2020 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 36 11 5 3 0 0 81 8 4657
2020 Health care practitioners 37 44 8 6 6 0 0 81 11 37
2020 Federal regulators 49 31 6 8 4 1 0 81 13 213
2020 Compliance, inspection and enforcement 38 41 12 7 3 0 0 79 10 9267
2020 Communications or public affairs 43 38 10 6 3 0 0 82 9 396
2020 Access to information and privacy 43 38 10 5 2 1 1 83 7 400
2020 Security 50 38 8 3 2 0 0 88 5 262
2020 Science and technology 40 37 12 7 4 0 0 78 11 197
2020 Library services 63 27 7 3 0 0 0 90 3 27
2020 Legal services 45 36 13 3 1 0 0 82 5 136
2020 Administration and operations 48 36 9 5 3 0 0 84 7 2397
2020 Human resources 50 34 8 5 3 0 0 84 8 1165
2020 Financial management 46 38 10 4 1 0 0 84 5 614
2020 Procurement 51 39 9 1 0 0 0 90 1 80
2020 Real property 47 39 10 4 0 0 0 86 4 154
2020 Materiel management 48 35 9 4 3 0 0 83 8 86
2020 Information management 43 37 11 5 3 0 0 80 8 285
2020 Information technology 43 41 9 5 2 0 0 84 7 2417
2020 Internal audit 41 44 8 6 1 0 0 85 7 341
2020 Evaluation 41 41 13 3 2 0 0 82 5 150
2020 Data sciences 40 48 8 1 2 0 0 88 4 200
2020 Policy 45 38 9 5 3 0 0 82 9 418
2020 Project management 47 36 10 6 2 0 0 83 8 694
2020 Other services to the public 43 39 10 5 2 0 0 83 7 2482
2020 None of the above 42 37 11 6 4 0 0 79 10 3161
2019 Client contact centre 35 39 15 7 4 0 0 74 11 3759
2019 Health care practitioners 41 25 18 16 0 0 0 66 16 31
2019 Federal regulators 43 34 13 5 4 0 0 77 9 223
2019 Compliance, inspection and enforcement 35 42 12 7 4 0 0 77 11 8740
2019 Communications or public affairs 41 36 13 7 3 0 0 77 11 367
2019 Access to information and privacy 42 39 12 5 1 0 1 81 6 370
2019 Security 52 33 8 4 3 0 0 85 7 228
2019 Science and technology 38 39 14 5 5 0 0 76 10 181
2019 Library services 41 39 12 0 8 0 0 80 8 33
2019 Legal services 50 34 10 3 3 1 0 84 6 139
2019 Administration and operations 43 37 10 6 3 0 0 81 9 2480
2019 Human resources 47 37 8 6 3 0 0 84 9 1036
2019 Financial management 39 42 12 4 2 0 0 81 6 684
2019 Procurement 41 42 7 7 3 0 0 83 10 66
2019 Real property 38 41 14 4 4 0 0 79 8 160
2019 Materiel management 43 37 9 9 2 0 0 80 11 130
2019 Information management 38 36 12 5 8 0 0 75 13 319
2019 Information technology 40 40 10 6 3 0 0 80 10 2424
2019 Internal audit 36 43 12 6 2 0 0 79 8 383
2019 Evaluation 36 45 9 7 3 0 0 81 10 189
2019 Data sciences 40 43 10 5 2 0 0 83 7 234
2019 Policy 39 37 12 8 5 0 0 76 12 377
2019 Project management 40 39 11 8 3 0 0 79 11 601
2019 Other services to the public 40 39 12 6 4 0 0 79 9 2140
2019 None of the above 36 39 13 7 5 0 0 75 12 3415
2018 Client contact centre 29 44 15 8 5 0 0 73 12 3415
2018 Health care practitioners 45 38 10 7 0 0 0 83 7 40
2018 Federal regulators 35 44 15 4 2 0 0 79 6 243
2018 Compliance, inspection and enforcement 31 44 12 8 5 0 0 75 13 8711
2018 Communications or public affairs 35 43 13 6 4 0 0 77 10 350
2018 Access to information and privacy 36 40 14 6 4 0 0 76 10 322
2018 Security 42 43 7 6 2 0 0 85 7 225
2018 Science and technology 29 42 16 9 5 0 0 71 14 169
2018 Library services 46 41 0 7 7 0 0 86 14 28
2018 Legal services 42 42 8 5 3 0 0 83 9 114
2018 Administration and operations 41 39 10 6 3 0 0 80 9 2396
2018 Human resources 40 42 10 7 2 0 0 81 9 1007
2018 Financial management 37 40 12 6 4 0 0 77 11 687
2018 Procurement 40 44 12 1 3 0 0 84 4 75
2018 Real property 40 37 12 8 3 0 0 77 11 145
2018 Materiel management 34 43 15 5 3 0 0 77 8 140
2018 Information management 32 44 13 8 3 0 0 76 11 300
2018 Information technology 33 44 12 7 4 0 0 77 11 2439
2018 Internal audit 36 43 12 6 3 0 1 79 9 385
2018 Evaluation 36 43 13 6 3 0 0 78 9 193
2018 Data sciences 38 38 10 8 6 0 0 76 14 166
2018 Policy 37 38 12 7 5 0 0 75 12 346
2018 Project management 38 40 13 7 4 0 0 77 10 539
2018 Other services to the public 37 41 12 6 4 0 0 78 10 1777
2018 None of the above 34 41 13 7 5 0 0 74 12 3105
2017 Client contact centre 29 45 13 7 4 0 0 75 12 3286
2017 Health care practitioners 39 43 11 7 0 0 0 82 7 27
2017 Federal regulators 30 48 13 4 6 0 0 78 10 236
2017 Compliance, inspection and enforcement 28 46 12 9 5 0 0 74 13 8861
2017 Communications or public affairs 34 44 11 7 4 0 0 78 11 328
2017 Access to information and privacy 36 41 12 6 4 0 0 77 10 271
2017 Security 39 42 10 5 3 0 0 82 8 246
2017 Science and technology 25 48 14 7 6 0 0 73 13 257
2017 Library services 45 45 3 7 0 0 0 90 7 29
2017 Legal services 39 42 7 7 4 1 0 82 11 111
2017 Administration and operations 35 44 11 6 4 0 0 79 10 2455
2017 Human resources 38 43 9 6 3 0 0 81 9 965
2017 Financial management 32 45 12 8 3 0 0 77 11 669
2017 Procurement 32 48 14 4 1 0 0 80 6 70
2017 Real property 27 53 13 3 4 0 0 80 7 120
2017 Materiel management 33 42 17 5 3 0 0 75 8 117
2017 Information management 28 48 12 7 5 0 0 76 12 265
2017 Information technology 33 46 11 6 3 0 0 79 10 2578
2017 Internal audit 26 47 17 8 3 0 0 73 11 280
2017 Evaluation 30 46 14 9 2 0 0 76 11 143
2017 Data sciences 32 54 9 3 2 0 0 86 5 180
2017 Policy 32 47 9 9 3 0 0 79 12 342
2017 Project management 37 43 11 4 5 0 0 80 9 513
2017 Other services to the public 34 44 12 7 4 0 0 78 10 1818
2017 None of the above 31 45 13 7 5 0 0 76 12 4593
2014 Client contact centre 29 48 13 6 4 0 0 77 10 3678
2014 Health care practitioners 47 37 11 5 0 0 0 84 5 38
2014 Federal regulators 33 46 11 5 4 0 0 80 9 277
2014 Compliance, inspection and enforcement 28 47 12 8 5 0 0 75 13 9900
2014 Communications or public affairs 38 39 8 11 4 0 0 77 15 337
2014 Access to information and privacy 38 43 12 5 2 0 0 81 7 247
2014 Security 36 44 13 4 2 1 0 81 6 247
2014 Science and technology 34 39 10 8 9 0 0 73 16 249
2014 Library services 63 27 0 10 0 0 0 90 10 30
2014 Legal services 34 48 7 5 5 2 0 83 10 125
2014 Administration and operations 35 43 11 7 4 0 0 78 11 3079
2014 Human resources 36 43 9 8 3 0 0 80 11 1095
2014 Financial management 31 47 11 7 3 0 0 79 11 815
2014 Procurement 29 45 11 12 3 0 0 74 15 73
2014 Real property 34 45 9 10 1 0 0 80 11 160
2014 Materiel management 35 47 8 6 4 0 0 82 10 164
2014 Information management 31 47 10 7 4 0 0 79 11 321
2014 Information technology 33 45 11 7 4 0 0 78 11 2849
2014 Internal audit 21 52 12 10 4 0 0 74 14 338
2014 Evaluation 26 49 13 9 3 0 0 75 13 180
2014 Other services to the public 32 46 11 7 4 0 0 78 11 2583
2014 None of the above 30 45 13 7 4 0 0 75 11 4819

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 37 15 8 3 0 1 74 11 4641
2020 Health care practitioners 39 33 8 11 8 0 0 72 19 37
2020 Federal regulators 44 28 13 7 7 0 0 73 14 212
2020 Compliance, inspection and enforcement 32 39 14 9 5 0 0 72 14 9242
2020 Communications or public affairs 51 32 8 7 3 0 0 83 10 393
2020 Access to information and privacy 41 33 14 9 2 1 0 74 11 400
2020 Security 48 36 9 5 2 0 0 84 7 261
2020 Science and technology 31 37 15 6 10 0 0 68 17 196
2020 Library services 58 28 7 3 3 0 0 86 7 27
2020 Legal services 36 39 15 6 4 0 0 75 10 136
2020 Administration and operations 46 33 11 7 4 0 0 79 10 2392
2020 Human resources 47 34 9 8 3 0 0 80 11 1159
2020 Financial management 44 36 11 5 3 0 0 80 8 611
2020 Procurement 40 47 9 4 1 0 0 86 5 81
2020 Real property 44 34 14 5 3 0 1 79 8 154
2020 Materiel management 36 32 12 13 7 0 0 68 20 86
2020 Information management 40 37 10 7 4 0 0 78 12 286
2020 Information technology 46 38 9 5 2 0 0 83 8 2411
2020 Internal audit 36 38 15 8 3 1 0 75 10 338
2020 Evaluation 38 36 17 8 1 0 0 74 9 149
2020 Data sciences 43 40 12 5 0 0 0 83 5 199
2020 Policy 43 34 12 7 5 0 0 76 12 418
2020 Project management 46 34 9 7 4 0 0 80 11 693
2020 Other services to the public 38 37 13 7 4 0 0 76 11 2478
2020 None of the above 34 36 15 9 5 0 0 70 14 3160
2019 Client contact centre 27 37 18 11 7 0 0 65 18 3752
2019 Health care practitioners 26 50 12 3 9 0 0 75 12 32
2019 Federal regulators 35 32 13 13 7 0 0 67 20 225
2019 Compliance, inspection and enforcement 26 39 16 11 8 0 0 65 18 8722
2019 Communications or public affairs 43 35 10 8 4 0 0 78 12 366
2019 Access to information and privacy 39 34 14 8 3 0 1 74 12 368
2019 Security 50 32 9 6 3 0 0 81 9 226
2019 Science and technology 31 39 15 10 5 0 0 70 15 180
2019 Library services 44 26 12 10 8 0 0 70 18 32
2019 Legal services 40 33 13 7 6 0 0 73 14 138
2019 Administration and operations 40 35 11 8 5 0 0 75 13 2476
2019 Human resources 45 33 10 7 5 0 0 78 12 1034
2019 Financial management 36 38 13 9 4 0 0 74 13 686
2019 Procurement 46 34 11 5 5 0 0 79 10 65
2019 Real property 39 36 13 7 5 0 0 75 12 160
2019 Materiel management 36 36 15 8 4 0 0 73 12 130
2019 Information management 32 39 14 9 6 0 0 72 14 317
2019 Information technology 39 38 12 6 4 0 0 77 11 2418
2019 Internal audit 30 41 19 6 4 0 0 71 10 383
2019 Evaluation 32 35 17 12 5 0 0 67 16 189
2019 Data sciences 38 42 11 5 3 0 0 80 9 233
2019 Policy 34 39 13 8 6 0 0 74 14 374
2019 Project management 39 34 13 9 5 0 0 73 14 600
2019 Other services to the public 32 36 15 10 6 0 0 69 16 2141
2019 None of the above 30 35 16 11 7 0 0 65 18 3405
2018 Client contact centre 24 40 17 13 7 0 0 64 19 3420
2018 Health care practitioners 27 40 15 12 5 0 0 67 17 41
2018 Federal regulators 26 46 11 11 5 0 0 73 16 245
2018 Compliance, inspection and enforcement 24 38 16 13 9 0 0 62 22 8740
2018 Communications or public affairs 31 43 11 11 4 0 0 74 15 350
2018 Access to information and privacy 31 38 14 10 7 0 0 69 17 326
2018 Security 41 41 11 5 2 0 0 83 7 219
2018 Science and technology 26 40 16 10 8 0 0 66 18 169
2018 Library services 47 15 16 7 15 0 0 62 22 27
2018 Legal services 30 42 8 8 12 0 0 72 21 115
2018 Administration and operations 37 36 13 9 6 0 0 73 15 2403
2018 Human resources 38 38 11 9 5 0 0 76 13 1009
2018 Financial management 33 38 12 11 6 0 0 71 17 691
2018 Procurement 33 48 7 8 4 0 0 81 12 75
2018 Real property 31 43 10 8 8 0 0 74 17 143
2018 Materiel management 35 40 12 9 6 0 0 74 14 140
2018 Information management 29 41 14 10 5 0 0 71 15 302
2018 Information technology 34 40 13 8 4 0 0 74 13 2442
2018 Internal audit 29 38 19 8 6 0 1 68 14 384
2018 Evaluation 31 35 15 12 7 0 0 66 19 189
2018 Data sciences 30 40 15 10 5 1 0 70 15 163
2018 Policy 34 36 12 12 6 0 0 71 18 346
2018 Project management 38 37 9 9 6 0 0 76 15 537
2018 Other services to the public 29 38 15 11 6 0 0 67 18 1784
2018 None of the above 27 37 17 11 7 0 0 64 18 3115
2017 Client contact centre 23 40 17 11 8 0 0 64 19 3283
2017 Health care practitioners 30 37 12 14 7 0 0 67 21 27
2017 Federal regulators 26 42 11 13 9 0 0 68 21 236
2017 Compliance, inspection and enforcement 21 37 17 14 11 0 0 58 25 8855
2017 Communications or public affairs 35 38 12 10 5 0 0 73 15 328
2017 Access to information and privacy 33 41 12 8 6 0 0 74 14 271
2017 Security 34 39 14 9 3 0 0 74 13 246
2017 Science and technology 22 39 16 15 9 0 0 60 24 257
2017 Library services 41 14 24 14 7 0 0 55 21 29
2017 Legal services 31 36 11 14 7 1 0 68 21 110
2017 Administration and operations 34 37 13 11 6 0 0 71 16 2449
2017 Human resources 37 37 11 9 5 0 0 74 15 966
2017 Financial management 29 42 13 9 7 0 0 71 15 667
2017 Procurement 40 43 9 7 1 0 0 83 8 70
2017 Real property 31 40 13 10 6 0 0 71 16 120
2017 Materiel management 34 37 15 9 3 1 0 72 13 117
2017 Information management 27 44 11 9 8 0 0 71 18 265
2017 Information technology 32 42 13 7 6 0 0 74 12 2573
2017 Internal audit 20 42 23 9 6 0 0 63 14 280
2017 Evaluation 30 41 15 8 6 0 0 71 13 143
2017 Data sciences 30 45 14 8 3 0 0 75 12 179
2017 Policy 36 34 12 10 7 0 0 71 17 342
2017 Project management 35 36 13 9 6 0 0 72 16 512
2017 Other services to the public 28 37 15 12 8 0 0 65 19 1814
2017 None of the above 25 38 17 12 8 0 0 63 20 4585

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 58 29 9 2 2 0 1 88 3 4616
2020 Health care practitioners 63 26 6 3 3 0 0 89 6 36
2020 Federal regulators 58 30 6 3 2 0 0 88 6 210
2020 Compliance, inspection and enforcement 54 33 9 3 1 0 0 87 4 9187
2020 Communications or public affairs 61 28 7 3 1 0 0 89 4 394
2020 Access to information and privacy 59 25 11 2 1 0 1 85 3 398
2020 Security 64 28 6 2 0 0 0 92 2 260
2020 Science and technology 48 36 9 5 2 0 0 84 8 196
2020 Library services 66 27 3 3 0 0 0 93 3 27
2020 Legal services 54 35 8 2 1 0 0 89 3 135
2020 Administration and operations 62 27 8 2 1 0 0 89 3 2375
2020 Human resources 59 31 6 3 1 0 0 90 4 1155
2020 Financial management 60 30 6 3 1 0 0 90 4 606
2020 Procurement 60 32 7 0 0 0 0 93 0 81
2020 Real property 63 30 6 1 0 0 1 93 1 152
2020 Materiel management 58 28 10 0 3 0 0 86 3 84
2020 Information management 58 27 10 3 3 0 0 84 5 283
2020 Information technology 59 30 7 2 1 0 0 89 3 2394
2020 Internal audit 49 39 9 1 1 0 0 89 2 338
2020 Evaluation 53 32 12 1 1 0 0 85 3 149
2020 Data sciences 51 35 10 2 1 0 1 87 3 196
2020 Policy 55 31 9 3 2 0 0 86 5 413
2020 Project management 60 29 9 2 1 0 0 88 3 686
2020 Other services to the public 60 29 8 2 1 0 0 89 2 2467
2020 None of the above 56 30 9 2 2 0 0 86 4 3140
2019 Client contact centre 49 33 12 4 2 0 0 83 6 3743
2019 Health care practitioners 44 36 14 3 3 0 0 80 6 32
2019 Federal regulators 55 32 7 2 3 0 0 87 6 223
2019 Compliance, inspection and enforcement 50 35 11 3 2 0 0 85 5 8661
2019 Communications or public affairs 53 30 13 2 2 0 0 83 4 362
2019 Access to information and privacy 58 28 10 2 1 0 0 87 4 363
2019 Security 62 28 8 0 2 0 0 90 2 226
2019 Science and technology 47 37 12 2 2 0 0 84 4 178
2019 Library services 55 28 11 0 5 0 0 83 5 31
2019 Legal services 64 25 7 1 1 1 0 90 3 134
2019 Administration and operations 58 31 8 2 1 0 0 89 3 2465
2019 Human resources 58 31 7 3 1 0 0 89 4 1031
2019 Financial management 51 36 10 2 1 0 0 87 3 683
2019 Procurement 60 27 7 2 3 0 0 87 5 66
2019 Real property 52 39 6 2 1 0 0 91 3 157
2019 Materiel management 57 31 8 2 2 0 0 88 3 129
2019 Information management 46 35 13 4 2 0 0 81 6 315
2019 Information technology 54 33 10 2 1 0 0 86 4 2410
2019 Internal audit 49 37 10 4 1 0 0 86 5 379
2019 Evaluation 56 27 12 3 1 0 0 83 4 185
2019 Data sciences 51 37 10 1 1 0 0 88 2 230
2019 Policy 52 32 11 3 2 0 0 84 5 372
2019 Project management 55 30 10 3 2 0 0 85 5 595
2019 Other services to the public 56 31 9 3 1 0 0 87 4 2133
2019 None of the above 52 31 11 3 2 0 0 84 6 3394
2018 Client contact centre 46 36 11 4 2 0 0 83 6 3394
2018 Health care practitioners 60 27 8 5 0 0 0 87 5 41
2018 Federal regulators 47 39 9 3 2 0 0 86 5 245
2018 Compliance, inspection and enforcement 48 37 10 3 2 0 0 85 5 8697
2018 Communications or public affairs 51 35 10 2 2 0 0 86 4 348
2018 Access to information and privacy 56 29 9 3 2 0 0 86 5 323
2018 Security 60 31 7 2 0 0 0 91 2 220
2018 Science and technology 46 34 14 2 4 0 1 80 6 169
2018 Library services 53 32 4 3 7 0 0 86 10 28
2018 Legal services 51 35 13 0 1 0 0 86 1 115
2018 Administration and operations 56 32 8 3 1 0 0 88 4 2390
2018 Human resources 55 35 7 2 1 0 0 89 3 1007
2018 Financial management 52 34 9 3 2 0 0 86 5 687
2018 Procurement 56 28 13 1 1 0 0 84 3 75
2018 Real property 50 39 8 2 1 0 0 89 3 143
2018 Materiel management 51 32 13 2 1 0 0 83 4 139
2018 Information management 51 35 10 2 2 1 0 86 4 301
2018 Information technology 50 35 10 3 1 0 0 86 4 2424
2018 Internal audit 49 37 11 2 2 0 0 86 3 382
2018 Evaluation 56 33 9 3 1 0 0 88 3 192
2018 Data sciences 48 32 11 6 2 1 0 81 8 162
2018 Policy 51 34 9 3 2 0 0 86 5 344
2018 Project management 53 35 8 3 2 0 0 87 5 533
2018 Other services to the public 55 31 10 3 1 0 0 86 4 1769
2018 None of the above 52 33 10 3 2 0 0 85 5 3102
2017 Client contact centre 49 37 10 3 2 0 0 85 5 3283
2017 Health care practitioners 54 31 4 12 0 0 0 85 12 27
2017 Federal regulators 48 39 7 5 1 0 0 87 6 236
2017 Compliance, inspection and enforcement 49 36 10 3 1 0 0 86 5 8847
2017 Communications or public affairs 51 37 6 4 1 0 0 88 5 326
2017 Access to information and privacy 54 34 7 3 2 0 0 88 5 270
2017 Security 61 27 8 4 1 0 0 87 5 245
2017 Science and technology 45 36 13 5 2 0 0 81 7 256
2017 Library services 69 20 7 3 0 0 0 90 3 29
2017 Legal services 50 36 7 2 5 0 0 86 7 109
2017 Administration and operations 56 33 7 3 1 0 0 89 4 2444
2017 Human resources 57 33 7 2 1 0 0 90 4 967
2017 Financial management 53 36 7 2 2 0 0 89 4 667
2017 Procurement 56 37 7 0 0 0 0 93 0 70
2017 Real property 58 32 7 3 1 0 0 89 4 120
2017 Materiel management 56 29 11 2 1 0 0 85 3 117
2017 Information management 48 36 11 4 2 0 0 84 6 265
2017 Information technology 51 35 9 3 1 0 0 87 4 2569
2017 Internal audit 45 40 10 4 0 0 0 86 4 279
2017 Evaluation 51 35 11 1 1 0 0 86 3 143
2017 Data sciences 53 35 9 3 1 0 0 88 3 179
2017 Policy 51 36 9 2 1 0 0 88 3 341
2017 Project management 56 33 8 2 1 0 0 89 3 514
2017 Other services to the public 54 34 8 3 1 0 0 88 4 1810
2017 None of the above 51 33 10 3 2 0 0 85 5 4585
2014 Client contact centre 60 30 7 2 1 0 0 90 3 3680
2014 Health care practitioners 79 16 3 3 0 0 0 95 3 38
2014 Federal regulators 59 32 4 3 2 0 0 92 5 277
2014 Compliance, inspection and enforcement 58 30 8 2 1 0 0 88 4 9895
2014 Communications or public affairs 63 27 6 3 2 0 0 89 4 336
2014 Access to information and privacy 65 29 4 0 0 0 0 95 1 246
2014 Security 66 27 4 2 0 1 0 93 2 247
2014 Science and technology 61 25 8 4 2 0 0 86 6 249
2014 Library services 72 21 6 0 0 0 0 94 0 30
2014 Legal services 62 33 3 2 1 0 0 94 2 125
2014 Administration and operations 65 26 7 2 1 0 0 91 3 3079
2014 Human resources 65 26 6 2 1 0 0 91 3 1094
2014 Financial management 63 28 6 1 1 0 0 91 2 814
2014 Procurement 57 35 7 1 0 0 0 92 1 72
2014 Real property 66 26 7 1 0 0 0 92 1 160
2014 Materiel management 64 26 6 2 1 0 0 90 4 163
2014 Information management 63 27 7 1 2 0 1 91 3 321
2014 Information technology 63 26 8 2 1 0 0 89 3 2845
2014 Internal audit 53 33 10 2 2 0 0 86 4 338
2014 Evaluation 50 33 12 4 1 0 0 83 5 180
2014 Other services to the public 63 26 8 2 1 0 0 89 3 2581
2014 None of the above 62 27 7 2 1 0 0 89 3 4817

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 34 9 5 2 0 0 84 7 4656
2020 Health care practitioners 48 36 8 0 8 0 0 83 8 37
2020 Federal regulators 51 33 7 6 2 0 0 85 8 213
2020 Compliance, inspection and enforcement 45 39 10 5 2 0 0 84 7 9257
2020 Communications or public affairs 52 34 8 5 1 0 0 86 6 396
2020 Access to information and privacy 51 34 11 2 2 0 0 85 4 399
2020 Security 56 37 4 3 0 0 0 92 4 262
2020 Science and technology 43 41 7 7 2 0 0 83 9 197
2020 Library services 60 34 3 3 0 0 0 93 3 27
2020 Legal services 49 39 10 2 1 0 0 88 2 136
2020 Administration and operations 54 33 8 3 2 0 0 87 5 2398
2020 Human resources 55 31 8 4 2 0 0 87 6 1166
2020 Financial management 52 35 9 4 1 0 0 87 4 613
2020 Procurement 52 37 10 1 0 0 0 89 1 80
2020 Real property 54 35 8 3 0 1 0 90 3 153
2020 Materiel management 52 31 13 2 1 0 0 83 3 86
2020 Information management 51 34 9 3 3 0 0 85 7 286
2020 Information technology 53 35 8 3 1 0 0 88 5 2422
2020 Internal audit 45 42 7 4 2 0 0 88 5 342
2020 Evaluation 50 35 10 3 2 0 0 85 5 148
2020 Data sciences 51 38 5 3 1 1 0 90 5 200
2020 Policy 50 34 9 5 3 0 0 83 8 419
2020 Project management 52 34 9 4 2 0 0 86 6 695
2020 Other services to the public 52 36 8 3 1 0 0 87 5 2476
2020 None of the above 48 35 10 4 3 0 0 84 6 3157
2019 Client contact centre 39 39 14 5 3 0 0 78 9 3764
2019 Health care practitioners 38 41 9 6 6 0 0 78 12 32
2019 Federal regulators 48 34 10 4 3 0 0 83 7 223
2019 Compliance, inspection and enforcement 40 41 12 5 2 0 0 81 8 8715
2019 Communications or public affairs 48 34 11 5 2 0 0 82 7 367
2019 Access to information and privacy 49 38 8 4 1 0 0 87 5 370
2019 Security 57 31 7 3 2 0 0 88 5 227
2019 Science and technology 43 42 10 4 1 0 0 85 4 181
2019 Library services 46 37 9 3 5 0 0 83 8 33
2019 Legal services 48 37 10 3 2 0 0 85 5 137
2019 Administration and operations 51 34 8 4 2 0 0 86 6 2475
2019 Human resources 52 34 6 5 2 0 0 87 7 1033
2019 Financial management 44 42 10 3 1 0 0 86 4 687
2019 Procurement 59 26 7 2 4 0 0 86 7 66
2019 Real property 53 35 8 3 1 0 0 88 4 161
2019 Materiel management 50 35 12 3 1 0 0 85 3 131
2019 Information management 42 35 11 7 4 0 0 78 11 318
2019 Information technology 47 37 10 4 2 0 0 84 6 2428
2019 Internal audit 39 46 10 3 2 0 0 85 5 385
2019 Evaluation 43 39 12 4 2 1 0 82 6 190
2019 Data sciences 45 43 7 3 2 0 0 88 5 234
2019 Policy 41 42 10 5 3 0 0 82 8 375
2019 Project management 46 36 10 6 3 0 0 81 8 601
2019 Other services to the public 48 35 10 4 3 0 0 83 7 2140
2019 None of the above 44 37 11 5 3 0 0 81 8 3416
2018 Client contact centre 36 41 13 7 3 0 0 77 10 3425
2018 Health care practitioners 53 35 6 3 0 0 3 91 3 41
2018 Federal regulators 40 43 10 4 3 0 0 83 7 246
2018 Compliance, inspection and enforcement 36 43 12 6 3 0 0 79 9 8756
2018 Communications or public affairs 42 42 9 5 2 0 0 84 7 350
2018 Access to information and privacy 45 35 13 4 3 0 0 80 7 326
2018 Security 51 37 6 4 2 0 0 88 5 221
2018 Science and technology 37 41 16 5 1 0 0 78 6 170
2018 Library services 53 34 3 7 4 0 0 86 11 28
2018 Legal services 44 43 8 3 2 0 0 87 5 115
2018 Administration and operations 48 35 10 4 2 0 0 83 7 2400
2018 Human resources 45 40 8 5 2 0 0 85 6 1011
2018 Financial management 42 41 10 3 3 0 0 83 7 692
2018 Procurement 46 44 5 3 1 0 0 91 4 75
2018 Real property 48 37 6 8 1 0 0 85 9 143
2018 Materiel management 49 34 15 1 1 0 0 83 3 139
2018 Information management 37 42 12 6 2 0 0 80 8 302
2018 Information technology 41 41 10 5 2 0 0 82 7 2446
2018 Internal audit 40 43 10 4 2 0 0 83 7 382
2018 Evaluation 46 38 8 6 2 0 0 84 8 189
2018 Data sciences 37 43 11 6 4 0 0 79 10 163
2018 Policy 39 40 11 7 3 0 0 79 10 345
2018 Project management 44 36 10 7 3 0 0 80 10 539
2018 Other services to the public 44 37 11 5 2 0 0 81 8 1786
2018 None of the above 42 38 11 5 3 0 0 80 9 3122
2017 Client contact centre 36 42 12 5 5 0 0 77 10 3277
2017 Health care practitioners 46 31 11 8 0 4 0 80 8 27
2017 Federal regulators 40 41 12 3 5 0 0 80 7 234
2017 Compliance, inspection and enforcement 34 43 13 7 3 0 0 77 10 8831
2017 Communications or public affairs 44 36 11 6 3 0 0 80 9 324
2017 Access to information and privacy 48 34 11 4 2 0 0 82 7 271
2017 Security 48 36 8 4 3 1 0 84 7 245
2017 Science and technology 33 42 15 7 4 0 0 75 10 256
2017 Library services 52 38 3 7 0 0 0 90 7 29
2017 Legal services 39 44 10 4 3 0 0 83 7 108
2017 Administration and operations 44 39 10 4 3 0 0 83 7 2439
2017 Human resources 46 39 8 4 3 0 0 85 7 965
2017 Financial management 42 41 10 4 3 0 0 83 7 662
2017 Procurement 47 47 6 0 0 0 0 94 0 70
2017 Real property 45 41 10 1 2 0 0 87 3 120
2017 Materiel management 51 30 13 4 2 0 0 81 6 116
2017 Information management 38 39 14 6 2 0 0 78 8 265
2017 Information technology 42 41 9 5 3 0 0 83 7 2564
2017 Internal audit 33 47 11 7 2 1 0 80 9 278
2017 Evaluation 43 40 9 9 0 0 0 82 9 143
2017 Data sciences 42 46 10 2 1 0 0 88 3 177
2017 Policy 43 39 9 6 3 0 0 82 9 342
2017 Project management 41 39 12 4 3 0 0 80 7 515
2017 Other services to the public 42 39 10 6 3 0 0 81 9 1808
2017 None of the above 40 40 11 5 4 0 0 80 9 4572
2014 Client contact centre 38 42 11 5 3 0 0 80 8 3676
2014 Health care practitioners 74 16 8 3 0 0 0 90 3 38
2014 Federal regulators 42 39 9 6 3 0 0 82 8 277
2014 Compliance, inspection and enforcement 37 42 12 6 3 0 0 79 9 9899
2014 Communications or public affairs 47 36 8 7 3 0 0 82 9 337
2014 Access to information and privacy 48 40 8 3 1 0 0 88 4 246
2014 Security 50 37 8 2 2 1 0 88 4 246
2014 Science and technology 44 33 10 9 4 1 0 77 13 249
2014 Library services 53 33 10 4 0 0 0 86 4 30
2014 Legal services 45 42 7 2 3 0 0 87 6 125
2014 Administration and operations 47 36 10 5 3 0 0 83 7 3077
2014 Human resources 46 37 11 4 2 0 0 83 6 1093
2014 Financial management 42 42 10 5 1 0 0 84 6 815
2014 Procurement 42 40 10 6 3 0 0 82 8 73
2014 Real property 47 41 8 3 0 1 0 89 3 159
2014 Materiel management 49 36 9 4 3 0 0 85 7 164
2014 Information management 43 40 9 5 2 0 0 84 7 319
2014 Information technology 44 39 9 5 3 0 0 83 8 2848
2014 Internal audit 34 48 9 7 2 0 0 82 9 338
2014 Evaluation 37 41 12 7 2 1 0 79 8 180
2014 Other services to the public 44 38 10 5 3 0 0 82 8 2580
2014 None of the above 41 40 11 5 3 0 0 81 8 4816

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 30 8 3 2 1 0 87 5 4636
2020 Health care practitioners 45 41 8 3 3 0 0 86 6 37
2020 Federal regulators 55 26 11 4 3 1 0 82 7 210
2020 Compliance, inspection and enforcement 46 35 12 4 3 0 0 81 7 9245
2020 Communications or public affairs 57 32 7 3 1 0 0 89 4 395
2020 Access to information and privacy 54 29 11 3 2 0 1 84 4 397
2020 Security 64 25 7 2 2 0 0 89 3 259
2020 Science and technology 42 38 10 4 5 1 0 80 9 197
2020 Library services 63 25 8 3 0 0 0 88 3 27
2020 Legal services 49 31 13 4 3 1 0 80 7 136
2020 Administration and operations 58 28 9 3 2 0 0 86 5 2381
2020 Human resources 61 28 7 3 1 0 0 89 4 1156
2020 Financial management 61 27 7 3 2 1 0 89 5 612
2020 Procurement 54 38 5 1 1 0 0 93 2 81
2020 Real property 58 30 7 2 2 0 1 89 4 154
2020 Materiel management 39 37 16 7 1 0 0 76 8 84
2020 Information management 53 28 11 4 2 1 0 82 7 284
2020 Information technology 59 28 8 2 2 0 0 88 4 2406
2020 Internal audit 54 34 9 2 1 1 0 88 3 341
2020 Evaluation 53 35 6 5 1 0 0 87 7 147
2020 Data sciences 59 29 5 6 0 0 0 88 6 199
2020 Policy 52 30 11 3 3 1 0 83 6 415
2020 Project management 58 29 7 5 1 0 0 87 6 692
2020 Other services to the public 56 29 9 4 2 0 0 86 5 2468
2020 None of the above 49 32 11 4 3 1 0 81 7 3139
2019 Client contact centre 44 32 13 6 4 0 0 77 10 3752
2019 Health care practitioners 47 37 6 6 3 0 0 85 9 32
2019 Federal regulators 45 31 14 7 2 1 0 77 9 224
2019 Compliance, inspection and enforcement 39 35 14 7 5 0 0 74 12 8723
2019 Communications or public affairs 47 32 11 8 2 0 0 79 9 367
2019 Access to information and privacy 55 28 11 4 2 1 0 83 6 369
2019 Security 58 30 6 3 2 1 0 89 5 225
2019 Science and technology 44 34 14 4 4 1 0 78 8 180
2019 Library services 55 30 9 3 3 0 0 85 6 32
2019 Legal services 41 35 13 2 8 0 0 76 11 138
2019 Administration and operations 50 30 12 5 3 0 0 80 8 2475
2019 Human resources 55 30 9 3 3 0 0 85 6 1029
2019 Financial management 50 32 9 7 2 0 0 82 8 687
2019 Procurement 60 28 8 3 0 0 0 89 3 66
2019 Real property 47 33 11 6 3 0 0 80 10 159
2019 Materiel management 47 37 9 3 4 1 0 84 7 131
2019 Information management 47 28 13 6 6 0 0 75 12 316
2019 Information technology 51 31 10 4 3 0 0 82 7 2420
2019 Internal audit 50 32 11 4 2 1 0 83 6 381
2019 Evaluation 47 33 13 5 3 0 0 80 8 189
2019 Data sciences 50 30 15 3 1 1 0 81 5 231
2019 Policy 44 31 14 7 3 1 0 75 10 376
2019 Project management 47 32 12 5 3 0 0 80 8 599
2019 Other services to the public 47 31 12 6 4 0 0 78 10 2143
2019 None of the above 44 30 14 7 4 0 0 75 11 3406
2018 Client contact centre 40 35 14 6 4 0 0 75 11 3407
2018 Health care practitioners 53 37 8 3 0 0 0 90 3 38
2018 Federal regulators 40 34 14 7 4 0 0 75 11 247
2018 Compliance, inspection and enforcement 35 34 16 8 6 0 0 69 14 8727
2018 Communications or public affairs 41 38 14 4 3 0 0 79 7 349
2018 Access to information and privacy 49 28 15 5 3 0 0 77 8 322
2018 Security 55 31 8 4 1 0 0 86 5 227
2018 Science and technology 38 35 13 9 4 1 0 74 13 170
2018 Library services 46 32 7 7 7 0 0 78 14 28
2018 Legal services 37 38 15 3 7 0 0 76 10 114
2018 Administration and operations 47 31 13 5 3 1 0 79 9 2390
2018 Human resources 48 35 10 4 3 1 0 83 6 1009
2018 Financial management 48 33 9 6 4 0 0 81 10 690
2018 Procurement 54 31 8 4 1 1 0 86 5 74
2018 Real property 44 33 10 5 7 0 0 78 12 143
2018 Materiel management 44 36 13 4 4 0 0 80 7 141
2018 Information management 47 29 12 9 4 0 0 76 13 303
2018 Information technology 44 35 13 5 3 0 0 79 8 2429
2018 Internal audit 44 33 16 4 3 0 0 77 7 384
2018 Evaluation 45 31 13 6 5 0 1 77 10 189
2018 Data sciences 42 35 13 5 3 1 0 78 9 166
2018 Policy 44 31 14 7 3 0 0 76 11 350
2018 Project management 48 32 12 6 3 0 0 80 9 538
2018 Other services to the public 44 31 14 7 4 0 0 75 11 1778
2018 None of the above 41 31 16 6 5 0 0 73 12 3098
2017 Client contact centre 37 36 15 7 4 1 0 74 11 3279
2017 Health care practitioners 44 41 4 11 0 0 0 85 11 27
2017 Federal regulators 33 36 15 7 7 1 0 70 15 233
2017 Compliance, inspection and enforcement 30 34 18 10 7 1 0 64 17 8853
2017 Communications or public affairs 42 31 15 9 2 1 0 73 11 328
2017 Access to information and privacy 48 31 12 4 3 1 0 80 7 271
2017 Security 49 36 9 3 2 0 0 85 5 246
2017 Science and technology 34 32 17 11 6 0 0 66 17 256
2017 Library services 34 38 14 7 7 0 0 72 14 29
2017 Legal services 35 33 15 10 7 0 0 68 17 111
2017 Administration and operations 43 34 13 6 4 0 0 77 10 2448
2017 Human resources 45 34 11 7 3 0 0 79 10 963
2017 Financial management 45 33 12 6 4 0 0 78 10 670
2017 Procurement 53 36 9 0 1 1 0 90 1 70
2017 Real property 40 33 13 10 4 0 0 73 14 120
2017 Materiel management 40 38 13 2 7 0 0 78 8 118
2017 Information management 43 34 16 4 3 0 0 77 8 265
2017 Information technology 44 34 13 5 3 1 0 79 8 2569
2017 Internal audit 33 41 15 6 4 0 0 74 10 278
2017 Evaluation 46 25 18 6 5 1 0 71 11 143
2017 Data sciences 42 37 14 4 2 0 0 80 7 180
2017 Policy 41 32 15 6 6 1 0 73 12 341
2017 Project management 48 32 11 5 4 0 0 80 9 514
2017 Other services to the public 40 34 13 8 5 1 0 74 13 1818
2017 None of the above 37 34 16 7 5 1 0 71 13 4586
2014 Client contact centre 36 40 13 7 4 1 0 76 10 3678
2014 Health care practitioners 50 39 3 3 5 0 0 89 8 38
2014 Federal regulators 35 37 13 9 5 1 0 72 15 278
2014 Compliance, inspection and enforcement 29 36 16 11 7 0 0 66 19 9900
2014 Communications or public affairs 42 35 14 5 4 1 0 78 9 337
2014 Access to information and privacy 43 38 13 4 2 0 0 81 7 246
2014 Security 45 37 10 5 2 1 0 83 7 246
2014 Science and technology 36 38 12 6 6 0 0 75 13 249
2014 Library services 50 20 13 14 0 4 0 72 14 30
2014 Legal services 42 33 10 10 4 0 0 75 15 125
2014 Administration and operations 41 36 11 7 4 0 0 78 11 3080
2014 Human resources 40 35 15 6 4 0 0 75 10 1094
2014 Financial management 39 37 13 7 4 0 0 77 10 815
2014 Procurement 48 30 8 8 4 0 1 79 13 73
2014 Real property 38 38 14 6 4 0 0 76 10 160
2014 Materiel management 37 37 14 8 4 0 0 74 12 164
2014 Information management 40 34 13 9 3 1 0 75 13 322
2014 Information technology 40 35 13 7 4 1 0 76 12 2847
2014 Internal audit 30 36 18 8 5 1 0 68 14 339
2014 Evaluation 33 36 13 12 4 1 0 70 17 180
2014 Other services to the public 35 36 14 8 6 1 0 71 14 2583
2014 None of the above 32 36 16 9 6 1 0 69 15 4823

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 33 9 4 2 1 0 86 6 4615
2020 Health care practitioners 42 41 11 3 3 0 0 83 6 37
2020 Federal regulators 54 30 7 5 3 0 0 84 9 209
2020 Compliance, inspection and enforcement 42 37 11 6 3 0 0 80 9 9204
2020 Communications or public affairs 54 34 7 4 1 0 0 88 5 391
2020 Access to information and privacy 52 33 10 3 1 0 1 85 5 395
2020 Security 63 26 8 2 2 0 0 88 4 259
2020 Science and technology 41 40 9 5 4 0 0 81 10 195
2020 Library services 60 32 0 8 0 0 0 92 8 27
2020 Legal services 47 34 10 6 2 0 0 81 9 134
2020 Administration and operations 55 31 8 4 2 0 0 86 5 2384
2020 Human resources 59 29 7 3 2 0 0 88 5 1157
2020 Financial management 60 29 6 4 1 0 0 89 6 603
2020 Procurement 54 37 7 1 0 0 0 91 1 80
2020 Real property 55 35 6 3 1 0 1 90 4 153
2020 Materiel management 36 40 14 7 2 1 0 76 9 85
2020 Information management 51 31 11 4 2 1 0 82 7 281
2020 Information technology 56 30 9 3 2 0 0 86 5 2391
2020 Internal audit 51 38 7 2 1 1 0 90 4 339
2020 Evaluation 52 35 6 4 3 0 0 87 7 147
2020 Data sciences 55 32 6 2 2 1 0 89 5 197
2020 Policy 50 33 11 3 3 0 0 83 6 415
2020 Project management 56 30 9 4 1 0 0 86 5 689
2020 Other services to the public 52 32 9 4 2 0 0 85 6 2454
2020 None of the above 47 34 11 5 3 1 0 81 8 3123
2019 Client contact centre 40 35 14 7 4 0 0 75 11 3740
2019 Health care practitioners 38 56 0 3 3 0 0 94 6 32
2019 Federal regulators 42 32 13 9 4 1 0 74 13 223
2019 Compliance, inspection and enforcement 36 37 14 8 5 0 0 73 13 8672
2019 Communications or public affairs 48 31 12 7 2 0 0 79 9 364
2019 Access to information and privacy 52 32 10 4 2 1 0 84 6 364
2019 Security 57 29 8 4 2 0 0 86 6 225
2019 Science and technology 40 37 13 4 5 1 0 78 9 180
2019 Library services 46 34 17 0 3 0 0 79 3 33
2019 Legal services 41 36 11 6 6 0 0 77 12 137
2019 Administration and operations 47 32 12 6 3 0 0 80 9 2465
2019 Human resources 53 31 9 4 3 0 0 84 7 1025
2019 Financial management 46 35 9 7 2 0 0 82 9 675
2019 Procurement 62 25 6 6 1 0 0 86 7 66
2019 Real property 41 38 12 6 1 1 0 80 8 161
2019 Materiel management 41 35 15 5 4 0 0 77 8 131
2019 Information management 45 30 14 7 4 0 0 75 11 314
2019 Information technology 48 33 10 5 3 0 0 82 8 2414
2019 Internal audit 45 34 11 7 2 1 0 80 9 379
2019 Evaluation 43 34 15 5 3 1 0 77 8 187
2019 Data sciences 46 35 11 5 2 1 0 82 7 231
2019 Policy 41 34 14 7 4 0 0 75 11 372
2019 Project management 45 35 12 5 3 0 0 79 8 598
2019 Other services to the public 43 34 12 7 4 0 0 77 11 2125
2019 None of the above 41 32 14 8 4 0 0 74 12 3393
2018 Client contact centre 37 37 14 8 4 0 0 74 12 3394
2018 Health care practitioners 50 43 5 3 0 0 0 92 3 39
2018 Federal regulators 36 37 19 4 4 0 0 73 8 247
2018 Compliance, inspection and enforcement 32 37 16 9 6 0 0 69 15 8685
2018 Communications or public affairs 39 38 13 6 4 0 0 77 10 349
2018 Access to information and privacy 47 31 13 7 3 0 0 78 10 319
2018 Security 53 31 8 6 0 0 0 85 7 227
2018 Science and technology 33 39 14 9 4 1 0 72 14 170
2018 Library services 50 25 7 11 7 0 0 75 18 28
2018 Legal services 30 46 10 8 6 0 0 76 14 113
2018 Administration and operations 45 34 12 6 3 0 0 79 9 2386
2018 Human resources 46 37 10 5 2 0 0 83 7 1004
2018 Financial management 45 36 9 7 4 0 0 80 10 682
2018 Procurement 54 33 8 5 0 0 0 86 5 74
2018 Real property 43 35 10 6 5 0 0 78 11 143
2018 Materiel management 42 37 14 5 2 0 0 79 7 141
2018 Information management 43 34 11 7 4 0 0 77 12 301
2018 Information technology 42 37 13 6 3 0 0 78 8 2425
2018 Internal audit 40 36 14 7 3 0 0 76 9 384
2018 Evaluation 40 34 16 6 4 0 0 74 10 188
2018 Data sciences 38 36 14 9 3 1 0 74 12 164
2018 Policy 40 36 14 7 3 0 0 76 10 349
2018 Project management 44 34 11 7 3 0 0 79 10 533
2018 Other services to the public 42 32 13 8 4 0 0 74 12 1766
2018 None of the above 38 35 15 7 4 0 0 73 11 3080
2017 Client contact centre 33 39 15 8 5 0 0 72 13 3281
2017 Health care practitioners 44 34 11 11 0 0 0 78 11 27
2017 Federal regulators 29 41 13 10 6 1 0 71 16 232
2017 Compliance, inspection and enforcement 28 37 16 12 7 0 0 65 19 8852
2017 Communications or public affairs 40 34 14 9 1 1 0 75 11 327
2017 Access to information and privacy 45 34 11 5 4 1 0 80 9 270
2017 Security 47 36 9 6 2 0 0 83 8 246
2017 Science and technology 30 37 16 12 5 0 0 68 16 257
2017 Library services 34 34 14 11 7 0 0 69 18 29
2017 Legal services 29 39 13 13 6 0 0 68 19 110
2017 Administration and operations 41 36 12 7 4 0 0 78 10 2454
2017 Human resources 45 35 10 6 3 0 0 81 10 965
2017 Financial management 42 37 12 6 3 0 0 79 9 668
2017 Procurement 47 44 6 1 1 0 0 91 3 70
2017 Real property 37 40 11 8 4 0 0 77 12 120
2017 Materiel management 40 39 10 6 5 0 0 79 11 117
2017 Information management 42 34 14 6 4 0 0 76 9 265
2017 Information technology 41 38 12 6 3 0 0 80 8 2572
2017 Internal audit 28 45 17 6 4 0 0 73 10 279
2017 Evaluation 46 26 17 6 5 0 0 72 10 143
2017 Data sciences 36 42 14 6 2 0 0 78 8 179
2017 Policy 42 32 12 9 4 1 0 75 13 342
2017 Project management 45 37 8 6 4 0 0 82 10 515
2017 Other services to the public 38 36 13 9 4 0 0 74 13 1814
2017 None of the above 34 37 14 9 5 1 0 72 14 4586
2014 Client contact centre 33 42 14 7 4 0 0 75 11 3677
2014 Health care practitioners 50 42 5 0 3 0 0 92 3 38
2014 Federal regulators 32 39 17 8 4 0 0 72 12 278
2014 Compliance, inspection and enforcement 28 38 15 12 7 0 0 66 19 9901
2014 Communications or public affairs 41 37 11 6 4 1 0 79 10 337
2014 Access to information and privacy 43 38 11 5 2 0 0 82 7 247
2014 Security 44 35 13 5 2 1 0 80 7 247
2014 Science and technology 35 38 13 7 6 1 0 74 13 249
2014 Library services 57 20 20 4 0 0 0 76 4 30
2014 Legal services 40 35 11 9 5 0 0 75 14 125
2014 Administration and operations 40 37 11 7 4 0 0 78 11 3077
2014 Human resources 39 38 12 7 4 0 0 77 11 1093
2014 Financial management 39 39 12 6 3 0 0 78 10 816
2014 Procurement 50 30 6 10 3 0 1 82 13 73
2014 Real property 38 36 15 7 3 0 0 75 10 160
2014 Materiel management 34 38 14 10 4 0 0 72 13 164
2014 Information management 39 39 12 7 3 0 0 77 10 322
2014 Information technology 39 38 12 7 3 0 0 78 11 2848
2014 Internal audit 30 38 14 9 7 1 0 69 17 339
2014 Evaluation 34 37 14 13 3 0 0 71 15 180
2014 Other services to the public 34 38 13 9 5 0 0 72 14 2583
2014 None of the above 31 39 15 9 5 0 0 70 15 4816

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 25 18 9 5 5 1 66 15 4653
2020 Health care practitioners 56 22 11 6 6 0 0 78 11 37
2020 Federal regulators 44 26 14 7 6 3 0 73 13 212
2020 Compliance, inspection and enforcement 38 28 17 9 5 3 0 68 14 9259
2020 Communications or public affairs 45 25 14 8 4 4 0 73 12 396
2020 Access to information and privacy 41 25 20 4 4 4 2 70 9 398
2020 Security 55 23 14 3 1 3 0 81 5 262
2020 Science and technology 34 27 18 9 9 3 0 63 18 197
2020 Library services 57 22 14 0 0 7 0 85 0 27
2020 Legal services 38 29 16 11 4 1 0 68 16 136
2020 Administration and operations 48 23 15 7 4 3 0 73 11 2399
2020 Human resources 51 25 11 8 2 3 0 79 10 1159
2020 Financial management 50 28 14 4 3 2 0 79 7 611
2020 Procurement 44 35 11 4 0 6 0 84 4 80
2020 Real property 43 31 15 7 2 3 0 76 9 153
2020 Materiel management 39 20 23 9 6 2 1 61 15 85
2020 Information management 41 27 17 7 5 3 1 70 12 286
2020 Information technology 52 25 13 5 3 2 0 79 8 2416
2020 Internal audit 39 31 16 6 3 5 0 74 9 342
2020 Evaluation 41 22 18 9 4 5 0 67 15 148
2020 Data sciences 53 23 14 4 2 2 0 78 7 200
2020 Policy 46 24 13 10 4 3 0 72 15 418
2020 Project management 49 26 14 6 2 2 0 77 8 692
2020 Other services to the public 42 25 16 9 4 4 0 70 14 2479
2020 None of the above 41 25 17 8 5 4 0 69 14 3149
2019 Client contact centre 29 25 20 12 11 4 0 55 24 3768
2019 Health care practitioners 38 34 9 11 3 5 0 75 15 32
2019 Federal regulators 35 24 20 9 7 4 0 62 17 225
2019 Compliance, inspection and enforcement 33 26 19 11 7 3 0 62 19 8731
2019 Communications or public affairs 37 22 17 13 8 3 1 61 21 364
2019 Access to information and privacy 40 22 20 10 4 3 1 64 15 367
2019 Security 50 22 12 8 5 1 1 75 14 226
2019 Science and technology 32 31 16 12 4 4 1 65 17 180
2019 Library services 25 35 21 11 0 5 3 65 12 32
2019 Legal services 36 27 19 6 9 3 0 65 16 139
2019 Administration and operations 42 23 18 9 6 2 0 66 16 2479
2019 Human resources 45 24 15 8 5 3 0 71 14 1033
2019 Financial management 39 25 17 10 4 3 0 67 15 688
2019 Procurement 55 13 24 1 3 3 0 70 5 66
2019 Real property 32 26 25 9 6 3 0 60 15 161
2019 Materiel management 43 23 17 7 6 3 0 68 14 131
2019 Information management 38 22 19 10 7 4 0 63 17 320
2019 Information technology 44 27 15 7 4 3 0 73 12 2421
2019 Internal audit 37 28 20 8 4 3 0 67 13 383
2019 Evaluation 33 24 25 10 7 1 1 58 17 190
2019 Data sciences 36 28 18 9 4 5 0 67 14 234
2019 Policy 38 20 19 12 6 5 0 61 18 377
2019 Project management 37 24 20 9 6 3 0 63 16 599
2019 Other services to the public 34 25 19 11 7 3 1 62 18 2149
2019 None of the above 36 24 19 9 7 4 1 63 17 3414
2018 Client contact centre 28 26 20 12 10 4 0 57 23 3416
2018 Health care practitioners 47 33 13 2 3 3 0 82 5 39
2018 Federal regulators 34 29 19 10 5 3 0 65 16 248
2018 Compliance, inspection and enforcement 30 28 19 12 8 3 0 59 21 8741
2018 Communications or public affairs 30 27 20 11 7 5 0 60 19 350
2018 Access to information and privacy 39 21 19 12 5 3 1 63 18 324
2018 Security 48 26 15 6 3 1 1 76 9 226
2018 Science and technology 28 25 22 12 9 2 1 55 22 170
2018 Library services 32 36 19 3 6 3 0 71 10 28
2018 Legal services 33 22 23 11 9 1 1 56 20 115
2018 Administration and operations 39 26 17 9 6 2 0 67 15 2400
2018 Human resources 39 28 16 8 5 2 0 70 14 1013
2018 Financial management 41 23 17 7 7 3 1 67 15 694
2018 Procurement 55 25 11 7 0 3 0 82 7 73
2018 Real property 32 29 19 7 11 2 0 63 18 143
2018 Materiel management 41 27 19 9 4 0 0 68 13 141
2018 Information management 34 28 16 11 8 3 0 64 20 303
2018 Information technology 39 27 17 8 5 3 0 69 13 2437
2018 Internal audit 34 27 21 9 6 3 1 63 15 387
2018 Evaluation 37 22 22 9 5 6 0 62 15 190
2018 Data sciences 32 26 22 8 9 3 1 60 17 166
2018 Policy 36 26 17 12 7 2 0 63 19 351
2018 Project management 39 22 17 12 6 3 0 63 19 537
2018 Other services to the public 36 24 18 10 8 3 0 62 19 1779
2018 None of the above 33 26 20 10 7 4 0 62 17 3104
2017 Client contact centre 27 29 19 11 9 5 1 59 21 3283
2017 Health care practitioners 29 31 13 11 5 11 0 68 18 27
2017 Federal regulators 32 22 19 11 8 7 0 58 21 236
2017 Compliance, inspection and enforcement 27 27 19 13 9 5 0 57 23 8854
2017 Communications or public affairs 30 22 17 16 8 6 0 56 26 327
2017 Access to information and privacy 34 30 15 9 7 4 0 67 17 271
2017 Security 42 26 15 12 2 3 0 71 14 246
2017 Science and technology 24 28 19 16 8 6 0 55 26 257
2017 Library services 28 38 14 7 11 3 0 68 18 29
2017 Legal services 28 30 18 9 9 5 1 62 19 111
2017 Administration and operations 37 25 17 10 6 5 0 65 17 2452
2017 Human resources 39 27 17 7 6 4 0 69 14 964
2017 Financial management 39 26 19 8 6 2 0 66 15 669
2017 Procurement 47 27 14 7 1 4 0 77 9 70
2017 Real property 34 28 18 6 8 5 0 66 15 120
2017 Materiel management 37 26 23 8 5 2 0 64 13 117
2017 Information management 30 29 22 7 6 6 0 63 14 264
2017 Information technology 39 28 17 8 4 3 0 70 13 2571
2017 Internal audit 26 27 24 9 6 6 1 57 17 278
2017 Evaluation 37 22 21 7 9 4 0 61 17 143
2017 Data sciences 26 30 25 10 6 2 1 58 16 180
2017 Policy 35 22 20 11 7 6 0 60 19 341
2017 Project management 40 26 15 9 5 4 0 69 15 514
2017 Other services to the public 33 27 17 11 7 5 0 63 19 1814
2017 None of the above 31 27 19 10 7 5 0 62 18 4582
2014 Client contact centre 27 30 19 11 9 4 0 59 21 3677
2014 Health care practitioners 50 26 16 2 3 3 0 79 5 38
2014 Federal regulators 33 29 18 8 7 4 0 66 15 278
2014 Compliance, inspection and enforcement 28 27 19 12 8 4 0 59 21 9897
2014 Communications or public affairs 32 26 19 10 7 5 0 61 18 337
2014 Access to information and privacy 34 30 20 9 3 4 0 66 13 247
2014 Security 42 24 19 8 4 2 0 68 12 247
2014 Science and technology 28 26 19 12 7 7 0 59 21 248
2014 Library services 37 30 13 10 0 10 0 74 12 30
2014 Legal services 42 28 11 10 7 2 1 71 17 125
2014 Administration and operations 38 26 17 9 6 4 0 67 16 3079
2014 Human resources 37 25 17 11 6 4 0 64 18 1095
2014 Financial management 37 29 14 10 5 4 0 69 16 816
2014 Procurement 42 19 16 15 3 3 1 64 19 73
2014 Real property 32 31 14 12 6 5 0 66 19 160
2014 Materiel management 32 30 15 15 6 1 1 63 22 164
2014 Information management 34 27 21 9 5 3 0 63 15 322
2014 Information technology 40 28 16 7 5 4 0 71 13 2846
2014 Internal audit 29 28 20 11 8 4 1 59 20 339
2014 Evaluation 26 28 19 14 7 4 1 57 22 180
2014 Other services to the public 32 26 17 11 8 5 0 62 20 2582
2014 None of the above 31 28 18 10 7 6 1 62 19 4821
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 21 17 4 2 4 13 73 7 4657
2020 Health care practitioners 40 8 35 3 6 3 6 53 9 37
2020 Federal regulators 51 25 9 4 2 3 5 83 7 213
2020 Compliance, inspection and enforcement 44 28 16 4 3 2 4 76 7 9259
2020 Communications or public affairs 60 24 8 2 1 1 4 88 3 396
2020 Access to information and privacy 39 24 22 3 1 3 8 71 5 397
2020 Security 63 25 9 2 0 0 1 89 2 260
2020 Science and technology 41 30 13 5 8 1 2 74 13 196
2020 Library services 53 27 10 3 3 0 3 82 7 27
2020 Legal services 44 29 14 4 4 1 4 78 8 135
2020 Administration and operations 56 23 11 3 2 1 4 83 5 2395
2020 Human resources 62 23 8 3 1 1 3 87 4 1162
2020 Financial management 51 26 12 3 2 2 3 82 5 613
2020 Procurement 57 23 15 0 0 1 4 84 0 80
2020 Real property 55 30 6 2 3 1 3 89 5 154
2020 Materiel management 47 19 19 6 2 0 8 71 8 86
2020 Information management 47 21 17 5 4 1 5 73 9 284
2020 Information technology 55 27 10 2 1 1 3 85 4 2421
2020 Internal audit 39 28 17 3 2 3 9 75 6 342
2020 Evaluation 37 32 11 5 3 5 8 78 9 149
2020 Data sciences 58 31 6 2 0 1 1 91 3 198
2020 Policy 51 24 14 3 3 0 3 78 7 417
2020 Project management 65 22 7 3 1 0 2 89 4 693
2020 Other services to the public 39 24 20 4 2 2 8 70 7 2476
2020 None of the above 39 24 20 4 4 2 7 70 8 3158
2019 Client contact centre 36 23 20 5 3 2 11 68 9 3766
2019 Health care practitioners 38 28 22 3 6 0 3 68 10 32
2019 Federal regulators 45 25 17 6 4 2 3 73 10 223
2019 Compliance, inspection and enforcement 40 28 18 6 3 1 4 71 10 8724
2019 Communications or public affairs 58 23 11 3 1 1 2 84 4 366
2019 Access to information and privacy 36 24 22 5 3 1 8 67 9 368
2019 Security 58 22 11 5 2 0 3 83 6 227
2019 Science and technology 50 22 14 4 5 1 4 75 10 179
2019 Library services 60 11 9 3 6 3 8 79 10 33
2019 Legal services 51 19 15 4 6 3 3 74 11 138
2019 Administration and operations 52 24 14 3 2 1 4 79 6 2481
2019 Human resources 58 26 9 4 1 1 2 86 5 1030
2019 Financial management 47 28 14 5 2 1 4 79 7 687
2019 Procurement 62 18 10 4 1 0 4 83 6 66
2019 Real property 49 29 15 2 2 1 2 81 4 161
2019 Materiel management 43 25 15 4 4 1 9 75 8 131
2019 Information management 44 25 17 4 4 2 4 73 8 317
2019 Information technology 52 26 12 3 2 1 3 82 5 2423
2019 Internal audit 31 28 23 7 3 1 8 64 11 381
2019 Evaluation 37 30 19 5 3 1 6 71 9 190
2019 Data sciences 59 23 9 4 2 1 2 84 6 232
2019 Policy 49 23 15 4 4 1 4 76 8 377
2019 Project management 65 23 6 4 1 0 2 89 5 600
2019 Other services to the public 38 25 21 4 3 2 8 69 8 2140
2019 None of the above 37 25 20 5 4 2 8 68 10 3410

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 26 7 3 2 1 2 88 5 4653
2020 Health care practitioners 59 16 14 8 3 0 0 75 11 37
2020 Federal regulators 58 28 8 2 1 0 1 88 4 212
2020 Compliance, inspection and enforcement 54 31 8 4 2 1 0 85 6 9249
2020 Communications or public affairs 60 24 8 6 1 1 0 85 7 394
2020 Access to information and privacy 57 27 8 4 1 0 2 86 6 400
2020 Security 58 32 4 5 0 0 0 90 5 262
2020 Science and technology 49 32 9 4 5 0 1 82 9 196
2020 Library services 64 22 0 7 3 0 3 89 11 27
2020 Legal services 50 32 15 1 3 0 0 82 3 134
2020 Administration and operations 57 28 8 4 3 0 0 86 7 2392
2020 Human resources 60 26 6 4 2 0 0 87 6 1164
2020 Financial management 54 32 8 4 3 1 0 86 6 613
2020 Procurement 56 30 10 3 0 0 1 87 3 80
2020 Real property 50 36 5 6 2 1 0 86 8 154
2020 Materiel management 50 27 14 8 1 0 0 77 9 84
2020 Information management 53 24 10 7 5 0 1 78 13 284
2020 Information technology 57 28 9 3 2 1 0 86 5 2415
2020 Internal audit 55 33 10 1 0 0 0 88 2 341
2020 Evaluation 62 22 12 3 1 0 0 84 4 149
2020 Data sciences 55 32 6 3 1 0 1 89 5 200
2020 Policy 55 28 7 5 3 0 1 85 8 417
2020 Project management 57 27 6 6 3 0 1 85 9 694
2020 Other services to the public 57 27 8 4 2 1 1 86 6 2478
2020 None of the above 52 30 10 4 3 1 1 83 7 3156
2019 Client contact centre 56 30 8 4 2 1 0 86 6 3746
2019 Health care practitioners 54 39 6 0 0 0 0 94 0 31
2019 Federal regulators 53 26 11 4 5 1 0 80 9 225
2019 Compliance, inspection and enforcement 49 32 9 5 3 1 0 82 9 8683
2019 Communications or public affairs 55 26 8 7 2 1 1 82 10 363
2019 Access to information and privacy 58 26 9 3 2 1 1 86 5 368
2019 Security 57 24 8 7 4 0 0 81 11 227
2019 Science and technology 53 31 8 3 3 1 1 85 6 179
2019 Library services 57 31 0 3 6 3 0 91 9 33
2019 Legal services 51 29 11 3 5 1 0 81 8 137
2019 Administration and operations 52 29 9 6 2 1 1 82 9 2473
2019 Human resources 56 29 7 5 2 1 1 86 7 1029
2019 Financial management 52 30 8 6 2 1 0 84 8 681
2019 Procurement 59 27 9 2 3 0 0 86 5 65
2019 Real property 54 25 13 4 2 1 0 80 6 161
2019 Materiel management 52 35 2 5 4 0 2 89 8 130
2019 Information management 48 30 10 6 5 0 0 79 11 314
2019 Information technology 54 29 9 5 2 0 0 84 7 2411
2019 Internal audit 48 32 11 6 1 1 1 81 7 383
2019 Evaluation 46 35 11 6 2 1 0 81 8 190
2019 Data sciences 59 29 6 3 3 0 0 89 5 232
2019 Policy 49 31 8 6 6 1 0 81 11 377
2019 Project management 54 24 10 8 3 0 0 79 12 596
2019 Other services to the public 55 28 9 5 2 1 0 83 7 2135
2019 None of the above 49 31 10 6 3 1 1 81 9 3398
2018 Client contact centre 50 32 10 4 3 1 0 83 7 3400
2018 Health care practitioners 42 38 13 5 3 0 0 80 8 39
2018 Federal regulators 54 27 12 5 3 0 0 81 7 243
2018 Compliance, inspection and enforcement 46 34 9 7 4 1 0 80 11 8686
2018 Communications or public affairs 52 27 10 8 3 1 0 80 10 350
2018 Access to information and privacy 49 31 11 4 5 0 0 80 9 322
2018 Security 52 31 7 8 2 0 0 83 10 223
2018 Science and technology 52 30 8 6 4 1 0 82 10 169
2018 Library services 65 21 4 0 7 0 3 88 8 28
2018 Legal services 54 20 10 10 6 1 0 74 16 113
2018 Administration and operations 48 32 9 7 4 1 0 81 11 2382
2018 Human resources 50 34 7 5 3 1 0 85 8 1007
2018 Financial management 50 30 8 6 4 0 0 81 10 681
2018 Procurement 58 32 4 5 0 0 1 91 5 75
2018 Real property 44 29 13 6 5 2 0 75 12 144
2018 Materiel management 55 30 5 5 4 1 0 85 10 138
2018 Information management 46 35 7 7 4 0 1 82 11 301
2018 Information technology 48 33 9 6 3 1 0 82 9 2425
2018 Internal audit 51 33 9 4 3 0 1 85 7 385
2018 Evaluation 50 33 9 5 3 1 1 83 7 190
2018 Data sciences 43 34 10 5 5 0 2 79 10 164
2018 Policy 50 29 10 4 5 1 1 81 9 345
2018 Project management 47 32 9 7 5 0 0 79 11 533
2018 Other services to the public 51 29 10 5 4 1 0 81 9 1770
2018 None of the above 45 32 11 7 4 1 0 78 11 3090
2017 Client contact centre 49 34 9 5 3 1 0 84 8 3292
2017 Health care practitioners 51 45 0 4 0 0 0 96 4 27
2017 Federal regulators 46 37 7 5 6 0 0 82 11 236
2017 Compliance, inspection and enforcement 45 34 9 7 4 1 0 80 11 8860
2017 Communications or public affairs 48 37 5 7 2 1 0 86 9 328
2017 Access to information and privacy 46 32 10 8 3 0 1 79 11 269
2017 Security 47 37 7 6 3 0 0 85 8 245
2017 Science and technology 46 34 9 8 2 1 0 81 10 255
2017 Library services 48 35 3 11 0 3 0 86 11 29
2017 Legal services 47 31 8 8 5 0 0 78 14 111
2017 Administration and operations 48 33 9 6 3 1 0 81 10 2454
2017 Human resources 51 34 6 6 3 0 0 85 9 966
2017 Financial management 50 32 9 6 3 1 0 82 9 669
2017 Procurement 60 30 6 3 1 0 0 90 4 70
2017 Real property 53 30 8 4 4 1 0 84 8 120
2017 Materiel management 52 29 10 4 5 0 0 81 10 115
2017 Information management 52 33 6 5 3 1 0 86 8 264
2017 Information technology 47 35 8 6 3 0 0 82 9 2576
2017 Internal audit 36 40 12 6 5 0 0 76 11 279
2017 Evaluation 50 30 9 7 4 1 0 80 11 143
2017 Data sciences 52 32 9 4 3 1 0 84 7 180
2017 Policy 52 30 6 6 5 1 0 83 11 341
2017 Project management 52 28 8 8 3 1 1 81 11 514
2017 Other services to the public 47 32 10 5 4 1 1 81 9 1817
2017 None of the above 45 34 10 7 4 1 0 79 11 4596
2014 Client contact centre 46 36 9 5 3 0 0 83 8 3680
2014 Health care practitioners 68 24 3 0 5 0 0 92 5 38
2014 Federal regulators 49 31 9 6 4 0 0 80 11 277
2014 Compliance, inspection and enforcement 45 36 8 6 4 1 0 82 10 9898
2014 Communications or public affairs 50 29 9 6 6 1 0 79 12 337
2014 Access to information and privacy 51 32 10 5 2 1 0 84 7 247
2014 Security 47 39 6 4 3 1 0 87 7 247
2014 Science and technology 48 31 10 7 4 0 0 79 11 249
2014 Library services 56 30 3 6 0 0 4 90 7 30
2014 Legal services 46 37 6 4 6 0 1 84 11 125
2014 Administration and operations 47 33 9 7 4 0 0 81 11 3078
2014 Human resources 49 33 7 7 4 0 0 82 10 1095
2014 Financial management 47 33 8 7 3 1 0 81 10 816
2014 Procurement 49 38 4 4 4 0 0 88 8 73
2014 Real property 48 33 11 4 4 0 0 81 8 160
2014 Materiel management 41 33 10 9 7 0 0 74 15 164
2014 Information management 44 34 12 6 3 1 1 79 9 321
2014 Information technology 48 32 8 7 4 0 0 80 11 2847
2014 Internal audit 41 40 8 7 3 1 0 81 11 338
2014 Evaluation 47 34 8 6 3 0 1 83 9 180
2014 Other services to the public 47 34 9 6 3 1 0 82 9 2583
2014 None of the above 43 35 10 7 4 1 0 79 11 4817

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 62 23 7 3 2 1 1 87 5 4656
2020 Health care practitioners 65 19 6 5 6 0 0 84 10 37
2020 Federal regulators 68 19 7 3 3 0 0 86 6 213
2020 Compliance, inspection and enforcement 60 26 7 4 3 0 0 86 7 9276
2020 Communications or public affairs 66 19 7 4 2 0 2 87 6 396
2020 Access to information and privacy 63 26 6 3 1 0 1 90 5 399
2020 Security 66 24 6 2 1 0 0 91 3 262
2020 Science and technology 55 27 9 6 3 0 0 82 9 197
2020 Library services 73 17 3 7 0 0 0 90 7 27
2020 Legal services 61 26 8 4 2 0 0 87 6 135
2020 Administration and operations 65 22 7 3 2 0 0 88 6 2405
2020 Human resources 66 21 5 3 2 1 0 89 6 1167
2020 Financial management 65 23 6 3 2 0 0 89 5 613
2020 Procurement 71 19 4 4 2 0 0 90 6 81
2020 Real property 59 28 6 5 2 0 0 87 7 154
2020 Materiel management 50 34 9 4 2 0 0 84 7 86
2020 Information management 64 19 7 3 6 0 1 84 9 285
2020 Information technology 64 24 7 3 2 0 0 88 5 2421
2020 Internal audit 62 28 7 3 1 0 0 90 4 340
2020 Evaluation 63 24 6 5 1 0 0 87 6 149
2020 Data sciences 62 28 5 3 1 0 0 90 4 199
2020 Policy 64 22 6 5 2 0 0 87 7 417
2020 Project management 67 20 7 4 2 0 0 87 6 697
2020 Other services to the public 62 25 7 3 2 0 1 88 5 2485
2020 None of the above 60 24 8 3 3 1 1 85 7 3160
2019 Client contact centre 58 28 8 4 2 0 0 86 6 3766
2019 Health care practitioners 64 30 6 0 0 0 0 94 0 32
2019 Federal regulators 55 27 9 4 4 0 0 83 8 225
2019 Compliance, inspection and enforcement 54 29 9 5 3 0 0 83 9 8741
2019 Communications or public affairs 59 27 6 5 2 0 1 87 7 367
2019 Access to information and privacy 64 25 4 4 2 0 1 90 6 368
2019 Security 62 22 6 6 3 0 0 84 10 225
2019 Science and technology 55 28 8 3 5 1 0 84 8 180
2019 Library services 65 22 3 0 9 0 0 88 9 33
2019 Legal services 54 25 5 11 4 1 0 79 15 139
2019 Administration and operations 61 24 7 4 3 0 0 86 7 2483
2019 Human resources 63 25 5 5 3 0 0 88 7 1033
2019 Financial management 58 27 9 4 1 0 0 86 5 688
2019 Procurement 68 17 12 3 0 0 0 85 3 66
2019 Real property 54 32 6 7 2 0 0 85 8 161
2019 Materiel management 58 32 4 3 2 1 1 91 5 131
2019 Information management 56 26 8 6 4 0 0 82 11 319
2019 Information technology 59 25 8 4 3 0 0 85 7 2427
2019 Internal audit 53 35 6 4 2 0 0 88 6 385
2019 Evaluation 55 31 7 5 2 1 0 86 7 190
2019 Data sciences 61 28 5 2 2 1 0 91 4 234
2019 Policy 54 24 10 6 6 1 0 78 12 374
2019 Project management 62 23 6 6 3 0 0 85 9 601
2019 Other services to the public 59 26 8 4 2 0 0 86 6 2142
2019 None of the above 56 27 9 4 3 0 0 84 7 3414
2018 Client contact centre 52 30 10 4 3 0 0 82 8 3410
2018 Health care practitioners 48 34 13 2 3 0 0 83 5 40
2018 Federal regulators 53 29 7 6 3 1 0 83 10 245
2018 Compliance, inspection and enforcement 48 30 10 6 5 0 0 79 11 8716
2018 Communications or public affairs 55 23 11 6 4 0 0 79 10 349
2018 Access to information and privacy 54 25 11 3 5 1 0 80 9 322
2018 Security 54 31 8 4 2 0 0 85 7 226
2018 Science and technology 55 25 6 4 9 1 0 81 13 170
2018 Library services 71 11 3 7 4 0 3 85 11 28
2018 Legal services 58 17 10 10 6 0 0 75 16 114
2018 Administration and operations 53 27 10 5 4 1 0 81 9 2388
2018 Human resources 54 29 9 5 3 0 0 84 7 1007
2018 Financial management 55 27 8 5 5 0 0 82 10 685
2018 Procurement 63 25 5 5 1 0 0 88 7 75
2018 Real property 52 24 10 8 5 1 0 77 13 145
2018 Materiel management 61 22 7 4 6 0 0 83 9 139
2018 Information management 51 29 9 7 3 0 0 81 10 300
2018 Information technology 50 30 10 5 4 0 0 81 10 2439
2018 Internal audit 52 29 12 3 4 0 0 81 7 385
2018 Evaluation 55 25 13 4 2 1 0 81 6 191
2018 Data sciences 49 30 8 7 5 0 1 80 12 166
2018 Policy 53 31 6 5 4 1 0 84 9 347
2018 Project management 52 26 10 5 6 0 0 79 11 533
2018 Other services to the public 55 26 10 5 4 0 0 81 9 1775
2018 None of the above 49 28 11 5 5 0 0 78 10 3100
2017 Client contact centre 56 28 9 4 3 0 0 84 7 3286
2017 Health care practitioners 71 25 4 0 0 0 0 96 0 27
2017 Federal regulators 56 27 5 6 6 0 0 83 12 236
2017 Compliance, inspection and enforcement 53 27 10 6 4 0 0 80 10 8854
2017 Communications or public affairs 60 24 6 6 4 1 1 84 10 327
2017 Access to information and privacy 56 27 8 4 3 1 0 84 7 271
2017 Security 55 27 9 6 2 0 0 82 9 246
2017 Science and technology 51 30 7 8 4 0 0 81 12 255
2017 Library services 55 21 18 0 7 0 0 75 7 29
2017 Legal services 51 26 7 10 5 0 0 77 16 110
2017 Administration and operations 58 25 8 5 4 0 0 83 9 2449
2017 Human resources 61 24 7 4 4 0 0 85 8 966
2017 Financial management 59 25 9 5 2 0 0 84 7 668
2017 Procurement 69 20 7 4 0 0 0 89 4 70
2017 Real property 61 24 7 5 3 0 0 86 7 119
2017 Materiel management 60 21 8 4 6 0 0 81 10 118
2017 Information management 58 25 8 5 4 0 0 83 8 265
2017 Information technology 56 28 9 4 3 0 0 84 8 2575
2017 Internal audit 45 35 9 6 5 0 0 81 10 279
2017 Evaluation 63 23 6 3 5 0 0 86 8 143
2017 Data sciences 60 22 9 4 4 0 0 83 9 179
2017 Policy 59 22 8 7 4 0 0 80 12 340
2017 Project management 56 27 8 6 3 0 1 83 9 514
2017 Other services to the public 56 26 9 5 4 0 0 83 9 1811
2017 None of the above 54 27 10 5 4 0 0 81 9 4578
2014 Client contact centre 52 32 8 5 3 0 0 84 8 3676
2014 Health care practitioners 63 31 0 3 3 0 0 95 5 38
2014 Federal regulators 51 30 12 4 3 0 0 80 7 278
2014 Compliance, inspection and enforcement 53 30 7 5 4 0 0 83 9 9899
2014 Communications or public affairs 56 26 10 2 6 0 0 82 8 337
2014 Access to information and privacy 58 31 4 5 2 0 0 89 7 247
2014 Security 57 29 6 4 4 1 0 86 7 247
2014 Science and technology 56 26 6 6 5 0 0 84 11 249
2014 Library services 63 30 3 3 0 0 0 94 3 30
2014 Legal services 49 35 5 6 6 0 0 84 11 125
2014 Administration and operations 57 27 7 6 3 0 0 83 9 3079
2014 Human resources 55 26 8 7 4 0 0 81 10 1095
2014 Financial management 57 27 9 4 2 0 0 84 7 816
2014 Procurement 66 19 6 7 1 0 1 86 8 73
2014 Real property 61 28 7 2 3 0 0 89 4 160
2014 Materiel management 46 32 9 7 5 1 0 78 12 164
2014 Information management 53 29 7 7 3 1 0 83 10 321
2014 Information technology 55 27 9 5 4 0 0 83 9 2847
2014 Internal audit 48 37 7 4 4 0 0 85 8 337
2014 Evaluation 58 27 6 6 3 0 1 85 9 180
2014 Other services to the public 55 29 8 5 3 0 0 84 8 2579
2014 None of the above 52 28 9 6 4 1 0 81 9 4814

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 25 12 3 2 12 2 81 5 4665
2020 Health care practitioners 37 21 17 6 6 14 0 68 13 37
2020 Federal regulators 48 23 12 4 5 8 0 77 10 213
2020 Compliance, inspection and enforcement 38 31 13 6 4 7 0 75 11 9274
2020 Communications or public affairs 48 27 10 4 2 8 0 81 7 394
2020 Access to information and privacy 46 24 15 4 2 8 2 78 6 399
2020 Security 48 29 11 4 1 7 0 82 6 262
2020 Science and technology 31 36 14 6 7 5 0 72 14 197
2020 Library services 58 15 17 0 0 10 0 81 0 27
2020 Legal services 48 29 8 7 2 6 0 82 10 136
2020 Administration and operations 49 27 10 5 2 6 0 81 8 2406
2020 Human resources 47 30 10 4 3 6 0 82 7 1164
2020 Financial management 49 28 10 3 3 6 0 82 7 611
2020 Procurement 43 33 15 2 0 6 0 81 3 81
2020 Real property 43 33 10 4 6 3 1 79 11 154
2020 Materiel management 31 38 12 8 6 3 2 73 14 86
2020 Information management 47 24 10 6 4 8 1 77 12 285
2020 Information technology 48 28 11 3 2 8 0 83 6 2416
2020 Internal audit 39 33 14 4 2 7 1 78 7 339
2020 Evaluation 43 27 14 5 2 8 0 77 8 150
2020 Data sciences 42 35 8 3 2 9 0 85 6 200
2020 Policy 45 27 12 4 4 7 0 78 9 419
2020 Project management 46 32 10 6 2 3 0 81 8 694
2020 Other services to the public 47 24 13 4 2 9 1 79 6 2479
2020 None of the above 41 28 14 5 4 8 1 76 10 3161
2019 Client contact centre 38 30 15 4 4 9 1 75 9 3773
2019 Health care practitioners 44 32 15 9 0 0 0 76 9 32
2019 Federal regulators 37 31 16 6 6 4 0 71 13 225
2019 Compliance, inspection and enforcement 33 30 16 8 6 6 0 68 15 8741
2019 Communications or public affairs 38 32 14 5 3 8 0 76 9 366
2019 Access to information and privacy 48 29 12 3 2 5 0 81 6 370
2019 Security 41 33 10 7 3 6 0 78 11 227
2019 Science and technology 37 25 16 5 11 5 1 66 18 179
2019 Library services 51 17 11 9 0 8 3 77 10 33
2019 Legal services 40 30 15 6 6 4 0 72 13 139
2019 Administration and operations 39 33 12 7 4 5 0 76 11 2481
2019 Human resources 38 36 10 8 3 4 0 78 11 1036
2019 Financial management 41 35 11 8 3 4 0 78 10 686
2019 Procurement 44 40 10 4 1 0 0 84 6 66
2019 Real property 29 32 19 12 4 3 1 64 16 161
2019 Materiel management 36 33 11 7 4 8 1 77 11 131
2019 Information management 34 28 16 8 6 7 1 67 15 319
2019 Information technology 41 32 13 5 3 7 0 78 8 2423
2019 Internal audit 36 36 15 6 2 5 0 76 8 385
2019 Evaluation 31 40 15 3 4 7 1 77 7 190
2019 Data sciences 45 26 13 3 2 9 1 79 6 234
2019 Policy 37 29 13 9 5 7 0 70 16 377
2019 Project management 36 33 16 8 4 3 0 71 12 599
2019 Other services to the public 42 28 14 6 4 7 1 75 10 2144
2019 None of the above 36 30 15 6 5 8 1 72 11 3419
2018 Client contact centre 33 31 17 7 4 7 0 69 12 3442
2018 Health care practitioners 36 31 8 13 3 7 3 74 17 40
2018 Federal regulators 30 31 19 9 7 4 0 64 17 247
2018 Compliance, inspection and enforcement 29 30 17 9 8 7 0 63 19 8776
2018 Communications or public affairs 28 36 14 11 3 7 0 69 16 350
2018 Access to information and privacy 34 33 17 6 5 5 0 71 11 325
2018 Security 46 32 11 7 1 3 0 81 8 225
2018 Science and technology 28 33 16 5 11 7 0 66 17 170
2018 Library services 39 29 18 0 14 0 0 68 14 28
2018 Legal services 38 25 15 10 5 7 0 67 17 114
2018 Administration and operations 35 33 15 7 5 5 0 72 13 2398
2018 Human resources 33 39 13 8 4 4 0 74 12 1007
2018 Financial management 37 33 12 7 5 5 0 74 13 693
2018 Procurement 32 40 15 7 3 4 0 74 10 73
2018 Real property 32 35 12 6 9 6 0 71 16 145
2018 Materiel management 39 37 12 7 4 0 1 76 11 139
2018 Information management 35 32 14 6 6 6 0 72 13 303
2018 Information technology 35 33 15 5 4 8 0 74 10 2437
2018 Internal audit 31 32 19 8 6 5 0 66 14 385
2018 Evaluation 34 27 19 6 6 7 1 67 13 190
2018 Data sciences 35 29 15 5 7 9 0 71 13 167
2018 Policy 34 31 16 7 5 6 1 70 13 351
2018 Project management 34 34 14 9 6 3 0 70 16 539
2018 Other services to the public 36 28 15 6 6 8 0 70 13 1783
2018 None of the above 33 30 17 6 6 8 0 68 13 3114
2017 Client contact centre 33 32 15 6 5 9 0 72 12 3290
2017 Health care practitioners 27 40 11 15 4 0 4 70 19 27
2017 Federal regulators 24 35 11 11 8 10 0 66 22 235
2017 Compliance, inspection and enforcement 27 30 16 10 9 8 0 62 21 8868
2017 Communications or public affairs 33 34 10 8 4 11 0 76 13 328
2017 Access to information and privacy 45 29 10 5 5 6 0 78 11 270
2017 Security 36 33 13 7 5 4 0 73 13 246
2017 Science and technology 29 28 17 9 10 7 0 61 21 257
2017 Library services 24 34 14 7 3 18 0 70 13 29
2017 Legal services 21 40 17 10 5 6 0 65 16 111
2017 Administration and operations 35 34 13 8 5 6 0 73 14 2453
2017 Human resources 29 36 14 9 7 5 0 69 16 967
2017 Financial management 33 36 16 6 5 4 0 72 12 669
2017 Procurement 42 32 14 6 1 4 0 78 7 70
2017 Real property 30 33 11 10 10 5 1 68 21 120
2017 Materiel management 37 33 14 5 4 5 2 75 10 118
2017 Information management 33 33 12 9 6 7 0 71 16 265
2017 Information technology 35 33 14 5 4 9 0 75 10 2575
2017 Internal audit 26 37 18 7 6 7 0 67 13 280
2017 Evaluation 33 26 15 9 6 11 0 66 16 143
2017 Data sciences 36 32 19 5 1 6 1 73 6 180
2017 Policy 37 30 14 8 4 7 0 72 13 342
2017 Project management 35 36 14 7 6 3 0 72 13 515
2017 Other services to the public 35 30 15 6 5 9 0 71 13 1819
2017 None of the above 30 31 16 7 6 9 1 68 15 4597
2014 Client contact centre 32 33 15 7 4 9 0 72 12 3674
2014 Health care practitioners 50 26 10 3 8 3 0 79 11 38
2014 Federal regulators 31 34 17 5 5 7 0 71 11 277
2014 Compliance, inspection and enforcement 28 32 16 9 7 8 0 65 18 9900
2014 Communications or public affairs 35 34 13 8 3 6 0 74 12 337
2014 Access to information and privacy 38 33 16 5 0 7 1 77 6 246
2014 Security 32 39 10 9 3 7 0 77 13 246
2014 Science and technology 27 31 16 7 7 11 0 66 16 249
2014 Library services 44 33 6 3 0 13 0 89 4 30
2014 Legal services 36 33 15 6 6 3 0 71 13 125
2014 Administration and operations 36 33 13 8 5 6 0 73 13 3075
2014 Human resources 29 36 13 12 5 4 0 69 18 1095
2014 Financial management 34 36 13 7 5 5 0 74 12 816
2014 Procurement 42 29 14 8 1 5 0 75 10 73
2014 Real property 34 34 15 6 6 6 0 71 13 160
2014 Materiel management 35 39 9 11 3 2 1 76 14 164
2014 Information management 31 35 15 6 4 8 0 72 11 322
2014 Information technology 32 33 15 7 4 8 0 71 12 2846
2014 Internal audit 24 37 13 10 9 7 0 66 20 339
2014 Evaluation 28 36 12 11 5 8 0 70 17 180
2014 Other services to the public 33 31 14 7 5 9 0 70 14 2583
2014 None of the above 29 32 17 8 6 8 0 66 15 4816

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 31 13 4 3 5 1 79 7 4641
2020 Health care practitioners 43 24 3 8 11 11 0 75 22 37
2020 Federal regulators 44 26 12 6 6 6 0 75 12 212
2020 Compliance, inspection and enforcement 35 34 15 9 5 2 0 70 14 9259
2020 Communications or public affairs 45 33 10 6 3 3 0 80 9 396
2020 Access to information and privacy 41 29 15 6 3 3 2 75 10 400
2020 Security 43 38 10 5 2 2 0 82 7 261
2020 Science and technology 27 34 19 9 10 1 0 62 19 195
2020 Library services 53 27 14 0 0 7 0 85 0 27
2020 Legal services 41 34 9 8 3 4 0 79 12 136
2020 Administration and operations 46 32 11 6 3 2 0 80 9 2395
2020 Human resources 45 32 11 6 3 2 0 80 9 1160
2020 Financial management 46 32 11 4 5 2 0 80 9 613
2020 Procurement 43 39 11 5 0 1 0 84 5 81
2020 Real property 43 32 12 7 4 1 0 76 11 154
2020 Materiel management 24 34 22 9 8 1 2 60 17 86
2020 Information management 43 30 12 7 5 2 0 75 12 284
2020 Information technology 44 32 13 6 3 3 0 78 9 2410
2020 Internal audit 41 36 14 5 3 1 0 78 8 339
2020 Evaluation 44 28 17 5 3 3 0 74 8 149
2020 Data sciences 40 37 12 4 4 4 0 80 8 200
2020 Policy 42 30 13 8 5 2 0 74 13 416
2020 Project management 43 33 11 9 3 2 0 78 11 695
2020 Other services to the public 46 29 13 6 3 4 1 78 9 2479
2020 None of the above 39 31 14 7 5 3 0 72 13 3155
2019 Client contact centre 34 32 17 8 5 4 0 69 13 3764
2019 Health care practitioners 40 44 6 6 3 0 0 84 10 31
2019 Federal regulators 35 31 19 7 7 1 0 67 14 223
2019 Compliance, inspection and enforcement 29 32 18 11 8 3 0 62 19 8714
2019 Communications or public affairs 35 35 13 11 4 2 0 71 15 361
2019 Access to information and privacy 45 31 11 7 3 3 0 79 10 369
2019 Security 38 37 11 6 5 3 0 77 12 228
2019 Science and technology 32 30 16 10 10 2 0 63 21 180
2019 Library services 35 24 24 15 3 0 0 58 18 32
2019 Legal services 35 33 13 8 8 3 0 70 16 138
2019 Administration and operations 37 32 15 9 5 2 0 71 14 2471
2019 Human resources 37 37 13 8 5 1 0 74 12 1032
2019 Financial management 37 34 14 8 4 2 0 72 13 684
2019 Procurement 36 38 20 4 1 0 0 75 6 66
2019 Real property 23 39 21 12 4 1 0 63 17 158
2019 Materiel management 36 31 13 5 6 8 1 74 12 131
2019 Information management 31 31 13 15 6 3 1 64 22 320
2019 Information technology 35 33 16 8 4 3 0 71 13 2418
2019 Internal audit 36 34 16 8 3 2 0 72 12 383
2019 Evaluation 32 38 15 8 4 3 1 72 12 189
2019 Data sciences 37 30 12 10 2 7 1 73 13 234
2019 Policy 31 37 12 12 6 1 0 69 19 376
2019 Project management 32 35 16 9 5 1 0 69 15 597
2019 Other services to the public 38 29 16 8 5 3 0 69 14 2144
2019 None of the above 34 29 17 9 6 4 0 66 16 3412
2018 Client contact centre 30 31 19 11 6 3 0 63 17 3421
2018 Health care practitioners 33 38 10 10 8 0 0 72 18 40
2018 Federal regulators 26 30 19 16 9 0 0 56 25 247
2018 Compliance, inspection and enforcement 24 31 18 13 11 2 0 57 25 8746
2018 Communications or public affairs 28 38 13 15 5 1 0 67 20 351
2018 Access to information and privacy 33 32 18 9 7 2 0 66 16 325
2018 Security 40 33 15 8 3 1 0 74 11 226
2018 Science and technology 22 34 17 11 13 3 0 58 25 170
2018 Library services 40 25 14 11 10 0 0 65 21 28
2018 Legal services 28 32 15 13 8 4 0 63 22 114
2018 Administration and operations 34 33 16 9 6 2 0 69 15 2398
2018 Human resources 29 40 15 9 5 2 0 70 14 1005
2018 Financial management 34 34 15 8 7 2 0 70 15 692
2018 Procurement 30 39 16 9 4 1 0 70 14 74
2018 Real property 32 35 13 10 9 2 0 68 19 144
2018 Materiel management 34 42 12 7 5 0 0 76 12 139
2018 Information management 32 32 15 11 7 2 0 66 19 301
2018 Information technology 29 35 17 10 6 3 0 66 17 2428
2018 Internal audit 27 33 20 10 8 2 0 62 18 384
2018 Evaluation 34 25 21 11 6 3 1 61 18 191
2018 Data sciences 30 33 15 13 6 3 0 65 20 167
2018 Policy 29 38 15 10 7 1 0 68 17 351
2018 Project management 31 38 13 12 6 1 0 69 18 536
2018 Other services to the public 33 30 17 8 9 3 0 65 17 1777
2018 None of the above 30 30 19 10 7 4 0 63 18 3100
2017 Client contact centre 29 32 19 10 7 4 0 63 17 3292
2017 Health care practitioners 30 40 4 22 4 0 0 71 26 26
2017 Federal regulators 24 32 15 14 11 4 0 58 26 235
2017 Compliance, inspection and enforcement 22 30 18 15 12 3 0 54 28 8869
2017 Communications or public affairs 30 34 18 11 5 2 0 65 16 328
2017 Access to information and privacy 42 24 16 8 7 3 1 68 16 270
2017 Security 31 37 17 9 5 2 0 69 14 246
2017 Science and technology 25 29 18 13 13 3 0 55 26 255
2017 Library services 31 28 10 18 7 7 0 63 26 29
2017 Legal services 21 41 14 14 8 4 0 63 22 111
2017 Administration and operations 32 35 16 10 6 2 0 68 16 2454
2017 Human resources 26 39 14 11 8 1 0 67 19 965
2017 Financial management 33 35 15 8 6 2 0 70 14 670
2017 Procurement 39 35 14 10 1 0 0 74 11 70
2017 Real property 28 32 18 7 13 3 0 61 20 120
2017 Materiel management 37 31 14 8 5 4 1 72 14 118
2017 Information management 33 29 15 12 8 3 0 64 21 265
2017 Information technology 29 34 17 11 5 4 0 65 17 2575
2017 Internal audit 22 37 18 14 7 2 0 60 22 280
2017 Evaluation 31 32 15 12 6 4 0 65 19 143
2017 Data sciences 28 43 17 6 3 2 1 73 10 180
2017 Policy 34 33 12 12 6 4 0 69 19 342
2017 Project management 31 36 15 12 5 1 0 68 17 515
2017 Other services to the public 31 30 16 11 7 4 0 64 19 1816
2017 None of the above 27 31 18 11 8 4 0 61 20 4597
2014 Client contact centre 28 34 19 9 6 3 0 64 16 3677
2014 Health care practitioners 53 16 10 2 16 3 0 71 19 38
2014 Federal regulators 28 34 16 14 6 3 0 63 20 277
2014 Compliance, inspection and enforcement 23 32 18 15 10 3 0 56 26 9897
2014 Communications or public affairs 30 39 14 9 5 2 0 71 15 337
2014 Access to information and privacy 35 34 15 11 2 3 0 71 13 246
2014 Security 28 42 15 8 5 3 0 72 13 246
2014 Science and technology 23 26 22 14 9 5 0 52 25 249
2014 Library services 31 34 22 6 3 4 0 67 10 30
2014 Legal services 35 30 11 13 8 3 0 67 22 125
2014 Administration and operations 32 34 14 11 6 2 0 68 17 3075
2014 Human resources 24 39 15 13 7 2 0 64 20 1094
2014 Financial management 29 37 16 10 6 2 0 68 16 816
2014 Procurement 38 30 11 15 3 3 0 70 18 73
2014 Real property 28 34 20 9 6 3 0 63 16 160
2014 Materiel management 26 40 19 9 5 1 0 67 14 164
2014 Information management 29 32 18 13 6 3 0 62 19 321
2014 Information technology 26 34 18 11 7 3 0 62 19 2847
2014 Internal audit 23 32 19 12 12 3 0 56 24 338
2014 Evaluation 26 29 18 17 6 4 0 58 24 180
2014 Other services to the public 29 32 17 11 8 4 0 63 19 2582
2014 None of the above 25 33 19 11 9 3 0 60 21 4819

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 32 15 6 3 8 1 73 10 4651
2020 Health care practitioners 29 30 14 8 11 8 0 65 20 37
2020 Federal regulators 35 30 14 7 7 7 0 70 15 213
2020 Compliance, inspection and enforcement 25 35 18 11 6 5 0 63 18 9246
2020 Communications or public affairs 30 39 13 11 3 5 0 72 15 394
2020 Access to information and privacy 33 32 18 8 3 5 2 70 11 399
2020 Security 36 36 16 5 3 4 0 75 8 261
2020 Science and technology 21 32 18 15 9 4 0 55 25 197
2020 Library services 36 46 12 3 0 3 0 84 4 27
2020 Legal services 33 35 9 13 2 7 0 73 17 135
2020 Administration and operations 35 36 14 8 3 4 0 74 12 2398
2020 Human resources 34 36 13 9 4 3 0 73 13 1164
2020 Financial management 35 35 13 7 4 6 0 75 12 607
2020 Procurement 35 36 16 9 0 5 0 74 9 81
2020 Real property 28 37 18 13 3 2 0 66 16 153
2020 Materiel management 21 31 24 13 8 1 1 54 22 85
2020 Information management 38 28 16 8 6 4 0 68 15 282
2020 Information technology 36 32 16 8 3 5 0 72 11 2413
2020 Internal audit 32 36 14 9 3 6 1 72 12 338
2020 Evaluation 31 32 19 8 3 7 0 68 12 150
2020 Data sciences 36 35 14 6 3 6 0 76 10 199
2020 Policy 31 33 15 10 6 5 0 68 16 418
2020 Project management 32 36 14 11 3 3 0 70 15 694
2020 Other services to the public 35 32 15 8 3 6 1 72 12 2482
2020 None of the above 31 32 17 9 5 6 1 67 15 3150
2019 Client contact centre 25 28 22 10 6 8 0 59 18 3750
2019 Health care practitioners 30 32 21 6 3 8 0 67 10 32
2019 Federal regulators 27 29 19 13 8 3 0 58 22 222
2019 Compliance, inspection and enforcement 20 30 21 14 9 6 0 54 25 8708
2019 Communications or public affairs 26 36 15 13 5 5 0 65 19 365
2019 Access to information and privacy 34 30 17 8 4 7 0 69 13 369
2019 Security 29 37 15 7 6 5 0 70 14 227
2019 Science and technology 23 30 19 10 11 7 1 57 23 178
2019 Library services 21 39 26 11 3 0 0 60 15 33
2019 Legal services 26 34 14 13 9 5 0 63 23 139
2019 Administration and operations 28 31 19 11 6 4 0 62 18 2472
2019 Human resources 27 38 17 11 5 3 0 67 16 1031
2019 Financial management 29 33 19 11 5 4 0 65 16 683
2019 Procurement 30 38 22 8 0 1 0 70 8 66
2019 Real property 17 32 27 15 6 4 1 51 21 160
2019 Materiel management 30 28 19 6 7 10 1 64 14 131
2019 Information management 22 33 18 15 7 5 0 58 23 319
2019 Information technology 28 32 19 10 5 6 0 64 16 2418
2019 Internal audit 28 30 19 11 5 7 0 63 17 383
2019 Evaluation 21 34 20 11 6 8 1 59 19 187
2019 Data sciences 30 32 14 8 4 11 1 71 13 232
2019 Policy 23 32 16 15 9 5 0 58 25 376
2019 Project management 23 33 20 13 6 5 0 59 20 596
2019 Other services to the public 29 29 19 11 6 6 0 61 18 2143
2019 None of the above 26 28 19 11 8 7 0 59 21 3409
2018 Client contact centre 21 30 21 14 7 6 0 55 23 3430
2018 Health care practitioners 24 36 17 10 11 3 0 62 21 39
2018 Federal regulators 20 28 23 16 10 2 0 49 27 247
2018 Compliance, inspection and enforcement 16 28 21 17 12 6 0 48 30 8750
2018 Communications or public affairs 17 32 15 20 10 6 0 53 31 350
2018 Access to information and privacy 27 26 19 13 10 5 1 56 24 324
2018 Security 29 36 19 11 3 3 0 66 15 226
2018 Science and technology 15 32 17 15 15 5 0 50 32 170
2018 Library services 40 10 22 11 10 7 0 54 23 28
2018 Legal services 19 32 19 14 10 7 0 54 25 114
2018 Administration and operations 24 33 20 12 7 4 0 60 20 2392
2018 Human resources 20 37 19 14 6 3 0 59 21 1004
2018 Financial management 25 34 18 11 7 5 0 62 20 689
2018 Procurement 20 33 24 11 7 4 0 56 18 74
2018 Real property 22 35 15 10 9 7 0 62 21 145
2018 Materiel management 25 37 23 10 4 0 0 62 15 138
2018 Information management 20 36 19 13 8 5 0 59 22 302
2018 Information technology 22 33 21 12 7 5 0 58 20 2433
2018 Internal audit 20 29 24 13 9 5 1 52 23 386
2018 Evaluation 24 26 18 17 8 7 1 54 26 190
2018 Data sciences 23 33 19 13 6 6 0 59 21 167
2018 Policy 19 34 18 14 8 6 0 57 24 348
2018 Project management 20 39 17 13 8 3 0 61 22 535
2018 Other services to the public 24 30 19 12 9 6 0 58 23 1775
2018 None of the above 22 28 21 13 9 7 0 54 23 3096
2017 Client contact centre 20 29 20 14 9 7 0 53 25 3283
2017 Health care practitioners 15 38 18 14 4 8 4 60 20 27
2017 Federal regulators 15 29 21 14 15 5 0 47 31 235
2017 Compliance, inspection and enforcement 15 27 19 19 14 6 0 45 35 8865
2017 Communications or public affairs 18 33 17 15 7 9 0 57 24 327
2017 Access to information and privacy 31 24 17 11 10 7 1 59 22 271
2017 Security 21 36 19 14 5 4 0 60 19 244
2017 Science and technology 18 25 22 15 13 6 0 46 30 256
2017 Library services 14 41 10 7 14 14 0 64 25 29
2017 Legal services 15 37 24 10 11 4 0 54 21 111
2017 Administration and operations 23 34 18 13 7 5 0 60 21 2455
2017 Human resources 17 37 18 17 9 2 0 56 26 965
2017 Financial management 24 34 19 12 6 5 0 61 19 668
2017 Procurement 24 44 19 10 1 1 0 69 12 70
2017 Real property 16 41 18 9 12 3 0 59 22 120
2017 Materiel management 30 32 16 9 6 6 1 66 16 118
2017 Information management 23 29 16 17 8 6 0 56 27 264
2017 Information technology 21 32 21 12 6 8 0 58 20 2573
2017 Internal audit 16 35 21 17 8 4 0 53 25 280
2017 Evaluation 23 26 17 15 8 10 0 54 26 143
2017 Data sciences 22 37 20 8 3 8 2 66 12 180
2017 Policy 23 34 15 14 7 6 0 61 22 341
2017 Project management 22 37 16 15 7 4 0 61 22 515
2017 Other services to the public 22 28 18 15 8 7 0 55 25 1817
2017 None of the above 20 29 20 13 9 8 0 54 25 4591
2014 Client contact centre 19 32 22 13 8 6 0 55 22 3677
2014 Health care practitioners 43 13 16 15 8 5 0 59 25 38
2014 Federal regulators 19 28 20 18 9 5 0 50 29 276
2014 Compliance, inspection and enforcement 15 28 20 18 12 6 0 46 32 9893
2014 Communications or public affairs 22 36 17 12 8 5 0 61 22 337
2014 Access to information and privacy 25 30 23 12 4 5 0 58 18 247
2014 Security 19 40 18 13 5 5 0 62 19 246
2014 Science and technology 15 26 23 16 11 9 0 45 30 249
2014 Library services 20 34 27 16 0 3 0 56 17 30
2014 Legal services 23 34 15 11 10 7 0 61 23 125
2014 Administration and operations 23 33 18 14 8 4 0 58 23 3076
2014 Human resources 16 36 19 19 7 3 0 54 27 1094
2014 Financial management 20 37 19 12 7 5 0 60 20 816
2014 Procurement 23 33 18 15 7 4 0 58 23 73
2014 Real property 18 39 18 15 5 4 0 60 21 159
2014 Materiel management 24 35 26 9 6 1 0 59 15 164
2014 Information management 20 30 22 13 7 8 0 55 21 322
2014 Information technology 20 30 21 13 8 7 0 54 23 2847
2014 Internal audit 15 29 24 17 9 6 0 47 28 338
2014 Evaluation 12 32 26 15 8 8 0 48 25 179
2014 Other services to the public 20 30 18 14 9 7 0 54 26 2581
2014 None of the above 17 31 20 15 10 7 0 52 26 4811

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 36 13 8 3 4 1 74 13 4651
2020 Health care practitioners 26 33 8 19 6 8 0 65 26 37
2020 Federal regulators 36 32 13 6 8 5 0 72 14 213
2020 Compliance, inspection and enforcement 26 38 16 12 6 3 0 66 18 9271
2020 Communications or public affairs 27 47 9 9 4 3 0 77 14 396
2020 Access to information and privacy 34 35 14 9 4 2 2 72 14 398
2020 Security 35 43 12 6 2 1 0 79 9 261
2020 Science and technology 24 34 17 12 12 2 0 59 24 197
2020 Library services 32 44 10 14 0 0 0 76 14 27
2020 Legal services 28 42 8 16 4 2 0 71 20 136
2020 Administration and operations 34 38 12 9 4 2 0 74 14 2402
2020 Human resources 32 40 11 11 4 2 0 74 15 1166
2020 Financial management 34 38 13 9 4 2 0 73 13 610
2020 Procurement 33 41 15 9 1 1 0 75 10 81
2020 Real property 30 38 15 12 4 1 0 68 16 151
2020 Materiel management 21 37 11 23 7 0 1 59 30 85
2020 Information management 36 29 14 12 7 3 0 66 19 283
2020 Information technology 35 35 14 9 3 3 0 73 13 2419
2020 Internal audit 35 36 17 7 3 1 1 72 11 337
2020 Evaluation 33 36 14 9 5 3 0 71 14 150
2020 Data sciences 33 38 16 6 4 2 0 73 11 200
2020 Policy 31 36 15 11 5 3 0 69 16 419
2020 Project management 30 38 13 14 4 1 0 69 18 696
2020 Other services to the public 35 35 12 10 4 3 0 72 15 2482
2020 None of the above 30 34 16 11 5 3 0 67 17 3159
2019 Client contact centre 26 34 19 10 6 4 0 63 17 3766
2019 Health care practitioners 23 39 26 6 3 3 0 64 10 32
2019 Federal regulators 26 35 17 12 8 2 0 62 21 222
2019 Compliance, inspection and enforcement 21 33 19 14 9 3 0 56 25 8714
2019 Communications or public affairs 22 36 15 15 7 4 0 61 23 367
2019 Access to information and privacy 37 31 16 9 4 3 0 70 13 368
2019 Security 30 39 13 9 7 3 0 70 16 227
2019 Science and technology 28 29 19 10 10 3 0 59 21 179
2019 Library services 27 31 26 5 7 5 0 60 13 33
2019 Legal services 25 32 19 12 10 1 1 58 22 138
2019 Administration and operations 27 35 16 13 6 3 0 64 20 2477
2019 Human resources 25 40 13 14 6 2 0 66 20 1034
2019 Financial management 25 38 16 12 6 3 0 65 18 683
2019 Procurement 21 56 7 11 3 1 0 79 14 66
2019 Real property 19 31 26 16 6 1 0 51 23 161
2019 Materiel management 31 28 18 9 6 8 1 64 16 131
2019 Information management 21 37 14 16 7 4 1 61 24 320
2019 Information technology 28 35 18 11 5 3 0 65 17 2424
2019 Internal audit 30 34 15 11 6 4 0 67 18 384
2019 Evaluation 17 38 23 13 5 4 1 57 19 189
2019 Data sciences 29 32 16 12 4 7 1 66 17 233
2019 Policy 22 34 16 18 8 3 0 58 26 374
2019 Project management 22 35 16 18 8 2 0 58 26 598
2019 Other services to the public 29 31 16 13 8 3 0 62 21 2143
2019 None of the above 26 31 17 13 8 4 0 60 22 3408
2018 Client contact centre 21 34 19 15 8 3 0 57 23 3433
2018 Health care practitioners 28 30 11 10 13 8 0 63 25 40
2018 Federal regulators 19 32 18 17 12 2 0 52 29 243
2018 Compliance, inspection and enforcement 17 31 19 17 12 3 0 50 30 8758
2018 Communications or public affairs 17 36 15 19 10 3 0 55 29 350
2018 Access to information and privacy 26 34 17 14 7 2 1 61 21 325
2018 Security 31 38 15 11 4 1 0 70 15 226
2018 Science and technology 18 31 21 12 15 3 0 51 27 170
2018 Library services 32 25 11 10 18 3 0 59 29 28
2018 Legal services 21 33 15 18 11 2 0 55 29 114
2018 Administration and operations 23 35 17 14 8 2 0 60 22 2393
2018 Human resources 21 38 17 16 6 1 0 60 23 1007
2018 Financial management 23 36 17 14 7 2 0 60 22 693
2018 Procurement 20 42 16 16 4 1 0 63 21 74
2018 Real property 20 36 15 13 14 1 0 57 27 145
2018 Materiel management 29 39 19 7 6 0 0 68 13 138
2018 Information management 20 36 18 15 9 3 0 58 24 301
2018 Information technology 22 36 18 13 7 3 0 61 20 2440
2018 Internal audit 21 32 21 15 9 3 0 54 24 383
2018 Evaluation 26 30 16 16 8 3 0 58 26 191
2018 Data sciences 19 33 17 19 9 3 0 54 28 167
2018 Policy 20 33 18 16 11 3 0 54 27 350
2018 Project management 19 38 16 16 9 1 0 58 25 539
2018 Other services to the public 24 32 17 14 9 3 0 58 24 1777
2018 None of the above 23 30 19 14 10 4 0 55 25 3110
2017 Client contact centre 22 34 17 13 9 4 0 59 23 3289
2017 Health care practitioners 19 35 21 18 0 3 4 58 19 27
2017 Federal regulators 16 37 17 15 11 4 0 55 27 234
2017 Compliance, inspection and enforcement 16 32 17 17 14 4 0 50 33 8855
2017 Communications or public affairs 23 34 16 15 9 4 0 59 25 327
2017 Access to information and privacy 33 28 15 12 8 4 1 63 22 270
2017 Security 24 43 13 14 4 2 0 68 18 246
2017 Science and technology 22 30 18 16 12 3 0 53 29 257
2017 Library services 21 45 17 3 14 0 0 65 18 29
2017 Legal services 18 41 10 19 9 3 0 61 29 111
2017 Administration and operations 24 36 16 14 8 3 0 62 22 2446
2017 Human resources 19 39 14 16 11 1 0 58 27 968
2017 Financial management 25 36 15 14 8 2 0 62 22 668
2017 Procurement 27 41 13 16 1 1 0 70 17 70
2017 Real property 18 36 18 13 12 4 0 56 26 120
2017 Materiel management 28 38 13 11 5 4 1 69 17 118
2017 Information management 20 42 14 11 11 2 0 63 22 264
2017 Information technology 22 38 17 12 6 4 0 63 19 2577
2017 Internal audit 16 42 18 14 7 3 0 60 22 279
2017 Evaluation 25 30 20 12 6 6 0 59 20 142
2017 Data sciences 26 38 18 11 4 3 1 65 16 180
2017 Policy 24 34 12 17 10 4 0 60 27 341
2017 Project management 23 35 17 15 8 1 0 59 24 514
2017 Other services to the public 24 34 14 14 9 5 0 60 24 1811
2017 None of the above 21 32 17 14 10 5 0 57 25 4587
2014 Client contact centre 21 37 19 13 7 4 0 60 21 3675
2014 Health care practitioners 45 24 13 8 5 5 0 73 13 38
2014 Federal regulators 21 33 17 16 10 3 0 56 26 276
2014 Compliance, inspection and enforcement 17 34 17 17 12 3 0 52 30 9893
2014 Communications or public affairs 20 40 17 13 9 0 0 61 22 337
2014 Access to information and privacy 29 37 14 13 4 2 1 68 17 246
2014 Security 19 42 15 14 5 4 0 64 20 246
2014 Science and technology 22 32 16 14 11 4 0 56 27 249
2014 Library services 27 34 19 10 10 0 0 61 19 30
2014 Legal services 27 35 18 11 7 2 0 63 19 125
2014 Administration and operations 24 37 15 14 8 2 0 62 23 3073
2014 Human resources 17 34 18 18 11 2 0 53 29 1094
2014 Financial management 20 38 16 14 10 2 0 59 24 816
2014 Procurement 22 35 18 15 8 1 0 58 24 72
2014 Real property 21 33 17 20 7 2 0 55 28 158
2014 Materiel management 25 34 18 15 7 2 0 60 22 164
2014 Information management 21 35 16 15 8 4 1 59 24 322
2014 Information technology 21 35 17 14 9 4 0 59 24 2845
2014 Internal audit 15 37 18 17 11 3 0 53 28 339
2014 Evaluation 13 39 17 18 7 6 0 55 27 180
2014 Other services to the public 21 35 15 15 9 4 0 59 26 2582
2014 None of the above 19 33 18 15 11 4 0 55 26 4812
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 36 17 8 4 1 1 70 13 4656
2020 Health care practitioners 40 22 17 13 8 0 0 62 21 37
2020 Federal regulators 43 29 13 9 6 1 0 72 14 212
2020 Compliance, inspection and enforcement 29 39 16 11 5 0 0 68 16 9259
2020 Communications or public affairs 51 30 9 7 3 0 0 81 10 396
2020 Access to information and privacy 35 35 17 8 2 0 2 72 11 400
2020 Security 46 36 10 5 2 0 0 82 8 261
2020 Science and technology 32 38 7 14 9 0 0 70 23 196
2020 Library services 38 49 7 3 3 0 0 86 7 27
2020 Legal services 35 35 16 9 5 0 0 70 14 135
2020 Administration and operations 43 35 11 7 4 0 0 79 11 2399
2020 Human resources 45 34 9 8 3 1 0 80 12 1164
2020 Financial management 42 37 12 6 3 1 0 79 9 611
2020 Procurement 39 37 12 4 6 0 2 78 10 81
2020 Real property 45 31 11 8 3 0 1 77 11 154
2020 Materiel management 31 43 13 12 1 0 0 73 13 86
2020 Information management 39 36 12 6 6 0 0 75 13 285
2020 Information technology 41 38 11 7 3 0 0 80 9 2419
2020 Internal audit 34 43 12 9 2 0 0 77 11 341
2020 Evaluation 38 38 15 4 5 0 0 76 9 149
2020 Data sciences 39 42 12 4 1 1 1 83 5 199
2020 Policy 42 35 11 8 5 0 0 77 12 418
2020 Project management 45 36 9 6 4 0 0 81 10 695
2020 Other services to the public 35 36 15 8 4 0 1 72 13 2482
2020 None of the above 33 36 15 9 6 1 0 70 15 3162
2019 Client contact centre 24 38 19 12 6 0 0 62 18 3768
2019 Health care practitioners 21 59 14 0 6 0 0 80 6 32
2019 Federal regulators 31 32 18 10 8 2 0 64 18 225
2019 Compliance, inspection and enforcement 22 39 17 14 8 0 0 61 22 8732
2019 Communications or public affairs 38 39 9 10 3 0 0 78 13 365
2019 Access to information and privacy 34 37 14 10 4 0 1 71 15 366
2019 Security 41 36 11 7 6 0 0 77 12 227
2019 Science and technology 26 42 16 9 6 0 0 68 15 180
2019 Library services 38 24 15 11 12 0 0 62 23 32
2019 Legal services 30 36 17 7 8 1 1 68 15 139
2019 Administration and operations 35 36 13 10 5 0 0 72 15 2477
2019 Human resources 39 37 10 9 5 0 0 76 13 1035
2019 Financial management 30 38 17 10 4 0 0 69 14 689
2019 Procurement 29 49 15 6 1 0 0 78 7 66
2019 Real property 34 38 11 12 5 0 0 72 17 160
2019 Materiel management 28 45 17 7 3 0 0 72 10 131
2019 Information management 29 38 16 9 7 0 0 68 16 318
2019 Information technology 31 39 15 9 5 0 0 71 14 2421
2019 Internal audit 26 41 21 7 4 0 0 68 11 384
2019 Evaluation 26 40 20 11 3 0 0 65 14 190
2019 Data sciences 37 45 7 6 3 0 0 83 10 232
2019 Policy 28 42 12 12 6 0 0 70 18 375
2019 Project management 40 32 14 9 4 0 0 73 13 600
2019 Other services to the public 29 36 17 11 7 0 0 65 18 2146
2019 None of the above 27 36 18 11 8 0 0 63 19 3414
2018 Client contact centre 22 35 21 13 9 0 0 57 22 3421
2018 Health care practitioners 32 34 12 17 5 0 0 66 22 41
2018 Federal regulators 18 39 21 14 7 0 0 58 21 247
2018 Compliance, inspection and enforcement 20 36 19 14 11 0 0 56 25 8734
2018 Communications or public affairs 31 38 12 13 5 1 0 70 18 351
2018 Access to information and privacy 28 34 18 10 10 0 0 62 20 322
2018 Security 34 42 15 7 3 0 0 76 9 224
2018 Science and technology 23 37 18 9 13 0 0 60 21 171
2018 Library services 46 18 8 11 17 0 0 64 28 28
2018 Legal services 26 30 20 13 9 2 0 58 22 115
2018 Administration and operations 33 35 15 9 7 0 0 68 16 2404
2018 Human resources 32 38 13 10 6 0 0 70 16 1007
2018 Financial management 30 35 16 11 8 0 0 66 19 693
2018 Procurement 40 34 15 7 4 0 0 75 11 75
2018 Real property 31 35 20 7 8 0 0 66 15 146
2018 Materiel management 33 39 14 9 5 0 0 72 14 141
2018 Information management 27 37 16 11 8 0 0 64 19 301
2018 Information technology 26 38 18 10 7 1 0 65 17 2436
2018 Internal audit 27 36 18 12 6 0 1 63 18 386
2018 Evaluation 26 40 19 10 5 1 0 66 15 194
2018 Data sciences 32 36 15 7 7 1 1 70 15 165
2018 Policy 28 40 15 11 6 0 0 68 17 347
2018 Project management 33 36 15 10 6 0 0 69 16 542
2018 Other services to the public 27 35 17 11 9 0 0 63 20 1781
2018 None of the above 24 34 19 12 9 0 0 59 22 3115
2017 Client contact centre 21 38 18 13 8 0 0 60 22 3284
2017 Health care practitioners 28 43 14 7 7 0 0 72 15 27
2017 Federal regulators 23 40 14 14 9 0 0 63 23 235
2017 Compliance, inspection and enforcement 18 35 19 16 11 0 0 54 27 8861
2017 Communications or public affairs 31 41 11 9 7 0 0 72 16 328
2017 Access to information and privacy 29 40 14 8 8 0 0 69 17 271
2017 Security 30 43 14 8 4 1 0 74 12 246
2017 Science and technology 16 40 15 18 11 0 0 57 29 256
2017 Library services 24 45 14 7 11 0 0 69 18 29
2017 Legal services 29 34 10 13 11 3 0 65 25 111
2017 Administration and operations 30 38 15 11 6 0 0 68 17 2454
2017 Human resources 34 38 13 9 6 0 0 72 15 967
2017 Financial management 27 39 17 10 7 0 0 66 17 668
2017 Procurement 37 37 13 10 3 0 0 74 13 70
2017 Real property 33 37 13 13 4 0 0 70 17 120
2017 Materiel management 35 33 19 10 3 0 0 68 13 117
2017 Information management 24 41 14 11 9 1 0 66 20 265
2017 Information technology 26 39 17 10 6 0 0 66 17 2573
2017 Internal audit 20 37 25 11 7 0 0 57 18 279
2017 Evaluation 26 34 23 9 8 0 0 59 17 143
2017 Data sciences 30 41 14 12 3 0 0 71 15 180
2017 Policy 33 37 11 14 5 0 0 70 19 342
2017 Project management 37 34 13 11 6 0 0 70 17 513
2017 Other services to the public 23 37 17 14 8 0 0 60 23 1816
2017 None of the above 23 37 19 13 8 0 0 60 21 4588
2014 Client contact centre 19 37 21 14 9 0 0 56 23 3676
2014 Health care practitioners 29 39 11 8 13 0 0 68 21 38
2014 Federal regulators 21 36 20 11 12 0 0 57 23 277
2014 Compliance, inspection and enforcement 18 35 19 17 12 0 0 52 29 9901
2014 Communications or public affairs 33 36 12 10 9 0 0 70 19 337
2014 Access to information and privacy 30 39 16 8 7 0 0 69 15 247
2014 Security 23 44 16 10 6 1 0 68 16 247
2014 Science and technology 24 31 16 14 13 1 0 55 28 248
2014 Library services 38 39 6 14 0 3 0 79 14 30
2014 Legal services 22 40 19 9 8 2 0 63 17 125
2014 Administration and operations 27 38 15 11 8 0 0 66 19 3078
2014 Human resources 28 38 14 14 6 0 0 66 20 1094
2014 Financial management 25 37 16 13 8 0 0 62 21 815
2014 Procurement 19 40 20 14 5 0 1 60 19 73
2014 Real property 28 38 16 13 5 0 0 66 18 160
2014 Materiel management 23 40 17 15 5 0 0 63 20 163
2014 Information management 24 38 18 14 7 0 0 62 21 321
2014 Information technology 25 38 17 12 8 0 0 64 20 2849
2014 Internal audit 15 38 22 15 9 0 0 53 24 338
2014 Evaluation 19 38 18 14 11 1 1 57 25 180
2014 Other services to the public 21 38 17 14 9 1 0 59 23 2580
2014 None of the above 20 37 18 14 11 1 0 57 25 4818

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 39 8 4 2 0 0 86 6 4642
2020 Health care practitioners 53 33 6 6 3 0 0 86 8 37
2020 Federal regulators 47 35 9 7 2 0 0 82 9 211
2020 Compliance, inspection and enforcement 37 43 9 8 2 0 0 81 10 9205
2020 Communications or public affairs 45 38 7 8 2 0 0 83 10 392
2020 Access to information and privacy 50 38 7 3 2 0 0 88 5 397
2020 Security 39 47 6 5 2 0 0 86 8 260
2020 Science and technology 35 34 17 11 4 0 0 69 15 196
2020 Library services 63 23 10 3 0 0 0 86 3 27
2020 Legal services 41 46 6 4 2 0 0 88 6 135
2020 Administration and operations 43 39 9 6 2 0 0 83 8 2380
2020 Human resources 43 39 8 7 2 1 0 83 9 1154
2020 Financial management 44 41 9 6 1 0 0 85 6 609
2020 Procurement 44 39 16 1 0 0 0 83 1 81
2020 Real property 43 39 8 7 3 0 0 82 10 154
2020 Materiel management 26 54 13 6 2 0 0 80 8 84
2020 Information management 40 41 10 5 3 0 0 82 8 284
2020 Information technology 41 41 10 6 2 0 0 83 8 2400
2020 Internal audit 39 43 8 8 2 0 0 82 9 338
2020 Evaluation 40 46 7 4 3 0 0 86 7 147
2020 Data sciences 32 49 11 5 3 0 0 82 8 196
2020 Policy 44 38 7 7 3 0 0 82 11 415
2020 Project management 36 43 9 9 3 0 0 78 12 689
2020 Other services to the public 48 38 7 5 1 0 0 87 6 2472
2020 None of the above 41 40 9 7 3 0 0 81 9 3148
2019 Client contact centre 41 41 10 5 2 0 0 83 7 3755
2019 Health care practitioners 23 52 19 0 6 0 0 75 6 32
2019 Federal regulators 40 38 10 10 2 0 0 78 12 225
2019 Compliance, inspection and enforcement 35 44 10 8 3 0 0 79 11 8679
2019 Communications or public affairs 36 42 8 10 4 0 0 78 14 363
2019 Access to information and privacy 49 36 9 3 3 0 0 85 6 366
2019 Security 40 45 7 6 2 0 0 86 8 226
2019 Science and technology 33 42 11 7 7 1 0 75 14 180
2019 Library services 47 26 14 3 9 0 0 74 12 32
2019 Legal services 44 35 14 4 3 1 0 79 6 138
2019 Administration and operations 37 43 10 7 2 0 0 81 10 2468
2019 Human resources 38 42 8 7 3 0 0 81 11 1024
2019 Financial management 41 41 11 6 1 0 0 82 7 683
2019 Procurement 47 39 10 1 3 0 0 86 4 66
2019 Real property 28 47 12 10 4 0 0 75 14 160
2019 Materiel management 42 37 11 5 4 0 0 80 9 131
2019 Information management 31 39 14 13 3 0 0 71 16 317
2019 Information technology 35 42 12 7 3 0 0 77 10 2412
2019 Internal audit 37 45 12 5 1 0 0 82 6 384
2019 Evaluation 39 40 14 7 1 0 0 78 8 188
2019 Data sciences 33 46 11 8 2 1 0 79 10 232
2019 Policy 32 47 8 10 3 0 0 79 13 372
2019 Project management 28 45 12 11 4 0 0 73 15 598
2019 Other services to the public 43 39 9 6 2 0 0 82 8 2135
2019 None of the above 35 43 11 8 3 0 0 78 11 3397
2018 Client contact centre 37 43 12 6 3 0 0 79 9 3435
2018 Health care practitioners 53 36 5 5 0 0 0 90 5 41
2018 Federal regulators 29 47 12 8 4 0 0 76 12 247
2018 Compliance, inspection and enforcement 31 45 11 9 4 0 0 76 13 8737
2018 Communications or public affairs 31 43 11 11 4 0 0 74 15 351
2018 Access to information and privacy 42 36 9 8 5 0 0 78 13 324
2018 Security 37 48 8 5 3 0 0 85 8 226
2018 Science and technology 38 38 11 9 3 0 0 76 13 171
2018 Library services 58 18 11 7 6 0 0 76 14 28
2018 Legal services 37 44 13 4 2 0 0 80 7 115
2018 Administration and operations 35 40 12 9 3 0 0 76 12 2406
2018 Human resources 32 44 10 10 3 0 0 77 13 1011
2018 Financial management 36 42 13 6 4 0 0 77 10 695
2018 Procurement 48 41 4 4 3 0 0 89 7 75
2018 Real property 33 34 15 10 8 1 0 68 17 146
2018 Materiel management 39 42 12 4 3 0 0 81 6 141
2018 Information management 29 42 13 12 4 0 0 71 16 302
2018 Information technology 29 45 14 8 4 0 0 75 12 2446
2018 Internal audit 34 45 12 7 2 0 1 79 8 387
2018 Evaluation 41 38 13 4 4 0 0 78 8 194
2018 Data sciences 28 39 16 9 7 0 1 68 16 165
2018 Policy 32 42 14 10 3 0 0 74 13 347
2018 Project management 26 42 15 13 4 0 0 69 17 542
2018 Other services to the public 40 40 12 6 2 0 0 80 8 1780
2018 None of the above 32 42 13 8 5 0 0 74 13 3114
2017 Client contact centre 38 44 10 6 2 0 0 82 8 3286
2017 Health care practitioners 36 35 7 18 4 0 0 71 22 27
2017 Federal regulators 35 45 12 5 4 0 0 80 9 236
2017 Compliance, inspection and enforcement 30 45 11 10 4 0 0 75 14 8852
2017 Communications or public affairs 30 45 12 7 6 0 0 75 13 328
2017 Access to information and privacy 41 37 11 7 4 0 0 78 11 271
2017 Security 35 45 10 7 3 0 0 80 10 246
2017 Science and technology 26 46 10 10 7 0 0 72 18 257
2017 Library services 31 52 7 3 8 0 0 82 11 29
2017 Legal services 31 47 11 6 5 0 0 78 12 111
2017 Administration and operations 33 45 10 8 3 0 0 79 11 2450
2017 Human resources 34 41 11 10 4 0 0 75 14 967
2017 Financial management 36 44 10 7 3 0 0 80 10 668
2017 Procurement 36 56 4 4 0 0 0 91 4 70
2017 Real property 31 39 14 11 4 0 0 70 15 120
2017 Materiel management 35 45 9 9 2 0 0 80 11 117
2017 Information management 28 46 12 11 3 0 0 74 14 264
2017 Information technology 30 46 13 8 3 0 0 76 11 2575
2017 Internal audit 27 52 12 6 2 0 0 80 9 280
2017 Evaluation 31 51 9 8 1 0 1 83 8 143
2017 Data sciences 28 43 16 12 1 0 0 71 13 180
2017 Policy 33 44 9 12 2 0 0 76 14 342
2017 Project management 31 40 12 11 6 0 0 71 17 513
2017 Other services to the public 39 41 10 7 3 0 0 80 10 1818
2017 None of the above 33 44 11 8 4 0 0 77 12 4584

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 27 9 4 2 2 3 83 7 4656
2020 Health care practitioners 59 22 16 0 3 0 0 81 3 37
2020 Federal regulators 54 25 11 5 2 1 1 81 7 213
2020 Compliance, inspection and enforcement 48 32 10 6 3 0 0 81 9 9253
2020 Communications or public affairs 57 27 8 5 3 1 0 85 8 396
2020 Access to information and privacy 53 26 11 5 2 0 3 82 7 399
2020 Security 57 28 8 4 2 0 0 86 6 261
2020 Science and technology 45 31 12 5 6 0 0 76 12 195
2020 Library services 52 38 3 3 3 0 0 90 7 27
2020 Legal services 45 35 14 3 3 0 0 79 7 134
2020 Administration and operations 53 29 9 5 3 0 1 83 8 2394
2020 Human resources 54 29 9 5 2 0 1 83 7 1161
2020 Financial management 50 34 9 3 3 0 0 85 6 610
2020 Procurement 54 32 9 4 1 0 0 86 5 80
2020 Real property 45 33 10 5 5 1 1 80 10 153
2020 Materiel management 46 32 16 6 1 0 0 78 7 86
2020 Information management 50 26 12 5 5 0 1 77 11 282
2020 Information technology 54 29 9 4 2 1 0 84 7 2419
2020 Internal audit 48 35 10 4 1 1 0 84 5 341
2020 Evaluation 55 24 13 7 2 0 0 79 8 148
2020 Data sciences 53 32 8 4 3 0 0 85 7 199
2020 Policy 51 32 7 6 3 0 1 84 9 415
2020 Project management 55 29 7 6 3 0 0 84 9 692
2020 Other services to the public 51 30 10 4 2 1 1 83 7 2477
2020 None of the above 48 31 10 5 4 1 1 80 9 3157
2019 Client contact centre 49 32 11 5 3 0 0 81 8 3767
2019 Health care practitioners 50 38 12 0 0 0 0 88 0 32
2019 Federal regulators 47 27 14 8 3 0 1 74 12 223
2019 Compliance, inspection and enforcement 42 34 12 7 4 1 0 77 11 8720
2019 Communications or public affairs 52 28 8 5 4 0 2 82 9 366
2019 Access to information and privacy 49 33 10 5 2 1 0 83 6 369
2019 Security 52 30 7 8 3 0 0 81 12 228
2019 Science and technology 47 31 11 6 5 0 1 78 11 181
2019 Library services 62 26 3 3 3 3 0 91 7 33
2019 Legal services 45 30 12 6 6 1 0 76 13 139
2019 Administration and operations 47 30 12 6 4 1 1 78 10 2477
2019 Human resources 49 31 10 5 3 0 1 81 9 1035
2019 Financial management 47 30 11 8 3 0 0 78 11 686
2019 Procurement 55 23 16 3 3 0 0 78 6 66
2019 Real property 47 31 11 7 4 0 0 79 11 161
2019 Materiel management 45 31 16 4 2 0 2 78 6 131
2019 Information management 40 34 11 7 7 0 1 75 14 319
2019 Information technology 48 31 11 6 3 1 1 80 9 2419
2019 Internal audit 37 42 13 3 3 1 1 80 6 384
2019 Evaluation 47 32 11 7 3 0 0 79 10 190
2019 Data sciences 51 32 8 3 3 1 1 86 6 234
2019 Policy 46 29 11 9 4 0 0 76 13 373
2019 Project management 49 30 9 8 4 1 0 79 12 598
2019 Other services to the public 47 30 12 6 3 1 0 78 9 2142
2019 None of the above 42 32 13 7 4 1 1 76 11 3416
2018 Client contact centre 43 36 11 6 3 0 0 80 9 3412
2018 Health care practitioners 41 37 15 5 0 3 0 80 5 40
2018 Federal regulators 48 32 10 7 3 0 0 80 10 245
2018 Compliance, inspection and enforcement 38 38 11 7 5 1 0 77 12 8722
2018 Communications or public affairs 44 34 11 6 4 1 0 79 10 350
2018 Access to information and privacy 45 32 12 5 6 0 1 77 11 323
2018 Security 45 37 7 6 3 1 1 84 9 224
2018 Science and technology 44 35 8 6 4 1 1 81 11 170
2018 Library services 63 11 15 3 4 0 3 77 8 28
2018 Legal services 46 23 16 5 9 1 1 70 14 115
2018 Administration and operations 43 34 12 6 4 1 0 78 10 2385
2018 Human resources 42 36 11 6 4 0 0 79 10 1008
2018 Financial management 44 34 10 7 4 1 0 79 11 685
2018 Procurement 55 33 1 8 1 0 1 89 9 75
2018 Real property 37 37 13 5 5 2 0 76 10 145
2018 Materiel management 49 29 11 5 6 0 0 78 11 139
2018 Information management 43 30 14 7 5 0 1 74 12 301
2018 Information technology 40 36 13 6 4 1 0 77 10 2434
2018 Internal audit 42 36 12 5 4 0 1 78 9 386
2018 Evaluation 43 34 14 5 2 1 1 78 8 191
2018 Data sciences 40 30 15 6 6 2 2 72 12 166
2018 Policy 43 33 11 7 4 1 0 78 11 346
2018 Project management 44 33 11 8 4 0 0 77 12 533
2018 Other services to the public 46 32 12 6 4 0 0 78 10 1781
2018 None of the above 39 34 14 7 5 1 1 74 12 3102
2017 Client contact centre 43 37 9 6 3 1 1 81 9 3290
2017 Health care practitioners 63 34 0 4 0 0 0 96 4 27
2017 Federal regulators 41 37 7 8 6 1 1 79 13 235
2017 Compliance, inspection and enforcement 38 37 11 8 4 1 0 76 13 8868
2017 Communications or public affairs 39 40 8 8 3 1 1 81 11 328
2017 Access to information and privacy 46 34 8 6 4 1 1 82 10 270
2017 Security 39 39 9 8 5 0 0 78 13 246
2017 Science and technology 41 37 10 8 4 0 0 78 12 256
2017 Library services 34 55 3 7 0 0 0 89 7 29
2017 Legal services 35 32 12 12 7 1 1 68 19 111
2017 Administration and operations 42 36 11 7 4 1 0 78 11 2455
2017 Human resources 44 33 10 8 3 1 0 78 12 967
2017 Financial management 43 36 10 5 4 1 0 80 9 670
2017 Procurement 53 31 8 6 0 1 0 86 6 70
2017 Real property 46 30 15 5 4 0 0 76 9 120
2017 Materiel management 40 39 10 7 4 0 0 79 11 115
2017 Information management 43 35 10 8 3 1 0 79 11 265
2017 Information technology 39 39 11 7 3 0 1 79 10 2576
2017 Internal audit 29 43 15 7 5 1 0 72 13 280
2017 Evaluation 42 36 10 7 3 1 1 80 10 143
2017 Data sciences 46 33 8 10 2 0 1 79 12 180
2017 Policy 48 33 8 7 4 0 0 81 11 342
2017 Project management 48 30 12 6 3 1 1 79 9 515
2017 Other services to the public 42 36 11 7 4 1 0 78 11 1818
2017 None of the above 38 36 12 8 4 1 0 75 13 4598
2014 Client contact centre 41 37 11 7 3 1 0 79 10 3681
2014 Health care practitioners 58 29 0 11 3 0 0 87 13 38
2014 Federal regulators 36 40 12 8 4 0 1 77 12 278
2014 Compliance, inspection and enforcement 38 38 10 8 5 1 0 77 13 9904
2014 Communications or public affairs 44 34 8 7 5 0 1 79 12 337
2014 Access to information and privacy 48 34 9 6 2 0 1 82 9 247
2014 Security 36 41 11 6 4 1 0 78 11 247
2014 Science and technology 39 37 11 6 5 1 0 77 11 248
2014 Library services 40 40 13 7 0 0 0 80 7 30
2014 Legal services 43 35 10 8 4 0 0 78 12 124
2014 Administration and operations 41 36 11 7 4 0 0 77 12 3076
2014 Human resources 40 35 11 9 4 1 0 76 13 1095
2014 Financial management 40 40 9 6 4 0 0 81 10 816
2014 Procurement 41 36 7 12 4 0 0 77 17 73
2014 Real property 40 39 10 7 3 1 0 80 10 160
2014 Materiel management 37 37 10 12 4 0 0 74 16 164
2014 Information management 37 39 12 6 5 1 0 76 11 321
2014 Information technology 40 35 11 7 5 1 0 76 12 2849
2014 Internal audit 34 40 11 9 5 1 0 75 14 339
2014 Evaluation 44 31 13 8 2 1 1 76 11 180
2014 Other services to the public 42 36 10 7 4 1 1 79 11 2582
2014 None of the above 39 35 11 8 5 1 1 76 13 4821

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 41 8 8 3 0 1 81 11 4647
2020 Health care practitioners 57 27 6 6 6 0 0 83 11 37
2020 Federal regulators 37 39 9 11 3 0 1 77 15 212
2020 Compliance, inspection and enforcement 29 45 11 12 3 0 0 74 15 9237
2020 Communications or public affairs 39 39 13 6 1 0 2 80 7 396
2020 Access to information and privacy 41 39 8 8 2 0 2 81 10 400
2020 Security 40 42 10 6 2 0 0 82 8 260
2020 Science and technology 34 42 9 10 4 0 0 77 14 196
2020 Library services 43 45 4 4 0 0 5 92 4 26
2020 Legal services 28 44 9 14 4 1 1 72 19 134
2020 Administration and operations 38 41 11 7 2 0 2 80 9 2391
2020 Human resources 41 40 8 7 2 0 1 82 10 1160
2020 Financial management 38 42 11 7 2 0 1 80 9 612
2020 Procurement 48 38 12 0 2 0 0 86 2 79
2020 Real property 34 38 13 12 3 0 1 72 14 152
2020 Materiel management 42 32 16 6 2 0 2 76 8 85
2020 Information management 30 45 9 11 4 0 1 76 15 284
2020 Information technology 38 38 12 9 2 0 1 76 11 2414
2020 Internal audit 34 42 13 9 3 0 0 76 11 341
2020 Evaluation 33 43 9 11 3 0 1 77 14 150
2020 Data sciences 41 44 7 5 1 0 0 86 6 200
2020 Policy 39 36 10 9 3 0 2 77 13 416
2020 Project management 36 38 11 11 3 0 1 75 14 693
2020 Other services to the public 36 43 9 9 2 0 1 80 11 2468
2020 None of the above 34 41 11 9 3 0 1 76 13 3148
2019 Client contact centre 31 44 9 12 3 0 0 75 15 3751
2019 Health care practitioners 43 38 13 3 3 0 0 81 6 31
2019 Federal regulators 34 33 9 16 7 0 0 68 23 222
2019 Compliance, inspection and enforcement 23 45 11 15 6 0 0 68 21 8703
2019 Communications or public affairs 32 39 12 12 4 0 1 72 16 366
2019 Access to information and privacy 34 42 10 11 3 0 0 76 14 371
2019 Security 40 41 7 10 3 0 0 81 12 226
2019 Science and technology 33 42 15 5 5 0 0 75 11 181
2019 Library services 43 37 6 9 5 0 0 80 14 33
2019 Legal services 27 35 12 12 13 1 1 63 25 139
2019 Administration and operations 32 41 11 11 4 0 1 74 15 2467
2019 Human resources 36 41 9 10 4 0 1 77 14 1027
2019 Financial management 30 43 12 10 4 0 0 73 14 686
2019 Procurement 40 33 14 6 6 0 0 73 12 65
2019 Real property 31 35 14 18 3 0 0 66 21 160
2019 Materiel management 40 42 11 6 1 0 0 82 7 130
2019 Information management 31 38 9 16 5 1 0 69 21 318
2019 Information technology 33 41 12 9 4 0 0 74 13 2415
2019 Internal audit 31 41 12 13 3 0 0 72 16 382
2019 Evaluation 31 43 13 11 2 0 0 74 13 189
2019 Data sciences 40 39 11 7 2 0 1 80 9 234
2019 Policy 27 41 11 15 5 0 1 69 20 375
2019 Project management 29 42 14 10 4 0 1 71 14 594
2019 Other services to the public 27 44 10 13 6 0 0 71 19 2145
2019 None of the above 26 42 12 14 5 0 0 69 19 3399
2018 Client contact centre 29 49 7 11 4 0 0 78 15 3440
2018 Health care practitioners 34 47 7 7 3 0 3 83 10 41
2018 Federal regulators 19 47 12 17 5 0 0 66 22 247
2018 Compliance, inspection and enforcement 20 49 8 16 7 0 0 69 22 8763
2018 Communications or public affairs 27 41 11 15 5 1 1 69 20 349
2018 Access to information and privacy 32 42 8 14 5 0 0 73 19 324
2018 Security 35 43 10 9 2 0 0 78 12 227
2018 Science and technology 19 55 11 11 4 1 0 75 15 171
2018 Library services 38 48 3 7 3 0 0 86 10 28
2018 Legal services 19 45 11 12 12 0 1 64 24 115
2018 Administration and operations 25 46 10 13 5 0 1 72 18 2406
2018 Human resources 27 46 10 12 5 0 1 73 17 1014
2018 Financial management 29 44 8 14 4 0 1 73 18 695
2018 Procurement 35 43 9 11 3 0 0 77 13 75
2018 Real property 25 38 11 18 6 0 1 64 25 145
2018 Materiel management 41 40 10 7 1 0 1 82 8 141
2018 Information management 21 48 10 13 7 0 0 70 20 301
2018 Information technology 25 46 12 12 5 0 1 71 17 2448
2018 Internal audit 25 47 11 12 5 0 1 72 17 386
2018 Evaluation 26 50 7 12 4 0 1 77 16 192
2018 Data sciences 37 38 11 9 4 0 0 76 13 166
2018 Policy 25 47 8 13 6 0 1 72 20 347
2018 Project management 23 46 13 11 6 0 1 70 17 541
2018 Other services to the public 23 50 7 14 6 0 0 73 20 1789
2018 None of the above 23 44 10 15 6 0 1 68 22 3120
2017 Client contact centre 29 45 9 12 4 0 0 75 16 3289
2017 Health care practitioners 21 56 4 9 11 0 0 76 20 27
2017 Federal regulators 21 43 13 12 10 0 0 64 22 236
2017 Compliance, inspection and enforcement 18 44 11 18 8 0 0 63 26 8867
2017 Communications or public affairs 29 42 12 11 4 1 1 73 15 328
2017 Access to information and privacy 28 44 10 11 6 0 0 72 17 269
2017 Security 34 43 8 11 4 0 0 77 15 246
2017 Science and technology 26 38 14 13 9 0 0 64 21 257
2017 Library services 39 36 14 4 7 0 0 75 11 28
2017 Legal services 17 39 14 14 16 0 1 56 31 111
2017 Administration and operations 28 44 11 12 5 0 0 72 17 2453
2017 Human resources 31 41 9 11 7 0 0 72 19 968
2017 Financial management 31 43 11 11 4 0 0 74 15 669
2017 Procurement 36 37 13 11 3 0 0 73 14 70
2017 Real property 22 42 14 14 7 0 0 65 21 120
2017 Materiel management 38 39 10 11 2 0 0 77 13 118
2017 Information management 29 46 8 12 6 0 0 74 18 264
2017 Information technology 27 43 12 12 6 0 0 70 17 2576
2017 Internal audit 24 48 9 14 6 0 0 72 20 280
2017 Evaluation 27 43 17 10 3 0 0 70 13 143
2017 Data sciences 33 44 12 10 2 0 0 76 12 180
2017 Policy 25 44 10 14 6 1 1 70 20 342
2017 Project management 30 39 15 11 5 0 1 69 16 515
2017 Other services to the public 25 43 10 16 7 0 0 68 23 1817
2017 None of the above 25 42 11 14 7 0 0 67 21 4595
2014 Client contact centre 30 46 10 10 4 0 0 76 15 3678
2014 Health care practitioners 39 45 5 11 0 0 0 84 11 38
2014 Federal regulators 20 44 9 16 11 0 0 64 27 277
2014 Compliance, inspection and enforcement 20 44 11 17 8 0 0 65 24 9895
2014 Communications or public affairs 31 40 8 14 7 0 0 71 21 337
2014 Access to information and privacy 33 42 12 7 4 0 1 76 12 245
2014 Security 26 45 11 11 5 1 0 73 16 247
2014 Science and technology 27 44 7 14 8 0 0 71 22 249
2014 Library services 38 41 14 7 0 0 0 80 7 29
2014 Legal services 22 47 11 10 9 0 1 70 19 125
2014 Administration and operations 30 41 11 12 5 0 0 72 17 3076
2014 Human resources 31 41 11 12 4 0 1 73 16 1094
2014 Financial management 28 45 11 11 5 0 0 73 16 816
2014 Procurement 26 42 7 16 8 0 0 68 25 73
2014 Real property 25 40 13 12 10 0 0 65 22 160
2014 Materiel management 28 42 12 14 4 0 0 70 18 163
2014 Information management 29 44 9 12 6 0 1 74 18 321
2014 Information technology 30 40 12 12 6 0 0 70 18 2845
2014 Internal audit 23 43 13 15 7 0 0 65 22 338
2014 Evaluation 24 47 10 12 7 0 0 71 19 180
2014 Other services to the public 25 45 10 14 5 0 0 71 20 2582
2014 None of the above 25 43 11 15 7 0 0 68 22 4823

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 22 11 3 3 3 3 82 6 4650
2020 Health care practitioners 56 16 17 3 6 0 3 74 9 37
2020 Federal regulators 57 22 13 3 2 3 1 82 5 213
2020 Compliance, inspection and enforcement 52 25 12 4 3 2 1 79 8 9225
2020 Communications or public affairs 63 20 8 4 2 1 1 85 7 394
2020 Access to information and privacy 55 23 12 3 2 2 3 82 5 398
2020 Security 64 23 8 2 1 1 0 88 4 260
2020 Science and technology 44 26 13 7 7 2 1 72 15 196
2020 Library services 56 25 8 3 3 3 0 84 7 27
2020 Legal services 47 27 18 4 3 1 0 75 7 135
2020 Administration and operations 57 22 11 4 3 2 2 82 7 2395
2020 Human resources 60 22 9 4 2 1 2 84 7 1163
2020 Financial management 55 24 10 4 3 2 1 82 7 610
2020 Procurement 53 24 14 1 1 0 6 82 3 79
2020 Real property 56 25 11 3 4 1 1 82 7 152
2020 Materiel management 49 24 20 4 1 1 0 74 6 86
2020 Information management 52 23 13 3 6 2 1 77 9 282
2020 Information technology 59 23 10 3 2 1 1 84 6 2418
2020 Internal audit 50 30 13 3 2 2 1 82 5 340
2020 Evaluation 55 22 11 5 2 3 1 80 8 149
2020 Data sciences 62 21 9 5 2 1 0 84 7 200
2020 Policy 56 22 10 4 5 1 2 81 9 417
2020 Project management 61 21 8 4 4 1 2 84 7 691
2020 Other services to the public 54 22 13 4 2 3 2 79 7 2476
2020 None of the above 50 23 15 4 4 2 2 76 8 3150

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 32 14 8 4 4 1 72 13 4648
2020 Health care practitioners 30 39 17 8 6 0 0 69 14 36
2020 Federal regulators 34 35 13 8 7 3 0 71 16 212
2020 Compliance, inspection and enforcement 26 36 17 12 7 2 0 63 19 9253
2020 Communications or public affairs 41 36 9 7 3 4 0 80 10 396
2020 Access to information and privacy 34 32 16 8 4 3 2 70 13 399
2020 Security 39 38 10 8 2 3 0 79 10 262
2020 Science and technology 21 31 21 14 10 3 1 54 25 197
2020 Library services 27 27 32 14 0 0 0 54 14 27
2020 Legal services 30 37 14 11 7 1 0 67 19 135
2020 Administration and operations 37 33 14 9 4 2 0 72 14 2391
2020 Human resources 37 37 12 8 4 2 0 76 12 1161
2020 Financial management 39 32 17 7 4 1 0 72 11 609
2020 Procurement 36 41 10 7 4 2 0 79 11 81
2020 Real property 37 37 15 6 4 1 0 75 10 153
2020 Materiel management 31 36 12 11 7 1 2 69 19 85
2020 Information management 32 35 14 9 5 3 1 70 15 284
2020 Information technology 38 35 13 7 5 2 0 75 12 2414
2020 Internal audit 32 38 17 7 4 1 1 71 11 337
2020 Evaluation 33 37 13 11 4 2 0 72 15 150
2020 Data sciences 38 36 10 10 3 1 0 76 14 199
2020 Policy 33 34 16 10 6 2 0 68 16 419
2020 Project management 35 38 11 10 4 1 0 74 15 690
2020 Other services to the public 34 33 14 9 5 3 1 70 15 2475
2020 None of the above 31 33 16 9 6 3 0 67 16 3151
2019 Client contact centre 28 32 19 11 7 3 0 62 19 3758
2019 Health care practitioners 37 41 12 7 3 0 0 78 10 30
2019 Federal regulators 30 30 17 13 9 2 0 61 22 224
2019 Compliance, inspection and enforcement 23 33 17 14 11 2 0 57 25 8730
2019 Communications or public affairs 32 38 12 10 5 2 0 72 16 366
2019 Access to information and privacy 42 29 13 10 4 1 0 72 15 368
2019 Security 41 30 15 7 6 1 0 72 13 225
2019 Science and technology 23 35 19 9 11 2 1 60 20 180
2019 Library services 29 40 18 6 6 0 0 70 12 32
2019 Legal services 28 39 13 8 10 2 0 69 18 139
2019 Administration and operations 33 34 16 9 7 1 0 68 16 2474
2019 Human resources 32 37 13 12 5 1 1 69 17 1034
2019 Financial management 30 37 15 11 6 1 0 67 17 685
2019 Procurement 38 39 6 9 6 1 0 79 15 66
2019 Real property 32 35 15 10 7 1 0 68 17 160
2019 Materiel management 28 36 17 8 9 2 1 66 17 130
2019 Information management 26 37 19 7 8 2 0 65 15 317
2019 Information technology 33 32 16 10 7 2 0 67 17 2423
2019 Internal audit 29 35 17 13 5 1 0 65 18 382
2019 Evaluation 25 41 20 7 6 1 0 67 13 188
2019 Data sciences 29 39 15 8 6 3 0 70 15 234
2019 Policy 23 34 18 16 6 2 0 59 23 377
2019 Project management 33 33 15 12 6 1 0 66 18 595
2019 Other services to the public 31 32 16 11 7 2 0 65 19 2142
2019 None of the above 27 33 18 11 8 3 0 62 20 3412
2018 Client contact centre 24 33 20 12 8 2 0 59 21 3419
2018 Health care practitioners 29 48 5 13 5 0 0 77 18 39
2018 Federal regulators 21 35 19 15 10 1 0 56 25 247
2018 Compliance, inspection and enforcement 20 32 19 16 12 1 0 52 29 8722
2018 Communications or public affairs 24 40 14 13 6 3 0 67 19 351
2018 Access to information and privacy 31 31 18 14 5 1 0 63 19 324
2018 Security 27 39 18 9 5 2 0 67 15 222
2018 Science and technology 19 33 20 11 15 1 1 53 27 170
2018 Library services 29 46 7 0 18 0 0 75 18 28
2018 Legal services 20 34 15 15 11 4 0 56 28 114
2018 Administration and operations 28 36 16 10 8 2 0 65 18 2390
2018 Human resources 27 37 17 12 6 1 0 65 18 1009
2018 Financial management 27 37 15 10 9 1 0 65 19 695
2018 Procurement 30 37 15 11 5 1 0 68 17 73
2018 Real property 27 39 15 8 10 0 0 66 18 145
2018 Materiel management 30 31 19 12 8 0 1 61 20 140
2018 Information management 23 43 14 8 8 2 0 68 17 303
2018 Information technology 26 34 18 13 8 2 0 61 21 2431
2018 Internal audit 24 37 19 12 6 1 1 62 19 383
2018 Evaluation 29 33 16 12 7 2 0 63 20 193
2018 Data sciences 25 41 11 12 9 2 0 68 21 166
2018 Policy 27 31 18 13 9 2 0 60 22 349
2018 Project management 26 37 14 13 8 1 0 64 21 540
2018 Other services to the public 26 34 16 13 8 2 0 62 22 1778
2018 None of the above 24 32 20 13 9 2 0 57 22 3106
2017 Client contact centre 25 35 17 12 7 2 1 62 20 3283
2017 Health care practitioners 30 32 11 16 4 4 4 66 21 27
2017 Federal regulators 22 38 13 12 10 4 0 63 23 234
2017 Compliance, inspection and enforcement 19 33 17 16 12 2 0 53 29 8854
2017 Communications or public affairs 30 41 10 13 3 2 0 72 17 328
2017 Access to information and privacy 33 30 16 13 6 2 0 65 19 269
2017 Security 34 40 11 9 5 1 0 75 14 246
2017 Science and technology 21 30 18 16 16 0 0 50 32 257
2017 Library services 31 24 14 17 14 0 0 55 31 29
2017 Legal services 15 34 19 14 15 2 0 50 30 110
2017 Administration and operations 30 36 14 11 6 2 0 68 18 2450
2017 Human resources 29 38 13 12 7 1 0 68 19 965
2017 Financial management 32 37 13 12 5 2 0 70 17 669
2017 Procurement 27 40 13 19 0 1 0 68 19 70
2017 Real property 31 32 14 13 7 3 0 65 21 120
2017 Materiel management 35 35 12 8 7 3 0 72 16 116
2017 Information management 26 37 17 10 7 4 0 65 17 262
2017 Information technology 26 39 16 10 7 2 0 66 17 2572
2017 Internal audit 21 36 19 14 8 2 0 58 23 280
2017 Evaluation 39 25 17 10 6 3 0 66 16 143
2017 Data sciences 34 34 15 10 5 1 0 68 16 180
2017 Policy 27 31 15 15 8 4 0 60 24 341
2017 Project management 32 38 12 12 4 1 0 71 16 515
2017 Other services to the public 28 33 14 13 8 3 0 63 22 1813
2017 None of the above 25 33 18 12 8 3 0 60 21 4591
2014 Client contact centre 26 37 16 11 7 2 0 65 18 3677
2014 Health care practitioners 42 29 13 11 5 0 0 71 16 38
2014 Federal regulators 27 31 17 14 9 2 0 59 24 278
2014 Compliance, inspection and enforcement 21 34 16 16 11 2 0 56 27 9897
2014 Communications or public affairs 30 35 12 12 8 2 0 66 21 337
2014 Access to information and privacy 38 36 13 10 3 1 0 74 13 247
2014 Security 28 36 16 11 6 2 0 66 18 247
2014 Science and technology 21 31 19 11 16 3 0 53 28 249
2014 Library services 47 30 7 7 6 3 0 79 14 30
2014 Legal services 20 41 13 12 12 2 1 62 25 125
2014 Administration and operations 30 37 14 10 7 1 0 68 18 3078
2014 Human resources 25 37 14 15 7 1 0 63 23 1094
2014 Financial management 31 36 14 10 7 1 0 68 18 814
2014 Procurement 25 45 8 14 8 0 0 70 22 73
2014 Real property 28 40 15 8 6 2 1 70 15 160
2014 Materiel management 29 36 16 10 7 1 1 67 17 163
2014 Information management 27 37 15 12 7 1 0 66 18 321
2014 Information technology 29 36 15 10 8 2 0 66 18 2848
2014 Internal audit 22 33 18 15 11 1 0 56 26 339
2014 Evaluation 23 34 16 13 9 4 0 60 24 180
2014 Other services to the public 26 36 16 11 8 2 0 64 20 2584
2014 None of the above 25 34 16 13 8 3 0 61 22 4822

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 28 14 10 7 4 2 66 19 4652
2020 Health care practitioners 30 30 24 8 8 0 0 59 17 37
2020 Federal regulators 39 30 7 9 13 1 0 70 23 212
2020 Compliance, inspection and enforcement 26 32 15 14 11 1 1 59 25 9271
2020 Communications or public affairs 38 31 10 11 5 3 1 73 17 397
2020 Access to information and privacy 32 31 15 10 7 3 3 67 17 401
2020 Security 39 27 14 15 4 1 1 67 19 260
2020 Science and technology 17 26 19 17 19 1 1 44 37 197
2020 Library services 15 32 10 27 15 0 0 47 42 27
2020 Legal services 27 31 14 16 10 0 1 59 26 136
2020 Administration and operations 32 31 13 12 9 2 2 65 21 2404
2020 Human resources 34 31 13 12 7 2 2 67 19 1166
2020 Financial management 34 30 13 12 8 0 2 66 21 614
2020 Procurement 25 34 17 11 6 2 4 63 18 81
2020 Real property 31 32 18 9 5 4 1 66 14 154
2020 Materiel management 25 23 23 14 9 1 4 51 25 86
2020 Information management 30 30 17 8 10 3 2 63 19 284
2020 Information technology 35 31 13 9 9 2 1 68 19 2417
2020 Internal audit 32 31 14 11 7 2 2 66 19 342
2020 Evaluation 29 35 12 13 6 3 1 67 20 150
2020 Data sciences 37 33 12 10 6 1 0 72 17 200
2020 Policy 34 29 14 11 9 2 2 65 20 417
2020 Project management 35 34 10 10 8 1 1 71 19 696
2020 Other services to the public 30 30 15 12 8 3 1 63 21 2480
2020 None of the above 27 29 17 12 10 3 1 59 23 3162
2019 Client contact centre 26 30 16 13 12 2 1 58 26 3768
2019 Health care practitioners 21 51 10 9 3 3 3 77 13 31
2019 Federal regulators 33 24 12 13 15 2 1 58 29 224
2019 Compliance, inspection and enforcement 25 31 14 14 14 1 1 57 29 8740
2019 Communications or public affairs 34 29 12 14 9 2 1 65 24 365
2019 Access to information and privacy 39 28 13 10 7 3 1 69 18 369
2019 Security 34 23 17 13 9 2 1 59 23 226
2019 Science and technology 17 27 20 14 19 1 2 45 34 180
2019 Library services 12 23 18 25 12 3 8 39 41 33
2019 Legal services 29 28 15 12 14 3 1 58 26 139
2019 Administration and operations 30 30 14 12 11 1 1 62 24 2478
2019 Human resources 32 33 11 13 9 1 1 66 22 1035
2019 Financial management 28 35 14 12 9 1 0 64 22 688
2019 Procurement 39 28 14 10 9 0 0 67 19 66
2019 Real property 32 23 18 15 12 1 0 55 27 161
2019 Materiel management 26 28 15 15 14 2 1 55 29 130
2019 Information management 28 30 17 11 12 1 2 59 23 320
2019 Information technology 30 29 15 12 11 2 1 60 24 2426
2019 Internal audit 26 31 15 13 10 2 2 60 25 384
2019 Evaluation 25 36 15 11 12 0 1 61 23 189
2019 Data sciences 30 30 12 13 10 4 1 63 25 234
2019 Policy 29 27 14 14 14 0 2 57 29 376
2019 Project management 32 33 13 13 8 1 1 66 21 600
2019 Other services to the public 28 29 16 12 11 2 1 60 24 2139
2019 None of the above 25 29 15 13 13 3 2 56 28 3413
2018 Client contact centre 23 30 17 15 12 2 1 55 28 3423
2018 Health care practitioners 29 36 15 7 8 0 5 68 16 39
2018 Federal regulators 25 30 11 16 16 1 1 56 33 247
2018 Compliance, inspection and enforcement 22 30 15 16 16 1 1 53 32 8716
2018 Communications or public affairs 27 34 12 15 11 1 1 62 26 351
2018 Access to information and privacy 32 28 17 12 9 1 2 62 21 324
2018 Security 29 30 15 16 6 2 2 61 23 223
2018 Science and technology 18 18 16 20 21 4 1 39 44 170
2018 Library services 18 14 15 32 21 0 0 32 53 28
2018 Legal services 21 24 30 9 14 3 0 46 23 113
2018 Administration and operations 26 32 14 13 12 1 1 59 26 2390
2018 Human resources 25 31 15 14 12 1 1 57 27 1011
2018 Financial management 28 34 13 11 12 1 0 63 24 692
2018 Procurement 29 29 16 17 7 1 1 59 24 73
2018 Real property 25 34 16 9 14 1 2 60 24 146
2018 Materiel management 29 29 18 12 11 0 1 59 23 140
2018 Information management 27 32 13 13 13 1 1 60 26 301
2018 Information technology 23 30 15 15 14 1 1 55 30 2429
2018 Internal audit 25 28 17 15 12 2 2 55 27 385
2018 Evaluation 30 28 20 8 13 1 1 59 21 194
2018 Data sciences 26 29 12 16 15 2 1 56 32 165
2018 Policy 27 27 13 17 15 1 1 55 32 347
2018 Project management 26 36 14 13 9 1 1 64 22 541
2018 Other services to the public 28 30 15 13 12 2 1 59 26 1783
2018 None of the above 22 28 19 13 14 2 2 53 28 3102
2017 Client contact centre 23 30 16 15 12 2 2 55 28 3285
2017 Health care practitioners 28 26 22 7 13 4 0 56 21 26
2017 Federal regulators 21 31 14 13 17 4 0 54 31 236
2017 Compliance, inspection and enforcement 21 29 14 17 17 2 1 51 35 8855
2017 Communications or public affairs 27 33 10 13 10 2 5 64 25 328
2017 Access to information and privacy 30 32 14 11 11 2 1 63 22 270
2017 Security 32 33 12 10 10 1 2 67 21 246
2017 Science and technology 15 23 15 19 26 2 1 39 46 257
2017 Library services 10 21 7 27 28 3 3 33 59 29
2017 Legal services 15 31 16 17 15 5 2 48 35 110
2017 Administration and operations 27 30 13 14 12 2 2 59 27 2452
2017 Human resources 28 31 14 12 12 1 2 61 25 965
2017 Financial management 30 29 13 14 12 2 0 60 26 668
2017 Procurement 21 43 9 14 11 1 0 65 26 70
2017 Real property 23 34 12 14 10 4 4 62 26 120
2017 Materiel management 24 34 15 11 13 2 1 60 24 117
2017 Information management 24 33 14 12 13 2 3 60 26 265
2017 Information technology 22 33 13 14 14 2 1 58 29 2573
2017 Internal audit 20 33 14 17 13 1 2 55 31 279
2017 Evaluation 26 32 12 9 13 4 3 63 24 143
2017 Data sciences 31 28 11 13 15 2 1 60 28 179
2017 Policy 28 26 11 19 13 2 2 56 33 342
2017 Project management 32 31 11 14 10 1 1 64 25 514
2017 Other services to the public 27 29 14 15 13 2 1 58 28 1819
2017 None of the above 22 29 16 14 14 3 2 53 30 4586
2014 Client contact centre 24 31 15 15 12 2 2 56 28 3677
2014 Health care practitioners 27 36 8 13 16 0 0 63 29 38
2014 Federal regulators 25 29 16 12 16 1 1 55 28 278
2014 Compliance, inspection and enforcement 21 31 13 17 17 1 1 53 34 9900
2014 Communications or public affairs 27 30 9 16 14 3 1 60 31 337
2014 Access to information and privacy 33 31 15 12 8 1 1 65 20 246
2014 Security 26 28 16 17 8 3 2 56 27 247
2014 Science and technology 16 27 13 19 21 1 2 45 42 249
2014 Library services 24 33 10 14 13 0 7 61 28 30
2014 Legal services 19 23 18 19 17 2 2 44 37 125
2014 Administration and operations 27 30 12 14 14 1 1 59 29 3076
2014 Human resources 24 29 13 16 15 1 2 54 32 1095
2014 Financial management 26 32 12 15 13 1 1 59 29 816
2014 Procurement 25 27 15 19 11 1 1 54 31 73
2014 Real property 23 35 13 12 13 2 3 61 26 160
2014 Materiel management 26 24 17 16 16 1 1 51 32 164
2014 Information management 24 33 15 13 12 0 2 59 26 322
2014 Information technology 24 30 14 14 15 2 1 56 30 2846
2014 Internal audit 21 29 17 16 16 1 2 50 33 339
2014 Evaluation 17 36 13 16 14 3 0 55 31 180
2014 Other services to the public 23 31 14 14 15 2 1 56 30 2582
2014 None of the above 21 28 16 15 16 2 1 51 32 4820

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 20 11 5 3 1 6 80 8 4663
2020 Health care practitioners 48 19 17 6 3 0 8 73 9 37
2020 Federal regulators 54 25 12 4 3 1 2 81 7 213
2020 Compliance, inspection and enforcement 54 23 12 5 3 1 3 80 8 9285
2020 Communications or public affairs 54 21 12 4 4 0 5 79 8 396
2020 Access to information and privacy 57 22 11 5 2 0 4 82 7 401
2020 Security 60 23 7 4 1 0 5 87 5 262
2020 Science and technology 49 25 12 5 4 1 4 79 9 197
2020 Library services 63 15 12 0 3 0 7 84 4 27
2020 Legal services 54 19 14 6 2 1 4 77 9 136
2020 Administration and operations 59 20 10 4 2 1 4 83 6 2400
2020 Human resources 52 23 13 5 3 0 4 79 8 1167
2020 Financial management 59 22 11 3 2 1 2 83 5 614
2020 Procurement 57 17 11 7 2 1 4 78 10 81
2020 Real property 60 23 10 2 1 0 4 86 3 153
2020 Materiel management 55 30 8 2 1 0 3 89 3 86
2020 Information management 55 21 13 3 3 0 4 80 6 286
2020 Information technology 58 22 10 3 2 0 4 84 5 2415
2020 Internal audit 56 24 12 3 2 1 3 83 5 343
2020 Evaluation 58 21 11 5 2 1 3 81 8 149
2020 Data sciences 51 19 16 8 2 1 3 73 10 200
2020 Policy 57 20 13 3 5 1 2 79 8 419
2020 Project management 54 22 11 6 3 0 3 79 9 696
2020 Other services to the public 56 20 12 4 3 1 4 80 8 2485
2020 None of the above 58 19 11 4 3 1 4 81 7 3164
2019 Client contact centre 51 22 13 5 3 1 4 78 9 3758
2019 Health care practitioners 39 37 16 0 0 0 8 83 0 31
2019 Federal regulators 54 24 10 3 4 1 3 82 8 223
2019 Compliance, inspection and enforcement 53 25 11 4 3 1 3 81 8 8732
2019 Communications or public affairs 53 26 7 6 3 1 4 83 9 365
2019 Access to information and privacy 60 20 9 2 4 0 4 83 7 369
2019 Security 60 22 7 4 1 1 4 87 6 227
2019 Science and technology 56 24 11 2 4 2 3 83 6 177
2019 Library services 47 30 11 3 3 0 5 82 6 33
2019 Legal services 48 23 16 7 3 0 3 73 10 136
2019 Administration and operations 56 22 11 4 2 1 3 81 7 2479
2019 Human resources 55 24 11 5 2 1 3 81 8 1032
2019 Financial management 52 26 11 6 3 1 2 80 9 687
2019 Procurement 65 21 9 2 3 0 0 86 5 65
2019 Real property 55 24 10 3 3 1 4 83 6 160
2019 Materiel management 52 25 11 4 2 2 5 83 6 130
2019 Information management 50 27 12 6 2 1 3 79 8 319
2019 Information technology 57 23 10 3 2 1 4 84 5 2418
2019 Internal audit 55 20 12 4 2 0 7 80 7 384
2019 Evaluation 54 24 12 4 1 1 4 81 6 188
2019 Data sciences 63 22 7 3 2 0 2 88 4 234
2019 Policy 51 24 14 5 4 2 1 77 9 375
2019 Project management 57 24 9 6 2 0 2 83 8 600
2019 Other services to the public 55 23 10 5 3 1 4 82 8 2149
2019 None of the above 57 20 10 4 3 1 4 81 8 3415

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 22 13 5 3 2 6 76 9 4655
2020 Health care practitioners 56 22 14 0 0 0 8 85 0 37
2020 Federal regulators 48 28 8 6 3 2 4 81 10 213
2020 Compliance, inspection and enforcement 47 26 15 6 3 1 3 76 9 9269
2020 Communications or public affairs 60 21 11 3 1 1 2 84 4 397
2020 Access to information and privacy 55 22 10 7 2 0 4 80 9 399
2020 Security 61 21 9 4 1 0 4 85 5 260
2020 Science and technology 41 27 16 6 5 1 5 72 12 197
2020 Library services 66 27 0 0 3 0 3 96 4 27
2020 Legal services 55 19 14 5 3 1 3 77 9 136
2020 Administration and operations 56 22 10 4 2 2 4 83 7 2397
2020 Human resources 58 23 10 4 2 1 3 84 6 1167
2020 Financial management 54 25 12 4 2 1 3 82 6 614
2020 Procurement 56 26 10 4 0 0 5 86 4 81
2020 Real property 52 26 14 5 1 0 3 80 6 154
2020 Materiel management 55 26 7 7 1 1 3 85 8 86
2020 Information management 50 22 16 3 3 1 4 77 7 286
2020 Information technology 53 25 11 4 3 1 3 82 6 2414
2020 Internal audit 48 28 15 4 2 1 3 78 7 340
2020 Evaluation 50 24 13 5 1 3 3 80 6 150
2020 Data sciences 54 27 8 6 2 0 3 84 8 200
2020 Policy 60 18 13 5 1 0 3 81 6 418
2020 Project management 54 24 12 3 2 1 3 82 5 695
2020 Other services to the public 51 23 13 5 2 2 4 79 7 2475
2020 None of the above 54 21 13 5 2 2 3 79 7 3157
2019 Client contact centre 44 22 17 7 5 2 4 70 12 3755
2019 Health care practitioners 68 13 13 0 3 3 0 84 3 31
2019 Federal regulators 47 25 13 6 6 2 1 74 12 222
2019 Compliance, inspection and enforcement 44 26 16 6 4 1 3 72 11 8719
2019 Communications or public affairs 53 25 10 4 1 3 4 83 6 366
2019 Access to information and privacy 46 26 16 6 0 2 4 77 6 367
2019 Security 56 22 11 5 2 1 3 81 7 227
2019 Science and technology 43 26 18 3 5 2 4 73 8 178
2019 Library services 51 26 14 0 0 0 9 85 0 33
2019 Legal services 47 22 10 6 10 1 5 73 17 137
2019 Administration and operations 52 22 13 5 3 2 4 78 9 2471
2019 Human resources 54 20 14 4 3 2 3 78 7 1032
2019 Financial management 50 26 12 4 4 2 2 79 8 686
2019 Procurement 60 21 8 5 3 2 2 84 8 65
2019 Real property 56 17 14 4 2 2 6 78 7 159
2019 Materiel management 49 22 15 3 5 2 3 76 9 130
2019 Information management 52 22 11 7 4 1 3 77 11 320
2019 Information technology 51 24 13 5 2 1 4 79 8 2414
2019 Internal audit 40 28 16 5 3 2 6 74 8 381
2019 Evaluation 41 30 15 7 1 2 3 76 9 190
2019 Data sciences 57 25 9 5 2 0 1 83 7 233
2019 Policy 50 25 14 5 2 2 3 78 7 376
2019 Project management 53 23 14 4 2 1 3 79 6 598
2019 Other services to the public 45 26 15 6 3 2 3 75 10 2139
2019 None of the above 47 22 15 6 4 3 5 74 10 3402

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 75 7 4 2 2 4 7 91 4 4636
2020 Health care practitioners 80 9 0 0 3 0 9 97 3 36
2020 Federal regulators 68 12 5 2 4 6 3 88 6 213
2020 Compliance, inspection and enforcement 71 11 5 3 3 4 3 88 6 9252
2020 Communications or public affairs 80 7 5 1 1 1 4 92 3 393
2020 Access to information and privacy 79 8 3 2 0 3 4 94 3 400
2020 Security 81 7 2 2 0 2 4 95 3 261
2020 Science and technology 68 13 6 3 3 2 5 87 6 193
2020 Library services 79 12 0 0 5 0 4 95 5 26
2020 Legal services 75 7 7 2 3 1 6 88 5 135
2020 Administration and operations 77 9 4 2 2 3 4 92 4 2388
2020 Human resources 79 8 3 2 1 2 3 93 4 1162
2020 Financial management 77 9 4 2 2 2 4 91 4 609
2020 Procurement 79 10 2 0 1 1 6 96 1 81
2020 Real property 85 5 3 0 1 1 5 96 1 154
2020 Materiel management 76 11 4 6 0 0 3 90 6 86
2020 Information management 74 7 5 1 5 3 5 88 6 283
2020 Information technology 78 9 3 1 1 3 4 94 3 2403
2020 Internal audit 73 10 6 3 2 3 3 89 5 340
2020 Evaluation 76 13 1 3 0 3 3 95 4 150
2020 Data sciences 79 8 5 2 1 1 3 91 4 198
2020 Policy 75 8 5 3 3 3 4 89 6 417
2020 Project management 76 9 5 2 2 3 4 91 4 694
2020 Other services to the public 76 8 4 1 2 4 5 92 3 2476
2020 None of the above 76 9 4 2 2 4 4 92 4 3153
2019 Client contact centre 73 9 5 2 3 4 4 89 5 3749
2019 Health care practitioners 72 18 10 0 0 0 0 90 0 30
2019 Federal regulators 70 9 8 3 6 3 1 83 9 222
2019 Compliance, inspection and enforcement 69 11 6 3 4 4 3 86 7 8700
2019 Communications or public affairs 80 7 3 1 1 4 3 93 3 363
2019 Access to information and privacy 75 10 5 2 1 3 4 91 4 369
2019 Security 79 9 4 3 1 1 3 92 4 226
2019 Science and technology 68 11 8 3 3 4 4 86 6 177
2019 Library services 76 12 3 0 3 0 5 93 3 33
2019 Legal services 74 8 6 3 5 1 4 86 8 138
2019 Administration and operations 74 9 5 2 3 3 4 89 5 2464
2019 Human resources 79 8 4 1 2 2 5 93 3 1029
2019 Financial management 72 12 5 3 3 2 3 89 6 683
2019 Procurement 90 4 1 0 3 0 1 95 3 66
2019 Real property 72 8 4 1 5 6 3 89 7 159
2019 Materiel management 76 8 4 2 2 5 3 91 5 130
2019 Information management 74 10 5 2 3 4 4 90 5 317
2019 Information technology 76 9 4 2 1 3 4 92 3 2407
2019 Internal audit 70 12 5 2 2 4 5 90 5 384
2019 Evaluation 76 10 7 1 1 3 3 91 2 190
2019 Data sciences 77 10 4 2 1 4 2 93 4 234
2019 Policy 71 11 4 2 3 5 3 89 6 375
2019 Project management 76 9 5 2 2 3 3 90 4 598
2019 Other services to the public 74 9 5 2 3 4 3 90 5 2134
2019 None of the above 71 9 6 2 3 4 5 88 5 3405

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 70 10 5 1 1 2 9 91 3 4634
2020 Health care practitioners 78 8 3 0 3 0 8 94 3 37
2020 Federal regulators 74 9 4 2 1 2 7 92 4 213
2020 Compliance, inspection and enforcement 73 10 4 2 2 2 7 92 4 9250
2020 Communications or public affairs 79 8 4 1 1 1 6 94 2 394
2020 Access to information and privacy 73 10 4 4 2 1 6 90 6 398
2020 Security 82 7 5 0 0 0 7 95 0 262
2020 Science and technology 71 12 3 2 2 1 8 92 4 196
2020 Library services 86 7 0 0 0 3 3 100 0 27
2020 Legal services 66 16 6 3 1 2 7 90 4 136
2020 Administration and operations 76 9 4 1 1 1 6 93 3 2397
2020 Human resources 77 9 4 1 1 1 7 93 3 1161
2020 Financial management 75 12 4 1 1 2 6 94 2 611
2020 Procurement 77 12 2 0 0 1 7 97 0 81
2020 Real property 80 8 2 1 1 0 7 95 3 152
2020 Materiel management 73 10 2 3 1 3 7 93 5 86
2020 Information management 72 10 4 2 4 2 6 90 6 285
2020 Information technology 75 11 4 1 1 1 7 94 2 2413
2020 Internal audit 73 11 4 2 2 2 6 92 4 343
2020 Evaluation 66 17 6 2 1 3 5 90 3 150
2020 Data sciences 76 10 4 0 1 1 7 94 2 199
2020 Policy 76 10 4 1 1 1 8 94 2 417
2020 Project management 76 11 4 1 0 1 6 95 1 694
2020 Other services to the public 74 10 4 1 1 2 8 92 3 2477
2020 None of the above 72 11 5 2 1 3 7 91 3 3151
2019 Client contact centre 73 9 4 1 2 2 10 93 3 3744
2019 Health care practitioners 81 3 6 0 0 0 10 93 0 31
2019 Federal regulators 75 8 4 2 4 2 6 90 6 222
2019 Compliance, inspection and enforcement 75 8 4 1 2 2 8 92 3 8704
2019 Communications or public affairs 79 7 2 1 2 2 7 95 3 363
2019 Access to information and privacy 76 9 4 1 1 1 9 94 2 367
2019 Security 81 3 3 2 0 0 10 94 2 225
2019 Science and technology 78 10 2 0 2 2 7 96 2 178
2019 Library services 79 9 0 0 3 0 8 96 4 33
2019 Legal services 74 5 7 1 2 0 11 89 4 137
2019 Administration and operations 78 7 3 1 1 2 8 94 3 2471
2019 Human resources 82 5 2 1 1 1 8 96 2 1031
2019 Financial management 78 8 3 1 2 1 7 94 3 684
2019 Procurement 92 5 0 0 0 0 3 100 0 65
2019 Real property 79 8 2 2 1 3 6 95 3 160
2019 Materiel management 73 10 2 2 4 3 7 92 7 128
2019 Information management 75 8 4 2 1 2 8 93 3 319
2019 Information technology 78 7 3 1 1 2 9 95 2 2408
2019 Internal audit 74 8 3 1 1 3 10 94 2 382
2019 Evaluation 77 8 4 1 1 2 8 94 2 188
2019 Data sciences 85 5 2 0 1 1 7 97 1 234
2019 Policy 77 7 4 1 2 2 7 93 3 373
2019 Project management 80 7 3 1 1 1 7 95 1 596
2019 Other services to the public 76 7 3 1 2 2 8 93 3 2140
2019 None of the above 73 7 3 2 1 3 10 92 4 3398

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 32 19 11 6 1 2 62 18 4634
2020 Health care practitioners 33 39 8 11 8 0 0 72 20 36
2020 Federal regulators 44 30 11 8 5 1 0 76 12 211
2020 Compliance, inspection and enforcement 28 39 15 12 5 0 0 68 17 9213
2020 Communications or public affairs 48 34 9 6 2 0 0 83 8 395
2020 Access to information and privacy 37 36 14 8 3 0 1 74 12 399
2020 Security 48 36 10 5 1 0 0 84 6 259
2020 Science and technology 27 39 15 11 7 0 0 66 18 197
2020 Library services 40 40 7 7 7 0 0 79 14 27
2020 Legal services 42 33 12 9 4 0 0 75 13 136
2020 Administration and operations 44 34 11 6 4 0 1 79 10 2381
2020 Human resources 44 36 9 8 3 0 0 80 11 1156
2020 Financial management 43 34 11 7 3 0 0 78 10 606
2020 Procurement 44 38 9 5 4 0 0 83 9 81
2020 Real property 39 41 13 4 2 0 1 81 6 153
2020 Materiel management 28 40 16 11 5 0 0 68 16 84
2020 Information management 38 39 11 6 5 1 1 78 11 285
2020 Information technology 44 38 10 5 2 0 0 83 7 2405
2020 Internal audit 30 37 18 10 3 0 1 68 14 341
2020 Evaluation 31 38 17 7 5 1 1 71 12 149
2020 Data sciences 45 37 12 4 1 0 0 83 5 197
2020 Policy 41 34 11 8 4 0 0 76 12 414
2020 Project management 51 34 8 6 2 0 0 84 8 690
2020 Other services to the public 32 38 15 10 4 1 1 71 14 2470
2020 None of the above 31 35 16 10 6 1 0 68 16 3142
2019 Client contact centre 23 34 18 15 8 0 1 58 24 3745
2019 Health care practitioners 26 47 19 6 3 0 0 72 9 32
2019 Federal regulators 32 34 13 15 6 0 0 66 21 224
2019 Compliance, inspection and enforcement 25 38 16 13 8 0 0 63 21 8689
2019 Communications or public affairs 39 38 11 7 5 0 0 77 12 366
2019 Access to information and privacy 37 33 16 8 5 0 1 71 12 368
2019 Security 49 32 10 5 4 0 0 81 9 226
2019 Science and technology 27 41 12 12 8 1 0 68 20 180
2019 Library services 25 42 15 10 8 0 0 67 18 32
2019 Legal services 37 32 16 8 6 1 0 69 15 137
2019 Administration and operations 38 36 13 8 4 0 0 74 13 2468
2019 Human resources 41 38 9 8 4 0 0 79 12 1023
2019 Financial management 35 40 11 10 5 1 0 75 15 687
2019 Procurement 40 48 5 6 2 0 0 88 8 65
2019 Real property 37 37 14 9 2 0 0 74 12 159
2019 Materiel management 35 40 11 5 7 1 2 77 12 130
2019 Information management 37 34 13 10 5 0 0 71 16 317
2019 Information technology 37 39 12 7 4 0 0 77 11 2408
2019 Internal audit 27 39 16 13 4 0 0 67 17 379
2019 Evaluation 30 39 17 10 3 0 0 69 13 189
2019 Data sciences 35 45 11 6 3 0 0 80 9 232
2019 Policy 30 39 13 11 7 0 0 69 18 371
2019 Project management 43 37 10 6 4 0 0 80 10 597
2019 Other services to the public 29 36 16 11 7 0 0 66 18 2137
2019 None of the above 27 36 17 12 7 0 0 64 19 3400
2018 Client contact centre 19 33 21 16 10 0 1 53 26 3412
2018 Health care practitioners 29 44 18 5 5 0 0 72 10 41
2018 Federal regulators 27 42 13 11 7 0 0 69 18 244
2018 Compliance, inspection and enforcement 22 37 16 15 10 0 0 59 25 8732
2018 Communications or public affairs 32 38 12 14 4 0 0 70 18 349
2018 Access to information and privacy 28 36 17 12 7 0 1 64 19 324
2018 Security 44 41 5 7 3 0 0 85 10 221
2018 Science and technology 18 40 19 11 12 0 0 59 23 169
2018 Library services 40 31 12 3 11 3 0 73 15 28
2018 Legal services 26 38 15 10 10 0 1 65 20 115
2018 Administration and operations 35 38 12 9 5 0 0 73 15 2395
2018 Human resources 34 40 13 9 4 0 0 74 13 1004
2018 Financial management 30 38 15 9 8 0 0 68 17 686
2018 Procurement 27 55 9 5 3 0 0 82 8 74
2018 Real property 33 39 12 6 10 0 0 72 16 143
2018 Materiel management 38 37 12 5 8 0 0 75 13 139
2018 Information management 27 40 15 11 6 1 0 68 17 302
2018 Information technology 32 41 13 8 5 0 0 74 13 2438
2018 Internal audit 27 33 20 11 8 0 0 60 20 383
2018 Evaluation 29 35 16 13 7 0 0 65 20 191
2018 Data sciences 32 38 14 8 7 1 0 70 15 162
2018 Policy 34 38 12 8 6 1 0 73 15 345
2018 Project management 42 38 9 6 5 0 0 81 10 539
2018 Other services to the public 28 36 15 12 9 0 0 64 21 1781
2018 None of the above 25 35 16 13 9 1 0 61 23 3111
2017 Client contact centre 20 34 19 15 11 0 1 55 26 3277
2017 Health care practitioners 29 56 0 7 4 0 4 89 11 27
2017 Federal regulators 31 39 12 12 6 0 0 70 18 236
2017 Compliance, inspection and enforcement 21 39 14 16 10 0 0 60 26 8840
2017 Communications or public affairs 35 41 9 11 4 0 0 76 15 325
2017 Access to information and privacy 31 43 10 7 7 1 1 75 14 271
2017 Security 38 45 9 5 2 0 0 84 7 244
2017 Science and technology 19 40 15 14 11 0 0 59 25 256
2017 Library services 31 38 21 7 0 4 0 71 7 29
2017 Legal services 23 36 13 18 8 2 0 61 26 109
2017 Administration and operations 34 41 11 9 5 0 0 75 14 2442
2017 Human resources 36 42 9 8 5 0 0 78 13 964
2017 Financial management 32 38 13 9 6 1 0 71 16 666
2017 Procurement 38 42 10 7 3 0 0 80 10 70
2017 Real property 35 40 11 6 7 0 1 76 13 120
2017 Materiel management 36 42 12 6 4 0 0 78 10 116
2017 Information management 30 46 10 8 6 0 0 76 14 265
2017 Information technology 33 45 11 7 4 0 0 78 11 2570
2017 Internal audit 21 38 19 16 7 0 0 59 23 279
2017 Evaluation 31 33 19 9 6 1 0 65 16 143
2017 Data sciences 36 42 9 11 2 0 0 78 13 179
2017 Policy 38 38 9 10 6 0 0 76 16 341
2017 Project management 41 40 9 6 4 0 0 81 10 515
2017 Other services to the public 25 37 14 14 8 0 1 63 22 1809
2017 None of the above 25 39 17 11 7 1 1 64 19 4579
2014 Client contact centre 16 38 18 17 11 0 0 54 28 3680
2014 Health care practitioners 32 37 8 16 8 0 0 69 24 38
2014 Federal regulators 27 35 13 13 12 0 0 61 25 277
2014 Compliance, inspection and enforcement 17 40 14 16 12 0 0 57 29 9901
2014 Communications or public affairs 32 37 11 12 6 1 0 70 18 337
2014 Access to information and privacy 27 44 17 7 6 0 0 70 13 247
2014 Security 31 49 10 7 2 1 0 81 9 247
2014 Science and technology 20 35 15 13 15 0 0 56 29 249
2014 Library services 40 41 3 6 10 0 0 81 16 30
2014 Legal services 26 38 14 17 5 0 0 65 22 125
2014 Administration and operations 29 41 11 11 7 0 0 71 18 3078
2014 Human resources 28 42 10 12 7 0 0 70 20 1095
2014 Financial management 25 43 12 12 7 0 0 68 19 814
2014 Procurement 27 45 11 10 6 0 1 74 15 73
2014 Real property 29 46 13 11 2 0 0 75 13 160
2014 Materiel management 21 43 17 13 5 0 0 64 18 164
2014 Information management 25 45 16 8 5 0 0 70 13 321
2014 Information technology 27 44 11 10 7 0 0 72 17 2848
2014 Internal audit 19 36 17 18 9 0 1 55 28 338
2014 Evaluation 22 43 10 17 7 1 1 66 24 180
2014 Other services to the public 22 39 15 15 9 1 0 61 24 2583
2014 None of the above 21 38 15 14 11 1 0 60 25 4822

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 31 20 10 5 1 2 63 16 4647
2020 Health care practitioners 37 32 11 14 6 0 0 70 19 37
2020 Federal regulators 43 28 10 10 7 1 1 73 17 210
2020 Compliance, inspection and enforcement 31 36 18 10 5 0 0 66 15 9256
2020 Communications or public affairs 51 32 8 7 2 0 0 84 9 394
2020 Access to information and privacy 40 31 15 9 2 2 0 73 12 400
2020 Security 52 31 13 3 1 0 0 83 4 260
2020 Science and technology 26 36 20 9 9 0 0 62 18 197
2020 Library services 36 46 7 3 7 0 0 83 10 27
2020 Legal services 37 29 20 6 8 0 0 66 14 134
2020 Administration and operations 48 30 13 5 3 0 0 78 9 2396
2020 Human resources 50 32 9 7 2 0 0 82 9 1164
2020 Financial management 47 33 11 5 3 0 0 81 9 609
2020 Procurement 43 31 19 4 4 0 0 74 7 81
2020 Real property 46 37 10 3 3 0 1 83 6 153
2020 Materiel management 33 35 21 6 3 0 1 69 9 85
2020 Information management 44 32 12 7 5 0 0 77 12 285
2020 Information technology 46 34 12 5 3 0 0 80 7 2414
2020 Internal audit 34 33 21 8 4 0 1 67 12 339
2020 Evaluation 34 34 16 10 4 1 1 69 14 148
2020 Data sciences 53 35 8 4 0 0 0 88 4 199
2020 Policy 40 36 12 7 5 0 0 76 12 417
2020 Project management 55 30 8 5 2 0 0 84 8 694
2020 Other services to the public 35 34 18 8 4 1 1 70 12 2475
2020 None of the above 35 33 18 8 5 1 1 69 13 3155
2019 Client contact centre 25 32 21 12 8 1 1 58 20 3759
2019 Health care practitioners 31 30 22 6 6 0 5 64 13 32
2019 Federal regulators 31 29 15 14 10 1 0 61 24 225
2019 Compliance, inspection and enforcement 27 35 19 11 8 0 0 62 19 8728
2019 Communications or public affairs 44 32 12 6 4 0 1 77 10 366
2019 Access to information and privacy 36 36 16 7 3 0 1 73 11 367
2019 Security 49 33 8 5 4 0 0 82 9 227
2019 Science and technology 25 35 19 12 8 0 1 61 21 180
2019 Library services 28 41 16 15 0 0 0 69 15 31
2019 Legal services 35 32 17 6 10 1 0 67 15 139
2019 Administration and operations 43 32 14 7 4 0 0 75 11 2473
2019 Human resources 47 32 11 6 3 0 0 79 10 1032
2019 Financial management 38 35 14 8 4 0 0 74 12 686
2019 Procurement 44 40 6 6 4 0 0 84 10 66
2019 Real property 42 35 14 7 3 0 0 76 10 160
2019 Materiel management 38 35 14 7 4 0 1 74 12 131
2019 Information management 38 31 18 7 6 1 0 69 13 317
2019 Information technology 39 35 15 6 4 0 0 75 10 2419
2019 Internal audit 28 37 21 9 4 1 0 65 14 382
2019 Evaluation 32 31 21 13 3 0 0 63 17 190
2019 Data sciences 50 30 13 4 3 0 0 80 7 233
2019 Policy 35 35 15 8 8 0 0 70 16 376
2019 Project management 49 30 10 8 4 0 0 79 11 599
2019 Other services to the public 33 32 19 9 7 0 1 65 15 2142
2019 None of the above 31 33 19 10 7 0 0 64 16 3410
2018 Client contact centre 22 32 21 14 10 0 1 55 24 3408
2018 Health care practitioners 38 35 17 10 0 0 0 73 10 41
2018 Federal regulators 30 34 18 10 7 0 1 64 17 242
2018 Compliance, inspection and enforcement 24 34 20 13 9 0 0 58 22 8708
2018 Communications or public affairs 36 35 12 12 5 0 0 71 17 346
2018 Access to information and privacy 29 38 15 10 8 0 1 68 17 323
2018 Security 42 43 8 4 3 0 0 85 7 221
2018 Science and technology 26 29 19 11 15 1 1 55 26 170
2018 Library services 44 30 8 8 11 0 0 74 18 27
2018 Legal services 31 39 15 7 7 0 1 71 14 115
2018 Administration and operations 40 34 14 7 5 0 0 74 12 2394
2018 Human resources 40 37 11 8 4 0 0 77 11 1004
2018 Financial management 36 35 16 8 6 0 0 71 13 689
2018 Procurement 34 44 15 4 3 0 0 78 7 74
2018 Real property 34 36 11 11 8 0 0 70 19 142
2018 Materiel management 42 30 16 5 6 0 1 72 12 140
2018 Information management 33 38 13 10 6 1 0 71 16 301
2018 Information technology 34 39 14 8 4 0 0 73 13 2426
2018 Internal audit 30 31 21 9 8 0 1 61 17 381
2018 Evaluation 33 26 19 13 7 0 0 60 21 191
2018 Data sciences 43 29 14 10 4 1 0 72 14 162
2018 Policy 34 36 14 8 7 1 0 70 15 344
2018 Project management 47 32 11 6 4 0 0 80 10 534
2018 Other services to the public 31 34 18 10 7 0 0 65 17 1776
2018 None of the above 29 34 19 10 8 0 0 63 18 3099
2017 Client contact centre 23 32 21 14 9 0 1 56 22 3283
2017 Health care practitioners 29 44 16 7 4 0 0 73 11 27
2017 Federal regulators 30 37 15 9 9 0 0 67 18 234
2017 Compliance, inspection and enforcement 22 35 18 14 10 0 0 58 24 8841
2017 Communications or public affairs 38 38 11 8 5 0 0 76 13 325
2017 Access to information and privacy 34 40 13 7 4 1 0 75 12 269
2017 Security 39 39 14 5 2 0 0 79 8 245
2017 Science and technology 22 28 19 18 12 1 1 51 30 256
2017 Library services 27 41 25 0 7 0 0 68 7 29
2017 Legal services 25 37 14 16 7 1 1 62 23 109
2017 Administration and operations 40 34 13 8 5 0 0 74 13 2441
2017 Human resources 42 36 11 8 3 0 0 78 11 966
2017 Financial management 34 37 15 8 5 0 0 72 13 666
2017 Procurement 37 39 13 10 1 0 0 76 11 70
2017 Real property 37 34 13 11 4 0 1 72 15 120
2017 Materiel management 39 32 17 8 4 0 0 71 12 117
2017 Information management 36 38 12 8 6 0 0 74 14 265
2017 Information technology 35 38 14 8 4 0 0 74 12 2569
2017 Internal audit 24 30 23 15 7 1 1 55 22 278
2017 Evaluation 32 40 15 11 3 0 0 71 14 142
2017 Data sciences 48 34 12 4 3 0 0 82 7 179
2017 Policy 33 36 15 10 6 0 0 69 16 341
2017 Project management 48 32 10 6 3 0 1 81 9 515
2017 Other services to the public 29 32 19 12 7 0 1 62 20 1806
2017 None of the above 29 35 18 10 6 0 1 65 17 4582
2014 Client contact centre 20 35 21 14 10 0 0 55 25 3679
2014 Health care practitioners 34 29 19 13 5 0 0 63 18 38
2014 Federal regulators 27 36 14 13 10 1 0 63 23 275
2014 Compliance, inspection and enforcement 20 36 17 15 11 0 0 57 26 9898
2014 Communications or public affairs 37 36 11 10 6 0 0 74 16 337
2014 Access to information and privacy 33 38 17 8 4 0 0 72 12 247
2014 Security 34 44 11 8 2 1 0 79 10 247
2014 Science and technology 24 30 16 13 16 0 0 54 30 249
2014 Library services 40 30 20 10 0 0 0 70 10 30
2014 Legal services 30 35 21 9 6 0 0 65 14 125
2014 Administration and operations 36 35 14 8 6 0 0 72 15 3079
2014 Human resources 35 37 11 9 7 0 0 73 16 1095
2014 Financial management 30 39 13 11 7 0 1 69 17 815
2014 Procurement 29 38 16 10 7 0 0 67 17 73
2014 Real property 37 34 14 13 2 1 0 71 15 160
2014 Materiel management 33 42 9 10 6 0 0 75 16 164
2014 Information management 31 40 15 9 5 0 0 71 14 321
2014 Information technology 33 37 14 10 6 0 0 70 16 2847
2014 Internal audit 18 38 22 12 10 1 1 57 21 338
2014 Evaluation 30 34 17 12 7 0 1 64 19 180
2014 Other services to the public 26 35 18 12 8 0 0 62 21 2583
2014 None of the above 26 35 17 12 9 0 1 62 21 4820

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 40 9 5 2 0 0 84 7 4609
2020 Health care practitioners 43 40 6 9 3 0 0 83 11 36
2020 Federal regulators 42 34 15 6 3 1 0 76 9 205
2020 Compliance, inspection and enforcement 34 44 12 7 3 0 0 78 10 9165
2020 Communications or public affairs 48 39 6 4 1 0 0 88 6 396
2020 Access to information and privacy 42 41 9 6 2 0 0 84 7 395
2020 Security 51 35 7 4 1 0 1 87 6 257
2020 Science and technology 30 47 13 7 3 0 0 78 10 195
2020 Library services 51 45 0 4 0 0 0 96 4 26
2020 Legal services 35 43 11 9 2 0 0 79 11 135
2020 Administration and operations 48 36 9 5 2 0 0 84 7 2374
2020 Human resources 48 37 7 5 2 0 0 86 7 1146
2020 Financial management 44 41 9 5 1 0 0 85 6 603
2020 Procurement 44 44 8 5 0 0 0 87 5 80
2020 Real property 44 38 9 6 2 0 1 83 8 152
2020 Materiel management 41 37 15 7 1 0 0 78 8 85
2020 Information management 43 40 10 2 4 0 0 84 6 281
2020 Information technology 46 38 10 4 1 0 0 85 6 2404
2020 Internal audit 39 45 10 4 1 0 0 85 5 334
2020 Evaluation 38 40 14 7 1 0 0 79 7 150
2020 Data sciences 41 44 6 5 1 1 0 87 7 199
2020 Policy 41 41 8 6 4 0 0 82 10 413
2020 Project management 47 37 9 4 2 0 1 85 6 692
2020 Other services to the public 42 41 9 6 2 0 0 84 7 2464
2020 None of the above 38 39 13 6 3 0 0 78 9 3118
2019 Client contact centre 34 43 12 7 3 0 0 78 10 3713
2019 Health care practitioners 34 46 10 6 3 0 0 81 10 31
2019 Federal regulators 36 38 12 9 4 0 0 75 13 224
2019 Compliance, inspection and enforcement 30 44 13 9 4 0 0 74 13 8609
2019 Communications or public affairs 40 39 11 6 3 0 1 80 9 362
2019 Access to information and privacy 45 38 7 8 2 0 0 83 10 360
2019 Security 53 33 7 4 2 0 0 86 7 221
2019 Science and technology 33 44 13 8 1 0 1 77 10 180
2019 Library services 38 25 15 9 8 0 5 67 17 33
2019 Legal services 36 36 10 11 6 1 0 73 17 135
2019 Administration and operations 43 38 10 6 3 0 0 81 9 2440
2019 Human resources 46 36 9 6 3 0 0 82 9 1020
2019 Financial management 40 42 9 7 2 0 0 83 8 675
2019 Procurement 52 35 8 3 2 0 0 87 5 63
2019 Real property 43 40 9 5 4 0 0 83 9 157
2019 Materiel management 44 38 6 7 4 0 2 83 11 129
2019 Information management 37 39 14 7 2 0 1 77 9 313
2019 Information technology 41 39 11 5 3 0 0 80 8 2391
2019 Internal audit 33 45 15 4 2 0 0 79 6 377
2019 Evaluation 34 45 15 6 1 0 0 79 7 186
2019 Data sciences 40 41 11 5 2 0 1 82 7 230
2019 Policy 33 43 12 8 4 0 1 76 12 365
2019 Project management 43 34 12 8 2 0 0 78 10 587
2019 Other services to the public 39 38 12 8 3 0 0 77 11 2112
2019 None of the above 34 41 14 7 3 0 0 75 11 3364
2018 Client contact centre 30 42 14 10 5 0 0 72 14 3410
2018 Health care practitioners 39 38 10 8 3 3 0 79 10 41
2018 Federal regulators 30 39 16 6 7 0 1 70 14 245
2018 Compliance, inspection and enforcement 26 39 17 11 6 0 0 65 17 8718
2018 Communications or public affairs 32 43 11 10 4 1 0 75 14 350
2018 Access to information and privacy 34 38 13 11 5 0 0 71 15 324
2018 Security 45 39 6 7 2 0 0 85 10 222
2018 Science and technology 23 44 19 9 6 0 0 66 15 170
2018 Library services 49 26 7 11 7 0 0 75 18 28
2018 Legal services 35 37 15 6 6 1 0 73 12 114
2018 Administration and operations 39 36 13 8 4 0 0 75 11 2401
2018 Human resources 37 39 11 9 4 0 0 76 13 1007
2018 Financial management 37 37 14 7 5 0 0 74 12 688
2018 Procurement 42 42 11 4 1 0 0 84 5 75
2018 Real property 39 36 12 7 5 0 1 76 13 143
2018 Materiel management 45 30 15 4 6 0 0 75 9 139
2018 Information management 32 41 12 8 5 1 0 74 14 300
2018 Information technology 35 40 14 7 4 0 0 75 11 2435
2018 Internal audit 32 41 15 6 5 0 1 74 11 382
2018 Evaluation 34 38 14 9 4 0 1 73 13 191
2018 Data sciences 36 35 13 9 5 1 1 72 14 163
2018 Policy 37 35 13 9 6 0 1 73 15 342
2018 Project management 41 37 9 10 2 0 0 78 12 536
2018 Other services to the public 35 36 14 9 6 0 0 71 15 1781
2018 None of the above 31 36 17 9 6 0 0 67 15 3109
2017 Client contact centre 31 41 14 9 5 0 0 72 14 3275
2017 Health care practitioners 33 41 7 7 7 0 4 77 15 27
2017 Federal regulators 31 45 10 8 6 0 0 76 14 235
2017 Compliance, inspection and enforcement 25 41 15 12 6 0 0 66 19 8841
2017 Communications or public affairs 37 41 8 10 4 1 0 78 13 324
2017 Access to information and privacy 40 39 10 4 5 0 0 80 10 271
2017 Security 41 43 10 4 2 0 0 84 6 244
2017 Science and technology 28 39 15 10 7 0 1 68 17 256
2017 Library services 20 55 10 7 7 0 0 75 14 29
2017 Legal services 29 37 15 10 7 0 1 67 17 109
2017 Administration and operations 40 37 11 8 4 0 0 78 11 2445
2017 Human resources 41 38 8 8 4 0 0 79 13 964
2017 Financial management 38 40 11 7 3 0 0 78 11 666
2017 Procurement 45 41 10 4 0 0 0 86 4 70
2017 Real property 37 39 13 7 5 0 0 76 12 120
2017 Materiel management 44 32 12 8 3 0 0 76 12 117
2017 Information management 33 45 10 8 4 0 0 78 12 265
2017 Information technology 36 41 13 6 3 0 0 78 10 2569
2017 Internal audit 25 45 17 10 4 0 0 70 13 277
2017 Evaluation 34 43 12 8 3 0 0 77 11 143
2017 Data sciences 39 40 13 6 1 0 1 80 7 179
2017 Policy 37 43 7 8 4 0 1 81 12 341
2017 Project management 43 37 10 6 2 0 0 81 9 514
2017 Other services to the public 33 38 13 10 5 0 0 72 15 1813
2017 None of the above 31 39 15 9 5 0 0 71 14 4577
2014 Client contact centre 30 44 13 8 4 0 0 75 12 3678
2014 Health care practitioners 50 39 5 3 3 0 0 90 5 38
2014 Federal regulators 29 39 17 9 6 1 0 68 15 277
2014 Compliance, inspection and enforcement 24 41 16 12 7 0 0 66 19 9899
2014 Communications or public affairs 41 33 13 8 4 0 0 74 13 336
2014 Access to information and privacy 36 43 12 6 3 0 0 79 9 247
2014 Security 40 40 11 5 2 1 0 81 7 247
2014 Science and technology 27 45 11 5 11 0 1 73 16 249
2014 Library services 53 30 10 7 0 0 0 83 7 30
2014 Legal services 31 42 14 9 4 0 0 73 13 125
2014 Administration and operations 37 38 12 7 4 0 0 76 12 3079
2014 Human resources 38 39 11 9 3 0 0 77 12 1095
2014 Financial management 33 44 12 7 4 0 0 77 11 815
2014 Procurement 37 37 12 10 3 0 1 75 13 73
2014 Real property 40 36 14 9 2 0 0 75 11 160
2014 Materiel management 34 38 17 8 2 1 0 73 10 164
2014 Information management 31 40 15 9 4 0 0 72 13 321
2014 Information technology 36 39 14 7 4 0 0 75 11 2848
2014 Internal audit 22 50 15 8 5 0 0 72 13 337
2014 Evaluation 32 38 14 9 5 1 1 71 14 180
2014 Other services to the public 33 39 14 9 5 0 0 72 15 2581
2014 None of the above 29 40 16 9 6 0 0 69 15 4823

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 36 20 8 3 7 1 67 12 4641
2020 Health care practitioners 32 44 8 8 6 0 3 77 14 37
2020 Federal regulators 33 35 13 13 2 4 0 71 16 213
2020 Compliance, inspection and enforcement 20 40 20 10 4 5 0 63 15 9258
2020 Communications or public affairs 29 46 14 6 1 4 0 78 7 397
2020 Access to information and privacy 26 37 19 8 3 5 2 68 12 400
2020 Security 33 44 14 4 1 3 0 80 5 261
2020 Science and technology 18 39 20 11 9 4 0 59 21 195
2020 Library services 16 47 22 7 8 0 0 63 15 27
2020 Legal services 24 38 22 7 5 4 1 64 12 136
2020 Administration and operations 34 40 15 6 2 3 0 77 8 2397
2020 Human resources 33 44 13 6 1 3 0 79 7 1161
2020 Financial management 34 41 14 5 3 3 1 77 8 611
2020 Procurement 34 45 15 2 1 2 0 81 4 81
2020 Real property 27 49 13 5 2 3 0 79 7 154
2020 Materiel management 27 39 19 7 3 6 0 70 11 86
2020 Information management 26 43 18 3 4 4 1 73 7 285
2020 Information technology 31 43 13 6 2 4 1 78 8 2412
2020 Internal audit 24 40 21 6 2 7 1 68 9 342
2020 Evaluation 20 45 18 8 5 4 0 67 14 149
2020 Data sciences 33 43 11 6 1 5 0 81 8 199
2020 Policy 31 41 13 9 3 3 0 74 13 417
2020 Project management 34 42 14 5 2 2 0 78 8 696
2020 Other services to the public 26 39 19 8 3 5 1 69 11 2474
2020 None of the above 25 38 20 8 4 5 1 67 12 3156
2019 Client contact centre 20 35 23 10 5 5 1 59 16 3750
2019 Health care practitioners 35 43 15 0 3 3 0 81 3 31
2019 Federal regulators 28 32 19 10 6 5 0 63 17 225
2019 Compliance, inspection and enforcement 17 38 21 12 6 5 0 58 19 8732
2019 Communications or public affairs 24 44 16 9 2 4 0 71 12 365
2019 Access to information and privacy 26 38 22 6 2 4 1 68 9 369
2019 Security 32 41 16 7 2 2 0 75 9 224
2019 Science and technology 20 34 22 15 6 4 0 56 22 180
2019 Library services 23 44 27 0 6 0 0 67 6 33
2019 Legal services 24 36 18 12 7 3 0 62 20 139
2019 Administration and operations 28 41 17 7 3 3 1 71 11 2476
2019 Human resources 29 46 13 6 2 2 1 78 8 1034
2019 Financial management 26 42 17 8 4 3 0 71 12 687
2019 Procurement 27 47 18 3 3 1 0 76 6 66
2019 Real property 28 45 12 9 2 3 0 76 11 161
2019 Materiel management 28 45 14 7 3 1 1 75 10 131
2019 Information management 22 43 18 11 3 2 0 67 14 320
2019 Information technology 27 40 18 7 3 4 1 71 11 2421
2019 Internal audit 19 38 27 8 3 5 1 61 11 384
2019 Evaluation 19 36 24 11 4 7 0 59 15 189
2019 Data sciences 24 47 16 6 2 4 0 75 8 234
2019 Policy 19 45 19 8 4 5 0 68 13 373
2019 Project management 29 42 15 7 3 3 0 74 11 597
2019 Other services to the public 21 38 21 9 4 6 1 63 15 2140
2019 None of the above 21 36 21 10 6 5 1 60 17 3411
2018 Client contact centre 19 31 25 12 7 5 1 53 20 3434
2018 Health care practitioners 21 44 20 10 3 3 0 66 13 39
2018 Federal regulators 17 36 25 13 6 2 0 54 20 246
2018 Compliance, inspection and enforcement 17 32 25 13 9 4 0 51 23 8727
2018 Communications or public affairs 24 39 19 10 4 5 0 66 15 353
2018 Access to information and privacy 26 33 23 7 7 3 0 61 15 324
2018 Security 35 42 12 6 2 2 0 80 8 223
2018 Science and technology 16 33 21 16 9 5 0 51 26 169
2018 Library services 32 28 22 7 10 0 0 60 18 28
2018 Legal services 15 43 21 10 8 4 0 60 18 114
2018 Administration and operations 27 38 19 8 5 3 0 67 13 2397
2018 Human resources 27 40 19 7 3 2 0 69 11 1014
2018 Financial management 26 38 20 7 6 4 0 66 13 695
2018 Procurement 23 40 26 4 3 4 0 66 7 74
2018 Real property 22 42 21 3 8 4 0 66 11 146
2018 Materiel management 33 38 15 7 4 2 1 73 12 139
2018 Information management 21 40 24 7 6 1 0 62 14 302
2018 Information technology 23 38 23 8 4 3 0 64 13 2436
2018 Internal audit 22 32 26 11 5 3 1 56 17 385
2018 Evaluation 25 33 22 12 6 2 0 59 18 194
2018 Data sciences 26 40 19 7 5 4 0 68 13 165
2018 Policy 25 37 18 13 5 2 0 63 19 350
2018 Project management 29 41 15 9 3 1 0 72 12 542
2018 Other services to the public 23 33 22 10 7 5 0 59 18 1782
2018 None of the above 20 32 24 11 7 5 1 56 19 3103
2017 Client contact centre 20 32 23 11 7 7 1 56 20 3289
2017 Health care practitioners 27 39 19 7 4 0 4 69 11 27
2017 Federal regulators 17 39 19 10 9 5 0 60 20 236
2017 Compliance, inspection and enforcement 15 31 23 14 10 6 0 49 26 8867
2017 Communications or public affairs 24 40 19 9 4 4 0 67 14 328
2017 Access to information and privacy 28 34 18 9 4 7 1 67 14 269
2017 Security 34 40 17 6 2 1 0 75 8 246
2017 Science and technology 15 27 26 12 13 7 0 45 27 257
2017 Library services 24 41 17 11 7 0 0 65 18 29
2017 Legal services 15 35 23 13 9 5 0 53 23 111
2017 Administration and operations 26 39 18 9 5 3 0 67 14 2451
2017 Human resources 29 41 15 8 4 3 0 72 12 966
2017 Financial management 26 38 18 8 6 3 0 66 15 668
2017 Procurement 26 46 19 7 1 1 0 72 9 70
2017 Real property 23 43 17 7 6 5 0 69 13 119
2017 Materiel management 26 40 19 6 6 3 0 68 12 118
2017 Information management 21 37 22 9 5 5 0 62 15 265
2017 Information technology 23 39 21 9 4 5 0 65 14 2574
2017 Internal audit 15 35 24 12 7 7 1 54 20 280
2017 Evaluation 24 39 18 8 5 5 1 67 13 143
2017 Data sciences 24 41 21 10 3 1 0 65 13 180
2017 Policy 25 38 18 10 5 5 0 66 16 340
2017 Project management 31 38 17 8 4 2 0 70 12 514
2017 Other services to the public 22 32 22 12 6 6 0 57 19 1815
2017 None of the above 20 34 23 10 7 6 1 57 18 4584

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 32 10 5 2 1 1 82 8 4652
2020 Health care practitioners 43 45 0 9 3 0 0 89 11 36
2020 Federal regulators 55 25 12 5 2 0 0 80 7 212
2020 Compliance, inspection and enforcement 50 33 9 5 2 0 0 84 7 9237
2020 Communications or public affairs 55 29 6 7 2 0 0 84 10 395
2020 Access to information and privacy 52 31 8 5 2 0 2 84 8 400
2020 Security 58 29 6 4 2 0 1 88 6 262
2020 Science and technology 48 31 12 6 2 1 0 80 8 197
2020 Library services 36 57 7 0 0 0 0 93 0 27
2020 Legal services 51 28 11 6 3 1 0 80 9 136
2020 Administration and operations 55 30 7 5 2 0 0 86 7 2394
2020 Human resources 60 27 6 5 3 0 0 87 7 1164
2020 Financial management 56 28 7 6 2 0 0 84 8 610
2020 Procurement 57 35 5 1 1 0 0 92 3 80
2020 Real property 58 28 8 6 0 0 0 86 6 154
2020 Materiel management 49 29 12 6 2 0 2 79 8 85
2020 Information management 56 26 12 4 3 0 0 81 7 286
2020 Information technology 54 31 8 5 2 0 0 85 7 2410
2020 Internal audit 51 35 8 4 1 0 1 87 5 340
2020 Evaluation 54 30 8 2 4 1 1 85 6 150
2020 Data sciences 56 31 7 6 0 0 0 87 6 200
2020 Policy 55 30 5 7 3 0 0 85 10 417
2020 Project management 58 28 5 6 2 0 0 86 9 693
2020 Other services to the public 53 31 9 5 2 1 0 84 7 2470
2020 None of the above 49 32 9 5 3 0 1 82 9 3157
2019 Client contact centre 42 34 11 8 4 0 1 77 12 3750
2019 Health care practitioners 36 40 20 0 3 0 0 77 3 32
2019 Federal regulators 51 33 5 4 6 0 1 84 11 223
2019 Compliance, inspection and enforcement 49 34 9 6 3 0 0 83 9 8711
2019 Communications or public affairs 53 31 8 6 3 0 0 84 8 364
2019 Access to information and privacy 55 29 9 5 2 0 1 85 7 368
2019 Security 62 28 3 3 3 0 0 91 6 226
2019 Science and technology 51 34 10 3 1 0 0 86 4 180
2019 Library services 52 23 5 3 11 5 0 79 15 33
2019 Legal services 52 28 7 7 5 1 0 81 13 138
2019 Administration and operations 54 30 7 5 3 0 0 85 8 2472
2019 Human resources 60 28 5 5 2 0 0 88 8 1028
2019 Financial management 52 31 8 6 3 0 0 84 9 685
2019 Procurement 59 26 11 1 3 0 0 84 4 66
2019 Real property 58 25 9 6 3 0 0 83 8 160
2019 Materiel management 53 28 7 7 3 0 1 82 10 130
2019 Information management 47 32 10 8 3 0 0 79 11 320
2019 Information technology 52 31 9 6 3 0 0 83 8 2421
2019 Internal audit 54 31 8 4 2 0 1 87 6 383
2019 Evaluation 47 31 15 5 2 0 0 78 7 190
2019 Data sciences 52 33 9 4 2 0 0 85 6 234
2019 Policy 51 30 7 8 3 1 0 82 11 374
2019 Project management 57 31 4 5 2 0 0 88 8 600
2019 Other services to the public 50 31 9 6 3 0 0 82 9 2139
2019 None of the above 47 32 10 6 4 0 1 80 10 3407
2018 Client contact centre 41 36 11 7 5 0 0 77 12 3427
2018 Health care practitioners 53 33 7 5 3 0 0 86 8 41
2018 Federal regulators 50 33 9 4 3 0 0 84 7 247
2018 Compliance, inspection and enforcement 45 35 9 7 3 0 0 81 10 8742
2018 Communications or public affairs 49 35 7 6 2 1 0 84 8 350
2018 Access to information and privacy 48 32 7 6 5 0 1 81 11 323
2018 Security 62 29 4 4 2 0 0 91 5 225
2018 Science and technology 50 32 9 5 3 0 0 82 9 170
2018 Library services 60 11 8 11 10 0 0 71 21 28
2018 Legal services 53 24 12 7 3 1 1 78 10 115
2018 Administration and operations 50 33 8 5 3 0 1 84 8 2400
2018 Human resources 54 31 6 7 3 0 0 85 9 1009
2018 Financial management 50 29 10 6 5 0 0 79 10 693
2018 Procurement 64 25 7 1 1 0 1 91 3 75
2018 Real property 58 27 6 5 4 0 0 86 9 146
2018 Materiel management 48 33 7 6 5 0 0 82 11 141
2018 Information management 49 33 9 7 2 0 0 82 9 301
2018 Information technology 48 34 9 5 3 0 1 83 9 2439
2018 Internal audit 48 34 12 3 3 0 1 82 6 386
2018 Evaluation 51 36 8 2 2 1 0 87 4 194
2018 Data sciences 60 25 5 4 6 0 1 85 10 163
2018 Policy 48 31 9 8 3 0 0 80 11 345
2018 Project management 52 30 9 5 4 0 0 82 9 538
2018 Other services to the public 45 34 10 7 3 0 0 80 10 1786
2018 None of the above 44 34 12 6 4 0 1 79 10 3111
2017 Client contact centre 38 38 11 8 4 0 1 77 12 3288
2017 Health care practitioners 41 33 14 8 0 0 5 78 8 26
2017 Federal regulators 46 34 9 6 3 0 1 81 10 233
2017 Compliance, inspection and enforcement 42 36 9 7 5 0 0 78 12 8856
2017 Communications or public affairs 45 32 7 10 3 0 1 78 14 327
2017 Access to information and privacy 43 35 8 7 4 1 2 80 11 271
2017 Security 53 30 7 6 3 0 0 84 9 246
2017 Science and technology 39 39 9 7 5 0 0 78 12 257
2017 Library services 41 41 7 7 4 0 0 83 11 29
2017 Legal services 43 31 13 6 7 0 0 74 13 111
2017 Administration and operations 50 32 8 6 3 0 0 82 10 2451
2017 Human resources 51 33 5 7 4 0 0 85 11 967
2017 Financial management 50 31 7 8 3 0 0 81 12 667
2017 Procurement 56 36 3 1 3 0 1 93 4 70
2017 Real property 53 27 9 7 3 0 0 81 10 120
2017 Materiel management 47 33 8 8 3 0 0 80 12 117
2017 Information management 44 36 9 8 3 0 0 80 10 263
2017 Information technology 47 35 9 6 3 0 0 83 8 2575
2017 Internal audit 43 38 9 4 4 0 1 83 8 280
2017 Evaluation 44 40 10 2 4 1 0 84 6 143
2017 Data sciences 50 31 11 6 2 0 1 82 8 180
2017 Policy 54 30 5 6 4 1 0 85 10 341
2017 Project management 55 29 6 7 3 0 0 84 9 515
2017 Other services to the public 45 33 11 6 3 0 1 79 10 1816
2017 None of the above 43 34 11 7 4 0 0 78 11 4588
2014 Client contact centre 36 37 13 8 4 0 1 74 13 3677
2014 Health care practitioners 68 21 3 0 8 0 0 89 8 37
2014 Federal regulators 41 35 11 8 5 0 0 76 13 276
2014 Compliance, inspection and enforcement 40 36 11 7 4 0 0 77 12 9898
2014 Communications or public affairs 52 28 9 7 4 0 1 81 10 337
2014 Access to information and privacy 48 31 11 6 2 1 1 80 9 247
2014 Security 53 32 7 4 2 1 0 86 7 247
2014 Science and technology 45 35 6 7 6 0 0 81 13 249
2014 Library services 57 30 4 10 0 0 0 86 10 30
2014 Legal services 50 28 10 6 5 0 2 79 11 125
2014 Administration and operations 46 34 9 6 4 0 0 81 10 3079
2014 Human resources 48 33 7 7 4 0 0 81 11 1094
2014 Financial management 46 34 10 5 3 0 0 81 8 816
2014 Procurement 48 38 7 7 0 0 0 86 7 73
2014 Real property 44 38 10 4 2 0 1 83 7 160
2014 Materiel management 41 32 15 6 4 1 1 75 11 164
2014 Information management 45 34 9 7 4 1 0 80 11 321
2014 Information technology 48 33 9 6 3 1 0 82 9 2847
2014 Internal audit 39 39 12 6 3 1 1 79 10 339
2014 Evaluation 38 38 12 8 3 1 1 77 12 180
2014 Other services to the public 42 35 12 6 4 0 1 77 11 2580
2014 None of the above 39 36 12 8 5 0 1 75 13 4820

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 57 27 8 2 1 1 3 88 4 4622
2020 Health care practitioners 52 33 11 3 0 0 0 86 3 36
2020 Federal regulators 51 29 14 3 2 0 0 81 5 210
2020 Compliance, inspection and enforcement 44 35 14 4 2 0 1 79 6 9188
2020 Communications or public affairs 39 33 18 6 3 0 0 72 10 394
2020 Access to information and privacy 47 30 12 5 3 1 3 79 8 399
2020 Security 45 35 13 3 3 0 0 81 6 257
2020 Science and technology 45 35 16 2 0 0 0 81 3 195
2020 Library services 41 41 18 0 0 0 0 82 0 26
2020 Legal services 47 24 14 11 4 0 1 72 14 134
2020 Administration and operations 48 31 13 5 3 0 0 79 8 2380
2020 Human resources 37 34 16 8 5 0 1 72 13 1159
2020 Financial management 47 34 14 4 2 0 0 81 5 609
2020 Procurement 33 47 13 5 1 0 1 81 6 81
2020 Real property 42 32 18 4 2 1 1 75 6 153
2020 Materiel management 62 25 12 1 0 0 0 87 1 86
2020 Information management 49 32 10 4 3 0 1 83 7 282
2020 Information technology 43 36 13 6 3 0 0 79 8 2401
2020 Internal audit 47 38 12 1 1 0 0 85 2 334
2020 Evaluation 53 30 12 2 1 2 0 85 3 149
2020 Data sciences 43 34 12 7 3 1 1 78 10 198
2020 Policy 45 30 15 6 3 0 0 76 9 415
2020 Project management 38 33 18 7 4 0 0 71 11 694
2020 Other services to the public 52 30 12 3 1 1 1 84 4 2462
2020 None of the above 48 31 13 4 2 1 1 81 6 3133
2019 Client contact centre 54 27 11 3 1 0 3 84 5 3749
2019 Health care practitioners 46 29 17 3 0 0 5 79 3 31
2019 Federal regulators 48 31 14 5 2 0 0 79 7 221
2019 Compliance, inspection and enforcement 40 34 17 5 3 0 1 75 8 8661
2019 Communications or public affairs 45 35 13 5 2 0 0 80 7 366
2019 Access to information and privacy 52 28 14 4 2 0 0 81 5 366
2019 Security 48 37 10 3 1 0 1 86 4 227
2019 Science and technology 48 35 13 4 0 0 0 83 4 179
2019 Library services 33 36 18 10 0 0 3 72 10 32
2019 Legal services 36 31 16 7 7 1 1 69 14 138
2019 Administration and operations 47 32 14 5 2 0 0 79 7 2465
2019 Human resources 38 31 19 8 4 0 0 70 12 1027
2019 Financial management 45 36 14 4 1 0 0 81 5 683
2019 Procurement 52 28 15 4 0 0 0 80 4 66
2019 Real property 46 27 16 6 4 1 1 74 10 159
2019 Materiel management 58 31 6 2 1 1 1 91 3 129
2019 Information management 47 32 13 4 2 1 1 81 6 317
2019 Information technology 49 33 12 5 2 0 0 82 6 2416
2019 Internal audit 53 32 10 3 0 0 0 87 4 382
2019 Evaluation 44 38 12 4 2 1 0 82 6 189
2019 Data sciences 55 30 11 2 2 0 0 85 4 235
2019 Policy 44 35 15 6 1 0 0 78 7 374
2019 Project management 41 33 17 5 3 0 1 75 8 596
2019 Other services to the public 47 31 14 4 2 0 1 80 6 2123
2019 None of the above 46 31 15 4 2 0 1 79 7 3373
2018 Client contact centre 53 28 10 4 2 0 3 84 6 3438
2018 Health care practitioners 52 32 11 5 0 0 0 83 5 41
2018 Federal regulators 46 30 14 7 2 0 1 77 9 246
2018 Compliance, inspection and enforcement 38 34 18 6 3 0 1 73 9 8783
2018 Communications or public affairs 37 37 14 6 5 0 1 75 10 353
2018 Access to information and privacy 45 28 14 7 5 0 0 74 11 325
2018 Security 51 34 8 5 1 0 0 86 6 225
2018 Science and technology 43 35 14 5 3 0 0 78 8 170
2018 Library services 26 44 17 7 3 0 3 72 11 28
2018 Legal services 40 31 16 8 4 0 1 72 12 115
2018 Administration and operations 46 31 15 6 3 0 0 77 8 2411
2018 Human resources 33 31 19 11 4 0 1 65 15 1014
2018 Financial management 43 34 13 6 2 0 0 78 9 692
2018 Procurement 51 36 9 3 1 0 0 87 4 75
2018 Real property 45 29 13 7 3 0 2 76 11 146
2018 Materiel management 63 23 10 3 1 0 1 86 4 141
2018 Information management 50 32 11 5 1 0 1 83 6 301
2018 Information technology 46 35 13 4 2 0 0 81 6 2446
2018 Internal audit 52 32 10 4 1 1 1 85 5 384
2018 Evaluation 45 33 16 6 1 0 0 78 6 193
2018 Data sciences 55 31 12 1 1 0 0 86 3 164
2018 Policy 48 28 17 4 3 0 1 77 6 344
2018 Project management 41 32 17 5 4 0 0 73 9 539
2018 Other services to the public 45 30 15 6 2 0 1 77 8 1795
2018 None of the above 45 32 15 6 2 0 1 77 8 3123
2017 Client contact centre 53 30 8 3 1 0 4 88 4 3290
2017 Health care practitioners 58 11 23 4 0 0 4 72 4 27
2017 Federal regulators 40 33 16 4 3 3 1 76 7 236
2017 Compliance, inspection and enforcement 40 35 15 6 2 1 2 77 8 8871
2017 Communications or public affairs 46 34 12 5 2 1 1 81 7 328
2017 Access to information and privacy 43 32 17 5 2 0 1 75 7 271
2017 Security 50 37 7 4 1 0 1 88 5 246
2017 Science and technology 44 39 13 3 1 0 0 83 4 257
2017 Library services 35 17 31 11 0 0 7 56 11 29
2017 Legal services 42 27 17 7 4 0 3 71 12 111
2017 Administration and operations 44 35 13 5 2 0 1 80 7 2454
2017 Human resources 33 36 17 8 5 0 1 70 13 967
2017 Financial management 39 40 15 4 2 0 1 80 6 669
2017 Procurement 49 34 7 4 3 0 3 86 7 70
2017 Real property 42 36 16 5 0 0 1 79 5 120
2017 Materiel management 53 32 14 1 0 0 0 85 1 118
2017 Information management 48 33 14 3 1 0 1 82 4 264
2017 Information technology 48 36 10 4 1 0 1 85 5 2575
2017 Internal audit 49 37 10 1 1 1 1 88 2 280
2017 Evaluation 54 33 6 3 1 1 2 90 3 143
2017 Data sciences 54 35 7 2 1 0 1 89 3 180
2017 Policy 50 33 11 3 2 0 1 83 6 342
2017 Project management 44 38 11 4 2 0 0 83 6 515
2017 Other services to the public 45 31 15 5 2 1 2 77 7 1819
2017 None of the above 46 32 13 4 2 1 2 80 6 4592
2014 Client contact centre 54 29 10 3 2 0 3 85 5 3679
2014 Health care practitioners 53 34 5 2 3 3 0 89 5 38
2014 Federal regulators 38 30 20 5 5 0 2 69 11 278
2014 Compliance, inspection and enforcement 36 34 19 6 3 0 1 71 10 9901
2014 Communications or public affairs 44 34 15 6 1 0 1 78 7 337
2014 Access to information and privacy 41 35 13 8 2 0 1 77 10 247
2014 Security 38 40 13 4 2 1 1 80 6 246
2014 Science and technology 35 44 11 7 2 0 1 80 9 249
2014 Library services 34 43 17 3 3 0 0 77 6 30
2014 Legal services 46 34 15 3 2 0 0 79 5 125
2014 Administration and operations 43 34 15 6 3 0 1 77 8 3079
2014 Human resources 36 35 17 8 3 0 1 72 11 1094
2014 Financial management 44 34 14 5 3 0 0 79 7 814
2014 Procurement 41 41 12 1 3 0 1 83 4 73
2014 Real property 44 38 12 6 0 1 0 82 6 160
2014 Materiel management 58 27 12 1 1 0 1 86 2 164
2014 Information management 52 31 10 5 2 0 1 83 7 321
2014 Information technology 48 36 11 3 1 0 0 84 4 2849
2014 Internal audit 44 36 13 4 2 0 1 81 6 338
2014 Evaluation 42 35 15 4 2 1 2 79 6 180
2014 Other services to the public 44 32 15 4 2 0 2 78 7 2584
2014 None of the above 43 32 15 5 3 0 2 76 8 4822

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 33 67 4659
2020 Health care practitioners 43 57 37
2020 Federal regulators 46 54 212
2020 Compliance, inspection and enforcement 45 55 9277
2020 Communications or public affairs 35 65 396
2020 Access to information and privacy 36 64 401
2020 Security 38 62 262
2020 Science and technology 42 58 197
2020 Library services 47 53 27
2020 Legal services 43 57 136
2020 Administration and operations 39 61 2405
2020 Human resources 42 58 1165
2020 Financial management 43 57 614
2020 Procurement 41 59 81
2020 Real property 47 53 154
2020 Materiel management 25 75 86
2020 Information management 40 60 285
2020 Information technology 37 63 2422
2020 Internal audit 49 51 342
2020 Evaluation 44 56 150
2020 Data sciences 46 54 200
2020 Policy 44 56 419
2020 Project management 43 57 697
2020 Other services to the public 40 60 2487
2020 None of the above 40 60 3159

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 15 13 2 3 8 22 74 7 4653
2020 Health care practitioners 45 17 16 3 0 11 8 77 3 37
2020 Federal regulators 60 14 7 2 1 5 10 87 4 213
2020 Compliance, inspection and enforcement 53 18 9 2 2 5 10 84 5 9266
2020 Communications or public affairs 55 15 9 2 1 6 13 86 3 396
2020 Access to information and privacy 41 18 16 2 2 7 15 74 5 398
2020 Security 56 19 8 2 1 5 9 87 4 262
2020 Science and technology 50 22 6 2 4 7 9 85 7 197
2020 Library services 49 21 19 0 0 3 7 78 0 27
2020 Legal services 53 20 9 2 3 5 9 84 6 136
2020 Administration and operations 55 16 9 3 2 5 11 83 6 2399
2020 Human resources 60 15 6 2 1 7 9 89 4 1165
2020 Financial management 59 18 7 1 1 5 8 89 3 612
2020 Procurement 58 15 12 5 0 2 9 81 6 81
2020 Real property 57 20 6 6 1 1 8 86 7 153
2020 Materiel management 47 19 11 4 2 1 16 79 8 86
2020 Information management 53 18 7 2 3 6 10 85 6 286
2020 Information technology 56 19 9 1 1 6 8 86 3 2418
2020 Internal audit 50 24 9 2 3 8 5 84 5 342
2020 Evaluation 49 13 12 5 2 8 11 77 9 150
2020 Data sciences 63 20 6 2 1 5 3 90 4 200
2020 Policy 60 15 9 2 1 5 7 86 4 419
2020 Project management 63 12 6 2 2 5 10 88 5 696
2020 Other services to the public 48 15 11 2 2 7 15 80 6 2482
2020 None of the above 48 17 11 2 2 6 13 80 5 3161

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Client contact centre 20 44 36 4669
2020 Health care practitioners 14 54 32 37
2020 Federal regulators 22 44 34 213
2020 Compliance, inspection and enforcement 19 47 34 9285
2020 Communications or public affairs 27 42 31 397
2020 Access to information and privacy 16 44 40 400
2020 Security 19 42 39 262
2020 Science and technology 18 50 32 197
2020 Library services 15 55 30 27
2020 Legal services 18 40 41 136
2020 Administration and operations 24 41 35 2402
2020 Human resources 24 42 34 1168
2020 Financial management 23 42 35 614
2020 Procurement 10 51 40 81
2020 Real property 20 44 36 154
2020 Materiel management 21 42 37 86
2020 Information management 27 42 31 286
2020 Information technology 18 48 34 2424
2020 Internal audit 21 51 28 343
2020 Evaluation 21 42 37 150
2020 Data sciences 23 44 33 200
2020 Policy 28 40 32 419
2020 Project management 28 37 35 697
2020 Other services to the public 18 45 37 2486
2020 None of the above 18 50 32 3168
2019 Client contact centre 28 35 37 3773
2019 Health care practitioners 31 42 28 32
2019 Federal regulators 21 45 34 225
2019 Compliance, inspection and enforcement 21 44 35 8748
2019 Communications or public affairs 26 31 43 367
2019 Access to information and privacy 22 42 36 371
2019 Security 27 37 36 225
2019 Science and technology 18 51 31 181
2019 Library services 14 64 23 33
2019 Legal services 26 48 26 139
2019 Administration and operations 28 36 36 2486
2019 Human resources 28 37 35 1036
2019 Financial management 24 43 32 689
2019 Procurement 19 42 39 66
2019 Real property 24 36 40 161
2019 Materiel management 28 35 37 131
2019 Information management 27 39 34 319
2019 Information technology 21 44 35 2431
2019 Internal audit 24 42 34 385
2019 Evaluation 24 36 40 190
2019 Data sciences 31 32 37 234
2019 Policy 30 30 40 377
2019 Project management 34 29 37 600
2019 Other services to the public 20 41 39 2148
2019 None of the above 20 42 38 3425
2018 Client contact centre 26 39 35 3447
2018 Health care practitioners 12 56 32 41
2018 Federal regulators 17 46 37 246
2018 Compliance, inspection and enforcement 20 47 33 8793
2018 Communications or public affairs 30 31 39 353
2018 Access to information and privacy 21 44 35 327
2018 Security 26 36 37 227
2018 Science and technology 15 55 30 170
2018 Library services 19 46 35 28
2018 Legal services 22 44 33 115
2018 Administration and operations 25 40 35 2413
2018 Human resources 27 40 33 1015
2018 Financial management 28 40 32 693
2018 Procurement 19 49 32 75
2018 Real property 26 40 34 145
2018 Materiel management 28 37 35 141
2018 Information management 25 43 32 303
2018 Information technology 23 42 36 2448
2018 Internal audit 19 53 29 387
2018 Evaluation 23 48 29 192
2018 Data sciences 30 35 36 166
2018 Policy 28 38 33 351
2018 Project management 34 33 33 542
2018 Other services to the public 18 44 38 1791
2018 None of the above 18 44 37 3125
2017 Client contact centre 24 43 33 3291
2017 Health care practitioners 10 44 46 27
2017 Federal regulators 23 46 31 235
2017 Compliance, inspection and enforcement 19 49 33 8863
2017 Communications or public affairs 33 33 34 328
2017 Access to information and privacy 23 44 33 271
2017 Security 29 38 33 245
2017 Science and technology 17 48 34 257
2017 Library services 14 69 18 29
2017 Legal services 24 48 29 111
2017 Administration and operations 27 40 33 2451
2017 Human resources 29 39 31 968
2017 Financial management 26 42 32 668
2017 Procurement 20 51 28 70
2017 Real property 29 43 29 119
2017 Materiel management 27 40 33 117
2017 Information management 27 45 28 265
2017 Information technology 21 47 32 2576
2017 Internal audit 18 44 38 280
2017 Evaluation 27 43 31 143
2017 Data sciences 28 31 41 180
2017 Policy 31 36 33 342
2017 Project management 36 33 31 514
2017 Other services to the public 19 46 35 1818
2017 None of the above 20 46 34 4593
2014 Client contact centre 24 43 32 3678
2014 Health care practitioners 16 63 21 38
2014 Federal regulators 22 45 33 277
2014 Compliance, inspection and enforcement 19 49 32 9903
2014 Communications or public affairs 30 34 37 337
2014 Access to information and privacy 17 47 36 247
2014 Security 30 33 38 247
2014 Science and technology 13 58 29 249
2014 Library services 14 63 23 30
2014 Legal services 26 48 26 125
2014 Administration and operations 27 41 32 3074
2014 Human resources 31 36 33 1094
2014 Financial management 27 40 33 816
2014 Procurement 27 40 33 73
2014 Real property 28 36 36 160
2014 Materiel management 27 38 35 164
2014 Information management 26 38 36 321
2014 Information technology 20 48 32 2849
2014 Internal audit 19 48 32 339
2014 Evaluation 26 38 37 180
2014 Other services to the public 20 45 36 2582
2014 None of the above 20 46 35 4823

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Client contact centre 14 54 18 4 5 4 959
2020 Federal regulators 36 51 6 2 4 0 47
2020 Compliance, inspection and enforcement 32 46 13 4 2 3 1790
2020 Communications or public affairs 15 47 23 5 6 4 107
2020 Access to information and privacy 23 41 21 7 1 6 68
2020 Security 37 50 4 3 0 7 49
2020 Science and technology 34 22 28 8 6 3 35
2020 Legal services 12 30 46 0 4 8 26
2020 Administration and operations 30 47 14 2 2 4 585
2020 Human resources 22 51 12 3 5 8 277
2020 Financial management 16 57 16 1 5 5 139
2020 Real property 27 37 16 0 10 10 31
2020 Materiel management 25 25 10 10 29 0 15
2020 Information management 11 48 23 0 6 11 73
2020 Information technology 28 50 12 3 4 3 449
2020 Internal audit 26 48 15 5 3 3 69
2020 Evaluation 15 46 22 0 13 3 31
2020 Data sciences 10 62 17 0 2 8 48
2020 Policy 27 52 18 2 0 2 117
2020 Project management 21 59 13 1 2 5 195
2020 Other services to the public 23 49 20 2 3 3 458
2020 None of the above 24 43 17 3 5 8 580
2019 Client contact centre 13 43 22 6 12 3 1026
2019 Federal regulators 23 38 13 14 11 2 46
2019 Compliance, inspection and enforcement 25 44 15 6 6 4 1816
2019 Communications or public affairs 12 39 29 3 13 4 97
2019 Access to information and privacy 12 30 23 2 29 4 77
2019 Security 23 43 8 3 15 8 58
2019 Science and technology 18 30 15 15 19 3 30
2019 Legal services 18 35 37 5 3 3 38
2019 Administration and operations 27 43 15 2 9 5 682
2019 Human resources 20 42 18 4 11 4 280
2019 Financial management 14 48 20 4 7 6 167
2019 Procurement 8 32 40 0 13 8 12
2019 Real property 20 39 21 7 7 8 38
2019 Materiel management 24 34 8 8 15 11 35
2019 Information management 21 35 26 3 12 3 85
2019 Information technology 21 45 19 5 6 4 518
2019 Internal audit 19 36 14 6 22 4 89
2019 Evaluation 19 34 24 4 19 0 45
2019 Data sciences 4 35 24 10 19 9 70
2019 Policy 18 42 27 2 8 3 114
2019 Project management 13 58 17 2 6 5 202
2019 Other services to the public 17 39 21 7 12 5 411
2019 None of the above 23 38 18 4 11 5 664
2018 Client contact centre 17 46 24 4 4 5 887
2018 Federal regulators 26 46 19 0 3 7 42
2018 Compliance, inspection and enforcement 25 45 15 8 3 4 1754
2018 Communications or public affairs 5 52 25 4 7 7 107
2018 Access to information and privacy 20 36 28 4 6 4 68
2018 Security 20 52 13 0 10 4 60
2018 Science and technology 16 29 24 19 8 4 25
2018 Legal services 23 35 34 4 0 4 26
2018 Administration and operations 28 45 15 4 3 5 610
2018 Human resources 20 45 21 4 5 5 277
2018 Financial management 15 54 22 2 3 4 195
2018 Procurement 21 35 29 0 0 15 14
2018 Real property 16 26 35 5 15 3 38
2018 Materiel management 19 45 18 8 6 5 40
2018 Information management 20 43 23 3 6 6 74
2018 Information technology 20 49 22 3 2 4 548
2018 Internal audit 22 43 19 4 5 7 72
2018 Evaluation 22 40 23 2 7 5 44
2018 Data sciences 13 39 24 15 9 2 50
2018 Policy 25 40 21 8 2 4 99
2018 Project management 16 60 16 2 2 5 184
2018 Other services to the public 19 41 24 3 4 8 327
2018 None of the above 25 40 19 3 7 6 568
2017 Client contact centre 22 39 20 4 8 7 776
2017 Federal regulators 25 35 13 9 5 13 54
2017 Compliance, inspection and enforcement 29 39 12 9 6 5 1648
2017 Communications or public affairs 12 39 30 5 10 5 104
2017 Access to information and privacy 11 27 24 8 22 8 60
2017 Security 16 56 14 4 8 1 72
2017 Science and technology 28 34 22 6 8 0 44
2017 Legal services 30 30 19 4 9 8 26
2017 Administration and operations 25 42 14 4 8 7 669
2017 Human resources 18 50 23 3 3 3 287
2017 Financial management 14 53 19 5 4 5 174
2017 Procurement 34 35 22 0 9 0 14
2017 Real property 23 35 20 6 7 9 34
2017 Materiel management 23 41 25 3 7 0 31
2017 Information management 17 40 32 3 4 4 72
2017 Information technology 22 48 18 3 5 4 538
2017 Internal audit 19 35 19 10 11 6 51
2017 Evaluation 20 28 13 5 21 13 38
2017 Data sciences 8 33 27 6 23 4 50
2017 Policy 22 44 19 6 5 4 107
2017 Project management 11 61 15 1 8 5 184
2017 Other services to the public 25 37 15 4 11 8 350
2017 None of the above 29 34 14 4 9 10 924
2014 Client contact centre 21 47 19 8 9999 6 895
2014 Federal regulators 29 45 13 8 9999 5 61
2014 Compliance, inspection and enforcement 28 45 12 10 9999 6 1882
2014 Communications or public affairs 16 47 21 7 9999 9 100
2014 Access to information and privacy 22 50 17 4 9999 7 42
2014 Security 22 49 18 6 9999 6 72
2014 Science and technology 37 26 13 3 9999 22 32
2014 Legal services 9 37 27 12 9999 15 33
2014 Administration and operations 27 51 11 5 9999 5 830
2014 Human resources 20 48 19 7 9999 5 344
2014 Financial management 19 48 19 6 9999 7 217
2014 Procurement 20 55 20 0 9999 5 20
2014 Real property 27 33 20 2 9999 18 45
2014 Materiel management 25 43 16 11 9999 4 44
2014 Information management 12 51 22 7 9999 8 83
2014 Information technology 24 51 13 7 9999 5 563
2014 Internal audit 17 48 17 7 9999 10 66
2014 Evaluation 23 32 24 12 9999 9 47
2014 Other services to the public 27 46 12 7 9999 7 511
2014 None of the above 30 39 14 7 9999 10 947
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 57 32 6 3 1 0 0 90 4 4623
2020 Health care practitioners 70 17 6 6 3 0 0 86 8 37
2020 Federal regulators 56 28 8 5 3 0 0 84 8 207
2020 Compliance, inspection and enforcement 50 37 7 3 1 0 0 88 5 9220
2020 Communications or public affairs 62 28 6 2 1 0 0 90 3 395
2020 Access to information and privacy 53 34 7 3 1 2 0 89 3 398
2020 Security 61 33 3 2 0 0 0 94 3 259
2020 Science and technology 41 38 11 6 4 0 0 79 10 196
2020 Library services 63 34 0 3 0 0 0 97 3 27
2020 Legal services 52 39 5 1 2 0 0 91 3 136
2020 Administration and operations 56 32 7 2 2 0 0 89 4 2381
2020 Human resources 59 31 6 3 1 0 0 90 4 1158
2020 Financial management 56 35 5 3 1 0 0 91 3 606
2020 Procurement 53 36 10 0 0 1 0 90 0 81
2020 Real property 57 33 5 3 2 0 0 90 4 154
2020 Materiel management 57 31 6 2 4 0 0 88 7 86
2020 Information management 52 32 9 4 3 0 0 85 6 284
2020 Information technology 55 36 6 2 1 0 0 91 3 2401
2020 Internal audit 49 39 10 2 1 0 0 87 3 337
2020 Evaluation 50 36 9 4 1 0 0 86 5 148
2020 Data sciences 46 43 7 3 0 1 0 90 3 198
2020 Policy 57 33 4 4 3 0 0 90 6 416
2020 Project management 56 34 6 2 1 0 0 90 4 689
2020 Other services to the public 59 32 5 3 1 0 0 91 4 2467
2020 None of the above 52 34 8 4 2 0 0 87 6 3150
2019 Client contact centre 46 37 9 4 2 0 0 84 7 3744
2019 Health care practitioners 41 47 6 6 0 0 0 88 6 32
2019 Federal regulators 51 35 7 5 2 0 0 86 7 224
2019 Compliance, inspection and enforcement 47 38 8 4 2 0 0 86 6 8694
2019 Communications or public affairs 48 39 7 3 3 0 0 87 6 365
2019 Access to information and privacy 56 31 9 2 2 0 0 88 3 363
2019 Security 57 34 3 4 2 0 0 91 6 225
2019 Science and technology 40 43 6 8 3 0 0 83 11 180
2019 Library services 53 23 15 0 9 0 0 76 9 32
2019 Legal services 54 35 7 3 1 1 0 89 4 138
2019 Administration and operations 51 36 8 3 1 0 0 88 4 2476
2019 Human resources 54 34 6 3 1 0 0 89 5 1032
2019 Financial management 52 39 6 2 1 0 0 91 4 686
2019 Procurement 56 34 6 0 4 0 0 90 4 65
2019 Real property 48 39 8 3 3 0 0 87 6 160
2019 Materiel management 52 30 9 4 4 0 0 83 8 130
2019 Information management 44 37 10 7 1 0 0 82 8 316
2019 Information technology 50 36 8 3 1 0 0 87 5 2408
2019 Internal audit 46 39 9 5 1 0 0 86 6 380
2019 Evaluation 46 43 6 2 3 0 0 90 4 186
2019 Data sciences 49 37 8 6 0 0 0 86 6 233
2019 Policy 49 38 6 5 2 0 0 87 7 373
2019 Project management 48 36 9 5 1 0 0 84 7 597
2019 Other services to the public 52 34 9 3 1 0 0 87 5 2131
2019 None of the above 45 37 10 4 2 0 0 83 7 3400
2018 Client contact centre 45 40 9 4 2 0 0 85 6 3429
2018 Health care practitioners 54 36 5 3 0 3 0 92 3 41
2018 Federal regulators 49 38 7 4 2 0 0 87 6 246
2018 Compliance, inspection and enforcement 47 40 7 4 2 0 0 88 6 8762
2018 Communications or public affairs 50 37 7 5 1 0 0 87 6 350
2018 Access to information and privacy 51 37 8 2 2 0 0 87 4 326
2018 Security 62 31 5 1 1 0 0 94 1 223
2018 Science and technology 37 43 10 7 4 0 0 80 11 169
2018 Library services 53 29 8 7 0 3 0 85 7 28
2018 Legal services 49 40 7 1 3 1 0 90 4 115
2018 Administration and operations 51 36 8 3 2 0 0 87 5 2409
2018 Human resources 51 37 7 3 1 0 0 89 4 1013
2018 Financial management 52 37 6 3 2 0 0 89 5 691
2018 Procurement 52 37 9 0 1 0 0 89 1 75
2018 Real property 49 42 3 4 2 0 0 91 6 143
2018 Materiel management 55 32 10 1 1 0 0 88 2 140
2018 Information management 48 39 8 4 1 0 0 87 5 303
2018 Information technology 47 41 8 3 1 0 0 88 4 2444
2018 Internal audit 43 44 7 4 2 0 0 87 7 384
2018 Evaluation 52 35 7 3 2 1 0 88 5 190
2018 Data sciences 39 40 11 8 1 0 0 80 9 163
2018 Policy 47 38 9 4 1 0 0 85 6 346
2018 Project management 50 38 9 3 0 0 0 88 3 539
2018 Other services to the public 52 36 7 3 1 0 0 88 4 1789
2018 None of the above 45 39 10 3 2 1 0 85 6 3120
2017 Client contact centre 43 39 10 4 3 1 0 83 7 3284
2017 Health care practitioners 54 27 11 4 0 0 4 85 4 27
2017 Federal regulators 43 40 9 5 3 0 0 83 8 235
2017 Compliance, inspection and enforcement 41 41 9 5 3 0 0 83 8 8854
2017 Communications or public affairs 44 40 9 3 3 1 0 84 6 327
2017 Access to information and privacy 53 33 9 2 2 1 0 86 4 271
2017 Security 50 35 8 7 0 0 0 85 7 246
2017 Science and technology 35 40 12 7 5 0 0 76 12 255
2017 Library services 47 42 4 4 4 0 0 89 7 28
2017 Legal services 41 47 6 3 2 1 0 89 5 110
2017 Administration and operations 48 38 9 3 2 0 0 86 6 2449
2017 Human resources 47 40 7 3 2 0 0 88 5 966
2017 Financial management 46 40 9 2 2 0 0 87 4 668
2017 Procurement 54 37 4 4 0 0 0 91 4 70
2017 Real property 42 41 8 7 2 0 0 83 9 120
2017 Materiel management 47 37 9 4 2 0 0 85 6 117
2017 Information management 43 38 9 7 2 1 0 82 9 265
2017 Information technology 43 41 9 4 2 0 0 85 6 2574
2017 Internal audit 35 47 12 4 2 0 0 82 6 279
2017 Evaluation 46 44 4 3 1 1 0 91 5 142
2017 Data sciences 40 47 9 2 1 0 0 87 3 180
2017 Policy 49 36 9 5 1 0 0 85 6 342
2017 Project management 47 37 8 5 2 0 0 85 7 514
2017 Other services to the public 48 38 8 4 2 0 0 86 6 1814
2017 None of the above 42 40 10 5 3 1 0 83 7 4585
2014 Client contact centre 40 43 10 4 2 1 0 84 6 3680
2014 Health care practitioners 60 37 0 3 0 0 0 97 3 38
2014 Federal regulators 40 41 12 3 4 0 0 81 7 276
2014 Compliance, inspection and enforcement 39 42 10 5 3 0 0 81 8 9898
2014 Communications or public affairs 50 37 6 5 2 0 0 87 7 337
2014 Access to information and privacy 55 31 9 2 1 2 0 87 3 247
2014 Security 45 44 6 2 1 2 0 91 2 247
2014 Science and technology 44 36 9 4 6 1 0 81 10 249
2014 Library services 66 20 7 7 0 0 0 86 7 30
2014 Legal services 43 44 6 4 2 0 1 88 6 125
2014 Administration and operations 46 39 10 3 2 1 0 85 5 3078
2014 Human resources 46 35 11 6 1 0 0 82 7 1094
2014 Financial management 40 44 11 4 1 0 0 84 5 815
2014 Procurement 41 43 8 6 1 1 0 85 7 73
2014 Real property 48 40 7 4 1 0 0 88 5 160
2014 Materiel management 44 40 11 4 1 0 0 84 5 164
2014 Information management 41 42 10 3 3 1 0 84 6 320
2014 Information technology 44 40 10 4 2 0 0 83 6 2848
2014 Internal audit 28 50 13 6 3 0 0 78 9 338
2014 Evaluation 40 38 13 8 1 1 0 78 9 180
2014 Other services to the public 44 40 10 4 2 1 0 84 6 2581
2014 None of the above 40 42 11 4 2 1 0 82 6 4815

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 38 10 3 1 1 0 86 4 4648
2020 Health care practitioners 34 52 14 0 0 0 0 86 0 37
2020 Federal regulators 46 35 8 8 2 1 0 82 10 213
2020 Compliance, inspection and enforcement 34 45 13 5 2 1 0 80 7 9264
2020 Communications or public affairs 41 43 9 4 1 2 0 86 5 397
2020 Access to information and privacy 46 36 10 4 1 1 2 84 5 400
2020 Security 43 43 9 3 1 1 0 87 4 262
2020 Science and technology 27 49 9 11 3 0 0 77 14 196
2020 Library services 40 50 7 3 0 0 0 90 3 27
2020 Legal services 30 47 15 6 1 1 0 78 8 134
2020 Administration and operations 41 44 9 4 1 1 0 86 5 2398
2020 Human resources 46 41 8 3 2 1 0 87 5 1166
2020 Financial management 45 40 11 3 1 1 0 85 4 613
2020 Procurement 38 43 10 7 0 2 0 83 7 81
2020 Real property 43 40 11 4 0 1 0 84 5 154
2020 Materiel management 34 37 16 9 2 0 2 73 11 86
2020 Information management 35 46 9 4 4 1 1 82 8 283
2020 Information technology 43 41 10 4 1 1 0 85 5 2415
2020 Internal audit 40 47 9 3 1 1 0 87 3 342
2020 Evaluation 42 40 11 5 1 3 0 84 5 149
2020 Data sciences 38 44 10 5 2 1 0 82 7 199
2020 Policy 42 39 12 4 3 1 0 81 7 419
2020 Project management 40 44 10 5 1 0 0 84 6 693
2020 Other services to the public 44 39 11 3 1 1 0 84 4 2482
2020 None of the above 35 44 14 4 2 1 0 80 6 3154
2019 Client contact centre 35 42 14 5 2 1 0 78 7 3774
2019 Health care practitioners 29 55 10 6 0 0 0 84 6 31
2019 Federal regulators 34 43 13 6 4 0 0 77 10 225
2019 Compliance, inspection and enforcement 27 44 17 8 3 1 0 72 11 8731
2019 Communications or public affairs 29 47 12 8 3 1 0 77 10 366
2019 Access to information and privacy 45 38 12 4 1 0 0 83 5 370
2019 Security 42 42 9 4 2 2 0 85 6 227
2019 Science and technology 25 50 13 7 4 1 0 76 11 181
2019 Library services 34 45 12 6 0 3 0 82 6 33
2019 Legal services 29 44 14 8 5 0 0 73 13 139
2019 Administration and operations 34 44 14 6 2 1 0 78 8 2480
2019 Human resources 37 47 9 5 1 1 0 85 6 1034
2019 Financial management 35 43 13 5 2 1 0 79 7 687
2019 Procurement 32 46 15 6 0 1 0 79 6 66
2019 Real property 29 39 19 9 2 3 0 70 11 160
2019 Materiel management 30 49 13 3 2 1 1 81 5 131
2019 Information management 28 42 20 8 3 0 0 70 10 320
2019 Information technology 38 40 15 5 2 1 0 79 7 2423
2019 Internal audit 34 45 14 6 1 1 0 80 6 385
2019 Evaluation 29 49 15 4 1 1 0 79 6 189
2019 Data sciences 34 42 15 6 1 3 0 78 7 234
2019 Policy 34 42 17 6 1 0 0 76 7 376
2019 Project management 35 44 13 6 2 0 0 79 8 600
2019 Other services to the public 36 41 14 6 2 1 0 78 8 2143
2019 None of the above 31 40 18 7 3 2 0 72 10 3412
2018 Client contact centre 30 43 16 7 3 1 0 74 10 3424
2018 Health care practitioners 31 51 10 8 0 0 0 82 8 39
2018 Federal regulators 24 42 18 11 4 1 0 68 14 245
2018 Compliance, inspection and enforcement 24 44 17 10 4 1 0 69 14 8721
2018 Communications or public affairs 28 46 14 9 3 1 0 74 11 353
2018 Access to information and privacy 39 37 15 6 2 0 0 77 8 324
2018 Security 42 38 14 3 2 1 0 81 5 222
2018 Science and technology 23 45 16 11 5 0 0 67 16 169
2018 Library services 32 51 3 7 7 0 0 83 14 28
2018 Legal services 26 42 21 8 4 0 0 68 11 114
2018 Administration and operations 33 43 14 6 3 1 0 76 9 2394
2018 Human resources 32 47 12 6 2 1 0 80 8 1010
2018 Financial management 30 46 14 6 3 1 0 77 9 693
2018 Procurement 31 53 14 1 0 1 0 85 1 74
2018 Real property 33 41 14 9 2 0 0 75 11 146
2018 Materiel management 37 32 23 7 1 0 0 69 8 139
2018 Information management 32 38 18 8 3 0 0 70 12 301
2018 Information technology 30 43 17 6 2 1 0 74 9 2429
2018 Internal audit 30 42 17 7 3 1 0 73 10 383
2018 Evaluation 35 38 16 9 3 0 0 73 11 194
2018 Data sciences 27 42 18 9 3 1 0 70 12 166
2018 Policy 30 47 14 5 3 1 0 78 8 347
2018 Project management 31 43 16 6 3 0 0 75 9 537
2018 Other services to the public 33 41 15 7 3 1 0 75 10 1781
2018 None of the above 28 41 18 7 4 1 0 70 11 3109
2017 Client contact centre 32 40 15 8 4 1 0 73 12 3291
2017 Health care practitioners 28 68 0 0 0 0 4 100 0 27
2017 Federal regulators 31 40 17 7 4 1 0 72 11 234
2017 Compliance, inspection and enforcement 25 41 16 11 6 1 0 67 17 8853
2017 Communications or public affairs 30 46 13 9 2 0 0 76 11 328
2017 Access to information and privacy 39 38 12 5 4 1 1 79 9 271
2017 Security 40 43 11 5 2 0 0 82 7 245
2017 Science and technology 27 42 17 10 4 1 0 69 14 255
2017 Library services 31 38 21 3 3 3 0 71 7 29
2017 Legal services 23 40 22 6 7 2 0 64 13 111
2017 Administration and operations 34 43 12 7 3 1 0 78 10 2448
2017 Human resources 36 45 10 6 3 0 0 81 9 965
2017 Financial management 32 42 16 6 4 0 0 75 10 669
2017 Procurement 27 53 7 11 1 0 0 80 13 70
2017 Real property 29 41 10 11 6 3 0 72 17 118
2017 Materiel management 39 42 13 2 3 1 0 82 5 118
2017 Information management 32 43 11 10 3 1 0 76 12 265
2017 Information technology 31 43 15 6 2 2 0 76 9 2573
2017 Internal audit 25 48 15 7 5 0 0 73 12 280
2017 Evaluation 33 42 17 4 3 0 0 75 8 142
2017 Data sciences 36 45 13 2 2 1 1 82 4 180
2017 Policy 34 38 17 8 3 1 0 72 11 342
2017 Project management 36 40 13 7 3 0 0 77 11 513
2017 Other services to the public 35 38 14 9 3 1 0 74 12 1817
2017 None of the above 28 41 17 8 4 2 0 70 12 4590
2014 Client contact centre 35 42 14 5 2 1 0 78 7 3680
2014 Health care practitioners 58 37 3 0 3 0 0 95 3 38
2014 Federal regulators 29 43 15 8 3 3 0 74 11 278
2014 Compliance, inspection and enforcement 29 42 16 8 4 1 0 71 12 9903
2014 Communications or public affairs 38 42 11 5 3 1 0 81 8 337
2014 Access to information and privacy 46 35 12 4 2 1 0 82 6 247
2014 Security 41 45 10 2 1 1 0 86 3 247
2014 Science and technology 31 39 15 8 6 1 0 71 14 249
2014 Library services 33 43 14 10 0 0 0 76 10 30
2014 Legal services 37 38 13 6 5 0 0 76 11 125
2014 Administration and operations 37 40 13 5 3 1 0 78 8 3078
2014 Human resources 37 44 11 6 1 1 0 82 8 1094
2014 Financial management 35 41 14 5 3 1 0 78 8 814
2014 Procurement 33 44 14 5 3 1 0 78 8 73
2014 Real property 36 40 14 4 4 1 0 77 8 160
2014 Materiel management 30 40 18 7 2 2 0 72 10 164
2014 Information management 32 41 17 5 3 1 0 75 8 322
2014 Information technology 34 41 15 5 3 2 0 76 9 2848
2014 Internal audit 26 44 16 7 6 1 1 72 12 338
2014 Evaluation 27 44 19 7 3 0 0 71 10 180
2014 Other services to the public 36 40 15 5 3 1 0 77 8 2583
2014 None of the above 32 40 16 7 4 2 0 74 10 4822

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 22 31 20 12 3 4 35 32 4653
2020 Health care practitioners 6 27 45 16 6 0 0 22 33 37
2020 Federal regulators 6 23 33 24 12 2 1 37 29 213
2020 Compliance, inspection and enforcement 8 23 38 21 8 0 1 29 32 9265
2020 Communications or public affairs 9 19 38 22 10 1 1 33 29 397
2020 Access to information and privacy 10 20 33 21 11 1 4 34 32 400
2020 Security 5 23 35 26 11 0 1 37 28 262
2020 Science and technology 11 22 37 21 7 1 1 28 34 196
2020 Library services 3 7 40 30 21 0 0 50 10 27
2020 Legal services 7 18 36 26 12 1 1 39 25 134
2020 Administration and operations 9 22 34 22 11 1 1 34 31 2399
2020 Human resources 8 22 36 22 9 1 1 33 30 1167
2020 Financial management 5 22 38 25 10 0 0 35 27 613
2020 Procurement 14 22 34 19 10 0 1 29 37 80
2020 Real property 10 18 38 23 10 1 1 33 28 153
2020 Materiel management 7 19 39 25 7 1 3 33 27 85
2020 Information management 10 18 37 26 8 1 1 34 29 284
2020 Information technology 9 20 36 23 10 0 1 34 30 2415
2020 Internal audit 8 24 35 24 6 1 2 31 33 342
2020 Evaluation 4 20 36 27 12 0 1 39 24 146
2020 Data sciences 6 15 33 28 14 1 3 44 22 199
2020 Policy 7 21 32 26 13 1 1 39 29 417
2020 Project management 11 24 37 18 8 1 1 27 36 696
2020 Other services to the public 8 19 34 23 12 1 2 37 28 2480
2020 None of the above 8 23 35 21 11 1 1 32 32 3158
2019 Client contact centre 8 22 31 21 13 1 3 36 31 3761
2019 Health care practitioners 14 25 33 25 0 3 0 26 40 32
2019 Federal regulators 8 22 31 22 15 1 1 37 31 221
2019 Compliance, inspection and enforcement 9 23 38 20 8 1 1 29 33 8727
2019 Communications or public affairs 9 20 38 22 10 1 1 32 29 364
2019 Access to information and privacy 10 18 32 23 15 1 3 39 28 368
2019 Security 7 20 39 19 14 0 1 34 27 226
2019 Science and technology 12 26 33 19 8 1 1 28 38 180
2019 Library services 3 26 40 17 5 0 8 24 32 33
2019 Legal services 10 25 32 14 15 3 1 30 36 138
2019 Administration and operations 9 23 35 20 11 1 1 32 33 2477
2019 Human resources 9 23 39 18 8 1 2 27 33 1034
2019 Financial management 6 18 38 25 11 1 1 37 25 684
2019 Procurement 7 26 31 17 13 0 4 32 35 66
2019 Real property 10 31 33 16 9 0 1 25 41 161
2019 Materiel management 7 13 44 18 15 0 3 34 21 131
2019 Information management 10 26 34 19 9 1 1 29 37 318
2019 Information technology 10 22 38 20 9 1 1 29 32 2418
2019 Internal audit 3 22 35 23 13 1 2 37 26 384
2019 Evaluation 7 20 38 26 7 1 1 33 28 189
2019 Data sciences 6 22 38 18 13 2 1 32 29 235
2019 Policy 12 25 38 15 10 0 0 25 37 376
2019 Project management 12 24 40 18 6 0 1 24 36 598
2019 Other services to the public 9 20 34 22 11 1 2 35 30 2141
2019 None of the above 10 22 34 21 10 1 2 32 33 3412
2018 Client contact centre 9 22 32 21 11 1 3 33 33 3428
2018 Health care practitioners 5 27 42 21 5 0 0 26 32 41
2018 Federal regulators 13 23 38 20 4 0 1 24 37 245
2018 Compliance, inspection and enforcement 10 25 37 18 7 1 1 26 36 8730
2018 Communications or public affairs 12 29 34 17 5 1 2 23 42 351
2018 Access to information and privacy 13 24 28 24 10 1 1 35 37 320
2018 Security 6 17 40 26 9 1 1 36 24 227
2018 Science and technology 9 26 30 26 6 0 4 33 36 170
2018 Library services 3 19 44 15 14 0 4 30 23 27
2018 Legal services 10 20 36 19 11 1 4 31 31 112
2018 Administration and operations 10 26 36 18 8 1 2 27 37 2397
2018 Human resources 10 30 36 17 6 1 1 23 41 1010
2018 Financial management 9 23 38 19 9 0 2 28 33 685
2018 Procurement 3 26 38 24 8 0 1 33 29 75
2018 Real property 13 25 36 20 5 1 0 26 38 146
2018 Materiel management 6 20 40 20 11 1 1 32 27 141
2018 Information management 9 25 35 21 9 0 1 30 35 302
2018 Information technology 9 24 40 19 7 1 1 26 33 2437
2018 Internal audit 8 17 34 24 12 1 4 38 26 384
2018 Evaluation 10 17 33 29 10 1 1 40 27 193
2018 Data sciences 9 23 27 26 12 1 1 39 33 166
2018 Policy 11 19 37 21 11 1 1 32 30 341
2018 Project management 11 27 39 16 6 0 1 22 38 538
2018 Other services to the public 9 24 37 18 10 1 1 28 34 1786
2018 None of the above 10 24 35 19 9 1 2 29 35 3117
2017 Client contact centre 10 21 32 18 12 2 6 32 33 3279
2017 Health care practitioners 5 43 8 18 18 3 4 39 52 27
2017 Federal regulators 8 29 33 17 10 0 3 28 38 235
2017 Compliance, inspection and enforcement 11 24 37 17 7 1 2 25 37 8844
2017 Communications or public affairs 9 27 35 15 10 2 2 26 38 327
2017 Access to information and privacy 14 20 28 17 14 2 5 33 36 268
2017 Security 6 23 38 16 13 0 3 30 31 245
2017 Science and technology 9 25 35 14 12 2 4 27 36 254
2017 Library services 8 24 41 17 3 3 3 22 34 29
2017 Legal services 12 17 36 18 12 1 4 32 30 110
2017 Administration and operations 10 23 36 16 10 1 3 27 35 2445
2017 Human resources 15 28 36 13 5 0 2 19 44 967
2017 Financial management 9 21 35 23 9 1 3 33 31 665
2017 Procurement 13 14 34 22 10 0 6 35 29 69
2017 Real property 9 26 39 18 7 1 0 25 36 118
2017 Materiel management 3 19 36 24 14 1 3 40 22 118
2017 Information management 11 22 36 17 10 1 3 28 34 264
2017 Information technology 9 23 38 18 9 1 4 27 33 2554
2017 Internal audit 6 19 36 22 11 2 3 35 27 277
2017 Evaluation 5 18 32 23 15 0 7 41 25 142
2017 Data sciences 5 22 38 22 9 1 4 32 28 178
2017 Policy 11 20 38 18 10 1 2 29 32 342
2017 Project management 12 24 40 12 9 1 2 22 37 515
2017 Other services to the public 10 22 34 18 10 1 4 30 35 1810
2017 None of the above 11 22 34 17 11 1 4 29 34 4566
2014 Client contact centre 8 24 32 20 11 1 4 32 33 3674
2014 Health care practitioners 16 8 32 24 18 0 3 43 24 38
2014 Federal regulators 13 25 38 14 8 1 2 22 39 277
2014 Compliance, inspection and enforcement 13 28 36 15 6 1 2 21 42 9884
2014 Communications or public affairs 11 26 34 18 8 1 3 27 38 336
2014 Access to information and privacy 9 25 33 19 12 0 3 32 35 246
2014 Security 7 22 38 22 7 1 3 31 30 247
2014 Science and technology 10 20 34 20 10 2 4 32 32 247
2014 Library services 10 22 43 20 4 0 0 24 33 30
2014 Legal services 6 19 41 18 9 0 6 29 27 125
2014 Administration and operations 10 26 38 17 7 0 2 24 37 3073
2014 Human resources 12 31 37 12 6 0 1 18 44 1093
2014 Financial management 8 27 37 18 9 0 1 27 35 814
2014 Procurement 12 23 32 19 11 0 3 31 36 73
2014 Real property 9 23 36 21 9 0 2 31 33 159
2014 Materiel management 8 20 39 19 11 1 2 31 29 163
2014 Information management 11 22 36 18 7 1 4 27 34 320
2014 Information technology 9 24 38 19 7 1 2 27 34 2844
2014 Internal audit 9 28 34 17 7 1 3 26 39 337
2014 Evaluation 9 16 40 21 11 2 1 33 26 179
2014 Other services to the public 10 23 38 17 9 1 3 27 34 2577
2014 None of the above 11 26 36 15 8 1 3 24 39 4814

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 11 23 28 25 4 4 57 17 4644
2020 Health care practitioners 3 14 22 46 13 0 3 60 17 37
2020 Federal regulators 6 9 23 27 29 4 1 60 16 212
2020 Compliance, inspection and enforcement 6 13 28 32 18 1 1 52 19 9229
2020 Communications or public affairs 4 7 21 39 23 4 2 66 12 392
2020 Access to information and privacy 4 10 23 34 22 4 4 61 15 399
2020 Security 5 11 24 30 26 3 1 59 16 261
2020 Science and technology 8 13 25 31 20 2 1 53 21 196
2020 Library services 3 3 29 40 24 0 0 64 7 27
2020 Legal services 4 9 25 32 28 0 1 61 14 135
2020 Administration and operations 4 11 26 32 24 2 1 59 15 2392
2020 Human resources 3 10 22 36 25 3 2 64 13 1162
2020 Financial management 3 9 22 41 23 1 1 65 13 614
2020 Procurement 4 5 21 38 27 1 4 69 9 81
2020 Real property 5 12 29 31 20 2 1 52 18 151
2020 Materiel management 6 17 31 26 16 2 3 44 24 85
2020 Information management 7 9 23 32 24 4 1 59 17 285
2020 Information technology 4 9 21 36 26 2 2 65 14 2408
2020 Internal audit 4 11 23 37 18 5 2 59 16 341
2020 Evaluation 5 10 21 36 25 1 1 63 15 148
2020 Data sciences 2 10 25 31 27 3 2 61 12 199
2020 Policy 3 7 18 41 27 1 2 71 11 414
2020 Project management 5 11 26 32 23 1 2 56 16 693
2020 Other services to the public 4 11 24 31 25 2 3 59 16 2471
2020 None of the above 5 13 25 29 23 3 2 55 19 3145
2019 Client contact centre 10 16 26 24 19 3 3 46 27 3752
2019 Health care practitioners 0 22 30 34 11 3 0 47 22 32
2019 Federal regulators 8 14 23 30 21 2 3 54 22 221
2019 Compliance, inspection and enforcement 10 18 29 26 15 2 1 41 29 8703
2019 Communications or public affairs 8 15 24 31 20 2 1 53 23 362
2019 Access to information and privacy 7 16 24 23 24 3 4 51 24 367
2019 Security 5 13 27 26 26 1 1 53 18 223
2019 Science and technology 7 16 22 27 24 2 1 53 24 180
2019 Library services 3 12 31 40 14 0 0 54 15 33
2019 Legal services 14 12 23 24 21 1 4 48 27 138
2019 Administration and operations 7 16 27 26 20 2 2 48 24 2466
2019 Human resources 6 14 30 29 18 2 2 48 21 1033
2019 Financial management 5 12 26 33 21 2 1 55 17 685
2019 Procurement 2 15 19 35 25 0 4 63 17 66
2019 Real property 9 18 30 23 16 1 3 40 28 160
2019 Materiel management 7 14 24 27 19 4 6 51 22 130
2019 Information management 9 21 24 23 19 1 1 43 32 318
2019 Information technology 6 12 25 32 21 2 2 54 19 2401
2019 Internal audit 3 13 27 29 18 5 4 52 19 382
2019 Evaluation 6 17 31 31 12 2 2 45 23 188
2019 Data sciences 8 12 29 28 21 1 1 50 21 235
2019 Policy 9 18 28 24 18 1 2 43 28 376
2019 Project management 6 17 30 27 17 2 1 45 24 597
2019 Other services to the public 9 14 27 26 20 2 2 48 24 2134
2019 None of the above 9 16 27 25 18 3 2 45 26 3398
2018 Client contact centre 12 18 27 22 15 3 3 40 32 3422
2018 Health care practitioners 3 12 37 26 20 3 0 47 15 41
2018 Federal regulators 15 19 25 24 15 1 1 39 35 244
2018 Compliance, inspection and enforcement 12 20 30 24 12 2 1 37 33 8713
2018 Communications or public affairs 10 18 29 27 13 2 1 41 29 350
2018 Access to information and privacy 10 14 23 23 25 2 2 50 25 321
2018 Security 6 19 28 27 17 0 2 45 26 224
2018 Science and technology 8 16 26 26 18 1 4 47 25 170
2018 Library services 8 10 38 26 14 0 4 42 19 27
2018 Legal services 6 20 39 20 14 1 1 34 26 111
2018 Administration and operations 8 17 29 25 17 2 3 43 26 2390
2018 Human resources 6 19 34 26 11 2 2 39 26 1004
2018 Financial management 10 14 29 29 15 1 2 45 25 686
2018 Procurement 4 11 34 32 16 1 1 50 15 75
2018 Real property 16 15 25 22 19 2 1 42 32 145
2018 Materiel management 7 16 23 28 24 1 1 53 24 139
2018 Information management 9 17 24 30 19 2 0 49 26 301
2018 Information technology 6 14 28 31 17 2 2 50 21 2428
2018 Internal audit 8 15 31 27 15 2 3 44 23 383
2018 Evaluation 8 16 29 22 23 1 0 46 25 192
2018 Data sciences 7 20 28 21 20 2 2 43 28 166
2018 Policy 7 11 28 31 18 2 2 52 19 343
2018 Project management 9 17 31 25 16 1 2 41 27 537
2018 Other services to the public 10 18 29 23 16 2 2 41 29 1774
2018 None of the above 10 17 30 23 15 3 3 40 29 3094
2017 Client contact centre 12 18 29 17 16 3 6 36 33 3264
2017 Health care practitioners 11 22 24 15 19 0 8 37 36 26
2017 Federal regulators 10 17 35 18 14 3 3 34 29 234
2017 Compliance, inspection and enforcement 13 21 30 19 12 2 3 33 36 8829
2017 Communications or public affairs 8 13 30 22 22 2 2 46 22 326
2017 Access to information and privacy 11 10 25 21 21 5 7 48 24 267
2017 Security 3 17 27 27 21 2 4 50 21 246
2017 Science and technology 8 17 25 21 20 3 6 45 28 255
2017 Library services 11 21 25 21 14 0 7 38 35 28
2017 Legal services 12 18 29 20 12 4 6 35 33 111
2017 Administration and operations 9 17 30 21 17 2 4 41 27 2442
2017 Human resources 10 18 31 23 13 2 4 38 29 961
2017 Financial management 8 16 24 27 19 2 4 49 25 663
2017 Procurement 1 10 27 40 12 1 9 57 13 70
2017 Real property 10 15 30 25 17 1 3 43 26 119
2017 Materiel management 5 15 36 15 23 1 5 40 22 118
2017 Information management 9 11 29 26 18 3 5 47 21 264
2017 Information technology 6 12 28 26 20 3 5 50 20 2539
2017 Internal audit 9 17 26 23 16 5 5 43 28 276
2017 Evaluation 8 13 31 18 21 1 8 43 23 143
2017 Data sciences 3 12 31 25 20 4 5 49 17 178
2017 Policy 6 16 25 25 21 1 5 50 23 339
2017 Project management 9 14 31 26 15 2 4 43 24 512
2017 Other services to the public 10 17 29 22 15 3 5 40 29 1806
2017 None of the above 11 17 28 20 16 4 5 39 31 4541
2014 Client contact centre 9 18 30 20 15 3 5 38 29 3667
2014 Health care practitioners 5 11 24 29 24 3 5 57 17 38
2014 Federal regulators 12 24 26 22 12 1 3 35 38 277
2014 Compliance, inspection and enforcement 13 22 31 19 11 2 2 31 37 9876
2014 Communications or public affairs 6 16 26 28 18 1 4 49 23 334
2014 Access to information and privacy 5 12 30 22 24 3 4 49 19 244
2014 Security 7 14 30 27 14 2 5 45 23 245
2014 Science and technology 10 13 28 28 16 2 3 47 24 248
2014 Library services 16 23 34 13 14 0 0 27 39 30
2014 Legal services 9 12 30 25 19 1 4 46 22 125
2014 Administration and operations 9 19 31 24 13 2 3 39 29 3067
2014 Human resources 11 21 32 21 11 2 2 33 33 1093
2014 Financial management 6 17 30 26 17 2 3 45 24 810
2014 Procurement 7 14 38 19 15 3 4 37 22 73
2014 Real property 11 16 32 22 16 1 3 39 28 159
2014 Materiel management 6 17 31 26 15 1 3 43 24 163
2014 Information management 12 18 30 23 12 1 5 37 31 320
2014 Information technology 9 17 26 25 16 2 4 44 27 2840
2014 Internal audit 10 23 29 22 11 2 2 34 35 338
2014 Evaluation 8 17 31 26 13 2 3 41 26 179
2014 Other services to the public 10 18 31 22 14 3 4 38 29 2574
2014 None of the above 11 19 29 22 13 3 4 37 32 4812

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 12 25 25 19 6 8 51 20 4638
2020 Health care practitioners 6 6 34 39 16 0 0 55 11 36
2020 Federal regulators 11 16 32 21 17 2 0 39 28 213
2020 Compliance, inspection and enforcement 8 18 32 26 13 1 1 40 27 9240
2020 Communications or public affairs 13 24 35 17 7 1 3 26 38 394
2020 Access to information and privacy 7 13 30 23 19 3 5 46 22 398
2020 Security 9 15 35 24 16 1 1 40 24 261
2020 Science and technology 12 23 32 21 9 1 2 31 36 195
2020 Library services 0 22 27 33 18 0 0 51 22 27
2020 Legal services 8 15 32 27 18 0 1 45 23 136
2020 Administration and operations 7 18 36 22 13 1 1 36 27 2395
2020 Human resources 10 21 35 21 10 2 2 32 31 1164
2020 Financial management 7 15 35 26 14 1 1 41 23 612
2020 Procurement 12 30 36 13 7 0 1 20 43 80
2020 Real property 8 29 27 24 9 1 1 34 38 153
2020 Materiel management 8 13 22 41 10 2 3 55 22 84
2020 Information management 11 13 29 23 16 5 3 42 26 284
2020 Information technology 10 18 34 22 12 2 2 35 30 2416
2020 Internal audit 7 17 33 26 11 3 2 38 26 342
2020 Evaluation 9 9 25 34 20 2 1 56 18 149
2020 Data sciences 10 16 29 27 12 2 4 41 28 199
2020 Policy 10 17 35 22 14 1 2 37 27 419
2020 Project management 11 20 36 21 9 1 2 31 32 696
2020 Other services to the public 5 11 28 31 20 2 4 53 17 2470
2020 None of the above 8 14 29 26 17 3 3 46 24 3145
2019 Client contact centre 9 17 27 23 15 3 6 42 28 3751
2019 Health care practitioners 3 19 29 31 19 0 0 49 22 32
2019 Federal regulators 8 21 28 27 12 3 2 41 30 222
2019 Compliance, inspection and enforcement 12 21 33 22 11 1 1 34 33 8709
2019 Communications or public affairs 17 26 33 14 8 0 1 23 44 366
2019 Access to information and privacy 7 16 23 26 21 4 4 51 25 370
2019 Security 12 20 32 20 15 1 0 35 33 226
2019 Science and technology 9 23 31 23 11 2 2 36 33 180
2019 Library services 5 9 46 17 14 0 8 34 16 33
2019 Legal services 15 14 26 20 19 2 4 41 31 138
2019 Administration and operations 11 21 30 20 13 2 3 35 34 2476
2019 Human resources 12 25 31 18 10 1 2 29 38 1028
2019 Financial management 8 20 31 24 15 1 1 39 29 684
2019 Procurement 15 29 27 14 13 0 1 28 45 66
2019 Real property 19 25 30 13 10 1 2 24 46 161
2019 Materiel management 11 10 27 21 18 4 10 45 24 130
2019 Information management 9 25 32 20 11 1 2 32 35 315
2019 Information technology 14 24 33 16 10 2 2 26 40 2415
2019 Internal audit 7 22 32 20 12 3 3 34 32 382
2019 Evaluation 11 15 25 32 13 1 3 46 27 188
2019 Data sciences 11 24 34 13 13 3 2 28 37 234
2019 Policy 18 18 34 17 11 1 1 28 37 374
2019 Project management 13 26 36 16 7 1 1 24 40 598
2019 Other services to the public 8 14 32 25 17 1 3 44 23 2134
2019 None of the above 9 16 30 24 15 2 3 41 27 3399
2018 Client contact centre 9 19 27 22 13 3 7 39 31 3402
2018 Health care practitioners 5 16 24 29 20 3 3 52 22 41
2018 Federal regulators 10 24 32 24 8 1 1 33 34 245
2018 Compliance, inspection and enforcement 13 21 32 22 10 1 1 33 35 8705
2018 Communications or public affairs 24 28 28 10 8 1 1 18 54 349
2018 Access to information and privacy 11 17 26 25 17 2 3 44 29 318
2018 Security 12 27 24 24 11 0 2 36 40 225
2018 Science and technology 16 15 31 21 12 1 4 35 32 168
2018 Library services 4 8 49 25 7 0 8 35 13 27
2018 Legal services 14 20 21 24 14 3 3 41 37 112
2018 Administration and operations 13 22 32 18 11 1 3 30 36 2392
2018 Human resources 17 24 32 16 8 2 2 24 42 1006
2018 Financial management 13 20 33 22 9 1 2 32 34 685
2018 Procurement 18 24 40 11 4 0 3 15 44 75
2018 Real property 13 34 25 13 14 1 1 27 47 146
2018 Materiel management 17 12 27 23 19 0 3 44 29 140
2018 Information management 12 18 33 23 12 2 1 36 31 299
2018 Information technology 15 24 35 16 7 2 2 24 40 2433
2018 Internal audit 11 24 28 22 10 2 3 33 37 383
2018 Evaluation 7 16 30 25 20 1 1 45 24 191
2018 Data sciences 14 25 30 14 11 2 3 27 41 165
2018 Policy 14 22 32 20 9 1 1 30 37 344
2018 Project management 17 26 32 15 7 1 1 23 44 536
2018 Other services to the public 7 17 29 27 15 2 3 44 25 1772
2018 None of the above 10 17 29 23 14 2 4 40 29 3099
2017 Client contact centre 9 17 27 18 14 4 11 38 30 3265
2017 Health care practitioners 7 16 22 15 34 7 0 52 25 27
2017 Federal regulators 12 25 30 19 8 2 4 29 40 236
2017 Compliance, inspection and enforcement 14 20 32 20 10 1 2 31 36 8839
2017 Communications or public affairs 25 23 27 12 10 1 3 23 49 327
2017 Access to information and privacy 13 13 28 20 16 4 6 40 30 268
2017 Security 13 22 33 19 11 1 2 31 36 246
2017 Science and technology 15 15 37 17 10 2 4 29 32 256
2017 Library services 11 18 32 18 18 0 4 37 30 28
2017 Legal services 12 21 26 17 11 3 10 32 37 110
2017 Administration and operations 11 22 31 18 11 2 5 32 35 2438
2017 Human resources 17 26 32 14 7 1 3 22 45 964
2017 Financial management 11 20 32 21 12 1 3 34 32 666
2017 Procurement 17 31 34 7 6 0 4 13 51 70
2017 Real property 18 27 35 9 11 1 0 20 45 120
2017 Materiel management 6 19 26 16 25 2 6 45 27 117
2017 Information management 11 19 27 22 16 1 5 39 32 263
2017 Information technology 13 25 34 17 7 2 3 25 39 2549
2017 Internal audit 12 21 27 22 12 3 4 36 35 278
2017 Evaluation 8 13 26 23 21 2 8 48 23 142
2017 Data sciences 12 19 37 15 11 1 4 28 33 179
2017 Policy 12 20 35 17 11 2 3 30 34 341
2017 Project management 17 23 33 15 9 1 2 24 42 513
2017 Other services to the public 9 14 29 23 16 3 6 42 25 1805
2017 None of the above 11 17 27 22 14 3 6 39 31 4552
2014 Client contact centre 9 17 28 21 14 3 9 39 30 3670
2014 Health care practitioners 8 5 26 32 18 0 11 56 15 38
2014 Federal regulators 19 17 33 17 8 2 4 27 38 278
2014 Compliance, inspection and enforcement 15 22 30 20 10 1 2 31 38 9879
2014 Communications or public affairs 18 26 28 15 8 1 3 25 46 336
2014 Access to information and privacy 9 18 25 22 17 3 5 42 30 243
2014 Security 13 26 30 16 9 1 4 27 41 245
2014 Science and technology 16 20 27 21 12 1 2 34 38 247
2014 Library services 7 10 41 28 7 0 7 37 18 29
2014 Legal services 10 17 23 30 13 1 5 47 29 125
2014 Administration and operations 13 22 33 19 9 2 3 29 36 3070
2014 Human resources 16 27 31 14 8 1 2 23 45 1093
2014 Financial management 11 23 33 17 11 1 3 29 36 814
2014 Procurement 18 32 33 8 7 0 3 15 51 73
2014 Real property 14 28 26 17 11 1 3 29 44 159
2014 Materiel management 9 18 32 21 15 2 3 38 28 163
2014 Information management 13 19 36 17 9 2 5 28 34 319
2014 Information technology 15 25 33 16 7 2 3 24 42 2840
2014 Internal audit 16 27 30 14 10 1 3 25 44 338
2014 Evaluation 9 19 31 21 14 3 3 37 29 180
2014 Other services to the public 10 15 29 24 14 3 5 41 28 2574
2014 None of the above 12 19 30 20 11 3 5 34 34 4808

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 3 6 18 28 30 4 11 69 10 4640
2020 Health care practitioners 8 8 13 38 33 0 0 70 16 37
2020 Federal regulators 3 8 28 31 25 3 2 59 12 209
2020 Compliance, inspection and enforcement 4 9 29 37 19 1 2 57 13 9215
2020 Communications or public affairs 7 17 37 23 14 1 1 38 24 395
2020 Access to information and privacy 7 11 21 32 22 2 4 58 20 397
2020 Security 6 10 28 29 23 0 3 54 17 260
2020 Science and technology 4 14 31 34 16 1 1 51 18 194
2020 Library services 3 12 28 35 22 0 0 57 15 27
2020 Legal services 6 13 22 31 27 0 1 59 19 135
2020 Administration and operations 4 11 31 32 20 1 2 53 16 2390
2020 Human resources 5 14 32 31 16 1 1 48 20 1161
2020 Financial management 8 14 30 29 18 0 1 47 23 611
2020 Procurement 2 16 39 27 15 0 0 42 19 80
2020 Real property 3 16 29 34 17 1 1 51 19 154
2020 Materiel management 2 8 30 25 31 0 5 58 10 85
2020 Information management 5 12 26 32 22 1 2 55 18 284
2020 Information technology 6 13 30 31 18 1 1 51 19 2408
2020 Internal audit 5 8 28 37 19 2 3 58 13 340
2020 Evaluation 3 5 30 39 23 0 0 62 8 148
2020 Data sciences 7 11 26 29 23 2 2 54 19 200
2020 Policy 8 14 27 32 18 0 1 51 22 414
2020 Project management 7 14 38 28 13 0 1 41 21 694
2020 Other services to the public 3 7 22 33 30 1 4 67 10 2465
2020 None of the above 4 8 25 34 24 2 3 61 13 3127
2019 Client contact centre 5 9 21 28 26 2 10 61 15 3747
2019 Health care practitioners 3 11 19 24 34 0 8 64 16 31
2019 Federal regulators 5 13 27 31 18 3 3 52 19 222
2019 Compliance, inspection and enforcement 6 11 31 33 17 1 1 51 18 8671
2019 Communications or public affairs 6 16 41 22 14 0 1 36 22 362
2019 Access to information and privacy 5 12 20 26 30 3 4 60 18 365
2019 Security 5 8 29 28 28 0 2 56 13 226
2019 Science and technology 5 15 31 28 18 1 2 48 21 180
2019 Library services 3 9 34 41 13 0 0 54 12 33
2019 Legal services 12 9 27 26 24 1 1 51 22 137
2019 Administration and operations 5 12 32 29 19 1 2 49 18 2464
2019 Human resources 6 15 35 27 16 1 2 43 21 1025
2019 Financial management 5 13 29 31 19 0 1 51 19 679
2019 Procurement 3 14 32 31 18 0 2 50 17 64
2019 Real property 4 20 31 26 16 1 1 43 25 161
2019 Materiel management 6 10 18 30 30 1 5 63 17 131
2019 Information management 6 12 29 31 19 1 2 51 19 316
2019 Information technology 6 14 32 29 16 1 2 46 21 2408
2019 Internal audit 2 10 27 35 22 2 2 59 12 384
2019 Evaluation 6 7 25 37 21 1 2 60 14 189
2019 Data sciences 4 11 24 32 26 2 2 60 15 232
2019 Policy 9 15 30 31 14 0 0 46 24 373
2019 Project management 6 16 34 31 12 0 1 43 22 597
2019 Other services to the public 4 8 26 32 25 1 4 60 13 2135
2019 None of the above 5 10 27 31 22 1 3 56 16 3386
2018 Client contact centre 7 12 23 27 20 2 8 53 22 3408
2018 Health care practitioners 3 10 25 31 28 0 3 61 13 41
2018 Federal regulators 8 12 33 31 14 0 2 46 21 245
2018 Compliance, inspection and enforcement 8 13 31 31 15 1 2 47 21 8693
2018 Communications or public affairs 13 22 35 19 10 1 1 29 35 350
2018 Access to information and privacy 12 15 16 29 26 1 3 56 28 322
2018 Security 3 10 33 32 20 0 2 53 13 225
2018 Science and technology 10 13 35 24 14 1 3 40 24 168
2018 Library services 4 15 35 31 11 0 4 44 20 26
2018 Legal services 10 15 24 24 23 1 3 48 26 110
2018 Administration and operations 7 14 33 27 16 1 2 44 21 2383
2018 Human resources 7 19 38 22 11 2 1 34 27 1004
2018 Financial management 9 16 32 27 13 1 2 41 26 681
2018 Procurement 10 19 24 33 14 0 1 47 29 74
2018 Real property 9 14 37 22 18 1 0 40 23 145
2018 Materiel management 3 12 21 38 24 1 1 63 16 139
2018 Information management 6 9 33 31 20 0 1 52 15 300
2018 Information technology 6 16 35 28 13 1 1 41 23 2432
2018 Internal audit 5 11 35 28 17 1 3 47 17 384
2018 Evaluation 2 11 27 30 29 1 1 59 14 192
2018 Data sciences 4 16 28 25 25 2 1 51 21 162
2018 Policy 7 15 34 27 15 1 1 43 22 343
2018 Project management 9 20 33 26 11 0 1 37 29 539
2018 Other services to the public 5 12 27 31 20 1 3 53 18 1774
2018 None of the above 6 11 29 30 20 2 3 52 17 3094
2017 Client contact centre 7 11 23 23 20 2 14 51 21 3255
2017 Health care practitioners 4 24 14 8 38 0 12 52 32 26
2017 Federal regulators 7 16 30 26 15 1 5 44 24 233
2017 Compliance, inspection and enforcement 8 13 31 29 15 1 3 46 21 8808
2017 Communications or public affairs 12 20 30 21 14 1 3 36 33 327
2017 Access to information and privacy 10 15 25 21 18 3 7 44 29 269
2017 Security 2 12 32 28 22 0 3 52 15 245
2017 Science and technology 9 14 34 24 14 2 2 40 24 255
2017 Library services 4 22 39 29 7 0 0 36 25 28
2017 Legal services 13 13 25 19 22 1 6 44 28 110
2017 Administration and operations 7 15 31 25 16 1 4 44 23 2430
2017 Human resources 9 19 37 23 10 0 2 33 29 960
2017 Financial management 10 15 31 24 17 1 2 42 26 665
2017 Procurement 1 17 37 29 13 0 3 43 19 70
2017 Real property 8 12 37 27 14 2 2 42 20 118
2017 Materiel management 4 11 20 32 30 2 1 64 15 117
2017 Information management 4 14 34 23 19 2 5 44 19 262
2017 Information technology 7 14 33 28 13 1 3 44 22 2534
2017 Internal audit 5 14 28 31 18 1 4 51 20 277
2017 Evaluation 3 8 25 26 29 1 8 60 12 142
2017 Data sciences 3 15 27 29 21 1 4 53 19 178
2017 Policy 8 11 34 26 18 1 3 45 20 341
2017 Project management 8 13 38 23 15 1 1 39 22 512
2017 Other services to the public 6 11 27 27 20 2 7 51 19 1795
2017 None of the above 7 11 28 28 19 2 6 51 19 4524
2014 Client contact centre 5 10 25 26 21 2 12 53 18 3659
2014 Health care practitioners 8 13 24 21 29 3 3 53 22 38
2014 Federal regulators 10 15 40 15 15 1 4 32 26 277
2014 Compliance, inspection and enforcement 9 14 33 27 13 1 2 41 24 9868
2014 Communications or public affairs 11 20 34 21 11 1 2 33 32 334
2014 Access to information and privacy 9 16 24 24 19 1 6 47 28 243
2014 Security 4 14 31 31 14 1 4 48 19 244
2014 Science and technology 8 13 31 33 12 1 2 46 22 249
2014 Library services 4 7 33 37 17 0 3 55 11 30
2014 Legal services 6 10 31 30 19 0 3 51 17 124
2014 Administration and operations 7 15 34 27 13 1 2 42 23 3060
2014 Human resources 9 18 37 24 9 1 2 34 28 1088
2014 Financial management 7 14 30 30 15 1 3 47 22 812
2014 Procurement 8 14 33 33 10 0 3 44 22 73
2014 Real property 4 21 31 25 15 1 3 41 27 158
2014 Materiel management 2 11 33 31 20 0 3 53 13 162
2014 Information management 9 9 34 26 16 2 5 45 18 317
2014 Information technology 6 15 34 28 13 1 2 43 22 2836
2014 Internal audit 5 13 33 26 16 2 4 45 20 335
2014 Evaluation 4 11 29 31 18 2 4 52 16 180
2014 Other services to the public 5 11 30 29 18 2 5 50 18 2571
2014 None of the above 7 14 31 27 15 2 4 45 22 4793

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 10 22 27 27 3 7 60 16 4634
2020 Health care practitioners 6 14 17 42 22 0 0 64 19 36
2020 Federal regulators 4 15 27 31 21 2 0 53 19 211
2020 Compliance, inspection and enforcement 6 15 30 30 17 1 2 48 21 9237
2020 Communications or public affairs 8 17 26 28 17 3 3 47 26 395
2020 Access to information and privacy 5 12 26 27 24 2 3 54 18 398
2020 Security 7 14 26 25 24 0 2 51 23 261
2020 Science and technology 6 13 28 35 18 1 1 53 19 194
2020 Library services 7 8 42 25 14 0 3 40 16 27
2020 Legal services 7 16 30 21 25 0 1 46 23 136
2020 Administration and operations 6 15 29 29 19 1 2 49 21 2390
2020 Human resources 8 18 27 28 16 1 2 45 27 1163
2020 Financial management 6 13 28 34 18 1 1 52 19 610
2020 Procurement 13 17 25 26 15 1 2 43 31 80
2020 Real property 5 12 36 21 22 1 3 45 18 151
2020 Materiel management 8 12 30 29 18 0 3 49 20 85
2020 Information management 8 13 25 27 24 2 2 52 22 282
2020 Information technology 9 18 28 24 18 2 1 43 28 2411
2020 Internal audit 5 11 20 40 20 2 2 62 17 340
2020 Evaluation 4 10 24 36 23 1 2 60 15 147
2020 Data sciences 6 14 23 30 22 2 3 54 21 199
2020 Policy 8 13 24 26 26 1 2 54 22 418
2020 Project management 8 20 28 25 16 1 2 42 29 697
2020 Other services to the public 5 11 24 30 25 2 4 58 17 2478
2020 None of the above 6 12 26 28 22 2 3 53 19 3141
2019 Client contact centre 8 14 23 25 24 2 5 52 23 3751
2019 Health care practitioners 3 14 35 21 15 3 8 41 19 32
2019 Federal regulators 10 18 26 20 22 2 2 44 29 220
2019 Compliance, inspection and enforcement 10 18 30 24 15 1 2 40 28 8722
2019 Communications or public affairs 12 13 27 27 19 1 2 46 26 364
2019 Access to information and privacy 6 12 22 30 24 2 3 57 20 369
2019 Security 7 17 27 26 20 1 1 47 25 225
2019 Science and technology 6 17 29 28 17 1 2 47 24 178
2019 Library services 8 15 46 24 6 0 0 30 23 33
2019 Legal services 15 16 23 18 21 3 3 42 33 138
2019 Administration and operations 8 17 30 24 18 1 2 43 26 2469
2019 Human resources 11 22 27 22 14 1 2 38 34 1032
2019 Financial management 7 15 29 26 20 1 1 47 23 684
2019 Procurement 13 19 25 23 19 0 0 42 33 66
2019 Real property 9 18 27 21 22 1 2 45 27 160
2019 Materiel management 8 10 25 26 24 3 3 54 20 131
2019 Information management 8 15 30 23 19 2 2 44 24 318
2019 Information technology 11 18 30 23 15 1 2 39 30 2410
2019 Internal audit 5 16 21 30 22 2 4 55 23 381
2019 Evaluation 7 12 20 35 23 2 1 60 19 189
2019 Data sciences 6 12 26 29 24 1 2 55 19 235
2019 Policy 8 20 31 20 17 2 2 39 29 375
2019 Project management 11 20 33 21 12 1 1 34 32 597
2019 Other services to the public 8 14 25 27 21 2 3 50 23 2133
2019 None of the above 8 15 25 26 20 2 3 49 25 3405
2018 Client contact centre 9 17 26 24 17 2 5 44 28 3423
2018 Health care practitioners 8 9 30 27 24 0 3 52 17 40
2018 Federal regulators 16 20 31 19 12 1 2 32 37 246
2018 Compliance, inspection and enforcement 14 22 29 21 12 1 2 34 36 8709
2018 Communications or public affairs 15 24 27 16 14 1 2 31 41 350
2018 Access to information and privacy 14 16 19 23 23 1 4 48 31 322
2018 Security 8 18 35 21 14 1 2 36 28 226
2018 Science and technology 12 20 25 25 15 0 4 41 34 170
2018 Library services 11 19 30 33 3 0 4 38 31 27
2018 Legal services 19 19 25 18 17 1 2 36 38 112
2018 Administration and operations 12 21 28 22 14 1 3 37 34 2390
2018 Human resources 16 25 31 16 9 1 1 26 42 1011
2018 Financial management 11 19 30 24 11 1 3 37 31 684
2018 Procurement 10 21 21 31 11 1 4 44 34 75
2018 Real property 13 19 29 24 12 2 1 37 33 146
2018 Materiel management 9 16 28 28 17 1 1 46 25 141
2018 Information management 10 19 32 21 16 1 2 38 29 300
2018 Information technology 13 23 31 20 11 1 1 32 37 2432
2018 Internal audit 8 18 22 30 17 1 3 49 27 383
2018 Evaluation 6 13 27 28 23 0 3 52 20 193
2018 Data sciences 9 20 26 19 20 3 2 42 30 165
2018 Policy 9 15 34 23 16 1 3 41 25 344
2018 Project management 14 26 31 18 10 1 2 28 40 538
2018 Other services to the public 11 19 28 23 16 2 3 40 30 1783
2018 None of the above 11 16 29 23 16 2 3 42 28 3099
2017 Client contact centre 10 14 26 21 18 2 9 44 27 3265
2017 Health care practitioners 11 27 24 7 23 0 8 33 41 27
2017 Federal regulators 11 20 34 20 9 2 3 31 33 233
2017 Compliance, inspection and enforcement 14 21 29 19 13 2 3 33 37 8837
2017 Communications or public affairs 14 21 26 20 13 2 5 35 37 327
2017 Access to information and privacy 11 20 23 19 20 1 7 42 33 271
2017 Security 7 23 25 24 16 1 4 42 31 245
2017 Science and technology 13 16 26 21 18 2 5 41 31 256
2017 Library services 14 24 31 17 7 0 7 26 40 29
2017 Legal services 20 23 21 16 11 1 8 31 46 110
2017 Administration and operations 12 19 29 20 15 1 5 37 32 2434
2017 Human resources 20 25 28 14 9 1 3 24 47 963
2017 Financial management 11 17 28 22 18 1 4 42 29 667
2017 Procurement 9 23 35 22 7 0 4 30 33 70
2017 Real property 12 15 30 29 12 1 2 42 27 119
2017 Materiel management 13 18 17 26 24 2 2 51 32 118
2017 Information management 9 20 28 19 17 1 5 38 31 263
2017 Information technology 12 20 31 21 12 1 4 34 33 2542
2017 Internal audit 10 11 25 30 15 2 7 50 23 278
2017 Evaluation 3 22 21 23 23 1 7 50 28 143
2017 Data sciences 6 15 25 26 22 3 3 51 23 178
2017 Policy 9 16 33 18 18 1 5 38 27 342
2017 Project management 14 21 31 16 14 2 3 32 36 513
2017 Other services to the public 12 17 26 20 17 2 6 40 32 1807
2017 None of the above 11 17 26 21 17 2 6 41 30 4541
2014 Client contact centre 9 16 26 21 18 1 8 43 29 3663
2014 Health care practitioners 5 16 21 26 26 0 5 56 22 38
2014 Federal regulators 15 24 29 16 10 1 5 27 42 278
2014 Compliance, inspection and enforcement 17 22 29 18 11 1 3 30 40 9874
2014 Communications or public affairs 17 20 32 17 10 1 3 28 39 335
2014 Access to information and privacy 9 17 25 23 21 0 5 46 27 243
2014 Security 9 18 34 19 15 2 2 35 29 245
2014 Science and technology 11 19 31 18 16 1 4 36 32 248
2014 Library services 14 13 39 13 11 4 7 26 30 30
2014 Legal services 11 19 34 19 11 1 5 32 32 123
2014 Administration and operations 13 21 31 20 11 1 3 32 35 3069
2014 Human resources 18 27 29 17 8 1 2 25 46 1094
2014 Financial management 10 18 31 22 14 1 3 38 30 814
2014 Procurement 12 25 30 19 11 0 3 31 38 73
2014 Real property 11 23 26 19 17 1 3 37 36 160
2014 Materiel management 9 19 29 24 13 1 4 39 30 163
2014 Information management 11 20 29 19 15 2 5 36 33 320
2014 Information technology 13 23 31 19 11 1 3 31 37 2838
2014 Internal audit 10 23 28 19 15 1 4 36 34 337
2014 Evaluation 8 16 32 22 18 1 3 41 25 180
2014 Other services to the public 12 17 29 20 15 2 5 37 31 2579
2014 None of the above 13 21 28 19 13 2 4 35 36 4804

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 7 12 18 22 22 13 6 55 23 4620
2020 Health care practitioners 3 8 19 45 24 0 0 70 11 37
2020 Federal regulators 3 13 24 28 26 5 2 58 17 210
2020 Compliance, inspection and enforcement 4 10 23 33 24 3 3 60 15 9184
2020 Communications or public affairs 3 9 20 34 25 5 3 64 14 393
2020 Access to information and privacy 5 8 25 21 26 9 6 56 15 400
2020 Security 5 14 23 28 26 2 3 57 19 259
2020 Science and technology 3 8 21 37 22 4 4 65 13 194
2020 Library services 7 3 11 60 15 0 3 78 11 27
2020 Legal services 4 12 23 33 25 0 3 60 16 135
2020 Administration and operations 5 10 25 31 23 3 3 58 16 2377
2020 Human resources 5 11 25 33 20 3 3 56 17 1162
2020 Financial management 4 9 24 36 25 2 1 63 13 610
2020 Procurement 6 7 27 26 29 1 2 57 14 80
2020 Real property 6 13 22 30 25 3 1 58 20 151
2020 Materiel management 6 18 29 24 17 5 2 44 25 84
2020 Information management 8 10 22 29 24 5 3 57 19 283
2020 Information technology 5 10 24 31 23 4 3 59 16 2408
2020 Internal audit 5 11 17 31 24 6 5 62 19 340
2020 Evaluation 3 9 19 37 25 4 3 66 13 149
2020 Data sciences 2 9 19 34 31 0 3 68 12 198
2020 Policy 4 9 26 29 27 3 3 59 14 416
2020 Project management 6 11 24 34 21 1 3 58 17 694
2020 Other services to the public 4 8 20 28 29 6 4 64 14 2474
2020 None of the above 5 10 21 26 28 6 4 60 17 3128
2019 Client contact centre 14 17 24 18 17 5 5 39 35 3747
2019 Health care practitioners 3 18 25 28 19 8 0 50 23 32
2019 Federal regulators 11 14 23 27 20 3 2 49 27 219
2019 Compliance, inspection and enforcement 10 16 26 25 17 3 2 45 28 8690
2019 Communications or public affairs 8 14 28 24 22 1 3 48 23 365
2019 Access to information and privacy 6 17 22 22 24 6 3 50 25 368
2019 Security 9 16 23 26 21 0 3 49 26 223
2019 Science and technology 4 11 22 29 29 3 3 61 16 180
2019 Library services 6 3 23 40 12 8 8 62 10 33
2019 Legal services 11 21 20 17 23 4 4 44 35 136
2019 Administration and operations 9 17 30 23 17 3 3 42 27 2468
2019 Human resources 10 19 30 24 13 1 2 39 30 1031
2019 Financial management 6 15 28 25 22 3 2 48 23 680
2019 Procurement 3 14 26 22 32 0 3 56 17 66
2019 Real property 20 16 21 22 17 2 3 41 37 160
2019 Materiel management 6 14 23 26 25 2 4 54 21 130
2019 Information management 8 20 28 20 17 4 2 40 30 318
2019 Information technology 7 12 27 28 21 3 3 52 20 2404
2019 Internal audit 7 15 26 26 18 4 6 48 24 381
2019 Evaluation 4 10 27 34 19 4 2 56 15 189
2019 Data sciences 7 14 26 22 23 4 4 49 23 234
2019 Policy 10 16 33 22 14 2 2 38 28 372
2019 Project management 9 18 28 25 16 1 2 42 29 598
2019 Other services to the public 9 14 25 24 21 4 3 49 25 2134
2019 None of the above 9 16 23 23 20 4 4 48 27 3390
2018 Client contact centre 15 19 25 19 14 4 4 36 37 3417
2018 Health care practitioners 5 12 28 23 22 5 5 50 19 41
2018 Federal regulators 16 16 24 28 12 2 3 42 33 245
2018 Compliance, inspection and enforcement 11 17 26 26 15 3 2 44 29 8694
2018 Communications or public affairs 13 16 29 22 15 3 2 39 31 348
2018 Access to information and privacy 12 13 21 24 22 5 2 50 28 320
2018 Security 8 23 31 21 13 1 2 36 32 222
2018 Science and technology 6 10 14 39 21 5 5 67 18 170
2018 Library services 8 8 42 29 14 0 0 43 15 27
2018 Legal services 7 24 21 24 18 2 4 45 33 110
2018 Administration and operations 10 19 27 23 14 2 4 40 31 2385
2018 Human resources 10 20 33 23 11 2 2 35 31 1010
2018 Financial management 9 18 27 26 16 1 3 44 28 681
2018 Procurement 13 14 24 20 20 4 4 44 30 75
2018 Real property 17 14 18 28 19 4 1 49 32 145
2018 Materiel management 7 15 26 31 15 3 2 49 24 140
2018 Information management 7 16 27 28 17 3 2 48 24 300
2018 Information technology 6 14 26 30 18 2 2 51 22 2427
2018 Internal audit 9 17 26 22 19 3 3 45 28 378
2018 Evaluation 10 13 23 27 22 3 2 52 23 192
2018 Data sciences 11 19 23 23 17 5 2 43 32 166
2018 Policy 5 16 33 25 15 3 3 42 23 342
2018 Project management 10 22 28 22 14 1 3 38 33 535
2018 Other services to the public 9 18 27 23 16 4 4 42 29 1770
2018 None of the above 10 16 25 23 18 4 4 44 29 3100
2017 Client contact centre 13 20 24 15 15 6 8 35 38 3270
2017 Health care practitioners 15 11 27 18 24 3 0 44 28 26
2017 Federal regulators 13 17 25 21 14 3 6 39 33 235
2017 Compliance, inspection and enforcement 9 15 27 24 16 4 5 44 27 8836
2017 Communications or public affairs 8 17 25 24 18 4 5 45 27 327
2017 Access to information and privacy 10 17 29 15 17 6 8 36 30 268
2017 Security 4 17 22 29 21 1 5 53 23 245
2017 Science and technology 5 12 24 25 23 4 8 54 19 256
2017 Library services 0 15 18 36 14 4 14 61 18 28
2017 Legal services 9 22 28 16 13 6 6 33 36 110
2017 Administration and operations 9 18 26 23 15 3 5 42 30 2437
2017 Human resources 11 17 30 23 12 2 5 38 30 965
2017 Financial management 8 14 28 26 19 2 4 47 23 665
2017 Procurement 0 17 36 24 20 2 1 46 17 70
2017 Real property 9 14 22 27 21 2 3 51 25 119
2017 Materiel management 7 14 30 21 23 3 3 47 22 118
2017 Information management 10 12 26 19 21 6 7 46 25 263
2017 Information technology 5 12 25 29 21 3 5 53 19 2550
2017 Internal audit 11 20 19 24 18 3 5 46 34 277
2017 Evaluation 3 15 26 22 22 3 9 50 21 142
2017 Data sciences 4 11 33 27 17 4 4 48 17 178
2017 Policy 6 16 27 26 15 4 6 46 24 341
2017 Project management 10 17 33 22 13 2 4 37 29 513
2017 Other services to the public 9 15 25 21 17 6 7 43 28 1806
2017 None of the above 9 16 24 21 16 5 7 43 29 4550
2014 Client contact centre 13 20 25 17 14 4 6 35 37 3669
2014 Health care practitioners 8 10 11 31 32 0 8 69 20 38
2014 Federal regulators 9 21 24 23 13 3 7 40 34 277
2014 Compliance, inspection and enforcement 9 16 26 26 15 3 5 45 26 9869
2014 Communications or public affairs 7 18 23 25 18 2 6 47 27 336
2014 Access to information and privacy 6 15 29 24 14 5 7 43 23 244
2014 Security 8 15 25 28 19 2 4 50 24 245
2014 Science and technology 4 10 24 29 25 4 4 59 15 248
2014 Library services 3 14 20 39 13 0 10 59 19 30
2014 Legal services 6 12 24 27 18 6 8 52 20 125
2014 Administration and operations 8 17 29 26 13 2 4 42 27 3067
2014 Human resources 11 17 30 24 13 1 3 38 30 1093
2014 Financial management 5 14 26 27 20 2 5 51 21 813
2014 Procurement 3 16 26 27 19 3 6 51 21 73
2014 Real property 4 14 29 28 21 2 3 51 19 159
2014 Materiel management 7 11 29 29 16 2 6 48 20 163
2014 Information management 10 15 30 23 15 3 5 41 27 317
2014 Information technology 5 12 25 30 20 3 5 55 18 2840
2014 Internal audit 9 19 26 21 14 4 5 40 31 338
2014 Evaluation 6 14 25 28 17 6 4 50 22 180
2014 Other services to the public 8 16 27 24 16 4 6 44 26 2576
2014 None of the above 9 17 27 23 15 4 6 42 28 4797

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 7 14 30 22 17 5 4 44 23 4620
2020 Health care practitioners 8 20 17 39 16 0 0 55 28 36
2020 Federal regulators 7 18 27 25 18 4 1 46 26 211
2020 Compliance, inspection and enforcement 8 19 36 22 12 1 1 34 29 9236
2020 Communications or public affairs 7 16 35 25 13 2 2 39 24 395
2020 Access to information and privacy 5 17 30 23 18 3 4 44 24 397
2020 Security 8 13 35 25 15 1 2 42 22 261
2020 Science and technology 11 19 34 24 10 2 1 35 30 196
2020 Library services 7 7 42 24 17 0 3 43 14 27
2020 Legal services 8 16 35 20 19 0 1 40 24 135
2020 Administration and operations 6 16 36 23 15 2 2 40 23 2388
2020 Human resources 8 19 36 22 11 2 2 35 27 1161
2020 Financial management 6 14 37 28 13 1 1 41 21 611
2020 Procurement 6 25 36 21 10 0 2 32 31 81
2020 Real property 8 25 37 14 13 1 1 28 34 153
2020 Materiel management 7 9 31 23 24 0 6 50 17 84
2020 Information management 10 16 26 26 16 0 5 44 28 282
2020 Information technology 8 16 34 24 14 2 2 40 25 2409
2020 Internal audit 7 12 38 24 14 3 1 40 20 340
2020 Evaluation 10 13 30 29 16 3 0 45 24 149
2020 Data sciences 9 14 32 26 12 3 3 41 25 200
2020 Policy 8 15 31 27 15 2 2 44 24 417
2020 Project management 8 21 34 21 12 2 2 34 30 695
2020 Other services to the public 6 13 31 26 18 3 3 47 20 2465
2020 None of the above 8 15 31 24 17 3 3 43 24 3134
2019 Client contact centre 11 20 30 19 14 3 3 35 33 3751
2019 Health care practitioners 3 29 29 21 19 0 0 39 32 32
2019 Federal regulators 9 19 34 19 14 3 2 34 30 222
2019 Compliance, inspection and enforcement 12 22 35 19 9 1 1 29 35 8706
2019 Communications or public affairs 13 18 34 20 11 1 2 33 32 365
2019 Access to information and privacy 6 16 26 24 22 3 4 49 24 365
2019 Security 8 20 32 22 16 0 2 38 29 227
2019 Science and technology 7 23 30 21 12 3 3 36 32 180
2019 Library services 0 17 39 20 5 0 18 31 21 33
2019 Legal services 16 11 31 19 18 3 3 39 29 137
2019 Administration and operations 10 20 34 19 12 2 2 33 31 2466
2019 Human resources 12 21 37 15 12 2 2 27 34 1029
2019 Financial management 8 19 33 24 14 1 1 39 27 679
2019 Procurement 13 23 34 15 13 0 1 29 37 66
2019 Real property 15 28 28 12 13 1 3 25 45 159
2019 Materiel management 9 10 19 28 23 3 7 57 21 131
2019 Information management 10 21 32 20 13 3 1 34 32 317
2019 Information technology 11 18 36 20 11 2 2 32 30 2417
2019 Internal audit 7 17 34 23 11 3 4 37 27 382
2019 Evaluation 6 21 32 23 15 2 1 39 28 190
2019 Data sciences 8 19 34 22 13 2 2 37 28 235
2019 Policy 12 19 34 21 10 2 2 32 32 375
2019 Project management 12 24 35 17 8 2 3 26 37 598
2019 Other services to the public 9 16 30 24 16 3 2 41 27 2135
2019 None of the above 9 18 30 22 15 3 3 39 29 3400
2018 Client contact centre 13 22 30 17 11 3 4 30 37 3425
2018 Health care practitioners 7 12 36 27 10 3 5 40 21 41
2018 Federal regulators 11 26 36 16 7 2 2 24 38 246
2018 Compliance, inspection and enforcement 15 24 34 17 8 2 1 25 40 8731
2018 Communications or public affairs 17 24 31 15 9 3 2 25 43 351
2018 Access to information and privacy 8 18 28 20 19 3 3 42 28 320
2018 Security 9 23 34 16 15 0 4 32 33 226
2018 Science and technology 19 21 30 15 9 2 5 25 43 170
2018 Library services 11 28 33 22 7 0 0 29 38 26
2018 Legal services 15 13 37 12 15 4 4 30 30 114
2018 Administration and operations 11 21 34 17 11 2 3 30 34 2395
2018 Human resources 13 27 35 13 8 2 2 22 41 1008
2018 Financial management 11 21 36 21 8 1 1 30 33 685
2018 Procurement 10 24 35 17 12 0 1 30 35 75
2018 Real property 11 33 27 16 11 2 1 28 45 146
2018 Materiel management 9 14 29 26 16 5 1 45 24 141
2018 Information management 13 17 35 20 12 2 1 33 31 300
2018 Information technology 11 22 35 19 9 2 2 30 34 2436
2018 Internal audit 12 15 36 19 14 2 3 34 28 384
2018 Evaluation 8 15 33 25 16 2 2 42 24 193
2018 Data sciences 12 20 35 15 14 3 1 31 33 166
2018 Policy 10 18 41 16 11 2 2 29 28 344
2018 Project management 14 26 32 17 7 1 2 25 41 539
2018 Other services to the public 10 19 32 21 12 3 3 35 31 1782
2018 None of the above 10 18 32 20 14 3 3 36 30 3109
2017 Client contact centre 12 19 32 16 12 3 7 31 34 3270
2017 Health care practitioners 4 13 32 15 26 3 8 46 18 27
2017 Federal regulators 16 20 30 17 10 3 4 28 39 236
2017 Compliance, inspection and enforcement 15 23 34 15 8 2 3 24 40 8842
2017 Communications or public affairs 16 17 33 15 12 3 5 30 35 327
2017 Access to information and privacy 7 20 33 16 13 5 6 34 30 268
2017 Security 9 22 34 17 14 1 3 33 32 245
2017 Science and technology 14 23 28 17 10 3 4 29 40 256
2017 Library services 7 21 41 17 10 0 3 29 29 29
2017 Legal services 16 23 25 14 9 5 8 26 45 110
2017 Administration and operations 11 20 35 17 12 2 4 30 33 2439
2017 Human resources 14 23 38 14 6 2 3 21 38 964
2017 Financial management 8 21 35 21 10 2 3 32 31 666
2017 Procurement 13 31 33 13 9 0 1 22 45 70
2017 Real property 12 30 32 11 10 2 3 22 44 119
2017 Materiel management 5 19 30 20 19 1 5 42 26 118
2017 Information management 10 23 27 21 12 3 4 35 36 264
2017 Information technology 11 21 35 18 9 3 3 28 34 2554
2017 Internal audit 13 17 33 16 15 2 4 32 32 278
2017 Evaluation 9 14 30 18 19 2 8 41 26 142
2017 Data sciences 9 19 35 19 11 5 4 32 30 180
2017 Policy 10 21 34 17 13 1 4 31 33 341
2017 Project management 13 23 34 17 11 1 2 28 37 511
2017 Other services to the public 10 18 31 17 14 5 5 34 31 1802
2017 None of the above 10 18 30 18 13 4 6 35 32 4543
2014 Client contact centre 10 20 32 17 12 3 5 32 33 3667
2014 Health care practitioners 8 21 21 16 26 3 5 46 31 38
2014 Federal regulators 15 22 30 16 8 2 5 27 40 276
2014 Compliance, inspection and enforcement 17 24 33 14 8 2 3 23 42 9882
2014 Communications or public affairs 12 23 30 16 12 2 5 31 38 335
2014 Access to information and privacy 7 16 30 24 14 2 7 42 26 244
2014 Security 11 20 35 17 10 3 3 29 33 244
2014 Science and technology 15 22 31 20 9 1 2 30 38 248
2014 Library services 4 13 43 23 10 0 7 36 18 30
2014 Legal services 9 17 38 19 12 1 4 33 27 125
2014 Administration and operations 11 21 34 19 9 2 3 29 35 3068
2014 Human resources 13 25 32 17 8 1 2 26 40 1095
2014 Financial management 11 21 35 19 11 1 3 31 33 814
2014 Procurement 10 21 45 14 10 0 1 24 31 73
2014 Real property 9 28 30 17 14 0 3 31 38 160
2014 Materiel management 6 15 34 18 19 4 4 40 23 163
2014 Information management 12 20 34 18 10 3 3 31 34 321
2014 Information technology 13 21 34 18 9 3 3 28 36 2842
2014 Internal audit 12 23 34 15 10 2 2 26 38 338
2014 Evaluation 9 20 34 22 10 4 1 34 30 180
2014 Other services to the public 10 19 33 19 12 3 4 33 31 2574
2014 None of the above 12 19 32 17 11 3 5 31 34 4808

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 14 36 26 16 2 2 43 20 4647
2020 Health care practitioners 3 17 38 28 14 0 0 42 20 36
2020 Federal regulators 10 14 40 23 12 1 0 35 24 213
2020 Compliance, inspection and enforcement 7 19 41 22 9 0 1 32 26 9262
2020 Communications or public affairs 8 20 40 22 8 1 1 30 29 397
2020 Access to information and privacy 8 17 34 24 15 0 1 39 26 400
2020 Security 4 11 34 31 19 0 1 50 15 261
2020 Science and technology 5 21 32 31 10 1 1 42 26 197
2020 Library services 0 8 45 30 14 0 3 45 9 27
2020 Legal services 7 23 34 19 15 0 1 35 31 135
2020 Administration and operations 5 14 37 27 15 0 1 43 19 2401
2020 Human resources 6 16 40 25 11 1 1 37 22 1166
2020 Financial management 4 13 38 30 15 1 0 45 17 612
2020 Procurement 4 15 37 23 18 2 0 43 19 81
2020 Real property 3 13 40 29 14 1 1 44 16 153
2020 Materiel management 2 9 35 21 29 0 5 52 12 85
2020 Information management 8 16 36 27 12 0 1 39 24 286
2020 Information technology 4 10 31 33 20 1 1 55 14 2416
2020 Internal audit 4 12 36 29 16 3 0 46 17 342
2020 Evaluation 8 14 33 29 15 1 0 44 22 150
2020 Data sciences 6 13 40 27 13 0 0 41 19 199
2020 Policy 6 15 39 27 10 1 2 38 22 417
2020 Project management 4 15 38 28 13 0 2 42 19 696
2020 Other services to the public 6 17 35 26 15 1 2 41 23 2482
2020 None of the above 6 16 33 26 16 1 1 43 23 3150
2019 Client contact centre 9 16 33 25 14 1 2 40 26 3761
2019 Health care practitioners 11 18 30 23 18 0 0 41 29 32
2019 Federal regulators 10 15 36 21 14 2 2 36 26 221
2019 Compliance, inspection and enforcement 11 21 36 20 10 1 1 30 33 8722
2019 Communications or public affairs 9 18 36 19 16 0 1 36 28 364
2019 Access to information and privacy 4 16 29 25 23 0 3 50 21 368
2019 Security 7 12 33 28 18 0 1 47 20 227
2019 Science and technology 10 15 30 25 16 2 2 43 26 180
2019 Library services 3 14 45 27 8 0 3 37 18 33
2019 Legal services 15 17 38 16 13 1 0 30 32 138
2019 Administration and operations 8 16 34 25 15 1 1 41 24 2477
2019 Human resources 8 19 33 24 15 0 1 40 27 1033
2019 Financial management 6 15 33 28 16 0 1 45 22 686
2019 Procurement 5 15 25 36 17 0 3 54 20 66
2019 Real property 7 22 32 17 19 1 2 37 30 159
2019 Materiel management 5 14 27 24 27 1 3 53 19 131
2019 Information management 7 17 35 26 14 1 1 40 24 318
2019 Information technology 4 10 30 33 19 1 2 54 15 2414
2019 Internal audit 6 16 33 28 13 1 3 43 23 381
2019 Evaluation 8 18 30 27 16 1 1 44 26 189
2019 Data sciences 11 17 33 23 12 1 2 36 30 234
2019 Policy 8 18 32 25 16 1 1 41 26 377
2019 Project management 6 19 33 25 14 1 2 40 26 598
2019 Other services to the public 8 16 31 26 17 1 2 43 24 2142
2019 None of the above 8 17 31 25 16 1 2 43 25 3405

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 39 13 8 3 3 1 75 11 4640
2020 Health care practitioners 21 46 11 19 3 0 0 67 21 37
2020 Federal regulators 34 38 15 8 4 1 0 72 12 210
2020 Compliance, inspection and enforcement 23 42 18 12 4 1 0 65 16 9217
2020 Communications or public affairs 27 43 14 9 3 3 0 73 13 392
2020 Access to information and privacy 32 40 13 9 1 2 2 75 11 401
2020 Security 34 42 13 7 3 1 0 77 10 257
2020 Science and technology 17 36 23 15 7 2 0 55 22 191
2020 Library services 30 44 19 7 0 0 0 73 7 26
2020 Legal services 24 46 15 13 1 0 1 71 14 133
2020 Administration and operations 31 42 15 8 3 1 0 74 11 2387
2020 Human resources 29 45 12 10 3 1 0 75 13 1161
2020 Financial management 33 43 13 7 2 1 0 77 9 609
2020 Procurement 28 47 16 6 0 2 0 77 6 81
2020 Real property 28 43 16 9 3 1 0 72 12 154
2020 Materiel management 18 45 22 11 1 1 2 65 13 86
2020 Information management 27 38 15 12 5 2 1 67 17 284
2020 Information technology 32 40 15 9 3 2 0 73 11 2406
2020 Internal audit 32 41 16 7 2 2 0 74 9 341
2020 Evaluation 29 41 16 7 4 2 0 72 12 150
2020 Data sciences 30 42 16 7 3 1 0 74 10 198
2020 Policy 29 40 17 10 4 1 0 69 14 418
2020 Project management 28 41 14 13 3 1 0 70 16 691
2020 Other services to the public 32 39 15 9 3 2 0 73 12 2468
2020 None of the above 27 40 17 10 4 2 0 68 14 3144
2019 Client contact centre 22 36 20 14 6 2 0 60 20 3755
2019 Health care practitioners 15 46 16 24 0 0 0 60 24 31
2019 Federal regulators 22 37 20 12 7 1 0 61 19 225
2019 Compliance, inspection and enforcement 16 35 21 18 8 2 0 52 27 8687
2019 Communications or public affairs 17 37 17 16 8 4 1 57 25 359
2019 Access to information and privacy 33 38 14 10 3 2 0 72 14 370
2019 Security 27 36 19 10 3 3 0 66 14 226
2019 Science and technology 18 37 19 15 9 2 0 56 25 179
2019 Library services 18 43 20 11 3 0 5 64 15 33
2019 Legal services 21 34 20 14 8 4 0 57 23 138
2019 Administration and operations 22 38 18 15 5 1 0 61 21 2468
2019 Human resources 22 43 16 14 4 1 0 66 19 1027
2019 Financial management 22 40 20 13 4 2 0 63 17 683
2019 Procurement 23 31 23 20 3 0 0 54 23 66
2019 Real property 14 41 22 17 5 1 0 55 22 161
2019 Materiel management 24 42 17 6 8 2 1 68 14 129
2019 Information management 19 34 22 14 9 2 0 54 24 317
2019 Information technology 23 38 19 13 5 2 0 62 18 2405
2019 Internal audit 21 43 18 12 3 3 0 66 16 383
2019 Evaluation 14 40 27 12 4 3 0 56 16 188
2019 Data sciences 23 31 22 15 6 4 0 56 21 234
2019 Policy 19 33 19 18 8 2 0 54 27 374
2019 Project management 20 37 19 14 8 1 0 58 23 598
2019 Other services to the public 23 36 17 15 6 2 0 61 22 2138
2019 None of the above 20 36 19 15 7 3 0 57 23 3393

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 61 25 7 3 2 2 1 88 5 4644
2020 Health care practitioners 43 30 14 6 6 0 3 74 11 37
2020 Federal regulators 54 29 7 7 1 2 0 84 8 210
2020 Compliance, inspection and enforcement 50 30 8 6 4 2 0 82 10 9243
2020 Communications or public affairs 60 26 6 5 2 1 0 87 7 394
2020 Access to information and privacy 57 27 7 6 1 2 0 86 7 400
2020 Security 56 27 8 6 2 1 0 84 8 262
2020 Science and technology 47 32 8 9 5 0 0 78 14 196
2020 Library services 56 22 7 15 0 0 0 78 15 27
2020 Legal services 57 21 9 5 6 2 0 80 11 134
2020 Administration and operations 55 28 7 5 3 1 0 84 9 2396
2020 Human resources 60 25 5 6 3 1 0 86 9 1164
2020 Financial management 55 28 7 7 3 0 0 83 10 608
2020 Procurement 55 33 8 3 3 0 0 87 5 80
2020 Real property 54 25 11 5 5 1 0 80 10 153
2020 Materiel management 44 34 9 10 2 0 0 79 12 85
2020 Information management 55 24 12 4 4 1 0 80 8 285
2020 Information technology 58 27 7 4 3 1 0 86 7 2407
2020 Internal audit 50 39 7 2 1 1 0 90 3 339
2020 Evaluation 60 25 5 5 2 4 0 88 7 149
2020 Data sciences 56 29 9 4 1 0 0 86 5 198
2020 Policy 56 28 6 5 3 1 0 85 9 417
2020 Project management 56 28 7 6 4 0 0 84 9 693
2020 Other services to the public 55 26 8 6 3 2 0 82 9 2477
2020 None of the above 51 27 9 6 5 1 0 80 11 3156
2019 Client contact centre 58 26 8 5 3 1 0 84 8 3738
2019 Health care practitioners 58 24 12 6 0 0 0 81 6 32
2019 Federal regulators 48 33 6 6 5 1 0 82 11 222
2019 Compliance, inspection and enforcement 48 29 9 7 5 1 0 79 12 8711
2019 Communications or public affairs 53 26 8 9 3 1 0 80 12 366
2019 Access to information and privacy 59 23 9 6 3 0 0 82 9 368
2019 Security 60 19 6 8 7 0 0 79 15 226
2019 Science and technology 52 29 7 5 5 1 0 83 10 179
2019 Library services 52 37 3 0 6 0 3 91 6 33
2019 Legal services 51 28 11 5 4 1 0 80 9 139
2019 Administration and operations 51 28 8 8 4 1 0 80 12 2474
2019 Human resources 56 29 6 6 3 0 0 85 9 1029
2019 Financial management 50 30 8 7 4 0 0 81 11 686
2019 Procurement 65 23 9 1 0 1 0 89 2 66
2019 Real property 48 30 11 7 3 1 0 78 10 161
2019 Materiel management 48 30 7 8 5 2 0 79 13 131
2019 Information management 46 32 8 7 6 0 0 78 13 320
2019 Information technology 52 28 8 6 4 1 0 81 11 2414
2019 Internal audit 51 31 9 6 2 0 1 83 8 383
2019 Evaluation 56 20 15 7 2 1 0 76 9 189
2019 Data sciences 59 26 10 3 2 0 0 85 6 234
2019 Policy 48 32 7 7 5 1 0 81 12 374
2019 Project management 52 28 8 7 5 1 0 81 12 595
2019 Other services to the public 51 28 8 8 4 1 0 79 12 2134
2019 None of the above 48 28 10 8 5 1 0 77 13 3409
2018 Client contact centre 48 31 9 7 4 1 0 80 11 3410
2018 Health care practitioners 35 43 10 9 2 0 0 78 11 41
2018 Federal regulators 41 37 9 8 4 1 0 79 12 242
2018 Compliance, inspection and enforcement 41 33 10 9 6 1 0 75 15 8726
2018 Communications or public affairs 51 28 9 8 3 1 0 80 12 349
2018 Access to information and privacy 45 28 10 10 6 1 0 74 16 325
2018 Security 53 33 4 6 3 0 1 87 9 226
2018 Science and technology 48 27 12 7 5 1 0 76 12 169
2018 Library services 56 30 4 7 4 0 0 85 11 27
2018 Legal services 45 30 11 9 4 1 0 76 13 112
2018 Administration and operations 47 30 8 9 5 1 0 77 14 2395
2018 Human resources 51 30 7 8 2 1 0 82 11 1009
2018 Financial management 47 29 8 9 6 0 0 77 15 688
2018 Procurement 63 21 8 5 1 1 0 85 7 75
2018 Real property 43 27 12 10 7 1 0 71 17 144
2018 Materiel management 44 28 9 12 6 1 0 72 18 140
2018 Information management 45 32 8 9 7 0 0 77 16 300
2018 Information technology 45 32 9 8 5 1 0 78 13 2437
2018 Internal audit 46 32 12 5 3 1 1 80 8 381
2018 Evaluation 50 26 11 6 4 2 0 77 11 192
2018 Data sciences 53 26 10 6 4 2 0 80 10 166
2018 Policy 46 30 8 9 7 1 0 76 16 346
2018 Project management 44 29 8 11 7 1 0 74 18 535
2018 Other services to the public 47 31 8 8 5 1 0 78 14 1781
2018 None of the above 42 32 9 9 6 2 0 75 15 3108
2017 Client contact centre 51 30 8 6 3 1 0 83 9 3286
2017 Health care practitioners 53 28 11 7 0 0 0 82 7 27
2017 Federal regulators 46 30 6 10 6 2 0 77 17 235
2017 Compliance, inspection and enforcement 44 31 9 9 6 1 0 76 15 8863
2017 Communications or public affairs 52 29 7 9 3 2 0 81 12 327
2017 Access to information and privacy 58 19 9 7 6 1 0 78 13 271
2017 Security 49 32 7 6 5 1 0 82 11 244
2017 Science and technology 44 33 10 7 5 0 1 78 12 257
2017 Library services 62 17 14 4 3 0 0 79 7 29
2017 Legal services 48 25 10 8 6 2 1 75 15 111
2017 Administration and operations 47 31 9 7 5 1 0 79 12 2455
2017 Human resources 54 29 6 7 4 0 0 83 11 967
2017 Financial management 49 28 10 7 5 1 0 78 12 670
2017 Procurement 63 24 7 4 1 0 0 87 6 70
2017 Real property 43 37 8 7 3 1 0 81 11 120
2017 Materiel management 41 35 8 8 7 1 0 77 15 118
2017 Information management 50 29 10 6 4 1 0 80 10 265
2017 Information technology 47 35 8 6 4 1 0 82 10 2575
2017 Internal audit 41 35 10 6 6 1 0 78 12 280
2017 Evaluation 53 27 8 8 3 0 0 80 12 143
2017 Data sciences 48 30 11 5 5 1 0 78 11 180
2017 Policy 55 22 8 8 5 1 1 78 14 342
2017 Project management 51 27 9 7 5 1 1 79 12 515
2017 Other services to the public 48 30 8 8 5 2 0 79 13 1818
2017 None of the above 46 30 10 7 6 2 0 77 13 4595
2014 Client contact centre 53 31 7 5 3 1 0 84 9 3677
2014 Health care practitioners 45 26 8 11 10 0 0 71 21 38
2014 Federal regulators 53 24 9 7 6 1 0 78 13 278
2014 Compliance, inspection and enforcement 50 29 8 7 4 1 0 80 12 9901
2014 Communications or public affairs 54 19 7 12 7 1 0 74 19 336
2014 Access to information and privacy 53 28 8 8 3 1 0 81 11 247
2014 Security 53 27 6 9 4 2 0 82 12 247
2014 Science and technology 50 27 6 8 7 1 0 78 15 249
2014 Library services 73 13 6 4 0 0 4 90 4 30
2014 Legal services 46 33 8 10 3 0 0 79 13 125
2014 Administration and operations 50 28 7 8 5 1 0 79 14 3076
2014 Human resources 52 27 7 8 5 1 0 80 13 1093
2014 Financial management 51 28 6 8 6 0 0 80 14 816
2014 Procurement 41 38 7 11 3 0 0 79 14 73
2014 Real property 52 24 11 6 4 2 0 78 10 160
2014 Materiel management 40 30 8 13 9 0 1 70 22 164
2014 Information management 48 29 9 8 5 1 0 78 13 321
2014 Information technology 50 28 8 8 5 1 0 78 13 2845
2014 Internal audit 46 32 9 7 5 0 0 78 13 339
2014 Evaluation 52 26 7 9 5 1 0 79 14 179
2014 Other services to the public 48 28 8 9 6 1 0 77 14 2582
2014 None of the above 47 28 9 8 6 1 0 77 15 4820

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 66 26 3 2 1 1 1 93 3 4634
2020 Health care practitioners 44 36 6 8 0 0 6 85 9 36
2020 Federal regulators 60 28 6 4 0 1 0 89 5 211
2020 Compliance, inspection and enforcement 56 33 5 4 2 0 0 89 6 9215
2020 Communications or public affairs 68 24 4 3 1 0 0 92 4 394
2020 Access to information and privacy 60 31 5 3 0 0 0 91 3 397
2020 Security 61 30 4 4 0 0 0 91 5 258
2020 Science and technology 56 31 6 5 2 0 0 87 7 197
2020 Library services 72 21 7 0 0 0 0 93</