2020 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 120. Are you a member of a visible minority group?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 43 39 11 5 2 0 0 82 7 9500
2020 Non-visible minority 42 38 10 6 3 0 0 81 9 20678
2019 Visible minority 37 39 14 6 4 0 0 76 10 8670
2019 Non-visible minority 38 40 11 6 4 0 0 78 10 20218
2018 Visible minority 33 42 14 7 4 0 0 75 12 7696
2018 Non-visible minority 34 43 12 7 4 0 0 77 11 19547
2017 Visible minority 31 44 13 7 5 0 0 76 11 7849
2017 Non-visible minority 31 46 12 7 4 0 0 77 12 21047
2014 Visible minority 31 44 13 6 4 0 0 76 11 7851
2014 Non-visible minority 30 47 11 8 4 0 0 77 12 23845

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 38 37 13 7 4 0 0 76 11 9466
2020 Non-visible minority 38 37 13 8 4 0 0 75 12 20633
2019 Visible minority 32 36 16 8 6 0 0 69 15 8645
2019 Non-visible minority 32 37 14 10 6 0 0 70 16 20184
2018 Visible minority 29 37 16 10 7 0 0 66 18 7720
2018 Non-visible minority 28 39 15 11 7 0 0 67 18 19583
2017 Visible minority 27 37 17 10 8 1 0 65 19 7840
2017 Non-visible minority 26 39 15 12 8 0 0 65 20 21020

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 59 30 8 2 1 0 0 89 3 9424
2020 Non-visible minority 57 31 9 2 1 0 0 88 4 20495
2019 Visible minority 52 32 11 3 2 0 0 84 5 8596
2019 Non-visible minority 53 33 10 3 2 0 0 86 5 20074
2018 Visible minority 51 34 11 3 2 0 0 84 5 7670
2018 Non-visible minority 50 35 10 3 2 0 0 86 5 19481
2017 Visible minority 51 35 10 3 2 0 0 86 4 7829
2017 Non-visible minority 51 35 9 3 1 0 0 87 5 21002
2014 Visible minority 62 27 8 2 1 0 0 89 3 7845
2014 Non-visible minority 60 29 7 2 1 0 0 89 3 23835

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 52 35 9 3 2 0 0 86 5 9496
2020 Non-visible minority 48 36 9 4 2 0 0 85 7 20665
2019 Visible minority 45 37 12 4 2 0 0 82 6 8672
2019 Non-visible minority 43 39 10 5 3 0 0 82 8 20194
2018 Visible minority 40 40 13 5 3 0 0 79 8 7731
2018 Non-visible minority 40 41 11 6 3 0 0 81 9 19610
2017 Visible minority 39 40 12 5 3 0 0 79 8 7811
2017 Non-visible minority 39 41 11 6 3 0 0 80 9 20958
2014 Visible minority 41 40 12 4 3 0 0 82 7 7848
2014 Non-visible minority 41 40 10 5 3 0 0 81 8 23831

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 31 10 3 2 1 0 84 5 9447
2020 Non-visible minority 53 31 9 4 2 0 0 84 6 20585
2019 Visible minority 46 32 12 5 3 1 0 79 9 8654
2019 Non-visible minority 45 32 13 6 4 0 0 77 10 20173
2018 Visible minority 42 32 15 6 4 1 0 75 10 7694
2018 Non-visible minority 41 33 14 7 5 0 0 75 11 19539
2017 Visible minority 38 33 16 6 5 1 0 72 12 7822
2017 Non-visible minority 37 34 15 8 5 1 0 72 13 21024
2014 Visible minority 38 35 15 7 4 1 0 74 11 7848
2014 Non-visible minority 33 37 14 9 6 0 0 70 15 23849

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 49 34 11 4 2 0 0 83 6 9410
2020 Non-visible minority 50 34 9 5 2 0 0 84 7 20485
2019 Visible minority 42 34 13 6 4 0 0 77 10 8599
2019 Non-visible minority 42 34 12 7 4 0 0 76 11 20075
2018 Visible minority 38 35 15 7 5 0 0 73 12 7652
2018 Non-visible minority 38 36 13 8 4 0 0 75 12 19459
2017 Visible minority 35 36 16 8 5 0 0 71 13 7821
2017 Non-visible minority 35 37 14 9 5 0 0 73 14 21030
2014 Visible minority 36 37 14 8 4 0 0 74 12 7850
2014 Non-visible minority 33 39 13 10 5 0 0 72 15 23841

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 27 17 8 5 3 0 70 13 9476
2020 Non-visible minority 43 25 16 8 4 3 0 71 12 20652
2019 Visible minority 35 25 18 10 8 3 0 62 19 8671
2019 Non-visible minority 36 25 18 10 6 3 0 64 17 20220
2018 Visible minority 32 27 19 10 8 3 0 61 19 7716
2018 Non-visible minority 34 26 19 10 7 3 0 63 18 19578
2017 Visible minority 30 27 19 10 8 4 0 60 20 7825
2017 Non-visible minority 32 27 18 11 7 5 0 62 19 21024
2014 Visible minority 32 28 18 10 8 4 0 63 18 7849
2014 Non-visible minority 32 27 18 11 7 4 0 62 19 23844
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 43 26 15 4 3 2 6 76 7 9486
2020 Non-visible minority 47 25 15 3 2 2 6 78 6 20656
2019 Visible minority 41 26 18 5 3 2 6 72 9 8662
2019 Non-visible minority 44 25 17 5 3 1 5 74 8 20197

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 56 28 8 3 2 1 1 86 5 9476
2020 Non-visible minority 56 29 8 4 2 1 1 86 6 20649
2019 Visible minority 54 29 9 4 3 0 1 84 7 8633
2019 Non-visible minority 51 30 9 6 3 1 0 83 9 20112
2018 Visible minority 49 32 9 5 4 1 0 82 8 7664
2018 Non-visible minority 47 33 9 7 4 1 0 81 10 19460
2017 Visible minority 47 33 9 6 4 1 0 82 9 7836
2017 Non-visible minority 46 34 9 7 3 1 0 81 10 21051
2014 Visible minority 48 34 9 5 3 1 0 82 8 7845
2014 Non-visible minority 46 34 8 7 4 1 0 81 11 23844

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 25 8 3 3 0 1 86 6 9499
2020 Non-visible minority 63 24 7 4 2 0 0 87 6 20695
2019 Visible minority 57 27 8 4 3 0 0 84 7 8673
2019 Non-visible minority 58 27 8 5 3 0 0 85 7 20229
2018 Visible minority 50 29 11 5 5 0 0 79 10 7693
2018 Non-visible minority 51 29 10 6 4 0 0 81 10 19520
2017 Visible minority 53 27 10 5 4 1 0 81 9 7835
2017 Non-visible minority 56 26 9 5 4 0 0 82 9 21016
2014 Visible minority 53 29 9 4 4 0 0 83 8 7846
2014 Non-visible minority 54 29 8 5 3 0 0 83 9 23839

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 42 28 13 4 3 8 1 78 8 9496
2020 Non-visible minority 44 28 12 5 3 8 0 79 8 20690
2019 Visible minority 37 29 16 5 5 7 1 72 11 8680
2019 Non-visible minority 37 31 14 7 4 6 0 73 12 20225
2018 Visible minority 32 30 17 7 6 7 0 67 14 7732
2018 Non-visible minority 33 32 16 8 6 6 0 69 14 19634
2017 Visible minority 30 30 17 7 7 9 0 66 16 7850
2017 Non-visible minority 32 32 14 8 6 7 0 69 15 21056
2014 Visible minority 30 31 16 7 6 9 1 68 14 7843
2014 Non-visible minority 31 33 15 8 6 7 0 69 15 23839

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 41 30 14 6 4 3 1 75 10 9475
2020 Non-visible minority 41 33 13 7 4 3 0 76 11 20645
2019 Visible minority 34 30 18 8 6 4 0 67 14 8663
2019 Non-visible minority 33 33 16 10 6 3 0 68 16 20164
2018 Visible minority 29 30 18 10 8 3 0 62 19 7699
2018 Non-visible minority 29 33 17 11 8 2 0 63 19 19578
2017 Visible minority 27 30 18 11 9 4 0 60 21 7846
2017 Non-visible minority 27 33 17 12 8 3 0 62 21 21059
2014 Visible minority 28 31 19 10 8 4 0 61 19 7839
2014 Non-visible minority 26 34 17 13 8 2 0 61 21 23843

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 34 32 16 7 4 6 1 70 12 9471
2020 Non-visible minority 30 34 16 10 4 5 0 68 15 20641
2019 Visible minority 28 28 21 9 7 7 1 60 17 8642
2019 Non-visible minority 24 32 19 13 7 6 0 59 21 20157
2018 Visible minority 23 29 21 12 9 6 0 56 22 7696
2018 Non-visible minority 19 31 20 15 9 5 0 53 25 19576
2017 Visible minority 20 28 20 13 11 8 0 52 26 7838
2017 Non-visible minority 19 31 19 16 10 6 0 53 27 21044
2014 Visible minority 20 30 21 13 9 7 0 54 23 7838
2014 Non-visible minority 17 31 20 16 10 6 0 51 28 23831

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 36 35 14 7 4 3 1 74 12 9492
2020 Non-visible minority 29 38 14 12 5 3 0 69 17 20672
2019 Visible minority 29 32 18 10 7 4 0 64 17 8664
2019 Non-visible minority 23 34 17 14 8 3 0 59 23 20181
2018 Visible minority 25 32 18 12 9 3 0 59 22 7712
2018 Non-visible minority 19 34 18 16 10 3 0 55 27 19608
2017 Visible minority 23 32 17 12 11 4 0 58 24 7841
2017 Non-visible minority 20 35 16 16 10 4 0 56 27 21024
2014 Visible minority 23 35 17 12 8 4 0 61 22 7837
2014 Non-visible minority 19 35 17 16 11 3 0 55 28 23823
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 33 37 16 8 5 1 1 71 13 9487
2020 Non-visible minority 36 37 13 9 4 0 0 74 13 20675
2019 Visible minority 27 37 18 11 7 0 0 64 18 8665
2019 Non-visible minority 28 38 15 12 6 0 0 67 18 20217
2018 Visible minority 23 36 19 11 10 0 0 59 21 7709
2018 Non-visible minority 26 36 17 12 8 0 0 62 21 19605
2017 Visible minority 22 36 19 12 10 1 0 59 22 7839
2017 Non-visible minority 24 38 17 13 8 0 0 62 22 21041
2014 Visible minority 21 35 20 13 10 1 0 56 24 7844
2014 Non-visible minority 21 37 17 15 10 0 0 59 24 23844

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 45 40 8 5 2 0 0 85 6 9440
2020 Non-visible minority 40 41 9 7 2 0 0 82 9 20549
2019 Visible minority 40 41 10 6 2 0 0 82 8 8640
2019 Non-visible minority 36 43 11 8 3 0 0 79 10 20097
2018 Visible minority 36 42 11 7 3 0 0 79 10 7718
2018 Non-visible minority 32 43 12 9 4 0 0 75 12 19635
2017 Visible minority 36 44 10 7 3 0 0 80 10 7842
2017 Non-visible minority 32 45 11 9 3 0 0 77 12 21028

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 29 9 4 3 1 1 84 7 9486
2020 Non-visible minority 50 30 10 5 3 1 1 82 8 20637
2019 Visible minority 49 31 11 5 3 1 1 81 8 8667
2019 Non-visible minority 44 32 12 7 4 1 0 77 11 20202
2018 Visible minority 44 35 11 5 4 1 0 80 9 7699
2018 Non-visible minority 40 35 12 7 4 1 0 76 12 19524
2017 Visible minority 43 36 10 6 4 1 0 80 10 7846
2017 Non-visible minority 39 37 11 8 4 1 0 77 12 21062
2014 Visible minority 43 36 10 6 4 1 1 80 10 7852
2014 Non-visible minority 39 37 11 8 5 1 0 76 13 23848

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 36 41 11 9 2 0 1 78 11 9475
2020 Non-visible minority 34 42 10 10 3 0 1 77 13 20602
2019 Visible minority 31 41 12 11 5 0 0 72 16 8646
2019 Non-visible minority 27 43 11 13 5 0 0 71 18 20140
2018 Visible minority 27 45 9 13 5 0 0 72 18 7740
2018 Non-visible minority 23 48 9 14 6 0 0 71 20 19657
2017 Visible minority 26 43 11 14 7 0 0 69 20 7850
2017 Non-visible minority 24 44 11 15 7 0 0 68 21 21053
2014 Visible minority 27 43 11 12 6 0 0 71 18 7847
2014 Non-visible minority 25 44 10 14 6 0 0 69 21 23835

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 52 24 12 4 3 2 1 80 7 9469
2020 Non-visible minority 55 23 12 4 3 2 2 81 7 20610

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 32 33 17 9 6 3 0 66 16 9485
2020 Non-visible minority 33 35 14 10 5 2 0 70 15 20615
2019 Visible minority 28 31 19 11 9 2 0 61 20 8663
2019 Non-visible minority 28 34 16 12 8 2 0 64 20 20187
2018 Visible minority 23 32 19 13 11 2 0 56 24 7712
2018 Non-visible minority 24 35 17 13 9 2 0 60 23 19549
2017 Visible minority 24 32 17 13 11 2 0 57 25 7818
2017 Non-visible minority 25 35 16 13 8 2 0 62 22 21036
2014 Visible minority 26 33 17 12 10 2 0 60 22 7847
2014 Non-visible minority 25 36 15 13 8 2 0 63 22 23842

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 30 30 16 11 9 3 1 62 21 9493
2020 Non-visible minority 30 31 14 12 9 2 2 64 22 20687
2019 Visible minority 27 30 15 12 13 3 1 58 26 8680
2019 Non-visible minority 28 30 14 13 12 1 1 59 26 20215
2018 Visible minority 23 30 17 13 14 2 0 54 28 7703
2018 Non-visible minority 24 31 15 15 13 1 1 56 29 19553
2017 Visible minority 22 29 16 14 16 3 1 52 31 7824
2017 Non-visible minority 24 30 13 16 14 2 2 56 30 21043
2014 Visible minority 23 30 15 14 15 3 1 55 30 7849
2014 Non-visible minority 23 30 13 16 15 1 1 55 32 23840

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 52 24 12 4 3 1 4 80 7 9503
2020 Non-visible minority 57 20 11 4 3 1 4 81 7 20708
2019 Visible minority 52 24 11 5 3 1 4 80 7 8667
2019 Non-visible minority 55 23 11 4 3 1 3 81 8 20199

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 43 27 15 6 3 1 3 74 10 9490
2020 Non-visible minority 55 22 12 4 2 1 4 81 7 20669
2019 Visible minority 41 25 17 7 5 2 3 70 12 8647
2019 Non-visible minority 49 23 14 5 3 2 3 77 9 20163

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 63 14 7 3 3 6 4 86 7 9471
2020 Non-visible minority 80 7 3 2 2 2 4 93 3 20603
2019 Visible minority 61 14 8 3 4 7 3 83 8 8629
2019 Non-visible minority 77 8 4 2 2 3 4 91 4 20136

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 67 13 5 2 2 3 10 90 4 9466
2020 Non-visible minority 77 9 4 1 1 1 6 93 3 20634
2019 Visible minority 70 10 4 1 2 3 11 92 3 8630
2019 Non-visible minority 79 6 3 1 1 2 8 94 3 20131

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 33 37 16 8 4 1 1 71 13 9436
2020 Non-visible minority 35 37 14 10 5 0 0 72 15 20565
2019 Visible minority 30 36 16 10 6 0 0 67 17 8618
2019 Non-visible minority 30 37 14 12 6 0 0 67 18 20122
2018 Visible minority 25 38 17 11 8 0 0 63 20 7702
2018 Non-visible minority 27 37 15 13 8 0 0 64 21 19553
2017 Visible minority 25 38 16 12 9 0 0 63 21 7815
2017 Non-visible minority 26 40 14 13 7 0 0 66 20 20990
2014 Visible minority 21 39 16 13 10 1 0 61 23 7852
2014 Non-visible minority 21 41 13 15 10 0 0 62 25 23848

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 35 34 18 8 4 1 1 69 12 9475
2020 Non-visible minority 38 33 15 8 4 0 0 72 13 20642
2019 Visible minority 32 33 20 9 6 0 1 65 15 8662
2019 Non-visible minority 33 34 17 10 6 0 0 67 16 20186
2018 Visible minority 27 34 20 10 8 0 0 62 18 7695
2018 Non-visible minority 30 35 17 11 7 0 0 65 18 19493
2017 Visible minority 27 34 19 11 8 0 1 62 19 7819
2017 Non-visible minority 30 35 16 12 7 0 0 65 18 20991
2014 Visible minority 25 35 19 12 9 0 1 60 21 7849
2014 Non-visible minority 26 36 16 13 8 0 0 63 21 23845

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 41 40 11 5 2 0 0 81 7 9410
2020 Non-visible minority 41 41 10 6 2 0 0 82 8 20442
2019 Visible minority 37 41 12 7 3 0 0 77 10 8556
2019 Non-visible minority 36 41 12 8 3 0 0 77 11 19899
2018 Visible minority 31 38 16 9 5 0 0 70 14 7691
2018 Non-visible minority 32 39 15 10 5 0 0 71 15 19550
2017 Visible minority 31 39 15 9 5 0 0 71 15 7824
2017 Non-visible minority 32 41 13 10 5 0 0 73 14 20983
2014 Visible minority 30 39 16 9 5 0 0 70 14 7850
2014 Non-visible minority 30 41 14 9 5 0 0 71 15 23843

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 24 36 21 7 3 7 1 65 11 9481
2020 Non-visible minority 27 41 16 8 3 4 0 71 12 20640
2019 Visible minority 21 35 23 9 5 7 1 61 15 8659
2019 Non-visible minority 22 40 19 10 5 4 0 65 15 20195
2018 Visible minority 20 31 26 9 8 6 1 54 18 7722
2018 Non-visible minority 22 36 22 11 6 3 0 59 18 19584
2017 Visible minority 18 30 25 10 8 8 1 53 20 7838
2017 Non-visible minority 21 35 20 12 7 5 0 59 19 21038

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 48 34 10 5 2 0 0 83 7 9464
2020 Non-visible minority 54 30 8 5 2 0 0 84 8 20642
2019 Visible minority 48 32 10 6 3 0 0 81 9 8653
2019 Non-visible minority 50 32 8 6 3 0 0 83 9 20161
2018 Visible minority 44 36 10 6 4 0 0 80 10 7726
2018 Non-visible minority 47 33 9 6 3 0 0 81 9 19595
2017 Visible minority 41 36 11 7 4 0 1 78 11 7831
2017 Non-visible minority 45 34 9 7 4 0 0 80 11 21039
2014 Visible minority 39 36 12 6 4 1 0 76 11 7847
2014 Non-visible minority 43 35 10 7 4 0 1 78 11 23840

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 35 12 3 1 0 1 83 5 9415
2020 Non-visible minority 47 31 13 5 2 0 1 79 7 20520
2019 Visible minority 47 34 13 3 2 0 1 82 5 8614
2019 Non-visible minority 45 31 15 5 2 0 1 77 8 20077
2018 Visible minority 45 35 13 4 2 0 1 81 6 7751
2018 Non-visible minority 43 31 16 6 3 0 1 75 9 19666
2017 Visible minority 47 35 11 3 2 0 2 84 5 7854
2017 Non-visible minority 44 33 13 5 2 0 2 79 7 21053
2014 Visible minority 43 36 14 4 2 0 1 80 6 7851
2014 Non-visible minority 42 32 16 5 3 0 1 76 8 23849

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 41 59 9509
2020 Non-visible minority 40 60 20701

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 49 19 11 2 2 5 11 82 5 9501
2020 Non-visible minority 51 16 9 2 2 6 13 83 5 20672

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Visible minority 21 41 39 9521
2020 Non-visible minority 20 48 32 20720
2019 Visible minority 25 35 40 8696
2019 Non-visible minority 23 43 34 20256
2018 Visible minority 23 38 39 7759
2018 Non-visible minority 22 46 33 19703
2017 Visible minority 22 39 39 7845
2017 Non-visible minority 22 47 31 21049
2014 Visible minority 22 40 38 7851
2014 Non-visible minority 22 47 31 23846

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Visible minority 9 60 21 3 3 4 1994
2020 Non-visible minority 33 43 13 3 3 4 4142
2019 Visible minority 8 48 23 5 11 4 2156
2019 Non-visible minority 26 40 16 5 9 4 4492
2018 Visible minority 9 51 24 5 5 6 1818
2018 Non-visible minority 27 43 17 5 4 4 4276
2017 Visible minority 11 46 20 7 9 6 1718
2017 Non-visible minority 29 38 15 5 7 6 4636
2014 Visible minority 13 51 21 7 9999 8 1704
2014 Non-visible minority 29 44 12 8 9999 6 5184
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 57 33 6 2 1 0 0 91 4 9434
2020 Non-visible minority 53 35 7 3 1 0 0 88 5 20559
2019 Visible minority 52 36 7 3 2 0 0 87 5 8624
2019 Non-visible minority 47 38 9 4 2 0 0 85 6 20126
2018 Visible minority 52 36 7 3 2 0 0 89 4 7742
2018 Non-visible minority 46 40 8 4 2 0 0 86 6 19620
2017 Visible minority 47 38 8 4 3 1 0 85 6 7830
2017 Non-visible minority 42 41 9 5 2 0 0 83 7 21026
2014 Visible minority 46 38 10 4 2 1 0 85 6 7846
2014 Non-visible minority 40 42 10 5 2 0 0 82 7 23837

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 43 40 11 3 1 1 0 84 5 9489
2020 Non-visible minority 38 44 12 5 1 1 0 82 6 20660
2019 Visible minority 36 40 14 5 3 1 0 77 8 8673
2019 Non-visible minority 31 44 15 7 2 1 0 75 9 20226
2018 Visible minority 32 41 16 6 4 1 0 74 10 7715
2018 Non-visible minority 27 44 16 8 3 1 0 72 11 19547
2017 Visible minority 32 39 15 8 5 1 0 72 13 7835
2017 Non-visible minority 29 42 15 8 4 1 0 72 12 21027
2014 Visible minority 36 40 15 5 3 2 0 77 8 7851
2014 Non-visible minority 32 42 15 7 3 1 0 75 10 23850

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 8 20 35 23 11 1 2 35 29 9478
2020 Non-visible minority 8 23 36 21 10 1 1 32 32 20679
2019 Visible minority 9 21 34 22 11 1 3 33 31 8652
2019 Non-visible minority 9 23 36 20 10 1 1 30 33 20205
2018 Visible minority 10 23 35 20 9 1 2 29 34 7710
2018 Non-visible minority 10 24 37 19 8 1 1 28 35 19584
2017 Visible minority 11 21 34 17 9 2 6 28 35 7785
2017 Non-visible minority 10 24 36 17 10 1 3 28 35 20996
2014 Visible minority 11 24 35 16 7 1 4 25 37 7820
2014 Non-visible minority 10 27 37 16 8 1 2 25 38 23815

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 5 11 25 31 22 3 3 57 17 9461
2020 Non-visible minority 5 12 25 33 22 2 2 57 17 20599
2019 Visible minority 10 16 25 25 18 3 3 46 27 8616
2019 Non-visible minority 8 16 28 27 18 2 1 46 25 20144
2018 Visible minority 12 18 27 23 14 3 3 40 31 7693
2018 Non-visible minority 9 18 30 25 15 2 1 42 28 19509
2017 Visible minority 13 17 27 19 14 4 7 36 34 7746
2017 Non-visible minority 9 18 30 22 16 2 3 40 29 20942
2014 Visible minority 12 19 29 19 12 3 6 34 35 7805
2014 Non-visible minority 10 19 30 22 14 2 2 38 31 23795

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 8 15 30 25 15 3 4 43 25 9458
2020 Non-visible minority 8 17 32 25 15 2 2 41 25 20628
2019 Visible minority 11 18 30 22 13 2 4 37 31 8643
2019 Non-visible minority 11 20 32 21 13 1 2 35 32 20150
2018 Visible minority 12 20 31 20 11 2 4 33 34 7682
2018 Non-visible minority 12 21 31 22 11 1 2 34 34 19502
2017 Visible minority 13 19 30 18 10 3 7 32 35 7763
2017 Non-visible minority 12 20 31 19 12 2 4 34 34 20969
2014 Visible minority 14 21 29 18 10 3 6 31 38 7812
2014 Non-visible minority 13 21 31 20 11 2 3 32 35 23797

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 4 8 25 33 24 2 5 60 13 9431
2020 Non-visible minority 4 10 27 33 21 1 3 57 15 20578
2019 Visible minority 6 10 26 30 22 1 5 55 17 8614
2019 Non-visible minority 5 12 30 31 19 1 2 52 18 20090
2018 Visible minority 8 13 29 28 17 1 4 48 22 7681
2018 Non-visible minority 7 14 31 29 16 1 2 47 21 19480
2017 Visible minority 9 11 28 26 16 2 8 46 22 7719
2017 Non-visible minority 7 13 30 27 17 1 4 47 21 20889
2014 Visible minority 8 13 30 26 15 2 7 44 23 7792
2014 Non-visible minority 7 14 32 28 15 1 3 44 22 23748

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 6 13 26 29 21 2 4 53 19 9457
2020 Non-visible minority 6 14 27 28 20 1 2 50 21 20604
2019 Visible minority 8 15 27 26 19 2 3 47 24 8627
2019 Non-visible minority 9 17 28 24 18 1 2 44 27 20171
2018 Visible minority 11 19 29 22 14 2 3 38 31 7689
2018 Non-visible minority 12 21 28 22 13 1 2 36 34 19540
2017 Visible minority 11 17 28 21 14 2 7 38 31 7753
2017 Non-visible minority 13 19 28 20 15 2 4 37 34 20954
2014 Visible minority 12 18 30 19 13 2 6 35 32 7808
2014 Non-visible minority 14 21 29 19 13 1 3 33 37 23787

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 5 10 22 29 22 7 5 58 17 9416
2020 Non-visible minority 5 11 22 30 25 4 3 60 16 20537
2019 Visible minority 11 15 24 24 17 5 5 45 28 8602
2019 Non-visible minority 9 16 27 24 19 2 2 45 27 20123
2018 Visible minority 11 17 26 23 14 5 4 41 31 7677
2018 Non-visible minority 10 17 27 25 16 2 2 44 29 19492
2017 Visible minority 10 14 24 22 14 7 9 43 29 7754
2017 Non-visible minority 9 17 26 23 17 3 5 43 28 20967
2014 Visible minority 10 14 26 23 14 6 8 42 28 7800
2014 Non-visible minority 8 17 27 25 16 2 5 45 27 23783

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 7 14 31 25 17 3 4 45 22 9442
2020 Non-visible minority 8 18 35 22 14 2 2 37 26 20584
2019 Visible minority 10 17 30 21 14 3 3 38 30 8645
2019 Non-visible minority 11 21 34 19 11 2 2 32 33 20134
2018 Visible minority 12 19 32 20 11 3 4 33 33 7719
2018 Non-visible minority 13 23 34 17 10 2 2 28 37 19561
2017 Visible minority 12 18 32 17 11 4 6 31 34 7768
2017 Non-visible minority 12 22 34 16 11 2 3 28 36 20966
2014 Visible minority 13 19 31 17 10 4 7 30 35 7814
2014 Non-visible minority 13 22 33 17 10 2 3 28 37 23798

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 6 14 34 26 16 1 2 44 21 9483
2020 Non-visible minority 5 17 38 26 13 1 1 39 22 20669
2019 Visible minority 9 16 31 25 16 1 3 43 25 8646
2019 Non-visible minority 9 18 35 24 13 1 1 38 27 20196

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 33 39 16 8 3 2 0 73 11 9439
2020 Non-visible minority 26 42 16 11 3 2 0 69 15 20578
2019 Visible minority 24 35 20 13 6 3 0 60 19 8621
2019 Non-visible minority 18 38 19 16 7 2 0 57 24 20129

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 28 9 5 3 1 0 82 9 9457
2020 Non-visible minority 55 27 7 5 3 1 0 84 9 20636
2019 Visible minority 52 28 9 6 4 1 0 80 10 8639
2019 Non-visible minority 51 28 8 7 4 1 0 80 12 20150
2018 Visible minority 43 31 10 7 6 1 0 76 14 7709
2018 Non-visible minority 45 32 8 9 5 1 0 78 14 19541
2017 Visible minority 46 31 9 7 6 1 0 78 13 7843
2017 Non-visible minority 47 31 8 8 5 1 0 79 13 21053
2014 Visible minority 51 27 9 7 5 1 0 79 12 7850
2014 Non-visible minority 49 29 8 8 5 1 0 79 13 23836

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 30 5 3 2 0 0 90 5 9447
2020 Non-visible minority 60 29 5 4 1 0 0 90 5 20561
2019 Visible minority 56 31 6 4 2 0 0 87 7 8644
2019 Non-visible minority 53 33 6 6 2 0 0 85 8 20165
2018 Visible minority 48 35 8 5 3 0 0 84 8 7713
2018 Non-visible minority 48 37 7 6 2 0 0 85 8 19544
2017 Visible minority 44 39 9 5 3 0 0 83 8 7830
2017 Non-visible minority 44 40 7 6 3 0 0 84 9 21013
2014 Visible minority 46 38 8 5 2 0 0 84 7 7849
2014 Non-visible minority 44 41 7 6 2 0 0 85 8 23831

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 33 12 3 2 2 1 83 5 9417
2020 Non-visible minority 47 35 11 3 2 2 1 83 5 20482
2019 Visible minority 43 35 14 3 2 2 1 80 6 8669
2019 Non-visible minority 42 37 13 4 2 2 1 81 7 20195
2018 Visible minority 36 39 15 4 3 2 1 77 8 7721
2018 Non-visible minority 36 40 14 4 3 2 1 78 7 19575

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 42 36 12 5 3 2 0 80 8 9444
2020 Non-visible minority 45 37 9 5 2 2 0 84 7 20557
2019 Visible minority 41 35 13 5 3 2 0 78 9 8620
2019 Non-visible minority 43 37 11 5 2 1 0 81 8 20102
2018 Visible minority 44 37 11 4 3 1 0 82 8 7693
2018 Non-visible minority 48 36 10 4 2 1 0 85 6 19532
2017 Visible minority 42 37 11 4 3 2 0 81 8 7839
2017 Non-visible minority 43 39 10 4 2 2 0 83 7 21039
2014 Visible minority 47 34 10 4 3 2 0 83 7 7849
2014 Non-visible minority 47 36 10 4 2 2 0 84 7 23845

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 46 34 11 4 2 2 0 82 6 9469
2020 Non-visible minority 53 32 9 2 1 3 0 87 4 20613
2019 Visible minority 47 33 11 3 2 2 0 83 6 8622
2019 Non-visible minority 53 32 9 2 1 2 0 86 4 20134
2018 Visible minority 45 36 11 4 3 2 0 82 7 7701
2018 Non-visible minority 51 34 9 2 1 2 0 87 4 19537
2017 Visible minority 40 36 13 4 4 3 0 79 8 7829
2017 Non-visible minority 45 35 12 3 2 3 1 83 5 21012
2014 Visible minority 49 33 10 4 3 2 0 84 6 7842
2014 Non-visible minority 51 32 10 3 2 3 0 85 4 23840

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 55 33 7 2 2 0 0 88 4 9475
2020 Non-visible minority 60 30 6 3 2 0 0 90 5 20614
2019 Visible minority 53 32 9 3 3 0 0 85 6 8664
2019 Non-visible minority 53 33 8 4 2 0 0 85 7 20186
2018 Visible minority 48 35 9 4 3 0 0 84 7 7686
2018 Non-visible minority 50 35 8 4 3 0 0 85 7 19504
2017 Visible minority 46 36 10 4 4 0 0 82 8 7835
2017 Non-visible minority 46 37 8 5 3 0 0 83 9 21047
2014 Visible minority 50 34 9 4 3 0 0 85 6 7847
2014 Non-visible minority 49 35 8 5 3 0 0 84 8 23837

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 38 24 16 6 5 7 3 70 13 9489
2020 Non-visible minority 53 22 11 3 2 6 4 83 6 20656

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 42 31 14 5 3 4 1 77 8 9482
2020 Non-visible minority 50 31 11 2 1 4 1 85 3 20647

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 38 30 14 7 5 4 1 72 13 9461
2020 Non-visible minority 51 29 9 4 2 3 2 85 6 20593

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 2 9 25 15 34 14 0 13 58 440
2020 Non-visible minority 8 12 19 21 26 14 0 23 55 99

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 32 32 17 5 3 6 4 72 9 9475
2020 Non-visible minority 32 31 18 6 3 7 4 71 10 20642
2019 Visible minority 34 30 17 6 5 5 3 70 12 8650
2019 Non-visible minority 32 31 16 8 5 5 3 69 14 20181
2018 Visible minority 24 35 20 8 6 5 2 64 15 7715
2018 Non-visible minority 24 35 20 9 5 5 2 63 15 19580
2017 Visible minority 30 33 16 7 6 5 4 69 14 7845
2017 Non-visible minority 29 33 15 8 6 5 3 68 15 21044
2014 Visible minority 37 32 13 6 4 4 3 74 11 7850
2014 Non-visible minority 33 33 14 8 5 4 2 71 14 23846

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 38 34 13 6 4 3 2 76 10 9476
2020 Non-visible minority 41 36 11 6 3 2 1 79 9 20632
2019 Visible minority 36 36 15 7 4 3 1 74 11 8645
2019 Non-visible minority 37 37 12 7 3 2 1 76 11 20192
2018 Visible minority 34 38 14 7 4 2 1 74 11 7706
2018 Non-visible minority 37 39 12 7 3 2 1 77 10 19561
2017 Visible minority 38 36 12 6 4 3 1 78 10 7830
2017 Non-visible minority 40 37 11 6 3 2 1 79 10 20999
2014 Visible minority 43 36 10 4 3 2 1 82 7 7848
2014 Non-visible minority 45 37 8 5 2 2 1 84 8 23842

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 45 35 13 4 2 1 0 81 6 9453
2020 Non-visible minority 46 36 11 3 2 1 0 83 5 20606
2019 Visible minority 38 36 15 5 4 1 0 76 9 8654
2019 Non-visible minority 39 37 15 6 3 1 0 77 9 20136
2018 Visible minority 37 37 15 6 4 1 0 74 10 7674
2018 Non-visible minority 37 39 14 6 3 1 0 77 9 19512

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 29 26 18 10 7 8 2 61 19 9476
2020 Non-visible minority 29 28 16 11 7 7 2 63 20 20641
2019 Visible minority 26 26 19 11 10 7 2 57 23 8659
2019 Non-visible minority 24 27 17 12 10 7 2 56 25 20202
2018 Visible minority 22 28 20 12 11 6 1 54 25 7711
2018 Non-visible minority 22 28 18 14 11 6 1 54 26 19561
2017 Visible minority 21 26 18 12 11 9 2 53 27 7824
2017 Non-visible minority 21 27 16 14 11 8 2 53 28 21006
2014 Visible minority 21 26 18 13 12 8 2 52 27 7845
2014 Non-visible minority 20 27 17 15 12 7 1 51 30 23837

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 44 43 4 7 2 0 0 87 9 9504
2020 Non-visible minority 41 45 3 8 2 0 0 87 10 20692

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 43 38 9 7 2 0 1 81 9 9490
2020 Non-visible minority 44 38 7 8 2 0 0 83 10 20677
2019 Visible minority 48 35 7 7 4 0 0 83 10 8664
2019 Non-visible minority 46 36 6 9 4 0 0 81 12 20187
2017 Visible minority 42 36 8 9 5 0 0 78 14 7838
2017 Non-visible minority 41 36 6 11 6 0 0 77 17 21047
2014 Visible minority 46 35 7 8 4 0 0 81 12 7848
2014 Non-visible minority 44 35 6 9 5 0 0 79 15 23839

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 46 37 9 6 2 0 0 84 8 9436
2020 Non-visible minority 51 34 7 6 2 0 0 86 7 20537
2019 Visible minority 46 37 9 6 3 0 0 83 8 8627
2019 Non-visible minority 52 34 7 5 2 0 0 86 7 20100
2017 Visible minority 42 41 8 6 2 0 0 83 9 7822
2017 Non-visible minority 49 37 7 5 2 0 0 86 7 21003
2014 Visible minority 43 41 9 6 2 0 0 84 8 7839
2014 Non-visible minority 49 37 7 5 2 0 0 85 8 23832

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 81 15 2 1 1 0 0 97 2 9482
2020 Non-visible minority 81 13 2 1 1 0 1 96 2 20638
2017 Visible minority 74 20 3 1 1 0 1 95 2 7831
2017 Non-visible minority 73 19 3 2 1 1 1 94 3 21022
2014 Visible minority 76 19 2 1 1 0 1 96 2 7853
2014 Non-visible minority 75 18 3 2 1 1 1 94 3 23848

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 39 18 10 6 5 17 6 74 14 9492
2020 Non-visible minority 37 17 10 5 4 22 5 74 13 20691
2019 Visible minority 39 16 10 7 7 18 5 71 17 8677
2019 Non-visible minority 36 16 10 6 6 21 4 70 16 20232

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 8 92 9507
2020 Non-visible minority 8 92 20695
2019 Visible minority 11 89 8675
2019 Non-visible minority 11 89 20220
2018 Visible minority 12 88 7757
2018 Non-visible minority 12 88 19658

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 42 58 818
2020 Non-visible minority 47 53 1593
2019 Visible minority 46 54 943
2019 Non-visible minority 51 49 2227
2018 Visible minority 50 50 972
2018 Non-visible minority 50 50 2362

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 65 35 818
2020 Non-visible minority 60 40 1593
2019 Visible minority 62 38 943
2019 Non-visible minority 57 43 2227
2018 Visible minority 62 38 972
2018 Non-visible minority 61 39 2362

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 4 96 818
2020 Non-visible minority 7 93 1593
2019 Visible minority 5 95 943
2019 Non-visible minority 6 94 2227
2018 Visible minority 5 95 972
2018 Non-visible minority 6 94 2362

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 6 94 818
2020 Non-visible minority 4 96 1593
2019 Visible minority 5 95 943
2019 Non-visible minority 4 96 2227
2018 Visible minority 6 94 972
2018 Non-visible minority 4 96 2362

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 16 84 818
2020 Non-visible minority 8 92 1593
2019 Visible minority 11 89 943
2019 Non-visible minority 8 92 2227
2018 Visible minority 16 84 972
2018 Non-visible minority 8 92 2362

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 5 95 818
2020 Non-visible minority 4 96 1593
2019 Visible minority 6 94 943
2019 Non-visible minority 3 97 2227
2018 Visible minority 4 96 972
2018 Non-visible minority 2 98 2362

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 41 59 818
2020 Non-visible minority 33 67 1592
2019 Visible minority 37 63 936
2019 Non-visible minority 35 65 2220
2018 Visible minority 39 61 967
2018 Non-visible minority 36 64 2361

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 39 61 818
2020 Non-visible minority 36 64 1592
2019 Visible minority 38 62 936
2019 Non-visible minority 36 64 2220
2018 Visible minority 38 62 967
2018 Non-visible minority 37 63 2361

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 40 60 818
2020 Non-visible minority 41 59 1592
2019 Visible minority 42 58 936
2019 Non-visible minority 40 60 2220
2018 Visible minority 40 60 967
2018 Non-visible minority 41 59 2361

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 42 58 818
2020 Non-visible minority 41 59 1592
2019 Visible minority 42 58 936
2019 Non-visible minority 42 58 2220
2018 Visible minority 44 56 967
2018 Non-visible minority 40 60 2361

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 28 72 818
2020 Non-visible minority 27 73 1592
2019 Visible minority 27 73 936
2019 Non-visible minority 25 75 2220
2018 Visible minority 26 74 967
2018 Non-visible minority 28 72 2361

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 52 48 818
2020 Non-visible minority 51 49 1592
2019 Visible minority 52 48 936
2019 Non-visible minority 53 47 2220
2018 Visible minority 58 42 967
2018 Non-visible minority 53 47 2361

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 34 66 818
2020 Non-visible minority 35 65 1592
2019 Visible minority 27 73 936
2019 Non-visible minority 34 66 2220
2018 Visible minority 32 68 967
2018 Non-visible minority 35 65 2361

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 1 99 818
2020 Non-visible minority 1 99 1592
2019 Visible minority 1 99 936
2019 Non-visible minority 1 99 2220
2018 Visible minority 1 99 967
2018 Non-visible minority 1 99 2361

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 5 95 818
2020 Non-visible minority 6 94 1592
2019 Visible minority 9 91 936
2019 Non-visible minority 8 92 2220
2018 Visible minority 9 91 967
2018 Non-visible minority 8 92 2361

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 15 85 818
2020 Non-visible minority 8 92 1592
2019 Visible minority 12 88 936
2019 Non-visible minority 8 92 2220
2018 Visible minority 13 87 967
2018 Non-visible minority 9 91 2361

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 56 44 818
2020 Non-visible minority 47 53 1592
2019 Visible minority 53 47 936
2019 Non-visible minority 44 56 2220
2018 Visible minority 54 46 967
2018 Non-visible minority 45 55 2361

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 25 75 818
2020 Non-visible minority 19 81 1592
2019 Visible minority 24 76 936
2019 Non-visible minority 19 81 2220
2018 Visible minority 27 73 967
2018 Non-visible minority 20 80 2361

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 15 85 818
2020 Non-visible minority 14 86 1592
2019 Visible minority 16 84 936
2019 Non-visible minority 15 85 2220
2018 Visible minority 16 84 967
2018 Non-visible minority 14 86 2361

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 42 58 818
2020 Non-visible minority 49 51 1593
2019 Visible minority 40 60 931
2019 Non-visible minority 47 53 2216
2018 Visible minority 45 55 969
2018 Non-visible minority 47 53 2359

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 24 76 818
2020 Non-visible minority 25 75 1593
2019 Visible minority 23 77 931
2019 Non-visible minority 24 76 2216
2018 Visible minority 23 77 969
2018 Non-visible minority 26 74 2359

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 3 97 818
2020 Non-visible minority 5 95 1593
2019 Visible minority 4 96 931
2019 Non-visible minority 5 95 2216
2018 Visible minority 4 96 969
2018 Non-visible minority 5 95 2359

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 22 78 818
2020 Non-visible minority 23 77 1593
2019 Visible minority 21 79 931
2019 Non-visible minority 23 77 2216
2018 Visible minority 22 78 969
2018 Non-visible minority 23 77 2359

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 9 91 818
2020 Non-visible minority 8 92 1593
2019 Visible minority 9 91 931
2019 Non-visible minority 9 91 2216
2018 Visible minority 11 89 969
2018 Non-visible minority 9 91 2359

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 6 94 818
2020 Non-visible minority 7 93 1593
2019 Visible minority 5 95 931
2019 Non-visible minority 6 94 2216
2018 Visible minority 7 93 969
2018 Non-visible minority 7 93 2359

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 10 90 818
2020 Non-visible minority 11 89 1593
2019 Visible minority 16 84 931
2019 Non-visible minority 13 87 2216
2018 Visible minority 16 84 969
2018 Non-visible minority 12 88 2359

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 9 91 818
2020 Non-visible minority 9 91 1593
2019 Visible minority 8 92 931
2019 Non-visible minority 10 90 2216
2018 Visible minority 10 90 969
2018 Non-visible minority 9 91 2359

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 33 67 818
2020 Non-visible minority 26 74 1593
2019 Visible minority 34 66 931
2019 Non-visible minority 29 71 2216
2018 Visible minority 29 71 969
2018 Non-visible minority 28 72 2359

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 13 87 769
2020 Non-visible minority 13 87 1484
2019 Visible minority 13 87 878
2019 Non-visible minority 13 87 2073
2018 Visible minority 11 89 905
2018 Non-visible minority 11 89 2200

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 19 81 769
2020 Non-visible minority 18 82 1484
2019 Visible minority 23 77 878
2019 Non-visible minority 20 80 2073
2018 Visible minority 20 80 905
2018 Non-visible minority 19 81 2200

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 10 90 769
2020 Non-visible minority 9 91 1484
2019 Visible minority 13 87 878
2019 Non-visible minority 11 89 2073
2018 Visible minority 10 90 905
2018 Non-visible minority 10 90 2200

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 7 93 769
2020 Non-visible minority 6 94 1484
2019 Visible minority 7 93 878
2019 Non-visible minority 7 93 2073
2018 Visible minority 8 92 905
2018 Non-visible minority 7 93 2200

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 10 90 769
2020 Non-visible minority 10 90 1484
2019 Visible minority 9 91 878
2019 Non-visible minority 10 90 2073
2018 Visible minority 9 91 905
2018 Non-visible minority 9 91 2200

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 11 89 769
2020 Non-visible minority 8 92 1484
2019 Visible minority 7 93 878
2019 Non-visible minority 9 91 2073
2018 Visible minority 8 92 905
2018 Non-visible minority 9 91 2200

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 10 90 769
2020 Non-visible minority 9 91 1484
2019 Visible minority 11 89 878
2019 Non-visible minority 9 91 2073
2018 Visible minority 9 91 905
2018 Non-visible minority 11 89 2200

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 16 84 769
2020 Non-visible minority 9 91 1484
2019 Visible minority 16 84 878
2019 Non-visible minority 10 90 2073
2018 Visible minority 13 87 905
2018 Non-visible minority 9 91 2200

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 17 83 769
2020 Non-visible minority 13 87 1484
2019 Visible minority 15 85 878
2019 Non-visible minority 11 89 2073
2018 Visible minority 15 85 905
2018 Non-visible minority 12 88 2200

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 29 71 769
2020 Non-visible minority 27 73 1484
2019 Visible minority 30 70 878
2019 Non-visible minority 26 74 2073
2018 Visible minority 29 71 905
2018 Non-visible minority 25 75 2200

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 9 91 769
2020 Non-visible minority 9 91 1484
2019 Visible minority 10 90 878
2019 Non-visible minority 8 92 2073
2018 Visible minority 8 92 905
2018 Non-visible minority 8 92 2200

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 48 52 769
2020 Non-visible minority 43 57 1484
2019 Visible minority 48 52 878
2019 Non-visible minority 45 55 2073
2018 Visible minority 45 55 905
2018 Non-visible minority 45 55 2200

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 2 98 769
2020 Non-visible minority 1 99 1484
2019 Visible minority 2 98 878
2019 Non-visible minority 1 99 2073
2018 Visible minority 2 98 905
2018 Non-visible minority 1 99 2200

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 54 46 769
2020 Non-visible minority 52 48 1484
2019 Visible minority 53 47 878
2019 Non-visible minority 53 47 2073
2018 Visible minority 53 47 905
2018 Non-visible minority 56 44 2200

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 5 95 769
2020 Non-visible minority 3 97 1484
2019 Visible minority 4 96 878
2019 Non-visible minority 3 97 2073
2018 Visible minority 4 96 905
2018 Non-visible minority 3 97 2200

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 12 88 769
2020 Non-visible minority 15 85 1484
2019 Visible minority 11 89 878
2019 Non-visible minority 13 87 2073
2018 Visible minority 11 89 905
2018 Non-visible minority 12 88 2200

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 28 18 15 4 3 24 8 67 10 9497
2020 Non-visible minority 27 18 15 5 3 26 7 66 12 20651
2019 Visible minority 25 18 18 5 4 22 8 61 14 8683
2019 Non-visible minority 23 18 17 7 6 23 7 58 17 20225
2018 Visible minority 22 20 21 5 5 20 7 58 13 7720
2018 Non-visible minority 21 20 21 6 5 22 5 55 16 19601
2017 Visible minority 22 20 18 4 5 22 9 60 14 7848
2017 Non-visible minority 20 20 19 6 6 24 6 57 16 21049
2014 Visible minority 23 20 18 5 5 22 7 61 13 7847
2014 Non-visible minority 22 21 19 6 5 22 5 59 16 23847

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 44 29 13 3 3 7 1 80 6 9495
2020 Non-visible minority 46 30 11 4 2 6 1 81 6 20651
2019 Visible minority 41 29 14 4 4 8 1 76 9 8688
2019 Non-visible minority 43 30 13 5 3 5 1 77 9 20216
2018 Visible minority 36 31 16 5 4 7 1 73 9 7716
2018 Non-visible minority 36 32 16 5 4 6 1 73 10 19606
2017 Visible minority 35 31 15 4 4 9 2 74 9 7842
2017 Non-visible minority 35 33 15 5 4 7 1 74 10 21025
2014 Visible minority 37 31 15 4 3 9 1 76 8 7842
2014 Non-visible minority 36 33 15 5 4 6 1 75 10 23828

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 8 92 9487
2020 Non-visible minority 5 95 20676
2019 Visible minority 9 91 8667
2019 Non-visible minority 6 94 20218
2018 Visible minority 10 90 7738
2018 Non-visible minority 6 94 19646

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 33 67 743
2020 Non-visible minority 29 71 978
2019 Visible minority 34 66 763
2019 Non-visible minority 29 71 1202
2018 Visible minority 37 63 789
2018 Non-visible minority 29 71 1191

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 74 26 743
2020 Non-visible minority 78 22 978
2019 Visible minority 77 23 763
2019 Non-visible minority 78 22 1202
2018 Visible minority 75 25 789
2018 Non-visible minority 79 21 1191

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 3 97 743
2020 Non-visible minority 2 98 978
2019 Visible minority 3 97 763
2019 Non-visible minority 2 98 1202
2018 Visible minority 4 96 789
2018 Non-visible minority 2 98 1191

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 7 93 743
2020 Non-visible minority 5 95 978
2019 Visible minority 7 93 763
2019 Non-visible minority 5 95 1202
2018 Visible minority 7 93 789
2018 Non-visible minority 5 95 1191

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 16 84 743
2020 Non-visible minority 5 95 978
2019 Visible minority 14 86 763
2019 Non-visible minority 4 96 1202
2018 Visible minority 15 85 789
2018 Non-visible minority 5 95 1191

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 9 91 743
2020 Non-visible minority 11 89 978
2019 Visible minority 10 90 763
2019 Non-visible minority 9 91 1202
2018 Visible minority 8 92 789
2018 Non-visible minority 10 90 1191

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 58 42 743
2020 Non-visible minority 10 90 977
2019 Visible minority 55 45 746
2019 Non-visible minority 14 86 1186
2018 Visible minority 53 47 784
2018 Non-visible minority 13 87 1193

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 35 65 743
2020 Non-visible minority 10 90 977
2019 Visible minority 40 60 746
2019 Non-visible minority 11 89 1186
2018 Visible minority 40 60 784
2018 Non-visible minority 10 90 1193

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 40 60 743
2020 Non-visible minority 9 91 977
2019 Visible minority 35 65 746
2019 Non-visible minority 10 90 1186
2018 Visible minority 33 67 784
2018 Non-visible minority 10 90 1193

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 10 90 743
2020 Non-visible minority 2 98 977
2019 Visible minority 16 84 746
2019 Non-visible minority 2 98 1186
2018 Visible minority 14 86 784
2018 Non-visible minority 3 97 1193

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 19 81 743
2020 Non-visible minority 29 71 977
2019 Visible minority 25 75 746
2019 Non-visible minority 33 67 1186
2018 Visible minority 25 75 784
2018 Non-visible minority 29 71 1193

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 16 84 743
2020 Non-visible minority 27 73 977
2019 Visible minority 22 78 746
2019 Non-visible minority 28 72 1186
2018 Visible minority 20 80 784
2018 Non-visible minority 28 72 1193

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 2 98 743
2020 Non-visible minority 5 95 977
2019 Visible minority 2 98 746
2019 Non-visible minority 5 95 1186
2018 Visible minority 2 98 784
2018 Non-visible minority 4 96 1193

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 1 99 743
2020 Non-visible minority 2 98 977
2019 Visible minority 1 99 746
2019 Non-visible minority 3 97 1186
2018 Visible minority 2 98 784
2018 Non-visible minority 2 98 1193

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 5 95 743
2020 Non-visible minority 7 93 977
2019 Visible minority 5 95 746
2019 Non-visible minority 6 94 1186
2018 Visible minority 7 93 784
2018 Non-visible minority 5 95 1193

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 12 88 743
2020 Non-visible minority 18 82 977
2019 Visible minority 9 91 746
2019 Non-visible minority 12 88 1186
2018 Visible minority 9 91 784
2018 Non-visible minority 12 88 1193

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 1 99 784
2018 Non-visible minority 2 98 1193

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 8 92 743
2020 Non-visible minority 25 75 977
2019 Visible minority 8 92 746
2019 Non-visible minority 24 76 1186
2018 Visible minority 10 90 784
2018 Non-visible minority 24 76 1193

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 13 87 743
2020 Non-visible minority 19 81 977
2019 Visible minority 12 88 746
2019 Non-visible minority 18 82 1186
2018 Visible minority 15 85 784
2018 Non-visible minority 19 81 1193

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 23 77 743
2020 Non-visible minority 33 67 978
2019 Visible minority 21 79 739
2019 Non-visible minority 29 71 1177
2018 Visible minority 25 75 789
2018 Non-visible minority 28 72 1192

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 13 87 743
2020 Non-visible minority 15 85 978
2019 Visible minority 9 91 739
2019 Non-visible minority 13 87 1177
2018 Visible minority 11 89 789
2018 Non-visible minority 15 85 1192

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 2 98 743
2020 Non-visible minority 4 96 978
2019 Visible minority 1 99 739
2019 Non-visible minority 3 97 1177
2018 Visible minority 3 97 789
2018 Non-visible minority 3 97 1192

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 16 84 743
2020 Non-visible minority 24 76 978
2019 Visible minority 17 83 739
2019 Non-visible minority 22 78 1177
2018 Visible minority 16 84 789
2018 Non-visible minority 20 80 1192

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 5 95 743
2020 Non-visible minority 5 95 978
2019 Visible minority 5 95 739
2019 Non-visible minority 5 95 1177
2018 Visible minority 5 95 789
2018 Non-visible minority 3 97 1192

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 6 94 743
2020 Non-visible minority 7 93 978
2019 Visible minority 5 95 739
2019 Non-visible minority 6 94 1177
2018 Visible minority 5 95 789
2018 Non-visible minority 7 93 1192

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 10 90 743
2020 Non-visible minority 6 94 978
2019 Visible minority 9 91 739
2019 Non-visible minority 8 92 1177
2018 Visible minority 11 89 789
2018 Non-visible minority 8 92 1192

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 5 95 743
2020 Non-visible minority 8 92 978
2019 Visible minority 6 94 739
2019 Non-visible minority 7 93 1177
2018 Visible minority 7 93 789
2018 Non-visible minority 7 93 1192

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 54 46 743
2020 Non-visible minority 44 56 978
2019 Visible minority 56 44 739
2019 Non-visible minority 48 52 1177
2018 Visible minority 50 50 789
2018 Non-visible minority 50 50 1192

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 6 94 699
2020 Non-visible minority 7 93 907
2019 Visible minority 6 94 668
2019 Non-visible minority 8 92 1045
2018 Visible minority 5 95 747
2018 Non-visible minority 6 94 1106

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 13 87 699
2020 Non-visible minority 12 88 907
2019 Visible minority 15 85 668
2019 Non-visible minority 13 87 1045
2018 Visible minority 15 85 747
2018 Non-visible minority 11 89 1106

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 3 97 699
2020 Non-visible minority 4 96 907
2019 Visible minority 4 96 668
2019 Non-visible minority 4 96 1045
2018 Visible minority 3 97 747
2018 Non-visible minority 4 96 1106

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 3 97 699
2020 Non-visible minority 2 98 907
2019 Visible minority 2 98 668
2019 Non-visible minority 2 98 1045
2018 Visible minority 2 98 747
2018 Non-visible minority 2 98 1106

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 3 97 699
2020 Non-visible minority 3 97 907
2019 Visible minority 3 97 668
2019 Non-visible minority 3 97 1045
2018 Visible minority 3 97 747
2018 Non-visible minority 3 97 1106

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 6 94 699
2020 Non-visible minority 4 96 907
2019 Visible minority 4 96 668
2019 Non-visible minority 3 97 1045
2018 Visible minority 4 96 747
2018 Non-visible minority 4 96 1106

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 8 92 699
2020 Non-visible minority 8 92 907
2019 Visible minority 9 91 668
2019 Non-visible minority 6 94 1045
2018 Visible minority 7 93 747
2018 Non-visible minority 5 95 1106

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 14 86 699
2020 Non-visible minority 10 90 907
2019 Visible minority 12 88 668
2019 Non-visible minority 7 93 1045
2018 Visible minority 11 89 747
2018 Non-visible minority 8 92 1106

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 14 86 699
2020 Non-visible minority 11 89 907
2019 Visible minority 11 89 668
2019 Non-visible minority 7 93 1045
2018 Visible minority 12 88 747
2018 Non-visible minority 9 91 1106

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 28 72 699
2020 Non-visible minority 25 75 907
2019 Visible minority 25 75 668
2019 Non-visible minority 23 77 1045
2018 Visible minority 24 76 747
2018 Non-visible minority 21 79 1106

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 7 93 699
2020 Non-visible minority 9 91 907
2019 Visible minority 7 93 668
2019 Non-visible minority 9 91 1045
2018 Visible minority 9 91 747
2018 Non-visible minority 8 92 1106

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 45 55 699
2020 Non-visible minority 43 57 907
2019 Visible minority 46 54 668
2019 Non-visible minority 42 58 1045
2018 Visible minority 44 56 747
2018 Non-visible minority 40 60 1106

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 2 98 699
2020 Non-visible minority 2 98 907
2019 Visible minority 2 98 668
2019 Non-visible minority 1 99 1045
2018 Visible minority 2 98 747
2018 Non-visible minority 1 99 1106

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 58 42 699
2020 Non-visible minority 61 39 907
2019 Visible minority 60 40 668
2019 Non-visible minority 62 38 1045
2018 Visible minority 62 38 747
2018 Non-visible minority 64 36 1106

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 4 96 699
2020 Non-visible minority 4 96 907
2019 Visible minority 2 98 668
2019 Non-visible minority 3 97 1045
2018 Visible minority 3 97 747
2018 Non-visible minority 3 97 1106

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 10 90 699
2020 Non-visible minority 14 86 907
2019 Visible minority 9 91 668
2019 Non-visible minority 12 88 1045
2018 Visible minority 9 91 747
2018 Non-visible minority 16 84 1106

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 28 19 16 3 3 24 7 68 9 9479
2020 Non-visible minority 28 18 16 3 2 28 6 70 7 20647
2019 Visible minority 26 18 19 4 4 22 7 62 11 8679
2019 Non-visible minority 26 17 18 4 3 26 6 63 10 20186
2018 Visible minority 23 21 21 4 4 21 5 60 11 7731
2018 Non-visible minority 23 20 22 3 3 25 4 60 8 19612
2017 Visible minority 23 21 18 4 4 24 7 63 10 7843
2017 Non-visible minority 22 19 20 3 3 28 6 62 9 21044
2014 Visible minority 23 21 19 3 3 25 7 64 9 7846
2014 Non-visible minority 23 19 20 3 2 28 5 63 8 23844

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 44 29 13 3 3 7 1 79 7 9491
2020 Non-visible minority 48 30 11 3 2 6 1 83 5 20660
2019 Visible minority 41 28 15 4 3 8 1 76 7 8676
2019 Non-visible minority 46 28 13 3 3 7 1 80 6 20185
2018 Visible minority 35 31 17 4 4 8 1 73 9 7731
2018 Non-visible minority 38 32 16 3 3 7 1 76 6 19625
2017 Visible minority 35 32 15 3 3 10 1 75 8 7831
2017 Non-visible minority 38 32 15 3 3 8 1 78 6 20995
2014 Visible minority 36 31 15 3 3 10 1 76 6 7846
2014 Non-visible minority 39 32 14 3 2 9 1 78 6 23825

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 12 88 9394
2020 Non-visible minority 8 92 20617

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 14 86 9418
2020 Non-visible minority 14 86 20630
2019 Visible minority 16 84 8677
2019 Non-visible minority 16 84 20227
2017 Visible minority 16 84 7846
2017 Non-visible minority 17 83 21023
2014 Visible minority 16 84 7834
2014 Non-visible minority 15 85 23804

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 40 60 1313
2020 Non-visible minority 63 37 2893

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 79 21 1312
2020 Non-visible minority 84 16 2895
2019 Visible minority 79 21 1406
2019 Non-visible minority 84 16 3328
2017 Visible minority 79 21 1269
2017 Non-visible minority 81 19 3572
2014 Visible minority 79 21 1221
2014 Non-visible minority 82 18 3621

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 36 8 6 3 1 0 84 8 1035
2020 Non-visible minority 51 32 6 7 2 0 0 84 10 2416
2019 Visible minority 45 36 7 7 3 0 1 82 11 1094
2019 Non-visible minority 46 32 6 10 5 0 0 78 16 2788
2017 Visible minority 41 39 7 7 5 1 1 81 12 993
2017 Non-visible minority 46 36 5 8 5 1 0 82 13 2896
2014 Visible minority 47 36 7 6 3 1 0 84 9 960
2014 Non-visible minority 53 31 5 7 4 0 0 85 11 2978

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 29 10 4 2 3 5 83 6 9480
2020 Non-visible minority 56 28 7 4 1 2 2 87 5 20679
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 41 33 13 5 3 4 0 78 8 9468
2020 Non-visible minority 41 33 12 7 3 3 0 77 10 20606

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 48 38 8 4 1 0 0 87 6 9500
2020 Non-visible minority 43 40 9 6 1 0 0 84 7 20707

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 36 9 5 1 1 0 84 7 9469
2020 Non-visible minority 43 38 10 6 2 1 0 82 8 20595

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 45 37 12 3 1 1 1 83 4 9427
2020 Non-visible minority 39 38 16 4 1 1 1 78 6 20556

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 52 34 9 2 1 1 1 87 3 9456
2020 Non-visible minority 51 34 10 3 1 1 1 86 4 20612

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 65 20 4 1 0 6 4 94 1 9472
2020 Non-visible minority 68 15 5 1 0 8 3 93 1 20648

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 56 31 7 2 1 2 1 90 3 9450
2020 Non-visible minority 59 30 6 3 1 2 0 90 4 20601

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 49 29 11 5 3 2 1 80 9 9449
2020 Non-visible minority 54 28 7 6 3 1 0 83 9 20610

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 59 28 8 2 1 1 1 88 4 9468
2020 Non-visible minority 61 27 7 3 1 1 0 89 4 20624

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 98 2 893
2020 Non-visible minority 98 2 3490

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 22 43 15 15 5 0 0 65 20 878
2020 Non-visible minority 23 41 15 15 5 0 0 64 20 3402

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 46 38 10 3 1 2 0 85 5 9491
2020 Non-visible minority 47 38 9 4 1 1 0 86 5 20664
2019 Visible minority 35 40 15 6 3 2 0 76 9 8673
2019 Non-visible minority 35 41 13 6 3 2 0 78 9 20178
2018 Visible minority 34 41 14 6 3 2 0 76 9 7732
2018 Non-visible minority 33 42 14 6 3 2 0 77 9 19590
2017 Visible minority 27 42 15 6 4 4 0 73 11 7824
2017 Non-visible minority 27 43 15 7 4 3 0 73 12 21003

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 39 28 14 9 6 2 2 69 16 9470
2020 Non-visible minority 43 28 10 10 7 1 0 72 17 20628

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 47 27 14 3 2 5 2 80 6 9442
2020 Non-visible minority 53 26 11 3 2 3 1 83 6 20585

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 39 33 16 6 3 3 0 75 9 9489
2020 Non-visible minority 39 34 14 7 3 2 0 75 10 20655
2019 Visible minority 29 36 18 9 6 2 0 67 15 8678
2019 Non-visible minority 28 37 17 11 6 1 0 66 18 20210
2018 Visible minority 27 37 18 10 6 2 0 65 16 7726
2018 Non-visible minority 26 38 16 11 7 2 0 65 19 19611
2017 Visible minority 20 40 19 11 7 3 0 62 19 7844
2017 Non-visible minority 19 40 17 14 8 2 0 60 22 21021

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 24 45 14 12 4 1 1 70 16 892
2020 Non-visible minority 25 48 11 11 3 1 0 74 15 3487
2019 Visible minority 23 43 13 11 5 2 3 70 17 756
2019 Non-visible minority 22 48 12 12 4 1 1 71 16 3341

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 36 21 16 11 13 0 2 59 25 9501
2020 Non-visible minority 43 24 15 8 8 0 2 68 16 20701

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 40 27 16 8 6 1 2 69 14 9479
2020 Non-visible minority 42 29 17 7 4 0 1 72 12 20648
2019 Visible minority 33 30 18 8 9 1 1 64 18 8670
2019 Non-visible minority 32 31 19 9 9 0 1 63 18 20221
2018 Visible minority 29 29 21 10 9 1 2 59 19 7728
2018 Non-visible minority 27 29 21 11 11 0 1 57 22 19616
2017 Visible minority 28 28 19 11 10 1 3 58 22 7833
2017 Non-visible minority 27 28 19 12 12 0 2 56 25 21027

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 27 30 23 12 7 1 1 57 19 9486
2020 Non-visible minority 25 29 25 12 7 0 1 55 20 20681
2019 Visible minority 26 31 23 11 7 0 2 58 19 8657
2019 Non-visible minority 23 31 25 13 7 0 1 55 21 20222
2018 Visible minority 20 28 27 14 9 0 1 49 23 7722
2018 Non-visible minority 19 28 29 15 9 0 1 47 24 19599
2017 Visible minority 22 29 25 13 8 1 3 52 22 7824
2017 Non-visible minority 20 29 27 15 8 0 1 49 23 21024

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 37 27 17 8 6 1 4 68 15 9474
2020 Non-visible minority 37 29 18 9 5 1 2 68 14 20624
2019 Visible minority 36 28 17 9 6 1 4 67 15 8634
2019 Non-visible minority 34 31 19 9 5 0 2 66 14 20145
2018 Visible minority 27 27 22 12 8 1 4 56 21 7696
2018 Non-visible minority 27 29 23 12 7 0 2 57 19 19523
2017 Visible minority 27 27 19 11 8 1 6 58 21 7814
2017 Non-visible minority 27 30 21 12 7 1 3 58 20 21003

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 38 23 16 9 6 3 4 66 17 9447
2020 Non-visible minority 39 25 17 9 6 2 2 67 15 20592
2019 Visible minority 34 25 16 10 8 2 4 64 18 8606
2019 Non-visible minority 34 26 19 11 8 1 2 62 19 20139
2018 Visible minority 28 24 20 11 9 2 4 56 22 7682
2018 Non-visible minority 28 25 21 14 9 1 2 54 24 19541
2017 Visible minority 28 24 18 12 9 3 7 58 22 7827
2017 Non-visible minority 28 24 20 14 10 2 3 54 24 21023

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 58 18 9 4 2 1 8 83 7 9454
2020 Non-visible minority 63 17 8 3 2 1 6 85 6 20583
2019 Visible minority 63 16 6 2 2 1 10 89 4 8635
2019 Non-visible minority 66 16 6 2 1 0 7 89 4 20142
2018 Visible minority 56 18 9 3 2 1 12 85 5 7692
2018 Non-visible minority 60 18 8 3 2 0 9 86 5 19540
2017 Visible minority 51 17 8 3 2 1 19 85 5 7809
2017 Non-visible minority 56 17 8 3 2 1 14 86 5 20988

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 34 28 20 9 7 0 1 63 17 9480
2020 Non-visible minority 37 28 19 9 6 0 1 66 15 20644
2019 Visible minority 40 29 16 7 6 0 1 70 13 8664
2019 Non-visible minority 39 30 17 7 6 0 1 70 13 20195
2018 Visible minority 35 27 19 9 7 1 2 63 17 7708
2018 Non-visible minority 36 28 20 8 6 0 1 65 15 19589
2017 Visible minority 32 29 20 9 7 0 2 63 17 7796
2017 Non-visible minority 33 31 21 9 5 0 1 65 15 20960

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 30 24 20 10 10 0 5 57 22 9462
2020 Non-visible minority 37 24 17 9 7 0 5 65 17 20610

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 36 31 18 7 4 2 3 70 11 9452
2020 Non-visible minority 39 33 17 6 3 1 1 74 9 20573
2019 Visible minority 34 33 18 7 4 1 3 69 12 8654
2019 Non-visible minority 34 35 19 7 4 1 1 70 11 20188
2018 Visible minority 26 32 23 10 6 1 3 60 16 7687
2018 Non-visible minority 28 35 22 9 5 1 1 64 14 19560
2017 Visible minority 26 30 21 10 6 2 4 60 17 7785
2017 Non-visible minority 30 33 21 9 5 1 2 65 14 20943

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 30 32 20 10 5 1 2 64 15 9439
2020 Non-visible minority 28 33 22 10 5 1 1 62 16 20587
2019 Visible minority 30 32 20 9 6 1 2 64 15 8642
2019 Non-visible minority 27 33 21 11 6 0 1 62 17 20167
2018 Visible minority 23 30 24 13 7 1 3 55 20 7683
2018 Non-visible minority 22 32 25 13 7 0 1 55 20 19551
2017 Visible minority 23 29 22 13 7 1 4 55 22 7793
2017 Non-visible minority 23 31 23 14 7 1 1 55 21 20957

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 39 30 16 8 4 1 2 71 13 9448
2020 Non-visible minority 40 31 16 8 4 0 1 72 11 20584
2019 Visible minority 37 30 17 8 5 1 2 69 14 8625
2019 Non-visible minority 39 32 16 8 4 0 1 71 12 20171
2018 Visible minority 30 29 20 11 6 1 3 61 18 7681
2018 Non-visible minority 32 33 20 9 5 0 1 65 14 19545
2017 Visible minority 29 29 19 11 6 1 4 61 18 7789
2017 Non-visible minority 33 32 19 10 5 1 2 67 15 20957

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 43 26 15 7 6 1 2 72 13 9418
2020 Non-visible minority 52 25 12 6 4 1 1 78 10 20534
2019 Visible minority 40 27 15 8 7 1 2 68 16 8632
2019 Non-visible minority 46 27 14 7 5 0 1 74 12 20156

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 30 31 21 10 6 0 1 62 17 9466
2020 Non-visible minority 29 31 22 11 6 0 0 61 17 20614

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 25 31 22 12 8 1 1 56 21 9452
2020 Non-visible minority 26 31 22 12 8 0 0 57 20 20602
2019 Visible minority 30 32 20 10 6 1 2 63 17 8606
2019 Non-visible minority 30 32 21 11 6 0 1 62 17 20100
2018 Visible minority 24 29 24 13 8 1 2 55 21 7660
2018 Non-visible minority 25 31 24 13 7 0 1 56 20 19518
2017 Visible minority 24 31 22 12 7 1 3 57 20 7780
2017 Non-visible minority 25 31 22 13 7 0 1 57 20 20913

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 48 28 14 5 3 0 2 77 8 9406
2020 Non-visible minority 55 26 11 4 2 0 1 83 6 20535
2019 Visible minority 54 25 11 4 3 1 3 81 8 8618
2019 Non-visible minority 58 23 10 4 3 0 1 82 8 20118
2018 Visible minority 49 24 13 5 4 1 5 77 10 7642
2018 Non-visible minority 55 22 11 5 4 0 2 79 9 19487
2017 Visible minority 50 24 12 5 3 0 4 78 9 7833
2017 Non-visible minority 54 23 12 5 3 0 2 79 8 21037

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 34 33 19 8 5 0 1 68 13 9437
2020 Non-visible minority 35 36 19 7 3 0 0 71 10 20543

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 19 8 3 2 1 7 86 5 9422
2020 Non-visible minority 71 16 6 2 1 0 4 91 3 20541
2019 Visible minority 66 14 5 2 2 1 9 89 5 8619
2019 Non-visible minority 75 11 4 2 2 1 5 91 4 20123
2018 Visible minority 60 17 8 3 3 1 8 85 7 7658
2018 Non-visible minority 71 14 6 2 2 0 5 89 4 19531

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 70 12 5 3 4 2 4 87 7 9424
2020 Non-visible minority 84 7 3 2 1 1 2 94 3 20562
2019 Visible minority 65 14 6 4 5 1 4 84 10 8648
2019 Non-visible minority 75 11 5 3 3 0 2 88 6 20156
2018 Visible minority 58 17 8 5 6 2 5 81 11 7666
2018 Non-visible minority 73 12 6 3 3 1 3 88 6 19531
2017 Visible minority 61 16 7 5 4 2 6 83 10 7826
2017 Non-visible minority 73 12 5 3 2 1 3 89 6 21032

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 72 16 5 2 1 1 3 91 4 9388
2020 Non-visible minority 75 16 5 2 1 0 2 93 2 20498
2019 Visible minority 62 21 7 3 2 1 3 87 5 8614
2019 Non-visible minority 61 25 8 3 2 0 1 87 5 20092
2018 Visible minority 57 25 9 4 3 1 3 84 6 7721
2018 Non-visible minority 56 27 10 3 2 0 1 85 5 19589
2017 Visible minority 57 24 9 3 2 1 4 85 6 7816
2017 Non-visible minority 58 27 8 3 2 0 2 87 4 21021

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 66 15 7 4 4 1 3 84 9 9434
2020 Non-visible minority 73 15 6 3 2 0 1 89 5 20532
2019 Visible minority 60 18 8 5 5 1 3 80 11 8593
2019 Non-visible minority 65 19 8 4 4 0 1 84 8 20073
2018 Visible minority 51 22 11 6 6 1 2 75 13 7689
2018 Non-visible minority 57 22 10 5 4 0 1 80 10 19519
2017 Visible minority 53 21 9 6 5 1 4 78 12 7813
2017 Non-visible minority 62 20 8 5 3 0 2 83 8 21028

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 60 8 3 2 1 1 25 92 3 9428
2020 Non-visible minority 62 9 3 1 1 0 24 93 2 20592
2019 Visible minority 60 9 4 2 1 1 24 92 3 8564
2019 Non-visible minority 58 10 4 1 1 0 25 92 3 20024
2018 Visible minority 52 11 5 2 1 1 28 89 4 7634
2018 Non-visible minority 52 10 5 2 1 0 30 89 4 19439
2017 Visible minority 52 11 4 2 1 1 29 90 4 7805
2017 Non-visible minority 54 10 4 1 1 0 29 91 3 21018

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 62 18 8 3 2 1 6 86 6 9486
2020 Non-visible minority 67 19 7 3 1 0 3 88 4 20677
2019 Visible minority 62 18 8 3 2 1 6 86 5 8597
2019 Non-visible minority 64 19 8 2 1 0 4 88 4 20071
2018 Visible minority 54 20 11 4 3 1 7 81 7 7675
2018 Non-visible minority 58 21 10 3 2 0 6 85 5 19498
2017 Visible minority 54 19 9 4 2 1 10 83 7 7769
2017 Non-visible minority 61 20 8 3 1 0 7 86 4 20916

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 18 10 6 9 1 3 74 16 9497
2020 Non-visible minority 67 15 7 4 4 0 2 84 9 20692
2019 Visible minority 51 16 9 6 12 1 4 71 20 8644
2019 Non-visible minority 63 14 8 5 7 0 2 79 13 20150
2018 Visible minority 47 18 10 8 12 1 4 68 21 7714
2018 Non-visible minority 61 16 8 5 7 0 3 79 13 19585
2017 Visible minority 43 18 10 9 14 1 5 66 24 7831
2017 Non-visible minority 56 17 9 6 7 0 4 77 13 21047

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 46 29 14 5 3 0 2 77 8 9490
2020 Non-visible minority 43 31 16 6 3 0 1 75 9 20680
2019 Visible minority 52 26 12 4 3 1 3 81 7 8626
2019 Non-visible minority 48 30 13 4 3 0 1 80 7 20104
2018 Visible minority 46 28 14 5 3 1 3 77 9 7702
2018 Non-visible minority 44 31 15 5 3 0 2 76 8 19548
2017 Visible minority 45 29 13 5 3 1 5 79 8 7817
2017 Non-visible minority 45 32 14 5 2 0 2 78 7 21013

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 25 38 23 8 5 0 0 64 12 9503
2020 Non-visible minority 32 40 19 6 3 0 0 72 8 20691

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 18 35 33 11 3 0 0 52 14 9499
2020 Non-visible minority 18 36 32 10 4 0 0 54 14 20670
2019 Visible minority 19 35 32 10 4 0 0 54 14 8695
2019 Non-visible minority 18 35 33 11 4 0 0 53 14 20253
2018 Visible minority 15 31 37 12 5 0 0 47 17 7751
2018 Non-visible minority 14 33 35 12 4 0 0 48 17 19654
2017 Visible minority 13 29 38 12 6 1 1 43 18 7849
2017 Non-visible minority 12 32 38 13 5 0 0 44 18 21058

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 9 17 42 23 8 0 0 32 26 9443
2020 Non-visible minority 10 18 40 22 10 0 0 32 28 20597
2019 Visible minority 9 16 42 24 9 0 1 33 25 8598
2019 Non-visible minority 10 19 38 23 10 0 0 33 29 20077
2018 Visible minority 9 17 43 23 8 0 0 31 26 7609
2018 Non-visible minority 10 19 39 22 10 0 0 32 29 19447
2017 Visible minority 8 17 43 22 8 1 1 31 25 7795
2017 Non-visible minority 9 20 40 21 10 0 0 31 28 20983
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 11 52 33 3 82 18 9521
2020 Non-visible minority 15 62 22 2 80 20 20721

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Visible minority 60 40 1076
2020 Non-visible minority 58 42 3175

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 53 16 7 2 2 7 14 87 5 9490
2020 Non-visible minority 55 18 9 4 2 2 10 83 7 20686
2019 Visible minority 56 17 8 3 3 3 10 84 7 8602
2019 Non-visible minority 54 18 11 5 5 1 7 78 10 20065
2018 Visible minority 55 16 8 4 4 3 10 82 8 7714
2018 Non-visible minority 54 16 10 6 5 1 7 77 12 19623

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 17 26 20 16 13 2 6 47 31 1079
2020 Non-visible minority 13 23 19 19 18 1 7 40 40 3181

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Visible minority 13 26 20 17 18 2 4 41 38 1079
2020 Non-visible minority 10 21 17 23 23 2 5 33 49 3178
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