2020 Public Service Employee Survey Results for Office of the Correctional Investigator

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the confidentiality of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	45	4	10	3	83	13	188350
2020	Micro-organizations combined	49	39	3	8	2	88	10	934
2020	Office of the Correctional Investigator	41	33	11	15	0	74	15	27

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	76	17	3	2	1	0	1	94	3	187710
2020	Micro-organizations combined	79	15	2	1	1	1	0	95	3	932
2020	Office of the Correctional Investigator	59	30	4	7	0	0	0	89	7	27
2017	Public Service	68	22	4	3	1	1	1	92	4	173972
2017	Micro-organizations combined	76	17	3	1	1	1	1	94	2	865
2017	Office of the Correctional Investigator	62	34	4	0	0	0	0	96	0	26
2014	Public Service	68	22	4	3	1	1	1	91	4	181921
2014	Micro-organizations combined	76	17	3	2	1	0	1	94	3	1092
2014	Office of the Correctional Investigator	64	21	5	5	3	0	3	87	8	39

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	38	9	10	3	0	78	14	188104
2020	Micro-organizations combined	47	36	7	7	2	1	84	9	934
2020	Office of the Correctional Investigator	41	33	15	11	0	0	74	11	27
2019	Public Service	43	35	7	10	5	0	78	15	181461
2019	Micro-organizations combined	63	23	3	7	3	0	87	10	876
2019	Office of the Correctional Investigator	47	41	3	3	6	0	88	9	34
2017	Public Service	39	36	7	11	7	0	75	18	174178
2017	Micro-organizations combined	59	26	4	7	4	0	85	11	866
2017	Office of the Correctional Investigator	73	18	0	8	0	0	92	8	27
2014	Public Service	40	35	7	11	7	0	75	18	181828
2014	Micro-organizations combined	57	25	5	7	6	1	82	13	1092
2014	Office of the Correctional Investigator	54	31	10	3	3	0	85	5	39

Question 4. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	39	12	11	4	0	1	73	15	187496
2020	Micro-organizations combined	43	34	11	8	4	0	1	78	12	930
2020	Office of the Correctional Investigator	35	35	12	19	0	0	0	69	19	26
2019	Public Service	29	40	12	13	6	0	0	69	19	181032
2019	Micro-organizations combined	45	33	9	8	3	0	1	79	11	876
2019	Office of the Correctional Investigator	26	26	18	18	9	0	3	55	27	34
2018	Public Service	25	45	10	14	6	0	1	70	20	161510
2018	Micro-organizations combined	37	41	9	8	4	0	2	80	12	898
2018	Office of the Correctional Investigator	30	48	11	4	7	0	0	78	11	27
2017	Public Service	26	40	12	14	8	0	0	66	23	174231
2017	Micro-organizations combined	41	35	8	8	6	1	1	77	14	866
2017	Office of the Correctional Investigator	25	39	7	15	14	0	0	64	29	27
2014	Public Service	24	39	12	16	9	0	0	63	25	181873
2014	Micro-organizations combined	44	31	9	10	5	0	1	76	15	1093
2014	Office of the Correctional Investigator	26	36	15	10	10	0	3	63	21	39

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	36	9	7	3	0	81	10	186897
2020	Micro-organizations combined	54	32	6	6	2	0	86	7	923
2020	Office of the Correctional Investigator	37	41	7	15	0	0	78	15	27
2019	Public Service	45	35	9	7	3	0	81	10	180486
2019	Micro-organizations combined	64	25	5	5	1	0	89	6	872
2019	Office of the Correctional Investigator	44	24	12	15	6	0	68	21	34
2017	Public Service	44	37	8	7	3	0	82	10	173739
2017	Micro-organizations combined	57	31	7	4	2	0	88	6	867
2017	Office of the Correctional Investigator	37	41	11	7	3	0	78	11	27
2014	Public Service	42	38	9	7	3	0	80	11	181746
2014	Micro-organizations combined	58	29	6	4	1	1	88	6	1092
2014	Office of the Correctional Investigator	36	38	3	15	8	0	74	23	39

Question 6. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	31	10	8	5	0	77	13	187730
2020	Micro-organizations combined	56	26	8	6	3	0	82	10	931
2020	Office of the Correctional Investigator	54	27	12	8	0	0	81	8	26
2019	Public Service	45	31	10	8	5	0	77	13	181242
2019	Micro-organizations combined	63	23	5	6	3	0	86	8	876
2019	Office of the Correctional Investigator	44	35	3	12	6	0	79	18	34
2018	Public Service	42	33	11	8	5	0	76	13	161141
2018	Micro-organizations combined	56	28	6	5	4	0	85	8	897
2018	Office of the Correctional Investigator	44	44	4	0	7	0	89	7	27
2017	Public Service	41	33	10	9	6	1	74	15	174019
2017	Micro-organizations combined	55	29	6	6	4	0	84	10	868
2017	Office of the Correctional Investigator	49	36	7	4	4	0	85	7	27
2014	Public Service	36	34	12	10	7	1	71	16	181787
2014	Micro-organizations combined	50	29	8	6	5	1	81	11	1092
2014	Office of the Correctional Investigator	44	31	5	5	15	0	74	21	39

Question 7. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	40	38	11	7	4	78	11	188177
2020	Micro-organizations combined	48	34	9	6	3	83	8	935
2020	Office of the Correctional Investigator	33	33	22	11	0	67	11	27
2019	Public Service	37	39	12	7	5	76	12	181595
2019	Micro-organizations combined	52	32	9	4	3	84	7	876
2019	Office of the Correctional Investigator	41	32	15	6	6	74	12	34
2018	Public Service	34	42	12	8	5	75	13	160671
2018	Micro-organizations combined	46	38	8	6	2	84	8	890
2018	Office of the Correctional Investigator	42	38	8	12	0	81	12	26
2017	Public Service	33	44	11	8	5	77	13	174203
2017	Micro-organizations combined	45	40	7	6	3	84	9	867
2017	Office of the Correctional Investigator	44	48	0	4	4	93	7	27
2014	Public Service	30	44	12	9	5	74	14	181850
2014	Micro-organizations combined	42	37	10	8	3	79	11	1093
2014	Office of the Correctional Investigator	31	41	15	10	3	72	13	39

Question 8. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	36	14	10	7	0	0	69	17	188210
2020	Micro-organizations combined	44	35	10	6	5	0	0	79	11	934
2020	Office of the Correctional Investigator	41	26	15	19	0	0	0	67	19	27
2019	Public Service	28	36	15	12	8	0	0	65	20	181492
2019	Micro-organizations combined	43	34	9	9	4	0	1	77	13	878
2019	Office of the Correctional Investigator	29	35	9	15	12	0	0	65	26	34
2018	Public Service	26	34	17	13	10	0	0	60	23	161141
2018	Micro-organizations combined	38	33	13	8	6	1	0	72	14	892
2018	Office of the Correctional Investigator	23	27	23	19	8	0	0	50	27	26
2017	Public Service	25	35	16	13	10	0	0	61	24	174142
2017	Micro-organizations combined	35	36	12	9	7	0	0	71	16	867
2017	Office of the Correctional Investigator	42	18	11	18	11	0	0	60	29	27
2014	Public Service	21	35	17	15	11	0	0	57	26	181788
2014	Micro-organizations combined	34	33	11	12	8	0	1	69	20	1093
2014	Office of the Correctional Investigator	36	36	8	8	13	0	0	72	21	39

Question 9. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	41	11	9	3	0	76	13	187222
2020	Micro-organizations combined	43	38	10	6	3	0	81	9	929
2020	Office of the Correctional Investigator	15	48	19	15	4	0	63	19	27
2019	Public Service	32	42	12	10	4	0	74	14	180719
2019	Micro-organizations combined	42	39	9	8	3	0	80	11	872
2019	Office of the Correctional Investigator	26	47	9	15	3	0	74	18	34
2018	Public Service	29	41	13	11	5	0	71	16	161312
2018	Micro-organizations combined	36	41	11	7	5	0	77	12	894
2018	Office of the Correctional Investigator	15	59	7	11	4	4	77	15	27
2017	Public Service	29	42	12	11	5	0	72	16	174083
2017	Micro-organizations combined	36	39	9	9	6	0	76	15	867
2017	Office of the Correctional Investigator	42	29	7	15	7	0	71	22	27

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	36	8	4	2	0	85	7	187373
2020	Micro-organizations combined	62	28	4	3	2	0	91	5	930
2020	Office of the Correctional Investigator	42	31	12	15	0	0	73	15	26
2019	Public Service	44	38	10	5	3	0	82	8	180781
2019	Micro-organizations combined	63	28	5	3	1	0	91	4	873
2019	Office of the Correctional Investigator	39	42	6	12	0	0	82	12	33
2018	Public Service	43	40	9	5	2	0	84	7	161313
2018	Micro-organizations combined	61	31	4	2	1	1	93	3	895
2018	Office of the Correctional Investigator	62	23	12	0	4	0	85	4	26
2017	Public Service	40	40	10	6	4	0	81	9	173996
2017	Micro-organizations combined	54	34	5	3	3	0	88	6	865
2017	Office of the Correctional Investigator	53	29	11	4	4	0	82	7	27
2014	Public Service	38	40	12	6	4	1	79	10	181765
2014	Micro-organizations combined	57	31	6	3	2	0	89	5	1091
2014	Office of the Correctional Investigator	54	31	3	10	3	0	85	13	39

Question 11. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	36	13	9	6	0	71	16	187805
2020	Micro-organizations combined	47	31	11	6	5	0	78	11	934
2020	Office of the Correctional Investigator	26	33	22	11	7	0	59	19	27
2019	Public Service	32	36	14	10	8	0	68	18	181182
2019	Micro-organizations combined	47	30	9	9	4	0	78	14	878
2019	Office of the Correctional Investigator	35	35	6	15	9	0	71	24	34
2018	Public Service	29	37	14	11	9	0	66	20	160988
2018	Micro-organizations combined	42	34	10	9	5	0	77	14	895
2018	Office of the Correctional Investigator	31	46	8	12	4	0	77	15	26
2017	Public Service	28	37	14	11	10	0	65	21	173998
2017	Micro-organizations combined	39	34	11	9	7	1	73	16	868
2017	Office of the Correctional Investigator	45	15	14	7	15	4	62	23	27

Question 12. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	54	32	9	3	2	0	86	5	186823
2020	Micro-organizations combined	61	27	8	2	1	0	88	3	931
2020	Office of the Correctional Investigator	27	62	12	0	0	0	88	0	26
2019	Public Service	52	33	10	3	2	0	85	5	180371
2019	Micro-organizations combined	64	25	8	1	2	0	89	3	872
2019	Office of the Correctional Investigator	50	32	9	6	3	0	82	9	34
2018	Public Service	50	35	9	3	2	0	85	5	160125
2018	Micro-organizations combined	59	30	8	2	1	0	90	3	888
2018	Office of the Correctional Investigator	52	36	8	4	0	0	88	4	25
2017	Public Service	52	35	9	3	2	0	87	5	173795
2017	Micro-organizations combined	59	31	7	1	1	0	90	3	865
2017	Office of the Correctional Investigator	64	25	11	0	0	0	89	0	27
2014	Public Service	59	29	8	2	2	0	88	4	181719
2014	Micro-organizations combined	67	23	6	2	1	0	90	3	1093
2014	Office of the Correctional Investigator	59	28	10	0	0	3	89	0	39

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	37	13	10	6	0	71	16	187289
2020	Micro-organizations combined	48	32	9	7	4	0	80	11	930
2020	Office of the Correctional Investigator	27	38	15	12	8	0	65	19	26
2019	Public Service	30	37	14	11	7	0	68	18	180719
2019	Micro-organizations combined	49	30	9	7	4	0	80	11	878
2019	Office of the Correctional Investigator	38	32	9	9	12	0	71	21	34
2018	Public Service	27	38	14	12	9	0	65	21	160686
2018	Micro-organizations combined	43	36	9	7	5	0	79	12	893
2018	Office of the Correctional Investigator	38	23	27	4	8	0	62	12	26
2017	Public Service	28	39	13	12	8	0	67	20	173615
2017	Micro-organizations combined	42	35	8	9	5	0	78	15	865
2017	Office of the Correctional Investigator	37	30	7	15	11	0	68	25	27
2014	Public Service	21	40	14	14	10	0	62	25	181784
2014	Micro-organizations combined	36	38	9	10	7	1	74	17	1093
2014	Office of the Correctional Investigator	31	23	10	13	21	3	55	34	39

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	33	15	8	6	0	0	71	14	187895
2020	Micro-organizations combined	49	29	10	7	4	0	0	79	11	933
2020	Office of the Correctional Investigator	31	35	23	8	4	0	0	65	12	26
2019	Public Service	34	33	15	9	7	0	0	68	16	181253
2019	Micro-organizations combined	51	28	10	7	4	0	0	80	10	877
2019	Office of the Correctional Investigator	44	32	12	9	3	0	0	76	12	34
2018	Public Service	31	34	16	10	8	0	0	66	18	160340
2018	Micro-organizations combined	43	33	13	7	3	0	0	77	10	888
2018	Office of the Correctional Investigator	35	27	31	4	4	0	0	62	8	26
2017	Public Service	32	35	15	11	8	0	0	67	18	173681
2017	Micro-organizations combined	43	35	9	8	5	0	0	78	13	863
2017	Office of the Correctional Investigator	37	40	8	15	0	0	0	77	15	27
2014	Public Service	27	36	16	12	9	0	0	63	21	181760
2014	Micro-organizations combined	40	34	12	8	5	0	1	75	14	1092
2014	Office of the Correctional Investigator	33	28	15	10	10	3	0	63	21	39

Question 15. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	39	12	8	4	0	75	12	186744
2020	Micro-organizations combined	46	34	10	6	3	0	80	9	928
2020	Office of the Correctional Investigator	33	26	26	11	4	0	59	15	27
2019	Public Service	32	39	13	9	5	0	72	14	179179
2019	Micro-organizations combined	50	33	8	6	3	0	83	9	872
2019	Office of the Correctional Investigator	32	35	18	6	9	0	68	15	34
2018	Public Service	30	37	15	11	7	0	67	18	160685
2018	Micro-organizations combined	42	33	13	7	4	0	76	11	889
2018	Office of the Correctional Investigator	31	31	23	8	8	0	62	15	26
2017	Public Service	31	38	14	10	6	0	69	17	173677
2017	Micro-organizations combined	43	33	11	6	5	0	77	11	865
2017	Office of the Correctional Investigator	42	22	18	7	11	0	64	18	27
2014	Public Service	28	38	16	11	7	0	66	18	181718
2014	Micro-organizations combined	41	34	10	8	5	1	77	13	1093
2014	Office of the Correctional Investigator	41	31	10	8	10	0	72	18	39

Question 16. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	36	10	5	2	0	83	8	188122
2020	Micro-organizations combined	53	32	9	4	2	0	86	5	932
2020	Office of the Correctional Investigator	33	44	15	7	0	0	78	7	27
2019	Public Service	43	38	10	5	3	0	81	8	181588
2019	Micro-organizations combined	56	29	9	4	2	0	85	6	877
2019	Office of the Correctional Investigator	44	35	12	6	0	3	82	6	34
2018	Public Service	40	39	11	6	3	0	80	9	161156
2018	Micro-organizations combined	51	33	9	5	2	0	84	7	894
2018	Office of the Correctional Investigator	50	35	8	8	0	0	85	8	26
2017	Public Service	40	40	11	6	3	0	80	9	173510
2017	Micro-organizations combined	49	35	9	5	2	0	83	8	864
2017	Office of the Correctional Investigator	53	33	7	4	4	0	85	7	27
2014	Public Service	39	40	11	6	4	0	79	9	181673
2014	Micro-organizations combined	50	32	9	5	3	0	83	9	1092
2014	Office of the Correctional Investigator	45	32	18	3	3	0	76	5	38

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	32	16	8	5	0	1	70	13	187208
2020	Micro-organizations combined	39	31	18	9	4	0	0	70	12	928
2020	Office of the Correctional Investigator	50	31	12	4	4	0	0	81	8	26
2019	Public Service	39	32	17	7	4	0	1	71	12	180499
2019	Micro-organizations combined	42	31	16	7	3	0	0	74	10	876
2019	Office of the Correctional Investigator	44	35	12	9	0	0	0	79	9	34
2018	Public Service	37	32	17	8	5	0	1	70	13	161699
2018	Micro-organizations combined	40	31	16	8	4	0	0	71	12	897
2018	Office of the Correctional Investigator	59	26	7	4	4	0	0	85	7	27
2017	Public Service	37	35	16	7	4	0	1	73	11	174272
2017	Micro-organizations combined	37	35	15	7	3	0	2	74	11	868
2017	Office of the Correctional Investigator	60	18	11	4	3	0	4	81	7	27
2014	Public Service	35	34	18	7	5	0	1	70	12	181779
2014	Micro-organizations combined	40	33	14	7	4	0	2	75	11	1093
2014	Office of the Correctional Investigator	41	28	21	5	0	3	3	73	5	39

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	10	24	35	20	9	1	1	30	34	188088
2020	Micro-organizations combined	9	18	33	25	14	1	1	39	27	935
2020	Office of the Correctional Investigator	4	11	41	33	4	7	0	40	16	27
2019	Public Service	10	24	35	19	9	1	1	29	35	181388
2019	Micro-organizations combined	6	17	33	26	17	1	1	44	23	873
2019	Office of the Correctional Investigator	6	9	38	21	26	0	0	47	15	34
2018	Public Service	11	26	35	18	8	1	1	27	37	161147
2018	Micro-organizations combined	9	20	30	24	15	1	2	40	29	897
2018	Office of the Correctional Investigator	7	7	22	33	26	0	4	62	15	27
2017	Public Service	11	24	35	17	9	1	3	27	37	173451
2017	Micro-organizations combined	8	18	37	20	13	1	3	34	27	865
2017	Office of the Correctional Investigator	7	18	34	11	23	0	7	36	27	27
2014	Public Service	12	28	36	16	7	1	2	23	40	181277
2014	Micro-organizations combined	8	21	31	21	14	1	3	37	30	1090
2014	Office of the Correctional Investigator	3	8	31	38	13	3	5	56	11	39

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	8	15	26	29	19	2	2	50	23	187380
2020	Micro-organizations combined	6	13	23	29	26	2	2	57	19	933
2020	Office of the Correctional Investigator	7	11	26	37	15	4	0	54	19	27
2019	Public Service	10	18	27	24	16	2	2	42	30	180845
2019	Micro-organizations combined	7	13	26	27	25	2	1	53	20	873
2019	Office of the Correctional Investigator	3	15	21	35	26	0	0	62	18	34
2018	Public Service	12	20	28	23	13	2	2	37	33	160571
2018	Micro-organizations combined	9	15	27	26	20	1	2	47	25	892
2018	Office of the Correctional Investigator	7	7	30	26	26	0	4	54	15	27
2017	Public Service	12	19	28	21	14	3	4	37	33	173005
2017	Micro-organizations combined	7	16	25	23	22	3	4	48	24	863
2017	Office of the Correctional Investigator	18	23	29	4	23	0	3	27	43	27
2014	Public Service	13	22	29	20	11	2	3	32	37	181116
2014	Micro-organizations combined	7	14	24	26	24	2	3	52	22	1089
2014	Office of the Correctional Investigator	5	13	10	36	28	3	5	69	19	39

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	13	21	31	20	11	2	2	32	36	187586
2020	Micro-organizations combined	7	10	25	29	25	2	2	56	18	931
2020	Office of the Correctional Investigator	0	4	26	37	33	0	0	70	4	27
2019	Public Service	16	23	29	18	10	2	2	29	41	181013
2019	Micro-organizations combined	8	10	25	27	27	1	2	55	19	875
2019	Office of the Correctional Investigator	3	9	21	21	47	0	0	68	12	34
2018	Public Service	17	24	29	17	9	2	3	26	43	160643
2018	Micro-organizations combined	10	12	27	27	22	1	1	50	23	890
2018	Office of the Correctional Investigator	7	4	4	37	44	0	4	85	12	27
2017	Public Service	17	23	29	15	9	2	4	26	43	173286
2017	Micro-organizations combined	10	13	24	24	23	2	5	50	25	865
2017	Office of the Correctional Investigator	4	11	15	25	37	5	3	68	16	27
2014	Public Service	21	25	27	14	7	2	3	23	48	181132
2014	Micro-organizations combined	8	12	25	25	23	1	4	51	22	1090
2014	Office of the Correctional Investigator	3	8	23	28	33	0	5	65	11	39

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	14	30	29	17	1	2	48	21	187162
2020	Micro-organizations combined	4	8	26	36	25	1	1	62	12	931
2020	Office of the Correctional Investigator	0	4	15	48	30	4	0	81	4	27
2019	Public Service	7	15	31	28	16	1	2	46	22	180493
2019	Micro-organizations combined	4	6	24	33	31	0	1	66	10	872
2019	Office of the Correctional Investigator	0	9	18	32	38	0	3	73	9	34
2018	Public Service	8	16	32	27	14	1	2	42	25	160266
2018	Micro-organizations combined	5	11	26	32	24	1	1	57	17	890
2018	Office of the Correctional Investigator	7	0	19	30	41	0	4	73	8	27
2017	Public Service	8	15	31	25	14	1	4	42	25	172593
2017	Micro-organizations combined	5	12	28	29	22	1	3	54	17	864
2017	Office of the Correctional Investigator	7	11	15	18	46	0	4	66	18	27
2014	Public Service	9	17	33	25	12	1	3	38	27	180699
2014	Micro-organizations combined	4	12	26	32	22	0	3	57	17	1087
2014	Office of the Correctional Investigator	0	8	13	44	31	0	5	78	8	39

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	12	19	27	23	15	1	2	40	32	187650
2020	Micro-organizations combined	8	16	25	25	22	2	1	49	25	934
2020	Office of the Correctional Investigator	11	7	15	52	11	4	0	65	19	27
2019	Public Service	14	20	27	20	14	1	2	36	36	181066
2019	Micro-organizations combined	8	14	25	24	25	1	2	51	23	874
2019	Office of the Correctional Investigator	12	12	18	29	29	0	0	59	24	34
2018	Public Service	17	23	27	18	11	1	2	30	42	160843
2018	Micro-organizations combined	9	18	27	23	20	1	3	44	28	892
2018	Office of the Correctional Investigator	7	7	30	19	33	0	4	54	15	27
2017	Public Service	17	22	27	17	12	2	4	30	41	173223
2017	Micro-organizations combined	11	18	26	21	18	2	4	42	31	864
2017	Office of the Correctional Investigator	11	18	22	11	31	4	3	45	31	27
2014	Public Service	21	25	27	15	9	1	3	24	48	181145
2014	Micro-organizations combined	12	19	25	18	20	1	4	40	33	1089
2014	Office of the Correctional Investigator	5	13	21	36	21	0	5	59	19	39

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	8	14	24	27	19	4	3	50	24	187087
2020	Micro-organizations combined	6	11	21	28	28	3	2	60	18	930
2020	Office of the Correctional Investigator	4	11	26	30	26	0	4	58	15	27
2019	Public Service	12	18	26	22	16	3	3	41	32	180618
2019	Micro-organizations combined	6	15	26	25	23	3	2	51	21	870
2019	Office of the Correctional Investigator	6	6	27	36	21	3	0	59	13	33
2018	Public Service	13	20	27	22	13	3	3	37	35	160300
2018	Micro-organizations combined	9	14	26	25	22	2	3	49	24	890
2018	Office of the Correctional Investigator	7	7	19	11	52	0	4	65	15	27
2017	Public Service	12	18	26	21	14	3	5	39	33	173264
2017	Micro-organizations combined	7	14	26	23	21	3	5	48	23	865
2017	Office of the Correctional Investigator	15	22	18	16	26	0	3	44	38	27
2014	Public Service	11	18	27	24	13	3	5	40	31	181040
2014	Micro-organizations combined	5	13	23	28	24	2	5	56	19	1087
2014	Office of the Correctional Investigator	10	15	18	28	21	3	5	53	28	39

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	12	20	32	20	12	2	2	33	34	187395
2020	Micro-organizations combined	6	8	27	30	24	2	1	57	15	929
2020	Office of the Correctional Investigator	0	7	22	48	22	0	0	70	7	27
2019	Public Service	14	22	31	17	11	2	2	30	38	180911
2019	Micro-organizations combined	7	10	26	28	25	2	2	55	18	877
2019	Office of the Correctional Investigator	6	3	24	32	29	0	6	66	9	34
2018	Public Service	16	24	31	16	9	2	2	25	42	161001
2018	Micro-organizations combined	8	14	27	28	20	2	2	50	22	890
2018	Office of the Correctional Investigator	11	7	7	33	37	0	4	73	19	27
2017	Public Service	16	22	31	15	9	3	4	26	41	173340
2017	Micro-organizations combined	8	11	29	25	20	3	4	49	20	865
2017	Office of the Correctional Investigator	11	14	15	30	30	0	0	60	25	27
2014	Public Service	18	24	31	14	8	2	3	23	44	181146
2014	Micro-organizations combined	8	15	28	24	21	2	4	47	24	1084
2014	Office of the Correctional Investigator	8	8	18	39	21	0	5	64	17	38

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	17	36	26	12	1	1	39	25	187956
2020	Micro-organizations combined	4	9	28	31	26	1	1	58	14	934
2020	Office of the Correctional Investigator	4	7	44	37	7	0	0	44	11	27
2019	Public Service	10	19	33	23	13	1	1	37	30	181282
2019	Micro-organizations combined	5	13	26	29	26	0	1	55	18	873
2019	Office of the Correctional Investigator	0	18	32	29	18	0	3	48	18	34

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	28	30	17	8	6	6	4	65	16	187998
2020	Micro-organizations combined	36	28	14	6	6	5	5	71	13	933
2020	Office of the Correctional Investigator	11	26	26	11	15	11	0	42	29	27
2019	Public Service	29	30	16	10	7	5	3	64	19	181323
2019	Micro-organizations combined	37	26	15	8	6	6	3	69	15	878
2019	Office of the Correctional Investigator	18	18	12	15	24	12	3	41	45	34
2018	Public Service	21	32	19	11	9	5	3	59	21	161064
2018	Micro-organizations combined	28	28	17	10	6	7	4	62	18	893
2018	Office of the Correctional Investigator	12	19	4	23	19	23	0	40	55	26
2017	Public Service	26	31	16	11	9	5	4	62	21	174143
2017	Micro-organizations combined	32	28	15	7	7	6	4	67	16	868
2017	Office of the Correctional Investigator	15	23	18	7	26	11	0	43	37	27
2014	Public Service	28	32	15	10	8	4	3	64	20	181579
2014	Micro-organizations combined	32	27	13	10	9	4	5	65	21	1092
2014	Office of the Correctional Investigator	18	26	13	13	21	8	3	49	37	39

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	49	28	9	8	5	1	0	78	13	187747
2020	Micro-organizations combined	59	23	7	7	4	1	0	82	11	933
2020	Office of the Correctional Investigator	30	37	11	11	7	4	0	69	19	27
2019	Public Service	45	29	9	9	6	1	0	75	16	181181
2019	Micro-organizations combined	57	23	7	8	4	0	0	81	12	880
2019	Office of the Correctional Investigator	38	32	6	6	18	0	0	71	24	34
2018	Public Service	40	31	10	10	8	1	0	72	18	160757
2018	Micro-organizations combined	49	29	8	9	4	1	0	78	14	892
2018	Office of the Correctional Investigator	35	23	12	19	12	0	0	58	31	26
2017	Public Service	41	30	10	10	8	1	0	73	17	174130
2017	Micro-organizations combined	51	27	8	8	6	1	0	78	14	867
2017	Office of the Correctional Investigator	34	18	7	25	15	0	0	53	40	27
2014	Public Service	41	30	10	10	7	1	0	73	18	181550
2014	Micro-organizations combined	47	26	9	9	7	0	1	75	16	1092
2014	Office of the Correctional Investigator	26	26	15	15	15	3	0	53	32	39

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	54	30	7	5	3	0	85	8	187251
2020	Micro-organizations combined	64	25	4	6	2	0	89	7	930
2020	Office of the Correctional Investigator	37	41	15	0	7	0	78	7	27
2019	Public Service	49	33	8	7	3	0	82	11	181129
2019	Micro-organizations combined	61	25	6	6	2	0	86	8	879
2019	Office of the Correctional Investigator	32	50	6	12	0	0	82	12	34
2018	Public Service	44	36	9	7	4	0	81	11	160773
2018	Micro-organizations combined	51	33	6	7	2	0	85	9	886
2018	Office of the Correctional Investigator	38	42	4	12	4	0	81	15	26
2017	Public Service	41	38	9	8	4	0	80	12	173904
2017	Micro-organizations combined	52	34	5	6	3	0	86	9	866
2017	Office of the Correctional Investigator	26	41	11	18	4	0	68	21	27
2014	Public Service	39	40	9	8	3	0	80	11	181417
2014	Micro-organizations combined	48	33	8	7	3	1	82	10	1092
2014	Office of the Correctional Investigator	31	44	13	8	5	0	74	13	39

Question 22. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	35	11	5	2	1	82	7	186700
2020	Micro-organizations combined	56	30	7	4	2	1	87	6	929
2020	Office of the Correctional Investigator	41	30	15	7	7	0	70	15	27
2019	Public Service	42	36	12	5	3	1	79	8	181393
2019	Micro-organizations combined	55	30	7	5	2	1	86	7	878
2019	Office of the Correctional Investigator	35	44	3	15	3	0	79	18	34
2018	Public Service	37	40	13	5	3	1	77	9	161015
2018	Micro-organizations combined	48	36	9	4	2	1	85	6	893
2018	Office of the Correctional Investigator	31	46	19	0	4	0	77	4	26

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	24	11	4	4	6	3	79	9	188004
2020	Micro-organizations combined	56	20	10	3	3	5	3	82	7	935
2020	Office of the Correctional Investigator	56	7	15	0	7	4	11	74	9	27

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	25	14	4	3	1	4	78	8	187985
2020	Micro-organizations combined	59	22	8	3	2	1	5	86	5	931
2020	Office of the Correctional Investigator	41	37	7	7	0	4	4	84	8	27
2019	Public Service	45	27	15	5	3	1	4	75	9	181574
2019	Micro-organizations combined	57	21	10	3	2	1	5	84	5	877
2019	Office of the Correctional Investigator	38	38	6	6	3	3	6	84	10	34

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	30	11	7	5	1	1	77	12	187915
2020	Micro-organizations combined	51	27	10	6	4	0	2	79	10	932
2020	Office of the Correctional Investigator	33	33	7	22	4	0	0	67	26	27
2019	Public Service	42	31	13	8	5	1	1	74	14	181505
2019	Micro-organizations combined	51	27	9	6	5	0	2	80	11	873
2019	Office of the Correctional Investigator	38	32	6	9	15	0	0	71	24	34
2018	Public Service	37	35	12	9	6	1	0	73	15	160726
2018	Micro-organizations combined	47	31	9	7	4	1	2	80	11	889
2018	Office of the Correctional Investigator	33	37	4	15	11	0	0	70	26	27
2017	Public Service	37	35	12	9	6	1	0	73	15	174253
2017	Micro-organizations combined	44	32	10	8	4	0	1	77	13	867
2017	Office of the Correctional Investigator	31	33	7	29	0	0	0	64	29	27
2014	Public Service	36	36	12	9	6	1	0	72	15	181472
2014	Micro-organizations combined	43	33	11	7	5	0	2	77	12	1090
2014	Office of the Correctional Investigator	44	26	10	5	13	0	3	71	18	39

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	51	24	13	5	4	2	2	77	10	187690
2020	Micro-organizations combined	57	21	11	3	4	2	3	81	8	928
2020	Office of the Correctional Investigator	52	26	7	7	7	0	0	78	15	27

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	49	30	10	6	4	1	1	80	10	188026
2020	Micro-organizations combined	54	26	8	6	3	1	2	82	10	932
2020	Office of the Correctional Investigator	33	33	22	7	4	0	0	67	11	27
2019	Public Service	46	31	10	7	5	1	0	77	12	180879
2019	Micro-organizations combined	54	26	8	6	3	1	2	82	10	873
2019	Office of the Correctional Investigator	26	41	15	6	12	0	0	68	18	34
2018	Public Service	42	32	11	8	5	1	0	75	14	160177
2018	Micro-organizations combined	49	29	9	6	4	1	1	80	11	890
2018	Office of the Correctional Investigator	30	15	26	11	19	0	0	44	30	27
2017	Public Service	42	33	10	8	5	1	0	76	14	174142
2017	Micro-organizations combined	47	33	8	6	4	1	2	81	10	865
2017	Office of the Correctional Investigator	35	18	22	11	11	4	0	55	22	27
2014	Public Service	40	34	11	9	6	1	0	75	15	181437
2014	Micro-organizations combined	46	31	10	7	4	0	2	78	12	1091
2014	Office of the Correctional Investigator	46	15	8	13	13	0	5	65	27	39

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	39	61	188363
2020	Micro-organizations combined	48	52	935
2020	Office of the Correctional Investigator	63	37	27

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	52	17	9	3	3	5	12	83	7	188232
2020	Micro-organizations combined	69	13	6	1	1	2	7	91	3	934
2020	Office of the Correctional Investigator	74	7	4	4	0	4	7	92	4	27

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	56	25	9	5	4	0	0	82	9	188350
2020	Micro-organizations combined	66	17	8	5	3	0	1	84	8	935
2020	Office of the Correctional Investigator	48	22	7	22	0	0	0	70	22	27
2019	Public Service	51	28	10	6	5	0	0	79	11	181662
2019	Micro-organizations combined	60	22	7	6	4	0	2	83	9	880
2019	Office of the Correctional Investigator	32	44	9	9	6	0	0	76	15	34
2018	Public Service	47	28	11	7	6	0	0	75	13	160605
2018	Micro-organizations combined	52	27	9	5	5	1	1	81	10	890
2018	Office of the Correctional Investigator	30	37	11	4	19	0	0	67	22	27
2017	Public Service	49	27	10	7	6	0	0	77	12	173871
2017	Micro-organizations combined	54	25	8	7	4	0	1	80	11	865
2017	Office of the Correctional Investigator	46	22	7	22	4	0	0	67	25	27
2014	Public Service	46	30	11	7	6	0	0	77	13	181293
2014	Micro-organizations combined	54	25	9	6	4	0	2	80	10	1089
2014	Office of the Correctional Investigator	49	18	13	8	10	0	3	68	18	39

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	29	13	7	5	7	0	73	13	188297
2020	Micro-organizations combined	53	25	9	6	5	2	0	80	11	932
2020	Office of the Correctional Investigator	30	30	22	7	11	0	0	59	19	27
2019	Public Service	32	31	15	8	7	6	0	68	16	181333
2019	Micro-organizations combined	47	30	9	6	5	3	0	79	11	876
2019	Office of the Correctional Investigator	29	29	18	9	15	0	0	59	24	34
2018	Public Service	28	31	17	9	8	6	0	63	19	161481
2018	Micro-organizations combined	37	32	13	9	6	3	1	71	15	894
2018	Office of the Correctional Investigator	26	22	26	4	22	0	0	48	26	27
2017	Public Service	27	32	16	10	8	7	0	64	19	174230
2017	Micro-organizations combined	37	31	13	8	8	3	0	71	16	868
2017	Office of the Correctional Investigator	36	24	11	11	18	0	0	60	29	27
2014	Public Service	24	32	17	10	8	8	0	62	20	181131
2014	Micro-organizations combined	37	32	11	8	7	3	0	72	16	1087
2014	Office of the Correctional Investigator	31	36	8	15	8	0	3	68	24	39

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	31	14	9	7	2	0	68	17	187817
2020	Micro-organizations combined	51	25	10	8	6	1	0	76	14	931
2020	Office of the Correctional Investigator	26	33	15	15	11	0	0	59	26	27
2019	Public Service	29	31	17	12	9	3	0	62	21	180978
2019	Micro-organizations combined	46	31	9	7	6	1	0	77	13	874
2019	Office of the Correctional Investigator	18	39	21	12	9	0	0	58	21	33
2018	Public Service	25	31	18	13	11	2	0	58	24	161089
2018	Micro-organizations combined	37	31	12	10	7	1	1	69	18	892
2018	Office of the Correctional Investigator	26	26	19	4	26	0	0	52	30	27
2017	Public Service	24	31	17	13	11	3	0	57	25	174174
2017	Micro-organizations combined	37	29	14	11	8	2	0	67	19	865
2017	Office of the Correctional Investigator	37	19	15	15	15	0	0	56	29	27
2014	Public Service	21	31	19	15	12	3	0	53	27	181126
2014	Micro-organizations combined	37	31	13	10	8	1	0	68	18	1086
2014	Office of the Correctional Investigator	36	23	10	18	10	0	3	61	29	39

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	26	31	17	12	8	5	0	60	21	187771
2020	Micro-organizations combined	40	30	10	10	7	2	0	72	18	933
2020	Office of the Correctional Investigator	19	30	19	22	11	0	0	48	33	27
2019	Public Service	21	30	20	15	10	5	0	53	26	180782
2019	Micro-organizations combined	36	31	11	11	6	4	0	71	17	874
2019	Office of the Correctional Investigator	18	29	21	21	12	0	0	47	32	34
2018	Public Service	17	29	21	16	12	5	0	48	30	160960
2018	Micro-organizations combined	26	32	16	14	8	3	1	60	23	891
2018	Office of the Correctional Investigator	19	19	26	4	26	7	0	40	32	27
2017	Public Service	17	29	20	17	12	6	0	49	31	174040
2017	Micro-organizations combined	29	31	15	12	9	4	0	62	22	866
2017	Office of the Correctional Investigator	21	31	11	14	18	4	0	55	34	27
2014	Public Service	14	28	21	18	13	5	0	45	33	181064
2014	Micro-organizations combined	28	32	16	13	8	3	0	62	21	1087
2014	Office of the Correctional Investigator	28	28	8	13	13	8	3	63	29	39

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	25	34	15	14	9	2	0	61	24	188175
2020	Micro-organizations combined	37	31	11	12	8	1	0	69	20	928
2020	Office of the Correctional Investigator	22	19	15	30	15	0	0	41	44	27
2019	Public Service	19	31	18	17	12	3	0	52	29	181112
2019	Micro-organizations combined	34	34	12	12	6	2	0	69	18	875
2019	Office of the Correctional Investigator	21	15	18	26	21	0	0	35	47	34
2018	Public Service	16	30	18	18	14	3	0	48	33	161278
2018	Micro-organizations combined	26	34	15	15	8	2	1	61	24	893
2018	Office of the Correctional Investigator	11	26	15	11	37	0	0	37	48	27
2017	Public Service	17	31	17	17	14	3	0	50	32	173985
2017	Micro-organizations combined	28	34	12	15	9	2	0	63	24	867
2017	Office of the Correctional Investigator	19	23	7	32	18	0	0	42	51	27
2014	Public Service	14	31	18	19	14	3	0	47	34	181026
2014	Micro-organizations combined	28	32	14	15	9	2	1	61	25	1088
2014	Office of the Correctional Investigator	28	13	18	18	21	0	3	42	39	39

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	41	21	12	5	5	12	4	74	12	188232
2020	Micro-organizations combined	54	21	10	3	4	3	4	81	8	934
2020	Office of the Correctional Investigator	48	33	15	4	0	0	0	81	4	27
2019	Public Service	40	20	12	6	5	13	3	72	14	181690
2019	Micro-organizations combined	57	20	9	4	4	3	3	83	8	878
2019	Office of the Correctional Investigator	62	24	9	6	0	0	0	85	6	34

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	31	42	15	8	3	1	74	11	188081
2020	Micro-organizations combined	43	38	9	7	3	1	81	11	935
2020	Office of the Correctional Investigator	33	26	4	22	15	0	59	37	27
2019	Public Service	27	42	17	9	4	1	70	13	181538
2019	Micro-organizations combined	40	40	8	7	3	1	81	10	876
2019	Office of the Correctional Investigator	29	53	0	9	9	0	82	18	34
2018	Public Service	24	42	18	10	5	1	67	15	161017
2018	Micro-organizations combined	32	43	12	9	3	0	76	13	890
2018	Office of the Correctional Investigator	26	37	15	19	4	0	63	22	27
2017	Public Service	25	41	17	10	6	1	67	16	173974
2017	Micro-organizations combined	37	38	11	8	5	1	76	13	868
2017	Office of the Correctional Investigator	35	36	15	4	11	0	71	15	27
2014	Public Service	24	40	18	10	6	2	65	16	181189
2014	Micro-organizations combined	39	38	11	7	4	1	78	11	1087
2014	Office of the Correctional Investigator	51	33	5	5	5	0	85	10	39

Question 37. I feel that change is managed well in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	21	36	19	15	7	2	59	22	187137
2020	Micro-organizations combined	33	37	12	10	6	2	71	16	927
2020	Office of the Correctional Investigator	15	22	26	22	11	4	38	35	27
2019	Public Service	15	33	21	18	10	3	50	29	180810
2019	Micro-organizations combined	27	37	13	14	6	3	66	21	873
2019	Office of the Correctional Investigator	18	35	15	18	15	0	53	32	34

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	36	13	8	5	3	1	73	13	187863
2020	Micro-organizations combined	47	30	9	8	4	2	0	78	12	931
2020	Office of the Correctional Investigator	30	37	11	15	7	0	0	67	22	27
2019	Public Service	32	36	14	9	5	2	1	71	15	181324
2019	Micro-organizations combined	47	28	9	8	5	3	1	78	13	876
2019	Office of the Correctional Investigator	35	29	15	9	12	0	0	65	21	34
2018	Public Service	31	38	14	9	5	2	1	71	15	161068
2018	Micro-organizations combined	40	33	11	9	4	2	1	75	14	892
2018	Office of the Correctional Investigator	41	26	11	11	11	0	0	67	22	27
2017	Public Service	35	37	12	8	5	3	1	74	14	173795
2017	Micro-organizations combined	42	31	11	8	4	3	1	76	13	867
2017	Office of the Correctional Investigator	45	29	15	4	7	0	0	74	11	27
2014	Public Service	36	37	11	7	4	3	1	77	12	181015
2014	Micro-organizations combined	46	31	9	7	5	1	1	78	12	1087
2014	Office of the Correctional Investigator	46	21	8	13	10	3	0	68	24	39

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	36	16	6	4	2	74	10	187519
2020	Micro-organizations combined	46	30	13	5	3	1	77	9	930
2020	Office of the Correctional Investigator	15	33	26	19	7	0	48	26	27
2019	Public Service	32	36	18	7	5	1	69	12	181009
2019	Micro-organizations combined	42	32	13	6	4	1	76	11	876
2019	Office of the Correctional Investigator	24	44	21	6	6	0	68	12	34
2018	Public Service	30	38	18	8	5	1	69	13	160645
2018	Micro-organizations combined	37	32	15	9	4	2	71	13	891
2018	Office of the Correctional Investigator	30	26	11	11	22	0	56	33	27

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	25	18	12	10	9	2	55	25	187781
2020	Micro-organizations combined	35	21	15	8	9	9	3	64	19	930
2020	Office of the Correctional Investigator	15	15	35	8	12	12	4	36	23	26
2019	Public Service	21	24	19	13	13	8	2	50	29	181309
2019	Micro-organizations combined	30	21	15	8	10	11	4	61	21	873
2019	Office of the Correctional Investigator	21	15	12	18	12	18	6	46	38	34
2018	Public Service	18	25	19	14	14	8	2	48	31	161057
2018	Micro-organizations combined	24	21	17	11	11	12	4	54	26	892
2018	Office of the Correctional Investigator	26	11	11	15	22	15	0	43	43	27
2017	Public Service	18	25	17	14	14	9	3	48	32	173820
2017	Micro-organizations combined	23	19	17	12	13	12	4	51	29	867
2017	Office of the Correctional Investigator	30	8	7	11	33	10	0	43	49	27
2014	Public Service	16	24	18	16	15	9	2	45	35	180995
2014	Micro-organizations combined	22	18	16	13	13	12	7	49	31	1087
2014	Office of the Correctional Investigator	21	5	23	8	28	10	5	30	42	39

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	33	17	12	8	3	0	61	21	187687
2020	Micro-organizations combined	40	30	13	8	5	3	0	73	14	929
2020	Office of the Correctional Investigator	33	41	7	7	11	0	0	74	19	27
2019	Public Service	24	32	17	14	11	2	0	57	25	181262
2019	Micro-organizations combined	39	30	13	8	6	3	0	72	15	878
2019	Office of the Correctional Investigator	32	24	21	3	15	6	0	59	19	34
2018	Public Service	20	32	18	15	12	2	0	53	28	161004
2018	Micro-organizations combined	33	32	13	12	7	3	0	67	19	888
2018	Office of the Correctional Investigator	30	30	7	15	15	4	0	62	31	27
2017	Public Service	22	32	16	14	11	3	0	57	27	173983
2017	Micro-organizations combined	37	31	11	10	6	5	0	71	17	866
2017	Office of the Correctional Investigator	34	27	7	15	11	4	3	65	28	27
2014	Public Service	19	31	17	16	13	3	1	52	30	180900
2014	Micro-organizations combined	37	29	12	11	7	4	1	69	19	1083
2014	Office of the Correctional Investigator	28	36	15	8	5	8	0	69	14	39

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	28	15	14	14	3	2	55	29	188227
2020	Micro-organizations combined	23	21	15	14	16	3	7	50	33	934
2020	Office of the Correctional Investigator	4	19	26	11	33	4	4	24	48	27
2019	Public Service	22	28	15	14	16	2	2	52	32	181671
2019	Micro-organizations combined	22	24	14	15	16	2	6	51	33	878
2019	Office of the Correctional Investigator	21	9	24	12	21	6	6	34	38	33
2018	Public Service	19	27	16	16	18	2	2	48	35	161071
2018	Micro-organizations combined	18	23	15	15	21	3	6	45	39	892
2018	Office of the Correctional Investigator	22	11	19	15	30	0	4	35	46	27
2017	Public Service	19	27	15	16	18	3	3	48	36	174011
2017	Micro-organizations combined	19	20	12	17	20	4	7	44	42	864
2017	Office of the Correctional Investigator	15	25	0	12	36	5	7	45	55	27
2014	Public Service	16	25	15	18	22	2	2	42	42	180943
2014	Micro-organizations combined	16	19	13	17	24	2	9	39	46	1086
2014	Office of the Correctional Investigator	15	13	8	36	18	3	8	31	60	39

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	51	23	13	6	4	1	4	77	10	188359
2020	Micro-organizations combined	56	21	11	6	3	1	2	80	9	934
2020	Office of the Correctional Investigator	63	19	11	0	4	0	4	85	4	27
2019	Public Service	51	24	13	5	3	1	4	78	9	181398
2019	Micro-organizations combined	61	18	9	4	2	1	4	83	7	878
2019	Office of the Correctional Investigator	62	12	12	6	6	0	3	76	12	34

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	47	24	14	6	4	1	3	74	11	188093
2020	Micro-organizations combined	59	20	10	4	3	1	3	82	7	933
2020	Office of the Correctional Investigator	63	15	7	4	4	4	4	84	8	27
2019	Public Service	44	24	16	7	5	2	4	71	12	181082
2019	Micro-organizations combined	60	18	9	4	3	1	5	83	7	878
2019	Office of the Correctional Investigator	44	18	18	3	6	3	9	70	10	34

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	74	9	5	2	3	3	4	89	5	187576
2020	Micro-organizations combined	82	6	3	2	2	3	3	93	4	935
2020	Office of the Correctional Investigator	63	7	4	7	4	4	11	83	13	27
2019	Public Service	72	9	5	2	3	4	4	88	6	180710
2019	Micro-organizations combined	78	8	4	1	2	3	5	92	4	878
2019	Office of the Correctional Investigator	79	6	3	3	3	0	6	91	6	34

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	72	11	5	2	2	2	7	91	4	187772
2020	Micro-organizations combined	80	9	2	1	1	1	6	95	2	928
2020	Office of the Correctional Investigator	65	4	8	4	4	0	15	82	9	26
2019	Public Service	75	7	4	1	2	2	9	92	4	180694
2019	Micro-organizations combined	83	5	1	1	1	1	8	97	2	873
2019	Office of the Correctional Investigator	79	6	3	0	3	0	9	93	3	33

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	41	18	9	4	4	0	68	14	187878
2020	Micro-organizations combined	39	40	11	5	3	1	0	80	8	928
2020	Office of the Correctional Investigator	33	30	19	7	11	0	0	63	19	27
2019	Public Service	21	40	19	10	6	4	0	63	17	181429
2019	Micro-organizations combined	38	38	13	7	2	2	1	78	9	877
2019	Office of the Correctional Investigator	32	26	26	9	6	0	0	59	15	34
2018	Public Service	20	35	22	11	8	3	0	57	20	161226
2018	Micro-organizations combined	34	39	15	6	4	1	0	74	10	892
2018	Office of the Correctional Investigator	26	33	22	7	11	0	0	59	19	27
2017	Public Service	20	35	21	12	8	4	1	58	21	174027
2017	Micro-organizations combined	33	37	15	8	4	2	1	72	13	864
2017	Office of the Correctional Investigator	34	41	18	7	0	0	0	74	7	27

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	37	13	7	3	2	0	77	10	187243
2020	Micro-organizations combined	51	31	8	5	3	1	0	83	9	928
2020	Office of the Correctional Investigator	30	37	19	7	7	0	0	67	15	27
2019	Public Service	36	38	13	7	4	2	0	75	11	180695
2019	Micro-organizations combined	52	30	9	5	3	1	0	83	8	876
2019	Office of the Correctional Investigator	41	35	12	6	6	0	0	76	12	34
2018	Public Service	39	38	13	6	3	2	0	78	9	160801
2018	Micro-organizations combined	51	32	8	5	2	1	0	85	8	895
2018	Office of the Correctional Investigator	52	37	4	0	7	0	0	89	7	27
2017	Public Service	37	40	12	6	3	2	0	78	9	173976
2017	Micro-organizations combined	49	35	8	4	3	1	0	85	7	863
2017	Office of the Correctional Investigator	37	38	7	14	4	0	0	75	18	27
2014	Public Service	38	37	13	6	3	3	0	78	9	180874
2014	Micro-organizations combined	47	33	10	6	3	1	1	82	8	1085
2014	Office of the Correctional Investigator	33	44	3	8	13	0	0	77	21	39

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	41	34	13	5	3	4	1	78	8	187651
2020	Micro-organizations combined	49	29	12	4	2	4	0	81	7	933
2020	Office of the Correctional Investigator	22	44	19	7	0	4	4	72	8	27
2019	Public Service	42	34	13	4	3	3	0	79	7	180863
2019	Micro-organizations combined	54	27	11	3	2	3	0	84	5	875
2019	Office of the Correctional Investigator	47	26	15	6	3	3	0	76	9	34
2018	Public Service	40	36	14	4	3	3	0	78	7	160822
2018	Micro-organizations combined	48	32	12	4	3	2	0	81	7	892
2018	Office of the Correctional Investigator	44	41	7	0	7	0	0	85	7	27
2017	Public Service	37	35	15	4	3	4	1	76	8	173916
2017	Micro-organizations combined	46	31	12	5	2	3	1	80	7	866
2017	Office of the Correctional Investigator	41	41	11	7	0	0	0	82	7	27
2014	Public Service	40	35	14	4	3	4	1	79	7	180799
2014	Micro-organizations combined	47	31	10	4	2	4	1	82	7	1086
2014	Office of the Correctional Investigator	28	51	0	10	8	0	3	82	18	39

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	32	16	5	3	6	1	75	8	188080
2020	Micro-organizations combined	36	27	18	6	4	7	1	69	11	933
2020	Office of the Correctional Investigator	11	30	41	4	4	7	4	46	8	27

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	44	30	11	5	4	4	2	79	10	187541
2020	Micro-organizations combined	53	26	7	4	4	3	2	84	9	931
2020	Office of the Correctional Investigator	33	33	15	7	4	4	4	72	12	27

Question 49. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	53	31	8	4	3	85	7	187707
2020	Micro-organizations combined	68	21	6	3	2	89	5	932
2020	Office of the Correctional Investigator	44	37	11	4	4	81	7	27
2019	Public Service	48	34	9	5	4	82	9	181342
2019	Micro-organizations combined	65	25	5	3	3	90	6	878
2019	Office of the Correctional Investigator	53	24	15	6	3	76	9	34
2018	Public Service	44	36	10	5	4	81	9	160659
2018	Micro-organizations combined	59	29	6	4	2	88	6	893
2018	Office of the Correctional Investigator	54	31	12	0	4	85	4	26
2017	Public Service	43	37	10	6	4	80	10	174074
2017	Micro-organizations combined	55	32	6	4	3	87	6	863
2017	Office of the Correctional Investigator	49	22	14	11	4	71	15	27
2014	Public Service	42	37	11	6	4	79	10	180763
2014	Micro-organizations combined	56	30	7	4	3	86	7	1086
2014	Office of the Correctional Investigator	54	26	10	0	10	79	10	39

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	44	31	13	7	5	0	75	12	187475
2020	Micro-organizations combined	55	25	10	6	4	0	80	10	931
2020	Office of the Correctional Investigator	33	37	22	0	7	0	70	7	27
2019	Public Service	39	31	15	8	6	1	70	15	181212
2019	Micro-organizations combined	56	27	8	5	5	0	83	9	878
2019	Office of the Correctional Investigator	38	32	15	9	6	0	71	15	34
2018	Public Service	35	32	17	9	7	1	67	16	160754
2018	Micro-organizations combined	47	28	12	7	5	0	76	12	897
2018	Office of the Correctional Investigator	41	19	22	11	7	0	59	19	27
2017	Public Service	33	32	16	9	8	1	66	17	173925
2017	Micro-organizations combined	47	26	14	7	5	1	74	12	865
2017	Office of the Correctional Investigator	33	34	11	11	11	0	67	22	27
2014	Public Service	28	35	17	11	8	1	63	19	180897
2014	Micro-organizations combined	42	29	14	8	6	1	71	14	1085
2014	Office of the Correctional Investigator	44	23	15	5	13	0	67	18	39

Question 51. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	42	33	13	7	5	75	12	186722
2020	Micro-organizations combined	54	27	9	5	5	81	10	927
2020	Office of the Correctional Investigator	32	36	20	4	8	68	12	25
2019	Public Service	37	34	14	9	6	71	15	180546
2019	Micro-organizations combined	54	29	8	6	4	83	10	872
2019	Office of the Correctional Investigator	44	21	21	12	3	65	15	34
2018	Public Service	33	34	16	10	7	68	16	160146
2018	Micro-organizations combined	48	30	11	7	4	77	11	888
2018	Office of the Correctional Investigator	44	22	19	11	4	67	15	27
2017	Public Service	32	35	15	10	7	68	17	173991
2017	Micro-organizations combined	47	29	12	7	4	76	12	864
2017	Office of the Correctional Investigator	44	27	18	7	4	71	11	27
2014	Public Service	27	36	17	12	7	64	20	180844
2014	Micro-organizations combined	43	30	12	10	5	73	15	1085
2014	Office of the Correctional Investigator	54	15	10	13	8	69	21	39

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	25	17	9	6	3	1	66	16	187915
2020	Micro-organizations combined	47	22	14	9	5	2	1	72	14	933
2020	Office of the Correctional Investigator	30	26	15	15	15	0	0	56	30	27
2019	Public Service	34	25	18	11	8	3	1	61	20	181559
2019	Micro-organizations combined	47	22	12	10	6	2	1	71	16	879
2019	Office of the Correctional Investigator	38	21	9	9	15	6	3	65	26	34
2018	Public Service	31	25	19	12	9	3	0	59	22	161050
2018	Micro-organizations combined	41	23	15	10	9	2	0	66	19	895
2018	Office of the Correctional Investigator	30	26	30	4	11	0	0	56	15	27
2017	Public Service	30	26	18	11	9	4	1	59	22	173970
2017	Micro-organizations combined	42	21	17	9	9	3	0	65	18	865
2017	Office of the Correctional Investigator	38	22	15	11	14	0	0	60	25	27
2014	Public Service	28	26	19	13	10	4	1	57	24	180861
2014	Micro-organizations combined	40	19	15	12	10	3	2	61	23	1084
2014	Office of the Correctional Investigator	33	18	13	18	13	3	3	54	32	39

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Public Service	24	41	35	188494
2020	Micro-organizations combined	25	39	35	935
2020	Office of the Correctional Investigator	48	30	22	27
2019	Public Service	27	38	35	181906
2019	Micro-organizations combined	26	39	35	880
2019	Office of the Correctional Investigator	44	26	29	34
2018	Public Service	27	39	35	161647
2018	Micro-organizations combined	28	35	37	897
2018	Office of the Correctional Investigator	33	22	44	27
2017	Public Service	26	40	34	174196
2017	Micro-organizations combined	28	37	35	866
2017	Office of the Correctional Investigator	18	45	37	27
2014	Public Service	26	40	34	180859
2014	Micro-organizations combined	32	35	33	1085
2014	Office of the Correctional Investigator	54	21	26	39

Question 54. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Public Service	17	38	28	4	6	6	45796
2020	Micro-organizations combined	15	12	57	3	7	6	239
2020	Office of the Correctional Investigator	0	23	77	0	0	0	13
2019	Public Service	15	33	29	6	12	6	49800
2019	Micro-organizations combined	16	11	48	4	10	11	228
2019	Office of the Correctional Investigator	13	0	73	7	0	7	15
2018	Public Service	17	33	30	6	8	6	43390
2018	Micro-organizations combined	12	11	57	5	10	6	253
2017	Public Service	18	30	29	6	10	6	45785
2017	Micro-organizations combined	12	11	52	5	13	6	249
2014	Public Service	18	32	30	10	9999	11	47681
2014	Micro-organizations combined	17	9	55	8	9999	11	342
2014	Office of the Correctional Investigator	5	10	71	5	9999	10	21

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	188242
2020	Micro-organizations combined	9	91	935
2019	Public Service	14	86	181483
2019	Micro-organizations combined	10	90	878
2019	Office of the Correctional Investigator	15	85	34
2018	Public Service	15	85	161503
2018	Micro-organizations combined	14	86	894
2018	Office of the Correctional Investigator	19	81	27

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	48	52	18665
2020	Micro-organizations combined	38	62	80
2019	Public Service	51	49	23324
2019	Micro-organizations combined	47	53	85
2018	Public Service	51	49	22721
2018	Micro-organizations combined	54	46	126

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	62	38	18665
2020	Micro-organizations combined	73	27	80
2019	Public Service	60	40	23324
2019	Micro-organizations combined	60	40	85
2018	Public Service	62	38	22735
2018	Micro-organizations combined	57	43	126

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18665
2020	Micro-organizations combined	10	90	80
2019	Public Service	8	92	23324
2019	Micro-organizations combined	8	92	85
2018	Public Service	8	92	22696
2018	Micro-organizations combined	5	95	126

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	18665
2020	Micro-organizations combined	0	100	80
2019	Public Service	5	95	23324
2018	Public Service	5	95	22696

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	18665
2019	Public Service	6	94	23324
2019	Micro-organizations combined	8	92	85
2018	Public Service	6	94	22696

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18665
2019	Public Service	9	91	23324
2018	Public Service	10	90	22712
2018	Micro-organizations combined	4	96	126

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	18665
2019	Public Service	4	96	23324
2018	Public Service	4	96	22694

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	39	61	18664
2020	Micro-organizations combined	37	63	80
2019	Public Service	39	61	23086
2019	Micro-organizations combined	38	62	85
2018	Public Service	40	60	22709
2018	Micro-organizations combined	49	51	125

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	41	59	18664
2020	Micro-organizations combined	47	53	80
2019	Public Service	39	61	23086
2019	Micro-organizations combined	39	61	85
2018	Public Service	40	60	22697
2018	Micro-organizations combined	42	58	125

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	47	53	18664
2020	Micro-organizations combined	44	56	80
2019	Public Service	47	53	23086
2019	Micro-organizations combined	43	57	85
2018	Public Service	46	54	22698
2018	Micro-organizations combined	45	55	125

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	43	57	18664
2020	Micro-organizations combined	40	60	80
2019	Public Service	42	58	23086
2019	Micro-organizations combined	43	57	85
2018	Public Service	41	59	22706
2018	Micro-organizations combined	40	60	125

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	33	67	18664
2020	Micro-organizations combined	34	66	80
2019	Public Service	31	69	23086
2019	Micro-organizations combined	29	71	85
2018	Public Service	33	67	22690
2018	Micro-organizations combined	38	62	125

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	54	46	18664
2020	Micro-organizations combined	49	51	80
2019	Public Service	55	45	23086
2019	Micro-organizations combined	55	45	85
2018	Public Service	56	44	22722
2018	Micro-organizations combined	56	44	125

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	38	62	18664
2020	Micro-organizations combined	45	55	80
2019	Public Service	36	64	23086
2019	Micro-organizations combined	39	61	85
2018	Public Service	36	64	22699
2018	Micro-organizations combined	39	61	125

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	18664
2020	Micro-organizations combined	0	100	80
2019	Public Service	2	98	23086
2018	Public Service	2	98	22678

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18664
2019	Public Service	10	90	23086
2019	Micro-organizations combined	9	91	85
2018	Public Service	10	90	22693

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	18664
2020	Micro-organizations combined	11	89	80
2019	Public Service	12	88	23086
2019	Micro-organizations combined	8	92	85
2018	Public Service	13	87	22689
2018	Micro-organizations combined	4	96	125

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	52	48	18664
2020	Micro-organizations combined	52	48	80
2019	Public Service	49	51	23086
2019	Micro-organizations combined	51	49	85
2018	Public Service	48	52	22704
2018	Micro-organizations combined	38	62	125

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	25	75	18664
2020	Micro-organizations combined	24	76	80
2019	Public Service	26	74	23086
2019	Micro-organizations combined	25	75	85
2018	Public Service	27	73	22702
2018	Micro-organizations combined	21	79	125

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	16	84	18664
2020	Micro-organizations combined	19	81	80
2019	Public Service	16	84	23086
2019	Micro-organizations combined	17	83	85
2018	Public Service	15	85	22687
2018	Micro-organizations combined	13	87	125

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	51	49	18666
2020	Micro-organizations combined	56	44	80
2019	Public Service	52	48	22957
2019	Micro-organizations combined	51	49	84
2018	Public Service	51	49	22718
2018	Micro-organizations combined	66	34	126

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	18666
2020	Micro-organizations combined	29	71	80
2019	Public Service	27	73	22957
2019	Micro-organizations combined	17	83	84
2018	Public Service	27	73	22701
2018	Micro-organizations combined	31	69	126

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	18666
2020	Micro-organizations combined	34	66	80
2019	Public Service	9	91	22957
2019	Micro-organizations combined	18	82	84
2018	Public Service	8	92	22688
2018	Micro-organizations combined	16	84	126

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	20	80	18666
2020	Micro-organizations combined	8	92	80
2019	Public Service	21	79	22957
2018	Public Service	20	80	22699
2018	Micro-organizations combined	5	95	126

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	18666
2020	Micro-organizations combined	15	85	80
2019	Public Service	10	90	22957
2019	Micro-organizations combined	6	94	84
2018	Public Service	10	90	22689
2018	Micro-organizations combined	7	93	126

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)

2020 Public Service Employee Survey Results for Office of the Correctional Investigator

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack