 9 0 0 81 16 69
2017 Other services to the public 42 35 14 5 5 0 0 77 10 64
2017 None of the above 35 42 8 11 4 0 0 77 15 305
2014 Client contact centre 37 35 15 5 7 1 0 73 12 59
2014 Health care practitioners 22 56 7 11 4 0 0 78 16 45
2014 Federal regulators 43 38 6 8 5 0 0 81 13 764
2014 Compliance, inspection and enforcement 34 44 10 9 3 0 0 78 12 1709
2014 Communications or public affairs 60 32 4 4 1 0 0 92 5 82
2014 Access to information and privacy 46 48 0 6 0 0 0 94 6 15
2014 Security 36 44 0 20 0 0 0 80 20 11
2014 Science and technology 36 43 10 7 4 0 0 79 11 798
2014 Legal services 21 29 10 31 9 0 0 50 40 10
2014 Administration and operations 45 35 7 8 4 0 0 80 12 577
2014 Human resources 59 27 4 6 3 0 0 87 9 211
2014 Financial management 55 35 5 4 2 0 0 90 6 126
2014 Procurement 56 40 4 0 0 0 0 96 0 23
2014 Real property 35 34 18 5 8 0 0 69 13 40
2014 Materiel management 25 34 9 32 0 0 0 59 32 12
2014 Information management 58 28 8 2 3 2 0 87 5 62
2014 Information technology 42 38 9 11 1 0 0 79 12 150
2014 Internal audit 32 18 13 14 23 0 0 50 37 21
2014 Evaluation 35 36 7 7 14 0 0 72 21 14
2014 Other services to the public 40 43 11 3 4 0 0 82 7 76
2014 None of the above 36 43 13 6 2 0 0 79 8 269

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 30 16 5 8 0 0 71 13 54
2020 Health care practitioners 24 62 5 0 9 0 0 86 9 21
2020 Federal regulators 42 38 11 5 3 1 0 81 8 506
2020 Compliance, inspection and enforcement 37 41 14 5 2 1 0 79 7 1421
2020 Communications or public affairs 65 22 4 7 0 1 0 89 7 71
2020 Access to information and privacy 35 48 7 0 0 0 10 92 0 11
2020 Science and technology 39 39 12 7 2 1 0 79 9 529
2020 Administration and operations 52 35 7 3 2 1 0 88 5 447
2020 Human resources 60 26 10 3 0 0 0 86 3 204
2020 Financial management 47 45 4 3 1 0 0 92 5 85
2020 Procurement 57 27 11 6 0 0 0 84 6 16
2020 Real property 48 33 9 7 2 0 0 81 10 29
2020 Information management 47 42 7 4 0 0 0 88 4 43
2020 Information technology 49 36 6 2 2 5 0 89 4 126
2020 Internal audit 47 49 0 0 4 0 0 96 4 27
2020 Evaluation 65 21 11 4 0 0 0 86 4 26
2020 Data sciences 60 26 7 7 0 0 0 86 7 28
2020 Policy 57 30 9 2 2 1 0 87 4 145
2020 Project management 60 22 13 0 5 1 0 83 5 65
2020 Other services to the public 28 37 8 17 3 5 2 70 21 49
2020 None of the above 44 30 13 5 7 1 0 74 12 155
2019 Client contact centre 26 46 22 4 2 0 0 72 6 58
2019 Health care practitioners 42 30 18 6 3 0 0 73 9 32
2019 Federal regulators 42 38 10 7 3 0 0 80 10 604
2019 Compliance, inspection and enforcement 33 43 14 6 3 1 0 77 9 1370
2019 Communications or public affairs 60 25 11 1 2 1 0 86 3 87
2019 Access to information and privacy 31 42 13 13 0 0 0 73 13 15
2019 Security 17 67 8 8 0 0 0 83 8 12
2019 Science and technology 39 39 12 7 3 1 0 78 10 624
2019 Administration and operations 44 39 8 4 3 1 0 84 8 478
2019 Human resources 57 32 7 2 1 0 0 89 3 243
2019 Financial management 40 42 10 4 2 2 0 83 7 116
2019 Procurement 38 37 25 0 0 0 0 75 0 16
2019 Real property 55 34 4 2 0 4 0 94 2 35
2019 Materiel management 60 10 0 10 20 0 0 70 30 10
2019 Information management 51 32 10 2 0 2 3 87 2 56
2019 Information technology 49 39 6 2 1 3 0 91 3 110
2019 Internal audit 56 33 7 3 0 0 0 90 3 27
2019 Evaluation 46 33 18 3 0 0 0 79 3 32
2019 Data sciences 47 46 6 0 0 0 0 94 0 29
2019 Policy 46 41 7 3 3 1 0 87 6 128
2019 Project management 46 33 7 11 3 0 0 80 14 59
2019 Other services to the public 45 29 10 6 6 4 0 77 12 47
2019 None of the above 45 31 12 6 4 1 1 77 10 187
2018 Client contact centre 29 46 19 3 1 1 0 76 4 66
2018 Health care practitioners 22 53 18 4 0 0 4 78 4 28
2018 Federal regulators 36 41 12 6 4 1 0 78 10 666
2018 Compliance, inspection and enforcement 27 45 17 7 3 1 0 73 10 1461
2018 Communications or public affairs 57 29 6 4 2 1 0 87 7 87
2018 Access to information and privacy 58 16 16 0 0 9 0 82 0 12
2018 Security 49 41 10 0 0 0 0 90 0 10
2018 Science and technology 33 44 14 6 2 1 0 78 9 641
2018 Administration and operations 38 38 12 6 5 2 0 77 11 498
2018 Human resources 49 37 9 3 2 1 0 86 5 201
2018 Financial management 36 49 10 1 1 2 1 88 2 101
2018 Procurement 32 41 22 0 6 0 0 73 6 19
2018 Real property 29 49 14 6 2 0 0 78 8 38
2018 Information management 37 44 9 8 2 0 0 81 10 38
2018 Information technology 39 38 15 2 1 3 1 81 4 98
2018 Internal audit 29 48 16 6 0 0 0 78 6 31
2018 Evaluation 45 34 0 14 7 0 0 79 21 23
2018 Data sciences 60 37 0 3 0 0 0 97 3 30
2018 Policy 53 34 8 2 2 2 0 88 4 114
2018 Project management 46 36 8 9 2 0 0 82 11 63
2018 Other services to the public 39 39 15 6 0 0 2 79 6 47
2018 None of the above 36 35 16 7 5 1 0 72 12 172

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 23 39 20 7 5 5 0 65 14 55
2020 Health care practitioners 20 60 5 15 0 0 0 80 15 20
2020 Federal regulators 32 40 17 6 4 1 0 73 10 509
2020 Compliance, inspection and enforcement 31 41 17 6 3 1 0 73 10 1432
2020 Communications or public affairs 51 41 3 3 3 0 0 92 5 69
2020 Access to information and privacy 33 58 8 0 0 0 0 92 0 10
2020 Science and technology 33 41 17 6 2 2 0 75 8 529
2020 Administration and operations 46 39 10 3 0 1 0 86 4 444
2020 Human resources 53 35 7 3 1 0 0 88 5 205
2020 Financial management 47 33 13 5 1 1 0 80 7 86
2020 Procurement 40 38 6 5 0 11 0 88 6 16
2020 Real property 31 57 6 0 2 4 0 91 3 29
2020 Information management 54 42 4 0 0 0 0 96 0 43
2020 Information technology 49 33 8 3 2 5 0 86 6 126
2020 Internal audit 34 55 7 0 0 4 0 93 0 27
2020 Evaluation 56 30 10 0 0 3 0 89 0 27
2020 Data sciences 51 34 4 0 0 11 0 96 0 28
2020 Policy 33 49 8 9 1 1 0 82 10 145
2020 Project management 39 42 11 5 3 0 0 81 8 67
2020 Other services to the public 34 30 15 6 13 2 0 65 19 51
2020 None of the above 36 35 18 6 3 3 0 73 9 152
2019 Client contact centre 21 52 18 3 4 2 0 74 7 58
2019 Health care practitioners 33 39 12 6 3 6 0 77 10 32
2019 Federal regulators 35 38 13 8 5 1 0 73 13 601
2019 Compliance, inspection and enforcement 28 43 15 8 4 1 0 72 12 1366
2019 Communications or public affairs 37 42 9 4 5 2 0 81 10 86
2019 Access to information and privacy 33 48 6 6 0 7 0 87 7 15
2019 Security 8 50 25 8 9 0 0 58 17 12
2019 Science and technology 30 45 13 5 4 2 0 77 10 623
2019 Administration and operations 43 39 8 7 2 1 0 83 9 474
2019 Human resources 52 35 9 4 1 0 0 87 4 243
2019 Financial management 35 45 14 3 3 2 0 81 5 114
2019 Procurement 44 25 6 12 13 0 0 69 25 16
2019 Real property 37 52 5 0 2 0 4 93 2 36
2019 Materiel management 30 49 10 10 0 0 0 80 10 10
2019 Information management 38 50 8 3 0 1 0 89 3 56
2019 Information technology 44 37 10 4 0 4 0 85 5 110
2019 Internal audit 25 52 8 11 0 3 0 81 11 27
2019 Evaluation 32 38 21 6 0 3 0 72 7 32
2019 Data sciences 22 49 16 6 0 6 0 76 7 29
2019 Policy 32 45 15 4 3 1 0 77 8 127
2019 Project management 30 49 8 10 0 2 0 81 11 59
2019 Other services to the public 44 26 14 6 6 4 0 73 12 46
2019 None of the above 32 41 15 8 3 0 1 74 11 187
2018 Client contact centre 38 44 14 1 3 0 0 82 4 66
2018 Health care practitioners 25 53 11 7 4 0 0 78 11 28
2018 Federal regulators 35 40 13 8 3 1 0 76 11 665
2018 Compliance, inspection and enforcement 33 41 14 7 3 1 0 75 10 1465
2018 Communications or public affairs 44 45 5 3 2 1 0 89 6 89
2018 Access to information and privacy 59 35 7 0 0 0 0 93 0 13
2018 Science and technology 40 41 12 5 2 1 0 82 6 637
2018 Administration and operations 44 34 12 6 3 2 0 79 9 500
2018 Human resources 47 40 8 3 1 1 0 88 4 203
2018 Financial management 44 42 10 2 1 1 0 87 3 100
2018 Procurement 36 37 16 6 5 0 0 73 11 19
2018 Real property 51 35 10 4 0 0 0 86 4 37
2018 Information management 64 17 8 6 4 0 0 82 10 38
2018 Information technology 36 47 7 3 1 5 1 88 5 96
2018 Internal audit 25 52 16 3 0 3 0 80 3 31
2018 Evaluation 62 27 4 3 4 0 0 88 7 23
2018 Data sciences 33 56 0 3 0 8 0 97 3 31
2018 Policy 34 46 9 5 5 1 0 81 10 111
2018 Project management 35 41 8 12 3 1 0 77 15 64
2018 Other services to the public 47 33 10 6 2 2 0 82 8 49
2018 None of the above 37 40 11 9 3 0 0 77 12 173
2017 Client contact centre 31 47 14 3 2 4 0 81 5 80
2017 Health care practitioners 24 48 13 8 3 5 0 75 11 38
2017 Federal regulators 35 41 13 5 5 1 0 76 10 687
2017 Compliance, inspection and enforcement 31 41 15 7 3 2 0 74 11 1331
2017 Communications or public affairs 25 59 6 5 1 4 0 87 6 79
2017 Access to information and privacy 43 50 7 0 0 0 0 93 0 14
2017 Security 13 60 7 13 7 0 0 74 20 15
2017 Science and technology 34 43 11 6 2 2 0 80 8 751
2017 Administration and operations 45 39 9 3 3 1 0 85 6 537
2017 Human resources 50 35 9 2 2 1 1 87 4 197
2017 Financial management 46 41 6 1 3 2 1 90 4 107
2017 Procurement 40 40 5 10 5 0 0 80 15 20
2017 Real property 48 36 13 2 0 0 0 84 2 28
2017 Information management 63 32 2 2 0 0 0 95 2 42
2017 Information technology 43 42 8 2 0 5 0 89 3 118
2017 Internal audit 37 39 12 9 0 3 0 79 9 34
2017 Evaluation 40 40 5 5 5 5 0 85 10 20
2017 Data sciences 36 51 3 10 0 0 0 87 10 25
2017 Policy 36 41 9 9 2 2 0 79 11 155
2017 Project management 43 39 10 7 0 0 0 83 7 69
2017 Other services to the public 34 48 12 2 5 0 0 82 6 65
2017 None of the above 32 41 16 7 2 2 0 74 10 303
2014 Client contact centre 27 43 17 7 3 3 0 72 10 59
2014 Health care practitioners 27 53 7 7 4 2 0 82 11 45
2014 Federal regulators 43 37 10 5 3 2 0 82 8 765
2014 Compliance, inspection and enforcement 36 39 13 7 4 2 0 76 10 1708
2014 Communications or public affairs 45 42 7 5 1 0 0 87 6 83
2014 Access to information and privacy 60 33 0 7 0 0 0 93 7 15
2014 Security 9 62 8 0 12 9 0 78 13 11
2014 Science and technology 38 42 9 6 2 3 0 82 8 798
2014 Legal services 42 49 9 0 0 0 0 91 0 10
2014 Administration and operations 53 32 8 4 2 1 0 86 6 577
2014 Human resources 58 32 5 5 0 0 0 89 6 211
2014 Financial management 59 28 7 5 0 1 0 88 5 126
2014 Procurement 61 22 13 0 0 4 0 86 0 23
2014 Real property 35 49 13 3 0 0 0 85 3 40
2014 Materiel management 25 50 16 9 0 0 0 75 9 12
2014 Information management 60 36 3 0 0 1 0 97 0 62
2014 Information technology 52 37 8 1 1 2 0 90 1 150
2014 Internal audit 27 51 9 0 9 4 0 81 9 21
2014 Evaluation 28 42 22 0 0 7 0 76 0 14
2014 Other services to the public 46 34 13 1 4 1 0 81 5 76
2014 None of the above 45 33 14 4 2 2 0 79 6 270

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 48 7 2 12 3 0 79 14 55
2020 Health care practitioners 38 48 9 0 5 0 0 86 5 21
2020 Federal regulators 36 37 17 3 3 3 0 76 6 505
2020 Compliance, inspection and enforcement 38 40 13 3 3 3 0 80 6 1432
2020 Communications or public affairs 46 36 8 3 1 5 0 87 4 68
2020 Access to information and privacy 38 42 0 10 0 10 0 89 11 11
2020 Science and technology 38 38 14 5 2 3 0 78 7 533
2020 Administration and operations 50 34 10 3 1 2 0 86 4 447
2020 Human resources 53 31 8 4 2 1 0 86 6 207
2020 Financial management 45 33 10 1 3 7 0 84 5 87
2020 Procurement 51 16 16 0 0 16 0 81 0 16
2020 Real property 37 43 14 0 2 4 0 83 3 29
2020 Information management 56 33 7 0 0 4 0 93 0 43
2020 Information technology 49 27 12 2 2 9 0 83 4 127
2020 Internal audit 37 48 12 4 0 0 0 85 4 25
2020 Evaluation 53 34 10 0 0 3 0 89 0 27
2020 Data sciences 48 38 11 0 0 4 0 89 0 28
2020 Policy 35 38 13 7 3 3 0 75 11 144
2020 Project management 43 44 9 3 1 0 0 87 4 67
2020 Other services to the public 33 29 26 2 0 7 2 69 2 51
2020 None of the above 40 34 11 5 6 3 0 77 11 155
2019 Client contact centre 24 45 13 10 7 0 0 69 17 58
2019 Health care practitioners 34 44 10 9 3 0 0 78 13 31
2019 Federal regulators 43 36 12 5 2 1 1 81 7 599
2019 Compliance, inspection and enforcement 36 39 14 4 3 3 1 78 8 1364
2019 Communications or public affairs 36 37 16 3 3 4 0 76 7 86
2019 Access to information and privacy 53 28 6 6 0 7 0 87 6 15
2019 Security 33 42 17 8 0 0 0 75 8 12
2019 Science and technology 39 40 12 4 3 3 0 81 7 620
2019 Administration and operations 50 32 11 4 2 1 0 83 6 478
2019 Human resources 60 31 5 2 1 0 0 92 3 242
2019 Financial management 39 39 15 3 2 3 0 80 4 114
2019 Procurement 38 31 19 0 0 12 0 79 0 16
2019 Real property 41 44 11 0 0 0 4 89 0 37
2019 Materiel management 40 29 30 0 0 0 0 70 0 10
2019 Information management 36 51 8 0 4 0 0 87 4 56
2019 Information technology 45 31 16 2 0 6 0 81 2 110
2019 Internal audit 50 36 11 0 3 0 0 86 3 27
2019 Evaluation 43 36 18 0 0 3 0 82 0 32
2019 Data sciences 25 53 13 0 0 6 3 86 0 29
2019 Policy 39 41 11 0 4 5 0 84 4 128
2019 Project management 38 41 12 7 0 2 0 80 8 58
2019 Other services to the public 52 26 11 4 4 4 0 81 8 47
2019 None of the above 41 32 14 5 2 5 1 77 7 188
2018 Client contact centre 39 48 5 4 1 3 0 89 5 67
2018 Health care practitioners 36 46 7 11 0 0 0 82 11 28
2018 Federal regulators 42 37 13 4 4 1 0 79 8 667
2018 Compliance, inspection and enforcement 37 40 13 4 4 1 0 79 8 1460
2018 Communications or public affairs 42 37 8 5 1 6 0 85 7 89
2018 Access to information and privacy 61 22 17 0 0 0 0 83 0 13
2018 Security 29 20 41 10 0 0 0 49 10 10
2018 Science and technology 40 37 14 4 1 3 0 80 5 638
2018 Administration and operations 44 35 11 4 3 2 0 81 7 499
2018 Human resources 52 34 9 2 0 2 1 89 2 203
2018 Financial management 50 34 10 3 1 2 0 86 4 100
2018 Procurement 36 32 16 6 5 5 0 72 11 19
2018 Real property 44 38 18 0 0 0 0 82 0 38
2018 Information management 48 18 20 2 6 6 0 70 9 38
2018 Information technology 31 41 14 2 0 11 1 82 3 97
2018 Internal audit 48 43 3 0 3 3 0 94 3 31
2018 Evaluation 55 33 8 4 0 0 0 87 4 23
2018 Data sciences 39 53 5 0 0 3 0 95 0 31
2018 Policy 38 43 10 2 4 3 0 84 6 113
2018 Project management 26 42 17 11 2 3 0 70 13 62
2018 Other services to the public 41 43 10 6 0 0 0 84 6 49
2018 None of the above 41 36 16 3 2 3 0 79 5 173
2017 Client contact centre 32 44 13 3 2 6 0 81 5 80
2017 Health care practitioners 21 40 26 5 0 8 0 66 6 38
2017 Federal regulators 40 34 15 4 4 2 0 77 8 687
2017 Compliance, inspection and enforcement 35 39 16 4 4 2 0 76 7 1334
2017 Communications or public affairs 41 42 9 4 1 4 0 86 5 79
2017 Access to information and privacy 50 43 7 0 0 0 0 93 0 14
2017 Security 33 54 13 0 0 0 0 87 0 15
2017 Science and technology 36 41 14 4 3 3 0 79 7 746
2017 Administration and operations 48 34 12 3 3 1 0 82 6 539
2017 Human resources 52 33 12 1 1 0 1 86 2 197
2017 Financial management 45 36 10 3 3 3 0 83 6 108
2017 Procurement 35 25 30 5 0 5 0 63 5 20
2017 Real property 45 32 16 7 0 0 0 76 7 28
2017 Information management 61 26 9 0 0 4 0 91 0 42
2017 Information technology 41 45 6 2 1 6 0 91 3 118
2017 Internal audit 43 43 6 0 3 6 0 91 3 34
2017 Evaluation 20 55 15 5 5 0 0 75 10 20
2017 Data sciences 30 56 7 0 3 3 0 90 4 25
2017 Policy 42 37 12 4 2 3 0 82 6 154
2017 Project management 47 40 9 1 3 0 0 87 4 69
2017 Other services to the public 34 46 14 4 2 0 0 80 6 65
2017 None of the above 37 35 15 6 3 3 2 76 9 303
2014 Client contact centre 34 34 17 5 4 3 3 73 9 59
2014 Health care practitioners 27 44 13 7 4 2 2 74 12 45
2014 Federal regulators 50 30 12 3 3 2 0 82 6 765
2014 Compliance, inspection and enforcement 42 36 13 3 3 3 0 81 6 1709
2014 Communications or public affairs 52 31 14 1 0 1 0 84 1 83
2014 Access to information and privacy 74 19 7 0 0 0 0 93 0 15
2014 Security 36 27 25 0 12 0 0 63 12 11
2014 Science and technology 41 38 11 3 2 3 1 83 6 798
2014 Legal services 52 20 28 0 0 0 0 72 0 10
2014 Administration and operations 55 31 8 2 2 2 0 88 4 577
2014 Human resources 63 26 6 4 0 1 0 90 4 211
2014 Financial management 58 29 7 4 2 2 0 88 5 126
2014 Procurement 61 9 9 5 0 16 0 83 6 23
2014 Real property 37 42 13 3 0 5 0 84 3 40
2014 Materiel management 35 41 15 0 0 9 0 84 0 12
2014 Information management 65 25 6 1 0 3 0 92 2 62
2014 Information technology 53 35 9 1 1 1 0 89 2 150
2014 Internal audit 32 46 9 0 5 8 0 85 5 21
2014 Evaluation 49 35 15 0 0 0 0 85 0 14
2014 Other services to the public 47 35 12 1 4 0 2 83 5 76
2014 None of the above 47 33 11 3 2 4 1 83 5 270

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 32 18 0 4 0 0 78 4 55
2020 Health care practitioners 57 29 14 0 0 0 0 86 0 21
2020 Federal regulators 47 35 8 6 4 0 0 83 9 507
2020 Compliance, inspection and enforcement 44 38 10 5 2 0 0 83 7 1433
2020 Communications or public affairs 66 28 3 3 0 0 0 95 3 71
2020 Access to information and privacy 83 0 10 7 0 0 0 83 7 11
2020 Science and technology 46 37 9 4 3 0 0 83 7 534
2020 Administration and operations 63 27 6 3 1 0 0 90 4 448
2020 Human resources 70 23 4 2 1 0 0 93 3 207
2020 Financial management 55 32 8 3 0 1 0 88 3 86
2020 Procurement 68 17 5 11 0 0 0 84 11 16
2020 Real property 44 47 6 0 2 0 0 91 2 29
2020 Information management 56 39 2 2 0 0 0 96 2 43
2020 Information technology 58 22 11 4 5 0 0 81 9 127
2020 Internal audit 57 43 0 0 0 0 0 100 0 27
2020 Evaluation 53 41 7 0 0 0 0 93 0 27
2020 Data sciences 53 36 7 4 0 0 0 89 4 27
2020 Policy 47 37 7 7 3 0 0 84 10 145
2020 Project management 54 29 7 6 3 0 0 83 9 67
2020 Other services to the public 47 22 14 8 8 2 0 70 16 51
2020 None of the above 44 34 13 6 3 0 0 78 8 154
2019 Client contact centre 30 46 17 3 4 0 0 76 7 58
2019 Health care practitioners 45 33 12 6 3 0 0 79 9 32
2019 Federal regulators 41 40 10 5 5 0 0 80 10 602
2019 Compliance, inspection and enforcement 37 41 12 6 4 0 0 78 10 1371
2019 Communications or public affairs 49 36 9 0 5 1 0 86 6 86
2019 Access to information and privacy 34 60 6 0 0 0 0 94 0 15
2019 Security 18 54 9 0 19 0 0 72 19 11
2019 Science and technology 43 38 9 5 4 0 0 81 9 621
2019 Administration and operations 53 31 8 5 3 0 0 85 8 477
2019 Human resources 63 25 6 3 3 0 0 88 6 244
2019 Financial management 48 35 8 7 2 0 0 82 10 115
2019 Procurement 25 44 19 12 0 0 0 69 12 16
2019 Real property 49 39 9 0 0 0 4 91 0 37
2019 Materiel management 60 20 0 20 0 0 0 80 20 10
2019 Information management 49 40 8 2 0 0 0 90 2 54
2019 Information technology 42 39 12 4 2 0 1 82 6 110
2019 Internal audit 43 43 7 7 0 0 0 86 7 27
2019 Evaluation 46 44 6 0 3 0 0 91 3 32
2019 Data sciences 37 44 13 6 0 0 0 81 6 29
2019 Policy 46 31 17 2 4 0 1 77 6 128
2019 Project management 41 33 10 12 4 0 0 74 16 59
2019 Other services to the public 54 25 18 4 0 0 0 79 4 47
2019 None of the above 42 35 13 8 2 0 0 77 10 188
2018 Client contact centre 40 43 12 4 1 0 0 83 6 67
2018 Health care practitioners 25 42 22 7 4 0 0 68 11 28
2018 Federal regulators 41 35 13 6 5 0 0 76 11 666
2018 Compliance, inspection and enforcement 34 41 14 6 5 0 0 76 10 1460
2018 Communications or public affairs 58 31 5 3 1 1 0 90 5 88
2018 Access to information and privacy 56 31 13 0 0 0 0 87 0 13
2018 Security 29 39 31 0 0 0 0 69 0 10
2018 Science and technology 41 40 11 6 2 0 0 80 9 638
2018 Administration and operations 46 35 9 6 3 0 0 82 9 497
2018 Human resources 56 30 8 5 1 1 0 86 6 202
2018 Financial management 47 41 7 2 3 0 0 89 5 99
2018 Procurement 52 32 5 6 5 0 0 84 11 19
2018 Real property 48 38 11 4 0 0 0 85 4 38
2018 Information management 59 20 10 10 2 0 0 78 12 38
2018 Information technology 36 40 11 10 0 1 1 78 10 97
2018 Internal audit 42 45 10 3 0 0 0 87 3 31
2018 Evaluation 45 44 4 4 3 0 0 88 7 23
2018 Data sciences 39 58 3 0 0 0 0 97 0 31
2018 Policy 40 42 8 5 5 0 0 81 11 112
2018 Project management 32 39 16 7 6 0 0 71 13 64
2018 Other services to the public 51 38 4 5 2 0 0 88 8 49
2018 None of the above 37 39 10 7 6 0 0 76 14 172
2017 Client contact centre 39 48 6 4 3 0 0 88 6 80
2017 Health care practitioners 26 37 21 13 3 0 0 63 16 38
2017 Federal regulators 37 39 11 8 5 0 0 76 13 686
2017 Compliance, inspection and enforcement 34 41 12 9 4 0 0 75 13 1332
2017 Communications or public affairs 44 38 6 10 3 0 0 81 13 78
2017 Access to information and privacy 36 43 22 0 0 0 0 78 0 14
2017 Security 33 41 13 13 0 0 0 74 13 15
2017 Science and technology 37 42 10 8 3 0 0 79 11 751
2017 Administration and operations 50 33 10 4 3 0 0 83 7 539
2017 Human resources 61 28 5 4 1 0 0 89 6 195
2017 Financial management 54 38 3 3 2 0 1 93 4 108
2017 Procurement 40 50 5 5 0 0 0 90 5 20
2017 Real property 49 41 2 7 0 0 0 90 7 28
2017 Information management 61 30 4 5 0 0 0 91 5 42
2017 Information technology 48 41 5 5 1 0 0 89 6 118
2017 Internal audit 66 28 6 0 0 0 0 94 0 34
2017 Evaluation 55 31 5 5 5 0 0 86 10 20
2017 Data sciences 49 48 3 0 0 0 0 97 0 25
2017 Policy 39 41 8 9 3 1 0 80 12 155
2017 Project management 46 40 9 3 1 0 0 87 4 69
2017 Other services to the public 43 26 17 11 3 0 0 69 14 65
2017 None of the above 32 43 13 7 4 0 0 76 11 305
2014 Client contact centre 30 41 18 2 7 2 0 73 9 59
2014 Health care practitioners 38 33 9 11 7 2 0 73 18 45
2014 Federal regulators 44 35 9 7 5 0 0 79 13 765
2014 Compliance, inspection and enforcement 40 37 12 6 4 0 0 77 10 1707
2014 Communications or public affairs 54 39 0 4 4 0 0 93 7 83
2014 Access to information and privacy 52 40 7 0 0 0 0 93 0 15
2014 Security 27 44 17 0 12 0 0 71 12 11
2014 Science and technology 38 41 11 5 5 0 0 79 10 798
2014 Legal services 42 41 9 9 0 0 0 82 9 10
2014 Administration and operations 53 33 7 3 2 1 0 87 6 578
2014 Human resources 62 26 5 5 1 0 0 89 6 211
2014 Financial management 66 25 7 2 0 0 0 91 2 126
2014 Procurement 74 21 5 0 0 0 0 95 0 23
2014 Real property 31 40 23 3 3 0 0 71 6 39
2014 Materiel management 25 50 7 9 9 0 0 75 18 12
2014 Information management 69 25 6 0 0 0 0 94 0 62
2014 Information technology 47 40 9 2 1 0 0 87 3 150
2014 Internal audit 38 39 5 5 14 0 0 77 18 20
2014 Evaluation 15 63 15 7 0 0 0 77 7 14
2014 Other services to the public 49 41 8 0 3 0 0 89 3 76
2014 None of the above 46 32 13 5 4 0 0 78 9 269

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 30 11 2 11 2 7 74 15 55
2020 Health care practitioners 33 38 0 9 5 9 5 83 17 21
2020 Federal regulators 42 28 12 4 5 4 4 77 9 507
2020 Compliance, inspection and enforcement 41 28 14 5 5 4 3 74 10 1437
2020 Communications or public affairs 63 26 1 1 1 3 4 96 3 71
2020 Access to information and privacy 25 45 20 0 0 10 0 78 0 11
2020 Science and technology 46 25 12 6 3 6 3 78 9 536
2020 Administration and operations 54 21 13 3 2 3 4 81 5 449
2020 Human resources 67 19 6 1 1 4 1 91 3 208
2020 Financial management 54 28 7 1 6 5 0 86 7 87
2020 Procurement 44 16 5 0 11 24 0 79 14 16
2020 Real property 54 28 15 2 0 0 0 83 2 29
2020 Information management 60 20 16 0 2 2 0 81 2 43
2020 Information technology 54 24 9 2 1 9 2 88 3 127
2020 Internal audit 58 30 8 0 0 4 0 91 0 27
2020 Evaluation 59 27 7 3 0 3 0 89 4 27
2020 Data sciences 64 21 4 0 4 7 0 92 4 28
2020 Policy 48 22 13 4 5 7 1 77 9 145
2020 Project management 58 18 8 4 1 3 8 85 7 67
2020 Other services to the public 35 23 24 4 2 12 0 66 7 51
2020 None of the above 46 19 16 3 8 6 2 71 12 155

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 34 17 0 12 7 0 69 13 55
2020 Health care practitioners 33 48 9 0 0 9 0 90 0 21
2020 Federal regulators 32 35 20 6 2 5 0 71 8 507
2020 Compliance, inspection and enforcement 34 36 17 5 2 5 1 75 7 1436
2020 Communications or public affairs 33 38 11 7 0 12 0 80 8 68
2020 Access to information and privacy 28 20 25 17 0 10 0 53 19 11
2020 Science and technology 31 35 20 7 1 4 1 70 9 536
2020 Administration and operations 46 32 12 3 2 4 1 82 5 449
2020 Human resources 46 30 12 5 2 5 0 80 7 208
2020 Financial management 43 30 14 2 3 8 0 79 6 87
2020 Procurement 49 17 12 6 0 17 0 79 7 15
2020 Real property 41 33 10 2 2 11 0 83 6 29
2020 Information management 47 40 9 3 0 2 0 88 3 43
2020 Information technology 42 23 16 2 3 12 1 76 5 126
2020 Internal audit 23 36 27 4 4 4 4 64 8 27
2020 Evaluation 42 34 17 0 0 7 0 82 0 27
2020 Data sciences 39 39 11 0 4 7 0 85 4 28
2020 Policy 29 35 16 7 4 9 0 70 12 144
2020 Project management 34 35 16 4 3 8 0 74 8 66
2020 Other services to the public 35 31 25 0 0 8 0 73 0 50
2020 None of the above 36 31 16 5 4 7 1 73 10 155

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 32 20 0 8 4 2 71 8 55
2020 Health care practitioners 40 50 5 0 0 5 0 95 0 20
2020 Federal regulators 43 30 14 6 3 3 2 76 10 506
2020 Compliance, inspection and enforcement 41 35 12 5 4 2 1 78 9 1428
2020 Communications or public affairs 53 29 8 1 0 7 3 90 1 70
2020 Access to information and privacy 58 17 25 0 0 0 0 75 0 11
2020 Science and technology 41 33 10 9 3 4 0 77 12 533
2020 Administration and operations 56 27 7 4 1 2 2 86 6 448
2020 Human resources 59 24 8 1 3 2 2 87 4 207
2020 Financial management 39 40 8 7 2 2 1 82 10 87
2020 Procurement 62 26 6 0 6 0 0 89 6 16
2020 Real property 46 40 11 0 3 0 0 86 3 28
2020 Information management 49 42 7 0 0 2 0 93 0 43
2020 Information technology 57 22 11 2 3 4 1 83 6 127
2020 Internal audit 55 37 4 4 0 0 0 93 4 26
2020 Evaluation 49 34 7 7 0 3 0 86 7 27
2020 Data sciences 44 41 0 7 4 4 0 88 12 27
2020 Policy 35 31 11 8 7 5 3 72 16 144
2020 Project management 49 24 9 4 5 4 5 80 10 67
2020 Other services to the public 36 33 12