2020 Public Service Employee Survey Results by Theme for Treasury Board of Canada Secretariat by Question 111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 54 30 9 4 3 1 0 85 6 144
2020 Does not provide services to public 41 38 10 8 3 0 0 79 11 1684
2019 Provides services to public 45 37 7 7 3 0 1 82 11 169
2019 Does not provide services to public 43 38 9 7 3 0 0 81 10 1613
2018 Provides services to public 37 49 7 5 1 0 0 86 6 97
2018 Does not provide services to public 38 41 10 8 4 0 0 79 11 1268
2017 Provides services to public 35 42 14 8 0 0 0 78 8 121
2017 Does not provide services to public 35 46 8 7 4 0 0 80 11 1382
2014 Provides services to public 26 47 11 9 7 0 0 73 16 108
2014 Does not provide services to public 32 47 10 7 4 0 0 79 11 1310

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 53 29 10 4 4 0 0 82 8 143
2020 Does not provide services to public 43 34 10 8 5 0 0 77 13 1674
2019 Provides services to public 42 40 9 5 4 0 1 83 8 170
2019 Does not provide services to public 44 33 9 9 5 0 0 77 14 1612
2018 Provides services to public 40 36 13 9 3 0 0 75 12 96
2018 Does not provide services to public 39 36 10 9 6 0 0 75 15 1267
2017 Provides services to public 35 36 16 7 6 0 0 71 13 121
2017 Does not provide services to public 35 38 10 10 7 0 0 73 17 1384

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 66 26 6 1 1 0 0 92 2 143
2020 Does not provide services to public 53 33 9 4 1 0 0 86 5 1666
2019 Provides services to public 56 33 6 2 2 0 1 90 4 169
2019 Does not provide services to public 53 33 9 3 1 0 0 86 5 1599
2018 Provides services to public 60 32 4 2 1 0 0 92 3 97
2018 Does not provide services to public 51 35 9 3 2 0 0 86 5 1259
2017 Provides services to public 51 40 5 4 0 0 0 91 4 122
2017 Does not provide services to public 51 36 8 4 1 0 0 87 5 1383
2014 Provides services to public 56 30 11 3 1 0 0 86 4 108
2014 Does not provide services to public 61 27 7 3 2 0 0 89 4 1309

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 55 36 6 1 2 0 0 91 3 143
2020 Does not provide services to public 46 36 10 6 2 0 0 82 8 1679
2019 Provides services to public 52 34 5 5 3 0 1 87 8 170
2019 Does not provide services to public 48 35 9 6 2 0 0 83 9 1614
2018 Provides services to public 48 42 4 6 0 0 0 90 6 97
2018 Does not provide services to public 42 37 11 6 4 0 0 79 10 1265
2017 Provides services to public 44 40 11 5 0 0 0 84 5 121
2017 Does not provide services to public 41 40 10 7 3 0 0 81 10 1377
2014 Provides services to public 34 35 15 11 4 1 0 69 15 108
2014 Does not provide services to public 41 40 10 6 3 0 0 81 9 1308

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 51 38 7 3 1 0 0 89 4 144
2020 Does not provide services to public 47 31 11 6 3 0 0 79 10 1673
2019 Provides services to public 53 30 9 4 3 0 1 83 8 168
2019 Does not provide services to public 47 31 10 7 4 1 0 79 11 1614
2018 Provides services to public 53 30 13 3 1 0 0 83 4 95
2018 Does not provide services to public 47 29 13 7 4 1 0 76 11 1262
2017 Provides services to public 47 25 20 3 5 0 0 72 9 121
2017 Does not provide services to public 41 31 14 9 4 1 0 73 13 1383
2014 Provides services to public 26 34 16 12 8 2 1 63 21 108
2014 Does not provide services to public 33 35 17 9 5 1 0 69 14 1308

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 43 5 2 2 0 0 92 3 144
2020 Does not provide services to public 47 33 10 7 3 0 0 80 10 1671
2019 Provides services to public 51 33 9 4 3 0 1 84 7 170
2019 Does not provide services to public 46 33 10 7 3 0 0 79 10 1605
2018 Provides services to public 50 34 11 3 1 1 0 85 4 96
2018 Does not provide services to public 45 32 12 7 4 0 0 77 11 1255
2017 Provides services to public 46 30 13 6 5 0 0 76 11 121
2017 Does not provide services to public 41 34 12 9 4 0 0 75 13 1384
2014 Provides services to public 27 38 16 11 6 1 1 66 18 108
2014 Does not provide services to public 34 39 14 9 4 0 0 73 13 1309

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 47 25 17 6 2 3 0 74 8 143
2020 Does not provide services to public 39 25 17 9 5 3 1 66 15 1680
2019 Provides services to public 45 24 15 7 5 2 2 72 12 168
2019 Does not provide services to public 38 25 17 10 6 3 1 65 16 1619
2018 Provides services to public 43 22 22 8 3 2 0 66 11 96
2018 Does not provide services to public 37 25 15 12 8 3 0 64 20 1268
2017 Provides services to public 34 25 20 8 8 5 0 63 17 122
2017 Does not provide services to public 35 25 17 10 9 4 1 62 20 1382
2014 Provides services to public 22 20 19 13 14 10 2 48 30 108
2014 Does not provide services to public 28 25 18 15 10 3 1 55 25 1310
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 62 21 7 3 2 1 4 88 5 144
2020 Does not provide services to public 65 22 8 2 2 1 1 88 4 1680
2019 Provides services to public 56 23 15 1 2 1 2 81 3 170
2019 Does not provide services to public 63 21 8 3 2 1 1 86 6 1620

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 68 19 7 3 2 0 0 87 6 144
2020 Does not provide services to public 57 28 6 5 3 0 0 85 9 1682
2019 Provides services to public 52 24 14 5 2 2 1 78 8 169
2019 Does not provide services to public 53 28 8 7 4 1 0 82 11 1616
2018 Provides services to public 46 32 9 10 2 0 1 79 12 96
2018 Does not provide services to public 49 29 9 7 5 1 0 79 12 1254
2017 Provides services to public 51 30 6 8 4 0 1 82 12 122
2017 Does not provide services to public 47 31 9 8 4 1 0 79 12 1382
2014 Provides services to public 42 35 10 8 5 0 0 77 13 108
2014 Does not provide services to public 46 30 10 9 4 0 0 76 14 1311

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 73 19 4 3 1 1 0 92 4 144
2020 Does not provide services to public 63 23 6 5 3 0 0 86 8 1686
2019 Provides services to public 54 26 8 6 5 0 1 80 11 169
2019 Does not provide services to public 58 25 6 7 4 0 0 83 11 1616
2018 Provides services to public 49 36 6 4 4 0 1 86 8 96
2018 Does not provide services to public 52 25 11 7 5 1 0 77 12 1256
2017 Provides services to public 56 29 4 7 4 0 0 85 11 122
2017 Does not provide services to public 51 27 10 7 5 0 0 78 12 1383
2014 Provides services to public 45 32 13 6 4 0 0 77 10 108
2014 Does not provide services to public 51 27 9 7 5 0 0 78 13 1309

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 50 33 5 7 1 4 0 86 8 144
2020 Does not provide services to public 45 30 10 6 3 6 0 79 10 1686
2019 Provides services to public 37 34 16 4 4 5 1 75 8 170
2019 Does not provide services to public 40 34 9 7 5 5 0 78 12 1611
2018 Provides services to public 30 41 16 7 3 2 0 73 11 96
2018 Does not provide services to public 34 35 12 9 4 5 0 73 14 1270
2017 Provides services to public 34 33 13 8 7 5 0 71 15 121
2017 Does not provide services to public 33 34 13 10 6 5 0 70 16 1387
2014 Provides services to public 27 33 17 6 7 9 0 67 15 108
2014 Does not provide services to public 32 37 12 8 5 6 0 74 13 1310

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 38 10 6 1 1 0 83 7 143
2020 Does not provide services to public 41 34 10 8 5 2 0 77 13 1676
2019 Provides services to public 34 39 13 5 4 4 1 77 10 169
2019 Does not provide services to public 37 36 12 8 6 2 0 74 14 1608
2018 Provides services to public 29 39 17 10 4 1 0 69 14 97
2018 Does not provide services to public 33 35 13 10 6 2 0 70 16 1269
2017 Provides services to public 32 36 18 7 6 1 1 69 13 122
2017 Does not provide services to public 32 33 15 11 7 2 0 66 19 1384
2014 Provides services to public 26 38 19 4 10 3 0 66 14 108
2014 Does not provide services to public 29 38 15 10 6 2 0 69 15 1310

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 34 35 13 14 1 3 0 71 16 144
2020 Does not provide services to public 29 34 15 12 7 3 0 65 19 1680
2019 Provides services to public 28 35 20 8 5 4 1 66 13 169
2019 Does not provide services to public 26 35 15 13 7 5 0 63 21 1610
2018 Provides services to public 24 38 20 12 4 2 0 63 16 97
2018 Does not provide services to public 22 36 15 15 7 5 0 61 23 1268
2017 Provides services to public 22 35 22 11 6 3 0 59 18 122
2017 Does not provide services to public 22 32 18 15 9 5 0 57 24 1386
2014 Provides services to public 15 36 29 7 10 4 0 53 17 108
2014 Does not provide services to public 20 36 18 14 6 5 0 59 22 1310

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 39 10 12 3 0 0 75 15 144
2020 Does not provide services to public 28 34 17 12 7 2 0 64 19 1686
2019 Provides services to public 27 34 20 9 7 2 1 63 16 170
2019 Does not provide services to public 23 36 15 15 8 2 0 61 23 1612
2018 Provides services to public 23 34 18 17 7 1 0 57 24 97
2018 Does not provide services to public 22 35 15 17 9 2 0 58 27 1272
2017 Provides services to public 24 37 22 10 6 1 0 61 16 122
2017 Does not provide services to public 21 37 15 15 9 2 0 59 25 1385
2014 Provides services to public 17 35 19 15 11 2 0 53 27 108
2014 Does not provide services to public 18 38 14 18 9 3 0 58 28 1310
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 47 37 9 5 2 0 0 84 7 143
2020 Does not provide services to public 41 35 11 9 4 0 0 76 13 1683
2019 Provides services to public 38 35 16 7 2 1 1 74 9 170
2019 Does not provide services to public 39 35 11 10 5 0 0 74 15 1615
2018 Provides services to public 30 39 15 14 3 0 0 68 17 95
2018 Does not provide services to public 35 35 14 9 7 1 0 70 16 1271
2017 Provides services to public 37 40 13 6 5 0 0 77 10 121
2017 Does not provide services to public 33 37 11 11 7 0 0 70 18 1384
2014 Provides services to public 26 30 19 15 10 0 0 57 25 108
2014 Does not provide services to public 32 34 14 12 7 0 0 66 20 1309

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 47 38 6 7 2 0 0 85 9 143
2020 Does not provide services to public 37 40 10 10 4 0 0 77 14 1670
2019 Provides services to public 34 42 12 8 2 0 1 78 11 168
2019 Does not provide services to public 34 38 9 13 5 0 0 72 18 1611
2018 Provides services to public 32 42 12 9 4 0 0 74 14 97
2018 Does not provide services to public 31 39 13 11 6 0 0 70 17 1270
2017 Provides services to public 32 38 18 6 6 0 0 70 12 121
2017 Does not provide services to public 29 39 13 13 6 0 0 68 18 1380

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 66 22 6 3 3 0 0 88 6 143
2020 Does not provide services to public 50 30 8 7 4 0 0 81 11 1680
2019 Provides services to public 48 23 17 5 4 1 1 73 9 170
2019 Does not provide services to public 47 29 10 7 5 1 1 77 13 1613
2018 Provides services to public 44 40 8 5 2 0 1 84 7 95
2018 Does not provide services to public 44 30 11 9 5 1 0 75 13 1257
2017 Provides services to public 47 28 15 6 3 2 0 76 9 122
2017 Does not provide services to public 42 33 10 8 5 0 0 76 14 1385
2014 Provides services to public 44 29 9 12 3 0 3 76 15 108
2014 Does not provide services to public 41 34 10 9 5 1 1 75 14 1310

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 42 28 12 12 4 0 1 72 16 144
2020 Does not provide services to public 33 38 14 11 4 0 1 71 15 1677
2019 Provides services to public 29 45 8 11 4 0 2 77 15 167
2019 Does not provide services to public 33 39 12 11 4 0 1 72 15 1610
2018 Provides services to public 28 43 11 14 4 1 0 72 18 97
2018 Does not provide services to public 27 43 13 12 4 1 1 70 17 1273
2017 Provides services to public 32 40 12 11 5 0 0 72 16 122
2017 Does not provide services to public 28 40 13 13 5 0 1 69 19 1385
2014 Provides services to public 29 40 12 15 3 0 1 70 18 107
2014 Does not provide services to public 33 36 13 12 5 0 1 70 17 1308

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 70 13 10 3 1 2 1 86 4 144
2020 Does not provide services to public 56 21 11 5 3 2 1 80 9 1677

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 40 38 12 7 2 1 0 79 9 142
2020 Does not provide services to public 31 34 16 10 6 4 0 68 16 1684
2019 Provides services to public 27 38 17 10 5 2 1 68 15 167
2019 Does not provide services to public 32 32 15 10 7 3 0 67 17 1610
2018 Provides services to public 32 33 17 15 3 1 0 66 17 97
2018 Does not provide services to public 29 34 15 12 8 3 0 65 20 1265
2017 Provides services to public 33 35 16 6 6 3 1 70 13 122
2017 Does not provide services to public 29 36 12 12 7 3 0 68 20 1383
2014 Provides services to public 27 31 15 14 9 3 2 60 24 107
2014 Does not provide services to public 27 34 15 13 6 3 1 64 20 1311

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 31 15 11 7 0 0 68 17 144
2020 Does not provide services to public 27 29 14 14 10 4 3 59 26 1684
2019 Provides services to public 30 34 9 17 6 1 3 66 24 170
2019 Does not provide services to public 27 28 13 14 11 4 3 59 26 1618
2018 Provides services to public 34 22 17 17 8 1 1 56 26 96
2018 Does not provide services to public 25 30 14 13 14 3 1 57 28 1260
2017 Provides services to public 26 27 10 18 10 6 2 58 30 122
2017 Does not provide services to public 25 27 14 15 14 3 2 54 31 1379
2014 Provides services to public 20 23 14 15 23 1 4 45 40 108
2014 Does not provide services to public 19 26 14 18 16 3 3 48 37 1311

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 56 22 9 4 4 0 4 82 9 144
2020 Does not provide services to public 49 22 15 7 5 1 3 73 12 1684
2019 Provides services to public 54 25 8 5 3 1 4 83 8 169
2019 Does not provide services to public 52 23 12 6 4 0 3 78 10 1612

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 50 22 17 5 4 1 2 74 9 143
2020 Does not provide services to public 53 22 13 6 3 1 2 77 10 1685
2019 Provides services to public 54 21 14 6 2 0 2 77 8 168
2019 Does not provide services to public 57 21 11 4 2 1 3 82 7 1606

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 81 7 3 1 2 3 3 94 2 143
2020 Does not provide services to public 78 7 4 2 2 3 3 91 4 1679
2019 Provides services to public 76 9 5 2 3 3 2 89 6 168
2019 Does not provide services to public 79 7 4 2 2 2 4 91 5 1605

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 75 9 3 2 1 1 9 94 3 144
2020 Does not provide services to public 78 7 4 1 1 1 7 93 3 1681
2019 Provides services to public 82 7 2 1 1 1 7 96 2 168
2019 Does not provide services to public 83 4 2 1 1 1 8 96 2 1605

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 38 10 3 2 0 0 86 4 143
2020 Does not provide services to public 43 36 8 9 4 0 0 79 12 1680
2019 Provides services to public 45 34 11 6 2 0 1 80 9 170
2019 Does not provide services to public 41 36 10 8 4 0 0 77 12 1601
2018 Provides services to public 35 44 12 7 3 0 0 78 10 97
2018 Does not provide services to public 39 38 9 9 5 0 0 77 14 1259
2017 Provides services to public 41 33 14 8 4 0 0 74 12 122
2017 Does not provide services to public 35 39 10 11 5 0 0 74 16 1383
2014 Provides services to public 29 39 10 11 11 0 0 67 22 108
2014 Does not provide services to public 31 41 11 11 5 0 0 73 16 1309

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 54 32 11 1 2 0 0 86 3 143
2020 Does not provide services to public 46 32 11 7 4 0 0 79 11 1682
2019 Provides services to public 47 34 8 6 3 0 1 82 9 169
2019 Does not provide services to public 45 31 14 6 4 0 0 76 10 1610
2018 Provides services to public 48 36 10 3 3 0 0 84 6 97
2018 Does not provide services to public 42 34 11 8 5 1 0 76 13 1257
2017 Provides services to public 47 32 13 5 4 0 0 78 9 122
2017 Does not provide services to public 38 36 11 9 6 0 0 74 15 1381
2014 Provides services to public 31 34 18 9 9 0 0 64 18 108
2014 Does not provide services to public 36 35 13 9 6 0 0 72 15 1309

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 48 39 7 4 2 0 0 87 5 142
2020 Does not provide services to public 40 38 9 9 3 0 0 78 12 1678
2019 Provides services to public 48 33 12 4 2 0 1 82 6 167
2019 Does not provide services to public 40 38 9 8 3 0 1 79 12 1590
2018 Provides services to public 42 37 8 8 5 0 0 79 13 97
2018 Does not provide services to public 38 37 11 9 4 0 0 75 14 1261
2017 Provides services to public 44 37 10 7 2 0 0 81 8 122
2017 Does not provide services to public 36 38 12 9 4 0 0 74 14 1382
2014 Provides services to public 32 37 16 11 3 1 0 70 15 108
2014 Does not provide services to public 37 36 13 9 4 0 1 74 13 1308

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 39 43 8 4 2 1 2 85 6 144
2020 Does not provide services to public 32 43 13 7 2 3 0 77 9 1681
2019 Provides services to public 36 42 12 7 2 1 1 79 9 169
2019 Does not provide services to public 30 42 15 6 4 3 0 74 10 1613
2018 Provides services to public 38 31 20 4 2 4 0 72 6 97
2018 Does not provide services to public 30 39 16 7 5 3 0 71 12 1268
2017 Provides services to public 31 36 16 3 7 6 1 72 11 121
2017 Does not provide services to public 28 37 17 10 4 4 0 68 15 1381

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 56 30 5 6 3 0 0 86 9 144
2020 Does not provide services to public 45 30 9 10 6 0 0 75 16 1677
2019 Provides services to public 52 32 6 7 2 0 1 84 10 169
2019 Does not provide services to public 51 29 7 8 4 0 0 80 13 1610
2018 Provides services to public 51 37 5 3 4 0 0 88 7 97
2018 Does not provide services to public 47 32 8 8 4 0 0 79 12 1274
2017 Provides services to public 52 30 8 6 3 1 0 83 9 122
2017 Does not provide services to public 46 30 9 9 5 0 0 77 14 1381
2014 Provides services to public 41 28 12 16 3 0 1 69 19 108
2014 Does not provide services to public 42 33 10 10 4 0 1 76 14 1308

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 36 29 19 8 7 0 1 65 16 140
2020 Does not provide services to public 27 29 21 12 9 0 0 57 22 1677
2019 Provides services to public 37 33 21 5 2 1 1 71 7 169
2019 Does not provide services to public 31 31 21 10 7 0 0 62 17 1611
2018 Provides services to public 27 42 17 8 6 0 0 69 14 97
2018 Does not provide services to public 27 32 21 13 7 0 0 59 20 1275
2017 Provides services to public 35 33 22 6 2 0 1 69 9 122
2017 Does not provide services to public 26 38 19 11 6 0 0 64 17 1387
2014 Provides services to public 36 43 14 5 1 0 2 80 6 108
2014 Does not provide services to public 29 38 19 9 5 0 0 67 14 1311

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 45 55 143
2020 Does not provide services to public 40 60 1684

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 70 14 3 1 2 1 9 93 3 143
2020 Does not provide services to public 64 16 6 2 1 3 8 90 3 1683

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Provides services to public 26 38 36 144
2020 Does not provide services to public 39 27 34 1688
2019 Provides services to public 32 30 38 170
2019 Does not provide services to public 44 22 34 1618
2018 Provides services to public 29 30 40 97
2018 Does not provide services to public 46 22 31 1276
2017 Provides services to public 35 33 32 122
2017 Does not provide services to public 46 22 32 1385
2014 Provides services to public 42 25 33 108
2014 Does not provide services to public 46 23 32 1311

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Provides services to public 3 19 44 8 11 16 37
2020 Does not provide services to public 7 27 51 3 5 7 666
2019 Provides services to public 8 28 35 7 13 9 54
2019 Does not provide services to public 7 23 53 3 7 7 711
2018 Provides services to public 14 36 40 2 8 0 29
2018 Does not provide services to public 8 28 47 4 5 7 598
2017 Provides services to public 5 25 36 7 22 5 41
2017 Does not provide services to public 8 24 51 3 9 5 633
2014 Provides services to public 16 14 50 9 9999 11 44
2014 Does not provide services to public 8 19 57 6 9999 9 600
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 59 35 2 3 1 0 0 94 4 142
2020 Does not provide services to public 53 34 6 5 2 0 0 87 8 1681
2019 Provides services to public 52 35 8 3 1 0 1 88 4 169
2019 Does not provide services to public 51 33 7 6 2 0 0 85 8 1604
2018 Provides services to public 48 42 7 1 2 0 0 90 3 96
2018 Does not provide services to public 52 36 6 4 2 0 0 89 6 1268
2017 Provides services to public 42 41 8 5 4 1 0 83 9 121
2017 Does not provide services to public 45 38 9 5 3 0 0 83 8 1381
2014 Provides services to public 45 36 10 7 1 1 0 82 8 108
2014 Does not provide services to public 47 38 8 4 2 0 0 85 6 1310

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 37 47 10 5 0 0 0 84 5 144
2020 Does not provide services to public 32 43 13 8 3 1 0 76 11 1682
2019 Provides services to public 35 41 14 7 1 1 1 78 8 169
2019 Does not provide services to public 30 44 15 7 2 1 0 75 10 1616
2018 Provides services to public 30 44 17 8 2 0 0 73 10 97
2018 Does not provide services to public 28 44 15 8 3 1 0 73 11 1267
2017 Provides services to public 32 44 15 5 2 2 0 77 7 122
2017 Does not provide services to public 30 45 13 8 3 1 0 76 11 1384
2014 Provides services to public 24 42 21 6 6 3 0 67 11 108
2014 Does not provide services to public 27 44 16 9 2 2 0 72 12 1310

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 9 23 31 21 14 1 1 36 33 144
2020 Does not provide services to public 11 24 37 20 7 0 1 27 36 1680
2019 Provides services to public 9 25 33 24 6 2 1 31 35 169
2019 Does not provide services to public 12 24 35 19 8 1 1 28 36 1612
2018 Provides services to public 14 30 36 10 8 0 2 18 45 97
2018 Does not provide services to public 11 28 36 18 5 1 1 24 39 1270
2017 Provides services to public 8 29 36 15 10 1 2 26 38 121
2017 Does not provide services to public 14 26 35 16 7 0 2 23 41 1381
2014 Provides services to public 12 25 35 17 7 0 4 24 39 108
2014 Does not provide services to public 10 25 41 16 7 0 2 23 35 1308

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 4 13 28 34 17 3 1 54 17 144
2020 Does not provide services to public 5 13 24 33 20 2 2 55 20 1671
2019 Provides services to public 11 16 28 22 19 2 2 43 28 168
2019 Does not provide services to public 7 13 27 30 18 3 2 50 21 1611
2018 Provides services to public 8 24 23 31 13 0 2 44 32 97
2018 Does not provide services to public 7 15 29 30 14 2 2 45 24 1264
2017 Provides services to public 5 14 22 26 23 3 6 54 21 121
2017 Does not provide services to public 8 17 27 27 16 2 4 45 26 1374
2014 Provides services to public 12 16 29 20 12 4 6 36 31 108
2014 Does not provide services to public 6 15 26 32 15 3 3 50 23 1308

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 8 27 25 26 11 0 3 38 36 144
2020 Does not provide services to public 13 22 30 22 10 1 1 33 37 1675
2019 Provides services to public 9 28 26 19 14 1 2 34 38 169
2019 Does not provide services to public 16 20 30 21 11 1 1 33 36 1614
2018 Provides services to public 10 26 27 20 13 1 3 34 37 97
2018 Does not provide services to public 18 21 31 19 9 1 2 28 40 1265
2017 Provides services to public 12 27 33 15 5 4 5 22 42 121
2017 Does not provide services to public 17 23 29 19 8 1 2 28 42 1376
2014 Provides services to public 17 28 29 15 4 2 5 20 48 108
2014 Does not provide services to public 20 24 30 17 8 1 2 25 45 1308

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 7 20 27 26 17 0 3 45 28 143
2020 Does not provide services to public 13 23 33 21 9 1 1 30 36 1673
2019 Provides services to public 9 18 30 26 15 1 1 42 27 168
2019 Does not provide services to public 13 21 33 21 10 1 1 31 35 1616
2018 Provides services to public 10 21 31 22 14 1 2 36 31 96
2018 Does not provide services to public 13 23 37 18 6 1 1 25 37 1255
2017 Provides services to public 10 22 29 22 14 1 2 37 33 121
2017 Does not provide services to public 13 23 36 18 8 1 1 27 36 1375
2014 Provides services to public 14 25 30 20 9 0 3 29 40 108
2014 Does not provide services to public 10 21 40 21 7 1 2 28 32 1302

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 16 21 24 22 16 1 1 38 37 144
2020 Does not provide services to public 17 21 28 20 10 2 2 31 40 1678
2019 Provides services to public 11 18 25 27 13 2 4 42 31 170
2019 Does not provide services to public 15 22 26 19 13 2 3 34 39 1611
2018 Provides services to public 18 28 23 19 11 1 1 30 47 97
2018 Does not provide services to public 18 26 26 18 7 2 2 26 46 1266
2017 Provides services to public 20 25 28 12 9 0 6 23 48 120
2017 Does not provide services to public 19 28 25 15 8 1 3 24 49 1380
2014 Provides services to public 18 27 25 22 5 0 4 28 46 107
2014 Does not provide services to public 14 27 29 17 9 1 3 27 43 1309

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 7 13 20 28 26 4 2 57 21 142
2020 Does not provide services to public 8 15 26 30 15 3 2 48 24 1674
2019 Provides services to public 16 15 26 23 16 2 2 41 32 168
2019 Does not provide services to public 12 16 28 23 16 3 2 41 30 1611
2018 Provides services to public 13 31 23 16 15 2 1 31 45 95
2018 Does not provide services to public 13 22 30 22 8 2 2 31 37 1260
2017 Provides services to public 13 22 27 19 10 2 6 32 39 122
2017 Does not provide services to public 12 20 32 20 11 3 3 33 33 1374
2014 Provides services to public 14 17 28 30 6 0 6 38 32 108
2014 Does not provide services to public 8 15 31 26 13 2 4 42 25 1307

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 5 20 26 27 17 3 2 46 26 143
2020 Does not provide services to public 11 19 33 22 11 2 1 35 31 1674
2019 Provides services to public 9 21 32 18 16 2 1 36 32 168
2019 Does not provide services to public 13 20 34 19 11 1 1 31 35 1611
2018 Provides services to public 6 27 31 17 14 3 2 33 35 97
2018 Does not provide services to public 14 25 33 17 6 2 1 25 41 1262
2017 Provides services to public 13 17 33 18 10 5 4 30 34 121
2017 Does not provide services to public 15 21 34 17 8 2 2 27 38 1378
2014 Provides services to public 13 21 35 15 4 3 8 22 39 108
2014 Does not provide services to public 15 22 36 17 7 1 2 25 38 1310

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 9 18 32 24 17 0 0 41 27 144
2020 Does not provide services to public 6 15 38 28 12 0 0 41 21 1682
2019 Provides services to public 11 25 32 18 13 1 1 31 36 169
2019 Does not provide services to public 14 28 33 16 9 0 0 24 42 1614

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 34 44 11 9 0 2 0 80 9 142
2020 Does not provide services to public 23 39 18 12 5 3 0 64 17 1673
2019 Provides services to public 25 35 22 11 3 3 1 63 14 169
2019 Does not provide services to public 20 37 19 15 4 5 1 60 20 1607

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 59 24 8 5 3 0 1 83 8 143
2020 Does not provide services to public 56 25 7 7 4 1 0 82 11 1675
2019 Provides services to public 49 32 8 6 4 0 1 82 10 168
2019 Does not provide services to public 54 28 7 7 4 1 0 83 11 1615
2018 Provides services to public 44 39 6 9 1 0 0 83 10 96
2018 Does not provide services to public 47 28 8 9 6 1 0 76 16 1273
2017 Provides services to public 51 26 9 9 5 0 0 78 13 122
2017 Does not provide services to public 47 28 8 9 6 1 0 76 16 1384
2014 Provides services to public 42 26 11 9 12 0 0 68 21 108
2014 Does not provide services to public 49 27 9 8 6 1 0 76 15 1311

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 70 22 3 3 1 0 1 93 4 143
2020 Does not provide services to public 65 25 4 4 1 0 0 90 6 1665
2019 Provides services to public 55 30 8 4 2 0 1 86 6 169
2019 Does not provide services to public 61 26 5 5 2 0 0 88 7 1617
2018 Provides services to public 50 43 4 3 0 0 0 93 3 97
2018 Does not provide services to public 53 32 6 5 3 0 0 86 8 1271
2017 Provides services to public 52 30 10 6 2 0 0 82 8 122
2017 Does not provide services to public 51 34 6 6 2 0 0 86 8 1383
2014 Provides services to public 39 39 9 8 5 0 0 78 13 108
2014 Does not provide services to public 51 35 6 6 2 0 0 86 8 1310

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 61 28 6 1 2 1 1 90 4 143
2020 Does not provide services to public 57 30 8 4 2 0 0 87 5 1672
2019 Provides services to public 48 37 7 4 2 1 1 87 6 168
2019 Does not provide services to public 54 33 7 4 2 1 0 87 6 1612
2018 Provides services to public 40 44 11 5 0 0 0 84 5 97
2018 Does not provide services to public 48 37 8 4 2 1 0 85 7 1270

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 57 30 7 4 1 1 0 89 4 143
2020 Does not provide services to public 42 38 9 7 3 2 0 81 9 1679
2019 Provides services to public 49 33 9 4 3 1 1 83 8 167
2019 Does not provide services to public 43 36 11 6 2 2 0 81 9 1606
2018 Provides services to public 55 36 6 2 1 0 0 92 3 96
2018 Does not provide services to public 47 35 9 4 3 2 0 83 7 1263
2017 Provides services to public 50 37 10 2 2 0 0 87 4 122
2017 Does not provide services to public 42 39 11 5 2 2 0 82 7 1386
2014 Provides services to public 41 35 11 6 4 2 1 78 10 108
2014 Does not provide services to public 45 35 10 5 2 3 0 83 7 1311

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 53 31 9 3 2 3 0 86 4 144
2020 Does not provide services to public 45 32 12 5 2 4 0 80 7 1676
2019 Provides services to public 49 31 12 4 2 2 1 82 5 170
2019 Does not provide services to public 50 31 10 3 2 4 0 84 5 1611
2018 Provides services to public 59 28 12 1 1 0 0 86 2 96
2018 Does not provide services to public 49 32 11 3 2 3 0 84 5 1264
2017 Provides services to public 49 28 11 3 4 4 0 81 7 122
2017 Does not provide services to public 45 33 12 4 2 4 0 81 6 1385
2014 Provides services to public 43 30 12 4 3 5 2 79 7 108
2014 Does not provide services to public 49 33 10 2 1 4 0 86 4 1309

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 64 29 5 2 0 0 0 93 2 144
2020 Does not provide services to public 60 28 6 3 2 0 0 89 5 1678
2019 Provides services to public 60 30 4 3 2 0 1 90 5 168
2019 Does not provide services to public 57 30 6 3 2 1 0 88 5 1615
2018 Provides services to public 57 38 4 0 1 0 0 95 1 96
2018 Does not provide services to public 55 31 7 4 3 0 0 87 6 1266
2017 Provides services to public 54 30 10 3 2 0 0 85 5 122
2017 Does not provide services to public 49 37 7 4 3 0 0 86 7 1383
2014 Provides services to public 43 32 15 6 2 0 1 76 8 108
2014 Does not provide services to public 53 34 8 3 2 0 0 87 5 1309

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 67 19 5 1 3 3 1 90 5 143
2020 Does not provide services to public 57 20 8 4 4 5 3 83 9 1683

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 48 33 10 5 2 3 0 83 7 143
2020 Does not provide services to public 42 32 14 5 2 5 0 78 7 1686

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 61 19 10 6 1 3 1 82 7 144
2020 Does not provide services to public 50 27 8 5 3 4 2 82 9 1677

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 40 33 11 5 3 3 6 79 9 143
2020 Does not provide services to public 31 29 15 7 5 7 6 70 13 1677
2019 Provides services to public 33 33 15 5 5 5 4 72 11 168
2019 Does not provide services to public 38 27 11 8 5 7 5 73 14 1613
2018 Provides services to public 26 42 15 9 2 5 1 72 11 97
2018 Does not provide services to public 30 29 14 9 7 7 4 66 18 1275
2017 Provides services to public 31 34 13 5 7 7 3 72 13 121
2017 Does not provide services to public 31 28 14 9 7 5 5 66 18 1385
2014 Provides services to public 29 23 18 13 11 3 2 56 26 108
2014 Does not provide services to public 34 30 13 8 7 4 4 69 16 1310

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 30 8 8 2 3 1 82 10 144
2020 Does not provide services to public 42 34 10 6 3 2 2 79 10 1683
2019 Provides services to public 40 33 11 9 3 3 2 76 12 169
2019 Does not provide services to public 43 33 10 6 3 3 1 80 10 1614
2018 Provides services to public 40 37 10 7 6 0 0 77 13 97
2018 Does not provide services to public 44 34 9 6 4 2 1 80 10 1266
2017 Provides services to public 39 34 11 9 2 2 2 77 12 122
2017 Does not provide services to public 44 32 10 7 3 3 1 79 10 1381
2014 Provides services to public 36 40 8 9 4 2 2 79 13 108
2014 Does not provide services to public 45 34 9 5 4 2 1 82 9 1311

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 50 32 14 3 0 1 0 83 3 142
2020 Does not provide services to public 40 36 14 5 2 2 0 78 7 1676
2019 Provides services to public 40 37 13 4 5 1 1 78 9 166
2019 Does not provide services to public 39 36 14 5 3 2 0 77 8 1613
2018 Provides services to public 40 44 7 6 1 2 0 86 7 94
2018 Does not provide services to public 38 38 15 5 3 1 0 77 8 1267

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 22 18 9 5 6 2 66 15 144
2020 Does not provide services to public 24 22 17 11 8 14 4 56 23 1678
2019 Provides services to public 27 23 21 12 6 6 5 56 21 168
2019 Does not provide services to public 22 20 19 11 11 12 4 51 27 1619
2018 Provides services to public 26 18 20 11 11 11 4 52 25 97
2018 Does not provide services to public 20 21 18 12 13 13 3 49 29 1270
2017 Provides services to public 17 22 17 11 12 17 5 50 29 122
2017 Does not provide services to public 17 21 16 15 15 12 4 45 35 1384
2014 Provides services to public 11 17 21 16 17 12 5 35 39 108
2014 Does not provide services to public 15 20 17 13 15 14 6 44 35 1308

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 44 39 7 9 2 0 0 82 10 144
2020 Does not provide services to public 35 46 5 12 2 0 0 81 14 1686

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 29 13 14 3 0 0 70 17 144
2020 Does not provide services to public 30 39 11 14 4 0 1 70 18 1680
2019 Provides services to public 57 30 2 5 4 0 1 88 9 169
2019 Does not provide services to public 44 31 6 12 7 0 0 75 19 1614
2017 Provides services to public 49 27 9 7 8 0 0 76 15 122
2017 Does not provide services to public 43 33 6 12 6 0 0 76 18 1383
2014 Provides services to public 38 45 3 9 5 0 0 83 14 107
2014 Does not provide services to public 43 35 7 11 4 0 0 78 15 1310

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 51 27 12 8 3 0 0 78 10 142
2020 Does not provide services to public 42 35 10 9 3 0 1 78 12 1673
2019 Provides services to public 55 36 3 5 1 0 1 91 6 168
2019 Does not provide services to public 54 32 7 4 2 1 0 87 6 1601
2017 Provides services to public 49 29 13 9 1 0 0 78 9 122
2017 Does not provide services to public 52 34 8 5 1 0 0 86 6 1379
2014 Provides services to public 40 37 13 5 5 0 0 78 9 108
2014 Does not provide services to public 49 36 8 6 2 0 0 85 8 1311

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 77 15 1 6 1 0 0 93 6 144
2020 Does not provide services to public 78 15 3 2 1 1 0 94 3 1680
2017 Provides services to public 62 25 7 4 1 1 0 88 5 121
2017 Does not provide services to public 72 20 3 2 1 1 0 93 4 1385
2014 Provides services to public 58 29 3 7 2 1 1 88 9 108
2014 Does not provide services to public 72 19 4 2 1 0 0 92 3 1310

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 49 22 17 6 2 3 1 74 8 144
2020 Does not provide services to public 47 28 16 6 2 2 0 76 8 1684
2019 Provides services to public 57 23 11 5 2 1 1 81 8 169
2019 Does not provide services to public 47 27 17 5 2 3 0 77 6 1618

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 10 90 144
2020 Does not provide services to public 10 90 1688
2019 Provides services to public 14 86 170
2019 Does not provide services to public 13 87 1616
2018 Provides services to public 13 87 97
2018 Does not provide services to public 14 86 1273

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 55 45 15
2020 Does not provide services to public 44 56 171
2019 Provides services to public 63 37 24
2019 Does not provide services to public 41 59 213
2018 Provides services to public 47 53 13
2018 Does not provide services to public 40 60 175

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 68 32 15
2020 Does not provide services to public 71 29 171
2019 Provides services to public 58 42 24
2019 Does not provide services to public 68 32 213

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 15
2020 Does not provide services to public 3 97 171
2019 Provides services to public 0 100 24
2019 Does not provide services to public 8 92 213
2018 Provides services to public 0 100 13
2018 Does not provide services to public 6 94 175

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 15
2020 Does not provide services to public 0 100 171
2019 Provides services to public 0 100 24
2019 Does not provide services to public 0 100 213
2018 Provides services to public 0 100 13
2018 Does not provide services to public 0 100 175

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 13
2018 Does not provide services to public 3 97 175

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 37 63 24
2019 Does not provide services to public 39 61 210
2018 Provides services to public 38 62 13
2018 Does not provide services to public 40 60 176

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 42 58 24
2019 Does not provide services to public 46 54 210

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 54 46 15
2020 Does not provide services to public 48 52 171
2019 Provides services to public 29 71 24
2019 Does not provide services to public 57 43 210

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 47 53 15
2020 Does not provide services to public 50 50 171
2019 Provides services to public 50 50 24
2019 Does not provide services to public 45 55 210
2018 Provides services to public 40 60 13
2018 Does not provide services to public 39 61 176

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 42 58 15
2020 Does not provide services to public 44 56 171
2019 Provides services to public 29 71 24
2019 Does not provide services to public 40 60 210

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 67 33 15
2020 Does not provide services to public 55 45 171
2019 Provides services to public 62 38 24
2019 Does not provide services to public 53 47 210
2018 Provides services to public 54 46 13
2018 Does not provide services to public 49 51 176

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 35 65 15
2020 Does not provide services to public 33 67 171
2019 Provides services to public 51 49 24
2019 Does not provide services to public 30 70 210

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 13
2018 Does not provide services to public 5 95 176

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 13
2018 Does not provide services to public 12 88 176

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 39 61 15
2020 Does not provide services to public 54 46 171
2019 Provides services to public 38 62 24
2019 Does not provide services to public 54 46 210

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 13
2018 Does not provide services to public 9 91 176

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 62 38 24
2019 Does not provide services to public 54 46 208

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 39 61 15
2020 Does not provide services to public 23 77 171
2019 Provides services to public 30 70 24
2019 Does not provide services to public 27 73 208

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 13
2018 Does not provide services to public 11 89 176

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 13
2018 Does not provide services to public 6 94 176

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 15
2020 Does not provide services to public 12 88 171
2019 Provides services to public 21 79 24
2019 Does not provide services to public 14 86 208
2018 Provides services to public 0 100 13
2018 Does not provide services to public 9 91 176

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 13
2018 Does not provide services to public 4 96 176

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 15
2020 Does not provide services to public 12 88 171
2019 Provides services to public 0 100 24
2019 Does not provide services to public 10 90 208

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 33 67 15
2020 Does not provide services to public 14 86 171

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 15
2020 Does not provide services to public 27 73 171
2019 Provides services to public 25 75 24
2019 Does not provide services to public 27 73 208

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 13
2018 Does not provide services to public 9 91 170

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 38 62 13
2018 Does not provide services to public 59 41 170

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 0 100 13
2018 Does not provide services to public 10 90 170

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 30 19 14 5 0 25 8 72 7 144
2020 Does not provide services to public 18 14 14 4 4 38 8 59 15 1682
2019 Provides services to public 25 15 17 5 6 23 9 59 15 169
2019 Does not provide services to public 19 13 17 6 5 31 9 52 18 1618
2018 Provides services to public 23 18 20 3 1 27 9 62 6 96
2018 Does not provide services to public 16 16 17 6 4 35 7 54 16 1271
2017 Provides services to public 22 12 13 2 8 30 13 60 17 122
2017 Does not provide services to public 16 14 17 6 5 31 12 52 19 1384
2014 Provides services to public 15 19 17 11 2 27 8 54 20 108
2014 Does not provide services to public 18 15 17 5 4 33 8 56 16 1311

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 51 25 14 2 0 6 1 83 2 144
2020 Does not provide services to public 36 28 16 5 3 12 1 73 9 1681
2019 Provides services to public 40 36 12 2 3 6 1 81 6 169
2019 Does not provide services to public 38 27 16 5 3 10 1 73 9 1616
2018 Provides services to public 38 37 10 2 1 12 0 86 3 97
2018 Does not provide services to public 34 31 15 6 3 11 1 74 10 1272
2017 Provides services to public 36 32 12 4 4 11 0 76 10 122
2017 Does not provide services to public 33 30 16 7 3 11 1 71 11 1383
2014 Provides services to public 24 34 18 7 3 12 1 67 12 108
2014 Does not provide services to public 30 28 17 5 3 14 2 69 10 1309

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 7 93 144
2020 Does not provide services to public 7 93 1686
2019 Provides services to public 10 90 168
2019 Does not provide services to public 8 92 1613
2018 Provides services to public 8 92 96
2018 Does not provide services to public 7 93 1269

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 56 44 16
2019 Does not provide services to public 37 63 127

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 63 37 16
2019 Does not provide services to public 81 19 127

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 11
2020 Does not provide services to public 7 93 118
2019 Provides services to public 0 100 16
2019 Does not provide services to public 4 96 127

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 11
2020 Does not provide services to public 0 100 118
2019 Provides services to public 0 100 16
2019 Does not provide services to public 0 100 127

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 11
2020 Does not provide services to public 23 77 118

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 16
2019 Does not provide services to public 6 94 127

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 49 51 16
2019 Does not provide services to public 36 64 127

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 31 69 16
2019 Does not provide services to public 32 68 127

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 16
2019 Does not provide services to public 5 95 127

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 16
2019 Does not provide services to public 4 96 127

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 0 100 16
2019 Does not provide services to public 0 100 127

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 43 57 11
2020 Does not provide services to public 33 67 118
2019 Provides services to public 44 56 16
2019 Does not provide services to public 30 70 126

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 11
2020 Does not provide services to public 6 94 118
2019 Provides services to public 0 100 16
2019 Does not provide services to public 5 95 126

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 0 100 11
2020 Does not provide services to public 12 88 118

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Provides services to public 32 68 16
2019 Does not provide services to public 57 43 126

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 31 20 14 3 0 23 8 74 5 144
2020 Does not provide services to public 19 13 14 3 3 42 6 61 11 1683
2019 Provides services to public 26 17 16 2 5 26 7 64 11 170
2019 Does not provide services to public 20 11 18 4 2 35 9 57 11 1618
2018 Provides services to public 26 17 21 3 1 24 9 63 6 97
2018 Does not provide services to public 17 14 19 3 2 39 7 56 9 1266
2017 Provides services to public 24 15 15 1 5 28 11 65 10 122
2017 Does not provide services to public 16 14 17 2 2 40 9 57 9 1385
2014 Provides services to public 14 17 17 8 2 34 9 54 17 108
2014 Does not provide services to public 16 12 17 3 2 42 9 57 9 1309

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 50 26 12 3 0 7 3 84 3 144
2020 Does not provide services to public 37 28 15 4 2 14 1 76 7 1684
2019 Provides services to public 43 29 10 3 4 10 1 81 8 170
2019 Does not provide services to public 39 28 15 3 2 12 1 77 6 1616
2018 Provides services to public 38 28 16 2 1 11 3 77 4 97
2018 Does not provide services to public 34 30 15 3 2 14 1 76 6 1269
2017 Provides services to public 38 33 10 3 4 11 1 81 8 121
2017 Does not provide services to public 34 30 15 3 2 14 2 76 6 1382
2014 Provides services to public 23 31 21 7 1 14 3 65 10 108
2014 Does not provide services to public 32 28 16 2 2 18 2 75 5 1309

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 13 87 143
2020 Does not provide services to public 8 92 1686

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 15 85 144
2020 Does not provide services to public 11 89 1687
2019 Provides services to public 13 87 169
2019 Does not provide services to public 12 88 1619
2017 Provides services to public 13 87 121
2017 Does not provide services to public 14 86 1385
2014 Provides services to public 16 84 108
2014 Does not provide services to public 13 87 1311

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 41 59 21
2020 Does not provide services to public 55 45 183

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 83 17 21
2020 Does not provide services to public 73 27 183
2019 Provides services to public 87 13 22
2019 Does not provide services to public 79 21 190
2017 Provides services to public 82 18 16
2017 Does not provide services to public 75 25 192
2014 Provides services to public 87 13 17
2014 Does not provide services to public 79 21 176

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 71 11 5 7 5 0 0 82 13 17
2020 Does not provide services to public 48 31 5 14 2 0 0 79 16 134
2019 Provides services to public 52 31 6 11 0 0 0 83 11 19
2019 Does not provide services to public 50 29 8 8 3 0 2 80 12 148
2017 Provides services to public 78 15 8 0 0 0 0 92 0 13
2017 Does not provide services to public 50 30 8 7 3 0 2 82 10 145
2014 Provides services to public 39 40 15 0 6 0 0 79 6 15
2014 Does not provide services to public 56 29 5 6 3 0 1 85 9 139

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 62 25 8 2 2 1 1 88 4 144
2020 Does not provide services to public 55 27 6 4 2 2 4 87 7 1687
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 43 32 13 8 1 4 0 78 8 143
2020 Does not provide services to public 36 33 14 11 5 3 0 70 16 1682

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 43 37 12 5 2 1 0 81 7 144
2020 Does not provide services to public 37 42 9 9 3 1 0 79 12 1687

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 43 33 12 5 5 1 0 78 10 142
2020 Does not provide services to public 34 37 12 11 4 1 0 72 15 1682

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 42 31 19 3 2 1 3 75 5 143
2020 Does not provide services to public 35 36 18 5 2 2 2 74 7 1671

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 54 33 9 0 1 2 2 90 1 143
2020 Does not provide services to public 49 33 11 3 1 1 1 84 4 1683

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 72 17 5 1 0 4 0 94 1 143
2020 Does not provide services to public 73 17 4 1 1 4 0 95 1 1684

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 56 26 10 3 2 3 0 84 5 142
2020 Does not provide services to public 48 33 9 5 1 3 0 84 7 1678

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 68 22 6 3 1 0 0 90 4 139
2020 Does not provide services to public 56 27 8 5 4 1 0 83 9 1679

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 65 24 9 1 1 0 0 89 2 141
2020 Does not provide services to public 61 26 7 3 2 1 0 88 5 1681

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 97 3 37
2020 Does not provide services to public 99 1 543

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 22 29 19 22 2 3 3 54 26 36
2020 Does not provide services to public 19 34 19 21 7 0 1 53 28 537

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 50 36 10 2 0 1 0 88 2 143
2020 Does not provide services to public 40 40 11 5 2 2 0 83 7 1683
2019 Provides services to public 37 37 14 6 3 3 1 77 9 169
2019 Does not provide services to public 34 39 14 7 2 3 0 76 9 1616
2018 Provides services to public 34 41 15 8 1 1 0 76 9 96
2018 Does not provide services to public 34 39 13 7 2 4 0 76 10 1268
2017 Provides services to public 25 49 14 4 4 5 0 78 8 122
2017 Does not provide services to public 31 43 12 7 3 3 0 77 11 1385

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 60 25 4 9 2 1 0 86 10 143
2020 Does not provide services to public 45 27 10 11 6 1 0 72 18 1682

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 69 20 8 3 0 0 0 89 3 143
2020 Does not provide services to public 54 27 10 4 3 2 0 82 7 1674

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 48 31 10 8 2 1 0 79 10 144
2020 Does not provide services to public 36 34 15 9 5 1 0 70 15 1687
2019 Provides services to public 37 37 13 7 5 1 1 75 12 170
2019 Does not provide services to public 30 36 14 10 7 2 0 68 17 1618
2018 Provides services to public 31 33 14 15 5 1 0 65 20 97
2018 Does not provide services to public 28 38 15 11 6 2 0 67 17 1271
2017 Provides services to public 24 33 21 13 7 2 0 58 20 122
2017 Does not provide services to public 22 40 15 15 7 1 0 62 22 1380

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 40 35 11 11 0 0 3 77 11 37
2020 Does not provide services to public 27 49 10 10 2 1 0 77 12 543
2019 Provides services to public 26 52 14 8 0 0 0 77 8 35
2019 Does not provide services to public 27 44 12 10 3 2 2 74 14 478

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 40 21 20 10 8 0 1 61 18 143
2020 Does not provide services to public 46 23 14 7 8 0 2 70 15 1678

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 34 33 21 5 6 0 1 68 11 142
2020 Does not provide services to public 39 30 16 7 7 0 1 70 14 1667
2019 Provides services to public 24 25 24 13 10 1 2 51 24 170
2019 Does not provide services to public 27 30 20 10 11 0 1 58 22 1617
2018 Provides services to public 20 27 29 12 11 1 0 48 23 95
2018 Does not provide services to public 21 27 22 13 15 0 1 49 29 1269
2017 Provides services to public 16 23 23 14 19 1 3 41 34 122
2017 Does not provide services to public 23 25 22 13 15 0 2 49 29 1380

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 18 25 28 18 9 0 2 44 28 144
2020 Does not provide services to public 15 23 28 18 15 0 0 38 33 1680
2019 Provides services to public 22 30 28 13 6 1 1 52 20 170
2019 Does not provide services to public 17 28 28 16 10 0 1 45 27 1616
2018 Provides services to public 12 22 36 18 12 1 0 34 31 97
2018 Does not provide services to public 10 24 33 21 12 0 0 34 33 1275
2017 Provides services to public 11 29 28 18 14 0 0 40 32 121
2017 Does not provide services to public 12 28 29 18 12 0 0 40 31 1381

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 24 29 24 16 6 0 1 54 21 141
2020 Does not provide services to public 19 26 25 16 13 0 1 46 29 1679
2019 Provides services to public 27 31 20 16 4 1 1 59 21 168
2019 Does not provide services to public 20 30 23 16 11 0 1 50 27 1614
2018 Provides services to public 17 24 32 20 5 1 0 42 26 97
2018 Does not provide services to public 13 26 30 17 11 0 1 40 29 1267
2017 Provides services to public 20 28 26 16 10 0 0 48 26 120
2017 Does not provide services to public 13 31 27 16 11 0 1 44 28 1381

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 18 26 24 14 16 0 1 45 31 142
2020 Does not provide services to public 18 25 23 18 15 0 1 43 34 1676
2019 Provides services to public 25 25 20 18 11 1 2 50 29 167
2019 Does not provide services to public 21 26 24 16 13 0 1 47 29 1611
2018 Provides services to public 19 19 23 18 20 1 0 38 39 97
2018 Does not provide services to public 12 23 27 20 15 1 1 36 36 1269
2017 Provides services to public 15 18 25 15 23 0 3 34 40 122
2017 Does not provide services to public 14 26 22 21 14 0 1 41 36 1380

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 26 8 15 9 0 1 67 24 144
2020 Does not provide services to public 30 24 22 12 10 0 2 55 23 1677
2019 Provides services to public 48 25 15 5 1 2 3 77 7 167
2019 Does not provide services to public 38 29 16 9 6 0 2 69 15 1608
2018 Provides services to public 37 26 20 10 4 2 1 64 15 96
2018 Does not provide services to public 30 30 20 10 7 0 4 62 17 1258
2017 Provides services to public 37 26 12 7 5 0 13 73 14 122
2017 Does not provide services to public 31 29 17 11 7 1 5 64 18 1375

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 29 24 24 14 9 0 0 53 23 144
2020 Does not provide services to public 22 26 23 15 14 0 0 49 29 1678
2019 Provides services to public 41 28 19 5 5 1 1 70 11 169
2019 Does not provide services to public 30 30 20 10 9 0 0 60 19 1613
2018 Provides services to public 28 22 28 13 7 1 1 51 21 97
2018 Does not provide services to public 23 29 25 13 10 0 0 51 23 1271
2017 Provides services to public 33 33 19 8 7 0 0 66 15 121
2017 Does not provide services to public 25 29 23 13 9 0 0 54 23 1377

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 33 26 15 8 10 0 7 63 20 142
2020 Does not provide services to public 33 20 18 11 11 0 6 57 24 1680

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 46 25 22 7 0 0 1 71 7 141
2020 Does not provide services to public 36 33 19 8 3 0 1 69 11 1675
2019 Provides services to public 30 36 21 7 5 1 1 67 12 169
2019 Does not provide services to public 32 35 18 9 5 0 1 68 14 1613
2018 Provides services to public 23 32 35 9 1 0 1 55 10 95
2018 Does not provide services to public 26 36 23 9 4 1 1 64 13 1266
2017 Provides services to public 31 37 17 7 5 2 1 70 13 121
2017 Does not provide services to public 26 32 23 11 6 0 1 59 17 1376

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 34 33 21 10 3 0 0 66 12 140
2020 Does not provide services to public 24 31 24 13 7 0 1 55 20 1679
2019 Provides services to public 24 36 22 10 6 1 1 61 16 169
2019 Does not provide services to public 23 33 22 13 7 0 1 57 20 1616
2018 Provides services to public 24 22 32 14 7 0 1 46 22 95
2018 Does not provide services to public 18 33 28 14 7 0 1 51 21 1266
2017 Provides services to public 21 31 28 13 8 0 0 52 20 121
2017 Does not provide services to public 20 29 24 18 9 0 0 49 27 1374

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 32 38 18 8 3 0 1 71 11 142
2020 Does not provide services to public 31 31 20 11 6 0 0 62 18 1682
2019 Provides services to public 26 26 27 15 5 1 1 52 21 169
2019 Does not provide services to public 29 30 21 11 9 0 0 59 20 1617
2018 Provides services to public 26 28 22 19 3 0 2 55 22 95
2018 Does not provide services to public 24 31 24 12 8 0 1 56 20 1265
2017 Provides services to public 28 29 25 11 6 0 1 58 17 121
2017 Does not provide services to public 24 29 21 14 10 0 1 54 24 1376

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 56 20 17 7 1 0 0 76 7 141
2020 Does not provide services to public 50 26 13 6 5 0 0 76 11 1666
2019 Provides services to public 43 26 20 5 4 1 1 70 9 167
2019 Does not provide services to public 49 25 13 6 6 0 0 75 12 1616

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 33 27 25 10 5 0 0 60 15 142
2020 Does not provide services to public 25 32 23 12 6 0 0 58 19 1680

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 38 27 20 10 4 0 1 66 14 142
2020 Does not provide services to public 32 34 20 9 5 0 0 66 14 1681
2019 Provides services to public 39 35 17 5 2 1 1 75 8 169
2019 Does not provide services to public 37 33 19 7 4 0 0 71 11 1617
2018 Provides services to public 30 29 27 9 3 0 2 60 12 95
2018 Does not provide services to public 28 31 24 11 5 0 1 60 16 1257
2017 Provides services to public 28 34 21 13 4 0 0 62 17 121
2017 Does not provide services to public 32 31 20 10 5 0 1 64 15 1372

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 45 28 16 5 2 1 3 76 8 142
2020 Does not provide services to public 45 28 16 7 3 0 1 74 9 1662
2019 Provides services to public 63 23 6 3 3 1 1 88 6 167
2019 Does not provide services to public 55 20 12 6 5 0 1 76 12 1614
2018 Provides services to public 61 15 11 6 4 0 3 78 11 94
2018 Does not provide services to public 50 22 13 7 5 0 2 74 13 1257
2017 Provides services to public 55 21 9 7 6 0 2 77 14 121
2017 Does not provide services to public 54 22 13 6 4 0 2 77 10 1377

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 35 30 20 12 4 0 0 65 16 143
2020 Does not provide services to public 30 38 20 8 4 0 0 67 12 1658

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 69 13 10 3 0 1 5 87 3 140
2020 Does not provide services to public 71 13 4 2 2 0 7 91 4 1658
2019 Provides services to public 74 17 5 1 1 1 2 93 2 168
2019 Does not provide services to public 78 8 3 1 2 0 7 93 3 1614
2018 Provides services to public 70 14 7 1 2 0 6 90 3 94
2018 Does not provide services to public 72 13 5 2 2 0 6 91 4 1265

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 85 3 5 2 2 0 3 91 4 141
2020 Does not provide services to public 78 9 4 3 2 1 3 91 5 1652
2019 Provides services to public 69 14 5 6 4 1 2 85 10 170
2019 Does not provide services to public 75 9 5 3 5 1 2 87 8 1612
2018 Provides services to public 66 18 5 2 3 0 5 89 5 94
2018 Does not provide services to public 71 11 6 3 4 1 4 87 7 1259
2017 Provides services to public 77 8 6 4 4 0 2 86 8 122
2017 Does not provide services to public 75 10 5 4 2 0 3 88 7 1384

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 76 14 5 2 1 0 3 92 2 141
2020 Does not provide services to public 70 18 6 3 1 0 1 90 4 1653
2019 Provides services to public 55 30 8 3 2 0 2 86 6 168
2019 Does not provide services to public 64 22 8 2 2 0 1 88 4 1609
2018 Provides services to public 58 23 12 3 1 0 3 84 4 96
2018 Does not provide services to public 59 24 9 3 3 0 2 85 6 1263
2017 Provides services to public 57 24 9 5 4 0 1 81 9 122
2017 Does not provide services to public 62 25 6 3 2 0 2 89 5 1378

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 75 13 8 1 1 0 2 90 3 143
2020 Does not provide services to public 68 16 7 4 3 0 1 85 8 1660
2019 Provides services to public 55 20 13 7 4 0 2 76 10 167
2019 Does not provide services to public 62 18 8 5 6 0 1 81 11 1605
2018 Provides services to public 56 21 12 4 5 0 2 78 10 95
2018 Does not provide services to public 56 20 12 5 5 0 2 77 11 1254
2017 Provides services to public 62 17 11 5 5 0 1 79 10 121
2017 Does not provide services to public 59 20 9 6 4 0 2 80 10 1375

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 63 11 3 0 1 0 22 95 1 143
2020 Does not provide services to public 63 11 3 2 1 0 20 93 3 1662
2019 Provides services to public 65 10 3 2 1 0 19 93 3 170
2019 Does not provide services to public 61 10 4 2 1 0 22 91 4 1606
2018 Provides services to public 55 14 6 3 1 0 21 87 6 96
2018 Does not provide services to public 53 11 5 2 1 0 28 89 4 1239
2017 Provides services to public 56 12 6 3 2 0 21 86 6 122
2017 Does not provide services to public 58 11 4 2 1 0 24 90 4 1372

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 70 17 7 3 0 0 3 90 3 143
2020 Does not provide services to public 74 14 6 1 1 0 3 91 2 1683
2019 Provides services to public 66 20 5 4 2 0 2 88 6 168
2019 Does not provide services to public 72 16 5 1 1 0 4 93 2 1605
2018 Provides services to public 60 25 7 2 0 0 6 90 2 95
2018 Does not provide services to public 65 18 8 2 1 0 6 88 4 1257
2017 Provides services to public 66 17 9 3 1 1 2 86 5 122
2017 Does not provide services to public 70 17 6 1 1 0 6 92 2 1371

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 70 14 9 2 3 0 2 85 5 142
2020 Does not provide services to public 71 13 8 3 3 0 2 86 6 1682
2019 Provides services to public 65 14 8 5 5 0 5 82 10 170
2019 Does not provide services to public 78 10 4 2 3 0 2 90 6 1612
2018 Provides services to public 66 18 6 3 3 0 5 88 6 96
2018 Does not provide services to public 73 12 5 3 3 0 4 89 5 1262
2017 Provides services to public 60 20 11 3 4 0 2 81 8 121
2017 Does not provide services to public 73 12 5 3 3 0 4 89 6 1379

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 51 22 16 8 2 0 1 73 10 143
2020 Does not provide services to public 47 29 15 5 2 0 1 77 8 1680
2019 Provides services to public 54 27 9 5 2 0 3 84 7 169
2019 Does not provide services to public 56 27 10 3 2 0 1 84 6 1606
2018 Provides services to public 40 25 18 9 5 0 3 67 14 96
2018 Does not provide services to public 51 26 15 5 2 0 2 78 6 1263
2017 Provides services to public 53 25 15 6 2 0 0 78 7 121
2017 Does not provide services to public 53 26 12 4 2 0 3 81 6 1374

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 31 35 25 7 2 0 1 66 9 141
2020 Does not provide services to public 28 41 21 7 3 0 0 69 10 1688

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 16 32 33 14 5 0 0 47 19 144
2020 Does not provide services to public 11 32 37 15 5 0 0 43 21 1684
2019 Provides services to public 20 31 34 12 2 0 1 51 14 170
2019 Does not provide services to public 14 32 36 13 5 0 0 47 17 1619
2018 Provides services to public 12 28 42 13 5 1 0 40 18 97
2018 Does not provide services to public 10 31 39 16 5 0 0 41 20 1275
2017 Provides services to public 10 32 38 13 7 0 0 42 20 122
2017 Does not provide services to public 9 29 39 16 6 0 0 38 22 1384

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 11 24 37 17 10 0 0 27 36 143
2020 Does not provide services to public 13 23 36 21 7 0 0 28 36 1673
2019 Provides services to public 11 15 37 24 13 0 1 37 26 169
2019 Does not provide services to public 10 20 40 21 9 0 0 30 30 1604
2018 Provides services to public 7 22 44 17 11 0 0 27 29 96
2018 Does not provide services to public 10 22 40 20 8 0 0 28 32 1258
2017 Provides services to public 8 18 42 22 10 0 0 32 27 122
2017 Does not provide services to public 9 21 41 19 9 0 0 28 30 1376
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 27 52 20 2 66 34 144
2020 Does not provide services to public 29 53 17 1 64 36 1687

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Provides services to public 28 72 38
2020 Does not provide services to public 33 67 503

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 41 19 12 8 6 1 12 69 16 144
2020 Does not provide services to public 41 23 14 7 7 1 7 70 16 1686
2019 Provides services to public 38 16 20 10 10 1 5 58 21 169
2019 Does not provide services to public 37 20 16 10 11 1 4 60 22 1603
2018 Provides services to public 31 23 10 11 17 2 6 58 31 97
2018 Does not provide services to public 35 18 15 11 14 1 5 57 27 1271

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 13 17 8 25 20 0 17 36 55 38
2020 Does not provide services to public 13 21 20 19 22 2 4 36 43 504

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Provides services to public 8 10 10 40 28 0 5 18 71 38
2020 Does not provide services to public 6 15 14 24 35 2 4 22 63 504
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