2020 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 36 11 5 3 0 0 81 8 4657
2020 Health care practitioners 37 44 8 6 6 0 0 81 11 37
2020 Federal regulators 49 31 6 8 4 1 0 81 13 213
2020 Compliance, inspection and enforcement 38 41 12 7 3 0 0 79 10 9267
2020 Communications or public affairs 43 38 10 6 3 0 0 82 9 396
2020 Access to information and privacy 43 38 10 5 2 1 1 83 7 400
2020 Security 50 38 8 3 2 0 0 88 5 262
2020 Science and technology 40 37 12 7 4 0 0 78 11 197
2020 Library services 63 27 7 3 0 0 0 90 3 27
2020 Legal services 45 36 13 3 1 0 0 82 5 136
2020 Administration and operations 48 36 9 5 3 0 0 84 7 2397
2020 Human resources 50 34 8 5 3 0 0 84 8 1165
2020 Financial management 46 38 10 4 1 0 0 84 5 614
2020 Procurement 51 39 9 1 0 0 0 90 1 80
2020 Real property 47 39 10 4 0 0 0 86 4 154
2020 Materiel management 48 35 9 4 3 0 0 83 8 86
2020 Information management 43 37 11 5 3 0 0 80 8 285
2020 Information technology 43 41 9 5 2 0 0 84 7 2417
2020 Internal audit 41 44 8 6 1 0 0 85 7 341
2020 Evaluation 41 41 13 3 2 0 0 82 5 150
2020 Data sciences 40 48 8 1 2 0 0 88 4 200
2020 Policy 45 38 9 5 3 0 0 82 9 418
2020 Project management 47 36 10 6 2 0 0 83 8 694
2020 Other services to the public 43 39 10 5 2 0 0 83 7 2482
2020 None of the above 42 37 11 6 4 0 0 79 10 3161
2019 Client contact centre 35 39 15 7 4 0 0 74 11 3759
2019 Health care practitioners 41 25 18 16 0 0 0 66 16 31
2019 Federal regulators 43 34 13 5 4 0 0 77 9 223
2019 Compliance, inspection and enforcement 35 42 12 7 4 0 0 77 11 8740
2019 Communications or public affairs 41 36 13 7 3 0 0 77 11 367
2019 Access to information and privacy 42 39 12 5 1 0 1 81 6 370
2019 Security 52 33 8 4 3 0 0 85 7 228
2019 Science and technology 38 39 14 5 5 0 0 76 10 181
2019 Library services 41 39 12 0 8 0 0 80 8 33
2019 Legal services 50 34 10 3 3 1 0 84 6 139
2019 Administration and operations 43 37 10 6 3 0 0 81 9 2480
2019 Human resources 47 37 8 6 3 0 0 84 9 1036
2019 Financial management 39 42 12 4 2 0 0 81 6 684
2019 Procurement 41 42 7 7 3 0 0 83 10 66
2019 Real property 38 41 14 4 4 0 0 79 8 160
2019 Materiel management 43 37 9 9 2 0 0 80 11 130
2019 Information management 38 36 12 5 8 0 0 75 13 319
2019 Information technology 40 40 10 6 3 0 0 80 10 2424
2019 Internal audit 36 43 12 6 2 0 0 79 8 383
2019 Evaluation 36 45 9 7 3 0 0 81 10 189
2019 Data sciences 40 43 10 5 2 0 0 83 7 234
2019 Policy 39 37 12 8 5 0 0 76 12 377
2019 Project management 40 39 11 8 3 0 0 79 11 601
2019 Other services to the public 40 39 12 6 4 0 0 79 9 2140
2019 None of the above 36 39 13 7 5 0 0 75 12 3415
2018 Client contact centre 29 44 15 8 5 0 0 73 12 3415
2018 Health care practitioners 45 38 10 7 0 0 0 83 7 40
2018 Federal regulators 35 44 15 4 2 0 0 79 6 243
2018 Compliance, inspection and enforcement 31 44 12 8 5 0 0 75 13 8711
2018 Communications or public affairs 35 43 13 6 4 0 0 77 10 350
2018 Access to information and privacy 36 40 14 6 4 0 0 76 10 322
2018 Security 42 43 7 6 2 0 0 85 7 225
2018 Science and technology 29 42 16 9 5 0 0 71 14 169
2018 Library services 46 41 0 7 7 0 0 86 14 28
2018 Legal services 42 42 8 5 3 0 0 83 9 114
2018 Administration and operations 41 39 10 6 3 0 0 80 9 2396
2018 Human resources 40 42 10 7 2 0 0 81 9 1007
2018 Financial management 37 40 12 6 4 0 0 77 11 687
2018 Procurement 40 44 12 1 3 0 0 84 4 75
2018 Real property 40 37 12 8 3 0 0 77 11 145
2018 Materiel management 34 43 15 5 3 0 0 77 8 140
2018 Information management 32 44 13 8 3 0 0 76 11 300
2018 Information technology 33 44 12 7 4 0 0 77 11 2439
2018 Internal audit 36 43 12 6 3 0 1 79 9 385
2018 Evaluation 36 43 13 6 3 0 0 78 9 193
2018 Data sciences 38 38 10 8 6 0 0 76 14 166
2018 Policy 37 38 12 7 5 0 0 75 12 346
2018 Project management 38 40 13 7 4 0 0 77 10 539
2018 Other services to the public 37 41 12 6 4 0 0 78 10 1777
2018 None of the above 34 41 13 7 5 0 0 74 12 3105
2017 Client contact centre 29 45 13 7 4 0 0 75 12 3286
2017 Health care practitioners 39 43 11 7 0 0 0 82 7 27
2017 Federal regulators 30 48 13 4 6 0 0 78 10 236
2017 Compliance, inspection and enforcement 28 46 12 9 5 0 0 74 13 8861
2017 Communications or public affairs 34 44 11 7 4 0 0 78 11 328
2017 Access to information and privacy 36 41 12 6 4 0 0 77 10 271
2017 Security 39 42 10 5 3 0 0 82 8 246
2017 Science and technology 25 48 14 7 6 0 0 73 13 257
2017 Library services 45 45 3 7 0 0 0 90 7 29
2017 Legal services 39 42 7 7 4 1 0 82 11 111
2017 Administration and operations 35 44 11 6 4 0 0 79 10 2455
2017 Human resources 38 43 9 6 3 0 0 81 9 965
2017 Financial management 32 45 12 8 3 0 0 77 11 669
2017 Procurement 32 48 14 4 1 0 0 80 6 70
2017 Real property 27 53 13 3 4 0 0 80 7 120
2017 Materiel management 33 42 17 5 3 0 0 75 8 117
2017 Information management 28 48 12 7 5 0 0 76 12 265
2017 Information technology 33 46 11 6 3 0 0 79 10 2578
2017 Internal audit 26 47 17 8 3 0 0 73 11 280
2017 Evaluation 30 46 14 9 2 0 0 76 11 143
2017 Data sciences 32 54 9 3 2 0 0 86 5 180
2017 Policy 32 47 9 9 3 0 0 79 12 342
2017 Project management 37 43 11 4 5 0 0 80 9 513
2017 Other services to the public 34 44 12 7 4 0 0 78 10 1818
2017 None of the above 31 45 13 7 5 0 0 76 12 4593
2014 Client contact centre 29 48 13 6 4 0 0 77 10 3678
2014 Health care practitioners 47 37 11 5 0 0 0 84 5 38
2014 Federal regulators 33 46 11 5 4 0 0 80 9 277
2014 Compliance, inspection and enforcement 28 47 12 8 5 0 0 75 13 9900
2014 Communications or public affairs 38 39 8 11 4 0 0 77 15 337
2014 Access to information and privacy 38 43 12 5 2 0 0 81 7 247
2014 Security 36 44 13 4 2 1 0 81 6 247
2014 Science and technology 34 39 10 8 9 0 0 73 16 249
2014 Library services 63 27 0 10 0 0 0 90 10 30
2014 Legal services 34 48 7 5 5 2 0 83 10 125
2014 Administration and operations 35 43 11 7 4 0 0 78 11 3079
2014 Human resources 36 43 9 8 3 0 0 80 11 1095
2014 Financial management 31 47 11 7 3 0 0 79 11 815
2014 Procurement 29 45 11 12 3 0 0 74 15 73
2014 Real property 34 45 9 10 1 0 0 80 11 160
2014 Materiel management 35 47 8 6 4 0 0 82 10 164
2014 Information management 31 47 10 7 4 0 0 79 11 321
2014 Information technology 33 45 11 7 4 0 0 78 11 2849
2014 Internal audit 21 52 12 10 4 0 0 74 14 338
2014 Evaluation 26 49 13 9 3 0 0 75 13 180
2014 Other services to the public 32 46 11 7 4 0 0 78 11 2583
2014 None of the above 30 45 13 7 4 0 0 75 11 4819

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 37 15 8 3 0 1 74 11 4641
2020 Health care practitioners 39 33 8 11 8 0 0 72 19 37
2020 Federal regulators 44 28 13 7 7 0 0 73 14 212
2020 Compliance, inspection and enforcement 32 39 14 9 5 0 0 72 14 9242
2020 Communications or public affairs 51 32 8 7 3 0 0 83 10 393
2020 Access to information and privacy 41 33 14 9 2 1 0 74 11 400
2020 Security 48 36 9 5 2 0 0 84 7 261
2020 Science and technology 31 37 15 6 10 0 0 68 17 196
2020 Library services 58 28 7 3 3 0 0 86 7 27
2020 Legal services 36 39 15 6 4 0 0 75 10 136
2020 Administration and operations 46 33 11 7 4 0 0 79 10 2392
2020 Human resources 47 34 9 8 3 0 0 80 11 1159
2020 Financial management 44 36 11 5 3 0 0 80 8 611
2020 Procurement 40 47 9 4 1 0 0 86 5 81
2020 Real property 44 34 14 5 3 0 1 79 8 154
2020 Materiel management 36 32 12 13 7 0 0 68 20 86
2020 Information management 40 37 10 7 4 0 0 78 12 286
2020 Information technology 46 38 9 5 2 0 0 83 8 2411
2020 Internal audit 36 38 15 8 3 1 0 75 10 338
2020 Evaluation 38 36 17 8 1 0 0 74 9 149
2020 Data sciences 43 40 12 5 0 0 0 83 5 199
2020 Policy 43 34 12 7 5 0 0 76 12 418
2020 Project management 46 34 9 7 4 0 0 80 11 693
2020 Other services to the public 38 37 13 7 4 0 0 76 11 2478
2020 None of the above 34 36 15 9 5 0 0 70 14 3160
2019 Client contact centre 27 37 18 11 7 0 0 65 18 3752
2019 Health care practitioners 26 50 12 3 9 0 0 75 12 32
2019 Federal regulators 35 32 13 13 7 0 0 67 20 225
2019 Compliance, inspection and enforcement 26 39 16 11 8 0 0 65 18 8722
2019 Communications or public affairs 43 35 10 8 4 0 0 78 12 366
2019 Access to information and privacy 39 34 14 8 3 0 1 74 12 368
2019 Security 50 32 9 6 3 0 0 81 9 226
2019 Science and technology 31 39 15 10 5 0 0 70 15 180
2019 Library services 44 26 12 10 8 0 0 70 18 32
2019 Legal services 40 33 13 7 6 0 0 73 14 138
2019 Administration and operations 40 35 11 8 5 0 0 75 13 2476
2019 Human resources 45 33 10 7 5 0 0 78 12 1034
2019 Financial management 36 38 13 9 4 0 0 74 13 686
2019 Procurement 46 34 11 5 5 0 0 79 10 65
2019 Real property 39 36 13 7 5 0 0 75 12 160
2019 Materiel management 36 36 15 8 4 0 0 73 12 130
2019 Information management 32 39 14 9 6 0 0 72 14 317
2019 Information technology 39 38 12 6 4 0 0 77 11 2418
2019 Internal audit 30 41 19 6 4 0 0 71 10 383
2019 Evaluation 32 35 17 12 5 0 0 67 16 189
2019 Data sciences 38 42 11 5 3 0 0 80 9 233
2019 Policy 34 39 13 8 6 0 0 74 14 374
2019 Project management 39 34 13 9 5 0 0 73 14 600
2019 Other services to the public 32 36 15 10 6 0 0 69 16 2141
2019 None of the above 30 35 16 11 7 0 0 65 18 3405
2018 Client contact centre 24 40 17 13 7 0 0 64 19 3420
2018 Health care practitioners 27 40 15 12 5 0 0 67 17 41
2018 Federal regulators 26 46 11 11 5 0 0 73 16 245
2018 Compliance, inspection and enforcement 24 38 16 13 9 0 0 62 22 8740
2018 Communications or public affairs 31 43 11 11 4 0 0 74 15 350
2018 Access to information and privacy 31 38 14 10 7 0 0 69 17 326
2018 Security 41 41 11 5 2 0 0 83 7 219
2018 Science and technology 26 40 16 10 8 0 0 66 18 169
2018 Library services 47 15 16 7 15 0 0 62 22 27
2018 Legal services 30 42 8 8 12 0 0 72 21 115
2018 Administration and operations 37 36 13 9 6 0 0 73 15 2403
2018 Human resources 38 38 11 9 5 0 0 76 13 1009
2018 Financial management 33 38 12 11 6 0 0 71 17 691
2018 Procurement 33 48 7 8 4 0 0 81 12 75
2018 Real property 31 43 10 8 8 0 0 74 17 143
2018 Materiel management 35 40 12 9 6 0 0 74 14 140
2018 Information management 29 41 14 10 5 0 0 71 15 302
2018 Information technology 34 40 13 8 4 0 0 74 13 2442
2018 Internal audit 29 38 19 8 6 0 1 68 14 384
2018 Evaluation 31 35 15 12 7 0 0 66 19 189
2018 Data sciences 30 40 15 10 5 1 0 70 15 163
2018 Policy 34 36 12 12 6 0 0 71 18 346
2018 Project management 38 37 9 9 6 0 0 76 15 537
2018 Other services to the public 29 38 15 11 6 0 0 67 18 1784
2018 None of the above 27 37 17 11 7 0 0 64 18 3115
2017 Client contact centre 23 40 17 11 8 0 0 64 19 3283
2017 Health care practitioners 30 37 12 14 7 0 0 67 21 27
2017 Federal regulators 26 42 11 13 9 0 0 68 21 236
2017 Compliance, inspection and enforcement 21 37 17 14 11 0 0 58 25 8855
2017 Communications or public affairs 35 38 12 10 5 0 0 73 15 328
2017 Access to information and privacy 33 41 12 8 6 0 0 74 14 271
2017 Security 34 39 14 9 3 0 0 74 13 246
2017 Science and technology 22 39 16 15 9 0 0 60 24 257
2017 Library services 41 14 24 14 7 0 0 55 21 29
2017 Legal services 31 36 11 14 7 1 0 68 21 110
2017 Administration and operations 34 37 13 11 6 0 0 71 16 2449
2017 Human resources 37 37 11 9 5 0 0 74 15 966
2017 Financial management 29 42 13 9 7 0 0 71 15 667
2017 Procurement 40 43 9 7 1 0 0 83 8 70
2017 Real property 31 40 13 10 6 0 0 71 16 120
2017 Materiel management 34 37 15 9 3 1 0 72 13 117
2017 Information management 27 44 11 9 8 0 0 71 18 265
2017 Information technology 32 42 13 7 6 0 0 74 12 2573
2017 Internal audit 20 42 23 9 6 0 0 63 14 280
2017 Evaluation 30 41 15 8 6 0 0 71 13 143
2017 Data sciences 30 45 14 8 3 0 0 75 12 179
2017 Policy 36 34 12 10 7 0 0 71 17 342
2017 Project management 35 36 13 9 6 0 0 72 16 512
2017 Other services to the public 28 37 15 12 8 0 0 65 19 1814
2017 None of the above 25 38 17 12 8 0 0 63 20 4585

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 58 29 9 2 2 0 1 88 3 4616
2020 Health care practitioners 63 26 6 3 3 0 0 89 6 36
2020 Federal regulators 58 30 6 3 2 0 0 88 6 210
2020 Compliance, inspection and enforcement 54 33 9 3 1 0 0 87 4 9187
2020 Communications or public affairs 61 28 7 3 1 0 0 89 4 394
2020 Access to information and privacy 59 25 11 2 1 0 1 85 3 398
2020 Security 64 28 6 2 0 0 0 92 2 260
2020 Science and technology 48 36 9 5 2 0 0 84 8 196
2020 Library services 66 27 3 3 0 0 0 93 3 27
2020 Legal services 54 35 8 2 1 0 0 89 3 135
2020 Administration and operations 62 27 8 2 1 0 0 89 3 2375
2020 Human resources 59 31 6 3 1 0 0 90 4 1155
2020 Financial management 60 30 6 3 1 0 0 90 4 606
2020 Procurement 60 32 7 0 0 0 0 93 0 81
2020 Real property 63 30 6 1 0 0 1 93 1 152
2020 Materiel management 58 28 10 0 3 0 0 86 3 84
2020 Information management 58 27 10 3 3 0 0 84 5 283
2020 Information technology 59 30 7 2 1 0 0 89 3 2394
2020 Internal audit 49 39 9 1 1 0 0 89 2 338
2020 Evaluation 53 32 12 1 1 0 0 85 3 149
2020 Data sciences 51 35 10 2 1 0 1 87 3 196
2020 Policy 55 31 9 3 2 0 0 86 5 413
2020 Project management 60 29 9 2 1 0 0 88 3 686
2020 Other services to the public 60 29 8 2 1 0 0 89 2 2467
2020 None of the above 56 30 9 2 2 0 0 86 4 3140
2019 Client contact centre 49 33 12 4 2 0 0 83 6 3743
2019 Health care practitioners 44 36 14 3 3 0 0 80 6 32
2019 Federal regulators 55 32 7 2 3 0 0 87 6 223
2019 Compliance, inspection and enforcement 50 35 11 3 2 0 0 85 5 8661
2019 Communications or public affairs 53 30 13 2 2 0 0 83 4 362
2019 Access to information and privacy 58 28 10 2 1 0 0 87 4 363
2019 Security 62 28 8 0 2 0 0 90 2 226
2019 Science and technology 47 37 12 2 2 0 0 84 4 178
2019 Library services 55 28 11 0 5 0 0 83 5 31
2019 Legal services 64 25 7 1 1 1 0 90 3 134
2019 Administration and operations 58 31 8 2 1 0 0 89 3 2465
2019 Human resources 58 31 7 3 1 0 0 89 4 1031
2019 Financial management 51 36 10 2 1 0 0 87 3 683
2019 Procurement 60 27 7 2 3 0 0 87 5 66
2019 Real property 52 39 6 2 1 0 0 91 3 157
2019 Materiel management 57 31 8 2 2 0 0 88 3 129
2019 Information management 46 35 13 4 2 0 0 81 6 315
2019 Information technology 54 33 10 2 1 0 0 86 4 2410
2019 Internal audit 49 37 10 4 1 0 0 86 5 379
2019 Evaluation 56 27 12 3 1 0 0 83 4 185
2019 Data sciences 51 37 10 1 1 0 0 88 2 230
2019 Policy 52 32 11 3 2 0 0 84 5 372
2019 Project management 55 30 10 3 2 0 0 85 5 595
2019 Other services to the public 56 31 9 3 1 0 0 87 4 2133
2019 None of the above 52 31 11 3 2 0 0 84 6 3394
2018 Client contact centre 46 36 11 4 2 0 0 83 6 3394
2018 Health care practitioners 60 27 8 5 0 0 0 87 5 41
2018 Federal regulators 47 39 9 3 2 0 0 86 5 245
2018 Compliance, inspection and enforcement 48 37 10 3 2 0 0 85 5 8697
2018 Communications or public affairs 51 35 10 2 2 0 0 86 4 348
2018 Access to information and privacy 56 29 9 3 2 0 0 86 5 323
2018 Security 60 31 7 2 0 0 0 91 2 220
2018 Science and technology 46 34 14 2 4 0 1 80 6 169
2018 Library services 53 32 4 3 7 0 0 86 10 28
2018 Legal services 51 35 13 0 1 0 0 86 1 115
2018 Administration and operations 56 32 8 3 1 0 0 88 4 2390
2018 Human resources 55 35 7 2 1 0 0 89 3 1007
2018 Financial management 52 34 9 3 2 0 0 86 5 687
2018 Procurement 56 28 13 1 1 0 0 84 3 75
2018 Real property 50 39 8 2 1 0 0 89 3 143
2018 Materiel management 51 32 13 2 1 0 0 83 4 139
2018 Information management 51 35 10 2 2 1 0 86 4 301
2018 Information technology 50 35 10 3 1 0 0 86 4 2424
2018 Internal audit 49 37 11 2 2 0 0 86 3 382
2018 Evaluation 56 33 9 3 1 0 0 88 3 192
2018 Data sciences 48 32 11 6 2 1 0 81 8 162
2018 Policy 51 34 9 3 2 0 0 86 5 344
2018 Project management 53 35 8 3 2 0 0 87 5 533
2018 Other services to the public 55 31 10 3 1 0 0 86 4 1769
2018 None of the above 52 33 10 3 2 0 0 85 5 3102
2017 Client contact centre 49 37 10 3 2 0 0 85 5 3283
2017 Health care practitioners 54 31 4 12 0 0 0 85 12 27
2017 Federal regulators 48 39 7 5 1 0 0 87 6 236
2017 Compliance, inspection and enforcement 49 36 10 3 1 0 0 86 5 8847
2017 Communications or public affairs 51 37 6 4 1 0 0 88 5 326
2017 Access to information and privacy 54 34 7 3 2 0 0 88 5 270
2017 Security 61 27 8 4 1 0 0 87 5 245
2017 Science and technology 45 36 13 5 2 0 0 81 7 256
2017 Library services 69 20 7 3 0 0 0 90 3 29
2017 Legal services 50 36 7 2 5 0 0 86 7 109
2017 Administration and operations 56 33 7 3 1 0 0 89 4 2444
2017 Human resources 57 33 7 2 1 0 0 90 4 967
2017 Financial management 53 36 7 2 2 0 0 89 4 667
2017 Procurement 56 37 7 0 0 0 0 93 0 70
2017 Real property 58 32 7 3 1 0 0 89 4 120
2017 Materiel management 56 29 11 2 1 0 0 85 3 117
2017 Information management 48 36 11 4 2 0 0 84 6 265
2017 Information technology 51 35 9 3 1 0 0 87 4 2569
2017 Internal audit 45 40 10 4 0 0 0 86 4 279
2017 Evaluation 51 35 11 1 1 0 0 86 3 143
2017 Data sciences 53 35 9 3 1 0 0 88 3 179
2017 Policy 51 36 9 2 1 0 0 88 3 341
2017 Project management 56 33 8 2 1 0 0 89 3 514
2017 Other services to the public 54 34 8 3 1 0 0 88 4 1810
2017 None of the above 51 33 10 3 2 0 0 85 5 4585
2014 Client contact centre 60 30 7 2 1 0 0 90 3 3680
2014 Health care practitioners 79 16 3 3 0 0 0 95 3 38
2014 Federal regulators 59 32 4 3 2 0 0 92 5 277
2014 Compliance, inspection and enforcement 58 30 8 2 1 0 0 88 4 9895
2014 Communications or public affairs 63 27 6 3 2 0 0 89 4 336
2014 Access to information and privacy 65 29 4 0 0 0 0 95 1 246
2014 Security 66 27 4 2 0 1 0 93 2 247
2014 Science and technology 61 25 8 4 2 0 0 86 6 249
2014 Library services 72 21 6 0 0 0 0 94 0 30
2014 Legal services 62 33 3 2 1 0 0 94 2 125
2014 Administration and operations 65 26 7 2 1 0 0 91 3 3079
2014 Human resources 65 26 6 2 1 0 0 91 3 1094
2014 Financial management 63 28 6 1 1 0 0 91 2 814
2014 Procurement 57 35 7 1 0 0 0 92 1 72
2014 Real property 66 26 7 1 0 0 0 92 1 160
2014 Materiel management 64 26 6 2 1 0 0 90 4 163
2014 Information management 63 27 7 1 2 0 1 91 3 321
2014 Information technology 63 26 8 2 1 0 0 89 3 2845
2014 Internal audit 53 33 10 2 2 0 0 86 4 338
2014 Evaluation 50 33 12 4 1 0 0 83 5 180
2014 Other services to the public 63 26 8 2 1 0 0 89 3 2581
2014 None of the above 62 27 7 2 1 0 0 89 3 4817

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 34 9 5 2 0 0 84 7 4656
2020 Health care practitioners 48 36 8 0 8 0 0 83 8 37
2020 Federal regulators 51 33 7 6 2 0 0 85 8 213
2020 Compliance, inspection and enforcement 45 39 10 5 2 0 0 84 7 9257
2020 Communications or public affairs 52 34 8 5 1 0 0 86 6 396
2020 Access to information and privacy 51 34 11 2 2 0 0 85 4 399
2020 Security 56 37 4 3 0 0 0 92 4 262
2020 Science and technology 43 41 7 7 2 0 0 83 9 197
2020 Library services 60 34 3 3 0 0 0 93 3 27
2020 Legal services 49 39 10 2 1 0 0 88 2 136
2020 Administration and operations 54 33 8 3 2 0 0 87 5 2398
2020 Human resources 55 31 8 4 2 0 0 87 6 1166
2020 Financial management 52 35 9 4 1 0 0 87 4 613
2020 Procurement 52 37 10 1 0 0 0 89 1 80
2020 Real property 54 35 8 3 0 1 0 90 3 153
2020 Materiel management 52 31 13 2 1 0 0 83 3 86
2020 Information management 51 34 9 3 3 0 0 85 7 286
2020 Information technology 53 35 8 3 1 0 0 88 5 2422
2020 Internal audit 45 42 7 4 2 0 0 88 5 342
2020 Evaluation 50 35 10 3 2 0 0 85 5 148
2020 Data sciences 51 38 5 3 1 1 0 90 5 200
2020 Policy 50 34 9 5 3 0 0 83 8 419
2020 Project management 52 34 9 4 2 0 0 86 6 695
2020 Other services to the public 52 36 8 3 1 0 0 87 5 2476
2020 None of the above 48 35 10 4 3 0 0 84 6 3157
2019 Client contact centre 39 39 14 5 3 0 0 78 9 3764
2019 Health care practitioners 38 41 9 6 6 0 0 78 12 32
2019 Federal regulators 48 34 10 4 3 0 0 83 7 223
2019 Compliance, inspection and enforcement 40 41 12 5 2 0 0 81 8 8715
2019 Communications or public affairs 48 34 11 5 2 0 0 82 7 367
2019 Access to information and privacy 49 38 8 4 1 0 0 87 5 370
2019 Security 57 31 7 3 2 0 0 88 5 227
2019 Science and technology 43 42 10 4 1 0 0 85 4 181
2019 Library services 46 37 9 3 5 0 0 83 8 33
2019 Legal services 48 37 10 3 2 0 0 85 5 137
2019 Administration and operations 51 34 8 4 2 0 0 86 6 2475
2019 Human resources 52 34 6 5 2 0 0 87 7 1033
2019 Financial management 44 42 10 3 1 0 0 86 4 687
2019 Procurement 59 26 7 2 4 0 0 86 7 66
2019 Real property 53 35 8 3 1 0 0 88 4 161
2019 Materiel management 50 35 12 3 1 0 0 85 3 131
2019 Information management 42 35 11 7 4 0 0 78 11 318
2019 Information technology 47 37 10 4 2 0 0 84 6 2428
2019 Internal audit 39 46 10 3 2 0 0 85 5 385
2019 Evaluation 43 39 12 4 2 1 0 82 6 190
2019 Data sciences 45 43 7 3 2 0 0 88 5 234
2019 Policy 41 42 10 5 3 0 0 82 8 375
2019 Project management 46 36 10 6 3 0 0 81 8 601
2019 Other services to the public 48 35 10 4 3 0 0 83 7 2140
2019 None of the above 44 37 11 5 3 0 0 81 8 3416
2018 Client contact centre 36 41 13 7 3 0 0 77 10 3425
2018 Health care practitioners 53 35 6 3 0 0 3 91 3 41
2018 Federal regulators 40 43 10 4 3 0 0 83 7 246
2018 Compliance, inspection and enforcement 36 43 12 6 3 0 0 79 9 8756
2018 Communications or public affairs 42 42 9 5 2 0 0 84 7 350
2018 Access to information and privacy 45 35 13 4 3 0 0 80 7 326
2018 Security 51 37 6 4 2 0 0 88 5 221
2018 Science and technology 37 41 16 5 1 0 0 78 6 170
2018 Library services 53 34 3 7 4 0 0 86 11 28
2018 Legal services 44 43 8 3 2 0 0 87 5 115
2018 Administration and operations 48 35 10 4 2 0 0 83 7 2400
2018 Human resources 45 40 8 5 2 0 0 85 6 1011
2018 Financial management 42 41 10 3 3 0 0 83 7 692
2018 Procurement 46 44 5 3 1 0 0 91 4 75
2018 Real property 48 37 6 8 1 0 0 85 9 143
2018 Materiel management 49 34 15 1 1 0 0 83 3 139
2018 Information management 37 42 12 6 2 0 0 80 8 302
2018 Information technology 41 41 10 5 2 0 0 82 7 2446
2018 Internal audit 40 43 10 4 2 0 0 83 7 382
2018 Evaluation 46 38 8 6 2 0 0 84 8 189
2018 Data sciences 37 43 11 6 4 0 0 79 10 163
2018 Policy 39 40 11 7 3 0 0 79 10 345
2018 Project management 44 36 10 7 3 0 0 80 10 539
2018 Other services to the public 44 37 11 5 2 0 0 81 8 1786
2018 None of the above 42 38 11 5 3 0 0 80 9 3122
2017 Client contact centre 36 42 12 5 5 0 0 77 10 3277
2017 Health care practitioners 46 31 11 8 0 4 0 80 8 27
2017 Federal regulators 40 41 12 3 5 0 0 80 7 234
2017 Compliance, inspection and enforcement 34 43 13 7 3 0 0 77 10 8831
2017 Communications or public affairs 44 36 11 6 3 0 0 80 9 324
2017 Access to information and privacy 48 34 11 4 2 0 0 82 7 271
2017 Security 48 36 8 4 3 1 0 84 7 245
2017 Science and technology 33 42 15 7 4 0 0 75 10 256
2017 Library services 52 38 3 7 0 0 0 90 7 29
2017 Legal services 39 44 10 4 3 0 0 83 7 108
2017 Administration and operations 44 39 10 4 3 0 0 83 7 2439
2017 Human resources 46 39 8 4 3 0 0 85 7 965
2017 Financial management 42 41 10 4 3 0 0 83 7 662
2017 Procurement 47 47 6 0 0 0 0 94 0 70
2017 Real property 45 41 10 1 2 0 0 87 3 120
2017 Materiel management 51 30 13 4 2 0 0 81 6 116
2017 Information management 38 39 14 6 2 0 0 78 8 265
2017 Information technology 42 41 9 5 3 0 0 83 7 2564
2017 Internal audit 33 47 11 7 2 1 0 80 9 278
2017 Evaluation 43 40 9 9 0 0 0 82 9 143
2017 Data sciences 42 46 10 2 1 0 0 88 3 177
2017 Policy 43 39 9 6 3 0 0 82 9 342
2017 Project management 41 39 12 4 3 0 0 80 7 515
2017 Other services to the public 42 39 10 6 3 0 0 81 9 1808
2017 None of the above 40 40 11 5 4 0 0 80 9 4572
2014 Client contact centre 38 42 11 5 3 0 0 80 8 3676
2014 Health care practitioners 74 16 8 3 0 0 0 90 3 38
2014 Federal regulators 42 39 9 6 3 0 0 82 8 277
2014 Compliance, inspection and enforcement 37 42 12 6 3 0 0 79 9 9899
2014 Communications or public affairs 47 36 8 7 3 0 0 82 9 337
2014 Access to information and privacy 48 40 8 3 1 0 0 88 4 246
2014 Security 50 37 8 2 2 1 0 88 4 246
2014 Science and technology 44 33 10 9 4 1 0 77 13 249
2014 Library services 53 33 10 4 0 0 0 86 4 30
2014 Legal services 45 42 7 2 3 0 0 87 6 125
2014 Administration and operations 47 36 10 5 3 0 0 83 7 3077
2014 Human resources 46 37 11 4 2 0 0 83 6 1093
2014 Financial management 42 42 10 5 1 0 0 84 6 815
2014 Procurement 42 40 10 6 3 0 0 82 8 73
2014 Real property 47 41 8 3 0 1 0 89 3 159
2014 Materiel management 49 36 9 4 3 0 0 85 7 164
2014 Information management 43 40 9 5 2 0 0 84 7 319
2014 Information technology 44 39 9 5 3 0 0 83 8 2848
2014 Internal audit 34 48 9 7 2 0 0 82 9 338
2014 Evaluation 37 41 12 7 2 1 0 79 8 180
2014 Other services to the public 44 38 10 5 3 0 0 82 8 2580
2014 None of the above 41 40 11 5 3 0 0 81 8 4816

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 30 8 3 2 1 0 87 5 4636
2020 Health care practitioners 45 41 8 3 3 0 0 86 6 37
2020 Federal regulators 55 26 11 4 3 1 0 82 7 210
2020 Compliance, inspection and enforcement 46 35 12 4 3 0 0 81 7 9245
2020 Communications or public affairs 57 32 7 3 1 0 0 89 4 395
2020 Access to information and privacy 54 29 11 3 2 0 1 84 4 397
2020 Security 64 25 7 2 2 0 0 89 3 259
2020 Science and technology 42 38 10 4 5 1 0 80 9 197
2020 Library services 63 25 8 3 0 0 0 88 3 27
2020 Legal services 49 31 13 4 3 1 0 80 7 136
2020 Administration and operations 58 28 9 3 2 0 0 86 5 2381
2020 Human resources 61 28 7 3 1 0 0 89 4 1156
2020 Financial management 61 27 7 3 2 1 0 89 5 612
2020 Procurement 54 38 5 1 1 0 0 93 2 81
2020 Real property 58 30 7 2 2 0 1 89 4 154
2020 Materiel management 39 37 16 7 1 0 0 76 8 84
2020 Information management 53 28 11 4 2 1 0 82 7 284
2020 Information technology 59 28 8 2 2 0 0 88 4 2406
2020 Internal audit 54 34 9 2 1 1 0 88 3 341
2020 Evaluation 53 35 6 5 1 0 0 87 7 147
2020 Data sciences 59 29 5 6 0 0 0 88 6 199
2020 Policy 52 30 11 3 3 1 0 83 6 415
2020 Project management 58 29 7 5 1 0 0 87 6 692
2020 Other services to the public 56 29 9 4 2 0 0 86 5 2468
2020 None of the above 49 32 11 4 3 1 0 81 7 3139
2019 Client contact centre 44 32 13 6 4 0 0 77 10 3752
2019 Health care practitioners 47 37 6 6 3 0 0 85 9 32
2019 Federal regulators 45 31 14 7 2 1 0 77 9 224
2019 Compliance, inspection and enforcement 39 35 14 7 5 0 0 74 12 8723
2019 Communications or public affairs 47 32 11 8 2 0 0 79 9 367
2019 Access to information and privacy 55 28 11 4 2 1 0 83 6 369
2019 Security 58 30 6 3 2 1 0 89 5 225
2019 Science and technology 44 34 14 4 4 1 0 78 8 180
2019 Library services 55 30 9 3 3 0 0 85 6 32
2019 Legal services 41 35 13 2 8 0 0 76 11 138
2019 Administration and operations 50 30 12 5 3 0 0 80 8 2475
2019 Human resources 55 30 9 3 3 0 0 85 6 1029
2019 Financial management 50 32 9 7 2 0 0 82 8 687
2019 Procurement 60 28 8 3 0 0 0 89 3 66
2019 Real property 47 33 11 6 3 0 0 80 10 159
2019 Materiel management 47 37 9 3 4 1 0 84 7 131
2019 Information management 47 28 13 6 6 0 0 75 12 316
2019 Information technology 51 31 10 4 3 0 0 82 7 2420
2019 Internal audit 50 32 11 4 2 1 0 83 6 381
2019 Evaluation 47 33 13 5 3 0 0 80 8 189
2019 Data sciences 50 30 15 3 1 1 0 81 5 231
2019 Policy 44 31 14 7 3 1 0 75 10 376
2019 Project management 47 32 12 5 3 0 0 80 8 599
2019 Other services to the public 47 31 12 6 4 0 0 78 10 2143
2019 None of the above 44 30 14 7 4 0 0 75 11 3406
2018 Client contact centre 40 35 14 6 4 0 0 75 11 3407
2018 Health care practitioners 53 37 8 3 0 0 0 90 3 38
2018 Federal regulators 40 34 14 7 4 0 0 75 11 247
2018 Compliance, inspection and enforcement 35 34 16 8 6 0 0 69 14 8727
2018 Communications or public affairs 41 38 14 4 3 0 0 79 7 349
2018 Access to information and privacy 49 28 15 5 3 0 0 77 8 322
2018 Security 55 31 8 4 1 0 0 86 5 227
2018 Science and technology 38 35 13 9 4 1 0 74 13 170
2018 Library services 46 32 7 7 7 0 0 78 14 28
2018 Legal services 37 38 15 3 7 0 0 76 10 114
2018 Administration and operations 47 31 13 5 3 1 0 79 9 2390
2018 Human resources 48 35 10 4 3 1 0 83 6 1009
2018 Financial management 48 33 9 6 4 0 0 81 10 690
2018 Procurement 54 31 8 4 1 1 0 86 5 74
2018 Real property 44 33 10 5 7 0 0 78 12 143
2018 Materiel management 44 36 13 4 4 0 0 80 7 141
2018 Information management 47 29 12 9 4 0 0 76 13 303
2018 Information technology 44 35 13 5 3 0 0 79 8 2429
2018 Internal audit 44 33 16 4 3 0 0 77 7 384
2018 Evaluation 45 31 13 6 5 0 1 77 10 189
2018 Data sciences 42 35 13 5 3 1 0 78 9 166
2018 Policy 44 31 14 7 3 0 0 76 11 350
2018 Project management 48 32 12 6 3 0 0 80 9 538
2018 Other services to the public 44 31 14 7 4 0 0 75 11 1778
2018 None of the above 41 31 16 6 5 0 0 73 12 3098
2017 Client contact centre 37 36 15 7 4 1 0 74 11 3279
2017 Health care practitioners 44 41 4 11 0 0 0 85 11 27
2017 Federal regulators 33 36 15 7 7 1 0 70 15 233
2017 Compliance, inspection and enforcement 30 34 18 10 7 1 0 64 17 8853
2017 Communications or public affairs 42 31 15 9 2 1 0 73 11 328
2017 Access to information and privacy 48 31 12 4 3 1 0 80 7 271
2017 Security 49 36 9 3 2 0 0 85 5 246
2017 Science and technology 34 32 17 11 6 0 0 66 17 256
2017 Library services 34 38 14 7 7 0 0 72 14 29
2017 Legal services 35 33 15 10 7 0 0 68 17 111
2017 Administration and operations 43 34 13 6 4 0 0 77 10 2448
2017 Human resources 45 34 11 7 3 0 0 79 10 963
2017 Financial management 45 33 12 6 4 0 0 78 10 670
2017 Procurement 53 36 9 0 1 1 0 90 1 70
2017 Real property 40 33 13 10 4 0 0 73 14 120
2017 Materiel management 40 38 13 2 7 0 0 78 8 118
2017 Information management 43 34 16 4 3 0 0 77 8 265
2017 Information technology 44 34 13 5 3 1 0 79 8 2569
2017 Internal audit 33 41 15 6 4 0 0 74 10 278
2017 Evaluation 46 25 18 6 5 1 0 71 11 143
2017 Data sciences 42 37 14 4 2 0 0 80 7 180
2017 Policy 41 32 15 6 6 1 0 73 12 341
2017 Project management 48 32 11 5 4 0 0 80 9 514
2017 Other services to the public 40 34 13 8 5 1 0 74 13 1818
2017 None of the above 37 34 16 7 5 1 0 71 13 4586
2014 Client contact centre 36 40 13 7 4 1 0 76 10 3678
2014 Health care practitioners 50 39 3 3 5 0 0 89 8 38
2014 Federal regulators 35 37 13 9 5 1 0 72 15 278
2014 Compliance, inspection and enforcement 29 36 16 11 7 0 0 66 19 9900
2014 Communications or public affairs 42 35 14 5 4 1 0 78 9 337
2014 Access to information and privacy 43 38 13 4 2 0 0 81 7 246
2014 Security 45 37 10 5 2 1 0 83 7 246
2014 Science and technology 36 38 12 6 6 0 0 75 13 249
2014 Library services 50 20 13 14 0 4 0 72 14 30
2014 Legal services 42 33 10 10 4 0 0 75 15 125
2014 Administration and operations 41 36 11 7 4 0 0 78 11 3080
2014 Human resources 40 35 15 6 4 0 0 75 10 1094
2014 Financial management 39 37 13 7 4 0 0 77 10 815
2014 Procurement 48 30 8 8 4 0 1 79 13 73
2014 Real property 38 38 14 6 4 0 0 76 10 160
2014 Materiel management 37 37 14 8 4 0 0 74 12 164
2014 Information management 40 34 13 9 3 1 0 75 13 322
2014 Information technology 40 35 13 7 4 1 0 76 12 2847
2014 Internal audit 30 36 18 8 5 1 0 68 14 339
2014 Evaluation 33 36 13 12 4 1 0 70 17 180
2014 Other services to the public 35 36 14 8 6 1 0 71 14 2583
2014 None of the above 32 36 16 9 6 1 0 69 15 4823

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 33 9 4 2 1 0 86 6 4615
2020 Health care practitioners 42 41 11 3 3 0 0 83 6 37
2020 Federal regulators 54 30 7 5 3 0 0 84 9 209
2020 Compliance, inspection and enforcement 42 37 11 6 3 0 0 80 9 9204
2020 Communications or public affairs 54 34 7 4 1 0 0 88 5 391
2020 Access to information and privacy 52 33 10 3 1 0 1 85 5 395
2020 Security 63 26 8 2 2 0 0 88 4 259
2020 Science and technology 41 40 9 5 4 0 0 81 10 195
2020 Library services 60 32 0 8 0 0 0 92 8 27
2020 Legal services 47 34 10 6 2 0 0 81 9 134
2020 Administration and operations 55 31 8 4 2 0 0 86 5 2384
2020 Human resources 59 29 7 3 2 0 0 88 5 1157
2020 Financial management 60 29 6 4 1 0 0 89 6 603
2020 Procurement 54 37 7 1 0 0 0 91 1 80
2020 Real property 55 35 6 3 1 0 1 90 4 153
2020 Materiel management 36 40 14 7 2 1 0 76 9 85
2020 Information management 51 31 11 4 2 1 0 82 7 281
2020 Information technology 56 30 9 3 2 0 0 86 5 2391
2020 Internal audit 51 38 7 2 1 1 0 90 4 339
2020 Evaluation 52 35 6 4 3 0 0 87 7 147
2020 Data sciences 55 32 6 2 2 1 0 89 5 197
2020 Policy 50 33 11 3 3 0 0 83 6 415
2020 Project management 56 30 9 4 1 0 0 86 5 689
2020 Other services to the public 52 32 9 4 2 0 0 85 6 2454
2020 None of the above 47 34 11 5 3 1 0 81 8 3123
2019 Client contact centre 40 35 14 7 4 0 0 75 11 3740
2019 Health care practitioners 38 56 0 3 3 0 0 94 6 32
2019 Federal regulators 42 32 13 9 4 1 0 74 13 223
2019 Compliance, inspection and enforcement 36 37 14 8 5 0 0 73 13 8672
2019 Communications or public affairs 48 31 12 7 2 0 0 79 9 364
2019 Access to information and privacy 52 32 10 4 2 1 0 84 6 364
2019 Security 57 29 8 4 2 0 0 86 6 225
2019 Science and technology 40 37 13 4 5 1 0 78 9 180
2019 Library services 46 34 17 0 3 0 0 79 3 33
2019 Legal services 41 36 11 6 6 0 0 77 12 137
2019 Administration and operations 47 32 12 6 3 0 0 80 9 2465
2019 Human resources 53 31 9 4 3 0 0 84 7 1025
2019 Financial management 46 35 9 7 2 0 0 82 9 675
2019 Procurement 62 25 6 6 1 0 0 86 7 66
2019 Real property 41 38 12 6 1 1 0 80 8 161
2019 Materiel management 41 35 15 5 4 0 0 77 8 131
2019 Information management 45 30 14 7 4 0 0 75 11 314
2019 Information technology 48 33 10 5 3 0 0 82 8 2414
2019 Internal audit 45 34 11 7 2 1 0 80 9 379
2019 Evaluation 43 34 15 5 3 1 0 77 8 187
2019 Data sciences 46 35 11 5 2 1 0 82 7 231
2019 Policy 41 34 14 7 4 0 0 75 11 372
2019 Project management 45 35 12 5 3 0 0 79 8 598
2019 Other services to the public 43 34 12 7 4 0 0 77 11 2125
2019 None of the above 41 32 14 8 4 0 0 74 12 3393
2018 Client contact centre 37 37 14 8 4 0 0 74 12 3394
2018 Health care practitioners 50 43 5 3 0 0 0 92 3 39
2018 Federal regulators 36 37 19 4 4 0 0 73 8 247
2018 Compliance, inspection and enforcement 32 37 16 9 6 0 0 69 15 8685
2018 Communications or public affairs 39 38 13 6 4 0 0 77 10 349
2018 Access to information and privacy 47 31 13 7 3 0 0 78 10 319
2018 Security 53 31 8 6 0 0 0 85 7 227
2018 Science and technology 33 39 14 9 4 1 0 72 14 170
2018 Library services 50 25 7 11 7 0 0 75 18 28
2018 Legal services 30 46 10 8 6 0 0 76 14 113
2018 Administration and operations 45 34 12 6 3 0 0 79 9 2386
2018 Human resources 46 37 10 5 2 0 0 83 7 1004
2018 Financial management 45 36 9 7 4 0 0 80 10 682
2018 Procurement 54 33 8 5 0 0 0 86 5 74
2018 Real property 43 35 10 6 5 0 0 78 11 143
2018 Materiel management 42 37 14 5 2 0 0 79 7 141
2018 Information management 43 34 11 7 4 0 0 77 12 301
2018 Information technology 42 37 13 6 3 0 0 78 8 2425
2018 Internal audit 40 36 14 7 3 0 0 76 9 384
2018 Evaluation 40 34 16 6 4 0 0 74 10 188
2018 Data sciences 38 36 14 9 3 1 0 74 12 164
2018 Policy 40 36 14 7 3 0 0 76 10 349
2018 Project management 44 34 11 7 3 0 0 79 10 533
2018 Other services to the public 42 32 13 8 4 0 0 74 12 1766
2018 None of the above 38 35 15 7 4 0 0 73 11 3080
2017 Client contact centre 33 39 15 8 5 0 0 72 13 3281
2017 Health care practitioners 44 34 11 11 0 0 0 78 11 27
2017 Federal regulators 29 41 13 10 6 1 0 71 16 232
2017 Compliance, inspection and enforcement 28 37 16 12 7 0 0 65 19 8852
2017 Communications or public affairs 40 34 14 9 1 1 0 75 11 327
2017 Access to information and privacy 45 34 11 5 4 1 0 80 9 270
2017 Security 47 36 9 6 2 0 0 83 8 246
2017 Science and technology 30 37 16 12 5 0 0 68 16 257
2017 Library services 34 34 14 11 7 0 0 69 18 29
2017 Legal services 29 39 13 13 6 0 0 68 19 110
2017 Administration and operations 41 36 12 7 4 0 0 78 10 2454
2017 Human resources 45 35 10 6 3 0 0 81 10 965
2017 Financial management 42 37 12 6 3 0 0 79 9 668
2017 Procurement 47 44 6 1 1 0 0 91 3 70
2017 Real property 37 40 11 8 4 0 0 77 12 120
2017 Materiel management 40 39 10 6 5 0 0 79 11 117
2017 Information management 42 34 14 6 4 0 0 76 9 265
2017 Information technology 41 38 12 6 3 0 0 80 8 2572
2017 Internal audit 28 45 17 6 4 0 0 73 10 279
2017 Evaluation 46 26 17 6 5 0 0 72 10 143
2017 Data sciences 36 42 14 6 2 0 0 78 8 179
2017 Policy 42 32 12 9 4 1 0 75 13 342
2017 Project management 45 37 8 6 4 0 0 82 10 515
2017 Other services to the public 38 36 13 9 4 0 0 74 13 1814
2017 None of the above 34 37 14 9 5 1 0 72 14 4586
2014 Client contact centre 33 42 14 7 4 0 0 75 11 3677
2014 Health care practitioners 50 42 5 0 3 0 0 92 3 38
2014 Federal regulators 32 39 17 8 4 0 0 72 12 278
2014 Compliance, inspection and enforcement 28 38 15 12 7 0 0 66 19 9901
2014 Communications or public affairs 41 37 11 6 4 1 0 79 10 337
2014 Access to information and privacy 43 38 11 5 2 0 0 82 7 247
2014 Security 44 35 13 5 2 1 0 80 7 247
2014 Science and technology 35 38 13 7 6 1 0 74 13 249
2014 Library services 57 20 20 4 0 0 0 76 4 30
2014 Legal services 40 35 11 9 5 0 0 75 14 125
2014 Administration and operations 40 37 11 7 4 0 0 78 11 3077
2014 Human resources 39 38 12 7 4 0 0 77 11 1093
2014 Financial management 39 39 12 6 3 0 0 78 10 816
2014 Procurement 50 30 6 10 3 0 1 82 13 73
2014 Real property 38 36 15 7 3 0 0 75 10 160
2014 Materiel management 34 38 14 10 4 0 0 72 13 164
2014 Information management 39 39 12 7 3 0 0 77 10 322
2014 Information technology 39 38 12 7 3 0 0 78 11 2848
2014 Internal audit 30 38 14 9 7 1 0 69 17 339
2014 Evaluation 34 37 14 13 3 0 0 71 15 180
2014 Other services to the public 34 38 13 9 5 0 0 72 14 2583
2014 None of the above 31 39 15 9 5 0 0 70 15 4816

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 25 18 9 5 5 1 66 15 4653
2020 Health care practitioners 56 22 11 6 6 0 0 78 11 37
2020 Federal regulators 44 26 14 7 6 3 0 73 13 212
2020 Compliance, inspection and enforcement 38 28 17 9 5 3 0 68 14 9259
2020 Communications or public affairs 45 25 14 8 4 4 0 73 12 396
2020 Access to information and privacy 41 25 20 4 4 4 2 70 9 398
2020 Security 55 23 14 3 1 3 0 81 5 262
2020 Science and technology 34 27 18 9 9 3 0 63 18 197
2020 Library services 57 22 14 0 0 7 0 85 0 27
2020 Legal services 38 29 16 11 4 1 0 68 16 136
2020 Administration and operations 48 23 15 7 4 3 0 73 11 2399
2020 Human resources 51 25 11 8 2 3 0 79 10 1159
2020 Financial management 50 28 14 4 3 2 0 79 7 611
2020 Procurement 44 35 11 4 0 6 0 84 4 80
2020 Real property 43 31 15 7 2 3 0 76 9 153
2020 Materiel management 39 20 23 9 6 2 1 61 15 85
2020 Information management 41 27 17 7 5 3 1 70 12 286
2020 Information technology 52 25 13 5 3 2 0 79 8 2416
2020 Internal audit 39 31 16 6 3 5 0 74 9 342
2020 Evaluation 41 22 18 9 4 5 0 67 15 148
2020 Data sciences 53 23 14 4 2 2 0 78 7 200
2020 Policy 46 24 13 10 4 3 0 72 15 418
2020 Project management 49 26 14 6 2 2 0 77 8 692
2020 Other services to the public 42 25 16 9 4 4 0 70 14 2479
2020 None of the above 41 25 17 8 5 4 0 69 14 3149
2019 Client contact centre 29 25 20 12 11 4 0 55 24 3768
2019 Health care practitioners 38 34 9 11 3 5 0 75 15 32
2019 Federal regulators 35 24 20 9 7 4 0 62 17 225
2019 Compliance, inspection and enforcement 33 26 19 11 7 3 0 62 19 8731
2019 Communications or public affairs 37 22 17 13 8 3 1 61 21 364
2019 Access to information and privacy 40 22 20 10 4 3 1 64 15 367
2019 Security 50 22 12 8 5 1 1 75 14 226
2019 Science and technology 32 31 16 12 4 4 1 65 17 180
2019 Library services 25 35 21 11 0 5 3 65 12 32
2019 Legal services 36 27 19 6 9 3 0 65 16 139
2019 Administration and operations 42 23 18 9 6 2 0 66 16 2479
2019 Human resources 45 24 15 8 5 3 0 71 14 1033
2019 Financial management 39 25 17 10 4 3 0 67 15 688
2019 Procurement 55 13 24 1 3 3 0 70 5 66
2019 Real property 32 26 25 9 6 3 0 60 15 161
2019 Materiel management 43 23 17 7 6 3 0 68 14 131
2019 Information management 38 22 19 10 7 4 0 63 17 320
2019 Information technology 44 27 15 7 4 3 0 73 12 2421
2019 Internal audit 37 28 20 8 4 3 0 67 13 383
2019 Evaluation 33 24 25 10 7 1 1 58 17 190
2019 Data sciences 36 28 18 9 4 5 0 67 14 234
2019 Policy 38 20 19 12 6 5 0 61 18 377
2019 Project management 37 24 20 9 6 3 0 63 16 599
2019 Other services to the public 34 25 19 11 7 3 1 62 18 2149
2019 None of the above 36 24 19 9 7 4 1 63 17 3414
2018 Client contact centre 28 26 20 12 10 4 0 57 23 3416
2018 Health care practitioners 47 33 13 2 3 3 0 82 5 39
2018 Federal regulators 34 29 19 10 5 3 0 65 16 248
2018 Compliance, inspection and enforcement 30 28 19 12 8 3 0 59 21 8741
2018 Communications or public affairs 30 27 20 11 7 5 0 60 19 350
2018 Access to information and privacy 39 21 19 12 5 3 1 63 18 324
2018 Security 48 26 15 6 3 1 1 76 9 226
2018 Science and technology 28 25 22 12 9 2 1 55 22 170
2018 Library services 32 36 19 3 6 3 0 71 10 28
2018 Legal services 33 22 23 11 9 1 1 56 20 115
2018 Administration and operations 39 26 17 9 6 2 0 67 15 2400
2018 Human resources 39 28 16 8 5 2 0 70 14 1013
2018 Financial management 41 23 17 7 7 3 1 67 15 694
2018 Procurement 55 25 11 7 0 3 0 82 7 73
2018 Real property 32 29 19 7 11 2 0 63 18 143
2018 Materiel management 41 27 19 9 4 0 0 68 13 141
2018 Information management 34 28 16 11 8 3 0 64 20 303
2018 Information technology 39 27 17 8 5 3 0 69 13 2437
2018 Internal audit 34 27 21 9 6 3 1 63 15 387
2018 Evaluation 37 22 22 9 5 6 0 62 15 190
2018 Data sciences 32 26 22 8 9 3 1 60 17 166
2018 Policy 36 26 17 12 7 2 0 63 19 351
2018 Project management 39 22 17 12 6 3 0 63 19 537
2018 Other services to the public 36 24 18 10 8 3 0 62 19 1779
2018 None of the above 33 26 20 10 7 4 0 62 17 3104
2017 Client contact centre 27 29 19 11 9 5 1 59 21 3283
2017 Health care practitioners 29 31 13 11 5 11 0 68 18 27
2017 Federal regulators 32 22 19 11 8 7 0 58 21 236
2017 Compliance, inspection and enforcement 27 27 19 13 9 5 0 57 23 8854
2017 Communications or public affairs 30 22 17 16 8 6 0 56 26 327
2017 Access to information and privacy 34 30 15 9 7 4 0 67 17 271
2017 Security 42 26 15 12 2 3 0 71 14 246
2017 Science and technology 24 28 19 16 8 6 0 55 26 257
2017 Library services 28 38 14 7 11 3 0 68 18 29
2017 Legal services 28 30 18 9 9 5 1 62 19 111
2017 Administration and operations 37 25 17 10 6 5 0 65 17 2452
2017 Human resources 39 27 17 7 6 4 0 69 14 964
2017 Financial management 39 26 19 8 6 2 0 66 15 669
2017 Procurement 47 27 14 7 1 4 0 77 9 70
2017 Real property 34 28 18 6 8 5 0 66 15 120
2017 Materiel management 37 26 23 8 5 2 0 64 13 117
2017 Information management 30 29 22 7 6 6 0 63 14 264
2017 Information technology 39 28 17 8 4 3 0 70 13 2571
2017 Internal audit 26 27 24 9 6 6 1 57 17 278
2017 Evaluation 37 22 21 7 9 4 0 61 17 143
2017 Data sciences 26 30 25 10 6 2 1 58 16 180
2017 Policy 35 22 20 11 7 6 0 60 19 341
2017 Project management 40 26 15 9 5 4 0 69 15 514
2017 Other services to the public 33 27 17 11 7 5 0 63 19 1814
2017 None of the above 31 27 19 10 7 5 0 62 18 4582
2014 Client contact centre 27 30 19 11 9 4 0 59 21 3677
2014 Health care practitioners 50 26 16 2 3 3 0 79 5 38
2014 Federal regulators 33 29 18 8 7 4 0 66 15 278
2014 Compliance, inspection and enforcement 28 27 19 12 8 4 0 59 21 9897
2014 Communications or public affairs 32 26 19 10 7 5 0 61 18 337
2014 Access to information and privacy 34 30 20 9 3 4 0 66 13 247
2014 Security 42 24 19 8 4 2 0 68 12 247
2014 Science and technology 28 26 19 12 7 7 0 59 21 248
2014 Library services 37 30 13 10 0 10 0 74 12 30
2014 Legal services 42 28 11 10 7 2 1 71 17 125
2014 Administration and operations 38 26 17 9 6 4 0 67 16 3079
2014 Human resources 37 25 17 11 6 4 0 64 18 1095
2014 Financial management 37 29 14 10 5 4 0 69 16 816
2014 Procurement 42 19 16 15 3 3 1 64 19 73
2014 Real property 32 31 14 12 6 5 0 66 19 160
2014 Materiel management 32 30 15 15 6 1 1 63 22 164
2014 Information management 34 27 21 9 5 3 0 63 15 322
2014 Information technology 40 28 16 7 5 4 0 71 13 2846
2014 Internal audit 29 28 20 11 8 4 1 59 20 339
2014 Evaluation 26 28 19 14 7 4 1 57 22 180
2014 Other services to the public 32 26 17 11 8 5 0 62 20 2582
2014 None of the above 31 28 18 10 7 6 1 62 19 4821
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 21 17 4 2 4 13 73 7 4657
2020 Health care practitioners 40 8 35 3 6 3 6 53 9 37
2020 Federal regulators 51 25 9 4 2 3 5 83 7 213
2020 Compliance, inspection and enforcement 44 28 16 4 3 2 4 76 7 9259
2020 Communications or public affairs 60 24 8 2 1 1 4 88 3 396
2020 Access to information and privacy 39 24 22 3 1 3 8 71 5 397
2020 Security 63 25 9 2 0 0 1 89 2 260
2020 Science and technology 41 30 13 5 8 1 2 74 13 196
2020 Library services 53 27 10 3 3 0 3 82 7 27
2020 Legal services 44 29 14 4 4 1 4 78 8 135
2020 Administration and operations 56 23 11 3 2 1 4 83 5 2395
2020 Human resources 62 23 8 3 1 1 3 87 4 1162
2020 Financial management 51 26 12 3 2 2 3 82 5 613
2020 Procurement 57 23 15 0 0 1 4 84 0 80
2020 Real property 55 30 6 2 3 1 3 89 5 154
2020 Materiel management 47 19 19 6 2 0 8 71 8 86
2020 Information management 47 21 17 5 4 1 5 73 9 284
2020 Information technology 55 27 10 2 1 1 3 85 4 2421
2020 Internal audit 39 28 17 3 2 3 9 75 6 342
2020 Evaluation 37 32 11 5 3 5 8 78 9 149
2020 Data sciences 58 31 6 2 0 1 1 91 3 198
2020 Policy 51 24 14 3 3 0 3 78 7 417
2020 Project management 65 22 7 3 1 0 2 89 4 693
2020 Other services to the public 39 24 20 4 2 2 8 70 7 2476
2020 None of the above 39 24 20 4 4 2 7 70 8 3158
2019 Client contact centre 36 23 20 5 3 2 11 68 9 3766
2019 Health care practitioners 38 28 22 3 6 0 3 68 10 32
2019 Federal regulators 45 25 17 6 4 2 3 73 10 223
2019 Compliance, inspection and enforcement 40 28 18 6 3 1 4 71 10 8724
2019 Communications or public affairs 58 23 11 3 1 1 2 84 4 366
2019 Access to information and privacy 36 24 22 5 3 1 8 67 9 368
2019 Security 58 22 11 5 2 0 3 83 6 227
2019 Science and technology 50 22 14 4 5 1 4 75 10 179
2019 Library services 60 11 9 3 6 3 8 79 10 33
2019 Legal services 51 19 15 4 6 3 3 74 11 138
2019 Administration and operations 52 24 14 3 2 1 4 79 6 2481
2019 Human resources 58 26 9 4 1 1 2 86 5 1030
2019 Financial management 47 28 14 5 2 1 4 79 7 687
2019 Procurement 62 18 10 4 1 0 4 83 6 66
2019 Real property 49 29 15 2 2 1 2 81 4 161
2019 Materiel management 43 25 15 4 4 1 9 75 8 131
2019 Information management 44 25 17 4 4 2 4 73 8 317
2019 Information technology 52 26 12 3 2 1 3 82 5 2423
2019 Internal audit 31 28 23 7 3 1 8 64 11 381
2019 Evaluation 37 30 19 5 3 1 6 71 9 190
2019 Data sciences 59 23 9 4 2 1 2 84 6 232
2019 Policy 49 23 15 4 4 1 4 76 8 377
2019 Project management 65 23 6 4 1 0 2 89 5 600
2019 Other services to the public 38 25 21 4 3 2 8 69 8 2140
2019 None of the above 37 25 20 5 4 2 8 68 10 3410

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 26 7 3 2 1 2 88 5 4653
2020 Health care practitioners 59 16 14 8 3 0 0 75 11 37
2020 Federal regulators 58 28 8 2 1 0 1 88 4 212
2020 Compliance, inspection and enforcement 54 31 8 4 2 1 0 85 6 9249
2020 Communications or public affairs 60 24 8 6 1 1 0 85 7 394
2020 Access to information and privacy 57 27 8 4 1 0 2 86 6 400
2020 Security 58 32 4 5 0 0 0 90 5 262
2020 Science and technology 49 32 9 4 5 0 1 82 9 196
2020 Library services 64 22 0 7 3 0 3 89 11 27
2020 Legal services 50 32 15 1 3 0 0 82 3 134
2020 Administration and operations 57 28 8 4 3 0 0 86 7 2392
2020 Human resources 60 26 6 4 2 0 0 87 6 1164
2020 Financial management 54 32 8 4 3 1 0 86 6 613
2020 Procurement 56 30 10 3 0 0 1 87 3 80
2020 Real property 50 36 5 6 2 1 0 86 8 154
2020 Materiel management 50 27 14 8 1 0 0 77 9 84
2020 Information management 53 24 10 7 5 0 1 78 13 284
2020 Information technology 57 28 9 3 2 1 0 86 5 2415
2020 Internal audit 55 33 10 1 0 0 0 88 2 341
2020 Evaluation 62 22 12 3 1 0 0 84 4 149
2020 Data sciences 55 32 6 3 1 0 1 89 5 200
2020 Policy 55 28 7 5 3 0 1 85 8 417
2020 Project management 57 27 6 6 3 0 1 85 9 694
2020 Other services to the public 57 27 8 4 2 1 1 86 6 2478
2020 None of the above 52 30 10 4 3 1 1 83 7 3156
2019 Client contact centre 56 30 8 4 2 1 0 86 6 3746
2019 Health care practitioners 54 39 6 0 0 0 0 94 0 31
2019 Federal regulators 53 26 11 4 5 1 0 80 9 225
2019 Compliance, inspection and enforcement 49 32 9 5 3 1 0 82 9 8683
2019 Communications or public affairs 55 26 8 7 2 1 1 82 10 363
2019 Access to information and privacy 58 26 9 3 2 1 1 86 5 368
2019 Security 57 24 8 7 4 0 0 81 11 227
2019 Science and technology 53 31 8 3 3 1 1 85 6 179
2019 Library services 57 31 0 3 6 3 0 91 9 33
2019 Legal services 51 29 11 3 5 1 0 81 8 137
2019 Administration and operations 52 29 9 6 2 1 1 82 9 2473
2019 Human resources 56 29 7 5 2 1 1 86 7 1029
2019 Financial management 52 30 8 6 2 1 0 84 8 681
2019 Procurement 59 27 9 2 3 0 0 86 5 65
2019 Real property 54 25 13 4 2 1 0 80 6 161
2019 Materiel management 52 35 2 5 4 0 2 89 8 130
2019 Information management 48 30 10 6 5 0 0 79 11 314
2019 Information technology 54 29 9 5 2 0 0 84 7 2411
2019 Internal audit 48 32 11 6 1 1 1 81 7 383
2019 Evaluation 46 35 11 6 2 1 0 81 8 190
2019 Data sciences 59 29 6 3 3 0 0 89 5 232
2019 Policy 49 31 8 6 6 1 0 81 11 377
2019 Project management 54 24 10 8 3 0 0 79 12 596
2019 Other services to the public 55 28 9 5 2 1 0 83 7 2135
2019 None of the above 49 31 10 6 3 1 1 81 9 3398
2018 Client contact centre 50 32 10 4 3 1 0 83 7 3400
2018 Health care practitioners 42 38 13 5 3 0 0 80 8 39
2018 Federal regulators 54 27 12 5 3 0 0 81 7 243
2018 Compliance, inspection and enforcement 46 34 9 7 4 1 0 80 11 8686
2018 Communications or public affairs 52 27 10 8 3 1 0 80 10 350
2018 Access to information and privacy 49 31 11 4 5 0 0 80 9 322
2018 Security 52 31 7 8 2 0 0 83 10 223
2018 Science and technology 52 30 8 6 4 1 0 82 10 169
2018 Library services 65 21 4 0 7 0 3 88 8 28
2018 Legal services 54 20 10 10 6 1 0 74 16 113
2018 Administration and operations 48 32 9 7 4 1 0 81 11 2382
2018 Human resources 50 34 7 5 3 1 0 85 8 1007
2018 Financial management 50 30 8 6 4 0 0 81 10 681
2018 Procurement 58 32 4 5 0 0 1 91 5 75
2018 Real property 44 29 13 6 5 2 0 75 12 144
2018 Materiel management 55 30 5 5 4 1 0 85 10 138
2018 Information management 46 35 7 7 4 0 1 82 11 301
2018 Information technology 48 33 9 6 3 1 0 82 9 2425
2018 Internal audit 51 33 9 4 3 0 1 85 7 385
2018 Evaluation 50 33 9 5 3 1 1 83 7 190
2018 Data sciences 43 34 10 5 5 0 2 79 10 164
2018 Policy 50 29 10 4 5 1 1 81 9 345
2018 Project management 47 32 9 7 5 0 0 79 11 533
2018 Other services to the public 51 29 10 5 4 1 0 81 9 1770
2018 None of the above 45 32 11 7 4 1 0 78 11 3090
2017 Client contact centre 49 34 9 5 3 1 0 84 8 3292
2017 Health care practitioners 51 45 0 4 0 0 0 96 4 27
2017 Federal regulators 46 37 7 5 6 0 0 82 11 236
2017 Compliance, inspection and enforcement 45 34 9 7 4 1 0 80 11 8860
2017 Communications or public affairs 48 37 5 7 2 1 0 86 9 328
2017 Access to information and privacy 46 32 10 8 3 0 1 79 11 269
2017 Security 47 37 7 6 3 0 0 85 8 245
2017 Science and technology 46 34 9 8 2 1 0 81 10 255
2017 Library services 48 35 3 11 0 3 0 86 11 29
2017 Legal services 47 31 8 8 5 0 0 78 14 111
2017 Administration and operations 48 33 9 6 3 1 0 81 10 2454
2017 Human resources 51 34 6 6 3 0 0 85 9 966
2017 Financial management 50 32 9 6 3 1 0 82 9 669
2017 Procurement 60 30 6 3 1 0 0 90 4 70
2017 Real property 53 30 8 4 4 1 0 84 8 120
2017 Materiel management 52 29 10 4 5 0 0 81 10 115
2017 Information management 52 33 6 5 3 1 0 86 8 264
2017 Information technology 47 35 8 6 3 0 0 82 9 2576
2017 Internal audit 36 40 12 6 5 0 0 76 11 279
2017 Evaluation 50 30 9 7 4 1 0 80 11 143
2017 Data sciences 52 32 9 4 3 1 0 84 7 180
2017 Policy 52 30 6 6 5 1 0 83 11 341
2017 Project management 52 28 8 8 3 1 1 81 11 514
2017 Other services to the public 47 32 10 5 4 1 1 81 9 1817
2017 None of the above 45 34 10 7 4 1 0 79 11 4596
2014 Client contact centre 46 36 9 5 3 0 0 83 8 3680
2014 Health care practitioners 68 24 3 0 5 0 0 92 5 38
2014 Federal regulators 49 31 9 6 4 0 0 80 11 277
2014 Compliance, inspection and enforcement 45 36 8 6 4 1 0 82 10 9898
2014 Communications or public affairs 50 29 9 6 6 1 0 79 12 337
2014 Access to information and privacy 51 32 10 5 2 1 0 84 7 247
2014 Security 47 39 6 4 3 1 0 87 7 247
2014 Science and technology 48 31 10 7 4 0 0 79 11 249
2014 Library services 56 30 3 6 0 0 4 90 7 30
2014 Legal services 46 37 6 4 6 0 1 84 11 125
2014 Administration and operations 47 33 9 7 4 0 0 81 11 3078
2014 Human resources 49 33 7 7 4 0 0 82 10 1095
2014 Financial management 47 33 8 7 3 1 0 81 10 816
2014 Procurement 49 38 4 4 4 0 0 88 8 73
2014 Real property 48 33 11 4 4 0 0 81 8 160
2014 Materiel management 41 33 10 9 7 0 0 74 15 164
2014 Information management 44 34 12 6 3 1 1 79 9 321
2014 Information technology 48 32 8 7 4 0 0 80 11 2847
2014 Internal audit 41 40 8 7 3 1 0 81 11 338
2014 Evaluation 47 34 8 6 3 0 1 83 9 180
2014 Other services to the public 47 34 9 6 3 1 0 82 9 2583
2014 None of the above 43 35 10 7 4 1 0 79 11 4817

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 62 23 7 3 2 1 1 87 5 4656
2020 Health care practitioners 65 19 6 5 6 0 0 84 10 37
2020 Federal regulators 68 19 7 3 3 0 0 86 6 213
2020 Compliance, inspection and enforcement 60 26 7 4 3 0 0 86 7 9276
2020 Communications or public affairs 66 19 7 4 2 0 2 87 6 396
2020 Access to information and privacy 63 26 6 3 1 0 1 90 5 399
2020 Security 66 24 6 2 1 0 0 91 3 262
2020 Science and technology 55 27 9 6 3 0 0 82 9 197
2020 Library services 73 17 3 7 0 0 0 90 7 27
2020 Legal services 61 26 8 4 2 0 0 87 6 135
2020 Administration and operations 65 22 7 3 2 0 0 88 6 2405
2020 Human resources 66 21 5 3 2 1 0 89 6 1167
2020 Financial management 65 23 6 3 2 0 0 89 5 613
2020 Procurement 71 19 4 4 2 0 0 90 6 81
2020 Real property 59 28 6 5 2 0 0 87 7 154
2020 Materiel management 50 34 9 4 2 0 0 84 7 86
2020 Information management 64 19 7 3 6 0 1 84 9 285
2020 Information technology 64 24 7 3 2 0 0 88 5 2421
2020 Internal audit 62 28 7 3 1 0 0 90 4 340
2020 Evaluation 63 24 6 5 1 0 0 87 6 149
2020 Data sciences 62 28 5 3 1 0 0 90 4 199
2020 Policy 64 22 6 5 2 0 0 87 7 417
2020 Project management 67 20 7 4 2 0 0 87 6 697
2020 Other services to the public 62 25 7 3 2 0 1 88 5 2485
2020 None of the above 60 24 8 3 3 1 1 85 7 3160
2019 Client contact centre 58 28 8 4 2 0 0 86 6 3766
2019 Health care practitioners 64 30 6 0 0 0 0 94 0 32
2019 Federal regulators 55 27 9 4 4 0 0 83 8 225
2019 Compliance, inspection and enforcement 54 29 9 5 3 0 0 83 9 8741
2019 Communications or public affairs 59 27 6 5 2 0 1 87 7 367
2019 Access to information and privacy 64 25 4 4 2 0 1 90 6 368
2019 Security 62 22 6 6 3 0 0 84 10 225
2019 Science and technology 55 28 8 3 5 1 0 84 8 180
2019 Library services 65 22 3 0 9 0 0 88 9 33
2019 Legal services 54 25 5 11 4 1 0 79 15 139
2019 Administration and operations 61 24 7 4 3 0 0 86 7 2483
2019 Human resources 63 25 5 5 3 0 0 88 7 1033
2019 Financial management 58 27 9 4 1 0 0 86 5 688
2019 Procurement 68 17 12 3 0 0 0 85 3 66
2019 Real property 54 32 6 7 2 0 0 85 8 161
2019 Materiel management 58 32 4 3 2 1 1 91 5 131
2019 Information management 56 26 8 6 4 0 0 82 11 319
2019 Information technology 59 25 8 4 3 0 0 85 7 2427
2019 Internal audit 53 35 6 4 2 0 0 88 6 385
2019 Evaluation 55 31 7 5 2 1 0 86 7 190
2019 Data sciences 61 28 5 2 2 1 0 91 4 234
2019 Policy 54 24 10 6 6 1 0 78 12 374
2019 Project management 62 23 6 6 3 0 0 85 9 601
2019 Other services to the public 59 26 8 4 2 0 0 86 6 2142
2019 None of the above 56 27 9 4 3 0 0 84 7 3414
2018 Client contact centre 52 30 10 4 3 0 0 82 8 3410
2018 Health care practitioners 48 34 13 2 3 0 0 83 5 40
2018 Federal regulators 53 29 7 6 3 1 0 83 10 245
2018 Compliance, inspection and enforcement 48 30 10 6 5 0 0 79 11 8716
2018 Communications or public affairs 55 23 11 6 4 0 0 79 10 349
2018 Access to information and privacy 54 25 11 3 5 1 0 80 9 322
2018 Security 54 31 8 4 2 0 0 85 7 226
2018 Science and technology 55 25 6 4 9 1 0 81 13 170
2018 Library services 71 11 3 7 4 0 3 85 11 28
2018 Legal services 58 17 10 10 6 0 0 75 16 114
2018 Administration and operations 53 27 10 5 4 1 0 81 9 2388
2018 Human resources 54 29 9 5 3 0 0 84 7 1007
2018 Financial management 55 27 8 5 5 0 0 82 10 685
2018 Procurement 63 25 5 5 1 0 0 88 7 75
2018 Real property 52 24 10 8 5 1 0 77 13 145
2018 Materiel management 61 22 7 4 6 0 0 83 9 139
2018 Information management 51 29 9 7 3 0 0 81 10 300
2018 Information technology 50 30 10 5 4 0 0 81 10 2439
2018 Internal audit 52 29 12 3 4 0 0 81 7 385
2018 Evaluation 55 25 13 4 2 1 0 81 6 191
2018 Data sciences 49 30 8 7 5 0 1 80 12 166
2018 Policy 53 31 6 5 4 1 0 84 9 347
2018 Project management 52 26 10 5 6 0 0 79 11 533
2018 Other services to the public 55 26 10 5 4 0 0 81 9 1775
2018 None of the above 49 28 11 5 5 0 0 78 10 3100
2017 Client contact centre 56 28 9 4 3 0 0 84 7 3286
2017 Health care practitioners 71 25 4 0 0 0 0 96 0 27
2017 Federal regulators 56 27 5 6 6 0 0 83 12 236
2017 Compliance, inspection and enforcement 53 27 10 6 4 0 0 80 10 8854
2017 Communications or public affairs 60 24 6 6 4 1 1 84 10 327
2017 Access to information and privacy 56 27 8 4 3 1 0 84 7 271
2017 Security 55 27 9 6 2 0 0 82 9 246
2017 Science and technology 51 30 7 8 4 0 0 81 12 255
2017 Library services 55 21 18 0 7 0 0 75 7 29
2017 Legal services 51 26 7 10 5 0 0 77 16 110
2017 Administration and operations 58 25 8 5 4 0 0 83 9 2449
2017 Human resources 61 24 7 4 4 0 0 85 8 966
2017 Financial management 59 25 9 5 2 0 0 84 7 668
2017 Procurement 69 20 7 4 0 0 0 89 4 70
2017 Real property 61 24 7 5 3 0 0 86 7 119
2017 Materiel management 60 21 8 4 6 0 0 81 10 118
2017 Information management 58 25 8 5 4 0 0 83 8 265
2017 Information technology 56 28 9 4 3 0 0 84 8 2575
2017 Internal audit 45 35 9 6 5 0 0 81 10 279
2017 Evaluation 63 23 6 3 5 0 0 86 8 143
2017 Data sciences 60 22 9 4 4 0 0 83 9 179
2017 Policy 59 22 8 7 4 0 0 80 12 340
2017 Project management 56 27 8 6 3 0 1 83 9 514
2017 Other services to the public 56 26 9 5 4 0 0 83 9 1811
2017 None of the above 54 27 10 5 4 0 0 81 9 4578
2014 Client contact centre 52 32 8 5 3 0 0 84 8 3676
2014 Health care practitioners 63 31 0 3 3 0 0 95 5 38
2014 Federal regulators 51 30 12 4 3 0 0 80 7 278
2014 Compliance, inspection and enforcement 53 30 7 5 4 0 0 83 9 9899
2014 Communications or public affairs 56 26 10 2 6 0 0 82 8 337
2014 Access to information and privacy 58 31 4 5 2 0 0 89 7 247
2014 Security 57 29 6 4 4 1 0 86 7 247
2014 Science and technology 56 26 6 6 5 0 0 84 11 249
2014 Library services 63 30 3 3 0 0 0 94 3 30
2014 Legal services 49 35 5 6 6 0 0 84 11 125
2014 Administration and operations 57 27 7 6 3 0 0 83 9 3079
2014 Human resources 55 26 8 7 4 0 0 81 10 1095
2014 Financial management 57 27 9 4 2 0 0 84 7 816
2014 Procurement 66 19 6 7 1 0 1 86 8 73
2014 Real property 61 28 7 2 3 0 0 89 4 160
2014 Materiel management 46 32 9 7 5 1 0 78 12 164
2014 Information management 53 29 7 7 3 1 0 83 10 321
2014 Information technology 55 27 9 5 4 0 0 83 9 2847
2014 Internal audit 48 37 7 4 4 0 0 85 8 337
2014 Evaluation 58 27 6 6 3 0 1 85 9 180
2014 Other services to the public 55 29 8 5 3 0 0 84 8 2579
2014 None of the above 52 28 9 6 4 1 0 81 9 4814

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 25 12 3 2 12 2 81 5 4665
2020 Health care practitioners 37 21 17 6 6 14 0 68 13 37
2020 Federal regulators 48 23 12 4 5 8 0 77 10 213
2020 Compliance, inspection and enforcement 38 31 13 6 4 7 0 75 11 9274
2020 Communications or public affairs 48 27 10 4 2 8 0 81 7 394
2020 Access to information and privacy 46 24 15 4 2 8 2 78 6 399
2020 Security 48 29 11 4 1 7 0 82 6 262
2020 Science and technology 31 36 14 6 7 5 0 72 14 197
2020 Library services 58 15 17 0 0 10 0 81 0 27
2020 Legal services 48 29 8 7 2 6 0 82 10 136
2020 Administration and operations 49 27 10 5 2 6 0 81 8 2406
2020 Human resources 47 30 10 4 3 6 0 82 7 1164
2020 Financial management 49 28 10 3 3 6 0 82 7 611
2020 Procurement 43 33 15 2 0 6 0 81 3 81
2020 Real property 43 33 10 4 6 3 1 79 11 154
2020 Materiel management 31 38 12 8 6 3 2 73 14 86
2020 Information management 47 24 10 6 4 8 1 77 12 285
2020 Information technology 48 28 11 3 2 8 0 83 6 2416
2020 Internal audit 39 33 14 4 2 7 1 78 7 339
2020 Evaluation 43 27 14 5 2 8 0 77 8 150
2020 Data sciences 42 35 8 3 2 9 0 85 6 200
2020 Policy 45 27 12 4 4 7 0 78 9 419
2020 Project management 46 32 10 6 2 3 0 81 8 694
2020 Other services to the public 47 24 13 4 2 9 1 79 6 2479
2020 None of the above 41 28 14 5 4 8 1 76 10 3161
2019 Client contact centre 38 30 15 4 4 9 1 75 9 3773
2019 Health care practitioners 44 32 15 9 0 0 0 76 9 32
2019 Federal regulators 37 31 16 6 6 4 0 71 13 225
2019 Compliance, inspection and enforcement 33 30 16 8 6 6 0 68 15 8741
2019 Communications or public affairs 38 32 14 5 3 8 0 76 9 366
2019 Access to information and privacy 48 29 12 3 2 5 0 81 6 370
2019 Security 41 33 10 7 3 6 0 78 11 227
2019 Science and technology 37 25 16 5 11 5 1 66 18 179
2019 Library services 51 17 11 9 0 8 3 77 10 33
2019 Legal services 40 30 15 6 6 4 0 72 13 139
2019 Administration and operations 39 33 12 7 4 5 0 76 11 2481
2019 Human resources 38 36 10 8 3 4 0 78 11 1036
2019 Financial management 41 35 11 8 3 4 0 78 10 686
2019 Procurement 44 40 10 4 1 0 0 84 6 66
2019 Real property 29 32 19 12 4 3 1 64 16 161
2019 Materiel management 36 33 11 7 4 8 1 77 11 131
2019 Information management 34 28 16 8 6 7 1 67 15 319
2019 Information technology 41 32 13 5 3 7 0 78 8 2423
2019 Internal audit 36 36 15 6 2 5 0 76 8 385
2019 Evaluation 31 40 15 3 4 7 1 77 7 190
2019 Data sciences 45 26 13 3 2 9 1 79 6 234
2019 Policy 37 29 13 9 5 7 0 70 16 377
2019 Project management 36 33 16 8 4 3 0 71 12 599
2019 Other services to the public 42 28 14 6 4 7 1 75 10 2144
2019 None of the above 36 30 15 6 5 8 1 72 11 3419
2018 Client contact centre 33 31 17 7 4 7 0 69 12 3442
2018 Health care practitioners 36 31 8 13 3 7 3 74 17 40
2018 Federal regulators 30 31 19 9 7 4 0 64 17 247
2018 Compliance, inspection and enforcement 29 30 17 9 8 7 0 63 19 8776
2018 Communications or public affairs 28 36 14 11 3 7 0 69 16 350
2018 Access to information and privacy 34 33 17 6 5 5 0 71 11 325
2018 Security 46 32 11 7 1 3 0 81 8 225
2018 Science and technology 28 33 16 5 11 7 0 66 17 170
2018 Library services 39 29 18 0 14 0 0 68 14 28
2018 Legal services 38 25 15 10 5 7 0 67 17 114
2018 Administration and operations 35 33 15 7 5 5 0 72 13 2398
2018 Human resources 33 39 13 8 4 4 0 74 12 1007
2018 Financial management 37 33 12 7 5 5 0 74 13 693
2018 Procurement 32 40 15 7 3 4 0 74 10 73
2018 Real property 32 35 12 6 9 6 0 71 16 145
2018 Materiel management 39 37 12 7 4 0 1 76 11 139
2018 Information management 35 32 14 6 6 6 0 72 13 303
2018 Information technology 35 33 15 5 4 8 0 74 10 2437
2018 Internal audit 31 32 19 8 6 5 0 66 14 385
2018 Evaluation 34 27 19 6 6 7 1 67 13 190
2018 Data sciences 35 29 15 5 7 9 0 71 13 167
2018 Policy 34 31 16 7 5 6 1 70 13 351
2018 Project management 34 34 14 9 6 3 0 70 16 539
2018 Other services to the public 36 28 15 6 6 8 0 70 13 1783
2018 None of the above 33 30 17 6 6 8 0 68 13 3114
2017 Client contact centre 33 32 15 6 5 9 0 72 12 3290
2017 Health care practitioners 27 40 11 15 4 0 4 70 19 27
2017 Federal regulators 24 35 11 11 8 10 0 66 22 235
2017 Compliance, inspection and enforcement 27 30 16 10 9 8 0 62 21 8868
2017 Communications or public affairs 33 34 10 8 4 11 0 76 13 328
2017 Access to information and privacy 45 29 10 5 5 6 0 78 11 270
2017 Security 36 33 13 7 5 4 0 73 13 246
2017 Science and technology 29 28 17 9 10 7 0 61 21 257
2017 Library services 24 34 14 7 3 18 0 70 13 29
2017 Legal services 21 40 17 10 5 6 0 65 16 111
2017 Administration and operations 35 34 13 8 5 6 0 73 14 2453
2017 Human resources 29 36 14 9 7 5 0 69 16 967
2017 Financial management 33 36 16 6 5 4 0 72 12 669
2017 Procurement 42 32 14 6 1 4 0 78 7 70
2017 Real property 30 33 11 10 10 5 1 68 21 120
2017 Materiel management 37 33 14 5 4 5 2 75 10 118
2017 Information management 33 33 12 9 6 7 0 71 16 265
2017 Information technology 35 33 14 5 4 9 0 75 10 2575
2017 Internal audit 26 37 18 7 6 7 0 67 13 280
2017 Evaluation 33 26 15 9 6 11 0 66 16 143
2017 Data sciences 36 32 19 5 1 6 1 73 6 180
2017 Policy 37 30 14 8 4 7 0 72 13 342
2017 Project management 35 36 14 7 6 3 0 72 13 515
2017 Other services to the public 35 30 15 6 5 9 0 71 13 1819
2017 None of the above 30 31 16 7 6 9 1 68 15 4597
2014 Client contact centre 32 33 15 7 4 9 0 72 12 3674
2014 Health care practitioners 50 26 10 3 8 3 0 79 11 38
2014 Federal regulators 31 34 17 5 5 7 0 71 11 277
2014 Compliance, inspection and enforcement 28 32 16 9 7 8 0 65 18 9900
2014 Communications or public affairs 35 34 13 8 3 6 0 74 12 337
2014 Access to information and privacy 38 33 16 5 0 7 1 77 6 246
2014 Security 32 39 10 9 3 7 0 77 13 246
2014 Science and technology 27 31 16 7 7 11 0 66 16 249
2014 Library services 44 33 6 3 0 13 0 89 4 30
2014 Legal services 36 33 15 6 6 3 0 71 13 125
2014 Administration and operations 36 33 13 8 5 6 0 73 13 3075
2014 Human resources 29 36 13 12 5 4 0 69 18 1095
2014 Financial management 34 36 13 7 5 5 0 74 12 816
2014 Procurement 42 29 14 8 1 5 0 75 10 73
2014 Real property 34 34 15 6 6 6 0 71 13 160
2014 Materiel management 35 39 9 11 3 2 1 76 14 164
2014 Information management 31 35 15 6 4 8 0 72 11 322
2014 Information technology 32 33 15 7 4 8 0 71 12 2846
2014 Internal audit 24 37 13 10 9 7 0 66 20 339
2014 Evaluation 28 36 12 11 5 8 0 70 17 180
2014 Other services to the public 33 31 14 7 5 9 0 70 14 2583
2014 None of the above 29 32 17 8 6 8 0 66 15 4816

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 31 13 4 3 5 1 79 7 4641
2020 Health care practitioners 43 24 3 8 11 11 0 75 22 37
2020 Federal regulators 44 26 12 6 6 6 0 75 12 212
2020 Compliance, inspection and enforcement 35 34 15 9 5 2 0 70 14 9259
2020 Communications or public affairs 45 33 10 6 3 3 0 80 9 396
2020 Access to information and privacy 41 29 15 6 3 3 2 75 10 400
2020 Security 43 38 10 5 2 2 0 82 7 261
2020 Science and technology 27 34 19 9 10 1 0 62 19 195
2020 Library services 53 27 14 0 0 7 0 85 0 27
2020 Legal services 41 34 9 8 3 4 0 79 12 136
2020 Administration and operations 46 32 11 6 3 2 0 80 9 2395
2020 Human resources 45 32 11 6 3 2 0 80 9 1160
2020 Financial management 46 32 11 4 5 2 0 80 9 613
2020 Procurement 43 39 11 5 0 1 0 84 5 81
2020 Real property 43 32 12 7 4 1 0 76 11 154
2020 Materiel management 24 34 22 9 8 1 2 60 17 86
2020 Information management 43 30 12 7 5 2 0 75 12 284
2020 Information technology 44 32 13 6 3 3 0 78 9 2410
2020 Internal audit 41 36 14 5 3 1 0 78 8 339
2020 Evaluation 44 28 17 5 3 3 0 74 8 149
2020 Data sciences 40 37 12 4 4 4 0 80 8 200
2020 Policy 42 30 13 8 5 2 0 74 13 416
2020 Project management 43 33 11 9 3 2 0 78 11 695
2020 Other services to the public 46 29 13 6 3 4 1 78 9 2479
2020 None of the above 39 31 14 7 5 3 0 72 13 3155
2019 Client contact centre 34 32 17 8 5 4 0 69 13 3764
2019 Health care practitioners 40 44 6 6 3 0 0 84 10 31
2019 Federal regulators 35 31 19 7 7 1 0 67 14 223
2019 Compliance, inspection and enforcement 29 32 18 11 8 3 0 62 19 8714
2019 Communications or public affairs 35 35 13 11 4 2 0 71 15 361
2019 Access to information and privacy 45 31 11 7 3 3 0 79 10 369
2019 Security 38 37 11 6 5 3 0 77 12 228
2019 Science and technology 32 30 16 10 10 2 0 63 21 180
2019 Library services 35 24 24 15 3 0 0 58 18 32
2019 Legal services 35 33 13 8 8 3 0 70 16 138
2019 Administration and operations 37 32 15 9 5 2 0 71 14 2471
2019 Human resources 37 37 13 8 5 1 0 74 12 1032
2019 Financial management 37 34 14 8 4 2 0 72 13 684
2019 Procurement 36 38 20 4 1 0 0 75 6 66
2019 Real property 23 39 21 12 4 1 0 63 17 158
2019 Materiel management 36 31 13 5 6 8 1 74 12 131
2019 Information management 31 31 13 15 6 3 1 64 22 320
2019 Information technology 35 33 16 8 4 3 0 71 13 2418
2019 Internal audit 36 34 16 8 3 2 0 72 12 383
2019 Evaluation 32 38 15 8 4 3 1 72 12 189
2019 Data sciences 37 30 12 10 2 7 1 73 13 234
2019 Policy 31 37 12 12 6 1 0 69 19 376
2019 Project management 32 35 16 9 5 1 0 69 15 597
2019 Other services to the public 38 29 16 8 5 3 0 69 14 2144
2019 None of the above 34 29 17 9 6 4 0 66 16 3412
2018 Client contact centre 30 31 19 11 6 3 0 63 17 3421
2018 Health care practitioners 33 38 10 10 8 0 0 72 18 40
2018 Federal regulators 26 30 19 16 9 0 0 56 25 247
2018 Compliance, inspection and enforcement 24 31 18 13 11 2 0 57 25 8746
2018 Communications or public affairs 28 38 13 15 5 1 0 67 20 351
2018 Access to information and privacy 33 32 18 9 7 2 0 66 16 325
2018 Security 40 33 15 8 3 1 0 74 11 226
2018 Science and technology 22 34 17 11 13 3 0 58 25 170
2018 Library services 40 25 14 11 10 0 0 65 21 28
2018 Legal services 28 32 15 13 8 4 0 63 22 114
2018 Administration and operations 34 33 16 9 6 2 0 69 15 2398
2018 Human resources 29 40 15 9 5 2 0 70 14 1005
2018 Financial management 34 34 15 8 7 2 0 70 15 692
2018 Procurement 30 39 16 9 4 1 0 70 14 74
2018 Real property 32 35 13 10 9 2 0 68 19 144
2018 Materiel management 34 42 12 7 5 0 0 76 12 139
2018 Information management 32 32 15 11 7 2 0 66 19 301
2018 Information technology 29 35 17 10 6 3 0 66 17 2428
2018 Internal audit 27 33 20 10 8 2 0 62 18 384
2018 Evaluation 34 25 21 11 6 3 1 61 18 191
2018 Data sciences 30 33 15 13 6 3 0 65 20 167
2018 Policy 29 38 15 10 7 1 0 68 17 351
2018 Project management 31 38 13 12 6 1 0 69 18 536
2018 Other services to the public 33 30 17 8 9 3 0 65 17 1777
2018 None of the above 30 30 19 10 7 4 0 63 18 3100
2017 Client contact centre 29 32 19 10 7 4 0 63 17 3292
2017 Health care practitioners 30 40 4 22 4 0 0 71 26 26
2017 Federal regulators 24 32 15 14 11 4 0 58 26 235
2017 Compliance, inspection and enforcement 22 30 18 15 12 3 0 54 28 8869
2017 Communications or public affairs 30 34 18 11 5 2 0 65 16 328
2017 Access to information and privacy 42 24 16 8 7 3 1 68 16 270
2017 Security 31 37 17 9 5 2 0 69 14 246
2017 Science and technology 25 29 18 13 13 3 0 55 26 255
2017 Library services 31 28 10 18 7 7 0 63 26 29
2017 Legal services 21 41 14 14 8 4 0 63 22 111
2017 Administration and operations 32 35 16 10 6 2 0 68 16 2454
2017 Human resources 26 39 14 11 8 1 0 67 19 965
2017 Financial management 33 35 15 8 6 2 0 70 14 670
2017 Procurement 39 35 14 10 1 0 0 74 11 70
2017 Real property 28 32 18 7 13 3 0 61 20 120
2017 Materiel management 37 31 14 8 5 4 1 72 14 118
2017 Information management 33 29 15 12 8 3 0 64 21 265
2017 Information technology 29 34 17 11 5 4 0 65 17 2575
2017 Internal audit 22 37 18 14 7 2 0 60 22 280
2017 Evaluation 31 32 15 12 6 4 0 65 19 143
2017 Data sciences 28 43 17 6 3 2 1 73 10 180
2017 Policy 34 33 12 12 6 4 0 69 19 342
2017 Project management 31 36 15 12 5 1 0 68 17 515
2017 Other services to the public 31 30 16 11 7 4 0 64 19 1816
2017 None of the above 27 31 18 11 8 4 0 61 20 4597
2014 Client contact centre 28 34 19 9 6 3 0 64 16 3677
2014 Health care practitioners 53 16 10 2 16 3 0 71 19 38
2014 Federal regulators 28 34 16 14 6 3 0 63 20 277
2014 Compliance, inspection and enforcement 23 32 18 15 10 3 0 56 26 9897
2014 Communications or public affairs 30 39 14 9 5 2 0 71 15 337
2014 Access to information and privacy 35 34 15 11 2 3 0 71 13 246
2014 Security 28 42 15 8 5 3 0 72 13 246
2014 Science and technology 23 26 22 14 9 5 0 52 25 249
2014 Library services 31 34 22 6 3 4 0 67 10 30
2014 Legal services 35 30 11 13 8 3 0 67 22 125
2014 Administration and operations 32 34 14 11 6 2 0 68 17 3075
2014 Human resources 24 39 15 13 7 2 0 64 20 1094
2014 Financial management 29 37 16 10 6 2 0 68 16 816
2014 Procurement 38 30 11 15 3 3 0 70 18 73
2014 Real property 28 34 20 9 6 3 0 63 16 160
2014 Materiel management 26 40 19 9 5 1 0 67 14 164
2014 Information management 29 32 18 13 6 3 0 62 19 321
2014 Information technology 26 34 18 11 7 3 0 62 19 2847
2014 Internal audit 23 32 19 12 12 3 0 56 24 338
2014 Evaluation 26 29 18 17 6 4 0 58 24 180
2014 Other services to the public 29 32 17 11 8 4 0 63 19 2582
2014 None of the above 25 33 19 11 9 3 0 60 21 4819

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 32 15 6 3 8 1 73 10 4651
2020 Health care practitioners 29 30 14 8 11 8 0 65 20 37
2020 Federal regulators 35 30 14 7 7 7 0 70 15 213
2020 Compliance, inspection and enforcement 25 35 18 11 6 5 0 63 18 9246
2020 Communications or public affairs 30 39 13 11 3 5 0 72 15 394
2020 Access to information and privacy 33 32 18 8 3 5 2 70 11 399
2020 Security 36 36 16 5 3 4 0 75 8 261
2020 Science and technology 21 32 18 15 9 4 0 55 25 197
2020 Library services 36 46 12 3 0 3 0 84 4 27
2020 Legal services 33 35 9 13 2 7 0 73 17 135
2020 Administration and operations 35 36 14 8 3 4 0 74 12 2398
2020 Human resources 34 36 13 9 4 3 0 73 13 1164
2020 Financial management 35 35 13 7 4 6 0 75 12 607
2020 Procurement 35 36 16 9 0 5 0 74 9 81
2020 Real property 28 37 18 13 3 2 0 66 16 153
2020 Materiel management 21 31 24 13 8 1 1 54 22 85
2020 Information management 38 28 16 8 6 4 0 68 15 282
2020 Information technology 36 32 16 8 3 5 0 72 11 2413
2020 Internal audit 32 36 14 9 3 6 1 72 12 338
2020 Evaluation 31 32 19 8 3 7 0 68 12 150
2020 Data sciences 36 35 14 6 3 6 0 76 10 199
2020 Policy 31 33 15 10 6 5 0 68 16 418
2020 Project management 32 36 14 11 3 3 0 70 15 694
2020 Other services to the public 35 32 15 8 3 6 1 72 12 2482
2020 None of the above 31 32 17 9 5 6 1 67 15 3150
2019 Client contact centre 25 28 22 10 6 8 0 59 18 3750
2019 Health care practitioners 30 32 21 6 3 8 0 67 10 32
2019 Federal regulators 27 29 19 13 8 3 0 58 22 222
2019 Compliance, inspection and enforcement 20 30 21 14 9 6 0 54 25 8708
2019 Communications or public affairs 26 36 15 13 5 5 0 65 19 365
2019 Access to information and privacy 34 30 17 8 4 7 0 69 13 369
2019 Security 29 37 15 7 6 5 0 70 14 227
2019 Science and technology 23 30 19 10 11 7 1 57 23 178
2019 Library services 21 39 26 11 3 0 0 60 15 33
2019 Legal services 26 34 14 13 9 5 0 63 23 139
2019 Administration and operations 28 31 19 11 6 4 0 62 18 2472
2019 Human resources 27 38 17 11 5 3 0 67 16 1031
2019 Financial management 29 33 19 11 5 4 0 65 16 683
2019 Procurement 30 38 22 8 0 1 0 70 8 66
2019 Real property 17 32 27 15 6 4 1 51 21 160
2019 Materiel management 30 28 19 6 7 10 1 64 14 131
2019 Information management 22 33 18 15 7 5 0 58 23 319
2019 Information technology 28 32 19 10 5 6 0 64 16 2418
2019 Internal audit 28 30 19 11 5 7 0 63 17 383
2019 Evaluation 21 34 20 11 6 8 1 59 19 187
2019 Data sciences 30 32 14 8 4 11 1 71 13 232
2019 Policy 23 32 16 15 9 5 0 58 25 376
2019 Project management 23 33 20 13 6 5 0 59 20 596
2019 Other services to the public 29 29 19 11 6 6 0 61 18 2143
2019 None of the above 26 28 19 11 8 7 0 59 21 3409
2018 Client contact centre 21 30 21 14 7 6 0 55 23 3430
2018 Health care practitioners 24 36 17 10 11 3 0 62 21 39
2018 Federal regulators 20 28 23 16 10 2 0 49 27 247
2018 Compliance, inspection and enforcement 16 28 21 17 12 6 0 48 30 8750
2018 Communications or public affairs 17 32 15 20 10 6 0 53 31 350
2018 Access to information and privacy 27 26 19 13 10 5 1 56 24 324
2018 Security 29 36 19 11 3 3 0 66 15 226
2018 Science and technology 15 32 17 15 15 5 0 50 32 170
2018 Library services 40 10 22 11 10 7 0 54 23 28
2018 Legal services 19 32 19 14 10 7 0 54 25 114
2018 Administration and operations 24 33 20 12 7 4 0 60 20 2392
2018 Human resources 20 37 19 14 6 3 0 59 21 1004
2018 Financial management 25 34 18 11 7 5 0 62 20 689
2018 Procurement 20 33 24 11 7 4 0 56 18 74
2018 Real property 22 35 15 10 9 7 0 62 21 145
2018 Materiel management 25 37 23 10 4 0 0 62 15 138
2018 Information management 20 36 19 13 8 5 0 59 22 302
2018 Information technology 22 33 21 12 7 5 0 58 20 2433
2018 Internal audit 20 29 24 13 9 5 1 52 23 386
2018 Evaluation 24 26 18 17 8 7 1 54 26 190
2018 Data sciences 23 33 19 13 6 6 0 59 21 167
2018 Policy 19 34 18 14 8 6 0 57 24 348
2018 Project management 20 39 17 13 8 3 0 61 22 535
2018 Other services to the public 24 30 19 12 9 6 0 58 23 1775
2018 None of the above 22 28 21 13 9 7 0 54 23 3096
2017 Client contact centre 20 29 20 14 9 7 0 53 25 3283
2017 Health care practitioners 15 38 18 14 4 8 4 60 20 27
2017 Federal regulators 15 29 21 14 15 5 0 47 31 235
2017 Compliance, inspection and enforcement 15 27 19 19 14 6 0 45 35 8865
2017 Communications or public affairs 18 33 17 15 7 9 0 57 24 327
2017 Access to information and privacy 31 24 17 11 10 7 1 59 22 271
2017 Security 21 36 19 14 5 4 0 60 19 244
2017 Science and technology 18 25 22 15 13 6 0 46 30 256
2017 Library services 14 41 10 7 14 14 0 64 25 29
2017 Legal services 15 37 24 10 11 4 0 54 21 111
2017 Administration and operations 23 34 18 13 7 5 0 60 21 2455
2017 Human resources 17 37 18 17 9 2 0 56 26 965
2017 Financial management 24 34 19 12 6 5 0 61 19 668
2017 Procurement 24 44 19 10 1 1 0 69 12 70
2017 Real property 16 41 18 9 12 3 0 59 22 120
2017 Materiel management 30 32 16 9 6 6 1 66 16 118
2017 Information management 23 29 16 17 8 6 0 56 27 264
2017 Information technology 21 32 21 12 6 8 0 58 20 2573
2017 Internal audit 16 35 21 17 8 4 0 53 25 280
2017 Evaluation 23 26 17 15 8 10 0 54 26 143
2017 Data sciences 22 37 20 8 3 8 2 66 12 180
2017 Policy 23 34 15 14 7 6 0 61 22 341
2017 Project management 22 37 16 15 7 4 0 61 22 515
2017 Other services to the public 22 28 18 15 8 7 0 55 25 1817
2017 None of the above 20 29 20 13 9 8 0 54 25 4591
2014 Client contact centre 19 32 22 13 8 6 0 55 22 3677
2014 Health care practitioners 43 13 16 15 8 5 0 59 25 38
2014 Federal regulators 19 28 20 18 9 5 0 50 29 276
2014 Compliance, inspection and enforcement 15 28 20 18 12 6 0 46 32 9893
2014 Communications or public affairs 22 36 17 12 8 5 0 61 22 337
2014 Access to information and privacy 25 30 23 12 4 5 0 58 18 247
2014 Security 19 40 18 13 5 5 0 62 19 246
2014 Science and technology 15 26 23 16 11 9 0 45 30 249
2014 Library services 20 34 27 16 0 3 0 56 17 30
2014 Legal services 23 34 15 11 10 7 0 61 23 125
2014 Administration and operations 23 33 18 14 8 4 0 58 23 3076
2014 Human resources 16 36 19 19 7 3 0 54 27 1094
2014 Financial management 20 37 19 12 7 5 0 60 20 816
2014 Procurement 23 33 18 15 7 4 0 58 23 73
2014 Real property 18 39 18 15 5 4 0 60 21 159
2014 Materiel management 24 35 26 9 6 1 0 59 15 164
2014 Information management 20 30 22 13 7 8 0 55 21 322
2014 Information technology 20 30 21 13 8 7 0 54 23 2847
2014 Internal audit 15 29 24 17 9 6 0 47 28 338
2014 Evaluation 12 32 26 15 8 8 0 48 25 179
2014 Other services to the public 20 30 18 14 9 7 0 54 26 2581
2014 None of the above 17 31 20 15 10 7 0 52 26 4811

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 36 13 8 3 4 1 74 13 4651
2020 Health care practitioners 26 33 8 19 6 8 0 65 26 37
2020 Federal regulators 36 32 13 6 8 5 0 72 14 213
2020 Compliance, inspection and enforcement 26 38 16 12 6 3 0 66 18 9271
2020 Communications or public affairs 27 47 9 9 4 3 0 77 14 396
2020 Access to information and privacy 34 35 14 9 4 2 2 72 14 398
2020 Security 35 43 12 6 2 1 0 79 9 261
2020 Science and technology 24 34 17 12 12 2 0 59 24 197
2020 Library services 32 44 10 14 0 0 0 76 14 27
2020 Legal services 28 42 8 16 4 2 0 71 20 136
2020 Administration and operations 34 38 12 9 4 2 0 74 14 2402
2020 Human resources 32 40 11 11 4 2 0 74 15 1166
2020 Financial management 34 38 13 9 4 2 0 73 13 610
2020 Procurement 33 41 15 9 1 1 0 75 10 81
2020 Real property 30 38 15 12 4 1 0 68 16 151
2020 Materiel management 21 37 11 23 7 0 1 59 30 85
2020 Information management 36 29 14 12 7 3 0 66 19 283
2020 Information technology 35 35 14 9 3 3 0 73 13 2419
2020 Internal audit 35 36 17 7 3 1 1 72 11 337
2020 Evaluation 33 36 14 9 5 3 0 71 14 150
2020 Data sciences 33 38 16 6 4 2 0 73 11 200
2020 Policy 31 36 15 11 5 3 0 69 16 419
2020 Project management 30 38 13 14 4 1 0 69 18 696
2020 Other services to the public 35 35 12 10 4 3 0 72 15 2482
2020 None of the above 30 34 16 11 5 3 0 67 17 3159
2019 Client contact centre 26 34 19 10 6 4 0 63 17 3766
2019 Health care practitioners 23 39 26 6 3 3 0 64 10 32
2019 Federal regulators 26 35 17 12 8 2 0 62 21 222
2019 Compliance, inspection and enforcement 21 33 19 14 9 3 0 56 25 8714
2019 Communications or public affairs 22 36 15 15 7 4 0 61 23 367
2019 Access to information and privacy 37 31 16 9 4 3 0 70 13 368
2019 Security 30 39 13 9 7 3 0 70 16 227
2019 Science and technology 28 29 19 10 10 3 0 59 21 179
2019 Library services 27 31 26 5 7 5 0 60 13 33
2019 Legal services 25 32 19 12 10 1 1 58 22 138
2019 Administration and operations 27 35 16 13 6 3 0 64 20 2477
2019 Human resources 25 40 13 14 6 2 0 66 20 1034
2019 Financial management 25 38 16 12 6 3 0 65 18 683
2019 Procurement 21 56 7 11 3 1 0 79 14 66
2019 Real property 19 31 26 16 6 1 0 51 23 161
2019 Materiel management 31 28 18 9 6 8 1 64 16 131
2019 Information management 21 37 14 16 7 4 1 61 24 320
2019 Information technology 28 35 18 11 5 3 0 65 17 2424
2019 Internal audit 30 34 15 11 6 4 0 67 18 384
2019 Evaluation 17 38 23 13 5 4 1 57 19 189
2019 Data sciences 29 32 16 12 4 7 1 66 17 233
2019 Policy 22 34 16 18 8 3 0 58 26 374
2019 Project management 22 35 16 18 8 2 0 58 26 598
2019 Other services to the public 29 31 16 13 8 3 0 62 21 2143
2019 None of the above 26 31 17 13 8 4 0 60 22 3408
2018 Client contact centre 21 34 19 15 8 3 0 57 23 3433
2018 Health care practitioners 28 30 11 10 13 8 0 63 25 40
2018 Federal regulators 19 32 18 17 12 2 0 52 29 243
2018 Compliance, inspection and enforcement 17 31 19 17 12 3 0 50 30 8758
2018 Communications or public affairs 17 36 15 19 10 3 0 55 29 350
2018 Access to information and privacy 26 34 17 14 7 2 1 61 21 325
2018 Security 31 38 15 11 4 1 0 70 15 226
2018 Science and technology 18 31 21 12 15 3 0 51 27 170
2018 Library services 32 25 11 10 18 3 0 59 29 28
2018 Legal services 21 33 15 18 11 2 0 55 29 114
2018 Administration and operations 23 35 17 14 8 2 0 60 22 2393
2018 Human resources 21 38 17 16 6 1 0 60 23 1007
2018 Financial management 23 36 17 14 7 2 0 60 22 693
2018 Procurement 20 42 16 16 4 1 0 63 21 74
2018 Real property 20 36 15 13 14 1 0 57 27 145
2018 Materiel management 29 39 19 7 6 0 0 68 13 138
2018 Information management 20 36 18 15 9 3 0 58 24 301
2018 Information technology 22 36 18 13 7 3 0 61 20 2440
2018 Internal audit 21 32 21 15 9 3 0 54 24 383
2018 Evaluation 26 30 16 16 8 3 0 58 26 191
2018 Data sciences 19 33 17 19 9 3 0 54 28 167
2018 Policy 20 33 18 16 11 3 0 54 27 350
2018 Project management 19 38 16 16 9 1 0 58 25 539
2018 Other services to the public 24 32 17 14 9 3 0 58 24 1777
2018 None of the above 23 30 19 14 10 4 0 55 25 3110
2017 Client contact centre 22 34 17 13 9 4 0 59 23 3289
2017 Health care practitioners 19 35 21 18 0 3 4 58 19 27
2017 Federal regulators 16 37 17 15 11 4 0 55 27 234
2017 Compliance, inspection and enforcement 16 32 17 17 14 4 0 50 33 8855
2017 Communications or public affairs 23 34 16 15 9 4 0 59 25 327
2017 Access to information and privacy 33 28 15 12 8 4 1 63 22 270
2017 Security 24 43 13 14 4 2 0 68 18 246
2017 Science and technology 22 30 18 16 12 3 0 53 29 257
2017 Library services 21 45 17 3 14 0 0 65 18 29
2017 Legal services 18 41 10 19 9 3 0 61 29 111
2017 Administration and operations 24 36 16 14 8 3 0 62 22 2446
2017 Human resources 19 39 14 16 11 1 0 58 27 968
2017 Financial management 25 36 15 14 8 2 0 62 22 668
2017 Procurement 27 41 13 16 1 1 0 70 17 70
2017 Real property 18 36 18 13 12 4 0 56 26 120
2017 Materiel management 28 38 13 11 5 4 1 69 17 118
2017 Information management 20 42 14 11 11 2 0 63 22 264
2017 Information technology 22 38 17 12 6 4 0 63 19 2577
2017 Internal audit 16 42 18 14 7 3 0 60 22 279
2017 Evaluation 25 30 20 12 6 6 0 59 20 142
2017 Data sciences 26 38 18 11 4 3 1 65 16 180
2017 Policy 24 34 12 17 10 4 0 60 27 341
2017 Project management 23 35 17 15 8 1 0 59 24 514
2017 Other services to the public 24 34 14 14 9 5 0 60 24 1811
2017 None of the above 21 32 17 14 10 5 0 57 25 4587
2014 Client contact centre 21 37 19 13 7 4 0 60 21 3675
2014 Health care practitioners 45 24 13 8 5 5 0 73 13 38
2014 Federal regulators 21 33 17 16 10 3 0 56 26 276
2014 Compliance, inspection and enforcement 17 34 17 17 12 3 0 52 30 9893
2014 Communications or public affairs 20 40 17 13 9 0 0 61 22 337
2014 Access to information and privacy 29 37 14 13 4 2 1 68 17 246
2014 Security 19 42 15 14 5 4 0 64 20 246
2014 Science and technology 22 32 16 14 11 4 0 56 27 249
2014 Library services 27 34 19 10 10 0 0 61 19 30
2014 Legal services 27 35 18 11 7 2 0 63 19 125
2014 Administration and operations 24 37 15 14 8 2 0 62 23 3073
2014 Human resources 17 34 18 18 11 2 0 53 29 1094
2014 Financial management 20 38 16 14 10 2 0 59 24 816
2014 Procurement 22 35 18 15 8 1 0 58 24 72
2014 Real property 21 33 17 20 7 2 0 55 28 158
2014 Materiel management 25 34 18 15 7 2 0 60 22 164
2014 Information management 21 35 16 15 8 4 1 59 24 322
2014 Information technology 21 35 17 14 9 4 0 59 24 2845
2014 Internal audit 15 37 18 17 11 3 0 53 28 339
2014 Evaluation 13 39 17 18 7 6 0 55 27 180
2014 Other services to the public 21 35 15 15 9 4 0 59 26 2582
2014 None of the above 19 33 18 15 11 4 0 55 26 4812
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 36 17 8 4 1 1 70 13 4656
2020 Health care practitioners 40 22 17 13 8 0 0 62 21 37
2020 Federal regulators 43 29 13 9 6 1 0 72 14 212
2020 Compliance, inspection and enforcement 29 39 16 11 5 0 0 68 16 9259
2020 Communications or public affairs 51 30 9 7 3 0 0 81 10 396
2020 Access to information and privacy 35 35 17 8 2 0 2 72 11 400
2020 Security 46 36 10 5 2 0 0 82 8 261
2020 Science and technology 32 38 7 14 9 0 0 70 23 196
2020 Library services 38 49 7 3 3 0 0 86 7 27
2020 Legal services 35 35 16 9 5 0 0 70 14 135
2020 Administration and operations 43 35 11 7 4 0 0 79 11 2399
2020 Human resources 45 34 9 8 3 1 0 80 12 1164
2020 Financial management 42 37 12 6 3 1 0 79 9 611
2020 Procurement 39 37 12 4 6 0 2 78 10 81
2020 Real property 45 31 11 8 3 0 1 77 11 154
2020 Materiel management 31 43 13 12 1 0 0 73 13 86
2020 Information management 39 36 12 6 6 0 0 75 13 285
2020 Information technology 41 38 11 7 3 0 0 80 9 2419
2020 Internal audit 34 43 12 9 2 0 0 77 11 341
2020 Evaluation 38 38 15 4 5 0 0 76 9 149
2020 Data sciences 39 42 12 4 1 1 1 83 5 199
2020 Policy 42 35 11 8 5 0 0 77 12 418
2020 Project management 45 36 9 6 4 0 0 81 10 695
2020 Other services to the public 35 36 15 8 4 0 1 72 13 2482
2020 None of the above 33 36 15 9 6 1 0 70 15 3162
2019 Client contact centre 24 38 19 12 6 0 0 62 18 3768
2019 Health care practitioners 21 59 14 0 6 0 0 80 6 32
2019 Federal regulators 31 32 18 10 8 2 0 64 18 225
2019 Compliance, inspection and enforcement 22 39 17 14 8 0 0 61 22 8732
2019 Communications or public affairs 38 39 9 10 3 0 0 78 13 365
2019 Access to information and privacy 34 37 14 10 4 0 1 71 15 366
2019 Security 41 36 11 7 6 0 0 77 12 227
2019 Science and technology 26 42 16 9 6 0 0 68 15 180
2019 Library services 38 24 15 11 12 0 0 62 23 32
2019 Legal services 30 36 17 7 8 1 1 68 15 139
2019 Administration and operations 35 36 13 10 5 0 0 72 15 2477
2019 Human resources 39 37 10 9 5 0 0 76 13 1035
2019 Financial management 30 38 17 10 4 0 0 69 14 689
2019 Procurement 29 49 15 6 1 0 0 78 7 66
2019 Real property 34 38 11 12 5 0 0 72 17 160
2019 Materiel management 28 45 17 7 3 0 0 72 10 131
2019 Information management 29 38 16 9 7 0 0 68 16 318
2019 Information technology 31 39 15 9 5 0 0 71 14 2421
2019 Internal audit 26 41 21 7 4 0 0 68 11 384
2019 Evaluation 26 40 20 11 3 0 0 65 14 190
2019 Data sciences 37 45 7 6 3 0 0 83 10 232
2019 Policy 28 42 12 12 6 0 0 70 18 375
2019 Project management 40 32 14 9 4 0 0 73 13 600
2019 Other services to the public 29 36 17 11 7 0 0 65 18 2146
2019 None of the above 27 36 18 11 8 0 0 63 19 3414
2018 Client contact centre 22 35 21 13 9 0 0 57 22 3421
2018 Health care practitioners 32 34 12 17 5 0 0 66 22 41
2018 Federal regulators 18 39 21 14 7 0 0 58 21 247
2018 Compliance, inspection and enforcement 20 36 19 14 11 0 0 56 25 8734
2018 Communications or public affairs 31 38 12 13 5 1 0 70 18 351
2018 Access to information and privacy 28 34 18 10 10 0 0 62 20 322
2018 Security 34 42 15 7 3 0 0 76 9 224
2018 Science and technology 23 37 18 9 13 0 0 60 21 171
2018 Library services 46 18 8 11 17 0 0 64 28 28
2018 Legal services 26 30 20 13 9 2 0 58 22 115
2018 Administration and operations 33 35 15 9 7 0 0 68 16 2404
2018 Human resources 32 38 13 10 6 0 0 70 16 1007
2018 Financial management 30 35 16 11 8 0 0 66 19 693
2018 Procurement 40 34 15 7 4 0 0 75 11 75
2018 Real property 31 35 20 7 8 0 0 66 15 146
2018 Materiel management 33 39 14 9 5 0 0 72 14 141
2018 Information management 27 37 16 11 8 0 0 64 19 301
2018 Information technology 26 38 18 10 7 1 0 65 17 2436
2018 Internal audit 27 36 18 12 6 0 1 63 18 386
2018 Evaluation 26 40 19 10 5 1 0 66 15 194
2018 Data sciences 32 36 15 7 7 1 1 70 15 165
2018 Policy 28 40 15 11 6 0 0 68 17 347
2018 Project management 33 36 15 10 6 0 0 69 16 542
2018 Other services to the public 27 35 17 11 9 0 0 63 20 1781
2018 None of the above 24 34 19 12 9 0 0 59 22 3115
2017 Client contact centre 21 38 18 13 8 0 0 60 22 3284
2017 Health care practitioners 28 43 14 7 7 0 0 72 15 27
2017 Federal regulators 23 40 14 14 9 0 0 63 23 235
2017 Compliance, inspection and enforcement 18 35 19 16 11 0 0 54 27 8861
2017 Communications or public affairs 31 41 11 9 7 0 0 72 16 328
2017 Access to information and privacy 29 40 14 8 8 0 0 69 17 271
2017 Security 30 43 14 8 4 1 0 74 12 246
2017 Science and technology 16 40 15 18 11 0 0 57 29 256
2017 Library services 24 45 14 7 11 0 0 69 18 29
2017 Legal services 29 34 10 13 11 3 0 65 25 111
2017 Administration and operations 30 38 15 11 6 0 0 68 17 2454
2017 Human resources 34 38 13 9 6 0 0 72 15 967
2017 Financial management 27 39 17 10 7 0 0 66 17 668
2017 Procurement 37 37 13 10 3 0 0 74 13 70
2017 Real property 33 37 13 13 4 0 0 70 17 120
2017 Materiel management 35 33 19 10 3 0 0 68 13 117
2017 Information management 24 41 14 11 9 1 0 66 20 265
2017 Information technology 26 39 17 10 6 0 0 66 17 2573
2017 Internal audit 20 37 25 11 7 0 0 57 18 279
2017 Evaluation 26 34 23 9 8 0 0 59 17 143
2017 Data sciences 30 41 14 12 3 0 0 71 15 180
2017 Policy 33 37 11 14 5 0 0 70 19 342
2017 Project management 37 34 13 11 6 0 0 70 17 513
2017 Other services to the public 23 37 17 14 8 0 0 60 23 1816
2017 None of the above 23 37 19 13 8 0 0 60 21 4588
2014 Client contact centre 19 37 21 14 9 0 0 56 23 3676
2014 Health care practitioners 29 39 11 8 13 0 0 68 21 38
2014 Federal regulators 21 36 20 11 12 0 0 57 23 277
2014 Compliance, inspection and enforcement 18 35 19 17 12 0 0 52 29 9901
2014 Communications or public affairs 33 36 12 10 9 0 0 70 19 337
2014 Access to information and privacy 30 39 16 8 7 0 0 69 15 247
2014 Security 23 44 16 10 6 1 0 68 16 247
2014 Science and technology 24 31 16 14 13 1 0 55 28 248
2014 Library services 38 39 6 14 0 3 0 79 14 30
2014 Legal services 22 40 19 9 8 2 0 63 17 125
2014 Administration and operations 27 38 15 11 8 0 0 66 19 3078
2014 Human resources 28 38 14 14 6 0 0 66 20 1094
2014 Financial management 25 37 16 13 8 0 0 62 21 815
2014 Procurement 19 40 20 14 5 0 1 60 19 73
2014 Real property 28 38 16 13 5 0 0 66 18 160
2014 Materiel management 23 40 17 15 5 0 0 63 20 163
2014 Information management 24 38 18 14 7 0 0 62 21 321
2014 Information technology 25 38 17 12 8 0 0 64 20 2849
2014 Internal audit 15 38 22 15 9 0 0 53 24 338
2014 Evaluation 19 38 18 14 11 1 1 57 25 180
2014 Other services to the public 21 38 17 14 9 1 0 59 23 2580
2014 None of the above 20 37 18 14 11 1 0 57 25 4818

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 39 8 4 2 0 0 86 6 4642
2020 Health care practitioners 53 33 6 6 3 0 0 86 8 37
2020 Federal regulators 47 35 9 7 2 0 0 82 9 211
2020 Compliance, inspection and enforcement 37 43 9 8 2 0 0 81 10 9205
2020 Communications or public affairs 45 38 7 8 2 0 0 83 10 392
2020 Access to information and privacy 50 38 7 3 2 0 0 88 5 397
2020 Security 39 47 6 5 2 0 0 86 8 260
2020 Science and technology 35 34 17 11 4 0 0 69 15 196
2020 Library services 63 23 10 3 0 0 0 86 3 27
2020 Legal services 41 46 6 4 2 0 0 88 6 135
2020 Administration and operations 43 39 9 6 2 0 0 83 8 2380
2020 Human resources 43 39 8 7 2 1 0 83 9 1154
2020 Financial management 44 41 9 6 1 0 0 85 6 609
2020 Procurement 44 39 16 1 0 0 0 83 1 81
2020 Real property 43 39 8 7 3 0 0 82 10 154
2020 Materiel management 26 54 13 6 2 0 0 80 8 84
2020 Information management 40 41 10 5 3 0 0 82 8 284
2020 Information technology 41 41 10 6 2 0 0 83 8 2400
2020 Internal audit 39 43 8 8 2 0 0 82 9 338
2020 Evaluation 40 46 7 4 3 0 0 86 7 147
2020 Data sciences 32 49 11 5 3 0 0 82 8 196
2020 Policy 44 38 7 7 3 0 0 82 11 415
2020 Project management 36 43 9 9 3 0 0 78 12 689
2020 Other services to the public 48 38 7 5 1 0 0 87 6 2472
2020 None of the above 41 40 9 7 3 0 0 81 9 3148
2019 Client contact centre 41 41 10 5 2 0 0 83 7 3755
2019 Health care practitioners 23 52 19 0 6 0 0 75 6 32
2019 Federal regulators 40 38 10 10 2 0 0 78 12 225
2019 Compliance, inspection and enforcement 35 44 10 8 3 0 0 79 11 8679
2019 Communications or public affairs 36 42 8 10 4 0 0 78 14 363
2019 Access to information and privacy 49 36 9 3 3 0 0 85 6 366
2019 Security 40 45 7 6 2 0 0 86 8 226
2019 Science and technology 33 42 11 7 7 1 0 75 14 180
2019 Library services 47 26 14 3 9 0 0 74 12 32
2019 Legal services 44 35 14 4 3 1 0 79 6 138
2019 Administration and operations 37 43 10 7 2 0 0 81 10 2468
2019 Human resources 38 42 8 7 3 0 0 81 11 1024
2019 Financial management 41 41 11 6 1 0 0 82 7 683
2019 Procurement 47 39 10 1 3 0 0 86 4 66
2019 Real property 28 47 12 10 4 0 0 75 14 160
2019 Materiel management 42 37 11 5 4 0 0 80 9 131
2019 Information management 31 39 14 13 3 0 0 71 16 317
2019 Information technology 35 42 12 7 3 0 0 77 10 2412
2019 Internal audit 37 45 12 5 1 0 0 82 6 384
2019 Evaluation 39 40 14 7 1 0 0 78 8 188
2019 Data sciences 33 46 11 8 2 1 0 79 10 232
2019 Policy 32 47 8 10 3 0 0 79 13 372
2019 Project management 28 45 12 11 4 0 0 73 15 598
2019 Other services to the public 43 39 9 6 2 0 0 82 8 2135
2019 None of the above 35 43 11 8 3 0 0 78 11 3397
2018 Client contact centre 37 43 12 6 3 0 0 79 9 3435
2018 Health care practitioners 53 36 5 5 0 0 0 90 5 41
2018 Federal regulators 29 47 12 8 4 0 0 76 12 247
2018 Compliance, inspection and enforcement 31 45 11 9 4 0 0 76 13 8737
2018 Communications or public affairs 31 43 11 11 4 0 0 74 15 351
2018 Access to information and privacy 42 36 9 8 5 0 0 78 13 324
2018 Security 37 48 8 5 3 0 0 85 8 226
2018 Science and technology 38 38 11 9 3 0 0 76 13 171
2018 Library services 58 18 11 7 6 0 0 76 14 28
2018 Legal services 37 44 13 4 2 0 0 80 7 115
2018 Administration and operations 35 40 12 9 3 0 0 76 12 2406
2018 Human resources 32 44 10 10 3 0 0 77 13 1011
2018 Financial management 36 42 13 6 4 0 0 77 10 695
2018 Procurement 48 41 4 4 3 0 0 89 7 75
2018 Real property 33 34 15 10 8 1 0 68 17 146
2018 Materiel management 39 42 12 4 3 0 0 81 6 141
2018 Information management 29 42 13 12 4 0 0 71 16 302
2018 Information technology 29 45 14 8 4 0 0 75 12 2446
2018 Internal audit 34 45 12 7 2 0 1 79 8 387
2018 Evaluation 41 38 13 4 4 0 0 78 8 194
2018 Data sciences 28 39 16 9 7 0 1 68 16 165
2018 Policy 32 42 14 10 3 0 0 74 13 347
2018 Project management 26 42 15 13 4 0 0 69 17 542
2018 Other services to the public 40 40 12 6 2 0 0 80 8 1780
2018 None of the above 32 42 13 8 5 0 0 74 13 3114
2017 Client contact centre 38 44 10 6 2 0 0 82 8 3286
2017 Health care practitioners 36 35 7 18 4 0 0 71 22 27
2017 Federal regulators 35 45 12 5 4 0 0 80 9 236
2017 Compliance, inspection and enforcement 30 45 11 10 4 0 0 75 14 8852
2017 Communications or public affairs 30 45 12 7 6 0 0 75 13 328
2017 Access to information and privacy 41 37 11 7 4 0 0 78 11 271
2017 Security 35 45 10 7 3 0 0 80 10 246
2017 Science and technology 26 46 10 10 7 0 0 72 18 257
2017 Library services 31 52 7 3 8 0 0 82 11 29
2017 Legal services 31 47 11 6 5 0 0 78 12 111
2017 Administration and operations 33 45 10 8 3 0 0 79 11 2450
2017 Human resources 34 41 11 10 4 0 0 75 14 967
2017 Financial management 36 44 10 7 3 0 0 80 10 668
2017 Procurement 36 56 4 4 0 0 0 91 4 70
2017 Real property 31 39 14 11 4 0 0 70 15 120
2017 Materiel management 35 45 9 9 2 0 0 80 11 117
2017 Information management 28 46 12 11 3 0 0 74 14 264
2017 Information technology 30 46 13 8 3 0 0 76 11 2575
2017 Internal audit 27 52 12 6 2 0 0 80 9 280
2017 Evaluation 31 51 9 8 1 0 1 83 8 143
2017 Data sciences 28 43 16 12 1 0 0 71 13 180
2017 Policy 33 44 9 12 2 0 0 76 14 342
2017 Project management 31 40 12 11 6 0 0 71 17 513
2017 Other services to the public 39 41 10 7 3 0 0 80 10 1818
2017 None of the above 33 44 11 8 4 0 0 77 12 4584

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 27 9 4 2 2 3 83 7 4656
2020 Health care practitioners 59 22 16 0 3 0 0 81 3 37
2020 Federal regulators 54 25 11 5 2 1 1 81 7 213
2020 Compliance, inspection and enforcement 48 32 10 6 3 0 0 81 9 9253
2020 Communications or public affairs 57 27 8 5 3 1 0 85 8 396
2020 Access to information and privacy 53 26 11 5 2 0 3 82 7 399
2020 Security 57 28 8 4 2 0 0 86 6 261
2020 Science and technology 45 31 12 5 6 0 0 76 12 195
2020 Library services 52 38 3 3 3 0 0 90 7 27
2020 Legal services 45 35 14 3 3 0 0 79 7 134
2020 Administration and operations 53 29 9 5 3 0 1 83 8 2394
2020 Human resources 54 29 9 5 2 0 1 83 7 1161
2020 Financial management 50 34 9 3 3 0 0 85 6 610
2020 Procurement 54 32 9 4 1 0 0 86 5 80
2020 Real property 45 33 10 5 5 1 1 80 10 153
2020 Materiel management 46 32 16 6 1 0 0 78 7 86
2020 Information management 50 26 12 5 5 0 1 77 11 282
2020 Information technology 54 29 9 4 2 1 0 84 7 2419
2020 Internal audit 48 35 10 4 1 1 0 84 5 341
2020 Evaluation 55 24 13 7 2 0 0 79 8 148
2020 Data sciences 53 32 8 4 3 0 0 85 7 199
2020 Policy 51 32 7 6 3 0 1 84 9 415
2020 Project management 55 29 7 6 3 0 0 84 9 692
2020 Other services to the public 51 30 10 4 2 1 1 83 7 2477
2020 None of the above 48 31 10 5 4 1 1 80 9 3157
2019 Client contact centre 49 32 11 5 3 0 0 81 8 3767
2019 Health care practitioners 50 38 12 0 0 0 0 88 0 32
2019 Federal regulators 47 27 14 8 3 0 1 74 12 223
2019 Compliance, inspection and enforcement 42 34 12 7 4 1 0 77 11 8720
2019 Communications or public affairs 52 28 8 5 4 0 2 82 9 366
2019 Access to information and privacy 49 33 10 5 2 1 0 83 6 369
2019 Security 52 30 7 8 3 0 0 81 12 228
2019 Science and technology 47 31 11 6 5 0 1 78 11 181
2019 Library services 62 26 3 3 3 3 0 91 7 33
2019 Legal services 45 30 12 6 6 1 0 76 13 139
2019 Administration and operations 47 30 12 6 4 1 1 78 10 2477
2019 Human resources 49 31 10 5 3 0 1 81 9 1035
2019 Financial management 47 30 11 8 3 0 0 78 11 686
2019 Procurement 55 23 16 3 3 0 0 78 6 66
2019 Real property 47 31 11 7 4 0 0 79 11 161
2019 Materiel management 45 31 16 4 2 0 2 78 6 131
2019 Information management 40 34 11 7 7 0 1 75 14 319
2019 Information technology 48 31 11 6 3 1 1 80 9 2419
2019 Internal audit 37 42 13 3 3 1 1 80 6 384
2019 Evaluation 47 32 11 7 3 0 0 79 10 190
2019 Data sciences 51 32 8 3 3 1 1 86 6 234
2019 Policy 46 29 11 9 4 0 0 76 13 373
2019 Project management 49 30 9 8 4 1 0 79 12 598
2019 Other services to the public 47 30 12 6 3 1 0 78 9 2142
2019 None of the above 42 32 13 7 4 1 1 76 11 3416
2018 Client contact centre 43 36 11 6 3 0 0 80 9 3412
2018 Health care practitioners 41 37 15 5 0 3 0 80 5 40
2018 Federal regulators 48 32 10 7 3 0 0 80 10 245
2018 Compliance, inspection and enforcement 38 38 11 7 5 1 0 77 12 8722
2018 Communications or public affairs 44 34 11 6 4 1 0 79 10 350
2018 Access to information and privacy 45 32 12 5 6 0 1 77 11 323
2018 Security 45 37 7 6 3 1 1 84 9 224
2018 Science and technology 44 35 8 6 4 1 1 81 11 170
2018 Library services 63 11 15 3 4 0 3 77 8 28
2018 Legal services 46 23 16 5 9 1 1 70 14 115
2018 Administration and operations 43 34 12 6 4 1 0 78 10 2385
2018 Human resources 42 36 11 6 4 0 0 79 10 1008
2018 Financial management 44 34 10 7 4 1 0 79 11 685
2018 Procurement 55 33 1 8 1 0 1 89 9 75
2018 Real property 37 37 13 5 5 2 0 76 10 145
2018 Materiel management 49 29 11 5 6 0 0 78 11 139
2018 Information management 43 30 14 7 5 0 1 74 12 301
2018 Information technology 40 36 13 6 4 1 0 77 10 2434
2018 Internal audit 42 36 12 5 4 0 1 78 9 386
2018 Evaluation 43 34 14 5 2 1 1 78 8 191
2018 Data sciences 40 30 15 6 6 2 2 72 12 166
2018 Policy 43 33 11 7 4 1 0 78 11 346
2018 Project management 44 33 11 8 4 0 0 77 12 533
2018 Other services to the public 46 32 12 6 4 0 0 78 10 1781
2018 None of the above 39 34 14 7 5 1 1 74 12 3102
2017 Client contact centre 43 37 9 6 3 1 1 81 9 3290
2017 Health care practitioners 63 34 0 4 0 0 0 96 4 27
2017 Federal regulators 41 37 7 8 6 1 1 79 13 235
2017 Compliance, inspection and enforcement 38 37 11 8 4 1 0 76 13 8868
2017 Communications or public affairs 39 40 8 8 3 1 1 81 11 328
2017 Access to information and privacy 46 34 8 6 4 1 1 82 10 270
2017 Security 39 39 9 8 5 0 0 78 13 246
2017 Science and technology 41 37 10 8 4 0 0 78 12 256
2017 Library services 34 55 3 7 0 0 0 89 7 29
2017 Legal services 35 32 12 12 7 1 1 68 19 111
2017 Administration and operations 42 36 11 7 4 1 0 78 11 2455
2017 Human resources 44 33 10 8 3 1 0 78 12 967
2017 Financial management 43 36 10 5 4 1 0 80 9 670
2017 Procurement 53 31 8 6 0 1 0 86 6 70
2017 Real property 46 30 15 5 4 0 0 76 9 120
2017 Materiel management 40 39 10 7 4 0 0 79 11 115
2017 Information management 43 35 10 8 3 1 0 79 11 265
2017 Information technology 39 39 11 7 3 0 1 79 10 2576
2017 Internal audit 29 43 15 7 5 1 0 72 13 280
2017 Evaluation 42 36 10 7 3 1 1 80 10 143
2017 Data sciences 46 33 8 10 2 0 1 79 12 180
2017 Policy 48 33 8 7 4 0 0 81 11 342
2017 Project management 48 30 12 6 3 1 1 79 9 515
2017 Other services to the public 42 36 11 7 4 1 0 78 11 1818
2017 None of the above 38 36 12 8 4 1 0 75 13 4598
2014 Client contact centre 41 37 11 7 3 1 0 79 10 3681
2014 Health care practitioners 58 29 0 11 3 0 0 87 13 38
2014 Federal regulators 36 40 12 8 4 0 1 77 12 278
2014 Compliance, inspection and enforcement 38 38 10 8 5 1 0 77 13 9904
2014 Communications or public affairs 44 34 8 7 5 0 1 79 12 337
2014 Access to information and privacy 48 34 9 6 2 0 1 82 9 247
2014 Security 36 41 11 6 4 1 0 78 11 247
2014 Science and technology 39 37 11 6 5 1 0 77 11 248
2014 Library services 40 40 13 7 0 0 0 80 7 30
2014 Legal services 43 35 10 8 4 0 0 78 12 124
2014 Administration and operations 41 36 11 7 4 0 0 77 12 3076
2014 Human resources 40 35 11 9 4 1 0 76 13 1095
2014 Financial management 40 40 9 6 4 0 0 81 10 816
2014 Procurement 41 36 7 12 4 0 0 77 17 73
2014 Real property 40 39 10 7 3 1 0 80 10 160
2014 Materiel management 37 37 10 12 4 0 0 74 16 164
2014 Information management 37 39 12 6 5 1 0 76 11 321
2014 Information technology 40 35 11 7 5 1 0 76 12 2849
2014 Internal audit 34 40 11 9 5 1 0 75 14 339
2014 Evaluation 44 31 13 8 2 1 1 76 11 180
2014 Other services to the public 42 36 10 7 4 1 1 79 11 2582
2014 None of the above 39 35 11 8 5 1 1 76 13 4821

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 41 8 8 3 0 1 81 11 4647
2020 Health care practitioners 57 27 6 6 6 0 0 83 11 37
2020 Federal regulators 37 39 9 11 3 0 1 77 15 212
2020 Compliance, inspection and enforcement 29 45 11 12 3 0 0 74 15 9237
2020 Communications or public affairs 39 39 13 6 1 0 2 80 7 396
2020 Access to information and privacy 41 39 8 8 2 0 2 81 10 400
2020 Security 40 42 10 6 2 0 0 82 8 260
2020 Science and technology 34 42 9 10 4 0 0 77 14 196
2020 Library services 43 45 4 4 0 0 5 92 4 26
2020 Legal services 28 44 9 14 4 1 1 72 19 134
2020 Administration and operations 38 41 11 7 2 0 2 80 9 2391
2020 Human resources 41 40 8 7 2 0 1 82 10 1160
2020 Financial management 38 42 11 7 2 0 1 80 9 612
2020 Procurement 48 38 12 0 2 0 0 86 2 79
2020 Real property 34 38 13 12 3 0 1 72 14 152
2020 Materiel management 42 32 16 6 2 0 2 76 8 85
2020 Information management 30 45 9 11 4 0 1 76 15 284
2020 Information technology 38 38 12 9 2 0 1 76 11 2414
2020 Internal audit 34 42 13 9 3 0 0 76 11 341
2020 Evaluation 33 43 9 11 3 0 1 77 14 150
2020 Data sciences 41 44 7 5 1 0 0 86 6 200
2020 Policy 39 36 10 9 3 0 2 77 13 416
2020 Project management 36 38 11 11 3 0 1 75 14 693
2020 Other services to the public 36 43 9 9 2 0 1 80 11 2468
2020 None of the above 34 41 11 9 3 0 1 76 13 3148
2019 Client contact centre 31 44 9 12 3 0 0 75 15 3751
2019 Health care practitioners 43 38 13 3 3 0 0 81 6 31
2019 Federal regulators 34 33 9 16 7 0 0 68 23 222
2019 Compliance, inspection and enforcement 23 45 11 15 6 0 0 68 21 8703
2019 Communications or public affairs 32 39 12 12 4 0 1 72 16 366
2019 Access to information and privacy 34 42 10 11 3 0 0 76 14 371
2019 Security 40 41 7 10 3 0 0 81 12 226
2019 Science and technology 33 42 15 5 5 0 0 75 11 181
2019 Library services 43 37 6 9 5 0 0 80 14 33
2019 Legal services 27 35 12 12 13 1 1 63 25 139
2019 Administration and operations 32 41 11 11 4 0 1 74 15 2467
2019 Human resources 36 41 9 10 4 0 1 77 14 1027
2019 Financial management 30 43 12 10 4 0 0 73 14 686
2019 Procurement 40 33 14 6 6 0 0 73 12 65
2019 Real property 31 35 14 18 3 0 0 66 21 160
2019 Materiel management 40 42 11 6 1 0 0 82 7 130
2019 Information management 31 38 9 16 5 1 0 69 21 318
2019 Information technology 33 41 12 9 4 0 0 74 13 2415
2019 Internal audit 31 41 12 13 3 0 0 72 16 382
2019 Evaluation 31 43 13 11 2 0 0 74 13 189
2019 Data sciences 40 39 11 7 2 0 1 80 9 234
2019 Policy 27 41 11 15 5 0 1 69 20 375
2019 Project management 29 42 14 10 4 0 1 71 14 594
2019 Other services to the public 27 44 10 13 6 0 0 71 19 2145
2019 None of the above 26 42 12 14 5 0 0 69 19 3399
2018 Client contact centre 29 49 7 11 4 0 0 78 15 3440
2018 Health care practitioners 34 47 7 7 3 0 3 83 10 41
2018 Federal regulators 19 47 12 17 5 0 0 66 22 247
2018 Compliance, inspection and enforcement 20 49 8 16 7 0 0 69 22 8763
2018 Communications or public affairs 27 41 11 15 5 1 1 69 20 349
2018 Access to information and privacy 32 42 8 14 5 0 0 73 19 324
2018 Security 35 43 10 9 2 0 0 78 12 227
2018 Science and technology 19 55 11 11 4 1 0 75 15 171
2018 Library services 38 48 3 7 3 0 0 86 10 28
2018 Legal services 19 45 11 12 12 0 1 64 24 115
2018 Administration and operations 25 46 10 13 5 0 1 72 18 2406
2018 Human resources 27 46 10 12 5 0 1 73 17 1014
2018 Financial management 29 44 8 14 4 0 1 73 18 695
2018 Procurement 35 43 9 11 3 0 0 77 13 75
2018 Real property 25 38 11 18 6 0 1 64 25 145
2018 Materiel management 41 40 10 7 1 0 1 82 8 141
2018 Information management 21 48 10 13 7 0 0 70 20 301
2018 Information technology 25 46 12 12 5 0 1 71 17 2448
2018 Internal audit 25 47 11 12 5 0 1 72 17 386
2018 Evaluation 26 50 7 12 4 0 1 77 16 192
2018 Data sciences 37 38 11 9 4 0 0 76 13 166
2018 Policy 25 47 8 13 6 0 1 72 20 347
2018 Project management 23 46 13 11 6 0 1 70 17 541
2018 Other services to the public 23 50 7 14 6 0 0 73 20 1789
2018 None of the above 23 44 10 15 6 0 1 68 22 3120
2017 Client contact centre 29 45 9 12 4 0 0 75 16 3289
2017 Health care practitioners 21 56 4 9 11 0 0 76 20 27
2017 Federal regulators 21 43 13 12 10 0 0 64 22 236
2017 Compliance, inspection and enforcement 18 44 11 18 8 0 0 63 26 8867
2017 Communications or public affairs 29 42 12 11 4 1 1 73 15 328
2017 Access to information and privacy 28 44 10 11 6 0 0 72 17 269
2017 Security 34 43 8 11 4 0 0 77 15 246
2017 Science and technology 26 38 14 13 9 0 0 64 21 257
2017 Library services 39 36 14 4 7 0 0 75 11 28
2017 Legal services 17 39 14 14 16 0 1 56 31 111
2017 Administration and operations 28 44 11 12 5 0 0 72 17 2453
2017 Human resources 31 41 9 11 7 0 0 72 19 968
2017 Financial management 31 43 11 11 4 0 0 74 15 669
2017 Procurement 36 37 13 11 3 0 0 73 14 70
2017 Real property 22 42 14 14 7 0 0 65 21 120
2017 Materiel management 38 39 10 11 2 0 0 77 13 118
2017 Information management 29 46 8 12 6 0 0 74 18 264
2017 Information technology 27 43 12 12 6 0 0 70 17 2576
2017 Internal audit 24 48 9 14 6 0 0 72 20 280
2017 Evaluation 27 43 17 10 3 0 0 70 13 143
2017 Data sciences 33 44 12 10 2 0 0 76 12 180
2017 Policy 25 44 10 14 6 1 1 70 20 342
2017 Project management 30 39 15 11 5 0 1 69 16 515
2017 Other services to the public 25 43 10 16 7 0 0 68 23 1817
2017 None of the above 25 42 11 14 7 0 0 67 21 4595
2014 Client contact centre 30 46 10 10 4 0 0 76 15 3678
2014 Health care practitioners 39 45 5 11 0 0 0 84 11 38
2014 Federal regulators 20 44 9 16 11 0 0 64 27 277
2014 Compliance, inspection and enforcement 20 44 11 17 8 0 0 65 24 9895
2014 Communications or public affairs 31 40 8 14 7 0 0 71 21 337
2014 Access to information and privacy 33 42 12 7 4 0 1 76 12 245
2014 Security 26 45 11 11 5 1 0 73 16 247
2014 Science and technology 27 44 7 14 8 0 0 71 22 249
2014 Library services 38 41 14 7 0 0 0 80 7 29
2014 Legal services 22 47 11 10 9 0 1 70 19 125
2014 Administration and operations 30 41 11 12 5 0 0 72 17 3076
2014 Human resources 31 41 11 12 4 0 1 73 16 1094
2014 Financial management 28 45 11 11 5 0 0 73 16 816
2014 Procurement 26 42 7 16 8 0 0 68 25 73
2014 Real property 25 40 13 12 10 0 0 65 22 160
2014 Materiel management 28 42 12 14 4 0 0 70 18 163
2014 Information management 29 44 9 12 6 0 1 74 18 321
2014 Information technology 30 40 12 12 6 0 0 70 18 2845
2014 Internal audit 23 43 13 15 7 0 0 65 22 338
2014 Evaluation 24 47 10 12 7 0 0 71 19 180
2014 Other services to the public 25 45 10 14 5 0 0 71 20 2582
2014 None of the above 25 43 11 15 7 0 0 68 22 4823

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 22 11 3 3 3 3 82 6 4650
2020 Health care practitioners 56 16 17 3 6 0 3 74 9 37
2020 Federal regulators 57 22 13 3 2 3 1 82 5 213
2020 Compliance, inspection and enforcement 52 25 12 4 3 2 1 79 8 9225
2020 Communications or public affairs 63 20 8 4 2 1 1 85 7 394
2020 Access to information and privacy 55 23 12 3 2 2 3 82 5 398
2020 Security 64 23 8 2 1 1 0 88 4 260
2020 Science and technology 44 26 13 7 7 2 1 72 15 196
2020 Library services 56 25 8 3 3 3 0 84 7 27
2020 Legal services 47 27 18 4 3 1 0 75 7 135
2020 Administration and operations 57 22 11 4 3 2 2 82 7 2395
2020 Human resources 60 22 9 4 2 1 2 84 7 1163
2020 Financial management 55 24 10 4 3 2 1 82 7 610
2020 Procurement 53 24 14 1 1 0 6 82 3 79
2020 Real property 56 25 11 3 4 1 1 82 7 152
2020 Materiel management 49 24 20 4 1 1 0 74 6 86
2020 Information management 52 23 13 3 6 2 1 77 9 282
2020 Information technology 59 23 10 3 2 1 1 84 6 2418
2020 Internal audit 50 30 13 3 2 2 1 82 5 340
2020 Evaluation 55 22 11 5 2 3 1 80 8 149
2020 Data sciences 62 21 9 5 2 1 0 84 7 200
2020 Policy 56 22 10 4 5 1 2 81 9 417
2020 Project management 61 21 8 4 4 1 2 84 7 691
2020 Other services to the public 54 22 13 4 2 3 2 79 7 2476
2020 None of the above 50 23 15 4 4 2 2 76 8 3150

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 32 14 8 4 4 1 72 13 4648
2020 Health care practitioners 30 39 17 8 6 0 0 69 14 36
2020 Federal regulators 34 35 13 8 7 3 0 71 16 212
2020 Compliance, inspection and enforcement 26 36 17 12 7 2 0 63 19 9253
2020 Communications or public affairs 41 36 9 7 3 4 0 80 10 396
2020 Access to information and privacy 34 32 16 8 4 3 2 70 13 399
2020 Security 39 38 10 8 2 3 0 79 10 262
2020 Science and technology 21 31 21 14 10 3 1 54 25 197
2020 Library services 27 27 32 14 0 0 0 54 14 27
2020 Legal services 30 37 14 11 7 1 0 67 19 135
2020 Administration and operations 37 33 14 9 4 2 0 72 14 2391
2020 Human resources 37 37 12 8 4 2 0 76 12 1161
2020 Financial management 39 32 17 7 4 1 0 72 11 609
2020 Procurement 36 41 10 7 4 2 0 79 11 81
2020 Real property 37 37 15 6 4 1 0 75 10 153
2020 Materiel management 31 36 12 11 7 1 2 69 19 85
2020 Information management 32 35 14 9 5 3 1 70 15 284
2020 Information technology 38 35 13 7 5 2 0 75 12 2414
2020 Internal audit 32 38 17 7 4 1 1 71 11 337
2020 Evaluation 33 37 13 11 4 2 0 72 15 150
2020 Data sciences 38 36 10 10 3 1 0 76 14 199
2020 Policy 33 34 16 10 6 2 0 68 16 419
2020 Project management 35 38 11 10 4 1 0 74 15 690
2020 Other services to the public 34 33 14 9 5 3 1 70 15 2475
2020 None of the above 31 33 16 9 6 3 0 67 16 3151
2019 Client contact centre 28 32 19 11 7 3 0 62 19 3758
2019 Health care practitioners 37 41 12 7 3 0 0 78 10 30
2019 Federal regulators 30 30 17 13 9 2 0 61 22 224
2019 Compliance, inspection and enforcement 23 33 17 14 11 2 0 57 25 8730
2019 Communications or public affairs 32 38 12 10 5 2 0 72 16 366
2019 Access to information and privacy 42 29 13 10 4 1 0 72 15 368
2019 Security 41 30 15 7 6 1 0 72 13 225
2019 Science and technology 23 35 19 9 11 2 1 60 20 180
2019 Library services 29 40 18 6 6 0 0 70 12 32
2019 Legal services 28 39 13 8 10 2 0 69 18 139
2019 Administration and operations 33 34 16 9 7 1 0 68 16 2474
2019 Human resources 32 37 13 12 5 1 1 69 17 1034
2019 Financial management 30 37 15 11 6 1 0 67 17 685
2019 Procurement 38 39 6 9 6 1 0 79 15 66
2019 Real property 32 35 15 10 7 1 0 68 17 160
2019 Materiel management 28 36 17 8 9 2 1 66 17 130
2019 Information management 26 37 19 7 8 2 0 65 15 317
2019 Information technology 33 32 16 10 7 2 0 67 17 2423
2019 Internal audit 29 35 17 13 5 1 0 65 18 382
2019 Evaluation 25 41 20 7 6 1 0 67 13 188
2019 Data sciences 29 39 15 8 6 3 0 70 15 234
2019 Policy 23 34 18 16 6 2 0 59 23 377
2019 Project management 33 33 15 12 6 1 0 66 18 595
2019 Other services to the public 31 32 16 11 7 2 0 65 19 2142
2019 None of the above 27 33 18 11 8 3 0 62 20 3412
2018 Client contact centre 24 33 20 12 8 2 0 59 21 3419
2018 Health care practitioners 29 48 5 13 5 0 0 77 18 39
2018 Federal regulators 21 35 19 15 10 1 0 56 25 247
2018 Compliance, inspection and enforcement 20 32 19 16 12 1 0 52 29 8722
2018 Communications or public affairs 24 40 14 13 6 3 0 67 19 351
2018 Access to information and privacy 31 31 18 14 5 1 0 63 19 324
2018 Security 27 39 18 9 5 2 0 67 15 222
2018 Science and technology 19 33 20 11 15 1 1 53 27 170
2018 Library services 29 46 7 0 18 0 0 75 18 28
2018 Legal services 20 34 15 15 11 4 0 56 28 114
2018 Administration and operations 28 36 16 10 8 2 0 65 18 2390
2018 Human resources 27 37 17 12 6 1 0 65 18 1009
2018 Financial management 27 37 15 10 9 1 0 65 19 695
2018 Procurement 30 37 15 11 5 1 0 68 17 73
2018 Real property 27 39 15 8 10 0 0 66 18 145
2018 Materiel management 30 31 19 12 8 0 1 61 20 140
2018 Information management 23 43 14 8 8 2 0 68 17 303
2018 Information technology 26 34 18 13 8 2 0 61 21 2431
2018 Internal audit 24 37 19 12 6 1 1 62 19 383
2018 Evaluation 29 33 16 12 7 2 0 63 20 193
2018 Data sciences 25 41 11 12 9 2 0 68 21 166
2018 Policy 27 31 18 13 9 2 0 60 22 349
2018 Project management 26 37 14 13 8 1 0 64 21 540
2018 Other services to the public 26 34 16 13 8 2 0 62 22 1778
2018 None of the above 24 32 20 13 9 2 0 57 22 3106
2017 Client contact centre 25 35 17 12 7 2 1 62 20 3283
2017 Health care practitioners 30 32 11 16 4 4 4 66 21 27
2017 Federal regulators 22 38 13 12 10 4 0 63 23 234
2017 Compliance, inspection and enforcement 19 33 17 16 12 2 0 53 29 8854
2017 Communications or public affairs 30 41 10 13 3 2 0 72 17 328
2017 Access to information and privacy 33 30 16 13 6 2 0 65 19 269
2017 Security 34 40 11 9 5 1 0 75 14 246
2017 Science and technology 21 30 18 16 16 0 0 50 32 257
2017 Library services 31 24 14 17 14 0 0 55 31 29
2017 Legal services 15 34 19 14 15 2 0 50 30 110
2017 Administration and operations 30 36 14 11 6 2 0 68 18 2450
2017 Human resources 29 38 13 12 7 1 0 68 19 965
2017 Financial management 32 37 13 12 5 2 0 70 17 669
2017 Procurement 27 40 13 19 0 1 0 68 19 70
2017 Real property 31 32 14 13 7 3 0 65 21 120
2017 Materiel management 35 35 12 8 7 3 0 72 16 116
2017 Information management 26 37 17 10 7 4 0 65 17 262
2017 Information technology 26 39 16 10 7 2 0 66 17 2572
2017 Internal audit 21 36 19 14 8 2 0 58 23 280
2017 Evaluation 39 25 17 10 6 3 0 66 16 143
2017 Data sciences 34 34 15 10 5 1 0 68 16 180
2017 Policy 27 31 15 15 8 4 0 60 24 341
2017 Project management 32 38 12 12 4 1 0 71 16 515
2017 Other services to the public 28 33 14 13 8 3 0 63 22 1813
2017 None of the above 25 33 18 12 8 3 0 60 21 4591
2014 Client contact centre 26 37 16 11 7 2 0 65 18 3677
2014 Health care practitioners 42 29 13 11 5 0 0 71 16 38
2014 Federal regulators 27 31 17 14 9 2 0 59 24 278
2014 Compliance, inspection and enforcement 21 34 16 16 11 2 0 56 27 9897
2014 Communications or public affairs 30 35 12 12 8 2 0 66 21 337
2014 Access to information and privacy 38 36 13 10 3 1 0 74 13 247
2014 Security 28 36 16 11 6 2 0 66 18 247
2014 Science and technology 21 31 19 11 16 3 0 53 28 249
2014 Library services 47 30 7 7 6 3 0 79 14 30
2014 Legal services 20 41 13 12 12 2 1 62 25 125
2014 Administration and operations 30 37 14 10 7 1 0 68 18 3078
2014 Human resources 25 37 14 15 7 1 0 63 23 1094
2014 Financial management 31 36 14 10 7 1 0 68 18 814
2014 Procurement 25 45 8 14 8 0 0 70 22 73
2014 Real property 28 40 15 8 6 2 1 70 15 160
2014 Materiel management 29 36 16 10 7 1 1 67 17 163
2014 Information management 27 37 15 12 7 1 0 66 18 321
2014 Information technology 29 36 15 10 8 2 0 66 18 2848
2014 Internal audit 22 33 18 15 11 1 0 56 26 339
2014 Evaluation 23 34 16 13 9 4 0 60 24 180
2014 Other services to the public 26 36 16 11 8 2 0 64 20 2584
2014 None of the above 25 34 16 13 8 3 0 61 22 4822

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 28 14 10 7 4 2 66 19 4652
2020 Health care practitioners 30 30 24 8 8 0 0 59 17 37
2020 Federal regulators 39 30 7 9 13 1 0 70 23 212
2020 Compliance, inspection and enforcement 26 32 15 14 11 1 1 59 25 9271
2020 Communications or public affairs 38 31 10 11 5 3 1 73 17 397
2020 Access to information and privacy 32 31 15 10 7 3 3 67 17 401
2020 Security 39 27 14 15 4 1 1 67 19 260
2020 Science and technology 17 26 19 17 19 1 1 44 37 197
2020 Library services 15 32 10 27 15 0 0 47 42 27
2020 Legal services 27 31 14 16 10 0 1 59 26 136
2020 Administration and operations 32 31 13 12 9 2 2 65 21 2404
2020 Human resources 34 31 13 12 7 2 2 67 19 1166
2020 Financial management 34 30 13 12 8 0 2 66 21 614
2020 Procurement 25 34 17 11 6 2 4 63 18 81
2020 Real property 31 32 18 9 5 4 1 66 14 154
2020 Materiel management 25 23 23 14 9 1 4 51 25 86
2020 Information management 30 30 17 8 10 3 2 63 19 284
2020 Information technology 35 31 13 9 9 2 1 68 19 2417
2020 Internal audit 32 31 14 11 7 2 2 66 19 342
2020 Evaluation 29 35 12 13 6 3 1 67 20 150
2020 Data sciences 37 33 12 10 6 1 0 72 17 200
2020 Policy 34 29 14 11 9 2 2 65 20 417
2020 Project management 35 34 10 10 8 1 1 71 19 696
2020 Other services to the public 30 30 15 12 8 3 1 63 21 2480
2020 None of the above 27 29 17 12 10 3 1 59 23 3162
2019 Client contact centre 26 30 16 13 12 2 1 58 26 3768
2019 Health care practitioners 21 51 10 9 3 3 3 77 13 31
2019 Federal regulators 33 24 12 13 15 2 1 58 29 224
2019 Compliance, inspection and enforcement 25 31 14 14 14 1 1 57 29 8740
2019 Communications or public affairs 34 29 12 14 9 2 1 65 24 365
2019 Access to information and privacy 39 28 13 10 7 3 1 69 18 369
2019 Security 34 23 17 13 9 2 1 59 23 226
2019 Science and technology 17 27 20 14 19 1 2 45 34 180
2019 Library services 12 23 18 25 12 3 8 39 41 33
2019 Legal services 29 28 15 12 14 3 1 58 26 139
2019 Administration and operations 30 30 14 12 11 1 1 62 24 2478
2019 Human resources 32 33 11 13 9 1 1 66 22 1035
2019 Financial management 28 35 14 12 9 1 0 64 22 688
2019 Procurement 39 28 14 10 9 0 0 67 19 66
2019 Real property 32 23 18 15 12 1 0 55 27 161
2019 Materiel management 26 28 15 15 14 2 1 55 29 130
2019 Information management 28 30 17 11 12 1 2 59 23 320
2019 Information technology 30 29 15 12 11 2 1 60 24 2426
2019 Internal audit 26 31 15 13 10 2 2 60 25 384
2019 Evaluation 25 36 15 11 12 0 1 61 23 189
2019 Data sciences 30 30 12 13 10 4 1 63 25 234
2019 Policy 29 27 14 14 14 0 2 57 29 376
2019 Project management 32 33 13 13 8 1 1 66 21 600
2019 Other services to the public 28 29 16 12 11 2 1 60 24 2139
2019 None of the above 25 29 15 13 13 3 2 56 28 3413
2018 Client contact centre 23 30 17 15 12 2 1 55 28 3423
2018 Health care practitioners 29 36 15 7 8 0 5 68 16 39
2018 Federal regulators 25 30 11 16 16 1 1 56 33 247
2018 Compliance, inspection and enforcement 22 30 15 16 16 1 1 53 32 8716
2018 Communications or public affairs 27 34 12 15 11 1 1 62 26 351
2018 Access to information and privacy 32 28 17 12 9 1 2 62 21 324
2018 Security 29 30 15 16 6 2 2 61 23 223
2018 Science and technology 18 18 16 20 21 4 1 39 44 170
2018 Library services 18 14 15 32 21 0 0 32 53 28
2018 Legal services 21 24 30 9 14 3 0 46 23 113
2018 Administration and operations 26 32 14 13 12 1 1 59 26 2390
2018 Human resources 25 31 15 14 12 1 1 57 27 1011
2018 Financial management 28 34 13 11 12 1 0 63 24 692
2018 Procurement 29 29 16 17 7 1 1 59 24 73
2018 Real property 25 34 16 9 14 1 2 60 24 146
2018 Materiel management 29 29 18 12 11 0 1 59 23 140
2018 Information management 27 32 13 13 13 1 1 60 26 301
2018 Information technology 23 30 15 15 14 1 1 55 30 2429
2018 Internal audit 25 28 17 15 12 2 2 55 27 385
2018 Evaluation 30 28 20 8 13 1 1 59 21 194
2018 Data sciences 26 29 12 16 15 2 1 56 32 165
2018 Policy 27 27 13 17 15 1 1 55 32 347
2018 Project management 26 36 14 13 9 1 1 64 22 541
2018 Other services to the public 28 30 15 13 12 2 1 59 26 1783
2018 None of the above 22 28 19 13 14 2 2 53 28 3102
2017 Client contact centre 23 30 16 15 12 2 2 55 28 3285
2017 Health care practitioners 28 26 22 7 13 4 0 56 21 26
2017 Federal regulators 21 31 14 13 17 4 0 54 31 236
2017 Compliance, inspection and enforcement 21 29 14 17 17 2 1 51 35 8855
2017 Communications or public affairs 27 33 10 13 10 2 5 64 25 328
2017 Access to information and privacy 30 32 14 11 11 2 1 63 22 270
2017 Security 32 33 12 10 10 1 2 67 21 246
2017 Science and technology 15 23 15 19 26 2 1 39 46 257
2017 Library services 10 21 7 27 28 3 3 33 59 29
2017 Legal services 15 31 16 17 15 5 2 48 35 110
2017 Administration and operations 27 30 13 14 12 2 2 59 27 2452
2017 Human resources 28 31 14 12 12 1 2 61 25 965
2017 Financial management 30 29 13 14 12 2 0 60 26 668
2017 Procurement 21 43 9 14 11 1 0 65 26 70
2017 Real property 23 34 12 14 10 4 4 62 26 120
2017 Materiel management 24 34 15 11 13 2 1 60 24 117
2017 Information management 24 33 14 12 13 2 3 60 26 265
2017 Information technology 22 33 13 14 14 2 1 58 29 2573
2017 Internal audit 20 33 14 17 13 1 2 55 31 279
2017 Evaluation 26 32 12 9 13 4 3 63 24 143
2017 Data sciences 31 28 11 13 15 2 1 60 28 179
2017 Policy 28 26 11 19 13 2 2 56 33 342
2017 Project management 32 31 11 14 10 1 1 64 25 514
2017 Other services to the public 27 29 14 15 13 2 1 58 28 1819
2017 None of the above 22 29 16 14 14 3 2 53 30 4586
2014 Client contact centre 24 31 15 15 12 2 2 56 28 3677
2014 Health care practitioners 27 36 8 13 16 0 0 63 29 38
2014 Federal regulators 25 29 16 12 16 1 1 55 28 278
2014 Compliance, inspection and enforcement 21 31 13 17 17 1 1 53 34 9900
2014 Communications or public affairs 27 30 9 16 14 3 1 60 31 337
2014 Access to information and privacy 33 31 15 12 8 1 1 65 20 246
2014 Security 26 28 16 17 8 3 2 56 27 247
2014 Science and technology 16 27 13 19 21 1 2 45 42 249
2014 Library services 24 33 10 14 13 0 7 61 28 30
2014 Legal services 19 23 18 19 17 2 2 44 37 125
2014 Administration and operations 27 30 12 14 14 1 1 59 29 3076
2014 Human resources 24 29 13 16 15 1 2 54 32 1095
2014 Financial management 26 32 12 15 13 1 1 59 29 816
2014 Procurement 25 27 15 19 11 1 1 54 31 73
2014 Real property 23 35 13 12 13 2 3 61 26 160
2014 Materiel management 26 24 17 16 16 1 1 51 32 164
2014 Information management 24 33 15 13 12 0 2 59 26 322
2014 Information technology 24 30 14 14 15 2 1 56 30 2846
2014 Internal audit 21 29 17 16 16 1 2 50 33 339
2014 Evaluation 17 36 13 16 14 3 0 55 31 180
2014 Other services to the public 23 31 14 14 15 2 1 56 30 2582
2014 None of the above 21 28 16 15 16 2 1 51 32 4820

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 20 11 5 3 1 6 80 8 4663
2020 Health care practitioners 48 19 17 6 3 0 8 73 9 37
2020 Federal regulators 54 25 12 4 3 1 2 81 7 213
2020 Compliance, inspection and enforcement 54 23 12 5 3 1 3 80 8 9285
2020 Communications or public affairs 54 21 12 4 4 0 5 79 8 396
2020 Access to information and privacy 57 22 11 5 2 0 4 82 7 401
2020 Security 60 23 7 4 1 0 5 87 5 262
2020 Science and technology 49 25 12 5 4 1 4 79 9 197
2020 Library services 63 15 12 0 3 0 7 84 4 27
2020 Legal services 54 19 14 6 2 1 4 77 9 136
2020 Administration and operations 59 20 10 4 2 1 4 83 6 2400
2020 Human resources 52 23 13 5 3 0 4 79 8 1167
2020 Financial management 59 22 11 3 2 1 2 83 5 614
2020 Procurement 57 17 11 7 2 1 4 78 10 81
2020 Real property 60 23 10 2 1 0 4 86 3 153
2020 Materiel management 55 30 8 2 1 0 3 89 3 86
2020 Information management 55 21 13 3 3 0 4 80 6 286
2020 Information technology 58 22 10 3 2 0 4 84 5 2415
2020 Internal audit 56 24 12 3 2 1 3 83 5 343
2020 Evaluation 58 21 11 5 2 1 3 81 8 149
2020 Data sciences 51 19 16 8 2 1 3 73 10 200
2020 Policy 57 20 13 3 5 1 2 79 8 419
2020 Project management 54 22 11 6 3 0 3 79 9 696
2020 Other services to the public 56 20 12 4 3 1 4 80 8 2485
2020 None of the above 58 19 11 4 3 1 4 81 7 3164
2019 Client contact centre 51 22 13 5 3 1 4 78 9 3758
2019 Health care practitioners 39 37 16 0 0 0 8 83 0 31
2019 Federal regulators 54 24 10 3 4 1 3 82 8 223
2019 Compliance, inspection and enforcement 53 25 11 4 3 1 3 81 8 8732
2019 Communications or public affairs 53 26 7 6 3 1 4 83 9 365
2019 Access to information and privacy 60 20 9 2 4 0 4 83 7 369
2019 Security 60 22 7 4 1 1 4 87 6 227
2019 Science and technology 56 24 11 2 4 2 3 83 6 177
2019 Library services 47 30 11 3 3 0 5 82 6 33
2019 Legal services 48 23 16 7 3 0 3 73 10 136
2019 Administration and operations 56 22 11 4 2 1 3 81 7 2479
2019 Human resources 55 24 11 5 2 1 3 81 8 1032
2019 Financial management 52 26 11 6 3 1 2 80 9 687
2019 Procurement 65 21 9 2 3 0 0 86 5 65
2019 Real property 55 24 10 3 3 1 4 83 6 160
2019 Materiel management 52 25 11 4 2 2 5 83 6 130
2019 Information management 50 27 12 6 2 1 3 79 8 319
2019 Information technology 57 23 10 3 2 1 4 84 5 2418
2019 Internal audit 55 20 12 4 2 0 7 80 7 384
2019 Evaluation 54 24 12 4 1 1 4 81 6 188
2019 Data sciences 63 22 7 3 2 0 2 88 4 234
2019 Policy 51 24 14 5 4 2 1 77 9 375
2019 Project management 57 24 9 6 2 0 2 83 8 600
2019 Other services to the public 55 23 10 5 3 1 4 82 8 2149
2019 None of the above 57 20 10 4 3 1 4 81 8 3415

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 22 13 5 3 2 6 76 9 4655
2020 Health care practitioners 56 22 14 0 0 0 8 85 0 37
2020 Federal regulators 48 28 8 6 3 2 4 81 10 213
2020 Compliance, inspection and enforcement 47 26 15 6 3 1 3 76 9 9269
2020 Communications or public affairs 60 21 11 3 1 1 2 84 4 397
2020 Access to information and privacy 55 22 10 7 2 0 4 80 9 399
2020 Security 61 21 9 4 1 0 4 85 5 260
2020 Science and technology 41 27 16 6 5 1 5 72 12 197
2020 Library services 66 27 0 0 3 0 3 96 4 27
2020 Legal services 55 19 14 5 3 1 3 77 9 136
2020 Administration and operations 56 22 10 4 2 2 4 83 7 2397
2020 Human resources 58 23 10 4 2 1 3 84 6 1167
2020 Financial management 54 25 12 4 2 1 3 82 6 614
2020 Procurement 56 26 10 4 0 0 5 86 4 81
2020 Real property 52 26 14 5 1 0 3 80 6 154
2020 Materiel management 55 26 7 7 1 1 3 85 8 86
2020 Information management 50 22 16 3 3 1 4 77 7 286
2020 Information technology 53 25 11 4 3 1 3 82 6 2414
2020 Internal audit 48 28 15 4 2 1 3 78 7 340
2020 Evaluation 50 24 13 5 1 3 3 80 6 150
2020 Data sciences 54 27 8 6 2 0 3 84 8 200
2020 Policy 60 18 13 5 1 0 3 81 6 418
2020 Project management 54 24 12 3 2 1 3 82 5 695
2020 Other services to the public 51 23 13 5 2 2 4 79 7 2475
2020 None of the above 54 21 13 5 2 2 3 79 7 3157
2019 Client contact centre 44 22 17 7 5 2 4 70 12 3755
2019 Health care practitioners 68 13 13 0 3 3 0 84 3 31
2019 Federal regulators 47 25 13 6 6 2 1 74 12 222
2019 Compliance, inspection and enforcement 44 26 16 6 4 1 3 72 11 8719
2019 Communications or public affairs 53 25 10 4 1 3 4 83 6 366
2019 Access to information and privacy 46 26 16 6 0 2 4 77 6 367
2019 Security 56 22 11 5 2 1 3 81 7 227
2019 Science and technology 43 26 18 3 5 2 4 73 8 178
2019 Library services 51 26 14 0 0 0 9 85 0 33
2019 Legal services 47 22 10 6 10 1 5 73 17 137
2019 Administration and operations 52 22 13 5 3 2 4 78 9 2471
2019 Human resources 54 20 14 4 3 2 3 78 7 1032
2019 Financial management 50 26 12 4 4 2 2 79 8 686
2019 Procurement 60 21 8 5 3 2 2 84 8 65
2019 Real property 56 17 14 4 2 2 6 78 7 159
2019 Materiel management 49 22 15 3 5 2 3 76 9 130
2019 Information management 52 22 11 7 4 1 3 77 11 320
2019 Information technology 51 24 13 5 2 1 4 79 8 2414
2019 Internal audit 40 28 16 5 3 2 6 74 8 381
2019 Evaluation 41 30 15 7 1 2 3 76 9 190
2019 Data sciences 57 25 9 5 2 0 1 83 7 233
2019 Policy 50 25 14 5 2 2 3 78 7 376
2019 Project management 53 23 14 4 2 1 3 79 6 598
2019 Other services to the public 45 26 15 6 3 2 3 75 10 2139
2019 None of the above 47 22 15 6 4 3 5 74 10 3402

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 75 7 4 2 2 4 7 91 4 4636
2020 Health care practitioners 80 9 0 0 3 0 9 97 3 36
2020 Federal regulators 68 12 5 2 4 6 3 88 6 213
2020 Compliance, inspection and enforcement 71 11 5 3 3 4 3 88 6 9252
2020 Communications or public affairs 80 7 5 1 1 1 4 92 3 393
2020 Access to information and privacy 79 8 3 2 0 3 4 94 3 400
2020 Security 81 7 2 2 0 2 4 95 3 261
2020 Science and technology 68 13 6 3 3 2 5 87 6 193
2020 Library services 79 12 0 0 5 0 4 95 5 26
2020 Legal services 75 7 7 2 3 1 6 88 5 135
2020 Administration and operations 77 9 4 2 2 3 4 92 4 2388
2020 Human resources 79 8 3 2 1 2 3 93 4 1162
2020 Financial management 77 9 4 2 2 2 4 91 4 609
2020 Procurement 79 10 2 0 1 1 6 96 1 81
2020 Real property 85 5 3 0 1 1 5 96 1 154
2020 Materiel management 76 11 4 6 0 0 3 90 6 86
2020 Information management 74 7 5 1 5 3 5 88 6 283
2020 Information technology 78 9 3 1 1 3 4 94 3 2403
2020 Internal audit 73 10 6 3 2 3 3 89 5 340
2020 Evaluation 76 13 1 3 0 3 3 95 4 150
2020 Data sciences 79 8 5 2 1 1 3 91 4 198
2020 Policy 75 8 5 3 3 3 4 89 6 417
2020 Project management 76 9 5 2 2 3 4 91 4 694
2020 Other services to the public 76 8 4 1 2 4 5 92 3 2476
2020 None of the above 76 9 4 2 2 4 4 92 4 3153
2019 Client contact centre 73 9 5 2 3 4 4 89 5 3749
2019 Health care practitioners 72 18 10 0 0 0 0 90 0 30
2019 Federal regulators 70 9 8 3 6 3 1 83 9 222
2019 Compliance, inspection and enforcement 69 11 6 3 4 4 3 86 7 8700
2019 Communications or public affairs 80 7 3 1 1 4 3 93 3 363
2019 Access to information and privacy 75 10 5 2 1 3 4 91 4 369
2019 Security 79 9 4 3 1 1 3 92 4 226
2019 Science and technology 68 11 8 3 3 4 4 86 6 177
2019 Library services 76 12 3 0 3 0 5 93 3 33
2019 Legal services 74 8 6 3 5 1 4 86 8 138
2019 Administration and operations 74 9 5 2 3 3 4 89 5 2464
2019 Human resources 79 8 4 1 2 2 5 93 3 1029
2019 Financial management 72 12 5 3 3 2 3 89 6 683
2019 Procurement 90 4 1 0 3 0 1 95 3 66
2019 Real property 72 8 4 1 5 6 3 89 7 159
2019 Materiel management 76 8 4 2 2 5 3 91 5 130
2019 Information management 74 10 5 2 3 4 4 90 5 317
2019 Information technology 76 9 4 2 1 3 4 92 3 2407
2019 Internal audit 70 12 5 2 2 4 5 90 5 384
2019 Evaluation 76 10 7 1 1 3 3 91 2 190
2019 Data sciences 77 10 4 2 1 4 2 93 4 234
2019 Policy 71 11 4 2 3 5 3 89 6 375
2019 Project management 76 9 5 2 2 3 3 90 4 598
2019 Other services to the public 74 9 5 2 3 4 3 90 5 2134
2019 None of the above 71 9 6 2 3 4 5 88 5 3405

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 70 10 5 1 1 2 9 91 3 4634
2020 Health care practitioners 78 8 3 0 3 0 8 94 3 37
2020 Federal regulators 74 9 4 2 1 2 7 92 4 213
2020 Compliance, inspection and enforcement 73 10 4 2 2 2 7 92 4 9250
2020 Communications or public affairs 79 8 4 1 1 1 6 94 2 394
2020 Access to information and privacy 73 10 4 4 2 1 6 90 6 398
2020 Security 82 7 5 0 0 0 7 95 0 262
2020 Science and technology 71 12 3 2 2 1 8 92 4 196
2020 Library services 86 7 0 0 0 3 3 100 0 27
2020 Legal services 66 16 6 3 1 2 7 90 4 136
2020 Administration and operations 76 9 4 1 1 1 6 93 3 2397
2020 Human resources 77 9 4 1 1 1 7 93 3 1161
2020 Financial management 75 12 4 1 1 2 6 94 2 611
2020 Procurement 77 12 2 0 0 1 7 97 0 81
2020 Real property 80 8 2 1 1 0 7 95 3 152
2020 Materiel management 73 10 2 3 1 3 7 93 5 86
2020 Information management 72 10 4 2 4 2 6 90 6 285
2020 Information technology 75 11 4 1 1 1 7 94 2 2413
2020 Internal audit 73 11 4 2 2 2 6 92 4 343
2020 Evaluation 66 17 6 2 1 3 5 90 3 150
2020 Data sciences 76 10 4 0 1 1 7 94 2 199
2020 Policy 76 10 4 1 1 1 8 94 2 417
2020 Project management 76 11 4 1 0 1 6 95 1 694
2020 Other services to the public 74 10 4 1 1 2 8 92 3 2477
2020 None of the above 72 11 5 2 1 3 7 91 3 3151
2019 Client contact centre 73 9 4 1 2 2 10 93 3 3744
2019 Health care practitioners 81 3 6 0 0 0 10 93 0 31
2019 Federal regulators 75 8 4 2 4 2 6 90 6 222
2019 Compliance, inspection and enforcement 75 8 4 1 2 2 8 92 3 8704
2019 Communications or public affairs 79 7 2 1 2 2 7 95 3 363
2019 Access to information and privacy 76 9 4 1 1 1 9 94 2 367
2019 Security 81 3 3 2 0 0 10 94 2 225
2019 Science and technology 78 10 2 0 2 2 7 96 2 178
2019 Library services 79 9 0 0 3 0 8 96 4 33
2019 Legal services 74 5 7 1 2 0 11 89 4 137
2019 Administration and operations 78 7 3 1 1 2 8 94 3 2471
2019 Human resources 82 5 2 1 1 1 8 96 2 1031
2019 Financial management 78 8 3 1 2 1 7 94 3 684
2019 Procurement 92 5 0 0 0 0 3 100 0 65
2019 Real property 79 8 2 2 1 3 6 95 3 160
2019 Materiel management 73 10 2 2 4 3 7 92 7 128
2019 Information management 75 8 4 2 1 2 8 93 3 319
2019 Information technology 78 7 3 1 1 2 9 95 2 2408
2019 Internal audit 74 8 3 1 1 3 10 94 2 382
2019 Evaluation 77 8 4 1 1 2 8 94 2 188
2019 Data sciences 85 5 2 0 1 1 7 97 1 234
2019 Policy 77 7 4 1 2 2 7 93 3 373
2019 Project management 80 7 3 1 1 1 7 95 1 596
2019 Other services to the public 76 7 3 1 2 2 8 93 3 2140
2019 None of the above 73 7 3 2 1 3 10 92 4 3398

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 32 19 11 6 1 2 62 18 4634
2020 Health care practitioners 33 39 8 11 8 0 0 72 20 36
2020 Federal regulators 44 30 11 8 5 1 0 76 12 211
2020 Compliance, inspection and enforcement 28 39 15 12 5 0 0 68 17 9213
2020 Communications or public affairs 48 34 9 6 2 0 0 83 8 395
2020 Access to information and privacy 37 36 14 8 3 0 1 74 12 399
2020 Security 48 36 10 5 1 0 0 84 6 259
2020 Science and technology 27 39 15 11 7 0 0 66 18 197
2020 Library services 40 40 7 7 7 0 0 79 14 27
2020 Legal services 42 33 12 9 4 0 0 75 13 136
2020 Administration and operations 44 34 11 6 4 0 1 79 10 2381
2020 Human resources 44 36 9 8 3 0 0 80 11 1156
2020 Financial management 43 34 11 7 3 0 0 78 10 606
2020 Procurement 44 38 9 5 4 0 0 83 9 81
2020 Real property 39 41 13 4 2 0 1 81 6 153
2020 Materiel management 28 40 16 11 5 0 0 68 16 84
2020 Information management 38 39 11 6 5 1 1 78 11 285
2020 Information technology 44 38 10 5 2 0 0 83 7 2405
2020 Internal audit 30 37 18 10 3 0 1 68 14 341
2020 Evaluation 31 38 17 7 5 1 1 71 12 149
2020 Data sciences 45 37 12 4 1 0 0 83 5 197
2020 Policy 41 34 11 8 4 0 0 76 12 414
2020 Project management 51 34 8 6 2 0 0 84 8 690
2020 Other services to the public 32 38 15 10 4 1 1 71 14 2470
2020 None of the above 31 35 16 10 6 1 0 68 16 3142
2019 Client contact centre 23 34 18 15 8 0 1 58 24 3745
2019 Health care practitioners 26 47 19 6 3 0 0 72 9 32
2019 Federal regulators 32 34 13 15 6 0 0 66 21 224
2019 Compliance, inspection and enforcement 25 38 16 13 8 0 0 63 21 8689
2019 Communications or public affairs 39 38 11 7 5 0 0 77 12 366
2019 Access to information and privacy 37 33 16 8 5 0 1 71 12 368
2019 Security 49 32 10 5 4 0 0 81 9 226
2019 Science and technology 27 41 12 12 8 1 0 68 20 180
2019 Library services 25 42 15 10 8 0 0 67 18 32
2019 Legal services 37 32 16 8 6 1 0 69 15 137
2019 Administration and operations 38 36 13 8 4 0 0 74 13 2468
2019 Human resources 41 38 9 8 4 0 0 79 12 1023
2019 Financial management 35 40 11 10 5 1 0 75 15 687
2019 Procurement 40 48 5 6 2 0 0 88 8 65
2019 Real property 37 37 14 9 2 0 0 74 12 159
2019 Materiel management 35 40 11 5 7 1 2 77 12 130
2019 Information management 37 34 13 10 5 0 0 71 16 317
2019 Information technology 37 39 12 7 4 0 0 77 11 2408
2019 Internal audit 27 39 16 13 4 0 0 67 17 379
2019 Evaluation 30 39 17 10 3 0 0 69 13 189
2019 Data sciences 35 45 11 6 3 0 0 80 9 232
2019 Policy 30 39 13 11 7 0 0 69 18 371
2019 Project management 43 37 10 6 4 0 0 80 10 597
2019 Other services to the public 29 36 16 11 7 0 0 66 18 2137
2019 None of the above 27 36 17 12 7 0 0 64 19 3400
2018 Client contact centre 19 33 21 16 10 0 1 53 26 3412
2018 Health care practitioners 29 44 18 5 5 0 0 72 10 41
2018 Federal regulators 27 42 13 11 7 0 0 69 18 244
2018 Compliance, inspection and enforcement 22 37 16 15 10 0 0 59 25 8732
2018 Communications or public affairs 32 38 12 14 4 0 0 70 18 349
2018 Access to information and privacy 28 36 17 12 7 0 1 64 19 324
2018 Security 44 41 5 7 3 0 0 85 10 221
2018 Science and technology 18 40 19 11 12 0 0 59 23 169
2018 Library services 40 31 12 3 11 3 0 73 15 28
2018 Legal services 26 38 15 10 10 0 1 65 20 115
2018 Administration and operations 35 38 12 9 5 0 0 73 15 2395
2018 Human resources 34 40 13 9 4 0 0 74 13 1004
2018 Financial management 30 38 15 9 8 0 0 68 17 686
2018 Procurement 27 55 9 5 3 0 0 82 8 74
2018 Real property 33 39 12 6 10 0 0 72 16 143
2018 Materiel management 38 37 12 5 8 0 0 75 13 139
2018 Information management 27 40 15 11 6 1 0 68 17 302
2018 Information technology 32 41 13 8 5 0 0 74 13 2438
2018 Internal audit 27 33 20 11 8 0 0 60 20 383
2018 Evaluation 29 35 16 13 7 0 0 65 20 191
2018 Data sciences 32 38 14 8 7 1 0 70 15 162
2018 Policy 34 38 12 8 6 1 0 73 15 345
2018 Project management 42 38 9 6 5 0 0 81 10 539
2018 Other services to the public 28 36 15 12 9 0 0 64 21 1781
2018 None of the above 25 35 16 13 9 1 0 61 23 3111
2017 Client contact centre 20 34 19 15 11 0 1 55 26 3277
2017 Health care practitioners 29 56 0 7 4 0 4 89 11 27
2017 Federal regulators 31 39 12 12 6 0 0 70 18 236
2017 Compliance, inspection and enforcement 21 39 14 16 10 0 0 60 26 8840
2017 Communications or public affairs 35 41 9 11 4 0 0 76 15 325
2017 Access to information and privacy 31 43 10 7 7 1 1 75 14 271
2017 Security 38 45 9 5 2 0 0 84 7 244
2017 Science and technology 19 40 15 14 11 0 0 59 25 256
2017 Library services 31 38 21 7 0 4 0 71 7 29
2017 Legal services 23 36 13 18 8 2 0 61 26 109
2017 Administration and operations 34 41 11 9 5 0 0 75 14 2442
2017 Human resources 36 42 9 8 5 0 0 78 13 964
2017 Financial management 32 38 13 9 6 1 0 71 16 666
2017 Procurement 38 42 10 7 3 0 0 80 10 70
2017 Real property 35 40 11 6 7 0 1 76 13 120
2017 Materiel management 36 42 12 6 4 0 0 78 10 116
2017 Information management 30 46 10 8 6 0 0 76 14 265
2017 Information technology 33 45 11 7 4 0 0 78 11 2570
2017 Internal audit 21 38 19 16 7 0 0 59 23 279
2017 Evaluation 31 33 19 9 6 1 0 65 16 143
2017 Data sciences 36 42 9 11 2 0 0 78 13 179
2017 Policy 38 38 9 10 6 0 0 76 16 341
2017 Project management 41 40 9 6 4 0 0 81 10 515
2017 Other services to the public 25 37 14 14 8 0 1 63 22 1809
2017 None of the above 25 39 17 11 7 1 1 64 19 4579
2014 Client contact centre 16 38 18 17 11 0 0 54 28 3680
2014 Health care practitioners 32 37 8 16 8 0 0 69 24 38
2014 Federal regulators 27 35 13 13 12 0 0 61 25 277
2014 Compliance, inspection and enforcement 17 40 14 16 12 0 0 57 29 9901
2014 Communications or public affairs 32 37 11 12 6 1 0 70 18 337
2014 Access to information and privacy 27 44 17 7 6 0 0 70 13 247
2014 Security 31 49 10 7 2 1 0 81 9 247
2014 Science and technology 20 35 15 13 15 0 0 56 29 249
2014 Library services 40 41 3 6 10 0 0 81 16 30
2014 Legal services 26 38 14 17 5 0 0 65 22 125
2014 Administration and operations 29 41 11 11 7 0 0 71 18 3078
2014 Human resources 28 42 10 12 7 0 0 70 20 1095
2014 Financial management 25 43 12 12 7 0 0 68 19 814
2014 Procurement 27 45 11 10 6 0 1 74 15 73
2014 Real property 29 46 13 11 2 0 0 75 13 160
2014 Materiel management 21 43 17 13 5 0 0 64 18 164
2014 Information management 25 45 16 8 5 0 0 70 13 321
2014 Information technology 27 44 11 10 7 0 0 72 17 2848
2014 Internal audit 19 36 17 18 9 0 1 55 28 338
2014 Evaluation 22 43 10 17 7 1 1 66 24 180
2014 Other services to the public 22 39 15 15 9 1 0 61 24 2583
2014 None of the above 21 38 15 14 11 1 0 60 25 4822

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 31 20 10 5 1 2 63 16 4647
2020 Health care practitioners 37 32 11 14 6 0 0 70 19 37
2020 Federal regulators 43 28 10 10 7 1 1 73 17 210
2020 Compliance, inspection and enforcement 31 36 18 10 5 0 0 66 15 9256
2020 Communications or public affairs 51 32 8 7 2 0 0 84 9 394
2020 Access to information and privacy 40 31 15 9 2 2 0 73 12 400
2020 Security 52 31 13 3 1 0 0 83 4 260
2020 Science and technology 26 36 20 9 9 0 0 62 18 197
2020 Library services 36 46 7 3 7 0 0 83 10 27
2020 Legal services 37 29 20 6 8 0 0 66 14 134
2020 Administration and operations 48 30 13 5 3 0 0 78 9 2396
2020 Human resources 50 32 9 7 2 0 0 82 9 1164
2020 Financial management 47 33 11 5 3 0 0 81 9 609
2020 Procurement 43 31 19 4 4 0 0 74 7 81
2020 Real property 46 37 10 3 3 0 1 83 6 153
2020 Materiel management 33 35 21 6 3 0 1 69 9 85
2020 Information management 44 32 12 7 5 0 0 77 12 285
2020 Information technology 46 34 12 5 3 0 0 80 7 2414
2020 Internal audit 34 33 21 8 4 0 1 67 12 339
2020 Evaluation 34 34 16 10 4 1 1 69 14 148
2020 Data sciences 53 35 8 4 0 0 0 88 4 199
2020 Policy 40 36 12 7 5 0 0 76 12 417
2020 Project management 55 30 8 5 2 0 0 84 8 694
2020 Other services to the public 35 34 18 8 4 1 1 70 12 2475
2020 None of the above 35 33 18 8 5 1 1 69 13 3155
2019 Client contact centre 25 32 21 12 8 1 1 58 20 3759
2019 Health care practitioners 31 30 22 6 6 0 5 64 13 32
2019 Federal regulators 31 29 15 14 10 1 0 61 24 225
2019 Compliance, inspection and enforcement 27 35 19 11 8 0 0 62 19 8728
2019 Communications or public affairs 44 32 12 6 4 0 1 77 10 366
2019 Access to information and privacy 36 36 16 7 3 0 1 73 11 367
2019 Security 49 33 8 5 4 0 0 82 9 227
2019 Science and technology 25 35 19 12 8 0 1 61 21 180
2019 Library services 28 41 16 15 0 0 0 69 15 31
2019 Legal services 35 32 17 6 10 1 0 67 15 139
2019 Administration and operations 43 32 14 7 4 0 0 75 11 2473
2019 Human resources 47 32 11 6 3 0 0 79 10 1032
2019 Financial management 38 35 14 8 4 0 0 74 12 686
2019 Procurement 44 40 6 6 4 0 0 84 10 66
2019 Real property 42 35 14 7 3 0 0 76 10 160
2019 Materiel management 38 35 14 7 4 0 1 74 12 131
2019 Information management 38 31 18 7 6 1 0 69 13 317
2019 Information technology 39 35 15 6 4 0 0 75 10 2419
2019 Internal audit 28 37 21 9 4 1 0 65 14 382
2019 Evaluation 32 31 21 13 3 0 0 63 17 190
2019 Data sciences 50 30 13 4 3 0 0 80 7 233
2019 Policy 35 35 15 8 8 0 0 70 16 376
2019 Project management 49 30 10 8 4 0 0 79 11 599
2019 Other services to the public 33 32 19 9 7 0 1 65 15 2142
2019 None of the above 31 33 19 10 7 0 0 64 16 3410
2018 Client contact centre 22 32 21 14 10 0 1 55 24 3408
2018 Health care practitioners 38 35 17 10 0 0 0 73 10 41
2018 Federal regulators 30 34 18 10 7 0 1 64 17 242
2018 Compliance, inspection and enforcement 24 34 20 13 9 0 0 58 22 8708
2018 Communications or public affairs 36 35 12 12 5 0 0 71 17 346
2018 Access to information and privacy 29 38 15 10 8 0 1 68 17 323
2018 Security 42 43 8 4 3 0 0 85 7 221
2018 Science and technology 26 29 19 11 15 1 1 55 26 170
2018 Library services 44 30 8 8 11 0 0 74 18 27
2018 Legal services 31 39 15 7 7 0 1 71 14 115
2018 Administration and operations 40 34 14 7 5 0 0 74 12 2394
2018 Human resources 40 37 11 8 4 0 0 77 11 1004
2018 Financial management 36 35 16 8 6 0 0 71 13 689
2018 Procurement 34 44 15 4 3 0 0 78 7 74
2018 Real property 34 36 11 11 8 0 0 70 19 142
2018 Materiel management 42 30 16 5 6 0 1 72 12 140
2018 Information management 33 38 13 10 6 1 0 71 16 301
2018 Information technology 34 39 14 8 4 0 0 73 13 2426
2018 Internal audit 30 31 21 9 8 0 1 61 17 381
2018 Evaluation 33 26 19 13 7 0 0 60 21 191
2018 Data sciences 43 29 14 10 4 1 0 72 14 162
2018 Policy 34 36 14 8 7 1 0 70 15 344
2018 Project management 47 32 11 6 4 0 0 80 10 534
2018 Other services to the public 31 34 18 10 7 0 0 65 17 1776
2018 None of the above 29 34 19 10 8 0 0 63 18 3099
2017 Client contact centre 23 32 21 14 9 0 1 56 22 3283
2017 Health care practitioners 29 44 16 7 4 0 0 73 11 27
2017 Federal regulators 30 37 15 9 9 0 0 67 18 234
2017 Compliance, inspection and enforcement 22 35 18 14 10 0 0 58 24 8841
2017 Communications or public affairs 38 38 11 8 5 0 0 76 13 325
2017 Access to information and privacy 34 40 13 7 4 1 0 75 12 269
2017 Security 39 39 14 5 2 0 0 79 8 245
2017 Science and technology 22 28 19 18 12 1 1 51 30 256
2017 Library services 27 41 25 0 7 0 0 68 7 29
2017 Legal services 25 37 14 16 7 1 1 62 23 109
2017 Administration and operations 40 34 13 8 5 0 0 74 13 2441
2017 Human resources 42 36 11 8 3 0 0 78 11 966
2017 Financial management 34 37 15 8 5 0 0 72 13 666
2017 Procurement 37 39 13 10 1 0 0 76 11 70
2017 Real property 37 34 13 11 4 0 1 72 15 120
2017 Materiel management 39 32 17 8 4 0 0 71 12 117
2017 Information management 36 38 12 8 6 0 0 74 14 265
2017 Information technology 35 38 14 8 4 0 0 74 12 2569
2017 Internal audit 24 30 23 15 7 1 1 55 22 278
2017 Evaluation 32 40 15 11 3 0 0 71 14 142
2017 Data sciences 48 34 12 4 3 0 0 82 7 179
2017 Policy 33 36 15 10 6 0 0 69 16 341
2017 Project management 48 32 10 6 3 0 1 81 9 515
2017 Other services to the public 29 32 19 12 7 0 1 62 20 1806
2017 None of the above 29 35 18 10 6 0 1 65 17 4582
2014 Client contact centre 20 35 21 14 10 0 0 55 25 3679
2014 Health care practitioners 34 29 19 13 5 0 0 63 18 38
2014 Federal regulators 27 36 14 13 10 1 0 63 23 275
2014 Compliance, inspection and enforcement 20 36 17 15 11 0 0 57 26 9898
2014 Communications or public affairs 37 36 11 10 6 0 0 74 16 337
2014 Access to information and privacy 33 38 17 8 4 0 0 72 12 247
2014 Security 34 44 11 8 2 1 0 79 10 247
2014 Science and technology 24 30 16 13 16 0 0 54 30 249
2014 Library services 40 30 20 10 0 0 0 70 10 30
2014 Legal services 30 35 21 9 6 0 0 65 14 125
2014 Administration and operations 36 35 14 8 6 0 0 72 15 3079
2014 Human resources 35 37 11 9 7 0 0 73 16 1095
2014 Financial management 30 39 13 11 7 0 1 69 17 815
2014 Procurement 29 38 16 10 7 0 0 67 17 73
2014 Real property 37 34 14 13 2 1 0 71 15 160
2014 Materiel management 33 42 9 10 6 0 0 75 16 164
2014 Information management 31 40 15 9 5 0 0 71 14 321
2014 Information technology 33 37 14 10 6 0 0 70 16 2847
2014 Internal audit 18 38 22 12 10 1 1 57 21 338
2014 Evaluation 30 34 17 12 7 0 1 64 19 180
2014 Other services to the public 26 35 18 12 8 0 0 62 21 2583
2014 None of the above 26 35 17 12 9 0 1 62 21 4820

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 40 9 5 2 0 0 84 7 4609
2020 Health care practitioners 43 40 6 9 3 0 0 83 11 36
2020 Federal regulators 42 34 15 6 3 1 0 76 9 205
2020 Compliance, inspection and enforcement 34 44 12 7 3 0 0 78 10 9165
2020 Communications or public affairs 48 39 6 4 1 0 0 88 6 396
2020 Access to information and privacy 42 41 9 6 2 0 0 84 7 395
2020 Security 51 35 7 4 1 0 1 87 6 257
2020 Science and technology 30 47 13 7 3 0 0 78 10 195
2020 Library services 51 45 0 4 0 0 0 96 4 26
2020 Legal services 35 43 11 9 2 0 0 79 11 135
2020 Administration and operations 48 36 9 5 2 0 0 84 7 2374
2020 Human resources 48 37 7 5 2 0 0 86 7 1146
2020 Financial management 44 41 9 5 1 0 0 85 6 603
2020 Procurement 44 44 8 5 0 0 0 87 5 80
2020 Real property 44 38 9 6 2 0 1 83 8 152
2020 Materiel management 41 37 15 7 1 0 0 78 8 85
2020 Information management 43 40 10 2 4 0 0 84 6 281
2020 Information technology 46 38 10 4 1 0 0 85 6 2404
2020 Internal audit 39 45 10 4 1 0 0 85 5 334
2020 Evaluation 38 40 14 7 1 0 0 79 7 150
2020 Data sciences 41 44 6 5 1 1 0 87 7 199
2020 Policy 41 41 8 6 4 0 0 82 10 413
2020 Project management 47 37 9 4 2 0 1 85 6 692
2020 Other services to the public 42 41 9 6 2 0 0 84 7 2464
2020 None of the above 38 39 13 6 3 0 0 78 9 3118
2019 Client contact centre 34 43 12 7 3 0 0 78 10 3713
2019 Health care practitioners 34 46 10 6 3 0 0 81 10 31
2019 Federal regulators 36 38 12 9 4 0 0 75 13 224
2019 Compliance, inspection and enforcement 30 44 13 9 4 0 0 74 13 8609
2019 Communications or public affairs 40 39 11 6 3 0 1 80 9 362
2019 Access to information and privacy 45 38 7 8 2 0 0 83 10 360
2019 Security 53 33 7 4 2 0 0 86 7 221
2019 Science and technology 33 44 13 8 1 0 1 77 10 180
2019 Library services 38 25 15 9 8 0 5 67 17 33
2019 Legal services 36 36 10 11 6 1 0 73 17 135
2019 Administration and operations 43 38 10 6 3 0 0 81 9 2440
2019 Human resources 46 36 9 6 3 0 0 82 9 1020
2019 Financial management 40 42 9 7 2 0 0 83 8 675
2019 Procurement 52 35 8 3 2 0 0 87 5 63
2019 Real property 43 40 9 5 4 0 0 83 9 157
2019 Materiel management 44 38 6 7 4 0 2 83 11 129
2019 Information management 37 39 14 7 2 0 1 77 9 313
2019 Information technology 41 39 11 5 3 0 0 80 8 2391
2019 Internal audit 33 45 15 4 2 0 0 79 6 377
2019 Evaluation 34 45 15 6 1 0 0 79 7 186
2019 Data sciences 40 41 11 5 2 0 1 82 7 230
2019 Policy 33 43 12 8 4 0 1 76 12 365
2019 Project management 43 34 12 8 2 0 0 78 10 587
2019 Other services to the public 39 38 12 8 3 0 0 77 11 2112
2019 None of the above 34 41 14 7 3 0 0 75 11 3364
2018 Client contact centre 30 42 14 10 5 0 0 72 14 3410
2018 Health care practitioners 39 38 10 8 3 3 0 79 10 41
2018 Federal regulators 30 39 16 6 7 0 1 70 14 245
2018 Compliance, inspection and enforcement 26 39 17 11 6 0 0 65 17 8718
2018 Communications or public affairs 32 43 11 10 4 1 0 75 14 350
2018 Access to information and privacy 34 38 13 11 5 0 0 71 15 324
2018 Security 45 39 6 7 2 0 0 85 10 222
2018 Science and technology 23 44 19 9 6 0 0 66 15 170
2018 Library services 49 26 7 11 7 0 0 75 18 28
2018 Legal services 35 37 15 6 6 1 0 73 12 114
2018 Administration and operations 39 36 13 8 4 0 0 75 11 2401
2018 Human resources 37 39 11 9 4 0 0 76 13 1007
2018 Financial management 37 37 14 7 5 0 0 74 12 688
2018 Procurement 42 42 11 4 1 0 0 84 5 75
2018 Real property 39 36 12 7 5 0 1 76 13 143
2018 Materiel management 45 30 15 4 6 0 0 75 9 139
2018 Information management 32 41 12 8 5 1 0 74 14 300
2018 Information technology 35 40 14 7 4 0 0 75 11 2435
2018 Internal audit 32 41 15 6 5 0 1 74 11 382
2018 Evaluation 34 38 14 9 4 0 1 73 13 191
2018 Data sciences 36 35 13 9 5 1 1 72 14 163
2018 Policy 37 35 13 9 6 0 1 73 15 342
2018 Project management 41 37 9 10 2 0 0 78 12 536
2018 Other services to the public 35 36 14 9 6 0 0 71 15 1781
2018 None of the above 31 36 17 9 6 0 0 67 15 3109
2017 Client contact centre 31 41 14 9 5 0 0 72 14 3275
2017 Health care practitioners 33 41 7 7 7 0 4 77 15 27
2017 Federal regulators 31 45 10 8 6 0 0 76 14 235
2017 Compliance, inspection and enforcement 25 41 15 12 6 0 0 66 19 8841
2017 Communications or public affairs 37 41 8 10 4 1 0 78 13 324
2017 Access to information and privacy 40 39 10 4 5 0 0 80 10 271
2017 Security 41 43 10 4 2 0 0 84 6 244
2017 Science and technology 28 39 15 10 7 0 1 68 17 256
2017 Library services 20 55 10 7 7 0 0 75 14 29
2017 Legal services 29 37 15 10 7 0 1 67 17 109
2017 Administration and operations 40 37 11 8 4 0 0 78 11 2445
2017 Human resources 41 38 8 8 4 0 0 79 13 964
2017 Financial management 38 40 11 7 3 0 0 78 11 666
2017 Procurement 45 41 10 4 0 0 0 86 4 70
2017 Real property 37 39 13 7 5 0 0 76 12 120
2017 Materiel management 44 32 12 8 3 0 0 76 12 117
2017 Information management 33 45 10 8 4 0 0 78 12 265
2017 Information technology 36 41 13 6 3 0 0 78 10 2569
2017 Internal audit 25 45 17 10 4 0 0 70 13 277
2017 Evaluation 34 43 12 8 3 0 0 77 11 143
2017 Data sciences 39 40 13 6 1 0 1 80 7 179
2017 Policy 37 43 7 8 4 0 1 81 12 341
2017 Project management 43 37 10 6 2 0 0 81 9 514
2017 Other services to the public 33 38 13 10 5 0 0 72 15 1813
2017 None of the above 31 39 15 9 5 0 0 71 14 4577
2014 Client contact centre 30 44 13 8 4 0 0 75 12 3678
2014 Health care practitioners 50 39 5 3 3 0 0 90 5 38
2014 Federal regulators 29 39 17 9 6 1 0 68 15 277
2014 Compliance, inspection and enforcement 24 41 16 12 7 0 0 66 19 9899
2014 Communications or public affairs 41 33 13 8 4 0 0 74 13 336
2014 Access to information and privacy 36 43 12 6 3 0 0 79 9 247
2014 Security 40 40 11 5 2 1 0 81 7 247
2014 Science and technology 27 45 11 5 11 0 1 73 16 249
2014 Library services 53 30 10 7 0 0 0 83 7 30
2014 Legal services 31 42 14 9 4 0 0 73 13 125
2014 Administration and operations 37 38 12 7 4 0 0 76 12 3079
2014 Human resources 38 39 11 9 3 0 0 77 12 1095
2014 Financial management 33 44 12 7 4 0 0 77 11 815
2014 Procurement 37 37 12 10 3 0 1 75 13 73
2014 Real property 40 36 14 9 2 0 0 75 11 160
2014 Materiel management 34 38 17 8 2 1 0 73 10 164
2014 Information management 31 40 15 9 4 0 0 72 13 321
2014 Information technology 36 39 14 7 4 0 0 75 11 2848
2014 Internal audit 22 50 15 8 5 0 0 72 13 337
2014 Evaluation 32 38 14 9 5 1 1 71 14 180
2014 Other services to the public 33 39 14 9 5 0 0 72 15 2581
2014 None of the above 29 40 16 9 6 0 0 69 15 4823

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 25 36 20 8 3 7 1 67 12 4641
2020 Health care practitioners 32 44 8 8 6 0 3 77 14 37
2020 Federal regulators 33 35 13 13 2 4 0 71 16 213
2020 Compliance, inspection and enforcement 20 40 20 10 4 5 0 63 15 9258
2020 Communications or public affairs 29 46 14 6 1 4 0 78 7 397
2020 Access to information and privacy 26 37 19 8 3 5 2 68 12 400
2020 Security 33 44 14 4 1 3 0 80 5 261
2020 Science and technology 18 39 20 11 9 4 0 59 21 195
2020 Library services 16 47 22 7 8 0 0 63 15 27
2020 Legal services 24 38 22 7 5 4 1 64 12 136
2020 Administration and operations 34 40 15 6 2 3 0 77 8 2397
2020 Human resources 33 44 13 6 1 3 0 79 7 1161
2020 Financial management 34 41 14 5 3 3 1 77 8 611
2020 Procurement 34 45 15 2 1 2 0 81 4 81
2020 Real property 27 49 13 5 2 3 0 79 7 154
2020 Materiel management 27 39 19 7 3 6 0 70 11 86
2020 Information management 26 43 18 3 4 4 1 73 7 285
2020 Information technology 31 43 13 6 2 4 1 78 8 2412
2020 Internal audit 24 40 21 6 2 7 1 68 9 342
2020 Evaluation 20 45 18 8 5 4 0 67 14 149
2020 Data sciences 33 43 11 6 1 5 0 81 8 199
2020 Policy 31 41 13 9 3 3 0 74 13 417
2020 Project management 34 42 14 5 2 2 0 78 8 696
2020 Other services to the public 26 39 19 8 3 5 1 69 11 2474
2020 None of the above 25 38 20 8 4 5 1 67 12 3156
2019 Client contact centre 20 35 23 10 5 5 1 59 16 3750
2019 Health care practitioners 35 43 15 0 3 3 0 81 3 31
2019 Federal regulators 28 32 19 10 6 5 0 63 17 225
2019 Compliance, inspection and enforcement 17 38 21 12 6 5 0 58 19 8732
2019 Communications or public affairs 24 44 16 9 2 4 0 71 12 365
2019 Access to information and privacy 26 38 22 6 2 4 1 68 9 369
2019 Security 32 41 16 7 2 2 0 75 9 224
2019 Science and technology 20 34 22 15 6 4 0 56 22 180
2019 Library services 23 44 27 0 6 0 0 67 6 33
2019 Legal services 24 36 18 12 7 3 0 62 20 139
2019 Administration and operations 28 41 17 7 3 3 1 71 11 2476
2019 Human resources 29 46 13 6 2 2 1 78 8 1034
2019 Financial management 26 42 17 8 4 3 0 71 12 687
2019 Procurement 27 47 18 3 3 1 0 76 6 66
2019 Real property 28 45 12 9 2 3 0 76 11 161
2019 Materiel management 28 45 14 7 3 1 1 75 10 131
2019 Information management 22 43 18 11 3 2 0 67 14 320
2019 Information technology 27 40 18 7 3 4 1 71 11 2421
2019 Internal audit 19 38 27 8 3 5 1 61 11 384
2019 Evaluation 19 36 24 11 4 7 0 59 15 189
2019 Data sciences 24 47 16 6 2 4 0 75 8 234
2019 Policy 19 45 19 8 4 5 0 68 13 373
2019 Project management 29 42 15 7 3 3 0 74 11 597
2019 Other services to the public 21 38 21 9 4 6 1 63 15 2140
2019 None of the above 21 36 21 10 6 5 1 60 17 3411
2018 Client contact centre 19 31 25 12 7 5 1 53 20 3434
2018 Health care practitioners 21 44 20 10 3 3 0 66 13 39
2018 Federal regulators 17 36 25 13 6 2 0 54 20 246
2018 Compliance, inspection and enforcement 17 32 25 13 9 4 0 51 23 8727
2018 Communications or public affairs 24 39 19 10 4 5 0 66 15 353
2018 Access to information and privacy 26 33 23 7 7 3 0 61 15 324
2018 Security 35 42 12 6 2 2 0 80 8 223
2018 Science and technology 16 33 21 16 9 5 0 51 26 169
2018 Library services 32 28 22 7 10 0 0 60 18 28
2018 Legal services 15 43 21 10 8 4 0 60 18 114
2018 Administration and operations 27 38 19 8 5 3 0 67 13 2397
2018 Human resources 27 40 19 7 3 2 0 69 11 1014
2018 Financial management 26 38 20 7 6 4 0 66 13 695
2018 Procurement 23 40 26 4 3 4 0 66 7 74
2018 Real property 22 42 21 3 8 4 0 66 11 146
2018 Materiel management 33 38 15 7 4 2 1 73 12 139
2018 Information management 21 40 24 7 6 1 0 62 14 302
2018 Information technology 23 38 23 8 4 3 0 64 13 2436
2018 Internal audit 22 32 26 11 5 3 1 56 17 385
2018 Evaluation 25 33 22 12 6 2 0 59 18 194
2018 Data sciences 26 40 19 7 5 4 0 68 13 165
2018 Policy 25 37 18 13 5 2 0 63 19 350
2018 Project management 29 41 15 9 3 1 0 72 12 542
2018 Other services to the public 23 33 22 10 7 5 0 59 18 1782
2018 None of the above 20 32 24 11 7 5 1 56 19 3103
2017 Client contact centre 20 32 23 11 7 7 1 56 20 3289
2017 Health care practitioners 27 39 19 7 4 0 4 69 11 27
2017 Federal regulators 17 39 19 10 9 5 0 60 20 236
2017 Compliance, inspection and enforcement 15 31 23 14 10 6 0 49 26 8867
2017 Communications or public affairs 24 40 19 9 4 4 0 67 14 328
2017 Access to information and privacy 28 34 18 9 4 7 1 67 14 269
2017 Security 34 40 17 6 2 1 0 75 8 246
2017 Science and technology 15 27 26 12 13 7 0 45 27 257
2017 Library services 24 41 17 11 7 0 0 65 18 29
2017 Legal services 15 35 23 13 9 5 0 53 23 111
2017 Administration and operations 26 39 18 9 5 3 0 67 14 2451
2017 Human resources 29 41 15 8 4 3 0 72 12 966
2017 Financial management 26 38 18 8 6 3 0 66 15 668
2017 Procurement 26 46 19 7 1 1 0 72 9 70
2017 Real property 23 43 17 7 6 5 0 69 13 119
2017 Materiel management 26 40 19 6 6 3 0 68 12 118
2017 Information management 21 37 22 9 5 5 0 62 15 265
2017 Information technology 23 39 21 9 4 5 0 65 14 2574
2017 Internal audit 15 35 24 12 7 7 1 54 20 280
2017 Evaluation 24 39 18 8 5 5 1 67 13 143
2017 Data sciences 24 41 21 10 3 1 0 65 13 180
2017 Policy 25 38 18 10 5 5 0 66 16 340
2017 Project management 31 38 17 8 4 2 0 70 12 514
2017 Other services to the public 22 32 22 12 6 6 0 57 19 1815
2017 None of the above 20 34 23 10 7 6 1 57 18 4584

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 32 10 5 2 1 1 82 8 4652
2020 Health care practitioners 43 45 0 9 3 0 0 89 11 36
2020 Federal regulators 55 25 12 5 2 0 0 80 7 212
2020 Compliance, inspection and enforcement 50 33 9 5 2 0 0 84 7 9237
2020 Communications or public affairs 55 29 6 7 2 0 0 84 10 395
2020 Access to information and privacy 52 31 8 5 2 0 2 84 8 400
2020 Security 58 29 6 4 2 0 1 88 6 262
2020 Science and technology 48 31 12 6 2 1 0 80 8 197
2020 Library services 36 57 7 0 0 0 0 93 0 27
2020 Legal services 51 28 11 6 3 1 0 80 9 136
2020 Administration and operations 55 30 7 5 2 0 0 86 7 2394
2020 Human resources 60 27 6 5 3 0 0 87 7 1164
2020 Financial management 56 28 7 6 2 0 0 84 8 610
2020 Procurement 57 35 5 1 1 0 0 92 3 80
2020 Real property 58 28 8 6 0 0 0 86 6 154
2020 Materiel management 49 29 12 6 2 0 2 79 8 85
2020 Information management 56 26 12 4 3 0 0 81 7 286
2020 Information technology 54 31 8 5 2 0 0 85 7 2410
2020 Internal audit 51 35 8 4 1 0 1 87 5 340
2020 Evaluation 54 30 8 2 4 1 1 85 6 150
2020 Data sciences 56 31 7 6 0 0 0 87 6 200
2020 Policy 55 30 5 7 3 0 0 85 10 417
2020 Project management 58 28 5 6 2 0 0 86 9 693
2020 Other services to the public 53 31 9 5 2 1 0 84 7 2470
2020 None of the above 49 32 9 5 3 0 1 82 9 3157
2019 Client contact centre 42 34 11 8 4 0 1 77 12 3750
2019 Health care practitioners 36 40 20 0 3 0 0 77 3 32
2019 Federal regulators 51 33 5 4 6 0 1 84 11 223
2019 Compliance, inspection and enforcement 49 34 9 6 3 0 0 83 9 8711
2019 Communications or public affairs 53 31 8 6 3 0 0 84 8 364
2019 Access to information and privacy 55 29 9 5 2 0 1 85 7 368
2019 Security 62 28 3 3 3 0 0 91 6 226
2019 Science and technology 51 34 10 3 1 0 0 86 4 180
2019 Library services 52 23 5 3 11 5 0 79 15 33
2019 Legal services 52 28 7 7 5 1 0 81 13 138
2019 Administration and operations 54 30 7 5 3 0 0 85 8 2472
2019 Human resources 60 28 5 5 2 0 0 88 8 1028
2019 Financial management 52 31 8 6 3 0 0 84 9 685
2019 Procurement 59 26 11 1 3 0 0 84 4 66
2019 Real property 58 25 9 6 3 0 0 83 8 160
2019 Materiel management 53 28 7 7 3 0 1 82 10 130
2019 Information management 47 32 10 8 3 0 0 79 11 320
2019 Information technology 52 31 9 6 3 0 0 83 8 2421
2019 Internal audit 54 31 8 4 2 0 1 87 6 383
2019 Evaluation 47 31 15 5 2 0 0 78 7 190
2019 Data sciences 52 33 9 4 2 0 0 85 6 234
2019 Policy 51 30 7 8 3 1 0 82 11 374
2019 Project management 57 31 4 5 2 0 0 88 8 600
2019 Other services to the public 50 31 9 6 3 0 0 82 9 2139
2019 None of the above 47 32 10 6 4 0 1 80 10 3407
2018 Client contact centre 41 36 11 7 5 0 0 77 12 3427
2018 Health care practitioners 53 33 7 5 3 0 0 86 8 41
2018 Federal regulators 50 33 9 4 3 0 0 84 7 247
2018 Compliance, inspection and enforcement 45 35 9 7 3 0 0 81 10 8742
2018 Communications or public affairs 49 35 7 6 2 1 0 84 8 350
2018 Access to information and privacy 48 32 7 6 5 0 1 81 11 323
2018 Security 62 29 4 4 2 0 0 91 5 225
2018 Science and technology 50 32 9 5 3 0 0 82 9 170
2018 Library services 60 11 8 11 10 0 0 71 21 28
2018 Legal services 53 24 12 7 3 1 1 78 10 115
2018 Administration and operations 50 33 8 5 3 0 1 84 8 2400
2018 Human resources 54 31 6 7 3 0 0 85 9 1009
2018 Financial management 50 29 10 6 5 0 0 79 10 693
2018 Procurement 64 25 7 1 1 0 1 91 3 75
2018 Real property 58 27 6 5 4 0 0 86 9 146
2018 Materiel management 48 33 7 6 5 0 0 82 11 141
2018 Information management 49 33 9 7 2 0 0 82 9 301
2018 Information technology 48 34 9 5 3 0 1 83 9 2439
2018 Internal audit 48 34 12 3 3 0 1 82 6 386
2018 Evaluation 51 36 8 2 2 1 0 87 4 194
2018 Data sciences 60 25 5 4 6 0 1 85 10 163
2018 Policy 48 31 9 8 3 0 0 80 11 345
2018 Project management 52 30 9 5 4 0 0 82 9 538
2018 Other services to the public 45 34 10 7 3 0 0 80 10 1786
2018 None of the above 44 34 12 6 4 0 1 79 10 3111
2017 Client contact centre 38 38 11 8 4 0 1 77 12 3288
2017 Health care practitioners 41 33 14 8 0 0 5 78 8 26
2017 Federal regulators 46 34 9 6 3 0 1 81 10 233
2017 Compliance, inspection and enforcement 42 36 9 7 5 0 0 78 12 8856
2017 Communications or public affairs 45 32 7 10 3 0 1 78 14 327
2017 Access to information and privacy 43 35 8 7 4 1 2 80 11 271
2017 Security 53 30 7 6 3 0 0 84 9 246
2017 Science and technology 39 39 9 7 5 0 0 78 12 257
2017 Library services 41 41 7 7 4 0 0 83 11 29
2017 Legal services 43 31 13 6 7 0 0 74 13 111
2017 Administration and operations 50 32 8 6 3 0 0 82 10 2451
2017 Human resources 51 33 5 7 4 0 0 85 11 967
2017 Financial management 50 31 7 8 3 0 0 81 12 667
2017 Procurement 56 36 3 1 3 0 1 93 4 70
2017 Real property 53 27 9 7 3 0 0 81 10 120
2017 Materiel management 47 33 8 8 3 0 0 80 12 117
2017 Information management 44 36 9 8 3 0 0 80 10 263
2017 Information technology 47 35 9 6 3 0 0 83 8 2575
2017 Internal audit 43 38 9 4 4 0 1 83 8 280
2017 Evaluation 44 40 10 2 4 1 0 84 6 143
2017 Data sciences 50 31 11 6 2 0 1 82 8 180
2017 Policy 54 30 5 6 4 1 0 85 10 341
2017 Project management 55 29 6 7 3 0 0 84 9 515
2017 Other services to the public 45 33 11 6 3 0 1 79 10 1816
2017 None of the above 43 34 11 7 4 0 0 78 11 4588
2014 Client contact centre 36 37 13 8 4 0 1 74 13 3677
2014 Health care practitioners 68 21 3 0 8 0 0 89 8 37
2014 Federal regulators 41 35 11 8 5 0 0 76 13 276
2014 Compliance, inspection and enforcement 40 36 11 7 4 0 0 77 12 9898
2014 Communications or public affairs 52 28 9 7 4 0 1 81 10 337
2014 Access to information and privacy 48 31 11 6 2 1 1 80 9 247
2014 Security 53 32 7 4 2 1 0 86 7 247
2014 Science and technology 45 35 6 7 6 0 0 81 13 249
2014 Library services 57 30 4 10 0 0 0 86 10 30
2014 Legal services 50 28 10 6 5 0 2 79 11 125
2014 Administration and operations 46 34 9 6 4 0 0 81 10 3079
2014 Human resources 48 33 7 7 4 0 0 81 11 1094
2014 Financial management 46 34 10 5 3 0 0 81 8 816
2014 Procurement 48 38 7 7 0 0 0 86 7 73
2014 Real property 44 38 10 4 2 0 1 83 7 160
2014 Materiel management 41 32 15 6 4 1 1 75 11 164
2014 Information management 45 34 9 7 4 1 0 80 11 321
2014 Information technology 48 33 9 6 3 1 0 82 9 2847
2014 Internal audit 39 39 12 6 3 1 1 79 10 339
2014 Evaluation 38 38 12 8 3 1 1 77 12 180
2014 Other services to the public 42 35 12 6 4 0 1 77 11 2580
2014 None of the above 39 36 12 8 5 0 1 75 13 4820

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 57 27 8 2 1 1 3 88 4 4622
2020 Health care practitioners 52 33 11 3 0 0 0 86 3 36
2020 Federal regulators 51 29 14 3 2 0 0 81 5 210
2020 Compliance, inspection and enforcement 44 35 14 4 2 0 1 79 6 9188
2020 Communications or public affairs 39 33 18 6 3 0 0 72 10 394
2020 Access to information and privacy 47 30 12 5 3 1 3 79 8 399
2020 Security 45 35 13 3 3 0 0 81 6 257
2020 Science and technology 45 35 16 2 0 0 0 81 3 195
2020 Library services 41 41 18 0 0 0 0 82 0 26
2020 Legal services 47 24 14 11 4 0 1 72 14 134
2020 Administration and operations 48 31 13 5 3 0 0 79 8 2380
2020 Human resources 37 34 16 8 5 0 1 72 13 1159
2020 Financial management 47 34 14 4 2 0 0 81 5 609
2020 Procurement 33 47 13 5 1 0 1 81 6 81
2020 Real property 42 32 18 4 2 1 1 75 6 153
2020 Materiel management 62 25 12 1 0 0 0 87 1 86
2020 Information management 49 32 10 4 3 0 1 83 7 282
2020 Information technology 43 36 13 6 3 0 0 79 8 2401
2020 Internal audit 47 38 12 1 1 0 0 85 2 334
2020 Evaluation 53 30 12 2 1 2 0 85 3 149
2020 Data sciences 43 34 12 7 3 1 1 78 10 198
2020 Policy 45 30 15 6 3 0 0 76 9 415
2020 Project management 38 33 18 7 4 0 0 71 11 694
2020 Other services to the public 52 30 12 3 1 1 1 84 4 2462
2020 None of the above 48 31 13 4 2 1 1 81 6 3133
2019 Client contact centre 54 27 11 3 1 0 3 84 5 3749
2019 Health care practitioners 46 29 17 3 0 0 5 79 3 31
2019 Federal regulators 48 31 14 5 2 0 0 79 7 221
2019 Compliance, inspection and enforcement 40 34 17 5 3 0 1 75 8 8661
2019 Communications or public affairs 45 35 13 5 2 0 0 80 7 366
2019 Access to information and privacy 52 28 14 4 2 0 0 81 5 366
2019 Security 48 37 10 3 1 0 1 86 4 227
2019 Science and technology 48 35 13 4 0 0 0 83 4 179
2019 Library services 33 36 18 10 0 0 3 72 10 32
2019 Legal services 36 31 16 7 7 1 1 69 14 138
2019 Administration and operations 47 32 14 5 2 0 0 79 7 2465
2019 Human resources 38 31 19 8 4 0 0 70 12 1027
2019 Financial management 45 36 14 4 1 0 0 81 5 683
2019 Procurement 52 28 15 4 0 0 0 80 4 66
2019 Real property 46 27 16 6 4 1 1 74 10 159
2019 Materiel management 58 31 6 2 1 1 1 91 3 129
2019 Information management 47 32 13 4 2 1 1 81 6 317
2019 Information technology 49 33 12 5 2 0 0 82 6 2416
2019 Internal audit 53 32 10 3 0 0 0 87 4 382
2019 Evaluation 44 38 12 4 2 1 0 82 6 189
2019 Data sciences 55 30 11 2 2 0 0 85 4 235
2019 Policy 44 35 15 6 1 0 0 78 7 374
2019 Project management 41 33 17 5 3 0 1 75 8 596
2019 Other services to the public 47 31 14 4 2 0 1 80 6 2123
2019 None of the above 46 31 15 4 2 0 1 79 7 3373
2018 Client contact centre 53 28 10 4 2 0 3 84 6 3438
2018 Health care practitioners 52 32 11 5 0 0 0 83 5 41
2018 Federal regulators 46 30 14 7 2 0 1 77 9 246
2018 Compliance, inspection and enforcement 38 34 18 6 3 0 1 73 9 8783
2018 Communications or public affairs 37 37 14 6 5 0 1 75 10 353
2018 Access to information and privacy 45 28 14 7 5 0 0 74 11 325
2018 Security 51 34 8 5 1 0 0 86 6 225
2018 Science and technology 43 35 14 5 3 0 0 78 8 170
2018 Library services 26 44 17 7 3 0 3 72 11 28
2018 Legal services 40 31 16 8 4 0 1 72 12 115
2018 Administration and operations 46 31 15 6 3 0 0 77 8 2411
2018 Human resources 33 31 19 11 4 0 1 65 15 1014
2018 Financial management 43 34 13 6 2 0 0 78 9 692
2018 Procurement 51 36 9 3 1 0 0 87 4 75
2018 Real property 45 29 13 7 3 0 2 76 11 146
2018 Materiel management 63 23 10 3 1 0 1 86 4 141
2018 Information management 50 32 11 5 1 0 1 83 6 301
2018 Information technology 46 35 13 4 2 0 0 81 6 2446
2018 Internal audit 52 32 10 4 1 1 1 85 5 384
2018 Evaluation 45 33 16 6 1 0 0 78 6 193
2018 Data sciences 55 31 12 1 1 0 0 86 3 164
2018 Policy 48 28 17 4 3 0 1 77 6 344
2018 Project management 41 32 17 5 4 0 0 73 9 539
2018 Other services to the public 45 30 15 6 2 0 1 77 8 1795
2018 None of the above 45 32 15 6 2 0 1 77 8 3123
2017 Client contact centre 53 30 8 3 1 0 4 88 4 3290
2017 Health care practitioners 58 11 23 4 0 0 4 72 4 27
2017 Federal regulators 40 33 16 4 3 3 1 76 7 236
2017 Compliance, inspection and enforcement 40 35 15 6 2 1 2 77 8 8871
2017 Communications or public affairs 46 34 12 5 2 1 1 81 7 328
2017 Access to information and privacy 43 32 17 5 2 0 1 75 7 271
2017 Security 50 37 7 4 1 0 1 88 5 246
2017 Science and technology 44 39 13 3 1 0 0 83 4 257
2017 Library services 35 17 31 11 0 0 7 56 11 29
2017 Legal services 42 27 17 7 4 0 3 71 12 111
2017 Administration and operations 44 35 13 5 2 0 1 80 7 2454
2017 Human resources 33 36 17 8 5 0 1 70 13 967
2017 Financial management 39 40 15 4 2 0 1 80 6 669
2017 Procurement 49 34 7 4 3 0 3 86 7 70
2017 Real property 42 36 16 5 0 0 1 79 5 120
2017 Materiel management 53 32 14 1 0 0 0 85 1 118
2017 Information management 48 33 14 3 1 0 1 82 4 264
2017 Information technology 48 36 10 4 1 0 1 85 5 2575
2017 Internal audit 49 37 10 1 1 1 1 88 2 280
2017 Evaluation 54 33 6 3 1 1 2 90 3 143
2017 Data sciences 54 35 7 2 1 0 1 89 3 180
2017 Policy 50 33 11 3 2 0 1 83 6 342
2017 Project management 44 38 11 4 2 0 0 83 6 515
2017 Other services to the public 45 31 15 5 2 1 2 77 7 1819
2017 None of the above 46 32 13 4 2 1 2 80 6 4592
2014 Client contact centre 54 29 10 3 2 0 3 85 5 3679
2014 Health care practitioners 53 34 5 2 3 3 0 89 5 38
2014 Federal regulators 38 30 20 5 5 0 2 69 11 278
2014 Compliance, inspection and enforcement 36 34 19 6 3 0 1 71 10 9901
2014 Communications or public affairs 44 34 15 6 1 0 1 78 7 337
2014 Access to information and privacy 41 35 13 8 2 0 1 77 10 247
2014 Security 38 40 13 4 2 1 1 80 6 246
2014 Science and technology 35 44 11 7 2 0 1 80 9 249
2014 Library services 34 43 17 3 3 0 0 77 6 30
2014 Legal services 46 34 15 3 2 0 0 79 5 125
2014 Administration and operations 43 34 15 6 3 0 1 77 8 3079
2014 Human resources 36 35 17 8 3 0 1 72 11 1094
2014 Financial management 44 34 14 5 3 0 0 79 7 814
2014 Procurement 41 41 12 1 3 0 1 83 4 73
2014 Real property 44 38 12 6 0 1 0 82 6 160
2014 Materiel management 58 27 12 1 1 0 1 86 2 164
2014 Information management 52 31 10 5 2 0 1 83 7 321
2014 Information technology 48 36 11 3 1 0 0 84 4 2849
2014 Internal audit 44 36 13 4 2 0 1 81 6 338
2014 Evaluation 42 35 15 4 2 1 2 79 6 180
2014 Other services to the public 44 32 15 4 2 0 2 78 7 2584
2014 None of the above 43 32 15 5 3 0 2 76 8 4822

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 33 67 4659
2020 Health care practitioners 43 57 37
2020 Federal regulators 46 54 212
2020 Compliance, inspection and enforcement 45 55 9277
2020 Communications or public affairs 35 65 396
2020 Access to information and privacy 36 64 401
2020 Security 38 62 262
2020 Science and technology 42 58 197
2020 Library services 47 53 27
2020 Legal services 43 57 136
2020 Administration and operations 39 61 2405
2020 Human resources 42 58 1165
2020 Financial management 43 57 614
2020 Procurement 41 59 81
2020 Real property 47 53 154
2020 Materiel management 25 75 86
2020 Information management 40 60 285
2020 Information technology 37 63 2422
2020 Internal audit 49 51 342
2020 Evaluation 44 56 150
2020 Data sciences 46 54 200
2020 Policy 44 56 419
2020 Project management 43 57 697
2020 Other services to the public 40 60 2487
2020 None of the above 40 60 3159

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 15 13 2 3 8 22 74 7 4653
2020 Health care practitioners 45 17 16 3 0 11 8 77 3 37
2020 Federal regulators 60 14 7 2 1 5 10 87 4 213
2020 Compliance, inspection and enforcement 53 18 9 2 2 5 10 84 5 9266
2020 Communications or public affairs 55 15 9 2 1 6 13 86 3 396
2020 Access to information and privacy 41 18 16 2 2 7 15 74 5 398
2020 Security 56 19 8 2 1 5 9 87 4 262
2020 Science and technology 50 22 6 2 4 7 9 85 7 197
2020 Library services 49 21 19 0 0 3 7 78 0 27
2020 Legal services 53 20 9 2 3 5 9 84 6 136
2020 Administration and operations 55 16 9 3 2 5 11 83 6 2399
2020 Human resources 60 15 6 2 1 7 9 89 4 1165
2020 Financial management 59 18 7 1 1 5 8 89 3 612
2020 Procurement 58 15 12 5 0 2 9 81 6 81
2020 Real property 57 20 6 6 1 1 8 86 7 153
2020 Materiel management 47 19 11 4 2 1 16 79 8 86
2020 Information management 53 18 7 2 3 6 10 85 6 286
2020 Information technology 56 19 9 1 1 6 8 86 3 2418
2020 Internal audit 50 24 9 2 3 8 5 84 5 342
2020 Evaluation 49 13 12 5 2 8 11 77 9 150
2020 Data sciences 63 20 6 2 1 5 3 90 4 200
2020 Policy 60 15 9 2 1 5 7 86 4 419
2020 Project management 63 12 6 2 2 5 10 88 5 696
2020 Other services to the public 48 15 11 2 2 7 15 80 6 2482
2020 None of the above 48 17 11 2 2 6 13 80 5 3161

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Client contact centre 20 44 36 4669
2020 Health care practitioners 14 54 32 37
2020 Federal regulators 22 44 34 213
2020 Compliance, inspection and enforcement 19 47 34 9285
2020 Communications or public affairs 27 42 31 397
2020 Access to information and privacy 16 44 40 400
2020 Security 19 42 39 262
2020 Science and technology 18 50 32 197
2020 Library services 15 55 30 27
2020 Legal services 18 40 41 136
2020 Administration and operations 24 41 35 2402
2020 Human resources 24 42 34 1168
2020 Financial management 23 42 35 614
2020 Procurement 10 51 40 81
2020 Real property 20 44 36 154
2020 Materiel management 21 42 37 86
2020 Information management 27 42 31 286
2020 Information technology 18 48 34 2424
2020 Internal audit 21 51 28 343
2020 Evaluation 21 42 37 150
2020 Data sciences 23 44 33 200
2020 Policy 28 40 32 419
2020 Project management 28 37 35 697
2020 Other services to the public 18 45 37 2486
2020 None of the above 18 50 32 3168
2019 Client contact centre 28 35 37 3773
2019 Health care practitioners 31 42 28 32
2019 Federal regulators 21 45 34 225
2019 Compliance, inspection and enforcement 21 44 35 8748
2019 Communications or public affairs 26 31 43 367
2019 Access to information and privacy 22 42 36 371
2019 Security 27 37 36 225
2019 Science and technology 18 51 31 181
2019 Library services 14 64 23 33
2019 Legal services 26 48 26 139
2019 Administration and operations 28 36 36 2486
2019 Human resources 28 37 35 1036
2019 Financial management 24 43 32 689
2019 Procurement 19 42 39 66
2019 Real property 24 36 40 161
2019 Materiel management 28 35 37 131
2019 Information management 27 39 34 319
2019 Information technology 21 44 35 2431
2019 Internal audit 24 42 34 385
2019 Evaluation 24 36 40 190
2019 Data sciences 31 32 37 234
2019 Policy 30 30 40 377
2019 Project management 34 29 37 600
2019 Other services to the public 20 41 39 2148
2019 None of the above 20 42 38 3425
2018 Client contact centre 26 39 35 3447
2018 Health care practitioners 12 56 32 41
2018 Federal regulators 17 46 37 246
2018 Compliance, inspection and enforcement 20 47 33 8793
2018 Communications or public affairs 30 31 39 353
2018 Access to information and privacy 21 44 35 327
2018 Security 26 36 37 227
2018 Science and technology 15 55 30 170
2018 Library services 19 46 35 28
2018 Legal services 22 44 33 115
2018 Administration and operations 25 40 35 2413
2018 Human resources 27 40 33 1015
2018 Financial management 28 40 32 693
2018 Procurement 19 49 32 75
2018 Real property 26 40 34 145
2018 Materiel management 28 37 35 141
2018 Information management 25 43 32 303
2018 Information technology 23 42 36 2448
2018 Internal audit 19 53 29 387
2018 Evaluation 23 48 29 192
2018 Data sciences 30 35 36 166
2018 Policy 28 38 33 351
2018 Project management 34 33 33 542
2018 Other services to the public 18 44 38 1791
2018 None of the above 18 44 37 3125
2017 Client contact centre 24 43 33 3291
2017 Health care practitioners 10 44 46 27
2017 Federal regulators 23 46 31 235
2017 Compliance, inspection and enforcement 19 49 33 8863
2017 Communications or public affairs 33 33 34 328
2017 Access to information and privacy 23 44 33 271
2017 Security 29 38 33 245
2017 Science and technology 17 48 34 257
2017 Library services 14 69 18 29
2017 Legal services 24 48 29 111
2017 Administration and operations 27 40 33 2451
2017 Human resources 29 39 31 968
2017 Financial management 26 42 32 668
2017 Procurement 20 51 28 70
2017 Real property 29 43 29 119
2017 Materiel management 27 40 33 117
2017 Information management 27 45 28 265
2017 Information technology 21 47 32 2576
2017 Internal audit 18 44 38 280
2017 Evaluation 27 43 31 143
2017 Data sciences 28 31 41 180
2017 Policy 31 36 33 342
2017 Project management 36 33 31 514
2017 Other services to the public 19 46 35 1818
2017 None of the above 20 46 34 4593
2014 Client contact centre 24 43 32 3678
2014 Health care practitioners 16 63 21 38
2014 Federal regulators 22 45 33 277
2014 Compliance, inspection and enforcement 19 49 32 9903
2014 Communications or public affairs 30 34 37 337
2014 Access to information and privacy 17 47 36 247
2014 Security 30 33 38 247
2014 Science and technology 13 58 29 249
2014 Library services 14 63 23 30
2014 Legal services 26 48 26 125
2014 Administration and operations 27 41 32 3074
2014 Human resources 31 36 33 1094
2014 Financial management 27 40 33 816
2014 Procurement 27 40 33 73
2014 Real property 28 36 36 160
2014 Materiel management 27 38 35 164
2014 Information management 26 38 36 321
2014 Information technology 20 48 32 2849
2014 Internal audit 19 48 32 339
2014 Evaluation 26 38 37 180
2014 Other services to the public 20 45 36 2582
2014 None of the above 20 46 35 4823

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Client contact centre 14 54 18 4 5 4 959
2020 Federal regulators 36 51 6 2 4 0 47
2020 Compliance, inspection and enforcement 32 46 13 4 2 3 1790
2020 Communications or public affairs 15 47 23 5 6 4 107
2020 Access to information and privacy 23 41 21 7 1 6 68
2020 Security 37 50 4 3 0 7 49
2020 Science and technology 34 22 28 8 6 3 35
2020 Legal services 12 30 46 0 4 8 26
2020 Administration and operations 30 47 14 2 2 4 585
2020 Human resources 22 51 12 3 5 8 277
2020 Financial management 16 57 16 1 5 5 139
2020 Real property 27 37 16 0 10 10 31
2020 Materiel management 25 25 10 10 29 0 15
2020 Information management 11 48 23 0 6 11 73
2020 Information technology 28 50 12 3 4 3 449
2020 Internal audit 26 48 15 5 3 3 69
2020 Evaluation 15 46 22 0 13 3 31
2020 Data sciences 10 62 17 0 2 8 48
2020 Policy 27 52 18 2 0 2 117
2020 Project management 21 59 13 1 2 5 195
2020 Other services to the public 23 49 20 2 3 3 458
2020 None of the above 24 43 17 3 5 8 580
2019 Client contact centre 13 43 22 6 12 3 1026
2019 Federal regulators 23 38 13 14 11 2 46
2019 Compliance, inspection and enforcement 25 44 15 6 6 4 1816
2019 Communications or public affairs 12 39 29 3 13 4 97
2019 Access to information and privacy 12 30 23 2 29 4 77
2019 Security 23 43 8 3 15 8 58
2019 Science and technology 18 30 15 15 19 3 30
2019 Legal services 18 35 37 5 3 3 38
2019 Administration and operations 27 43 15 2 9 5 682
2019 Human resources 20 42 18 4 11 4 280
2019 Financial management 14 48 20 4 7 6 167
2019 Procurement 8 32 40 0 13 8 12
2019 Real property 20 39 21 7 7 8 38
2019 Materiel management 24 34 8 8 15 11 35
2019 Information management 21 35 26 3 12 3 85
2019 Information technology 21 45 19 5 6 4 518
2019 Internal audit 19 36 14 6 22 4 89
2019 Evaluation 19 34 24 4 19 0 45
2019 Data sciences 4 35 24 10 19 9 70
2019 Policy 18 42 27 2 8 3 114
2019 Project management 13 58 17 2 6 5 202
2019 Other services to the public 17 39 21 7 12 5 411
2019 None of the above 23 38 18 4 11 5 664
2018 Client contact centre 17 46 24 4 4 5 887
2018 Federal regulators 26 46 19 0 3 7 42
2018 Compliance, inspection and enforcement 25 45 15 8 3 4 1754
2018 Communications or public affairs 5 52 25 4 7 7 107
2018 Access to information and privacy 20 36 28 4 6 4 68
2018 Security 20 52 13 0 10 4 60
2018 Science and technology 16 29 24 19 8 4 25
2018 Legal services 23 35 34 4 0 4 26
2018 Administration and operations 28 45 15 4 3 5 610
2018 Human resources 20 45 21 4 5 5 277
2018 Financial management 15 54 22 2 3 4 195
2018 Procurement 21 35 29 0 0 15 14
2018 Real property 16 26 35 5 15 3 38
2018 Materiel management 19 45 18 8 6 5 40
2018 Information management 20 43 23 3 6 6 74
2018 Information technology 20 49 22 3 2 4 548
2018 Internal audit 22 43 19 4 5 7 72
2018 Evaluation 22 40 23 2 7 5 44
2018 Data sciences 13 39 24 15 9 2 50
2018 Policy 25 40 21 8 2 4 99
2018 Project management 16 60 16 2 2 5 184
2018 Other services to the public 19 41 24 3 4 8 327
2018 None of the above 25 40 19 3 7 6 568
2017 Client contact centre 22 39 20 4 8 7 776
2017 Federal regulators 25 35 13 9 5 13 54
2017 Compliance, inspection and enforcement 29 39 12 9 6 5 1648
2017 Communications or public affairs 12 39 30 5 10 5 104
2017 Access to information and privacy 11 27 24 8 22 8 60
2017 Security 16 56 14 4 8 1 72
2017 Science and technology 28 34 22 6 8 0 44
2017 Legal services 30 30 19 4 9 8 26
2017 Administration and operations 25 42 14 4 8 7 669
2017 Human resources 18 50 23 3 3 3 287
2017 Financial management 14 53 19 5 4 5 174
2017 Procurement 34 35 22 0 9 0 14
2017 Real property 23 35 20 6 7 9 34
2017 Materiel management 23 41 25 3 7 0 31
2017 Information management 17 40 32 3 4 4 72
2017 Information technology 22 48 18 3 5 4 538
2017 Internal audit 19 35 19 10 11 6 51
2017 Evaluation 20 28 13 5 21 13 38
2017 Data sciences 8 33 27 6 23 4 50
2017 Policy 22 44 19 6 5 4 107
2017 Project management 11 61 15 1 8 5 184
2017 Other services to the public 25 37 15 4 11 8 350
2017 None of the above 29 34 14 4 9 10 924
2014 Client contact centre 21 47 19 8 9999 6 895
2014 Federal regulators 29 45 13 8 9999 5 61
2014 Compliance, inspection and enforcement 28 45 12 10 9999 6 1882
2014 Communications or public affairs 16 47 21 7 9999 9 100
2014 Access to information and privacy 22 50 17 4 9999 7 42
2014 Security 22 49 18 6 9999 6 72
2014 Science and technology 37 26 13 3 9999 22 32
2014 Legal services 9 37 27 12 9999 15 33
2014 Administration and operations 27 51 11 5 9999 5 830
2014 Human resources 20 48 19 7 9999 5 344
2014 Financial management 19 48 19 6 9999 7 217
2014 Procurement 20 55 20 0 9999 5 20
2014 Real property 27 33 20 2 9999 18 45
2014 Materiel management 25 43 16 11 9999 4 44
2014 Information management 12 51 22 7 9999 8 83
2014 Information technology 24 51 13 7 9999 5 563
2014 Internal audit 17 48 17 7 9999 10 66
2014 Evaluation 23 32 24 12 9999 9 47
2014 Other services to the public 27 46 12 7 9999 7 511
2014 None of the above 30 39 14 7 9999 10 947
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 57 32 6 3 1 0 0 90 4 4623
2020 Health care practitioners 70 17 6 6 3 0 0 86 8 37
2020 Federal regulators 56 28 8 5 3 0 0 84 8 207
2020 Compliance, inspection and enforcement 50 37 7 3 1 0 0 88 5 9220
2020 Communications or public affairs 62 28 6 2 1 0 0 90 3 395
2020 Access to information and privacy 53 34 7 3 1 2 0 89 3 398
2020 Security 61 33 3 2 0 0 0 94 3 259
2020 Science and technology 41 38 11 6 4 0 0 79 10 196
2020 Library services 63 34 0 3 0 0 0 97 3 27
2020 Legal services 52 39 5 1 2 0 0 91 3 136
2020 Administration and operations 56 32 7 2 2 0 0 89 4 2381
2020 Human resources 59 31 6 3 1 0 0 90 4 1158
2020 Financial management 56 35 5 3 1 0 0 91 3 606
2020 Procurement 53 36 10 0 0 1 0 90 0 81
2020 Real property 57 33 5 3 2 0 0 90 4 154
2020 Materiel management 57 31 6 2 4 0 0 88 7 86
2020 Information management 52 32 9 4 3 0 0 85 6 284
2020 Information technology 55 36 6 2 1 0 0 91 3 2401
2020 Internal audit 49 39 10 2 1 0 0 87 3 337
2020 Evaluation 50 36 9 4 1 0 0 86 5 148
2020 Data sciences 46 43 7 3 0 1 0 90 3 198
2020 Policy 57 33 4 4 3 0 0 90 6 416
2020 Project management 56 34 6 2 1 0 0 90 4 689
2020 Other services to the public 59 32 5 3 1 0 0 91 4 2467
2020 None of the above 52 34 8 4 2 0 0 87 6 3150
2019 Client contact centre 46 37 9 4 2 0 0 84 7 3744
2019 Health care practitioners 41 47 6 6 0 0 0 88 6 32
2019 Federal regulators 51 35 7 5 2 0 0 86 7 224
2019 Compliance, inspection and enforcement 47 38 8 4 2 0 0 86 6 8694
2019 Communications or public affairs 48 39 7 3 3 0 0 87 6 365
2019 Access to information and privacy 56 31 9 2 2 0 0 88 3 363
2019 Security 57 34 3 4 2 0 0 91 6 225
2019 Science and technology 40 43 6 8 3 0 0 83 11 180
2019 Library services 53 23 15 0 9 0 0 76 9 32
2019 Legal services 54 35 7 3 1 1 0 89 4 138
2019 Administration and operations 51 36 8 3 1 0 0 88 4 2476
2019 Human resources 54 34 6 3 1 0 0 89 5 1032
2019 Financial management 52 39 6 2 1 0 0 91 4 686
2019 Procurement 56 34 6 0 4 0 0 90 4 65
2019 Real property 48 39 8 3 3 0 0 87 6 160
2019 Materiel management 52 30 9 4 4 0 0 83 8 130
2019 Information management 44 37 10 7 1 0 0 82 8 316
2019 Information technology 50 36 8 3 1 0 0 87 5 2408
2019 Internal audit 46 39 9 5 1 0 0 86 6 380
2019 Evaluation 46 43 6 2 3 0 0 90 4 186
2019 Data sciences 49 37 8 6 0 0 0 86 6 233
2019 Policy 49 38 6 5 2 0 0 87 7 373
2019 Project management 48 36 9 5 1 0 0 84 7 597
2019 Other services to the public 52 34 9 3 1 0 0 87 5 2131
2019 None of the above 45 37 10 4 2 0 0 83 7 3400
2018 Client contact centre 45 40 9 4 2 0 0 85 6 3429
2018 Health care practitioners 54 36 5 3 0 3 0 92 3 41
2018 Federal regulators 49 38 7 4 2 0 0 87 6 246
2018 Compliance, inspection and enforcement 47 40 7 4 2 0 0 88 6 8762
2018 Communications or public affairs 50 37 7 5 1 0 0 87 6 350
2018 Access to information and privacy 51 37 8 2 2 0 0 87 4 326
2018 Security 62 31 5 1 1 0 0 94 1 223
2018 Science and technology 37 43 10 7 4 0 0 80 11 169
2018 Library services 53 29 8 7 0 3 0 85 7 28
2018 Legal services 49 40 7 1 3 1 0 90 4 115
2018 Administration and operations 51 36 8 3 2 0 0 87 5 2409
2018 Human resources 51 37 7 3 1 0 0 89 4 1013
2018 Financial management 52 37 6 3 2 0 0 89 5 691
2018 Procurement 52 37 9 0 1 0 0 89 1 75
2018 Real property 49 42 3 4 2 0 0 91 6 143
2018 Materiel management 55 32 10 1 1 0 0 88 2 140
2018 Information management 48 39 8 4 1 0 0 87 5 303
2018 Information technology 47 41 8 3 1 0 0 88 4 2444
2018 Internal audit 43 44 7 4 2 0 0 87 7 384
2018 Evaluation 52 35 7 3 2 1 0 88 5 190
2018 Data sciences 39 40 11 8 1 0 0 80 9 163
2018 Policy 47 38 9 4 1 0 0 85 6 346
2018 Project management 50 38 9 3 0 0 0 88 3 539
2018 Other services to the public 52 36 7 3 1 0 0 88 4 1789
2018 None of the above 45 39 10 3 2 1 0 85 6 3120
2017 Client contact centre 43 39 10 4 3 1 0 83 7 3284
2017 Health care practitioners 54 27 11 4 0 0 4 85 4 27
2017 Federal regulators 43 40 9 5 3 0 0 83 8 235
2017 Compliance, inspection and enforcement 41 41 9 5 3 0 0 83 8 8854
2017 Communications or public affairs 44 40 9 3 3 1 0 84 6 327
2017 Access to information and privacy 53 33 9 2 2 1 0 86 4 271
2017 Security 50 35 8 7 0 0 0 85 7 246
2017 Science and technology 35 40 12 7 5 0 0 76 12 255
2017 Library services 47 42 4 4 4 0 0 89 7 28
2017 Legal services 41 47 6 3 2 1 0 89 5 110
2017 Administration and operations 48 38 9 3 2 0 0 86 6 2449
2017 Human resources 47 40 7 3 2 0 0 88 5 966
2017 Financial management 46 40 9 2 2 0 0 87 4 668
2017 Procurement 54 37 4 4 0 0 0 91 4 70
2017 Real property 42 41 8 7 2 0 0 83 9 120
2017 Materiel management 47 37 9 4 2 0 0 85 6 117
2017 Information management 43 38 9 7 2 1 0 82 9 265
2017 Information technology 43 41 9 4 2 0 0 85 6 2574
2017 Internal audit 35 47 12 4 2 0 0 82 6 279
2017 Evaluation 46 44 4 3 1 1 0 91 5 142
2017 Data sciences 40 47 9 2 1 0 0 87 3 180
2017 Policy 49 36 9 5 1 0 0 85 6 342
2017 Project management 47 37 8 5 2 0 0 85 7 514
2017 Other services to the public 48 38 8 4 2 0 0 86 6 1814
2017 None of the above 42 40 10 5 3 1 0 83 7 4585
2014 Client contact centre 40 43 10 4 2 1 0 84 6 3680
2014 Health care practitioners 60 37 0 3 0 0 0 97 3 38
2014 Federal regulators 40 41 12 3 4 0 0 81 7 276
2014 Compliance, inspection and enforcement 39 42 10 5 3 0 0 81 8 9898
2014 Communications or public affairs 50 37 6 5 2 0 0 87 7 337
2014 Access to information and privacy 55 31 9 2 1 2 0 87 3 247
2014 Security 45 44 6 2 1 2 0 91 2 247
2014 Science and technology 44 36 9 4 6 1 0 81 10 249
2014 Library services 66 20 7 7 0 0 0 86 7 30
2014 Legal services 43 44 6 4 2 0 1 88 6 125
2014 Administration and operations 46 39 10 3 2 1 0 85 5 3078
2014 Human resources 46 35 11 6 1 0 0 82 7 1094
2014 Financial management 40 44 11 4 1 0 0 84 5 815
2014 Procurement 41 43 8 6 1 1 0 85 7 73
2014 Real property 48 40 7 4 1 0 0 88 5 160
2014 Materiel management 44 40 11 4 1 0 0 84 5 164
2014 Information management 41 42 10 3 3 1 0 84 6 320
2014 Information technology 44 40 10 4 2 0 0 83 6 2848
2014 Internal audit 28 50 13 6 3 0 0 78 9 338
2014 Evaluation 40 38 13 8 1 1 0 78 9 180
2014 Other services to the public 44 40 10 4 2 1 0 84 6 2581
2014 None of the above 40 42 11 4 2 1 0 82 6 4815

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 38 10 3 1 1 0 86 4 4648
2020 Health care practitioners 34 52 14 0 0 0 0 86 0 37
2020 Federal regulators 46 35 8 8 2 1 0 82 10 213
2020 Compliance, inspection and enforcement 34 45 13 5 2 1 0 80 7 9264
2020 Communications or public affairs 41 43 9 4 1 2 0 86 5 397
2020 Access to information and privacy 46 36 10 4 1 1 2 84 5 400
2020 Security 43 43 9 3 1 1 0 87 4 262
2020 Science and technology 27 49 9 11 3 0 0 77 14 196
2020 Library services 40 50 7 3 0 0 0 90 3 27
2020 Legal services 30 47 15 6 1 1 0 78 8 134
2020 Administration and operations 41 44 9 4 1 1 0 86 5 2398
2020 Human resources 46 41 8 3 2 1 0 87 5 1166
2020 Financial management 45 40 11 3 1 1 0 85 4 613
2020 Procurement 38 43 10 7 0 2 0 83 7 81
2020 Real property 43 40 11 4 0 1 0 84 5 154
2020 Materiel management 34 37 16 9 2 0 2 73 11 86
2020 Information management 35 46 9 4 4 1 1 82 8 283
2020 Information technology 43 41 10 4 1 1 0 85 5 2415
2020 Internal audit 40 47 9 3 1 1 0 87 3 342
2020 Evaluation 42 40 11 5 1 3 0 84 5 149
2020 Data sciences 38 44 10 5 2 1 0 82 7 199
2020 Policy 42 39 12 4 3 1 0 81 7 419
2020 Project management 40 44 10 5 1 0 0 84 6 693
2020 Other services to the public 44 39 11 3 1 1 0 84 4 2482
2020 None of the above 35 44 14 4 2 1 0 80 6 3154
2019 Client contact centre 35 42 14 5 2 1 0 78 7 3774
2019 Health care practitioners 29 55 10 6 0 0 0 84 6 31
2019 Federal regulators 34 43 13 6 4 0 0 77 10 225
2019 Compliance, inspection and enforcement 27 44 17 8 3 1 0 72 11 8731
2019 Communications or public affairs 29 47 12 8 3 1 0 77 10 366
2019 Access to information and privacy 45 38 12 4 1 0 0 83 5 370
2019 Security 42 42 9 4 2 2 0 85 6 227
2019 Science and technology 25 50 13 7 4 1 0 76 11 181
2019 Library services 34 45 12 6 0 3 0 82 6 33
2019 Legal services 29 44 14 8 5 0 0 73 13 139
2019 Administration and operations 34 44 14 6 2 1 0 78 8 2480
2019 Human resources 37 47 9 5 1 1 0 85 6 1034
2019 Financial management 35 43 13 5 2 1 0 79 7 687
2019 Procurement 32 46 15 6 0 1 0 79 6 66
2019 Real property 29 39 19 9 2 3 0 70 11 160
2019 Materiel management 30 49 13 3 2 1 1 81 5 131
2019 Information management 28 42 20 8 3 0 0 70 10 320
2019 Information technology 38 40 15 5 2 1 0 79 7 2423
2019 Internal audit 34 45 14 6 1 1 0 80 6 385
2019 Evaluation 29 49 15 4 1 1 0 79 6 189
2019 Data sciences 34 42 15 6 1 3 0 78 7 234
2019 Policy 34 42 17 6 1 0 0 76 7 376
2019 Project management 35 44 13 6 2 0 0 79 8 600
2019 Other services to the public 36 41 14 6 2 1 0 78 8 2143
2019 None of the above 31 40 18 7 3 2 0 72 10 3412
2018 Client contact centre 30 43 16 7 3 1 0 74 10 3424
2018 Health care practitioners 31 51 10 8 0 0 0 82 8 39
2018 Federal regulators 24 42 18 11 4 1 0 68 14 245
2018 Compliance, inspection and enforcement 24 44 17 10 4 1 0 69 14 8721
2018 Communications or public affairs 28 46 14 9 3 1 0 74 11 353
2018 Access to information and privacy 39 37 15 6 2 0 0 77 8 324
2018 Security 42 38 14 3 2 1 0 81 5 222
2018 Science and technology 23 45 16 11 5 0 0 67 16 169
2018 Library services 32 51 3 7 7 0 0 83 14 28
2018 Legal services 26 42 21 8 4 0 0 68 11 114
2018 Administration and operations 33 43 14 6 3 1 0 76 9 2394
2018 Human resources 32 47 12 6 2 1 0 80 8 1010
2018 Financial management 30 46 14 6 3 1 0 77 9 693
2018 Procurement 31 53 14 1 0 1 0 85 1 74
2018 Real property 33 41 14 9 2 0 0 75 11 146
2018 Materiel management 37 32 23 7 1 0 0 69 8 139
2018 Information management 32 38 18 8 3 0 0 70 12 301
2018 Information technology 30 43 17 6 2 1 0 74 9 2429
2018 Internal audit 30 42 17 7 3 1 0 73 10 383
2018 Evaluation 35 38 16 9 3 0 0 73 11 194
2018 Data sciences 27 42 18 9 3 1 0 70 12 166
2018 Policy 30 47 14 5 3 1 0 78 8 347
2018 Project management 31 43 16 6 3 0 0 75 9 537
2018 Other services to the public 33 41 15 7 3 1 0 75 10 1781
2018 None of the above 28 41 18 7 4 1 0 70 11 3109
2017 Client contact centre 32 40 15 8 4 1 0 73 12 3291
2017 Health care practitioners 28 68 0 0 0 0 4 100 0 27
2017 Federal regulators 31 40 17 7 4 1 0 72 11 234
2017 Compliance, inspection and enforcement 25 41 16 11 6 1 0 67 17 8853
2017 Communications or public affairs 30 46 13 9 2 0 0 76 11 328
2017 Access to information and privacy 39 38 12 5 4 1 1 79 9 271
2017 Security 40 43 11 5 2 0 0 82 7 245
2017 Science and technology 27 42 17 10 4 1 0 69 14 255
2017 Library services 31 38 21 3 3 3 0 71 7 29
2017 Legal services 23 40 22 6 7 2 0 64 13 111
2017 Administration and operations 34 43 12 7 3 1 0 78 10 2448
2017 Human resources 36 45 10 6 3 0 0 81 9 965
2017 Financial management 32 42 16 6 4 0 0 75 10 669
2017 Procurement 27 53 7 11 1 0 0 80 13 70
2017 Real property 29 41 10 11 6 3 0 72 17 118
2017 Materiel management 39 42 13 2 3 1 0 82 5 118
2017 Information management 32 43 11 10 3 1 0 76 12 265
2017 Information technology 31 43 15 6 2 2 0 76 9 2573
2017 Internal audit 25 48 15 7 5 0 0 73 12 280
2017 Evaluation 33 42 17 4 3 0 0 75 8 142
2017 Data sciences 36 45 13 2 2 1 1 82 4 180
2017 Policy 34 38 17 8 3 1 0 72 11 342
2017 Project management 36 40 13 7 3 0 0 77 11 513
2017 Other services to the public 35 38 14 9 3 1 0 74 12 1817
2017 None of the above 28 41 17 8 4 2 0 70 12 4590
2014 Client contact centre 35 42 14 5 2 1 0 78 7 3680
2014 Health care practitioners 58 37 3 0 3 0 0 95 3 38
2014 Federal regulators 29 43 15 8 3 3 0 74 11 278
2014 Compliance, inspection and enforcement 29 42 16 8 4 1 0 71 12 9903
2014 Communications or public affairs 38 42 11 5 3 1 0 81 8 337
2014 Access to information and privacy 46 35 12 4 2 1 0 82 6 247
2014 Security 41 45 10 2 1 1 0 86 3 247
2014 Science and technology 31 39 15 8 6 1 0 71 14 249
2014 Library services 33 43 14 10 0 0 0 76 10 30
2014 Legal services 37 38 13 6 5 0 0 76 11 125
2014 Administration and operations 37 40 13 5 3 1 0 78 8 3078
2014 Human resources 37 44 11 6 1 1 0 82 8 1094
2014 Financial management 35 41 14 5 3 1 0 78 8 814
2014 Procurement 33 44 14 5 3 1 0 78 8 73
2014 Real property 36 40 14 4 4 1 0 77 8 160
2014 Materiel management 30 40 18 7 2 2 0 72 10 164
2014 Information management 32 41 17 5 3 1 0 75 8 322
2014 Information technology 34 41 15 5 3 2 0 76 9 2848
2014 Internal audit 26 44 16 7 6 1 1 72 12 338
2014 Evaluation 27 44 19 7 3 0 0 71 10 180
2014 Other services to the public 36 40 15 5 3 1 0 77 8 2583
2014 None of the above 32 40 16 7 4 2 0 74 10 4822

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 22 31 20 12 3 4 35 32 4653
2020 Health care practitioners 6 27 45 16 6 0 0 22 33 37
2020 Federal regulators 6 23 33 24 12 2 1 37 29 213
2020 Compliance, inspection and enforcement 8 23 38 21 8 0 1 29 32 9265
2020 Communications or public affairs 9 19 38 22 10 1 1 33 29 397
2020 Access to information and privacy 10 20 33 21 11 1 4 34 32 400
2020 Security 5 23 35 26 11 0 1 37 28 262
2020 Science and technology 11 22 37 21 7 1 1 28 34 196
2020 Library services 3 7 40 30 21 0 0 50 10 27
2020 Legal services 7 18 36 26 12 1 1 39 25 134
2020 Administration and operations 9 22 34 22 11 1 1 34 31 2399
2020 Human resources 8 22 36 22 9 1 1 33 30 1167
2020 Financial management 5 22 38 25 10 0 0 35 27 613
2020 Procurement 14 22 34 19 10 0 1 29 37 80
2020 Real property 10 18 38 23 10 1 1 33 28 153
2020 Materiel management 7 19 39 25 7 1 3 33 27 85
2020 Information management 10 18 37 26 8 1 1 34 29 284
2020 Information technology 9 20 36 23 10 0 1 34 30 2415
2020 Internal audit 8 24 35 24 6 1 2 31 33 342
2020 Evaluation 4 20 36 27 12 0 1 39 24 146
2020 Data sciences 6 15 33 28 14 1 3 44 22 199
2020 Policy 7 21 32 26 13 1 1 39 29 417
2020 Project management 11 24 37 18 8 1 1 27 36 696
2020 Other services to the public 8 19 34 23 12 1 2 37 28 2480
2020 None of the above 8 23 35 21 11 1 1 32 32 3158
2019 Client contact centre 8 22 31 21 13 1 3 36 31 3761
2019 Health care practitioners 14 25 33 25 0 3 0 26 40 32
2019 Federal regulators 8 22 31 22 15 1 1 37 31 221
2019 Compliance, inspection and enforcement 9 23 38 20 8 1 1 29 33 8727
2019 Communications or public affairs 9 20 38 22 10 1 1 32 29 364
2019 Access to information and privacy 10 18 32 23 15 1 3 39 28 368
2019 Security 7 20 39 19 14 0 1 34 27 226
2019 Science and technology 12 26 33 19 8 1 1 28 38 180
2019 Library services 3 26 40 17 5 0 8 24 32 33
2019 Legal services 10 25 32 14 15 3 1 30 36 138
2019 Administration and operations 9 23 35 20 11 1 1 32 33 2477
2019 Human resources 9 23 39 18 8 1 2 27 33 1034
2019 Financial management 6 18 38 25 11 1 1 37 25 684
2019 Procurement 7 26 31 17 13 0 4 32 35 66
2019 Real property 10 31 33 16 9 0 1 25 41 161
2019 Materiel management 7 13 44 18 15 0 3 34 21 131
2019 Information management 10 26 34 19 9 1 1 29 37 318
2019 Information technology 10 22 38 20 9 1 1 29 32 2418
2019 Internal audit 3 22 35 23 13 1 2 37 26 384
2019 Evaluation 7 20 38 26 7 1 1 33 28 189
2019 Data sciences 6 22 38 18 13 2 1 32 29 235
2019 Policy 12 25 38 15 10 0 0 25 37 376
2019 Project management 12 24 40 18 6 0 1 24 36 598
2019 Other services to the public 9 20 34 22 11 1 2 35 30 2141
2019 None of the above 10 22 34 21 10 1 2 32 33 3412
2018 Client contact centre 9 22 32 21 11 1 3 33 33 3428
2018 Health care practitioners 5 27 42 21 5 0 0 26 32 41
2018 Federal regulators 13 23 38 20 4 0 1 24 37 245
2018 Compliance, inspection and enforcement 10 25 37 18 7 1 1 26 36 8730
2018 Communications or public affairs 12 29 34 17 5 1 2 23 42 351
2018 Access to information and privacy 13 24 28 24 10 1 1 35 37 320
2018 Security 6 17 40 26 9 1 1 36 24 227
2018 Science and technology 9 26 30 26 6 0 4 33 36 170
2018 Library services 3 19 44 15 14 0 4 30 23 27
2018 Legal services 10 20 36 19 11 1 4 31 31 112
2018 Administration and operations 10 26 36 18 8 1 2 27 37 2397
2018 Human resources 10 30 36 17 6 1 1 23 41 1010
2018 Financial management 9 23 38 19 9 0 2 28 33 685
2018 Procurement 3 26 38 24 8 0 1 33 29 75
2018 Real property 13 25 36 20 5 1 0 26 38 146
2018 Materiel management 6 20 40 20 11 1 1 32 27 141
2018 Information management 9 25 35 21 9 0 1 30 35 302
2018 Information technology 9 24 40 19 7 1 1 26 33 2437
2018 Internal audit 8 17 34 24 12 1 4 38 26 384
2018 Evaluation 10 17 33 29 10 1 1 40 27 193
2018 Data sciences 9 23 27 26 12 1 1 39 33 166
2018 Policy 11 19 37 21 11 1 1 32 30 341
2018 Project management 11 27 39 16 6 0 1 22 38 538
2018 Other services to the public 9 24 37 18 10 1 1 28 34 1786
2018 None of the above 10 24 35 19 9 1 2 29 35 3117
2017 Client contact centre 10 21 32 18 12 2 6 32 33 3279
2017 Health care practitioners 5 43 8 18 18 3 4 39 52 27
2017 Federal regulators 8 29 33 17 10 0 3 28 38 235
2017 Compliance, inspection and enforcement 11 24 37 17 7 1 2 25 37 8844
2017 Communications or public affairs 9 27 35 15 10 2 2 26 38 327
2017 Access to information and privacy 14 20 28 17 14 2 5 33 36 268
2017 Security 6 23 38 16 13 0 3 30 31 245
2017 Science and technology 9 25 35 14 12 2 4 27 36 254
2017 Library services 8 24 41 17 3 3 3 22 34 29
2017 Legal services 12 17 36 18 12 1 4 32 30 110
2017 Administration and operations 10 23 36 16 10 1 3 27 35 2445
2017 Human resources 15 28 36 13 5 0 2 19 44 967
2017 Financial management 9 21 35 23 9 1 3 33 31 665
2017 Procurement 13 14 34 22 10 0 6 35 29 69
2017 Real property 9 26 39 18 7 1 0 25 36 118
2017 Materiel management 3 19 36 24 14 1 3 40 22 118
2017 Information management 11 22 36 17 10 1 3 28 34 264
2017 Information technology 9 23 38 18 9 1 4 27 33 2554
2017 Internal audit 6 19 36 22 11 2 3 35 27 277
2017 Evaluation 5 18 32 23 15 0 7 41 25 142
2017 Data sciences 5 22 38 22 9 1 4 32 28 178
2017 Policy 11 20 38 18 10 1 2 29 32 342
2017 Project management 12 24 40 12 9 1 2 22 37 515
2017 Other services to the public 10 22 34 18 10 1 4 30 35 1810
2017 None of the above 11 22 34 17 11 1 4 29 34 4566
2014 Client contact centre 8 24 32 20 11 1 4 32 33 3674
2014 Health care practitioners 16 8 32 24 18 0 3 43 24 38
2014 Federal regulators 13 25 38 14 8 1 2 22 39 277
2014 Compliance, inspection and enforcement 13 28 36 15 6 1 2 21 42 9884
2014 Communications or public affairs 11 26 34 18 8 1 3 27 38 336
2014 Access to information and privacy 9 25 33 19 12 0 3 32 35 246
2014 Security 7 22 38 22 7 1 3 31 30 247
2014 Science and technology 10 20 34 20 10 2 4 32 32 247
2014 Library services 10 22 43 20 4 0 0 24 33 30
2014 Legal services 6 19 41 18 9 0 6 29 27 125
2014 Administration and operations 10 26 38 17 7 0 2 24 37 3073
2014 Human resources 12 31 37 12 6 0 1 18 44 1093
2014 Financial management 8 27 37 18 9 0 1 27 35 814
2014 Procurement 12 23 32 19 11 0 3 31 36 73
2014 Real property 9 23 36 21 9 0 2 31 33 159
2014 Materiel management 8 20 39 19 11 1 2 31 29 163
2014 Information management 11 22 36 18 7 1 4 27 34 320
2014 Information technology 9 24 38 19 7 1 2 27 34 2844
2014 Internal audit 9 28 34 17 7 1 3 26 39 337
2014 Evaluation 9 16 40 21 11 2 1 33 26 179
2014 Other services to the public 10 23 38 17 9 1 3 27 34 2577
2014 None of the above 11 26 36 15 8 1 3 24 39 4814

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 11 23 28 25 4 4 57 17 4644
2020 Health care practitioners 3 14 22 46 13 0 3 60 17 37
2020 Federal regulators 6 9 23 27 29 4 1 60 16 212
2020 Compliance, inspection and enforcement 6 13 28 32 18 1 1 52 19 9229
2020 Communications or public affairs 4 7 21 39 23 4 2 66 12 392
2020 Access to information and privacy 4 10 23 34 22 4 4 61 15 399
2020 Security 5 11 24 30 26 3 1 59 16 261
2020 Science and technology 8 13 25 31 20 2 1 53 21 196
2020 Library services 3 3 29 40 24 0 0 64 7 27
2020 Legal services 4 9 25 32 28 0 1 61 14 135
2020 Administration and operations 4 11 26 32 24 2 1 59 15 2392
2020 Human resources 3 10 22 36 25 3 2 64 13 1162
2020 Financial management 3 9 22 41 23 1 1 65 13 614
2020 Procurement 4 5 21 38 27 1 4 69 9 81
2020 Real property 5 12 29 31 20 2 1 52 18 151
2020 Materiel management 6 17 31 26 16 2 3 44 24 85
2020 Information management 7 9 23 32 24 4 1 59 17 285
2020 Information technology 4 9 21 36 26 2 2 65 14 2408
2020 Internal audit 4 11 23 37 18 5 2 59 16 341
2020 Evaluation 5 10 21 36 25 1 1 63 15 148
2020 Data sciences 2 10 25 31 27 3 2 61 12 199
2020 Policy 3 7 18 41 27 1 2 71 11 414
2020 Project management 5 11 26 32 23 1 2 56 16 693
2020 Other services to the public 4 11 24 31 25 2 3 59 16 2471
2020 None of the above 5 13 25 29 23 3 2 55 19 3145
2019 Client contact centre 10 16 26 24 19 3 3 46 27 3752
2019 Health care practitioners 0 22 30 34 11 3 0 47 22 32
2019 Federal regulators 8 14 23 30 21 2 3 54 22 221
2019 Compliance, inspection and enforcement 10 18 29 26 15 2 1 41 29 8703
2019 Communications or public affairs 8 15 24 31 20 2 1 53 23 362
2019 Access to information and privacy 7 16 24 23 24 3 4 51 24 367
2019 Security 5 13 27 26 26 1 1 53 18 223
2019 Science and technology 7 16 22 27 24 2 1 53 24 180
2019 Library services 3 12 31 40 14 0 0 54 15 33
2019 Legal services 14 12 23 24 21 1 4 48 27 138
2019 Administration and operations 7 16 27 26 20 2 2 48 24 2466
2019 Human resources 6 14 30 29 18 2 2 48 21 1033
2019 Financial management 5 12 26 33 21 2 1 55 17 685
2019 Procurement 2 15 19 35 25 0 4 63 17 66
2019 Real property 9 18 30 23 16 1 3 40 28 160
2019 Materiel management 7 14 24 27 19 4 6 51 22 130
2019 Information management 9 21 24 23 19 1 1 43 32 318
2019 Information technology 6 12 25 32 21 2 2 54 19 2401
2019 Internal audit 3 13 27 29 18 5 4 52 19 382
2019 Evaluation 6 17 31 31 12 2 2 45 23 188
2019 Data sciences 8 12 29 28 21 1 1 50 21 235
2019 Policy 9 18 28 24 18 1 2 43 28 376
2019 Project management 6 17 30 27 17 2 1 45 24 597
2019 Other services to the public 9 14 27 26 20 2 2 48 24 2134
2019 None of the above 9 16 27 25 18 3 2 45 26 3398
2018 Client contact centre 12 18 27 22 15 3 3 40 32 3422
2018 Health care practitioners 3 12 37 26 20 3 0 47 15 41
2018 Federal regulators 15 19 25 24 15 1 1 39 35 244
2018 Compliance, inspection and enforcement 12 20 30 24 12 2 1 37 33 8713
2018 Communications or public affairs 10 18 29 27 13 2 1 41 29 350
2018 Access to information and privacy 10 14 23 23 25 2 2 50 25 321
2018 Security 6 19 28 27 17 0 2 45 26 224
2018 Science and technology 8 16 26 26 18 1 4 47 25 170
2018 Library services 8 10 38 26 14 0 4 42 19 27
2018 Legal services 6 20 39 20 14 1 1 34 26 111
2018 Administration and operations 8 17 29 25 17 2 3 43 26 2390
2018 Human resources 6 19 34 26 11 2 2 39 26 1004
2018 Financial management 10 14 29 29 15 1 2 45 25 686
2018 Procurement 4 11 34 32 16 1 1 50 15 75
2018 Real property 16 15 25 22 19 2 1 42 32 145
2018 Materiel management 7 16 23 28 24 1 1 53 24 139
2018 Information management 9 17 24 30 19 2 0 49 26 301
2018 Information technology 6 14 28 31 17 2 2 50 21 2428
2018 Internal audit 8 15 31 27 15 2 3 44 23 383
2018 Evaluation 8 16 29 22 23 1 0 46 25 192
2018 Data sciences 7 20 28 21 20 2 2 43 28 166
2018 Policy 7 11 28 31 18 2 2 52 19 343
2018 Project management 9 17 31 25 16 1 2 41 27 537
2018 Other services to the public 10 18 29 23 16 2 2 41 29 1774
2018 None of the above 10 17 30 23 15 3 3 40 29 3094
2017 Client contact centre 12 18 29 17 16 3 6 36 33 3264
2017 Health care practitioners 11 22 24 15 19 0 8 37 36 26
2017 Federal regulators 10 17 35 18 14 3 3 34 29 234
2017 Compliance, inspection and enforcement 13 21 30 19 12 2 3 33 36 8829
2017 Communications or public affairs 8 13 30 22 22 2 2 46 22 326
2017 Access to information and privacy 11 10 25 21 21 5 7 48 24 267
2017 Security 3 17 27 27 21 2 4 50 21 246
2017 Science and technology 8 17 25 21 20 3 6 45 28 255
2017 Library services 11 21 25 21 14 0 7 38 35 28
2017 Legal services 12 18 29 20 12 4 6 35 33 111
2017 Administration and operations 9 17 30 21 17 2 4 41 27 2442
2017 Human resources 10 18 31 23 13 2 4 38 29 961
2017 Financial management 8 16 24 27 19 2 4 49 25 663
2017 Procurement 1 10 27 40 12 1 9 57 13 70
2017 Real property 10 15 30 25 17 1 3 43 26 119
2017 Materiel management 5 15 36 15 23 1 5 40 22 118
2017 Information management 9 11 29 26 18 3 5 47 21 264
2017 Information technology 6 12 28 26 20 3 5 50 20 2539
2017 Internal audit 9 17 26 23 16 5 5 43 28 276
2017 Evaluation 8 13 31 18 21 1 8 43 23 143
2017 Data sciences 3 12 31 25 20 4 5 49 17 178
2017 Policy 6 16 25 25 21 1 5 50 23 339
2017 Project management 9 14 31 26 15 2 4 43 24 512
2017 Other services to the public 10 17 29 22 15 3 5 40 29 1806
2017 None of the above 11 17 28 20 16 4 5 39 31 4541
2014 Client contact centre 9 18 30 20 15 3 5 38 29 3667
2014 Health care practitioners 5 11 24 29 24 3 5 57 17 38
2014 Federal regulators 12 24 26 22 12 1 3 35 38 277
2014 Compliance, inspection and enforcement 13 22 31 19 11 2 2 31 37 9876
2014 Communications or public affairs 6 16 26 28 18 1 4 49 23 334
2014 Access to information and privacy 5 12 30 22 24 3 4 49 19 244
2014 Security 7 14 30 27 14 2 5 45 23 245
2014 Science and technology 10 13 28 28 16 2 3 47 24 248
2014 Library services 16 23 34 13 14 0 0 27 39 30
2014 Legal services 9 12 30 25 19 1 4 46 22 125
2014 Administration and operations 9 19 31 24 13 2 3 39 29 3067
2014 Human resources 11 21 32 21 11 2 2 33 33 1093
2014 Financial management 6 17 30 26 17 2 3 45 24 810
2014 Procurement 7 14 38 19 15 3 4 37 22 73
2014 Real property 11 16 32 22 16 1 3 39 28 159
2014 Materiel management 6 17 31 26 15 1 3 43 24 163
2014 Information management 12 18 30 23 12 1 5 37 31 320
2014 Information technology 9 17 26 25 16 2 4 44 27 2840
2014 Internal audit 10 23 29 22 11 2 2 34 35 338
2014 Evaluation 8 17 31 26 13 2 3 41 26 179
2014 Other services to the public 10 18 31 22 14 3 4 38 29 2574
2014 None of the above 11 19 29 22 13 3 4 37 32 4812

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 12 25 25 19 6 8 51 20 4638
2020 Health care practitioners 6 6 34 39 16 0 0 55 11 36
2020 Federal regulators 11 16 32 21 17 2 0 39 28 213
2020 Compliance, inspection and enforcement 8 18 32 26 13 1 1 40 27 9240
2020 Communications or public affairs 13 24 35 17 7 1 3 26 38 394
2020 Access to information and privacy 7 13 30 23 19 3 5 46 22 398
2020 Security 9 15 35 24 16 1 1 40 24 261
2020 Science and technology 12 23 32 21 9 1 2 31 36 195
2020 Library services 0 22 27 33 18 0 0 51 22 27
2020 Legal services 8 15 32 27 18 0 1 45 23 136
2020 Administration and operations 7 18 36 22 13 1 1 36 27 2395
2020 Human resources 10 21 35 21 10 2 2 32 31 1164
2020 Financial management 7 15 35 26 14 1 1 41 23 612
2020 Procurement 12 30 36 13 7 0 1 20 43 80
2020 Real property 8 29 27 24 9 1 1 34 38 153
2020 Materiel management 8 13 22 41 10 2 3 55 22 84
2020 Information management 11 13 29 23 16 5 3 42 26 284
2020 Information technology 10 18 34 22 12 2 2 35 30 2416
2020 Internal audit 7 17 33 26 11 3 2 38 26 342
2020 Evaluation 9 9 25 34 20 2 1 56 18 149
2020 Data sciences 10 16 29 27 12 2 4 41 28 199
2020 Policy 10 17 35 22 14 1 2 37 27 419
2020 Project management 11 20 36 21 9 1 2 31 32 696
2020 Other services to the public 5 11 28 31 20 2 4 53 17 2470
2020 None of the above 8 14 29 26 17 3 3 46 24 3145
2019 Client contact centre 9 17 27 23 15 3 6 42 28 3751
2019 Health care practitioners 3 19 29 31 19 0 0 49 22 32
2019 Federal regulators 8 21 28 27 12 3 2 41 30 222
2019 Compliance, inspection and enforcement 12 21 33 22 11 1 1 34 33 8709
2019 Communications or public affairs 17 26 33 14 8 0 1 23 44 366
2019 Access to information and privacy 7 16 23 26 21 4 4 51 25 370
2019 Security 12 20 32 20 15 1 0 35 33 226
2019 Science and technology 9 23 31 23 11 2 2 36 33 180
2019 Library services 5 9 46 17 14 0 8 34 16 33
2019 Legal services 15 14 26 20 19 2 4 41 31 138
2019 Administration and operations 11 21 30 20 13 2 3 35 34 2476
2019 Human resources 12 25 31 18 10 1 2 29 38 1028
2019 Financial management 8 20 31 24 15 1 1 39 29 684
2019 Procurement 15 29 27 14 13 0 1 28 45 66
2019 Real property 19 25 30 13 10 1 2 24 46 161
2019 Materiel management 11 10 27 21 18 4 10 45 24 130
2019 Information management 9 25 32 20 11 1 2 32 35 315
2019 Information technology 14 24 33 16 10 2 2 26 40 2415
2019 Internal audit 7 22 32 20 12 3 3 34 32 382
2019 Evaluation 11 15 25 32 13 1 3 46 27 188
2019 Data sciences 11 24 34 13 13 3 2 28 37 234
2019 Policy 18 18 34 17 11 1 1 28 37 374
2019 Project management 13 26 36 16 7 1 1 24 40 598
2019 Other services to the public 8 14 32 25 17 1 3 44 23 2134
2019 None of the above 9 16 30 24 15 2 3 41 27 3399
2018 Client contact centre 9 19 27 22 13 3 7 39 31 3402
2018 Health care practitioners 5 16 24 29 20 3 3 52 22 41
2018 Federal regulators 10 24 32 24 8 1 1 33 34 245
2018 Compliance, inspection and enforcement 13 21 32 22 10 1 1 33 35 8705
2018 Communications or public affairs 24 28 28 10 8 1 1 18 54 349
2018 Access to information and privacy 11 17 26 25 17 2 3 44 29 318
2018 Security 12 27 24 24 11 0 2 36 40 225
2018 Science and technology 16 15 31 21 12 1 4 35 32 168
2018 Library services 4 8 49 25 7 0 8 35 13 27
2018 Legal services 14 20 21 24 14 3 3 41 37 112
2018 Administration and operations 13 22 32 18 11 1 3 30 36 2392
2018 Human resources 17 24 32 16 8 2 2 24 42 1006
2018 Financial management 13 20 33 22 9 1 2 32 34 685
2018 Procurement 18 24 40 11 4 0 3 15 44 75
2018 Real property 13 34 25 13 14 1 1 27 47 146
2018 Materiel management 17 12 27 23 19 0 3 44 29 140
2018 Information management 12 18 33 23 12 2 1 36 31 299
2018 Information technology 15 24 35 16 7 2 2 24 40 2433
2018 Internal audit 11 24 28 22 10 2 3 33 37 383
2018 Evaluation 7 16 30 25 20 1 1 45 24 191
2018 Data sciences 14 25 30 14 11 2 3 27 41 165
2018 Policy 14 22 32 20 9 1 1 30 37 344
2018 Project management 17 26 32 15 7 1 1 23 44 536
2018 Other services to the public 7 17 29 27 15 2 3 44 25 1772
2018 None of the above 10 17 29 23 14 2 4 40 29 3099
2017 Client contact centre 9 17 27 18 14 4 11 38 30 3265
2017 Health care practitioners 7 16 22 15 34 7 0 52 25 27
2017 Federal regulators 12 25 30 19 8 2 4 29 40 236
2017 Compliance, inspection and enforcement 14 20 32 20 10 1 2 31 36 8839
2017 Communications or public affairs 25 23 27 12 10 1 3 23 49 327
2017 Access to information and privacy 13 13 28 20 16 4 6 40 30 268
2017 Security 13 22 33 19 11 1 2 31 36 246
2017 Science and technology 15 15 37 17 10 2 4 29 32 256
2017 Library services 11 18 32 18 18 0 4 37 30 28
2017 Legal services 12 21 26 17 11 3 10 32 37 110
2017 Administration and operations 11 22 31 18 11 2 5 32 35 2438
2017 Human resources 17 26 32 14 7 1 3 22 45 964
2017 Financial management 11 20 32 21 12 1 3 34 32 666
2017 Procurement 17 31 34 7 6 0 4 13 51 70
2017 Real property 18 27 35 9 11 1 0 20 45 120
2017 Materiel management 6 19 26 16 25 2 6 45 27 117
2017 Information management 11 19 27 22 16 1 5 39 32 263
2017 Information technology 13 25 34 17 7 2 3 25 39 2549
2017 Internal audit 12 21 27 22 12 3 4 36 35 278
2017 Evaluation 8 13 26 23 21 2 8 48 23 142
2017 Data sciences 12 19 37 15 11 1 4 28 33 179
2017 Policy 12 20 35 17 11 2 3 30 34 341
2017 Project management 17 23 33 15 9 1 2 24 42 513
2017 Other services to the public 9 14 29 23 16 3 6 42 25 1805
2017 None of the above 11 17 27 22 14 3 6 39 31 4552
2014 Client contact centre 9 17 28 21 14 3 9 39 30 3670
2014 Health care practitioners 8 5 26 32 18 0 11 56 15 38
2014 Federal regulators 19 17 33 17 8 2 4 27 38 278
2014 Compliance, inspection and enforcement 15 22 30 20 10 1 2 31 38 9879
2014 Communications or public affairs 18 26 28 15 8 1 3 25 46 336
2014 Access to information and privacy 9 18 25 22 17 3 5 42 30 243
2014 Security 13 26 30 16 9 1 4 27 41 245
2014 Science and technology 16 20 27 21 12 1 2 34 38 247
2014 Library services 7 10 41 28 7 0 7 37 18 29
2014 Legal services 10 17 23 30 13 1 5 47 29 125
2014 Administration and operations 13 22 33 19 9 2 3 29 36 3070
2014 Human resources 16 27 31 14 8 1 2 23 45 1093
2014 Financial management 11 23 33 17 11 1 3 29 36 814
2014 Procurement 18 32 33 8 7 0 3 15 51 73
2014 Real property 14 28 26 17 11 1 3 29 44 159
2014 Materiel management 9 18 32 21 15 2 3 38 28 163
2014 Information management 13 19 36 17 9 2 5 28 34 319
2014 Information technology 15 25 33 16 7 2 3 24 42 2840
2014 Internal audit 16 27 30 14 10 1 3 25 44 338
2014 Evaluation 9 19 31 21 14 3 3 37 29 180
2014 Other services to the public 10 15 29 24 14 3 5 41 28 2574
2014 None of the above 12 19 30 20 11 3 5 34 34 4808

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 3 6 18 28 30 4 11 69 10 4640
2020 Health care practitioners 8 8 13 38 33 0 0 70 16 37
2020 Federal regulators 3 8 28 31 25 3 2 59 12 209
2020 Compliance, inspection and enforcement 4 9 29 37 19 1 2 57 13 9215
2020 Communications or public affairs 7 17 37 23 14 1 1 38 24 395
2020 Access to information and privacy 7 11 21 32 22 2 4 58 20 397
2020 Security 6 10 28 29 23 0 3 54 17 260
2020 Science and technology 4 14 31 34 16 1 1 51 18 194
2020 Library services 3 12 28 35 22 0 0 57 15 27
2020 Legal services 6 13 22 31 27 0 1 59 19 135
2020 Administration and operations 4 11 31 32 20 1 2 53 16 2390
2020 Human resources 5 14 32 31 16 1 1 48 20 1161
2020 Financial management 8 14 30 29 18 0 1 47 23 611
2020 Procurement 2 16 39 27 15 0 0 42 19 80
2020 Real property 3 16 29 34 17 1 1 51 19 154
2020 Materiel management 2 8 30 25 31 0 5 58 10 85
2020 Information management 5 12 26 32 22 1 2 55 18 284
2020 Information technology 6 13 30 31 18 1 1 51 19 2408
2020 Internal audit 5 8 28 37 19 2 3 58 13 340
2020 Evaluation 3 5 30 39 23 0 0 62 8 148
2020 Data sciences 7 11 26 29 23 2 2 54 19 200
2020 Policy 8 14 27 32 18 0 1 51 22 414
2020 Project management 7 14 38 28 13 0 1 41 21 694
2020 Other services to the public 3 7 22 33 30 1 4 67 10 2465
2020 None of the above 4 8 25 34 24 2 3 61 13 3127
2019 Client contact centre 5 9 21 28 26 2 10 61 15 3747
2019 Health care practitioners 3 11 19 24 34 0 8 64 16 31
2019 Federal regulators 5 13 27 31 18 3 3 52 19 222
2019 Compliance, inspection and enforcement 6 11 31 33 17 1 1 51 18 8671
2019 Communications or public affairs 6 16 41 22 14 0 1 36 22 362
2019 Access to information and privacy 5 12 20 26 30 3 4 60 18 365
2019 Security 5 8 29 28 28 0 2 56 13 226
2019 Science and technology 5 15 31 28 18 1 2 48 21 180
2019 Library services 3 9 34 41 13 0 0 54 12 33
2019 Legal services 12 9 27 26 24 1 1 51 22 137
2019 Administration and operations 5 12 32 29 19 1 2 49 18 2464
2019 Human resources 6 15 35 27 16 1 2 43 21 1025
2019 Financial management 5 13 29 31 19 0 1 51 19 679
2019 Procurement 3 14 32 31 18 0 2 50 17 64
2019 Real property 4 20 31 26 16 1 1 43 25 161
2019 Materiel management 6 10 18 30 30 1 5 63 17 131
2019 Information management 6 12 29 31 19 1 2 51 19 316
2019 Information technology 6 14 32 29 16 1 2 46 21 2408
2019 Internal audit 2 10 27 35 22 2 2 59 12 384
2019 Evaluation 6 7 25 37 21 1 2 60 14 189
2019 Data sciences 4 11 24 32 26 2 2 60 15 232
2019 Policy 9 15 30 31 14 0 0 46 24 373
2019 Project management 6 16 34 31 12 0 1 43 22 597
2019 Other services to the public 4 8 26 32 25 1 4 60 13 2135
2019 None of the above 5 10 27 31 22 1 3 56 16 3386
2018 Client contact centre 7 12 23 27 20 2 8 53 22 3408
2018 Health care practitioners 3 10 25 31 28 0 3 61 13 41
2018 Federal regulators 8 12 33 31 14 0 2 46 21 245
2018 Compliance, inspection and enforcement 8 13 31 31 15 1 2 47 21 8693
2018 Communications or public affairs 13 22 35 19 10 1 1 29 35 350
2018 Access to information and privacy 12 15 16 29 26 1 3 56 28 322
2018 Security 3 10 33 32 20 0 2 53 13 225
2018 Science and technology 10 13 35 24 14 1 3 40 24 168
2018 Library services 4 15 35 31 11 0 4 44 20 26
2018 Legal services 10 15 24 24 23 1 3 48 26 110
2018 Administration and operations 7 14 33 27 16 1 2 44 21 2383
2018 Human resources 7 19 38 22 11 2 1 34 27 1004
2018 Financial management 9 16 32 27 13 1 2 41 26 681
2018 Procurement 10 19 24 33 14 0 1 47 29 74
2018 Real property 9 14 37 22 18 1 0 40 23 145
2018 Materiel management 3 12 21 38 24 1 1 63 16 139
2018 Information management 6 9 33 31 20 0 1 52 15 300
2018 Information technology 6 16 35 28 13 1 1 41 23 2432
2018 Internal audit 5 11 35 28 17 1 3 47 17 384
2018 Evaluation 2 11 27 30 29 1 1 59 14 192
2018 Data sciences 4 16 28 25 25 2 1 51 21 162
2018 Policy 7 15 34 27 15 1 1 43 22 343
2018 Project management 9 20 33 26 11 0 1 37 29 539
2018 Other services to the public 5 12 27 31 20 1 3 53 18 1774
2018 None of the above 6 11 29 30 20 2 3 52 17 3094
2017 Client contact centre 7 11 23 23 20 2 14 51 21 3255
2017 Health care practitioners 4 24 14 8 38 0 12 52 32 26
2017 Federal regulators 7 16 30 26 15 1 5 44 24 233
2017 Compliance, inspection and enforcement 8 13 31 29 15 1 3 46 21 8808
2017 Communications or public affairs 12 20 30 21 14 1 3 36 33 327
2017 Access to information and privacy 10 15 25 21 18 3 7 44 29 269
2017 Security 2 12 32 28 22 0 3 52 15 245
2017 Science and technology 9 14 34 24 14 2 2 40 24 255
2017 Library services 4 22 39 29 7 0 0 36 25 28
2017 Legal services 13 13 25 19 22 1 6 44 28 110
2017 Administration and operations 7 15 31 25 16 1 4 44 23 2430
2017 Human resources 9 19 37 23 10 0 2 33 29 960
2017 Financial management 10 15 31 24 17 1 2 42 26 665
2017 Procurement 1 17 37 29 13 0 3 43 19 70
2017 Real property 8 12 37 27 14 2 2 42 20 118
2017 Materiel management 4 11 20 32 30 2 1 64 15 117
2017 Information management 4 14 34 23 19 2 5 44 19 262
2017 Information technology 7 14 33 28 13 1 3 44 22 2534
2017 Internal audit 5 14 28 31 18 1 4 51 20 277
2017 Evaluation 3 8 25 26 29 1 8 60 12 142
2017 Data sciences 3 15 27 29 21 1 4 53 19 178
2017 Policy 8 11 34 26 18 1 3 45 20 341
2017 Project management 8 13 38 23 15 1 1 39 22 512
2017 Other services to the public 6 11 27 27 20 2 7 51 19 1795
2017 None of the above 7 11 28 28 19 2 6 51 19 4524
2014 Client contact centre 5 10 25 26 21 2 12 53 18 3659
2014 Health care practitioners 8 13 24 21 29 3 3 53 22 38
2014 Federal regulators 10 15 40 15 15 1 4 32 26 277
2014 Compliance, inspection and enforcement 9 14 33 27 13 1 2 41 24 9868
2014 Communications or public affairs 11 20 34 21 11 1 2 33 32 334
2014 Access to information and privacy 9 16 24 24 19 1 6 47 28 243
2014 Security 4 14 31 31 14 1 4 48 19 244
2014 Science and technology 8 13 31 33 12 1 2 46 22 249
2014 Library services 4 7 33 37 17 0 3 55 11 30
2014 Legal services 6 10 31 30 19 0 3 51 17 124
2014 Administration and operations 7 15 34 27 13 1 2 42 23 3060
2014 Human resources 9 18 37 24 9 1 2 34 28 1088
2014 Financial management 7 14 30 30 15 1 3 47 22 812
2014 Procurement 8 14 33 33 10 0 3 44 22 73
2014 Real property 4 21 31 25 15 1 3 41 27 158
2014 Materiel management 2 11 33 31 20 0 3 53 13 162
2014 Information management 9 9 34 26 16 2 5 45 18 317
2014 Information technology 6 15 34 28 13 1 2 43 22 2836
2014 Internal audit 5 13 33 26 16 2 4 45 20 335
2014 Evaluation 4 11 29 31 18 2 4 52 16 180
2014 Other services to the public 5 11 30 29 18 2 5 50 18 2571
2014 None of the above 7 14 31 27 15 2 4 45 22 4793

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 10 22 27 27 3 7 60 16 4634
2020 Health care practitioners 6 14 17 42 22 0 0 64 19 36
2020 Federal regulators 4 15 27 31 21 2 0 53 19 211
2020 Compliance, inspection and enforcement 6 15 30 30 17 1 2 48 21 9237
2020 Communications or public affairs 8 17 26 28 17 3 3 47 26 395
2020 Access to information and privacy 5 12 26 27 24 2 3 54 18 398
2020 Security 7 14 26 25 24 0 2 51 23 261
2020 Science and technology 6 13 28 35 18 1 1 53 19 194
2020 Library services 7 8 42 25 14 0 3 40 16 27
2020 Legal services 7 16 30 21 25 0 1 46 23 136
2020 Administration and operations 6 15 29 29 19 1 2 49 21 2390
2020 Human resources 8 18 27 28 16 1 2 45 27 1163
2020 Financial management 6 13 28 34 18 1 1 52 19 610
2020 Procurement 13 17 25 26 15 1 2 43 31 80
2020 Real property 5 12 36 21 22 1 3 45 18 151
2020 Materiel management 8 12 30 29 18 0 3 49 20 85
2020 Information management 8 13 25 27 24 2 2 52 22 282
2020 Information technology 9 18 28 24 18 2 1 43 28 2411
2020 Internal audit 5 11 20 40 20 2 2 62 17 340
2020 Evaluation 4 10 24 36 23 1 2 60 15 147
2020 Data sciences 6 14 23 30 22 2 3 54 21 199
2020 Policy 8 13 24 26 26 1 2 54 22 418
2020 Project management 8 20 28 25 16 1 2 42 29 697
2020 Other services to the public 5 11 24 30 25 2 4 58 17 2478
2020 None of the above 6 12 26 28 22 2 3 53 19 3141
2019 Client contact centre 8 14 23 25 24 2 5 52 23 3751
2019 Health care practitioners 3 14 35 21 15 3 8 41 19 32
2019 Federal regulators 10 18 26 20 22 2 2 44 29 220
2019 Compliance, inspection and enforcement 10 18 30 24 15 1 2 40 28 8722
2019 Communications or public affairs 12 13 27 27 19 1 2 46 26 364
2019 Access to information and privacy 6 12 22 30 24 2 3 57 20 369
2019 Security 7 17 27 26 20 1 1 47 25 225
2019 Science and technology 6 17 29 28 17 1 2 47 24 178
2019 Library services 8 15 46 24 6 0 0 30 23 33
2019 Legal services 15 16 23 18 21 3 3 42 33 138
2019 Administration and operations 8 17 30 24 18 1 2 43 26 2469
2019 Human resources 11 22 27 22 14 1 2 38 34 1032
2019 Financial management 7 15 29 26 20 1 1 47 23 684
2019 Procurement 13 19 25 23 19 0 0 42 33 66
2019 Real property 9 18 27 21 22 1 2 45 27 160
2019 Materiel management 8 10 25 26 24 3 3 54 20 131
2019 Information management 8 15 30 23 19 2 2 44 24 318
2019 Information technology 11 18 30 23 15 1 2 39 30 2410
2019 Internal audit 5 16 21 30 22 2 4 55 23 381
2019 Evaluation 7 12 20 35 23 2 1 60 19 189
2019 Data sciences 6 12 26 29 24 1 2 55 19 235
2019 Policy 8 20 31 20 17 2 2 39 29 375
2019 Project management 11 20 33 21 12 1 1 34 32 597
2019 Other services to the public 8 14 25 27 21 2 3 50 23 2133
2019 None of the above 8 15 25 26 20 2 3 49 25 3405
2018 Client contact centre 9 17 26 24 17 2 5 44 28 3423
2018 Health care practitioners 8 9 30 27 24 0 3 52 17 40
2018 Federal regulators 16 20 31 19 12 1 2 32 37 246
2018 Compliance, inspection and enforcement 14 22 29 21 12 1 2 34 36 8709
2018 Communications or public affairs 15 24 27 16 14 1 2 31 41 350
2018 Access to information and privacy 14 16 19 23 23 1 4 48 31 322
2018 Security 8 18 35 21 14 1 2 36 28 226
2018 Science and technology 12 20 25 25 15 0 4 41 34 170
2018 Library services 11 19 30 33 3 0 4 38 31 27
2018 Legal services 19 19 25 18 17 1 2 36 38 112
2018 Administration and operations 12 21 28 22 14 1 3 37 34 2390
2018 Human resources 16 25 31 16 9 1 1 26 42 1011
2018 Financial management 11 19 30 24 11 1 3 37 31 684
2018 Procurement 10 21 21 31 11 1 4 44 34 75
2018 Real property 13 19 29 24 12 2 1 37 33 146
2018 Materiel management 9 16 28 28 17 1 1 46 25 141
2018 Information management 10 19 32 21 16 1 2 38 29 300
2018 Information technology 13 23 31 20 11 1 1 32 37 2432
2018 Internal audit 8 18 22 30 17 1 3 49 27 383
2018 Evaluation 6 13 27 28 23 0 3 52 20 193
2018 Data sciences 9 20 26 19 20 3 2 42 30 165
2018 Policy 9 15 34 23 16 1 3 41 25 344
2018 Project management 14 26 31 18 10 1 2 28 40 538
2018 Other services to the public 11 19 28 23 16 2 3 40 30 1783
2018 None of the above 11 16 29 23 16 2 3 42 28 3099
2017 Client contact centre 10 14 26 21 18 2 9 44 27 3265
2017 Health care practitioners 11 27 24 7 23 0 8 33 41 27
2017 Federal regulators 11 20 34 20 9 2 3 31 33 233
2017 Compliance, inspection and enforcement 14 21 29 19 13 2 3 33 37 8837
2017 Communications or public affairs 14 21 26 20 13 2 5 35 37 327
2017 Access to information and privacy 11 20 23 19 20 1 7 42 33 271
2017 Security 7 23 25 24 16 1 4 42 31 245
2017 Science and technology 13 16 26 21 18 2 5 41 31 256
2017 Library services 14 24 31 17 7 0 7 26 40 29
2017 Legal services 20 23 21 16 11 1 8 31 46 110
2017 Administration and operations 12 19 29 20 15 1 5 37 32 2434
2017 Human resources 20 25 28 14 9 1 3 24 47 963
2017 Financial management 11 17 28 22 18 1 4 42 29 667
2017 Procurement 9 23 35 22 7 0 4 30 33 70
2017 Real property 12 15 30 29 12 1 2 42 27 119
2017 Materiel management 13 18 17 26 24 2 2 51 32 118
2017 Information management 9 20 28 19 17 1 5 38 31 263
2017 Information technology 12 20 31 21 12 1 4 34 33 2542
2017 Internal audit 10 11 25 30 15 2 7 50 23 278
2017 Evaluation 3 22 21 23 23 1 7 50 28 143
2017 Data sciences 6 15 25 26 22 3 3 51 23 178
2017 Policy 9 16 33 18 18 1 5 38 27 342
2017 Project management 14 21 31 16 14 2 3 32 36 513
2017 Other services to the public 12 17 26 20 17 2 6 40 32 1807
2017 None of the above 11 17 26 21 17 2 6 41 30 4541
2014 Client contact centre 9 16 26 21 18 1 8 43 29 3663
2014 Health care practitioners 5 16 21 26 26 0 5 56 22 38
2014 Federal regulators 15 24 29 16 10 1 5 27 42 278
2014 Compliance, inspection and enforcement 17 22 29 18 11 1 3 30 40 9874
2014 Communications or public affairs 17 20 32 17 10 1 3 28 39 335
2014 Access to information and privacy 9 17 25 23 21 0 5 46 27 243
2014 Security 9 18 34 19 15 2 2 35 29 245
2014 Science and technology 11 19 31 18 16 1 4 36 32 248
2014 Library services 14 13 39 13 11 4 7 26 30 30
2014 Legal services 11 19 34 19 11 1 5 32 32 123
2014 Administration and operations 13 21 31 20 11 1 3 32 35 3069
2014 Human resources 18 27 29 17 8 1 2 25 46 1094
2014 Financial management 10 18 31 22 14 1 3 38 30 814
2014 Procurement 12 25 30 19 11 0 3 31 38 73
2014 Real property 11 23 26 19 17 1 3 37 36 160
2014 Materiel management 9 19 29 24 13 1 4 39 30 163
2014 Information management 11 20 29 19 15 2 5 36 33 320
2014 Information technology 13 23 31 19 11 1 3 31 37 2838
2014 Internal audit 10 23 28 19 15 1 4 36 34 337
2014 Evaluation 8 16 32 22 18 1 3 41 25 180
2014 Other services to the public 12 17 29 20 15 2 5 37 31 2579
2014 None of the above 13 21 28 19 13 2 4 35 36 4804

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 7 12 18 22 22 13 6 55 23 4620
2020 Health care practitioners 3 8 19 45 24 0 0 70 11 37
2020 Federal regulators 3 13 24 28 26 5 2 58 17 210
2020 Compliance, inspection and enforcement 4 10 23 33 24 3 3 60 15 9184
2020 Communications or public affairs 3 9 20 34 25 5 3 64 14 393
2020 Access to information and privacy 5 8 25 21 26 9 6 56 15 400
2020 Security 5 14 23 28 26 2 3 57 19 259
2020 Science and technology 3 8 21 37 22 4 4 65 13 194
2020 Library services 7 3 11 60 15 0 3 78 11 27
2020 Legal services 4 12 23 33 25 0 3 60 16 135
2020 Administration and operations 5 10 25 31 23 3 3 58 16 2377
2020 Human resources 5 11 25 33 20 3 3 56 17 1162
2020 Financial management 4 9 24 36 25 2 1 63 13 610
2020 Procurement 6 7 27 26 29 1 2 57 14 80
2020 Real property 6 13 22 30 25 3 1 58 20 151
2020 Materiel management 6 18 29 24 17 5 2 44 25 84
2020 Information management 8 10 22 29 24 5 3 57 19 283
2020 Information technology 5 10 24 31 23 4 3 59 16 2408
2020 Internal audit 5 11 17 31 24 6 5 62 19 340
2020 Evaluation 3 9 19 37 25 4 3 66 13 149
2020 Data sciences 2 9 19 34 31 0 3 68 12 198
2020 Policy 4 9 26 29 27 3 3 59 14 416
2020 Project management 6 11 24 34 21 1 3 58 17 694
2020 Other services to the public 4 8 20 28 29 6 4 64 14 2474
2020 None of the above 5 10 21 26 28 6 4 60 17 3128
2019 Client contact centre 14 17 24 18 17 5 5 39 35 3747
2019 Health care practitioners 3 18 25 28 19 8 0 50 23 32
2019 Federal regulators 11 14 23 27 20 3 2 49 27 219
2019 Compliance, inspection and enforcement 10 16 26 25 17 3 2 45 28 8690
2019 Communications or public affairs 8 14 28 24 22 1 3 48 23 365
2019 Access to information and privacy 6 17 22 22 24 6 3 50 25 368
2019 Security 9 16 23 26 21 0 3 49 26 223
2019 Science and technology 4 11 22 29 29 3 3 61 16 180
2019 Library services 6 3 23 40 12 8 8 62 10 33
2019 Legal services 11 21 20 17 23 4 4 44 35 136
2019 Administration and operations 9 17 30 23 17 3 3 42 27 2468
2019 Human resources 10 19 30 24 13 1 2 39 30 1031
2019 Financial management 6 15 28 25 22 3 2 48 23 680
2019 Procurement 3 14 26 22 32 0 3 56 17 66
2019 Real property 20 16 21 22 17 2 3 41 37 160
2019 Materiel management 6 14 23 26 25 2 4 54 21 130
2019 Information management 8 20 28 20 17 4 2 40 30 318
2019 Information technology 7 12 27 28 21 3 3 52 20 2404
2019 Internal audit 7 15 26 26 18 4 6 48 24 381
2019 Evaluation 4 10 27 34 19 4 2 56 15 189
2019 Data sciences 7 14 26 22 23 4 4 49 23 234
2019 Policy 10 16 33 22 14 2 2 38 28 372
2019 Project management 9 18 28 25 16 1 2 42 29 598
2019 Other services to the public 9 14 25 24 21 4 3 49 25 2134
2019 None of the above 9 16 23 23 20 4 4 48 27 3390
2018 Client contact centre 15 19 25 19 14 4 4 36 37 3417
2018 Health care practitioners 5 12 28 23 22 5 5 50 19 41
2018 Federal regulators 16 16 24 28 12 2 3 42 33 245
2018 Compliance, inspection and enforcement 11 17 26 26 15 3 2 44 29 8694
2018 Communications or public affairs 13 16 29 22 15 3 2 39 31 348
2018 Access to information and privacy 12 13 21 24 22 5 2 50 28 320
2018 Security 8 23 31 21 13 1 2 36 32 222
2018 Science and technology 6 10 14 39 21 5 5 67 18 170
2018 Library services 8 8 42 29 14 0 0 43 15 27
2018 Legal services 7 24 21 24 18 2 4 45 33 110
2018 Administration and operations 10 19 27 23 14 2 4 40 31 2385
2018 Human resources 10 20 33 23 11 2 2 35 31 1010
2018 Financial management 9 18 27 26 16 1 3 44 28 681
2018 Procurement 13 14 24 20 20 4 4 44 30 75
2018 Real property 17 14 18 28 19 4 1 49 32 145
2018 Materiel management 7 15 26 31 15 3 2 49 24 140
2018 Information management 7 16 27 28 17 3 2 48 24 300
2018 Information technology 6 14 26 30 18 2 2 51 22 2427
2018 Internal audit 9 17 26 22 19 3 3 45 28 378
2018 Evaluation 10 13 23 27 22 3 2 52 23 192
2018 Data sciences 11 19 23 23 17 5 2 43 32 166
2018 Policy 5 16 33 25 15 3 3 42 23 342
2018 Project management 10 22 28 22 14 1 3 38 33 535
2018 Other services to the public 9 18 27 23 16 4 4 42 29 1770
2018 None of the above 10 16 25 23 18 4 4 44 29 3100
2017 Client contact centre 13 20 24 15 15 6 8 35 38 3270
2017 Health care practitioners 15 11 27 18 24 3 0 44 28 26
2017 Federal regulators 13 17 25 21 14 3 6 39 33 235
2017 Compliance, inspection and enforcement 9 15 27 24 16 4 5 44 27 8836
2017 Communications or public affairs 8 17 25 24 18 4 5 45 27 327
2017 Access to information and privacy 10 17 29 15 17 6 8 36 30 268
2017 Security 4 17 22 29 21 1 5 53 23 245
2017 Science and technology 5 12 24 25 23 4 8 54 19 256
2017 Library services 0 15 18 36 14 4 14 61 18 28
2017 Legal services 9 22 28 16 13 6 6 33 36 110
2017 Administration and operations 9 18 26 23 15 3 5 42 30 2437
2017 Human resources 11 17 30 23 12 2 5 38 30 965
2017 Financial management 8 14 28 26 19 2 4 47 23 665
2017 Procurement 0 17 36 24 20 2 1 46 17 70
2017 Real property 9 14 22 27 21 2 3 51 25 119
2017 Materiel management 7 14 30 21 23 3 3 47 22 118
2017 Information management 10 12 26 19 21 6 7 46 25 263
2017 Information technology 5 12 25 29 21 3 5 53 19 2550
2017 Internal audit 11 20 19 24 18 3 5 46 34 277
2017 Evaluation 3 15 26 22 22 3 9 50 21 142
2017 Data sciences 4 11 33 27 17 4 4 48 17 178
2017 Policy 6 16 27 26 15 4 6 46 24 341
2017 Project management 10 17 33 22 13 2 4 37 29 513
2017 Other services to the public 9 15 25 21 17 6 7 43 28 1806
2017 None of the above 9 16 24 21 16 5 7 43 29 4550
2014 Client contact centre 13 20 25 17 14 4 6 35 37 3669
2014 Health care practitioners 8 10 11 31 32 0 8 69 20 38
2014 Federal regulators 9 21 24 23 13 3 7 40 34 277
2014 Compliance, inspection and enforcement 9 16 26 26 15 3 5 45 26 9869
2014 Communications or public affairs 7 18 23 25 18 2 6 47 27 336
2014 Access to information and privacy 6 15 29 24 14 5 7 43 23 244
2014 Security 8 15 25 28 19 2 4 50 24 245
2014 Science and technology 4 10 24 29 25 4 4 59 15 248
2014 Library services 3 14 20 39 13 0 10 59 19 30
2014 Legal services 6 12 24 27 18 6 8 52 20 125
2014 Administration and operations 8 17 29 26 13 2 4 42 27 3067
2014 Human resources 11 17 30 24 13 1 3 38 30 1093
2014 Financial management 5 14 26 27 20 2 5 51 21 813
2014 Procurement 3 16 26 27 19 3 6 51 21 73
2014 Real property 4 14 29 28 21 2 3 51 19 159
2014 Materiel management 7 11 29 29 16 2 6 48 20 163
2014 Information management 10 15 30 23 15 3 5 41 27 317
2014 Information technology 5 12 25 30 20 3 5 55 18 2840
2014 Internal audit 9 19 26 21 14 4 5 40 31 338
2014 Evaluation 6 14 25 28 17 6 4 50 22 180
2014 Other services to the public 8 16 27 24 16 4 6 44 26 2576
2014 None of the above 9 17 27 23 15 4 6 42 28 4797

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 7 14 30 22 17 5 4 44 23 4620
2020 Health care practitioners 8 20 17 39 16 0 0 55 28 36
2020 Federal regulators 7 18 27 25 18 4 1 46 26 211
2020 Compliance, inspection and enforcement 8 19 36 22 12 1 1 34 29 9236
2020 Communications or public affairs 7 16 35 25 13 2 2 39 24 395
2020 Access to information and privacy 5 17 30 23 18 3 4 44 24 397
2020 Security 8 13 35 25 15 1 2 42 22 261
2020 Science and technology 11 19 34 24 10 2 1 35 30 196
2020 Library services 7 7 42 24 17 0 3 43 14 27
2020 Legal services 8 16 35 20 19 0 1 40 24 135
2020 Administration and operations 6 16 36 23 15 2 2 40 23 2388
2020 Human resources 8 19 36 22 11 2 2 35 27 1161
2020 Financial management 6 14 37 28 13 1 1 41 21 611
2020 Procurement 6 25 36 21 10 0 2 32 31 81
2020 Real property 8 25 37 14 13 1 1 28 34 153
2020 Materiel management 7 9 31 23 24 0 6 50 17 84
2020 Information management 10 16 26 26 16 0 5 44 28 282
2020 Information technology 8 16 34 24 14 2 2 40 25 2409
2020 Internal audit 7 12 38 24 14 3 1 40 20 340
2020 Evaluation 10 13 30 29 16 3 0 45 24 149
2020 Data sciences 9 14 32 26 12 3 3 41 25 200
2020 Policy 8 15 31 27 15 2 2 44 24 417
2020 Project management 8 21 34 21 12 2 2 34 30 695
2020 Other services to the public 6 13 31 26 18 3 3 47 20 2465
2020 None of the above 8 15 31 24 17 3 3 43 24 3134
2019 Client contact centre 11 20 30 19 14 3 3 35 33 3751
2019 Health care practitioners 3 29 29 21 19 0 0 39 32 32
2019 Federal regulators 9 19 34 19 14 3 2 34 30 222
2019 Compliance, inspection and enforcement 12 22 35 19 9 1 1 29 35 8706
2019 Communications or public affairs 13 18 34 20 11 1 2 33 32 365
2019 Access to information and privacy 6 16 26 24 22 3 4 49 24 365
2019 Security 8 20 32 22 16 0 2 38 29 227
2019 Science and technology 7 23 30 21 12 3 3 36 32 180
2019 Library services 0 17 39 20 5 0 18 31 21 33
2019 Legal services 16 11 31 19 18 3 3 39 29 137
2019 Administration and operations 10 20 34 19 12 2 2 33 31 2466
2019 Human resources 12 21 37 15 12 2 2 27 34 1029
2019 Financial management 8 19 33 24 14 1 1 39 27 679
2019 Procurement 13 23 34 15 13 0 1 29 37 66
2019 Real property 15 28 28 12 13 1 3 25 45 159
2019 Materiel management 9 10 19 28 23 3 7 57 21 131
2019 Information management 10 21 32 20 13 3 1 34 32 317
2019 Information technology 11 18 36 20 11 2 2 32 30 2417
2019 Internal audit 7 17 34 23 11 3 4 37 27 382
2019 Evaluation 6 21 32 23 15 2 1 39 28 190
2019 Data sciences 8 19 34 22 13 2 2 37 28 235
2019 Policy 12 19 34 21 10 2 2 32 32 375
2019 Project management 12 24 35 17 8 2 3 26 37 598
2019 Other services to the public 9 16 30 24 16 3 2 41 27 2135
2019 None of the above 9 18 30 22 15 3 3 39 29 3400
2018 Client contact centre 13 22 30 17 11 3 4 30 37 3425
2018 Health care practitioners 7 12 36 27 10 3 5 40 21 41
2018 Federal regulators 11 26 36 16 7 2 2 24 38 246
2018 Compliance, inspection and enforcement 15 24 34 17 8 2 1 25 40 8731
2018 Communications or public affairs 17 24 31 15 9 3 2 25 43 351
2018 Access to information and privacy 8 18 28 20 19 3 3 42 28 320
2018 Security 9 23 34 16 15 0 4 32 33 226
2018 Science and technology 19 21 30 15 9 2 5 25 43 170
2018 Library services 11 28 33 22 7 0 0 29 38 26
2018 Legal services 15 13 37 12 15 4 4 30 30 114
2018 Administration and operations 11 21 34 17 11 2 3 30 34 2395
2018 Human resources 13 27 35 13 8 2 2 22 41 1008
2018 Financial management 11 21 36 21 8 1 1 30 33 685
2018 Procurement 10 24 35 17 12 0 1 30 35 75
2018 Real property 11 33 27 16 11 2 1 28 45 146
2018 Materiel management 9 14 29 26 16 5 1 45 24 141
2018 Information management 13 17 35 20 12 2 1 33 31 300
2018 Information technology 11 22 35 19 9 2 2 30 34 2436
2018 Internal audit 12 15 36 19 14 2 3 34 28 384
2018 Evaluation 8 15 33 25 16 2 2 42 24 193
2018 Data sciences 12 20 35 15 14 3 1 31 33 166
2018 Policy 10 18 41 16 11 2 2 29 28 344
2018 Project management 14 26 32 17 7 1 2 25 41 539
2018 Other services to the public 10 19 32 21 12 3 3 35 31 1782
2018 None of the above 10 18 32 20 14 3 3 36 30 3109
2017 Client contact centre 12 19 32 16 12 3 7 31 34 3270
2017 Health care practitioners 4 13 32 15 26 3 8 46 18 27
2017 Federal regulators 16 20 30 17 10 3 4 28 39 236
2017 Compliance, inspection and enforcement 15 23 34 15 8 2 3 24 40 8842
2017 Communications or public affairs 16 17 33 15 12 3 5 30 35 327
2017 Access to information and privacy 7 20 33 16 13 5 6 34 30 268
2017 Security 9 22 34 17 14 1 3 33 32 245
2017 Science and technology 14 23 28 17 10 3 4 29 40 256
2017 Library services 7 21 41 17 10 0 3 29 29 29
2017 Legal services 16 23 25 14 9 5 8 26 45 110
2017 Administration and operations 11 20 35 17 12 2 4 30 33 2439
2017 Human resources 14 23 38 14 6 2 3 21 38 964
2017 Financial management 8 21 35 21 10 2 3 32 31 666
2017 Procurement 13 31 33 13 9 0 1 22 45 70
2017 Real property 12 30 32 11 10 2 3 22 44 119
2017 Materiel management 5 19 30 20 19 1 5 42 26 118
2017 Information management 10 23 27 21 12 3 4 35 36 264
2017 Information technology 11 21 35 18 9 3 3 28 34 2554
2017 Internal audit 13 17 33 16 15 2 4 32 32 278
2017 Evaluation 9 14 30 18 19 2 8 41 26 142
2017 Data sciences 9 19 35 19 11 5 4 32 30 180
2017 Policy 10 21 34 17 13 1 4 31 33 341
2017 Project management 13 23 34 17 11 1 2 28 37 511
2017 Other services to the public 10 18 31 17 14 5 5 34 31 1802
2017 None of the above 10 18 30 18 13 4 6 35 32 4543
2014 Client contact centre 10 20 32 17 12 3 5 32 33 3667
2014 Health care practitioners 8 21 21 16 26 3 5 46 31 38
2014 Federal regulators 15 22 30 16 8 2 5 27 40 276
2014 Compliance, inspection and enforcement 17 24 33 14 8 2 3 23 42 9882
2014 Communications or public affairs 12 23 30 16 12 2 5 31 38 335
2014 Access to information and privacy 7 16 30 24 14 2 7 42 26 244
2014 Security 11 20 35 17 10 3 3 29 33 244
2014 Science and technology 15 22 31 20 9 1 2 30 38 248
2014 Library services 4 13 43 23 10 0 7 36 18 30
2014 Legal services 9 17 38 19 12 1 4 33 27 125
2014 Administration and operations 11 21 34 19 9 2 3 29 35 3068
2014 Human resources 13 25 32 17 8 1 2 26 40 1095
2014 Financial management 11 21 35 19 11 1 3 31 33 814
2014 Procurement 10 21 45 14 10 0 1 24 31 73
2014 Real property 9 28 30 17 14 0 3 31 38 160
2014 Materiel management 6 15 34 18 19 4 4 40 23 163
2014 Information management 12 20 34 18 10 3 3 31 34 321
2014 Information technology 13 21 34 18 9 3 3 28 36 2842
2014 Internal audit 12 23 34 15 10 2 2 26 38 338
2014 Evaluation 9 20 34 22 10 4 1 34 30 180
2014 Other services to the public 10 19 33 19 12 3 4 33 31 2574
2014 None of the above 12 19 32 17 11 3 5 31 34 4808

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 14 36 26 16 2 2 43 20 4647
2020 Health care practitioners 3 17 38 28 14 0 0 42 20 36
2020 Federal regulators 10 14 40 23 12 1 0 35 24 213
2020 Compliance, inspection and enforcement 7 19 41 22 9 0 1 32 26 9262
2020 Communications or public affairs 8 20 40 22 8 1 1 30 29 397
2020 Access to information and privacy 8 17 34 24 15 0 1 39 26 400
2020 Security 4 11 34 31 19 0 1 50 15 261
2020 Science and technology 5 21 32 31 10 1 1 42 26 197
2020 Library services 0 8 45 30 14 0 3 45 9 27
2020 Legal services 7 23 34 19 15 0 1 35 31 135
2020 Administration and operations 5 14 37 27 15 0 1 43 19 2401
2020 Human resources 6 16 40 25 11 1 1 37 22 1166
2020 Financial management 4 13 38 30 15 1 0 45 17 612
2020 Procurement 4 15 37 23 18 2 0 43 19 81
2020 Real property 3 13 40 29 14 1 1 44 16 153
2020 Materiel management 2 9 35 21 29 0 5 52 12 85
2020 Information management 8 16 36 27 12 0 1 39 24 286
2020 Information technology 4 10 31 33 20 1 1 55 14 2416
2020 Internal audit 4 12 36 29 16 3 0 46 17 342
2020 Evaluation 8 14 33 29 15 1 0 44 22 150
2020 Data sciences 6 13 40 27 13 0 0 41 19 199
2020 Policy 6 15 39 27 10 1 2 38 22 417
2020 Project management 4 15 38 28 13 0 2 42 19 696
2020 Other services to the public 6 17 35 26 15 1 2 41 23 2482
2020 None of the above 6 16 33 26 16 1 1 43 23 3150
2019 Client contact centre 9 16 33 25 14 1 2 40 26 3761
2019 Health care practitioners 11 18 30 23 18 0 0 41 29 32
2019 Federal regulators 10 15 36 21 14 2 2 36 26 221
2019 Compliance, inspection and enforcement 11 21 36 20 10 1 1 30 33 8722
2019 Communications or public affairs 9 18 36 19 16 0 1 36 28 364
2019 Access to information and privacy 4 16 29 25 23 0 3 50 21 368
2019 Security 7 12 33 28 18 0 1 47 20 227
2019 Science and technology 10 15 30 25 16 2 2 43 26 180
2019 Library services 3 14 45 27 8 0 3 37 18 33
2019 Legal services 15 17 38 16 13 1 0 30 32 138
2019 Administration and operations 8 16 34 25 15 1 1 41 24 2477
2019 Human resources 8 19 33 24 15 0 1 40 27 1033
2019 Financial management 6 15 33 28 16 0 1 45 22 686
2019 Procurement 5 15 25 36 17 0 3 54 20 66
2019 Real property 7 22 32 17 19 1 2 37 30 159
2019 Materiel management 5 14 27 24 27 1 3 53 19 131
2019 Information management 7 17 35 26 14 1 1 40 24 318
2019 Information technology 4 10 30 33 19 1 2 54 15 2414
2019 Internal audit 6 16 33 28 13 1 3 43 23 381
2019 Evaluation 8 18 30 27 16 1 1 44 26 189
2019 Data sciences 11 17 33 23 12 1 2 36 30 234
2019 Policy 8 18 32 25 16 1 1 41 26 377
2019 Project management 6 19 33 25 14 1 2 40 26 598
2019 Other services to the public 8 16 31 26 17 1 2 43 24 2142
2019 None of the above 8 17 31 25 16 1 2 43 25 3405

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 39 13 8 3 3 1 75 11 4640
2020 Health care practitioners 21 46 11 19 3 0 0 67 21 37
2020 Federal regulators 34 38 15 8 4 1 0 72 12 210
2020 Compliance, inspection and enforcement 23 42 18 12 4 1 0 65 16 9217
2020 Communications or public affairs 27 43 14 9 3 3 0 73 13 392
2020 Access to information and privacy 32 40 13 9 1 2 2 75 11 401
2020 Security 34 42 13 7 3 1 0 77 10 257
2020 Science and technology 17 36 23 15 7 2 0 55 22 191
2020 Library services 30 44 19 7 0 0 0 73 7 26
2020 Legal services 24 46 15 13 1 0 1 71 14 133
2020 Administration and operations 31 42 15 8 3 1 0 74 11 2387
2020 Human resources 29 45 12 10 3 1 0 75 13 1161
2020 Financial management 33 43 13 7 2 1 0 77 9 609
2020 Procurement 28 47 16 6 0 2 0 77 6 81
2020 Real property 28 43 16 9 3 1 0 72 12 154
2020 Materiel management 18 45 22 11 1 1 2 65 13 86
2020 Information management 27 38 15 12 5 2 1 67 17 284
2020 Information technology 32 40 15 9 3 2 0 73 11 2406
2020 Internal audit 32 41 16 7 2 2 0 74 9 341
2020 Evaluation 29 41 16 7 4 2 0 72 12 150
2020 Data sciences 30 42 16 7 3 1 0 74 10 198
2020 Policy 29 40 17 10 4 1 0 69 14 418
2020 Project management 28 41 14 13 3 1 0 70 16 691
2020 Other services to the public 32 39 15 9 3 2 0 73 12 2468
2020 None of the above 27 40 17 10 4 2 0 68 14 3144
2019 Client contact centre 22 36 20 14 6 2 0 60 20 3755
2019 Health care practitioners 15 46 16 24 0 0 0 60 24 31
2019 Federal regulators 22 37 20 12 7 1 0 61 19 225
2019 Compliance, inspection and enforcement 16 35 21 18 8 2 0 52 27 8687
2019 Communications or public affairs 17 37 17 16 8 4 1 57 25 359
2019 Access to information and privacy 33 38 14 10 3 2 0 72 14 370
2019 Security 27 36 19 10 3 3 0 66 14 226
2019 Science and technology 18 37 19 15 9 2 0 56 25 179
2019 Library services 18 43 20 11 3 0 5 64 15 33
2019 Legal services 21 34 20 14 8 4 0 57 23 138
2019 Administration and operations 22 38 18 15 5 1 0 61 21 2468
2019 Human resources 22 43 16 14 4 1 0 66 19 1027
2019 Financial management 22 40 20 13 4 2 0 63 17 683
2019 Procurement 23 31 23 20 3 0 0 54 23 66
2019 Real property 14 41 22 17 5 1 0 55 22 161
2019 Materiel management 24 42 17 6 8 2 1 68 14 129
2019 Information management 19 34 22 14 9 2 0 54 24 317
2019 Information technology 23 38 19 13 5 2 0 62 18 2405
2019 Internal audit 21 43 18 12 3 3 0 66 16 383
2019 Evaluation 14 40 27 12 4 3 0 56 16 188
2019 Data sciences 23 31 22 15 6 4 0 56 21 234
2019 Policy 19 33 19 18 8 2 0 54 27 374
2019 Project management 20 37 19 14 8 1 0 58 23 598
2019 Other services to the public 23 36 17 15 6 2 0 61 22 2138
2019 None of the above 20 36 19 15 7 3 0 57 23 3393

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 61 25 7 3 2 2 1 88 5 4644
2020 Health care practitioners 43 30 14 6 6 0 3 74 11 37
2020 Federal regulators 54 29 7 7 1 2 0 84 8 210
2020 Compliance, inspection and enforcement 50 30 8 6 4 2 0 82 10 9243
2020 Communications or public affairs 60 26 6 5 2 1 0 87 7 394
2020 Access to information and privacy 57 27 7 6 1 2 0 86 7 400
2020 Security 56 27 8 6 2 1 0 84 8 262
2020 Science and technology 47 32 8 9 5 0 0 78 14 196
2020 Library services 56 22 7 15 0 0 0 78 15 27
2020 Legal services 57 21 9 5 6 2 0 80 11 134
2020 Administration and operations 55 28 7 5 3 1 0 84 9 2396
2020 Human resources 60 25 5 6 3 1 0 86 9 1164
2020 Financial management 55 28 7 7 3 0 0 83 10 608
2020 Procurement 55 33 8 3 3 0 0 87 5 80
2020 Real property 54 25 11 5 5 1 0 80 10 153
2020 Materiel management 44 34 9 10 2 0 0 79 12 85
2020 Information management 55 24 12 4 4 1 0 80 8 285
2020 Information technology 58 27 7 4 3 1 0 86 7 2407
2020 Internal audit 50 39 7 2 1 1 0 90 3 339
2020 Evaluation 60 25 5 5 2 4 0 88 7 149
2020 Data sciences 56 29 9 4 1 0 0 86 5 198
2020 Policy 56 28 6 5 3 1 0 85 9 417
2020 Project management 56 28 7 6 4 0 0 84 9 693
2020 Other services to the public 55 26 8 6 3 2 0 82 9 2477
2020 None of the above 51 27 9 6 5 1 0 80 11 3156
2019 Client contact centre 58 26 8 5 3 1 0 84 8 3738
2019 Health care practitioners 58 24 12 6 0 0 0 81 6 32
2019 Federal regulators 48 33 6 6 5 1 0 82 11 222
2019 Compliance, inspection and enforcement 48 29 9 7 5 1 0 79 12 8711
2019 Communications or public affairs 53 26 8 9 3 1 0 80 12 366
2019 Access to information and privacy 59 23 9 6 3 0 0 82 9 368
2019 Security 60 19 6 8 7 0 0 79 15 226
2019 Science and technology 52 29 7 5 5 1 0 83 10 179
2019 Library services 52 37 3 0 6 0 3 91 6 33
2019 Legal services 51 28 11 5 4 1 0 80 9 139
2019 Administration and operations 51 28 8 8 4 1 0 80 12 2474
2019 Human resources 56 29 6 6 3 0 0 85 9 1029
2019 Financial management 50 30 8 7 4 0 0 81 11 686
2019 Procurement 65 23 9 1 0 1 0 89 2 66
2019 Real property 48 30 11 7 3 1 0 78 10 161
2019 Materiel management 48 30 7 8 5 2 0 79 13 131
2019 Information management 46 32 8 7 6 0 0 78 13 320
2019 Information technology 52 28 8 6 4 1 0 81 11 2414
2019 Internal audit 51 31 9 6 2 0 1 83 8 383
2019 Evaluation 56 20 15 7 2 1 0 76 9 189
2019 Data sciences 59 26 10 3 2 0 0 85 6 234
2019 Policy 48 32 7 7 5 1 0 81 12 374
2019 Project management 52 28 8 7 5 1 0 81 12 595
2019 Other services to the public 51 28 8 8 4 1 0 79 12 2134
2019 None of the above 48 28 10 8 5 1 0 77 13 3409
2018 Client contact centre 48 31 9 7 4 1 0 80 11 3410
2018 Health care practitioners 35 43 10 9 2 0 0 78 11 41
2018 Federal regulators 41 37 9 8 4 1 0 79 12 242
2018 Compliance, inspection and enforcement 41 33 10 9 6 1 0 75 15 8726
2018 Communications or public affairs 51 28 9 8 3 1 0 80 12 349
2018 Access to information and privacy 45 28 10 10 6 1 0 74 16 325
2018 Security 53 33 4 6 3 0 1 87 9 226
2018 Science and technology 48 27 12 7 5 1 0 76 12 169
2018 Library services 56 30 4 7 4 0 0 85 11 27
2018 Legal services 45 30 11 9 4 1 0 76 13 112
2018 Administration and operations 47 30 8 9 5 1 0 77 14 2395
2018 Human resources 51 30 7 8 2 1 0 82 11 1009
2018 Financial management 47 29 8 9 6 0 0 77 15 688
2018 Procurement 63 21 8 5 1 1 0 85 7 75
2018 Real property 43 27 12 10 7 1 0 71 17 144
2018 Materiel management 44 28 9 12 6 1 0 72 18 140
2018 Information management 45 32 8 9 7 0 0 77 16 300
2018 Information technology 45 32 9 8 5 1 0 78 13 2437
2018 Internal audit 46 32 12 5 3 1 1 80 8 381
2018 Evaluation 50 26 11 6 4 2 0 77 11 192
2018 Data sciences 53 26 10 6 4 2 0 80 10 166
2018 Policy 46 30 8 9 7 1 0 76 16 346
2018 Project management 44 29 8 11 7 1 0 74 18 535
2018 Other services to the public 47 31 8 8 5 1 0 78 14 1781
2018 None of the above 42 32 9 9 6 2 0 75 15 3108
2017 Client contact centre 51 30 8 6 3 1 0 83 9 3286
2017 Health care practitioners 53 28 11 7 0 0 0 82 7 27
2017 Federal regulators 46 30 6 10 6 2 0 77 17 235
2017 Compliance, inspection and enforcement 44 31 9 9 6 1 0 76 15 8863
2017 Communications or public affairs 52 29 7 9 3 2 0 81 12 327
2017 Access to information and privacy 58 19 9 7 6 1 0 78 13 271
2017 Security 49 32 7 6 5 1 0 82 11 244
2017 Science and technology 44 33 10 7 5 0 1 78 12 257
2017 Library services 62 17 14 4 3 0 0 79 7 29
2017 Legal services 48 25 10 8 6 2 1 75 15 111
2017 Administration and operations 47 31 9 7 5 1 0 79 12 2455
2017 Human resources 54 29 6 7 4 0 0 83 11 967
2017 Financial management 49 28 10 7 5 1 0 78 12 670
2017 Procurement 63 24 7 4 1 0 0 87 6 70
2017 Real property 43 37 8 7 3 1 0 81 11 120
2017 Materiel management 41 35 8 8 7 1 0 77 15 118
2017 Information management 50 29 10 6 4 1 0 80 10 265
2017 Information technology 47 35 8 6 4 1 0 82 10 2575
2017 Internal audit 41 35 10 6 6 1 0 78 12 280
2017 Evaluation 53 27 8 8 3 0 0 80 12 143
2017 Data sciences 48 30 11 5 5 1 0 78 11 180
2017 Policy 55 22 8 8 5 1 1 78 14 342
2017 Project management 51 27 9 7 5 1 1 79 12 515
2017 Other services to the public 48 30 8 8 5 2 0 79 13 1818
2017 None of the above 46 30 10 7 6 2 0 77 13 4595
2014 Client contact centre 53 31 7 5 3 1 0 84 9 3677
2014 Health care practitioners 45 26 8 11 10 0 0 71 21 38
2014 Federal regulators 53 24 9 7 6 1 0 78 13 278
2014 Compliance, inspection and enforcement 50 29 8 7 4 1 0 80 12 9901
2014 Communications or public affairs 54 19 7 12 7 1 0 74 19 336
2014 Access to information and privacy 53 28 8 8 3 1 0 81 11 247
2014 Security 53 27 6 9 4 2 0 82 12 247
2014 Science and technology 50 27 6 8 7 1 0 78 15 249
2014 Library services 73 13 6 4 0 0 4 90 4 30
2014 Legal services 46 33 8 10 3 0 0 79 13 125
2014 Administration and operations 50 28 7 8 5 1 0 79 14 3076
2014 Human resources 52 27 7 8 5 1 0 80 13 1093
2014 Financial management 51 28 6 8 6 0 0 80 14 816
2014 Procurement 41 38 7 11 3 0 0 79 14 73
2014 Real property 52 24 11 6 4 2 0 78 10 160
2014 Materiel management 40 30 8 13 9 0 1 70 22 164
2014 Information management 48 29 9 8 5 1 0 78 13 321
2014 Information technology 50 28 8 8 5 1 0 78 13 2845
2014 Internal audit 46 32 9 7 5 0 0 78 13 339
2014 Evaluation 52 26 7 9 5 1 0 79 14 179
2014 Other services to the public 48 28 8 9 6 1 0 77 14 2582
2014 None of the above 47 28 9 8 6 1 0 77 15 4820

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 66 26 3 2 1 1 1 93 3 4634
2020 Health care practitioners 44 36 6 8 0 0 6 85 9 36
2020 Federal regulators 60 28 6 4 0 1 0 89 5 211
2020 Compliance, inspection and enforcement 56 33 5 4 2 0 0 89 6 9215
2020 Communications or public affairs 68 24 4 3 1 0 0 92 4 394
2020 Access to information and privacy 60 31 5 3 0 0 0 91 3 397
2020 Security 61 30 4 4 0 0 0 91 5 258
2020 Science and technology 56 31 6 5 2 0 0 87 7 197
2020 Library services 72 21 7 0 0 0 0 93 0 27
2020 Legal services 64 24 2 8 1 1 0 89 9 134
2020 Administration and operations 61 28 5 4 2 0 0 89 6 2375
2020 Human resources 66 25 4 3 1 0 0 91 4 1160
2020 Financial management 61 28 5 4 1 0 0 89 5 606
2020 Procurement 62 28 4 6 0 0 0 90 6 81
2020 Real property 62 22 5 8 3 0 0 84 11 153
2020 Materiel management 49 36 6 8 1 0 0 85 9 84
2020 Information management 59 29 7 4 1 0 0 87 6 285
2020 Information technology 62 28 6 2 1 0 0 91 4 2407
2020 Internal audit 59 34 5 2 1 0 0 93 3 337
2020 Evaluation 66 24 8 3 0 0 0 89 3 150
2020 Data sciences 63 30 3 2 1 0 0 94 3 197
2020 Policy 64 27 3 4 2 0 0 91 7 416
2020 Project management 61 28 5 4 2 0 0 89 6 693
2020 Other services to the public 59 29 5 5 1 1 0 89 6 2471
2020 None of the above 56 30 6 5 3 1 0 87 7 3146
2019 Client contact centre 60 29 5 4 1 0 0 90 5 3761
2019 Health care practitioners 61 25 6 8 0 0 0 85 8 32
2019 Federal regulators 53 33 5 6 3 0 0 86 9 225
2019 Compliance, inspection and enforcement 51 34 6 6 3 0 0 85 8 8705
2019 Communications or public affairs 56 32 3 7 1 0 0 88 8 366
2019 Access to information and privacy 58 27 8 5 2 0 0 85 7 370
2019 Security 62 22 7 6 3 0 0 84 9 227
2019 Science and technology 52 35 6 3 4 0 0 87 7 178
2019 Library services 64 24 0 6 3 3 0 91 9 32
2019 Legal services 57 26 7 7 3 0 0 83 10 137
2019 Administration and operations 52 33 7 6 3 0 0 85 9 2477
2019 Human resources 60 30 4 5 1 0 0 90 6 1032
2019 Financial management 50 33 9 6 2 0 0 83 8 684
2019 Procurement 65 26 6 3 0 0 0 91 3 64
2019 Real property 50 30 10 9 1 0 0 80 10 159
2019 Materiel management 45 34 7 12 2 0 0 79 14 131
2019 Information management 47 34 8 8 2 0 0 81 11 318
2019 Information technology 57 30 6 5 2 0 0 87 7 2415
2019 Internal audit 52 37 6 3 1 0 0 89 5 384
2019 Evaluation 53 32 7 7 2 0 0 85 8 187
2019 Data sciences 64 27 5 3 2 0 0 90 5 235
2019 Policy 55 31 6 5 2 1 0 87 7 375
2019 Project management 56 29 7 5 2 0 0 85 8 595
2019 Other services to the public 52 32 7 6 3 0 0 84 9 2139
2019 None of the above 49 33 8 6 3 0 0 83 9 3406
2018 Client contact centre 51 36 6 4 2 0 0 88 6 3412
2018 Health care practitioners 51 37 5 7 0 0 0 88 7 41
2018 Federal regulators 46 40 6 5 3 0 0 86 8 243
2018 Compliance, inspection and enforcement 45 38 7 6 3 0 0 83 9 8728
2018 Communications or public affairs 57 31 6 4 1 0 0 88 5 350
2018 Access to information and privacy 50 33 9 6 3 0 0 83 8 325
2018 Security 57 32 4 6 0 0 1 90 6 225
2018 Science and technology 55 31 7 5 2 0 0 86 7 169
2018 Library services 70 20 0 7 4 0 0 89 11 27
2018 Legal services 53 34 5 5 3 0 0 87 8 110
2018 Administration and operations 47 37 7 6 2 0 0 84 8 2392
2018 Human resources 55 34 5 4 1 0 0 89 5 1011
2018 Financial management 47 36 7 5 4 0 0 84 9 689
2018 Procurement 52 36 8 4 0 0 0 88 4 75
2018 Real property 52 29 7 9 3 1 0 81 12 146
2018 Materiel management 40 42 8 9 1 0 0 82 10 140
2018 Information management 50 32 8 7 4 0 0 82 10 301
2018 Information technology 49 35 7 6 2 0 0 85 8 2435
2018 Internal audit 51 35 7 5 2 0 1 87 6 383
2018 Evaluation 46 41 4 5 3 1 0 88 8 193
2018 Data sciences 58 28 8 5 1 1 0 86 5 165
2018 Policy 56 29 6 6 3 0 0 85 9 348
2018 Project management 47 36 7 7 3 0 0 83 10 537
2018 Other services to the public 48 36 6 6 3 0 0 85 9 1785
2018 None of the above 44 38 8 6 3 0 0 82 10 3103
2017 Client contact centre 48 41 6 4 1 0 0 89 6 3279
2017 Health care practitioners 56 33 0 7 4 0 0 89 11 26
2017 Federal regulators 38 45 9 6 3 0 0 83 9 236
2017 Compliance, inspection and enforcement 41 41 8 7 3 0 0 82 10 8850
2017 Communications or public affairs 52 34 7 3 3 1 0 87 6 326
2017 Access to information and privacy 46 37 7 7 3 0 0 83 10 271
2017 Security 42 41 5 9 2 0 0 83 11 244
2017 Science and technology 47 35 9 6 3 0 0 82 9 256
2017 Library services 58 27 7 7 0 0 0 86 7 29
2017 Legal services 38 41 9 6 4 1 1 81 10 111
2017 Administration and operations 45 39 7 6 2 0 0 84 8 2450
2017 Human resources 51 34 6 6 2 0 0 86 8 966
2017 Financial management 46 38 7 6 3 0 0 84 9 669
2017 Procurement 45 43 4 8 0 0 0 87 8 70
2017 Real property 49 34 10 3 4 0 0 83 7 120
2017 Materiel management 33 36 15 13 3 1 0 69 16 117
2017 Information management 49 36 9 5 2 0 0 85 6 265
2017 Information technology 45 40 7 5 2 0 0 86 7 2569
2017 Internal audit 41 44 7 5 3 0 0 85 8 279
2017 Evaluation 49 35 8 6 2 0 0 84 8 143
2017 Data sciences 55 29 9 5 2 1 0 84 7 180
2017 Policy 53 32 6 6 3 0 1 85 9 342
2017 Project management 49 37 6 5 3 0 0 87 8 513
2017 Other services to the public 46 38 6 7 2 0 0 84 9 1814
2017 None of the above 43 38 8 7 3 0 0 82 10 4583
2014 Client contact centre 46 43 6 3 2 0 0 89 5 3675
2014 Health care practitioners 50 40 5 5 0 0 0 90 5 38
2014 Federal regulators 47 39 4 7 3 0 1 87 9 277
2014 Compliance, inspection and enforcement 44 41 7 6 2 0 0 85 8 9902
2014 Communications or public affairs 55 31 6 5 3 0 0 86 8 337
2014 Access to information and privacy 45 39 7 5 4 0 0 84 9 247
2014 Security 47 40 7 4 2 1 0 88 5 247
2014 Science and technology 53 32 6 6 2 0 0 85 9 249
2014 Library services 67 23 4 6 0 0 0 90 6 30
2014 Legal services 50 33 11 4 2 0 0 83 6 125
2014 Administration and operations 45 40 6 6 2 0 0 85 8 3077
2014 Human resources 52 35 6 5 2 0 0 88 7 1093
2014 Financial management 45 39 7 5 3 0 0 85 8 815
2014 Procurement 51 40 4 3 3 0 0 90 6 73
2014 Real property 50 33 9 5 3 0 0 83 8 160
2014 Materiel management 34 37 11 10 7 0 0 72 17 163
2014 Information management 43 41 7 7 2 0 0 84 9 320
2014 Information technology 47 38 7 5 2 0 0 85 7 2848
2014 Internal audit 41 43 8 4 3 0 0 84 7 338
2014 Evaluation 49 40 4 4 2 1 0 89 7 180
2014 Other services to the public 43 41 7 6 2 0 0 84 9 2580
2014 None of the above 41 41 8 6 3 0 0 83 9 4814

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 31 13 2 1 4 2 82 4 4613
2020 Health care practitioners 45 35 8 3 3 0 6 85 6 37
2020 Federal regulators 49 33 10 3 0 4 0 85 4 212
2020 Compliance, inspection and enforcement 42 37 12 4 2 2 0 81 6 9189
2020 Communications or public affairs 61 29 5 3 1 1 1 91 4 391
2020 Access to information and privacy 46 33 14 3 1 3 1 82 4 392
2020 Security 51 39 6 3 0 1 0 91 3 258
2020 Science and technology 41 38 12 4 4 1 0 80 8 191
2020 Library services 64 29 4 4 0 0 0 93 4 26
2020 Legal services 51 27 10 7 3 1 1 80 10 133
2020 Administration and operations 51 32 10 4 2 1 0 84 6 2378
2020 Human resources 56 31 7 4 1 1 0 88 5 1160
2020 Financial management 51 34 7 4 2 1 0 87 6 606
2020 Procurement 56 32 9 1 0 1 0 90 1 80
2020 Real property 52 33 8 4 2 1 1 87 6 153
2020 Materiel management 41 35 14 5 2 3 0 79 7 83
2020 Information management 47 35 10 5 1 2 0 84 6 282
2020 Information technology 55 32 9 3 1 1 0 87 4 2397
2020 Internal audit 45 37 12 3 1 1 1 84 4 337
2020 Evaluation 51 34 8 3 1 3 0 88 3 150
2020 Data sciences 54 34 7 2 0 1 1 90 3 197
2020 Policy 55 29 8 4 2 2 0 86 6 415
2020 Project management 53 35 7 3 2 0 0 89 4 688
2020 Other services to the public 44 35 13 3 1 3 1 82 5 2459
2020 None of the above 42 35 13 5 3 2 1 79 8 3132
2019 Client contact centre 42 34 15 3 2 3 2 79 5 3763
2019 Health care practitioners 43 45 9 3 0 0 0 88 3 32
2019 Federal regulators 41 38 12 4 3 1 0 80 8 225
2019 Compliance, inspection and enforcement 38 38 14 4 3 2 0 79 7 8716
2019 Communications or public affairs 51 34 7 4 2 1 0 87 6 365
2019 Access to information and privacy 47 33 13 3 2 2 1 82 5 370
2019 Security 58 28 7 3 3 1 0 87 6 227
2019 Science and technology 42 38 13 5 2 0 1 81 7 178
2019 Library services 54 31 3 3 6 3 0 88 9 33
2019 Legal services 43 36 12 5 2 1 0 80 8 139
2019 Administration and operations 45 36 11 4 3 1 1 82 6 2484
2019 Human resources 53 35 8 3 1 0 0 88 4 1031
2019 Financial management 46 35 12 4 2 1 0 82 6 687
2019 Procurement 54 37 4 1 0 1 1 94 2 66
2019 Real property 41 42 12 4 1 0 0 83 6 159
2019 Materiel management 40 37 9 7 3 1 2 80 11 131
2019 Information management 44 36 10 5 3 2 0 81 8 320
2019 Information technology 49 35 9 4 2 1 0 85 6 2425
2019 Internal audit 40 39 14 3 1 2 1 81 4 384
2019 Evaluation 43 34 15 5 2 1 0 78 7 186
2019 Data sciences 55 34 6 4 0 1 0 90 4 234
2019 Policy 48 37 7 4 2 1 0 86 6 374
2019 Project management 50 36 8 4 1 1 0 87 5 599
2019 Other services to the public 41 35 15 4 2 3 1 78 6 2138
2019 None of the above 38 35 16 5 3 2 1 76 8 3417
2018 Client contact centre 34 38 18 4 3 2 1 75 7 3410
2018 Health care practitioners 26 42 20 7 0 5 0 72 7 41
2018 Federal regulators 39 41 13 3 2 0 0 81 6 244
2018 Compliance, inspection and enforcement 31 43 15 5 3 2 0 76 9 8737
2018 Communications or public affairs 46 37 9 5 1 1 0 84 7 349
2018 Access to information and privacy 37 34 17 5 3 1 2 74 9 327
2018 Security 49 40 6 3 0 0 0 90 3 224
2018 Science and technology 42 36 14 5 2 1 0 80 7 168
2018 Library services 51 34 4 4 7 0 0 85 11 27
2018 Legal services 38 41 11 4 3 1 2 81 8 112
2018 Administration and operations 40 38 13 5 2 2 0 80 7 2400
2018 Human resources 48 37 9 3 1 1 0 87 4 1012
2018 Financial management 39 38 15 4 2 2 0 78 6 690
2018 Procurement 51 35 9 4 0 1 0 86 4 75
2018 Real property 44 37 13 2 4 0 0 81 6 146
2018 Materiel management 38 36 17 6 2 1 1 75 8 140
2018 Information management 38 38 13 6 3 2 0 77 9 302
2018 Information technology 42 40 11 3 2 1 0 83 6 2439
2018 Internal audit 38 38 17 2 1 2 2 79 3 383
2018 Evaluation 42 36 13 5 3 1 1 79 8 194
2018 Data sciences 46 33 13 2 4 2 1 81 6 167
2018 Policy 45 36 10 4 2 2 0 83 6 348
2018 Project management 45 39 8 4 3 1 0 85 7 535
2018 Other services to the public 37 39 15 4 2 2 1 78 7 1788
2018 None of the above 31 40 18 4 4 3 1 73 8 3113

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 33 10 4 2 2 0 85 6 4629
2020 Health care practitioners 51 35 6 0 3 6 0 91 3 37
2020 Federal regulators 46 32 13 3 4 3 0 80 7 211
2020 Compliance, inspection and enforcement 37 40 12 6 3 2 0 78 9 9222
2020 Communications or public affairs 43 41 8 3 2 2 0 86 6 395
2020 Access to information and privacy 51 34 8 4 1 1 0 87 6 392
2020 Security 50 36 10 3 1 1 0 87 3 260
2020 Science and technology 35 40 13 6 4 2 0 76 11 196
2020 Library services 41 40 7 12 0 0 0 82 12 27
2020 Legal services 36 39 17 6 1 0 1 76 7 135
2020 Administration and operations 48 35 9 4 2 1 0 84 6 2395
2020 Human resources 47 38 7 5 2 1 0 86 7 1156
2020 Financial management 47 36 9 4 2 1 0 85 7 607
2020 Procurement 52 32 10 5 0 1 0 85 5 81
2020 Real property 49 36 11 3 1 1 0 85 4 150
2020 Materiel management 39 41 13 3 1 2 0 82 5 86
2020 Information management 43 36 12 3 4 2 0 81 7 283
2020 Information technology 51 35 8 3 2 1 0 87 5 2401
2020 Internal audit 41 38 13 4 2 2 0 80 6 341
2020 Evaluation 45 35 11 7 0 1 0 81 7 150
2020 Data sciences 47 39 8 4 1 1 0 87 5 199
2020 Policy 45 34 9 6 4 2 0 81 10 418
2020 Project management 46 38 9 5 1 1 0 84 6 692
2020 Other services to the public 48 35 9 5 2 2 0 84 6 2462
2020 None of the above 43 36 12 4 3 2 0 81 7 3139
2019 Client contact centre 45 35 11 5 2 1 0 81 7 3748
2019 Health care practitioners 44 40 9 3 3 0 0 85 6 32
2019 Federal regulators 38 36 12 7 5 1 0 75 12 224
2019 Compliance, inspection and enforcement 37 38 13 7 4 1 0 76 11 8683
2019 Communications or public affairs 42 41 6 7 3 2 0 85 9 361
2019 Access to information and privacy 54 30 10 4 1 1 0 85 5 368
2019 Security 51 35 9 3 2 0 0 86 5 220
2019 Science and technology 40 37 12 8 3 1 0 77 11 179
2019 Library services 40 37 17 6 0 0 0 77 6 33
2019 Legal services 37 41 11 6 4 0 1 78 11 139
2019 Administration and operations 45 36 10 4 3 2 0 83 7 2472
2019 Human resources 49 35 10 4 2 1 0 85 5 1023
2019 Financial management 42 40 9 6 2 1 0 83 8 682
2019 Procurement 53 37 8 0 0 2 0 92 0 65
2019 Real property 41 39 10 5 2 3 0 82 7 161
2019 Materiel management 40 43 9 6 2 1 0 83 8 130
2019 Information management 41 37 11 7 2 2 0 80 9 319
2019 Information technology 49 35 10 4 2 1 0 85 6 2411
2019 Internal audit 38 41 12 6 2 1 0 80 8 384
2019 Evaluation 41 34 15 5 2 2 0 77 7 189
2019 Data sciences 44 37 11 5 1 1 0 83 6 231
2019 Policy 38 40 10 7 2 2 0 80 10 375
2019 Project management 46 36 11 4 2 1 0 83 6 595
2019 Other services to the public 45 34 12 5 2 1 0 80 8 2133
2019 None of the above 40 36 13 5 3 2 0 78 9 3387
2018 Client contact centre 48 36 9 3 2 1 0 86 5 3413
2018 Health care practitioners 53 36 8 0 3 0 0 90 3 38
2018 Federal regulators 44 43 9 2 2 1 0 87 4 247
2018 Compliance, inspection and enforcement 41 38 11 5 3 1 0 81 8 8723
2018 Communications or public affairs 45 40 6 5 2 1 0 87 7 350
2018 Access to information and privacy 56 30 7 3 2 1 0 87 6 323
2018 Security 60 32 5 2 0 0 1 93 2 227
2018 Science and technology 41 41 6 6 4 2 0 83 11 169
2018 Library services 47 26 10 7 11 0 0 72 18 28
2018 Legal services 42 40 13 3 1 1 0 83 4 115
2018 Administration and operations 49 36 8 3 2 1 0 86 5 2388
2018 Human resources 52 36 8 2 1 1 0 89 3 1011
2018 Financial management 52 33 8 4 2 1 0 86 5 691
2018 Procurement 59 31 4 3 0 3 0 93 3 74
2018 Real property 52 32 8 5 3 1 0 84 8 143
2018 Materiel management 51 31 12 4 1 1 1 83 4 138
2018 Information management 46 34 11 4 3 2 0 81 7 302
2018 Information technology 50 35 9 3 2 1 0 86 5 2432
2018 Internal audit 45 38 11 3 3 0 0 83 6 387
2018 Evaluation 45 39 10 3 2 1 0 85 4 190
2018 Data sciences 46 35 11 3 2 2 1 83 5 166
2018 Policy 46 36 11 4 2 1 0 83 6 350
2018 Project management 50 34 8 4 2 1 0 85 6 537
2018 Other services to the public 51 33 9 4 2 1 0 85 6 1774
2018 None of the above 46 34 11 4 2 2 0 82 6 3090
2017 Client contact centre 45 38 10 4 2 1 0 85 6 3287
2017 Health care practitioners 56 38 3 0 0 3 0 97 0 27
2017 Federal regulators 40 38 12 5 2 2 0 80 7 235
2017 Compliance, inspection and enforcement 37 40 12 6 4 2 0 78 9 8859
2017 Communications or public affairs 42 41 8 4 2 3 0 85 7 328
2017 Access to information and privacy 56 28 9 2 2 3 0 86 5 271
2017 Security 50 37 8 3 2 1 0 88 5 245
2017 Science and technology 39 37 12 8 2 2 0 77 11 257
2017 Library services 34 48 11 0 0 7 0 89 0 29
2017 Legal services 31 45 11 7 4 2 0 78 11 111
2017 Administration and operations 46 38 9 4 2 1 0 86 6 2451
2017 Human resources 51 35 8 3 1 1 0 87 5 967
2017 Financial management 46 39 9 3 2 1 0 86 5 670
2017 Procurement 60 36 1 1 0 1 0 97 1 70
2017 Real property 45 38 9 4 3 1 0 83 8 120
2017 Materiel management 46 38 10 2 3 1 0 85 5 118
2017 Information management 46 38 10 3 1 2 0 85 4 264
2017 Information technology 47 38 9 2 1 2 0 87 4 2571
2017 Internal audit 37 41 13 4 2 2 0 80 7 280
2017 Evaluation 52 32 9 5 2 0 0 84 7 143
2017 Data sciences 46 39 10 3 0 2 1 87 3 180
2017 Policy 45 37 7 6 3 2 0 84 9 342
2017 Project management 49 36 7 4 2 2 0 87 6 515
2017 Other services to the public 47 36 10 4 2 1 0 84 6 1820
2017 None of the above 42 38 12 4 2 2 0 82 7 4588
2014 Client contact centre 48 36 9 3 2 2 0 86 5 3678
2014 Health care practitioners 66 26 5 0 3 0 0 92 3 38
2014 Federal regulators 44 32 14 5 3 2 1 78 8 278
2014 Compliance, inspection and enforcement 43 36 10 5 3 2 0 81 8 9899
2014 Communications or public affairs 49 33 10 4 3 2 0 84 6 337
2014 Access to information and privacy 58 32 8 2 1 0 0 90 2 247
2014 Security 53 37 5 2 0 2 0 92 3 247
2014 Science and technology 48 33 10 6 2 1 0 81 9 249
2014 Library services 57 36 7 0 0 0 0 93 0 30
2014 Legal services 45 34 15 2 2 1 1 80 5 125
2014 Administration and operations 49 34 9 4 2 1 0 84 6 3077
2014 Human resources 49 36 7 5 2 1 0 86 7 1095
2014 Financial management 49 36 9 3 2 1 0 86 6 816
2014 Procurement 59 30 7 3 0 1 0 90 3 73
2014 Real property 52 33 9 2 2 2 0 87 4 160
2014 Materiel management 46 36 10 5 1 1 0 83 7 164
2014 Information management 47 38 10 3 1 2 0 86 4 321
2014 Information technology 52 33 9 3 1 1 0 87 5 2848
2014 Internal audit 39 41 11 5 2 1 0 81 8 337
2014 Evaluation 50 30 11 6 2 1 0 81 8 180
2014 Other services to the public 49 35 8 4 2 2 0 86 6 2581
2014 None of the above 44 36 11 4 3 2 0 82 7 4823

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 30 8 2 1 3 1 88 3 4627
2020 Health care practitioners 43 43 6 0 6 3 0 89 6 37
2020 Federal regulators 52 30 9 2 3 4 0 86 5 213
2020 Compliance, inspection and enforcement 46 36 11 3 2 2 0 84 5 9253
2020 Communications or public affairs 49 33 9 4 1 5 0 86 5 394
2020 Access to information and privacy 56 27 9 3 1 3 2 86 4 399
2020 Security 55 32 9 1 1 1 0 88 3 261
2020 Science and technology 37 41 11 5 3 3 1 80 8 197
2020 Library services 51 22 23 0 0 0 3 76 0 27
2020 Legal services 40 35 16 1 2 4 2 80 4 136
2020 Administration and operations 53 32 9 3 2 2 0 87 5 2392
2020 Human resources 51 35 8 3 1 2 0 87 4 1159
2020 Financial management 54 32 9 3 1 1 1 87 4 611
2020 Procurement 52 34 10 1 0 1 1 89 1 81
2020 Real property 50 34 11 3 0 2 0 85 3 154
2020 Materiel management 51 31 11 6 0 0 1 83 6 85
2020 Information management 51 31 8 3 2 4 0 86 5 283
2020 Information technology 54 29 9 2 1 4 0 87 4 2411
2020 Internal audit 47 37 10 3 1 2 0 86 4 341
2020 Evaluation 52 30 9 7 1 1 1 83 8 150
2020 Data sciences 53 29 11 1 2 3 1 85 3 199
2020 Policy 48 32 9 5 2 2 0 83 8 416
2020 Project management 50 34 10 4 1 2 0 85 5 696
2020 Other services to the public 54 29 10 3 1 2 1 86 4 2472
2020 None of the above 48 31 12 3 2 3 1 83 5 3155
2019 Client contact centre 53 31 9 3 2 2 0 86 4 3746
2019 Health care practitioners 52 42 3 0 3 0 0 94 3 31
2019 Federal regulators 49 34 11 2 2 2 0 84 5 224
2019 Compliance, inspection and enforcement 47 35 11 3 2 2 0 83 6 8688
2019 Communications or public affairs 50 31 8 4 2 5 0 85 7 363
2019 Access to information and privacy 59 27 9 1 1 2 1 89 3 369
2019 Security 58 25 12 2 1 1 0 85 3 223
2019 Science and technology 44 32 17 4 2 2 0 78 5 179
2019 Library services 56 35 5 0 0 0 3 94 0 33
2019 Legal services 48 35 11 0 2 3 1 86 2 138
2019 Administration and operations 55 31 9 2 2 2 0 87 4 2467
2019 Human resources 57 33 6 2 1 1 0 91 3 1029
2019 Financial management 51 34 10 3 1 2 0 86 4 685
2019 Procurement 64 27 8 0 0 1 0 92 0 66
2019 Real property 52 27 14 2 3 2 0 81 5 159
2019 Materiel management 52 26 10 5 2 2 2 82 8 129
2019 Information management 54 28 10 4 1 3 1 84 5 316
2019 Information technology 54 30 10 2 1 2 1 87 3 2416
2019 Internal audit 48 36 12 3 0 1 0 85 3 384
2019 Evaluation 51 32 12 2 1 2 0 85 3 190
2019 Data sciences 51 34 9 2 1 3 1 88 3 234
2019 Policy 50 32 8 3 2 4 1 87 5 376
2019 Project management 55 29 10 3 1 1 0 85 4 599
2019 Other services to the public 54 30 9 3 1 2 0 86 4 2133
2019 None of the above 49 32 11 3 2 3 1 84 5 3402
2018 Client contact centre 50 36 8 3 2 1 0 88 4 3412
2018 Health care practitioners 51 33 10 3 0 3 0 86 3 38
2018 Federal regulators 49 36 11 1 2 2 0 86 2 248
2018 Compliance, inspection and enforcement 46 36 11 3 3 2 0 83 6 8727
2018 Communications or public affairs 52 31 10 2 1 3 0 86 3 349
2018 Access to information and privacy 59 25 8 4 1 2 1 86 5 324
2018 Security 58 33 7 1 0 1 0 92 1 226
2018 Science and technology 46 35 10 3 2 4 0 84 6 169
2018 Library services 58 21 7 7 7 0 0 79 14 28
2018 Legal services 41 37 14 4 2 2 0 80 6 115
2018 Administration and operations 53 33 8 2 2 2 0 88 4 2397
2018 Human resources 56 34 7 1 0 1 0 91 2 1011
2018 Financial management 50 34 10 3 2 1 0 86 5 689
2018 Procurement 58 31 5 3 0 3 0 92 3 74
2018 Real property 51 30 9 4 4 1 1 83 8 144
2018 Materiel management 53 27 15 2 1 1 1 81 3 138
2018 Information management 50 29 12 3 2 2 0 82 5 303
2018 Information technology 50 33 10 2 2 2 0 85 4 2430
2018 Internal audit 46 36 11 2 2 1 1 84 5 385
2018 Evaluation 50 34 11 2 2 0 0 85 4 191
2018 Data sciences 53 26 11 5 1 4 1 83 6 166
2018 Policy 50 33 10 4 1 2 0 85 5 350
2018 Project management 53 33 7 3 1 2 0 88 4 538
2018 Other services to the public 52 32 10 3 1 2 0 86 4 1768
2018 None of the above 47 34 11 3 2 2 0 84 5 3093
2017 Client contact centre 44 36 12 3 2 2 1 82 5 3287
2017 Health care practitioners 59 37 0 0 0 0 4 100 0 27
2017 Federal regulators 39 35 15 3 3 4 1 79 6 234
2017 Compliance, inspection and enforcement 40 36 14 4 3 3 0 79 7 8853
2017 Communications or public affairs 43 37 9 3 1 6 1 85 5 328
2017 Access to information and privacy 54 30 9 3 1 3 0 87 3 267
2017 Security 50 36 10 2 0 1 1 88 2 246
2017 Science and technology 40 40 10 5 2 3 0 82 7 256
2017 Library services 48 38 14 0 0 0 0 86 0 29
2017 Legal services 32 38 15 5 3 7 0 75 9 111
2017 Administration and operations 47 35 11 3 1 2 0 84 5 2441
2017 Human resources 53 33 8 2 2 1 0 88 4 967
2017 Financial management 46 36 11 2 2 2 0 84 5 669
2017 Procurement 57 30 7 0 0 6 0 92 0 70
2017 Real property 39 38 12 4 4 2 0 79 8 120
2017 Materiel management 49 31 10 4 4 1 0 81 9 117
2017 Information management 45 35 12 3 1 4 0 83 4 265
2017 Information technology 46 36 11 2 1 4 0 85 3 2571
2017 Internal audit 32 40 18 2 3 3 2 76 6 278
2017 Evaluation 51 26 15 1 3 2 1 79 5 143
2017 Data sciences 44 39 9 2 2 3 1 87 4 180
2017 Policy 48 30 12 3 3 4 0 82 6 342
2017 Project management 51 32 11 3 1 2 0 85 4 512
2017 Other services to the public 48 31 12 3 2 3 0 82 5 1816
2017 None of the above 40 36 14 3 2 4 1 79 5 4581
2014 Client contact centre 52 34 8 2 1 2 0 88 3 3676
2014 Health care practitioners 72 23 3 0 0 3 0 97 0 38
2014 Federal regulators 45 32 15 4 2 2 1 79 6 278
2014 Compliance, inspection and enforcement 49 33 10 3 2 3 0 84 6 9899
2014 Communications or public affairs 52 31 10 2 1 3 0 86 4 337
2014 Access to information and privacy 57 29 11 1 0 1 0 88 2 246
2014 Security 58 33 5 2 0 3 0 93 2 247
2014 Science and technology 49 29 10 3 3 6 0 84 6 247
2014 Library services 73 17 10 0 0 0 0 90 0 30
2014 Legal services 50 32 9 1 2 6 0 87 3 125
2014 Administration and operations 53 31 9 3 2 2 0 86 5 3075
2014 Human resources 53 31 10 3 1 2 0 86 4 1094
2014 Financial management 52 32 10 2 2 2 0 86 4 815
2014 Procurement 67 21 1 3 1 7 0 94 4 73
2014 Real property 54 31 11 1 1 3 0 86 3 160
2014 Materiel management 46 34 10 4 1 4 1 84 5 164
2014 Information management 51 33 10 3 1 2 1 86 4 321
2014 Information technology 53 30 10 3 2 3 1 86 4 2846
2014 Internal audit 41 39 11 4 2 2 1 82 6 338
2014 Evaluation 49 36 8 2 2 3 1 88 4 180
2014 Other services to the public 52 31 9 3 2 3 0 86 5 2583
2014 None of the above 47 34 11 3 2 3 0 83 5 4819

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 63 28 5 2 1 0 0 92 3 4653
2020 Health care practitioners 53 36 3 3 6 0 0 89 8 37
2020 Federal regulators 58 29 7 3 2 1 0 88 5 212
2020 Compliance, inspection and enforcement 50 36 8 4 2 0 0 86 6 9247
2020 Communications or public affairs 65 27 5 1 1 0 0 93 3 395
2020 Access to information and privacy 61 29 6 2 0 0 2 91 3 400
2020 Security 69 25 3 2 0 0 0 94 3 261
2020 Science and technology 47 40 6 3 3 0 1 88 7 196
2020 Library services 65 28 4 4 0 0 0 93 4 26
2020 Legal services 55 30 8 5 3 0 0 85 8 136
2020 Administration and operations 62 28 5 3 1 0 0 90 4 2396
2020 Human resources 64 28 4 2 1 0 0 92 3 1158
2020 Financial management 63 28 6 3 1 0 0 91 4 608
2020 Procurement 63 32 4 1 0 0 0 95 1 81
2020 Real property 65 25 6 3 0 0 0 90 3 154
2020 Materiel management 49 32 11 7 0 0 1 82 7 84
2020 Information management 57 30 7 3 3 0 0 87 5 286
2020 Information technology 65 27 6 2 1 0 0 91 3 2409
2020 Internal audit 56 35 6 2 1 1 0 92 2 342
2020 Evaluation 61 30 7 1 0 0 0 91 2 149
2020 Data sciences 64 28 5 0 2 0 0 92 2 200
2020 Policy 58 30 6 4 1 0 0 89 5 419
2020 Project management 61 29 7 2 2 0 0 90 3 692
2020 Other services to the public 63 27 6 3 1 0 0 90 4 2472
2020 None of the above 56 31 7 3 2 0 0 87 5 3141
2019 Client contact centre 56 31 8 3 2 0 0 88 5 3758
2019 Health care practitioners 53 38 0 6 3 0 0 91 9 32
2019 Federal regulators 50 34 9 3 4 0 0 84 7 225
2019 Compliance, inspection and enforcement 47 35 9 5 4 0 0 82 8 8735
2019 Communications or public affairs 59 31 5 4 2 1 0 90 5 365
2019 Access to information and privacy 63 29 6 1 1 0 0 92 2 367
2019 Security 65 25 5 3 1 0 0 90 4 225
2019 Science and technology 48 42 6 1 4 0 0 89 5 180
2019 Library services 62 22 12 0 3 0 0 85 3 33
2019 Legal services 50 33 9 5 3 0 0 83 8 138
2019 Administration and operations 56 30 8 4 2 0 0 86 6 2475
2019 Human resources 63 26 7 3 1 0 0 90 4 1029
2019 Financial management 54 33 7 5 1 0 0 87 6 686
2019 Procurement 67 24 6 3 0 0 0 91 3 65
2019 Real property 53 30 9 7 1 0 0 84 8 161
2019 Materiel management 55 31 7 5 3 0 0 86 8 130
2019 Information management 53 30 8 6 3 0 0 83 9 318
2019 Information technology 58 32 6 3 1 0 0 90 4 2419
2019 Internal audit 51 35 8 3 2 1 0 87 5 384
2019 Evaluation 52 34 8 4 2 1 0 86 6 190
2019 Data sciences 61 30 5 2 2 1 0 92 3 233
2019 Policy 52 33 7 5 3 0 0 85 8 377
2019 Project management 56 31 8 4 2 0 0 86 6 598
2019 Other services to the public 54 31 9 4 2 0 0 85 6 2138
2019 None of the above 50 32 10 4 2 0 0 83 7 3411
2018 Client contact centre 51 35 8 3 2 0 0 87 6 3405
2018 Health care practitioners 57 34 3 6 0 0 0 91 6 37
2018 Federal regulators 52 32 10 4 2 0 0 84 6 246
2018 Compliance, inspection and enforcement 43 37 10 5 4 0 0 80 9 8713
2018 Communications or public affairs 53 37 6 3 1 0 0 90 4 350
2018 Access to information and privacy 58 29 8 2 2 0 0 87 5 324
2018 Security 61 31 5 2 0 0 0 93 2 227
2018 Science and technology 46 41 5 5 2 0 0 87 8 170
2018 Library services 53 29 4 7 7 0 0 82 14 28
2018 Legal services 46 34 11 4 4 0 0 81 8 113
2018 Administration and operations 54 32 8 3 2 0 0 87 6 2393
2018 Human resources 56 34 5 3 1 0 0 91 4 1008
2018 Financial management 52 35 6 3 3 0 0 87 6 685
2018 Procurement 62 27 5 5 0 0 0 89 5 74
2018 Real property 55 31 5 7 3 0 0 86 9 143
2018 Materiel management 54 30 6 7 3 0 0 84 10 140
2018 Information management 48 35 9 5 3 0 0 83 8 300
2018 Information technology 52 34 8 4 2 0 0 87 5 2426
2018 Internal audit 48 36 9 3 3 0 0 84 7 384
2018 Evaluation 53 34 7 3 3 0 0 87 6 189
2018 Data sciences 46 39 8 5 1 1 0 86 7 165
2018 Policy 54 29 10 5 2 0 0 83 7 348
2018 Project management 52 34 8 4 2 0 0 86 6 536
2018 Other services to the public 53 32 7 5 2 0 0 86 7 1774
2018 None of the above 48 35 10 4 3 0 0 83 7 3089
2017 Client contact centre 47 38 8 4 2 0 0 86 6 3286
2017 Health care practitioners 57 32 4 4 0 3 0 92 4 27
2017 Federal regulators 41 40 9 6 3 0 0 81 10 236
2017 Compliance, inspection and enforcement 39 38 11 7 5 0 0 77 12 8866
2017 Communications or public affairs 53 33 9 4 1 0 0 86 5 328
2017 Access to information and privacy 59 32 4 3 2 0 0 92 4 271
2017 Security 58 33 5 2 2 0 0 91 4 245
2017 Science and technology 45 36 10 5 5 0 0 81 10 256
2017 Library services 48 34 10 8 0 0 0 82 8 29
2017 Legal services 38 47 7 5 4 0 0 85 9 111
2017 Administration and operations 50 35 7 5 3 0 0 85 7 2454
2017 Human resources 55 35 5 4 2 0 0 90 5 966
2017 Financial management 52 34 7 4 2 0 0 86 6 668
2017 Procurement 66 31 1 1 0 0 0 97 1 70
2017 Real property 47 35 8 6 4 0 0 82 10 120
2017 Materiel management 47 34 14 2 3 0 0 81 4 117
2017 Information management 51 35 8 5 2 0 0 86 7 265
2017 Information technology 51 36 7 3 2 0 0 88 5 2571
2017 Internal audit 40 43 9 5 3 0 0 83 8 279
2017 Evaluation 53 30 12 2 3 0 0 83 6 143
2017 Data sciences 52 38 8 2 1 0 0 90 3 180
2017 Policy 51 33 6 7 2 0 0 85 9 342
2017 Project management 50 37 6 3 3 0 0 87 6 515
2017 Other services to the public 50 34 7 6 3 0 0 84 9 1818
2017 None of the above 44 37 10 5 3 0 0 82 8 4588
2014 Client contact centre 51 35 8 3 2 0 0 87 5 3675
2014 Health care practitioners 63 31 0 3 3 0 0 95 5 38
2014 Federal regulators 45 37 10 4 3 0 1 83 7 276
2014 Compliance, inspection and enforcement 44 36 10 6 4 0 0 80 10 9897
2014 Communications or public affairs 56 33 6 3 1 0 0 90 4 337
2014 Access to information and privacy 60 30 6 3 0 0 0 90 3 247
2014 Security 55 37 4 2 1 1 0 93 3 247
2014 Science and technology 55 28 9 5 3 0 0 83 8 249
2014 Library services 60 27 13 0 0 0 0 87 0 30
2014 Legal services 56 30 5 6 3 0 0 86 9 125
2014 Administration and operations 54 33 7 4 3 0 0 87 6 3078
2014 Human resources 56 32 6 4 2 0 0 88 6 1095
2014 Financial management 53 35 7 2 3 0 0 88 5 814
2014 Procurement 56 37 3 1 3 0 0 93 4 73
2014 Real property 56 34 6 2 2 0 0 90 4 160
2014 Materiel management 47 33 10 6 2 1 0 81 8 164
2014 Information management 50 35 8 4 2 0 0 86 6 321
2014 Information technology 55 31 7 4 2 0 0 87 6 2848
2014 Internal audit 39 44 7 5 4 0 0 84 9 338
2014 Evaluation 50 34 10 6 1 0 0 84 7 178
2014 Other services to the public 50 35 8 4 3 0 0 85 7 2582
2014 None of the above 46 35 9 5 3 0 0 82 9 4820

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 22 12 4 3 7 4 79 7 4646
2020 Health care practitioners 50 19 11 6 6 6 3 76 12 37
2020 Federal regulators 48 24 7 3 6 9 3 82 10 213
2020 Compliance, inspection and enforcement 44 25 14 5 4 6 3 75 10 9270
2020 Communications or public affairs 60 21 8 1 2 5 3 87 3 393
2020 Access to information and privacy 46 24 15 4 2 6 3 77 6 399
2020 Security 62 19 9 3 0 4 3 86 4 261
2020 Science and technology 40 28 14 4 3 7 4 76 8 197
2020 Library services 55 22 3 5 3 8 3 87 9 27
2020 Legal services 49 24 9 4 1 9 5 84 6 136
2020 Administration and operations 52 23 11 3 3 5 3 81 7 2394
2020 Human resources 58 22 8 3 2 4 3 86 6 1165
2020 Financial management 50 24 12 4 2 4 4 80 7 608
2020 Procurement 53 23 10 4 1 6 2 84 5 81
2020 Real property 56 19 11 3 2 5 5 83 5 153
2020 Materiel management 53 21 14 8 1 2 1 77 9 85
2020 Information management 50 21 13 4 3 4 5 78 8 285
2020 Information technology 53 21 10 3 3 7 3 82 6 2415
2020 Internal audit 42 27 14 5 4 5 3 76 9 341
2020 Evaluation 54 20 14 1 1 5 4 82 3 150
2020 Data sciences 48 24 11 4 3 4 6 80 8 199
2020 Policy 53 17 10 5 4 8 3 79 9 417
2020 Project management 56 19 11 3 2 6 3 82 5 695
2020 Other services to the public 48 23 13 4 3 6 4 78 7 2481
2020 None of the above 44 23 14 3 4 8 4 75 9 3159

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 29 10 2 2 5 1 85 4 4648
2020 Health care practitioners 54 30 8 0 3 6 0 88 3 37
2020 Federal regulators 45 30 12 5 1 7 0 80 7 212
2020 Compliance, inspection and enforcement 44 34 13 4 2 3 0 81 6 9262
2020 Communications or public affairs 44 30 14 4 2 6 0 79 6 395
2020 Access to information and privacy 54 28 9 3 2 2 2 85 5 399
2020 Security 52 32 11 1 1 3 1 87 2 260
2020 Science and technology 39 39 11 6 2 2 1 80 8 197
2020 Library services 48 30 10 8 0 0 3 81 9 27
2020 Legal services 35 39 12 4 1 6 3 81 6 136
2020 Administration and operations 50 31 11 3 2 3 0 84 5 2396
2020 Human resources 49 31 11 3 1 4 0 84 5 1162
2020 Financial management 50 30 11 3 1 3 1 84 5 612
2020 Procurement 48 31 12 1 0 6 1 85 1 81
2020 Real property 50 29 14 3 0 3 1 82 3 154
2020 Materiel management 49 26 18 5 0 1 2 77 5 85
2020 Information management 44 31 14 3 2 5 1 80 5 286
2020 Information technology 50 29 11 2 1 5 1 84 4 2421
2020 Internal audit 45 32 14 2 2 4 1 81 4 342
2020 Evaluation 50 32 10 3 1 2 1 85 5 150
2020 Data sciences 46 29 15 2 1 5 1 80 4 200
2020 Policy 45 30 13 6 2 4 0 78 8 417
2020 Project management 47 32 13 4 1 3 0 81 6 693
2020 Other services to the public 51 28 11 3 1 4 1 84 5 2474
2020 None of the above 46 30 13 3 2 5 1 81 5 3150

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 29 9 3 3 4 2 84 6 4641
2020 Health care practitioners 59 22 6 3 6 6 0 85 9 37
2020 Federal regulators 46 27 13 6 3 2 3 76 9 210
2020 Compliance, inspection and enforcement 41 32 12 6 4 4 2 77 11 9239
2020 Communications or public affairs 52 28 8 4 2 4 2 85 6 396
2020 Access to information and privacy 51 29 10 4 2 3 1 84 6 398
2020 Security 56 25 6 3 3 3 3 87 7 262
2020 Science and technology 40 37 8 6 3 4 1 82 10 197
2020 Library services 46 34 7 7 0 0 7 85 7 27
2020 Legal services 46 26 12 5 3 5 3 79 9 136
2020 Administration and operations 52 29 8 4 3 3 2 84 7 2392
2020 Human resources 51 29 8 4 2 4 2 85 6 1161
2020 Financial management 45 32 10 6 2 3 3 81 8 609
2020 Procurement 52 27 9 6 0 5 1 84 6 81
2020 Real property 50 30 8 6 0 3 2 85 6 154
2020 Materiel management 42 33 6 10 0 5 5 83 11 84
2020 Information management 45 27 11 4 5 4 4 78 9 285
2020 Information technology 51 27 9 4 3 4 2 84 7 2410
2020 Internal audit 41 32 11 6 3 3 3 79 10 339
2020 Evaluation 54 28 10 3 2 2 2 84 6 149
2020 Data sciences 44 29 9 8 4 4 3 78 12 199
2020 Policy 50 25 9 7 4 3 2 79 11 415
2020 Project management 48 31 10 4 2 2 2 83 7 693
2020 Other services to the public 51 27 9 5 3 3 2 82 8 2470
2020 None of the above 45 27 13 4 4 5 2 78 8 3138

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 10 14 18 13 32 10 1 28 51 77
2020 Compliance, inspection and enforcement 3 8 25 13 37 15 0 13 58 218
2020 Administration and operations 3 9 28 23 23 14 0 13 53 35
2020 Human resources 0 0 31 35 27 6 0 0 67 14
2020 Financial management 0 10 40 30 19 0 0 10 50 10
2020 Information technology 3 15 20 17 34 10 0 21 57 30
2020 Policy 9 0 18 9 45 18 0 11 66 11
2020 Project management 0 0 29 29 24 18 0 0 64 17
2020 Other services to the public 2 14 21 24 21 14 2 20 54 41
2020 None of the above 0 9 19 14 39 19 0 12 66 43

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 29 15 4 2 8 7 74 7 4650
2020 Health care practitioners 24 49 8 8 6 0 6 77 14 37
2020 Federal regulators 33 30 18 7 3 8 1 70 11 212
2020 Compliance, inspection and enforcement 27 34 19 7 4 6 3 68 11 9256
2020 Communications or public affairs 34 31 14 5 2 8 6 75 8 393
2020 Access to information and privacy 34 31 19 5 1 6 3 72 7 399
2020 Security 39 30 14 5 2 5 5 76 9 262
2020 Science and technology 28 28 21 7 6 6 5 62 14 197
2020 Library services 40 26 14 3 3 7 7 76 8 27
2020 Legal services 30 34 13 5 5 7 6 73 12 135
2020 Administration and operations 33 34 16 6 3 6 3 73 9 2393
2020 Human resources 36 32 13 6 3 6 5 75 10 1163
2020 Financial management 34 31 17 6 3 4 5 71 10 608
2020 Procurement 37 34 23 1 0 2 2 75 1 81
2020 Real property 34 28 15 10 5 4 3 67 17 153
2020 Materiel management 34 29 21 10 2 1 2 65 13 85
2020 Information management 29 29 21 4 3 6 8 68 8 283
2020 Information technology 37 33 15 4 2 5 3 76 7 2414
2020 Internal audit 32 34 18 5 1 5 5 73 7 340
2020 Evaluation 35 28 16 8 2 9 2 70 11 149
2020 Data sciences 36 31 12 5 1 8 6 78 8 199
2020 Policy 36 24 20 5 4 6 5 68 10 414
2020 Project management 35 32 14 6 3 5 5 74 11 695
2020 Other services to the public 32 31 18 6 3 7 3 71 9 2476
2020 None of the above 30 30 20 6 4 6 4 67 11 3157
2019 Client contact centre 36 28 17 5 4 6 3 71 10 3761
2019 Health care practitioners 41 27 12 5 3 6 5 77 10 32
2019 Federal regulators 32 35 13 8 6 4 2 71 15 224
2019 Compliance, inspection and enforcement 30 31 17 8 5 6 3 67 15 8706
2019 Communications or public affairs 36 29 12 8 5 6 4 72 14 364
2019 Access to information and privacy 38 30 15 6 3 5 2 74 10 368
2019 Security 42 26 14 9 4 3 2 71 14 228
2019 Science and technology 37 30 11 4 7 6 5 76 12 176
2019 Library services 40 17 9 9 11 8 5 66 23 33
2019 Legal services 39 26 16 6 6 5 2 70 13 138
2019 Administration and operations 33 32 15 9 5 4 3 70 14 2476
2019 Human resources 37 32 12 7 4 5 4 75 12 1033
2019 Financial management 31 33 14 9 5 5 4 70 15 687
2019 Procurement 44 33 19 1 1 1 0 78 3 66
2019 Real property 29 36 16 10 5 4 1 68 15 160
2019 Materiel management 33 35 11 9 7 2 3 72 17 131
2019 Information management 31 29 18 9 8 2 4 64 18 320
2019 Information technology 36 32 15 6 4 4 3 73 11 2419
2019 Internal audit 32 34 15 6 4 5 4 73 11 385
2019 Evaluation 36 28 17 10 3 5 2 68 14 189
2019 Data sciences 39 29 12 6 2 8 3 77 9 232
2019 Policy 35 26 14 9 6 5 6 68 16 373
2019 Project management 36 30 12 7 4 5 4 74 13 596
2019 Other services to the public 33 30 17 7 5 4 4 69 13 2143
2019 None of the above 30 30 18 8 6 5 3 66 15 3413
2018 Client contact centre 25 37 19 7 4 5 3 66 13 3415
2018 Health care practitioners 20 48 10 10 2 8 3 75 14 41
2018 Federal regulators 21 42 16 7 7 5 2 68 15 243
2018 Compliance, inspection and enforcement 20 35 21 10 7 5 2 60 17 8746
2018 Communications or public affairs 29 31 18 9 3 6 4 66 14 350
2018 Access to information and privacy 26 31 20 8 8 4 2 61 18 324
2018 Security 28 37 16 8 3 4 5 70 12 225
2018 Science and technology 21 35 19 6 6 9 4 64 14 168
2018 Library services 37 22 15 7 4 7 8 69 13 27
2018 Legal services 23 31 21 10 8 5 2 59 19 112
2018 Administration and operations 27 35 17 9 5 5 2 66 15 2402
2018 Human resources 30 34 16 9 3 5 2 69 13 1009
2018 Financial management 26 33 19 9 6 5 2 63 16 689
2018 Procurement 37 39 9 8 1 5 0 80 10 75
2018 Real property 27 27 21 9 7 4 4 59 17 146
2018 Materiel management 28 35 21 8 6 2 1 65 14 140
2018 Information management 23 38 18 8 6 5 1 65 15 300
2018 Information technology 26 36 18 7 5 5 2 67 13 2439
2018 Internal audit 24 35 21 5 6 4 4 65 12 383
2018 Evaluation 29 32 16 12 3 4 4 66 16 194
2018 Data sciences 31 27 17 6 4 13 3 68 12 167
2018 Policy 27 33 15 9 5 7 4 67 16 348
2018 Project management 26 32 18 10 6 5 2 63 18 535
2018 Other services to the public 24 33 21 9 6 5 2 62 16 1781
2018 None of the above 22 33 22 8 7 5 3 60 16 3111
2017 Client contact centre 31 35 14 6 4 6 4 73 11 3289
2017 Health care practitioners 38 29 18 7 4 4 0 70 11 27
2017 Federal regulators 30 30 13 10 7 4 6 67 19 234
2017 Compliance, inspection and enforcement 27 32 17 9 7 6 3 65 17 8863
2017 Communications or public affairs 31 30 13 11 3 6 6 69 17 328
2017 Access to information and privacy 37 26 13 10 7 6 2 68 18 271
2017 Security 25 38 16 9 4 2 5 69 15 246
2017 Science and technology 31 30 14 10 6 6 3 66 18 257
2017 Library services 41 20 3 7 11 17 0 74 22 29
2017 Legal services 24 29 15 13 8 5 5 60 23 110
2017 Administration and operations 31 34 15 9 5 5 2 69 15 2451
2017 Human resources 34 35 12 7 5 4 3 75 13 968
2017 Financial management 31 32 16 7 6 5 4 69 14 668
2017 Procurement 37 39 11 6 1 6 0 80 8 70
2017 Real property 38 23 18 7 9 4 2 64 17 119
2017 Materiel management 29 36 18 7 8 3 0 66 16 118
2017 Information management 33 32 14 8 4 5 3 71 13 265
2017 Information technology 32 35 15 7 4 4 3 72 12 2572
2017 Internal audit 28 36 17 7 7 3 2 67 15 280
2017 Evaluation 32 31 16 4 7 5 6 70 12 143
2017 Data sciences 36 31 15 5 5 3 5 72 12 180
2017 Policy 35 26 13 8 5 6 6 71 15 341
2017 Project management 34 31 15 10 4 3 3 69 15 514
2017 Other services to the public 30 31 16 8 5 6 3 68 15 1819
2017 None of the above 27 33 16 7 6 5 4 67 15 4593
2014 Client contact centre 34 34 14 7 3 4 3 74 11 3680
2014 Health care practitioners 50 29 11 2 3 3 3 83 5 38
2014 Federal regulators 36 32 13 7 7 2 4 72 14 277
2014 Compliance, inspection and enforcement 34 34 14 7 4 4 2 72 13 9903
2014 Communications or public affairs 42 21 14 8 7 4 4 69 15 336
2014 Access to information and privacy 38 34 12 8 4 2 2 75 12 247
2014 Security 30 40 13 7 6 3 1 73 13 246
2014 Science and technology 40 26 6 9 8 7 4 74 19 249
2014 Library services 57 13 17 6 0 0 6 75 7 30
2014 Legal services 30 36 12 7 6 4 5 72 15 125
2014 Administration and operations 35 32 14 8 5 3 2 71 14 3078
2014 Human resources 36 31 12 8 6 3 4 72 15 1095
2014 Financial management 35 32 15 7 5 3 2 71 14 816
2014 Procurement 34 33 12 10 4 1 6 72 15 73
2014 Real property 38 31 16 4 5 2 5 74 10 160
2014 Materiel management 29 38 10 12 7 2 0 69 20 164
2014 Information management 36 30 15 10 3 4 2 70 14 321
2014 Information technology 37 33 12 8 4 4 2 74 13 2846
2014 Internal audit 27 33 18 7 5 5 4 66 14 339
2014 Evaluation 41 27 11 6 3 5 7 77 11 180
2014 Other services to the public 32 33 15 8 6 5 2 70 14 2584
2014 None of the above 32 32 15 9 6 3 3 68 15 4818

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 34 11 5 3 3 2 80 8 4643
2020 Health care practitioners 39 39 3 11 0 6 3 85 12 37
2020 Federal regulators 39 34 14 7 4 2 0 74 12 212
2020 Compliance, inspection and enforcement 36 38 13 7 4 2 1 76 11 9257
2020 Communications or public affairs 40 35 11 7 4 2 1 78 11 393
2020 Access to information and privacy 43 32 12 5 3 3 2 79 8 398
2020 Security 45 35 11 5 3 1 1 81 7 260
2020 Science and technology 33 40 12 8 4 2 1 75 13 196
2020 Library services 44 37 4 7 4 5 0 85 11 26
2020 Legal services 35 41 8 8 7 1 1 77 15 136
2020 Administration and operations 44 34 11 5 3 2 1 80 8 2395
2020 Human resources 46 34 9 5 3 2 1 83 8 1163
2020 Financial management 39 35 14 7 3 2 1 76 10 611
2020 Procurement 40 36 14 5 2 1 1 78 8 81
2020 Real property 43 31 12 11 2 1 0 75 13 152
2020 Materiel management 39 36 6 15 1 2 2 78 16 85
2020 Information management 36 31 14 9 4 2 4 71 14 282
2020 Information technology 44 33 11 5 3 3 2 81 8 2408
2020 Internal audit 32 44 12 6 3 3 1 78 10 339
2020 Evaluation 40 36 6 11 1 2 3 80 13 149
2020 Data sciences 38 36 13 5 2 4 1 79 8 200
2020 Policy 39 34 13 8 4 1 1 74 13 416
2020 Project management 38 34 13 7 3 2 2 76 11 695
2020 Other services to the public 42 34 11 7 2 2 2 80 9 2480
2020 None of the above 38 35 13 6 4 3 1 77 10 3158
2019 Client contact centre 39 36 11 7 3 2 1 77 11 3762
2019 Health care practitioners 37 46 14 3 0 0 0 83 3 31
2019 Federal regulators 38 33 12 7 6 3 1 74 13 224
2019 Compliance, inspection and enforcement 34 38 14 7 4 2 1 74 12 8715
2019 Communications or public affairs 35 36 15 8 3 2 2 73 11 361
2019 Access to information and privacy 44 31 12 7 2 2 1 78 9 369
2019 Security 45 32 13 5 3 2 0 79 7 226
2019 Science and technology 31 40 15 9 4 1 0 72 13 179
2019 Library services 34 51 9 0 3 0 3 88 3 33
2019 Legal services 34 37 12 8 6 1 2 73 15 139
2019 Administration and operations 39 36 12 7 3 2 1 77 10 2469
2019 Human resources 45 36 9 5 3 2 1 83 8 1029
2019 Financial management 35 38 14 7 3 2 1 75 10 684
2019 Procurement 44 40 6 8 3 0 0 83 11 66
2019 Real property 34 35 15 6 6 4 0 72 12 159
2019 Materiel management 44 34 11 6 2 1 2 80 8 131
2019 Information management 33 40 12 6 5 2 2 76 12 319
2019 Information technology 40 33 13 6 2 3 2 77 9 2422
2019 Internal audit 31 42 14 7 3 1 1 75 10 385
2019 Evaluation 35 38 13 10 1 2 1 75 12 190
2019 Data sciences 36 30 15 10 4 3 2 70 15 234
2019 Policy 34 35 14 10 5 1 1 70 16 376
2019 Project management 37 36 13 8 3 2 1 75 11 600
2019 Other services to the public 40 35 13 6 3 2 2 78 9 2143
2019 None of the above 34 36 14 7 4 3 1 73 12 3412
2018 Client contact centre 37 39 12 7 3 2 1 78 10 3428
2018 Health care practitioners 46 38 3 5 3 3 3 89 8 39
2018 Federal regulators 31 41 13 8 4 1 1 74 12 247
2018 Compliance, inspection and enforcement 33 39 14 7 5 2 1 74 12 8719
2018 Communications or public affairs 33 38 11 12 2 3 1 74 15 352
2018 Access to information and privacy 39 35 14 5 5 2 0 75 10 324
2018 Security 50 33 9 5 1 1 0 85 6 221
2018 Science and technology 33 39 14 7 4 2 1 74 11 169
2018 Library services 50 33 7 7 3 0 0 83 10 28
2018 Legal services 33 37 18 6 1 4 0 73 7 112
2018 Administration and operations 40 38 11 6 3 2 1 80 9 2389
2018 Human resources 45 37 10 5 2 1 1 83 7 1013
2018 Financial management 37 38 12 7 3 1 1 77 10 694
2018 Procurement 40 49 7 4 0 0 0 89 4 74
2018 Real property 41 38 8 5 3 4 1 83 8 146
2018 Materiel management 43 33 16 3 4 0 1 77 7 139
2018 Information management 38 38 12 7 3 1 0 77 10 301
2018 Information technology 36 40 13 6 2 2 1 78 9 2434
2018 Internal audit 31 41 15 7 2 1 2 74 10 383
2018 Evaluation 41 31 15 7 4 1 1 73 11 192
2018 Data sciences 35 35 12 9 4 4 2 74 14 166
2018 Policy 35 43 12 5 2 2 1 80 8 349
2018 Project management 37 37 13 7 4 2 1 76 11 540
2018 Other services to the public 39 37 11 6 4 2 1 78 10 1783
2018 None of the above 34 37 14 7 4 2 1 74 11 3100
2017 Client contact centre 40 38 10 6 3 3 1 81 9 3281
2017 Health care practitioners 33 45 4 4 0 7 8 91 4 27
2017 Federal regulators 41 38 8 6 4 3 0 82 10 235
2017 Compliance, inspection and enforcement 37 38 12 7 4 2 1 77 11 8838
2017 Communications or public affairs 37 36 11 6 5 5 1 78 11 327
2017 Access to information and privacy 48 29 10 6 3 3 0 80 9 271
2017 Security 42 41 8 4 2 1 1 85 6 245
2017 Science and technology 37 41 8 5 7 2 0 80 12 257
2017 Library services 41 42 11 0 3 3 0 86 4 29
2017 Legal services 39 34 12 4 4 5 2 79 9 111
2017 Administration and operations 44 36 10 5 3 2 0 82 8 2447
2017 Human resources 49 34 8 4 2 2 1 86 6 965
2017 Financial management 43 32 14 6 3 2 1 77 9 667
2017 Procurement 45 38 7 4 1 4 0 86 6 69
2017 Real property 40 35 12 8 4 0 1 76 12 118
2017 Materiel management 43 35 13 6 1 2 1 80 7 118
2017 Information management 47 32 9 8 4 0 0 79 12 264
2017 Information technology 41 38 11 5 2 2 1 81 7 2570
2017 Internal audit 27 42 16 6 5 4 1 72 12 279
2017 Evaluation 42 34 7 8 3 4 1 80 12 142
2017 Data sciences 39 36 12 7 2 2 1 78 9 180
2017 Policy 42 34 10 7 3 3 1 79 10 342
2017 Project management 38 37 12 8 3 2 0 77 11 514
2017 Other services to the public 42 36 10 6 3 2 1 80 10 1815
2017 None of the above 37 37 12 6 4 4 1 77 10 4587
2014 Client contact centre 44 39 8 5 2 2 1 84 7 3678
2014 Health care practitioners 66 24 5 2 2 0 0 90 5 38
2014 Federal regulators 44 34 9 6 3 3 1 81 9 276
2014 Compliance, inspection and enforcement 43 37 9 5 3 2 1 83 8 9900
2014 Communications or public affairs 47 33 9 4 3 2 1 83 7 337
2014 Access to information and privacy 47 34 10 4 2 1 2 83 6 247
2014 Security 49 37 5 4 1 2 1 90 5 247
2014 Science and technology 44 34 8 6 5 2 1 81 11 249
2014 Library services 67 23 7 0 0 0 3 92 0 30
2014 Legal services 49 32 10 4 3 0 2 83 7 125
2014 Administration and operations 49 35 7 4 2 2 1 86 6 3078
2014 Human resources 54 31 8 4 2 1 0 86 6 1095
2014 Financial management 44 36 10 5 3 3 1 83 8 816
2014 Procurement 56 33 4 1 4 0 1 90 6 73
2014 Real property 50 31 12 2 2 1 2 84 4 160
2014 Materiel management 38 33 15 8 3 1 1 74 11 164
2014 Information management 40 41 9 6 1 3 1 83 7 322
2014 Information technology 43 36 9 5 2 3 1 82 8 2846
2014 Internal audit 36 40 11 6 5 1 1 77 11 338
2014 Evaluation 47 33 11 4 2 2 0 82 7 180
2014 Other services to the public 46 35 9 5 2 2 1 83 7 2582
2014 None of the above 42 37 10 5 3 2 1 82 8 4819

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 33 9 2 1 1 1 87 4 4642
2020 Health care practitioners 40 46 3 6 0 3 3 91 6 37
2020 Federal regulators 43 39 10 3 2 3 0 84 6 211
2020 Compliance, inspection and enforcement 41 38 14 4 2 1 0 79 7 9231
2020 Communications or public affairs 45 37 12 2 2 2 0 84 4 395
2020 Access to information and privacy 50 31 13 3 1 1 2 83 4 400
2020 Security 50 35 9 3 1 1 0 87 4 259
2020 Science and technology 34 38 15 7 5 1 1 74 11 196
2020 Library services 53 29 15 3 0 0 0 82 3 27
2020 Legal services 40 37 14 4 3 1 1 79 7 135
2020 Administration and operations 48 35 11 3 2 1 0 84 5 2399
2020 Human resources 51 37 6 3 1 2 0 90 4 1153
2020 Financial management 47 37 10 3 2 1 0 85 5 606
2020 Procurement 45 36 14 2 1 1 0 82 4 81
2020 Real property 50 32 13 4 1 1 0 82 5 154
2020 Materiel management 37 40 10 10 1 0 2 78 11 86
2020 Information management 44 33 14 3 4 1 1 78 7 286
2020 Information technology 50 33 11 3 1 2 0 85 4 2411
2020 Internal audit 43 40 9 4 1 2 0 85 6 339
2020 Evaluation 44 38 10 4 1 3 0 85 5 150
2020 Data sciences 42 38 13 2 2 2 1 82 4 200
2020 Policy 45 35 12 4 3 1 0 81 7 416
2020 Project management 44 39 11 4 2 1 0 83 6 692
2020 Other services to the public 50 32 11 3 2 1 0 84 5 2473
2020 None of the above 42 36 13 4 3 2 0 80 7 3144
2019 Client contact centre 44 35 14 4 2 1 0 80 6 3758
2019 Health care practitioners 34 53 7 3 3 0 0 87 7 30
2019 Federal regulators 34 37 17 6 5 1 0 72 11 222
2019 Compliance, inspection and enforcement 34 38 15 7 4 1 0 73 11 8711
2019 Communications or public affairs 32 39 19 6 3 2 0 72 9 366
2019 Access to information and privacy 48 33 12 4 1 1 0 82 6 369
2019 Security 48 33 11 4 2 1 0 83 6 226
2019 Science and technology 34 36 19 5 6 0 0 70 11 180
2019 Library services 49 31 15 3 3 0 0 79 6 33
2019 Legal services 42 34 12 6 6 1 0 76 12 138
2019 Administration and operations 40 36 14 6 3 1 0 77 9 2468
2019 Human resources 44 38 11 4 1 1 0 83 6 1030
2019 Financial management 38 38 15 5 3 1 0 77 7 687
2019 Procurement 47 38 11 1 1 1 0 86 3 66
2019 Real property 30 41 20 4 4 2 0 72 7 159
2019 Materiel management 42 37 12 6 3 0 1 79 9 131
2019 Information management 35 36 19 4 4 1 0 72 9 316
2019 Information technology 43 36 14 4 2 1 0 80 6 2414
2019 Internal audit 36 41 14 6 1 2 0 79 7 383
2019 Evaluation 34 42 16 4 3 1 1 77 7 190
2019 Data sciences 43 35 16 2 2 1 1 80 4 234
2019 Policy 36 37 18 5 3 1 0 73 8 374
2019 Project management 37 38 15 7 3 0 0 75 10 599
2019 Other services to the public 41 35 14 5 3 1 0 78 8 2133
2019 None of the above 36 36 17 6 3 1 0 73 10 3396
2018 Client contact centre 39 39 13 5 2 1 0 80 7 3422
2018 Health care practitioners 38 51 3 5 0 0 3 92 6 38
2018 Federal regulators 35 40 14 6 4 0 0 75 11 246
2018 Compliance, inspection and enforcement 33 39 15 7 5 1 0 72 12 8687
2018 Communications or public affairs 35 42 14 5 2 1 0 78 8 352
2018 Access to information and privacy 43 36 13 5 3 0 0 79 8 322
2018 Security 52 32 10 2 1 2 0 86 3 222
2018 Science and technology 33 35 18 9 4 1 0 69 13 170
2018 Library services 43 31 8 7 7 4 0 77 14 28
2018 Legal services 30 43 17 5 3 3 0 75 8 114
2018 Administration and operations 40 37 14 5 3 1 0 77 8 2382
2018 Human resources 43 39 12 3 2 1 0 83 5 1007
2018 Financial management 39 38 14 5 4 0 0 77 9 689
2018 Procurement 46 38 7 5 0 3 0 87 6 73
2018 Real property 44 36 10 5 5 1 0 80 11 145
2018 Materiel management 36 42 14 6 2 0 0 78 9 140
2018 Information management 40 39 14 3 4 0 0 80 6 301
2018 Information technology 39 37 15 4 2 2 0 78 7 2433
2018 Internal audit 34 43 15 4 3 0 1 77 8 385
2018 Evaluation 40 37 12 6 4 1 0 77 10 193
2018 Data sciences 39 39 12 7 2 2 0 79 9 164
2018 Policy 35 41 16 5 3 1 0 76 8 347
2018 Project management 37 37 16 5 5 0 0 74 10 539
2018 Other services to the public 39 36 14 6 4 1 0 76 10 1773
2018 None of the above 34 37 18 6 3 1 0 73 9 3088

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 28 16 8 4 8 2 69 13 4643
2020 Health care practitioners 32 43 11 8 3 3 0 77 11 37
2020 Federal regulators 30 21 18 11 10 10 0 57 23 213
2020 Compliance, inspection and enforcement 24 28 18 13 9 7 1 56 24 9257
2020 Communications or public affairs 28 24 16 11 6 11 4 62 19 397
2020 Access to information and privacy 33 23 20 8 5 5 4 63 15 400
2020 Security 29 24 22 9 5 8 3 59 16 262
2020 Science and technology 24 24 19 11 11 8 2 54 25 196
2020 Library services 38 24 15 7 8 5 3 67 16 27
2020 Legal services 29 19 25 9 7 8 3 54 18 136
2020 Administration and operations 30 28 16 10 7 6 3 64 19 2396
2020 Human resources 29 27 15 12 8 7 2 62 22 1160
2020 Financial management 29 28 15 12 7 7 2 63 20 611
2020 Procurement 35 25 22 7 2 7 1 65 11 81
2020 Real property 31 26 17 10 9 6 2 61 21 154
2020 Materiel management 23 31 14 14 9 3 4 59 25 86
2020 Information management 30 25 16 11 9 7 2 61 22 282
2020 Information technology 35 28 15 6 5 9 2 71 12 2416
2020 Internal audit 23 26 19 10 9 8 4 57 22 340
2020 Evaluation 33 31 14 11 5 5 1 68 18 150
2020 Data sciences 31 25 17 12 4 11 1 63 18 199
2020 Policy 26 25 15 12 8 11 2 59 24 417
2020 Project management 28 27 17 15 6 5 2 59 23 696
2020 Other services to the public 33 27 14 10 6 7 2 66 18 2474
2020 None of the above 27 27 18 11 9 7 2 59 21 3151
2019 Client contact centre 28 28 17 11 8 7 1 61 20 3764
2019 Health care practitioners 24 42 15 6 6 6 0 70 14 31
2019 Federal regulators 28 22 17 12 12 7 1 55 27 225
2019 Compliance, inspection and enforcement 21 27 18 14 13 7 1 52 29 8724
2019 Communications or public affairs 23 21 21 12 10 10 3 50 26 364
2019 Access to information and privacy 34 24 17 11 7 6 1 62 19 369
2019 Security 30 24 16 9 11 8 2 60 22 225
2019 Science and technology 23 27 21 11 11 6 1 53 24 180
2019 Library services 26 31 26 9 6 3 0 59 15 33
2019 Legal services 28 20 14 11 14 9 5 55 29 138
2019 Administration and operations 26 26 19 11 10 6 2 57 23 2474
2019 Human resources 25 27 17 13 9 6 3 57 24 1034
2019 Financial management 25 25 20 13 9 5 3 54 24 687
2019 Procurement 32 19 27 16 4 1 0 51 21 66
2019 Real property 20 27 22 15 10 4 2 50 26 160
2019 Materiel management 27 27 20 9 8 6 3 59 19 130
2019 Information management 22 27 19 12 11 9 1 54 26 318
2019 Information technology 31 27 17 8 7 8 2 64 17 2425
2019 Internal audit 25 27 19 10 8 8 3 58 20 384
2019 Evaluation 20 32 19 10 8 9 2 59 20 190
2019 Data sciences 23 24 20 11 8 11 2 55 22 231
2019 Policy 20 21 20 14 12 10 3 47 29 375
2019 Project management 25 23 20 13 10 8 1 52 26 597
2019 Other services to the public 27 28 15 12 9 7 2 60 23 2144
2019 None of the above 24 25 18 12 10 8 2 55 25 3413
2018 Client contact centre 24 31 19 12 8 6 1 59 21 3422
2018 Health care practitioners 19 43 17 10 3 8 0 67 14 39
2018 Federal regulators 20 26 17 15 14 6 2 50 31 247
2018 Compliance, inspection and enforcement 18 27 19 15 14 6 1 49 31 8731
2018 Communications or public affairs 19 24 21 14 9 10 2 49 27 352
2018 Access to information and privacy 31 28 17 10 8 4 1 62 20 323
2018 Security 22 25 22 14 8 7 1 51 24 222
2018 Science and technology 24 23 19 15 10 9 0 51 27 170
2018 Library services 24 25 18 11 14 8 0 54 27 28
2018 Legal services 21 25 18 17 10 7 2 50 30 114
2018 Administration and operations 24 28 18 13 10 5 2 56 24 2391
2018 Human resources 25 30 18 12 8 4 2 59 22 1008
2018 Financial management 23 27 19 12 11 5 2 54 25 693
2018 Procurement 19 35 21 16 4 4 0 57 21 73
2018 Real property 19 30 18 12 12 7 1 54 26 146
2018 Materiel management 23 27 23 9 10 6 1 54 21 140
2018 Information management 25 25 17 13 11 7 2 55 26 301
2018 Information technology 24 30 19 10 8 7 2 59 19 2428
2018 Internal audit 20 28 22 14 10 5 2 51 26 385
2018 Evaluation 29 28 13 12 12 5 0 60 26 193
2018 Data sciences 23 18 19 14 12 12 1 48 30 165
2018 Policy 20 24 20 16 11 6 2 48 30 349
2018 Project management 20 27 18 14 14 6 2 51 30 542
2018 Other services to the public 25 27 18 12 10 6 1 56 24 1782
2018 None of the above 22 26 20 13 10 7 1 53 25 3105
2017 Client contact centre 24 29 18 11 7 8 2 59 21 3281
2017 Health care practitioners 20 24 14 17 11 11 4 51 33 27
2017 Federal regulators 22 29 12 13 12 9 2 57 29 235
2017 Compliance, inspection and enforcement 18 27 17 16 14 7 1 49 33 8847
2017 Communications or public affairs 20 18 15 16 10 15 5 48 33 327
2017 Access to information and privacy 29 26 14 11 11 7 2 60 25 271
2017 Security 20 26 17 18 7 6 4 52 28 245
2017 Science and technology 20 24 16 12 14 11 1 51 31 256
2017 Library services 34 24 14 10 11 7 0 62 22 29
2017 Legal services 13 20 23 18 16 10 1 36 38 111
2017 Administration and operations 24 27 16 13 10 7 2 57 25 2450
2017 Human resources 23 26 14 15 12 6 3 55 29 965
2017 Financial management 20 27 18 14 10 8 2 53 27 668
2017 Procurement 20 43 16 12 4 4 1 67 17 70
2017 Real property 22 26 17 10 15 7 3 53 28 118
2017 Materiel management 26 32 20 10 9 3 0 59 20 118
2017 Information management 24 22 17 15 11 10 2 52 29 265
2017 Information technology 24 27 18 10 8 11 2 59 20 2575
2017 Internal audit 18 30 18 12 13 7 2 53 28 279
2017 Evaluation 28 26 17 12 7 6 3 60 21 142
2017 Data sciences 23 25 19 12 4 11 6 57 20 180
2017 Policy 19 26 14 15 13 11 3 52 32 342
2017 Project management 22 23 16 16 12 8 3 50 32 512
2017 Other services to the public 24 26 16 14 11 8 1 55 27 1813
2017 None of the above 21 26 17 14 12 9 2 53 28 4574
2014 Client contact centre 23 29 18 13 9 7 1 56 24 3678
2014 Health care practitioners 34 18 16 16 10 5 0 56 28 38
2014 Federal regulators 21 27 15 16 15 5 2 51 33 278
2014 Compliance, inspection and enforcement 18 26 17 16 14 7 1 48 33 9896
2014 Communications or public affairs 22 20 17 13 16 9 3 48 33 337
2014 Access to information and privacy 24 32 16 11 9 8 2 61 21 247
2014 Security 17 36 16 14 10 6 2 57 26 247
2014 Science and technology 18 27 13 13 10 17 2 55 28 249
2014 Library services 26 33 10 13 3 7 7 69 19 30
2014 Legal services 19 25 17 18 12 7 2 48 33 125
2014 Administration and operations 24 27 16 13 12 7 2 55 27 3074
2014 Human resources 23 25 15 15 14 5 2 53 31 1094
2014 Financial management 19 27 17 12 13 8 2 52 29 815
2014 Procurement 18 19 29 17 11 7 0 39 30 73
2014 Real property 21 26 16 11 13 10 3 55 28 160
2014 Materiel management 20 26 16 15 12 10 1 52 30 164
2014 Information management 18 26 22 14 9 8 2 49 26 322
2014 Information technology 22 27 18 12 10 10 2 55 25 2845
2014 Internal audit 19 28 17 14 15 6 1 50 31 338
2014 Evaluation 16 34 16 14 11 8 1 55 28 179
2014 Other services to the public 21 28 17 14 12 7 1 53 28 2583
2014 None of the above 19 25 17 15 14 8 2 49 32 4818

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 39 3 5 1 0 0 91 7 4663
2020 Health care practitioners 52 42 3 0 3 0 0 94 3 36
2020 Federal regulators 39 42 3 14 2 0 0 80 17 212
2020 Compliance, inspection and enforcement 32 50 4 11 2 0 0 83 13 9271
2020 Communications or public affairs 38 50 2 7 2 0 0 88 10 396
2020 Access to information and privacy 51 39 2 6 1 0 1 92 7 401
2020 Security 44 44 3 7 2 0 0 88 9 261
2020 Science and technology 31 52 5 11 1 0 0 83 12 197
2020 Library services 32 61 3 3 0 0 0 93 3 27
2020 Legal services 34 49 1 12 4 0 0 83 15 136
2020 Administration and operations 46 42 3 6 2 0 0 88 9 2401
2020 Human resources 44 43 2 9 2 0 0 87 10 1166
2020 Financial management 46 41 3 8 1 0 0 87 10 614
2020 Procurement 42 51 2 2 2 0 0 93 5 81
2020 Real property 41 45 3 9 1 0 0 86 10 153
2020 Materiel management 55 36 3 3 2 0 0 91 5 86
2020 Information management 47 43 2 5 3 0 0 90 8 286
2020 Information technology 48 41 4 7 1 0 0 88 8 2420
2020 Internal audit 39 50 4 7 1 0 0 89 7 343
2020 Evaluation 44 39 3 12 2 0 0 83 14 149
2020 Data sciences 42 49 1 7 2 0 0 91 8 200
2020 Policy 39 45 3 10 3 0 0 84 13 418
2020 Project management 46 43 1 7 2 0 0 89 9 696
2020 Other services to the public 46 43 3 7 1 0 0 89 8 2479
2020 None of the above 43 43 3 8 3 0 0 86 10 3166

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 35 7 6 2 0 1 84 8 4654
2020 Health care practitioners 62 24 8 3 3 0 0 86 6 37
2020 Federal regulators 41 40 5 10 3 0 1 81 14 213
2020 Compliance, inspection and enforcement 39 40 9 9 3 0 0 80 12 9262
2020 Communications or public affairs 46 39 5 8 1 0 1 86 9 394
2020 Access to information and privacy 55 32 7 5 1 0 1 88 6 401
2020 Security 49 36 7 5 1 0 1 86 6 262
2020 Science and technology 41 39 10 8 2 0 0 80 10 197
2020 Library services 45 52 3 0 0 0 0 97 0 27
2020 Legal services 44 38 3 12 3 1 0 82 15 136
2020 Administration and operations 45 39 8 6 2 0 0 84 8 2399
2020 Human resources 44 40 6 8 2 0 0 84 10 1165
2020 Financial management 44 39 6 8 2 0 0 84 10 614
2020 Procurement 48 37 9 5 1 0 0 85 6 81
2020 Real property 47 37 6 9 1 0 0 84 10 154
2020 Materiel management 51 34 8 6 1 0 0 86 7 86
2020 Information management 44 41 5 6 3 0 1 86 9 284
2020 Information technology 42 38 8 8 2 0 1 82 10 2417
2020 Internal audit 39 41 9 9 2 0 0 80 11 342
2020 Evaluation 42 35 8 13 2 0 0 77 15 150
2020 Data sciences 43 43 6 6 2 0 0 86 8 200
2020 Policy 39 36 11 12 2 0 0 75 14 419
2020 Project management 43 39 6 10 1 0 1 82 12 693
2020 Other services to the public 48 36 7 6 2 0 0 85 9 2480
2020 None of the above 46 35 7 7 3 0 0 82 10 3163
2019 Client contact centre 47 38 6 7 3 0 0 85 9 3760
2019 Health care practitioners 61 23 12 3 0 0 0 85 3 32
2019 Federal regulators 46 31 7 12 4 0 0 77 16 224
2019 Compliance, inspection and enforcement 40 38 7 10 5 0 0 77 15 8723
2019 Communications or public affairs 44 34 6 10 5 0 0 78 16 366
2019 Access to information and privacy 56 32 4 5 3 0 0 88 9 369
2019 Security 60 30 2 5 3 0 0 90 8 227
2019 Science and technology 48 30 9 9 5 0 0 78 14 181
2019 Library services 46 20 6 11 17 0 0 67 27 33
2019 Legal services 42 29 6 17 6 0 0 71 23 138
2019 Administration and operations 53 33 5 6 3 0 0 86 9 2478
2019 Human resources 53 33 4 8 3 0 0 86 11 1029
2019 Financial management 52 33 5 7 3 0 0 85 10 687
2019 Procurement 67 22 2 5 5 0 0 89 9 65
2019 Real property 55 28 9 6 2 0 0 83 8 160
2019 Materiel management 58 28 5 5 4 0 0 86 9 130
2019 Information management 50 33 6 7 3 0 0 83 11 320
2019 Information technology 49 35 7 7 3 0 0 84 10 2426
2019 Internal audit 43 41 6 8 2 0 0 84 10 383
2019 Evaluation 48 40 6 7 1 0 0 87 7 189
2019 Data sciences 52 34 5 7 2 0 0 86 10 234
2019 Policy 44 34 6 10 6 0 0 78 16 375
2019 Project management 54 33 5 6 3 0 0 86 9 598
2019 Other services to the public 49 34 6 8 3 0 0 84 10 2141
2019 None of the above 47 35 7 8 4 0 0 81 12 3402
2017 Client contact centre 43 39 7 8 3 0 0 82 11 3288
2017 Health care practitioners 48 18 18 13 0 3 0 68 13 27
2017 Federal regulators 36 34 7 16 8 0 0 70 23 236
2017 Compliance, inspection and enforcement 35 36 7 13 8 0 0 71 22 8863
2017 Communications or public affairs 51 32 5 8 4 0 0 83 13 327
2017 Access to information and privacy 47 32 7 9 4 1 0 79 13 271
2017 Security 51 35 4 8 3 0 0 86 10 246
2017 Science and technology 30 36 8 16 10 0 0 66 26 255
2017 Library services 24 31 14 25 7 0 0 55 31 29
2017 Legal services 32 34 6 15 13 0 0 65 28 111
2017 Administration and operations 49 35 5 7 4 0 0 84 11 2449
2017 Human resources 48 33 5 10 4 0 0 81 14 968
2017 Financial management 50 30 7 9 4 0 0 81 13 669
2017 Procurement 64 27 0 9 0 0 0 91 9 70
2017 Real property 50 26 10 7 7 0 0 76 14 120
2017 Materiel management 52 30 8 6 4 0 0 82 10 118
2017 Information management 46 36 3 10 4 0 0 82 14 265
2017 Information technology 42 38 7 9 4 0 0 80 13 2572
2017 Internal audit 38 40 7 12 3 0 0 78 16 280
2017 Evaluation 48 25 8 10 8 0 0 73 18 143
2017 Data sciences 44 35 8 11 3 0 0 78 14 179
2017 Policy 40 33 6 11 9 0 0 73 20 341
2017 Project management 50 33 7 7 3 0 0 83 10 514
2017 Other services to the public 45 35 7 10 4 0 0 79 14 1817
2017 None of the above 42 37 7 10 5 0 0 78 15 4593
2014 Client contact centre 46 38 6 7 3 0 0 84 10 3678
2014 Health care practitioners 56 25 6 11 3 0 0 81 14 36
2014 Federal regulators 41 36 9 6 7 0 0 78 13 277
2014 Compliance, inspection and enforcement 39 35 7 11 7 0 0 75 18 9899
2014 Communications or public affairs 50 35 5 8 3 0 0 85 10 337
2014 Access to information and privacy 49 33 5 8 4 0 0 83 12 246
2014 Security 51 37 3 5 2 1 0 89 7 247
2014 Science and technology 39 27 9 12 13 0 0 66 25 249
2014 Library services 44 37 4 10 6 0 0 80 16 30
2014 Legal services 39 28 8 11 14 0 0 67 25 125
2014 Administration and operations 52 31 5 8 3 0 0 84 11 3076
2014 Human resources 50 31 5 9 5 0 0 81 14 1094
2014 Financial management 50 33 6 7 2 0 0 84 10 816
2014 Procurement 53 36 1 6 4 0 0 89 10 73
2014 Real property 57 28 4 8 3 0 0 84 11 160
2014 Materiel management 51 34 6 7 2 0 0 85 9 164
2014 Information management 50 34 7 7 3 0 0 83 9 321
2014 Information technology 47 34 7 7 5 0 0 81 12 2846
2014 Internal audit 40 37 7 10 6 0 1 77 16 339
2014 Evaluation 44 36 6 10 3 0 0 81 13 180
2014 Other services to the public 43 38 6 8 4 0 0 81 12 2581
2014 None of the above 43 35 7 9 6 0 0 78 15 4823

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 34 6 6 2 0 0 86 7 4628
2020 Health care practitioners 65 21 6 6 3 0 0 86 8 37
2020 Federal regulators 51 32 7 8 2 0 0 83 10 211
2020 Compliance, inspection and enforcement 44 39 8 6 2 0 0 84 8 9197
2020 Communications or public affairs 52 33 8 5 1 0 0 86 6 396
2020 Access to information and privacy 54 32 8 3 1 0 2 88 5 396
2020 Security 59 34 3 3 1 0 0 93 4 261
2020 Science and technology 44 38 11 7 1 0 0 82 7 197
2020 Library services 40 53 7 0 0 0 0 93 0 27
2020 Legal services 54 30 6 6 2 1 0 86 8 134
2020 Administration and operations 52 34 7 5 2 0 0 86 7 2385
2020 Human resources 57 30 6 6 1 0 0 87 7 1158
2020 Financial management 54 33 7 5 1 0 0 87 6 606
2020 Procurement 55 29 10 5 1 0 0 84 6 80
2020 Real property 54 35 9 3 0 0 0 89 3 152
2020 Materiel management 50 36 9 3 0 0 1 88 3 86
2020 Information management 51 33 7 5 3 0 1 85 8 285
2020 Information technology 51 35 8 5 1 0 0 86 6 2401
2020 Internal audit 48 37 6 8 1 0 0 85 9 341
2020 Evaluation 51 35 8 5 1 0 0 86 6 149
2020 Data sciences 52 33 8 5 1 0 0 86 6 197
2020 Policy 48 35 8 7 2 0 0 83 8 415
2020 Project management 53 31 7 7 2 0 1 85 8 688
2020 Other services to the public 53 33 7 5 1 0 0 87 6 2462
2020 None of the above 49 34 8 5 2 0 0 84 8 3141
2019 Client contact centre 49 36 8 5 2 0 0 85 7 3752
2019 Health care practitioners 54 46 0 0 0 0 0 100 0 31
2019 Federal regulators 52 33 6 5 4 0 0 85 9 219
2019 Compliance, inspection and enforcement 44 38 8 7 3 0 0 82 10 8673
2019 Communications or public affairs 55 32 6 5 3 0 0 87 7 365
2019 Access to information and privacy 56 33 8 3 1 0 0 89 4 367
2019 Security 63 31 4 2 1 0 0 93 3 226
2019 Science and technology 48 41 6 3 2 0 0 89 5 178
2019 Library services 46 37 3 3 8 0 3 85 11 33
2019 Legal services 52 27 8 8 5 0 1 79 13 138
2019 Administration and operations 55 33 5 3 2 0 0 89 5 2475
2019 Human resources 62 27 5 4 2 0 0 89 6 1029
2019 Financial management 54 32 7 4 2 0 0 86 6 681
2019 Procurement 66 25 2 1 5 0 0 92 6 66
2019 Real property 59 28 10 1 1 0 0 88 3 160
2019 Materiel management 61 31 3 4 1 0 0 92 5 130
2019 Information management 53 33 6 6 1 0 0 86 7 318
2019 Information technology 53 33 7 4 2 0 0 87 6 2410
2019 Internal audit 46 40 8 5 0 0 0 86 6 381
2019 Evaluation 49 39 7 4 1 0 0 88 5 185
2019 Data sciences 54 35 5 3 2 1 0 90 5 233
2019 Policy 48 36 8 5 3 0 0 84 8 376
2019 Project management 57 32 6 3 1 0 0 90 4 593
2019 Other services to the public 51 35 7 5 2 0 0 86 7 2135
2019 None of the above 48 36 9 5 2 0 0 84 7 3390
2017 Client contact centre 45 41 7 5 2 0 0 86 7 3279
2017 Health care practitioners 48 39 0 8 0 0 5 92 8 26
2017 Federal regulators 47 41 5 5 3 0 0 88 7 235
2017 Compliance, inspection and enforcement 41 40 8 8 3 0 0 81 11 8848
2017 Communications or public affairs 55 33 3 5 2 0 0 89 8 327
2017 Access to information and privacy 52 36 4 6 2 0 0 88 8 271
2017 Security 57 34 4 4 0 0 0 92 4 246
2017 Science and technology 44 38 7 7 3 1 0 83 9 256
2017 Library services 37 49 7 7 0 0 0 86 7 29
2017 Legal services 36 39 11 10 3 2 0 76 13 111
2017 Administration and operations 55 35 5 4 1 0 0 90 5 2444
2017 Human resources 61 29 4 4 2 0 0 90 6 967
2017 Financial management 52 33 7 5 3 0 0 85 7 665
2017 Procurement 64 30 4 1 0 0 0 94 1 70
2017 Real property 59 30 6 3 2 0 1 89 5 120
2017 Materiel management 58 31 7 3 2 0 0 89 4 116
2017 Information management 52 38 4 4 1 1 0 90 5 265
2017 Information technology 51 36 8 4 1 0 0 87 5 2569
2017 Internal audit 45 40 9 5 1 0 0 85 6 278
2017 Evaluation 44 42 6 6 1 0 1 87 7 143
2017 Data sciences 57 33 7 2 1 0 0 90 3 178
2017 Policy 54 31 6 5 3 1 0 85 8 340
2017 Project management 61 30 6 3 1 0 0 90 4 515
2017 Other services to the public 48 37 7 6 2 0 0 85 8 1811
2017 None of the above 47 38 7 5 2 0 0 85 8 4583
2014 Client contact centre 47 40 7 4 2 0 0 87 6 3676
2014 Health care practitioners 66 29 0 5 0 0 0 95 5 38
2014 Federal regulators 43 39 8 7 3 0 0 82 10 277
2014 Compliance, inspection and enforcement 43 39 8 7 3 0 0 82 10 9888
2014 Communications or public affairs 60 30 4 4 2 1 0 90 6 337
2014 Access to information and privacy 53 34 9 4 0 0 0 87 4 246
2014 Security 58 31 4 3 2 1 0 90 5 247
2014 Science and technology 47 37 7 7 2 0 0 84 9 249
2014 Library services 66 34 0 0 0 0 0 100 0 30
2014 Legal services 45 32 9 9 5 1 0 77 14 125
2014 Administration and operations 54 34 6 4 1 0 0 88 6 3077
2014 Human resources 60 31 5 3 1 0 0 91 4 1094
2014 Financial management 50 37 6 5 1 0 0 87 6 816
2014 Procurement 59 29 7 6 0 0 0 88 6 73
2014 Real property 55 35 9 1 1 0 0 89 2 159
2014 Materiel management 47 42 8 2 1 0 0 89 3 164
2014 Information management 49 37 8 5 2 0 0 85 7 321
2014 Information technology 51 35 7 4 2 0 0 87 6 2845
2014 Internal audit 41 42 8 6 3 0 0 83 9 339
2014 Evaluation 47 40 5 6 2 0 0 87 8 179
2014 Other services to the public 46 38 7 6 2 0 0 85 7 2581
2014 None of the above 44 39 8 6 2 0 0 83 8 4820

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 84 13 1 1 1 0 0 97 2 4645
2020 Health care practitioners 86 8 3 0 3 0 0 94 3 37
2020 Federal regulators 79 14 2 2 1 0 0 94 4 213
2020 Compliance, inspection and enforcement 82 13 2 1 1 0 1 96 2 9245
2020 Communications or public affairs 84 11 2 1 2 0 0 95 3 397
2020 Access to information and privacy 84 12 2 1 1 0 0 96 2 401
2020 Security 77 19 1 1 1 0 1 97 2 261
2020 Science and technology 75 17 3 2 2 0 2 93 4 197
2020 Library services 90 10 0 0 0 0 0 100 0 27
2020 Legal services 73 17 4 1 1 2 2 94 2 136
2020 Administration and operations 82 13 2 1 1 0 1 96 2 2391
2020 Human resources 80 14 2 1 1 1 1 96 3 1162
2020 Financial management 79 16 4 0 0 0 0 96 1 611
2020 Procurement 84 15 0 0 0 0 1 100 0 81
2020 Real property 82 13 3 0 1 1 0 96 1 153
2020 Materiel management 74 20 2 2 1 0 1 94 3 86
2020 Information management 80 15 2 1 1 0 1 96 2 285
2020 Information technology 76 16 3 2 1 1 1 94 3 2419
2020 Internal audit 75 21 2 2 1 0 0 96 2 338
2020 Evaluation 82 11 3 1 2 0 0 94 3 150
2020 Data sciences 78 17 1 3 0 0 0 96 3 200
2020 Policy 84 12 1 1 1 0 0 97 2 416
2020 Project management 82 12 1 2 1 0 1 96 3 695
2020 Other services to the public 84 12 1 1 1 0 1 97 2 2480
2020 None of the above 79 15 2 1 2 1 1 95 3 3154
2017 Client contact centre 73 22 2 1 1 0 1 96 2 3291
2017 Health care practitioners 72 16 4 0 4 0 4 92 4 27
2017 Federal regulators 70 23 3 2 1 0 1 94 3 236
2017 Compliance, inspection and enforcement 76 18 3 1 1 1 1 95 2 8848
2017 Communications or public affairs 77 19 1 3 0 1 0 96 3 328
2017 Access to information and privacy 81 14 2 2 0 0 1 96 2 271
2017 Security 73 22 1 2 1 0 0 95 4 246
2017 Science and technology 60 25 6 4 4 0 1 86 8 257
2017 Library services 69 20 3 3 0 0 4 93 4 29
2017 Legal services 72 23 2 1 0 2 0 97 1 111
2017 Administration and operations 73 20 3 2 1 1 1 94 3 2446
2017 Human resources 74 19 3 2 1 0 1 94 3 964
2017 Financial management 75 19 3 2 1 0 1 95 3 667
2017 Procurement 91 6 3 0 0 0 0 97 0 70
2017 Real property 78 17 3 2 0 0 0 95 2 120
2017 Materiel management 72 23 3 0 2 0 1 96 2 118
2017 Information management 70 23 3 2 1 0 0 94 3 265
2017 Information technology 65 21 6 3 2 1 2 89 5 2572
2017 Internal audit 67 26 3 2 1 1 1 95 3 280
2017 Evaluation 71 21 1 3 2 0 2 94 5 142
2017 Data sciences 75 14 4 3 1 3 1 93 3 180
2017 Policy 79 15 1 1 1 1 2 97 2 342
2017 Project management 75 18 3 2 0 1 0 94 3 514
2017 Other services to the public 77 17 2 2 1 0 1 95 2 1811
2017 None of the above 72 21 3 2 1 1 2 95 3 4585
2014 Client contact centre 75 20 2 2 1 0 0 95 3 3680
2014 Health care practitioners 87 10 0 2 0 0 0 98 2 38
2014 Federal regulators 73 20 1 2 2 0 1 94 4 277
2014 Compliance, inspection and enforcement 78 17 2 1 1 0 1 96 2 9902
2014 Communications or public affairs 74 17 4 2 1 1 1 93 4 337
2014 Access to information and privacy 76 19 3 2 0 0 0 95 2 247
2014 Security 76 18 2 1 0 1 1 96 2 247
2014 Science and technology 73 20 2 1 2 0 1 94 4 249
2014 Library services 73 10 10 4 4 0 0 83 7 30
2014 Legal services 69 21 2 5 1 0 2 92 6 125
2014 Administration and operations 76 18 2 2 0 0 1 95 2 3079
2014 Human resources 75 18 3 2 1 0 1 94 3 1094
2014 Financial management 74 19 3 2 0 1 1 95 2 816
2014 Procurement 85 11 0 1 3 0 0 96 4 73
2014 Real property 71 20 4 1 2 0 1 92 4 160
2014 Materiel management 74 20 2 2 0 1 1 96 2 164
2014 Information management 75 18 3 2 2 0 1 94 3 321
2014 Information technology 68 19 5 4 2 1 2 90 5 2846
2014 Internal audit 67 26 2 4 1 0 0 93 4 339
2014 Evaluation 75 18 3 2 1 1 1 94 3 180
2014 Other services to the public 77 17 2 1 1 0 1 96 2 2582
2014 None of the above 73 19 3 2 1 1 1 94 3 4823

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 13 7 4 3 24 5 80 11 4657
2020 Health care practitioners 32 10 8 8 3 30 8 69 18 37
2020 Federal regulators 41 15 12 6 3 19 4 73 12 213
2020 Compliance, inspection and enforcement 28 15 11 7 7 24 8 64 20 9275
2020 Communications or public affairs 49 26 12 4 1 6 1 81 5 396
2020 Access to information and privacy 42 20 9 4 2 19 5 81 7 400
2020 Security 47 23 12 4 2 8 3 80 7 261
2020 Science and technology 35 28 10 7 5 8 7 74 14 196
2020 Library services 58 18 8 8 0 7 0 82 9 27
2020 Legal services 40 20 14 4 5 11 5 72 11 135
2020 Administration and operations 41 19 11 5 4 14 5 75 12 2401
2020 Human resources 50 24 11 4 2 7 2 82 6 1168
2020 Financial management 44 22 10 4 4 12 5 80 9 613
2020 Procurement 55 24 4 4 5 8 1 86 10 80
2020 Real property 41 20 13 7 4 6 8 72 13 154
2020 Materiel management 33 18 4 11 7 15 12 69 25 86
2020 Information management 41 24 11 3 2 17 2 80 6 285
2020 Information technology 43 23 11 4 3 12 4 79 8 2420
2020 Internal audit 46 18 8 5 4 12 6 79 11 341
2020 Evaluation 40 19 9 5 2 22 3 79 9 149
2020 Data sciences 53 24 11 2 2 8 1 84 5 199
2020 Policy 47 24 9 5 2 11 3 82 8 417
2020 Project management 46 25 11 5 1 9 3 81 7 696
2020 Other services to the public 34 15 9 5 4 27 6 73 13 2481
2020 None of the above 34 16 9 6 5 24 5 72 15 3158
2019 Client contact centre 40 13 8 5 6 23 4 73 15 3765
2019 Health care practitioners 41 21 5 3 12 17 0 75 19 32
2019 Federal regulators 35 17 11 5 9 16 7 68 18 225
2019 Compliance, inspection and enforcement 28 13 10 8 9 25 7 61 25 8746
2019 Communications or public affairs 49 26 11 4 2 8 1 82 6 366
2019 Access to information and privacy 43 16 7 6 2 22 3 79 11 369
2019 Security 43 26 11 3 4 8 5 79 8 228
2019 Science and technology 35 21 15 6 9 11 4 65 17 180
2019 Library services 48 24 12 6 3 6 0 77 10 33
2019 Legal services 53 17 8 4 6 7 5 79 12 139
2019 Administration and operations 39 20 11 5 5 15 4 73 13 2478
2019 Human resources 53 23 11 4 2 5 2 81 7 1033
2019 Financial management 41 20 11 6 5 14 3 74 13 689
2019 Procurement 62 19 6 6 1 6 0 86 8 66
2019 Real property 39 17 13 2 5 19 4 72 10 161
2019 Materiel management 31 10 13 6 7 23 10 61 20 131
2019 Information management 46 18 10 4 3 16 3 79 8 320
2019 Information technology 45 21 12 4 3 12 3 78 8 2424
2019 Internal audit 42 15 12 5 4 18 4 72 12 385
2019 Evaluation 39 18 12 6 3 17 5 73 11 189
2019 Data sciences 50 21 12 3 5 7 2 78 9 235
2019 Policy 43 21 11 3 8 11 2 74 13 375
2019 Project management 47 23 12 6 2 9 1 78 9 600
2019 Other services to the public 35 13 10 6 7 25 5 68 18 2144
2019 None of the above 35 14 10 6 5 25 5 70 17 3419

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 7 93 4657
2020 Federal regulators 9 91 213
2020 Compliance, inspection and enforcement 9 91 9277
2020 Communications or public affairs 7 93 396
2020 Access to information and privacy 6 94 400
2020 Security 6 94 262
2020 Science and technology 11 89 196
2020 Legal services 11 89 136
2020 Administration and operations 8 92 2400
2020 Human resources 7 93 1166
2020 Financial management 7 93 612
2020 Real property 10 90 154
2020 Materiel management 10 90 84
2020 Information management 8 92 286
2020 Information technology 6 94 2423
2020 Internal audit 6 94 342
2020 Evaluation 8 92 150
2020 Data sciences 8 92 199
2020 Policy 9 91 419
2020 Project management 9 91 696
2020 Other services to the public 7 93 2482
2020 None of the above 9 91 3166
2019 Client contact centre 9 91 3772
2019 Federal regulators 14 86 223
2019 Compliance, inspection and enforcement 12 88 8733
2019 Communications or public affairs 12 88 366
2019 Access to information and privacy 9 91 369
2019 Security 10 90 226
2019 Science and technology 10 90 181
2019 Legal services 15 85 139
2019 Administration and operations 12 88 2481
2019 Human resources 7 93 1031
2019 Financial management 10 90 689
2019 Real property 15 85 160
2019 Materiel management 12 88 131
2019 Information management 16 84 318
2019 Information technology 9 91 2422
2019 Internal audit 8 92 383
2019 Evaluation 8 92 189
2019 Data sciences 7 93 235
2019 Policy 12 88 376
2019 Project management 13 87 598
2019 Other services to the public 11 89 2145
2019 None of the above 12 88 3417
2018 Client contact centre 10 90 3439
2018 Federal regulators 15 85 246
2018 Compliance, inspection and enforcement 14 86 8768
2018 Communications or public affairs 10 90 351
2018 Access to information and privacy 12 88 326
2018 Security 11 89 226
2018 Science and technology 12 88 170
2018 Legal services 16 84 115
2018 Administration and operations 12 88 2410
2018 Human resources 8 92 1012
2018 Financial management 13 87 692
2018 Procurement 9 91 75
2018 Real property 15 85 146
2018 Materiel management 14 86 141
2018 Information management 15 85 302
2018 Information technology 10 90 2447
2018 Internal audit 11 89 385
2018 Evaluation 12 88 193
2018 Data sciences 12 88 167
2018 Policy 13 87 350
2018 Project management 15 85 541
2018 Other services to the public 11 89 1795
2018 None of the above 13 87 3125

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 49 51 318
2020 Federal regulators 58 42 19
2020 Compliance, inspection and enforcement 42 58 855
2020 Communications or public affairs 48 52 29
2020 Access to information and privacy 50 50 24
2020 Security 39 61 16
2020 Science and technology 34 66 22
2020 Legal services 52 48 14
2020 Administration and operations 48 52 194
2020 Human resources 52 48 82
2020 Financial management 43 57 44
2020 Information management 49 51 26
2020 Information technology 43 57 155
2020 Internal audit 46 54 22
2020 Evaluation 41 59 12
2020 Data sciences 69 31 16
2020 Policy 48 52 40
2020 Project management 46 54 65
2020 Other services to the public 47 53 173
2020 None of the above 47 53 272
2019 Client contact centre 52 48 325
2019 Federal regulators 49 51 31
2019 Compliance, inspection and enforcement 44 56 1086
2019 Communications or public affairs 54 46 45
2019 Access to information and privacy 55 45 33
2019 Security 49 51 23
2019 Science and technology 43 57 19
2019 Legal services 45 55 22
2019 Administration and operations 46 54 303
2019 Human resources 47 53 75
2019 Financial management 53 47 70
2019 Real property 36 64 25
2019 Materiel management 69 31 16
2019 Information management 60 40 54
2019 Information technology 50 50 227
2019 Internal audit 48 52 29
2019 Evaluation 49 51 16
2019 Data sciences 55 45 18
2019 Policy 48 52 44
2019 Project management 59 41 75
2019 Other services to the public 57 43 230
2019 None of the above 52 48 399
2018 Client contact centre 50 50 343
2018 Federal regulators 50 50 36
2018 Compliance, inspection and enforcement 46 54 1246
2018 Communications or public affairs 40 60 35
2018 Access to information and privacy 45 55 40
2018 Security 60 40 25
2018 Administration and operations 56 44 294
2018 Human resources 49 51 82
2018 Financial management 53 47 90
2018 Real property 35 65 23
2018 Materiel management 37 63 19
2018 Information management 53 47 45
2018 Information technology 58 42 236
2018 Internal audit 40 60 42
2018 Evaluation 63 37 24
2018 Data sciences 56 44 21
2018 Policy 43 57 45
2018 Project management 52 48 81
2018 Other services to the public 56 44 197
2018 None of the above 57 43 393

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 53 47 318
2020 Federal regulators 48 52 19
2020 Compliance, inspection and enforcement 67 33 855
2020 Communications or public affairs 69 31 29
2020 Access to information and privacy 54 46 24
2020 Security 61 39 16
2020 Science and technology 75 25 22
2020 Legal services 52 48 14
2020 Administration and operations 66 34 194
2020 Human resources 57 43 82
2020 Financial management 64 36 44
2020 Information management 73 27 26
2020 Information technology 55 45 155
2020 Internal audit 68 32 22
2020 Evaluation 59 41 12
2020 Data sciences 50 50 16
2020 Policy 67 33 40
2020 Project management 62 38 65
2020 Other services to the public 59 41 173
2020 None of the above 60 40 272
2019 Client contact centre 56 44 325
2019 Federal regulators 60 40 31
2019 Compliance, inspection and enforcement 63 37 1086
2019 Communications or public affairs 48 52 45
2019 Access to information and privacy 59 41 33
2019 Security 47 53 23
2019 Science and technology 68 32 19
2019 Legal services 54 46 22
2019 Administration and operations 58 42 303
2019 Human resources 64 36 75
2019 Financial management 55 45 70
2019 Real property 76 24 25
2019 Materiel management 63 37 16
2019 Information management 57 43 54
2019 Information technology 52 48 227
2019 Internal audit 60 40 29
2019 Data sciences 66 34 18
2019 Policy 77 23 44
2019 Project management 54 46 75
2019 Other services to the public 54 46 230
2019 None of the above 57 43 399
2018 Client contact centre 60 40 343
2018 Federal regulators 64 36 36
2018 Compliance, inspection and enforcement 65 35 1246
2018 Communications or public affairs 69 31 35
2018 Access to information and privacy 65 35 40
2018 Security 43 57 25
2018 Science and technology 57 43 21
2018 Legal services 70 30 17
2018 Administration and operations 60 40 294
2018 Human resources 57 43 82
2018 Financial management 60 40 90
2018 Materiel management 63 37 19
2018 Information management 63 37 45
2018 Information technology 58 42 236
2018 Internal audit 61 39 42
2018 Evaluation 62 38 24
2018 Data sciences 62 38 21
2018 Policy 59 41 45
2018 Project management 67 33 81
2018 Other services to the public 59 41 197
2018 None of the above 56 44 393

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 5 95 318
2020 Compliance, inspection and enforcement 6 94 855
2020 Access to information and privacy 0 100 24
2020 Administration and operations 8 92 194
2020 Human resources 7 93 82
2020 Real property 0 100 15
2020 Information technology 10 90 155
2020 Data sciences 0 100 16
2020 Other services to the public 3 97 173
2020 None of the above 5 95 272
2019 Client contact centre 4 96 325
2019 Compliance, inspection and enforcement 6 94 1086
2019 Access to information and privacy 0 100 33
2019 Legal services 0 100 22
2019 Administration and operations 9 91 303
2019 Information technology 10 90 227
2019 Data sciences 0 100 18
2019 Other services to the public 8 92 230
2019 None of the above 5 95 399
2018 Client contact centre 5 95 343
2018 Compliance, inspection and enforcement 5 95 1246
2018 Legal services 0 100 17
2018 Administration and operations 5 95 294
2018 Human resources 10 90 82
2018 Financial management 6 94 90
2018 Information technology 7 93 236
2018 Other services to the public 6 94 197
2018 None of the above 6 94 393

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 318
2020 Federal regulators 0 100 19
2020 Communications or public affairs 0 100 29
2020 Access to information and privacy 0 100 24
2020 Security 0 100 16
2020 Science and technology 0 100 22
2020 Legal services 0 100 14
2020 Administration and operations 0 100 194
2020 Human resources 0 100 82
2020 Financial management 0 100 44
2020 Real property 0 100 15
2020 Information management 0 100 26
2020 Internal audit 0 100 22
2020 Evaluation 0 100 12
2020 Data sciences 0 100 16
2020 Policy 0 100 40
2020 Project management 0 100 65
2020 None of the above 0 100 272
2019 Client contact centre 0 100 325
2019 Federal regulators 0 100 31
2019 Communications or public affairs 0 100 45
2019 Access to information and privacy 0 100 33
2019 Security 0 100 23
2019 Science and technology 0 100 19
2019 Legal services 0 100 22
2019 Human resources 0 100 75
2019 Financial management 0 100 70
2019 Real property 0 100 25
2019 Materiel management 0 100 16
2019 Information management 0 100 54
2019 Information technology 0 100 227
2019 Internal audit 0 100 29
2019 Data sciences 0 100 18
2019 Policy 0 100 44
2019 Project management 0 100 75
2019 Other services to the public 0 100 230
2019 None of the above 0 100 399
2018 Federal regulators 0 100 36
2018 Communications or public affairs 0 100 35
2018 Access to information and privacy 0 100 40
2018 Security 0 100 25
2018 Science and technology 0 100 21
2018 Legal services 0 100 17
2018 Administration and operations 0 100 294
2018 Human resources 0 100 82
2018 Financial management 0 100 90
2018 Real property 0 100 23
2018 Materiel management 0 100 19
2018 Information management 0 100 45
2018 Internal audit 0 100 42
2018 Evaluation 0 100 24
2018 Data sciences 0 100 21
2018 Policy 0 100 45
2018 Project management 0 100 81
2018 Other services to the public 0 100 197
2018 None of the above 0 100 393

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 3 97 318
2020 Compliance, inspection and enforcement 5 95 855
2020 Science and technology 0 100 22
2020 Administration and operations 4 96 194
2020 Financial management 0 100 44
2020 Real property 0 100 15
2020 Information technology 10 90 155
2020 Evaluation 0 100 12
2020 Policy 0 100 40
2020 Other services to the public 3 97 173
2020 None of the above 4 96 272
2019 Client contact centre 4 96 325
2019 Compliance, inspection and enforcement 4 96 1086
2019 Administration and operations 3 97 303
2019 Financial management 7 93 70
2019 Information management 0 100 54
2019 Information technology 6 94 227
2019 Internal audit 0 100 29
2019 Data sciences 0 100 18
2019 Other services to the public 9 91 230
2019 None of the above 5 95 399
2018 Client contact centre 3 97 343
2018 Compliance, inspection and enforcement 4 96 1246
2018 Administration and operations 5 95 294
2018 Information technology 9 91 236
2018 Other services to the public 3 97 197
2018 None of the above 4 96 393

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 21 79 318
2020 Compliance, inspection and enforcement 14 86 855
2020 Communications or public affairs 0 100 29
2020 Security 0 100 16
2020 Administration and operations 5 95 194
2020 Real property 0 100 15
2020 Data sciences 0 100 16
2020 Other services to the public 9 91 173
2020 None of the above 9 91 272
2019 Client contact centre 16 84 325
2019 Compliance, inspection and enforcement 12 88 1086
2019 Access to information and privacy 0 100 33
2019 Administration and operations 5 95 303
2019 Financial management 9 91 70
2019 Information management 0 100 54
2019 Information technology 2 98 227
2019 Data sciences 0 100 18
2019 Project management 0 100 75
2019 Other services to the public 15 85 230
2019 None of the above 7 93 399
2018 Client contact centre 22 78 343
2018 Federal regulators 0 100 36
2018 Compliance, inspection and enforcement 13 87 1246
2018 Access to information and privacy 12 88 40
2018 Administration and operations 7 93 294
2018 Financial management 6 94 90
2018 Real property 0 100 23
2018 Information technology 3 97 236
2018 Other services to the public 13 87 197
2018 None of the above 9 91 393

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 4 96 318
2020 Federal regulators 0 100 19
2020 Compliance, inspection and enforcement 4 96 855
2020 Communications or public affairs 0 100 29
2020 Administration and operations 6 94 194
2020 Real property 0 100 15
2020 Information management 0 100 26
2020 Information technology 4 96 155
2020 Internal audit 0 100 22
2020 Evaluation 0 100 12
2020 Other services to the public 5 95 173
2020 None of the above 10 90 272
2019 Client contact centre 4 96 325
2019 Compliance, inspection and enforcement 3 97 1086
2019 Science and technology 0 100 19
2019 Legal services 0 100 22
2019 Administration and operations 4 96 303
2019 Real property 0 100 25
2019 Materiel management 0 100 16
2019 Information management 0 100 54
2019 Information technology 6 94 227
2019 Data sciences 0 100 18
2019 Policy 0 100 44
2019 Other services to the public 5 95 230
2019 None of the above 5 95 399
2018 Client contact centre 2 98 343
2018 Compliance, inspection and enforcement 3 97 1246
2018 Access to information and privacy 0 100 40
2018 Science and technology 0 100 21
2018 Administration and operations 2 98 294
2018 Real property 0 100 23
2018 Information technology 3 97 236
2018 Evaluation 0 100 24
2018 Other services to the public 3 97 197
2018 None of the above 4 96 393

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 40 60 318
2020 Federal regulators 32 68 19
2020 Compliance, inspection and enforcement 37 63 854
2020 Communications or public affairs 24 76 29
2020 Access to information and privacy 21 79 24
2020 Science and technology 36 64 22
2020 Administration and operations 31 69 194
2020 Human resources 32 68 82
2020 Financial management 27 73 44
2020 Real property 54 46 15
2020 Information management 43 57 26
2020 Information technology 40 60 155
2020 Internal audit 41 59 22
2020 Policy 35 65 40
2020 Project management 31 69 65
2020 Other services to the public 37 63 173
2020 None of the above 36 64 272
2019 Client contact centre 36 64 324
2019 Federal regulators 27 73 31
2019 Compliance, inspection and enforcement 36 64 1083
2019 Communications or public affairs 32 68 45
2019 Access to information and privacy 30 70 33
2019 Security 30 70 23
2019 Science and technology 35 65 19
2019 Legal services 37 63 22
2019 Administration and operations 36 64 303
2019 Human resources 27 73 75
2019 Financial management 34 66 70
2019 Real property 48 52 25
2019 Materiel management 39 61 16
2019 Information management 36 64 54
2019 Information technology 38 62 226
2019 Internal audit 32 68 29
2019 Evaluation 30 70 16
2019 Data sciences 41 59 17
2019 Policy 42 58 44
2019 Project management 43 57 74
2019 Other services to the public 41 59 230
2019 None of the above 33 67 399
2018 Client contact centre 41 59 343
2018 Federal regulators 28 72 36
2018 Compliance, inspection and enforcement 38 62 1245
2018 Communications or public affairs 54 46 35
2018 Access to information and privacy 30 70 40
2018 Security 19 81 25
2018 Science and technology 40 60 20
2018 Legal services 33 67 18
2018 Administration and operations 35 65 291
2018 Human resources 32 68 82
2018 Financial management 31 69 90
2018 Real property 26 74 23
2018 Materiel management 47 53 19
2018 Information management 25 75 44
2018 Information technology 38 62 236
2018 Internal audit 36 64 42
2018 Evaluation 28 72 24
2018 Data sciences 38 62 21
2018 Policy 24 76 45
2018 Project management 41 59 80
2018 Other services to the public 35 65 198
2018 None of the above 32 68 392

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 37 63 318
2020 Compliance, inspection and enforcement 37 63 854
2020 Communications or public affairs 34 66 29
2020 Access to information and privacy 29 71 24
2020 Security 37 63 16
2020 Science and technology 50 50 22
2020 Legal services 47 53 14
2020 Administration and operations 34 66 194
2020 Human resources 36 64 82
2020 Financial management 34 66 44
2020 Real property 61 39 15
2020 Information management 62 38 26
2020 Information technology 38 62 155
2020 Internal audit 41 59 22
2020 Evaluation 50 50 12
2020 Data sciences 44 56 16
2020 Policy 42 58 40
2020 Project management 50 50 65
2020 Other services to the public 36 64 173
2020 None of the above 37 63 272
2019 Client contact centre 36 64 324
2019 Federal regulators 19 81 31
2019 Compliance, inspection and enforcement 36 64 1083
2019 Communications or public affairs 32 68 45
2019 Access to information and privacy 17 83 33
2019 Security 26 74 23
2019 Science and technology 56 44 19
2019 Legal services 41 59 22
2019 Administration and operations 39 61 303
2019 Human resources 48 52 75
2019 Financial management 33 67 70
2019 Real property 48 52 25
2019 Materiel management 52 48 16
2019 Information management 33 67 54
2019 Information technology 38 62 226
2019 Internal audit 37 63 29
2019 Data sciences 52 48 17
2019 Policy 50 50 44
2019 Project management 40 60 74
2019 Other services to the public 32 68 230
2019 None of the above 37 63 399
2018 Client contact centre 38 62 343
2018 Federal regulators 41 59 36
2018 Compliance, inspection and enforcement 40 60 1245
2018 Communications or public affairs 55 45 35
2018 Access to information and privacy 42 58 40
2018 Security 27 73 25
2018 Science and technology 60 40 20
2018 Legal services 33 67 18
2018 Administration and operations 35 65 291
2018 Human resources 26 74 82
2018 Financial management 32 68 90
2018 Real property 42 58 23
2018 Materiel management 53 47 19
2018 Information management 48 52 44
2018 Information technology 39 61 236
2018 Internal audit 38 62 42
2018 Evaluation 54 46 24
2018 Data sciences 30 70 21
2018 Policy 36 64 45
2018 Project management 37 63 80
2018 Other services to the public 38 62 198
2018 None of the above 33 67 392

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 37 63 318
2020 Federal regulators 32 68 19
2020 Compliance, inspection and enforcement 38 62 854
2020 Communications or public affairs 51 49 29
2020 Access to information and privacy 46 54 24
2020 Security 43 57 16
2020 Science and technology 41 59 22
2020 Legal services 33 67 14
2020 Administration and operations 45 55 194
2020 Human resources 36 64 82
2020 Financial management 50 50 44
2020 Information management 53 47 26
2020 Information technology 46 54 155
2020 Internal audit 49 51 22
2020 Evaluation 41 59 12
2020 Data sciences 56 44 16
2020 Policy 48 52 40
2020 Project management 71 29 65
2020 Other services to the public 38 62 173
2020 None of the above 38 62 272
2019 Client contact centre 32 68 324
2019 Federal regulators 35 65 31
2019 Compliance, inspection and enforcement 43 57 1083
2019 Communications or public affairs 32 68 45
2019 Access to information and privacy 32 68 33
2019 Security 38 62 23
2019 Science and technology 31 69 19
2019 Legal services 45 55 22
2019 Administration and operations 40 60 303
2019 Human resources 42 58 75
2019 Financial management 35 65 70
2019 Real property 48 52 25
2019 Materiel management 69 31 16
2019 Information management 42 58 54
2019 Information technology 34 66 226
2019 Internal audit 39 61 29
2019 Evaluation 43 57 16
2019 Data sciences 52 48 17
2019 Policy 52 48 44
2019 Project management 48 52 74
2019 Other services to the public 43 57 230
2019 None of the above 38 62 399
2018 Client contact centre 37 63 343
2018 Federal regulators 33 67 36
2018 Compliance, inspection and enforcement 40 60 1245
2018 Communications or public affairs 42 58 35
2018 Access to information and privacy 50 50 40
2018 Security 31 69 25
2018 Science and technology 35 65 20
2018 Legal services 45 55 18
2018 Administration and operations 43 57 291
2018 Human resources 51 49 82
2018 Financial management 44 56 90
2018 Real property 52 48 23
2018 Materiel management 53 47 19
2018 Information management 41 59 44
2018 Information technology 45 55 236
2018 Internal audit 33 67 42
2018 Evaluation 41 59 24
2018 Data sciences 49 51 21
2018 Policy 36 64 45
2018 Project management 40 60 80
2018 Other services to the public 45 55 198
2018 None of the above 39 61 392

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 42 58 318
2020 Compliance, inspection and enforcement 41 59 854
2020 Communications or public affairs 58 42 29
2020 Access to information and privacy 38 62 24
2020 Security 37 63 16
2020 Science and technology 35 65 22
2020 Legal services 55 45 14
2020 Administration and operations 43 57 194
2020 Human resources 49 51 82
2020 Financial management 43 57 44
2020 Real property 32 68 15
2020 Information management 53 47 26
2020 Information technology 35 65 155
2020 Internal audit 45 55 22
2020 Evaluation 47 53 12
2020 Data sciences 37 63 16
2020 Policy 35 65 40
2020 Project management 52 48 65
2020 Other services to the public 44 56 173
2020 None of the above 44 56 272
2019 Client contact centre 44 56 324
2019 Federal regulators 57 43 31
2019 Compliance, inspection and enforcement 43 57 1083
2019 Communications or public affairs 34 66 45
2019 Access to information and privacy 49 51 33
2019 Security 21 79 23
2019 Science and technology 46 54 19
2019 Legal services 32 68 22
2019 Administration and operations 43 57 303
2019 Human resources 47 53 75
2019 Financial management 36 64 70
2019 Real property 27 73 25
2019 Materiel management 39 61 16
2019 Information management 37 63 54
2019 Information technology 39 61 226
2019 Internal audit 62 38 29
2019 Evaluation 32 68 16
2019 Data sciences 54 46 17
2019 Policy 32 68 44
2019 Project management 35 65 74
2019 Other services to the public 44 56 230
2019 None of the above 41 59 399
2018 Client contact centre 40 60 343
2018 Federal regulators 30 70 36
2018 Compliance, inspection and enforcement 43 57 1245
2018 Communications or public affairs 40 60 35
2018 Access to information and privacy 45 55 40
2018 Security 24 76 25
2018 Science and technology 45 55 20
2018 Legal services 38 62 18
2018 Administration and operations 39 61 291
2018 Human resources 34 66 82
2018 Financial management 50 50 90
2018 Real property 48 52 23
2018 Materiel management 37 63 19
2018 Information management 44 56 44
2018 Information technology 37 63 236
2018 Internal audit 39 61 42
2018 Evaluation 47 53 24
2018 Data sciences 41 59 21
2018 Policy 39 61 45
2018 Project management 42 58 80
2018 Other services to the public 42 58 198
2018 None of the above 41 59 392

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 21 79 318
2020 Federal regulators 26 74 19
2020 Compliance, inspection and enforcement 28 72 854
2020 Communications or public affairs 24 76 29
2020 Access to information and privacy 20 80 24
2020 Security 43 57 16
2020 Science and technology 59 41 22
2020 Administration and operations 25 75 194
2020 Human resources 25 75 82
2020 Financial management 36 64 44
2020 Real property 32 68 15
2020 Information management 37 63 26
2020 Information technology 28 72 155
2020 Internal audit 23 77 22
2020 Data sciences 63 37 16
2020 Policy 33 67 40
2020 Project management 49 51 65
2020 Other services to the public 24 76 173
2020 None of the above 23 77 272
2019 Client contact centre 22 78 324
2019 Federal regulators 22 78 31
2019 Compliance, inspection and enforcement 26 74 1083
2019 Communications or public affairs 28 72 45
2019 Security 21 79 23
2019 Science and technology 47 53 19
2019 Legal services 28 72 22
2019 Administration and operations 21 79 303
2019 Human resources 35 65 75
2019 Financial management 21 79 70
2019 Real property 45 55 25
2019 Materiel management 39 61 16
2019 Information management 35 65 54
2019 Information technology 28 72 226
2019 Internal audit 26 74 29
2019 Data sciences 30 70 17
2019 Policy 37 63 44
2019 Project management 29 71 74
2019 Other services to the public 24 76 230
2019 None of the above 25 75 399
2018 Client contact centre 23 77 343
2018 Federal regulators 33 67 36
2018 Compliance, inspection and enforcement 29 71 1245
2018 Communications or public affairs 40 60 35
2018 Access to information and privacy 20 80 40
2018 Security 32 68 25
2018 Science and technology 30 70 20
2018 Administration and operations 28 72 291
2018 Human resources 33 67 82
2018 Financial management 25 75 90
2018 Real property 21 79 23
2018 Materiel management 26 74 19
2018 Information management 34 66 44
2018 Information technology 31 69 236
2018 Internal audit 28 72 42
2018 Evaluation 30 70 24
2018 Data sciences 25 75 21
2018 Policy 20 80 45
2018 Project management 30 70 80
2018 Other services to the public 25 75 198
2018 None of the above 25 75 392

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 52 48 318
2020 Federal regulators 47 53 19
2020 Compliance, inspection and enforcement 53 47 854
2020 Communications or public affairs 59 41 29
2020 Access to information and privacy 46 54 24
2020 Security 43 57 16
2020 Science and technology 63 37 22
2020 Legal services 66 34 14
2020 Administration and operations 48 52 194
2020 Human resources 52 48 82
2020 Financial management 52 48 44
2020 Real property 45 55 15
2020 Information management 47 53 26
2020 Information technology 49 51 155
2020 Internal audit 64 36 22
2020 Data sciences 31 69 16
2020 Policy 52 48 40
2020 Project management 60 40 65
2020 Other services to the public 51 49 173
2020 None of the above 47 53 272
2019 Client contact centre 56 44 324
2019 Federal regulators 55 45 31
2019 Compliance, inspection and enforcement 53 47 1083
2019 Communications or public affairs 45 55 45
2019 Access to information and privacy 52 48 33
2019 Security 40 60 23
2019 Science and technology 52 48 19
2019 Legal services 49 51 22
2019 Administration and operations 55 45 303
2019 Human resources 46 54 75
2019 Financial management 56 44 70
2019 Real property 39 61 25
2019 Materiel management 56 44 16
2019 Information management 60 40 54
2019 Information technology 49 51 226
2019 Internal audit 64 36 29
2019 Evaluation 38 62 16
2019 Data sciences 41 59 17
2019 Policy 43 57 44
2019 Project management 53 47 74
2019 Other services to the public 54 46 230
2019 None of the above 50 50 399
2018 Client contact centre 58 42 343
2018 Federal regulators 61 39 36
2018 Compliance, inspection and enforcement 54 46 1245
2018 Communications or public affairs 60 40 35
2018 Access to information and privacy 76 24 40
2018 Security 36 64 25
2018 Science and technology 70 30 20
2018 Legal services 39 61 18
2018 Administration and operations 49 51 291
2018 Human resources 48 52 82
2018 Financial management 58 42 90
2018 Real property 57 43 23
2018 Materiel management 42 58 19
2018 Information management 49 51 44
2018 Information technology 51 49 236
2018 Internal audit 64 36 42
2018 Evaluation 63 37 24
2018 Data sciences 61 39 21
2018 Policy 51 49 45
2018 Project management 46 54 80
2018 Other services to the public 51 49 198
2018 None of the above 58 42 392

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 36 64 318
2020 Compliance, inspection and enforcement 36 64 854
2020 Communications or public affairs 28 72 29
2020 Security 49 51 16
2020 Science and technology 42 58 22
2020 Legal services 55 45 14
2020 Administration and operations 38 62 194
2020 Human resources 39 61 82
2020 Financial management 34 66 44
2020 Real property 34 66 15
2020 Information management 42 58 26
2020 Information technology 29 71 155
2020 Data sciences 37 63 16
2020 Policy 35 65 40
2020 Project management 24 76 65
2020 Other services to the public 37 63 173
2020 None of the above 33 67 272
2019 Client contact centre 29 71 324
2019 Federal regulators 41 59 31
2019 Compliance, inspection and enforcement 31 69 1083
2019 Communications or public affairs 28 72 45
2019 Access to information and privacy 32 68 33
2019 Security 38 62 23
2019 Science and technology 47 53 19
2019 Legal services 36 64 22
2019 Administration and operations 32 68 303
2019 Human resources 26 74 75
2019 Financial management 33 67 70
2019 Real property 32 68 25
2019 Materiel management 56 44 16
2019 Information management 40 60 54
2019 Information technology 31 69 226
2019 Internal audit 38 62 29
2019 Policy 39 61 44
2019 Project management 35 65 74
2019 Other services to the public 38 62 230
2019 None of the above 32 68 399
2018 Client contact centre 34 66 343
2018 Federal regulators 33 67 36
2018 Compliance, inspection and enforcement 34 66 1245
2018 Communications or public affairs 28 72 35
2018 Access to information and privacy 44 56 40
2018 Security 20 80 25
2018 Science and technology 30 70 20
2018 Administration and operations 36 64 291
2018 Human resources 32 68 82
2018 Financial management 35 65 90
2018 Real property 38 62 23
2018 Materiel management 32 68 19
2018 Information management 32 68 44
2018 Information technology 32 68 236
2018 Internal audit 34 66 42
2018 Evaluation 41 59 24
2018 Data sciences 33 67 21
2018 Policy 33 67 45
2018 Project management 34 66 80
2018 Other services to the public 39 61 198
2018 None of the above 34 66 392

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 2 98 318
2020 Federal regulators 0 100 19
2020 Compliance, inspection and enforcement 1 99 854
2020 Access to information and privacy 0 100 24
2020 Security 0 100 16
2020 Science and technology 0 100 22
2020 Legal services 0 100 14
2020 Administration and operations 0 100 194
2020 Human resources 0 100 82
2020 Financial management 0 100 44
2020 Real property 0 100 15
2020 Information management 0 100 26
2020 Information technology 0 100 155
2020 Internal audit 0 100 22
2020 Evaluation 0 100 12
2020 Data sciences 0 100 16
2020 Policy 0 100 40
2020 Project management 0 100 65
2020 Other services to the public 0 100 173
2019 Client contact centre 2 98 324
2019 Federal regulators 0 100 31
2019 Compliance, inspection and enforcement 1 99 1083
2019 Security 0 100 23
2019 Science and technology 0 100 19
2019 Human resources 0 100 75
2019 Financial management 0 100 70
2019 Real property 0 100 25
2019 Materiel management 0 100 16
2019 Internal audit 0 100 29
2019 Evaluation 0 100 16
2019 Data sciences 0 100 17
2019 Project management 0 100 74
2019 None of the above 1 99 399
2018 Federal regulators 0 100 36
2018 Compliance, inspection and enforcement 1 99 1245
2018 Communications or public affairs 0 100 35
2018 Access to information and privacy 0 100 40
2018 Security 0 100 25
2018 Science and technology 0 100 20
2018 Legal services 0 100 18
2018 Real property 0 100 23
2018 Materiel management 0 100 19
2018 Information management 0 100 44
2018 Internal audit 0 100 42
2018 Evaluation 0 100 24
2018 Data sciences 0 100 21

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 8 92 318
2020 Compliance, inspection and enforcement 5 95 854
2020 Security 0 100 16
2020 Science and technology 0 100 22
2020 Legal services 0 100 14
2020 Administration and operations 6 94 194
2020 Human resources 7 93 82
2020 Information technology 6 94 155
2020 Data sciences 0 100 16
2020 Project management 8 92 65
2020 Other services to the public 7 93 173
2020 None of the above 5 95 272
2019 Client contact centre 11 89 324
2019 Compliance, inspection and enforcement 7 93 1083
2019 Communications or public affairs 23 77 45
2019 Administration and operations 9 91 303
2019 Human resources 11 89 75
2019 Real property 0 100 25
2019 Information technology 5 95 226
2019 Evaluation 0 100 16
2019 Data sciences 0 100 17
2019 Project management 12 88 74
2019 Other services to the public 11 89 230
2019 None of the above 7 93 399
2018 Client contact centre 9 91 343
2018 Compliance, inspection and enforcement 9 91 1245
2018 Security 21 79 25
2018 Administration and operations 8 92 291
2018 Human resources 10 90 82
2018 Financial management 9 91 90
2018 Real property 0 100 23
2018 Information technology 7 93 236
2018 Data sciences 0 100 21
2018 Policy 18 82 45
2018 Project management 15 85 80
2018 Other services to the public 5 95 198
2018 None of the above 7 93 392

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 12 88 318
2020 Compliance, inspection and enforcement 12 88 854
2020 Access to information and privacy 0 100 24
2020 Administration and operations 8 92 194
2020 Human resources 8 92 82
2020 Information technology 9 91 155
2020 Policy 12 88 40
2020 Project management 8 92 65
2020 Other services to the public 12 88 173
2020 None of the above 12 88 272
2019 Client contact centre 10 90 324
2019 Federal regulators 16 84 31
2019 Compliance, inspection and enforcement 11 89 1083
2019 Communications or public affairs 17 83 45
2019 Security 0 100 23
2019 Administration and operations 8 92 303
2019 Human resources 13 87 75
2019 Materiel management 0 100 16
2019 Information technology 10 90 226
2019 Other services to the public 12 88 230
2019 None of the above 6 94 399
2018 Client contact centre 13 87 343
2018 Compliance, inspection and enforcement 12 88 1245
2018 Access to information and privacy 12 88 40
2018 Administration and operations 8 92 291
2018 Human resources 10 90 82
2018 Financial management 6 94 90
2018 Information technology 11 89 236
2018 Internal audit 12 88 42
2018 Project management 8 92 80
2018 Other services to the public 10 90 198
2018 None of the above 7 93 392

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 48 52 318
2020 Federal regulators 42 58 19
2020 Compliance, inspection and enforcement 52 48 854
2020 Communications or public affairs 56 44 29
2020 Access to information and privacy 33 67 24
2020 Security 43 57 16
2020 Science and technology 59 41 22
2020 Administration and operations 49 51 194
2020 Human resources 44 56 82
2020 Financial management 50 50 44
2020 Information management 65 35 26
2020 Information technology 50 50 155
2020 Internal audit 45 55 22
2020 Evaluation 58 42 12
2020 Data sciences 69 31 16
2020 Policy 60 40 40
2020 Project management 40 60 65
2020 Other services to the public 49 51 173
2020 None of the above 51 49 272
2019 Client contact centre 42 58 324
2019 Federal regulators 51 49 31
2019 Compliance, inspection and enforcement 51 49 1083
2019 Communications or public affairs 43 57 45
2019 Access to information and privacy 39 61 33
2019 Security 38 62 23
2019 Science and technology 47 53 19
2019 Legal services 51 49 22
2019 Administration and operations 44 56 303
2019 Human resources 53 47 75
2019 Financial management 45 55 70
2019 Real property 47 53 25
2019 Materiel management 58 42 16
2019 Information management 46 54 54
2019 Information technology 43 57 226
2019 Internal audit 53 47 29
2019 Evaluation 45 55 16
2019 Data sciences 52 48 17
2019 Policy 55 45 44
2019 Project management 42 58 74
2019 Other services to the public 41 59 230
2019 None of the above 47 53 399
2018 Client contact centre 46 54 343
2018 Federal regulators 39 61 36
2018 Compliance, inspection and enforcement 51 49 1245
2018 Communications or public affairs 41 59 35
2018 Access to information and privacy 47 53 40
2018 Security 19 81 25
2018 Science and technology 40 60 20
2018 Legal services 55 45 18
2018 Administration and operations 46 54 291
2018 Human resources 46 54 82
2018 Financial management 47 53 90
2018 Real property 52 48 23
2018 Materiel management 74 26 19
2018 Information management 64 36 44
2018 Information technology 50 50 236
2018 Internal audit 45 55 42
2018 Evaluation 41 59 24
2018 Data sciences 53 47 21
2018 Policy 31 69 45
2018 Project management 48 52 80
2018 Other services to the public 47 53 198
2018 None of the above 40 60 392

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 29 71 318
2020 Compliance, inspection and enforcement 23 77 854
2020 Science and technology 26 74 22
2020 Administration and operations 17 83 194
2020 Human resources 16 84 82
2020 Financial management 14 86 44
2020 Real property 34 66 15
2020 Information technology 20 80 155
2020 Policy 15 85 40
2020 Project management 12 88 65
2020 Other services to the public 20 80 173
2020 None of the above 19 81 272
2019 Client contact centre 19 81 324
2019 Federal regulators 22 78 31
2019 Compliance, inspection and enforcement 21 79 1083
2019 Communications or public affairs 19 81 45
2019 Science and technology 25 75 19
2019 Legal services 23 77 22
2019 Administration and operations 21 79 303
2019 Human resources 17 83 75
2019 Financial management 18 82 70
2019 Materiel management 45 55 16
2019 Information management 27 73 54
2019 Information technology 20 80 226
2019 Internal audit 19 81 29
2019 Data sciences 30 70 17
2019 Policy 25 75 44
2019 Project management 20 80 74
2019 Other services to the public 22 78 230
2019 None of the above 21 79 399
2018 Client contact centre 21 79 343
2018 Compliance, inspection and enforcement 23 77 1245
2018 Communications or public affairs 29 71 35
2018 Access to information and privacy 15 85 40
2018 Science and technology 25 75 20
2018 Administration and operations 22 78 291
2018 Human resources 13 87 82
2018 Financial management 24 76 90
2018 Real property 30 70 23
2018 Materiel management 37 63 19
2018 Information management 14 86 44
2018 Information technology 25 75 236
2018 Internal audit 24 76 42
2018 Evaluation 25 75 24
2018 Data sciences 24 76 21
2018 Policy 22 78 45
2018 Project management 26 74 80
2018 Other services to the public 18 82 198
2018 None of the above 19 81 392

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 15 85 318
2020 Compliance, inspection and enforcement 13 87 854
2020 Access to information and privacy 21 79 24
2020 Security 33 67 16
2020 Science and technology 22 78 22
2020 Administration and operations 14 86 194
2020 Human resources 7 93 82
2020 Financial management 18 82 44
2020 Information management 19 81 26
2020 Information technology 12 88 155
2020 Project management 7 93 65
2020 Other services to the public 17 83 173
2020 None of the above 17 83 272
2019 Client contact centre 17 83 324
2019 Federal regulators 16 84 31
2019 Compliance, inspection and enforcement 14 86 1083
2019 Communications or public affairs 17 83 45
2019 Access to information and privacy 17 83 33
2019 Administration and operations 14 86 303
2019 Human resources 12 88 75
2019 Financial management 17 83 70
2019 Information management 9 91 54
2019 Information technology 12 88 226
2019 Internal audit 21 79 29
2019 Policy 14 86 44
2019 Project management 12 88 74
2019 Other services to the public 21 79 230
2019 None of the above 17 83 399
2018 Client contact centre 15 85 343
2018 Federal regulators 14 86 36
2018 Compliance, inspection and enforcement 13 87 1245
2018 Security 28 72 25
2018 Legal services 0 100 18
2018 Administration and operations 15 85 291
2018 Human resources 12 88 82
2018 Financial management 17 83 90
2018 Real property 25 75 23
2018 Information technology 12 88 236
2018 Internal audit 16 84 42
2018 Policy 13 87 45
2018 Project management 15 85 80
2018 Other services to the public 18 82 198
2018 None of the above 18 82 392

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 48 52 318
2020 Federal regulators 42 58 19
2020 Compliance, inspection and enforcement 44 56 855
2020 Communications or public affairs 52 48 29
2020 Access to information and privacy 37 63 24
2020 Security 57 43 16
2020 Science and technology 50 50 22
2020 Legal services 48 52 14
2020 Administration and operations 49 51 194
2020 Human resources 60 40 82
2020 Financial management 50 50 44
2020 Real property 61 39 15
2020 Information management 54 46 26
2020 Information technology 46 54 155
2020 Internal audit 32 68 22
2020 Evaluation 41 59 12
2020 Data sciences 50 50 16
2020 Policy 47 53 40
2020 Project management 53 47 65
2020 Other services to the public 46 54 173
2020 None of the above 45 55 272
2019 Client contact centre 44 56 323
2019 Federal regulators 32 68 30
2019 Compliance, inspection and enforcement 43 57 1082
2019 Communications or public affairs 43 57 45
2019 Access to information and privacy 32 68 33
2019 Security 26 74 23
2019 Science and technology 47 53 19
2019 Legal services 46 54 22
2019 Administration and operations 46 54 301
2019 Human resources 48 52 74
2019 Financial management 53 47 70
2019 Real property 41 59 25
2019 Materiel management 50 50 16
2019 Information management 48 52 54
2019 Information technology 51 49 226
2019 Internal audit 46 54 28
2019 Evaluation 44 56 16
2019 Data sciences 65 35 17
2019 Policy 64 36 44
2019 Project management 58 42 74
2019 Other services to the public 43 57 228
2019 None of the above 46 54 400
2018 Client contact centre 48 52 342
2018 Federal regulators 41 59 36
2018 Compliance, inspection and enforcement 43 57 1242
2018 Communications or public affairs 57 43 35
2018 Access to information and privacy 40 60 40
2018 Security 55 45 25
2018 Science and technology 71 29 21
2018 Legal services 29 71 18
2018 Administration and operations 49 51 293
2018 Human resources 52 48 82
2018 Financial management 61 39 90
2018 Real property 58 42 23
2018 Materiel management 53 47 19
2018 Information management 47 53 45
2018 Information technology 53 47 236
2018 Internal audit 40 60 42
2018 Evaluation 50 50 24
2018 Data sciences 60 40 21
2018 Policy 53 47 45
2018 Project management 53 47 81
2018 Other services to the public 47 53 198
2018 None of the above 44 56 391

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 22 78 318
2020 Compliance, inspection and enforcement 26 74 855
2020 Communications or public affairs 28 72 29
2020 Access to information and privacy 21 79 24
2020 Science and technology 59 41 22
2020 Administration and operations 33 67 194
2020 Human resources 37 63 82
2020 Financial management 20 80 44
2020 Real property 39 61 15
2020 Information technology 22 78 155
2020 Policy 18 82 40
2020 Project management 33 67 65
2020 Other services to the public 23 77 173
2020 None of the above 19 81 272
2019 Client contact centre 21 79 323
2019 Federal regulators 20 80 30
2019 Compliance, inspection and enforcement 23 77 1082
2019 Communications or public affairs 28 72 45
2019 Access to information and privacy 30 70 33
2019 Security 25 75 23
2019 Science and technology 32 68 19
2019 Legal services 23 77 22
2019 Administration and operations 23 77 301
2019 Human resources 23 77 74
2019 Financial management 24 76 70
2019 Real property 36 64 25
2019 Information management 29 71 54
2019 Information technology 30 70 226
2019 Internal audit 27 73 28
2019 Data sciences 31 69 17
2019 Policy 32 68 44
2019 Project management 23 77 74
2019 Other services to the public 19 81 228
2019 None of the above 22 78 400
2018 Client contact centre 24 76 342
2018 Federal regulators 17 83 36
2018 Compliance, inspection and enforcement 25 75 1242
2018 Communications or public affairs 37 63 35
2018 Access to information and privacy 13 87 40
2018 Security 36 64 25
2018 Science and technology 38 62 21
2018 Administration and operations 27 73 293
2018 Human resources 38 62 82
2018 Financial management 26 74 90
2018 Real property 30 70 23
2018 Materiel management 26 74 19
2018 Information management 23 77 45
2018 Information technology 31 69 236
2018 Internal audit 21 79 42
2018 Evaluation 30 70 24
2018 Policy 17 83 45
2018 Project management 35 65 81
2018 Other services to the public 21 79 198
2018 None of the above 21 79 391

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 4 96 318
2020 Compliance, inspection and enforcement 4 96 855
2020 Communications or public affairs 0 100 29
2020 Administration and operations 5 95 194
2020 Human resources 7 93 82
2020 Information technology 6 94 155
2020 Evaluation 0 100 12
2020 Data sciences 0 100 16
2020 Policy 0 100 40
2020 Other services to the public 3 97 173
2020 None of the above 3 97 272
2019 Client contact centre 4 96 323
2019 Compliance, inspection and enforcement 5 95 1082
2019 Access to information and privacy 0 100 33
2019 Legal services 0 100 22
2019 Administration and operations 7 93 301
2019 Human resources 6 94 74
2019 Information technology 6 94 226
2019 Evaluation 0 100 16
2019 Project management 9 91 74
2019 Other services to the public 4 96 228
2019 None of the above 3 97 400
2018 Client contact centre 4 96 342
2018 Compliance, inspection and enforcement 5 95 1242
2018 Science and technology 0 100 21
2018 Legal services 0 100 18
2018 Administration and operations 5 95 293
2018 Human resources 9 91 82
2018 Information technology 5 95 236
2018 Project management 10 90 81
2018 Other services to the public 4 96 198
2018 None of the above 4 96 391

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 19 81 318
2020 Compliance, inspection and enforcement 29 71 855
2020 Communications or public affairs 31 69 29
2020 Science and technology 27 73 22
2020 Legal services 34 66 14
2020 Administration and operations 21 79 194
2020 Human resources 7 93 82
2020 Financial management 11 89 44
2020 Information management 24 76 26
2020 Information technology 19 81 155
2020 Policy 28 72 40
2020 Project management 11 89 65
2020 Other services to the public 24 76 173
2020 None of the above 25 75 272
2019 Client contact centre 24 76 323
2019 Federal regulators 26 74 30
2019 Compliance, inspection and enforcement 28 72 1082
2019 Communications or public affairs 15 85 45
2019 Access to information and privacy 15 85 33
2019 Science and technology 32 68 19
2019 Legal services 28 72 22
2019 Administration and operations 16 84 301
2019 Human resources 11 89 74
2019 Financial management 19 81 70
2019 Real property 27 73 25
2019 Information management 26 74 54
2019 Information technology 15 85 226
2019 Internal audit 23 77 28
2019 Data sciences 0 100 17
2019 Policy 19 81 44
2019 Project management 18 82 74
2019 Other services to the public 26 74 228
2019 None of the above 19 81 400
2018 Client contact centre 25 75 342
2018 Federal regulators 30 70 36
2018 Compliance, inspection and enforcement 27 73 1242
2018 Access to information and privacy 17 83 40
2018 Science and technology 24 76 21
2018 Administration and operations 22 78 293
2018 Human resources 13 87 82
2018 Financial management 23 77 90
2018 Real property 26 74 23
2018 Materiel management 42 58 19
2018 Information management 27 73 45
2018 Information technology 17 83 236
2018 Internal audit 21 79 42
2018 Evaluation 25 75 24
2018 Policy 18 82 45
2018 Project management 27 73 81
2018 Other services to the public 19 81 198
2018 None of the above 18 82 391

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 7 93 318
2020 Compliance, inspection and enforcement 8 92 855
2020 Access to information and privacy 0 100 24
2020 Administration and operations 6 94 194
2020 Human resources 14 86 82
2020 Real property 34 66 15
2020 Information technology 10 90 155
2020 Internal audit 0 100 22
2020 Data sciences 0 100 16
2020 Other services to the public 13 87 173
2020 None of the above 8 92 272
2019 Client contact centre 7 93 323
2019 Compliance, inspection and enforcement 9 91 1082
2019 Administration and operations 12 88 301
2019 Financial management 9 91 70
2019 Information management 11 89 54
2019 Information technology 10 90 226
2019 Evaluation 0 100 16
2019 Project management 12 88 74
2019 Other services to the public 7 93 228
2019 None of the above 6 94 400
2018 Client contact centre 12 88 342
2018 Federal regulators 17 83 36
2018 Compliance, inspection and enforcement 10 90 1242
2018 Legal services 0 100 18
2018 Administration and operations 8 92 293
2018 Human resources 6 94 82
2018 Financial management 6 94 90
2018 Information management 14 86 45
2018 Information technology 12 88 236
2018 Project management 11 89 81
2018 Other services to the public 7 93 198
2018 None of the above 7 93 391

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 5 95 318
2020 Compliance, inspection and enforcement 8 92 855
2020 Administration and operations 8 92 194
2020 Real property 0 100 15
2020 Information technology 6 94 155
2020 Internal audit 0 100 22
2020 Evaluation 0 100 12
2020 Data sciences 0 100 16
2020 Other services to the public 6 94 173
2020 None of the above 7 93 272
2019 Client contact centre 4 96 323
2019 Compliance, inspection and enforcement 8 92 1082
2019 Security 0 100 23
2019 Administration and operations 6 94 301
2019 Information management 9 91 54
2019 Project management 9 91 74
2019 Other services to the public 6 94 228
2019 None of the above 5 95 400
2018 Client contact centre 4 96 342
2018 Compliance, inspection and enforcement 8 92 1242
2018 Security 0 100 25
2018 Legal services 0 100 18
2018 Administration and operations 8 92 293
2018 Human resources 9 91 82
2018 Financial management 8 92 90
2018 Information management 14 86 45
2018 Information technology 3 97 236
2018 Project management 6 94 81
2018 Other services to the public 6 94 198
2018 None of the above 5 95 391

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 11 89 318
2020 Compliance, inspection and enforcement 11 89 855
2020 Administration and operations 13 87 194
2020 Human resources 13 87 82
2020 Financial management 14 86 44
2020 Real property 0 100 15
2020 Information technology 10 90 155
2020 Data sciences 0 100 16
2020 Other services to the public 10 90 173
2020 None of the above 9 91 272
2019 Client contact centre 14 86 323
2019 Federal regulators 16 84 30
2019 Compliance, inspection and enforcement 13 87 1082
2019 Communications or public affairs 14 86 45
2019 Access to information and privacy 15 85 33
2019 Administration and operations 14 86 301
2019 Human resources 15 85 74
2019 Financial management 10 90 70
2019 Real property 25 75 25
2019 Information management 18 82 54
2019 Information technology 14 86 226
2019 Policy 14 86 44
2019 Project management 14 86 74
2019 Other services to the public 17 83 228
2019 None of the above 13 87 400
2018 Client contact centre 16 84 342
2018 Federal regulators 14 86 36
2018 Compliance, inspection and enforcement 11 89 1242
2018 Access to information and privacy 19 81 40
2018 Administration and operations 15 85 293
2018 Human resources 10 90 82
2018 Financial management 11 89 90
2018 Information management 11 89 45
2018 Information technology 15 85 236
2018 Evaluation 28 72 24
2018 Policy 21 79 45
2018 Project management 12 88 81
2018 Other services to the public 12 88 198
2018 None of the above 12 88 391

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 10 90 318
2020 Federal regulators 0 100 19
2020 Compliance, inspection and enforcement 8 92 855
2020 Administration and operations 11 89 194
2020 Human resources 10 90 82
2020 Financial management 14 86 44
2020 Information management 22 78 26
2020 Information technology 8 92 155
2020 Project management 9 91 65
2020 Other services to the public 10 90 173
2020 None of the above 9 91 272
2019 Client contact centre 9 91 323
2019 Federal regulators 0 100 30
2019 Compliance, inspection and enforcement 9 91 1082
2019 Science and technology 0 100 19
2019 Administration and operations 9 91 301
2019 Human resources 10 90 74
2019 Financial management 10 90 70
2019 Information management 11 89 54
2019 Information technology 8 92 226
2019 Data sciences 0 100 17
2019 Policy 11 89 44
2019 Project management 10 90 74
2019 Other services to the public 13 87 228
2019 None of the above 10 90 400
2018 Client contact centre 10 90 342
2018 Compliance, inspection and enforcement 8 92 1242
2018 Access to information and privacy 15 85 40
2018 Security 20 80 25
2018 Administration and operations 12 88 293
2018 Human resources 9 91 82
2018 Financial management 9 91 90
2018 Information technology 10 90 236
2018 Internal audit 17 83 42
2018 Project management 11 89 81
2018 Other services to the public 10 90 198
2018 None of the above 10 90 391

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 30 70 318
2020 Federal regulators 42 58 19
2020 Compliance, inspection and enforcement 29 71 855
2020 Communications or public affairs 20 80 29
2020 Access to information and privacy 29 71 24
2020 Security 37 63 16
2020 Science and technology 27 73 22
2020 Administration and operations 25 75 194
2020 Human resources 19 81 82
2020 Financial management 23 77 44
2020 Information management 22 78 26
2020 Information technology 30 70 155
2020 Internal audit 36 64 22
2020 Data sciences 38 62 16
2020 Policy 25 75 40
2020 Project management 31 69 65
2020 Other services to the public 30 70 173
2020 None of the above 30 70 272
2019 Client contact centre 30 70 323
2019 Federal regulators 38 62 30
2019 Compliance, inspection and enforcement 30 70 1082
2019 Communications or public affairs 38 62 45
2019 Access to information and privacy 43 57 33
2019 Security 37 63 23
2019 Science and technology 26 74 19
2019 Legal services 26 74 22
2019 Administration and operations 30 70 301
2019 Human resources 33 67 74
2019 Financial management 26 74 70
2019 Materiel management 31 69 16
2019 Information management 28 72 54
2019 Information technology 26 74 226
2019 Internal audit 31 69 28
2019 Evaluation 31 69 16
2019 Policy 25 75 44
2019 Project management 22 78 74
2019 Other services to the public 30 70 228
2019 None of the above 32 68 400
2018 Client contact centre 24 76 342
2018 Federal regulators 31 69 36
2018 Compliance, inspection and enforcement 31 69 1242
2018 Communications or public affairs 28 72 35
2018 Access to information and privacy 33 67 40
2018 Security 29 71 25
2018 Legal services 43 57 18
2018 Administration and operations 25 75 293
2018 Human resources 21 79 82
2018 Financial management 25 75 90
2018 Information management 31 69 45
2018 Information technology 24 76 236
2018 Internal audit 33 67 42
2018 Data sciences 34 66 21
2018 Policy 28 72 45
2018 Project management 23 77 81
2018 Other services to the public 29 71 198
2018 None of the above 31 69 391

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 16 84 303
2020 Compliance, inspection and enforcement 11 89 787
2020 Administration and operations 12 88 178
2020 Information technology 13 87 146
2020 Other services to the public 17 83 162
2020 None of the above 14 86 251
2019 Client contact centre 16 84 311
2019 Compliance, inspection and enforcement 12 88 993
2019 Administration and operations 14 86 282
2019 Information management 19 81 49
2019 Project management 9 91 67
2019 Other services to the public 16 84 214
2019 None of the above 13 87 379
2018 Client contact centre 17 83 327
2018 Compliance, inspection and enforcement 10 90 1146
2018 Security 28 72 25
2018 Legal services 0 100 18
2018 Administration and operations 14 86 267
2018 Human resources 14 86 75
2018 Financial management 10 90 83
2018 Information technology 9 91 226
2018 Project management 9 91 75
2018 Other services to the public 11 89 185
2018 None of the above 13 87 372

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 20 80 303
2020 Compliance, inspection and enforcement 18 82 787
2020 Administration and operations 19 81 178
2020 Information technology 17 83 146
2020 Other services to the public 20 80 162
2020 None of the above 14 86 251
2019 Client contact centre 19 81 311
2019 Compliance, inspection and enforcement 22 78 993
2019 Security 24 76 23
2019 Administration and operations 17 83 282
2019 Information management 13 87 49
2019 Project management 18 82 67
2019 Other services to the public 22 78 214
2019 None of the above 19 81 379
2018 Client contact centre 18 82 327
2018 Federal regulators 28 72 33
2018 Compliance, inspection and enforcement 18 82 1146
2018 Communications or public affairs 28 72 33
2018 Access to information and privacy 33 67 37
2018 Science and technology 27 73 18
2018 Legal services 29 71 18
2018 Administration and operations 17 83 267
2018 Human resources 23 77 75
2018 Financial management 19 81 83
2018 Information management 23 77 39
2018 Information technology 18 82 226
2018 Internal audit 13 87 40
2018 Evaluation 36 64 22
2018 Data sciences 34 66 20
2018 Policy 27 73 44
2018 Project management 20 80 75
2018 Other services to the public 20 80 185
2018 None of the above 19 81 372

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 11 89 303
2020 Compliance, inspection and enforcement 10 90 787
2020 Administration and operations 7 93 178
2020 Real property 0 100 15
2020 Information technology 9 91 146
2020 Internal audit 0 100 22
2020 Evaluation 0 100 12
2020 Other services to the public 8 92 162
2020 None of the above 10 90 251
2019 Client contact centre 14 86 311
2019 Compliance, inspection and enforcement 11 89 993
2019 Administration and operations 12 88 282
2019 Information management 10 90 49
2019 Project management 11 89 67
2019 Other services to the public 10 90 214
2019 None of the above 11 89 379
2018 Client contact centre 13 87 327
2018 Federal regulators 16 84 33
2018 Compliance, inspection and enforcement 9 91 1146
2018 Security 24 76 25
2018 Administration and operations 11 89 267
2018 Human resources 15 85 75
2018 Financial management 10 90 83
2018 Information technology 8 92 226
2018 Internal audit 13 87 40
2018 Evaluation 23 77 22
2018 Policy 14 86 44
2018 Project management 8 92 75
2018 Other services to the public 8 92 185
2018 None of the above 9 91 372

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 7 93 303
2020 Compliance, inspection and enforcement 6 94 787
2020 Administration and operations 6 94 178
2020 Real property 0 100 15
2020 Information technology 6 94 146
2020 Internal audit 0 100 22
2020 Evaluation 0 100 12
2020 Data sciences 0 100 16
2020 Other services to the public 9 91 162
2020 None of the above 8 92 251
2019 Client contact centre 9 91 311
2019 Compliance, inspection and enforcement 6 94 993
2019 Administration and operations 8 92 282
2019 Information management 14 86 49
2019 Other services to the public 6 94 214
2019 None of the above 7 93 379
2018 Client contact centre 6 94 327
2018 Compliance, inspection and enforcement 6 94 1146
2018 Science and technology 28 72 18
2018 Legal services 0 100 18
2018 Administration and operations 5 95 267
2018 Human resources 8 92 75
2018 Financial management 12 88 83
2018 Information technology 6 94 226
2018 Internal audit 18 82 40
2018 Data sciences 0 100 20
2018 Other services to the public 9 91 185
2018 None of the above 9 91 372

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 9 91 303
2020 Compliance, inspection and enforcement 8 92 787
2020 Administration and operations 10 90 178
2020 Real property 34 66 15
2020 Information technology 10 90 146
2020 Evaluation 0 100 12
2020 Data sciences 0 100 16
2020 Other services to the public 10 90 162
2020 None of the above 8 92 251
2019 Client contact centre 10 90 311
2019 Compliance, inspection and enforcement 9 91 993
2019 Security 0 100 23
2019 Administration and operations 11 89 282
2019 Project management 18 82 67
2019 Other services to the public 11 89 214
2019 None of the above 8 92 379
2018 Client contact centre 13 87 327
2018 Federal regulators 15 85 33
2018 Compliance, inspection and enforcement 8 92 1146
2018 Administration and operations 12 88 267
2018 Human resources 11 89 75
2018 Financial management 8 92 83
2018 Information management 18 82 39
2018 Information technology 8 92 226
2018 Project management 15 85 75
2018 Other services to the public 9 91 185
2018 None of the above 8 92 372

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 10 90 303
2020 Compliance, inspection and enforcement 10 90 787
2020 Administration and operations 6 94 178
2020 Information technology 15 85 146
2020 Other services to the public 4 96 162
2020 None of the above 6 94 251
2019 Client contact centre 9 91 311
2019 Compliance, inspection and enforcement 7 93 993
2019 Security 0 100 23
2019 Administration and operations 9 91 282
2019 Information management 21 79 49
2019 Project management 9 91 67
2019 Other services to the public 7 93 214
2019 None of the above 9 91 379
2018 Client contact centre 8 92 327
2018 Compliance, inspection and enforcement 8 92 1146
2018 Science and technology 0 100 18
2018 Administration and operations 11 89 267
2018 Human resources 15 85 75
2018 Financial management 7 93 83
2018 Information management 13 87 39
2018 Information technology 8 92 226
2018 Internal audit 15 85 40
2018 Project management 13 87 75
2018 Other services to the public 8 92 185
2018 None of the above 11 89 372

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 6 94 303
2020 Compliance, inspection and enforcement 7 93 787
2020 Administration and operations 12 88 178
2020 Information technology 16 84 146
2020 Other services to the public 5 95 162
2020 None of the above 9 91 251
2019 Client contact centre 8 92 311
2019 Compliance, inspection and enforcement 8 92 993
2019 Administration and operations 10 90 282
2019 Information management 18 82 49
2019 Project management 23 77 67
2019 Other services to the public 7 93 214
2019 None of the above 11 89 379
2018 Client contact centre 8 92 327
2018 Compliance, inspection and enforcement 10 90 1146
2018 Communications or public affairs 19 81 33
2018 Legal services 0 100 18
2018 Administration and operations 13 87 267
2018 Human resources 15 85 75
2018 Financial management 10 90 83
2018 Materiel management 0 100 17
2018 Information management 16 84 39
2018 Information technology 11 89 226
2018 Policy 16 84 44
2018 Project management 18 82 75
2018 Other services to the public 10 90 185
2018 None of the above 8 92 372

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 16 84 303
2020 Compliance, inspection and enforcement 9 91 787
2020 Administration and operations 11 89 178
2020 Real property 0 100 15
2020 Information technology 12 88 146
2020 Other services to the public 18 82 162
2020 None of the above 12 88 251
2019 Client contact centre 16 84 311
2019 Compliance, inspection and enforcement 9 91 993
2019 Administration and operations 8 92 282
2019 Information management 14 86 49
2019 Project management 19 81 67
2019 Other services to the public 14 86 214
2019 None of the above 13 87 379
2018 Client contact centre 10 90 327
2018 Compliance, inspection and enforcement 10 90 1146
2018 Communications or public affairs 14 86 33
2018 Access to information and privacy 13 87 37
2018 Security 0 100 25
2018 Administration and operations 9 91 267
2018 Human resources 7 93 75
2018 Financial management 8 92 83
2018 Information technology 9 91 226
2018 Internal audit 13 87 40
2018 Evaluation 26 74 22
2018 Data sciences 31 69 20
2018 Project management 14 86 75
2018 Other services to the public 14 86 185
2018 None of the above 8 92 372

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 13 87 303
2020 Compliance, inspection and enforcement 13 87 787
2020 Administration and operations 14 86 178
2020 Real property 0 100 15
2020 Information technology 16 84 146
2020 Other services to the public 16 84 162
2020 None of the above 15 85 251
2019 Client contact centre 17 83 311
2019 Compliance, inspection and enforcement 12 88 993
2019 Administration and operations 12 88 282
2019 Project management 7 93 67
2019 Other services to the public 12 88 214
2019 None of the above 12 88 379
2018 Client contact centre 10 90 327
2018 Compliance, inspection and enforcement 13 87 1146
2018 Access to information and privacy 21 79 37
2018 Administration and operations 14 86 267
2018 Human resources 13 87 75
2018 Financial management 14 86 83
2018 Materiel management 0 100 17
2018 Information management 13 87 39
2018 Information technology 15 85 226
2018 Internal audit 18 82 40
2018 Policy 16 84 44
2018 Project management 19 81 75
2018 Other services to the public 14 86 185
2018 None of the above 10 90 372

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 23 77 303
2020 Compliance, inspection and enforcement 30 70 787
2020 Administration and operations 30 70 178
2020 Real property 39 61 15
2020 Information technology 27 73 146
2020 Internal audit 22 78 22
2020 Other services to the public 26 74 162
2020 None of the above 24 76 251
2019 Client contact centre 25 75 311
2019 Compliance, inspection and enforcement 28 72 993
2019 Security 21 79 23
2019 Administration and operations 24 76 282
2019 Information management 26 74 49
2019 Project management 23 77 67
2019 Other services to the public 26 74 214
2019 None of the above 28 72 379
2018 Client contact centre 26 74 327
2018 Federal regulators 18 82 33
2018 Compliance, inspection and enforcement 29 71 1146
2018 Communications or public affairs 27 73 33
2018 Access to information and privacy 21 79 37
2018 Legal services 28 72 18
2018 Administration and operations 25 75 267
2018 Human resources 24 76 75
2018 Financial management 22 78 83
2018 Real property 45 55 22
2018 Information management 28 72 39
2018 Information technology 29 71 226
2018 Internal audit 25 75 40
2018 Evaluation 30 70 22
2018 Data sciences 31 69 20
2018 Policy 23 77 44
2018 Project management 31 69 75
2018 Other services to the public 24 76 185
2018 None of the above 17 83 372

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 8 92 303
2020 Compliance, inspection and enforcement 11 89 787
2020 Administration and operations 9 91 178
2020 Information technology 7 93 146
2020 Internal audit 0 100 22
2020 Evaluation 0 100 12
2020 Other services to the public 7 93 162
2020 None of the above 8 92 251
2019 Client contact centre 8 92 311
2019 Compliance, inspection and enforcement 10 90 993
2019 Administration and operations 7 93 282
2019 Information management 16 84 49
2019 Project management 9 91 67
2019 Other services to the public 6 94 214
2019 None of the above 7 93 379
2018 Client contact centre 7 93 327
2018 Compliance, inspection and enforcement 9 91 1146
2018 Communications or public affairs 0 100 33
2018 Legal services 0 100 18
2018 Administration and operations 7 93 267
2018 Human resources 11 89 75
2018 Financial management 7 93 83
2018 Information technology 12 88 226
2018 Internal audit 0 100 40
2018 Project management 19 81 75
2018 Other services to the public 9 91 185
2018 None of the above 4 96 372

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 41 59 303
2020 Compliance, inspection and enforcement 48 52 787
2020 Administration and operations 46 54 178
2020 Real property 39 61 15
2020 Information technology 41 59 146
2020 Internal audit 45 55 22
2020 Data sciences 37 63 16
2020 Other services to the public 44 56 162
2020 None of the above 42 58 251
2019 Client contact centre 41 59 311
2019 Compliance, inspection and enforcement 48 52 993
2019 Security 51 49 23
2019 Administration and operations 42 58 282
2019 Information management 57 43 49
2019 Project management 43 57 67
2019 Other services to the public 50 50 214
2019 None of the above 47 53 379
2018 Client contact centre 45 55 327
2018 Federal regulators 51 49 33
2018 Compliance, inspection and enforcement 49 51 1146
2018 Communications or public affairs 42 58 33
2018 Access to information and privacy 57 43 37
2018 Security 28 72 25
2018 Legal services 44 56 18
2018 Administration and operations 41 59 267
2018 Human resources 40 60 75
2018 Financial management 45 55 83
2018 Real property 68 32 22
2018 Materiel management 29 71 17
2018 Information management 51 49 39
2018 Information technology 44 56 226
2018 Internal audit 40 60 40
2018 Evaluation 40 60 22
2018 Data sciences 58 42 20
2018 Policy 43 57 44
2018 Project management 43 57 75
2018 Other services to the public 48 52 185
2018 None of the above 39 61 372

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 3 97 303
2020 Compliance, inspection and enforcement 2 98 787
2020 Real property 0 100 15
2020 Data sciences 0 100 16
2020 None of the above 2 98 251
2019 Client contact centre 2 98 311
2019 Compliance, inspection and enforcement 2 98 993
2019 Security 0 100 23
2019 Information management 0 100 49
2019 Project management 0 100 67
2019 None of the above 1 99 379
2018 Federal regulators 0 100 33
2018 Compliance, inspection and enforcement 2 98 1146
2018 Communications or public affairs 0 100 33
2018 Access to information and privacy 0 100 37
2018 Security 0 100 25
2018 Legal services 0 100 18
2018 Human resources 0 100 75
2018 Information management 0 100 39
2018 Internal audit 0 100 40
2018 Evaluation 0 100 22
2018 Data sciences 0 100 20
2018 Other services to the public 3 97 185
2018 None of the above 2 98 372

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 48 52 303
2020 Compliance, inspection and enforcement 57 43 787
2020 Administration and operations 56 44 178
2020 Real property 32 68 15
2020 Information technology 45 55 146
2020 Internal audit 41 59 22
2020 Data sciences 68 32 16
2020 Other services to the public 45 55 162
2020 None of the above 50 50 251
2019 Client contact centre 46 54 311
2019 Compliance, inspection and enforcement 56 44 993
2019 Security 43 57 23
2019 Administration and operations 49 51 282
2019 Information management 51 49 49
2019 Project management 51 49 67
2019 Other services to the public 57 43 214
2019 None of the above 54 46 379
2018 Client contact centre 52 48 327
2018 Federal regulators 54 46 33
2018 Compliance, inspection and enforcement 57 43 1146
2018 Communications or public affairs 69 31 33
2018 Access to information and privacy 57 43 37
2018 Security 27 73 25
2018 Science and technology 56 44 18
2018 Administration and operations 56 44 267
2018 Human resources 51 49 75
2018 Financial management 59 41 83
2018 Real property 53 47 22
2018 Materiel management 47 53 17
2018 Information management 72 28 39
2018 Information technology 55 45 226
2018 Internal audit 58 42 40
2018 Evaluation 50 50 22
2018 Data sciences 52 48 20
2018 Policy 50 50 44
2018 Project management 59 41 75
2018 Other services to the public 55 45 185
2018 None of the above 52 48 372

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 6 94 303
2020 Compliance, inspection and enforcement 3 97 787
2020 Administration and operations 4 96 178
2020 Internal audit 0 100 22
2020 None of the above 2 98 251
2019 Client contact centre 4 96 311
2019 Compliance, inspection and enforcement 4 96 993
2019 Administration and operations 4 96 282
2019 Other services to the public 3 97 214
2019 None of the above 3 97 379
2018 Client contact centre 3 97 327
2018 Federal regulators 0 100 33
2018 Compliance, inspection and enforcement 4 96 1146
2018 Communications or public affairs 0 100 33
2018 Science and technology 0 100 18
2018 Legal services 0 100 18
2018 Administration and operations 3 97 267
2018 Materiel management 0 100 17
2018 Information technology 6 94 226
2018 Data sciences 0 100 20
2018 Other services to the public 3 97 185
2018 None of the above 2 98 372

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 13 87 303
2020 Compliance, inspection and enforcement 14 86 787
2020 Administration and operations 10 90 178
2020 Real property 47 53 15
2020 Information technology 15 85 146
2020 Internal audit 23 77 22
2020 Other services to the public 15 85 162
2020 None of the above 18 82 251
2019 Client contact centre 16 84 311
2019 Compliance, inspection and enforcement 13 87 993
2019 Security 25 75 23
2019 Administration and operations 13 87 282
2019 Information management 10 90 49
2019 Project management 14 86 67
2019 Other services to the public 15 85 214
2019 None of the above 13 87 379
2018 Client contact centre 13 87 327
2018 Compliance, inspection and enforcement 11 89 1146
2018 Communications or public affairs 22 78 33
2018 Access to information and privacy 13 87 37
2018 Security 20 80 25
2018 Administration and operations 14 86 267
2018 Human resources 9 91 75
2018 Financial management 12 88 83
2018 Information technology 14 86 226
2018 Internal audit 14 86 40
2018 Policy 14 86 44
2018 Project management 11 89 75
2018 Other services to the public 13 87 185
2018 None of the above 9 91 372

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 17 13 3 2 26 9 72 8 4643
2020 Health care practitioners 24 24 17 3 0 25 8 71 4 37
2020 Federal regulators 28 17 13 5 5 24 8 66 14 212
2020 Compliance, inspection and enforcement 22 19 17 5 4 26 6 60 15 9252
2020 Communications or public affairs 22 18 12 3 2 33 10 69 10 397
2020 Access to information and privacy 34 16 16 3 1 20 10 71 6 401
2020 Security 27 17 15 4 1 27 9 68 9 260
2020 Science and technology 25 18 15 4 4 27 7 65 13 197
2020 Library services 16 15 15 7 5 29 14 54 20 27
2020 Legal services 18 19 19 3 3 31 7 59 11 135
2020 Administration and operations 29 19 15 5 3 23 6 68 11 2402
2020 Human resources 25 23 14 6 3 23 7 68 12 1164
2020 Financial management 27 19 16 4 2 24 8 68 10 612
2020 Procurement 23 22 14 2 0 28 11 74 4 81
2020 Real property 32 17 12 7 5 18 9 68 16 154
2020 Materiel management 30 35 12 6 4 9 4 74 11 86
2020 Information management 28 13 16 5 6 23 9 60 17 285
2020 Information technology 33 19 13 3 2 24 7 74 8 2419
2020 Internal audit 27 16 18 3 3 25 8 64 9 343
2020 Evaluation 27 15 18 6 2 26 6 62 12 150
2020 Data sciences 25 22 9 4 2 29 9 76 10 200
2020 Policy 24 16 15 5 4 28 7 62 15 419
2020 Project management 23 18 16 6 4 27 6 61 15 696
2020 Other services to the public 30 17 14 4 2 25 7 70 9 2481
2020 None of the above 25 17 17 4 4 24 7 63 12 3158
2019 Client contact centre 27 16 17 4 4 23 8 63 12 3776
2019 Health care practitioners 26 23 12 5 3 22 9 70 12 32
2019 Federal regulators 24 18 22 5 7 19 5 55 16 225
2019 Compliance, inspection and enforcement 20 18 18 7 7 24 6 55 20 8735
2019 Communications or public affairs 17 16 17 7 5 30 9 54 20 365
2019 Access to information and privacy 31 16 17 4 3 22 8 67 10 371
2019 Security 29 13 16 5 4 23 10 63 14 226
2019 Science and technology 24 15 14 5 8 25 9 59 19 180
2019 Library services 21 14 15 0 7 26 18 62 12 33
2019 Legal services 29 14 16 6 8 24 4 59 18 139
2019 Administration and operations 25 20 18 6 5 20 6 60 16 2483
2019 Human resources 24 21 15 6 5 22 8 64 14 1034
2019 Financial management 23 21 19 7 5 19 6 59 16 689
2019 Procurement 23 20 15 7 3 20 10 63 15 66
2019 Real property 20 22 20 6 5 19 7 57 15 160
2019 Materiel management 30 17 20 8 7 10 9 57 18 131
2019 Information management 23 17 17 8 6 22 7 56 20 319
2019 Information technology 29 17 15 5 4 22 9 67 12 2425
2019 Internal audit 22 17 18 4 4 27 9 60 12 380
2019 Evaluation 20 21 18 8 2 25 7 59 14 189
2019 Data sciences 25 14 13 4 4 28 11 65 14 235
2019 Policy 20 13 21 7 6 26 8 49 20 377
2019 Project management 19 19 23 7 6 20 7 52 17 598
2019 Other services to the public 26 17 17 6 5 22 8 61 15 2147
2019 None of the above 23 17 19 7 6 22 7 56 17 3413
2018 Client contact centre 25 21 19 4 4 20 7 63 11 3429
2018 Health care practitioners 22 24 22 3 4 22 3 62 9 41
2018 Federal regulators 21 22 18 6 8 19 6 58 18 247
2018 Compliance, inspection and enforcement 18 19 23 7 7 22 4 50 19 8745
2018 Communications or public affairs 15 18 21 6 5 28 7 51 17 350
2018 Access to information and privacy 31 20 19 5 5 17 4 64 12 326
2018 Security 25 19 22 5 2 18 8 60 10 224
2018 Science and technology 17 21 19 5 3 29 6 58 13 171
2018 Library services 18 24 11 7 3 29 7 65 17 28
2018 Legal services 15 17 31 7 8 21 1 41 20 114
2018 Administration and operations 23 23 20 5 5 20 4 60 13 2401
2018 Human resources 24 24 17 6 4 21 5 64 13 1014
2018 Financial management 20 21 21 6 6 20 6 55 17 692
2018 Procurement 17 23 28 7 1 21 3 52 11 75
2018 Real property 24 24 23 4 7 13 6 58 14 145
2018 Materiel management 29 28 21 2 6 10 4 66 9 140
2018 Information management 20 20 18 9 6 21 6 55 20 302
2018 Information technology 22 20 19 4 4 23 7 60 12 2435
2018 Internal audit 18 21 25 2 5 22 7 55 10 383
2018 Evaluation 26 21 15 7 5 21 5 64 16 192
2018 Data sciences 21 14 15 10 5 27 7 54 23 165
2018 Policy 17 16 22 7 5 27 5 49 18 348
2018 Project management 18 20 20 8 7 21 5 52 20 538
2018 Other services to the public 24 18 21 7 5 21 5 56 15 1783
2018 None of the above 21 18 23 5 5 22 5 54 14 3111
2017 Client contact centre 23 22 17 4 3 22 9 64 11 3287
2017 Health care practitioners 26 20 21 7 4 23 0 59 13 27
2017 Federal regulators 21 20 20 5 8 20 5 55 19 235
2017 Compliance, inspection and enforcement 17 18 21 6 7 25 6 51 19 8868
2017 Communications or public affairs 17 17 16 6 4 31 9 57 17 328
2017 Access to information and privacy 27 17 19 3 5 18 10 62 11 270
2017 Security 23 21 15 5 4 26 7 65 13 245
2017 Science and technology 16 17 16 7 7 28 9 53 22 256
2017 Library services 17 17 14 0 4 38 11 66 7 29
2017 Legal services 11 17 30 6 3 29 4 42 14 111
2017 Administration and operations 24 20 19 5 5 20 6 60 14 2453
2017 Human resources 23 23 16 6 5 22 6 63 14 966
2017 Financial management 23 21 18 6 4 23 6 61 14 670
2017 Procurement 26 21 19 4 0 23 7 68 6 70
2017 Real property 22 19 20 10 7 18 5 53 22 120
2017 Materiel management 23 29 24 4 7 9 4 60 13 118
2017 Information management 23 20 20 4 6 22 6 59 13 265
2017 Information technology 25 22 15 3 3 23 8 68 10 2576
2017 Internal audit 15 22 12 6 6 32 8 61 19 279
2017 Evaluation 25 18 16 5 5 25 6 63 14 143
2017 Data sciences 21 22 16 5 1 26 8 66 10 180
2017 Policy 20 15 18 8 5 27 7 53 20 342
2017 Project management 23 18 19 7 6 21 6 56 17 514
2017 Other services to the public 22 18 17 6 6 24 8 59 17 1818
2017 None of the above 20 20 20 5 6 22 7 56 15 4596
2014 Client contact centre 24 22 18 5 4 22 6 64 11 3682
2014 Health care practitioners 37 3 13 3 8 24 13 63 17 38
2014 Federal regulators 21 19 21 4 9 20 5 54 18 278
2014 Compliance, inspection and enforcement 19 20 20 6 6 24 5 55 17 9900
2014 Communications or public affairs 20 18 16 8 3 27 8 59 17 337
2014 Access to information and privacy 27 25 19 6 3 16 4 66 11 247
2014 Security 26 22 14 5 4 24 4 67 13 247
2014 Science and technology 20 18 15 5 4 31 6 60 15 249
2014 Library services 30 10 20 4 0 30 7 63 6 30
2014 Legal services 19 21 24 5 5 19 6 54 13 125
2014 Administration and operations 25 22 18 6 5 19 6 62 14 3079
2014 Human resources 27 20 17 5 5 20 6 64 13 1094
2014 Financial management 20 22 18 5 6 22 7 60 15 816
2014 Procurement 17 25 24 1 4 26 3 59 8 72
2014 Real property 24 19 17 6 6 20 8 59 17 160
2014 Materiel management 23 32 16 4 7 13 4 66 14 164
2014 Information management 22 21 19 8 4 20 6 57 17 322
2014 Information technology 25 21 17 5 4 22 7 64 12 2848
2014 Internal audit 19 23 18 5 9 19 6 57 19 339
2014 Evaluation 16 20 21 6 3 24 10 55 13 179
2014 Other services to the public 22 20 17 6 6 23 6 59 17 2580
2014 None of the above 21 21 20 6 6 21 6 57 16 4817

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 27 9 2 2 7 1 86 4 4650
2020 Health care practitioners 37 32 17 0 3 11 0 78 3 37
2020 Federal regulators 43 29 13 3 3 8 0 79 7 211
2020 Compliance, inspection and enforcement 40 32 13 5 3 6 1 78 8 9265
2020 Communications or public affairs 39 31 15 3 1 10 1 78 5 396
2020 Access to information and privacy 52 22 13 3 1 6 3 81 4 401
2020 Security 48 32 11 2 1 6 0 85 3 259
2020 Science and technology 39 35 14 2 4 5 1 78 7 196
2020 Library services 48 34 10 8 0 0 0 82 8 27
2020 Legal services 39 30 16 3 3 9 0 76 7 134
2020 Administration and operations 49 29 11 4 2 5 1 82 6 2397
2020 Human resources 46 34 11 3 1 5 1 84 5 1163
2020 Financial management 47 28 13 3 2 6 1 81 5 613
2020 Procurement 43 32 12 1 0 10 1 85 1 81
2020 Real property 50 23 13 3 4 5 1 79 7 152
2020 Materiel management 45 32 13 8 0 0 2 78 8 86
2020 Information management 48 25 11 4 2 6 2 81 7 283
2020 Information technology 52 27 10 3 2 6 1 85 4 2417
2020 Internal audit 42 31 14 3 2 6 1 79 6 341
2020 Evaluation 41 28 17 6 1 6 1 74 8 149
2020 Data sciences 43 31 11 2 2 9 1 83 5 200
2020 Policy 42 30 13 4 4 7 1 78 9 416
2020 Project management 39 35 13 5 3 5 0 79 8 694
2020 Other services to the public 49 28 11 3 2 6 1 83 5 2480
2020 None of the above 42 29 14 3 3 7 1 78 7 3159
2019 Client contact centre 47 29 11 3 3 6 1 82 6 3772
2019 Health care practitioners 40 41 9 3 3 3 0 84 6 32
2019 Federal regulators 43 28 14 4 6 4 0 74 11 225
2019 Compliance, inspection and enforcement 38 31 14 6 5 6 1 74 11 8744
2019 Communications or public affairs 34 32 18 3 2 9 1 74 6 366
2019 Access to information and privacy 53 23 12 3 2 6 1 81 6 369
2019 Security 49 27 12 3 3 4 0 80 7 225
2019 Science and technology 41 24 18 2 6 8 1 72 9 180
2019 Library services 57 23 11 0 3 3 3 84 3 33
2019 Legal services 46 26 10 5 5 7 2 79 11 139
2019 Administration and operations 43 31 12 5 3 5 1 78 9 2483
2019 Human resources 45 33 11 4 2 5 0 81 6 1032
2019 Financial management 42 27 15 6 3 5 1 74 10 685
2019 Procurement 52 28 7 1 3 7 1 87 5 66
2019 Real property 43 26 17 4 2 6 1 75 7 160
2019 Materiel management 48 19 17 4 8 4 0 70 13 131
2019 Information management 39 29 14 7 3 5 2 74 11 319
2019 Information technology 48 28 12 4 2 6 1 81 6 2425
2019 Internal audit 39 33 13 5 2 8 1 78 8 383
2019 Evaluation 43 31 17 4 2 4 0 76 6 187
2019 Data sciences 46 27 12 2 3 11 0 82 5 234
2019 Policy 37 29 18 7 3 6 1 71 10 377
2019 Project management 36 31 17 5 3 6 1 73 9 600
2019 Other services to the public 45 28 12 5 3 6 1 78 8 2140
2019 None of the above 39 28 15 6 3 7 1 73 10 3415
2018 Client contact centre 40 34 14 4 2 6 1 79 6 3431
2018 Health care practitioners 37 41 8 7 2 5 0 83 9 41
2018 Federal regulators 37 32 15 6 5 3 1 72 12 247
2018 Compliance, inspection and enforcement 32 32 18 6 6 6 1 68 13 8740
2018 Communications or public affairs 30 32 18 7 2 10 1 70 10 350
2018 Access to information and privacy 46 30 10 5 3 5 1 80 9 326
2018 Security 42 33 11 7 0 5 1 80 8 225
2018 Science and technology 34 34 15 5 4 10 0 74 9 169
2018 Library services 36 43 11 4 6 0 0 78 10 28
2018 Legal services 26 37 18 2 10 8 0 68 13 115
2018 Administration and operations 39 32 15 5 4 5 1 75 9 2396
2018 Human resources 39 35 14 4 2 6 0 79 6 1014
2018 Financial management 37 33 15 5 5 4 1 74 11 692
2018 Procurement 37 29 16 9 0 8 0 72 10 75
2018 Real property 35 37 13 6 4 4 1 76 11 145
2018 Materiel management 41 33 17 3 4 1 1 75 7 140
2018 Information management 37 26 16 8 5 7 1 69 13 302
2018 Information technology 39 32 15 4 3 6 1 77 7 2433
2018 Internal audit 31 35 18 3 3 7 2 73 7 382
2018 Evaluation 39 33 16 5 3 4 1 76 8 193
2018 Data sciences 33 32 14 6 4 10 1 72 12 166
2018 Policy 33 34 15 7 3 7 1 73 11 349
2018 Project management 33 33 18 5 6 4 1 70 11 539
2018 Other services to the public 39 30 16 5 3 7 0 74 9 1788
2018 None of the above 35 30 18 4 3 8 1 71 9 3112
2017 Client contact centre 39 35 13 3 3 7 1 80 6 3282
2017 Health care practitioners 37 38 14 0 4 7 0 81 4 27
2017 Federal regulators 35 29 15 5 6 8 1 71 12 236
2017 Compliance, inspection and enforcement 31 32 16 6 6 8 1 69 13 8859
2017 Communications or public affairs 31 32 15 6 3 12 1 72 10 328
2017 Access to information and privacy 38 32 15 5 3 5 1 75 9 270
2017 Security 40 33 12 4 2 7 2 81 7 246
2017 Science and technology 32 31 16 5 6 9 2 69 13 256
2017 Library services 43 35 7 4 0 11 0 88 4 28
2017 Legal services 21 35 23 8 3 9 2 63 12 111
2017 Administration and operations 38 32 15 5 4 6 1 75 9 2453
2017 Human resources 40 35 13 4 3 6 0 79 7 966
2017 Financial management 37 31 18 4 3 6 1 73 8 667
2017 Procurement 45 31 16 4 0 3 1 79 4 70
2017 Real property 35 32 16 7 7 3 0 70 14 120
2017 Materiel management 35 36 15 7 3 3 0 74 11 118
2017 Information management 40 32 15 3 3 7 1 78 7 264
2017 Information technology 41 32 12 3 2 8 1 81 6 2572
2017 Internal audit 28 35 17 4 5 7 4 71 11 278
2017 Evaluation 39 29 14 6 3 9 0 76 9 143
2017 Data sciences 35 34 17 5 1 8 1 76 6 180
2017 Policy 34 31 15 7 4 9 1 72 12 342
2017 Project management 37 29 17 6 5 6 1 71 11 515
2017 Other services to the public 37 31 14 6 4 8 1 75 10 1814
2017 None of the above 34 32 15 5 4 8 1 73 10 4587
2014 Client contact centre 40 36 13 3 3 6 1 81 6 3677
2014 Health care practitioners 42 21 10 2 8 10 5 75 12 38
2014 Federal regulators 36 24 20 7 7 5 1 65 14 278
2014 Compliance, inspection and enforcement 33 33 15 6 4 7 1 72 11 9894
2014 Communications or public affairs 36 30 15 6 2 11 1 74 9 337
2014 Access to information and privacy 41 32 12 7 2 5 0 77 10 247
2014 Security 38 35 14 4 3 6 0 78 7 247
2014 Science and technology 33 31 17 5 2 12 1 73 8 249
2014 Library services 44 36 10 4 0 7 0 85 4 30
2014 Legal services 34 36 17 3 5 4 1 73 9 124
2014 Administration and operations 39 32 14 4 3 5 1 76 8 3077
2014 Human resources 41 30 13 6 3 7 1 77 10 1093
2014 Financial management 37 34 14 3 4 6 2 77 8 815
2014 Procurement 32 38 18 3 1 8 0 76 5 72
2014 Real property 37 30 17 4 5 6 1 72 10 160
2014 Materiel management 35 39 9 7 3 7 1 80 11 164
2014 Information management 36 34 17 5 2 6 0 75 7 321
2014 Information technology 40 32 14 4 2 7 1 79 6 2845
2014 Internal audit 30 37 17 7 6 3 1 69 13 338
2014 Evaluation 34 38 15 6 1 5 1 77 7 179
2014 Other services to the public 38 31 15 5 4 7 1 74 10 2579
2014 None of the above 34 32 16 5 4 8 1 72 10 4815

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 5 95 4661
2020 Federal regulators 9 91 213
2020 Compliance, inspection and enforcement 7 93 9262
2020 Communications or public affairs 5 95 396
2020 Access to information and privacy 4 96 400
2020 Security 6 94 262
2020 Science and technology 8 92 197
2020 Legal services 7 93 136
2020 Administration and operations 6 94 2396
2020 Human resources 5 95 1167
2020 Financial management 6 94 612
2020 Real property 3 97 152
2020 Materiel management 6 94 86
2020 Information management 7 93 286
2020 Information technology 4 96 2418
2020 Internal audit 5 95 340
2020 Evaluation 7 93 149
2020 Data sciences 3 97 199
2020 Policy 9 91 418
2020 Project management 6 94 695
2020 Other services to the public 5 95 2476
2020 None of the above 5 95 3159
2019 Client contact centre 7 93 3769
2019 Federal regulators 11 89 223
2019 Compliance, inspection and enforcement 9 91 8737
2019 Communications or public affairs 4 96 365
2019 Access to information and privacy 5 95 370
2019 Security 5 95 226
2019 Science and technology 4 96 179
2019 Legal services 6 94 139
2019 Administration and operations 6 94 2475
2019 Human resources 5 95 1031
2019 Financial management 5 95 685
2019 Real property 8 92 160
2019 Materiel management 8 92 131
2019 Information management 8 92 317
2019 Information technology 4 96 2425
2019 Internal audit 5 95 382
2019 Evaluation 5 95 190
2019 Data sciences 6 94 235
2019 Policy 9 91 377
2019 Project management 4 96 600
2019 Other services to the public 7 93 2144
2019 None of the above 7 93 3415
2018 Client contact centre 7 93 3440
2018 Federal regulators 7 93 246
2018 Compliance, inspection and enforcement 9 91 8759
2018 Communications or public affairs 7 93 351
2018 Access to information and privacy 5 95 327
2018 Security 7 93 224
2018 Science and technology 8 92 170
2018 Legal services 8 92 115
2018 Administration and operations 6 94 2407
2018 Human resources 5 95 1016
2018 Financial management 6 94 695
2018 Procurement 7 93 73
2018 Real property 10 90 144
2018 Materiel management 7 93 140
2018 Information management 9 91 300
2018 Information technology 5 95 2442
2018 Internal audit 8 92 384
2018 Evaluation 8 92 192
2018 Data sciences 8 92 167
2018 Policy 5 95 347
2018 Project management 8 92 537
2018 Other services to the public 7 93 1788
2018 None of the above 6 94 3127

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 30 70 251
2020 Federal regulators 30 70 20
2020 Compliance, inspection and enforcement 26 74 619
2020 Communications or public affairs 40 60 20
2020 Access to information and privacy 38 62 16
2020 Administration and operations 30 70 139
2020 Human resources 41 59 54
2020 Financial management 33 67 39
2020 Information management 36 64 21
2020 Information technology 42 58 96
2020 Internal audit 31 69 16
2020 Policy 30 70 37
2020 Project management 43 57 44
2020 Other services to the public 34 66 124
2020 None of the above 32 68 168
2019 Client contact centre 35 65 244
2019 Compliance, inspection and enforcement 27 73 757
2019 Communications or public affairs 44 56 16
2019 Access to information and privacy 39 61 20
2019 Administration and operations 37 63 160
2019 Human resources 24 76 54
2019 Financial management 41 59 32
2019 Materiel management 47 53 11
2019 Information management 41 59 27
2019 Information technology 36 64 105
2019 Policy 33 67 35
2019 Project management 30 70 27
2019 Other services to the public 33 67 141
2019 None of the above 32 68 226
2018 Client contact centre 32 68 234
2018 Federal regulators 55 45 18
2018 Compliance, inspection and enforcement 28 72 797
2018 Communications or public affairs 50 50 24
2018 Access to information and privacy 38 62 16
2018 Administration and operations 37 63 152
2018 Human resources 33 67 48
2018 Financial management 36 64 42
2018 Real property 34 66 14
2018 Information management 30 70 27
2018 Information technology 36 64 125
2018 Evaluation 33 67 15
2018 Policy 49 51 17
2018 Project management 35 65 45
2018 Other services to the public 32 68 127
2018 None of the above 38 62 197

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 68 32 251
2020 Federal regulators 75 25 20
2020 Compliance, inspection and enforcement 80 20 619
2020 Administration and operations 80 20 139
2020 Human resources 79 21 54
2020 Financial management 76 24 39
2020 Information management 67 33 21
2020 Information technology 67 33 96
2020 Internal audit 68 32 16
2020 Evaluation 47 53 10
2020 Policy 84 16 37
2020 Project management 75 25 44
2020 Other services to the public 72 28 124
2020 None of the above 78 22 168
2019 Client contact centre 68 32 244
2019 Compliance, inspection and enforcement 81 19 757
2019 Communications or public affairs 69 31 16
2019 Access to information and privacy 52 48 20
2019 Administration and operations 79 21 160
2019 Human resources 76 24 54
2019 Financial management 80 20 32
2019 Materiel management 100 0 11
2019 Information management 70 30 27
2019 Information technology 81 19 105
2019 Policy 83 17 35
2019 Project management 73 27 27
2019 Other services to the public 69 31 141
2019 None of the above 78 22 226
2018 Client contact centre 75 25 234
2018 Federal regulators 73 27 18
2018 Compliance, inspection and enforcement 79 21 797
2018 Communications or public affairs 70 30 24
2018 Administration and operations 84 16 152
2018 Human resources 76 24 48
2018 Financial management 82 18 42
2018 Information management 78 22 27
2018 Information technology 72 28 125
2018 Internal audit 84 16 32
2018 Project management 76 24 45
2018 Other services to the public 69 31 127
2018 None of the above 73 27 197

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 2 98 251
2020 Compliance, inspection and enforcement 3 97 619
2020 Access to information and privacy 0 100 16
2020 Science and technology 0 100 17
2020 Financial management 0 100 39
2020 Information management 0 100 21
2020 Internal audit 0 100 16
2019 Client contact centre 3 97 244
2019 Compliance, inspection and enforcement 2 98 757
2019 Access to information and privacy 0 100 20
2019 Security 0 100 10
2019 Administration and operations 4 96 160
2019 Real property 0 100 13
2019 Information management 0 100 27
2019 Internal audit 0 100 19
2019 Data sciences 0 100 14
2019 Policy 0 100 35
2018 Compliance, inspection and enforcement 2 98 797
2018 Access to information and privacy 0 100 16
2018 Security 0 100 15
2018 Science and technology 0 100 14
2018 Real property 0 100 14
2018 Information management 0 100 27
2018 Information technology 7 93 125
2018 Internal audit 0 100 32
2018 Evaluation 0 100 15
2018 None of the above 3 97 197

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 251
2020 Federal regulators 0 100 20
2020 Communications or public affairs 0 100 20
2020 Access to information and privacy 0 100 16
2020 Security 0 100 15
2020 Science and technology 0 100 17
2020 Administration and operations 0 100 139
2020 Human resources 0 100 54
2020 Financial management 0 100 39
2020 Information management 0 100 21
2020 Internal audit 0 100 16
2020 Evaluation 0 100 10
2020 Policy 0 100 37
2020 Project management 0 100 44
2020 Other services to the public 0 100 124
2020 None of the above 0 100 168
2019 Federal regulators 0 100 23
2019 Communications or public affairs 0 100 16
2019 Access to information and privacy 0 100 20
2019 Security 0 100 10
2019 Human resources 0 100 54
2019 Financial management 0 100 32
2019 Real property 0 100 13
2019 Information management 0 100 27
2019 Information technology 0 100 105
2019 Internal audit 0 100 19
2019 Data sciences 0 100 14
2019 Policy 0 100 35
2019 Project management 0 100 27
2019 Other services to the public 0 100 141
2019 None of the above 0 100 226
2018 Federal regulators 0 100 18
2018 Communications or public affairs 0 100 24
2018 Access to information and privacy 0 100 16
2018 Security 0 100 15
2018 Science and technology 0 100 14
2018 Administration and operations 0 100 152
2018 Human resources 0 100 48
2018 Financial management 0 100 42
2018 Real property 0 100 14
2018 Materiel management 0 100 10
2018 Information management 0 100 27
2018 Information technology 0 100 125
2018 Internal audit 0 100 32
2018 Evaluation 0 100 15
2018 Data sciences 0 100 13
2018 Policy 0 100 17
2018 Project management 0 100 45
2018 Other services to the public 0 100 127

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 4 96 251
2020 Compliance, inspection and enforcement 7 93 619
2020 Communications or public affairs 0 100 20
2020 Science and technology 0 100 17
2020 Administration and operations 7 93 139
2020 Information technology 10 90 96
2020 Other services to the public 6 94 124
2020 None of the above 6 94 168
2019 Client contact centre 8 92 244
2019 Compliance, inspection and enforcement 6 94 757
2019 Security 0 100 10
2019 Administration and operations 3 97 160
2019 Information management 0 100 27
2019 Information technology 7 93 105
2019 Internal audit 0 100 19
2019 Data sciences 0 100 14
2019 Other services to the public 5 95 141
2019 None of the above 6 94 226
2018 Client contact centre 6 94 234
2018 Federal regulators 0 100 18
2018 Compliance, inspection and enforcement 6 94 797
2018 Science and technology 0 100 14
2018 Administration and operations 8 92 152
2018 Real property 0 100 14
2018 Information technology 6 94 125
2018 Internal audit 0 100 32
2018 Other services to the public 5 95 127
2018 None of the above 7 93 197

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 20 80 251
2020 Compliance, inspection and enforcement 10 90 619
2020 Communications or public affairs 0 100 20
2020 Security 0 100 15
2020 Administration and operations 4 96 139
2020 Information technology 5 95 96
2020 Other services to the public 10 90 124
2020 None of the above 3 97 168
2019 Client contact centre 18 82 244
2019 Compliance, inspection and enforcement 9 91 757
2019 Communications or public affairs 0 100 16
2019 Security 0 100 10
2019 Human resources 0 100 54
2019 Data sciences 0 100 14
2019 Project management 0 100 27
2019 Other services to the public 8 92 141
2019 None of the above 5 95 226
2018 Client contact centre 16 84 234
2018 Compliance, inspection and enforcement 10 90 797
2018 Real property 0 100 14
2018 Internal audit 0 100 32
2018 Project management 0 100 45
2018 Other services to the public 12 88 127
2018 None of the above 10 90 197

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 11 89 251
2020 Compliance, inspection and enforcement 10 90 619
2020 Communications or public affairs 0 100 20
2020 Access to information and privacy 0 100 16
2020 Administration and operations 8 92 139
2020 Human resources 11 89 54
2020 Financial management 15 85 39
2020 Information technology 8 92 96
2020 Other services to the public 12 88 124
2020 None of the above 9 91 168
2019 Client contact centre 16 84 244
2019 Compliance, inspection and enforcement 8 92 757
2019 Administration and operations 7 93 160
2019 Human resources 11 89 54
2019 Information technology 12 88 105
2019 Internal audit 0 100 19
2019 Other services to the public 14 86 141
2019 None of the above 11 89 226
2018 Client contact centre 7 93 234
2018 Compliance, inspection and enforcement 9 91 797
2018 Administration and operations 9 91 152
2018 Information technology 9 91 125
2018 Data sciences 0 100 13
2018 Project management 11 89 45
2018 Other services to the public 14 86 127
2018 None of the above 11 89 197

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 30 70 251
2020 Federal regulators 30 70 20
2020 Compliance, inspection and enforcement 35 65 618
2020 Administration and operations 25 75 139
2020 Human resources 27 73 54
2020 Financial management 25 75 39
2020 Information management 29 71 21
2020 Information technology 31 69 96
2020 Internal audit 50 50 16
2020 Policy 30 70 37
2020 Project management 39 61 44
2020 Other services to the public 34 66 124
2020 None of the above 25 75 168
2019 Client contact centre 32 68 238
2019 Federal regulators 37 63 22
2019 Compliance, inspection and enforcement 33 67 748
2019 Access to information and privacy 33 67 20
2019 Administration and operations 20 80 159
2019 Human resources 28 72 54
2019 Financial management 35 65 32
2019 Real property 38 62 13
2019 Information technology 42 58 104
2019 Internal audit 37 63 19
2019 Data sciences 38 62 14
2019 Policy 29 71 35
2019 Project management 17 83 27
2019 Other services to the public 33 67 139
2019 None of the above 22 78 226
2018 Client contact centre 31 69 233
2018 Compliance, inspection and enforcement 34 66 795
2018 Communications or public affairs 19 81 24
2018 Science and technology 49 51 14
2018 Administration and operations 18 82 152
2018 Human resources 17 83 48
2018 Financial management 30 70 43
2018 Real property 35 65 14
2018 Information management 30 70 27
2018 Information technology 35 65 124
2018 Internal audit 32 68 32
2018 Data sciences 47 53 13
2018 Other services to the public 23 77 128
2018 None of the above 27 73 197

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 20 80 251
2020 Compliance, inspection and enforcement 24 76 618
2020 Administration and operations 19 81 139
2020 Human resources 17 83 54
2020 Financial management 23 77 39
2020 Information technology 26 74 96
2020 Policy 32 68 37
2020 Project management 14 86 44
2020 Other services to the public 18 82 124
2020 None of the above 15 85 168
2019 Client contact centre 26 74 238
2019 Federal regulators 27 73 22
2019 Compliance, inspection and enforcement 21 79 748
2019 Administration and operations 19 81 159
2019 Human resources 21 79 54
2019 Financial management 18 82 32
2019 Information management 26 74 27
2019 Information technology 33 67 104
2019 Policy 26 74 35
2019 Other services to the public 19 81 139
2019 None of the above 19 81 226
2018 Client contact centre 26 74 233
2018 Compliance, inspection and enforcement 23 77 795
2018 Security 0 100 15
2018 Science and technology 36 64 14
2018 Administration and operations 17 83 152
2018 Human resources 15 85 48
2018 Financial management 14 86 43
2018 Information management 34 66 27
2018 Information technology 29 71 124
2018 Internal audit 29 71 32
2018 Policy 29 71 17
2018 Project management 12 88 45
2018 Other services to the public 13 87 128
2018 None of the above 23 77 197

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 22 78 251
2020 Compliance, inspection and enforcement 27 73 618
2020 Communications or public affairs 25 75 20
2020 Science and technology 29 71 17
2020 Administration and operations 13 87 139
2020 Human resources 13 87 54
2020 Financial management 25 75 39
2020 Information technology 19 81 96
2020 Internal audit 31 69 16
2020 Evaluation 0 100 10
2020 Policy 19 81 37
2020 Project management 32 68 44
2020 Other services to the public 19 81 124
2020 None of the above 20 80 168
2019 Client contact centre 22 78 238
2019 Federal regulators 41 59 22
2019 Compliance, inspection and enforcement 22 78 748
2019 Administration and operations 13 87 159
2019 Human resources 19 81 54
2019 Financial management 16 84 32
2019 Information technology 22 78 104
2019 Policy 23 77 35
2019 Other services to the public 18 82 139
2019 None of the above 15 85 226
2018 Client contact centre 16 84 233
2018 Compliance, inspection and enforcement 23 77 795
2018 Communications or public affairs 19 81 24
2018 Science and technology 36 64 14
2018 Administration and operations 15 85 152
2018 Human resources 13 87 48
2018 Financial management 19 81 43
2018 Information management 26 74 27
2018 Information technology 24 76 124
2018 Data sciences 41 59 13
2018 Project management 16 84 45
2018 Other services to the public 12 88 128
2018 None of the above 18 82 197

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 7 93 251
2020 Compliance, inspection and enforcement 5 95 618
2020 Access to information and privacy 0 100 16
2020 Administration and operations 5 95 139
2020 Information management 0 100 21
2020 Information technology 8 92 96
2020 Internal audit 0 100 16
2020 Evaluation 0 100 10
2020 Other services to the public 8 92 124
2020 None of the above 3 97 168
2019 Client contact centre 9 91 238
2019 Compliance, inspection and enforcement 8 92 748
2019 Communications or public affairs 0 100 16
2019 Administration and operations 4 96 159
2019 Human resources 17 83 54
2019 Real property 0 100 13
2019 Information technology 9 91 104
2019 Other services to the public 6 94 139
2019 None of the above 5 95 226
2018 Client contact centre 10 90 233
2018 Federal regulators 0 100 18
2018 Compliance, inspection and enforcement 8 92 795
2018 Access to information and privacy 0 100 16
2018 Security 0 100 15
2018 Administration and operations 7 93 152
2018 Information technology 8 92 124
2018 Evaluation 0 100 15
2018 Data sciences 0 100 13
2018 Other services to the public 7 93 128
2018 None of the above 7 93 197

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 21 79 251
2020 Federal regulators 40 60 20
2020 Compliance, inspection and enforcement 26 74 618
2020 Communications or public affairs 30 70 20
2020 Science and technology 35 65 17
2020 Administration and operations 21 79 139
2020 Human resources 23 77 54
2020 Financial management 28 72 39
2020 Information management 23 77 21
2020 Information technology 20 80 96
2020 Evaluation 47 53 10
2020 Policy 24 76 37
2020 Project management 27 73 44
2020 Other services to the public 26 74 124
2020 None of the above 24 76 168
2019 Client contact centre 26 74 238
2019 Federal regulators 41 59 22
2019 Compliance, inspection and enforcement 32 68 748
2019 Access to information and privacy 26 74 20
2019 Administration and operations 29 71 159
2019 Human resources 34 66 54
2019 Financial management 22 78 32
2019 Information management 41 59 27
2019 Information technology 20 80 104
2019 Internal audit 28 72 19
2019 Data sciences 35 65 14
2019 Policy 29 71 35
2019 Project management 34 66 27
2019 Other services to the public 26 74 139
2019 None of the above 30 70 226
2018 Client contact centre 21 79 233
2018 Federal regulators 38 62 18
2018 Compliance, inspection and enforcement 28 72 795
2018 Communications or public affairs 31 69 24
2018 Access to information and privacy 30 70 16
2018 Security 33 67 15
2018 Administration and operations 30 70 152
2018 Human resources 31 69 48
2018 Financial management 38 62 43
2018 Real property 37 63 14
2018 Information management 22 78 27
2018 Information technology 27 73 124
2018 Internal audit 17 83 32
2018 Evaluation 37 63 15
2018 Policy 41 59 17
2018 Project management 23 77 45
2018 Other services to the public 28 72 128
2018 None of the above 29 71 197

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 15 85 251
2020 Compliance, inspection and enforcement 24 76 618
2020 Communications or public affairs 30 70 20
2020 Security 32 68 15
2020 Science and technology 30 70 17
2020 Administration and operations 21 79 139
2020 Human resources 18 82 54
2020 Financial management 23 77 39
2020 Information technology 29 71 96
2020 Policy 21 79 37
2020 Project management 34 66 44
2020 Other services to the public 19 81 124
2020 None of the above 19 81 168
2019 Client contact centre 20 80 238
2019 Compliance, inspection and enforcement 31 69 748
2019 Administration and operations 24 76 159
2019 Human resources 15 85 54
2019 Financial management 25 75 32
2019 Real property 37 63 13
2019 Information management 26 74 27
2019 Information technology 18 82 104
2019 Internal audit 29 71 19
2019 Policy 36 64 35
2019 Project management 24 76 27
2019 Other services to the public 29 71 139
2019 None of the above 18 82 226
2018 Client contact centre 20 80 233
2018 Federal regulators 28 72 18
2018 Compliance, inspection and enforcement 31 69 795
2018 Communications or public affairs 24 76 24
2018 Access to information and privacy 33 67 16
2018 Administration and operations 22 78 152
2018 Human resources 19 81 48
2018 Financial management 28 72 43
2018 Information management 18 82 27
2018 Information technology 19 81 124
2018 Internal audit 26 74 32
2018 Project management 24 76 45
2018 Other services to the public 19 81 128
2018 None of the above 23 77 197

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 3 97 251
2020 Federal regulators 0 100 20
2020 Compliance, inspection and enforcement 3 97 618
2020 Access to information and privacy 0 100 16
2020 Security 0 100 15
2020 Science and technology 0 100 17
2020 Financial management 0 100 39
2020 None of the above 7 93 168
2019 Client contact centre 4 96 238
2019 Compliance, inspection and enforcement 5 95 748
2019 Access to information and privacy 0 100 20
2019 Administration and operations 4 96 159
2019 Real property 0 100 13
2019 Internal audit 0 100 19
2019 Data sciences 0 100 14
2019 Project management 0 100 27
2019 Other services to the public 6 94 139
2019 None of the above 3 97 226
2018 Client contact centre 4 96 233
2018 Compliance, inspection and enforcement 3 97 795
2018 Access to information and privacy 0 100 16
2018 Security 0 100 15
2018 Administration and operations 4 96 152
2018 Real property 0 100 14
2018 Information management 0 100 27
2018 Information technology 5 95 124
2018 Internal audit 0 100 32
2018 Evaluation 0 100 15
2018 Data sciences 0 100 13
2018 Project management 0 100 45
2018 None of the above 5 95 197

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 2 98 618
2020 Communications or public affairs 0 100 20
2020 Security 0 100 15
2020 Science and technology 0 100 17
2020 Administration and operations 0 100 139
2020 Financial management 0 100 39
2020 Information management 0 100 21
2020 Internal audit 0 100 16
2020 Policy 0 100 37
2020 Project management 0 100 44
2019 Compliance, inspection and enforcement 3 97 748
2019 Communications or public affairs 0 100 16
2019 Human resources 0 100 54
2019 Financial management 0 100 32
2019 Real property 0 100 13
2019 Materiel management 0 100 10
2019 Information management 0 100 27
2019 Information technology 0 100 104
2019 Internal audit 0 100 19
2019 Project management 0 100 27
2018 Compliance, inspection and enforcement 2 98 795
2018 Access to information and privacy 0 100 16
2018 Security 0 100 15
2018 Administration and operations 3 97 152
2018 Human resources 0 100 48
2018 Financial management 0 100 43
2018 Real property 0 100 14
2018 Information management 0 100 27
2018 Evaluation 0 100 15
2018 Data sciences 0 100 13
2018 Policy 0 100 17

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 6 94 251
2020 Compliance, inspection and enforcement 6 94 618
2020 Access to information and privacy 0 100 16
2020 Administration and operations 7 93 139
2020 Human resources 0 100 54
2020 Information technology 5 95 96
2020 Internal audit 0 100 16
2020 Other services to the public 6 94 124
2020 None of the above 7 93 168
2019 Client contact centre 6 94 238
2019 Compliance, inspection and enforcement 6 94 748
2019 Communications or public affairs 0 100 16
2019 Access to information and privacy 0 100 20
2019 Administration and operations 7 93 159
2019 Real property 0 100 13
2019 Information technology 5 95 104
2019 Internal audit 0 100 19
2019 Project management 0 100 27
2019 Other services to the public 9 91 139
2019 None of the above 3 97 226
2018 Client contact centre 4 96 233
2018 Compliance, inspection and enforcement 7 93 795
2018 Communications or public affairs 0 100 24
2018 Access to information and privacy 0 100 16
2018 Security 0 100 15
2018 Science and technology 0 100 14
2018 Administration and operations 6 94 152
2018 Financial management 18 82 43
2018 Real property 0 100 14
2018 Information technology 4 96 124
2018 Internal audit 0 100 32
2018 Policy 0 100 17
2018 Other services to the public 5 95 128
2018 None of the above 6 94 197

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 14 86 251
2020 Federal regulators 30 70 20
2020 Compliance, inspection and enforcement 17 83 618
2020 Communications or public affairs 24 76 20
2020 Science and technology 35 65 17
2020 Administration and operations 14 86 139
2020 Human resources 17 83 54
2020 Information management 28 72 21
2020 Information technology 8 92 96
2020 Policy 14 86 37
2020 Project management 16 84 44
2020 Other services to the public 16 84 124
2020 None of the above 15 85 168
2019 Client contact centre 10 90 238
2019 Compliance, inspection and enforcement 11 89 748
2019 Administration and operations 14 86 159
2019 Human resources 12 88 54
2019 Financial management 15 85 32
2019 Real property 0 100 13
2019 Materiel management 0 100 10
2019 Information technology 9 91 104
2019 Data sciences 0 100 14
2019 Other services to the public 13 87 139
2019 None of the above 13 87 226
2018 Client contact centre 12 88 233
2018 Compliance, inspection and enforcement 11 89 795
2018 Science and technology 0 100 14
2018 Administration and operations 10 90 152
2018 Human resources 10 90 48
2018 Financial management 16 84 43
2018 Real property 0 100 14
2018 Information technology 10 90 124
2018 Evaluation 0 100 15
2018 Project management 20 80 45
2018 Other services to the public 8 92 128
2018 None of the above 13 87 197

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 20
2020 Compliance, inspection and enforcement 1 99 618
2020 Communications or public affairs 0 100 20
2020 Security 0 100 15
2020 Science and technology 0 100 17
2020 Administration and operations 0 100 139
2020 Human resources 0 100 54
2020 Financial management 0 100 39
2020 Information management 0 100 21
2020 Information technology 0 100 96
2020 Internal audit 0 100 16
2020 Evaluation 0 100 10
2020 Project management 0 100 44
2019 Compliance, inspection and enforcement 1 99 748
2019 Communications or public affairs 0 100 16
2019 Access to information and privacy 0 100 20
2019 Human resources 0 100 54
2019 Real property 0 100 13
2019 Materiel management 0 100 10
2019 Information management 0 100 27
2019 Internal audit 0 100 19
2019 Data sciences 0 100 14
2019 Project management 0 100 27
2019 Other services to the public 0 100 139
2018 Compliance, inspection and enforcement 2 98 795
2018 Communications or public affairs 0 100 24
2018 Security 0 100 15
2018 Science and technology 0 100 14
2018 Human resources 0 100 48
2018 Financial management 0 100 43
2018 Real property 0 100 14
2018 Internal audit 0 100 32
2018 Evaluation 0 100 15
2018 Data sciences 0 100 13
2018 None of the above 3 97 197

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 18 82 251
2020 Compliance, inspection and enforcement 19 81 618
2020 Security 33 67 15
2020 Administration and operations 18 82 139
2020 Human resources 27 73 54
2020 Financial management 15 85 39
2020 Information technology 15 85 96
2020 Policy 16 84 37
2020 Project management 12 88 44
2020 Other services to the public 19 81 124
2020 None of the above 14 86 168
2019 Client contact centre 18 82 238
2019 Compliance, inspection and enforcement 18 82 748
2019 Administration and operations 21 79 159
2019 Human resources 21 79 54
2019 Financial management 18 82 32
2019 Information management 18 82 27
2019 Information technology 16 84 104
2019 Policy 20 80 35
2019 Other services to the public 16 84 139
2019 None of the above 18 82 226
2018 Client contact centre 18 82 233
2018 Compliance, inspection and enforcement 17 83 795
2018 Communications or public affairs 24 76 24
2018 Science and technology 0 100 14
2018 Administration and operations 21 79 152
2018 Human resources 18 82 48
2018 Financial management 30 70 43
2018 Information management 29 71 27
2018 Information technology 16 84 124
2018 Data sciences 0 100 13
2018 Policy 29 71 17
2018 Project management 22 78 45
2018 Other services to the public 22 78 128
2018 None of the above 17 83 197

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 0 100 251
2020 Federal regulators 0 100 20
2020 Communications or public affairs 0 100 20
2020 Access to information and privacy 0 100 16
2020 Security 0 100 15
2020 Science and technology 0 100 17
2020 Human resources 0 100 54
2020 Financial management 0 100 39
2020 Information management 0 100 21
2020 Information technology 0 100 96
2020 Internal audit 0 100 16
2020 Evaluation 0 100 10
2020 Policy 0 100 37
2020 Project management 0 100 44
2020 None of the above 0 100 168
2019 Client contact centre 0 100 238
2019 Federal regulators 0 100 22
2019 Compliance, inspection and enforcement 0 100 748
2019 Communications or public affairs 0 100 16
2019 Access to information and privacy 0 100 20
2019 Administration and operations 0 100 159
2019 Human resources 0 100 54
2019 Financial management 0 100 32
2019 Real property 0 100 13
2019 Materiel management 0 100 10
2019 Information management 0 100 27
2019 Information technology 0 100 104
2019 Internal audit 0 100 19
2019 Data sciences 0 100 14
2019 Policy 0 100 35
2019 Project management 0 100 27
2019 Other services to the public 0 100 139
2018 Federal regulators 0 100 18
2018 Communications or public affairs 0 100 24
2018 Access to information and privacy 0 100 16
2018 Security 0 100 15
2018 Science and technology 0 100 14
2018 Administration and operations 0 100 152
2018 Human resources 0 100 48
2018 Real property 0 100 14
2018 Information management 0 100 27
2018 Information technology 0 100 124
2018 Internal audit 0 100 32
2018 Evaluation 0 100 15
2018 Data sciences 0 100 13
2018 Policy 0 100 17
2018 Project management 0 100 45
2018 Other services to the public 0 100 128

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 16 84 251
2020 Compliance, inspection and enforcement 15 85 618
2020 Administration and operations 19 81 139
2020 Human resources 15 85 54
2020 Financial management 20 80 39
2020 Information technology 21 79 96
2020 Project management 11 89 44
2020 Other services to the public 15 85 124
2020 None of the above 24 76 168
2019 Client contact centre 24 76 238
2019 Compliance, inspection and enforcement 13 87 748
2019 Administration and operations 17 83 159
2019 Human resources 15 85 54
2019 Financial management 16 84 32
2019 Information technology 13 87 104
2019 Internal audit 28 72 19
2019 Project management 23 77 27
2019 Other services to the public 15 85 139
2019 None of the above 20 80 226
2018 Client contact centre 15 85 233
2018 Compliance, inspection and enforcement 14 86 795
2018 Communications or public affairs 30 70 24
2018 Security 33 67 15
2018 Administration and operations 26 74 152
2018 Human resources 19 81 48
2018 Financial management 12 88 43
2018 Information technology 16 84 124
2018 Internal audit 21 79 32
2018 Project management 29 71 45
2018 Other services to the public 23 77 128
2018 None of the above 17 83 197

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 34 66 251
2020 Compliance, inspection and enforcement 28 72 619
2020 Communications or public affairs 35 65 20
2020 Access to information and privacy 50 50 16
2020 Science and technology 47 53 17
2020 Administration and operations 31 69 139
2020 Human resources 37 63 54
2020 Financial management 23 77 39
2020 Information technology 23 77 96
2020 Policy 24 76 37
2020 Project management 23 77 44
2020 Other services to the public 22 78 124
2020 None of the above 29 71 168
2019 Client contact centre 26 74 238
2019 Federal regulators 23 77 22
2019 Compliance, inspection and enforcement 26 74 743
2019 Communications or public affairs 44 56 16
2019 Access to information and privacy 39 61 19
2019 Administration and operations 27 73 158
2019 Human resources 22 78 54
2019 Financial management 23 77 31
2019 Real property 39 61 13
2019 Information management 29 71 27
2019 Information technology 31 69 104
2019 Internal audit 43 57 18
2019 Policy 29 71 35
2019 Project management 35 65 27
2019 Other services to the public 25 75 139
2019 None of the above 22 78 224
2018 Client contact centre 27 73 233
2018 Federal regulators 40 60 18
2018 Compliance, inspection and enforcement 23 77 796
2018 Communications or public affairs 41 59 24
2018 Access to information and privacy 31 69 16
2018 Science and technology 43 57 14
2018 Administration and operations 33 67 152
2018 Human resources 27 73 48
2018 Financial management 27 73 43
2018 Real property 44 56 14
2018 Information management 44 56 27
2018 Information technology 28 72 123
2018 Internal audit 21 79 32
2018 Policy 47 53 17
2018 Project management 29 71 45
2018 Other services to the public 25 75 128
2018 None of the above 22 78 200

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 15 85 251
2020 Compliance, inspection and enforcement 12 88 619
2020 Communications or public affairs 25 75 20
2020 Administration and operations 16 84 139
2020 Human resources 24 76 54
2020 Information technology 13 87 96
2020 Internal audit 0 100 16
2020 Policy 14 86 37
2020 Project management 21 79 44
2020 Other services to the public 14 86 124
2020 None of the above 15 85 168
2019 Client contact centre 12 88 238
2019 Compliance, inspection and enforcement 11 89 743
2019 Administration and operations 14 86 158
2019 Financial management 19 81 31
2019 Materiel management 0 100 10
2019 Information management 22 78 27
2019 Information technology 12 88 104
2019 Policy 15 85 35
2019 Other services to the public 12 88 139
2019 None of the above 10 90 224
2018 Client contact centre 15 85 233
2018 Federal regulators 0 100 18
2018 Compliance, inspection and enforcement 13 87 796
2018 Administration and operations 14 86 152
2018 Human resources 13 87 48
2018 Financial management 19 81 43
2018 Real property 43 57 14
2018 Materiel management 0 100 10
2018 Information management 19 81 27
2018 Information technology 11 89 123
2018 Project management 16 84 45
2018 Other services to the public 11 89 128
2018 None of the above 10 90 200

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 2 98 619
2020 Access to information and privacy 0 100 16
2020 Human resources 9 91 54
2020 Financial management 0 100 39
2020 Information technology 5 95 96
2020 Evaluation 0 100 10
2020 Other services to the public 4 96 124
2020 None of the above 5 95 168
2019 Client contact centre 3 97 238
2019 Federal regulators 0 100 22
2019 Compliance, inspection and enforcement 2 98 743
2019 Access to information and privacy 0 100 19
2019 Administration and operations 4 96 158
2019 Financial management 0 100 31
2019 Materiel management 0 100 10
2019 Data sciences 0 100 14
2019 Project management 0 100 27
2018 Federal regulators 0 100 18
2018 Compliance, inspection and enforcement 3 97 796
2018 Communications or public affairs 0 100 24
2018 Access to information and privacy 0 100 16
2018 Administration and operations 4 96 152
2018 Materiel management 0 100 10
2018 Information technology 5 95 123
2018 Internal audit 0 100 32
2018 Evaluation 0 100 15
2018 Data sciences 0 100 13
2018 Policy 0 100 17

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 18 82 251
2020 Federal regulators 30 70 20
2020 Compliance, inspection and enforcement 25 75 619
2020 Communications or public affairs 30 70 20
2020 Science and technology 29 71 17
2020 Administration and operations 21 79 139
2020 Information technology 18 82 96
2020 Policy 24 76 37
2020 Other services to the public 22 78 124
2020 None of the above 21 79 168
2019 Client contact centre 18 82 238
2019 Federal regulators 27 73 22
2019 Compliance, inspection and enforcement 24 76 743
2019 Administration and operations 15 85 158
2019 Information management 26 74 27
2019 Information technology 21 79 104
2019 Policy 18 82 35
2019 Other services to the public 20 80 139
2019 None of the above 18 82 224
2018 Client contact centre 17 83 233
2018 Compliance, inspection and enforcement 22 78 796
2018 Administration and operations 20 80 152
2018 Financial management 28 72 43
2018 Information management 18 82 27
2018 Information technology 16 84 123
2018 Policy 28 72 17
2018 Project management 18 82 45
2018 Other services to the public 16 84 128
2018 None of the above 15 85 200

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 4 96 251
2020 Federal regulators 0 100 20
2020 Compliance, inspection and enforcement 5 95 619
2020 Administration and operations 4 96 139
2020 Information management 0 100 21
2020 Information technology 8 92 96
2020 Internal audit 0 100 16
2020 Evaluation 0 100 10
2020 Other services to the public 4 96 124
2020 None of the above 7 93 168
2019 Client contact centre 5 95 238
2019 Compliance, inspection and enforcement 4 96 743
2019 Administration and operations 5 95 158
2019 Financial management 0 100 31
2019 Materiel management 0 100 10
2019 Information technology 5 95 104
2019 Other services to the public 6 94 139
2019 None of the above 4 96 224
2018 Client contact centre 4 96 233
2018 Federal regulators 0 100 18
2018 Compliance, inspection and enforcement 4 96 796
2018 Communications or public affairs 0 100 24
2018 Security 0 100 15
2018 Real property 0 100 14
2018 Information technology 7 93 123
2018 Evaluation 0 100 15
2018 Data sciences 0 100 13
2018 Other services to the public 4 96 128

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 3 97 251
2020 Compliance, inspection and enforcement 9 91 619
2020 Administration and operations 7 93 139
2020 Internal audit 0 100 16
2020 Other services to the public 7 93 124
2020 None of the above 5 95 168
2019 Client contact centre 3 97 238
2019 Compliance, inspection and enforcement 8 92 743
2019 Access to information and privacy 0 100 19
2019 Administration and operations 8 92 158
2019 Financial management 0 100 31
2019 Real property 0 100 13
2019 Materiel management 0 100 10
2019 Data sciences 0 100 14
2019 Policy 0 100 35
2019 Other services to the public 6 94 139
2019 None of the above 4 96 224
2018 Client contact centre 3 97 233
2018 Compliance, inspection and enforcement 8 92 796
2018 Communications or public affairs 0 100 24
2018 Security 0 100 15
2018 Administration and operations 6 94 152
2018 Information management 22 78 27
2018 Evaluation 0 100 15
2018 Data sciences 0 100 13
2018 Other services to the public 5 95 128
2018 None of the above 4 96 200

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 8 92 251
2020 Federal regulators 0 100 20
2020 Compliance, inspection and enforcement 6 94 619
2020 Administration and operations 10 90 139
2020 Human resources 11 89 54
2020 Financial management 13 87 39
2020 Information technology 10 90 96
2020 Evaluation 0 100 10
2020 Other services to the public 6 94 124
2020 None of the above 6 94 168
2019 Client contact centre 13 87 238
2019 Compliance, inspection and enforcement 6 94 743
2019 Administration and operations 6 94 158
2019 Human resources 11 89 54
2019 Information management 19 81 27
2019 Information technology 7 93 104
2019 Other services to the public 9 91 139
2019 None of the above 8 92 224
2018 Client contact centre 10 90 233
2018 Compliance, inspection and enforcement 7 93 796
2018 Security 0 100 15
2018 Administration and operations 9 91 152
2018 Human resources 12 88 48
2018 Information management 0 100 27
2018 Information technology 15 85 123
2018 Project management 16 84 45
2018 Other services to the public 9 91 128
2018 None of the above 10 90 200

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 6 94 251
2020 Federal regulators 0 100 20
2020 Compliance, inspection and enforcement 6 94 619
2020 Access to information and privacy 0 100 16
2020 Administration and operations 6 94 139
2020 Information technology 7 93 96
2020 Internal audit 0 100 16
2020 Project management 11 89 44
2020 Other services to the public 8 92 124
2020 None of the above 9 91 168
2019 Client contact centre 10 90 238
2019 Compliance, inspection and enforcement 5 95 743
2019 Administration and operations 5 95 158
2019 Materiel management 0 100 10
2019 Information technology 8 92 104
2019 Data sciences 0 100 14
2019 Other services to the public 9 91 139
2019 None of the above 7 93 224
2018 Client contact centre 7 93 233
2018 Compliance, inspection and enforcement 6 94 796
2018 Science and technology 0 100 14
2018 Administration and operations 9 91 152
2018 Human resources 10 90 48
2018 Financial management 11 89 43
2018 Information technology 6 94 123
2018 Evaluation 0 100 15
2018 Other services to the public 6 94 128
2018 None of the above 10 90 200

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 43 57 251
2020 Federal regulators 50 50 20
2020 Compliance, inspection and enforcement 50 50 619
2020 Communications or public affairs 30 70 20
2020 Access to information and privacy 44 56 16
2020 Security 39 61 15
2020 Science and technology 29 71 17
2020 Administration and operations 44 56 139
2020 Human resources 46 54 54
2020 Financial management 56 44 39
2020 Information management 55 45 21
2020 Information technology 51 49 96
2020 Evaluation 50 50 10
2020 Policy 54 46 37
2020 Project management 56 44 44
2020 Other services to the public 52 48 124
2020 None of the above 46 54 168
2019 Client contact centre 45 55 238
2019 Federal regulators 32 68 22
2019 Compliance, inspection and enforcement 53 47 743
2019 Communications or public affairs 38 62 16
2019 Access to information and privacy 36 64 19
2019 Administration and operations 53 47 158
2019 Human resources 54 46 54
2019 Financial management 57 43 31
2019 Information management 37 63 27
2019 Information technology 52 48 104
2019 Internal audit 31 69 18
2019 Data sciences 62 38 14
2019 Policy 62 38 35
2019 Project management 55 45 27
2019 Other services to the public 52 48 139
2019 None of the above 54 46 224
2018 Client contact centre 47 53 233
2018 Federal regulators 55 45 18
2018 Compliance, inspection and enforcement 54 46 796
2018 Communications or public affairs 46 54 24
2018 Access to information and privacy 51 49 16
2018 Security 67 33 15
2018 Science and technology 50 50 14
2018 Administration and operations 40 60 152
2018 Human resources 52 48 48
2018 Financial management 48 52 43
2018 Materiel management 50 50 10
2018 Information management 45 55 27
2018 Information technology 45 55 123
2018 Internal audit 56 44 32
2018 Evaluation 59 41 15
2018 Data sciences 39 61 13
2018 Policy 42 58 17
2018 Project management 47 53 45
2018 Other services to the public 51 49 128
2018 None of the above 54 46 200

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 7 93 243
2020 Compliance, inspection and enforcement 5 95 565
2020 Administration and operations 7 93 129
2020 Other services to the public 5 95 115
2020 None of the above 8 92 158
2019 Client contact centre 12 88 217
2019 Compliance, inspection and enforcement 7 93 661
2019 Administration and operations 5 95 139
2019 Financial management 0 100 28
2019 Other services to the public 8 92 120
2019 None of the above 4 96 202
2018 Client contact centre 6 94 225
2018 Compliance, inspection and enforcement 4 96 731
2018 Communications or public affairs 0 100 23
2018 Access to information and privacy 0 100 15
2018 Science and technology 0 100 13
2018 Administration and operations 6 94 142
2018 Real property 0 100 12
2018 Information management 0 100 21
2018 Information technology 10 90 121
2018 Project management 12 88 42
2018 Other services to the public 4 96 121
2018 None of the above 5 95 190

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 14 86 243
2020 Compliance, inspection and enforcement 11 89 565
2020 Administration and operations 13 87 129
2020 Internal audit 0 100 16
2020 Other services to the public 12 88 115
2020 None of the above 11 89 158
2019 Client contact centre 16 84 217
2019 Compliance, inspection and enforcement 14 86 661
2019 Administration and operations 14 86 139
2019 Real property 0 100 11
2019 Materiel management 0 100 10
2019 Policy 14 86 34
2019 Other services to the public 16 84 120
2019 None of the above 12 88 202
2018 Client contact centre 16 84 225
2018 Compliance, inspection and enforcement 11 89 731
2018 Communications or public affairs 35 65 23
2018 Access to information and privacy 35 65 15
2018 Administration and operations 9 91 142
2018 Human resources 23 77 44
2018 Financial management 18 82 39
2018 Information technology 11 89 121
2018 Policy 39 61 16
2018 Project management 12 88 42
2018 Other services to the public 11 89 121
2018 None of the above 11 89 190

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 3 97 243
2020 Compliance, inspection and enforcement 4 96 565
2020 None of the above 3 97 158
2019 Client contact centre 4 96 217
2019 Compliance, inspection and enforcement 3 97 661
2019 Policy 0 100 34
2019 None of the above 3 97 202
2018 Client contact centre 4 96 225
2018 Compliance, inspection and enforcement 2 98 731
2018 Access to information and privacy 0 100 15
2018 Science and technology 0 100 13
2018 Administration and operations 6 94 142
2018 Real property 0 100 12
2018 Information management 0 100 21
2018 Information technology 6 94 121
2018 Internal audit 0 100 30
2018 Project management 0 100 42
2018 None of the above 3 97 190

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 4 96 243
2020 Compliance, inspection and enforcement 2 98 565
2020 Internal audit 0 100 16
2019 Client contact centre 3 97 217
2019 Compliance, inspection and enforcement 2 98 661
2019 Financial management 0 100 28
2019 Materiel management 0 100 10
2019 Policy 0 100 34
2018 Client contact centre 2 98 225
2018 Federal regulators 0 100 17
2018 Compliance, inspection and enforcement 2 98 731
2018 Communications or public affairs 0 100 23
2018 Access to information and privacy 0 100 15
2018 Security 0 100 15
2018 Science and technology 0 100 13
2018 Real property 0 100 12
2018 Information management 0 100 21
2018 Internal audit 0 100 30
2018 Data sciences 0 100 13
2018 Policy 0 100 16

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 4 96 243
2020 Compliance, inspection and enforcement 3 97 565
2020 Internal audit 0 100 16
2020 None of the above 3 97 158
2019 Client contact centre 4 96 217
2019 Compliance, inspection and enforcement 3 97 661
2019 Access to information and privacy 0 100 16
2019 Financial management 0 100 28
2019 Materiel management 0 100 10
2019 Data sciences 0 100 14
2019 Policy 0 100 34
2019 Other services to the public 7 93 120
2018 Client contact centre 3 97 225
2018 Federal regulators 0 100 17
2018 Compliance, inspection and enforcement 2 98 731
2018 Communications or public affairs 0 100 23
2018 Access to information and privacy 0 100 15
2018 Security 0 100 15
2018 Administration and operations 4 96 142
2018 Real property 0 100 12
2018 Information management 0 100 21
2018 Evaluation 0 100 15
2018 None of the above 5 95 190

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 5 95 243
2020 Compliance, inspection and enforcement 5 95 565
2020 Administration and operations 4 96 129
2020 Internal audit 0 100 16
2020 None of the above 5 95 158
2019 Client contact centre 3 97 217
2019 Compliance, inspection and enforcement 2 98 661
2019 Access to information and privacy 0 100 16
2019 Administration and operations 5 95 139
2019 Financial management 0 100 28
2019 Materiel management 0 100 10
2019 Other services to the public 6 94 120
2019 None of the above 2 98 202
2018 Client contact centre 2 98 225
2018 Federal regulators 0 100 17
2018 Compliance, inspection and enforcement 4 96 731
2018 Security 0 100 15
2018 Science and technology 0 100 13
2018 Administration and operations 5 95 142
2018 Financial management 0 100 39
2018 Real property 0 100 12
2018 Information management 0 100 21
2018 Evaluation 0 100 15
2018 Policy 0 100 16
2018 Other services to the public 5 95 121
2018 None of the above 4 96 190

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 6 94 565
2020 Administration and operations 10 90 129
2020 Other services to the public 5 95 115
2020 None of the above 6 94 158
2019 Client contact centre 5 95 217
2019 Compliance, inspection and enforcement 5 95 661
2019 Administration and operations 6 94 139
2019 Materiel management 0 100 10
2019 Other services to the public 8 92 120
2019 None of the above 7 93 202
2018 Client contact centre 4 96 225
2018 Federal regulators 0 100 17
2018 Compliance, inspection and enforcement 5 95 731
2018 Science and technology 0 100 13
2018 Administration and operations 8 92 142
2018 Real property 0 100 12
2018 Information technology 8 92 121
2018 Project management 14 86 42
2018 Other services to the public 5 95 121
2018 None of the above 8 92 190

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 10 90 243
2020 Compliance, inspection and enforcement 10 90 565
2020 Administration and operations 12 88 129
2020 Other services to the public 13 87 115
2020 None of the above 13 87 158
2019 Client contact centre 10 90 217
2019 Compliance, inspection and enforcement 9 91 661
2019 Access to information and privacy 0 100 16
2019 Administration and operations 8 92 139
2019 Materiel management 0 100 10
2019 Other services to the public 7 93 120
2019 None of the above 5 95 202
2018 Client contact centre 10 90 225
2018 Compliance, inspection and enforcement 9 91 731
2018 Communications or public affairs 21 79 23
2018 Administration and operations 10 90 142
2018 Real property 0 100 12
2018 Information management 0 100 21
2018 Information technology 13 87 121
2018 Project management 14 86 42
2018 Other services to the public 8 92 121
2018 None of the above 8 92 190

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 10 90 243
2020 Compliance, inspection and enforcement 13 87 565
2020 Administration and operations 9 91 129
2020 Internal audit 0 100 16
2020 Other services to the public 11 89 115
2020 None of the above 17 83 158
2019 Client contact centre 7 93 217
2019 Compliance, inspection and enforcement 9 91 661
2019 Access to information and privacy 0 100 16
2019 Administration and operations 9 91 139
2019 Materiel management 0 100 10
2019 Policy 15 85 34
2019 Other services to the public 8 92 120
2019 None of the above 9 91 202
2018 Client contact centre 9 91 225
2018 Compliance, inspection and enforcement 10 90 731
2018 Administration and operations 11 89 142
2018 Human resources 11 89 44
2018 Financial management 13 87 39
2018 Information management 0 100 21
2018 Information technology 13 87 121
2018 Policy 0 100 16
2018 Project management 17 83 42
2018 Other services to the public 11 89 121
2018 None of the above 8 92 190

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 20 80 243
2020 Compliance, inspection and enforcement 30 70 565
2020 Administration and operations 30 70 129
2020 Other services to the public 25 75 115
2020 None of the above 23 77 158
2019 Client contact centre 18 82 217
2019 Compliance, inspection and enforcement 27 73 661
2019 Administration and operations 28 72 139
2019 Financial management 17 83 28
2019 Real property 55 45 11
2019 Data sciences 34 66 14
2019 Policy 36 64 34
2019 Other services to the public 22 78 120
2019 None of the above 14 86 202
2018 Client contact centre 18 82 225
2018 Compliance, inspection and enforcement 23 77 731
2018 Communications or public affairs 33 67 23
2018 Access to information and privacy 32 68 15
2018 Administration and operations 30 70 142
2018 Human resources 23 77 44
2018 Financial management 34 66 39
2018 Information management 29 71 21
2018 Information technology 25 75 121
2018 Internal audit 24 76 30
2018 Policy 45 55 16
2018 Project management 21 79 42
2018 Other services to the public 17 83 121
2018 None of the above 14 86 190

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 7 93 243
2020 Compliance, inspection and enforcement 10 90 565
2020 Administration and operations 8 92 129
2020 Other services to the public 6 94 115
2020 None of the above 8 92 158
2019 Client contact centre 7 93 217
2019 Compliance, inspection and enforcement 9 91 661
2019 Administration and operations 7 93 139
2019 Policy 15 85 34
2019 Other services to the public 5 95 120
2019 None of the above 6 94 202
2018 Client contact centre 6 94 225
2018 Compliance, inspection and enforcement 8 92 731
2018 Access to information and privacy 32 68 15
2018 Administration and operations 8 92 142
2018 Financial management 14 86 39
2018 Information technology 10 90 121
2018 Project management 12 88 42
2018 Other services to the public 8 92 121
2018 None of the above 8 92 190

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 39 61 243
2020 Compliance, inspection and enforcement 49 51 565
2020 Administration and operations 41 59 129
2020 Internal audit 37 63 16
2020 Other services to the public 40 60 115
2020 None of the above 44 56 158
2019 Client contact centre 31 69 217
2019 Compliance, inspection and enforcement 48 52 661
2019 Access to information and privacy 48 52 16
2019 Administration and operations 44 56 139
2019 Financial management 57 43 28
2019 Real property 47 53 11
2019 Data sciences 45 55 14
2019 Policy 51 49 34
2019 Other services to the public 39 61 120
2019 None of the above 36 64 202
2018 Client contact centre 36 64 225
2018 Federal regulators 42 58 17
2018 Compliance, inspection and enforcement 45 55 731
2018 Communications or public affairs 33 67 23
2018 Access to information and privacy 65 35 15
2018 Security 34 66 15
2018 Science and technology 38 62 13
2018 Administration and operations 48 52 142
2018 Human resources 28 72 44
2018 Financial management 47 53 39
2018 Real property 41 59 12
2018 Information management 38 62 21
2018 Information technology 41 59 121
2018 Internal audit 24 76 30
2018 Data sciences 49 51 13
2018 Policy 56 44 16
2018 Project management 41 59 42
2018 Other services to the public 37 63 121
2018 None of the above 38 62 190

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 3 97 243
2020 Compliance, inspection and enforcement 2 98 565
2019 Compliance, inspection and enforcement 2 98 661
2019 Real property 0 100 11
2019 Materiel management 0 100 10
2019 Data sciences 0 100 14
2018 Federal regulators 0 100 17
2018 Compliance, inspection and enforcement 2 98 731
2018 Communications or public affairs 0 100 23
2018 Access to information and privacy 0 100 15
2018 Security 0 100 15
2018 Human resources 0 100 44
2018 Real property 0 100 12
2018 Information management 0 100 21
2018 Internal audit 0 100 30
2018 Evaluation 0 100 15
2018 Data sciences 0 100 13
2018 Project management 0 100 42
2018 Other services to the public 6 94 121

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 53 47 243
2020 Compliance, inspection and enforcement 63 37 565
2020 Administration and operations 62 38 129
2020 Internal audit 50 50 16
2020 Other services to the public 65 35 115
2020 None of the above 54 46 158
2019 Client contact centre 50 50 217
2019 Compliance, inspection and enforcement 65 35 661
2019 Access to information and privacy 42 58 16
2019 Administration and operations 61 39 139
2019 Financial management 64 36 28
2019 Data sciences 62 38 14
2019 Policy 65 35 34
2019 Other services to the public 55 45 120
2019 None of the above 61 39 202
2018 Client contact centre 54 46 225
2018 Federal regulators 64 36 17
2018 Compliance, inspection and enforcement 67 33 731
2018 Security 60 40 15
2018 Administration and operations 60 40 142
2018 Human resources 55 45 44
2018 Financial management 62 38 39
2018 Information technology 64 36 121
2018 Internal audit 60 40 30
2018 Evaluation 51 49 15
2018 Policy 56 44 16
2018 Project management 57 43 42
2018 Other services to the public 62 38 121
2018 None of the above 58 42 190

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 8 92 243
2020 Compliance, inspection and enforcement 3 97 565
2020 Administration and operations 4 96 129
2020 Internal audit 0 100 16
2020 None of the above 5 95 158
2019 Compliance, inspection and enforcement 3 97 661
2019 Financial management 0 100 28
2019 Materiel management 0 100 10
2019 Data sciences 0 100 14
2019 None of the above 4 96 202
2018 Client contact centre 4 96 225
2018 Compliance, inspection and enforcement 3 97 731
2018 Communications or public affairs 0 100 23
2018 Security 0 100 15
2018 Science and technology 0 100 13
2018 Human resources 0 100 44
2018 Real property 0 100 12
2018 Information technology 4 96 121
2018 Internal audit 0 100 30
2018 Data sciences 0 100 13
2018 Policy 0 100 16
2018 None of the above 3 97 190

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 14 86 243
2020 Compliance, inspection and enforcement 12 88 565
2020 Administration and operations 8 92 129
2020 Internal audit 31 69 16
2020 Other services to the public 12 88 115
2020 None of the above 13 87 158
2019 Client contact centre 18 82 217
2019 Compliance, inspection and enforcement 10 90 661
2019 Administration and operations 14 86 139
2019 Materiel management 0 100 10
2019 Other services to the public 12 88 120
2019 None of the above 10 90 202
2018 Client contact centre 17 83 225
2018 Compliance, inspection and enforcement 12 88 731
2018 Science and technology 0 100 13
2018 Administration and operations 14 86 142
2018 Financial management 18 82 39
2018 Information technology 11 89 121
2018 Internal audit 16 84 30
2018 Evaluation 0 100 15
2018 Data sciences 0 100 13
2018 Project management 12 88 42
2018 Other services to the public 16 84 121
2018 None of the above 11 89 190

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 17 14 2 2 26 7 73 6 4650
2020 Health care practitioners 21 24 17 0 6 22 11 67 8 37
2020 Federal regulators 30 16 13 5 3 27 6 69 11 213
2020 Compliance, inspection and enforcement 23 19 17 4 3 28 5 64 10 9256
2020 Communications or public affairs 24 15 15 1 3 33 9 67 7 394
2020 Access to information and privacy 36 16 14 3 1 21 9 74 6 400
2020 Security 27 17 17 2 1 27 8 68 6 262
2020 Science and technology 25 18 16 5 2 28 6 64 11 197
2020 Library services 15 12 15 12 0 32 15 50 22 27
2020 Legal services 22 20 18 2 3 30 5 64 8 135
2020 Administration and operations 31 19 15 3 2 25 5 71 8 2400
2020 Human resources 27 22 14 4 2 25 6 70 9 1166
2020 Financial management 29 19 15 3 2 24 8 71 7 609
2020 Procurement 22 20 9 0 0 39 10 83 0 80
2020 Real property 34 17 14 5 2 22 6 71 9 154
2020 Materiel management 34 32 20 3 0 8 3 74 4 86
2020 Information management 30 14 16 4 3 26 7 66 9 284
2020 Information technology 34 18 13 2 2 25 6 76 5 2412
2020 Internal audit 26 20 17 2 1 28 5 68 5 343
2020 Evaluation 29 16 17 3 3 28 4 67 9 150
2020 Data sciences 25 20 10 3 2 32 8 76 8 199
2020 Policy 26 17 14 3 4 32 4 67 11 415
2020 Project management 24 19 17 3 3 29 6 67 8 694
2020 Other services to the public 32 17 15 2 2 25 6 72 6 2478
2020 None of the above 27 18 18 3 3 26 6 65 9 3149
2019 Client contact centre 28 17 17 3 3 25 7 66 8 3766
2019 Health care practitioners 26 20 19 5 3 19 9 63 12 32
2019 Federal regulators 27 18 19 4 6 21 6 61 13 225
2019 Compliance, inspection and enforcement 23 17 19 5 5 26 5 58 14 8726
2019 Communications or public affairs 18 15 19 4 2 32 9 58 10 366
2019 Access to information and privacy 35 19 16 2 2 21 5 73 5 369
2019 Security 31 14 17 2 3 26 7 68 7 224
2019 Science and technology 23 17 14 2 4 32 9 66 10 181
2019 Library services 26 9 21 0 3 20 22 59 6 33
2019 Legal services 31 15 16 3 5 23 7 65 12 138
2019 Administration and operations 28 19 19 4 4 22 5 64 10 2479
2019 Human resources 26 21 16 5 3 24 6 67 11 1033
2019 Financial management 24 23 16 5 3 22 7 66 11 688
2019 Procurement 26 22 15 4 1 22 9 70 9 66
2019 Real property 23 21 17 4 5 24 6 64 12 160
2019 Materiel management 32 14 24 4 4 15 8 60 9 131
2019 Information management 26 17 20 3 3 22 8 62 10 316
2019 Information technology 32 16 15 3 2 25 8 71 7 2422
2019 Internal audit 26 15 19 3 3 27 7 62 9 384
2019 Evaluation 22 24 20 3 1 25 6 66 5 188
2019 Data sciences 26 11 15 2 3 34 10 66 7 234
2019 Policy 19 15 22 5 3 30 6 54 12 376
2019 Project management 22 15 24 3 3 25 8 56 9 599
2019 Other services to the public 28 17 17 4 3 24 7 65 10 2147
2019 None of the above 25 16 21 4 3 24 7 60 10 3405
2018 Client contact centre 27 21 20 3 2 22 5 65 7 3430
2018 Health care practitioners 28 19 19 7 0 25 3 64 10 41
2018 Federal regulators 23 24 22 3 4 21 4 62 9 247
2018 Compliance, inspection and enforcement 19 19 24 4 4 25 4 54 12 8751
2018 Communications or public affairs 18 15 21 3 3 33 7 55 10 350
2018 Access to information and privacy 32 23 18 2 2 18 5 71 5 326
2018 Security 26 22 21 2 1 20 8 66 4 225
2018 Science and technology 16 18 22 2 3 32 7 56 7 171
2018 Library services 22 22 19 0 11 19 7 60 14 27
2018 Legal services 22 16 33 3 2 22 2 49 7 115
2018 Administration and operations 26 21 21 3 3 22 4 64 8 2413
2018 Human resources 26 24 19 3 2 23 5 68 7 1011
2018 Financial management 25 20 21 4 4 22 5 62 10 688
2018 Procurement 21 19 27 3 3 23 4 55 7 74
2018 Real property 26 24 20 3 5 18 5 65 9 146
2018 Materiel management 30 26 25 2 4 10 3 64 7 139
2018 Information management 21 19 23 3 5 22 7 57 10 302
2018 Information technology 24 20 20 3 2 25 6 64 7 2436
2018 Internal audit 23 21 24 2 4 21 6 60 7 384
2018 Evaluation 30 20 19 3 2 20 6 68 6 190
2018 Data sciences 21 14 15 5 4 33 8 60 15 167
2018 Policy 18 19 23 4 3 28 5 55 11 350
2018 Project management 20 21 21 4 4 25 5 58 12 538
2018 Other services to the public 26 18 22 4 3 23 4 61 9 1784
2018 None of the above 23 19 25 3 3 24 5 58 8 3114
2017 Client contact centre 23 23 18 3 2 25 7 67 7 3286
2017 Health care practitioners 22 34 17 0 4 23 0 73 5 27
2017 Federal regulators 22 19 20 2 7 26 4 59 12 235
2017 Compliance, inspection and enforcement 19 18 21 4 4 28 5 55 13 8863
2017 Communications or public affairs 16 17 15 3 1 39 8 63 8 327
2017 Access to information and privacy 31 20 18 2 1 18 10 70 5 270
2017 Security 26 22 15 2 1 27 6 72 5 246
2017 Science and technology 19 16 18 3 3 33 8 60 9 256
2017 Library services 21 14 17 4 0 34 11 62 7 29
2017 Legal services 13 19 26 3 2 34 4 50 7 111
2017 Administration and operations 26 20 18 2 3 24 6 66 7 2454
2017 Human resources 28 21 15 4 2 25 6 70 9 965
2017 Financial management 23 23 18 3 3 24 6 66 9 668
2017 Procurement 23 24 20 0 0 26 7 70 0 70
2017 Real property 19 15 31 5 5 16 9 45 13 120
2017 Materiel management 30 28 20 2 4 13 3 69 7 118
2017 Information management 23 20 21 2 3 25 6 63 8 265
2017 Information technology 25 21 15 2 2 27 7 70 6 2574
2017 Internal audit 16 23 16 2 5 33 6 63 12 280
2017 Evaluation 26 20 16 3 3 26 5 68 9 142
2017 Data sciences 24 17 17 0 3 28 9 67 5 180
2017 Policy 19 16 18 4 3 34 6 58 12 341
2017 Project management 23 18 21 4 2 27 5 60 9 515
2017 Other services to the public 24 19 18 3 3 27 6 65 8 1818
2017 None of the above 22 20 21 3 3 26 6 62 8 4593
2014 Client contact centre 25 22 17 2 2 25 6 69 6 3680
2014 Health care practitioners 29 11 10 0 13 26 11 63 21 38
2014 Federal regulators 24 17 21 4 4 27 4 59 11 278
2014 Compliance, inspection and enforcement 20 19 21 3 3 29 5 59 10 9898
2014 Communications or public affairs 23 12 16 3 2 35 9 63 9 337
2014 Access to information and privacy 30 20 21 2 1 21 5 68 4 247
2014 Security 25 22 18 1 1 27 5 70 4 247
2014 Science and technology 21 13 16 4 2 40 5 61 10 249
2014 Library services 33 10 10 0 0 39 7 81 0 30
2014 Legal services 20 17 24 2 3 26 7 55 8 125
2014 Administration and operations 27 20 18 3 2 24 6 67 8 3079
2014 Human resources 29 19 16 3 2 26 6 70 7 1093
2014 Financial management 22 20 18 3 2 27 8 65 8 814
2014 Procurement 18 22 19 0 1 33 7 66 2 73
2014 Real property 22 16 25 3 3 23 8 55 8 160
2014 Materiel management 23 28 18 3 5 18 5 65 11 164
2014 Information management 21 20 26 2 1 26 4 59 4 320
2014 Information technology 24 19 17 3 2 29 7 67 7 2844
2014 Internal audit 21 26 16 3 3 26 6 68 9 338
2014 Evaluation 17 17 19 3 5 31 8 56 13 180
2014 Other services to the public 24 18 19 3 3 28 6 62 8 2581
2014 None of the above 22 20 21 3 3 26 6 61 8 4823

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 28 9 2 2 7 1 86 4 4649
2020 Health care practitioners 40 30 11 8 0 8 3 78 9 37
2020 Federal regulators 45 27 13 4 2 8 0 78 7 212
2020 Compliance, inspection and enforcement 41 32 14 3 3 6 1 79 7 9259
2020 Communications or public affairs 41 29 13 3 2 10 1 79 5 396
2020 Access to information and privacy 53 23 11 3 1 7 3 83 4 399
2020 Security 48 31 10 1 1 8 0 86 3 261
2020 Science and technology 41 36 11 4 2 4 1 82 6 196
2020 Library services 55 38 3 3 0 0 0 93 3 27
2020 Legal services 39 32 12 1 2 14 0 83 3 136
2020 Administration and operations 49 29 12 3 2 5 0 82 5 2402
2020 Human resources 47 32 10 3 1 5 1 85 5 1165
2020 Financial management 47 29 12 3 2 7 1 82 5 611
2020 Procurement 46 28 11 1 0 12 1 86 1 81
2020 Real property 54 24 12 3 1 5 1 83 4 154
2020 Materiel management 40 38 14 4 1 0 2 80 6 86
2020 Information management 47 26 13 2 4 6 2 79 6 285
2020 Information technology 53 26 10 2 2 7 1 86 3 2419
2020 Internal audit 41 32 13 3 2 8 1 80 6 341
2020 Evaluation 43 29 16 4 1 7 0 77 5 149
2020 Data sciences 45 31 8 3 2 11 1 85 5 199
2020 Policy 41 31 13 4 4 6 0 78 8 418
2020 Project management 41 32 15 3 2 5 1 79 6 696
2020 Other services to the public 51 27 11 2 2 6 1 84 4 2484
2020 None of the above 43 29 14 3 3 8 1 79 6 3150
2019 Client contact centre 48 27 12 2 2 7 1 82 5 3756
2019 Health care practitioners 42 39 13 0 0 3 3 86 0 31
2019 Federal regulators 43 28 16 3 5 4 1 75 8 225
2019 Compliance, inspection and enforcement 40 29 15 4 4 7 1 75 9 8735
2019 Communications or public affairs 35 31 18 2 2 11 1 74 5 366
2019 Access to information and privacy 55 24 11 2 2 6 0 84 4 369
2019 Security 55 24 11 1 2 6 0 84 4 224
2019 Science and technology 40 29 16 3 4 8 2 75 7 179
2019 Library services 56 26 6 6 3 0 3 84 9 33
2019 Legal services 46 27 11 1 4 9 1 82 6 139
2019 Administration and operations 46 29 13 3 3 6 1 80 6 2479
2019 Human resources 47 32 11 3 2 6 0 83 5 1033
2019 Financial management 43 30 13 4 2 8 1 79 6 687
2019 Procurement 54 27 6 3 2 7 2 88 5 65
2019 Real property 45 24 14 5 3 10 0 76 9 160
2019 Materiel management 47 23 15 3 6 6 1 75 9 130
2019 Information management 43 28 14 4 2 5 3 78 7 320
2019 Information technology 50 26 12 2 1 7 1 83 4 2421
2019 Internal audit 43 29 14 4 2 8 1 79 6 381
2019 Evaluation 47 29 14 4 1 6 0 80 5 189
2019 Data sciences 45 26 11 0 3 14 0 83 4 235
2019 Policy 39 30 16 4 2 8 1 76 7 377
2019 Project management 41 26 19 3 2 8 0 73 6 598
2019 Other services to the public 48 27 12 3 2 7 1 81 6 2139
2019 None of the above 41 28 16 3 2 8 1 76 6 3410
2018 Client contact centre 40 34 14 3 2 6 1 79 6 3429
2018 Health care practitioners 38 38 10 5 0 9 0 84 5 41
2018 Federal regulators 35 35 15 4 4 6 1 75 9 248
2018 Compliance, inspection and enforcement 34 32 18 5 4 7 1 71 9 8761
2018 Communications or public affairs 35 30 18 3 2 10 1 74 6 352
2018 Access to information and privacy 45 31 13 1 2 7 1 82 4 325
2018 Security 44 33 15 2 1 5 1 82 3 224
2018 Science and technology 33 35 16 3 3 10 0 75 7 171
2018 Library services 36 39 11 3 10 0 0 75 14 28
2018 Legal services 33 31 21 2 2 10 1 71 5 115
2018 Administration and operations 42 30 15 3 3 6 1 78 6 2410
2018 Human resources 42 34 13 2 2 6 0 82 4 1015
2018 Financial management 41 30 17 3 4 6 0 75 7 691
2018 Procurement 43 27 14 3 1 11 1 80 5 74
2018 Real property 41 31 15 6 2 5 1 76 8 146
2018 Materiel management 42 34 14 3 3 4 1 79 6 140
2018 Information management 38 26 17 5 4 8 2 71 10 300
2018 Information technology 40 32 15 3 2 7 1 79 5 2432
2018 Internal audit 36 32 17 4 3 6 2 74 7 383
2018 Evaluation 41 30 15 2 4 5 2 77 6 192
2018 Data sciences 37 30 13 5 4 10 1 75 10 167
2018 Policy 34 34 17 5 2 6 2 74 8 348
2018 Project management 37 31 16 4 4 8 1 74 8 539
2018 Other services to the public 41 29 15 4 3 8 1 76 7 1782
2018 None of the above 36 30 19 3 3 9 1 73 6 3117
2017 Client contact centre 40 34 13 3 2 8 1 81 5 3279
2017 Health care practitioners 37 33 7 4 4 11 4 83 9 27
2017 Federal regulators 36 31 13 3 6 12 0 76 9 236
2017 Compliance, inspection and enforcement 33 32 16 4 4 9 1 72 9 8850
2017 Communications or public affairs 33 29 16 2 1 18 2 76 4 327
2017 Access to information and privacy 44 30 14 1 1 7 2 82 3 270
2017 Security 44 35 11 1 1 6 1 85 3 246
2017 Science and technology 35 28 17 2 4 11 2 73 7 255
2017 Library services 45 28 14 7 0 7 0 78 8 29
2017 Legal services 22 37 21 4 3 12 2 68 7 110
2017 Administration and operations 42 32 14 2 3 7 1 80 5 2444
2017 Human resources 46 31 11 2 2 7 1 84 5 962
2017 Financial management 38 33 16 2 3 7 2 78 5 668
2017 Procurement 45 30 19 0 0 5 1 80 0 70
2017 Real property 35 28 20 4 5 7 1 69 10 120
2017 Materiel management 40 36 14 3 3 5 0 79 5 117
2017 Information management 40 33 15 2 2 7 0 79 5 265
2017 Information technology 42 32 12 2 2 8 1 83 4 2572
2017 Internal audit 27 40 14 2 4 11 2 76 8 279
2017 Evaluation 41 32 13 3 2 9 0 80 6 142
2017 Data sciences 39 32 15 2 2 8 1 79 5 180
2017 Policy 35 29 17 3 3 12 1 73 7 342
2017 Project management 40 29 17 3 2 8 1 76 6 513
2017 Other services to the public 40 31 13 3 2 9 1 79 6 1812
2017 None of the above 35 32 16 3 2 10 1 76 6 4579
2014 Client contact centre 41 34 13 2 2 8 1 82 4 3679
2014 Health care practitioners 53 18 10 3 8 8 0 77 12 38
2014 Federal regulators 38 27 20 4 3 8 1 71 7 277
2014 Compliance, inspection and enforcement 35 33 16 4 3 9 1 75 7 9893
2014 Communications or public affairs 41 26 15 1 3 13 1 78 4 337
2014 Access to information and privacy 51 23 15 2 1 6 2 80 3 247
2014 Security 42 33 15 0 1 8 1 82 2 247
2014 Science and technology 36 28 16 3 2 16 0 75 6 249
2014 Library services 57 33 7 0 0 3 0 93 0 30
2014 Legal services 36 37 13 2 4 6 2 79 7 125
2014 Administration and operations 42 31 13 3 2 7 1 80 5 3077
2014 Human resources 42 29 13 3 1 10 1 80 5 1092
2014 Financial management 39 31 15 3 2 8 2 78 5 814
2014 Procurement 40 32 15 0 0 12 1 83 0 73
2014 Real property 40 28 20 2 3 6 1 73 6 160
2014 Materiel management 37 35 12 5 2 9 0 79 9 164
2014 Information management 37 33 18 2 1 9 1 77 4 320
2014 Information technology 41 31 13 3 1 10 1 81 5 2842
2014 Internal audit 30 36 18 3 3 9 1 73 7 338
2014 Evaluation 37 33 13 4 2 10 1 79 7 179
2014 Other services to the public 39 31 14 3 3 10 1 78 6 2580
2014 None of the above 35 31 16 3 2 11 1 76 6 4819

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 9 91 4623
2020 Health care practitioners 9 91 36
2020 Federal regulators 13 87 213
2020 Compliance, inspection and enforcement 10 90 9225
2020 Communications or public affairs 6 94 396
2020 Access to information and privacy 10 90 394
2020 Security 9 91 258
2020 Science and technology 13 87 194
2020 Library services 12 88 26
2020 Legal services 9 91 133
2020 Administration and operations 8 92 2395
2020 Human resources 7 93 1161
2020 Financial management 8 92 608
2020 Procurement 9 91 81
2020 Real property 4 96 154
2020 Materiel management 9 91 86
2020 Information management 9 91 282
2020 Information technology 10 90 2405
2020 Internal audit 7 93 341
2020 Evaluation 7 93 149
2020 Data sciences 7 93 198
2020 Policy 9 91 418
2020 Project management 9 91 695
2020 Other services to the public 9 91 2470
2020 None of the above 9 91 3143

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 15 85 4618
2020 Health care practitioners 17 83 37
2020 Federal regulators 17 83 211
2020 Compliance, inspection and enforcement 15 85 9244
2020 Communications or public affairs 11 89 395
2020 Access to information and privacy 16 84 396
2020 Security 13 87 261
2020 Science and technology 18 82 194
2020 Library services 16 84 26
2020 Legal services 13 87 133
2020 Administration and operations 13 87 2397
2020 Human resources 17 83 1165
2020 Financial management 10 90 610
2020 Procurement 8 92 81
2020 Real property 11 89 154
2020 Materiel management 7 93 86
2020 Information management 14 86 282
2020 Information technology 13 87 2409
2020 Internal audit 12 88 341
2020 Evaluation 15 85 149
2020 Data sciences 11 89 198
2020 Policy 14 86 418
2020 Project management 13 87 696
2020 Other services to the public 14 86 2473
2020 None of the above 13 87 3145
2019 Client contact centre 19 81 3768
2019 Health care practitioners 9 91 32
2019 Federal regulators 16 84 224
2019 Compliance, inspection and enforcement 17 83 8740
2019 Communications or public affairs 17 83 366
2019 Access to information and privacy 16 84 369
2019 Security 19 81 226
2019 Science and technology 16 84 181
2019 Library services 14 86 33
2019 Legal services 21 79 139
2019 Administration and operations 15 85 2481
2019 Human resources 16 84 1034
2019 Financial management 13 87 687
2019 Procurement 9 91 66
2019 Real property 13 87 161
2019 Materiel management 17 83 130
2019 Information management 18 82 320
2019 Information technology 14 86 2423
2019 Internal audit 13 87 385
2019 Evaluation 16 84 190
2019 Data sciences 10 90 234
2019 Policy 20 80 377
2019 Project management 16 84 599
2019 Other services to the public 18 82 2149
2019 None of the above 15 85 3414
2017 Client contact centre 18 82 3286
2017 Health care practitioners 36 64 27
2017 Federal regulators 17 83 235
2017 Compliance, inspection and enforcement 18 82 8850
2017 Communications or public affairs 13 87 328
2017 Access to information and privacy 18 82 271
2017 Security 12 88 246
2017 Science and technology 16 84 257
2017 Legal services 17 83 111
2017 Administration and operations 17 83 2451
2017 Human resources 17 83 967
2017 Financial management 15 85 668
2017 Procurement 10 90 70
2017 Real property 14 86 120
2017 Materiel management 18 82 118
2017 Information management 20 80 265
2017 Information technology 13 87 2576
2017 Internal audit 13 87 279
2017 Evaluation 12 88 143
2017 Data sciences 12 88 179
2017 Policy 17 83 342
2017 Project management 16 84 515
2017 Other services to the public 19 81 1813
2017 None of the above 17 83 4587
2014 Client contact centre 18 82 3673
2014 Health care practitioners 24 76 38
2014 Federal regulators 17 83 278
2014 Compliance, inspection and enforcement 16 84 9885
2014 Communications or public affairs 15 85 336
2014 Access to information and privacy 13 87 246
2014 Security 14 86 246
2014 Science and technology 14 86 249
2014 Legal services 14 86 125
2014 Administration and operations 14 86 3069
2014 Human resources 16 84 1093
2014 Financial management 15 85 814
2014 Procurement 18 82 72
2014 Real property 8 92 160
2014 Materiel management 12 88 164
2014 Information management 13 87 321
2014 Information technology 13 87 2844
2014 Internal audit 15 85 337
2014 Evaluation 15 85 180
2014 Other services to the public 17 83 2576
2014 None of the above 15 85 4812

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 51 49 687
2020 Federal regulators 59 41 37
2020 Compliance, inspection and enforcement 59 41 1355
2020 Communications or public affairs 60 40 46
2020 Access to information and privacy 37 63 60
2020 Security 56 44 34
2020 Science and technology 42 58 36
2020 Legal services 72 28 18
2020 Administration and operations 61 39 311
2020 Human resources 67 33 196
2020 Financial management 48 52 63
2020 Real property 72 28 17
2020 Information management 63 37 42
2020 Information technology 43 57 315
2020 Internal audit 52 48 42
2020 Evaluation 64 36 22
2020 Data sciences 45 55 21
2020 Policy 70 30 57
2020 Project management 59 41 87
2020 Other services to the public 58 42 342
2020 None of the above 55 45 415

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 83 17 685
2020 Federal regulators 81 19 37
2020 Compliance, inspection and enforcement 82 18 1352
2020 Communications or public affairs 81 19 46
2020 Access to information and privacy 80 20 61
2020 Security 94 6 34
2020 Science and technology 73 27 36
2020 Legal services 83 17 18
2020 Administration and operations 86 14 309
2020 Human resources 85 15 196
2020 Financial management 78 22 63
2020 Real property 77 23 17
2020 Information management 74 26 42
2020 Information technology 84 16 315
2020 Internal audit 83 17 42
2020 Evaluation 91 9 22
2020 Data sciences 86 14 21
2020 Policy 84 16 57
2020 Project management 80 20 88
2020 Other services to the public 82 18 345
2020 None of the above 76 24 418
2019 Client contact centre 84 16 705
2019 Federal regulators 79 21 37
2019 Compliance, inspection and enforcement 83 17 1478
2019 Communications or public affairs 86 14 65
2019 Access to information and privacy 82 18 60
2019 Security 79 21 43
2019 Science and technology 93 7 28
2019 Legal services 77 23 29
2019 Administration and operations 81 19 370
2019 Human resources 84 16 174
2019 Financial management 77 23 94
2019 Real property 96 4 21
2019 Materiel management 74 26 22
2019 Information management 82 18 59
2019 Information technology 84 16 334
2019 Internal audit 76 24 50
2019 Evaluation 80 20 29
2019 Data sciences 80 20 23
2019 Policy 83 17 78
2019 Project management 89 11 97
2019 Other services to the public 83 17 397
2019 None of the above 84 16 524
2017 Client contact centre 84 16 595
2017 Health care practitioners 71 29 10
2017 Federal regulators 73 27 40
2017 Compliance, inspection and enforcement 79 21 1540
2017 Communications or public affairs 86 14 44
2017 Access to information and privacy 85 15 48
2017 Security 83 17 29
2017 Science and technology 73 27 39
2017 Legal services 89 11 19
2017 Administration and operations 79 21 402
2017 Human resources 84 16 166
2017 Financial management 78 22 97
2017 Real property 71 29 17
2017 Materiel management 80 20 20
2017 Information management 89 11 54
2017 Information technology 80 20 339
2017 Internal audit 69 31 38
2017 Evaluation 77 23 18
2017 Data sciences 81 19 22
2017 Policy 83 17 58
2017 Project management 77 23 82
2017 Other services to the public 83 17 333
2017 None of the above 81 19 796
2014 Client contact centre 83 17 645
2014 Federal regulators 81 19 46
2014 Compliance, inspection and enforcement 81 19 1558
2014 Communications or public affairs 90 10 49
2014 Access to information and privacy 85 15 33
2014 Security 73 27 32
2014 Science and technology 69 31 35
2014 Legal services 76 24 17
2014 Administration and operations 84 16 419
2014 Human resources 83 17 175
2014 Financial management 78 22 120
2014 Procurement 93 7 13
2014 Real property 92 8 12
2014 Materiel management 75 25 20
2014 Information management 95 5 41
2014 Information technology 82 18 353
2014 Internal audit 60 40 52
2014 Evaluation 85 15 27
2014 Other services to the public 83 17 429
2014 None of the above 78 22 739

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 33 5 8 2 0 0 86 9 565
2020 Federal regulators 43 37 3 7 7 3 0 83 14 30
2020 Compliance, inspection and enforcement 46 33 8 8 4 0 0 80 12 1114
2020 Communications or public affairs 51 35 6 6 3 0 0 86 8 37
2020 Access to information and privacy 51 25 7 15 2 0 0 76 17 47
2020 Security 66 31 0 3 0 0 0 97 3 32
2020 Science and technology 38 46 8 7 0 0 0 84 7 26
2020 Legal services 67 26 0 7 0 0 0 93 7 15
2020 Administration and operations 52 36 6 4 3 0 0 88 6 265
2020 Human resources 55 33 4 6 2 0 0 88 8 167
2020 Financial management 51 35 6 8 0 0 0 86 8 49
2020 Real property 56 29 8 8 0 0 0 84 8 13
2020 Information management 62 35 0 0 3 0 0 97 3 31
2020 Information technology 56 32 6 5 1 0 0 88 6 261
2020 Internal audit 46 43 5 3 3 0 0 89 6 35
2020 Evaluation 48 26 21 5 0 0 0 74 5 20
2020 Data sciences 37 63 0 0 0 0 0 100 0 18
2020 Policy 35 42 6 12 2 2 0 79 15 48
2020 Project management 52 31 10 6 1 0 0 83 7 69
2020 Other services to the public 52 34 4 6 3 1 0 87 9 287
2020 None of the above 48 34 9 6 3 1 0 82 8 316
2019 Client contact centre 48 34 7 7 5 0 0 82 11 583
2019 Federal regulators 59 31 0 7 3 0 0 90 10 29
2019 Compliance, inspection and enforcement 41 35 6 12 5 0 0 76 18 1213
2019 Communications or public affairs 38 41 2 16 4 0 0 79 19 56
2019 Access to information and privacy 62 26 2 8 0 0 2 90 8 49
2019 Security 58 30 9 3 0 0 0 88 3 34
2019 Science and technology 54 43 4 0 0 0 0 96 0 26
2019 Legal services 34 31 17 13 4 0 0 65 18 22
2019 Administration and operations 52 30 5 8 5 0 0 82 13 298
2019 Human resources 54 19 9 8 9 1 1 74 17 147
2019 Financial management 50 30 1 12 4 0 1 82 17 72
2019 Real property 64 31 0 0 5 0 0 95 5 20
2019 Materiel management 39 19 6 13 13 10 0 64 29 15
2019 Information management 54 23 13 10 0 0 0 77 10 48
2019 Information technology 52 32 4 8 4 0 1 85 12 278
2019 Internal audit 49 41 3 3 5 0 0 90 8 39
2019 Evaluation 41 31 18 9 0 0 0 73 9 22
2019 Data sciences 57 24 10 9 0 0 0 81 9 18
2019 Policy 41 34 6 14 3 1 0 76 17 64
2019 Project management 41 35 10 9 3 1 0 77 13 86
2019 Other services to the public 43 31 7 12 7 1 0 75 19 326
2019 None of the above 40 39 7 8 5 1 1 80 12 438
2017 Client contact centre 48 34 5 7 5 1 0 83 12 499
2017 Federal regulators 38 45 3 14 0 0 0 83 14 29
2017 Compliance, inspection and enforcement 39 40 6 9 5 1 0 80 15 1218
2017 Communications or public affairs 53 39 0 8 0 0 0 92 8 38
2017 Access to information and privacy 40 45 3 7 2 0 2 87 10 40
2017 Security 46 38 12 0 4 0 0 84 4 24
2017 Science and technology 45 49 0 3 3 0 0 93 7 29
2017 Legal services 30 47 12 12 0 0 0 76 12 17
2017 Administration and operations 49 37 4 6 3 0 1 87 9 313
2017 Human resources 54 26 4 8 5 2 1 82 14 141
2017 Financial management 55 31 1 9 3 0 1 87 12 76
2017 Real property 49 34 0 0 17 0 0 83 17 12
2017 Materiel management 56 25 6 0 13 0 0 81 13 16
2017 Information management 47 36 8 4 4 0 0 83 8 48
2017 Information technology 50 34 6 6 3 0 1 85 9 271
2017 Internal audit 38 35 4 12 12 0 0 73 23 26
2017 Evaluation 44 28 7 7 14 0 0 72 21 14
2017 Data sciences 30 54 0 16 0 0 0 84 16 18
2017 Policy 40 44 6 4 6 0 0 84 10 48
2017 Project management 45 35 0 8 8 2 2 83 17 62
2017 Other services to the public 40 36 8 10 5 0 0 76 16 275
2017 None of the above 45 36 7 6 5 1 0 82 11 643
2014 Client contact centre 54 34 4 4 3 1 1 89 7 537
2014 Federal regulators 54 35 5 5 0 0 0 89 5 37
2014 Compliance, inspection and enforcement 48 33 6 8 4 0 0 82 12 1258
2014 Communications or public affairs 55 27 5 4 5 0 5 86 9 44
2014 Access to information and privacy 64 25 11 0 0 0 0 89 0 28
2014 Security 41 41 8 0 0 10 0 91 0 23
2014 Science and technology 67 25 0 4 0 0 4 96 4 24
2014 Legal services 54 46 0 0 0 0 0 100 0 13
2014 Administration and operations 59 24 5 7 3 0 0 84 11 350
2014 Human resources 53 31 5 8 4 0 0 84 12 147
2014 Financial management 50 34 3 7 5 0 0 84 13 94
2014 Procurement 67 25 0 0 8 0 0 92 8 12
2014 Real property 54 46 0 0 0 0 0 100 0 11
2014 Materiel management 40 40 0 13 7 0 0 80 20 15
2014 Information management 43 28 8 16 5 0 0 72 21 39
2014 Information technology 56 31 4 5 3 0 0 87 8 289
2014 Internal audit 52 38 0 3 6 0 0 90 10 31
2014 Evaluation 43 48 4 5 0 0 0 91 5 23
2014 Other services to the public 52 30 6 8 3 1 0 83 12 358
2014 None of the above 49 35 5 6 4 0 0 84 11 577

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 28 8 3 1 2 3 87 5 4640
2020 Health care practitioners 59 25 6 8 3 0 0 83 11 37
2020 Federal regulators 56 22 7 5 1 3 6 86 6 212
2020 Compliance, inspection and enforcement 49 30 9 5 2 2 3 84 7 9268
2020 Communications or public affairs 61 27 4 3 1 2 3 92 4 397
2020 Access to information and privacy 52 34 8 2 1 2 2 89 3 398
2020 Security 62 27 5 2 1 1 1 92 3 261
2020 Science and technology 47 36 6 3 3 3 1 87 7 197
2020 Library services 40 46 3 3 7 0 0 86 10 27
2020 Legal services 51 32 6 3 4 2 2 87 7 136
2020 Administration and operations 57 27 7 3 2 2 3 88 5 2401
2020 Human resources 64 24 5 3 1 1 2 90 4 1167
2020 Financial management 53 28 10 3 2 2 3 85 5 613
2020 Procurement 54 31 5 4 0 1 5 91 4 81
2020 Real property 63 21 8 2 2 1 3 87 4 154
2020 Materiel management 47 28 15 7 0 2 1 78 7 84
2020 Information management 58 23 6 4 3 3 3 86 7 285
2020 Information technology 54 28 7 3 1 3 4 88 4 2422
2020 Internal audit 47 35 7 2 2 3 5 88 4 342
2020 Evaluation 53 30 5 5 1 3 3 87 7 150
2020 Data sciences 54 31 6 3 1 2 2 89 5 200
2020 Policy 55 27 8 4 2 2 3 85 7 418
2020 Project management 58 26 7 3 2 2 3 88 4 695
2020 Other services to the public 55 27 8 3 1 2 4 87 5 2482
2020 None of the above 49 28 10 3 3 3 4 83 6 3157
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 31 13 6 3 5 1 76 10 4638
2020 Health care practitioners 32 38 6 11 3 11 0 78 15 37
2020 Federal regulators 40 33 13 7 2 4 0 77 10 212
2020 Compliance, inspection and enforcement 38 35 13 7 3 3 0 76 10 9239
2020 Communications or public affairs 41 35 10 9 3 2 0 77 12 397
2020 Access to information and privacy 42 33 11 5 3 4 2 79 9 400
2020 Security 47 31 10 8 1 3 0 81 9 262
2020 Science and technology 31 35 18 8 3 5 0 69 12 192
2020 Library services 47 37 9 7 0 0 0 84 7 26
2020 Legal services 32 40 14 8 4 1 0 73 12 135
2020 Administration and operations 46 32 11 6 3 2 0 80 9 2393
2020 Human resources 43 34 11 8 2 2 0 79 9 1164
2020 Financial management 43 34 11 6 3 2 0 79 9 607
2020 Procurement 43 40 10 4 1 1 0 85 5 80
2020 Real property 41 40 9 5 2 3 1 83 8 153
2020 Materiel management 38 25 21 9 7 0 1 63 16 85
2020 Information management 40 32 13 7 1 5 2 78 9 285
2020 Information technology 42 33 13 5 3 4 0 78 8 2412
2020 Internal audit 41 35 13 6 1 4 0 79 7 339
2020 Evaluation 38 41 9 8 1 3 0 81 9 150
2020 Data sciences 38 36 15 5 2 4 0 77 7 200
2020 Policy 41 32 14 6 5 2 0 75 11 417
2020 Project management 39 36 12 9 2 2 0 77 11 690
2020 Other services to the public 44 31 12 6 2 4 1 79 9 2472
2020 None of the above 39 32 13 7 4 4 0 75 11 3154

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 36 8 6 1 1 1 84 8 4663
2020 Health care practitioners 50 36 0 8 3 3 0 89 11 37
2020 Federal regulators 52 33 9 4 2 0 0 85 6 213
2020 Compliance, inspection and enforcement 40 42 9 7 1 0 0 83 8 9278
2020 Communications or public affairs 51 37 7 5 0 1 0 88 5 395
2020 Access to information and privacy 45 39 9 6 0 0 0 85 6 399
2020 Security 47 42 6 4 0 0 0 89 5 262
2020 Science and technology 38 44 9 7 1 1 0 82 8 196
2020 Library services 56 40 3 0 0 0 0 97 0 27
2020 Legal services 37 41 14 6 1 0 0 78 7 136
2020 Administration and operations 48 39 7 4 1 0 0 87 6 2402
2020 Human resources 48 39 7 5 1 0 0 87 6 1166
2020 Financial management 43 45 7 4 1 0 0 88 5 614
2020 Procurement 44 41 9 4 2 0 0 85 6 81
2020 Real property 42 44 7 4 3 0 1 87 6 154
2020 Materiel management 38 37 14 9 1 0 0 76 10 86
2020 Information management 42 41 9 5 1 2 0 85 6 285
2020 Information technology 48 37 9 5 1 0 0 85 6 2421
2020 Internal audit 44 42 8 6 0 0 0 86 6 342
2020 Evaluation 49 36 8 6 1 0 0 85 8 150
2020 Data sciences 44 40 11 3 2 0 0 85 5 200
2020 Policy 47 37 9 6 0 0 0 85 6 419
2020 Project management 45 41 8 6 1 0 0 85 6 696
2020 Other services to the public 51 36 7 4 1 0 0 88 6 2486
2020 None of the above 44 40 9 5 1 1 0 85 6 3165

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 35 9 7 2 1 1 82 9 4632
2020 Health care practitioners 48 41 0 6 3 3 0 91 9 37
2020 Federal regulators 49 33 10 5 3 0 0 82 8 213
2020 Compliance, inspection and enforcement 41 40 10 7 2 0 0 81 8 9234
2020 Communications or public affairs 46 37 12 4 0 1 0 84 5 393
2020 Access to information and privacy 46 36 10 7 0 0 0 83 7 397
2020 Security 47 38 9 5 1 0 0 86 6 260
2020 Science and technology 37 40 14 7 1 1 0 78 8 195
2020 Library services 63 30 3 3 0 0 0 93 3 27
2020 Legal services 36 41 12 7 2 1 0 78 9 136
2020 Administration and operations 46 37 9 6 2 0 0 84 7 2393
2020 Human resources 47 36 9 6 1 1 0 83 7 1162
2020 Financial management 42 41 10 6 1 1 0 84 7 611
2020 Procurement 44 40 11 4 1 0 0 84 5 81
2020 Real property 44 41 11 3 0 0 1 85 4 152
2020 Materiel management 34 40 14 11 1 0 0 74 13 83
2020 Information management 41 38 12 6 1 2 0 81 7 284
2020 Information technology 47 35 11 5 1 1 0 82 7 2411
2020 Internal audit 42 41 12 5 0 1 0 83 5 342
2020 Evaluation 50 34 10 3 3 1 0 84 6 149
2020 Data sciences 44 37 13 3 2 0 0 82 5 199
2020 Policy 46 35 11 6 1 1 0 82 7 418
2020 Project management 44 39 9 7 1 0 0 83 8 696
2020 Other services to the public 49 34 8 6 2 1 0 84 8 2479
2020 None of the above 44 37 11 5 2 1 0 82 7 3144

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 35 12 4 1 1 2 83 5 4641
2020 Health care practitioners 34 50 8 3 3 3 0 86 6 37
2020 Federal regulators 45 34 14 2 2 1 0 81 4 210
2020 Compliance, inspection and enforcement 38 41 14 4 1 1 1 80 5 9194
2020 Communications or public affairs 44 36 13 4 1 1 0 82 5 395
2020 Access to information and privacy 45 33 15 3 1 1 1 80 4 399
2020 Security 40 38 15 5 1 0 1 79 6 260
2020 Science and technology 34 39 18 5 3 1 1 74 8 196
2020 Library services 42 29 22 7 0 0 0 71 7 27
2020 Legal services 30 37 21 8 1 1 1 69 10 135
2020 Administration and operations 42 37 14 4 1 1 1 81 5 2388
2020 Human resources 45 37 12 4 1 1 1 83 4 1158
2020 Financial management 40 37 17 4 1 0 0 78 5 609
2020 Procurement 33 36 28 2 0 0 0 69 2 81
2020 Real property 43 34 14 3 3 1 2 79 6 153
2020 Materiel management 33 42 18 7 0 0 0 75 7 85
2020 Information management 34 38 22 5 0 0 1 73 5 281
2020 Information technology 41 34 16 4 2 1 1 77 6 2409
2020 Internal audit 40 42 12 3 1 1 0 84 4 341
2020 Evaluation 40 39 16 3 1 1 1 79 5 150
2020 Data sciences 32 40 17 3 3 2 1 75 7 199
2020 Policy 43 38 14 3 1 0 0 81 5 416
2020 Project management 38 39 16 5 1 1 1 78 6 691
2020 Other services to the public 45 34 15 3 1 1 1 81 5 2461
2020 None of the above 39 36 17 4 1 1 1 77 6 3136

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 53 31 9 3 1 2 2 87 3 4634
2020 Health care practitioners 42 41 3 6 3 3 3 88 9 37
2020 Federal regulators 59 27 10 2 1 1 0 86 3 212
2020 Compliance, inspection and enforcement 48 37 10 3 1 1 0 86 4 9238
2020 Communications or public affairs 57 28 9 1 1 1 1 88 3 394
2020 Access to information and privacy 52 32 12 1 1 1 2 87 1 396
2020 Security 55 35 6 2 1 1 0 91 3 262
2020 Science and technology 44 34 11 7 2 1 2 80 9 195
2020 Library services 63 27 0 10 0 0 0 90 10 27
2020 Legal services 45 39 8 4 1 1 1 86 6 136
2020 Administration and operations 55 32 9 2 1 1 1 88 3 2389
2020 Human resources 56 32 7 2 1 1 1 90 3 1163
2020 Financial management 52 33 9 3 1 2 1 87 4 611
2020 Procurement 51 32 15 0 0 0 1 85 0 81
2020 Real property 54 33 7 1 3 0 2 88 4 152
2020 Materiel management 43 39 11 6 0 1 0 83 6 85
2020 Information management 46 33 11 3 0 4 3 85 3 284
2020 Information technology 51 32 10 3 1 1 1 86 4 2413
2020 Internal audit 46 41 9 3 0 1 0 88 3 342
2020 Evaluation 53 36 8 1 1 1 0 90 3 150
2020 Data sciences 51 36 10 2 0 1 0 88 2 199
2020 Policy 55 31 8 3 1 1 1 88 4 419
2020 Project management 52 32 10 3 1 1 1 86 4 696
2020 Other services to the public 54 30 10 3 1 1 1 86 4 2472
2020 None of the above 48 34 11 3 1 2 1 84 4 3147

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 68 16 4 1 0 8 3 94 1 4651
2020 Health care practitioners 61 20 3 0 0 14 3 97 0 36
2020 Federal regulators 69 14 6 1 0 9 1 93 1 211
2020 Compliance, inspection and enforcement 62 18 5 1 1 10 5 92 1 9247
2020 Communications or public affairs 81 12 3 0 0 2 1 96 0 393
2020 Access to information and privacy 69 16 5 0 0 7 2 94 1 401
2020 Security 71 20 3 0 1 4 1 95 1 262
2020 Science and technology 60 20 7 0 1 7 5 90 1 195
2020 Library services 66 7 5 0 0 19 3 94 0 27
2020 Legal services 68 19 5 0 1 5 2 94 1 136
2020 Administration and operations 71 17 3 1 0 5 3 95 1 2394
2020 Human resources 79 15 3 0 0 3 0 97 1 1160
2020 Financial management 72 17 4 1 0 4 2 95 1 612
2020 Procurement 78 16 2 0 0 4 0 97 0 81
2020 Real property 70 14 6 1 1 5 3 91 3 153
2020 Materiel management 58 22 8 3 0 2 7 88 4 86
2020 Information management 70 17 5 0 1 4 2 93 1 283
2020 Information technology 72 16 4 0 0 5 2 94 1 2417
2020 Internal audit 63 22 4 1 1 7 2 94 2 342
2020 Evaluation 68 14 6 1 0 10 2 93 1 149
2020 Data sciences 75 16 3 0 2 4 1 95 2 200
2020 Policy 75 13 4 0 0 6 2 95 1 418
2020 Project management 75 17 3 1 0 3 2 96 1 696
2020 Other services to the public 67 14 5 0 0 9 4 93 1 2477
2020 None of the above 62 18 6 0 1 10 4 92 1 3157

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 30 6 3 1 3 1 90 4 4632
2020 Health care practitioners 48 41 3 3 3 3 0 91 6 37
2020 Federal regulators 57 29 11 0 0 2 0 88 1 213
2020 Compliance, inspection and enforcement 59 31 6 2 1 1 0 91 3 9237
2020 Communications or public affairs 56 29 8 4 1 2 0 87 5 395
2020 Access to information and privacy 55 29 9 2 0 2 2 88 3 398
2020 Security 62 31 3 2 0 0 0 94 3 261
2020 Science and technology 49 36 7 5 1 0 1 87 6 196
2020 Library services 53 36 5 7 0 0 0 88 7 27
2020 Legal services 47 35 11 4 1 1 1 84 5 135
2020 Administration and operations 61 28 6 3 1 1 0 90 4 2395
2020 Human resources 65 28 4 2 0 1 0 93 2 1160
2020 Financial management 57 31 7 2 1 2 0 90 3 609
2020 Procurement 62 29 4 2 1 3 0 93 3 79
2020 Real property 65 25 8 0 1 1 0 90 2 154
2020 Materiel management 47 35 8 9 0 1 0 83 9 85
2020 Information management 50 30 10 4 0 3 1 85 5 282
2020 Information technology 54 31 8 3 1 2 1 88 4 2406
2020 Internal audit 57 34 5 1 1 1 0 92 3 339
2020 Evaluation 60 29 4 5 1 1 0 90 6 147
2020 Data sciences 49 32 10 4 2 4 0 84 6 199
2020 Policy 59 28 5 5 1 2 0 89 6 414
2020 Project management 59 31 6 3 1 0 0 90 3 691
2020 Other services to the public 61 28 5 3 1 1 1 91 4 2479
2020 None of the above 54 31 8 3 1 2 0 88 4 3146

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 54 29 8 4 3 2 0 85 7 4627
2020 Health care practitioners 57 20 9 9 6 0 0 77 14 36
2020 Federal regulators 56 22 9 7 4 2 0 79 11 212
2020 Compliance, inspection and enforcement 48 31 9 7 4 1 0 79 11 9243
2020 Communications or public affairs 59 26 7 5 3 0 0 86 8 395
2020 Access to information and privacy 55 28 9 5 1 2 0 85 6 398
2020 Security 63 23 6 5 2 1 0 87 7 261
2020 Science and technology 47 31 10 7 5 0 1 78 12 193
2020 Library services 54 32 3 3 7 0 0 86 10 27
2020 Legal services 52 27 7 9 3 1 1 81 12 136
2020 Administration and operations 56 27 7 5 4 1 0 84 9 2392
2020 Human resources 59 27 7 4 2 1 1 87 6 1161
2020 Financial management 54 29 8 5 3 1 0 84 8 611
2020 Procurement 55 31 4 5 5 0 0 86 10 79
2020 Real property 55 26 8 5 5 1 0 82 11 153
2020 Materiel management 50 32 6 9 3 0 0 82 12 85
2020 Information management 50 30 10 5 3 3 0 82 8 284
2020 Information technology 56 27 8 5 3 1 1 85 7 2406
2020 Internal audit 50 33 7 7 2 1 0 84 9 341
2020 Evaluation 54 28 9 5 3 0 0 82 8 149
2020 Data sciences 58 27 7 6 2 0 0 85 8 200
2020 Policy 59 23 7 8 3 0 0 82 11 418
2020 Project management 60 25 8 5 3 1 0 85 7 690
2020 Other services to the public 53 28 9 6 3 1 1 82 9 2474
2020 None of the above 49 29 10 6 4 2 1 80 10 3151

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 61 26 7 2 1 1 1 89 4 4635
2020 Health care practitioners 42 36 6 6 3 0 8 85 9 37
2020 Federal regulators 63 20 9 5 1 1 1 84 6 213
2020 Compliance, inspection and enforcement 59 29 7 3 1 1 0 89 4 9254
2020 Communications or public affairs 65 24 6 2 1 2 0 91 3 393
2020 Access to information and privacy 58 29 7 2 1 0 2 89 4 400
2020 Security 65 27 5 1 2 0 1 92 3 259
2020 Science and technology 57 28 10 4 1 0 0 85 5 196
2020 Library services 68 29 0 3 0 0 0 97 3 27
2020 Legal services 53 31 7 5 2 1 1 85 7 136
2020 Administration and operations 63 26 6 3 1 1 0 89 4 2391
2020 Human resources 68 24 4 2 1 1 0 93 3 1162
2020 Financial management 61 27 5 2 2 2 0 91 4 613
2020 Procurement 54 35 6 0 1 3 1 92 1 79
2020 Real property 60 25 9 4 0 0 1 86 4 153
2020 Materiel management 41 41 7 7 3 0 1 83 10 84
2020 Information management 57 27 9 3 1 3 1 87 3 285
2020 Information technology 62 26 7 2 2 1 1 89 4 2410
2020 Internal audit 58 31 6 2 2 2 0 91 3 341
2020 Evaluation 61 27 6 6 1 0 0 88 7 149
2020 Data sciences 61 27 6 2 1 2 0 90 4 199
2020 Policy 65 24 6 3 1 0 0 90 4 415
2020 Project management 65 26 6 2 0 0 0 92 3 694
2020 Other services to the public 62 25 7 3 1 1 1 88 5 2476
2020 None of the above 57 27 9 4 2 1 1 85 6 3152

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 98 2 422
2020 Federal regulators 100 0 40
2020 Compliance, inspection and enforcement 99 1 1455
2020 Communications or public affairs 99 1 71
2020 Access to information and privacy 100 0 30
2020 Security 97 3 60
2020 Science and technology 96 4 23
2020 Legal services 96 4 30
2020 Administration and operations 95 5 509
2020 Human resources 98 2 231
2020 Financial management 98 2 118
2020 Procurement 100 0 12
2020 Real property 100 0 32
2020 Materiel management 50 50 12
2020 Information management 100 0 32
2020 Information technology 99 1 505
2020 Internal audit 100 0 30
2020 Evaluation 100 0 11
2020 Data sciences 100 0 28
2020 Policy 97 3 58
2020 Project management 97 3 127
2020 Other services to the public 95 5 236
2020 None of the above 96 4 325

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 23 42 14 17 4 0 0 65 21 412
2020 Federal regulators 20 30 20 20 10 0 0 50 30 40
2020 Compliance, inspection and enforcement 22 44 16 13 4 0 0 67 18 1439
2020 Communications or public affairs 24 43 11 19 1 1 0 68 20 70
2020 Access to information and privacy 23 23 13 34 7 0 0 46 40 30
2020 Security 21 37 20 17 3 2 0 59 21 58
2020 Science and technology 19 40 23 13 4 0 0 59 17 22
2020 Legal services 14 41 14 20 10 0 0 55 31 29
2020 Administration and operations 21 44 17 13 5 0 0 65 18 481
2020 Human resources 21 43 14 17 5 0 0 64 22 226
2020 Financial management 21 45 15 15 3 1 0 67 18 115
2020 Procurement 33 42 8 17 0 0 0 75 17 12
2020 Real property 22 34 22 13 9 0 0 56 22 32
2020 Information management 19 31 19 22 7 0 3 52 29 32
2020 Information technology 24 39 15 14 7 0 0 63 21 501
2020 Internal audit 10 40 17 20 14 0 0 50 34 30
2020 Evaluation 37 27 18 9 9 0 0 64 18 11
2020 Data sciences 18 36 22 17 7 0 0 54 24 28
2020 Policy 30 34 13 18 5 0 0 64 23 56
2020 Project management 23 34 21 11 9 0 2 58 20 123
2020 Other services to the public 25 41 14 16 4 0 0 66 20 225
2020 None of the above 21 41 13 17 8 0 0 62 25 313

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 35 10 3 1 3 0 85 5 4652
2020 Health care practitioners 45 41 3 3 3 6 0 91 6 37
2020 Federal regulators 48 35 10 4 0 2 0 85 4 213
2020 Compliance, inspection and enforcement 45 41 9 3 1 1 0 86 5 9260
2020 Communications or public affairs 44 40 8 5 2 1 0 85 6 397
2020 Access to information and privacy 45 38 9 4 1 1 2 85 5 397
2020 Security 51 38 6 3 1 1 0 90 4 262
2020 Science and technology 38 42 13 5 1 0 0 80 6 197
2020 Library services 48 44 0 8 0 0 0 92 8 27
2020 Legal services 42 40 12 5 1 0 0 82 6 136
2020 Administration and operations 50 37 8 3 1 1 0 88 4 2401
2020 Human resources 49 38 7 4 0 1 0 88 5 1162
2020 Financial management 47 38 10 3 1 1 0 85 4 611
2020 Procurement 49 47 1 1 1 0 0 96 2 81
2020 Real property 51 34 8 6 0 1 0 85 6 154
2020 Materiel management 42 36 12 6 2 0 1 80 8 85
2020 Information management 46 33 11 5 0 3 2 83 5 286
2020 Information technology 46 37 10 4 1 2 0 85 5 2415
2020 Internal audit 44 42 8 4 1 1 0 87 5 343
2020 Evaluation 43 38 15 2 1 0 0 82 3 150
2020 Data sciences 44 39 10 2 3 3 0 85 5 199
2020 Policy 48 37 7 4 2 1 0 86 7 415
2020 Project management 43 42 8 5 1 1 0 87 5 694
2020 Other services to the public 51 35 8 4 1 1 0 87 5 2484
2020 None of the above 45 37 11 3 2 2 0 84 5 3161
2019 Client contact centre 33 40 14 7 3 2 0 75 11 3759
2019 Health care practitioners 26 40 24 9 0 0 0 66 9 32
2019 Federal regulators 41 39 10 6 4 1 0 81 10 225
2019 Compliance, inspection and enforcement 34 43 13 6 3 1 0 78 9 8733
2019 Communications or public affairs 31 43 13 8 3 2 0 76 10 367
2019 Access to information and privacy 42 34 13 6 2 2 0 78 8 367
2019 Security 38 37 11 7 4 3 0 77 11 223
2019 Science and technology 27 45 14 8 5 2 0 73 13 179
2019 Library services 46 42 3 3 3 0 3 91 6 33
2019 Legal services 29 47 11 7 3 3 0 79 10 138
2019 Administration and operations 39 39 12 5 2 1 0 79 8 2477
2019 Human resources 40 42 10 5 2 1 0 83 7 1031
2019 Financial management 39 39 13 5 3 1 0 79 8 684
2019 Procurement 37 42 18 1 0 1 0 80 2 66
2019 Real property 32 43 14 5 3 2 1 77 8 160
2019 Materiel management 33 36 18 6 3 4 1 72 9 131
2019 Information management 31 40 16 7 2 3 0 74 9 319
2019 Information technology 35 37 17 6 2 3 0 74 9 2420
2019 Internal audit 32 41 16 6 2 3 0 75 8 381
2019 Evaluation 32 43 14 7 2 2 0 77 9 190
2019 Data sciences 36 32 20 8 2 3 0 69 10 235
2019 Policy 38 39 13 9 2 1 0 77 10 376
2019 Project management 36 44 12 5 2 1 0 81 7 597
2019 Other services to the public 39 38 14 6 3 1 0 78 8 2141
2019 None of the above 34 39 15 6 3 3 0 75 9 3406
2018 Client contact centre 33 42 13 7 3 2 0 76 10 3431
2018 Health care practitioners 24 44 25 0 4 3 0 69 4 41
2018 Federal regulators 40 41 9 6 3 0 0 81 10 246
2018 Compliance, inspection and enforcement 31 44 13 7 3 1 0 76 10 8730
2018 Communications or public affairs 29 46 12 8 1 3 0 78 9 351
2018 Access to information and privacy 38 34 16 8 2 2 0 73 11 326
2018 Security 39 41 12 6 2 1 0 80 8 227
2018 Science and technology 28 41 18 7 5 2 0 70 12 171
2018 Library services 36 38 8 14 3 0 0 75 17 28
2018 Legal services 33 38 16 4 4 4 0 74 9 115
2018 Administration and operations 37 43 11 5 2 2 0 81 7 2400
2018 Human resources 39 43 11 4 2 1 0 83 6 1009
2018 Financial management 34 40 14 5 3 3 0 77 8 693
2018 Procurement 36 46 15 3 1 0 0 81 4 75
2018 Real property 37 40 15 3 2 2 1 79 6 145
2018 Materiel management 35 30 23 7 4 1 1 66 10 139
2018 Information management 34 38 16 6 3 3 0 74 10 302
2018 Information technology 33 39 17 6 2 3 0 74 8 2434
2018 Internal audit 32 42 14 7 3 2 1 75 11 382
2018 Evaluation 34 35 20 7 2 2 0 71 9 194
2018 Data sciences 30 37 15 9 4 5 0 71 14 167
2018 Policy 38 39 13 8 1 1 1 78 9 345
2018 Project management 35 40 12 9 3 1 0 76 12 540
2018 Other services to the public 36 39 13 7 3 2 0 76 10 1791
2018 None of the above 33 40 15 6 3 2 0 75 9 3108
2017 Client contact centre 26 43 15 8 4 3 0 72 13 3279
2017 Health care practitioners 33 40 16 4 4 0 4 76 8 27
2017 Federal regulators 27 44 13 6 6 4 0 74 12 235
2017 Compliance, inspection and enforcement 26 45 15 8 5 2 0 73 13 8839
2017 Communications or public affairs 27 42 15 6 4 6 0 74 10 327
2017 Access to information and privacy 27 39 19 6 5 5 0 69 12 271
2017 Security 31 43 16 5 3 2 0 75 9 246
2017 Science and technology 23 41 16 9 4 6 0 69 15 256
2017 Library services 42 45 7 7 0 0 0 86 7 29
2017 Legal services 18 43 16 11 9 2 1 63 21 110
2017 Administration and operations 32 44 13 6 3 2 0 78 9 2452
2017 Human resources 37 43 10 5 4 1 0 81 9 961
2017 Financial management 32 37 16 8 3 4 0 72 12 667
2017 Procurement 34 43 11 4 0 7 0 83 5 70
2017 Real property 29 42 14 6 7 4 0 73 13 120
2017 Materiel management 30 35 18 3 9 4 1 68 13 118
2017 Information management 26 44 16 6 4 4 0 73 10 262
2017 Information technology 27 41 18 6 3 5 0 71 10 2570
2017 Internal audit 25 41 18 8 4 4 0 69 12 277
2017 Evaluation 29 41 16 7 2 4 1 73 10 142
2017 Data sciences 28 47 11 10 1 2 1 77 11 180
2017 Policy 29 45 14 5 4 2 0 76 10 341
2017 Project management 32 41 14 6 3 4 0 76 10 514
2017 Other services to the public 28 42 15 7 5 4 0 72 12 1815
2017 None of the above 26 41 16 7 5 5 0 71 12 4585

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 27 11 8 5 2 1 74 14 4643
2020 Health care practitioners 42 22 6 14 14 3 0 66 28 37
2020 Federal regulators 47 23 9 10 9 1 0 72 19 212
2020 Compliance, inspection and enforcement 36 29 13 11 8 2 1 67 20 9252
2020 Communications or public affairs 50 26 9 9 5 1 0 77 14 397
2020 Access to information and privacy 47 26 12 8 5 2 0 74 13 398
2020 Security 51 24 8 8 6 2 0 77 14 260
2020 Science and technology 39 25 10 14 10 1 0 66 24 196
2020 Library services 31 42 7 13 7 0 0 73 20 27
2020 Legal services 40 28 12 10 8 2 0 70 18 136
2020 Administration and operations 46 27 10 9 7 1 1 75 16 2397
2020 Human resources 47 29 10 9 4 1 0 76 14 1162
2020 Financial management 42 28 10 13 4 1 1 72 17 609
2020 Procurement 44 31 6 12 5 0 1 76 18 81
2020 Real property 44 21 16 9 8 1 0 67 17 152
2020 Materiel management 39 32 11 11 7 0 1 71 18 86
2020 Information management 39 28 12 9 6 4 2 72 16 286
2020 Information technology 44 29 12 8 5 2 1 75 13 2409
2020 Internal audit 40 32 13 7 5 3 0 75 12 341
2020 Evaluation 44 30 11 5 8 2 0 75 14 150
2020 Data sciences 43 32 10 10 4 1 0 75 14 200
2020 Policy 46 26 11 9 7 1 1 72 16 417
2020 Project management 46 29 10 9 5 1 0 76 14 694
2020 Other services to the public 44 26 10 10 7 2 1 72 17 2473
2020 None of the above 40 27 13 9 8 2 1 69 17 3147

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 52 24 12 3 2 5 2 82 5 4634
2020 Health care practitioners 45 27 14 6 3 6 0 77 9 37
2020 Federal regulators 56 23 11 3 1 5 0 84 4 210
2020 Compliance, inspection and enforcement 47 29 14 4 3 3 1 79 7 9211
2020 Communications or public affairs 63 23 7 3 2 2 1 88 5 394
2020 Access to information and privacy 53 25 12 4 1 4 1 82 6 395
2020 Security 58 25 8 4 2 4 0 86 6 262
2020 Science and technology 43 28 15 6 4 3 2 75 10 195
2020 Library services 48 38 7 3 3 0 0 86 7 27
2020 Legal services 47 31 13 1 4 4 0 82 5 134
2020 Administration and operations 56 25 10 3 2 3 1 84 6 2393
2020 Human resources 58 26 10 2 2 2 1 86 4 1155
2020 Financial management 52 27 12 2 2 3 1 83 4 612
2020 Procurement 54 31 6 2 1 5 0 90 4 81
2020 Real property 51 32 6 5 2 4 0 87 7 153
2020 Materiel management 40 34 12 10 2 2 0 75 12 86
2020 Information management 51 24 12 3 2 5 2 81 5 283
2020 Information technology 53 26 11 3 1 5 1 83 5 2409
2020 Internal audit 47 33 13 1 1 3 2 83 3 341
2020 Evaluation 48 27 11 3 1 6 3 83 4 150
2020 Data sciences 54 29 11 1 1 2 1 86 2 198
2020 Policy 56 24 11 4 3 2 1 82 7 415
2020 Project management 57 24 10 4 2 3 0 84 6 694
2020 Other services to the public 51 28 11 2 2 4 2 83 4 2471
2020 None of the above 49 25 14 3 3 5 2 79 6 3151

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 32 14 7 4 3 1 74 11 4646
2020 Health care practitioners 33 42 9 9 6 3 0 77 15 36
2020 Federal regulators 44 30 12 8 4 3 0 75 13 213
2020 Compliance, inspection and enforcement 35 36 16 7 4 2 0 72 11 9266
2020 Communications or public affairs 43 35 11 5 3 2 0 80 8 396
2020 Access to information and privacy 41 35 15 5 3 1 1 77 8 400
2020 Security 44 36 9 6 2 2 0 83 8 262
2020 Science and technology 35 33 18 7 6 1 0 69 13 196
2020 Library services 44 38 7 10 0 0 0 83 10 27
2020 Legal services 34 39 11 9 4 3 0 75 14 135
2020 Administration and operations 43 34 13 6 3 1 0 78 9 2396
2020 Human resources 45 35 12 5 2 1 0 81 8 1164
2020 Financial management 42 35 14 5 3 1 0 78 8 611
2020 Procurement 52 35 7 6 0 0 0 86 6 81
2020 Real property 41 33 11 9 4 0 1 75 13 154
2020 Materiel management 34 28 18 18 2 0 0 62 20 86
2020 Information management 40 33 13 6 2 4 2 77 9 284
2020 Information technology 43 33 14 5 3 2 0 78 8 2416
2020 Internal audit 38 37 15 6 2 1 1 77 8 343
2020 Evaluation 39 38 11 6 3 3 0 79 10 150
2020 Data sciences 40 41 10 4 2 2 0 83 7 200
2020 Policy 46 30 11 7 6 0 0 76 13 418
2020 Project management 42 33 14 7 2 2 0 76 10 695
2020 Other services to the public 41 34 13 6 3 2 0 78 9 2480
2020 None of the above 38 32 16 7 4 2 0 72 11 3154
2019 Client contact centre 26 34 19 12 7 2 0 61 20 3765
2019 Health care practitioners 27 41 16 3 9 3 0 70 13 32
2019 Federal regulators 31 35 16 10 7 1 0 67 18 225
2019 Compliance, inspection and enforcement 25 38 18 11 7 1 0 63 18 8731
2019 Communications or public affairs 27 39 16 8 8 2 0 67 17 366
2019 Access to information and privacy 36 33 15 10 4 2 0 70 15 370
2019 Security 39 35 12 8 4 0 0 75 12 223
2019 Science and technology 25 39 19 10 5 2 0 65 15 179
2019 Library services 49 20 20 0 6 3 3 72 6 33
2019 Legal services 26 37 13 14 8 2 0 64 23 138
2019 Administration and operations 32 38 15 9 5 1 0 70 15 2480
2019 Human resources 34 39 12 9 5 1 0 74 14 1034
2019 Financial management 30 37 16 9 5 2 0 69 15 688
2019 Procurement 48 30 17 4 1 0 0 78 5 66
2019 Real property 25 38 19 10 7 1 1 64 17 160
2019 Materiel management 32 29 20 8 7 4 0 64 15 131
2019 Information management 27 34 19 11 8 2 0 62 19 319
2019 Information technology 34 35 17 8 4 2 0 70 13 2424
2019 Internal audit 30 36 20 10 3 2 0 67 13 380
2019 Evaluation 27 41 16 10 5 1 1 69 15 190
2019 Data sciences 36 34 14 9 4 4 0 73 13 235
2019 Policy 26 35 18 14 5 1 0 62 19 377
2019 Project management 27 42 15 11 3 1 0 70 15 601
2019 Other services to the public 30 35 18 9 6 1 0 66 16 2145
2019 None of the above 27 36 18 11 6 2 0 64 17 3417
2018 Client contact centre 25 37 18 12 8 1 0 63 19 3427
2018 Health care practitioners 22 38 17 17 3 3 0 62 20 41
2018 Federal regulators 23 42 15 11 7 1 0 66 19 246
2018 Compliance, inspection and enforcement 22 38 18 13 8 2 0 61 21 8739
2018 Communications or public affairs 26 36 18 13 5 2 0 64 18 352
2018 Access to information and privacy 33 36 16 7 7 1 0 69 15 326
2018 Security 37 37 14 9 3 0 0 74 12 226
2018 Science and technology 26 29 22 11 10 2 0 56 22 170
2018 Library services 40 28 15 4 14 0 0 67 18 28
2018 Legal services 22 38 18 9 9 4 1 63 18 115
2018 Administration and operations 30 40 14 10 5 2 0 71 15 2405
2018 Human resources 28 41 14 11 4 1 0 70 16 1014
2018 Financial management 29 39 16 9 7 1 0 68 16 689
2018 Procurement 32 50 12 4 1 1 0 82 5 75
2018 Real property 29 35 16 10 7 3 0 66 18 146
2018 Materiel management 27 32 23 11 5 2 0 61 16 141
2018 Information management 25 42 16 9 6 1 0 68 15 301
2018 Information technology 29 39 17 8 5 2 0 69 14 2438
2018 Internal audit 26 40 16 10 5 3 1 68 15 383
2018 Evaluation 30 34 13 13 7 3 0 66 20 192
2018 Data sciences 27 38 14 12 5 4 0 67 18 167
2018 Policy 30 34 16 11 6 3 0 67 17 347
2018 Project management 26 38 16 9 7 3 0 67 17 539
2018 Other services to the public 28 37 16 10 7 2 0 66 17 1792
2018 None of the above 27 36 18 11 6 2 0 64 18 3115
2017 Client contact centre 17 40 18 15 8 1 0 58 23 3281
2017 Health care practitioners 21 53 15 7 4 0 0 74 11 27
2017 Federal regulators 18 36 15 16 11 4 0 56 29 235
2017 Compliance, inspection and enforcement 16 39 18 15 10 2 0 56 26 8857
2017 Communications or public affairs 22 39 16 12 7 3 0 64 20 328
2017 Access to information and privacy 22 39 18 12 6 3 0 63 18 271
2017 Security 27 45 12 10 5 1 0 73 15 246
2017 Science and technology 18 38 21 15 7 1 0 57 22 256
2017 Library services 27 41 11 10 7 3 0 71 18 29
2017 Legal services 15 38 17 20 9 2 0 53 29 111
2017 Administration and operations 23 42 16 11 7 2 0 66 18 2453
2017 Human resources 25 45 13 10 7 1 0 70 17 967
2017 Financial management 23 42 16 10 7 1 0 67 17 669
2017 Procurement 30 47 14 7 0 1 0 78 7 70
2017 Real property 20 42 16 12 9 1 0 62 22 120
2017 Materiel management 25 34 19 11 6 5 0 62 18 116
2017 Information management 21 42 18 12 4 3 0 65 16 265
2017 Information technology 24 43 17 9 5 2 0 68 14 2575
2017 Internal audit 19 44 15 15 5 1 0 65 20 279
2017 Evaluation 20 46 18 8 6 2 0 68 13 143
2017 Data sciences 24 44 17 8 4 3 1 70 12 180
2017 Policy 24 39 15 15 5 2 0 64 20 341
2017 Project management 23 41 16 10 7 3 0 66 17 515
2017 Other services to the public 19 40 17 14 8 2 0 61 22 1817
2017 None of the above 19 39 19 13 7 3 1 59 21 4583

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 46 11 13 4 0 1 73 16 421
2020 Federal regulators 20 42 18 15 5 0 0 62 20 40
2020 Compliance, inspection and enforcement 24 46 14 12 4 1 0 70 16 1455
2020 Communications or public affairs 18 56 10 10 1 3 1 78 12 71
2020 Access to information and privacy 23 40 3 27 7 0 0 63 34 30
2020 Security 27 48 15 8 0 2 0 76 8 60
2020 Science and technology 28 35 33 4 0 0 0 63 4 23
2020 Legal services 20 39 14 10 10 7 0 64 22 30
2020 Administration and operations 26 49 14 9 2 0 0 75 11 508
2020 Human resources 28 50 6 15 1 0 0 78 16 230
2020 Financial management 26 49 9 10 3 2 0 77 14 118
2020 Procurement 33 50 8 0 0 9 0 91 0 12
2020 Real property 34 44 16 6 0 0 0 78 6 32
2020 Materiel management 25 50 8 8 8 0 0 75 17 12
2020 Information management 16 39 20 19 7 0 0 55 25 32
2020 Information technology 26 49 10 11 3 1 1 76 14 504
2020 Internal audit 13 53 13 14 4 3 0 68 18 30
2020 Evaluation 19 63 0 19 0 0 0 81 19 11
2020 Data sciences 15 54 14 17 0 0 0 69 17 28
2020 Policy 34 43 12 4 5 0 2 79 9 58
2020 Project management 25 52 10 9 2 1 1 78 12 127
2020 Other services to the public 24 50 9 12 4 0 0 75 16 236
2020 None of the above 23 49 11 12 4 0 0 73 16 325
2019 Client contact centre 16 51 12 15 5 1 0 68 20 342
2019 Federal regulators 29 41 14 10 6 0 0 70 16 51
2019 Compliance, inspection and enforcement 19 48 12 15 4 1 1 68 19 1336
2019 Communications or public affairs 28 46 12 11 0 2 2 76 11 57
2019 Access to information and privacy 19 13 13 32 24 0 0 32 55 16
2019 Security 21 47 10 14 4 2 2 71 19 51
2019 Science and technology 34 33 22 6 5 0 0 66 12 18
2019 Legal services 29 37 8 25 0 0 0 66 25 24
2019 Administration and operations 22 49 10 12 5 0 1 73 17 500
2019 Human resources 30 49 9 8 1 0 2 81 10 198
2019 Financial management 23 42 16 12 3 2 3 68 16 121
2019 Real property 24 44 12 12 4 0 4 71 17 25
2019 Materiel management 13 53 13 13 7 0 0 67 20 15
2019 Information management 23 43 14 11 9 0 0 66 20 35
2019 Information technology 25 41 14 11 3 2 3 70 14 484
2019 Internal audit 21 26 31 13 0 4 4 52 14 23
2019 Evaluation 14 34 47 6 0 0 0 47 6 15
2019 Data sciences 20 48 10 13 0 9 0 75 15 31
2019 Policy 16 47 13 14 3 5 3 68 19 64
2019 Project management 31 54 11 5 0 0 0 84 5 95
2019 Other services to the public 32 37 14 14 3 0 0 69 17 208
2019 None of the above 23 50 13 8 4 1 1 74 12 348

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 21 13 8 9 0 3 69 18 4664
2020 Health care practitioners 36 28 14 9 11 0 3 66 20 36
2020 Federal regulators 40 23 12 8 14 1 1 64 23 212
2020 Compliance, inspection and enforcement 36 26 17 10 10 0 1 62 20 9272
2020 Communications or public affairs 55 19 13 7 5 0 2 75 12 397
2020 Access to information and privacy 39 24 15 8 10 1 3 66 19 400
2020 Security 34 25 20 8 12 0 1 60 20 262
2020 Science and technology 43 20 16 8 11 0 2 65 19 197
2020 Library services 36 27 15 10 8 0 3 65 19 27
2020 Legal services 43 18 16 11 9 0 4 63 21 136
2020 Administration and operations 37 24 17 11 10 0 1 62 20 2402
2020 Human resources 50 21 12 8 7 0 2 73 15 1167
2020 Financial management 46 21 13 10 9 0 1 68 19 611
2020 Procurement 37 25 14 11 11 0 2 63 23 81
2020 Real property 36 26 20 7 7 0 4 64 15 153
2020 Materiel management 17 25 30 19 9 0 0 42 28 86
2020 Information management 36 23 17 8 9 2 4 63 18 286
2020 Information technology 46 20 15 8 9 0 2 68 17 2417
2020 Internal audit 43 23 14 7 11 0 1 67 18 343
2020 Evaluation 41 26 15 7 10 0 1 67 17 149
2020 Data sciences 46 22 15 8 9 0 1 68 17 200
2020 Policy 46 21 13 8 9 0 2 68 18 419
2020 Project management 45 20 15 8 9 0 2 67 18 696
2020 Other services to the public 39 24 15 9 10 0 2 65 20 2486
2020 None of the above 40 23 15 10 9 0 2 65 20 3166

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 27 19 9 6 1 1 66 15 4657
2020 Health care practitioners 62 11 14 8 6 0 0 72 14 37
2020 Federal regulators 46 23 13 6 11 0 1 70 17 212
2020 Compliance, inspection and enforcement 39 29 17 8 5 0 1 69 13 9245
2020 Communications or public affairs 40 33 15 6 5 0 0 73 12 397
2020 Access to information and privacy 37 31 19 8 4 0 2 69 12 401
2020 Security 48 28 16 5 2 0 1 76 8 260
2020 Science and technology 39 35 14 8 3 0 1 75 11 197
2020 Library services 41 27 28 0 3 0 0 68 3 27
2020 Legal services 40 24 20 10 7 0 0 63 17 136
2020 Administration and operations 42 29 17 6 5 0 1 72 11 2397
2020 Human resources 50 28 12 5 4 0 1 79 9 1160
2020 Financial management 46 28 15 5 5 0 1 74 10 611
2020 Procurement 37 30 18 9 5 0 1 68 14 80
2020 Real property 40 34 12 8 3 1 1 76 12 153
2020 Materiel management 30 32 19 17 2 0 0 62 19 86
2020 Information management 41 28 16 7 3 3 2 72 11 285
2020 Information technology 52 28 12 5 2 0 1 80 8 2407
2020 Internal audit 37 27 19 10 5 0 0 65 16 342
2020 Evaluation 40 33 15 8 3 0 1 74 11 149
2020 Data sciences 44 32 16 6 1 0 0 77 8 200
2020 Policy 43 30 16 5 5 0 0 73 10 418
2020 Project management 46 29 14 6 3 0 1 76 9 694
2020 Other services to the public 39 30 17 7 6 1 1 69 13 2479
2020 None of the above 40 27 18 8 6 1 1 68 14 3159
2019 Client contact centre 27 28 21 11 11 0 1 56 23 3770
2019 Health care practitioners 32 41 12 3 11 0 0 73 15 32
2019 Federal regulators 33 28 20 8 10 0 0 62 18 224
2019 Compliance, inspection and enforcement 29 32 20 9 9 0 1 61 18 8733
2019 Communications or public affairs 27 34 20 10 9 0 1 62 18 364
2019 Access to information and privacy 32 31 14 11 9 1 2 65 20 370
2019 Security 39 30 12 9 9 0 1 70 18 226
2019 Science and technology 39 29 21 5 3 0 2 70 9 180
2019 Library services 35 30 21 0 11 0 3 66 12 32
2019 Legal services 27 29 18 10 15 1 0 56 25 139
2019 Administration and operations 34 31 17 9 8 0 1 66 17 2485
2019 Human resources 38 29 16 8 7 0 2 68 15 1035
2019 Financial management 35 31 18 7 9 0 0 66 16 687
2019 Procurement 43 28 14 14 1 0 0 71 15 66
2019 Real property 32 25 19 12 9 1 2 59 21 161
2019 Materiel management 32 33 18 8 8 0 1 65 17 130
2019 Information management 35 30 21 7 6 1 1 66 13 319
2019 Information technology 43 31 14 6 4 0 2 76 11 2415
2019 Internal audit 24 29 24 9 12 0 2 54 21 384
2019 Evaluation 35 24 23 10 7 1 1 59 18 190
2019 Data sciences 37 32 18 7 5 0 1 70 13 234
2019 Policy 30 36 16 9 9 1 0 66 18 377
2019 Project management 36 31 17 7 8 0 1 67 15 598
2019 Other services to the public 32 31 19 7 9 0 0 64 17 2142
2019 None of the above 32 29 18 10 10 0 1 62 20 3418
2018 Client contact centre 24 27 21 12 14 0 2 52 27 3438
2018 Health care practitioners 38 21 26 8 7 0 0 60 15 41
2018 Federal regulators 26 27 25 11 9 0 1 54 21 246
2018 Compliance, inspection and enforcement 24 30 23 11 11 0 1 55 22 8758
2018 Communications or public affairs 26 31 20 11 11 0 1 58 21 352
2018 Access to information and privacy 33 33 20 7 6 0 1 67 13 323
2018 Security 28 36 20 9 6 0 0 64 15 226
2018 Science and technology 30 30 20 7 11 1 1 61 18 170
2018 Library services 22 36 22 3 18 0 0 57 21 28
2018 Legal services 25 26 19 10 17 0 2 52 28 115
2018 Administration and operations 30 28 21 11 8 0 2 59 20 2397
2018 Human resources 32 29 19 9 9 0 1 62 18 1012
2018 Financial management 28 32 20 11 9 0 0 60 20 691
2018 Procurement 31 27 30 7 4 0 1 59 11 74
2018 Real property 27 30 24 10 8 0 1 58 18 143
2018 Materiel management 28 33 19 9 10 1 1 62 19 138
2018 Information management 30 30 23 6 10 1 1 61 16 301
2018 Information technology 35 31 18 9 6 0 1 67 15 2436
2018 Internal audit 22 30 19 12 13 1 3 55 26 386
2018 Evaluation 28 31 19 14 7 0 1 60 21 192
2018 Data sciences 29 33 18 10 7 1 3 64 18 166
2018 Policy 30 29 20 8 12 0 1 60 20 348
2018 Project management 30 28 22 7 10 0 3 60 18 540
2018 Other services to the public 27 31 21 10 9 1 1 59 20 1794
2018 None of the above 29 26 21 10 11 1 2 56 22 3115
2017 Client contact centre 22 24 20 14 17 0 3 48 32 3289
2017 Health care practitioners 18 49 4 7 15 3 4 72 24 27
2017 Federal regulators 30 27 19 11 10 1 1 59 22 236
2017 Compliance, inspection and enforcement 25 29 21 12 11 0 1 55 24 8861
2017 Communications or public affairs 31 27 18 11 11 0 2 60 22 327
2017 Access to information and privacy 30 25 23 9 9 0 3 57 19 270
2017 Security 28 33 17 11 9 0 2 63 20 245
2017 Science and technology 27 30 21 9 10 0 3 59 20 255
2017 Library services 35 27 14 17 7 0 0 62 24 29
2017 Legal services 31 30 17 12 10 1 0 61 22 111
2017 Administration and operations 29 28 19 11 11 0 2 58 23 2449
2017 Human resources 29 26 17 12 13 0 2 56 26 964
2017 Financial management 28 30 16 11 11 1 2 60 24 667
2017 Procurement 34 23 23 10 9 0 1 58 19 70
2017 Real property 28 20 21 19 8 2 3 51 27 120
2017 Materiel management 30 32 17 9 8 2 3 65 18 117
2017 Information management 29 30 16 9 13 1 2 60 23 263
2017 Information technology 34 29 17 9 8 1 3 65 18 2566
2017 Internal audit 21 21 21 18 16 0 4 44 35 279
2017 Evaluation 31 27 15 12 12 1 3 60 24 143
2017 Data sciences 31 35 18 8 7 1 1 67 15 180
2017 Policy 34 26 16 10 12 0 3 61 23 342
2017 Project management 32 24 18 12 11 0 2 58 23 514
2017 Other services to the public 28 29 19 11 11 0 2 59 22 1817
2017 None of the above 27 27 20 12 11 1 2 55 24 4585

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 28 22 12 7 1 2 57 20 4658
2020 Health care practitioners 27 19 35 14 5 0 0 46 19 37
2020 Federal regulators 28 28 22 15 6 0 1 57 21 213
2020 Compliance, inspection and enforcement 25 29 26 13 7 0 1 54 20 9269
2020 Communications or public affairs 19 28 26 15 11 0 0 48 27 394
2020 Access to information and privacy 25 31 22 12 7 1 3 57 20 401
2020 Security 27 33 20 12 7 0 1 60 20 261
2020 Science and technology 25 33 23 11 6 0 1 59 17 197
2020 Library services 18 39 27 11 3 0 0 58 15 27
2020 Legal services 24 20 26 16 13 0 1 45 29 136
2020 Administration and operations 25 30 24 12 7 0 0 56 20 2401
2020 Human resources 19 25 28 17 11 0 0 44 28 1165
2020 Financial management 24 31 25 13 6 0 0 55 20 614
2020 Procurement 15 36 25 18 5 1 0 51 24 81
2020 Real property 26 26 29 12 6 1 0 53 18 154
2020 Materiel management 33 32 20 9 3 0 2 67 12 85
2020 Information management 26 30 25 6 9 2 2 58 16 281
2020 Information technology 24 30 25 12 8 0 0 54 20 2409
2020 Internal audit 28 29 26 10 6 0 1 57 16 340
2020 Evaluation 24 35 27 9 5 0 0 58 15 150
2020 Data sciences 25 26 25 15 8 1 0 52 23 200
2020 Policy 26 26 24 13 11 0 0 52 24 418
2020 Project management 20 28 28 15 8 0 1 49 23 695
2020 Other services to the public 28 31 23 10 6 0 1 60 17 2482
2020 None of the above 29 29 24 10 7 1 1 59 17 3162
2019 Client contact centre 27 27 24 12 8 0 2 55 20 3768
2019 Health care practitioners 21 33 21 12 8 0 5 57 21 32
2019 Federal regulators 23 30 27 13 5 1 1 54 19 223
2019 Compliance, inspection and enforcement 20 32 27 13 8 0 1 52 22 8723
2019 Communications or public affairs 22 31 27 13 7 0 0 53 20 364
2019 Access to information and privacy 31 31 18 10 7 0 1 63 18 368
2019 Security 30 36 19 12 3 0 0 67 14 226
2019 Science and technology 24 34 23 12 7 0 1 59 19 178
2019 Library services 17 26 35 17 6 0 0 42 23 33
2019 Legal services 18 27 22 18 14 1 0 46 32 139
2019 Administration and operations 27 32 23 12 6 0 1 59 18 2484
2019 Human resources 19 29 26 17 9 0 1 48 26 1035
2019 Financial management 23 31 28 13 5 0 0 54 18 687
2019 Procurement 27 30 16 17 10 0 0 57 27 66
2019 Real property 21 32 24 10 10 0 3 55 20 161
2019 Materiel management 34 39 21 5 1 0 0 73 6 131
2019 Information management 29 29 24 12 5 0 1 59 17 317
2019 Information technology 24 34 21 12 7 0 1 59 20 2419
2019 Internal audit 23 34 26 11 5 0 1 58 16 384
2019 Evaluation 24 38 26 7 5 1 1 62 12 190
2019 Data sciences 27 37 24 8 4 0 1 65 11 232
2019 Policy 22 28 27 14 8 1 1 51 22 376
2019 Project management 22 34 22 12 9 0 0 56 21 601
2019 Other services to the public 26 31 24 12 7 0 1 57 19 2145
2019 None of the above 28 30 21 12 7 0 1 59 19 3418
2018 Client contact centre 23 25 26 14 9 0 2 49 24 3430
2018 Health care practitioners 20 28 33 11 5 0 3 49 17 41
2018 Federal regulators 15 28 29 14 13 0 1 43 27 246
2018 Compliance, inspection and enforcement 15 28 30 16 10 0 1 43 26 8741
2018 Communications or public affairs 17 23 30 16 13 0 1 41 29 352
2018 Access to information and privacy 27 24 23 14 11 0 1 52 25 324
2018 Security 20 35 28 12 5 0 0 55 17 226
2018 Science and technology 14 28 32 17 9 0 0 42 26 171
2018 Library services 18 26 32 11 13 0 0 45 24 28
2018 Legal services 17 26 23 18 15 0 2 44 33 115
2018 Administration and operations 21 28 29 13 8 0 1 49 21 2395
2018 Human resources 13 23 29 20 14 0 0 36 35 1013
2018 Financial management 20 26 28 17 8 0 0 46 25 691
2018 Procurement 15 38 31 11 5 0 0 53 16 74
2018 Real property 20 32 28 12 8 0 0 52 20 144
2018 Materiel management 32 33 20 11 3 0 1 66 14 139
2018 Information management 24 32 26 10 7 0 0 56 18 302
2018 Information technology 18 30 28 15 8 0 1 49 22 2433
2018 Internal audit 23 29 28 13 6 1 0 53 19 386
2018 Evaluation 21 31 30 12 6 0 0 52 18 193
2018 Data sciences 20 28 28 16 6 1 2 49 22 166
2018 Policy 21 28 27 12 10 0 1 50 23 347
2018 Project management 16 28 26 17 12 0 1 45 29 539
2018 Other services to the public 20 27 30 13 9 0 0 48 22 1790
2018 None of the above 23 28 27 13 8 0 1 52 21 3118
2017 Client contact centre 23 26 26 14 8 0 3 51 23 3280
2017 Health care practitioners 37 18 15 18 5 3 4 59 25 27
2017 Federal regulators 16 27 27 18 12 0 1 43 30 236
2017 Compliance, inspection and enforcement 17 30 28 15 9 0 1 47 24 8858
2017 Communications or public affairs 21 28 25 14 11 0 1 50 25 326
2017 Access to information and privacy 27 23 23 14 11 0 1 51 26 269
2017 Security 29 32 25 10 4 0 0 61 14 245
2017 Science and technology 17 27 30 14 11 0 2 45 25 257
2017 Library services 14 14 24 31 17 0 0 28 48 29
2017 Legal services 17 28 23 14 17 1 0 45 32 110
2017 Administration and operations 22 29 26 14 8 0 1 52 22 2446
2017 Human resources 13 25 27 19 15 0 0 38 35 965
2017 Financial management 21 29 26 15 8 1 0 51 23 667
2017 Procurement 21 38 20 17 4 0 0 58 21 69
2017 Real property 23 31 29 9 5 1 2 56 15 119
2017 Materiel management 31 31 27 7 5 0 0 62 12 117
2017 Information management 22 28 28 12 10 0 1 51 21 263
2017 Information technology 20 31 26 13 8 0 2 53 21 2570
2017 Internal audit 20 28 30 13 6 1 2 49 20 280
2017 Evaluation 25 33 32 7 1 1 1 59 9 143
2017 Data sciences 22 38 24 11 2 1 2 62 13 179
2017 Policy 22 33 23 16 7 0 1 55 22 340
2017 Project management 17 32 27 13 9 0 1 49 23 514
2017 Other services to the public 23 27 26 13 9 0 2 50 23 1816
2017 None of the above 22 29 25 13 8 1 2 52 22 4589

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 45 21 14 6 3 2 9 75 10 4647
2020 Health care practitioners 50 16 14 16 3 0 0 67 19 36
2020 Federal regulators 37 29 17 7 6 2 1 68 14 211
2020 Compliance, inspection and enforcement 36 30 19 9 5 0 1 67 14 9249
2020 Communications or public affairs 26 32 18 15 8 0 0 59 23 396
2020 Access to information and privacy 35 30 15 9 5 0 5 69 15 401
2020 Security 35 34 15 7 6 0 2 70 14 261
2020 Science and technology 29 31 22 12 4 0 2 61 17 194
2020 Library services 21 62 10 7 0 0 0 83 7 27
2020 Legal services 35 22 21 15 7 0 0 57 22 135
2020 Administration and operations 34 32 19 9 5 1 1 67 14 2393
2020 Human resources 28 30 24 10 7 0 1 59 17 1163
2020 Financial management 32 29 20 10 9 0 1 61 19 614
2020 Procurement 26 30 23 16 2 1 1 57 19 81
2020 Real property 30 34 19 13 3 1 0 65 16 153
2020 Materiel management 48 27 15 5 1 2 1 77 7 86
2020 Information management 37 24 20 8 6 2 3 64 15 286
2020 Information technology 32 30 20 10 7 0 1 63 17 2412
2020 Internal audit 35 31 21 7 4 1 1 68 11 341
2020 Evaluation 26 42 15 8 6 1 1 70 14 148
2020 Data sciences 32 32 16 10 7 1 2 66 17 199
2020 Policy 32 29 16 13 8 0 1 62 22 417
2020 Project management 23 34 23 12 7 0 1 58 19 693
2020 Other services to the public 43 28 13 8 3 1 3 75 11 2469
2020 None of the above 40 27 16 9 5 1 3 69 14 3147
2019 Client contact centre 40 23 15 7 5 1 9 70 13 3750
2019 Health care practitioners 35 33 12 6 5 0 8 75 12 32
2019 Federal regulators 32 37 12 11 5 1 3 71 16 223
2019 Compliance, inspection and enforcement 31 32 20 10 6 0 2 64 16 8699
2019 Communications or public affairs 26 36 23 10 4 0 1 63 14 365
2019 Access to information and privacy 44 24 13 7 6 0 5 72 14 368
2019 Security 41 31 15 8 3 1 1 73 12 225
2019 Science and technology 28 30 23 8 8 1 3 60 16 179
2019 Library services 28 42 18 6 3 0 3 72 9 33
2019 Legal services 32 26 17 13 12 1 0 58 25 139
2019 Administration and operations 33 33 18 9 4 1 1 68 14 2472
2019 Human resources 28 34 21 9 6 0 1 62 16 1029
2019 Financial management 33 30 21 9 6 0 1 64 15 685
2019 Procurement 35 27 16 12 9 0 1 63 21 66
2019 Real property 32 24 26 9 5 0 3 58 15 161
2019 Materiel management 54 25 15 4 3 0 0 79 7 129
2019 Information management 40 31 14 9 3 0 2 73 13 318
2019 Information technology 31 33 19 9 6 1 2 65 16 2407
2019 Internal audit 35 28 23 8 3 0 3 65 12 382
2019 Evaluation 35 34 15 10 4 0 3 71 14 189
2019 Data sciences 37 37 13 9 3 0 1 75 12 234
2019 Policy 26 27 25 12 8 1 1 54 21 373
2019 Project management 28 34 21 11 6 0 1 62 17 598
2019 Other services to the public 38 29 18 7 4 1 3 70 12 2137
2019 None of the above 39 28 17 8 6 1 2 68 14 3406
2018 Client contact centre 31 24 19 9 8 1 8 60 19 3414
2018 Health care practitioners 35 33 15 11 3 0 3 70 14 41
2018 Federal regulators 26 27 25 11 8 0 3 55 20 246
2018 Compliance, inspection and enforcement 24 29 24 12 8 0 2 55 21 8719
2018 Communications or public affairs 18 26 29 15 11 0 1 45 26 350
2018 Access to information and privacy 32 27 17 11 10 0 2 60 22 325
2018 Security 36 29 18 12 4 0 1 67 16 224
2018 Science and technology 24 28 27 10 9 0 2 53 20 171
2018 Library services 14 40 26 7 13 0 0 54 20 28
2018 Legal services 25 25 19 19 10 1 2 51 29 112
2018 Administration and operations 27 29 22 13 7 1 2 58 20 2386
2018 Human resources 18 29 27 15 10 0 1 47 25 1009
2018 Financial management 24 29 24 13 9 1 1 54 22 691
2018 Procurement 26 29 23 10 10 0 1 56 20 72
2018 Real property 25 30 25 10 7 1 2 57 18 143
2018 Materiel management 44 24 23 5 3 0 1 69 8 138
2018 Information management 32 28 23 8 6 1 1 62 14 299
2018 Information technology 24 31 23 13 7 0 1 56 20 2423
2018 Internal audit 26 28 27 10 5 1 2 56 16 383
2018 Evaluation 34 26 26 9 4 0 2 61 13 191
2018 Data sciences 26 28 23 13 7 1 3 56 20 165
2018 Policy 25 31 23 13 8 1 0 56 21 348
2018 Project management 21 28 24 18 9 0 1 49 27 539
2018 Other services to the public 30 28 22 11 7 1 2 59 18 1779
2018 None of the above 31 28 22 10 6 1 2 60 16 3106
2017 Client contact centre 30 22 18 10 8 1 10 59 21 3277
2017 Health care practitioners 49 21 11 7 5 3 4 75 13 27
2017 Federal regulators 18 34 24 15 8 0 2 53 23 235
2017 Compliance, inspection and enforcement 25 30 22 13 8 1 2 56 21 8852
2017 Communications or public affairs 25 26 22 17 9 0 2 52 26 327
2017 Access to information and privacy 31 23 19 9 12 1 5 58 22 271
2017 Security 32 34 23 6 3 0 2 67 10 246
2017 Science and technology 19 31 28 11 9 0 1 51 20 255
2017 Library services 14 31 27 14 14 0 0 45 28 29
2017 Legal services 27 21 25 13 11 1 2 49 26 111
2017 Administration and operations 27 29 22 12 6 1 3 58 19 2436
2017 Human resources 18 30 25 16 11 0 1 48 27 964
2017 Financial management 25 30 20 13 9 1 2 56 23 665
2017 Procurement 27 33 20 12 3 0 4 63 16 70
2017 Real property 22 35 23 12 4 2 2 59 17 120
2017 Materiel management 38 32 17 8 2 1 3 72 10 117
2017 Information management 28 30 26 8 6 1 1 59 15 263
2017 Information technology 24 33 21 12 7 1 3 59 19 2568
2017 Internal audit 27 28 23 13 6 1 2 57 19 280
2017 Evaluation 37 32 14 8 3 2 4 73 12 143
2017 Data sciences 36 31 14 12 3 1 3 70 16 180
2017 Policy 28 28 22 12 8 0 1 57 20 342
2017 Project management 23 28 26 15 7 0 2 51 22 512
2017 Other services to the public 31 28 18 11 7 1 5 62 19 1813
2017 None of the above 29 29 20 11 6 1 4 61 18 4581

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 21 17 11 7 4 4 62 20 4636
2020 Health care practitioners 49 24 22 0 2 3 0 75 2 37
2020 Federal regulators 40 24 17 9 4 3 2 68 14 209
2020 Compliance, inspection and enforcement 43 25 15 8 4 2 4 71 12 9228
2020 Communications or public affairs 30 27 19 13 9 0 1 58 22 395
2020 Access to information and privacy 36 24 18 9 9 2 3 63 18 399
2020 Security 34 29 15 13 7 0 1 64 21 261
2020 Science and technology 39 25 19 7 5 2 2 67 12 195
2020 Library services 25 16 39 8 3 8 0 45 12 27
2020 Legal services 32 20 22 19 5 2 0 53 25 135
2020 Administration and operations 39 27 17 8 6 1 2 68 14 2392
2020 Human resources 29 26 20 13 10 1 1 56 24 1162
2020 Financial management 42 24 18 8 5 2 1 68 13 613
2020 Procurement 27 26 22 11 10 2 1 55 22 81
2020 Real property 40 28 16 9 5 2 1 70 14 153
2020 Materiel management 34 33 20 7 4 0 2 68 11 86
2020 Information management 36 22 17 12 9 3 1 60 22 281
2020 Information technology 28 28 23 11 8 1 1 57 19 2405
2020 Internal audit 41 26 18 6 3 3 3 71 9 343
2020 Evaluation 41 32 7 8 7 4 1 77 15 150
2020 Data sciences 37 25 19 13 3 1 1 64 16 200
2020 Policy 39 28 15 9 8 1 1 68 17 416
2020 Project management 27 28 23 11 9 0 1 56 20 695
2020 Other services to the public 46 24 14 7 4 3 3 74 12 2465
2020 None of the above 44 22 15 8 5 3 3 70 14 3139
2019 Client contact centre 31 24 18 11 10 2 4 59 22 3754
2019 Health care practitioners 33 33 19 3 6 0 5 70 10 31
2019 Federal regulators 36 22 18 11 9 1 3 60 21 224
2019 Compliance, inspection and enforcement 35 26 17 10 7 2 3 64 18 8687
2019 Communications or public affairs 30 29 18 13 9 0 1 60 22 365
2019 Access to information and privacy 40 23 14 10 8 2 2 66 19 369
2019 Security 31 30 23 11 5 0 0 60 17 224
2019 Science and technology 32 30 22 7 6 1 2 64 14 181
2019 Library services 9 40 11 25 9 3 3 52 36 33
2019 Legal services 22 26 21 12 16 1 1 49 29 137
2019 Administration and operations 34 28 19 10 7 1 2 64 17 2469
2019 Human resources 23 24 24 15 12 0 1 48 27 1027
2019 Financial management 38 27 17 10 5 1 1 67 16 685
2019 Procurement 42 19 14 10 15 0 0 61 25 66
2019 Real property 32 24 19 15 7 0 3 58 22 161
2019 Materiel management 37 39 14 5 5 0 0 76 10 129
2019 Information management 35 27 14 14 7 1 1 64 22 317
2019 Information technology 27 29 20 13 9 1 1 57 23 2404
2019 Internal audit 41 26 18 6 3 2 4 71 9 382
2019 Evaluation 41 23 18 10 6 0 2 66 16 190
2019 Data sciences 41 25 20 9 5 0 1 66 14 232
2019 Policy 25 23 24 19 7 1 1 49 27 373
2019 Project management 25 27 23 15 9 0 1 53 24 598
2019 Other services to the public 40 25 16 8 7 1 3 68 15 2130
2019 None of the above 40 23 17 9 7 2 3 66 16 3395
2018 Client contact centre 26 23 21 13 11 2 4 52 26 3418
2018 Health care practitioners 50 24 12 7 2 3 3 78 10 41
2018 Federal regulators 27 23 22 16 9 2 2 52 26 245
2018 Compliance, inspection and enforcement 30 24 21 12 8 2 3 57 22 8717
2018 Communications or public affairs 20 25 24 18 11 0 1 46 30 351
2018 Access to information and privacy 36 21 15 10 15 1 2 58 26 324
2018 Security 22 33 24 16 4 0 1 55 21 227
2018 Science and technology 22 31 22 14 5 3 3 57 19 171
2018 Library services 14 26 26 22 13 0 0 40 35 28
2018 Legal services 22 27 18 13 16 0 4 51 30 114
2018 Administration and operations 28 25 22 14 8 1 2 55 23 2390
2018 Human resources 16 24 24 18 17 0 1 40 36 1008
2018 Financial management 30 25 24 11 8 1 2 57 19 683
2018 Procurement 26 22 24 15 9 1 3 49 26 74
2018 Real property 22 33 18 11 11 2 2 57 24 143
2018 Materiel management 35 24 20 13 6 1 1 60 19 139
2018 Information management 31 25 22 13 8 1 0 56 22 299
2018 Information technology 21 27 23 16 11 1 1 49 27 2423
2018 Internal audit 34 24 21 9 8 1 4 61 17 383
2018 Evaluation 38 31 16 10 4 0 1 70 14 193
2018 Data sciences 30 23 19 17 7 1 4 55 25 164
2018 Policy 30 25 20 16 6 2 1 56 23 347
2018 Project management 22 22 26 15 13 0 2 45 29 535
2018 Other services to the public 32 24 19 12 10 2 2 58 23 1782
2018 None of the above 32 24 20 11 8 2 3 59 20 3107
2017 Client contact centre 24 22 19 15 12 2 4 50 29 3281
2017 Health care practitioners 43 14 15 15 5 3 4 61 22 26
2017 Federal regulators 22 23 21 19 9 3 4 48 30 235
2017 Compliance, inspection and enforcement 30 24 19 12 8 2 5 58 21 8852
2017 Communications or public affairs 25 24 22 16 10 1 2 51 26 327
2017 Access to information and privacy 36 17 17 11 15 2 3 55 27 271
2017 Security 33 29 19 11 5 0 2 63 17 246
2017 Science and technology 21 24 27 8 9 5 6 51 19 257
2017 Library services 3 21 28 27 17 3 0 25 46 29
2017 Legal services 22 17 25 19 14 3 0 41 34 110
2017 Administration and operations 29 25 21 13 9 1 3 56 23 2451
2017 Human resources 17 23 23 18 18 0 2 40 37 967
2017 Financial management 30 26 19 11 9 2 3 59 21 667
2017 Procurement 29 25 25 16 4 0 1 55 20 69
2017 Real property 33 28 17 7 9 2 3 65 17 120
2017 Materiel management 27 27 23 11 10 1 2 55 21 118
2017 Information management 24 28 24 10 12 0 2 53 22 265
2017 Information technology 23 27 23 15 9 1 3 52 25 2570
2017 Internal audit 30 19 26 12 6 2 6 53 19 279
2017 Evaluation 32 33 14 12 6 1 3 68 18 143
2017 Data sciences 32 27 19 12 5 1 4 62 18 180
2017 Policy 28 27 21 14 8 1 2 56 22 342
2017 Project management 23 24 23 17 11 0 2 48 28 509
2017 Other services to the public 28 23 19 14 11 3 3 54 26 1816
2017 None of the above 30 24 19 12 9 2 4 57 22 4587

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 60 17 9 3 2 2 7 85 5 4639
2020 Health care practitioners 65 16 6 8 3 0 3 84 11 37
2020 Federal regulators 61 15 9 3 3 0 8 83 7 212
2020 Compliance, inspection and enforcement 66 15 7 2 2 0 8 88 4 9216
2020 Communications or public affairs 44 27 12 9 6 0 2 73 15 395
2020 Access to information and privacy 60 19 9 3 2 0 7 84 6 399
2020 Security 54 21 9 6 3 0 7 81 9 260
2020 Science and technology 56 23 8 3 2 0 7 86 5 196
2020 Library services 64 24 3 0 0 0 8 96 0 27
2020 Legal services 55 13 15 8 4 1 4 72 12 134
2020 Administration and operations 59 19 10 4 2 0 6 83 7 2385
2020 Human resources 51 22 11 7 5 1 4 76 12 1163
2020 Financial management 55 22 12 5 4 0 2 79 9 611
2020 Procurement 48 30 12 5 2 0 3 80 8 80
2020 Real property 63 18 7 5 3 1 3 84 8 153
2020 Materiel management 68 14 6 2 1 0 9 90 4 86
2020 Information management 61 16 9 4 4 3 2 82 8 284
2020 Information technology 49 26 12 6 4 0 3 77 10 2407
2020 Internal audit 64 16 9 2 1 1 8 87 4 340
2020 Evaluation 67 19 7 3 1 1 2 89 4 147
2020 Data sciences 55 20 13 6 3 1 2 77 10 200
2020 Policy 58 17 10 5 3 0 6 80 8 417
2020 Project management 49 24 11 7 5 0 4 76 12 689
2020 Other services to the public 70 14 5 2 1 1 7 91 4 2463
2020 None of the above 66 13 7 3 2 1 8 87 5 3156
2019 Client contact centre 62 18 7 2 2 1 9 88 5 3756
2019 Health care practitioners 55 12 15 3 0 0 14 78 4 32
2019 Federal regulators 65 15 8 4 0 0 7 87 4 221
2019 Compliance, inspection and enforcement 69 14 5 1 1 0 10 92 3 8700
2019 Communications or public affairs 54 24 12 4 2 1 4 82 6 366
2019 Access to information and privacy 68 14 5 2 2 0 8 90 4 368
2019 Security 64 22 6 2 1 0 5 91 3 223
2019 Science and technology 65 21 3 2 1 0 8 93 4 177
2019 Library services 68 24 0 0 0 0 8 100 0 32
2019 Legal services 61 15 8 4 4 1 7 82 9 136
2019 Administration and operations 65 18 6 2 1 1 7 90 4 2472
2019 Human resources 57 21 9 4 3 0 6 82 8 1028
2019 Financial management 61 20 6 4 2 0 6 87 6 684
2019 Procurement 67 15 7 4 0 0 6 87 5 66
2019 Real property 61 15 6 5 2 0 11 85 8 160
2019 Materiel management 72 17 3 2 0 0 6 95 2 129
2019 Information management 71 16 5 2 1 1 5 92 3 319
2019 Information technology 58 22 9 4 2 0 4 84 6 2408
2019 Internal audit 68 15 5 1 1 0 9 92 3 385
2019 Evaluation 70 12 5 3 1 1 8 91 3 190
2019 Data sciences 66 18 7 5 1 0 4 88 6 234
2019 Policy 56 21 11 2 2 1 8 84 4 375
2019 Project management 58 21 8 4 3 0 6 85 7 599
2019 Other services to the public 71 13 4 1 1 0 8 92 3 2133
2019 None of the above 69 14 5 2 2 1 9 91 3 3401
2018 Client contact centre 57 17 10 3 2 1 11 83 5 3407
2018 Health care practitioners 64 19 7 3 0 3 5 90 3 41
2018 Federal regulators 57 15 12 2 2 0 12 81 5 246
2018 Compliance, inspection and enforcement 63 16 6 2 1 1 11 89 4 8720
2018 Communications or public affairs 46 24 11 7 5 0 7 75 13 351
2018 Access to information and privacy 63 18 9 3 3 0 3 84 7 322
2018 Security 62 18 10 3 1 0 6 86 4 227
2018 Science and technology 55 22 7 2 2 0 10 87 5 170
2018 Library services 63 30 4 0 3 0 0 93 3 28
2018 Legal services 57 14 11 3 4 0 9 79 9 114
2018 Administration and operations 59 17 10 3 2 1 9 84 6 2391
2018 Human resources 48 20 13 7 4 0 7 74 12 1008
2018 Financial management 55 22 9 4 2 0 6 83 7 686
2018 Procurement 59 21 6 3 1 0 9 89 4 75
2018 Real property 54 21 11 2 1 1 10 84 4 144
2018 Materiel management 66 19 6 3 1 0 4 89 5 139
2018 Information management 62 17 8 3 2 1 7 86 5 299
2018 Information technology 50 26 11 5 2 0 5 80 8 2428
2018 Internal audit 57 16 11 2 1 1 13 84 3 386
2018 Evaluation 67 20 5 1 0 0 7 94 1 193
2018 Data sciences 61 19 9 2 2 1 7 86 5 166
2018 Policy 62 14 11 2 3 0 8 84 5 347
2018 Project management 52 19 10 5 4 0 9 79 9 539
2018 Other services to the public 62 17 8 2 2 1 8 87 5 1783
2018 None of the above 62 15 7 3 1 1 12 88 4 3104
2017 Client contact centre 51 18 10 3 2 1 16 83 6 3280
2017 Health care practitioners 61 11 0 5 0 3 19 93 7 27
2017 Federal regulators 53 21 9 4 1 1 11 83 6 236
2017 Compliance, inspection and enforcement 57 15 6 2 1 1 18 89 4 8828
2017 Communications or public affairs 49 21 14 3 5 0 8 76 8 327
2017 Access to information and privacy 60 14 8 2 3 0 12 84 6 270
2017 Security 60 21 6 1 1 0 10 91 3 245
2017 Science and technology 46 25 11 3 3 0 12 81 6 255
2017 Library services 49 10 7 0 4 0 31 85 5 29
2017 Legal services 53 15 11 5 4 1 12 78 9 110
2017 Administration and operations 54 18 8 3 2 1 14 84 6 2444
2017 Human resources 44 23 12 6 4 1 11 75 11 966
2017 Financial management 55 19 10 4 3 1 9 81 8 667
2017 Procurement 53 17 6 3 1 0 20 87 5 69
2017 Real property 56 23 7 3 1 2 9 88 5 120
2017 Materiel management 57 21 9 2 1 0 11 88 3 115
2017 Information management 55 18 8 1 3 1 14 86 4 264
2017 Information technology 49 25 10 4 2 1 8 81 8 2570
2017 Internal audit 51 16 10 4 1 2 15 82 5 277
2017 Evaluation 56 26 5 1 0 1 13 94 1 143
2017 Data sciences 59 17 5 4 1 1 13 88 6 180
2017 Policy 55 20 7 3 1 0 14 87 5 340
2017 Project management 54 21 9 3 1 1 12 85 5 513
2017 Other services to the public 58 15 6 3 1 1 17 88 4 1813
2017 None of the above 56 14 7 2 2 2 18 87 4 4575

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 27 19 9 7 1 1 65 16 4644
2020 Health care practitioners 35 27 19 11 8 0 0 62 19 37
2020 Federal regulators 35 27 20 7 9 1 0 63 17 212
2020 Compliance, inspection and enforcement 35 30 19 9 6 0 0 66 15 9248
2020 Communications or public affairs 31 28 21 12 8 0 0 59 20 396
2020 Access to information and privacy 35 31 16 9 6 0 2 68 16 400
2020 Security 36 32 15 12 4 0 1 69 16 262
2020 Science and technology 30 32 21 9 8 0 0 62 17 196
2020 Library services 38 31 14 14 3 0 0 69 17 27
2020 Legal services 33 21 28 12 5 1 0 55 17 136
2020 Administration and operations 38 28 19 8 6 0 0 66 15 2396
2020 Human resources 34 26 22 11 7 0 1 60 18 1167
2020 Financial management 36 27 19 10 7 0 0 64 17 614
2020 Procurement 22 38 20 10 9 0 1 61 19 81
2020 Real property 35 34 21 6 4 0 0 69 10 154
2020 Materiel management 34 40 13 10 1 0 1 76 11 86
2020 Information management 34 28 20 10 6 2 0 63 17 285
2020 Information technology 36 30 19 8 7 0 1 66 15 2413
2020 Internal audit 39 27 18 10 4 0 1 67 15 343
2020 Evaluation 37 30 19 7 8 0 0 67 15 150
2020 Data sciences 28 28 19 12 11 0 2 57 23 200
2020 Policy 33 27 20 13 8 0 0 59 21 417
2020 Project management 30 30 21 11 7 0 1 61 18 690
2020 Other services to the public 40 27 18 8 6 0 1 67 14 2472
2020 None of the above 40 26 18 8 6 0 1 67 15 3156
2019 Client contact centre 35 29 18 8 8 0 1 65 16 3766
2019 Health care practitioners 27 39 25 6 0 0 3 68 6 32
2019 Federal regulators 40 28 19 7 5 0 1 68 12 225
2019 Compliance, inspection and enforcement 39 31 17 7 5 0 1 71 13 8720
2019 Communications or public affairs 36 31 20 8 4 0 1 67 12 367
2019 Access to information and privacy 41 27 16 8 6 0 2 70 14 369
2019 Security 45 28 14 10 2 0 1 74 12 225
2019 Science and technology 38 32 17 8 5 0 1 70 13 180
2019 Library services 18 43 19 8 9 0 3 63 17 33
2019 Legal services 35 29 17 9 10 1 0 65 19 138
2019 Administration and operations 40 31 17 6 5 0 1 72 11 2475
2019 Human resources 38 27 18 10 6 0 1 66 16 1033
2019 Financial management 33 33 21 6 6 0 1 67 12 686
2019 Procurement 41 37 12 6 3 0 1 79 9 66
2019 Real property 45 29 13 6 4 0 3 76 10 161
2019 Materiel management 48 30 15 5 2 0 0 78 7 128
2019 Information management 36 31 19 8 5 0 1 68 13 317
2019 Information technology 40 29 18 7 5 0 1 70 12 2421
2019 Internal audit 45 30 14 6 4 0 2 76 10 383
2019 Evaluation 38 32 19 8 2 1 1 71 10 189
2019 Data sciences 44 24 19 9 3 0 0 69 12 233
2019 Policy 33 29 21 9 6 1 0 63 16 377
2019 Project management 37 32 15 10 5 0 1 69 15 599
2019 Other services to the public 40 30 17 7 5 0 1 71 12 2141
2019 None of the above 42 27 16 7 6 0 2 71 13 3413
2018 Client contact centre 35 25 22 9 8 0 2 61 17 3429
2018 Health care practitioners 36 22 25 10 5 0 3 60 15 41
2018 Federal regulators 36 30 21 10 3 0 0 66 13 246
2018 Compliance, inspection and enforcement 36 29 19 9 6 0 1 65 15 8739
2018 Communications or public affairs 28 29 21 13 8 0 0 57 21 352
2018 Access to information and privacy 45 26 17 6 5 0 1 72 11 325
2018 Security 34 28 23 9 5 0 0 63 15 227
2018 Science and technology 36 26 17 13 5 1 1 64 19 168
2018 Library services 26 40 24 0 10 0 0 65 10 28
2018 Legal services 27 32 21 11 8 0 1 60 19 115
2018 Administration and operations 39 26 20 8 6 0 1 65 14 2394
2018 Human resources 32 28 20 11 8 0 1 61 19 1011
2018 Financial management 32 29 20 10 9 0 1 61 19 690
2018 Procurement 37 37 17 7 0 0 1 76 7 75
2018 Real property 41 27 20 4 6 1 1 69 10 144
2018 Materiel management 48 25 12 6 7 0 1 74 13 137
2018 Information management 35 32 22 7 4 0 1 67 11 300
2018 Information technology 35 30 19 9 6 0 1 65 15 2435
2018 Internal audit 40 28 17 8 5 1 2 70 13 385
2018 Evaluation 41 29 15 10 5 0 2 70 15 191
2018 Data sciences 38 29 16 7 8 1 1 68 15 166
2018 Policy 38 25 21 7 8 0 0 63 15 345
2018 Project management 32 27 22 9 10 0 1 59 19 540
2018 Other services to the public 36 27 20 9 6 0 1 64 16 1785
2018 None of the above 39 26 19 8 6 0 2 66 14 3108
2017 Client contact centre 32 28 22 10 6 0 1 61 17 3276
2017 Health care practitioners 34 32 15 7 5 3 4 71 13 27
2017 Federal regulators 35 32 21 8 4 0 1 67 12 235
2017 Compliance, inspection and enforcement 32 31 21 10 6 0 1 63 16 8829
2017 Communications or public affairs 27 29 22 14 7 0 0 56 21 326
2017 Access to information and privacy 37 28 20 10 5 0 0 66 14 268
2017 Security 34 32 19 10 5 0 0 66 15 244
2017 Science and technology 29 33 22 9 7 0 0 62 16 256
2017 Library services 18 34 34 7 4 0 3 54 11 29
2017 Legal services 29 32 26 6 6 0 1 62 12 111
2017 Administration and operations 35 30 21 8 5 0 1 66 13 2443
2017 Human resources 30 31 19 13 7 0 0 61 20 962
2017 Financial management 33 29 21 10 5 1 1 64 15 667
2017 Procurement 38 29 22 11 0 0 0 67 11 69
2017 Real property 30 38 17 8 5 1 0 69 14 119
2017 Materiel management 32 28 23 10 7 0 1 61 17 116
2017 Information management 31 31 26 10 2 0 1 63 12 263
2017 Information technology 34 32 18 9 5 0 1 67 14 2562
2017 Internal audit 36 28 21 8 5 0 2 65 14 276
2017 Evaluation 43 26 17 6 6 1 0 70 13 142
2017 Data sciences 35 32 18 9 2 1 3 69 12 179
2017 Policy 34 28 21 10 7 0 0 62 17 340
2017 Project management 32 30 21 9 7 0 1 62 16 513
2017 Other services to the public 33 32 20 9 6 0 1 65 15 1814
2017 None of the above 35 30 19 8 5 1 1 66 14 4561

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 22 18 10 8 0 5 62 19 4641
2020 Health care practitioners 27 35 17 3 13 0 6 66 17 37
2020 Federal regulators 37 21 15 9 10 0 7 64 20 211
2020 Compliance, inspection and enforcement 31 26 19 10 9 0 4 60 20 9238
2020 Communications or public affairs 33 24 16 11 6 0 11 64 19 395
2020 Access to information and privacy 35 23 17 9 7 0 8 64 17 398
2020 Security 35 27 17 10 6 0 5 65 17 261
2020 Science and technology 30 27 21 10 10 0 2 58 20 195
2020 Library services 25 34 17 17 3 0 3 62 21 27
2020 Legal services 29 22 26 9 8 1 5 55 17 135
2020 Administration and operations 37 24 18 9 7 0 6 65 17 2396
2020 Human resources 34 24 18 10 8 0 7 61 19 1163
2020 Financial management 34 26 17 9 8 0 6 63 19 606
2020 Procurement 25 27 20 14 6 0 7 57 22 80
2020 Real property 33 28 19 7 6 0 7 65 14 153
2020 Materiel management 44 24 13 10 6 0 3 70 16 85
2020 Information management 34 23 17 8 8 2 7 63 18 285
2020 Information technology 38 24 19 7 6 0 6 66 14 2405
2020 Internal audit 36 23 17 12 6 1 5 63 19 339
2020 Evaluation 38 23 19 7 10 0 4 63 17 150
2020 Data sciences 31 22 19 9 10 0 8 59 21 198
2020 Policy 30 26 16 11 10 0 7 60 22 413
2020 Project management 34 24 17 10 9 0 6 62 20 689
2020 Other services to the public 38 23 17 8 8 0 5 64 17 2478
2020 None of the above 37 23 17 9 7 1 5 64 17 3156

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 28 17 6 4 2 3 71 11 4630
2020 Health care practitioners 42 27 17 11 3 0 0 69 14 36
2020 Federal regulators 40 30 14 7 4 2 2 73 12 212
2020 Compliance, inspection and enforcement 33 34 20 7 3 1 1 69 11 9226
2020 Communications or public affairs 40 32 19 6 2 0 1 73 8 396
2020 Access to information and privacy 47 25 15 5 3 1 4 75 9 397
2020 Security 45 33 13 4 1 1 1 80 6 261
2020 Science and technology 32 29 23 11 3 1 1 62 15 194
2020 Library services 30 48 12 0 7 0 3 81 7 27
2020 Legal services 33 34 23 6 2 0 1 68 9 135
2020 Administration and operations 41 33 15 6 3 1 2 76 9 2392
2020 Human resources 39 35 15 6 2 1 2 76 9 1160
2020 Financial management 42 34 17 4 2 1 0 77 6 607
2020 Procurement 36 34 27 0 0 1 1 72 0 80
2020 Real property 42 30 18 8 1 1 0 73 9 154
2020 Materiel management 38 32 20 9 1 0 0 70 10 84
2020 Information management 38 30 17 5 6 2 1 71 12 285
2020 Information technology 41 35 15 5 2 1 1 78 7 2405
2020 Internal audit 39 35 15 6 2 2 1 76 8 340
2020 Evaluation 36 37 15 5 4 3 1 75 10 149
2020 Data sciences 40 35 14 4 3 2 1 78 7 199
2020 Policy 38 37 13 6 3 1 1 77 10 415
2020 Project management 38 35 17 6 2 0 1 74 9 689
2020 Other services to the public 42 31 16 5 3 1 2 76 8 2473
2020 None of the above 40 31 17 6 3 1 2 73 9 3145
2019 Client contact centre 33 31 19 8 5 1 3 66 14 3763
2019 Health care practitioners 37 30 21 6 0 3 3 71 7 32
2019 Federal regulators 33 32 23 7 3 1 2 67 10 223
2019 Compliance, inspection and enforcement 29 35 20 8 5 1 1 66 13 8725
2019 Communications or public affairs 32 38 18 6 4 0 2 71 11 365
2019 Access to information and privacy 44 32 14 5 2 1 2 78 7 369
2019 Security 42 36 15 3 3 0 0 79 6 227
2019 Science and technology 32 35 20 7 4 1 2 68 11 178
2019 Library services 29 47 6 6 6 0 6 80 13 32
2019 Legal services 33 29 23 10 4 1 1 63 13 139
2019 Administration and operations 36 36 17 6 3 1 2 74 9 2476
2019 Human resources 34 36 19 7 3 0 1 70 11 1028
2019 Financial management 37 35 19 5 4 0 0 72 9 687
2019 Procurement 41 29 21 3 0 2 5 74 3 65
2019 Real property 28 38 22 8 2 0 2 68 10 159
2019 Materiel management 50 26 15 5 3 0 1 76 8 131
2019 Information management 31 38 17 7 5 0 1 70 12 319
2019 Information technology 35 36 18 6 3 1 1 72 9 2420
2019 Internal audit 37 37 17 5 2 1 2 75 8 385
2019 Evaluation 43 34 15 6 1 1 1 78 7 189
2019 Data sciences 35 36 20 6 1 1 1 72 7 234
2019 Policy 29 40 18 8 5 1 1 69 13 372
2019 Project management 32 36 19 7 5 0 1 68 12 597
2019 Other services to the public 39 32 15 7 4 1 2 74 11 2136
2019 None of the above 37 33 17 7 4 1 2 72 11 3410
2018 Client contact centre 28 29 23 10 6 1 2 59 17 3419
2018 Health care practitioners 31 41 17 6 3 0 3 74 9 41
2018 Federal regulators 27 35 26 7 4 0 0 62 11 246
2018 Compliance, inspection and enforcement 23 36 23 10 6 1 1 60 17 8730
2018 Communications or public affairs 22 38 22 12 5 0 1 61 17 348
2018 Access to information and privacy 41 27 17 9 4 1 2 70 14 323
2018 Security 34 38 21 5 2 0 0 72 7 225
2018 Science and technology 24 32 26 9 7 1 2 57 16 166
2018 Library services 33 30 11 11 14 0 0 64 25 27
2018 Legal services 29 36 20 9 5 0 0 66 14 113
2018 Administration and operations 31 34 21 8 3 1 1 66 12 2394
2018 Human resources 25 36 25 8 4 1 1 62 12 1013
2018 Financial management 30 34 22 8 4 1 1 66 12 691
2018 Procurement 33 36 25 3 1 0 1 70 4 75
2018 Real property 28 34 20 9 8 1 0 63 17 142
2018 Materiel management 37 36 16 7 3 1 0 73 10 139
2018 Information management 28 39 19 9 4 1 1 67 13 298
2018 Information technology 29 36 21 8 4 1 1 66 12 2431
2018 Internal audit 29 34 21 9 4 1 3 65 13 386
2018 Evaluation 35 34 18 8 4 0 1 70 12 192
2018 Data sciences 25 40 19 11 4 1 1 66 15 167
2018 Policy 30 34 18 10 6 1 1 65 16 349
2018 Project management 26 37 23 8 4 0 1 65 13 534
2018 Other services to the public 30 35 20 8 5 1 2 66 13 1776
2018 None of the above 31 32 20 8 4 1 2 66 13 3108
2017 Client contact centre 28 30 22 10 6 1 4 61 16 3275
2017 Health care practitioners 34 42 9 8 0 3 4 82 8 26
2017 Federal regulators 26 34 23 8 6 0 1 62 15 234
2017 Compliance, inspection and enforcement 24 34 23 11 6 1 2 59 18 8824
2017 Communications or public affairs 30 31 23 10 6 0 0 62 16 324
2017 Access to information and privacy 37 28 21 7 2 2 3 68 10 270
2017 Security 32 40 19 6 2 0 0 72 8 245
2017 Science and technology 21 29 26 15 6 1 2 51 21 257
2017 Library services 21 44 7 25 3 0 0 65 28 29
2017 Legal services 20 37 24 10 5 3 2 59 16 110
2017 Administration and operations 33 32 19 9 4 1 2 67 13 2439
2017 Human resources 28 34 21 10 6 1 1 63 16 958
2017 Financial management 33 34 18 8 4 2 1 69 12 667
2017 Procurement 36 39 17 4 3 0 0 75 7 69
2017 Real property 23 36 20 12 5 2 1 61 18 120
2017 Materiel management 34 37 18 6 3 0 2 73 9 115
2017 Information management 33 34 20 6 5 1 2 68 11 263
2017 Information technology 29 36 19 9 4 1 2 67 13 2563
2017 Internal audit 34 26 21 9 5 1 4 63 15 278
2017 Evaluation 42 30 13 5 6 1 2 75 11 142
2017 Data sciences 29 37 22 5 2 1 4 69 7 179
2017 Policy 28 35 23 9 5 0 1 64 14 340
2017 Project management 32 34 18 8 5 0 2 68 14 513
2017 Other services to the public 33 31 20 9 4 1 3 66 14 1807
2017 None of the above 32 31 20 9 4 2 3 66 13 4554

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 28 20 10 6 2 2 62 17 4633
2020 Health care practitioners 22 37 30 8 3 0 0 59 11 37
2020 Federal regulators 33 27 22 11 6 0 0 61 17 211
2020 Compliance, inspection and enforcement 24 32 24 12 6 0 1 57 18 9235
2020 Communications or public affairs 26 39 18 12 4 0 1 65 16 394
2020 Access to information and privacy 35 30 20 7 5 0 3 68 12 396
2020 Security 32 35 21 8 3 0 0 67 11 259
2020 Science and technology 26 31 17 15 10 0 1 58 25 194
2020 Library services 34 45 7 0 7 0 7 85 8 26
2020 Legal services 28 29 25 11 4 0 1 59 16 134
2020 Administration and operations 30 35 19 10 4 1 1 66 14 2387
2020 Human resources 28 33 23 10 4 1 1 62 14 1161
2020 Financial management 30 36 20 10 2 0 1 67 13 608
2020 Procurement 26 41 22 5 3 1 1 69 8 80
2020 Real property 28 38 18 12 4 0 0 66 16 153
2020 Materiel management 26 37 23 10 3 0 1 64 14 84
2020 Information management 32 34 15 10 7 2 0 67 17 284
2020 Information technology 31 34 20 9 5 1 1 66 14 2399
2020 Internal audit 32 33 20 8 5 1 1 66 14 341
2020 Evaluation 29 35 21 9 3 1 1 65 13 149
2020 Data sciences 35 33 18 8 4 1 1 70 12 199
2020 Policy 34 34 16 9 6 1 0 69 15 415
2020 Project management 21 38 20 14 6 0 1 59 21 690
2020 Other services to the public 33 34 18 9 4 1 2 68 14 2468
2020 None of the above 32 30 21 9 5 1 2 64 15 3152
2019 Client contact centre 31 29 20 9 7 1 3 63 16 3763
2019 Health care practitioners 26 23 22 19 11 0 0 49 30 32
2019 Federal regulators 33 29 20 12 4 1 2 63 16 224
2019 Compliance, inspection and enforcement 24 33 23 12 6 1 1 58 19 8709
2019 Communications or public affairs 26 37 20 10 6 0 1 64 16 366
2019 Access to information and privacy 38 26 20 9 4 1 2 67 13 368
2019 Security 39 33 18 6 3 0 0 73 9 227
2019 Science and technology 26 32 20 12 8 1 2 59 21 177
2019 Library services 17 41 22 3 3 3 11 68 7 33
2019 Legal services 28 29 22 11 9 1 0 57 20 139
2019 Administration and operations 28 34 22 9 5 1 1 64 14 2468
2019 Human resources 25 35 23 11 5 0 1 60 17 1029
2019 Financial management 29 38 19 9 4 0 1 68 13 686
2019 Procurement 31 29 16 16 1 1 4 63 19 66
2019 Real property 25 35 22 13 4 0 2 61 17 159
2019 Materiel management 37 37 14 7 5 0 0 74 12 130
2019 Information management 30 32 15 16 7 0 0 62 23 318
2019 Information technology 27 36 21 9 5 1 1 64 15 2417
2019 Internal audit 33 33 20 8 1 0 3 69 10 385
2019 Evaluation 30 36 22 7 4 0 2 67 11 188
2019 Data sciences 30 34 25 6 4 0 1 65 10 234
2019 Policy 22 33 21 15 7 1 1 56 23 371
2019 Project management 22 35 24 11 7 0 0 57 19 597
2019 Other services to the public 31 33 20 9 5 1 1 65 15 2134
2019 None of the above 32 31 19 10 6 1 2 65 16 3411
2018 Client contact centre 26 27 24 12 7 1 3 55 20 3419
2018 Health care practitioners 25 30 27 9 8 0 0 55 17 41
2018 Federal regulators 20 32 28 14 6 0 1 52 20 246
2018 Compliance, inspection and enforcement 19 31 26 14 8 1 1 51 23 8727
2018 Communications or public affairs 17 27 30 16 8 0 1 45 24 349
2018 Access to information and privacy 34 26 19 12 8 0 1 61 20 323
2018 Security 30 37 21 8 4 0 1 67 11 225
2018 Science and technology 21 26 31 11 9 0 2 48 20 167
2018 Library services 23 25 30 8 14 0 0 48 22 27
2018 Legal services 21 35 25 13 5 0 0 56 19 113
2018 Administration and operations 23 33 23 13 6 1 1 57 19 2394
2018 Human resources 18 31 28 17 5 0 1 50 22 1008
2018 Financial management 22 33 24 13 6 0 1 56 20 690
2018 Procurement 27 40 26 5 1 0 0 67 7 75
2018 Real property 24 32 24 13 7 1 0 56 20 142
2018 Materiel management 35 26 22 11 4 0 2 62 15 140
2018 Information management 19 39 21 12 8 0 1 59 20 300
2018 Information technology 21 35 25 12 5 0 1 57 17 2426
2018 Internal audit 27 31 25 9 5 1 2 60 14 386
2018 Evaluation 31 30 21 14 4 0 1 61 18 192
2018 Data sciences 24 30 22 13 8 1 1 56 21 167
2018 Policy 26 34 20 13 5 0 1 61 19 348
2018 Project management 18 31 27 15 8 0 1 49 23 536
2018 Other services to the public 24 31 24 11 7 1 1 56 19 1771
2018 None of the above 26 31 21 12 7 1 2 58 20 3107
2017 Client contact centre 26 28 22 12 7 1 4 57 21 3276
2017 Health care practitioners 30 29 18 11 5 3 4 63 17 27
2017 Federal regulators 19 35 24 12 8 0 1 55 21 235
2017 Compliance, inspection and enforcement 19 30 24 15 9 1 1 50 25 8830
2017 Communications or public affairs 23 26 25 17 7 1 1 50 25 326
2017 Access to information and privacy 34 27 18 13 6 1 1 62 19 269
2017 Security 29 37 17 14 2 0 1 66 16 245
2017 Science and technology 23 25 24 16 9 1 3 50 25 257
2017 Library services 14 31 34 21 0 0 0 45 21 29
2017 Legal services 24 27 23 15 6 3 2 53 22 111
2017 Administration and operations 25 33 22 13 6 1 2 58 19 2441
2017 Human resources 16 33 25 15 10 0 1 49 25 963
2017 Financial management 29 28 23 12 6 1 1 58 19 665
2017 Procurement 16 48 23 11 1 0 0 64 13 69
2017 Real property 24 27 22 17 8 2 1 52 25 120
2017 Materiel management 26 39 20 9 4 0 3 67 13 116
2017 Information management 23 36 20 13 7 0 1 60 20 263
2017 Information technology 22 34 22 13 5 1 2 59 19 2559
2017 Internal audit 25 29 27 10 6 1 2 56 16 277
2017 Evaluation 36 34 16 6 5 1 2 72 11 142
2017 Data sciences 25 33 24 11 2 2 4 61 14 178
2017 Policy 24 30 23 17 4 0 1 55 21 340
2017 Project management 22 30 24 15 8 0 1 53 23 512
2017 Other services to the public 26 30 21 13 6 1 3 58 20 1810
2017 None of the above 26 30 22 13 7 1 2 58 20 4560

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 28 15 7 4 1 2 73 12 4640
2020 Health care practitioners 51 27 14 3 6 0 0 78 8 37
2020 Federal regulators 43 29 11 9 5 2 1 74 14 213
2020 Compliance, inspection and enforcement 35 32 19 9 5 0 1 68 13 9223
2020 Communications or public affairs 37 30 19 8 5 0 1 68 13 396
2020 Access to information and privacy 47 26 11 9 3 0 3 76 12 398
2020 Security 46 29 15 7 1 0 1 76 9 261
2020 Science and technology 31 29 19 12 7 0 1 61 19 195
2020 Library services 44 32 10 10 0 3 0 79 11 27
2020 Legal services 38 29 18 11 2 0 1 67 14 133
2020 Administration and operations 42 31 15 7 4 0 1 73 11 2386
2020 Human resources 39 30 16 10 3 0 1 71 13 1159
2020 Financial management 43 32 16 6 2 0 1 76 8 609
2020 Procurement 31 43 17 6 1 0 1 75 8 80
2020 Real property 41 28 18 7 5 0 1 69 13 154
2020 Materiel management 37 26 24 9 4 0 0 62 13 85
2020 Information management 40 31 12 9 6 2 0 73 15 286
2020 Information technology 41 33 14 7 3 0 1 75 10 2397
2020 Internal audit 39 32 16 8 3 0 1 72 12 339
2020 Evaluation 38 33 13 8 5 1 2 73 14 149
2020 Data sciences 42 30 17 5 4 1 1 73 10 199
2020 Policy 41 30 15 6 6 1 0 72 13 417
2020 Project management 33 31 20 10 5 0 1 65 15 689
2020 Other services to the public 44 30 14 7 3 0 2 76 11 2474
2020 None of the above 41 30 16 7 4 1 1 72 11 3152
2019 Client contact centre 42 29 15 7 5 1 2 73 12 3758
2019 Health care practitioners 24 42 16 13 5 0 0 66 18 30
2019 Federal regulators 40 26 23 5 4 0 1 68 9 224
2019 Compliance, inspection and enforcement 36 32 18 9 5 0 1 69 13 8699
2019 Communications or public affairs 32 33 19 10 5 0 1 65 16 366
2019 Access to information and privacy 47 27 17 4 3 1 2 75 7 369
2019 Security 46 31 14 5 4 0 0 77 9 227
2019 Science and technology 29 31 15 16 7 1 1 61 23 176
2019 Library services 40 32 6 12 5 0 5 76 18 33
2019 Legal services 44 27 12 8 8 1 0 72 17 138
2019 Administration and operations 39 33 16 7 4 0 1 73 11 2472
2019 Human resources 37 31 18 9 5 0 1 68 14 1032
2019 Financial management 40 32 17 7 4 0 0 72 11 686
2019 Procurement 39 28 17 9 1 0 6 71 11 66
2019 Real property 29 34 17 12 7 0 1 64 18 159
2019 Materiel management 46 29 10 11 4 0 0 75 15 130
2019 Information management 34 31 16 13 7 0 0 64 20 318
2019 Information technology 35 34 18 8 4 1 1 70 12 2419
2019 Internal audit 38 32 20 7 2 0 2 71 9 385
2019 Evaluation 39 40 9 9 1 1 2 80 10 188
2019 Data sciences 31 32 21 11 4 0 1 63 15 233
2019 Policy 30 32 19 10 7 1 1 64 17 372
2019 Project management 27 34 21 11 7 0 0 61 18 598
2019 Other services to the public 44 28 15 7 3 0 1 74 11 2133
2019 None of the above 41 29 15 8 5 1 1 72 13 3404
2018 Client contact centre 36 28 20 9 5 1 2 66 14 3416
2018 Health care practitioners 37 41 17 0 3 0 3 80 3 41
2018 Federal regulators 29 40 19 9 3 0 1 69 12 245
2018 Compliance, inspection and enforcement 29 32 21 10 6 0 1 63 16 8726
2018 Communications or public affairs 27 31 19 12 10 0 0 59 22 346
2018 Access to information and privacy 37 29 20 7 6 0 1 67 13 324
2018 Security 34 37 17 8 2 0 2 72 11 225
2018 Science and technology 30 25 25 12 7 0 1 55 19 167
2018 Library services 42 37 3 0 18 0 0 79 18 27
2018 Legal services 35 29 24 9 4 0 0 64 12 114
2018 Administration and operations 33 31 19 10 4 0 1 65 15 2391
2018 Human resources 27 32 22 12 5 0 2 60 17 1009
2018 Financial management 31 33 18 12 6 0 1 64 17 691
2018 Procurement 36 45 15 4 0 0 0 81 4 75
2018 Real property 25 32 25 11 6 0 0 57 18 142
2018 Materiel management 43 33 14 7 4 0 0 75 10 138
2018 Information management 27 33 22 10 5 0 2 62 16 300
2018 Information technology 30 33 21 9 5 0 1 64 15 2432
2018 Internal audit 33 31 18 11 3 1 3 66 15 384
2018 Evaluation 35 33 18 7 6 0 2 69 13 191
2018 Data sciences 26 31 17 16 9 1 1 57 26 167
2018 Policy 31 35 17 12 5 0 1 66 17 346
2018 Project management 24 34 22 10 8 0 1 59 18 537
2018 Other services to the public 35 32 17 9 5 1 2 69 14 1776
2018 None of the above 34 29 20 9 6 1 2 64 15 3104
2017 Client contact centre 37 28 17 8 5 1 3 69 13 3276
2017 Health care practitioners 48 18 18 9 0 3 4 71 10 27
2017 Federal regulators 33 30 14 14 5 0 3 65 20 235
2017 Compliance, inspection and enforcement 29 32 20 11 6 1 2 62 17 8822
2017 Communications or public affairs 28 28 21 13 7 0 2 58 21 325
2017 Access to information and privacy 35 32 16 11 3 0 3 69 14 269
2017 Security 31 38 16 11 2 0 1 71 13 245
2017 Science and technology 28 25 25 11 7 1 3 55 19 256
2017 Library services 41 27 18 14 0 0 0 69 14 29
2017 Legal services 24 35 19 13 4 0 4 62 18 111
2017 Administration and operations 33 34 19 9 4 0 2 68 13 2443
2017 Human resources 27 31 21 12 7 0 1 59 20 964
2017 Financial management 35 29 19 10 4 1 1 66 14 667
2017 Procurement 39 35 20 6 0 0 0 74 6 69
2017 Real property 25 40 14 10 7 2 2 67 18 120
2017 Materiel management 36 33 15 12 2 0 2 70 14 116
2017 Information management 31 35 17 10 5 0 2 67 16 262
2017 Information technology 30 35 19 9 4 1 2 66 14 2558
2017 Internal audit 29 33 20 9 6 1 3 64 16 278
2017 Evaluation 42 30 17 4 4 0 4 75 8 142
2017 Data sciences 26 33 24 10 2 2 4 62 13 179
2017 Policy 30 33 17 14 4 1 1 65 18 340
2017 Project management 27 30 21 13 7 0 2 58 20 510
2017 Other services to the public 38 29 17 8 5 1 3 69 14 1813
2017 None of the above 34 31 17 9 5 1 2 67 15 4560

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 25 14 6 4 2 2 75 11 4624
2020 Health care practitioners 45 27 19 6 3 0 0 72 8 37
2020 Federal regulators 49 24 9 7 8 2 2 75 15 212
2020 Compliance, inspection and enforcement 44 27 14 7 5 1 1 73 13 9204
2020 Communications or public affairs 57 23 9 6 4 0 1 81 10 393
2020 Access to information and privacy 49 26 12 6 4 1 2 78 10 395
2020 Security 59 25 9 4 2 1 1 85 6 260
2020 Science and technology 43 27 10 10 8 0 2 71 18 193
2020 Library services 47 32 14 3 0 0 3 82 4 27
2020 Legal services 45 25 13 10 5 0 1 72 15 135
2020 Administration and operations 54 24 11 5 4 0 1 80 9 2381
2020 Human resources 55 22 11 7 3 1 1 78 10 1156
2020 Financial management 52 29 10 5 3 0 1 82 8 604
2020 Procurement 50 33 10 4 2 0 0 84 6 80
2020 Real property 53 22 17 3 4 0 1 76 6 152
2020 Materiel management 45 24 23 6 2 0 0 69 8 85
2020 Information management 52 24 11 6 4 3 1 79 10 284
2020 Information technology 55 26 10 5 4 0 1 82 9 2403
2020 Internal audit 48 30 13 5 2 1 1 79 8 336
2020 Evaluation 50 25 12 11 2 0 0 75 13 150
2020 Data sciences 54 26 11 4 3 1 1 82 7 198
2020 Policy 55 23 12 4 5 1 0 78 9 411
2020 Project management 53 25 12 5 3 0 1 79 8 689
2020 Other services to the public 50 27 12 6 4 1 1 78 10 2469
2020 None of the above 48 24 14 6 5 1 2 74 12 3135
2019 Client contact centre 42 28 14 7 6 1 1 71 14 3757
2019 Health care practitioners 50 24 14 3 6 3 0 76 10 32
2019 Federal regulators 45 22 18 8 6 1 1 69 14 222
2019 Compliance, inspection and enforcement 39 28 16 8 7 1 1 68 16 8699
2019 Communications or public affairs 49 28 12 6 3 0 1 78 10 365
2019 Access to information and privacy 50 22 18 4 4 0 1 73 8 369
2019 Security 60 23 8 4 5 0 1 83 9 227
2019 Science and technology 41 29 13 13 4 0 1 70 17 177
2019 Library services 51 21 12 5 6 0 5 75 12 33
2019 Legal services 48 28 6 7 10 1 1 76 17 137
2019 Administration and operations 50 26 11 7 5 1 1 77 12 2466
2019 Human resources 51 24 13 7 4 0 1 76 11 1033
2019 Financial management 44 27 15 8 4 0 0 72 12 686
2019 Procurement 45 29 13 4 4 0 4 77 9 66
2019 Real property 48 26 12 7 6 0 1 75 13 157
2019 Materiel management 49 23 13 9 5 0 0 73 14 129
2019 Information management 49 26 12 7 6 0 0 75 14 317
2019 Information technology 49 25 13 6 4 1 1 76 11 2419
2019 Internal audit 45 29 15 6 4 1 1 75 10 384
2019 Evaluation 45 29 14 8 3 1 2 75 10 189
2019 Data sciences 47 32 10 7 3 0 1 80 11 234
2019 Policy 43 26 19 5 6 1 1 70 11 372
2019 Project management 50 26 11 7 4 0 0 77 11 599
2019 Other services to the public 46 26 13 7 6 1 1 73 13 2130
2019 None of the above 45 26 14 7 6 1 1 72 13 3406

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 30 22 12 7 1 1 59 19 4641
2020 Health care practitioners 24 35 19 17 6 0 0 59 22 37
2020 Federal regulators 27 33 20 12 7 0 0 60 19 212
2020 Compliance, inspection and enforcement 25 31 23 13 7 0 0 57 20 9241
2020 Communications or public affairs 28 32 24 9 5 0 0 61 15 395
2020 Access to information and privacy 34 30 22 6 6 0 3 66 12 394
2020 Security 38 31 20 8 2 1 0 69 11 261
2020 Science and technology 26 33 26 8 5 0 1 61 13 195
2020 Library services 30 48 14 8 0 0 0 78 8 27
2020 Legal services 32 25 21 16 4 0 1 58 21 134
2020 Administration and operations 32 31 21 9 5 0 1 64 15 2393
2020 Human resources 28 35 22 10 4 0 1 64 14 1161
2020 Financial management 35 33 19 9 4 0 0 68 14 610
2020 Procurement 30 39 20 11 0 0 0 69 11 80
2020 Real property 33 33 22 8 4 0 0 65 12 153
2020 Materiel management 49 25 18 3 6 0 0 73 9 85
2020 Information management 32 30 18 11 5 2 3 65 16 286
2020 Information technology 37 31 19 8 4 0 1 69 12 2413
2020 Internal audit 27 30 24 13 5 0 0 58 18 340
2020 Evaluation 36 28 19 11 5 1 0 65 16 150
2020 Data sciences 34 30 20 11 5 0 0 64 16 199
2020 Policy 31 31 21 10 5 0 0 63 16 417
2020 Project management 34 32 21 10 4 0 0 65 14 691
2020 Other services to the public 31 31 20 10 6 0 1 63 17 2478
2020 None of the above 31 29 21 11 7 0 1 61 18 3151

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 19 27 24 16 13 0 1 46 29 4641
2020 Health care practitioners 27 36 29 3 6 0 0 63 8 37
2020 Federal regulators 24 36 21 12 7 0 0 60 18 213
2020 Compliance, inspection and enforcement 21 31 25 14 9 0 0 52 22 9232
2020 Communications or public affairs 29 32 23 8 7 0 1 62 15 395
2020 Access to information and privacy 29 26 21 13 9 0 2 56 22 397
2020 Security 34 34 20 7 5 0 0 68 12 260
2020 Science and technology 30 33 21 10 5 0 1 63 16 194
2020 Library services 40 34 22 0 3 0 0 75 3 27
2020 Legal services 26 28 23 11 9 1 2 56 20 135
2020 Administration and operations 31 32 21 10 5 0 1 63 16 2385
2020 Human resources 26 31 25 12 6 0 1 57 18 1162
2020 Financial management 31 33 20 10 4 0 0 65 15 609
2020 Procurement 30 34 19 7 10 0 0 64 17 80
2020 Real property 30 38 17 7 7 0 1 68 15 153
2020 Materiel management 33 36 21 4 4 0 1 69 9 84
2020 Information management 29 32 20 8 8 2 1 63 17 286
2020 Information technology 32 35 18 8 5 1 1 68 13 2408
2020 Internal audit 26 28 23 15 6 1 1 55 22 340
2020 Evaluation 32 31 21 11 4 1 0 64 15 150
2020 Data sciences 31 37 17 11 3 1 0 69 14 198
2020 Policy 30 34 20 10 6 0 0 64 16 416
2020 Project management 29 36 20 10 4 0 0 66 14 689
2020 Other services to the public 25 33 21 12 8 0 1 59 21 2478
2020 None of the above 29 30 20 12 8 1 1 60 19 3149
2019 Client contact centre 26 30 21 13 9 0 1 57 22 3749
2019 Health care practitioners 24 32 22 20 3 0 0 56 23 32
2019 Federal regulators 34 28 22 10 4 1 0 63 14 218
2019 Compliance, inspection and enforcement 25 32 23 12 7 0 1 58 19 8682
2019 Communications or public affairs 39 30 18 8 5 1 0 69 13 364
2019 Access to information and privacy 36 29 19 9 5 0 1 66 14 369
2019 Security 43 31 16 7 3 0 0 74 10 226
2019 Science and technology 34 45 13 4 3 0 2 80 7 176
2019 Library services 19 55 11 6 3 3 3 79 9 33
2019 Legal services 33 25 25 10 8 1 0 58 18 139
2019 Administration and operations 33 33 18 9 4 1 1 68 14 2461
2019 Human resources 34 31 19 10 5 0 0 65 15 1028
2019 Financial management 32 33 19 10 5 0 0 65 16 682
2019 Procurement 36 27 17 16 3 0 1 64 20 66
2019 Real property 38 32 12 11 6 0 1 70 17 157
2019 Materiel management 49 27 17 5 1 1 0 77 6 130
2019 Information management 35 30 19 8 7 0 0 66 15 318
2019 Information technology 35 32 19 8 5 1 1 68 13 2407
2019 Internal audit 30 33 23 9 3 1 1 65 12 382
2019 Evaluation 29 41 15 9 5 0 0 71 14 187
2019 Data sciences 39 30 20 8 1 0 0 70 9 234
2019 Policy 29 31 22 12 5 1 1 61 17 369
2019 Project management 30 38 18 9 5 0 0 68 13 597
2019 Other services to the public 30 32 19 11 6 0 1 63 17 2128
2019 None of the above 34 30 19 10 6 1 1 65 16 3394
2018 Client contact centre 23 27 24 15 10 0 1 51 25 3411
2018 Health care practitioners 22 35 27 11 5 0 0 56 17 41
2018 Federal regulators 24 27 26 15 7 0 1 52 22 246
2018 Compliance, inspection and enforcement 20 30 26 15 8 0 1 51 23 8710
2018 Communications or public affairs 27 35 19 14 5 0 0 62 19 348
2018 Access to information and privacy 27 33 21 11 7 0 1 61 18 322
2018 Security 32 33 20 10 3 0 1 66 13 224
2018 Science and technology 31 30 23 7 6 0 2 63 13 167
2018 Library services 22 24 31 15 6 0 0 47 22 27
2018 Legal services 24 29 32 10 5 0 0 53 15 114
2018 Administration and operations 27 31 24 11 6 0 1 59 17 2390
2018 Human resources 21 32 24 15 6 0 1 54 22 1003
2018 Financial management 25 31 24 13 6 0 1 57 19 690
2018 Procurement 29 33 24 12 1 0 0 62 14 74
2018 Real property 33 30 19 11 7 0 1 63 18 140
2018 Materiel management 35 39 15 7 4 0 1 74 11 139
2018 Information management 29 31 24 9 6 0 1 60 15 300
2018 Information technology 28 32 21 12 6 1 1 61 18 2426
2018 Internal audit 31 24 25 12 7 0 1 56 19 383
2018 Evaluation 27 28 23 13 7 0 2 56 20 190
2018 Data sciences 35 34 19 6 6 1 0 69 12 167
2018 Policy 31 33 18 14 3 0 1 65 17 345
2018 Project management 28 30 24 10 7 0 1 59 17 536
2018 Other services to the public 25 30 23 13 8 1 1 56 21 1771
2018 None of the above 29 28 22 11 8 0 1 59 19 3099
2017 Client contact centre 23 29 23 13 9 1 3 54 22 3270
2017 Health care practitioners 30 32 15 13 4 3 4 66 17 27
2017 Federal regulators 22 31 25 11 10 1 1 53 21 234
2017 Compliance, inspection and enforcement 20 32 24 14 8 1 1 53 23 8809
2017 Communications or public affairs 33 27 21 10 6 0 2 62 17 326
2017 Access to information and privacy 28 30 23 11 7 0 1 59 18 270
2017 Security 31 28 25 8 5 0 2 61 13 242
2017 Science and technology 28 29 23 11 6 1 2 59 17 256
2017 Library services 22 35 25 18 0 0 0 57 18 28
2017 Legal services 21 29 21 20 7 1 2 51 28 111
2017 Administration and operations 29 32 22 10 5 0 1 62 16 2440
2017 Human resources 22 31 25 14 7 0 1 53 21 961
2017 Financial management 26 31 21 14 7 1 1 58 21 666
2017 Procurement 31 32 23 13 0 0 0 64 13 68
2017 Real property 26 38 17 12 4 2 2 66 16 120
2017 Materiel management 38 36 13 8 3 1 2 76 11 116
2017 Information management 29 33 19 11 6 0 2 64 17 263
2017 Information technology 27 32 21 11 6 1 2 61 18 2555
2017 Internal audit 27 35 20 11 5 1 2 64 16 275
2017 Evaluation 35 36 18 6 3 1 2 72 10 142
2017 Data sciences 29 37 18 10 2 1 3 69 12 178
2017 Policy 32 29 21 11 4 1 1 63 16 339
2017 Project management 27 33 22 11 4 0 2 62 16 512
2017 Other services to the public 26 30 21 12 9 0 1 57 21 1807
2017 None of the above 26 30 21 12 7 1 2 58 20 4548

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 57 25 11 3 2 0 3 84 5 4622
2020 Health care practitioners 56 27 8 6 3 0 0 83 8 37
2020 Federal regulators 49 27 14 7 2 0 1 77 9 208
2020 Compliance, inspection and enforcement 47 29 15 5 3 0 1 77 8 9190
2020 Communications or public affairs 54 26 11 5 2 0 2 82 7 390
2020 Access to information and privacy 57 24 12 2 2 0 3 83 5 398
2020 Security 57 27 11 4 0 0 0 85 5 261
2020 Science and technology 54 27 12 4 1 0 1 82 6 195
2020 Library services 42 44 7 4 4 0 0 86 7 26
2020 Legal services 46 27 20 4 1 1 1 74 6 135
2020 Administration and operations 55 27 12 4 2 0 1 82 6 2383
2020 Human resources 55 27 10 4 2 0 2 84 6 1159
2020 Financial management 55 28 9 4 3 0 0 84 7 610
2020 Procurement 62 22 13 2 0 0 1 85 2 77
2020 Real property 62 23 13 2 0 0 1 85 2 153
2020 Materiel management 43 37 17 3 0 0 0 80 3 85
2020 Information management 51 27 11 3 3 2 2 82 7 283
2020 Information technology 53 28 12 3 2 0 1 83 5 2403
2020 Internal audit 52 26 14 4 3 0 1 79 7 338
2020 Evaluation 48 26 15 6 2 1 1 77 8 149
2020 Data sciences 48 28 17 3 2 0 1 77 6 194
2020 Policy 50 28 12 4 4 0 1 79 8 416
2020 Project management 54 29 9 4 2 0 1 84 6 692
2020 Other services to the public 57 24 11 4 2 0 2 82 7 2464
2020 None of the above 56 24 11 4 2 1 2 82 7 3131
2019 Client contact centre 56 23 10 4 3 0 3 82 7 3760
2019 Health care practitioners 69 15 13 3 0 0 0 84 3 31
2019 Federal regulators 54 23 12 4 3 1 2 81 7 223
2019 Compliance, inspection and enforcement 50 26 13 5 4 0 2 78 9 8680
2019 Communications or public affairs 53 24 13 5 4 0 1 78 9 364
2019 Access to information and privacy 62 22 8 4 1 0 2 86 5 368
2019 Security 70 15 8 5 1 0 0 86 6 227
2019 Science and technology 56 28 8 3 3 1 2 86 5 177
2019 Library services 57 14 6 12 8 0 3 73 21 32
2019 Legal services 59 20 9 5 7 1 0 79 12 138
2019 Administration and operations 63 22 8 3 2 0 2 87 5 2468
2019 Human resources 61 21 9 5 3 0 1 83 8 1031
2019 Financial management 59 22 10 4 3 0 2 82 8 680
2019 Procurement 69 15 8 3 1 0 3 87 5 66
2019 Real property 63 24 8 2 1 0 2 88 3 159
2019 Materiel management 62 22 8 4 4 0 0 84 8 130
2019 Information management 63 23 6 4 3 0 1 87 7 319
2019 Information technology 60 22 10 3 2 1 2 84 6 2404
2019 Internal audit 57 23 9 5 4 0 2 82 9 383
2019 Evaluation 59 22 11 3 2 1 3 84 5 189
2019 Data sciences 61 23 11 2 3 0 1 85 5 234
2019 Policy 49 23 14 5 6 1 1 74 11 370
2019 Project management 63 23 7 3 3 0 1 86 6 598
2019 Other services to the public 60 23 9 4 3 0 2 84 7 2123
2019 None of the above 58 22 9 4 3 1 3 82 8 3400
2018 Client contact centre 55 21 12 4 4 0 4 79 8 3407
2018 Health care practitioners 60 17 19 2 0 0 3 78 2 41
2018 Federal regulators 49 20 15 6 6 0 3 72 12 246
2018 Compliance, inspection and enforcement 48 25 13 7 4 0 2 75 11 8678
2018 Communications or public affairs 54 25 10 6 3 0 2 81 10 347
2018 Access to information and privacy 61 22 7 3 5 0 2 85 8 324
2018 Security 62 22 11 2 2 0 0 84 4 224
2018 Science and technology 53 22 10 10 2 0 3 77 12 166
2018 Library services 52 7 12 19 10 0 0 59 29 27
2018 Legal services 45 27 12 7 6 0 3 74 14 113
2018 Administration and operations 59 22 10 4 2 0 3 83 7 2381
2018 Human resources 55 23 12 4 3 0 3 81 7 1005
2018 Financial management 58 22 8 5 4 0 3 82 9 690
2018 Procurement 67 25 5 0 1 0 1 93 1 75
2018 Real property 58 23 8 3 6 0 1 82 10 140
2018 Materiel management 53 28 12 5 2 0 0 81 7 137
2018 Information management 58 24 9 2 3 0 3 85 6 295
2018 Information technology 52 23 13 5 4 0 2 78 9 2425
2018 Internal audit 52 22 14 4 3 0 4 77 8 386
2018 Evaluation 61 15 13 4 4 0 3 79 8 191
2018 Data sciences 58 21 10 4 4 1 2 81 9 167
2018 Policy 52 19 12 8 5 1 3 74 14 345
2018 Project management 58 19 10 6 4 0 4 80 10 534
2018 Other services to the public 55 23 11 5 2 0 3 81 8 1772
2018 None of the above 58 20 11 4 3 1 3 81 8 3093
2017 Client contact centre 53 23 13 4 3 0 4 80 7 3286
2017 Health care practitioners 66 11 7 11 5 0 0 77 16 27
2017 Federal regulators 48 28 12 6 4 1 1 78 10 235
2017 Compliance, inspection and enforcement 46 26 15 7 4 0 2 74 11 8856
2017 Communications or public affairs 61 17 11 5 4 0 2 80 9 327
2017 Access to information and privacy 63 18 12 3 1 0 2 83 4 270
2017 Security 63 21 9 3 2 0 2 86 5 246
2017 Science and technology 47 22 15 9 5 0 3 70 14 256
2017 Library services 34 35 10 10 10 0 0 69 20 29
2017 Legal services 44 21 15 11 6 0 2 67 17 111
2017 Administration and operations 60 22 9 4 2 0 2 84 7 2448
2017 Human resources 58 22 10 4 4 0 2 81 8 967
2017 Financial management 62 19 9 5 2 1 2 84 7 666
2017 Procurement 80 11 9 0 0 0 0 91 0 70
2017 Real property 63 23 6 2 2 2 2 90 3 120
2017 Materiel management 48 32 13 6 2 0 0 80 8 118
2017 Information management 59 22 12 3 2 0 2 82 5 265
2017 Information technology 55 24 11 5 2 0 3 81 8 2573
2017 Internal audit 49 25 14 5 2 0 5 78 7 279
2017 Evaluation 55 23 8 6 4 0 4 81 11 143
2017 Data sciences 50 28 12 3 4 1 3 81 7 178
2017 Policy 45 25 16 5 6 0 2 72 11 342
2017 Project management 64 18 10 3 2 0 2 84 6 515
2017 Other services to the public 55 24 11 4 3 0 3 81 8 1819
2017 None of the above 55 21 12 5 3 1 3 79 8 4591

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 32 17 6 3 0 1 74 9 4637
2020 Health care practitioners 35 37 19 8 0 0 0 72 8 37
2020 Federal regulators 28 34 22 11 5 0 0 62 16 211
2020 Compliance, inspection and enforcement 28 37 22 8 5 0 0 65 13 9206
2020 Communications or public affairs 29 38 20 9 3 0 1 68 13 392
2020 Access to information and privacy 43 32 13 7 5 0 0 75 12 397
2020 Security 36 42 13 6 3 0 0 78 8 261
2020 Science and technology 28 42 20 7 3 0 0 70 10 196
2020 Library services 27 61 5 0 7 0 0 88 7 27
2020 Legal services 30 28 25 9 8 0 1 59 17 134
2020 Administration and operations 36 36 17 7 3 0 0 73 10 2386
2020 Human resources 34 38 18 7 3 0 0 72 10 1155
2020 Financial management 40 35 15 6 4 0 0 75 10 604
2020 Procurement 32 44 14 6 3 0 1 76 9 78
2020 Real property 36 38 20 4 2 0 0 74 7 154
2020 Materiel management 52 27 18 3 0 0 0 79 3 85
2020 Information management 38 30 19 6 4 2 1 70 11 285
2020 Information technology 42 34 16 5 3 0 0 76 8 2403
2020 Internal audit 33 37 19 6 5 0 1 70 11 339
2020 Evaluation 34 36 17 8 5 0 0 70 13 147
2020 Data sciences 32 40 15 10 2 0 0 72 12 198
2020 Policy 30 36 21 8 5 0 0 66 13 417
2020 Project management 32 40 17 6 3 0 1 73 10 690
2020 Other services to the public 36 34 18 8 4 0 0 70 12 2474
2020 None of the above 38 31 18 7 4 1 1 70 11 3126

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 66 17 7 2 2 1 5 88 4 4630
2020 Health care practitioners 78 11 8 0 0 0 3 91 0 37
2020 Federal regulators 69 11 8 4 3 2 3 85 7 209
2020 Compliance, inspection and enforcement 65 18 7 2 2 0 5 88 4 9207
2020 Communications or public affairs 74 15 5 0 1 0 4 93 2 394
2020 Access to information and privacy 68 16 6 2 3 0 5 89 5 394
2020 Security 74 16 3 1 0 0 5 95 2 261
2020 Science and technology 63 20 8 1 1 2 5 89 3 196
2020 Library services 62 31 0 3 0 0 3 96 4 27
2020 Legal services 60 22 9 3 2 1 3 86 5 135
2020 Administration and operations 69 18 6 2 1 0 3 90 4 2385
2020 Human resources 72 14 5 2 1 1 5 91 3 1156
2020 Financial management 71 17 5 2 2 1 3 92 4 608
2020 Procurement 83 13 3 0 0 0 1 97 0 78
2020 Real property 71 17 5 1 1 0 4 92 2 151
2020 Materiel management 76 17 4 0 0 0 2 95 0 84
2020 Information management 67 17 6 0 3 3 4 90 3 284
2020 Information technology 72 16 5 2 1 0 5 92 2 2405
2020 Internal audit 58 23 10 1 2 1 5 86 4 336
2020 Evaluation 60 22 8 2 3 1 3 86 6 150
2020 Data sciences 71 16 5 2 1 0 5 92 3 197
2020 Policy 71 15 6 2 2 0 4 89 5 419
2020 Project management 70 18 5 2 1 0 3 92 3 692
2020 Other services to the public 70 16 5 2 1 1 4 90 4 2462
2020 None of the above 67 17 6 2 2 1 4 89 4 3129
2019 Client contact centre 70 13 5 2 2 1 7 90 4 3753
2019 Health care practitioners 75 3 10 3 0 3 6 86 4 31
2019 Federal regulators 70 12 6 2 3 2 6 89 5 224
2019 Compliance, inspection and enforcement 70 13 5 3 2 1 7 89 5 8690
2019 Communications or public affairs 76 9 6 2 2 1 4 89 5 359
2019 Access to information and privacy 72 13 7 2 0 0 6 91 2 370
2019 Security 83 7 4 1 1 0 5 94 2 226
2019 Science and technology 74 17 3 1 1 0 4 94 2 177
2019 Library services 71 9 3 3 0 3 11 93 3 32
2019 Legal services 71 11 4 3 3 1 6 89 7 139
2019 Administration and operations 75 12 3 2 1 1 5 93 3 2463
2019 Human resources 76 10 5 1 2 0 6 92 3 1029
2019 Financial management 71 14 6 1 2 0 5 90 4 683
2019 Procurement 89 6 0 0 0 0 5 100 0 65
2019 Real property 81 12 2 1 1 0 4 96 2 159
2019 Materiel management 80 9 4 1 3 1 1 92 4 131
2019 Information management 75 11 5 2 2 1 4 91 4 319
2019 Information technology 74 12 4 1 1 1 7 93 3 2409
2019 Internal audit 69 15 4 1 1 1 8 93 3 383
2019 Evaluation 73 15 3 1 1 1 6 96 1 189
2019 Data sciences 79 12 3 2 1 0 3 94 3 232
2019 Policy 68 14 5 2 3 1 7 89 5 373
2019 Project management 75 12 4 2 2 0 5 92 4 593
2019 Other services to the public 72 12 5 2 2 1 7 90 5 2132
2019 None of the above 70 12 5 2 2 1 7 91 4 3401
2018 Client contact centre 65 15 8 2 2 1 6 86 5 3412
2018 Health care practitioners 71 16 8 3 0 0 3 90 3 41
2018 Federal regulators 63 15 7 2 3 1 9 87 5 245
2018 Compliance, inspection and enforcement 66 16 7 3 3 1 6 87 6 8709
2018 Communications or public affairs 73 12 5 2 2 0 5 90 5 348
2018 Access to information and privacy 72 15 5 3 3 0 3 89 6 323
2018 Security 79 10 4 1 1 0 4 93 3 225
2018 Science and technology 65 22 5 1 2 1 4 91 3 167
2018 Library services 70 11 0 8 11 0 0 82 18 27
2018 Legal services 61 14 12 4 3 0 7 80 7 114
2018 Administration and operations 71 14 5 2 2 0 5 90 4 2390
2018 Human resources 70 14 6 2 2 1 7 90 4 1012
2018 Financial management 68 13 7 3 3 0 5 86 6 688
2018 Procurement 72 15 6 0 1 0 5 93 1 73
2018 Real property 67 21 3 1 3 1 4 92 4 142
2018 Materiel management 71 18 3 4 4 1 1 90 7 140
2018 Information management 67 18 6 2 2 1 4 89 4 299
2018 Information technology 69 15 6 2 2 1 6 90 4 2429
2018 Internal audit 63 18 9 2 2 1 6 87 4 386
2018 Evaluation 72 15 5 2 0 0 5 92 2 191
2018 Data sciences 69 12 7 2 2 1 7 88 4 167
2018 Policy 71 12 6 3 2 1 5 88 6 345
2018 Project management 72 12 5 3 2 0 5 89 6 535
2018 Other services to the public 69 14 7 2 2 1 5 87 5 1767
2018 None of the above 68 15 6 2 2 1 6 89 4 3097

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 80 8 4 2 2 1 3 92 4 4638
2020 Health care practitioners 75 14 3 6 0 0 3 91 6 37
2020 Federal regulators 79 8 3 3 2 1 4 92 6 210
2020 Compliance, inspection and enforcement 77 10 4 2 3 1 3 90 5 9205
2020 Communications or public affairs 84 7 2 2 2 0 3 94 4 391
2020 Access to information and privacy 83 8 4 1 1 0 3 94 2 397
2020 Security 83 8 4 2 1 0 3 94 2 258
2020 Science and technology 70 12 6 3 4 1 3 86 7 196
2020 Library services 82 12 0 0 0 0 7 100 0 27
2020 Legal services 76 12 3 2 3 1 3 91 5 135
2020 Administration and operations 81 8 4 2 2 1 3 92 4 2379
2020 Human resources 83 7 4 2 1 1 3 93 3 1155
2020 Financial management 80 10 3 3 2 1 2 93 5 609
2020 Procurement 84 10 0 1 1 1 2 97 3 79
2020 Real property 79 6 5 2 5 0 3 88 7 153
2020 Materiel management 80 9 9 1 0 0 1 90 1 85
2020 Information management 78 7 4 3 5 2 1 88 8 285
2020 Information technology 81 8 4 2 1 1 3 93 3 2409
2020 Internal audit 75 10 5 4 2 1 3 89 6 336
2020 Evaluation 84 5 3 4 2 0 1 90 7 150
2020 Data sciences 80 10 3 1 3 1 1 92 5 198
2020 Policy 79 8 4 2 3 1 3 91 6 419
2020 Project management 80 7 5 2 3 1 2 91 5 692
2020 Other services to the public 81 8 3 2 2 1 3 93 4 2470
2020 None of the above 79 9 4 2 3 1 3 91 5 3135
2019 Client contact centre 74 11 5 3 3 1 3 88 6 3755
2019 Health care practitioners 74 17 6 0 0 3 0 94 0 32
2019 Federal regulators 65 13 7 6 6 1 2 80 12 223
2019 Compliance, inspection and enforcement 68 13 6 4 5 1 2 85 9 8718
2019 Communications or public affairs 78 11 3 3 2 1 2 91 5 365
2019 Access to information and privacy 75 10 5 2 3 0 4 89 6 370
2019 Security 76 11 6 3 3 0 1 88 6 225
2019 Science and technology 73 13 4 3 5 0 3 88 8 178
2019 Library services 79 9 0 0 3 0 8 96 4 33
2019 Legal services 71 16 4 2 6 1 1 88 8 139
2019 Administration and operations 73 12 5 3 4 1 2 88 7 2477
2019 Human resources 79 9 4 2 3 1 2 91 5 1026
2019 Financial management 74 10 6 4 4 1 2 86 8 682
2019 Procurement 86 6 3 2 3 0 0 92 5 63
2019 Real property 72 7 8 6 4 1 2 81 10 160
2019 Materiel management 73 12 8 5 2 0 0 85 8 130
2019 Information management 71 13 7 3 4 0 2 86 7 318
2019 Information technology 76 10 4 3 3 1 4 90 6 2408
2019 Internal audit 73 11 4 4 3 1 3 89 7 382
2019 Evaluation 71 16 4 4 2 0 4 90 6 189
2019 Data sciences 75 11 4 2 3 1 3 90 6 235
2019 Policy 67 12 8 4 4 2 3 83 8 376
2019 Project management 73 13 7 2 4 0 2 87 6 597
2019 Other services to the public 74 11 6 3 3 1 3 88 6 2140
2019 None of the above 72 11 6 3 3 1 3 87 7 3403
2018 Client contact centre 69 13 7 3 3 1 5 86 7 3411
2018 Health care practitioners 81 2 7 5 0 0 4 87 5 41
2018 Federal regulators 67 13 8 2 4 1 5 85 7 246
2018 Compliance, inspection and enforcement 64 16 7 4 5 1 3 84 9 8709
2018 Communications or public affairs 73 13 4 2 2 0 4 90 5 348
2018 Access to information and privacy 74 12 6 4 2 0 3 88 6 323
2018 Security 80 10 6 2 1 0 1 92 3 224
2018 Science and technology 68 11 6 6 4 2 3 84 10 167
2018 Library services 77 8 3 0 11 0 0 85 11 27
2018 Legal services 61 19 9 4 4 1 3 83 8 113
2018 Administration and operations 71 12 6 4 3 1 3 87 7 2396
2018 Human resources 75 11 4 2 2 0 5 91 5 1010
2018 Financial management 68 13 6 4 4 0 3 85 9 690
2018 Procurement 72 16 7 1 0 3 1 92 1 75
2018 Real property 72 12 2 4 8 1 1 86 12 141
2018 Materiel management 74 11 5 3 6 1 0 86 9 140
2018 Information management 69 13 6 3 4 0 4 86 8 301
2018 Information technology 72 12 5 3 3 1 4 88 7 2427
2018 Internal audit 66 15 9 2 3 1 4 85 6 386
2018 Evaluation 70 15 6 2 2 1 3 89 4 191
2018 Data sciences 68 15 6 4 4 1 1 85 9 166
2018 Policy 71 10 7 4 4 0 4 85 8 348
2018 Project management 69 11 6 3 5 1 4 85 9 534
2018 Other services to the public 71 12 6 3 3 1 4 87 7 1767
2018 None of the above 68 14 6 3 4 1 4 87 7 3101
2017 Client contact centre 70 13 6 3 2 1 5 88 6 3285
2017 Health care practitioners 76 9 11 0 0 0 4 89 0 26
2017 Federal regulators 66 17 5 4 4 2 3 86 8 236
2017 Compliance, inspection and enforcement 66 15 7 4 4 1 4 85 8 8864
2017 Communications or public affairs 77 12 2 2 3 1 3 93 5 328
2017 Access to information and privacy 72 13 6 3 2 1 4 89 5 270
2017 Security 80 9 4 2 1 1 3 93 3 246
2017 Science and technology 67 13 8 4 6 0 2 82 10 256
2017 Library services 76 10 0 0 0 3 11 100 0 29
2017 Legal services 64 13 11 3 3 1 6 83 6 110
2017 Administration and operations 72 12 6 3 3 1 3 87 7 2447
2017 Human resources 75 11 4 3 2 1 3 90 6 967
2017 Financial management 72 13 5 3 3 1 3 88 6 666
2017 Procurement 87 4 3 1 1 0 3 94 3 70
2017 Real property 68 13 6 3 4 1 5 86 8 120
2017 Materiel management 65 23 5 2 3 2 1 90 4 118
2017 Information management 74 9 8 5 1 0 3 86 6 265
2017 Information technology 74 12 4 3 2 1 4 90 6 2564
2017 Internal audit 62 14 7 6 3 0 7 82 10 279
2017 Evaluation 71 15 3 3 3 1 5 90 6 142
2017 Data sciences 73 9 3 4 2 1 7 89 7 180
2017 Policy 68 13 7 4 4 1 4 85 8 342
2017 Project management 73 11 6 3 3 1 3 87 6 513
2017 Other services to the public 73 12 5 4 3 1 3 88 7 1817
2017 None of the above 70 13 6 3 3 1 5 87 7 4587

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 78 11 4 1 1 0 4 93 2 4612
2020 Health care practitioners 72 11 17 0 0 0 0 83 0 37
2020 Federal regulators 72 13 6 3 2 0 4 89 5 209
2020 Compliance, inspection and enforcement 74 17 4 2 1 0 2 93 3 9170
2020 Communications or public affairs 71 19 6 1 1 0 2 92 2 390
2020 Access to information and privacy 77 14 3 2 0 0 2 94 3 392
2020 Security 72 19 4 2 0 0 2 93 3 260
2020 Science and technology 73 15 9 0 0 0 2 90 1 196
2020 Library services 78 8 3 3 0 0 7 93 4 27
2020 Legal services 75 18 5 1 0 0 1 94 1 135
2020 Administration and operations 71 18 5 2 1 0 2 91 4 2381
2020 Human resources 75 15 6 2 1 0 2 91 3 1158
2020 Financial management 73 18 5 2 1 0 1 91 3 608
2020 Procurement 72 21 5 0 0 0 2 95 0 78
2020 Real property 77 14 5 2 0 0 2 93 2 152
2020 Materiel management 63 24 8 6 0 0 0 86 6 84
2020 Information management 71 14 6 3 4 2 0 87 7 284
2020 Information technology 72 18 5 2 1 0 2 91 3 2397
2020 Internal audit 76 15 5 3 0 1 2 92 3 336
2020 Evaluation 78 12 8 3 0 0 0 90 3 148
2020 Data sciences 73 21 2 2 1 0 0 94 3 197
2020 Policy 76 14 6 1 1 0 1 92 3 413
2020 Project management 69 19 7 2 1 0 1 89 3 694
2020 Other services to the public 76 14 5 2 1 0 2 93 2 2462
2020 None of the above 73 15 5 2 2 1 2 91 4 3123
2019 Client contact centre 68 19 6 3 2 0 2 89 4 3744
2019 Health care practitioners 65 15 17 3 0 0 0 80 3 32
2019 Federal regulators 64 18 8 6 2 1 2 84 8 222
2019 Compliance, inspection and enforcement 60 26 8 3 2 0 2 88 4 8674
2019 Communications or public affairs 61 25 9 2 2 0 1 87 3 365
2019 Access to information and privacy 66 20 8 2 2 0 2 88 4 371
2019 Security 61 24 8 3 3 0 1 86 6 224
2019 Science and technology 62 27 5 3 1 0 2 90 4 178
2019 Library services 77 15 3 3 0 0 3 94 3 33
2019 Legal services 61 21 11 0 5 1 2 84 5 139
2019 Administration and operations 57 26 10 3 2 0 1 85 5 2472
2019 Human resources 60 27 7 3 1 0 2 88 4 1022
2019 Financial management 60 25 8 4 2 0 1 86 6 678
2019 Procurement 60 26 11 3 0 0 0 86 3 64
2019 Real property 56 24 13 2 2 0 4 83 4 159
2019 Materiel management 53 34 5 5 3 0 0 87 8 128
2019 Information management 61 25 9 2 2 1 0 87 4 318
2019 Information technology 61 24 7 3 2 0 2 87 5 2400
2019 Internal audit 64 21 8 3 1 0 3 88 4 380
2019 Evaluation 59 26 8 3 2 0 3 87 5 188
2019 Data sciences 63 21 10 2 3 0 2 85 5 235
2019 Policy 58 24 8 6 1 0 1 84 8 375
2019 Project management 52 32 9 4 2 0 1 85 6 595
2019 Other services to the public 62 23 9 2 2 0 2 87 4 2137
2019 None of the above 61 22 9 3 2 0 2 86 6 3389
2018 Client contact centre 61 23 8 3 2 0 2 87 5 3424
2018 Health care practitioners 64 22 10 4 0 0 0 86 4 41
2018 Federal regulators 57 25 11 4 1 0 3 84 5 247
2018 Compliance, inspection and enforcement 56 28 9 3 2 0 1 85 5 8742
2018 Communications or public affairs 57 27 11 3 2 0 1 85 4 351
2018 Access to information and privacy 64 23 7 3 2 0 1 87 5 324
2018 Security 54 28 11 3 2 0 1 83 5 225
2018 Science and technology 63 24 5 2 2 0 4 90 4 170
2018 Library services 63 22 8 0 6 0 0 86 6 28
2018 Legal services 52 31 10 3 3 0 1 84 6 113
2018 Administration and operations 53 28 11 4 2 0 2 83 7 2411
2018 Human resources 56 26 10 4 2 0 2 84 6 1009
2018 Financial management 54 26 12 4 3 0 1 80 8 691
2018 Procurement 54 31 11 1 3 0 0 85 4 75
2018 Real property 58 28 7 4 2 0 1 86 7 141
2018 Materiel management 52 30 12 1 4 1 0 83 5 140
2018 Information management 55 27 11 3 3 0 1 83 6 300
2018 Information technology 53 28 11 4 3 0 2 82 7 2426
2018 Internal audit 60 25 7 1 2 1 3 89 4 387
2018 Evaluation 59 22 14 2 2 1 1 82 4 190
2018 Data sciences 52 29 11 3 4 1 1 82 7 164
2018 Policy 58 25 9 3 3 0 1 85 6 346
2018 Project management 52 27 9 6 3 0 2 81 10 535
2018 Other services to the public 57 28 9 3 2 0 1 86 5 1791
2018 None of the above 56 25 11 4 3 0 2 82 7 3115
2017 Client contact centre 62 23 7 3 1 0 4 89 4 3279
2017 Health care practitioners 79 11 10 0 0 0 0 90 0 27
2017 Federal regulators 53 32 6 4 2 1 2 88 6 236
2017 Compliance, inspection and enforcement 57 27 9 3 1 0 2 87 4 8848
2017 Communications or public affairs 53 30 10 3 2 0 2 85 5 328
2017 Access to information and privacy 58 24 8 4 2 0 4 85 6 270
2017 Security 54 32 8 3 1 0 1 87 5 246
2017 Science and technology 58 23 11 4 2 0 2 82 6 257
2017 Library services 65 21 7 3 0 0 3 89 4 29
2017 Legal services 53 26 14 4 0 0 4 82 4 111
2017 Administration and operations 55 28 9 3 2 0 2 85 5 2447
2017 Human resources 57 27 7 3 3 0 3 86 6 968
2017 Financial management 61 23 7 5 2 1 2 86 6 667
2017 Procurement 65 28 7 0 0 0 0 93 0 70
2017 Real property 52 32 11 2 1 1 2 86 3 120
2017 Materiel management 38 44 9 3 3 2 1 84 6 118
2017 Information management 56 28 12 2 0 0 1 85 3 264
2017 Information technology 56 27 9 3 3 0 2 85 6 2571
2017 Internal audit 53 22 12 6 1 0 5 80 8 280
2017 Evaluation 59 24 10 1 3 0 4 86 4 143
2017 Data sciences 54 31 5 4 1 1 4 89 5 180
2017 Policy 58 26 8 4 1 0 2 86 6 339
2017 Project management 58 26 9 4 2 0 2 85 6 514
2017 Other services to the public 60 24 9 3 2 0 2 86 5 1814
2017 None of the above 58 25 9 3 2 0 3 86 5 4581

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 74 12 6 3 2 1 3 89 5 4623
2020 Health care practitioners 59 19 14 3 6 0 0 78 8 37
2020 Federal regulators 70 11 6 6 4 1 3 84 10 210
2020 Compliance, inspection and enforcement 66 17 7 4 4 0 2 85 8 9200
2020 Communications or public affairs 68 16 8 3 2 0 2 86 6 391
2020 Access to information and privacy 73 14 6 3 2 0 2 89 5 397
2020 Security 76 15 3 2 2 0 3 93 4 258
2020 Science and technology 57 19 13 3 5 0 3 79 8 193
2020 Library services 63 23 3 3 0 0 7 93 4 27
2020 Legal services 65 18 8 3 3 0 2 86 6 134
2020 Administration and operations 71 15 6 3 3 0 2 88 6 2384
2020 Human resources 73 13 6 4 3 0 2 87 7 1157
2020 Financial management 72 16 6 2 3 0 1 89 5 610
2020 Procurement 68 21 6 1 2 0 0 90 4 79
2020 Real property 70 12 4 6 6 0 2 84 12 152
2020 Materiel management 60 17 17 3 2 0 0 77 6 84
2020 Information management 69 12 8 4 6 2 1 83 10 286
2020 Information technology 73 15 6 3 2 1 2 89 5 2405
2020 Internal audit 70 14 6 4 3 1 2 87 7 340
2020 Evaluation 75 13 4 6 2 0 0 88 8 149
2020 Data sciences 77 12 4 3 3 1 0 90 6 198
2020 Policy 72 13 6 4 4 0 1 86 8 417
2020 Project management 70 15 8 3 3 0 1 86 6 694
2020 Other services to the public 74 13 5 3 3 1 2 89 5 2467
2020 None of the above 70 14 6 3 4 1 2 87 7 3134
2019 Client contact centre 67 17 6 3 4 0 2 86 7 3744
2019 Health care practitioners 76 15 9 0 0 0 0 91 0 32
2019 Federal regulators 56 20 9 7 6 0 2 77 14 222
2019 Compliance, inspection and enforcement 58 21 9 5 5 0 1 80 11 8673
2019 Communications or public affairs 67 18 6 3 4 1 1 86 8 363
2019 Access to information and privacy 67 15 10 4 2 0 2 84 6 369
2019 Security 70 16 6 4 5 0 0 85 9 223
2019 Science and technology 56 22 9 6 5 1 1 80 11 179
2019 Library services 73 11 3 3 6 0 3 87 9 33
2019 Legal services 60 14 9 4 9 2 2 77 13 136
2019 Administration and operations 65 17 8 4 3 0 1 84 8 2467
2019 Human resources 66 18 8 3 4 0 2 85 7 1022
2019 Financial management 64 19 7 4 4 0 1 85 8 679
2019 Procurement 68 21 6 2 3 0 0 89 5 64
2019 Real property 55 25 10 3 5 0 2 82 8 160
2019 Materiel management 65 20 7 4 5 1 0 85 8 129
2019 Information management 66 19 5 6 4 1 0 85 9 318
2019 Information technology 66 18 7 4 3 0 2 86 7 2397
2019 Internal audit 64 17 8 3 4 0 4 85 7 381
2019 Evaluation 58 19 11 5 3 0 4 80 8 186
2019 Data sciences 67 20 6 5 2 0 1 88 7 233
2019 Policy 59 17 12 6 5 1 2 77 11 373
2019 Project management 62 21 7 4 4 0 1 84 9 595
2019 Other services to the public 65 18 8 4 3 0 2 85 7 2128
2019 None of the above 64 17 8 4 4 0 2 84 8 3384
2018 Client contact centre 60 18 10 5 4 0 2 80 10 3419
2018 Health care practitioners 51 37 10 3 0 0 0 88 3 41
2018 Federal regulators 54 22 11 7 3 1 2 78 10 247
2018 Compliance, inspection and enforcement 50 24 12 6 6 0 1 75 13 8709
2018 Communications or public affairs 54 25 9 6 6 0 1 79 11 349
2018 Access to information and privacy 67 16 6 5 6 0 1 83 10 323
2018 Security 62 21 9 4 3 1 1 84 7 225
2018 Science and technology 46 27 9 8 6 1 4 77 14 170
2018 Library services 57 22 11 3 7 0 0 79 10 28
2018 Legal services 52 21 12 5 9 0 1 73 15 110
2018 Administration and operations 57 21 11 5 4 0 2 79 10 2397
2018 Human resources 59 21 9 6 2 0 2 83 8 1009
2018 Financial management 55 22 10 6 6 0 1 78 12 690
2018 Procurement 57 28 10 4 1 0 0 85 5 75
2018 Real property 53 20 12 6 9 0 0 73 15 143
2018 Materiel management 61 20 7 6 4 0 1 82 10 137
2018 Information management 60 20 10 3 5 0 1 81 9 297
2018 Information technology 59 22 9 5 4 0 2 82 9 2419
2018 Internal audit 56 22 9 5 4 1 3 81 9 385
2018 Evaluation 60 26 7 5 3 0 0 85 7 189
2018 Data sciences 52 21 12 6 7 1 1 74 13 163
2018 Policy 60 18 11 4 4 1 1 80 9 346
2018 Project management 55 23 10 5 6 0 2 79 11 534
2018 Other services to the public 57 22 9 5 4 1 1 80 10 1787
2018 None of the above 59 20 9 5 5 1 2 80 11 3096
2017 Client contact centre 61 19 8 5 3 0 4 84 8 3280
2017 Health care practitioners 64 21 15 0 0 0 0 85 0 26
2017 Federal regulators 56 20 8 6 7 2 2 78 14 234
2017 Compliance, inspection and enforcement 54 23 10 6 5 0 2 78 11 8854
2017 Communications or public affairs 62 19 8 5 4 0 2 83 9 328
2017 Access to information and privacy 63 17 9 4 2 0 4 84 7 271
2017 Security 65 20 6 5 2 1 1 87 7 245
2017 Science and technology 52 24 9 9 5 0 1 76 14 256
2017 Library services 69 14 7 7 3 0 0 83 10 29
2017 Legal services 44 28 17 5 3 0 3 74 8 111
2017 Administration and operations 62 19 8 5 4 0 2 83 9 2448
2017 Human resources 63 18 7 5 5 0 2 83 10 965
2017 Financial management 63 18 8 4 4 1 1 83 9 665
2017 Procurement 69 24 1 4 1 0 0 93 6 70
2017 Real property 59 18 7 6 8 1 2 79 14 120
2017 Materiel management 55 27 8 6 2 2 1 84 8 118
2017 Information management 67 15 8 6 4 0 1 82 10 265
2017 Information technology 63 19 7 4 3 1 2 85 7 2566
2017 Internal audit 54 18 10 6 6 1 5 77 13 280
2017 Evaluation 64 18 5 2 5 1 4 87 7 143
2017 Data sciences 60 20 8 4 3 1 4 84 7 180
2017 Policy 58 21 10 5 3 0 2 81 9 342
2017 Project management 60 20 8 5 4 0 2 82 9 513
2017 Other services to the public 65 17 7 5 3 0 2 84 8 1814
2017 None of the above 61 19 8 4 4 1 3 83 8 4586

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 63 7 3 1 0 1 25 94 2 4636
2020 Health care practitioners 64 8 3 0 3 0 22 93 4 36
2020 Federal regulators 55 10 7 1 1 0 25 87 3 211
2020 Compliance, inspection and enforcement 57 9 3 2 1 1 29 92 3 9220
2020 Communications or public affairs 63 9 3 1 0 0 23 94 2 393
2020 Access to information and privacy 67 5 3 1 0 0 25 95 1 398
2020 Security 64 9 3 1 1 0 22 94 2 261
2020 Science and technology 54 11 6 2 0 0 27 89 3 196
2020 Library services 68 5 0 0 0 0 27 100 0 27
2020 Legal services 56 14 6 0 1 1 22 91 2 134
2020 Administration and operations 62 10 4 1 1 0 22 92 2 2386
2020 Human resources 61 9 4 1 1 0 24 93 2 1163
2020 Financial management 63 12 3 1 1 0 20 94 2 609
2020 Procurement 57 15 1 2 0 0 24 95 3 79
2020 Real property 66 9 5 1 0 0 19 93 2 154
2020 Materiel management 56 13 4 0 0 0 27 94 0 85
2020 Information management 60 11 4 2 2 2 19 90 6 285
2020 Information technology 67 10 4 2 0 0 16 93 2 2401
2020 Internal audit 69 9 3 1 1 0 17 94 2 339
2020 Evaluation 67 9 2 1 0 0 20 96 2 150
2020 Data sciences 67 9 3 2 0 1 17 93 3 198
2020 Policy 65 7 3 1 1 0 23 94 2 418
2020 Project management 64 11 4 1 1 0 19 93 3 694
2020 Other services to the public 63 6 3 1 0 0 27 94 2 2469
2020 None of the above 62 7 4 1 1 1 24 93 2 3139
2019 Client contact centre 63 8 3 1 1 0 24 93 3 3721
2019 Health care practitioners 58 6 6 0 0 0 30 91 0 31
2019 Federal regulators 54 10 6 4 2 1 23 84 8 219
2019 Compliance, inspection and enforcement 54 10 4 2 1 0 29 90 4 8641
2019 Communications or public affairs 65 9 2 1 1 1 21 95 2 363
2019 Access to information and privacy 66 7 3 0 1 1 22 95 1 368
2019 Security 59 12 4 0 1 0 23 93 2 225
2019 Science and technology 61 10 3 1 0 0 26 96 1 179
2019 Library services 54 13 0 0 0 0 33 100 0 33
2019 Legal services 51 12 5 2 0 1 29 89 3 139
2019 Administration and operations 60 12 5 1 1 0 21 91 3 2462
2019 Human resources 57 12 5 1 1 0 25 92 2 1019
2019 Financial management 60 12 4 1 1 0 22 93 3 675
2019 Procurement 60 14 3 3 0 0 19 92 4 62
2019 Real property 68 9 3 1 2 0 17 93 4 157
2019 Materiel management 62 13 2 3 1 0 20 93 5 129
2019 Information management 67 10 3 1 0 1 17 94 1 317
2019 Information technology 61 13 5 1 1 0 19 91 2 2390
2019 Internal audit 64 7 3 1 0 0 24 94 2 381
2019 Evaluation 65 7 6 0 2 0 20 90 2 187
2019 Data sciences 67 11 4 2 1 0 16 92 3 233
2019 Policy 54 10 5 1 1 1 29 90 3 373
2019 Project management 58 15 5 1 1 0 21 92 2 596
2019 Other services to the public 60 7 3 1 0 0 27 93 3 2130
2019 None of the above 62 8 4 1 1 0 24 93 3 3377
2018 Client contact centre 56 9 5 2 1 0 27 90 4 3391
2018 Health care practitioners 71 5 3 0 0 0 22 97 0 41
2018 Federal regulators 51 11 7 4 1 0 27 85 6 241
2018 Compliance, inspection and enforcement 47 11 5 2 1 0 35 89 4 8682
2018 Communications or public affairs 52 9 6 1 1 0 30 88 3 347
2018 Access to information and privacy 61 7 4 1 1 0 25 92 3 320
2018 Security 50 12 6 1 1 0 28 88 4 222
2018 Science and technology 53 10 1 2 1 0 34 95 5 168
2018 Library services 44 11 0 0 3 0 42 95 5 28
2018 Legal services 48 13 7 2 1 0 29 86 4 110
2018 Administration and operations 52 12 6 2 1 0 26 87 4 2384
2018 Human resources 48 13 6 2 1 0 29 87 5 1000
2018 Financial management 55 11 4 3 1 1 25 89 6 686
2018 Procurement 49 16 1 5 0 0 28 90 8 74
2018 Real property 54 11 4 1 2 0 29 91 4 141
2018 Materiel management 65 8 6 2 3 1 16 87 6 140
2018 Information management 60 9 5 1 0 0 25 92 2 296
2018 Information technology 54 13 6 2 1 0 24 88 4 2417
2018 Internal audit 58 9 4 2 1 1 25 91 3 384
2018 Evaluation 64 9 2 1 1 0 24 96 2 188
2018 Data sciences 48 12 6 2 1 1 30 86 4 162
2018 Policy 54 9 4 2 1 0 30 91 4 340
2018 Project management 54 13 6 2 1 0 25 88 4 534
2018 Other services to the public 51 10 5 1 1 1 31 90 3 1775
2018 None of the above 55 9 4 1 1 0 29 91 3 3083
2017 Client contact centre 57 9 4 1 0 1 28 93 3 3281
2017 Health care practitioners 68 6 0 0 0 3 22 100 0 27
2017 Federal regulators 54 14 5 2 1 0 23 90 4 234
2017 Compliance, inspection and enforcement 48 10 4 2 1 0 35 89 4 8849
2017 Communications or public affairs 53 10 4 1 0 0 31 92 2 327
2017 Access to information and privacy 62 9 2 1 0 0 24 95 2 270
2017 Security 53 15 5 2 0 0 25 91 3 246
2017 Science and technology 49 11 4 2 2 0 32 88 6 254
2017 Library services 48 10 0 0 0 0 41 100 0 29
2017 Legal services 44 10 3 0 2 1 41 93 3 111
2017 Administration and operations 54 13 5 2 1 0 25 90 4 2442
2017 Human resources 54 11 4 1 1 0 28 91 4 965
2017 Financial management 58 11 5 2 1 1 22 89 4 662
2017 Procurement 64 7 8 0 0 0 20 90 0 70
2017 Real property 57 14 6 0 1 1 22 91 1 119
2017 Materiel management 55 18 3 1 1 2 20 94 2 117
2017 Information management 61 9 4 1 1 0 25 93 2 265
2017 Information technology 56 13 5 2 1 1 23 90 4 2566
2017 Internal audit 55 11 3 3 0 1 27 91 5 279
2017 Evaluation 62 14 3 1 0 0 20 95 2 142
2017 Data sciences 56 13 3 1 0 1 27 96 1 180
2017 Policy 52 8 5 1 1 1 32 90 3 342
2017 Project management 58 13 5 1 1 0 22 91 2 514
2017 Other services to the public 56 9 3 1 1 1 30 93 2 1813
2017 None of the above 55 9 4 1 1 1 30 92 3 4589

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 61 17 10 4 3 1 4 82 8 4651
2020 Health care practitioners 64 25 8 0 0 0 3 91 0 37
2020 Federal regulators 65 20 5 5 0 0 4 89 6 212
2020 Compliance, inspection and enforcement 57 24 11 3 2 0 3 84 5 9274
2020 Communications or public affairs 71 17 4 2 0 0 6 93 2 395
2020 Access to information and privacy 68 16 8 2 1 1 3 88 4 401
2020 Security 78 12 6 0 1 0 2 92 1 262
2020 Science and technology 61 21 10 3 1 0 4 85 4 197
2020 Library services 73 15 5 0 0 0 7 95 0 27
2020 Legal services 64 21 8 4 1 0 2 87 5 136
2020 Administration and operations 72 15 4 2 1 0 5 93 3 2400
2020 Human resources 76 13 5 1 1 0 4 93 2 1161
2020 Financial management 74 15 4 2 1 1 3 93 3 611
2020 Procurement 67 21 7 0 1 0 4 91 1 81
2020 Real property 74 15 8 1 0 0 1 90 1 153
2020 Materiel management 66 22 4 2 0 0 6 93 2 86
2020 Information management 70 12 6 3 2 2 3 88 6 286
2020 Information technology 77 12 3 1 0 1 6 95 2 2419
2020 Internal audit 73 14 4 3 1 1 4 92 4 342
2020 Evaluation 76 11 7 3 1 1 0 89 5 149
2020 Data sciences 78 11 3 2 1 1 4 93 4 199
2020 Policy 75 16 5 2 1 0 2 92 3 418
2020 Project management 76 15 4 2 1 0 4 94 2 693
2020 Other services to the public 64 21 7 3 2 0 3 88 5 2480
2020 None of the above 70 16 6 2 1 1 4 90 4 3154
2019 Client contact centre 60 18 9 4 4 0 5 82 8 3730
2019 Health care practitioners 70 16 14 0 0 0 0 86 0 31
2019 Federal regulators 64 14 8 4 2 1 7 85 6 220
2019 Compliance, inspection and enforcement 54 25 11 4 2 1 4 82 6 8678
2019 Communications or public affairs 73 14 6 2 1 1 4 91 3 363
2019 Access to information and privacy 66 18 8 2 1 0 6 89 3 364
2019 Security 72 15 5 1 2 0 5 92 3 225
2019 Science and technology 59 20 11 3 3 1 4 83 5 177
2019 Library services 68 15 6 0 0 0 11 93 0 33
2019 Legal services 54 24 9 4 3 1 6 83 7 139
2019 Administration and operations 70 17 6 2 1 0 5 92 2 2466
2019 Human resources 72 15 5 1 1 0 6 92 2 1024
2019 Financial management 68 17 6 1 1 0 7 90 3 681
2019 Procurement 71 20 6 0 0 0 3 94 0 64
2019 Real property 63 17 13 2 2 0 3 83 4 159
2019 Materiel management 68 23 4 2 0 0 5 94 2 129
2019 Information management 73 14 3 2 0 1 7 95 2 318
2019 Information technology 74 13 4 1 1 1 6 93 2 2395
2019 Internal audit 71 16 6 0 1 0 5 92 1 381
2019 Evaluation 67 17 8 2 2 0 5 88 4 187
2019 Data sciences 77 13 4 0 0 0 5 95 0 232
2019 Policy 67 20 4 2 1 1 4 92 3 376
2019 Project management 72 15 6 1 1 0 5 92 2 593
2019 Other services to the public 65 19 8 3 1 0 4 87 5 2135
2019 None of the above 68 16 7 2 1 0 6 90 3 3391
2018 Client contact centre 53 19 12 6 4 0 5 77 11 3406
2018 Health care practitioners 63 25 5 0 2 0 5 93 2 41
2018 Federal regulators 58 22 9 4 2 0 5 84 7 247
2018 Compliance, inspection and enforcement 48 26 14 5 2 0 5 78 7 8705
2018 Communications or public affairs 65 18 4 2 1 0 10 92 4 350
2018 Access to information and privacy 67 15 10 2 2 0 6 86 3 323
2018 Security 69 17 5 3 0 2 5 91 3 224
2018 Science and technology 45 17 17 8 3 1 9 69 12 170
2018 Library services 64 19 3 0 3 0 11 93 3 28
2018 Legal services 55 24 16 1 3 0 2 80 4 112
2018 Administration and operations 64 20 6 2 1 1 7 91 3 2386
2018 Human resources 64 16 8 2 2 0 9 88 4 1007
2018 Financial management 65 18 5 2 2 1 7 90 4 690
2018 Procurement 61 24 7 3 0 0 5 90 3 75
2018 Real property 61 25 6 2 1 1 4 90 4 142
2018 Materiel management 69 18 9 3 0 0 1 88 3 139
2018 Information management 66 18 8 0 0 0 7 91 1 300
2018 Information technology 66 16 6 1 1 0 10 90 3 2421
2018 Internal audit 61 17 9 3 1 1 9 86 4 386
2018 Evaluation 68 17 7 2 2 0 5 89 3 189
2018 Data sciences 69 13 5 4 1 1 7 88 6 163
2018 Policy 62 21 7 4 1 1 5 87 5 347
2018 Project management 67 17 5 2 0 0 8 91 3 531
2018 Other services to the public 56 23 11 3 2 1 5 83 5 1788
2018 None of the above 63 18 8 3 2 0 7 87 4 3082
2017 Client contact centre 53 19 12 5 4 1 7 78 10 3264
2017 Health care practitioners 83 7 0 0 0 3 7 100 0 27
2017 Federal regulators 60 23 8 4 1 1 3 87 5 232
2017 Compliance, inspection and enforcement 50 25 12 4 2 1 6 81 6 8802
2017 Communications or public affairs 67 16 5 3 2 0 8 90 5 325
2017 Access to information and privacy 65 14 11 4 1 0 4 83 5 267
2017 Security 68 18 5 2 0 1 5 93 2 243
2017 Science and technology 49 19 15 8 2 0 7 73 12 254
2017 Library services 76 10 0 3 0 0 11 96 4 29
2017 Legal services 53 25 10 3 1 2 6 85 4 110
2017 Administration and operations 68 16 5 2 0 0 8 92 2 2427
2017 Human resources 68 14 6 1 1 0 9 91 3 964
2017 Financial management 68 16 6 2 1 1 7 90 4 659
2017 Procurement 68 19 6 1 0 0 6 92 2 69
2017 Real property 59 18 10 2 2 2 7 84 4 120
2017 Materiel management 64 21 3 3 0 2 7 93 4 117
2017 Information management 68 14 6 1 0 0 10 92 1 262
2017 Information technology 68 15 4 1 1 1 11 93 2 2561
2017 Internal audit 62 16 7 1 1 0 13 90 2 277
2017 Evaluation 63 20 7 1 1 2 7 91 2 143
2017 Data sciences 70 10 4 1 0 1 15 95 1 180
2017 Policy 65 22 6 1 1 1 5 92 2 337
2017 Project management 73 13 4 2 0 1 7 94 2 512
2017 Other services to the public 60 19 9 4 2 1 6 84 6 1810
2017 None of the above 63 17 7 2 1 1 10 89 3 4562

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 17 13 10 12 1 2 65 22 4666
2020 Health care practitioners 64 17 14 3 0 0 3 83 3 37
2020 Federal regulators 64 14 8 5 6 0 3 80 11 213
2020 Compliance, inspection and enforcement 65 18 7 4 4 0 2 85 8 9264
2020 Communications or public affairs 68 15 8 4 3 0 2 84 7 397
2020 Access to information and privacy 52 18 10 8 11 0 1 71 19 401
2020 Security 70 16 7 3 2 0 1 87 6 262
2020 Science and technology 63 21 10 2 2 0 2 86 4 197
2020 Library services 54 23 16 0 0 0 7 82 0 27
2020 Legal services 67 14 11 5 2 0 1 82 7 135
2020 Administration and operations 67 15 7 4 4 0 3 85 8 2400
2020 Human resources 74 13 6 2 4 0 2 88 6 1165
2020 Financial management 70 14 7 3 4 1 2 86 7 614
2020 Procurement 72 17 2 2 5 0 1 90 7 81
2020 Real property 64 20 5 4 5 1 1 86 9 154
2020 Materiel management 53 22 8 7 10 0 1 75 17 86
2020 Information management 69 13 7 6 5 0 1 83 10 286
2020 Information technology 75 13 5 2 2 1 2 91 4 2421
2020 Internal audit 63 15 10 4 5 1 1 80 10 341
2020 Evaluation 61 14 11 6 7 0 1 76 13 150
2020 Data sciences 73 15 5 2 2 0 2 90 5 199
2020 Policy 75 13 4 4 3 0 1 89 7 418
2020 Project management 74 15 5 1 3 0 2 91 5 695
2020 Other services to the public 56 15 10 8 8 1 2 74 16 2482
2020 None of the above 60 15 9 5 7 1 3 78 13 3160
2019 Client contact centre 41 15 12 10 19 0 2 57 30 3758
2019 Health care practitioners 69 12 3 6 9 0 0 81 15 32
2019 Federal regulators 62 13 7 6 7 1 3 79 14 223
2019 Compliance, inspection and enforcement 62 16 7 4 7 0 3 81 12 8710
2019 Communications or public affairs 69 14 7 2 5 1 2 86 7 365
2019 Access to information and privacy 48 19 10 8 12 1 2 69 20 371
2019 Security 77 12 3 1 4 0 2 92 5 226
2019 Science and technology 63 21 8 4 1 1 2 86 5 179
2019 Library services 44 25 11 3 12 0 5 73 15 33
2019 Legal services 64 14 6 6 5 1 4 83 11 139
2019 Administration and operations 65 12 9 5 6 1 3 80 11 2471
2019 Human resources 72 11 5 4 4 0 3 86 9 1026
2019 Financial management 61 14 7 6 9 0 4 78 15 681
2019 Procurement 73 16 5 2 2 0 3 92 3 63
2019 Real property 66 15 6 7 4 0 2 83 11 160
2019 Materiel management 52 20 10 7 9 1 1 74 16 130
2019 Information management 62 14 11 6 4 1 2 78 11 319
2019 Information technology 73 12 5 2 3 1 4 89 6 2404
2019 Internal audit 53 16 12 5 10 0 4 72 16 382
2019 Evaluation 51 18 10 8 10 0 4 71 18 189
2019 Data sciences 68 14 4 4 7 1 2 84 12 234
2019 Policy 68 14 6 3 5 0 4 85 8 376
2019 Project management 73 13 6 3 2 0 3 89 6 598
2019 Other services to the public 52 15 10 7 13 1 3 69 21 2140
2019 None of the above 57 13 8 6 10 1 4 74 17 3404
2018 Client contact centre 40 16 13 11 17 0 3 57 29 3430
2018 Health care practitioners 65 20 5 0 10 0 0 86 10 40
2018 Federal regulators 64 13 9 3 6 0 4 81 10 243
2018 Compliance, inspection and enforcement 58 19 8 5 6 1 4 80 12 8739
2018 Communications or public affairs 65 14 7 5 6 0 4 82 11 350
2018 Access to information and privacy 53 18 11 7 9 0 2 72 17 322
2018 Security 71 12 9 2 4 0 2 84 7 225
2018 Science and technology 60 17 6 5 5 2 5 83 11 170
2018 Library services 57 21 4 4 10 0 4 82 14 28
2018 Legal services 64 15 3 3 10 0 5 84 13 113
2018 Administration and operations 62 15 7 5 7 1 4 80 13 2404
2018 Human resources 67 12 6 4 6 0 4 83 10 1012
2018 Financial management 61 17 6 5 8 0 3 80 13 692
2018 Procurement 63 24 4 1 5 0 3 89 7 75
2018 Real property 64 19 4 4 5 1 3 87 9 143
2018 Materiel management 47 16 18 6 12 0 1 64 18 140
2018 Information management 55 17 11 6 7 1 3 75 13 301
2018 Information technology 67 15 6 3 4 1 4 86 8 2428
2018 Internal audit 51 16 11 7 9 2 5 72 17 385
2018 Evaluation 47 17 8 7 17 0 3 67 25 190
2018 Data sciences 72 11 5 3 5 1 2 86 9 164
2018 Policy 71 11 5 5 4 0 3 85 10 346
2018 Project management 68 12 7 4 4 0 5 84 8 534
2018 Other services to the public 52 15 11 8 11 0 3 69 20 1791
2018 None of the above 53 15 10 6 11 1 4 71 19 3112
2017 Client contact centre 38 16 13 12 17 0 4 57 30 3288
2017 Health care practitioners 50 18 7 14 4 3 4 73 19 27
2017 Federal regulators 59 21 5 4 8 0 3 82 13 236
2017 Compliance, inspection and enforcement 52 21 9 6 7 1 4 77 14 8859
2017 Communications or public affairs 61 15 9 5 5 0 4 80 10 328
2017 Access to information and privacy 43 20 15 10 8 1 4 66 18 270
2017 Security 67 15 8 4 3 0 2 84 8 246
2017 Science and technology 60 17 10 4 4 0 5 81 9 256
2017 Library services 55 24 3 3 3 0 11 89 8 29
2017 Legal services 60 9 7 6 7 1 10 77 15 111
2017 Administration and operations 57 16 9 6 7 0 4 76 14 2450
2017 Human resources 64 14 7 4 5 1 5 83 9 967
2017 Financial management 59 17 7 7 7 0 3 79 14 662
2017 Procurement 55 23 9 4 4 0 4 82 9 70
2017 Real property 61 14 9 2 7 1 6 81 9 120
2017 Materiel management 43 21 13 6 14 1 1 65 21 117
2017 Information management 56 15 11 8 5 1 3 74 14 265
2017 Information technology 65 16 6 4 4 1 4 85 8 2573
2017 Internal audit 49 17 11 8 10 0 6 70 19 279
2017 Evaluation 53 15 11 6 8 1 5 72 16 143
2017 Data sciences 67 13 4 4 4 1 6 86 9 180
2017 Policy 65 14 7 4 4 1 5 84 9 342
2017 Project management 69 13 7 3 4 0 3 85 7 514
2017 Other services to the public 46 17 12 9 12 1 3 66 22 1818
2017 None of the above 49 17 11 8 10 1 5 70 19 4597

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 28 16 5 3 0 2 74 9 4651
2020 Health care practitioners 37 33 17 11 3 0 0 70 14 37
2020 Federal regulators 41 31 16 7 3 1 1 73 10 211
2020 Compliance, inspection and enforcement 41 33 16 6 3 0 1 75 9 9272
2020 Communications or public affairs 42 28 19 5 4 0 2 71 10 397
2020 Access to information and privacy 44 34 12 5 5 0 1 79 9 398
2020 Security 45 30 15 6 3 0 1 77 8 262
2020 Science and technology 46 33 14 4 1 0 1 80 5 197
2020 Library services 52 23 19 3 3 0 0 75 7 27
2020 Legal services 46 28 13 5 6 0 1 76 11 136
2020 Administration and operations 44 31 15 6 2 0 1 76 9 2399
2020 Human resources 42 32 17 5 3 0 1 75 8 1163
2020 Financial management 48 30 14 4 3 1 1 79 7 614
2020 Procurement 42 32 15 6 2 1 1 76 9 81
2020 Real property 53 31 10 5 1 0 1 84 6 153
2020 Materiel management 44 36 10 9 1 0 0 80 10 86
2020 Information management 42 32 15 5 4 2 0 76 9 285
2020 Information technology 50 29 13 4 2 1 2 81 6 2420
2020 Internal audit 42 32 17 5 2 1 1 75 8 343
2020 Evaluation 43 33 17 4 3 0 0 76 8 150
2020 Data sciences 43 26 18 6 5 1 1 70 12 200
2020 Policy 44 30 15 7 3 0 0 75 10 418
2020 Project management 44 29 17 6 2 0 1 74 9 695
2020 Other services to the public 43 30 17 6 3 0 1 74 9 2482
2020 None of the above 47 27 16 5 4 0 1 75 9 3156
2019 Client contact centre 49 28 13 5 4 0 2 78 8 3747
2019 Health care practitioners 60 28 6 3 0 3 0 90 3 32
2019 Federal regulators 53 29 14 1 2 1 1 83 3 221
2019 Compliance, inspection and enforcement 47 30 14 4 3 0 2 79 7 8691
2019 Communications or public affairs 49 29 13 5 2 0 2 80 7 362
2019 Access to information and privacy 50 30 12 3 2 0 3 83 5 367
2019 Security 60 23 11 4 0 0 1 84 5 226
2019 Science and technology 55 30 8 2 2 0 2 87 4 179
2019 Library services 35 37 19 3 3 0 3 74 6 33
2019 Legal services 53 23 14 2 4 1 3 79 7 139
2019 Administration and operations 49 31 12 4 2 0 2 82 6 2470
2019 Human resources 49 30 13 3 3 0 2 80 6 1027
2019 Financial management 53 28 12 4 2 0 1 82 6 684
2019 Procurement 52 29 12 2 2 0 3 84 3 64
2019 Real property 58 23 9 5 3 0 2 83 8 159
2019 Materiel management 50 35 8 5 2 0 0 85 7 129
2019 Information management 49 29 12 6 3 0 1 79 9 317
2019 Information technology 55 25 11 4 2 0 2 83 6 2405
2019 Internal audit 49 29 13 5 2 0 2 80 7 379
2019 Evaluation 49 26 15 7 1 0 1 77 8 188
2019 Data sciences 54 25 16 2 1 0 1 80 4 233
2019 Policy 45 31 14 5 3 1 1 77 9 375
2019 Project management 49 28 14 5 2 0 2 79 7 599
2019 Other services to the public 49 30 13 4 2 0 2 80 7 2130
2019 None of the above 51 27 12 4 3 0 2 80 7 3397
2018 Client contact centre 45 28 15 5 4 0 3 75 9 3422
2018 Health care practitioners 35 39 10 8 5 0 3 76 13 40
2018 Federal regulators 42 26 18 9 3 0 2 70 12 245
2018 Compliance, inspection and enforcement 42 32 16 5 3 0 2 76 9 8721
2018 Communications or public affairs 43 31 16 5 3 0 1 75 9 350
2018 Access to information and privacy 49 32 12 3 2 0 2 82 6 325
2018 Security 47 30 15 4 3 0 1 78 7 225
2018 Science and technology 49 27 15 3 3 0 4 79 6 170
2018 Library services 40 36 14 7 3 0 0 76 10 28
2018 Legal services 40 26 24 5 3 0 2 67 9 113
2018 Administration and operations 45 29 15 5 3 0 3 77 8 2401
2018 Human resources 45 30 16 4 2 0 2 77 7 1008
2018 Financial management 47 29 13 5 3 0 3 79 8 691
2018 Procurement 44 35 15 4 1 0 1 80 5 75
2018 Real property 48 27 15 7 3 0 1 75 9 143
2018 Materiel management 47 33 12 6 3 0 0 80 9 140
2018 Information management 46 28 15 5 1 0 3 77 7 300
2018 Information technology 50 29 12 5 2 0 2 80 7 2427
2018 Internal audit 48 28 15 4 2 1 2 78 6 385
2018 Evaluation 46 27 13 8 2 0 4 76 11 190
2018 Data sciences 41 29 15 11 3 1 1 71 14 164
2018 Policy 43 30 14 7 6 0 1 73 12 347
2018 Project management 42 33 15 5 2 0 3 77 8 533
2018 Other services to the public 44 30 15 5 3 0 2 76 9 1790
2018 None of the above 46 28 14 6 3 0 3 77 9 3098
2017 Client contact centre 44 29 14 5 3 0 3 77 9 3281
2017 Health care practitioners 56 22 11 4 0 3 4 84 4 27
2017 Federal regulators 48 32 13 3 3 0 3 82 5 236
2017 Compliance, inspection and enforcement 41 33 14 5 2 0 3 77 8 8849
2017 Communications or public affairs 48 29 14 4 2 0 2 79 7 328
2017 Access to information and privacy 52 29 12 4 2 0 1 82 6 269
2017 Security 44 33 14 7 2 0 0 77 9 245
2017 Science and technology 54 26 10 4 3 0 3 83 7 255
2017 Library services 45 34 21 0 0 0 0 79 0 29
2017 Legal services 43 38 11 6 0 0 3 83 6 111
2017 Administration and operations 48 31 13 4 2 0 2 81 6 2448
2017 Human resources 44 31 14 5 2 0 2 78 8 964
2017 Financial management 49 31 14 2 2 0 2 81 5 662
2017 Procurement 53 30 11 6 0 0 0 83 6 70
2017 Real property 45 33 11 4 1 2 4 83 6 120
2017 Materiel management 38 35 14 7 5 1 1 74 12 118
2017 Information management 43 34 17 3 2 0 1 78 5 264
2017 Information technology 49 28 12 5 2 0 3 80 7 2569
2017 Internal audit 45 24 16 8 3 0 4 72 11 280
2017 Evaluation 48 34 7 4 3 1 2 85 7 142
2017 Data sciences 48 32 15 2 1 1 3 82 2 180
2017 Policy 41 32 16 7 2 1 1 74 9 342
2017 Project management 47 30 14 5 3 0 2 78 8 513
2017 Other services to the public 45 31 13 5 2 0 3 78 8 1812
2017 None of the above 46 30 13 5 2 1 4 79 8 4584

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 37 20 6 4 0 1 71 10 4658
2020 Health care practitioners 21 54 17 6 3 0 0 75 8 37
2020 Federal regulators 31 34 19 7 7 1 1 67 14 212
2020 Compliance, inspection and enforcement 23 41 24 8 4 0 0 64 12 9273
2020 Communications or public affairs 35 39 17 6 2 0 0 75 8 396
2020 Access to information and privacy 32 40 20 5 3 0 0 72 7 399
2020 Security 32 41 20 5 1 0 0 74 6 262
2020 Science and technology 28 45 20 4 2 0 0 74 6 197
2020 Library services 42 36 19 3 0 0 0 78 3 27
2020 Legal services 27 39 25 6 2 1 0 66 8 136
2020 Administration and operations 33 41 18 5 3 0 0 74 8 2403
2020 Human resources 30 41 21 5 2 0 0 72 7 1166
2020 Financial management 32 44 15 5 3 1 0 77 8 609
2020 Procurement 38 43 15 3 1 0 0 81 4 80
2020 Real property 35 39 19 5 2 0 0 74 7 153
2020 Materiel management 21 46 20 10 3 0 0 67 13 86
2020 Information management 30 39 21 4 3 3 0 71 8 285
2020 Information technology 38 39 18 3 2 0 0 77 6 2422
2020 Internal audit 25 39 24 7 4 0 0 64 11 343
2020 Evaluation 33 32 23 9 3 1 0 66 11 150
2020 Data sciences 32 39 19 5 5 0 0 71 10 200
2020 Policy 31 40 20 6 3 0 0 71 10 418
2020 Project management 35 43 16 4 2 0 0 78 6 697
2020 Other services to the public 30 39 19 7 4 0 0 70 11 2484
2020 None of the above 31 39 19 6 4 1 0 71 10 3163

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 18 33 34 10 4 0 0 51 15 4661
2020 Health care practitioners 8 41 33 16 3 0 0 49 19 37
2020 Federal regulators 22 28 35 11 4 0 0 50 15 213
2020 Compliance, inspection and enforcement 15 35 35 11 3 0 0 50 15 9261
2020 Communications or public affairs 15 32 37 13 3 0 0 48 16 396
2020 Access to information and privacy 22 37 26 10 4 0 0 60 14 401
2020 Security 21 37 32 7 3 0 0 58 10 260
2020 Science and technology 18 32 37 10 2 0 0 50 13 197
2020 Library services 22 45 30 3 0 0 0 67 3 27
2020 Legal services 12 32 38 17 1 0 0 44 18 136
2020 Administration and operations 18 37 33 9 3 0 0 55 11 2395
2020 Human resources 15 36 34 12 3 0 0 51 15 1165
2020 Financial management 19 37 31 10 2 0 0 57 13 612
2020 Procurement 18 41 31 9 1 0 0 59 10 81
2020 Real property 19 35 31 13 1 0 0 54 14 154
2020 Materiel management 22 33 28 18 0 0 0 55 18 86
2020 Information management 18 38 29 11 3 0 0 57 14 285
2020 Information technology 21 38 29 9 3 0 0 59 12 2424
2020 Internal audit 16 40 32 9 3 0 0 56 12 342
2020 Evaluation 17 38 32 10 2 0 0 56 12 150
2020 Data sciences 16 35 33 12 4 0 0 51 16 199
2020 Policy 18 36 31 11 4 0 0 54 15 418
2020 Project management 16 35 34 11 4 0 0 51 15 693
2020 Other services to the public 18 37 30 11 3 1 0 55 14 2484
2020 None of the above 20 34 31 10 4 0 0 55 14 3157
2019 Client contact centre 16 32 35 12 5 0 0 48 17 3771
2019 Health care practitioners 23 39 32 6 0 0 0 62 6 32
2019 Federal regulators 17 35 35 9 3 1 0 53 12 225
2019 Compliance, inspection and enforcement 15 35 34 11 4 0 0 50 16 8755
2019 Communications or public affairs 16 39 34 9 3 0 0 54 12 367
2019 Access to information and privacy 24 34 27 12 1 0 1 59 13 371
2019 Security 24 39 26 8 2 0 1 64 10 227
2019 Science and technology 20 35 30 13 2 1 0 55 15 180
2019 Library services 5 48 37 6 3 0 0 54 9 33
2019 Legal services 13 32 33 13 8 0 1 45 22 139
2019 Administration and operations 20 37 31 9 3 0 0 58 12 2483
2019 Human resources 16 36 33 10 4 0 0 53 14 1036
2019 Financial management 18 40 31 8 3 0 0 58 11 689
2019 Procurement 20 41 25 12 0 0 1 62 12 66
2019 Real property 21 32 33 9 5 0 1 53 14 161
2019 Materiel management 29 39 24 6 3 0 0 67 9 131
2019 Information management 22 32 33 9 5 0 0 54 13 320
2019 Information technology 24 35 29 9 3 0 0 59 12 2428
2019 Internal audit 22 36 30 8 3 0 0 58 11 385
2019 Evaluation 16 46 29 7 2 0 0 62 9 190
2019 Data sciences 19 43 29 8 1 0 0 62 9 234
2019 Policy 16 33 35 12 4 1 0 49 16 377
2019 Project management 18 35 31 13 3 0 0 53 16 600
2019 Other services to the public 19 36 31 10 3 0 0 55 13 2148
2019 None of the above 19 35 30 11 4 0 0 55 15 3419
2018 Client contact centre 14 31 36 14 5 0 0 44 19 3442
2018 Health care practitioners 25 44 19 8 5 0 0 69 13 41
2018 Federal regulators 11 33 39 13 4 0 0 44 17 245
2018 Compliance, inspection and enforcement 11 32 38 13 5 0 0 44 18 8779
2018 Communications or public affairs 11 35 36 16 2 0 1 46 18 352
2018 Access to information and privacy 23 31 31 11 4 0 0 54 15 326
2018 Security 17 40 33 10 1 0 0 57 11 226
2018 Science and technology 13 30 41 9 7 0 1 43 16 170
2018 Library services 7 34 46 0 14 0 0 41 14 28
2018 Legal services 14 28 34 20 4 0 0 42 24 114
2018 Administration and operations 18 33 35 10 4 0 0 51 14 2413
2018 Human resources 13 30 39 15 4 0 0 43 19 1018
2018 Financial management 16 35 34 11 4 0 0 51 15 693
2018 Procurement 15 45 36 3 1 0 0 60 4 75
2018 Real property 21 28 34 11 7 0 0 48 17 146
2018 Materiel management 28 36 29 6 2 0 0 64 8 140
2018 Information management 18 33 37 10 2 0 0 51 12 303
2018 Information technology 17 36 32 11 4 0 0 53 15 2445
2018 Internal audit 18 34 33 11 3 0 1 53 14 386
2018 Evaluation 18 34 31 13 4 0 0 52 17 193
2018 Data sciences 15 39 31 10 5 0 0 54 15 167
2018 Policy 14 38 30 15 3 0 0 52 18 349
2018 Project management 15 33 32 14 6 0 0 48 20 538
2018 Other services to the public 16 33 35 12 4 0 0 49 16 1784
2018 None of the above 17 32 34 12 5 0 0 49 17 3114
2017 Client contact centre 12 29 38 14 6 0 0 42 20 3287
2017 Health care practitioners 15 32 33 20 0 0 0 47 20 27
2017 Federal regulators 10 27 40 15 8 0 0 37 23 235
2017 Compliance, inspection and enforcement 9 29 41 14 6 0 0 39 20 8869
2017 Communications or public affairs 12 33 38 12 5 0 0 45 17 328
2017 Access to information and privacy 18 31 35 12 4 0 0 49 16 271
2017 Security 19 37 34 6 4 0 1 56 9 246
2017 Science and technology 9 28 42 16 6 0 0 37 21 257
2017 Library services 14 24 41 17 3 0 0 38 21 29
2017 Legal services 15 25 33 18 7 1 0 40 26 111
2017 Administration and operations 16 33 36 11 5 0 0 49 15 2456
2017 Human resources 11 28 37 16 7 0 0 39 23 967
2017 Financial management 13 32 39 11 4 0 0 46 15 667
2017 Procurement 20 36 34 8 1 0 0 56 10 70
2017 Real property 15 35 31 12 7 1 0 50 18 120
2017 Materiel management 22 32 31 11 3 0 0 54 14 118
2017 Information management 12 34 38 10 3 1 1 47 14 265
2017 Information technology 14 36 35 10 4 0 0 51 14 2576
2017 Internal audit 12 34 39 9 5 0 0 46 14 280
2017 Evaluation 15 40 33 10 1 0 0 55 12 143
2017 Data sciences 14 41 36 9 1 0 1 55 10 180
2017 Policy 15 34 36 10 5 0 0 49 15 342
2017 Project management 12 31 39 13 5 0 1 43 18 514
2017 Other services to the public 15 32 35 13 5 0 1 47 18 1819
2017 None of the above 15 30 36 12 6 1 1 45 18 4595

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 14 20 38 20 8 1 0 28 34 4639
2020 Health care practitioners 3 33 36 25 3 0 0 28 36 36
2020 Federal regulators 7 23 39 20 10 0 0 31 30 212
2020 Compliance, inspection and enforcement 8 18 44 22 7 0 0 30 26 9225
2020 Communications or public affairs 10 21 42 17 10 0 0 27 31 396
2020 Access to information and privacy 10 17 42 20 11 0 0 31 27 399
2020 Security 8 16 39 21 15 0 0 36 25 260
2020 Science and technology 7 18 35 27 13 0 1 40 25 195
2020 Library services 3 10 41 35 10 0 0 46 14 27
2020 Legal services 11 17 35 29 9 0 0 38 28 135
2020 Administration and operations 7 17 40 25 10 0 0 35 25 2393
2020 Human resources 9 18 43 21 8 0 0 29 28 1160
2020 Financial management 7 15 44 25 9 0 0 34 22 611
2020 Procurement 7 16 41 25 11 0 0 36 23 81
2020 Real property 8 14 40 22 15 0 0 37 22 153
2020 Materiel management 4 22 33 31 9 0 0 40 26 86
2020 Information management 7 16 38 25 13 0 0 39 23 284
2020 Information technology 8 16 38 26 12 0 0 38 23 2398
2020 Internal audit 7 15 39 26 12 1 0 38 22 341
2020 Evaluation 9 17 37 28 8 1 1 36 26 150
2020 Data sciences 8 16 38 26 11 0 0 38 24 200
2020 Policy 10 16 40 24 9 0 0 34 26 418
2020 Project management 9 21 38 23 10 0 0 32 30 690
2020 Other services to the public 10 18 41 22 9 0 0 31 28 2466
2020 None of the above 11 17 38 22 11 0 0 33 28 3148
2019 Client contact centre 13 22 37 20 9 0 0 28 35 3736
2019 Health care practitioners 11 21 25 30 12 0 0 42 33 31
2019 Federal regulators 8 15 40 26 10 0 0 36 24 223
2019 Compliance, inspection and enforcement 9 18 42 22 8 0 0 30 28 8666
2019 Communications or public affairs 7 17 41 28 7 0 0 35 24 364
2019 Access to information and privacy 9 13 37 26 15 0 1 41 22 364
2019 Security 6 16 36 25 17 0 0 42 22 222
2019 Science and technology 8 14 38 28 12 0 1 40 22 174
2019 Library services 6 18 44 21 11 0 0 32 24 33
2019 Legal services 14 25 26 27 8 1 0 35 38 136
2019 Administration and operations 8 16 40 24 12 0 0 36 24 2462
2019 Human resources 9 17 42 23 9 0 0 32 26 1029
2019 Financial management 7 16 43 23 10 0 0 34 23 684
2019 Procurement 3 20 31 27 17 0 1 45 24 66
2019 Real property 14 14 41 17 13 1 1 30 28 160
2019 Materiel management 6 14 32 34 15 0 0 49 19 129
2019 Information management 10 19 39 21 12 0 0 33 28 318
2019 Information technology 8 15 37 26 13 0 1 39 23 2408
2019 Internal audit 6 16 35 27 16 0 0 43 22 384
2019 Evaluation 7 10 40 31 11 0 0 42 18 186
2019 Data sciences 7 15 37 29 12 0 0 41 22 234
2019 Policy 11 19 37 23 9 0 0 33 30 377
2019 Project management 9 20 40 24 7 0 0 31 29 595
2019 Other services to the public 10 18 37 24 11 0 0 35 28 2134
2019 None of the above 10 19 37 22 11 0 1 34 29 3382
2018 Client contact centre 13 21 38 20 8 0 0 28 34 3402
2018 Health care practitioners 5 24 40 20 10 0 0 30 30 40
2018 Federal regulators 7 22 42 21 7 0 0 28 29 240
2018 Compliance, inspection and enforcement 10 19 42 21 7 0 0 28 29 8646
2018 Communications or public affairs 10 20 43 19 8 0 0 27 30 350
2018 Access to information and privacy 10 15 34 26 14 0 0 40 26 324
2018 Security 7 16 38 27 12 0 0 39 23 224
2018 Science and technology 9 18 43 18 11 0 0 30 27 168
2018 Library services 3 15 50 28 3 0 0 31 19 28
2018 Legal services 16 18 34 22 11 0 0 32 34 113
2018 Administration and operations 7 18 38 25 11 0 0 36 26 2369
2018 Human resources 9 21 40 23 7 0 0 30 30 1008
2018 Financial management 8 17 41 23 10 0 0 33 26 681
2018 Procurement 1 15 40 32 12 0 0 44 16 75
2018 Real property 9 21 33 25 10 0 1 36 30 140
2018 Materiel management 4 11 39 29 16 0 0 46 15 136
2018 Information management 10 13 40 25 11 0 0 36 23 299
2018 Information technology 8 16 40 26 11 0 0 37 23 2414
2018 Internal audit 6 12 42 25 13 1 1 39 19 384
2018 Evaluation 7 21 38 22 12 0 0 34 28 190
2018 Data sciences 7 15 40 29 9 0 1 38 22 162
2018 Policy 10 19 39 25 8 0 0 33 29 348
2018 Project management 11 20 41 19 8 0 1 28 31 532
2018 Other services to the public 11 18 37 22 12 0 0 34 29 1769
2018 None of the above 10 19 38 21 11 0 1 33 29 3089
2017 Client contact centre 11 22 39 19 9 0 1 28 33 3268
2017 Health care practitioners 11 24 43 15 8 0 0 23 34 27
2017 Federal regulators 8 18 44 22 7 0 0 29 27 235
2017 Compliance, inspection and enforcement 9 20 45 20 7 0 0 27 29 8832
2017 Communications or public affairs 7 19 38 28 8 0 0 36 26 327
2017 Access to information and privacy 8 17 37 21 16 0 0 37 25 270
2017 Security 6 13 45 20 15 0 1 36 19 245
2017 Science and technology 7 19 40 25 8 0 0 34 26 257
2017 Library services 3 25 34 31 7 0 0 38 28 29
2017 Legal services 14 21 36 22 5 0 2 28 35 111
2017 Administration and operations 6 17 41 23 12 0 1 35 24 2444
2017 Human resources 11 21 41 21 7 0 0 27 32 962
2017 Financial management 8 15 45 22 9 0 0 31 24 666
2017 Procurement 5 13 37 24 19 0 2 44 19 70
2017 Real property 7 17 40 20 15 0 0 35 25 120
2017 Materiel management 8 14 40 22 15 1 1 37 22 117
2017 Information management 6 18 43 20 13 0 0 32 24 264
2017 Information technology 6 16 38 27 11 0 1 39 22 2567
2017 Internal audit 6 16 40 24 13 0 0 37 23 278
2017 Evaluation 6 18 38 26 13 0 0 39 24 143
2017 Data sciences 2 13 39 31 12 1 1 44 16 180
2017 Policy 7 20 39 26 7 0 0 33 27 342
2017 Project management 9 15 45 23 7 0 1 30 25 512
2017 Other services to the public 9 20 38 21 11 0 1 32 29 1806
2017 None of the above 8 19 38 23 11 1 1 34 28 4575
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 15 52 28 5 78 22 4670
2020 Health care practitioners 8 61 30 0 88 12 37
2020 Federal regulators 15 59 26 0 80 20 213
2020 Compliance, inspection and enforcement 14 59 26 1 80 20 9290
2020 Communications or public affairs 20 56 20 4 74 26 397
2020 Access to information and privacy 14 55 26 5 80 20 399
2020 Security 16 62 22 1 80 20 260
2020 Science and technology 10 56 33 1 84 16 197
2020 Library services 15 50 35 0 77 23 27
2020 Legal services 11 59 30 0 84 16 136
2020 Administration and operations 15 61 23 1 80 20 2404
2020 Human resources 15 69 15 1 82 18 1168
2020 Financial management 17 63 18 1 79 21 614
2020 Procurement 12 57 31 0 82 18 81
2020 Real property 13 56 30 1 82 18 154
2020 Materiel management 23 55 21 1 71 29 86
2020 Information management 15 56 28 2 79 21 286
2020 Information technology 9 66 23 2 89 11 2423
2020 Internal audit 14 65 19 2 83 17 343
2020 Evaluation 18 56 25 2 76 24 150
2020 Data sciences 16 61 21 1 79 21 200
2020 Policy 16 63 21 0 80 20 419
2020 Project management 15 64 19 1 81 19 696
2020 Other services to the public 12 54 31 2 81 19 2487
2020 None of the above 15 57 26 2 80 20 3169

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 56 44 686
2020 Federal regulators 57 43 32
2020 Compliance, inspection and enforcement 60 40 1326
2020 Communications or public affairs 53 47 77
2020 Access to information and privacy 58 42 58
2020 Security 42 58 40
2020 Science and technology 39 61 20
2020 Legal services 56 44 16
2020 Administration and operations 59 41 352
2020 Human resources 51 49 177
2020 Financial management 51 49 105
2020 Procurement 59 41 10
2020 Real property 59 41 19
2020 Materiel management 61 39 16
2020 Information management 61 39 41
2020 Information technology 63 37 213
2020 Internal audit 71 29 49
2020 Evaluation 65 35 26
2020 Data sciences 46 54 34
2020 Policy 48 52 65
2020 Project management 62 38 108
2020 Other services to the public 59 41 313
2020 None of the above 62 38 472

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 16 7 3 2 5 17 84 7 4649
2020 Health care practitioners 59 11 8 3 3 6 10 84 7 37
2020 Federal regulators 57 17 8 3 2 5 9 85 6 212
2020 Compliance, inspection and enforcement 59 16 8 3 2 3 10 86 5 9271
2020 Communications or public affairs 46 21 11 6 4 2 11 76 11 397
2020 Access to information and privacy 44 16 9 2 4 6 19 80 8 400
2020 Security 47 21 10 6 5 1 10 76 13 261
2020 Science and technology 55 19 8 4 2 2 10 84 7 197
2020 Library services 68 3 7 3 0 5 14 87 4 27
2020 Legal services 51 19 11 3 3 4 10 81 7 136
2020 Administration and operations 53 18 9 4 3 2 11 82 7 2405
2020 Human resources 57 18 8 4 3 1 9 83 8 1164
2020 Financial management 53 21 9 3 4 2 8 83 7 614
2020 Procurement 50 15 15 5 4 5 6 73 10 80
2020 Real property 59 14 9 5 4 2 6 79 10 153
2020 Materiel management 45 22 10 8 1 2 12 78 10 86
2020 Information management 54 14 9 4 2 6 10 81 8 285
2020 Information technology 57 18 7 3 2 3 11 87 5 2421
2020 Internal audit 48 18 13 4 2 3 11 78 7 342
2020 Evaluation 52 20 10 4 0 4 9 84 5 149
2020 Data sciences 57 18 11 4 1 3 8 83 5 200
2020 Policy 52 20 11 4 4 2 6 79 8 417
2020 Project management 49 23 10 5 3 2 8 80 9 695
2020 Other services to the public 53 19 8 4 2 4 11 84 7 2481
2020 None of the above 52 17 9 4 2 5 13 83 7 3160
2019 Client contact centre 54 16 10 4 4 2 10 79 9 3750
2019 Health care practitioners 51 17 15 0 5 0 11 77 6 32
2019 Federal regulators 54 21 8 4 2 1 9 84 7 224
2019 Compliance, inspection and enforcement 58 18 9 4 3 1 7 82 8 8687
2019 Communications or public affairs 43 19 12 7 6 1 11 71 15 363
2019 Access to information and privacy 56 13 9 6 4 3 10 79 11 370
2019 Security 46 20 11 8 8 3 5 72 17 227
2019 Science and technology 56 22 8 2 2 2 8 86 5 179
2019 Library services 61 17 0 0 0 3 19 100 0 33
2019 Legal services 53 12 15 9 5 1 6 70 14 138
2019 Administration and operations 53 19 11 5 5 1 7 77 11 2468
2019 Human resources 52 18 12 6 6 0 6 75 12 1033
2019 Financial management 52 22 10 4 5 1 6 79 10 686
2019 Procurement 51 23 7 5 3 0 10 83 8 66
2019 Real property 50 21 17 5 1 1 5 75 7 158
2019 Materiel management 52 18 14 2 3 2 8 78 6 127
2019 Information management 53 18 12 6 3 1 6 76 10 317
2019 Information technology 55 18 10 4 5 2 7 80 10 2414
2019 Internal audit 52 17 11 4 4 1 10 78 9 382
2019 Evaluation 57 18 12 5 2 1 6 80 7 187
2019 Data sciences 54 17 8 5 5 3 7 79 12 232
2019 Policy 45 19 16 7 7 1 5 68 15 375
2019 Project management 51 20 12 5 7 1 4 75 12 598
2019 Other services to the public 56 17 10 4 4 2 7 81 9 2140
2019 None of the above 53 18 9 5 4 2 10 80 10 3392
2018 Client contact centre 53 16 11 5 6 1 9 76 12 3429
2018 Health care practitioners 50 22 5 5 12 3 5 77 17 41
2018 Federal regulators 55 20 9 5 4 1 7 81 10 245
2018 Compliance, inspection and enforcement 57 16 9 4 4 1 8 81 9 8742
2018 Communications or public affairs 48 17 11 10 7 1 7 71 18 352
2018 Access to information and privacy 63 15 9 4 3 0 6 83 8 324
2018 Security 52 16 12 8 7 1 6 72 15 222
2018 Science and technology 55 13 6 4 6 2 13 81 11 168
2018 Library services 57 19 0 6 3 0 15 89 11 28
2018 Legal services 53 15 12 9 4 2 6 73 13 114
2018 Administration and operations 54 16 10 6 5 2 7 77 12 2412
2018 Human resources 52 15 10 8 7 0 8 73 15 1016
2018 Financial management 52 17 13 6 6 1 6 74 12 693
2018 Procurement 42 33 11 3 5 0 7 80 9 74
2018 Real property 49 20 15 6 2 0 8 75 9 146
2018 Materiel management 57 17 12 5 4 3 3 79 9 140
2018 Information management 50 20 13 9 1 2 4 75 11 300
2018 Information technology 51 18 10 6 5 2 8 77 12 2439
2018 Internal audit 52 16 13 5 4 1 9 75 11 383
2018 Evaluation 58 14 11 4 3 4 7 80 7 193
2018 Data sciences 49 21 9 7 4 2 7 78 12 166
2018 Policy 55 13 11 7 6 0 8 74 14 348
2018 Project management 50 16 12 8 7 1 5 70 17 539
2018 Other services to the public 55 17 9 5 4 2 8 80 9 1783
2018 None of the above 54 15 10 5 5 2 9 78 11 3115

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 14 22 20 17 17 2 7 40 37 689
2020 Federal regulators 9 31 16 12 25 0 6 43 40 32
2020 Compliance, inspection and enforcement 13 24 19 19 16 1 7 41 39 1333
2020 Communications or public affairs 14 26 15 19 21 0 5 43 41 77
2020 Access to information and privacy 22 20 19 15 20 0 3 44 37 58
2020 Security 12 22 27 24 11 0 5 35 37 41
2020 Science and technology 4 43 4 29 19 0 0 48 48 20
2020 Legal services 12 25 6 6 43 0 6 40 53 16
2020 Administration and operations 15 27 16 17 17 0 8 45 38 351
2020 Human resources 19 23 12 20 19 0 7 45 42 177
2020 Financial management 16 22 20 21 14 1 7 41 38 105
2020 Real property 26 21 0 27 16 5 5 52 48 19
2020 Materiel management 5 20 47 10 10 0 10 27 22 16
2020 Information management 12 19 21 19 11 12 5 38 36 41
2020 Information technology 22 27 19 14 11 2 4 53 27 213
2020 Internal audit 14 22 33 23 2 2 4 39 27 49
2020 Evaluation 12 19 23 18 20 0 8 34 41 26
2020 Data sciences 9 24 20 28 17 0 3 33 46 34
2020 Policy 11 24 12 18 26 0 9 38 49 65
2020 Project management 19 25 10 19 22 0 5 46 44 108
2020 Other services to the public 15 22 20 18 15 2 8 41 37 313
2020 None of the above 11 22 23 17 17 2 8 37 38 472

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 10 20 19 21 23 2 5 32 47 691
2020 Federal regulators 6 13 22 15 35 6 3 21 55 32
2020 Compliance, inspection and enforcement 11 24 17 22 22 1 4 36 46 1330
2020 Communications or public affairs 10 20 13 25 25 2 5 32 54 77
2020 Access to information and privacy 19 22 20 14 24 0 2 41 38 58
2020 Security 10 17 28 23 15 0 7 28 41 40
2020 Science and technology 0 28 11 43 18 0 0 28 61 20
2020 Legal services 19 13 0 6 56 0 6 34 66 16
2020 Administration and operations 12 23 16 19 26 1 3 37 46 351
2020 Human resources 8 19 17 21 25 2 9 30 51 177
2020 Financial management 7 21 11 25 23 2 12 32 55 105
2020 Procurement 20 9 20 20 20 10 0 33 45 10
2020 Real property 9 16 5 43 16 5 5 28 66 19
2020 Materiel management 5 20 37 10 15 0 14 29 29 16
2020 Information management 8 24 20 20 13 14 2 38 39 41
2020 Information technology 18 25 16 19 17 1 4 45 38 213
2020 Internal audit 12 25 27 17 15 2 2 38 33 48
2020 Evaluation 15 12 19 26 23 0 4 28 52 26
2020 Data sciences 6 30 20 18 24 0 3 37 43 34
2020 Policy 6 24 6 20 37 2 5 32 61 64
2020 Project management 14 21 10 26 25 1 3 36 53 108
2020 Other services to the public 10 22 17 22 18 4 7 35 45 313
2020 None of the above 8 21 21 20 21 2 6 32 45 471
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