2020 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 102. Which of the following best describes your current work situation?

The results of the 2020 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of contents

Top of page

Employee engagement

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 43 37 11 6 3 0 0 80 9 1371
2020 Working remotely or teleworking 42 39 11 6 3 0 0 81 8 26667
2020 A combination of working on-site and working remotely or teleworking 45 39 8 5 2 0 0 84 8 2330
2020 Other work situation 38 36 11 6 2 7 0 79 9 70

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 34 37 14 10 6 0 0 71 15 1376
2020 Working remotely or teleworking 38 37 13 8 4 0 0 75 12 26592
2020 A combination of working on-site and working remotely or teleworking 40 38 11 7 4 0 0 78 11 2322
2020 Other work situation 35 33 17 4 6 7 0 72 10 70

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 61 27 9 2 1 0 0 88 3 1365
2020 Working remotely or teleworking 57 31 9 2 1 0 0 88 4 26441
2020 A combination of working on-site and working remotely or teleworking 62 29 7 1 1 0 0 91 3 2303
2020 Other work situation 60 25 9 0 0 7 0 91 0 69

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 50 33 10 3 2 0 0 84 6 1373
2020 Working remotely or teleworking 49 36 9 4 2 0 0 85 6 26652
2020 A combination of working on-site and working remotely or teleworking 53 34 8 3 1 0 0 88 4 2328
2020 Other work situation 49 31 10 1 2 7 0 86 4 70

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 48 30 12 5 4 0 0 79 9 1371
2020 Working remotely or teleworking 53 31 10 4 2 0 0 84 6 26541
2020 A combination of working on-site and working remotely or teleworking 55 30 9 3 2 0 0 85 6 2311
2020 Other work situation 37 36 14 3 4 7 0 77 8 70

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 45 34 11 7 3 0 0 79 10 1363
2020 Working remotely or teleworking 50 34 10 4 2 0 0 84 7 26421
2020 A combination of working on-site and working remotely or teleworking 51 33 10 3 3 0 0 84 6 2302
2020 Other work situation 40 24 18 7 2 9 0 70 11 70

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 40 24 17 9 6 4 0 67 15 1375
2020 Working remotely or teleworking 42 26 16 8 4 3 0 71 13 26616
2020 A combination of working on-site and working remotely or teleworking 43 26 16 7 4 4 0 72 12 2328
2020 Other work situation 33 26 19 5 4 10 2 68 11 70
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 33 25 22 5 4 2 10 65 10 1377
2020 Working remotely or teleworking 46 25 15 4 2 2 6 77 6 26637
2020 A combination of working on-site and working remotely or teleworking 50 28 13 3 2 1 3 82 5 2321
2020 Other work situation 30 20 28 6 0 9 7 59 7 70

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 48 32 10 5 3 0 1 81 9 1374
2020 Working remotely or teleworking 56 28 8 4 2 1 1 86 6 26624
2020 A combination of working on-site and working remotely or teleworking 55 30 8 4 2 0 0 86 6 2320
2020 Other work situation 32 23 24 8 2 8 2 61 11 68

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 53 27 10 5 4 0 1 81 10 1375
2020 Working remotely or teleworking 62 24 7 4 2 0 1 87 6 26680
2020 A combination of working on-site and working remotely or teleworking 62 24 7 4 2 0 0 87 6 2329
2020 Other work situation 46 24 16 5 1 7 1 76 7 70

Senior management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 40 29 14 6 4 7 0 75 10 1378
2020 Working remotely or teleworking 43 28 12 4 3 8 1 78 8 26674
2020 A combination of working on-site and working remotely or teleworking 46 30 11 5 3 4 0 79 9 2326
2020 Other work situation 18 36 18 1 12 14 1 63 16 70

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 40 31 13 8 5 3 0 74 13 1377
2020 Working remotely or teleworking 41 32 13 6 4 3 0 75 11 26608
2020 A combination of working on-site and working remotely or teleworking 43 32 13 7 4 1 0 76 12 2326
2020 Other work situation 22 33 11 11 13 9 1 61 27 70

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 30 33 17 9 5 5 0 67 15 1374
2020 Working remotely or teleworking 31 33 16 9 4 6 0 69 14 26602
2020 A combination of working on-site and working remotely or teleworking 33 35 15 10 4 3 0 70 14 2326
2020 Other work situation 13 35 19 8 15 9 0 54 25 70

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 30 35 15 12 6 2 0 67 18 1377
2020 Working remotely or teleworking 31 37 14 10 4 3 0 70 15 26650
2020 A combination of working on-site and working remotely or teleworking 32 37 14 11 5 1 0 70 16 2329
2020 Other work situation 20 33 18 7 13 8 0 58 23 69
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 32 35 17 10 5 0 1 68 16 1372
2020 Working remotely or teleworking 35 37 14 9 4 0 0 73 13 26654
2020 A combination of working on-site and working remotely or teleworking 36 38 12 9 5 0 0 74 14 2329
2020 Other work situation 24 33 18 9 8 8 0 62 18 69

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 44 39 10 5 2 0 0 83 7 1372
2020 Working remotely or teleworking 42 41 9 6 2 0 0 83 8 26495
2020 A combination of working on-site and working remotely or teleworking 39 44 9 6 2 0 0 83 8 2315
2020 Other work situation 30 43 15 4 2 7 0 78 6 69

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 45 33 11 6 5 1 0 79 10 1376
2020 Working remotely or teleworking 51 30 10 5 3 1 1 83 8 26619
2020 A combination of working on-site and working remotely or teleworking 50 31 10 6 3 0 0 82 9 2320
2020 Other work situation 33 31 19 5 3 7 2 71 9 70

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 38 41 9 8 3 0 0 79 11 1371
2020 Working remotely or teleworking 35 42 10 10 3 0 1 77 12 26581
2020 A combination of working on-site and working remotely or teleworking 33 44 11 9 3 0 1 77 12 2317
2020 Other work situation 29 34 12 14 3 7 1 69 18 70

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 45 25 17 5 4 1 2 73 10 1374
2020 Working remotely or teleworking 54 23 12 4 3 2 2 81 7 26577
2020 A combination of working on-site and working remotely or teleworking 56 24 10 4 3 1 1 82 7 2322
2020 Other work situation 39 21 20 4 3 9 4 69 8 68

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 30 33 16 10 7 3 0 66 18 1372
2020 Working remotely or teleworking 33 35 15 10 5 3 0 69 15 26597
2020 A combination of working on-site and working remotely or teleworking 35 34 15 9 6 1 0 70 15 2322
2020 Other work situation 27 28 17 12 7 8 1 60 21 70

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 26 30 17 12 11 3 2 59 24 1379
2020 Working remotely or teleworking 30 31 14 12 9 2 2 63 22 26668
2020 A combination of working on-site and working remotely or teleworking 32 30 14 12 10 1 1 63 23 2325
2020 Other work situation 26 20 21 12 10 9 2 52 25 70

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 60 19 10 3 3 1 4 83 6 1377
2020 Working remotely or teleworking 55 21 12 4 3 1 4 80 7 26696
2020 A combination of working on-site and working remotely or teleworking 56 24 10 4 2 0 3 82 7 2330
2020 Other work situation 64 8 10 4 2 9 4 82 6 70

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 52 22 13 5 3 2 4 78 8 1371
2020 Working remotely or teleworking 51 24 13 5 2 1 4 79 8 26653
2020 A combination of working on-site and working remotely or teleworking 53 24 12 5 3 1 2 80 8 2326
2020 Other work situation 49 11 22 1 3 9 5 70 5 70

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 72 11 6 2 2 3 4 90 5 1373
2020 Working remotely or teleworking 75 9 4 2 2 4 4 91 4 26570
2020 A combination of working on-site and working remotely or teleworking 75 11 4 2 2 2 3 91 5 2323
2020 Other work situation 53 12 11 4 3 12 5 78 9 68

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 69 11 6 2 2 3 7 89 4 1373
2020 Working remotely or teleworking 73 10 4 1 1 2 8 92 3 26592
2020 A combination of working on-site and working remotely or teleworking 76 9 4 1 2 1 6 92 4 2326
2020 Other work situation 57 14 7 2 4 8 7 83 8 70

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 32 34 16 10 7 0 1 67 17 1367
2020 Working remotely or teleworking 34 36 14 10 5 1 1 71 14 26511
2020 A combination of working on-site and working remotely or teleworking 38 39 13 7 4 0 0 77 11 2313
2020 Other work situation 27 38 18 6 3 7 1 71 10 70

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 33 32 19 9 5 0 1 66 14 1373
2020 Working remotely or teleworking 37 33 16 8 4 0 1 71 13 26611
2020 A combination of working on-site and working remotely or teleworking 42 34 13 7 4 0 0 76 10 2322
2020 Other work situation 22 42 18 5 7 7 0 68 13 70

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 38 41 12 6 2 0 0 80 8 1360
2020 Working remotely or teleworking 41 41 10 6 2 0 0 82 8 26385
2020 A combination of working on-site and working remotely or teleworking 42 40 10 5 2 0 0 83 7 2297
2020 Other work situation 30 39 15 4 6 7 0 74 10 68

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 24 38 20 9 4 5 1 65 14 1371
2020 Working remotely or teleworking 26 40 18 8 3 5 1 69 12 26617
2020 A combination of working on-site and working remotely or teleworking 30 42 15 7 3 3 0 74 10 2324
2020 Other work situation 15 30 32 6 3 14 0 52 11 69

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 44 32 12 7 3 1 1 78 10 1368
2020 Working remotely or teleworking 52 31 8 5 2 0 0 84 7 26599
2020 A combination of working on-site and working remotely or teleworking 50 34 8 6 3 0 0 84 8 2328
2020 Other work situation 39 22 21 5 6 8 0 66 11 70

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 54 29 10 3 1 0 2 85 4 1364
2020 Working remotely or teleworking 47 32 13 4 2 0 1 81 6 26454
2020 A combination of working on-site and working remotely or teleworking 39 34 16 6 4 0 0 73 10 2308
2020 Other work situation 44 30 13 2 3 7 0 79 6 69

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 26 74 1376
2020 Working remotely or teleworking 41 59 26690
2020 A combination of working on-site and working remotely or teleworking 41 59 2332
2020 Other work situation 58 42 70

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 34 16 16 4 5 8 18 67 12 1379
2020 Working remotely or teleworking 51 17 10 2 2 6 12 83 5 26661
2020 A combination of working on-site and working remotely or teleworking 53 19 9 3 2 4 10 84 5 2327
2020 Other work situation 47 21 10 2 2 9 8 83 5 69

Mobility and retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Working on-site 18 45 36 1380
2020 Working remotely or teleworking 20 46 34 26722
2020 A combination of working on-site and working remotely or teleworking 21 44 35 2329
2020 Other work situation 13 45 43 70

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Working on-site 27 40 17 7 4 6 263
2020 Working remotely or teleworking 25 49 16 3 3 4 5432
2020 A combination of working on-site and working remotely or teleworking 25 48 12 4 7 4 493
2020 Other work situation 46 28 10 0 0 16 11
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 54 34 7 3 1 0 0 88 5 1362
2020 Working remotely or teleworking 54 35 7 3 1 0 0 89 5 26503
2020 A combination of working on-site and working remotely or teleworking 55 36 6 2 2 0 0 91 4 2317
2020 Other work situation 51 29 10 2 1 7 0 86 4 70

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 35 42 15 5 2 1 0 78 7 1375
2020 Working remotely or teleworking 40 42 11 4 1 1 0 83 6 26639
2020 A combination of working on-site and working remotely or teleworking 38 44 11 4 2 1 0 83 6 2327
2020 Other work situation 24 45 19 2 2 7 1 74 5 70

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 10 21 35 20 12 0 2 33 31 1377
2020 Working remotely or teleworking 8 22 35 22 10 1 2 33 31 26645
2020 A combination of working on-site and working remotely or teleworking 9 26 35 21 8 1 0 30 34 2327
2020 Other work situation 9 21 34 14 14 8 1 30 33 70

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 6 13 25 29 23 2 2 54 20 1372
2020 Working remotely or teleworking 5 11 25 32 23 3 2 58 17 26564
2020 A combination of working on-site and working remotely or teleworking 5 13 27 32 20 2 1 53 19 2315
2020 Other work situation 7 12 27 16 17 16 5 42 24 70

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 6 13 27 25 21 3 4 50 20 1375
2020 Working remotely or teleworking 8 16 31 25 15 2 3 42 25 26580
2020 A combination of working on-site and working remotely or teleworking 8 19 33 24 13 1 2 38 28 2323
2020 Other work situation 9 13 28 12 16 18 4 35 29 70

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 3 6 21 34 29 1 5 67 10 1373
2020 Working remotely or teleworking 4 10 27 33 22 1 3 57 15 26511
2020 A combination of working on-site and working remotely or teleworking 5 11 30 34 19 1 1 54 16 2316
2020 Other work situation 7 7 26 28 20 8 5 55 16 70

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 6 12 26 28 25 1 3 55 18 1372
2020 Working remotely or teleworking 6 14 27 29 20 2 3 51 21 26560
2020 A combination of working on-site and working remotely or teleworking 7 17 31 26 18 1 1 45 24 2321
2020 Other work situation 5 11 29 23 21 8 4 50 18 70

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 7 12 23 24 26 4 4 54 21 1369
2020 Working remotely or teleworking 5 10 21 30 25 6 4 60 16 26464
2020 A combination of working on-site and working remotely or teleworking 6 13 27 30 21 2 2 53 20 2313
2020 Other work situation 4 10 28 17 21 13 7 48 18 69

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 7 15 27 24 22 3 3 49 23 1365
2020 Working remotely or teleworking 7 16 34 23 14 3 2 39 25 26533
2020 A combination of working on-site and working remotely or teleworking 8 18 36 22 13 1 1 36 27 2317
2020 Other work situation 8 12 32 17 14 10 7 37 24 70

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 4 10 28 30 25 1 2 57 14 1369
2020 Working remotely or teleworking 6 16 37 26 13 1 1 39 22 26646
2020 A combination of working on-site and working remotely or teleworking 6 16 37 25 14 0 1 40 23 2327
2020 Other work situation 7 11 25 24 24 7 2 53 19 70

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 27 41 15 11 5 1 0 68 16 1370
2020 Working remotely or teleworking 28 41 16 10 3 2 0 71 13 26523
2020 A combination of working on-site and working remotely or teleworking 28 43 15 10 3 1 0 71 13 2318
2020 Other work situation 17 36 28 6 3 8 1 58 11 66

Diversity and inclusion

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 46 29 11 8 5 1 0 76 13 1376
2020 Working remotely or teleworking 55 27 8 5 3 1 0 84 8 26586
2020 A combination of working on-site and working remotely or teleworking 53 30 7 6 3 0 0 83 9 2321
2020 Other work situation 36 23 17 10 3 10 0 66 15 70

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 51 33 8 6 2 0 0 84 9 1367
2020 Working remotely or teleworking 61 29 5 3 1 0 0 90 5 26515
2020 A combination of working on-site and working remotely or teleworking 56 33 5 5 2 0 0 89 6 2315
2020 Other work situation 40 31 11 4 4 9 0 79 9 68

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 37 37 16 5 3 2 1 76 8 1360
2020 Working remotely or teleworking 47 34 11 3 2 2 1 83 5 26426
2020 A combination of working on-site and working remotely or teleworking 46 37 10 4 2 1 0 84 6 2304
2020 Other work situation 33 33 13 6 3 12 0 74 11 68

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 42 36 12 6 2 2 0 79 9 1370
2020 Working remotely or teleworking 44 37 10 5 2 2 0 82 7 26503
2020 A combination of working on-site and working remotely or teleworking 45 37 10 5 2 1 0 83 7 2316
2020 Other work situation 33 30 16 5 7 8 1 69 13 70

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 47 32 12 3 2 3 1 82 5 1370
2020 Working remotely or teleworking 51 32 10 3 2 3 0 86 4 26584
2020 A combination of working on-site and working remotely or teleworking 51 33 10 3 2 2 0 85 5 2320
2020 Other work situation 27 46 15 0 2 9 1 81 2 70

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 53 32 8 4 2 0 0 86 6 1369
2020 Working remotely or teleworking 58 31 6 3 2 0 0 89 4 26587
2020 A combination of working on-site and working remotely or teleworking 59 30 6 3 2 0 0 89 5 2324
2020 Other work situation 40 32 10 7 3 7 1 78 11 70

Anti-racism

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 42 24 16 5 4 5 4 73 10 1373
2020 Working remotely or teleworking 48 23 12 4 3 6 4 79 8 26638
2020 A combination of working on-site and working remotely or teleworking 52 23 11 4 3 5 3 81 7 2326
2020 Other work situation 20 12 29 8 10 14 7 41 22 70

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 46 30 14 3 2 3 1 80 5 1374
2020 Working remotely or teleworking 48 31 12 3 2 4 1 83 5 26619
2020 A combination of working on-site and working remotely or teleworking 49 31 11 3 2 3 0 83 6 2327
2020 Other work situation 30 39 15 2 1 12 1 79 4 67

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 46 28 12 5 3 4 2 79 8 1367
2020 Working remotely or teleworking 46 29 10 5 3 4 2 81 8 26558
2020 A combination of working on-site and working remotely or teleworking 51 28 9 5 3 2 2 83 8 2321
2020 Other work situation 22 30 22 8 2 13 2 61 12 69

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working remotely or teleworking 4 10 25 16 33 12 0 15 57 475
2020 A combination of working on-site and working remotely or teleworking 2 8 19 18 37 17 0 11 65 53

Ethical workplace

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 28 33 19 8 4 5 3 66 14 1372
2020 Working remotely or teleworking 32 31 17 5 3 7 4 71 9 26614
2020 A combination of working on-site and working remotely or teleworking 31 37 15 7 3 4 2 73 11 2324
2020 Other work situation 24 34 22 5 4 9 2 64 11 70

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 38 35 12 7 4 2 2 76 12 1373
2020 Working remotely or teleworking 39 35 12 6 3 3 1 78 10 26607
2020 A combination of working on-site and working remotely or teleworking 44 34 11 6 3 2 1 80 9 2319
2020 Other work situation 26 34 20 11 1 7 1 65 13 70

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 41 36 13 6 3 1 0 78 9 1375
2020 Working remotely or teleworking 46 36 12 3 2 1 0 83 5 26559
2020 A combination of working on-site and working remotely or teleworking 47 35 11 4 2 1 0 83 6 2318
2020 Other work situation 24 38 24 2 4 7 1 67 7 69

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 27 28 18 11 8 7 1 60 20 1372
2020 Working remotely or teleworking 29 27 17 11 7 8 2 62 20 26611
2020 A combination of working on-site and working remotely or teleworking 31 28 16 11 7 6 2 63 20 2324
2020 Other work situation 17 15 36 7 12 10 2 37 22 69

Physical environment and equipment

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 55 36 3 4 1 0 0 92 5 1380
2020 Working remotely or teleworking 42 45 3 8 2 0 0 87 10 26681
2020 A combination of working on-site and working remotely or teleworking 39 47 3 9 3 0 0 86 11 2328
2020 Other work situation 31 42 11 5 6 7 0 77 11 70

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 56 34 4 4 2 0 0 90 5 1373
2020 Working remotely or teleworking 44 38 8 8 2 0 0 82 10 26658
2020 A combination of working on-site and working remotely or teleworking 39 41 8 9 3 0 0 80 12 2329
2020 Other work situation 35 39 12 4 4 7 0 79 9 70

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 53 34 7 5 1 0 0 87 6 1362
2020 Working remotely or teleworking 50 35 7 6 2 0 0 85 7 26491
2020 A combination of working on-site and working remotely or teleworking 48 37 7 6 2 0 0 85 8 2309
2020 Other work situation 29 43 12 6 3 7 0 77 10 70

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 79 16 2 1 1 0 1 96 2 1376
2020 Working remotely or teleworking 81 14 2 1 1 0 1 96 2 26617
2020 A combination of working on-site and working remotely or teleworking 79 15 2 1 1 0 1 96 2 2318
2020 Other work situation 57 28 7 1 0 7 0 91 1 70

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 30 13 10 7 5 25 8 66 19 1374
2020 Working remotely or teleworking 38 18 10 5 4 20 5 74 13 26668
2020 A combination of working on-site and working remotely or teleworking 36 17 11 6 5 17 8 71 15 2330
2020 Other work situation 24 24 8 2 17 20 5 63 26 70

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 11 89 1375
2020 Working remotely or teleworking 8 92 26683
2020 A combination of working on-site and working remotely or teleworking 8 92 2333
2020 Other work situation 12 88 69

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 45 55 2088
2020 A combination of working on-site and working remotely or teleworking 43 57 200

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 63 37 2088
2020 A combination of working on-site and working remotely or teleworking 59 41 200

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 5 95 2088
2020 A combination of working on-site and working remotely or teleworking 15 85 200

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 A combination of working on-site and working remotely or teleworking 0 100 200
2020 Other work situation 0 100 10

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 7 93 153
2020 Working remotely or teleworking 4 96 2088
2020 A combination of working on-site and working remotely or teleworking 9 91 200
2020 Other work situation 0 100 10

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 11 89 2088
2020 A combination of working on-site and working remotely or teleworking 10 90 200

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 4 96 2088
2020 A combination of working on-site and working remotely or teleworking 6 94 200

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 36 64 2087
2020 A combination of working on-site and working remotely or teleworking 43 57 200

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 38 62 2087
2020 A combination of working on-site and working remotely or teleworking 32 68 200

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 40 60 2087
2020 A combination of working on-site and working remotely or teleworking 48 52 200

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 39 61 153
2020 Working remotely or teleworking 42 58 2087
2020 A combination of working on-site and working remotely or teleworking 39 61 200
2020 Other work situation 50 50 10

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 27 73 2087
2020 A combination of working on-site and working remotely or teleworking 32 68 200

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 52 48 2087
2020 A combination of working on-site and working remotely or teleworking 46 54 200

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 34 66 2087
2020 A combination of working on-site and working remotely or teleworking 41 59 200

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 1 99 2087
2020 Other work situation 0 100 10

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 6 94 2087
2020 A combination of working on-site and working remotely or teleworking 6 94 200

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 11 89 2087
2020 A combination of working on-site and working remotely or teleworking 9 91 200

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 50 50 2087
2020 A combination of working on-site and working remotely or teleworking 55 45 200

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 21 79 2087
2020 A combination of working on-site and working remotely or teleworking 26 74 200

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 14 86 2087
2020 A combination of working on-site and working remotely or teleworking 13 87 200

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 46 54 2088
2020 A combination of working on-site and working remotely or teleworking 55 45 200

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 25 75 2088
2020 A combination of working on-site and working remotely or teleworking 27 73 200

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 4 96 2088
2020 A combination of working on-site and working remotely or teleworking 9 91 200

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 22 78 2088
2020 A combination of working on-site and working remotely or teleworking 26 74 200

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 9 91 2088
2020 A combination of working on-site and working remotely or teleworking 10 90 200

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 8 92 153
2020 Working remotely or teleworking 6 94 2088
2020 A combination of working on-site and working remotely or teleworking 8 92 200
2020 Other work situation 0 100 10

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 8 92 153
2020 Working remotely or teleworking 11 89 2088
2020 A combination of working on-site and working remotely or teleworking 10 90 200
2020 Other work situation 0 100 10

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 9 91 2088
2020 A combination of working on-site and working remotely or teleworking 11 89 200

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 29 71 2088
2020 A combination of working on-site and working remotely or teleworking 24 76 200

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 13 87 1956
2020 A combination of working on-site and working remotely or teleworking 12 88 185

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 19 81 1956
2020 A combination of working on-site and working remotely or teleworking 12 88 185

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 9 91 1956
2020 A combination of working on-site and working remotely or teleworking 9 91 185

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 6 94 141
2020 Working remotely or teleworking 7 93 1956
2020 A combination of working on-site and working remotely or teleworking 9 91 185
2020 Other work situation 0 100 10

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 5 95 141
2020 Working remotely or teleworking 10 90 1956
2020 A combination of working on-site and working remotely or teleworking 9 91 185
2020 Other work situation 0 100 10

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 9 91 1956
2020 A combination of working on-site and working remotely or teleworking 6 94 185

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 10 90 1956
2020 A combination of working on-site and working remotely or teleworking 8 92 185

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 12 88 1956
2020 A combination of working on-site and working remotely or teleworking 9 91 185

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 15 85 1956
2020 A combination of working on-site and working remotely or teleworking 12 88 185

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 28 72 1956
2020 A combination of working on-site and working remotely or teleworking 32 68 185

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 8 92 1956
2020 A combination of working on-site and working remotely or teleworking 16 84 185

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 46 54 141
2020 Working remotely or teleworking 44 56 1956
2020 A combination of working on-site and working remotely or teleworking 52 48 185
2020 Other work situation 50 50 10

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 2 98 1956
2020 A combination of working on-site and working remotely or teleworking 3 97 185

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 54 46 141
2020 Working remotely or teleworking 52 48 1956
2020 A combination of working on-site and working remotely or teleworking 55 45 185
2020 Other work situation 47 53 10

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 4 96 1956
2020 Other work situation 0 100 10

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 14 86 1956
2020 A combination of working on-site and working remotely or teleworking 10 90 185

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 31 20 16 5 3 19 7 68 11 1378
2020 Working remotely or teleworking 26 18 15 4 3 26 7 66 11 26638
2020 A combination of working on-site and working remotely or teleworking 31 21 16 5 4 19 5 68 12 2324
2020 Other work situation 14 15 35 5 6 23 4 39 14 70

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 46 27 14 4 2 5 1 78 7 1378
2020 Working remotely or teleworking 45 30 12 4 2 6 1 81 6 26633
2020 A combination of working on-site and working remotely or teleworking 49 30 11 3 2 4 0 82 6 2325
2020 Other work situation 26 29 27 7 1 8 2 61 9 70

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 6 94 1374
2020 Working remotely or teleworking 6 94 26652
2020 A combination of working on-site and working remotely or teleworking 6 94 2326
2020 Other work situation 7 93 69

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 30 70 1502
2020 A combination of working on-site and working remotely or teleworking 29 71 149

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 76 24 1502
2020 A combination of working on-site and working remotely or teleworking 81 19 149

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 3 97 1502

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 0 100 91
2020 A combination of working on-site and working remotely or teleworking 0 100 149

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 6 94 1502
2020 A combination of working on-site and working remotely or teleworking 4 96 149

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 10 90 1502
2020 A combination of working on-site and working remotely or teleworking 7 93 149

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 10 90 1502
2020 A combination of working on-site and working remotely or teleworking 9 91 149

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 32 68 1501
2020 A combination of working on-site and working remotely or teleworking 35 65 149

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 21 79 1501
2020 A combination of working on-site and working remotely or teleworking 27 73 149

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 23 77 1501
2020 A combination of working on-site and working remotely or teleworking 23 77 149

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 5 95 1501
2020 A combination of working on-site and working remotely or teleworking 5 95 149

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 24 76 1501
2020 A combination of working on-site and working remotely or teleworking 26 74 149

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 22 78 1501
2020 A combination of working on-site and working remotely or teleworking 23 77 149

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 4 96 1501
2020 A combination of working on-site and working remotely or teleworking 5 95 149

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 2 98 1501

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 6 94 1501
2020 A combination of working on-site and working remotely or teleworking 6 94 149

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 15 85 1501
2020 A combination of working on-site and working remotely or teleworking 19 81 149

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 1 99 1501
2020 A combination of working on-site and working remotely or teleworking 0 100 149

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 17 83 1501
2020 A combination of working on-site and working remotely or teleworking 18 82 149

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 0 100 1501
2020 A combination of working on-site and working remotely or teleworking 0 100 149

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 17 83 1501
2020 A combination of working on-site and working remotely or teleworking 12 88 149

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 28 72 1502
2020 A combination of working on-site and working remotely or teleworking 30 70 149

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 13 87 1502
2020 A combination of working on-site and working remotely or teleworking 15 85 149

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 3 97 1502
2020 A combination of working on-site and working remotely or teleworking 4 96 149

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 21 79 1502
2020 A combination of working on-site and working remotely or teleworking 19 81 149

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 5 95 1502
2020 A combination of working on-site and working remotely or teleworking 5 95 149

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 7 93 1502
2020 A combination of working on-site and working remotely or teleworking 6 94 149

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 8 92 1502
2020 A combination of working on-site and working remotely or teleworking 6 94 149

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 7 93 1502
2020 A combination of working on-site and working remotely or teleworking 4 96 149

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 49 51 1502
2020 A combination of working on-site and working remotely or teleworking 45 55 149

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 6 94 1400
2020 A combination of working on-site and working remotely or teleworking 4 96 140

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 13 87 1400
2020 A combination of working on-site and working remotely or teleworking 11 89 140

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 4 96 1400

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 3 97 1400

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 3 97 1400

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 5 95 1400
2020 A combination of working on-site and working remotely or teleworking 6 94 140

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 9 91 1400
2020 A combination of working on-site and working remotely or teleworking 3 97 140

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 12 88 1400
2020 A combination of working on-site and working remotely or teleworking 6 94 140

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 12 88 1400
2020 A combination of working on-site and working remotely or teleworking 10 90 140

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 26 74 1400
2020 A combination of working on-site and working remotely or teleworking 29 71 140

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 8 92 1400
2020 A combination of working on-site and working remotely or teleworking 13 87 140

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 44 56 1400
2020 A combination of working on-site and working remotely or teleworking 51 49 140

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 2 98 1400
2020 A combination of working on-site and working remotely or teleworking 4 96 140

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 60 40 1400
2020 A combination of working on-site and working remotely or teleworking 66 34 140

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 4 96 1400

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 13 87 1400
2020 A combination of working on-site and working remotely or teleworking 9 91 140

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 32 20 18 3 2 20 5 69 7 1377
2020 Working remotely or teleworking 28 18 15 3 2 28 6 69 8 26613
2020 A combination of working on-site and working remotely or teleworking 31 21 16 4 2 20 4 70 8 2328
2020 Other work situation 18 13 23 9 6 24 8 46 21 69

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 48 26 15 3 2 6 1 79 5 1379
2020 Working remotely or teleworking 46 30 12 3 2 7 1 82 5 26636
2020 A combination of working on-site and working remotely or teleworking 48 31 11 3 2 4 0 83 6 2326
2020 Other work situation 27 25 17 13 2 13 4 62 18 69

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 9 91 1369
2020 Working remotely or teleworking 9 91 26508
2020 A combination of working on-site and working remotely or teleworking 9 91 2320
2020 Other work situation 11 89 70

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 14 86 1371
2020 Working remotely or teleworking 14 86 26540
2020 A combination of working on-site and working remotely or teleworking 13 87 2323
2020 Other work situation 18 82 69

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 59 41 198
2020 Working remotely or teleworking 55 45 3723
2020 A combination of working on-site and working remotely or teleworking 56 44 321
2020 Other work situation 32 68 15

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 80 20 199
2020 Working remotely or teleworking 82 18 3722
2020 A combination of working on-site and working remotely or teleworking 87 13 321
2020 Other work situation 61 39 15

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working remotely or teleworking 50 34 7 7 3 0 0 84 10 3045
2020 A combination of working on-site and working remotely or teleworking 53 32 8 6 0 1 0 86 7 278

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 48 29 10 5 2 3 3 82 7 1378
2020 Working remotely or teleworking 53 28 8 4 2 2 3 86 6 26642
2020 A combination of working on-site and working remotely or teleworking 55 29 7 3 1 2 2 88 5 2328
2020 Other work situation 28 23 11 5 12 18 4 65 22 70
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Workplace well-being

A safe and healthy workplace

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 37 33 14 7 5 3 0 72 13 1374
2020 Working remotely or teleworking 41 33 13 6 3 4 0 77 10 26573
2020 A combination of working on-site and working remotely or teleworking 41 35 11 7 3 2 0 78 11 2317
2020 Other work situation 26 30 13 4 10 16 1 68 16 70

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 43 37 11 7 2 0 0 80 10 1380
2020 Working remotely or teleworking 45 39 8 5 1 0 0 85 7 26689
2020 A combination of working on-site and working remotely or teleworking 42 41 8 7 2 0 0 84 9 2330
2020 Other work situation 37 36 17 1 1 8 0 79 3 69

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 41 34 11 8 5 0 0 76 13 1373
2020 Working remotely or teleworking 44 37 10 6 1 1 0 83 7 26559
2020 A combination of working on-site and working remotely or teleworking 41 39 9 7 2 1 0 81 9 2323
2020 Other work situation 37 30 21 2 1 8 0 74 4 69

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 39 35 17 5 2 1 1 76 7 1365
2020 Working remotely or teleworking 41 37 15 4 1 1 1 80 5 26496
2020 A combination of working on-site and working remotely or teleworking 41 39 13 4 1 0 0 81 6 2313
2020 Other work situation 28 35 20 2 2 8 5 72 5 70

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 49 32 12 4 1 1 1 82 5 1375
2020 Working remotely or teleworking 51 34 10 3 1 1 1 86 4 26564
2020 A combination of working on-site and working remotely or teleworking 51 35 9 3 1 1 0 87 5 2320
2020 Other work situation 35 37 19 0 1 8 0 78 1 70

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 60 18 7 1 0 9 5 91 1 1378
2020 Working remotely or teleworking 67 16 5 1 0 8 3 94 1 26608
2020 A combination of working on-site and working remotely or teleworking 66 17 4 1 1 8 4 93 2 2323
2020 Other work situation 52 22 10 1 1 11 2 85 3 70

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 50 32 9 5 2 1 0 84 7 1367
2020 Working remotely or teleworking 58 30 6 2 1 2 0 90 3 26552
2020 A combination of working on-site and working remotely or teleworking 57 31 7 3 1 1 0 90 4 2321
2020 Other work situation 33 41 10 2 1 9 4 84 4 69

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 47 30 9 7 5 1 0 78 12 1372
2020 Working remotely or teleworking 52 29 8 6 3 1 0 82 9 26558
2020 A combination of working on-site and working remotely or teleworking 54 29 7 6 3 1 0 84 9 2317
2020 Other work situation 36 24 20 5 5 8 2 67 11 69

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 45 32 10 7 5 1 0 78 12 1373
2020 Working remotely or teleworking 62 26 7 2 1 1 1 89 4 26589
2020 A combination of working on-site and working remotely or teleworking 54 32 8 4 2 1 0 86 6 2320
2020 Other work situation 42 30 16 1 4 7 1 78 5 67

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working remotely or teleworking 99 1 3374
2020 A combination of working on-site and working remotely or teleworking 99 1 869

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working remotely or teleworking 23 41 16 15 5 0 0 64 20 3325
2020 A combination of working on-site and working remotely or teleworking 21 44 14 15 5 0 0 65 20 855

A psychologically healthy workplace

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 43 36 12 5 3 1 0 80 8 1374
2020 Working remotely or teleworking 47 38 9 3 1 1 0 86 5 26649
2020 A combination of working on-site and working remotely or teleworking 47 37 10 3 2 1 0 85 5 2323
2020 Other work situation 29 32 12 4 9 16 0 71 15 70

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 38 27 13 11 10 1 1 66 21 1373
2020 Working remotely or teleworking 42 28 12 10 7 2 1 71 17 26588
2020 A combination of working on-site and working remotely or teleworking 43 29 11 8 6 1 1 74 15 2328
2020 Other work situation 24 24 17 5 7 17 6 63 16 69

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 45 25 15 4 4 4 2 75 9 1372
2020 Working remotely or teleworking 51 26 12 3 2 4 1 82 5 26526
2020 A combination of working on-site and working remotely or teleworking 51 28 12 3 2 3 1 83 5 2319
2020 Other work situation 27 16 19 4 9 22 2 57 17 68

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 35 31 17 9 6 2 0 67 15 1370
2020 Working remotely or teleworking 39 34 14 6 3 2 0 75 10 26639
2020 A combination of working on-site and working remotely or teleworking 39 35 14 7 3 1 0 75 11 2326
2020 Other work situation 24 21 23 4 11 17 0 54 18 68

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working remotely or teleworking 24 47 12 12 3 1 1 72 15 3370
2020 A combination of working on-site and working remotely or teleworking 28 48 10 11 3 0 0 76 14 868

Work-related stress

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 22 30 24 13 11 0 0 52 24 1378
2020 Working remotely or teleworking 44 22 14 9 9 0 2 67 18 26686
2020 A combination of working on-site and working remotely or teleworking 21 32 24 12 11 0 0 53 23 2330
2020 Other work situation 20 18 17 12 11 17 5 49 30 70

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 37 30 18 8 6 0 1 68 14 1378
2020 Working remotely or teleworking 41 28 17 7 5 0 1 71 12 26612
2020 A combination of working on-site and working remotely or teleworking 41 31 15 7 5 0 1 73 12 2328
2020 Other work situation 28 22 13 8 10 16 4 61 22 69

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 32 29 21 10 6 0 1 62 16 1377
2020 Working remotely or teleworking 26 29 25 12 7 0 1 55 20 26656
2020 A combination of working on-site and working remotely or teleworking 23 29 26 13 9 0 1 52 22 2325
2020 Other work situation 20 34 17 6 6 16 1 65 14 70

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 45 27 14 6 3 1 4 75 10 1368
2020 Working remotely or teleworking 37 28 18 9 5 1 3 67 14 26598
2020 A combination of working on-site and working remotely or teleworking 32 33 18 9 5 0 1 67 15 2321
2020 Other work situation 29 35 6 4 7 16 4 80 13 70

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 42 25 15 8 6 1 3 69 15 1371
2020 Working remotely or teleworking 39 24 17 9 6 2 3 67 15 26542
2020 A combination of working on-site and working remotely or teleworking 34 27 19 10 7 1 2 63 17 2317
2020 Other work situation 29 26 11 3 3 23 5 76 9 70

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 67 14 7 2 1 1 8 88 4 1369
2020 Working remotely or teleworking 61 17 8 4 2 1 7 85 6 26541
2020 A combination of working on-site and working remotely or teleworking 58 20 9 4 3 0 6 82 8 2315
2020 Other work situation 53 12 4 1 4 17 10 89 6 69

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 42 28 15 7 5 0 1 72 13 1375
2020 Working remotely or teleworking 36 28 19 9 7 0 1 65 16 26606
2020 A combination of working on-site and working remotely or teleworking 35 30 19 9 6 0 0 65 16 2330
2020 Other work situation 35 22 14 4 6 16 2 70 13 69

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 39 24 16 7 6 0 8 68 15 1370
2020 Working remotely or teleworking 35 24 18 9 8 0 5 62 19 26572
2020 A combination of working on-site and working remotely or teleworking 36 24 18 9 8 0 5 64 17 2319
2020 Other work situation 36 17 16 5 7 15 5 65 15 69

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 41 29 17 6 4 1 3 72 10 1364
2020 Working remotely or teleworking 38 32 17 6 3 1 2 73 9 26538
2020 A combination of working on-site and working remotely or teleworking 37 34 17 6 4 0 1 73 10 2315
2020 Other work situation 22 27 24 5 3 16 4 60 10 69

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 33 29 20 10 6 1 1 64 16 1361
2020 Working remotely or teleworking 29 32 21 10 5 1 1 62 16 26540
2020 A combination of working on-site and working remotely or teleworking 27 34 22 10 6 0 1 62 16 2314
2020 Other work situation 20 31 21 6 5 16 2 61 13 69

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 44 28 15 8 4 1 1 73 12 1367
2020 Working remotely or teleworking 39 31 16 8 4 1 1 71 12 26545
2020 A combination of working on-site and working remotely or teleworking 39 33 16 7 4 0 1 73 11 2311
2020 Other work situation 23 26 22 5 3 18 2 62 10 70

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 46 26 16 6 5 0 1 73 11 1360
2020 Working remotely or teleworking 49 26 12 6 4 1 1 76 11 26470
2020 A combination of working on-site and working remotely or teleworking 49 25 14 7 4 0 1 75 11 2310
2020 Other work situation 31 22 20 5 2 19 1 66 9 69

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 40 26 16 9 7 0 1 67 17 1368
2020 Working remotely or teleworking 29 31 22 11 6 0 1 61 17 26582
2020 A combination of working on-site and working remotely or teleworking 29 31 23 11 6 0 1 60 17 2319
2020 Other work situation 24 26 10 16 5 18 2 62 26 70

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 33 28 20 10 7 1 1 62 17 1364
2020 Working remotely or teleworking 25 31 22 12 8 0 1 57 21 26572
2020 A combination of working on-site and working remotely or teleworking 25 32 23 12 8 0 1 58 20 2308
2020 Other work situation 19 19 23 13 5 18 4 48 22 70

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 55 26 11 4 3 0 1 81 7 1363
2020 Working remotely or teleworking 53 27 12 4 2 0 2 81 6 26451
2020 A combination of working on-site and working remotely or teleworking 45 31 16 5 3 0 1 76 8 2313
2020 Other work situation 38 21 20 4 1 16 1 70 6 69

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 57 26 10 4 2 0 1 84 6 1367
2020 Working remotely or teleworking 34 35 19 7 4 0 0 70 11 26486
2020 A combination of working on-site and working remotely or teleworking 33 36 19 7 5 0 0 69 12 2314
2020 Other work situation 23 29 24 4 4 15 1 62 9 69

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 72 15 5 3 2 1 3 90 5 1360
2020 Working remotely or teleworking 68 17 6 2 1 1 5 89 4 26479
2020 A combination of working on-site and working remotely or teleworking 67 18 6 2 2 0 4 89 4 2313
2020 Other work situation 43 16 17 1 1 15 7 75 3 69

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 76 11 6 2 3 1 2 89 5 1364
2020 Working remotely or teleworking 80 9 4 2 2 1 3 92 4 26489
2020 A combination of working on-site and working remotely or teleworking 78 10 4 2 2 1 2 91 5 2321
2020 Other work situation 52 8 3 2 9 19 6 81 15 70

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 67 20 7 3 2 0 2 88 5 1363
2020 Working remotely or teleworking 75 15 5 2 1 0 2 93 3 26402
2020 A combination of working on-site and working remotely or teleworking 69 19 6 2 1 0 1 90 4 2304
2020 Other work situation 53 14 11 1 1 15 5 83 3 69

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 65 18 8 3 4 0 1 84 7 1366
2020 Working remotely or teleworking 71 14 6 3 3 1 2 87 6 26478
2020 A combination of working on-site and working remotely or teleworking 68 18 6 3 3 0 1 87 6 2309
2020 Other work situation 49 16 13 2 1 15 5 80 5 69

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 61 9 4 1 1 0 24 93 1 1365
2020 Working remotely or teleworking 62 8 3 1 1 0 25 93 2 26524
2020 A combination of working on-site and working remotely or teleworking 56 15 7 3 1 0 17 86 5 2318
2020 Other work situation 47 9 10 0 1 16 17 83 2 69

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 69 17 6 3 2 0 4 89 4 1375
2020 Working remotely or teleworking 65 18 8 3 2 1 4 87 5 26648
2020 A combination of working on-site and working remotely or teleworking 66 21 6 2 1 0 3 90 4 2330
2020 Other work situation 53 13 10 0 1 16 7 85 2 70

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 53 16 11 7 10 0 2 71 18 1381
2020 Working remotely or teleworking 63 16 8 5 6 0 2 81 11 26671
2020 A combination of working on-site and working remotely or teleworking 66 17 7 4 4 0 2 84 8 2327
2020 Other work situation 44 11 20 6 3 11 5 65 11 70

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 45 30 14 5 5 0 1 76 9 1375
2020 Working remotely or teleworking 44 30 16 6 3 0 1 75 9 26662
2020 A combination of working on-site and working remotely or teleworking 44 33 14 4 3 0 1 78 7 2323
2020 Other work situation 46 13 17 4 1 16 4 73 6 70

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 29 40 19 7 4 0 0 69 12 1378
2020 Working remotely or teleworking 30 40 20 6 3 0 0 70 9 26675
2020 A combination of working on-site and working remotely or teleworking 25 42 22 7 4 0 0 67 11 2332
2020 Other work situation 25 20 21 6 11 14 2 54 21 70

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 21 35 29 10 4 0 0 56 15 1378
2020 Working remotely or teleworking 17 36 33 10 3 0 0 53 14 26657
2020 A combination of working on-site and working remotely or teleworking 17 34 33 11 4 0 0 52 16 2327
2020 Other work situation 12 27 39 10 2 9 1 43 13 70

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 12 20 33 23 12 0 0 35 32 1373
2020 Working remotely or teleworking 9 18 41 22 9 0 0 32 27 26541
2020 A combination of working on-site and working remotely or teleworking 9 20 40 22 9 0 0 32 29 2316
2020 Other work situation 8 21 27 33 1 8 2 38 33 69
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Compensation

Pay or other compensation issues

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 15 55 29 1 79 21 1380
2020 Working remotely or teleworking 14 59 25 2 81 19 26723
2020 A combination of working on-site and working remotely or teleworking 15 58 26 1 80 20 2332
2020 Other work situation 22 41 34 3 65 35 69

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Working on-site 54 46 200
2020 Working remotely or teleworking 59 41 3728
2020 A combination of working on-site and working remotely or teleworking 58 42 345
2020 Other work situation 68 32 14

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 55 19 8 2 3 4 10 85 6 1376
2020 Working remotely or teleworking 54 17 8 3 2 3 12 84 6 26660
2020 A combination of working on-site and working remotely or teleworking 54 19 9 3 2 3 9 83 7 2327
2020 Other work situation 35 12 7 4 3 23 16 76 11 70

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 13 21 28 16 12 3 7 37 31 201
2020 Working remotely or teleworking 14 24 18 18 17 1 7 42 38 3739
2020 A combination of working on-site and working remotely or teleworking 14 25 21 19 16 1 4 41 37 344
2020 Other work situation 5 11 11 26 11 36 0 25 58 14

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Working on-site 9 21 23 21 15 4 6 33 41 202
2020 Working remotely or teleworking 11 22 17 21 22 2 5 35 47 3736
2020 A combination of working on-site and working remotely or teleworking 10 23 19 21 21 1 4 35 45 343
2020 Other work situation 6 6 12 17 22 32 6 19 63 13
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