2020 Public Service Employee Survey Results by Theme for Canadian Nuclear Safety Commission by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 32 17 0 0 0 0 83 0 12
2020 Non-shift worker 42 40 10 6 2 0 0 82 8 713
2019 Shift worker 23 26 29 10 13 0 0 48 23 14
2019 Non-shift worker 40 37 12 7 4 0 0 77 11 744
2017 Shift worker 54 41 0 6 0 0 0 94 6 16
2017 Non-shift worker 40 42 10 6 3 0 0 81 9 793

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 49 9 0 9 0 0 83 9 12
2020 Non-shift worker 39 37 11 8 4 0 0 77 12 713
2019 Shift worker 16 45 19 6 13 0 0 61 19 14
2019 Non-shift worker 37 36 12 10 6 0 0 72 15 742
2017 Shift worker 54 29 12 6 0 0 0 83 6 16
2017 Non-shift worker 36 36 14 9 6 0 0 71 15 791

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 26 9 0 0 0 0 91 0 12
2020 Non-shift worker 59 30 8 2 1 0 0 89 3 706
2019 Shift worker 23 65 6 0 6 0 0 87 6 14
2019 Non-shift worker 55 32 7 3 2 0 0 88 5 737
2017 Shift worker 65 29 6 0 0 0 0 94 0 16
2017 Non-shift worker 58 29 8 3 1 0 0 88 4 790

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 33 9 0 0 0 0 91 0 12
2020 Non-shift worker 50 35 9 5 1 0 0 86 5 714
2019 Shift worker 32 48 13 0 6 0 0 81 6 14
2019 Non-shift worker 45 39 9 6 2 0 0 83 8 744
2017 Shift worker 59 35 0 6 0 0 0 94 6 16
2017 Non-shift worker 47 35 10 6 2 0 0 82 7 788

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 34 9 0 0 0 0 91 0 12
2020 Non-shift worker 50 32 13 4 1 0 0 82 5 715
2019 Shift worker 61 13 13 0 13 0 0 74 13 14
2019 Non-shift worker 43 31 16 6 3 1 0 75 9 743
2017 Shift worker 83 0 17 0 0 0 0 83 0 16
2017 Non-shift worker 46 31 14 5 3 0 0 78 8 789

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 24 17 0 0 0 0 83 0 12
2020 Non-shift worker 48 35 12 4 1 0 0 82 5 705
2019 Shift worker 55 32 6 0 6 0 0 87 6 14
2019 Non-shift worker 40 35 13 9 3 0 0 75 12 742
2017 Shift worker 83 12 0 6 0 0 0 94 6 16
2017 Non-shift worker 43 36 12 7 3 0 0 79 10 791

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 9 17 0 0 0 7 82 0 12
2020 Non-shift worker 42 27 18 7 5 1 1 70 12 713
2019 Shift worker 19 23 26 26 6 0 0 42 32 14
2019 Non-shift worker 35 27 17 11 6 3 0 64 18 746
2017 Shift worker 65 17 6 6 0 6 0 88 6 16
2017 Non-shift worker 36 27 15 10 6 4 1 67 17 791
Top of page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 7 26 0 9 0 24 55 11 12
2020 Non-shift worker 61 26 9 2 1 1 1 88 3 714
2019 Shift worker 49 6 26 0 13 0 6 59 14 14
2019 Non-shift worker 56 26 11 4 1 1 2 84 5 746

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 23 17 17 0 0 0 66 17 12
2020 Non-shift worker 55 29 8 4 3 1 1 85 7 713
2019 Shift worker 55 19 13 0 13 0 0 74 13 14
2019 Non-shift worker 49 26 10 9 5 1 0 76 14 740
2017 Shift worker 48 52 0 0 0 0 0 100 0 16
2017 Non-shift worker 49 31 8 6 4 1 1 81 11 791

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 33 0 0 0 0 0 100 0 12
2020 Non-shift worker 62 24 5 5 3 0 1 87 8 715
2019 Shift worker 55 19 13 0 13 0 0 74 13 14
2019 Non-shift worker 53 25 10 7 5 0 1 78 12 745
2017 Shift worker 59 35 6 0 0 0 0 94 0 16
2017 Non-shift worker 52 27 9 6 5 0 1 80 11 790

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 33 17 0 0 0 0 83 0 12
2020 Non-shift worker 39 33 12 9 2 5 0 76 12 715
2019 Shift worker 42 39 6 0 6 6 0 86 7 14
2019 Non-shift worker 29 33 17 12 6 4 0 64 18 745
2017 Shift worker 48 29 17 0 0 6 0 82 0 16
2017 Non-shift worker 23 35 17 13 7 5 0 61 22 790

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 33 34 0 0 0 0 66 0 12
2020 Non-shift worker 34 35 16 10 4 1 0 70 14 716
2019 Shift worker 29 39 13 0 6 6 6 78 7 14
2019 Non-shift worker 24 34 17 15 8 2 0 59 23 743
2017 Shift worker 48 41 6 6 0 0 0 88 6 16
2017 Non-shift worker 23 36 19 13 8 2 0 60 21 791

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 47 28 0 0 8 0 70 0 11
2020 Non-shift worker 28 32 20 13 5 2 0 61 19 712
2019 Shift worker 32 42 13 0 6 6 0 79 7 14
2019 Non-shift worker 18 28 24 17 8 4 0 48 26 745
2017 Shift worker 48 41 12 0 0 0 0 88 0 16
2017 Non-shift worker 17 34 20 15 8 6 0 55 25 791

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 40 26 0 9 0 0 66 9 12
2020 Non-shift worker 32 39 15 11 3 1 0 71 14 714
2019 Shift worker 36 39 13 6 6 0 0 74 13 14
2019 Non-shift worker 21 33 18 17 8 2 0 56 26 746
2017 Shift worker 36 46 6 6 0 6 0 88 6 16
2017 Non-shift worker 23 35 18 13 8 3 0 59 22 789
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 50 0 0 17 0 0 83 17 12
2020 Non-shift worker 34 40 11 10 4 0 1 75 14 711
2019 Shift worker 23 52 6 6 13 0 0 74 19 14
2019 Non-shift worker 32 35 14 11 8 0 0 67 19 742
2017 Shift worker 42 35 0 12 6 0 6 82 18 16
2017 Non-shift worker 28 36 15 13 8 0 0 64 21 793

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 50 9 0 0 0 0 91 0 12
2020 Non-shift worker 39 43 10 6 2 0 0 83 7 709
2019 Shift worker 13 58 16 0 13 0 0 71 13 14
2019 Non-shift worker 36 38 12 10 4 0 0 74 14 740
2017 Shift worker 46 42 6 6 0 0 0 88 6 16
2017 Non-shift worker 35 43 10 10 3 0 0 78 13 792

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 24 0 17 0 0 0 83 17 12
2020 Non-shift worker 47 33 8 7 4 0 0 81 10 712
2019 Shift worker 39 35 13 0 13 0 0 74 13 14
2019 Non-shift worker 46 27 10 10 5 1 1 74 15 744
2017 Shift worker 59 41 0 0 0 0 0 100 0 16
2017 Non-shift worker 44 34 9 7 4 1 1 80 11 793

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 24 17 0 0 0 0 83 0 12
2020 Non-shift worker 43 38 8 8 2 0 1 82 9 709
2019 Shift worker 32 26 26 0 16 0 0 58 16 14
2019 Non-shift worker 40 37 9 10 4 0 0 77 14 742
2017 Shift worker 71 23 6 0 0 0 0 94 0 16
2017 Non-shift worker 45 38 6 9 2 0 0 83 11 793

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 24 17 0 0 0 0 83 0 12
2020 Non-shift worker 56 22 11 4 3 2 2 81 8 715

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 49 17 26 0 9 0 0 66 9 12
2020 Non-shift worker 28 33 17 13 7 1 0 63 20 709
2019 Shift worker 36 39 13 0 13 0 0 74 13 14
2019 Non-shift worker 26 35 15 15 8 1 0 62 23 746
2017 Shift worker 65 29 0 0 6 0 0 94 6 16
2017 Non-shift worker 41 33 11 8 5 1 0 76 13 791

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 16 17 9 26 0 0 49 34 12
2020 Non-shift worker 18 25 21 18 15 2 2 44 34 714
2019 Shift worker 0 58 13 6 13 0 10 64 21 14
2019 Non-shift worker 19 22 16 18 21 2 2 43 40 746
2017 Shift worker 54 17 12 12 0 0 6 75 12 16
2017 Non-shift worker 21 26 15 16 17 2 2 49 34 791

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 17 26 0 0 0 7 72 0 12
2020 Non-shift worker 49 26 12 6 2 0 5 78 9 715
2019 Shift worker 68 19 0 6 6 0 0 87 13 14
2019 Non-shift worker 57 24 11 3 1 1 3 84 5 746

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 76 0 9 9 0 0 7 82 9 12
2020 Non-shift worker 53 25 13 4 1 1 3 81 6 715
2019 Shift worker 61 19 6 6 6 0 0 81 13 14
2019 Non-shift worker 47 26 14 6 3 2 2 76 9 744

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 76 0 9 0 9 0 7 82 9 12
2020 Non-shift worker 73 9 5 2 2 4 4 89 5 712
2019 Shift worker 74 0 0 6 6 13 0 85 15 14
2019 Non-shift worker 73 9 5 3 3 4 3 89 6 742

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 76 9 0 0 0 0 16 100 0 12
2020 Non-shift worker 75 10 3 1 1 1 9 95 2 714
2019 Shift worker 81 0 0 6 6 0 6 86 14 14
2019 Non-shift worker 79 6 3 1 0 3 9 96 1 743

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 49 9 0 0 0 0 91 0 12
2020 Non-shift worker 40 40 10 7 3 1 0 80 10 709
2019 Shift worker 21 58 7 0 14 0 0 79 14 13
2019 Non-shift worker 39 36 11 8 6 0 0 75 14 734
2017 Shift worker 54 23 17 6 0 0 0 77 6 16
2017 Non-shift worker 37 40 10 9 4 0 0 78 12 789

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 40 0 9 9 0 0 83 17 12
2020 Non-shift worker 46 34 12 6 2 0 0 79 8 710
2019 Shift worker 26 55 6 0 13 0 0 81 13 14
2019 Non-shift worker 38 33 14 9 5 0 0 72 15 741
2017 Shift worker 71 17 6 6 0 0 0 88 6 16
2017 Non-shift worker 37 35 15 8 4 0 0 73 12 790

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 26 17 0 0 7 0 82 0 12
2020 Non-shift worker 43 39 10 6 2 0 0 82 8 704
2019 Shift worker 36 32 19 0 13 0 0 68 13 14
2019 Non-shift worker 38 38 12 7 4 0 0 76 12 735
2017 Shift worker 59 35 6 0 0 0 0 94 0 16
2017 Non-shift worker 41 37 12 7 3 0 0 78 11 790

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 40 9 17 0 9 0 72 19 12
2020 Non-shift worker 28 44 17 7 2 2 0 74 8 714
2019 Shift worker 16 58 6 0 13 6 0 79 14 14
2019 Non-shift worker 25 41 17 10 4 2 0 68 15 744
2017 Shift worker 35 48 12 0 0 6 0 88 0 16
2017 Non-shift worker 25 39 19 9 4 3 0 67 14 789

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 76 24 0 0 0 0 0 100 0 12
2020 Non-shift worker 52 32 7 6 2 0 0 85 8 711
2019 Shift worker 45 19 19 0 16 0 0 65 16 14
2019 Non-shift worker 54 31 6 5 3 0 0 86 8 744
2017 Shift worker 71 17 6 0 0 6 0 94 0 16
2017 Non-shift worker 54 30 7 6 3 0 0 84 9 792

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 41 0 0 0 0 0 100 0 12
2020 Non-shift worker 27 37 21 10 5 0 0 65 15 705
2019 Shift worker 61 26 6 0 6 0 0 87 6 14
2019 Non-shift worker 34 36 18 9 3 0 0 70 12 738
2017 Shift worker 83 12 6 0 0 0 0 94 0 16
2017 Non-shift worker 34 40 16 6 3 0 0 74 10 792

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 43 57 12
2020 Non-shift worker 44 56 711

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 17 9 0 0 7 0 91 0 12
2020 Non-shift worker 72 16 4 1 1 1 6 94 2 716

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Shift worker 32 43 26 12
2020 Non-shift worker 22 43 35 715
2019 Shift worker 32 32 35 14
2019 Non-shift worker 28 37 35 746
2017 Shift worker 42 29 29 16
2017 Non-shift worker 26 39 35 792

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Non-shift worker 19 24 29 7 14 6 205
Top of page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 47 44 0 0 9 0 0 91 9 11
2020 Non-shift worker 58 32 6 3 1 0 0 90 4 711
2019 Shift worker 32 55 0 0 13 0 0 87 13 14
2019 Non-shift worker 51 35 7 5 2 0 0 86 7 739
2017 Shift worker 59 35 6 0 0 0 0 94 0 16
2017 Non-shift worker 49 37 8 4 2 0 0 85 7 791

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 33 9 0 9 0 0 83 9 12
2020 Non-shift worker 45 39 11 4 1 0 0 84 4 715
2019 Shift worker 52 29 13 0 6 0 0 81 6 14
2019 Non-shift worker 39 40 12 7 2 0 0 80 9 745
2017 Shift worker 59 35 6 0 0 0 0 94 0 16
2017 Non-shift worker 43 39 11 5 1 0 0 82 7 792

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 26 34 32 9 0 0 40 26 12
2020 Non-shift worker 6 19 41 23 10 1 1 33 25 715
2019 Shift worker 0 6 29 29 35 0 0 65 6 14
2019 Non-shift worker 8 21 38 24 9 0 1 33 29 743
2017 Shift worker 6 17 25 29 23 0 0 52 23 16
2017 Non-shift worker 6 19 38 24 9 1 3 34 27 783

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 0 33 24 26 17 0 60 0 12
2020 Non-shift worker 3 10 22 39 22 2 2 63 14 716
2019 Shift worker 6 0 13 32 35 0 13 78 7 14
2019 Non-shift worker 7 13 25 33 20 2 1 54 20 737
2017 Shift worker 0 0 12 36 41 6 6 87 0 16
2017 Non-shift worker 4 11 23 34 22 3 4 60 16 780

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 17 34 26 16 7 0 0 23 51 12
2020 Non-shift worker 13 23 35 18 8 2 1 26 38 712
2019 Shift worker 0 16 29 23 19 0 13 48 19 14
2019 Non-shift worker 13 25 34 19 8 1 1 27 39 744
2017 Shift worker 0 12 29 30 29 0 0 59 12 16
2017 Non-shift worker 11 21 34 20 10 1 3 31 34 785

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 9 26 49 17 0 0 66 9 12
2020 Non-shift worker 7 14 37 28 12 1 1 41 21 707
2019 Shift worker 0 0 32 13 42 6 6 63 0 14
2019 Non-shift worker 4 11 36 32 15 0 1 48 15 741
2017 Shift worker 0 0 17 36 46 0 0 83 0 16
2017 Non-shift worker 3 13 35 32 15 1 2 48 17 778

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 0 26 40 26 0 0 66 9 12
2020 Non-shift worker 12 22 31 23 10 1 1 33 35 713
2019 Shift worker 7 21 0 24 35 0 14 68 32 13
2019 Non-shift worker 15 22 28 20 13 1 2 33 38 742
2017 Shift worker 0 6 12 45 31 6 0 80 7 15
2017 Non-shift worker 12 18 28 25 14 1 3 40 31 783

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 17 17 33 17 9 7 59 20 12
2020 Non-shift worker 5 13 27 34 16 2 3 52 20 712
2019 Shift worker 0 6 13 23 45 0 13 78 7 14
2019 Non-shift worker 7 16 27 29 17 2 2 48 24 743
2017 Shift worker 0 6 30 12 35 17 0 56 7 16
2017 Non-shift worker 5 13 26 29 19 3 5 52 20 784

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 17 24 17 24 9 0 45 28 12
2020 Non-shift worker 11 19 36 21 10 2 1 32 31 709
2019 Shift worker 6 16 13 6 45 6 6 59 26 14
2019 Non-shift worker 12 20 35 22 9 1 1 31 33 740
2017 Shift worker 0 12 12 31 38 6 0 74 13 15
2017 Non-shift worker 9 18 34 21 11 3 3 34 29 787

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 9 16 9 41 17 9 0 64 27 12
2020 Non-shift worker 3 9 34 36 16 1 1 53 12 715
2019 Shift worker 0 0 32 20 35 0 13 63 0 14
2019 Non-shift worker 10 20 34 22 13 1 1 36 29 743

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 49 9 0 0 0 0 91 0 12
2020 Non-shift worker 24 40 16 16 2 2 0 65 18 710
2019 Shift worker 20 61 13 0 6 0 0 81 6 14
2019 Non-shift worker 14 33 20 21 8 2 0 49 30 743

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 9 17 9 0 0 0 74 9 12
2020 Non-shift worker 47 30 8 9 5 1 0 78 14 711
2019 Shift worker 36 26 26 0 13 0 0 61 13 14
2019 Non-shift worker 46 27 9 11 7 0 0 73 18 741
2017 Shift worker 59 29 12 0 0 0 0 88 0 16
2017 Non-shift worker 44 31 8 10 6 1 0 76 16 793

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 74 0 26 0 0 0 0 74 0 12
2020 Non-shift worker 53 29 7 8 2 0 0 83 10 711
2019 Shift worker 49 32 6 0 13 0 0 81 13 14
2019 Non-shift worker 46 34 6 11 3 0 0 80 14 745
2017 Shift worker 65 35 0 0 0 0 0 100 0 16
2017 Non-shift worker 45 37 8 7 3 0 0 82 10 789

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 17 17 9 0 0 0 74 9 12
2020 Non-shift worker 47 36 9 5 2 1 0 84 7 700
2019 Shift worker 36 39 13 0 13 0 0 74 13 14
2019 Non-shift worker 43 39 10 5 2 0 0 82 7 743

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 17 9 9 0 0 0 83 9 12
2020 Non-shift worker 41 40 11 6 1 1 0 81 7 712
2019 Shift worker 29 51 13 0 6 0 0 81 6 14
2019 Non-shift worker 38 39 12 6 2 1 0 79 9 741
2017 Shift worker 65 35 0 0 0 0 0 100 0 16
2017 Non-shift worker 43 39 10 4 2 2 0 83 6 789

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 41 17 0 0 0 0 83 0 12
2020 Non-shift worker 54 30 8 5 2 1 0 85 6 714
2019 Shift worker 49 32 6 0 13 0 0 81 13 14
2019 Non-shift worker 46 33 13 4 1 4 0 82 5 744
2017 Shift worker 71 12 12 0 0 6 0 88 0 16
2017 Non-shift worker 47 32 13 3 2 3 0 82 5 790

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 74 17 0 9 0 0 0 91 9 12
2020 Non-shift worker 59 30 6 3 1 0 0 89 5 715
2019 Shift worker 49 32 6 0 13 0 0 81 13 14
2019 Non-shift worker 51 35 9 4 2 0 0 86 5 745
2017 Shift worker 71 17 6 6 0 0 0 88 6 16
2017 Non-shift worker 50 34 9 5 2 0 0 84 7 793

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 16 26 0 9 0 0 66 9 12
2020 Non-shift worker 53 22 7 5 4 5 4 83 9 713

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 45 36 19 0 0 0 0 81 0 11
2020 Non-shift worker 58 29 7 3 1 2 0 89 4 713

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 9 17 9 9 0 0 66 17 12
2020 Non-shift worker 49 27 9 6 3 4 2 81 9 713

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 40 0 9 0 9 0 91 9 12
2020 Non-shift worker 29 30 17 10 6 4 3 64 17 712
2019 Shift worker 29 32 19 6 13 0 0 61 19 14
2019 Non-shift worker 26 31 14 12 9 5 2 62 22 743
2017 Shift worker 36 23 12 6 0 17 6 77 8 16
2017 Non-shift worker 26 35 14 10 7 4 3 66 18 793

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 24 9 16 9 0 0 67 24 12
2020 Non-shift worker 40 32 13 7 4 2 1 75 11 713
2019 Shift worker 10 71 0 0 13 0 6 86 14 14
2019 Non-shift worker 40 37 11 6 3 2 1 79 10 744
2017 Shift worker 48 41 6 0 0 6 0 94 0 16
2017 Non-shift worker 47 34 10 4 2 2 1 83 7 789

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 33 17 0 0 0 0 83 0 12
2020 Non-shift worker 41 35 16 5 2 1 0 77 7 712
2019 Shift worker 42 45 0 0 13 0 0 87 13 14
2019 Non-shift worker 36 38 16 7 3 1 0 74 10 739

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 17 9 0 9 24 9 75 13 12
2020 Non-shift worker 23 23 20 13 9 9 3 52 25 713
2019 Shift worker 20 32 23 0 13 13 0 59 15 14
2019 Non-shift worker 21 24 20 15 12 7 2 50 29 744
2017 Shift worker 30 46 12 0 0 12 0 87 0 16
2017 Non-shift worker 21 23 19 15 13 7 2 48 31 792

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 41 0 0 0 0 0 100 0 12
2020 Non-shift worker 48 41 3 7 1 0 0 89 8 715

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 50 9 0 0 0 0 91 0 12
2020 Non-shift worker 42 41 9 6 1 0 1 84 8 713
2019 Shift worker 65 13 0 0 23 0 0 77 23 14
2019 Non-shift worker 53 32 5 8 2 0 0 84 10 745
2017 Shift worker 59 35 0 0 6 0 0 94 6 16
2017 Non-shift worker 49 35 5 7 4 0 0 84 11 791

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 74 9 17 0 0 0 0 83 0 12
2020 Non-shift worker 54 35 6 4 0 0 0 90 4 710
2019 Shift worker 39 39 0 0 23 0 0 77 23 14
2019 Non-shift worker 59 29 6 3 1 0 1 89 5 740
2017 Shift worker 65 29 6 0 0 0 0 94 0 16
2017 Non-shift worker 65 28 4 2 1 0 0 93 3 791

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 34 0 0 0 0 0 100 0 12
2020 Non-shift worker 78 12 4 2 1 1 1 93 3 714
2017 Shift worker 77 12 6 0 6 0 0 88 6 16
2017 Non-shift worker 71 17 5 3 2 1 1 90 4 792

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 34 24 9 9 0 0 59 17 12
2020 Non-shift worker 32 32 21 8 2 4 1 67 11 714
2019 Shift worker 61 13 6 6 6 6 0 79 14 14
2019 Non-shift worker 37 26 16 9 3 8 1 70 13 742

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 26 17 34 0 0 16 7 56 0 12
2020 Non-shift worker 19 17 14 8 5 29 7 57 21 712
2019 Shift worker 20 13 13 6 13 26 10 50 30 14
2019 Non-shift worker 19 15 17 10 8 24 7 49 27 745
2017 Shift worker 12 17 25 0 0 46 0 54 0 16
2017 Non-shift worker 17 16 18 8 7 26 8 50 23 791

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 33 17 0 0 0 0 83 0 12
2020 Non-shift worker 39 31 14 6 3 6 1 76 10 715
2019 Shift worker 42 39 0 6 13 0 0 81 19 14
2019 Non-shift worker 35 30 15 8 4 7 1 70 14 744
2017 Shift worker 48 29 6 0 0 17 0 93 0 16
2017 Non-shift worker 32 31 17 7 3 9 1 70 12 791

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 28 19 28 0 0 17 8 63 0 11
2020 Non-shift worker 21 17 14 4 3 32 8 63 13 714
2019 Shift worker 20 32 0 0 13 26 10 80 20 14
2019 Non-shift worker 23 14 16 5 3 29 9 61 13 745
2017 Shift worker 23 29 13 0 0 29 6 80 0 16
2017 Non-shift worker 20 13 16 3 2 38 7 62 10 791

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 34 24 0 0 0 7 74 0 12
2020 Non-shift worker 43 31 10 6 2 7 1 80 9 711
2019 Shift worker 42 39 6 0 13 0 0 81 13 14
2019 Non-shift worker 41 26 14 5 2 10 2 76 8 744
2017 Shift worker 38 37 6 0 0 12 6 92 0 15
2017 Non-shift worker 37 28 14 3 2 14 1 78 5 789

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 0 100 12
2020 Non-shift worker 10 90 710

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Shift worker 9 91 12
2020 Non-shift worker 10 90 711
2019 Shift worker 13 87 14
2019 Non-shift worker 13 87 743
2017 Non-shift worker 13 87 788

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 83 17 98

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2017 Non-shift worker 57 26 5 10 2 0 0 83 12 81

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 49 9 0 0 0 0 91 0 12
2020 Non-shift worker 55 26 8 3 1 4 4 87 5 712
Top of page

Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 37 53 9 0 0 0 0 91 0 11
2020 Non-shift worker 53 31 7 6 2 1 0 85 8 714

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 49 0 0 0 0 0 100 0 12
2020 Non-shift worker 61 32 5 2 0 0 0 93 2 713

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 57 0 0 0 0 0 100 0 12
2020 Non-shift worker 61 29 6 3 0 0 0 91 3 709

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 50 0 0 0 7 0 100 0 12
2020 Non-shift worker 55 29 11 3 0 0 1 85 3 709

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 49 0 0 0 0 0 100 0 12
2020 Non-shift worker 65 26 6 2 1 1 1 91 3 710

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 83 17 0 0 0 0 0 100 0 12
2020 Non-shift worker 72 16 4 1 0 6 1 95 1 706

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 60 33 0 7 0 0 0 93 7 12
2020 Non-shift worker 68 25 4 1 0 1 0 94 1 714

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 41 7 0 0 0 0 93 0 12
2020 Non-shift worker 58 24 8 6 4 0 0 82 9 712

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 33 0 0 0 0 0 100 0 12
2020 Non-shift worker 71 21 6 1 1 0 0 93 1 713

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Non-shift worker 99 1 121

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 22 41 11 17 9 0 0 63 26 120

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 34 66 0 0 0 0 0 100 0 12
2020 Non-shift worker 57 35 5 2 0 1 0 92 2 712
2019 Shift worker 39 48 6 0 6 0 0 87 6 14
2019 Non-shift worker 44 38 11 4 1 2 0 84 6 743
2017 Shift worker 35 59 0 6 0 0 0 94 6 16
2017 Non-shift worker 44 41 8 2 2 2 0 87 4 792

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 26 16 7 9 0 0 68 16 12
2020 Non-shift worker 48 23 10 11 7 2 1 72 18 712

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 59 34 0 0 0 7 0 100 0 12
2020 Non-shift worker 57 23 10 4 2 3 1 83 6 707

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 43 49 9 0 0 0 0 91 0 12
2020 Non-shift worker 41 34 13 7 3 2 0 76 10 713
2019 Shift worker 42 26 19 0 13 0 0 68 13 14
2019 Non-shift worker 30 39 14 10 5 2 0 70 15 742
2017 Shift worker 30 58 12 0 0 0 0 88 0 16
2017 Non-shift worker 24 44 14 11 5 2 0 70 16 790

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Non-shift worker 33 43 8 12 4 1 0 77 16 121

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 17 17 0 9 0 0 74 9 12
2020 Non-shift worker 40 31 14 9 4 0 2 73 13 713

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 9 33 9 9 0 0 50 17 12
2020 Non-shift worker 59 24 9 4 2 0 1 84 7 711
2019 Shift worker 58 13 16 6 6 0 0 71 13 14
2019 Non-shift worker 50 25 13 7 4 0 1 76 11 740
2017 Shift worker 41 42 12 0 0 0 6 88 0 16
2017 Non-shift worker 42 29 16 6 3 1 4 74 9 785

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 0 59 0 9 0 0 33 9 12
2020 Non-shift worker 16 25 28 19 12 0 0 41 31 714
2019 Shift worker 52 29 13 0 6 0 0 81 6 14
2019 Non-shift worker 18 33 25 14 10 1 1 51 24 744
2017 Shift worker 35 41 25 0 0 0 0 75 0 16
2017 Non-shift worker 17 30 27 13 11 1 1 47 25 790

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 40 26 17 9 9 0 0 66 17 12
2020 Non-shift worker 24 34 24 11 7 0 1 58 18 710
2019 Shift worker 55 19 6 0 6 6 6 85 7 14
2019 Non-shift worker 29 36 20 9 5 1 1 66 14 742
2017 Shift worker 46 35 13 0 6 0 0 81 6 16
2017 Non-shift worker 25 37 21 11 4 1 2 64 15 787

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 23 51 17 9 0 0 0 74 9 12
2020 Non-shift worker 21 27 23 15 12 1 1 49 28 711
2019 Shift worker 58 16 19 0 6 0 0 74 6 14
2019 Non-shift worker 21 27 22 15 13 1 1 49 28 741
2017 Shift worker 35 35 25 0 0 6 0 74 0 16
2017 Non-shift worker 22 27 23 13 12 2 2 51 26 788

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 63 19 9 0 9 0 0 81 9 11
2020 Non-shift worker 39 29 17 7 6 0 2 70 14 708
2019 Shift worker 81 13 0 0 6 0 0 94 6 14
2019 Non-shift worker 51 27 13 4 3 1 2 80 7 743
2017 Shift worker 65 23 0 6 0 0 6 94 6 16
2017 Non-shift worker 43 28 14 6 3 1 4 75 10 785

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 24 9 9 9 0 0 74 17 12
2020 Non-shift worker 23 30 23 13 9 0 0 54 23 713
2019 Shift worker 61 26 0 6 6 0 0 87 13 14
2019 Non-shift worker 36 34 16 8 6 1 1 70 14 741
2017 Shift worker 48 41 6 6 0 0 0 88 6 16
2017 Non-shift worker 31 34 20 9 5 1 1 65 14 785

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 17 9 0 17 0 7 72 18 12
2020 Non-shift worker 30 31 16 9 8 0 7 65 17 707

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 74 9 17 0 0 0 0 83 0 12
2020 Non-shift worker 35 35 18 8 2 1 1 71 10 707
2019 Shift worker 65 16 6 0 13 0 0 81 13 14
2019 Non-shift worker 27 38 20 8 6 1 1 66 13 744
2017 Shift worker 54 35 6 6 0 0 0 88 6 16
2017 Non-shift worker 27 35 21 9 5 1 1 64 14 785

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 33 9 9 0 0 0 83 9 12
2020 Non-shift worker 26 39 20 9 5 0 1 66 13 702
2019 Shift worker 65 16 6 6 6 0 0 81 13 14
2019 Non-shift worker 25 36 20 12 6 0 1 62 18 742
2017 Shift worker 46 42 12 0 0 0 0 88 0 16
2017 Non-shift worker 25 35 24 10 5 1 1 61 15 785

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 50 24 0 17 0 0 9 81 19 12
2020 Non-shift worker 32 34 20 10 3 0 1 67 13 705
2019 Shift worker 42 45 0 6 6 0 0 87 13 14
2019 Non-shift worker 27 34 20 11 7 1 0 62 18 742
2017 Shift worker 41 59 0 0 0 0 0 100 0 16
2017 Non-shift worker 27 34 21 9 7 1 1 62 16 784

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 57 9 9 0 17 0 9 72 19 12
2020 Non-shift worker 42 28 16 7 5 0 1 71 12 701
2019 Shift worker 45 29 6 6 13 0 0 74 19 14
2019 Non-shift worker 42 25 17 7 8 1 0 67 15 742

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 33 26 0 9 0 9 63 9 12
2020 Non-shift worker 22 30 25 16 6 0 1 52 22 701

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 34 24 0 0 0 0 76 0 12
2020 Non-shift worker 27 33 24 10 5 1 1 61 15 706
2019 Shift worker 55 23 16 0 6 0 0 77 6 14
2019 Non-shift worker 37 34 19 6 3 1 1 72 10 739
2017 Shift worker 41 48 12 0 0 0 0 88 0 16
2017 Non-shift worker 32 35 19 9 3 1 1 69 12 784

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 33 41 17 0 0 0 9 81 0 12
2020 Non-shift worker 48 30 14 4 2 0 2 80 6 700
2019 Shift worker 81 6 6 0 6 0 0 87 6 14
2019 Non-shift worker 61 23 10 3 2 1 1 85 5 739
2017 Shift worker 77 12 0 6 0 6 0 94 6 16
2017 Non-shift worker 60 23 9 3 2 0 2 85 5 786

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 51 49 0 0 0 0 0 100 0 12
2020 Non-shift worker 39 38 14 5 3 0 1 78 8 704

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 74 26 0 0 0 0 0 100 0 12
2020 Non-shift worker 74 14 5 1 0 0 5 93 2 700
2019 Shift worker 81 6 0 0 6 0 6 93 7 14
2019 Non-shift worker 76 12 3 1 0 1 7 95 2 736

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 91 9 0 0 0 0 0 100 0 12
2020 Non-shift worker 76 10 4 2 2 1 4 91 4 701
2019 Shift worker 74 6 0 6 13 0 0 81 19 14
2019 Non-shift worker 70 11 8 4 4 1 2 84 8 742
2017 Shift worker 83 17 0 0 0 0 0 100 0 16
2017 Non-shift worker 71 14 7 2 3 0 3 88 5 789

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 83 9 0 9 0 0 0 91 9 12
2020 Non-shift worker 60 26 9 2 1 1 2 88 3 701
2019 Shift worker 55 32 0 0 13 0 0 87 13 14
2019 Non-shift worker 49 30 13 5 3 0 1 80 7 739
2017 Shift worker 71 23 6 0 0 0 0 94 0 16
2017 Non-shift worker 50 32 10 4 2 0 2 83 6 787

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 81 19 0 0 0 0 0 100 0 11
2020 Non-shift worker 67 17 7 4 3 1 2 86 7 700
2019 Shift worker 61 13 6 0 13 0 6 79 14 14
2019 Non-shift worker 58 19 11 5 5 0 1 78 11 738
2017 Shift worker 77 23 0 0 0 0 0 100 0 16
2017 Non-shift worker 57 20 10 5 5 0 2 79 10 788

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 9 0 0 0 0 24 100 0 12
2020 Non-shift worker 61 10 3 1 1 0 25 94 2 700
2019 Shift worker 68 0 0 0 6 0 26 91 9 14
2019 Non-shift worker 54 12 4 2 0 0 27 91 3 739
2017 Shift worker 77 12 0 0 0 0 12 100 0 16
2017 Non-shift worker 54 13 5 1 0 0 26 91 2 786

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 91 9 0 0 0 0 0 100 0 12
2020 Non-shift worker 70 17 5 1 0 0 5 92 2 711
2019 Shift worker 81 6 0 6 6 0 0 87 13 14
2019 Non-shift worker 68 17 6 2 0 0 6 91 2 743
2017 Shift worker 83 17 0 0 0 0 0 100 0 16
2017 Non-shift worker 66 17 6 1 1 0 8 91 2 785

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 66 9 0 17 9 0 0 74 26 12
2020 Non-shift worker 75 16 3 2 2 1 2 93 4 713
2019 Shift worker 58 13 16 6 6 0 0 71 13 14
2019 Non-shift worker 69 14 6 4 3 1 2 86 8 743
2017 Shift worker 77 12 6 0 0 0 6 94 0 16
2017 Non-shift worker 70 12 8 3 3 0 4 86 6 787

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 73 8 19 0 0 0 0 81 0 11
2020 Non-shift worker 45 32 15 4 2 0 1 78 6 711
2019 Shift worker 74 13 6 0 6 0 0 87 6 14
2019 Non-shift worker 58 26 10 2 1 0 2 86 3 738
2017 Shift worker 64 36 0 0 0 0 0 100 0 16
2017 Non-shift worker 49 29 13 3 3 1 3 81 6 786

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 41 41 9 9 0 0 0 83 9 12
2020 Non-shift worker 28 45 19 4 2 1 0 74 7 710

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 24 50 17 9 0 0 0 74 9 12
2020 Non-shift worker 11 35 36 14 3 0 0 47 17 713
2019 Shift worker 42 26 19 0 13 0 0 68 13 14
2019 Non-shift worker 13 38 33 11 4 0 0 52 15 746
2017 Shift worker 35 48 17 0 0 0 0 83 0 16
2017 Non-shift worker 12 33 39 9 6 0 0 45 15 793

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 0 0 33 60 7 0 0 67 0 12
2020 Non-shift worker 10 21 43 20 6 0 0 26 31 705
2019 Shift worker 6 0 26 32 29 0 6 66 7 14
2019 Non-shift worker 8 19 38 26 8 0 0 34 27 740
2017 Shift worker 0 6 29 36 29 0 0 65 6 16
2017 Non-shift worker 6 17 42 24 9 0 1 33 24 790
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 16 77 0 7 83 17 12
2020 Non-shift worker 8 76 15 2 91 9 716

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Shift worker 67 9 0 9 0 0 16 90 10 12
2020 Non-shift worker 58 13 7 4 2 3 14 85 7 712
2019 Shift worker 61 13 6 0 13 0 6 79 14 14
2019 Non-shift worker 59 14 9 5 3 1 9 81 9 743
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