2020 Public Service Employee Survey Results by Theme for Health Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 40 6 3 4 1 0 87 7 72
2020 Health care practitioners 47 33 9 3 7 0 0 80 10 103
2020 Federal regulators 48 38 8 4 2 0 0 86 6 681
2020 Compliance, inspection and enforcement 33 44 14 6 3 0 0 77 9 609
2020 Communications or public affairs 39 41 10 6 3 0 0 80 9 211
2020 Access to information and privacy 41 41 10 2 6 0 0 82 8 82
2020 Security 39 35 9 17 0 0 0 74 17 51
2020 Science and technology 40 43 9 5 2 0 0 83 8 477
2020 Library services 39 49 11 0 0 0 0 89 0 10
2020 Legal services 39 38 10 9 5 0 0 76 14 20
2020 Administration and operations 41 38 12 6 3 0 0 79 9 628
2020 Human resources 44 39 10 5 3 0 0 82 8 244
2020 Financial management 49 34 11 5 1 0 0 83 6 154
2020 Procurement 25 40 7 25 3 0 0 65 28 28
2020 Real property 54 31 5 6 3 0 0 85 10 48
2020 Information management 38 33 13 9 6 1 0 72 15 122
2020 Information technology 38 43 10 6 3 0 0 81 9 194
2020 Evaluation 42 41 9 8 1 0 0 82 8 396
2020 Data sciences 46 42 6 4 2 0 0 88 6 80
2020 Policy 38 44 9 6 2 0 0 82 8 537
2020 Project management 37 41 8 8 4 0 1 79 13 194
2020 Other services to the public 41 41 10 6 2 0 0 83 7 69
2020 None of the above 35 38 14 7 6 0 0 73 13 182
2019 Client contact centre 36 34 16 9 5 0 0 70 14 92
2019 Health care practitioners 40 38 13 7 2 0 0 78 9 128
2019 Federal regulators 44 39 9 6 2 0 0 83 8 626
2019 Compliance, inspection and enforcement 38 43 12 5 2 0 0 81 7 527
2019 Communications or public affairs 39 37 12 7 4 0 0 77 11 216
2019 Access to information and privacy 45 40 10 4 1 0 0 85 5 72
2019 Security 36 37 20 3 3 0 0 73 7 57
2019 Science and technology 41 40 9 7 4 0 0 81 10 639
2019 Legal services 36 40 18 7 0 0 0 75 7 26
2019 Administration and operations 38 38 12 9 4 0 0 75 13 616
2019 Human resources 36 41 11 8 4 0 0 76 12 268
2019 Financial management 39 41 12 6 2 0 0 80 8 179
2019 Procurement 35 39 11 13 3 0 0 73 15 44
2019 Real property 47 29 14 7 2 0 0 76 9 50
2019 Materiel management 63 22 15 0 0 0 0 85 0 11
2019 Information management 29 38 19 5 8 0 0 67 13 141
2019 Information technology 38 41 10 6 5 0 0 80 11 203
2019 Evaluation 40 39 10 8 2 0 0 79 11 387
2019 Data sciences 41 37 7 8 7 0 0 78 16 80
2019 Policy 37 41 11 6 4 0 0 79 10 443
2019 Project management 32 46 11 8 3 0 0 77 11 187
2019 Other services to the public 28 38 20 7 6 0 0 67 14 50
2019 None of the above 41 35 9 7 8 0 0 75 15 200
2018 Client contact centre 37 41 10 8 4 0 0 78 12 59
2018 Health care practitioners 43 44 7 4 1 1 0 88 5 89
2018 Federal regulators 38 44 10 5 4 0 0 82 8 578
2018 Compliance, inspection and enforcement 29 49 10 7 5 0 0 78 12 437
2018 Communications or public affairs 29 46 9 11 5 0 0 75 16 196
2018 Access to information and privacy 44 38 11 7 0 0 0 82 7 52
2018 Security 37 29 14 13 6 0 0 67 19 35
2018 Science and technology 41 41 8 6 4 0 0 82 10 511
2018 Legal services 21 69 5 0 5 0 0 90 5 19
2018 Administration and operations 36 37 13 8 6 0 0 73 14 491
2018 Human resources 35 41 13 5 6 0 0 76 11 190
2018 Financial management 35 42 11 7 5 0 0 77 12 144
2018 Procurement 52 27 4 16 0 0 0 79 16 18
2018 Real property 31 37 7 19 6 0 0 68 25 24
2018 Information management 31 39 17 9 4 0 0 70 13 122
2018 Information technology 33 42 16 4 4 0 1 76 8 145
2018 Evaluation 39 45 10 4 2 0 0 85 5 353
2018 Data sciences 41 45 2 7 4 0 0 86 11 79
2018 Policy 40 41 9 6 4 0 0 81 10 379
2018 Project management 30 45 15 7 2 0 1 76 9 153
2018 Other services to the public 32 46 5 14 3 0 0 77 18 51
2018 None of the above 29 38 12 12 9 0 0 67 20 149
2017 Client contact centre 37 42 12 6 3 0 0 79 9 139
2017 Health care practitioners 44 35 9 7 5 0 0 79 12 383
2017 Federal regulators 39 41 9 7 4 0 0 80 11 563
2017 Compliance, inspection and enforcement 28 46 12 9 4 0 0 75 13 393
2017 Communications or public affairs 27 50 10 9 4 0 0 77 13 224
2017 Access to information and privacy 43 46 5 5 2 0 0 89 7 60
2017 Security 22 38 7 24 10 0 0 60 33 38
2017 Science and technology 36 46 8 6 4 0 0 83 10 609
2017 Legal services 35 47 9 5 5 0 0 82 9 21
2017 Administration and operations 28 44 13 9 5 0 0 73 14 897
2017 Human resources 31 44 13 8 4 0 0 75 12 246
2017 Financial management 33 45 10 8 3 0 0 79 11 212
2017 Procurement 33 46 13 2 6 0 0 79 8 36
2017 Real property 33 50 7 3 8 0 0 82 11 51
2017 Materiel management 37 53 10 0 0 0 0 90 0 14
2017 Information management 21 45 13 11 10 0 0 67 20 162
2017 Information technology 27 45 14 10 4 0 0 72 14 216
2017 Evaluation 36 47 8 7 3 0 0 83 9 334
2017 Data sciences 37 49 7 6 1 0 0 86 7 97
2017 Policy 34 45 7 8 5 0 0 79 14 511
2017 Project management 35 40 13 7 6 0 0 74 13 229
2017 Other services to the public 54 28 9 6 4 0 0 81 9 89
2017 None of the above 38 36 12 6 6 0 0 75 12 357
2014 Client contact centre 26 47 13 10 4 0 1 74 13 178
2014 Health care practitioners 35 45 6 9 5 0 0 80 14 515
2014 Federal regulators 33 45 9 8 5 0 0 78 13 724
2014 Compliance, inspection and enforcement 24 52 10 11 3 0 0 76 14 430
2014 Communications or public affairs 30 44 10 10 6 0 0 74 16 261
2014 Access to information and privacy 28 34 5 16 17 0 0 62 33 36
2014 Security 31 28 17 13 10 0 0 60 23 51
2014 Science and technology 33 47 8 9 3 0 0 80 12 727
2014 Legal services 33 54 10 3 0 0 0 86 3 29
2014 Administration and operations 27 43 13 10 7 0 0 70 17 1150
2014 Human resources 36 40 7 12 5 0 0 76 17 297
2014 Financial management 33 40 14 8 5 0 0 73 14 297
2014 Procurement 27 41 17 5 10 0 0 68 15 39
2014 Real property 36 43 11 7 3 0 0 79 10 84
2014 Materiel management 47 53 0 0 0 0 0 100 0 13
2014 Information management 25 44 11 13 8 0 0 68 21 214
2014 Information technology 21 47 16 9 8 0 0 68 16 285
2014 Evaluation 27 47 13 9 4 0 0 74 13 415
2014 Other services to the public 38 37 9 8 8 0 0 75 16 164
2014 None of the above 25 45 12 11 7 0 0 71 17 624

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 30 8 6 6 0 0 80 12 70
2020 Health care practitioners 42 29 10 16 4 0 0 71 20 103
2020 Federal regulators 41 37 11 7 3 0 0 79 10 679
2020 Compliance, inspection and enforcement 34 40 14 8 5 0 0 74 12 601
2020 Communications or public affairs 45 35 6 9 5 0 0 80 15 212
2020 Access to information and privacy 50 31 12 1 6 0 0 81 7 82
2020 Security 26 43 17 12 2 0 0 69 14 51
2020 Science and technology 35 37 15 9 4 0 0 72 13 477
2020 Legal services 22 44 25 5 5 0 0 65 10 19
2020 Administration and operations 41 37 11 7 3 0 0 78 11 626
2020 Human resources 40 38 10 8 3 0 0 78 11 241
2020 Financial management 45 37 8 8 2 0 0 82 10 157
2020 Procurement 40 32 18 4 7 0 0 72 10 28
2020 Real property 42 38 11 6 3 0 0 79 10 48
2020 Materiel management 21 47 22 10 0 0 0 68 10 10
2020 Information management 38 36 12 7 7 0 1 74 13 118
2020 Information technology 37 37 12 8 6 0 0 74 14 194
2020 Evaluation 41 36 11 8 4 0 0 77 12 391
2020 Data sciences 46 34 8 6 6 0 0 80 12 80
2020 Policy 42 41 8 6 4 0 0 82 10 533
2020 Project management 38 38 8 9 6 0 1 77 15 193
2020 Other services to the public 44 30 14 8 4 0 0 73 12 69
2020 None of the above 36 39 8 9 8 0 0 75 17 180
2019 Client contact centre 31 29 18 12 10 0 0 61 21 93
2019 Health care practitioners 36 34 14 9 6 0 0 70 16 128
2019 Federal regulators 41 34 11 9 5 0 0 75 14 624
2019 Compliance, inspection and enforcement 33 43 11 8 5 0 0 76 13 525
2019 Communications or public affairs 41 32 11 10 5 0 0 74 16 217
2019 Access to information and privacy 45 37 9 4 5 0 0 82 9 72
2019 Security 30 48 8 7 7 0 0 78 14 59
2019 Science and technology 35 36 15 10 4 0 0 71 14 640
2019 Legal services 33 46 17 0 3 0 0 79 3 26
2019 Administration and operations 41 36 10 8 6 0 0 77 14 612
2019 Human resources 33 40 12 11 5 0 0 72 15 265
2019 Financial management 37 36 10 10 7 0 0 73 17 180
2019 Procurement 35 47 6 11 0 0 0 83 11 44
2019 Real property 48 31 12 4 5 0 0 79 10 49
2019 Materiel management 64 23 13 0 0 0 0 87 0 11
2019 Information management 33 32 17 11 6 0 0 65 18 140
2019 Information technology 40 36 12 9 3 0 0 76 12 202
2019 Evaluation 32 39 13 9 6 0 0 72 16 388
2019 Data sciences 38 34 15 7 6 0 0 72 13 80
2019 Policy 36 39 11 11 3 0 0 75 15 439
2019 Project management 32 41 8 13 6 0 0 73 19 187
2019 Other services to the public 26 32 15 19 8 0 0 58 27 51
2019 None of the above 40 29 11 9 9 0 0 70 19 200
2018 Client contact centre 37 39 12 6 6 0 0 76 12 59
2018 Health care practitioners 43 34 12 5 7 0 0 77 12 89
2018 Federal regulators 34 38 12 9 6 0 0 72 16 582
2018 Compliance, inspection and enforcement 31 40 15 9 6 0 0 71 15 433
2018 Communications or public affairs 32 40 13 11 4 0 0 72 15 198
2018 Access to information and privacy 46 29 13 4 9 0 0 75 13 52
2018 Security 37 22 26 3 12 0 0 60 15 35
2018 Science and technology 34 38 12 9 7 0 0 71 16 517
2018 Legal services 31 39 16 10 5 0 0 69 15 19
2018 Administration and operations 41 35 8 9 7 0 0 76 16 494
2018 Human resources 34 35 9 12 10 0 0 69 22 192
2018 Financial management 37 31 14 12 6 1 0 68 18 144
2018 Procurement 40 50 0 5 5 0 0 90 10 19
2018 Real property 26 35 17 16 7 0 0 60 23 22
2018 Information management 28 39 15 11 7 0 0 67 18 123
2018 Information technology 38 36 13 8 5 0 0 73 14 147
2018 Evaluation 32 41 13 9 4 0 0 74 13 355
2018 Data sciences 47 30 12 6 4 0 0 77 10 78
2018 Policy 41 37 8 9 5 0 0 78 14 381
2018 Project management 34 33 15 10 6 2 0 69 16 151
2018 Other services to the public 39 28 20 7 6 0 0 67 13 52
2018 None of the above 21 41 16 13 9 0 0 62 23 149
2017 Client contact centre 25 38 16 10 10 0 0 63 21 139
2017 Health care practitioners 32 31 11 13 12 1 0 63 26 381
2017 Federal regulators 34 36 10 12 8 0 0 70 19 564
2017 Compliance, inspection and enforcement 26 40 14 11 9 0 0 67 19 393
2017 Communications or public affairs 28 42 10 14 6 0 0 70 20 222
2017 Access to information and privacy 42 40 12 5 2 0 0 82 6 60
2017 Security 20 39 4 22 14 0 0 59 37 37
2017 Science and technology 31 40 11 10 8 0 0 71 18 608
2017 Legal services 34 43 5 15 5 0 0 76 19 21
2017 Administration and operations 31 37 12 9 10 0 0 68 20 895
2017 Human resources 37 34 12 9 7 0 0 72 16 246
2017 Financial management 36 38 9 7 9 1 0 74 16 212
2017 Procurement 36 35 2 16 11 0 0 71 27 36
2017 Real property 34 32 14 6 13 2 0 67 19 51
2017 Materiel management 24 36 19 20 0 0 0 61 20 14
2017 Information management 26 33 18 13 9 1 0 60 22 160
2017 Information technology 27 41 13 11 7 0 0 68 18 217
2017 Evaluation 29 43 13 9 6 1 0 72 15 334
2017 Data sciences 37 39 15 6 2 0 0 76 8 96
2017 Policy 33 36 11 13 7 0 0 69 20 510
2017 Project management 37 33 11 13 6 0 0 70 19 229
2017 Other services to the public 28 46 6 14 6 0 0 74 20 89
2017 None of the above 36 29 16 8 10 0 0 66 18 357

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 61 29 4 5 0 0 0 90 5 71
2020 Health care practitioners 60 26 5 3 5 0 0 87 8 99
2020 Federal regulators 59 31 7 2 1 0 0 90 3 675
2020 Compliance, inspection and enforcement 46 41 10 3 1 0 0 87 3 600
2020 Communications or public affairs 55 33 6 5 1 0 0 88 7 211
2020 Access to information and privacy 45 41 8 2 2 0 0 87 5 82
2020 Security 49 31 16 4 0 0 0 80 4 51
2020 Science and technology 52 36 10 1 1 0 0 88 2 476
2020 Legal services 62 19 14 5 0 0 0 81 5 20
2020 Administration and operations 55 31 10 3 1 0 0 85 4 627
2020 Human resources 52 34 10 3 2 0 0 85 5 237
2020 Financial management 66 21 9 2 1 0 0 87 4 155
2020 Procurement 61 14 18 4 4 0 0 75 7 28
2020 Real property 59 35 4 2 0 0 0 94 2 48
2020 Materiel management 58 32 0 10 0 0 0 90 10 10
2020 Information management 49 36 8 4 3 0 0 85 7 122
2020 Information technology 54 32 10 2 2 0 0 86 4 194
2020 Evaluation 53 35 7 3 1 0 0 88 4 392
2020 Data sciences 65 23 10 1 1 0 0 88 2 80
2020 Policy 54 34 9 3 1 0 0 88 4 535
2020 Project management 53 34 6 5 1 0 1 89 5 194
2020 Other services to the public 59 30 11 0 0 0 0 89 0 67
2020 None of the above 55 30 9 3 4 0 0 85 6 180
2019 Client contact centre 51 29 11 6 3 0 0 80 9 89
2019 Health care practitioners 56 30 9 4 1 0 0 86 5 127
2019 Federal regulators 60 30 7 2 1 0 0 89 3 625
2019 Compliance, inspection and enforcement 52 38 9 1 1 0 0 89 2 524
2019 Communications or public affairs 52 30 9 7 1 0 0 82 9 217
2019 Access to information and privacy 59 30 6 3 1 0 0 89 4 71
2019 Security 59 32 4 2 3 0 0 91 5 59
2019 Science and technology 54 35 7 3 1 0 0 88 5 638
2019 Legal services 51 40 9 0 0 0 0 91 0 26
2019 Administration and operations 56 29 9 4 1 0 0 85 6 612
2019 Human resources 52 30 13 3 2 0 0 82 5 264
2019 Financial management 55 31 9 2 3 0 0 86 5 180
2019 Procurement 46 32 18 2 2 0 0 78 4 44
2019 Real property 70 23 5 2 0 0 0 93 2 49
2019 Materiel management 77 0 23 0 0 0 0 77 0 11
2019 Information management 43 38 13 3 3 0 0 81 6 139
2019 Information technology 54 28 12 5 1 0 0 82 6 202
2019 Evaluation 52 36 8 2 2 0 0 88 4 387
2019 Data sciences 59 27 8 1 4 0 0 87 5 80
2019 Policy 46 38 11 5 1 0 0 84 6 438
2019 Project management 45 36 10 6 3 0 0 81 9 187
2019 Other services to the public 46 29 17 1 6 0 0 75 8 51
2019 None of the above 57 25 12 3 3 0 0 82 6 199
2018 Client contact centre 61 26 6 6 0 0 0 87 6 59
2018 Health care practitioners 63 28 8 1 0 0 0 91 1 88
2018 Federal regulators 49 38 8 3 1 0 0 88 5 578
2018 Compliance, inspection and enforcement 42 42 11 3 2 0 0 84 4 428
2018 Communications or public affairs 42 41 10 4 2 0 0 84 7 197
2018 Access to information and privacy 58 32 11 0 0 0 0 89 0 52
2018 Security 44 32 18 6 0 0 0 76 6 35
2018 Science and technology 55 34 8 2 1 0 0 89 3 511
2018 Legal services 36 50 10 0 5 0 0 85 5 19
2018 Administration and operations 55 30 11 3 2 0 0 84 5 492
2018 Human resources 51 35 8 2 4 0 0 86 6 189
2018 Financial management 51 32 10 7 1 0 0 83 8 142
2018 Procurement 52 37 11 0 0 0 0 89 0 18
2018 Real property 54 25 21 0 0 0 0 79 0 23
2018 Information management 43 37 17 1 2 0 0 81 3 124
2018 Information technology 51 34 7 4 3 1 1 86 7 147
2018 Evaluation 54 35 8 2 0 0 0 89 2 352
2018 Data sciences 46 37 11 5 0 0 0 84 5 78
2018 Policy 51 34 11 3 2 0 0 84 4 379
2018 Project management 46 33 13 5 2 0 1 79 7 152
2018 Other services to the public 37 40 12 9 2 0 0 77 11 52
2018 None of the above 43 34 13 8 2 0 0 77 10 150
2017 Client contact centre 58 29 10 1 3 0 0 87 3 139
2017 Health care practitioners 61 28 7 3 1 0 0 89 4 381
2017 Federal regulators 56 30 9 4 1 0 0 87 5 562
2017 Compliance, inspection and enforcement 43 42 10 4 1 0 0 85 5 392
2017 Communications or public affairs 43 37 13 5 2 0 0 80 7 223
2017 Access to information and privacy 48 45 4 3 0 0 0 92 3 60
2017 Security 38 31 5 17 9 0 0 69 26 38
2017 Science and technology 55 34 7 2 1 0 0 89 3 608
2017 Legal services 54 37 0 5 5 0 0 91 9 21
2017 Administration and operations 49 35 11 3 2 0 0 84 5 896
2017 Human resources 47 37 12 3 1 0 0 84 4 244
2017 Financial management 51 40 6 2 1 0 0 91 3 212
2017 Procurement 57 37 0 3 3 0 0 94 6 35
2017 Real property 67 22 9 2 0 0 0 89 2 51
2017 Materiel management 81 19 0 0 0 0 0 100 0 14
2017 Information management 46 37 9 2 5 0 1 83 7 162
2017 Information technology 47 38 11 4 1 0 0 85 5 217
2017 Evaluation 58 33 6 1 1 0 0 91 2 332
2017 Data sciences 52 39 9 0 0 0 0 91 0 97
2017 Policy 48 37 10 3 2 0 0 85 5 510
2017 Project management 49 38 6 5 2 0 0 87 7 229
2017 Other services to the public 68 20 9 2 1 0 0 88 4 89
2017 None of the above 56 32 8 2 1 1 0 88 3 357
2014 Client contact centre 62 30 5 2 1 1 1 93 2 178
2014 Health care practitioners 65 27 5 2 1 0 0 92 3 513
2014 Federal regulators 58 32 6 3 1 0 0 90 4 723
2014 Compliance, inspection and enforcement 51 35 11 3 1 0 0 86 4 430
2014 Communications or public affairs 56 29 8 4 2 0 0 86 6 260
2014 Access to information and privacy 42 36 11 11 0 0 0 78 11 36
2014 Security 60 14 22 0 4 0 0 74 4 51
2014 Science and technology 62 29 6 2 1 0 0 91 3 727
2014 Legal services 66 30 4 0 0 0 0 96 0 29
2014 Administration and operations 60 28 8 2 2 0 0 88 4 1150
2014 Human resources 60 29 7 3 1 0 0 89 4 297
2014 Financial management 62 29 5 3 1 0 0 91 4 297
2014 Procurement 63 27 7 0 2 0 0 90 2 39
2014 Real property 74 20 3 4 0 0 0 93 4 84
2014 Materiel management 85 15 0 0 0 0 0 100 0 13
2014 Information management 57 29 10 3 1 0 0 86 4 215
2014 Information technology 55 30 8 4 3 0 0 85 7 285
2014 Evaluation 56 32 8 4 0 0 0 88 4 415
2014 Other services to the public 66 23 8 1 1 1 0 89 2 165
2014 None of the above 53 34 8 3 1 0 0 87 5 623

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 28 6 5 2 0 0 87 7 72
2020 Health care practitioners 52 28 8 6 6 0 0 80 12 103
2020 Federal regulators 50 36 8 5 1 0 0 86 6 681
2020 Compliance, inspection and enforcement 40 42 11 5 2 0 0 82 7 607
2020 Communications or public affairs 45 38 6 6 4 0 0 84 10 212
2020 Access to information and privacy 51 34 9 2 4 0 0 85 6 82
2020 Security 42 30 15 11 2 0 0 72 12 51
2020 Science and technology 45 39 10 4 1 0 0 84 5 478
2020 Legal services 22 44 24 9 0 0 0 67 9 20
2020 Administration and operations 49 37 8 4 2 0 0 86 6 628
2020 Human resources 47 35 11 5 2 1 0 82 7 244
2020 Financial management 56 32 8 2 1 0 0 88 4 157
2020 Procurement 43 28 18 11 0 0 0 71 11 28
2020 Real property 50 36 8 7 0 0 0 86 7 46
2020 Information management 45 32 10 6 6 0 0 78 12 122
2020 Information technology 44 36 10 5 5 0 0 81 9 194
2020 Evaluation 50 37 7 5 1 0 0 88 6 395
2020 Data sciences 51 41 6 0 2 0 0 92 2 79
2020 Policy 42 41 8 6 2 0 0 84 8 537
2020 Project management 43 39 6 7 3 1 1 83 10 193
2020 Other services to the public 46 38 7 8 0 0 0 85 8 70
2020 None of the above 44 35 12 5 5 0 0 78 10 181
2019 Client contact centre 41 41 10 5 4 0 0 81 9 93
2019 Health care practitioners 50 34 12 4 1 0 0 83 5 128
2019 Federal regulators 48 37 9 5 2 0 0 85 6 628
2019 Compliance, inspection and enforcement 42 43 9 4 2 0 0 85 5 528
2019 Communications or public affairs 42 42 8 7 1 0 0 84 8 217
2019 Access to information and privacy 51 40 4 3 3 0 0 91 5 72
2019 Security 41 38 10 5 5 0 0 80 10 59
2019 Science and technology 45 40 9 5 2 0 0 85 6 642
2019 Legal services 46 31 18 0 5 0 0 77 5 26
2019 Administration and operations 45 35 10 7 3 0 0 81 10 614
2019 Human resources 40 40 9 8 3 0 0 79 11 267
2019 Financial management 47 36 11 4 1 0 0 83 6 179
2019 Procurement 44 34 16 5 2 0 0 78 6 44
2019 Real property 48 34 12 6 0 0 0 82 6 49
2019 Materiel management 77 8 7 8 0 0 0 85 8 11
2019 Information management 36 42 14 5 3 0 0 78 8 142
2019 Information technology 43 35 11 8 2 0 0 79 10 203
2019 Evaluation 45 40 10 4 1 0 0 85 5 387
2019 Data sciences 42 42 6 8 1 0 0 85 9 80
2019 Policy 40 41 11 6 2 0 0 81 8 444
2019 Project management 39 39 11 9 1 0 0 79 11 187
2019 Other services to the public 38 37 13 0 12 0 0 75 12 51
2019 None of the above 46 27 15 7 5 0 0 73 12 199
2018 Client contact centre 54 33 9 2 2 0 0 87 3 59
2018 Health care practitioners 51 40 4 6 0 0 0 90 6 89
2018 Federal regulators 40 42 11 5 2 0 0 82 7 582
2018 Compliance, inspection and enforcement 34 46 11 5 4 0 0 81 8 434
2018 Communications or public affairs 37 42 9 8 2 2 0 80 10 198
2018 Access to information and privacy 53 32 9 4 2 0 0 85 6 51
2018 Security 40 29 9 13 8 0 0 69 21 35
2018 Science and technology 42 42 9 4 2 0 0 84 7 515
2018 Legal services 25 61 0 5 10 0 0 85 15 19
2018 Administration and operations 43 38 11 5 3 0 0 81 8 491
2018 Human resources 40 39 8 5 8 0 0 80 12 193
2018 Financial management 39 38 10 10 3 0 0 77 12 144
2018 Procurement 50 36 15 0 0 0 0 85 0 19
2018 Real property 35 39 6 13 7 0 0 74 20 22
2018 Information management 37 37 16 6 3 0 0 74 9 124
2018 Information technology 37 41 13 5 3 1 1 79 7 147
2018 Evaluation 43 45 7 4 1 0 0 88 5 354
2018 Data sciences 43 39 6 9 2 0 0 82 11 79
2018 Policy 41 40 11 5 3 0 0 81 8 379
2018 Project management 33 48 13 3 3 0 0 81 6 152
2018 Other services to the public 39 34 14 11 3 0 0 72 14 52
2018 None of the above 34 36 15 8 8 0 0 69 16 150
2017 Client contact centre 41 37 18 2 3 0 0 78 5 139
2017 Health care practitioners 48 34 9 5 4 0 0 82 9 379
2017 Federal regulators 43 39 10 5 3 0 0 81 8 562
2017 Compliance, inspection and enforcement 34 47 10 6 4 0 0 80 10 392
2017 Communications or public affairs 31 48 10 8 4 0 0 79 11 223
2017 Access to information and privacy 44 44 9 3 0 0 0 88 3 60
2017 Security 35 49 2 4 10 0 0 84 14 38
2017 Science and technology 44 39 8 5 3 0 0 83 9 608
2017 Legal services 35 38 9 14 5 0 0 73 18 21
2017 Administration and operations 37 37 14 7 4 0 0 75 11 895
2017 Human resources 38 41 13 6 2 0 0 79 8 244
2017 Financial management 44 40 7 5 4 0 0 84 9 212
2017 Procurement 48 36 6 5 5 0 0 84 10 36
2017 Real property 53 30 7 6 4 0 0 83 10 50
2017 Materiel management 63 32 5 0 0 0 0 95 0 14
2017 Information management 31 45 10 4 9 0 0 76 13 162
2017 Information technology 34 43 14 5 3 0 0 78 8 217
2017 Evaluation 42 43 10 4 1 0 0 85 5 331
2017 Data sciences 40 47 11 2 0 0 0 87 2 97
2017 Policy 36 41 13 6 4 0 0 77 10 510
2017 Project management 38 39 12 7 3 0 0 78 10 228
2017 Other services to the public 57 29 6 6 2 1 0 86 7 89
2017 None of the above 43 36 11 5 5 1 0 80 10 354
2014 Client contact centre 38 41 10 6 4 0 1 80 10 178
2014 Health care practitioners 42 40 10 5 2 0 0 83 7 514
2014 Federal regulators 41 40 9 6 4 0 0 81 10 724
2014 Compliance, inspection and enforcement 34 46 11 6 2 0 0 80 9 429
2014 Communications or public affairs 40 37 11 8 4 0 0 77 12 262
2014 Access to information and privacy 31 39 5 14 11 0 0 70 25 36
2014 Security 39 33 14 7 7 0 0 72 14 51
2014 Science and technology 42 43 9 5 2 0 0 84 7 727
2014 Legal services 46 47 0 7 0 0 0 93 7 29
2014 Administration and operations 35 40 12 9 4 0 0 75 13 1148
2014 Human resources 44 38 8 7 2 0 0 82 9 296
2014 Financial management 39 39 11 7 5 0 0 78 12 297
2014 Procurement 34 41 14 8 2 0 0 76 10 39
2014 Real property 50 38 3 6 2 0 0 88 8 84
2014 Materiel management 73 21 6 0 0 0 0 94 0 13
2014 Information management 40 32 13 7 8 1 0 72 15 216
2014 Information technology 30 43 14 8 6 0 0 73 13 285
2014 Evaluation 38 40 11 7 3 0 0 78 10 415
2014 Other services to the public 43 34 13 3 7 0 0 78 10 165
2014 None of the above 33 40 15 7 5 0 0 72 13 624

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 55 34 5 1 3 1 0 91 4 71
2020 Health care practitioners 51 25 11 5 8 0 0 76 13 103
2020 Federal regulators 48 33 11 4 3 0 0 81 7 677
2020 Compliance, inspection and enforcement 47 34 11 5 3 0 0 81 8 608
2020 Communications or public affairs 47 27 15 7 4 1 0 74 11 211
2020 Access to information and privacy 62 21 9 3 4 1 0 84 7 81
2020 Security 42 25 16 13 4 0 0 67 17 51
2020 Science and technology 42 35 13 5 3 1 0 79 8 476
2020 Legal services 29 32 40 0 0 0 0 60 0 19
2020 Administration and operations 54 28 12 3 2 0 0 83 5 626
2020 Human resources 48 36 10 4 1 1 0 85 5 243
2020 Financial management 55 25 14 5 1 0 0 80 6 156
2020 Procurement 50 29 10 7 4 0 0 79 11 28
2020 Real property 50 26 12 10 2 0 0 76 12 48
2020 Information management 41 31 14 5 9 0 0 72 14 120
2020 Information technology 36 28 19 9 7 2 0 65 16 191
2020 Evaluation 49 34 11 3 3 0 0 83 6 395
2020 Data sciences 54 26 8 7 3 1 0 81 11 79
2020 Policy 43 38 11 5 2 1 0 82 7 535
2020 Project management 52 29 7 7 4 1 1 82 11 192
2020 Other services to the public 58 19 14 8 0 1 0 78 8 70
2020 None of the above 41 34 13 7 5 1 0 75 12 180
2019 Client contact centre 31 38 18 9 3 0 0 70 12 92
2019 Health care practitioners 46 25 14 7 6 1 0 72 13 128
2019 Federal regulators 42 33 14 7 3 0 0 75 10 624
2019 Compliance, inspection and enforcement 42 37 12 7 3 0 0 78 10 526
2019 Communications or public affairs 39 37 14 7 3 0 0 76 10 216
2019 Access to information and privacy 50 30 10 5 4 1 0 81 9 72
2019 Security 32 26 18 12 10 2 0 59 23 59
2019 Science and technology 41 33 16 7 3 0 0 74 9 639
2019 Legal services 35 38 23 4 0 0 0 73 4 25
2019 Administration and operations 47 32 12 5 3 1 0 80 8 610
2019 Human resources 39 35 17 4 4 1 0 75 8 268
2019 Financial management 49 29 15 3 3 1 0 79 6 179
2019 Procurement 49 30 11 2 3 5 0 83 5 43
2019 Real property 40 31 16 8 4 2 0 72 12 50
2019 Materiel management 77 8 15 0 0 0 0 85 0 11
2019 Information management 36 34 14 8 8 0 0 70 16 141
2019 Information technology 37 30 21 7 4 1 1 67 11 203
2019 Evaluation 42 36 13 6 3 0 0 78 9 387
2019 Data sciences 50 29 13 5 4 0 0 79 9 80
2019 Policy 39 36 15 6 2 1 0 76 9 441
2019 Project management 39 34 16 8 3 1 0 73 11 188
2019 Other services to the public 41 37 10 2 9 2 0 79 11 51
2019 None of the above 45 25 15 7 8 1 0 70 14 200
2018 Client contact centre 37 42 8 3 8 2 0 81 11 59
2018 Health care practitioners 42 33 15 6 4 1 0 75 10 88
2018 Federal regulators 39 34 15 6 5 0 0 74 11 579
2018 Compliance, inspection and enforcement 37 38 14 4 5 2 0 76 9 433
2018 Communications or public affairs 37 32 18 8 5 0 0 69 13 198
2018 Access to information and privacy 46 32 13 4 6 0 0 78 9 50
2018 Security 33 29 20 9 9 0 0 62 18 34
2018 Science and technology 41 31 17 8 3 0 0 72 11 512
2018 Legal services 43 30 22 5 0 0 0 73 5 18
2018 Administration and operations 48 30 13 5 3 1 0 79 8 493
2018 Human resources 32 40 15 8 5 0 0 72 13 194
2018 Financial management 39 29 20 5 4 3 0 70 10 145
2018 Procurement 60 20 15 0 5 0 0 80 5 19
2018 Real property 19 32 32 15 2 0 0 51 17 24
2018 Information management 36 33 21 6 3 0 0 70 10 124
2018 Information technology 26 31 28 9 5 2 0 58 14 145
2018 Evaluation 42 30 20 5 3 1 0 72 8 355
2018 Data sciences 51 35 7 3 4 0 0 86 7 79
2018 Policy 42 34 16 5 3 1 0 76 8 377
2018 Project management 39 35 16 6 4 0 0 74 10 150
2018 Other services to the public 39 35 10 12 3 0 0 74 15 52
2018 None of the above 29 35 14 13 8 1 0 64 22 151
2017 Client contact centre 29 35 13 12 8 3 0 66 20 138
2017 Health care practitioners 33 28 16 11 11 1 0 61 22 383
2017 Federal regulators 39 32 18 7 4 0 0 71 11 562
2017 Compliance, inspection and enforcement 33 40 14 8 5 1 0 73 13 392
2017 Communications or public affairs 33 31 19 11 5 1 0 65 16 224
2017 Access to information and privacy 44 42 10 3 2 0 0 86 5 60
2017 Security 24 42 11 13 10 0 0 66 23 38
2017 Science and technology 33 37 16 7 6 1 0 71 13 609
2017 Legal services 42 34 19 0 5 0 0 77 5 21
2017 Administration and operations 36 32 18 8 7 0 0 68 14 891
2017 Human resources 31 40 18 7 4 0 0 71 11 246
2017 Financial management 40 34 14 7 4 1 0 75 11 211
2017 Procurement 32 40 3 8 14 3 0 74 23 34
2017 Real property 43 16 17 14 8 2 0 60 22 51
2017 Materiel management 63 17 20 0 0 0 0 80 0 14
2017 Information management 37 29 17 8 9 1 0 67 17 162
2017 Information technology 29 31 22 10 8 1 0 60 18 217
2017 Evaluation 37 37 17 6 3 0 0 75 8 334
2017 Data sciences 39 34 22 5 0 0 0 73 5 97
2017 Policy 31 37 17 11 4 1 0 68 15 510
2017 Project management 33 37 15 7 6 1 0 71 13 230
2017 Other services to the public 52 19 12 11 5 0 0 72 16 89
2017 None of the above 40 28 16 7 8 1 0 69 15 356
2014 Client contact centre 21 31 21 14 10 2 1 54 25 178
2014 Health care practitioners 23 32 19 13 12 2 0 56 25 514
2014 Federal regulators 28 40 17 9 5 0 0 69 14 723
2014 Compliance, inspection and enforcement 28 43 16 7 6 0 0 72 12 430
2014 Communications or public affairs 31 39 15 10 4 2 0 71 14 262
2014 Access to information and privacy 26 39 6 22 8 0 0 64 30 36
2014 Security 19 33 21 11 16 0 0 52 27 51
2014 Science and technology 30 40 17 8 4 0 0 71 12 727
2014 Legal services 56 34 10 0 0 0 0 90 0 29
2014 Administration and operations 26 37 19 10 8 1 0 64 18 1150
2014 Human resources 27 38 18 9 7 1 0 66 16 296
2014 Financial management 31 37 15 8 6 2 0 69 15 296
2014 Procurement 24 35 5 22 12 2 0 60 35 39
2014 Real property 38 29 24 6 4 0 0 67 9 84
2014 Materiel management 26 52 17 5 0 0 0 78 5 13
2014 Information management 26 34 18 12 11 0 0 59 23 216
2014 Information technology 20 32 22 16 9 1 0 53 25 285
2014 Evaluation 28 40 17 9 6 1 0 68 15 416
2014 Other services to the public 24 33 16 14 12 0 1 57 26 164
2014 None of the above 20 38 18 13 9 2 0 59 23 624

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 40 6 1 3 2 0 90 5 67
2020 Health care practitioners 50 25 12 7 6 0 0 75 13 102
2020 Federal regulators 46 36 11 4 2 0 0 82 7 679
2020 Compliance, inspection and enforcement 44 36 12 4 3 0 0 81 7 603
2020 Communications or public affairs 47 31 11 8 3 0 0 78 10 210
2020 Access to information and privacy 65 26 4 1 4 0 0 91 5 80
2020 Security 41 27 16 13 2 0 0 69 15 50
2020 Science and technology 40 38 13 6 3 0 0 78 9 474
2020 Legal services 32 40 19 9 0 0 0 72 9 20
2020 Administration and operations 54 29 11 4 2 0 0 83 6 625
2020 Human resources 48 38 10 3 2 0 0 86 4 243
2020 Financial management 56 28 10 4 1 0 0 84 6 156
2020 Procurement 36 46 11 7 0 0 0 82 7 28
2020 Real property 52 24 16 8 0 0 0 76 8 48
2020 Information management 39 36 13 6 6 0 0 75 11 121
2020 Information technology 37 29 19 7 6 2 0 68 13 192
2020 Evaluation 47 35 11 4 2 0 0 83 7 394
2020 Data sciences 49 29 10 8 2 1 0 80 11 79
2020 Policy 42 41 10 4 2 0 0 83 7 529
2020 Project management 52 31 6 6 5 1 1 84 11 191
2020 Other services to the public 51 26 15 7 0 1 0 79 7 70
2020 None of the above 41 35 10 10 4 0 0 76 14 181
2019 Client contact centre 31 41 13 8 6 0 0 73 14 93
2019 Health care practitioners 41 29 17 8 5 0 0 70 13 127
2019 Federal regulators 39 37 13 7 3 0 0 77 10 622
2019 Compliance, inspection and enforcement 38 39 13 6 3 0 0 77 10 525
2019 Communications or public affairs 39 38 12 8 2 0 0 78 10 216
2019 Access to information and privacy 51 32 9 6 3 0 0 82 9 71
2019 Security 29 26 28 10 7 0 0 55 17 58
2019 Science and technology 39 35 15 8 3 0 0 74 11 637
2019 Legal services 27 58 11 0 4 0 0 86 4 25
2019 Administration and operations 45 35 13 4 2 1 0 81 6 603
2019 Human resources 40 33 18 5 4 0 0 74 8 265
2019 Financial management 48 30 14 4 2 1 1 80 6 179
2019 Procurement 46 36 12 2 0 3 0 85 2 41
2019 Real property 45 22 18 8 7 0 0 67 15 50
2019 Materiel management 77 8 15 0 0 0 0 85 0 11
2019 Information management 36 36 15 9 4 0 0 72 14 137
2019 Information technology 39 31 19 7 4 0 0 70 11 202
2019 Evaluation 37 43 11 6 3 1 1 80 8 382
2019 Data sciences 48 29 15 5 2 0 0 77 7 80
2019 Policy 37 40 15 6 2 1 0 77 8 441
2019 Project management 40 33 15 8 4 0 0 73 12 184
2019 Other services to the public 34 44 8 7 7 0 0 78 14 51
2019 None of the above 45 25 14 7 7 1 0 71 15 198
2018 Client contact centre 38 42 9 3 6 2 0 81 10 59
2018 Health care practitioners 39 36 14 8 3 0 0 75 11 89
2018 Federal regulators 38 36 15 6 5 0 0 74 11 581
2018 Compliance, inspection and enforcement 34 40 14 6 4 2 0 76 10 435
2018 Communications or public affairs 37 39 12 11 2 0 0 76 13 196
2018 Access to information and privacy 46 36 7 5 4 2 0 83 9 52
2018 Security 28 30 19 13 9 0 0 58 22 34
2018 Science and technology 40 34 13 10 3 0 0 74 13 509
2018 Legal services 40 34 21 5 0 0 0 74 5 19
2018 Administration and operations 48 32 12 5 3 0 0 80 8 487
2018 Human resources 32 42 13 8 4 1 0 74 12 195
2018 Financial management 39 27 21 9 3 1 0 67 12 142
2018 Procurement 55 20 20 0 5 0 0 75 5 19
2018 Real property 19 32 36 4 9 0 0 51 13 24
2018 Information management 36 35 17 9 2 0 0 71 11 121
2018 Information technology 29 37 20 9 4 1 0 66 13 146
2018 Evaluation 40 37 15 6 2 0 0 77 8 352
2018 Data sciences 47 39 9 1 4 0 0 86 5 79
2018 Policy 40 38 12 7 2 0 0 79 9 371
2018 Project management 36 43 11 8 2 0 0 80 10 148
2018 Other services to the public 38 34 18 6 3 0 0 73 10 52
2018 None of the above 27 38 11 16 8 0 1 65 24 148
2017 Client contact centre 29 38 19 9 5 0 0 67 14 139
2017 Health care practitioners 33 30 15 11 11 0 0 63 22 383
2017 Federal regulators 36 36 17 8 3 0 0 72 11 562
2017 Compliance, inspection and enforcement 31 40 14 8 7 0 0 71 14 392
2017 Communications or public affairs 34 35 14 10 5 1 0 70 15 224
2017 Access to information and privacy 49 40 7 3 2 0 0 89 5 60
2017 Security 24 44 11 9 12 0 0 68 21 38
2017 Science and technology 30 41 15 8 5 1 0 72 13 609
2017 Legal services 36 45 14 0 5 0 0 81 5 21
2017 Administration and operations 35 36 16 8 6 0 0 71 13 897
2017 Human resources 30 42 15 9 3 0 0 73 12 246
2017 Financial management 41 35 13 6 4 0 0 77 10 210
2017 Procurement 38 30 6 15 11 0 0 68 26 35
2017 Real property 39 28 9 12 11 0 0 68 23 51
2017 Materiel management 48 32 14 6 0 0 0 80 6 14
2017 Information management 37 33 16 6 7 1 0 70 13 162
2017 Information technology 29 32 18 15 6 1 0 61 20 217
2017 Evaluation 35 39 16 7 3 0 0 75 10 335
2017 Data sciences 40 39 17 4 0 0 0 79 4 97
2017 Policy 30 42 16 9 4 0 0 72 12 513
2017 Project management 34 40 12 8 6 0 0 74 14 230
2017 Other services to the public 51 23 14 6 6 0 0 74 12 89
2017 None of the above 41 30 15 8 6 1 0 71 14 356
2014 Client contact centre 20 37 18 15 10 1 1 58 25 178
2014 Health care practitioners 24 32 17 15 10 1 0 57 26 515
2014 Federal regulators 27 41 17 10 5 0 0 69 15 724
2014 Compliance, inspection and enforcement 25 43 17 9 5 0 0 68 15 430
2014 Communications or public affairs 34 39 11 12 4 1 0 73 16 261
2014 Access to information and privacy 23 41 3 24 8 0 0 64 33 36
2014 Security 24 33 22 9 13 0 0 57 21 51
2014 Science and technology 28 41 16 10 4 0 0 70 14 726
2014 Legal services 56 34 7 3 0 0 0 90 3 29
2014 Administration and operations 27 39 16 10 7 0 0 66 18 1150
2014 Human resources 30 39 16 7 7 0 0 70 14 296
2014 Financial management 32 39 15 7 6 1 0 72 13 297
2014 Procurement 24 32 10 24 10 0 0 56 34 39
2014 Real property 33 30 25 8 5 0 0 63 12 84
2014 Materiel management 15 53 12 20 0 0 0 68 20 13
2014 Information management 27 36 16 11 9 0 0 63 20 215
2014 Information technology 21 36 18 16 7 1 0 58 24 284
2014 Evaluation 27 41 14 13 5 0 0 68 18 416
2014 Other services to the public 23 38 18 11 11 0 0 60 22 165
2014 None of the above 22 38 19 14 7 1 0 60 21 624

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 24 19 1 3 5 0 76 4 70
2020 Health care practitioners 46 18 14 9 9 2 2 68 18 103
2020 Federal regulators 44 25 17 7 4 3 0 72 11 683
2020 Compliance, inspection and enforcement 36 28 17 11 4 4 0 67 15 607
2020 Communications or public affairs 43 24 12 11 6 5 0 70 17 211
2020 Access to information and privacy 57 20 12 5 6 0 0 77 11 81
2020 Security 40 12 30 12 4 0 2 53 17 51
2020 Science and technology 35 29 19 9 5 3 0 66 14 476
2020 Legal services 53 28 9 5 5 0 0 81 10 20
2020 Administration and operations 47 24 15 7 4 3 0 73 11 628
2020 Human resources 46 24 19 7 3 1 0 71 10 243
2020 Financial management 53 19 17 6 4 1 0 73 10 155
2020 Procurement 40 28 18 7 4 4 0 70 11 28
2020 Real property 41 29 8 14 5 2 0 72 20 48
2020 Information management 35 21 25 5 8 5 0 59 14 122
2020 Information technology 30 23 23 10 10 2 1 55 21 193
2020 Evaluation 42 27 16 7 4 5 1 73 11 395
2020 Data sciences 40 24 19 12 3 1 0 65 16 79
2020 Policy 39 27 17 8 4 4 0 69 13 537
2020 Project management 41 30 12 8 4 3 1 74 13 194
2020 Other services to the public 48 22 16 6 4 3 1 73 11 70
2020 None of the above 37 23 16 7 8 5 3 66 16 183
2019 Client contact centre 33 29 15 11 8 2 2 64 20 93
2019 Health care practitioners 38 23 22 8 7 2 0 62 16 128
2019 Federal regulators 37 29 17 8 6 3 0 67 15 627
2019 Compliance, inspection and enforcement 35 27 18 10 6 3 0 64 17 526
2019 Communications or public affairs 36 23 19 13 4 3 1 62 18 216
2019 Access to information and privacy 42 28 14 6 4 6 0 74 10 71
2019 Security 30 21 15 19 15 0 0 51 34 59
2019 Science and technology 33 26 21 10 6 3 0 61 17 641
2019 Legal services 36 33 14 7 9 0 0 70 16 25
2019 Administration and operations 37 25 19 9 6 4 1 65 16 615
2019 Human resources 36 23 21 9 8 3 0 61 17 267
2019 Financial management 42 23 22 7 5 0 1 66 12 180
2019 Procurement 51 22 9 7 7 3 0 75 15 43
2019 Real property 44 17 17 6 10 5 0 65 17 50
2019 Materiel management 71 23 0 7 0 0 0 93 7 11
2019 Information management 26 25 24 13 8 4 0 54 21 142
2019 Information technology 35 26 19 11 7 2 1 62 18 203
2019 Evaluation 37 29 15 11 5 3 0 68 17 389
2019 Data sciences 38 25 20 8 6 3 0 65 15 80
2019 Policy 32 29 18 11 4 5 0 64 16 443
2019 Project management 34 26 19 10 7 2 1 62 18 188
2019 Other services to the public 28 29 17 9 9 9 0 62 19 51
2019 None of the above 40 21 19 9 7 4 0 64 17 200
2018 Client contact centre 32 26 23 7 6 5 2 62 13 59
2018 Health care practitioners 35 29 23 4 6 2 0 66 11 89
2018 Federal regulators 35 27 17 8 7 5 0 66 16 582
2018 Compliance, inspection and enforcement 29 34 17 7 7 6 0 67 15 434
2018 Communications or public affairs 28 29 22 10 9 3 0 59 19 198
2018 Access to information and privacy 44 34 10 5 5 0 0 79 11 52
2018 Security 27 15 27 22 6 3 0 43 29 35
2018 Science and technology 33 23 21 12 5 5 1 59 18 514
2018 Legal services 36 20 25 6 5 9 0 61 12 19
2018 Administration and operations 44 21 18 8 6 2 1 67 15 493
2018 Human resources 33 27 17 10 11 3 0 62 21 194
2018 Financial management 37 22 21 10 6 4 0 62 16 144
2018 Procurement 55 5 20 15 5 0 0 60 20 19
2018 Real property 19 23 36 8 13 0 0 43 21 24
2018 Information management 29 21 24 14 6 6 0 53 21 124
2018 Information technology 27 28 19 8 14 3 0 57 23 146
2018 Evaluation 35 27 23 10 3 3 0 64 13 355
2018 Data sciences 35 28 23 6 8 0 0 63 14 79
2018 Policy 34 30 17 11 4 3 1 67 16 378
2018 Project management 30 23 20 11 9 7 0 57 22 152
2018 Other services to the public 29 31 13 19 8 0 0 61 27 52
2018 None of the above 26 26 16 13 15 2 2 54 29 150
2017 Client contact centre 32 24 17 10 9 8 0 60 21 139
2017 Health care practitioners 31 20 17 12 14 5 1 55 27 382
2017 Federal regulators 31 28 18 11 7 5 0 62 19 562
2017 Compliance, inspection and enforcement 26 29 18 11 10 5 1 58 22 392
2017 Communications or public affairs 31 23 17 13 13 3 0 56 27 222
2017 Access to information and privacy 46 20 18 13 2 2 0 67 15 60
2017 Security 25 19 16 9 15 17 0 53 28 37
2017 Science and technology 26 29 19 13 8 5 0 58 22 608
2017 Legal services 34 38 10 5 9 5 0 76 14 21
2017 Administration and operations 31 24 20 12 10 3 0 56 23 897
2017 Human resources 32 26 20 12 7 4 0 59 20 246
2017 Financial management 40 23 14 12 7 4 0 66 19 209
2017 Procurement 30 34 14 5 17 0 0 65 22 35
2017 Real property 24 18 25 20 11 2 0 43 31 50
2017 Materiel management 53 36 10 0 0 0 0 90 0 14
2017 Information management 32 21 20 9 13 6 0 56 23 161
2017 Information technology 25 28 18 14 11 4 0 55 26 217
2017 Evaluation 33 30 18 11 4 4 1 66 16 335
2017 Data sciences 35 33 21 10 1 1 0 68 11 96
2017 Policy 26 30 18 13 9 4 0 59 23 512
2017 Project management 33 22 19 12 10 3 1 57 23 230
2017 Other services to the public 36 23 18 6 12 5 1 63 18 89
2017 None of the above 37 21 16 10 10 5 0 62 21 356
2014 Client contact centre 23 24 20 14 15 4 1 48 30 178
2014 Health care practitioners 26 27 16 13 13 5 0 56 27 514
2014 Federal regulators 27 27 19 15 7 4 0 57 23 722
2014 Compliance, inspection and enforcement 24 30 19 12 8 6 0 57 22 430
2014 Communications or public affairs 32 30 15 10 10 4 0 64 21 262
2014 Access to information and privacy 20 31 13 17 14 6 0 54 32 36
2014 Security 20 21 16 21 19 3 0 42 41 51
2014 Science and technology 29 29 20 12 7 4 1 60 19 727
2014 Legal services 54 13 31 3 0 0 0 66 3 29
2014 Administration and operations 26 24 20 15 12 3 0 52 28 1151
2014 Human resources 27 22 20 15 10 4 1 52 27 297
2014 Financial management 30 28 20 10 9 4 0 60 20 297
2014 Procurement 17 22 12 24 22 2 0 40 47 39
2014 Real property 30 20 30 6 7 6 0 54 14 84
2014 Materiel management 36 47 12 5 0 0 0 83 5 13
2014 Information management 22 23 22 12 13 6 1 49 28 216
2014 Information technology 21 24 21 18 11 5 0 48 30 285
2014 Evaluation 27 25 18 13 11 4 1 55 26 416
2014 Other services to the public 26 24 23 9 15 3 1 51 25 165
2014 None of the above 21 26 19 15 14 6 0 49 31 624
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 30 8 2 1 0 11 88 3 71
2020 Health care practitioners 55 20 10 3 5 2 6 81 8 100
2020 Federal regulators 54 26 11 4 2 1 3 83 6 680
2020 Compliance, inspection and enforcement 45 28 16 4 3 2 3 76 7 607
2020 Communications or public affairs 57 23 11 4 1 0 2 83 6 209
2020 Access to information and privacy 57 18 14 5 2 1 2 78 7 82
2020 Security 55 22 14 2 0 2 6 83 2 51
2020 Science and technology 44 27 17 5 2 2 2 75 7 474
2020 Legal services 28 25 37 5 0 0 5 56 5 20
2020 Administration and operations 55 24 13 3 1 2 3 82 5 627
2020 Human resources 55 25 12 2 0 1 4 85 3 241
2020 Financial management 54 27 9 3 3 0 4 84 6 157
2020 Procurement 29 43 17 4 4 0 4 74 7 28
2020 Real property 63 25 3 5 0 2 1 91 6 48
2020 Information management 50 20 18 3 2 3 3 76 5 121
2020 Information technology 59 24 7 4 2 2 3 87 5 194
2020 Evaluation 48 28 14 4 2 1 3 79 7 396
2020 Data sciences 58 25 7 7 1 1 1 85 8 80
2020 Policy 64 24 6 4 1 1 0 89 5 538
2020 Project management 57 23 9 4 3 0 4 84 7 192
2020 Other services to the public 46 19 15 4 4 5 7 74 9 70
2020 None of the above 56 19 10 3 2 4 7 84 5 182
2019 Client contact centre 36 26 16 6 10 2 5 66 17 91
2019 Health care practitioners 46 22 14 4 6 1 7 74 11 126
2019 Federal regulators 55 25 10 4 2 1 2 83 7 629
2019 Compliance, inspection and enforcement 45 28 16 4 2 2 3 77 6 527
2019 Communications or public affairs 66 20 8 2 0 0 3 88 3 217
2019 Access to information and privacy 57 22 11 1 4 0 5 83 6 72
2019 Security 47 17 22 7 5 0 2 65 12 59
2019 Science and technology 47 28 11 9 3 1 3 77 11 641
2019 Legal services 38 34 21 4 0 3 0 75 4 26
2019 Administration and operations 51 22 15 4 3 1 4 77 7 615
2019 Human resources 53 26 12 4 1 0 2 81 6 267
2019 Financial management 47 27 13 5 4 2 2 77 9 179
2019 Procurement 47 31 18 0 0 4 0 82 0 44
2019 Real property 65 24 7 2 1 0 0 89 3 50
2019 Materiel management 39 54 7 0 0 0 0 93 0 11
2019 Information management 46 29 10 5 3 1 7 81 8 142
2019 Information technology 56 26 11 2 1 1 2 85 3 201
2019 Evaluation 42 29 15 6 3 2 3 75 9 388
2019 Data sciences 58 26 9 5 3 0 0 84 7 80
2019 Policy 61 27 7 2 2 0 0 88 5 440
2019 Project management 55 25 9 5 3 0 2 82 8 188
2019 Other services to the public 33 31 12 8 5 3 9 72 14 51
2019 None of the above 48 23 15 2 4 2 5 77 7 200

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 60 29 3 5 4 0 0 89 9 72
2020 Health care practitioners 48 28 11 7 6 0 0 76 13 100
2020 Federal regulators 54 30 9 5 2 0 0 84 7 678
2020 Compliance, inspection and enforcement 51 29 10 6 3 1 0 80 9 609
2020 Communications or public affairs 52 31 9 3 5 0 0 83 8 210
2020 Access to information and privacy 63 29 4 1 2 1 0 93 4 82
2020 Security 49 33 8 2 4 0 4 86 6 51
2020 Science and technology 47 32 11 6 3 0 0 79 10 478
2020 Legal services 42 35 23 0 0 0 0 77 0 20
2020 Administration and operations 56 25 10 5 3 1 0 82 8 627
2020 Human resources 53 30 10 5 1 0 1 84 6 243
2020 Financial management 53 30 10 5 2 0 0 84 7 157
2020 Procurement 54 39 4 0 4 0 0 93 4 28
2020 Real property 57 26 5 8 4 0 0 83 12 48
2020 Information management 49 31 7 8 3 1 0 81 11 122
2020 Information technology 49 30 7 6 5 1 1 81 11 193
2020 Evaluation 51 32 8 6 2 0 1 84 8 396
2020 Data sciences 60 22 5 8 5 0 0 83 13 80
2020 Policy 57 27 6 6 3 0 0 84 9 537
2020 Project management 57 24 5 9 3 0 1 82 12 192
2020 Other services to the public 40 42 9 7 2 1 0 83 8 70
2020 None of the above 49 31 9 7 3 2 0 82 9 182
2019 Client contact centre 42 32 10 5 10 1 1 75 15 91
2019 Health care practitioners 50 29 11 5 4 1 0 80 10 128
2019 Federal regulators 49 31 8 7 3 0 1 82 10 621
2019 Compliance, inspection and enforcement 48 30 10 7 3 1 0 80 10 523
2019 Communications or public affairs 55 27 9 6 3 0 0 82 9 217
2019 Access to information and privacy 55 23 9 4 6 2 0 80 10 72
2019 Security 48 19 14 9 11 0 0 66 20 58
2019 Science and technology 46 31 11 8 4 0 0 77 12 639
2019 Legal services 60 33 0 0 7 0 0 93 7 26
2019 Administration and operations 53 27 8 7 4 0 1 81 11 613
2019 Human resources 55 24 12 6 4 0 0 78 10 267
2019 Financial management 51 26 10 7 5 1 0 78 12 178
2019 Procurement 47 33 11 9 0 0 0 80 9 44
2019 Real property 56 20 8 12 3 0 0 76 16 50
2019 Materiel management 61 32 0 0 7 0 0 93 7 11
2019 Information management 42 28 14 7 5 1 2 73 13 142
2019 Information technology 52 30 8 6 2 1 1 84 8 202
2019 Evaluation 48 32 9 6 3 0 1 82 9 388
2019 Data sciences 54 20 13 12 1 0 0 74 13 80
2019 Policy 48 31 9 8 3 1 0 79 11 441
2019 Project management 49 28 6 12 4 0 1 78 16 186
2019 Other services to the public 48 39 4 0 7 3 0 89 7 51
2019 None of the above 45 32 8 10 5 0 1 78 15 199
2018 Client contact centre 41 45 3 5 4 0 1 88 9 59
2018 Health care practitioners 52 34 6 6 2 0 0 86 8 87
2018 Federal regulators 46 32 10 6 5 1 0 79 11 576
2018 Compliance, inspection and enforcement 46 33 9 7 2 2 1 81 10 428
2018 Communications or public affairs 45 35 7 8 3 1 0 81 11 195
2018 Access to information and privacy 56 32 7 2 4 0 0 87 6 51
2018 Security 42 37 15 3 3 0 0 79 6 35
2018 Science and technology 49 27 9 8 5 1 1 77 13 511
2018 Legal services 56 24 5 10 5 0 0 80 15 19
2018 Administration and operations 54 25 9 7 4 1 0 80 11 486
2018 Human resources 44 34 8 7 6 0 0 78 13 193
2018 Financial management 46 31 12 5 6 1 0 77 11 144
2018 Procurement 64 25 5 6 0 0 0 89 6 18
2018 Real property 23 38 13 15 11 0 0 61 26 23
2018 Information management 49 31 9 9 1 1 0 81 10 123
2018 Information technology 41 33 13 6 5 2 1 76 11 146
2018 Evaluation 47 31 10 7 4 1 1 80 10 353
2018 Data sciences 55 25 9 12 0 0 0 79 12 79
2018 Policy 48 32 7 9 3 1 1 81 12 373
2018 Project management 46 33 7 11 2 1 0 81 12 151
2018 Other services to the public 40 37 8 10 5 0 0 78 14 52
2018 None of the above 46 25 10 10 5 3 1 74 15 145
2017 Client contact centre 39 36 10 9 6 1 1 75 15 139
2017 Health care practitioners 42 32 8 9 7 0 2 75 16 381
2017 Federal regulators 42 31 12 8 5 0 1 75 13 562
2017 Compliance, inspection and enforcement 42 38 6 9 4 0 1 81 13 393
2017 Communications or public affairs 42 34 8 10 5 1 0 77 15 223
2017 Access to information and privacy 59 21 9 8 2 0 0 81 10 60
2017 Security 35 47 9 0 7 3 0 83 7 38
2017 Science and technology 45 33 7 8 5 1 1 79 14 608
2017 Legal services 50 36 5 9 0 0 0 86 9 21
2017 Administration and operations 46 28 10 8 6 1 0 75 14 896
2017 Human resources 45 33 6 9 5 1 0 80 14 246
2017 Financial management 53 27 8 7 5 0 0 80 12 212
2017 Procurement 41 35 9 8 8 0 0 76 16 36
2017 Real property 43 27 14 8 7 2 0 71 15 51
2017 Materiel management 24 20 32 24 0 0 0 44 24 14
2017 Information management 44 32 10 6 6 1 1 77 12 161
2017 Information technology 45 31 10 8 6 0 0 76 14 216
2017 Evaluation 48 31 8 7 5 0 1 80 12 335
2017 Data sciences 47 39 4 8 1 0 0 87 9 97
2017 Policy 47 30 7 9 6 1 0 77 15 513
2017 Project management 49 32 5 9 5 0 0 82 13 230
2017 Other services to the public 54 27 5 10 4 0 0 81 14 88
2017 None of the above 48 28 9 7 5 2 1 78 13 357
2014 Client contact centre 32 37 13 10 8 0 1 68 18 177
2014 Health care practitioners 38 33 9 13 7 1 0 71 20 514
2014 Federal regulators 44 35 9 7 4 1 0 80 11 723
2014 Compliance, inspection and enforcement 43 33 9 8 6 1 0 77 14 430
2014 Communications or public affairs 43 33 9 9 5 1 1 77 14 262
2014 Access to information and privacy 20 45 11 13 11 0 0 64 25 36
2014 Security 46 33 9 7 5 0 0 79 12 51
2014 Science and technology 39 36 11 8 4 1 1 76 13 727
2014 Legal services 40 36 14 10 0 0 0 76 10 28
2014 Administration and operations 43 32 10 9 6 0 0 75 15 1151
2014 Human resources 45 34 9 8 4 0 0 79 12 297
2014 Financial management 44 33 9 7 6 1 0 78 13 297
2014 Procurement 34 34 10 10 10 2 0 70 20 39
2014 Real property 40 35 11 7 8 0 0 75 14 84
2014 Materiel management 42 21 5 25 6 0 0 63 32 13
2014 Information management 48 28 8 11 4 1 0 77 15 216
2014 Information technology 44 28 11 9 6 0 0 73 16 285
2014 Evaluation 43 35 6 8 7 1 0 79 15 414
2014 Other services to the public 40 27 12 13 8 0 1 67 21 164
2014 None of the above 40 34 10 7 7 1 0 75 15 623

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 63 24 8 4 0 1 0 87 4 71
2020 Health care practitioners 57 19 10 7 7 0 0 76 14 102
2020 Federal regulators 59 26 7 5 3 0 0 85 7 682
2020 Compliance, inspection and enforcement 56 28 9 4 3 0 0 84 7 610
2020 Communications or public affairs 59 24 9 5 3 0 0 83 8 212
2020 Access to information and privacy 65 24 6 3 1 0 0 89 5 82
2020 Security 61 25 8 6 0 0 0 86 6 51
2020 Science and technology 54 28 9 6 3 0 0 83 9 476
2020 Legal services 51 30 10 9 0 0 0 81 9 20
2020 Administration and operations 67 20 9 2 2 0 0 87 4 627
2020 Human resources 63 26 6 4 0 0 0 89 5 244
2020 Financial management 63 21 10 5 1 0 0 84 6 157
2020 Procurement 61 25 4 4 7 0 0 86 10 28
2020 Real property 64 21 8 5 2 0 0 85 7 48
2020 Information management 59 26 8 2 4 0 0 85 6 122
2020 Information technology 59 21 9 6 4 0 1 81 10 194
2020 Evaluation 59 23 8 5 4 0 1 83 9 397
2020 Data sciences 66 21 6 5 2 0 0 87 7 80
2020 Policy 59 26 7 5 3 0 0 85 8 538
2020 Project management 57 28 6 6 3 0 1 85 9 194
2020 Other services to the public 64 20 10 4 0 2 0 86 4 70
2020 None of the above 62 22 7 4 4 1 1 85 8 182
2019 Client contact centre 43 30 7 9 10 0 0 74 19 91
2019 Health care practitioners 60 18 12 4 6 0 0 78 10 126
2019 Federal regulators 55 27 8 5 5 0 0 82 10 627
2019 Compliance, inspection and enforcement 54 27 8 8 3 1 0 81 11 527
2019 Communications or public affairs 57 26 8 6 2 0 0 84 8 217
2019 Access to information and privacy 60 27 7 1 5 0 0 87 6 72
2019 Security 51 27 12 7 3 0 0 77 10 59
2019 Science and technology 54 27 8 7 3 0 0 81 10 642
2019 Legal services 56 37 7 0 0 0 0 93 0 26
2019 Administration and operations 64 22 5 5 3 0 0 87 8 615
2019 Human resources 58 26 8 4 4 0 0 84 8 268
2019 Financial management 60 18 10 7 5 1 0 79 12 180
2019 Procurement 55 33 9 3 0 0 0 88 3 44
2019 Real property 58 19 17 2 4 0 0 77 6 48
2019 Materiel management 71 23 0 0 7 0 0 93 7 11
2019 Information management 56 21 13 5 3 0 1 78 8 142
2019 Information technology 60 24 7 4 3 1 1 86 7 203
2019 Evaluation 54 28 10 6 3 0 0 82 9 388
2019 Data sciences 54 34 4 5 3 0 1 89 7 80
2019 Policy 52 31 7 6 4 0 0 83 10 444
2019 Project management 49 28 8 9 5 0 1 78 14 188
2019 Other services to the public 60 18 14 5 3 0 0 78 8 51
2019 None of the above 57 24 6 9 2 1 1 83 11 199
2018 Client contact centre 50 32 4 6 6 0 1 83 13 59
2018 Health care practitioners 55 32 6 4 4 0 0 86 8 88
2018 Federal regulators 47 28 13 7 5 0 0 75 12 577
2018 Compliance, inspection and enforcement 50 28 11 7 4 1 0 78 11 433
2018 Communications or public affairs 50 29 11 4 6 0 0 79 10 197
2018 Access to information and privacy 55 34 2 6 4 0 0 89 9 51
2018 Security 55 27 15 0 3 0 0 82 3 35
2018 Science and technology 54 26 9 6 5 0 0 80 11 514
2018 Legal services 50 30 0 15 5 0 0 80 20 19
2018 Administration and operations 61 22 6 6 4 0 1 83 11 492
2018 Human resources 52 27 6 7 6 1 1 80 14 192
2018 Financial management 47 28 12 6 7 0 0 75 12 146
2018 Procurement 61 29 5 0 5 0 0 90 5 19
2018 Real property 44 17 13 15 11 0 0 61 26 23
2018 Information management 52 23 14 8 2 0 1 75 10 124
2018 Information technology 51 22 12 7 5 1 1 75 13 146
2018 Evaluation 50 29 10 7 2 1 1 80 9 353
2018 Data sciences 49 34 8 6 3 0 0 83 9 78
2018 Policy 53 27 9 7 5 1 0 80 11 375
2018 Project management 50 25 15 6 4 1 0 76 10 152
2018 Other services to the public 50 27 14 5 5 0 0 76 10 52
2018 None of the above 50 28 11 6 3 1 1 78 10 148
2017 Client contact centre 48 26 15 4 6 0 1 74 10 137
2017 Health care practitioners 50 22 14 8 6 0 0 72 14 381
2017 Federal regulators 48 28 9 8 5 1 0 77 14 563
2017 Compliance, inspection and enforcement 51 27 10 5 7 0 0 78 12 393
2017 Communications or public affairs 47 28 9 9 5 1 0 76 14 224
2017 Access to information and privacy 69 19 5 5 3 0 0 87 8 60
2017 Security 57 20 11 3 7 3 0 79 10 38
2017 Science and technology 52 28 6 9 4 1 0 81 13 608
2017 Legal services 68 23 4 0 0 0 5 95 0 21
2017 Administration and operations 55 23 9 7 6 0 0 78 13 896
2017 Human resources 57 21 8 9 4 1 0 78 14 246
2017 Financial management 59 22 10 5 4 0 0 81 9 210
2017 Procurement 46 25 14 9 6 0 0 71 15 36
2017 Real property 51 32 10 2 5 0 0 83 7 50
2017 Materiel management 24 56 19 0 0 0 0 81 0 14
2017 Information management 53 26 12 4 6 0 0 78 10 161
2017 Information technology 52 28 9 8 3 0 0 80 11 214
2017 Evaluation 51 29 7 7 6 0 0 80 13 334
2017 Data sciences 59 29 7 2 3 0 0 88 5 97
2017 Policy 50 25 9 8 7 1 0 75 16 512
2017 Project management 58 24 7 6 4 0 0 83 10 230
2017 Other services to the public 47 25 15 7 6 0 0 73 12 89
2017 None of the above 52 25 10 5 6 1 1 79 11 357
2014 Client contact centre 33 37 12 9 7 1 1 72 16 178
2014 Health care practitioners 44 26 10 10 9 1 0 71 19 513
2014 Federal regulators 50 28 10 7 4 0 0 79 11 724
2014 Compliance, inspection and enforcement 49 27 12 5 6 1 0 76 11 430
2014 Communications or public affairs 49 32 7 5 6 0 0 82 12 262
2014 Access to information and privacy 25 45 6 11 14 0 0 70 24 36
2014 Security 56 19 12 5 7 0 0 75 12 51
2014 Science and technology 47 32 11 6 3 0 0 80 10 727
2014 Legal services 55 32 9 0 3 0 0 87 3 29
2014 Administration and operations 50 28 10 6 5 0 0 78 12 1148
2014 Human resources 55 26 11 6 2 0 0 80 8 297
2014 Financial management 50 24 9 10 6 1 0 75 16 295
2014 Procurement 37 20 24 12 8 0 0 56 20 39
2014 Real property 53 30 8 3 6 0 0 83 10 84
2014 Materiel management 42 27 0 25 6 0 0 68 32 13
2014 Information management 54 26 8 4 7 0 0 80 11 216
2014 Information technology 51 26 9 7 6 0 0 77 14 285
2014 Evaluation 48 27 9 9 5 1 0 76 15 415
2014 Other services to the public 48 25 12 10 4 1 0 74 14 165
2014 None of the above 46 26 11 9 7 0 0 72 17 622

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 31 6 1 5 4 1 87 7 72
2020 Health care practitioners 45 20 15 4 6 10 0 72 10 102
2020 Federal regulators 45 31 11 6 2 5 0 80 9 683
2020 Compliance, inspection and enforcement 37 34 12 4 3 10 0 79 8 610
2020 Communications or public affairs 38 36 9 7 2 7 0 80 10 211
2020 Access to information and privacy 54 25 6 4 1 10 0 88 5 82
2020 Security 34 33 12 11 4 6 0 72 16 51
2020 Science and technology 34 31 14 7 3 10 0 73 11 479
2020 Legal services 53 28 14 0 0 5 0 85 0 20
2020 Administration and operations 51 26 12 4 2 5 0 81 6 625
2020 Human resources 37 36 12 5 4 6 0 78 9 244
2020 Financial management 43 28 18 3 2 7 0 76 5 157
2020 Procurement 26 26 22 7 0 19 0 64 9 27
2020 Real property 42 30 10 6 8 3 0 75 15 47
2020 Information management 40 26 13 6 6 9 0 72 14 121
2020 Information technology 31 30 13 6 5 14 1 72 13 194
2020 Evaluation 42 31 11 4 4 9 0 80 9 397
2020 Data sciences 56 14 9 5 6 10 0 78 12 80
2020 Policy 46 29 10 5 2 8 0 82 7 537
2020 Project management 48 30 9 4 4 5 1 83 8 193
2020 Other services to the public 43 26 14 6 0 8 3 78 7 70
2020 None of the above 40 27 13 5 5 9 1 75 11 182
2019 Client contact centre 35 35 16 5 4 5 0 74 9 93
2019 Health care practitioners 41 26 16 8 5 3 1 70 14 128
2019 Federal regulators 34 35 13 8 5 5 0 73 13 626
2019 Compliance, inspection and enforcement 34 29 14 9 4 10 0 70 14 525
2019 Communications or public affairs 32 39 11 7 3 6 0 76 12 217
2019 Access to information and privacy 38 36 5 10 4 6 0 79 15 72
2019 Security 36 19 21 8 10 5 0 58 20 59
2019 Science and technology 33 30 16 9 3 9 0 69 14 640
2019 Legal services 37 28 24 11 0 0 0 65 11 26
2019 Administration and operations 40 34 12 5 4 5 0 77 10 613
2019 Human resources 25 37 15 14 4 5 0 65 19 267
2019 Financial management 35 31 17 7 2 8 0 71 10 179
2019 Procurement 41 33 16 4 3 4 0 77 7 44
2019 Real property 45 25 7 8 9 5 0 74 18 50
2019 Materiel management 62 24 7 0 0 7 0 93 0 11
2019 Information management 32 35 15 9 7 3 0 69 16 142
2019 Information technology 31 31 17 8 3 10 0 69 12 203
2019 Evaluation 32 30 15 9 3 10 0 70 14 389
2019 Data sciences 36 21 15 8 4 16 0 68 14 80
2019 Policy 33 37 13 8 2 6 0 75 12 442
2019 Project management 30 38 15 9 4 4 0 70 14 188
2019 Other services to the public 37 23 17 10 4 10 0 66 16 51
2019 None of the above 32 29 16 10 8 6 0 65 19 200
2018 Client contact centre 41 22 17 6 6 5 3 68 13 60
2018 Health care practitioners 39 22 16 7 2 15 1 72 10 89
2018 Federal regulators 32 31 16 8 6 7 0 68 15 584
2018 Compliance, inspection and enforcement 29 29 17 7 5 12 1 67 14 436
2018 Communications or public affairs 31 35 10 12 4 8 0 71 18 197
2018 Access to information and privacy 46 24 11 5 7 6 0 75 13 51
2018 Security 26 25 24 19 3 3 0 53 22 35
2018 Science and technology 31 28 17 8 5 11 0 67 15 516
2018 Legal services 34 34 17 0 10 5 0 72 10 19
2018 Administration and operations 37 32 13 7 6 5 0 73 13 493
2018 Human resources 25 35 15 9 7 9 0 66 18 193
2018 Financial management 27 30 19 8 7 9 0 62 17 144
2018 Procurement 51 34 5 0 0 10 0 94 0 19
2018 Real property 31 12 24 23 10 0 0 43 33 24
2018 Information management 27 33 18 9 4 9 0 66 14 122
2018 Information technology 30 27 16 11 4 9 2 65 17 147
2018 Evaluation 32 24 21 8 3 12 1 64 12 356
2018 Data sciences 33 40 6 8 5 7 0 79 15 79
2018 Policy 40 27 13 8 5 8 0 72 13 378
2018 Project management 29 41 10 7 5 8 0 76 13 153
2018 Other services to the public 26 38 20 8 5 3 0 66 13 52
2018 None of the above 23 30 15 13 9 8 1 59 24 150
2017 Client contact centre 34 23 29 5 6 3 0 59 12 139
2017 Health care practitioners 25 28 14 10 12 11 1 59 25 383
2017 Federal regulators 24 33 14 11 6 10 0 65 20 564
2017 Compliance, inspection and enforcement 24 29 18 7 6 15 0 62 17 393
2017 Communications or public affairs 28 31 14 10 6 10 0 66 18 224
2017 Access to information and privacy 30 35 6 10 5 11 3 76 17 60
2017 Security 20 29 17 11 5 0 17 60 19 38
2017 Science and technology 25 33 16 9 5 12 0 67 15 609
2017 Legal services 38 26 14 5 5 5 9 73 11 21
2017 Administration and operations 27 33 17 10 8 5 0 64 19 896
2017 Human resources 20 38 14 14 6 8 0 62 22 246
2017 Financial management 27 33 20 7 8 5 0 63 16 212
2017 Procurement 23 27 19 13 8 10 0 56 23 36
2017 Real property 43 14 17 11 4 12 0 64 17 51
2017 Materiel management 18 41 14 0 0 17 10 80 0 14
2017 Information management 33 29 15 12 7 3 1 65 20 162
2017 Information technology 22 38 19 8 5 9 0 65 13 217
2017 Evaluation 26 35 13 9 3 13 0 71 14 334
2017 Data sciences 34 22 17 14 3 10 0 62 19 97
2017 Policy 31 33 10 11 8 6 0 69 20 513
2017 Project management 28 34 18 10 6 4 0 65 16 229
2017 Other services to the public 37 36 8 7 4 7 1 79 12 89
2017 None of the above 27 31 14 11 7 10 1 65 20 356
2014 Client contact centre 21 31 20 12 8 8 1 56 22 178
2014 Health care practitioners 21 29 22 13 6 8 0 55 21 512
2014 Federal regulators 23 35 16 11 4 10 0 65 17 723
2014 Compliance, inspection and enforcement 20 32 19 7 4 17 0 63 14 429
2014 Communications or public affairs 29 36 11 8 7 10 0 72 16 262
2014 Access to information and privacy 31 25 3 13 11 16 0 67 29 36
2014 Security 14 36 20 19 9 2 0 51 28 51
2014 Science and technology 24 30 18 11 5 13 1 62 18 726
2014 Legal services 33 50 14 0 0 3 0 86 0 29
2014 Administration and operations 24 37 16 10 6 6 0 65 18 1151
2014 Human resources 21 35 16 13 4 11 0 63 19 297
2014 Financial management 28 33 17 8 6 7 0 66 15 297
2014 Procurement 17 29 25 14 12 3 0 47 28 39
2014 Real property 30 27 19 13 7 4 0 59 21 84
2014 Materiel management 5 68 11 0 5 0 10 82 6 13
2014 Information management 30 26 19 7 6 11 1 64 15 216
2014 Information technology 23 30 20 11 4 11 0 60 17 284
2014 Evaluation 25 29 19 10 7 11 0 60 18 414
2014 Other services to the public 30 26 15 6 10 12 1 64 19 165
2014 None of the above 20 31 19 10 8 12 0 58 20 623

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 35 5 4 5 1 1 85 10 72
2020 Health care practitioners 39 20 9 18 7 8 0 64 26 101
2020 Federal regulators 40 33 13 8 4 1 0 74 12 681
2020 Compliance, inspection and enforcement 32 35 18 8 4 3 0 69 12 604
2020 Communications or public affairs 39 36 11 8 4 2 0 77 12 211
2020 Access to information and privacy 56 29 7 6 1 1 0 86 7 81
2020 Security 22 37 21 15 4 0 0 60 19 51
2020 Science and technology 29 37 17 10 5 2 0 67 15 478
2020 Legal services 42 41 12 5 0 0 0 84 5 20
2020 Administration and operations 49 28 13 5 2 2 0 79 7 625
2020 Human resources 36 41 12 5 3 2 0 79 9 243
2020 Financial management 37 35 17 6 1 3 0 75 8 155
2020 Procurement 36 25 29 7 0 4 0 63 7 28
2020 Real property 33 37 13 6 8 1 2 72 14 48
2020 Information management 35 29 14 11 8 2 0 66 20 122
2020 Information technology 29 33 16 9 10 3 1 64 19 193
2020 Evaluation 40 33 14 6 4 3 0 75 10 395
2020 Data sciences 46 23 14 6 6 5 0 73 12 80
2020 Policy 39 37 10 8 3 3 0 79 11 535
2020 Project management 42 39 8 3 5 2 1 84 8 194
2020 Other services to the public 37 27 16 9 3 6 3 69 14 70
2020 None of the above 36 34 13 6 8 3 0 73 14 182
2019 Client contact centre 28 41 17 8 4 1 0 70 13 93
2019 Health care practitioners 34 33 16 8 7 2 0 69 15 127
2019 Federal regulators 29 38 16 8 7 2 0 68 15 623
2019 Compliance, inspection and enforcement 29 33 17 12 7 3 0 64 19 526
2019 Communications or public affairs 30 40 16 9 3 2 0 72 12 215
2019 Access to information and privacy 42 32 11 7 4 5 0 77 11 72
2019 Security 36 17 28 5 14 0 0 53 19 59
2019 Science and technology 26 31 20 13 5 4 0 60 19 637
2019 Legal services 40 33 14 13 0 0 0 73 13 25
2019 Administration and operations 38 32 15 7 5 3 0 72 12 611
2019 Human resources 24 35 17 15 6 3 0 61 22 267
2019 Financial management 34 31 20 9 2 4 0 68 12 179
2019 Procurement 33 34 22 4 5 2 0 68 9 44
2019 Real property 37 29 12 12 7 3 0 68 20 50
2019 Materiel management 56 37 7 0 0 0 0 93 0 11
2019 Information management 32 31 16 10 7 2 1 66 17 142
2019 Information technology 27 32 21 8 8 4 0 61 17 202
2019 Evaluation 30 32 17 13 4 3 0 65 17 387
2019 Data sciences 32 32 16 11 5 5 0 67 17 80
2019 Policy 29 38 14 13 4 2 0 69 17 442
2019 Project management 30 34 17 13 5 2 0 65 18 186
2019 Other services to the public 30 24 22 11 5 8 0 59 18 51
2019 None of the above 30 30 16 12 9 2 0 62 22 200
2018 Client contact centre 38 20 18 8 6 5 4 64 16 59
2018 Health care practitioners 35 26 15 13 4 6 1 65 19 88
2018 Federal regulators 25 33 19 13 7 2 0 60 21 582
2018 Compliance, inspection and enforcement 25 31 20 14 7 3 1 58 22 436
2018 Communications or public affairs 27 38 12 13 6 3 0 68 19 197
2018 Access to information and privacy 48 29 11 2 7 2 0 79 9 51
2018 Security 22 20 24 22 9 3 0 44 32 35
2018 Science and technology 26 30 17 13 9 6 0 59 23 514
2018 Legal services 29 40 10 11 10 0 0 69 21 19
2018 Administration and operations 36 32 14 8 7 2 0 70 15 491
2018 Human resources 25 36 18 13 7 1 0 61 20 192
2018 Financial management 26 33 17 13 6 4 0 62 20 145
2018 Procurement 40 40 14 0 5 0 0 80 5 19
2018 Real property 23 20 28 19 10 0 0 43 29 24
2018 Information management 28 33 20 9 5 5 0 64 15 124
2018 Information technology 26 22 23 17 7 3 2 50 25 147
2018 Evaluation 29 34 18 12 4 2 0 64 17 355
2018 Data sciences 30 38 16 7 6 2 0 70 14 79
2018 Policy 35 33 12 11 6 3 0 70 18 376
2018 Project management 26 42 9 12 7 4 0 70 20 153
2018 Other services to the public 23 41 23 10 2 2 0 64 12 51
2018 None of the above 23 32 14 18 10 3 1 57 29 148
2017 Client contact centre 30 23 27 7 8 4 1 56 16 139
2017 Health care practitioners 21 28 19 14 14 4 0 52 29 383
2017 Federal regulators 20 37 17 15 9 3 0 58 25 563
2017 Compliance, inspection and enforcement 22 25 22 17 10 4 0 49 28 393
2017 Communications or public affairs 26 36 15 13 7 3 0 64 21 224
2017 Access to information and privacy 26 40 10 8 3 8 5 76 13 60
2017 Security 11 23 18 21 10 0 17 41 37 37
2017 Science and technology 18 35 18 14 10 4 0 56 25 609
2017 Legal services 28 44 5 9 10 0 5 76 19 21
2017 Administration and operations 25 34 17 12 9 2 0 61 22 894
2017 Human resources 20 39 18 11 8 3 0 61 20 245
2017 Financial management 26 32 20 12 7 2 0 60 20 212
2017 Procurement 22 28 14 16 13 8 0 54 31 36
2017 Real property 32 23 13 11 19 3 0 57 30 51
2017 Materiel management 18 32 19 10 6 6 10 59 18 14
2017 Information management 27 29 19 12 10 3 1 58 22 161
2017 Information technology 18 32 21 17 8 4 0 52 26 216
2017 Evaluation 22 34 20 12 6 5 0 59 20 334
2017 Data sciences 31 29 20 13 7 0 0 60 20 97
2017 Policy 27 35 13 14 8 2 0 64 23 511
2017 Project management 22 41 17 8 10 2 0 65 18 230
2017 Other services to the public 37 32 13 10 4 3 0 72 15 89
2017 None of the above 26 28 17 12 10 6 1 58 24 358
2014 Client contact centre 17 27 27 14 12 3 1 45 27 178
2014 Health care practitioners 19 27 21 16 14 3 0 48 31 509
2014 Federal regulators 19 35 20 17 6 3 0 55 25 722
2014 Compliance, inspection and enforcement 14 31 24 16 8 6 0 48 26 430
2014 Communications or public affairs 29 38 14 7 9 3 0 69 16 262
2014 Access to information and privacy 25 25 14 16 16 3 0 52 34 36
2014 Security 16 31 26 12 16 0 0 47 28 51
2014 Science and technology 18 30 23 15 9 5 0 51 25 727
2014 Legal services 34 40 20 3 0 3 0 76 4 29
2014 Administration and operations 22 34 20 13 8 2 0 58 22 1150
2014 Human resources 17 40 18 14 8 2 0 59 22 295
2014 Financial management 24 32 24 10 7 3 1 58 18 297
2014 Procurement 22 20 29 10 20 0 0 42 29 39
2014 Real property 23 25 30 11 9 2 0 49 20 84
2014 Materiel management 21 46 12 5 5 10 0 75 12 13
2014 Information management 27 21 23 13 11 4 0 51 25 216
2014 Information technology 18 34 19 13 14 3 0 53 28 284
2014 Evaluation 22 30 21 15 8 4 0 55 23 414
2014 Other services to the public 26 26 16 16 12 3 1 55 29 164
2014 None of the above 14 35 21 14 11 5 0 51 26 622

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 41 8 6 4 3 1 81 11 72
2020 Health care practitioners 30 25 19 9 7 9 0 61 18 101
2020 Federal regulators 29 36 17 10 6 3 0 66 16 676
2020 Compliance, inspection and enforcement 18 33 23 14 7 5 0 54 22 607
2020 Communications or public affairs 24 36 13 13 6 7 0 65 21 210
2020 Access to information and privacy 40 29 24 1 2 3 0 72 4 82
2020 Security 13 28 28 17 9 6 0 43 27 50
2020 Science and technology 19 35 22 10 7 7 0 58 18 478
2020 Legal services 37 33 14 16 0 0 0 70 16 20
2020 Administration and operations 37 34 15 9 2 3 0 73 12 623
2020 Human resources 24 40 16 11 5 5 0 67 17 243
2020 Financial management 26 38 20 9 2 4 0 67 12 157
2020 Procurement 22 29 32 7 4 7 0 54 12 28
2020 Real property 24 38 9 13 10 3 2 66 24 47
2020 Information management 27 32 13 12 8 9 0 64 22 122
2020 Information technology 23 28 19 13 8 8 1 57 23 193
2020 Evaluation 29 33 17 8 3 8 0 69 12 396
2020 Data sciences 36 24 13 14 5 9 0 66 20 80
2020 Policy 26 41 12 14 3 4 0 70 18 537
2020 Project management 30 40 11 11 5 2 1 72 17 194
2020 Other services to the public 31 26 23 12 2 2 3 61 15 69
2020 None of the above 29 32 13 10 10 5 0 65 22 182
2019 Client contact centre 21 33 22 12 4 7 1 59 18 92
2019 Health care practitioners 27 33 19 11 8 2 0 61 19 128
2019 Federal regulators 21 35 19 12 9 4 0 59 22 620
2019 Compliance, inspection and enforcement 19 30 21 15 9 6 0 52 26 525
2019 Communications or public affairs 19 36 22 15 2 6 0 59 18 214
2019 Access to information and privacy 30 41 13 7 4 6 0 75 11 72
2019 Security 25 18 29 14 12 2 0 44 27 59
2019 Science and technology 19 30 21 15 7 7 0 53 24 638
2019 Legal services 26 48 10 12 3 0 0 74 16 26
2019 Administration and operations 26 34 18 11 5 5 1 64 17 614
2019 Human resources 15 28 20 23 9 4 0 46 33 266
2019 Financial management 26 26 22 13 4 7 0 57 19 178
2019 Procurement 27 33 11 20 2 7 0 64 24 43
2019 Real property 16 30 23 19 6 5 0 49 27 50
2019 Materiel management 32 54 7 0 0 7 0 93 0 11
2019 Information management 26 32 18 8 10 4 2 62 19 141
2019 Information technology 20 27 21 14 10 8 0 51 25 203
2019 Evaluation 23 30 20 12 4 10 0 59 18 388
2019 Data sciences 25 30 17 15 4 10 0 60 20 80
2019 Policy 19 31 19 20 6 4 0 52 27 441
2019 Project management 20 33 19 21 4 3 0 55 26 188
2019 Other services to the public 19 22 26 13 9 11 0 46 24 51
2019 None of the above 24 26 22 14 9 5 0 53 24 199
2018 Client contact centre 26 29 18 10 9 5 3 61 20 60
2018 Health care practitioners 27 28 13 15 6 10 1 62 24 87
2018 Federal regulators 18 31 22 16 8 6 0 52 26 583
2018 Compliance, inspection and enforcement 17 28 21 18 10 5 1 48 30 435
2018 Communications or public affairs 17 34 17 19 5 8 0 55 27 195
2018 Access to information and privacy 24 44 9 9 7 7 0 73 17 52
2018 Security 20 20 23 28 10 0 0 40 38 35
2018 Science and technology 17 28 20 16 8 9 0 50 27 513
2018 Legal services 25 24 27 5 10 10 0 54 16 19
2018 Administration and operations 27 32 17 12 7 5 0 63 20 490
2018 Human resources 19 24 24 18 8 7 0 47 28 191
2018 Financial management 20 30 20 17 6 8 0 54 24 145
2018 Procurement 35 35 15 10 5 0 0 70 15 19
2018 Real property 13 24 33 24 7 0 0 36 30 23
2018 Information management 20 28 28 11 7 6 0 51 20 123
2018 Information technology 17 25 24 17 9 5 2 46 28 145
2018 Evaluation 20 26 22 15 5 11 1 53 22 356
2018 Data sciences 16 46 10 16 6 6 0 66 24 79
2018 Policy 25 33 15 16 6 6 0 61 24 377
2018 Project management 16 43 13 11 9 8 0 64 22 153
2018 Other services to the public 19 24 28 12 7 9 0 48 21 52
2018 None of the above 14 27 19 11 16 9 4 47 31 149
2017 Client contact centre 23 23 29 13 6 7 0 48 21 138
2017 Health care practitioners 15 26 17 19 16 7 0 45 38 384
2017 Federal regulators 14 31 20 19 10 7 0 48 30 563
2017 Compliance, inspection and enforcement 13 23 24 19 12 8 0 40 34 391
2017 Communications or public affairs 18 36 19 17 6 4 0 57 23 224
2017 Access to information and privacy 16 33 20 10 4 12 5 59 17 60
2017 Security 13 18 18 15 17 19 0 38 40 38
2017 Science and technology 13 27 23 17 11 8 0 44 31 608
2017 Legal services 25 30 11 9 10 9 5 64 23 20
2017 Administration and operations 19 32 19 14 10 6 0 54 26 894
2017 Human resources 13 31 20 22 9 5 1 46 33 245
2017 Financial management 19 30 22 14 10 4 1 52 25 212
2017 Procurement 10 32 13 16 15 12 0 49 36 36
2017 Real property 16 30 14 16 19 5 0 48 37 51
2017 Materiel management 12 21 36 10 6 6 10 39 18 14
2017 Information management 21 26 23 12 11 6 1 51 24 162
2017 Information technology 12 30 21 22 10 5 0 44 34 216
2017 Evaluation 14 28 26 17 5 10 0 47 24 335
2017 Data sciences 20 25 21 17 9 6 1 50 28 97
2017 Policy 19 34 15 16 12 5 0 55 29 513
2017 Project management 16 37 21 12 10 5 0 55 23 230
2017 Other services to the public 22 38 14 16 5 4 0 63 22 88
2017 None of the above 20 28 18 16 9 8 1 52 28 357
2014 Client contact centre 9 24 31 18 12 5 1 35 32 177
2014 Health care practitioners 14 22 22 19 16 6 0 39 38 512
2014 Federal regulators 11 32 23 20 8 6 0 45 30 723
2014 Compliance, inspection and enforcement 8 25 24 21 12 10 0 37 37 430
2014 Communications or public affairs 21 36 17 13 8 4 0 60 22 262
2014 Access to information and privacy 20 28 14 22 11 5 0 51 35 36
2014 Security 11 21 33 14 19 1 0 32 34 51
2014 Science and technology 12 26 24 19 9 9 0 42 32 727
2014 Legal services 26 36 17 10 3 7 0 67 15 29
2014 Administration and operations 16 33 21 15 9 5 0 52 26 1151
2014 Human resources 10 33 20 22 9 5 0 46 33 297
2014 Financial management 17 27 24 18 9 5 1 47 28 297
2014 Procurement 22 10 29 14 22 2 0 33 37 39
2014 Real property 19 21 29 13 12 5 0 43 27 84
2014 Materiel management 5 32 32 15 5 10 0 41 23 13
2014 Information management 19 24 21 17 12 5 1 46 31 216
2014 Information technology 12 26 19 25 12 6 0 41 39 284
2014 Evaluation 15 28 22 16 9 8 0 47 28 414
2014 Other services to the public 19 24 20 19 13 5 1 45 34 165
2014 None of the above 10 27 21 22 12 8 0 40 37 622

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 39 7 8 4 0 1 80 13 72
2020 Health care practitioners 32 22 16 16 11 4 0 56 28 102
2020 Federal regulators 24 39 17 13 6 1 0 64 18 681
2020 Compliance, inspection and enforcement 19 38 20 14 6 3 0 59 20 609
2020 Communications or public affairs 23 42 11 12 8 3 0 68 20 211
2020 Access to information and privacy 42 31 15 6 3 2 0 75 10 81
2020 Security 19 31 26 20 2 2 0 51 23 51
2020 Science and technology 17 40 17 15 9 2 0 58 25 478
2020 Legal services 21 54 16 9 0 0 0 74 9 20
2020 Administration and operations 35 37 14 8 3 2 0 74 12 626
2020 Human resources 27 39 15 17 3 0 0 66 19 243
2020 Financial management 23 41 17 12 4 2 0 66 17 157
2020 Procurement 25 40 17 7 7 4 0 67 15 28
2020 Real property 28 29 15 14 13 1 0 58 27 48
2020 Information management 28 33 16 11 6 5 0 65 18 121
2020 Information technology 22 27 20 19 7 3 1 52 27 194
2020 Evaluation 25 39 18 11 6 2 0 64 17 397
2020 Data sciences 28 33 12 13 10 4 0 64 24 80
2020 Policy 23 42 11 16 5 2 0 67 22 538
2020 Project management 31 35 14 11 7 1 1 68 18 194
2020 Other services to the public 29 34 23 8 3 2 1 66 11 70
2020 None of the above 27 35 15 12 9 1 0 63 22 183
2019 Client contact centre 22 35 17 18 5 3 1 59 24 93
2019 Health care practitioners 33 29 24 6 8 1 0 62 14 128
2019 Federal regulators 18 34 19 18 9 2 0 53 27 625
2019 Compliance, inspection and enforcement 21 33 19 15 10 3 0 55 25 524
2019 Communications or public affairs 19 31 19 20 7 4 0 52 28 216
2019 Access to information and privacy 26 44 6 18 3 3 0 72 21 71
2019 Security 21 21 25 15 15 2 0 44 31 59
2019 Science and technology 18 31 20 18 9 3 0 51 28 639
2019 Legal services 23 35 23 13 7 0 0 58 19 26
2019 Administration and operations 26 34 14 16 7 2 0 62 24 615
2019 Human resources 17 34 17 19 11 3 0 51 31 267
2019 Financial management 22 25 22 20 7 4 0 49 28 179
2019 Procurement 22 30 19 16 9 4 0 54 26 43
2019 Real property 18 38 14 15 10 5 0 59 27 50
2019 Materiel management 37 24 15 18 7 0 0 61 24 11
2019 Information management 23 34 19 10 10 2 2 59 21 142
2019 Information technology 21 32 16 20 8 3 0 55 29 203
2019 Evaluation 20 32 19 17 6 5 0 55 25 389
2019 Data sciences 19 25 21 20 7 8 0 47 30 80
2019 Policy 14 31 21 21 10 3 0 47 32 441
2019 Project management 15 34 22 18 10 1 1 50 28 187
2019 Other services to the public 23 27 20 9 12 9 0 55 23 51
2019 None of the above 22 32 13 20 9 4 0 56 30 200
2018 Client contact centre 23 39 10 11 13 2 3 65 25 60
2018 Health care practitioners 27 31 12 19 6 5 1 61 27 89
2018 Federal regulators 16 32 19 20 10 3 0 50 30 582
2018 Compliance, inspection and enforcement 16 30 20 17 12 3 1 48 31 436
2018 Communications or public affairs 15 34 14 22 10 5 0 52 34 197
2018 Access to information and privacy 28 41 7 13 7 4 0 71 21 51
2018 Security 19 15 17 37 10 0 2 35 48 34
2018 Science and technology 19 27 19 19 11 5 0 48 31 515
2018 Legal services 25 35 15 11 15 0 0 60 26 19
2018 Administration and operations 23 33 16 17 9 3 0 58 26 493
2018 Human resources 21 31 18 17 12 3 0 53 29 193
2018 Financial management 17 28 16 25 8 5 0 48 35 145
2018 Procurement 35 25 9 20 5 5 0 64 26 19
2018 Real property 15 4 43 16 21 0 0 19 37 24
2018 Information management 22 34 19 15 8 2 0 57 24 124
2018 Information technology 16 29 16 20 11 5 2 49 34 147
2018 Evaluation 18 31 17 17 10 7 0 53 29 355
2018 Data sciences 16 41 19 16 7 1 0 58 23 79
2018 Policy 18 36 12 20 10 4 0 56 31 377
2018 Project management 12 44 13 19 7 6 0 59 27 153
2018 Other services to the public 20 18 30 23 9 2 0 38 32 52
2018 None of the above 18 27 15 19 17 5 0 47 38 149
2017 Client contact centre 21 26 24 18 10 1 1 48 28 138
2017 Health care practitioners 17 26 16 14 21 5 0 46 37 384
2017 Federal regulators 13 34 19 21 11 3 0 48 32 563
2017 Compliance, inspection and enforcement 10 29 23 18 15 4 0 41 35 393
2017 Communications or public affairs 18 36 19 16 7 4 0 56 24 224
2017 Access to information and privacy 22 44 10 17 5 2 0 68 23 60
2017 Security 15 16 22 18 12 17 0 37 36 38
2017 Science and technology 12 32 20 19 11 6 0 47 32 608
2017 Legal services 19 28 19 9 14 6 5 52 26 21
2017 Administration and operations 19 31 18 17 12 3 0 51 30 895
2017 Human resources 11 38 16 20 11 3 1 51 32 246
2017 Financial management 21 30 20 13 13 4 0 52 26 212
2017 Procurement 16 27 15 13 23 6 0 45 38 36
2017 Real property 21 29 13 13 17 7 0 54 31 50
2017 Materiel management 24 22 24 18 11 0 0 47 29 13
2017 Information management 21 31 20 12 13 3 0 53 26 161
2017 Information technology 18 30 17 17 14 4 0 50 32 217
2017 Evaluation 15 30 17 22 10 7 0 49 33 334
2017 Data sciences 23 28 17 21 9 1 0 52 31 97
2017 Policy 16 33 13 21 15 3 0 51 36 513
2017 Project management 20 34 15 18 12 2 0 55 30 230
2017 Other services to the public 22 43 14 8 10 3 0 67 19 89
2017 None of the above 17 28 16 19 13 7 1 49 34 358
2014 Client contact centre 10 32 23 16 14 4 1 44 32 178
2014 Health care practitioners 14 27 17 21 18 3 0 43 40 511
2014 Federal regulators 13 32 19 22 12 3 0 46 35 722
2014 Compliance, inspection and enforcement 10 29 22 23 10 6 0 41 35 430
2014 Communications or public affairs 21 36 16 14 10 2 0 58 25 262
2014 Access to information and privacy 20 30 6 25 19 0 0 50 44 36
2014 Security 12 27 12 28 18 3 0 41 47 51
2014 Science and technology 13 31 21 18 11 4 0 47 31 727
2014 Legal services 26 30 17 14 6 7 0 60 22 28
2014 Administration and operations 17 32 16 19 13 3 0 50 33 1150
2014 Human resources 13 36 18 20 10 3 0 50 31 297
2014 Financial management 18 30 20 17 13 3 0 49 31 297
2014 Procurement 15 22 25 19 20 0 0 37 39 39
2014 Real property 17 29 20 21 11 2 0 47 32 84
2014 Materiel management 0 48 22 15 15 0 0 48 31 13
2014 Information management 20 27 18 14 15 4 1 50 31 216
2014 Information technology 14 27 20 19 17 3 0 43 37 284
2014 Evaluation 14 32 21 21 10 3 0 48 31 414
2014 Other services to the public 16 22 19 22 16 5 1 40 40 164
2014 None of the above 11 28 19 22 15 4 0 41 39 622
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 33 8 4 8 0 0 80 12 71
2020 Health care practitioners 41 29 6 13 11 0 2 70 24 102
2020 Federal regulators 37 39 12 8 4 0 0 76 12 680
2020 Compliance, inspection and enforcement 32 40 12 9 5 1 1 73 15 606
2020 Communications or public affairs 44 33 9 8 5 0 1 77 13 211
2020 Access to information and privacy 53 30 9 5 4 0 0 82 8 82
2020 Security 30 50 6 12 2 0 0 80 13 51
2020 Science and technology 30 36 17 10 6 1 0 67 16 477
2020 Legal services 27 38 10 25 0 0 0 65 25 20
2020 Administration and operations 43 36 11 8 3 0 0 78 11 628
2020 Human resources 37 38 13 8 4 0 1 75 12 242
2020 Financial management 39 40 10 8 3 0 0 79 11 157
2020 Procurement 40 36 7 7 10 0 0 75 17 28
2020 Real property 44 37 7 4 8 0 0 81 12 48
2020 Information management 41 30 13 11 5 0 1 71 16 122
2020 Information technology 33 37 14 8 8 0 1 70 16 194
2020 Evaluation 37 36 12 10 4 0 0 74 14 392
2020 Data sciences 47 35 9 1 7 0 0 82 8 80
2020 Policy 40 40 8 8 3 0 0 81 11 538
2020 Project management 36 36 10 12 6 0 1 72 18 194
2020 Other services to the public 43 28 13 11 4 0 0 71 15 70
2020 None of the above 36 34 11 10 7 0 1 71 17 182
2019 Client contact centre 24 32 16 15 12 0 0 57 27 93
2019 Health care practitioners 32 29 16 15 7 0 0 61 22 128
2019 Federal regulators 31 39 12 12 5 0 0 71 17 628
2019 Compliance, inspection and enforcement 29 39 13 11 6 0 0 69 17 527
2019 Communications or public affairs 38 34 11 12 5 0 0 72 17 217
2019 Access to information and privacy 39 38 10 8 5 0 0 77 13 72
2019 Security 21 57 7 8 7 0 0 78 16 59
2019 Science and technology 29 37 16 11 7 0 0 66 18 642
2019 Legal services 32 44 16 5 3 0 0 76 9 26
2019 Administration and operations 37 36 11 10 6 1 0 74 16 614
2019 Human resources 27 43 15 10 5 0 0 70 15 267
2019 Financial management 33 37 13 8 8 0 0 70 16 180
2019 Procurement 26 52 11 11 0 0 0 78 11 44
2019 Real property 38 36 13 4 10 0 0 74 14 49
2019 Materiel management 64 23 0 7 7 0 0 87 13 11
2019 Information management 35 27 14 14 9 0 0 62 24 140
2019 Information technology 35 38 15 8 5 0 0 73 13 203
2019 Evaluation 28 35 16 14 6 0 0 64 20 386
2019 Data sciences 36 41 12 6 5 0 0 77 11 80
2019 Policy 35 37 9 12 5 1 0 73 17 440
2019 Project management 32 41 9 13 4 0 1 73 17 188
2019 Other services to the public 19 36 19 13 12 0 0 56 25 51
2019 None of the above 32 35 12 12 9 0 0 67 21 200
2018 Client contact centre 28 36 9 16 12 0 0 63 28 59
2018 Health care practitioners 37 30 10 8 12 2 0 69 21 89
2018 Federal regulators 27 36 16 12 9 0 0 63 21 581
2018 Compliance, inspection and enforcement 23 40 18 9 8 1 1 64 18 436
2018 Communications or public affairs 32 39 15 7 7 0 0 70 14 198
2018 Access to information and privacy 46 27 14 7 5 0 0 73 13 52
2018 Security 47 22 13 10 8 0 0 69 18 35
2018 Science and technology 30 32 18 11 7 0 2 63 19 515
2018 Legal services 40 35 10 15 0 0 0 75 15 19
2018 Administration and operations 41 30 12 9 8 0 0 71 17 493
2018 Human resources 31 33 13 16 7 0 0 65 22 192
2018 Financial management 36 29 14 15 6 1 0 65 21 145
2018 Procurement 52 42 0 0 6 0 0 94 6 18
2018 Real property 15 40 11 21 13 0 0 55 33 24
2018 Information management 34 31 12 16 8 0 1 65 24 122
2018 Information technology 28 34 21 12 5 0 0 63 17 145
2018 Evaluation 27 33 21 12 6 1 0 61 18 354
2018 Data sciences 37 40 9 10 5 0 0 76 15 79
2018 Policy 40 35 11 7 6 0 0 75 13 377
2018 Project management 26 47 12 9 4 1 1 74 13 153
2018 Other services to the public 23 32 20 19 6 0 0 54 26 51
2018 None of the above 22 38 18 13 8 1 0 60 21 148
2017 Client contact centre 21 34 20 10 15 0 0 55 25 139
2017 Health care practitioners 24 35 13 12 15 1 0 60 27 383
2017 Federal regulators 26 37 13 14 8 1 0 64 23 563
2017 Compliance, inspection and enforcement 23 38 18 12 9 0 0 61 21 393
2017 Communications or public affairs 29 34 17 14 6 0 0 63 20 224
2017 Access to information and privacy 39 46 10 3 2 0 0 85 5 60
2017 Security 26 31 26 7 10 0 0 58 17 38
2017 Science and technology 28 35 15 11 10 0 0 63 21 609
2017 Legal services 32 33 14 17 5 0 0 65 22 21
2017 Administration and operations 29 33 16 13 9 0 0 62 22 898
2017 Human resources 32 37 11 11 8 0 0 70 20 246
2017 Financial management 29 43 9 8 10 0 0 72 18 212
2017 Procurement 24 40 12 13 11 0 0 64 24 36
2017 Real property 28 40 10 14 8 0 0 68 22 51
2017 Materiel management 31 14 25 10 19 0 0 45 30 14
2017 Information management 26 34 15 16 8 1 0 61 24 161
2017 Information technology 22 41 19 11 7 0 0 63 18 217
2017 Evaluation 22 40 16 13 7 1 0 63 21 334
2017 Data sciences 38 34 15 8 5 0 0 72 13 97
2017 Policy 32 37 11 13 7 0 0 70 20 512
2017 Project management 29 35 12 15 8 0 0 65 23 229
2017 Other services to the public 32 39 9 9 10 0 0 71 19 89
2017 None of the above 33 27 16 10 12 0 1 61 23 357
2014 Client contact centre 17 32 25 16 9 0 1 49 26 178
2014 Health care practitioners 20 32 16 18 14 0 0 52 32 515
2014 Federal regulators 23 39 17 12 9 0 0 62 21 724
2014 Compliance, inspection and enforcement 22 34 22 14 9 0 0 55 23 430
2014 Communications or public affairs 34 32 10 14 10 0 0 67 24 260
2014 Access to information and privacy 17 28 22 14 19 0 0 45 33 36
2014 Security 32 26 20 18 4 0 0 58 22 51
2014 Science and technology 21 39 17 15 8 0 0 60 23 727
2014 Legal services 38 27 22 10 3 0 0 64 14 29
2014 Administration and operations 26 37 14 14 10 0 0 63 23 1151
2014 Human resources 28 36 13 15 8 1 0 65 22 297
2014 Financial management 23 35 17 14 11 0 0 59 24 297
2014 Procurement 21 30 10 22 17 0 0 51 39 39
2014 Real property 27 35 13 20 5 0 0 62 25 84
2014 Materiel management 10 33 21 15 20 0 0 44 36 13
2014 Information management 23 37 15 13 12 0 0 60 25 215
2014 Information technology 25 33 20 12 9 1 0 59 21 285
2014 Evaluation 20 38 14 19 9 1 0 58 28 415
2014 Other services to the public 27 29 14 11 17 1 0 57 29 165
2014 None of the above 23 37 17 13 10 0 0 60 23 623

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 43 4 1 4 0 0 91 5 71
2020 Health care practitioners 43 32 9 12 4 0 0 75 16 103
2020 Federal regulators 46 40 8 5 1 0 0 86 6 678
2020 Compliance, inspection and enforcement 33 44 12 10 2 0 0 76 12 606
2020 Communications or public affairs 39 41 6 10 3 0 0 80 13 209
2020 Access to information and privacy 51 38 6 2 4 0 0 88 6 82
2020 Security 39 35 10 11 6 0 0 73 17 50
2020 Science and technology 37 44 10 6 2 0 0 81 8 476
2020 Library services 39 41 0 20 0 0 0 80 20 10
2020 Legal services 32 54 14 0 0 0 0 86 0 20
2020 Administration and operations 42 39 8 8 3 0 0 82 10 623
2020 Human resources 41 39 12 6 2 0 1 80 8 242
2020 Financial management 44 39 10 4 3 0 0 83 7 156
2020 Procurement 50 28 18 4 0 0 0 79 4 28
2020 Real property 40 43 5 10 2 0 0 83 12 48
2020 Information management 36 42 6 13 3 0 0 78 16 122
2020 Information technology 32 40 12 12 4 0 0 72 16 193
2020 Evaluation 46 40 7 5 2 0 0 86 6 392
2020 Data sciences 41 40 7 7 5 0 0 81 12 79
2020 Policy 34 46 9 8 2 0 0 80 10 533
2020 Project management 39 43 4 9 4 0 1 83 14 193
2020 Other services to the public 39 45 8 4 3 0 0 84 7 70
2020 None of the above 35 43 8 8 6 0 0 77 14 181
2019 Client contact centre 34 41 9 8 7 0 0 75 15 92
2019 Health care practitioners 41 36 13 7 3 0 0 77 10 127
2019 Federal regulators 43 40 8 8 2 0 0 83 10 624
2019 Compliance, inspection and enforcement 34 46 10 8 3 0 0 79 11 522
2019 Communications or public affairs 35 42 11 7 5 0 0 76 12 217
2019 Access to information and privacy 37 50 6 5 1 0 0 88 6 72
2019 Security 42 36 5 10 7 0 0 78 17 59
2019 Science and technology 35 45 11 6 3 0 0 80 9 638
2019 Legal services 34 56 0 7 3 0 0 90 10 26
2019 Administration and operations 42 40 9 6 3 0 0 82 9 613
2019 Human resources 41 39 11 7 3 0 0 80 10 267
2019 Financial management 41 38 12 6 4 0 0 78 10 179
2019 Procurement 35 54 5 4 2 0 0 89 6 44
2019 Real property 37 39 16 2 5 0 0 76 8 49
2019 Materiel management 61 24 8 0 7 0 0 85 7 11
2019 Information management 31 35 15 17 3 0 0 66 19 139
2019 Information technology 39 38 9 11 4 0 0 77 15 202
2019 Evaluation 41 41 10 5 2 0 0 83 7 387
2019 Data sciences 34 43 10 9 4 0 0 77 13 80
2019 Policy 27 46 10 13 3 0 0 74 16 438
2019 Project management 33 36 16 10 3 0 1 70 14 185
2019 Other services to the public 30 42 13 11 4 0 0 72 15 51
2019 None of the above 37 40 9 8 6 0 0 77 13 198
2018 Client contact centre 38 43 9 5 5 0 0 81 10 60
2018 Health care practitioners 46 39 8 6 1 0 0 85 7 89
2018 Federal regulators 37 42 11 7 4 0 0 79 10 582
2018 Compliance, inspection and enforcement 30 46 12 9 3 0 0 76 12 436
2018 Communications or public affairs 31 40 11 14 2 0 2 72 17 198
2018 Access to information and privacy 54 28 13 0 5 0 0 82 5 52
2018 Security 36 34 17 10 3 0 0 70 12 35
2018 Science and technology 42 39 8 7 3 0 0 81 10 512
2018 Legal services 44 26 16 15 0 0 0 69 15 19
2018 Administration and operations 42 37 8 9 4 0 0 80 13 493
2018 Human resources 31 43 8 11 8 0 0 74 19 192
2018 Financial management 28 43 16 10 3 0 0 70 13 145
2018 Procurement 37 47 0 11 4 0 0 85 15 18
2018 Real property 28 44 7 11 10 0 0 72 21 24
2018 Information management 35 37 16 8 4 0 0 72 12 123
2018 Information technology 28 43 13 9 5 0 1 72 14 145
2018 Evaluation 41 39 12 6 2 0 0 80 8 353
2018 Data sciences 41 37 7 12 3 0 0 78 15 79
2018 Policy 33 39 12 13 3 0 0 72 16 379
2018 Project management 33 34 16 10 6 0 1 67 16 153
2018 Other services to the public 27 35 20 12 5 2 0 63 17 51
2018 None of the above 30 36 18 8 8 0 0 66 16 148
2017 Client contact centre 35 40 12 10 3 0 0 75 13 139
2017 Health care practitioners 33 45 9 7 5 0 0 78 12 383
2017 Federal regulators 36 42 9 9 4 0 0 78 13 563
2017 Compliance, inspection and enforcement 27 51 10 8 4 0 0 78 11 393
2017 Communications or public affairs 26 46 9 16 3 0 0 72 19 224
2017 Access to information and privacy 52 38 3 5 2 0 0 91 6 60
2017 Security 19 41 5 9 9 17 0 72 22 38
2017 Science and technology 36 44 8 9 3 0 0 80 12 607
2017 Legal services 24 44 18 9 5 0 0 68 14 21
2017 Administration and operations 35 38 12 10 5 0 0 74 15 897
2017 Human resources 34 37 11 12 5 0 0 72 17 246
2017 Financial management 35 41 11 9 4 0 0 76 13 212
2017 Procurement 30 48 9 8 6 0 0 77 14 35
2017 Real property 38 23 17 9 13 0 0 61 22 51
2017 Materiel management 44 41 15 0 0 0 0 85 0 14
2017 Information management 34 34 14 12 5 0 0 69 17 162
2017 Information technology 29 40 12 14 4 0 0 69 19 217
2017 Evaluation 39 43 9 7 2 0 0 82 9 331
2017 Data sciences 36 40 12 9 4 0 0 76 13 97
2017 Policy 26 45 9 13 7 0 0 71 19 511
2017 Project management 25 46 11 12 5 0 0 72 17 229
2017 Other services to the public 51 29 7 6 7 0 1 80 13 89
2017 None of the above 40 35 11 7 7 0 0 74 14 356

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 36 4 8 0 0 0 88 8 71
2020 Health care practitioners 50 29 6 7 6 0 2 80 14 101
2020 Federal regulators 49 32 11 5 3 0 0 82 8 676
2020 Compliance, inspection and enforcement 45 34 11 6 4 0 0 78 10 604
2020 Communications or public affairs 48 30 11 7 4 0 0 78 11 211
2020 Access to information and privacy 64 21 8 4 2 0 0 86 6 82
2020 Security 54 36 4 6 0 0 0 90 6 51
2020 Science and technology 44 33 10 9 3 0 0 78 12 478
2020 Legal services 44 28 19 9 0 0 0 72 9 20
2020 Administration and operations 55 27 9 6 3 0 0 82 9 625
2020 Human resources 49 33 12 4 2 0 0 82 5 244
2020 Financial management 52 29 8 6 4 0 1 81 10 157
2020 Procurement 54 36 4 7 0 0 0 90 7 28
2020 Real property 54 33 4 5 3 0 0 87 9 48
2020 Information management 53 25 14 7 2 0 0 78 8 121
2020 Information technology 50 26 10 6 4 2 1 79 10 194
2020 Evaluation 48 34 7 6 3 0 1 84 9 395
2020 Data sciences 59 22 7 8 3 0 0 81 12 80
2020 Policy 50 30 9 8 3 0 0 80 11 536
2020 Project management 53 25 8 9 4 0 1 78 14 192
2020 Other services to the public 42 33 14 3 6 1 2 77 9 69
2020 None of the above 47 31 11 5 4 2 0 80 9 182
2019 Client contact centre 37 30 11 9 13 0 0 67 22 91
2019 Health care practitioners 48 32 10 5 5 1 0 80 10 126
2019 Federal regulators 46 33 10 5 6 1 0 79 11 627
2019 Compliance, inspection and enforcement 44 31 10 10 4 1 1 76 14 527
2019 Communications or public affairs 50 31 9 4 5 0 0 81 10 217
2019 Access to information and privacy 51 29 10 6 5 0 0 80 11 72
2019 Security 39 27 22 7 5 0 0 66 13 57
2019 Science and technology 41 34 11 8 5 0 0 76 13 641
2019 Legal services 44 46 7 3 0 0 0 90 3 26
2019 Administration and operations 52 28 10 7 3 0 0 81 10 613
2019 Human resources 46 32 12 7 3 0 0 79 10 268
2019 Financial management 46 26 14 6 6 1 0 73 12 178
2019 Procurement 53 32 10 5 0 0 0 84 5 43
2019 Real property 59 14 16 8 3 0 0 73 11 50
2019 Materiel management 61 32 0 0 7 0 0 93 7 11
2019 Information management 46 32 9 5 5 0 2 80 11 142
2019 Information technology 49 34 9 3 3 1 1 85 6 203
2019 Evaluation 46 30 11 7 4 0 1 77 11 387
2019 Data sciences 51 29 10 7 1 1 0 81 9 80
2019 Policy 44 34 8 9 3 1 0 80 13 444
2019 Project management 46 31 8 10 5 0 1 77 15 188
2019 Other services to the public 41 28 14 5 8 0 3 72 13 51
2019 None of the above 48 26 11 7 5 1 2 77 12 198
2018 Client contact centre 41 38 11 3 6 0 1 80 9 59
2018 Health care practitioners 46 38 8 4 4 0 0 84 7 88
2018 Federal regulators 38 36 12 8 5 0 0 74 14 576
2018 Compliance, inspection and enforcement 39 37 10 9 3 1 1 77 12 433
2018 Communications or public affairs 42 34 12 7 5 0 0 76 12 197
2018 Access to information and privacy 53 30 6 8 2 0 2 84 10 50
2018 Security 38 48 9 3 3 0 0 86 5 35
2018 Science and technology 44 32 10 8 4 0 2 77 12 514
2018 Legal services 36 45 5 5 10 0 0 80 15 19
2018 Administration and operations 53 27 7 6 4 1 1 82 11 489
2018 Human resources 38 34 11 12 4 0 1 73 16 193
2018 Financial management 41 33 14 6 6 0 0 74 12 145
2018 Procurement 65 20 0 15 0 0 0 85 15 19
2018 Real property 23 38 4 32 2 0 0 61 35 23
2018 Information management 43 32 16 8 1 1 0 75 9 124
2018 Information technology 40 34 11 9 4 1 1 75 13 145
2018 Evaluation 41 38 10 6 3 1 1 80 9 355
2018 Data sciences 47 35 9 9 0 0 0 83 9 79
2018 Policy 41 39 8 5 5 2 0 82 10 375
2018 Project management 40 32 17 6 2 2 1 74 8 152
2018 Other services to the public 37 36 17 5 5 0 0 73 10 51
2018 None of the above 40 32 12 8 4 2 2 75 12 148
2017 Client contact centre 40 32 11 9 7 0 1 73 16 139
2017 Health care practitioners 44 28 12 7 8 1 1 73 15 383
2017 Federal regulators 41 34 10 9 5 0 1 76 13 564
2017 Compliance, inspection and enforcement 38 39 10 7 5 0 0 78 13 393
2017 Communications or public affairs 39 38 8 8 6 1 0 77 15 224
2017 Access to information and privacy 62 23 7 8 0 0 0 86 8 60
2017 Security 65 14 11 0 7 3 0 81 7 38
2017 Science and technology 45 34 9 6 6 1 0 79 11 609
2017 Legal services 49 36 10 5 0 0 0 85 5 21
2017 Administration and operations 44 31 10 7 6 1 1 76 14 897
2017 Human resources 44 28 12 10 6 1 0 72 16 245
2017 Financial management 50 28 9 8 4 1 0 79 13 212
2017 Procurement 41 32 17 2 8 0 0 73 10 36
2017 Real property 41 33 13 4 9 0 0 75 13 51
2017 Materiel management 24 31 35 10 0 0 0 55 10 14
2017 Information management 44 31 12 6 6 1 0 76 12 162
2017 Information technology 43 32 12 8 4 0 1 76 12 217
2017 Evaluation 45 33 10 6 5 0 1 79 11 335
2017 Data sciences 53 31 8 6 2 0 0 84 8 95
2017 Policy 45 30 9 10 6 0 0 75 16 513
2017 Project management 44 35 8 6 5 1 0 80 12 230
2017 Other services to the public 52 22 11 8 4 0 2 76 12 88
2017 None of the above 43 31 12 6 5 1 2 76 12 356
2014 Client contact centre 30 40 15 8 5 1 1 71 13 178
2014 Health care practitioners 40 29 11 12 6 1 0 70 19 514
2014 Federal regulators 40 36 10 8 5 0 1 78 13 724
2014 Compliance, inspection and enforcement 37 34 12 11 6 1 0 71 17 430
2014 Communications or public affairs 41 39 7 7 5 0 0 81 13 262
2014 Access to information and privacy 20 50 11 11 8 0 0 70 19 36
2014 Security 54 29 4 11 2 0 0 84 12 51
2014 Science and technology 39 36 13 8 3 0 0 76 12 727
2014 Legal services 46 40 7 7 0 0 0 86 7 29
2014 Administration and operations 42 33 11 8 5 0 0 75 13 1151
2014 Human resources 41 35 12 6 6 0 0 76 12 297
2014 Financial management 41 36 11 6 5 1 0 78 11 297
2014 Procurement 42 22 12 17 7 0 0 64 24 39
2014 Real property 48 31 14 3 5 0 0 78 8 84
2014 Materiel management 42 22 0 31 6 0 0 63 37 13
2014 Information management 42 35 7 11 5 1 0 77 16 216
2014 Information technology 42 29 12 9 6 2 0 73 15 285
2014 Evaluation 39 37 9 8 6 1 1 77 14 415
2014 Other services to the public 41 30 13 9 7 0 0 72 15 165
2014 None of the above 39 34 10 7 8 1 0 74 16 622

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 35 10 5 3 0 0 82 8 70
2020 Health care practitioners 41 28 7 20 3 0 2 70 23 103
2020 Federal regulators 36 41 12 8 2 0 1 78 10 676
2020 Compliance, inspection and enforcement 30 46 12 9 3 0 0 76 12 608
2020 Communications or public affairs 27 43 10 14 4 0 3 72 18 211
2020 Access to information and privacy 47 41 7 1 3 0 1 88 5 81
2020 Security 35 36 20 8 2 0 0 70 10 51
2020 Science and technology 35 39 14 9 2 0 1 75 11 474
2020 Legal services 26 49 20 5 0 0 0 75 5 20
2020 Administration and operations 42 35 10 8 2 0 2 79 11 624
2020 Human resources 40 40 9 7 2 0 2 81 9 242
2020 Financial management 43 35 11 7 2 1 1 80 10 156
2020 Procurement 43 32 11 11 4 0 0 75 14 28
2020 Real property 38 46 4 6 5 0 0 84 12 48
2020 Materiel management 41 10 17 31 0 0 0 52 31 10
2020 Information management 42 33 11 8 4 0 2 77 12 121
2020 Information technology 38 30 15 12 4 1 1 69 16 194
2020 Evaluation 33 42 11 11 2 0 1 76 13 393
2020 Data sciences 37 38 11 10 2 0 2 77 12 79
2020 Policy 28 46 13 11 2 0 0 73 13 534
2020 Project management 34 42 10 10 3 0 2 77 13 193
2020 Other services to the public 33 49 6 10 1 0 1 83 12 69
2020 None of the above 37 33 14 9 6 0 1 71 15 182
2019 Client contact centre 31 37 11 12 10 0 0 68 21 92
2019 Health care practitioners 30 32 13 20 5 0 0 62 25 127
2019 Federal regulators 27 44 12 12 5 0 0 71 17 625
2019 Compliance, inspection and enforcement 24 45 13 15 4 0 0 69 18 524
2019 Communications or public affairs 30 41 12 11 4 1 1 73 15 215
2019 Access to information and privacy 41 41 10 7 0 0 1 83 7 72
2019 Security 27 38 10 14 10 0 0 65 24 59
2019 Science and technology 32 40 11 14 4 0 0 71 18 638
2019 Legal services 24 55 7 11 3 0 0 79 14 26
2019 Administration and operations 37 39 8 12 4 0 1 77 15 614
2019 Human resources 28 37 16 13 5 0 0 66 18 268
2019 Financial management 39 37 13 6 5 0 0 76 11 178
2019 Procurement 30 39 11 19 2 0 0 69 21 44
2019 Real property 50 27 13 5 4 0 0 77 10 50
2019 Materiel management 37 40 0 23 0 0 0 77 23 11
2019 Information management 38 30 13 11 8 0 0 68 19 141
2019 Information technology 34 34 14 14 4 0 0 68 18 202
2019 Evaluation 23 42 14 17 3 0 1 65 20 385
2019 Data sciences 35 31 15 13 5 0 1 67 18 80
2019 Policy 31 41 10 14 4 0 0 72 18 442
2019 Project management 30 36 15 16 3 0 0 67 19 187
2019 Other services to the public 24 41 10 13 8 0 3 67 22 51
2019 None of the above 41 37 8 11 3 1 0 78 14 198
2018 Client contact centre 30 39 11 10 8 3 0 71 18 60
2018 Health care practitioners 32 40 8 15 5 0 0 72 20 89
2018 Federal regulators 25 47 12 12 4 0 0 72 16 583
2018 Compliance, inspection and enforcement 20 48 14 15 3 0 0 68 18 436
2018 Communications or public affairs 27 42 11 14 4 0 2 70 19 198
2018 Access to information and privacy 39 37 8 15 0 0 0 77 15 52
2018 Security 20 48 15 14 3 0 0 68 17 35
2018 Science and technology 27 51 8 9 4 1 1 79 13 516
2018 Legal services 40 45 0 15 0 0 0 85 15 19
2018 Administration and operations 34 41 10 9 5 0 1 76 14 492
2018 Human resources 22 44 12 15 7 0 0 66 22 187
2018 Financial management 32 38 12 8 10 1 0 70 18 145
2018 Procurement 53 16 15 5 6 0 5 73 11 18
2018 Real property 19 48 0 28 4 0 0 68 32 24
2018 Information management 40 35 9 11 4 0 1 76 15 124
2018 Information technology 22 49 14 9 5 0 1 72 14 144
2018 Evaluation 22 46 13 15 3 0 2 69 18 354
2018 Data sciences 36 41 12 10 1 0 0 77 11 79
2018 Policy 25 46 9 15 4 0 0 72 19 378
2018 Project management 26 40 17 13 3 0 2 67 16 152
2018 Other services to the public 27 35 22 14 2 0 0 62 16 52
2018 None of the above 24 43 10 15 7 0 1 68 22 148
2017 Client contact centre 25 43 16 10 6 0 0 68 16 139
2017 Health care practitioners 23 40 11 18 8 0 0 64 26 384
2017 Federal regulators 25 40 11 15 8 0 0 66 23 563
2017 Compliance, inspection and enforcement 19 39 15 18 9 0 0 58 27 393
2017 Communications or public affairs 28 42 11 12 6 0 0 71 18 223
2017 Access to information and privacy 42 35 4 16 3 0 0 77 19 60
2017 Security 37 30 11 14 6 0 3 68 20 38
2017 Science and technology 23 40 14 14 8 0 0 64 22 608
2017 Legal services 58 15 23 4 0 0 0 73 4 21
2017 Administration and operations 33 37 11 13 6 0 0 70 19 897
2017 Human resources 34 37 9 13 7 0 0 71 20 246
2017 Financial management 32 44 10 9 5 0 0 76 14 212
2017 Procurement 31 36 11 14 8 0 0 66 22 36
2017 Real property 35 24 16 13 13 0 0 59 25 51
2017 Materiel management 40 30 5 6 10 0 10 78 17 14
2017 Information management 35 37 15 10 3 1 0 73 13 162
2017 Information technology 31 37 12 11 8 0 1 69 20 217
2017 Evaluation 25 40 14 15 5 1 0 65 20 333
2017 Data sciences 34 44 12 8 2 0 0 78 10 95
2017 Policy 24 43 12 13 6 0 1 68 20 512
2017 Project management 22 43 13 16 7 0 0 65 23 230
2017 Other services to the public 28 34 12 20 5 0 0 62 25 89
2017 None of the above 26 41 10 13 9 0 0 68 22 357
2014 Client contact centre 19 39 14 16 10 0 1 59 26 178
2014 Health care practitioners 17 36 13 24 12 0 0 52 35 515
2014 Federal regulators 23 41 12 17 6 0 0 64 24 723
2014 Compliance, inspection and enforcement 16 46 16 15 7 0 0 62 22 430
2014 Communications or public affairs 27 43 9 16 5 0 0 70 21 259
2014 Access to information and privacy 20 41 17 11 11 0 0 61 22 36
2014 Security 25 33 14 11 17 0 0 58 28 51
2014 Science and technology 25 39 16 16 5 0 0 63 21 727
2014 Legal services 46 34 14 3 0 3 0 82 3 29
2014 Administration and operations 25 38 11 17 8 0 0 63 26 1150
2014 Human resources 31 38 11 14 5 0 1 69 20 297
2014 Financial management 27 42 12 13 5 0 0 70 18 297
2014 Procurement 17 36 12 20 15 0 0 53 35 39
2014 Real property 30 34 11 12 12 1 0 66 24 84
2014 Materiel management 53 5 10 32 0 0 0 58 32 13
2014 Information management 24 37 15 12 10 0 1 62 22 216
2014 Information technology 21 35 16 18 10 0 0 56 28 285
2014 Evaluation 21 40 15 18 6 0 1 61 24 415
2014 Other services to the public 22 38 13 18 9 0 0 60 28 165
2014 None of the above 18 41 15 17 9 0 0 59 26 623

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 63 25 4 6 0 1 2 90 6 71
2020 Health care practitioners 50 18 13 9 7 1 2 70 17 101
2020 Federal regulators 53 26 10 6 3 1 1 81 9 679
2020 Compliance, inspection and enforcement 51 28 10 5 5 1 0 80 10 609
2020 Communications or public affairs 53 23 13 4 4 1 1 78 8 209
2020 Access to information and privacy 68 11 9 2 4 4 2 85 6 82
2020 Security 61 25 4 8 2 0 0 86 10 50
2020 Science and technology 46 29 10 7 5 1 1 77 12 474
2020 Legal services 42 21 24 9 0 0 5 65 10 20
2020 Administration and operations 61 20 10 4 3 1 1 82 7 623
2020 Human resources 56 23 12 4 3 2 2 81 7 242
2020 Financial management 55 22 14 4 4 1 1 78 8 157
2020 Procurement 57 29 4 0 7 4 0 89 7 28
2020 Real property 53 28 12 4 3 0 0 81 8 48
2020 Information management 60 16 13 7 2 1 0 77 9 120
2020 Information technology 55 21 11 5 5 4 1 79 10 194
2020 Evaluation 55 23 10 4 4 2 2 81 8 395
2020 Data sciences 59 20 8 6 5 1 1 81 11 80
2020 Policy 56 26 8 4 4 1 1 83 8 535
2020 Project management 55 23 7 7 5 2 2 81 12 191
2020 Other services to the public 52 18 20 4 4 2 0 72 9 70
2020 None of the above 49 25 11 7 3 4 2 79 10 182

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 43 15 4 3 1 1 78 7 72
2020 Health care practitioners 31 32 10 9 14 4 1 66 24 102
2020 Federal regulators 25 36 18 12 7 2 0 62 19 679
2020 Compliance, inspection and enforcement 24 39 19 10 6 1 0 64 16 603
2020 Communications or public affairs 22 39 19 9 8 3 0 64 17 210
2020 Access to information and privacy 49 29 6 6 6 4 0 82 13 82
2020 Security 29 34 19 16 2 0 0 63 18 50
2020 Science and technology 18 36 19 13 11 2 1 55 25 474
2020 Legal services 17 33 31 15 5 0 0 50 20 19
2020 Administration and operations 35 33 16 9 5 3 0 70 14 624
2020 Human resources 31 36 18 10 3 1 0 68 14 242
2020 Financial management 31 31 19 14 2 3 1 64 16 157
2020 Procurement 32 22 29 4 14 0 0 54 17 28
2020 Real property 28 38 17 10 3 2 2 69 14 48
2020 Information management 28 26 25 6 10 3 2 57 17 122
2020 Information technology 22 28 18 18 11 2 1 52 30 192
2020 Evaluation 26 32 19 13 8 3 0 60 21 392
2020 Data sciences 29 35 16 15 5 0 0 64 20 80
2020 Policy 21 39 20 12 5 4 0 62 17 534
2020 Project management 25 38 16 12 5 4 1 66 17 193
2020 Other services to the public 33 26 21 9 10 2 0 60 19 70
2020 None of the above 23 29 19 14 6 8 1 57 22 183
2019 Client contact centre 26 31 21 9 11 2 0 58 21 93
2019 Health care practitioners 25 26 21 17 9 1 1 52 26 126
2019 Federal regulators 19 35 20 15 10 1 0 54 25 625
2019 Compliance, inspection and enforcement 25 32 19 15 8 2 0 57 23 524
2019 Communications or public affairs 24 35 16 14 9 3 0 60 24 216
2019 Access to information and privacy 39 35 10 8 4 3 1 77 13 71
2019 Security 20 22 23 19 14 2 0 43 33 58
2019 Science and technology 20 28 19 19 12 2 0 50 31 639
2019 Legal services 14 44 23 9 7 3 0 60 16 26
2019 Administration and operations 29 33 17 12 7 3 0 64 19 612
2019 Human resources 18 39 16 15 9 3 0 59 24 267
2019 Financial management 22 37 18 13 6 3 0 61 20 179
2019 Procurement 32 32 24 9 3 0 0 64 12 44
2019 Real property 34 32 15 12 7 0 0 66 19 50
2019 Materiel management 46 39 8 0 7 0 0 85 7 11
2019 Information management 33 26 17 13 8 3 0 60 22 141
2019 Information technology 22 33 19 14 9 2 0 57 23 203
2019 Evaluation 13 33 20 18 12 3 0 48 32 389
2019 Data sciences 26 36 17 11 9 2 0 63 20 80
2019 Policy 18 36 20 17 6 3 0 55 24 443
2019 Project management 25 36 15 12 9 3 1 63 22 188
2019 Other services to the public 28 23 21 12 15 0 0 51 28 51
2019 None of the above 27 28 22 11 11 1 0 56 22 199
2018 Client contact centre 32 18 24 11 12 3 0 51 24 60
2018 Health care practitioners 28 27 14 13 12 5 0 58 27 88
2018 Federal regulators 19 33 19 15 12 2 0 53 28 575
2018 Compliance, inspection and enforcement 20 33 19 16 8 3 1 55 25 433
2018 Communications or public affairs 25 38 11 12 7 6 1 67 21 195
2018 Access to information and privacy 41 31 16 7 3 2 0 73 11 52
2018 Security 26 23 26 13 12 0 0 50 24 35
2018 Science and technology 20 29 20 16 12 2 1 50 29 515
2018 Legal services 32 25 12 5 21 5 0 61 27 18
2018 Administration and operations 31 32 14 11 9 3 0 65 20 493
2018 Human resources 21 34 21 13 9 2 0 57 22 192
2018 Financial management 18 38 17 13 10 4 0 58 25 145
2018 Procurement 29 35 10 15 5 0 5 68 22 19
2018 Real property 8 39 26 16 6 4 0 49 24 24
2018 Information management 25 31 22 10 10 2 0 57 20 124
2018 Information technology 19 27 25 11 14 3 1 48 26 145
2018 Evaluation 17 30 18 20 8 7 0 50 30 353
2018 Data sciences 20 41 15 14 9 1 0 62 23 79
2018 Policy 22 37 15 15 7 3 1 61 23 378
2018 Project management 25 35 14 13 10 4 0 62 24 153
2018 Other services to the public 11 37 17 19 16 0 0 48 35 52
2018 None of the above 18 30 18 15 14 5 0 51 31 149
2017 Client contact centre 19 39 16 13 11 1 1 59 25 139
2017 Health care practitioners 22 31 16 16 12 2 0 55 29 381
2017 Federal regulators 20 30 15 19 13 3 0 51 33 563
2017 Compliance, inspection and enforcement 17 34 18 15 14 1 0 51 30 393
2017 Communications or public affairs 29 35 14 12 5 3 0 67 18 223
2017 Access to information and privacy 44 33 11 10 2 0 0 77 12 59
2017 Security 19 29 16 27 9 0 0 48 36 38
2017 Science and technology 16 29 20 18 15 2 0 45 34 607
2017 Legal services 31 25 28 9 0 6 0 60 10 21
2017 Administration and operations 27 31 16 13 9 3 1 60 23 896
2017 Human resources 23 43 12 11 7 3 0 68 19 245
2017 Financial management 31 36 14 10 7 2 0 68 18 211
2017 Procurement 20 30 17 13 15 5 0 53 30 36
2017 Real property 33 18 15 14 18 2 0 52 33 51
2017 Materiel management 16 6 25 28 6 10 10 27 41 14
2017 Information management 30 29 15 13 11 2 0 60 24 160
2017 Information technology 24 31 20 15 9 1 1 56 24 217
2017 Evaluation 20 27 19 20 12 2 0 48 33 335
2017 Data sciences 23 39 9 16 9 3 0 64 26 97
2017 Policy 20 34 10 21 11 4 0 56 34 509
2017 Project management 23 38 14 11 11 3 0 63 23 230
2017 Other services to the public 24 37 10 19 7 2 0 63 27 88
2017 None of the above 26 29 15 15 12 3 0 57 28 356
2014 Client contact centre 13 28 18 22 15 3 1 43 38 178
2014 Health care practitioners 14 27 18 21 17 2 0 43 39 514
2014 Federal regulators 14 30 19 21 13 2 1 46 35 724
2014 Compliance, inspection and enforcement 18 33 19 16 12 1 1 52 29 429
2014 Communications or public affairs 24 32 12 19 12 2 0 57 32 262
2014 Access to information and privacy 17 36 25 14 8 0 0 53 22 36
2014 Security 18 24 29 15 14 0 0 42 29 51
2014 Science and technology 14 30 18 22 14 2 0 44 37 727
2014 Legal services 38 39 23 0 0 0 0 77 0 29
2014 Administration and operations 19 29 17 17 14 2 0 50 32 1149
2014 Human resources 21 34 14 17 12 2 0 57 29 296
2014 Financial management 25 34 15 15 10 2 0 60 25 297
2014 Procurement 19 32 19 12 15 2 0 53 28 39
2014 Real property 29 21 19 15 14 2 0 52 29 84
2014 Materiel management 27 46 10 0 17 0 0 73 17 13
2014 Information management 18 27 18 17 16 2 2 48 34 216
2014 Information technology 16 26 19 21 14 4 0 44 37 285
2014 Evaluation 12 29 21 18 17 2 0 42 36 416
2014 Other services to the public 19 20 20 20 15 5 1 42 37 165
2014 None of the above 14 26 18 21 17 4 1 41 39 623

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 21 32 13 10 11 6 8 61 24 72
2020 Health care practitioners 25 25 9 11 20 2 8 56 34 102
2020 Federal regulators 25 28 15 16 12 2 2 55 29 681
2020 Compliance, inspection and enforcement 22 31 17 15 11 2 2 56 27 609
2020 Communications or public affairs 21 37 9 18 10 5 0 61 30 212
2020 Access to information and privacy 43 26 12 6 11 1 1 71 17 82
2020 Security 26 28 10 19 10 4 4 59 31 51
2020 Science and technology 16 25 15 17 21 3 3 44 40 477
2020 Legal services 11 20 24 19 20 0 5 33 41 20
2020 Administration and operations 27 25 16 14 12 3 2 55 28 626
2020 Human resources 34 28 15 13 7 1 2 64 20 242
2020 Financial management 28 28 20 10 10 1 3 58 21 156
2020 Procurement 22 32 14 18 7 4 4 58 27 28
2020 Real property 28 37 13 10 9 3 0 67 20 48
2020 Information management 22 24 17 12 23 2 2 47 36 122
2020 Information technology 23 18 14 19 20 2 4 44 41 193
2020 Evaluation 21 28 18 14 14 2 3 51 29 396
2020 Data sciences 23 32 12 20 12 1 0 56 32 80
2020 Policy 24 33 14 15 8 4 1 60 25 538
2020 Project management 19 31 16 16 11 4 3 53 29 194
2020 Other services to the public 24 27 15 12 14 3 4 55 29 70
2020 None of the above 20 24 19 14 15 5 2 48 32 183
2019 Client contact centre 20 22 22 11 19 3 1 45 32 93
2019 Health care practitioners 22 21 21 12 17 2 5 46 31 128
2019 Federal regulators 20 30 16 16 16 2 1 51 33 629
2019 Compliance, inspection and enforcement 20 28 18 17 13 2 2 50 31 526
2019 Communications or public affairs 22 30 20 10 16 1 0 53 27 217
2019 Access to information and privacy 31 33 7 14 10 2 3 68 25 72
2019 Security 21 22 19 13 22 3 0 44 36 59
2019 Science and technology 19 24 14 17 22 2 1 45 41 641
2019 Legal services 8 31 22 7 26 7 0 41 35 25
2019 Administration and operations 24 29 14 15 14 3 1 56 30 614
2019 Human resources 24 31 13 15 13 3 1 57 30 268
2019 Financial management 24 28 18 15 13 2 1 53 29 180
2019 Procurement 25 30 17 14 10 0 4 58 24 44
2019 Real property 27 30 13 13 11 2 3 60 26 50
2019 Materiel management 43 41 7 9 0 0 0 84 9 10
2019 Information management 21 23 18 17 17 3 1 46 36 141
2019 Information technology 23 29 12 15 17 3 2 55 33 203
2019 Evaluation 13 23 19 19 21 4 2 38 42 388
2019 Data sciences 21 30 12 15 16 1 6 55 33 79
2019 Policy 23 30 15 14 13 2 1 56 29 442
2019 Project management 21 31 19 13 12 2 1 53 27 187
2019 Other services to the public 12 23 23 13 23 2 4 37 38 51
2019 None of the above 18 26 15 14 19 5 2 47 36 200
2018 Client contact centre 20 25 14 20 21 0 0 45 41 60
2018 Health care practitioners 20 33 9 11 18 6 4 58 32 88
2018 Federal regulators 18 28 13 19 19 2 2 48 39 573
2018 Compliance, inspection and enforcement 16 37 15 13 16 3 1 55 30 431
2018 Communications or public affairs 17 33 12 15 15 4 4 54 33 196
2018 Access to information and privacy 32 36 17 5 9 0 0 69 14 52
2018 Security 21 23 13 21 21 2 0 45 42 35
2018 Science and technology 16 22 14 20 18 4 5 43 42 516
2018 Legal services 17 21 27 5 26 5 0 39 33 18
2018 Administration and operations 21 29 17 12 17 3 2 52 31 494
2018 Human resources 24 35 18 10 11 1 0 60 22 191
2018 Financial management 16 26 19 19 15 3 3 44 35 146
2018 Procurement 25 35 15 4 15 0 5 63 21 19
2018 Real property 11 36 25 11 13 4 0 49 25 24
2018 Information management 18 29 17 14 19 2 2 48 34 124
2018 Information technology 16 23 13 17 25 4 3 41 45 145
2018 Evaluation 17 25 18 17 17 3 2 45 36 354
2018 Data sciences 20 35 13 20 8 2 1 58 29 79
2018 Policy 22 33 14 12 13 3 2 58 26 379
2018 Project management 22 28 17 14 13 5 1 53 29 152
2018 Other services to the public 11 26 25 12 26 0 0 37 38 52
2018 None of the above 12 30 14 17 22 4 2 44 41 149
2017 Client contact centre 18 24 26 15 14 1 1 43 30 138
2017 Health care practitioners 16 24 18 13 18 6 4 45 34 383
2017 Federal regulators 20 23 13 21 20 2 1 44 42 563
2017 Compliance, inspection and enforcement 14 25 14 18 25 2 1 40 45 392
2017 Communications or public affairs 21 33 10 16 17 3 0 56 33 224
2017 Access to information and privacy 43 21 15 8 10 3 0 66 18 60
2017 Security 13 12 9 13 43 0 9 28 62 37
2017 Science and technology 13 22 16 20 23 3 2 37 45 608
2017 Legal services 27 15 14 19 25 0 0 42 44 21
2017 Administration and operations 21 24 13 17 21 3 2 46 40 896
2017 Human resources 22 28 13 15 14 5 3 54 31 244
2017 Financial management 26 27 15 13 17 2 0 54 31 209
2017 Procurement 15 24 21 9 22 5 3 43 34 36
2017 Real property 20 21 15 16 23 3 2 44 41 51
2017 Materiel management 16 12 14 23 25 0 10 31 53 14
2017 Information management 17 28 14 12 26 3 1 47 39 161
2017 Information technology 15 20 15 17 29 2 1 37 47 216
2017 Evaluation 15 23 16 22 20 3 1 40 44 333
2017 Data sciences 23 29 9 21 14 2 1 54 36 97
2017 Policy 21 26 12 18 18 4 1 49 38 512
2017 Project management 16 29 13 16 21 3 1 48 39 230
2017 Other services to the public 18 27 20 5 25 2 3 48 31 89
2017 None of the above 21 22 14 17 20 4 2 46 39 354
2014 Client contact centre 11 19 19 20 23 4 5 33 47 177
2014 Health care practitioners 13 25 14 18 23 4 4 41 44 515
2014 Federal regulators 13 24 15 26 20 2 2 38 47 724
2014 Compliance, inspection and enforcement 12 24 17 20 24 1 2 37 45 429
2014 Communications or public affairs 18 26 10 18 23 1 3 47 43 261
2014 Access to information and privacy 17 25 25 11 19 3 0 43 31 36
2014 Security 14 12 29 7 35 2 0 27 43 51
2014 Science and technology 12 20 13 23 27 4 2 34 53 727
2014 Legal services 34 22 31 7 7 0 0 55 13 29
2014 Administration and operations 13 24 14 18 26 3 2 39 46 1148
2014 Human resources 13 27 15 19 22 2 3 42 42 297
2014 Financial management 16 27 13 19 21 2 2 45 42 297
2014 Procurement 5 22 17 17 39 0 0 27 56 39
2014 Real property 22 16 20 17 20 3 2 40 39 84
2014 Materiel management 6 24 11 12 41 0 6 32 56 12
2014 Information management 12 22 18 15 26 3 4 36 44 216
2014 Information technology 13 23 13 17 29 1 3 38 49 285
2014 Evaluation 9 18 13 24 31 3 2 28 58 416
2014 Other services to the public 17 13 18 19 27 3 2 32 49 164
2014 None of the above 11 20 16 21 28 2 3 32 51 624

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 18 14 3 2 2 11 79 6 72
2020 Health care practitioners 52 20 15 4 4 0 5 75 9 103
2020 Federal regulators 41 27 17 8 5 1 2 70 13 684
2020 Compliance, inspection and enforcement 42 26 16 7 5 0 3 70 13 610
2020 Communications or public affairs 46 16 15 10 8 1 5 66 18 212
2020 Access to information and privacy 44 28 10 8 4 3 4 77 12 82
2020 Security 50 28 12 4 2 0 4 82 6 51
2020 Science and technology 43 30 13 8 3 0 3 75 11 477
2020 Legal services 35 36 14 5 5 0 5 75 10 20
2020 Administration and operations 54 22 10 5 3 1 4 80 9 627
2020 Human resources 50 21 14 5 4 0 6 76 9 242
2020 Financial management 51 24 14 4 3 0 3 78 8 156
2020 Procurement 43 29 11 4 7 0 7 77 12 28
2020 Real property 56 23 10 8 2 0 1 81 10 48
2020 Information management 45 26 17 4 4 1 3 74 8 122
2020 Information technology 48 24 15 3 4 0 5 77 8 194
2020 Evaluation 44 23 15 8 4 0 6 71 13 396
2020 Data sciences 50 25 13 3 6 0 4 77 9 80
2020 Policy 38 23 15 11 8 0 4 64 20 538
2020 Project management 47 20 18 5 6 0 5 70 11 194
2020 Other services to the public 42 22 17 5 7 1 7 69 12 70
2020 None of the above 49 19 11 8 6 0 6 73 15 182
2019 Client contact centre 55 23 12 2 1 2 5 84 3 93
2019 Health care practitioners 49 27 12 2 4 0 5 80 7 128
2019 Federal regulators 46 27 15 6 3 1 3 76 9 627
2019 Compliance, inspection and enforcement 41 30 18 4 3 0 3 74 7 526
2019 Communications or public affairs 42 28 15 7 5 1 2 72 13 217
2019 Access to information and privacy 57 23 8 3 6 0 2 83 9 72
2019 Security 59 30 9 0 2 1 0 90 2 57
2019 Science and technology 50 27 13 4 3 0 3 79 7 638
2019 Legal services 46 25 16 4 9 0 0 71 12 26
2019 Administration and operations 54 23 11 4 3 1 5 81 8 613
2019 Human resources 56 23 9 5 2 1 4 83 7 265
2019 Financial management 49 23 15 4 4 3 3 77 8 179
2019 Procurement 54 27 7 7 0 0 5 85 8 43
2019 Real property 58 16 8 8 1 0 9 81 10 50
2019 Materiel management 77 7 8 8 0 0 0 84 8 11
2019 Information management 51 26 5 7 3 1 6 83 11 139
2019 Information technology 56 21 11 5 3 1 3 80 8 203
2019 Evaluation 50 24 11 5 3 1 6 79 9 389
2019 Data sciences 61 18 10 4 2 0 5 83 6 80
2019 Policy 43 28 17 4 5 0 3 73 10 443
2019 Project management 50 28 11 4 5 1 1 80 9 188
2019 Other services to the public 48 23 6 9 2 0 12 81 12 51
2019 None of the above 56 22 11 4 4 1 2 80 8 200

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 20 7 5 3 2 8 82 9 72
2020 Health care practitioners 49 22 13 2 8 1 6 76 10 102
2020 Federal regulators 42 30 16 6 3 1 2 74 9 683
2020 Compliance, inspection and enforcement 42 29 16 6 4 2 1 74 10 609
2020 Communications or public affairs 43 21 15 11 5 1 4 68 16 212
2020 Access to information and privacy 60 25 7 1 4 2 2 88 5 82
2020 Security 54 20 16 10 0 0 0 74 10 51
2020 Science and technology 41 30 17 5 3 1 3 74 8 478
2020 Legal services 30 47 18 0 0 0 5 81 0 20
2020 Administration and operations 56 20 12 6 3 1 3 79 9 625
2020 Human resources 51 23 13 7 2 1 4 77 9 243
2020 Financial management 58 23 11 3 1 0 4 84 4 156
2020 Procurement 43 36 10 3 4 0 4 82 7 28
2020 Real property 60 25 8 2 4 0 1 86 6 48
2020 Information management 51 22 15 1 6 1 4 77 8 122
2020 Information technology 44 24 17 7 6 0 2 69 13 193
2020 Evaluation 39 30 17 7 2 0 5 72 10 395
2020 Data sciences 50 23 19 2 3 1 1 75 6 80
2020 Policy 42 26 17 8 3 0 4 71 12 537
2020 Project management 44 23 16 7 5 1 5 71 12 192
2020 Other services to the public 44 26 12 7 0 1 9 79 8 70
2020 None of the above 47 20 16 9 4 1 4 71 13 183
2019 Client contact centre 54 14 14 4 5 3 5 74 11 90
2019 Health care practitioners 39 27 16 6 7 1 4 70 14 128
2019 Federal regulators 41 26 18 8 4 1 2 69 12 625
2019 Compliance, inspection and enforcement 41 29 16 8 2 1 1 73 11 527
2019 Communications or public affairs 48 24 15 4 5 2 3 75 9 215
2019 Access to information and privacy 60 14 13 5 3 2 3 78 8 72
2019 Security 25 25 21 9 15 4 2 52 25 58
2019 Science and technology 40 27 19 7 4 1 3 70 11 639
2019 Legal services 49 12 14 9 10 0 5 64 20 26
2019 Administration and operations 48 25 13 5 4 2 3 77 9 614
2019 Human resources 42 26 19 5 5 1 2 69 11 267
2019 Financial management 53 23 12 5 3 2 2 79 8 180
2019 Procurement 51 18 20 2 3 0 7 73 5 43
2019 Real property 43 23 16 6 3 0 9 72 10 50
2019 Materiel management 57 8 29 0 7 0 0 65 7 11
2019 Information management 44 27 18 5 3 0 3 73 8 141
2019 Information technology 48 28 13 3 4 2 1 79 8 202
2019 Evaluation 34 29 19 8 6 2 3 66 14 388
2019 Data sciences 42 18 19 7 4 2 6 67 12 79
2019 Policy 50 26 12 7 2 0 3 79 9 443
2019 Project management 46 27 14 5 5 1 3 75 10 187
2019 Other services to the public 32 26 24 2 6 0 10 65 9 51
2019 None of the above 48 24 14 5 6 2 1 75 11 199

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 65 14 0 3 2 7 10 94 6 71
2020 Health care practitioners 70 11 6 3 4 3 4 86 7 101
2020 Federal regulators 74 9 4 3 2 5 3 91 5 679
2020 Compliance, inspection and enforcement 71 10 4 2 2 7 3 90 5 610
2020 Communications or public affairs 76 11 3 1 1 2 5 94 3 210
2020 Access to information and privacy 83 1 5 1 4 4 2 90 5 82
2020 Security 90 0 4 0 0 4 2 96 0 51
2020 Science and technology 69 12 6 2 3 4 4 88 5 478
2020 Legal services 73 11 5 0 0 0 11 95 0 20
2020 Administration and operations 77 7 3 3 2 3 4 90 6 626
2020 Human resources 79 7 3 2 2 3 5 93 4 238
2020 Financial management 74 10 3 1 1 6 5 94 2 156
2020 Procurement 83 10 0 0 0 4 4 100 0 28
2020 Real property 80 2 8 3 3 2 1 84 7 48
2020 Information management 70 13 6 1 3 2 5 89 4 122
2020 Information technology 77 6 5 3 0 4 4 90 4 192
2020 Evaluation 70 10 4 2 4 6 4 90 6 396
2020 Data sciences 81 5 5 2 1 2 4 91 4 80
2020 Policy 76 8 4 2 1 5 5 92 3 536
2020 Project management 76 9 3 1 2 4 5 92 4 193
2020 Other services to the public 69 3 9 6 4 4 5 79 11 70
2020 None of the above 74 4 9 2 1 2 8 86 4 182
2019 Client contact centre 72 13 5 3 2 2 3 90 5 92
2019 Health care practitioners 70 6 6 1 4 7 5 87 6 128
2019 Federal regulators 74 10 5 2 3 3 3 90 4 625
2019 Compliance, inspection and enforcement 77 7 5 2 1 5 3 92 3 526
2019 Communications or public affairs 82 7 2 1 2 3 2 94 4 215
2019 Access to information and privacy 73 8 3 3 4 5 4 90 7 72
2019 Security 69 11 7 0 7 0 6 85 7 57
2019 Science and technology 75 9 5 2 3 4 3 90 4 635
2019 Legal services 69 9 7 0 4 0 11 88 4 25
2019 Administration and operations 74 8 6 2 3 3 4 88 6 611
2019 Human resources 84 3 2 1 2 3 4 93 4 267
2019 Financial management 72 5 5 4 4 6 3 86 8 177
2019 Procurement 78 10 3 0 0 3 7 97 0 43
2019 Real property 68 12 2 0 3 4 11 94 4 50
2019 Materiel management 85 8 0 0 0 7 0 100 0 11
2019 Information management 68 9 6 4 5 3 5 83 11 142
2019 Information technology 74 9 6 1 1 5 3 90 3 202
2019 Evaluation 68 11 4 3 3 7 5 89 7 387
2019 Data sciences 76 7 2 3 4 1 7 91 7 80
2019 Policy 80 6 3 2 3 2 4 91 5 441
2019 Project management 77 8 3 1 2 5 4 93 4 188
2019 Other services to the public 69 11 8 0 2 0 12 90 2 51
2019 None of the above 72 10 5 4 2 4 2 87 7 199

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 61 16 0 1 2 4 17 97 3 72
2020 Health care practitioners 78 4 4 3 0 1 10 92 3 103
2020 Federal regulators 74 13 3 1 1 1 6 94 3 679
2020 Compliance, inspection and enforcement 70 10 5 2 1 3 9 91 3 608
2020 Communications or public affairs 75 9 4 1 2 1 8 92 4 211
2020 Access to information and privacy 77 11 3 0 1 2 6 95 1 82
2020 Security 72 14 8 0 2 2 2 90 2 51
2020 Science and technology 70 11 5 1 1 1 10 92 3 477
2020 Legal services 84 7 5 0 0 0 5 95 0 20
2020 Administration and operations 73 12 3 2 1 2 6 93 3 624
2020 Human resources 77 9 4 3 1 0 7 91 4 240
2020 Financial management 75 8 3 1 2 1 9 93 3 155
2020 Procurement 78 11 0 0 4 0 7 96 4 28
2020 Real property 83 14 2 0 0 0 1 98 0 47
2020 Information management 63 16 9 4 2 0 7 85 6 122
2020 Information technology 76 12 3 0 1 1 7 96 1 194
2020 Evaluation 70 12 4 1 1 3 9 93 2 395
2020 Data sciences 80 7 4 1 1 1 6 94 2 80
2020 Policy 75 11 3 1 1 1 8 94 2 536
2020 Project management 72 13 2 1 2 1 9 94 3 194
2020 Other services to the public 65 7 15 0 3 2 8 80 3 70
2020 None of the above 69 12 3 2 1 1 12 93 3 182
2019 Client contact centre 70 14 3 0 2 1 11 95 2 93
2019 Health care practitioners 72 6 4 1 1 3 12 93 2 128
2019 Federal regulators 79 7 3 1 1 1 8 95 2 626
2019 Compliance, inspection and enforcement 77 8 4 1 2 3 6 93 3 524
2019 Communications or public affairs 84 3 1 1 1 2 8 97 2 216
2019 Access to information and privacy 89 2 4 0 1 0 3 94 1 71
2019 Security 71 10 5 3 2 0 9 89 6 58
2019 Science and technology 78 7 3 0 1 1 10 95 2 635
2019 Legal services 72 3 7 0 0 0 17 91 0 26
2019 Administration and operations 76 7 4 1 2 1 9 93 3 613
2019 Human resources 79 7 2 2 2 1 8 94 4 267
2019 Financial management 75 6 2 2 3 3 9 93 5 180
2019 Procurement 77 5 2 0 0 2 13 97 0 42
2019 Real property 81 2 0 2 1 2 12 96 4 49
2019 Materiel management 85 0 0 0 8 7 0 91 9 11
2019 Information management 70 12 6 1 3 0 8 90 4 142
2019 Information technology 79 5 2 2 0 1 10 96 2 202
2019 Evaluation 76 8 2 1 0 2 11 96 2 388
2019 Data sciences 81 4 0 1 0 2 12 99 1 79
2019 Policy 81 5 2 1 1 1 9 96 2 441
2019 Project management 79 7 4 1 0 1 8 94 2 188
2019 Other services to the public 66 14 3 0 0 5 12 96 0 50
2019 None of the above 77 9 3 1 4 0 6 92 5 200

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 36 11 4 6 0 0 79 9 71
2020 Health care practitioners 35 34 8 13 9 0 1 70 22 101
2020 Federal regulators 38 40 11 7 3 0 0 78 10 677
2020 Compliance, inspection and enforcement 34 42 13 8 3 0 0 75 12 605
2020 Communications or public affairs 35 39 10 11 4 1 0 76 15 211
2020 Access to information and privacy 46 33 11 5 5 0 0 79 10 82
2020 Security 41 37 6 14 2 0 0 78 15 51
2020 Science and technology 35 41 12 9 3 0 0 76 12 472
2020 Legal services 41 34 9 5 11 0 0 75 16 20
2020 Administration and operations 41 36 11 6 5 0 0 77 12 626
2020 Human resources 32 45 10 7 4 0 1 78 11 240
2020 Financial management 44 35 11 6 3 0 1 79 9 155
2020 Procurement 29 39 18 0 14 0 0 68 14 28
2020 Real property 45 35 7 10 4 0 0 79 14 45
2020 Information management 38 39 12 5 6 1 0 78 11 120
2020 Information technology 39 35 15 7 5 0 0 73 12 194
2020 Evaluation 32 41 15 8 3 0 0 74 11 393
2020 Data sciences 44 42 10 4 1 0 0 86 5 79
2020 Policy 36 44 10 6 3 0 0 81 9 534
2020 Project management 42 38 6 8 5 0 1 81 13 193
2020 Other services to the public 29 43 4 15 8 0 2 73 23 70
2020 None of the above 41 34 11 8 6 0 1 75 14 180
2019 Client contact centre 24 39 14 10 12 0 1 63 22 92
2019 Health care practitioners 35 34 16 11 5 0 0 69 15 127
2019 Federal regulators 34 42 10 10 5 0 0 76 15 624
2019 Compliance, inspection and enforcement 37 39 12 8 5 0 0 76 12 527
2019 Communications or public affairs 33 40 7 16 4 0 0 73 21 214
2019 Access to information and privacy 44 35 8 5 7 0 0 79 13 72
2019 Security 18 50 10 10 7 5 0 71 18 58
2019 Science and technology 33 42 12 9 5 0 0 75 14 640
2019 Legal services 14 40 26 13 4 0 4 56 17 25
2019 Administration and operations 36 39 13 7 5 0 0 75 12 610
2019 Human resources 30 40 16 9 5 0 0 69 14 265
2019 Financial management 35 32 21 5 7 0 0 67 12 179
2019 Procurement 35 43 7 13 2 0 0 78 15 44
2019 Real property 44 35 6 12 3 0 0 78 15 50
2019 Materiel management 71 23 0 0 7 0 0 93 7 11
2019 Information management 34 37 13 9 6 0 0 71 15 139
2019 Information technology 38 39 10 7 4 1 1 78 12 203
2019 Evaluation 29 41 15 9 4 1 1 71 14 385
2019 Data sciences 40 37 15 5 4 0 0 77 9 80
2019 Policy 34 42 10 9 4 1 0 77 13 439
2019 Project management 36 45 6 9 4 0 1 82 12 186
2019 Other services to the public 24 19 29 9 16 3 0 44 26 51
2019 None of the above 33 37 14 10 5 0 0 71 15 199
2018 Client contact centre 43 39 12 2 5 0 0 82 6 60
2018 Health care practitioners 33 38 12 9 9 0 0 70 18 89
2018 Federal regulators 31 39 15 9 6 0 0 71 15 579
2018 Compliance, inspection and enforcement 28 45 14 9 3 0 0 73 12 434
2018 Communications or public affairs 29 41 11 15 4 0 0 70 19 198
2018 Access to information and privacy 43 33 13 9 2 0 0 76 11 51
2018 Security 35 40 10 13 3 0 0 75 15 35
2018 Science and technology 34 39 12 10 5 0 0 73 15 510
2018 Legal services 29 41 5 25 0 0 0 71 25 19
2018 Administration and operations 33 40 13 7 6 0 1 73 14 491
2018 Human resources 28 40 13 13 7 0 0 68 19 191
2018 Financial management 28 39 15 11 7 0 0 67 18 144
2018 Procurement 54 20 10 10 5 0 0 75 15 19
2018 Real property 25 50 3 13 9 0 0 75 22 23
2018 Information management 31 37 17 10 5 0 0 68 14 122
2018 Information technology 29 41 13 12 4 0 1 70 16 147
2018 Evaluation 29 42 15 11 3 1 0 71 14 354
2018 Data sciences 37 43 12 3 5 0 0 80 8 79
2018 Policy 40 36 11 10 4 0 0 76 13 379
2018 Project management 32 48 6 7 4 2 0 82 12 153
2018 Other services to the public 21 45 12 11 11 0 0 66 22 52
2018 None of the above 20 36 19 14 10 0 0 56 25 149
2017 Client contact centre 29 39 12 12 7 1 0 69 19 138
2017 Health care practitioners 29 33 13 11 14 0 0 62 25 380
2017 Federal regulators 35 39 9 10 6 0 0 74 17 562
2017 Compliance, inspection and enforcement 27 46 10 10 7 0 0 73 17 392
2017 Communications or public affairs 31 39 11 13 6 0 0 70 19 224
2017 Access to information and privacy 46 39 7 6 0 0 2 87 7 60
2017 Security 48 29 4 9 10 0 0 77 19 38
2017 Science and technology 30 45 11 11 3 0 0 75 14 608
2017 Legal services 28 51 10 5 0 0 6 85 5 21
2017 Administration and operations 30 39 13 10 8 0 0 69 18 895
2017 Human resources 28 43 14 11 3 0 1 72 14 244
2017 Financial management 31 44 10 8 5 1 1 76 14 212
2017 Procurement 31 50 0 11 8 0 0 81 19 36
2017 Real property 42 33 9 12 3 0 0 75 16 50
2017 Materiel management 40 51 0 10 0 0 0 90 10 14
2017 Information management 29 41 7 14 7 1 0 71 22 162
2017 Information technology 28 44 14 7 6 0 1 72 13 217
2017 Evaluation 27 49 11 9 4 0 0 75 13 332
2017 Data sciences 37 41 12 8 0 0 1 79 8 97
2017 Policy 32 42 11 9 6 0 0 75 15 511
2017 Project management 39 42 8 7 3 0 0 81 10 229
2017 Other services to the public 34 44 6 10 5 1 0 79 15 87
2017 None of the above 39 27 15 12 6 1 0 67 18 355
2014 Client contact centre 17 43 12 15 12 0 1 60 28 178
2014 Health care practitioners 16 42 11 17 13 0 1 59 30 515
2014 Federal regulators 25 45 12 13 5 0 0 70 18 724
2014 Compliance, inspection and enforcement 18 49 14 12 7 0 0 67 19 430
2014 Communications or public affairs 25 41 8 16 8 0 1 67 25 262
2014 Access to information and privacy 19 31 22 14 14 0 0 50 27 36
2014 Security 20 43 5 25 7 0 0 63 32 51
2014 Science and technology 23 45 13 14 6 0 0 67 20 726
2014 Legal services 21 41 24 14 0 0 0 62 14 29
2014 Administration and operations 24 41 13 11 10 0 0 66 22 1151
2014 Human resources 22 43 16 14 5 0 0 65 19 297
2014 Financial management 24 43 15 12 6 0 0 67 18 297
2014 Procurement 17 44 20 7 12 0 0 61 19 39
2014 Real property 29 45 12 7 6 0 0 74 13 84
2014 Materiel management 27 41 12 15 5 0 0 68 20 13
2014 Information management 26 38 14 13 9 1 0 64 22 216
2014 Information technology 25 40 11 15 8 0 0 66 24 285
2014 Evaluation 23 43 12 13 8 0 0 67 21 415
2014 Other services to the public 28 35 11 12 13 0 0 64 26 165
2014 None of the above 19 43 15 15 8 0 0 62 23 624

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 32 7 3 7 2 0 83 10 71
2020 Health care practitioners 48 21 10 12 10 0 0 68 22 102
2020 Federal regulators 39 35 16 7 3 0 0 74 10 681
2020 Compliance, inspection and enforcement 34 38 16 8 4 0 0 72 12 604
2020 Communications or public affairs 41 34 11 10 3 0 1 76 13 211
2020 Access to information and privacy 44 34 12 5 4 1 0 79 8 82
2020 Security 34 46 12 6 2 0 0 80 8 51
2020 Science and technology 39 31 16 9 4 0 0 71 13 478
2020 Legal services 32 28 21 14 5 0 0 61 18 20
2020 Administration and operations 47 31 12 6 4 0 0 78 10 625
2020 Human resources 41 36 13 5 4 0 1 77 9 241
2020 Financial management 43 34 12 6 4 0 1 78 10 157
2020 Procurement 29 43 14 7 7 0 0 72 14 28
2020 Real property 53 32 8 5 2 0 0 85 8 48
2020 Information management 42 35 12 6 5 0 0 77 11 121
2020 Information technology 41 37 10 8 3 1 0 79 11 194
2020 Evaluation 32 39 15 9 4 1 1 72 13 392
2020 Data sciences 57 29 9 1 2 1 0 87 3 80
2020 Policy 41 39 11 8 2 0 0 79 10 537
2020 Project management 44 37 8 8 3 0 0 81 11 193
2020 Other services to the public 37 35 10 11 4 1 2 74 16 69
2020 None of the above 42 31 13 8 5 0 0 73 14 181
2019 Client contact centre 33 35 12 11 9 0 0 67 20 92
2019 Health care practitioners 33 35 10 16 5 0 0 69 21 128
2019 Federal regulators 36 35 17 8 3 0 0 72 12 625
2019 Compliance, inspection and enforcement 38 34 16 8 4 0 0 72 12 527
2019 Communications or public affairs 38 38 12 8 5 0 0 75 12 217
2019 Access to information and privacy 42 37 8 7 5 0 2 80 12 72
2019 Security 36 28 21 8 7 0 0 64 15 59
2019 Science and technology 35 36 16 8 4 0 0 72 13 641
2019 Legal services 35 33 24 3 4 0 0 68 7 26
2019 Administration and operations 43 36 11 6 4 1 1 79 10 614
2019 Human resources 33 36 20 6 4 0 1 69 11 267
2019 Financial management 40 28 19 6 7 0 0 68 13 179
2019 Procurement 42 34 15 9 0 0 0 76 9 44
2019 Real property 55 22 13 4 7 0 0 76 11 50
2019 Materiel management 47 45 0 0 8 0 0 92 8 10
2019 Information management 39 32 17 7 4 0 0 71 11 140
2019 Information technology 41 36 12 7 2 1 1 78 9 202
2019 Evaluation 27 38 21 8 5 0 1 65 14 387
2019 Data sciences 49 29 13 4 6 0 0 78 10 80
2019 Policy 36 36 14 10 3 0 0 72 13 440
2019 Project management 40 36 12 7 4 0 1 77 10 188
2019 Other services to the public 21 36 19 10 14 0 0 57 24 51
2019 None of the above 40 29 17 6 8 0 0 69 14 200
2018 Client contact centre 29 32 23 5 9 0 2 62 14 59
2018 Health care practitioners 39 32 14 7 7 2 0 72 14 88
2018 Federal regulators 32 36 14 11 6 0 0 69 17 577
2018 Compliance, inspection and enforcement 31 34 21 10 5 0 0 65 15 431
2018 Communications or public affairs 38 27 14 11 9 0 0 65 21 196
2018 Access to information and privacy 44 26 23 6 2 0 0 70 7 51
2018 Security 38 38 12 9 3 0 0 77 12 35
2018 Science and technology 37 32 13 11 5 1 0 70 16 513
2018 Legal services 29 45 21 0 5 0 0 74 5 19
2018 Administration and operations 42 35 10 7 6 0 0 77 13 491
2018 Human resources 32 39 11 10 6 0 0 72 16 190
2018 Financial management 35 30 19 11 5 0 0 65 16 141
2018 Procurement 55 30 15 0 0 0 0 85 0 19
2018 Real property 30 39 17 7 7 0 0 69 14 22
2018 Information management 34 33 20 10 3 0 0 67 13 122
2018 Information technology 36 31 19 8 6 0 0 67 14 147
2018 Evaluation 31 36 19 10 3 1 0 67 14 349
2018 Data sciences 40 38 12 8 3 0 0 78 10 79
2018 Policy 41 34 12 10 3 0 0 75 13 380
2018 Project management 38 41 9 4 6 1 1 80 11 149
2018 Other services to the public 25 37 18 13 8 0 0 62 20 52
2018 None of the above 26 36 17 11 9 0 0 63 20 148
2017 Client contact centre 30 37 15 9 8 0 1 68 17 139
2017 Health care practitioners 32 31 12 14 11 0 0 63 25 383
2017 Federal regulators 36 31 16 11 6 0 0 67 17 562
2017 Compliance, inspection and enforcement 30 36 18 8 8 0 0 66 16 393
2017 Communications or public affairs 31 35 13 14 7 0 0 67 20 224
2017 Access to information and privacy 53 26 13 5 2 0 2 80 6 60
2017 Security 36 22 26 7 10 0 0 58 17 38
2017 Science and technology 36 34 14 11 4 0 0 70 15 608
2017 Legal services 33 47 5 5 0 5 6 89 5 21
2017 Administration and operations 36 36 12 9 6 0 0 72 15 896
2017 Human resources 36 43 12 5 4 0 0 79 9 245
2017 Financial management 38 33 17 6 6 0 0 71 11 212
2017 Procurement 38 37 14 8 3 0 0 75 11 36
2017 Real property 37 38 5 13 7 0 0 75 20 50
2017 Materiel management 24 56 10 10 0 0 0 81 10 14
2017 Information management 33 38 12 8 8 1 0 72 16 162
2017 Information technology 34 35 16 9 6 0 0 70 14 217
2017 Evaluation 26 40 18 10 5 0 0 67 15 332
2017 Data sciences 46 31 14 6 3 0 0 77 9 97
2017 Policy 35 34 12 12 7 0 0 69 19 511
2017 Project management 41 36 9 10 4 0 0 77 14 228
2017 Other services to the public 48 31 6 11 4 0 0 79 15 89
2017 None of the above 40 29 17 8 6 0 0 69 14 357
2014 Client contact centre 22 39 21 9 9 0 1 61 18 178
2014 Health care practitioners 24 35 12 18 10 0 0 60 28 515
2014 Federal regulators 30 38 15 11 6 0 0 68 17 724
2014 Compliance, inspection and enforcement 22 41 17 14 7 0 0 63 21 430
2014 Communications or public affairs 37 32 12 12 6 0 0 69 19 262
2014 Access to information and privacy 25 39 16 11 8 0 0 64 19 36
2014 Security 44 32 11 7 5 0 0 77 13 51
2014 Science and technology 31 33 16 13 6 0 0 65 19 726
2014 Legal services 31 55 11 3 0 0 0 86 3 29
2014 Administration and operations 32 38 13 9 7 0 0 71 16 1151
2014 Human resources 33 39 13 10 6 0 0 71 15 297
2014 Financial management 29 39 16 9 7 0 0 68 16 297
2014 Procurement 27 30 19 10 14 0 0 57 24 39
2014 Real property 35 44 10 8 3 0 0 79 11 84
2014 Materiel management 32 26 25 12 5 0 0 58 17 13
2014 Information management 33 31 18 8 9 0 0 65 17 216
2014 Information technology 29 36 15 11 7 1 0 66 18 285
2014 Evaluation 26 37 17 13 7 1 0 63 20 414
2014 Other services to the public 30 34 13 14 10 0 0 63 23 165
2014 None of the above 26 35 15 14 9 0 0 62 23 624

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 28 9 4 3 0 0 84 7 71
2020 Health care practitioners 41 36 13 7 3 0 0 77 10 102
2020 Federal regulators 39 42 9 6 2 1 0 82 9 680
2020 Compliance, inspection and enforcement 29 49 12 9 1 0 0 78 10 609
2020 Communications or public affairs 41 40 7 9 2 0 0 81 11 211
2020 Access to information and privacy 46 40 7 5 2 0 0 86 7 80
2020 Security 39 41 14 4 2 0 0 80 6 50
2020 Science and technology 31 44 13 8 2 0 1 76 10 473
2020 Legal services 42 25 24 5 5 0 0 67 9 20
2020 Administration and operations 43 37 10 7 3 0 0 80 10 619
2020 Human resources 42 40 9 6 2 0 0 82 9 244
2020 Financial management 48 37 8 6 2 0 0 85 8 156
2020 Procurement 40 39 7 7 7 0 0 79 14 28
2020 Real property 33 51 8 3 4 0 0 85 8 47
2020 Information management 36 44 10 7 3 0 0 80 10 121
2020 Information technology 36 38 11 10 6 0 0 74 15 193
2020 Evaluation 36 41 12 7 2 1 1 79 9 393
2020 Data sciences 46 40 10 1 2 0 0 86 3 80
2020 Policy 35 44 11 7 2 0 1 80 9 534
2020 Project management 38 45 4 8 2 1 2 85 11 194
2020 Other services to the public 41 34 13 10 2 0 1 76 11 70
2020 None of the above 39 34 14 11 1 0 1 74 13 181
2019 Client contact centre 28 42 15 6 9 0 0 70 15 91
2019 Health care practitioners 32 39 18 6 5 0 0 71 11 126
2019 Federal regulators 35 41 10 10 3 0 0 77 13 621
2019 Compliance, inspection and enforcement 30 46 14 6 3 1 0 77 10 522
2019 Communications or public affairs 39 37 11 11 3 0 0 75 14 214
2019 Access to information and privacy 52 31 5 7 3 0 1 84 10 71
2019 Security 31 44 10 9 5 0 2 75 14 59
2019 Science and technology 31 40 15 8 4 1 1 73 12 636
2019 Legal services 39 44 14 3 0 0 0 83 3 26
2019 Administration and operations 42 36 11 7 3 0 0 79 10 607
2019 Human resources 34 40 14 8 4 0 0 73 13 261
2019 Financial management 43 34 14 5 4 0 0 78 8 176
2019 Procurement 42 38 9 7 4 0 0 79 11 44
2019 Real property 50 29 8 6 7 0 0 79 13 50
2019 Materiel management 84 0 9 0 7 0 0 84 7 10
2019 Information management 36 36 15 8 4 0 1 73 12 137
2019 Information technology 34 42 10 12 2 0 0 76 14 198
2019 Evaluation 32 40 14 10 2 1 1 74 13 382
2019 Data sciences 41 36 11 8 3 0 0 78 11 80
2019 Policy 32 43 12 9 2 1 1 77 11 433
2019 Project management 35 42 9 8 6 0 0 77 14 184
2019 Other services to the public 29 37 17 11 5 0 0 66 17 49
2019 None of the above 36 37 13 10 3 0 1 74 13 191
2018 Client contact centre 40 37 9 7 7 0 0 77 14 60
2018 Health care practitioners 38 34 9 12 5 0 2 74 17 89
2018 Federal regulators 30 37 18 9 4 1 2 68 14 579
2018 Compliance, inspection and enforcement 28 39 18 11 3 0 0 68 14 432
2018 Communications or public affairs 33 37 12 11 7 0 0 70 18 198
2018 Access to information and privacy 46 29 9 16 0 0 0 75 16 52
2018 Security 46 24 16 12 3 0 0 69 15 35
2018 Science and technology 33 35 18 10 5 0 0 68 15 514
2018 Legal services 25 50 10 11 5 0 0 74 16 19
2018 Administration and operations 42 36 8 9 4 0 0 79 13 491
2018 Human resources 35 36 12 11 5 0 0 72 16 191
2018 Financial management 35 30 18 12 4 0 0 65 16 144
2018 Procurement 45 46 4 0 5 0 0 90 5 19
2018 Real property 16 46 16 22 0 0 0 62 22 23
2018 Information management 33 38 16 8 5 0 0 71 13 124
2018 Information technology 28 36 18 11 6 0 0 64 17 144
2018 Evaluation 32 38 17 9 3 0 1 71 12 354
2018 Data sciences 39 36 10 14 1 0 0 75 15 79
2018 Policy 37 37 11 10 4 0 1 74 15 379
2018 Project management 35 37 15 5 6 2 0 73 12 153
2018 Other services to the public 28 35 16 14 7 0 0 63 21 52
2018 None of the above 27 35 12 13 13 1 0 62 26 149
2017 Client contact centre 29 39 18 9 6 0 0 68 15 139
2017 Health care practitioners 32 33 11 14 10 0 0 64 25 382
2017 Federal regulators 35 34 15 10 5 0 0 69 16 563
2017 Compliance, inspection and enforcement 27 43 13 11 6 0 0 71 16 393
2017 Communications or public affairs 29 43 14 10 4 0 0 73 14 224
2017 Access to information and privacy 42 42 10 6 0 0 0 84 6 60
2017 Security 33 30 4 23 10 0 0 63 33 38
2017 Science and technology 32 39 14 9 4 1 1 72 14 606
2017 Legal services 43 43 0 9 5 0 0 86 14 21
2017 Administration and operations 36 36 13 10 5 0 0 72 15 895
2017 Human resources 36 35 11 11 6 0 1 72 17 245
2017 Financial management 38 38 11 8 5 0 0 76 13 212
2017 Procurement 43 27 14 10 5 0 0 70 15 36
2017 Real property 43 26 9 17 5 0 0 69 22 49
2017 Materiel management 50 31 5 14 0 0 0 81 14 14
2017 Information management 35 34 14 11 6 0 1 70 17 162
2017 Information technology 33 35 12 12 8 0 1 69 20 217
2017 Evaluation 31 41 15 8 3 1 0 73 12 331
2017 Data sciences 39 42 11 4 2 0 1 83 6 97
2017 Policy 32 38 13 11 4 1 1 71 16 508
2017 Project management 35 40 11 9 5 0 1 75 14 229
2017 Other services to the public 52 26 8 9 5 0 0 78 15 89
2017 None of the above 38 29 18 9 6 0 0 67 15 354
2014 Client contact centre 18 50 15 9 7 0 1 68 17 178
2014 Health care practitioners 20 38 15 15 12 0 0 58 27 515
2014 Federal regulators 30 39 15 12 4 0 1 69 16 724
2014 Compliance, inspection and enforcement 24 46 13 10 6 0 0 71 16 430
2014 Communications or public affairs 36 37 11 10 5 0 0 74 15 261
2014 Access to information and privacy 28 33 11 14 14 0 0 62 28 36
2014 Security 44 31 13 2 11 0 0 75 12 51
2014 Science and technology 25 42 18 9 5 1 0 68 14 727
2014 Legal services 39 40 11 10 0 0 0 79 10 29
2014 Administration and operations 31 37 16 10 6 0 0 68 16 1148
2014 Human resources 35 40 8 13 3 0 0 75 16 296
2014 Financial management 32 40 13 10 5 0 0 72 15 297
2014 Procurement 22 32 17 15 12 0 2 55 27 39
2014 Real property 38 30 10 13 9 0 0 68 22 84
2014 Materiel management 37 21 10 26 6 0 0 58 32 13
2014 Information management 32 35 14 13 6 0 0 67 19 215
2014 Information technology 28 32 15 14 11 1 0 60 25 285
2014 Evaluation 24 40 18 11 5 2 0 65 17 414
2014 Other services to the public 27 35 14 17 7 1 0 63 24 165
2014 None of the above 23 42 17 10 7 1 1 66 17 624

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 34 16 3 2 13 1 75 6 71
2020 Health care practitioners 30 34 17 10 7 3 0 66 17 103
2020 Federal regulators 25 43 17 8 4 3 0 70 12 679
2020 Compliance, inspection and enforcement 22 43 21 7 2 3 0 68 10 607
2020 Communications or public affairs 22 51 17 7 2 1 0 73 9 210
2020 Access to information and privacy 36 40 14 3 2 5 0 80 5 82
2020 Security 29 41 25 6 0 0 0 69 6 50
2020 Science and technology 18 43 20 9 4 4 1 65 14 477
2020 Legal services 16 43 15 21 0 5 0 63 22 20
2020 Administration and operations 29 43 15 6 2 4 1 76 8 620
2020 Human resources 30 45 15 6 2 1 1 77 8 241
2020 Financial management 28 36 18 6 2 10 1 71 8 157
2020 Procurement 22 43 14 10 4 7 0 70 15 28
2020 Real property 35 39 14 10 0 2 0 76 10 48
2020 Information management 26 36 20 6 5 6 1 67 12 119
2020 Information technology 24 39 20 9 4 4 1 66 13 194
2020 Evaluation 16 47 19 7 3 6 1 68 11 396
2020 Data sciences 37 36 14 2 3 6 1 79 6 80
2020 Policy 21 52 16 6 1 3 0 76 8 537
2020 Project management 28 43 13 8 3 5 1 76 11 193
2020 Other services to the public 32 33 19 7 3 7 0 69 11 70
2020 None of the above 16 49 16 8 3 8 1 71 11 183
2019 Client contact centre 17 44 18 8 6 6 1 66 15 93
2019 Health care practitioners 22 37 20 9 5 6 1 63 15 128
2019 Federal regulators 20 45 16 11 4 4 0 68 16 625
2019 Compliance, inspection and enforcement 23 42 20 10 3 3 0 66 13 525
2019 Communications or public affairs 22 43 19 9 2 4 1 68 12 216
2019 Access to information and privacy 28 40 14 13 1 3 1 71 15 72
2019 Security 13 44 24 11 5 3 0 59 16 59
2019 Science and technology 17 45 21 10 3 3 1 64 14 640
2019 Legal services 26 47 11 4 0 7 6 84 4 25
2019 Administration and operations 24 41 18 7 2 5 1 70 11 614
2019 Human resources 18 47 19 10 3 3 0 67 13 268
2019 Financial management 19 40 26 6 4 4 1 62 10 178
2019 Procurement 25 38 25 7 0 4 0 66 8 43
2019 Real property 36 37 10 10 3 4 0 76 14 50
2019 Materiel management 35 50 0 8 0 7 0 91 9 11
2019 Information management 24 40 20 8 3 5 1 67 12 142
2019 Information technology 28 39 17 7 4 5 1 71 11 201
2019 Evaluation 16 42 22 7 4 9 0 63 13 389
2019 Data sciences 31 33 23 6 4 2 2 66 10 80
2019 Policy 20 43 20 11 3 3 0 65 14 443
2019 Project management 24 47 13 11 1 4 0 74 13 187
2019 Other services to the public 17 35 12 19 11 2 5 55 32 50
2019 None of the above 20 37 20 11 8 4 1 60 19 199
2018 Client contact centre 22 33 25 5 12 3 0 56 18 58
2018 Health care practitioners 30 31 23 9 5 3 0 62 14 89
2018 Federal regulators 21 36 23 10 6 5 0 60 17 578
2018 Compliance, inspection and enforcement 18 43 21 8 5 3 1 64 14 435
2018 Communications or public affairs 23 38 19 10 8 3 0 63 18 194
2018 Access to information and privacy 40 25 16 9 4 6 0 69 14 52
2018 Security 18 32 27 20 3 0 0 50 23 35
2018 Science and technology 20 36 25 9 5 5 1 59 15 517
2018 Legal services 26 28 21 5 10 10 0 60 17 18
2018 Administration and operations 26 36 20 9 5 4 0 64 14 490
2018 Human resources 24 38 20 8 6 4 0 65 14 193
2018 Financial management 20 30 29 10 9 2 0 51 19 146
2018 Procurement 30 49 5 10 5 0 0 79 16 19
2018 Real property 11 40 20 19 2 8 0 56 23 24
2018 Information management 23 31 27 13 6 0 0 54 19 124
2018 Information technology 18 37 25 9 7 4 1 58 16 146
2018 Evaluation 18 37 24 10 5 5 1 58 16 356
2018 Data sciences 26 43 21 5 2 4 0 71 8 79
2018 Policy 24 41 20 8 3 3 0 68 11 379
2018 Project management 27 39 19 6 2 7 0 71 8 153
2018 Other services to the public 13 50 19 12 7 0 0 63 19 52
2018 None of the above 10 43 19 11 9 5 3 57 22 148
2017 Client contact centre 24 33 21 10 7 5 0 60 18 139
2017 Health care practitioners 19 34 15 14 12 6 1 56 28 383
2017 Federal regulators 19 36 20 13 7 5 0 58 21 561
2017 Compliance, inspection and enforcement 16 40 22 11 5 4 0 59 17 393
2017 Communications or public affairs 25 36 19 13 5 2 1 63 18 223
2017 Access to information and privacy 30 34 20 7 1 8 0 69 9 59
2017 Security 14 40 15 3 29 0 0 53 31 38
2017 Science and technology 16 38 23 12 6 5 0 57 19 609
2017 Legal services 22 43 10 10 0 5 10 77 11 21
2017 Administration and operations 22 35 21 11 7 4 1 60 19 896
2017 Human resources 20 44 19 10 4 3 0 66 14 245
2017 Financial management 23 35 22 7 7 7 0 62 15 209
2017 Procurement 25 38 19 9 5 3 0 65 15 36
2017 Real property 28 29 18 13 11 2 0 57 24 50
2017 Materiel management 18 25 42 14 0 0 0 44 14 14
2017 Information management 21 34 20 11 9 4 1 58 21 162
2017 Information technology 19 30 30 10 7 4 0 51 18 215
2017 Evaluation 15 33 25 15 5 6 0 52 22 334
2017 Data sciences 28 43 15 8 3 3 1 73 12 97
2017 Policy 21 38 18 12 6 6 0 62 19 512
2017 Project management 19 41 19 11 6 3 0 62 18 230
2017 Other services to the public 25 29 16 16 4 10 1 61 22 89
2017 None of the above 25 30 19 11 7 6 1 60 20 357

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 34 6 3 4 1 3 86 8 72
2020 Health care practitioners 47 33 9 4 6 0 0 80 11 102
2020 Federal regulators 39 37 11 9 3 0 0 76 12 678
2020 Compliance, inspection and enforcement 41 38 9 9 3 0 0 79 12 609
2020 Communications or public affairs 41 32 8 11 7 0 0 74 18 211
2020 Access to information and privacy 58 27 6 6 2 1 0 86 8 82
2020 Security 44 34 8 12 2 0 0 78 14 51
2020 Science and technology 46 32 10 8 3 0 0 79 11 475
2020 Library services 39 39 10 11 0 0 0 79 11 10
2020 Legal services 27 44 10 14 5 0 0 71 19 20
2020 Administration and operations 56 27 7 7 3 0 0 83 10 624
2020 Human resources 51 28 9 6 4 0 1 80 11 243
2020 Financial management 54 27 10 5 4 0 0 81 9 155
2020 Procurement 58 29 0 4 7 4 0 89 11 28
2020 Real property 49 26 12 12 1 0 0 74 14 48
2020 Information management 49 25 12 8 5 0 2 75 13 122
2020 Information technology 50 27 9 10 4 0 0 77 13 194
2020 Evaluation 48 31 11 7 3 0 0 79 10 394
2020 Data sciences 49 29 16 2 3 0 0 79 6 79
2020 Policy 36 34 11 11 8 0 0 70 19 531
2020 Project management 49 27 6 9 8 0 1 77 17 194
2020 Other services to the public 48 30 8 10 3 0 0 78 13 70
2020 None of the above 44 33 11 9 4 0 0 76 13 182
2019 Client contact centre 46 31 9 7 7 0 0 77 14 93
2019 Health care practitioners 53 24 9 8 6 0 0 77 14 126
2019 Federal regulators 47 32 8 6 6 0 0 80 12 628
2019 Compliance, inspection and enforcement 40 35 11 7 6 0 0 76 13 525
2019 Communications or public affairs 54 30 6 6 4 0 0 85 9 216
2019 Access to information and privacy 69 21 5 5 0 0 0 90 5 71
2019 Security 45 29 11 8 4 2 0 76 12 59
2019 Science and technology 50 30 10 7 3 0 0 81 10 639
2019 Legal services 47 28 21 0 4 0 0 75 4 26
2019 Administration and operations 52 30 8 5 4 0 0 83 9 613
2019 Human resources 56 27 7 5 4 1 0 83 10 268
2019 Financial management 49 30 11 5 5 0 0 79 10 180
2019 Procurement 55 39 3 4 0 0 0 94 4 44
2019 Real property 55 31 2 9 3 0 0 86 12 50
2019 Materiel management 63 23 0 8 7 0 0 85 15 11
2019 Information management 44 31 12 9 4 0 1 75 13 141
2019 Information technology 51 28 8 9 3 1 0 81 12 199
2019 Evaluation 50 30 10 5 4 0 0 80 9 386
2019 Data sciences 60 24 7 6 0 2 1 87 6 80
2019 Policy 49 33 8 6 3 0 0 83 9 441
2019 Project management 50 29 9 6 5 0 0 79 11 187
2019 Other services to the public 49 27 10 6 5 0 3 78 12 51
2019 None of the above 56 22 12 7 3 0 0 78 10 199
2018 Client contact centre 38 32 12 8 6 0 4 73 14 60
2018 Health care practitioners 46 34 7 6 6 1 0 82 12 88
2018 Federal regulators 43 33 9 9 5 1 0 77 14 581
2018 Compliance, inspection and enforcement 39 36 12 8 4 0 0 75 12 436
2018 Communications or public affairs 48 32 8 9 4 0 0 79 13 198
2018 Access to information and privacy 59 28 4 9 0 0 0 87 9 51
2018 Security 50 29 16 3 3 0 0 79 6 35
2018 Science and technology 51 28 11 6 4 0 0 79 10 512
2018 Legal services 44 51 0 5 0 0 0 95 5 19
2018 Administration and operations 52 31 6 6 3 0 1 84 10 493
2018 Human resources 51 29 8 7 3 0 2 81 10 191
2018 Financial management 44 32 11 8 4 0 0 77 12 146
2018 Procurement 51 33 11 6 0 0 0 84 6 18
2018 Real property 29 42 7 8 15 0 0 70 23 24
2018 Information management 49 28 13 3 4 2 1 79 7 124
2018 Information technology 41 35 12 7 3 0 0 77 11 145
2018 Evaluation 49 35 8 6 2 0 0 84 7 353
2018 Data sciences 65 21 6 4 4 0 0 86 8 79
2018 Policy 49 32 6 10 3 0 0 81 13 378
2018 Project management 56 28 6 7 3 0 0 84 10 151
2018 Other services to the public 37 45 12 5 2 0 0 81 7 51
2018 None of the above 41 34 9 8 7 0 1 76 15 148
2017 Client contact centre 35 27 19 6 11 0 1 63 17 138
2017 Health care practitioners 39 27 11 13 10 0 0 66 24 384
2017 Federal regulators 41 32 11 9 6 0 0 74 15 563
2017 Compliance, inspection and enforcement 38 37 10 8 6 0 0 75 15 393
2017 Communications or public affairs 42 35 5 11 6 0 1 78 17 223
2017 Access to information and privacy 69 18 7 6 0 0 0 87 6 60
2017 Security 54 36 0 3 7 0 0 91 9 38
2017 Science and technology 49 33 6 7 4 1 0 83 11 607
2017 Legal services 65 21 0 9 0 5 0 90 10 20
2017 Administration and operations 46 31 9 8 6 1 0 77 14 895
2017 Human resources 50 30 7 10 2 0 0 80 13 246
2017 Financial management 49 31 9 7 4 0 0 80 10 211
2017 Procurement 41 39 3 9 8 0 0 80 17 36
2017 Real property 46 24 11 10 6 0 3 72 16 51
2017 Materiel management 52 24 24 0 0 0 0 76 0 14
2017 Information management 40 34 14 4 8 0 0 75 12 161
2017 Information technology 52 27 8 8 4 1 0 80 12 217
2017 Evaluation 49 32 8 8 3 0 0 81 11 335
2017 Data sciences 54 28 6 8 2 0 1 84 10 96
2017 Policy 40 36 8 8 7 0 0 76 15 511
2017 Project management 46 36 6 6 6 0 0 82 12 228
2017 Other services to the public 48 35 3 8 6 0 0 83 14 89
2017 None of the above 49 26 10 7 6 0 1 76 14 358
2014 Client contact centre 25 36 16 11 9 0 2 62 21 178
2014 Health care practitioners 30 33 13 13 10 0 0 64 23 515
2014 Federal regulators 40 36 10 10 4 0 0 76 15 721
2014 Compliance, inspection and enforcement 36 39 12 8 4 1 0 75 13 429
2014 Communications or public affairs 39 36 8 9 7 1 0 76 16 262
2014 Access to information and privacy 30 39 9 11 8 0 3 71 20 36
2014 Security 37 28 19 7 9 0 0 65 16 51
2014 Science and technology 41 38 10 6 3 1 1 80 10 727
2014 Legal services 59 28 3 10 0 0 0 87 10 29
2014 Administration and operations 40 34 11 7 7 0 0 75 14 1150
2014 Human resources 47 36 6 8 3 0 0 84 11 297
2014 Financial management 40 35 9 10 6 0 0 75 16 297
2014 Procurement 24 41 18 5 12 0 0 65 17 39
2014 Real property 41 34 7 12 6 0 0 75 18 84
2014 Materiel management 39 32 17 5 6 0 0 72 12 12
2014 Information management 41 32 10 8 8 0 0 74 16 216
2014 Information technology 40 32 13 8 5 1 1 73 14 285
2014 Evaluation 39 33 11 11 5 0 0 73 16 415
2014 Other services to the public 40 28 14 9 9 0 0 68 18 165
2014 None of the above 37 35 9 11 7 1 0 73 18 622

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 34 7 9 1 2 0 83 10 71
2020 Health care practitioners 37 35 11 12 6 0 0 72 17 100
2020 Federal regulators 25 31 24 11 9 0 0 56 20 681
2020 Compliance, inspection and enforcement 28 33 22 11 6 1 0 61 17 601
2020 Communications or public affairs 32 28 23 11 7 0 0 60 18 212
2020 Access to information and privacy 30 28 20 8 14 0 0 58 22 82
2020 Security 38 38 10 6 8 0 0 76 14 49
2020 Science and technology 34 37 16 8 5 0 1 71 13 474
2020 Legal services 47 20 23 5 5 0 0 67 9 20
2020 Administration and operations 41 30 16 7 5 0 0 71 13 623
2020 Human resources 29 28 22 12 8 0 2 58 20 243
2020 Financial management 38 34 20 5 4 0 0 72 9 156
2020 Procurement 32 11 36 14 7 0 0 43 21 28
2020 Real property 26 49 11 8 6 0 0 75 14 47
2020 Information management 44 36 8 10 1 0 2 82 10 121
2020 Information technology 30 35 20 8 7 0 0 65 15 193
2020 Evaluation 34 37 15 8 6 0 1 72 13 393
2020 Data sciences 40 37 9 8 7 0 0 76 15 80
2020 Policy 24 32 20 12 12 0 0 56 24 535
2020 Project management 32 30 16 15 7 0 0 62 22 193
2020 Other services to the public 48 33 11 2 5 0 2 83 7 69
2020 None of the above 33 30 17 10 9 1 1 64 19 181
2019 Client contact centre 48 33 10 8 1 0 0 80 9 91
2019 Health care practitioners 41 37 16 3 4 0 0 77 7 126
2019 Federal regulators 30 33 18 11 8 0 1 63 19 622
2019 Compliance, inspection and enforcement 28 33 21 13 5 0 0 60 19 527
2019 Communications or public affairs 37 34 18 8 2 0 0 72 10 216
2019 Access to information and privacy 35 27 15 12 11 0 0 62 23 72
2019 Security 49 26 15 7 3 0 0 75 10 58
2019 Science and technology 38 36 15 7 3 0 0 75 10 638
2019 Legal services 56 26 18 0 0 0 0 82 0 26
2019 Administration and operations 46 32 16 4 2 0 0 78 6 611
2019 Human resources 32 30 21 9 7 1 0 63 16 264
2019 Financial management 43 32 16 5 4 0 0 75 9 180
2019 Procurement 46 30 20 2 2 0 0 75 4 43
2019 Real property 28 34 24 10 2 0 2 64 12 49
2019 Materiel management 68 24 8 0 0 0 0 92 0 11
2019 Information management 46 33 12 3 5 0 1 80 8 142
2019 Information technology 40 29 16 8 7 0 0 69 15 201
2019 Evaluation 48 31 14 4 2 0 1 79 6 385
2019 Data sciences 52 26 17 4 1 0 0 78 5 80
2019 Policy 36 37 15 7 4 0 0 73 12 440
2019 Project management 34 38 16 10 2 0 0 71 12 186
2019 Other services to the public 42 33 11 8 4 0 2 77 12 51
2019 None of the above 39 37 14 4 6 0 1 77 10 197
2018 Client contact centre 50 27 13 7 3 0 0 76 11 60
2018 Health care practitioners 33 41 13 8 4 0 0 74 13 89
2018 Federal regulators 32 30 19 13 6 0 0 62 19 584
2018 Compliance, inspection and enforcement 27 36 20 10 6 0 1 64 16 435
2018 Communications or public affairs 38 28 17 9 8 0 0 66 17 196
2018 Access to information and privacy 37 31 11 13 8 0 0 68 21 52
2018 Security 41 28 17 8 5 0 0 69 14 35
2018 Science and technology 40 36 12 7 3 0 1 78 10 514
2018 Legal services 30 39 21 10 0 0 0 69 10 18
2018 Administration and operations 46 29 16 5 3 0 0 76 8 496
2018 Human resources 27 34 20 9 8 0 2 63 17 193
2018 Financial management 38 32 19 9 2 0 0 69 11 147
2018 Procurement 24 55 15 5 0 0 0 80 5 19
2018 Real property 22 33 30 11 4 0 0 55 15 24
2018 Information management 54 28 7 5 2 0 3 85 7 124
2018 Information technology 34 35 18 4 8 0 0 69 13 147
2018 Evaluation 42 36 16 4 2 0 1 78 6 354
2018 Data sciences 52 27 10 7 5 0 0 79 12 79
2018 Policy 35 30 19 10 7 0 0 65 17 380
2018 Project management 34 36 19 7 4 1 0 70 11 153
2018 Other services to the public 56 29 5 4 3 1 2 87 8 52
2018 None of the above 34 36 16 3 9 0 2 71 13 151
2017 Client contact centre 36 36 14 8 5 0 1 72 13 139
2017 Health care practitioners 25 34 19 13 7 1 1 60 21 383
2017 Federal regulators 29 37 18 10 5 0 1 66 15 562
2017 Compliance, inspection and enforcement 27 43 14 9 7 0 0 70 16 393
2017 Communications or public affairs 30 40 16 8 4 0 0 71 13 224
2017 Access to information and privacy 39 25 20 6 8 0 2 65 15 60
2017 Security 44 30 9 16 0 0 3 75 16 38
2017 Science and technology 37 40 13 6 3 0 1 78 9 607
2017 Legal services 43 35 18 5 0 0 0 77 5 21
2017 Administration and operations 37 36 14 8 4 0 1 73 12 897
2017 Human resources 23 40 23 11 3 0 0 63 14 246
2017 Financial management 39 37 13 5 5 0 0 77 10 212
2017 Procurement 44 38 9 8 1 0 0 82 10 36
2017 Real property 16 47 27 5 2 0 3 65 7 51
2017 Materiel management 58 32 10 0 0 0 0 90 0 14
2017 Information management 51 29 11 5 2 1 1 82 7 161
2017 Information technology 39 41 8 5 7 0 0 80 12 216
2017 Evaluation 42 39 15 2 2 0 1 81 4 335
2017 Data sciences 48 33 15 4 0 0 1 81 4 97
2017 Policy 29 35 20 11 5 0 0 64 16 512
2017 Project management 35 37 18 7 2 0 0 72 9 230
2017 Other services to the public 36 39 17 4 2 0 2 77 6 89
2017 None of the above 39 34 13 6 5 1 3 76 11 358
2014 Client contact centre 34 34 16 10 4 0 2 69 14 178
2014 Health care practitioners 25 37 21 10 7 0 0 62 17 514
2014 Federal regulators 26 41 18 8 7 0 1 67 15 722
2014 Compliance, inspection and enforcement 31 39 20 6 4 0 0 70 10 430
2014 Communications or public affairs 28 40 20 6 3 0 1 69 10 262
2014 Access to information and privacy 20 33 25 8 11 0 3 55 20 36
2014 Security 38 38 10 10 3 0 0 76 14 51
2014 Science and technology 34 38 18 7 3 0 1 72 10 727
2014 Legal services 42 38 11 9 0 0 0 80 9 29
2014 Administration and operations 35 36 18 5 5 0 1 72 10 1151
2014 Human resources 28 36 21 8 5 0 1 65 14 297
2014 Financial management 33 40 16 7 3 0 0 73 11 296
2014 Procurement 20 29 17 19 15 0 0 49 34 39
2014 Real property 24 26 24 19 5 0 1 51 24 84
2014 Materiel management 22 52 21 5 0 0 0 74 5 13
2014 Information management 45 31 15 4 2 0 2 78 7 216
2014 Information technology 37 35 16 7 3 1 1 73 10 285
2014 Evaluation 43 36 13 5 3 0 0 79 8 414
2014 Other services to the public 41 29 13 10 7 0 0 70 17 165
2014 None of the above 34 35 18 9 4 1 0 69 13 624

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 35 65 72
2020 Health care practitioners 38 62 101
2020 Federal regulators 40 60 683
2020 Compliance, inspection and enforcement 42 58 610
2020 Communications or public affairs 44 56 212
2020 Access to information and privacy 56 44 82
2020 Security 42 58 50
2020 Science and technology 49 51 479
2020 Legal services 40 60 20
2020 Administration and operations 36 64 627
2020 Human resources 38 62 244
2020 Financial management 36 64 157
2020 Procurement 40 60 28
2020 Real property 52 48 47
2020 Information management 37 63 121
2020 Information technology 31 69 193
2020 Evaluation 47 53 397
2020 Data sciences 49 51 80
2020 Policy 42 58 538
2020 Project management 44 56 194
2020 Other services to the public 50 50 70
2020 None of the above 39 61 181

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 14 12 1 1 4 19 82 3 71
2020 Health care practitioners 56 15 7 5 1 6 11 85 7 101
2020 Federal regulators 60 16 8 1 1 5 9 88 3 682
2020 Compliance, inspection and enforcement 59 19 6 2 0 6 9 91 2 610
2020 Communications or public affairs 54 19 5 4 2 6 11 87 7 212
2020 Access to information and privacy 64 20 3 1 1 2 8 94 3 82
2020 Security 65 10 8 4 2 2 9 84 6 51
2020 Science and technology 63 17 8 2 1 3 7 89 3 479
2020 Legal services 45 7 14 10 0 5 21 69 13 20
2020 Administration and operations 59 18 7 2 1 5 9 89 3 622
2020 Human resources 60 16 10 1 0 2 10 87 1 243
2020 Financial management 61 12 7 3 3 4 10 85 7 157
2020 Procurement 68 4 4 0 3 4 18 91 4 28
2020 Real property 56 31 6 0 2 3 2 92 2 47
2020 Information management 50 19 6 3 2 9 12 86 6 122
2020 Information technology 59 14 6 3 1 6 11 88 4 194
2020 Evaluation 65 14 5 2 0 5 8 92 2 396
2020 Data sciences 72 13 4 3 0 5 3 93 3 80
2020 Policy 55 21 5 2 1 5 11 91 3 537
2020 Project management 62 19 6 2 1 1 9 91 3 194
2020 Other services to the public 66 12 6 0 1 1 13 91 2 70
2020 None of the above 59 20 6 2 1 3 10 90 3 183

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Client contact centre 13 54 33 72
2020 Health care practitioners 21 48 31 103
2020 Federal regulators 22 41 37 684
2020 Compliance, inspection and enforcement 24 40 36 610
2020 Communications or public affairs 29 30 41 212
2020 Access to information and privacy 26 38 36 82
2020 Security 31 31 38 51
2020 Science and technology 18 44 38 479
2020 Legal services 30 27 43 20
2020 Administration and operations 30 34 35 627
2020 Human resources 25 37 38 243
2020 Financial management 28 36 36 157
2020 Procurement 18 36 46 28
2020 Real property 26 36 37 47
2020 Information management 25 30 44 121
2020 Information technology 31 29 40 194
2020 Evaluation 14 51 36 396
2020 Data sciences 29 32 39 80
2020 Policy 35 28 37 537
2020 Project management 27 31 42 193
2020 Other services to the public 19 41 40 70
2020 None of the above 24 38 37 181
2019 Client contact centre 41 32 27 93
2019 Health care practitioners 23 37 40 127
2019 Federal regulators 25 37 38 629
2019 Compliance, inspection and enforcement 30 33 37 528
2019 Communications or public affairs 36 23 41 217
2019 Access to information and privacy 21 42 37 72
2019 Security 29 31 40 59
2019 Science and technology 21 42 37 643
2019 Legal services 28 39 33 26
2019 Administration and operations 35 28 37 616
2019 Human resources 37 27 36 268
2019 Financial management 35 38 27 180
2019 Procurement 28 40 32 44
2019 Real property 39 38 23 49
2019 Materiel management 10 61 29 11
2019 Information management 30 25 45 142
2019 Information technology 31 32 37 202
2019 Evaluation 19 44 37 389
2019 Data sciences 28 37 35 80
2019 Policy 44 27 28 443
2019 Project management 40 24 36 188
2019 Other services to the public 35 30 35 51
2019 None of the above 34 28 38 200
2018 Client contact centre 28 37 34 58
2018 Health care practitioners 27 45 29 88
2018 Federal regulators 28 36 36 582
2018 Compliance, inspection and enforcement 24 40 36 436
2018 Communications or public affairs 36 23 41 198
2018 Access to information and privacy 20 37 42 51
2018 Security 44 30 25 35
2018 Science and technology 25 38 36 517
2018 Legal services 26 36 39 19
2018 Administration and operations 31 31 38 496
2018 Human resources 33 30 37 191
2018 Financial management 40 27 32 146
2018 Procurement 30 34 36 19
2018 Real property 45 26 29 24
2018 Information management 31 28 41 124
2018 Information technology 28 36 36 147
2018 Evaluation 15 44 41 356
2018 Data sciences 30 35 35 79
2018 Policy 39 26 36 379
2018 Project management 38 23 39 151
2018 Other services to the public 35 28 37 51
2018 None of the above 33 28 40 151
2017 Client contact centre 29 33 39 139
2017 Health care practitioners 27 43 30 382
2017 Federal regulators 29 41 30 562
2017 Compliance, inspection and enforcement 27 37 36 393
2017 Communications or public affairs 39 32 29 224
2017 Access to information and privacy 19 43 38 59
2017 Security 34 29 37 38
2017 Science and technology 21 44 35 609
2017 Legal services 5 48 48 20
2017 Administration and operations 37 25 38 896
2017 Human resources 37 28 36 246
2017 Financial management 28 39 33 212
2017 Procurement 37 32 31 36
2017 Real property 36 35 30 51
2017 Materiel management 12 56 33 14
2017 Information management 31 29 40 162
2017 Information technology 33 31 36 217
2017 Evaluation 17 51 32 334
2017 Data sciences 30 38 32 97
2017 Policy 44 23 32 511
2017 Project management 42 23 36 230
2017 Other services to the public 30 30 41 88
2017 None of the above 26 39 35 356
2014 Client contact centre 26 39 35 178
2014 Health care practitioners 22 43 35 514
2014 Federal regulators 26 38 36 724
2014 Compliance, inspection and enforcement 27 40 33 430
2014 Communications or public affairs 37 23 40 262
2014 Access to information and privacy 42 30 28 36
2014 Security 40 21 39 51
2014 Science and technology 20 44 36 727
2014 Legal services 20 45 35 29
2014 Administration and operations 37 29 35 1151
2014 Human resources 44 24 32 297
2014 Financial management 35 30 35 297
2014 Procurement 42 17 41 39
2014 Real property 27 43 30 84
2014 Materiel management 16 41 43 13
2014 Information management 26 29 44 216
2014 Information technology 28 29 43 285
2014 Evaluation 20 47 33 415
2014 Other services to the public 27 35 38 165
2014 None of the above 38 27 35 624

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Health care practitioners 31 13 31 9 14 3 22
2020 Federal regulators 12 52 22 3 6 5 149
2020 Compliance, inspection and enforcement 7 45 31 4 9 3 148
2020 Communications or public affairs 6 32 42 6 12 3 63
2020 Access to information and privacy 23 42 30 0 4 0 23
2020 Security 33 19 27 8 0 14 15
2020 Science and technology 16 41 22 3 15 2 84
2020 Administration and operations 13 41 30 1 7 8 188
2020 Human resources 14 36 26 3 7 13 61
2020 Financial management 14 39 41 0 0 7 43
2020 Real property 26 24 41 8 0 0 12
2020 Information management 16 33 22 13 13 3 31
2020 Information technology 17 16 54 0 6 6 61
2020 Evaluation 7 56 16 4 12 5 52
2020 Data sciences 4 29 24 8 22 12 22
2020 Policy 4 48 31 3 5 8 188
2020 Project management 4 49 38 2 4 4 52
2020 Other services to the public 0 46 54 0 0 0 13
2020 None of the above 11 28 46 2 7 6 44
2019 Client contact centre 10 42 31 5 12 0 38
2019 Health care practitioners 24 13 29 10 10 13 28
2019 Federal regulators 9 40 34 2 7 7 157
2019 Compliance, inspection and enforcement 9 47 26 1 12 6 157
2019 Communications or public affairs 10 33 44 4 7 3 79
2019 Access to information and privacy 0 34 51 7 9 0 15
2019 Security 0 17 57 0 20 6 17
2019 Science and technology 10 30 18 7 26 9 127
2019 Administration and operations 9 42 29 2 10 8 212
2019 Human resources 10 35 35 2 14 5 99
2019 Financial management 7 41 33 4 8 7 64
2019 Procurement 17 17 49 0 0 18 12
2019 Real property 36 31 33 0 0 0 19
2019 Information management 6 20 53 2 11 8 45
2019 Information technology 16 26 39 7 4 10 63
2019 Evaluation 12 38 21 1 25 3 70
2019 Data sciences 8 21 30 4 28 9 22
2019 Policy 5 44 36 3 8 5 194
2019 Project management 6 35 32 0 14 12 73
2019 Other services to the public 20 13 42 0 13 13 17
2019 None of the above 9 27 41 3 8 12 66
2018 Client contact centre 15 29 34 0 11 12 17
2018 Health care practitioners 41 23 19 14 4 0 23
2018 Federal regulators 12 40 32 1 10 5 157
2018 Compliance, inspection and enforcement 11 49 20 5 11 5 105
2018 Communications or public affairs 4 20 55 3 13 5 70
2018 Access to information and privacy 10 44 37 0 0 9 11
2018 Security 11 12 53 24 0 0 15
2018 Science and technology 14 27 24 6 26 3 121
2018 Administration and operations 12 33 37 0 12 5 156
2018 Human resources 11 29 31 4 22 3 60
2018 Financial management 11 43 29 4 7 5 57
2018 Real property 37 9 45 9 0 0 11
2018 Information management 29 34 17 4 8 9 43
2018 Information technology 13 22 55 9 2 0 41
2018 Evaluation 17 26 25 6 19 7 48
2018 Data sciences 0 29 46 4 21 0 21
2018 Policy 6 43 31 3 13 4 145
2018 Project management 6 35 33 2 18 6 57
2018 Other services to the public 15 19 29 0 28 10 16
2018 None of the above 11 13 56 3 3 14 54
2017 Client contact centre 25 26 35 3 3 9 41
2017 Health care practitioners 25 9 20 33 3 10 99
2017 Federal regulators 14 50 23 5 4 4 161
2017 Compliance, inspection and enforcement 12 39 23 5 15 7 105
2017 Communications or public affairs 6 23 51 5 5 10 87
2017 Access to information and privacy 0 17 56 0 0 26 11
2017 Security 13 27 39 15 6 0 15
2017 Science and technology 13 36 29 7 9 6 126
2017 Administration and operations 9 36 37 3 8 7 333
2017 Human resources 6 36 36 3 6 13 91
2017 Financial management 12 33 38 3 4 10 59
2017 Procurement 8 35 50 0 7 0 14
2017 Real property 26 10 54 5 0 5 18
2017 Information management 17 33 38 3 2 7 52
2017 Information technology 9 15 63 5 8 0 72
2017 Evaluation 15 35 30 3 12 5 54
2017 Data sciences 3 36 29 4 17 10 29
2017 Policy 5 36 40 5 7 7 226
2017 Project management 7 39 36 3 8 6 95
2017 Other services to the public 27 5 31 9 14 13 27
2017 None of the above 16 24 37 7 6 10 101
2014 Client contact centre 8 25 42 8 9999 17 48
2014 Health care practitioners 20 17 25 28 9999 10 105
2014 Federal regulators 9 45 30 9 9999 7 190
2014 Compliance, inspection and enforcement 14 39 29 9 9999 10 113
2014 Communications or public affairs 4 39 33 7 9999 17 96
2014 Access to information and privacy 13 27 53 0 9999 7 15
2014 Security 17 22 47 10 9999 4 20
2014 Science and technology 12 33 28 12 9999 15 144
2014 Administration and operations 8 33 43 5 9999 10 425
2014 Human resources 12 21 41 8 9999 17 130
2014 Financial management 13 34 44 5 9999 4 105
2014 Procurement 18 30 47 6 9999 0 16
2014 Real property 23 21 51 4 9999 0 24
2014 Information management 8 23 47 6 9999 17 56
2014 Information technology 9 25 49 9 9999 9 82
2014 Evaluation 9 35 33 15 9999 8 79
2014 Other services to the public 6 17 43 20 9999 14 50
2014 None of the above 13 28 44 5 9999 9 240
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 62 31 4 0 3 0 0 93 3 69
2020 Health care practitioners 56 31 3 9 1 0 0 87 10 103
2020 Federal regulators 60 33 4 2 1 0 0 93 2 680
2020 Compliance, inspection and enforcement 41 44 10 4 1 0 0 85 5 604
2020 Communications or public affairs 55 35 4 3 3 0 0 89 6 209
2020 Access to information and privacy 57 35 7 0 1 0 0 92 1 81
2020 Security 46 40 8 4 2 0 0 86 6 51
2020 Science and technology 46 38 11 3 1 0 0 85 4 475
2020 Legal services 44 51 0 5 0 0 0 95 5 20
2020 Administration and operations 53 34 7 4 2 0 0 88 5 626
2020 Human resources 56 33 7 3 1 0 0 89 4 238
2020 Financial management 54 34 8 1 2 0 0 89 3 156
2020 Procurement 64 14 14 0 4 4 0 82 4 28
2020 Real property 48 44 4 1 2 0 0 92 3 48
2020 Information management 51 33 4 8 3 1 0 84 11 121
2020 Information technology 51 36 8 3 2 0 0 87 5 192
2020 Evaluation 58 36 4 2 0 0 0 94 2 390
2020 Data sciences 54 33 10 1 1 0 0 87 2 80
2020 Policy 56 36 4 3 1 0 0 92 4 535
2020 Project management 50 42 4 2 1 0 1 93 4 193
2020 Other services to the public 46 38 9 3 0 0 4 88 3 70
2020 None of the above 48 33 11 3 3 1 0 82 7 180
2019 Client contact centre 43 39 8 6 4 0 0 82 10 90
2019 Health care practitioners 51 35 7 5 1 0 0 86 7 127
2019 Federal regulators 56 34 5 4 1 0 0 90 5 627
2019 Compliance, inspection and enforcement 45 41 8 3 2 0 0 87 6 525
2019 Communications or public affairs 48 36 10 5 1 0 0 84 6 216
2019 Access to information and privacy 53 35 11 0 1 0 0 88 1 71
2019 Security 36 50 7 6 2 0 0 86 7 58
2019 Science and technology 41 44 8 5 2 0 0 85 7 637
2019 Legal services 50 43 0 7 0 0 0 93 7 25
2019 Administration and operations 48 36 9 4 3 1 0 84 6 613
2019 Human resources 43 40 12 3 2 0 0 83 5 265
2019 Financial management 52 33 8 4 2 0 0 85 6 179
2019 Procurement 51 34 8 7 0 0 0 85 7 44
2019 Real property 51 45 4 0 0 0 0 96 0 49
2019 Materiel management 63 24 7 0 7 0 0 87 7 11
2019 Information management 39 42 10 5 3 0 0 81 8 140
2019 Information technology 47 36 11 6 1 0 0 83 6 203
2019 Evaluation 51 38 7 3 0 0 0 89 3 387
2019 Data sciences 43 42 4 9 2 0 0 85 11 80
2019 Policy 44 41 8 6 1 0 0 85 7 439
2019 Project management 44 41 6 6 3 0 1 85 9 188
2019 Other services to the public 41 28 14 12 6 0 0 69 18 51
2019 None of the above 52 32 9 6 2 0 0 84 7 198
2018 Client contact centre 54 30 9 2 3 2 0 86 5 60
2018 Health care practitioners 54 35 8 2 1 0 0 89 3 89
2018 Federal regulators 54 38 5 3 1 0 0 92 4 582
2018 Compliance, inspection and enforcement 41 44 7 5 2 0 0 86 7 434
2018 Communications or public affairs 41 45 8 5 1 0 0 87 6 198
2018 Access to information and privacy 52 39 5 4 0 0 0 91 4 52
2018 Security 47 47 6 0 0 0 0 94 0 35
2018 Science and technology 48 38 7 6 2 0 0 86 8 517
2018 Legal services 36 60 5 0 0 0 0 95 0 19
2018 Administration and operations 46 39 8 3 2 1 0 86 6 492
2018 Human resources 45 37 9 7 3 0 0 82 10 192
2018 Financial management 41 41 10 5 1 1 0 83 6 145
2018 Procurement 50 36 9 5 0 0 0 85 5 19
2018 Real property 36 30 27 7 0 0 0 66 7 23
2018 Information management 47 37 8 5 3 0 0 84 8 123
2018 Information technology 44 44 5 4 3 1 0 88 7 146
2018 Evaluation 56 36 7 1 0 0 0 92 1 354
2018 Data sciences 53 40 6 1 0 0 0 93 1 79
2018 Policy 57 32 4 5 3 0 0 89 7 381
2018 Project management 50 38 8 2 1 2 0 89 3 153
2018 Other services to the public 57 28 7 6 2 0 0 85 8 52
2018 None of the above 39 33 15 9 4 1 0 72 13 149
2017 Client contact centre 39 48 6 5 2 0 0 87 7 139
2017 Health care practitioners 37 38 10 8 5 1 0 76 14 381
2017 Federal regulators 53 36 5 3 3 0 0 89 6 564
2017 Compliance, inspection and enforcement 34 51 8 5 2 0 0 85 7 393
2017 Communications or public affairs 40 42 8 7 3 0 0 82 10 222
2017 Access to information and privacy 58 31 9 2 0 0 0 89 2 60
2017 Security 35 30 9 19 7 0 0 65 26 38
2017 Science and technology 44 40 7 6 3 1 0 84 9 609
2017 Legal services 28 42 19 10 0 0 0 71 10 21
2017 Administration and operations 40 40 11 5 4 1 0 80 9 895
2017 Human resources 46 35 11 5 2 1 1 82 7 246
2017 Financial management 39 44 9 4 3 1 0 84 7 211
2017 Procurement 46 38 11 2 3 0 0 84 5 36
2017 Real property 46 39 5 8 2 0 0 85 10 49
2017 Materiel management 55 45 0 0 0 0 0 100 0 14
2017 Information management 41 40 8 4 7 0 0 81 11 162
2017 Information technology 37 37 14 7 4 0 0 75 11 217
2017 Evaluation 49 42 5 4 1 0 0 91 4 334
2017 Data sciences 40 48 2 9 1 0 0 88 10 97
2017 Policy 44 37 9 7 3 0 0 81 11 511
2017 Project management 43 42 6 5 3 0 0 86 8 228
2017 Other services to the public 62 28 3 1 4 1 0 91 5 89
2017 None of the above 46 35 12 4 3 1 0 81 7 358
2014 Client contact centre 30 49 12 6 3 0 1 79 9 178
2014 Health care practitioners 36 40 12 8 3 1 0 76 12 515
2014 Federal regulators 46 41 8 4 2 0 0 87 5 723
2014 Compliance, inspection and enforcement 33 47 12 5 2 0 0 80 7 430
2014 Communications or public affairs 45 36 8 6 3 1 0 83 9 260
2014 Access to information and privacy 30 39 14 6 11 0 0 70 17 36
2014 Security 39 36 12 3 8 2 0 76 11 51
2014 Science and technology 41 40 11 5 2 0 0 81 8 727
2014 Legal services 45 41 11 0 3 0 0 86 3 29
2014 Administration and operations 35 43 12 6 3 1 0 79 9 1151
2014 Human resources 41 40 12 5 2 0 0 81 7 296
2014 Financial management 43 37 12 5 3 0 0 81 8 297
2014 Procurement 27 52 13 0 7 0 0 80 7 38
2014 Real property 38 39 16 4 3 0 0 77 6 84
2014 Materiel management 37 58 0 0 5 0 0 95 5 13
2014 Information management 44 35 12 5 4 0 0 79 8 215
2014 Information technology 37 38 14 7 4 0 0 75 11 285
2014 Evaluation 44 38 12 5 1 0 0 82 6 415
2014 Other services to the public 48 34 9 4 4 1 0 83 8 164
2014 None of the above 30 46 12 5 5 1 0 77 10 624

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 48 6 0 3 2 0 91 3 72
2020 Health care practitioners 32 41 18 5 3 1 0 74 8 101
2020 Federal regulators 31 46 15 5 2 1 0 78 7 682
2020 Compliance, inspection and enforcement 24 49 17 7 1 1 0 74 8 610
2020 Communications or public affairs 30 48 14 6 2 1 0 78 8 211
2020 Access to information and privacy 46 41 9 1 0 2 0 89 1 82
2020 Security 26 54 8 10 0 2 0 82 10 51
2020 Science and technology 24 46 20 6 3 1 0 71 8 478
2020 Legal services 30 45 26 0 0 0 0 74 0 20
2020 Administration and operations 40 42 13 3 1 1 0 84 4 625
2020 Human resources 36 48 12 4 0 0 0 84 5 244
2020 Financial management 42 36 13 5 1 2 0 80 7 157
2020 Procurement 36 36 21 0 7 0 0 72 7 28
2020 Real property 27 49 17 2 2 2 0 78 4 47
2020 Information management 26 40 21 6 5 2 0 68 11 122
2020 Information technology 31 37 17 11 2 3 0 70 13 193
2020 Evaluation 33 48 13 4 1 1 0 81 6 397
2020 Data sciences 41 33 17 6 3 0 0 74 9 79
2020 Policy 28 49 13 5 2 1 1 78 8 536
2020 Project management 26 56 9 5 3 0 1 83 8 194
2020 Other services to the public 28 45 22 3 2 0 1 73 4 70
2020 None of the above 28 41 15 10 3 3 0 71 13 182
2019 Client contact centre 31 40 16 7 4 2 0 73 11 93
2019 Health care practitioners 30 44 15 6 2 2 0 76 8 128
2019 Federal regulators 26 46 14 11 2 1 0 73 13 628
2019 Compliance, inspection and enforcement 25 46 18 8 2 1 0 72 10 527
2019 Communications or public affairs 28 43 18 9 1 1 0 72 10 215
2019 Access to information and privacy 38 43 9 4 3 3 0 83 8 71
2019 Security 30 33 25 7 5 0 0 63 12 59
2019 Science and technology 22 44 18 10 4 2 0 68 14 639
2019 Legal services 44 36 13 0 3 3 0 83 4 26
2019 Administration and operations 34 42 15 5 2 1 0 78 7 615
2019 Human resources 26 46 14 9 2 2 1 74 12 268
2019 Financial management 33 39 17 6 2 4 0 74 8 180
2019 Procurement 24 37 28 11 0 0 0 61 11 44
2019 Real property 36 39 14 6 2 3 0 78 8 49
2019 Materiel management 23 48 15 8 0 7 0 76 9 11
2019 Information management 33 36 18 7 3 0 2 71 11 141
2019 Information technology 28 40 19 9 3 2 0 69 12 201
2019 Evaluation 29 43 20 5 1 2 0 73 7 389
2019 Data sciences 33 33 19 10 1 5 0 69 11 80
2019 Policy 24 45 18 9 2 2 0 70 11 443
2019 Project management 24 48 15 9 2 2 0 73 11 188
2019 Other services to the public 34 31 20 8 4 3 0 66 13 51
2019 None of the above 27 37 20 9 5 1 0 65 14 198
2018 Client contact centre 31 42 15 3 6 3 0 75 9 59
2018 Health care practitioners 25 47 17 9 1 1 0 72 10 87
2018 Federal regulators 27 44 19 8 3 0 0 71 10 577
2018 Compliance, inspection and enforcement 21 47 18 9 4 1 0 68 13 432
2018 Communications or public affairs 25 46 16 8 4 1 0 72 12 196
2018 Access to information and privacy 38 42 11 7 2 0 0 80 9 52
2018 Security 26 28 26 17 3 0 0 54 20 35
2018 Science and technology 25 41 18 11 4 1 0 67 15 516
2018 Legal services 43 25 17 0 15 0 0 68 15 18
2018 Administration and operations 33 43 13 8 3 1 0 77 11 493
2018 Human resources 23 44 19 11 3 0 0 67 14 193
2018 Financial management 26 40 20 8 2 4 0 69 11 147
2018 Procurement 45 31 24 0 0 0 0 76 0 19
2018 Real property 15 36 28 19 2 0 0 51 21 24
2018 Information management 27 35 21 9 3 4 0 65 13 124
2018 Information technology 31 33 22 7 3 3 0 67 10 146
2018 Evaluation 24 44 19 9 2 1 0 69 12 353
2018 Data sciences 27 50 11 11 0 1 0 78 11 79
2018 Policy 30 44 12 8 4 1 0 75 13 376
2018 Project management 23 49 15 8 3 1 0 73 11 153
2018 Other services to the public 29 42 21 8 0 0 0 71 8 51
2018 None of the above 25 39 20 9 7 1 0 64 16 149
2017 Client contact centre 25 39 24 5 6 1 0 65 11 138
2017 Health care practitioners 23 38 18 9 10 3 0 62 20 384
2017 Federal regulators 26 44 16 10 3 1 0 70 13 562
2017 Compliance, inspection and enforcement 16 46 22 10 5 0 0 62 15 392
2017 Communications or public affairs 30 45 13 8 2 2 0 77 10 224
2017 Access to information and privacy 33 45 14 5 0 2 2 80 5 60
2017 Security 19 31 16 9 24 0 0 51 33 38
2017 Science and technology 23 40 18 11 5 3 0 65 17 605
2017 Legal services 29 48 14 10 0 0 0 77 10 21
2017 Administration and operations 28 40 17 8 4 2 0 70 12 897
2017 Human resources 24 51 15 6 2 1 0 76 8 246
2017 Financial management 27 42 15 9 4 2 0 71 14 212
2017 Procurement 23 44 17 11 5 0 0 67 16 36
2017 Real property 39 21 20 11 7 2 0 61 19 51
2017 Materiel management 21 56 6 10 0 6 0 83 10 14
2017 Information management 40 31 14 10 3 1 1 72 14 162
2017 Information technology 24 40 20 10 3 2 0 65 14 216
2017 Evaluation 26 45 17 8 2 2 0 72 11 334
2017 Data sciences 26 48 14 9 2 1 0 75 11 97
2017 Policy 26 45 13 11 4 2 0 72 15 512
2017 Project management 28 40 16 10 5 0 0 69 16 230
2017 Other services to the public 36 45 7 5 4 2 0 84 9 89
2017 None of the above 31 37 17 10 4 1 0 69 14 354
2014 Client contact centre 17 44 23 7 6 3 1 63 14 178
2014 Health care practitioners 23 38 18 12 7 2 0 62 20 514
2014 Federal regulators 22 42 19 10 4 2 0 66 15 724
2014 Compliance, inspection and enforcement 16 45 21 10 5 3 0 63 15 430
2014 Communications or public affairs 30 42 15 7 3 3 0 74 11 262
2014 Access to information and privacy 23 36 17 8 8 8 0 64 18 36
2014 Security 30 23 23 13 9 3 0 55 22 51
2014 Science and technology 21 44 18 9 5 3 0 66 15 726
2014 Legal services 30 36 31 4 0 0 0 66 4 29
2014 Administration and operations 27 41 18 8 3 2 0 69 12 1151
2014 Human resources 21 47 19 9 3 2 0 69 11 297
2014 Financial management 26 44 19 6 3 2 0 72 9 297
2014 Procurement 19 27 30 5 20 0 0 46 24 39
2014 Real property 29 37 20 7 6 0 0 66 14 83
2014 Materiel management 15 48 15 6 5 10 0 70 12 13
2014 Information management 28 36 19 9 4 4 1 67 13 216
2014 Information technology 19 39 21 13 5 3 0 60 18 285
2014 Evaluation 23 42 19 10 3 2 0 67 14 415
2014 Other services to the public 28 38 16 9 6 2 1 68 16 164
2014 None of the above 20 46 16 11 5 2 0 67 16 622

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 20 29 20 21 1 4 43 26 72
2020 Health care practitioners 9 22 27 28 10 2 1 39 33 99
2020 Federal regulators 9 22 41 21 7 0 1 27 31 680
2020 Compliance, inspection and enforcement 10 27 39 17 6 1 1 23 38 610
2020 Communications or public affairs 10 25 33 23 8 0 0 31 35 212
2020 Access to information and privacy 5 19 36 28 11 1 0 40 24 82
2020 Security 8 28 43 12 7 2 0 19 37 51
2020 Science and technology 6 17 40 25 10 0 1 36 23 479
2020 Legal services 0 35 42 18 5 0 0 23 35 20
2020 Administration and operations 8 23 33 23 13 0 1 36 31 625
2020 Human resources 10 32 32 17 6 1 2 24 43 243
2020 Financial management 4 18 39 20 17 1 1 37 23 157
2020 Procurement 4 32 32 25 7 0 0 32 35 28
2020 Real property 17 31 34 14 3 0 2 17 49 48
2020 Information management 11 18 39 19 9 1 3 29 31 122
2020 Information technology 16 30 36 11 5 0 2 16 47 194
2020 Evaluation 4 17 35 29 13 2 1 43 21 397
2020 Data sciences 5 12 42 28 11 1 1 40 17 80
2020 Policy 10 27 42 16 4 0 1 20 38 537
2020 Project management 9 18 42 24 7 0 1 31 27 194
2020 Other services to the public 8 22 30 19 17 1 3 38 31 69
2020 None of the above 7 20 40 20 8 1 4 30 28 182
2019 Client contact centre 10 25 36 17 8 0 4 26 36 91
2019 Health care practitioners 4 21 35 26 13 1 1 39 25 127
2019 Federal regulators 10 25 36 22 6 1 1 28 35 629
2019 Compliance, inspection and enforcement 14 25 36 18 5 1 1 23 40 527
2019 Communications or public affairs 7 21 41 20 9 1 1 30 28 215
2019 Access to information and privacy 9 15 35 20 18 2 0 39 25 72
2019 Security 12 23 40 10 14 1 0 25 35 59
2019 Science and technology 6 19 39 24 10 1 1 35 25 640
2019 Legal services 7 15 37 32 10 0 0 42 21 26
2019 Administration and operations 8 21 37 18 13 1 2 32 30 612
2019 Human resources 12 28 34 17 8 1 0 25 40 266
2019 Financial management 5 20 36 23 13 1 1 37 26 180
2019 Procurement 5 29 41 18 4 2 2 22 35 44
2019 Real property 3 42 27 18 8 0 1 26 46 50
2019 Materiel management 0 23 20 23 35 0 0 58 23 11
2019 Information management 8 25 30 22 13 1 2 36 34 141
2019 Information technology 10 26 40 17 4 1 2 22 37 202
2019 Evaluation 6 16 34 28 13 1 2 42 22 388
2019 Data sciences 7 23 29 26 14 0 1 41 30 80
2019 Policy 8 25 41 19 6 1 0 25 34 444
2019 Project management 11 25 42 16 6 0 0 22 36 188
2019 Other services to the public 10 22 27 26 12 0 3 39 33 51
2019 None of the above 12 23 29 24 10 0 2 35 36 200
2018 Client contact centre 11 23 25 28 8 2 3 37 36 59
2018 Health care practitioners 7 23 33 21 15 0 1 36 31 89
2018 Federal regulators 9 22 41 20 7 1 1 27 31 584
2018 Compliance, inspection and enforcement 15 29 36 13 5 1 1 19 44 434
2018 Communications or public affairs 11 25 36 16 8 4 0 25 38 196
2018 Access to information and privacy 5 32 26 17 20 0 0 37 37 52
2018 Security 18 35 32 11 3 0 3 14 54 35
2018 Science and technology 7 17 37 27 11 1 1 38 24 513
2018 Legal services 11 20 39 20 5 0 6 26 33 19
2018 Administration and operations 9 24 33 17 13 2 2 32 34 493
2018 Human resources 12 25 36 18 7 0 2 25 38 194
2018 Financial management 12 22 35 19 12 0 1 31 34 146
2018 Procurement 0 20 54 20 5 0 0 25 20 19
2018 Real property 19 44 22 11 4 0 0 15 63 24
2018 Information management 5 26 36 21 7 2 4 30 33 124
2018 Information technology 13 28 39 13 6 1 1 20 41 146
2018 Evaluation 5 16 38 22 10 2 6 35 23 351
2018 Data sciences 5 17 39 25 11 1 1 37 23 78
2018 Policy 10 24 38 17 6 1 4 24 36 381
2018 Project management 7 25 38 22 4 2 2 27 34 152
2018 Other services to the public 10 19 36 20 12 2 2 33 30 52
2018 None of the above 7 25 33 23 10 0 2 33 33 151
2017 Client contact centre 10 24 38 17 9 1 1 27 35 137
2017 Health care practitioners 12 23 36 18 8 1 1 26 36 380
2017 Federal regulators 11 23 37 18 7 1 4 26 36 561
2017 Compliance, inspection and enforcement 14 23 41 15 5 0 1 21 38 392
2017 Communications or public affairs 9 28 38 16 7 0 2 23 38 222
2017 Access to information and privacy 12 16 41 21 6 2 2 28 29 59
2017 Security 10 39 40 4 7 0 0 12 49 37
2017 Science and technology 7 20 40 20 8 1 4 30 28 607
2017 Legal services 14 15 33 19 15 0 5 36 30 21
2017 Administration and operations 12 25 31 18 9 1 4 29 38 892
2017 Human resources 11 31 36 16 4 1 2 21 43 244
2017 Financial management 7 22 41 18 8 1 2 27 31 212
2017 Procurement 5 18 30 24 13 3 7 41 26 36
2017 Real property 16 30 21 17 9 0 7 28 50 51
2017 Materiel management 10 30 39 15 6 0 0 21 40 14
2017 Information management 10 24 31 17 11 1 5 30 37 160
2017 Information technology 11 30 37 15 5 0 1 21 42 216
2017 Evaluation 7 18 40 18 10 2 5 30 27 334
2017 Data sciences 7 18 39 27 8 0 1 35 26 96
2017 Policy 11 30 36 15 6 0 2 21 42 513
2017 Project management 12 26 38 15 6 1 3 21 40 229
2017 Other services to the public 9 11 43 8 16 1 11 28 24 88
2017 None of the above 10 22 34 21 6 1 5 30 34 354
2014 Client contact centre 13 32 33 16 4 1 2 21 46 178
2014 Health care practitioners 10 27 40 13 6 1 2 20 38 508
2014 Federal regulators 11 27 39 17 5 1 1 22 38 721
2014 Compliance, inspection and enforcement 12 25 40 17 4 1 1 21 38 428
2014 Communications or public affairs 10 23 48 10 7 0 2 17 34 261
2014 Access to information and privacy 11 17 50 17 3 0 3 20 29 36
2014 Security 7 28 42 21 2 0 0 23 35 51
2014 Science and technology 6 25 39 22 6 0 2 28 32 725
2014 Legal services 0 13 47 33 3 0 4 38 13 29
2014 Administration and operations 12 29 34 16 6 1 2 22 43 1150
2014 Human resources 11 35 34 12 6 0 2 18 46 297
2014 Financial management 10 24 42 14 6 2 1 22 35 296
2014 Procurement 17 34 39 8 0 0 2 8 52 39
2014 Real property 23 31 27 14 6 0 0 19 54 83
2014 Materiel management 5 31 58 0 5 0 0 5 36 13
2014 Information management 12 25 34 15 8 0 5 24 39 216
2014 Information technology 17 33 38 9 2 0 0 12 50 282
2014 Evaluation 7 22 38 21 8 1 3 30 30 412
2014 Other services to the public 11 23 34 21 9 1 1 31 35 164
2014 None of the above 13 30 38 13 4 1 2 17 44 623

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 7 5 16 26 28 9 9 66 15 72
2020 Health care practitioners 11 15 20 22 28 3 1 52 27 102
2020 Federal regulators 5 13 29 35 16 1 1 53 18 675
2020 Compliance, inspection and enforcement 8 17 30 31 11 2 1 43 26 608
2020 Communications or public affairs 5 16 27 29 20 3 0 51 21 211
2020 Access to information and privacy 2 5 26 35 26 1 5 65 8 82
2020 Security 8 21 22 30 17 2 0 48 30 50
2020 Science and technology 5 9 27 37 19 1 2 58 14 479
2020 Legal services 0 16 28 38 14 0 5 54 17 20
2020 Administration and operations 5 13 22 33 24 1 2 59 18 624
2020 Human resources 3 14 28 30 20 3 2 52 18 241
2020 Financial management 3 13 24 29 27 3 1 58 17 154
2020 Procurement 3 11 22 39 18 0 7 62 15 28
2020 Real property 11 18 28 26 17 0 0 43 29 48
2020 Materiel management 0 0 42 37 10 10 0 53 0 10
2020 Information management 10 14 30 17 22 2 4 41 26 121
2020 Information technology 16 23 27 20 9 3 2 30 41 193
2020 Evaluation 3 9 25 34 22 4 3 60 13 395
2020 Data sciences 8 9 21 37 21 1 2 60 18 80
2020 Policy 3 14 26 38 16 2 2 55 18 534
2020 Project management 5 10 28 32 23 2 1 57 15 193
2020 Other services to the public 6 14 21 27 24 2 5 56 21 70
2020 None of the above 6 12 22 34 18 4 4 56 19 182
2019 Client contact centre 13 10 32 25 16 1 3 43 24 92
2019 Health care practitioners 12 15 26 23 20 2 2 45 29 127
2019 Federal regulators 7 14 32 28 15 2 2 44 22 627
2019 Compliance, inspection and enforcement 13 22 27 24 9 2 2 34 37 523
2019 Communications or public affairs 4 12 24 32 23 3 1 58 17 215
2019 Access to information and privacy 1 14 30 26 24 5 0 53 16 72
2019 Security 15 12 37 15 19 0 2 35 28 59
2019 Science and technology 4 14 29 31 18 2 1 51 19 638
2019 Legal services 5 17 21 31 17 9 0 53 25 26
2019 Administration and operations 9 12 29 26 20 3 2 48 22 610
2019 Human resources 7 20 29 26 15 3 1 43 27 265
2019 Financial management 4 18 26 27 21 3 2 50 23 179
2019 Procurement 3 19 35 24 14 2 4 40 23 43
2019 Real property 5 28 26 20 19 0 1 40 34 50
2019 Materiel management 0 0 27 15 51 7 0 71 0 11
2019 Information management 8 14 37 15 22 1 3 38 23 140
2019 Information technology 7 19 36 22 12 2 2 35 27 201
2019 Evaluation 5 11 27 31 19 4 3 54 17 386
2019 Data sciences 6 13 20 28 26 4 1 58 21 79
2019 Policy 5 14 26 36 15 2 1 53 20 443
2019 Project management 11 22 28 28 9 2 1 38 33 188
2019 Other services to the public 9 6 27 28 24 5 1 56 16 50
2019 None of the above 12 13 25 27 19 1 2 48 26 199
2018 Client contact centre 14 11 32 22 13 1 7 38 27 59
2018 Health care practitioners 10 14 40 14 20 2 0 35 24 89
2018 Federal regulators 8 16 33 26 14 1 2 41 25 575
2018 Compliance, inspection and enforcement 16 23 27 21 9 4 1 31 40 431
2018 Communications or public affairs 5 15 26 34 14 3 2 51 21 196
2018 Access to information and privacy 4 21 26 20 29 0 0 49 25 52
2018 Security 12 34 22 14 10 3 6 26 50 34
2018 Science and technology 6 13 29 29 19 2 2 50 20 513
2018 Legal services 17 5 22 51 5 0 0 56 22 18
2018 Administration and operations 7 15 28 25 18 5 4 46 23 491
2018 Human resources 13 18 31 23 12 2 1 36 31 194
2018 Financial management 7 13 31 27 21 0 1 49 20 145
2018 Procurement 0 5 34 35 15 0 10 56 6 19
2018 Real property 10 41 33 8 0 4 3 9 56 24
2018 Information management 6 14 27 27 19 3 4 49 22 123
2018 Information technology 14 24 33 15 9 3 2 25 40 146
2018 Evaluation 3 10 26 32 17 6 6 56 15 352
2018 Data sciences 1 10 30 39 16 1 2 58 11 78
2018 Policy 4 14 26 33 18 2 4 54 18 379
2018 Project management 7 15 25 31 15 4 2 50 23 148
2018 Other services to the public 10 15 18 29 18 8 2 52 28 51
2018 None of the above 11 12 32 28 13 1 2 43 24 150
2017 Client contact centre 16 17 26 26 10 5 1 38 34 137
2017 Health care practitioners 15 20 31 16 12 2 3 30 37 379
2017 Federal regulators 12 19 29 22 13 2 3 37 32 561
2017 Compliance, inspection and enforcement 13 25 31 19 9 2 1 28 40 393
2017 Communications or public affairs 10 21 30 25 9 2 3 36 32 223
2017 Access to information and privacy 5 3 35 33 16 4 3 53 9 57
2017 Security 9 34 23 26 9 0 0 34 43 38
2017 Science and technology 8 17 30 25 15 2 3 43 26 601
2017 Legal services 9 5 25 19 28 5 9 55 15 21
2017 Administration and operations 12 15 29 21 15 3 6 39 30 891
2017 Human resources 10 21 33 23 9 2 3 33 32 243
2017 Financial management 6 15 27 29 17 2 4 48 23 212
2017 Procurement 19 10 25 26 10 3 7 40 32 36
2017 Real property 17 18 29 14 13 0 9 30 38 51
2017 Materiel management 10 6 46 10 28 0 0 38 16 14
2017 Information management 9 15 30 25 13 2 6 42 26 159
2017 Information technology 12 28 27 18 9 4 3 29 42 217
2017 Evaluation 5 15 27 27 18 3 5 49 22 334
2017 Data sciences 8 17 20 38 16 0 1 55 25 96
2017 Policy 8 18 33 26 11 2 2 39 27 510
2017 Project management 11 16 35 23 10 1 3 35 29 228
2017 Other services to the public 4 16 28 15 20 4 12 42 24 89
2017 None of the above 11 15 26 25 15 3 6 44 28 353
2014 Client contact centre 19 19 37 16 5 2 2 22 40 177
2014 Health care practitioners 18 24 31 15 9 1 2 24 43 512
2014 Federal regulators 11 18 32 27 9 2 1 37 30 721
2014 Compliance, inspection and enforcement 14 20 33 20 10 2 2 31 35 429
2014 Communications or public affairs 6 17 36 24 13 1 2 38 24 260
2014 Access to information and privacy 19 19 31 16 8 3 3 26 41 36
2014 Security 12 25 28 21 5 2 7 28 41 51
2014 Science and technology 9 19 30 26 11 3 2 39 30 723
2014 Legal services 3 0 34 34 21 3 4 59 4 29
2014 Administration and operations 13 23 30 19 10 3 3 30 38 1148
2014 Human resources 16 25 30 19 7 1 3 26 42 295
2014 Financial management 8 20 28 26 11 4 4 40 30 297
2014 Procurement 27 22 37 14 0 0 0 14 49 39
2014 Real property 25 20 27 18 8 2 0 26 46 84
2014 Materiel management 0 6 66 16 5 0 6 23 6 12
2014 Information management 12 22 31 15 11 3 6 28 38 214
2014 Information technology 19 29 28 13 8 2 1 21 50 282
2014 Evaluation 8 18 25 26 14 5 4 44 28 412
2014 Other services to the public 11 29 23 17 15 2 2 34 42 162
2014 None of the above 12 22 32 21 7 4 2 30 37 624

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 8 24 19 15 19 7 8 40 38 72
2020 Health care practitioners 18 23 20 21 14 4 0 36 43 101
2020 Federal regulators 12 21 36 20 10 1 1 31 33 677
2020 Compliance, inspection and enforcement 19 25 32 16 6 2 1 23 45 608
2020 Communications or public affairs 24 27 30 10 8 0 1 19 51 212
2020 Access to information and privacy 7 19 29 16 22 0 7 40 28 81
2020 Security 27 26 25 10 9 4 0 20 55 50
2020 Science and technology 13 25 35 17 7 1 2 25 39 476
2020 Legal services 11 30 26 14 18 0 0 33 41 20
2020 Administration and operations 13 19 33 20 14 1 1 34 33 626
2020 Human resources 17 17 34 20 5 3 4 27 37 242
2020 Financial management 7 21 36 18 15 1 1 34 29 156
2020 Procurement 17 14 43 18 4 0 3 22 33 28
2020 Real property 11 33 39 11 7 0 0 18 43 48
2020 Information management 17 21 22 19 14 4 3 36 41 122
2020 Information technology 27 21 29 14 4 2 3 19 50 192
2020 Evaluation 8 13 36 22 15 4 2 39 22 394
2020 Data sciences 9 24 30 18 16 1 2 35 35 80
2020 Policy 10 24 36 21 5 2 1 27 36 535
2020 Project management 12 20 36 17 11 2 2 28 34 193
2020 Other services to the public 7 19 34 15 16 1 7 34 29 70
2020 None of the above 12 21 32 15 13 3 4 30 36 182
2019 Client contact centre 24 21 18 17 7 3 10 27 52 90
2019 Health care practitioners 16 28 22 19 13 1 2 32 45 127
2019 Federal regulators 13 22 34 20 9 1 1 29 36 627
2019 Compliance, inspection and enforcement 22 27 31 11 7 2 1 18 51 526
2019 Communications or public affairs 30 27 28 8 6 0 1 14 57 215
2019 Access to information and privacy 10 20 32 25 7 4 2 34 32 72
2019 Security 18 29 19 17 12 2 3 30 49 57
2019 Science and technology 19 22 31 17 7 2 2 25 43 638
2019 Legal services 11 24 35 16 14 0 0 30 35 25
2019 Administration and operations 17 27 28 14 11 1 2 26 46 610
2019 Human resources 22 31 25 13 7 1 1 20 54 268
2019 Financial management 10 23 28 19 13 4 3 35 35 179
2019 Procurement 22 27 33 4 8 2 4 13 51 44
2019 Real property 19 32 21 12 6 5 4 20 56 50
2019 Materiel management 8 16 48 0 21 7 0 23 26 11
2019 Information management 15 28 24 15 12 2 3 28 46 140
2019 Information technology 26 28 23 11 7 3 2 19 57 202
2019 Evaluation 9 21 31 20 13 2 3 36 32 384
2019 Data sciences 11 18 30 17 17 4 2 37 31 80
2019 Policy 17 23 31 19 7 2 1 26 41 444
2019 Project management 21 28 31 13 4 0 2 18 51 188
2019 Other services to the public 16 14 32 19 13 5 1 34 32 51
2019 None of the above 19 18 27 18 13 2 3 33 38 200
2018 Client contact centre 22 8 39 18 2 0 11 22 34 59
2018 Health care practitioners 13 26 27 14 15 2 2 31 41 89
2018 Federal regulators 16 23 30 19 9 0 1 29 40 579
2018 Compliance, inspection and enforcement 23 29 30 10 6 2 1 16 53 434
2018 Communications or public affairs 35 28 22 6 7 2 1 13 64 197
2018 Access to information and privacy 16 22 21 17 22 2 0 40 38 52
2018 Security 27 28 27 8 3 0 8 11 60 33
2018 Science and technology 21 26 24 15 9 3 3 25 50 511
2018 Legal services 5 21 45 25 0 0 5 26 27 19
2018 Administration and operations 18 25 29 15 8 2 3 25 45 494
2018 Human resources 23 24 26 14 8 1 3 23 49 193
2018 Financial management 17 18 29 21 14 0 1 36 35 146
2018 Procurement 15 39 25 5 15 0 0 20 55 19
2018 Real property 23 37 32 4 4 0 0 8 60 24
2018 Information management 9 22 34 16 9 3 6 28 35 123
2018 Information technology 30 28 22 9 6 1 4 16 61 145
2018 Evaluation 7 20 31 22 8 5 6 34 31 351
2018 Data sciences 17 27 26 16 10 2 1 27 46 78
2018 Policy 16 26 34 14 7 1 3 22 44 379
2018 Project management 17 23 31 22 2 2 4 25 42 150
2018 Other services to the public 16 27 34 8 12 0 4 21 44 50
2018 None of the above 22 17 27 23 8 0 4 32 40 148
2017 Client contact centre 19 29 20 15 11 2 3 28 51 137
2017 Health care practitioners 24 24 24 13 10 3 3 24 51 380
2017 Federal regulators 17 23 30 17 8 2 3 26 42 561
2017 Compliance, inspection and enforcement 25 26 31 11 6 1 0 17 51 393
2017 Communications or public affairs 33 25 22 11 5 0 3 17 60 223
2017 Access to information and privacy 19 17 26 18 11 2 7 31 40 58
2017 Security 35 23 35 4 2 0 0 7 58 37
2017 Science and technology 23 28 26 10 7 2 5 18 55 605
2017 Legal services 9 23 32 18 14 0 5 33 33 21
2017 Administration and operations 20 25 27 14 7 2 4 23 49 893
2017 Human resources 27 30 27 8 4 2 3 12 60 243
2017 Financial management 12 21 35 17 9 1 4 28 35 212
2017 Procurement 21 36 18 8 15 3 0 23 58 36
2017 Real property 28 19 36 4 5 0 7 10 51 51
2017 Materiel management 29 25 19 10 17 0 0 27 54 14
2017 Information management 20 19 25 18 10 2 5 30 43 157
2017 Information technology 28 32 21 11 5 1 2 16 62 216
2017 Evaluation 13 22 32 18 8 2 4 28 38 334
2017 Data sciences 21 20 29 17 11 0 1 29 42 96
2017 Policy 18 25 33 16 5 1 1 21 45 512
2017 Project management 20 29 32 12 5 1 2 17 50 230
2017 Other services to the public 11 17 32 13 17 3 6 33 32 88
2017 None of the above 19 21 32 14 6 2 5 22 43 354
2014 Client contact centre 23 28 27 12 5 1 5 17 54 177
2014 Health care practitioners 28 31 22 10 5 1 3 15 62 508
2014 Federal regulators 22 26 30 13 6 1 1 19 50 723
2014 Compliance, inspection and enforcement 32 29 24 10 3 2 1 13 62 428
2014 Communications or public affairs 29 27 31 7 5 1 1 12 56 260
2014 Access to information and privacy 20 19 33 17 8 0 3 26 40 36
2014 Security 23 28 35 10 4 0 0 14 51 51
2014 Science and technology 27 27 22 14 5 1 3 20 57 725
2014 Legal services 0 21 31 31 7 3 7 42 23 29
2014 Administration and operations 28 28 25 12 4 2 2 16 58 1148
2014 Human resources 35 30 21 8 3 1 2 11 67 296
2014 Financial management 22 24 31 14 6 2 1 20 47 296
2014 Procurement 20 25 45 7 2 0 0 10 45 39
2014 Real property 41 26 12 10 6 1 2 17 70 83
2014 Materiel management 58 30 6 6 0 0 0 6 88 12
2014 Information management 22 26 22 10 8 4 7 21 55 213
2014 Information technology 36 29 21 7 3 2 1 10 68 284
2014 Evaluation 11 25 33 16 8 2 5 25 39 411
2014 Other services to the public 29 25 25 10 7 2 1 17 56 162
2014 None of the above 26 30 25 10 4 3 2 15 58 623

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 12 23 23 31 1 5 57 18 71
2020 Health care practitioners 8 16 30 23 22 2 0 45 24 102
2020 Federal regulators 11 19 37 23 9 0 0 33 30 674
2020 Compliance, inspection and enforcement 7 16 35 29 12 1 0 42 23 609
2020 Communications or public affairs 12 23 38 16 10 0 1 26 35 210
2020 Access to information and privacy 11 15 31 23 17 2 2 41 27 81
2020 Security 13 20 20 28 19 0 0 47 33 50
2020 Science and technology 5 14 33 34 14 0 2 48 18 476
2020 Legal services 0 23 23 44 9 0 0 54 23 20
2020 Administration and operations 10 16 31 24 17 0 1 42 27 624
2020 Human resources 15 16 34 18 15 1 2 33 32 239
2020 Financial management 7 14 36 23 18 1 1 42 21 157
2020 Procurement 14 25 29 29 4 0 0 32 39 28
2020 Real property 12 19 34 24 9 0 2 34 32 48
2020 Information management 7 13 24 33 20 2 2 54 21 122
2020 Information technology 12 20 35 22 9 0 3 31 33 193
2020 Evaluation 7 11 34 32 14 2 0 47 18 393
2020 Data sciences 5 8 31 27 26 0 2 55 13 79
2020 Policy 14 29 33 18 5 0 1 23 44 533
2020 Project management 6 19 31 30 13 1 1 43 25 193
2020 Other services to the public 3 17 29 26 20 0 6 49 21 70
2020 None of the above 9 14 30 29 13 0 4 44 24 181
2019 Client contact centre 3 11 27 28 25 2 4 56 15 90
2019 Health care practitioners 8 13 30 28 21 0 1 48 21 128
2019 Federal regulators 10 16 38 25 10 0 1 35 26 625
2019 Compliance, inspection and enforcement 11 16 33 25 13 1 1 39 28 524
2019 Communications or public affairs 14 24 31 21 8 1 1 30 38 216
2019 Access to information and privacy 11 14 29 22 22 1 1 45 25 72
2019 Security 6 21 21 29 20 2 1 50 28 57
2019 Science and technology 5 15 29 32 17 0 1 51 20 635
2019 Legal services 4 3 46 37 7 0 4 45 7 26
2019 Administration and operations 9 16 34 23 14 0 3 39 26 606
2019 Human resources 11 18 35 21 12 2 1 34 30 266
2019 Financial management 5 16 29 24 22 1 2 47 23 177
2019 Procurement 9 20 36 23 10 0 2 34 29 44
2019 Real property 16 17 31 13 15 0 8 31 36 49
2019 Materiel management 0 8 18 18 50 7 0 73 9 11
2019 Information management 6 12 26 27 26 1 2 54 19 139
2019 Information technology 9 20 28 24 15 1 3 40 30 202
2019 Evaluation 5 12 33 28 19 1 2 48 18 386
2019 Data sciences 2 11 28 30 25 1 2 57 14 80
2019 Policy 10 21 37 21 8 1 1 30 32 442
2019 Project management 11 19 37 22 9 0 1 32 31 187
2019 Other services to the public 5 6 33 30 18 2 6 53 12 51
2019 None of the above 7 14 35 20 19 1 3 41 23 198
2018 Client contact centre 5 9 31 34 14 0 8 52 15 59
2018 Health care practitioners 8 12 31 31 16 1 1 48 20 88
2018 Federal regulators 10 21 38 20 11 1 1 31 31 578
2018 Compliance, inspection and enforcement 11 18 31 26 12 1 2 38 30 430
2018 Communications or public affairs 14 24 37 14 7 2 1 22 40 195
2018 Access to information and privacy 7 26 19 24 24 0 0 48 33 52
2018 Security 13 25 27 15 17 0 3 33 40 34
2018 Science and technology 6 11 29 34 18 1 1 53 18 513
2018 Legal services 5 25 27 44 0 0 0 44 29 19
2018 Administration and operations 11 16 31 22 16 1 3 39 28 489
2018 Human resources 15 20 37 17 10 0 1 27 36 193
2018 Financial management 10 23 31 20 14 0 2 35 33 144
2018 Procurement 15 20 45 14 5 0 0 20 35 19
2018 Real property 18 12 44 16 11 0 0 26 30 24
2018 Information management 2 13 24 39 16 1 6 59 16 122
2018 Information technology 13 22 34 21 10 1 0 31 35 146
2018 Evaluation 7 13 32 26 13 3 6 43 21 350
2018 Data sciences 10 10 20 34 22 1 2 58 21 77
2018 Policy 11 26 35 18 7 0 2 26 38 379
2018 Project management 8 20 28 27 13 2 1 41 29 151
2018 Other services to the public 7 12 33 18 26 0 3 46 19 50
2018 None of the above 10 15 25 30 18 0 3 49 25 147
2017 Client contact centre 11 10 28 32 16 1 2 50 21 136
2017 Health care practitioners 9 14 34 26 11 2 4 40 25 376
2017 Federal regulators 9 18 35 22 12 1 2 35 29 562
2017 Compliance, inspection and enforcement 10 16 38 24 11 1 1 35 27 391
2017 Communications or public affairs 11 27 37 17 7 0 2 24 39 222
2017 Access to information and privacy 7 21 37 21 9 2 4 31 30 59
2017 Security 20 32 32 11 2 0 3 14 54 37
2017 Science and technology 6 11 32 32 14 1 3 48 18 606
2017 Legal services 16 5 38 16 21 0 5 38 22 20
2017 Administration and operations 12 20 31 20 12 1 4 34 34 884
2017 Human resources 17 19 31 22 7 1 3 30 37 243
2017 Financial management 10 17 34 20 16 0 3 37 28 210
2017 Procurement 8 21 18 33 18 3 0 52 29 36
2017 Real property 14 19 26 21 15 0 5 38 35 51
2017 Materiel management 0 23 23 24 30 0 0 54 23 13
2017 Information management 10 12 26 27 19 2 5 49 23 158
2017 Information technology 13 14 34 27 9 0 2 37 28 216
2017 Evaluation 7 15 36 25 15 0 2 42 22 331
2017 Data sciences 6 14 30 32 16 0 1 49 21 95
2017 Policy 15 29 33 15 7 0 1 22 44 511
2017 Project management 11 17 37 26 6 1 2 33 29 228
2017 Other services to the public 4 15 21 37 11 0 12 54 21 87
2017 None of the above 12 14 30 25 10 4 5 38 28 352
2014 Client contact centre 10 16 36 26 10 1 2 36 26 177
2014 Health care practitioners 9 21 34 23 9 1 3 33 31 507
2014 Federal regulators 8 21 41 23 6 1 1 29 30 722
2014 Compliance, inspection and enforcement 8 15 32 34 9 0 1 43 24 429
2014 Communications or public affairs 13 23 36 18 8 1 1 27 36 260
2014 Access to information and privacy 14 16 42 11 14 0 3 26 31 36
2014 Security 20 12 29 24 12 0 4 38 32 51
2014 Science and technology 7 14 35 31 10 1 2 43 21 726
2014 Legal services 0 9 45 35 3 0 7 42 10 29
2014 Administration and operations 12 24 34 21 7 1 2 29 36 1146
2014 Human resources 17 24 37 15 6 0 2 21 41 295
2014 Financial management 12 21 36 20 8 1 2 28 34 297
2014 Procurement 10 32 40 15 2 0 0 18 43 38
2014 Real property 23 23 22 19 10 0 4 30 47 84
2014 Materiel management 0 31 42 27 0 0 0 27 31 13
2014 Information management 8 15 29 25 16 1 7 44 25 215
2014 Information technology 10 20 40 18 9 2 1 28 31 282
2014 Evaluation 7 15 34 28 10 1 4 41 23 410
2014 Other services to the public 13 15 33 25 10 2 3 37 29 163
2014 None of the above 12 25 33 20 7 2 2 28 38 621

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 13 8 14 33 19 1 12 60 24 72
2020 Health care practitioners 11 20 26 24 15 2 2 40 32 101
2020 Federal regulators 12 23 34 18 11 1 1 30 36 679
2020 Compliance, inspection and enforcement 12 18 35 23 8 2 2 33 31 608
2020 Communications or public affairs 13 23 28 19 13 2 2 33 38 211
2020 Access to information and privacy 14 18 21 17 27 0 2 45 33 82
2020 Security 12 22 24 24 17 2 0 41 35 51
2020 Science and technology 8 21 29 28 13 1 1 42 29 478
2020 Legal services 18 16 20 37 9 0 0 46 34 20
2020 Administration and operations 12 17 24 26 19 1 1 46 30 625
2020 Human resources 16 25 22 21 13 1 2 34 43 243
2020 Financial management 6 19 35 18 19 1 2 38 26 156
2020 Procurement 14 39 22 22 4 0 0 25 53 28
2020 Real property 6 31 23 30 7 0 2 38 38 48
2020 Information management 13 22 23 20 17 2 2 39 37 121
2020 Information technology 19 27 27 18 6 0 3 25 48 194
2020 Evaluation 7 17 29 26 14 4 3 43 26 396
2020 Data sciences 11 9 29 22 26 0 1 49 21 80
2020 Policy 14 21 32 20 9 2 2 30 36 535
2020 Project management 9 21 26 25 12 4 2 40 32 193
2020 Other services to the public 8 18 27 23 18 1 6 44 28 70
2020 None of the above 11 15 26 23 17 1 7 43 29 182
2019 Client contact centre 15 14 28 16 20 1 6 39 31 91
2019 Health care practitioners 15 17 32 19 15 0 2 35 32 128
2019 Federal regulators 15 23 28 20 11 1 2 31 40 627
2019 Compliance, inspection and enforcement 15 25 30 17 10 2 2 28 41 526
2019 Communications or public affairs 16 27 26 16 12 1 2 29 44 217
2019 Access to information and privacy 8 31 19 19 18 0 4 39 41 72
2019 Security 13 13 29 20 21 3 2 43 27 58
2019 Science and technology 11 20 27 23 16 1 2 40 32 640
2019 Legal services 10 25 28 21 7 0 9 31 38 26
2019 Administration and operations 11 17 30 22 16 0 3 39 29 610
2019 Human resources 23 22 22 19 12 1 1 32 45 265
2019 Financial management 8 24 23 23 18 2 2 43 34 179
2019 Procurement 12 18 31 22 12 2 2 36 32 44
2019 Real property 24 25 18 17 12 0 4 31 51 50
2019 Materiel management 0 7 27 45 21 0 0 66 7 11
2019 Information management 16 16 22 16 24 4 2 42 35 142
2019 Information technology 14 30 24 17 10 1 3 29 46 201
2019 Evaluation 10 16 28 24 18 2 3 44 26 387
2019 Data sciences 6 14 28 25 23 3 1 49 21 80
2019 Policy 8 21 31 25 12 2 2 38 30 443
2019 Project management 16 21 29 20 9 2 3 31 39 188
2019 Other services to the public 17 7 16 30 25 0 5 58 25 51
2019 None of the above 13 17 28 20 18 0 4 39 32 197
2018 Client contact centre 14 12 26 28 11 0 9 43 28 60
2018 Health care practitioners 16 21 20 27 11 2 3 40 39 89
2018 Federal regulators 16 27 30 13 10 1 2 24 45 579
2018 Compliance, inspection and enforcement 17 26 26 19 8 2 2 28 45 432
2018 Communications or public affairs 16 25 31 16 8 2 2 25 43 196
2018 Access to information and privacy 11 25 22 13 27 0 2 41 37 51
2018 Security 14 37 25 8 13 0 3 22 53 34
2018 Science and technology 12 19 30 21 15 1 2 38 31 513
2018 Legal services 20 25 26 25 5 0 0 29 44 19
2018 Administration and operations 14 18 28 20 13 2 5 36 35 494
2018 Human resources 21 25 34 15 4 0 1 19 47 193
2018 Financial management 17 22 24 23 12 1 1 36 40 146
2018 Procurement 5 31 44 10 5 0 5 16 38 19
2018 Real property 26 39 23 8 0 4 0 8 68 24
2018 Information management 19 18 24 21 13 2 3 35 39 124
2018 Information technology 19 26 32 14 6 2 1 20 46 146
2018 Evaluation 10 17 33 17 11 6 6 32 30 352
2018 Data sciences 12 15 22 30 16 2 1 48 28 77
2018 Policy 12 24 27 21 8 3 4 31 40 379
2018 Project management 12 27 22 22 12 1 3 35 41 152
2018 Other services to the public 6 25 20 27 17 0 3 46 33 50
2018 None of the above 14 17 28 23 8 5 5 35 34 149
2017 Client contact centre 23 13 19 26 13 2 5 42 38 139
2017 Health care practitioners 19 28 25 12 9 3 3 23 50 378
2017 Federal regulators 20 24 30 15 7 1 3 23 45 561
2017 Compliance, inspection and enforcement 20 28 26 16 7 3 1 24 49 392
2017 Communications or public affairs 22 22 30 15 8 0 2 24 45 224
2017 Access to information and privacy 21 15 25 17 9 3 9 30 42 58
2017 Security 16 35 35 9 2 0 3 12 52 37
2017 Science and technology 13 22 30 20 8 3 3 30 38 608
2017 Legal services 14 29 19 14 19 0 5 35 45 21
2017 Administration and operations 19 21 25 18 10 2 5 30 43 890
2017 Human resources 22 24 28 14 8 2 3 23 47 244
2017 Financial management 13 26 28 18 12 0 3 31 40 212
2017 Procurement 18 17 27 15 18 5 0 35 37 36
2017 Real property 23 34 16 13 9 0 5 23 60 51
2017 Materiel management 16 19 28 25 12 0 0 37 35 14
2017 Information management 20 24 19 16 15 2 5 33 47 159
2017 Information technology 21 23 26 17 8 1 3 27 46 215
2017 Evaluation 17 23 25 17 11 2 4 30 43 334
2017 Data sciences 8 22 19 33 13 1 3 48 32 96
2017 Policy 18 23 32 16 8 2 2 24 42 512
2017 Project management 21 22 30 15 5 3 4 21 46 229
2017 Other services to the public 11 16 31 16 15 0 12 34 31 88
2017 None of the above 19 17 26 20 12 2 5 34 38 354
2014 Client contact centre 27 21 27 13 6 1 4 20 51 177
2014 Health care practitioners 26 32 22 11 6 1 3 17 60 508
2014 Federal regulators 20 27 33 12 4 2 2 17 49 723
2014 Compliance, inspection and enforcement 21 22 33 16 6 1 1 23 44 428
2014 Communications or public affairs 20 26 29 14 7 1 2 22 48 262
2014 Access to information and privacy 22 16 39 6 14 3 0 20 40 36
2014 Security 18 24 38 14 3 0 2 18 43 51
2014 Science and technology 19 24 27 18 8 1 2 28 44 725
2014 Legal services 0 27 20 42 3 0 7 49 30 29
2014 Administration and operations 23 29 24 13 7 1 2 20 54 1149
2014 Human resources 28 24 31 11 4 0 2 16 53 296
2014 Financial management 22 24 27 14 7 1 3 23 49 297
2014 Procurement 53 20 17 10 0 0 0 10 73 39
2014 Real property 41 22 18 8 11 0 0 19 64 84
2014 Materiel management 36 27 32 5 0 0 0 5 63 13
2014 Information management 24 24 22 15 9 1 6 25 52 215
2014 Information technology 23 28 28 12 6 2 2 18 53 282
2014 Evaluation 15 27 28 17 7 2 4 26 45 412
2014 Other services to the public 28 22 23 11 13 2 2 25 52 165
2014 None of the above 22 24 31 14 5 1 3 20 48 620

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 10 8 24 24 18 5 12 50 22 72
2020 Health care practitioners 14 16 29 16 21 2 3 39 31 101
2020 Federal regulators 7 16 27 31 15 2 1 48 23 674
2020 Compliance, inspection and enforcement 7 19 26 28 16 2 1 46 28 604
2020 Communications or public affairs 7 18 24 26 18 5 1 47 27 211
2020 Access to information and privacy 6 14 29 23 19 3 5 46 22 81
2020 Security 12 21 35 14 17 2 0 31 34 51
2020 Science and technology 4 8 28 32 22 3 2 57 13 477
2020 Legal services 13 14 14 40 18 0 0 59 27 20
2020 Administration and operations 8 14 26 28 19 2 2 50 24 621
2020 Human resources 6 12 33 29 11 5 4 44 20 240
2020 Financial management 8 17 32 18 20 3 2 40 26 155
2020 Procurement 4 7 28 29 29 3 0 60 11 28
2020 Real property 16 15 37 20 10 3 0 31 31 48
2020 Information management 9 15 32 17 20 4 2 39 26 122
2020 Information technology 20 25 19 19 11 3 3 32 48 192
2020 Evaluation 4 10 28 28 20 5 4 53 15 394
2020 Data sciences 6 15 21 20 37 0 1 57 21 79
2020 Policy 6 15 30 28 15 3 3 45 22 529
2020 Project management 5 15 31 24 18 3 3 45 22 193
2020 Other services to the public 12 13 23 28 22 1 3 51 25 70
2020 None of the above 8 12 23 25 22 5 4 53 22 181
2019 Client contact centre 10 22 28 20 16 2 2 38 34 92
2019 Health care practitioners 10 24 30 20 11 2 2 33 36 128
2019 Federal regulators 9 16 31 27 13 2 2 42 26 627
2019 Compliance, inspection and enforcement 13 20 29 21 11 3 2 34 35 525
2019 Communications or public affairs 9 19 27 22 18 2 2 42 29 216
2019 Access to information and privacy 16 20 27 16 17 5 0 34 37 70
2019 Security 9 12 34 23 16 3 3 42 22 59
2019 Science and technology 6 15 25 27 22 2 3 52 22 635
2019 Legal services 9 21 39 16 7 3 5 25 33 26
2019 Administration and operations 11 20 28 20 15 2 3 37 33 608
2019 Human resources 14 16 28 22 17 3 1 40 31 265
2019 Financial management 12 17 32 23 10 6 1 36 30 180
2019 Procurement 10 16 25 31 11 2 6 45 28 44
2019 Real property 14 25 21 18 12 5 6 33 44 50
2019 Materiel management 0 14 34 10 36 0 7 49 15 11
2019 Information management 13 23 20 20 20 1 2 41 38 140
2019 Information technology 10 20 29 25 12 1 2 39 31 200
2019 Evaluation 5 12 26 27 23 3 4 54 18 386
2019 Data sciences 4 13 23 31 24 2 3 58 18 80
2019 Policy 7 12 31 29 16 3 2 48 20 442
2019 Project management 15 21 36 15 9 2 2 25 37 187
2019 Other services to the public 10 2 28 32 17 6 5 55 13 51
2019 None of the above 12 15 25 20 21 1 4 44 29 200
2018 Client contact centre 11 20 29 17 10 2 11 31 36 59
2018 Health care practitioners 13 12 27 25 17 3 2 44 27 89
2018 Federal regulators 9 19 28 25 13 3 3 41 30 577
2018 Compliance, inspection and enforcement 16 20 26 22 10 4 2 35 38 435
2018 Communications or public affairs 10 15 34 24 11 5 1 37 27 196
2018 Access to information and privacy 9 25 29 10 23 2 2 35 35 52
2018 Security 6 26 36 12 17 0 3 30 33 34
2018 Science and technology 7 14 25 26 21 3 4 52 22 513
2018 Legal services 11 0 34 50 5 0 0 55 11 19
2018 Administration and operations 11 19 27 22 13 4 4 38 32 492
2018 Human resources 18 22 28 18 6 6 2 26 43 189
2018 Financial management 11 28 28 19 12 1 2 31 40 145
2018 Procurement 4 10 41 30 10 0 5 42 15 19
2018 Real property 11 20 48 8 0 8 4 10 36 23
2018 Information management 15 17 21 19 19 7 2 42 35 122
2018 Information technology 14 27 27 16 6 4 5 24 46 146
2018 Evaluation 4 12 22 33 14 7 7 55 19 351
2018 Data sciences 5 8 25 33 23 5 1 60 13 77
2018 Policy 8 14 26 29 16 3 4 48 24 381
2018 Project management 11 20 21 25 15 3 5 44 33 151
2018 Other services to the public 5 21 21 22 24 6 2 50 27 50
2018 None of the above 13 17 26 17 18 2 7 38 33 150
2017 Client contact centre 21 20 21 21 12 2 2 34 43 137
2017 Health care practitioners 19 24 27 15 9 3 3 26 45 380
2017 Federal regulators 10 15 32 23 14 2 4 39 27 560
2017 Compliance, inspection and enforcement 14 18 29 22 12 2 2 36 34 392
2017 Communications or public affairs 18 24 30 15 9 2 2 24 44 224
2017 Access to information and privacy 4 27 31 22 9 3 3 34 33 59
2017 Security 7 36 32 16 0 0 10 17 47 37
2017 Science and technology 7 13 31 25 16 2 6 44 22 607
2017 Legal services 0 9 19 34 24 0 14 67 10 21
2017 Administration and operations 15 20 27 18 9 4 7 31 39 891
2017 Human resources 10 20 31 21 9 2 6 33 33 245
2017 Financial management 9 16 33 21 14 2 5 38 27 211
2017 Procurement 19 13 34 13 17 5 0 31 33 36
2017 Real property 13 19 30 23 7 0 7 32 35 50
2017 Materiel management 6 19 25 21 28 0 0 49 25 14
2017 Information management 13 16 26 20 15 3 7 40 32 160
2017 Information technology 15 18 30 21 10 2 4 33 34 216
2017 Evaluation 5 15 27 28 18 4 4 49 22 333
2017 Data sciences 8 17 17 35 18 1 4 56 26 97
2017 Policy 11 16 31 26 11 2 2 39 29 512
2017 Project management 15 17 29 25 7 3 5 34 35 229
2017 Other services to the public 7 14 25 19 18 3 14 44 25 88
2017 None of the above 12 16 29 18 12 6 6 34 32 354
2014 Client contact centre 19 16 31 21 6 2 5 29 37 178
2014 Health care practitioners 16 23 27 19 9 1 3 30 42 511
2014 Federal regulators 8 13 30 31 13 2 3 47 22 720
2014 Compliance, inspection and enforcement 12 16 27 30 12 1 2 44 29 428
2014 Communications or public affairs 7 20 32 24 11 3 3 37 29 262
2014 Access to information and privacy 33 16 28 9 8 3 3 18 53 36
2014 Security 9 11 25 29 18 4 4 51 22 50
2014 Science and technology 7 12 25 32 16 2 5 51 21 723
2014 Legal services 0 14 24 42 10 0 11 57 15 29
2014 Administration and operations 13 21 29 21 9 2 4 32 37 1150
2014 Human resources 20 19 25 22 10 1 3 33 41 297
2014 Financial management 9 18 30 23 12 3 5 38 29 297
2014 Procurement 25 29 22 20 5 0 0 24 54 39
2014 Real property 17 16 25 14 23 0 5 39 35 83
2014 Materiel management 0 21 51 11 0 0 16 14 25 13
2014 Information management 12 20 23 22 14 2 7 39 36 215
2014 Information technology 10 16 32 24 12 4 3 38 28 283
2014 Evaluation 6 12 20 34 18 3 7 58 19 411
2014 Other services to the public 19 16 22 19 18 2 4 40 37 164
2014 None of the above 11 18 30 24 9 4 4 36 31 620

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 11 13 21 22 18 7 8 47 28 72
2020 Health care practitioners 17 20 26 20 14 2 1 35 39 102
2020 Federal regulators 9 22 36 22 10 1 0 32 32 675
2020 Compliance, inspection and enforcement 12 25 33 20 8 3 1 28 38 604
2020 Communications or public affairs 15 21 31 19 11 1 1 31 37 210
2020 Access to information and privacy 6 12 34 17 24 3 4 44 19 80
2020 Security 16 24 27 18 15 0 0 33 40 51
2020 Science and technology 9 23 34 20 9 2 2 30 34 476
2020 Legal services 7 31 39 19 5 0 0 24 37 20
2020 Administration and operations 11 18 32 22 14 1 1 37 30 626
2020 Human resources 13 18 36 20 8 2 3 29 33 241
2020 Financial management 5 17 34 26 16 2 1 43 23 155
2020 Procurement 10 14 47 18 7 0 4 26 25 28
2020 Real property 8 20 44 18 9 0 0 27 29 48
2020 Information management 11 19 28 20 16 4 2 38 32 122
2020 Information technology 24 25 31 12 6 2 1 18 50 194
2020 Evaluation 6 15 28 29 16 4 3 48 22 394
2020 Data sciences 9 13 30 22 22 2 1 46 23 79
2020 Policy 7 22 34 24 9 1 2 34 30 535
2020 Project management 9 18 41 22 8 2 1 30 27 193
2020 Other services to the public 6 14 33 23 15 4 5 41 23 69
2020 None of the above 10 20 27 22 13 4 4 38 32 179
2019 Client contact centre 15 21 28 19 8 5 4 29 40 92
2019 Health care practitioners 14 23 27 25 7 1 3 33 39 128
2019 Federal regulators 11 20 37 23 8 1 1 31 31 628
2019 Compliance, inspection and enforcement 15 24 35 15 8 1 2 23 40 522
2019 Communications or public affairs 18 28 30 11 10 1 1 22 47 216
2019 Access to information and privacy 8 22 28 24 12 5 1 38 33 72
2019 Security 14 21 34 14 17 0 0 31 35 58
2019 Science and technology 15 22 32 17 10 2 2 28 39 637
2019 Legal services 11 14 32 21 10 9 3 36 28 26
2019 Administration and operations 15 23 31 17 11 1 2 29 39 607
2019 Human resources 18 23 31 13 11 3 1 25 42 264
2019 Financial management 8 22 28 22 16 2 1 40 31 180
2019 Procurement 20 29 36 7 3 0 6 10 51 44
2019 Real property 23 10 33 15 12 2 4 29 35 50
2019 Materiel management 14 10 32 15 29 0 0 44 24 11
2019 Information management 12 20 26 22 15 3 2 39 34 140
2019 Information technology 18 31 26 15 6 2 4 21 51 201
2019 Evaluation 8 16 32 21 15 4 4 39 26 386
2019 Data sciences 7 25 29 13 18 4 5 33 35 80
2019 Policy 14 20 36 18 9 2 1 28 35 443
2019 Project management 21 23 33 12 9 1 0 22 45 188
2019 Other services to the public 16 7 35 12 15 10 5 32 28 50
2019 None of the above 13 19 30 16 16 3 5 34 34 200
2018 Client contact centre 11 13 33 16 9 2 16 31 29 60
2018 Health care practitioners 16 17 26 22 12 6 2 36 35 89
2018 Federal regulators 12 26 32 18 10 1 1 29 39 578
2018 Compliance, inspection and enforcement 18 26 33 14 6 2 1 21 45 434
2018 Communications or public affairs 25 26 27 10 9 2 1 20 53 198
2018 Access to information and privacy 10 14 29 27 16 4 0 44 25 52
2018 Security 23 38 24 13 0 0 3 13 63 34
2018 Science and technology 16 24 30 12 11 4 4 25 43 512
2018 Legal services 16 20 30 29 5 0 0 34 36 19
2018 Administration and operations 13 22 31 17 10 2 4 29 37 492
2018 Human resources 16 20 36 16 8 0 4 25 38 194
2018 Financial management 12 20 39 17 11 0 2 28 33 146
2018 Procurement 25 30 25 15 5 0 0 20 55 19
2018 Real property 10 44 37 4 0 4 0 4 57 24
2018 Information management 14 12 29 23 11 7 3 38 29 123
2018 Information technology 26 25 30 9 4 3 4 13 54 147
2018 Evaluation 7 17 32 22 10 7 6 36 27 353
2018 Data sciences 13 28 21 17 12 5 4 32 45 78
2018 Policy 15 22 35 14 8 2 4 24 39 379
2018 Project management 14 20 35 16 6 7 2 24 37 152
2018 Other services to the public 11 20 30 21 12 2 4 36 33 52
2018 None of the above 17 13 36 15 10 4 5 27 33 151
2017 Client contact centre 17 22 25 12 16 3 5 30 42 137
2017 Health care practitioners 21 26 22 15 7 4 5 24 52 379
2017 Federal regulators 14 22 38 15 8 2 2 24 37 563
2017 Compliance, inspection and enforcement 18 25 37 12 5 2 0 18 44 393
2017 Communications or public affairs 21 25 36 10 5 1 2 15 48 224
2017 Access to information and privacy 17 19 27 18 9 3 7 30 39 58
2017 Security 21 47 23 4 2 0 3 7 69 37
2017 Science and technology 15 25 31 14 7 2 4 22 44 607
2017 Legal services 9 9 55 9 9 5 5 20 20 21
2017 Administration and operations 18 21 31 15 7 2 5 24 43 892
2017 Human resources 18 24 32 14 6 3 2 21 45 244
2017 Financial management 11 15 40 21 9 1 4 32 27 211
2017 Procurement 20 18 37 15 7 3 0 23 40 36
2017 Real property 17 20 39 10 5 2 7 17 41 51
2017 Materiel management 0 30 52 12 6 0 0 18 30 14
2017 Information management 13 16 35 12 16 3 5 30 31 159
2017 Information technology 21 30 29 13 6 0 1 19 52 216
2017 Evaluation 11 19 33 17 11 5 4 31 33 334
2017 Data sciences 15 21 28 21 14 0 1 35 37 96
2017 Policy 17 21 37 14 7 2 2 22 40 513
2017 Project management 22 21 37 12 3 2 3 16 45 230
2017 Other services to the public 4 22 44 9 12 4 6 23 29 88
2017 None of the above 17 20 29 16 6 7 5 25 41 356
2014 Client contact centre 16 27 34 9 6 4 4 17 46 177
2014 Health care practitioners 27 29 25 10 5 1 3 16 59 511
2014 Federal regulators 16 22 34 19 7 1 2 26 39 721
2014 Compliance, inspection and enforcement 24 28 30 10 5 2 2 15 54 429
2014 Communications or public affairs 19 24 36 12 7 1 1 20 44 262
2014 Access to information and privacy 17 33 28 8 8 3 3 17 53 36
2014 Security 18 19 28 19 11 0 4 31 39 50
2014 Science and technology 22 24 27 13 7 2 4 22 50 724
2014 Legal services 0 18 35 26 7 3 11 39 21 29
2014 Administration and operations 22 28 29 13 4 2 3 18 52 1145
2014 Human resources 24 29 28 12 5 1 2 17 54 297
2014 Financial management 13 25 35 16 7 2 3 24 39 297
2014 Procurement 22 28 39 12 0 0 0 12 50 39
2014 Real property 33 31 16 8 11 0 2 19 65 84
2014 Materiel management 36 11 42 10 0 0 0 10 47 13
2014 Information management 15 23 30 14 8 2 9 24 42 216
2014 Information technology 34 23 29 8 4 2 0 12 59 284
2014 Evaluation 10 20 32 19 10 4 6 32 33 413
2014 Other services to the public 25 20 25 13 11 2 3 26 48 163
2014 None of the above 21 27 31 10 6 3 3 17 51 623

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 3 10 29 31 17 2 8 53 14 72
2020 Health care practitioners 10 10 31 37 11 2 0 48 20 102
2020 Federal regulators 5 17 42 26 9 1 0 35 22 680
2020 Compliance, inspection and enforcement 6 15 40 27 11 1 1 39 21 608
2020 Communications or public affairs 8 14 38 25 14 0 0 39 22 212
2020 Access to information and privacy 6 16 38 27 11 1 0 39 22 82
2020 Security 2 16 31 39 13 0 0 52 18 50
2020 Science and technology 4 17 39 30 9 0 1 39 21 478
2020 Legal services 5 18 44 28 5 0 0 33 23 20
2020 Administration and operations 6 13 37 27 15 1 1 43 19 626
2020 Human resources 2 14 38 31 14 1 1 45 16 239
2020 Financial management 1 10 44 23 22 0 0 44 11 156
2020 Procurement 4 14 25 25 29 0 4 55 18 28
2020 Real property 0 4 44 43 7 0 2 51 4 47
2020 Information management 6 19 28 30 12 1 3 44 27 121
2020 Information technology 5 10 36 37 11 1 2 48 15 194
2020 Evaluation 4 13 41 27 12 2 1 40 18 397
2020 Data sciences 8 9 36 28 17 0 1 45 18 80
2020 Policy 3 15 38 33 9 1 2 42 19 537
2020 Project management 5 10 42 29 11 1 2 41 16 191
2020 Other services to the public 6 14 35 29 13 0 2 43 21 70
2020 None of the above 1 16 37 29 14 0 2 44 17 183
2019 Client contact centre 9 16 25 28 15 3 4 46 27 93
2019 Health care practitioners 10 20 34 23 13 1 0 36 30 128
2019 Federal regulators 9 19 39 23 9 1 1 32 28 626
2019 Compliance, inspection and enforcement 11 22 35 22 8 0 2 30 33 526
2019 Communications or public affairs 12 23 38 16 10 0 1 26 36 215
2019 Access to information and privacy 11 32 31 14 11 0 0 26 43 72
2019 Security 10 17 35 24 12 1 0 37 28 58
2019 Science and technology 8 19 36 23 11 0 2 36 27 640
2019 Legal services 23 16 42 13 7 0 0 19 38 26
2019 Administration and operations 6 21 33 25 13 1 1 39 27 612
2019 Human resources 11 22 35 19 10 1 1 30 34 265
2019 Financial management 7 13 33 26 18 1 1 46 21 179
2019 Procurement 9 16 43 23 6 0 2 30 26 44
2019 Real property 7 15 32 27 16 0 3 44 23 50
2019 Materiel management 7 0 46 32 15 0 0 47 7 11
2019 Information management 11 18 34 19 15 1 1 35 30 141
2019 Information technology 3 13 37 25 16 2 3 43 17 202
2019 Evaluation 5 15 41 22 13 1 3 36 21 387
2019 Data sciences 11 22 28 17 17 1 2 36 35 80
2019 Policy 7 19 39 24 10 1 1 35 26 441
2019 Project management 9 21 33 26 10 0 0 36 31 187
2019 Other services to the public 8 18 40 16 16 0 3 32 27 51
2019 None of the above 11 15 34 20 17 0 2 38 27 200

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 18 55 13 8 2 2 1 76 10 71
2020 Health care practitioners 27 26 21 16 7 3 0 55 24 102
2020 Federal regulators 20 40 21 11 5 2 0 62 16 674
2020 Compliance, inspection and enforcement 16 42 21 14 5 2 0 59 19 600
2020 Communications or public affairs 20 40 17 14 4 3 1 63 19 209
2020 Access to information and privacy 34 37 17 3 1 7 0 77 5 82
2020 Security 21 41 20 12 6 0 0 62 18 50
2020 Science and technology 15 37 28 12 4 4 0 54 17 472
2020 Legal services 21 47 22 10 0 0 0 68 10 19
2020 Administration and operations 31 40 16 9 2 2 0 72 12 625
2020 Human resources 24 44 15 11 2 5 0 72 13 240
2020 Financial management 27 34 26 8 3 3 0 63 10 157
2020 Procurement 29 47 11 4 3 7 0 81 7 28
2020 Real property 19 35 24 13 6 2 0 55 20 48
2020 Information management 21 29 27 13 4 5 0 53 18 121
2020 Information technology 15 29 23 21 9 3 0 45 31 192
2020 Evaluation 24 39 19 11 3 3 1 65 15 396
2020 Data sciences 30 30 20 10 6 4 0 63 17 79
2020 Policy 14 41 21 13 4 6 0 59 18 532
2020 Project management 19 45 15 11 6 3 1 66 18 191
2020 Other services to the public 19 44 20 12 2 4 0 65 14 70
2020 None of the above 20 37 19 12 6 4 1 60 19 182
2019 Client contact centre 15 39 19 15 7 4 0 57 24 93
2019 Health care practitioners 19 35 20 16 7 2 0 56 24 127
2019 Federal regulators 14 36 20 19 7 4 0 52 27 622
2019 Compliance, inspection and enforcement 10 36 27 17 6 3 0 48 24 527
2019 Communications or public affairs 15 35 26 16 3 5 0 53 20 215
2019 Access to information and privacy 22 45 17 9 1 6 0 71 11 71
2019 Security 22 27 31 10 9 2 0 49 20 59
2019 Science and technology 16 31 26 15 6 5 0 50 23 636
2019 Legal services 17 42 18 13 4 4 4 63 18 25
2019 Administration and operations 20 38 20 14 5 2 1 60 19 610
2019 Human resources 13 40 21 16 7 2 0 55 24 266
2019 Financial management 20 36 24 12 4 3 0 58 17 178
2019 Procurement 22 35 14 27 0 2 0 58 28 44
2019 Real property 15 43 22 13 6 0 0 59 19 50
2019 Materiel management 23 55 15 0 8 0 0 77 8 11
2019 Information management 17 26 26 20 7 3 1 44 29 141
2019 Information technology 15 31 23 21 6 3 0 48 28 203
2019 Evaluation 15 35 20 18 6 6 0 53 26 387
2019 Data sciences 17 31 18 19 2 13 0 55 25 79
2019 Policy 12 37 23 18 6 5 0 51 25 438
2019 Project management 18 28 22 21 6 5 0 48 29 187
2019 Other services to the public 23 26 20 13 13 6 0 52 28 50
2019 None of the above 18 31 20 19 9 3 0 50 29 200

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 61 30 6 1 2 0 0 91 3 72
2020 Health care practitioners 52 23 7 8 10 0 0 75 18 102
2020 Federal regulators 52 28 9 7 4 1 0 80 11 677
2020 Compliance, inspection and enforcement 50 30 6 7 5 1 0 82 12 610
2020 Communications or public affairs 56 24 7 7 4 1 0 81 12 212
2020 Access to information and privacy 68 24 1 3 2 1 0 93 6 81
2020 Security 50 30 8 8 4 0 0 80 12 51
2020 Science and technology 45 30 10 8 5 1 0 76 14 474
2020 Legal services 26 31 23 9 11 0 0 56 20 20
2020 Administration and operations 55 27 6 8 3 2 0 83 11 625
2020 Human resources 60 26 7 4 2 1 0 87 6 242
2020 Financial management 58 23 11 4 3 0 0 81 7 157
2020 Procurement 61 18 10 7 0 4 0 82 7 28
2020 Real property 40 37 8 6 5 0 4 80 11 48
2020 Information management 48 26 10 8 7 1 1 75 16 122
2020 Information technology 54 32 8 2 2 1 0 87 5 193
2020 Evaluation 48 27 9 9 5 1 0 77 14 394
2020 Data sciences 66 18 5 6 4 1 1 86 10 80
2020 Policy 54 27 8 6 3 1 0 82 10 535
2020 Project management 54 31 4 8 2 0 1 86 10 191
2020 Other services to the public 45 27 10 12 5 1 0 73 17 69
2020 None of the above 53 26 9 8 2 2 0 80 10 183
2019 Client contact centre 36 35 8 10 9 2 0 72 19 93
2019 Health care practitioners 49 25 14 5 7 0 0 73 12 126
2019 Federal regulators 50 28 7 8 6 0 0 79 14 625
2019 Compliance, inspection and enforcement 47 31 7 9 5 1 0 79 14 525
2019 Communications or public affairs 48 27 8 10 6 1 0 76 16 216
2019 Access to information and privacy 56 26 1 11 3 1 1 85 14 72
2019 Security 36 31 10 12 12 0 0 66 24 59
2019 Science and technology 45 29 10 11 5 1 0 74 16 639
2019 Legal services 43 41 0 7 9 0 0 84 16 26
2019 Administration and operations 47 28 8 12 5 0 0 75 16 613
2019 Human resources 55 25 9 7 4 0 0 80 11 267
2019 Financial management 52 28 7 6 7 0 0 80 13 179
2019 Procurement 55 25 4 11 5 0 0 80 16 44
2019 Real property 55 24 6 10 5 0 0 79 15 50
2019 Materiel management 79 15 0 0 7 0 0 93 7 11
2019 Information management 46 28 10 10 6 0 0 75 16 141
2019 Information technology 62 22 6 6 2 1 0 85 9 202
2019 Evaluation 45 28 9 11 6 2 0 74 17 387
2019 Data sciences 63 18 6 9 3 2 0 82 11 79
2019 Policy 49 30 7 9 4 1 0 80 13 441
2019 Project management 47 26 9 9 7 1 0 74 17 187
2019 Other services to the public 41 23 14 11 11 0 0 64 22 51
2019 None of the above 49 24 9 9 8 0 0 74 17 200
2018 Client contact centre 45 36 6 6 8 0 0 81 13 60
2018 Health care practitioners 48 34 5 9 5 0 0 81 14 87
2018 Federal regulators 43 31 8 10 8 1 0 74 18 583
2018 Compliance, inspection and enforcement 47 29 10 9 5 1 0 76 13 434
2018 Communications or public affairs 46 30 6 9 5 2 0 79 15 196
2018 Access to information and privacy 51 19 11 9 9 2 0 71 19 52
2018 Security 46 25 12 14 3 0 0 71 17 35
2018 Science and technology 42 32 9 11 5 1 0 75 16 511
2018 Legal services 34 19 6 31 10 0 0 54 40 19
2018 Administration and operations 48 30 7 8 7 0 0 77 16 492
2018 Human resources 48 29 7 10 5 0 0 77 16 193
2018 Financial management 41 32 11 6 10 0 0 73 17 144
2018 Procurement 65 20 0 10 5 0 0 85 15 19
2018 Real property 42 21 8 19 10 0 0 63 29 24
2018 Information management 37 37 10 9 4 2 0 76 14 123
2018 Information technology 50 29 4 5 10 2 0 81 15 146
2018 Evaluation 43 31 10 9 5 2 0 76 14 354
2018 Data sciences 48 28 7 8 6 2 0 78 14 78
2018 Policy 54 28 6 7 5 0 0 82 12 375
2018 Project management 43 32 8 8 6 2 0 77 15 151
2018 Other services to the public 38 29 12 4 17 0 0 67 22 51
2018 None of the above 43 28 7 11 10 1 0 72 21 150
2017 Client contact centre 35 34 11 10 10 0 0 70 19 138
2017 Health care practitioners 37 23 12 16 11 1 0 61 27 383
2017 Federal regulators 44 30 7 10 7 2 0 76 17 564
2017 Compliance, inspection and enforcement 43 33 8 8 7 1 0 77 15 393
2017 Communications or public affairs 40 33 9 10 7 0 0 73 17 223
2017 Access to information and privacy 61 21 8 10 0 0 0 82 10 59
2017 Security 28 25 11 28 7 0 0 54 35 38
2017 Science and technology 41 32 9 9 8 1 0 74 17 609
2017 Legal services 33 38 0 15 10 0 5 74 26 21
2017 Administration and operations 44 27 10 9 10 1 0 71 19 893
2017 Human resources 53 25 7 8 6 0 0 78 15 246
2017 Financial management 47 29 9 9 6 0 0 77 15 211
2017 Procurement 43 25 15 8 5 0 3 70 14 36
2017 Real property 48 36 3 6 7 0 0 84 13 51
2017 Materiel management 59 41 0 0 0 0 0 100 0 14
2017 Information management 47 28 7 10 7 0 0 75 18 161
2017 Information technology 51 30 6 7 7 0 0 81 13 217
2017 Evaluation 40 31 12 9 6 2 0 72 15 335
2017 Data sciences 53 32 8 3 4 0 0 85 7 97
2017 Policy 42 31 8 10 8 1 0 74 18 513
2017 Project management 46 30 7 8 8 0 0 76 16 230
2017 Other services to the public 50 25 10 9 5 0 0 75 15 88
2017 None of the above 47 25 8 11 8 1 0 72 20 358
2014 Client contact centre 31 31 9 14 12 2 1 63 28 178
2014 Health care practitioners 34 31 8 15 11 0 1 66 26 514
2014 Federal regulators 47 29 7 10 6 0 0 77 16 724
2014 Compliance, inspection and enforcement 44 30 11 8 5 2 0 75 13 429
2014 Communications or public affairs 45 30 7 9 7 0 0 76 17 262
2014 Access to information and privacy 50 23 3 14 11 0 0 72 25 36
2014 Security 39 31 10 17 2 0 0 71 19 51
2014 Science and technology 43 30 11 10 5 2 0 74 15 726
2014 Legal services 37 40 11 9 3 0 0 76 13 29
2014 Administration and operations 41 29 10 12 8 0 0 70 20 1151
2014 Human resources 50 28 9 8 4 0 0 79 12 297
2014 Financial management 42 29 9 10 9 1 1 72 19 297
2014 Procurement 27 31 10 17 15 0 0 58 32 39
2014 Real property 55 23 8 11 4 0 0 78 14 84
2014 Materiel management 47 41 6 0 5 0 0 89 5 13
2014 Information management 45 27 7 11 9 0 1 73 20 216
2014 Information technology 50 26 8 8 6 1 0 77 14 285
2014 Evaluation 38 33 11 8 9 2 0 72 17 413
2014 Other services to the public 38 29 8 15 10 0 0 68 25 165
2014 None of the above 40 29 9 10 11 1 0 70 20 624

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 67 29 3 1 0 0 0 97 1 72
2020 Health care practitioners 57 28 6 8 1 0 0 85 9 102
2020 Federal regulators 61 29 5 4 2 0 0 89 5 673
2020 Compliance, inspection and enforcement 60 29 3 5 2 0 0 89 7 610
2020 Communications or public affairs 62 28 4 4 2 0 0 90 6 210
2020 Access to information and privacy 61 32 4 0 1 1 0 95 1 81
2020 Security 62 22 8 4 4 0 0 84 8 51
2020 Science and technology 53 34 7 4 2 0 0 88 6 472
2020 Library services 80 20 0 0 0 0 0 100 0 10
2020 Legal services 42 48 5 5 0 0 0 90 5 20
2020 Administration and operations 60 28 7 3 1 0 0 89 4 622
2020 Human resources 64 29 2 3 1 0 0 93 4 241
2020 Financial management 62 26 6 3 2 0 0 89 5 156
2020 Procurement 55 37 0 7 0 0 0 93 7 27
2020 Real property 39 47 8 0 5 0 0 87 5 48
2020 Information management 55 28 6 4 7 0 0 83 11 122
2020 Information technology 64 22 6 6 1 1 0 87 7 194
2020 Evaluation 58 32 6 4 1 0 0 90 5 392
2020 Data sciences 79 12 6 1 3 0 0 90 4 80
2020 Policy 69 24 3 4 1 0 0 93 5 534
2020 Project management 61 29 4 2 3 0 1 91 5 193
2020 Other services to the public 46 34 10 4 3 0 2 82 7 69
2020 None of the above 58 26 6 5 2 2 0 86 8 182
2019 Client contact centre 43 34 6 9 6 1 0 78 16 91
2019 Health care practitioners 48 31 9 9 3 0 0 79 12 127
2019 Federal regulators 55 29 6 8 2 0 0 84 11 625
2019 Compliance, inspection and enforcement 54 33 5 5 2 0 0 87 7 526
2019 Communications or public affairs 53 33 5 7 3 0 0 86 10 216
2019 Access to information and privacy 58 30 5 6 1 0 0 88 8 70
2019 Security 45 31 7 7 10 0 0 76 17 59
2019 Science and technology 52 32 7 6 2 0 0 85 8 639
2019 Legal services 49 39 12 0 0 0 0 88 0 26
2019 Administration and operations 51 31 6 9 3 0 0 82 12 613
2019 Human resources 58 29 6 5 3 0 0 87 8 267
2019 Financial management 58 29 9 1 3 0 0 87 4 178
2019 Procurement 46 42 5 7 0 0 0 88 7 44
2019 Real property 56 19 6 8 11 0 0 75 19 50
2019 Materiel management 64 23 7 0 7 0 0 87 7 11
2019 Information management 52 28 6 8 6 0 0 80 14 141
2019 Information technology 63 27 3 3 3 0 0 91 6 201
2019 Evaluation 53 31 7 7 2 0 0 84 9 387
2019 Data sciences 72 18 5 2 3 0 0 90 5 79
2019 Policy 59 27 5 5 3 0 0 86 8 443
2019 Project management 50 38 5 6 2 0 0 87 8 188
2019 Other services to the public 46 31 5 11 7 0 0 77 18 51
2019 None of the above 52 31 8 8 1 0 0 83 9 196
2018 Client contact centre 45 37 8 6 3 0 0 83 10 59
2018 Health care practitioners 60 32 2 4 1 0 0 93 5 88
2018 Federal regulators 50 33 6 7 4 0 0 84 10 583
2018 Compliance, inspection and enforcement 53 33 7 5 2 1 0 86 6 436
2018 Communications or public affairs 57 28 8 6 1 0 0 86 7 196
2018 Access to information and privacy 58 19 10 7 5 0 0 77 13 52
2018 Security 45 29 14 3 8 0 0 74 11 35
2018 Science and technology 49 36 8 5 3 0 0 84 8 513
2018 Legal services 40 29 11 10 10 0 0 69 20 19
2018 Administration and operations 52 31 7 6 3 0 0 84 10 489
2018 Human resources 51 35 3 8 3 0 0 86 11 194
2018 Financial management 47 34 6 10 3 0 0 81 12 144
2018 Procurement 64 15 5 5 10 0 0 79 15 19
2018 Real property 44 13 17 13 13 0 0 57 26 23
2018 Information management 48 30 12 7 4 0 0 77 11 124
2018 Information technology 53 34 8 2 3 0 0 87 5 146
2018 Evaluation 54 31 7 6 2 0 0 85 8 353
2018 Data sciences 60 28 6 5 1 0 0 87 7 77
2018 Policy 63 28 4 3 1 0 0 92 4 377
2018 Project management 52 34 4 8 3 0 0 86 11 149
2018 Other services to the public 37 37 13 9 3 0 0 75 12 51
2018 None of the above 51 26 9 9 5 0 0 78 14 151
2017 Client contact centre 32 40 9 12 8 0 0 71 19 139
2017 Health care practitioners 37 39 9 8 6 0 0 77 14 381
2017 Federal regulators 46 39 6 6 2 0 0 85 9 564
2017 Compliance, inspection and enforcement 45 35 9 7 3 1 0 81 10 389
2017 Communications or public affairs 46 39 6 7 3 0 0 85 10 224
2017 Access to information and privacy 47 42 3 6 2 0 0 89 8 60
2017 Security 35 24 30 9 2 0 0 59 11 38
2017 Science and technology 48 38 6 6 2 0 0 86 9 609
2017 Legal services 52 24 15 9 0 0 0 75 9 20
2017 Administration and operations 43 35 8 9 5 0 0 78 14 895
2017 Human resources 51 32 5 10 2 0 0 83 12 246
2017 Financial management 43 37 7 7 6 0 0 80 13 212
2017 Procurement 41 32 16 3 8 0 0 73 11 36
2017 Real property 48 30 11 6 5 0 0 78 11 51
2017 Materiel management 59 25 10 6 0 0 0 85 6 14
2017 Information management 40 29 13 14 4 0 0 69 18 161
2017 Information technology 50 39 5 3 3 0 0 89 6 217
2017 Evaluation 48 35 7 7 2 0 0 84 9 335
2017 Data sciences 56 33 7 3 1 0 0 89 4 97
2017 Policy 51 32 5 7 4 0 0 84 11 512
2017 Project management 42 38 7 9 4 0 0 80 13 230
2017 Other services to the public 39 38 8 13 2 1 0 78 14 88
2017 None of the above 42 33 9 10 5 1 0 76 15 356
2014 Client contact centre 29 41 15 8 6 0 1 71 14 178
2014 Health care practitioners 34 39 9 13 6 0 0 72 19 513
2014 Federal regulators 49 35 6 7 2 0 0 85 9 723
2014 Compliance, inspection and enforcement 46 40 6 6 2 0 0 86 8 430
2014 Communications or public affairs 50 32 7 6 4 0 0 83 10 262
2014 Access to information and privacy 28 42 11 19 0 0 0 70 19 36
2014 Security 35 37 22 3 3 0 0 72 7 51
2014 Science and technology 45 39 10 6 1 0 0 83 7 725
2014 Legal services 46 41 6 7 0 0 0 87 7 29
2014 Administration and operations 38 41 9 8 4 0 0 79 12 1151
2014 Human resources 49 39 5 6 1 0 0 88 7 297
2014 Financial management 41 41 6 7 4 0 0 82 12 297
2014 Procurement 34 31 22 5 8 0 0 65 12 39
2014 Real property 38 43 9 7 3 0 0 81 10 83
2014 Materiel management 37 42 0 15 6 0 0 79 21 13
2014 Information management 44 33 8 9 5 0 0 78 15 215
2014 Information technology 46 39 6 6 2 0 0 85 8 285
2014 Evaluation 45 35 8 7 3 1 0 82 10 415
2014 Other services to the public 33 41 11 7 8 0 0 74 16 165
2014 None of the above 41 35 10 9 4 0 0 77 13 624

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 39 4 1 2 4 0 92 4 72
2020 Health care practitioners 45 32 10 6 5 2 0 78 11 100
2020 Federal regulators 51 35 8 4 2 1 0 86 5 678
2020 Compliance, inspection and enforcement 48 36 7 6 2 1 0 85 8 606
2020 Communications or public affairs 58 30 7 3 2 0 0 88 5 211
2020 Access to information and privacy 53 34 6 2 2 2 0 89 5 81
2020 Security 58 26 12 4 0 0 0 84 4 50
2020 Science and technology 48 35 12 3 2 1 0 83 5 472
2020 Legal services 42 33 14 11 0 0 0 75 11 20
2020 Administration and operations 49 33 11 4 2 1 0 83 5 615
2020 Human resources 57 29 9 3 1 1 0 87 3 240
2020 Financial management 55 31 10 3 1 1 0 86 4 156
2020 Procurement 43 42 11 4 0 0 0 86 4 28
2020 Real property 44 43 8 2 2 0 0 87 5 48
2020 Information management 45 34 9 5 6 1 1 81 10 120
2020 Information technology 57 27 7 4 1 4 1 87 6 192
2020 Evaluation 44 39 10 4 1 1 0 84 5 394
2020 Data sciences 64 26 1 3 4 1 2 93 6 80
2020 Policy 59 30 6 4 1 1 0 89 5 530
2020 Project management 52 31 10 3 2 1 1 85 5 192
2020 Other services to the public 43 32 16 2 5 1 2 77 6 67
2020 None of the above 52 30 10 5 1 2 0 83 7 181
2019 Client contact centre 36 39 12 5 4 1 2 78 9 93
2019 Health care practitioners 46 35 9 6 3 1 0 82 9 127
2019 Federal regulators 51 35 7 5 2 0 0 86 7 626
2019 Compliance, inspection and enforcement 47 37 9 4 2 2 0 85 6 525
2019 Communications or public affairs 50 33 10 4 1 1 0 84 5 216
2019 Access to information and privacy 48 33 9 5 4 0 0 81 9 71
2019 Security 34 42 9 5 8 2 0 77 14 59
2019 Science and technology 47 34 12 4 2 0 0 82 6 636
2019 Legal services 35 53 12 0 0 0 0 88 0 26
2019 Administration and operations 45 33 12 5 3 2 0 80 8 614
2019 Human resources 46 38 9 4 3 1 0 85 6 268
2019 Financial management 52 32 10 4 2 0 0 84 6 178
2019 Procurement 37 50 10 3 0 0 0 87 3 44
2019 Real property 53 28 7 4 5 2 0 83 10 49
2019 Materiel management 71 23 7 0 0 0 0 93 0 11
2019 Information management 46 32 13 4 2 2 1 80 7 141
2019 Information technology 55 33 7 3 1 1 1 89 4 203
2019 Evaluation 44 35 13 4 2 2 0 81 6 388
2019 Data sciences 64 24 6 4 3 0 0 88 6 79
2019 Policy 53 35 5 5 2 0 0 88 7 443
2019 Project management 44 40 7 6 2 0 0 84 9 188
2019 Other services to the public 38 41 8 8 6 0 0 78 14 51
2019 None of the above 44 31 16 6 2 1 0 76 7 200
2018 Client contact centre 44 42 8 3 3 0 0 86 6 60
2018 Health care practitioners 47 40 6 2 4 1 0 88 6 89
2018 Federal regulators 41 40 10 4 4 1 0 81 8 583
2018 Compliance, inspection and enforcement 43 39 8 5 2 1 1 84 7 436
2018 Communications or public affairs 45 43 7 4 0 0 1 89 4 197
2018 Access to information and privacy 51 26 13 8 2 0 0 77 10 48
2018 Security 44 37 13 3 3 0 0 82 6 35
2018 Science and technology 44 39 10 5 2 1 0 84 7 513
2018 Legal services 44 30 10 6 10 0 0 74 16 19
2018 Administration and operations 43 36 10 6 3 1 0 80 9 490
2018 Human resources 41 40 8 6 2 4 0 84 8 194
2018 Financial management 44 30 16 5 6 0 0 73 10 144
2018 Procurement 60 30 5 0 5 0 0 90 5 19
2018 Real property 26 44 25 0 4 0 0 71 4 24
2018 Information management 44 33 16 5 2 0 0 77 7 124
2018 Information technology 46 34 12 3 3 2 0 81 6 146
2018 Evaluation 46 33 15 3 2 1 0 80 5 352
2018 Data sciences 54 36 5 4 1 0 0 90 5 78
2018 Policy 58 31 5 5 1 0 0 89 6 378
2018 Project management 44 42 7 4 3 1 0 86 7 151
2018 Other services to the public 29 44 18 2 8 0 0 73 10 51
2018 None of the above 38 38 12 8 4 1 0 76 12 150

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 39 9 1 1 1 0 89 2 72
2020 Health care practitioners 41 35 9 6 6 3 0 78 12 102
2020 Federal regulators 38 39 12 5 3 2 0 79 9 679
2020 Compliance, inspection and enforcement 36 44 11 5 2 2 0 82 7 607
2020 Communications or public affairs 39 41 10 8 2 0 0 80 10 211
2020 Access to information and privacy 55 32 7 1 1 3 0 90 3 81
2020 Security 38 40 11 6 0 4 0 82 6 51
2020 Science and technology 35 41 13 8 2 2 0 77 10 477
2020 Legal services 32 44 14 9 0 0 0 77 9 20
2020 Administration and operations 49 34 9 4 1 1 0 85 5 622
2020 Human resources 48 38 9 2 1 1 0 88 3 240
2020 Financial management 45 33 16 2 1 2 0 80 4 155
2020 Procurement 50 32 11 3 0 4 0 86 3 28
2020 Real property 47 35 14 2 0 2 0 84 2 47
2020 Information management 38 36 14 5 5 3 0 75 10 120
2020 Information technology 42 37 12 3 2 4 1 82 5 192
2020 Evaluation 34 44 11 6 2 3 0 80 9 395
2020 Data sciences 49 28 12 6 1 4 0 80 7 80
2020 Policy 34 44 12 7 2 2 0 79 9 533
2020 Project management 41 42 8 6 2 1 1 84 8 191
2020 Other services to the public 51 33 7 6 2 3 0 86 7 70
2020 None of the above 34 44 11 5 3 4 0 81 8 183
2019 Client contact centre 38 36 11 7 3 5 0 78 10 90
2019 Health care practitioners 35 37 15 8 2 2 1 74 10 126
2019 Federal regulators 36 39 14 7 3 1 0 76 10 625
2019 Compliance, inspection and enforcement 40 40 11 7 2 1 0 80 9 526
2019 Communications or public affairs 36 42 11 7 2 2 0 79 9 214
2019 Access to information and privacy 46 36 12 3 1 0 1 83 4 71
2019 Security 38 36 15 5 5 0 0 75 10 59
2019 Science and technology 36 43 14 4 2 1 0 80 7 638
2019 Legal services 46 28 11 4 0 7 6 84 4 25
2019 Administration and operations 41 41 11 4 1 2 0 83 5 615
2019 Human resources 42 34 14 5 2 2 0 78 8 264
2019 Financial management 41 36 15 3 1 2 0 80 5 179
2019 Procurement 51 26 15 5 0 3 0 79 5 44
2019 Real property 50 26 14 4 3 4 0 78 7 50
2019 Materiel management 47 46 0 0 0 7 0 100 0 11
2019 Information management 45 31 15 5 3 1 0 77 8 140
2019 Information technology 48 35 11 1 3 2 0 85 3 201
2019 Evaluation 35 39 14 7 3 3 0 76 10 388
2019 Data sciences 56 31 6 5 2 0 0 87 7 80
2019 Policy 32 45 14 5 2 2 0 78 7 441
2019 Project management 44 35 11 7 2 2 0 80 9 188
2019 Other services to the public 31 45 11 2 12 0 0 76 13 51
2019 None of the above 46 33 11 5 4 1 0 80 9 197
2018 Client contact centre 40 40 12 2 3 3 0 83 5 58
2018 Health care practitioners 46 36 14 3 2 0 0 81 5 88
2018 Federal regulators 42 36 11 6 3 1 0 79 10 580
2018 Compliance, inspection and enforcement 42 39 10 4 3 2 0 83 6 434
2018 Communications or public affairs 41 42 8 5 1 1 0 85 7 198
2018 Access to information and privacy 43 42 5 2 6 2 0 87 8 51
2018 Security 40 38 11 9 3 0 0 78 12 35
2018 Science and technology 45 36 10 6 2 1 0 82 8 513
2018 Legal services 39 35 21 5 0 0 0 74 5 19
2018 Administration and operations 52 34 6 5 2 1 0 87 7 491
2018 Human resources 41 44 9 5 1 0 0 85 6 194
2018 Financial management 46 33 14 4 3 1 0 80 7 144
2018 Procurement 61 15 20 5 0 0 0 75 5 19
2018 Real property 43 26 21 6 4 0 0 69 11 24
2018 Information management 44 38 14 1 3 1 0 82 3 124
2018 Information technology 45 37 11 4 1 1 1 84 5 146
2018 Evaluation 43 39 11 3 2 2 0 84 5 355
2018 Data sciences 49 42 4 4 1 0 0 91 5 79
2018 Policy 43 38 9 6 1 2 0 83 8 379
2018 Project management 45 37 8 6 1 3 0 85 7 151
2018 Other services to the public 39 41 12 4 2 0 2 81 6 52
2018 None of the above 41 36 10 6 5 2 0 79 11 151
2017 Client contact centre 37 37 13 9 4 1 0 74 13 138
2017 Health care practitioners 37 36 11 7 5 4 0 76 13 383
2017 Federal regulators 39 41 10 7 2 1 0 81 9 564
2017 Compliance, inspection and enforcement 36 46 8 4 5 2 0 83 9 392
2017 Communications or public affairs 38 40 9 9 2 1 0 79 11 224
2017 Access to information and privacy 54 37 3 0 0 7 0 97 0 60
2017 Security 26 36 31 5 0 3 0 64 5 38
2017 Science and technology 36 44 11 5 2 2 0 82 7 609
2017 Legal services 36 43 16 0 0 6 0 83 0 21
2017 Administration and operations 43 38 11 4 2 2 0 82 7 895
2017 Human resources 41 44 8 3 2 2 0 86 6 246
2017 Financial management 44 34 10 4 3 4 0 82 8 211
2017 Procurement 50 28 11 0 5 6 0 82 6 35
2017 Real property 45 33 14 4 4 0 0 78 8 51
2017 Materiel management 58 32 10 0 0 0 0 90 0 14
2017 Information management 41 37 16 2 4 1 1 79 5 161
2017 Information technology 40 44 9 4 2 0 0 84 7 217
2017 Evaluation 38 44 9 5 1 2 0 84 6 334
2017 Data sciences 43 44 9 2 1 1 0 88 3 97
2017 Policy 32 43 11 9 3 2 0 77 12 511
2017 Project management 44 37 9 6 3 0 0 81 9 230
2017 Other services to the public 48 39 7 4 2 0 0 86 7 89
2017 None of the above 47 29 13 6 3 3 0 78 9 357
2014 Client contact centre 32 45 14 3 3 2 2 80 5 178
2014 Health care practitioners 35 36 12 9 4 3 0 74 14 515
2014 Federal regulators 43 37 10 6 3 2 0 81 9 723
2014 Compliance, inspection and enforcement 39 43 11 3 2 2 0 83 5 429
2014 Communications or public affairs 47 33 9 6 4 1 0 81 10 261
2014 Access to information and privacy 39 30 19 8 0 3 0 71 9 36
2014 Security 34 42 17 3 2 2 0 77 6 51
2014 Science and technology 44 38 11 4 1 2 0 83 6 727
2014 Legal services 56 24 17 0 0 4 0 83 0 29
2014 Administration and operations 42 38 11 4 3 1 0 82 7 1151
2014 Human resources 43 44 9 2 1 2 0 88 3 297
2014 Financial management 48 33 10 3 4 2 0 83 7 297
2014 Procurement 20 46 22 2 5 5 0 69 8 39
2014 Real property 42 39 14 1 1 1 1 83 2 84
2014 Materiel management 27 52 21 0 0 0 0 79 0 13
2014 Information management 44 37 12 5 1 0 0 82 7 216
2014 Information technology 44 33 12 5 3 3 0 79 8 285
2014 Evaluation 39 40 11 3 4 4 0 82 7 416
2014 Other services to the public 40 28 16 7 5 2 1 71 12 165
2014 None of the above 34 38 15 6 3 3 0 75 9 624

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 36 7 0 1 7 0 92 1 72
2020 Health care practitioners 51 25 10 5 3 4 2 81 8 102
2020 Federal regulators 40 35 14 4 2 5 1 79 6 682
2020 Compliance, inspection and enforcement 39 37 12 4 2 6 0 81 6 608
2020 Communications or public affairs 37 35 13 5 1 7 0 78 7 211
2020 Access to information and privacy 51 36 6 2 1 3 0 90 4 82
2020 Security 50 30 13 2 0 6 0 84 2 51
2020 Science and technology 36 36 14 6 2 5 1 76 9 475
2020 Legal services 28 54 18 0 0 0 0 82 0 20
2020 Administration and operations 54 30 9 3 1 3 1 87 4 625
2020 Human resources 51 34 10 2 1 2 0 87 3 243
2020 Financial management 43 37 14 2 1 4 0 83 3 157
2020 Procurement 57 32 7 0 0 4 0 93 0 28
2020 Real property 48 25 20 2 0 4 0 77 2 48
2020 Information management 40 32 14 2 3 7 2 79 6 122
2020 Information technology 45 35 12 4 1 4 1 83 4 193
2020 Evaluation 40 37 12 4 2 5 0 81 6 392
2020 Data sciences 45 30 10 5 0 11 0 84 5 80
2020 Policy 34 38 13 6 1 7 1 78 7 534
2020 Project management 42 37 12 4 2 2 1 81 7 193
2020 Other services to the public 52 27 7 3 1 8 1 87 5 70
2020 None of the above 42 35 11 3 3 6 1 82 6 181
2019 Client contact centre 42 35 15 3 0 4 1 81 3 92
2019 Health care practitioners 41 31 21 4 2 2 0 73 6 126
2019 Federal regulators 44 34 14 4 1 3 0 80 5 626
2019 Compliance, inspection and enforcement 47 31 12 4 2 3 0 81 6 526
2019 Communications or public affairs 38 36 16 4 1 5 1 78 5 216
2019 Access to information and privacy 55 32 5 1 1 3 3 92 3 72
2019 Security 47 26 17 0 5 4 0 76 5 59
2019 Science and technology 42 34 14 3 2 4 0 80 5 636
2019 Legal services 53 30 13 0 0 0 4 86 0 24
2019 Administration and operations 48 34 11 3 1 3 1 85 4 608
2019 Human resources 53 32 6 3 2 3 0 88 5 267
2019 Financial management 48 33 14 1 1 3 0 83 3 178
2019 Procurement 53 26 14 3 0 5 0 83 3 43
2019 Real property 57 27 5 5 2 4 0 87 8 49
2019 Materiel management 53 40 0 0 0 7 0 100 0 11
2019 Information management 48 29 12 3 3 4 1 81 6 140
2019 Information technology 47 35 10 2 2 4 0 86 4 203
2019 Evaluation 42 33 13 4 2 4 0 79 7 387
2019 Data sciences 59 19 11 4 1 6 1 83 5 80
2019 Policy 41 38 12 4 1 4 0 82 5 440
2019 Project management 45 36 8 6 1 3 1 84 7 185
2019 Other services to the public 42 36 14 1 7 0 0 78 8 51
2019 None of the above 51 26 13 4 4 2 0 79 8 197
2018 Client contact centre 45 32 12 5 3 3 0 80 8 59
2018 Health care practitioners 47 32 14 1 2 4 0 83 3 87
2018 Federal regulators 43 34 12 4 3 5 0 81 7 580
2018 Compliance, inspection and enforcement 39 41 11 2 3 4 0 83 5 435
2018 Communications or public affairs 44 37 9 4 1 6 0 86 5 196
2018 Access to information and privacy 49 38 7 2 4 0 0 87 5 52
2018 Security 36 33 22 3 6 0 0 69 8 35
2018 Science and technology 42 36 12 4 2 4 1 81 6 512
2018 Legal services 40 39 21 0 0 0 0 79 0 19
2018 Administration and operations 53 30 10 3 3 2 0 84 6 492
2018 Human resources 44 44 7 1 1 3 0 91 2 194
2018 Financial management 46 27 19 5 2 1 0 74 7 143
2018 Procurement 56 9 35 0 0 0 0 65 0 19
2018 Real property 36 32 20 9 2 0 0 69 11 23
2018 Information management 40 36 13 3 2 5 0 80 6 123
2018 Information technology 46 35 13 3 1 2 0 82 5 146
2018 Evaluation 45 33 12 4 1 5 0 83 5 354
2018 Data sciences 46 38 7 2 1 5 0 88 4 79
2018 Policy 48 36 8 3 1 3 0 86 5 379
2018 Project management 42 40 11 4 0 2 1 84 4 151
2018 Other services to the public 33 43 15 7 0 0 2 77 8 52
2018 None of the above 45 29 15 3 5 2 1 77 8 150
2017 Client contact centre 34 37 16 5 5 1 1 73 11 138
2017 Health care practitioners 38 32 16 3 3 6 1 75 7 378
2017 Federal regulators 42 34 13 4 2 4 1 80 6 564
2017 Compliance, inspection and enforcement 40 37 12 4 3 3 0 80 8 393
2017 Communications or public affairs 43 36 11 3 2 4 0 83 5 223
2017 Access to information and privacy 48 35 5 4 0 5 4 90 4 59
2017 Security 30 23 23 2 0 22 0 68 3 38
2017 Science and technology 39 40 12 2 3 4 1 83 5 608
2017 Legal services 32 33 25 0 0 10 0 73 0 21
2017 Administration and operations 43 32 15 3 3 3 1 78 7 896
2017 Human resources 41 41 12 1 1 3 0 85 2 245
2017 Financial management 46 30 12 3 4 5 0 80 8 210
2017 Procurement 35 29 26 3 5 3 0 65 8 36
2017 Real property 53 19 16 4 6 2 0 74 10 51
2017 Materiel management 34 47 19 0 0 0 0 81 0 14
2017 Information management 49 29 15 0 4 3 0 81 4 162
2017 Information technology 39 41 11 4 1 3 0 83 5 217
2017 Evaluation 39 40 12 2 2 5 0 83 4 333
2017 Data sciences 40 44 9 3 1 2 0 86 5 97
2017 Policy 37 37 13 4 4 5 0 78 8 513
2017 Project management 46 34 12 3 4 1 0 80 8 230
2017 Other services to the public 47 26 19 2 3 3 0 76 5 89
2017 None of the above 45 31 13 4 3 5 0 80 7 356
2014 Client contact centre 34 36 17 3 4 4 1 75 7 178
2014 Health care practitioners 40 35 14 4 2 4 0 79 6 513
2014 Federal regulators 50 30 11 3 2 4 0 84 5 723
2014 Compliance, inspection and enforcement 42 39 11 3 2 3 0 84 5 430
2014 Communications or public affairs 45 31 10 4 3 7 0 82 8 262
2014 Access to information and privacy 42 36 11 6 0 6 0 82 6 36
2014 Security 42 33 14 9 2 0 0 75 11 51
2014 Science and technology 47 37 10 2 1 2 1 86 4 726
2014 Legal services 46 30 13 0 0 10 0 85 0 29
2014 Administration and operations 44 37 11 3 2 3 0 84 5 1150
2014 Human resources 49 39 7 1 1 2 0 91 2 296
2014 Financial management 47 32 10 3 3 4 1 83 7 297
2014 Procurement 20 37 24 7 8 5 0 59 16 39
2014 Real property 50 31 15 1 1 1 1 82 2 84
2014 Materiel management 37 36 27 0 0 0 0 73 0 13
2014 Information management 47 32 13 2 2 3 1 82 4 216
2014 Information technology 47 30 12 3 2 5 0 82 5 285
2014 Evaluation 43 34 12 2 3 6 0 82 5 416
2014 Other services to the public 42 33 14 6 1 4 0 78 7 165
2014 None of the above 38 38 12 4 1 7 1 82 6 623

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 63 31 1 0 4 1 0 95 4 71
2020 Health care practitioners 56 29 5 6 5 0 0 85 10 103
2020 Federal regulators 55 31 8 3 1 0 0 87 5 682
2020 Compliance, inspection and enforcement 55 34 6 3 2 1 0 89 5 607
2020 Communications or public affairs 56 33 5 4 2 0 0 89 6 211
2020 Access to information and privacy 68 26 2 2 1 0 0 94 4 81
2020 Security 54 35 9 2 0 0 0 89 2 51
2020 Science and technology 49 36 9 4 2 0 0 85 6 476
2020 Legal services 46 45 9 0 0 0 0 91 0 20
2020 Administration and operations 62 27 6 3 1 0 0 89 4 627
2020 Human resources 58 32 6 3 1 0 0 90 4 243
2020 Financial management 58 31 8 2 2 0 0 89 4 155
2020 Procurement 54 36 10 0 0 0 0 90 0 28
2020 Real property 58 31 5 3 0 2 0 91 3 48
2020 Information management 51 31 12 5 2 0 0 82 6 122
2020 Information technology 49 36 7 5 2 0 0 86 7 192
2020 Evaluation 54 35 5 3 2 0 0 90 5 393
2020 Data sciences 60 26 5 4 1 4 0 90 5 78
2020 Policy 53 36 7 2 1 0 0 89 4 536
2020 Project management 58 31 3 2 5 0 1 90 7 194
2020 Other services to the public 65 22 6 4 1 1 0 88 6 70
2020 None of the above 52 32 8 4 3 1 0 85 7 182
2019 Client contact centre 45 38 8 5 2 2 0 84 7 93
2019 Health care practitioners 55 28 9 4 4 0 0 83 8 127
2019 Federal regulators 51 33 10 3 2 0 0 85 5 625
2019 Compliance, inspection and enforcement 53 34 8 2 2 0 0 88 4 526
2019 Communications or public affairs 50 38 7 5 0 0 0 88 5 217
2019 Access to information and privacy 57 31 7 3 1 0 0 88 5 72
2019 Security 53 29 12 3 3 0 0 81 7 59
2019 Science and technology 49 34 11 4 1 0 0 84 5 642
2019 Legal services 44 33 20 4 0 0 0 77 4 25
2019 Administration and operations 55 34 7 3 1 0 0 89 4 614
2019 Human resources 54 33 8 2 2 1 0 87 4 267
2019 Financial management 57 29 9 2 2 1 0 87 4 180
2019 Procurement 58 32 5 3 0 3 0 92 3 43
2019 Real property 57 23 6 8 3 2 0 82 12 50
2019 Materiel management 77 16 0 0 0 0 7 100 0 11
2019 Information management 49 31 13 4 3 0 0 80 7 141
2019 Information technology 55 29 11 3 1 1 0 85 4 203
2019 Evaluation 47 36 9 5 2 1 0 84 7 389
2019 Data sciences 61 27 7 2 1 0 1 89 4 80
2019 Policy 52 34 8 5 1 1 0 86 6 443
2019 Project management 53 33 8 5 1 0 0 87 6 188
2019 Other services to the public 54 25 11 4 4 2 0 81 8 51
2019 None of the above 55 26 11 4 3 1 0 82 8 199
2018 Client contact centre 55 31 8 2 4 0 0 86 6 59
2018 Health care practitioners 60 27 9 2 2 0 0 87 4 89
2018 Federal regulators 47 36 8 6 4 0 0 82 10 576
2018 Compliance, inspection and enforcement 48 37 8 3 3 1 0 87 6 433
2018 Communications or public affairs 47 43 3 4 1 2 0 92 6 194
2018 Access to information and privacy 51 36 9 0 4 0 0 87 4 52
2018 Security 44 34 19 0 3 0 0 78 3 35
2018 Science and technology 51 32 11 3 2 0 0 84 6 510
2018 Legal services 40 50 10 0 0 0 0 90 0 19
2018 Administration and operations 56 31 6 3 3 0 0 88 6 488
2018 Human resources 45 42 7 3 2 0 0 87 5 194
2018 Financial management 51 29 12 5 3 0 0 80 8 142
2018 Procurement 65 20 10 5 0 0 0 85 5 19
2018 Real property 43 20 31 6 0 0 0 63 6 24
2018 Information management 49 33 11 4 3 0 0 82 6 122
2018 Information technology 44 39 10 4 2 1 1 84 6 145
2018 Evaluation 48 37 7 4 2 1 0 86 7 354
2018 Data sciences 64 27 5 3 1 0 0 91 4 78
2018 Policy 55 34 6 2 2 0 0 90 4 377
2018 Project management 47 41 9 2 2 0 0 88 4 151
2018 Other services to the public 47 31 15 5 2 0 0 78 7 52
2018 None of the above 46 28 11 8 6 1 0 75 14 150
2017 Client contact centre 41 39 9 7 4 0 0 80 11 139
2017 Health care practitioners 42 32 10 8 7 0 0 75 15 383
2017 Federal regulators 45 38 10 5 2 0 0 83 7 564
2017 Compliance, inspection and enforcement 44 41 8 4 4 0 0 85 8 392
2017 Communications or public affairs 44 39 11 4 2 1 0 83 6 223
2017 Access to information and privacy 64 32 3 0 0 0 0 97 0 60
2017 Security 33 50 7 2 7 0 0 84 9 38
2017 Science and technology 42 41 8 5 4 1 0 83 9 607
2017 Legal services 37 63 0 0 0 0 0 100 0 21
2017 Administration and operations 47 35 9 5 4 0 0 82 9 895
2017 Human resources 49 35 10 5 2 0 0 84 6 245
2017 Financial management 48 36 8 3 4 2 0 85 7 211
2017 Procurement 44 31 11 9 5 0 0 75 14 35
2017 Real property 48 24 11 3 11 2 0 74 15 51
2017 Materiel management 53 47 0 0 0 0 0 100 0