2020 Public Service Employee Survey Results for Administrative Tribunals Support Service of Canada

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 37 45 4 10 3 0 0 83 13 188350
2020 Administrative Tribunals Support Service of Canada 48 41 2 6 2 0 0 90 8 424

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 76 17 3 2 1 0 1 94 3 187710
2020 Administrative Tribunals Support Service of Canada 81 13 4 0 1 0 0 95 2 425
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Administrative Tribunals Support Service of Canada 74 19 3 1 2 0 1 94 3 354

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 39 38 9 10 3 0 0 78 14 188104
2020 Administrative Tribunals Support Service of Canada 44 35 8 7 3 1 2 81 10 423
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Administrative Tribunals Support Service of Canada 62 26 3 6 2 0 1 89 8 375
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Administrative Tribunals Support Service of Canada 61 27 4 6 2 0 0 88 8 354

Question 4. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 39 12 11 4 0 1 73 15 187496
2020 Administrative Tribunals Support Service of Canada 45 39 7 5 3 0 1 85 8 421
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Administrative Tribunals Support Service of Canada 43 37 7 8 2 0 3 82 11 373
2018 Public Service 25 45 10 14 6 0 1 70 20 161510
2018 Administrative Tribunals Support Service of Canada 39 40 6 10 3 0 2 80 13 315
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Administrative Tribunals Support Service of Canada 45 34 6 9 4 0 1 80 13 354

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 45 36 9 7 3 0 0 81 10 186897
2020 Administrative Tribunals Support Service of Canada 50 35 8 3 1 1 1 87 5 423
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Administrative Tribunals Support Service of Canada 61 28 7 3 1 0 0 89 4 371
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Administrative Tribunals Support Service of Canada 62 26 6 4 1 0 0 89 5 354

Question 6. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 45 31 10 8 5 0 0 77 13 187730
2020 Administrative Tribunals Support Service of Canada 60 25 5 7 3 0 1 86 9 421
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Administrative Tribunals Support Service of Canada 57 28 7 6 2 0 0 85 8 375
2018 Public Service 42 33 11 8 5 0 0 76 13 161141
2018 Administrative Tribunals Support Service of Canada 52 29 10 4 4 1 1 82 8 313
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Administrative Tribunals Support Service of Canada 53 31 8 5 2 0 1 85 7 354

Question 7. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 40 38 11 7 4 0 0 78 11 188177
2020 Administrative Tribunals Support Service of Canada 49 35 9 4 2 0 0 84 6 423
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Administrative Tribunals Support Service of Canada 41 38 9 7 4 0 0 79 12 375
2018 Public Service 34 42 12 8 5 0 0 75 13 160671
2018 Administrative Tribunals Support Service of Canada 38 41 11 7 3 0 0 80 10 316
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Administrative Tribunals Support Service of Canada 34 44 10 7 5 0 0 78 12 353

Question 8. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 36 14 10 7 0 0 69 17 188210
2020 Administrative Tribunals Support Service of Canada 46 36 11 3 3 0 0 83 7 425
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Administrative Tribunals Support Service of Canada 40 33 14 8 4 0 1 74 12 374
2018 Public Service 26 34 17 13 10 0 0 60 23 161141
2018 Administrative Tribunals Support Service of Canada 37 37 10 11 5 0 0 74 16 316
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Administrative Tribunals Support Service of Canada 43 32 11 6 8 1 0 75 14 353

Question 9. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 41 11 9 3 0 0 76 13 187222
2020 Administrative Tribunals Support Service of Canada 47 40 8 3 2 0 0 87 5 423
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Administrative Tribunals Support Service of Canada 46 37 9 5 2 0 1 83 8 372
2018 Public Service 29 41 13 11 5 0 0 71 16 161312
2018 Administrative Tribunals Support Service of Canada 37 37 13 7 5 0 0 75 12 318
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Administrative Tribunals Support Service of Canada 44 33 8 10 4 0 0 77 15 351

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 36 8 4 2 0 0 85 7 187373
2020 Administrative Tribunals Support Service of Canada 62 32 2 1 1 0 0 95 3 423
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Administrative Tribunals Support Service of Canada 58 31 8 1 1 0 0 89 3 374
2018 Public Service 43 40 9 5 2 0 0 84 7 161313
2018 Administrative Tribunals Support Service of Canada 60 32 6 1 1 0 0 92 2 318
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Administrative Tribunals Support Service of Canada 56 30 9 3 2 0 0 86 5 353

Question 11. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 36 36 13 9 6 0 0 71 16 187805
2020 Administrative Tribunals Support Service of Canada 47 38 9 3 3 0 0 85 6 425
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Administrative Tribunals Support Service of Canada 43 34 11 8 4 0 0 77 12 373
2018 Public Service 29 37 14 11 9 0 0 66 20 160988
2018 Administrative Tribunals Support Service of Canada 41 37 12 5 4 1 0 79 9 317
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Administrative Tribunals Support Service of Canada 45 31 10 7 7 1 0 77 13 351

Question 12. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 54 32 9 3 2 0 0 86 5 186823
2020 Administrative Tribunals Support Service of Canada 56 34 7 1 2 0 0 90 2 422
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Administrative Tribunals Support Service of Canada 55 27 11 5 2 0 0 82 7 371
2018 Public Service 50 35 9 3 2 0 0 85 5 160125
2018 Administrative Tribunals Support Service of Canada 56 29 11 2 1 0 0 86 3 315
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Administrative Tribunals Support Service of Canada 56 32 6 4 2 0 0 88 6 353

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 34 37 13 10 6 0 0 71 16 187289
2020 Administrative Tribunals Support Service of Canada 49 36 7 4 3 0 0 86 7 423
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Administrative Tribunals Support Service of Canada 41 32 14 9 4 0 0 74 13 373
2018 Public Service 27 38 14 12 9 0 0 65 21 160686
2018 Administrative Tribunals Support Service of Canada 42 34 11 7 5 0 0 76 12 317
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Administrative Tribunals Support Service of Canada 45 31 10 9 5 0 1 76 14 354

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 37 33 15 8 6 0 0 71 14 187895
2020 Administrative Tribunals Support Service of Canada 51 31 9 4 3 0 1 83 8 425
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Administrative Tribunals Support Service of Canada 44 26 20 6 3 0 1 71 9 373
2018 Public Service 31 34 16 10 8 0 0 66 18 160340
2018 Administrative Tribunals Support Service of Canada 41 34 14 7 4 0 0 75 11 317
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Administrative Tribunals Support Service of Canada 47 29 11 6 5 1 1 77 11 354

Question 15. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 36 39 12 8 4 0 0 75 12 186744
2020 Administrative Tribunals Support Service of Canada 49 37 8 4 2 0 0 86 6 423
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Administrative Tribunals Support Service of Canada 43 37 12 5 2 0 0 80 7 371
2018 Public Service 30 37 15 11 7 0 0 67 18 160685
2018 Administrative Tribunals Support Service of Canada 42 36 11 7 3 0 0 79 10 313
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Administrative Tribunals Support Service of Canada 47 32 12 6 3 0 0 79 9 353

Question 16. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 46 36 10 5 2 0 0 83 8 188122
2020 Administrative Tribunals Support Service of Canada 54 33 8 2 2 0 0 88 4 426
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Administrative Tribunals Support Service of Canada 46 35 11 5 3 0 1 82 7 375
2018 Public Service 40 39 11 6 3 0 0 80 9 161156
2018 Administrative Tribunals Support Service of Canada 48 35 10 4 3 0 0 83 6 317
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Administrative Tribunals Support Service of Canada 49 33 8 6 3 0 0 82 9 352

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 37 32 16 8 5 0 1 70 13 187208
2020 Administrative Tribunals Support Service of Canada 41 29 19 6 5 0 0 70 11 424
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Administrative Tribunals Support Service of Canada 57 25 11 4 2 0 0 82 6 369
2018 Public Service 37 32 17 8 5 0 1 70 13 161699
2018 Administrative Tribunals Support Service of Canada 47 29 14 5 4 0 0 76 9 319
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Administrative Tribunals Support Service of Canada 49 33 10 3 2 1 4 85 5 354

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 10 24 35 20 9 1 1 30 34 188088
2020 Administrative Tribunals Support Service of Canada 5 17 34 28 14 1 2 43 22 425
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Administrative Tribunals Support Service of Canada 7 15 31 25 18 1 3 45 23 373
2018 Public Service 11 26 35 18 8 1 1 27 37 161147
2018 Administrative Tribunals Support Service of Canada 6 19 30 28 15 1 2 44 26 315
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Administrative Tribunals Support Service of Canada 6 20 25 20 20 1 7 44 28 352

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 8 15 26 29 19 2 2 50 23 187380
2020 Administrative Tribunals Support Service of Canada 2 9 16 39 26 4 4 71 12 424
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Administrative Tribunals Support Service of Canada 6 9 21 29 28 4 3 62 16 372
2018 Public Service 12 20 28 23 13 2 2 37 33 160571
2018 Administrative Tribunals Support Service of Canada 7 17 24 27 20 3 1 50 25 317
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Administrative Tribunals Support Service of Canada 8 10 22 22 24 3 10 53 21 350

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 13 21 31 20 11 2 2 32 36 187586
2020 Administrative Tribunals Support Service of Canada 4 13 27 32 18 2 4 53 18 423
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Administrative Tribunals Support Service of Canada 7 14 26 23 24 2 4 50 22 374
2018 Public Service 17 24 29 17 9 2 3 26 43 160643
2018 Administrative Tribunals Support Service of Canada 8 15 33 21 16 4 3 40 24 317
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Administrative Tribunals Support Service of Canada 11 12 25 20 20 3 9 46 26 354

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 7 14 30 29 17 1 2 48 21 187162
2020 Administrative Tribunals Support Service of Canada 3 7 27 36 23 0 3 61 11 422
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Administrative Tribunals Support Service of Canada 4 9 22 29 31 1 4 63 13 372
2018 Public Service 8 16 32 27 14 1 2 42 25 160266
2018 Administrative Tribunals Support Service of Canada 3 6 32 32 24 1 2 58 9 318
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Administrative Tribunals Support Service of Canada 2 7 32 27 22 1 9 55 10 351

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 12 19 27 23 15 1 2 40 32 187650
2020 Administrative Tribunals Support Service of Canada 8 14 26 24 23 1 3 49 23 423
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Administrative Tribunals Support Service of Canada 7 16 21 27 22 2 6 53 25 373
2018 Public Service 17 23 27 18 11 1 2 30 42 160843
2018 Administrative Tribunals Support Service of Canada 8 20 25 24 18 2 3 44 30 319
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Administrative Tribunals Support Service of Canada 7 14 22 18 26 2 11 50 24 352

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 8 14 24 27 19 4 3 50 24 187087
2020 Administrative Tribunals Support Service of Canada 3 9 24 29 27 5 4 61 13 424
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Administrative Tribunals Support Service of Canada 8 12 26 28 19 4 4 51 21 373
2018 Public Service 13 20 27 22 13 3 3 37 35 160300
2018 Administrative Tribunals Support Service of Canada 12 19 24 22 16 4 3 42 33 317
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Administrative Tribunals Support Service of Canada 8 9 22 22 26 3 10 55 20 351

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 12 20 32 20 12 2 2 33 34 187395
2020 Administrative Tribunals Support Service of Canada 4 12 25 31 21 4 3 56 17 424
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Administrative Tribunals Support Service of Canada 6 13 24 32 21 2 2 55 20 372
2018 Public Service 16 24 31 16 9 2 2 25 42 161001
2018 Administrative Tribunals Support Service of Canada 8 12 34 22 17 4 3 41 22 318
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Administrative Tribunals Support Service of Canada 9 10 27 18 23 3 10 47 21 354

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 7 17 36 26 12 1 1 39 25 187956
2020 Administrative Tribunals Support Service of Canada 4 12 31 31 19 1 2 51 16 424
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Administrative Tribunals Support Service of Canada 5 12 25 26 27 2 3 56 18 374
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 28 30 17 8 6 6 4 65 16 187998
2020 Administrative Tribunals Support Service of Canada 36 28 13 6 2 7 7 75 9 424
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Administrative Tribunals Support Service of Canada 39 23 14 8 3 10 4 72 12 373
2018 Public Service 21 32 19 11 9 5 3 59 21 161064
2018 Administrative Tribunals Support Service of Canada 28 32 17 9 4 6 4 67 15 317
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Administrative Tribunals Support Service of Canada 39 24 13 8 7 5 5 69 16 353

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 49 28 9 8 5 1 0 78 13 187747
2020 Administrative Tribunals Support Service of Canada 63 24 5 5 2 0 0 87 7 424
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Administrative Tribunals Support Service of Canada 54 26 6 10 2 2 0 81 12 374
2018 Public Service 40 31 10 10 8 1 0 72 18 160757
2018 Administrative Tribunals Support Service of Canada 50 29 8 8 4 1 1 80 12 318
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Administrative Tribunals Support Service of Canada 57 23 9 5 5 1 0 80 11 354

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 54 30 7 5 3 0 0 85 8 187251
2020 Administrative Tribunals Support Service of Canada 68 24 3 3 2 0 0 93 4 420
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Administrative Tribunals Support Service of Canada 61 28 6 2 2 0 0 90 4 372
2018 Public Service 44 36 9 7 4 0 0 81 11 160773
2018 Administrative Tribunals Support Service of Canada 58 32 5 3 1 0 1 91 5 318
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Administrative Tribunals Support Service of Canada 59 26 6 7 2 0 0 86 9 354

Question 22. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 45 35 11 5 2 1 0 82 7 186700
2020 Administrative Tribunals Support Service of Canada 60 29 6 1 1 1 1 91 2 420
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Administrative Tribunals Support Service of Canada 51 32 10 5 1 1 0 83 6 373
2018 Public Service 37 40 13 5 3 1 0 77 9 161015
2018 Administrative Tribunals Support Service of Canada 51 33 10 3 1 1 1 85 4 318

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 24 11 4 4 6 3 79 9 188004
2020 Administrative Tribunals Support Service of Canada 57 20 6 3 3 5 6 86 6 426
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 25 14 4 3 1 4 78 8 187985
2020 Administrative Tribunals Support Service of Canada 58 21 9 4 1 1 5 85 5 425
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Administrative Tribunals Support Service of Canada 44 26 14 3 3 0 10 78 7 375

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 46 30 11 7 5 1 1 77 12 187915
2020 Administrative Tribunals Support Service of Canada 56 27 8 4 2 0 1 85 6 424
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Administrative Tribunals Support Service of Canada 43 31 11 7 6 0 2 75 13 375
2018 Public Service 37 35 12 9 6 1 0 73 15 160726
2018 Administrative Tribunals Support Service of Canada 42 36 11 6 3 1 1 80 9 314
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Administrative Tribunals Support Service of Canada 46 28 9 6 6 1 5 78 13 353

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 51 24 13 5 4 2 2 77 10 187690
2020 Administrative Tribunals Support Service of Canada 62 20 11 2 1 2 2 85 3 425

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 49 30 10 6 4 1 1 80 10 188026
2020 Administrative Tribunals Support Service of Canada 59 26 8 3 3 1 0 86 6 423
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Administrative Tribunals Support Service of Canada 52 29 9 6 3 0 1 81 10 374
2018 Public Service 42 32 11 8 5 1 0 75 14 160177
2018 Administrative Tribunals Support Service of Canada 43 38 9 5 3 1 0 82 8 314
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Administrative Tribunals Support Service of Canada 54 25 9 5 6 1 1 80 11 353

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 39 61 188363
2020 Administrative Tribunals Support Service of Canada 40 60 425

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 52 17 9 3 3 5 12 83 7 188232
2020 Administrative Tribunals Support Service of Canada 66 11 7 2 0 3 10 89 2 425

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 56 25 9 5 4 0 0 82 9 188350
2020 Administrative Tribunals Support Service of Canada 71 17 6 5 1 0 0 88 6 425
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Administrative Tribunals Support Service of Canada 55 26 9 5 4 0 1 82 9 374
2018 Public Service 47 28 11 7 6 0 0 75 13 160605
2018 Administrative Tribunals Support Service of Canada 51 27 12 5 3 0 0 79 9 314
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Administrative Tribunals Support Service of Canada 62 20 8 5 5 0 0 83 10 354
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 39 29 13 7 5 7 0 73 13 188297
2020 Administrative Tribunals Support Service of Canada 55 26 8 2 2 7 1 87 4 425
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Administrative Tribunals Support Service of Canada 43 31 12 7 3 5 0 77 10 374
2018 Public Service 28 31 17 9 8 6 0 63 19 161481
2018 Administrative Tribunals Support Service of Canada 38 34 13 7 3 6 0 76 11 317
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Administrative Tribunals Support Service of Canada 41 28 10 8 7 7 0 74 16 354

Question 32. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 31 14 9 7 2 0 68 17 187817
2020 Administrative Tribunals Support Service of Canada 52 30 8 5 2 3 0 84 7 422
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Administrative Tribunals Support Service of Canada 39 33 11 9 5 4 0 75 14 373
2018 Public Service 25 31 18 13 11 2 0 58 24 161089
2018 Administrative Tribunals Support Service of Canada 33 33 14 10 6 3 0 68 17 318
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Administrative Tribunals Support Service of Canada 41 26 12 8 8 4 0 70 17 353

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 26 31 17 12 8 5 0 60 21 187771
2020 Administrative Tribunals Support Service of Canada 44 31 11 5 2 6 0 80 8 425
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Administrative Tribunals Support Service of Canada 31 32 16 9 7 5 0 67 17 374
2018 Public Service 17 29 21 16 12 5 0 48 30 160960
2018 Administrative Tribunals Support Service of Canada 25 30 20 13 7 5 0 58 21 316
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Administrative Tribunals Support Service of Canada 33 24 17 10 9 7 0 61 21 353

Question 34. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 25 34 15 14 9 2 0 61 24 188175
2020 Administrative Tribunals Support Service of Canada 40 34 10 8 3 4 0 77 12 425
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Administrative Tribunals Support Service of Canada 28 37 15 13 7 1 0 65 20 374
2018 Public Service 16 30 18 18 14 3 0 48 33 161278
2018 Administrative Tribunals Support Service of Canada 23 36 13 19 7 2 0 60 27 319
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Administrative Tribunals Support Service of Canada 31 30 13 10 11 5 0 64 23 353

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 41 21 12 5 5 12 4 74 12 188232
2020 Administrative Tribunals Support Service of Canada 64 21 9 3 1 2 0 87 4 425
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Administrative Tribunals Support Service of Canada 65 20 10 2 1 1 0 87 3 375
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 31 42 15 8 3 1 0 74 11 188081
2020 Administrative Tribunals Support Service of Canada 46 38 9 4 1 2 0 86 5 423
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Administrative Tribunals Support Service of Canada 43 40 10 6 1 1 0 83 7 375
2018 Public Service 24 42 18 10 5 1 0 67 15 161017
2018 Administrative Tribunals Support Service of Canada 39 38 14 4 2 1 0 79 7 320
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Administrative Tribunals Support Service of Canada 43 32 13 5 4 2 0 77 9 354

Question 37. I feel that change is managed well in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 21 36 19 15 7 2 0 59 22 187137
2020 Administrative Tribunals Support Service of Canada 34 38 13 8 3 4 0 75 12 420
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Administrative Tribunals Support Service of Canada 29 35 16 12 5 3 0 66 17 372

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 36 13 8 5 3 1 73 13 187863
2020 Administrative Tribunals Support Service of Canada 42 36 9 6 2 4 1 82 8 421
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Administrative Tribunals Support Service of Canada 37 33 14 5 5 2 3 75 10 371
2018 Public Service 31 38 14 9 5 2 1 71 15 161068
2018 Administrative Tribunals Support Service of Canada 38 35 10 9 4 4 0 76 14 319
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Administrative Tribunals Support Service of Canada 44 27 13 8 5 3 1 74 13 353

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 37 36 16 6 4 2 0 74 10 187519
2020 Administrative Tribunals Support Service of Canada 48 30 13 3 1 5 0 82 4 423
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Administrative Tribunals Support Service of Canada 36 40 16 4 3 2 0 77 7 370
2018 Public Service 30 38 18 8 5 1 0 69 13 160645
2018 Administrative Tribunals Support Service of Canada 31 38 20 6 3 2 0 71 9 316

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 24 25 18 12 10 9 2 55 25 187781
2020 Administrative Tribunals Support Service of Canada 33 24 14 6 5 13 5 69 13 424
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Administrative Tribunals Support Service of Canada 26 17 20 9 7 15 7 55 20 374
2018 Public Service 18 25 19 14 14 8 2 48 31 161057
2018 Administrative Tribunals Support Service of Canada 21 21 18 10 9 17 3 53 24 315
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Administrative Tribunals Support Service of Canada 27 18 16 7 11 13 9 57 23 353

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 27 33 17 12 8 3 0 61 21 187687
2020 Administrative Tribunals Support Service of Canada 44 34 11 5 4 3 0 80 8 425
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Administrative Tribunals Support Service of Canada 36 33 13 7 6 4 0 72 14 370
2018 Public Service 20 32 18 15 12 2 0 53 28 161004
2018 Administrative Tribunals Support Service of Canada 30 35 13 11 7 3 1 67 19 317
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Administrative Tribunals Support Service of Canada 41 21 10 10 8 9 1 69 20 353

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 24 28 15 14 14 3 2 55 29 188227
2020 Administrative Tribunals Support Service of Canada 34 26 13 11 8 4 4 65 21 424
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Administrative Tribunals Support Service of Canada 26 24 12 13 14 7 3 56 30 373
2018 Public Service 19 27 16 16 18 2 2 48 35 161071
2018 Administrative Tribunals Support Service of Canada 20 29 14 16 14 3 3 52 32 319
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Administrative Tribunals Support Service of Canada 24 22 12 13 18 3 8 52 35 353

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 51 23 13 6 4 1 4 77 10 188359
2020 Administrative Tribunals Support Service of Canada 54 20 11 6 3 1 5 79 9 426
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Administrative Tribunals Support Service of Canada 58 20 8 5 3 2 5 83 8 374

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 47 24 14 6 4 1 3 74 11 188093
2020 Administrative Tribunals Support Service of Canada 61 21 10 1 1 2 4 86 3 425
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Administrative Tribunals Support Service of Canada 59 16 8 4 3 3 6 83 8 373

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 74 9 5 2 3 3 4 89 5 187576
2020 Administrative Tribunals Support Service of Canada 79 6 5 1 1 2 5 92 3 426
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Administrative Tribunals Support Service of Canada 75 4 4 3 2 4 8 91 5 371

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 72 11 5 2 2 2 7 91 4 187772
2020 Administrative Tribunals Support Service of Canada 78 6 3 0 1 2 9 96 1 426
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Administrative Tribunals Support Service of Canada 80 3 1 2 0 2 11 95 3 371

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 24 41 18 9 4 4 0 68 14 187878
2020 Administrative Tribunals Support Service of Canada 39 42 11 4 1 3 0 83 5 425
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Administrative Tribunals Support Service of Canada 32 40 14 7 3 5 0 75 10 374
2018 Public Service 20 35 22 11 8 3 0 57 20 161226
2018 Administrative Tribunals Support Service of Canada 29 41 15 7 3 4 1 73 11 318
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Administrative Tribunals Support Service of Canada 37 31 14 7 6 4 1 71 14 353

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 38 37 13 7 3 2 0 77 10 187243
2020 Administrative Tribunals Support Service of Canada 53 33 9 3 0 2 0 87 3 424
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Administrative Tribunals Support Service of Canada 48 37 8 3 2 2 0 86 5 374
2018 Public Service 39 38 13 6 3 2 0 78 9 160801
2018 Administrative Tribunals Support Service of Canada 43 39 10 3 2 3 1 85 5 315
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Administrative Tribunals Support Service of Canada 50 30 10 5 2 2 0 82 8 354

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 41 34 13 5 3 4 1 78 8 187651
2020 Administrative Tribunals Support Service of Canada 47 30 10 3 2 6 1 83 6 425
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Administrative Tribunals Support Service of Canada 48 30 11 5 1 4 1 81 7 374
2018 Public Service 40 36 14 4 3 3 0 78 7 160822
2018 Administrative Tribunals Support Service of Canada 42 30 12 3 3 8 1 79 7 314
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Administrative Tribunals Support Service of Canada 43 23 13 4 5 7 5 75 10 354

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 38 32 16 5 3 6 1 75 8 188080
2020 Administrative Tribunals Support Service of Canada 39 26 15 3 3 12 2 76 7 426

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 44 30 11 5 4 4 2 79 10 187541
2020 Administrative Tribunals Support Service of Canada 50 29 7 4 2 5 4 86 6 422

Question 49. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 53 31 8 4 3 0 0 85 7 187707
2020 Administrative Tribunals Support Service of Canada 70 24 3 2 1 0 0 94 2 423
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Administrative Tribunals Support Service of Canada 62 28 8 1 1 0 0 90 2 373
2018 Public Service 44 36 10 5 4 0 0 81 9 160659
2018 Administrative Tribunals Support Service of Canada 56 32 6 3 2 0 0 89 5 315
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Administrative Tribunals Support Service of Canada 57 28 7 3 4 0 0 86 7 354

Question 50. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 44 31 13 7 5 0 0 75 12 187475
2020 Administrative Tribunals Support Service of Canada 59 24 9 4 2 1 1 85 6 421
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Administrative Tribunals Support Service of Canada 49 28 12 5 3 2 0 78 9 375
2018 Public Service 35 32 17 9 7 1 0 67 16 160754
2018 Administrative Tribunals Support Service of Canada 40 34 17 6 3 0 0 74 9 316
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Administrative Tribunals Support Service of Canada 47 25 14 6 7 1 0 73 13 352

Question 51. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 42 33 13 7 5 0 0 75 12 186722
2020 Administrative Tribunals Support Service of Canada 58 29 8 3 2 0 0 87 5 420
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Administrative Tribunals Support Service of Canada 48 29 13 6 3 0 0 77 10 373
2018 Public Service 33 34 16 10 7 0 0 68 16 160146
2018 Administrative Tribunals Support Service of Canada 39 35 14 9 3 0 0 74 12 314
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Administrative Tribunals Support Service of Canada 47 26 14 6 6 0 0 73 12 354

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 39 25 17 9 6 3 1 66 16 187915
2020 Administrative Tribunals Support Service of Canada 49 21 16 4 5 3 1 74 9 421
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Administrative Tribunals Support Service of Canada 40 21 21 8 7 4 0 63 16 374
2018 Public Service 31 25 19 12 9 3 0 59 22 161050
2018 Administrative Tribunals Support Service of Canada 36 20 24 12 7 2 1 57 19 317
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Administrative Tribunals Support Service of Canada 37 22 14 10 10 6 1 63 21 354
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Public Service 24 41 35 188494
2020 Administrative Tribunals Support Service of Canada 22 41 37 424
2019 Public Service 27 38 35 181906
2019 Administrative Tribunals Support Service of Canada 36 26 38 374
2018 Public Service 27 39 35 161647
2018 Administrative Tribunals Support Service of Canada 30 33 37 320
2017 Public Service 26 40 34 174196
2017 Administrative Tribunals Support Service of Canada 33 34 33 354

Question 54. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Public Service 17 38 28 4 6 6 45796
2020 Administrative Tribunals Support Service of Canada 12 23 52 2 8 3 98
2019 Public Service 15 33 29 6 12 6 49800
2019 Administrative Tribunals Support Service of Canada 9 17 53 7 12 3 125
2018 Public Service 17 33 30 6 8 6 43390
2018 Administrative Tribunals Support Service of Canada 10 9 62 10 5 4 99
2017 Public Service 18 30 29 6 10 6 45785
2017 Administrative Tribunals Support Service of Canada 9 8 51 4 17 11 120
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 188242
2020 Administrative Tribunals Support Service of Canada 8 92 425
2019 Public Service 14 86 181483
2019 Administrative Tribunals Support Service of Canada 8 92 375
2018 Public Service 15 85 161503
2018 Administrative Tribunals Support Service of Canada 10 90 318

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 48 52 18665
2020 Administrative Tribunals Support Service of Canada 59 41 35
2019 Public Service 51 49 23324
2019 Administrative Tribunals Support Service of Canada 32 68 34
2018 Public Service 51 49 22721
2018 Administrative Tribunals Support Service of Canada 49 51 31

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 62 38 18665
2020 Administrative Tribunals Support Service of Canada 60 40 35
2019 Public Service 60 40 23324
2019 Administrative Tribunals Support Service of Canada 54 46 34
2018 Public Service 62 38 22735
2018 Administrative Tribunals Support Service of Canada 46 54 31

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 18665
2019 Public Service 8 92 23324
2018 Public Service 8 92 22696

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 18665
2020 Administrative Tribunals Support Service of Canada 0 100 35
2019 Public Service 5 95 23324
2019 Administrative Tribunals Support Service of Canada 0 100 34
2018 Public Service 5 95 22696
2018 Administrative Tribunals Support Service of Canada 0 100 31

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 7 93 18665
2019 Public Service 6 94 23324
2018 Public Service 6 94 22696

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 18665
2020 Administrative Tribunals Support Service of Canada 0 100 35
2019 Public Service 9 91 23324
2018 Public Service 10 90 22712

Question 56g. From whom did you experience harassment on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 18665
2019 Public Service 4 96 23324
2018 Public Service 4 96 22694

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 39 61 18664
2020 Administrative Tribunals Support Service of Canada 48 52 35
2019 Public Service 39 61 23086
2019 Administrative Tribunals Support Service of Canada 46 54 34
2018 Public Service 40 60 22709
2018 Administrative Tribunals Support Service of Canada 34 66 31

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 41 59 18664
2020 Administrative Tribunals Support Service of Canada 54 46 35
2019 Public Service 39 61 23086
2019 Administrative Tribunals Support Service of Canada 48 52 34
2018 Public Service 40 60 22697
2018 Administrative Tribunals Support Service of Canada 49 51 31

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 47 53 18664
2020 Administrative Tribunals Support Service of Canada 31 69 35
2019 Public Service 47 53 23086
2019 Administrative Tribunals Support Service of Canada 43 57 34
2018 Public Service 46 54 22698
2018 Administrative Tribunals Support Service of Canada 42 58 31

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 43 57 18664
2020 Administrative Tribunals Support Service of Canada 41 59 35
2019 Public Service 42 58 23086
2019 Administrative Tribunals Support Service of Canada 36 64 34
2018 Public Service 41 59 22706
2018 Administrative Tribunals Support Service of Canada 60 40 31

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 33 67 18664
2020 Administrative Tribunals Support Service of Canada 46 54 35
2019 Public Service 31 69 23086
2019 Administrative Tribunals Support Service of Canada 34 66 34
2018 Public Service 33 67 22690
2018 Administrative Tribunals Support Service of Canada 40 60 31

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 54 46 18664
2020 Administrative Tribunals Support Service of Canada 73 27 35
2019 Public Service 55 45 23086
2019 Administrative Tribunals Support Service of Canada 55 45 34
2018 Public Service 56 44 22722
2018 Administrative Tribunals Support Service of Canada 71 29 31

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 38 62 18664
2020 Administrative Tribunals Support Service of Canada 35 65 35
2019 Public Service 36 64 23086
2019 Administrative Tribunals Support Service of Canada 37 63 34
2018 Public Service 36 64 22699
2018 Administrative Tribunals Support Service of Canada 26 74 31

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 2 98 18664
2019 Public Service 2 98 23086
2019 Administrative Tribunals Support Service of Canada 0 100 34
2018 Public Service 2 98 22678
2018 Administrative Tribunals Support Service of Canada 0 100 31

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 18664
2019 Public Service 10 90 23086
2018 Public Service 10 90 22693

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 18664
2019 Public Service 12 88 23086
2018 Public Service 13 87 22689
2018 Administrative Tribunals Support Service of Canada 0 100 31

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 52 48 18664
2020 Administrative Tribunals Support Service of Canada 41 59 35
2019 Public Service 49 51 23086
2019 Administrative Tribunals Support Service of Canada 30 70 34
2018 Public Service 48 52 22704
2018 Administrative Tribunals Support Service of Canada 35 65 31

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 25 75 18664
2020 Administrative Tribunals Support Service of Canada 25 75 35
2019 Public Service 26 74 23086
2019 Administrative Tribunals Support Service of Canada 30 70 34
2018 Public Service 27 73 22702
2018 Administrative Tribunals Support Service of Canada 29 71 31

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 16 84 18664
2020 Administrative Tribunals Support Service of Canada 26 74 35
2019 Public Service 16 84 23086
2018 Public Service 15 85 22687

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 51 49 18666
2020 Administrative Tribunals Support Service of Canada 66 34 35
2019 Public Service 52 48 22957
2019 Administrative Tribunals Support Service of Canada 63 37 34
2018 Public Service 51 49 22718
2018 Administrative Tribunals Support Service of Canada 55 45 31

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 27 73 18666
2020 Administrative Tribunals Support Service of Canada 43 57 35
2019 Public Service 27 73 22957
2019 Administrative Tribunals Support Service of Canada 24 76 34
2018 Public Service 27 73 22701
2018 Administrative Tribunals Support Service of Canada 25 75 31

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 18666
2019 Public Service 9 91 22957
2019 Administrative Tribunals Support Service of Canada 0 100 34
2018 Public Service 8 92 22688
2018 Administrative Tribunals Support Service of Canada 17 83 31

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 20 80 18666
2019 Public Service 21 79 22957
2019 Administrative Tribunals Support Service of Canada 14 86 34
2018 Public Service 20 80 22699

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 18666
2019 Public Service 10 90 22957
2018 Public Service 10 90 22689

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 18666
2019 Public Service 7 93 22957
2018 Public Service 7 93 22692

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 18666
2020 Administrative Tribunals Support Service of Canada 14 86 35
2019 Public Service 14 86 22957
2019 Administrative Tribunals Support Service of Canada 30 70 34
2018 Public Service 14 86 22692

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 18666
2019 Public Service 12 88 22957
2018 Public Service 11 89 22688
2018 Administrative Tribunals Support Service of Canada 0 100 31

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 27 73 18666
2020 Administrative Tribunals Support Service of Canada 19 81 35
2019 Public Service 26 74 22957
2019 Administrative Tribunals Support Service of Canada 13 87 34
2018 Public Service 27 73 22709
2018 Administrative Tribunals Support Service of Canada 26 74 31

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 17329
2019 Public Service 11 89 21361
2018 Public Service 11 89 21200
2018 Administrative Tribunals Support Service of Canada 22 78 27

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 18 82 17329
2019 Public Service 20 80 21361
2018 Public Service 19 81 21197
2018 Administrative Tribunals Support Service of Canada 25 75 27

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 17329
2019 Public Service 10 90 21361
2018 Public Service 10 90 21191

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 7 93 17329
2019 Public Service 7 93 21361
2018 Public Service 7 93 21189

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 10 90 17329
2019 Public Service 10 90 21361
2018 Public Service 10 90 21189

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 17329
2019 Public Service 9 91 21361
2018 Public Service 9 91 21189

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 17329
2019 Public Service 10 90 21361
2018 Public Service 10 90 21188

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 17329
2019 Public Service 12 88 21361
2018 Public Service 11 89 21193

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 14 86 17329
2019 Public Service 13 87 21361
2018 Public Service 12 88 21192

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 32 68 17329
2019 Public Service 32 68 21361
2018 Public Service 30 70 21199
2018 Administrative Tribunals Support Service of Canada 18 82 27

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 10 90 17329
2019 Public Service 10 90 21361
2018 Public Service 9 91 21189

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 49 51 17329
2019 Public Service 48 52 21361
2018 Public Service 47 53 21214
2018 Administrative Tribunals Support Service of Canada 44 56 27

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 2 98 17329
2019 Public Service 2 98 21361
2018 Public Service 2 98 21187

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 57 43 17329
2019 Public Service 56 44 21361
2018 Public Service 56 44 21220
2018 Administrative Tribunals Support Service of Canada 52 48 27

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 17329
2019 Public Service 4 96 21361
2018 Public Service 4 96 21191
2018 Administrative Tribunals Support Service of Canada 0 100 27

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 14 86 17329
2019 Public Service 13 87 21361
2018 Public Service 13 87 21192

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 20 17 17 7 6 27 7 56 19 188041
2020 Administrative Tribunals Support Service of Canada 25 12 10 4 3 36 11 69 13 425
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Administrative Tribunals Support Service of Canada 19 12 13 4 3 35 13 61 14 375
2018 Public Service 16 19 21 8 8 23 5 48 22 161102
2018 Administrative Tribunals Support Service of Canada 20 14 15 4 4 35 8 60 14 319
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Administrative Tribunals Support Service of Canada 22 10 12 5 6 31 14 59 20 354

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 29 15 6 5 8 1 71 12 187964
2020 Administrative Tribunals Support Service of Canada 44 23 13 4 2 13 2 78 6 425
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Administrative Tribunals Support Service of Canada 33 27 15 4 3 16 2 73 9 375
2018 Public Service 29 31 18 7 6 7 1 66 14 161060
2018 Administrative Tribunals Support Service of Canada 30 28 18 4 4 14 1 69 10 318
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Administrative Tribunals Support Service of Canada 33 22 14 5 6 18 3 69 13 353
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 7 93 188014
2020 Administrative Tribunals Support Service of Canada 4 96 426
2019 Public Service 8 92 181371
2019 Administrative Tribunals Support Service of Canada 5 95 374
2018 Public Service 8 92 161188
2018 Administrative Tribunals Support Service of Canada 5 95 320

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 36 64 12247
2020 Administrative Tribunals Support Service of Canada 43 57 18
2019 Public Service 38 62 12977
2019 Administrative Tribunals Support Service of Canada 21 79 21
2018 Public Service 36 64 11806
2018 Administrative Tribunals Support Service of Canada 40 60 14

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 77 23 12247
2019 Public Service 76 24 12977
2019 Administrative Tribunals Support Service of Canada 79 21 21
2018 Public Service 77 23 11826

Question 63c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 12247
2019 Public Service 4 96 12977
2018 Public Service 4 96 11797

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 3 97 12247
2020 Administrative Tribunals Support Service of Canada 0 100 18
2019 Public Service 3 97 12977
2019 Administrative Tribunals Support Service of Canada 0 100 21
2018 Public Service 4 96 11797
2018 Administrative Tribunals Support Service of Canada 0 100 14

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 12247
2019 Public Service 8 92 12977
2018 Public Service 7 93 11798

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 12247
2020 Administrative Tribunals Support Service of Canada 0 100 18
2019 Public Service 9 91 12977
2019 Administrative Tribunals Support Service of Canada 0 100 21
2018 Public Service 9 91 11802
2018 Administrative Tribunals Support Service of Canada 0 100 14

Question 63g. From whom did you experience discrimination on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 12247
2019 Public Service 9 91 12977
2019 Administrative Tribunals Support Service of Canada 20 80 21
2018 Public Service 8 92 11798
2018 Administrative Tribunals Support Service of Canada 0 100 14

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 28 72 12245
2020 Administrative Tribunals Support Service of Canada 32 68 18
2019 Public Service 26 74 12755
2018 Public Service 25 75 11790
2018 Administrative Tribunals Support Service of Canada 33 67 14

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 20 80 12245
2020 Administrative Tribunals Support Service of Canada 28 72 18
2019 Public Service 20 80 12755
2019 Administrative Tribunals Support Service of Canada 26 74 21
2018 Public Service 20 80 11790
2018 Administrative Tribunals Support Service of Canada 33 67 14

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 17 83 12245
2019 Public Service 16 84 12755
2018 Public Service 15 85 11786

Question 64d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 6 94 12245
2019 Public Service 6 94 12755
2018 Public Service 6 94 11784

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 26 74 12245
2019 Public Service 29 71 12755
2019 Administrative Tribunals Support Service of Canada 21 79 21
2018 Public Service 26 74 11787

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 27 73 12245
2020 Administrative Tribunals Support Service of Canada 33 67 18
2019 Public Service 29 71 12755
2019 Administrative Tribunals Support Service of Canada 29 71 21
2018 Public Service 29 71 11792

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 12245
2019 Public Service 4 96 12755
2018 Public Service 4 96 11783

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 2 98 12245
2019 Public Service 2 98 12755
2019 Administrative Tribunals Support Service of Canada 0 100 21
2018 Public Service 2 98 11782
2018 Administrative Tribunals Support Service of Canada 0 100 14

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 12245
2019 Public Service 8 92 12755
2018 Public Service 8 92 11785

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 18 82 12245
2019 Public Service 15 85 12755
2018 Public Service 15 85 11787

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 1 99 12245
2019 Public Service 1 99 12755
2019 Administrative Tribunals Support Service of Canada 0 100 21
2018 Public Service 1 99 11782
2018 Administrative Tribunals Support Service of Canada 0 100 14

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 16 84 12245
2019 Public Service 17 83 12755
2019 Administrative Tribunals Support Service of Canada 33 67 21
2018 Public Service 17 83 11791

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 0 100 12245
2020 Administrative Tribunals Support Service of Canada 0 100 18
2019 Public Service 0 100 12755
2019 Administrative Tribunals Support Service of Canada 0 100 21
2018 Public Service 0 100 11783
2018 Administrative Tribunals Support Service of Canada 0 100 14

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 18 82 12245
2019 Public Service 18 82 12755
2018 Public Service 19 81 11797

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 30 70 12247
2020 Administrative Tribunals Support Service of Canada 49 51 18
2019 Public Service 29 71 12647
2019 Administrative Tribunals Support Service of Canada 25 75 21
2018 Public Service 29 71 11822
2018 Administrative Tribunals Support Service of Canada 39 61 14

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 14 86 12247
2020 Administrative Tribunals Support Service of Canada 31 69 18
2019 Public Service 14 86 12647
2019 Administrative Tribunals Support Service of Canada 37 63 21
2018 Public Service 15 85 11810

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 12247
2019 Public Service 5 95 12647
2018 Public Service 5 95 11809

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 17 83 12247
2019 Public Service 17 83 12647
2019 Administrative Tribunals Support Service of Canada 21 79 21
2018 Public Service 17 83 11817

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 12247
2019 Public Service 5 95 12647
2019 Administrative Tribunals Support Service of Canada 0 100 21
2018 Public Service 4 96 11805

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 6 94 12247
2019 Public Service 6 94 12647
2018 Public Service 6 94 11807

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 12247
2019 Public Service 9 91 12647
2018 Public Service 9 91 11806

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 12247
2019 Public Service 9 91 12647
2018 Public Service 9 91 11808
2018 Administrative Tribunals Support Service of Canada 0 100 14

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 48 52 12247
2020 Administrative Tribunals Support Service of Canada 34 66 18
2019 Public Service 49 51 12647
2019 Administrative Tribunals Support Service of Canada 26 74 21
2018 Public Service 49 51 11821
2018 Administrative Tribunals Support Service of Canada 54 46 14

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 11497
2019 Public Service 6 94 11129
2018 Public Service 5 95 11053
2018 Administrative Tribunals Support Service of Canada 0 100 12

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 15 85 11497
2019 Public Service 15 85 11129
2018 Public Service 13 87 11052

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 11497
2019 Public Service 4 96 11129
2018 Public Service 3 97 11049
2018 Administrative Tribunals Support Service of Canada 0 100 12

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 3 97 11497
2019 Public Service 3 97 11129
2018 Public Service 2 98 11050
2018 Administrative Tribunals Support Service of Canada 0 100 12

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 3 97 11497
2019 Public Service 3 97 11129
2018 Public Service 3 97 11051
2018 Administrative Tribunals Support Service of Canada 0 100 12

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 11497
2019 Public Service 4 96 11129
2018 Public Service 4 96 11049
2018 Administrative Tribunals Support Service of Canada 0 100 12

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 7 93 11497
2019 Public Service 7 93 11129
2018 Public Service 7 93 11051

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 11497
2019 Public Service 11 89 11129
2018 Public Service 11 89 11053

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 11497
2019 Public Service 10 90 11129
2018 Public Service 11 89 11055

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 28 72 11497
2019 Public Service 27 73 11129
2018 Public Service 27 73 11058

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 11497
2019 Public Service 9 91 11129
2018 Public Service 9 91 11054

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 46 54 11497
2019 Public Service 45 55 11129
2018 Public Service 45 55 11069
2018 Administrative Tribunals Support Service of Canada 36 64 12

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 2 98 11497
2019 Public Service 2 98 11129
2018 Public Service 2 98 11050

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 63 37 11497
2019 Public Service 62 38 11129
2018 Public Service 64 36 11072

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 11497
2019 Public Service 3 97 11129
2018 Public Service 4 96 11051
2018 Administrative Tribunals Support Service of Canada 0 100 12

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 11497
2019 Public Service 11 89 11129
2018 Public Service 13 87 11050

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 22 17 18 4 4 29 6 60 12 187795
2020 Administrative Tribunals Support Service of Canada 24 13 12 2 1 38 10 71 6 426
2019 Public Service 20 16 21 4 4 27 7 55 13 181334
2019 Administrative Tribunals Support Service of Canada 21 12 16 2 2 34 13 63 8 374
2018 Public Service 18 18 24 4 4 26 5 53 12 161075
2018 Administrative Tribunals Support Service of Canada 21 12 15 1 2 40 9 64 7 317
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Administrative Tribunals Support Service of Canada 21 9 13 2 2 40 13 63 9 353

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 36 30 16 4 3 9 1 73 9 187913
2020 Administrative Tribunals Support Service of Canada 45 21 16 2 1 14 1 78 3 424
2019 Public Service 36 28 17 4 4 10 1 72 9 181260
2019 Administrative Tribunals Support Service of Canada 35 22 20 2 1 16 3 71 4 372
2018 Public Service 30 31 19 5 4 10 1 69 10 161053
2018 Administrative Tribunals Support Service of Canada 32 25 19 2 2 18 2 71 5 313
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Administrative Tribunals Support Service of Canada 41 22 12 3 2 19 2 79 6 352

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 2 6 21 17 39 12 1 10 66 3416
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 34 25 18 11 11 0 1 60 22 188246
2020 Administrative Tribunals Support Service of Canada 38 24 15 9 11 0 4 64 20 425

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 28 19 10 9 0 1 62 19 187765
2020 Administrative Tribunals Support Service of Canada 49 26 16 6 2 0 1 76 8 424
2019 Public Service 24 27 20 12 15 0 1 52 28 181595
2019 Administrative Tribunals Support Service of Canada 48 27 11 6 6 0 1 76 12 375
2018 Public Service 21 24 22 14 18 0 1 46 32 161369
2018 Administrative Tribunals Support Service of Canada 41 27 16 6 8 0 2 70 14 318
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Administrative Tribunals Support Service of Canada 37 23 20 6 11 0 3 62 18 354

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 21 27 25 15 11 0 1 48 26 188096
2020 Administrative Tribunals Support Service of Canada 20 27 26 16 10 0 0 47 26 424
2019 Public Service 22 29 25 14 10 0 1 51 24 181495
2019 Administrative Tribunals Support Service of Canada 30 31 22 9 6 0 1 62 15 372
2018 Public Service 18 27 28 16 11 0 1 45 27 161255
2018 Administrative Tribunals Support Service of Canada 23 28 21 16 11 0 1 51 27 319
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Administrative Tribunals Support Service of Canada 27 33 22 12 4 0 1 61 17 354

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 31 29 20 11 7 0 2 61 18 187628
2020 Administrative Tribunals Support Service of Canada 35 32 18 10 4 0 1 68 14 422
2019 Public Service 30 30 20 10 7 0 2 62 17 180654
2019 Administrative Tribunals Support Service of Canada 44 29 15 6 4 0 1 75 10 373
2018 Public Service 25 29 24 13 8 0 2 55 21 160603
2018 Administrative Tribunals Support Service of Canada 33 30 22 9 5 0 1 64 14 315
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Administrative Tribunals Support Service of Canada 38 33 16 9 2 0 2 72 12 353

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 27 24 21 14 12 1 1 52 26 187371
2020 Administrative Tribunals Support Service of Canada 28 28 20 13 10 1 1 57 23 422
2019 Public Service 24 24 21 15 14 1 1 49 29 180774
2019 Administrative Tribunals Support Service of Canada 34 26 21 11 7 0 1 61 18 375
2018 Public Service 20 23 23 17 15 1 1 44 32 160732
2018 Administrative Tribunals Support Service of Canada 23 24 20 18 13 1 1 48 32 318
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Administrative Tribunals Support Service of Canada 35 28 15 12 7 1 3 65 20 353

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 23 13 7 5 0 4 74 13 187251
2020 Administrative Tribunals Support Service of Canada 47 26 12 7 6 0 2 74 13 423
2019 Public Service 52 22 11 5 4 0 5 78 10 180845
2019 Administrative Tribunals Support Service of Canada 61 15 11 2 2 1 7 83 4 374
2018 Public Service 46 23 13 6 4 0 6 75 11 160698
2018 Administrative Tribunals Support Service of Canada 47 24 15 5 3 1 4 76 9 316
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Administrative Tribunals Support Service of Canada 53 23 8 5 1 0 10 85 6 353

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 30 27 21 12 10 0 1 58 21 187793
2020 Administrative Tribunals Support Service of Canada 36 29 18 9 8 0 0 65 17 425
2019 Public Service 34 29 19 9 8 0 1 64 17 181228
2019 Administrative Tribunals Support Service of Canada 47 24 15 6 5 0 3 74 11 375
2018 Public Service 30 27 21 11 9 0 1 58 20 161068
2018 Administrative Tribunals Support Service of Canada 37 28 17 9 5 0 3 67 15 315
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Administrative Tribunals Support Service of Canada 39 31 17 8 2 0 3 72 11 351

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 23 18 10 9 0 6 60 21 187713
2020 Administrative Tribunals Support Service of Canada 33 23 18 9 9 0 8 61 20 422

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 33 19 8 5 1 1 68 13 187500
2020 Administrative Tribunals Support Service of Canada 48 28 16 4 1 1 1 78 6 425
2019 Public Service 30 34 20 9 5 1 1 65 15 181070
2019 Administrative Tribunals Support Service of Canada 41 30 19 4 2 1 3 74 6 372
2018 Public Service 25 33 23 10 6 1 1 59 17 160799
2018 Administrative Tribunals Support Service of Canada 39 31 16 8 4 1 1 71 12 314
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Administrative Tribunals Support Service of Canada 43 28 15 7 4 0 4 73 11 351

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 26 32 22 12 7 1 1 59 19 187397
2020 Administrative Tribunals Support Service of Canada 36 35 17 9 3 0 1 71 12 423
2019 Public Service 25 32 22 12 7 1 1 58 19 180996
2019 Administrative Tribunals Support Service of Canada 40 32 11 9 5 0 2 74 14 373
2018 Public Service 21 31 25 14 8 1 1 53 22 160760
2018 Administrative Tribunals Support Service of Canada 31 32 19 11 5 1 2 65 16 315
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Administrative Tribunals Support Service of Canada 38 26 19 9 4 0 3 66 14 351

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 31 19 10 6 0 1 65 16 187439
2020 Administrative Tribunals Support Service of Canada 49 29 12 7 2 0 1 79 9 425
2019 Public Service 31 31 19 10 7 0 1 63 17 180843
2019 Administrative Tribunals Support Service of Canada 45 28 11 8 5 1 2 76 14 372
2018 Public Service 27 31 22 12 7 0 1 59 19 160624
2018 Administrative Tribunals Support Service of Canada 36 33 17 7 5 1 1 70 13 315
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Administrative Tribunals Support Service of Canada 44 23 15 10 5 0 3 69 15 351

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 45 26 14 8 6 1 1 72 14 187021
2020 Administrative Tribunals Support Service of Canada 60 22 10 4 2 1 1 84 6 425
2019 Public Service 42 27 15 8 7 1 1 69 16 180767
2019 Administrative Tribunals Support Service of Canada 55 21 12 5 4 1 3 78 10 373

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 30 30 21 11 6 0 1 61 17 187621
2020 Administrative Tribunals Support Service of Canada 31 35 20 9 4 0 0 66 14 426

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 28 31 22 12 8 0 1 59 19 187551
2020 Administrative Tribunals Support Service of Canada 42 32 14 8 3