2020 Public Service Employee Survey Results by Theme for Treasury Board of Canada Secretariat by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 35 12 6 3 3 0 78 9 31
2020 Federal regulators 25 50 12 8 4 0 0 75 13 23
2020 Communications or public affairs 41 43 4 8 3 0 0 84 11 103
2020 Access to information and privacy 46 35 9 6 3 0 0 82 10 31
2020 Security 19 47 5 29 0 0 0 66 29 21
2020 Legal services 42 41 16 0 0 0 0 84 0 15
2020 Administration and operations 46 31 13 5 5 0 0 77 10 194
2020 Human resources 42 37 9 10 2 0 0 79 13 271
2020 Financial management 45 38 11 5 2 0 0 82 7 193
2020 Procurement 64 36 0 0 0 0 0 100 0 25
2020 Real property 59 26 16 0 0 0 0 84 0 20
2020 Information management 49 32 15 3 0 0 0 81 3 27
2020 Information technology 48 32 9 9 3 0 0 80 12 173
2020 Internal audit 52 36 2 5 5 0 0 88 10 42
2020 Evaluation 54 23 9 5 9 0 0 77 14 22
2020 Data sciences 31 31 17 12 8 0 0 63 21 35
2020 Policy 39 40 10 7 3 0 0 80 10 383
2020 Project management 29 51 7 8 5 0 0 80 13 59
2020 Other services to the public 57 18 6 5 13 0 0 75 18 17
2020 None of the above 32 41 10 14 3 0 0 74 16 113
2019 Client contact centre 48 30 4 13 4 0 0 78 17 23
2019 Federal regulators 53 35 4 4 4 0 0 88 8 25
2019 Communications or public affairs 46 38 7 7 1 0 0 84 8 97
2019 Access to information and privacy 53 33 14 0 0 0 0 86 0 27
2019 Security 48 42 7 0 0 0 3 93 0 31
2019 Legal services 48 20 32 0 0 0 0 68 0 19
2019 Administration and operations 50 31 6 10 4 0 0 81 14 190
2019 Human resources 39 38 8 10 6 0 0 76 15 279
2019 Financial management 33 45 15 4 4 0 0 77 8 164
2019 Procurement 42 42 8 4 4 0 0 85 8 26
2019 Real property 59 33 4 0 4 0 0 92 4 24
2019 Information management 25 52 4 12 8 0 0 77 20 25
2019 Information technology 49 34 4 10 4 0 0 83 13 170
2019 Internal audit 42 37 13 6 2 0 0 79 8 48
2019 Evaluation 66 17 6 12 0 0 0 82 12 17
2019 Data sciences 38 39 10 3 10 0 0 77 12 39
2019 Policy 43 41 9 6 0 0 0 84 7 350
2019 Project management 38 40 7 13 2 0 0 78 15 55
2019 Other services to the public 37 55 4 0 4 0 0 91 4 22
2019 None of the above 47 32 12 5 5 0 0 79 9 105
2018 Client contact centre 27 46 17 5 5 0 0 73 10 19
2018 Federal regulators 50 25 18 8 0 0 0 74 8 12
2018 Communications or public affairs 36 46 5 7 5 0 0 82 13 74
2018 Access to information and privacy 22 59 12 0 7 0 0 81 7 17
2018 Security 41 53 6 0 0 0 0 94 0 15
2018 Legal services 45 37 18 0 0 0 0 82 0 11
2018 Administration and operations 30 43 14 8 5 0 0 73 13 150
2018 Human resources 40 39 6 11 4 0 0 79 15 216
2018 Financial management 35 43 10 11 1 0 0 78 12 141
2018 Procurement 25 38 24 13 0 0 0 63 13 16
2018 Real property 44 50 0 0 6 0 0 94 6 18
2018 Information management 32 37 18 9 4 0 0 70 13 22
2018 Information technology 35 44 14 2 5 0 0 79 7 104
2018 Internal audit 44 30 18 6 3 0 0 74 9 37
2018 Evaluation 58 29 7 0 6 0 0 87 6 17
2018 Data sciences 60 35 0 5 0 0 0 95 5 19
2018 Policy 39 44 6 8 2 0 0 83 10 316
2018 Project management 41 43 9 8 0 0 0 83 8 47
2018 None of the above 38 43 8 4 8 0 0 81 11 90
2017 Client contact centre 26 60 4 10 0 0 0 86 10 22
2017 Federal regulators 28 72 0 0 0 0 0 100 0 14
2017 Communications or public affairs 31 44 14 7 5 0 0 74 12 73
2017 Access to information and privacy 52 32 5 0 11 0 0 84 11 18
2017 Security 41 45 5 5 5 0 0 86 9 22
2017 Legal services 34 24 17 17 8 0 0 58 25 12
2017 Administration and operations 27 48 12 10 4 0 0 75 14 193
2017 Human resources 32 45 11 9 3 0 0 77 12 212
2017 Financial management 36 50 5 5 4 0 0 86 9 160
2017 Procurement 26 59 15 0 0 0 0 85 0 14
2017 Real property 52 41 6 0 0 0 0 94 0 15
2017 Information management 26 44 6 11 14 0 0 70 25 35
2017 Information technology 36 45 5 10 4 0 0 81 14 125
2017 Internal audit 34 47 13 6 0 0 0 82 6 35
2017 Evaluation 61 31 0 8 0 0 0 92 8 12
2017 Data sciences 22 60 11 4 4 0 0 81 7 27
2017 Policy 40 41 8 7 3 0 0 82 10 285
2017 Project management 34 48 9 6 3 0 0 82 9 65
2017 None of the above 37 42 10 6 4 0 0 79 11 109
2014 Client contact centre 19 55 0 9 17 0 0 74 26 11
2014 Federal regulators 46 36 13 0 4 0 0 82 4 22
2014 Communications or public affairs 29 50 11 8 2 0 0 79 10 81
2014 Access to information and privacy 18 30 22 10 21 0 0 47 31 19
2014 Security 40 37 8 9 6 0 0 77 15 35
2014 Legal services 34 38 17 6 6 0 0 72 11 18
2014 Administration and operations 30 46 13 8 4 0 0 75 12 214
2014 Human resources 37 44 8 7 3 0 0 81 11 262
2014 Financial management 34 46 11 6 3 0 0 80 10 194
2014 Procurement 30 46 10 7 7 0 0 76 14 28
2014 Real property 20 67 7 7 0 0 0 87 7 15
2014 Information management 34 46 4 10 6 0 0 80 16 63
2014 Information technology 25 55 10 4 5 0 0 80 9 114
2014 Internal audit 43 52 5 0 0 0 0 95 0 39
2014 Evaluation 16 58 10 16 0 0 0 74 16 19
2014 Other services to the public 36 22 20 0 22 0 0 57 22 14
2014 None of the above 30 50 9 7 4 0 0 80 11 240

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 33 16 3 6 0 0 75 9 31
2020 Federal regulators 47 33 4 12 4 0 0 80 16 23
2020 Communications or public affairs 51 33 3 10 4 0 0 84 13 102
2020 Access to information and privacy 54 40 3 3 0 0 0 94 3 32
2020 Security 39 38 14 5 5 0 0 77 10 21
2020 Legal services 29 57 6 8 0 0 0 86 8 15
2020 Administration and operations 46 33 10 5 6 0 0 80 10 192
2020 Human resources 39 34 12 10 5 0 0 74 15 269
2020 Financial management 46 33 10 7 4 1 0 79 11 188
2020 Procurement 60 28 8 0 4 0 0 87 4 25
2020 Real property 69 31 0 0 0 0 0 100 0 20
2020 Information management 43 35 11 7 3 0 0 78 11 27
2020 Information technology 45 32 10 8 5 0 0 78 13 172
2020 Internal audit 60 28 3 2 7 0 0 88 9 43
2020 Evaluation 40 24 14 9 14 0 0 64 23 22
2020 Data sciences 43 29 9 16 3 0 0 72 19 33
2020 Policy 41 36 10 8 5 0 0 77 13 382
2020 Project management 35 36 18 5 5 0 0 71 10 59
2020 Other services to the public 47 35 0 5 13 0 0 82 18 17
2020 None of the above 36 36 13 13 3 0 0 72 15 114
2019 Client contact centre 34 35 22 4 4 0 0 70 9 23
2019 Federal regulators 49 36 8 8 0 0 0 84 8 25
2019 Communications or public affairs 49 32 10 7 2 0 0 80 9 98
2019 Access to information and privacy 48 37 7 4 4 0 0 85 8 27
2019 Security 50 37 7 3 0 0 3 90 3 32
2019 Legal services 42 48 4 5 0 0 0 90 5 19
2019 Administration and operations 50 31 8 6 5 0 0 81 11 190
2019 Human resources 39 33 8 11 9 0 0 72 20 278
2019 Financial management 35 43 12 7 3 0 0 78 10 163
2019 Procurement 39 38 8 8 8 0 0 77 15 26
2019 Real property 63 30 0 4 4 0 0 92 8 24
2019 Information management 41 28 20 4 8 0 0 68 12 25
2019 Information technology 47 26 11 10 6 0 0 73 16 171
2019 Internal audit 56 23 4 17 0 0 0 79 17 49
2019 Evaluation 40 38 6 17 0 0 0 78 17 18
2019 Data sciences 29 40 11 13 8 0 0 68 21 38
2019 Policy 44 33 9 9 3 0 0 78 13 349
2019 Project management 30 50 7 6 7 0 0 80 13 55
2019 Other services to the public 56 26 13 0 4 0 0 82 4 22
2019 None of the above 44 34 9 7 6 0 0 79 13 104
2018 Client contact centre 38 27 20 15 0 0 0 64 15 19
2018 Federal regulators 50 34 0 8 8 0 0 84 16 12
2018 Communications or public affairs 41 35 11 8 6 0 0 76 13 72
2018 Access to information and privacy 35 27 19 6 13 0 0 62 19 17
2018 Security 42 26 27 6 0 0 0 68 6 15
2018 Legal services 47 34 0 20 0 0 0 80 20 11
2018 Administration and operations 37 32 16 9 5 1 0 70 14 151
2018 Human resources 40 36 7 11 6 0 0 76 17 213
2018 Financial management 30 39 16 9 5 0 0 70 15 141
2018 Procurement 32 37 6 12 13 0 0 68 25 16
2018 Real property 38 36 10 15 0 0 0 74 15 18
2018 Information management 46 36 0 13 4 0 0 83 17 22
2018 Information technology 36 35 13 10 7 0 0 70 17 104
2018 Internal audit 54 27 8 9 3 0 0 81 11 37
2018 Evaluation 69 26 0 0 6 0 0 94 6 17
2018 Data sciences 31 58 11 0 0 0 0 89 0 18
2018 Policy 41 41 5 9 4 0 0 82 13 316
2018 Project management 42 34 7 15 2 0 0 76 17 47
2018 None of the above 32 35 18 7 8 0 0 67 15 92
2017 Client contact centre 29 35 22 14 0 0 0 64 14 22
2017 Federal regulators 43 37 0 14 7 0 0 79 21 14
2017 Communications or public affairs 39 39 7 8 7 0 0 79 14 73
2017 Access to information and privacy 41 32 5 10 11 0 0 73 21 18
2017 Security 41 27 14 5 14 0 0 68 18 22
2017 Legal services 17 49 9 0 25 0 0 67 25 12
2017 Administration and operations 38 36 15 6 5 0 0 74 11 193
2017 Human resources 29 43 9 14 5 0 0 72 19 212
2017 Financial management 35 39 12 6 8 0 0 74 14 160
2017 Procurement 38 42 0 6 14 0 0 80 20 14
2017 Real property 31 57 0 6 0 0 6 94 6 16
2017 Information management 17 41 17 14 11 0 0 58 25 35
2017 Information technology 33 38 9 12 7 1 0 71 19 125
2017 Internal audit 48 33 8 0 11 0 0 81 11 36
2017 Evaluation 69 23 0 8 0 0 0 92 8 12
2017 Data sciences 15 44 15 19 7 0 0 59 26 27
2017 Policy 39 35 10 9 7 0 0 74 16 285
2017 Project management 29 45 12 6 8 0 0 75 14 65
2017 None of the above 39 30 8 13 10 0 0 69 23 109

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 64 20 6 3 6 0 0 84 9 30
2020 Federal regulators 47 36 8 4 4 0 0 83 8 23
2020 Communications or public affairs 54 35 9 1 1 0 0 89 2 100
2020 Access to information and privacy 57 37 6 0 0 0 0 94 0 32
2020 Security 39 42 19 0 0 0 0 81 0 21
2020 Legal services 77 23 0 0 0 0 0 100 0 13
2020 Administration and operations 54 31 12 2 2 0 0 84 4 194
2020 Human resources 51 34 10 4 1 0 0 85 5 268
2020 Financial management 58 32 5 5 1 0 0 90 5 192
2020 Procurement 83 12 4 0 0 0 0 96 0 24
2020 Real property 72 22 6 0 0 0 0 94 0 18
2020 Information management 60 25 12 0 3 0 0 85 3 27
2020 Information technology 57 28 9 5 2 0 0 85 6 171
2020 Internal audit 57 36 2 2 2 0 0 93 5 42
2020 Evaluation 58 23 9 5 5 0 0 82 9 22
2020 Data sciences 53 26 9 12 0 0 0 79 12 34
2020 Policy 51 34 10 4 1 0 0 85 5 378
2020 Project management 46 38 10 7 0 0 0 83 7 59
2020 Other services to the public 65 25 5 0 5 0 0 89 5 17
2020 None of the above 51 34 12 2 0 0 0 85 2 114
2019 Client contact centre 57 35 4 0 4 0 0 91 4 23
2019 Federal regulators 50 46 4 0 0 0 0 96 0 24
2019 Communications or public affairs 50 33 13 3 1 0 0 83 4 94
2019 Access to information and privacy 55 42 4 0 0 0 0 96 0 26
2019 Security 62 29 6 0 0 0 3 94 0 32
2019 Legal services 56 28 16 0 0 0 0 84 0 18
2019 Administration and operations 54 31 11 2 2 0 0 85 4 190
2019 Human resources 50 31 12 5 3 0 0 81 8 276
2019 Financial management 46 43 7 4 1 0 0 88 4 164
2019 Procurement 60 32 0 0 8 0 0 92 8 25
2019 Real property 67 29 4 0 0 0 0 96 0 24
2019 Information management 53 39 0 4 4 0 0 92 8 25
2019 Information technology 57 31 4 5 2 0 0 88 8 169
2019 Internal audit 56 31 9 4 0 0 0 87 4 48
2019 Evaluation 45 38 11 6 0 0 0 83 6 18
2019 Data sciences 44 35 13 3 5 0 0 79 8 38
2019 Policy 54 34 10 2 0 0 0 88 2 349
2019 Project management 51 33 9 7 0 0 0 84 7 55
2019 Other services to the public 64 36 0 0 0 0 0 100 0 22
2019 None of the above 63 28 6 3 1 0 0 90 4 103
2018 Client contact centre 38 52 5 0 5 0 0 90 5 19
2018 Federal regulators 72 9 10 9 0 0 0 81 9 11
2018 Communications or public affairs 52 32 8 7 1 0 0 84 8 72
2018 Access to information and privacy 40 47 5 0 7 0 0 88 7 17
2018 Security 53 41 0 6 0 0 0 94 6 14
2018 Legal services 74 26 0 0 0 0 0 100 0 11
2018 Administration and operations 46 32 14 3 4 0 0 79 7 151
2018 Human resources 51 33 9 4 1 0 0 85 6 213
2018 Financial management 51 33 12 4 1 0 0 83 5 141
2018 Procurement 51 24 25 0 0 0 0 75 0 16
2018 Real property 65 28 6 0 0 0 0 94 0 17
2018 Information management 52 20 19 0 9 0 0 72 9 21
2018 Information technology 53 35 7 4 1 0 0 88 5 103
2018 Internal audit 57 32 8 0 3 0 0 89 3 37
2018 Evaluation 64 24 7 6 0 0 0 87 6 17
2018 Data sciences 65 30 0 5 0 0 0 95 5 19
2018 Policy 52 40 5 1 2 0 0 92 3 313
2018 Project management 55 35 7 2 0 0 0 91 2 47
2018 None of the above 42 41 11 2 4 0 0 83 6 92
2017 Client contact centre 47 53 0 0 0 0 0 100 0 22
2017 Federal regulators 35 58 8 0 0 0 0 92 0 14
2017 Communications or public affairs 55 28 12 5 0 0 0 83 5 73
2017 Access to information and privacy 62 33 0 0 5 0 0 95 5 18
2017 Security 63 32 5 0 0 0 0 95 0 22
2017 Legal services 42 49 0 0 8 0 0 92 8 12
2017 Administration and operations 47 39 10 4 1 0 0 85 5 193
2017 Human resources 51 36 9 3 2 0 0 87 5 211
2017 Financial management 53 38 5 4 1 0 0 91 4 163
2017 Procurement 76 17 7 0 0 0 0 93 0 14
2017 Real property 94 6 0 0 0 0 0 100 0 15
2017 Information management 40 40 11 8 0 0 0 80 8 35
2017 Information technology 47 38 8 6 1 0 0 85 7 125
2017 Internal audit 57 36 5 3 0 0 0 92 3 36
2017 Evaluation 69 31 0 0 0 0 0 100 0 12
2017 Data sciences 40 34 7 19 0 0 0 74 19 27
2017 Policy 51 34 10 4 1 0 0 85 5 284
2017 Project management 51 35 7 2 5 0 0 86 6 66
2017 None of the above 53 34 7 4 2 0 0 87 5 109
2014 Client contact centre 56 27 17 0 0 0 0 83 0 11
2014 Federal regulators 78 18 0 4 0 0 0 96 4 22
2014 Communications or public affairs 52 34 10 4 0 0 0 87 4 81
2014 Access to information and privacy 31 31 16 6 16 0 0 62 22 19
2014 Security 49 33 12 3 3 0 0 83 6 35
2014 Legal services 72 17 6 0 6 0 0 89 6 18
2014 Administration and operations 58 30 7 3 3 0 0 88 6 214
2014 Human resources 59 29 8 3 2 0 0 88 4 262
2014 Financial management 62 30 7 1 1 0 0 92 2 194
2014 Procurement 62 18 10 7 3 0 0 80 10 28
2014 Real property 73 21 7 0 0 0 0 93 0 15
2014 Information management 56 33 5 6 0 0 0 89 6 63
2014 Information technology 69 23 5 3 1 0 0 92 4 114
2014 Internal audit 79 16 3 3 0 0 0 95 3 39
2014 Evaluation 50 33 11 6 0 0 0 83 6 18
2014 Other services to the public 52 42 7 0 0 0 0 93 0 14
2014 None of the above 64 25 8 1 1 0 0 89 2 240

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 29 0 9 3 0 0 88 12 31
2020 Federal regulators 39 36 16 8 0 0 0 75 8 23
2020 Communications or public affairs 47 43 7 3 0 0 0 90 3 103
2020 Access to information and privacy 54 40 6 0 0 0 0 94 0 32
2020 Security 34 38 14 9 5 0 0 72 14 21
2020 Legal services 42 41 16 0 0 0 0 84 0 15
2020 Administration and operations 46 34 11 5 3 0 1 81 8 193
2020 Human resources 45 36 11 6 1 0 0 81 7 271
2020 Financial management 50 36 8 4 1 0 0 86 5 191
2020 Procurement 80 20 0 0 0 0 0 100 0 25
2020 Real property 74 21 5 0 0 0 0 95 0 20
2020 Information management 53 32 8 3 4 0 0 85 7 27
2020 Information technology 50 32 10 5 3 0 0 82 8 172
2020 Internal audit 53 35 5 5 2 0 0 88 7 43
2020 Evaluation 49 28 14 5 5 0 0 77 9 22
2020 Data sciences 42 29 15 12 3 0 0 70 15 34
2020 Policy 44 39 9 5 2 0 0 83 7 380
2020 Project management 40 37 13 6 3 0 0 77 10 59
2020 Other services to the public 59 11 17 0 13 0 0 70 13 17
2020 None of the above 44 35 10 9 2 0 0 79 11 113
2019 Client contact centre 52 40 4 0 4 0 0 91 4 23
2019 Federal regulators 56 36 4 4 0 0 0 92 4 25
2019 Communications or public affairs 55 32 9 3 1 0 0 87 4 98
2019 Access to information and privacy 56 34 11 0 0 0 0 89 0 27
2019 Security 58 26 10 3 0 0 3 87 3 31
2019 Legal services 63 20 5 11 0 0 0 84 11 19
2019 Administration and operations 49 35 8 5 3 0 0 84 8 189
2019 Human resources 44 32 10 10 5 0 0 76 14 279
2019 Financial management 39 43 10 6 1 1 0 82 7 163
2019 Procurement 46 42 0 8 4 0 0 88 12 26
2019 Real property 67 21 4 8 0 0 0 88 8 24
2019 Information management 40 36 4 12 8 0 0 77 20 25
2019 Information technology 55 27 7 8 2 1 0 82 11 171
2019 Internal audit 41 39 12 8 0 0 0 80 8 49
2019 Evaluation 45 44 6 6 0 0 0 89 6 18
2019 Data sciences 43 37 8 8 5 0 0 80 13 39
2019 Policy 47 39 9 4 1 0 0 86 5 350
2019 Project management 40 35 13 9 3 0 0 74 13 55
2019 Other services to the public 64 27 9 0 0 0 0 91 0 22
2019 None of the above 54 33 7 4 3 0 0 87 6 105
2018 Client contact centre 32 41 15 7 5 0 0 73 12 19
2018 Federal regulators 50 25 16 9 0 0 0 74 9 12
2018 Communications or public affairs 53 30 9 3 6 0 0 83 8 72
2018 Access to information and privacy 28 42 12 11 7 0 0 70 18 17
2018 Security 49 33 19 0 0 0 0 81 0 15
2018 Legal services 54 46 0 0 0 0 0 100 0 11
2018 Administration and operations 39 34 12 8 7 0 0 73 15 152
2018 Human resources 43 38 9 6 3 0 0 81 10 213
2018 Financial management 38 41 16 4 1 0 0 80 4 140
2018 Procurement 32 44 12 6 6 0 0 75 12 16
2018 Real property 56 22 5 17 0 0 0 77 17 18
2018 Information management 36 50 0 13 0 0 0 87 13 22
2018 Information technology 39 38 11 9 3 0 0 77 12 103
2018 Internal audit 35 48 11 3 3 0 0 84 6 37
2018 Evaluation 64 24 0 7 6 0 0 87 13 17
2018 Data sciences 44 46 5 5 0 0 0 90 5 19
2018 Policy 46 37 9 6 3 0 0 83 8 315
2018 Project management 39 44 8 9 0 0 0 83 9 47
2018 None of the above 41 36 12 5 6 0 0 77 11 92
2017 Client contact centre 38 53 4 5 0 0 0 90 5 22
2017 Federal regulators 28 58 0 14 0 0 0 86 14 14
2017 Communications or public affairs 56 29 1 9 4 0 0 85 13 72
2017 Access to information and privacy 41 37 11 0 11 0 0 78 11 18
2017 Security 32 45 19 0 5 0 0 77 5 22
2017 Legal services 42 24 17 0 16 0 0 67 16 12
2017 Administration and operations 39 42 9 8 3 0 0 81 10 193
2017 Human resources 38 40 10 8 3 0 0 78 11 208
2017 Financial management 41 43 9 6 1 0 0 84 7 162
2017 Procurement 39 50 0 0 11 0 0 89 11 14
2017 Real property 52 40 8 0 0 0 0 92 0 15
2017 Information management 23 49 8 16 3 0 0 72 19 35
2017 Information technology 43 38 11 5 4 0 0 80 9 125
2017 Internal audit 49 35 7 8 0 0 0 85 8 36
2017 Evaluation 62 31 8 0 0 0 0 92 0 12
2017 Data sciences 29 53 7 11 0 0 0 81 11 27
2017 Policy 44 37 12 6 2 0 0 81 7 283
2017 Project management 35 51 7 2 5 0 0 86 6 65
2017 None of the above 44 31 10 11 3 0 0 75 14 109
2014 Client contact centre 28 46 26 0 0 0 0 74 0 11
2014 Federal regulators 46 41 9 0 4 0 0 87 4 22
2014 Communications or public affairs 44 41 10 4 1 0 0 85 5 81
2014 Access to information and privacy 18 30 26 0 26 0 0 47 26 19
2014 Security 44 30 8 12 6 0 0 74 18 35
2014 Legal services 44 28 17 11 0 0 0 72 11 18
2014 Administration and operations 36 44 9 6 5 0 0 80 11 212
2014 Human resources 44 37 10 8 2 0 0 81 10 262
2014 Financial management 44 41 8 4 3 0 0 85 6 193
2014 Procurement 41 29 14 10 3 3 0 72 14 28
2014 Real property 27 54 7 12 0 0 0 81 12 15
2014 Information management 33 49 5 8 5 0 0 82 13 63
2014 Information technology 37 42 14 4 3 1 0 79 7 114
2014 Internal audit 57 32 8 3 0 0 0 90 3 39
2014 Evaluation 32 42 21 5 0 0 0 73 5 19
2014 Other services to the public 43 28 14 15 0 0 0 71 15 14
2014 None of the above 42 37 12 6 4 0 0 79 10 241

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 63 28 6 3 0 0 0 91 3 31
2020 Federal regulators 43 32 12 8 4 0 0 75 13 23
2020 Communications or public affairs 56 32 5 4 2 1 0 89 6 101
2020 Access to information and privacy 51 35 9 5 0 0 0 86 5 31
2020 Security 31 41 10 9 9 0 0 72 18 21
2020 Legal services 67 25 0 0 8 0 0 92 8 15
2020 Administration and operations 50 29 11 6 4 0 0 79 10 194
2020 Human resources 38 33 15 10 4 0 0 71 14 267
2020 Financial management 51 34 11 3 2 0 0 84 4 189
2020 Procurement 71 20 4 4 0 0 0 91 4 25
2020 Real property 74 21 5 0 0 0 0 95 0 20
2020 Information management 50 36 14 0 0 0 0 86 0 27
2020 Information technology 48 29 13 7 3 1 0 77 10 173
2020 Internal audit 60 33 2 0 5 0 0 93 5 43
2020 Evaluation 51 27 9 9 5 0 0 77 14 22
2020 Data sciences 32 39 11 11 6 0 0 71 17 35
2020 Policy 46 33 9 8 4 0 0 79 11 380
2020 Project management 42 38 13 2 2 3 0 83 3 59
2020 Other services to the public 44 43 0 5 8 0 0 87 13 17
2020 None of the above 46 30 11 6 6 1 0 77 12 114
2019 Client contact centre 44 39 13 0 4 0 0 83 4 23
2019 Federal regulators 64 24 4 0 4 4 0 92 4 25
2019 Communications or public affairs 60 28 8 2 1 0 1 88 3 97
2019 Access to information and privacy 55 45 0 0 0 0 0 100 0 27
2019 Security 54 39 3 0 0 0 3 96 0 31
2019 Legal services 57 26 11 5 0 0 0 84 5 19
2019 Administration and operations 57 30 8 2 3 0 0 87 5 190
2019 Human resources 39 29 14 11 7 0 0 68 17 280
2019 Financial management 42 38 10 6 1 3 0 82 8 164
2019 Procurement 50 19 19 0 8 4 0 72 8 26
2019 Real property 69 31 0 0 0 0 0 100 0 22
2019 Information management 52 12 20 16 0 0 0 64 16 25
2019 Information technology 49 28 8 10 6 0 0 77 16 171
2019 Internal audit 39 38 8 6 4 4 0 80 11 48
2019 Evaluation 51 38 6 6 0 0 0 89 6 18
2019 Data sciences 35 34 13 7 10 0 0 69 18 39
2019 Policy 47 33 10 6 3 1 0 81 8 350
2019 Project management 40 35 13 11 2 0 0 74 13 55
2019 Other services to the public 69 27 4 0 0 0 0 96 0 22
2019 None of the above 49 28 9 9 5 1 0 78 13 105
2018 Client contact centre 42 15 31 0 12 0 0 58 12 19
2018 Federal regulators 50 34 8 0 8 0 0 84 8 12
2018 Communications or public affairs 53 25 11 10 1 0 0 78 11 73
2018 Access to information and privacy 26 44 21 0 8 0 0 71 8 15
2018 Security 47 34 19 0 0 0 0 81 0 15
2018 Legal services 47 25 20 9 0 0 0 71 9 11
2018 Administration and operations 50 29 7 9 4 1 1 80 13 152
2018 Human resources 40 35 13 6 5 0 0 76 11 213
2018 Financial management 44 34 14 5 3 0 0 78 8 141
2018 Procurement 25 19 25 6 19 6 0 47 27 16
2018 Real property 49 28 10 12 0 0 0 78 12 18
2018 Information management 54 15 23 4 4 0 0 69 8 22
2018 Information technology 50 21 17 6 5 1 0 72 11 102
2018 Internal audit 41 39 9 6 3 3 0 82 9 36
2018 Evaluation 65 17 7 0 6 6 0 87 6 17
2018 Data sciences 46 37 17 0 0 0 0 83 0 18
2018 Policy 49 31 10 6 3 0 0 81 9 315
2018 Project management 56 27 6 9 2 0 0 83 11 47
2018 None of the above 47 22 15 10 4 1 0 70 14 92
2017 Client contact centre 21 62 4 9 4 0 0 83 13 22
2017 Federal regulators 28 50 0 21 0 0 0 79 21 14
2017 Communications or public affairs 57 20 12 5 5 0 0 77 11 73
2017 Access to information and privacy 41 27 11 11 11 0 0 68 21 18
2017 Security 46 17 19 5 14 0 0 63 18 22
2017 Legal services 33 24 9 25 0 8 0 63 28 12
2017 Administration and operations 44 34 14 3 4 1 0 79 6 192
2017 Human resources 30 33 18 9 7 2 0 65 17 212
2017 Financial management 40 32 17 9 2 1 0 72 11 163
2017 Procurement 49 21 8 23 0 0 0 69 23 14
2017 Real property 47 47 6 0 0 0 0 94 0 15
2017 Information management 24 26 27 17 6 0 0 50 23 34
2017 Information technology 39 36 12 10 3 0 0 75 13 125
2017 Internal audit 53 23 13 3 8 0 0 76 11 36
2017 Evaluation 85 0 7 8 0 0 0 85 8 12
2017 Data sciences 22 26 33 19 0 0 0 48 19 27
2017 Policy 46 32 12 6 3 0 0 78 10 284
2017 Project management 40 27 17 9 6 0 0 68 15 65
2017 None of the above 43 25 13 14 4 1 0 69 18 109
2014 Client contact centre 35 21 36 0 9 0 0 56 9 11
2014 Federal regulators 41 36 5 14 5 0 0 77 18 22
2014 Communications or public affairs 34 37 19 6 3 0 1 72 9 80
2014 Access to information and privacy 28 19 26 6 15 6 0 50 22 19
2014 Security 29 36 11 14 9 0 0 66 23 35
2014 Legal services 24 49 11 0 17 0 0 72 17 18
2014 Administration and operations 33 35 19 7 3 2 0 70 11 214
2014 Human resources 30 38 17 10 4 0 1 69 14 261
2014 Financial management 38 34 15 8 5 1 0 72 13 194
2014 Procurement 34 22 11 20 13 0 0 56 33 28
2014 Real property 40 41 7 7 6 0 0 81 12 15
2014 Information management 34 28 18 20 0 0 0 62 20 63
2014 Information technology 29 41 15 9 3 2 1 72 13 114
2014 Internal audit 45 31 21 0 0 3 0 79 0 39
2014 Evaluation 47 27 21 5 0 0 0 74 5 19
2014 Other services to the public 37 20 14 20 9 0 0 57 29 14
2014 None of the above 30 37 16 9 7 0 1 68 16 240

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 60 34 6 0 0 0 0 94 0 31
2020 Federal regulators 51 33 8 4 4 0 0 84 8 23
2020 Communications or public affairs 51 33 10 4 2 1 0 84 6 101
2020 Access to information and privacy 47 47 3 3 0 0 0 95 3 31
2020 Security 30 42 10 9 9 0 0 72 18 21
2020 Legal services 53 33 6 8 0 0 0 86 8 15
2020 Administration and operations 51 31 9 6 3 0 0 82 9 193
2020 Human resources 41 35 12 8 4 0 0 76 12 268
2020 Financial management 51 32 11 3 2 0 0 83 5 189
2020 Procurement 64 32 0 4 0 0 0 96 4 25
2020 Real property 64 36 0 0 0 0 0 100 0 20
2020 Information management 46 40 14 0 0 0 0 86 0 27
2020 Information technology 47 31 12 7 3 1 0 78 10 173
2020 Internal audit 60 33 2 2 2 0 0 93 5 43
2020 Evaluation 51 23 13 5 9 0 0 73 14 22
2020 Data sciences 35 31 14 15 3 3 0 68 18 35
2020 Policy 45 36 7 8 4 0 0 81 12 381
2020 Project management 37 46 13 0 2 2 0 85 2 57
2020 Other services to the public 44 43 0 5 8 0 0 87 13 17
2020 None of the above 46 33 7 10 3 1 0 80 13 113
2019 Client contact centre 39 43 13 0 4 0 0 83 4 23
2019 Federal regulators 54 25 8 8 0 4 0 83 9 24
2019 Communications or public affairs 59 29 6 3 1 0 1 90 4 98
2019 Access to information and privacy 55 42 4 0 0 0 0 96 0 27
2019 Security 58 32 7 0 0 0 3 93 0 31
2019 Legal services 58 31 5 5 0 0 0 89 5 19
2019 Administration and operations 56 31 8 5 1 0 0 86 6 190
2019 Human resources 38 33 14 9 6 0 0 71 15 279
2019 Financial management 39 38 14 7 1 1 1 78 8 163
2019 Procurement 48 28 8 4 8 4 0 79 13 25
2019 Real property 63 33 0 4 0 0 0 96 4 24
2019 Information management 52 12 20 12 4 0 0 64 16 25
2019 Information technology 45 30 8 10 7 0 0 76 17 170
2019 Internal audit 43 35 13 4 2 2 0 80 6 48
2019 Evaluation 62 27 6 6 0 0 0 89 6 18
2019 Data sciences 31 38 10 10 10 0 0 69 21 38
2019 Policy 46 35 11 5 2 0 0 81 8 350
2019 Project management 39 42 6 9 4 0 0 81 13 53
2019 Other services to the public 65 26 9 0 0 0 0 91 0 22
2019 None of the above 45 33 10 7 4 1 0 79 11 102
2018 Client contact centre 42 15 31 0 12 0 0 58 12 19
2018 Federal regulators 50 34 8 8 0 0 0 84 8 12
2018 Communications or public affairs 49 32 7 8 4 0 0 81 12 74
2018 Access to information and privacy 26 38 28 0 8 0 0 64 8 15
2018 Security 39 42 19 0 0 0 0 81 0 15
2018 Legal services 55 27 18 0 0 0 0 82 0 11
2018 Administration and operations 48 32 7 7 5 0 1 81 12 154
2018 Human resources 41 34 12 8 3 1 0 76 12 214
2018 Financial management 41 39 13 5 2 1 0 80 7 139
2018 Procurement 27 20 20 14 13 6 0 50 29 15
2018 Real property 56 19 5 21 0 0 0 75 21 16
2018 Information management 49 25 14 5 8 0 0 73 13 22
2018 Information technology 45 27 16 8 4 0 0 72 12 102
2018 Internal audit 40 44 5 9 3 0 0 83 11 37
2018 Evaluation 57 37 0 0 6 0 0 94 6 16
2018 Data sciences 46 33 16 5 0 0 0 79 5 18
2018 Policy 49 33 9 6 3 0 0 82 9 312
2018 Project management 56 31 4 7 2 0 0 87 9 46
2018 None of the above 45 26 13 10 5 1 0 72 16 91
2017 Client contact centre 25 58 4 13 0 0 0 83 13 22
2017 Federal regulators 36 43 0 21 0 0 0 79 21 14
2017 Communications or public affairs 59 20 10 9 3 0 0 79 12 73
2017 Access to information and privacy 41 27 11 11 11 0 0 68 21 18
2017 Security 43 23 15 14 5 0 0 66 19 21
2017 Legal services 25 33 9 25 0 8 0 63 28 12
2017 Administration and operations 45 34 14 4 3 0 0 79 7 192
2017 Human resources 34 34 15 10 6 0 1 68 16 212
2017 Financial management 40 36 13 8 3 1 0 76 11 163
2017 Procurement 54 23 0 12 11 0 0 77 23 14
2017 Real property 56 38 6 0 0 0 0 94 0 16
2017 Information management 23 35 14 19 6 3 0 60 25 35
2017 Information technology 39 39 11 6 5 0 0 77 11 125
2017 Internal audit 58 26 5 6 5 0 0 84 11 36
2017 Evaluation 85 0 15 0 0 0 0 85 0 12
2017 Data sciences 22 45 15 15 4 0 0 67 18 27
2017 Policy 45 35 11 6 3 0 0 80 9 284
2017 Project management 33 40 12 8 8 0 0 73 15 65
2017 None of the above 41 29 11 14 5 0 0 70 19 109
2014 Client contact centre 35 30 27 0 9 0 0 64 9 11
2014 Federal regulators 46 31 4 14 5 0 0 77 18 22
2014 Communications or public affairs 36 41 14 8 1 0 0 76 10 80
2014 Access to information and privacy 28 30 22 6 15 0 0 57 21 19
2014 Security 32 36 11 15 6 0 0 69 20 35
2014 Legal services 12 61 11 6 11 0 0 72 17 18
2014 Administration and operations 34 37 16 9 3 0 0 72 12 213
2014 Human resources 33 41 13 9 3 0 0 75 12 262
2014 Financial management 41 32 16 7 4 0 0 73 12 194
2014 Procurement 26 29 18 13 10 3 0 57 24 28
2014 Real property 40 47 0 12 0 0 0 88 12 15
2014 Information management 26 49 8 16 0 0 0 76 16 63
2014 Information technology 28 45 13 8 3 1 1 75 12 114
2014 Internal audit 49 31 15 5 0 0 0 79 5 39
2014 Evaluation 42 42 10 5 0 0 0 84 5 19
2014 Other services to the public 37 34 14 7 9 0 0 71 15 14
2014 None of the above 31 40 12 9 7 1 1 71 16 241

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 28 24 0 0 0 0 76 0 31
2020 Federal regulators 47 12 32 8 0 0 0 59 8 23
2020 Communications or public affairs 43 28 12 10 4 4 0 74 14 101
2020 Access to information and privacy 45 33 11 6 3 3 0 80 9 31
2020 Security 26 24 19 14 9 9 0 54 25 21
2020 Legal services 23 44 25 8 0 0 0 67 8 15
2020 Administration and operations 40 26 16 10 5 3 1 68 15 194
2020 Human resources 41 21 16 10 7 3 1 65 19 269
2020 Financial management 47 22 20 5 3 2 0 71 8 191
2020 Procurement 68 11 8 4 4 4 0 83 9 25
2020 Real property 44 30 15 10 0 0 0 74 10 20
2020 Information management 57 14 18 11 0 0 0 71 11 27
2020 Information technology 43 21 19 7 5 3 1 67 13 172
2020 Internal audit 51 25 11 2 5 5 0 81 7 43
2020 Evaluation 41 32 9 10 10 0 0 72 19 22
2020 Data sciences 21 21 23 20 13 3 0 43 33 34
2020 Policy 33 28 19 10 6 3 1 63 17 384
2020 Project management 21 38 21 11 3 5 0 63 15 59
2020 Other services to the public 44 20 11 6 13 0 5 68 20 17
2020 None of the above 36 23 18 9 6 5 3 65 16 114
2019 Client contact centre 35 30 22 4 4 4 0 68 9 23
2019 Federal regulators 36 28 21 0 4 12 0 72 5 25
2019 Communications or public affairs 48 20 17 8 4 3 0 70 13 98
2019 Access to information and privacy 34 35 16 8 4 4 0 71 13 26
2019 Security 46 28 10 10 0 0 6 79 10 32
2019 Legal services 42 26 5 5 5 11 5 81 13 19
2019 Administration and operations 52 22 14 7 4 2 0 76 11 191
2019 Human resources 37 21 15 12 12 3 0 60 25 280
2019 Financial management 30 31 20 12 5 2 1 63 17 164
2019 Procurement 39 19 19 12 8 4 0 60 20 26
2019 Real property 46 25 13 8 4 0 4 74 12 24
2019 Information management 40 20 12 24 0 0 4 62 25 25
2019 Information technology 40 25 14 11 8 2 1 66 19 170
2019 Internal audit 31 33 15 10 6 4 2 67 17 49
2019 Evaluation 45 23 16 11 0 6 0 71 12 18
2019 Data sciences 36 39 0 13 13 0 0 75 25 39
2019 Policy 34 26 22 8 5 3 1 63 14 350
2019 Project management 31 31 18 15 5 0 0 62 20 55
2019 Other services to the public 59 4 32 4 0 0 0 64 4 22
2019 None of the above 41 21 26 3 4 6 0 65 7 105
2018 Client contact centre 22 26 26 12 10 5 0 50 23 19
2018 Federal regulators 42 26 8 8 8 8 0 73 18 12
2018 Communications or public affairs 38 21 19 10 9 2 0 60 20 74
2018 Access to information and privacy 26 25 19 22 8 0 0 51 30 15
2018 Security 55 16 13 11 6 0 0 70 17 15
2018 Legal services 37 8 27 20 9 0 0 45 29 11
2018 Administration and operations 42 21 17 10 8 2 1 65 18 154
2018 Human resources 39 25 12 13 8 2 0 66 22 215
2018 Financial management 36 29 17 12 3 3 0 68 15 141
2018 Procurement 20 12 12 12 32 12 0 36 50 16
2018 Real property 39 22 11 6 12 9 0 67 20 18
2018 Information management 44 15 14 13 5 9 0 65 19 22
2018 Information technology 35 23 25 6 7 3 1 61 13 102
2018 Internal audit 44 22 11 11 6 5 2 70 18 37
2018 Evaluation 69 7 7 0 6 11 0 86 6 17
2018 Data sciences 46 27 6 21 0 0 0 73 21 18
2018 Policy 33 32 15 11 7 2 0 66 18 316
2018 Project management 35 38 17 7 4 0 0 72 11 47
2018 None of the above 35 21 12 16 9 6 0 60 27 91
2017 Client contact centre 29 36 17 4 9 4 0 68 14 22
2017 Federal regulators 28 37 7 14 14 0 0 65 28 14
2017 Communications or public affairs 42 17 11 16 5 10 0 65 23 73
2017 Access to information and privacy 16 22 31 15 17 0 0 38 32 18
2017 Security 27 31 19 5 14 5 0 61 19 22
2017 Legal services 25 24 17 16 9 8 0 54 27 12
2017 Administration and operations 35 28 14 11 8 3 1 66 20 192
2017 Human resources 28 24 19 12 11 5 1 55 24 211
2017 Financial management 32 29 18 9 7 4 1 65 16 163
2017 Procurement 48 14 20 0 11 7 0 67 12 14
2017 Real property 50 37 6 7 0 0 0 87 7 16
2017 Information management 26 23 17 17 14 3 0 50 32 35
2017 Information technology 33 23 25 5 6 6 1 61 12 125
2017 Internal audit 41 24 19 0 11 5 0 68 12 36
2017 Evaluation 69 0 23 0 0 8 0 75 0 12
2017 Data sciences 22 23 11 15 26 0 3 46 42 27
2017 Policy 37 25 16 11 7 4 1 65 18 283
2017 Project management 33 26 21 7 8 3 1 62 16 65
2017 None of the above 40 21 13 14 11 0 1 62 25 109
2014 Client contact centre 9 38 27 9 9 9 0 51 19 11
2014 Federal regulators 28 32 14 14 9 5 0 62 24 22
2014 Communications or public affairs 32 23 14 21 5 5 1 58 28 81
2014 Access to information and privacy 10 25 21 11 21 11 0 40 36 19
2014 Security 26 25 29 11 9 0 0 51 20 35
2014 Legal services 18 22 32 5 17 6 0 42 23 18
2014 Administration and operations 26 29 19 13 10 2 1 57 24 214
2014 Human resources 31 22 16 16 10 4 1 56 27 261
2014 Financial management 28 27 20 13 9 4 0 57 23 194
2014 Procurement 27 26 25 0 23 0 0 52 23 28
2014 Real property 20 34 14 19 0 13 0 62 22 15
2014 Information management 25 22 24 14 11 1 2 48 27 63
2014 Information technology 30 25 17 16 6 5 0 58 23 114
2014 Internal audit 34 20 23 13 5 5 0 57 19 39
2014 Evaluation 32 32 5 10 5 16 0 75 19 19
2014 Other services to the public 37 14 28 13 9 0 0 51 21 14
2014 None of the above 25 25 17 16 12 3 1 52 30 241
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 37 9 3 0 0 0 88 3 31
2020 Federal regulators 63 25 8 0 0 4 0 92 0 23
2020 Communications or public affairs 73 15 4 0 3 2 3 93 3 102
2020 Access to information and privacy 53 35 12 0 0 0 0 88 0 32
2020 Security 66 20 14 0 0 0 0 86 0 21
2020 Legal services 47 12 25 8 0 0 8 64 9 15
2020 Administration and operations 64 21 7 3 2 1 2 88 5 194
2020 Human resources 67 21 6 3 2 0 1 89 5 269
2020 Financial management 63 26 5 2 2 1 2 91 3 192
2020 Procurement 88 8 4 0 0 0 0 96 0 25
2020 Real property 74 16 10 0 0 0 0 90 0 20
2020 Information management 75 7 11 4 0 4 0 85 4 27
2020 Information technology 59 24 7 4 2 1 2 86 6 173
2020 Internal audit 62 23 10 5 0 0 0 86 5 43
2020 Evaluation 53 38 5 0 5 0 0 91 5 22
2020 Data sciences 43 40 14 0 0 3 0 86 0 35
2020 Policy 69 20 6 2 2 0 1 90 4 382
2020 Project management 55 30 7 3 2 0 3 88 5 59
2020 Other services to the public 76 18 0 0 5 0 0 95 5 17
2020 None of the above 58 25 12 2 1 0 2 85 3 113
2019 Client contact centre 30 27 35 0 4 0 4 59 4 23
2019 Federal regulators 72 20 0 4 0 0 4 96 4 25
2019 Communications or public affairs 62 23 7 3 2 0 3 87 5 98
2019 Access to information and privacy 52 29 15 0 0 0 3 84 0 27
2019 Security 62 19 12 0 0 3 3 87 0 32
2019 Legal services 41 11 16 5 0 5 21 71 7 19
2019 Administration and operations 62 24 8 3 2 0 1 87 5 191
2019 Human resources 63 18 10 5 2 1 0 82 7 280
2019 Financial management 54 28 12 1 2 2 1 85 3 164
2019 Procurement 66 19 11 0 4 0 0 85 4 26
2019 Real property 76 17 0 4 0 0 4 96 4 24
2019 Information management 61 12 15 0 4 4 4 79 4 25
2019 Information technology 63 20 5 3 4 3 2 87 7 171
2019 Internal audit 70 14 8 2 2 0 4 87 4 49
2019 Evaluation 73 21 0 6 0 0 0 94 6 18
2019 Data sciences 44 22 8 13 13 0 0 67 26 39
2019 Policy 68 20 7 3 1 0 0 88 4 351
2019 Project management 55 27 5 5 3 0 4 85 9 55
2019 Other services to the public 69 18 9 0 0 5 0 91 0 22
2019 None of the above 68 17 10 2 2 0 1 86 4 105

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 64 30 0 6 0 0 0 94 6 31
2020 Federal regulators 54 29 12 0 4 0 0 84 4 23
2020 Communications or public affairs 59 30 5 4 2 0 0 89 6 102
2020 Access to information and privacy 71 17 9 3 0 0 0 88 3 32
2020 Security 41 25 5 24 5 0 0 66 29 21
2020 Legal services 67 19 14 0 0 0 0 86 0 15
2020 Administration and operations 63 21 6 5 3 1 1 86 8 194
2020 Human resources 55 31 5 5 3 0 0 87 8 270
2020 Financial management 57 32 6 3 2 0 0 88 5 193
2020 Procurement 71 29 0 0 0 0 0 100 0 25
2020 Real property 75 20 5 0 0 0 0 95 0 20
2020 Information management 63 15 11 11 0 0 0 78 11 27
2020 Information technology 60 21 7 5 6 1 1 82 11 173
2020 Internal audit 74 14 7 2 2 0 0 88 5 43
2020 Evaluation 50 27 5 9 10 0 0 77 19 22
2020 Data sciences 52 28 12 9 0 0 0 79 9 35
2020 Policy 55 28 6 6 3 0 0 84 10 382
2020 Project management 48 41 3 3 5 0 0 89 8 59
2020 Other services to the public 65 17 0 5 13 0 0 82 18 17
2020 None of the above 52 31 6 8 3 1 0 83 11 113
2019 Client contact centre 43 27 17 9 4 0 0 70 13 23
2019 Federal regulators 65 19 4 4 4 4 0 88 8 25
2019 Communications or public affairs 55 32 5 3 5 0 0 87 8 98
2019 Access to information and privacy 61 30 8 0 0 0 0 92 0 26
2019 Security 56 25 3 13 0 0 3 84 13 32
2019 Legal services 74 21 5 0 0 0 0 95 0 19
2019 Administration and operations 60 25 7 5 2 1 1 86 7 191
2019 Human resources 52 24 8 9 5 2 0 78 14 281
2019 Financial management 48 33 7 7 3 2 0 83 11 163
2019 Procurement 54 30 8 0 8 0 0 85 8 26
2019 Real property 58 26 4 8 4 0 0 84 12 24
2019 Information management 60 20 19 0 0 0 0 81 0 25
2019 Information technology 48 26 8 7 7 2 2 77 15 171
2019 Internal audit 52 35 4 4 2 2 0 89 6 48
2019 Evaluation 50 39 11 0 0 0 0 89 0 18
2019 Data sciences 51 21 8 8 12 0 0 72 20 39
2019 Policy 51 30 9 6 3 0 0 81 9 348
2019 Project management 45 25 13 7 7 0 2 72 15 55
2019 Other services to the public 55 36 9 0 0 0 0 91 0 22
2019 None of the above 52 27 9 7 5 1 0 79 12 105
2018 Client contact centre 48 32 10 5 5 0 0 80 10 19
2018 Federal regulators 59 16 0 16 8 0 0 75 25 12
2018 Communications or public affairs 52 30 9 3 5 1 0 83 8 73
2018 Access to information and privacy 40 27 13 6 13 0 0 67 19 17
2018 Security 39 36 11 13 0 0 0 75 13 15
2018 Legal services 51 38 12 0 0 0 0 88 0 10
2018 Administration and operations 48 28 9 9 6 1 1 76 15 151
2018 Human resources 51 28 8 5 6 0 0 80 12 211
2018 Financial management 49 29 13 7 2 1 1 79 8 141
2018 Procurement 56 18 0 13 6 6 0 79 21 16
2018 Real property 44 27 12 13 5 0 0 71 17 16
2018 Information management 60 23 5 13 0 0 0 83 13 22
2018 Information technology 40 36 9 6 8 1 0 77 15 103
2018 Internal audit 54 30 11 6 0 0 0 84 6 37
2018 Evaluation 62 32 6 0 0 0 0 94 0 17
2018 Data sciences 45 45 5 5 0 0 0 89 5 18
2018 Policy 49 30 7 8 5 1 0 80 13 310
2018 Project management 55 30 8 6 2 0 0 84 8 46
2018 None of the above 51 23 16 7 2 0 0 74 10 91
2017 Client contact centre 38 44 9 4 4 0 0 82 9 22
2017 Federal regulators 28 42 0 16 14 0 0 70 30 14
2017 Communications or public affairs 54 28 7 11 0 0 0 82 11 73
2017 Access to information and privacy 48 30 0 11 5 5 0 83 17 18
2017 Security 55 13 8 23 0 0 0 68 23 22
2017 Legal services 17 17 41 25 0 0 0 34 25 12
2017 Administration and operations 49 34 7 5 4 1 0 84 8 193
2017 Human resources 44 36 8 8 3 1 0 81 11 211
2017 Financial management 46 34 10 6 4 0 1 80 10 162
2017 Procurement 39 37 6 7 11 0 0 76 18 14
2017 Real property 50 20 0 24 6 0 0 70 30 16
2017 Information management 43 17 18 20 3 0 0 60 23 35
2017 Information technology 41 39 10 7 3 0 0 80 10 124
2017 Internal audit 57 27 8 3 5 0 0 84 8 36
2017 Evaluation 62 31 8 0 0 0 0 92 0 12
2017 Data sciences 34 33 19 11 4 0 0 67 15 27
2017 Policy 50 28 8 9 4 0 0 79 13 284
2017 Project management 55 16 3 13 11 0 2 73 24 66
2017 None of the above 46 34 9 8 2 0 1 81 10 109
2014 Client contact centre 37 29 17 17 0 0 0 65 17 11
2014 Federal regulators 77 18 5 0 0 0 0 95 0 22
2014 Communications or public affairs 50 27 12 6 5 0 0 77 11 81
2014 Access to information and privacy 48 31 0 6 15 0 0 79 21 19
2014 Security 34 39 14 12 0 0 0 74 12 35
2014 Legal services 28 32 12 11 17 0 0 61 27 18
2014 Administration and operations 48 27 11 10 4 0 1 75 14 214
2014 Human resources 47 31 10 9 2 0 1 78 12 262
2014 Financial management 40 37 8 9 5 0 0 77 15 194
2014 Procurement 47 26 7 10 10 0 0 73 20 28
2014 Real property 61 27 0 6 7 0 0 88 12 15
2014 Information management 46 33 10 8 3 0 0 79 11 63
2014 Information technology 47 26 12 7 7 1 1 74 14 114
2014 Internal audit 64 18 13 5 0 0 0 82 5 39
2014 Evaluation 47 37 5 10 0 0 0 84 10 19
2014 Other services to the public 58 28 7 7 0 0 0 86 7 14
2014 None of the above 40 33 9 11 5 2 0 74 17 241

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 69 21 3 0 3 3 0 94 3 31
2020 Federal regulators 47 28 8 4 13 0 0 75 17 23
2020 Communications or public affairs 65 21 2 9 2 0 1 87 11 103
2020 Access to information and privacy 69 17 11 3 0 0 0 86 3 32
2020 Security 66 14 10 0 9 0 0 80 9 21
2020 Legal services 67 25 8 0 0 0 0 92 0 15
2020 Administration and operations 70 18 4 4 3 1 0 89 7 194
2020 Human resources 63 22 6 5 3 0 0 86 9 271
2020 Financial management 65 27 6 1 1 0 1 92 2 193
2020 Procurement 87 13 0 0 0 0 0 100 0 25
2020 Real property 85 15 0 0 0 0 0 100 0 20
2020 Information management 66 23 4 7 0 0 0 89 7 27
2020 Information technology 64 20 5 4 4 1 2 87 8 173
2020 Internal audit 74 19 2 2 2 0 0 93 5 43
2020 Evaluation 59 28 0 9 5 0 0 87 13 22
2020 Data sciences 48 37 3 10 3 0 0 85 12 35
2020 Policy 60 22 8 7 4 0 0 82 10 382
2020 Project management 58 32 5 3 2 0 0 90 5 59
2020 Other services to the public 58 37 0 0 5 0 0 95 5 17
2020 None of the above 53 29 7 4 7 1 0 83 10 114
2019 Client contact centre 52 31 4 9 4 0 0 83 13 23
2019 Federal regulators 64 20 7 4 4 0 0 85 8 25
2019 Communications or public affairs 61 23 5 9 1 0 0 85 10 98
2019 Access to information and privacy 59 37 4 0 0 0 0 96 0 27
2019 Security 56 25 3 9 3 0 3 84 13 32
2019 Legal services 63 32 5 0 0 0 0 95 0 19
2019 Administration and operations 71 18 5 3 4 0 0 89 7 191
2019 Human resources 54 25 8 9 4 0 0 79 14 280
2019 Financial management 52 29 7 7 3 1 0 82 11 164
2019 Procurement 65 15 4 8 8 0 0 81 15 26
2019 Real property 83 13 0 4 0 0 0 96 4 23
2019 Information management 68 12 20 0 0 0 0 80 0 25
2019 Information technology 52 26 6 9 6 0 1 78 16 171
2019 Internal audit 57 29 4 6 2 0 2 88 8 49
2019 Evaluation 54 29 18 0 0 0 0 82 0 17
2019 Data sciences 53 21 0 18 8 0 0 74 26 39
2019 Policy 55 29 7 6 3 0 0 84 8 349
2019 Project management 47 22 11 7 12 0 0 69 19 55
2019 Other services to the public 78 8 9 4 0 0 0 87 4 22
2019 None of the above 56 25 3 9 5 0 2 83 15 104
2018 Client contact centre 48 20 32 0 0 0 0 68 0 19
2018 Federal regulators 50 26 8 8 8 0 0 75 16 12
2018 Communications or public affairs 57 25 5 8 5 0 0 82 13 73
2018 Access to information and privacy 33 29 17 8 13 0 0 62 21 17
2018 Security 52 27 21 0 0 0 0 79 0 15
2018 Legal services 64 26 11 0 0 0 0 89 0 11
2018 Administration and operations 56 22 9 5 6 1 1 80 11 151
2018 Human resources 50 26 11 7 6 1 0 76 13 211
2018 Financial management 44 29 14 9 4 1 0 74 12 141
2018 Procurement 69 6 6 6 13 0 0 75 19 16
2018 Real property 64 20 11 0 6 0 0 84 6 16
2018 Information management 59 19 13 4 5 0 0 78 9 22
2018 Information technology 49 27 11 7 6 0 0 76 13 103
2018 Internal audit 57 25 5 6 6 2 0 83 11 37
2018 Evaluation 51 38 0 12 0 0 0 88 12 17
2018 Data sciences 50 22 22 6 0 0 0 72 6 18
2018 Policy 49 29 8 7 5 1 0 79 13 311
2018 Project management 66 17 7 6 2 3 0 85 8 46
2018 None of the above 51 24 12 11 2 0 0 75 13 91
2017 Client contact centre 43 44 4 4 4 0 0 87 9 22
2017 Federal regulators 50 14 7 15 14 0 0 63 29 14
2017 Communications or public affairs 57 24 6 9 4 0 0 82 13 73
2017 Access to information and privacy 57 27 0 11 5 0 0 83 17 18
2017 Security 50 23 9 9 9 0 0 73 18 22
2017 Legal services 51 25 8 8 8 0 0 75 16 12
2017 Administration and operations 59 25 8 5 4 0 0 84 8 191
2017 Human resources 46 30 10 6 7 0 1 77 12 212
2017 Financial management 51 31 9 7 2 0 0 82 10 163
2017 Procurement 33 23 18 19 7 0 0 56 26 14
2017 Real property 58 19 6 18 0 0 0 76 18 16
2017 Information management 52 26 5 11 6 0 0 78 17 35
2017 Information technology 47 29 12 6 5 1 0 77 11 125
2017 Internal audit 58 24 5 7 5 0 0 82 13 36
2017 Evaluation 83 9 9 0 0 0 0 91 0 11
2017 Data sciences 41 22 26 7 0 4 0 65 8 27
2017 Policy 48 31 9 7 5 1 0 79 12 284
2017 Project management 55 18 9 11 8 0 0 72 19 66
2017 None of the above 53 27 9 8 3 0 0 80 11 109
2014 Client contact centre 37 46 9 9 0 0 0 83 9 11
2014 Federal regulators 64 27 4 0 5 0 0 91 5 22
2014 Communications or public affairs 53 23 11 6 8 0 0 76 14 81
2014 Access to information and privacy 40 33 0 11 15 0 0 74 26 19
2014 Security 46 31 11 12 0 0 0 77 12 35
2014 Legal services 44 23 16 5 11 0 0 67 16 18
2014 Administration and operations 57 22 10 6 4 1 0 80 10 214
2014 Human resources 54 26 7 8 5 0 0 81 12 261
2014 Financial management 50 27 12 6 4 0 0 77 11 194
2014 Procurement 40 26 11 10 13 0 0 66 23 28
2014 Real property 34 47 0 19 0 0 0 81 19 15
2014 Information management 50 37 3 5 5 0 0 87 10 63
2014 Information technology 49 29 8 7 6 1 0 79 13 114
2014 Internal audit 64 26 8 2 0 0 0 90 2 39
2014 Evaluation 47 37 10 5 0 0 0 84 5 19
2014 Other services to the public 50 22 22 6 0 0 0 72 6 14
2014 None of the above 46 28 8 9 8 1 0 74 17 241

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 28 9 3 0 11 0 87 3 31
2020 Federal regulators 67 21 8 0 4 0 0 88 4 23
2020 Communications or public affairs 51 29 8 3 3 6 0 85 6 103
2020 Access to information and privacy 49 37 5 3 0 6 0 91 3 32
2020 Security 53 19 9 14 5 0 0 72 19 21
2020 Legal services 67 19 0 8 0 6 0 91 9 15
2020 Administration and operations 57 29 5 3 3 3 1 89 6 193
2020 Human resources 36 34 11 12 3 4 0 73 16 271
2020 Financial management 45 32 10 5 3 6 0 82 8 193
2020 Procurement 52 28 8 4 4 4 0 83 9 25
2020 Real property 75 15 9 0 0 0 0 91 0 20
2020 Information management 41 21 7 12 4 16 0 74 18 27
2020 Information technology 45 30 10 6 4 5 0 79 10 173
2020 Internal audit 69 19 7 2 0 2 0 90 2 43
2020 Evaluation 37 27 9 9 4 14 0 75 15 22
2020 Data sciences 29 28 21 8 0 11 3 66 10 35
2020 Policy 46 30 10 6 4 4 0 79 11 383
2020 Project management 32 42 12 3 2 10 0 81 5 59
2020 Other services to the public 38 38 5 8 5 6 0 81 14 17
2020 None of the above 37 30 12 7 2 11 1 77 10 114
2019 Client contact centre 26 53 17 0 4 0 0 78 4 23
2019 Federal regulators 40 36 8 0 4 12 0 86 5 25
2019 Communications or public affairs 49 32 8 1 1 9 0 89 2 98
2019 Access to information and privacy 47 27 7 0 4 15 0 87 5 27
2019 Security 40 41 10 7 0 0 3 83 7 32
2019 Legal services 52 11 26 5 0 5 0 66 6 19
2019 Administration and operations 51 28 12 4 2 3 0 81 7 190
2019 Human resources 30 35 11 11 8 5 0 69 19 281
2019 Financial management 35 39 11 3 4 6 1 80 8 164
2019 Procurement 54 19 8 8 4 8 0 79 13 26
2019 Real property 67 21 0 12 0 0 0 88 12 24
2019 Information management 44 40 8 8 0 0 0 84 8 25
2019 Information technology 38 29 10 7 11 5 0 70 19 170
2019 Internal audit 53 31 8 2 0 6 0 89 2 49
2019 Evaluation 34 55 6 6 0 0 0 89 6 18
2019 Data sciences 36 34 5 8 8 10 0 77 17 39
2019 Policy 38 38 8 6 4 4 0 80 11 347
2019 Project management 31 38 9 11 9 2 0 71 20 55
2019 Other services to the public 61 17 4 4 4 9 0 85 10 22
2019 None of the above 36 31 15 8 4 6 1 71 13 104
2018 Client contact centre 17 41 26 10 0 6 0 62 11 19
2018 Federal regulators 42 50 0 0 8 0 0 92 8 12
2018 Communications or public affairs 34 37 16 7 1 4 0 74 9 74
2018 Access to information and privacy 17 45 19 12 6 0 0 62 18 17
2018 Security 28 39 0 27 0 6 0 71 29 15
2018 Legal services 48 26 18 0 0 8 0 80 0 11
2018 Administration and operations 40 30 12 12 4 2 1 72 16 152
2018 Human resources 26 39 16 10 4 5 0 68 15 216
2018 Financial management 31 36 15 6 6 7 0 72 13 141
2018 Procurement 26 25 12 19 6 12 0 57 29 16
2018 Real property 44 34 0 4 17 0 0 78 22 18
2018 Information management 40 33 14 0 4 5 4 80 4 22
2018 Information technology 33 35 10 12 6 4 0 71 18 102
2018 Internal audit 46 33 11 3 3 5 0 82 6 37
2018 Evaluation 31 41 6 11 6 6 0 77 18 17
2018 Data sciences 39 46 15 0 0 0 0 85 0 19
2018 Policy 39 34 9 7 3 7 0 79 11 317
2018 Project management 27 45 6 10 4 7 0 78 16 46
2018 None of the above 35 35 16 8 4 2 0 72 12 90
2017 Client contact centre 21 26 23 22 0 9 0 51 24 22
2017 Federal regulators 30 28 14 7 7 7 7 67 17 14
2017 Communications or public affairs 33 47 8 4 7 1 0 81 11 73
2017 Access to information and privacy 26 27 23 6 18 0 0 54 23 17
2017 Security 27 31 24 9 9 0 0 58 18 22
2017 Legal services 25 16 17 42 0 0 0 42 42 12
2017 Administration and operations 41 33 11 11 3 2 0 75 15 193
2017 Human resources 22 34 11 16 11 7 0 60 28 212
2017 Financial management 34 35 16 6 5 3 0 72 12 163
2017 Procurement 50 12 17 14 8 0 0 62 21 14
2017 Real property 30 37 7 18 6 0 0 68 25 16
2017 Information management 29 40 9 3 8 11 0 78 13 35
2017 Information technology 36 27 19 7 5 7 0 67 13 125
2017 Internal audit 58 26 8 0 6 3 0 86 6 36
2017 Evaluation 61 16 8 0 0 15 0 91 0 12
2017 Data sciences 30 22 18 11 0 11 7 64 14 27
2017 Policy 38 34 9 8 5 6 0 76 14 285
2017 Project management 22 42 9 8 14 5 0 68 23 66
2017 None of the above 31 39 13 10 1 6 0 75 12 109
2014 Client contact centre 9 38 36 9 0 9 0 51 10 11
2014 Federal regulators 55 18 9 0 9 9 0 80 10 22
2014 Communications or public affairs 35 31 17 10 2 3 1 69 13 81
2014 Access to information and privacy 17 30 15 6 16 16 0 56 26 19
2014 Security 23 51 15 6 3 3 0 76 9 35
2014 Legal services 12 61 16 0 11 0 0 73 11 18
2014 Administration and operations 38 32 13 9 3 4 0 73 13 214
2014 Human resources 25 39 14 9 5 7 0 69 16 262
2014 Financial management 37 36 9 8 4 6 0 78 12 193
2014 Procurement 23 37 3 17 13 7 0 64 32 28
2014 Real property 40 34 13 13 0 0 0 74 13 15
2014 Information management 30 34 16 6 4 11 0 71 11 63
2014 Information technology 26 41 12 7 3 10 0 75 12 114
2014 Internal audit 55 26 8 8 3 0 0 82 11 39
2014 Evaluation 53 21 5 0 5 16 0 88 6 19
2014 Other services to the public 43 35 23 0 0 0 0 77 0 14
2014 None of the above 29 41 12 7 6 4 0 73 14 241

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 42 6 6 0 0 0 88 6 31
2020 Federal regulators 61 17 4 9 9 0 0 78 17 22
2020 Communications or public affairs 41 38 11 6 2 2 0 81 8 101
2020 Access to information and privacy 45 44 3 5 0 3 0 91 6 31
2020 Security 33 34 14 14 5 0 0 67 19 21
2020 Legal services 59 25 8 0 8 0 0 84 8 15
2020 Administration and operations 50 34 8 4 3 1 1 85 7 194
2020 Human resources 33 35 11 13 6 2 0 69 20 270
2020 Financial management 42 37 11 5 3 1 0 80 8 192
2020 Procurement 67 20 4 5 0 4 0 91 5 24
2020 Real property 74 22 4 0 0 0 0 96 0 19
2020 Information management 40 26 15 11 3 4 0 69 15 27
2020 Information technology 41 31 11 8 6 3 0 74 14 172
2020 Internal audit 78 17 2 2 0 0 0 95 2 42
2020 Evaluation 32 37 9 4 14 5 0 72 19 22
2020 Data sciences 27 31 12 23 6 3 0 59 29 35
2020 Policy 39 36 9 7 6 2 0 77 14 381
2020 Project management 28 51 9 3 3 5 0 83 7 59
2020 Other services to the public 21 39 14 20 0 6 0 63 22 17
2020 None of the above 36 36 11 8 4 3 1 76 13 114
2019 Client contact centre 21 44 26 4 4 0 0 65 9 23
2019 Federal regulators 40 32 12 0 4 12 0 82 5 25
2019 Communications or public affairs 48 37 8 4 1 2 0 87 5 98
2019 Access to information and privacy 36 34 15 0 4 11 0 79 4 27
2019 Security 47 34 3 10 0 3 3 86 11 32
2019 Legal services 52 26 16 5 0 0 0 79 5 19
2019 Administration and operations 50 32 10 5 2 2 1 83 6 190
2019 Human resources 27 36 15 11 9 3 0 65 20 280
2019 Financial management 34 38 14 5 4 5 0 76 10 163
2019 Procurement 42 27 11 12 8 0 0 69 19 26
2019 Real property 67 21 4 8 0 0 0 88 8 24
2019 Information management 44 28 16 12 0 0 0 72 12 25
2019 Information technology 34 32 12 10 10 2 0 67 21 168
2019 Internal audit 44 35 14 2 0 4 0 83 2 49
2019 Evaluation 34 55 6 6 0 0 0 89 6 18
2019 Data sciences 20 41 13 10 10 5 0 65 21 39
2019 Policy 36 40 11 6 6 1 0 77 12 349
2019 Project management 28 42 6 17 7 0 0 70 24 53
2019 Other services to the public 61 31 4 4 0 0 0 91 4 22
2019 None of the above 31 34 14 10 7 4 1 68 17 104
2018 Client contact centre 10 41 17 10 15 6 0 55 27 19
2018 Federal regulators 42 42 8 0 8 0 0 84 8 12
2018 Communications or public affairs 38 39 11 6 4 2 0 78 11 73
2018 Access to information and privacy 17 33 25 11 13 0 0 51 24 17
2018 Security 33 32 16 13 0 6 0 69 14 15
2018 Legal services 39 42 18 0 0 0 0 82 0 11
2018 Administration and operations 41 31 13 9 5 1 1 72 15 153
2018 Human resources 24 39 15 11 7 4 0 65 19 217
2018 Financial management 29 38 14 9 6 2 0 69 16 140
2018 Procurement 32 12 12 19 13 12 0 50 36 16
2018 Real property 50 23 11 4 12 0 0 73 16 18
2018 Information management 40 38 9 5 4 5 0 82 9 22
2018 Information technology 28 33 16 15 7 1 0 62 22 101
2018 Internal audit 34 38 17 5 3 3 0 75 8 37
2018 Evaluation 36 36 11 6 6 6 0 77 12 17
2018 Data sciences 34 35 16 15 0 0 0 69 15 19
2018 Policy 37 39 9 11 3 2 0 77 14 317
2018 Project management 30 41 8 10 6 5 0 75 17 47
2018 None of the above 37 30 16 8 7 1 0 69 15 90
2017 Client contact centre 21 31 31 13 4 0 0 52 17 22
2017 Federal regulators 23 28 21 7 21 0 0 51 28 14
2017 Communications or public affairs 33 44 7 9 7 0 0 77 16 73
2017 Access to information and privacy 30 21 16 22 11 0 0 51 33 18
2017 Security 36 22 19 14 9 0 0 58 23 22
2017 Legal services 8 24 17 26 16 9 0 36 46 12
2017 Administration and operations 38 42 10 5 5 1 0 80 10 193
2017 Human resources 19 33 17 18 10 2 0 53 29 211
2017 Financial management 36 30 18 9 5 2 0 67 14 163
2017 Procurement 42 20 18 12 8 0 0 62 20 14
2017 Real property 26 40 6 28 0 0 0 66 28 15
2017 Information management 15 34 12 20 14 3 3 52 36 35
2017 Information technology 27 35 19 11 6 2 0 63 18 125
2017 Internal audit 62 19 13 0 6 0 0 81 6 36
2017 Evaluation 60 32 8 0 0 0 0 92 0 12
2017 Data sciences 26 22 23 18 11 0 0 48 29 27
2017 Policy 40 31 12 9 6 2 0 72 16 285
2017 Project management 26 34 15 12 11 2 0 61 24 66
2017 None of the above 29 38 16 12 3 2 0 68 15 108
2014 Client contact centre 0 47 27 17 0 9 0 51 19 11
2014 Federal regulators 50 32 5 9 5 0 0 82 13 22
2014 Communications or public affairs 33 43 12 6 4 1 1 78 10 81
2014 Access to information and privacy 23 26 31 0 21 0 0 48 21 19
2014 Security 27 39 18 14 3 0 0 66 17 35
2014 Legal services 12 44 33 0 11 0 0 56 11 18
2014 Administration and operations 35 33 18 8 4 1 0 69 12 214
2014 Human resources 24 39 15 13 7 3 0 65 20 262
2014 Financial management 31 42 12 7 5 2 0 75 13 193
2014 Procurement 15 44 7 17 13 3 0 61 31 28
2014 Real property 27 66 7 0 0 0 0 93 0 15
2014 Information management 23 37 23 13 2 3 0 61 15 63
2014 Information technology 23 42 17 10 6 2 0 67 16 114
2014 Internal audit 54 28 13 3 3 0 0 82 5 39
2014 Evaluation 42 32 21 0 5 0 0 74 5 19
2014 Other services to the public 43 28 14 7 9 0 0 71 15 14
2014 None of the above 29 37 15 9 7 1 0 67 17 241

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 25 6 12 0 7 0 81 13 31
2020 Federal regulators 55 16 8 16 4 0 0 71 21 23
2020 Communications or public affairs 31 30 17 16 3 4 0 63 19 103
2020 Access to information and privacy 28 47 14 5 3 3 0 77 8 32
2020 Security 10 43 5 34 9 0 0 52 43 21
2020 Legal services 53 39 8 0 0 0 0 92 0 15
2020 Administration and operations 36 40 10 9 4 1 1 77 13 192
2020 Human resources 22 29 16 20 11 1 0 52 31 270
2020 Financial management 33 37 15 8 6 3 0 71 14 192
2020 Procurement 38 29 4 13 4 12 0 76 20 24
2020 Real property 50 36 9 5 0 0 0 86 5 20
2020 Information management 26 25 18 12 7 12 0 59 21 27
2020 Information technology 26 32 17 11 7 7 0 62 19 172
2020 Internal audit 55 35 5 5 0 0 0 90 5 43
2020 Evaluation 31 28 23 5 9 5 0 62 14 22
2020 Data sciences 24 33 17 15 6 6 0 60 21 35
2020 Policy 27 36 14 13 8 2 0 65 21 383
2020 Project management 20 40 20 8 3 8 0 66 12 59
2020 Other services to the public 21 28 36 16 0 0 0 48 16 17
2020 None of the above 25 39 12 11 6 6 1 68 18 113
2019 Client contact centre 21 40 35 0 4 0 0 61 4 23
2019 Federal regulators 28 40 8 8 0 16 0 81 9 25
2019 Communications or public affairs 29 37 16 6 2 10 0 73 9 98
2019 Access to information and privacy 33 33 3 16 4 11 0 74 22 27
2019 Security 37 31 9 16 0 3 3 73 17 32
2019 Legal services 58 5 37 0 0 0 0 63 0 19
2019 Administration and operations 35 31 18 9 2 4 1 69 12 191
2019 Human resources 19 29 16 20 11 5 0 51 32 280
2019 Financial management 24 35 19 11 4 6 0 63 17 164
2019 Procurement 34 35 11 15 4 0 0 69 19 26
2019 Real property 55 33 0 4 4 4 0 91 9 24
2019 Information management 28 32 20 12 4 4 0 62 17 25
2019 Information technology 23 33 11 17 13 4 0 59 30 169
2019 Internal audit 32 47 10 6 0 4 0 83 7 49
2019 Evaluation 29 60 0 11 0 0 0 89 11 18
2019 Data sciences 20 34 10 13 13 10 0 60 29 39
2019 Policy 22 40 15 12 7 3 0 65 19 350
2019 Project management 15 28 27 23 4 4 0 44 28 54
2019 Other services to the public 52 31 9 4 0 4 0 86 5 22
2019 None of the above 26 34 15 14 8 3 1 62 23 101
2018 Client contact centre 10 43 15 15 5 11 0 60 23 19
2018 Federal regulators 33 50 0 16 0 0 0 84 16 12
2018 Communications or public affairs 25 35 16 14 3 7 0 64 18 74
2018 Access to information and privacy 12 33 12 25 18 0 0 45 43 17
2018 Security 35 23 20 16 0 6 0 61 18 14
2018 Legal services 40 34 18 8 0 0 0 74 8 11
2018 Administration and operations 30 33 16 14 4 3 1 65 19 153
2018 Human resources 12 38 16 18 11 5 0 54 30 216
2018 Financial management 17 42 15 13 9 4 0 61 23 140
2018 Procurement 32 6 18 25 6 12 0 44 36 16
2018 Real property 39 23 16 10 12 0 0 62 22 18
2018 Information management 32 28 14 13 4 9 0 66 19 22
2018 Information technology 15 32 20 16 10 6 0 51 28 103
2018 Internal audit 26 38 22 8 3 3 0 66 11 37
2018 Evaluation 17 30 6 29 6 13 0 54 40 17
2018 Data sciences 19 40 16 25 0 0 0 59 25 19
2018 Policy 26 39 13 13 4 5 0 69 18 315
2018 Project management 8 43 27 16 4 2 0 52 20 46
2018 None of the above 26 35 12 14 11 1 0 62 26 91
2017 Client contact centre 12 31 35 17 0 4 0 45 18 22
2017 Federal regulators 23 28 7 7 35 0 0 51 42 14
2017 Communications or public affairs 22 38 13 18 7 3 0 61 25 73
2017 Access to information and privacy 16 35 16 11 22 0 0 51 33 18
2017 Security 23 35 19 14 9 0 0 58 23 22
2017 Legal services 0 24 25 25 17 9 0 27 46 12
2017 Administration and operations 30 37 16 10 5 2 0 68 15 193
2017 Human resources 12 31 17 20 15 5 0 46 37 212
2017 Financial management 24 33 21 14 5 3 0 59 20 163
2017 Procurement 29 33 18 12 0 8 0 67 13 14
2017 Real property 6 43 18 26 0 6 0 52 28 16
2017 Information management 9 26 22 23 17 3 0 36 41 35
2017 Information technology 22 27 23 12 6 10 0 55 20 125
2017 Internal audit 26 41 8 8 6 11 0 75 15 36
2017 Evaluation 45 40 0 8 0 8 0 91 9 12
2017 Data sciences 7 29 26 11 15 11 0 42 29 27
2017 Policy 27 33 17 13 8 2 0 61 22 285
2017 Project management 16 30 25 12 13 3 0 48 26 66
2017 None of the above 20 35 16 17 4 9 0 60 23 109
2014 Client contact centre 0 47 27 17 0 9 0 51 19 11
2014 Federal regulators 41 18 18 5 18 0 0 59 23 22
2014 Communications or public affairs 14 45 25 7 4 4 1 62 12 81
2014 Access to information and privacy 11 25 25 6 21 12 0 41 30 19
2014 Security 18 34 23 14 8 2 0 53 23 35
2014 Legal services 18 28 38 0 11 5 0 48 12 18
2014 Administration and operations 22 39 20 10 6 3 0 64 16 214
2014 Human resources 14 36 15 22 8 4 0 53 31 262
2014 Financial management 22 41 14 12 7 4 0 66 20 194
2014 Procurement 18 31 10 21 13 7 0 52 36 28
2014 Real property 14 34 33 19 0 0 0 48 19 15
2014 Information management 20 27 21 19 3 10 0 52 25 63
2014 Information technology 12 39 23 13 6 7 0 55 21 114
2014 Internal audit 38 41 10 8 3 0 0 79 10 39
2014 Evaluation 37 21 26 5 5 5 0 61 11 19
2014 Other services to the public 30 34 15 14 7 0 0 64 20 14
2014 None of the above 23 34 18 14 7 5 0 59 21 240

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 28 27 3 0 0 0 70 3 31
2020 Federal regulators 39 45 4 4 8 0 0 84 13 23
2020 Communications or public affairs 18 40 17 17 6 2 0 59 23 103
2020 Access to information and privacy 31 50 11 8 0 0 0 81 8 32
2020 Security 28 24 25 14 9 0 0 52 23 21
2020 Legal services 48 44 8 0 0 0 0 92 0 15
2020 Administration and operations 35 40 11 7 6 2 1 76 13 194
2020 Human resources 25 33 15 15 9 2 0 60 25 270
2020 Financial management 31 37 15 10 5 2 0 69 15 193
2020 Procurement 44 33 4 16 4 0 0 76 20 25
2020 Real property 40 46 5 9 0 0 0 86 9 20
2020 Information management 30 38 11 10 7 4 0 71 18 27
2020 Information technology 26 29 23 12 7 2 0 57 20 173
2020 Internal audit 55 38 2 2 2 0 0 93 5 43
2020 Evaluation 36 28 5 9 14 9 0 70 25 22
2020 Data sciences 24 41 9 14 6 6 0 69 21 35
2020 Policy 25 32 17 16 9 1 0 58 25 383
2020 Project management 20 46 20 8 2 5 0 69 10 59
2020 Other services to the public 24 38 33 5 0 0 0 62 5 17
2020 None of the above 27 27 22 14 5 4 1 57 20 114
2019 Client contact centre 13 44 22 9 9 4 0 59 18 23
2019 Federal regulators 32 52 8 4 4 0 0 84 8 25
2019 Communications or public affairs 24 44 18 9 3 1 0 69 12 98
2019 Access to information and privacy 36 22 19 8 7 8 0 63 16 27
2019 Security 43 19 16 13 7 0 3 64 20 32
2019 Legal services 52 11 37 0 0 0 0 63 0 19
2019 Administration and operations 30 39 12 13 3 3 1 71 16 191
2019 Human resources 17 34 17 18 12 2 0 53 30 280
2019 Financial management 21 38 19 13 5 4 1 61 19 163
2019 Procurement 43 19 11 11 12 4 0 64 24 26
2019 Real property 33 51 0 12 4 0 0 84 16 24
2019 Information management 20 36 24 20 0 0 0 56 20 25
2019 Information technology 22 29 14 14 19 2 0 52 34 170
2019 Internal audit 31 41 2 25 0 2 0 73 25 49
2019 Evaluation 29 49 6 17 0 0 0 78 17 18
2019 Data sciences 23 29 16 18 10 5 0 54 29 39
2019 Policy 19 41 16 14 7 3 0 62 22 350
2019 Project management 22 18 30 20 9 2 0 40 29 55
2019 Other services to the public 42 32 18 4 4 0 0 73 9 22
2019 None of the above 25 31 19 14 10 1 1 57 24 103
2018 Client contact centre 5 52 20 5 12 6 0 61 18 19
2018 Federal regulators 43 25 0 33 0 0 0 67 33 12
2018 Communications or public affairs 25 37 18 12 5 3 0 64 18 74
2018 Access to information and privacy 12 39 19 17 13 0 0 51 30 17
2018 Security 28 13 32 14 8 6 0 43 23 15
2018 Legal services 40 34 26 0 0 0 0 74 0 11
2018 Administration and operations 27 37 9 17 9 1 1 65 26 152
2018 Human resources 19 31 19 18 11 3 0 52 29 217
2018 Financial management 19 33 18 20 9 2 0 53 29 140
2018 Procurement 32 12 18 19 19 0 0 44 38 16
2018 Real property 33 23 10 11 22 0 0 57 33 18
2018 Information management 20 39 15 9 13 0 5 62 23 22
2018 Information technology 16 31 21 20 11 1 0 47 32 103
2018 Internal audit 29 39 16 11 5 0 0 67 16 37
2018 Evaluation 23 31 22 13 6 6 0 57 19 17
2018 Data sciences 19 51 11 15 0 5 0 73 16 19
2018 Policy 23 41 11 16 7 1 0 65 24 317
2018 Project management 12 36 11 22 17 2 0 49 40 47
2018 None of the above 20 40 14 16 9 1 0 61 25 91
2017 Client contact centre 16 44 22 18 0 0 0 60 18 22
2017 Federal regulators 21 43 14 7 14 0 0 65 21 14
2017 Communications or public affairs 18 39 13 20 7 4 0 59 27 73
2017 Access to information and privacy 11 34 27 5 22 0 0 45 27 18
2017 Security 32 22 9 19 18 0 0 53 37 22
2017 Legal services 0 33 9 42 8 9 0 36 55 12
2017 Administration and operations 28 36 17 11 7 1 0 64 18 193
2017 Human resources 15 38 14 14 15 3 0 55 30 212
2017 Financial management 20 42 17 14 7 1 0 62 20 163
2017 Procurement 30 41 0 29 0 0 0 71 29 14
2017 Real property 17 52 6 25 0 0 0 69 25 16
2017 Information management 12 35 9 23 19 3 0 48 43 35
2017 Information technology 20 32 25 13 7 3 0 54 21 125
2017 Internal audit 28 43 11 5 8 4 0 74 14 36
2017 Evaluation 52 48 0 0 0 0 0 100 0 12
2017 Data sciences 3 26 37 22 7 4 0 31 31 27
2017 Policy 25 36 15 16 7 1 0 62 23 285
2017 Project management 13 36 17 13 19 2 0 50 32 66
2017 None of the above 22 40 13 18 3 5 0 65 21 107
2014 Client contact centre 9 17 26 39 9 0 0 26 48 11
2014 Federal regulators 28 40 5 0 27 0 0 68 27 22
2014 Communications or public affairs 14 41 20 18 4 2 1 57 23 81
2014 Access to information and privacy 17 36 16 5 21 6 0 56 27 19
2014 Security 20 32 20 14 14 0 0 52 28 35
2014 Legal services 18 44 16 5 17 0 0 62 22 18
2014 Administration and operations 18 40 16 17 6 3 0 60 23 214
2014 Human resources 13 42 14 20 8 3 0 57 29 262
2014 Financial management 19 44 11 15 11 1 0 64 25 194
2014 Procurement 12 58 3 10 16 0 0 70 27 28
2014 Real property 20 35 13 19 7 7 0 59 27 15
2014 Information management 17 27 21 21 9 5 0 46 32 63
2014 Information technology 14 26 18 21 14 7 0 43 38 114
2014 Internal audit 34 40 8 11 8 0 0 74 18 38
2014 Evaluation 58 10 16 10 5 0 0 68 16 19
2014 Other services to the public 39 34 0 21 7 0 0 72 28 14
2014 None of the above 22 31 14 20 11 2 0 54 31 241
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 43 6 9 0 0 0 85 9 31
2020 Federal regulators 43 41 0 8 8 0 0 84 16 23
2020 Communications or public affairs 43 33 7 13 5 0 0 76 17 102
2020 Access to information and privacy 52 40 6 3 0 0 0 92 3 32
2020 Security 47 30 9 10 5 0 0 77 14 21
2020 Legal services 40 38 14 8 0 0 0 78 8 15
2020 Administration and operations 46 32 9 11 2 0 0 78 13 193
2020 Human resources 41 30 13 11 4 0 0 72 16 271
2020 Financial management 39 36 13 7 5 0 1 75 12 192
2020 Procurement 33 50 4 4 4 4 0 87 9 25
2020 Real property 60 35 5 0 0 0 0 95 0 20
2020 Information management 47 30 20 3 0 0 0 77 3 27
2020 Information technology 36 40 11 8 5 0 0 77 13 173
2020 Internal audit 67 19 7 5 2 0 0 86 7 43
2020 Evaluation 41 28 18 5 9 0 0 68 14 22
2020 Data sciences 41 41 6 6 6 0 0 82 12 34
2020 Policy 39 35 10 11 5 0 0 74 16 382
2020 Project management 29 50 12 7 2 0 0 79 8 59
2020 Other services to the public 47 43 5 0 5 0 0 89 5 17
2020 None of the above 41 28 19 7 4 0 0 69 12 114
2019 Client contact centre 34 22 26 14 4 0 0 56 18 23
2019 Federal regulators 52 24 12 8 4 0 0 76 12 25
2019 Communications or public affairs 45 37 5 10 3 0 0 81 13 98
2019 Access to information and privacy 36 34 7 11 8 4 0 73 20 27
2019 Security 43 31 16 3 0 3 3 79 3 32
2019 Legal services 43 37 10 11 0 0 0 80 11 19
2019 Administration and operations 44 34 12 5 5 1 1 78 10 190
2019 Human resources 36 31 13 12 7 1 0 68 19 279
2019 Financial management 29 43 13 9 6 0 0 72 15 164
2019 Procurement 39 42 4 12 4 0 0 81 15 26
2019 Real property 50 38 4 8 0 0 0 88 8 24
2019 Information management 44 31 16 4 4 0 0 76 8 25
2019 Information technology 37 30 13 11 8 1 0 68 19 171
2019 Internal audit 47 28 12 10 0 0 2 77 10 49
2019 Evaluation 39 55 0 6 0 0 0 94 6 18
2019 Data sciences 34 34 8 19 3 3 0 70 22 38
2019 Policy 39 39 9 8 4 0 0 79 12 350
2019 Project management 25 44 14 9 7 0 0 69 17 55
2019 Other services to the public 47 31 9 4 9 0 0 78 13 22
2019 None of the above 41 34 12 9 4 0 1 76 12 104
2018 Client contact centre 27 41 10 15 7 0 0 68 22 19
2018 Federal regulators 57 25 9 8 0 0 0 82 8 12
2018 Communications or public affairs 39 31 17 9 4 0 0 70 13 73
2018 Access to information and privacy 24 35 20 6 14 0 0 59 20 16
2018 Security 42 26 27 6 0 0 0 68 6 15
2018 Legal services 38 42 0 20 0 0 0 80 20 11
2018 Administration and operations 33 33 18 10 5 1 0 67 15 152
2018 Human resources 34 37 10 9 8 1 0 72 18 215
2018 Financial management 27 33 19 12 9 0 0 59 21 141
2018 Procurement 32 37 12 6 13 0 0 69 19 16
2018 Real property 34 27 34 5 0 0 0 61 5 18
2018 Information management 41 32 9 14 4 0 0 73 18 22
2018 Information technology 28 39 15 9 8 1 0 67 18 103
2018 Internal audit 46 35 8 6 6 0 0 81 11 37
2018 Evaluation 63 31 0 0 6 0 0 94 6 17
2018 Data sciences 44 30 16 10 0 0 0 74 10 19
2018 Policy 37 37 9 10 7 1 0 75 17 317
2018 Project management 43 33 13 6 2 3 0 79 8 47
2018 None of the above 31 37 19 10 3 0 0 68 13 91
2017 Client contact centre 33 22 27 13 0 0 4 58 14 22
2017 Federal regulators 36 28 16 14 7 0 0 63 21 14
2017 Communications or public affairs 41 39 5 9 6 0 0 79 15 73
2017 Access to information and privacy 41 26 22 0 11 0 0 67 11 18
2017 Security 41 32 9 5 14 0 0 73 19 22
2017 Legal services 9 49 9 9 25 0 0 58 33 12
2017 Administration and operations 32 39 15 9 5 0 0 71 14 193
2017 Human resources 30 40 10 12 6 0 1 71 19 212
2017 Financial management 29 41 11 15 4 0 0 70 19 160
2017 Procurement 24 41 15 0 20 0 0 65 20 14
2017 Real property 37 51 0 12 0 0 0 88 12 16
2017 Information management 26 41 11 20 3 0 0 67 23 35
2017 Information technology 29 37 14 11 8 1 0 67 19 125
2017 Internal audit 43 30 16 3 8 0 0 73 11 36
2017 Evaluation 69 23 0 8 0 0 0 92 8 12
2017 Data sciences 19 37 15 22 7 0 0 55 30 27
2017 Policy 38 36 10 8 8 0 0 74 16 285
2017 Project management 26 43 9 15 6 0 0 70 21 65
2017 None of the above 40 31 9 13 7 0 0 71 20 109
2014 Client contact centre 28 29 9 26 9 0 0 57 35 11
2014 Federal regulators 55 27 4 4 9 0 0 82 14 22
2014 Communications or public affairs 27 41 12 18 2 0 0 68 20 81
2014 Access to information and privacy 17 42 15 0 26 0 0 59 26 19
2014 Security 31 29 23 8 9 0 0 60 17 35
2014 Legal services 34 27 17 11 11 0 0 60 22 18
2014 Administration and operations 33 34 14 13 5 0 0 68 19 214
2014 Human resources 30 37 14 13 6 0 0 66 19 262
2014 Financial management 33 31 14 14 8 0 0 64 22 194
2014 Procurement 29 26 0 24 20 0 0 56 44 28
2014 Real property 7 67 7 7 13 0 0 73 20 15
2014 Information management 33 25 26 11 5 0 0 58 16 63
2014 Information technology 28 38 17 10 8 0 0 66 18 114
2014 Internal audit 46 26 8 12 8 0 0 72 20 39
2014 Evaluation 37 42 16 5 0 0 0 79 5 19
2014 Other services to the public 44 34 0 7 15 0 0 78 22 14
2014 None of the above 32 33 15 13 7 1 0 65 20 240

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 26 13 13 6 0 0 69 19 31
2020 Federal regulators 48 41 8 4 0 0 0 88 4 23
2020 Communications or public affairs 33 43 6 16 2 0 0 76 18 101
2020 Access to information and privacy 44 48 3 3 3 0 0 92 5 32
2020 Security 38 29 24 5 5 0 0 66 10 21
2020 Legal services 43 41 8 8 0 0 0 84 8 15
2020 Administration and operations 42 39 8 8 4 0 0 81 11 193
2020 Human resources 35 43 8 10 4 0 0 79 13 267
2020 Financial management 45 39 8 5 3 0 1 84 8 191
2020 Procurement 53 35 4 4 4 0 0 88 8 25
2020 Real property 59 30 10 0 0 0 0 90 0 20
2020 Information management 32 43 12 11 4 0 0 74 14 27
2020 Information technology 38 34 12 10 7 0 0 71 17 173
2020 Internal audit 61 25 2 9 2 0 0 86 12 43
2020 Evaluation 46 32 0 14 9 0 0 77 23 22
2020 Data sciences 38 41 6 12 3 0 0 79 16 34
2020 Policy 30 43 12 11 3 0 0 74 14 381
2020 Project management 24 45 14 14 4 0 0 69 17 57
2020 Other services to the public 41 47 0 7 6 0 0 88 12 16
2020 None of the above 35 40 13 9 3 0 0 75 12 112
2019 Client contact centre 26 53 4 4 9 0 4 82 13 23
2019 Federal regulators 32 40 8 12 8 0 0 72 20 25
2019 Communications or public affairs 28 46 9 11 5 0 0 75 16 98
2019 Access to information and privacy 45 29 7 15 4 0 0 74 19 27
2019 Security 44 25 16 10 3 0 3 71 13 32
2019 Legal services 39 39 16 6 0 0 0 78 6 18
2019 Administration and operations 34 42 11 9 3 1 0 76 12 188
2019 Human resources 34 36 7 16 6 0 0 71 23 279
2019 Financial management 34 39 10 12 5 0 0 73 17 163
2019 Procurement 31 46 4 15 4 0 0 77 19 26
2019 Real property 59 32 0 4 4 0 0 92 8 24
2019 Information management 41 40 8 12 0 0 0 80 12 25
2019 Information technology 26 40 9 16 8 0 0 66 25 170
2019 Internal audit 35 45 6 12 2 0 0 80 14 49
2019 Evaluation 44 22 11 22 0 0 0 67 22 18
2019 Data sciences 24 34 10 16 15 0 0 58 32 38
2019 Policy 35 40 10 11 4 0 0 75 15 350
2019 Project management 31 41 8 17 4 0 0 72 20 54
2019 Other services to the public 51 27 9 4 4 4 0 81 9 22
2019 None of the above 43 31 13 10 2 0 1 75 12 104
2018 Client contact centre 22 51 0 21 7 0 0 73 27 19
2018 Federal regulators 36 55 9 0 0 0 0 91 0 11
2018 Communications or public affairs 32 41 7 14 6 0 0 73 20 74
2018 Access to information and privacy 23 38 6 20 13 0 0 61 33 17
2018 Security 27 46 21 6 0 0 0 74 6 15
2018 Legal services 39 50 11 0 0 0 0 89 0 11
2018 Administration and operations 29 38 16 12 5 0 0 67 17 152
2018 Human resources 30 43 10 11 5 0 0 73 17 217
2018 Financial management 36 32 18 11 3 0 0 67 14 140
2018 Procurement 38 31 12 12 6 0 0 69 19 16
2018 Real property 27 38 11 18 6 0 0 65 24 18
2018 Information management 32 42 9 13 5 0 0 73 18 22
2018 Information technology 26 37 14 14 9 0 0 63 23 103
2018 Internal audit 40 45 6 3 6 0 0 86 8 37
2018 Evaluation 39 37 13 6 6 0 0 76 12 17
2018 Data sciences 44 40 11 5 0 0 0 84 5 19
2018 Policy 29 43 14 8 6 0 0 73 14 315
2018 Project management 33 31 17 17 2 0 0 64 19 47
2018 None of the above 28 36 15 13 9 0 0 64 21 92
2017 Client contact centre 30 43 18 9 0 0 0 73 9 22
2017 Federal regulators 43 43 7 7 0 0 0 86 7 14
2017 Communications or public affairs 28 38 17 11 5 0 0 66 17 73
2017 Access to information and privacy 36 42 11 0 11 0 0 78 11 18
2017 Security 36 32 14 10 9 0 0 68 19 22
2017 Legal services 25 25 17 17 16 0 0 50 33 12
2017 Administration and operations 31 45 11 9 4 0 0 76 13 192
2017 Human resources 28 38 14 12 8 0 0 66 20 212
2017 Financial management 29 43 9 14 4 0 0 72 19 160
2017 Procurement 14 67 13 6 0 0 0 81 6 14
2017 Real property 31 44 19 0 0 0 6 80 0 16
2017 Information management 20 29 20 25 6 0 0 49 31 35
2017 Information technology 29 32 18 12 9 0 0 61 22 124
2017 Internal audit 41 43 5 5 6 0 0 84 11 36
2017 Evaluation 54 38 0 8 0 0 0 92 8 12
2017 Data sciences 15 26 26 30 4 0 0 40 33 27
2017 Policy 27 42 12 12 7 0 0 69 19 285
2017 Project management 20 41 21 16 1 0 0 62 18 64
2017 None of the above 39 30 14 11 5 0 1 69 17 108

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 60 31 9 0 0 0 0 91 0 31
2020 Federal regulators 46 33 8 0 13 0 0 79 13 23
2020 Communications or public affairs 57 22 6 8 7 1 0 79 15 101
2020 Access to information and privacy 62 27 9 3 0 0 0 89 3 31
2020 Security 56 15 0 19 9 0 0 71 29 21
2020 Legal services 61 17 14 0 0 8 0 85 0 15
2020 Administration and operations 58 27 8 5 3 0 0 85 7 193
2020 Human resources 51 30 8 7 2 1 0 82 10 270
2020 Financial management 51 34 8 4 3 0 0 85 7 193
2020 Procurement 72 16 8 0 4 0 0 88 4 25
2020 Real property 59 30 5 5 0 0 0 90 5 20
2020 Information management 50 35 12 4 0 0 0 85 4 27
2020 Information technology 49 25 10 9 6 1 1 75 15 173
2020 Internal audit 67 23 2 2 2 0 2 93 5 43
2020 Evaluation 45 33 0 5 13 0 5 81 19 22
2020 Data sciences 32 39 20 9 0 0 0 71 9 35
2020 Policy 48 31 7 10 4 0 0 79 14 381
2020 Project management 41 37 10 5 5 0 2 80 10 59
2020 Other services to the public 60 24 5 0 5 0 5 89 6 17
2020 None of the above 42 37 10 6 5 0 0 79 11 114
2019 Client contact centre 39 17 40 0 0 4 0 58 0 23
2019 Federal regulators 60 16 11 8 4 0 0 76 12 25
2019 Communications or public affairs 46 36 5 6 6 0 1 83 12 98
2019 Access to information and privacy 59 25 16 0 0 0 0 84 0 27
2019 Security 50 25 7 13 3 0 3 77 16 32
2019 Legal services 61 17 17 0 0 6 0 82 0 18
2019 Administration and operations 56 26 10 3 4 1 0 83 7 191
2019 Human resources 48 22 11 12 6 1 1 71 18 280
2019 Financial management 45 32 13 3 4 2 1 79 8 164
2019 Procurement 58 30 4 0 8 0 0 88 8 26
2019 Real property 58 38 0 0 4 0 0 96 4 24
2019 Information management 65 20 8 4 0 4 0 88 4 25
2019 Information technology 42 26 12 8 8 2 2 71 16 169
2019 Internal audit 57 27 8 6 2 0 0 84 8 49
2019 Evaluation 56 22 6 17 0 0 0 78 17 18
2019 Data sciences 29 34 8 15 10 3 0 65 27 38
2019 Policy 44 34 10 8 4 0 0 78 12 349
2019 Project management 35 43 7 5 9 0 0 78 15 54
2019 Other services to the public 56 17 17 9 0 0 0 74 9 22
2019 None of the above 49 27 10 9 5 0 0 75 14 105
2018 Client contact centre 38 30 15 5 12 0 0 68 17 19
2018 Federal regulators 66 0 9 16 8 0 0 66 25 12
2018 Communications or public affairs 37 36 11 13 3 0 0 74 15 74
2018 Access to information and privacy 33 34 21 6 6 0 0 67 12 17
2018 Security 44 23 32 0 0 0 0 68 0 15
2018 Legal services 46 34 0 11 0 0 9 88 12 11
2018 Administration and operations 41 34 11 6 5 1 1 77 12 151
2018 Human resources 47 28 14 6 4 0 0 76 10 212
2018 Financial management 41 34 14 8 3 0 1 75 11 141
2018 Procurement 56 18 19 0 6 0 0 75 6 16
2018 Real property 33 27 5 35 0 0 0 60 35 15
2018 Information management 64 18 9 4 5 0 0 82 9 22
2018 Information technology 44 26 12 9 7 2 0 71 16 101
2018 Internal audit 43 30 13 11 0 3 0 75 11 37
2018 Evaluation 52 25 6 12 0 6 0 82 12 17
2018 Data sciences 34 49 5 12 0 0 0 83 12 18
2018 Policy 42 34 8 9 5 2 0 78 14 313
2018 Project management 51 29 5 9 4 3 0 82 13 46
2018 None of the above 45 30 12 8 5 0 0 76 13 90
2017 Client contact centre 34 34 19 13 0 0 0 68 13 22
2017 Federal regulators 50 29 7 7 7 0 0 79 14 14
2017 Communications or public affairs 48 29 7 14 0 0 1 79 14 73
2017 Access to information and privacy 46 27 0 17 11 0 0 73 27 18
2017 Security 45 37 9 0 9 0 0 82 9 22
2017 Legal services 17 17 42 16 8 0 0 34 25 12
2017 Administration and operations 44 38 12 4 3 0 0 82 7 193
2017 Human resources 42 34 10 9 4 1 0 77 13 212
2017 Financial management 41 36 13 5 4 0 0 77 10 163
2017 Procurement 35 35 6 6 18 0 0 70 24 14
2017 Real property 43 45 0 0 12 0 0 88 12 16
2017 Information management 40 39 7 9 3 3 0 82 12 35
2017 Information technology 39 29 14 8 8 2 0 70 16 124
2017 Internal audit 47 42 3 5 3 0 0 89 8 36
2017 Evaluation 69 23 0 8 0 0 0 92 8 12
2017 Data sciences 37 29 15 11 4 0 4 69 16 27
2017 Policy 43 30 11 9 6 0 0 74 15 285
2017 Project management 49 29 6 10 6 0 0 78 16 66
2017 None of the above 47 31 8 12 3 0 0 77 14 109
2014 Client contact centre 28 28 36 9 0 0 0 56 9 11
2014 Federal regulators 59 23 4 9 5 0 0 82 14 22
2014 Communications or public affairs 39 40 4 11 5 0 1 80 16 81
2014 Access to information and privacy 44 30 9 6 10 0 0 75 16 19
2014 Security 32 48 12 8 0 0 0 80 8 35
2014 Legal services 28 32 18 22 0 0 0 61 22 18
2014 Administration and operations 45 29 10 10 4 1 1 75 14 214
2014 Human resources 41 34 8 11 5 0 2 76 16 262
2014 Financial management 41 32 12 9 5 1 1 74 14 194
2014 Procurement 31 31 11 14 13 0 0 62 27 28
2014 Real property 47 33 7 13 0 0 0 80 13 15
2014 Information management 45 38 3 11 3 0 0 82 14 63
2014 Information technology 40 28 16 9 7 0 0 68 16 114
2014 Internal audit 58 35 0 3 0 3 2 97 3 38
2014 Evaluation 37 43 16 5 0 0 0 79 5 19
2014 Other services to the public 73 20 7 0 0 0 0 93 0 14
2014 None of the above 38 35 12 8 7 0 1 73 15 241

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 26 12 16 6 0 0 66 22 31
2020 Federal regulators 25 33 31 8 4 0 0 57 12 23
2020 Communications or public affairs 42 36 9 9 2 0 2 79 11 102
2020 Access to information and privacy 31 40 25 0 3 0 0 71 3 32
2020 Security 24 27 24 14 10 0 0 51 25 21
2020 Legal services 31 45 0 8 16 0 0 76 24 15
2020 Administration and operations 36 36 13 10 3 0 1 73 14 194
2020 Human resources 31 40 10 13 4 0 1 73 17 269
2020 Financial management 42 37 11 7 2 0 2 80 8 191
2020 Procurement 44 32 8 12 0 4 0 79 13 25
2020 Real property 30 50 16 5 0 0 0 80 5 20
2020 Information management 50 32 7 7 4 0 0 82 11 27
2020 Information technology 32 39 13 11 4 0 1 71 15 173
2020 Internal audit 54 39 0 5 2 0 0 93 7 43
2020 Evaluation 51 31 5 14 0 0 0 82 14 22
2020 Data sciences 18 40 22 15 6 0 0 58 20 35
2020 Policy 26 39 15 15 4 0 1 65 19 379
2020 Project management 27 37 17 16 2 0 1 64 18 59
2020 Other services to the public 51 28 10 5 5 0 0 79 11 17
2020 None of the above 29 32 21 9 7 0 2 63 16 113
2019 Client contact centre 30 35 17 13 4 0 0 65 17 23
2019 Federal regulators 28 48 4 8 12 0 0 76 20 25
2019 Communications or public affairs 39 39 12 9 1 0 0 77 10 96
2019 Access to information and privacy 46 32 15 8 0 0 0 78 8 27
2019 Security 22 53 6 13 0 3 3 80 14 32
2019 Legal services 32 31 11 16 10 0 0 63 26 19
2019 Administration and operations 38 41 9 6 5 0 1 80 12 191
2019 Human resources 37 30 11 11 7 0 2 69 19 281
2019 Financial management 33 47 7 10 3 0 0 80 13 163
2019 Procurement 39 26 8 19 8 0 0 65 27 26
2019 Real property 40 52 5 0 0 0 4 95 0 23
2019 Information management 37 32 19 12 0 0 0 69 12 25
2019 Information technology 25 41 13 14 6 1 1 67 20 170
2019 Internal audit 46 33 12 6 0 0 2 81 6 48
2019 Evaluation 44 33 6 17 0 0 0 77 17 18
2019 Data sciences 19 50 8 16 3 3 3 73 19 38
2019 Policy 26 42 16 11 2 1 2 70 13 346
2019 Project management 26 37 10 19 7 0 2 64 26 54
2019 Other services to the public 37 41 13 9 0 0 0 77 9 22
2019 None of the above 31 36 14 13 4 1 2 69 17 104
2018 Client contact centre 22 31 26 15 7 0 0 52 22 19
2018 Federal regulators 42 50 8 0 0 0 0 92 0 12
2018 Communications or public affairs 26 52 8 8 4 2 0 80 12 74
2018 Access to information and privacy 23 33 21 17 6 0 0 57 23 17
2018 Security 0 88 0 12 0 0 0 88 12 15
2018 Legal services 29 71 0 0 0 0 0 100 0 11
2018 Administration and operations 27 43 16 9 4 0 1 71 13 153
2018 Human resources 27 42 12 15 4 0 1 69 19 216
2018 Financial management 29 38 14 13 5 0 0 67 19 142
2018 Procurement 7 43 6 25 6 6 6 57 36 16
2018 Real property 27 34 16 12 6 0 4 64 19 18
2018 Information management 24 43 8 9 13 0 4 69 23 22
2018 Information technology 21 41 16 17 3 1 1 63 21 104
2018 Internal audit 54 35 3 8 0 0 0 89 8 37
2018 Evaluation 46 43 0 0 6 0 6 94 6 17
2018 Data sciences 34 56 5 5 0 0 0 90 5 19
2018 Policy 24 45 11 14 4 1 1 71 18 314
2018 Project management 35 32 8 18 4 3 0 69 23 47
2018 None of the above 27 41 18 6 6 0 2 69 13 92
2017 Client contact centre 22 42 17 19 0 0 0 65 19 22
2017 Federal regulators 43 28 0 23 7 0 0 70 30 14
2017 Communications or public affairs 35 37 9 11 8 0 0 72 19 73
2017 Access to information and privacy 20 37 16 11 10 5 0 60 23 18
2017 Security 22 32 13 19 14 0 0 54 33 22
2017 Legal services 0 33 0 51 17 0 0 33 67 12
2017 Administration and operations 36 44 10 9 2 0 1 80 10 193
2017 Human resources 27 45 9 15 3 0 2 73 18 212
2017 Financial management 40 38 11 8 3 0 0 78 11 163
2017 Procurement 27 28 15 25 6 0 0 54 31 14
2017 Real property 42 51 7 0 0 0 0 93 0 16
2017 Information management 8 49 9 19 14 0 0 58 34 35
2017 Information technology 24 39 13 14 9 2 0 64 23 125
2017 Internal audit 49 32 8 5 3 0 3 83 8 36
2017 Evaluation 40 38 7 15 0 0 0 77 15 12
2017 Data sciences 7 50 20 11 4 4 4 62 16 26
2017 Policy 25 40 13 15 5 0 1 65 21 284
2017 Project management 18 40 22 10 9 0 1 58 19 66
2017 None of the above 26 34 20 14 4 1 1 61 18 109
2014 Client contact centre 28 45 9 18 0 0 0 73 18 11
2014 Federal regulators 55 27 14 4 0 0 0 82 4 22
2014 Communications or public affairs 35 36 18 8 4 0 0 70 11 80
2014 Access to information and privacy 33 31 6 5 26 0 0 63 31 19
2014 Security 32 28 9 19 11 0 0 61 31 35
2014 Legal services 34 32 23 5 6 0 0 66 11 18
2014 Administration and operations 32 37 11 14 5 0 0 70 19 213
2014 Human resources 37 35 12 9 4 0 2 74 13 261
2014 Financial management 36 39 11 12 2 0 0 75 15 194
2014 Procurement 29 34 11 22 3 0 0 63 26 27
2014 Real property 28 27 13 20 12 0 0 54 33 15
2014 Information management 35 25 19 14 2 0 5 63 16 63
2014 Information technology 17 43 15 15 10 0 0 60 24 114
2014 Internal audit 58 32 5 5 0 0 0 90 5 39
2014 Evaluation 26 42 21 5 5 0 0 68 10 19
2014 Other services to the public 23 50 14 14 0 0 0 72 14 14
2014 None of the above 29 36 14 15 5 0 1 65 20 241

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 64 16 16 3 0 0 0 81 3 31
2020 Federal regulators 51 20 8 8 8 4 0 74 18 23
2020 Communications or public affairs 63 20 5 4 4 3 2 87 8 102
2020 Access to information and privacy 71 14 15 0 0 0 0 85 0 32
2020 Security 52 15 10 15 9 0 0 66 24 21
2020 Legal services 67 19 14 0 0 0 0 86 0 15
2020 Administration and operations 66 17 9 3 4 1 1 84 7 194
2020 Human resources 52 25 13 5 3 2 0 79 8 268
2020 Financial management 54 23 12 6 1 2 2 80 8 193
2020 Procurement 80 4 8 0 4 0 4 87 4 25
2020 Real property 70 25 5 0 0 0 0 95 0 20
2020 Information management 61 7 15 11 0 0 5 72 12 27
2020 Information technology 56 18 11 3 7 2 2 78 11 173
2020 Internal audit 70 24 2 5 0 0 0 93 5 43
2020 Evaluation 49 19 14 0 14 0 5 72 14 22
2020 Data sciences 41 20 33 6 0 0 0 61 6 34
2020 Policy 57 22 9 6 3 3 1 82 9 380
2020 Project management 51 19 14 7 2 5 2 75 9 59
2020 Other services to the public 65 12 5 8 5 0 5 81 14 17
2020 None of the above 54 28 9 5 4 1 0 82 9 113

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 32 16 6 3 3 0 74 9 31
2020 Federal regulators 38 37 8 12 4 0 0 75 16 23
2020 Communications or public affairs 33 38 16 7 4 2 0 73 11 103
2020 Access to information and privacy 39 29 18 11 3 0 0 68 14 31
2020 Security 24 14 25 23 9 5 0 39 34 21
2020 Legal services 43 46 0 6 0 6 0 94 6 15
2020 Administration and operations 40 34 11 9 4 2 1 75 13 194
2020 Human resources 28 34 16 9 8 4 0 65 18 271
2020 Financial management 42 32 14 4 5 3 0 77 9 192
2020 Procurement 49 30 4 4 4 8 0 86 9 24
2020 Real property 40 41 9 5 0 5 0 85 5 20
2020 Information management 35 33 11 14 0 4 4 73 15 27
2020 Information technology 27 32 19 12 6 3 1 61 19 173
2020 Internal audit 51 40 7 2 0 0 0 91 2 43
2020 Evaluation 24 38 19 5 14 0 0 62 19 21
2020 Data sciences 19 19 26 28 3 6 0 40 33 35
2020 Policy 27 37 16 9 6 4 1 66 16 382
2020 Project management 23 38 21 7 3 7 0 66 11 59
2020 Other services to the public 30 39 12 5 8 6 0 74 14 17
2020 None of the above 29 35 12 15 6 3 0 66 21 114
2019 Client contact centre 26 35 22 13 4 0 0 61 17 23
2019 Federal regulators 32 28 16 4 12 8 0 65 18 25
2019 Communications or public affairs 40 25 13 11 7 3 0 67 19 97
2019 Access to information and privacy 30 43 20 4 4 0 0 72 8 26
2019 Security 50 22 13 3 6 3 3 76 10 32
2019 Legal services 38 36 15 5 0 5 0 78 6 19
2019 Administration and operations 44 27 11 8 5 5 0 74 14 191
2019 Human resources 25 36 15 11 10 3 0 63 22 276
2019 Financial management 30 38 13 8 7 3 1 71 15 162
2019 Procurement 39 27 8 8 16 4 0 68 24 26
2019 Real property 46 38 12 4 0 0 0 84 4 24
2019 Information management 50 16 13 17 4 0 0 67 21 24
2019 Information technology 25 32 18 9 10 5 0 61 20 170
2019 Internal audit 33 38 10 14 4 0 0 71 18 49
2019 Evaluation 51 32 6 11 0 0 0 83 11 18
2019 Data sciences 25 28 13 13 8 13 0 62 24 39
2019 Policy 31 37 15 8 6 3 0 70 15 349
2019 Project management 15 39 21 16 7 2 0 55 24 55
2019 Other services to the public 42 36 9 4 0 9 0 85 5 22
2019 None of the above 30 22 25 14 6 3 0 54 21 105
2018 Client contact centre 22 32 30 5 12 0 0 53 17 19
2018 Federal regulators 25 50 8 0 16 0 0 75 16 12
2018 Communications or public affairs 27 33 19 11 8 0 2 61 19 74
2018 Access to information and privacy 28 22 19 17 13 0 0 51 30 17
2018 Security 38 31 5 20 6 0 0 69 26 14
2018 Legal services 56 25 20 0 0 0 0 80 0 11
2018 Administration and operations 34 34 13 10 8 1 1 69 18 152
2018 Human resources 31 33 14 13 7 3 0 66 20 215
2018 Financial management 27 38 15 11 7 1 1 67 18 141
2018 Procurement 20 20 20 6 27 6 0 43 35 15
2018 Real property 44 23 21 6 6 0 0 67 12 18
2018 Information management 33 28 14 9 8 5 4 67 18 22
2018 Information technology 20 37 15 18 8 2 0 58 27 103
2018 Internal audit 33 33 16 11 3 4 0 68 15 37
2018 Evaluation 23 42 13 6 6 11 0 73 12 17
2018 Data sciences 46 17 16 10 10 0 0 63 21 18
2018 Policy 29 36 12 11 7 5 0 69 19 313
2018 Project management 22 43 17 12 2 3 0 68 15 47
2018 None of the above 26 34 17 14 4 5 0 63 19 92
2017 Client contact centre 21 58 13 4 5 0 0 79 9 22
2017 Federal regulators 35 21 16 7 21 0 0 56 28 14
2017 Communications or public affairs 28 36 13 10 5 7 1 69 17 73
2017 Access to information and privacy 30 27 16 11 10 5 0 60 23 18
2017 Security 27 27 13 19 14 0 0 54 33 22
2017 Legal services 9 41 0 25 16 9 0 54 46 12
2017 Administration and operations 38 37 12 8 3 2 0 77 11 193
2017 Human resources 22 40 18 13 5 2 0 63 19 212
2017 Financial management 36 39 12 7 5 1 0 76 12 162
2017 Procurement 14 16 8 36 13 12 0 35 56 13
2017 Real property 23 77 0 0 0 0 0 100 0 16
2017 Information management 17 31 25 21 5 0 0 48 26 35
2017 Information technology 22 35 15 17 9 3 0 58 27 125
2017 Internal audit 49 27 11 3 6 4 0 80 9 36
2017 Evaluation 54 31 7 0 0 8 0 92 0 12
2017 Data sciences 22 41 4 26 0 8 0 68 28 27
2017 Policy 30 33 11 14 7 5 1 66 22 284
2017 Project management 31 36 14 8 9 3 0 69 17 64
2017 None of the above 34 35 5 12 9 5 0 72 22 109
2014 Client contact centre 17 47 17 10 0 9 0 70 11 11
2014 Federal regulators 54 27 9 4 5 0 0 82 9 22
2014 Communications or public affairs 29 38 15 11 4 2 1 69 15 81
2014 Access to information and privacy 22 42 10 10 16 0 0 63 26 19
2014 Security 29 28 2 17 21 3 0 59 39 35
2014 Legal services 11 21 34 6 22 0 7 35 29 18
2014 Administration and operations 33 33 17 10 5 1 0 67 16 213
2014 Human resources 26 34 16 15 3 4 1 64 19 262
2014 Financial management 29 41 12 11 5 1 0 71 17 194
2014 Procurement 32 18 8 10 21 10 0 56 35 28
2014 Real property 21 34 13 13 12 7 0 59 27 15
2014 Information management 28 31 21 9 2 6 2 65 12 63
2014 Information technology 14 37 17 18 9 4 0 53 28 114
2014 Internal audit 52 28 10 5 5 0 0 80 10 39
2014 Evaluation 42 32 11 16 0 0 0 73 16 19
2014 Other services to the public 7 43 13 38 0 0 0 49 38 14
2014 None of the above 22 32 16 17 8 5 1 57 26 241

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 22 15 17 7 0 0 61 24 31
2020 Federal regulators 22 45 4 16 8 4 0 70 25 23
2020 Communications or public affairs 27 29 13 15 10 5 1 60 27 103
2020 Access to information and privacy 32 39 9 9 5 6 0 76 15 31
2020 Security 23 29 24 19 5 0 0 52 24 21
2020 Legal services 18 30 19 19 8 6 0 50 29 15
2020 Administration and operations 32 29 15 15 6 2 2 64 21 194
2020 Human resources 27 29 13 13 13 3 1 59 27 271
2020 Financial management 34 31 14 9 8 3 2 68 17 192
2020 Procurement 28 29 20 4 12 4 4 61 17 25
2020 Real property 30 36 24 10 0 0 0 66 10 20
2020 Information management 34 25 18 11 0 7 5 67 12 27
2020 Information technology 22 31 14 18 13 2 1 54 31 173
2020 Internal audit 46 26 14 10 5 0 0 72 14 43
2020 Evaluation 31 19 9 14 14 9 5 58 32 22
2020 Data sciences 14 35 14 29 5 3 0 50 35 35
2020 Policy 26 28 14 14 11 2 4 58 27 383
2020 Project management 20 31 18 13 9 7 2 56 24 58
2020 Other services to the public 48 21 5 12 8 0 5 74 21 17
2020 None of the above 21 32 12 12 12 5 6 59 27 114
2019 Client contact centre 26 30 13 9 9 9 4 65 20 23
2019 Federal regulators 36 36 4 12 4 8 0 78 17 25
2019 Communications or public affairs 31 24 12 23 8 3 0 56 32 98
2019 Access to information and privacy 29 29 16 11 4 7 3 65 17 27
2019 Security 31 25 16 16 6 0 6 60 24 32
2019 Legal services 28 28 17 5 11 6 6 63 18 18
2019 Administration and operations 37 29 12 11 8 2 1 68 19 191
2019 Human resources 22 30 12 15 14 4 2 56 31 281
2019 Financial management 23 33 17 12 8 4 3 60 22 164
2019 Procurement 39 11 12 15 16 8 0 54 33 26
2019 Real property 41 22 8 12 8 0 9 69 22 24
2019 Information management 36 20 16 16 12 0 0 56 28 25
2019 Information technology 26 28 14 13 15 3 1 57 29 171
2019 Internal audit 25 33 10 13 10 2 6 63 25 48
2019 Evaluation 23 32 11 11 11 11 0 62 25 18
2019 Data sciences 23 31 5 18 13 8 3 60 34 39
2019 Policy 29 30 11 13 8 4 4 64 24 350
2019 Project management 14 33 13 25 7 4 4 51 35 55
2019 Other services to the public 32 31 4 14 9 9 0 70 25 22
2019 None of the above 24 27 20 13 10 4 3 54 24 105
2018 Client contact centre 32 10 20 10 17 5 5 48 30 19
2018 Federal regulators 16 43 16 8 16 0 0 59 25 12
2018 Communications or public affairs 18 36 16 9 17 1 3 56 28 72
2018 Access to information and privacy 23 33 0 17 21 0 6 60 40 17
2018 Security 22 29 13 13 11 12 0 57 28 15
2018 Legal services 39 17 18 17 9 0 0 56 26 11
2018 Administration and operations 27 31 12 12 15 1 1 59 28 152
2018 Human resources 26 29 15 15 9 2 2 58 26 211
2018 Financial management 22 32 17 13 12 2 2 56 26 139
2018 Procurement 19 38 0 6 25 12 0 65 35 16
2018 Real property 16 23 17 17 22 5 0 41 41 18
2018 Information management 36 14 23 19 8 0 0 50 27 22
2018 Information technology 22 26 14 19 16 3 1 49 36 103
2018 Internal audit 35 33 9 8 11 3 2 71 20 37
2018 Evaluation 29 36 13 6 6 11 0 73 12 17
2018 Data sciences 18 39 22 10 10 0 0 57 21 18
2018 Policy 32 28 12 12 13 3 1 62 25 314
2018 Project management 30 38 13 8 8 3 0 69 17 47
2018 None of the above 24 23 19 20 12 2 0 48 32 91
2017 Client contact centre 22 36 9 18 10 4 0 60 30 21
2017 Federal regulators 28 14 15 14 21 9 0 46 38 14
2017 Communications or public affairs 22 22 6 24 17 8 3 49 45 73
2017 Access to information and privacy 25 11 21 27 6 5 5 40 36 18
2017 Security 45 17 5 14 19 0 0 63 33 22
2017 Legal services 25 0 8 8 42 17 0 30 60 12
2017 Administration and operations 27 33 15 12 9 3 1 63 22 193
2017 Human resources 18 29 19 15 14 3 2 49 30 210
2017 Financial management 32 30 13 13 9 1 2 64 23 163
2017 Procurement 15 21 0 21 32 11 0 40 60 14
2017 Real property 24 58 12 6 0 0 0 82 6 16
2017 Information management 14 28 12 11 29 6 0 45 43 35
2017 Information technology 20 22 17 21 17 2 1 43 39 125
2017 Internal audit 30 22 13 16 14 4 0 55 31 36
2017 Evaluation 37 32 8 0 0 7 16 90 0 12
2017 Data sciences 11 26 11 34 15 4 0 38 50 27
2017 Policy 27 26 11 13 14 5 4 58 30 283
2017 Project management 18 24 26 20 9 2 1 44 30 65
2017 None of the above 27 28 10 16 15 3 2 57 32 108
2014 Client contact centre 9 28 27 10 26 0 0 37 37 11
2014 Federal regulators 14 36 14 18 9 5 5 55 30 22
2014 Communications or public affairs 23 18 8 32 15 1 2 43 48 81
2014 Access to information and privacy 0 35 16 16 22 0 12 39 43 19
2014 Security 24 25 9 8 29 0 5 51 40 35
2014 Legal services 6 11 18 12 44 5 5 18 62 18
2014 Administration and operations 21 26 19 16 13 1 4 49 30 214
2014 Human resources 19 31 15 17 13 3 3 53 31 262
2014 Financial management 23 26 13 15 17 2 4 52 34 194
2014 Procurement 15 26 8 20 27 4 0 42 50 28
2014 Real property 20 14 13 20 25 7 0 37 49 15
2014 Information management 23 26 11 14 13 9 3 56 31 63
2014 Information technology 13 29 11 24 21 0 2 43 46 114
2014 Internal audit 28 21 18 12 13 2 5 53 28 39
2014 Evaluation 26 32 16 16 10 0 0 58 26 19
2014 Other services to the public 15 42 7 20 14 0 0 58 35 14
2014 None of the above 18 21 13 21 17 5 4 43 42 241

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 68 12 9 0 4 0 7 86 5 31
2020 Federal regulators 48 16 8 12 12 0 4 66 25 23
2020 Communications or public affairs 50 15 16 11 5 1 3 67 16 102
2020 Access to information and privacy 52 33 12 3 0 0 0 85 3 31
2020 Security 53 27 19 0 0 0 0 81 0 21
2020 Legal services 45 25 14 8 8 0 0 70 16 15
2020 Administration and operations 56 19 11 4 5 1 5 79 9 194
2020 Human resources 50 24 11 8 5 0 3 76 13 271
2020 Financial management 50 25 12 7 4 0 3 77 10 193
2020 Procurement 60 16 12 8 0 4 0 80 8 25
2020 Real property 44 35 15 0 5 0 0 80 5 20
2020 Information management 59 20 10 7 4 0 0 79 11 27
2020 Information technology 52 27 11 4 2 0 3 82 7 173
2020 Internal audit 51 24 14 7 2 2 0 77 9 43
2020 Evaluation 59 19 14 5 0 0 5 81 5 22
2020 Data sciences 44 19 20 6 9 0 3 65 15 35
2020 Policy 41 21 21 8 7 0 2 63 15 383
2020 Project management 47 24 12 13 0 0 4 74 13 59
2020 Other services to the public 45 17 6 10 8 8 6 72 20 17
2020 None of the above 42 20 18 9 7 2 2 65 17 113
2019 Client contact centre 66 13 4 4 4 0 9 86 10 23
2019 Federal regulators 48 25 11 8 4 0 4 76 12 25
2019 Communications or public affairs 61 20 7 4 4 1 2 84 9 98
2019 Access to information and privacy 62 19 7 8 0 4 0 84 8 27
2019 Security 56 19 3 7 3 3 9 85 11 32
2019 Legal services 55 23 6 0 10 0 6 83 11 18
2019 Administration and operations 56 21 9 4 4 1 4 81 9 190
2019 Human resources 52 23 10 8 4 0 4 77 12 277
2019 Financial management 50 20 15 6 5 1 2 73 12 164
2019 Procurement 54 19 12 8 4 0 4 76 12 26
2019 Real property 50 30 16 4 0 0 0 80 4 24
2019 Information management 68 13 12 4 4 0 0 80 8 25
2019 Information technology 60 21 9 4 3 0 3 83 7 170
2019 Internal audit 47 28 9 4 6 0 6 80 11 49
2019 Evaluation 61 12 16 6 6 0 0 73 11 18
2019 Data sciences 48 24 12 8 5 0 3 74 13 39
2019 Policy 45 27 16 5 3 1 3 75 8 350
2019 Project management 41 29 16 6 2 0 6 74 8 54
2019 Other services to the public 45 31 14 5 0 0 5 80 5 22
2019 None of the above 54 23 12 3 3 0 5 81 6 104

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 25 16 0 4 0 4 80 4 31
2020 Federal regulators 43 28 21 0 8 0 0 71 8 23
2020 Communications or public affairs 58 22 12 2 2 1 3 83 4 103
2020 Access to information and privacy 46 30 18 6 0 0 0 76 6 31
2020 Security 43 24 28 5 0 0 0 67 5 21
2020 Legal services 43 44 14 0 0 0 0 86 0 15
2020 Administration and operations 55 20 11 8 1 2 4 80 9 194
2020 Human resources 54 18 13 7 5 1 2 75 12 271
2020 Financial management 57 24 8 5 3 1 2 84 8 193
2020 Procurement 55 25 8 4 0 8 0 87 4 25
2020 Real property 56 35 5 5 0 0 0 90 5 20
2020 Information management 64 25 4 3 4 0 0 89 7 27
2020 Information technology 49 23 16 5 5 1 2 74 10 173
2020 Internal audit 70 12 7 12 0 0 0 81 12 43
2020 Evaluation 49 23 13 10 0 0 5 76 10 22
2020 Data sciences 37 26 20 11 0 3 3 66 12 34
2020 Policy 49 22 14 8 5 1 2 73 13 383
2020 Project management 44 21 20 7 3 0 5 68 11 58
2020 Other services to the public 53 10 17 0 13 0 6 68 14 17
2020 None of the above 51 19 13 7 5 2 3 74 13 114
2019 Client contact centre 52 26 4 9 4 0 4 82 13 23
2019 Federal regulators 57 15 12 4 8 0 4 75 12 25
2019 Communications or public affairs 58 25 7 3 2 3 2 87 5 98
2019 Access to information and privacy 55 38 8 0 0 0 0 92 0 26
2019 Security 46 22 20 3 3 0 6 72 7 32
2019 Legal services 58 11 22 4 0 5 0 72 5 19
2019 Administration and operations 60 18 11 3 2 0 5 82 6 189
2019 Human resources 55 20 10 4 5 2 4 79 10 276
2019 Financial management 65 19 10 1 2 1 2 86 3 163
2019 Procurement 44 28 20 4 4 0 0 72 8 25
2019 Real property 76 16 8 0 0 0 0 92 0 24
2019 Information management 65 12 8 12 0 0 4 80 12 25
2019 Information technology 53 22 14 5 4 1 2 77 9 169
2019 Internal audit 67 8 15 2 0 2 6 82 2 48
2019 Evaluation 62 21 6 11 0 0 0 83 11 18
2019 Data sciences 33 26 20 13 3 3 3 63 16 39
2019 Policy 55 25 12 3 1 1 3 83 5 349
2019 Project management 56 18 15 5 2 0 4 77 7 55
2019 Other services to the public 59 27 10 0 0 0 5 90 0 22
2019 None of the above 52 21 13 9 1 1 3 76 10 103

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 85 3 9 0 0 3 0 91 0 31
2020 Federal regulators 84 4 8 0 0 4 0 92 0 23
2020 Communications or public affairs 77 8 1 3 3 3 5 93 6 103
2020 Access to information and privacy 94 3 0 0 0 3 0 100 0 31
2020 Security 80 10 5 0 5 0 0 91 5 21
2020 Legal services 84 0 8 0 8 0 0 84 8 15
2020 Administration and operations 81 6 3 0 1 4 5 95 1 193
2020 Human resources 78 8 3 2 3 3 4 91 5 269
2020 Financial management 82 6 4 2 2 1 3 92 4 192
2020 Procurement 80 0 12 0 4 4 0 83 4 25
2020 Real property 95 0 0 0 0 0 5 100 0 20
2020 Information management 75 4 14 0 0 7 0 85 0 27
2020 Information technology 77 7 5 2 2 3 4 91 4 173
2020 Internal audit 91 0 4 0 0 2 2 95 0 43
2020 Evaluation 64 14 14 0 4 0 5 81 4 22
2020 Data sciences 86 6 3 3 0 0 3 94 3 35
2020 Policy 76 8 4 2 2 4 4 91 5 380
2020 Project management 71 10 7 5 0 3 4 87 6 58
2020 Other services to the public 74 12 0 0 8 0 6 92 8 17
2020 None of the above 73 9 8 4 1 4 2 86 5 114
2019 Client contact centre 83 4 4 0 4 4 0 91 5 23
2019 Federal regulators 65 15 8 0 8 0 4 83 8 25
2019 Communications or public affairs 88 5 4 0 0 1 2 96 0 96
2019 Access to information and privacy 100 0 0 0 0 0 0 100 0 27
2019 Security 75 3 0 0 3 10 9 96 4 32
2019 Legal services 78 11 0 5 0 5 0 94 6 19
2019 Administration and operations 80 5 4 2 2 3 4 92 5 190
2019 Human resources 78 7 5 3 2 1 3 89 6 278
2019 Financial management 77 9 1 2 2 2 7 94 5 163
2019 Procurement 85 0 11 0 4 0 0 85 4 26
2019 Real property 96 0 0 0 4 0 0 96 4 24
2019 Information management 84 4 4 0 0 0 8 96 0 25
2019 Information technology 77 10 3 3 5 1 2 89 8 170
2019 Internal audit 73 8 7 0 2 6 4 90 2 47
2019 Evaluation 89 6 0 6 0 0 0 94 6 18
2019 Data sciences 72 10 5 8 3 0 3 84 11 39
2019 Policy 78 6 5 3 2 4 3 90 5 346
2019 Project management 76 7 4 2 5 2 4 89 8 54
2019 Other services to the public 85 4 0 0 0 0 10 100 0 22
2019 None of the above 73 13 5 0 2 1 6 93 2 103

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 80 9 3 0 4 0 4 92 4 31
2020 Federal regulators 83 4 8 0 0 0 4 91 0 23
2020 Communications or public affairs 80 4 4 1 2 1 8 93 3 103
2020 Access to information and privacy 70 19 3 3 0 3 3 94 3 31
2020 Security 86 5 0 5 0 0 4 95 5 21
2020 Legal services 76 0 16 0 0 0 8 82 0 15
2020 Administration and operations 76 8 4 1 1 1 10 94 1 193
2020 Human resources 79 6 4 1 1 1 8 93 3 270
2020 Financial management 77 12 4 0 1 0 6 94 2 193
2020 Procurement 80 4 0 4 0 8 4 95 5 25
2020 Real property 85 5 0 0 0 0 10 100 0 20
2020 Information management 89 0 4 0 0 0 7 96 0 27
2020 Information technology 76 10 1 1 1 1 9 97 2 172
2020 Internal audit 88 0 4 2 0 2 2 93 2 43
2020 Evaluation 76 10 0 0 0 10 5 100 0 22
2020 Data sciences 80 14 3 0 0 0 3 97 0 35
2020 Policy 77 7 5 2 1 1 8 92 3 381
2020 Project management 81 7 2 3 3 0 4 91 7 59
2020 Other services to the public 75 5 0 0 8 0 12 91 9 17
2020 None of the above 79 3 5 3 1 3 6 90 4 114
2019 Client contact centre 87 0 0 4 0 0 9 95 5 23
2019 Federal regulators 77 0 3 0 4 4 12 91 5 25
2019 Communications or public affairs 85 3 1 0 1 1 9 98 1 98
2019 Access to information and privacy 92 8 0 0 0 0 0 100 0 26
2019 Security 78 3 0 0 3 3 12 96 4 32
2019 Legal services 68 5 0 0 0 5 22 100 0 19
2019 Administration and operations 79 6 3 1 2 2 7 94 3 189
2019 Human resources 84 4 1 1 1 1 8 96 2 276
2019 Financial management 84 2 1 1 1 2 9 97 2 163
2019 Procurement 81 8 8 4 0 0 0 88 4 26
2019 Real property 95 5 0 0 0 0 0 100 0 23
2019 Information management 88 4 0 0 0 0 8 100 0 25
2019 Information technology 87 6 1 1 2 0 3 96 2 169
2019 Internal audit 77 2 2 2 2 0 14 93 5 49
2019 Evaluation 89 6 0 6 0 0 0 94 6 18
2019 Data sciences 85 5 3 0 3 0 5 95 3 39
2019 Policy 82 4 2 2 1 0 10 95 2 346
2019 Project management 81 8 0 2 0 0 9 98 2 55
2019 Other services to the public 76 10 5 0 0 0 9 94 0 22
2019 None of the above 82 3 4 0 3 0 9 93 3 104

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 30 13 9 3 0 0 74 12 31
2020 Federal regulators 33 55 4 4 4 0 0 88 8 23
2020 Communications or public affairs 47 37 2 12 2 0 0 85 13 102
2020 Access to information and privacy 48 47 0 5 0 0 0 95 5 31
2020 Security 43 33 10 9 5 0 0 76 14 21
2020 Legal services 53 31 16 0 0 0 0 84 0 15
2020 Administration and operations 45 36 9 4 6 0 0 81 10 194
2020 Human resources 37 37 10 11 5 0 0 74 16 271
2020 Financial management 50 34 7 6 3 0 1 84 8 191
2020 Procurement 76 12 12 0 0 0 0 88 0 25
2020 Real property 60 35 5 0 0 0 0 95 0 20
2020 Information management 60 19 11 7 3 0 0 79 11 27
2020 Information technology 45 36 7 7 4 0 1 81 11 173
2020 Internal audit 58 35 2 2 2 0 0 93 5 43
2020 Evaluation 45 23 18 9 5 0 0 67 14 22
2020 Data sciences 50 23 9 16 3 0 0 73 18 34
2020 Policy 39 39 9 11 3 0 0 78 14 380
2020 Project management 27 53 8 10 2 0 0 80 12 59
2020 Other services to the public 52 30 5 0 13 0 0 82 13 17
2020 None of the above 38 36 16 9 1 0 0 74 10 114
2019 Client contact centre 30 40 13 9 9 0 0 70 17 23
2019 Federal regulators 36 44 12 8 0 0 0 80 8 25
2019 Communications or public affairs 47 31 16 4 2 0 0 78 6 97
2019 Access to information and privacy 37 49 14 0 0 0 0 86 0 27
2019 Security 46 39 10 0 3 0 3 87 3 31
2019 Legal services 37 53 4 5 0 0 0 90 5 19
2019 Administration and operations 46 28 11 9 4 0 2 76 13 190
2019 Human resources 43 33 9 11 5 0 0 75 16 278
2019 Financial management 30 48 13 6 3 0 0 77 10 162
2019 Procurement 52 36 0 4 4 0 4 92 8 25
2019 Real property 50 33 4 8 4 0 0 84 12 24
2019 Information management 38 33 13 12 4 0 0 71 16 24
2019 Information technology 48 30 9 7 5 1 0 79 12 171
2019 Internal audit 45 35 6 10 2 0 2 81 13 49
2019 Evaluation 40 44 6 11 0 0 0 83 11 18
2019 Data sciences 38 30 8 16 8 0 0 68 24 37
2019 Policy 38 40 12 8 2 0 0 78 10 347
2019 Project management 33 36 13 14 4 0 0 69 18 54
2019 Other services to the public 60 31 4 0 4 0 0 91 4 22
2019 None of the above 43 33 11 8 4 0 0 77 12 102
2018 Client contact centre 42 26 15 7 10 0 0 68 17 19
2018 Federal regulators 33 51 0 16 0 0 0 84 16 12
2018 Communications or public affairs 37 42 3 11 7 0 0 79 18 73
2018 Access to information and privacy 28 39 13 6 13 0 0 67 19 17
2018 Security 43 26 11 13 0 6 0 74 14 15
2018 Legal services 37 36 27 0 0 0 0 73 0 11
2018 Administration and operations 37 35 16 7 6 0 0 72 13 151
2018 Human resources 41 36 7 10 5 1 0 78 15 212
2018 Financial management 36 43 8 8 5 0 0 79 13 141
2018 Procurement 26 31 6 31 6 0 0 56 38 16
2018 Real property 33 35 5 21 6 0 0 68 27 18
2018 Information management 41 23 18 9 4 5 0 68 13 22
2018 Information technology 38 39 9 7 7 0 0 77 14 102
2018 Internal audit 41 37 6 14 0 3 0 80 15 37
2018 Evaluation 71 24 0 0 6 0 0 94 6 17
2018 Data sciences 29 51 15 5 0 0 0 80 5 19
2018 Policy 41 42 8 5 4 0 0 83 9 311
2018 Project management 42 35 2 18 0 3 0 79 18 46
2018 None of the above 31 39 16 11 3 0 0 70 14 92
2017 Client contact centre 29 48 10 13 0 0 0 77 13 22
2017 Federal regulators 28 44 8 7 14 0 0 72 21 14
2017 Communications or public affairs 47 33 8 5 5 1 0 81 11 73
2017 Access to information and privacy 41 31 11 0 16 0 0 73 16 18
2017 Security 45 23 9 9 14 0 0 68 23 22
2017 Legal services 9 24 25 25 8 9 0 36 36 12
2017 Administration and operations 36 36 15 11 2 0 0 72 13 193
2017 Human resources 31 41 9 15 3 0 0 73 18 211
2017 Financial management 29 50 9 8 4 0 0 79 12 163
2017 Procurement 41 36 0 23 0 0 0 77 23 14
2017 Real property 61 33 6 0 0 0 0 94 0 15
2017 Information management 20 46 17 14 3 0 0 66 17 35
2017 Information technology 30 34 16 12 8 0 0 64 20 125
2017 Internal audit 43 38 3 11 5 0 0 81 16 36
2017 Evaluation 69 23 0 0 8 0 0 92 8 12
2017 Data sciences 18 45 19 15 0 4 0 65 15 27
2017 Policy 39 37 8 11 5 0 0 76 16 285
2017 Project management 33 38 10 12 7 0 0 71 19 66
2017 None of the above 42 34 10 8 5 0 0 76 14 108
2014 Client contact centre 28 45 17 10 0 0 0 73 10 11
2014 Federal regulators 32 49 9 4 5 0 0 82 9 22
2014 Communications or public affairs 35 39 10 10 6 0 0 74 16 81
2014 Access to information and privacy 12 48 9 9 22 0 0 60 31 19
2014 Security 29 42 3 17 9 0 0 71 26 35
2014 Legal services 28 27 28 6 11 0 0 55 17 18
2014 Administration and operations 33 41 11 11 4 0 0 74 15 213
2014 Human resources 32 40 10 12 5 0 0 73 17 262
2014 Financial management 31 41 8 14 6 0 0 72 20 194
2014 Procurement 33 43 7 14 4 0 0 76 18 28
2014 Real property 28 47 7 12 7 0 0 75 19 15
2014 Information management 25 38 17 11 8 0 0 64 20 62
2014 Information technology 25 45 13 12 6 0 0 69 18 114
2014 Internal audit 52 35 8 3 3 0 0 87 5 39
2014 Evaluation 42 37 16 0 5 0 0 79 5 19
2014 Other services to the public 37 28 19 7 9 0 0 65 15 14
2014 None of the above 29 44 11 11 5 0 0 73 16 241

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 25 15 3 3 0 0 79 6 31
2020 Federal regulators 37 26 20 8 8 0 0 63 16 23
2020 Communications or public affairs 56 28 8 5 3 0 0 85 8 102
2020 Access to information and privacy 38 49 8 3 3 0 0 86 5 32
2020 Security 40 32 19 4 5 0 0 72 9 21
2020 Legal services 45 27 19 8 0 0 0 73 8 15
2020 Administration and operations 49 35 9 4 4 0 0 84 8 193
2020 Human resources 45 34 9 8 5 0 0 79 12 271
2020 Financial management 52 27 12 6 2 0 0 80 8 191
2020 Procurement 65 20 16 0 0 0 0 84 0 25
2020 Real property 55 35 10 0 0 0 0 90 0 20
2020 Information management 59 23 7 7 3 0 0 82 11 27
2020 Information technology 49 28 12 4 6 0 0 77 10 173
2020 Internal audit 60 30 5 2 2 0 0 91 5 43
2020 Evaluation 49 28 5 0 18 0 0 77 18 22
2020 Data sciences 50 23 11 13 3 0 0 73 16 34
2020 Policy 39 38 11 9 3 0 0 77 12 382
2020 Project management 35 43 12 7 3 0 0 79 10 59
2020 Other services to the public 71 11 13 0 5 0 0 82 5 17
2020 None of the above 45 29 14 10 2 0 0 74 12 114
2019 Client contact centre 26 35 26 4 4 4 0 64 9 23
2019 Federal regulators 34 41 8 17 0 0 0 75 17 24
2019 Communications or public affairs 48 27 16 4 4 0 1 75 8 97
2019 Access to information and privacy 37 41 4 12 3 4 0 80 16 27
2019 Security 60 28 9 0 0 0 3 91 0 32
2019 Legal services 32 41 16 10 0 0 0 74 10 19
2019 Administration and operations 49 32 12 3 4 0 1 81 7 190
2019 Human resources 45 32 11 9 4 0 0 76 13 278
2019 Financial management 40 35 16 5 4 0 0 74 9 164
2019 Procurement 50 34 4 4 8 0 0 85 12 26
2019 Real property 50 42 4 4 0 0 0 92 4 24
2019 Information management 52 8 32 8 0 0 0 61 8 25
2019 Information technology 56 25 10 4 5 0 0 81 10 170
2019 Internal audit 47 36 4 13 0 0 0 83 13 49
2019 Evaluation 62 33 0 6 0 0 0 94 6 18
2019 Data sciences 45 27 3 15 10 0 0 72 26 38
2019 Policy 39 33 18 7 3 0 0 72 10 349
2019 Project management 42 35 11 5 7 0 0 77 13 55
2019 Other services to the public 58 24 14 0 5 0 0 82 5 21
2019 None of the above 45 35 12 4 5 0 0 80 8 104
2018 Client contact centre 37 36 5 10 12 0 0 73 22 19
2018 Federal regulators 44 37 10 9 0 0 0 82 9 11
2018 Communications or public affairs 40 37 6 12 5 0 0 77 18 72
2018 Access to information and privacy 33 34 21 6 6 0 0 67 12 17
2018 Security 51 24 13 6 0 6 0 80 6 15
2018 Legal services 75 8 8 9 0 0 0 83 9 11
2018 Administration and operations 42 35 11 7 5 0 0 77 12 151
2018 Human resources 43 34 6 11 4 1 0 78 16 212
2018 Financial management 39 32 17 8 4 0 0 71 12 141
2018 Procurement 19 31 25 12 13 0 0 50 25 16
2018 Real property 44 30 13 13 0 0 0 74 13 16
2018 Information management 54 19 18 5 4 0 0 73 9 22
2018 Information technology 49 31 8 8 4 0 0 80 12 104
2018 Internal audit 43 40 3 3 9 3 0 85 12 37
2018 Evaluation 71 17 0 7 6 0 0 87 13 17
2018 Data sciences 49 31 5 5 10 0 0 80 15 19
2018 Policy 40 40 10 6 4 0 0 80 10 313
2018 Project management 41 35 11 7 4 3 0 78 11 47
2018 None of the above 35 34 18 9 4 0 0 69 13 91
2017 Client contact centre 29 44 18 8 0 0 0 73 8 22
2017 Federal regulators 27 59 0 0 14 0 0 86 14 14
2017 Communications or public affairs 43 37 7 8 4 1 0 81 12 73
2017 Access to information and privacy 36 37 5 5 16 0 0 73 22 18
2017 Security 36 55 0 0 9 0 0 91 9 22
2017 Legal services 34 42 0 25 0 0 0 75 25 12
2017 Administration and operations 39 38 11 6 6 0 0 77 12 193
2017 Human resources 32 37 15 12 4 0 0 69 16 211
2017 Financial management 37 37 12 7 7 0 0 74 14 162
2017 Procurement 39 32 22 6 0 0 0 72 6 14
2017 Real property 54 26 13 7 0 0 0 80 7 15
2017 Information management 34 52 0 11 3 0 0 86 14 35
2017 Information technology 45 30 11 7 7 0 0 75 14 125
2017 Internal audit 49 27 5 14 5 0 0 76 19 36
2017 Evaluation 69 23 8 0 0 0 0 92 0 12
2017 Data sciences 33 33 11 19 4 0 0 67 22 27
2017 Policy 39 34 10 12 5 0 0 73 17 283
2017 Project management 36 33 13 6 12 0 0 69 18 66
2017 None of the above 39 39 11 6 5 0 0 78 11 109
2014 Client contact centre 37 36 9 19 0 0 0 72 19 11
2014 Federal regulators 37 49 4 4 5 0 0 86 9 22
2014 Communications or public affairs 35 36 16 10 4 0 0 71 13 81
2014 Access to information and privacy 23 30 16 10 21 0 0 53 31 19
2014 Security 38 30 11 17 3 0 0 68 20 35
2014 Legal services 28 34 33 0 6 0 0 62 6 18
2014 Administration and operations 37 36 14 7 5 0 1 74 12 213
2014 Human resources 38 33 12 10 6 0 0 72 17 261
2014 Financial management 39 34 12 9 6 0 0 73 15 194
2014 Procurement 29 32 10 11 18 0 0 60 29 28
2014 Real property 21 32 14 20 14 0 0 53 33 15
2014 Information management 34 35 16 8 5 0 2 71 13 63
2014 Information technology 31 43 14 7 3 1 0 75 11 114
2014 Internal audit 54 25 13 5 3 0 0 80 7 39
2014 Evaluation 42 37 5 10 5 0 0 79 16 19
2014 Other services to the public 39 48 0 14 0 0 0 86 14 14
2014 None of the above 33 37 16 8 7 0 0 69 15 241

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 27 6 9 3 0 0 82 12 31
2020 Federal regulators 29 43 8 16 4 0 0 71 21 23
2020 Communications or public affairs 46 38 3 10 3 0 0 84 13 103
2020 Access to information and privacy 52 41 3 3 3 0 0 92 5 32
2020 Security 29 33 10 18 10 0 0 63 28 21
2020 Legal services 45 41 14 0 0 0 0 86 0 15
2020 Administration and operations 42 40 9 6 3 0 0 82 9 191
2020 Human resources 40 35 9 12 3 0 1 76 15 268
2020 Financial management 43 40 11 5 1 0 0 83 6 191
2020 Procurement 66 21 4 8 0 0 0 88 8 24
2020 Real property 50 36 5 9 0 0 0 86 9 20
2020 Information management 47 39 0 11 4 0 0 86 14 27
2020 Information technology 42 37 10 6 3 1 0 80 9 172
2020 Internal audit 49 42 5 2 2 0 0 90 5 43
2020 Evaluation 45 33 13 0 9 0 0 78 9 22
2020 Data sciences 34 37 6 18 0 6 0 75 19 35
2020 Policy 36 39 10 11 4 0 0 75 15 383
2020 Project management 28 42 23 7 0 0 0 71 7 59
2020 Other services to the public 37 37 12 8 6 0 0 74 14 16
2020 None of the above 37 38 11 10 3 0 1 75 14 114
2019 Client contact centre 42 29 19 5 5 0 0 72 10 21
2019 Federal regulators 49 31 8 12 0 0 0 80 12 25
2019 Communications or public affairs 43 41 12 2 2 0 0 84 4 98
2019 Access to information and privacy 52 41 0 4 4 0 0 92 8 27
2019 Security 41 41 6 9 0 0 3 84 10 32
2019 Legal services 58 21 11 5 4 0 0 79 10 19
2019 Administration and operations 47 36 9 7 2 0 0 83 9 187
2019 Human resources 35 37 11 11 5 0 1 73 16 274
2019 Financial management 35 46 6 9 3 1 0 82 12 162
2019 Procurement 50 23 12 8 8 0 0 73 16 26
2019 Real property 52 40 8 0 0 0 0 92 0 23
2019 Information management 37 44 4 12 4 0 0 80 16 25
2019 Information technology 41 37 11 7 4 1 0 78 11 169
2019 Internal audit 45 36 6 11 0 0 2 83 11 48
2019 Evaluation 40 49 6 6 0 0 0 89 6 18
2019 Data sciences 37 24 14 13 10 0 3 62 24 38
2019 Policy 37 41 11 8 2 0 1 79 10 343
2019 Project management 32 40 10 17 2 0 0 72 19 53
2019 Other services to the public 64 13 9 4 0 9 0 85 5 22
2019 None of the above 49 32 8 3 7 0 2 82 10 103
2018 Client contact centre 32 41 17 5 5 0 0 73 10 19
2018 Federal regulators 41 33 9 16 0 0 0 74 16 12
2018 Communications or public affairs 40 42 8 6 3 0 0 82 9 73
2018 Access to information and privacy 34 47 6 0 13 0 0 81 13 17
2018 Security 51 25 13 6 6 0 0 75 12 15
2018 Legal services 56 36 8 0 0 0 0 92 0 11
2018 Administration and operations 34 38 18 5 5 0 0 72 10 153
2018 Human resources 40 34 10 11 5 0 0 75 16 211
2018 Financial management 37 40 10 9 2 1 0 78 11 140
2018 Procurement 12 50 6 12 20 0 0 62 32 16
2018 Real property 34 32 17 11 6 0 0 66 17 18
2018 Information management 50 24 9 14 4 0 0 74 18 22
2018 Information technology 31 44 10 11 4 0 1 75 15 103
2018 Internal audit 43 40 8 9 0 0 0 82 9 35
2018 Evaluation 57 17 20 0 6 0 0 74 6 17
2018 Data sciences 41 43 5 5 5 0 0 84 10 18
2018 Policy 40 37 8 11 3 0 0 78 14 315
2018 Project management 45 29 18 8 0 0 0 74 8 47
2018 None of the above 32 34 16 12 6 0 1 66 18 91
2017 Client contact centre 29 47 19 4 0 0 0 77 4 22
2017 Federal regulators 35 44 7 0 14 0 0 79 14 14
2017 Communications or public affairs 49 37 8 6 0 0 0 86 6 73
2017 Access to information and privacy 46 38 5 0 11 0 0 84 11 18
2017 Security 41 32 18 5 5 0 0 73 9 22
2017 Legal services 17 50 17 16 0 0 0 67 16 12
2017 Administration and operations 36 43 11 5 5 0 0 79 10 192
2017 Human resources 29 41 12 14 3 0 0 70 18 210
2017 Financial management 41 34 12 10 4 0 0 75 14 163
2017 Procurement 33 47 0 6 6 8 0 87 13 14
2017 Real property 19 75 0 6 0 0 0 94 6 15
2017 Information management 20 41 25 8 6 0 0 61 14 35
2017 Information technology 41 32 14 8 5 0 0 73 14 125
2017 Internal audit 41 37 11 8 3 0 0 78 11 36
2017 Evaluation 62 31 8 0 0 0 0 92 0 12
2017 Data sciences 25 33 7 30 0 4 0 61 31 27
2017 Policy 39 34 12 9 4 0 2 75 13 285
2017 Project management 21 47 16 9 8 0 0 68 16 66
2017 None of the above 43 34 10 11 2 0 0 77 13 109
2014 Client contact centre 45 17 18 19 0 0 0 63 19 11
2014 Federal regulators 42 49 0 0 5 0 4 95 5 22
2014 Communications or public affairs 40 34 10 12 3 0 1 75 15 81
2014 Access to information and privacy 12 53 9 5 22 0 0 64 26 19
2014 Security 38 30 20 12 0 0 0 68 12 35
2014 Legal services 28 45 11 11 6 0 0 73 17 18
2014 Administration and operations 38 34 16 8 3 0 1 72 11 213
2014 Human resources 38 34 14 8 4 0 1 74 12 262
2014 Financial management 39 36 11 8 5 1 1 76 13 193
2014 Procurement 32 33 17 10 7 0 0 65 18 28
2014 Real property 21 60 0 13 0 0 7 86 14 15
2014 Information management 30 44 12 13 2 0 0 74 15 62
2014 Information technology 27 36 14 14 8 1 0 64 22 114
2014 Internal audit 57 25 12 5 0 0 0 82 5 39
2014 Evaluation 47 27 16 5 5 0 0 74 10 19
2014 Other services to the public 37 50 0 14 0 0 0 86 14 14
2014 None of the above 34 41 12 7 5 0 1 76 12 241

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 43 0 6 0 10 0 93 7 30
2020 Federal regulators 21 33 31 8 8 0 0 53 16 23
2020 Communications or public affairs 40 46 7 5 1 2 0 87 6 103
2020 Access to information and privacy 29 54 12 3 3 0 0 83 5 31
2020 Security 33 35 14 9 0 9 0 74 10 21
2020 Legal services 34 17 28 16 0 6 0 54 17 15
2020 Administration and operations 31 42 15 5 4 3 0 76 9 193
2020 Human resources 31 42 13 9 2 2 1 75 11 271
2020 Financial management 35 45 8 6 2 4 0 84 8 192
2020 Procurement 49 35 8 0 4 3 0 87 4 25
2020 Real property 45 55 0 0 0 0 0 100 0 20
2020 Information management 52 37 0 7 0 4 0 92 8 27
2020 Information technology 35 40 14 5 5 2 0 77 9 173
2020 Internal audit 53 35 7 5 0 0 0 88 5 43
2020 Evaluation 27 37 22 14 0 0 0 64 14 22
2020 Data sciences 29 48 11 9 3 0 0 77 12 35
2020 Policy 27 47 15 7 2 2 0 76 10 382
2020 Project management 29 47 13 5 0 5 0 80 5 58
2020 Other services to the public 44 38 0 0 13 0 5 86 14 17
2020 None of the above 28 41 14 9 2 4 1 74 11 114
2019 Client contact centre 18 52 17 4 9 0 0 70 13 23
2019 Federal regulators 24 44 8 12 0 12 0 77 14 25
2019 Communications or public affairs 39 42 10 2 1 6 0 86 3 98
2019 Access to information and privacy 27 50 16 8 0 0 0 76 8 26
2019 Security 32 42 16 3 0 3 3 79 4 31
2019 Legal services 32 47 16 0 0 5 0 83 0 19
2019 Administration and operations 31 41 17 7 2 2 1 74 9 190
2019 Human resources 30 38 15 10 5 1 0 69 15 280
2019 Financial management 23 46 21 4 2 2 1 72 6 163
2019 Procurement 39 38 8 4 8 4 0 80 12 26
2019 Real property 46 38 8 4 0 4 0 87 4 24
2019 Information management 36 36 12 12 0 4 0 75 13 25
2019 Information technology 30 42 16 6 5 2 0 73 11 171
2019 Internal audit 33 51 8 4 0 2 2 87 5 49
2019 Evaluation 45 39 10 6 0 0 0 84 6 18
2019 Data sciences 34 41 5 10 8 3 0 77 18 39
2019 Policy 30 43 15 7 4 2 0 74 11 348
2019 Project management 28 35 15 11 7 3 0 65 19 54
2019 Other services to the public 32 45 9 9 0 5 0 81 9 22
2019 None of the above 27 45 16 2 6 3 1 75 8 105
2018 Client contact centre 17 41 21 5 12 5 0 61 18 19
2018 Federal regulators 33 42 17 8 0 0 0 75 8 12
2018 Communications or public affairs 32 46 10 6 5 0 0 79 12 74
2018 Access to information and privacy 28 39 13 6 13 0 0 67 19 17
2018 Security 36 48 5 6 0 6 0 88 6 15
2018 Legal services 39 23 29 0 9 0 0 62 9 11
2018 Administration and operations 25 39 18 8 6 1 2 67 15 152
2018 Human resources 33 36 15 9 3 4 0 72 13 216
2018 Financial management 26 40 20 6 3 5 0 69 10 140
2018 Procurement 19 25 12 18 13 12 0 50 35 16
2018 Real property 27 45 11 12 0 4 0 76 13 18
2018 Information management 41 23 14 9 4 9 0 70 15 22
2018 Information technology 33 35 20 6 4 2 0 70 10 103
2018 Internal audit 30 33 22 2 9 2 2 65 11 37
2018 Evaluation 38 40 0 6 6 11 0 88 12 17
2018 Data sciences 30 54 5 10 0 0 0 84 10 18
2018 Policy 31 42 14 4 4 4 0 77 9 314
2018 Project management 31 54 7 4 2 3 0 87 6 47
2018 None of the above 29 31 18 15 4 2 0 62 19 92
2017 Client contact centre 22 27 28 5 9 10 0 54 15 21
2017 Federal regulators 20 23 15 14 14 7 7 50 33 14
2017 Communications or public affairs 33 46 7 8 5 1 0 80 13 73
2017 Access to information and privacy 30 26 27 11 5 0 0 56 16 18
2017 Security 48 33 5 10 5 0 0 81 14 21
2017 Legal services 8 16 33 42 0 0 0 24 42 12
2017 Administration and operations 28 34 22 9 3 4 1 65 12 191
2017 Human resources 23 40 20 10 3 4 0 66 14 212
2017 Financial management 29 42 14 7 4 5 1 75 11 162
2017 Procurement 41 14 13 21 0 11 0 61 24 14
2017 Real property 36 52 12 0 0 0 0 88 0 16
2017 Information management 23 29 20 17 5 6 0 55 24 35
2017 Information technology 29 35 18 7 6 4 0 67 14 125
2017 Internal audit 28 35 11 11 5 7 3 70 18 36
2017 Evaluation 53 24 8 8 0 7 0 83 9 12
2017 Data sciences 18 41 15 19 0 8 0 64 20 27
2017 Policy 31 37 16 6 6 4 0 71 12 284
2017 Project management 23 39 10 14 12 1 0 63 26 65
2017 None of the above 24 46 14 11 4 2 0 71 15 109

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 69 10 12 6 3 0 0 79 9 31
2020 Federal regulators 21 35 4 20 20 0 0 56 40 23
2020 Communications or public affairs 48 29 6 10 8 0 0 77 17 102
2020 Access to information and privacy 49 34 3 11 3 0 0 83 14 32
2020 Security 30 24 14 23 10 0 0 54 32 21
2020 Legal services 65 22 6 8 0 0 0 86 8 15
2020 Administration and operations 50 29 7 9 4 1 0 79 13 194
2020 Human resources 44 33 5 13 6 0 0 77 19 270
2020 Financial management 47 33 10 5 5 0 1 81 9 190
2020 Procurement 63 29 0 4 4 0 0 92 8 25
2020 Real property 64 25 5 5 0 0 0 90 5 20
2020 Information management 57 18 15 10 0 0 0 75 10 27
2020 Information technology 55 26 8 8 3 0 0 81 11 172
2020 Internal audit 42 46 5 2 5 0 0 88 7 43
2020 Evaluation 78 22 0 0 0 0 0 100 0 22
2020 Data sciences 47 26 8 11 8 0 0 72 19 35
2020 Policy 39 27 9 14 10 0 0 66 24 381
2020 Project management 36 39 15 5 5 0 0 75 10 59
2020 Other services to the public 48 30 12 5 5 0 0 78 11 17
2020 None of the above 35 40 11 11 4 0 0 75 14 113
2019 Client contact centre 44 30 13 4 9 0 0 74 13 23
2019 Federal regulators 60 17 15 4 4 0 0 77 8 25
2019 Communications or public affairs 64 25 4 3 3 0 0 90 6 96
2019 Access to information and privacy 61 24 8 7 0 0 0 85 7 26
2019 Security 56 22 6 13 0 0 3 80 13 32
2019 Legal services 59 26 5 10 0 0 0 85 10 19
2019 Administration and operations 58 25 6 5 5 0 1 84 10 190
2019 Human resources 48 28 8 8 8 0 1 77 15 277
2019 Financial management 42 39 8 6 4 0 0 81 11 163
2019 Procurement 44 32 8 8 8 0 0 76 16 25
2019 Real property 71 29 0 0 0 0 0 100 0 24
2019 Information management 45 40 12 4 0 0 0 84 4 25
2019 Information technology 48 33 6 11 2 0 1 81 13 170
2019 Internal audit 53 29 2 16 0 0 0 81 16 49
2019 Evaluation 72 22 6 0 0 0 0 94 0 18
2019 Data sciences 49 31 5 13 0 2 0 82 13 39
2019 Policy 48 27 10 13 3 0 0 75 15 351
2019 Project management 51 37 2 5 5 0 0 87 11 55
2019 Other services to the public 47 35 4 9 0 5 0 86 10 22
2019 None of the above 53 29 6 5 6 0 0 82 12 105
2018 Client contact centre 48 25 15 0 12 0 0 73 12 19
2018 Federal regulators 50 25 0 26 0 0 0 74 26 12
2018 Communications or public affairs 54 30 5 7 1 0 2 86 9 74
2018 Access to information and privacy 63 24 0 0 13 0 0 87 13 17
2018 Security 55 27 11 8 0 0 0 81 8 15
2018 Legal services 55 34 11 0 0 0 0 89 0 11
2018 Administration and operations 42 37 9 8 4 0 0 79 12 153
2018 Human resources 57 22 5 9 6 1 0 80 15 217
2018 Financial management 45 32 10 9 3 0 0 77 13 141
2018 Procurement 32 43 12 6 6 0 0 75 13 16
2018 Real property 51 38 11 0 0 0 0 89 0 18
2018 Information management 55 23 9 5 9 0 0 78 13 22
2018 Information technology 39 32 12 8 7 0 2 72 15 104
2018 Internal audit 54 27 14 5 0 0 0 81 5 37
2018 Evaluation 59 29 6 0 6 0 0 88 6 17
2018 Data sciences 44 51 0 0 5 0 0 95 5 19
2018 Policy 42 38 8 8 3 0 0 80 12 316
2018 Project management 59 20 7 8 6 0 0 79 14 47
2018 None of the above 44 40 7 5 3 0 0 84 9 92
2017 Client contact centre 29 44 22 0 4 0 0 73 4 22
2017 Federal regulators 35 35 16 0 14 0 0 70 14 14
2017 Communications or public affairs 54 28 8 8 1 0 0 83 9 73
2017 Access to information and privacy 58 16 0 16 10 0 0 74 26 18
2017 Security 48 24 5 15 9 0 0 71 24 21
2017 Legal services 37 27 9 18 9 0 0 64 27 11
2017 Administration and operations 52 28 10 4 6 1 0 81 9 190
2017 Human resources 45 32 8 8 7 0 0 77 15 212
2017 Financial management 46 37 8 7 2 0 0 83 9 162
2017 Procurement 62 25 0 6 8 0 0 86 14 14
2017 Real property 57 25 6 12 0 0 0 82 12 16
2017 Information management 40 37 12 6 3 0 3 79 9 35
2017 Information technology 50 31 5 9 2 3 0 83 12 125
2017 Internal audit 63 18 11 8 0 0 0 81 8 36
2017 Evaluation 62 31 8 0 0 0 0 92 0 12
2017 Data sciences 52 30 15 4 0 0 0 81 4 27
2017 Policy 43 28 10 11 7 1 1 72 17 285
2017 Project management 43 36 9 10 3 0 0 78 13 66
2017 None of the above 44 28 11 12 5 0 0 72 17 109
2014 Client contact centre 54 37 9 0 0 0 0 91 0 11
2014 Federal regulators 41 45 4 9 0 0 0 86 9 22
2014 Communications or public affairs 44 32 16 5 2 1 0 77 8 81
2014 Access to information and privacy 44 5 26 6 16 5 0 51 23 19
2014 Security 34 34 20 6 6 0 0 68 12 35
2014 Legal services 50 11 18 11 6 0 6 64 18 18
2014 Administration and operations 44 34 8 9 5 0 0 78 14 213
2014 Human resources 48 35 8 8 1 0 0 83 9 262
2014 Financial management 40 35 8 10 5 1 1 76 15 192
2014 Procurement 42 25 22 7 3 0 0 67 11 28
2014 Real property 27 39 14 13 7 0 0 67 20 15
2014 Information management 34 41 11 9 2 0 3 78 11 63
2014 Information technology 39 32 8 16 4 0 0 72 20 114
2014 Internal audit 52 30 8 8 3 0 0 82 10 39
2014 Evaluation 47 21 16 6 10 0 0 68 16 19
2014 Other services to the public 49 28 14 9 0 0 0 78 9 14
2014 None of the above 37 31 11 14 6 0 1 69 21 241

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 29 25 0 13 0 0 62 13 31
2020 Federal regulators 25 8 39 13 15 0 0 33 28 23
2020 Communications or public affairs 28 28 21 16 7 0 0 56 23 101
2020 Access to information and privacy 40 35 14 3 8 0 0 75 10 32
2020 Security 15 20 18 27 19 0 0 35 47 21
2020 Legal services 39 50 11 0 0 0 0 89 0 15
2020 Administration and operations 39 27 18 9 7 0 1 66 16 192
2020 Human resources 26 28 19 16 11 0 0 54 27 268
2020 Financial management 29 31 20 14 7 0 0 60 20 190
2020 Procurement 37 31 21 7 4 0 0 68 11 25
2020 Real property 20 50 15 10 5 0 0 71 14 20
2020 Information management 39 15 18 21 7 0 0 54 28 26
2020 Information technology 30 33 20 9 8 0 0 63 17 172
2020 Internal audit 28 21 28 18 2 2 0 51 21 43
2020 Evaluation 60 31 0 0 9 0 0 91 9 22
2020 Data sciences 24 46 17 8 5 0 0 70 14 35
2020 Policy 21 26 26 13 13 0 0 48 26 383
2020 Project management 29 29 25 10 3 3 0 60 14 59
2020 Other services to the public 34 22 34 0 10 0 0 56 10 17
2020 None of the above 22 32 18 13 14 0 1 54 27 113
2019 Client contact centre 30 43 22 0 4 0 0 73 4 23
2019 Federal regulators 28 32 23 8 8 0 0 60 16 25
2019 Communications or public affairs 49 29 15 4 3 0 0 78 7 98
2019 Access to information and privacy 33 33 19 4 8 4 0 68 12 27
2019 Security 28 12 22 25 9 0 3 42 36 32
2019 Legal services 43 21 20 5 4 0 5 68 10 19
2019 Administration and operations 38 36 16 4 6 1 0 74 10 191
2019 Human resources 30 31 17 12 9 0 0 62 21 279
2019 Financial management 33 33 24 5 4 1 1 66 9 163
2019 Procurement 16 39 16 20 8 0 0 56 28 25
2019 Real property 33 41 13 9 4 0 0 74 13 24
2019 Information management 36 24 24 12 4 0 0 60 16 25
2019 Information technology 28 32 22 10 8 0 0 60 18 171
2019 Internal audit 25 34 18 19 4 0 0 59 23 49
2019 Evaluation 70 24 6 0 0 0 0 94 0 17
2019 Data sciences 33 39 23 3 3 0 0 72 5 39
2019 Policy 28 29 25 12 6 0 0 57 18 349
2019 Project management 27 31 27 6 9 0 0 58 15 55
2019 Other services to the public 59 10 22 5 4 0 0 68 9 22
2019 None of the above 27 27 23 17 6 0 0 53 23 103
2018 Client contact centre 37 36 0 22 5 0 0 73 27 19
2018 Federal regulators 41 33 9 8 8 0 0 74 16 12
2018 Communications or public affairs 37 27 23 10 3 0 0 64 12 74
2018 Access to information and privacy 18 37 28 11 6 0 0 55 17 17
2018 Security 39 28 5 29 0 0 0 66 29 15
2018 Legal services 38 43 18 0 0 0 0 82 0 11
2018 Administration and operations 30 32 18 13 6 1 1 63 19 153
2018 Human resources 24 32 23 11 9 0 0 57 20 217
2018 Financial management 24 40 16 15 5 0 0 64 20 140
2018 Procurement 6 38 25 25 6 0 0 44 32 16
2018 Real property 26 28 17 29 0 0 0 54 29 18
2018 Information management 33 34 16 9 5 0 4 69 14 22
2018 Information technology 29 34 13 17 6 0 1 64 24 104
2018 Internal audit 20 39 25 14 3 0 0 59 17 37
2018 Evaluation 54 22 12 12 0 0 0 77 12 17
2018 Data sciences 34 36 26 5 0 0 0 69 5 19
2018 Policy 19 33 26 13 8 0 0 53 21 317
2018 Project management 24 32 20 9 12 3 0 58 22 47
2018 None of the above 32 25 22 6 14 0 1 57 21 92
2017 Client contact centre 26 26 17 22 9 0 0 52 31 22
2017 Federal regulators 8 44 28 21 0 0 0 51 21 14
2017 Communications or public affairs 45 37 12 4 3 0 0 81 7 73
2017 Access to information and privacy 26 27 38 5 5 0 0 52 10 18
2017 Security 18 42 13 18 8 0 0 61 26 22
2017 Legal services 51 41 9 0 0 0 0 91 0 12
2017 Administration and operations 32 37 17 8 6 0 0 69 14 193
2017 Human resources 22 38 19 13 6 0 1 61 20 212
2017 Financial management 29 42 20 7 1 1 0 71 8 163
2017 Procurement 41 34 14 12 0 0 0 75 12 14
2017 Real property 6 45 30 18 0 0 0 51 18 16
2017 Information management 31 46 11 6 3 0 3 80 9 35
2017 Information technology 26 41 20 6 7 0 0 67 13 125
2017 Internal audit 40 32 15 10 3 0 0 72 13 36
2017 Evaluation 38 23 23 16 0 0 0 61 16 12
2017 Data sciences 34 41 22 4 0 0 0 74 4 27
2017 Policy 22 31 26 12 8 0 1 53 20 285
2017 Project management 26 33 19 15 5 0 1 59 21 66
2017 None of the above 22 36 16 17 9 0 0 58 26 109
2014 Client contact centre 9 65 9 17 0 0 0 74 17 11
2014 Federal regulators 23 27 36 9 5 0 0 50 14 22
2014 Communications or public affairs 42 37 15 5 0 1 0 80 5 81
2014 Access to information and privacy 34 32 28 6 0 0 0 67 6 19
2014 Security 29 39 14 11 6 0 0 68 17 35
2014 Legal services 62 21 16 0 0 0 0 84 0 18
2014 Administration and operations 28 39 19 8 6 0 0 67 14 214
2014 Human resources 32 37 17 8 4 0 2 71 12 262
2014 Financial management 30 42 16 6 5 0 0 72 12 194
2014 Procurement 27 40 18 7 8 0 0 67 15 28
2014 Real property 14 39 20 7 21 0 0 53 27 15
2014 Information management 40 40 10 10 2 0 0 79 11 63
2014 Information technology 23 39 20 10 8 0 0 62 18 114
2014 Internal audit 16 45 31 8 0 0 0 61 8 39
2014 Evaluation 21 37 27 11 5 0 0 57 16 19
2014 Other services to the public 21 65 14 0 0 0 0 86 0 14
2014 None of the above 24 36 21 13 5 0 0 61 18 241

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 49 51 31
2020 Federal regulators 45 55 23
2020 Communications or public affairs 43 57 103
2020 Access to information and privacy 41 59 32
2020 Security 33 67 21
2020 Legal services 52 48 15
2020 Administration and operations 41 59 194
2020 Human resources 40 60 269
2020 Financial management 38 62 192
2020 Procurement 36 64 25
2020 Real property 45 55 20
2020 Information management 52 48 27
2020 Information technology 35 65 172
2020 Internal audit 56 44 43
2020 Evaluation 51 49 22
2020 Data sciences 37 63 35
2020 Policy 41 59 383
2020 Project management 40 60 59
2020 Other services to the public 28 72 17
2020 None of the above 38 62 114

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 71 19 6 0 0 4 0 94 0 30
2020 Federal regulators 51 24 8 8 4 0 4 78 13 23
2020 Communications or public affairs 68 10 7 2 0 2 11 90 2 103
2020 Access to information and privacy 56 19 10 0 0 7 8 89 0 32
2020 Security 52 15 5 5 5 5 14 83 12 21
2020 Legal services 78 8 6 0 0 8 0 94 0 15
2020 Administration and operations 60 17 6 1 2 5 10 90 3 194
2020 Human resources 63 15 5 3 2 3 10 89 5 269
2020 Financial management 73 14 3 2 0 1 6 94 3 192
2020 Procurement 64 8 13 0 0 7 8 85 0 25
2020 Real property 79 5 10 0 0 5 0 89 0 20
2020 Information management 75 11 0 4 0 4 7 96 4 27
2020 Information technology 72 11 5 1 0 2 9 93 2 173
2020 Internal audit 81 7 5 2 0 0 5 93 2 43
2020 Evaluation 72 14 0 0 0 5 9 100 0 22
2020 Data sciences 54 23 6 3 0 6 8 90 3 35
2020 Policy 61 19 7 2 1 3 8 90 3 382
2020 Project management 57 25 9 0 0 2 8 91 0 59
2020 Other services to the public 70 18 6 0 5 0 0 88 5 17
2020 None of the above 59 18 9 2 1 6 6 87 3 114

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Client contact centre 21 48 30 31
2020 Federal regulators 52 8 39 23
2020 Communications or public affairs 31 34 35 103
2020 Access to information and privacy 25 26 49 32
2020 Security 47 25 28 21
2020 Legal services 14 28 58 15
2020 Administration and operations 43 25 32 194
2020 Human resources 42 28 30 271
2020 Financial management 29 38 33 193
2020 Procurement 28 57 16 25
2020 Real property 40 40 20 20
2020 Information management 37 38 24 27
2020 Information technology 28 36 36 173
2020 Internal audit 19 42 39 43
2020 Evaluation 46 27 27 22
2020 Data sciences 45 18 37 35
2020 Policy 47 18 35 384
2020 Project management 39 19 42 59
2020 Other services to the public 30 31 39 17
2020 None of the above 44 19 36 114
2019 Client contact centre 43 39 17 23
2019 Federal regulators 24 32 44 25
2019 Communications or public affairs 32 32 37 98
2019 Access to information and privacy 44 29 26 27
2019 Security 36 32 32 31
2019 Legal services 16 26 57 19
2019 Administration and operations 39 25 36 190
2019 Human resources 43 26 32 281
2019 Financial management 44 21 35 164
2019 Procurement 53 27 19 26
2019 Real property 46 17 37 24
2019 Information management 36 24 40 25
2019 Information technology 37 32 31 170
2019 Internal audit 43 20 37 49
2019 Evaluation 45 28 28 18
2019 Data sciences 38 28 34 39
2019 Policy 56 11 33 351
2019 Project management 46 15 40 55
2019 Other services to the public 26 13 60 22
2019 None of the above 39 24 37 105
2018 Client contact centre 37 32 31 19
2018 Federal regulators 51 16 33 12
2018 Communications or public affairs 37 26 37 74
2018 Access to information and privacy 49 18 33 17
2018 Security 19 35 46 15
2018 Legal services 19 29 52 11
2018 Administration and operations 50 17 33 153
2018 Human resources 47 25 28 217
2018 Financial management 49 23 29 142
2018 Procurement 81 13 6 16
2018 Real property 40 33 27 18
2018 Information management 32 38 30 22
2018 Information technology 28 35 37 104
2018 Internal audit 24 30 46 37
2018 Evaluation 31 34 35 17
2018 Data sciences 30 28 42 19
2018 Policy 54 17 30 317
2018 Project management 57 16 27 46
2018 None of the above 53 16 30 92
2017 Client contact centre 34 35 30 22
2017 Federal regulators 48 14 37 14
2017 Communications or public affairs 44 26 30 73
2017 Access to information and privacy 46 10 44 18
2017 Security 31 23 46 22
2017 Legal services 42 8 50 12
2017 Administration and operations 51 22 27 193
2017 Human resources 44 25 30 212
2017 Financial management 46 29 25 163
2017 Procurement 59 28 14 14
2017 Real property 24 19 57 16
2017 Information management 37 32 32 35
2017 Information technology 38 25 37 125
2017 Internal audit 35 25 40 36
2017 Evaluation 39 32 29 12
2017 Data sciences 48 22 30 27
2017 Policy 50 15 35 284
2017 Project management 40 25 35 66
2017 None of the above 46 25 29 108
2014 Client contact centre 44 28 28 11
2014 Federal regulators 46 28 27 22
2014 Communications or public affairs 46 22 32 81
2014 Access to information and privacy 58 17 25 19
2014 Security 35 29 36 35
2014 Legal services 16 35 49 18
2014 Administration and operations 51 19 29 214
2014 Human resources 50 22 28 262
2014 Financial management 41 25 34 194
2014 Procurement 38 26 36 28
2014 Real property 40 21 40 15
2014 Information management 38 26 36 63
2014 Information technology 40 28 32 114
2014 Internal audit 43 26 31 39
2014 Evaluation 43 26 31 19
2014 Other services to the public 58 14 28 14
2014 None of the above 46 19 35 241

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Federal regulators 0 7 85 0 0 8 13
2020 Communications or public affairs 6 15 58 6 7 9 32
2020 Security 10 0 78 0 12 0 10
2020 Administration and operations 8 39 44 1 1 6 83
2020 Human resources 5 35 50 1 4 5 116
2020 Financial management 15 31 47 3 0 4 57
2020 Information management 0 31 50 0 10 10 10
2020 Information technology 8 12 49 9 9 13 50
2020 Evaluation 0 50 11 10 10 20 10
2020 Data sciences 6 12 62 14 0 6 16
2020 Policy 4 27 55 2 7 5 181
2020 Project management 16 12 51 0 9 13 24
2020 None of the above 4 21 44 4 9 19 50
2019 Client contact centre 20 30 30 10 10 0 10
2019 Communications or public affairs 3 26 51 6 9 3 31
2019 Access to information and privacy 17 8 52 0 23 0 12
2019 Security 0 0 72 10 9 10 11
2019 Administration and operations 11 35 41 3 1 9 75
2019 Human resources 3 27 54 3 7 6 119
2019 Financial management 11 24 59 0 4 2 71
2019 Procurement 0 15 57 0 14 15 14
2019 Real property 19 29 34 0 0 18 11
2019 Information technology 3 21 54 9 7 6 63
2019 Internal audit 20 9 44 5 18 5 21
2019 Data sciences 0 27 46 7 13 7 15
2019 Policy 4 23 56 1 9 7 197
2019 Project management 21 24 35 5 8 8 25
2019 None of the above 10 24 39 4 5 17 41
2018 Communications or public affairs 8 15 58 7 8 4 27
2018 Administration and operations 6 31 44 5 5 8 77
2018 Human resources 8 40 43 0 3 5 101
2018 Financial management 9 25 50 6 5 6 69
2018 Procurement 16 0 68 8 8 0 13
2018 Information technology 3 31 55 4 0 7 31
2018 Policy 4 28 52 5 5 5 169
2018 Project management 16 39 31 0 0 14 26
2018 None of the above 10 32 39 5 9 4 49
2017 Communications or public affairs 0 16 44 6 19 15 32
2017 Administration and operations 7 37 39 1 10 6 98
2017 Human resources 9 20 59 2 3 6 94
2017 Financial management 14 15 47 7 13 3 74
2017 Information management 16 0 69 8 0 8 13
2017 Information technology 11 23 40 2 17 7 46
2017 Internal audit 15 22 30 8 26 0 12
2017 Data sciences 0 23 77 0 0 0 13
2017 Policy 5 26 51 3 9 5 140
2017 Project management 3 29 49 3 15 0 27
2017 None of the above 10 30 47 0 4 8 50
2014 Federal regulators 0 20 80 0 9999 0 10
2014 Communications or public affairs 17 8 46 13 9999 16 37
2014 Access to information and privacy 10 0 28 26 9999 36 11
2014 Security 25 8 67 0 9999 0 12
2014 Administration and operations 6 28 52 3 9999 11 109
2014 Human resources 12 24 50 5 9999 9 130
2014 Financial management 10 21 58 8 9999 4 79
2014 Procurement 0 19 62 10 9999 9 11
2014 Information management 8 4 64 4 9999 20 24
2014 Information technology 11 18 58 4 9999 8 46
2014 Internal audit 6 6 77 6 9999 5 17
2014 None of the above 4 18 60 10 9999 8 111
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 29 6 3 3 0 0 88 6 31
2020 Federal regulators 68 32 0 0 0 0 0 100 0 23
2020 Communications or public affairs 52 35 5 7 2 0 0 87 9 101
2020 Access to information and privacy 65 32 0 3 0 0 0 97 3 32
2020 Security 52 28 6 10 5 0 0 80 14 21
2020 Legal services 51 49 0 0 0 0 0 100 0 15
2020 Administration and operations 57 29 10 3 2 0 0 86 5 193
2020 Human resources 55 32 4 7 1 0 0 88 8 270
2020 Financial management 59 35 4 2 2 0 0 93 3 192
2020 Procurement 69 23 0 0 4 3 0 96 4 25
2020 Real property 54 46 0 0 0 0 0 100 0 20
2020 Information management 57 32 0 7 3 0 0 89 11 27
2020 Information technology 51 34 6 5 4 0 0 85 8 173
2020 Internal audit 63 25 5 5 2 0 0 88 7 43
2020 Evaluation 67 14 5 5 9 0 0 82 14 22
2020 Data sciences 56 20 3 18 3 0 0 76 21 34
2020 Policy 51 35 6 6 2 0 0 86 8 381
2020 Project management 32 52 7 6 3 0 0 84 10 59
2020 Other services to the public 46 48 0 0 5 0 0 95 5 17
2020 None of the above 43 46 6 4 1 0 0 89 5 114
2019 Client contact centre 60 27 9 0 4 0 0 87 4 23
2019 Federal regulators 60 28 4 8 0 0 0 88 8 25
2019 Communications or public affairs 44 39 6 10 1 0 0 83 11 98
2019 Access to information and privacy 44 44 8 0 4 0 0 88 4 27
2019 Security 53 25 12 6 0 0 3 81 6 32
2019 Legal services 48 42 4 0 5 0 0 90 5 19
2019 Administration and operations 48 39 7 3 2 1 0 88 5 190
2019 Human resources 48 35 6 7 4 1 0 84 11 275
2019 Financial management 48 35 9 5 2 0 0 83 8 163
2019 Procurement 56 36 4 0 4 0 0 92 4 25
2019 Real property 67 28 0 4 0 0 0 96 4 24
2019 Information management 57 24 15 4 0 0 0 81 4 25
2019 Information technology 48 28 11 9 3 0 0 76 12 170
2019 Internal audit 59 33 4 2 0 2 0 94 2 48
2019 Evaluation 62 33 0 0 6 0 0 94 6 18
2019 Data sciences 36 35 5 8 16 0 0 71 24 38
2019 Policy 56 32 6 5 1 0 0 88 6 348
2019 Project management 47 39 11 4 0 0 0 86 4 55
2019 Other services to the public 65 17 9 9 0 0 0 82 9 22
2019 None of the above 58 29 8 4 1 0 0 87 5 103
2018 Client contact centre 30 59 6 5 0 0 0 89 5 18
2018 Federal regulators 66 26 0 8 0 0 0 92 8 12
2018 Communications or public affairs 44 40 6 7 3 0 0 84 9 73
2018 Access to information and privacy 28 48 11 12 0 0 0 76 12 17
2018 Security 55 37 8 0 0 0 0 92 0 15
2018 Legal services 73 27 0 0 0 0 0 100 0 11
2018 Administration and operations 45 45 6 1 3 0 0 90 4 152
2018 Human resources 49 40 4 4 2 0 0 89 6 213
2018 Financial management 50 36 9 3 1 0 0 86 5 142
2018 Procurement 56 31 0 6 0 6 0 93 7 16
2018 Real property 78 16 6 0 0 0 0 94 0 18
2018 Information management 47 39 5 0 4 5 0 91 4 22
2018 Information technology 44 35 9 6 4 0 1 80 11 102
2018 Internal audit 51 46 3 0 0 0 0 97 0 37
2018 Evaluation 69 26 0 6 0 0 0 94 6 17
2018 Data sciences 54 36 0 0 10 0 0 90 10 19
2018 Policy 60 33 3 3 1 0 0 93 3 316
2018 Project management 56 34 9 2 0 0 0 89 2 47
2018 None of the above 47 34 7 9 2 0 0 82 11 92
2017 Client contact centre 51 34 5 9 0 0 0 86 9 22
2017 Federal regulators 42 52 7 0 0 0 0 93 0 14
2017 Communications or public affairs 42 38 11 6 3 0 0 80 9 73
2017 Access to information and privacy 62 33 5 0 0 0 0 95 0 18
2017 Security 46 23 18 5 9 0 0 68 14 22
2017 Legal services 33 33 17 9 8 0 0 67 17 12
2017 Administration and operations 46 34 15 4 2 0 0 80 6 193
2017 Human resources 39 41 7 7 5 1 0 81 12 211
2017 Financial management 42 39 7 8 3 1 0 82 11 160
2017 Procurement 49 38 0 6 0 8 0 94 6 14
2017 Real property 63 31 6 0 0 0 0 94 0 16
2017 Information management 32 35 14 11 8 0 0 66 19 35
2017 Information technology 34 49 9 5 4 0 0 83 9 125
2017 Internal audit 64 27 3 3 3 0 0 92 5 36
2017 Evaluation 61 31 8 0 0 0 0 92 0 12
2017 Data sciences 29 56 8 7 0 0 0 85 7 27
2017 Policy 51 35 6 6 2 0 0 87 7 284
2017 Project management 42 50 5 2 1 0 0 92 3 65
2017 None of the above 52 34 7 5 2 0 0 86 6 108
2014 Client contact centre 35 38 18 9 0 0 0 73 9 11
2014 Federal regulators 69 27 0 0 5 0 0 95 5 22
2014 Communications or public affairs 40 46 5 8 1 0 0 87 9 81
2014 Access to information and privacy 17 41 15 0 26 0 0 59 26 19
2014 Security 35 39 23 3 0 0 0 74 3 35
2014 Legal services 39 43 12 6 0 0 0 82 6 18
2014 Administration and operations 41 39 12 5 3 0 0 80 8 214
2014 Human resources 44 43 7 3 2 0 0 88 5 262
2014 Financial management 53 33 8 3 2 0 0 86 5 194
2014 Procurement 55 28 0 14 3 0 0 83 17 28
2014 Real property 34 53 0 13 0 0 0 87 13 15
2014 Information management 49 41 7 4 0 0 0 90 4 63
2014 Information technology 41 41 9 6 1 2 0 84 7 114
2014 Internal audit 78 17 3 3 0 0 0 95 3 39
2014 Evaluation 42 42 10 0 5 0 0 84 5 19
2014 Other services to the public 58 28 14 0 0 0 0 86 0 14
2014 None of the above 50 36 7 4 2 0 0 87 6 240

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 53 9 3 0 0 0 88 3 30
2020 Federal regulators 51 21 20 4 4 0 0 72 8 23
2020 Communications or public affairs 30 40 16 9 1 3 0 72 11 103
2020 Access to information and privacy 39 41 8 3 6 3 0 82 9 31
2020 Security 18 62 10 10 0 0 0 80 10 21
2020 Legal services 55 31 14 0 0 0 0 86 0 15
2020 Administration and operations 38 45 9 5 2 2 0 84 7 194
2020 Human resources 32 45 10 7 4 1 0 78 11 270
2020 Financial management 36 42 13 6 3 1 0 78 9 192
2020 Procurement 51 45 0 4 0 0 0 96 4 25
2020 Real property 25 50 15 10 0 0 0 75 10 20
2020 Information management 28 37 11 18 4 4 0 67 22 27
2020 Information technology 33 39 15 9 4 1 0 72 13 173
2020 Internal audit 53 35 9 3 0 0 0 88 3 43
2020 Evaluation 23 41 14 18 5 0 0 64 23 22
2020 Data sciences 27 36 12 20 3 3 0 64 23 35
2020 Policy 27 47 13 9 4 0 0 73 13 383
2020 Project management 29 49 15 2 2 4 0 81 4 58
2020 Other services to the public 28 36 19 11 0 6 0 68 11 17
2020 None of the above 28 44 14 8 3 2 1 74 11 114
2019 Client contact centre 17 48 21 9 4 0 0 66 13 23
2019 Federal regulators 28 43 8 12 4 4 0 75 17 25
2019 Communications or public affairs 35 44 12 8 1 0 0 78 9 98
2019 Access to information and privacy 55 23 19 0 4 0 0 77 4 27
2019 Security 34 44 3 10 3 0 6 83 14 32
2019 Legal services 43 25 32 0 0 0 0 68 0 19
2019 Administration and operations 38 47 12 2 1 0 1 86 3 190
2019 Human resources 28 46 12 9 4 1 0 75 13 280
2019 Financial management 27 39 22 5 3 3 0 69 8 164
2019 Procurement 39 38 15 4 0 4 0 80 4 26
2019 Real property 44 43 9 4 0 0 0 87 4 23
2019 Information management 32 28 20 16 0 4 0 63 16 25
2019 Information technology 28 41 17 8 5 1 0 70 14 171
2019 Internal audit 37 42 15 6 0 0 0 79 6 49
2019 Evaluation 34 49 0 17 0 0 0 83 17 18
2019 Data sciences 30 36 11 23 0 0 0 67 23 39
2019 Policy 28 49 15 6 1 1 0 78 7 349
2019 Project management 20 54 12 14 0 0 0 74 14 55
2019 Other services to the public 55 27 17 0 0 0 0 83 0 22
2019 None of the above 27 40 25 7 2 0 0 67 8 104
2018 Client contact centre 27 47 15 5 7 0 0 74 12 19
2018 Federal regulators 42 16 26 8 0 8 0 63 9 12
2018 Communications or public affairs 31 40 17 9 1 1 0 72 11 74
2018 Access to information and privacy 17 41 19 11 12 0 0 58 24 17
2018 Security 20 69 11 0 0 0 0 89 0 15
2018 Legal services 39 34 27 0 0 0 0 73 0 11
2018 Administration and operations 28 45 17 7 1 1 0 74 8 152
2018 Human resources 23 45 14 13 4 0 0 68 17 216
2018 Financial management 23 47 19 5 5 0 1 71 10 140
2018 Procurement 25 43 32 0 0 0 0 68 0 16
2018 Real property 44 33 4 6 12 0 0 78 18 18
2018 Information management 43 36 0 9 4 5 4 86 14 22
2018 Information technology 25 45 20 5 5 0 0 70 10 103
2018 Internal audit 29 52 14 2 0 2 0 83 2 37
2018 Evaluation 37 41 17 6 0 0 0 78 6 17
2018 Data sciences 47 21 11 16 5 0 0 68 21 18
2018 Policy 31 45 12 8 2 1 1 77 10 315
2018 Project management 31 47 8 15 0 0 0 78 15 46
2018 None of the above 29 43 17 8 2 0 0 73 10 91
2017 Client contact centre 16 53 18 8 0 5 0 73 9 22
2017 Federal regulators 28 50 21 0 0 0 0 79 0 14
2017 Communications or public affairs 28 46 15 7 3 0 0 75 10 73
2017 Access to information and privacy 21 57 11 0 11 0 0 78 11 18
2017 Security 41 31 14 14 0 0 0 72 14 22
2017 Legal services 33 16 42 9 0 0 0 50 9 12
2017 Administration and operations 34 48 13 4 1 0 0 83 4 192
2017 Human resources 24 42 12 14 7 1 0 67 20 212
2017 Financial management 27 51 9 9 3 0 0 79 12 163
2017 Procurement 34 53 8 6 0 0 0 86 6 14
2017 Real property 37 57 6 0 0 0 0 94 0 16
2017 Information management 12 43 20 11 11 3 0 57 23 35
2017 Information technology 25 44 21 6 3 1 0 69 10 125
2017 Internal audit 43 41 14 3 0 0 0 84 3 36
2017 Evaluation 46 46 8 0 0 0 0 92 0 12
2017 Data sciences 26 37 11 11 11 4 0 65 23 27
2017 Policy 35 41 13 6 2 2 0 78 8 284
2017 Project management 29 49 13 5 1 3 0 80 6 66
2017 None of the above 28 54 7 5 2 3 0 85 7 108
2014 Client contact centre 9 64 18 9 0 0 0 73 9 11
2014 Federal regulators 28 40 18 9 4 0 0 68 13 22
2014 Communications or public affairs 30 43 16 5 3 4 0 76 8 81
2014 Access to information and privacy 16 38 21 0 15 10 0 60 17 19
2014 Security 35 40 9 14 3 0 0 75 17 35
2014 Legal services 23 50 22 0 6 0 0 73 6 18
2014 Administration and operations 31 36 18 8 3 3 1 70 11 213
2014 Human resources 26 46 13 11 2 1 0 73 14 262
2014 Financial management 28 46 15 8 2 1 0 75 10 194
2014 Procurement 11 43 21 21 3 0 0 54 24 28
2014 Real property 40 40 7 7 0 7 0 86 7 15
2014 Information management 34 41 17 6 0 1 0 76 6 63
2014 Information technology 19 47 20 10 1 3 0 68 11 114
2014 Internal audit 35 39 10 10 0 5 0 78 11 39
2014 Evaluation 27 47 21 5 0 0 0 74 5 19
2014 Other services to the public 38 55 7 0 0 0 0 93 0 14
2014 None of the above 26 44 15 10 3 2 0 71 14 241

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 3 13 37 40 7 0 0 47 16 31
2020 Federal regulators 0 28 43 25 4 0 0 29 28 23
2020 Communications or public affairs 12 26 41 16 5 1 0 21 38 103
2020 Access to information and privacy 8 29 20 30 11 0 3 41 38 32
2020 Security 18 43 33 6 0 0 0 6 61 21
2020 Legal services 16 20 14 33 17 0 0 51 36 15
2020 Administration and operations 8 22 34 24 12 0 1 36 30 193
2020 Human resources 16 29 29 17 8 1 1 25 45 268
2020 Financial management 9 20 38 23 8 1 1 32 30 191
2020 Procurement 4 12 40 20 12 8 4 37 18 25
2020 Real property 0 15 45 40 0 0 0 40 15 20
2020 Information management 14 29 28 16 12 0 0 28 43 27
2020 Information technology 11 22 40 22 5 0 1 26 33 173
2020 Internal audit 2 14 42 35 4 0 2 40 17 43
2020 Evaluation 18 9 31 14 23 0 5 39 28 22
2020 Data sciences 6 31 32 23 8 0 0 32 37 35
2020 Policy 13 24 40 18 4 0 1 22 38 382
2020 Project management 12 32 36 10 9 2 0 19 45 59
2020 Other services to the public 11 32 34 12 5 6 0 18 46 17
2020 None of the above 9 29 37 15 8 1 1 24 39 114
2019 Client contact centre 9 22 44 21 4 0 0 26 31 23
2019 Federal regulators 4 25 35 28 8 0 0 36 29 25
2019 Communications or public affairs 8 16 40 22 10 3 0 34 25 98
2019 Access to information and privacy 4 31 26 18 22 0 0 40 34 27
2019 Security 6 38 28 16 9 0 3 26 45 32
2019 Legal services 11 16 23 22 16 0 11 43 31 18
2019 Administration and operations 13 22 34 20 10 1 2 31 35 190
2019 Human resources 16 28 29 20 6 0 1 26 44 276
2019 Financial management 9 19 36 25 9 0 1 35 29 164
2019 Procurement 12 34 23 20 12 0 0 31 46 26
2019 Real property 4 26 20 45 0 0 4 48 31 24
2019 Information management 16 28 40 4 8 4 0 13 46 25
2019 Information technology 19 28 30 18 4 0 1 22 48 169
2019 Internal audit 6 23 41 18 10 0 2 29 29 49
2019 Evaluation 6 11 23 32 22 6 0 58 18 18
2019 Data sciences 10 26 31 23 5 5 0 30 38 39
2019 Policy 11 25 37 18 8 1 1 26 36 350
2019 Project management 15 18 49 15 4 0 0 19 33 55
2019 Other services to the public 0 22 28 28 18 0 4 48 23 22
2019 None of the above 7 20 47 15 10 0 1 25 28 105
2018 Client contact centre 10 21 37 10 22 0 0 32 31 19
2018 Federal regulators 0 16 58 9 16 0 0 25 16 12
2018 Communications or public affairs 5 32 46 11 5 1 0 16 38 74
2018 Access to information and privacy 5 30 51 7 7 0 0 14 36 17
2018 Security 6 42 32 8 6 6 0 15 51 14
2018 Legal services 0 18 56 11 0 8 8 13 21 11
2018 Administration and operations 12 27 37 19 4 0 1 23 40 152
2018 Human resources 14 26 36 14 7 1 2 22 42 216
2018 Financial management 8 31 32 24 5 0 1 29 39 141
2018 Procurement 6 39 30 12 6 0 6 19 48 16
2018 Real property 11 29 23 20 17 0 0 37 41 18
2018 Information management 26 17 28 20 5 0 4 25 45 22
2018 Information technology 14 31 40 11 3 1 0 14 45 104
2018 Internal audit 2 36 28 27 5 0 2 33 39 37
2018 Evaluation 6 13 34 31 12 6 0 45 19 17
2018 Data sciences 5 27 38 21 0 8 0 23 36 18
2018 Policy 10 29 34 21 4 1 1 26 39 316
2018 Project management 19 22 37 20 2 0 0 23 41 46
2018 None of the above 18 24 34 18 5 0 0 24 42 92
2017 Client contact centre 10 50 27 13 0 0 0 13 60 22
2017 Federal regulators 0 23 28 20 29 0 0 49 23 14
2017 Communications or public affairs 15 17 39 15 10 1 1 26 33 73
2017 Access to information and privacy 27 22 40 5 5 0 0 11 49 18
2017 Security 18 35 28 14 0 5 0 14 56 22
2017 Legal services 0 34 32 17 17 0 0 34 34 12
2017 Administration and operations 9 25 36 21 8 0 2 30 34 192
2017 Human resources 24 27 34 8 5 0 1 14 52 209
2017 Financial management 5 23 44 20 6 0 1 27 29 163
2017 Procurement 6 25 39 14 15 0 0 29 32 14
2017 Real property 26 38 37 0 0 0 0 0 63 16
2017 Information management 28 22 35 11 0 0 3 11 52 35
2017 Information technology 13 30 34 15 4 1 2 20 45 125
2017 Internal audit 6 22 31 24 10 5 3 36 30 35
2017 Evaluation 0 8 31 38 23 0 0 62 8 12
2017 Data sciences 19 19 44 15 4 0 0 18 37 27
2017 Policy 11 26 35 20 6 0 1 26 38 284
2017 Project management 18 39 25 15 1 2 0 17 58 66
2017 None of the above 10 29 31 13 10 0 6 25 41 108
2014 Client contact centre 0 36 54 10 0 0 0 10 36 11
2014 Federal regulators 13 14 50 18 0 0 4 19 28 22
2014 Communications or public affairs 4 23 41 20 9 0 2 30 28 81
2014 Access to information and privacy 21 22 37 21 0 0 0 21 42 19
2014 Security 15 36 31 15 0 0 3 15 53 35
2014 Legal services 11 16 38 23 12 0 0 35 27 18
2014 Administration and operations 10 26 39 14 9 0 2 24 37 213
2014 Human resources 13 25 43 15 3 0 1 18 38 262
2014 Financial management 8 21 45 15 9 1 1 25 30 194
2014 Procurement 18 11 42 19 7 0 3 27 30 28
2014 Real property 7 26 34 34 0 0 0 34 32 15
2014 Information management 8 35 30 16 9 0 2 26 44 63
2014 Information technology 12 36 35 11 4 1 1 15 49 114
2014 Internal audit 3 18 56 10 10 0 3 21 21 39
2014 Evaluation 10 27 57 5 0 0 0 5 37 19
2014 Other services to the public 0 43 29 21 7 0 0 28 43 14
2014 None of the above 10 19 40 20 6 0 4 28 31 239

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 3 7 37 29 18 3 3 50 11 31
2020 Federal regulators 0 13 24 37 26 0 0 63 13 23
2020 Communications or public affairs 3 5 27 35 26 5 0 63 9 103
2020 Access to information and privacy 11 8 20 32 19 0 9 56 22 32
2020 Security 18 39 28 9 6 0 0 15 57 21
2020 Legal services 8 14 11 30 31 6 0 65 23 15
2020 Administration and operations 3 15 24 30 24 4 1 56 18 189
2020 Human resources 8 15 29 27 15 3 3 44 25 267
2020 Financial management 4 11 25 36 19 1 4 58 16 191
2020 Procurement 0 8 28 20 35 4 4 60 9 25
2020 Real property 0 10 5 46 39 0 0 85 10 20
2020 Information management 7 14 52 10 16 0 0 26 21 27
2020 Information technology 6 15 24 35 18 1 1 54 22 173
2020 Internal audit 2 9 19 30 37 0 2 69 12 43
2020 Evaluation 0 23 13 37 18 5 5 61 25 22
2020 Data sciences 3 15 19 28 27 8 0 60 19 35
2020 Policy 6 13 22 38 17 2 2 58 20 380
2020 Project management 7 17 27 28 16 5 0 46 25 59
2020 Other services to the public 5 17 30 36 12 0 0 48 22 17
2020 None of the above 4 11 25 33 18 5 4 56 16 112
2019 Client contact centre 5 9 45 23 13 5 0 38 14 22
2019 Federal regulators 8 16 24 28 12 12 0 46 28 25
2019 Communications or public affairs 2 10 18 43 21 1 4 68 13 98
2019 Access to information and privacy 4 4 20 33 32 8 0 71 8 27
2019 Security 3 12 23 33 22 3 3 59 17 31
2019 Legal services 11 15 0 26 26 11 11 67 33 19
2019 Administration and operations 5 13 31 22 23 4 2 48 20 189
2019 Human resources 13 18 27 24 15 3 1 40 31 276
2019 Financial management 7 15 29 26 20 2 2 48 22 164
2019 Procurement 4 23 23 26 23 0 0 50 27 26
2019 Real property 4 4 26 25 33 0 8 63 9 24
2019 Information management 12 16 20 36 8 8 0 48 31 25
2019 Information technology 11 15 30 24 15 3 1 41 28 169
2019 Internal audit 4 12 31 29 22 0 2 52 16 49
2019 Evaluation 6 0 23 49 17 6 0 70 6 18
2019 Data sciences 13 13 26 31 12 5 0 46 27 39
2019 Policy 5 12 28 34 18 1 1 53 18 350
2019 Project management 7 18 31 35 9 0 0 44 25 55
2019 Other services to the public 4 4 22 37 28 0 4 68 9 22
2019 None of the above 9 11 29 27 23 0 1 51 20 105
2018 Client contact centre 22 10 20 16 26 5 0 45 34 19
2018 Federal regulators 0 16 16 25 42 0 0 67 16 12
2018 Communications or public affairs 2 16 22 45 11 1 2 58 19 74
2018 Access to information and privacy 17 11 30 35 7 0 0 41 28 17
2018 Security 12 0 36 40 6 6 0 49 13 14
2018 Legal services 0 20 17 28 0 17 18 44 30 11
2018 Administration and operations 8 14 25 32 16 1 4 51 23 152
2018 Human resources 8 20 25 27 14 4 3 43 30 213
2018 Financial management 7 15 39 25 10 2 2 36 23 138
2018 Procurement 0 32 44 6 12 0 6 20 34 16
2018 Real property 6 29 11 28 22 0 4 52 36 18
2018 Information management 9 33 26 10 17 0 4 28 45 21
2018 Information technology 9 16 36 24 10 2 3 36 27 104
2018 Internal audit 5 11 39 30 11 3 2 42 17 37
2018 Evaluation 0 6 41 31 17 6 0 51 6 17
2018 Data sciences 0 5 27 38 21 8 0 65 6 18
2018 Policy 6 15 27 36 12 2 2 50 22 315
2018 Project management 8 16 33 24 19 0 0 43 24 47
2018 None of the above 13 17 24 26 18 2 0 45 30 92
2017 Client contact centre 14 18 18 42 0 0 9 46 34 22
2017 Federal regulators 0 7 30 28 28 0 8 60 8 14
2017 Communications or public affairs 5 19 25 24 22 3 3 48 25 73
2017 Access to information and privacy 16 11 16 38 19 0 0 57 27 18
2017 Security 9 33 19 34 0 5 0 35 44 21
2017 Legal services 9 25 8 33 25 0 0 58 34 12
2017 Administration and operations 5 15 24 26 23 2 6 53 21 188
2017 Human resources 14 21 30 18 10 2 6 30 37 209
2017 Financial management 7 12 28 31 17 2 4 51 20 163
2017 Procurement 6 13 45 14 15 0 7 31 21 14
2017 Real property 0 27 26 33 14 0 0 47 27 15
2017 Information management 14 28 37 12 8 0 0 21 43 35
2017 Information technology 7 22 25 26 16 2 3 44 30 124
2017 Internal audit 3 14 26 29 16 7 6 51 19 35
2017 Evaluation 0 0 23 32 45 0 0 77 0 12
2017 Data sciences 4 15 25 30 22 4 0 54 19 27
2017 Policy 6 11 25 37 16 2 2 56 18 284
2017 Project management 11 19 28 23 12 3 3 38 32 66
2017 None of the above 5 17 31 18 17 4 8 40 25 108
2014 Client contact centre 9 44 38 9 0 0 0 9 53 11
2014 Federal regulators 5 0 18 37 36 0 4 77 5 22
2014 Communications or public affairs 4 4 28 38 19 1 6 61 8 81
2014 Access to information and privacy 21 15 16 21 11 16 0 38 43 19
2014 Security 14 26 32 15 11 0 3 27 41 35
2014 Legal services 11 6 32 34 17 0 0 51 17 18
2014 Administration and operations 7 18 26 27 16 4 3 46 26 214
2014 Human resources 5 16 26 34 13 3 3 50 23 261
2014 Financial management 5 17 26 33 16 1 3 51 23 193
2014 Procurement 10 18 22 33 11 7 0 47 30 28
2014 Real property 0 13 41 20 20 7 0 43 13 15
2014 Information management 7 13 28 20 20 7 5 46 22 63
2014 Information technology 12 21 32 23 7 2 3 32 35 114
2014 Internal audit 8 13 16 39 20 0 5 62 21 39
2014 Evaluation 0 10 21 47 16 0 5 67 11 19
2014 Other services to the public 14 0 21 36 20 0 9 61 16 14
2014 None of the above 4 13 27 35 15 3 4 53 18 240

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 3 22 25 32 17 0 0 49 25 31
2020 Federal regulators 23 20 29 20 8 0 0 28 43 23
2020 Communications or public affairs 18 29 30 14 8 0 0 22 48 103
2020 Access to information and privacy 14 31 30 15 4 7 0 20 48 32
2020 Security 23 23 23 26 0 0 5 27 48 21
2020 Legal services 0 11 23 38 20 8 0 63 12 15
2020 Administration and operations 10 26 29 22 10 2 1 33 37 191
2020 Human resources 21 26 23 18 9 1 1 28 49 269
2020 Financial management 9 16 30 27 15 2 2 43 26 189
2020 Procurement 4 8 27 33 16 4 8 55 14 25
2020 Real property 5 10 45 25 15 0 0 40 15 20
2020 Information management 14 20 38 19 9 0 0 28 34 26
2020 Information technology 15 22 32 23 8 0 0 31 38 173
2020 Internal audit 9 14 35 20 19 0 2 40 24 43
2020 Evaluation 0 18 27 22 23 0 9 50 20 22
2020 Data sciences 12 15 33 35 6 0 0 41 26 35
2020 Policy 13 24 30 22 10 1 1 32 37 381
2020 Project management 15 26 24 24 6 5 0 32 43 59
2020 Other services to the public 0 36 27 19 18 0 0 38 36 17
2020 None of the above 9 21 31 23 9 4 3 34 33 114
2019 Client contact centre 13 13 31 30 9 4 0 41 27 23
2019 Federal regulators 12 20 12 44 8 4 0 55 33 25
2019 Communications or public affairs 13 23 31 20 9 1 3 31 37 98
2019 Access to information and privacy 16 15 18 32 19 0 0 51 31 27
2019 Security 9 10 35 33 10 0 3 44 20 31
2019 Legal services 0 32 15 31 5 0 16 44 38 19
2019 Administration and operations 17 22 27 19 13 2 2 33 40 191
2019 Human resources 22 22 29 14 9 1 1 24 46 277
2019 Financial management 10 18 30 24 16 1 1 40 29 163
2019 Procurement 0 15 30 30 24 0 0 54 15 26
2019 Real property 8 13 21 37 13 0 9 54 23 24
2019 Information management 12 32 32 16 4 4 0 21 45 25
2019 Information technology 16 24 33 18 9 1 0 27 40 169
2019 Internal audit 18 10 31 29 10 2 0 39 29 49
2019 Evaluation 0 11 28 23 38 0 0 61 11 18
2019 Data sciences 18 16 34 21 10 0 3 31 34 39
2019 Policy 17 17 30 23 10 1 1 34 35 351
2019 Project management 11 35 40 11 4 0 0 14 46 55
2019 Other services to the public 9 26 29 27 0 0 9 30 38 22
2019 None of the above 13 16 34 20 14 0 3 35 30 105
2018 Client contact centre 5 10 11 27 27 10 10 67 19 19
2018 Federal regulators 25 8 26 25 16 0 0 42 33 12
2018 Communications or public affairs 21 24 31 18 4 0 1 22 46 74
2018 Access to information and privacy 31 22 28 13 7 0 0 19 53 17
2018 Security 11 31 37 8 6 6 0 15 45 14
2018 Legal services 8 9 25 31 0 0 27 43 23 11
2018 Administration and operations 16 20 33 20 7 1 3 28 37 150
2018 Human resources 22 21 27 19 6 3 3 26 45 215
2018 Financial management 13 24 33 19 9 0 1 29 38 141
2018 Procurement 0 19 43 25 12 0 0 38 19 16
2018 Real property 0 35 27 11 27 0 0 38 35 18
2018 Information management 18 26 21 21 0 0 14 24 51 22
2018 Information technology 18 24 38 11 8 1 0 19 43 104
2018 Internal audit 16 25 36 8 11 0 5 19 43 37
2018 Evaluation 6 11 29 26 23 6 0 52 18 17
2018 Data sciences 21 16 32 5 11 8 6 19 44 18
2018 Policy 17 22 28 22 10 1 1 32 40 314
2018 Project management 21 22 40 16 2 0 0 17 43 46
2018 None of the above 18 15 29 23 14 0 0 38 34 92
2017 Client contact centre 18 22 26 20 0 4 9 23 46 22
2017 Federal regulators 7 35 28 15 16 0 0 30 41 14
2017 Communications or public affairs 12 32 36 9 9 2 0 19 44 73
2017 Access to information and privacy 22 30 27 10 11 0 0 21 52 18
2017 Security 14 26 38 9 0 0 14 11 46 22
2017 Legal services 9 33 25 9 9 0 16 20 50 12
2017 Administration and operations 15 25 33 16 8 1 2 25 41 190
2017 Human resources 27 28 23 12 5 2 2 18 58 209
2017 Financial management 10 26 34 22 7 1 1 29 36 163
2017 Procurement 0 12 43 38 8 0 0 45 12 14
2017 Real property 20 21 39 20 0 0 0 20 41 15
2017 Information management 23 29 29 6 3 7 3 10 58 34
2017 Information technology 15 30 29 18 4 3 2 23 47 124
2017 Internal audit 14 24 34 10 6 7 6 18 43 35
2017 Evaluation 0 8 40 7 45 0 0 52 8 12
2017 Data sciences 26 15 15 22 11 8 4 38 45 27
2017 Policy 17 15 30 27 9 1 1 36 33 284
2017 Project management 17 21 24 22 12 2 2 35 40 66
2017 None of the above 17 16 24 22 16 0 5 41 35 108
2014 Client contact centre 9 45 19 27 0 0 0 27 54 11
2014 Federal regulators 5 18 18 27 23 4 4 55 25 22
2014 Communications or public affairs 17 29 31 10 8 2 3 19 49 81
2014 Access to information and privacy 26 27 25 10 6 0 6 17 56 19
2014 Security 25 37 17 15 3 0 3 18 65 35
2014 Legal services 17 27 17 11 23 5 0 35 46 18
2014 Administration and operations 19 24 30 16 8 0 3 25 44 214
2014 Human resources 27 24 28 14 4 1 2 19 52 260
2014 Financial management 12 22 34 21 10 1 0 31 34 194
2014 Procurement 19 28 22 28 3 0 0 31 47 28
2014 Real property 33 33 13 21 0 0 0 21 66 15
2014 Information management 30 18 25 16 8 0 4 25 49 63
2014 Information technology 22 32 33 6 3 2 1 9 56 114
2014 Internal audit 18 16 44 13 10 0 0 23 33 39
2014 Evaluation 16 21 42 16 0 0 6 17 39 19
2014 Other services to the public 28 27 7 30 0 0 9 32 60 14
2014 None of the above 16 19 30 21 9 2 3 32 37 240

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 0 9 26 45 13 4 3 62 10 31
2020 Federal regulators 22 44 8 21 4 0 0 25 66 23
2020 Communications or public affairs 10 31 32 15 9 0 2 25 43 102
2020 Access to information and privacy 14 20 30 30 7 0 0 36 34 32
2020 Security 18 32 32 17 0 0 0 17 51 21
2020 Legal services 0 0 41 47 12 0 0 59 0 15
2020 Administration and operations 10 25 28 19 15 1 1 35 36 193
2020 Human resources 22 25 24 22 7 0 1 29 47 270
2020 Financial management 9 17 35 24 13 1 1 37 27 190
2020 Procurement 4 12 40 20 16 4 4 39 17 25
2020 Real property 0 20 45 20 15 0 0 35 20 20
2020 Information management 14 17 46 12 12 0 0 23 31 27
2020 Information technology 8 21 36 23 12 1 0 35 29 171
2020 Internal audit 2 14 46 23 12 0 2 36 17 43
2020 Evaluation 0 5 46 22 27 0 0 49 5 22
2020 Data sciences 11 28 28 20 13 0 0 33 39 35
2020 Policy 19 23 34 18 6 0 1 25 42 378
2020 Project management 3 22 50 17 5 2 2 23 25 58
2020 Other services to the public 13 27 29 19 12 0 0 31 40 17
2020 None of the above 11 21 32 23 10 1 2 35 33 113
2019 Client contact centre 9 9 37 27 18 0 0 45 18 22
2019 Federal regulators 8 24 20 40 4 4 0 46 33 25
2019 Communications or public affairs 5 18 35 29 12 0 1 41 23 97
2019 Access to information and privacy 0 15 38 25 17 4 0 44 16 27
2019 Security 9 16 37 22 12 0 3 35 26 32
2019 Legal services 4 16 26 32 5 0 16 44 25 19
2019 Administration and operations 11 21 31 20 14 1 2 35 33 191
2019 Human resources 20 21 28 19 9 1 1 29 43 280
2019 Financial management 7 21 34 22 14 0 1 37 29 163
2019 Procurement 19 12 31 19 20 0 0 39 30 26
2019 Real property 0 13 50 21 12 0 4 35 13 24
2019 Information management 12 27 24 28 4 4 0 34 41 25
2019 Information technology 15 21 33 18 13 0 0 31 36 169
2019 Internal audit 4 14 49 22 8 0 2 31 19 49
2019 Evaluation 6 11 12 39 32 0 0 72 17 18
2019 Data sciences 8 21 28 34 10 0 0 43 29 39
2019 Policy 15 26 33 18 6 1 1 25 42 351
2019 Project management 9 20 40 23 7 0 0 31 29 55
2019 Other services to the public 0 12 31 33 14 5 4 52 14 22
2019 None of the above 19 20 35 16 10 0 1 25 39 104
2018 Client contact centre 0 10 27 21 37 5 0 60 11 19
2018 Federal regulators 8 34 33 16 8 0 0 25 42 12
2018 Communications or public affairs 11 23 43 20 4 0 0 23 34 74
2018 Access to information and privacy 12 28 47 7 7 0 0 14 39 17
2018 Security 20 22 38 0 14 6 0 15 44 14
2018 Legal services 0 10 30 42 9 0 9 56 11 10
2018 Administration and operations 13 21 37 19 7 0 3 27 36 152
2018 Human resources 22 19 35 14 7 1 2 22 42 214
2018 Financial management 11 21 31 28 6 0 2 35 33 137
2018 Procurement 21 33 25 14 6 0 0 20 54 15
2018 Real property 6 25 28 29 12 0 0 40 31 17
2018 Information management 5 9 52 16 10 0 9 29 15 22
2018 Information technology 11 23 42 17 5 2 0 22 34 104
2018 Internal audit 3 20 44 25 6 0 2 31 23 36
2018 Evaluation 12 12 18 37 21 0 0 58 24 16
2018 Data sciences 21 16 44 11 0 8 0 12 41 18
2018 Policy 12 26 37 18 5 1 1 23 39 312
2018 Project management 13 30 35 16 7 0 0 22 43 45
2018 None of the above 16 21 40 16 6 0 0 22 38 92
2017 Client contact centre 15 18 27 35 0 5 0 37 35 21
2017 Federal regulators 7 16 56 14 8 0 0 21 23 14
2017 Communications or public affairs 12 21 37 17 14 0 0 30 33 73
2017 Access to information and privacy 10 27 31 16 15 0 0 31 38 18
2017 Security 9 33 34 15 5 0 5 20 44 21
2017 Legal services 0 25 41 17 17 0 0 34 25 12
2017 Administration and operations 17 20 30 21 10 1 2 32 38 189
2017 Human resources 21 27 31 12 6 1 2 19 49 208
2017 Financial management 6 20 40 22 11 0 1 34 26 163
2017 Procurement 0 20 32 30 8 11 0 42 22 14
2017 Real property 12 26 44 12 6 0 0 18 38 16
2017 Information management 9 29 34 20 6 3 0 26 38 35
2017 Information technology 9 25 32 21 8 1 2 30 36 125
2017 Internal audit 11 14 37 20 10 5 3 33 27 35
2017 Evaluation 0 0 40 31 29 0 0 60 0 12
2017 Data sciences 15 23 33 15 15 0 0 30 37 27
2017 Policy 15 18 42 19 5 0 1 25 33 284
2017 Project management 10 24 43 14 8 2 0 22 35 66
2017 None of the above 10 35 32 11 9 0 3 21 46 108
2014 Client contact centre 9 29 45 17 0 0 0 17 37 11
2014 Federal regulators 5 14 36 45 0 0 0 45 18 22
2014 Communications or public affairs 5 20 45 20 8 0 2 29 25 81
2014 Access to information and privacy 32 16 31 16 5 0 0 21 48 19
2014 Security 9 34 26 23 6 0 3 29 44 35
2014 Legal services 6 16 43 17 17 0 0 35 22 18
2014 Administration and operations 10 23 40 18 7 1 1 25 34 213
2014 Human resources 11 24 38 21 5 0 2 26 35 259
2014 Financial management 10 21 37 22 8 1 1 30 32 193
2014 Procurement 13 34 39 7 7 0 0 14 47 28
2014 Real property 12 7 40 27 14 0 0 40 19 15
2014 Information management 5 24 30 20 16 0 5 38 30 63
2014 Information technology 16 29 36 12 5 2 2 17 46 113
2014 Internal audit 3 3 59 26 10 0 0 35 5 39
2014 Evaluation 0 27 37 31 5 0 0 37 27 19
2014 Other services to the public 16 20 28 37 0 0 0 37 36 14
2014 None of the above 10 19 40 22 6 0 3 29 29 238

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 15 10 32 33 7 0 3 41 26 31
2020 Federal regulators 22 36 8 21 8 4 0 30 61 23
2020 Communications or public affairs 16 33 21 19 10 2 0 29 50 103
2020 Access to information and privacy 14 14 43 12 17 0 0 29 28 31
2020 Security 42 27 19 11 0 0 0 11 69 21
2020 Legal services 15 15 21 38 13 0 0 50 29 14
2020 Administration and operations 10 23 26 22 17 1 0 40 34 194
2020 Human resources 27 20 25 16 10 1 1 27 48 269
2020 Financial management 12 23 26 21 13 2 4 35 37 190
2020 Procurement 20 7 36 12 16 4 4 30 30 25
2020 Real property 20 14 45 5 15 0 0 21 34 20
2020 Information management 33 23 18 11 16 0 0 27 55 27
2020 Information technology 15 26 28 20 8 1 2 28 42 173
2020 Internal audit 9 31 32 16 7 0 4 24 42 43
2020 Evaluation 0 9 36 23 27 0 5 53 9 22
2020 Data sciences 19 23 14 30 9 6 0 41 44 35
2020 Policy 19 18 31 22 8 2 1 31 38 381
2020 Project management 18 21 28 18 7 3 5 27 43 59
2020 Other services to the public 17 5 51 8 13 6 0 22 23 17
2020 None of the above 14 17 26 21 14 6 2 38 34 114
2019 Client contact centre 9 28 23 27 9 4 0 37 39 22
2019 Federal regulators 4 12 31 40 12 0 0 52 16 25
2019 Communications or public affairs 10 20 25 30 13 0 2 44 30 98
2019 Access to information and privacy 4 15 11 41 21 8 0 67 21 27
2019 Security 22 19 31 9 12 3 3 23 43 32
2019 Legal services 15 0 38 26 16 0 5 44 16 19
2019 Administration and operations 9 21 28 18 17 2 5 38 33 191
2019 Human resources 24 24 21 16 10 2 2 27 50 277
2019 Financial management 11 19 31 22 14 0 3 37 32 164
2019 Procurement 27 4 19 27 20 0 4 48 32 26
2019 Real property 13 21 25 8 24 0 9 35 37 24
2019 Information management 28 16 32 12 4 4 4 18 48 25
2019 Information technology 18 21 27 16 14 1 3 31 40 169
2019 Internal audit 12 23 37 14 10 0 4 25 36 49
2019 Evaluation 6 6 23 17 44 0 6 64 12 18
2019 Data sciences 16 25 23 13 15 3 5 30 45 39
2019 Policy 13 24 25 23 12 3 1 36 38 349
2019 Project management 16 29 29 18 6 0 2 24 46 55
2019 Other services to the public 4 13 18 41 5 9 9 57 21 22
2019 None of the above 15 25 17 19 17 4 2 39 43 104
2018 Client contact centre 16 20 37 0 27 0 0 27 36 19
2018 Federal regulators 8 33 33 9 8 9 0 19 45 12
2018 Communications or public affairs 12 36 28 22 1 1 0 23 48 74
2018 Access to information and privacy 18 55 8 13 7 0 0 19 73 17
2018 Security 22 26 16 23 6 6 0 31 51 14
2018 Legal services 10 17 29 29 8 8 0 40 29 11
2018 Administration and operations 18 15 30 24 11 1 2 35 34 152
2018 Human resources 24 24 25 15 6 1 5 22 51 215
2018 Financial management 13 27 27 23 9 0 2 32 41 139
2018 Procurement 26 43 12 12 6 0 0 18 69 16
2018 Real property 23 29 12 10 22 0 4 34 54 18
2018 Information management 35 17 14 10 11 0 13 25 59 22
2018 Information technology 26 26 26 18 3 1 1 21 53 104
2018 Internal audit 8 41 32 10 6 3 0 16 51 37
2018 Evaluation 12 17 17 42 6 0 7 51 31 17
2018 Data sciences 32 22 17 16 5 8 0 23 58 18
2018 Policy 14 27 28 20 6 3 3 27 43 314
2018 Project management 17 45 20 11 4 3 0 16 64 47
2018 None of the above 21 24 26 18 9 0 1 28 46 92
2017 Client contact centre 39 34 13 9 0 0 4 9 77 22
2017 Federal regulators 28 21 14 21 7 0 9 31 54 14
2017 Communications or public affairs 26 29 17 15 11 0 3 27 56 73
2017 Access to information and privacy 45 17 22 6 10 0 0 15 62 17
2017 Security 14 54 10 14 5 0 5 19 71 22
2017 Legal services 8 41 17 17 17 0 0 34 49 12
2017 Administration and operations 13 27 24 21 10 1 4 33 42 189
2017 Human resources 29 29 27 7 4 1 4 11 61 210
2017 Financial management 15 23 32 18 9 0 3 28 39 162
2017 Procurement 6 27 37 22 8 0 0 30 33 14
2017 Real property 26 38 24 13 0 0 0 13 63 16
2017 Information management 31 23 34 3 3 0 6 6 58 35
2017 Information technology 18 30 28 12 10 1 2 22 49 125
2017 Internal audit 21 24 30 4 5 10 5 11 53 36
2017 Evaluation 0 15 48 22 15 0 0 37 15 12
2017 Data sciences 18 22 15 12 29 0 4 42 42 27
2017 Policy 16 27 25 20 8 1 3 29 45 284
2017 Project management 27 31 24 9 6 2 0 16 60 66
2017 None of the above 17 28 23 17 9 2 5 28 48 109
2014 Client contact centre 17 29 37 9 9 0 0 17 46 11
2014 Federal regulators 5 14 9 45 10 9 9 66 22 22
2014 Communications or public affairs 10 19 36 21 10 0 4 33 30 81
2014 Access to information and privacy 38 20 37 0 5 0 0 5 58 19
2014 Security 5 46 26 14 3 3 3 18 54 35
2014 Legal services 6 22 5 45 17 0 5 65 29 18
2014 Administration and operations 15 27 29 16 8 1 4 25 45 213
2014 Human resources 16 24 33 17 7 1 2 25 41 262
2014 Financial management 13 24 27 23 10 1 2 34 38 193
2014 Procurement 15 36 30 11 7 0 0 19 51 27
2014 Real property 12 27 20 34 7 0 0 41 39 15
2014 Information management 10 33 26 13 14 0 5 28 45 63
2014 Information technology 27 38 19 8 5 1 2 14 66 114
2014 Internal audit 18 29 26 18 7 0 3 26 48 39
2014 Evaluation 10 16 58 5 10 0 0 16 27 19
2014 Other services to the public 9 41 21 16 14 0 0 29 49 14
2014 None of the above 12 28 29 15 9 2 5 26 43 241

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 3 3 18 33 32 7 3 73 7 31
2020 Federal regulators 0 30 37 20 8 4 0 30 32 23
2020 Communications or public affairs 7 10 19 39 21 3 1 62 18 102
2020 Access to information and privacy 16 8 26 40 6 3 0 48 26 32
2020 Security 28 32 14 10 16 0 0 26 60 21
2020 Legal services 14 20 31 8 20 8 0 30 36 15
2020 Administration and operations 4 15 30 28 21 2 1 50 19 191
2020 Human resources 13 14 28 23 17 3 3 42 28 270
2020 Financial management 6 16 21 35 17 3 2 54 24 190
2020 Procurement 4 32 28 16 12 4 4 30 39 25
2020 Real property 5 14 36 25 20 0 0 45 19 20
2020 Information management 3 17 34 23 17 3 4 42 22 26
2020 Information technology 4 10 25 37 19 2 3 59 15 172
2020 Internal audit 5 19 30 26 14 0 7 43 25 43
2020 Evaluation 5 18 23 17 28 5 5 50 24 22
2020 Data sciences 15 17 23 34 6 3 3 43 33 35
2020 Policy 9 13 29 32 11 4 1 46 23 379
2020 Project management 11 18 22 31 10 5 2 45 32 59
2020 Other services to the public 5 23 10 34 22 6 0 60 29 17
2020 None of the above 6 14 27 29 17 3 5 49 22 113
2019 Client contact centre 9 17 35 17 13 9 0 33 29 23
2019 Federal regulators 8 12 23 40 12 4 0 55 21 25
2019 Communications or public affairs 3 20 22 32 18 1 5 52 24 96
2019 Access to information and privacy 11 11 31 22 21 4 0 45 23 27
2019 Security 9 15 29 22 16 0 9 42 27 32
2019 Legal services 21 11 38 20 0 0 11 23 35 19
2019 Administration and operations 13 15 27 19 17 5 4 40 31 189
2019 Human resources 19 19 24 21 14 2 1 36 39 277
2019 Financial management 9 22 23 27 16 2 1 44 32 163
2019 Procurement 19 11 20 23 24 0 4 48 31 26
2019 Real property 9 4 25 25 28 0 9 58 14 24
2019 Information management 28 16 28 16 8 0 4 25 46 25
2019 Information technology 14 16 22 26 20 1 1 47 30 168
2019 Internal audit 21 18 29 22 4 4 2 28 41 49
2019 Evaluation 6 17 28 17 28 6 0 47 23 18
2019 Data sciences 20 13 23 21 15 8 0 39 36 39
2019 Policy 10 13 35 24 14 3 1 40 24 351
2019 Project management 13 20 38 16 10 2 2 27 34 55
2019 Other services to the public 8 0 14 36 29 4 9 75 10 22
2019 None of the above 10 12 33 20 20 1 3 42 23 105
2018 Client contact centre 12 21 36 0 32 0 0 32 32 19
2018 Federal regulators 8 16 33 17 8 18 0 31 30 12
2018 Communications or public affairs 8 25 34 19 8 6 0 29 35 73
2018 Access to information and privacy 35 29 24 6 7 0 0 12 64 17
2018 Security 18 5 16 48 6 6 0 58 25 14
2018 Legal services 11 54 17 0 0 18 0 0 79 11
2018 Administration and operations 17 19 31 18 9 1 5 29 39 150
2018 Human resources 18 22 24 21 6 4 5 30 44 215
2018 Financial management 5 29 33 22 9 0 1 32 34 139
2018 Procurement 26 49 13 6 0 6 0 7 80 16
2018 Real property 17 29 17 10 22 0 4 34 48 18
2018 Information management 8 30 23 20 6 5 9 30 44 22
2018 Information technology 13 23 26 25 10 0 2 36 37 100
2018 Internal audit 8 25 46 11 6 3 2 18 35 37
2018 Evaluation 6 17 31 19 23 6 0 44 24 17
2018 Data sciences 21 21 6 32 5 8 6 44 50 18
2018 Policy 11 21 32 25 7 2 2 33 33 314
2018 Project management 10 26 30 25 4 3 2 31 38 47
2018 None of the above 15 20 36 19 10 0 0 29 35 91
2017 Client contact centre 14 39 22 13 8 0 4 23 55 22
2017 Federal regulators 7 23 21 49 0 0 0 49 30 14
2017 Communications or public affairs 17 13 37 18 10 3 3 30 31 73
2017 Access to information and privacy 27 23 17 12 21 0 0 33 51 17
2017 Security 5 36 36 14 5 5 0 20 43 22
2017 Legal services 0 33 33 9 17 0 8 28 36 12
2017 Administration and operations 10 20 29 21 11 4 5 35 33 191
2017 Human resources 17 19 28 17 12 2 5 31 39 210
2017 Financial management 13 19 34 18 14 0 3 33 33 163
2017 Procurement 6 15 29 22 16 12 0 44 24 13
2017 Real property 6 32 18 31 13 0 0 44 38 16
2017 Information management 14 36 31 9 3 3 4 12 54 35
2017 Information technology 7 16 32 27 12 5 2 42 25 125
2017 Internal audit 25 10 30 13 6 10 6 22 42 35
2017 Evaluation 0 16 39 8 37 0 0 45 16 12
2017 Data sciences 4 19 26 18 26 8 0 48 24 27
2017 Policy 10 19 32 23 12 3 2 36 30 282
2017 Project management 12 24 36 18 6 3 0 26 37 66
2017 None of the above 11 17 38 16 10 2 7 28 31 107
2014 Client contact centre 0 17 65 17 0 0 0 17 17 11
2014 Federal regulators 0 0 31 28 32 4 4 65 0 22
2014 Communications or public affairs 5 10 28 34 20 0 4 56 15 81
2014 Access to information and privacy 35 28 5 22 10 0 0 32 63 19
2014 Security 14 20 34 20 6 3 3 27 36 35
2014 Legal services 11 0 33 23 23 0 11 51 12 18
2014 Administration and operations 11 17 29 24 10 3 5 38 31 214
2014 Human resources 8 15 31 26 13 3 4 42 24 261
2014 Financial management 7 20 29 26 15 1 3 42 28 193
2014 Procurement 3 7 40 32 14 0 3 48 11 28
2014 Real property 7 0 28 52 14 0 0 66 7 15
2014 Information management 8 15 29 31 13 2 3 46 24 62
2014 Information technology 13 26 29 18 6 3 3 26 43 114
2014 Internal audit 11 27 19 31 8 0 5 41 39 38
2014 Evaluation 5 5 43 21 21 0 5 44 11 19
2014 Other services to the public 14 0 35 29 14 0 9 46 16 14
2014 None of the above 5 11 37 29 11 2 6 43 18 241

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 0 6 37 33 20 0 3 55 6 31
2020 Federal regulators 30 8 29 21 12 0 0 33 38 23
2020 Communications or public affairs 6 21 36 22 12 1 1 35 28 102
2020 Access to information and privacy 9 25 23 23 11 10 0 37 37 32
2020 Security 23 28 18 31 0 0 0 31 51 21
2020 Legal services 0 14 25 22 28 11 0 56 15 15
2020 Administration and operations 9 19 32 24 14 0 2 38 29 193
2020 Human resources 15 19 33 20 9 3 1 30 36 270
2020 Financial management 6 16 29 29 16 3 1 47 23 189
2020 Procurement 4 8 40 16 24 4 4 43 13 25
2020 Real property 0 21 24 45 10 0 0 55 21 20
2020 Information management 14 15 29 26 17 0 0 43 29 27
2020 Information technology 11 22 35 20 10 1 1 30 34 172
2020 Internal audit 7 5 47 27 12 0 2 40 12 43
2020 Evaluation 18 9 28 14 28 5 0 44 28 22
2020 Data sciences 3 21 29 25 17 6 0 45 25 35
2020 Policy 14 21 34 21 8 2 1 29 36 378
2020 Project management 10 20 41 18 6 3 2 25 32 58
2020 Other services to the public 11 21 25 29 8 6 0 39 34 17
2020 None of the above 6 24 28 21 13 5 3 37 33 114
2019 Client contact centre 9 23 32 22 14 0 0 36 32 22
2019 Federal regulators 8 28 28 20 16 0 0 36 36 25
2019 Communications or public affairs 8 10 43 25 11 0 2 37 19 98
2019 Access to information and privacy 8 11 26 30 25 0 0 55 19 27
2019 Security 15 19 25 25 12 0 3 39 35 32
2019 Legal services 0 21 31 31 5 0 11 41 24 19
2019 Administration and operations 11 26 30 16 14 2 2 31 38 189
2019 Human resources 19 21 32 16 9 2 1 26 41 275
2019 Financial management 7 17 38 26 11 1 1 37 24 163
2019 Procurement 0 12 42 19 28 0 0 47 12 26
2019 Real property 8 13 29 29 17 0 4 48 22 24
2019 Information management 16 35 24 16 8 0 0 24 52 25
2019 Information technology 17 21 33 14 13 1 1 28 38 171
2019 Internal audit 12 30 27 21 8 0 2 30 43 48
2019 Evaluation 6 23 17 32 22 0 0 55 28 18
2019 Data sciences 15 17 28 26 10 3 0 37 34 39
2019 Policy 14 19 39 18 8 2 1 26 34 351
2019 Project management 12 29 44 7 8 0 0 15 42 55
2019 Other services to the public 4 18 46 14 14 0 4 29 23 22
2019 None of the above 15 21 29 21 14 1 0 35 37 105
2018 Client contact centre 12 10 26 10 37 5 0 49 23 19
2018 Federal regulators 8 43 8 8 25 8 0 36 55 12
2018 Communications or public affairs 14 19 46 11 6 4 0 17 35 73
2018 Access to information and privacy 17 28 24 17 7 7 0 25 49 17
2018 Security 6 34 33 15 6 6 0 23 42 14
2018 Legal services 0 34 36 0 0 11 20 0 48 11
2018 Administration and operations 14 23 38 13 7 1 3 21 39 150
2018 Human resources 15 25 30 19 7 1 3 27 42 213
2018 Financial management 10 28 33 21 6 1 1 28 39 140
2018 Procurement 13 25 50 0 6 0 6 6 41 16
2018 Real property 15 17 34 17 16 0 0 33 33 18
2018 Information management 16 27 33 6 10 5 4 17 47 22
2018 Information technology 14 29 34 12 8 2 0 21 45 104
2018 Internal audit 5 27 39 19 8 0 2 27 33 37
2018 Evaluation 17 12 28 31 6 7 0 39 31 17
2018 Data sciences 16 21 28 11 5 19 0 20 46 18
2018 Policy 15 23 34 20 5 2 1 26 39 314
2018 Project management 10 36 35 16 2 0 0 18 47 47
2018 None of the above 16 27 27 21 8 1 1 29 44 92
2017 Client contact centre 18 18 44 16 0 0 4 16 38 22
2017 Federal regulators 7 28 34 15 7 0 9 24 39 14
2017 Communications or public affairs 9 23 35 18 9 1 6 29 34 73
2017 Access to information and privacy 21 11 41 16 11 0 0 27 32 18
2017 Security 23 21 28 14 9 0 5 24 46 22
2017 Legal services 33 16 17 17 9 0 8 28 54 12
2017 Administration and operations 13 18 37 18 11 1 3 29 32 190
2017 Human resources 21 27 28 13 6 3 3 20 51 210
2017 Financial management 11 15 45 19 7 2 1 27 27 162
2017 Procurement 0 25 28 36 0 11 0 40 29 14
2017 Real property 22 22 42 14 0 0 0 14 44 14
2017 Information management 24 29 26 9 3 10 0 13 58 34
2017 Information technology 10 28 31 19 7 3 2 28 40 125
2017 Internal audit 16 22 21 19 13 7 3 35 42 35
2017 Evaluation 15 8 32 0 45 0 0 45 23 12
2017 Data sciences 15 15 30 22 7 8 4 33 33 27
2017 Policy 15 20 34 18 10 1 1 29 36 285
2017 Project management 18 15 38 17 9 2 2 27 34 66
2017 None of the above 13 24 28 18 9 2 6 29 40 109
2014 Client contact centre 9 9 56 27 0 0 0 27 17 11
2014 Federal regulators 4 27 14 32 19 0 4 53 33 22
2014 Communications or public affairs 7 16 38 22 10 3 4 34 25 81
2014 Access to information and privacy 32 20 21 6 15 6 0 22 56 19
2014 Security 22 38 16 15 3 3 3 19 64 35
2014 Legal services 22 6 39 11 17 5 0 30 29 18
2014 Administration and operations 15 22 39 12 7 1 4 20 39 214
2014 Human resources 17 24 35 15 6 1 1 22 42 262
2014 Financial management 16 17 34 22 7 1 2 30 35 193
2014 Procurement 10 33 39 10 7 0 0 18 43 28
2014 Real property 26 33 27 7 7 0 0 14 59 15
2014 Information management 14 19 29 20 9 3 5 32 36 63
2014 Information technology 14 28 40 11 1 3 2 13 44 114
2014 Internal audit 10 13 31 31 10 3 3 43 24 39
2014 Evaluation 10 11 47 16 16 0 0 32 21 19
2014 Other services to the public 14 20 34 23 0 0 9 25 38 14
2014 None of the above 12 21 39 17 6 1 4 24 35 241

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 3 22 19 36 16 0 3 54 26 31
2020 Federal regulators 39 24 16 17 4 0 0 21 63 23
2020 Communications or public affairs 4 13 39 25 19 0 0 44 17 103
2020 Access to information and privacy 8 29 30 31 3 0 0 34 37 32
2020 Security 5 9 47 33 6 0 0 39 14 21
2020 Legal services 14 20 51 0 16 0 0 16 33 15
2020 Administration and operations 2 13 38 33 13 1 0 46 15 194
2020 Human resources 7 16 43 22 9 0 1 32 24 271
2020 Financial management 6 11 38 31 13 0 0 44 18 190
2020 Procurement 0 20 23 25 28 4 0 55 21 25
2020 Real property 10 15 25 35 15 0 0 50 26 20
2020 Information management 4 4 43 29 20 0 0 49 7 27
2020 Information technology 3 7 32 34 23 0 1 57 10 173
2020 Internal audit 0 19 49 25 7 0 0 32 19 43
2020 Evaluation 9 22 41 19 9 0 0 28 31 22
2020 Data sciences 8 20 35 22 15 0 0 37 28 35
2020 Policy 6 20 41 25 7 0 0 32 26 381
2020 Project management 7 11 31 37 12 2 0 50 18 59
2020 Other services to the public 0 26 43 13 18 0 0 31 26 17
2020 None of the above 10 18 34 21 17 0 1 38 28 114
2019 Client contact centre 8 27 30 26 9 0 0 35 35 23
2019 Federal regulators 20 33 31 16 0 0 0 16 53 25
2019 Communications or public affairs 7 23 38 17 14 0 0 32 30 97
2019 Access to information and privacy 7 27 30 32 4 0 0 36 34 27
2019 Security 10 19 39 22 7 0 3 30 30 31
2019 Legal services 10 43 38 4 0 0 5 5 56 19
2019 Administration and operations 16 30 30 11 12 1 1 23 47 191
2019 Human resources 18 33 30 12 6 0 0 18 51 278
2019 Financial management 7 24 38 22 8 0 1 31 31 163
2019 Procurement 15 19 34 15 16 0 0 31 35 26
2019 Real property 4 40 13 22 17 0 4 40 46 24
2019 Information management 23 24 29 16 8 0 0 24 48 25
2019 Information technology 12 14 34 25 14 1 1 39 27 169
2019 Internal audit 14 20 39 14 10 2 0 25 36 49
2019 Evaluation 6 28 27 22 17 0 0 39 34 18
2019 Data sciences 28 21 34 8 10 0 0 18 49 39
2019 Policy 15 33 34 13 5 0 0 18 48 351
2019 Project management 11 29 42 13 6 0 0 18 40 55
2019 Other services to the public 9 23 41 18 5 0 4 24 33 22
2019 None of the above 17 29 26 14 14 1 0 27 47 105

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 36 16 6 0 3 0 77 6 31
2020 Federal regulators 29 30 16 16 8 0 0 59 24 23
2020 Communications or public affairs 27 43 18 6 2 4 0 74 8 101
2020 Access to information and privacy 36 39 12 9 3 3 0 76 12 31
2020 Security 5 44 28 9 9 5 0 51 20 21
2020 Legal services 47 33 14 0 0 6 0 86 0 15
2020 Administration and operations 27 40 14 12 4 3 0 68 17 193
2020 Human resources 23 37 19 13 4 4 0 63 18 266
2020 Financial management 28 42 18 7 3 2 0 71 10 191
2020 Procurement 31 48 4 8 4 4 0 83 13 25
2020 Real property 14 40 35 5 0 5 0 58 5 20
2020 Information management 30 19 11 33 0 7 0 53 36 26
2020 Information technology 26 40 19 9 4 1 0 67 13 173
2020 Internal audit 34 52 9 5 0 0 0 86 5 43
2020 Evaluation 28 23 14 22 9 5 0 54 32 22
2020 Data sciences 16 47 11 15 3 9 0 69 19 35
2020 Policy 17 42 15 15 8 4 0 61 23 380
2020 Project management 13 44 26 6 2 8 0 63 9 59
2020 Other services to the public 18 36 30 15 0 0 0 54 15 17
2020 None of the above 18 36 23 15 5 3 1 56 20 113
2019 Client contact centre 8 40 39 4 9 0 0 48 13 23
2019 Federal regulators 24 36 15 20 0 4 0 63 21 25
2019 Communications or public affairs 25 45 14 9 0 7 0 76 10 97
2019 Access to information and privacy 43 22 8 11 4 11 0 74 17 27
2019 Security 31 44 9 10 0 0 6 80 10 32
2019 Legal services 43 25 26 5 0 0 0 68 5 19
2019 Administration and operations 26 41 15 10 2 4 1 71 13 189
2019 Human resources 15 35 20 19 7 4 0 53 26 280
2019 Financial management 21 34 21 14 5 4 1 58 20 162
2019 Procurement 28 40 8 20 0 4 0 71 21 25
2019 Real property 24 38 17 9 0 8 4 71 10 24
2019 Information management 16 32 19 28 4 0 0 49 32 25
2019 Information technology 17 38 19 15 8 2 0 57 24 169
2019 Internal audit 17 40 26 15 0 2 0 58 15 47
2019 Evaluation 23 22 17 28 0 10 0 51 31 18
2019 Data sciences 15 34 10 23 8 8 3 54 34 39
2019 Policy 18 39 20 11 3 8 1 62 16 349
2019 Project management 15 29 33 22 2 0 0 43 23 55
2019 Other services to the public 45 37 9 4 0 5 0 86 4 22
2019 None of the above 21 31 26 13 4 5 0 55 17 103

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 65 19 6 6 3 0 0 85 9 31
2020 Federal regulators 42 29 12 8 8 0 0 71 17 23
2020 Communications or public affairs 63 21 3 8 5 1 0 85 13 103
2020 Access to information and privacy 63 31 6 0 0 0 0 94 0 32
2020 Security 53 24 9 0 9 5 0 81 10 21
2020 Legal services 45 36 6 14 0 0 0 81 14 15
2020 Administration and operations 54 26 7 6 5 1 1 82 11 193
2020 Human resources 55 24 10 6 4 1 0 80 11 269
2020 Financial management 54 28 9 6 2 1 1 82 9 188
2020 Procurement 67 29 4 0 0 0 0 96 0 25
2020 Real property 81 15 0 4 0 0 0 96 4 20
2020 Information management 70 17 9 4 0 0 0 88 4 27
2020 Information technology 58 22 6 7 6 1 0 81 13 170
2020 Internal audit 69 24 5 0 2 0 0 93 2 43
2020 Evaluation 45 28 5 9 9 5 0 77 19 22
2020 Data sciences 57 26 11 6 0 0 0 83 6 35
2020 Policy 55 25 6 8 3 2 0 82 12 381
2020 Project management 53 27 8 5 5 2 0 82 10 59
2020 Other services to the public 53 16 13 5 13 0 0 69 18 17
2020 None of the above 51 25 12 8 4 0 0 76 12 114
2019 Client contact centre 26 51 18 4 0 0 0 78 4 23
2019 Federal regulators 68 8 8 8 4 4 0 79 12 25
2019 Communications or public affairs 54 29 7 8 1 0 0 84 9 98
2019 Access to information and privacy 48 34 7 11 0 0 0 82 11 27
2019 Security 56 28 3 9 0 0 3 87 10 32
2019 Legal services 53 42 5 0 0 0 0 95 0 19
2019 Administration and operations 55 28 6 8 4 0 0 83 12 190
2019 Human resources 55 29 5 6 5 1 0 84 11 279
2019 Financial management 46 35 11 5 1 1 0 82 7 164
2019 Procurement 62 19 4 4 12 0 0 81 15 26
2019 Real property 75 17 0 4 4 0 0 92 8 24
2019 Information management 48 28 16 8 0 0 0 77 8 25
2019 Information technology 49 28 8 9 5 0 0 77 15 170
2019 Internal audit 61 27 2 8 2 0 0 88 10 49
2019 Evaluation 51 27 0 22 0 0 0 78 22 18
2019 Data sciences 51 28 5 5 10 0 0 80 15 39
2019 Policy 54 28 7 7 3 0 0 82 10 349
2019 Project management 55 24 5 4 13 0 0 79 16 55
2019 Other services to the public 64 22 0 0 4 10 0 95 5 22
2019 None of the above 59 23 6 4 8 0 1 82 12 103
2018 Client contact centre 32 36 15 12 5 0 0 68 17 19
2018 Federal regulators 50 16 9 8 16 0 0 66 25 12
2018 Communications or public affairs 51 29 4 9 7 0 0 80 16 73
2018 Access to information and privacy 23 69 0 0 8 0 0 92 8 16
2018 Security 49 26 11 14 0 0 0 75 14 15
2018 Legal services 29 43 8 20 0 0 0 73 20 11
2018 Administration and operations 46 24 11 11 7 1 0 71 18 154
2018 Human resources 54 24 8 8 6 0 0 78 14 217
2018 Financial management 36 38 5 11 9 0 0 74 20 138
2018 Procurement 49 19 0 6 25 0 0 68 32 16
2018 Real property 45 33 0 11 10 0 0 78 22 18
2018 Information management 38 31 5 26 0 0 0 69 26 22
2018 Information technology 47 26 9 10 8 0 1 74 17 104
2018 Internal audit 54 25 11 2 9 0 0 78 11 37
2018 Evaluation 63 26 0 6 6 0 0 89 11 17
2018 Data sciences 49 46 0 5 0 0 0 95 5 19
2018 Policy 47 31 7 9 5 1 0 79 14 317
2018 Project management 49 35 9 4 2 0 0 84 6 47
2018 None of the above 49 28 12 7 4 0 0 77 11 92
2017 Client contact centre 34 43 14 4 4 0 0 77 9 22
2017 Federal regulators 42 44 0 7 7 0 0 86 14 14
2017 Communications or public affairs 52 21 14 10 1 0 1 74 12 73
2017 Access to information and privacy 67 22 0 0 11 0 0 89 11 18
2017 Security 49 14 9 23 5 0 0 63 28 22
2017 Legal services 9 24 9 33 25 0 0 33 58 12
2017 Administration and operations 44 34 8 10 4 0 0 79 13 193
2017 Human resources 50 30 7 8 5 0 0 80 13 212
2017 Financial management 45 32 8 7 7 1 0 77 14 162
2017 Procurement 55 0 33 0 12 0 0 55 12 14
2017 Real property 50 12 13 25 0 0 0 62 25 16
2017 Information management 46 23 8 14 8 0 0 69 22 35
2017 Information technology 46 27 8 9 9 1 0 74 18 125
2017 Internal audit 63 15 5 11 5 0 0 78 16 36
2017 Evaluation 77 15 8 0 0 0 0 92 0 12
2017 Data sciences 37 48 4 11 0 0 0 85 11 27
2017 Policy 53 22 8 10 7 1 0 75 17 283
2017 Project management 30 35 7 9 18 0 0 66 27 66
2017 None of the above 46 31 11 6 5 1 0 78 11 109
2014 Client contact centre 35 37 9 19 0 0 0 72 19 11
2014 Federal regulators 68 18 4 9 0 0 0 86 9 22
2014 Communications or public affairs 40 33 11 11 4 1 0 74 15 81
2014 Access to information and privacy 15 38 10 16 21 0 0 53 37 19
2014 Security 54 20 9 18 0 0 0 74 18 35
2014 Legal services 29 22 27 11 11 0 0 51 22 18
2014 Administration and operations 50 25 10 9 5 1 0 76 13 214
2014 Human resources 52 29 9 5 5 0 0 81 10 262
2014 Financial management 50 25 7 9 9 1 0 75 18 194
2014 Procurement 31 21 8 3 36 0 0 53 40 28
2014 Real property 34 34 7 13 12 0 0 68 25 15
2014 Information management 39 36 10 10 7 0 0 74 16 63
2014 Information technology 52 26 10 5 4 2 0 81 9 114
2014 Internal audit 59 28 3 5 5 0 0 87 10 39
2014 Evaluation 63 22 0 10 5 0 0 84 16 19
2014 Other services to the public 43 27 0 21 9 0 0 71 29 14
2014 None of the above 45 25 12 9 7 1 0 72 16 241

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 69 25 3 0 3 0 0 94 3 31
2020 Federal regulators 63 20 8 8 0 0 0 83 8 23
2020 Communications or public affairs 69 20 7 3 2 0 0 88 5 102
2020 Access to information and privacy 75 17 3 0 5 0 0 92 5 32
2020 Security 67 24 5 5 0 0 0 91 5 21
2020 Legal services 62 23 6 9 0 0 0 85 9 14
2020 Administration and operations 63 30 2 4 1 0 1 94 5 192
2020 Human resources 61 28 4 5 2 0 0 90 7 268
2020 Financial management 60 33 3 3 1 0 0 93 4 188
2020 Procurement 75 12 8 4 0 0 0 88 4 25
2020 Real property 91 9 0 0 0 0 0 100 0 20
2020 Information management 89 11 0 0 0 0 0 100 0 27
2020 Information technology 63 27 2 5 3 0 0 89 8 169
2020 Internal audit 76 21 0 2 0 0 0 98 2 43
2020 Evaluation 59 23 13 5 0 0 0 82 5 22
2020 Data sciences 58 34 3 6 0 0 0 92 6 35
2020 Policy 69 20 5 4 2 0 0 90 6 381
2020 Project management 70 16 7 5 2 0 0 86 7 56
2020 Other services to the public 70 13 12 5 0 0 0 83 5 17
2020 None of the above 60 31 5 4 0 0 0 91 4 110
2019 Client contact centre 56 30 4 9 0 0 0 86 9 23
2019 Federal regulators 72 24 0 4 0 0 0 96 4 25
2019 Communications or public affairs 64 27 4 4 1 0 0 91 5 98
2019 Access to information and privacy 44 30 19 7 0 0 0 74 7 27
2019 Security 62 19 12 3 0 0 3 84 3 32
2019 Legal services 57 32 11 0 0 0 0 89 0 19
2019 Administration and operations 63 25 6 5 1 0 0 88 6 190
2019 Human resources 56 30 5 6 2 0 0 86 8 279
2019 Financial management 53 33 4 6 3 1 0 87 9 164
2019 Procurement 61 19 4 15 0 0 0 81 15 26
2019 Real property 80 13 4 4 0 0 0 92 4 24
2019 Information management 64 32 0 4 0 0 0 96 4 25
2019 Information technology 59 27 5 4 4 1 0 87 8 171
2019 Internal audit 67 22 6 4 0 0 0 90 4 49
2019 Evaluation 50 45 0 6 0 0 0 94 6 18
2019 Data sciences 56 26 3 13 3 0 0 82 15 39
2019 Policy 64 24 5 5 1 0 0 88 6 350
2019 Project management 48 37 7 2 7 0 0 84 9 55
2019 Other services to the public 73 17 0 4 0 5 0 95 5 22
2019 None of the above 58 22 7 7 4 1 1 82 11 104
2018 Client contact centre 43 36 10 5 5 0 0 79 10 19
2018 Federal regulators 66 9 0 16 8 0 0 75 25 12
2018 Communications or public affairs 50 38 7 3 1 0 0 89 5 74
2018 Access to information and privacy 39 42 12 0 7 0 0 81 7 17
2018 Security 47 53 0 0 0 0 0 100 0 15
2018 Legal services 38 34 9 18 0 0 0 73 18 11
2018 Administration and operations 50 35 6 6 4 0 0 84 10 153
2018 Human resources 60 29 4 4 3 0 0 90 6 217
2018 Financial management 45 37 8 6 4 0 0 81 10 140
2018 Procurement 43 26 6 18 6 0 0 69 25 16
2018 Real property 44 39 11 0 5 0 0 83 5 18
2018 Information management 47 37 12 4 0 0 0 84 4 22
2018 Information technology 49 36 7 5 4 0 0 84 8 104
2018 Internal audit 62 28 8 0 3 0 0 89 3 37
2018 Evaluation 71 17 6 0 6 0 0 88 6 17
2018 Data sciences 64 36 0 0 0 0 0 100 0 19
2018 Policy 57 33 4 4 2 0 0 90 6 313
2018 Project management 59 33 0 4 4 0 0 92 8 47
2018 None of the above 54 28 11 6 1 0 0 82 7 92
2017 Client contact centre 34 53 13 0 0 0 0 87 0 22
2017 Federal regulators 29 50 7 14 0 0 0 79 14 14
2017 Communications or public affairs 54 36 7 4 0 0 0 89 4 73
2017 Access to information and privacy 54 40 0 5 0 0 0 95 5 18
2017 Security 37 31 14 14 5 0 0 67 19 22
2017 Legal services 25 33 25 17 0 0 0 58 17 12
2017 Administration and operations 52 37 5 5 1 0 0 89 6 192
2017 Human resources 51 36 3 7 2 1 0 88 9 212
2017 Financial management 54 31 7 5 3 0 0 85 8 161
2017 Procurement 39 47 0 14 0 0 0 86 14 14
2017 Real property 57 31 12 0 0 0 0 88 0 16
2017 Information management 34 44 11 8 3 0 0 78 11 35
2017 Information technology 53 30 9 2 5 1 0 83 8 125
2017 Internal audit 57 33 0 8 3 0 0 89 11 36
2017 Evaluation 85 15 0 0 0 0 0 100 0 12
2017 Data sciences 37 44 11 7 0 0 0 81 7 27
2017 Policy 59 30 4 6 1 0 0 88 7 284
2017 Project management 38 38 8 9 7 0 0 77 16 66
2017 None of the above 53 30 8 6 1 2 0 84 7 109
2014 Client contact centre 52 39 9 0 0 0 0 91 0 11
2014 Federal regulators 78 22 0 0 0 0 0 100 0 22
2014 Communications or public affairs 45 38 4 11 2 0 0 83 14 81
2014 Access to information and privacy 32 49 9 0 10 0 0 80 10 19
2014 Security 45 49 3 3 0 0 0 94 3 35
2014 Legal services 34 39 22 0 6 0 0 73 6 18
2014 Administration and operations 52 32 10 5 1 0 0 84 6 214
2014 Human resources 53 33 6 6 2 0 0 86 8 262
2014 Financial management 49 38 4 6 3 0 0 86 9 194
2014 Procurement 43 18 7 20 13 0 0 60 33 28
2014 Real property 34 54 0 7 6 0 0 88 12 15
2014 Information management 50 38 3 7 2 0 0 88 9 63
2014 Information technology 49 41 4 4 2 0 0 91 6 113
2014 Internal audit 43 39 8 5 5 0 0 82 10 39
2014 Evaluation 79 16 5 0 0 0 0 95 0 19
2014 Other services to the public 71 29 0 0 0 0 0 100 0 14
2014 None of the above 50 34 7 7 2 0 0 84 10 241

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 38 6 3 3 0 0 88 6 31
2020 Federal regulators 47 28 4 12 8 0 0 75 21 23
2020 Communications or public affairs 68 23 4 2 3 0 0 91 5 103
2020 Access to information and privacy 66 28 3 3 0 0 0 95 3 32
2020 Security 63 18 0 14 0 5 0 85 15 21
2020 Legal services 51 33 16 0 0 0 0 84 0 15
2020 Administration and operations 54 32 8 3 2 1 1 86 5 193
2020 Human resources 56 30 8 3 2 0 0 87 5 270
2020 Financial management 52 33 10 3 1 1 1 86 4 187
2020 Procurement 67 29 4 0 0 0 0 96 0 24
2020 Real property 85 15 0 0 0 0 0 100 0 20
2020 Information management 65 32 4 0 0 0 0 96 0 27
2020 Information technology 54 30 9 5 3 0 0 84 8 168
2020 Internal audit 79 19 0 2 0 0 0 98 2 43
2020 Evaluation 59 28 4 10 0 0 0 86 10 22
2020 Data sciences 54 34 3 9 0 0 0 88 9 35
2020 Policy 58 29 9 2 2 0 0 88 4 382
2020 Project management 47 35 8 3 2 5 0 86 5 59
2020 Other services to the public 62 14 11 0 13 0 0 76 13 17
2020 None of the above 51 31 13 4 0 1 0 83 4 113
2019 Client contact centre 31 46 13 5 0 5 0 81 5 22
2019 Federal regulators 64 24 0 12 0 0 0 88 12 25
2019 Communications or public affairs 52 38 6 2 1 1 0 91 3 98
2019 Access to information and privacy 48 30 18 4 0 0 0 78 4 27
2019 Security 56 28 12 0 0 0 3 87 0 32
2019 Legal services 41 48 11 0 0 0 0 89 0 19
2019 Administration and operations 54 33 8 3 2 1 0 87 4 190
2019 Human resources 51 34 7 6 2 0 0 85 9 280
2019 Financial management 48 38 9 2 1 2 1 87 3 163
2019 Procurement 50 31 4 11 4 0 0 81 15 26
2019 Real property 75 17 4 4 0 0 0 92 4 24
2019 Information management 60 32 8 0 0 0 0 92 0 25
2019 Information technology 54 34 4 5 2 0 1 89 7 170
2019 Internal audit 63 27 8 2 0 0 0 90 2 49
2019 Evaluation 51 44 0 6 0 0 0 94 6 18
2019 Data sciences 49 38 0 13 0 0 0 87 13 39
2019 Policy 57 31 6 3 2 1 0 89 5 347
2019 Project management 47 38 11 2 2 0 0 86 3 55
2019 Other services to the public 60 31 0 5 4 0 0 91 9 22
2019 None of the above 52 32 7 6 3 0 1 85 9 104
2018 Client contact centre 27 46 17 5 5 0 0 73 10 19
2018 Federal regulators 50 34 0 16 0 0 0 84 16 12
2018 Communications or public affairs 43 46 5 3 1 2 0 91 4 74
2018 Access to information and privacy 28 43 6 16 7 0 0 71 24 17
2018 Security 52 42 0 6 0 0 0 94 6 14
2018 Legal services 29 43 18 0 9 0 0 73 9 11
2018 Administration and operations 44 35 13 4 4 0 0 79 8 152
2018 Human resources 54 33 7 5 0 1 1 87 6 216
2018 Financial management 40 43 12 4 1 1 0 84 5 140
2018 Procurement 26 38 12 6 12 6 0 67 20 16
2018 Real property 59 30 5 5 0 0 0 89 5 17
2018 Information management 59 9 23 8 0 0 0 68 8 22
2018 Information technology 47 32 8 8 4 1 0 80 11 104
2018 Internal audit 49 35 16 0 0 0 0 84 0 37
2018 Evaluation 64 31 0 0 6 0 0 94 6 17
2018 Data sciences 49 51 0 0 0 0 0 100 0 19
2018 Policy 52 37 6 3 2 1 0 89 5 317
2018 Project management 48 46 4 0 0 3 0 96 0 47
2018 None of the above 47 35 10 5 4 0 0 81 9 91

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 40 3 0 0 4 0 97 0 31
2020 Federal regulators 33 55 4 4 4 0 0 88 8 23
2020 Communications or public affairs 51 34 9 4 1 2 0 86 5 103
2020 Access to information and privacy 47 44 0 8 0 0 0 92 8 31
2020 Security 49 37 10 4 0 0 0 86 4 21
2020 Legal services 45 47 0 0 8 0 0 92 8 15
2020 Administration and operations 51 34 5 7 3 1 0 85 10 194
2020 Human resources 44 35 9 7 4 1 0 79 11 267
2020 Financial management 47 35 8 7 1 2 0 84 8 193
2020 Procurement 64 20 4 4 4 3 0 87 9 25
2020 Real property 70 30 0 0 0 0 0 100 0 20
2020 Information management 59 27 11 4 0 0 0 86 4 27
2020 Information technology 44 36 9 6 3 2 0 82 9 173
2020 Internal audit 51 40 5 5 0 0 0 90 5 43
2020 Evaluation 45 33 5 14 4 0 0 78 18 22
2020 Data sciences 35 36 20 3 0 6 0 75 4 35
2020 Policy 34 41 12 8 3 2 0 76 11 379
2020 Project management 41 41 6 3 3 5 0 86 7 59
2020 Other services to the public 44 43 5 8 0 0 0 87 8 17
2020 None of the above 36 36 13 8 4 2 0 74 13 114
2019 Client contact centre 35 39 22 0 4 0 0 74 4 23
2019 Federal regulators 43 33 12 4 0 8 0 82 5 24
2019 Communications or public affairs 52 33 8 4 0 2 0 87 4 96
2019 Access to information and privacy 51 34 0 12 0 4 0 88 12 27
2019 Security 53 34 3 3 0 3 3 93 4 32
2019 Legal services 51 32 11 0 6 0 0 83 6 18
2019 Administration and operations 49 35 9 5 1 1 0 85 5 190
2019 Human resources 38 37 11 8 3 2 0 76 12 279
2019 Financial management 39 42 11 3 2 3 0 84 5 162
2019 Procurement 42 31 4 15 4 4 0 76 20 26
2019 Real property 76 16 0 8 0 0 0 92 8 24
2019 Information management 56 24 20 0 0 0 0 80 0 25
2019 Information technology 44 32 12 6 5 1 0 77 11 169
2019 Internal audit 43 45 6 6 0 0 0 88 6 49
2019 Evaluation 45 38 11 0 6 0 0 83 6 18
2019 Data sciences 28 51 8 3 8 3 0 82 10 39
2019 Policy 41 38 11 6 3 1 0 79 9 348
2019 Project management 40 37 11 9 3 0 0 77 12 55
2019 Other services to the public 59 26 14 0 0 0 0 86 0 22
2019 None of the above 44 30 12 9 3 1 1 76 12 102
2018 Client contact centre 27 51 17 5 0 0 0 78 5 19
2018 Federal regulators 33 50 0 0 8 8 0 91 9 12
2018 Communications or public affairs 49 37 5 6 0 3 0 88 6 74
2018 Access to information and privacy 48 40 12 0 0 0 0 88 0 15
2018 Security 46 36 12 0 0 6 0 88 0 15
2018 Legal services 48 25 18 9 0 0 0 73 9 11
2018 Administration and operations 53 31 8 4 3 0 0 84 7 153
2018 Human resources 46 40 7 3 3 1 0 87 6 215
2018 Financial management 49 35 8 5 2 1 0 84 8 139
2018 Procurement 50 25 6 6 6 6 0 80 13 16
2018 Real property 64 25 0 0 6 4 0 93 7 17
2018 Information management 52 26 9 9 4 0 0 78 13 22
2018 Information technology 41 40 11 2 3 1 1 83 5 102
2018 Internal audit 48 30 17 5 0 0 0 78 5 37
2018 Evaluation 32 50 0 6 6 6 0 87 13 16
2018 Data sciences 68 27 5 0 0 0 0 95 0 18
2018 Policy 45 36 9 5 3 2 0 82 9 316
2018 Project management 65 24 9 0 2 0 0 89 2 46
2018 None of the above 48 31 11 5 3 1 0 80 9 92
2017 Client contact centre 21 62 13 0 0 4 0 86 0 22
2017 Federal regulators 28 30 14 14 7 7 0 62 23 14
2017 Communications or public affairs 49 28 8 11 1 3 0 78 13 73
2017 Access to information and privacy 46 22 27 6 0 0 0 68 6 18
2017 Security 63 32 5 0 0 0 0 95 0 22
2017 Legal services 17 33 26 25 0 0 0 49 25 12
2017 Administration and operations 50 35 10 2 3 1 0 86 5 193
2017 Human resources 39 41 10 5 3 2 0 82 8 212
2017 Financial management 45 39 12 2 1 1 0 85 3 163
2017 Procurement 54 21 11 6 0 8 0 82 6 14
2017 Real property 63 37 0 0 0 0 0 100 0 16
2017 Information management 31 55 11 0 3 0 0 86 3 35
2017 Information technology 41 40 12 3 2 2 0 82 6 125
2017 Internal audit 59 28 3 3 6 3 0 89 8 36
2017 Evaluation 61 31 8 0 0 0 0 92 0 12
2017 Data sciences 33 48 11 0 4 4 0 85 4 27
2017 Policy 38 43 8 7 3 1 0 82 10 285
2017 Project management 38 42 12 2 5 2 0 82 6 65
2017 None of the above 43 39 13 5 0 1 0 83 5 109
2014 Client contact centre 35 38 18 9 0 0 0 73 9 11
2014 Federal regulators 55 31 0 4 9 0 0 86 14 22
2014 Communications or public affairs 45 33 13 2 1 5 0 82 4 81
2014 Access to information and privacy 37 37 10 10 6 0 0 74 16 19
2014 Security 46 31 17 6 0 0 0 77 6 35
2014 Legal services 45 28 6 11 6 5 0 77 17 18
2014 Administration and operations 47 33 11 3 3 2 0 83 6 214
2014 Human resources 49 34 9 4 1 2 0 85 5 262
2014 Financial management 45 34 10 4 3 4 0 83 7 194
2014 Procurement 32 41 4 13 3 7 0 78 18 28
2014 Real property 27 46 7 7 0 13 0 85 8 15
2014 Information management 42 41 6 3 5 2 0 85 9 63
2014 Information technology 48 35 10 3 0 4 0 87 3 114
2014 Internal audit 66 24 3 0 3 5 0 95 3 39
2014 Evaluation 63 21 10 5 0 0 0 84 5 19
2014 Other services to the public 51 29 21 0 0 0 0 79 0 14
2014 None of the above 35 41 9 9 2 3 1 79 12 241

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 66 25 7 3 0 0 0 90 3 31
2020 Federal regulators 46 38 16 0 0 0 0 84 0 23
2020 Communications or public affairs 45 29 11 7 2 6 0 80 9 102
2020 Access to information and privacy 49 32 12 0 0 7 0 87 0 31
2020 Security 48 33 14 5 0 0 0 81 5 21
2020 Legal services 47 33 14 0 0 6 0 85 0 15
2020 Administration and operations 47 35 8 2 3 6 0 87 5 194
2020 Human resources 46 29 14 6 2 3 0 78 8 269
2020 Financial management 50 30 12 5 2 1 0 81 7 192
2020 Procurement 65 12 8 4 4 7 0 82 9 25
2020 Real property 59 41 0 0 0 0 0 100 0 20
2020 Information management 48 33 15 4 0 0 0 81 4 26
2020 Information technology 50 26 14 2 3 5 0 80 5 171
2020 Internal audit 55 31 12 0 2 0 0 86 2 43
2020 Evaluation 45 23 14 5 4 9 0 76 10 22
2020 Data sciences 45 38 15 0 0 3 0 85 0 35
2020 Policy 34 39 14 7 2 4 0 76 10 381
2020 Project management 41 33 12 3 2 9 0 82 5 58
2020 Other services to the public 43 49 0 0 8 0 0 92 8 17
2020 None of the above 45 29 12 7 2 4 1 78 9 114
2019 Client contact centre 31 30 26 9 4 0 0 61 13 23
2019 Federal regulators 52 24 8 0 8 8 0 83 9 25
2019 Communications or public affairs 44 36 11 4 0 5 0 84 4 98
2019 Access to information and privacy 59 38 0 4 0 0 0 96 4 27
2019 Security 55 29 10 0 0 0 6 89 0 31
2019 Legal services 68 5 21 0 5 0 0 73 5 19
2019 Administration and operations 52 30 12 2 1 3 1 85 3 191
2019 Human resources 49 30 12 2 3 4 0 82 5 279
2019 Financial management 45 38 10 1 1 5 0 88 2 164
2019 Procurement 46 34 4 8 4 4 0 84 12 26
2019 Real property 70 21 8 0 0 0 0 92 0 23
2019 Information management 56 28 12 0 0 0 4 88 0 25
2019 Information technology 48 27 10 4 3 7 0 81 8 169
2019 Internal audit 45 40 8 0 2 4 0 89 2 48
2019 Evaluation 56 21 11 0 6 6 0 82 6 18
2019 Data sciences 38 29 18 10 3 3 0 69 13 39
2019 Policy 46 34 10 4 2 3 0 83 7 349
2019 Project management 60 20 13 2 3 2 0 82 5 55
2019 Other services to the public 73 9 14 4 0 0 0 81 4 22
2019 None of the above 50 29 8 7 3 3 0 81 10 104
2018 Client contact centre 37 53 5 0 0 5 0 95 0 19
2018 Federal regulators 42 18 25 8 0 8 0 64 9 12
2018 Communications or public affairs 50 32 14 2 0 1 0 84 2 74
2018 Access to information and privacy 52 19 29 0 0 0 0 71 0 15
2018 Security 64 20 6 0 0 11 0 94 0 15
2018 Legal services 48 27 17 0 0 8 0 82 0 11
2018 Administration and operations 51 33 13 1 1 1 1 86 1 152
2018 Human resources 54 28 8 4 2 4 0 85 7 215
2018 Financial management 50 33 11 3 3 1 0 84 5 141
2018 Procurement 63 19 12 0 0 0 6 87 0 16
2018 Real property 61 29 0 6 0 4 0 94 6 18
2018 Information management 52 24 12 0 8 0 4 79 8 22
2018 Information technology 46 36 11 3 2 1 1 84 5 102
2018 Internal audit 49 34 12 3 0 0 2 85 3 36
2018 Evaluation 47 42 0 6 6 0 0 89 11 17
2018 Data sciences 68 32 0 0 0 0 0 100 0 18
2018 Policy 47 32 11 4 2 4 0 82 6 315
2018 Project management 56 33 9 0 0 2 0 91 0 47
2018 None of the above 44 32 15 3 0 5 0 80 3 91
2017 Client contact centre 25 53 14 0 0 5 4 85 0 22
2017 Federal regulators 36 36 14 0 7 7 0 77 8 14
2017 Communications or public affairs 50 23 17 5 0 6 0 77 5 73
2017 Access to information and privacy 40 49 11 0 0 0 0 89 0 18
2017 Security 54 32 0 9 5 0 0 87 13 22
2017 Legal services 17 41 17 25 0 0 0 58 25 12
2017 Administration and operations 46 35 13 3 1 2 0 83 4 193
2017 Human resources 40 38 13 2 3 4 0 81 6 211
2017 Financial management 49 35 7 4 1 5 0 88 5 163
2017 Procurement 42 32 25 0 0 0 0 75 0 14
2017 Real property 50 31 13 6 0 0 0 81 6 16
2017 Information management 34 37 8 9 5 7 0 76 15 35
2017 Information technology 42 32 16 5 2 2 0 76 7 125
2017 Internal audit 63 24 3 0 5 4 0 91 6 36
2017 Evaluation 77 23 0 0 0 0 0 100 0 12
2017 Data sciences 55 22 11 0 0 12 0 88 0 27
2017 Policy 48 28 10 4 3 6 0 81 8 285
2017 Project management 42 29 13 6 3 6 1 76 9 65
2017 None of the above 41 35 12 4 1 7 0 82 5 109
2014 Client contact centre 43 30 0 9 0 18 0 89 11 11
2014 Federal regulators 37 45 18 0 0 0 0 82 0 22
2014 Communications or public affairs 49 32 10 3 0 5 1 86 4 81
2014 Access to information and privacy 42 25 16 0 5 12 0 77 5 19
2014 Security 52 34 6 8 0 0 0 86 8 35
2014 Legal services 50 27 12 6 0 5 0 81 6 18
2014 Administration and operations 52 29 13 2 2 2 0 83 4 213
2014 Human resources 52 33 10 2 0 3 0 88 2 262
2014 Financial management 50 33 9 3 1 3 1 87 4 194
2014 Procurement 29 29 7 7 14 15 0 68 24 28
2014 Real property 41 53 0 0 0 7 0 100 0 15
2014 Information management 38 36 19 3 0 3 0 77 3 63
2014 Information technology 52 32 9 0 1 6 0 90 1 114
2014 Internal audit 64 24 5 2 3 3 0 90 5 39
2014 Evaluation 53 32 10 5 0 0 0 84 5 19
2014 Other services to the public 51 35 14 0 0 0 0 86 0 14
2014 None of the above 43 38 9 2 3 5 1 86 5 240

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 70 27 0 3 0 0 0 97 3 31
2020 Federal regulators 60 28 8 0 4 0 0 88 4 23
2020 Communications or public affairs 63 26 7 2 2 0 0 89 4 101
2020 Access to information and privacy 59 41 0 0 0 0 0 100 0 31
2020 Security 72 9 5 14 0 0 0 81 14 21
2020 Legal services 59 33 0 0 8 0 0 92 8 15
2020 Administration and operations 63 27 7 2 2 0 0 90 3 194
2020 Human resources 58 30 6 4 2 0 0 87 6 269
2020 Financial management 63 27 7 3 0 0 0 90 3 190
2020 Procurement 80 12 8 0 0 0 0 92 0 25
2020 Real property 69 31 0 0 0 0 0 100 0 20
2020 Information management 64 36 0 0 0 0 0 100 0 27
2020 Information technology 60 27 7 4 2 1 0 87 6 173
2020 Internal audit 74 26 0 0 0 0 0 100 0 43
2020 Evaluation 55 28 9 4 5 0 0 82 9 22
2020 Data sciences 57 22 15 6 0 0 0 79 6 35
2020 Policy 57 32 5 3 3 0 0 88 6 383
2020 Project management 57 35 3 2 2 2 0 93 3 59
2020 Other services to the public 54 38 0 8 0 0 0 92 8 17
2020 None of the above 55 27 10 5 2 1 0 83 7 114
2019 Client contact centre 57 30 4 4 4 0 0 87 9 23
2019 Federal regulators 64 24 4 4 0 4 0 92 4 25
2019 Communications or public affairs 65 31 4 0 0 0 0 96 0 98
2019 Access to information and privacy 73 23 4 0 0 0 0 96 0 26
2019 Security 59 34 3 0 0 0 3 97 0 32
2019 Legal services 68 21 5 5 0 0 0 89 5 19
2019 Administration and operations 63 30 3 3 1 0 0 94 3 190
2019 Human resources 51 35 6 4 3 0 0 87 7 280
2019 Financial management 51 38 4 4 1 1 0 91 5 164
2019 Procurement 58 30 0 4 4 4 0 92 8 26
2019 Real property 76 21 0 4 0 0 0 96 4 24
2019 Information management 64 28 8 0 0 0 0 92 0 25
2019 Information technology 57 24 7 7 3 1 1 83 10 170
2019 Internal audit 58 36 4 2 0 0 0 94 2 48
2019 Evaluation 61 33 0 6 0 0 0 94 6 18
2019 Data sciences 43 39 8 5 5 0 0 82 10 39
2019 Policy 57 30 8 2 3 0 0 87 5 350
2019 Project management 60 28 2 3 6 2 0 89 9 54
2019 Other services to the public 82 14 4 0 0 0 0 96 0 22
2019 None of the above 55 19 15 7 2 1 0 75 9 104
2018 Client contact centre 37 43 15 0 5 0 0 79 5 19
2018 Federal regulators 58 34 0 0 8 0 0 92 8 12
2018 Communications or public affairs 63 29 4 4 0 0 0 92 4 74
2018 Access to information and privacy 46 34 12 0 8 0 0 80 8 15
2018 Security 60 29 12 0 0 0 0 88 0 15
2018 Legal services 73 27 0 0 0 0 0 100 0 11
2018 Administration and operations 58 29 7 4 2 0 0 86 6 153
2018 Human resources 51 36 5 4 3 0 0 88 6 214
2018 Financial management 52 36 7 3 2 0 0 88 5 141
2018 Procurement 56 13 6 19 6 0 0 69 25 16
2018 Real property 55 35 4 6 0 0 0 90 6 18
2018 Information management 59 28 5 4 4 0 0 87 8 22
2018 Information technology 52 31 9 4 4 0 0 83 8 101
2018 Internal audit 45 46 6 3 0 0 0 91 3 37
2018 Evaluation 66 17 6 0 6 6 0 88 6 17
2018 Data sciences 73 27 0 0 0 0 0 100 0 18
2018 Policy 57 32 5 3 3 0 0 89 6 317
2018 Project management 71 22 5 0 2 0 0 93 2 47
2018 None of the above 53 26 16 3 0 1 0 80 3 91
2017 Client contact centre 48 44 9 0 0 0 0 91 0 22
2017 Federal regulators 36 43 14 7 0 0 0 79 7 14
2017 Communications or public affairs 63 27 4 4 1 1 0 91 5 72
2017 Access to information and privacy 41 32 11 10 5 0 0 73 16 18
2017 Security 54 27 5 9 5 0 0 81 14 22
2017 Legal services 34 33 8 25 0 0 0 67 25 12
2017 Administration and operations 55 33 7 4 2 0 0 87 6 193
2017 Human resources 41 42 9 5 3 0 0 83 8 212
2017 Financial management 48 40 7 4 1 1 0 88 5 162
2017 Procurement 77 16 0 7 0 0 0 93 7 13
2017 Real property 62 38 0 0 0 0 0 100 0 16
2017 Information management 32 51 8 8 0 0 0 83 8 35
2017 Information technology 47 38 6 3 5 1 0 86 7 125
2017 Internal audit 63 26 3 0 8 0 0 89 8 36
2017 Evaluation 85 7 8 0 0 0 0 92 0 12
2017 Data sciences 37 52 4 3 4 0 0 89 7 27
2017 Policy 53 34 6 4 2 1 0 88 5 285
2017 Project management 40 45 9 0 6 0 0 85 6 65
2017 None of the above 49 35 9 5 2 0 0 84 7 109
2014 Client contact centre 35 48 17 0 0 0 0 83 0 11
2014 Federal regulators 50 36 5 0 9 0 0 86 9 22
2014 Communications or public affairs 50 35 7 6 1 0 0 85 7 81
2014 Access to information and privacy 48 25 16 5 6 0 0 74 10 19
2014 Security 43 45 8 3 0 0 0 88 3 35
2014 Legal services 39 39 17 6 0 0 0 78 6 18
2014 Administration and operations 56 32 10 1 1 0 0 88 2 214
2014 Human resources 57 30 8 3 0 0 0 88 4 261
2014 Financial management 55 32 6 5 2 0 0 87 7 194
2014 Procurement 40 26 10 7 16 0 0 66 24 28
2014 Real property 47 46 7 0 0 0 0 93 0 15
2014 Information management 48 39 8 5 0 0 0 87 5 62
2014 Information technology 54 35 7 1 2 1 0 90 3 114
2014 Internal audit 66 29 3 0 3 0 0 95 3 39
2014 Evaluation 63 32 0 0 5 0 0 95 5 19
2014 Other services to the public 57 21 14 9 0 0 0 78 9 14
2014 None of the above 44 38 9 4 2 1 1 84 7 241

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 25 16 0 3 0 4 81 3 31
2020 Federal regulators 55 28 4 8 4 0 0 83 13 23
2020 Communications or public affairs 62 22 3 1 5 4 3 91 6 103
2020 Access to information and privacy 51 17 8 5 5 13 0 78 12 32
2020 Security 57 15 5 5 0 19 0 88 6 21
2020 Legal services 53 20 11 0 8 8 0 79 9 15
2020 Administration and operations 57 21 8 2 4 4 5 85 6 194
2020 Human resources 62 17 7 4 5 2 4 84 9 271
2020 Financial management 50 21 11 6 4 6 3 78 10 191
2020 Procurement 68 12 4 4 8 3 0 83 13 25
2020 Real property 80 5 5 4 0 5 0 90 4 20
2020 Information management 79 17 4 0 0 0 0 96 0 27
2020 Information technology 60 20 8 3 3 2 4 85 6 170
2020 Internal audit 69 19 10 0 2 0 0 88 2 43
2020 Evaluation 50 28 4 5 5 9 0 85 10 22
2020 Data sciences 54 10 11 0 6 11 9 79 7 35
2020 Policy 57 19 7 5 4 5 2 83 10 383
2020 Project management 51 19 7 6 5 9 4 79 13 59
2020 Other services to the public 70 5 19 5 0 0 0 75 5 17
2020 None of the above 48 25 8 8 1 6 4 81 10 114

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 66 22 7 6 0 0 0 87 6 31
2020 Federal regulators 46 38 16 0 0 0 0 84 0 23
2020 Communications or public affairs 40 31 12 7 2 9 0 78 10 103
2020 Access to information and privacy 46 22 17 9 0 7 0 72 9 31
2020 Security 48 23 25 5 0 0 0 71 5 21
2020 Legal services 26 39 14 0 8 14 0 75 9 15
2020 Administration and operations 48 30 11 3 3 5 0 82 6 194
2020 Human resources 44 28 17 4 1 5 0 77 5 270
2020 Financial management 46 31 17 3 2 1 1 79 4 193
2020 Procurement 48 15 24 4 4 4 0 66 9 25
2020 Real property 55 31 10 4 0 0 0 85 4 20
2020 Information management 46 36 14 4 0 0 0 82 4 27
2020 Information technology 47 28 14 3 3 4 1 79 6 173
2020 Internal audit 58 35 5 0 2 0 0 93 2 43
2020 Evaluation 50 28 5 9 0 9 0 86 10 22
2020 Data sciences 39 32 18 3 0 8 0 77 3 35
2020 Policy 33 37 15 8 2 5 1 74 10 383
2020 Project management 34 38 15 3 0 10 0 80 4 59
2020 Other services to the public 38 55 0 0 8 0 0 92 8 17
2020 None of the above 41 33 11 6 2 5 1 78 10 114

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 57 33 3 0 0 4 3 97 0 31
2020 Federal regulators 43 36 8 8 0 4 0 83 9 23
2020 Communications or public affairs 48 28 9 8 2 2 3 80 11 100
2020 Access to information and privacy 49 27 12 6 3 0 3 79 9 31
2020 Security 48 24 14 5 0 5 5 79 5 21
2020 Legal services 67 27 6 0 0 0 0 94 0 15
2020 Administration and operations 54 24 11 3 3 4 2 83 5 194
2020 Human resources 51 25 8 6 4 3 3 81 11 266
2020 Financial management 48 28 9 6 4 4 1 80 10 191
2020 Procurement 69 8 8 8 4 0 3 79 13 25
2020 Real property 70 25 5 0 0 0 0 95 0 20
2020 Information management 61 36 0 4 0 0 0 96 4 27
2020 Information technology 57 22 9 2 3 4 3 85 6 173
2020 Internal audit 74 14 0 7 0 5 0 93 7 43
2020 Evaluation 68 14 9 0 9 0 0 82 9 22
2020 Data sciences 43 20 18 6 0 6 8 73 6 35
2020 Policy 42 30 9 6 4 7 2 79 11 384
2020 Project management 53 30 5 0 7 5 0 88 7 59
2020 Other services to the public 57 29 14 0 0 0 0 86 0 17
2020 None of the above 47 28 7 9 3 4 2 80 13 114

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Policy 0 9 28 18 27 17 0 11 55 11

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 40 19 6 6 4 0 67 13 31
2020 Federal regulators 24 29 12 16 4 10 4 62 23 23
2020 Communications or public affairs 31 30 11 5 6 8 9 73 13 102
2020 Access to information and privacy 27 40 9 3 3 9 8 83 7 32
2020 Security 33 19 10 9 9 10 9 65 23 21
2020 Legal services 45 31 24 0 0 0 0 76 0 15
2020 Administration and operations 37 29 12 7 5 5 5 73 13 193
2020 Human resources 29 32 14 8 6 4 6 68 16 270
2020 Financial management 34 28 18 4 3 9 4 71 8 190
2020 Procurement 39 24 16 8 4 8 0 69 14 25
2020 Real property 70 26 4 0 0 0 0 96 0 20
2020 Information management 45 17 16 0 4 15 4 76 4 27
2020 Information technology 32 32 14 8 4 4 6 71 14 170
2020 Internal audit 55 19 14 5 0 2 5 80 5 43
2020 Evaluation 31 33 5 9 14 5 5 71 24 22
2020 Data sciences 28 28 20 8 0 11 4 66 10 35
2020 Policy 31 25 13 7 5 12 8 69 14 382
2020 Project management 27 31 12 5 7 10 8 71 14 58
2020 Other services to the public 17 40 24 8 5 6 0 61 14 17
2020 None of the above 21 35 20 6 3 5 9 66 10 114
2019 Client contact centre 19 36 27 14 0 0 4 57 15 22
2019 Federal regulators 68 8 4 4 0 16 0 91 5 25
2019 Communications or public affairs 41 28 11 9 0 8 3 77 10 98
2019 Access to information and privacy 40 11 23 11 0 8 7 60 13 27
2019 Security 53 19 10 0 0 10 9 88 0 32
2019 Legal services 64 20 5 0 0 11 0 94 0 19
2019 Administration and operations 36 31 9 7 4 5 8 77 13 188
2019 Human resources 36 29 13 8 6 5 2 70 15 279
2019 Financial management 33 33 12 8 3 6 5 74 12 163
2019 Procurement 46 16 11 4 12 8 4 70 17 26
2019 Real property 50 29 12 0 4 4 0 83 4 24
2019 Information management 45 24 28 0 4 0 0 68 4 25
2019 Information technology 34 32 10 8 10 4 3 70 19 170
2019 Internal audit 39 19 8 6 8 14 6 72 18 49
2019 Evaluation 45 22 6 11 6 6 6 75 19 18
2019 Data sciences 28 31 10 10 10 8 3 66 23 39
2019 Policy 36 27 13 7 4 8 6 73 12 350
2019 Project management 36 33 5 11 12 0 2 71 24 55
2019 Other services to the public 31 27 0 9 0 10 23 87 13 22
2019 None of the above 40 21 13 11 7 6 3 67 19 104
2018 Client contact centre 27 30 22 10 10 0 0 57 21 19
2018 Federal regulators 41 8 0 16 8 26 0 67 33 12
2018 Communications or public affairs 34 33 14 9 6 3 1 70 16 74
2018 Access to information and privacy 12 34 25 7 0 6 16 59 9 17
2018 Security 41 27 13 0 0 11 8 84 0 15
2018 Legal services 30 34 8 11 9 8 0 70 21 11
2018 Administration and operations 27 27 13 10 10 5 9 62 23 153
2018 Human resources 30 30 17 7 5 7 4 67 14 216
2018 Financial management 25 26 19 9 12 7 2 55 23 141
2018 Procurement 19 19 12 19 12 18 0 46 39 16
2018 Real property 22 29 17 17 5 6 4 57 24 18
2018 Information management 33 36 9 18 0 5 0 72 18 22
2018 Information technology 29 31 16 10 7 6 1 64 19 104
2018 Internal audit 30 32 14 5 11 5 3 67 18 37
2018 Evaluation 46 23 13 6 6 0 7 74 12 17
2018 Data sciences 39 30 10 11 0 0 10 77 12 19
2018 Policy 29 33 9 8 6 10 5 73 16 317
2018 Project management 37 32 9 8 4 7 3 76 14 47
2018 None of the above 31 29 17 6 4 6 5 69 12 92
2017 Client contact centre 16 48 14 9 4 4 5 71 15 22
2017 Federal regulators 20 15 21 21 0 7 16 45 27 14
2017 Communications or public affairs 34 25 20 4 7 7 3 65 12 73
2017 Access to information and privacy 25 43 11 0 16 5 0 71 17 18
2017 Security 42 24 10 5 14 0 5 69 20 21
2017 Legal services 9 16 17 25 25 9 0 27 55 12
2017 Administration and operations 32 33 9 10 5 7 5 73 17 193
2017 Human resources 29 29 14 9 8 3 8 65 19 212
2017 Financial management 31 32 14 10 7 3 4 67 17 163
2017 Procurement 33 21 15 17 6 0 8 59 25 14
2017 Real property 43 39 6 0 12 0 0 82 12 16
2017 Information management 34 32 20 6 8 0 0 66 14 35
2017 Information technology 38 22 15 10 5 6 3 66 17 125
2017 Internal audit 35 21 18 5 11 7 3 62 18 36
2017 Evaluation 69 8 7 0 0 0 16 91 0 12
2017 Data sciences 11 44 22 4 0 11 8 68 5 27
2017 Policy 32 24 13 10 8 7 7 65 20 283
2017 Project management 29 35 7 12 13 3 2 67 26 66
2017 None of the above 30 28 19 7 5 5 6 65 13 109
2014 Client contact centre 35 21 17 17 0 10 0 62 19 11
2014 Federal regulators 55 18 9 4 9 5 0 76 14 22
2014 Communications or public affairs 28 29 15 14 4 7 4 64 19 81
2014 Access to information and privacy 6 38 15 22 15 5 0 46 38 19
2014 Security 38 36 11 6 6 0 3 76 12 35
2014 Legal services 23 23 17 0 22 16 0 54 26 18
2014 Administration and operations 36 29 17 7 7 2 2 69 14 214
2014 Human resources 34 29 12 9 6 4 5 70 17 262
2014 Financial management 37 27 12 6 9 3 6 70 17 193
2014 Procurement 31 15 7 3 36 0 8 49 43 28
2014 Real property 34 27 13 13 6 7 0 66 20 15
2014 Information management 28 32 16 8 8 6 2 65 17 63
2014 Information technology 31 33 20 5 4 5 2 69 10 114
2014 Internal audit 41 36 8 5 7 0 2 79 13 39
2014 Evaluation 53 27 5 5 5 5 0 83 11 19
2014 Other services to the public 57 14 7 9 7 7 0 76 17 14
2014 None of the above 31 28 14 10 8 5 4 65 20 241

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 27 16 3 0 3 0 80 3 31
2020 Federal regulators 33 32 12 18 4 0 0 65 23 23
2020 Communications or public affairs 42 38 10 5 2 1 2 83 7 103
2020 Access to information and privacy 36 37 8 12 0 4 3 79 13 31
2020 Security 33 38 24 0 5 0 0 71 5 21
2020 Legal services 53 25 8 8 0 6 0 83 9 15
2020 Administration and operations 43 36 11 5 3 1 2 80 8 193
2020 Human resources 45 31 9 8 3 3 1 80 11 271
2020 Financial management 46 34 8 7 2 2 2 83 9 193
2020 Procurement 51 41 8 0 0 0 0 92 0 25
2020 Real property 60 35 0 0 5 0 0 95 5 20
2020 Information management 42 40 7 4 7 0 0 82 11 27
2020 Information technology 41 30 13 4 4 3 5 77 9 173
2020 Internal audit 52 31 7 5 0 2 2 87 5 42
2020 Evaluation 59 14 9 4 9 5 0 76 14 22
2020 Data sciences 34 21 15 23 6 3 0 56 29 35
2020 Policy 39 36 10 6 5 3 3 79 11 382
2020 Project management 42 30 10 7 5 2 5 76 13 59
2020 Other services to the public 43 34 16 8 0 0 0 76 8 17
2020 None of the above 36 37 11 10 2 3 1 77 12 114
2019 Client contact centre 18 56 9 13 4 0 0 74 17 23
2019 Federal regulators 36 32 20 4 8 0 0 68 12 25
2019 Communications or public affairs 59 28 7 3 1 1 1 89 4 98
2019 Access to information and privacy 45 41 7 4 0 3 0 89 4 27
2019 Security 51 34 0 9 0 3 3 90 10 32
2019 Legal services 59 15 16 5 0 5 0 78 6 19
2019 Administration and operations 48 32 6 6 4 3 1 83 10 190
2019 Human resources 44 33 10 6 3 2 1 80 10 280
2019 Financial management 39 31 14 6 4 5 1 75 11 163
2019 Procurement 50 30 15 0 0 4 0 84 0 26
2019 Real property 55 25 16 4 0 0 0 79 4 24
2019 Information management 44 40 16 0 0 0 0 84 0 25
2019 Information technology 34 36 11 9 7 1 2 72 17 170
2019 Internal audit 45 41 6 4 0 4 0 90 4 49
2019 Evaluation 40 11 21 17 6 6 0 54 23 18
2019 Data sciences 34 40 5 5 5 10 0 83 12 38
2019 Policy 41 35 10 7 1 3 2 80 9 349
2019 Project management 37 33 5 18 5 2 0 71 23 55
2019 Other services to the public 59 23 0 4 0 5 9 95 5 22
2019 None of the above 41 38 13 3 3 2 1 81 6 104
2018 Client contact centre 22 51 5 5 17 0 0 73 22 19
2018 Federal regulators 36 9 9 28 9 9 0 50 41 11
2018 Communications or public affairs 45 36 9 8 1 0 0 81 9 74
2018 Access to information and privacy 23 46 0 6 25 0 0 69 31 17
2018 Security 67 19 0 0 0 14 0 100 0 15
2018 Legal services 48 44 8 0 0 0 0 92 0 11
2018 Administration and operations 46 32 11 6 4 1 0 79 10 153
2018 Human resources 49 32 7 7 4 0 0 82 11 216
2018 Financial management 34 40 12 9 3 2 0 75 13 141
2018 Procurement 28 46 20 6 0 0 0 74 6 15
2018 Real property 45 26 12 17 0 0 0 71 17 18
2018 Information management 50 29 0 0 17 0 4 82 18 22
2018 Information technology 34 37 12 8 4 4 1 74 13 103
2018 Internal audit 54 33 3 6 0 0 4 91 6 37
2018 Evaluation 45 37 13 6 0 0 0 82 6 17
2018 Data sciences 40 44 5 5 5 0 0 84 10 18
2018 Policy 47 34 10 5 1 2 1 83 7 313
2018 Project management 42 38 8 4 3 3 2 84 7 47
2018 None of the above 43 35 10 5 3 3 1 81 9 92
2017 Client contact centre 16 39 27 8 5 4 0 58 14 22
2017 Federal regulators 35 50 0 7 0 0 9 92 8 14
2017 Communications or public affairs 42 31 8 8 5 4 1 77 14 73
2017 Access to information and privacy 51 38 5 5 0 0 0 89 5 18
2017 Security 59 23 9 5 5 0 0 82 9 22
2017 Legal services 8 33 17 33 0 8 0 45 36 12
2017 Administration and operations 45 38 8 6 1 2 1 85 7 192
2017 Human resources 46 35 9 5 2 3 1 83 7 211
2017 Financial management 43 32 12 5 4 3 1 78 9 163
2017 Procurement 65 12 17 6 0 0 0 77 6 14
2017 Real property 44 56 0 0 0 0 0 100 0 16
2017 Information management 43 34 3 17 0 3 0 80 17 35
2017 Information technology 33 32 16 9 4 5 2 69 13 124
2017 Internal audit 59 21 13 3 3 0 3 82 6 36
2017 Evaluation 91 9 0 0 0 0 0 100 0 11
2017 Data sciences 25 41 11 15 4 4 0 69 19 27
2017 Policy 48 30 10 5 4 3 0 81 9 284
2017 Project management 46 26 12 12 1 0 3 74 14 66
2017 None of the above 43 28 11 12 2 1 2 74 15 108
2014 Client contact centre 17 57 9 9 0 9 0 81 10 11
2014 Federal regulators 50 27 14 9 0 0 0 77 9 22
2014 Communications or public affairs 46 27 11 10 2 3 1 76 12 81
2014 Access to information and privacy 39 30 10 0 16 5 0 73 17 19
2014 Security 38 45 6 6 2 3 0 85 9 35
2014 Legal services 23 43 12 11 6 5 0 70 17 18
2014 Administration and operations 40 38 10 5 3 2 1 81 9 214
2014 Human resources 51 32 7 5 2 2 0 86 7 262
2014 Financial management 52 30 7 4 3 3 0 85 7 194
2014 Procurement 34 43 3 7 10 3 0 79 18 28
2014 Real property 53 40 0 7 0 0 0 93 7 15
2014 Information management 35 41 16 5 2 1 0 77 7 63
2014 Information technology 37 37 10 3 4 7 2 81 8 114
2014 Internal audit 62 21 8 0 2 0 7 89 2 39
2014 Evaluation 58 37 0 0 5 0 0 95 5 19
2014 Other services to the public 37 56 0 7 0 0 0 93 7 14
2014 None of the above 41 32 12 5 6 1 3 76 12 241

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 33 6 9 0 0 0 85 9 31
2020 Federal regulators 33 38 21 4 4 0 0 71 8 23
2020 Communications or public affairs 41 34 20 2 1 2 0 77 3 103
2020 Access to information and privacy 38 42 15 5 0 0 0 79 5 31
2020 Security 28 42 20 5 5 0 0 71 10 21
2020 Legal services 53 33 0 8 0 6 0 91 9 15
2020 Administration and operations 48 31 13 5 2 2 1 80 7 192
2020 Human resources 39 37 13 5 2 3 1 79 7 268
2020 Financial management 45 34 15 4 2 1 0 80 5 191
2020 Procurement 51 41 0 4 0 4 0 95 5 25
2020 Real property 68 22 6 4 0 0 0 90 4 19
2020 Information management 42 40 7 7 0 4 0 85 7 27
2020 Information technology 43 37 13 3 2 2 1 82 5 173
2020 Internal audit 51 42 5 2 0 0 0 93 2 43
2020 Evaluation 50 23 14 14 0 0 0 73 14 22
2020 Data sciences 20 32 28 15 0 6 0 55 16 35
2020 Policy 36 40 13 6 3 2 0 77 9 382
2020 Project management 37 33 16 5 2 7 0 75 7 58
2020 Other services to the public 54 22 11 13 0 0 0 76 13 17
2020 None of the above 32 38 22 3 1 3 1 73 4 112
2019 Client contact centre 30 48 17 0 4 0 0 78 4 23
2019 Federal regulators 28 40 20 4 0 8 0 74 4 25
2019 Communications or public affairs 53 30 13 1 2 1 0 84 3 98
2019 Access to information and privacy 36 41 16 7 0 0 0 77 7 27
2019 Security 50 31 9 3 0 3 3 86 4 32
2019 Legal services 56 16 17 11 0 0 0 72 11 18
2019 Administration and operations 46 33 12 4 2 2 0 81 7 189
2019 Human resources 33 42 13 7 3 3 0 77 10 280
2019 Financial management 35 40 17 3 2 3 1 77 5 164
2019 Procurement 50 30 4 4 4 8 0 87 8 26
2019 Real property 72 21 4 4 0 0 0 92 4 24
2019 Information management 54 34 12 0 0 0 0 88 0 24
2019 Information technology 37 33 14 8 7 1 0 71 14 169
2019 Internal audit 33 44 13 8 0 2 0 79 8 49
2019 Evaluation 45 22 16 11 0 6 0 71 12 18
2019 Data sciences 35 34 8 5 8 10 0 77 14 39
2019 Policy 38 38 17 3 2 1 0 77 5 349
2019 Project management 28 33 17 11 9 2 0 63 20 54
2019 Other services to the public 68 23 9 0 0 0 0 91 0 22
2019 None of the above 36 43 11 9 2 0 0 79 10 103
2018 Client contact centre 22 36 21 5 12 5 0 61 18 19
2018 Federal regulators 33 25 26 0 8 8 0 63 9 12
2018 Communications or public affairs 41 42 14 3 0 0 0 83 3 72
2018 Access to information and privacy 6 50 31 6 7 0 0 56 13 17
2018 Security 62 32 0 0 0 6 0 100 0 15
2018 Legal services 39 34 27 0 0 0 0 73 0 11
2018 Administration and operations 40 36 17 3 3 0 0 76 7 150
2018 Human resources 34 36 19 5 3 3 0 72 8 214
2018 Financial management 36 42 14 6 3 0 0 78 8 141
2018 Procurement 26 50 12 6 0 6 0 81 6 16
2018 Real property 49 23 10 11 6 0 0 72 17 18
2018 Information management 42 41 0 9 4 0 4 86 14 22
2018 Information technology 35 40 15 5 3 2 0 76 8 102
2018 Internal audit 31 46 17 6 0 0 0 78 6 37
2018 Evaluation 36 35 6 11 6 7 0 76 18 17
2018 Data sciences 41 54 0 0 5 0 0 95 5 18
2018 Policy 40 41 11 5 2 2 0 82 6 316
2018 Project management 53 34 11 2 0 0 0 87 2 47
2018 None of the above 43 35 12 8 0 1 0 79 8 92

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 22 13 9 0 13 4 73 11 31
2020 Federal regulators 22 28 12 8 13 17 0 60 25 23
2020 Communications or public affairs 27 20 17 10 6 16 6 60 19 102
2020 Access to information and privacy 20 15 24 9 11 18 3 45 25 31
2020 Security 19 27 20 5 5 15 10 62 13 21
2020 Legal services 45 16 14 0 0 17 8 82 0 15
2020 Administration and operations 29 29 15 10 5 8 3 65 17 193
2020 Human resources 26 19 16 13 11 10 5 53 28 270
2020 Financial management 30 21 15 12 8 10 4 60 23 193
2020 Procurement 36 13 13 4 8 19 7 66 17 25
2020 Real property 40 30 25 0 0 5 0 74 0 20
2020 Information management 39 21 15 7 4 11 4 70 13 27
2020 Information technology 25 25 16 10 9 12 3 58 23 172
2020 Internal audit 37 26 14 7 2 9 5 73 11 43
2020 Evaluation 23 33 9 14 9 14 0 64 26 22
2020 Data sciences 26 23 14 12 8 17 0 59 24 35
2020 Policy 18 18 20 11 10 18 5 47 27 380
2020 Project management 18 29 15 9 7 17 5 61 20 58
2020 Other services to the public 24 29 27 5 8 6 0 57 14 17
2020 None of the above 18 25 18 14 5 18 2 53 24 114
2019 Client contact centre 18 22 30 13 4 9 4 46 20 23
2019 Federal regulators 12 12 36 8 20 8 4 27 32 25
2019 Communications or public affairs 24 24 21 11 3 11 5 58 17 98
2019 Access to information and privacy 29 26 19 11 0 15 0 64 13 27
2019 Security 34 22 16 6 6 10 6 66 15 32
2019 Legal services 32 15 26 0 4 11 11 61 6 19
2019 Administration and operations 27 24 18 9 8 6 7 59 20 191
2019 Human resources 19 20 19 16 13 9 5 44 34 281
2019 Financial management 20 23 19 9 11 17 2 52 24 163
2019 Procurement 27 19 8 12 12 23 0 60 30 26
2019 Real property 37 25 21 4 4 4 4 68 9 24
2019 Information management 24 24 20 12 4 12 4 57 19 25
2019 Information technology 23 17 17 13 15 10 4 47 33 171
2019 Internal audit 16 27 18 6 15 15 4 52 25 49
2019 Evaluation 12 21 6 17 11 28 6 50 42 18
2019 Data sciences 20 27 13 10 13 17 0 57 27 39
2019 Policy 21 18 19 13 10 16 4 48 28 349
2019 Project management 15 28 9 9 21 13 6 52 37 55
2019 Other services to the public 36 8 5 9 4 29 9 71 21 22
2019 None of the above 23 20 27 11 12 4 4 46 25 104
2018 Client contact centre 17 21 10 10 17 25 0 50 36 19
2018 Federal regulators 16 8 16 8 25 18 8 33 45 12
2018 Communications or public affairs 18 29 18 12 5 14 4 57 21 74
2018 Access to information and privacy 7 12 34 19 18 5 6 21 42 17
2018 Security 43 21 5 0 12 19 0 79 14 15
2018 Legal services 39 0 27 8 0 17 9 53 10 11
2018 Administration and operations 21 25 21 12 9 7 5 53 23 153
2018 Human resources 21 20 18 11 15 10 5 49 30 215
2018 Financial management 17 25 18 12 14 12 2 49 30 141
2018 Procurement 6 13 26 12 19 24 0 25 41 16
2018 Real property 33 6 0 44 6 5 6 44 56 18
2018 Information management 41 14 19 4 13 5 4 60 19 22
2018 Information technology 14 20 17 18 14 13 4 42 38 103
2018 Internal audit 21 11 28 6 22 6 7 37 32 37
2018 Evaluation 19 31 11 12 6 22 0 64 22 17
2018 Data sciences 25 35 22 0 11 7 0 64 12 17
2018 Policy 19 21 16 12 12 18 2 50 29 316
2018 Project management 23 25 26 8 6 10 2 54 16 47
2018 None of the above 23 18 14 13 15 15 2 50 34 92
2017 Client contact centre 9 39 4 16 13 9 9 58 36 22
2017 Federal regulators 7 23 0 35 14 21 0 38 62 14
2017 Communications or public affairs 16 21 19 15 14 12 3 44 34 73
2017 Access to information and privacy 11 20 22 0 27 10 10 39 34 18
2017 Security 27 18 0 24 14 5 13 55 45 22
2017 Legal services 17 16 0 25 25 17 0 40 60 12
2017 Administration and operations 22 24 16 13 11 9 5 53 28 192
2017 Human resources 14 20 21 16 13 10 6 40 34 211
2017 Financial management 15 23 18 13 15 12 5 45 33 163
2017 Procurement 14 21 27 14 25 0 0 35 38 14
2017 Real property 24 26 6 32 0 6 6 56 37 16
2017 Information management 6 32 34 6 11 8 3 43 19 35
2017 Information technology 16 21 17 11 15 17 3 47 32 125
2017 Internal audit 23 29 11 5 11 19 3 66 21 36
2017 Evaluation 45 8 16 9 8 0 15 62 19 12
2017 Data sciences 19 18 4 33 11 15 0 44 52 27
2017 Policy 20 16 12 15 14 18 5 47 38 285
2017 Project management 17 18 14 16 21 12 2 41 43 66
2017 None of the above 12 25 20 11 17 10 4 44 33 108
2014 Client contact centre 9 10 17 28 9 27 0 26 50 11
2014 Federal regulators 14 9 18 4 32 9 14 30 47 22
2014 Communications or public affairs 9 20 24 15 14 11 7 35 36 81
2014 Access to information and privacy 5 10 20 16 26 17 6 19 55 19
2014 Security 18 22 17 26 6 8 3 45 36 35
2014 Legal services 6 33 27 6 17 0 12 44 25 18
2014 Administration and operations 13 22 21 13 15 12 5 42 33 214
2014 Human resources 16 23 17 14 14 12 5 46 34 261
2014 Financial management 19 15 17 9 14 16 10 46 31 194
2014 Procurement 18 25 7 25 10 11 4 51 41 28
2014 Real property 7 41 13 14 19 7 0 51 35 15
2014 Information management 20 11 16 11 13 20 8 44 34 63
2014 Information technology 12 24 20 16 13 12 3 42 34 114
2014 Internal audit 18 32 18 8 5 12 8 62 15 39
2014 Evaluation 32 16 5 10 5 31 0 70 23 19
2014 Other services to the public 16 23 7 20 20 7 7 45 47 14
2014 None of the above 14 17 14 14 19 17 4 39 43 240

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 44 7 12 3 0 0 77 15 31
2020 Federal regulators 27 57 4 13 0 0 0 84 13 23
2020 Communications or public affairs 39 53 0 7 1 0 0 93 7 103
2020 Access to information and privacy 41 41 6 9 3 0 0 82 13 32
2020 Security 45 32 9 10 0 0 5 80 10 21
2020 Legal services 34 58 8 0 0 0 0 92 0 15
2020 Administration and operations 42 43 6 7 2 0 0 85 9 194
2020 Human resources 31 47 6 14 1 0 0 79 16 271
2020 Financial management 41 44 5 9 1 0 0 85 10 192
2020 Procurement 36 52 0 8 3 0 0 89 11 25
2020 Real property 25 50 5 20 0 0 0 75 20 20
2020 Information management 53 37 4 7 0 0 0 89 7 27
2020 Information technology 49 39 4 6 2 0 0 88 8 173
2020 Internal audit 30 51 0 17 2 0 0 81 19 43
2020 Evaluation 40 55 0 0 5 0 0 95 5 22
2020 Data sciences 18 50 3 21 8 0 0 68 29 35
2020 Policy 28 44 7 17 4 0 0 72 21 383
2020 Project management 35 45 4 16 0 0 0 80 16 59
2020 Other services to the public 62 22 5 11 0 0 0 84 11 17
2020 None of the above 30 52 6 9 2 0 0 82 12 114

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 34 7 10 6 0 0 77 16 31
2020 Federal regulators 13 55 13 16 4 0 0 67 20 23
2020 Communications or public affairs 28 41 12 15 4 0 0 69 19 103
2020 Access to information and privacy 31 45 15 6 3 0 0 76 9 32
2020 Security 30 47 10 9 0 0 5 81 9 21
2020 Legal services 26 55 20 0 0 0 0 80 0 15
2020 Administration and operations 32 41 8 12 4 0 3 75 17 194
2020 Human resources 31 41 9 14 3 1 1 74 18 268
2020 Financial management 42 33 11 7 5 1 2 76 13 191
2020 Procurement 41 36 8 12 3 0 0 77 15 25
2020 Real property 20 45 10 20 5 0 0 65 26 20
2020 Information management 40 36 3 14 0 0 7 81 15 27
2020 Information technology 41 30 12 15 2 0 0 72 17 173
2020 Internal audit 27 47 7 16 2 0 0 74 19 43
2020 Evaluation 32 50 10 9 0 0 0 82 9 22
2020 Data sciences 32 39 6 23 0 0 0 71 23 35
2020 Policy 24 35 15 17 7 0 1 60 24 382
2020 Project management 24 32 17 18 8 0 0 57 27 59
2020 Other services to the public 36 38 16 11 0 0 0 73 11 17
2020 None of the above 26 40 13 14 4 0 3 68 18 114
2019 Client contact centre 65 17 13 4 0 0 0 83 4 23
2019 Federal regulators 44 28 8 12 8 0 0 72 20 25
2019 Communications or public affairs 57 32 3 7 1 0 0 89 8 97
2019 Access to information and privacy 69 23 0 4 4 0 0 92 8 27
2019 Security 47 19 6 13 12 0 3 68 26 32
2019 Legal services 32 27 16 11 15 0 0 58 26 19
2019 Administration and operations 56 30 4 7 3 0 0 86 10 190
2019 Human resources 40 30 5 15 10 0 0 70 25 280
2019 Financial management 47 34 1 12 6 0 0 81 18 163
2019 Procurement 35 34 11 12 8 0 0 69 20 26
2019 Real property 59 24 9 4 4 0 0 83 8 24
2019 Information management 52 36 4 0 8 0 0 88 8 25
2019 Information technology 39 35 8 8 9 0 0 75 17 171
2019 Internal audit 42 40 4 12 2 0 0 82 14 49
2019 Evaluation 61 22 6 11 0 0 0 83 11 18
2019 Data sciences 33 28 13 18 8 0 0 62 26 39
2019 Policy 39 36 6 11 7 0 0 75 18 349
2019 Project management 44 21 7 16 11 0 0 65 28 55
2019 Other services to the public 45 36 14 4 0 0 0 82 4 22
2019 None of the above 47 31 5 12 6 0 0 78 18 104
2017 Client contact centre 38 39 5 14 4 0 0 77 18 22
2017 Federal regulators 28 28 0 23 21 0 0 56 44 14
2017 Communications or public affairs 40 36 4 17 3 0 0 76 20 73
2017 Access to information and privacy 25 42 5 21 5 0 0 68 27 18
2017 Security 54 28 9 5 5 0 0 81 9 22
2017 Legal services 26 33 8 17 17 0 0 59 33 12
2017 Administration and operations 51 35 7 6 2 0 0 86 8 192
2017 Human resources 45 31 6 12 6 0 0 77 18 212
2017 Financial management 42 31 8 10 9 0 0 72 20 163
2017 Procurement 38 50 6 0 6 0 0 88 6 14
2017 Real property 56 7 13 18 6 0 0 63 25 16
2017 Information management 43 38 8 8 3 0 0 81 11 35
2017 Information technology 46 31 6 9 7 0 0 77 17 124
2017 Internal audit 50 27 5 13 5 0 0 77 18 36
2017 Evaluation 60 24 8 0 8 0 0 84 8 12
2017 Data sciences 45 30 7 18 0 0 0 75 18 27
2017 Policy 44 32 3 13 8 0 0 76 21 284
2017 Project management 35 40 10 10 5 0 0 75 15 66
2017 None of the above 36 32 11 12 8 1 0 69 20 108
2014 Client contact centre 35 39 9 9 9 0 0 74 17 11
2014 Federal regulators 50 36 4 9 0 0 0 86 9 22
2014 Communications or public affairs 43 31 11 10 5 0 0 74 15 80
2014 Access to information and privacy 28 30 0 26 16 0 0 58 42 19
2014 Security 37 31 17 12 3 0 0 69 14 35
2014 Legal services 61 16 12 6 5 0 0 77 11 18
2014 Administration and operations 42 38 6 11 3 0 0 80 14 213
2014 Human resources 52 33 4 8 3 0 0 85 11 262
2014 Financial management 43 39 7 7 4 0 0 82 11 194
2014 Procurement 43 36 0 10 11 0 0 79 21 28
2014 Real property 34 40 7 7 6 0 7 79 14 15
2014 Information management 43 41 6 6 3 0 0 84 10 63
2014 Information technology 33 42 6 13 6 0 0 75 19 114
2014 Internal audit 46 36 5 8 5 0 0 82 13 39
2014 Evaluation 53 26 0 11 10 0 0 79 21 19
2014 Other services to the public 65 21 7 0 0 7 0 93 0 14
2014 None of the above 35 35 11 15 4 0 0 70 19 241

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 29 6 6 6 0 0 82 12 31
2020 Federal regulators 26 34 15 26 0 0 0 60 26 22
2020 Communications or public affairs 38 40 10 10 2 0 0 78 12 101
2020 Access to information and privacy 42 43 12 0 3 0 0 85 3 32
2020 Security 34 28 23 5 5 0 5 66 10 21
2020 Legal services 39 17 44 0 0 0 0 56 0 15
2020 Administration and operations 44 36 7 4 5 0 3 83 9 191
2020 Human resources 46 35 7 9 3 0 0 81 12 268
2020 Financial management 47 32 10 6 3 1 1 80 9 191
2020 Procurement 52 29 8 8 3 0 0 81 12 25
2020 Real property 54 15 21 10 0 0 0 69 10 20
2020 Information management 44 42 7 4 0 0 4 89 4 27
2020 Information technology 47 35 9 5 2 1 1 84 8 172
2020 Internal audit 45 33 7 12 2 0 0 78 15 42
2020 Evaluation 46 41 5 9 0 0 0 87 9 22
2020 Data sciences 39 35 11 15 0 0 0 74 15 34
2020 Policy 37 34 11 14 4 0 0 72 17 383
2020 Project management 38 37 10 11 3 0 0 75 15 59
2020 Other services to the public 65 23 12 0 0 0 0 88 0 17
2020 None of the above 33 39 11 9 5 2 2 74 14 112
2019 Client contact centre 70 22 4 4 0 0 0 91 4 23
2019 Federal regulators 71 21 4 4 0 0 0 92 4 24
2019 Communications or public affairs 56 37 5 1 0 1 0 94 1 96
2019 Access to information and privacy 66 34 0 0 0 0 0 100 0 27
2019 Security 57 32 3 3 0 0 6 94 3 32
2019 Legal services 47 32 10 11 0 0 0 79 11 19
2019 Administration and operations 60 27 6 5 2 0 0 87 7 186
2019 Human resources 49 32 8 6 4 1 0 83 10 278
2019 Financial management 49 37 8 2 3 1 0 88 4 162
2019 Procurement 40 24 16 20 0 0 0 64 20 25
2019 Real property 70 30 0 0 0 0 0 100 0 23
2019 Information management 76 24 0 0 0 0 0 100 0 25
2019 Information technology 51 36 5 5 2 0 1 88 7 170
2019 Internal audit 55 31 6 6 0 2 0 88 6 49
2019 Evaluation 67 22 6 6 0 0 0 89 6 18
2019 Data sciences 51 38 3 5 3 0 0 89 8 37
2019 Policy 53 33 7 4 2 1 0 87 6 348
2019 Project management 53 34 5 5 0 2 0 89 6 55
2019 Other services to the public 41 41 9 4 0 5 0 86 5 22
2019 None of the above 59 27 8 5 1 0 1 87 6 105
2017 Client contact centre 31 60 4 5 0 0 0 91 5 22
2017 Federal regulators 28 50 15 7 0 0 0 78 7 14
2017 Communications or public affairs 62 30 4 4 0 0 0 92 4 73
2017 Access to information and privacy 46 33 21 0 0 0 0 79 0 18
2017 Security 47 43 10 0 0 0 0 90 0 21
2017 Legal services 33 33 26 8 0 0 0 66 8 12
2017 Administration and operations 52 38 6 4 1 0 0 90 5 190
2017 Human resources 49 36 7 6 1 1 1 86 7 211
2017 Financial management 59 29 7 5 1 0 0 88 5 162
2017 Procurement 62 25 14 0 0 0 0 86 0 14
2017 Real property 63 37 0 0 0 0 0 100 0 16
2017 Information management 34 41 8 11 3 0 3 77 14 35
2017 Information technology 49 34 8 4 5 0 0 83 9 125
2017 Internal audit 68 13 11 8 0 0 0 81 8 36
2017 Evaluation 53 39 8 0 0 0 0 92 0 12
2017 Data sciences 37 48 7 0 4 0 4 89 4 27
2017 Policy 55 28 10 6 1 0 0 83 7 284
2017 Project management 57 27 8 6 0 0 1 85 6 66
2017 None of the above 52 34 8 4 1 2 0 87 5 109
2014 Client contact centre 55 28 9 0 9 0 0 83 9 11
2014 Federal regulators 50 50 0 0 0 0 0 100 0 22
2014 Communications or public affairs 50 31 14 5 0 0 0 81 5 81
2014 Access to information and privacy 34 16 24 15 11 0 0 49 26 19
2014 Security 46 42 9 3 0 0 0 88 3 35
2014 Legal services 34 38 23 6 0 0 0 72 6 18
2014 Administration and operations 49 34 9 6 1 1 0 84 7 214
2014 Human resources 55 33 6 4 2 0 0 88 5 262
2014 Financial management 53 33 5 6 2 0 1 87 8 194
2014 Procurement 40 40 10 7 3 0 0 80 10 28
2014 Real property 47 40 0 7 6 0 0 87 13 15
2014 Information management 42 39 12 2 5 0 0 81 7 63
2014 Information technology 37 42 12 6 3 1 0 80 9 114
2014 Internal audit 49 36 0 8 8 0 0 84 16 39
2014 Evaluation 58 26 0 11 5 0 0 84 16 19
2014 Other services to the public 57 35 0 9 0 0 0 91 9 14
2014 None of the above 43 39 8 7 2 0 1 83 9 241

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 25 0 13 3 0 0 84 16 31
2020 Federal regulators 76 20 0 4 0 0 0 96 4 23
2020 Communications or public affairs 79 11 0 9 0 1 0 91 9 102
2020 Access to information and privacy 79 15 0 3 3 0 0 94 6 32
2020 Security 72 28 0 0 0 0 0 100 0 21
2020 Legal services 81 8 6 6 0 0 0 89 6 15
2020 Administration and operations 84 11 2 3 0 0 1 95 3 193
2020 Human resources 77 15 4 1 2 1 0 93 3 271
2020 Financial management 75 20 3 2 1 1 0 95 2 192
2020 Procurement 88 8 0 0 0 4 0 100 0 25
2020 Real property 86 5 0 0 0 5 4 100 0 20
2020 Information management 83 14 0 3 0 0 0 97 3 27
2020 Information technology 77 16 2 2 2 1 1 95 3 172
2020 Internal audit 86 7 0 0 2 5 0 98 2 43
2020 Evaluation 77 19 5 0 0 0 0 95 0 22
2020 Data sciences 76 12 3 6 0 3 0 91 6 35
2020 Policy 80 13 4 1 1 1 0 93 3 380
2020 Project management 79 12 2 5 2 1 0 92 7 59
2020 Other services to the public 83 10 6 0 0 0 0 94 0 17
2020 None of the above 73 22 3 0 1 1 0 96 1 114
2017 Client contact centre 60 12 14 9 4 0 0 73 13 22
2017 Federal regulators 77 16 0 0 0 7 0 100 0 14
2017 Communications or public affairs 78 16 4 0 0 0 1 96 0 72
2017 Access to information and privacy 57 38 0 5 0 0 0 95 5 18
2017 Security 72 19 5 0 5 0 0 91 5 22
2017 Legal services 50 33 8 8 0 0 0 84 8 12
2017 Administration and operations 73 22 2 2 0 1 0 95 3 192
2017 Human resources 65 26 3 3 1 1 0 92 5 212
2017 Financial management 65 25 4 5 1 1 0 91 6 163
2017 Procurement 82 18 0 0 0 0 0 100 0 14
2017 Real property 94 6 0 0 0 0 0 100 0 15
2017 Information management 54 32 3 6 0 3 3 91 6 35
2017 Information technology 64 22 6 5 2 1 1 87 7 125
2017 Internal audit 76 10 0 6 5 3 0 89 11 36
2017 Evaluation 77 16 0 0 0 7 0 100 0 12
2017 Data sciences 78 11 4 0 0 4 4 96 0 27
2017 Policy 81 13 3 2 1 0 1 94 3 285
2017 Project management 71 21 3 0 3 2 0 94 3 66
2017 None of the above 72 21 6 1 0 0 0 93 1 109
2014 Client contact centre 54 37 0 9 0 0 0 91 9 11
2014 Federal regulators 77 13 10 0 0 0 0 90 0 22
2014 Communications or public affairs 68 19 2 6 2 1 0 89 9 81
2014 Access to information and privacy 44 15 10 10 16 0 5 62 28 19
2014 Security 62 29 3 3 0 3 0 94 3 35
2014 Legal services 72 23 5 0 0 0 0 95 0 18
2014 Administration and operations 72 22 6 0 0 0 0 94 1 214
2014 Human resources 75 18 3 3 0 0 0 93 4 262
2014 Financial management 72 22 3 3 1 0 0 93 4 194
2014 Procurement 78 15 7 0 0 0 0 93 0 28
2014 Real property 81 14 0 0 0 6 0 100 0 15
2014 Information management 64 24 6 2 2 3 0 91 3 63
2014 Information technology 65 20 7 6 0 0 2 87 6 114
2014 Internal audit 64 23 5 5 0 3 0 89 5 39
2014 Evaluation 68 5 21 0 5 0 0 73 5 19
2014 Other services to the public 77 23 0 0 0 0 0 100 0 13
2014 None of the above 75 19 4 2 0 0 0 94 2 241

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 30 9 10 0 0 0 81 10 31
2020 Federal regulators 39 33 20 8 0 0 0 72 8 23
2020 Communications or public affairs 34 29 22 7 8 1 0 63 14 103
2020 Access to information and privacy 46 35 14 5 0 0 0 81 5 32
2020 Security 25 38 23 5 5 5 0 66 10 21
2020 Legal services 67 27 6 0 0 0 0 94 0 15
2020 Administration and operations 56 27 9 5 0 3 1 85 5 194
2020 Human resources 65 23 9 1 1 1 0 89 2 270
2020 Financial management 53 24 14 6 2 1 0 78 8 193
2020 Procurement 60 20 12 0 8 0 0 79 8 25
2020 Real property 25 50 10 5 5 4 0 79 11 20
2020 Information management 42 29 14 4 7 4 0 74 11 27
2020 Information technology 39 29 18 10 2 2 1 70 12 173
2020 Internal audit 56 32 7 4 0 0 0 88 4 43
2020 Evaluation 53 10 23 9 0 5 0 66 10 21
2020 Data sciences 55 29 4 6 0 6 0 89 7 35
2020 Policy 37 28 25 7 3 1 0 65 10 383
2020 Project management 46 33 15 5 0 2 0 80 5 58
2020 Other services to the public 43 17 23 5 5 6 0 65 11 17
2020 None of the above 35 29 23 5 2 4 1 68 7 114
2019 Client contact centre 60 22 18 0 0 0 0 82 0 23
2019 Federal regulators 25 35 16 12 4 8 0 65 18 25
2019 Communications or public affairs 46 27 16 7 2 2 0 74 9 98
2019 Access to information and privacy 44 26 11 11 4 4 0 73 16 27
2019 Security 50 34 7 3 0 3 3 89 4 32
2019 Legal services 79 11 0 5 0 5 0 95 5 19
2019 Administration and operations 61 20 13 5 0 2 0 82 5 191
2019 Human resources 55 25 14 3 1 2 0 81 5 280
2019 Financial management 51 26 16 1 1 4 0 81 3 164
2019 Procurement 43 42 12 4 0 0 0 85 4 26
2019 Real property 41 30 21 0 0 8 0 77 0 24
2019 Information management 52 20 24 4 0 0 0 72 4 25
2019 Information technology 43 24 14 9 6 3 1 69 16 169
2019 Internal audit 53 35 6 4 0 2 0 89 5 49
2019 Evaluation 33 33 28 0 0 6 0 71 0 18
2019 Data sciences 52 31 8 3 3 5 0 86 6 39
2019 Policy 40 29 22 5 1 4 0 71 6 350
2019 Project management 46 29 22 2 0 2 0 76 2 55
2019 Other services to the public 36 27 23 9 0 5 0 66 10 22
2019 None of the above 42 28 20 5 2 3 0 73 7 105

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 9 91 103
2020 Access to information and privacy 14 86 32
2020 Administration and operations 10 90 194
2020 Human resources 12 88 271
2020 Financial management 8 92 193
2020 Information technology 9 91 173
2020 Data sciences 15 85 35
2020 Policy 10 90 384
2020 Project management 12 88 59
2020 None of the above 11 89 114
2019 Communications or public affairs 7 93 98
2019 Administration and operations 13 87 190
2019 Human resources 11 89 280
2019 Financial management 14 86 162
2019 Procurement 27 73 26
2019 Information management 0 100 25
2019 Information technology 17 83 171
2019 Internal audit 10 90 49
2019 Data sciences 15 85 39
2019 Policy 13 87 351
2019 Project management 18 82 55
2019 None of the above 21 79 105
2018 Communications or public affairs 12 88 74
2018 Access to information and privacy 37 63 17
2018 Administration and operations 15 85 154
2018 Human resources 15 85 215
2018 Financial management 9 91 141
2018 Information technology 14 86 104
2018 Internal audit 14 86 37
2018 Data sciences 0 100 19
2018 Policy 13 87 317
2018 Project management 12 88 47
2018 None of the above 12 88 92

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 56 44 20
2020 Human resources 46 54 35
2020 Policy 50 50 38
2019 Administration and operations 56 44 25
2019 Human resources 42 58 31
2019 Financial management 37 63 22
2019 Information technology 46 54 28
2019 Policy 44 56 45
2019 None of the above 26 74 23
2018 Administration and operations 53 47 23
2018 Human resources 48 52 33
2018 Policy 37 63 42

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 44 56 20
2020 Human resources 75 25 35
2020 Financial management 70 30 16
2020 Information technology 100 0 16
2020 Policy 74 26 38
2019 Administration and operations 56 44 25
2019 Human resources 77 23 31
2019 Financial management 59 41 22
2019 Information technology 78 22 28
2019 Policy 73 27 45
2019 None of the above 69 31 23
2018 Administration and operations 74 26 23
2018 Human resources 67 33 33
2018 Financial management 55 45 14
2018 Policy 67 33 42

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 20
2020 Financial management 0 100 16
2020 None of the above 0 100 13
2018 Policy 0 100 42
2018 None of the above 0 100 11

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 20
2020 Human resources 0 100 35
2020 Financial management 0 100 16
2020 Information technology 0 100 16
2020 Policy 0 100 38
2020 None of the above 0 100 13
2019 Administration and operations 0 100 25
2019 Human resources 0 100 31
2019 Financial management 0 100 22
2019 Information technology 0 100 28
2019 Policy 0 100 45
2019 Project management 0 100 10
2019 None of the above 0 100 23
2018 Administration and operations 0 100 23
2018 Human resources 0 100 33
2018 Financial management 0 100 14
2018 Information technology 0 100 15
2018 Policy 0 100 42
2018 None of the above 0 100 11

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 0 100 35
2019 Policy 13 87 45
2018 Financial management 0 100 14
2018 None of the above 0 100 11

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 0 100 35
2020 Financial management 0 100 16
2020 Information technology 0 100 16
2020 Policy 0 100 38
2019 Administration and operations 0 100 25
2019 Human resources 0 100 31
2019 Project management 0 100 10
2019 None of the above 0 100 23
2018 Human resources 0 100 33
2018 Financial management 0 100 14
2018 Information technology 0 100 15
2018 Policy 0 100 42
2018 None of the above 0 100 11

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 0 100 16
2019 Information technology 0 100 28
2019 Policy 0 100 45
2019 Project management 0 100 10
2019 None of the above 0 100 23
2018 Administration and operations 0 100 23
2018 Human resources 0 100 33
2018 Information technology 0 100 15

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 34 66 35
2020 Information technology 56 44 16
2020 Policy 48 52 38
2020 None of the above 38 62 13
2019 Administration and operations 32 68 25
2019 Human resources 40 60 30
2019 Financial management 49 51 22
2019 Information technology 40 60 27
2019 Policy 47 53 45
2019 Project management 49 51 10
2019 None of the above 35 65 23
2018 Administration and operations 57 43 23
2018 Human resources 48 52 33
2018 Financial management 37 63 14
2018 Information technology 34 66 15
2018 Policy 37 63 43
2018 None of the above 44 56 11

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 39 61 20
2020 Human resources 49 51 35
2020 Financial management 38 62 16
2020 Information technology 53 47 16
2020 Policy 63 37 38
2020 None of the above 47 53 13
2019 Administration and operations 52 48 25
2019 Human resources 47 53 30
2019 Financial management 37 63 22
2019 Information technology 44 56 27
2019 Policy 55 45 45
2019 Project management 50 50 10
2019 None of the above 60 40 23
2018 Administration and operations 52 48 23
2018 Human resources 42 58 33
2018 Information technology 41 59 15
2018 Policy 42 58 43
2018 None of the above 47 53 11

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 54 46 20
2020 Human resources 40 60 35
2020 Financial management 45 55 16
2020 Policy 58 42 38
2019 Administration and operations 52 48 25
2019 Human resources 57 43 30
2019 Financial management 38 62 22
2019 Information technology 45 55 27
2019 Policy 71 29 45
2019 None of the above 70 30 23
2018 Administration and operations 75 25 23
2018 Human resources 39 61 33
2018 Financial management 43 57 14
2018 Information technology 44 56 15
2018 Policy 34 66 43

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 44 56 20
2020 Human resources 54 46 35
2020 Financial management 51 49 16
2020 Information technology 57 43 16
2020 Policy 45 55 38
2020 None of the above 45 55 13
2019 Administration and operations 32 68 25
2019 Human resources 60 40 30
2019 Information technology 63 37 27
2019 Policy 46 54 45
2019 None of the above 43 57 23
2018 Administration and operations 53 47 23
2018 Human resources 30 70 33
2018 Information technology 39 61 15
2018 Policy 44 56 43
2018 None of the above 54 46 11

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 39 61 20
2020 Human resources 40 60 35
2020 Financial management 44 56 16
2020 Policy 51 49 38
2019 Administration and operations 36 64 25
2019 Human resources 47 53 30
2019 Information technology 40 60 27
2019 Policy 49 51 45
2019 None of the above 30 70 23
2018 Administration and operations 43 57 23
2018 Human resources 33 67 33
2018 Information technology 31 69 15
2018 Policy 35 65 43

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 59 41 20
2020 Human resources 52 48 35
2020 Financial management 56 44 16
2020 Information technology 67 33 16
2020 Policy 58 42 38
2019 Administration and operations 40 60 25
2019 Human resources 41 59 30
2019 Financial management 62 38 22
2019 Information technology 48 52 27
2019 Policy 47 53 45
2019 None of the above 66 34 23
2018 Administration and operations 52 48 23
2018 Human resources 42 58 33
2018 Financial management 34 66 14
2018 Information technology 46 54 15
2018 Policy 53 47 43

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 31 69 20
2020 Human resources 25 75 35
2020 Information technology 36 64 16
2020 Policy 35 65 38
2020 None of the above 39 61 13
2019 Human resources 33 67 30
2019 Financial management 40 60 22
2019 Information technology 30 70 27
2019 Policy 29 71 45
2019 None of the above 43 57 23
2018 Administration and operations 30 70 23
2018 Human resources 26 74 33
2018 Information technology 44 56 15
2018 Policy 21 79 43

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 20
2020 Financial management 0 100 16
2020 Information technology 0 100 16
2020 Policy 0 100 38
2020 None of the above 0 100 13
2019 Administration and operations 0 100 25
2019 Human resources 0 100 30
2019 Financial management 0 100 22
2019 Information technology 0 100 27
2019 Project management 0 100 10
2019 None of the above 0 100 23
2018 Administration and operations 0 100 23
2018 Human resources 0 100 33
2018 Financial management 0 100 14
2018 Information technology 0 100 15
2018 None of the above 0 100 11

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Financial management 0 100 16
2020 None of the above 0 100 13
2019 Administration and operations 0 100 25
2019 Human resources 0 100 30
2019 Project management 0 100 10
2019 None of the above 0 100 23
2018 Human resources 0 100 33
2018 None of the above 0 100 11

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 0 100 16
2020 Policy 18 82 38
2019 Administration and operations 0 100 25
2019 Project management 0 100 10
2018 Human resources 0 100 33
2018 Information technology 35 65 15
2018 Policy 16 84 43
2018 None of the above 0 100 11

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 56 44 20
2020 Human resources 57 43 35
2020 Financial management 50 50 16
2020 Information technology 71 29 16
2020 Policy 61 39 38
2020 None of the above 39 61 13
2019 Administration and operations 36 64 25
2019 Human resources 56 44 30
2019 Financial management 27 73 22
2019 Information technology 52 48 27
2019 Policy 57 43 45
2019 None of the above 65 35 23
2018 Administration and operations 61 39 23
2018 Human resources 43 57 33
2018 Information technology 61 39 15
2018 Policy 49 51 43

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 14 86 35
2020 Policy 29 71 38
2020 None of the above 39 61 13
2019 Administration and operations 24 76 25
2019 Human resources 26 74 30
2019 Information technology 19 81 27
2019 Policy 14 86 45
2018 Administration and operations 39 61 23
2018 Human resources 19 81 33
2018 Policy 26 74 43

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 29 71 20
2020 Human resources 17 83 35
2020 Information technology 30 70 16
2019 Administration and operations 20 80 25
2019 Human resources 23 77 30
2019 Information technology 19 81 27
2019 None of the above 23 77 23
2018 Financial management 0 100 14

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 71 29 20
2020 Human resources 66 34 35
2020 Financial management 69 31 16
2020 Policy 44 56 38
2020 None of the above 53 47 13
2019 Administration and operations 56 44 25
2019 Human resources 44 56 30
2019 Financial management 54 46 22
2019 Information technology 56 44 27
2019 Policy 48 52 44
2019 Project management 51 49 10
2019 None of the above 74 26 23
2018 Administration and operations 60 40 23
2018 Human resources 57 43 33
2018 Financial management 57 43 14
2018 Information technology 65 35 15
2018 Policy 54 46 43
2018 None of the above 57 43 11

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 25 75 35
2020 Information technology 37 63 16
2020 Policy 21 79 38
2019 Administration and operations 20 80 25
2019 Human resources 17 83 30
2019 Financial management 31 69 22
2019 Information technology 19 81 27
2019 Policy 25 75 44
2019 None of the above 45 55 23
2018 Administration and operations 22 78 23
2018 Human resources 23 77 33
2018 Information technology 39 61 15
2018 Policy 21 79 43

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Project management 0 100 10

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 13 87 44
2018 Human resources 0 100 33

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 17 83 35
2020 Policy 0 100 38
2020 None of the above 0 100 13
2019 Human resources 20 80 30
2019 Policy 14 86 44
2019 None of the above 22 78 23

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 20
2020 Human resources 0 100 35
2020 Financial management 0 100 16
2020 None of the above 0 100 13
2019 Human resources 0 100 30
2019 Policy 0 100 44
2019 None of the above 0 100 23
2018 Human resources 0 100 33
2018 Financial management 0 100 14
2018 Policy 0 100 43
2018 None of the above 0 100 11

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 17 83 35
2020 Policy 15 85 38
2019 Project management 0 100 10
2018 Information technology 0 100 15
2018 Policy 0 100 43

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 26 74 35
2020 Policy 18 82 38
2020 None of the above 0 100 13
2019 Human resources 23 77 30
2019 Policy 25 75 44
2018 Financial management 0 100 14
2018 Policy 14 86 43

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 24 76 20
2020 Policy 32 68 38
2020 None of the above 40 60 13
2019 Human resources 26 74 30
2019 Financial management 33 67 22
2019 Information technology 33 67 27
2019 Policy 27 73 44
2019 None of the above 21 79 23
2018 Administration and operations 35 65 23
2018 Human resources 31 69 33
2018 Policy 26 74 43

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Financial management 0 100 16

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 29 71 20
2019 Human resources 16 84 30
2019 Policy 18 82 44
2018 Human resources 21 79 33
2018 Policy 21 79 43

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Financial management 0 100 16
2018 Information technology 0 100 13

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Financial management 0 100 16
2019 Policy 0 100 44
2018 None of the above 0 100 11

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 None of the above 26 74 23

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Policy 12 88 43
2018 None of the above 0 100 11

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 23 77 35
2019 Human resources 30 70 30
2019 Policy 34 66 44
2019 None of the above 26 74 23
2018 Administration and operations 30 70 20
2018 Human resources 15 85 33
2018 Policy 26 74 43

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 11 89 44
2018 Administration and operations 36 64 20
2018 Financial management 0 100 14
2018 Policy 0 100 43
2018 None of the above 0 100 11

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 16 84 44
2019 None of the above 30 70 23
2018 None of the above 0 100 11

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 29 71 20
2020 Human resources 49 51 35
2020 Financial management 37 63 16
2019 Human resources 30 70 30
2019 Policy 36 64 44
2019 None of the above 26 74 23
2018 Administration and operations 36 64 20
2018 Human resources 18 82 33
2018 Policy 28 72 43
2018 None of the above 0 100 11

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 13
2018 Financial management 0 100 14

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 49 51 20
2020 Human resources 55 45 35
2020 Financial management 44 56 16
2020 None of the above 39 61 13
2019 Human resources 67 33 30
2019 Policy 64 36 44
2019 None of the above 52 48 23
2018 Administration and operations 60 40 20
2018 Human resources 40 60 33
2018 Financial management 33 67 14
2018 Information technology 42 58 13
2018 Policy 42 58 43

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Financial management 0 100 16
2020 None of the above 0 100 13
2019 Human resources 0 100 30
2019 Policy 0 100 44
2019 None of the above 0 100 23
2018 Administration and operations 0 100 20
2018 Human resources 0 100 33
2018 Financial management 0 100 14
2018 Information technology 0 100 13
2018 None of the above 0 100 11

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 74 26 20
2020 Human resources 63 37 35
2020 Financial management 37 63 16
2020 None of the above 46 54 13
2019 Human resources 70 30 30
2019 Policy 52 48 44
2019 None of the above 65 35 23
2018 Administration and operations 75 25 20
2018 Human resources 52 48 33
2018 Policy 68 32 43
2018 None of the above 56 44 11

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 20
2020 Financial management 0 100 16
2020 None of the above 0 100 13
2019 Human resources 0 100 30
2019 None of the above 0 100 23
2018 Administration and operations 0 100 20
2018 Human resources 0 100 33
2018 Financial management 0 100 14
2018 None of the above 0 100 11

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 14 86 35
2018 Information technology 0 100 13
2018 Policy 16 84 43

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 16 28 0 0 23 6 60 0 31
2020 Federal regulators 21 20 20 0 0 35 4 66 0 23
2020 Communications or public affairs 17 15 8 7 2 43 9 67 18 103
2020 Access to information and privacy 9 27 11 3 5 39 6 65 15 32
2020 Security 28 14 9 9 0 24 14 70 15 21
2020 Legal services 48 0 6 0 8 39 0 78 13 15
2020 Administration and operations 26 14 20 3 3 28 6 60 9 194
2020 Human resources 20 15 14 6 5 35 4 58 19 270
2020 Financial management 25 15 13 3 3 29 12 67 10 193
2020 Procurement 20 16 17 0 4 43 0 63 8 25
2020 Real property 39 21 9 5 0 26 0 80 7 20
2020 Information management 12 7 15 3 4 52 7 47 17 27
2020 Information technology 22 15 15 3 5 30 11 61 14 172
2020 Internal audit 22 4 12 2 0 40 19 65 6 43
2020 Evaluation 10 14 4 5 5 55 9 64 25 22
2020 Data sciences 22 8 23 3 0 39 6 54 5 35
2020 Policy 11 13 14 3 4 48 6 52 16 381
2020 Project management 14 24 12 5 2 33 10 67 12 59
2020 Other services to the public 25 16 11 26 0 23 0 53 34 17
2020 None of the above 11 12 13 5 3 47 10 52 17 113
2019 Client contact centre 18 9 30 18 4 16 4 33 28 23
2019 Federal regulators 8 15 8 8 4 36 20 54 27 25
2019 Communications or public affairs 20 16 10 7 0 31 15 68 13 98
2019 Access to information and privacy 12 12 25 4 8 32 7 40 20 25
2019 Security 31 16 16 3 3 23 9 68 9 32
2019 Legal services 22 11 11 0 0 47 10 75 0 19
2019 Administration and operations 24 15 20 5 4 22 8 57 14 191
2019 Human resources 21 13 19 5 6 28 8 54 17 281
2019 Financial management 13 15 26 3 3 32 8 47 9 163
2019 Procurement 31 8 11 12 4 34 0 59 24 26
2019 Real property 29 16 16 0 0 26 13 74 0 24
2019 Information management 28 4 25 8 4 24 8 47 17 25
2019 Information technology 21 11 16 8 8 27 9 49 25 171
2019 Internal audit 12 12 10 6 4 39 16 54 23 49
2019 Evaluation 17 11 6 6 6 49 6 63 25 18
2019 Data sciences 17 11 16 5 10 33 8 48 26 39
2019 Policy 14 11 15 5 4 41 9 52 17 351
2019 Project management 17 12 16 11 14 24 5 41 36 55
2019 Other services to the public 28 14 5 5 0 35 14 82 9 21
2019 None of the above 21 19 15 10 5 21 10 57 22 105
2018 Client contact centre 17 5 22 15 0 41 0 37 26 19
2018 Federal regulators 9 9 0 18 0 55 9 50 50 11
2018 Communications or public affairs 10 24 18 8 3 28 9 55 17 73
2018 Access to information and privacy 0 23 48 6 0 16 7 30 8 17
2018 Security 28 21 13 0 0 38 0 78 0 15
2018 Legal services 30 10 20 8 0 32 0 59 11 11
2018 Administration and operations 23 15 15 5 6 23 13 59 17 153
2018 Human resources 20 17 18 6 3 29 8 58 14 216
2018 Financial management 16 21 19 5 3 31 7 58 12 142
2018 Procurement 13 13 18 6 6 43 0 46 22 16
2018 Real property 17 31 12 6 0 33 0 72 10 17
2018 Information management 28 3 28 0 9 24 8 46 13 22
2018 Information technology 15 10 20 9 5 36 5 43 23 104
2018 Internal audit 19 13 11 6 8 29 13 56 25 37
2018 Evaluation 12 12 6 6 0 65 0 68 16 17
2018 Data sciences 17 21 15 5 0 31 11 66 9 19
2018 Policy 12 13 16 5 3 46 4 51 17 316
2018 Project management 24 22 12 0 9 27 7 69 13 47
2018 None of the above 18 15 21 4 0 36 6 56 7 91
2017 Client contact centre 25 13 23 4 4 22 9 55 12 22
2017 Federal regulators 14 7 21 7 0 35 16 43 14 14
2017 Communications or public affairs 13 13 13 8 7 35 11 48 27 73
2017 Access to information and privacy 21 10 22 5 11 20 11 44 24 18
2017 Security 27 19 19 5 9 14 8 58 18 22
2017 Legal services 9 16 25 17 9 16 9 33 34 12
2017 Administration and operations 20 21 16 5 4 25 10 62 13 192
2017 Human resources 15 15 19 8 5 28 9 48 22 212
2017 Financial management 15 17 16 6 2 27 16 58 15 163
2017 Procurement 22 12 18 0 14 34 0 52 21 14
2017 Real property 24 20 31 0 0 25 0 59 0 16
2017 Information management 14 8 17 11 5 32 12 40 30 35
2017 Information technology 15 15 17 3 6 28 14 53 17 125
2017 Internal audit 18 10 0 8 11 43 11 59 41 36
2017 Evaluation 23 9 9 0 0 43 17 79 0 11
2017 Data sciences 15 11 15 0 4 37 19 59 8 27
2017 Policy 14 7 15 4 5 40 14 47 19 284
2017 Project management 17 13 15 6 15 24 11 45 31 66
2017 None of the above 17 12 14 7 3 36 11 55 19 109
2014 Client contact centre 9 30 17 9 0 36 0 59 14 11
2014 Federal regulators 19 5 22 9 9 27 9 37 28 22
2014 Communications or public affairs 12 15 21 5 4 28 15 48 15 81
2014 Access to information and privacy 11 10 14 5 10 49 0 43 30 19
2014 Security 27 20 16 9 0 25 2 65 13 35
2014 Legal services 18 23 11 11 0 38 0 65 18 18
2014 Administration and operations 20 19 20 4 3 29 4 59 11 214
2014 Human resources 19 15 19 7 3 27 11 54 16 262
2014 Financial management 23 17 12 4 4 30 9 67 12 194
2014 Procurement 11 11 18 10 20 29 0 31 43 28
2014 Real property 7 7 0 7 0 66 13 68 32 15
2014 Information management 21 12 10 6 5 35 11 61 21 63
2014 Information technology 13 17 16 4 0 41 9 60 9 114
2014 Internal audit 16 13 20 0 3 36 12 56 5 39
2014 Evaluation 27 0 11 5 0 47 10 62 12 19
2014 Other services to the public 44 14 21 14 7 0 0 58 21 14
2014 None of the above 12 14 16 6 6 39 8 47 22 241

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 35 9 3 0 7 3 87 3 31
2020 Federal regulators 47 24 20 0 0 8 0 78 0 23
2020 Communications or public affairs 40 25 17 8 1 9 0 71 10 103
2020 Access to information and privacy 36 26 11 6 8 13 0 72 16 32
2020 Security 37 34 10 14 0 0 5 75 15 21
2020 Legal services 61 17 14 8 0 0 0 78 8 15
2020 Administration and operations 43 30 14 4 3 6 1 77 8 193
2020 Human resources 41 26 17 5 4 8 0 72 10 270
2020 Financial management 43 24 15 4 3 10 2 76 7 192
2020 Procurement 43 32 12 0 4 8 0 82 5 25
2020 Real property 55 36 4 0 0 5 0 96 0 20
2020 Information management 34 25 18 3 0 16 4 73 4 27
2020 Information technology 40 28 13 5 3 10 2 76 9 173
2020 Internal audit 58 26 10 0 0 7 0 90 0 43
2020 Evaluation 46 18 14 5 5 14 0 74 10 22
2020 Data sciences 19 26 17 9 0 28 0 63 13 35
2020 Policy 26 31 18 6 3 16 1 68 11 381
2020 Project management 35 32 12 5 2 15 0 78 8 59
2020 Other services to the public 53 16 6 13 0 11 0 78 15 17
2020 None of the above 32 24 19 2 3 19 1 69 7 113
2019 Client contact centre 30 40 13 9 4 4 0 73 14 23
2019 Federal regulators 24 24 28 4 0 12 8 60 5 25
2019 Communications or public affairs 48 25 13 4 0 9 0 81 4 98
2019 Access to information and privacy 22 38 18 11 0 11 0 67 13 27
2019 Security 37 25 19 0 6 7 6 71 7 32
2019 Legal services 48 26 11 0 0 11 5 87 0 19
2019 Administration and operations 45 28 14 4 2 7 1 79 6 187
2019 Human resources 39 29 13 5 5 9 0 75 11 281
2019 Financial management 29 32 23 3 1 10 2 69 4 164
2019 Procurement 50 15 11 4 8 11 0 74 13 26
2019 Real property 63 8 12 4 0 12 0 82 5 24
2019 Information management 56 36 8 0 0 0 0 92 0 25
2019 Information technology 40 24 15 6 4 9 1 71 12 171
2019 Internal audit 37 29 14 6 0 12 2 76 7 49
2019 Evaluation 45 27 11 0 0 17 0 87 0 18
2019 Data sciences 23 34 10 8 8 15 3 69 19 39
2019 Policy 35 29 15 4 3 13 0 74 9 351
2019 Project management 30 29 15 6 11 9 0 66 18 54
2019 Other services to the public 58 24 5 5 0 5 5 90 5 21
2019 None of the above 39 23 17 9 2 6 3 69 12 105
2018 Client contact centre 22 31 22 5 5 15 0 62 12 19
2018 Federal regulators 26 17 16 0 8 33 0 64 12 12
2018 Communications or public affairs 34 34 21 4 0 7 0 73 4 74
2018 Access to information and privacy 7 52 34 0 0 0 7 64 0 17
2018 Security 36 34 11 0 0 19 0 86 0 15
2018 Legal services 31 34 11 8 0 17 0 78 9 11
2018 Administration and operations 37 30 14 5 3 8 1 75 9 154
2018 Human resources 37 31 13 5 2 9 2 76 9 216
2018 Financial management 36 35 10 5 4 10 0 79 10 141
2018 Procurement 38 19 19 6 6 12 0 65 14 16
2018 Real property 41 23 6 6 0 24 0 83 8 17
2018 Information management 39 30 6 5 9 9 4 79 15 22
2018 Information technology 33 26 20 6 2 13 0 68 9 104
2018 Internal audit 28 36 19 9 3 5 0 68 12 37
2018 Evaluation 29 35 6 6 0 25 0 85 7 17
2018 Data sciences 59 26 5 0 0 10 0 94 0 19
2018 Policy 29 34 14 7 2 13 0 73 11 315
2018 Project management 40 32 8 4 5 11 0 81 10 47
2018 None of the above 32 34 10 9 0 14 1 78 11 91
2017 Client contact centre 30 31 26 4 0 9 0 66 5 22
2017 Federal regulators 14 14 37 21 0 14 0 33 24 14
2017 Communications or public affairs 34 30 17 5 3 10 0 72 9 73
2017 Access to information and privacy 26 36 11 11 6 11 0 69 19 18
2017 Security 44 14 14 5 9 9 5 68 16 22
2017 Legal services 25 24 17 17 17 0 0 50 33 12
2017 Administration and operations 37 31 16 6 2 8 1 74 9 192
2017 Human resources 29 31 17 8 5 8 2 67 14 212
2017 Financial management 35 29 15 5 2 11 2 74 8 163
2017 Procurement 22 53 6 0 0 19 0 92 0 14
2017 Real property 51 37 6 0 0 6 0 94 0 16
2017 Information management 31 26 17 9 3 14 0 67 13 35
2017 Information technology 33 33 11 6 2 14 0 77 10 125
2017 Internal audit 36 32 11 8 8 5 0 71 17 36
2017 Evaluation 65 26 0 0 0 9 0 100 0 11
2017 Data sciences 29 33 7 7 0 23 0 81 10 27
2017 Policy 34 30 13 7 3 11 2 73 11 284
2017 Project management 27 22 19 7 9 13 2 58 19 66
2017 None of the above 32 29 15 6 1 16 2 74 8 108
2014 Client contact centre 35 39 9 9 0 9 0 81 10 11
2014 Federal regulators 32 13 9 9 5 23 9 67 20 22
2014 Communications or public affairs 24 26 22 5 5 17 1 61 12 81
2014 Access to information and privacy 23 29 16 6 10 16 0 62 19 19
2014 Security 35 33 17 6 0 8 0 75 6 35
2014 Legal services 18 28 38 6 0 11 0 51 6 18
2014 Administration and operations 30 31 17 4 2 14 0 72 8 213
2014 Human resources 37 27 18 7 2 10 0 71 9 262
2014 Financial management 38 27 15 2 5 10 2 75 8 194
2014 Procurement 15 27 18 13 10 17 0 50 28 28
2014 Real property 28 47 7 6 0 13 0 86 7 15
2014 Information management 29 28 19 2 5 15 1 69 8 63
2014 Information technology 24 37 17 3 0 18 1 75 4 114
2014 Internal audit 23 36 28 0 3 3 7 66 3 39
2014 Evaluation 47 21 16 5 0 10 0 76 6 19
2014 Other services to the public 40 37 6 17 0 0 0 77 17 13
2014 None of the above 24 27 17 8 4 17 2 63 16 241

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 23
2020 Communications or public affairs 5 95 103
2020 Access to information and privacy 0 100 32
2020 Administration and operations 6 94 194
2020 Human resources 8 92 271
2020 Financial management 4 96 193
2020 Real property 0 100 20
2020 Information technology 7 93 172
2020 Policy 8 92 384
2020 None of the above 12 88 114
2019 Access to information and privacy 0 100 26
2019 Security 0 100 31
2019 Administration and operations 7 93 190
2019 Human resources 9 91 279
2019 Financial management 7 93 162
2019 Information technology 6 94 170
2019 Internal audit 10 90 49
2019 Policy 11 89 351
2019 Project management 11 89 55
2019 None of the above 11 89 105
2018 Federal regulators 0 100 12
2018 Legal services 0 100 10
2018 Administration and operations 6 94 152
2018 Human resources 5 95 213
2018 Financial management 10 90 142
2018 Information technology 6 94 103
2018 Data sciences 0 100 19
2018 Policy 9 91 316
2018 None of the above 9 91 92

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 46 54 11
2020 Human resources 28 72 22
2020 Information technology 49 51 13
2020 Policy 29 71 31
2020 None of the above 49 51 13
2019 Human resources 29 71 24
2019 Policy 35 65 36
2018 Human resources 46 54 11
2018 Policy 24 76 30

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 73 27 22
2020 None of the above 49 51 13
2019 Human resources 79 21 24
2019 Policy 83 17 36
2018 Human resources 54 46 11
2018 Policy 82 18 30

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 11
2020 Human resources 0 100 22
2019 Administration and operations 0 100 13
2019 Human resources 0 100 24
2019 Financial management 0 100 11
2019 Information technology 0 100 11
2019 None of the above 0 100 12
2018 Human resources 0 100 11
2018 Financial management 0 100 14
2018 Policy 0 100 30

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 11
2020 Human resources 0 100 22
2020 Information technology 0 100 13
2020 Policy 0 100 31
2020 None of the above 0 100 13
2019 Administration and operations 0 100 13
2019 Human resources 0 100 24
2019 Financial management 0 100 11
2019 Information technology 0 100 11
2019 Policy 0 100 36
2019 None of the above 0 100 12
2018 Human resources 0 100 11
2018 Financial management 0 100 14
2018 Policy 0 100 30

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 11
2019 Financial management 0 100 11
2019 Information technology 0 100 11
2019 None of the above 0 100 12
2018 Human resources 0 100 11

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 11
2020 Human resources 0 100 22
2020 Information technology 0 100 13
2020 Policy 0 100 31
2019 Human resources 0 100 24
2019 Financial management 0 100 11
2019 Information technology 0 100 11
2019 Policy 0 100 36
2019 None of the above 0 100 12
2018 Human resources 0 100 11
2018 Financial management 0 100 14

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 0 100 31
2019 Information technology 0 100 11
2019 None of the above 0 100 12
2018 Financial management 0 100 14

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 28 72 22
2020 Policy 36 64 31
2019 Information technology 46 54 11
2019 Policy 38 62 36
2018 Human resources 56 44 11

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 37 63 31
2019 Administration and operations 0 100 13
2019 Policy 24 76 36
2019 None of the above 0 100 12
2018 Policy 21 79 30

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 20 80 31
2019 Human resources 20 80 24
2019 Information technology 46 54 11
2019 Policy 27 73 36

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 11
2020 Information technology 0 100 13
2020 None of the above 0 100 13
2019 None of the above 0 100 12
2018 Human resources 0 100 11
2018 Policy 0 100 30

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 23 77 22
2020 Policy 43 57 31
2019 Administration and operations 38 62 13
2019 Human resources 38 62 24
2019 Information technology 55 45 11
2019 Policy 44 56 36
2018 Human resources 46 54 11
2018 Financial management 36 64 14
2018 Policy 43 57 30

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 27 73 22
2020 Information technology 48 52 13
2020 Policy 26 74 31
2020 None of the above 35 65 13
2019 Human resources 38 62 24
2019 Policy 28 72 36
2019 None of the above 59 41 12
2018 Policy 30 70 30

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 11
2020 None of the above 0 100 13
2019 Human resources 0 100 24
2019 Financial management 0 100 11
2019 Information technology 0 100 11
2018 Financial management 0 100 14
2018 Policy 0 100 30

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 11
2020 Human resources 0 100 22
2020 Information technology 0 100 13
2020 None of the above 0 100 13
2019 Human resources 0 100 24
2019 Financial management 0 100 11
2019 Information technology 0 100 11
2018 Human resources 0 100 11
2018 Financial management 0 100 14
2018 Policy 0 100 30

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Financial management 0 100 11
2018 Human resources 0 100 11

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 27 73 22
2020 Policy 16 84 31
2019 Policy 20 80 36
2018 Financial management 35 65 14

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 11
2020 Information technology 0 100 13
2020 Policy 0 100 31
2020 None of the above 0 100 13
2019 Administration and operations 0 100 13
2019 Human resources 0 100 24
2019 Financial management 0 100 11
2019 Information technology 0 100 11
2019 Policy 0 100 36
2019 None of the above 0 100 12
2018 Human resources 0 100 11
2018 Financial management 0 100 14
2018 Policy 0 100 30

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 28 72 22
2020 Policy 22 78 31
2019 Administration and operations 38 62 13
2019 Policy 22 78 36
2018 Policy 16 84 30

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 11
2020 Human resources 0 100 22
2020 Information technology 0 100 13
2020 Policy 0 100 31
2020 None of the above 0 100 13
2019 Administration and operations 0 100 13
2019 Human resources 0 100 24
2019 Financial management 0 100 11
2019 Policy 0 100 36
2019 None of the above 0 100 12
2018 Human resources 0 100 11
2018 Financial management 0 100 14
2018 Policy 0 100 30

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 0 100 13
2019 Information technology 0 100 11
2019 None of the above 0 100 12

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 54 46 22
2020 Information technology 41 59 13
2020 Policy 26 74 31
2019 Human resources 26 74 23
2019 Financial management 46 54 11
2019 Policy 25 75 36
2019 None of the above 51 49 12
2018 Policy 34 66 30

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 0 100 13
2020 None of the above 0 100 13
2019 Information technology 0 100 11
2019 Policy 0 100 36
2019 None of the above 0 100 12
2018 Human resources 0 100 11
2018 Policy 0 100 30

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 0 100 22
2020 Information technology 0 100 13
2020 None of the above 0 100 13
2019 Human resources 0 100 23
2019 None of the above 0 100 12
2018 Human resources 0 100 11

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 0 100 13
2020 Policy 0 100 31
2020 None of the above 0 100 13
2019 Financial management 0 100 11
2019 Information technology 0 100 11

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 11
2020 Information technology 0 100 13
2020 None of the above 0 100 13
2019 Administration and operations 0 100 13
2019 Human resources 0 100 23
2019 Policy 0 100 36
2019 None of the above 0 100 12
2018 Human resources 0 100 11
2018 Financial management 0 100 14
2018 Policy 0 100 30

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Financial management 0 100 11
2018 Financial management 0 100 14

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 0 100 13
2020 None of the above 0 100 13
2019 Administration and operations 0 100 13
2019 Financial management 0 100 11
2019 Information technology 0 100 11
2019 Policy 17 83 36
2019 None of the above 0 100 12
2018 Human resources 0 100 11
2018 Financial management 0 100 14

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 45 55 11
2020 Human resources 32 68 22
2020 Information technology 51 49 13
2020 Policy 64 36 31
2019 Administration and operations 54 46 13
2019 Human resources 56 44 23
2019 Financial management 46 54 11
2019 Information technology 55 45 11
2019 Policy 56 44 36
2019 None of the above 41 59 12
2018 Human resources 54 46 11
2018 Policy 50 50 30

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 11
2020 None of the above 0 100 13
2019 None of the above 0 100 12
2018 Human resources 0 100 11
2018 Policy 0 100 30

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 11
2020 None of the above 41 59 13
2019 Human resources 23 77 21
2019 Policy 22 78 31
2018 Financial management 45 55 14

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 0 100 13
2020 None of the above 0 100 13
2019 Policy 0 100 31
2018 Human resources 0 100 11
2018 Financial management 0 100 14
2018 Policy 0 100 30

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 11
2020 Information technology 0 100 13
2019 Human resources 0 100 21
2019 Policy 0 100 31
2018 Financial management 0 100 14
2018 Policy 0 100 30

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 11
2020 None of the above 0 100 13
2019 Administration and operations 0 100 13
2019 Policy 0 100 31
2018 Policy 0 100 30

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 0 100 13
2019 None of the above 0 100 12
2018 Financial management 0 100 14
2018 Policy 0 100 30

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 15 85 31
2018 Policy 20 80 30

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Human resources 0 100 11

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 0 100 13
2018 Human resources 0 100 11

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 45 55 11
2019 Human resources 29 71 21
2019 Policy 20 80 31
2018 Policy 36 64 30

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 13
2019 Administration and operations 0 100 13
2018 Human resources 0 100 11
2018 Financial management 0 100 14
2018 Policy 16 84 30

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 38 62 13
2019 Human resources 52 48 21
2019 Policy 39 61 31
2019 None of the above 50 50 12
2018 Financial management 47 53 14
2018 Policy 49 51 30

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 0 100 13
2020 None of the above 0 100 13
2019 Administration and operations 0 100 13
2019 Human resources 0 100 21
2019 None of the above 0 100 12
2018 Human resources 0 100 11
2018 Financial management 0 100 14
2018 Policy 0 100 30

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 61 39 13
2020 None of the above 65 35 13
2019 Administration and operations 46 54 13
2019 Human resources 57 43 21
2019 Policy 59 41 31
2019 None of the above 42 58 12
2018 Financial management 41 59 14
2018 Policy 74 26 30

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Administration and operations 0 100 11
2020 Information technology 0 100 13
2020 None of the above 0 100 13
2019 Administration and operations 0 100 13
2019 Human resources 0 100 21
2019 Policy 0 100 31
2019 None of the above 0 100 12
2018 Human resources 0 100 11
2018 Financial management 0 100 14

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 0 100 13

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 13 19 6 0 22 6 66 8 31
2020 Federal regulators 25 19 12 4 4 27 8 68 13 23
2020 Communications or public affairs 13 18 12 4 1 45 9 65 11 103
2020 Access to information and privacy 15 20 12 3 0 44 6 71 6 32
2020 Security 34 13 9 0 0 29 14 83 0 21
2020 Legal services 39 14 6 0 8 33 0 79 12 15
2020 Administration and operations 26 16 17 3 3 29 6 64 9 194
2020 Human resources 20 18 13 3 4 39 3 65 12 268
2020 Financial management 24 13 13 3 1 38 8 69 7 193
2020 Procurement 20 8 21 0 8 40 4 49 15 25
2020 Real property 39 15 9 0 0 36 0 85 0 20
2020 Information management 16 7 18 4 0 52 4 52 8 27
2020 Information technology 24 14 15 1 3 34 9 66 7 173
2020 Internal audit 25 2 14 2 0 42 14 62 5 43
2020 Evaluation 10 14 4 0 13 51 9 58 32 22
2020 Data sciences 22 17 15 3 0 41 3 69 5 35
2020 Policy 12 9 15 5 3 51 6 49 17 383
2020 Project management 17 21 15 4 0 35 8 67 6 59
2020 Other services to the public 30 24 22 8 0 16 0 64 9 17
2020 None of the above 13 12 14 8 2 45 7 51 20 114
2019 Client contact centre 18 4 35 0 4 39 0 36 7 23
2019 Federal regulators 12 8 11 4 8 40 16 47 27 25
2019 Communications or public affairs 23 11 11 2 0 42 11 72 4 98
2019 Access to information and privacy 18 19 19 4 3 33 3 58 11 27
2019 Security 31 9 29 0 0 23 9 58 0 32
2019 Legal services 27 5 21 0 0 37 10 61 0 19
2019 Administration and operations 23 18 17 3 1 27 11 66 7 191
2019 Human resources 24 13 19 3 3 30 7 59 11 281
2019 Financial management 17 13 26 4 0 33 7 50 6 164
2019 Procurement 31 4 19 4 0 34 8 60 7 26
2019 Real property 25 16 4 4 0 37 13 83 8 24
2019 Information management 36 8 25 4 0 24 4 61 5 25
2019 Information technology 20 11 20 6 4 28 12 51 16 171
2019 Internal audit 14 12 4 6 2 47 14 68 21 49
2019 Evaluation 23 6 6 6 6 49 6 63 25 18
2019 Data sciences 17 13 15 3 5 41 5 57 14 39
2019 Policy 16 8 16 4 3 44 10 52 14 350
2019 Project management 21 11 24 0 9 34 2 49 14 54
2019 Other services to the public 27 13 4 4 0 28 23 82 9 22
2019 None of the above 20 15 14 7 4 32 8 59 18 105
2018 Client contact centre 17 5 22 5 5 41 5 40 19 19
2018 Federal regulators 8 9 8 8 0 58 8 51 25 12
2018 Communications or public affairs 17 21 14 0 3 33 11 69 5 74
2018 Access to information and privacy 11 32 35 6 0 16 0 51 7 17
2018 Security 32 24 7 0 0 37 0 90 0 13
2018 Legal services 40 18 9 0 0 32 0 87 0 11
2018 Administration and operations 21 15 20 3 2 24 14 58 9 152
2018 Human resources 22 15 19 2 2 34 7 61 8 215
2018 Financial management 17 19 21 3 2 33 5 58 8 142
2018 Procurement 19 0 31 0 0 49 0 38 0 16
2018 Real property 28 23 17 6 0 26 0 69 8 18
2018 Information management 28 13 18 0 4 33 4 65 6 22
2018 Information technology 15 11 24 3 1 40 6 48 8 103
2018 Internal audit 16 16 14 6 0 35 13 62 11 37
2018 Evaluation 18 6 6 6 0 65 0 68 16 17
2018 Data sciences 17 21 15 5 0 31 11 66 9 19
2018 Policy 13 9 20 2 3 49 4 47 11 314
2018 Project management 15 13 20 4 0 38 10 54 8 47
2018 None of the above 18 11 19 1 3 40 8 55 9 91
2017 Client contact centre 21 30 18 0 8 13 9 66 11 22
2017 Federal regulators 28 8 14 0 0 50 0 71 0 14
2017 Communications or public affairs 13 11 12 0 5 50 9 58 12 73
2017 Access to information and privacy 21 10 22 5 0 26 16 53 9 18
2017 Security 27 14 28 0 0 27 4 59 0 22
2017 Legal services 0 8 42 17 0 25 9 12 26 12
2017 Administration and operations 21 22 17 2 2 30 8 67 5 193
2017 Human resources 18 15 17 4 2 36 8 59 12 212
2017 Financial management 15 16 17 2 2 34 14 60 7 163
2017 Procurement 21 7 20 12 6 34 0 42 27 14
2017 Real property 25 19 18 0 0 38 0 71 0 16
2017 Information management 12 8 14 9 3 46 8 44 25 35
2017 Information technology 15 16 21 1 5 31 11 54 10 125
2017 Internal audit 15 13 5 0 8 38 21 67 20 36
2017 Evaluation 21 0 8 0 0 63 8 73 0 12
2017 Data sciences 15 19 11 0 0 41 15 75 0 27
2017 Policy 15 6 13 3 2 51 10 54 13 284
2017 Project management 11 13 23 0 4 38 11 47 8 65
2017 None of the above 12 12 21 2 0 47 5 51 4 109
2014 Client contact centre 0 37 19 9 0 27 9 57 14 11
2014 Federal regulators 18 9 13 0 0 55 4 67 0 22
2014 Communications or public affairs 14 8 16 5 1 47 9 49 14 81
2014 Access to information and privacy 17 14 21 5 5 39 0 51 15 19
2014 Security 26 22 18 0 0 34 0 73 0 35
2014 Legal services 18 16 28 6 0 32 0 50 8 18
2014 Administration and operations 17 16 18 2 1 40 5 60 7 214
2014 Human resources 16 13 19 4 2 36 10 53 11 262
2014 Financial management 19 10 14 3 4 37 13 59 13 194
2014 Procurement 7 23 15 10 7 36 3 49 27 28
2014 Real property 0 7 6 0 0 67 20 55 0 15
2014 Information management 20 6 16 2 2 47 7 58 7 63
2014 Information technology 15 13 17 3 1 41 10 58 8 113
2014 Internal audit 16 10 13 0 0 48 12 67 0 39
2014 Evaluation 21 6 5 0 5 57 5 72 14 19
2014 Other services to the public 37 14 21 9 0 19 0 64 11 14
2014 None of the above 11 11 15 2 2 50 8 53 11 240

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 25 13 6 0 7 3 79 7 31
2020 Federal regulators 41 16 35 0 0 8 0 62 0 23
2020 Communications or public affairs 39 29 14 6 2 10 0 75 9 103
2020 Access to information and privacy 44 23 15 3 3 13 0 77 6 32
2020 Security 42 24 19 5 0 5 5 73 5 21
2020 Legal services 61 17 6 8 0 8 0 85 9 15
2020 Administration and operations 44 30 11 5 2 8 1 81 7 193
2020 Human resources 42 27 14 4 3 10 0 76 8 270
2020 Financial management 43 26 16 2 1 12 1 79 3 193
2020 Procurement 44 29 8 0 4 16 0 85 5 25
2020 Real property 55 45 0 0 0 0 0 100 0 20
2020 Information management 42 21 15 7 0 16 0 74 8 27
2020 Information technology 41 25 13 2 2 14 3 79 6 173
2020 Internal audit 53 31 9 2 0 5 0 88 2 43
2020 Evaluation 45 23 9 5 5 14 0 79 10 22
2020 Data sciences 30 30 15 3 0 23 0 78 4 35
2020 Policy 26 31 16 5 3 19 1 70 10 383
2020 Project management 36 29 14 4 0 16 2 79 4 59
2020 Other services to the public 47 29 18 0 0 6 0 81 0 17
2020 None of the above 30 29 15 7 2 16 1 71 12 114
2019 Client contact centre 40 17 26 0 4 12 0 65 5 23
2019 Federal regulators 28 28 16 0 8 20 0 70 10 25
2019 Communications or public affairs 50 21 10 1 0 16 1 86 1 98
2019 Access to information and privacy 29 49 7 4 0 11 0 88 4 27
2019 Security 37 34 13 0 0 10 6 85 0 32
2019 Legal services 58 16 16 5 0 0 5 77 6 19
2019 Administration and operations 42 31 12 2 1 9 2 83 4 190
2019 Human resources 39 26 18 3 2 11 0 73 6 281
2019 Financial management 31 31 24 3 0 9 3 70 3 163
2019 Procurement 54 16 15 0 4 11 0 78 4 26
2019 Real property 55 28 0 4 0 12 0 95 5 24
2019 Information management 60 25 16 0 0 0 0 84 0 25
2019 Information technology 40 27 15 3 3 10 1 76 8 171
2019 Internal audit 34 29 10 4 2 18 2 79 8 49
2019 Evaluation 51 22 17 0 0 11 0 81 0 18
2019 Data sciences 25 42 8 5 5 15 0 79 12 39
2019 Policy 36 30 12 3 3 14 1 78 7 350
2019 Project management 37 29 9 0 9 17 0 78 10 55
2019 Other services to the public 55 22 4 4 0 9 4 90 5 22
2019 None of the above 40 22 15 6 4 9 4 72 11 105
2018 Client contact centre 22 26 32 5 5 10 0 53 11 19
2018 Federal regulators 26 17 16 8 0 33 0 64 12 12
2018 Communications or public affairs 41 29 18 1 1 9 0 77 3 74
2018 Access to information and privacy 11 49 41 0 0 0 0 59 0 17
2018 Security 40 20 12 0 0 28 0 83 0 14
2018 Legal services 31 43 9 0 0 17 0 89 0 11
2018 Administration and operations 34 30 16 3 3 10 4 75 6 154
2018 Human resources 35 30 15 4 2 14 2 76 7 214
2018 Financial management 35 33 12 3 2 14 0 80 6 141
2018 Procurement 45 12 18 0 6 18 0 70 8 16
2018 Real property 44 28 6 6 0 15 0 86 7 18
2018 Information management 39 36 9 0 4 9 4 85 5 22
2018 Information technology 34 26 19 3 2 16 0 72 5 104
2018 Internal audit 26 50 16 3 0 3 3 80 3 37
2018 Evaluation 36 28 6 6 0 25 0 85 7 17
2018 Data sciences 54 26 10 0 0 10 0 89 0 19
2018 Policy 31 33 14 4 2 16 0 76 7 316
2018 Project management 38 26 17 4 0 14 0 75 5 46
2018 None of the above 33 26 16 5 1 15 4 72 7 91
2017 Client contact centre 26 41 19 0 5 9 0 74 5 21
2017 Federal regulators 35 15 0 0 0 50 0 100 0 14
2017 Communications or public affairs 43 24 11 3 3 16 0 80 7 72
2017 Access to information and privacy 26 36 16 5 0 17 0 74 6 18
2017 Security 45 14 27 0 0 14 0 68 0 22
2017 Legal services 17 41 17 17 0 8 0 63 19 12
2017 Administration and operations 41 33 13 3 2 9 1 81 5 193
2017 Human resources 29 35 16 3 3 12 2 74 7 212
2017 Financial management 36 30 15 0 2 13 5 80 2 163
2017 Procurement 23 34 18 6 0 19 0 70 8 14
2017 Real property 38 50 12 0 0 0 0 88 0 16
2017 Information management 31 29 8 6 3 20 3 78 11 35
2017 Information technology 31 33 17 2 3 14 0 75 6 125
2017 Internal audit 45 21 13 6 5 7 3 74 12 36
2017 Evaluation 52 32 8 0 0 8 0 91 0 12
2017 Data sciences 31 31 8 8 0 19 4 80 10 26
2017 Policy 38 25 12 5 2 17 2 77 8 284
2017 Project management 26 31 16 6 1 17 3 71 9 65
2017 None of the above 28 33 19 1 0 16 2 75 1 109
2014 Client contact centre 17 47 10 9 0 9 9 78 11 11
2014 Federal regulators 37 27 9 0 0 23 4 88 0 22
2014 Communications or public affairs 27 27 17 4 1 21 2 71 6 81
2014 Access to information and privacy 28 15 31 0 5 22 0 55 6 19
2014 Security 32 33 20 3 0 11 0 74 3 35
2014 Legal services 18 33 33 6 0 11 0 57 6 18
2014 Administration and operations 32 26 18 1 2 18 1 73 4 214
2014 Human resources 37 27 16 3 2 16 1 76 5 262
2014 Financial management 37 28 13 3 3 13 2 78 7 194
2014 Procurement 15 29 25 3 7 17 3 56 12 28
2014 Real property 14 73 0 0 0 13 0 100 0 15
2014 Information management 33 22 15 3 2 23 2 74 6 63
2014 Information technology 27 28 16 4 1 22 2 73 6 113
2014 Internal audit 34 33 16 0 0 7 10 81 0 39
2014 Evaluation 47 27 10 0 5 10 0 83 6 19
2014 Other services to the public 37 20 21 9 0 14 0 66 10 14
2014 None of the above 24 31 16 3 2 21 3 73 6 240

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 12 88 31
2020 Federal regulators 8 92 23
2020 Communications or public affairs 4 96 103
2020 Access to information and privacy 6 94 32
2020 Security 5 95 21
2020 Legal services 11 89 15
2020 Administration and operations 9 91 193
2020 Human resources 8 92 271
2020 Financial management 14 86 193
2020 Procurement 8 92 25
2020 Real property 10 90 20
2020 Information management 7 93 27
2020 Information technology 9 91 173
2020 Internal audit 7 93 43
2020 Evaluation 4 96 21
2020 Data sciences 8 92 35
2020 Policy 5 95 383
2020 Project management 10 90 59
2020 Other services to the public 5 95 17
2020 None of the above 6 94 114

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 16 84 31
2020 Federal regulators 4 96 23
2020 Communications or public affairs 12 88 103
2020 Access to information and privacy 12 88 32
2020 Security 4 96 21
2020 Legal services 31 69 15
2020 Administration and operations 14 86 194
2020 Human resources 13 87 271
2020 Financial management 13 87 192
2020 Procurement 8 92 25
2020 Real property 15 85 20
2020 Information management 11 89 27
2020 Information technology 8 92 173
2020 Internal audit 7 93 43
2020 Evaluation 9 91 22
2020 Data sciences 6 94 35
2020 Policy 11 89 384
2020 Project management 15 85 59
2020 Other services to the public 8 92 17
2020 None of the above 11 89 114
2019 Client contact centre 13 87 23
2019 Federal regulators 8 92 25
2019 Communications or public affairs 10 90 98
2019 Access to information and privacy 7 93 27
2019 Security 9 91 32
2019 Legal services 21 79 19
2019 Administration and operations 14 86 191
2019 Human resources 17 83 281
2019 Financial management 9 91 164
2019 Procurement 23 77 26
2019 Real property 17 83 24
2019 Information management 12 88 25
2019 Information technology 8 92 170
2019 Internal audit 6 94 49
2019 Evaluation 6 94 18
2019 Data sciences 16 84 39
2019 Policy 12 88 351
2019 Project management 13 87 55
2019 Other services to the public 14 86 22
2019 None of the above 7 93 104
2017 Client contact centre 0 100 21
2017 Communications or public affairs 7 93 73
2017 Administration and operations 18 82 193
2017 Human resources 20 80 212
2017 Financial management 11 89 163
2017 Information management 28 72 35
2017 Information technology 9 91 125
2017 Evaluation 0 100 12
2017 Data sciences 22 78 27
2017 Policy 13 87 284
2017 Project management 14 86 65
2017 None of the above 10 90 109
2014 Communications or public affairs 9 91 81
2014 Administration and operations 15 85 214
2014 Human resources 16 84 262
2014 Financial management 11 89 194
2014 Procurement 24 76 28
2014 Information management 13 87 63
2014 Information technology 17 83 114
2014 None of the above 13 87 241

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 58 42 12
2020 Administration and operations 48 52 26
2020 Human resources 60 40 36
2020 Financial management 58 42 25
2020 Information technology 16 84 13
2020 Policy 61 39 40
2020 None of the above 64 36 12

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 68 32 12
2020 Administration and operations 74 26 26
2020 Human resources 67 33 36
2020 Financial management 85 15 25
2020 Information technology 48 52 13
2020 Policy 90 10 40
2020 None of the above 71 29 12
2019 Administration and operations 59 41 27
2019 Human resources 84 16 49
2019 Financial management 54 46 15
2019 Information technology 100 0 14
2019 Policy 83 17 41
2017 Administration and operations 71 29 33
2017 Human resources 88 12 42
2017 Financial management 79 21 18
2017 Information management 79 21 10
2017 Information technology 74 26 11
2017 Policy 64 36 35
2017 None of the above 82 18 11
2014 Administration and operations 78 22 32
2014 Human resources 88 12 42
2014 Financial management 86 14 21
2014 Information technology 78 22 19
2014 None of the above 68 32 31

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Administration and operations 61 29 5 5 0 0 0 90 5 19
2020 Human resources 49 31 0 20 0 0 0 80 20 24
2020 Financial management 46 35 5 9 5 0 0 81 14 21
2020 Policy 55 29 3 13 0 0 0 84 13 36
2019 Administration and operations 54 46 0 0 0 0 0 100 0 15
2019 Human resources 56 27 5 10 3 0 0 83 12 41
2019 Information technology 50 14 22 14 0 0 0 64 14 14
2019 Policy 52 27 6 9 3 0 3 81 12 33
2017 Administration and operations 58 25 12 0 4 0 0 83 4 23
2017 Human resources 40 43 0 11 3 0 3 86 14 37
2017 Financial management 52 28 14 7 0 0 0 79 7 14
2017 Policy 56 22 9 9 0 0 4 82 9 23
2014 Administration and operations 48 40 0 9 0 0 4 91 9 25
2014 Human resources 59 30 5 3 3 0 0 89 6 37
2014 Financial management 45 39 0 16 0 0 0 84 16 18
2014 Information technology 67 13 7 7 7 0 0 80 13 15
2014 None of the above 48 29 9 5 9 0 0 76 14 21

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 65 29 0 3 0 0 4 97 3 31
2020 Federal regulators 47 28 0 8 8 0 8 82 18 23
2020 Communications or public affairs 58 33 5 4 1 0 0 90 5 103
2020 Access to information and privacy 59 15 12 3 0 3 10 84 3 32
2020 Security 48 19 5 5 9 0 14 78 16 21
2020 Legal services 51 33 0 8 8 0 0 84 16 15
2020 Administration and operations 60 26 5 5 1 1 1 88 7 194
2020 Human resources 63 21 5 4 4 1 2 86 8 271
2020 Financial management 50 30 9 3 2 3 3 85 5 193
2020 Procurement 64 20 4 3 4 0 4 88 8 25
2020 Real property 79 16 0 0 0 0 5 100 0 20
2020 Information management 68 24 4 0 0 0 4 96 0 27
2020 Information technology 54 31 8 2 1 1 4 89 3 173
2020 Internal audit 65 24 2 2 4 0 2 91 7 43
2020 Evaluation 61 15 10 5 0 5 5 83 6 21
2020 Data sciences 46 32 8 0 0 6 8 90 0 35
2020 Policy 52 28 7 4 2 2 4 85 7 384
2020 Project management 55 30 5 5 3 0 2 86 8 59
2020 Other services to the public 71 16 0 8 5 0 0 87 13 17
2020 None of the above 44 30 5 9 3 3 6 82 13 114
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 36 3 6 0 0 0 91 6 31
2020 Federal regulators 29 42 12 13 4 0 0 71 17 23
2020 Communications or public affairs 31 27 14 17 5 6 0 62 23 103
2020 Access to information and privacy 46 43 3 8 0 0 0 89 8 32
2020 Security 38 24 5 28 5 0 0 63 33 21
2020 Legal services 47 41 6 0 0 6 0 94 0 15
2020 Administration and operations 42 35 11 7 4 1 0 78 11 192
2020 Human resources 41 28 13 11 4 3 0 71 16 270
2020 Financial management 41 33 13 11 2 1 0 74 13 192
2020 Procurement 52 29 8 4 3 4 0 84 8 25
2020 Real property 39 30 21 5 0 5 0 73 5 20
2020 Information management 51 15 22 12 0 0 0 66 12 26
2020 Information technology 38 33 14 8 5 2 0 72 13 172
2020 Internal audit 57 33 2 2 0 5 0 95 2 43
2020 Evaluation 40 38 9 4 0 9 0 85 5 22
2020 Data sciences 26 33 15 17 0 9 0 65 19 35
2020 Policy 24 35 16 12 9 4 0 62 22 384
2020 Project management 29 44 17 5 2 3 0 76 7 59
2020 Other services to the public 44 29 22 5 0 0 0 73 5 17
2020 None of the above 27 34 18 13 4 2 1 64 18 113

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 36 3 6 0 0 0 91 6 31
2020 Federal regulators 29 34 4 33 0 0 0 63 33 23
2020 Communications or public affairs 38 46 5 8 3 0 0 84 11 103
2020 Access to information and privacy 43 43 5 3 3 3 0 89 6 32
2020 Security 29 57 5 9 0 0 0 86 9 21
2020 Legal services 64 22 6 8 0 0 0 86 8 15
2020 Administration and operations 41 41 9 8 1 1 0 83 9 194
2020 Human resources 43 38 7 9 2 1 0 82 11 270
2020 Financial management 37 46 8 5 3 2 0 84 9 193
2020 Procurement 53 35 4 4 0 4 0 92 5 25
2020 Real property 30 45 15 10 0 0 0 74 10 20
2020 Information management 39 43 11 4 4 0 0 82 7 27
2020 Information technology 43 39 10 4 3 1 1 83 8 173
2020 Internal audit 39 49 9 3 0 0 0 88 3 43
2020 Evaluation 36 37 9 13 0 5 0 76 14 22
2020 Data sciences 32 53 6 3 3 3 0 88 6 35
2020 Policy 29 41 12 12 6 1 0 71 18 384
2020 Project management 40 41 8 6 2 2 0 83 8 59
2020 Other services to the public 25 45 18 0 5 6 0 75 6 17
2020 None of the above 22 41 17 12 5 2 1 65 18 114

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 58 32 3 3 3 0 0 90 6 30
2020 Federal regulators 29 34 4 28 4 0 0 63 33 23
2020 Communications or public affairs 30 42 11 15 3 0 0 72 17 102
2020 Access to information and privacy 49 35 8 3 3 3 0 86 6 32
2020 Security 20 56 10 9 0 5 0 80 10 21
2020 Legal services 70 16 14 0 0 0 0 86 0 15
2020 Administration and operations 42 36 11 7 3 1 0 78 10 193
2020 Human resources 39 37 10 9 4 1 0 77 14 270
2020 Financial management 31 46 11 6 5 1 0 78 11 192
2020 Procurement 61 20 0 12 0 7 0 87 13 25
2020 Real property 35 35 20 10 0 0 0 70 10 20
2020 Information management 44 26 18 7 4 0 0 70 11 26
2020 Information technology 42 34 13 7 3 1 1 77 10 172
2020 Internal audit 44 39 10 7 0 0 0 83 7 43
2020 Evaluation 32 46 14 5 4 0 0 77 9 22
2020 Data sciences 29 40 21 6 3 3 0 70 9 35
2020 Policy 27 35 15 18 4 1 0 63 23 383
2020 Project management 35 41 6 12 2 3 0 79 14 59
2020 Other services to the public 25 58 5 0 5 6 0 89 6 17
2020 None of the above 24 30 21 15 8 1 1 55 24 114

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 38 6 3 0 0 0 91 3 31
2020 Federal regulators 37 20 8 34 0 0 0 57 34 23
2020 Communications or public affairs 39 33 18 8 2 0 0 72 10 100
2020 Access to information and privacy 37 44 11 3 3 3 0 83 5 32
2020 Security 25 52 14 5 0 5 0 80 5 21
2020 Legal services 64 14 22 0 0 0 0 78 0 15
2020 Administration and operations 36 38 18 3 2 1 3 76 5 192
2020 Human resources 44 32 16 3 1 2 3 79 4 267
2020 Financial management 35 41 17 4 1 1 1 77 5 191
2020 Procurement 52 27 4 12 0 4 0 83 13 25
2020 Real property 30 45 15 10 0 0 0 74 10 20
2020 Information management 43 32 22 0 0 4 0 78 0 27
2020 Information technology 39 32 20 4 1 2 3 74 5 170
2020 Internal audit 41 40 14 2 0 0 2 83 2 43
2020 Evaluation 37 34 29 0 0 0 0 71 0 21
2020 Data sciences 26 31 26 3 0 6 8 66 3 35
2020 Policy 31 36 20 6 3 2 1 70 9 381
2020 Project management 31 45 10 9 3 2 0 78 12 59
2020 Other services to the public 28 48 12 0 5 6 0 81 6 17
2020 None of the above 20 38 27 8 4 1 3 60 12 114

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 68 26 6 0 0 0 0 94 0 31
2020 Federal regulators 48 36 8 8 0 0 0 84 8 23
2020 Communications or public affairs 52 32 9 3 3 1 0 85 6 103
2020 Access to information and privacy 58 28 11 0 0 3 0 89 0 32
2020 Security 48 32 5 10 5 0 0 80 15 21
2020 Legal services 59 14 28 0 0 0 0 72 0 15
2020 Administration and operations 52 34 9 1 3 1 1 87 4 192
2020 Human resources 54 31 9 2 0 2 2 89 2 270
2020 Financial management 48 37 10 3 1 2 0 87 3 193
2020 Procurement 69 24 0 0 0 7 0 100 0 25
2020 Real property 74 26 0 0 0 0 0 100 0 20
2020 Information management 60 25 14 0 0 0 0 86 0 27
2020 Information technology 56 26 13 2 1 2 2 84 3 172
2020 Internal audit 60 35 2 3 0 0 0 95 3 43
2020 Evaluation 63 23 14 0 0 0 0 86 0 22
2020 Data sciences 43 37 12 3 0 6 0 85 3 35
2020 Policy 43 35 13 6 1 1 1 80 7 383
2020 Project management 46 31 15 3 2 3 0 79 5 58
2020 Other services to the public 48 40 0 0 5 6 0 94 6 17
2020 None of the above 30 43 17 4 2 2 3 77 6 114

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 78 16 7 0 0 0 0 93 0 31
2020 Federal regulators 79 8 0 0 0 13 0 100 0 23
2020 Communications or public affairs 75 18 2 1 2 3 0 95 3 103
2020 Access to information and privacy 65 30 0 0 0 6 0 100 0 32
2020 Security 65 20 10 0 0 0 5 90 0 20
2020 Legal services 84 8 8 0 0 0 0 92 0 15
2020 Administration and operations 78 15 3 2 1 3 0 95 2 194
2020 Human resources 76 18 3 1 0 2 0 96 1 269
2020 Financial management 71 22 4 1 1 2 0 94 2 192
2020 Procurement 80 8 0 0 0 11 0 100 0 25
2020 Real property 86 5 0 0 0 9 0 100 0 20
2020 Information management 82 10 4 4 0 0 0 93 4 27
2020 Information technology 71 16 7 0 0 6 1 93 0 172
2020 Internal audit 83 14 0 0 0 2 0 100 0 43
2020 Evaluation 73 9 14 0 0 5 0 86 0 22
2020 Data sciences 77 12 0 0 0 12 0 100 0 35
2020 Policy 73 17 4 1 0 6 0 95 1 384
2020 Project management 69 21 3 0 0 7 0 96 0 59
2020 Other services to the public 70 12 0 6 5 6 0 87 13 17
2020 None of the above 64 24 4 1 1 5 0 94 2 114

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 30 13 0 0 3 0 86 0 31
2020 Federal regulators 45 47 0 4 4 0 0 92 8 23
2020 Communications or public affairs 49 29 10 6 2 4 0 82 8 102
2020 Access to information and privacy 51 35 8 6 0 0 0 86 6 32
2020 Security 43 47 5 5 0 0 0 91 5 21
2020 Legal services 86 0 14 0 0 0 0 86 0 15
2020 Administration and operations 57 32 5 2 2 2 1 91 3 191
2020 Human resources 58 28 5 5 1 3 0 89 6 268
2020 Financial management 53 27 11 5 3 2 0 81 7 192
2020 Procurement 71 13 4 4 0 8 0 91 5 25
2020 Real property 34 45 10 10 0 0 0 79 10 20
2020 Information management 53 32 12 3 0 0 0 85 3 27
2020 Information technology 44 33 12 4 1 6 0 82 6 171
2020 Internal audit 60 28 7 2 0 2 0 91 2 43
2020 Evaluation 31 37 18 9 4 0 0 68 13 22
2020 Data sciences 40 23 15 11 3 8 0 69 15 35
2020 Policy 41 38 10 6 1 4 0 82 8 383
2020 Project management 40 45 8 5 0 2 0 87 5 59
2020 Other services to the public 59 30 0 5 0 6 0 94 6 17
2020 None of the above 29 41 14 9 1 3 3 75 10 114

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 68 22 7 3 0 0 0 90 3 31
2020 Federal regulators 38 36 8 13 4 0 0 74 18 22
2020 Communications or public affairs 61 28 4 4 3 0 0 89 7 100
2020 Access to information and privacy 74 15 0 6 3 3 0 91 9 31
2020 Security 57 23 5 6 9 0 0 80 15 21
2020 Legal services 75 25 0 0 0 0 0 100 0 15
2020 Administration and operations 64 20 7 4 4 1 0 85 7 192
2020 Human resources 61 22 8 3 6 0 0 83 9 269
2020 Financial management 51 29 11 7 2 0 0 80 9 193
2020 Procurement 71 12 8 9 0 0 0 83 9 25
2020 Real property 65 10 20 5 0 0 0 75 5 20
2020 Information management 78 14 0 7 0 0 0 93 7 27
2020 Information technology 61 26 7 3 2 1 0 88 5 170
2020 Internal audit 76 17 0 5 2 0 0 93 7 43
2020 Evaluation 63 27 0 10 0 0 0 90 10 22
2020 Data sciences 51 29 17 3 0 0 0 80 3 35
2020 Policy 50 33 7 6 4 0 0 84 10 383
2020 Project management 50 33 7 5 5 0 0 83 10 59
2020 Other services to the public 65 17 5 5 8 0 0 82 13 17
2020 None of the above 45 32 7 10 3 2 0 79 14 114

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 72 22 6 0 0 0 0 94 0 31
2020 Federal regulators 56 28 8 4 4 0 0 84 8 23
2020 Communications or public affairs 64 23 8 3 1 1 1 88 4 102
2020 Access to information and privacy 65 26 3 3 3 0 0 92 6 31
2020 Security 43 42 0 5 10 0 0 86 14 21
2020 Legal services 67 20 14 0 0 0 0 86 0 15
2020 Administration and operations 60 28 6 4 2 0 1 88 6 191
2020 Human resources 62 27 6 4 1 0 0 89 5 270
2020 Financial management 64 26 5 2 2 2 0 91 4 192
2020 Procurement 71 20 4 0 0 4 0 95 0 25
2020 Real property 65 14 5 10 5 0 0 79 15 20
2020 Information management 75 14 11 0 0 0 0 89 0 27
2020 Information technology 66 21 9 2 2 0 1 88 4 172
2020 Internal audit 83 14 2 0 0 0 0 98 0 43
2020 Evaluation 73 18 0 9 0 0 0 91 9 22
2020 Data sciences 67 17 8 3 3 0 3 86 6 35
2020 Policy 58 28 9 2 2 1 0 87 4 383
2020 Project management 59 30 5 3 3 0 0 88 7 59
2020 Other services to the public 65 19 5 11 0 0 0 84 11 17
2020 None of the above 46 36 7 3 1 6 0 88 4 113

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 97 3 32
2020 Administration and operations 100 0 40
2020 Human resources 100 0 95
2020 Financial management 99 1 84
2020 Information management 100 0 10
2020 Information technology 98 2 61
2020 Internal audit 100 0 20
2020 Policy 97 3 112
2020 Project management 100 0 18
2020 None of the above 97 3 33

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Communications or public affairs 7 38 21 30 3 0 0 45 34 31
2020 Administration and operations 20 44 17 10 8 0 0 65 18 40
2020 Human resources 25 36 15 17 7 0 0 61 24 95
2020 Financial management 16 33 22 22 8 0 0 49 30 83
2020 Information management 23 39 10 29 0 0 0 61 29 10
2020 Information technology 28 19 23 19 5 2 4 50 26 60
2020 Internal audit 25 35 30 6 5 0 0 59 11 20
2020 Policy 12 36 17 25 8 0 3 49 34 109
2020 Project management 26 34 6 34 0 0 0 60 34 18
2020 None of the above 16 31 31 18 4 0 0 47 22 32

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 40 9 3 0 0 0 88 3 30
2020 Federal regulators 29 45 18 4 4 0 0 74 8 23
2020 Communications or public affairs 47 33 12 4 1 3 0 83 5 102
2020 Access to information and privacy 46 48 3 3 0 0 0 94 3 32
2020 Security 47 34 5 14 0 0 0 81 14 21
2020 Legal services 75 6 14 0 0 6 0 86 0 15
2020 Administration and operations 45 40 9 3 3 1 0 86 5 194
2020 Human resources 45 37 9 5 1 2 0 84 6 269
2020 Financial management 45 36 12 5 1 2 0 82 6 192
2020 Procurement 60 23 13 0 0 4 0 87 0 25
2020 Real property 49 46 0 0 0 5 0 100 0 20
2020 Information management 49 41 7 3 0 0 0 90 3 27
2020 Information technology 38 40 12 6 1 2 0 80 8 173
2020 Internal audit 55 42 2 0 0 0 0 98 0 43
2020 Evaluation 45 32 23 0 0 0 0 77 0 22
2020 Data sciences 38 45 6 6 0 6 0 88 6 35
2020 Policy 29 48 12 5 3 3 0 80 8 384
2020 Project management 41 43 9 2 2 3 0 87 4 59
2020 Other services to the public 54 40 5 0 0 0 0 95 0 17
2020 None of the above 31 44 14 7 1 3 1 78 8 114
2019 Client contact centre 18 35 35 4 9 0 0 52 13 23
2019 Federal regulators 40 20 20 8 0 12 0 68 10 25
2019 Communications or public affairs 48 31 13 5 0 1 1 81 5 98
2019 Access to information and privacy 40 34 15 4 0 7 0 80 4 27
2019 Security 38 28 22 6 0 3 3 70 7 32
2019 Legal services 37 41 5 5 5 5 0 83 11 19
2019 Administration and operations 40 34 14 7 2 3 0 77 9 190
2019 Human resources 37 38 13 7 3 3 0 76 10 280
2019 Financial management 31 43 14 7 1 5 1 77 8 163
2019 Procurement 44 24 16 8 8 0 0 68 16 25
2019 Real property 56 40 0 4 0 0 0 96 4 24
2019 Information management 52 28 12 0 4 4 0 83 4 25
2019 Information technology 32 37 16 6 5 5 0 73 11 171
2019 Internal audit 22 47 14 12 2 2 0 71 15 49
2019 Evaluation 39 39 5 11 0 6 0 83 12 18
2019 Data sciences 18 37 16 15 3 10 0 62 20 38
2019 Policy 29 46 12 8 2 3 0 77 10 350
2019 Project management 33 48 9 9 0 2 0 82 9 55
2019 Other services to the public 51 35 14 0 0 0 0 86 0 22
2019 None of the above 33 43 15 3 5 2 0 77 8 105
2018 Client contact centre 33 38 18 5 5 0 0 71 11 18
2018 Federal regulators 8 50 8 0 8 26 0 78 11 12
2018 Communications or public affairs 40 47 9 4 0 0 0 86 4 72
2018 Access to information and privacy 17 47 30 6 0 0 0 64 6 17
2018 Security 37 53 5 5 0 0 0 90 5 15
2018 Legal services 38 43 8 11 0 0 0 82 11 11
2018 Administration and operations 41 34 13 7 3 1 1 76 10 152
2018 Human resources 34 42 11 6 2 4 0 80 9 215
2018 Financial management 31 41 14 8 1 4 1 76 10 140
2018 Procurement 19 45 18 6 0 12 0 72 7 16
2018 Real property 44 21 11 11 12 0 0 65 23 18
2018 Information management 34 28 16 9 0 13 0 71 11 22
2018 Information technology 23 48 17 7 3 2 0 73 10 103
2018 Internal audit 29 47 11 8 0 3 2 79 9 37
2018 Evaluation 23 35 18 12 0 13 0 66 13 17
2018 Data sciences 48 31 11 5 0 5 0 83 5 19
2018 Policy 32 40 13 8 1 5 0 76 10 316
2018 Project management 50 36 8 0 0 6 0 91 0 47
2018 None of the above 36 34 14 11 2 3 0 72 14 92
2017 Client contact centre 26 56 13 4 0 0 0 82 4 22
2017 Federal regulators 21 29 0 21 14 7 9 59 41 14
2017 Communications or public affairs 38 45 7 5 3 3 0 85 8 73
2017 Access to information and privacy 18 56 17 10 0 0 0 73 10 17
2017 Security 27 32 28 0 14 0 0 59 14 22
2017 Legal services 50 25 9 8 9 0 0 75 17 12
2017 Administration and operations 38 40 10 6 3 2 1 81 9 192
2017 Human resources 31 45 9 5 5 5 0 80 10 212
2017 Financial management 29 46 14 7 2 2 0 77 9 163
2017 Procurement 39 33 14 14 0 0 0 73 14 14
2017 Real property 36 44 0 7 13 0 0 79 21 16
2017 Information management 25 44 20 5 3 3 0 71 9 35
2017 Information technology 19 46 23 6 3 3 0 67 9 125
2017 Internal audit 41 21 20 7 8 3 0 64 16 36
2017 Evaluation 68 15 9 0 0 8 0 91 0 12
2017 Data sciences 26 52 4 11 0 8 0 84 12 27
2017 Policy 28 49 10 7 4 2 0 78 11 285
2017 Project management 35 43 6 4 4 6 2 84 9 66
2017 None of the above 31 41 14 10 1 3 1 74 11 109

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 71 19 0 10 0 0 0 90 10 31
2020 Federal regulators 33 35 12 13 4 4 0 70 18 23
2020 Communications or public affairs 54 26 7 10 3 0 0 80 13 103
2020 Access to information and privacy 51 29 0 12 5 3 0 82 18 32
2020 Security 34 42 5 10 9 0 0 76 19 21
2020 Legal services 59 14 6 16 0 6 0 77 17 15
2020 Administration and operations 52 26 7 8 6 0 1 78 14 193
2020 Human resources 48 25 9 11 7 1 0 74 18 269
2020 Financial management 42 27 11 15 3 1 0 70 19 193
2020 Procurement 59 16 8 4 8 4 0 78 13 25
2020 Real property 59 21 10 10 0 0 0 80 10 20
2020 Information management 50 33 0 10 7 0 0 82 18 27
2020 Information technology 50 25 10 9 5 1 1 76 14 172
2020 Internal audit 53 24 9 7 7 0 0 77 14 43
2020 Evaluation 63 23 0 14 0 0 0 86 14 22
2020 Data sciences 34 20 20 17 9 0 0 54 26 35
2020 Policy 38 29 13 11 6 2 0 70 17 381
2020 Project management 43 32 8 5 12 0 0 75 17 59
2020 Other services to the public 59 12 16 0 13 0 0 71 13 17
2020 None of the above 33 29 12 16 9 1 0 63 25 114

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 74 23 0 3 0 0 0 97 3 31
2020 Federal regulators 35 31 12 9 9 4 0 69 18 22
2020 Communications or public affairs 67 18 8 4 3 1 0 85 7 102
2020 Access to information and privacy 73 12 9 0 3 3 0 88 3 30
2020 Security 52 23 5 10 9 0 0 75 20 21
2020 Legal services 64 19 8 8 0 0 0 84 8 15
2020 Administration and operations 63 22 8 2 3 2 0 87 5 193
2020 Human resources 56 24 8 6 2 2 0 82 9 268
2020 Financial management 54 30 11 3 2 2 0 85 4 193
2020 Procurement 75 12 9 4 0 0 0 87 4 25
2020 Real property 64 26 10 0 0 0 0 90 0 20
2020 Information management 56 29 7 3 0 4 0 89 3 27
2020 Information technology 55 25 11 2 2 2 2 83 5 169
2020 Internal audit 67 26 2 0 2 2 0 95 2 43
2020 Evaluation 68 32 0 0 0 0 0 100 0 22
2020 Data sciences 34 26 26 12 0 3 0 62 12 35
2020 Policy 48 31 12 4 3 1 0 80 8 381
2020 Project management 53 29 8 5 3 2 0 83 8 59
2020 Other services to the public 59 28 0 13 0 0 0 87 13 17
2020 None of the above 45 30 13 7 2 2 2 77 9 114

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 40 7 3 3 0 0 87 6 31
2020 Federal regulators 17 33 16 26 8 0 0 49 35 23
2020 Communications or public affairs 42 31 12 11 3 1 0 74 14 103
2020 Access to information and privacy 49 32 5 9 3 3 0 83 11 32
2020 Security 24 35 19 9 14 0 0 59 23 21
2020 Legal services 51 33 8 8 0 0 0 84 8 15
2020 Administration and operations 45 32 10 8 4 1 1 78 12 193
2020 Human resources 34 30 19 9 7 1 0 64 17 271
2020 Financial management 39 32 16 10 2 2 0 72 12 193
2020 Procurement 56 28 8 8 0 0 0 84 8 25
2020 Real property 54 31 15 0 0 0 0 85 0 20
2020 Information management 42 27 24 7 0 0 0 68 7 27
2020 Information technology 34 37 16 8 5 1 0 71 13 173
2020 Internal audit 53 38 3 2 2 2 0 93 5 43
2020 Evaluation 53 29 14 5 0 0 0 82 5 22
2020 Data sciences 27 39 6 24 3 3 0 67 27 35
2020 Policy 30 35 16 10 8 1 0 66 18 384
2020 Project management 34 35 23 5 3 0 0 68 8 59
2020 Other services to the public 52 30 5 8 5 0 0 82 13 17
2020 None of the above 29 39 15 11 3 2 0 70 15 114
2019 Client contact centre 30 30 13 22 4 0 0 60 27 23
2019 Federal regulators 24 40 24 4 0 8 0 69 4 25
2019 Communications or public affairs 44 38 7 7 3 1 0 83 10 98
2019 Access to information and privacy 33 49 0 14 4 0 0 82 18 27
2019 Security 38 26 13 16 3 0 3 66 20 31
2019 Legal services 23 50 11 5 6 6 0 77 11 18
2019 Administration and operations 35 35 16 8 5 1 0 71 14 191
2019 Human resources 30 35 13 12 8 2 0 66 20 280
2019 Financial management 28 40 20 7 3 2 0 70 10 164
2019 Procurement 28 38 11 12 12 0 0 66 23 26
2019 Real property 38 50 4 4 4 0 0 88 8 24
2019 Information management 52 8 28 8 4 0 0 60 12 25
2019 Information technology 30 34 12 12 9 4 0 66 21 171
2019 Internal audit 22 51 13 8 6 0 0 73 14 49
2019 Evaluation 34 45 5 11 6 0 0 79 17 18
2019 Data sciences 15 34 26 10 13 3 0 50 23 39
2019 Policy 28 37 17 10 7 1 0 66 17 351
2019 Project management 24 46 7 11 12 0 0 70 23 55
2019 Other services to the public 51 26 9 4 0 9 0 85 5 22
2019 None of the above 33 33 11 12 9 0 1 67 22 105
2018 Client contact centre 27 46 5 7 15 0 0 73 22 19
2018 Federal regulators 25 43 16 8 8 0 0 67 16 12
2018 Communications or public affairs 30 44 11 9 5 0 0 75 14 73
2018 Access to information and privacy 7 46 18 23 6 0 0 53 29 17
2018 Security 29 55 5 11 0 0 0 84 11 15
2018 Legal services 39 9 35 8 9 0 0 48 17 11
2018 Administration and operations 33 38 11 9 8 1 0 71 17 151
2018 Human resources 30 37 12 15 5 2 0 68 20 214
2018 Financial management 27 34 17 15 3 4 0 63 19 141
2018 Procurement 12 26 31 0 25 6 0 40 27 16
2018 Real property 22 33 23 15 6 0 0 55 22 18
2018 Information management 28 36 10 9 9 5 4 70 19 22
2018 Information technology 24 34 21 13 7 1 0 59 20 104
2018 Internal audit 26 52 6 6 6 5 0 82 12 37
2018 Evaluation 35 46 6 0 6 7 0 88 6 17
2018 Data sciences 42 43 10 5 0 0 0 85 5 19
2018 Policy 28 37 17 11 5 3 0 66 16 318
2018 Project management 30 38 17 2 6 7 0 73 9 47
2018 None of the above 24 41 17 13 5 0 0 65 18 92
2017 Client contact centre 13 43 26 17 0 0 0 56 17 22
2017 Federal regulators 13 29 23 21 7 7 0 45 30 14
2017 Communications or public affairs 29 39 11 14 8 0 0 67 22 73
2017 Access to information and privacy 5 32 25 22 16 0 0 38 38 18
2017 Security 18 45 9 14 14 0 0 63 28 22
2017 Legal services 25 17 16 8 33 0 0 42 42 12
2017 Administration and operations 33 34 17 11 5 0 0 67 16 192
2017 Human resources 14 42 14 18 11 2 0 57 29 212
2017 Financial management 25 42 15 14 4 2 0 67 18 163
2017 Procurement 15 41 20 24 0 0 0 56 24 14
2017 Real property 37 38 19 6 0 0 0 75 6 16
2017 Information management 20 40 21 16 3 0 0 60 19 35
2017 Information technology 17 45 19 10 6 2 1 64 16 125
2017 Internal audit 25 35 12 19 8 0 0 61 27 36
2017 Evaluation 62 23 8 8 0 0 0 84 8 12
2017 Data sciences 15 45 15 18 4 4 0 62 23 27
2017 Policy 19 44 12 14 8 2 0 65 23 281
2017 Project management 14 39 21 11 11 3 0 55 23 65
2017 None of the above 26 28 19 22 4 2 1 55 26 108

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Communications or public affairs 28 53 12 7 0 0 0 81 7 32
2020 Administration and operations 33 50 13 5 0 0 0 82 5 40
2020 Human resources 37 39 8 13 3 0 0 76 16 95
2020 Financial management 26 50 7 14 1 1 0 77 15 84
2020 Information management 12 58 10 19 0 0 0 70 19 10
2020 Information technology 25 56 12 7 0 0 2 81 7 61
2020 Internal audit 30 30 15 9 11 5 0 63 21 20
2020 Policy 22 47 13 12 3 3 1 71 16 112
2020 Project management 32 63 5 0 0 0 0 95 0 18
2020 None of the above 24 53 15 6 3 0 0 76 9 33
2019 Communications or public affairs 40 57 0 3 0 0 0 97 3 30
2019 Security 27 64 0 0 9 0 0 91 9 11
2019 Administration and operations 39 34 11 14 0 0 3 74 14 44
2019 Human resources 28 41 13 10 6 1 1 70 16 87
2019 Financial management 22 32 11 23 5 5 2 58 30 62
2019 Real property 45 55 0 0 0 0 0 100 0 11
2019 Information technology 22 45 15 11 2 2 4 71 13 54
2019 Internal audit 28 38 12 16 6 0 0 66 22 18
2019 Policy 21 44 21 8 3 3 0 67 11 93
2019 Project management 43 44 6 7 0 0 0 87 7 14
2019 None of the above 21 59 7 5 0 2 5 86 6 39

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 16 10 6 16 0 0 67 22 31
2020 Federal regulators 55 8 33 0 4 0 0 63 4 23
2020 Communications or public affairs 53 26 5 5 8 0 4 82 13 103
2020 Access to information and privacy 44 20 22 14 0 0 0 64 14 32
2020 Security 34 28 5 10 24 0 0 62 33 21
2020 Legal services 17 23 28 8 16 0 8 43 26 15
2020 Administration and operations 35 23 22 8 9 0 3 60 18 191
2020 Human resources 52 20 12 6 8 0 1 74 14 271
2020 Financial management 45 23 14 10 7 0 1 69 17 193
2020 Procurement 48 16 12 8 12 0 4 67 21 25
2020 Real property 36 10 30 15 10 0 0 45 25 20
2020 Information management 48 14 17 11 11 0 0 62 21 27
2020 Information technology 45 28 12 5 8 0 2 74 13 172
2020 Internal audit 43 24 19 10 2 0 2 68 12 42
2020 Evaluation 68 14 9 5 5 0 0 82 9 22
2020 Data sciences 59 17 9 6 10 0 0 75 16 35
2020 Policy 44 24 17 7 6 0 2 69 14 381
2020 Project management 51 19 12 7 10 0 2 71 17 58
2020 Other services to the public 60 22 18 0 0 0 0 82 0 17
2020 None of the above 43 25 11 13 7 1 0 68 20 112

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 28 18 3 4 0 0 75 7 31
2020 Federal regulators 29 47 24 0 0 0 0 76 0 23
2020 Communications or public affairs 37 34 19 7 2 0 1 72 9 102
2020 Access to information and privacy 32 51 0 6 11 0 0 83 17 32
2020 Security 24 34 27 9 5 0 0 59 14 21
2020 Legal services 25 56 11 0 8 0 0 80 8 15
2020 Administration and operations 34 30 21 7 6 1 2 65 13 192
2020 Human resources 42 29 14 5 9 0 1 73 14 264
2020 Financial management 43 28 14 8 6 0 0 71 15 192
2020 Procurement 41 12 8 11 28 0 0 53 39 25
2020 Real property 55 20 20 5 0 0 0 75 5 20
2020 Information management 33 28 18 18 4 0 0 61 21 27
2020 Information technology 40 27 17 5 10 0 1 67 15 172
2020 Internal audit 37 33 16 7 4 0 2 72 12 43
2020 Evaluation 50 23 14 5 5 0 5 76 10 22
2020 Data sciences 30 31 15 17 6 0 3 62 23 35
2020 Policy 40 28 18 7 7 0 0 68 14 375
2020 Project management 28 33 24 5 8 0 2 62 14 59
2020 Other services to the public 35 40 19 0 5 0 0 75 5 17
2020 None of the above 39 35 12 8 3 1 1 76 12 113
2019 Client contact centre 39 26 13 9 13 0 0 65 22 23
2019 Federal regulators 20 20 16 4 36 0 4 42 41 25
2019 Communications or public affairs 30 27 22 16 5 0 1 57 21 98
2019 Access to information and privacy 28 27 15 11 19 0 0 55 30 27
2019 Security 34 26 22 12 3 0 3 62 15 32
2019 Legal services 23 39 22 11 6 0 0 62 17 18
2019 Administration and operations 28 25 21 12 11 1 3 55 23 190
2019 Human resources 26 36 16 9 10 0 2 63 20 281
2019 Financial management 29 29 23 9 11 0 1 58 20 164
2019 Procurement 27 31 23 0 19 0 0 58 19 26
2019 Real property 20 42 33 0 4 0 0 62 4 24
2019 Information management 20 40 20 4 12 0 4 62 17 25
2019 Information technology 26 31 19 12 11 0 1 58 23 171
2019 Internal audit 34 37 13 4 10 0 2 72 15 49
2019 Evaluation 28 38 17 11 6 0 0 66 17 18
2019 Data sciences 18 28 21 26 8 0 0 46 33 39
2019 Policy 28 28 21 10 13 0 1 56 23 349
2019 Project management 33 23 24 11 9 0 0 56 20 55
2019 Other services to the public 13 37 28 8 14 0 0 50 22 22
2019 None of the above 23 31 17 16 13 0 0 54 29 105
2018 Client contact centre 15 36 27 12 10 0 0 51 22 19
2018 Federal regulators 16 25 8 34 17 0 0 41 51 12
2018 Communications or public affairs 15 30 26 10 17 0 1 46 28 74
2018 Access to information and privacy 18 29 25 18 10 0 0 47 28 17
2018 Security 21 44 6 7 22 0 0 65 29 15
2018 Legal services 11 36 8 28 17 0 0 47 45 11
2018 Administration and operations 19 28 18 16 16 1 2 49 33 153
2018 Human resources 22 30 23 11 14 0 1 52 25 215
2018 Financial management 25 24 20 13 15 0 2 50 29 141
2018 Procurement 34 33 13 13 6 0 0 68 20 15
2018 Real property 33 21 28 17 0 0 0 55 17 18
2018 Information management 22 22 28 28 0 0 0 44 28 21
2018 Information technology 15 20 27 16 21 0 1 36 37 103
2018 Internal audit 21 30 24 16 8 0 0 51 24 37
2018 Evaluation 20 35 29 12 0 6 0 58 12 17
2018 Data sciences 41 21 16 11 10 0 0 62 22 18
2018 Policy 22 29 23 11 14 0 1 51 26 314
2018 Project management 15 29 37 8 9 0 2 46 17 47
2018 None of the above 23 26 22 9 14 1 4 52 25 91
2017 Client contact centre 17 0 22 25 31 0 5 18 59 22
2017 Federal regulators 13 21 37 14 0 7 8 40 17 14
2017 Communications or public affairs 17 20 24 18 19 0 2 38 38 73
2017 Access to information and privacy 30 27 32 5 5 0 0 57 11 18
2017 Security 10 46 14 13 18 0 0 56 31 22
2017 Legal services 0 17 26 25 33 0 0 17 58 12
2017 Administration and operations 19 16 21 20 21 0 3 37 42 193
2017 Human resources 20 30 21 9 18 1 2 50 28 210
2017 Financial management 25 28 25 9 10 0 3 55 20 163
2017 Procurement 13 40 14 20 14 0 0 53 33 14
2017 Real property 6 37 44 0 13 0 0 43 13 16
2017 Information management 18 32 30 12 9 0 0 50 20 34
2017 Information technology 25 21 25 11 14 1 3 48 26 125
2017 Internal audit 15 29 18 19 13 0 5 46 35 36
2017 Evaluation 24 23 54 0 0 0 0 46 0 12
2017 Data sciences 31 23 11 19 16 0 0 54 35 26
2017 Policy 28 23 20 12 15 1 1 53 27 284
2017 Project management 25 29 15 16 13 0 1 54 30 64
2017 None of the above 32 23 22 6 15 0 2 56 22 109

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 22 31 16 6 0 0 47 23 31
2020 Federal regulators 13 17 35 12 24 0 0 29 36 23
2020 Communications or public affairs 15 18 30 26 11 0 0 33 36 101
2020 Access to information and privacy 15 17 40 15 13 0 0 32 28 32
2020 Security 6 10 23 23 38 0 0 16 61 21
2020 Legal services 15 33 21 30 0 0 0 49 30 14
2020 Administration and operations 22 27 25 17 8 0 1 49 25 194
2020 Human resources 16 21 27 16 20 0 0 37 36 268
2020 Financial management 16 23 29 20 13 0 0 39 32 193
2020 Procurement 29 16 29 12 13 0 0 46 25 24
2020 Real property 24 15 35 25 0 0 0 40 25 20
2020 Information management 19 15 31 21 15 0 0 34 36 27
2020 Information technology 16 27 26 15 14 1 1 44 30 173
2020 Internal audit 9 23 37 25 5 0 0 33 30 43
2020 Evaluation 36 28 22 9 0 0 5 68 9 22
2020 Data sciences 10 23 37 22 8 0 0 33 30 35
2020 Policy 11 25 29 16 19 0 0 36 36 384
2020 Project management 14 30 24 23 9 0 0 44 32 59
2020 Other services to the public 13 25 30 21 11 0 0 38 33 17
2020 None of the above 13 17 28 27 13 1 2 30 41 113
2019 Client contact centre 25 22 31 14 9 0 0 47 22 23
2019 Federal regulators 16 32 16 28 8 0 0 48 36 25
2019 Communications or public affairs 22 33 25 13 6 0 0 55 20 98
2019 Access to information and privacy 26 33 26 11 4 0 0 59 15 27
2019 Security 25 24 9 29 9 0 3 51 40 32
2019 Legal services 5 42 21 11 10 0 11 54 23 19
2019 Administration and operations 27 26 28 9 8 1 1 54 17 190
2019 Human resources 17 26 26 18 13 0 0 43 31 281
2019 Financial management 18 27 24 19 11 0 0 45 31 164
2019 Procurement 12 15 23 23 27 0 0 27 50 26
2019 Real property 12 34 29 21 4 0 0 46 25 24
2019 Information management 28 8 36 24 4 0 0 37 28 25
2019 Information technology 17 32 26 14 10 0 1 49 25 171
2019 Internal audit 16 24 41 13 6 0 0 40 19 49
2019 Evaluation 29 30 35 6 0 0 0 59 6 17
2019 Data sciences 12 36 31 21 0 0 0 48 21 39
2019 Policy 13 27 33 15 12 0 0 40 28 349
2019 Project management 13 38 23 16 9 0 0 51 26 55
2019 Other services to the public 17 43 18 17 0 0 5 63 18 22
2019 None of the above 14 29 29 13 12 0 2 44 26 104
2018 Client contact centre 22 10 31 27 10 0 0 31 38 19
2018 Federal regulators 25 17 18 25 16 0 0 41 41 12
2018 Communications or public affairs 7 19 34 32 7 0 0 26 39 74
2018 Access to information and privacy 14 13 28 28 17 0 0 27 45 17
2018 Security 22 23 36 13 5 0 0 46 18 15
2018 Legal services 0 66 25 0 10 0 0 66 10 11
2018 Administration and operations 12 32 33 9 13 1 0 45 22 153
2018 Human resources 8 25 34 22 10 0 1 34 32 216
2018 Financial management 14 25 27 23 12 0 0 38 35 142
2018 Procurement 12 0 43 26 19 0 0 12 45 16
2018 Real property 17 11 32 29 12 0 0 28 40 18
2018 Information management 23 24 35 9 9 0 0 47 18 22
2018 Information technology 8 21 35 20 16 0 0 29 36 104
2018 Internal audit 8 30 29 30 3 0 0 38 33 37
2018 Evaluation 20 41 23 6 6 6 0 64 12 17
2018 Data sciences 12 31 16 36 5 0 0 44 41 19
2018 Policy 8 21 36 19 14 0 1 30 34 316
2018 Project management 9 13 33 28 17 0 0 22 45 46
2018 None of the above 10 22 36 16 16 0 1 32 32 92
2017 Client contact centre 9 14 39 25 13 0 0 23 38 22
2017 Federal regulators 7 34 21 14 16 0 8 45 32 14
2017 Communications or public affairs 18 26 22 20 13 0 1 45 33 73
2017 Access to information and privacy 11 20 27 22 21 0 0 31 42 18
2017 Security 5 33 27 23 14 0 0 37 36 22
2017 Legal services 34 25 41 0 0 0 0 59 0 12
2017 Administration and operations 14 34 28 12 11 0 1 49 23 193
2017 Human resources 9 23 32 19 16 0 0 33 35 209
2017 Financial management 13 31 33 14 9 0 0 44 22 163
2017 Procurement 33 35 8 18 6 0 0 68 24 14
2017 Real property 6 24 40 18 12 0 0 30 30 16
2017 Information management 26 24 16 22 12 0 0 50 34 35
2017 Information technology 14 34 28 14 10 0 0 48 24 125
2017 Internal audit 15 22 28 21 13 0 0 37 34 36
2017 Evaluation 22 23 32 23 0 0 0 45 23 12
2017 Data sciences 4 33 26 33 4 0 0 37 37 27
2017 Policy 7 28 30 19 15 0 0 35 35 285
2017 Project management 6 24 32 26 10 0 2 31 36 65
2017 None of the above 9 24 27 25 14 0 1 33 39 107

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 31 23 13 3 0 0 60 16 30
2020 Federal regulators 21 21 18 20 20 0 0 42 40 23
2020 Communications or public affairs 20 15 29 21 14 0 0 36 35 103
2020 Access to information and privacy 12 29 28 23 8 0 0 41 31 32
2020 Security 6 16 23 32 24 0 0 22 55 21
2020 Legal services 31 61 0 8 0 0 0 92 8 15
2020 Administration and operations 23 26 30 15 6 0 1 49 21 192
2020 Human resources 16 24 24 17 18 0 0 41 35 269
2020 Financial management 21 26 31 14 7 0 1 47 21 190
2020 Procurement 35 29 19 4 12 0 0 64 17 25
2020 Real property 24 41 20 10 5 0 0 65 15 20
2020 Information management 23 23 19 32 4 0 0 46 35 27
2020 Information technology 23 32 21 14 9 0 1 56 23 172
2020 Internal audit 15 36 30 12 7 0 0 50 19 42
2020 Evaluation 41 46 5 4 0 0 5 91 4 22
2020 Data sciences 16 31 25 17 11 0 0 47 28 35
2020 Policy 15 27 23 17 18 0 0 43 35 383
2020 Project management 20 24 32 15 8 0 0 45 23 59
2020 Other services to the public 26 12 39 16 8 0 0 38 23 17
2020 None of the above 17 24 27 15 13 1 2 43 29 113
2019 Client contact centre 34 31 9 22 4 0 0 65 26 23
2019 Federal regulators 20 28 27 20 4 0 0 48 24 25
2019 Communications or public affairs 28 30 21 14 7 0 0 58 21 97
2019 Access to information and privacy 30 35 15 20 0 0 0 65 20 26
2019 Security 28 25 13 19 13 0 3 54 33 32
2019 Legal services 17 39 16 11 5 0 11 63 18 18
2019 Administration and operations 24 35 19 11 9 1 1 60 20 190
2019 Human resources 17 28 25 14 15 0 1 46 29 281
2019 Financial management 23 27 23 19 8 0 1 50 27 164
2019 Procurement 15 16 23 11 35 0 0 31 46 26
2019 Real property 24 47 20 9 0 0 0 71 9 24
2019 Information management 34 9 38 20 0 0 0 42 20 24
2019 Information technology 20 33 19 17 11 0 0 53 28 170
2019 Internal audit 24 26 31 8 8 0 2 52 17 49
2019 Evaluation 44 22 23 11 0 0 0 66 11 18
2019 Data sciences 22 28 16 34 0 0 0 51 34 39
2019 Policy 15 31 24 18 13 0 0 46 30 350
2019 Project management 17 40 22 14 8 0 0 56 21 53
2019 Other services to the public 33 32 26 4 0 0 5 68 5 22
2019 None of the above 16 29 26 18 10 0 1 45 29 105
2018 Client contact centre 22 26 26 7 15 0 5 50 23 19
2018 Federal regulators 16 25 34 16 8 0 0 41 25 12
2018 Communications or public affairs 9 27 31 26 8 0 0 36 34 74
2018 Access to information and privacy 14 6 58 12 11 0 0 19 23 17
2018 Security 19 25 43 8 5 0 0 44 13 15
2018 Legal services 11 51 20 19 0 0 0 61 19 11
2018 Administration and operations 18 29 30 9 13 1 0 48 22 153
2018 Human resources 12 24 33 18 11 0 1 37 29 213
2018 Financial management 17 28 31 15 9 0 0 45 25 141
2018 Procurement 18 0 31 25 26 0 0 18 51 16
2018 Real property 17 27 32 18 6 0 0 44 24 18
2018 Information management 25 32 25 13 0 0 4 60 14 22
2018 Information technology 12 25 29 20 13 0 2 37 33 104
2018 Internal audit 14 38 26 14 6 0 2 53 20 37
2018 Evaluation 49 17 17 6 6 0 6 70 12 17
2018 Data sciences 13 17 32 27 10 0 0 30 38 18
2018 Policy 10 27 30 20 11 0 1 38 32 313
2018 Project management 9 19 33 18 19 0 2 29 38 47
2018 None of the above 9 31 29 19 11 0 1 40 31 91
2017 Client contact centre 9 18 43 22 9 0 0 27 31 22
2017 Federal regulators 14 28 35 0 16 0 8 45 17 14
2017 Communications or public affairs 17 34 17 19 11 0 2 52 31 73
2017 Access to information and privacy 20 10 49 11 10 0 0 30 21 18
2017 Security 18 23 37 14 8 0 0 41 23 22
2017 Legal services 26 25 41 0 0 0 8 55 0 12
2017 Administration and operations 15 38 19 13 13 1 1 54 27 193
2017 Human resources 9 26 27 19 19 0 0 35 38 211
2017 Financial management 17 33 30 14 5 0 2 51 19 162
2017 Procurement 15 31 38 0 6 0 11 51 6 14
2017 Real property 6 50 26 12 6 0 0 56 18 16
2017 Information management 14 23 20 26 17 0 0 37 43 35
2017 Information technology 20 34 19 15 9 0 2 55 25 123
2017 Internal audit 27 26 28 8 11 0 0 53 19 36
2017 Evaluation 14 62 16 8 0 0 0 76 8 12
2017 Data sciences 12 23 30 23 12 0 0 35 35 26
2017 Policy 10 31 30 18 11 0 0 41 29 285
2017 Project management 14 18 35 23 8 0 2 33 32 65
2017 None of the above 11 26 33 16 13 0 1 38 29 108

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 21 18 23 6 0 0 53 29 31
2020 Federal regulators 13 31 16 16 20 4 0 45 38 23
2020 Communications or public affairs 16 15 31 18 20 0 0 31 38 102
2020 Access to information and privacy 12 25 35 14 14 0 0 37 28 31
2020 Security 6 10 18 18 48 0 0 16 66 21
2020 Legal services 36 39 19 6 0 0 0 75 6 15
2020 Administration and operations 25 25 21 17 11 1 1 51 28 192
2020 Human resources 12 24 26 16 22 0 0 36 38 269
2020 Financial management 23 25 23 21 8 0 0 48 29 192
2020 Procurement 19 32 21 11 17 0 0 51 28 25
2020 Real property 10 41 24 15 10 0 0 51 25 20
2020 Information management 15 19 16 28 22 0 0 34 50 27
2020 Information technology 13 28 25 19 14 1 1 41 34 172
2020 Internal audit 20 22 34 19 5 0 0 42 24 41
2020 Evaluation 32 33 13 14 5 0 5 67 19 22
2020 Data sciences 16 25 12 22 22 3 0 42 46 35
2020 Policy 17 26 23 16 17 1 1 44 33 382
2020 Project management 20 28 13 26 13 0 0 49 39 59
2020 Other services to the public 8 30 29 23 10 0 0 38 33 17
2020 None of the above 22 24 18 20 15 1 1 46 36 113
2019 Client contact centre 30 26 17 18 9 0 0 56 27 23
2019 Federal regulators 28 28 19 8 8 4 4 61 18 25
2019 Communications or public affairs 23 28 26 14 9 0 0 51 23 97
2019 Access to information and privacy 32 35 18 7 8 0 0 67 15 27
2019 Security 21 22 9 32 13 0 3 44 46 32
2019 Legal services 16 21 26 11 15 11 0 42 29 19
2019 Administration and operations 27 28 23 13 7 1 1 56 21 188
2019 Human resources 15 24 23 18 19 1 1 40 37 280
2019 Financial management 24 27 23 15 11 0 0 51 26 162
2019 Procurement 15 19 20 19 27 0 0 34 46 26
2019 Real property 28 25 17 21 9 0 0 54 29 24
2019 Information management 32 8 12 24 20 0 4 42 45 25
2019 Information technology 18 25 23 16 16 1 1 44 32 168
2019 Internal audit 14 22 36 23 6 0 0 36 29 49
2019 Evaluation 28 39 16 11 6 0 0 67 17 18
2019 Data sciences 22 10 26 24 15 3 0 34 40 39
2019 Policy 21 27 29 13 10 0 0 48 23 350
2019 Project management 16 25 24 20 14 0 0 42 35 55
2019 Other services to the public 41 37 0 9 8 5 0 82 18 22
2019 None of the above 23 21 19 23 12 0 3 45 36 104
2018 Client contact centre 26 10 5 27 31 0 0 37 58 19
2018 Federal regulators 8 25 35 25 8 0 0 33 33 12
2018 Communications or public affairs 6 28 30 24 11 0 0 34 35 74
2018 Access to information and privacy 14 13 17 22 34 0 0 27 56 17
2018 Security 19 18 29 34 0 0 0 37 34 15
2018 Legal services 9 29 8 27 19 8 0 41 50 11
2018 Administration and operations 16 28 28 14 14 0 1 44 28 152
2018 Human resources 11 22 30 20 14 1 1 34 36 217
2018 Financial management 13 28 26 19 14 0 0 41 33 140
2018 Procurement 12 12 6 31 39 0 0 24 70 16
2018 Real property 16 23 21 28 12 0 0 39 40 18
2018 Information management 20 9 26 21 19 0 5 31 42 22
2018 Information technology 8 20 25 22 24 0 1 27 47 101
2018 Internal audit 11 15 35 36 0 3 0 27 37 37
2018 Evaluation 49 12 22 6 6 6 0 64 12 17
2018 Data sciences 17 27 10 25 15 0 6 47 42 19
2018 Policy 13 24 28 16 15 2 1 39 33 315
2018 Project management 6 6 43 22 20 2 2 12 43 47
2018 None of the above 9 25 25 20 19 0 2 35 40 91
2017 Client contact centre 4 18 40 16 22 0 0 22 38 22
2017 Federal regulators 14 28 14 23 14 0 8 45 40 14
2017 Communications or public affairs 18 18 27 12 23 0 3 37 36 72
2017 Access to information and privacy 0 5 25 42 27 0 0 5 69 18
2017 Security 5 18 41 14 23 0 0 23 37 22
2017 Legal services 34 25 24 17 0 0 0 59 17 12
2017 Administration and operations 17 34 20 13 13 0 3 53 27 193
2017 Human resources 10 20 21 26 21 1 1 31 48 211
2017 Financial management 17 33 18 19 14 0 0 50 32 163
2017 Procurement 15 48 14 18 6 0 0 62 24 14
2017 Real property 13 13 7 48 13 0 7 28 65 15
2017 Information management 9 14 20 29 25 0 3 24 56 35
2017 Information technology 18 19 32 18 12 1 0 37 30 125
2017 Internal audit 12 22 31 16 16 0 3 35 33 36
2017 Evaluation 37 24 16 23 0 0 0 61 23 12
2017 Data sciences 19 37 7 33 4 0 0 56 37 27
2017 Policy 12 31 21 20 14 0 2 44 34 285
2017 Project management 11 17 21 26 23 0 2 29 50 65
2017 None of the above 14 21 29 21 11 0 4 37 34 107

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 23 13 6 6 0 3 74 13 31
2020 Federal regulators 21 21 22 8 28 0 0 42 36 23
2020 Communications or public affairs 27 22 22 16 11 0 1 50 28 103
2020 Access to information and privacy 38 24 18 9 11 0 0 62 20 31
2020 Security 15 25 27 9 23 0 0 40 33 21
2020 Legal services 39 47 6 0 0 0 8 94 0 15
2020 Administration and operations 41 19 17 14 8 1 1 61 22 193
2020 Human resources 32 22 20 10 15 0 2 55 26 268
2020 Financial management 29 23 24 13 8 1 2 53 22 191
2020 Procurement 52 9 16 12 8 0 4 63 20 25
2020 Real property 35 20 30 10 5 0 0 55 15 20
2020 Information management 46 11 22 14 4 0 4 59 18 27
2020 Information technology 30 30 25 9 4 0 2 62 13 172
2020 Internal audit 27 34 26 11 2 0 0 60 14 42
2020 Evaluation 55 22 9 9 0 0 5 81 9 22
2020 Data sciences 27 25 20 14 8 0 6 55 23 35
2020 Policy 24 26 21 14 15 0 1 51 28 382
2020 Project management 30 29 18 17 7 0 0 58 23 59
2020 Other services to the public 42 19 22 5 12 0 0 61 17 17
2020 None of the above 28 21 23 14 11 1 2 51 26 114
2019 Client contact centre 52 31 4 0 0 0 13 95 0 23
2019 Federal regulators 28 36 12 16 4 0 4 67 21 25
2019 Communications or public affairs 45 32 9 7 5 0 2 78 13 98
2019 Access to information and privacy 66 19 11 4 0 0 0 85 4 27
2019 Security 37 25 12 13 6 0 6 66 21 32
2019 Legal services 43 21 10 5 4 0 16 76 12 19
2019 Administration and operations 48 34 6 5 5 1 2 84 10 188
2019 Human resources 41 24 16 7 8 1 3 68 15 277
2019 Financial management 36 29 21 8 5 0 2 66 13 162
2019 Procurement 35 12 31 12 11 0 0 46 23 26
2019 Real property 58 21 13 9 0 0 0 79 9 24
2019 Information management 53 32 8 4 0 0 4 88 4 25
2019 Information technology 39 27 15 14 4 0 1 67 18 171
2019 Internal audit 36 33 17 6 2 0 6 74 9 49
2019 Evaluation 61 28 0 6 0 6 0 94 6 18
2019 Data sciences 53 18 23 5 0 0 0 72 5 39
2019 Policy 28 32 20 12 7 0 1 61 19 348
2019 Project management 32 40 11 10 7 0 0 72 17 53
2019 Other services to the public 51 18 13 4 0 0 14 79 5 22
2019 None of the above 31 31 21 8 6 0 2 64 14 104
2018 Client contact centre 43 21 21 0 5 0 10 71 6 19
2018 Federal regulators 33 33 9 16 8 0 0 66 25 12
2018 Communications or public affairs 35 40 10 8 3 1 3 78 11 73
2018 Access to information and privacy 26 26 12 18 18 0 0 53 36 16
2018 Security 44 14 6 23 0 0 15 67 26 14
2018 Legal services 40 25 36 0 0 0 0 64 0 11
2018 Administration and operations 32 36 16 10 2 0 4 71 13 151
2018 Human resources 34 26 19 10 6 0 5 63 17 214
2018 Financial management 35 25 21 8 8 1 3 62 16 141
2018 Procurement 32 31 12 6 19 0 0 63 25 16
2018 Real property 17 49 29 6 0 0 0 65 6 18
2018 Information management 37 22 9 9 5 0 19 73 16 22
2018 Information technology 34 25 21 6 9 0 5 62 16 104
2018 Internal audit 27 25 30 8 3 0 8 56 12 37
2018 Evaluation 59 17 19 0 0 6 0 80 0 17
2018 Data sciences 48 24 17 6 0 0 6 76 6 17
2018 Policy 19 33 24 13 8 1 2 54 22 311
2018 Project management 26 25 23 12 8 0 4 54 21 47
2018 None of the above 26 31 21 11 7 1 2 59 19 90
2017 Client contact centre 31 29 9 12 4 0 14 70 20 22
2017 Federal regulators 7 49 37 0 0 0 8 60 0 14
2017 Communications or public affairs 40 25 15 9 6 0 5 68 16 73
2017 Access to information and privacy 30 22 27 5 10 0 5 55 16 18
2017 Security 28 22 22 10 8 0 9 56 20 22
2017 Legal services 50 42 0 0 0 0 8 100 0 12
2017 Administration and operations 39 27 9 7 7 1 9 74 16 191
2017 Human resources 28 22 23 10 7 0 9 55 20 210
2017 Financial management 29 39 16 8 2 1 5 72 11 162
2017 Procurement 15 14 26 12 8 0 26 38 26 14
2017 Real property 12 51 13 12 12 0 0 63 24 16
2017 Information management 37 35 3 5 6 0 14 83 13 35
2017 Information technology 48 27 11 7 7 0 1 75 14 125
2017 Internal audit 45 21 11 13 8 0 3 68 21 36
2017 Evaluation 46 15 16 23 0 0 0 61 23 12
2017 Data sciences 43 27 19 7 0 0 4 72 8 26
2017 Policy 22 32 20 15 8 1 3 56 24 284
2017 Project management 30 23 19 15 9 0 5 55 25 64
2017 None of the above 24 29 19 16 7 1 5 56 24 107

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 27 19 9 7 0 0 64 17 30
2020 Federal regulators 21 8 16 18 36 0 0 29 54 23
2020 Communications or public affairs 24 22 23 20 12 0 0 45 32 103
2020 Access to information and privacy 28 20 26 15 11 0 0 48 26 32
2020 Security 10 9 29 37 14 0 0 20 52 21
2020 Legal services 26 19 41 14 0 0 0 45 14 15
2020 Administration and operations 29 23 22 12 10 1 2 54 23 194
2020 Human resources 24 27 20 12 18 0 0 50 30 269
2020 Financial management 25 27 23 15 10 0 0 52 25 191
2020 Procurement 42 17 21 13 8 0 0 58 21 24
2020 Real property 26 22 42 5 5 0 0 47 11 19
2020 Information management 42 18 22 18 0 0 0 60 18 27
2020 Information technology 27 32 21 10 10 0 1 59 20 172
2020 Internal audit 17 28 32 18 4 0 0 45 23 43
2020 Evaluation 46 18 22 14 0 0 0 64 14 22
2020 Data sciences 17 27 25 17 14 0 0 44 31 35
2020 Policy 12 28 24 19 17 0 0 40 36 383
2020 Project management 20 31 20 19 10 0 0 51 29 59
2020 Other services to the public 31 23 14 22 10 0 0 54 32 17
2020 None of the above 15 25 24 14 22 1 0 40 36 113
2019 Client contact centre 56 22 9 9 4 0 0 78 13 23
2019 Federal regulators 24 20 24 7 24 0 0 44 32 25
2019 Communications or public affairs 39 35 13 5 8 0 0 73 14 98
2019 Access to information and privacy 51 30 11 8 0 0 0 81 8 27
2019 Security 41 22 9 19 6 0 3 64 26 32
2019 Legal services 48 11 21 5 10 0 5 62 16 19
2019 Administration and operations 38 32 13 10 7 0 1 70 16 189
2019 Human resources 35 26 19 8 12 1 0 62 20 278
2019 Financial management 28 31 26 10 4 0 0 59 14 163
2019 Procurement 24 24 28 0 24 0 0 48 24 25
2019 Real property 34 29 25 9 4 0 0 63 13 24
2019 Information management 44 32 16 0 4 0 4 79 4 25
2019 Information technology 29 31 21 9 9 0 0 61 18 171
2019 Internal audit 26 28 31 8 6 0 0 54 14 49
2019 Evaluation 33 44 17 6 0 0 0 78 6 18
2019 Data sciences 38 23 18 16 5 0 0 61 20 39
2019 Policy 22 30 25 13 10 0 0 52 23 349
2019 Project management 20 38 16 17 9 0 0 58 26 55
2019 Other services to the public 31 33 13 8 9 0 5 68 18 22
2019 None of the above 24 38 19 11 8 0 0 61 19 105
2018 Client contact centre 32 30 26 0 12 0 0 62 12 19
2018 Federal regulators 16 33 18 16 16 0 0 49 33 12
2018 Communications or public affairs 32 24 26 12 7 0 0 56 18 74
2018 Access to information and privacy 17 30 19 17 17 0 0 48 33 17
2018 Security 32 27 13 27 0 0 0 60 27 15
2018 Legal services 38 34 19 9 0 0 0 72 9 11
2018 Administration and operations 27 34 18 12 9 0 0 61 22 152
2018 Human resources 30 21 26 13 9 1 0 52 22 215
2018 Financial management 24 24 27 9 15 0 0 49 24 141
2018 Procurement 18 25 18 19 20 0 0 43 39 16
2018 Real property 21 38 36 5 0 0 0 59 5 18
2018 Information management 29 40 9 9 9 0 5 72 19 22
2018 Information technology 22 25 29 11 14 0 0 47 24 104
2018 Internal audit 22 30 28 16 3 0 0 52 19 36
2018 Evaluation 48 6 41 0 0 6 0 57 0 17
2018 Data sciences 39 25 20 15 0 0 0 65 15 19
2018 Policy 14 29 30 15 10 0 1 44 26 316
2018 Project management 22 32 16 21 8 0 0 54 30 47
2018 None of the above 15 37 22 12 15 0 0 51 27 92
2017 Client contact centre 41 22 14 14 9 0 0 63 23 21
2017 Federal regulators 22 21 37 7 14 0 0 43 21 14
2017 Communications or public affairs 26 24 31 13 6 0 0 50 20 72
2017 Access to information and privacy 16 36 33 5 10 0 0 52 15 18
2017 Security 23 37 18 4 18 0 0 60 22 22
2017 Legal services 34 24 17 9 16 0 0 58 25 12
2017 Administration and operations 29 30 23 10 8 0 1 59 18 191
2017 Human resources 27 25 22 13 12 0 1 52 25 211
2017 Financial management 30 35 20 13 2 0 0 65 15 161
2017 Procurement 53 20 7 6 13 0 0 73 19 14
2017 Real property 12 37 21 18 12 0 0 49 30 16
2017 Information management 43 11 19 6 21 0 0 54 26 35
2017 Information technology 27 35 20 9 7 0 2 63 16 125
2017 Internal audit 33 20 24 18 5 0 0 52 24 36
2017 Evaluation 29 31 16 16 8 0 0 60 24 12
2017 Data sciences 26 34 26 14 0 0 0 60 14 27
2017 Policy 18 27 27 17 10 0 0 45 28 284
2017 Project management 25 25 29 11 10 0 0 50 21 64
2017 None of the above 21 32 19 18 10 0 0 53 27 108

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 15 20 3 17 0 3 59 20 31
2020 Federal regulators 52 8 12 4 24 0 0 60 28 23
2020 Communications or public affairs 37 14 20 11 12 0 6 55 25 102
2020 Access to information and privacy 42 17 20 9 6 0 6 63 16 31
2020 Security 26 10 23 21 0 0 20 44 27 20
2020 Legal services 17 12 27 20 8 0 16 34 33 15
2020 Administration and operations 37 21 17 9 7 0 8 64 18 193
2020 Human resources 30 25 12 13 14 0 5 58 28 267
2020 Financial management 29 26 17 10 11 0 8 59 23 193
2020 Procurement 40 12 29 8 12 0 0 51 20 25
2020 Real property 25 24 9 10 10 0 20 62 26 20
2020 Information management 34 19 39 7 0 0 0 53 7 27
2020 Information technology 40 23 14 8 10 1 5 66 19 173
2020 Internal audit 37 16 23 12 5 0 7 57 18 43
2020 Evaluation 50 14 14 14 0 0 9 70 15 22
2020 Data sciences 32 25 6 17 17 0 3 60 35 35
2020 Policy 29 20 18 13 13 0 7 52 29 382
2020 Project management 30 21 17 13 10 0 9 55 26 59
2020 Other services to the public 31 35 12 5 5 0 12 76 11 17
2020 None of the above 29 13 25 11 16 2 4 45 29 114

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 31 24 9 0 3 0 66 9 31
2020 Federal regulators 17 50 21 4 8 0 0 67 12 23
2020 Communications or public affairs 40 24 24 11 2 0 0 64 13 99
2020 Access to information and privacy 47 24 21 6 3 0 0 71 8 31
2020 Security 15 32 24 28 0 0 0 48 28 21
2020 Legal services 48 16 36 0 0 0 0 64 0 15
2020 Administration and operations 44 26 21 6 2 1 1 71 8 192
2020 Human resources 37 28 21 9 4 0 0 65 13 268
2020 Financial management 44 33 13 7 2 1 0 78 9 192
2020 Procurement 48 40 12 0 0 0 0 88 0 25
2020 Real property 39 45 10 5 0 0 0 85 5 20
2020 Information management 56 11 19 15 0 0 0 67 15 27
2020 Information technology 35 38 14 7 3 0 1 75 11 172
2020 Internal audit 53 33 7 5 0 2 0 88 5 43
2020 Evaluation 35 24 18 13 10 0 0 59 23 22
2020 Data sciences 39 32 21 6 0 3 0 73 6 35
2020 Policy 31 33 22 9 4 0 1 65 13 382
2020 Project management 22 45 18 12 2 0 2 68 14 59
2020 Other services to the public 36 29 25 10 0 0 0 65 10 17
2020 None of the above 27 39 25 3 4 1 2 67 8 113
2019 Client contact centre 26 17 39 9 4 0 4 45 13 23
2019 Federal regulators 28 36 20 8 4 4 0 67 12 25
2019 Communications or public affairs 31 34 24 8 3 0 0 65 11 98
2019 Access to information and privacy 37 37 22 0 4 0 0 74 4 27
2019 Security 36 36 16 7 3 0 3 73 10 31
2019 Legal services 38 35 27 0 0 0 0 73 0 19
2019 Administration and operations 45 31 15 4 3 1 2 78 7 191
2019 Human resources 31 33 18 11 6 0 1 64 17 279
2019 Financial management 32 41 15 7 4 0 1 73 12 163
2019 Procurement 31 27 23 12 8 0 0 58 19 26
2019 Real property 52 27 13 0 8 0 0 79 8 23
2019 Information management 29 44 20 8 0 0 0 73 8 25
2019 Information technology 28 35 19 12 5 0 0 63 17 170
2019 Internal audit 31 37 17 12 2 0 2 69 15 49
2019 Evaluation 28 17 55 0 0 0 0 45 0 18
2019 Data sciences 33 28 13 15 10 0 0 61 25 39
2019 Policy 28 38 17 10 6 0 1 67 15 349
2019 Project management 23 35 20 16 4 0 2 59 20 55
2019 Other services to the public 31 33 32 4 0 0 0 64 4 22
2019 None of the above 26 44 17 7 5 0 1 71 11 105
2018 Client contact centre 33 17 27 12 5 5 0 53 19 18
2018 Federal regulators 18 46 9 27 0 0 0 64 27 11
2018 Communications or public affairs 18 37 32 11 1 0 0 55 13 73
2018 Access to information and privacy 25 30 34 11 0 0 0 55 11 17
2018 Security 29 25 33 0 6 7 0 58 7 14
2018 Legal services 29 32 39 0 0 0 0 61 0 11
2018 Administration and operations 34 35 19 6 3 1 2 71 10 154
2018 Human resources 27 35 24 6 5 0 1 64 12 212
2018 Financial management 25 40 22 8 4 1 1 66 12 139
2018 Procurement 32 19 31 13 6 0 0 50 19 16
2018 Real property 16 23 35 15 11 0 0 39 26 18
2018 Information management 38 40 9 13 0 0 0 78 13 22
2018 Information technology 20 39 24 10 5 0 2 60 15 104
2018 Internal audit 32 30 27 3 3 3 2 66 6 37
2018 Evaluation 47 30 13 0 6 6 0 81 6 17
2018 Data sciences 39 25 25 10 0 0 0 65 10 19
2018 Policy 23 42 22 8 5 1 0 66 12 315
2018 Project management 16 37 29 10 6 0 2 55 16 47
2018 None of the above 27 32 20 15 5 0 1 59 20 92
2017 Client contact centre 26 33 23 9 9 0 0 59 18 21
2017 Federal regulators 28 28 14 22 7 0 0 56 29 14
2017 Communications or public affairs 30 29 20 13 7 0 1 60 20 72
2017 Access to information and privacy 25 27 27 11 11 0 0 51 22 18
2017 Security 22 41 14 5 14 0 5 66 19 22
2017 Legal services 25 16 33 17 8 0 0 41 25 12
2017 Administration and operations 39 32 16 9 3 0 1 72 12 191
2017 Human resources 17 37 23 12 8 1 2 56 21 211
2017 Financial management 24 42 23 6 4 1 1 67 10 161
2017 Procurement 36 26 30 0 8 0 0 62 8 14
2017 Real property 12 45 25 6 13 0 0 56 19 16
2017 Information management 26 28 14 20 12 0 0 54 32 35
2017 Information technology 24 29 26 12 6 1 1 54 19 125
2017 Internal audit 46 12 26 8 8 0 0 58 16 36
2017 Evaluation 61 16 15 0 8 0 0 77 8 12
2017 Data sciences 15 39 19 19 4 4 0 56 24 26
2017 Policy 27 32 24 12 5 1 0 60 16 284
2017 Project management 16 34 28 14 9 0 0 50 22 65
2017 None of the above 29 29 24 9 8 0 2 59 17 107

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 38 25 3 0 0 0 72 3 31
2020 Federal regulators 21 43 24 8 4 0 0 64 12 23
2020 Communications or public affairs 27 25 25 20 3 0 0 52 23 102
2020 Access to information and privacy 41 18 26 9 6 0 0 59 15 31
2020 Security 6 24 30 24 15 0 0 30 39 20
2020 Legal services 51 14 19 16 0 0 0 64 16 15
2020 Administration and operations 30 34 21 10 4 0 1 65 14 190
2020 Human resources 21 31 23 16 10 0 0 52 25 268
2020 Financial management 28 29 24 13 4 1 1 59 17 193
2020 Procurement 44 36 12 4 4 0 0 80 8 25
2020 Real property 24 40 25 5 5 0 0 64 10 20
2020 Information management 28 22 25 7 18 0 0 50 25 27
2020 Information technology 24 29 27 9 9 0 2 54 18 172
2020 Internal audit 37 34 15 12 2 0 0 71 14 42
2020 Evaluation 41 32 9 14 4 0 0 73 18 22
2020 Data sciences 18 37 28 12 6 0 0 55 17 35
2020 Policy 20 34 24 11 10 0 0 54 22 383
2020 Project management 18 31 20 21 8 2 0 50 30 59
2020 Other services to the public 24 11 35 23 0 8 0 37 25 17
2020 None of the above 19 29 31 12 5 2 1 50 18 114
2019 Client contact centre 30 27 22 17 4 0 0 57 22 23
2019 Federal regulators 16 32 23 12 8 8 0 53 22 25
2019 Communications or public affairs 30 36 19 10 4 1 0 67 15 97
2019 Access to information and privacy 28 41 15 11 4 0 0 69 15 27
2019 Security 28 28 22 13 6 0 3 58 20 32
2019 Legal services 48 26 11 10 0 0 5 78 10 19
2019 Administration and operations 28 38 17 10 5 0 2 68 15 190
2019 Human resources 17 37 20 15 10 0 1 55 25 281
2019 Financial management 30 29 24 9 8 0 0 58 17 164
2019 Procurement 28 8 26 23 15 0 0 35 38 26
2019 Real property 43 35 13 0 8 0 0 79 8 23
2019 Information management 33 28 12 20 8 0 0 60 27 25
2019 Information technology 17 32 23 17 11 0 0 49 28 170
2019 Internal audit 26 32 25 13 4 0 0 58 17 49
2019 Evaluation 28 33 28 6 6 0 0 61 11 18
2019 Data sciences 15 36 15 21 12 0 0 51 33 39
2019 Policy 19 35 27 12 6 0 0 55 18 349
2019 Project management 16 42 29 9 4 0 0 58 13 55
2019 Other services to the public 22 47 23 8 0 0 0 69 8 22
2019 None of the above 27 32 25 10 7 0 0 59 16 105
2018 Client contact centre 39 22 16 18 5 0 0 61 23 18
2018 Federal regulators 18 36 28 9 9 0 0 54 18 11
2018 Communications or public affairs 14 30 35 17 4 0 0 44 21 73
2018 Access to information and privacy 14 36 33 6 11 0 0 50 17 17
2018 Security 15 34 37 8 6 0 0 49 15 14
2018 Legal services 18 63 19 0 0 0 0 81 0 11
2018 Administration and operations 22 31 26 13 7 0 1 53 20 154
2018 Human resources 18 29 32 13 6 0 2 48 19 212
2018 Financial management 20 37 27 12 3 0 1 58 15 138
2018 Procurement 25 7 31 38 0 0 0 32 38 16
2018 Real property 10 38 34 12 6 0 0 48 18 18
2018 Information management 24 29 16 18 13 0 0 53 31 22
2018 Information technology 14 31 28 17 10 0 0 45 27 104
2018 Internal audit 27 21 25 19 6 0 2 49 25 37
2018 Evaluation 35 49 6 0 6 6 0 88 6 17
2018 Data sciences 17 27 20 31 5 0 0 44 36 19
2018 Policy 18 36 26 11 8 1 0 54 20 316
2018 Project management 7 31 38 22 2 0 0 38 24 47
2018 None of the above 14 26 28 18 12 0 1 41 31 92
2017 Client contact centre 14 27 26 24 9 0 0 41 33 21
2017 Federal regulators 28 49 7 16 0 0 0 77 16 14
2017 Communications or public affairs 22 29 22 21 6 0 0 50 27 72
2017 Access to information and privacy 0 40 27 11 21 0 0 40 32 18
2017 Security 23 27 23 9 19 0 0 50 28 22
2017 Legal services 34 32 0 26 8 0 0 66 34 12
2017 Administration and operations 28 31 22 12 7 0 1 58 19 191
2017 Human resources 12 28 27 13 19 0 1 40 33 210
2017 Financial management 18 33 31 14 4 0 0 52 18 161
2017 Procurement 30 28 24 18 0 0 0 58 18 14
2017 Real property 0 30 45 6 20 0 0 30 26 16
2017 Information management 18 28 17 17 20 0 0 46 37 35
2017 Information technology 19 29 22 20 8 1 2 49 28 125
2017 Internal audit 30 33 18 6 11 3 0 64 17 35
2017 Evaluation 46 38 8 8 0 0 0 84 8 12
2017 Data sciences 24 34 7 27 8 0 0 58 35 26
2017 Policy 20 33 20 21 6 0 0 52 27 285
2017 Project management 14 15 31 28 11 0 2 29 39 65
2017 None of the above 22 23 28 21 6 0 1 45 27 107

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 29 18 13 0 0 0 69 13 31
2020 Federal regulators 39 24 28 8 0 0 0 63 8 23
2020 Communications or public affairs 36 27 19 14 3 0 0 63 17 102
2020 Access to information and privacy 36 32 17 9 6 0 0 68 15 31
2020 Security 10 19 43 18 10 0 0 29 28 21
2020 Legal services 51 20 6 24 0 0 0 70 24 15
2020 Administration and operations 31 40 17 7 4 0 1 71 11 193
2020 Human resources 27 28 24 13 8 0 0 55 21 268
2020 Financial management 38 32 16 9 4 1 1 71 13 193
2020 Procurement 40 40 12 0 8 0 0 80 8 25
2020 Real property 39 45 5 10 0 0 0 84 10 20
2020 Information management 26 25 23 15 11 0 0 51 26 27
2020 Information technology 31 37 15 10 7 0 1 68 17 173
2020 Internal audit 53 21 12 9 5 0 0 74 14 43
2020 Evaluation 32 19 23 9 13 0 5 53 23 22
2020 Data sciences 25 40 15 15 6 0 0 65 20 35
2020 Policy 25 33 22 11 8 0 0 58 19 382
2020 Project management 27 35 22 7 10 0 0 62 17 59
2020 Other services to the public 27 30 24 11 0 8 0 62 12 17
2020 None of the above 28 32 23 9 7 1 0 60 17 114
2019 Client contact centre 26 26 22 17 4 0 4 54 23 23
2019 Federal regulators 36 8 24 16 12 4 0 46 29 25
2019 Communications or public affairs 31 32 21 11 5 0 0 63 16 98
2019 Access to information and privacy 40 22 34 4 0 0 0 62 4 27
2019 Security 28 31 19 13 6 0 3 60 20 32
2019 Legal services 48 26 20 5 0 0 0 74 5 19
2019 Administration and operations 33 33 22 7 5 0 1 66 12 191
2019 Human resources 26 28 20 12 12 0 1 55 25 280
2019 Financial management 33 26 24 11 6 0 0 59 16 164
2019 Procurement 35 16 26 8 15 0 0 51 23 26
2019 Real property 57 13 22 0 8 0 0 71 8 23
2019 Information management 32 37 16 4 8 0 4 71 12 25
2019 Information technology 24 28 21 16 11 0 0 52 27 171
2019 Internal audit 30 41 14 8 6 0 0 71 14 49
2019 Evaluation 29 30 18 18 6 0 0 59 24 17
2019 Data sciences 20 25 21 13 20 0 0 45 33 39
2019 Policy 24 33 21 13 9 0 0 57 22 349
2019 Project management 22 36 21 14 7 0 0 57 21 55
2019 Other services to the public 32 37 23 4 4 0 0 69 8 22
2019 None of the above 33 22 30 11 5 0 1 55 15 105
2018 Client contact centre 38 22 17 18 5 0 0 60 23 18
2018 Federal regulators 64 9 9 9 9 0 0 73 18 11
2018 Communications or public affairs 21 40 22 17 0 0 0 61 17 73
2018 Access to information and privacy 15 32 24 18 12 0 0 46 30 16
2018 Security 27 38 14 15 6 0 0 65 21 14
2018 Legal services 37 34 20 9 0 0 0 71 9 11
2018 Administration and operations 24 32 25 10 7 0 2 57 17 153
2018 Human resources 25 34 21 10 7 0 2 61 18 213
2018 Financial management 23 34 23 12 7 0 0 57 19 139
2018 Procurement 26 18 30 19 6 0 0 45 25 16
2018 Real property 33 11 34 10 11 0 0 44 22 18
2018 Information management 25 33 17 8 13 0 5 60 22 22
2018 Information technology 18 33 21 16 9 0 3 53 26 104
2018 Internal audit 36 20 16 19 6 0 2 57 26 36
2018 Evaluation 52 26 11 0 6 6 0 82 6 17
2018 Data sciences 29 41 21 5 5 0 0 69 10 19
2018 Policy 21 33 27 12 7 1 0 54 19 317
2018 Project management 20 29 28 9 12 0 2 50 22 47
2018 None of the above 28 22 26 13 11 0 0 50 24 91
2017 Client contact centre 19 42 22 5 13 0 0 60 18 21
2017 Federal regulators 42 21 14 0 23 0 0 63 23 14
2017 Communications or public affairs 27 29 21 14 9 0 0 56 23 72
2017 Access to information and privacy 11 37 37 10 5 0 0 48 16 18
2017 Security 18 41 23 5 14 0 0 59 19 22
2017 Legal services 25 16 25 17 16 0 0 41 33 12
2017 Administration and operations 34 30 20 9 6 1 1 65 15 191
2017 Human resources 19 24 27 14 14 0 2 44 28 212
2017 Financial management 18 40 19 16 7 0 1 58 23 161
2017 Procurement 29 39 7 24 0 0 0 68 24 14
2017 Real property 13 36 32 19 0 0 0 50 19 16
2017 Information management 15 24 29 15 14 0 3 40 30 34
2017 Information technology 26 31 21 12 9 0 2 57 22 125
2017 Internal audit 38 30 0 21 8 3 0 70 30 36
2017 Evaluation 69 15 7 0 8 0 0 85 8 12
2017 Data sciences 27 15 15 27 15 0 0 42 42 26
2017 Policy 26 28 19 16 11 0 0 54 27 284
2017 Project management 12 30 24 22 12 0 0 42 34 65
2017 None of the above 27 23 29 10 9 0 2 51 19 108

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 63 19 9 9 0 0 0 82 9 31
2020 Federal regulators 56 36 4 0 4 0 0 92 4 23
2020 Communications or public affairs 51 20 14 10 5 0 0 72 15 100
2020 Access to information and privacy 58 33 5 0 3 0 0 92 3 31
2020 Security 39 19 18 14 10 0 0 58 24 21
2020 Legal services 44 18 15 24 0 0 0 61 24 14
2020 Administration and operations 52 25 14 2 6 0 1 78 8 193
2020 Human resources 45 28 13 8 5 0 0 74 13 265
2020 Financial management 54 23 12 5 5 1 0 78 10 189
2020 Procurement 63 29 9 0 0 0 0 91 0 24
2020 Real property 80 10 10 0 0 0 0 90 0 20
2020 Information management 54 16 23 0 7 0 0 69 7 27
2020 Information technology 54 20 15 4 6 0 1 75 10 172
2020 Internal audit 74 14 7 2 2 0 0 88 5 43
2020 Evaluation 45 27 14 10 4 0 0 73 14 22
2020 Data sciences 48 31 7 11 3 0 0 79 14 35
2020 Policy 47 26 15 7 5 0 0 73 12 380
2020 Project management 53 31 7 5 4 0 0 84 9 57
2020 Other services to the public 57 19 18 5 0 0 0 77 5 17
2020 None of the above 41 35 11 6 5 1 1 77 11 114
2019 Client contact centre 30 31 22 4 9 4 0 64 14 23
2019 Federal regulators 61 15 8 4 12 0 0 76 16 25
2019 Communications or public affairs 55 21 17 3 3 0 0 77 6 98
2019 Access to information and privacy 48 23 18 7 4 0 0 71 11 27
2019 Security 46 28 13 6 3 0 3 77 10 32
2019 Legal services 64 21 15 0 0 0 0 85 0 19
2019 Administration and operations 55 23 11 5 5 1 1 79 10 189
2019 Human resources 48 22 14 6 8 1 1 71 14 280
2019 Financial management 48 27 15 4 5 0 1 75 9 164
2019 Procurement 42 31 8 15 4 0 0 74 19 26
2019 Real property 65 23 8 0 4 0 0 88 4 23
2019 Information management 53 12 20 8 4 0 4 67 12 25
2019 Information technology 45 28 10 8 8 0 0 73 17 170
2019 Internal audit 52 27 10 8 2 0 0 79 11 49
2019 Evaluation 45 28 17 11 0 0 0 72 11 18
2019 Data sciences 39 29 18 8 5 0 0 68 13 38
2019 Policy 50 27 11 4 7 0 0 78 11 350
2019 Project management 40 34 15 7 4 0 0 75 10 55
2019 Other services to the public 46 18 19 13 4 0 0 64 17 22
2019 None of the above 41 31 17 5 6 1 0 72 11 104

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 22 29 10 0 0 0 61 10 31
2020 Federal regulators 29 30 13 12 16 0 0 59 28 23
2020 Communications or public affairs 25 31 24 16 4 0 0 56 20 102
2020 Access to information and privacy 29 38 15 12 6 0 0 68 18 31
2020 Security 19 19 48 9 5 0 0 38 14 21
2020 Legal services 17 36 17 22 8 0 0 53 30 15
2020 Administration and operations 28 31 22 12 5 0 2 60 17 191
2020 Human resources 25 33 21 14 6 0 0 59 20 267
2020 Financial management 34 28 24 8 5 1 1 63 13 193
2020 Procurement 32 20 33 11 4 0 0 52 15 25
2020 Real property 34 25 35 5 0 0 0 59 5 20
2020 Information management 33 35 18 7 7 0 0 68 14 27
2020 Information technology 29 33 21 10 7 0 1 62 17 173
2020 Internal audit 23 29 33 7 9 0 0 52 16 43
2020 Evaluation 9 51 18 14 9 0 0 59 23 22
2020 Data sciences 27 31 14 18 6 4 0 61 25 35
2020 Policy 23 32 23 14 8 0 0 55 22 383
2020 Project management 15 39 26 11 9 0 0 54 20 59
2020 Other services to the public 40 19 27 5 8 0 0 60 13 17
2020 None of the above 17 28 35 11 6 1 1 46 18 114

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 44 27 0 0 0 0 73 0 31
2020 Federal regulators 50 16 12 14 8 0 0 66 22 23
2020 Communications or public affairs 31 33 18 10 7 1 0 64 17 102
2020 Access to information and privacy 38 27 23 9 3 0 0 65 12 31
2020 Security 20 22 28 20 10 0 0 43 29 21
2020 Legal services 31 31 14 16 8 0 0 62 24 15
2020 Administration and operations 37 34 15 11 3 0 1 71 14 193
2020 Human resources 29 34 21 9 6 0 0 63 15 269
2020 Financial management 38 30 20 9 3 0 0 68 12 193
2020 Procurement 48 24 16 8 4 0 0 72 12 25
2020 Real property 35 30 25 5 5 0 0 64 10 20
2020 Information management 45 30 11 11 4 0 0 75 14 27
2020 Information technology 38 34 17 6 3 0 2 73 9 173
2020 Internal audit 28 35 28 7 2 0 0 63 9 43
2020 Evaluation 50 19 14 13 0 0 5 72 14 22
2020 Data sciences 46 29 8 14 3 0 0 75 17 35
2020 Policy 27 34 23 11 5 0 0 61 15 381
2020 Project management 24 36 20 10 10 0 0 60 20 58
2020 Other services to the public 18 48 29 5 0 0 0 66 5 17
2020 None of the above 24 41 20 10 5 1 0 65 15 114
2019 Client contact centre 25 40 22 9 4 0 0 65 13 23
2019 Federal regulators 57 20 19 0 0 4 0 80 0 25
2019 Communications or public affairs 43 32 20 5 0 0 0 74 5 98
2019 Access to information and privacy 36 34 23 4 4 0 0 70 8 27
2019 Security 40 22 29 3 3 0 3 64 7 32
2019 Legal services 38 32 20 4 5 0 0 70 10 19
2019 Administration and operations 40 34 16 5 5 0 1 74 10 191
2019 Human resources 35 35 17 8 5 0 1 70 13 281
2019 Financial management 40 28 22 7 3 0 0 68 10 164
2019 Procurement 32 23 30 8 4 0 4 57 12 26
2019 Real property 44 30 17 9 0 0 0 74 9 23
2019 Information management 40 28 16 12 4 0 0 68 16 25
2019 Information technology 35 38 19 7 1 0 0 73 8 170
2019 Internal audit 43 36 17 4 0 0 0 79 4 48
2019 Evaluation 44 22 22 11 0 0 0 67 11 18
2019 Data sciences 30 34 21 10 5 0 0 64 15 39
2019 Policy 35 35 18 7 5 0 0 71 11 350
2019 Project management 32 35 11 13 9 0 0 67 22 54
2019 Other services to the public 36 27 28 9 0 0 0 64 9 22
2019 None of the above 41 34 13 8 3 0 2 76 11 104
2018 Client contact centre 35 23 29 0 13 0 0 58 13 17
2018 Federal regulators 46 36 0 9 9 0 0 82 18 11
2018 Communications or public affairs 31 25 29 11 1 0 2 57 13 72
2018 Access to information and privacy 20 47 11 5 17 0 0 67 22 17
2018 Security 20 21 45 14 0 0 0 41 14 14
2018 Legal services 18 72 10 0 0 0 0 90 0 11
2018 Administration and operations 31 26 26 8 8 0 1 58 16 153
2018 Human resources 29 31 23 8 6 0 2 61 15 212
2018 Financial management 31 30 22 15 1 0 1 62 16 136
2018 Procurement 25 26 30 12 6 0 0 51 19 16
2018 Real property 21 34 45 0 0 0 0 55 0 18
2018 Information management 29 27 27 17 0 0 0 56 17 22
2018 Information technology 22 36 25 9 8 0 0 58 17 103
2018 Internal audit 33 29 23 14 0 0 2 63 14 36
2018 Evaluation 48 24 12 6 6 6 0 76 12 17
2018 Data sciences 34 25 26 15 0 0 0 59 15 19
2018 Policy 22 37 22 14 4 1 0 60 18 315
2018 Project management 35 11 32 16 6 0 0 46 22 47
2018 None of the above 37 26 25 8 4 0 0 63 12 91
2017 Client contact centre 25 29 23 14 10 0 0 54 24 20
2017 Federal regulators 42 28 14 7 9 0 0 70 16 14
2017 Communications or public affairs 28 38 16 13 5 0 0 66 18 72
2017 Access to information and privacy 27 16 30 11 10 0 5 45 22 18
2017 Security 45 32 13 5 5 0 0 77 9 22
2017 Legal services 34 32 17 17 0 0 0 66 17 12
2017 Administration and operations 34 33 14 10 6 1 2 69 16 191
2017 Human resources 27 26 23 12 10 0 2 54 23 211
2017 Financial management 32 34 23 8 2 0 2 67 10 161
2017 Procurement 50 20 14 6 0 0 11 78 7 14
2017 Real property 12 50 19 7 12 0 0 62 19 16
2017 Information management 27 34 23 8 8 0 0 61 17 35
2017 Information technology 35 32 21 8 3 0 1 67 11 125
2017 Internal audit 27 38 21 8 0 3 3 69 8 35
2017 Evaluation 37 31 17 8 8 0 0 68 16 12
2017 Data sciences 33 22 30 15 0 0 0 56 15 27
2017 Policy 31 34 18 12 4 0 0 65 17 284
2017 Project management 30 24 26 15 4 0 0 54 20 64
2017 None of the above 35 27 24 8 5 0 2 63 13 106

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 60 27 6 7 0 0 0 87 7 30
2020 Federal regulators 41 35 20 4 0 0 0 76 4 23
2020 Communications or public affairs 45 26 18 7 2 0 2 72 9 100
2020 Access to information and privacy 46 35 15 3 0 0 0 82 3 32
2020 Security 49 23 14 14 0 0 0 72 14 21
2020 Legal services 33 31 36 0 0 0 0 64 0 15
2020 Administration and operations 44 29 15 5 4 1 3 75 9 192
2020 Human resources 50 28 13 5 2 0 1 78 8 267
2020 Financial management 50 22 17 7 3 1 1 72 10 191
2020 Procurement 55 13 17 11 4 0 0 67 15 24
2020 Real property 34 31 25 10 0 0 0 65 10 20
2020 Information management 61 17 4 14 4 0 0 79 18 27
2020 Information technology 50 28 12 6 3 0 0 79 9 168
2020 Internal audit 45 34 17 5 0 0 0 78 5 42
2020 Evaluation 46 41 9 5 0 0 0 87 5 22
2020 Data sciences 44 37 10 3 3 3 0 84 6 34
2020 Policy 38 28 20 7 4 0 2 68 12 379
2020 Project management 46 26 15 8 3 0 2 73 12 59
2020 Other services to the public 48 23 23 6 0 0 0 70 6 17
2020 None of the above 35 35 15 9 1 2 4 74 10 113
2019 Client contact centre 73 13 9 0 0 0 4 91 0 23
2019 Federal regulators 52 12 24 0 8 4 0 67 8 25
2019 Communications or public affairs 67 20 9 2 2 0 0 87 4 97
2019 Access to information and privacy 66 15 11 8 0 0 0 81 8 27
2019 Security 49 16 16 10 6 0 3 67 16 32
2019 Legal services 48 36 10 5 0 0 0 85 5 19
2019 Administration and operations 66 16 7 6 3 0 2 84 9 191
2019 Human resources 49 22 14 7 5 0 1 72 13 279
2019 Financial management 59 20 12 4 4 0 1 79 8 163
2019 Procurement 35 23 19 12 11 0 0 58 23 26
2019 Real property 69 9 13 9 0 0 0 78 9 22
2019 Information management 64 12 12 4 4 0 4 79 8 25
2019 Information technology 56 25 6 6 7 0 0 81 13 169
2019 Internal audit 59 15 16 6 2 0 2 75 8 49
2019 Evaluation 67 17 0 17 0 0 0 83 17 18
2019 Data sciences 38 21 21 10 10 0 0 59 20 39
2019 Policy 50 23 14 6 7 0 0 73 13 349
2019 Project management 47 26 15 4 7 0 2 74 11 55
2019 Other services to the public 54 14 28 4 0 0 0 68 4 22
2019 None of the above 58 23 10 5 4 0 1 82 9 105
2018 Client contact centre 55 17 5 11 12 0 0 72 23 18
2018 Federal regulators 64 9 18 0 9 0 0 73 9 11
2018 Communications or public affairs 61 17 11 8 0 0 3 81 9 73
2018 Access to information and privacy 43 25 18 0 13 0 0 68 13 15
2018 Security 50 33 12 6 0 0 0 83 6 14
2018 Legal services 40 32 18 10 0 0 0 72 10 10
2018 Administration and operations 58 21 12 3 5 0 2 81 7 152
2018 Human resources 45 24 14 7 9 0 2 70 16 214
2018 Financial management 51 21 10 10 3 1 4 76 13 138
2018 Procurement 44 31 6 7 12 0 0 75 19 16
2018 Real property 77 11 6 6 0 0 0 88 6 17
2018 Information management 40 24 19 17 0 0 0 64 17 22
2018 Information technology 52 18 15 9 4 0 2 71 13 102
2018 Internal audit 51 22 6 8 11 0 2 75 19 37
2018 Evaluation 54 24 6 6 6 6 0 82 12 17
2018 Data sciences 43 31 10 6 10 0 0 74 16 19
2018 Policy 48 24 15 9 4 0 1 72 13 315
2018 Project management 60 14 17 0 7 0 2 76 7 47
2018 None of the above 49 24 15 4 4 0 3 76 9 91
2017 Client contact centre 56 36 0 0 9 0 0 91 9 22
2017 Federal regulators 28 28 23 7 14 0 0 56 21 14
2017 Communications or public affairs 53 25 9 8 5 0 0 78 13 73
2017 Access to information and privacy 40 21 28 0 11 0 0 62 11 18
2017 Security 68 5 9 19 0 0 0 72 19 22
2017 Legal services 42 25 24 9 0 0 0 67 9 12
2017 Administration and operations 64 19 10 3 2 0 4 86 4 193
2017 Human resources 49 23 14 7 4 1 3 74 11 211
2017 Financial management 55 23 13 4 2 1 1 80 7 162
2017 Procurement 74 14 0 12 0 0 0 88 12 14
2017 Real property 50 26 12 6 6 0 0 75 12 16
2017 Information management 46 23 15 11 3 0 3 71 14 35
2017 Information technology 54 28 8 4 4 0 2 83 8 124
2017 Internal audit 48 19 8 11 11 0 3 69 22 35
2017 Evaluation 68 9 24 0 0 0 0 76 0 12
2017 Data sciences 66 15 4 0 11 0 4 85 11 26
2017 Policy 50 24 15 7 3 0 1 74 10 283
2017 Project management 54 22 13 5 6 0 0 76 11 65
2017 None of the above 58 16 12 7 5 0 2 75 12 107

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 30 20 6 0 0 0 73 6 30
2020 Federal regulators 17 30 29 16 8 0 0 47 24 23
2020 Communications or public affairs 27 47 16 6 4 0 0 75 10 100
2020 Access to information and privacy 27 46 18 6 3 0 0 73 9 32
2020 Security 30 38 32 0 0 0 0 68 0 21
2020 Legal services 33 45 14 8 0 0 0 78 8 15
2020 Administration and operations 34 39 17 6 3 0 1 74 9 193
2020 Human resources 32 36 19 9 3 0 0 68 13 267
2020 Financial management 32 36 18 8 6 0 0 68 14 189
2020 Procurement 25 45 12 11 8 0 0 69 19 25
2020 Real property 19 36 30 10 5 0 0 55 15 20
2020 Information management 34 34 10 14 7 0 0 68 21 27
2020 Information technology 40 37 14 6 3 0 0 77 9 168
2020 Internal audit 30 35 22 9 2 0 0 66 12 42
2020 Evaluation 18 32 37 9 5 0 0 49 14 22
2020 Data sciences 22 32 31 12 3 0 0 54 15 35
2020 Policy 24 36 23 10 7 0 0 60 17 377
2020 Project management 38 29 19 9 5 0 0 67 14 59
2020 Other services to the public 35 29 31 0 5 0 0 64 5 17
2020 None of the above 19 41 23 11 5 1 0 61 16 111

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 73 13 14 0 0 0 0 86 0 30
2020 Federal regulators 79 4 4 0 8 0 4 87 9 23
2020 Communications or public affairs 82 6 4 2 0 0 6 94 2 100
2020 Access to information and privacy 64 17 13 3 0 0 3 84 3 32
2020 Security 67 14 5 5 0 0 10 89 5 21
2020 Legal services 70 14 16 0 0 0 0 84 0 15
2020 Administration and operations 66 16 5 2 2 0 9 90 5 190
2020 Human resources 70 12 6 4 2 0 5 87 7 267
2020 Financial management 68 16 7 2 1 0 6 89 3 189
2020 Procurement 74 0 0 4 4 4 13 90 10 23
2020 Real property 85 0 5 0 0 0 10 94 0 20
2020 Information management 79 0 3 0 0 4 14 96 0 27
2020 Information technology 70 16 2 1 1 0 9 95 3 170
2020 Internal audit 76 19 0 2 0 0 2 98 2 42
2020 Evaluation 72 9 10 0 0 5 5 89 0 22
2020 Data sciences 77 6 6 3 0 0 9 91 3 34
2020 Policy 73 13 3 3 2 0 6 92 5 377
2020 Project management 66 22 5 2 2 0 3 91 4 59
2020 Other services to the public 74 8 8 0 0 5 5 91 0 17
2020 None of the above 69 14 4 3 1 1 8 91 4 112
2019 Client contact centre 82 5 5 4 0 0 5 91 5 22
2019 Federal regulators 76 0 0 0 4 4 16 95 5 25
2019 Communications or public affairs 84 9 2 0 0 0 5 98 0 98
2019 Access to information and privacy 80 12 8 0 0 0 0 92 0 26
2019 Security 78 6 3 0 3 0 9 93 3 32
2019 Legal services 73 16 5 0 0 0 5 94 0 19
2019 Administration and operations 79 11 3 1 2 0 4 94 3 190
2019 Human resources 77 9 3 1 3 0 6 92 5 281
2019 Financial management 77 9 2 2 2 1 8 93 4 164
2019 Procurement 65 8 4 4 4 0 16 86 9 26
2019 Real property 83 9 0 0 0 0 8 100 0 23
2019 Information management 88 0 0 4 0 0 8 96 4 25
2019 Information technology 76 12 3 1 1 1 5 94 3 170
2019 Internal audit 81 8 0 0 2 0 8 97 3 48
2019 Evaluation 83 6 11 0 0 0 0 89 0 18
2019 Data sciences 79 8 5 0 3 0 5 92 3 39
2019 Policy 75 8 3 1 2 1 9 93 4 348
2019 Project management 76 8 11 0 0 0 5 88 0 55
2019 Other services to the public 77 10 5 4 0 5 0 91 4 22
2019 None of the above 80 10 2 1 2 0 5 95 3 104
2018 Client contact centre 66 16 0 0 7 0 11 92 8 18
2018 Federal regulators 82 9 9 0 0 0 0 91 0 11
2018 Communications or public affairs 82 8 1 1 0 0 8 97 1 73
2018 Access to information and privacy 72 6 5 0 6 0 11 87 7 17
2018 Security 86 14 0 0 0 0 0 100 0 14
2018 Legal services 58 17 9 0 0 0 17 89 0 11
2018 Administration and operations 68 16 7 1 3 0 6 89 4 154
2018 Human resources 74 12 6 1 1 0 7 92 2 213
2018 Financial management 74 12 6 1 1 1 5 90 3 138
2018 Procurement 82 6 12 0 0 0 0 88 0 16
2018 Real property 88 6 0 6 0 0 0 94 6 17
2018 Information management 60 23 0 0 8 0 9 91 9 22
2018 Information technology 66 17 9 2 1 0 5 87 3 104
2018 Internal audit 68 17 0 5 0 0 10 94 6 37
2018 Evaluation 71 12 0 0 6 6 6 93 7 16
2018 Data sciences 90 5 0 0 0 0 5 100 0 18
2018 Policy 71 13 6 2 2 0 6 89 4 316
2018 Project management 81 6 0 0 5 0 8 95 5 47
2018 None of the above 74 12 6 2 1 1 4 90 3 92

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 80 14 0 3 0 0 3 97 3 30
2020 Federal regulators 88 4 8 0 0 0 0 92 0 23
2020 Communications or public affairs 81 6 3 4 1 1 4 92 5 100
2020 Access to information and privacy 89 6 0 3 3 0 0 94 6 32
2020 Security 69 11 15 0 0 0 5 84 0 20
2020 Legal services 92 0 0 0 8 0 0 92 8 15
2020 Administration and operations 81 10 3 1 2 1 2 94 3 192
2020 Human resources 77 8 5 4 3 0 4 88 7 266
2020 Financial management 80 8 4 3 2 1 2 90 5 188
2020 Procurement 72 4 8 8 0 4 4 82 9 25
2020 Real property 86 9 5 0 0 0 0 95 0 20
2020 Information management 75 7 4 4 0 0 11 92 4 27
2020 Information technology 75 9 3 2 5 1 5 90 7 169
2020 Internal audit 85 10 2 0 0 0 2 97 0 41
2020 Evaluation 81 14 0 0 0 0 5 100 0 21
2020 Data sciences 82 9 3 3 3 0 0 91 6 34
2020 Policy 79 8 4 3 3 1 3 90 5 376
2020 Project management 78 14 2 3 0 0 3 95 4 58
2020 Other services to the public 80 8 8 0 0 5 0 92 0 17
2020 None of the above 77 9 6 3 2 2 2 89 5 111
2019 Client contact centre 60 14 17 4 0 0 4 77 5 23
2019 Federal regulators 67 17 4 0 4 4 4 91 5 24
2019 Communications or public affairs 88 5 3 3 1 0 0 93 4 97
2019 Access to information and privacy 55 23 4 11 4 0 3 81 15 27
2019 Security 84 13 0 0 0 0 3 100 0 31
2019 Legal services 79 5 11 0 0 0 4 89 0 19
2019 Administration and operations 74 12 5 4 4 0 2 87 8 191
2019 Human resources 76 9 4 4 3 2 2 89 7 281
2019 Financial management 72 10 3 3 8 1 2 86 11 164
2019 Procurement 58 4 8 4 12 8 8 73 18 26
2019 Real property 88 4 0 0 4 0 4 96 4 24
2019 Information management 76 16 4 0 0 0 4 96 0 25
2019 Information technology 72 10 5 4 6 1 1 84 11 170
2019 Internal audit 69 16 4 6 0 2 2 89 7 49
2019 Evaluation 83 6 6 6 0 0 0 89 6 18
2019 Data sciences 66 16 8 3 8 0 0 82 10 38
2019 Policy 77 8 5 3 4 0 3 87 7 349
2019 Project management 64 13 7 4 9 2 2 80 13 55
2019 Other services to the public 92 0 0 4 4 0 0 92 8 22
2019 None of the above 70 9 7 6 6 1 2 81 12 103
2018 Client contact centre 58 6 17 0 19 0 0 64 19 17
2018 Federal regulators 73 18 0 9 0 0 0 91 9 11
2018 Communications or public affairs 79 8 1 3 1 0 7 94 5 73
2018 Access to information and privacy 46 25 0 18 6 0 6 75 25 17
2018 Security 79 8 6 7 0 0 0 87 7 14
2018 Legal services 57 10 0 8 0 9 17 90 10 11
2018 Administration and operations 70 13 4 4 5 0 4 87 9 152
2018 Human resources 75 10 6 2 2 0 4 89 4 209
2018 Financial management 71 11 7 3 3 1 4 86 7 137
2018 Procurement 63 6 19 6 6 0 0 69 12 16
2018 Real property 73 10 17 0 0 0 0 83 0 18
2018 Information management 69 18 5 0 4 0 5 91 4 22
2018 Information technology 69 11 6 2 9 0 4 83 11 104
2018 Internal audit 62 17 6 0 6 0 10 88 6 37
2018 Evaluation 78 6 0 0 6 6 6 94 6 17
2018 Data sciences 90 5 0 0 0 0 5 100 0 19
2018 Policy 72 12 5 2 3 1 4 88 6 316
2018 Project management 67 15 4 4 2 3 4 89 6 47
2018 None of the above 71 15 9 1 1 1 2 88 2 91
2017 Client contact centre 83 4 8 4 0 0 0 87 4 22
2017 Federal regulators 49 7 14 0 14 0 16 67 17 14
2017 Communications or public affairs 81 10 1 1 4 0 3 93 6 73
2017 Access to information and privacy 62 10 17 5 0 0 5 77 6 18
2017 Security 86 5 0 5 5 0 0 91 9 22
2017 Legal services 58 8 9 17 0 0 8 72 18 12
2017 Administration and operations 75 12 6 2 3 0 3 89 5 193
2017 Human resources 69 10 6 6 2 0 5 84 9 211
2017 Financial management 79 9 6 3 2 0 1 89 5 163
2017 Procurement 76 12 0 12 0 0 0 88 12 14
2017 Real property 80 13 0 6 0 0 0 94 6 16
2017 Information management 77 11 0 6 3 0 3 91 9 35
2017 Information technology 74 15 5 3 2 0 1 90 5 125
2017 Internal audit 71 7 6 5 8 0 3 80 14 36
2017 Evaluation 84 8 0 0 0 0 8 100 0 12
2017 Data sciences 82 7 0 7 0 0 4 93 7 27
2017 Policy 78 8 5 5 2 0 2 88 7 285
2017 Project management 61 17 4 6 7 0 5 81 14 66
2017 None of the above 78 8 4 3 3 1 4 90 6 107

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 75 12 13 0 0 0 0 87 0 29
2020 Federal regulators 56 28 12 4 0 0 0 84 4 23
2020 Communications or public affairs 70 20 6 2 1 0 1 91 3 101
2020 Access to information and privacy 85 12 3 0 0 0 0 97 0 31
2020 Security 86 5 5 0 0 0 5 95 0 21
2020 Legal services 70 22 0 8 0 0 0 92 8 15
2020 Administration and operations 75 14 5 3 2 1 1 90 4 191
2020 Human resources 71 15 6 4 1 0 2 88 6 265
2020 Financial management 70 22 3 5 0 0 0 92 5 189
2020 Procurement 60 24 4 8 4 0 0 84 12 25
2020 Real property 85 15 0 0 0 0 0 100 0 20
2020 Information management 68 14 14 4 0 0 0 82 4 27
2020 Information technology 73 15 8 2 1 1 1 89 3 170
2020 Internal audit 81 17 2 0 0 0 0 98 0 42
2020 Evaluation 68 19 9 0 0 0 5 91 0 22
2020 Data sciences 71 18 8 3 0 0 0 89 3 35
2020 Policy 69 20 5 2 0 0 3 92 3 373
2020 Project management 75 13 7 0 2 2 2 91 2 59
2020 Other services to the public 62 18 8 8 5 0 0 80 13 17
2020 None of the above 62 25 8 2 1 1 2 89 3 111
2019 Client contact centre 65 22 8 5 0 0 0 87 5 23
2019 Federal regulators 75 8 8 0 4 4 0 87 4 24
2019 Communications or public affairs 63 25 10 0 2 0 0 88 2 96
2019 Access to information and privacy 47 23 15 8 4 0 4 72 12 26
2019 Security 67 26 3 0 0 0 3 96 0 31
2019 Legal services 73 16 11 0 0 0 0 89 0 19
2019 Administration and operations 67 20 8 2 1 1 2 89 2 191
2019 Human resources 69 19 6 2 2 0 2 90 4 280
2019 Financial management 61 21 10 4 2 1 2 83 6 164
2019 Procurement 46 27 8 8 8 4 0 76 16 26
2019 Real property 74 22 0 4 0 0 0 96 4 24
2019 Information management 56 28 16 0 0 0 0 84 0 25
2019 Information technology 58 27 8 3 3 0 1 86 6 170
2019 Internal audit 69 21 8 0 0 0 2 92 0 49
2019 Evaluation 70 24 6 0 0 0 0 94 0 17
2019 Data sciences 59 26 8 5 3 0 0 85 8 39
2019 Policy 62 27 7 2 2 0 1 90 4 347
2019 Project management 58 24 7 4 5 0 2 83 9 55
2019 Other services to the public 60 27 9 0 4 0 0 87 4 22
2019 None of the above 59 23 13 2 1 1 1 84 3 103
2018 Client contact centre 47 22 5 10 15 0 0 69 26 19
2018 Federal regulators 75 8 8 8 0 0 0 84 8 12
2018 Communications or public affairs 54 34 8 0 1 0 3 90 1 73
2018 Access to information and privacy 60 19 16 0 5 0 0 79 5 17
2018 Security 84 16 0 0 0 0 0 100 0 15
2018 Legal services 26 20 10 27 0 0 17 55 33 11
2018 Administration and operations 58 22 13 2 3 0 1 81 5 151
2018 Human resources 64 18 5 7 1 0 4 86 8 215
2018 Financial management 47 31 11 3 4 1 2 81 8 140
2018 Procurement 53 14 26 0 6 0 0 67 6 15
2018 Real property 49 28 11 6 5 0 0 77 11 18
2018 Information management 50 24 22 4 0 0 0 74 4 22
2018 Information technology 52 29 10 3 4 0 1 82 8 103
2018 Internal audit 49 21 16 3 6 0 6 74 9 37
2018 Evaluation 58 30 6 0 6 0 0 88 6 16
2018 Data sciences 79 10 11 0 0 0 0 89 0 19
2018 Policy 66 24 7 2 1 0 0 90 2 317
2018 Project management 59 30 7 4 0 0 0 89 4 46
2018 None of the above 64 20 10 2 2 0 1 85 4 90
2017 Client contact centre 57 30 4 9 0 0 0 87 9 22
2017 Federal regulators 42 28 14 0 7 0 9 77 8 14
2017 Communications or public affairs 59 22 11 4 3 0 1 82 7 73
2017 Access to information and privacy 56 22 16 5 0 0 0 78 5 18
2017 Security 68 19 9 0 5 0 0 86 5 22
2017 Legal services 49 17 17 9 8 0 0 66 17 12
2017 Administration and operations 69 18 7 3 2 0 2 89 4 193
2017 Human resources 56 23 6 6 4 1 4 83 10 211
2017 Financial management 63 27 5 3 1 1 1 91 4 163
2017 Procurement 75 25 0 0 0 0 0 100 0 14
2017 Real property 58 42 0 0 0 0 0 100 0 16
2017 Information management 42 44 6 5 3 0 0 85 9 34
2017 Information technology 66 23 6 2 2 0 2 90 4 125
2017 Internal audit 59 16 7 3 14 0 0 76 17 35
2017 Evaluation 54 46 0 0 0 0 0 100 0 12
2017 Data sciences 60 29 8 3 0 0 0 89 3 27
2017 Policy 68 21 5 3 1 0 2 91 4 284
2017 Project management 44 35 12 4 3 0 2 80 8 65
2017 None of the above 62 28 6 0 1 1 2 93 1 107

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 70 18 6 3 3 0 0 87 6 30
2020 Federal regulators 55 28 8 4 4 0 0 83 8 23
2020 Communications or public affairs 75 14 6 2 3 0 1 89 5 101
2020 Access to information and privacy 78 9 6 3 5 0 0 86 8 32
2020 Security 66 15 9 0 9 0 0 81 9 21
2020 Legal services 92 0 0 0 8 0 0 92 8 15
2020 Administration and operations 73 17 4 2 3 1 1 92 5 192
2020 Human resources 65 15 8 6 3 0 2 82 10 267
2020 Financial management 72 18 4 4 2 0 0 90 6 189
2020 Procurement 63 16 4 12 0 0 4 83 13 25
2020 Real property 95 5 0 0 0 0 0 100 0 20
2020 Information management 77 12 7 4 0 0 0 89 4 27
2020 Information technology 71 17 3 2 5 1 1 90 7 167
2020 Internal audit 78 12 7 0 0 0 2 93 0 42
2020 Evaluation 64 18 14 0 0 0 5 86 0 22
2020 Data sciences 56 15 17 8 0 0 4 73 9 35
2020 Policy 64 16 9 5 4 0 2 81 10 378
2020 Project management 61 20 10 3 5 0 0 82 8 59
2020 Other services to the public 68 12 15 0 5 0 0 80 5 17
2020 None of the above 64 17 8 3 3 1 3 84 7 113
2019 Client contact centre 57 22 9 9 4 0 0 78 13 23
2019 Federal regulators 67 12 0 17 0 4 0 82 18 24
2019 Communications or public affairs 68 20 9 1 2 0 0 88 3 95
2019 Access to information and privacy 56 18 19 4 0 0 3 77 4 27
2019 Security 65 19 10 3 0 0 3 86 3 31
2019 Legal services 79 5 16 0 0 0 0 84 0 19
2019 Administration and operations 66 17 5 5 5 1 1 85 10 191
2019 Human resources 61 18 7 5 7 0 2 81 13 277
2019 Financial management 62 18 7 5 7 1 1 81 12 161
2019 Procurement 58 8 23 8 4 0 0 65 12 26
2019 Real property 76 17 4 0 4 0 0 92 4 24
2019 Information management 55 21 20 4 0 0 0 76 4 24
2019 Information technology 55 20 7 8 9 0 0 75 18 171
2019 Internal audit 84 8 6 0 0 0 2 94 0 49
2019 Evaluation 52 24 12 6 6 0 0 76 12 17
2019 Data sciences 59 10 16 5 10 0 0 69 15 39
2019 Policy 59 19 10 6 5 0 0 78 12 348
2019 Project management 53 24 11 4 9 0 0 77 12 55
2019 Other services to the public 69 23 4 0 4 0 0 92 4 22
2019 None of the above 55 21 8 8 7 0 1 78 14 103
2018 Client contact centre 63 15 5 5 12 0 0 78 17 19
2018 Federal regulators 67 8 16 8 0 0 0 75 8 12
2018 Communications or public affairs 68 9 12 6 1 0 3 80 8 74
2018 Access to information and privacy 25 23 20 20 12 0 0 48 32 16
2018 Security 76 13 5 6 0 0 0 89 6 15
2018 Legal services 74 18 0 0 0 0 8 100 0 11
2018 Administration and operations 58 18 12 6 5 0 2 77 11 151
2018 Human resources 56 19 12 3 5 1 4 79 8 213
2018 Financial management 49 25 12 5 6 1 2 77 11 138
2018 Procurement 40 13 27 7 13 0 0 53 20 15
2018 Real property 37 34 12 6 10 0 0 71 17 18
2018 Information management 56 18 9 9 9 0 0 73 17 22
2018 Information technology 51 21 14 3 11 0 1 72 14 102
2018 Internal audit 59 19 5 3 6 0 8 85 9 36
2018 Evaluation 64 18 6 12 0 0 0 82 12 16
2018 Data sciences 64 15 10 11 0 0 0 79 11 19
2018 Policy 58 19 11 7 4 0 0 78 11 314
2018 Project management 50 23 15 6 6 0 0 73 13 45
2018 None of the above 58 23 14 2 2 0 1 82 4 90
2017 Client contact centre 59 19 14 9 0 0 0 77 9 21
2017 Federal regulators 35 20 7 0 21 0 16 66 25 14
2017 Communications or public affairs 69 8 17 3 3 0 0 77 6 72
2017 Access to information and privacy 31 36 11 22 0 0 0 67 22 18
2017 Security 73 18 0 0 9 0 0 91 9 22
2017 Legal services 50 16 17 17 0 0 0 67 17 12
2017 Administration and operations 64 20 6 5 4 0 2 85 9 192
2017 Human resources 54 18 11 8 4 1 4 76 12 211
2017 Financial management 58 24 7 5 5 0 1 82 10 163
2017 Procurement 50 27 6 17 0 0 0 77 17 14
2017 Real property 50 26 24 0 0 0 0 76 0 16
2017 Information management 56 23 9 3 9 0 0 79 12 34
2017 Information technology 60 26 6 3 3 0 1 87 6 122
2017 Internal audit 64 8 17 0 11 0 0 72 11 36
2017 Evaluation 92 8 0 0 0 0 0 100 0 12
2017 Data sciences 58 11 15 16 0 0 0 69 16 26
2017 Policy 58 19 11 6 5 0 1 78 11 284
2017 Project management 49 20 9 10 10 0 2 70 21 66
2017 None of the above 61 23 7 1 5 0 2 86 7 107

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 67 6 6 0 0 0 20 92 0 30
2020 Federal regulators 46 12 12 0 4 0 27 79 5 23
2020 Communications or public affairs 61 13 1 2 2 0 21 94 5 101
2020 Access to information and privacy 72 11 3 0 0 0 14 96 0 32
2020 Security 73 13 0 0 0 0 14 100 0 21
2020 Legal services 72 20 0 0 0 0 8 100 0 15
2020 Administration and operations 61 9 3 1 0 0 27 95 1 193
2020 Human resources 60 11 4 2 1 0 23 91 4 266
2020 Financial management 66 9 6 2 1 0 15 89 3 190
2020 Procurement 49 13 0 4 0 0 34 94 6 24
2020 Real property 75 10 0 0 0 0 15 100 0 20
2020 Information management 72 14 0 4 0 0 11 96 4 27
2020 Information technology 68 15 5 1 0 0 11 93 1 170
2020 Internal audit 69 11 2 8 0 0 9 89 8 42
2020 Evaluation 74 4 4 0 0 0 18 95 0 22
2020 Data sciences 59 6 6 0 0 0 30 92 0 35
2020 Policy 61 10 3 1 1 0 24 94 3 377
2020 Project management 76 10 2 2 2 0 8 94 4 59
2020 Other services to the public 45 23 8 0 0 0 25 90 0 17
2020 None of the above 59 14 2 3 0 1 22 95 3 113
2019 Client contact centre 74 9 4 0 0 0 13 95 0 23
2019 Federal regulators 63 0 0 0 0 4 33 100 0 24
2019 Communications or public affairs 58 9 7 1 1 0 23 88 3 98
2019 Access to information and privacy 48 19 4 7 0 0 21 85 9 27
2019 Security 77 7 3 0 0 0 13 96 0 31
2019 Legal services 78 0 0 0 0 0 22 100 0 18
2019 Administration and operations 62 10 2 3 0 0 24 94 4 189
2019 Human resources 60 11 3 1 1 0 23 93 3 280
2019 Financial management 61 13 7 2 3 1 14 87 5 163
2019 Procurement 58 4 8 8 0 0 23 80 10 26
2019 Real property 62 18 4 0 0 0 16 95 0 24
2019 Information management 68 8 4 0 0 0 20 95 0 25
2019 Information technology 64 13 3 1 1 0 18 94 2 170
2019 Internal audit 71 9 4 2 0 0 14 93 2 49
2019 Evaluation 49 28 0 0 0 0 23 100 0 18
2019 Data sciences 58 3 5 5 3 0 26 82 11 39
2019 Policy 55 11 3 2 1 0 28 92 4 346
2019 Project management 66 4 2 2 0 0 27 95 2 55
2019 Other services to the public 68 13 0 0 0 0 19 100 0 22
2019 None of the above 61 14 4 3 0 0 18 92 3 103
2018 Client contact centre 40 11 5 0 0 0 44 90 0 18
2018 Federal regulators 47 0 9 0 0 0 45 84 0 11
2018 Communications or public affairs 50 17 6 4 0 0 22 87 6 71
2018 Access to information and privacy 57 0 13 0 0 0 30 82 0 16
2018 Security 71 8 0 0 0 0 21 100 0 15
2018 Legal services 39 8 0 11 0 0 42 81 19 11
2018 Administration and operations 60 9 5 0 1 0 25 93 1 146
2018 Human resources 50 11 5 3 1 0 30 88 5 211
2018 Financial management 55 17 4 2 1 1 20 91 4 139
2018 Procurement 53 0 6 0 7 0 33 80 10 15
2018 Real property 66 6 12 0 0 0 16 86 0 18
2018 Information management 54 9 9 0 0 0 27 87 0 22
2018 Information technology 53 12 6 5 0 1 23 86 7 101
2018 Internal audit 52 14 3 0 3 0 28 92 4 35
2018 Evaluation 46 12 6 0 0 0 36 90 0 16
2018 Data sciences 52 10 5 0 0 0 32 92 0 19
2018 Policy 48 11 5 3 0 0 32 87 4 313
2018 Project management 57 13 2 0 0 0 27 97 0 46
2018 None of the above 53 11 4 0 1 0 31 93 1 89
2017 Client contact centre 60 9 4 8 0 0 18 84 10 22
2017 Federal regulators 49 7 0 0 0 0 45 100 0 14
2017 Communications or public affairs 55 15 3 1 3 0 23 91 5 73
2017 Access to information and privacy 48 11 16 0 0 0 25 79 0 18
2017 Security 55 13 0 5 0 0 28 94 6 22
2017 Legal services 73 0 0 0 0 0 27 100 0 11
2017 Administration and operations 60 13 2 4 1 0 21 92 6 193
2017 Human resources 50 9 6 3 1 1 30 86 6 211
2017 Financial management 60 14 7 3 0 0 16 88 4 162
2017 Procurement 62 0 6 0 0 0 32 91 0 14
2017 Real property 69 19 0 0 0 0 12 100 0 16
2017 Information management 57 17 6 3 0 0 17 90 3 35
2017 Information technology 68 12 4 1 0 0 15 94 1 124
2017 Internal audit 51 13 8 0 3 0 26 85 4 35
2017 Evaluation 69 8 0 7 0 0 16 91 9 12
2017 Data sciences 60 4 8 4 0 0 25 84 5 25
2017 Policy 58 7 4 1 1 0 29 92 3 283
2017 Project management 53 10 9 2 5 0 22 81 8 65
2017 None of the above 56 18 5 0 1 0 20 92 1 106

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 68 23 9 0 0 0 0 91 0 31
2020 Federal regulators 67 12 8 4 8 0 0 79 12 23
2020 Communications or public affairs 75 16 5 2 1 0 1 92 3 103
2020 Access to information and privacy 83 6 11 0 0 0 0 89 0 32
2020 Security 82 14 0 0 0 0 5 100 0 21
2020 Legal services 89 6 0 0 0 0 6 100 0 15
2020 Administration and operations 80 13 4 0 0 0 4 96 0 193
2020 Human resources 75 15 6 2 0 0 3 92 2 270
2020 Financial management 71 18 9 0 0 0 2 91 0 193
2020 Procurement 68 24 8 0 0 0 0 92 0 25
2020 Real property 53 32 10 5 0 0 0 84 5 19
2020 Information management 75 10 4 7 0 0 4 89 7 27
2020 Information technology 79 12 4 1 2 0 3 93 3 172
2020 Internal audit 79 12 7 0 0 0 2 93 0 43
2020 Evaluation 81 0 14 0 0 0 5 85 0 22
2020 Data sciences 82 8 3 3 0 0 4 94 3 35
2020 Policy 72 15 6 2 1 0 4 91 3 382
2020 Project management 66 18 12 2 2 0 0 85 3 59
2020 Other services to the public 65 13 17 0 5 0 0 77 5 17
2020 None of the above 65 17 11 3 0 1 3 86 3 114
2019 Client contact centre 74 4 13 0 0 0 9 85 0 23
2019 Federal regulators 55 24 4 4 0 4 8 91 5 24
2019 Communications or public affairs 66 18 7 3 1 0 4 88 4 95
2019 Access to information and privacy 58 38 0 4 0 0 0 96 4 27
2019 Security 79 10 4 4 0 0 3 93 4 30
2019 Legal services 75 15 10 0 0 0 0 90 0 19
2019 Administration and operations 76 13 3 1 1 1 6 95 1 189
2019 Human resources 74 13 4 1 1 0 6 93 3 278
2019 Financial management 75 18 4 1 1 1 1 95 1 163
2019 Procurement 58 23 12 8 0 0 0 81 8 26
2019 Real property 75 17 0 9 0 0 0 91 9 24
2019 Information management 68 8 12 0 0 0 12 86 0 25
2019 Information technology 79 12 4 1 1 0 4 95 1 170
2019 Internal audit 71 19 6 2 0 0 2 92 2 49
2019 Evaluation 61 28 6 0 0 0 6 94 0 18
2019 Data sciences 77 16 3 0 3 0 3 95 3 39
2019 Policy 64 22 7 1 2 0 4 90 3 348
2019 Project management 73 16 5 2 2 0 2 91 4 55
2019 Other services to the public 68 27 0 0 0 0 5 100 0 22
2019 None of the above 69 18 8 3 0 0 3 89 3 103
2018 Client contact centre 69 10 5 12 0 0 5 83 12 19
2018 Federal regulators 50 25 25 0 0 0 0 75 0 12
2018 Communications or public affairs 64 20 7 0 1 0 8 91 2 73
2018 Access to information and privacy 50 29 22 0 0 0 0 78 0 17
2018 Security 66 16 10 0 0 0 8 89 0 15
2018 Legal services 57 26 0 10 0 0 8 89 11 11
2018 Administration and operations 75 11 5 1 1 0 6 92 2 147
2018 Human resources 75 13 5 2 0 0 4 92 3 213
2018 Financial management 59 22 9 2 1 1 7 87 3 138
2018 Procurement 54 13 13 13 0 0 6 72 14 15
2018 Real property 83 11 6 0 0 0 0 94 0 18
2018 Information management 68 15 0 5 4 0 8 91 9 22
2018 Information technology 55 27 10 3 2 0 4 85 5 103
2018 Internal audit 55 22 9 0 2 0 13 87 3 37
2018 Evaluation 70 12 0 6 0 0 12 93 7 16
2018 Data sciences 75 20 5 0 0 0 0 95 0 19
2018 Policy 58 23 11 3 0 0 5 85 3 318
2018 Project management 62 16 11 2 2 0 7 84 5 46
2018 None of the above 73 10 7 2 0 0 8 91 2 90
2017 Client contact centre 52 22 17 8 0 0 0 74 8 22
2017 Federal regulators 28 20 21 0 7 0 23 63 9 14
2017 Communications or public affairs 67 20 9 1 0 0 3 89 1 72
2017 Access to information and privacy 62 27 11 0 0 0 0 89 0 18
2017 Security 77 18 0 0 0 0 5 100 0 22
2017 Legal services 83 0 0 0 0 0 17 100 0 12
2017 Administration and operations 78 12 3 0 0 0 7 97 0 192
2017 Human resources 59 20 8 1 2 1 10 88 3 210
2017 Financial management 71 16 7 1 0 1 5 92 1 162
2017 Procurement 82 12 0 0 0 0 6 100 0 14
2017 Real property 69 25 6 0 0 0 0 94 0 16
2017 Information management 65 20 6 6 0 0 3 88 6 34
2017 Information technology 76 14 6 1 0 0 3 93 1 123
2017 Internal audit 69 10 10 3 3 0 6 83 6 35
2017 Evaluation 69 31 0 0 0 0 0 100 0 12
2017 Data sciences 73 15 4 4 0 0 4 92 4 26
2017 Policy 72 16 4 1 1 0 5 93 2 284
2017 Project management 61 18 10 1 3 2 5 85 5 65
2017 None of the above 70 17 4 2 2 0 6 92 4 107

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 65 20 13 3 0 0 0 84 3 31
2020 Federal regulators 84 4 12 0 0 0 0 88 0 23
2020 Communications or public affairs 72 12 10 4 2 0 0 84 6 101
2020 Access to information and privacy 65 24 6 0 6 0 0 89 6 32
2020 Security 61 20 9 5 0 0 5 85 5 21
2020 Legal services 62 0 0 16 16 0 6 66 34 15
2020 Administration and operations 72 14 5 4 2 0 3 88 6 193
2020 Human resources 71 13 8 3 3 0 3 86 6 268
2020 Financial management 75 12 7 2 3 1 1 88 5 193
2020 Procurement 80 4 4 4 4 4 0 88 8 25
2020 Real property 86 4 10 0 0 0 0 90 0 20
2020 Information management 71 11 4 11 0 0 4 85 11 27
2020 Information technology 64 16 11 3 5 1 1 81 8 172
2020 Internal audit 86 9 2 2 0 0 0 96 2 43
2020 Evaluation 81 14 0 0 5 0 0 95 5 22
2020 Data sciences 73 6 12 7 3 0 0 79 10 35
2020 Policy 72 12 7 2 3 0 3 87 5 383
2020 Project management 62 15 16 0 7 0 0 77 7 59
2020 Other services to the public 56 19 6 5 5 8 0 81 12 17
2020 None of the above 68 16 8 2 3 1 2 86 5 114
2019 Client contact centre 87 4 0 4 0 0 4 95 5 23
2019 Federal regulators 75 8 4 0 8 0 4 87 9 24
2019 Communications or public affairs 78 9 5 5 0 1 2 90 5 98
2019 Access to information and privacy 78 4 7 4 7 0 0 82 11 27
2019 Security 90 7 0 0 0 0 3 100 0 31
2019 Legal services 57 21 5 0 5 5 5 88 6 19
2019 Administration and operations 75 10 5 1 5 1 3 89 6 191
2019 Human resources 74 10 6 4 4 0 4 86 7 280
2019 Financial management 78 11 3 2 4 1 2 91 6 164
2019 Procurement 62 15 4 12 8 0 0 77 19 26
2019 Real property 92 8 0 0 0 0 0 100 0 24
2019 Information management 69 20 0 0 8 0 4 92 8 25
2019 Information technology 77 10 4 2 3 1 2 90 5 171
2019 Internal audit 85 6 4 0 2 0 2 94 2 48
2019 Evaluation 71 12 12 0 6 0 0 83 6 18
2019 Data sciences 72 8 8 3 8 3 0 82 10 39
2019 Policy 79 9 5 1 3 0 3 91 4 349
2019 Project management 77 12 6 2 2 0 2 91 3 55
2019 Other services to the public 63 23 5 5 4 0 0 85 10 22
2019 None of the above 79 10 3 4 2 0 2 91 6 102
2018 Client contact centre 63 21 5 7 0 5 0 88 7 19
2018 Federal regulators 83 9 8 0 0 0 0 92 0 12
2018 Communications or public affairs 86 1 3 2 2 0 5 93 4 74
2018 Access to information and privacy 67 5 11 0 11 0 6 76 12 17
2018 Security 53 23 12 7 5 0 0 77 12 15
2018 Legal services 66 27 0 0 0 8 0 100 0 11
2018 Administration and operations 68 11 9 4 4 0 5 83 8 149
2018 Human resources 72 11 5 2 5 0 5 88 7 214
2018 Financial management 74 11 5 2 2 1 6 90 5 140
2018 Procurement 80 0 6 0 7 0 6 86 7 15
2018 Real property 72 6 5 17 0 0 0 78 17 18
2018 Information management 56 18 5 5 8 5 5 81 14 22
2018 Information technology 60 25 6 5 2 0 2 87 7 103
2018 Internal audit 85 11 0 0 0 2 2 100 0 37
2018 Evaluation 81 6 7 0 0 0 6 92 0 16
2018 Data sciences 89 0 11 0 0 0 0 89 0 19
2018 Policy 79 10 5 1 2 0 3 92 2 318
2018 Project management 67 22 0 4 4 0 2 91 9 46
2018 None of the above 74 14 3 3 1 0 5 93 4 90
2017 Client contact centre 62 4 9 20 5 0 0 66 25 22
2017 Federal regulators 56 7 0 0 0 0 37 100 0 14
2017 Communications or public affairs 79 5 10 1 3 0 3 86 4 73
2017 Access to information and privacy 78 0 22 0 0 0 0 78 0 18
2017 Security 68 18 5 5 0 0 5 90 5 22
2017 Legal services 50 25 8 9 0 0 9 82 9 12
2017 Administration and operations 70 12 5 5 4 0 4 85 9 193
2017 Human resources 67 14 4 3 3 0 8 88 7 211
2017 Financial management 75 15 4 2 1 1 2 92 3 162
2017 Procurement 76 14 11 0 0 0 0 89 0 14
2017 Real property 87 0 0 6 0 0 7 94 6 16
2017 Information management 63 17 9 3 9 0 0 80 12 35
2017 Information technology 71 15 7 2 4 0 1 87 6 124
2017 Internal audit 82 3 13 0 0 0 3 87 0 35
2017 Evaluation 70 30 0 0 0 0 0 100 0 12
2017 Data sciences 88 8 0 4 0 0 0 96 4 26
2017 Policy 75 12 4 1 3 0 5 91 4 285
2017 Project management 58 12 6 5 15 0 5 73 20 65
2017 None of the above 78 12 1 1 1 0 7 97 2 108

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 27 19 6 3 0 0 72 9 31
2020 Federal regulators 62 21 8 4 4 0 0 83 9 22
2020 Communications or public affairs 48 20 18 12 2 0 0 69 13 103
2020 Access to information and privacy 53 14 30 3 0 0 0 67 3 32
2020 Security 54 22 19 0 0 0 5 80 0 21
2020 Legal services 51 20 22 8 0 0 0 70 8 15
2020 Administration and operations 45 31 16 4 3 0 2 77 7 193
2020 Human resources 49 28 14 4 3 0 2 78 7 269
2020 Financial management 50 31 9 6 2 0 1 82 9 193
2020 Procurement 60 16 12 8 4 0 0 76 12 25
2020 Real property 50 20 30 0 0 0 0 70 0 20
2020 Information management 55 11 23 11 0 0 0 66 11 27
2020 Information technology 51 31 9 3 4 1 1 84 7 172
2020 Internal audit 41 33 14 12 0 0 0 74 12 43
2020 Evaluation 50 37 13 0 0 0 0 87 0 22
2020 Data sciences 46 31 20 0 0 3 0 79 0 35
2020 Policy 44 27 18 6 2 0 2 73 9 380
2020 Project management 55 24 8 7 5 0 0 79 13 59
2020 Other services to the public 51 30 13 6 0 0 0 81 6 17
2020 None of the above 35 34 22 3 3 1 2 71 6 114
2019 Client contact centre 52 27 9 0 9 0 4 82 9 23
2019 Federal regulators 34 45 4 0 12 0 4 83 13 24
2019 Communications or public affairs 57 22 12 7 1 0 0 79 8 98
2019 Access to information and privacy 71 18 4 7 0 0 0 89 7 27
2019 Security 77 10 10 0 0 0 3 89 0 30
2019 Legal services 47 37 11 0 0 0 5 89 0 19
2019 Administration and operations 55 27 12 3 2 0 2 83 5 189
2019 Human resources 52 30 11 4 1 0 1 83 5 278
2019 Financial management 57 28 8 4 2 0 1 85 7 164
2019 Procurement 50 23 11 8 4 4 0 76 12 26
2019 Real property 54 34 12 0 0 0 0 88 0 24
2019 Information management 52 28 8 4 4 0 4 84 8 25
2019 Information technology 59 24 12 2 2 0 1 83 4 170
2019 Internal audit 66 22 8 0 2 0 2 89 2 49
2019 Evaluation 39 33 17 0 11 0 0 72 11 18
2019 Data sciences 59 25 8 5 0 3 0 87 5 39
2019 Policy 55 29 9 2 3 0 2 86 5 347
2019 Project management 45 31 17 4 2 0 2 77 6 54
2019 Other services to the public 68 9 14 0 0 0 8 85 0 22
2019 None of the above 66 22 4 7 1 0 1 89 8 103
2018 Client contact centre 52 10 16 16 5 0 0 63 21 19
2018 Federal regulators 51 33 0 16 0 0 0 84 16 12
2018 Communications or public affairs 36 36 19 3 6 0 1 73 9 74
2018 Access to information and privacy 55 23 6 11 6 0 0 77 17 17
2018 Security 67 11 22 0 0 0 0 78 0 15
2018 Legal services 47 35 10 0 0 8 0 89 0 11
2018 Administration and operations 52 27 11 5 2 0 3 82 8 152
2018 Human resources 50 24 17 5 2 0 2 75 7 215
2018 Financial management 50 24 13 6 4 0 4 77 10 140
2018 Procurement 41 33 26 0 0 0 0 74 0 15
2018 Real property 71 17 11 0 0 0 0 89 0 18
2018 Information management 31 43 14 4 4 0 5 77 8 22
2018 Information technology 46 29 21 3 1 0 1 75 4 103
2018 Internal audit 54 21 11 9 0 0 5 80 9 37
2018 Evaluation 51 32 18 0 0 0 0 82 0 16
2018 Data sciences 69 20 11 0 0 0 0 89 0 19
2018 Policy 52 25 16 5 1 0 1 78 7 316
2018 Project management 45 34 16 2 2 0 0 79 4 45
2018 None of the above 55 18 16 3 4 0 3 76 7 90
2017 Client contact centre 48 18 22 12 0 0 0 66 12 22
2017 Federal regulators 21 28 7 14 7 0 23 64 27 14
2017 Communications or public affairs 50 25 15 6 4 0 0 75 10 73
2017 Access to information and privacy 43 30 16 11 0 0 0 73 11 18
2017 Security 86 5 10 0 0 0 0 90 0 22
2017 Legal services 67 8 0 8 8 0 9 82 18 12
2017 Administration and operations 50 30 14 4 2 0 1 81 5 193
2017 Human resources 47 24 15 6 2 0 5 75 9 210
2017 Financial management 57 25 13 2 1 1 1 83 3 163
2017 Procurement 64 19 16 0 0 0 0 84 0 13
2017 Real property 49 32 6 13 0 0 0 81 13 15
2017 Information management 45 38 9 6 3 0 0 83 8 35
2017 Information technology 50 31 11 5 2 0 2 82 7 124
2017 Internal audit 50 24 18 0 3 0 5 78 3 35
2017 Evaluation 53 16 16 7 8 0 0 69 15 12
2017 Data sciences 69 23 4 4 0 0 0 92 4 26
2017 Policy 57 26 9 4 2 0 2 85 6 284
2017 Project management 44 28 16 5 3 0 5 76 8 65
2017 None of the above 63 20 10 1 1 0 5 87 2 107

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 38 19 3 4 0 0 74 7 31
2020 Federal regulators 18 32 33 8 8 0 0 51 16 23
2020 Communications or public affairs 29 35 28 5 2 0 1 65 7 103
2020 Access to information and privacy 18 52 18 12 0 0 0 70 12 32
2020 Security 20 47 24 5 5 0 0 67 10 21
2020 Legal services 25 39 20 16 0 0 0 64 16 15
2020 Administration and operations 32 41 19 6 1 0 1 74 7 194
2020 Human resources 33 38 21 6 3 0 0 70 9 271
2020 Financial management 30 41 18 7 4 0 0 71 11 193
2020 Procurement 42 39 15 4 0 0 0 81 4 25
2020 Real property 25 20 49 5 0 0 0 45 5 20
2020 Information management 36 38 11 11 0 4 0 77 12 26
2020 Information technology 37 38 15 5 5 0 0 75 10 172
2020 Internal audit 19 48 22 7 5 0 0 66 12 42
2020 Evaluation 37 49 14 0 0 0 0 86 0 22
2020 Data sciences 12 61 17 6 0 3 0 76 6 35
2020 Policy 21 40 26 10 3 1 0 62 12 384
2020 Project management 18 51 22 5 2 0 2 70 7 59
2020 Other services to the public 31 34 24 5 5 0 0 66 10 17
2020 None of the above 31 38 22 6 2 1 0 69 8 114

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 43 39 6 3 0 0 52 9 31
2020 Federal regulators 8 29 34 17 12 0 0 37 29 23
2020 Communications or public affairs 10 28 41 17 4 0 0 38 21 103
2020 Access to information and privacy 10 38 37 12 3 0 0 48 15 31
2020 Security 0 26 46 18 10 0 0 26 28 21
2020 Legal services 6 47 47 0 0 0 0 53 0 15
2020 Administration and operations 16 34 33 11 5 0 1 50 16 193
2020 Human resources 12 29 35 17 7 0 0 41 24 271
2020 Financial management 15 31 34 17 2 0 0 46 20 191
2020 Procurement 20 48 24 8 0 0 0 68 8 25
2020 Real property 19 30 40 10 0 0 0 50 10 20
2020 Information management 15 29 40 12 4 0 0 45 15 27
2020 Information technology 12 40 29 12 7 0 0 52 19 173
2020 Internal audit 7 26 55 10 2 0 0 33 12 43
2020 Evaluation 13 41 32 9 5 0 0 55 13 22
2020 Data sciences 12 34 32 22 0 0 0 46 22 35
2020 Policy 8 28 40 17 8 0 0 36 25 384
2020 Project management 5 36 38 14 7 0 0 41 21 59
2020 Other services to the public 5 25 40 24 5 0 0 30 30 17
2020 None of the above 9 33 35 17 6 1 0 42 23 114
2019 Client contact centre 8 39 48 4 0 0 0 48 4 23
2019 Federal regulators 8 41 31 16 4 0 0 49 20 25
2019 Communications or public affairs 14 42 31 11 1 0 0 56 12 97
2019 Access to information and privacy 32 38 26 4 0 0 0 70 4 27
2019 Security 25 19 41 10 3 0 3 45 13 32
2019 Legal services 27 27 31 11 4 0 0 54 15 19
2019 Administration and operations 19 39 27 11 3 0 0 59 14 191
2019 Human resources 16 26 33 17 8 0 0 42 25 281
2019 Financial management 14 36 36 12 3 0 0 50 14 164
2019 Procurement 8 27 41 12 12 0 0 36 24 25
2019 Real property 9 46 38 8 0 0 0 54 8 24
2019 Information management 12 32 36 16 4 0 0 44 20 25
2019 Information technology 19 31 29 13 7 0 0 51 21 171
2019 Internal audit 12 36 39 10 2 0 0 48 12 49
2019 Evaluation 17 44 33 6 0 0 0 61 6 18
2019 Data sciences 10 31 52 5 3 0 0 41 8 39
2019 Policy 11 31 43 11 3 0 0 42 15 351
2019 Project management 7 31 40 14 9 0 0 38 22 55
2019 Other services to the public 22 42 22 13 0 0 0 64 13 22
2019 None of the above 13 27 39 16 5 0 0 40 21 105
2018 Client contact centre 22 25 31 5 17 0 0 47 22 19
2018 Federal regulators 8 50 26 8 8 0 0 58 16 12
2018 Communications or public affairs 6 37 41 14 3 0 0 42 17 74
2018 Access to information and privacy 7 26 34 27 6 0 0 32 33 17
2018 Security 13 28 45 14 0 0 0 42 14 15
2018 Legal services 11 45 26 19 0 0 0 55 19 11
2018 Administration and operations 10 37 34 14 5 0 0 47 18 152
2018 Human resources 12 27 41 15 6 0 0 38 20 217
2018 Financial management 12 31 39 16 2 0 0 43 18 142
2018 Procurement 6 13 56 19 6 0 0 19 25 16
2018 Real property 0 33 37 30 0 0 0 33 30 17
2018 Information management 25 29 38 9 0 0 0 54 9 22
2018 Information technology 10 31 32 18 8 0 1 42 26 103
2018 Internal audit 10 35 38 16 0 0 0 46 16 37
2018 Evaluation 24 48 23 6 0 0 0 71 6 17
2018 Data sciences 29 35 31 0 5 0 0 64 5 19
2018 Policy 7 31 41 16 4 0 0 39 20 318
2018 Project management 12 23 41 19 4 0 0 35 23 47
2018 None of the above 9 23 47 14 7 0 0 32 21 92
2017 Client contact centre 4 29 44 17 5 0 0 34 22 22
2017 Federal regulators 21 7 49 9 14 0 0 28 23 14
2017 Communications or public affairs 10 38 32 14 5 0 0 48 19 73
2017 Access to information and privacy 11 25 28 27 10 0 0 36 37 18
2017 Security 14 27 27 23 9 0 0 41 32 22
2017 Legal services 9 33 25 33 0 0 0 42 33 12
2017 Administration and operations 14 36 35 9 7 0 0 50 15 192
2017 Human resources 6 25 43 16 10 0 1 31 26 211
2017 Financial management 10 31 42 14 3 0 0 41 17 163
2017 Procurement 15 67 12 6 0 0 0 82 6 14
2017 Real property 0 18 50 32 0 0 0 18 32 16
2017 Information management 6 34 37 17 3 0 3 41 20 35
2017 Information technology 9 39 30 15 7 0 0 48 22 125
2017 Internal audit 5 42 26 21 5 0 0 47 26 36
2017 Evaluation 21 39 24 8 8 0 0 60 16 12
2017 Data sciences 4 22 41 33 0 0 0 26 33 27
2017 Policy 7 25 44 19 6 0 0 32 24 285
2017 Project management 8 17 44 23 8 0 0 25 31 66
2017 None of the above 9 17 53 13 6 1 1 27 19 108

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 0 18 42 37 3 0 0 40 18 31
2020 Federal regulators 24 39 20 13 4 0 0 16 63 23
2020 Communications or public affairs 12 30 32 19 7 0 0 26 42 102
2020 Access to information and privacy 11 14 46 24 6 0 0 29 25 32
2020 Security 23 27 39 6 5 0 0 10 51 21
2020 Legal services 0 23 35 42 0 0 0 42 23 14
2020 Administration and operations 10 20 38 19 12 0 0 32 30 193
2020 Human resources 17 22 37 17 8 0 0 25 38 269
2020 Financial management 11 20 38 22 8 0 0 30 32 190
2020 Procurement 4 16 39 25 16 0 0 41 20 25
2020 Real property 0 20 55 15 9 0 0 25 20 20
2020 Information management 15 17 42 11 15 0 0 26 33 27
2020 Information technology 10 24 33 25 7 0 0 32 35 171
2020 Internal audit 7 28 36 17 9 0 2 27 37 42
2020 Evaluation 0 19 34 34 14 0 0 47 19 21
2020 Data sciences 11 25 32 22 10 0 0 32 37 35
2020 Policy 15 26 36 18 6 0 0 24 40 381
2020 Project management 7 25 37 26 5 0 0 31 32 59
2020 Other services to the public 24 21 24 31 0 0 0 31 45 17
2020 None of the above 15 25 35 19 5 1 0 24 41 113
2019 Client contact centre 9 9 44 38 0 0 0 38 17 23
2019 Federal regulators 8 16 48 16 12 0 0 28 24 25
2019 Communications or public affairs 8 15 44 21 12 0 0 34 23 98
2019 Access to information and privacy 3 15 30 38 14 0 0 51 19 27
2019 Security 16 10 38 18 15 0 3 35 26 32
2019 Legal services 11 15 36 22 16 0 0 38 26 19
2019 Administration and operations 12 11 42 21 14 0 0 35 23 189
2019 Human resources 12 23 37 20 8 0 0 28 35 276
2019 Financial management 6 18 44 24 9 0 0 33 24 161
2019 Procurement 12 27 31 15 15 0 0 31 38 26
2019 Real property 0 12 59 25 4 0 0 29 12 24
2019 Information management 8 16 40 24 12 0 0 36 23 25
2019 Information technology 12 27 27 19 15 0 1 34 39 170
2019 Internal audit 9 16 35 36 4 0 0 40 25 49
2019 Evaluation 6 17 32 40 6 0 0 45 22 18
2019 Data sciences 13 23 28 28 8 0 0 36 36 39
2019 Policy 9 20 46 18 8 0 0 26 28 348
2019 Project management 13 30 34 13 11 0 0 24 42 54
2019 Other services to the public 0 18 49 24 9 0 0 33 18 21
2019 None of the above 13 24 44 13 6 0 1 19 37 103
2018 Client contact centre 12 15 46 0 27 0 0 27 27 19
2018 Federal regulators 8 8 75 8 0 0 0 8 16 12
2018 Communications or public affairs 6 25 39 22 8 0 0 30 30 71
2018 Access to information and privacy 18 30 39 13 0 0 0 13 48 16
2018 Security 0 32 36 19 13 0 0 32 32 15
2018 Legal services 9 19 9 52 11 0 0 63 28 11
2018 Administration and operations 10 19 43 18 9 1 0 27 30 154
2018 Human resources 11 19 39 23 7 0 0 30 31 214
2018 Financial management 7 21 43 20 9 0 0 29 28 139
2018 Procurement 21 33 33 6 6 0 0 13 54 15
2018 Real property 18 25 45 12 0 0 0 12 44 17
2018 Information management 13 30 42 10 6 0 0 15 43 21
2018 Information technology 11 18 44 18 8 1 0 26 29 102
2018 Internal audit 9 19 40 22 10 0 0 32 28 37
2018 Evaluation 0 17 26 45 13 0 0 57 17 17
2018 Data sciences 0 16 30 16 37 0 0 54 16 19
2018 Policy 11 22 40 21 5 0 0 27 33 312
2018 Project management 6 36 33 14 12 0 0 25 42 47
2018 None of the above 12 29 40 14 5 0 0 19 41 91
2017 Client contact centre 9 21 44 9 16 0 0 25 30 22
2017 Federal regulators 21 14 45 13 7 0 0 20 35 14
2017 Communications or public affairs 8 17 44 23 9 0 0 31 25 73
2017 Access to information and privacy 20 27 41 5 5 0 0 11 48 18
2017 Security 5 18 59 5 14 0 0 19 22 22
2017 Legal services 16 34 16 9 25 0 0 34 50 12
2017 Administration and operations 9 14 42 24 11 0 0 36 23 191
2017 Human resources 12 21 41 19 7 0 0 26 33 209
2017 Financial management 5 21 41 24 10 0 0 34 26 161
2017 Procurement 0 14 24 55 8 0 0 62 14 14
2017 Real property 18 12 45 19 6 0 0 25 30 16
2017 Information management 3 24 45 17 12 0 0 29 27 35
2017 Information technology 8 23 36 20 12 1 0 32 32 125
2017 Internal audit 16 18 36 25 4 0 0 30 34 36
2017 Evaluation 8 8 39 45 0 0 0 45 16 12
2017 Data sciences 11 19 44 11 15 0 0 26 30 27
2017 Policy 9 22 46 17 6 0 0 23 31 285
2017 Project management 11 21 49 11 8 0 0 19 33 66
2017 None of the above 12 26 40 12 8 1 1 21 39 108
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 16 68 17 0 81 19 31
2020 Federal regulators 42 37 20 0 47 53 23
2020 Communications or public affairs 30 46 24 0 61 39 103
2020 Access to information and privacy 23 66 8 3 74 26 32
2020 Security 27 58 15 0 68 32 21
2020 Legal services 20 51 22 8 72 28 15
2020 Administration and operations 24 61 14 1 72 28 194
2020 Human resources 30 55 13 1 65 35 271
2020 Financial management 31 58 11 1 65 35 193
2020 Procurement 35 57 8 0 61 39 25
2020 Real property 40 50 10 0 55 45 20
2020 Information management 29 44 27 0 60 40 27
2020 Information technology 20 54 23 3 73 27 172
2020 Internal audit 26 47 25 2 65 35 43
2020 Evaluation 9 82 9 0 90 10 22
2020 Data sciences 48 37 15 0 44 56 35
2020 Policy 36 46 18 1 56 44 384
2020 Project management 37 51 12 0 58 42 59
2020 Other services to the public 41 41 11 6 50 50 17
2020 None of the above 23 54 23 0 70 30 114

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 34 66 31
2020 Administration and operations 45 55 46
2020 Human resources 27 73 83
2020 Financial management 31 69 60
2020 Information technology 28 72 35
2020 Internal audit 27 73 11
2020 Data sciences 17 83 17
2020 Policy 33 67 140
2020 Project management 59 41 21
2020 None of the above 31 69 26

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 57 19 6 6 0 3 9 86 7 31
2020 Federal regulators 45 28 12 0 4 0 10 82 5 23
2020 Communications or public affairs 38 21 14 9 5 3 10 67 16 103
2020 Access to information and privacy 57 11 3 15 11 0 3 70 27 32
2020 Security 45 23 10 23 0 0 0 68 23 21
2020 Legal services 28 19 17 19 0 0 16 57 23 15
2020 Administration and operations 37 25 12 8 7 1 11 70 17 194
2020 Human resources 44 18 14 10 8 1 5 66 19 271
2020 Financial management 42 23 13 10 6 0 6 70 17 193
2020 Procurement 52 16 16 4 4 0 8 74 9 25
2020 Real property 44 21 30 5 0 0 0 65 5 20
2020 Information management 49 16 18 7 7 4 0 67 15 27
2020 Information technology 45 20 13 6 7 2 7 71 14 173
2020 Internal audit 43 28 12 2 2 0 12 81 5 43
2020 Evaluation 64 18 10 4 0 0 5 86 4 22
2020 Data sciences 43 23 14 6 6 6 3 72 13 35
2020 Policy 37 25 14 7 8 2 7 68 16 382
2020 Project management 25 34 17 1 11 2 10 66 15 59
2020 Other services to the public 23 21 11 0 19 0 26 59 26 17
2020 None of the above 33 29 16 2 7 2 10 70 11 114
2019 Client contact centre 56 4 9 9 9 0 13 70 20 23
2019 Federal regulators 41 27 4 16 12 0 0 68 28 25
2019 Communications or public affairs 38 24 13 15 6 1 4 65 22 96
2019 Access to information and privacy 51 11 12 15 8 0 3 64 24 27
2019 Security 28 25 13 12 13 6 3 58 28 32
2019 Legal services 40 16 17 6 5 0 17 67 13 18
2019 Administration and operations 36 20 16 10 13 2 4 58 24 190
2019 Human resources 39 18 17 12 9 0 5 60 22 281
2019 Financial management 40 24 14 8 12 0 2 65 21 162
2019 Procurement 19 31 31 8 4 4 4 54 12 26
2019 Real property 29 30 24 4 8 0 4 62 13 24
2019 Information management 28 20 39 4 4 0 4 50 9 25
2019 Information technology 38 16 17 10 14 2 3 57 25 169
2019 Internal audit 36 12 24 10 8 0 8 53 20 49
2019 Evaluation 49 23 11 11 6 0 0 72 17 18
2019 Data sciences 36 34 0 19 5 0 5 75 25 38
2019 Policy 35 20 19 9 12 0 5 58 22 349
2019 Project management 33 16 24 16 9 0 2 51 25 55
2019 Other services to the public 31 27 8 0 9 10 15 77 12 22
2019 None of the above 39 18 16 8 16 0 4 59 24 104
2018 Client contact centre 47 28 10 0 10 0 5 78 11 19
2018 Federal regulators 33 18 25 9 8 8 0 55 18 12
2018 Communications or public affairs 28 21 17 12 17 1 4 52 30 73
2018 Access to information and privacy 19 57 5 6 12 0 0 76 18 16
2018 Security 14 35 15 23 13 0 0 49 36 14
2018 Legal services 32 37 8 8 16 0 0 69 23 11
2018 Administration and operations 30 19 17 9 16 1 9 54 28 153
2018 Human resources 36 14 16 11 15 1 7 54 28 216
2018 Financial management 38 17 14 11 14 1 6 59 26 142
2018 Procurement 38 37 0 0 25 0 0 75 25 16
2018 Real property 40 11 40 6 4 0 0 51 10 18
2018 Information management 42 17 18 9 9 4 0 62 19 22
2018 Information technology 32 14 12 12 22 1 6 50 37 102
2018 Internal audit 38 23 19 6 8 0 5 65 15 37
2018 Evaluation 42 17 30 6 6 0 0 59 11 17
2018 Data sciences 47 10 26 10 0 0 7 61 11 19
2018 Policy 35 22 15 11 11 1 4 60 24 317
2018 Project management 44 8 14 19 9 2 4 55 30 47
2018 None of the above 44 14 9 13 14 1 6 62 29 92

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Communications or public affairs 25 22 18 22 6 0 6 50 30 31
2020 Administration and operations 15 19 17 17 21 0 11 38 43 46
2020 Human resources 16 21 13 21 22 1 5 40 46 83
2020 Financial management 14 16 19 24 20 5 2 33 47 61
2020 Information technology 3 26 18 27 24 3 0 29 52 35
2020 Internal audit 37 18 0 18 27 0 0 55 45 11
2020 Data sciences 6 17 18 23 31 6 0 24 57 17
2020 Policy 11 19 18 18 26 3 6 33 48 140
2020 Project management 15 27 23 22 4 4 4 46 29 21
2020 None of the above 14 12 36 7 24 0 7 27 34 26

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Communications or public affairs 6 23 22 18 28 0 3 30 48 31
2020 Administration and operations 6 17 14 28 28 0 6 25 60 46
2020 Human resources 8 10 8 26 39 7 2 20 71 83
2020 Financial management 3 22 18 16 33 2 6 27 53 61
2020 Information technology 3 18 3 34 34 5 3 22 74 35
2020 Internal audit 18 28 0 27 27 0 0 46 54 11
2020 Data sciences 12 12 5 17 54 0 0 24 71 17
2020 Policy 6 12 11 29 37 1 4 19 69 140
2020 Project management 19 9 8 23 36 5 0 29 62 21
2020 None of the above 3 3 21 24 24 0 24 9 63 26
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